US-Mattress Reviews

The mattress is not what ad says. It is hard and lumpy in the middle. Not happy with the mattress. This item is not worth the price I paid for it. It hurts my back.

I found US-Mattress online and they had some good reviews. I got a queen-sized mattress to replace our old one. It's an upgraded Serta model, and was very reasonably priced including the shipping and everything, so I liked that. They even took the old mattress away. When I placed the order, they called informing me that the order was processed and answered questions I have. They told me the lead time, and everything worked like they said it would. The purchase process was very painless and excellent. I thought I was going into mattress stores and asking questions. There were all these very complicated sales and ways to buy them but when I called US-Mattress, it was very easy.

Great customer service in price matching mattress and assistance in tracking order.

I found U.S. Mattress when shopping on Brad's Deals. I purchased pillows at a really ON SALE price and shopped for Split King Size sheets while on the site. I purchased one set of sheets not knowing the quality and have since purchased another set of sheets.

I was charged 40.00 plus shipping and handling for two pillows. Then when I got the pillows there was a receipt for 17.00 from another address. Apparently you charge a lot of money over your cost... over 100% profit. That's a little much I think. Also the pillows were suppose to not compress down and they already are and are only about a month old. I feel sort of ripped off and sure won't buy from you again.

A couple of items of contention: we were told we would get our mattress about a week sooner than we actually got it, and I had to call to find out where in the process we were. The 'in-transit' schedule was not very understandable. When I called, they said they were scheduled to deliver on a certain date, but no one had bothered to clue us in on the arrangement. Had I not called, I may not have been available when the mattress was delivered. I really think better attention should be paid to these 'minor' details. We are enjoying our mattress and the fellows who delivered it were most helpful in putting the covers on the box springs and mattress. I, however, thought they would have at least carried off the packing debris, instead of stuffing our recycle bin to the hilt.

They had the lowest price that I could find online for the mattress I was wanting. However, the boxspring cost more than some other places, but you had to also buy the mattress from those sites to get the boxspring at the cheaper price, so the combined total of mattress+boxspring still ended up being cheaper at US-Mattress. The mattress arrived quickly in perfect condition and was taken to and set up in the room of my choice by the delivery company. Great experience overall.

No sunrises, delivered product as advertised, no problems. Took a little while to get to me but as others have mentioned, the mattresses are more or less built to order and may not necessarily be in stock. Would purchase again.

I needed sheets to fit the heavy Stearns & Foster mattress that we can't lift. The fellow recommended the sheets and I took his word for which ones to buy. They fit fine and are soft. No doubt I'll buy more now that they fit the heavy mattress.

Perfect mattress. Lost points because box springs was damaged before delivery, no resolution in four months. If financing, watch for bill. Came in a name I did not recognize, thus ignored. Brand Source.

I have always ordered from Sleepy's or 1-800 Mattress so this was new company for me to try. I ordered the bed online assuming I would be contacted when the bed was in. After 3 weeks of receiving one strange email saying my bed was being custom made and I would be notified when it was ready, I contacted the company and they said the bed was in the warehouse and when did I want it. Once delivered I realized I ordered a standard box frame and it was too bad. I told the delivery men to stop but they didn't listen and said I needed to contact the store which I did. Unfortunately, the bed at that point had been delivered to my home and for health reasons I would need to pay $150 return fee and then still purchase the smaller box spring.

Product is great.

On our initial delivery of our bed the guys could barely get our king Tempur-Pedic bed in the door and then could not even lift it upstairs to our bedroom. We had to call in family from out of town to come help us. Then when we did our comfort exchange they still charged us a restocking fee after we had to do the delivery people's job the first time. The comfort exchange never was received through the system and ended up taking over two weeks to get the exchange and we were not compensated at all for all the hassle and confusion or at least refund our comfort exchange fee of $199. Will never use Mattress warehouse again. Have had two not so great experiences. So we're done!

That's what I was looking, excellent mattress and very good services from buying until delivered.

The mattress was everything I thought it would be. It was at a great price and more importantly, the mattress was of high quality so you definitely get more than what you paid for. I love the excellent details on level of firmness ratings/description. It helped me select the perfect mattress online.

This is the 1st time purchasing a mattress online and we have been very satisfied so far. I would recommend it to friends.

