US-Mattress Reviews

Wasn't planning on buying today, then I saw the deal on Slickdeals. Researched the bed, your deals are awesome!!! Purchased. :-) Can't wait! Nothing told me how long to expect delivery. :-( Estimate would be nice.

Good as of now for the payment model.

Website was very user friendly and I am excited to receive my new mattress!

Paul, the Live Chat, was very helpful.

And the site seemed to provide a large amount of information to get me up to speed on the types and price range of mattresses.

At first, we were looking for a mattress for the adjustable bed. We got the Simmons Beautyrest innerspring mattress from US-Mattress. The delivery people set it up and everything was perfect. We were a hundred percent satisfied and like our mattresses very much.

Good price on mattress and friendly website. Videos are good at describing the mattress.

We thought US-Mattress was a good product with a reasonable price so we purchased a leather love seat and a reclining love seat. We purchased it with white-glove delivery but they didn’t do a very good job of delivering it. We live up a flight of stairs and they sent two guys to deliver it. They had no equipment so it was manhandled up the stairs and dragged through the hallway on its side. The top part of the recliner was damaged that causes it to sink into the one corner. So when we sit on it, it’s like sitting on an angle. I wouldn’t buy anything else from them. When we pay for a white-glove delivery, we should get what we paid for. Unfortunately, our furniture was damaged during the delivery process.

I used the chat feature to discuss recommendations and options with Tracey after spending several days comparison shopping on the internet. Overall, I couldn't be happier with my US-Mattress buying experience.

My daughter shopped online and bought the mattress. The delivery went good and the guys were professional and courteous. Everything was handled very well.

Due to its price, my son ordered a mattress from US-Mattress. He likes it. The only drawback was that it took longer than expected to be delivered.

Both Paul and Joshua were very knowledgeable and very helpful in locating the mattress model I was looking for after a recent hotel stay and answering all of the questions I had concerning my planned purchase.

My husband ordered from US mattress online. The delivery crew helped me move the mattress because we lived in a second floor of the apartment and I appreciated that. It was a good experience.

We needed a low profile box spring which we decided would help us. My daughter was at our house, got right online, and told us US-Mattress has one which we can get shipping and white-glove service. The price was also good, so we did it. It came within the timeframe so I didn’t have to call and follow up. The tracking was accurate and it was a very convenient experience. Our purchase is working out fine and definitely met our expectations.

Excellent number of mattresses. Great prices. Free shipping. Coupon Codes available, so do a search and you can save $25 or so. Easy to use site. I assume this is the same mattress I tried out in the stores (has the same photo and description so I'll see when it shows up).

Good mattress. My friend recommend this to me.

I got a US-Mattress online for my children. They provided good service which I do like.

I have lower back problems and my boyfriend researched this bed that he purchased from US-Mattress. He has one but a little different from what I bought. The online purchase was very easy because we read the reviews online and looked up the ratings of the bed. But I would prefer to actually go to a store that carries the mattresses and have a different form of sale versus going online.

Great online chat help from Paul! He was able to tell me differences between mattresses, why I'm getting one at a huge discount, delivery times etc. A pleasure to deal with...roll on delivery time!!! Thank you Paul.

When I first chatted with Paul, he was helpful, knowledgeable, and polite. He asked questions to find out what comfort level was best for my husband and I, and directed me to a specific mattress. I told him that I would talk to my husband and asked if I could ask for him by name when I was ready to ask more questions. He said yes, and I did request him each of the numerous times I contacted us mattress.

Easy to move around the website. Did not want to add email and address to enter 'chat'. Like the PayPal option. Would recommend to a friend. Good prices. Thanks.

Great service! Both on the online chat and by phone. Really helpful sales reps.

US-Mattress was the cheapest I found and they had the mattress I wanted. The sales rep was really good and the product delivery was pretty standard. It was as expected and I didn't have any issue.

I had a real pleasant experience while purchasing my mattress. It was simple and easy to check out and the end process provided me with different promo code to choose from in order for me to receive a discount.

I had all my questions answered. I went to another mattress store and came back to U.S.M. and they help me find the compatible mattress. Saved $2000.00.

Loved shopping experience. Also Phil is great. On the phone, the salesman named Phil with extension ** recommended this. Please give Phil the credit. Thank you!

Great! I am very happy with price and promotion! I wish US Mattress has more stuff to shop here.

Purchase of mattress - Everything went satisfactory.

It was great shopping on your site. Cody, the chat help fellow, was very knowledgeable about equivalent mattress names from other retailers. He help me find a great mattress at an outstanding sale price and guide me through understanding the warranty, a mattress protector, and the ordering process with a coupon code to boot!

2nd mattress purchase. Great selection and prices. When I shop for mattresses, I feel I can trust US-Mattress for a good end-to-end experience.

Decided to order a mattress online. Received my order today, but when I received it, on the delivery company's invoice it had 'drop off only'. When I placed my order, I ordered the mattress with set-up and removal. Even though I did not necessarily need set up, I did need removal, and of course they would not take my old mattress because it wasn't on the 'order'. I called customer service and they did not offer any remedy to this problem but only said it wasn't included with my order. On my end, I was under the impression of paying an extra $150 for setup and removal but they claimed I didn't order the 'white glove'.

I thought shipment is free. Why is there a $11 shipment charge?

