Staples Reviews

Once I had placed the order at staples I didn't bother to order the item with its competitors at the black Friday offers. Staples sent me a cancellation order on 27th Nov morning after 24 hours of placing the order. By doing so staples has successfully barred me from going ahead and purchasing the items from its competitors during the black Friday deals window. This is unethical way of beating the competition and cheating your customers.

Our nonprofit was told that our local staples would print an event banner for a fundraiser. We spent an hour and a half in the store waiting patiently while the employee Liz waited on several customers while we were designing our banner. After the order was complete, we were told it would be a couple hours before it would be ready and they would call us. Our closest staples is 35 minutes away so we ate lunch and did some other shopping while we waited.

It was the Wednesday before Thanksgiving 2015 and my husband was working furiously to complete a project when he realized that he could not print his document because the printer required a replacement ink cartridge. Unfortunately, it was a University Project that required a midnight deadline that once sent, could not later be retrieved and printed and it was already getting to be late evening. We live in a rural town that does not have a local Staples store. I called the Gilroy Staples and asked the manager, Michael **, what time the Gilroy Staples closed. The store manager immediately understood the difficulty of us driving over an hour to the Gilroy Staples over a difficult, if not dangerous mountain pass to purchase the toner and then try to return in time (on the most busiest day of the year) to print and close out the university account by midnight.

**BUYER BEWARE** I made a purchase online for an in store pickup. I received an email stating that the item was ready for pickup. The instructions stated to bring the email as well as a form of identification. I arrived to the store a few hours later to pick up the item. The employee went to the back a couple of times and then came back out and told me that he did not see anything. He went to the back again and came back out and said that the item had already been picked up. I told him that I do not know who picked it up because I had not been in that store at all that day. He told me that someone came in with identification with one of the names listed and picked up the item. I once again told him that neither I nor the alternate person had been in the store that day.

I applied online for the Staples more account for business and was told 7-10 days I would have it. The rudeness goes from store to phone almost instantly. They said "Sorry, I can send one out next day via UPS." Now it's # days from December and I still have not gotten it yet. The customer service really sucks now and they don't give a damn. I can't imagine doing business with this dumbass company if they can't mail a card, what happens to the bills??? Really?!? I WANT MY CARD DAMMIT!!!

Went to store to get offered rebate on 10 ream of paper for $39.99. I have done this several times and gotten ripped off once before. The checkout person ignored my request for rebate and rung up my paper for 54.99 and looked at me blankly. Only after refusing to leave the cash register and insisting to see the manager was a paper rebate offered to me. When I submitted this to STAPLES I get this postcard in return, which doesn't describe the problem or offer a reasonable solution. It's a shame that a big store like Staples rips good customers off repeatedly and willfully!

Bought a printer from Staples (HP OfficeJet Pro 6) and could not get Staples to take it back or exchange it - and offered NO help to get it to work. When I called the person I spoke with was rude and did not want to give me their name either.

I ordered an item online, paid for it with a credit card, and opted to pick up item at a nearby store, in 1 business day, as per online promise. The next day, I get a call from Canada: message said I had to call them, no other information given. I called, no answer. I called customer service, they had no information. I had to call Canada, so I spoke to a supervisor and told her to have Canada call me. Canada never called. Later that day, I called Canada. I keep referring to Canada, because I had no information besides that, courtesy of my caller ID.

I ordered 5 gift cards from their website, never receive any of them with no reason. I asked their service then always tell me "They don't know!" Waste me so much time on it.

They don't care about the customer. Otherwise, their system would make things easy for customers. I placed an order, about a week later received an email that it was delivered. I contacted Staples online to ask them where it was delivered, because it wasn't sent to home. The support rep said it was not delivered due to some problem and that someone would contact me about it. Two more weeks passed, no one contacted me. I contacted Staples again and they said the item was delivered to local Staples, but they didn't give a hoot if the item was still there. They didn't bother to follow through, even after I was so frustrated with them. They don't care if the customer is unhappy.

I hate this store. It used to be a pretty good office supply store until they decided to become a tech store instead. Now, especially with the new manager they brought in from the defunct Bullhead store, they can't do ANYTHING right. The print shop has destroyed prints that have been brought in for mounting, print orders have been done completely wrong or damaged in shipping (my last order had to be redone multiple times before they got it right). No one will assist you with anything any longer and everyone from the manager on down is really rude.

I recently visited the STAPLES store at 7131 W 135, in overland park to buy the iPad. There was a sales REP named **, who was helping me or at least pretend to help. He was such a rude guy that I would never visit STAPLES again in my lifetime. The guy was so ill mannered, he did not know how to talk to customers, was totally manner less. He did not even know how to operate a computer. There was kiosk in the store and I asked him to show me the different options available for iPad. The guy said its not working and he has to go check in the back office. After he went, I simply search on the kiosk and found different options. He came back after 20 minutes with a piece of paper with different configurations, but none of the iPad with more than 64 GB were available in the store.

I went to Staples in Paramus, NJ on Oct 8, 2015 for an android upgrade. I purposely asked the employees if my voicemails would transfer. I was told absolutely. I asked numerous times. These voicemails were so IMPORTANT being they were from my deceased husband who just passed in April. All 14 of them were gone. They never transferred. They were gone forever. I got in touch with Verizon who for weeks were trying to help retrieve them but STAPLES screwed up. I called Staples and was treated very poorly by all managers I spoke to. Not an apology - nothing. I am beyond sick and livid. These are something that cannot be replaced. Incompetence at its best. Besides taking care of me they were helping 20 others. I was there for almost 2 hrs to upgrade. I Will NEVER go to Staples again. Rude and incompetent idiots.

I am very upset by my most recent purchase at staples, I purchased a brand new Toshiba laptop. Got home to use it and the screen was broken. Took it in to get a different one or fixed, and they refused. Nice waste of $600! I even had the warranty.

I placed an order on the morning of 10/19 for the business I work for and its expected delivery date was 10/21. I used several coupons and Reward Offers on the order (savings totaled almost $90). The order never came, and when it wasn't here by Thursday, I called Customer Service. They said that they could not find my order anywhere in the system OR my rewards. The order was lost and I had to put in a new order. My rewards were also lost and the coupon had expired. They said I couldn't use either. I made it clear that I had my reward codes right in front of me. After a long conversation and speaking to several different people, I managed to get them to use my reward codes and the coupon (I had printed everything off and read all the codes to them). I put my order in for the second time and was guaranteed delivery that same day.

I received an e-mail from Staples with an in-store use coupon for a $5.00 ream of Hammermill paper for one cent with a mail-in rebate. The coupon was to expire 3 days later, but when I went into the store the first day, they were already out of product. They said they would have more Saturday, still within the 3-day expiration period. But when I went in Saturday, they had no inventory left in the store. The manager also confirmed that they did not issue rain checks on coupon special with a deadline. Every other store I've ever been to where they've run out of any special will always issue a rain check, unless the ad says 'limited to stock on hand.' Nowhere on this coupon was that disclaimer mentioned. Isn't there a law that enough merchandise must be on hand to meet demand? How much did they expect if a ream of paper is one cent net? It's like they've gone out of their way to upset customers.

This is the only chain store has the black list for customers both online and in store. Do not be surprised if the manager thinks you look like a criminal and escorts you out of his store. Today I walked into their Akron OH store and the over-weighted manager wants to sell something at full price while it is showing on sale in their weekly ad. Situation does not change even after a call to the corporate office. Looks like the store manager has the ability to push the corporation to reject a customer he does not like. What a joke!

After writing this review, someone from Staples Rebate Center sent me another email stating that the rebate was in the mail. Two days after that I received the rebate in the mail. It took contacting Consumer Affairs to get this problem resolved. Thank You Consumer Affairs!

I usually do my shopping at Amazon.com but I figured why not give Staples a try since I drove past one of their stores in the Bronx. To my amazement every item that I checked cost three times as much that what it sells for on Amazon!!! I use my iPhone Amazon app to scan the barcodes so price comparison is very easy. For example, prices of tapes for my Brother Label Maker, Letter size envelopes, laminate A4 paper etc. This is a daylight robbery. Go to Amazon people. Staples is a rip off!!!

(0) STAR!!! The evening of 10/9/15 I was at the Staples in Woodland Hills, CA inquiring about a special on the iPhone 6. The STAPLES advertisement said ''effective 10/4 to 10/10'' as listed on the card, and the phone was through Verizon. When I asked to see the phone, the rep Xavier said that they were out, and that he'll have to contact the Verizon dealer to set up an appointment, and that could take a day or two. When I asked if I would still get the special if the rep decided to come after the 10th, he did not think so and did not want to promise. I asked to see the manager so I can get a confirmation of some kind that I was there on that date, so I can show to the rep that I was there within the advertisement date but REGINA the manager on duty said NO. I said "go ahead and set me up for an appointment," but she said she had to go through her own boss (who was not there at the time) and then they'll try to get to the Verizon rep.

Increasingly, I've noticed that whenever I have to physically go to my nearest Staples store, I have a sense of apprehension and dread. Products are not in stock and/or a very cavalier attitude seems to be the norm. Today is the last straw. I am 61 years old, and I'm disabled; I've had 4 major spinal surgeries, and it's a miracle I can even walk. So EVERY STEP is precious to me.

