Staples Reviews

Ordered calendars 10/6 for Christmas. Didn’t get them until way past time to mail as gifts. Gave bad review. Contacted by corporate with apology and offer of refund. Store refused, corporate (Deidre **) ghosted.

Never count on computer connecting to internet on any given day but I did find on line after the fact that it is a known issue. Shame on Staples for not telling me also, next time I will not be in a rush to purchase without checking reviews. Lenovo Computer also has issues with updates and often as to repeat process a second time. The product is not for someone without a tech service on call. I went to Staples thinking they would have higher standards. Staples in Newington NH

I ordered suitcase sets but before that called customer service to confirm the delivery time. Customer service said it will be delivered in 2 days. But even after 5 days. No delivery. No refund after 10 days.

I bought this printer, got it working for printing OK. Tried to scan. I would not work. I went down to the store. Busy, no help. Phoned early next day. Help not available till 12:30 pm. Phoned after 12:30. Help not available. Wrapped up the printer. Took it in to Staples. No refund without box. She The employee said "Didn't you look on the back of your receipt"? Sneaky question. Donated the printer to Goodwill.

Went in because remote usb keyboard not working. Told specifically to customer service. "Our tech is not here today." "Well, remote mouse works, what is cost of just keyboard replacement and can I leave keyboard for tech to look at tomorrow?" "They don't do that." Didn't even bother to discuss alternative if needed replacing. "Well you can leave your laptop with us." What an ignorant, clueless person. Why would I leave my perfectly good laptop for Staples keyboard not working? "Well, our techs don't look at keyboards." "I will take my business elsewhere." "Good, go ahead." "I'm complaining to management of your bad service." "Ok, go shop elsewhere." Will never shop Staples again, Daytona Beach Staples on International Speedway willing to take your computers but not fix their own products and rude, want customers to go to other stores.

The absolute worst customer service by the staff and Head Office Manager named Stanley. Stanley ** just told me there is nothing he could do for me except he will provide training to the staff at the store. Went to a store ask for a USB expansions ports for a Apple MacBook Pro; received wrong product. Went to a store 4 weeks later, due to being away explained my situation and asked for a exchange not for a refund since I have misplaced the receipt. Could not get a exchange but a credit of $32.99 on a product I paid $84.99 and this time the product was on sale for $54.99.

Never in my life have we felt so stupid when buying something and losing 500 dollars to buy a Brother printer. Two months after buying it, it had the first failure, we went to change it and they only checked it and said that it had nothing, it had a guarantee to the another two months. It broke again. They told me that they had to contact the company, that they couldn't do anything. We had to buy a cheaper one while we tried to locate the company or they responded. In the end they didn't resolve after a year they with the printer and no longer there was a guarantee. Now they tell us to pick it up, it should be noted the printer has no solution. They knew we felt cheated. I will never buy anything from this company again. What a shame to treat customers in that way. There is no ethics.

Ordered July 31st. Expected delivery date is within 5 days. It says in their site it was fully shipped. Delivered August 3rd (partial delivery), delivery guy said, "There still 1 package to be delivered." Called customer service August 4th, the lady agent was annoyed because she can't hear me properly. I let it pass, asked her what I wanted to ask, she said it was still in transit. August 9th - I called customer service again (this lady sounds like she doesn't like her job), anyway, I asked her about my missing order, puts me on-hold for 3-4 minutes and told me she will email the delivery department or something regarding the missing item. And that's it! I don't hear any solutions from her, like "I will get your email address or phone number to give you an update regarding your missing order" nothing! Nada! So guys, just go get your supplies somewhere else or go to any staples shop. Don't order online.

There is no coordination between the contact center's untrained and stubborn staff who never listen to you and the delivery status team. The delivery team sends mail for a different day and the contact center says different day and moreover gives a warning that the delivery person will ring only once and they will leave after that. They expect customers will wait and sit on the door for 2 days as per their multiple and miscoordinated delivery information. Very rude and unprofessional staff, I spoke more than 3 supervisor but no solution.

I was trying to help keep Staples in business ordering online, on 5/4/23 I placed an order (got an order number by email) and on 5/5/23 I got an email saying it was cancelled? When I called into Staples I was told the purchase was refused by some process? Also I should check with my charge card company because I still will be a charged??

If you purchase an item online, and don't cancel within I think 30 min, you can't cancel the item. I purchased an item, waited a few hours, found it less expensive somewhere else, and tried to cancel it. The rep told me they will try to put a stop on the delivery, which I did receive an email about this, but the item still delivered. What is strange, the delivery was scheduled 3 weeks out, but they couldn't cancel it? Which I knew this before hand. Either way, usually if I want to cancel something online, like if I purchase off Amazon, they let you within 24 hours or before the item ships out there is a reasonable time frame.

