US-Mattress Reviews

I appreciate the simplicity and forwardness of the website and the YouTube reviews of each product available. The options of payment also made it easy to maneuver payment as well. I needed a bed that was within my budget but also from a trusted dealer. Researching stores and local dealers, I found US Mattress to be exactly what I was looking for.

Site is fantastic to shop on - LOTS of information and easy ways to determine which mattress will best suit your needs. The only reason I did not give the site 5 stars is because shipping takes sooo long! In this day and age one doesn't expect to wait up to 3 weeks for a delivery. Hopefully something will be done about this sooner rather than later.

I went with US-Mattress because they had the best prices, delivery options, and selection without the pressure and hassle of dealing with an in person sales associate. Everything was easy to find and select. Check out and purchase was easy. I am excited to get my mattress and hope it lives up to their promise!

I really wanted to use my PayPal credit for this purchase and between every online retailer you were the best one that took paypal. Good job on being a modern company that does business in a modern way.

Kevin is a very well informed sales representative and after spending all day on the phone with different department stores, online stores, and discount outlets, he was the only one that understood that I did not want MEMORY FOAM and needed FIRM; not Very or Ultra Firm or Cushion Firm and he could steer me to the exact model number in the search engine that I wanted. Many outlets did not understand the different firmness or the models they carry. My mattress from US-Mattress will be built to order which ensures the Sealy CertiPUR foam will be in it. Some outlets carry models pre-2015 and they have off-gassing. Because many online outlets have had their mattresses in storage standing upright for some time the reviews have complaints of sagging. US-Mattress ships everywhere in the Continental US!

I bought a clearance mattress (OVML) so I wanted to check the condition by viewing the photos. However, I could not see any actual photos nor additional information. Even it is a clearance mattress, I would say there should be more information and photos.

They outsource delivery to bad delivery companies and no one will take responsibility of damages to my house. I have been calling and emailing multiple times for the past two months and I’m getting nowhere. I would recommend buying local. I paid $4400. They drag the mattress across my brand new house and scratch the wood floor. They scuffed multiple walls. I submitted $1400 estimates worth of damages to repair the wood floors and repaint the walls. I moved into a brand new house and have been looking at these damages for two months.

Kyle was very helpful in helping us select a replacement mattress. He worked with us to gauge what we needed, made various selections and was patient with us as we evaluated each one. We are anxious to get our new mattress and get a better night's sleep.

Work friend showed me the deals you had, and I had to jump on it. Been in the market for a new bed anyways. So we shall see how well the quality is, but another friend does have one and says it is amazing.

Easy to buy. Got the mattress at a good price. Did not have any problems the the system way it is set up. Was easy to buy. Don't know what else to say. It was a good format to use to buy the mattress.

Good morning, Kevin, thank you very much for taking the time to update the review! We really do appreciate that. We strive to help our customers resolve issues and it is very meaningful when customers take the time to provide a positive update after dealing with a negative situation. Please do not hesitate to contact us should you need further assistance.

Simmons Phillipsburg III Mattress set purchase. The online sales assistant, Kyle was great. He answered all my questions and helped me through the purchase process. This is a large purchase for me online and Kyle made the transaction seamless and eased my concerns. I would do business with this company again and looking forward to receiving our new mattress. I will update when the delivery is complete.

Updated on 06/14/2019: Received our King size Sealy Hybrid Gold Ultra plus mattress yesterday by third party carrier Florida Transfer and Storage and the mattress had a big tear along the bottom side area of the mattress. I immediately called US-Mattress and was told they would get out a replacement mattress and I would be emailed with the new order. So far a day has gone by and no new order has been processed. In my last review I was concerned we would receive a damaged product because the 3rd party transfer service had the item on hand for a week before delivery and here we are. I need to know if this is getting resolved or shall I continue to sit and wait for something to happen on its own. I already submitted a Better Business Bureau complaint just to cover all of the avenues open to the consumer.

Chat representative was helpful in describing delivery dates and ability to hold delivery for 10 days. Videos were very good in explaining difference between various mattress options. Order process was simple and effective. We are looking forward to delivery in July and our experience with the bed.

I purchased a mattress 6 months ago and after 90 days of trial, my wife and I experience lots of lower backache. We reached out to customer service to get help with exchange under "120 night in home trial". After 3 weeks of multiple calls and emails... customer service contacted us (3 weeks after). My Wife and I had to go to some local mattress stores to see what we like to exchange the mattress with. After all the headache, backache and wasted time - we were ready to exchange and we were informed that it already passed the 120 night trial time frame and it's not going to happen! Thank you for your loyalty and professional customer service that you don't have. Don't recommend buying anything from thieves.

We are moving to SC and plan to replace our current King Mattress. The purchase process is pretty smooth and Amazon pay is convenient. We bought our previous mattresses from US-mattress and had a good experience, which brought us back. So far I'm satisfied.

I had a really nice experience with US Mattress, this is the second mattress I get with a good discount from my first mattress purchase. Their customer service is great and the delivery was very punctual and quick. Will definitely recommend them.

The information provide on the comfort of the mattress make it easier to select. The price for the mattress is good price. I also like that you allow a hundred and twenty days to evaluation the mattress and if not satisfy can return it, but not to happen about the return fee. I hope that when I receive it that I will like the comfort of it.