I went to Staples to purchase a new laptop (I broke the display and power cord on mine). I selected a new Toshiba with Windows 10 and needed to have my files from my old hard drive transferred to the new laptop. The easy tech quoted $99.99 for complete setup of my new laptop and transfer of my files. I agreed and they pulled my old hard drive and verified that it was not damaged. He stated 3 days (company policy) --- but said he would work on it the next day. When I called the next day for a status update on his progress I was told, "He's not in today." This was lie number 1.

I just moved to Connecticut from Florida and ever since I've gotten here I've been to Staples seven times and all seven times I brought the products back. They was garbage - absolute trash from China. No customer service. Nobody knows what's going on in the store. Just the worst customer service ever. I will never go back to Staples again.

Ordered online however they have a one-two day turn around time for it to leave the warehouse. Well it technically leaves the warehouse in about three days. When you call they try to give you the run around story that it is actually two days that it is leaving the warehouse but when you count the hours it is three. But why in a company that big does it take so long to leave the warehouse? I order online all the time from other big companies and never have a problem. I get confirmations and emails the same day or next day saying they shipped my order. And, customer service is horrible. They do not know what they are talking about, call me a few different names - I have to correct them a few times. If I didn't need some things from them because I play sports and can't find some of the stuff elsewhere I would not shop there.

I was placing an order on Staples website. I checked to see when it could be delivered to the store and I would pick it up, since that has no added fee. Well it said it wouldn't be until 7 business days later, so I checked to see when it could be delivered to my house. That one said it would only be 3 business days (6 days quicker because of the weekend) so I decided to place my order to be delivered to my house, even though it was going to cost me an extra $9.95. I immediately got the confirmation email, and it stated my order wouldn't be delivered until 7 business days later, the same day that I could of picked it up from the store and not pay an extra $9.95.

The people in this store do not care about working people trying to make good things happen with their companies. Never explained that a very heavy order made in their store would not be delivered. You can order online toilet paper and pens and they get it to your door. Order 7000 documents in 8 boxes that I get to pick up and load in my vehicle. Oh it gets better, then I get to bring them back to work, unload and stack. Never again will I go in a Staples store and buy anything. Not for work or personal use. I will however try out this online store. All I can say is best of luck dealing with store personnel who don't give two craps about anything other than what time they get off and when payday is.

I purchased a new Samsung SLC460FW multi-function printer on sale in the current Canadian Staples flyer, primarily because it was an excellent price for what was advertised as a printer capable of "2-Sided Printing", with the little icon prominently displayed above a photo of the unit along with its other purported features. Setting it up at home, I found that it is capable of MANUAL 2-sided printing; something I already had in the excellent one-sided printer I already own. I shall be returning this printer later today, poorer by the amount of time I wasted in finding a store with adequate stock levels (2 stores had no stock on this "loss leader"), carting it home, and having to return it to this shoddy, dishonest retailer. My advice to all: do your own check on the manufacturer's website to make sure that whatever you intend to buy at Staples actually has the features Staples claims in its advertising!

Last Saturday 8/15 at around 5.30 pm I went to this store to cut two bunches of paper, a type of cutting that requires a cutting machine. The girl that does this job said the charge is $2 per bunch, a total of $4. She started with the first one just to realize after making a small damage to it that the machine she used cannot handle this job. She said she will do the second bunch on another machine. After completing the work, she said the price is now $14 because the other machine is more expensive. I refused to pay the difference - had I know in advance the price I would not do the job at all. I gave her $5 - $1 more than we agreed in compensation for what she said was a bigger job - and said I will not pay the rest, and aimed at the door to leave the store. She ordered the staff near the door to lock me in the store.

My girlfriend purchased a new Epson printer for me last Christmas. I did not open it until February of 2015. I was waiting to used it when I opened up my bicycle shop. I used the item one time and had a problem with the black ink. We called Staples and reported the problem. They stated that it was not their problem because it has been more than 14 days. I stated that it was purchased as a Christmas gift and we had the original receipt. The store manager stated he was sorry and could not replace the item. He stated that I had to ship the item back to Epson. I told him that I did not buy the item at Epson, I bought it here at Staples. He still refused to see my point.

I went to my local Staples store to purchase a ream of paper. The cost was supposed to be zero. I paid full price and was supposed to get a rebate check back. The last time this happened I didn't get back anything. US New Yorkers don't just sit back and do nothing. I kept going to Staples and purchased items and then returned them. I am ahead of the big game time. Several weeks ago the EXACT same thing happened. They say that the rebate wasn't processed correctly. I have the tracking number and order number from Staples but it seems that it isn't enough. I will go back to staples and pick up some printer ink and then return it after it's 1/2 way used up. I am also going to pick up a few more items. Let Staples rip someone else off.

I purchased a computer chair and also at that time the warranty they offered SquareTrade. On my receipt it states Exchange Price Match and now they are not standing behind what it says. They can have this piece of junky chair and the part they sent me back. I just want a full refund so I can put it toward a much better chair. If they will not do this and apparently they are not going to since they just give me a run around. And I refuse to ever trade with Staples again and plan to tell friends, family, and neighbors about my bad experience.

The last two orders we placed with Staples direct have not met their highly advertised claim of EASY. The first of two orders were delivered by random couriers who were not dressed in any type of uniform. The paper box came completely tattered and the reams ripped. This last order placed never arrived and their couriers noted that they could not find our office which is located in a commercial building, with a storefront, on two very busy prominent West Los Angeles streets. When we contacted them 3 times to please ship our order again, we then received 6 notices conflicting when delivery would now be taking place. Needless to say, 8 days later, we still have only part of our shipment and the balance is "in transit" and is scheduled to arrive on 4 different dates per the emails. Staples needs to stop promoting "EASY" as it's clearly not so easy.

I placed an order for general office supplies, including a great discount on paper. I used the business debit card. The order processed without incident and was delivered the next day. I was so pleased that I ordered a folding table, offered on sale, for myself and charged it to my personal debit card. It was being shipped to the same location as the previous order, a business behind a house. Since the last order had been delivered without an issue I was confident that this one would be too. I placed the order on a Sunday and was given a delivery date of the following Tuesday. It did not arrive on Tuesday, I checked my order online and was given a new delivery date of Wednesday.

I went online and ordered 7 yard signs with their 2 hour in store pickup option. At checkout it showed that 4 would have to come from another store that is 15 miles away. I receive an email at 10:16 am confirming my order. I go into Staples at 6 pm that night and was told that they had not arrived. They were expected the next morning. I go in the next night, still not there and I am told by the supervisor that it was my fault because they don't stand behind their 2 hour pick up option. He calls his customer service number to track package and they claim I hadn't put the order in until the night before around 11 pm- which I have a time stamped email to the contrary. I then go in the next day. They are finally there, but I am told again that they can't rely on their drivers to make it there on time. I will never order from them again or walk into one of their stores - if you openly admit your own team is incompetent then that entire structure needs re-evaluated.

So I ordered an office chair from their website last week. I understand that you can't expect magic to happen when ordering online. Delivery usually takes 5-10 business days for your standard delivery with most businesses. And it usually takes 1-2 days for your item to get shipped out. However, I don't understand how come the processing... process should take so long!

I purchased a IPad Mini3 128 GB and during checkout was not offered any kind of warranty. I was going to purchase a Square Trade warranty. What a nightmare. I contacted Staples about price match and was on the phone for an hour while they looked at price match sites. Then was informed that I would need to wait until the next day. Contacted them and finally got a price match of $9.20. Contacted Square Trade for warranty and was informed I had to purchase it from Staples. I contacted customer service and was told to call Staples. I contacted Staples in Meridian and they said I would need to bring IPad in for return and purchase with Apple Care.

I ordered replacements blades for my pencil sharpener on 7/21/15. This is e-mail correspondence I received since placing the order. 7/23 my order was shipped. 7/23 notified my order has been delayed. 7/23 adjustment reshipped. 7/23 order delayed. 7/23 sent e-mail to customer service about frustration. 7/24 got response from customer service after researching my order, it will be shipped and be here 7/24 and its possible I may even have 2 orders, just send the one back. 7/24 got email order delayed not here until Tuesday. I called customer service, told the driver tried to deliver--no one home, did not leave it or a note about missed delivery. Angry now. Got supervisor who said she was refunding my money and still going to expedite my original order and have it here Monday. We'll see!

I purchased a protection plan on a Kindle and was told if I didn't use it after 2 years I could get a refund. However, I didn't read the fine print which says "you only have 30 days to submit your refund request." I called to submit my request but was told I went over the 30 day period to submit and that they would not make any exceptions. It seems like a real scam. If you did not use the service you should be able to get your refund like they tell you when you purchase the plan. It shouldn't matter if you submit your request in 30 days 45 days or 60 days. That's just a tactic they use because they realize most people aren't going to submit their request within 30 days after the two year period and therefore lose out on their deserved refund. Not very honorable STAPLES... SHAME ON YOU!!!

I purchased items at a Staples in Novi, Michigan where at the time of payment, the cashier turned out to be manager, Jon, so I was told. He bumbled and fumbled through the checkout and asked me to swipe my card. Said it didn't go through and to swipe it again. I said it took it the first time or it would not have asked for my pin. He assured me it didn't go through the first time.

