EPPIcard Reviews

I called 3 weeks ago to tell the OAG that I didn't want my CS put on the card because of all the issues I had last time. Then guess what, this weekend, my CS went to the card. (1) I haven't had the card in over a year! (2) The Eppicard people refuse to issue another one without $5 replacement fee and (3) they still refuse to investigate the charges from my ex! So basically, I've been on the phone with the OAG for 45 minutes and have gotten nowhere, just a recording from Eppicard! I'm not dealing with Eppicard, I'm dealing with the Attorney General! How much money is the AG's office getting paid for this? I thought my tax dollars were going to the OAG not a credit card company!

Within the first month, the problems began. First of all, they lie when they say you can withdraw twice a month for free. You are also charged to do a balance inquiry at an ATM machine. Unbeknown to me, as well as hundreds of others, this card is not issued and maintained by a real bank, therefore not all merchants will accept it. The 3 I know of that I had the pleasure of finding out the hard way were Old Navy, Kohl's and JcPenny. The merchant allows you to put the card number in, then says it's incorrect, so you think okay maybe I missed a digit and type again. Well, every time you enter and submit that's a pending charge. Eppicard says that you can have the merchant fax something to them, to have the funds released, but the reality is, Eppicard will not release the funds until it has been 5 full business days, regardless of the fact the merchant has no intention of taking those funds. Over the past 2 weeks, I have had $250 of my money held.

Needless to say, I have contacted the Child Support Division of the OAG for TX to have them immediately opt me out of the card. Thankfully I have a bank, but for those who don't, Texas(not sure about other states) will no longer mail out paper checks, so your only option if you don't have a bank account is Eppicard. Customer service gives no empathy or understanding. Going to a "tier 2" person does nothing, as they are just another trained customer service rep who may make an extra buck an hour than Tier 1 to tell you the same thing, "sorry, oh well you have to wait." I urge everyone with complaints here to write to your state officials (I'm starting with the Attorney General's office) to voice them. This company has to be stopped.

I was upset but they ensured me that I would have my new card withing days. It is October now, EPPI card has mailed out 5 different cards, the latest one 3 weeks ago, and none have made it here. My child support worker has even contacted EPPI card customer service and told them to better put the right amount of postage on the envelope, how dumb is EPPI? Every time I call customer service, I get the same run around, "We will mail you a new card." Those calls are not free since they are long distance.

Thurday was the last time I talked to EPPI. At this point, I am very angry. I tried setting up direct deposit but was told that they couldn't do this outside the USA. I have 894 dollars on my account and I asked the customer service man (his name was ruben,who refused to give his last name) how they can make it possible for me to receive my money! He actually asked me for my address again and I told him that they were unqualified to send me another card (would have been number 6), otherwise one of the five cards in circulation would have already made it here. I am at my end of wits and I am very angry with EPPI. On top of all this, I was told by child support that I need to pin my card or else the money on my account would be send back to my children's father.

Is there anything you could suggest? Child support is now trying to get the money out of my account so they can send it to me as a check. I know I can't be the only person that lives overseas and has those kind of problems.

I did that, knowing it would not cancel my card until I speak verbally to someone--Wrong! New rule, they cancel your card immediately and then charge another $15.00 to replace the one that has not yet even arrived! I am furious and cannot reach a person in Customer Service to verify how, when or if my new card is coming. Please notify the card holders of policy changes and how they will receive new cards so they don't make the same mistake I did!

I asked why, if they were aware that this establishment didn't accept the card for online purchases, was there a hold. She explained that this is the rule. I asked if I could speak to someone above her or the claims/complaint department. Christine explained I was not able to speak to anyone else and she had no further information for me. Not only was she abrupt, she was not understanding or empathetic. I then called Old Navy: 1-800-old-navy. I spoke to Kala who explained and confirmed they do not take PA debit card by Eppi and that Eppi was aware of this. She stated that PA Eppi works with customers and she would send a fax confirming that the card would not be accepted and funds would not be taken; thus allowing the hold to be taken off.

Kala then instructed me to call card services at Eppi back and ask for a tier 2 supervisor. I waited one hour and 30 minutes and called 877-406-8257 back and spoke to Jennie. I asked for a tier 2 supervisor. After waiting over 5 minutes, Sylvia came on line making me repeat all verifiable information as if she didn't already have the information pertinent in front of her. I then explained yet again what my issue was.

This time Sylvia stated she was unaware that Old Navy/Gap didn't take the card. I asked her how was she unaware when both Beverly and Christine, whom I'd spoke to earlier, both said they knew the card wasn't accepted by this merchant. Mind you, the calls are all recorded! I asked Sylvia was the fax received from Old Navy several times and it wasn't until the 4th time I asked her did she even check.

Sylvia then, after me asking two times, said she would read me the fax and did she comply. However, she went on to tell me again on recorded line that even though this merchant "may not" accept the card, it's Eppicard's policy that they hold the funds on my card for 5 days (for something that will never be deducted since the card's not accepted). I explained this is a hardship several times to both Christine and Sylvia. I have to pay my car insurance, electric bill and other responsibilities this week.

I asked several times what is the appeal process and I was told I have no appeal and I have to wait 5 days. It's difficult enough to be on unemployment and trying to survive. You'd think that they could/would have been a little more understanding. I received more understanding from Kala the Old Navy representative. I have worked in customer service for over 20 years and I know there's always an appeal process. I know I was lied to several times by Eppicard service representatives on recorded lines and wish I had a real recourse. I’m already feeling powerless, and now even more as I sit here crying and trying to figure who I can borrow money from to pay my bills so my car insurance and electricity aren't cancelled.

Due to constant mistakes, this card has cost me about 1000 dollars over the two years I've had it. Set up direct deposit and never ever use this EPPI card!

When I came out of my house, my purse was stolen when the window was broken. I was very emotional. I called the police and before the police got there, I made attempt to look for all the information via the internet to call the banks to cancel my cards and bank account numbers. My computer could not get on the internet right away because there was cable outage. I managed to find a friend to let me use his laptop to get some information. I had called some of the banks to cancel my cards and bank account numbers. That happened on a Friday between 4:30 pm and 5:30 pm. Imagine, I still have to go to pick up the kids in Atlanta, therefore, the window had to be fixed.