When the US-Mattress home page pulled up, a pop-up ad offering a discount appeared for simply entering the user's email address. The box for the email address would accept NO characters, in spite of several attempts to enter my email address. Then, a live-chat screen appeared, into which I asked how to make the discount screen work. I received NO response to it. Later in the order process, another live-chat screen appeared. For obvious reasons, I ignored it.

Simmons is a great product and overall experience on the website was great BUT on their website it showed the EXACT same mattress for $130.00 less - but when I clicked on the price went back to $729??? When I online chatted with a service rep they suggested I call customer service. We'll see if they honor the lower price. It was supposed to be a 4th of July BIG sale? We'll see.

Live chat agent Tracey is friendly and helpful. She got our requests neatly done. Great job!

Great experience. Assisted by Cody, who answered all my questions satisfactorily. Saved a lot of money here compared with Macy's.

I placed my order completely online, sight unseen. Because of my current circumstance I was unable to go out and see it in person. I chatted with Cody. Don't know if he was with a phone service, taking orders or with US-Mattress. He was very professional, answered my questions clearly and I felt comfortable with him. He represents the company well.

Have purchased from your site in the past and have always been happy with your prices and your service.

The information on the website is helpful, but I could never get the "compare" to work. Ordering was easy and Cody was helpful on chat.

This was quick and easy and a great price! I hope it doesn't take the full 2 weeks to deliver.

Haven't received yet but the website was easy - thank goodness.

I just ordered a mattress for my son. It hasn't been delivered yet of course, but I have to say that the shopping experience has been by far the best I've ever had buying furniture. The well-executed website, checkout and product videos are great and they prove to me that this company really understands what the modern customer wants. As long as everything else goes relatively smoothly with my son's bed, I'll definitely be back.

Overall I am extremely happy with the layout of the website that US Mattress provides. It is user friendly and very helpful to narrow down items that would be suited for your needs. I have no doubt that if I need any mattress or bedding needs I would be thrilled to use this site again; the prices are fantastic and the website is very manageable.

Joshua was so much helpful. I was looking at the other brand mattress which deliver date is not suitable for me. Joshua helped me find another brand and spontaneously I changed my mind. The reviews look very good and the delivery time looks perfect for me!! I am looking forward to my new bed!!! It was very pleasant experience. Thank you very much!

There was good product information on the website to help estimate the firmness/comfort to try to pick the right mattress the first time. I spoke with Paul and then Cody when Paul was off, both were helpful and knowledgeable. Thank you.

After some looking around for both the stores as well as online, I felt that US-Mattress had the best value for the price point I had. I purchased a king size mattress set online and the correspondence after that was fine. The delivery was a bit more of a hiccup. We were trying to get it in a certain timeframe. What I thought was gonna be a two-day scheduled delivery ended up being a longer duration. They also were not able to schedule for my remote location until they had drivers ready so it was almost a three to five-day delay. Another thing that came up is that the maker or manufacturer of the bed ended up shipping the wrong bed frame with the item. Once I made that known to US-Mattress, they took it upon themselves and provided me either the correct bed frame and/or a refund which was done very quickly. Customer service is very good and so is the product.

I used chat window to ask representative for a specific kind of mattress (ultra firm, minimal padding) and bought the one he recommended. Hoping it's as good as it sounds.

Paul the chat guy was very helpful and after the chat he offered me a $20 coupon. That sealed the deal and I bought the mattress the next minute. Thanks.

Best place to buy a mattress. Doesn't feel like your getting ripped off!!!

We purchased a set of pillows through US-Mattress. The website was helpful as it showed us some good options and we were able to pick it up very fast. However, the expected delivery date which we saw when we ordered was not correct. There were some back order issues and they got it delivered one month later than when we were supposed to get it. So if they could look at their stock and communicate properly, that would be better. Everything else was okay.

I saw a great deal with US-Mattress so I got a pillow top mattress from them and I was very satisfied with it. Their sales rep was very helpful but it took a long time for it to get here. They said it was waiting to be built. Then after it was built, it will take a while for it to send to the factory or shipping area. It was supposed to be only three weeks, but it ended up being six weeks. I usually get stuff from Amazon and it comes very quickly. But, aside from that, it was a very good experience.

Good price and selection. Love the way online shopping. No hassle. No headache.

I had an excellent experience with US-Mattress. I did the purchase based on three primary areas. Firstly, I looked at the ratings and also looked on the internet for what people were saying about what they’ve done and helped them out with. It was the first time that I looked at evaluations. Secondly, the price on the mattress, the quality of it, and the cost involved because I was buying a very nice mattress and a set of box springs. Lastly were other things like would it be appropriately delivered and set up in my home, which it was. It was delivered without any problem and two guys came in and set it up. The coordination was very nice.

I found this website by using Google. My wife and I like the reviews and price for a name brand mattress. We hope this will be a good mattress camper.

I like the price of US-Mattress. I got two pillows online which was easy to do and the delivery went smoothly. The products came very fast.

Mattress purchase - Quick and painless.

We're looking for an extra firm mattress. Found this mattress to be right for our needs.

I hope we love the mattress as much as the service and price that we got. If not, at least I know I can exchange it within 100 days. Looking forward to the great night’s sleep.

I chatted with Joshua earlier today. He was very helpful and as a result I was able to place the order for exactly what I was looking for. Thanks!