I had a couple of orders by the end of last year. It was very nice experience with the order and the customer service. For example, the bed frame was shipped wrong size, where the customer service took care of it elegantly.

Great firmness for my body. Sleeping much better with the new bed!

Would recommend. It's the most mattress-y mattress I have ever slept on.

I used your Live Chat option to find and purchase a mattress from US-Mattress and I am extremely pleased with the help I received! I would definitely use you again at this point.

The price of the mattress and frame that I bought from US-Mattress was good. My experience has been awesome, the product was good and I slept very well with it.

The sales representative Paul was excellent. No pressure, gimmicks and bait and switch. Honest approach. Showed me two options and I chose the options although he had the choice to upsell me the pricier mattress. He deserves a Gold Star for salesmanship.

I did a LIVE chat with Tracey and she was amazing. I told her what I was looking for + my budget + she made it happen. She's been a pleasure to work with. She was kind, sweet, and very thorough and knowledgeable. The process was a hard one but she made it so easy. Great customer service. I can't wait to sleep on my mattress when I live to Atlanta!

Good site and good prices.

I went online and got a mattress, a box spring and the frame from US-Mattress. The products exceeded my expectations and it was a good price for the product. The delivery people cleaned up the packing. It was quick and I was able to arrange the delivery in a time frame that fit my schedule. Overall, it was an excellent experience.

Great place to shop mattresses! Quality products with great prices and free delivery.

I like the mattress. It is good for me.

I have been made whole by this company that thanks to Consumer Affairs did what it should have done before I wrote consumer affairs: simply communicate and reach out to satisfy good customers. It has been a waste of time to complain and now to set the company record straight. Yes, the did contact me and made a token gesture to compensate me for my loss and discomfort. I accepted this gesture and will likely do business with them again because the persons who I spoke to were always kind.

My son got a mattress from them around six months earlier and he was so pleased so I decided to get the Beautyrest Mattress and the adjustable frame. The body of the bed goes up and down at the head and the foot, and its price was good. The people at US-Mattress were wonderful. They let me know ahead of time, every step of the way, where we were in the process. They called me ahead of time when they were going to deliver, they arrived on time and set the bed up. The man went online and got the code to set up the battery and it was ready to go. So we didn't have to do anything. I love the mattress. It really is so comfortable so I'm very satisfied. I'm a happy customer and I already have told other people about them. I'm also wanting to save up some money so we can get a king size for the other room. Everything was great with US-Mattress.

Well known manufacturer, within budget, key "must haves" i.e. firm, gel, solid edges, great price compared to other sources, clear website, excellent supporting materials... video and different examples of height/weight mattress users. Will wait for delivery and examine goods before committing to recommend to others; however, so far it seems like an excellent source and possible new future purchases.

Sealy Posturepedic. Great mattress for a great price, can't wait to use!

I once bought from US-Mattress before and because of the ease of buying on the web, I decided to buy from them again. This time, I bought a Sealy Pillow Top mattress and everything's been perfect.

After 5 1/2 weeks the pre-scheduled mattress delivery time and date was here. Received phone call saying the delivery people were outside my house. WWWRRRONG!! Hence the nightmare began. Unfortunately, the delivery company MDX is apparently a "Third World Delivery" company. They informed me they didn't know where the mattress was. I contacted US-Mattress and they began a search. After several hours back and forth with Customer Service, they said they would get back to me. They did not! The next day I called and spoke to a different rep because the one I spoke to the previous day called off sick. I finally was refunded my total cost. Rating: Delivery Co F- / US-Mattress Customer Service C-. Customer Service had no intention of making the customer happy nor selling me another mattress. Good grief!

I tried US-Mattress.com and the mattress I selected was not a good fit for me. However, they were able to make things right with my purchase. Customer service was reliable in the end.

They are awful. Their customer service is terrible (will keep you on hold for like a hour each time you call and even then, do not fix the issue). Over a month period of time since making the mistake of ordering from this company... I lost 3 days of work (waiting for deliveries which either did not come at all or were the wrong items). Never got my mattress or box springs. Hours on the phone. WORTHLESS workers. AWFUL experience... Would sleep on cold hard ground before I would ever give them my business again. Ordered from AMAZON... Had my stuff in 4 days, perfect order, perfect delivery... Only $100 more.

