US-Mattress

I called a place and told them I needed a firm mattress. I asked which one would be good for me. The rep said they didn't know and she wouldn’t help me. Because of COVID I couldn't go in and try the mattresses. There were websites that would write if a mattress was firm but all of the ratings were different for each bed. It was nothing consistent and was very confusing. I called US-Mattress and spoke with Jennifer. She was an expert and asked me one question after the other. She knew exactly what she was doing then told me, “This is the bed you need.” When I asked how she knew, she explained all the reasons and showed the scale and it made sense. US-Mattress had this rating for each bed and their website showed how they were rating the mattress. That part of the website was nice and it was super helpful.

I was looking for a particular frame that would be delivered and brought into my home. I tried J.C. Penney first but they only drop off at the door. So, I went with US-Mattress. I had a great ordering experience, but when they delivered it, they gave me the wrong frame. So, I sent it back immediately and I had to go through getting another one. I don't know if it was the person who ordered it that wrote down the wrong one or if it was the company, because when I got my email, there was no way for me to tell if I got the right one. The emails they send could be more explicit. I also told them 500 times that I needed a divided base and they still sent me the split base. Also, I paid for a divided frame and the split cost more.

I went around to the store here, and I checked some mattresses out in person. I tried this Beautyrest out. So, I ended up getting a Beautyrest. But for the price, it’s not what I expected. A week after it was delivered, I laid on my bed and I noticed that it's slightly lower on one side, and that's from the body weight. And I noticed that it’s lower than the other side that I haven’t even slept on. It wasn't like that at first. But then, it's like it's sinking in.

My wife and I had to go to the local mattress store to figure out what mattress we wanted. Once we figured out what worked for her best, we looked around for good deals. The salesperson at US-Mattress did a really good job. Originally, we were going for a California King but decided to switch to a Regular King. However, I'm dissatisfied because we haven't finished the order yet. The mattress hasn't arrived yet. I reached out to our salesperson two weeks ago to ask him about it. He said, "They might be delayed with the mattress. Give it another week." I waited till beginning this week and I wrote them up again trying to get updates. We had no update yet and they're gonna reach out to me sometime next week, hopefully, to figure out what happened.

I was looking for a certain bed. I typed it into Google and US-Mattress came up. I called them because I assumed it would be a 24/7 number. They didn't answer and the first thing the next morning, I got a call from them. I thought that was really creepy. If I wanted a call back, I would have left a message. The rep and I talked and he kept telling me it was the lowest price he could give. Every time I say, "I'm gonna go now", he would say he could go lower. I ended up buying the mattress over the phone which kind of irritated me. I didn't want to buy it over the phone because I didn't want to spell my name, email and street. As he was telling me what price he could give me, I determined I could get the same price online. When I said I was gonna go buy it online, he said he wouldn't get his commission. I thought, "What do I care?" But I felt bad so I placed the order with him.

I was pleased with the amount of information available about individual mattresses. The details cover a variety of useful generalizations from which to draw a final decision. The Body type category was particularly helpful. A lot of effort was placed in the design of its well thought out web page.

I ordered a mattress for delivery which was supposed to arrive a week after I ordered, and they processed the order as a custom made one, which required 2 months of shipping and "installation" by a team. I am not keeping the mattress at this address and I will not be here when it will arrive now. They refuse to take any action, and are charging me a 250$ cancellation-restocking fee for a mattress I did not order to be custom made and installed, or wait a month to have a bed, which if I wanted to return by then I would still need to pay a BS restocking fee to return, even if I never used it or remove it from their packaging. I will never be ordering from here again, and you shouldn't either unless you want to be screwed over by their disgusting incompetent customer service or their predatory policies.

Good service. Thank you. Very easy to use. I would recommend to others that I know. I am so glad that I chose this place. This is a good website. Thank you for making it easy for me to use. If I ever need another mattress this is where I'm coming.

Shopping was easy. Looked online and found these on sale. No more back pain we hope, or they gonna get a return and refund. Nobody wants a used mattress...and I don't want to lose anymore sleep...! Thanks for sale.

3* as I just placed an order. Price appears to be competitive. The process was simpler than Sam’s Club and product appears to be comparable. Just waiting for the delivery to see quality of product. Thank you!