I have been extremely pleased with your website, tons of information.. The help I received from both Brad and Kyle, was excellent... Promote them both!!! I was very leery about buying a mattress online, but this was fantastic.. No high pressure sales people. Just more than I ever thought I would know about mattresses and that is a good thing. Looking forward to receiving this mattress. Thanks!!!!

This is my 2nd order from ya'll. During my 1st order I made a mistake with my email. When I contacted customer service the representative was consummately professional and very helpful. US Mattress has earned my undying loyalty. Customer service seems to be a forgotten aspect of modern business. I intend to thank you by becoming a loyal customer. I will also recommend US Mattress to those who ask.

How can you charge me if I paid $2,000 without an order number, you stole my money, what is my order? Please tell me what is my order number and I will be a very very very happy customer. I will tell the bank you took my money.

This is the 5th mattress I been purchasing from www.USMattress.com. I love their website and the customer service, the chat is fast and convenient, the prices are amazing and the fact that mattress will be made to order instead of picking up some stuck product that is been waiting to be purchased in some store for years is my favorite. Thank you US-Mattress.

I have received mattress today with 73*76 dimension which the tag says the mattress is 77*79.5. The mattress does not fit in my king bed properly as I see soo many gaps in that. I have had a very bad overall experience. 1) I had bought a mattress earlier in March and within 7 days I did warranty claim about sagging. Which was not processed claiming that I had improper support. HOWEVER the mattress said clearly that there is no support required for this. And my mattress was not changed. For almost 1.5 months that matter was not resolved even though I mentioned we are not even sleeping on the mattress.

This is my second purchase through US-Mattress and I am highly satisfied thus far. I contacted the 1-800 number and spoke with Laurie at ext. 2275 and she was an amazing help (I really wish she could get credit for this order as she was gone for the evening when I was ready to order and was afraid to miss out on the sale as it was the last day). Overall the rep explained everything regarding mattress differences and what I should expect when looking for a mattress for my toddler.

The website worked flawlessly in choosing a suitable mattress. I found a coupon code that gave me additional $10 off my order which was nice. The ordering and purchase went smoothly. Along with the Lowest Price Guarantee; I hope to have scored a good value purchase with a mattress suitable for me.

I did live chat, Kyle was an enormous help choosing the right mattress for me. And stuck through the whole process answering several questions. Buying a mattress is scary, he made it very easy. I was putting off purchasing because I had no idea where to start and Kyle made me feel very good about going ahead with a purchase. And I feel confident I will love my new mattress.

Bought the mattress, sent in for gift card rebate on 2/26/2019 and still haven't got it. I called last week on 04/25/2019 to be told they ran out of gift cards and were waiting. Called in 04/29/2029, was on hold for 11 minutes (was told it would be up to 5 minutes) and the guy said "we are still waiting on the gift cards." WTH?? They want your payment NOW, but they are in no hurry to get you what was promised...

Everything was great and they allowed me to use my Amazon pay account. This was the only place I could find the exact pillow I needed as a friend had loaned me one to try out. It was the only one that allowed me to wake up without my usual neck pains.

Beautyrest Kenosha Place III Plush Pillow top - My experience with the website was very positive. You provide ample information about the product including overviews, technical details, specs, and reviews. It was very easy navigating through the site and I like the payment options including paypal. Thank you for making a difficult process easy.

Simmons Beautyrest Kenosha III. Site easy to navigate. Very helpful information and reviews to aid selection of mattress. The expert and body type evaluations of mattress selections are a great aid to determining mattress fit. The 120 day trial period also takes some of the stress out of purchasing a mattress. I appreciate the thought and effort put into the online page presentation, item selection and purchase.

The online buying experience ws easy with no problems. Ratings and customer reviews were easy to follow. When mattress gets here I will update. Hoping the same as before as I had a Beautyrest for 20 years. It was a great mattress, hoping this will be the same.

US Mattress.com offers great products at great prices. It's very easy to navigate through their website. They have a great tool to determine what matters would work best for each individual based on weight and preferred sleeping positions. They also offer a variety of sizes and types of mattresses. I would highly recommend them to anyone shopping for a mattress.

The site is easy to use and the video description was very helpful. The mattress allows our company to rest comfortably in our guest room/office without the discomfort of the metal bar in the frame causing back pain and disrupting a great nights sleep.

Excellent website. I love the choice of PayPal or Amazon Pay. I will recommend this company to all of my friends. I will admit though, I tested this mattress at a brick and mortar store, and found it online cheaper. As much as I love to support local businesses you just have to go with the best price.

Support was a very positive and helpful. Made sure we would qualify for the 10 year warranty and the mattress was new in the packaging. Stayed with us until all our questions were answered. Great savings. A fourth of the cost at retail.

We ordered our new Chattam & Wells top-of-the-line Franklin Euro-top King mattress and matching box springs from Kevin. He is a top-notch professional and was excellent to work with on this order. This is our second Chattam & Wells King mattress and box spring set, having purchased our first 14 years ago: a similarly top-of-the-line Luxe VII model.

I needed some guidance on a mattress protector for my new Simmons Hybrid mattress that we purchased last week as not familiar with this type of mattress yet & Kyle was able to help me purchase one. I cannot wait to receive both. Thank you!

