US-Mattress

Great service. The website is user friendly and very easy to maneuver. The ordering process was simple. The transition from USM to the payment section, which is on another website, was not difficult. Everything just flowed smoothly without any problem. Thanks.

So far so good, the price was the best I could find at this time. The verdict is still out until the product is delivered. At that time I will give a final verdict. If you are interested what my opinion is after you have delivered the king size mattress, I will be happy to update you.

I ordered my mattress from US-Mattress on 1-22-18. Received the mattress on the 30th of Jan. The mattress was very thin compared to the online views of that particular mattress. And one of the box springs had a hole in the top of it. I tried the mattress for 6 or 7 nights, and it was a nightmare. It had almost no support and it was as hard as a rock. I got in touch with customer service on the 6th of February and told them of the issues. I sent them pictures of the box spring and the mattress thickness. Come to find out, that the mattress was out of tolerance with the manufacturer on thickness. Please understand that I was told when I ordered this mattress the mattress company upon receiving the order would begin building the mattress for me. If this is true, How was it out of tolerance? It looked like it had been pulled from a warehouse from the bottom of some pile.

After ordering a mattress, I received a call from MDX (outsourced delivery company) to select a delivery date. This Tuesday, the next Tuesday or the Tuesday following. My wife & I work and are never able to take a Tuesday off. The gal on the phone suggested I take a vacation day. Are you kidding! After enough complaining, and looking into (w/ US-Mattress), they called back to say they would accommodate a Saturday delivery for only $250.00! Never once was it mentioned that Tuesday was the only delivery day available, if so, I would shop elsewhere. The $250 fee negates any savings. 2 weeks later, no mattress, no agreement on delivery. I could have gone to my local dealer, paid $200 more than US-Mattress and had the bed in 2 days! I have to look at website regarding canceling the order. Customer service is worthless. Do not order from US-Mattress until you clearly have an agreed delivery process.

Kyle online helped me pick a mattress and that is what I bought! Thank you Kyle! I asked question regarding financing and I did get approved for an acceptable finance option. So far this has been very easy. I hope the product works out as well.

Six weeks delay delivery and no delivery guarantee - When I bought the mattress, the sales are very nice. So I place an order by phone with that salesman. But after the purchase, the customer services is too bad. It seems like their relation with Beautyrest is not that strong, because what they can do is send email to Beautyrest and reorder the mattress, nothing more than that, when the mattress was delayed. It seems like they don't have a binding force of contract with Beautyrest and can not let them ship on time. We wait four weeks but still don't know when it would be delivered. And US-Mattress gives no delivery guarantee but said maybe another two weeks.

First time ordering with your company. Had online specialist Tracey guide me through several questions. She answered them all and made the ordering process quite easy. Thanks. Appreciate all the knowledge on the above order.

US-Mattress.com was very easy to use site. Great discounts and free frame which was a seller for me. Definitely the low price compared to 4 mattress stores I visited. I am excited to experience the mattress for 120 days. The videos and in depth explanation of the product influence my purchase tremendously.

This is my 2nd order from your site, I think Tracey helped the last time, it is easy and fast to work with your company. I will need a king in the future and will look here first when I start to shop.

Received a mattress and it was literally wet and discolored. There were dirt marks and (what I could hope) were yellow highlighter marks. I called US mattress and they were not open on Saturday, despite having delivered on a Saturday. I sent an email with full pictures of the issue, but I felt it was egregious enough to report.

Product video was nice and we had good experience with the website. We had a difficult time in selecting between extra firm and firm mattress but in the end hopefully make the right choice. It's good that this company gives is a 2-3 week trial period to try out the mattress.

It was so easy and I loved that is had the comfort level and the info on back sleeper or side sleeper. AMAZING experience. The site had the best prices. Cheaper than Wal-Mart and Wayfair. I was able to search with my husband on the phone so the mobile site was just as great and the checkout was simple.

Very upset with delivery service. What is wrong with companies that do not make delivery and set up put on booties in a persons home!!! I have white carpet in my bedroom and it’s raining outside but they just walked right in with mud on boots on white carpet! US-Matress should rethink delivery service. I even paid for the setup. Now I get to shampoo my room! Really disappointed. I did not get a delivery receipt or ship papers either!

I love the fact that I can go to US-Mattress online and have great customer service helping me select the ideal mattress. To me this is the best way ever to purchase with their in home guarantee. I've only ever walked into mattress stores and dealt with customer service reps which I felt a little pressured buy something. I can't wait to receive my mattress to try it out :).

We found our favorite mattress from window-shopping months ago (Sealy Posturepedic Copper Hybrid Firm) in retail stores with US-Mattress for like 35% off. We know we're going to love it. Hoping the delivery experience is just as awesome. :) Would highly recommend.

Was hoping for a bit better price since we have no need for white glove delivery but Cody did an excellent job helping us out. After losing almost everything during Hurricane Harvey, getting a good price is almost as important as getting a great mattress again. Thanks!

First time buyer from US-Mattress. Good information, video was helpful but would further help to see side & back sleepers on the mattress. Also, warranty policy information would be good to know. The comfort level rating was good to know, but was it for an average sized male or female sleeper? Information was adequate and sufficient to make a reasonable choice. Thanks for the great website and buying experience. Hope this is followed through with an excellent in-home delivery and service.

