US-Mattress

On our 4th redelivery - purchased in Oct 2018 - Still don’t have an undamaged/deliverable mattress. Service is polite; but after 20 emails, we still paid $5k for a bed we don’t have. We shouldn’t have to go find a new seller and start over. They should make it right.

Found a great mattress at a great price. Easy order experience, BUT mattress never got delivered. After waiting over a month, they could not find the mattress and we still had not been contacted by their "delivery team". Got the same response from their customer service twice that they were "escalating" it and should hear back in 48 hours. No response. May be a great mattress but don't expect it to actually get delivered in a reasonable time.

I just ordered a Stern & Foster Estate Bella Claire Ultra Firm Mattress from US- Mattress.com. They seem to offer good customer service when I contacted their toll free number and their Internet Ordering was an very pleasant experience so far.

Your company is great to deal with. Your website is one of the best out there and very easy to use and navigate. Your product descriptions and product videos are very detailed and answered all of my questions before I purchased the mattress, box spring & pillows.

Cody was very helpful. Knowledgeable about comfort ratings and compared my existing mattress to the new one. Asked relevant questions and directed me to comfort rating of new mattress. I’m a side sleeper having hip pain with current mattress. Hoping this change will improve the pain and help me to get better sleep.

Finally we found a flippable mattress, a quality maker, functional website, large selection, great information available on each mattress -- videos, "Try It View", etc. Love having the PayPal option to pay AND the 120-night trial guarantee sealed the deal. So far so good!

Mattress lost its form in four years. I am so disappointed with my purchase. I purchased a Beautyrest mattress from US Mattress company in June 2013. It was supposed to last 10 years. The mattress degraded within four years. Very poor quality mattress that I paid over $1000 for. Now I’ve suffered from countless backaches. Completely disappointed.

Customer service chat was very helpful and my purchase decision was based on answers to questions and concerns about home delivery that I had. Sale price and Free delivery and set-up for me and communication with Cody in customer service sealed the deal.

First the product. I purchased two of the smaller rugs about 6 years ago. I moved to a new home and wanted to get the larger rug to match the others, but I was told they had been discontinued and were no longer available. Then after doing some serious searching, I found my way to US-Mattress.com. And there was the rug I wanted.

I love the price. I would place my order without a second thought if the trial program has lower processing fee. If the website has a better comparison tool, I am sure it will be a lot easier to shop a mattress online.

I was very satisfied with my experience and would recommend this seller to my friends and family. The representative was courteous, knowledgeable and helpful. It's important to me when making what I consider a larger purchasing decision to feel comfortable.

I ordered mattress years ago from US-Mattress.com, the mattress has pretty good quality, but have strong smell at the beginning, took about two weeks for the smell to be gone. Just order another mattress, will see how this one goes.

This is the 4th mattress that I have purchased from US Mattress. US Mattress always has the best prices and the best products for the consumer. I love this company and their customer service team. They never disappoint. I am looking forward to receiving this next mattress set.

I loved the video, I found it very helpful. A friend of mine told me about this mattress and I can’t wait to receive it. Ordering it was so easy and I would recommend this place to others. They also offer financing, which is super helpful if you are on a budget. It’s worth a good night sleep to know your mattress is the best out there.

I purchased a mattress with the help of Kyle, through their online chat. I had questions concerning shipping and he was able to answer them quickly. I also was informed of their price matching which when I found a mattress at a lower price, Kyle was able to help match the lower price which was all painless. Thanks for the help!

Cody from chat helped me through the difficult process of picking out an adjustable bed base. He took all the time I needed. I told him I needed to check on dates due to having carpet installed before I ordered. He gave me his contact info and made sure he would be available for me. I found a cheaper price elsewhere and within minutes Cody matched it and the purchase was seamless.

So far so good. Ordering is easy w/ financing options available. Easy Peasy - took me a long time to find the right bed. I have searched for a better price since I found the bed I wanted in a physical store. Price is better than anywhere else I have searched including all department and mattress stores.

Great site. Easy to use and seems like you have terrific deals on mattresses. Thank you for the $10.00 discount every dollar helps. We can't wait to try our new mattress. Thank you again and I will recommend your company to all my family and friends.