Missed the expiration date, my fault, but the $3.00 monthly fee ate up the value quickly. Staples input: sorry, but that is Visa's Debit Card policy. My input, why do business with them, as this has soured my opinion of any rebate coming from Staples. I have other choices, and I have exercised that right; good bye Staples. I hope you learn quickly on how to take care of your unsuspecting customers or please go bankrupt quickly, so you don't do more wrong.

I had gone in to Staples in order to price match an item that was on sale at another store. They let me order the item from the store because they didn't have any on their physical shelves, and said it would be shipped to my door in 3 days. Fast forward 2 and a half days, and I get an email from customer service saying that my order is cancelled. Why, you may ask? Well because it's out of stock at the warehouse. I call customer service and they say they won't honor the price match again unless the item is on sale again (which it won't be). I'm just very upset at the moment because I didn't get the item I purchased, it will take a week to refund me, and they couldn't even honor the original deal they made me. Just an overall bad experience.

I purchased a $400.00 Kindle and a warranty. When it broke, I sent to their repair center who sent me back a $100.00 unit. My unit was 32G 4G and the unit I received back was 16G non 4G. I have called their customer service 14 times today and was hung up on 3 times, they gave me a bogus # to the actual repair company after they told me it was not their issue but the repair company's issue, who by the way when I looked up their # "Blue Raven," they just send you into a general voice mailbox. They can't find my Kindle which they claim they repaired and somehow that is my fault. I will be contacting my attorney... what a joke... extended warranties are a rip off!!!

I purchased a Staples brand Relay USB Flash 2 or 3 weeks ago while in the store buying office supplies. I bought this flash drive to put songs on it to use in the car. I have 3 different 2015 cars that where purchased in March 2015. I tried the USB on all cars and it was telling me that there "WAS NO USB DETECTED." I have 3 different brands USB flash drive (for different music) - all work except this one. Brought it back to the store for an exchange, not a credit. Talked to the General Manager Melanie **. 1st she ran a check on my credit card to make sure I bought it from Staples, meanwhile it says Relay Staples right on the product. She then asked an employee to see what is wrong with it. He came back and said there is data on it and it should work. I told them it's not working so the manager says that the car does not accept USB drive and I need to go back to the dealer and talk to them. That was a joke - 45K car vs $15 USB.

TERRIBLE, INSULTED AND HARASSED!!! DO NOT SOLICIT THIS ESTABLISHMENT. Manager refused service for the 3rd time in 4 weeks, unacceptable attitude. Sales staff totally untrained & inept. Told us they could not provide a simple copy request (which I ended up going home & completing on my home PC), woman manager defended her incorrect employee. When my wife & I stated we would make the copies ourselves, the manager followed us around the store and harassed myself & my 60+ year old wife with a fractured foot, refusing to allow us to use the copy card we had already paid for, stating she would take any copies we made in her store.

I bought a laptop and paid for an extended warranty that had a "guarantee" aspect to it. The guarantee was that if no repairs were after three years, they would refund the price paid for the warranty. They can do that because you can only apply for it after the three years is up and you only have a 30 period to do so or you lose out. I did everything exactly on time. They acknowledged that I had and said my refund would be sent out shortly.... that was four months ago. Meanwhile, I get flooded with their spam and I cannot get out of that because I keep waiting for my refund.

I received a Staples Reward Card through the mail. I never asked for it. I read the conditions and noted that after six months, Staples will begin to assess fees monthly on this card that I never requested! I called numbers on the literature that came with the card but there were no options to speak to an agent and instead it simply informed me that my card has been ACTIVATED! The point is that I do not need this card or its fees. I want it voided.

I went to the store in Saskatoon, SK to send a fax. They charge $2.00 per page for long distance faxes and $3.99 per page for so called 'international'! My 4 page fax cost me $8.80, tax in, and I did not tell them that I was faxing Indiana which probably would have cost $16 plus tax. I checked their rates in the U.S. (Assuming they would be less) only to discover that, with exchange factored in, they were worse. This is criminal, based on current phone rates. The company has no conscience!!!

I have 3 Google Nexus tablets that I purchase from Staples on 2/23/15. I also purchased protection plan for all three that came up to $310. The total amount for my transaction was $1291.49. I had the no-risk pp. They didn't want to refund me the $310 or give me store credit. The employee never mention to me that I had to call for my refund within 30 days after the purchase date. It's really sad. I purchase a lot of item from Staples on the regular. I will never purchase anything from there.

I went to Merrillville, IN 46410 Staple store and purchased the laptop. Laptop was not in the stock and I was told that it will take 3 business days to ship it to the store and I can then pick up. After 10 days and hours and hours of calls everyday, I was told that my order has been canceled and if I want the product, I will have to re-order with the existing price which is higher. I declined. I expect that I should be given a compatible laptop or better not worse. Interestingly I have not received the refund yet and I have been told by the general manager of the store that I need to contact the customer service for refund.

I went to your store in Palm Coast Fl. I needed a wall plug-in charger for an Apple iPad. I had a model # and serial #, but no one wanted to see them or listen to what I had to say. I ended up driving home (25 miles) with an adapter that had nothing to do with charging. I called the store and my wife returned there. She had to argue with your employees to get what she wanted, because they wanted to give her another adapter. This is 100 mile round trip to your store twice for ** service. I called the store and asked the manager for his supervisor's phone #. I was on hold for 30 minutes. He had no idea who his supervisor was and needed time to look it all up. That is not running a very good business.

My boss purchased a Toshiba laptop from Staples on 3/18/2015. I began working for the agency on 4/17/2015 and the laptop was given to me at that time. I only work 1 day per week, so the laptop has been open for use approx 2-3 times. Upon the 3rd time using the number 2 (@) key was loose and falling off. I took it back to Staples on 4/29/15 and was told to contact the computer protection for replacement. I was given the Toshiba customer service number to call which was no help because they told me that this was not covered under the 1 year warranty. This is very frustrating.

Brought in a desktop for virus removal and virus shield install. Paid $264.97. 5 days and 3 trips later I was told it could connect with only a very few websites and that it needed to be system restored for another $160. I said no. The PC was given back to me worse condition than when I brought it in. Asked for my money back and was told no. Called corporate offices and was told same thing. I asked the woman if she was OK with Staples losing a long time loyal customer over $264.97 and she said "they were OK with that".

Some time ago Staples gave you a $3.00 trade-in allowance for a pair of empty printer ink cartridges, AT THE COUNTER, which was great. They cancelled that 'program' a couple of years ago and then MAILED you a rewards certificate which would be fine WERE IT NOT FOR THE CLOSE EXPIRATION DATES ON THEM! Every Time I received a certificate I was not able to take advantage of the credit because I didn't need anything from their store. I am not THROWING AWAY my cartridges and buying NOTHING from Staples.

I had placed an order online at the Staples store for stationary on 1st April 2015. The given delivery dates was on or before 13th April, which seems rather long given that other online vendors take 3 days to a week at best. Till today (16th April) I have still not received the shipment. I have contacted their customer care several times over the past two weeks to check on the status of delivery but have neither received any satisfactory information from their call center representatives nor has my online account been updated. The delivery is still showing as "in progress". I find such poor customer service extremely disappointing and unprofessional considering the fact that Staples is such a large well known brand in India.

I bought a laptop 5 days ago. When I visited the store they have it on sale. I went to the manager to ask a rebate/price difference which is $20. They told me they can't give it even with a receipt and within the warranty/14 days policy. I called the 1800 number and they called the Staples Westlake Village office, they told the operator they are aware of the policy and told me to come in. So I did, they refunded me $10. The person who helped me thought I am a moron that I don't know the price difference they are offering for the laptop in sale. STAY AWAY! THIS IS THE FIRST AND THE LAST TIME I'LL BUY HERE! Best Buy, Target even Wal-Mart are waaaayy better!

Staples has product ** online for $59.99 and offers ends on 4/11/15. I received a coupon for $60.00 off Starbucks Verismo 580. Went to the store to pick the product and was told that the price was changed on Tuesday to $119.99 and the manager told me that I couldn't price match and couldn't use my coupon when the coupon can only be used in the stores only. I feel that this is false advertisement to staples customers.

Received an email from Staples, advertising a box of copy paper, reg. $53.00 with a $39.00 discount, making final cost $14.99. Website assured me the final cost would be reflected AFTER I hit "confirm". Nervous about that, I "chatted" with ** who replied to my query with a succinct "Yes". So I placed the order, only to find I'd been billed the total $53.00, and a rebate form would be sent to me and I could receive my rebate in 4-6 weeks. Really steamed now, went back to their "Chat" forum, got someone else who took a long time getting around to the issue. By that time, the order "had been placed," and I could refuse delivery when the order shows up. I told them I will put Staples.com in my spam folder, and never darken their threshold again. Like they really care.

I ordered a box of paper from Staples over a week ago. On the morning of April 2, 2015, I got an email from them telling me the order had been delivered. Since I hadn't received the order, I emailed them back to tell them so. They replied that I would have the order by 5:00 PM on April 3. It never came, so I emailed them to tell them so. I got a reply telling me the carrier would contact me within 24 hours. Here it is April 6 and I still don't have my order. I told them to keep it and put the money back on my card. They tell me they can't do that because the order has already been delivered! How on earth can the order be delivered when they have implicitly verified it hasn't been by telling me the carrier would call me... which never happened?

