Staples Reviews

Purchased an iPad air 2 online. Knew I would be home for delivery so I did not sign a driver release form. Unable to track because they used a third party delivery service. Finally was able to get delivery date confirmed. Driver left box in snow on stop in sub-freezing temps. I called Staples who agreed this was against their policy. At first I thought YAY Staples. Then it went downhill. Replacement sent and arrived in a flimsy, oversized box with no packing material. One piece of tape partly closing box. Device had many problems which Apple Care could not correct. Sent back for replacement. Same thing with packaging. This time even iPad box was banged up. Outside box had holes and tears. Also has problems.

Thought it was too good a deal. Sent one back and bought another to give to friend and that one already died. Didn't even get a full basket so now they won't return it and Omnitech only sends same one that's a piece of junk. I'm done buying from Staples.

No customer support! 14 days return window sucks! We bought a printer that malfunction in a week or two. Snow days and storm takes hold- got to go in 3rd week, won't accept. Left us to deal with Epson manufacturer. What's left with us is a non-working printer Epson workforce 2140 that doesn't work even on original ink. Super, super, super bad! Will not shop at Staples anymore!!! Boycott!

Offer $50 for opening a new business account and spending more than $150 within 45 days. My immediately placed order totaled $175.16. I received a copy of my order info. Later I see that Staples/Citi billed my items on different dates. This made it appear that I did not place an order above $150. Staples/Citi did not apply the reward, then charged me a late fee and interest on the unpaid $50. I had paid the balance I actually owed immediately.

I recently went to Staples to their shipping dept and had a envelope shipped UPS to another state. The envelope was lost and never had been scanned or picked up by UPS. But Staples filed a claim with UPS and received money for the lost package. I only received my $15 cashier's check fee and the $10 shipping fee. And per manager, a gift card for $40 so I will come back and shop with them. Staples intern received $100 for the value of my package per UPS!! I waited 22 days for the ordeal to get resolved and was out $10,000.00 until someone would take liability.

Order two HP products at staples.com; got the order confirmation with $81.41 charged to the credit card. Later that day, got shipping order confirmation but with a $127.63 charge. Is it illegal to change the amount once the order is been processed?

I looked up an HDMI cable for my son's computer on Staples website and found one I liked for $19.99. The website said the store near me had 2 in stock at that price. I went to the store and the same SKU # was marked over $50. I ask an employee about it and he stated that the shelf price was correct for that item. I got out my trusty smartphone and pulled up the same SKU # advertised for store pickup at $19.99. I pointed this out to the store employee and he was quick to say I could have it at the Internet price after I mentioned this might be "bait and switch". I then asked the assistant manager about the price difference between online and in store. He stated that he has had this discussion with his district manager more than once and has yet to get an intelligent or reasonable answer.

I ordered a refurbished 23" computer monitor online from Staples.com and then tried to cancel it. Three times no such luck. When UPS delivered it, I refused the package and told UPS to return it back to Staples's warehouse. The monitor was returned and signed for at the Staples warehouse on 14 Jan 2015 at 9:41 am. Today is the 23rd of Jan. and Staples has yet to acknowledge that has received the monitor nor have they processed my refund return of $108.00. I will never shop online with Staples again!!!!

I bought a new printer and the P.P.P. in February of 2013. It was a two year plan. Tuesday my dog in preventing a burglary (apparently) knocked the printer over and broke it. Ok no problem, my plan covers that sort of thing. When I bought the plan I was told to just bring it back to the store if I ever had a problem. I took it back and they told me that no they could not exchange it, I had to call and that they could send me a cash card so I could get back to work asap.

I bought a printer from them and found it in a store so I canceled my order. This happened on January 4, 2015. I was told I would receive a check for the amount of the printer within 10 days. Then they said it is 10 days from them getting it back. I never received the item. It is now January 21, 2015 and still have not got my refund.

I dropped off my computer at Staples on january 10, 2015 at store no.1785 in north bergen nj 07047. On january 12 they called and said the computer was repair. I paid 149.99 dollars for the repair and the problem was worse. They cancelled my total defense Antivirus and microsoft office. The next day january 13 dropped off to the staples easy tech and as january 20 they never fix it. Their resolution was that I should get a better virus removal and purchase the Microsoft office 2014. I WILL NEVER USE STAPLES EASYTECH AND WILL avoid computer and accessory purchases through staples. Bad customer service.

I ordered a lateral 3-drawer file cabinet about 5 weeks ago. Before I placed the order, I requested that the cabinet (or "the thing") would not only be delivered but put in place, in my office on the second floor. Staples referred me to their installation service and for a fee, everything would be taken care of. Great! I found the filing cabinet about 5 days later blocking my front door, left in the pouring rain. OK, I called the installation people and a few days later, a guy arrived. He was by himself but was equipped with a toolbox. He had no idea how to get the thing to my office and fiddled some with a screwdriver. I suggested that he take out the drawers, to lighten the load. I told him that there were levers on either side of the drawer to slide it out. In the end, I had to do this myself, because I got a little frightened of the frequent use of screwdrivers.

In an ad in today's paper, Staples offers an Omnitech 14 sheet shredder for $34.99 (with rebate). Sounds like a good deal. So despite the bad weather, I schlepped over to Staples (at 217 Broadway, NY NY). "Sorry, we don't have any" they said. "Can I order it online?" "No." "Can a get a rain-check to get the product at the same price when it is back in stock." "No." But they did have lots of similar shredders available at MUCH higher prices. They would be happy to sell me one of those. This is, in my view, a classic case of bait and switch. My advice: Don't shop at Staples. And don't believe their ads. -- When I got home I discovered that I could get a similar shredder from Amazon for $29.99 - without the bait and switch.

After reading all the reviews for Staples, I think it's a commonplace to get the rudeness from manager at almost all Staples store across the country. Here is my story: bought McAfee antivirus software's for many PCs together (cost in tune of several hundred dollars, software key was for 10 PCs together) at local Staples store in Houston, TX 77036 (8225 South Gessner Road Houston). Went to my business to install and the CD was corrupt. Went back Staples to complain and refund/replacement. Surprisingly got a callous and rude attitude. Manager of the store looked to me and said: "Huh, never heard it before that CD did not work. Because CDs is open, it's against the store policy to honor a refund or replacement," (as it with any other software related purchase).

I bought a Laptop from Staples for my Son going to college. The Sales Associate was pushing the Extended Service Protection PLUS the AntiVirus ONSITE Staples service and told me that if there were ever any issues then My Son could bring the Laptop to the Store near his college and they would handle the repairs and software issues ONSITE.

12/13/2014 I paid Staples $1028 CASH deposit they required to purchase a new laptop. They promised delivery in 3 business days. The sales persons name was Mike. His manager was also involved in this transaction. I received an e-mail informing me that the order had been canceled on 12/22/2014 so I made a special trip to the store where I purchased the laptop on South Fla Ave in Lakeland, Florida and Mike assured me that the order had not been canceled and that it would in fact be delivered on the 12/26/2014 and he promised he would call me on that day.

I have an expired rebate card and was told by a cashier at the Clawson Michigan store that I could call the 800 number on the back of the card and get the card reactivated as there are still funds on the card. I called the 800 number and received a bunch of pre-scripted crap about how the card could not be reactivated. Way to go Staples, advertise $30 of a product but don't actually give your customer the money off. Instead, make them fill out a form and deal with a rebate card that starts knocking off $3 a month after the first 6 months. So now I am out the $30 advertised. I will not be using staples for any promotional items unless they give it to me at the register. I'm the customer, why make me go through the hoops? Guess all of us who don't come back and spend money within 6 months are worth the $30 you advertise but rather they count on us not using the money so you can add it back to the bottom line. Won't make that mistake again!

On 12-3-14 an Epson printer was purchased as a Christmas gift. Note exact store location on receipt. Shortly before Christmas it was opened and set up and at that time discovered it would not download apps necessary to use it. With receipt in hand on 12/30/14 it was taken back to the store it was purchased from with the receipt and it was at that time, I was told that they could not exchange it because it was passed 14 days for which you must return an item and a protection plan had not been purchased. Now this is Christmas folks. I have bought 4-5 printers from this store without a problem/no protection plans either. Picture was submitted for a limited time offer allowing a customer to purchase a protection plan within 30 days. When I asked them about this they replied That I could buy it but they still would not exchange it and that I would have to deal with Epson and that Epson may not comply. Then I asked them for a phone # to Epson. They refused to help me. This is unacceptable. If "staple cares" as indicated on their survey site, they would have helped out a faithful customer. Folks again, IT'S CHRISTMAS! I will not do business with them again and will not recommend them either.

Glad to report that after submitting my complaint and backup documentation to Staples corporate, they agreed with my assessment of the issue and issued a refund. They wrote back apologizing for the conduct of the store's general manager. I am raising my experience only for corporate on the issue and will keep my 1-star rating for the local establishment. Hopefully, the general manager is now working in a non-customer facing role in a position that doesn't require any thought or decision-making requirements.

Staples failed me twice in sending someone to assemble an office chair for which they charged me $30.00. First I was told by the rep Amanda that somebody would come on Monday 12/15 but nobody showed up. I called furniture assembly that day and was assured that someone would come on 12/20. I just called the delivery assembly to confirm that someone would show up today and was told: "Unfortunately we cannot send someone today". I demand that Staples sends someone immediately to pick up this chair, still in the box, and refund my money plus the $30.00 I paid for the assembly, total $143.04.

I have filed for rebates several times. Staples INTENTIONALLY SCAMS their customers. 1. BIG LETTER advertising lures customers in. 2. Staples advertises "EASY REBATE", a LIE, nothing could be further from the truth. 3. The wording online to fill in the rebate number is NOWHERE to be found on their receipt making form completion difficult and time consuming at BEST. 4. Online they tell you it will take EIGHT TO ELEVEN (WEEKS) to get your refund!!! Imagine waiting three MONTHS to get your refund back!!! 5. AVOID Staples, go somewhere, anywhere like Costco, Fry's, etc. that offers immediate rebates. Someone/anyone needs to SUE Staples in a Class Action case, and force them to reveal the percentage of money promised vs. the amount ACTUALLY paid out. Guessing it has to be less than 10%.

I placed an order for a Logitech K800 keyboard on 12/17/14 at Staples.com as part of their "special buy" for $49.99. This item was shown on their website as "in stock" when I placed my order. I received an email confirmation as well as my order number. The following day (12/18/14), I received an email from Staples at 9:48 am stating my order had been canceled. I then received another email at 10:22 am stating my order is delayed. I spoke to a Staples representative via chat at 12:26 pm to find out the status of my order due to the two conflicting emails I received. I was told my order "will be in process." I received another email from Staples at 2:26 pm saying my order had been canceled. I speak to another chat representative at 3:04 pm and was told to call customer service to complete my order. I called customer service and she told me my order is canceled. I asked to speak to a manager and she put me on hold for 15 minutes before disconnecting the call.

I am a Premier Reward# **. I've Been a loyal Customer to Staples on (3432 North Road in Poughkeepsie,Ny 12601) for a long long time, for my family needs and my business needs. I shop Staples for everything from paper clips & Rubber bands TO office furniture and electronics... BUT when I walked in today to ask to return a phone charger that I bought less than two months ago, the manager or person (**) behind the counter spoke to me with a very bad attitude, not explaining in any nice way why he can't return it for me when I bought it in his store!!! And to my surprise when I asked him if he would rather lose a good customer than returning a $24.00 charger, HE REPLIED: YES. And when I asked him one more time: Excuse me I didn't hear that, HE replied one more time: YES.

I purchased a desktop computer online through Staples.com on Monday, 12/1/2014 at 8:05PM. They advertised the computer on sale for $449.99 - their Cyber Monday special. Upon checkout, I was given the option to have the item delivered to me for free or pick up the item at a local Staples store. I elected to pick up the computer at a store in my area (in Long Beach, 90804) which the website indicated was in stock at that store. I completed the online purchase and received an email confirmation that the item would be available to pick up within 2 hours of placing the order. The following day, I went to pick up the item and was told they didn't have it in stock, even though the website indicated they did.

Placed order for a Black Friday deal Staples was offering. Received "email" confirmation of order with expected delivery date; order was cancelled by Staples - reason - didn't provide an "email" address. Customer service refuses to talk with me about the situation. Will NEVER order from them or do business with them again. Given their financial situation can they really afford to continue to alienate customers/consumers??