This was my first time purchasing from US-Mattress. On Mar 8, I ordered a mattress from US-Mattress with 2-3 week delivery time. One day, I received a call from Pilot Freight to schedule my delivery. The shipment was scheduled to be delivered on Mar 22 between 3-7pm. We purposely made a day off to wait for the shipment. I also called on Mar 21 to reconfirm that the shipment will be arrived on time and the staff said that everything was fine. Until 5pm on Mar 22, there was still no one called. Then I have to call Pilot Freight and checked for the updates. Then, they told me that they couldn't find the shipment and ask me to call US-Mattress.

We bought a mattress with an adjustable frame from US-Mattress. Their sales reps were very helpful in walking me through the whole process. Also, their delivery guys set up the bed and got rid of our old mattress and box spring for us. Overall, we were very happy customers and we've been recommending them to quite a few people who have been in the market for mattresses. It was a very enjoyable shopping experience. They have very good prices and their delivery was fast.

When I called US-Mattress when I bought a mattress from them, their sales rep went over the details of how their mattresses were different from the brand I had tried. It helped me pick out the right mattress. Also, it was delivered hastily and on-time. I've been enjoying the mattress ever since - it's comfortable. The company was very professional and took care of the problem of needing a new mattress very quickly. They have speedy delivery, great customer service, and a great mattress.

On Feb 20 I ordered a mattress from US-Mattress with 1-2 week delivery time. I didn't have any concerns until I received an email that stated the mattress was delivered on March 2 but I had not received the mattress. On March 8, I called US-Mattress and they wanted me to call the distributor to investigate the problem. The distributor was closed so US-Mattress offered to call corporate and find out the status of the mattress. March 10 I called US-Mattress and they said the distributor's computer system was down and that the mattress issue would get resolved that day and they would call me later that day. No call but did receive email that the distributor would call me on March 11. Called US-Mattress in the afternoon of March 11 and they said my delivery date was scheduled for March 29. I cancelled the order. There was no sense of urgency or concern from customer service.

We’ve had a great experience with US-Mattress. They went above and beyond. They checked the price against the Amazon mattress and then gave us the lower price, so they took the initiative. And we love the mattress.

This was my second purchase from US-Mattress and I was very pleased. The order process was simple, the items arrived in a reasonable amount of time, and the delivery folks were great. I feel I got my biggest bang for my bucks with US-Mattress.

I have kyphosis of the back and US-Mattress had a mattress that I could lower and raise. When I talked to the salesperson about it, he was so informed and nice. US-Mattress delivered it and set it up for me and I really appreciated that. They had a good deal where I could get financing for a year and a half so I only have one more payment left and $50, and I have it all paid off. It was very easy to pay off the way they did it. I could call in and pay for it over the phone from my bank account and they had worked out really well. It was very secure. I feel US-Mattress is trustworthy and I would buy from them again. I would recommend them.

The customer service and purchase experience was excellent but we have not been happy with the quality (or lack thereof) of the mattress we purchased. After just one year, and quarterly rotation of the mattress, our mattress has developed deep valleys and ridges in between my husband and myself that a previous mattress took over 10 years to develop slightly. We have been very disappointed with the lack of coil quality of our purchase and will not ever buy from US-Mattress again because of it. Our next purchase will be from Costco because of their return policy on unsatisfactory purchases.

Both people who waited on me were knowledgeable about their products, this was very helpful to make the correct decision for purchase. You have great people in Durham.

I have had a comfortable experience using the US-Mattress product. It was referred to me by a friend and I will also suggest my friend to buy a mattress from them.

I got a Mattress, but was so far what I expected. Bad quality.

We ordered a Beautyrest mattress as was described by U.S. Mattress.com online. I did not have a problem with the order and was satisfied with the delivery, set up and removal of the old mattress. No problems with the mattress!

I'm extremely satisfied with my purchase. My order came very fast and the quality of the mattress and box springs are excellent! I highly recommend this company to anyone.

We bought mattresses from US Mattress through the website two or three times and the last time was a few years ago. The price was good and they have a big selection. I had to exchange one because I found the mattress was too hot, but they did respond to me promptly. I've been looking at quite a few online shops and US Mattress still seems to have a good selection out there.

