US-Mattress

The checkout process was very easy. It was all done in less than 10 minutes. I have not received this mattress, box spring, or frame yet. But I will review the bed after it has been delivered, and after I have tried it for a while.

Online chat assistant Kathleen was awesome! I purchased because of her helpfulness and information provided... She provided comparable mattresses and info on each... it made shopping online easy. This is the second mattress I've purchased from US Mattress. Very pleased with purchase.

I have always found Stearns and Foster mattresses to be extremely comfortable and select a firm w/ pillow top (Euro) which has never let me down. I have continuing back problems and surgeries which add to my need for as much comfort as possible. I have recently moved and ordered more of these type mattresses for the new rooms and feel there will be no sacrifice for my guests!

Six months ago I ordered a mattress and box spring. The box spring I received was 2 inches too wide. I received a 2nd box spring 2 months later that was even further from measurements I ordered. I have been requesting a full refund to no avail. C/S has not been helpful at all.

Being the manufacturer of all the top mattress brands. I trust buying directing from the site and have not problems. This is my second purchase online from US Mattress and we enjoy other current mattress and are buying for our other bedroom. Along with being shipped directly from the factory I trust I will get the best price.

Kyle was very helpful, looking forward to the new mattress and sleeping better. Hopefully it's the same mattress we loved at the hotel we stayed at. Now to look for new pillows! Great pricing as well and no tax which was nice.

Knowledgeable and Friendly. The rep was very informative in my buying process. I've been to a lot of retail stores but when my wife found this through google, I know it was worth the time and price. The delivery and haul away was a big plus as well.

I had a great experience when I ordered a mattress in 2008. It was 100% web order. I was a returning customer this time. I ordered again in 2018 and had issues, the difference was I ordered it via phone this time. I ordered a king size mattress over the phone as it was on sale with 20% discount, but the web order was not going through. So, I spoke with a sale associate. Apparently, the sales associate put the wrong size (Queen instead of King) in the order. The order confirmation email did not have description of the size, so I did not know about the issue until after delivery boy brought the Queen. I refused the delivery and tried to reach out to sales/customer service via phone and left numerous voicemails. I never received a call back. Apparently, they responded to my emails and even order a replacement (king size) but I did not receive their emails due to some technical issues. They never called back by even after my email requests.

I just placed the order... Website is very helpful and user-friendly to pick out the right mattress for your comfort. Placing an order and financing order if need be was also very simple. Chat is available for help if needed, I did not use the service.

This was my first purchase from US-Mattress and the customer service was fabulous. I was directed to an assistant that helped me find exactly what I needed and ended up ordering. I would recommend them to anyone! The pricing was the best I could find and all costs were included, shipping, delivery, set up and removal. I would definitely purchase from them again.

I tried to use Amazon Pay to pay the order but failed. The address and payment choice are not clickable. I have to switch different browser and use credit card to pay it directly. It's really inconvenience experience, but your deal is great!

The overall ordering process was very easy. The ability to chat with someone regarding product types, prices, delivery options, etc., made it very helpful. I did not intend to purchase today, but when the entire process only took 15 - 20 minutes, and I believe I got exactly what I wanted, I proceeded directly to purchase the product I was looking for. Thanks.

Very happy with selection for hard to find innerspring FullXL size mattress. And I also like your graph on the firmness and comfort level which helped me change my selection from the least expensive to the most expensive, which is what I figured I would do anyway.

Cody made our decision to purchase a new Serta mattress easy by answering all our questions. I would recommend US-Mattress to anyone looking for an informative and easy process as we had a particular mattress in mind and they have the current version of an older one we had a recent positive experience sleeping on at a hotel.

Today I was finally able to decide on which mattress to buy thanks to Kyle. Since yesterday I was searching for each detail. I wasn't pleased with the 14" height of the mattresses I had viewed since I'm very petite. So Kyle recommended the 10" height of the Bronze Suite Supreme II. Very helpful, professional and knowledgeable. It was a very pleasant experience. Thank you!

After looking at a few online and local retailers' websites I found US-Mattress to have the easiest to navigate website, competitive prices/warranty, and fast turnaround time. I also liked that they have follow up care videos showing that they have a post-sale concern for customers as well.

Main reason for ordering from this company is that they had a $300.00 Visa Gift Card. I don't like to buy Mattress online but I took a chance but the same price I could have got from Local Furniture Store. First off I had changed my order to have old mattress removed. When delivery company called they said they had no order to do that. I called US Mattress immediately to make sure it was corrected. Customer Service said they would make sure it was correct and I ask for a confirmation e-mail and they said they couldn't give it to me.

For the first time I decided to order a mattress online and used the online chat to help me with the purchase. All went well but until we get the mattress and try it out will I know if it is the right one we chose.

