US-Mattress

Great customer service and easy website. I have not seen the product yet, this is just reviewing the ordering process. Had great help from Kyle on answering my questions (promote the man!). Looking forward to seeing the delivery and set up process and hopefully 5-star bed. One thing that was disappointing is the tax was not shown until I filled all the information in. Pretty sneaky tactic IMO. I would be more forthcoming with the true cost.

Ordering process was easy except for it didn't want to recognize my delivery address. I was then able to get it entered. Delivery will take 2 to 3 weeks which seems a bit long but not really a problem as we still have our original bed in place.

I tried to use Amazon Pay to pay the order but failed. The address and payment choice are not clickable. I have to switch different browser and use credit card to pay it directly. It's really inconvenience experience, but your deal is great!

A mere barely better than average experience from here on out will make this 'mission' wildly successful. I was tasked to effectuate the purchase, within a mere 24 hours no less, of a new high-quality queen mattress & box spring for my partner & her partner-in-crime, our one-year-old baby girl, for their sleeping pleasure, as I was banished to solitary slumber confinement by them many months ago. Did my homework (which was absurdly unfathomable in nature, as I am a lawyer with OCD, ADHD & some!!!) & made the purchase from US-Mattress ("US-M") for literally one-third of what it would have cost here at Macy's. Full Disclosure - had Macy's the foresight to run its July 4th sale through today, its price would have been considerably lower, but still twice that of US-M.

Very helpful customer service, I bought a pillow with a gift card I was given for purchasing a mattress that is apparently on back order and will take over a month to receive from date of purchase. Hoping I receive all my products soon.

This is my 2nd order from ya'll. During my 1st order I made a mistake with my email. When I contacted customer service the representative was consummately professional and very helpful. US Mattress has earned my undying loyalty. Customer service seems to be a forgotten aspect of modern business. I intend to thank you by becoming a loyal customer. I will also recommend US Mattress to those who ask.

How can you charge me if I paid $2,000 without an order number, you stole my money, what is my order? Please tell me what is my order number and I will be a very very very happy customer. I will tell the bank you took my money.

This is the 5th mattress I been purchasing from www.USMattress.com. I love their website and the customer service, the chat is fast and convenient, the prices are amazing and the fact that mattress will be made to order instead of picking up some stuck product that is been waiting to be purchased in some store for years is my favorite. Thank you US-Mattress.

I have received mattress today with 73*76 dimension which the tag says the mattress is 77*79.5. The mattress does not fit in my king bed properly as I see soo many gaps in that. I have had a very bad overall experience. 1) I had bought a mattress earlier in March and within 7 days I did warranty claim about sagging. Which was not processed claiming that I had improper support. HOWEVER the mattress said clearly that there is no support required for this. And my mattress was not changed. For almost 1.5 months that matter was not resolved even though I mentioned we are not even sleeping on the mattress.

This is my second purchase through US-Mattress and I am highly satisfied thus far. I contacted the 1-800 number and spoke with Laurie at ext. 2275 and she was an amazing help (I really wish she could get credit for this order as she was gone for the evening when I was ready to order and was afraid to miss out on the sale as it was the last day). Overall the rep explained everything regarding mattress differences and what I should expect when looking for a mattress for my toddler.

The website worked flawlessly in choosing a suitable mattress. I found a coupon code that gave me additional $10 off my order which was nice. The ordering and purchase went smoothly. Along with the Lowest Price Guarantee; I hope to have scored a good value purchase with a mattress suitable for me.

I did live chat, Kyle was an enormous help choosing the right mattress for me. And stuck through the whole process answering several questions. Buying a mattress is scary, he made it very easy. I was putting off purchasing because I had no idea where to start and Kyle made me feel very good about going ahead with a purchase. And I feel confident I will love my new mattress.

Bought the mattress, sent in for gift card rebate on 2/26/2019 and still haven't got it. I called last week on 04/25/2019 to be told they ran out of gift cards and were waiting. Called in 04/29/2029, was on hold for 11 minutes (was told it would be up to 5 minutes) and the guy said "we are still waiting on the gift cards." WTH?? They want your payment NOW, but they are in no hurry to get you what was promised...