Staples had a promotion on Black Friday with any purchase they said they would give the purchaser 25 free greeting cards. They have to be online and ordered online and picked up at the store. Sounds good. Problem: their Staples site doesn't work. We couldn't get their site to work so we went to store and were told "Too bad". They refused to help but gave us a phone number to call. We called the number and at 2:30 pm EST they were closed. I then called the store spoke with the manager and was told to call 1800staples. I DID and the staples rep had no idea what I was talking about. Meanwhile a day was spent on this project and has now expired. I can really understand why they are rated 1.3 out of 5. Staples should be ashamed to treat their customers this way.

I followed the tracking information. On Dec 9, the tracking information says that the item has come to store. In that evening, I call to store to ask for the information of the order. The employee asked my last name and said waiting for him. The phone is cut after about 10 minutes waiting.

I have been buying skew #558426 packages of 12 for $6.72 or .56 each. I emailed in about 2 weeks ago because it is out of stock and the email said, “Keep checking.” Now I phoned in and the item has been discontinued. If you buy the same item 50 at a time the price is double or $1.12 each. I set up my shipping with a .56 cost and now it is double.

Ordered a Samsung tablet online on 11/25 and received from Staples an order number and expected 12/1 delivery date (which is about a week later). It's 12/10, two weeks since but still no package in the mail nor any status updates from Staples. Contacted customer service via online chat and requested an order status. Was told the order was canceled due to a "system error" and to go ahead and reorder the item to receive a one-time courtesy $20 discount. Note: a $20 discount is nowhere near the $50 + $38 discount received in the original order placed over the holiday deals week.

Staples Copy center is constantly forced by customers to do things which are out of policy and out of the range of service. Especially with turnaround time. Just because you don't see a client doesn't mean they are not busy and that your insistence of getting things done on the spot won't make another job late. They take two different web site job submissions plus email and phone. Most complaints are from people who are asking for services we don't supply or want work for free. i.e. seeing up files, fixing things. Along with the people who want things too fast, like they can go pick up there 100 copy off the shelf in isle 12. Most copy center employees make minimum wage. If you have a problem with Staples copy center you probably are stupid, like those of you who don't know what self serve means. If you can't do it yourself don't try. You're stealing. I am so shocked consumers do not take responsibility for themselves.

I spent several hours on the phone with Staples today and cannot believe my frustration. I had purchased a laptop that staples claimed was originally 249.00 on sale for 199.99 and they were giving a $50.00 off coupon bringing it to 149.00. Today I get the weekly ads from best buy showing the little laptop at 99.00 on sale from their regular price of 179. Called staples who won't match it because it said weekly deals but on the top said cyber deals which they are equating to a "special sale" which gives them the out on a price match. And when I questioned the fact that they had listed a much higher regular price and they should at least match the regular they nixed that as well. On Staples online page their editor had written an article on how to please a customer.....Don't think any of these people did--ESPECIALLY THE ONES THAT SAID THEY WOULD CALL BACK AND STILL HAVEN'T. This price match thing is bogus because they find too many loopholes in honoring it. SHAME ON STAPLES.

Ordered a tablet online, Staples acknowledge my order by giving me an order number and gave a date in which I should receive the tablet. I got online to track my order and never did see a tracking number, so I emailed Staples only to find out that they had canceled my order because of my credit. I have perfect credit. I've had problems before when ordering items from my local Staples store, and also bad customer service. That's it I'm done with Staples.

Acer Aspire laptop was in for repairs 6 times in 2 years. A week after my 2-year plan expired, the Acer froze, quit working completely. $600 in the toilet. Canon Digital Picture Printer $219. Quit after a year. I brought it in to be looked at twice and was charged tech support fee, only to be told they couldn't fix it. I recently bought a Samsung 10" Galaxy tablet and it too has given me issues after only 3 months. The store offers a 14-day return. After that, you are on your own. I paid $319.00 plus another $100 for the warranty. I have to go through the aggravation of mailing it, paying postage to return yet another electronic piece. It is the last electronic device I will ever purchase from Staples. I am very disappointed with my experience and angry that Staples doesn't do a better job at fixing issues with products they sell to consumers. It's as if after the purchase, you are on your own.

Dealing with Staples wasn't a pleasant experience! I dropped my laptop on 11/10/2014 (hard disk crash) and today is the 26th! 16 days for now and nothing moved an inch. I approved, did exactly thru the process told to me by Staples team; however, I was misguided and misinformed! I paid in advance to fix my computer and was promised that I will receive it on several dates that never happened. Apart for their incompetence to handle hardware issues they promised to call me every time I go to their store and they never did which led me to go to the store more than 6 times and still I get the same response.

I have made a purchase Beats Solo HD On-Ear Headphones, Drenched in Purple from Staples few days ago and have even received a purchase confirmation along with order number. Everything was set and they told me they will mail the item out 2-3 business days later. Then Staples E-mailed me a few days later, telling me the shipment is delayed. I didn't mind that until they E-mailed me again few hours later telling me they can no longer fulfill the order because the item has ran out of stock. How could the item be out of stock if they already let me purchase it? If they let me make a full transaction, they should at least make sure they have enough in the inventory. If not, it's like making empty promises, the ones those random sellers on eBay would make. I've been a royal customer to Staples for many years, and this has totally took my trust away. I doubt I will ever want to buy from them again, knowing my order could be cancelled any time even after a complete transaction. This is truly an irresponsible move, committed by an irresponsible company who make empty promises. I am so disappointed.

On Thursday 11/20/2014, I purchased a label maker from your store. Once home, I realized that the parts in the label maker were incorrect and therefore I needed to take the label maker back to receive a refund and or exchange it for a working device. When I went to the store and presented my item to the cashier she called for the manager. Once the manager arrived, he advised me that the item on the receipt and the item in the box were not the same item therefore he could not refund my money or exchange the item. My initial response was of disbelief and anger and suggested that I was not leaving the store without a resolve to this issue. The manager's next statement was that he was calling the police, which he did. I waited in the front of the store with my 4 year old while every other patron was ushered in front of us while we waited for the arrival of the police. Once the officer arrived, I again explained the situation and was told there was nothing he could do as he was there to represent the side of the law.

Staples' November 23rd weekly flyer arrived and the regularly priced $799 Microsoft surface 64GB said "Too Low to show!," so I went in and it was $799. I said that is the regular price. He scanned it and it came up $799. I said "what is the too low to show price?" He said it's 799. I called two other stores, same thing - $799. I think that is false advertising.

On 8/22/2014, I purchased 2 rebate offers. I submitted the rebate offers on 8/22/2014. About a month later, I checked online and found my rebates. As of today, I have yet to receive the rebates so I logged on and could not find the rebates. I did a live chat on the issue and was disconnected before it was resolved so I called Staples customer service and was transferred to the rebates dept. I explained the situation and was told since I did not have a tracking # there was no rebate--the rep then hang up. I tried to tell the rep I had a pdf of the rebate submission. I can't believe 2 disconnects from customer service. It will be a long time before I make a purchase at Staples.

After purchasing a laptop with extended warranty from Staples...the keyboard failed and after verifying this with both Staples and another computer shop I left it at their store in Chilliwack, BC. It was sent to EasyTech to have the keyboard replaced and when I got it back they had set it to FACTORY DEFAULT and thus losing all the data, documents, photos...etc that I had saved over the years. I brought it back to them where they attempted to recover my files but were unsuccessful. Both the sales manager and tech at Staples said that EasyTech should not have done what they did. I then sent my concerns to Staples Customer Service at their head office and got a return call saying that there wasn't anything they could do for me as I had signed a legal contract. So here I am left with a laptop with all my important files either missing or corrupted and very upset at Staples and it appears that I am not the only one. I did not receive any apology or possible compensation from them. My ASUS laptop was covered under my extended warranty.

Was shocked, actually got a response from Staples via email... Obviously there is someone within Staples who understands peoples frustrations when you let them know. I have actually upgraded my Star rating and am leaving this update to let everyone know that Staples has very much resolved my issues.

On June 5, 2014 I purchased a product made by Scosche, which was designed to allow me to play my iTunes in my non-bluetooth enabled car. I only used it a few times, but it seemed to work fine. About the 4th or 5th time I attempted to use it, a fuse would blow every time I plugged it into the lighter. Took it to the mechanic who confirmed it was the device and to "junk it." I took it back to Staples and said the product was defective and that I'd only used it a handful of times. I was told they could do nothing for me as it was beyond the 15 day return period. Does every device fail w/in a 15 day period? Uh, no. I paid over $30 for this device and would expect Staples to stand behind a product they recommended. At the very least, wouldn't they want to know they were carrying a lousy product? Apparently not. In the future, I will avoid shopping there at all costs.

Yesterday, Saturday 11/8/14, I went into the Venice Staples copy center to get a small booklet coil bound. First, the woman said they were closed. When I asked how they could be closed, she said the machines were broken. When I said I didn't want copies but a binding that takes 2 minutes, she said, "I couldn't possibly do it before Monday." When I questioned her again, she called the manager who basically said she had a big job and couldn't do it. I questioned his condoning such employee attitudes. Today, I went to FedEx Office and they did the job in about 40 seconds. This is the second and last time I'm going to that Staples. The first time was to buy a printer. When I asked how to hook it up, the tech guy said I'd have to pay $50 for that information. Never again. In a time where companies are working so hard to build relationships with customers, it boggles the mind.

I stood here and was asked by several staff what I needed. I told them I sent an email to be printed and they said their computers were loading which took 20 minutes. Then they printed another lady's email before mine who came after me. I'd rather buy ink. I came here as a quick fix. Horrible.

I placed an order in staples for some products that were on sale. When I checked on the status of the order they told me: 1st call: The order was on hold because they were waiting for the bank approval. 2nd call: I offered them to change the payment method to move on with the order and they told me that the payment was already approved and they were "processing the order". And if they needed anything they would contact me. 3rd call: They were still processing the order and again, if they needed anything they would contact me. They assured the time they were taking with the order was the regular and everything would be delivered by the same date the website said. 4th call (following day): The order was cancelled because they couldn't verify the information.

Recently bought 12 Pk of 3"x3" Post-It pop-ups from my local Staple store. In-store charge was $22.99: online only $12.09 - $10.90 more. This is quite shocking to me that the store nearly doubles the price of an item! Will only order from Staples from here on out - never buy from my local store.

I always regarded Staples and Citibank (Staples credit card provider) as good companies but my experiences in the past 3 months have completely reversed my opinion. A few of incidents might have kept me as a customer but the overwhelming lack of respect from their employees have assured me that I will never ever patronize them again.

Several years ago I purchased a chair mat from Staples and the chair mat had a lifetime warranty. The mat lasted about a year and began to crack and come apart, so I returned it to Staples and, to their credit, they did supply me with a new mat free of charge. In fact, I returned a second mat and was able to swap it out for a new one. However, on my last attempt to exchange a disintegrating mat for a new one I was told that Staples no longer honors their warranty, that a lifetime warranty is not really a lifetime warranty and I should know that.

I made a Chrome cast order on Staples.com once several months ago (possibly more) and it did NOT deliver to my house but instead went to some dude in Canada according to the Order page. This is NOT acceptable. Sorry Staples but please do not make these kinds of shipping errors for people in the future. It could have been more expensive sure but it was $35 overall. This I overlook for now. Anyways, I do trust Staples stores, but Staples.com needs shipment improvement. Don't do this to others. I'm not saying Staples is necessarily "bad" for their shipment practices, but I believe in better shipment practices though for any tech business. Thanks for reading.

I (an American citizen) ordered a scale online from Staples and received an email confirmation of my order. Staples usually takes a long time to ship but it is free so I never complain about that. But after quite a few days I start to wonder where my scale is. I log into my account and see that the order was cancelled. I was never informed of this cancellation - I even checked my spam folder - it was just cancelled. So I Chat Live to find out why and I'm told I need to call their 1800 number. I do and after a few transfers I finally get someone that tells me I used an international credit card to order and they only accept American credit cards. WHAT?!