Phillipsburg Beautyrest - Tracey did a great job on helping us find a mattress online with US-Mattress. Tracey explained difference between hybrid and regular spring. She helped with narrowing down our decision to two mattresses within our price range. After shopping for mattresses online this was the most reasonable mattress company.

Two months after I purchased what I thought was a brand new mattress, it developed a 2 to 3 inch sag in the middle. After their inspector determined that the mattress was bad and failed inspection, they replaced it with another mattress that had a broken support sideboard. The third mattress they brought out had more of a sag in the middle than the first one. After complaining about the sag, they refused to send their inspector back, saying that it was the last mattress they would bring me. I was better off with the first one. Since then, I have purchased a new one from Art Van and I love it. The biggest $2500 mistake of my life. US-MATTRESS IS THE WORST!!!

APPARENTLY THIS COMPANY HAS ZERO SAFEGUARDS IN PLACE TO PROTECT YOUR PRIVATE INFORMATION and will give it out to anyone who calls! After purchasing my mattress online with "Kyle" I had a unauthorized purchase and some online accounts were flagged as of being tampered with... No Big deal, it was right after Christmas and without placing blame, it has happened before, no big deal. Just to be safe I called and spoke with a Cust Serv rep at US-Mattress and had her notate my account that, no changes to my account or to the order can be made by other than myself. Seems legit, right? Well, that same afternoon I get a funky text message to my phone! Stating "When is your mattress coming?"

Kyle, the 'Live Chat' guy was very helpful in deciding what mattress would be the right fit for all concerned. We spent at least an hour chatting to make sure all bases were covered. He was very polite and patient. Had technical difficulty on my end, but we got through it.

I bought a king size mattress from www.us-mattress.com (office business name is MATTRESS USA INC) for $2123.00 included white glove delivery service. www.us-mattress.com contracted with a trucking company to deliver my mattress on 1/9/2018. 3 guys came and couldn't move the king size mattress to my upstairs bedroom. However they broke my oak wood stair railing! They also made scratches/chips to my oak hardwood floor. I contacted US-Mattress for the issue and sent them pictures of the damages.

US MATTRESS CHEATED ME OF $1400 and won’t resolve. I purchased a top of the line Simmons Beautyrest. They gave it a 3.5 comfort rating. Quite firm the firmest in this line. The mattress delivered is so soft and unsupportive I can’t sleep on it. Customer service won’t return calls. Total scam. I spoke with them for hours no resolution or responsibility. I had to buy a foam mattress on Amazon just to sleep. I was willing to pay for a proper mattress upgrade and did. Again mattress wasn’t even close to what was described by detail video. I’m out all that money and two months sleep and they don’t care.

I have purchased 2 sets of mattresses from this company - in the space of 4 years. Both times, I chose the firmest mattress they had. Both times, the mattress began sagging within 18 months. I called them and they said to send them photos and measurements, both of which I did. Their response? "We only replace beds if they sag 1 1/2 inches - WITHOUT someone lying on it." What kind of bed begins to sag within 18 months. I only purchased the mattresses because I was having serious surgery and the mattress I had was less than firm. When I sent them photos of the bed, I got the response I hoped I would not get: "We're not responsible for mattresses going soft. They just get 'softer' over time." This was the HARDEST ONE THEY SOLD. It was a medium-priced Sealy. It was one of those advertised as not having to "flip" it, which I thought was nice.

I ordered a mattress on 11/24. At the time of ordering, I was told that it would take 1-3 weeks for delivery. I needed the mattress for out of town guests on 12/16, so this was an acceptable time frame. I monitored my order and finally heard that the mattress was ready for delivery on 12/12. When I called the automated number to schedule delivery, the system said the first available delivery date was 12/22. 10 days away and a full month after ordering the mattress. After repeated attempts, I was just able to get MXD (the delivery company) on the phone and they informed me that the first day it would be available for delivery would be 12/22 and said there was nothing they could do and that I would need to contact US-Mattress if I needed it sooner.

I purchased the bed during the Black Friday sale on Nov 25th 2017. If you notice on their site they have only the option of purchasing delivery with installation or delivery with pick up of old bedding, which I ordered and paid extra. I also purchased a bed frame which I never received. After the bad experience I contacted US-Mattress to express my concerns about how the delivery was handled. They told me that I had paid for express service, well today is the 11th of Dec, 2017. Would you considered that express service? I also told her about the frame and she just said I will have to talk to the delivery service. She didn't offer to compensate me for the frame I paid for or the service. Guys please stay away, you will regret it.

Ordered my son's mattress and it took about two weeks to arrive no issues. I order a mattress for myself and it doesn't arrive. Email US-Mattress and they tell me to call shipper. Call shipper and get no response. I then call US-Mattress and they tell me it's at the shipper again. Decided to cancel the order because the aggravation isn't worth the savings.

Mattress was delayed several times, customer service was no help. Mattress was too soft so I exchanged (along with $140 processing fee) for a more firm mattress, which when it finally came was in fact far softer than the original. The company says to exchange now will cost a $490 processing fee. $490!!! These people are thieves. Go to Mattress Firm or Macy's or anywhere else, don't get suckered in.

Excellent customer service agents who are ready to help, very knowledgeable and friendly. They assist and answer all questions. They also follow up after delivery to ensure everything was done right. Buying products from US Mattress was really a very pleasant experience.

I have been looking for a mattress for some time. I was told to try your company for a Stearns and Foster. I appreciate Joshua ** for his patience with me. I hope my mattress is as great as his customer service!! Will write again after I have had a few nights on it!