I purchased online some pillows from US-Mattress a couple of months back. I got it at sale price so it was a really good deal. My products was back-ordered, but they were really good about communicating that. My experience with this company has been easy and affordable. I'd recommend them.

US-Mattress provided cool service. Their salesperson was courteous and the delivery exceeded my expectations.

Was under the impression if I obtained financing from your website could purchase an item. Found out after selecting item, approved for credit from your site... could not use the new credit line approved from your site because the item was on sale but I could use another credit card as long as it was not from your site. REALLY? I would think you would want the business on that deal to show your customers that you support them. I used one of my other credit cards and purchased the item anyway. Disappointed as now I have a new credit account opened that I can't use for your item and won't be using for anything else. I wanted to use your card as it was interest free for 6/12 months...

One of my friends told me about a sale in US-Mattress that was going on and I purchased some pillows. They were very fast, and I got everything before I was supposed to expect it. Everything is good with US-Mattress.

Paul was very helpful.

I purchased a couple of pillows from US-Mattress and I like it. The order, however, was extremely delayed. I was emailed initially saying it will take a couple of days and there were a bunch of emails following that saying there was a backorder. I eventually got my order three weeks after the initial date. But, other than that, the quality of the pillows exceeded my expectations. The product is so good that it made up for all of the mess.

Great back support with excellent luxury comfort along with great firmness for a very reasonable price.

I did receive a credit for the difference of the mattresses. I am happy with the end result.

Very helpful. Got the price down to what I wanted.

I got from US-Mattress a queen-size mattress. It was excellently priced and decent. I've been sleeping on it for a couple of months now, and it hasn't broke. I liked that their website had videos with people coming in and talking about the product. It was nicely designed. The best thing was they had a couple of user reviews that I can go through and get a good estimate. The user reviews were a little bit more descriptive because the user had experienced using the product. The only thing with US Mattress was when I ordered the product, it was a two-week wait, which they did mention in the email that it will take a little bit long. A shorter delivery time would've been nice. But other than that, they delivered it in a timely manner.

I would give it a 5 star to date since we have yet to receive the order. So far, staff has been friendly, online order was easy to do, pricing has been the best I have found, and selection is fantastic! Would love to see more natural and U.S. produced items.

Customer service was very polite and helpful.

Overall I'm happy with the ordering experience. Looking forward to receiving my new mattress.

I originally placed an order for a mattress and all was going smoothly. Then it got to the warehouse and I was called to sched. delivery. I was told that there were no routes coming by my house and someone would call me tomorrow, I was then hung up on before I could even say anything. So the next day came and no one called me.

Easy step online shopping. Pretty clear information in the website.

Find the online videos for each mattress, very helpful to select the one that would best fit our needs. Search tool is user-friendly to customize according to what we're looking for and the videos help explain the differences between each mattress. Purchasing online from this store is simple and straightforward.

Initially I was a bit skeptical. My mom had recently purchased a mattress set with this company and raved about her new mattress. I was about to purchase a set with Macy's and decided to revisit this website. I listened to my mom and read the reviews and made my purchase. I expect to be very satisfied. The reviews were very helpful. The website was user-friendly. The sale prices were great.

After all day physically going to stores and trying over 50 different mattresses I narrowed my choice to 2 different ones. Then I did couple hours research online with several different store and came across US-Mattress.com. Your store has the best price/deal and I could not pass this deal up. Because of your excellent price, no tax, and free delivery, I was able to ultimately get the best mattress I wanted. Thank you. I'm sure I will definitely be ordering from your store again soon.

US Mattress was cheap and convenient. We also had no problems with their sales rep. The queen size mattress that I bought is good, and I'm happy with it.

The associate with whom I chatted online was helpful and knowledgeable and the ordering process was simple. Now if the delivery process goes smoothly and the mattress is wonderful, all will be perfect! :)

Both webchat people, Cody and Jeni, participated on 30 May 2016. Jeni requested feedback. I thought it was forward and bordering on rude to do so. Not to mention premature due to the merchandise has not even been shipped, delivered, unpacked, inspected, assembled, and evaluated. Not sure why she was so pushy. Her tone was marginal and not particularly committal when I asked for definitive action on her part. Much is needing to be revealed as noted above. The merchandise is somewhat pricey (about $200 - $250 above competitive trundle day beds with mattresses). When I shared this with Cody the chat person, he said that what they sell is much better quality hence it is 40% more expensive. Even though they have a "110%" money back price guarantee. Not sure what that means, it was not explained. The website was hinky and not fully functional.

Mattress purchase - Chat was very helpful.

We bought a mattress in a box for the motor home. It's a very good quality product and is quite impressive. Plus, working with the sales rep was great. This was the second time we purchased from US-Mattress. I'm very happy and pleased with them. They're a good company.

I gave your Co. a four star because my mattress has not been delivered yet. I look forward to rating you after it is delivered. Thank you.

Easy to purchase. Great price. Quality of Simmons Beautyrest Adda II Plush Mattress... to be continued.

Someone told me about US-Mattress and I wanted to try it. I ordered some pillows online and the process was easy. However, they ran out of them and it took a week or two for them to be shipped, which was the only problem. The product is good. The pillows are soft and of good quality. I’m really satisfied with them and would buy again from US-Mattress.

The mattress is very firm and quality is so good!