I have been visiting a nearby Staples since last Mar 2014 when I moved into this area. Most of my brochures, cards, etc have been short runs and Staples is helpful by letting their customers use their equipment including professional paper cutters. They just changed their payment policy to Visa payments when ordering online. Up until now I could submit my job online, go to the office pick up my order, pay for it, and then use the cutter. I don't use a credit card so I must take my order to them on a stick drive, unload it to their computer for a fee, and then have it printed. The reason for this change was that too many people were submitting orders online and not coming in to pick them up after they were printed. This change sounds reasonable, though I don't know how many customers were doing this (corporate secret!).

When I got to Staples, Store #1214 at 524 West New Circle Road Lexington, KY 40511 on Monday, September 29th at approximately 6:02 pm EST, there was one lady working behind the counter in your business printing area of your store, with what appeared to be two customers ahead of me, a lady... and a gentleman. The lady appeared to be the first in line and after several minutes finished up leaving with very little if anything so I'm not sure what was being done for her. The man appeared to be trying to email a document from his iPhone without much success so the lady working was attempting to text the image I guess to herself for further review or manipulation.

I went to Staples at City of Industry, CA 91748. Store# 0116 on Friday night and there were only a few customers in the store. I asked one of their staff to locate a printer for me but seems like he doesn't know where is it and have no knowledge on the product at all. Other staffs just walking around and doing nothing. At cash register, a young lady staff was chewing gum and serving check out.

I purchased a HP Pavilion computer for my daughter in 7/14. I was given instruction to send in the rebate which I did through staples rebate website. I received an email with tracking info etc and stating I would receive notice in 24hrs on the rebate that was 9/5/14. I spent weeks checking online for the status to update. Then I tried calling the staples rebate # and was left on hold for so long I was unable to get to speak with someone until a week or so later finally on a live chat I was told to contact HP. They stated that they never received the rebate and that Staples never sent it to them. This told 40 mins on the phone. I called Staples back, this took another 45 min on hold to be told that I needed to call another # at Staples Rebate Ctr. I spoke with a Rose #** at Staples in Tx. She was quick to tell me it's not their problem and that I need to speak to HP. I asked to speak with manager. I was left on hold for over 45 mins and then disconnected.

The management of the Staples store on Jericho Tpk in Garden City Park should be ashamed of the level of training given employees. After an excessive wait on line -- while one employee at a cash register and his customer stared into space for 5 minutes, virtually motionless -- I finally reached a register. I placed three items on the counter and, with them, a $10 off coupon. The person at the register pushed the coupon aside to scan the items, and continued to ignore it while directing me to swipe my card and sign. That's when I noticed she had not included the coupon, so I asked her to fix it. At no time did she say I could not use the coupon.

I am very mad and pissed of with the Management of staples in Hackensack, NJ. I went in to return an item on 09/04/2014. AT 4:12pm the Manager said I have to stand online with people who is paying for their merchandise, the line was way back almost to the back of the store, I question the manager about why I have to wait 2 hours to return an item that was their fault. He did not care and said “Well you have to stand on line with the people who is paying and is company policy.” I have been a customer for many years, spent thousands of dollars. I never had to wait to return an item, I just left the store.

This is a review of their shipping. I ordered a filing cabinet from the Waltham store to be delivered and the in-store help when I ordered this was wonderful. The problem came with the shipping. I was supposed to receive online notification when it was shipped, but I never got an email. I happened to check my order online and found that they had already tried to deliver to me once the day before. Right away I called and asked when they were next delivering. I was told they called the warehouse and it was on the way. After waiting all day I called back again. They told me that it was definitely coming and not to worry. It was only 4 and that they would be there at 5. 5 came and went but they never arrived.

I went to a Staples in Houston, Tx 1960 Champions area. It was an IBM thinkpad not cheap i5 intel. It was purchased in Mar of 2013. The hard drive crashed and I had purchased the insurance. We were in a RV for 2 years and I was assured that the look-up could be by phone number. Well THAT WAS A HUGE lie. Because for some reason the store put my money on a gift card so it is as if I never did anything there.. Even if they can see where I paid the bill on my credit card.

Our local Staples store closed so that was a disappointment. I ended up ordering a new router (Netgear) from Staples online. This product turned out to be defective. In spite of Netgear's 90-day warranty, Staples refused to accept the return stating their policy is 14 days, and no more under ANY circumstances, manufacturer's warranty notwithstanding. Netgear, in turn, does not accept returns except through the point of purchase (Staples). When I told Staples about this, they finally relented, and as a "courtesy", they gave me a refund which was then applied to a new router. Unbelievably, they never sent the second router, but billed me and claimed it had been delivered! I'd like to add, if you have to go through customer service, call the 1-800 number. Do not try to use live chat (it's in India) or email (no responses). They were good for awhile but if I had stock in Staples, I'd dump it right away.

Hello fellow indignant Staples victims. My complaint seems trivial in comparison to the grievances you've expressed on this thread but, like you, I am pissed beyond description at this company for its unjustifiable markups and indifference toward customer satisfaction. All I want to say to would-be consumers of this company's products and services is this: NEVER SEND A FAX FROM STAPLES. Not realizing that this shamelessly corrupt outlet charges $2.50 PER PAGE to send a fax, I am out $68 for ONE ** FAX. No sign on the fax machine showing the cost of this purchase, and no sales associate warning me that I was about to be financially raped. Only after the fact did I realize that I had been monumentally ** by this despicably crooked company.

Our small business recycled ink cartridges at Staples in years past. Early this year (2014), I started recycling again not realizing their program had changed. After not receiving statement credit, I called and discovered one had to purchase $30 worth of ink within 6 months previous to the credit. I was given a credit for the missed cartridges. I later ordered ink and applied the credit. Time passed and I checked the site again only to find a zero balance. Calling in revealed the purchase had not been credited as only $26 was out of pocket after applying the account credit.

I have purchased copy paper twice in the past year because of the in-store promotion for a refund and both times I receive a follow-up from STAPLES saying I do not qualify due to the store located in Plymouth, MA is not participating. I even made an additional trip to the store and spoke with the manager and he assured me my rebate would be given. Still have not received it ($16.00) and don't expect to. With that said, I will no longer be a customer of Staples... for anything! Office Max... here I come!

I ordered the Bush Somerset L-Desk (661598) because it was on sale on Staples.com. The offer included a free Hutch by using code 30138. The total should have been $349. When submitted through our interfaced ordering system there was a price on hutch but together it came up to the same cost.

I purchased this Asus Transformer 300 and bought the 2 yr COMPLETE CARE with accidental damage plan. Sequim Staples has since closed so in early June I took this to the lake Stevens store and they agreed it didn't work right. We then had to call a Staples number (I have hearing issues so I had my daughter make the call) only to be told that they only covered if it was physically broken and it didn't cover software. I purchased this 8/25/12 for 399.00. And another 160.00 for the COMPLETE CARE with accidental damage. I was told when I bought the plan, if you have any problems at all just bring back, we will give you a new one. This is total misrepresentation and a big scam!

I bought a refurbished desktop from them. It had 1 MB of ram instead of 4MB and windows was not properly installed. Complaints received a standard response, unhelpful response. I had to return it.

Purchased an EASTCOTT Executive Chair for $399.99 + tax + protection plan. The chair's hydraulics failed and the threaded bolt sleeves that hold the arms on the chair and the chair back to the base are loose and can't be tightened. Opened a claim on the ESP "Chat". Was told the chair would be repaired and I'd be contacted the next day. No call. Waited a couple of days and then called the "service" company with the number provided by ESP. They had no idea why Staples had their number.

Their employees and customer service in the store are fine. The problem is their Rewards Program which is a joke. When you buy something, they don't post the rewards for a month. Then they wipe out your rewards after 3 months! Don't accumulate rewards. How often do you shop at Staples? If you are like most normal people, not that frequently so your rewards are wiped out soon after you get them. What a joke! Except it's not funny. They waste an enormous amount of paper by their long, long receipts advertising products you don't/won't want. This seems to be a disturbing trend in stores these days.

Bought 10 rolls of register paper, paid $16.99 because I'm running out. That's $1.69 a roll! I ordered on a case for $.30 a roll. Their prices are way too high! I also only shop in the store, not online. I received discount cards for online purchases. Tell me that makes sense! They disappoint me every time I shop there. I avoid like the plague!

I actually never had issues with Staples before. They were always helpful. Sales Associates were always nice, and I never had a problem with a purchase, return or exchange. My review is mainly reflecting on these few incidents: This one time I wanted to print a piece of paper since my printer at home wasn't working (for some reason). I went to this Staples in hope to be helped by someone.

A little over a year ago, I bought an HP ENVY dv6 from Staples. Along with the laptop, I bought a complete protection plan so that if it broke before I graduated college, I could get it fixed. The finals week of my senior year, my laptop stopped working so I sent it to Staples to be repaired. Four weeks later, I get my laptop back. Now it will turn on but I have a whole bunch of issues that I never had before. Not all of my buttons work. When type, after a few words, it starts randomly typing in the middle of lines I've already typed, etc. Unfortunately, I cannot have it sent back to get repaired again because I start my job tomorrow and have to use this laptop as my office computer. I will NEVER do business with Staples again!!

I purchased 2 Nexus 7 Tablets and the sales rep at the Staples in Cranberry, PA sold me an "Extended Warranty" for $40 each. 3 months later, my tablet broke. I brought it into the store and spoke with her and the store manager. They said the MFG warranty was still good and wait till after the MFG warranty period before I use the "Extended" coverage. Well I forgot about the tablet and left it in a box for a few month. Only to find out when I called the MFG that the warranty expired 2 days ago. Now I call Staples extended warranty and they tell me the warranty was not an extended warranty rather it was an additional warranty that expired the same day the MFG did. I spoke with the manager Runel at the warranty company and he was a complete jerk. "Nothing I can do... The store lied to you." So I call the store and the manager tells me that the warranty should have been for 2 years and covered the unit for an additional year after the MFG. They just hope I stop calling people and give up. EXTENDED WARRANTIES AT STAPLES ARE A SCAM!

Visited Staples in Stamford to purchase a replacement shredder. Was informed that I could obtain a $20 credit for my old shredder regardless of condition as it is viewed as a recycling credit. Returned today with my old shredder, selected a replacement device but was then informed that the recycling offer was only valid last week. Spoke to store management and explained that I wasn't advised that the recycling credit was only valid last week and that it's reasonable to assume it's always in place as a tool to remove old machines. Store personnel agreed that it would have been helpful for the salesman to have so advised me but the "sale" had expired and there was nothing they could do. They provided a phone number for the President's Office which I used. Spoke with "Martha" who repeated the Store's position. I will purchase my shredder elsewhere and will no longer make any purchases at Staples. They clearly don't understand the concept of customer service.

Purchased three cases of paper from Staples which had a Gift Card rebate of $37.00 per case, with a max of two Gift Cards per order, and I submitted Rebate Forms. I was sent a card saying the Staples order number and proof of payment not received. I mailed my reply that every bit of information was sent that I had - Staples packing slip, copy of the promotion, copy of my credit card statement showing payment. Finally received ONE $37.00 Gift card. I replied again sending all copies previously mailed saying second Card not received and Resubmissions Dept replied that cannot process because it is a duplicate Submission. I am mailing all info again today - stay tuned.

My wife and I were looking for a new calendar when shopping at Staples and found the ARC system. It seemed like a nice convenient system so, we each purchased one, the whole system. We spent approx $50. There was one little problem at the time that they did not have the full year (only through June) for the calendar in stock but were assured that they would have them in stock later in the year. After speaking with customer service supervisor at Staples online, they will be restocking them in the fall!!! That isn't what I wanted to hear after spending that much for the system. Unfortunately, the ARC system is a Staples only product. So, we have no other recourse than to buy a different calendar IF WE CAN FIND THEM IN APRIL!!! This will seriously affect our future confidence and purchasing of ANY STAPLES PRODUCT.

I purchase a case of paper which had a rebate of 27.00 and a shredder that had a rebate of 35.00 December 14, 2013. The next day I went online, entered the information for my rebates, because I didn't want to forget about it during the busy holiday season. I didn't detect any problems when I submitted the request and thought all was well. Off and on I would wonder where the rebates were, but I am busy like many people and would forget to follow up on the rebates. The other day I was reminded again and I decided to check it out. It has been almost 4 months. Went to the website and the response I get is "no record". I about flipped!

3-23-14 called Pekin, IL Staples to check if they had a paper shredder in stock. The one on sale, Model OT-NXC10PA. Yes indeed they have them, 6 shows in stock, but was told they were lost somewhere in store. Was pushed to order one online and shipped to my home. This is the second time this has happened. Seems the store "hides" the on sale items until they go off sale and pushes the customer into ordering that item online instead. Second time for me that they lost a purchase to their competitors.