Great place to buy a mattress. This is the second time I buy a mattress here in this site and, I will probably come back because it's easy and convenient. I have recommended the site to some family members and they said they will definitely try it.

Great customer service and easy website. I have not seen the product yet, this is just reviewing the ordering process. Had great help from Kyle on answering my questions (promote the man!). Looking forward to seeing the delivery and set up process and hopefully 5-star bed. One thing that was disappointing is the tax was not shown until I filled all the information in. Pretty sneaky tactic IMO. I would be more forthcoming with the true cost.

Just like any mattress buy experience, you won't be able to comparison shop. The mattress names are customized for every seller and each are slightly different. So you can only look at overall comparisons. Anyway, I was able to compare the Beautyrest silver hybrid tracy III with other silver hybrids of similar nature and I think it compares fairly well at a decent price. I bought another Simmons from them a few years back and I'm happy with it, so I'm a repeat customer.

I was very pleased with how easy the website was for finding a great mattress in addition to the easy ordering process. The company offers approx a 100 day free trial, so if I do not like the mattress, I can simply return it. I look forward to receiving my new mattress. I also look forward to doing business with this company again because of their great prices.

My husband found US Mattress online and was delighted to find that they give information about all the different mattress names and how to compare them. US mattress was very helpful and matched the best price I could find. Their prices were already great too. I was very pleased when I called and when I worked with Kyle on online chat. It was easy and a pleasant experience! I am excited to get our mattress!

The online experience was very nice. I was pleased with the overall selection of products. The mattress I chose looks nice for the price. I hope when it arrives that it will be as expected. Thankfully there is a return available.

Great selection of mattresses, loads of info to help you make a decision. Great deal on the Presidents' Day sale. I really liked that you have informative videos to go with the written reviews. Free delivery and the 120 day trial made this a no-brainer for our mattress purchase.

I was unable to uses my A.E. Gift Card towards this purchase, and was also unable to use my Amazon Gift Card, as it would not accept the Code scratched off on back of gift card. This process took way too long.

Excited to get new mattress for guest room. This will be the third mattress I have ordered from US-Mattress. Always pleased with quality & comfort. The delivery process is on time & smooth. USM I referred a friend last year & was supposed to get a cash bonus but never received it! Sure would like to receive it!

Ordering process was easy except for it didn't want to recognize my delivery address. I was then able to get it entered. Delivery will take 2 to 3 weeks which seems a bit long but not really a problem as we still have our original bed in place.

The transaction was simple. The information online about the mattress was informative and complete. Good price on the mattress set. We compared local shopping to what US Mattress had to offer and it was the same as what we found locally. The model name was different, but the specs on both items were the same and the online site said it was under a different name.

After a short chat with Kyle about my plans to check out the foam mattresses such as Purple, Casper etc, Kyle seemed to give me his heartfelt opinion which seemed true and accurate. That said, I decided to take advantage of a good sale because it was expiring. I have no reservations at all about making this purchase and commend you and Kyle for instilling the knowledge to help us customers make our decisions. Thank you...

There is a lack of communication to customers. Emails and phone calls were not responded to. I found out on my last call the order was canceled due to an address issue without notifying me right away either by email or phone.

On our 4th redelivery - purchased in Oct 2018 - Still don’t have an undamaged/deliverable mattress. Service is polite; but after 20 emails, we still paid $5k for a bed we don’t have. We shouldn’t have to go find a new seller and start over. They should make it right.

Found a great mattress at a great price. Easy order experience, BUT mattress never got delivered. After waiting over a month, they could not find the mattress and we still had not been contacted by their "delivery team". Got the same response from their customer service twice that they were "escalating" it and should hear back in 48 hours. No response. May be a great mattress but don't expect it to actually get delivered in a reasonable time.

I just ordered a Stern & Foster Estate Bella Claire Ultra Firm Mattress from US- Mattress.com. They seem to offer good customer service when I contacted their toll free number and their Internet Ordering was an very pleasant experience so far.

Your company is great to deal with. Your website is one of the best out there and very easy to use and navigate. Your product descriptions and product videos are very detailed and answered all of my questions before I purchased the mattress, box spring & pillows.

Cody was very helpful. Knowledgeable about comfort ratings and compared my existing mattress to the new one. Asked relevant questions and directed me to comfort rating of new mattress. I’m a side sleeper having hip pain with current mattress. Hoping this change will improve the pain and help me to get better sleep.

Finally we found a flippable mattress, a quality maker, functional website, large selection, great information available on each mattress -- videos, "Try It View", etc. Love having the PayPal option to pay AND the 120-night trial guarantee sealed the deal. So far so good!

Mattress lost its form in four years. I am so disappointed with my purchase. I purchased a Beautyrest mattress from US Mattress company in June 2013. It was supposed to last 10 years. The mattress degraded within four years. Very poor quality mattress that I paid over $1000 for. Now I’ve suffered from countless backaches. Completely disappointed.

Customer service chat was very helpful and my purchase decision was based on answers to questions and concerns about home delivery that I had. Sale price and Free delivery and set-up for me and communication with Cody in customer service sealed the deal.

First the product. I purchased two of the smaller rugs about 6 years ago. I moved to a new home and wanted to get the larger rug to match the others, but I was told they had been discontinued and were no longer available. Then after doing some serious searching, I found my way to US-Mattress.com. And there was the rug I wanted.