US-Mattress took care of a delivery issue for me that was not related to US-Mattress, but the local delivery company that was providing delivery and setup of the mattress. The original mattress was damaged and US-Mattress took care of promptly re-ordering the damaged piece and expediting the production and shipping. I spoke with Rebecca in customer service and Ryan ** on the online chat customer service and both were very helpful in getting the problem solved and working with the delivery company to make sure everything was on track for speedy delivery of all the pieces I orders. I would highly recommend US-Mattress as I save $1,200 on my order!!

I bought box spring from US-Mattress and it got good quality. I had purchased with them before. It took a bit longer this time for delivery, but when the people showed up, they did a really good job.

So far, the quality of the US mattress has been very good. However, there was one mattress that I ordered and wanted before the 31st and it came a week after. That was my only disappointment but it's okay.

They don’t make US-Mattress for a heavier person. My wife says it's good but I'm not happy and satisfied with it. I bought it online, they shipped it free, and it got delivered on time but the new mattress with that quilt pad on the top is not square, goes downhill on the edges, and doesn’t seem firm enough after the first of the year. I like the old type where they didn’t have that square pad on it and didn’t make me feel like I'm rolling downhill on a ski slope because the pad seems to push it that way going towards the edge. As a matter of fact, I'm thinking about going out and getting another one or I got to lose weight.

I recently placed an order and due to a problem with the shipping, I dealt with Ryan **. He was awesome and was able to get my mattress delivered on the day it was supposed to be done. Without Ryan, my experience would have been very negative. He was able to hear my concerns and deliver what was promised even though it was not his fault. We will be ordering from here again because of Ryan **.

I was very wary about ordering a mattress online without actually testing it out first. I searched many sites and read probably over a hundred reviews. For the price, the euro top sparkle sky mattress seemed the best and it hasn't disappointed. It was pretty firm when it arrived but after a few weeks, it has loosened up. It's the perfect combination of firm and softness. I have a 1.5 inch memory foam topper on it for even more comfort but it doesn't need it. Delivery was smooth and they removed my old mattress for free. Very happy with my purchase and would use them again in the future.

The bed I ordered was exactly what I wanted. Very comfortable. The ordering process was very easy. It was delivered as scheduled. The price for the bed and hardware and delivery and setup was very competitively priced. I am a very satisfied customer. I'd definitely recommend this to anyone want a good bed hassle free. Thank you US-mattress.com.

Purchase of regular size BeautyRest mattress. I was completely happy with my purchase. They kept me well informed about 3 times with progress manufacturing the mattress, and the delivery folks accommodated my schedule with no problems. They were in and out within about 1/3 hr (or less). I'd do this again.

I bought from US-Mattress a month ago and the mattress is real good for my daughter. It was delivered on time and my experience is good.

We are very with this product. It is all we expected. Every aspect, from ordering, updates on the manufacturing to delivery and setup. Highly recommend this company.

Lowest prices around. They not only price-matched the mattress, but also gave me the additional promotional offering with a free gift. Customer service on chat and e-mail were excellent. The phone customer service person I spoke with at first wasn't interested in offering the promotion and the price match. However, I use someone else and couldn't have been happier. Thanks!

I will start off by saying I'm not quite sure whose fault this was. I'll start off with the good... We purchased the Simmons Beautyrest World Class Tillingham II Plush Pillow top. The online rep I spoke to was great and very helpful. I was deciding between this and the Phillipsburg II Plush Pillow Top, my wife and I wanted something soft. We got the mattress (see more on this in the "bad section"). It is the softest mattress I have ever slept on and it feels AMAZING I don't even want to get out of bed.

I placed an order for a queen-sized Tempur-Pedic mattress in December 2015. Despite the website stating that delivery would take 2-3 weeks, the mattress did not arrive till a month later. However, the wrong sized mattress was delivered. My mattress was reordered. I contacted them to expedite the order as the delay in the previous order has caused much inconveniences to my family having just arrived in USA. However, customer service did little. They just replied that it was a custom order and I had to wait for the delivery. The reorder of the mattress took a month to be delivered, and it was still the wrong sized mattress. This has caused much frustration to my family. It has been two months and the order was still wrong.