Three or four hours later while I was on the road with a friend of mine driving on the way to Atlanta, then I remembered that there was a debit card that I had not cancelled. I asked my friend to borrow his laptop to search for Eppicard phone number that I could call and cancel. It took a while to find the number, and I called them hours later to report the incident on the same day. By that time, someone withdrew cash money about $3000 using the ATM in multiple transactions. Most of these transactions were alike. I was not aware that was possible for someone to withdraw that much money in a day with a debit card at the ATM locations.

A couple of days later, they sent to me a dispute form which I filled out and sent it to Eppicard. A couple more weeks went then Eppicard wrote me, stated they are denying my claim. The thing is they gave me no explanation. So, I called the customer service number and spoke with this lady named Jennifer. I wanted to know why my claim was denied. Jennifer is a very rude and unprofessional lady. She stated that if you were not so negligence with your stuff, you would not lose your things. "So, now you think Eppicard should pay you, huh?" Anyway, after going back and forth with her, she decided to reopen the case. I filed another claim and send it express mail. Three weeks went no response.

I called them back and spoke with someone who claimed her name was also Jennifer. I told her that I had spoken with her recently, she said she was a different Jennifer. I asked this Jennifer what was her last name. She told me she was not allowed to give that information. After she asked all the personal information that she needed from me, I asked her what was going on with my claim. She claimed they have not found it yet. I told her that was impossible that it sent express mail. She told me send another one regular mail, and I said okay. I sent another claim regular mail a couple of days later. About a week went and Eppicard sent me the same type of letter that I was denied and still no explanation why.

A few days after receiving the last denial, I called again to get someone's name who made the decision on my claim and the name of the company representative. Furthermore, the explanation why my claim was denied. Moreover, I will like to take them to court. She did not give any name. She told me to write a letter and asked for any information I needed.

I am in the process of gathering my information and to send it to them now. That's one of the worst experience dealing with Eppicard. The thing is the child support department hooked me up with this Eppicard. I had never heard of them before, I don't care to deal with them ever again.

When I first got my card, I tried to set it up online and couldn't so I called a few days in a row to find out my balance and it was 0. Then I tried calling an operator to find some help. The first thing she asked me was for my SS number. Most of us know that you do not give out that number first. She didn't even bother asking my name! I asked her if there was any other way she could look it up and she said no. So I got charged $2.00 before I even had a deposit. I have dealt with Wells Fargo in the past and they are notorious for charging fees. I am going to the bank today to have it out with them and then have my checks direct deposited into my credit union. Wells Fargo is the last bank that I would do anymore business with.

So I called them who say, well, we'll cancel that card and send one to UPS for $15.00 more of my money, no send the card 21 days later. I gave up, they cancel this card issue a new one another fee, and the next mail day Monday I get 1st card, asked to have it activated 'Oh no sir we can't wait 10 more days for the next card. This is bad, they provide no service to the consumer, they steal people's money; hold off mailing cards to gain monies with new fees and extra interest and you get the shaft. I live in my car now as I'm unable to collect my funds from these Plastic robbers who have $900.00 of my money. I want them in Federal court interstate commerce, fraud, false ads, market manipulation. Loss of sleep, PTSD episode, unable to repair car, lack of food, depression, disabled Vet in need of cash.

The 14 charges were made in Las Vegas. I have never traveled to Arizona. I haven't even left the state of Pennsylvania for years. My card has remained in my possession always. I actually do not believe these charges were the result of a crime, i.e. identity theft or credit card fraud. I fully believe the 14 charges showed up on my account due to EPPICARD error. I will not give up.

My ex-husband is in the US Military and works very hard for his income, it should not be thrown away due to a computer glitch that EPPICARD denies. I am willing to pursue a legal remedy. If anyone else has experienced this also, please contact me. The economic consequence is that $779.79 has been stolen from my children for their daily necessities.

It's Friday and there is still no card. I asked again to speak with a manager. They put me on hold again, this time, for 20 minutes, so I hung up and waited to call back. A lady answered and I told her what was going on. She says, "Well, your card was sent out on the 13th. You should get it any time." I asked to speak to a supervisor and again, I was put on hold. The bad part about all this is I have wasted minutes on my phone and I still was not able to speak with a supervisor.

I have had three different reasons why I haven't gotten my card yet. I don't know what else to do. I still don't have my card. I have three small kids that have returned to school, and without my card, I can't do anything. I think it's wrong. Someone really needs to check into those employees who work there. There is so much more that I can complain about. I just want my card.

After several attempts and an hour, I tried to explain basic accounting to Daniel. That when something is pre-authorized and it settles, the pre-authorization falls off. Well this didn't happen, thus causing the account to be negative. The system did not update correctly. I even had my husband get on the line to try and better articulate the situation. No luck. Daniel said he was escalating our situation to level 2, but we were left on eternal hold. It was my impression that he was trying to wait us out until we hung up. It worked after 15 minutes or so, we hung up and called back again. We spoke to Rick who claimed that the level 2 department was not open on the weekends.

I am traveling and tying up my money for that amount of time is absurd and has put my family in a precarious position as a result. I was providing a specific amount and dates, yet they kept going back to other transactions that were on my account. I couldn't understand why. We are providing specific amounts, numbers are specific. Why do you keep referring to other amounts that we have not discussed? Then they want to lecture you about how they understand it and and believe to be true.

I told them why don't you listen to the customer who experienced the actual events and is trying to explain to you. It is a futile vicious circle. They are so busy trying to prove the customer wrong, that they neglect and refuse to acknowledge when a mistake has been made on their part. The first thing they want to say is go to www.eppicard.com and look online. I told them I was looking online which is why I am contacting you. They then wanted to charge a .35 cent fee every time you call back because they are incompetent. They refuse to refund that amount.

This office is in El Paso. The reason that I mention this office in particular, is because they are all Spanish-speaking individuals who don't seem to have a basic understanding of some things. Even though they are American, the communication gap is evident. It is very frustrating. I have tried to deal with the Nevada Eppicard customer service on many levels, including disputes and they are the worst. Nothing ever seems to get resolved, and there is always a wait to get my money even when they are wrong.