Others have described that Easy Rebate is far from easy. I am working on getting a confirmation that my two rebates (for paper, too, 37 dollar and 4.79 dollar Visa cards) are processed and I can track them, because I don't trust the company. I never received an email. My first submission was "invalid". Found that out by checking after six weeks (never got an error message when typing in the information), was given one confirmation number by representative over the phone. Now another two weeks later, a second number for the second rebate (first I was told both were under the same number). Cannot track the rebate via name and email.

The previous writer told my story to a T. No use repeating it. They simply refuse to pay the rebate. I'm going to look into class action lawsuit or something. I have done everything they asked and I have all paperwork to prove it. I have received TWO postcards in the mail stating: "Invalid post mark or online submission date." They are absolutely lying about that and counting on me and hundreds of others to get tired and give up.

I recently purchased a $55 box of printing paper from Staples.com because they were having a deal where if you bought it that day you'd get a $35 Visa Pre-Paid card as a rebate. I bought the paper, printed a receipt from my online purchase and waited for my paper to arrive. Staples estimate was that it would take about a week to arrive at my home, though I was very surprised when it arrived a few days later. I then went to submit my rebate information with their “Easy” Rebate Center. The first thing they asked for when I got to their site was my rebate offer number.

OH>>>FORGOT TO SAY THE $35 WAS THE REBATE. This is the sleeves out of his vest. What a deal he is doing for me after 2 ½ hours... Oh well just another customer. What the heck. First. Know you really don't care. Obvious from your sales reps and mgr at Six Forks in Raleigh, NC. Second... Purchased 2nd Shredder the expensive one for $199.99 less discounts $129.00. Third, Sales rep said all receipts and documents would be sent to me to fill out and send to Rebate Center via web site as I had done for many years. Wait, Wait, Wait... Finally back online well "you should get in a few minutes..." NO RECEIPT.

I wish I could give them no stars, 1 star implies that something went right....in my situation there was NO positive here. I went in because I run my business from home- I have to have a working printer, scanner, fax and I use a Mac computer. It is always a struggle to find a machine that works well with Macs (even the HPs have given me trouble). I went into the store very frustrated because my last printer went back and forth to HP and never worked right so I wanted help finding a printer.

I purchased a replacement charger for my laptop three weeks ago. I opened it two weeks ago. The cord is defective and it won't work. I lost my receipt, but asked them if they locate it on my rewards. I tried to return the defective cord, and the manager refused to take back the broken cord. Instead he insisted there was something wrong with my computer. I purchased a cord from Wal Mart, and it works fine. Staples, rigid return policies, make it a serious risk to purchase anything from them. I have had many similar problems with purchases from staples. I bought a desk, that came un-assembled, and when I attempted to assemble it, half of the hardware was missing. They accused me of losing the items and refused to assist in anyway. Buyer beware, staples cares very little about their customers, and they would rather gouge their customers, than retain them. Anything else they claim is a lie.

I bought a HP Officejet printer on 08/15/2011, they ask me did I want the extended warranty. I said yes, I wanted two years which was $29.99 extra. I begin to have problems with the printer in July 2013 so thinking I can replace the cartridge, I took the cartridge to Staples. The salesman told me those cartridges don't wear out so that's probably not the problem. I brought them back and tried to fix the printer. Couldn't fix it so I took the printer to Staples and the salesman told they don't check them there, call my warranty number. That was in august 2013. Call the warranty office, they said warranty up on the computer in August 2013, they can do nothing. Call the corp. office 01/13/14, spoke Jerry **. He flat out told me he can't do anything for me, it doesn't matter how long I've been doing business with Staples. I told him I buy all my products from Staples and own a small business in Hardeeville and i go to staples in Bluffton, SC. I think the salesman should have handled it better in the store when I first went there about my printer.

Staples falsely advertises their "20% off everything in this bag" deal. The word everything means just that - EVERYTHING. The word "everything" is even bolded for emphasis. They are falsely advertising this coupon as including everything that could fit in the bag. There are a long list of exclusions that completely contradicts the word "everything."

I am a customer of Staples store located at 16 E 34th Street NY, NY. Please be advised that ** is harassing the employees to the point where she putting her hands in their faces, and yelling at them at the top of her lungs in front of all employees and customers. This issue needs to be resolved. I am a Long time customer and I don't like her performance. Please have her evaluated. No one should be treated in that way. With all the cursing and hands in the face. That's a lawsuit. You have cameras that would see and hear how she treats her employees. I too am a witness to her unprofessional acts., belittling her employees, and treating them like they're the worse. I also hear her threaten a employee by telling him she was going to punch him in the face. I would appreciate it if this issue be resolved as soon as possible. At this location I also told her that there was mice in the food bags and mice feces. She just laughed in my face. Thank You, I will wait for you reply.

On December 10, 2012, I purchased a Google tablet at Staples on Bridge Street in Weymouth, MA. It was a Christmas gift for my then 10-year-old son so I got the insurance policy on it. When my son accidentally broke the glass screen, I brought the tablet back to Staples. The person working behind the Tech counter asked if I had purchased insurance on it to which I replied yes and showed him my receipt. He went into the back room and handed me a new tablet and I gave him the broken one. He said, "You're all set." I was thinking, wow, there really is an easy button. I asked, "Do I need to sign something"? He said, "No, you've shown me you purchased the insurance so as long as we have the same item in the store you're all set."

I went to the Staples on Vestal Parkway in Vestal NY today to buy 2 office chairs and ink cartridges. I always browse and buy more products. I am a loyal customer and have purchased many computers and office supplies at this location. I was informed the chairs were $100 more today than yesterday. I spoke with the manager Dan ** to see if I could get the chairs at yesterday's price. No, that is not store policy. So, I left the store with my money still in my pocket to buy the products elsewhere that I planned to purchase at Staples. Where is the common sense of Staples to not even check my reward credits before letting me leave the store. They just didn't lose the sale today, but future sales. Staples puts a lot of time in effort in posting their sales online. Maybe they should put more time into keeping loyal customers. Loyal customers do not go looking elsewhere as I now am. So, please delete my name and business from your daily email list. I am happily comparing my purchase prices at Quill and W.B. Mason.

I have been working for Staples for a year and a half and I have never seen a more dysfunctional company in my life. Working for Staples is making a pact with the devil. Where do I start? We are so severely understaffed, underpaid and unappreciative. I am using the only person on the floor for 8 hours and in my department I am usually up ringing on the cashier because there is no one working there, so there is nobody on the floor so who is supposed to help customers. On truck days I am in the back unloading the truck and there is no one on the off, this why our CSAT (customer service) is so low. Nothing ever gets done and my managers berate me for this. I tell "I can't do everything and if hired more people our customer service would be better and this will get done." I am in receiving with the truck and they expect me to ring as well. When a manager pages me to ring it takes a couple of minutes to get to the front and when I get there is either no line or I get yelled at because I was getting up there fast enough.

I stopped shopping at Staples 2 months ago because there was always some problem with the coupons they emailed to me each week and I had enough having to check my receipts each time and have to go back to the store since they were always rung in wrong or not at all. This week Staples emailed me a set of coupons, one of which was $10 off any $10 Swiffer purchase. It was too good of a deal to pass up. I went in and purchased $67 worth of Swiffer. The coupon rang in for $3. The manager came over and told me it was a fraudulent coupon! How is a coupon that was sent to me by Staples and printed directly off the Staples website fraud?? I pointed out where the web domain printed at the bottom of the paper. I was told that they wouldn't honor it because the store was "too busy" to adjust it.

Last August 22nd, I went to STAPLES in LANDOVER, MD for virus removal and then it was when my calvary starts. I left my CPU at the store and the IT TECH told me that they will call later on... Never happen. I called Sept. 9th and the IT TECH does not what is the status of my computer. He said that he will return the phone call between 30 minutes. Never happen! I called them back Sept. 14, same scenario happened, so I resolved to go back to the store to ask about the status of my computer and a lady named GINA came to me with this bad attitude because I was telling her that the phone calls were made by me to the store not the other way around. She said that the IT guys called me several times and I told her It was not like that. Well... things got worst, now I have to transfer all my data for small amount of money.

Monday September 23, I purchased a computer at the Staples store in Brantford, ON, Canada. Staples slogan is: That was easy. I have learned the hard way how deceiving that slogan is. My purchase at Staples was FAR from Easy. It was a nightmare. I purchased an ASUS computer from around $670.00 and asked about installing and moving the files from my old computer to the new one. I had told the salesperson that my computer would not start up. This, the salesperson told me, was no problem at all. They could even encase my hard drive and get the files that way. I was promised to have it back the latest, Wednesday, the 25th. The cost was around the $150.00. For me it was worth it, if I could put my computer back on my desk, plug it in and start working.

For three calls I relied to reach at the Staples store located at 2000 North Park Blvd. Pittsburg, CA someone regarding purchasing desktop computers. Today is Saturday October 19, 2013. The first person that answered was an obnoxious rude worker who stated that his store has no good desktop computers and told me to travel all the way to Pleasant Hill or Antioch stores. He could not answer any specific questions and rudely stated that he would transfer me to that department. 46 minutes later, music continued to play as he never transferred me.

I start working for Staples 2 years ago and since day one I notice how horrible it is to work for the devil. Other associate and I are forced to sell the useless extended warranty to customers or we get mistreatment from our managers. Many decent people that I had to manipulate just to sell them our extended warranty. I've seen some of them coming back to store demanding a solution to the issue that occurs to their merchandise that they paid an extra $$$ for it just to get warranty that did not help them at all. I usually feel really bad whenever someone agree on buying the warranty that I sell. However, that's the price that I pay for working for Staples.

We have been a long time Staples customer, spending upwards of $5,000 last year. Last year Staples started their own “invoicing” program without notifying the clients. As we always did we sent all of our money to the Staples credit card address, completely unaware of the change. After a month or two we started receiving collection calls from Staples and couldn't figure out why; because we had sent the money. Ten months later we are still arguing with Staples and Citi Financial over account. There are notes on our Citi credit card account that Citi refuses to share with us (even though it is our account) and they have told us repeatedly that they cannot communicate with Staples, even with our permission. Which opens up the can of worms about how can you be partnered with a company and not be able to speak to them?

I purchased the Creswick High Back Executive Black Model # 19453 office chair for my new office. I have already had to order a replacement arm rest for both sides and the seat is peeling the cracked fake leather from the fabric. I am just not happy at all with the chair and I would like a refund so that I can add some addition money with it and purchase a real leather chair for my office. My original order number was **. The chair has a 5 year guarantee for replacement parts but who wants to keep replacing things that tear up and break. I am not happy with the chair and would like a full refund in order to purchase a better quality chair. I do not have pictures of the damaged chair with me here at work. I tried to return it to the local Staples store at RT. H. L. Blvd. Charleston, WV and the manager would not let me return it. Cushion date 9/15/2013. The seat is on back order until October 24th. The other arm cushion came earlier in the year and we put it on.

I had just recently purchased an ASUS laptop from Staples which roughly cost me $800, which at my age of 16 is tough to come by. Anyways after 6 days my new computer experienced problems IE not finishing installing important updates, I brought it back to Staples where I then was accused of tampering/causing the problem with my laptop by a manager. After a few days it was brought back where I was told I could get a new laptop, however I noticed a few irregularities. One I had a custom photo as my wallpaper that was found on my new one, same as the returned one. A cloth that I had at my house which I forgot to return was absent in the packaging. All of my passwords for programs were still present and did not require any information to be put in and I noticed that the box was already used by someone else as you can clearly see old tape on the box.

I bought a case of Multi-Use copier/laser paper for $49.99 that offered at a $28.00 rebate. I had to purchase between 9/1/13 and 9/7/13; purchased on 9/2/13. I went online on 9/3/13 to submit all my information. The form was quite specific, coaching me through the whole thing, and even giving me feedback when the numbers were not in the correct format. On 10/1/13, I received a rebate denial saying I didn't submit all required products. I can resubmit if I send the card and supporting information to the address on the back of the card by 10/6/13. There is no return address on the card's back. A really unsatisfactory gauntlet of hoops to jump through, all designed to thwart getting rebates! This is the last time I will buy anything with a rebate, and I may never go back to Staples.