I made the order, and the bed matched the description. Pleased with the experience. They did an amazing job on the delivery and removal of the old bed. Thank you. Great mattress and good price.

I was billed and paid for the mattress and was promised delivery in 2 - 3 weeks. Instead the mattress sat at NSD (non stop delivery) for a week and I had to complain to have it delivered so it took over 4 weeks for the 2 - 3 week delivery. I paid $49 extra for set up and removal and delivery guys refused to remove the old mattress. They only agreed to remove the old mattress after I refused delivery of the new mattress. All in all - a lousy experience that won't be repeated and I won't recommend it to anyone else.

My mattress is only two weeks old. It already has low spots (crevices, holes?). Although the ordering process was great, the product was not.

I am very disappointed with the company. I had several problems at the delivery process with the third company US Mattress uses in Miami. They were very impolite! And when I called the US Mattress which is responsible for the sale they sent the problem to the ship company! Don't know how to do to solve the problem I have but what is clear for me: NEVER MORE AGAIN!

I purchased an adjustable bed frame from your website. I worked with Phil - who was very helpful, discussing options, sending me examples of each that would fit my needs and helped with the finance application. He was a wonderful help - and I really appreciated his assistance. Good job Phil!!!

US-Mattress is wonderful and looks so beautiful. All the guests said they love it and we got great compliments from them. I'm so excited and we're looking forward for us to do the other dorms because our client is starting another one. Everything was done timely. Anita was calling us to let us know when the delivery would be done. So we were able to complete the project and there wasn't any delay. We look forward to do more business with US-Mattress.

I was getting a mattress from a vendor who used a delivery company that didn’t hold up their end in regards to when they would deliver. They gave me a time frame that was in the middle of the week in the middle of the day when I was at work, and it wasn’t always easy to get home in time. Even when I did that, the assistants never came when they said they were going to come so I decided to cancel the order with the retailer.

I like the mattress that I purchased from US Mattress. I got it because of the size. Their sales representative was good but it took a long time with their delivery.

My husband found US-Mattress online and said the reviews sounded good. We purchased a mattress and box spring for our daughter. They let me know when it was coming and the delivery guys were fine. Our daughter seems happy with the product.

When I was searching on the internet, US-Mattress seemed pretty good and like I was getting some leverage from it. So I went to their store online, put my item in a cart and went from there. The customer service lady sent me something and asked me if everything is going good. She told me to make sure I inspect the item and if I had any questions or any problems to contact them. When the delivery came up, they called me, set up a convenient time and everything went good. I was real pleased and would recommend them.

I have to say I have no problems with customer service from this company. If anything they tried to deliver me more mattresses than I actually purchased. So I CAN understand how it's possible that they certainly do NOT have a good record keeping system. My experience just so happened to land on the good side. HOWEVER, their mattresses are complete junk and in my experience there is no possible way to have the mattress covered by any warranty. I was fully aware that I was purchasing a mattress that couldn't be returned for a refund and that I could only exchange it for something of equal or greater value plus a $99 fee. I had no qualms about that because I went to a local furniture store (Jordan's furniture in Massachusetts) to find the mattress and try it BEFORE I bought it. Since the local furniture store wanted my business, they were more than happy to help me cross reference the mattress and try to match the price.

I placed an order on 12/3/2015. It was shipped out on 12/12/2015 and arrived at my local shipping company on 12/14/2015. Today is 1/4/2016 and I still have not received it yet! The shipping company they choose is terrible.

We purchased 2 Twin XL Mattress over the phone and were told they are the same mattress as Sleepy's sells, except that ours are $500 less. It turns out they sold us a lower grade mattress which is not the same or even close to Sleepy's mattress. They lie over and over. Don't buy from them ever.

I ordered a mattress set online. I was supposed to get it in about 10 days. One month and 25 calls later I was still waiting. We had moved into a new house and had no mattress set. We had to sleep on air mattress and couch for a month waiting! I was told it was in warehouse. It was ordered. It was on its way. Finally, when we got it 11 months later, the sides which my husband and I slept on looked to be sinking in.