Months ago, I had made a payment arrangement with a company and provided my card number. The company decided that this was not good enough and started charging my card the amount they wanted to. When trying to dispute this and showing extensive documentation including emails where I asked them to cease and desist, EppiCard refused to give me my money back on the premise that I had an agreement in place. Yes, but not for any arbitrary amount. I had to cancel this card and get another one.

I have an Ohip EppiCard which I have had for years because of Child Support and I must say their customer service people handle their business. They have gotten on the phone with me and the merchant to resolve issues. They have a better understanding of transactions and usually resolve in a timely manner. The catch with them, is that they have now suspended purchasing any items remotely. This would have prevented that company from charging my card at all, but it also prevents me from purchasing online or shopping online.

I have to swipe the card in order for it to work. This also prevents me from transferring funds into my checking account, which allows credit card advances through online banking to do so. It does have its drawbacks on functionality. I too have tried to lodge a complaint and it never seems to go anywhere. You can't find contact information to write or call someone else to deal with it. I will contact my State Consumer Affairs office. Thanks for the tip. To the gentleman in Gardnerville, you have to hit option "report a card lost or stolen" in order to speak to a representative.

I received this address only after speaking to six different employees, and when I requested more information as to why my funds will be held for five days after making a unsuccesful online transaction. The charges showed up through Eppicard twice for the amount of $92.10. The merchant was willing and able to send Eppicard information saying that they would not collect these funds. Eppicard would only say that it was their policy to hold the funds for five days. The managers would not provide their last names or provide their superior's names. I was told to Google his superior's name and that he couldn't proved an address because of security purposes. Also, the manager named Tony ** said that there was no way he could send me a copy of the policy or any information to me as a customer, that my funds had to be held for five days.

I've looked on the website and other documents from them and nowhere is this policy disclosed. After lightly arguing with Tony, I was transferred to his supposed manager and left a message. After about twenty minutes, I decided to call back and asked someone else for the address which was given to me without having to explain my situation.

Alex was nice and to the point (getting the address for me). She also informed me that I could make a complaint through her that would go straight to the state. So, I made the complaint through her, I will also write the company, and I will make efforts to file a complaint through ESC and my local politicians. Why deal with companies that take advantage of the disadvantage?

I was attempting to get a head start on school shopping for my son. I found a great deal but by the time the five days are up, the sale will end.

A lot of times, you can't even use your card at the gas station. No one is honest nowadays but when you owe them money, they make sure that they get their money and if you don't, they go straight to the collection agency. People are getting sick and tired of dealing with these type of situations.

I was told over the phone to get a police report and fill out paperwork that would be sent to me.They said that someone had attempted to use my card in another country so they had canceled it to protect my account. They told me to destroy my card and they would send new card out UPS which they did. I filled out the paperwork as soon as it was received. I sent them on July 7, 2010. After waiting a week, I called to check status on the investigation. I was told that the ACS fraud dept. was handling it and they could not comment on status.

Frustrated, I called the company that my card had been used for and was told that they have had serious issues with fraud and they would be glad to refund my money asap but need my debit card number which I no longer had due to their telling me to destroy it. I called Eppicard to get the old card number so I could get my money back but was told that they could not give me that information and there was no way they could get it. Bear in mind that this no longer a valid card and is useless, other than the purpose of me getting my money credited back to my new account!

On 07/13/2010,I received notification that they completed their investigation and that there had been no error found in the transaction, that I would not be reimbursed even though after talking to said company that they would if they had my old credit card number. I then called Eppicard once again and was told I would have to resubmit the exact same information that I had already sent them before. This not about the money anymore although I will get it back from Amazon once I get my old credit card number.

This company just gives me the run around in hopes I forget about being stolen from. This is both appalling and unethical. After seeing they have an F rating already, I am not surprised by their action. I am currently sending a copy of this to our Attorney General in hopes of at least bring this to North Carolina's attention since I was forced to use this very unethical card for my unemployment insurance payments. Any help will be gladly appreciated. This company is extremely crooked.

If they've wrongly taken your money (charged you unnecessary fees), contact the media! I went to my local news station and got a swift response from "higher-ups" at Eppicard once I did. My problem was resolved quickly!

In order to get a live person quickly, you must use the "report a card lost or stolen" option. I haven't found any other way to speak with a live person. Don't worry, they won't cancel your card if you choose this option (I've done this several times).

They don't charge you for managing your account online. You get two free calls each month--plus one free call with each deposit (so, if you receive a weekly deposit, you would be entitled to six free calls a month).

You can find an ATM that doesn't charge for withdrawals by using their ATM locator on the website-- but beware. Just because they say they won't charge doesn't mean a thing! There's only one ATM in my area that "supposedly" won't charge for withdrawal, but Eppicard still charged me. If this happens to you, call them, but don't believe them if they say you have to fill out a dispute form for ATM fees--that's a lie! You have to call them and handle it over the phone.

Do not check your balance at the ATM because they charge you for that. If possible, check your balance online before you go to withdraw the money. I wouldn't recommend a money transfer between accounts! I did this once and it took the full two days for the transfer to complete. You won't have any access to that money during this two-day period. If you need money and are still being charged ATM fees, it's easiest to buy something at a store and request cash back. You won't be charged for this.

That's about all I've got, but the summary is, if you have a complaint bug the heck out of this company until they do something to fix it! Good luck!

I wish to appeal this, and I am concerned about being charged for making calls or checking the website for information. Information is not available, and I feel I am getting the runaround, not to mention, having my personal information compromised.

A few weeks ago, we received another letter. We called Sarah and she finally told us that, "You will not receive any more letters, everything is taken cared of." A week later, my husband called the state looking for, to ask why we have not received our tax refund. We were told that our tax refund was garnished for the amount the NCESC said we owed them, plus $5.00 more as a penalty. My husband asked me to just order a card from EPPICard and just take the money that must still be left in the system. I got a new card and set up the PIN. I was told, when I set up the PIN, that the money was still available on the card.

I went to Wachovia to cash it out and was told it was declined. I called EPPICard and am still getting jerked around. I have not been able to access EPPICard on line and am fearful of charges from them. All I know is that when you call the 800 number, do not put your 16 digit number in or you will be charged a fee. Instead, keep pushing buttons until the system allows you to speak to a customer rep. That does not guarantee help. It guarantees no charges. This issue is still on going today (6/28/2010).

