US-Mattress Reviews

I wish I had NOT dealt with US-Mattress to begin with! The Sales guy at the Plymouth store was nice and helpful (although was a mouthful but won't use that against him.. It's his job). Right there, on first visit we placed two orders one for FULL and another for KING (about $2000+). Expecting our beds and bed-boxes to come in a few weeks. Week later still waiting for one of bed-boxes and no one can apparently help. The sales guy that we dealt with who was eager to get the order, mentioned he does not have access to find the status of the orders and is not "allowed" to provide customers help with their existing orders!!! Really!!! That was the first RED FLAG.

So far, my mattress purchase is going well. I did want to take you up on your offer to price match. Home Depot offers the same mattress, but for $249 or $20 less. Can you please price match?

I found it difficult to navigate to PayPal. I just couldn't get there. I changed settings to make sure popups were allowed. Still, I could not access the PayPal page through your website. I don't think it was Operator Error! So it was frustrating.

I received contradicting information from sales and customer service. Mattress damaged by delivery company. Unable to wait another 3+ weeks, still no refund $1658. No phone call, email only. Frustrating.

My friend Ruth ** showed me what she got for her price. I looked for the healthy sleep protector at MF and not only did I spend so much more I got nothing. I will be glad to recommend your company to anyone looking for bedding and beds.

Run! Do not walk away, but RUN from doing business with this fraudulent company as quickly as you can. Purchased a mattress 7/2/2020, checked online middle of the month and was told that the mattress was in process of production and that I would receive an email in 2 days indicating the delivery date. A week later, a half dozen calls later, and they have no idea if a mattress was ever produced. Customer service is completely inept. Company is completely inept. Do not, do not, do not waste your time and money on these charlatans. Complete frauds!

Ordered a high end mattress and box with promised delivery of 3-5 days. A month later and three separate delivery dates yielded no mattress. It was lost twice, miscommunication between delivery service and US-Mattress is rampant, each blame the other and excuses galore. I canceled and went elsewhere and received it in 2 days.

Everything was great. Your web site is full of info and the gentleman I chatted with, Kyle, went out of his way to help me and answer my questions. Even the ordering process was easy. Kyle was one of the nicest people I have ever chatted with when it comes to shopping on line.

Just ordered a new mattress online. Have ordered from this company before and have been satisfied with the product. I require a very firm mattress and love that this is not only a mattress than is turned but also flipped. Therefore four positions for mattress. Hate pillow tops so this is great.

It was greatly appreciated the feed back on the video! It really helped make the choice easy! I wish I could of tried it out. But, again the video made it really easy to make a choice. Have had this brand of mattress for ten years! Excited to get a new one and try it out!

So far it's fine. Check back once I get the bed or if I need to return it. I returned another bed to another company and it was a nightmare. I am hoping this company does a better job than the last one.

Kyle was quick, kind, clear and firm in his answering our questions and stayed by to assist with our ordering. We were not sure if we needed to purchase a frame with our bed choice and he assured us that we do not. Also, he was sure to let us know that we did need to purchase the box springs with the mattress we chose.

I went to four other furniture websites before coming to US-Mattress.com. Kyle was a great help in choosing my new mattress. I almost made a wrong choice. Many thanks to Kyle for his help. I will recommend to other friends and relatives.

US-Mattress' objective reviews of products helped me make an informed decision after sampling some mattresses in person at local distributors. Additionally, all model numbers are easily identified and I know exactly what I am purchasing. Thank you for the transparency in this often clouded market.

I was very interested in this particular mattress because I slept on it for a couple of nights and felt like it was helpful for some back issues. I had quite a bit of trouble ordering online but had great help from Jerad, the "chat man"...He offered to do the ordering for me, but felt like I should be able to handle it myself. I did finally get it after going out of the website and starting all over. I don't know if it was just me or others have problems, but it was frustrating. Jerad answered all my questions or I probably would have given up. Hopefully the mattress will be worth the difficulties!!

I had a very easy experience ordering my new mattress. I caught a 4th of July sale! Brilliant! I can't wait for free delivery! I'm happy I've finally ordered a new mattress. I keeping my old mattress for another room.

I was so confused and Jared answered all my question. He went above and beyond. I had gone to a local name brand store in my area but the deal was so much better here. And it's made in America that's important to us. Purchase complete.

I placed my order based on the promotion that I would receive $300 in gift cards and $250.00 worth of reward point money at their store. As of date I have not received the gift card. It's been over a month, but after calling three times and waiting on hold for hours at a time because no one answers, ever. As far as the reward points, it's a flat out scam. I was supposed to get $250.00 worth and again I had to call over and over, then they finally gave me less than $80.00 in rewards money on my account and are now arguing with me about the amount so they don't have to give it.

Kyle was very helpful in helping me find a mattress. We had a certain model we wanted and he found the one. When I started the chat I had a name from a certain model that was sold under another name and Kyle was able to find the one I wanted. Look forward to the new mattress.

I purchased a mattress last week and noticed that it is now on sale. I contacted Ryan via online chat. He quickly provided a refund for $200+taxes to enable my original order take advantage of the current sale. Thank you SO much for your help. You were quick, efficient and professional.

Rachel was very knowledgeable and extremely helpful when shopping for our son's mattress. She didn't pressure us into anything, just answered my MANY questions! We will definitely be back to see her when we need a replacement! The store had a great selection, which I was really pleased with.

Stearns and Foster Mattress. The order went smooth, the website allows you to compare and provided options for best deal. This is our first purchase from US-Mattress.com and will purchase from here again! Recommend you at least check it out, you will be satisfied.

Shopping online at the US-Mattress website was very easy. The prices and product description were good. It is a good thing that we have already tried this type of bed before ordering, but it sure helps with the 3-4 month try return policy. Now, we will see how the delivery goes. A king is too big for one person, so we're hoping that there is a little help with getting it to the front door!

Chat with Kyle was super great. I'm 73 and not too swift with computer orders. He was helpful with specific answers to questions. Thanks, Kyle. Looking forward to the same courtesy at delivery! Wish the Covid 19 pandemic would go away.