Found the Avery labels I wanted on Staples.com for $34.99 and saw that they were available at my local store. Since my afternoon schedule allowed for a visit to my local Staples I decided to purchase same there instead of doing so on-line. I encountered a $3.00 upcharge at the store ($37.99) and was told that to receive the on-line price I had to prove to the cashier the lower price. I do not own a smart phone & could not do so at time of check out & this had to pay the inflated store price. I find this practice a despicable way of doing business. I contacted the Staples customer service department, retold my story & was informed "that's the way things are." Staples is a rip-off and does not deserve your business. I'll be purchasing my office supplies elsewhere.

The employees here are careless and dishonest. Went to the Smith Corners Blvd location to buy a laptop. Prior to that I checked online and it says item available in that location for pick up OR online order. Since I have a coupon to be used only in-store so I decided to go to the store and buy instead of ordering online. Arrived at store, no one offered help but standing there chatting. I finally went upfront and asked if they have the item I wanted. The store assistant brought me one from the back. She never let me take a look at it before I pay. After finishing the transaction I finally touched the item, which turned out to be the wrong model! So I had to return it.

I purchased two Flash furniture Red recliner rockers back in December 2014 and right away I complained that the recliners did not recline. I was transferred back and forth to so many agents and no one would take them back or exchange them. This was unacceptable! The last person I spoke to gave me an email to the manufacture to contact them with my problem and they said I have to contact the store because they could not help me, but the store. Staples told me to contact them! This is how this company does business. Don't let it happen to you. I ended up with two recliners that don't work and lost over $500 to be unsatisfied!!!

Purchased a HP laptop on Feb.13th. and submitted the required information using the Staples "easyrebate" website that same day and received a "tracking number". Two weeks inquired about the status using the same website and guess what? There "seems to be a problem with the processing of your rebate". Mail notification will be sent with the details. So far no luck there. So, I tried the "chat" process. Seems that the chat connection "is unable to locate the tracking number in his system". The grammar in the responses I received lead me to conclude that I was dealing with, yet another, "offshore resource". Oh well, looks like I'm the dummy in this situation for not reading the online reviews for Staples and their reputation for customer service.

Rebates should be easy and quick. When you call the Staples rebate customer service center for a simple question that is easily answered, it takes you through a lot of prompts for long-winded automated responses. You cannot be transferred to a representative because there simply isn't one.

I just purchased a few items from Staples just a few minutes ago. My total with shipping and tax came to Thirty one dollars and forty two cents. As soon as I submitted my order the successful order page pops up with a total of thirty two dollars and eighty two cents. I contacted the store in my area and was asked to call 1800-333-6330. I was not able to connect with a live person so I hung up. I know that One dollar and twenty cents is not a whole lot of money but it must be to Staples or they wouldn't be snatching it up on orders. The reason I am typing out the money value is because if you haven't noticed the money sign used nowadays means debt. One line in the S and not two.

Outraged. Ordered a laser printer, sent it back. I never opened the box. When Staples FINALLY issued me a return label, took a week, UPS picked it up and it was RECEIVED by Staples almost a month ago. I am still awaiting my refund. These people are a bunch of incompetent crooks. The customer service agents are like pre-programmed robots. I am about to take legal action if I don't receive my refund tomorrow. BUYER BEWARE. Just look at all of the complaints.

Last week I shipped several packages using the USPS service at Staples. They have lost several of the packages and won't do anything to help me locate them. They tell me to file a complaint with USPS but USPS has no record of them shipping the packages so they can't help me. I've learned in talking to the "Office of the President" at Staples that losing packages is a common problem. I have my receipts that showed I paid for and used the Staples service yet they refuse to help me. The package for the invoice attached was supposed to be delivered 2 days ago!

DO NOT BUY STAPLES NO-RISK PROTECTION PLAN. I have always been skeptical about extended warranties, but 2 years ago when I bought a laptop at Staples, this one sounded good. I purchased the plan for $100.00 with the understanding that if I never used it I would get my purchase price back after 2 years, when the warranty expired. In September of 2014 I called Staples with what I thought was a problem with my computer. They said they would send a box that I could use to send my computer to them for repair. Within 15 minutes of that phone call, I realized that I was wrong about the problem and called to cancel that request. I called yesterday to claim my refund since I had not used their services. I was denied. They are charging me for the phone call I made even though I availed myself of no physical or technical support. Buyer beware!

I left them and decided to come back and give them another shot. (I am in the computer business and can buy a lot of supplies from them.) I placed a large order one Monday. The next Monday I wanted to dup the order and they changed the pricing for over 1000 more - (they claim the first order pricing was a mistake they cant honor it a second time). Today they gave me a quote at 9 in the morning/called me at 1130 and said "we apologize but we can't honor the original price we quoted you". They lie/they cheat/they have terrible customer service. Time to take my business elsewhere.

On Feb 14, 2015, I made an online purchase of a ASUS 15.6 inch Laptop X 551MAVRCLN06 (Total cost with Tax $267.49). To pay for this item, I used a $35.00 rebate card that I received from Staples for a prior purchase and the remainder I put on my Visa Card. I was supposed to pick this item up the following day, however, when I went to the store, item was not available. I ended up purchasing the laptop at a different Staples on that Sunday. However, when I tried to use the Rebate Card, there was a zero balance. The Clerk explained to me that it will take approximately 3 days for Staples to replenish my card. Since then I have contacted Staples Rewards Center on 4 different occasions and this issue still has not been resolved. Once I was told that it will take 3 days, then 7 days then 10 days to get back my money. I have been promised numerous times that the card would be credited and it still has not happened.

This morning, I was at the Shelton, CT, Staples when the store opened at 8 am., to mail two large envelopes USPS. After waiting at the counter, two clerks finally came over, neither of whom knew how to process US mail. "The person who does this isn't here yet," they said. They were both polite and apologetic, but I'm surprised the store permits employees to arrive late. What bothered me the most was the filth on the floor - footprints, smudges, etc. We've had bad weather so I cut custodians a lot of slack, but no floor cleaning had been done off hours. If I managed this store, I'd be embarrassed by the lack of cleanliness. Again, the employees were polite, but I couldn't be helped for at least 15 minutes, waiting for the late employee, and the cleanliness was atrocious.

I purchased a box of paper that offered a $44 rebate and was given a printout with instructions for submitting the rebate online. The first question in the online form was the Easy Rebate ID#, which was supposed to be on my receipt but was not. I called the store and was told that I needed to contact the rebate center. The rebate center tried to direct me back to the store, but I spent over an hour on the phone and finally was able to submit the rebate by sending them a PDF of my receipt, the rebate promotion number, and my Staples rewards number.

I was going back home and needed a printer. Passed by a Staples and made the mistake of buying an Epson printer. Once got home and tried to make it work, find out that this was an used printer, with all ink cartridges already installed and not working. Called Staples for them to exchange and they told me that I needed to go back to the store, which was quite far away and they could not replace the used printer they sold me as new at my home (and the cab back and forth was my problem). Returned the printer, bought at Amazon prime now (not Epson anymore - which arrived before I get back from returning to Staples) and learned the lesson to never ever again buy goods at Staples.

I was so excited to be getting another computer! We decided to go to Staples and see what they had. I have never been so shocked in my life! We could hardly find anyone to wait on us. When we did the man was in somewhat a hurry and referred us to an easy tech employee. I told him I was interested in their computers. I then ask if I could get one of their credit cards. He told me it was really hard to get the credit card but went and got the manager. He proceeded to tell us the interest was 27% and all the negative things about this card! I never felt so poor in my life because the way he made me feel I was not rich enough to purchase this computer. In the past we had bought 2 computers a copier from them but I promise we will never buy anything from them again.

I went to two different Staples stores on the same day and was treated horribly and disrespected at both places. First on Wednesday, Feb. 11, 2015 I went to Staples located at 340 Baychester Ave. Bronx, NY 10475. It was about 6pm, I wanted to place an order for printing services and the young lady who assisted me, she was not wearing a name tag but she was short, chubby, Hispanic curly hair, gap between her two top front teeth. At first she was ok, not friendly but not disrespectful but as I started to place my order, she started to get annoyed and rushed me so before I could finish my order I told her thanks and left.

I brought my computer in to get a virus removed. I bought their plan costing 270.00 and was called and told my computer was ready. I brought it home and it still had the virus on it so I brought it back. They said they couldn't removed the virus because I didn't have THEIR virus protection although I never went online so therefore I couldn't have re-infected my computer. I was told I needed to buy THEIR virus protection costing 70.00$. So I paid more money. I was called and told it was ready.

Purchased an iPad air 2 online. Knew I would be home for delivery so I did not sign a driver release form. Unable to track because they used a third party delivery service. Finally was able to get delivery date confirmed. Driver left box in snow on stop in sub-freezing temps. I called Staples who agreed this was against their policy. At first I thought YAY Staples. Then it went downhill. Replacement sent and arrived in a flimsy, oversized box with no packing material. One piece of tape partly closing box. Device had many problems which Apple Care could not correct. Sent back for replacement. Same thing with packaging. This time even iPad box was banged up. Outside box had holes and tears. Also has problems.