I love the price. I would place my order without a second thought if the trial program has lower processing fee. If the website has a better comparison tool, I am sure it will be a lot easier to shop a mattress online.

I was very satisfied with my experience and would recommend this seller to my friends and family. The representative was courteous, knowledgeable and helpful. It's important to me when making what I consider a larger purchasing decision to feel comfortable.

I ordered mattress years ago from US-Mattress.com, the mattress has pretty good quality, but have strong smell at the beginning, took about two weeks for the smell to be gone. Just order another mattress, will see how this one goes.

This is the 4th mattress that I have purchased from US Mattress. US Mattress always has the best prices and the best products for the consumer. I love this company and their customer service team. They never disappoint. I am looking forward to receiving this next mattress set.

I loved the video, I found it very helpful. A friend of mine told me about this mattress and I can’t wait to receive it. Ordering it was so easy and I would recommend this place to others. They also offer financing, which is super helpful if you are on a budget. It’s worth a good night sleep to know your mattress is the best out there.

I purchased a mattress with the help of Kyle, through their online chat. I had questions concerning shipping and he was able to answer them quickly. I also was informed of their price matching which when I found a mattress at a lower price, Kyle was able to help match the lower price which was all painless. Thanks for the help!

Cody from chat helped me through the difficult process of picking out an adjustable bed base. He took all the time I needed. I told him I needed to check on dates due to having carpet installed before I ordered. He gave me his contact info and made sure he would be available for me. I found a cheaper price elsewhere and within minutes Cody matched it and the purchase was seamless.

So far so good. Ordering is easy w/ financing options available. Easy Peasy - took me a long time to find the right bed. I have searched for a better price since I found the bed I wanted in a physical store. Price is better than anywhere else I have searched including all department and mattress stores.

Great site. Easy to use and seems like you have terrific deals on mattresses. Thank you for the $10.00 discount every dollar helps. We can't wait to try our new mattress. Thank you again and I will recommend your company to all my family and friends.

Just ordered today. Hoping it’s a well built mattress. I watched the video and like that it’s a two sided mattress for a more even wear over time. Love the coil system and tight plush top! Hope it comes as scheduled. Nothing like a good night rest on a great mattress.

I was so surprised! I came to this website looking for the retail equivalent of a specific commercial mattress I had slept on in a hotel. I had an item number and Cody had a recommendation in less than a minute!!! He was super helpful and answered all my questions. Honestly, I had thought it would much more difficult and time-consuming than it was! Cody rocks!

Kathleen was professional, friendly, and was able to answer my questions comparing the mattress for sale by US-Mattress with the model it replaced (that went out of production in 2016). She also helped me understand platform options, and answer a few more questions about the Sleeptracker item. My mattress is on order and I hope the great service so far is a sign of a great delivery and future mattress using experience. Finally, I also appreciated the US-Mattress website its helpful features.

The company did resolve the issue. I wouldn't repeat the purchase or recommend as it was a long and stressful process but they made things right eventually. I think better communication would be helpful and I understand that a lot of problems were caused by the delivery company which I think they are no longer using.

Great experience. Can't wait. The best price I could find. Have wanted this mattress for a few years now. Happy to get floor sample box spring. I own a mattress like this already but they are twins. Could not afford the full until I found your site. Kinda stinks to have to pay so much for mattress removal but oh well.

Be wary, you may not get your mattress. I purchased a king size mattress from this company on October 2. It was the King Simmons Beautyrest Platinum Hailey Plush Pillow Top Mattress (Treasure) for $1,199 to be exact. We received order confirmation and details the next day. Great! Nothing happened for 2 weeks. Finally we gave them a call and they told us that the mattress had been discontinued and they had sent us an email on October 4th trying to contact us, which were two lies. I received no communication from them (spam folder included) while we waited around for our mattress, and the exact same mattress is still currently available at an unexplained $700 increase.

I just purchased this queen size mattress and box spring item from you. I am very pleased with the price and quality. If it is as good as it sounds I will definitely recommend it to family and friends. I purchased it for my granddaughter who has nerve damage from a herniated disc in her spine that travels down her leg. She is in constant pain, I’m hoping this will help her to be able to sleep better.

I was super skeptical about ordering online. The online chat man, Kyle, was so helpful. He used my "must have" qualities and recommended a mattress. He told me how this selection (Serta Sapphire Suite II) outsells others by a landslide, is used by luxury hotels, the price won't go lower, people love it... Very thankful for the help. :) I'll review the mattress after sleeping on it.

Accidentally got onto the US MATTRESS website while I was checking out a Tempurpedic Mattress to buy, and started conversing online with KYLE, who was very professional, knowledgeable and patient. I bought the right mattress at that time because of KYLE and stopped further searching.

This is the third mattress I've purchased from US-Mattress, and I'm so excited for it to arrive at my door. Each of the previous mattresses were exactly what I was looking for, and the prices can't be beat. Thank you so much for always having such a great selection, at such incredible prices.

Wide range of selection and good price, detailed product info! Easy to use website, and helpful reviews and videos. shipping time is ok as well. Package is well handled. Very good experience. Will recommend! Probably best online mattress shopping site.