In 2009, I purchased STAPLES PLUSHMAT L station (item 599527; $89.99 plus tax) which had a lifetime warranty. It was purchased as a "STAPLES" product, not an ES Robbins product ... even though ES Robbins manufactured it for Staples. Since it cracked quite a bit, I brought it to the local Staples store (Watertown, NY) and was informed that I had to contact the mfg. directly and work through them (filling out form, cutting out and mailing a piece of the mat to them and waiting 4-6 weeks). This is absurd! For example, if I purchase a product (i.e. Kenmore, etc.), I return it to Sears (it's a Sears product regardless of where it's manufactured) for warranty repair or replacement. What would happen if this were manufactured in China? I need a replacement and I should not have to ship this (or portion of it) anywhere at my cost since it is a STAPLES product. After contacting ES Robbins, I was informed that it will cost me an additional $20.00 to obtain a replacement from them - after my claim has been approved. People should be aware of this policy before they purchase any STAPLES product having a lifetime warranty.

Bought the Lenovo C340 from Staples in December 2012 and bought the EasyTech 2-yr support. Staff in shop were good.

I am submitting this complaint after having contacted Staples Office of the President team of customer relations representatives. I spoke twice with Jeffrey ** and was promised a call back from his supervisor Ryan ** which never materialized. My experience was with the Staples store in West Los Angeles on Santa Monica Boulevard. I purchased a Western Digital external hard drive at a different Staples location and within the 14-day return policy period (8 days) I brought the unopened drive to the Staples store, with my receipt, for return.

After several hours of looking for a touch screen computer, I visited Staples in Frisco Texas (store 1102). The sales representatives showed me a Dell and a Lenovo computer. I purchased the Lenovo 23" and was instructed on how to use the new desktop unit while I was in the store. I was very pleased with the demo, sales representative's knowledge of Windows 8 and the operation of the touch screen unit. I took the product home and discovered it was not a touch screen unit. I phoned the store and spoke to the manager (Charlie) who informed me that indeed the store had represented the product to be a touch screen, but the store information tag was wrong and I'd have to pay an additional $200 for a touch screen. I did not accept this and called Customer Service... They did nothing. I called the President's office and was informed that the store had done nothing wrong, but that the sales representatives would receive additional training. The product I purchased was not what was advertised in the store and not what was shown to me.

I bought a computer and at first, it was not delivered on time. Then they delivered it and apologized and after a few weeks, the Windows program did not work. Then they had me buy a new program (I was not aware of the problem) and it still did not work. Then I had to pay to have someone come to my home and they found out that it was something wrong with the computer. They fixed the problem (so they told me) and now the computer does not have any sound. This is a new computer which I paid over $900.00 for the CPU and have had so many problems that I cannot take any more time out of work to accommodate their technicians coming to my home. I feel that at this point, I should get a new computer because obviously this computer is faulty. I have all of the receipts of the many times I have had to pay and the service costs. Thank you.

I bought 2-year "complete protection plan" on a Toshiba laptop from Staples, NEVER AGAIN! Few months old laptop hinge broke, sent in for repair, and got a "replacement" that was broken, dirty, used laptop. This was my replacement for my well cared for laptop that only had a hinge broken! When I spoke with Staples, they had no information on records about this "old/new" replacement and suggested I CALL REPAIR PLACE MYSELF to fix the broken replacement laptop!!! Good Grief!!! Staples, please give me a free, NEW Laptop that is same or similar... or this business and customer will not buy hardware from Staples that doesn't back up its "COMPLETE CARE PROTECTION PLAN"!!!

On June 2, I purchased 4 brand new HP toner cartridges for a HP laser jet printer at the local Staples for a total cost of about $300.00. A few days later, I opened the boxes and all of the cartridges were defective; they looked like they had all been used. I went to the Staples store where I purchased them with receipt in hand. They refused to take the toner cartridges back because I had opened the box. I explained to them that I wouldn't know they were defective unless I had opened the box. I later went back to talk to the manager and he again repeated that they would not take the toner cartridges back.

Three times I ordered a Cross 8441 (blue, medium) refill. Three times they shipped an 8444 (black, fine). Maybe I'll put them on eBay.

Their Protection Plan protects 100% parts and labor; I believe the pictures will show it all.

My computer was hit by lightning about 6 weeks ago, a situation that is covered by the 3-year protection plan I purchased with it. A repairman was sent out and he replaced the power supply and motherboard. The computer started having trouble the next day. I called tech support again and they sent another service order to their service provider. This time I was told I needed to ship it to them and it would take about 5 days to repair once it was received. By the time I received the necessary box for shipment, it was received at the repair center and was repaired, it was about 10 days.

They have some sort of rewards problem. I am pretty sure that Staples is doing spam business. They claim that they will give 5% on every purchase. They also claim that they will give rewards on the ink cartridge recycle, if we do some ink purchase. In Jan 2013, they have the promotion that if I purchased over $50 of ink cartridge from Staples, I could do the ink recycle to earn the rewards for $4 each. I could not find the original website, but I found something similar from a deal search website.

I have never had a problem with a Staples warranty on electronic products - never, no arguments. The only thing I do disagree with is that if they don't have the replacement in stock at any store or over the Internet and you want that specific product, they will not provide you with the cash to shop elsewhere. However, they do replace with an equivalent product or better. All warranties I find expensive and that would be another comment but you can be assured that Staples will honor the warranty and still be around 2 years from now if your product has a problem.

On April 11, 2013 I went to Staples Easy Tech in Rockland, ME because I was having problems with my Dell Inspiron computer. Easy Tech told me they needed to do a diagnostics for $69.99 to diagnose the problem and then I could use that as credit to what needed to be done. I was told a couple of days for the diagnostic. That diagnostic took longer than a few days and on April 17, I went into the Staples store and another Easy Tech representative went over the information on my computer and that I needed a new hard drive.

I hired Staples Tech Support to bring my computer back to factory settings, using a USB device that Dell Computers sent me, as my Disk Defrag was not working. Staples told me I needed Sophos Virus Protection. The work was done, but I still had Disk Defrag problems, so went back to Staples, to have Sophos removed, and was told it could not be done. I called Sophos and was told this was not true! I then went back to Staples where I was harassed by General Manager Ken and Tech. Support Supervisor Joe. I finally got Sophos removed and a refund, but it was not done correctly, so I had to call Sophos to fix the problem. It cost me $331.68 for this service, and numerous visits to Staples just to get excuses!

I brought my server to Staples Easy Tech on East 86th in New York City (3/26/13) and told the tech what I believed the problem was - my hard drive had failed. He told me I needed to have a diagnostic test ($69.99) paid in advance. My assumption was correct. I gave the tech the hard drive part number, which I got from Dell. Of course, I had to pay for the drive upfront ($54). The tech told me there were problems in the past with other customers and that is why Staples required payment in advance.

The past day+, I have repeatedly tried to look up an item on their website - even creating new Internet browsing sessions. I can get to the actual website in maybe 5-10% of these attempts, but shortly thereafter I am kicked out (“experiencing difficulty... call if you cannot get in after refreshing”). I called the toll-free number. After waiting quite a while (with no outgoing message saying the firm “is experiencing known website issues, please bear with us”), a rep finally answered my call and merely said, “Yes, the website wasn't working for a time yesterday afternoon and also at times today.” That was it... no offer to help, no reassurance; she didn't seem to care that I called so I hung up.

My hard drive went bad, and I took it to Staples to get it fixed. The lady (Ciara) at the counter told me that the repair would cost no more than $260 and would have someone call me when they knew the exact diagnosis. When he called (Axel) about the repair, he said they would be able to do it all for me and recover the info. He said I would need to come in and pay for the repairs before he started. When I went in to pay, the repairs cost $370; it was $110 more than I was quoted. I was desperate to get my information back so I paid it. He called me when it was ready and to say they were able to recover everything. I was elated. When I got home and put it together, my music, pictures, and documents were missing completely from one side. When I spoke to a manager about the fact that I did not get all of my info, they were rude and dismissive. I would never, ever go back. I am very disappointed with their service.

I purchased a computer and paid $289.99 for an extended warranty. I was told that the warranty work was performed by Staples and would be replaced if not repaired to my satisfaction. To make a long story short, I had to send it out for repair to a third party, who never got fixed right. They refused to replace as represented. After many calls to the Office of the President, I was told that the extended warranty cost would be refunded but I never got the refund, just the runaround with promises never fulfilled. It has been 45 days with no resolution and I will never buy from Staples again. Don't ever let them talk you into extended warranties. It's just a scam! Once they have your money, you are on your own.

First off, I'm going to start from the interview. I went to Staples for an interview with one of the assistant managers. I felt very discriminated because the assistant manager just assumed I was on unemployment because of my appearance and I'm guessing my race. She asked me if I was currently employed and when I answered no, she replied "Well, you’re probably collecting unemployment." I just looked very appalled and stared at her blankly. Well, I didn't file a complaint because she realized that was a huge mistake and decided to hire me on the spot. Smh.

Staples sells service plans on laptops that require you to send your laptop away for 10 business days. They fail to mention that in store when you are shelling out hundreds of dollars. Tell me how a business owner can run a business without their computer for 10 business days. I have bought all of my office machines, laptops and office supplies loyally from Staples for years! Now, because of their customer services, no more! Do not buy products or service plans from Staples because of their lack of help. I have posted this on every social media platform I can find.

I was one of Staples' clients for a long time. On Wednesday, Feb 20th, I visited this branch (16817 Coit Rd. Richardson, Texas) for the reason of purchasing one printer (9970 Brother). I found out that Staples had this printer for $599, and when I asked to match the price with Amazon which was $591, they paged the Sales Manager. He came and he started acting very rude because he recognized me as a person who always asks for price matching and he very rudely said, "Why are you always asking for price matching? I remember you the last time. We had a hard time to match the price for you. We cannot match the price with Amazon."

I brought my 7-year-old computer in to the Kingston, NY Staples for diagnostics and their "free" tune-up. Matt ** looked at it and said I needed more memory and a better security system. I thought that was the diagnostics! So I went for over $200 worth of stuff, and when they were finished installing it all, they finally did the diagnostics and found my hard drive was dying. Why didn't they do the diagnostics before installing the software? Because they're con men, that's why. Now, I have a fully loaded, dying computer. That $200 could have gone toward a new one. When I buy that new one, it will be anywhere but Staples. I don't know why they treat customers so poorly. It's bad business.

I have never been treated so disrespectfully! I was shocked when I asked a salesperson if they had any radios and he laughed uncontrollably and said, "Radios?" And he laughed some more! He made me feel totally stupid for asking. Then he proceeded to laugh some more and said to another salesperson, "We don't carry radios, do we?" The other salesperson said, "I don't think so," and he laughed some more. I said, "Oh, okay," and proceeded to look. When I found a radio, I took it up to the counter and told the nice older salesperson what happened and I wouldn't be buying the radio and I felt the store needed to know how rude the salesperson was. He told me that he was sorry for my experience and he understood how I felt. Then, I left the store but really felt that if he treated me like that, he treats others like that and Staple should know.

I filled out the info for an "Easy Rebate" on 11/5/2012. I did not receive it in the time limit specified, so I called. They reissued a check, but again, I did not receive it. They issued a third check which I finally received, just to have it sent back to my bank marked "Stop Payment". I was charged $6.39 for the Stop Payment on this check, and now Staples won't refund the charge and I still have not received a check for the rebate. I found the corporate office phone number that handles customer service rebate issues. It is Parago, Inc. - 866-219-7533. They would only give me the address for this company. I had to look the phone number up online as they would not give me this number for some reason. Hopefully, this will help others with similar problems

I faxed the following to corporate without any response: On Saturday, January 12th, while returning home, I decided to stop at Staples in Burlington, Iowa to see if they might have a Nexus 7 16GB tablet in stock. I spoke with the person in the computer department and he informed me that they were sold out. He did volunteer that they had a truck coming in and there might be some in that shipment. I asked him if he could check. He went to a computer terminal and said yes, they are in this shipment. I asked if it was possible that someone could retrieve a tablet from the shipment. He then called the manager and spoke with him. He explained that it is secured because of the value of the items on the pallet. And that once the seal is broken, everything must be checked in which could take hours. I explained that I lived a one-hour drive away and could return the following day on Sunday. He wrote down my name on a note requesting a tablet to be held for me until 3:00 pm on Sunday.