Thought it was too good a deal. Sent one back and bought another to give to friend and that one already died. Didn't even get a full basket so now they won't return it and Omnitech only sends same one that's a piece of junk. I'm done buying from Staples.

No customer support! 14 days return window sucks! We bought a printer that malfunction in a week or two. Snow days and storm takes hold- got to go in 3rd week, won't accept. Left us to deal with Epson manufacturer. What's left with us is a non-working printer Epson workforce 2140 that doesn't work even on original ink. Super, super, super bad! Will not shop at Staples anymore!!! Boycott!

Offer $50 for opening a new business account and spending more than $150 within 45 days. My immediately placed order totaled $175.16. I received a copy of my order info. Later I see that Staples/Citi billed my items on different dates. This made it appear that I did not place an order above $150. Staples/Citi did not apply the reward, then charged me a late fee and interest on the unpaid $50. I had paid the balance I actually owed immediately.

I recently went to Staples to their shipping dept and had a envelope shipped UPS to another state. The envelope was lost and never had been scanned or picked up by UPS. But Staples filed a claim with UPS and received money for the lost package. I only received my $15 cashier's check fee and the $10 shipping fee. And per manager, a gift card for $40 so I will come back and shop with them. Staples intern received $100 for the value of my package per UPS!! I waited 22 days for the ordeal to get resolved and was out $10,000.00 until someone would take liability.

Order two HP products at staples.com; got the order confirmation with $81.41 charged to the credit card. Later that day, got shipping order confirmation but with a $127.63 charge. Is it illegal to change the amount once the order is been processed?

I looked up an HDMI cable for my son's computer on Staples website and found one I liked for $19.99. The website said the store near me had 2 in stock at that price. I went to the store and the same SKU # was marked over $50. I ask an employee about it and he stated that the shelf price was correct for that item. I got out my trusty smartphone and pulled up the same SKU # advertised for store pickup at $19.99. I pointed this out to the store employee and he was quick to say I could have it at the Internet price after I mentioned this might be "bait and switch". I then asked the assistant manager about the price difference between online and in store. He stated that he has had this discussion with his district manager more than once and has yet to get an intelligent or reasonable answer.

I ordered a refurbished 23" computer monitor online from Staples.com and then tried to cancel it. Three times no such luck. When UPS delivered it, I refused the package and told UPS to return it back to Staples's warehouse. The monitor was returned and signed for at the Staples warehouse on 14 Jan 2015 at 9:41 am. Today is the 23rd of Jan. and Staples has yet to acknowledge that has received the monitor nor have they processed my refund return of $108.00. I will never shop online with Staples again!!!!

I bought a new printer and the P.P.P. in February of 2013. It was a two year plan. Tuesday my dog in preventing a burglary (apparently) knocked the printer over and broke it. Ok no problem, my plan covers that sort of thing. When I bought the plan I was told to just bring it back to the store if I ever had a problem. I took it back and they told me that no they could not exchange it, I had to call and that they could send me a cash card so I could get back to work asap.

I bought a printer from them and found it in a store so I canceled my order. This happened on January 4, 2015. I was told I would receive a check for the amount of the printer within 10 days. Then they said it is 10 days from them getting it back. I never received the item. It is now January 21, 2015 and still have not got my refund.

I dropped off my computer at Staples on january 10, 2015 at store no.1785 in north bergen nj 07047. On january 12 they called and said the computer was repair. I paid 149.99 dollars for the repair and the problem was worse. They cancelled my total defense Antivirus and microsoft office. The next day january 13 dropped off to the staples easy tech and as january 20 they never fix it. Their resolution was that I should get a better virus removal and purchase the Microsoft office 2014. I WILL NEVER USE STAPLES EASYTECH AND WILL avoid computer and accessory purchases through staples. Bad customer service.

I ordered a lateral 3-drawer file cabinet about 5 weeks ago. Before I placed the order, I requested that the cabinet (or "the thing") would not only be delivered but put in place, in my office on the second floor. Staples referred me to their installation service and for a fee, everything would be taken care of. Great! I found the filing cabinet about 5 days later blocking my front door, left in the pouring rain. OK, I called the installation people and a few days later, a guy arrived. He was by himself but was equipped with a toolbox. He had no idea how to get the thing to my office and fiddled some with a screwdriver. I suggested that he take out the drawers, to lighten the load. I told him that there were levers on either side of the drawer to slide it out. In the end, I had to do this myself, because I got a little frightened of the frequent use of screwdrivers.

In an ad in today's paper, Staples offers an Omnitech 14 sheet shredder for $34.99 (with rebate). Sounds like a good deal. So despite the bad weather, I schlepped over to Staples (at 217 Broadway, NY NY). "Sorry, we don't have any" they said. "Can I order it online?" "No." "Can a get a rain-check to get the product at the same price when it is back in stock." "No." But they did have lots of similar shredders available at MUCH higher prices. They would be happy to sell me one of those. This is, in my view, a classic case of bait and switch. My advice: Don't shop at Staples. And don't believe their ads. -- When I got home I discovered that I could get a similar shredder from Amazon for $29.99 - without the bait and switch.

After reading all the reviews for Staples, I think it's a commonplace to get the rudeness from manager at almost all Staples store across the country. Here is my story: bought McAfee antivirus software's for many PCs together (cost in tune of several hundred dollars, software key was for 10 PCs together) at local Staples store in Houston, TX 77036 (8225 South Gessner Road Houston). Went to my business to install and the CD was corrupt. Went back Staples to complain and refund/replacement. Surprisingly got a callous and rude attitude. Manager of the store looked to me and said: "Huh, never heard it before that CD did not work. Because CDs is open, it's against the store policy to honor a refund or replacement," (as it with any other software related purchase).

I bought a Laptop from Staples for my Son going to college. The Sales Associate was pushing the Extended Service Protection PLUS the AntiVirus ONSITE Staples service and told me that if there were ever any issues then My Son could bring the Laptop to the Store near his college and they would handle the repairs and software issues ONSITE.

12/13/2014 I paid Staples $1028 CASH deposit they required to purchase a new laptop. They promised delivery in 3 business days. The sales persons name was Mike. His manager was also involved in this transaction. I received an e-mail informing me that the order had been canceled on 12/22/2014 so I made a special trip to the store where I purchased the laptop on South Fla Ave in Lakeland, Florida and Mike assured me that the order had not been canceled and that it would in fact be delivered on the 12/26/2014 and he promised he would call me on that day.

I have an expired rebate card and was told by a cashier at the Clawson Michigan store that I could call the 800 number on the back of the card and get the card reactivated as there are still funds on the card. I called the 800 number and received a bunch of pre-scripted crap about how the card could not be reactivated. Way to go Staples, advertise $30 of a product but don't actually give your customer the money off. Instead, make them fill out a form and deal with a rebate card that starts knocking off $3 a month after the first 6 months. So now I am out the $30 advertised. I will not be using staples for any promotional items unless they give it to me at the register. I'm the customer, why make me go through the hoops? Guess all of us who don't come back and spend money within 6 months are worth the $30 you advertise but rather they count on us not using the money so you can add it back to the bottom line. Won't make that mistake again!

On 12-3-14 an Epson printer was purchased as a Christmas gift. Note exact store location on receipt. Shortly before Christmas it was opened and set up and at that time discovered it would not download apps necessary to use it. With receipt in hand on 12/30/14 it was taken back to the store it was purchased from with the receipt and it was at that time, I was told that they could not exchange it because it was passed 14 days for which you must return an item and a protection plan had not been purchased. Now this is Christmas folks. I have bought 4-5 printers from this store without a problem/no protection plans either. Picture was submitted for a limited time offer allowing a customer to purchase a protection plan within 30 days. When I asked them about this they replied That I could buy it but they still would not exchange it and that I would have to deal with Epson and that Epson may not comply. Then I asked them for a phone # to Epson. They refused to help me. This is unacceptable. If "staple cares" as indicated on their survey site, they would have helped out a faithful customer. Folks again, IT'S CHRISTMAS! I will not do business with them again and will not recommend them either.

Glad to report that after submitting my complaint and backup documentation to Staples corporate, they agreed with my assessment of the issue and issued a refund. They wrote back apologizing for the conduct of the store's general manager. I am raising my experience only for corporate on the issue and will keep my 1-star rating for the local establishment. Hopefully, the general manager is now working in a non-customer facing role in a position that doesn't require any thought or decision-making requirements.

Staples failed me twice in sending someone to assemble an office chair for which they charged me $30.00. First I was told by the rep Amanda that somebody would come on Monday 12/15 but nobody showed up. I called furniture assembly that day and was assured that someone would come on 12/20. I just called the delivery assembly to confirm that someone would show up today and was told: "Unfortunately we cannot send someone today". I demand that Staples sends someone immediately to pick up this chair, still in the box, and refund my money plus the $30.00 I paid for the assembly, total $143.04.