Been trying to buy the perfect mattress for the last couple weeks now. I just made my purchase today 05/27/16 and I can't wait to try it out. I had a great experience talking to one of the associates name Paul on the online chat. He was very helpful and patient with me going back and forth with my questions. I'm hoping this online mattress purchase experience will be an overall 100 %. Once my mattress set arrive I will post pictures and comments on my FB pages and online clubs for sure. ;-) Thanks Paul!

I got a pillow top mattress from US-Mattress and the reasons I purchased from them were purely based on price and quality for the price. My experience with the sales rep was fine and since I purchased online, the only interaction I really had with a rep was when I confirmed the delivery. Considering the price, the mattress was exactly what I was looking for.

Went to the mattress stores and compared mattresses to find what we wanted. Even placed an order. Through poor communication, the order was not delivered and was cancelled. Since I already knew what I wanted, I found that mattress on US-Mattress.com and was pleasantly surprised at the cost savings.

Nice mattress with an amazing price.

US-Mattress had a good President's Day sale so I purchased from them. I bought a pillow top mattress online and it's a great product. It was easy to find what I was looking for on their website. I had an excellent experience.

I had very good shopping experience online. Joshua ** answered all of my questions via chat and very promptly. Will have to review the product after I receive it in a few weeks.

I am not a computer kind of person, but I got through the online order without any problems.

Honestly Cody's 5 star service helped me make the decision and place the order today. Cody was extremely patient. He let me analyze the mattress, compare it with competitors and check the reviews without putting pressure. Thank you very much for your support, Cody!

I found the live chat helpful in selecting a mattress. I have fibromyalgia so need a soft mattress but with good support. This hybrid was recommended. Haven't received it yet so don't know if I made a good choice.

Ordering a mattress online is not easy. Because of my first positive experience I returned to buy my second mattress. My online rep, Cory, was attentive and patient. He quickly retrieved my past purchase and guided me to the next. Thank you Cory!

Never buy from US-Mattress again. I received a defective mattress from Simmons on the 5/7/2016, the very first night my mom told me the mattress making sounds and it causes her back pain due to its firmness defective. I called US-Mattress the next day for the replacement and they DID NOT STAND behind their customer, instead they went through the Simmons warranty team and they asked for the record of video that the mattress has to lay flat on the floor. Imagine if the bedroom is not big enough or the disable person who couldn't able to carry the mattress down to the floor, what can they do? US-Mattress just refused the replacement. Well, I just called my CC company dispute the charge that I DID NOT AUTHORIZE THE TRANSACTION THAT INVOLVE DEFECTIVE PRODUCT. US-Mattress is totally a SCAM, do not buy from them.

Chat is extremely useful.

We bought a mattress from US-Mattress six years ago and we had a pretty good experience, that’s why we went back. The one we got this time had a pillow top, which the first mattress did not have. We picked a different style mattress and got what we were looking for. Also, the price was good and there’s delivery and free haul away. It was pretty straightforward with US-Mattress. We bought it online, and we were contacted by the delivery people and arranged the date that was convenient for delivery. I recommended it to a couple of coworkers.

Easy as 123 and cheaper than other places.

This is our second mattress from your company. We love the ease of shopping and the free delivery option. We have not been disappointed and will use your site again!

Excellent service and assistance with the online chat person, Joshua. I was looking for a mattress I used at a resort in Mexico. I had the specs. He helped direct me and was also very informative with his descriptions when I needed additional help. Thanks.

Good experience. This is only site where I found the mattress I was looking for.

Tracey was very helpful.

I was impressed with Cody. It was a very pleasant experience since I have never bought anything like this online. Thank you very much.

My son told me that US-Mattress had a good priced mattress, so I bought a whole set of mattress, box spring, and foundation from them. We paid $1,100, but there was a sink in the middle of the mattress, so we had to replace it. They scheduled the delivery of the new one and it came right on time, and the people who delivered were very nice. So far, the new mattress has been good.

A+++. Best place to buy mattress and bedding.

This is the 3rd mattress set we have bought from US-Mattress. We have been extremely happy with their products and services. Thank you US-Mattress!!

Sagging mattress. I have been working with US-Mattress since October of 2015. I don't get return phone calls or emails. I spent a substantial amount of money because it was an odd size mattress. I have sent pictures several times but get no answer. Hope you never have a problem.

I got a mattress online and everything was easy. I like the process and the thing I liked the most about US-Mattress was they sent me regular emails to let me know the progress of my purchase, such as when the item was in the warehouse or when it was off for delivery. Somebody also called me a week before and the day before to let me know that the delivery was on time. Overall, I'm satisfied with my purchase.

I got a mattress and the box spring from US Mattress for our guest room. I received the cost coverage and their staff let me know the delivery date. It's been a very smooth and wonderful experience.

I had four mattresses and four box springs from US-Mattress delivered. They weren't the same and it was confusing as to which box springs went with what mattress. Other than that, the products I got were fine and the sales reps were helpful.

I ordered the Hospitality Rattan Polynesian dresser on 3/27. On 4/1, it shipped out and showed an estimated delivery for 4/12. It was coming from Florida to North Carolina and was supposed to deliver through Nonstop Delivery. I checked their website with my tracking number and the delivery date arrived. I heard nothing, so I did an online chat with them. They explained there were delays and changed the delivery date to 4/14. That day came and I heard nothing. I called, emailed, and online chatted with a customer service representative from Nonstop delivery. I finally received an answer - this terminal was shutting down and another carrier was rescuing the freight.