You have a great comparison tool and I was pleased to see that you carried product that was "Made in USA". I usually will spend a bit more for that product because the quality is better. We will definitely use your site when we go looking for new mattresses soon. Stay safe and healthy!

Everything went okay with US-Mattress. I don’t have any negative complaints. However, it’s such a big company. Sometimes it’s hard to get in touch with somebody. When I call, I get a different person each time. So, it’s hard to track the order that way, but we’ve already got our order in. The delivery went pretty well too. Everything came in the order. Their reps also seemed pretty positive.

I have not received the mattress yet but I was very happy to see the comparison that it has on your website with many other companies mattresses. That was very helpful. Also the fact that you have allowed people to try the mattress out for a hundred and twenty days and if it doesn't feel right they can choose another mattress. I don't know of any other company that offers this.

Good company/ website, lots of mattresses to choose from... I looked at a lot of mattresses on other sites too but kept coming back to this one.. Ordered the Queen Simmons Beautyrest Silver Adda 4 Medium Firm... Am eagerly awaiting its arrival! Very helpful site on using several factors to choose the right mattress for ME!

I had a Chattam & Wells mattress for years and my home here in New York was hit by lightning last August, and the entire building was demolished. So, no furniture. With all of the stuff that’s going on, I just wanted a nice bed to sleep in. I remembered the name of US-Mattress, and we went online and found the company in Michigan, and ordered the mattresses. I ordered them on April 3rd and they were paid for right away, out of the credit card. Today is June 1st, and the man came today, finally with the truck and we got the mattresses.

A different customer service representative contacted me and took care of all issues related to my order promptly. I think I just had bad luck with a particularly bad customer service representative, but US Mattress did address all of my concerns. I will be looking to shop at US Mattress in the future.

Shop for a mattress without going to the store and try it out is very hard, but the representatives in the live chat are very knowledgeable and helped me a lot by answering all my questions and giving good advice. The prices are also great!

Great Price for a Mattress/Box Spring. Easy to use Website. Great experience, Especially in these times it is nice to have a good online experience. Can't wait to sleep on the new mattress. Thanks for the great experience and ease of ordering.

Really great information presented. Appreciate the number of customer reviews and the expert opinions. The completeness of the information provided was also terrific. Pricing was very competitive. The disposal of our old mattress was much appreciated, as was the free delivery.

There was something standing out about the way US-Mattress advertised. The one thing they said was that they would beat prices or match prices. I liked their advertisement. Customer service is great and the purchase process was easy. I just stayed on their website all night. And the shipping didn’t take long. Everything was great. I love my bed.

Expert video on website was very helpful. Hope not to need the return after trial period, but good to know it’s there if necessary. Online purchase process, including finance option, was pretty much effortless. Appreciate the free Express Delivery option too. Excited to get our new mattress and break it in.

Great pricing. Hope the quality matches up to the online pictures. This is a good way to obtain a high quality mattress for a reasonable amount of money. I found this sale on Brad's Deals and I’m happy that I did. Probably saved us about $2k.

I used Raymour and Flanigan for my mattress but they canceled my order because of COVID. My husband and I googled US-Mattress and the company came up. They had the mattress available that I was looking for which was Beautyrest Black and they had promised a fair shipping time. Everything was great. Everyone was professional and helped me out. It took about three weeks to get the bed, top to bottom, but I understood because of the circumstances. And because US-Mattress wasn't able to deliver the bed to the right room and it ripped when we were doing it ourselves, they are gonna send me out a replacement. The process was all good.

My latex mattress I bought from them is wonderful. Shipping was fast and and product arrived in perfect condition. The only problem I had with US Mattress is their comfort scale is off. Buying a mattress online is tough but if you do, make sure it is 100% the one you want.

I liked the video reviews of the mattresses. I would have preferred to see them in person first, but unfortunately at this time it isn't possible. If the mattress doesn't turn out as expected, we will be trying a different mattress.

The website was very informative and helpful. I also asked questions on the chat box and Jared was very helpful. The checkout process was very easy. I was glad to see the 10 year warranty and also the option to return/replace if not satisfied.

We are looking forward to sleeping on our favorite hotel mattress at home. We are glad we could find it online at a good price. Thank you Hilton for giving us the opportunity to sleep in such fine mattresses.

I loved the ease of navigating the site and all the options given for filtering results to find exactly what you're looking for. I happened to stumble across everything while a massive sale was going on so that was wonderful. What made my purchase easier to make was the in depth videos and written descriptions of each of the mattresses and subsequent other products. I can't wait to get my bed and I will be sure to write a review after using it for a while!

I was scared at first to buy a mattress online. But reviews were great! I got really good help from the online customer service even though I was slightly misquoted on my tax price. It was still the best option for me! I hope this great service continues as I wait for my delivery!

Great price and easy to use website. Excited to receive the new mattress the express delivery that was offered. Hope everything goes as advertised and if so, I am stoked! The Beautyrest mattress is so much more expensive through other companies.

I was not given a choice of shipping preferences. I need a quick delivery.. I know you are capable of providing such for a price... SO OFFER IT TO ME! I AM WILLING TO CONSIDER PAYING A REASONABLE PRICE FOR OVERNIGHT DELIVERY. Your Check-Out does not offer any shipping choices.

After checking with several websites for the perfect mattress, I kept coming back to US Mattress.com and purchased the only mattress suited for my needs. Excellent, thorough descriptions. Highly recommend this company for providing mattress details and ease of ordering.

The reviews you allowed on your site were very helpful in making our decision. I am only able to sleep good at hotels but have never been able to find a hotel quality mattress that we deemed worthy. Thank you.

There were lots of options available on the site and the prices were comparable to the direct seller. The gift bundle offered was also a great bonus. Free shipping and removal was another great benefit. I would buy from this site again and recommend to others.

Bought my mattress for my 15 year old son in 2017, called Kathleen in the warranty department and she helped me resolve the issue with the mattress. I highly recommend her, she is efficient, prompt, and very knowledgeable. She is definitely an asset to your company. I have always bought my mattresses through US Mattress, but this has made me a loyal customer.