I have filed for rebates several times. Staples INTENTIONALLY SCAMS their customers. 1. BIG LETTER advertising lures customers in. 2. Staples advertises "EASY REBATE", a LIE, nothing could be further from the truth. 3. The wording online to fill in the rebate number is NOWHERE to be found on their receipt making form completion difficult and time consuming at BEST. 4. Online they tell you it will take EIGHT TO ELEVEN (WEEKS) to get your refund!!! Imagine waiting three MONTHS to get your refund back!!! 5. AVOID Staples, go somewhere, anywhere like Costco, Fry's, etc. that offers immediate rebates. Someone/anyone needs to SUE Staples in a Class Action case, and force them to reveal the percentage of money promised vs. the amount ACTUALLY paid out. Guessing it has to be less than 10%.

I placed an order for a Logitech K800 keyboard on 12/17/14 at Staples.com as part of their "special buy" for $49.99. This item was shown on their website as "in stock" when I placed my order. I received an email confirmation as well as my order number. The following day (12/18/14), I received an email from Staples at 9:48 am stating my order had been canceled. I then received another email at 10:22 am stating my order is delayed. I spoke to a Staples representative via chat at 12:26 pm to find out the status of my order due to the two conflicting emails I received. I was told my order "will be in process." I received another email from Staples at 2:26 pm saying my order had been canceled. I speak to another chat representative at 3:04 pm and was told to call customer service to complete my order. I called customer service and she told me my order is canceled. I asked to speak to a manager and she put me on hold for 15 minutes before disconnecting the call.

I am a Premier Reward# **. I've Been a loyal Customer to Staples on (3432 North Road in Poughkeepsie,Ny 12601) for a long long time, for my family needs and my business needs. I shop Staples for everything from paper clips & Rubber bands TO office furniture and electronics... BUT when I walked in today to ask to return a phone charger that I bought less than two months ago, the manager or person (**) behind the counter spoke to me with a very bad attitude, not explaining in any nice way why he can't return it for me when I bought it in his store!!! And to my surprise when I asked him if he would rather lose a good customer than returning a $24.00 charger, HE REPLIED: YES. And when I asked him one more time: Excuse me I didn't hear that, HE replied one more time: YES.

I purchased a desktop computer online through Staples.com on Monday, 12/1/2014 at 8:05PM. They advertised the computer on sale for $449.99 - their Cyber Monday special. Upon checkout, I was given the option to have the item delivered to me for free or pick up the item at a local Staples store. I elected to pick up the computer at a store in my area (in Long Beach, 90804) which the website indicated was in stock at that store. I completed the online purchase and received an email confirmation that the item would be available to pick up within 2 hours of placing the order. The following day, I went to pick up the item and was told they didn't have it in stock, even though the website indicated they did.

Placed order for a Black Friday deal Staples was offering. Received "email" confirmation of order with expected delivery date; order was cancelled by Staples - reason - didn't provide an "email" address. Customer service refuses to talk with me about the situation. Will NEVER order from them or do business with them again. Given their financial situation can they really afford to continue to alienate customers/consumers??

Staples had a promotion on Black Friday with any purchase they said they would give the purchaser 25 free greeting cards. They have to be online and ordered online and picked up at the store. Sounds good. Problem: their Staples site doesn't work. We couldn't get their site to work so we went to store and were told "Too bad". They refused to help but gave us a phone number to call. We called the number and at 2:30 pm EST they were closed. I then called the store spoke with the manager and was told to call 1800staples. I DID and the staples rep had no idea what I was talking about. Meanwhile a day was spent on this project and has now expired. I can really understand why they are rated 1.3 out of 5. Staples should be ashamed to treat their customers this way.

I followed the tracking information. On Dec 9, the tracking information says that the item has come to store. In that evening, I call to store to ask for the information of the order. The employee asked my last name and said waiting for him. The phone is cut after about 10 minutes waiting.

I have been buying skew #558426 packages of 12 for $6.72 or .56 each. I emailed in about 2 weeks ago because it is out of stock and the email said, “Keep checking.” Now I phoned in and the item has been discontinued. If you buy the same item 50 at a time the price is double or $1.12 each. I set up my shipping with a .56 cost and now it is double.

Ordered a Samsung tablet online on 11/25 and received from Staples an order number and expected 12/1 delivery date (which is about a week later). It's 12/10, two weeks since but still no package in the mail nor any status updates from Staples. Contacted customer service via online chat and requested an order status. Was told the order was canceled due to a "system error" and to go ahead and reorder the item to receive a one-time courtesy $20 discount. Note: a $20 discount is nowhere near the $50 + $38 discount received in the original order placed over the holiday deals week.

Staples Copy center is constantly forced by customers to do things which are out of policy and out of the range of service. Especially with turnaround time. Just because you don't see a client doesn't mean they are not busy and that your insistence of getting things done on the spot won't make another job late. They take two different web site job submissions plus email and phone. Most complaints are from people who are asking for services we don't supply or want work for free. i.e. seeing up files, fixing things. Along with the people who want things too fast, like they can go pick up there 100 copy off the shelf in isle 12. Most copy center employees make minimum wage. If you have a problem with Staples copy center you probably are stupid, like those of you who don't know what self serve means. If you can't do it yourself don't try. You're stealing. I am so shocked consumers do not take responsibility for themselves.

I spent several hours on the phone with Staples today and cannot believe my frustration. I had purchased a laptop that staples claimed was originally 249.00 on sale for 199.99 and they were giving a $50.00 off coupon bringing it to 149.00. Today I get the weekly ads from best buy showing the little laptop at 99.00 on sale from their regular price of 179. Called staples who won't match it because it said weekly deals but on the top said cyber deals which they are equating to a "special sale" which gives them the out on a price match. And when I questioned the fact that they had listed a much higher regular price and they should at least match the regular they nixed that as well. On Staples online page their editor had written an article on how to please a customer.....Don't think any of these people did--ESPECIALLY THE ONES THAT SAID THEY WOULD CALL BACK AND STILL HAVEN'T. This price match thing is bogus because they find too many loopholes in honoring it. SHAME ON STAPLES.

Ordered a tablet online, Staples acknowledge my order by giving me an order number and gave a date in which I should receive the tablet. I got online to track my order and never did see a tracking number, so I emailed Staples only to find out that they had canceled my order because of my credit. I have perfect credit. I've had problems before when ordering items from my local Staples store, and also bad customer service. That's it I'm done with Staples.

Acer Aspire laptop was in for repairs 6 times in 2 years. A week after my 2-year plan expired, the Acer froze, quit working completely. $600 in the toilet. Canon Digital Picture Printer $219. Quit after a year. I brought it in to be looked at twice and was charged tech support fee, only to be told they couldn't fix it. I recently bought a Samsung 10" Galaxy tablet and it too has given me issues after only 3 months. The store offers a 14-day return. After that, you are on your own. I paid $319.00 plus another $100 for the warranty. I have to go through the aggravation of mailing it, paying postage to return yet another electronic piece. It is the last electronic device I will ever purchase from Staples. I am very disappointed with my experience and angry that Staples doesn't do a better job at fixing issues with products they sell to consumers. It's as if after the purchase, you are on your own.

Dealing with Staples wasn't a pleasant experience! I dropped my laptop on 11/10/2014 (hard disk crash) and today is the 26th! 16 days for now and nothing moved an inch. I approved, did exactly thru the process told to me by Staples team; however, I was misguided and misinformed! I paid in advance to fix my computer and was promised that I will receive it on several dates that never happened. Apart for their incompetence to handle hardware issues they promised to call me every time I go to their store and they never did which led me to go to the store more than 6 times and still I get the same response.

I have made a purchase Beats Solo HD On-Ear Headphones, Drenched in Purple from Staples few days ago and have even received a purchase confirmation along with order number. Everything was set and they told me they will mail the item out 2-3 business days later. Then Staples E-mailed me a few days later, telling me the shipment is delayed. I didn't mind that until they E-mailed me again few hours later telling me they can no longer fulfill the order because the item has ran out of stock. How could the item be out of stock if they already let me purchase it? If they let me make a full transaction, they should at least make sure they have enough in the inventory. If not, it's like making empty promises, the ones those random sellers on eBay would make. I've been a royal customer to Staples for many years, and this has totally took my trust away. I doubt I will ever want to buy from them again, knowing my order could be cancelled any time even after a complete transaction. This is truly an irresponsible move, committed by an irresponsible company who make empty promises. I am so disappointed.

On Thursday 11/20/2014, I purchased a label maker from your store. Once home, I realized that the parts in the label maker were incorrect and therefore I needed to take the label maker back to receive a refund and or exchange it for a working device. When I went to the store and presented my item to the cashier she called for the manager. Once the manager arrived, he advised me that the item on the receipt and the item in the box were not the same item therefore he could not refund my money or exchange the item. My initial response was of disbelief and anger and suggested that I was not leaving the store without a resolve to this issue. The manager's next statement was that he was calling the police, which he did. I waited in the front of the store with my 4 year old while every other patron was ushered in front of us while we waited for the arrival of the police. Once the officer arrived, I again explained the situation and was told there was nothing he could do as he was there to represent the side of the law.

Staples' November 23rd weekly flyer arrived and the regularly priced $799 Microsoft surface 64GB said "Too Low to show!," so I went in and it was $799. I said that is the regular price. He scanned it and it came up $799. I said "what is the too low to show price?" He said it's 799. I called two other stores, same thing - $799. I think that is false advertising.

