US-Mattress

I went into this task of searching out a replacement mattress with trepidation because I've been severely disappointed previously... and the longer this goes on, the cost is not only in money and time - but health... as the higher profit foam/lower gauge steel mattresses are an anathema to good posture and back health. Jerad was courteous, patient, understanding, knowledgeable, and above all competent in slowly, methodically... sympathetically walking me back from my despair of possibly never finding another good mattress to replace my (still in good condition, late 1990s Simmons Beautyrest King... but for age-worn 'quilting').

Last month (Feb 2020) we chose to purchase a Beautyrest king-sized mattress from Us-mattress, (our 1st purchase from this company), instead of local companies with whom we've purchased from before. We quickly determined US-Mattress' telephone sales rep was informative, pleasant and trust-worthy. Our subsequent dealings with customer service reps by email and online chat were likewise. The delivery service (XPO) contracted by US-Mattress was just as professional, making sure that we were provided with a certificate of insurance. The delivery was on-time and the personnel were careful in both the delivery of the new mattress and the takeaway of the old mattress. US Mattress' price was competitive with local and national companies. We would use US-Mattress again and would recommend them to our friends and family.

This has been a great overall experience with US-Mattress. I bought 2 mattresses, one King and one Queen size extra firm Beautyrest Black and they are perfect! Absolutely no complaints, firm for back support yet soft enough for comfort. I love these mattresses even more because I got a great price. The customer service I received when I called in to place the order was very professional and helpful advice. The delivery was just great. The delivery men were polite, considerate and prompt. I also received my Visa Promo gift card faster than expected. I will definitely recommend US-Mattress to friends and family because my expectations have been exceeded and that rarely happens. Thank you so much!

Tillingham Beautyrest 3. Our first mattress arrived damaged (from shipping). Customer service was excellent. They told us not to accept it and we had a new one in a couple of weeks on top. I went back and forth with Ryan. He went above and beyond to make sure our new mattress arrived when it should and wasn’t damaged. He answered every question I had and was very knowledgeable. Because of him I will recommend to everyone as I was hesitant buying online.

Buying a mattress is a confusing and extremely tough thing to do. Every mattress manufacturer renames and issues different item numbers for every retailer that sells their products, so that finding a mattress to compare prices with multiple retailers is impossible. The way I was able to pick a mattress to purchase through the US-Mattress site, was starting from "comfort level" in the filter section as you search. I could not find these mattresses at ANY retail location near me to "test" it out, but I knew that I wanted a softness comfort level of 9 or 10. I do not want to have to buy a mattress topper every couple of years. I received the mattress just a week ago, and turns out, that it is perfect!! The soft comfort level that I was hoping for!!

I ordered Beautyrest Phillipsburg III Extra Firm from US-Mattress in early August. It was scheduled to deliver by early September. Keeping receiving auto-generated emails saying the order will be delayed by 5-7 days. I called the customer service couple times, always got the same answer "Simmons got production issue", and when I asked about average delivery time these days, they shy away and tell me to be patient. This is ridiculous, how could any company tell its customers to be patient when they failed the promise??? I still haven't received my order, I start to doubt the business is a fraud...

Placed an order on July 12, 2020 (King Simmons Beautyrest Hybrid Level 1 BRX1000-IP Medium 13.5 Inch Mattress). The initial delivery date was Aug 10-12. Received an email on Aug 11 that the mattress will be delayed by 5-7 days. On Aug 14, I receive an email that my mattress has shipped and given a tracking link. The tracking has been stuck on "waiting for item to arrive at local hub". I have contacted a rep from US Mattress 2 times and both times given a generic message that there is no expected ship date due to a shortage of raw materials, which implies the mattress has not been made... I understand that might be the case, but why confirm the item was shipped on Aug. 14. So has the mattress been made but not shipped or just not made. I have not been given an estimated time and just expected to wait indefinitely. Terrible experience. P.S. Why would you have a sale if you can't deliver the goods?

My first time buying a mattress on-line, and of course, I made some mistakes. The way customer support handled and solved it made me very confident that I can buy online from this company with no worries at all. I really appreciated the attention and kindness I had. Thank you.

I wish I had NOT dealt with US-Mattress to begin with! The Sales guy at the Plymouth store was nice and helpful (although was a mouthful but won't use that against him.. It's his job). Right there, on first visit we placed two orders one for FULL and another for KING (about $2000+). Expecting our beds and bed-boxes to come in a few weeks. Week later still waiting for one of bed-boxes and no one can apparently help. The sales guy that we dealt with who was eager to get the order, mentioned he does not have access to find the status of the orders and is not "allowed" to provide customers help with their existing orders!!! Really!!! That was the first RED FLAG.

So far, my mattress purchase is going well. I did want to take you up on your offer to price match. Home Depot offers the same mattress, but for $249 or $20 less. Can you please price match?