US-Mattress Reviews

Phil helped me in store at the Howell location. He was amazing and I would highly recommend him to anybody interested in getting a mattress from US Mattress in Howell. The delivery drivers were great too! I had an overall awesome experience! Thank you. :-)

I purchased my first mattress for the first time with the Ferndale US Mattress location and was completely surprised with how simple the process was. I was able to get financed, get my mattress delivered, and finish the paperwork in a matter of days. I am now sleeping happily on my new bed.

This is the third mattress we've purchased from US Mattress. The quality, service and delivery are the best. I must have a very firm mattress for lower back support. The mattress are always high quality. When the time comes I will buy my next mattress from them.

The store manager and staffs are all very patient and polite. I learned that it is time to replace my bed and how to choose the right bed in affordable and reasonable price. I will go back soon for family members' beds; and I will recommend to my friends for sure!

The sales consultant Gerald was incredibly professional, informative, and helpful. I had the opportunity to test the mattress while in the store. The gentlemen who installed the bed were prompt, professional, and removed my previous mattress in a seamless manner. This was a wonderful customer experience!

I have ordered two mattresses from the store and somehow the credit card didn't go through after many times. I decided to come home and later I checked my card the payment went through. Didn't get any call or notice from the store so I called ask for the refund. The manager said OK she will talk to the company, and I also left an email at the customer service but guess what I still haven't got any feedback but instead they sent me the mattresses and the store manager says that I have to talk to the company which they never even answer the phone. So, they just charged me even I didn't agree with it... and just sent me the product which I didn't want.

I picked this mattress because it was the opposite of one that was at mattress firm. I bought thinking it was pillow soft but it's too firm. I tried for 30 days but I think I'm gonna request new but good service. Sales rep was excellent.

Our mattress buying experience was excellent. Hayden ** was very knowledgeable, helpful, easy to deal with, and friendly. We had looked at other stores and never felt as if they cared whether we bought or not. Hayden was always warm and considerate, and took a lot of time with us. We will highly recommend him, and the Ann Arbor store.

Exceptional friendly customer service! Mr. Robert ** made us feel like family and addressed all of our concerns from price to comfort to health concerns. The delivery was punctual & efficient. They were respectful of our home and they set up the base with ease. They removed the old mattress and were out in less than 30 minutes. There was not one piece of packaging left behind. Very nice!

The shopping experience with US Mattress has been nothing less than superb. Our sales associate Paul from the Plymouth Mi store not only made our decision making easier with his extensive knowledge, but helped us with delivery timing issues. The delivery was seamless. Ryder delivery men were on time, respectful and efficient.

I had to buy 3 mattress sets recently and Mike was super helpful and proactive in finding me clearance/scratch ‘n dent models that suited my needs; like comfort levels, different sizes, box springs etc. as well as my budget. Delivery and removal went smoothly as well.

Service was excellent and I was notified every day of the status of the progress of my purchase!! Was the best service I have ever experienced EVER!!! Very impressive!!! Delivery was excellent as well!!! Very prompt and was very professional service!

The purchasing process was wonderful; Ethen was very professional and informative. He was the reason I made my purchase. The return process was the problem. I attempted to return a mattress protector 2 days after the purchase, I found out that I already had one for a queen size bed. Ethen was not working that day, the sales person told me that they would not accept the unopened mattress protector back. He said that was the policy, I asked him to point out the return policy on the receipt or posted in the store, he could not. The sales person told me that the policy is not in writing and that is just the way it is. (The mattress return policy is written) (I would not have purchased the mattress protector for $90.00 had I known of the unwritten no return policy) He refused to issue the refund but luckily for me I made the purchase with my credit card and they issued me my refund.

From the initial contact with Eric at the US Store to the delivery time earlier than promised, everything went perfectly. The delivery men were not only a bit earlier than the expected 4 hour window, they efficiently installed everything in record time. Very efficient and they worked well together without any wasted effort.

I ordered this odd size for a antique bed. I must admit I was going to have a custom one made but decided to give yours a try. Couldn't be happier! I would recommend other antique collectors to try this.

Very knowledgeable. Explained mattress to me and my special son so we could get an appropriate one for his needs and helped us with finding it for a good price. We are so thankful and appreciative of all his help and kindnesses.

I purchased a Queen mattress from your Novi store and when it was delivered I immediately thought it was a full size mattress, not a queen. The delivery guy said it was a queen. However I measured it numerous times to make sure I was getting an accurate measurement and each time I got 57” X 78” for my queen. They won’t let me return it and now I’m waiting for someone to come out and measure the mattress. Not happy with this experience AT ALL!

Was going to leave a great review, but the conversation I just had with customer support spoiled that... Ordered a mattress, box spring, and frame in January based on the 120-day in-home trial. Delivered in February, but the crew brought the wrong size frame. We refused the frame, and I now really wish we had refused the $250 box spring as well.

The customer service at US-Mattress is excellent. They were very informative, took the time with us, and let us try what we wanted. The bed is 100 times better. It was a good experience all around.