On 11-30-12, I purchased a computer at my local Staples in Glen Cove, New York. There was a $50 rebate that was sent to me on about 1-20-13. I made a purchase which I cancelled on 1-28-13. The transaction was cancelled. I called the number on the back of the Staples rebate card with the Visa logo. I spoke to many people including supervisor ** and their answer was that I have to wait 30 days to have the funds released. I asked to speak to Customer Relations and I was denied the request. They also sated I needed to get a letter from the merchant to have funds released sooner. This is ridiculous as that is not my job. Please help me look into this. Thank you.

I shop at Staples in Clifton Commons, NJ. I wanted to purchase a Lexmark cartridge no. 2 and I did not get any attention. At one point, one rude young girl, who said that she is the fooor manager, said she is not interested to find what I need, and I have to speak to somebody else because she is the manager! I purchased the wrong items, thanks to them. I will return it and not pay for what bought. I dont need it. I will not shop again at Staples anywhere. Thanks, but no thanks.

I purchased a Toshiba laptop in December 2012 during the promotion Free Windows 8 training class and Free Data Transfer with laptops over $699. I bought the item on a Friday evening at 6:30pm. When I went online to set up a free training class, there were 5 slots available for the entire month of January and all were during the business day (the latest being at 3:00pm). I called to ask them to add some classes in the evening or on weekends. That did not happen. I called customer service for Staples and explained that Toshiba can be bought anywhere and my decision to buy from Staples was, in part, due to the promotions. I was told I would hear back within the week.

I purchased a desktop in Oct. from Staples. It included a Windows 8 upgrade rebate. I followed up e-mail instructions and did the upgrade. I submitted online the required documentation. I received an e-mail confirming status "Submission received. Validation in progress." I checked back - status changed to "check has been printed/mailed." I never got anything in the mail so I started to contact their customer service, which is a total waste of time. They wanted me to re-purchase the upgrade and resubmit. They strung me along until the offer expired even though I started an inquiry long before. Now, it's "So sorry, the offer expired."

I had Staples transfer data from one computer to a new one. In addition, I purchased a one year easy tech plan, which is supposed to be a support plan. The easy tech people at the Staples store did not transfer all the data completely nor correctly, so they sent a tech out a few days later. I thought that she fixed the problem, but she only made it worse. Today, I called the customer service number on the easy tech plan brochure. I started this process at 3:50PM this afternoon. I was transferred around, kept on hold, disconnected and then they told me that my plan was not valid and they could not honor it! This whole process took almost 2 hours!

I purchased a cellphone on Dec. 29 for $99.99 and received two rebate offers. One to get a $50 Visa Prepaid Card with the purchase of any mobile phone priced $49.99 or higher at Staples Stores only, purchase had to be made between 12/16/12 through 12/29/12, and another to get a $25 Google Play credit on any Android phone at Staples Stores only, purchase had to be made between 11/18/12 through 12/29/12. Since I bought the phone on 12/29, I just made the cutoff. Five days later, they have the same phone on sale for $49.99. I asked if I could get a price adjustment and was told to bring in my sales receipt as I could receive the difference. Problem is they write this up as a return even though you never give them the phone back. And because they do it this way, it invalidates your rebates. This is a very deceptive practice and is not how customers should be treated.

I recently bought 3 packs of Hammermill Copy Paper from a local Staples. There was a $6 rebate on each. On exiting, a manager told me it was much easier to do an online Easy Rebate than to do it by mail. I'm not an online novice, but when I tried to do the online Easy Rebate after filling out all the necessary info into their online forms, it refused to accept my submission. The message I received was that my session had 'Timed Out' because I had taken too long! As I said, I'm not an online newbie, and I do a lot of typing, but somehow the Easy Rebate website is set to quickly reject efforts such as mine. I'm finished dealing with the Staples’ silliness. They've just lost another good customer.

I shopped at Staples recently and had a horrible experience. I had to walk around the store 3 times just to find someone to help me. So, I finally got fed up and left. I went online to order office supplies from some place other than Staples and came across a local company called Supply Brothers. They were very helpful and their prices were better than Staples!

I purchased a Nexus 7 as a gift a few days ago. Today, I went in to return the gift as the person I bought it for changed their mind. While making the return, there were 4 employees looking at me and asking me why I would return the item. I responded that I didn't have a specific reason, but the recipient changed their mind. The manager on duty was leaning on the desk, repeating his question to me like my return was wrong and I should be ashamed. He just kept speaking down to me. The person at the register didn't even say a word to me; she just stared at the receipt. No greeting from any of the 4 employees. One just stood and watched. As I left, the 4th employee who I had to walk around as he was blocking my path to the exit made a snarky comment "What would he want, an iPad?" So much for easy returns. I've never had an issue trying to return merchandise and being criticized for it. I'm never shopping at Staples again!

Last Febuary 2011, I took my Acer Aspire One Netbook in to Staples, Cascade Station location in Portland, OR. I was told by the first tech, Justin, that they would remove all viruses, install AVG, and provide a fresh start on computer. I called a few days later to check on status. No one seemed to know; the techs were not communicating on what the issues were. I kept calling. It had been 3 weeks and different problems came up. Finally, I got a call from a tech named Norvell ** telling me that my laptop had been "shorted out" by their hardware.

I bought a $600 office chair 18 months ago. One armrest has worn so much that the covering fake leather and underlying foam is falling off in chunks. I phoned to buy a replacement. No problem ($40 and delivered to my office) except that there were no new screws and the old screws were too big. I took the new arm pieces to the originating store (South Keys in Ottawa) and was told by manager Kevin that all replacements are 'generic' and may not fit original equipment! My problem now. Look elsewhere for better quality and follow up customer service.

Do not buy from Staples online! I got charged $1968.07. Payment is pending and won't be available for who knows how long! Rent is due within a few days. Penalty will be charged to me for rent that is due and it all happens days before rent is due. They charged me once for $1533.16 and charged me again $434.89. I have not heard a response from Staples to return the funds or take responsibility for illegally transferring funds without proper consent. Staples, if you can hear me or see me, take the initiative to resolve this problem before it escalates. I am not a happy customer!

I purchased a new Sony Vaio Laptop which had a $100 rebate. I filled out the form and sent it in. I kept calling to find out where the rebate is. They responded that it may take a while as there are so many to process. A year and a half went by, still no rebate. Now they are saying that there was never a rebate on that product. Now to make matter worse, a few months ago, my hard drive quits and I lost all information. I had a computer place replace the hard drive with new operating system, XP.

I purchased an Acer Aspire laptop, bought the extended warranty and had Staples install several upgrades at the time of purchase. I was told with their extended warranty that if anything goes wrong with the computer, they will repair it at the store which sounded great since I was looking for someone that could service my computer if something went wrong. I took it home and the second morning I had it, the computer quit working when it was plugged in. When I took it back to Staples, their service department checked it and said that something was wrong with the plug so it needed repair. I asked how long it would take and they said it had to be sent to India. I reminded them that I bought the extended warranty just 2 days ago and was told it would be repaired in-house. I was told it only gets repaired in-house if Acer checks it out first and refuses to fix it, so I had to call Acer.

I needed a basic laser printer, so I went to Staples in San Clemente on 4/23/12. A young man helped me find the printer I needed. It appeared to be perfect and it was on sale, so I got it for $109.00 plus tax. Yippee! I could get back to work again after losing so much with that printer! In hindsight, no one informed me about the return policy in place for any items in the store. No one told me about the return policy for open-box items, or electronics/printers, or any products. As the HP laser printer was an open-box sale item, the salesperson should have told me about Staples' return policy, and he should have stamped the box with a red stamp detailing their 14-day return policy. He didn't tell me, and he did not stamp the box. I got to the checkout and no one said a thing about the 14-day return policy. No one stamped my receipt with the red stamp detailing Staple's 14-day return policy for electronics, printers, etc.

Discount cards for internet or phone but not in your stores: I have been a customer of Staples for 8 or 10 years and I have used a few of your discounts I receive through the mail, some I have phoned the order in and the internet. Today, I got a 25% off and thought I would drive to Staples and pick a few things I needed for the office. While I am shopping, I found a few things I needed that were not on my list (somewhere around an additional $80), so I take everything to the checkout only to find out that my discount is only good for a phone or internet order.

I went to buy my ink and the computer froze. The lady said the general manager was going to void it right away, so she got me into another computer and charged me again. Two days after, the bill posted on my account. So, I went there to show them that they still had not voided my transactions. The first response I got from the worker was ,"Too many people lying about this." Indeed, I still showed my printed out bank statement and they still did not believe me. The next day, I talked to the general manager, and unprofessionally, he still thinks I'm lying. I am so mad because the fact that I showed my privacy (debit bank statement) that shows everything about the account which they copied, yet still they think I'm lying. Until now, they still will not give my money back.

I took my computer to see how much it would cost for it to be repaired. He said that for $300, they can fix anything and everything that is wrong with my computer. Over a week later, he called and said that they will not work on my computer because it has nicotine in it. But good news, they're going to refund all except $90 for diagnostics. All other businesses charge $50 for that, but I never asked for that. The agreement was to fix my computer for $300. Even more, when I got it back, they tore the speaker off and tied it to the back of the DVD player with a rubber band. The front panel would not come off to access the hard drive or DVD drives.

My laptop crashed and I took it to a Staples in Kissimmee, Florida. They diagnosed the issue as being a hard drive failure, which I had suspected. They quoted me a price to replace the hard drive and a price to recover the data from my old one. I agreed to let them attempt the recovery with the stipulation that they take no action which would overwrite the data on my old drive. They agreed, had the disk for a while and then told me that they could not with the tools they had. They mentioned that they could get some software from Seagate that would give them a better shot at recovery, so I authorized that. A few days later, they told me that they were still unable to recover the data. I took my old drive to hold onto until I could possibly get someone to work on it. I have sent the drive to a recovery specialist and he informed me that in the process of handling my hard drive, someone did a write test to it, writing over all of my data. Be wary of trusting Staples to handle any data that is irreplaceable.

My computer was not properly repaired. Manager, James ** of the Dearborn, Michigan store was unprofessional and arrogant. Mr. ** refused to fix the problem I paid $219 for. However, the best one is the Staples' complaint process. ** advised me to call the Office of the President. (That must be the big company joke.) When you call the Office of the President at 800-338-0252, you get a person (possibly from his home) who takes your complaint and supposedly passes it to a district manager who is required to contact you within 24 hours. After a week of my calls back to that number, the person, Scott, said "It is likely the unknown district manager has decided not to call you regarding your complaint." It sounds like a great scam to shake off customer complaints. There is no other way to contact Staples or their executives. No phone numbers are available for dissatisfied customers. A real racket. Staples company executives may not even know about the blow-off complaint scam. The Office of the President joke is on Staples' customers. If he cares, perhaps the real president needs to investigate the Staples' presidential scam system to circular-file complaints. Shameful!

Staples warranty - I have sent two motherboards, four hard drives, CPU, power supply, all memory, computer to repair center twice. I've spent countless hours on phone with every tech in call center. It's been 5 and 1/2 months and computer is still not working. I have 10 pages of notes. I had to buy a new Win7 for $226 because at one point they refused to help anymore saying problems were software-related until I proved them wrong. I have learned more about computers than I ever want to know. They left two hard drives hooked up and one was bad. They didn't tattoo the new motherboard so my recovery disks or disks I ordered from HP would work, but still they tried to blame disks. They won't give replacement because it's not cost effective. They still want me to work with techs on this when they have proven many times over that they are incapable of finding or fixing the problem.

I purchased a 2-year contract for Kindle Fire Protection and Tech Support. Every question I had for the tech, he was not able to help with. When I asked him how do I loan a book that I have on my Kindle, he said "You cannot loan a book," I knew I was wasting my time. He had little to no knowledge about the Kindle! I would never again purchase this service. I would not recommend!

I purchased an HP laptop from my local Staples store on 8/01/10. I was persuaded by the cashier to take out an extended warranty on it. The selling point for me was that I was told that if I did not make a warranty claim within the 2-year warranty period, I would be able to get my money back. It turns out that you have to claim your rebate within 30 days online or by mail or you lose it. I was not informed of this in the store. If I was, I would have put it on my calendar to remind me. I went to Staples on Saturday to claim my rebate, fully expecting them to give me a gift card of store credit of some kind. I was told that I have to go through corporate. The corporate referred me to their rebate website. The rebate website said that it could not approve my claim.