I ordered a mattress on Thursday, March 19 and my friends who bought it told me that the mattress is in bad quality and it will collapse in a few months. I would like to cancel my order (Saturday) and submitted a request to cancel it. They replied on Monday saying my mattress cannot be canceled since it is in production but the cancellation policy says it can be canceled WITHOUT FEE before shipment. I argued with them and they changed their words and asked for $250 cancellation fee. This is completely a SPAM website and DO NOT buy any mattress on it. Their customer service is worst!!

Tempur-pedic mattress. Because when the mattress was delivered there was no paperwork with it I can not verify if this is in fact the mattress I ordered and paid for or if someone did a bait and switch. VERY DISAPPOINTED VERY UNSATISFIED CUSTOMER!!!!

My wife did not order the box and she reordered from US-Mattress and everything turned out good. She is satisfied. The delivery men are very good. The mattress is hard enough for me and I like it. We've had the mattress for about a month and I don’t have any back pain so far.

Naturals by U S Mattress Level 1. Just what I was looking for. A 7 inch basic firm mattress with organic cotton and no foam. Replaces a similar mattress I have had for over thirty years. Great price for great quality on exactly the mattress I was looking for. Expected to pay 2 to 3 times as much.

I went into this task of searching out a replacement mattress with trepidation because I've been severely disappointed previously... and the longer this goes on, the cost is not only in money and time - but health... as the higher profit foam/lower gauge steel mattresses are an anathema to good posture and back health. Jerad was courteous, patient, understanding, knowledgeable, and above all competent in slowly, methodically... sympathetically walking me back from my despair of possibly never finding another good mattress to replace my (still in good condition, late 1990s Simmons Beautyrest King... but for age-worn 'quilting').

I'm very happy with the on time delivery of our queen size mattress as originally estimated at the time of the mattress order. Also most pleased that the online mattress description exceeded my expectations of accuracy upon use. I'd recommend the US Mattress Company firmness comfort scale rating and side sleeper scale as being surprisingly accurate.

I went online and saw that US-Mattress had a good price on the particular Serta mattress I was looking for at the time. I worked with a lady named Donna who has had 20 years of experience with dealing with mattresses, so she was helpful in answering all the questions that I had about it. The delivery process was a little sticky because they got it to Houston, and then the vendor who was supposed to deliver it to me could not find the right delivery guys. Then, the first time they came out, they did not have the mattress. They just had the adjustable base, so they came out a second time. Nevertheless, they finally got it in. The product has been fine so far.

We bought our Beautyrest mattress online. Their site was very easy to navigate and it was simple to order. The pricing was great and everything went just like they told us it would. We were extremely satisfied. We love the bed.

I ordered my cal king bed on 2/27 with a 1-2 week estimate. I had to call then to schedule a delivery and received 3/13. I then had to call back for a time window and was given 11-2pm. It is now 2:15pm and I have received no phone call from anyone. I called Ryder MXD numerous times and they use a 3rd party delivery company that cannot be reached. So I can’t review the mattress, but the delivery sucks!??.

Their prices are cheaper but I am unhappy with the mattress and I'm gonna have to return it. It's too firm. It's not a representative of what I sampled in the store. So far, the reps haven’t done anything but delay me to try to get it returned. There's like a 30-day period, which ends Friday. They just told me, “Wait 30 days,” and then they sent me some stupid mattress topper in the mail. The whole process is ridiculous. They need to shorten their 30-day period to 7 to 10 days. But I'm gonna call them back Friday and I'm gonna start the return process.

Last month (Feb 2020) we chose to purchase a Beautyrest king-sized mattress from Us-mattress, (our 1st purchase from this company), instead of local companies with whom we've purchased from before. We quickly determined US-Mattress' telephone sales rep was informative, pleasant and trust-worthy. Our subsequent dealings with customer service reps by email and online chat were likewise. The delivery service (XPO) contracted by US-Mattress was just as professional, making sure that we were provided with a certificate of insurance. The delivery was on-time and the personnel were careful in both the delivery of the new mattress and the takeaway of the old mattress. US Mattress' price was competitive with local and national companies. We would use US-Mattress again and would recommend them to our friends and family.

This has been a great overall experience with US-Mattress. I bought 2 mattresses, one King and one Queen size extra firm Beautyrest Black and they are perfect! Absolutely no complaints, firm for back support yet soft enough for comfort. I love these mattresses even more because I got a great price. The customer service I received when I called in to place the order was very professional and helpful advice. The delivery was just great. The delivery men were polite, considerate and prompt. I also received my Visa Promo gift card faster than expected. I will definitely recommend US-Mattress to friends and family because my expectations have been exceeded and that rarely happens. Thank you so much!

Customer service Phone order. My buying experience with US-Mattress was extremely pleasant and easy. My sales representative, Kevin, was exceptionally knowledgeable, courteous and friendly. He fully explained the whole buying and delivery process. Since I needed to request a specific future delivery date time frame, He was greatly accommodating and adjusted my order to meet my needs. Kevin made My buying experience with US-Mattress extremely pleasant and easy. I am very grateful for all his outstanding customer service.

The ordering by my wife went extremely well. Delivery was not as nice as expected. They would give a day and time and then change it the night before. Contacting and making the change took an effort. White glove delivery was what I would call normal. Two men came took the old set and brought the new set and put it on the bed frame. Nothing special. Quick down and simple.

Phone help was great. Delivery was very good but there was some question as to whether they would take my old mattress. After some discussion they took the old mattress. Whole order took longer than I expected from start to finish.

It was easy to navigate your web pages! I hope the rest of the process is just as good. Looking forward to completing the delivery process. I guess I will know in approximately 3 weeks. In the meantime, I will patiently wait. Please contact me if you have any questions.

We are very happy with the mattress and the box springs. The delivery process was not satisfactory. We paid for the white glove delivery but that didn't happen. We asked for a refund and are waiting for the refund. Thanks for a very comfortable mattress!

Some of the plastic parts were broken and would not work with the trundle bed I ordered. I still have two twin mattresses ordered and I have not heard anything from them yet. Please let me know when they will be delivered. Thank you. By the way the wooden slats were replaced and are supposed to be on their way to me now. It took several phone calls and a lot of crap to get the wooden slat system replaced. Thank you for finally replacing them, since the pop up trundle is no good without the slats.