Just ordered today. Hoping it’s a well built mattress. I watched the video and like that it’s a two sided mattress for a more even wear over time. Love the coil system and tight plush top! Hope it comes as scheduled. Nothing like a good night rest on a great mattress.

I was so surprised! I came to this website looking for the retail equivalent of a specific commercial mattress I had slept on in a hotel. I had an item number and Cody had a recommendation in less than a minute!!! He was super helpful and answered all my questions. Honestly, I had thought it would much more difficult and time-consuming than it was! Cody rocks!

Kathleen was professional, friendly, and was able to answer my questions comparing the mattress for sale by US-Mattress with the model it replaced (that went out of production in 2016). She also helped me understand platform options, and answer a few more questions about the Sleeptracker item. My mattress is on order and I hope the great service so far is a sign of a great delivery and future mattress using experience. Finally, I also appreciated the US-Mattress website its helpful features.

I made a huge mistake buying a mattress from this company. They and their freight company lied multiple times. I tried to do a "comfort exchange" twice (for a $140 fee) and both times I was not sent a new mattress. I would wait for weeks, waste time on numerous phone calls to both US-Mattress and the freight company, only to be told they had "lost the mattress" or some other excuse. It ended up with me being stuck with a low quality, uncomfortable, $1400 mattress. I kick myself every day for letting them take my old mattress. It was a quality brand and not old but was just too firm. I wish I had kept it and put a topper on it or something. I now have to pay every month for a bed that I hate.

Great experience. Can't wait. The best price I could find. Have wanted this mattress for a few years now. Happy to get floor sample box spring. I own a mattress like this already but they are twins. Could not afford the full until I found your site. Kinda stinks to have to pay so much for mattress removal but oh well.

Be wary, you may not get your mattress. I purchased a king size mattress from this company on October 2. It was the King Simmons Beautyrest Platinum Hailey Plush Pillow Top Mattress (Treasure) for $1,199 to be exact. We received order confirmation and details the next day. Great! Nothing happened for 2 weeks. Finally we gave them a call and they told us that the mattress had been discontinued and they had sent us an email on October 4th trying to contact us, which were two lies. I received no communication from them (spam folder included) while we waited around for our mattress, and the exact same mattress is still currently available at an unexplained $700 increase.

I just purchased this queen size mattress and box spring item from you. I am very pleased with the price and quality. If it is as good as it sounds I will definitely recommend it to family and friends. I purchased it for my granddaughter who has nerve damage from a herniated disc in her spine that travels down her leg. She is in constant pain, I’m hoping this will help her to be able to sleep better.

I was super skeptical about ordering online. The online chat man, Kyle, was so helpful. He used my "must have" qualities and recommended a mattress. He told me how this selection (Serta Sapphire Suite II) outsells others by a landslide, is used by luxury hotels, the price won't go lower, people love it... Very thankful for the help. :) I'll review the mattress after sleeping on it.

Accidentally got onto the US MATTRESS website while I was checking out a Tempurpedic Mattress to buy, and started conversing online with KYLE, who was very professional, knowledgeable and patient. I bought the right mattress at that time because of KYLE and stopped further searching.

This is the third mattress I've purchased from US-Mattress, and I'm so excited for it to arrive at my door. Each of the previous mattresses were exactly what I was looking for, and the prices can't be beat. Thank you so much for always having such a great selection, at such incredible prices.

Wide range of selection and good price, detailed product info! Easy to use website, and helpful reviews and videos. shipping time is ok as well. Package is well handled. Very good experience. Will recommend! Probably best online mattress shopping site.

I just bought my second mattress from Us-Mattress. During my first purchased I had trouble with an order. US-Mattress stepped up and took care of my problem. I feel they put the customer first and offered full satisfaction. I was very satisfied with my purchase and how I was treated. This is why I came back. I appreciate when a business shows that they care for their customers and that there will keep us coming back. I will refer anybody thats in the market for a new bed to Us-Mattress. Keep up the good work and that business ethic and you surely will keep the customer coming back. Keep up the good work and that business ethic about the customer and will we come back!