It's cheap and easy to buying even I live in Korea.

Great place to buy. Would not buy from anyone else. They are very, very helpful. Jason, Paul, and the other factory people will run though what you need and will help you get the right things you need that will work for you each and every time.

I purchased a king size mattress not understanding they seem to all come with a center ridge supposedly to keep motion from transferring to other side. I feel like I am trapped in a single bed in a small valley with the high ridge preventing me from sleeping facing it. This is not mattress. Comstock problem. I tried the mattress I bought, a visit with a family member and loved it, but it was a queen size. I didn't know about the ridge in the center of a king size.

My wife searched the internet for daybeds and came across US-Mattress who offered a daybed package (daybed, free mattress and free shipping). She found a daybed that she liked and we ordered it. When I contacted US-Mattress for a status of our order, they told me there was a glitch and the order did not get fully processed. However, Ryan ** (Customer Care Chat Specialist) jumped on it immediately and made it a priority to get the daybed sent to us. Not only did he do a stellar job on staying on top of the order, he kept me well informed by sending me statuses along the way. Great customer service! The daybed package arrived and I was able to fully assemble it in around 90 minutes. My wife and I are very happy with our purchase and with the great customer service Ryan provided to us.

US-Mattress' price seems to be the lowest when I searched online. I ordered a king size mattress from them, but I cancelled it later because they didn’t give me the appropriate delivery timelines. I sent them an email but I haven’t got any comments.

US-Mattress had a promotion and I made the decision to buy it the first time. It's just terrible because I made all the arrangements. It last about two months or even longer for me to get it. I called and I emailed the representative many times but they respond very late. We don't have the direct connect with the manufacturer so they have to ask the manufacturer. It took longer time so finally I decided to cancel it. I won't buy from their website again. It was a terrible experience for me.

I needed to find the current model for a mattress I bought a few years ago (and love), and through your live chat service, I was able to do that in a couple of minutes and then place an order. Great service for my previous order and great service today.

Our mattress is worn out and it was time for a change. My doctor told me that I needed to raise the head of the bed by 30 degrees so that's why decided to get one that does that from US-Mattress. The bed we bought had some kind of mechanism that raises the foot and head of the bed. It's a king size mattress that's a little lumpy, but it will do in a pinch. I'm still trying to get used to the bed because it feels like there is a lump of cotton right in the middle of my back. The guys who delivered it were amazing though. They set the bed up and carried it in. They were very strong for such little guys.

Website and on-line chat very helpful. Looking forward to trying the new mattress.

Quick and easy order entry. Added bonus of same day delivery. Very satisfied.

I bought a queen sized mattress from US-Mattress. They were referred by my friends. The prices are cheap and it's really nice and soft and feels very good.

I had an extremely bad experience with my order from US-Mattress. I had purchased an mattress set and a bedroom set from their website and while the mattress set was delivered in a timely manner, my bedroom set took over 3 months to be delivered. The first delay was due to damaged/broken rails, but the part was out of stock so it would take month to be replaced. Finally they got a replacement and it was delivered to the delivery company, but that was sent back because the rails were again damaged. It took another month to get that finally delivered.

I got the king size mattress and foundation from US Mattress. They set up the delivery and the product was fine but I'd probably should have chosen a softer one. But overall, I'd recommend US Mattress.

Ordered bed and received when I was told I would receive it. Love the bed. It is really very comfortable.

Great experience with your representative - Paul, I will shop with this company again.

I got a mattress from US Mattress because of the ratings that I read online about them. The sales representative was great, helpful, and answered all my questions. They seemed to explain everything pretty well. They told me all about the product and what I could do if I wasn't happy with it. They seemed to be very concerned if I was happy with the product that I ordered. It's a positive experience overall.

I'm going to love this new Sealy Sarin Euro mattress!

The cat was very helpful. Everything went well with the order.

US-Mattress is a brand I preferred, and I didn’t have issues with the mattress and pillows I bought from them. Overall, the price is good for the brand and the mattresses. They have a good reputation, too.

I am satisfied. Good quality mattress. Although the first delivered came with sewing problems on the handles, was changed within the promised time frame. I recommend this vendor.

So far so good. I have only just completed placing my order so I can't really say how the rest of my experience will be.

US-Mattress is a great mattress and has the best price. I ordered it online through their website and I am happy with how fast they got it delivered. I didn't expect a quick turnaround time and mattresses are notorious for how long it takes to get them to your house. It's been good and the mattress worked out perfectly. We are completely satisfied.

I am 55, weigh a lot and currently have lower back disc issues. Was looking for a firm mattress per chiropractor. She recommended Simmons Beautyrest. I ordered the Lydia Manor mattress (firm) along with reg box spring and bed rails. Order came in specified time. Everything in topnotch shape. Was a bit skittish about buying online from US Matt due to some negative reviews. Glad I did. I am extremely happy with the entire experience and products. Wife is a skinny thing and she loves it too. We put a foam topper on it which made it perfect. We would go with the low rider box spring if we had it to do over again.

Your company was very efficient. You let me know immediately that the color sheets I wanted were not available so I could select another color. My sheets (Portugues everything split bed sheets) were shipped as soon as the change was made. Thank you for great service.

I had an excellent experience with the US-Mattress. I was looking for a mattress so I called them and they gave me a deal. I got a king size mattress and the sales representative was good, knowledgeable, and courteous. The mattress delivered is excellent and I would always recommend them.