I purchased an inkjet printer from Staples and was promised delivery on December 16, 2022. I really needed the printer so took off early so that I would be home to receive the package. I looked online to check tracking and saw that the package had not even left the warehouse. When I chatted with a customer service representative, there was neither a reasonable explanation nor apology. I then phoned Staples customer service and the same thing happened: No explanation or apology. At this stage, I wasted a lot of time after Staples illuminated the false "next day delivery" headline on their page, just to lure in buyers. I canceled my order and shall never shop at Staples again. Not only does this company falsely advertise; it is also devoid of proper customer service.

Staples Sells more than they are able to deliver. Got a cellPhone on line, for next day delivery...Well it's been 5 days and they keep showing (Unable to Complete deliver). Went and bought at Best Buy e got next day...If I ever receive it, will be sent back...-One star. Do not trust quick delivery promises from Staples!

We had to get photographs clicked for our passports and went to Staples. I asked them to give me a digital copy of the photo as well as the application form needs digital and printed copies. They charged me $21.74/person for the printed and additional $21.74 for the digital copy for just copying the file of my picture onto my USB which they would have deleted anyways. I ended up paying $200 only for 2 printed copies of a 2 inches by 2 inches photos and a copy of my image in the USB. When I asked they said, "Well that's a company policy and we can't do anything about it." I know costs have gone high but at least make sense of what you are charging your customers. It's preposterous to charge $200 for 2 printed and a digital file of 2 inches x 2 inches photograph.

I purchased a Lenovo laptop at Staples in Pelham, AL in JAN 2022. I woke up one morning and the screen was cracked and assumed I dropped it but could not remember dropping it. Later, I found out this was an issue with this product because of the way it closes. Staples sent it to Asurion for repair. I was without it for a month or more. When I got it back, the screen went black and physical keyboard would not work. Staples sent it back to Asurion for repair. It took 2 months to get it back. The screen was fixed but physical keyboard and mouse still don't work. Staples is taking no responsibility in selling a faulty product and they refuse to do anything but send it to Asurion again. I've been without a laptop long enough and I want it replaced.

I placed an order with Staples through my classroom wallet around the end of May of 2022. I never received my order, so I reached out to Staples and was told it had not been shipped and it would be shipped later or I would receive a refund. I informed the agent that I would wait and prefer to receive the items I order, the next day I received an email stating I was getting a refund for the order. I again reached out to Staples and was told the box that the items were in was damaged. I had been in contact with Staples numerous times regarding the refund and was told it would take 1-2 billing cycles, after waiting about two months I reached out again and was told it had been refunded and I needed to talk to classroom wallet to release the funds.

I bought an Apple watch series 7 in June 2022, but unfortunately, I didn't open it till later date but when I opened it and set it up, I saw a scratch in the middle of the watch. I took it back to the store, they were not ready to help me as it was an online purchase, they told me to call customer care and gave me US customer care no. I called the customer care. They were not helpful at all. I submitted an online request by mail but only got an email response saying they can't do anything. Since then I have left messages to connect to their client specialist person but no response. It was such a big mistake buying an Apple product from Staples online. Please think before buying anything from Staples online. Very disappointed as I spend more than 500 bucks and no one from Staples have the courtesy to call.

Our laptop was taken into Staples as the fan was making an odd sound. The crew at customer service said they would run some diagnostics and find the problem. After this test that cost $60, they had no idea what was wrong and suggested that some programs were malware and needed to be deleted. They offered to delete them and fix the laptop for $50. The programs were original from Lenovo and came with the laptop and were not malware. Staples charged $60 for nothing and almost ruined the laptop further for even more money. Shocking that Staples has computer illiterate people saying they can fix issues. Staples does not know how to fix laptops, it is all a scam. Poor service and the laptop came back worse than it went in.

This company, like every other big company that gets too big to run adequately, doesn't care about its clients. It's a giant monster that will gladly waste all your time and money if it saves them a penny. The only reason I'm not suing them is because we are in 2022 and no matter how right I am, their lawyers will be more expensive than mine, and there's probably a fine print somewhere that allows them to cut my balls off. Bought a 1200$ laptop, no signature required apparently and I never received it. Their answer: go ** yourself, thanks for your money.

I cannot recommend staples. I made a purchase a November 5. I did not like it so I wanted to return it for a refund, they botched it and ran it as an exchange. To this day I am still waiting for refund.

I had been ordering from Staples for the past few years as a regular client spending roughly between 1,500 to 2,000 if not more annually. I have had a bit of issues but nothing too major until, I was contacted 3 weeks ago by one of their reps asking if I would like to become a preferred member because of how much I regularly order etc. informing me of all these great reasons why I should, such as fast delivery, great customer service; and so on; therefore, I became a preferred client. BIG MISTAKE!!!