I just bought my second mattress from Us-Mattress. During my first purchased I had trouble with an order. US-Mattress stepped up and took care of my problem. I feel they put the customer first and offered full satisfaction. I was very satisfied with my purchase and how I was treated. This is why I came back. I appreciate when a business shows that they care for their customers and that there will keep us coming back. I will refer anybody thats in the market for a new bed to Us-Mattress. Keep up the good work and that business ethic and you surely will keep the customer coming back. Keep up the good work and that business ethic about the customer and will we come back!

I was very fortunate to get Kathleen a second time. She was very helpful with my mattress purchase and even stayed with me for a very long time while I completed the purchase. She even suggested how I could further save by creating an account.

This is not my first purchase from US-Mattress. I always been treat great, been well informed about the process of my order. The prices are always great. The delivery team were very polite and helpful and cleaned up any trash they made. I'm sure I will purchase from US-Mattress again in the future.

Excellent customer service. I was able to receive a price match on one of the items. Kathleen and Kyle were extremely helpful in getting me what I needed. I would highly recommend US-Mattress to any friend and family. Price match policy provides an excellent addition to already low prices and helps get additional business at fair price.

King size mattress, frame low profile box springs - Ordering this was way easy! I would definitely recommend my friends or family to order from this company! They have everything you will need for a complete set up. So if you need a mattress and box springs please consider this company.

The checkout process was very easy. It was all done in less than 10 minutes. I have not received this mattress, box spring, or frame yet. But I will review the bed after it has been delivered, and after I have tried it for a while.

Online chat assistant Kathleen was awesome! I purchased because of her helpfulness and information provided... She provided comparable mattresses and info on each... it made shopping online easy. This is the second mattress I've purchased from US Mattress. Very pleased with purchase.

I have always found Stearns and Foster mattresses to be extremely comfortable and select a firm w/ pillow top (Euro) which has never let me down. I have continuing back problems and surgeries which add to my need for as much comfort as possible. I have recently moved and ordered more of these type mattresses for the new rooms and feel there will be no sacrifice for my guests!

Six months ago I ordered a mattress and box spring. The box spring I received was 2 inches too wide. I received a 2nd box spring 2 months later that was even further from measurements I ordered. I have been requesting a full refund to no avail. C/S has not been helpful at all.

Being the manufacturer of all the top mattress brands. I trust buying directing from the site and have not problems. This is my second purchase online from US Mattress and we enjoy other current mattress and are buying for our other bedroom. Along with being shipped directly from the factory I trust I will get the best price.

Kyle was very helpful, looking forward to the new mattress and sleeping better. Hopefully it's the same mattress we loved at the hotel we stayed at. Now to look for new pillows! Great pricing as well and no tax which was nice.

Knowledgeable and Friendly. The rep was very informative in my buying process. I've been to a lot of retail stores but when my wife found this through google, I know it was worth the time and price. The delivery and haul away was a big plus as well.

I had a great experience when I ordered a mattress in 2008. It was 100% web order. I was a returning customer this time. I ordered again in 2018 and had issues, the difference was I ordered it via phone this time. I ordered a king size mattress over the phone as it was on sale with 20% discount, but the web order was not going through. So, I spoke with a sale associate. Apparently, the sales associate put the wrong size (Queen instead of King) in the order. The order confirmation email did not have description of the size, so I did not know about the issue until after delivery boy brought the Queen. I refused the delivery and tried to reach out to sales/customer service via phone and left numerous voicemails. I never received a call back. Apparently, they responded to my emails and even order a replacement (king size) but I did not receive their emails due to some technical issues. They never called back by even after my email requests.

I just placed the order... Website is very helpful and user-friendly to pick out the right mattress for your comfort. Placing an order and financing order if need be was also very simple. Chat is available for help if needed, I did not use the service.

This was my first purchase from US-Mattress and the customer service was fabulous. I was directed to an assistant that helped me find exactly what I needed and ended up ordering. I would recommend them to anyone! The pricing was the best I could find and all costs were included, shipping, delivery, set up and removal. I would definitely purchase from them again.

I tried to use Amazon Pay to pay the order but failed. The address and payment choice are not clickable. I have to switch different browser and use credit card to pay it directly. It's really inconvenience experience, but your deal is great!

The overall ordering process was very easy. The ability to chat with someone regarding product types, prices, delivery options, etc., made it very helpful. I did not intend to purchase today, but when the entire process only took 15 - 20 minutes, and I believe I got exactly what I wanted, I proceeded directly to purchase the product I was looking for. Thanks.

Very happy with selection for hard to find innerspring FullXL size mattress. And I also like your graph on the firmness and comfort level which helped me change my selection from the least expensive to the most expensive, which is what I figured I would do anyway.

Cody made our decision to purchase a new Serta mattress easy by answering all our questions. I would recommend US-Mattress to anyone looking for an informative and easy process as we had a particular mattress in mind and they have the current version of an older one we had a recent positive experience sleeping on at a hotel.

Today I was finally able to decide on which mattress to buy thanks to Kyle. Since yesterday I was searching for each detail. I wasn't pleased with the 14" height of the mattresses I had viewed since I'm very petite. So Kyle recommended the 10" height of the Bronze Suite Supreme II. Very helpful, professional and knowledgeable. It was a very pleasant experience. Thank you!

