US-Mattress Reviews

Phil helped me in store at the Howell location. He was amazing and I would highly recommend him to anybody interested in getting a mattress from US Mattress in Howell. The delivery drivers were great too! I had an overall awesome experience! Thank you. :-)

I purchased my first mattress for the first time with the Ferndale US Mattress location and was completely surprised with how simple the process was. I was able to get financed, get my mattress delivered, and finish the paperwork in a matter of days. I am now sleeping happily on my new bed.

This is the third mattress we've purchased from US Mattress. The quality, service and delivery are the best. I must have a very firm mattress for lower back support. The mattress are always high quality. When the time comes I will buy my next mattress from them.

The store manager and staffs are all very patient and polite. I learned that it is time to replace my bed and how to choose the right bed in affordable and reasonable price. I will go back soon for family members' beds; and I will recommend to my friends for sure!

The sales consultant Gerald was incredibly professional, informative, and helpful. I had the opportunity to test the mattress while in the store. The gentlemen who installed the bed were prompt, professional, and removed my previous mattress in a seamless manner. This was a wonderful customer experience!

I have ordered two mattresses from the store and somehow the credit card didn't go through after many times. I decided to come home and later I checked my card the payment went through. Didn't get any call or notice from the store so I called ask for the refund. The manager said OK she will talk to the company, and I also left an email at the customer service but guess what I still haven't got any feedback but instead they sent me the mattresses and the store manager says that I have to talk to the company which they never even answer the phone. So, they just charged me even I didn't agree with it... and just sent me the product which I didn't want.

I picked this mattress because it was the opposite of one that was at mattress firm. I bought thinking it was pillow soft but it's too firm. I tried for 30 days but I think I'm gonna request new but good service. Sales rep was excellent.

Our mattress buying experience was excellent. Hayden ** was very knowledgeable, helpful, easy to deal with, and friendly. We had looked at other stores and never felt as if they cared whether we bought or not. Hayden was always warm and considerate, and took a lot of time with us. We will highly recommend him, and the Ann Arbor store.

Exceptional friendly customer service! Mr. Robert ** made us feel like family and addressed all of our concerns from price to comfort to health concerns. The delivery was punctual & efficient. They were respectful of our home and they set up the base with ease. They removed the old mattress and were out in less than 30 minutes. There was not one piece of packaging left behind. Very nice!

The shopping experience with US Mattress has been nothing less than superb. Our sales associate Paul from the Plymouth Mi store not only made our decision making easier with his extensive knowledge, but helped us with delivery timing issues. The delivery was seamless. Ryder delivery men were on time, respectful and efficient.

I had to buy 3 mattress sets recently and Mike was super helpful and proactive in finding me clearance/scratch ‘n dent models that suited my needs; like comfort levels, different sizes, box springs etc. as well as my budget. Delivery and removal went smoothly as well.

Service was excellent and I was notified every day of the status of the progress of my purchase!! Was the best service I have ever experienced EVER!!! Very impressive!!! Delivery was excellent as well!!! Very prompt and was very professional service!

The purchasing process was wonderful; Ethen was very professional and informative. He was the reason I made my purchase. The return process was the problem. I attempted to return a mattress protector 2 days after the purchase, I found out that I already had one for a queen size bed. Ethen was not working that day, the sales person told me that they would not accept the unopened mattress protector back. He said that was the policy, I asked him to point out the return policy on the receipt or posted in the store, he could not. The sales person told me that the policy is not in writing and that is just the way it is. (The mattress return policy is written) (I would not have purchased the mattress protector for $90.00 had I known of the unwritten no return policy) He refused to issue the refund but luckily for me I made the purchase with my credit card and they issued me my refund.

From the initial contact with Eric at the US Store to the delivery time earlier than promised, everything went perfectly. The delivery men were not only a bit earlier than the expected 4 hour window, they efficiently installed everything in record time. Very efficient and they worked well together without any wasted effort.

I ordered this odd size for a antique bed. I must admit I was going to have a custom one made but decided to give yours a try. Couldn't be happier! I would recommend other antique collectors to try this.

Very knowledgeable. Explained mattress to me and my special son so we could get an appropriate one for his needs and helped us with finding it for a good price. We are so thankful and appreciative of all his help and kindnesses.

I purchased a Queen mattress from your Novi store and when it was delivered I immediately thought it was a full size mattress, not a queen. The delivery guy said it was a queen. However I measured it numerous times to make sure I was getting an accurate measurement and each time I got 57” X 78” for my queen. They won’t let me return it and now I’m waiting for someone to come out and measure the mattress. Not happy with this experience AT ALL!

Was going to leave a great review, but the conversation I just had with customer support spoiled that... Ordered a mattress, box spring, and frame in January based on the 120-day in-home trial. Delivered in February, but the crew brought the wrong size frame. We refused the frame, and I now really wish we had refused the $250 box spring as well.

The customer service at US-Mattress is excellent. They were very informative, took the time with us, and let us try what we wanted. The bed is 100 times better. It was a good experience all around.

The employee, Ethan, was very knowledgeable and helpful. He helped me find a mattress in my price range and one that would allow the most comfort for my sleeping habits. Great customer service. I bought my mattress 2 months ago and I am loving it.

The quality of the product is fine. It’s comfortable.

I am very pleased with the order I place over the phone, when I asked questions. The representative handled the transaction masterfully. Delivery was by a third party, truck was a UHAUL rental, the delivers were dressed far less than professionally and seemed to want to avoid conversation.

There were two young men at the US-Mattress store and they were both super helpful and friendly. I told the guy my block and he brought it to my house a couple of hours later. The mattress is holding up just wonderfully.

I love the ease of the site. I had no problems navigating it. I also chatted with customer support and found the young man extremely helpful and sweet. I will be recommending you to others in the same position I’m in. A nondriver, on a SS budget. Only one complaint. It’s going to take forever to get here!!!

I was searching for a coir bed rug to be placed between my organic mattress and top of my platform bed. Although my search was not exhaustive, I was pleased to see that you have them in stock. Thank you very much.