The employee, Ethan, was very knowledgeable and helpful. He helped me find a mattress in my price range and one that would allow the most comfort for my sleeping habits. Great customer service. I bought my mattress 2 months ago and I am loving it.

The quality of the product is fine. It’s comfortable.

I am very pleased with the order I place over the phone, when I asked questions. The representative handled the transaction masterfully. Delivery was by a third party, truck was a UHAUL rental, the delivers were dressed far less than professionally and seemed to want to avoid conversation.

There were two young men at the US-Mattress store and they were both super helpful and friendly. I told the guy my block and he brought it to my house a couple of hours later. The mattress is holding up just wonderfully.

I love the ease of the site. I had no problems navigating it. I also chatted with customer support and found the young man extremely helpful and sweet. I will be recommending you to others in the same position I’m in. A nondriver, on a SS budget. Only one complaint. It’s going to take forever to get here!!!

I was searching for a coir bed rug to be placed between my organic mattress and top of my platform bed. Although my search was not exhaustive, I was pleased to see that you have them in stock. Thank you very much.

The sales part of the purchase was great, the delivery was not, mud on the wall from mattress being set on the ground, then the banister going up has been damaged while they struggled to get the mattress up the stairs. You need to see it via a video to see how much of a wobble there is in the hand rail.

The person who worked with us at the store was excellent. He did a great job telling us our options. He let us have the time we needed to pick out a mattress and was able to answer all of our questions. He was very polite and courteous. I would recommend this store, and him, to anyone who was thinking of buying a new mattress.

Ryan M. was very helpful in giving me information with selections....since I did not realize the many options. Thank you!! Store was clean and I was able to try out their selections. Delivery was easy and on time. So far I am happy with my mattress. I would recommend this US Mattress.

The product works. It sleeps me. It was overall a blessing.

I turned the mattress around and it seems like it's already breaking down. I got the sheets off it and I can see exactly where the mattress has conformed to my side of the bed. I weigh about 225 and my side of the bed is probably at least an inch lower than the wife's side. This mattress ain't even three months old and it's already breaking down. There's no backbone to it and it felt a lot firmer in the store than what it is now. The store owner bought a whole bunch of these and got them at a good price. But I can see why he got them at a good price. I don't think they're good mattresses.

Rachel provided incredible customer service. She answered all of my concerns and ensured that I received the mattress right for me. Her patience and friendliness is the reason why I will continue to patronize her company. I highly recommend US Mattress! Thank you, Rachel!

When I went to see Travis on his first day at a new location, he was friendly and informative and helped me make a satisfying decision about a replacement bed (the one I had been using was a disaster, my husband and I were sleeping on sofa and recliner). I visited a couple more stores to do some comparison shopping and went back to US Mattress to close the deal. Travis got me the best price (beating the price from another store). Then he followed through to get the bed to us as quickly as possible so we could get a good night's sleep. We've been sleeping well on our new bed.

The sales guy that I dealt with was a genuinely good guy to work with. He was an absolute rockstar. He answered all the questions I had without being pushy. I asked for some recommendations, and he gave them. He didn't push me to the most expensive option. It was a perfect shopping experience with US-Mattress. We need a mattress for our spare bedroom, so we didn't want to spend a million dollars on it and they hit the price point. It's a decent quality product.

So please to find a company that wants the consumer well informed to make the perfect choice. Everyone was so helpful and I never felt rushed: took my time, got questions answered and we all were happy in the end.

Worked with Olivia ** at the Gratiot location, she was terrific! Incredibly helpful, went through all the different options and got us set up with the perfect choices right away! Would definitely recommend to others!

Josh ** was very pleasant and helpful with our mattress selection. The mattress delivery was on time, and the delivery men did a careful job of removing our old mattress and installing the new ones. So far, our new mattresses are very comfortable.

I ordered a bed, adjustable mattress and a $300 cooling cover. The cover is so slippery that you can't even get the sheets on. Put the cover back in the box, drove to the hill to the US mattress store. Open sign on, door locked. Note says "went to back", waited 28 mins before I left and no one showed up. Came back again and explained my issue. They took back the mattress cover and was told that "customer service will call me to issue a refund". Not only did they take my mattress cover, they are now telling me they can't return it because it was open. I didn't get a receipt on the day of purchase because apparently your printer wasn't working..come to find out that the return policy is not listed on there either. I sent 3 people here after I bought that bed because I thought this was a good company, I was definitely wrong. They just steal your ** and tell you too bad.

Still trying to get reimbursed for a bed frame we returned. Every time we call they say that it will happen tomorrow. Nothing yet. We ordered our bed in October and gave spent months now returning and continually speaking to customer service. Not a great experience.

I told Matt as we got out of the car, I just hope the salesman isn't annoying and pushy, I had a scuba diving shop for many years and now a small deli/party store and good employees has been my biggest challenge. I was very impressed with Anthony and we figured out what we wanted and he was knowledgeable and helpful. He is a keeper! Will update on the delivery when it happens. Hope to have carpet Thurs just found out. Thanks and it's been a great experience so far!