On 8/22/2014, I purchased 2 rebate offers. I submitted the rebate offers on 8/22/2014. About a month later, I checked online and found my rebates. As of today, I have yet to receive the rebates so I logged on and could not find the rebates. I did a live chat on the issue and was disconnected before it was resolved so I called Staples customer service and was transferred to the rebates dept. I explained the situation and was told since I did not have a tracking # there was no rebate--the rep then hang up. I tried to tell the rep I had a pdf of the rebate submission. I can't believe 2 disconnects from customer service. It will be a long time before I make a purchase at Staples.

After purchasing a laptop with extended warranty from Staples...the keyboard failed and after verifying this with both Staples and another computer shop I left it at their store in Chilliwack, BC. It was sent to EasyTech to have the keyboard replaced and when I got it back they had set it to FACTORY DEFAULT and thus losing all the data, documents, photos...etc that I had saved over the years. I brought it back to them where they attempted to recover my files but were unsuccessful. Both the sales manager and tech at Staples said that EasyTech should not have done what they did. I then sent my concerns to Staples Customer Service at their head office and got a return call saying that there wasn't anything they could do for me as I had signed a legal contract. So here I am left with a laptop with all my important files either missing or corrupted and very upset at Staples and it appears that I am not the only one. I did not receive any apology or possible compensation from them. My ASUS laptop was covered under my extended warranty.

Was shocked, actually got a response from Staples via email... Obviously there is someone within Staples who understands peoples frustrations when you let them know. I have actually upgraded my Star rating and am leaving this update to let everyone know that Staples has very much resolved my issues.

On June 5, 2014 I purchased a product made by Scosche, which was designed to allow me to play my iTunes in my non-bluetooth enabled car. I only used it a few times, but it seemed to work fine. About the 4th or 5th time I attempted to use it, a fuse would blow every time I plugged it into the lighter. Took it to the mechanic who confirmed it was the device and to "junk it." I took it back to Staples and said the product was defective and that I'd only used it a handful of times. I was told they could do nothing for me as it was beyond the 15 day return period. Does every device fail w/in a 15 day period? Uh, no. I paid over $30 for this device and would expect Staples to stand behind a product they recommended. At the very least, wouldn't they want to know they were carrying a lousy product? Apparently not. In the future, I will avoid shopping there at all costs.

Yesterday, Saturday 11/8/14, I went into the Venice Staples copy center to get a small booklet coil bound. First, the woman said they were closed. When I asked how they could be closed, she said the machines were broken. When I said I didn't want copies but a binding that takes 2 minutes, she said, "I couldn't possibly do it before Monday." When I questioned her again, she called the manager who basically said she had a big job and couldn't do it. I questioned his condoning such employee attitudes. Today, I went to FedEx Office and they did the job in about 40 seconds. This is the second and last time I'm going to that Staples. The first time was to buy a printer. When I asked how to hook it up, the tech guy said I'd have to pay $50 for that information. Never again. In a time where companies are working so hard to build relationships with customers, it boggles the mind.

I stood here and was asked by several staff what I needed. I told them I sent an email to be printed and they said their computers were loading which took 20 minutes. Then they printed another lady's email before mine who came after me. I'd rather buy ink. I came here as a quick fix. Horrible.

I placed an order in staples for some products that were on sale. When I checked on the status of the order they told me: 1st call: The order was on hold because they were waiting for the bank approval. 2nd call: I offered them to change the payment method to move on with the order and they told me that the payment was already approved and they were "processing the order". And if they needed anything they would contact me. 3rd call: They were still processing the order and again, if they needed anything they would contact me. They assured the time they were taking with the order was the regular and everything would be delivered by the same date the website said. 4th call (following day): The order was cancelled because they couldn't verify the information.

Recently bought 12 Pk of 3"x3" Post-It pop-ups from my local Staple store. In-store charge was $22.99: online only $12.09 - $10.90 more. This is quite shocking to me that the store nearly doubles the price of an item! Will only order from Staples from here on out - never buy from my local store.

I always regarded Staples and Citibank (Staples credit card provider) as good companies but my experiences in the past 3 months have completely reversed my opinion. A few of incidents might have kept me as a customer but the overwhelming lack of respect from their employees have assured me that I will never ever patronize them again.

Several years ago I purchased a chair mat from Staples and the chair mat had a lifetime warranty. The mat lasted about a year and began to crack and come apart, so I returned it to Staples and, to their credit, they did supply me with a new mat free of charge. In fact, I returned a second mat and was able to swap it out for a new one. However, on my last attempt to exchange a disintegrating mat for a new one I was told that Staples no longer honors their warranty, that a lifetime warranty is not really a lifetime warranty and I should know that.

I made a Chrome cast order on Staples.com once several months ago (possibly more) and it did NOT deliver to my house but instead went to some dude in Canada according to the Order page. This is NOT acceptable. Sorry Staples but please do not make these kinds of shipping errors for people in the future. It could have been more expensive sure but it was $35 overall. This I overlook for now. Anyways, I do trust Staples stores, but Staples.com needs shipment improvement. Don't do this to others. I'm not saying Staples is necessarily "bad" for their shipment practices, but I believe in better shipment practices though for any tech business. Thanks for reading.

I (an American citizen) ordered a scale online from Staples and received an email confirmation of my order. Staples usually takes a long time to ship but it is free so I never complain about that. But after quite a few days I start to wonder where my scale is. I log into my account and see that the order was cancelled. I was never informed of this cancellation - I even checked my spam folder - it was just cancelled. So I Chat Live to find out why and I'm told I need to call their 1800 number. I do and after a few transfers I finally get someone that tells me I used an international credit card to order and they only accept American credit cards. WHAT?!

I have been visiting a nearby Staples since last Mar 2014 when I moved into this area. Most of my brochures, cards, etc have been short runs and Staples is helpful by letting their customers use their equipment including professional paper cutters. They just changed their payment policy to Visa payments when ordering online. Up until now I could submit my job online, go to the office pick up my order, pay for it, and then use the cutter. I don't use a credit card so I must take my order to them on a stick drive, unload it to their computer for a fee, and then have it printed. The reason for this change was that too many people were submitting orders online and not coming in to pick them up after they were printed. This change sounds reasonable, though I don't know how many customers were doing this (corporate secret!).

When I got to Staples, Store #1214 at 524 West New Circle Road Lexington, KY 40511 on Monday, September 29th at approximately 6:02 pm EST, there was one lady working behind the counter in your business printing area of your store, with what appeared to be two customers ahead of me, a lady... and a gentleman. The lady appeared to be the first in line and after several minutes finished up leaving with very little if anything so I'm not sure what was being done for her. The man appeared to be trying to email a document from his iPhone without much success so the lady working was attempting to text the image I guess to herself for further review or manipulation.

I went to Staples at City of Industry, CA 91748. Store# 0116 on Friday night and there were only a few customers in the store. I asked one of their staff to locate a printer for me but seems like he doesn't know where is it and have no knowledge on the product at all. Other staffs just walking around and doing nothing. At cash register, a young lady staff was chewing gum and serving check out.

I purchased a HP Pavilion computer for my daughter in 7/14. I was given instruction to send in the rebate which I did through staples rebate website. I received an email with tracking info etc and stating I would receive notice in 24hrs on the rebate that was 9/5/14. I spent weeks checking online for the status to update. Then I tried calling the staples rebate # and was left on hold for so long I was unable to get to speak with someone until a week or so later finally on a live chat I was told to contact HP. They stated that they never received the rebate and that Staples never sent it to them. This told 40 mins on the phone. I called Staples back, this took another 45 min on hold to be told that I needed to call another # at Staples Rebate Ctr. I spoke with a Rose #** at Staples in Tx. She was quick to tell me it's not their problem and that I need to speak to HP. I asked to speak with manager. I was left on hold for over 45 mins and then disconnected.

The management of the Staples store on Jericho Tpk in Garden City Park should be ashamed of the level of training given employees. After an excessive wait on line -- while one employee at a cash register and his customer stared into space for 5 minutes, virtually motionless -- I finally reached a register. I placed three items on the counter and, with them, a $10 off coupon. The person at the register pushed the coupon aside to scan the items, and continued to ignore it while directing me to swipe my card and sign. That's when I noticed she had not included the coupon, so I asked her to fix it. At no time did she say I could not use the coupon.

I am very mad and pissed of with the Management of staples in Hackensack, NJ. I went in to return an item on 09/04/2014. AT 4:12pm the Manager said I have to stand online with people who is paying for their merchandise, the line was way back almost to the back of the store, I question the manager about why I have to wait 2 hours to return an item that was their fault. He did not care and said “Well you have to stand on line with the people who is paying and is company policy.” I have been a customer for many years, spent thousands of dollars. I never had to wait to return an item, I just left the store.

This is a review of their shipping. I ordered a filing cabinet from the Waltham store to be delivered and the in-store help when I ordered this was wonderful. The problem came with the shipping. I was supposed to receive online notification when it was shipped, but I never got an email. I happened to check my order online and found that they had already tried to deliver to me once the day before. Right away I called and asked when they were next delivering. I was told they called the warehouse and it was on the way. After waiting all day I called back again. They told me that it was definitely coming and not to worry. It was only 4 and that they would be there at 5. 5 came and went but they never arrived.