The sales part of the purchase was great, the delivery was not, mud on the wall from mattress being set on the ground, then the banister going up has been damaged while they struggled to get the mattress up the stairs. You need to see it via a video to see how much of a wobble there is in the hand rail.

The person who worked with us at the store was excellent. He did a great job telling us our options. He let us have the time we needed to pick out a mattress and was able to answer all of our questions. He was very polite and courteous. I would recommend this store, and him, to anyone who was thinking of buying a new mattress.

Ryan M. was very helpful in giving me information with selections....since I did not realize the many options. Thank you!! Store was clean and I was able to try out their selections. Delivery was easy and on time. So far I am happy with my mattress. I would recommend this US Mattress.

The product works. It sleeps me. It was overall a blessing.

I turned the mattress around and it seems like it's already breaking down. I got the sheets off it and I can see exactly where the mattress has conformed to my side of the bed. I weigh about 225 and my side of the bed is probably at least an inch lower than the wife's side. This mattress ain't even three months old and it's already breaking down. There's no backbone to it and it felt a lot firmer in the store than what it is now. The store owner bought a whole bunch of these and got them at a good price. But I can see why he got them at a good price. I don't think they're good mattresses.

Rachel provided incredible customer service. She answered all of my concerns and ensured that I received the mattress right for me. Her patience and friendliness is the reason why I will continue to patronize her company. I highly recommend US Mattress! Thank you, Rachel!

When I went to see Travis on his first day at a new location, he was friendly and informative and helped me make a satisfying decision about a replacement bed (the one I had been using was a disaster, my husband and I were sleeping on sofa and recliner). I visited a couple more stores to do some comparison shopping and went back to US Mattress to close the deal. Travis got me the best price (beating the price from another store). Then he followed through to get the bed to us as quickly as possible so we could get a good night's sleep. We've been sleeping well on our new bed.

The sales guy that I dealt with was a genuinely good guy to work with. He was an absolute rockstar. He answered all the questions I had without being pushy. I asked for some recommendations, and he gave them. He didn't push me to the most expensive option. It was a perfect shopping experience with US-Mattress. We need a mattress for our spare bedroom, so we didn't want to spend a million dollars on it and they hit the price point. It's a decent quality product.

So please to find a company that wants the consumer well informed to make the perfect choice. Everyone was so helpful and I never felt rushed: took my time, got questions answered and we all were happy in the end.

Worked with Olivia ** at the Gratiot location, she was terrific! Incredibly helpful, went through all the different options and got us set up with the perfect choices right away! Would definitely recommend to others!

Josh ** was very pleasant and helpful with our mattress selection. The mattress delivery was on time, and the delivery men did a careful job of removing our old mattress and installing the new ones. So far, our new mattresses are very comfortable.

I ordered a bed, adjustable mattress and a $300 cooling cover. The cover is so slippery that you can't even get the sheets on. Put the cover back in the box, drove to the hill to the US mattress store. Open sign on, door locked. Note says "went to back", waited 28 mins before I left and no one showed up. Came back again and explained my issue. They took back the mattress cover and was told that "customer service will call me to issue a refund". Not only did they take my mattress cover, they are now telling me they can't return it because it was open. I didn't get a receipt on the day of purchase because apparently your printer wasn't working..come to find out that the return policy is not listed on there either. I sent 3 people here after I bought that bed because I thought this was a good company, I was definitely wrong. They just steal your ** and tell you too bad.

Still trying to get reimbursed for a bed frame we returned. Every time we call they say that it will happen tomorrow. Nothing yet. We ordered our bed in October and gave spent months now returning and continually speaking to customer service. Not a great experience.

I told Matt as we got out of the car, I just hope the salesman isn't annoying and pushy, I had a scuba diving shop for many years and now a small deli/party store and good employees has been my biggest challenge. I was very impressed with Anthony and we figured out what we wanted and he was knowledgeable and helpful. He is a keeper! Will update on the delivery when it happens. Hope to have carpet Thurs just found out. Thanks and it's been a great experience so far!

Bought mattress 2/5 and was delivered 2/9. Was very pleased with whole experience and enjoying my mattress. My salesman Greg was great helping me thru the various options available. Since it had been ten years since I last bought a mattress it was a big surprise what was available. Have recommended this business and Greg to my friends. Thanks.

The mattress is okay. Salesman was good, but we are not satisfied with delivery. I understood that they will set up the frame and mattresses both when we bought the mattress and salesman said that, but delivery persons didn’t help with fixing the frame. It is a standard simple frame, but they had to adjust the width. They said they didn’t know how to do that. I was very disappointed with the service. My husband had to struggle all by himself when they just stood there. Not professional at all.

Their customer service is excellent. I got help quickly and they guided me in the right direction. I bought two mattresses and the value for money is very high and the firmness and comfort level is just as I would like it to be.

I had the pleasure of Trace ** help me. I needed to purchase a few mattress for a family in need that recently loss everything. Trace was so professional and helpful to me and the individuals to purchase the mattresses. He is the epitome of customer service.

Everything from the agent to the delivery to the bed was all outstanding. My mother and I, who we were looking for a mattress for, were very pleased to have tried a store beyond our first attempt, which was this one. They had more beds to test, they were laid out in a way that actually made sense, and the agent was far more knowledgeable and was eager to figure out what kind of mattress my mother would really be happy with. Everything went successfully, and the delivery company was even willing to hold the mattress for an extra month as she wasn't ready for it yet, no problem. Nothing but high praise for the whole process.

The team was very helpful and pleasant to deal with. I would recommend to someone else looking for a mattress. They have communicated well throughout the process and provided answers to all questions that I have had. I ordered a plush mattress in a king size.

Our sales representative, Mike H, was amazing! It was everything after that that brought the overall experience down. Our first scheduled delivery came and they knocked on my outside garage door. Neither myself or my dogs heard this knocking as I work from home and they left without calling me. I then had to call 2 different times to have the delivery resent. This time I made a note to call me or knock on front house door, I also made a paper note and hung on garage door. The delivery driver did call me to give an eta, which was great.

