US-Mattress Reviews

Purchased Dec. 2025 3 Mattresses for over 4k. There were no updates on progress or status despite several emails and voice messages. I never received the products and had to file a claim to contest the charges. Never buy from them again. Order Number **

I purchased a dining room set and a mattress. The mattress was not what I bought in the store. The dining table chairs will not go all the way in because there is a platform on the bottom. They go all the way in only when the leaf is in. I called the store to see if I could get a thicker mattress and to have someone remove the platform under. He was unhelpful and said I was delivered what I bought at the store. Will not refund or remove the platform on the bottom of the table. Poor customer service and could care less. I have purchased furniture at Bob's and Raymour and Flanigan. Excellent customer service and they care about their customers. Do not buy from US-Mattress.

We ordered a mattress for my mother in January. At the time of purchase we were required to purchase a mattress protector which was close to $120. If we didn't buy the mattress protector the warranty on the mattress would be void. In mid-February we received the mattress protector and put it aside until the mattress arrived. Soon thereafter, since we hadn't received ANY update regarding delivery of our mattress that we already paid for IN FULL, I decided to cancel the order. A full refund was given.

Stay away. Bought a Beautyrest mattress last year. Was not satisfied and wanted an exchange. They told me it was a warranty issue and that I should wait till after the 120 night guarantee to contact company. Called company after 120 days to be told not a warranty issue. Needless to say, a waste of money. Never buy from online again.

The sales rep from US-Mattress was very helpful and friendly. I'm very happy with my experience and I have referred people.

US-Mattress has all the types of mattresses so you can go and check out the firmness. I bought a mattress in a box and it's good so far. This is our second mattress. When I got the first one, if I had seen US-Mattress then, I would have definitely gone to them. We're happy and I would recommend them.

I got a queen mattress for my daughter and then king for myself and my wife. We're happy with everything. The quality has been good.

My interaction online was really good and they did what they said they were gonna do. The delivery crew took the old mattress and then set up the new mattress. It was like a five-minute drill. It was really good. We got a beauty rest and the quality was quite nice. We've been very satisfied with it.

US-Mattress was down the street from where I live. I got a mattress from them and the delivery took a while. They told me two weeks but it got there in almost four. That aside, it went smoothly. So far, the quality is pretty nice. I've had the mattress for three months now and I'm still waiting on that $200 gift card.

I had purchased from US-Mattress, and I purchased a Beautyrest Mattress this time. I was working directly with one of the sales guys over the phone. He was able to price-match the price of the same mattress from another place and was very good at servicing me. The mattress is not the best quality, but I knew that going into it. It met my expectations.