Great experience... The best price, easy to check out, fast.

My wife and I could have not been happier buying our mattress through US-Mattress.. Kept us informed on the status of our order.. Delivery was on time, put in place and old mattress removed in 10 minutes.

The mattress is not what ad says. It is hard and lumpy in the middle. Not happy with the mattress. This item is not worth the price I paid for it. It hurts my back.

I found US-Mattress online and they had some good reviews. I got a queen-sized mattress to replace our old one. It's an upgraded Serta model, and was very reasonably priced including the shipping and everything, so I liked that. They even took the old mattress away. When I placed the order, they called informing me that the order was processed and answered questions I have. They told me the lead time, and everything worked like they said it would. The purchase process was very painless and excellent. I thought I was going into mattress stores and asking questions. There were all these very complicated sales and ways to buy them but when I called US-Mattress, it was very easy.

Great customer service in price matching mattress and assistance in tracking order.

I found U.S. Mattress when shopping on Brad's Deals. I purchased pillows at a really ON SALE price and shopped for Split King Size sheets while on the site. I purchased one set of sheets not knowing the quality and have since purchased another set of sheets.

I was charged 40.00 plus shipping and handling for two pillows. Then when I got the pillows there was a receipt for 17.00 from another address. Apparently you charge a lot of money over your cost... over 100% profit. That's a little much I think. Also the pillows were suppose to not compress down and they already are and are only about a month old. I feel sort of ripped off and sure won't buy from you again.

A couple of items of contention: we were told we would get our mattress about a week sooner than we actually got it, and I had to call to find out where in the process we were. The 'in-transit' schedule was not very understandable. When I called, they said they were scheduled to deliver on a certain date, but no one had bothered to clue us in on the arrangement. Had I not called, I may not have been available when the mattress was delivered. I really think better attention should be paid to these 'minor' details. We are enjoying our mattress and the fellows who delivered it were most helpful in putting the covers on the box springs and mattress. I, however, thought they would have at least carried off the packing debris, instead of stuffing our recycle bin to the hilt.

They had the lowest price that I could find online for the mattress I was wanting. However, the boxspring cost more than some other places, but you had to also buy the mattress from those sites to get the boxspring at the cheaper price, so the combined total of mattress+boxspring still ended up being cheaper at US-Mattress. The mattress arrived quickly in perfect condition and was taken to and set up in the room of my choice by the delivery company. Great experience overall.

No sunrises, delivered product as advertised, no problems. Took a little while to get to me but as others have mentioned, the mattresses are more or less built to order and may not necessarily be in stock. Would purchase again.

I needed sheets to fit the heavy Stearns & Foster mattress that we can't lift. The fellow recommended the sheets and I took his word for which ones to buy. They fit fine and are soft. No doubt I'll buy more now that they fit the heavy mattress.

Perfect mattress. Lost points because box springs was damaged before delivery, no resolution in four months. If financing, watch for bill. Came in a name I did not recognize, thus ignored. Brand Source.

I have always ordered from Sleepy's or 1-800 Mattress so this was new company for me to try. I ordered the bed online assuming I would be contacted when the bed was in. After 3 weeks of receiving one strange email saying my bed was being custom made and I would be notified when it was ready, I contacted the company and they said the bed was in the warehouse and when did I want it. Once delivered I realized I ordered a standard box frame and it was too bad. I told the delivery men to stop but they didn't listen and said I needed to contact the store which I did. Unfortunately, the bed at that point had been delivered to my home and for health reasons I would need to pay $150 return fee and then still purchase the smaller box spring.

Product is great.

On our initial delivery of our bed the guys could barely get our king Tempur-Pedic bed in the door and then could not even lift it upstairs to our bedroom. We had to call in family from out of town to come help us. Then when we did our comfort exchange they still charged us a restocking fee after we had to do the delivery people's job the first time. The comfort exchange never was received through the system and ended up taking over two weeks to get the exchange and we were not compensated at all for all the hassle and confusion or at least refund our comfort exchange fee of $199. Will never use Mattress warehouse again. Have had two not so great experiences. So we're done!

That's what I was looking, excellent mattress and very good services from buying until delivered.

The mattress was everything I thought it would be. It was at a great price and more importantly, the mattress was of high quality so you definitely get more than what you paid for. I love the excellent details on level of firmness ratings/description. It helped me select the perfect mattress online.

This is the 1st time purchasing a mattress online and we have been very satisfied so far. I would recommend it to friends.

I had a couple of orders by the end of last year. It was very nice experience with the order and the customer service. For example, the bed frame was shipped wrong size, where the customer service took care of it elegantly.

Great firmness for my body. Sleeping much better with the new bed!

Would recommend. It's the most mattress-y mattress I have ever slept on.

I used your Live Chat option to find and purchase a mattress from US-Mattress and I am extremely pleased with the help I received! I would definitely use you again at this point.

The price of the mattress and frame that I bought from US-Mattress was good. My experience has been awesome, the product was good and I slept very well with it.

The sales representative Paul was excellent. No pressure, gimmicks and bait and switch. Honest approach. Showed me two options and I chose the options although he had the choice to upsell me the pricier mattress. He deserves a Gold Star for salesmanship.