I received an unknown phone call the day I was to get my delivery.. The man kept saying, "You home?" "You home?" I kept asking, "who is this?" He was not understandable and I almost hung up. Then he handed the phone to an English speaking man who confirmed my mattress was about to be delivered.

There are different new types of mattresses now and brand names that my elderly parents are not familiar with. So, I did research and went with something that they would be happy with. The brand that I bought was rated high up or was number one, and US-Mattress delivered them. My parents were happy with the whole process. It worked out very nicely. They also like the mattress a lot. The salesperson I dealt with was so knowledgeable and it was so lovely to speak with him, too. He made the whole thing very nice. He was terrific and helpful, so I appreciated that.

Tillingham Beautyrest 3. Our first mattress arrived damaged (from shipping). Customer service was excellent. They told us not to accept it and we had a new one in a couple of weeks on top. I went back and forth with Ryan. He went above and beyond to make sure our new mattress arrived when it should and wasn’t damaged. He answered every question I had and was very knowledgeable. Because of him I will recommend to everyone as I was hesitant buying online.

We ordered a mattress from them in November of 2019 and are still trying to get the correct one. We ordered the Standale II plush pillow top which has a softness rating of 7 and what they sent us was the Standale II firm with a softness rating of a 3. I have not been able to sleep in my own bed since we got the mattress since the mattress they sent us like sleeping on a rock, it is super firm. It took them 2 months to send us another one which we received yesterday and it is the SAME ONE!

Ordered a full size Sealy premium mattress. Picture showed 8 handles. Description said 8 handles. Sales rep assured me it would have 8 handles. I'm 73 and it's hard to lift a mattress and change sheets etc. On arrival mattress only had 4 handles. I refused acceptance. Spoke to US-Mattress support rep who researched problem and found a full size does not come with 8 handles - only 4. I asked for a discount to accept order and did get one. Just wish website and sales staff had correct pictures and info in the 1st place. Mattress is OK.

Buying a mattress is a confusing and extremely tough thing to do. Every mattress manufacturer renames and issues different item numbers for every retailer that sells their products, so that finding a mattress to compare prices with multiple retailers is impossible. The way I was able to pick a mattress to purchase through the US-Mattress site, was starting from "comfort level" in the filter section as you search. I could not find these mattresses at ANY retail location near me to "test" it out, but I knew that I wanted a softness comfort level of 9 or 10. I do not want to have to buy a mattress topper every couple of years. I received the mattress just a week ago, and turns out, that it is perfect!! The soft comfort level that I was hoping for!!

Kevin was an amazing rep when I called to get help with an order I had placed online. I needed to delay delivery for one month and other reps told me I couldn’t do that and still get the Sale Price being offered, even though the purchase was being made during the sale period. Kevin made it happen without hesitation. He then proceeded to walk me through all my previously selected purchases to make certain I had selected the correct mattress for my needs. He is very knowledgeable, efficient and professional. Thank you Kevin!

We are very happy we found US Mattress - anyone shopping for a mattress in stores should shop and then check the prices at US-Mattress.com. The prices are so much lower than the stores, the communication was great, and the entire delivery process was exceptional. Great experience from beginning to end.

The site was very easy to use and very informative. I loved reading all of the reviews by other customers. It really helped us in making our decision as to which one to order for our situation. Also love the extra visa gift card with our purchase. We can use that to buy a new set of sheets and mattress protector.

Excellent website that includes great product description and helpful information. I just ordered my second mattress within a month. The first was for myself and included white glove service. Everything went swimmingly. This latest order is for an elderly parent and I included the white glove service.

Kyle was extremely helpful and very knowledgeable. If the delivery and setup go as well, I will sing your praises to everyone. This is the first time ordering mattresses online but it was quite simple. I am hoping everything else goes as smoothly.

I was looking online for a Serta and I came upon US-Mattress. I ended up buying a box spring and a Serta mattress from them. It’s firm and it's the one that I had seen in a hotel. I’m very pleased with it and I liked everything about my experience. The service was very good and the delivery was excellent.

We were looking for a mattress that didn’t have any kind of foams and such in it. US-Mattress had that option and that was what we purchased. The delivery was great and when we got the mattress, it's big enough to fit in a 4x4 box that had the coils. But it was a twin size bed and when we opened it up, it just rolled right out. Then after a day or two, you could see that it grew in size because it was just released from being inside the bag that it came in.

Spoke to a representative directly telling him exactly what I wanted. A mattress with coils. He made his recommendations and I went with them. The mattress I received is just what I wanted and needed. It's comfortable, not too firm and my hubby loves it too. My friends and family said how can you buy a mattress online and try it out. My answer "How long do you lay on a mattress to try it out? Perhaps 10 minutes". Thank you US Mattress.

Items arrived in poor shape. Cardboard ripped away from king mattress, plastic dirty/ripped on all mattresses. Truck drivers were never on time. The felt lining underneath king mattress was ripped away from staples (see image) and just hangs underneath. I requested frames with wheels, but received frames with pedestals. You reshipped new frames, but they still had pedestals. In other words, you shipped the same frames w/ pedestals that I already had. Order was placed on 1/21/20 and I still can't use mattresses because I am still waiting for the correct frames to be shipped.

Purchased on Feb. 2nd 2020. Arrived in 9 days. Really fast I thought. I'm a stomach sleeper and needed a firmer mattress. This mattress is a 3 firmness and so far it's so much better than the Nectar I bought and returned and the Leesa I bought and returned. US Mattress gave me a sleep tracker and it is fantastic. Thank you US Mattress. So far I'm very pleased!

So easy and fast. I listed firmness, size, depth of mattress, and asked that it be compatible with an adjustable bed. Within two minutes of listing my parameters, the mattress was ordered and for a reasonable price. Delivery was fast and well done. Excellent job all the way!

Easy and fast experience. Hope the mattress is good quality. I never order a mattress in a box before but I really need a new mattress and can’t afford much. Just wondering what going do with old one since most likely they are just going ship the box and won’t take old mattress.