Melanie was very helpful in resolving a problem I had. I dealt with her several times and she was always very courteous and interested in helping me with my concerns. She searched for a solution to my problem and followed up with me.

My order Number is: **. I am really unhappy about their delivery service. I got phone call this morning from a number which use a robotic voice (really robotic) to ask me select a date of delivery. I chose Aug 15th. Then I was asked a question by the robotic voice. Without a confirmation or a closing statement, the phone was dropped by them. I didn't get any email confirmation from the delivery company which makes me very nervous.

I ordered a FULL size mattress for my mother on 6/13 and received the mattress on 6/27. Delivery staff came, dropped off the mattress and took off. After we unpacked the mattress, it was then realized the mattress's dimension was not a FULL size. Contacted customer service and requested for a replacement mattress with a real FULL size mattress. We were instructed to take pictures and sent over to customer service for verification.

Purchased a mattress less than 2 weeks ago. Upon delivery, room was filled with a horrible oil-like smell. When I contacted US-Mattress I was told to call Simmons, which I did, but received no help. Called US-Mattress back and was told they would stand behind their 100 day (or so, I cant remember the exact number) guarantee, we just had to fill out the proper forms, which we did, and we would hear back in 3 days. It has been almost a full week and we have called 3 times and still we are left with a MATTRESS WE CAN'T SLEEP ON AND I'M GETTING TIRED OF BUNKING WITH MY 3 YEAR OLD ON A TWIN MATTRESS! So yeah, 1 star review. This mattress literally stinks and we are at the mercy of a company that won't return our calls. Awesome.

I'll start by saying I've never written a negative review of any company before, so this is a true first. US-Mattress gets 2 stars instead of 1 for its prices - truly outpacing peers. The problem, however, has come during the delivery phase, and I'm still without a bed nearly a month after my order. I placed my order through the website because I had some flexibility - as long as I received the bed within 30 days of my order, I'd be happy. US-Mattress quoted a delivery of 14-21 days from order, which I was totally content with. Unfortunately, I'm near the end of my 30 day window and still haven't received an update on where my mattress is or when it may be delivered.

I spent some time online chatting with one of your people yesterday. He was very pleasant but I had a feeling he was simply reflecting. Toward the end I inquired about adjustable beds wtih a firm mattress (I was actually thinking more in terms of slippage if there were no bar). He told me there would be no problem. Last night I came across a short video from your company. The fellow said that adjustable beds are not recommended with firm mattresses because they make the motor work too hard. This was very disconcerting. Today I asked another rep about it and he mostly agreed with the video which made me feel somewhat better. But, you cannot have people contradicting your conclusions. Makes people question everything. Bottom line: I did order my mattress.

Cody was SO helpful - I was trying to decide between plush and firm on a different model. He asked all the right questions, then after I asked for 'in-between' suggestion he found one for only $50 more, which seemed much more likely to work for me and my wife. I appreciated he did not initiate "look at this one, it's only a little more expensive." So much better than going to a mattress store with inept staff and price haggling.

Placing the order for a Beautyrest mattress was easy. The ability to cross reference to mattress models was very helpful so we could try them out in a store and then order with better pricing online. Can't rate delivery yet until order is shipped.

Cody was a great help in finding what I needed. The prices are good. The selection is good also. I will recommend US Mattress to all my friends. I have ordered from them in the past and will in the future.

Competitive pricing on high quality beds. Was looking Mattress Firm's Sleepy's Reserve 15.5 inch pillow top bed for $999 but stumbled on the $499 14 inch Beautyrest Kenosha 3. Both plush very soft pillow tops. Happy with my purchase. Looking forward to new bed!

I had a great experience purchasing a mattress online. First, I visited a showroom and tested out some models, however after offered a hefty price I decided to sleep on it. After getting home I googled "best places to buy a mattress" and I arrived at a non bias website that recommended 3 different sites. On the US-Mattress site the box to chat popped up and the rep Cody was very helpful and played a huge part in my purchase. He helped me locate what I was looking for in a promo and professional manner. I would highly recommend.

A mere barely better than average experience from here on out will make this 'mission' wildly successful. I was tasked to effectuate the purchase, within a mere 24 hours no less, of a new high-quality queen mattress & box spring for my partner & her partner-in-crime, our one-year-old baby girl, for their sleeping pleasure, as I was banished to solitary slumber confinement by them many months ago. Did my homework (which was absurdly unfathomable in nature, as I am a lawyer with OCD, ADHD & some!!!) & made the purchase from US-Mattress ("US-M") for literally one-third of what it would have cost here at Macy's. Full Disclosure - had Macy's the foresight to run its July 4th sale through today, its price would have been considerably lower, but still twice that of US-M.