My wife and I wanted the same mattress, but 10 years newer. Us-Mattress was able to pinpoint the mattress and help us out. They were wonderful with scheduling and delivering our mattress. We will definitely use them again in the future.

I ordered mattress 2/10/2022. Have not received. I am sleeping on the couch. Paid more for this mattress than I did on my car. Called Radiant several times. Still do not have my mattress. Called US Mattress customer Service. Talked to Aduni, she said she would intervene and make right possibly installation and get mattress here today. That was this morning with no word back. Please make right. Thank you. I am about to cancel my order.

I went to US-Mattress and talked to two guys. They told me to try the mattress out and I lied down on it. I had to buy a new bedframe too, which I didn’t like because you stub your toe on it if you're not careful. But I love my mattress. It's nice, comfortable and I enjoy it. I’m very happy with it. I bought it right there at the store. The boys brought it out in this box and brought the bedframe in another box. When I brought it in, I rolled it out and unzipped the plastic, and it popped open. It was a cool and unique experience. I had a good experience with the guys who sold it to me and with the bed as well. I’m sleeping good at night.

Ordering our mattress and frame was easy with US Mattress, and the items were delivered on time - we are happy! The price was better than in physical stores near us, and customer service was responsive both for ordering and regarding shipping.

I walked into the shop during a rainstorm and I was the only one there. I was straightforward in saying that I needed a queen size mattress. The rest beyond that was straightforward. I got to see a few examples with the employee that was there. I picked one there. And they had it in stock, so I took it out the same day. I've been sleeping on it every night. The mattress is great.

Today is Feb. 18. I still have not received my mattress! I have talked with a middle person, but the delivery company has not contacted me at all. My carrier number is **, Please DO SOMETHING. I have nothing more to say except I am very unhappy with your lack of service.

Bought the Restored Plush Medium mattress. Love it. Sleeps a little warm because I sleep hot but very comfortable. For the cost, I am very very pleased with the bed. I also purchase the Sealy Ease adjustable base with it. Just head and foot articulation is all I need. Sleeping better than I ever have.

The sales rep was great. He really helped me out because I only bought a twin size mattress. I asked him if I have to buy a mattress and a box spring and he said, “No. You can just buy a mattress.” The mattress was in the box so it was easy. He loaded it in the car for me. When I got it home. I opened it and unrolled it by myself and then let it do its thing. It was awesome. I love its quality.

When we stopped in Austin made sure he knew exactly what we were looking for he was honest with support, sizing and materials. After we made our choice he realized he did not have that exact mattress in store so he hunted around to other stores until he found one. They even delivered to us from that store. Will definitely go back when we need another mattress.

Our mattress buying experience was great. The sales rep was very informative & friendly. We purchased the mattress with no regrets & it came within 2 weeks. Nice sleeping last night on the new one. The delivery went smoothly & liked the way they kept you notified of delivery time.

I ordered a very expensive mattress on 1/18/22 and was very specific in telling the salesperson that I needed the mattress sooner than later. They gave me an estimated delivery of 2/14/22. I just spoke to FedEx Freight and they advised me that the mattress was shipped by RAIL (basically slow boat to China) instead of standard. This is causing another week delay. If my salesperson would have given me the option of faster shipping, I would have paid extra to get the mattress here more timely. Seems like all they are interested in is making a sale and customer service takes a back burner. Very difficult to get shipping info updates. They send updates but they are very, very vague. Very disappointed.

We walked in the store and told the rep what we wanted and that was what he gave us. He was very nice and knowledgeable.

Robert at US Mattress in Bloomfield, MI was knowledgeable & very efficient in helping me purchase my 2nd set of mattresses in 5 years from your company. I will purchase again from here & recommend you to others. Thank you.

US Mattress' employee Hayden guided us to select the correct mattress for our needs, received it on time and white glove delivery was great. The mattress pocketed dual coiled spring support is excellent providing no jostle when my partner rolls around in bed.

US Mattress was great to work with from my first contact with my local store, delivery and then contact with customer service. My sales person at the store worked to get the best deal possible at a lower price than the big area furniture stores in my area. I’m actually quite impressed with the quality of service all the way around and glad that I gave my business a company that really values customer satisfaction. They WILL work with you!

Everything was perfect; they call 15 min before delivering, and 10 min before arrival; the delivery guys were really nice and did great service, quick service. I really want to recommend to anyone who wants to buy the mattress from that store.

I/we gave US Mattress a 2 star only because Gary our salesman was helpful. We received our order email but it included a change in our order informing us our frame and bed would come on 2 different dates. I was not happy to read this and called our salesman. He was confused by the email as well but assured is nothing had changed and we should get an email by the 31st to set up delivery gap time. We still hadn't received that email and it was past the 31st, we had to contact our salesman again to set up delivery. By the way what we had tested out in store and what came for delivery seemed like 2 extremely different mattresses, the one delivered, was much more firm than expected. We were looking for an in-store 3-3.5 and received a 1-2 on the firm side. This weekend we will be contacting the company to change mattresses.

The salesperson was fabulous. The product was delivered timely. But then 1st the mattress was snagged with a hole and stuffing coming out. 2nd they damaged our chandelier, 3rd they damaged the painted finish on our staircase balusters, and left with dirt and slop on our floor door jam and wall. We do realize that in Jan in Mi this can happen, but worst of all, 2 of the tufts on the mattress were popped in addition to it having a hole! We called within 10 minutes of them leaving and still have not received a call back to resolve our issues. We hope we hear from SOMEONE SOON!

We are very happy with our experience at US Mattress. There was no pushing for a sale and we felt comfortable while making our purchase. Nate was very personable and was very helpful in selecting the perfect mattress. This was one of the best purchasing experiences we have had.