I did a LIVE chat with Tracey and she was amazing. I told her what I was looking for + my budget + she made it happen. She's been a pleasure to work with. She was kind, sweet, and very thorough and knowledgeable. The process was a hard one but she made it so easy. Great customer service. I can't wait to sleep on my mattress when I live to Atlanta!

Good site and good prices.

I went online and got a mattress, a box spring and the frame from US-Mattress. The products exceeded my expectations and it was a good price for the product. The delivery people cleaned up the packing. It was quick and I was able to arrange the delivery in a time frame that fit my schedule. Overall, it was an excellent experience.

Great place to shop mattresses! Quality products with great prices and free delivery.

I like the mattress. It is good for me.

I have been made whole by this company that thanks to Consumer Affairs did what it should have done before I wrote consumer affairs: simply communicate and reach out to satisfy good customers. It has been a waste of time to complain and now to set the company record straight. Yes, the did contact me and made a token gesture to compensate me for my loss and discomfort. I accepted this gesture and will likely do business with them again because the persons who I spoke to were always kind.

My son got a mattress from them around six months earlier and he was so pleased so I decided to get the Beautyrest Mattress and the adjustable frame. The body of the bed goes up and down at the head and the foot, and its price was good. The people at US-Mattress were wonderful. They let me know ahead of time, every step of the way, where we were in the process. They called me ahead of time when they were going to deliver, they arrived on time and set the bed up. The man went online and got the code to set up the battery and it was ready to go. So we didn't have to do anything. I love the mattress. It really is so comfortable so I'm very satisfied. I'm a happy customer and I already have told other people about them. I'm also wanting to save up some money so we can get a king size for the other room. Everything was great with US-Mattress.

Well known manufacturer, within budget, key "must haves" i.e. firm, gel, solid edges, great price compared to other sources, clear website, excellent supporting materials... video and different examples of height/weight mattress users. Will wait for delivery and examine goods before committing to recommend to others; however, so far it seems like an excellent source and possible new future purchases.

Sealy Posturepedic. Great mattress for a great price, can't wait to use!

I once bought from US-Mattress before and because of the ease of buying on the web, I decided to buy from them again. This time, I bought a Sealy Pillow Top mattress and everything's been perfect.

After 5 1/2 weeks the pre-scheduled mattress delivery time and date was here. Received phone call saying the delivery people were outside my house. WWWRRRONG!! Hence the nightmare began. Unfortunately, the delivery company MDX is apparently a "Third World Delivery" company. They informed me they didn't know where the mattress was. I contacted US-Mattress and they began a search. After several hours back and forth with Customer Service, they said they would get back to me. They did not! The next day I called and spoke to a different rep because the one I spoke to the previous day called off sick. I finally was refunded my total cost. Rating: Delivery Co F- / US-Mattress Customer Service C-. Customer Service had no intention of making the customer happy nor selling me another mattress. Good grief!

I tried US-Mattress.com and the mattress I selected was not a good fit for me. However, they were able to make things right with my purchase. Customer service was reliable in the end.

They are awful. Their customer service is terrible (will keep you on hold for like a hour each time you call and even then, do not fix the issue). Over a month period of time since making the mistake of ordering from this company... I lost 3 days of work (waiting for deliveries which either did not come at all or were the wrong items). Never got my mattress or box springs. Hours on the phone. WORTHLESS workers. AWFUL experience... Would sleep on cold hard ground before I would ever give them my business again. Ordered from AMAZON... Had my stuff in 4 days, perfect order, perfect delivery... Only $100 more.

This was my first time purchasing from US-Mattress. On Mar 8, I ordered a mattress from US-Mattress with 2-3 week delivery time. One day, I received a call from Pilot Freight to schedule my delivery. The shipment was scheduled to be delivered on Mar 22 between 3-7pm. We purposely made a day off to wait for the shipment. I also called on Mar 21 to reconfirm that the shipment will be arrived on time and the staff said that everything was fine. Until 5pm on Mar 22, there was still no one called. Then I have to call Pilot Freight and checked for the updates. Then, they told me that they couldn't find the shipment and ask me to call US-Mattress.

We bought a mattress with an adjustable frame from US-Mattress. Their sales reps were very helpful in walking me through the whole process. Also, their delivery guys set up the bed and got rid of our old mattress and box spring for us. Overall, we were very happy customers and we've been recommending them to quite a few people who have been in the market for mattresses. It was a very enjoyable shopping experience. They have very good prices and their delivery was fast.

When I called US-Mattress when I bought a mattress from them, their sales rep went over the details of how their mattresses were different from the brand I had tried. It helped me pick out the right mattress. Also, it was delivered hastily and on-time. I've been enjoying the mattress ever since - it's comfortable. The company was very professional and took care of the problem of needing a new mattress very quickly. They have speedy delivery, great customer service, and a great mattress.

On Feb 20 I ordered a mattress from US-Mattress with 1-2 week delivery time. I didn't have any concerns until I received an email that stated the mattress was delivered on March 2 but I had not received the mattress. On March 8, I called US-Mattress and they wanted me to call the distributor to investigate the problem. The distributor was closed so US-Mattress offered to call corporate and find out the status of the mattress. March 10 I called US-Mattress and they said the distributor's computer system was down and that the mattress issue would get resolved that day and they would call me later that day. No call but did receive email that the distributor would call me on March 11. Called US-Mattress in the afternoon of March 11 and they said my delivery date was scheduled for March 29. I cancelled the order. There was no sense of urgency or concern from customer service.

