US-Mattress

I went into this task of searching out a replacement mattress with trepidation because I've been severely disappointed previously... and the longer this goes on, the cost is not only in money and time - but health... as the higher profit foam/lower gauge steel mattresses are an anathema to good posture and back health. Jerad was courteous, patient, understanding, knowledgeable, and above all competent in slowly, methodically... sympathetically walking me back from my despair of possibly never finding another good mattress to replace my (still in good condition, late 1990s Simmons Beautyrest King... but for age-worn 'quilting').

Last month (Feb 2020) we chose to purchase a Beautyrest king-sized mattress from Us-mattress, (our 1st purchase from this company), instead of local companies with whom we've purchased from before. We quickly determined US-Mattress' telephone sales rep was informative, pleasant and trust-worthy. Our subsequent dealings with customer service reps by email and online chat were likewise. The delivery service (XPO) contracted by US-Mattress was just as professional, making sure that we were provided with a certificate of insurance. The delivery was on-time and the personnel were careful in both the delivery of the new mattress and the takeaway of the old mattress. US Mattress' price was competitive with local and national companies. We would use US-Mattress again and would recommend them to our friends and family.

This has been a great overall experience with US-Mattress. I bought 2 mattresses, one King and one Queen size extra firm Beautyrest Black and they are perfect! Absolutely no complaints, firm for back support yet soft enough for comfort. I love these mattresses even more because I got a great price. The customer service I received when I called in to place the order was very professional and helpful advice. The delivery was just great. The delivery men were polite, considerate and prompt. I also received my Visa Promo gift card faster than expected. I will definitely recommend US-Mattress to friends and family because my expectations have been exceeded and that rarely happens. Thank you so much!

Tillingham Beautyrest 3. Our first mattress arrived damaged (from shipping). Customer service was excellent. They told us not to accept it and we had a new one in a couple of weeks on top. I went back and forth with Ryan. He went above and beyond to make sure our new mattress arrived when it should and wasn’t damaged. He answered every question I had and was very knowledgeable. Because of him I will recommend to everyone as I was hesitant buying online.

Buying a mattress is a confusing and extremely tough thing to do. Every mattress manufacturer renames and issues different item numbers for every retailer that sells their products, so that finding a mattress to compare prices with multiple retailers is impossible. The way I was able to pick a mattress to purchase through the US-Mattress site, was starting from "comfort level" in the filter section as you search. I could not find these mattresses at ANY retail location near me to "test" it out, but I knew that I wanted a softness comfort level of 9 or 10. I do not want to have to buy a mattress topper every couple of years. I received the mattress just a week ago, and turns out, that it is perfect!! The soft comfort level that I was hoping for!!

I placed my order based on the promotion that I would receive $300 in gift cards and $250.00 worth of reward point money at their store. As of date I have not received the gift card. It's been over a month, but after calling three times and waiting on hold for hours at a time because no one answers, ever. As far as the reward points, it's a flat out scam. I was supposed to get $250.00 worth and again I had to call over and over, then they finally gave me less than $80.00 in rewards money on my account and are now arguing with me about the amount so they don't have to give it.

Kyle was very helpful in helping me find a mattress. We had a certain model we wanted and he found the one. When I started the chat I had a name from a certain model that was sold under another name and Kyle was able to find the one I wanted. Look forward to the new mattress.

I purchased a mattress last week and noticed that it is now on sale. I contacted Ryan via online chat. He quickly provided a refund for $200+taxes to enable my original order take advantage of the current sale. Thank you SO much for your help. You were quick, efficient and professional.

Rachel was very knowledgeable and extremely helpful when shopping for our son's mattress. She didn't pressure us into anything, just answered my MANY questions! We will definitely be back to see her when we need a replacement! The store had a great selection, which I was really pleased with.

Stearns and Foster Mattress. The order went smooth, the website allows you to compare and provided options for best deal. This is our first purchase from US-Mattress.com and will purchase from here again! Recommend you at least check it out, you will be satisfied.