US-Mattress

I went into this task of searching out a replacement mattress with trepidation because I've been severely disappointed previously... and the longer this goes on, the cost is not only in money and time - but health... as the higher profit foam/lower gauge steel mattresses are an anathema to good posture and back health. Jerad was courteous, patient, understanding, knowledgeable, and above all competent in slowly, methodically... sympathetically walking me back from my despair of possibly never finding another good mattress to replace my (still in good condition, late 1990s Simmons Beautyrest King... but for age-worn 'quilting').

Last month (Feb 2020) we chose to purchase a Beautyrest king-sized mattress from Us-mattress, (our 1st purchase from this company), instead of local companies with whom we've purchased from before. We quickly determined US-Mattress' telephone sales rep was informative, pleasant and trust-worthy. Our subsequent dealings with customer service reps by email and online chat were likewise. The delivery service (XPO) contracted by US-Mattress was just as professional, making sure that we were provided with a certificate of insurance. The delivery was on-time and the personnel were careful in both the delivery of the new mattress and the takeaway of the old mattress. US Mattress' price was competitive with local and national companies. We would use US-Mattress again and would recommend them to our friends and family.

This has been a great overall experience with US-Mattress. I bought 2 mattresses, one King and one Queen size extra firm Beautyrest Black and they are perfect! Absolutely no complaints, firm for back support yet soft enough for comfort. I love these mattresses even more because I got a great price. The customer service I received when I called in to place the order was very professional and helpful advice. The delivery was just great. The delivery men were polite, considerate and prompt. I also received my Visa Promo gift card faster than expected. I will definitely recommend US-Mattress to friends and family because my expectations have been exceeded and that rarely happens. Thank you so much!

Tillingham Beautyrest 3. Our first mattress arrived damaged (from shipping). Customer service was excellent. They told us not to accept it and we had a new one in a couple of weeks on top. I went back and forth with Ryan. He went above and beyond to make sure our new mattress arrived when it should and wasn’t damaged. He answered every question I had and was very knowledgeable. Because of him I will recommend to everyone as I was hesitant buying online.

Buying a mattress is a confusing and extremely tough thing to do. Every mattress manufacturer renames and issues different item numbers for every retailer that sells their products, so that finding a mattress to compare prices with multiple retailers is impossible. The way I was able to pick a mattress to purchase through the US-Mattress site, was starting from "comfort level" in the filter section as you search. I could not find these mattresses at ANY retail location near me to "test" it out, but I knew that I wanted a softness comfort level of 9 or 10. I do not want to have to buy a mattress topper every couple of years. I received the mattress just a week ago, and turns out, that it is perfect!! The soft comfort level that I was hoping for!!

Compared prices with Macy's and JC Penny, and you were the lowest. Really hoping the delivery experience is great as well. The selection was almost overwhelming, but I liked the resources made available for research. Your compare screen could use some reprogramming.. I hate the side scroll.

I have owned this mattress for 45 days and it sinks on the right side and left side already. It is uncomfortable because you are not even and we wake up sore in the morning. US Mattress does nothing direct for unhappy customers regarding product and just sends you to manufacture warranty department. You should just buy direct from manufacture or go to store that backs up the product they sell directly.

Comparing mattresses online can be a daunting task, but the chat support I received from Jerad was informed and helpful. I compared several mattresses and asked many questions, and he gave thoughtful responses and was very patient. It was obvious that he knew the products and was interested in helping me find a mattress that suited my needs. Overall it was an extremely positive experience.

I love US-mattress.com. I've ordered mattresses from them previously. They have great deals on great mattresses & great info to help figure out which is best for our needs. Thank you, US-mattress.com!

It would be nice if the delivery day was much sooner. However I will be patient and I look forward to get better sleep with my new mattress by Serta and it was also nice to receive a discount as well. Thanks!