I'm very satisfied with my US-Mattress experience. I have purchased from them many times. This time, I got the Beautyrest Silver Extra Firm full size mattress. Their price is very reasonable, delivery is on time and they are very helpful when I speak to them over the phone.

I chatted with US-Mattresses rep online and purchased three of their mattresses for our guest rooms. It was a very quick process and delivery was fast. The mattresses are of good quality.

The foundation for the queen-sized mattress that I bought from US-Mattress was too tall and they exchanged it to a lower one. I also wanna exchange the mattress because my husband is saying it’s too hard but they charge too much. It’s $139 for an exchange. They said that they already waived the fee once when I exchanged the foundation and they couldn't waive twice. I like the hard one but my husband likes the soft one. So, I just bought a mattress topper. It’s a three-inch foam but it’s too thick and soft for me. But we can do an exchange and then find a little bit softer one, which is better than buying the mattress topper. After I bought the second mattress for my daughter, I told them to deliver the same day so they won’t waste the delivery fee. I was trying a convenient way to save them money.

US-Mattress had the best price and deal going on and I purchased a mattress from them. I told their rep what I wanted. She helped me out and got the order placed. However, I'm still undecided on the mattress. The reps said it takes a while to break it and so it’s starting to get where I want it to be.

I purchased two full-sized mattresses from US-Mattress as a donation and had an excellent experience with their reps. They're very helpful and we were able to simply do the order over the phone. The second time I called the rep told me “Oh, okay, cool. Yup. We’ll get it shipped out to you,” and verified who I was. It was an easy transaction. The people who received the mattress were very happy. I would definitely call US-Mattress again if I ever need to in the future.

I bought a beauty rest black pillow-top plush mattress from US-Mattress, and I like it a lot. I had tested it out at several different stores and I went online to do a little research on the internet, and US-Mattress gave me the best price. The other thing that really drew me to them was that I got a 120-day guarantee. If I didn’t like it, I could return it and get something else. That’s huge. Their sales rep was good and the delivery process was great. I have referred other friends to US-Mattress.

We purchased a BeautyRest Silver plush pillow top from US Mattress for hundreds less than the furniture store, thinking it was a safe bet thanks to US Mattress' 120 night money back guarantee. We soon realized it is much lower quality than we thought. The pillow top does not absorb specifically on pressure points, it's just squishy. So my shoulders are killing me if I sleep on my side, and my lower back is killing me if I sleep on my back. And as someone else mentioned, the box spring does not seem to be doing its job.

I purchased a mattress from US Mattress. When I saw free delivery, I did not know that they would leave the mattress outside of my door when they delivered. I only found out on the day of delivery. The delivery company told me to call the company for an upgrade on delivery and they would delivery the mattress the same day. I called, and was told a deluxe delivery would cost $99.00. I paid for the $99.00 deluxe delivery because I am a female, disabled veteran, living alone, and the help, I had hired for the mattress, could not be there later.

Just ordered, free shipping and good price made the sell for me. I cannot give a further review until receipt and rate the mattress for comfort. Once I have received the mattress I will be able to fully review it and give an updated opinion.

This company's slogan should be False Promises and poor service. Recently the company offered a 200 gift card part of the mattress purchase. They promised that the gift card would be mailed within a week of purchase. Sadly three weeks later there is no gift card and the company claims they are "out of stock with no restock date in site." This company will bait you and switch you false promises. Take your business elsewhere as soon as possible.

I have been researching mattresses lately and wading through a sea of information. Somehow, fortunately, I ended up on your website. Kyle responded to my chat immediately and answered all of my questions. I appreciate the fact that he didn't try to talk me into a different mattress. You offered all of the things I needed so I purchased a new mattress and box spring with Kyle's help. I'm looking forward to receiving my new mattress!

Online ordering was easy and am expecting that the product will live up to the expectations generated in the reviews and recommendations. Will provide additional feedback after the mattress is delivered and in use.

I got a great deal, and the online chat customer service (Kyle) was very helpful and polite. The bed I bought was a great quality Sealy mattress at half price before Christmas. The same mattress was typically the same amount as I spent on the mattress, the box spring, and the bed.

Easy... good so far. I have only ordered the bed and am waiting for it to arrive. Shopping for it on the website was easy and fast. I used the financing option to help with the sticker shock. I look forward to a new, comfortable bed.

I was happy to see your website come up after we looked at Costco mattresses and could not find a Serta that is double sided and we can flip it for more even wear! We took advantage of your Black Friday sale and the extra 10% off! This will help our budget as we are retired and needed a new mattress. We have been to several stores and discount houses only to find your website. Loved the great prices and great sales videos explaining each mattress! And real people lying on the mattress so you can see how body weight affects the edges and pressure points! Thank you for all the information you provide on your website which made us feel confident in your product.

Rachel ** from the Rochester Hills, MI store helped us with our mattress choices and went over all the mattress styles by showing us the online website and giving us our options. She was very knowledgeable and helpful. Great Customer service!

I placed a mattress order and was surprised to see that the expected delivery date was in two days, when the site indicates a 1-2 week delivery period. I called to push back the delivery another week and was told that would be fine. On the delivery date I was told over the phone (no email confirmation or tracking numbers provided btw), I called the company to see what the delivery status was for the day and was told they did not know, and had to ask someone and that I would be called back. As this was very surprising, still no one called back. Frustrated, I sent an email, and received a reply that my mattress was back ordered and now would not be sent out until tomorrow. As this was right before the Thanksgiving holiday, I knew I would not be getting anything until the following week.

I bought a king-sized mattress from them and they sent a wrong sized mattress for us. The size of the mattress is almost three inches off in both length and width. On calling the customer service they asked for pictures but they didn't say what pictures are needed in their mail. Upon sending the requested pictures once again, now they are asking for pictures till the center of the mattress.

I ordered an extra firm mattress from US-Mattress website several years ago. The mattress is really firm and comfortable and it is exactly what I imagined. The condition of the mattress is still good. Based on my experience, this website offers high quality mattresses and I will recommend this website for all my friends.