The damages are garnished taxes from the state. We still do not have our refund. Mileage on the car to the bank, wasted time on the phone, mental anguish. The state calling for money that we do not have, the state sending us letters that we must respond to. A form of mental abuse, bogus charges levied on the card. The fees that can be charged to your card is sent to you one time with the card. They will not send it to you again.

Obviously, I was not there. So they did nothing. When the charges cleared, I called back and they said I would now have to file for reimbursement which I did. They denied the claim, said the charges were justified. Obviously, I feel that EPPIcard themselves stole the money through insider info, so some employee of theirs could enjoy theater shows in the UK on my behalf.

I challenge the Department of Consumer Affairs to attempt to contact this company. I also think that every time I enter my account number in an attempt to speak to this company, I am being charged a small fee. Those small fees add up (across the whole state). I don't mind paying a small fee for services, but I can not even verify that I am not being charged without being able to access my account on the Internet, or by calling the number again. (The only relevant service I have been able to access is account balance, which, of all things, a fee applies (after twice per month)). I think most people give up after 2-3 attempts with EPPICard benefiting from fees. The very first prompt in the call in menu requires one to enter a card number. If you don't have a card number, you get disconnected. Now how could the Consumer Affairs get involved to verify a complaint? I believe any John Q. Public should be able to contact a company that holds/accounts for public funds.

I am unable to access my account. I am unable to verify account activity. I feel for people who must "accept". They have no way to reconcile their accounts. I have no way to verify if a service fee has been charged to my account. I have very little (basic) protection from fraud. It is too easy for EPPICard to be unaccountable to consumers or the State of Nevada if they cannot access funds. I am guessing there are enough complaints in this area to start a Class Action Suit to recover all customer service fees from EPPICard.

I was traveling out of state and pulling into a gas station to fuel my car. You can't use them at the pump, so you must go in and tell them how much you want to spend. This is a big pain in the butt. My card would not work. They tried it for five or six times and nothing. I was stuck at that gas station for hours waiting for the card to come back online. That is not the first time this has happened. The last time I was on a trip, I brought emergency cash for when my Eppicard would not work. Late at night, it happened again. I used the cash I had brought with me. I was in Tennessee and had to get all the way back to Lafayette Indiana on $100. You would think that was enough, right?

I pulled into my driveway on below Empty. I did not even have enough gas to make it to the gas station in the morning. I ran out of gas 2 blocks from my house. It was freezing cold and I have small children. I had to carry Wyatt back home and get a gas can. I walked all the way to the gas station with a small child in my arms for 3 miles. I can go on and on with all the trouble I have had with the stupid Eppicard. And heaven forbid, if you use your card for a purchase that is returned, good luck getting your money back in a timely fashion.

I agree that there should be absolutely no fees for anytime you use it in any ATM. I think the state that requires you to have the card should be responsible for the fee associated with the card. I can see it if I choose the card option but I don't get to choose so I should not have to pay to get my money. All they are doing is robbing unemployed people and children of money that they need to feed themselves with. That should be a crime!

Please, if you believe this is a ripoff, let's get these crooks and put this ripoff card scam out of business! I can't do this myself so I need your help! Your $1.95 or whatever they charge you adds up! You should not just over look it, it's bad enough your getting unemployment in the first place! So stop letting them take that as well! Let's all come together and stop these crooks and get our money back!

I immediately let the gentleman parked behind me know the machine wasn't working properly. I went inside and since I wasn't a Wachovia customer, I was told to file a dispute with my "bank" and they would in turn contact Wachovia to have the funds placed back on the card. Of course, I was extremely upset and went home to call Eppicard. I stayed on hold for almost an hour. I was also told that it could take up to 45 days for the dispute to even go through. I was told to write a letter describing what happened. I wrote and overnight the letter which cost $18.02. I had to letter sent out to a freaking PO BOX that was given to me.

Today, Monday (5/24) I called to find out what was going on with my dispute. I spoke to the nastiest "wanna be" supervisor. She gave her name as Leslie. She was very rude and didn't have any empathy for my situation. She kept saying the dispute was still pending through the "dispute team". This mythical "dispute team" has no way to be contacted other than via mail. The loser Leslie told me she could not help me and and proceeded to hang up... so now the word is a "dispute package" from the untouchable "dispute team" is being mailed out. So now I wait. This is my $500.00 that I have to wait up to 45 days to receive. Now ain't something?

It's bad enough that I am receiving unemployment but to have an error made that was not my own and also including funds that I am now out of. I have already accrued late fees from several companies. This is no small amount of money and being unemployed makes this situation that much more unethical.

That isn’t as worse as the treatment I received from the customer service representatives. I spoke to 3 people, 2 of which "claimed to be" supervisors. The last one Karina was a bit helpful but the 2 before just kept repeating the same thing over and over again thus, further frustrating me. They were condescending and rude and I want to cancel my card after that one. This company bank, or whatever it is, is very deceitful and unprofessional.

I am very displeased with this card and I'd indeed like another way to receive these payments and when you call for information or other options its such a process and who would've guessed we'd have to pay to speak with customer service. Our country is indeed screwed.

As a result of this card, my kids are of age to make purchases and yes, the card is starting to be misplaced and when you call Customer Service, it's a waste of charge.

First, they told me that the investigation can take 45 days. But then, they resolved the investigation in less than 20 days, where they alleged that I have to seek the reimbursement with the merchant. The supervisor was so rude with me and told me that Wells Fargo took my money from my EPPICard. I went to them and they told me that it was not true. I thought they are going to help me with that problem but there was no help anyway. I am very disappointment with that. Now, I lost my $200 dollar. Who took that money?

So I get home and look on the Eppicard website to see my account statement and what I find is the two times I tried to make my payment to Boost online ($100 total) were deducted from my available balance and were put in a pending hold. So I contact Boost Mobile to find out what is going on and to get them to reverse these two charges. They tell me that their records show that I made an attempt to make those two payments but it showed that both times they were declined and therefore they did not and could not take those two payments. They did see the payment I made by phone and that payment did go though and the money was deducted from my bank account.