Card rejected - I just moved to MI and provided the address that had to be used to run my card. The card was rejected, I had to call the bank to approve, but found out later the charge never went through. I called 2 weeks later just before the mattress was to be delivered and found out my card was declined so they would not be able to deliver. I asked to run the card again with the correct address which the salesman confirmed he had. I also asked him to call back and confirm the charge went through and the mattress would be delivered. He never called and I'm still waiting on delivery. I gave you 2 stars instead of 1 because Jeremiah was extremely helpful in choosing my mattress, but there's a lot of phone tag in finding out if US Mattress ran the card, why it declined, not it's approved, when will it deliver...etc... I still don't have a delivery date.

The men called before they arrived. They were polite and efficient and careful with the walls, etc. When someone visiting asked for the old mattress, they helped him get it on his truck. That's all the service I could ask for!

Sales folks very knowledgeable and professional, not pushy and very reasonable pricing. Took the time to explain positives and negatives of what mattress would be best for my back. Received in shorter time than expected. Product Chattam & Wells Hamilton arrived early and delivery was smooth and took my old mattress.

The mattress is very comfortable and seems to be of good quality. The store was convenient and very clean. The salesman, Nate, was very polite and exceptionally professional. Delivery was prompt and delivery people did a very good job with delivery and setup.

The two guys at the Ferndale store were wonderful and very helpful. I will recommend the store to friends. I love the new mattress! Great price too. Delivery was great too. Guys were courteous. I plan to purchase mattresses for my grandkids soon so I’ll back in the spring. Thanks!

We love our new mattress very comfortable. The delivery went well. The two delivery men were very professional and careful. Our salesperson he was excellent. On a whole the total experience with US Mattress was exceptional. We would recommend them to our friends and family.

I think I finally found my perfect mattress. After going through several over the past few years I spoke with the representative from US-Mattress and he guided me towards a mattress that is suited more for my body than probably any other mattress. I enjoy a firm mattress without much if any give and do not like to feel like I’m sinking into the mattress. The mattress feels very well-made and hopefully she’ll ask me for years to come. Perfect mattress for someone who needs a firm to very firm support.

Thought it might be to hard, but I figured that it would take time to get use to it. Turned out that I loved it right from the 1st night. I would recommend this mattress to anyone looking for one. It sure make my back feel better.

As a retail owner, I can appreciate great customer service! We had a great experience buying at US Mattress in Waterford. Friendly, helpful and knowledgeable sales associate, a fair price and extremely prompt and courteous delivery! Absolutely will buy from here again!

I liked the price. I'm satisfied with the product.

They were fast to deliver. The fellow at the store did a good job of getting the mattress delivered when we needed it.

Purchasing the mattress went very smoothly. Then they set it up and left. It was very quick.

I am absolutely blown away by the customer service I have received from Ariel M. She has been absolutely phenomenal and has made me a US Mattress loyal customer. I originally had an issue but it was resolved with great ease thanks to Ariel M. I will hands down pass along to family and friends!

US-Mattress wasn't trying to sell me something I didn't want and that was what I liked about them. We received the mattress and we’re waiting for the bedframe but so far, good. We're very satisfied.

All in all a tolerable experience, but I would not repeat (buy anything again). First thing was the delivery, they called about 9 PM (left phone message) saying that they wanted to deliver 7:30 AM. NOT, I called back right away but was only able to talk to somebody the next day to reschedule (between 9 to 5). Delivery people okay, but tracked water and salt between front door and bedroom. I had to clean up. The mattress seemed to be in decent shape. The foundation looked as if it was either a sloppy build or was a repair (its cloth cover seams). Finally, I still haven't seen the $200 gift card that the salesman told me about.

I got the twin mattress and the box spring, and I went and picked it up. Customer service was excellent, and I love the mattress I got.

The gentlemen working the store were very good to work with. However, I'm wondering whether or not the mattress was the correct one or not. It was supposed to be a 12-inch Ashley Chime and when I measured it, it was not exactly 12 inches. The other thing I'm wondering about is the box spring that I have. It's larger than my mattress. The box spring is not fully covered by my mattress so that kind of makes me wonder whether or not the mattress is what I ordered.

Received email on 11/18 stating order was on the way. Due to upcoming holiday, wanted to make sure someone would be home. Called delivery company and was told to expect delivery day after Thanksgiving. No call, no show. Called again. Told would be following week due to holiday. Today 12/13 still no delivery. Not US-Mattress fault, lousy carrier service.

The delivery went smoothly. The delivery crew brought the mattress up to my apartment on the third floor, so that was really convenient. They were very helpful. I like the mattress. It’s very comfortable. I sleep well on it. I would recommend it to other people.

He knew your product and was very helpful. He explained well and was very courteous. If I had a company he would be the first one I hired. I went to different U.S. Mattress the day before and my treatment was totally different.

My sales person, Nathan **, was excellent. He helped me find the mattress I wanted and had it delivered on the day I needed. The two gentlemen, who delivered the mattress, were wonderful too. They were professional, arrived when they said they would, set the mattress up very quickly and educated me on how to operate it. Nice job US Mattress, Utica Store!

The buying experience was wonderful--knowledgeable sales people including Micah **. The delivery was less pleasurable. One man wore no mask. I asked if he was fully vaccinated; he replied that he wasn't. I asked him to wear a mask. He came back wearing a mask--BELOW his nose. The second night it was slept on the box spring fell out from under the mattress.

Salesman was very well informed about each mattress in the store. Had us take our time trying all the various mattresses, not pushy and didn’t mind us trying the same one over and over. Delivery went well, on time and respectful of our home.

I went to the Plymouth US Mattress as I was looking for personal, quiet service. The service was outstanding. All of my questions were answered. My salesman was kind and understanding. He listened to all of my concerns. Allowed me to try out many options and lay there as long as I needed - HA! Helped me find a mattress to fit my needs and within my budget. My delivery came early which was nice. The two men were courteous and careful when bringing in my mattress and took the old mattress away as promised. I would highly recommend US Mattress - Plymouth to all!