The Descriptions of the Beds were excellent. The break downs of them good... as in (what type of Foam, Coils,etc were used and how much). I wanted to compare the mattresses I selected but I could not find a comparing app. So I selected several beds... clicked them into the Cart and would go back and forth averaging and comparing them... till I hopefully found the right one.

I was happy to find this recliner here at a lower price than local store. Looking forward to receiving it soon. I had ordered a mattress from here in 2010 and it was delivered quickly and has served me well over the years. I am now looking to replace that one since it is nearly 10 years old. Will continue browsing site to find another wonderful mattress. Previous one was a Sterns & Foster. Looking now for a level 1 firm mattress. Thank you.

I purchased a queen mattress with a double-side on it from US-Mattress. The reps whom I spoke with were really nice. Everything came out just the way it was supposed to. The new bed is the best I've ever had. We'll be buying our next bed from US-Mattress.

Purchasing from US-Mattress was pretty easy. I got wooden boxes with serial covering where my mattress would sit on. The delivery was perfect. Overall, I had a very good experience.

I am pleased to provide a positive update regarding this original purchase issue. Ryan assisted with the refund & return of the original purchase, due to the incorrect product information, with ease and professionalism. I appreciate the efforts and would be happy to try purchasing a different product in the future, ensuring that it is made in USA as desired. Thank you again Ryan for all of your help.

I purchased a Sealy mattress from US Mattress for approximately $832, which was $120 cheaper than what I would have purchased at the local mattress store. However, the delivery scheduling challenges created a lot of headache. I had to reach out to US Mattress, who told me to reach out to Ryder, who then told me to reach out to Commonworks to schedule the delivery. I was excited to get a delivery date for a Friday. However, I never received a confirmation phone call from Commonworks the day before, like I was supposed to. So I called Commonworks that Thursday afternoon, only to find out that their contract with Ryder ended that Thursday, so my delivery for Friday would not be occurring. They transferred me to Ryder. I asked to speak with the Ryder manager, who then called Two Men and a Truck (the new delivery vendor) to get my delivery rescheduled.

When I saw US-Mattress in Slickdeals, I thought it was a great deal and grabbed it. I got the bed on time and I was satisfied with the delivery time. I was not there, but the package was left outside the door. The box was in good condition and everything was fine. I'm comfortable with the bed, but not too comfortable. I need something to make it like a little foamy. All in all, the experience was very good.

I haven't bought a mattress in 20 years. Things are so different from back then. Everything is online and brick and mortar mattress stores seem to be populated by sleaze. I drove 30 miles to try the mattress I ended up buying from US Mattress but wouldn't buy from that location since I never actually saw a person working there. I was there nearly an hour and not a single employee came near me. So, their loss is US-M's gain.

I can't say enough good about this company. The customer service is outstanding, a nice change!! We did a lot of research on mattresses and once we decided on which one we wanted, we then did research on price. US-Mattress had far and away the best prices! And their customer service can't be beat! We were kept informed from the ordering to delivery, we must have had 6 or 7 update emails from order date of 9/26 to delivery 10/5. Do your research and then buy from US Mattress!

Cost was major factor why I chose US-Mattress. I ordered a mattress from them online which was easy to navigate. I also called US-Mattress to get some information, and they were accommodating. When the mattress was delivered, it was also put up. However, there were some marks on it, but I didn't know whether that was with shipping or from the warehouse. Nonetheless, it was easy to clean off.

Charged twice on PayPal for the transaction. The first attempt produced an error on US-Mattress, but the transaction completed on PayPal. The customer chat person told me that I would not be charged again, that the transaction was just a "pre-authorization", but nope... I was charged twice.

The US-Mattress website is easy to use and I purchased from them for the convenience. The bed is good and seems to be better built than my previous one. The whole experience was good overall.

US-Mattress' website was very helpful and easy to navigate. I had one of their beds. It was very comfortable but I returned it ‘cause it gave me shoulder problems. And the one I went to is not as comfortable, but I have no shoulder problem with it. Both times, the delivery was awesome. They were very prompt and professional. They came on time, carried the new one in and carried the old one out.

I wish I had never purchased my mattress from US Mattress - it has been a huge headache. I selected my mattress using the information on the website and then seeing it in person at 3 department stores that carried it at a much more expensive price. I made sure the mattress I tried was the exact same comfort level and pillow top. Fast forward to when my mattress arrives 3 weeks later, and I notice something is off upon delivery. The mattress is folding over itself, bending at the middle, when the delivery person has it standing on its side. I figured it could be normal for a plush mattress, and I was exhausted after moving to a new house that same day, so I set up my bed and try it out.

The product I was looking for was easy to find and order. I completed the order in less than 1 minute. Although, it does not specify when I will get it, I hope it may take about 3-4 days to arrive, assuming 1 day for processing.

US-Mattress had a good deal and I ended up buying a queen-sized memory foam mattress. I ordered it online and it came in a box. It was pretty easy. I've had it for three months now and I like it very much.

Needed help with using my reward points. Your sale support person Bre was very helpful and walked me through my issue with ease. I was so grateful for his help. GREAT JOB BRE. I was so very stressed and he took it all away with his smooth instructions.

Ordering online. I just ordered a Beautyrest mattress and box spring. The process was easy and I can’t wait for delivery. We have been in need of a new mattress for some time and after reading reviews we chose this product.

US-Mattress was the best company that I found online and their representatives were very nice when I spoke with them. I bought the Tempur-Pedic mattress. I've had it or a couple of months and it’s fine.

I've been mattress shopping for a few days now and your prices are the best around! Plus you offer free shipping, delivery, and removal! You can't get any better than that. Also, I spoke to Bre on chat and she helped me A LOT on trying to decide what to order. Thanks!!! Very excited for my new mattress.

I wanted two mattresses that were like the ones on Disney Cruise Line and Disney resorts. These aren't exact, but they're extremely close - my back won't know the difference - and they're priced hundreds of dollars below the other guys.

Easy to make purchase and a great price. Cal/King Mattress. Searching this brand for a year now and finally found what I hope to be a great deal. A very good selection to choose from. I am very pleased at this point.