After looking at a few online and local retailers' websites I found US-Mattress to have the easiest to navigate website, competitive prices/warranty, and fast turnaround time. I also liked that they have follow up care videos showing that they have a post-sale concern for customers as well.

Main reason for ordering from this company is that they had a $300.00 Visa Gift Card. I don't like to buy Mattress online but I took a chance but the same price I could have got from Local Furniture Store. First off I had changed my order to have old mattress removed. When delivery company called they said they had no order to do that. I called US Mattress immediately to make sure it was corrected. Customer Service said they would make sure it was correct and I ask for a confirmation e-mail and they said they couldn't give it to me.

For the first time I decided to order a mattress online and used the online chat to help me with the purchase. All went well but until we get the mattress and try it out will I know if it is the right one we chose.

Melanie was very helpful in resolving a problem I had. I dealt with her several times and she was always very courteous and interested in helping me with my concerns. She searched for a solution to my problem and followed up with me.

My order Number is: **. I am really unhappy about their delivery service. I got phone call this morning from a number which use a robotic voice (really robotic) to ask me select a date of delivery. I chose Aug 15th. Then I was asked a question by the robotic voice. Without a confirmation or a closing statement, the phone was dropped by them. I didn't get any email confirmation from the delivery company which makes me very nervous.

I ordered a FULL size mattress for my mother on 6/13 and received the mattress on 6/27. Delivery staff came, dropped off the mattress and took off. After we unpacked the mattress, it was then realized the mattress's dimension was not a FULL size. Contacted customer service and requested for a replacement mattress with a real FULL size mattress. We were instructed to take pictures and sent over to customer service for verification.

Purchased a mattress less than 2 weeks ago. Upon delivery, room was filled with a horrible oil-like smell. When I contacted US-Mattress I was told to call Simmons, which I did, but received no help. Called US-Mattress back and was told they would stand behind their 100 day (or so, I cant remember the exact number) guarantee, we just had to fill out the proper forms, which we did, and we would hear back in 3 days. It has been almost a full week and we have called 3 times and still we are left with a MATTRESS WE CAN'T SLEEP ON AND I'M GETTING TIRED OF BUNKING WITH MY 3 YEAR OLD ON A TWIN MATTRESS! So yeah, 1 star review. This mattress literally stinks and we are at the mercy of a company that won't return our calls. Awesome.

I'll start by saying I've never written a negative review of any company before, so this is a true first. US-Mattress gets 2 stars instead of 1 for its prices - truly outpacing peers. The problem, however, has come during the delivery phase, and I'm still without a bed nearly a month after my order. I placed my order through the website because I had some flexibility - as long as I received the bed within 30 days of my order, I'd be happy. US-Mattress quoted a delivery of 14-21 days from order, which I was totally content with. Unfortunately, I'm near the end of my 30 day window and still haven't received an update on where my mattress is or when it may be delivered.

I spent some time online chatting with one of your people yesterday. He was very pleasant but I had a feeling he was simply reflecting. Toward the end I inquired about adjustable beds wtih a firm mattress (I was actually thinking more in terms of slippage if there were no bar). He told me there would be no problem. Last night I came across a short video from your company. The fellow said that adjustable beds are not recommended with firm mattresses because they make the motor work too hard. This was very disconcerting. Today I asked another rep about it and he mostly agreed with the video which made me feel somewhat better. But, you cannot have people contradicting your conclusions. Makes people question everything. Bottom line: I did order my mattress.

Cody was SO helpful - I was trying to decide between plush and firm on a different model. He asked all the right questions, then after I asked for 'in-between' suggestion he found one for only $50 more, which seemed much more likely to work for me and my wife. I appreciated he did not initiate "look at this one, it's only a little more expensive." So much better than going to a mattress store with inept staff and price haggling.

Placing the order for a Beautyrest mattress was easy. The ability to cross reference to mattress models was very helpful so we could try them out in a store and then order with better pricing online. Can't rate delivery yet until order is shipped.

Cody was a great help in finding what I needed. The prices are good. The selection is good also. I will recommend US Mattress to all my friends. I have ordered from them in the past and will in the future.

Competitive pricing on high quality beds. Was looking Mattress Firm's Sleepy's Reserve 15.5 inch pillow top bed for $999 but stumbled on the $499 14 inch Beautyrest Kenosha 3. Both plush very soft pillow tops. Happy with my purchase. Looking forward to new bed!

I had a great experience purchasing a mattress online. First, I visited a showroom and tested out some models, however after offered a hefty price I decided to sleep on it. After getting home I googled "best places to buy a mattress" and I arrived at a non bias website that recommended 3 different sites. On the US-Mattress site the box to chat popped up and the rep Cody was very helpful and played a huge part in my purchase. He helped me locate what I was looking for in a promo and professional manner. I would highly recommend.

A mere barely better than average experience from here on out will make this 'mission' wildly successful. I was tasked to effectuate the purchase, within a mere 24 hours no less, of a new high-quality queen mattress & box spring for my partner & her partner-in-crime, our one-year-old baby girl, for their sleeping pleasure, as I was banished to solitary slumber confinement by them many months ago. Did my homework (which was absurdly unfathomable in nature, as I am a lawyer with OCD, ADHD & some!!!) & made the purchase from US-Mattress ("US-M") for literally one-third of what it would have cost here at Macy's. Full Disclosure - had Macy's the foresight to run its July 4th sale through today, its price would have been considerably lower, but still twice that of US-M.