The two men did a great job. Came in and put the mattress together. In and out quickly. They took our old mattress out for us. How just waiting for the King mattress to come into the warehouse and have them deliver that one for us. Also ask us how high we wanted the bed and added the legs for us. Service was very professional and would recommend US Mattress to all my friends and family. The tracking of the truck worked very well and they texted when they were 10 minutes away.

Updated on 2/17/2021: I have been a repeat client times many to US mattress. The pricing and service is excellent. However, delivery is a nightmare to some locations. It took me four visits to a beach house 150 miles away to get delivery for five mattresses. The people they sent had never been involved in mattress delivery and we’re absolutely unequivocally incompetent. I had to match the mattresses and the box springs because they had no idea what they were doing. At the end of everything they refused to take the plastic off of the mattresses nor would they set up anything. I had to return the boxsprings for the most expensive king size mattresses because of damages. In spite of the many positive aspects of the company the use of these kinds of delivery people makes me unlikely to ever use them again. The worst part is the inability of the helpline to rectify problems.

We were so pleased with Kevin‘s knowledgeable and honest help in choosing a mattress for our parents. His customer service skills are top notch as he helped us select a quality set without breaking the bank, working to understand our situation and expedite our order. We so appreciate his availability, response time, expertise, and family-like approach! Can’t wait to try out the new bed when it arrives for the holidays!

Very happy with the whole process. Lee is an excellent sales person. Helpful and informative without being pushy. Delivery was on time and I am very satisfied with my purchase. Would recommend US Mattress to anyone. Love my new mattress!

The sales person was polite and friendly. The negative was that I never received a confirmatory email about the sale and did not receive any tracking information. The delivery however was on time as he had discussed in fact early and I have no other comments.

Salesperson was knowledgeable and very helpful. I needed a firm bed that could still work with an adjustable frame. Found one on their website but current model was in the store so I was able to try it out for sure. The current model was “in stock” but not the current model. Chose the current one since I needed the mattress ASAP. Unfortunately, something went wrong with their systems because the order sat in the system leaving the mattress in its distribution warehouse taking 15 days to finally get it transferred to the delivery warehouse for final delivery to the house. It was expected to be final delivered to the house in a week or less. The customer service people and sales people were very helpful but the logistics support person was never available and the customer service and salesperson had no ability to get the mattress moved from the distribution warehouse.

Very easy to find a great mattress and I was able to save a bunch by buying from US-Mattress. The delivery process was clearly communicated and arrived exactly when they said it would. The delivery people were very nice and everything was setup up and removed in less than half an hour. Perfect experience.

Ethan (with the colored hair) was suuuuper helpful and friendly and got us exactly what we needed! The Tempur Pedic and adjustable bed frame we purchased is the most comfortable bed I’ve ever owned, we will be cherishing this thing for years to come.

The bed was a good purchase for what I was looking for which is was a bit more plush but it's more firm than it is plush. I worked for a mattress company for 15 years so in my experience I know if I'm looking for a plush bed what it should feel like, but overall I'm Pretty satisfied with my purchase. The delivery was perfect, great, professional, on time. You get a A+ there.

So very glad I made USA Mattress my choice, not only do I love my mattress, had good experience talking about the good and the best sleep from my selection of mattress. Well organized store and location. Thank you Ethan **

My husband (Jeff **) and I had a wonderful experience at US Mattress. Austin was very helpful and patient with us through the entire process. He answered all of our questions and also taught us some things about mattresses and bed frames. The store was clean and decorated nicely for the holidays - it was just a positive experience from beginning to end. We are very excited for our new bed! Thank you!

I'm very happy with the service I received from Hayden when I visited US Mattress on 11/26/2021. He was knowledgeable and answered my questions. In addition, he was helpful with regard to confirming the delivery date of my mattress and box spring and provided a narrower window of when the delivery drivers would arrive.

Our experience at US-Mattress was a positive one. We were given plenty of information with no pressure to purchase any particular type of mattress. Also, they had many different mattresses to try out and choose from. I would definitely recommend others go to US-Mattress.

A few of my friends referred US Mattress, and so far, the mattress I got is good.

It was a pleasure purchasing a mattress from US-Mattress. The salesman was very helpful. Didn't want me to buy a mattress that I wouldn't be happy with. Had me lay on three or four different one to see what I needed and what extras I didn't need.

I was happy with the selection and so far, US-Mattress has been all right. The purchase experience was fine. But I haven't received the mattress yet.

I was in need of a box spring and the young that helped me was very good. His name was Zack and he was very courteous. I got exactly what I wanted and at a really good price. It was great. I'd go back there in a minute. The box spring is nice. It's comfortable.

I ordered a FDN Rize Remedy ll adjustable bed at the recommendation of our sales person. We had previously bought 2 mattresses and an adjustable bed frame that we were happy with from US Mattress. But they did not sell the adjustable bed frame that had the features I wanted. Our sales person told me that he had one that he could order that had the exact same features and it comes highly recommended with good reviews. When it was delivered they showed me how it went up and down but never turned on any of the message features.

We couldn't be more pleased with our recent purchase from US-Mattress. Our sales person was very knowledgeable and helpful and the delivery and set-up were on time and very smooth. We love the new mattress and frame... thanks to all the great folks at US-Mattress.

I was charged for set up and take away of used mattress. 2 gentlemen showed up in a UHaul truck. They set up the new bed frame and mattress, but when it came time to haul away the old mattress they said to call the customer phone number to make an appointment for pick-up. We did, 10 days as the soonest they could come out. Myself and wife had to carry the king size mattress to the roadway for disposal with our disposal company. Which was picked up by them not your company.

We had a great expeirence at your Novi, MI store. Joe H. was very helpful throughout the whole process from ordering to receiving. And the two men who delivered and set up our bed did a great job as well.

Everything's good with US-Mattress. The shipment went very smoothly.

We went to 4 different places to look for a mattress. Dave at the Canton location was awesome to work with. He was very patient and knowledgeable. We found mattresses at another store we were possibly interested in and did he best to find comparable mattresses that US Mattress carried. Our third mattress we have bought at US Mattress and we will definitely go back when we need another.

