US-Mattress

The online experience was very nice. I was pleased with the overall selection of products. The mattress I chose looks nice for the price. I hope when it arrives that it will be as expected. Thankfully there is a return available.

Great selection of mattresses, loads of info to help you make a decision. Great deal on the Presidents' Day sale. I really liked that you have informative videos to go with the written reviews. Free delivery and the 120 day trial made this a no-brainer for our mattress purchase.

I was unable to uses my A.E. Gift Card towards this purchase, and was also unable to use my Amazon Gift Card, as it would not accept the Code scratched off on back of gift card. This process took way too long.

Excited to get new mattress for guest room. This will be the third mattress I have ordered from US-Mattress. Always pleased with quality & comfort. The delivery process is on time & smooth. USM I referred a friend last year & was supposed to get a cash bonus but never received it! Sure would like to receive it!

Ordering process was easy except for it didn't want to recognize my delivery address. I was then able to get it entered. Delivery will take 2 to 3 weeks which seems a bit long but not really a problem as we still have our original bed in place.

The transaction was simple. The information online about the mattress was informative and complete. Good price on the mattress set. We compared local shopping to what US Mattress had to offer and it was the same as what we found locally. The model name was different, but the specs on both items were the same and the online site said it was under a different name.

After a short chat with Kyle about my plans to check out the foam mattresses such as Purple, Casper etc, Kyle seemed to give me his heartfelt opinion which seemed true and accurate. That said, I decided to take advantage of a good sale because it was expiring. I have no reservations at all about making this purchase and commend you and Kyle for instilling the knowledge to help us customers make our decisions. Thank you...

There is a lack of communication to customers. Emails and phone calls were not responded to. I found out on my last call the order was canceled due to an address issue without notifying me right away either by email or phone.

On our 4th redelivery - purchased in Oct 2018 - Still don’t have an undamaged/deliverable mattress. Service is polite; but after 20 emails, we still paid $5k for a bed we don’t have. We shouldn’t have to go find a new seller and start over. They should make it right.

Found a great mattress at a great price. Easy order experience, BUT mattress never got delivered. After waiting over a month, they could not find the mattress and we still had not been contacted by their "delivery team". Got the same response from their customer service twice that they were "escalating" it and should hear back in 48 hours. No response. May be a great mattress but don't expect it to actually get delivered in a reasonable time.

I just ordered a Stern & Foster Estate Bella Claire Ultra Firm Mattress from US- Mattress.com. They seem to offer good customer service when I contacted their toll free number and their Internet Ordering was an very pleasant experience so far.

Your company is great to deal with. Your website is one of the best out there and very easy to use and navigate. Your product descriptions and product videos are very detailed and answered all of my questions before I purchased the mattress, box spring & pillows.

Cody was very helpful. Knowledgeable about comfort ratings and compared my existing mattress to the new one. Asked relevant questions and directed me to comfort rating of new mattress. I’m a side sleeper having hip pain with current mattress. Hoping this change will improve the pain and help me to get better sleep.

Finally we found a flippable mattress, a quality maker, functional website, large selection, great information available on each mattress -- videos, "Try It View", etc. Love having the PayPal option to pay AND the 120-night trial guarantee sealed the deal. So far so good!

Mattress lost its form in four years. I am so disappointed with my purchase. I purchased a Beautyrest mattress from US Mattress company in June 2013. It was supposed to last 10 years. The mattress degraded within four years. Very poor quality mattress that I paid over $1000 for. Now I’ve suffered from countless backaches. Completely disappointed.

Customer service chat was very helpful and my purchase decision was based on answers to questions and concerns about home delivery that I had. Sale price and Free delivery and set-up for me and communication with Cody in customer service sealed the deal.

First the product. I purchased two of the smaller rugs about 6 years ago. I moved to a new home and wanted to get the larger rug to match the others, but I was told they had been discontinued and were no longer available. Then after doing some serious searching, I found my way to US-Mattress.com. And there was the rug I wanted.

I love the price. I would place my order without a second thought if the trial program has lower processing fee. If the website has a better comparison tool, I am sure it will be a lot easier to shop a mattress online.

I was very satisfied with my experience and would recommend this seller to my friends and family. The representative was courteous, knowledgeable and helpful. It's important to me when making what I consider a larger purchasing decision to feel comfortable.

I ordered mattress years ago from US-Mattress.com, the mattress has pretty good quality, but have strong smell at the beginning, took about two weeks for the smell to be gone. Just order another mattress, will see how this one goes.

This is the 4th mattress that I have purchased from US Mattress. US Mattress always has the best prices and the best products for the consumer. I love this company and their customer service team. They never disappoint. I am looking forward to receiving this next mattress set.

I loved the video, I found it very helpful. A friend of mine told me about this mattress and I can’t wait to receive it. Ordering it was so easy and I would recommend this place to others. They also offer financing, which is super helpful if you are on a budget. It’s worth a good night sleep to know your mattress is the best out there.

I purchased a mattress with the help of Kyle, through their online chat. I had questions concerning shipping and he was able to answer them quickly. I also was informed of their price matching which when I found a mattress at a lower price, Kyle was able to help match the lower price which was all painless. Thanks for the help!

Cody from chat helped me through the difficult process of picking out an adjustable bed base. He took all the time I needed. I told him I needed to check on dates due to having carpet installed before I ordered. He gave me his contact info and made sure he would be available for me. I found a cheaper price elsewhere and within minutes Cody matched it and the purchase was seamless.

So far so good. Ordering is easy w/ financing options available. Easy Peasy - took me a long time to find the right bed. I have searched for a better price since I found the bed I wanted in a physical store. Price is better than anywhere else I have searched including all department and mattress stores.

Great site. Easy to use and seems like you have terrific deals on mattresses. Thank you for the $10.00 discount every dollar helps. We can't wait to try our new mattress. Thank you again and I will recommend your company to all my family and friends.

Just ordered today. Hoping it’s a well built mattress. I watched the video and like that it’s a two sided mattress for a more even wear over time. Love the coil system and tight plush top! Hope it comes as scheduled. Nothing like a good night rest on a great mattress.

I was so surprised! I came to this website looking for the retail equivalent of a specific commercial mattress I had slept on in a hotel. I had an item number and Cody had a recommendation in less than a minute!!! He was super helpful and answered all my questions. Honestly, I had thought it would much more difficult and time-consuming than it was! Cody rocks!

Kathleen was professional, friendly, and was able to answer my questions comparing the mattress for sale by US-Mattress with the model it replaced (that went out of production in 2016). She also helped me understand platform options, and answer a few more questions about the Sleeptracker item. My mattress is on order and I hope the great service so far is a sign of a great delivery and future mattress using experience. Finally, I also appreciated the US-Mattress website its helpful features.

I made a huge mistake buying a mattress from this company. They and their freight company lied multiple times. I tried to do a "comfort exchange" twice (for a $140 fee) and both times I was not sent a new mattress. I would wait for weeks, waste time on numerous phone calls to both US-Mattress and the freight company, only to be told they had "lost the mattress" or some other excuse. It ended up with me being stuck with a low quality, uncomfortable, $1400 mattress. I kick myself every day for letting them take my old mattress. It was a quality brand and not old but was just too firm. I wish I had kept it and put a topper on it or something. I now have to pay every month for a bed that I hate.