Everything was great and they allowed me to use my Amazon pay account. This was the only place I could find the exact pillow I needed as a friend had loaned me one to try out. It was the only one that allowed me to wake up without my usual neck pains.

Beautyrest Kenosha Place III Plush Pillow top - My experience with the website was very positive. You provide ample information about the product including overviews, technical details, specs, and reviews. It was very easy navigating through the site and I like the payment options including paypal. Thank you for making a difficult process easy.

Simmons Beautyrest Kenosha III. Site easy to navigate. Very helpful information and reviews to aid selection of mattress. The expert and body type evaluations of mattress selections are a great aid to determining mattress fit. The 120 day trial period also takes some of the stress out of purchasing a mattress. I appreciate the thought and effort put into the online page presentation, item selection and purchase.

The online buying experience ws easy with no problems. Ratings and customer reviews were easy to follow. When mattress gets here I will update. Hoping the same as before as I had a Beautyrest for 20 years. It was a great mattress, hoping this will be the same.

US Mattress.com offers great products at great prices. It's very easy to navigate through their website. They have a great tool to determine what matters would work best for each individual based on weight and preferred sleeping positions. They also offer a variety of sizes and types of mattresses. I would highly recommend them to anyone shopping for a mattress.

The site is easy to use and the video description was very helpful. The mattress allows our company to rest comfortably in our guest room/office without the discomfort of the metal bar in the frame causing back pain and disrupting a great nights sleep.

Excellent website. I love the choice of PayPal or Amazon Pay. I will recommend this company to all of my friends. I will admit though, I tested this mattress at a brick and mortar store, and found it online cheaper. As much as I love to support local businesses you just have to go with the best price.

Support was a very positive and helpful. Made sure we would qualify for the 10 year warranty and the mattress was new in the packaging. Stayed with us until all our questions were answered. Great savings. A fourth of the cost at retail.

We ordered our new Chattam & Wells top-of-the-line Franklin Euro-top King mattress and matching box springs from Kevin. He is a top-notch professional and was excellent to work with on this order. This is our second Chattam & Wells King mattress and box spring set, having purchased our first 14 years ago: a similarly top-of-the-line Luxe VII model.

I needed some guidance on a mattress protector for my new Simmons Hybrid mattress that we purchased last week as not familiar with this type of mattress yet & Kyle was able to help me purchase one. I cannot wait to receive both. Thank you!

Great place to buy a mattress. This is the second time I buy a mattress here in this site and, I will probably come back because it's easy and convenient. I have recommended the site to some family members and they said they will definitely try it.

Just like any mattress buy experience, you won't be able to comparison shop. The mattress names are customized for every seller and each are slightly different. So you can only look at overall comparisons. Anyway, I was able to compare the Beautyrest silver hybrid tracy III with other silver hybrids of similar nature and I think it compares fairly well at a decent price. I bought another Simmons from them a few years back and I'm happy with it, so I'm a repeat customer.

I was very pleased with how easy the website was for finding a great mattress in addition to the easy ordering process. The company offers approx a 100 day free trial, so if I do not like the mattress, I can simply return it. I look forward to receiving my new mattress. I also look forward to doing business with this company again because of their great prices.

My husband found US Mattress online and was delighted to find that they give information about all the different mattress names and how to compare them. US mattress was very helpful and matched the best price I could find. Their prices were already great too. I was very pleased when I called and when I worked with Kyle on online chat. It was easy and a pleasant experience! I am excited to get our mattress!

The online experience was very nice. I was pleased with the overall selection of products. The mattress I chose looks nice for the price. I hope when it arrives that it will be as expected. Thankfully there is a return available.

Great selection of mattresses, loads of info to help you make a decision. Great deal on the Presidents' Day sale. I really liked that you have informative videos to go with the written reviews. Free delivery and the 120 day trial made this a no-brainer for our mattress purchase.

I was unable to uses my A.E. Gift Card towards this purchase, and was also unable to use my Amazon Gift Card, as it would not accept the Code scratched off on back of gift card. This process took way too long.