The ordering process was easy and the customer support is great. I am happy with the mattress and adjustable base. I would have given 5 stars if it wasn’t for the extended delivery delays/rescheduling. On the day of scheduled delivery, I would be notified via text that the delivery has been rescheduled. This happened 3 times. My order was scheduled for 3 different days. Then the delivery time changed from 8-12 to 3-7pm. Again, the notification was last minute. I waited 3 hours at home only to be notified that the delivery time has been moved.

We finally got new mattresses. The 1st set of mattresses were too high that one had to use a step stool to get on the bed. The second set of mattresses that we ended up switching with the 1st set were a perfect fit & comfortable.

The service was excellent and I love my new mattress!!! The whole team from the sales rep to the delivery crew did an outstanding job!!! I would recommend US Mattress to all my friends an family!!! Outstanding!!! The Sales Rep took time to let me chose and Mattress that fit my needs. He was patient and professional.

Everything turned better than GREAT! The bed and all. Everyone I talked to. Did everything I needed. I give all of you 5 Stars. My wife & I are more than Completely Satisfied. Thank For Everything. The people at The Corporation, and store were exceptional.

XL double mattresses are VERY hard to find and I had given up until I found USMattress on the internet. Very pleased with the product, pricing, and "white glove" service. That's all I say! The experience was very positive, all 'round.

US-Mattress was local and I bought one of the very popular beds, its base, and pillows. It was a great experience at the store. However, it was during the delivery that it fell apart. The crew couldn't get the bed in. My wife asked the guy if it would mess the wall up and he said no but then it was torn up. He was a jerk to her and said, "Well, I told you it could happen." She was like, "No. You told me it wouldn't happen." Then since the bed won't fit, my wife told them to take the base too. They refused to take it and left that in the bedroom and left.

The buying experience went well, but the delivery personnel damaged our railing going up our stairs with the mattress, dirtied our brand new carpet & damaged our front door. Tried many times to get the situation rectified, but never received a response from that department. If I had know this was the way things were handled I would have thought twice about buying from this company.

I got the box and the mattress from US-Mattress and whoever was in the store was very helpful, gave us a lot of ideas and information about what to buy as well as what not to buy. The delivery was on time and the one who delivered it was very nice and careful with the condo, which we just had painted, so the experience was very good.

We purchased a firm mattress for a double bed. It's a good mattress. We like it.

I got box springs and a king-sized mattress which had the cooling with it. I'm exchanging it and when I was making my exchanges, the salesman called and said the company wanted to make sure that my box springs and my mattress were of the same manufacturer. US-Mattress offered the 120-day exchange program, and they've been very good about it. The only problem I have is with their delivery methods because they missed my house the first time and when I exchanged box springs, I didn't notice that it was an error until they were gone, and I couldn't get them back.

US Mattress delivered the product and they exceeded expectations. It was raining and they went out of their way to make sure the box was out of the rain. I got a mattress for my daughter, and she likes it.

I already submitted a comment. Have not checked my email for the order#. I had a wonderful experience chatting with Meghan. Who was very helpful and patient with me and all my questions. She stayed in chat room while I purchased online the products I wanted. I did submit another comment. Please check.

We bought two mattresses from US-Mattress. One was for our son and that one is perfect. It's very comfortable. But we are not very happy about the one that we bought for ourselves. It's not as firm as we thought it would be. I called a couple of weeks after we got the mattress and they said to wait and give it some more time then call them back. Now that it's been more time, we need to call them back.

I thought the bed was going to be 8 degrees cooler like US-Mattress claimed but it wasn't. I sent the mattress over a week ago but still haven't got my refund issued. Also, they're trying to charge me $600 to return it. In my paperwork, it was like $140 and it’s supposed to be a 100-day free trial. I don't understand the $600 and they said I got to look on their website to find that out. It's kinda false advertising they're giving out. They don't do what they say they're gonna do. Their customer service is not too great. Every time I talk to somebody, they're giving me the runaround.

Affordable mattress and great customer service! Kyle has been so helpful and nice to me. The purchase experience is great! On the website they provide so many options for mattresses of different brands, you will finally find your desired mattress in here!

I'm not going to waste any time here describing the issue as it won't change a thing. Just be sure you don't fall into the same trap. Their customers service is very good before the sale. Good luck dealing with them afterwards. They will mislead you! AVOID if you know what is good for you. Stick to CUSTOMER-CENTRIC companies like Ashley Furniture, or someone that you trust.

Last time when I purchase mattress I received in home delivery free, with discounted price as well, this time I was hoping the same, contacted customer service was cold answers (there is nothing I can do). Requested to meet me half way. Same answer. I am not satisfied with my purchase. Still I ordered it because needed and I have purchase from the same company and did did not want to try new company.

This by far is the worst kind of service I have experienced for many years, bought Harmony HLC-1000 Beautyrest Pillow top 15.5, first night of July 8th 2021 I knew I would not keep it, sagged to the left, felt like rolling off the bed, left indentation in top. So I contacted the company right away, asked for an exchange from foam mattress to a No Foam mattress, as it was 4 weeks in the making and then sent to the wrong HUB so I waited another 4 weeks still nothing, Finally told them to Cancel the order and return the mattress, so I did a lot of research and bought a new Mattress from PlushBeds Coils and Latex as my son loves his Latex bed as Of Sept. 27th which I feel was being very patient. So I finally get a call and this after many conversations by Phone and Emails, From the company that failed to deliver (RYDER) to pick up the first mattress. This was an experience will will not repeat..

We already knew the rather expensive mattress we wanted after a several month trial of a popular well known mattress was tried as a quality affordable option. Prices were the same from multiple sources but they were offering faster (and free) delivery to our rural location. Their online support was excellent and helped us with a problem in obtaining the best price after special sales were ending. They also stayed in the chat to help with the order process even reconnecting which so few chat people do. Can not comment yet on the actual product delivery.