US-Mattress has been very nice. I couldn't find a Chattam & Wells mattress anywhere else except through them, and I had a good experience with their sales rep. The delivery was fine too. I thought the delivery people were gonna call in advance, but they just showed up which was okay. They put the bed all together. It turned out that they sent the wrong box springs, and I am now in conversation with US-Mattress customer service. They are soon to be shipping the right box springs, and I expect that the delivery people will come in and take the wrong ones, put the right ones on and I’ll be all set. I got the mattress around three weeks ago and I have slept on it, and the comfort is fabulous.

I researched US-Mattress online and saw that they had a deal going on at the time that I was looking for a mattress. I purchased one of those box mattresses that is fairly firm and it has been great. I got it about three weeks ago, and the delivery was great and was a lot quicker than I thought it would take. They just left it at the doorstep, but there’s nothing wrong with that.

I went to US-Mattress for their price and I got the Beautyrest Silver Hybrid mattress online. It was good value for money. The website was very easy to navigate and then the mattress was delivered in about a week.

After using another online company for our mattress recently, I was skeptical to use another. We didn't have much luck and had to return the other mattress to that online company. I will say we were very happy with US Mattress. The softness/firmness they list online is very accurate when it came to our mattress. My husband and I like a very plush mattress and that's exactly what we got. The shipping was decently efficient. Would recommend US Mattress in the future.

The mattress I ordered was cheaper on another site therefore I called in and sent in requested information. The price match was only to 100% however based off the website the policy is 110% or item is free. When I called to question why I only had 100%, the person who took my call was blaming the another team. My question is if only one team honors these requests why couldn’t they do it correctly from the beginning? It seems they just seeing what they could get away with and if I had not mentioned their policy, they would have left it as is, leaving me the consumer cheated.

I've purchased four of these queen mattress sets for different family members from US-Mattress over a 4 year period and have only experienced great service, on-time delivery with plenty of notifications, and reliable quality and comfort. We like the plush mattress that also gives support and holds up well.

I purchased a King COOPER MOUNTAIN IV PLUSH PT MATT-66 mattress, & two King FDN ESSENTIALS LP-33XL box springs. The salesman was very courteous, helpful and I got a good price. I had no issue with the sales portion, however, everything promised was not met. I chose the white glove service and was told my current mattress and box springs would be removed from my house and taken away. I informed the salesperson that the mattress had a small water stain on the bottom corner and he said it would be picked up no matter what condition.

US Mattress is a low pressure, seamless experience in which I have purchased quality products for much less than at a box store. I would always check US Mattress before making a purchase of a mattress. It is affordable and satisfying.

Hi! I didn’t get an order number. My chat person Bre was helpful and patient. I think I should know if scratch and dent means used and slept on or not. It’s weird that I don’t know that. I bought it anyhow because it’s getting hard to find the mattresses now that they are discontinued.

When trying to compare the Adler Avenue Sealy mattress to the Cooper Mountain, or the Santa Paula I found the Adler Avenue did not have the ratings for side sleeper, back sleeper shown for other products. The video review for the Adler Avenue called it something else at the end. Chestnut, Chester, - something else. Don't think it was the right review. I couldn't find an easy way to do a side by side with all the various layer, materials, etc. Would like to know what plush top vs Eurotop even means. What does plush even mean? Reviews for the 7 comfort "soft mattress" often described it as firm. None described it as soft.

The reason I purchased a mattress from you is the way Chelsea handled the chat we had regarding my needs for a mattress, very professional. If the mattress works out I’ll be buying a second one from you folks. Thank you. George

This very easy to order. Chatting answered the questions I had. Lets just hope if I have to return it, it is as easy. I am excited to get this bed. I hope the rest of the process is as easy as the ordering.

I selected this mattress based on reviews and the information about the support features of the Queen Sealy Posturepedic Hybrid Premium Silver Chill Plush Mattress. This mattress will help provide the best possible comfort for a person with spinal surgery.

I have purchased 7 mattresses from US-Mattress over the years, I like the extra firm Simmons Beautyrest Platinum Phillipsburg III. Today I am ordering Queen Simmons Beautyrest Platinum Phillipsburg III Luxury Firm Pillow Top Mattress to see if like it.

I appreciate the simplicity and forwardness of the website and the YouTube reviews of each product available. The options of payment also made it easy to maneuver payment as well. I needed a bed that was within my budget but also from a trusted dealer. Researching stores and local dealers, I found US Mattress to be exactly what I was looking for.

Site is fantastic to shop on - LOTS of information and easy ways to determine which mattress will best suit your needs. The only reason I did not give the site 5 stars is because shipping takes sooo long! In this day and age one doesn't expect to wait up to 3 weeks for a delivery. Hopefully something will be done about this sooner rather than later.

I went with US-Mattress because they had the best prices, delivery options, and selection without the pressure and hassle of dealing with an in person sales associate. Everything was easy to find and select. Check out and purchase was easy. I am excited to get my mattress and hope it lives up to their promise!

I really wanted to use my PayPal credit for this purchase and between every online retailer you were the best one that took paypal. Good job on being a modern company that does business in a modern way.

Kevin is a very well informed sales representative and after spending all day on the phone with different department stores, online stores, and discount outlets, he was the only one that understood that I did not want MEMORY FOAM and needed FIRM; not Very or Ultra Firm or Cushion Firm and he could steer me to the exact model number in the search engine that I wanted. Many outlets did not understand the different firmness or the models they carry. My mattress from US-Mattress will be built to order which ensures the Sealy CertiPUR foam will be in it. Some outlets carry models pre-2015 and they have off-gassing. Because many online outlets have had their mattresses in storage standing upright for some time the reviews have complaints of sagging. US-Mattress ships everywhere in the Continental US!

I bought a clearance mattress (OVML) so I wanted to check the condition by viewing the photos. However, I could not see any actual photos nor additional information. Even it is a clearance mattress, I would say there should be more information and photos.

They outsource delivery to bad delivery companies and no one will take responsibility of damages to my house. I have been calling and emailing multiple times for the past two months and I’m getting nowhere. I would recommend buying local. I paid $4400. They drag the mattress across my brand new house and scratch the wood floor. They scuffed multiple walls. I submitted $1400 estimates worth of damages to repair the wood floors and repaint the walls. I moved into a brand new house and have been looking at these damages for two months.

