US-Mattress

I was looking for a particular frame that would be delivered and brought into my home. I tried J.C. Penney first but they only drop off at the door. So, I went with US-Mattress. I had a great ordering experience, but when they delivered it, they gave me the wrong frame. So, I sent it back immediately and I had to go through getting another one. I don't know if it was the person who ordered it that wrote down the wrong one or if it was the company, because when I got my email, there was no way for me to tell if I got the right one. The emails they send could be more explicit. I also told them 500 times that I needed a divided base and they still sent me the split base. Also, I paid for a divided frame and the split cost more.

I had a Chattam & Wells mattress 20 years ago and I wanted another one. US-Mattress was the only place I could find a Chattam & Wells. The sales people and the delivery were great. However, the tufts are deep. You sink down far into the mattess. It almost feels like you’re in a sinkhole. It’s gonna take a little getting used to. Other than that, everything was great. I would recommend US-Mattress.

I went around to the store here, and I checked some mattresses out in person. I tried this Beautyrest out. So, I ended up getting a Beautyrest. But for the price, it’s not what I expected. A week after it was delivered, I laid on my bed and I noticed that it's slightly lower on one side, and that's from the body weight. And I noticed that it’s lower than the other side that I haven’t even slept on. It wasn't like that at first. But then, it's like it's sinking in.

My wife and I had to go to the local mattress store to figure out what mattress we wanted. Once we figured out what worked for her best, we looked around for good deals. The salesperson at US-Mattress did a really good job. Originally, we were going for a California King but decided to switch to a Regular King. However, I'm dissatisfied because we haven't finished the order yet. The mattress hasn't arrived yet. I reached out to our salesperson two weeks ago to ask him about it. He said, "They might be delayed with the mattress. Give it another week." I waited till beginning this week and I wrote them up again trying to get updates. We had no update yet and they're gonna reach out to me sometime next week, hopefully, to figure out what happened.

I was looking for a certain bed. I typed it into Google and US-Mattress came up. I called them because I assumed it would be a 24/7 number. They didn't answer and the first thing the next morning, I got a call from them. I thought that was really creepy. If I wanted a call back, I would have left a message. The rep and I talked and he kept telling me it was the lowest price he could give. Every time I say, "I'm gonna go now", he would say he could go lower. I ended up buying the mattress over the phone which kind of irritated me. I didn't want to buy it over the phone because I didn't want to spell my name, email and street. As he was telling me what price he could give me, I determined I could get the same price online. When I said I was gonna go buy it online, he said he wouldn't get his commission. I thought, "What do I care?" But I felt bad so I placed the order with him.

I ordered from US-Mattress and they emailed a while ago that it'll be delivered between 8:30 and 12:30. Hopefully, this will be firm and we won't have to have any problems like the other one that they delivered. There was a mistake because when we made the purchase, we couldn't try the mattress out. And when I spoke with their rep, Jerry, he assured me that everything would be what we wanted. My wife's quadriplegic and we need a firm mattress so I can turn and dress her in bed. I was very confident that they would deliver on it but the one that they sent here was way too soft. It was like a trampoline when I tried to move my wife on it. We got a number four and the one I asked for was a one or two. But other than that, Jerry was very nice and seemed very knowledgeable.

Dave ** answered my phone call seeking information about mattresses and box springs. He was pleasant, full of useful information, a great listener and he left me feeling terrific about my choices and my purchases. As a tour guide and hospitality rep. myself, I appreciated everything about his time with me.

Easy ordering, text help from your rep Jerad applying discount code. Slept on one of these mattresses in Grand Sierra Hotel in Reno. The most comfortable bed I ever slept on. Looking forward to receiving my new mattress. Thank You.

Excellent experience on the telephone. Very knowledgeable sales agent w/ good advice. Delivery convenient & ahead of schedule and flexible. Mattress very well packaged against the rain. Overall highest marks.

US Mattress did an excellent job with the sale and delivery of my mattress and adjustable base. I would highly recommend them for their mattresses. However, unfortunately, the first time I tried to use the adjustable base, something went wrong and it never worked. Trying to get the information for the warranty is difficult and I am not sure I even provided them with the correct information, so I just sent copies of the tags I found. Only time will tell if this will be successful.