I'd not recommend this company. I'm a small business owner so I know the importance of service. This company has me nonplussed. We ordered a king-size mattress with delivery and removal of the old mattress. The delivery people left without taking the old mattress. Two weeks later another truck arrived but the guys said they could not take our old mattress because it was not wrapped in plastic and had some spots. No one told us that the old mattress had to be pristine.

Needed a new firm mattress to replace an 8 yr. old Beautyrest. Researched numerous websites and US-Mattress provided accurate and clear descriptions of the type of mattress that my wife and I were looking to purchase. They offered free delivery and pick-up if needed and the delivery time matched our schedule as to our need for replacement. Thank you.

I bought a $1600 spring air mattress on sale. The tags and mattress cover confirmed to the item I bought upon delivery. Five months later when I washed the cover, I realized the mattress underneath the cover was a single thick piece of foam, with a 1.5 inch gel topper. NOT WHAT I ORDERED. Nor was it anything Spring Air even makes. I am still fighting to get my money back. They not to be trusted. CHECK YOUR MATTRESSES WITH MANUFACTURER SITE.

After visiting showrooms and speaking with US Mattress operators over three weeks, I have finally purchased a mattress. Cody was knowledgeable and patient as I went back and forth between mattresses and in my attempts to make the right decision for me. He was willing and able to answer my questions and to point me into the right direction. That is whey I purchased my mattress from him. Kyle was helpful in Cody's absence. I would recommend US Mattress to anyone based on my great experience.

It was very easy to find my way around website. I found what I am looking for and ordering was easy. I'll be able to tell how satisfied I am when I receive order. Customer service chat was available although I did not need it.

I normally don't write negative reviews but thought I would in this case in hopes of preventing other customers of US-Mattress from having a similar experience to mine. I recently spent over $1,100 on a Simmons Beautyrest mattress set from US-Mattress and couldn't be more disappointed. Before I made my purchase, I spoke to a US-Mattress rep and they convinced me to buy a Simmons Beautyrest Silver Kenosha Place III Plush Mattress. I was concerned, based on the US-Mattress "comfort scale" rating, that the mattress would not provide me with enough back support but the rep told me the index rating had nothing to do with the amount of back support I could expect to receive from the mattress. I believe this turned out to be false.

I wanted to thank you for the shopping experience that I had ordering from your website, I ordered a double sided pillow top mattress and box springs. You a good variety of merchandise and was easy to navigate the website.

I visited this website after conducting research on a Beautyrest mattress I intended to purchase. I came across a site that compared prices on the same mattresses (different names), and US Mattress was compared. Quick order, lowest price! As long as it's delivered as promised, I'll pass the word along and be a repeat customer!

After shopping around local stores and not finding what I needed, I decided to purchase a Spring Air online. I have had one for over 10 years and love it. Shopping with US-Mattress.com was easy and fast. The credit approval was easy and fast also. Desperately in need of new mattress. Thank you.

So far so good with online ordering. Time will tell for quality of mattress and shape. It's in when delivery is made. I am hoping I do not get a returned mattress due to bed bugs as this has been a problem with local vendors.

Very helpful customer service, I bought a pillow with a gift card I was given for purchasing a mattress that is apparently on back order and will take over a month to receive from date of purchase. Hoping I receive all my products soon.

The mattress is on a good sale price. And PayPal/Amazon is an option in terms of payment. I will definitely come back again. The free spring box discount is amazing! Also the free shipping is provided. Live chat is helpful and I am looking forward to the delivery.

US Mattress has great prices and outstanding commitment to ensure you are satisfied with your new mattress. They even include a 120 return guarantee that you can use anytime after 30 days of sleeping on the new mattress. I wholeheartedly recommend US Mattress!

Easily found what I wanted with all the details I needed. The website is clean and easy to follow. I liked being able to get the mattresses with the trundle bed so that I know they will fit right. Cost was a little higher than other places, but worth it!

I had some concerns prior to making this purchase. Kyle was very helpful, answered all my questions and stayed on line until my purchase was completed. I was impressed with his quick access to information. He was very knowledgeable. Great and efficient service. The mattress cost vs quality of the mattress chosen is very reasonable. Plus I trust the Beautyrest brand. The US-Mattress site is very user friendly and easy to navigate. My overall experience has been very impressive.

I always recommend you guys to whoever is on the market for a new mattress, bed or other piece of furniture - especially because I have been shopping with you for over 7 years!!! The financing you are offering is just a godsend now that I have no bed whatsoever - looking forward to more shopping in the future!!!

Everything was very easy to find and the descriptions were detailed. I was very happy with the experience. I will definitely recommend this to my family and friends. I will definitely come back and see if I can find twin beds that are as affordable and my queen mattress was, for my two children who are under 5.

Ordering from US-Mattress was easy and the online chat feature with Cody helped a lot. I went back to the chat to notify Cody that my billing address for Paypal is different than my physical address - I will try calling or emailing to verify that is ok.