Mattress arrived Tuesday 8/31/21, by Saturday 9/2, we woke up to a 2" deep sag and it's MUCH MUCH worse now. Wanted to document everything so I sent US MATTRESS an email. They sent me links to file a warranty exchange directly with Simmons. It's been 4 days since I filed the complaint with Simmons and I haven't heard from them at all! I feel scammed.

This is the second time I have purchased a mattress through US-Mattress and I was very happy with the online support, options and prices. I purchased the Full Sealy Posturepedic PLUS Warrenville V 14Inch Medium Pillow Top Mattress. Unfortunately I cannot comment on the quality of the Mattress b/c I haven’t received it yet but the reviews and filters helped me decide which Mattress to purchase. The mattress I bought over 10 years ago was perfect so I am optimistic my daughter will love this Mattress too!

We struggled finding a very soft yet supportive mattress. Meghan, through online chat, was able to recommend a mattress and guide us with online specifics. It was great having Meghan available for questions through the purchasing process. Finding the chat on your website was easy but not too invasive like another website we started with. Thank you!

This has been a seamless experience. Thank you for making the process so easy to order. I’m looking forward to my purchase. I will order from you again in the future for sure. I’m looking forward to a good night's sleep finally.

Great service that led to my order. Kyle was very helpful in answering my questions and sharing his opinion and experience. It led to my order. Now I wait to see how the delivery and the product and promises hold out. So far, so good...

I was pleased with the amount of information available about individual mattresses. The details cover a variety of useful generalizations from which to draw a final decision. The Body type category was particularly helpful. A lot of effort was placed in the design of its well thought out web page.

I ordered a mattress for delivery which was supposed to arrive a week after I ordered, and they processed the order as a custom made one, which required 2 months of shipping and "installation" by a team. I am not keeping the mattress at this address and I will not be here when it will arrive now. They refuse to take any action, and are charging me a 250$ cancellation-restocking fee for a mattress I did not order to be custom made and installed, or wait a month to have a bed, which if I wanted to return by then I would still need to pay a BS restocking fee to return, even if I never used it or remove it from their packaging. I will never be ordering from here again, and you shouldn't either unless you want to be screwed over by their disgusting incompetent customer service or their predatory policies.

Good service. Thank you. Very easy to use. I would recommend to others that I know. I am so glad that I chose this place. This is a good website. Thank you for making it easy for me to use. If I ever need another mattress this is where I'm coming.

Shopping was easy. Looked online and found these on sale. No more back pain we hope, or they gonna get a return and refund. Nobody wants a used mattress...and I don't want to lose anymore sleep...! Thanks for sale.

3* as I just placed an order. Price appears to be competitive. The process was simpler than Sam’s Club and product appears to be comparable. Just waiting for the delivery to see quality of product. Thank you!

Excellent comprehensive website. Do your research and chat with the sales rep or call, view videos. It's your money & your bed which needs to be everything that you were expecting. I'm grateful that I had all my questions answered, once the bed arrives that'll be the real test for sure. I cannot rate customer service since I never SPOKE to a live person only on chat, which is not the same at all but this bed Spring Air is not sold in any stores near me and flippable mattresses are becoming dinosaurs. Well motels/hotels still use them.

I appreciated the amount of information available to help find the best mattress for me, in the timeline I have. I appreciate the 120 window policy, and the amount of detail provided on that. I Would recommend as a site to buy a mattress.

Best price for the Beautyrest Black Hybrid mattress. Compared with Mattress firm Cottonwood Alb, NM. Bought a medium 4 comfort level. Offer included $300 visa card rebate. Total price $3200 for bed, ice mattress protector, two pillows, free delivery and removal. Minus $300 for rebate.

I have never been more appreciative of a retailer's customer service. They make an extremely stressful purchase very easy. I will never do business with any other mattress company. They are amazing. I had to return my first mattress because my husband didn’t like it. They made the whole process more than bear-able. Now I also bought an adjustable base! I can’t wait!

Some people told me that US-Mattress is a very reliable organization. Also, they are fairly priced and the quality is no different than what you get from any other store. I decided to purchase through them and I have no complaints about it. We purchased a Stearns & Foster Luxury Firm mattress, which my wife uses, and it would be better if it goes a little firmer. But other than that, she's not having any trouble with it.

I ordered from US-Mattress and they emailed a while ago that it'll be delivered between 8:30 and 12:30. Hopefully, this will be firm and we won't have to have any problems like the other one that they delivered. There was a mistake because when we made the purchase, we couldn't try the mattress out. And when I spoke with their rep, Jerry, he assured me that everything would be what we wanted. My wife's quadriplegic and we need a firm mattress so I can turn and dress her in bed. I was very confident that they would deliver on it but the one that they sent here was way too soft. It was like a trampoline when I tried to move my wife on it. We got a number four and the one I asked for was a one or two. But other than that, Jerry was very nice and seemed very knowledgeable.

We like our mattress from US-Mattress so it’s a good buy. It was really good dealing with their rep but I asked him to mail a receipt for the mattress and I never received it. The people that delivered it didn’t have one either. I tried getting it from them a couple of times and they told me that it was in the mail. I really need the receipt ‘cause I have to turn it in. Other than that, the delivery crew did a good job getting the mattress up the steps.

I called a place and told them I needed a firm mattress. I asked which one would be good for me. The rep said they didn't know and she wouldn’t help me. Because of COVID I couldn't go in and try the mattresses. There were websites that would write if a mattress was firm but all of the ratings were different for each bed. It was nothing consistent and was very confusing. I called US-Mattress and spoke with Jennifer. She was an expert and asked me one question after the other. She knew exactly what she was doing then told me, “This is the bed you need.” When I asked how she knew, she explained all the reasons and showed the scale and it made sense. US-Mattress had this rating for each bed and their website showed how they were rating the mattress. That part of the website was nice and it was super helpful.

Dave ** answered my phone call seeking information about mattresses and box springs. He was pleasant, full of useful information, a great listener and he left me feeling terrific about my choices and my purchases. As a tour guide and hospitality rep. myself, I appreciated everything about his time with me.