June 22, 2015 Bought a king mattress & box-spring after 2 weeks, I saw one small area appearing to sink. We rotated the mattress, flipped the mattress and again within 2 weeks the same would happen. I called to take advantage of their $99 Comfort Exchange. I read all their terms before purchasing. However, when I wanted to exchange I was informed there was a $99 Comfort Exchange fee per piece, 'their policy'. But not written anywhere. So if you purchase a king set you'll be charged 3 Exchange fees. It was explained to me a box-spring was 2 pieces. This is from an email they sent me... (The Sales Support Team charged only one comfort exchange fee of $99.00, instead of the fee per piece as is our policy.) They called and wanted me to give them my credit card number to the additional comfort exchange fees. I refused to give it to them.

After 3 weeks waiting for my new mattress from US Mattress they sent me an e-mail telling me they've lost my mattress "in transit." When I called Before-Delivery Customer Care they told me a different story. They oversold the mattress and didn't have the same mattress to send me. I need to wait for 3 more weeks and I had accept another model they have in stock. They were disrespectful with my needs and my money! I paid for one mattress and I am getting something else. Also, I will have people visiting from out of town and I do not have a mattress for them. They didn't accept to expedite the order and shipment, and they didn't offer any kind of compensation.

I ordered a mattress and box spring on 7/3/2015, and the expected delivery time was 1-2 weeks. I finally got a call on 7/27 to schedule delivery of my order on 7/29 (almost 4 weeks after the order date). On 7/29, I got another call to schedule my delivery for 7/31, which was confusing because I thought I had already scheduled the delivery for 7/29. Turns out that the delivery company was planning to deliver the mattress on 7/29 and the box spring on 7/31. This seemed silly and inconvenient to me, so the delivery company agreed to deliver both the mattress and box spring on 7/31.

Ordered a Serta Vantage Queen Plush set. Wait time is 4 weeks, not 1 week or next day. When it got here it was damaged in shipping and also came in as a firm not a plush model. Ordered again... waited 4 weeks... mattress damaged during shipping AGAIN! They gave me a refund. If you have to wait 4 weeks for a mattress and don't mind if it comes in damaged or not what you ordered and you can wait again 4 weeks, then order from them. Otherwise you can go local to any Sears or Bedding Experts and get the mattress in 1 week or less.

We bought a Simmons Beautyrest king mattress in 2010 for a little over $1,000. After 2 weeks, I saw one small area appearing to sink in ever so slightly. I was not sure because it was rather subtle, and read on the internet the importance of rotating it, so we have been rotating it every 2-3 months. After 3 years, it lost much of the support, and now it has none left. The mattress appears unevenly sunken in. We have a friend in Virginia who we found out purchased from US Mattress also, and has the same story after 5 years. These mattresses are defective - even my mom's 10 year mattress which was never rotated has more support now. Shame on you for robbing hard working individuals. US Mattress.

I ordered this mattress on 2/18/15 and after waiting for about 2 weeks it was delivered today. I ordered it with in-home setup and removal service (so called white gloves) and that's why it took 2 weeks! The delivery people refused to remove the old bed frame! They said we only deliver the mattress! Really?! I purchased a complete set (queen size mattress, box spring and frame). My old bed and mattress are full size... how am I supposed to have a queen size bed in my room while they don't remove the old one?! Let me make it clear that I had already disassembled the old bed myself and what they had to do was to remove the parts! Simple! After a 5-10 minutes argument with delivery people they eventually reluctantly moved the old bed's part out however they damaged my wall in 2 points but it's not finished yet!

This product was purchased on 01/09/2015 for $699.00. They advertise the following: "TIMING & DELIVERY: From time of order, receive your mattress in about 1 to 2 weeks anywhere in the continental 48 states and Canada that is road accessible (Canada Details). Remote locations may take an additional 1-2 weeks." Product not received to date. Website chats and emails sent to customer service in following up on the order. I did agree, however to extend my waiting time to receive the order to arrive within the next 2 weeks and no later. The due date came and went.

We wanted a specific mattress that has received a good review from Consumer Report. The only place we could get this specific Serta iSeries was online from US Mattress. They had a good price, free shipping and box springs included. The bad reviews for this company, along with their delivery company was very concerning, but we proceeded anyway. The mattress arrived in three weeks. It was the mattress we ordered, and really wanted.