Next I contact Eppicard to find out why this money is being withheld from me. I tell them that those two attempts to pay Boost were declined by Eppicard and no money was ever transferred to Boost, so why is this money being withheld from my account? They tell me that even though the charges were declined and money was never charged or deducted from my account, it is their policy to hold that money until the merchant has sent back a release of funds or something like that. I tell them that Boost never had the money; therefore, they can't release what they never made an attachment to those funds. I also told them that the people I talked to at Boost told me that they could fax Eppicard a document stating they have no request pending for these fund and they release all rights to it so that Eppicard can remove the hold on my money.

The people at Eppicard tell me it doesn't matter that once there is an attempt to access funds their system removes the funds from my access until the system determines the funds have no claim to them or something to that effect. I then ask them how long it will take before my money is released. They tell me 5 days! I ask why 5 days. What reason do they have for holding my money for 5 days? Especially since they were both declined and this money never went into Boost system at all. They could not give me an answer other than it’s their policy. I told this person I spoke with that I need this money to be able to buy food and a present for my mother for Mother’s Day and it will be Monday before 5 days is up and too late then! He said he didn't blame me for being mad but there was nothing he could do! I have nothing to eat, but what little food I still had and now that is gone. And I had to painfully explain to my mother that I couldn't get her anything for Mother’s Day, not even a card! She of course was understanding, but I felt very bad about it!

I have been on the phone on hold for over 20 minutes several times today, and no one ever comes to the phone! I am upset and have no idea how this will get resolved, since they also have no phone # to just "speak" with a live person who actually comes to the phone. Very disappointed, and really wondering where my $ will actually go tomorrow, since there's no card, and no help available even on their website. I won't be able to access my $, not good!

It was very frustrating and lowered your account every time from 50 cents to 3.00 for using your card, every time you used it. So you were better off drawing out all the money at one time so you would only have to pay one charge.

To my surprise, I was still charged the $39,84 monthly fee. I then again called their customer service and asked about the charges. I was told that they did not see in their system where I had been charged this monthly fee. Basically giving me the run around. They do not disclose information regarding name of customer service rep, company name, location, etc.They eventually did refund the original $1.00 but they did not refund my $39.84. So my next step was to call the Eppicard customer service to get help. I made a request for an inquiry to be made and to cancel my card. I was told that I'd have to fill out paper work to dispute said charges. I did proceed to fill out the forms that I sent in the mail. I then checked to see if in fact my card had been canceled and to my surprise it had not been, thus giving this company and site to charge my card again for (2) charges of $9.99 And another monthly charge of $36.64.

So I called the Eppicard customer service line again, in which each time I call, I am being charged further losing more money. I informed them that my card had not in fact been canceled as requested. Thus resulting in me being charged more money from these sites that I did not authorize. I was then informed that they would make sure that my card was indeed canceled and a new card would be issued. Which they did as well as send me another packet to fill out. This all occurred in Dec 09 and Jan 2010. I have lost a little over $100.00. I got a response from my dispute claim informing me that nothing could be done because I authorized the charges. I sent all my e-mails with dates and times of cancellations, and then a copy of my account to show the charges occurred after I canceled. Not to mention the other charges that occurred after my request to cancel mt card.

I do not feel I was helped or believed by this company that I am forced to trust and deal with concerning my money. I have been allowed to be robbed of money that I could not afford seeing how I only draw $44.00 a week in unemployment. This has set me back and hurt me financially. I did my best to be honest about my actions concerning my signing on to this site, only to be treated like I was in fact lying. I feel no real effort was put forth to help me retrieve my money. My account statement alone if reviewed properly would raise suspicion. There were indeed reversals of the (4) $1.00 amounts, $1.20, as well as the $1.45, but they did not reverse the (2) $9.99 charges or the (2) $30.00 charges. This shows that I indeed did cancel and should not have been charged any monthly fees, nor charged for sites that I did not authorize to be charged for. I thought I would have received better help in this time of internet scams, but I was let down and disappointed.

My account statement speaks for itself. And I would not have signed up for that many sites on the same day. And I also received a virus on my computer after this ordeal and I say this because this was the only new site that I had visited and after going through the complaint process I suddenly got a virus. It's not like these internet scams are new or a secret, so my claim should be taken more seriously.

We used to be able to check the balance online an unlimited number of times for free, but now they have moved the webpage and nobody can seem to even find it, per discussions with peers; therefore, we can no longer do that. I am getting really sick of all of this and they need to either get themselves straightened out or give us back our paper checks. We are also charged to check our balance via an ATM. Child support is intended for us and our children, not for them to nickel and dime us out of our funds! The damages are financial abuse by the company and stress!

I've been 6 days so far without my heart medicine and am unable to repair my vehicle. I have been insulted by condescending people who continually get caught lying. This is not the American way of business I know!

So it's about to be the month of January and by reading all these mistakes made by the company, I'm sure if both checks are placed on the card, I will be charged an arm and a leg for their mistake! I just don't understand why they put this Eppicard crap into effect when it is more trouble than I already have! It's just sad that you can call a place where that person is supposed to be working and they are rude and just act like such twits! That is your job and your job is to help the person that is calling and not be a twit! But I know all I can do is pray about the situation because nothing else is going to help anything. The workers and the government don't care because it's not them that is ** out! It's me! I thought it is the government's job to help you out in time of need (assistance) but no! Personally, I lost all the respect I ever had for the government and my country. Way to go, USA!

Now that it's electronic, shouldn't it be faster? I believe there should be someone you could speak with about this and the representatives should be a lot more courteous! I wish Indiana would find another company to go through. This is one of the most unpleasant experiences I have ever had! Try explaining to your children that you can't give them money to purchase Christmas presents because people don't know how to do their jobs, and since it's a non-caring carrier there's not squat you can do about it!

To begin my story, one of my last child support payments was submitted to Georgia EPPICard on January 17, 2006 for $150. The funds were used by me for my children, and once the account was at a zero balance, I no longer needed to utilize this card until I received my next child support payment. Who knew when that would be? So I put the card away. Well, behold, the next child support came 12/1/2009. The funds of $300 were deposited to my Child Support EPPICard account on 12/2/2009. My children were excited, especially since the money came during the Holidays. I made a promise to my son and daughter that when the funds became available, this would be their money.