On June 13, 2012, I purchased a Kindle Fire from Staples that offered a $25 Visa card as a rebate. I filed for the rebate electronically on the same date; however, I only received a "completed" notification and was advised to track on their rebate website. There was no email in my inbox. It is now September 9, 2012 and I have not yet received my rebate. When I tried to track it on their website, it says that my information did not match in their system. Did your employees steal my rebate and dump me in the system? I hear that companies have employees who partake in that criminal behavior. Would you like to do right by me? If so, think of it this way: if I had a Staples credit card and was late for payment, you would require that I pay interest and penalties. Would you pay that to me as well? If not, I have an incredible network of business and personal associates who would be happy to take their business elsewhere on my recommendation!

I took in my computer for repairs after I received the blue screen of death. I paid the $69.99 for the diagnostic job. I was told all systems were fine and nothing was wrong with the computer. I had a disk that I made when I bought the computer as the instructions told me to make. They said they would fix it for another $200 to $250 or somewhere within that area, depending upon how long it took and I would have it back in two days and they would call me when I could pick up the machine.

I bought a Motorola modem at the store on Route 1 in Alexandria, VA. When we got home, we opened the box and tried to install the modem. Lo and behold, it did not work so I tried to return it a couple days later. When I got to the store, the manager discovered that the serial number on the box did not match the serial number on the actual modem. He explained they could not take it back. I complained. He told me to come back the next day when the higher up manager was there. I came back. The higher up manager checked the serial numbers and found they did not match. He told me they could not take it back. I asked him to call his boss (he tried), but told me his boss said he could not take it back.

First, I shipped the laptop for a repair of my NIC card. Two months later, my hard drive died because they messed with my SATA connector. Now, they admit to messing with my motherboard so now I cannot charge my laptop. To make matters worse, they also sent me the wrong charger of the laptop and had the audacity to charge me $30 for a new charger.

I sent my computer to one of your stores, where I purchased it from and have an account with. It was still under warranty. And at the time, it was running fine, but a little sluggish, so I wanted to clean it up. When I received it back, I was informed it was not running at all. I’m very displeased, and how is that possible when your people are supposed to be technicians? I’m very unsatisfied with the diagnostic that I received from your store. I demand a feedback as a loyal customer who has dealt with you for many years.

I asked Staples HR to send my last 2 pay checks to my home as I stopped working with them. It has been almost a year now and I have spent so much money on just making them several calls to send it to my home address. But every time I call them, they tell me they have sent it to the store. I told them I don’t live in that state but they don’t seem to understand that! I’m glad I don’t work there anymore!

I bought two cases of paper at Staples.com. I was supposed to get two $17 Visa gift cards. I got an email saying that I had returned the product and that they canceled my rebate cards. Bottom line, it took 4 different people, 3 different contact numbers and 45 minutes of wasted time to get a resolution. They never admitted that they made a mistake but were going to credit me $34 to my card. I’m very unhappy.

The rebate went to my work email address and would not let my home email address load. Somehow my account was set up to default at the work address. It took a long time to figure this out. The error message was too vague to specify what to correct.

Today, July 23, 2012, I contacted my local Staples, and told the person answering the phone I wanted to return a defective printer. She transferred me to another lady who was supposed to be a "tech". I explained I wanted to return a defective printer. She asked me when I purchased it. It was March, and she started to tell me no and she quickly recovered and said unless you have a warranty. I told her a 3 year, and she told me to bring it in. She said he would swap my computer with a replacement. I called her back and asked if she would swap my unused cartridges for the new ones I needed. She agreed as long as the packages hadn't been opened.

We purchased a new laptop and a new PC. The salesperson sold us two "support" agreements for two years each. Within 2 months, we had problems in downloading updates from Windows. We were given a number for Staples support to call 24/7 and told to bring the PC back to the store, which is a cost of time and driving. I took the computer back to the store. I was told just to forget about downloading Window updates as that is a constant problem, and just try again for 2-3 months.

Where is my rebate? I bought an Olympus Camera on May 8, 2012 and filed for my rebate of $25.00.

My 4-year old Dell computer crashed. Aaron at the 120th Street in Westminster, Colorado helped me with the purchase of a new HP laptop. All the software programs were installed. I had trouble with my QuickBooks files. Aaron spent special time with me and we figured out how to copy and restore my files on the new HP. He saved me hundreds of hours. I have relied on Staples for all my computer work and office supplies. It is terrific to be able to talk with the staff and trust that they know what they are talking about. Thank you, Aaron!

I paid $199 for a special one-year warranty on a laptop that I took in to get the firewall working. They said the warranty would include total repair of firewall that has been causing viruses to get into computer. Then they wanted more money after having it 3 days when they said I could fix first day I took it in. They said they would only refund $50 of my $199. I was upset so I just took it and have to find someone else to fix it and lost $199. I was ripped off big time.

Store # 0088 in Lancaster, CA 93536, associate ** - I took my laptop in because it would not boot up. They ran a diagnostic for $69.99 and said it was the motherboard and for an additional $300, they would replace it. I told them for $369.99 I would buy me a new laptop but he talked me into replacing the motherboard stating I would be able to keep my data. He sent the laptop off for the new motherboard and when it came back, they only replaced the hard drive and I lost all my data. I tried to tell them that $369.99 was way too much to replace a hard drive and that I should get a refund of the difference but he said shipping a laptop off for repair is a flat rate and there is no difference to refund. He was not upfront with this flat rate. When they discovered it was a hard drive and not a motherboard, why did I get a call asking me if I wanted to replace a hard drive for $369.99? Because I would have said no; I could have replaced it myself for $150 and kept my data.

I purchased a Toshiba laptop for my daughter who was going to college. I made it very clear that I wanted her to have the ability to bring it to any Staples to get it fixed in the event it broke down. The store manager (Wiggins Pass in Naples, FL) assured me that if I purchased the 3-year extended warranty for $289 (the laptop cost $600), she could get it fixed at any Staples anytime for three years after purchase. We brought the laptop in to be fixed because most internet sites would not load and the ones that did, loaded very slowly. The laptop is less than a year old. We were told that the laptop could not be looked at or repaired at the Staples store unless we paid for the service. We were lied to when we purchased the laptop and were treated miserably at the store.

Scanning the internet, I found a hard drive, Seagate Expansion 3TB External Hard Drive (item 921788, model STAY3000100), for $139.00. So I went to Staples locally and asked them to find the drive for me. They informed me that it was not in inventory or on the web. I returned to my office, downloaded the page, and showed it to their technicians; and I was told that the listing on the site was bogus and inaccurate and that I should not believe everything on the site.

I purchased a paper shredder from Staples (model SPL TXC 15A) about six weeks ago. After using it two times, it quit working! I called Staples and was informed that it only had a two-week warranty! Two weeks! Are they kidding? I was assured by the salesman that it was the "best" shredder Staples carried. I am very upset and feel that I have been scammed out of $150. I have worked in retail for over twenty years and have never heard of such poor customer service. I know that you cannot return an item after two weeks, but this product should have a warranty longer than two weeks. I am very disappointed in Staples and will never shop there again.

I purchased a tablet notebook (a laptop with a touch screen) in 2009 and the salesperson explained that the warranty that I purchased would cover spills and drops and that the company would provide a gift card of equal value as the laptop (at $1100) so I could purchase a new one in the store. He basically said if I had an accident, I would be able to get a new tablet notebook. I had an accident this year and contacted the warranty. They couldn't repair the laptop, so they sent me a new one. However, this one did not have the same touchscreen capabilities and is worth $300 less than the original price of my laptop. I asked the company for a tablet notebook or a digitizing tablet to make up for the functionality loss and the most they offered me was a gift card for the $800. The next few times got me a smaller offer of around $680.

I have not received my rebate yet; it's way overdue. I bought some computer papers, and I filled the rebate form and sent a copy to the Staples Rebate center. It's more than 5 months that I have not received my rebate.

I took my computer in for diagnostics. I paid the $69.99 fee and was told it was the hard drive. I bought the new hard drive and paid for repairs, $250.00. I was told it would take 10-12 days to be repaired. In the 16th day, we were notified that the problem wasn't actually the hard drive, but the motherboard instead. We were told that since it was a misdiagnosis problem, they would let us keep the new hard drive and repair the motherboard at no additional cost. Thirty days later, the computer was finally ready.

I went to 2 Staples to get the 27A cartridge, not on the shelf. I returned to the office and tried to order online. The site says "Not in Stock". I called Staples to order the 27A and was on the phone forever. The rep told me that there is no 27A but there is a 27X. I said my machine takes 27A. The rep took my order and said it had to be "Special Ordered". That was a Thursday and Tuesday I received a call telling me that I would have to Special Order the toner (Of course on Tuesday I am expecting to receive the toner in the mail.). How frustrating!

I saw Hammermill paper marked as $3 a ream, so I grabbed on and headed for the cashier. The cashier rang it up for $6 and I told the cashier that it was marked $3. He said, "Oh, to get the $3, you have to send in a rebate." Really, Staples? Really? You know that I'm not going to the trouble to send in a rebate for $2.50 because I'm going to waste half a buck mailing it in. So, you are chumping me out for the $3. It is a cynical ploy. Your description of yourself says a handy place to get office supplies. Well, having to come home and fill out a rebate form to get the offered price on a ream of paper is not handy. I have two words for you, Staples: Office Depot. That's where I'm buying my supplies from now on. I will not darken your door ever again! Find the MBA grad who thought this was a brilliant idea to suck a little more money out of the customer and kill him before he breeds.

I placed an online order with Staples and received an email acknowledgment that the order was received and processed for delivery the next day. After several days nothing was received, so I called the Staples’ help line. I was informed that the order had been cancelled. Discussion revealed that Staples had had a bad customer at the address that I provided, so they had proscribed the address. I informed Staples that this was very stupid of them because the address was a mailbox parcel receiving service with several thousand customers, so that in punishing one bad customer they had cut themselves off from several thousand customers. Furthermore, I was not impressed by the fact they had not informed me that they had cancelled order. Their response was that the party who had been proscribed had been informed at some unspecified time in the past that Staples would not ship to that address and that I should have known this. But did they inform all of the several thousand customers in addition to the one they did not like? There was uncertainty about what specific action had been taken.

I have made four purchases at Staples in the past two months. All the purchases were different (no two items were the same). When I got to the register, the price for each purchase was more than what was indicated on the shelf. The first two times, I thought it was my error. The third time, I brought the sales person back to check the price. They charged me the correct price. The fourth time (yesterday), I took a picture of the price on the shelf. The cashier said it was "only" a difference of 50 cents. I am beginning to think that this is Staples, MO. Has anyone else seen this? I find it hard to believe that this could happen four times in a row. The manager did not seem to be too worried about it.

On Monday, 4/30/12, I purchased 10 items from the Staples store in Grove City, Ohio at a total cost of $71.48. I paid for the purchases with two Staples coupon rebates ($6.51 and $28.80) that were going to expire 4/30/12 and paid for the balance of the bill with my charge card in the amount of $36.17. On Saturday, 5/6/12, I went into the same store. I purchased $169.18 in toner for my work printer. I then requested to return one of the items purchased five days earlier that cost $22.99 and to purchase three additional items that totaled $6.94. The sales clerk scanned my receipt from the 4/30/12 purchases and the system only showed a credit back in the amount of $10.26 plus tax. He requested a supervisor for assistance, who then got a manager.

I sent in my computer 3 times to get fixed by Staples’ warranty department since December 2011. The warranty was $350.00, I might add. They have sent me the same half fixed computer 3 times. The last time I had to call them to ask where it was after 3 weeks. After I asked for a warranty refund, nobody could tell me how much it would be, 10% off or about 20 bucks, whichever is less.

I have been an employee of Staples for over three years, and I have always received my annual scholarship. On February 20, 2012, I submitted all my paperwork like I do every year. I did this via email this year instead of faxing, because it is cheaper and easier (or so I thought). I did not get a reply back from Crosby Benefits. So on March 8, 2012, I sent another email to check on the status. Crosby Benefits has been unable to find my information and has denied my claim. I have been fighting with them ever since to get my award.