I ordered a mattress and was satisfied with the price, but after experiencing 'buyer's regret,' I decided to cancel my order based on US Mattresses return policy that states, "Any orders that can be stopped with the vendor will have no cancellation fee. Otherwise, return shipping charges will be incurred. Orders being shipped Express/Express Delivery must be canceled before shipment." As my mattress had not been shipped yet, I called to cancel my order whereupon I was told that the 'vendor does not allow cancellations.' Thus, no cancellation was granted.

Serta Perfect Sleeper Smart Surface Tidmore Firm Queen is too soft and lack of support. It makes me back and neck pain. Actually it is the 2nd mattress (I exchanged once already). I’m very disappointed that it is not firm as it claims. It was described as very firm, feel like carpeted floor. Indeed it is not. I end up buying a new mattress from another store, as I don’t believe there is a real firm mattress in US Mattress and it is limited to exchange once only with extra $99. So regret buying from US Mattress without trying the mattress in person. If you are looking for a firm mattress, DON'T buy this. You will regret!!!

First of all, it's generally not a good idea to buy something you will be sleeping on without first being able to test it out. This was no exception. I took a chance because the mattress I was buying had GLOWING reviews and because I thought it was a real "sale price" and I was trying to save money while still getting a good deal. Well, the "sale" price seems to be never ending and let's just say the mattress doesn't live up to the hype. The mattress with boxspring I ordered is the Simmons Beautysleep Huntcliff Plush Eurotop. It honestly seems a bit on the cheap side, it doesn't feel plush or springy at all, has kind of a flat dead feel, and leaves me longing for my old worn out mattress! So much for the glowing reviews. The worst thing about the mattress is the chemical odor, but that's my fault for not holding out for an organic mattress.

Please be very careful when buying from US mattress.. If you have an issue with a product, they have very little to no support to resolve the issue.. We are having issues with our mattress less than 2 years old and they have been less than helpful.. We will never buy anything from them again..

Don't use US Mattress unless you have no choice. My 1st order which was placed in the beginning of August 2014 they lost. I placed 2nd order on 09/08/14 so finally after 6 weeks from my first order I got my springs boxes. I have no idea why they call it spring boxes b/c in my spring boxes you can not find even one spring, just wooden frame and canvas cover on it. I spent $400 for it. Don't buy in US Mattress, I will not anymore. Artur

I was sold a mattress by being told it was on sale. The mattress I bought has been on "sale" now for three months. Because of this deceptive practice, I felt pressured into buying a mattress I wasn't sure about but bought before the "sale" ended. I think that this website could be valuable to consumers if it wasn't for this type of shady practice. I will never use this site again and I will make a point of posting as much negative information about this site on the web as I can.

We purchased a King Simmon Recharge Kenosha Firm mattress from US-mattress. After five days trying, we found it is too soft for us. We called customer service for return and found the only choice is exchange. In case we got wrong mattress again, my husband and I went to local mattress store to try different mattresses. At the end, we found Tempur-pedic is a right one. We called customer service second day for exchange. The representative was very rude, his tone was unfriendly and intimidating. He quoted the price of new mattress is the same as local store. He said since we doing exchange so there is no incentive.

The prices are reasonable. From the clearance center prices are great. Good enough to wait a couple weeks for the new mattress. The delivery process is terribly frustrating. The website promises a week to 2 weeks for delivery. They fail to mention that is after they get it pulled and on a truck which apparently takes another couple of weeks. Then it's on to a local delivery company. They are now telling me the ETA for delivery is almost a month from when the order was placed and paid. In the meantime, I'm still stuck with the old bed since the new set has a different size mattress. Told I have to wait a month, I probably would have bought elsewhere.

If there were negative stars, I would give them. I bought this mattress after speaking to one of their salespeople on the phone rather than just ordering online. I wanted more information about the specific Simmons Beauty Rest mattress I was ordering. Sales person convinced me to purchase the Corita as it had 1,000 coils. What she did not tell me is that this mattress had previously made a round trip from Brighton, MI to Naples, Florida and back. I had also ordered a queen bed during the same phone call and got an email a week later that it was out of stock and the company would refund my furniture purchase.

On April 2, 2013, I placed an order for a mattress from US-Mattress.com and received it on April 11, 2013. I ordered the Simmons BeautySleep North Hanover Firm Queen size mattress. The main concerns were firmness and height. I was assured that the mattress was 6.5" high and the firmness had a comfort rating of 4. On their website, their "comfort scale" states that a rating of 2 to 4 is "Hard, Like Sleeping on a Carpeted Floor".

