US-Mattress

I went into this task of searching out a replacement mattress with trepidation because I've been severely disappointed previously... and the longer this goes on, the cost is not only in money and time - but health... as the higher profit foam/lower gauge steel mattresses are an anathema to good posture and back health. Jerad was courteous, patient, understanding, knowledgeable, and above all competent in slowly, methodically... sympathetically walking me back from my despair of possibly never finding another good mattress to replace my (still in good condition, late 1990s Simmons Beautyrest King... but for age-worn 'quilting').

Last month (Feb 2020) we chose to purchase a Beautyrest king-sized mattress from Us-mattress, (our 1st purchase from this company), instead of local companies with whom we've purchased from before. We quickly determined US-Mattress' telephone sales rep was informative, pleasant and trust-worthy. Our subsequent dealings with customer service reps by email and online chat were likewise. The delivery service (XPO) contracted by US-Mattress was just as professional, making sure that we were provided with a certificate of insurance. The delivery was on-time and the personnel were careful in both the delivery of the new mattress and the takeaway of the old mattress. US Mattress' price was competitive with local and national companies. We would use US-Mattress again and would recommend them to our friends and family.

Tillingham Beautyrest 3. Our first mattress arrived damaged (from shipping). Customer service was excellent. They told us not to accept it and we had a new one in a couple of weeks on top. I went back and forth with Ryan. He went above and beyond to make sure our new mattress arrived when it should and wasn’t damaged. He answered every question I had and was very knowledgeable. Because of him I will recommend to everyone as I was hesitant buying online.

Buying a mattress is a confusing and extremely tough thing to do. Every mattress manufacturer renames and issues different item numbers for every retailer that sells their products, so that finding a mattress to compare prices with multiple retailers is impossible. The way I was able to pick a mattress to purchase through the US-Mattress site, was starting from "comfort level" in the filter section as you search. I could not find these mattresses at ANY retail location near me to "test" it out, but I knew that I wanted a softness comfort level of 9 or 10. I do not want to have to buy a mattress topper every couple of years. I received the mattress just a week ago, and turns out, that it is perfect!! The soft comfort level that I was hoping for!!

Kevin is a very well informed sales representative and after spending all day on the phone with different department stores, online stores, and discount outlets, he was the only one that understood that I did not want MEMORY FOAM and needed FIRM; not Very or Ultra Firm or Cushion Firm and he could steer me to the exact model number in the search engine that I wanted. Many outlets did not understand the different firmness or the models they carry. My mattress from US-Mattress will be built to order which ensures the Sealy CertiPUR foam will be in it. Some outlets carry models pre-2015 and they have off-gassing. Because many online outlets have had their mattresses in storage standing upright for some time the reviews have complaints of sagging. US-Mattress ships everywhere in the Continental US!

The reviews you allowed on your site were very helpful in making our decision. I am only able to sleep good at hotels but have never been able to find a hotel quality mattress that we deemed worthy. Thank you.

There were lots of options available on the site and the prices were comparable to the direct seller. The gift bundle offered was also a great bonus. Free shipping and removal was another great benefit. I would buy from this site again and recommend to others.

Bought my mattress for my 15 year old son in 2017, called Kathleen in the warranty department and she helped me resolve the issue with the mattress. I highly recommend her, she is efficient, prompt, and very knowledgeable. She is definitely an asset to your company. I have always bought my mattresses through US Mattress, but this has made me a loyal customer.

I ordered a mattress on Thursday, March 19 and my friends who bought it told me that the mattress is in bad quality and it will collapse in a few months. I would like to cancel my order (Saturday) and submitted a request to cancel it. They replied on Monday saying my mattress cannot be canceled since it is in production but the cancellation policy says it can be canceled WITHOUT FEE before shipment. I argued with them and they changed their words and asked for $250 cancellation fee. This is completely a SPAM website and DO NOT buy any mattress on it. Their customer service is worst!!

Tempur-pedic mattress. Because when the mattress was delivered there was no paperwork with it I can not verify if this is in fact the mattress I ordered and paid for or if someone did a bait and switch. VERY DISAPPOINTED VERY UNSATISFIED CUSTOMER!!!!