We’ve had a great experience with US-Mattress. They went above and beyond. They checked the price against the Amazon mattress and then gave us the lower price, so they took the initiative. And we love the mattress.

This was my second purchase from US-Mattress and I was very pleased. The order process was simple, the items arrived in a reasonable amount of time, and the delivery folks were great. I feel I got my biggest bang for my bucks with US-Mattress.

I have kyphosis of the back and US-Mattress had a mattress that I could lower and raise. When I talked to the salesperson about it, he was so informed and nice. US-Mattress delivered it and set it up for me and I really appreciated that. They had a good deal where I could get financing for a year and a half so I only have one more payment left and $50, and I have it all paid off. It was very easy to pay off the way they did it. I could call in and pay for it over the phone from my bank account and they had worked out really well. It was very secure. I feel US-Mattress is trustworthy and I would buy from them again. I would recommend them.

The customer service and purchase experience was excellent but we have not been happy with the quality (or lack thereof) of the mattress we purchased. After just one year, and quarterly rotation of the mattress, our mattress has developed deep valleys and ridges in between my husband and myself that a previous mattress took over 10 years to develop slightly. We have been very disappointed with the lack of coil quality of our purchase and will not ever buy from US-Mattress again because of it. Our next purchase will be from Costco because of their return policy on unsatisfactory purchases.

Both people who waited on me were knowledgeable about their products, this was very helpful to make the correct decision for purchase. You have great people in Durham.

I have had a comfortable experience using the US-Mattress product. It was referred to me by a friend and I will also suggest my friend to buy a mattress from them.

I got a Mattress, but was so far what I expected. Bad quality.

We ordered a Beautyrest mattress as was described by U.S. Mattress.com online. I did not have a problem with the order and was satisfied with the delivery, set up and removal of the old mattress. No problems with the mattress!

I'm extremely satisfied with my purchase. My order came very fast and the quality of the mattress and box springs are excellent! I highly recommend this company to anyone.

We bought mattresses from US Mattress through the website two or three times and the last time was a few years ago. The price was good and they have a big selection. I had to exchange one because I found the mattress was too hot, but they did respond to me promptly. I've been looking at quite a few online shops and US Mattress still seems to have a good selection out there.

US-Mattress took care of a delivery issue for me that was not related to US-Mattress, but the local delivery company that was providing delivery and setup of the mattress. The original mattress was damaged and US-Mattress took care of promptly re-ordering the damaged piece and expediting the production and shipping. I spoke with Rebecca in customer service and Ryan ** on the online chat customer service and both were very helpful in getting the problem solved and working with the delivery company to make sure everything was on track for speedy delivery of all the pieces I orders. I would highly recommend US-Mattress as I save $1,200 on my order!!

I bought box spring from US-Mattress and it got good quality. I had purchased with them before. It took a bit longer this time for delivery, but when the people showed up, they did a really good job.

So far, the quality of the US mattress has been very good. However, there was one mattress that I ordered and wanted before the 31st and it came a week after. That was my only disappointment but it's okay.

They don’t make US-Mattress for a heavier person. My wife says it's good but I'm not happy and satisfied with it. I bought it online, they shipped it free, and it got delivered on time but the new mattress with that quilt pad on the top is not square, goes downhill on the edges, and doesn’t seem firm enough after the first of the year. I like the old type where they didn’t have that square pad on it and didn’t make me feel like I'm rolling downhill on a ski slope because the pad seems to push it that way going towards the edge. As a matter of fact, I'm thinking about going out and getting another one or I got to lose weight.

I recently placed an order and due to a problem with the shipping, I dealt with Ryan **. He was awesome and was able to get my mattress delivered on the day it was supposed to be done. Without Ryan, my experience would have been very negative. He was able to hear my concerns and deliver what was promised even though it was not his fault. We will be ordering from here again because of Ryan **.

I was very wary about ordering a mattress online without actually testing it out first. I searched many sites and read probably over a hundred reviews. For the price, the euro top sparkle sky mattress seemed the best and it hasn't disappointed. It was pretty firm when it arrived but after a few weeks, it has loosened up. It's the perfect combination of firm and softness. I have a 1.5 inch memory foam topper on it for even more comfort but it doesn't need it. Delivery was smooth and they removed my old mattress for free. Very happy with my purchase and would use them again in the future.

The bed I ordered was exactly what I wanted. Very comfortable. The ordering process was very easy. It was delivered as scheduled. The price for the bed and hardware and delivery and setup was very competitively priced. I am a very satisfied customer. I'd definitely recommend this to anyone want a good bed hassle free. Thank you US-mattress.com.

Purchase of regular size BeautyRest mattress. I was completely happy with my purchase. They kept me well informed about 3 times with progress manufacturing the mattress, and the delivery folks accommodated my schedule with no problems. They were in and out within about 1/3 hr (or less). I'd do this again.

I bought from US-Mattress a month ago and the mattress is real good for my daughter. It was delivered on time and my experience is good.

We are very with this product. It is all we expected. Every aspect, from ordering, updates on the manufacturing to delivery and setup. Highly recommend this company.

Lowest prices around. They not only price-matched the mattress, but also gave me the additional promotional offering with a free gift. Customer service on chat and e-mail were excellent. The phone customer service person I spoke with at first wasn't interested in offering the promotion and the price match. However, I use someone else and couldn't have been happier. Thanks!