In late February 2013 and over 6 months since we placed and received an online order, we started to get persistent phone calls and many emails from someone at US-Mattress.com. They said our charge account was never charged. The phone calls were so bad that I refused at first even to use this method of communication, but instead suggested using emails, which we did. At first, we were told that the online order was not paid for and they insisted the account be paid for in full.

Read the fine print first before ordering from this company. In bold print, they a claim 100 satisfaction policy. There is a $99 exchange fee per item so if you are exchanging the box spring and mattress, there is a $198 fee. If you select an item of lesser cost, they will not refund the difference. And there is no refund. Period. I would order from Costco. They have the absolutely best return policy available. I won't shop at US Mattress again.

I and my husband have extreme back and hip medical problems. At the time we were looking for a mattress, we specifically settled on U.S. Mattress Company since they stressed the fact that we could exchange it anytime during a one year period if not satisfactory. That was their selling point that was stressed; based on that we purchased and had to return it for another type. Unfortunately, the second was too soft and incorrect for us, so we tried to exchange again all within the one year period as they stated at time of purchase. They flatly refused to make the exchange but instead wanted us to purchase yet another at a discounted price (minimal). We spent almost two thousand dollars for this mattress that is not useable for us at all. We are seniors and have limited money as we are on Social Security only and cannot afford to buy another somewhere else; hence we are sleeping on the floor and chairs and suffering for it extensively.

I bought a Sealy Firm Set, twin mattress + box spring + frame. It was quite expensive for a twin set, about $500.00. A few months later, the mattress developed impressions with very deep sunken areas. I submitted the warranty claim which is a big hassle! Finally, months later, they delivered a replacement of the same mattress set which I think I had to pay again for delivery fee while picking up defective mattress at same time to be shipped back to Sealy in Ca. This is ridiculous. Anyway, the same thing happened again with replacement. It is a pure crap. This time customer service is giving me very hard time honoring warranty. They have a bad customer service. Rude salesmen and representatives. Don’t waste your money or time. Buy your mattress in a reputable store and ask them in detail regarding the warranty policy which is very important. Do not use dial a mattress either!

Save yourself a lot of hassle and expense, don't order from this company. They have the worst customer service I have ever experienced. I ordered a mattress that was supposed to be in stock and available for next day delivery. After they charged my credit card, I received no order confirmation and I was unable to access their online order tracking system. Their phone number wasn't even active. Three weeks after ordering, I received an email saying they shipped my mattress to the wrong state. They claimed I entered the wrong zip code. Apparently, they made no attempt to verify that the zip code and address matched before shipped and I was unable to tell I mistyped my zip code because I got no order confirmation. They charged me $349 for an order cancellation and a return fee for a mattress I never received. The company has either failed to deliver goods per the contract of sale or this an attempt at fraud!

We purchased a King Sealy Posturepedic 60th Anniversary Edition for $1169.00 on Dec 28, 2010. After using this mattress for only a few nights, we realized that it, too, has serious problems with body cavities. After a phone call to their sales department, we were told that this is a normal condition and not to worry. This is not normal! We are in our late 60s and this is the first time in all our lives we have had these problems with a mattress, such as back pains after sleeping on this mattress. After much discussion with the sales person, I was told that the only remedy was a less-padded model and that the price would be approximately $400 less. Since they have a 100-night warranty, I thought fine ship it to us, however she said they would not reimburse us the difference in cost. Now all we want is all our money back so that we can go to a local store and buy a mattress that does not have body cavities.

I ordered, by mistake, a wrong size of mattress (Simmons Murray River Drop Top). The company offers free delivery and removal of the old mattress, and I chose that option. Once the mattress was delivered, it was obvious that it doesn't fit the bed frame. I have accepted it, thinking it can be replaced for a correct size. My old mattress was picked up and loaded on the truck. After calling the US-Mattress and being placed on hold numerous times of often 15 minutes long, I was told that the mattress cannot be returned nor exchanged for a different size. I offered to pay all the shipping and re-stocking fees, but was told that there is nothing to be done. However, they would replace it with a mattress of a same size, but different comfort level.