I then realized that the EPPICard that I had in my possession about 5 years ago expired so I destroyed it about 1 year ago. I called EPPICard to request a new card. I received the card on 12/10/09 and called EPPICard to activate it on 12/11/09. I then checked my balance. Here's the deal. The automated system confirmed the child support deposit of $300; however, I had a $0.00 balance! How could this happen, especially if there hasn't been any activity on the card in 3 years? I checked the last 10 transactions, the automated system gave me a list of transactions called "$25 adjustment fees" that were hitting the account from what sounded like 2 to 3 times a month within a 3-year period.

I then called EPPICard Customer Service, spoke to a Customer Service Representative by the name of Dave, who gave me the absolute runaround, refusing to cooperate with me. He stated that he could not assist me until I access my bank statement online through Eppicard.com. I did as Dave instructed, setting up a log-in ID and password, this took about 10 minutes. I checked my transactions and noticed maybe about 2 transactions done by AOL, but it was not for the $25. The system allows statement history back from January 2006; however, the statement history does not show the existing charges.

I called back, this time speaking to Edgar in Customer Service. He told me to call back within 2 hours to speak to someone in the Financial Department. During this time, I asked my boss if I could go down to the Child Support Center which meant time off the clock. I got down to Child Support enforcement, explained what took place. The agent told me that once the child support is submitted to EPPICard, Child Support is no longer responsible, therefore I must go back to EPPICard.

By then it was 10:00 a.m., time to call EPPICard Financial Department. This time I spoke to Lewis in "Disputes," explained to him that I had several unauthorized transactions that have hit my child support for $25. He then confirmed with me that a total amount of $356 was owed to AOL and that the $300 that I received in Child Support had absorbed most of the outstanding charges! How could this be possible, when I never authorized AOL to charge this account?! I explained to Lewis that this was not an active account since I did not get Child Support regularly. Lewis said that these service charges were what they called "Forced Debits" that AOL had been doing to this account for 3 years.

My question to Lewis was, if this had been taking place for 3 years, why didn't EPPICard Alert me or Child Support Enforcement so that the account could be closed or frozen? He stated that this was a government account and EPPICard was not responsible for alerting anyone of any suspicious activity. Lewis also mentioned that AOL is still force debiting the account, I then requested that Lewis close the account. He said that he was not authorized to do this again because it was a government account and I would need to contact Child Support Enforcement to do this.

I asked if there was a Fraud Dispute or was there something else that I could do to recover money that I did not authorize to be debited from my account. Lewis then informed me that because this had been going on for 3 years, I was outside of the 90-day grace period to file a dispute for the incident. He also recommended that I contact AOL regarding the charges, which is what I did. I called Mark from AOL in the Fraud Department. He said that he would be more than glad to credit the funds account back; however, he would need the original card number because this would be the only way he could trace the transactions that took place. I didn't have this, I destroyed the card and it's been 3 years. But it's okay. All I need to do was contact EPPICard to get this number. And I thought again, why would I have this? This is not an active card that I use because I don't get regular child support. The last time I used this card was in 2006! I explained that I could not provide this information but would contact EPPICard thinking that they would gladly provide me with what Mark of AOL needed.

I contacted EPPICard again and spoke to Maria in the Financial Department. She informed me that even though EPPICard had the old credit card number, they could not give it to me! Why, if this is my card?! Maria explained that this was EPPICard's policy! I then practically begged her to join in a conference call with me as I contacted AOL so that we may be able to come to some type of agreement on what AOL could accept to possibly access this information. AOL again stated that they must have the old debit card number to access this information! Maria responded back to the AOL rep and informed him that EPPICard's policy is that they could not give this information out! This is great support from the company that's supposed to be carefully watching over my Child Support.

So my question is, who is being uncooperative here? The financial institution who I depended on to protect my account? However, EPPICard allowed these transactions to continually hit my account for the past 3 years without informing me. Maria was kind enough to go out on a limb and try to override the dispute policy by submitting the dispute despite the fact that this was past the 90-day grace period. In the end, she basically told me to keep my fingers crossed and hope that EPPICard will accept the dispute and provide the old debit card number. However, there are no guarantees.

Also to make an ATM withdrawal, between the ATM fee and card fees, it cost me $5 just to get my own money! If my support check were issued as a normal check, I would pay a one time check cashing fee and have my money. But because of the Eppicard, my child support check which is $90 weekly and each week, it costs me between $10 -$23 just in fees. So my actual check is around $70 instead of what it should be. It's not fair! I am a single mother and I count on that money to survive and care for my children. It all adds up at the end of the month.

I end up losing around $100 of my child support income, because of the Eppicard fees! It's rotten and should not be allowed or legal! They don't charge people with food stamp cards for using them or checking the balances on those cards. Then why should they be allowed to charge us for ours?

How do you describe late payment because they are late processing? Or, no money for things as simple as gas to get to work or food on the table? Oh and God forbid if there is a holiday in a week they process! And I pay the state a yearly amount for the card. I want paper! Please bring this to light and investigate!

In the meantime, I had to wait 4 days for a dispute form to arrive in the mail so I could dispute the fact that I got "ripped off by somebody”, sign it and send it back to EPPICard so they could "investigate", only to be told that I would be contacted by them when they made a decision. Are you kidding me? The best part is I was told this could take up to 65 days or something for a decision. In the meantime, I have to hope this doesn’t happen again or I will be homeless. My electricity is already threatened. Try telling a utility company to wait 60 days for something that wasn’t even my fault. Every time I call EPPICard customer service, I’m given the old up-to-60-days lie and charged for checking my balance which I wasn’t even doing.

Throughout all this, besides being rude to me, no one has given me an explanation as to where my money is and where it went or even why, let alone apologized for putting me in this major jam I now find myself in because of this. That was October 20. It is now November 6 and no one has yet to contact me and I can no longer even get through to a live person at EPPICard anymore.