Taking advantage of a senior: My 70 year old mother decided she needed help with her finances. She went to Staples in Los Lunas, NM, store # 1104. They sold her a laptop $299, Peace of Mind membership $99, some sort of 2 yr warranty $99, Premiere PC setup (whatever that is) $99 and Quicken $29. She never picked up the computer. She called 5 hours later and they said they would take the computer back but everything else was non-refundable. Recap, she's out $300 with nothing to show for it but a costly learning experience. Lesson learned, don't shop at Staples!

In Sept. 2011, we purchased a computer network including new server, additional PC, laptop, printer, etc. Staples offered the whole package including monthly maintenance plan. It has been a nightmare. We have had problems with the PC since it was installed. It is crucial to our business that all sales people can properly use all computer functions - not 50%. We have been working with Staples (when our main tech actually gets back to us - problem with this is solved now but it took a trip to Staples tech service manager to make it happen). Last straw was after 4-5 full days (different weeks) of tech service in here working on computer then bouncing us back to tech service for a total of another maybe 20 - 22 hours.

I needed a charge cord for my computer. I needed it immediately due to a mandatory orientation that I had that day. I called Staples in DuBois, PA. They told me they had what I needed, but were closing in 35 minutes. I knew that it would take 30 to 35 minutes at a casual pace, so I flew! I called when I was about 5 minutes away to let them know that I'd be there right at closing. Since they had what I needed behind the counter, it would be a quick stop! They refused to remain open even till 6PM, which was their closing time! I spoke to a very rude "manager" named Debbie! I'll never go there again!

February 24, 2012, I ordered via Staples online an Apple iPad, Applecare Protection Plan and a Smart Cover. This was to be delivered to the local store on February 27, 2012 to pick up. I called the store only to be told it hadn't arrived. I called again the next day with the same results; however, the young man I spoke with started the process of tracing the shipment. I called Staples Business Depot support only to be told that once they find the product and it is returned to their warehouse, they will process a credit refund.

Today, March 10, 2012 at 6:30pm, I bought a PaintShop Pro X4 at 2100 88th Street Building C, North Bergen, NJ 07047. I will go tomorrow to see if I can get the software I purchased without any issues. I can't understand how I bought this program for $79.99 and the disc was not there. The store, I know, must have security and cameras in it. I pray they give me the software and assure me that there is no other situation like this in the future.

I bought an Acer laptop in December that offered a $100 Visa gift card when you send in your old laptop for recycling. The company handling the rebate was slow to supply me with the required shipping box, even after numerous e-mails and phone calls. When the card finally arrived (in early March), I discovered that it only had $70 on it, not the $100 advertised. The response from the company was that the amount had been reduced due to the "late arrival" of my old laptop, "as spelled out in the Terms and Conditions".

I went to Staples to get my computer fixed, because it wouldn't download Adobe flash player. They ended up erasing everything on my computer, saying they set it back to factory settings for $137.00. I brought the computer home, and now, not only does the flash player not work, but the CD ROM doesn't work either. My husband called them and they said the guy who worked on the computer no longer works there, and since he screwed things up, I could bring my computer back, and they’ll fix it. We did that. The computer still has the same problems, only now we also can't download anything. I will never deal with Staples again.

Staples protection plan - I've been waiting on a motherboard for almost 2 months with no success. I’ve spoken with several customer service center reps several times and spoke with Steve the evening supervisor twice and found him to be very difficult and hostile. Steve the supervisor gave me the number of a venture that was supposed to be ordering the motherboard, but when I spoke to the representative that orders the parts about my delivery status, he informed the company that he was not able to get the motherboard for me. I'm now at a lost and don’t know who can help me. Staples is where I brought my HP desktop, but I found out that the warranty company is with this outside company.

On 2/7/12, I took my computer in to be fixed. I was running slowly. I paid $70 to have the problem diagnosed. The man filling out the forms for me to leave the computer had no clue what he was doing, and got my name wrong, and email address wrong on the form. After several days I got a call from Randy, telling me the problem, and for me to call back if I wanted the work done. He left no number, so after calling 411, I was on the phone. I tried twice, but after being on hold for 10 minutes, I gave up and tried again. This time, only being on hold for 5 minutes, I got through, and was told Randy would call me. A week goes by, so I went to Staples to pick up the computer, figuring it should be done. Nothing had been done to it, and they left it out for Randy to start on at 10 o'clock the next day. 3 days later, Randy calls for the password to start the work. Today, I went in, figuring it would be done. Randy brings the computer out, turns it on, It boots up, and he asks if I want to try to browse with it.

rebate cards were already mailed out to **, the wrong address. It should be mailed to **. I cannot get any more response from Staples.

Alright, I'll try to keep this as short as possible, but on Feb. 17th, I saw a hard drive on walmart.com for $49 but given that I had reward rebates for staples and that they offer a price match guarantee, I went ahead and decided to go to staples.com and make the purchase of two hard drives. After chatting with the customer rep, she told me that the price match was approved but the credit card was denied and she asked if I had another card. I said no, and decided that since something was wrong with my card, I'll just forget about the purchase from staples. I called visa and got the hold that was put on off, and since my card was not charged from staples, I just went to Walmart and purchased the hard drive.

When asked about rebate and price on blank DVD, I was told, "I don't know, look in sales paper.” I tried to get a price match on DVD white paper sleeves were $12.99 but $5.88 at Wal-Mart. Connie said they never answer phone (called earlier got right through) and would need sales ad explained $5.88 was regular price. Over all, they are very rude unknowledgeable. I will never return to Staples again!

I purchased an Epson Artisan 810 in November of 2009 from Staples on High St in Mount Holly, NJ. The printer costs $249. Because of the purchase price, I also purchased a 2-year "extended" warranty that is offered. Last week, my printer jammed and now needs service. When I called the customer service line, they advised me that my warranty expired because the extended warranty runs concurrent with the manufacturer's warranty. I asked the associate if that was correct and shouldn't the extended warranty pick up where the manufacturer's warranty ends. He agreed and asked me to fax my receipt to him, which I did.

My HP laptop has been sent in for the same reason for repair and still is not working. The computer will not recharge the battery and will not work when plugged in to my house electricity. The first time it was sent back, stating that we needed to buy a new battery. We did and it still did not recharge and ran the battery down so that we could not use it. The repair company stated that the battery was no good, but the AC adapter was good. We received it back for the second time this morning and the work order stated that the battery was good (we sent in a new one), but the AC adapter was no good. I called late this afternoon and spoke to a rep and told him my story and didn't understand why it can't be fixed as this was going on since early December. He said they don't get a lot of complaints about this repair company and that it was not fixed the first time because my battery was no good and that the repair company doesn't have test batteries so they couldn't find out what was wrong until we sent in a new battery. I said, I was not bad at him, but that didn't sound quite right that they wouldn't have test batteries. His answer to me was "do you repair computers? So you don't know!".

I had received a $30 rebate card from Staples for purchasing a shredder. I used it to order phone batteries online from The Factory Outlet Store (1-866-537-7072) order #**. Then cancelled the order right after ordering because I found out they were the wrong size and was told that it would be credited back to my account. The amount was $23.30 and they gave me the transaction number of ** for crediting it back to my card and was told it was sent through 1/24/2012. It has not been credited back to my account and I cannot reach anyone by calling the Staples Rebate number.

I purchased tax software from Staples.com. I interpreted the promotion to be 'a combined purchase of select Quicken products and tax software with select sku's but not turbo tax'. There is no list anywhere on the site of qualifying sku's. I purchased H&R Block tax software and a case of copy paper. Since there was no list of qualifying sku's, I then proceeded to process the rebate online. Again, at no time was it ever made clear that there was a specific combination of select sku's needed to qualify.

On January 18, 2012, I purchased Norton Antivirus2012 software at the Staples Store, Location: Kendall Mall 8811 SW 107 Ave. Miami, Florida. On January 23, I returned to the Staples store to return the merchandise and get a store credit. Unfortunately, after I uninstalled the Norton 360 Antivirus from the computer, the new antivirus software failed to download properly. I did bring a copy of my receipt with me and was told by the store manager, Carlos, that I couldn't get a store credit because the package was opened. The package was opened because I was planning on downloading the newer version. I told the store manager that I had to open the package in order to know whether the product was good or not. Both the manager and the staff working at the front told me that the only thing that I could do was to exchange the product for the same one. I didn't want to take the risk of exchanging it for the same version just in case it didn't work. I asked if I could exchange the merchandise that I had for the Norton 360 version instead and the store manager said no because he had to abide by the policy and regulations.

The store will not accept any returns for any reason unless the item is returned within 14 days. This is incredibly frustrating. And it has deterred me from shopping at Staples. The sales managers won't even listen to the problems you're having or attempt to help you. They'll simply look at the receipt and tell you that you're stuck with the product. So if you're in the market for an electronic device--especially if it's an expensive item--avoid shopping at Staples.

I returned 10 cartridges on 12/4/2011 and purchased over $50 in HP toner when I returned the cartridges. I was supposed to receive double Staples Rewards and double Recycling Rewards (i.e. 20%) for each ink cartridge purchased and $4 for each cartridge returned per their Double Double promotion which was valid from 11/27/2011-12/17/11.

I just bought an item with a PRP added without my permission. I asked the vendor how much the item was. The tech guy told me it cost $20 something and comes with a 2-year warranty. I thought the item itself costs that much and comes with the warranty, when in fact I was paying $4.99 extra for that PRP. I did not realize this while at the store. I am going to the store tomorrow to get a refund or return it. Sleazy tactic!

I tried their UPS shipping service, but the package I wanted to ship needed a 2 inch by 2 foot long piece of tape to close the top flap down. The employee told me that if I wanted to tape it before shipping, I would need to buy a whole roll from them for $8.99. After telling him that I have shipped packages from other Staples locations before and they would tape the box lid without any hassle, he said that if I wanted him to tape it, he'd have to charge me $7 because "they don't give away free tape". I asked to speak to the manager, Neil. He walked over and told me the same thing. After telling the manager that I would file a complaint with the BBB, he just said "OK". So, I asked for his business card and walked out of the store with the package. I am extremely disappointed with this store's lack of concern and courtesy to their valued customers.

I bought an ink cartridge at Staples and when I went to install it in my printer less than 2 weeks later, I found that the ink was dry and not printing. I went back to Staples in Bethesda, MD and spoke with the manager who basically told me it wasn't their problem. He wouldn't exchange it and basically I had to eat up the worthless cartridge.

I received two notices that I had a reward. The second one was for $11 and the notice said I could l have my money mailed to me if I went on ***.com/***. I did this but was unable to find anything that told me how to do it. It looks like a big but not so funny joke.

Staples’ store manager called cops to shoo away a loyal customer family on Christmas Eve (NY, Richmond Hill on 12-24-2011).

I ordered a computer online. When I printed out my receipt, the price said $427.23. When I received the computer, the packing slip said $724.23. I checked my account, and it was charged for $724.23. I called Staples and told them my receipt said $427.23. After 5 phone calls, I was told that there was some kind of computer fluke, and I should have never been charged $427.23, because the computer was actually $699.99. The manager told me the best they could do was to give me $160.00 credit. I said that was unacceptable. I wanted charged what the receipt said ($427.23).

Staples was running a sale on an external hard drive. I checked store availability using the online tool and it said three of the stores near me had it fully in stock as opposed to low stock or no stock. I went to the store and discovered they had none in stock. They called around but none of the other stores nearby had it in stock even though the online tool continued to say it was in stock in all of these stores.

HP c4680 printer won't take 4"x6" glossy photo paper. No problem, I have extended warranty! Wrong. Staples warranty service said it is not their problem. As long as it takes plain paper, their warranty is worthless (12-21-12). I’m stuck with a bad printer—not photo-smart as listed. It’s an HP Photosmart c4680 model.

Due to ill mannered and arrogant staff, the experiences at my local Staples store have always been rather lousy at the Staples in Glen Cove, New York. This latest incident takes the cake.

I ordered a few things on the "CyberMonday" sale at Staples (new desk, desk chair, filing cabinet, etc). I got a phone call the next day telling me one of the things (desk chair) is not in stock, so they refunded my card (no word of it on the site while buying it, in fact, it said in stock). So I said fine, I'll buy another chair. Then on the date of delivery, they sent one 60-year old man with only the filing cabinet (which weighed almost 20lbs, but he seemed to be struggling to even lift that so I had to help him).