It was very simple to order online. We spent a few hours determining what we needed. The videos and reviews helped. Our previous mattress is only six years old, but we are uncomfortable with it. It is also a Serta and we paid a lot more for it.

Just received a bed today that I purchased from US-Mattress and was so happy with their service. I just ordered another bed for my guest room, they recommended a bed and I love it, quick service and awesome customer service.

I ordered a mattress online after checking it out in the store. Not only was it cheaper through US-Mattress but it came with the box spring, bed frame and delivery free of charge plus a $300 Visa gift card! Unfortunately, even after a month the mattress was too firm. I contacted US-Mattress and they not only exchanged my mattress for a softer model no questions asked, they picked up my old mattress and delivered the new one free of charge and gave me the $100 difference between the two. My new mattress is like sleeping on a cloud. This is an awesome company and I will be continuing to use them for all my bedding needs and I will recommend them to everyone I know.

Purchase was easy. Sale price was good. Chat was helpful. I like that I can use PayPal. Website is easy to navigate with powerful and intuitive search features. I just hope that delivery goes as smooth. The last purchase that I made from US Mattress went well until the delivery phase. I finally got my order though it was several days late. Fingers crossed.

It was easy to set up and the process was quick. I would recommend this method to others however the checkout was very redundant. I had to enter my information multiple times just to complete my purchase. Also it was a little confusing getting the Visa gift card.

This website is as good as we can get without actually sitting on a mattress. It probably is actually better than sitting (or laying on a mattress) because mattresses in stores don't give you an accurate feel all the time. I really like the softness rating and try it tabs and objective firmness range. We just got a different mattress at Sears and hate it. It is going in our guest room and needs a topper just to make it comfortable enough to sleep on, but the one in the store felt different. The no risk return policy also supplies peace of mind. Sears isn't terrible compared to some of the stores, but it is much worse than US-Mattress.com. Your prices are also great. The mattress we bought at sears that was more than 60% off was within a couple of dollars of the regular price on this website, and they charged extra for haul away.

Easy to use site. Great choices of brands and styles of mattresses and bedding. I will likely buy at least two more mattresses and a bunk bed set from this site. The prices are reasonable and shipping is convenient rates. This one is free.

Cody was professional, friendly, humorous, and helpful. He was patient while we debated our options and encouraged us to take our time making a decision, and offered his opinion and upsold us to a king over the queen. He was able to offer us a discount and advised that we do not pay sales tax in our state, which helped in our decision making as well.

I was price comparing with another brick store and Tracey let me email her a picture I took in the store of the mattress details, so you could try to match the product, which you did. She really worked hard to get me info, find me links on your site to the right product, and answered all my questions. I did give the other company a chance to match/compete, but they said they couldn't. For just the single King mattress, they were charging $3,899 (on sale). You beat them by more than $2,000!

Great service. The website is user friendly and very easy to maneuver. The ordering process was simple. The transition from USM to the payment section, which is on another website, was not difficult. Everything just flowed smoothly without any problem. Thanks.

So far so good, the price was the best I could find at this time. The verdict is still out until the product is delivered. At that time I will give a final verdict. If you are interested what my opinion is after you have delivered the king size mattress, I will be happy to update you.

US-Mattress finally worked out the issue. I appreciate US-Mattress helping in getting us to the final and acceptable result.

After ordering a mattress, I received a call from MDX (outsourced delivery company) to select a delivery date. This Tuesday, the next Tuesday or the Tuesday following. My wife & I work and are never able to take a Tuesday off. The gal on the phone suggested I take a vacation day. Are you kidding! After enough complaining, and looking into (w/ US-Mattress), they called back to say they would accommodate a Saturday delivery for only $250.00! Never once was it mentioned that Tuesday was the only delivery day available, if so, I would shop elsewhere. The $250 fee negates any savings. 2 weeks later, no mattress, no agreement on delivery. I could have gone to my local dealer, paid $200 more than US-Mattress and had the bed in 2 days! I have to look at website regarding canceling the order. Customer service is worthless. Do not order from US-Mattress until you clearly have an agreed delivery process.

Kyle online helped me pick a mattress and that is what I bought! Thank you Kyle! I asked question regarding financing and I did get approved for an acceptable finance option. So far this has been very easy. I hope the product works out as well.

Six weeks delay delivery and no delivery guarantee - When I bought the mattress, the sales are very nice. So I place an order by phone with that salesman. But after the purchase, the customer services is too bad. It seems like their relation with Beautyrest is not that strong, because what they can do is send email to Beautyrest and reorder the mattress, nothing more than that, when the mattress was delayed. It seems like they don't have a binding force of contract with Beautyrest and can not let them ship on time. We wait four weeks but still don't know when it would be delivered. And US-Mattress gives no delivery guarantee but said maybe another two weeks.

First time ordering with your company. Had online specialist Tracey guide me through several questions. She answered them all and made the ordering process quite easy. Thanks. Appreciate all the knowledge on the above order.

US-Mattress.com was very easy to use site. Great discounts and free frame which was a seller for me. Definitely the low price compared to 4 mattress stores I visited. I am excited to experience the mattress for 120 days. The videos and in depth explanation of the product influence my purchase tremendously.

This is my 2nd order from your site, I think Tracey helped the last time, it is easy and fast to work with your company. I will need a king in the future and will look here first when I start to shop.