US-Mattress

After spending numerous sleepless nights and waking up in the morning feeling like crap, my wife and I decided to “take the plunge”, and make a big investment for our sanity. The time had come to go shopping for a new mattress. With so many options on the market, the experience can be very exciting, but at the same time, it can quickly start to feel overwhelming. This is why I would like to commend Olivia, who was not only very patient with us, but also demonstrated to be very knowledgeable about mattresses AND motion bases.

I had a great experience with US Mattress Birmingham. It was about 9 years ago that I bought a mattress from Gardner White so that was the first place I looked. Unfortunately I had a terrible experience this time around and I felt the salesperson was pushing me to buy higher than my price range. I left disappointed and discouraged but went to US Mattress the next morning. I had a great experience and most importantly I get heard from the US mattress salesman. He had great recommendations and gave me my space while deciding what I wanted. Overall I ended up buying my mattress that day and I am so glad. I felt good giving my business to someone who deserved it and was not pushy.

Salesperson was knowledgeable and very helpful. I needed a firm bed that could still work with an adjustable frame. Found one on their website but current model was in the store so I was able to try it out for sure. The current model was “in stock” but not the current model. Chose the current one since I needed the mattress ASAP. Unfortunately, something went wrong with their systems because the order sat in the system leaving the mattress in its distribution warehouse taking 15 days to finally get it transferred to the delivery warehouse for final delivery to the house. It was expected to be final delivered to the house in a week or less. The customer service people and sales people were very helpful but the logistics support person was never available and the customer service and salesperson had no ability to get the mattress moved from the distribution warehouse.

The ordering process was easy and the customer support is great. I am happy with the mattress and adjustable base. I would have given 5 stars if it wasn’t for the extended delivery delays/rescheduling. On the day of scheduled delivery, I would be notified via text that the delivery has been rescheduled. This happened 3 times. My order was scheduled for 3 different days. Then the delivery time changed from 8-12 to 3-7pm. Again, the notification was last minute. I waited 3 hours at home only to be notified that the delivery time has been moved.

We bought two mattresses from US-Mattress. One was for our son and that one is perfect. It's very comfortable. But we are not very happy about the one that we bought for ourselves. It's not as firm as we thought it would be. I called a couple of weeks after we got the mattress and they said to wait and give it some more time then call them back. Now that it's been more time, we need to call them back.

The bed is a good bed, but the frame arrived with glides, not wheels, even though I had ordered one with wheels. I phoned the store and was told there were no frames with wheels even though I had ordered one (and all the display models in the store have them). The bed is now assembled and immovable, and I have registered my complaint with the store. I will have to buy another frame at another store in order to get one with wheels, and then I will have to dismantle the bed in order to remove the old frame and insert the new one. This is a lot of bother. I gather I have no recourse except to complain, and I will have to remedy the situation by myself. I live alone and am in my nineties, so it won't be easy.

Bed is just how I like it, nice and firm. Talked to a woman the phone, was going to order #1 firmness, she recommended I get the #2 and gave me a deal on the adjustable frame and she was right. I think my back feels better already after 1 night.

I purchased a king and crib mattress through Lucas! He was extremely helpful and I couldn’t be happier with my mattress! They delivered it straight to my apartment and carried it up a flight of stairs and I didn’t have to lift a thing.

Josh did a great job explaining and showing us the different types of mattresses and spent a great deal of time with us. We also got a great deal on the mattress we wanted. I would suggest seeing Josh anytime you are in the market for a new bed or bedding.

We had a flawless experience from purchase to exchange- our salesman Ryan in Novi, Mi was extremely helpful, professional during the whole process. Our new mattress will be delivered in a couple days and we have been very pleased with the whole process!