I live with my disabled father who recently became a widower after my mom (only70) lost her battle to cancer. He is on a fixed income, so he relies heavily on my contribution each week. He is 73. My brother, who is also unemployed, also lives with us, but he only gets a small unemployment payment in addition to the fact that he also has to pay child support with his cash. Utility companies are calling and threatening. Try telling them, “Oh well, you have to wait up to 60 days for payment - if and only when EPPICard rules on my ‘request for a dispute’.” Please, somebody help me. If I could wait even 5 days, which it has already been 18 very stressful days, I probably wouldn’t need unemployment, let alone be collecting it. Bill collectors are breathing down my neck and stressing out my dad, too. Did I mention that my dad has skin cancer and ulcers? He definitely doesn’t need this stress.

To follow up on my original complaint, I have found some astonishing news that MasterCard/EPPICard has not informed child support card holders.

I purchased a $600 item at Walmart with debit. When I returned it, the cashier made a mistake and credited it to my account. As we know it can be used either. So trying to resolve this issue, I finally spoke to someone in Financial services and was told that nothing over $100.00 can be credited to our accounts. This did not made much sense. Anyone can charge as much as they want if their card is without a red flag, but they have blocked any credits to be given back over $100.00.

So everyone needed to know that if you purchase something over $100.00 and then return it, it will not allow the return credit onto your accounts, although in my case they gave me an approved receipt of the credit. It was only later that I realized it did not go through. I was told that the only way to resolve it was to file a dispute. It made no sense. If the company tried to credit the account, why is Master/EPPICard not allowing it to go through? And who is getting this money?

This is going to cause a huge problem for many people once they realized it like I did and it is very disturbing. So I hope people will see this before they continue to make purchases with their cards.

The EPPICard system is the worst system ever designed to distribute benefit payments. Yes, you are all correct, merchants do not know the difference between welfare recipients and beneficiaries of unemployment or child support; unfortunately, EPPICard holders are stigmatized and treated accordingly (bad, awful)!

I have been using this blindly for years and now wonder how many credits were not actually put back on the card. Trust is not always a good thing. Just because it is a state card does not mean it can be trusted. I learned that the hard way. They also do charge much for a cash withdrawal. And yes, the card is denied despite having money on it and sometimes it does charge for it anyways. I just learned that too since it is recently that I can access an itemized statement online, but never get a representative when I call.

Even though Eppicard knows the problem is between them and the company I ordered from, they have been no help and are very discourteous. I have done conference calls with them with the corporate representative from the company I ordered from on 2 separate occasions. Eppicard had 45 days from the date I filed my formal dispute to resolve it. That date has come and gone, and my dispute is still "pending." I have a sick feeling it will remain in pending status. I have spent countless hours on the phone with these people and have been treated like a dog and nothing has been resolved after almost 3 months. Most of the representatives have the attitude that you are a welfare case (trash, in other words) and treat you accordingly, and you have no recourse.

It is impossible to get through to them; their system doesn't tell you how. You have to keep calling and trying other options. All the while, even though you didn't get assistance, they are dinging you 35 cents each time you tried to get a hold of them. What a lousy trick. My internet access has been blocked for months. I can't see what is going in and what is coming out of my account. All this time, they keep dinging while I can't get through to anyone to get the Internet fixed.

After talking with unemployment, they told me a trick to get through. I called and spoke with a representative, who said he doesn't handle the website area. I asked for a manager. As soon as I explained my situation, the manager then started blanking in and out the call, pretending he couldn't hear me. However, the last few words were very clear: Have a good day. Then, he hung up.

This is so wrong! Now, suddenly, access to my account works. I can get in, but once I hit statement every single time, it tells me the system has timed out as if I took too long. What a scam. Now, you log back in. How many times are they going to do this and then charge me 35 cents for trying to see what has been happening with my account? Why does the government keep using these people. I know I can't be the only person having these problems! Even the unemployment office showed some disgust with their tactics. It is not as if the unemployed in this economy do not already have it tough enough. This is just ridiculous!

I checked the account again at midnight, Friday night/Saturday morning. This time the $39.95 charge was listed in the completed transaction. I called back to the customer service number and was told that I had not called in time to stop the transfer of funds. Further, each call that I have made to the customer service was costing me a $0.45 service charge. I am currently unemployed. The only thing that my family and I have to live on is my unemployment. I cannot afford to lose 10% of that because someone is too lazy to do their job.

We, as custodial parents and our children, should not have to pay anything to get our child support! I need to speak to someone at Eppicard and not be charged $0.50 each time I try to get a person and can't. Is there a number to speak to a customer service person? They claim they have customer service 24/7 which is a lie. It's all automated info. Unfair fees which after years of fighting for child support should not be taken from the custodial parent and children. These fees can equal about $600 a year! The stress and inability to feed our children is damaging. It's unfair to enforce this in a state which has no fee free locations.

Tens of thousands of poor and disabled people are getting charged this way after being told by Eppicard that they would not be. I have contacted Fifth Third on the phone, over their website and in person at the downtown Cincinnati office. All the people I contacted responded the exact same way, as if reading from a script: "I'm sorry, but I've never heard of that program". Eppicard also states in their information pamphlet that MasterCard teller windows will provide cash advances without fees, but I have yet to find one. Neither Eppicard nor Hamilton County, Ohio will respond to my telephone inquiries. Eppicard has no email address for people on DFA to send questions. Eppicard's telephone is automated, there is no option on the menu to connect you to a live service representative.

When I called to inquire on the matter, I was told that it was due to a system error and that a credit adjustment for the second $50.68 would be made to my account. It never happened; as a matter of fact, Eppicard made a debit adjustment of $50.68, which meant that my account is now minus $101.36. I received a letter from Eppicard which denied my claim and closed the matter.

It's a dog gone shame that this beastly company is allowed to successfully scam consumers of their money despite the number of complaints sent to appropriate agencies, and once the scam finally balloons to media notoriety, the low-life vipers slither away quietly into the fog that protects them until they strike again. I want my money back!

November 5th or 6th, 2008, I went to an ATM at National City Bank on 25th St. Columbus, IN to remove cash from my account. My balance was $334. I requested $320 (increments of $20). It did not give me any cash and printed a receipt that said, "Unable to process transaction at this time.” I wondered what the problem was and thought that maybe there was a $300 limit. So I requested lesser amount (twice) and each time it said, "Amount requested exceeds available balance.” I knew I had $334 prior to pulling up to the ATM. I reported this to the card company immediately. L. **, customer service representative, documented this issue and began the dispute process for me. I filled out all paper work, sent it in via certified mail, and about 2 weeks later, on November 28, 2008, I received a "provisional credit" of $320 to my account. I thought it was over.

