US-Mattress

After spending numerous sleepless nights and waking up in the morning feeling like crap, my wife and I decided to “take the plunge”, and make a big investment for our sanity. The time had come to go shopping for a new mattress. With so many options on the market, the experience can be very exciting, but at the same time, it can quickly start to feel overwhelming. This is why I would like to commend Olivia, who was not only very patient with us, but also demonstrated to be very knowledgeable about mattresses AND motion bases.

Everything from the agent to the delivery to the bed was all outstanding. My mother and I, who we were looking for a mattress for, were very pleased to have tried a store beyond our first attempt, which was this one. They had more beds to test, they were laid out in a way that actually made sense, and the agent was far more knowledgeable and was eager to figure out what kind of mattress my mother would really be happy with. Everything went successfully, and the delivery company was even willing to hold the mattress for an extra month as she wasn't ready for it yet, no problem. Nothing but high praise for the whole process.

Salesperson was knowledgeable and very helpful. I needed a firm bed that could still work with an adjustable frame. Found one on their website but current model was in the store so I was able to try it out for sure. The current model was “in stock” but not the current model. Chose the current one since I needed the mattress ASAP. Unfortunately, something went wrong with their systems because the order sat in the system leaving the mattress in its distribution warehouse taking 15 days to finally get it transferred to the delivery warehouse for final delivery to the house. It was expected to be final delivered to the house in a week or less. The customer service people and sales people were very helpful but the logistics support person was never available and the customer service and salesperson had no ability to get the mattress moved from the distribution warehouse.

The ordering process was easy and the customer support is great. I am happy with the mattress and adjustable base. I would have given 5 stars if it wasn’t for the extended delivery delays/rescheduling. On the day of scheduled delivery, I would be notified via text that the delivery has been rescheduled. This happened 3 times. My order was scheduled for 3 different days. Then the delivery time changed from 8-12 to 3-7pm. Again, the notification was last minute. I waited 3 hours at home only to be notified that the delivery time has been moved.

We bought two mattresses from US-Mattress. One was for our son and that one is perfect. It's very comfortable. But we are not very happy about the one that we bought for ourselves. It's not as firm as we thought it would be. I called a couple of weeks after we got the mattress and they said to wait and give it some more time then call them back. Now that it's been more time, we need to call them back.

US-Mattress had a great selection and the reps were great.

They have great customer service and it was a great experience with US-Mattress.

I had a king-size bed and I got a new one from US-Mattress, and it's better. I like that it’s comfortable. The delivery people were quick and friendly. They made sure not to damage anything. It was perfect.

When I ordered the mattress, the rep said they had it in stock, but it would be about two weeks before they delivered it. I waited three weeks and called. He said it got delayed, so it would be another six weeks and then after that, it was another week. Also, when I was calling to check on them, it was like they got caller ID. I don’t know if he knew who I was or not and he wouldn’t answer the phone. I would wait a few hours and then call back. Then he’d say he knew I called the day before and that he was just about to call me. He did that twice and I was upset at that. But I'm glad to have my mattress because I’ve been waiting forever.

The purchase of it took longer than I wanted or expected, but it was mainly on me because I got the mattress and a bunch of other stuff. Also, it was a little more than I had anticipated spending. Other than those, the delivery was on time and it was a simple process.