I went to a Staples in Houston, Tx 1960 Champions area. It was an IBM thinkpad not cheap i5 intel. It was purchased in Mar of 2013. The hard drive crashed and I had purchased the insurance. We were in a RV for 2 years and I was assured that the look-up could be by phone number. Well THAT WAS A HUGE lie. Because for some reason the store put my money on a gift card so it is as if I never did anything there.. Even if they can see where I paid the bill on my credit card.

Our local Staples store closed so that was a disappointment. I ended up ordering a new router (Netgear) from Staples online. This product turned out to be defective. In spite of Netgear's 90-day warranty, Staples refused to accept the return stating their policy is 14 days, and no more under ANY circumstances, manufacturer's warranty notwithstanding. Netgear, in turn, does not accept returns except through the point of purchase (Staples). When I told Staples about this, they finally relented, and as a "courtesy", they gave me a refund which was then applied to a new router. Unbelievably, they never sent the second router, but billed me and claimed it had been delivered! I'd like to add, if you have to go through customer service, call the 1-800 number. Do not try to use live chat (it's in India) or email (no responses). They were good for awhile but if I had stock in Staples, I'd dump it right away.

Hello fellow indignant Staples victims. My complaint seems trivial in comparison to the grievances you've expressed on this thread but, like you, I am pissed beyond description at this company for its unjustifiable markups and indifference toward customer satisfaction. All I want to say to would-be consumers of this company's products and services is this: NEVER SEND A FAX FROM STAPLES. Not realizing that this shamelessly corrupt outlet charges $2.50 PER PAGE to send a fax, I am out $68 for ONE ** FAX. No sign on the fax machine showing the cost of this purchase, and no sales associate warning me that I was about to be financially raped. Only after the fact did I realize that I had been monumentally ** by this despicably crooked company.

Our small business recycled ink cartridges at Staples in years past. Early this year (2014), I started recycling again not realizing their program had changed. After not receiving statement credit, I called and discovered one had to purchase $30 worth of ink within 6 months previous to the credit. I was given a credit for the missed cartridges. I later ordered ink and applied the credit. Time passed and I checked the site again only to find a zero balance. Calling in revealed the purchase had not been credited as only $26 was out of pocket after applying the account credit.

I have purchased copy paper twice in the past year because of the in-store promotion for a refund and both times I receive a follow-up from STAPLES saying I do not qualify due to the store located in Plymouth, MA is not participating. I even made an additional trip to the store and spoke with the manager and he assured me my rebate would be given. Still have not received it ($16.00) and don't expect to. With that said, I will no longer be a customer of Staples... for anything! Office Max... here I come!

I ordered the Bush Somerset L-Desk (661598) because it was on sale on Staples.com. The offer included a free Hutch by using code 30138. The total should have been $349. When submitted through our interfaced ordering system there was a price on hutch but together it came up to the same cost.

I purchased this Asus Transformer 300 and bought the 2 yr COMPLETE CARE with accidental damage plan. Sequim Staples has since closed so in early June I took this to the lake Stevens store and they agreed it didn't work right. We then had to call a Staples number (I have hearing issues so I had my daughter make the call) only to be told that they only covered if it was physically broken and it didn't cover software. I purchased this 8/25/12 for 399.00. And another 160.00 for the COMPLETE CARE with accidental damage. I was told when I bought the plan, if you have any problems at all just bring back, we will give you a new one. This is total misrepresentation and a big scam!

I bought a refurbished desktop from them. It had 1 MB of ram instead of 4MB and windows was not properly installed. Complaints received a standard response, unhelpful response. I had to return it.

Purchased an EASTCOTT Executive Chair for $399.99 + tax + protection plan. The chair's hydraulics failed and the threaded bolt sleeves that hold the arms on the chair and the chair back to the base are loose and can't be tightened. Opened a claim on the ESP "Chat". Was told the chair would be repaired and I'd be contacted the next day. No call. Waited a couple of days and then called the "service" company with the number provided by ESP. They had no idea why Staples had their number.

Their employees and customer service in the store are fine. The problem is their Rewards Program which is a joke. When you buy something, they don't post the rewards for a month. Then they wipe out your rewards after 3 months! Don't accumulate rewards. How often do you shop at Staples? If you are like most normal people, not that frequently so your rewards are wiped out soon after you get them. What a joke! Except it's not funny. They waste an enormous amount of paper by their long, long receipts advertising products you don't/won't want. This seems to be a disturbing trend in stores these days.

Bought 10 rolls of register paper, paid $16.99 because I'm running out. That's $1.69 a roll! I ordered on a case for $.30 a roll. Their prices are way too high! I also only shop in the store, not online. I received discount cards for online purchases. Tell me that makes sense! They disappoint me every time I shop there. I avoid like the plague!

I actually never had issues with Staples before. They were always helpful. Sales Associates were always nice, and I never had a problem with a purchase, return or exchange. My review is mainly reflecting on these few incidents: This one time I wanted to print a piece of paper since my printer at home wasn't working (for some reason). I went to this Staples in hope to be helped by someone.

A little over a year ago, I bought an HP ENVY dv6 from Staples. Along with the laptop, I bought a complete protection plan so that if it broke before I graduated college, I could get it fixed. The finals week of my senior year, my laptop stopped working so I sent it to Staples to be repaired. Four weeks later, I get my laptop back. Now it will turn on but I have a whole bunch of issues that I never had before. Not all of my buttons work. When type, after a few words, it starts randomly typing in the middle of lines I've already typed, etc. Unfortunately, I cannot have it sent back to get repaired again because I start my job tomorrow and have to use this laptop as my office computer. I will NEVER do business with Staples again!!

I purchased 2 Nexus 7 Tablets and the sales rep at the Staples in Cranberry, PA sold me an "Extended Warranty" for $40 each. 3 months later, my tablet broke. I brought it into the store and spoke with her and the store manager. They said the MFG warranty was still good and wait till after the MFG warranty period before I use the "Extended" coverage. Well I forgot about the tablet and left it in a box for a few month. Only to find out when I called the MFG that the warranty expired 2 days ago. Now I call Staples extended warranty and they tell me the warranty was not an extended warranty rather it was an additional warranty that expired the same day the MFG did. I spoke with the manager Runel at the warranty company and he was a complete jerk. "Nothing I can do... The store lied to you." So I call the store and the manager tells me that the warranty should have been for 2 years and covered the unit for an additional year after the MFG. They just hope I stop calling people and give up. EXTENDED WARRANTIES AT STAPLES ARE A SCAM!

Visited Staples in Stamford to purchase a replacement shredder. Was informed that I could obtain a $20 credit for my old shredder regardless of condition as it is viewed as a recycling credit. Returned today with my old shredder, selected a replacement device but was then informed that the recycling offer was only valid last week. Spoke to store management and explained that I wasn't advised that the recycling credit was only valid last week and that it's reasonable to assume it's always in place as a tool to remove old machines. Store personnel agreed that it would have been helpful for the salesman to have so advised me but the "sale" had expired and there was nothing they could do. They provided a phone number for the President's Office which I used. Spoke with "Martha" who repeated the Store's position. I will purchase my shredder elsewhere and will no longer make any purchases at Staples. They clearly don't understand the concept of customer service.

Purchased three cases of paper from Staples which had a Gift Card rebate of $37.00 per case, with a max of two Gift Cards per order, and I submitted Rebate Forms. I was sent a card saying the Staples order number and proof of payment not received. I mailed my reply that every bit of information was sent that I had - Staples packing slip, copy of the promotion, copy of my credit card statement showing payment. Finally received ONE $37.00 Gift card. I replied again sending all copies previously mailed saying second Card not received and Resubmissions Dept replied that cannot process because it is a duplicate Submission. I am mailing all info again today - stay tuned.

My wife and I were looking for a new calendar when shopping at Staples and found the ARC system. It seemed like a nice convenient system so, we each purchased one, the whole system. We spent approx $50. There was one little problem at the time that they did not have the full year (only through June) for the calendar in stock but were assured that they would have them in stock later in the year. After speaking with customer service supervisor at Staples online, they will be restocking them in the fall!!! That isn't what I wanted to hear after spending that much for the system. Unfortunately, the ARC system is a Staples only product. So, we have no other recourse than to buy a different calendar IF WE CAN FIND THEM IN APRIL!!! This will seriously affect our future confidence and purchasing of ANY STAPLES PRODUCT.

I purchase a case of paper which had a rebate of 27.00 and a shredder that had a rebate of 35.00 December 14, 2013. The next day I went online, entered the information for my rebates, because I didn't want to forget about it during the busy holiday season. I didn't detect any problems when I submitted the request and thought all was well. Off and on I would wonder where the rebates were, but I am busy like many people and would forget to follow up on the rebates. The other day I was reminded again and I decided to check it out. It has been almost 4 months. Went to the website and the response I get is "no record". I about flipped!

3-23-14 called Pekin, IL Staples to check if they had a paper shredder in stock. The one on sale, Model OT-NXC10PA. Yes indeed they have them, 6 shows in stock, but was told they were lost somewhere in store. Was pushed to order one online and shipped to my home. This is the second time this has happened. Seems the store "hides" the on sale items until they go off sale and pushes the customer into ordering that item online instead. Second time for me that they lost a purchase to their competitors.