I bought a mattress and it was too hard for me so I started looking around and came up with US-Mattress. I found a good price on something that looked like what I wanted. I spoke with a woman and she was really nice. She helped me figure things out and make a decision. My mattress came sooner than anticipated. It was a good experience and I'm happy with my purchase.

Easy ordering, text help from your rep Jerad applying discount code. Slept on one of these mattresses in Grand Sierra Hotel in Reno. The most comfortable bed I ever slept on. Looking forward to receiving my new mattress. Thank You.

We wanted the firmest mattress we could find. We checked online to see if we could get a better price on our local furniture dealers. The price with US-Mattress was better for the same mattress so we went with them. Shipping was free too which is always nice. Everything went smoothly. US-Mattress delivered as far as timeliness. The bed frame was already there so the crew took out the old mattress and brought in the new one. They were there no more than five minutes.

Excellent experience on the telephone. Very knowledgeable sales agent w/ good advice. Delivery convenient & ahead of schedule and flexible. Mattress very well packaged against the rain. Overall highest marks.

US Mattress did an excellent job with the sale and delivery of my mattress and adjustable base. I would highly recommend them for their mattresses. However, unfortunately, the first time I tried to use the adjustable base, something went wrong and it never worked. Trying to get the information for the warranty is difficult and I am not sure I even provided them with the correct information, so I just sent copies of the tags I found. Only time will tell if this will be successful.

Updated on 5/3/2021: This is a second review on the same issue I had over a month ago. The total time elapsed since placing my order on March 5, 2021 is at two months and we are now in the 3rd month. The mattress set has still not been shipped to my daughter. The manufacturer failed to ship the box springs with the mattress. The Ryder shipping agent cannot locate them and they have been there since 2/20/2021. The customer service agents can't explain it; they simply push me off with a promised call back from a supervisor.

The pilot delivery woman and her son were very cordial, but they were very rough and in a hurry. Hence, they damaged a $1,500 night stand and knocked the plaster off of my doorway getting the mattress into my bedroom. The finish and wood is chipped on the nightstand, which is a custom made log wood. When I called to complain, they asked me to send pictures on the computer and they would investigate. I have no method of sending photos. Is there something you can do?

Hi, The overall process of ordering, and receiving was OK. But, I would say the softness isn't anything like I expected from a number 9. Compared to other mattresses I tried in stores, I would say this one would be more close to number 7, or 8. So, regarding the softness, it was a complete disappointment.

Extremely sorry I purchased from you. Was told my order shipped on March 8th. Over 3 weeks later, I am waiting for the call about delivery. Extremely disappointed. What customer service? Know any more jokes? Can't believe your delivery and service. I will recommend this to no one.

The mattress I ordered took a while to receive as I needed a California King. Once received I love the mattress. I sleep so well without waking up with neck and back pain. I would recommend that the company list back order status on their items so customers are aware before ordering. I waited 4-5 months which was frustrating.

I've slept on the mattress for two nights and so far, so good. We have the same bed in our other home that's why I purchased it. The only thing that was a problem was the metal frame that the box spring sits on doesn't have the feet that protect the floor. I told the installers, "Can't you call to let them know that the feet didn't come with it?" They said, "We don't do that," so I called US-Mattress. They said they'll send a new one out so it's terrific. Everybody I've spoken to has been great. They did everything right. They even changed the delivery for me when I needed to.

I purchased the mattress back in January. And at that time, the salesman that I talked to did his job and sold me a mattress. But he also told me that the mattress would be manufactured in Willmar, Minnesota and then it would be shipped factory direct to me. I ended up with an estimated delivery date of February 22nd which was an outrageous timeframe for the mattress to be manufactured and shipped. So, I sat and waited. As it got closer to February 22nd, I got a phone call from a Reliant Global Logistics, the company that was supposed to ship the mattress. And they told me that they were sorry it was taking so long. That due to the weather in Texas, they were not shipping anything west of Michigan. It was odd that this mattress was made in Willmar, Minnesota and was supposed to be shipped factory direct. The weather in Texas should have no bearing on it.

I liked the type of sale that US-Mattress was having and I ended up purchasing the iComfort CF4000 with the adjustable base. The sales rep was wonderful and he went on and beyond for me. He answered all my questions and what he couldn't answer, he went and find out with the manager and got back to me on a very short time. Unfortunately, I was not ready to make the decision yet, so I told him that I would have to call them back. Then, I called back and I got another sales rep, which was a manager. He was okay, but he said some things that he was going to do that he never did. He never returned my phone calls and my emails. So, I had to call back and from there on, I made the purchase. But it was a very rocky ride after that.

I was looking for a particular frame that would be delivered and brought into my home. I tried J.C. Penney first but they only drop off at the door. So, I went with US-Mattress. I had a great ordering experience, but when they delivered it, they gave me the wrong frame. So, I sent it back immediately and I had to go through getting another one. I don't know if it was the person who ordered it that wrote down the wrong one or if it was the company, because when I got my email, there was no way for me to tell if I got the right one. The emails they send could be more explicit. I also told them 500 times that I needed a divided base and they still sent me the split base. Also, I paid for a divided frame and the split cost more.

It was a great way to get my mattress. Affirm is very cost efficient. In person the salesperson was very helpful & showed me what would work best for me. Overall I would say it was a great experience at US mattress.

The mattress was on sale so that was good, and the delivery went fine.

The US-Mattress rep was good. He helped me find my mattress online. I did everything, and then I had to call him to set up a credit account. The mattress came a little earlier than anticipated.

Amazing experience honestly. Spoke with Kevin. We reviewed a few mattresses. He guided me to the Simmons Beautyrest Harmony Lux Extra Firm. He didn’t force me into the most expensive mattress. He was totally honest and that was a huge selling point for me. He was extremely knowledgeable and understood all my questions. I’m already recommending US-Mattress and Kevin to others. A+.

Both the purchase and the follow up for the exchange went very smoothly. I couldn't be more pleased with the way the situation was handled. 5 stars. I have 2 more bedrooms and I'm sure I will be purchasing another mattress in the very near future.