Kyle was very helpful in helping us select a replacement mattress. He worked with us to gauge what we needed, made various selections and was patient with us as we evaluated each one. We are anxious to get our new mattress and get a better night's sleep.

Work friend showed me the deals you had, and I had to jump on it. Been in the market for a new bed anyways. So we shall see how well the quality is, but another friend does have one and says it is amazing.

Easy to buy. Got the mattress at a good price. Did not have any problems the the system way it is set up. Was easy to buy. Don't know what else to say. It was a good format to use to buy the mattress.

Good morning, Kevin, thank you very much for taking the time to update the review! We really do appreciate that. We strive to help our customers resolve issues and it is very meaningful when customers take the time to provide a positive update after dealing with a negative situation. Please do not hesitate to contact us should you need further assistance.

Simmons Phillipsburg III Mattress set purchase. The online sales assistant, Kyle was great. He answered all my questions and helped me through the purchase process. This is a large purchase for me online and Kyle made the transaction seamless and eased my concerns. I would do business with this company again and looking forward to receiving our new mattress. I will update when the delivery is complete.

Updated on 06/14/2019: Received our King size Sealy Hybrid Gold Ultra plus mattress yesterday by third party carrier Florida Transfer and Storage and the mattress had a big tear along the bottom side area of the mattress. I immediately called US-Mattress and was told they would get out a replacement mattress and I would be emailed with the new order. So far a day has gone by and no new order has been processed. In my last review I was concerned we would receive a damaged product because the 3rd party transfer service had the item on hand for a week before delivery and here we are. I need to know if this is getting resolved or shall I continue to sit and wait for something to happen on its own. I already submitted a Better Business Bureau complaint just to cover all of the avenues open to the consumer.

Chat representative was helpful in describing delivery dates and ability to hold delivery for 10 days. Videos were very good in explaining difference between various mattress options. Order process was simple and effective. We are looking forward to delivery in July and our experience with the bed.

I purchased a mattress 6 months ago and after 90 days of trial, my wife and I experience lots of lower backache. We reached out to customer service to get help with exchange under "120 night in home trial". After 3 weeks of multiple calls and emails... customer service contacted us (3 weeks after). My Wife and I had to go to some local mattress stores to see what we like to exchange the mattress with. After all the headache, backache and wasted time - we were ready to exchange and we were informed that it already passed the 120 night trial time frame and it's not going to happen! Thank you for your loyalty and professional customer service that you don't have. Don't recommend buying anything from thieves.

We are moving to SC and plan to replace our current King Mattress. The purchase process is pretty smooth and Amazon pay is convenient. We bought our previous mattresses from US-mattress and had a good experience, which brought us back. So far I'm satisfied.

I had a really nice experience with US Mattress, this is the second mattress I get with a good discount from my first mattress purchase. Their customer service is great and the delivery was very punctual and quick. Will definitely recommend them.

The information provide on the comfort of the mattress make it easier to select. The price for the mattress is good price. I also like that you allow a hundred and twenty days to evaluation the mattress and if not satisfy can return it, but not to happen about the return fee. I hope that when I receive it that I will like the comfort of it.

I have been extremely pleased with your website, tons of information.. The help I received from both Brad and Kyle, was excellent... Promote them both!!! I was very leery about buying a mattress online, but this was fantastic.. No high pressure sales people. Just more than I ever thought I would know about mattresses and that is a good thing. Looking forward to receiving this mattress. Thanks!!!!

This is my 2nd order from ya'll. During my 1st order I made a mistake with my email. When I contacted customer service the representative was consummately professional and very helpful. US Mattress has earned my undying loyalty. Customer service seems to be a forgotten aspect of modern business. I intend to thank you by becoming a loyal customer. I will also recommend US Mattress to those who ask.

How can you charge me if I paid $2,000 without an order number, you stole my money, what is my order? Please tell me what is my order number and I will be a very very very happy customer. I will tell the bank you took my money.

This is the 5th mattress I been purchasing from www.USMattress.com. I love their website and the customer service, the chat is fast and convenient, the prices are amazing and the fact that mattress will be made to order instead of picking up some stuck product that is been waiting to be purchased in some store for years is my favorite. Thank you US-Mattress.

I have received mattress today with 73*76 dimension which the tag says the mattress is 77*79.5. The mattress does not fit in my king bed properly as I see soo many gaps in that. I have had a very bad overall experience. 1) I had bought a mattress earlier in March and within 7 days I did warranty claim about sagging. Which was not processed claiming that I had improper support. HOWEVER the mattress said clearly that there is no support required for this. And my mattress was not changed. For almost 1.5 months that matter was not resolved even though I mentioned we are not even sleeping on the mattress.

This is my second purchase through US-Mattress and I am highly satisfied thus far. I contacted the 1-800 number and spoke with Laurie at ext. 2275 and she was an amazing help (I really wish she could get credit for this order as she was gone for the evening when I was ready to order and was afraid to miss out on the sale as it was the last day). Overall the rep explained everything regarding mattress differences and what I should expect when looking for a mattress for my toddler.

The website worked flawlessly in choosing a suitable mattress. I found a coupon code that gave me additional $10 off my order which was nice. The ordering and purchase went smoothly. Along with the Lowest Price Guarantee; I hope to have scored a good value purchase with a mattress suitable for me.

I did live chat, Kyle was an enormous help choosing the right mattress for me. And stuck through the whole process answering several questions. Buying a mattress is scary, he made it very easy. I was putting off purchasing because I had no idea where to start and Kyle made me feel very good about going ahead with a purchase. And I feel confident I will love my new mattress.

Bought the mattress, sent in for gift card rebate on 2/26/2019 and still haven't got it. I called last week on 04/25/2019 to be told they ran out of gift cards and were waiting. Called in 04/29/2029, was on hold for 11 minutes (was told it would be up to 5 minutes) and the guy said "we are still waiting on the gift cards." WTH?? They want your payment NOW, but they are in no hurry to get you what was promised...