Wrong! Two weeks later, November 12, 2008, they removed $320 from my account again! I called them asking why it was taken out again. The representative did not know why. She agreed that it must have been in error and suggested I file another dispute claim. Again, I filled out all paper work and sent it in in a timely manner with certified mail and again they denied me. They said my denial was "BASED on documentation from the merchant," which is National City. So I went to National City to find out what EPPICard was talking about. They had no idea! As I said, they provided me with written documents supporting my dispute and want this matter resolved immediately.

I disputed that transaction (November 12) and got nowhere. I had even sent in a letter from the bank manager stating that I absolutely did not receive any money from the ATM. National City is supporting me with letters and ATM logs proving that I did not get any money and yet they (EPPICard Processing Payment Center) refuse to give my money back. Upon receiving that "denial," I simply couldn't believe it! They were making it impossible to get my money back. Someone has my child support and I want it back. That money is for my child and I will fight for this. It's terrible that a person has to go through such lengthy dispute processes and spend $5 to mail it off, not to mention other financial losses I incurred!

After being denied, I disputed that and the final reply was, "We credited your account $320 November 12." But they fail to address the fact that they removed $320 on November 28. I'm ready to take legal action. This has resulted to $120 lost wages (missed work trying to take care of this issue), $78 in overdraft fees, $15 in certified mail fees, and I missed out on Christmas specials for my child. It hurts or angers me that I wasn't able to get her all I'd planned for Christmas because of all this. I had to borrow money for house payment, groceries, and gasoline! It caused a financial crisis. Bills got behind, late fees accrued, and stress mounted! I believe this also damaged my credit score or buying power.

It is incredibly exhausting, frustrating, and impossible to explain to someone who barely understands English that money was erroneously deducted from my account, not once, but twice. Furthermore, the information that the "customer service representative" is seeing on his/her screen is different from what is on your screen even though you are both accessing the same account! A deduction of $235.89 was erroneously deducted from my account twice, and the EPPICard representative has no record of it even though I am staring at my account statement that can only be accessed through their website!

This company has no idea what customer service is! In reality, we, the card-users, are not their customers. The state agencies who hire them are the real customers. I sure hope they get better treatment than we do! And what really bites about this situation is that the card user has no choice in the matter. I would prefer my unemployment payments be directly deposited to my checking account, but that is not an option. The card users are forced to do business with these idiots through the state agencies who employ them! Now, I have to dispute the issue in writing, which may take up to 45 days after I receive the paperwork to complete.

As well as the embarrassment when various stores' machine won't accept the card, no gas pumps allow you to pay at the pump. I found that out the hard way, as my child was asleep and I had to wake him to pay for gas, when I shouldn't have had to do that. It has a MasterCard logo.

And to top it all off, the icing on the cake now is that I have been locked out on the internet from checking my balance, the only free way to check it, because it tells me I've had too many log-in attempts. I've tried the 800 number and cannot get a live person to tell me how to reset my account online. So no matter what, I have to keep all the receipts and keep track of my balance myself, in order for my money not to be used up in fees. I think from now on, I will just take out all my money the day I receive it and put it away so I don't get ripped off by this agency. Sure, I could ask for checks by mail again, but how long would it take for me to get my money?

ACS has denied my claim and declares my funds (child support via the Texas Attorney Generals Office) are not FDIC insured and will not reimburse. I have found evidence on the FDIC web site that contradics this statement. I evidently was a victim in a nationwide internet scam that targeted Eppicard users. Throughout multiple states across the county, Eppicard account holders are complaining of the same results for their filed disputes. However I do know of some account holders who received reimbursment of their funds. I do not understand how ACS can keep my money and reimburse others.

I also spoke with the Texas OAG and they were unable to help me with this dispute, explaining that once the child support payment was made it went to Wells Fargo and was handled by ACS, therefore it was out of their hands. Please advise what I should do to recover my stolen money. I need and depend on my child support and so does my son. Thank you

Don't know how I'm going to pay some of my bills. Emotionally I can't even think have the time and it is effecting my performance at school. I feel violated and do not understand why all of the States who have hired outsourcing companies to save money would do this at the expense of the receipients (child support, unemployment benefits, etc..). These funds are insured and I want mine back. ACS is a computer systems business. It appears with so many cases of fraud happening to Eppicard holders specifically that maybe the problem lies within.

EPPICARD staff told me that I had to have given my pin number to someone; therefore, ACS denied my claim due to a pin number being used for these transactions. I told her that they treat the victim like the criminal and let the criminal run free to continue their criminal activity. They refuse to do an investigation based on someone using my pin number.

This was child support money for my son and has caused a financial hardship.

On 9/12/08 I received a letter from ACS/EPPICard denying my request for reimbursement. ACS also stated that I could dispute the transactions with the merchant in question. On 9/12/09 I called ACS and they told me it was my responsibility to protect my card information and that I must have given my info to someone. I did not.

On 9/12/08 I called the merchant in question (North Community Bank, Chicago, IL) they said there was nothing I could do...that they would only release ATM transaction photos to the investigating firm.

Mostly financial hardship...paying bills...car is about to be repo, etc...

Charges for texts on my cell phone

None other than they used my test messaging and minutes and wasted my time.

"To protect your account, please keep in mind these instructions: * Do not share your password with other users. * Log off and close the Internet explorer window after using your online account, especially if you are in a public place. Please use our secure server by following the link below to verify your identity and receive the funds. We apologize for any inconvenience this may cause, and appreciate your assistance for helping us maintain the integrity of the entire EPPICard system. EPPICard Online Department"

We do not have an EPPI Card.

Like an idiot I didn't think twice about it because I had just left the web site and thought maybe I had entered incorrect information. They had within a matter of the next two hours made two transactions totaling $463.00! Now I'm in the process of protecting my other accounts and cards, and it will be months before I get any money back!

Well the obvoius is the loss of $463.00. But what future problems it may cause, how long it will take to straighten out, who really can tell at this point.

08/17/2007 $120.00 100 COTTONWOOD CTR