I purchased an ACER Aspire TC-855 desktop from Staples in Nov. 2018 for about $700 plus tax. Now I'm told that I have to spend $430 to replace a solid state hard drive to correct a problem of the computer running unacceptably slowly. The machine has been used lightly for WORD, Excel, and email. Unacceptable. This ends my relationship with Staples after purchasing 3 iPads, 1 Mac mini, monitor, printers, supplies, etc., over the past several years.

Bought this laptop from Staples because I had bought one in 2011 and received the best of service. This is the reason I bought a second one in July 2021. The machine stopped working and now I am getting the run around. I started calling Staples at 9 am and the final answer from Staples is for me to call HP. I will tell everyone I know, (from the electronic store that I had) and everyone I know from in Ontario, Quebec and New Brunswick. If Staples loses business SO BE IT.

I ordered 2 3-ring binders and a package of pens on August 14, 2021. The item was supposed to be delivered on August 18, 2021. Every weekday since August 18 (it is a week later), I have received an email telling me that delivery has been delayed and it will be delivered the next day. It turns out that Staples uses outside vendors to complete local deliveries. In this case (near Chicago), they're using Veterans Messenger Service. I called this messenger service and they told me that there is a huge delay and that I won't get the package for another 2+ weeks. If it actually is delivered, it'll be almost a month since I ordered it. Why don't they use USPS or UPS or even FedEx? I don't know. I didn't expect that it'd take a month to get the items, so I had to go out and buy them somewhere else, since I need them now.

As a customer of Staples for many years, I was disappointed at how the store was so dis-organized. We had to ask for what we were looking for as it was not on the shelf. Several staff were standing around, and could have been busy helping to re-stock shelves. As I was paying, I was notified that I had to put in a PIN - my personal number in order to process my payment.

Bought Printer April 2nd, used it half a dozen times before it started jamming. Called Staples in Newington, NH where I bought it. The "customer service rep" I spoke with asked if I bought the protection plan. (I had to check, it looks like I hadn't) I said, "Assuming I didn't. What's your return policy on something like this," he said "14 days". I said that's it. He confirmed. There was nothing left to say, except for whatever happened to customer service? No wonder Staples stores are closing. I can't say I'm surprised following this recent experience. Good riddance!

I ordered an item online. Attempted to cancel it ten minutes later. Staples policy won't allow this. Therefore I have to return the item to a store which is half an hour away. The store is in another region as well... so according to the present lockdown rules I cannot return this item. I am extremely disappointed and will never shop at Staples again.

Ordered 10 Apple iPads from Staples online. This was my first order ever, from Staples. Two days later I go online, only to find my order has been canceled, but no one knows why. No notification. This is also my last order from Staples. Pure bait and switch online. There's a reason why many of their stores are permanently closed. These people can't be trusted.

Even though the product has a warranty, the company rep agreed it was covered instead of simply returning the product to the store, they send you a gift card. Well this makes no sense, especially in the mail vs online. Well after numerous emails waiting over a month, no gift card. Plenty of ** though. I would not even purchase a pen from this place.

I had to order three items for each of my 18 students in a course I am teaching online. Typing them into the terribly inefficient Staples online webform took me two hours. A box of crayons, a box of pastels, and a roll of paper. I got a notice the next day that all of my orders except one had been canceled. I called Staples and learned that they suspected me of being a reseller. This would be a terrible career given all of the issues - I am a teacher, not a reseller. A very kind and efficient employee took down all of that information again and placed the 18 orders. She gave me a $10 gift certificate for my wasted two hours on the website and an additional hour and a half with her.

I bought a Hon Office Chair HON2091CU1OT and is very disappointing that I was told I only had 14 days to return it. This chair hurts my back really bad, it sits straight up with no give at all, makes noise every time I sit down and makes my butt hurt too. I will never buy anything else from Staples and I am warning everybody do not buy from Staples. They do not honor what they sell. I am disabled and cannot return heavy items because my husband nor I can lift due to heart problems. I tried the chair to see if the problems would get better but it didn't.

I ordered QB desktop on Staples to switch from QB online. I made sure that there was a valid return policy just in case the product did not work out. It didn't so I requested a refund. Not only do they not allow refunds, even though it says refunds available right on the website, but they did not put my review online stating this fact, because it was not a positive review. This made me not trust them and I will never shop there again. Best Buy, or Newegg will get my business now.

Do not order from Staples. Order from Amazon. Their online, delivery, and customer service is trash. The experience was so bad that me and my customers won’t walk into their buildings either. Don’t waste your money or time with this company.???

Purchased a Lenovo Laptop online (12-28-2020) and spent an hour (4 calls over 2 days) trying to get confirmation of my order! First off, I never received ANY confirmations, NONE! So then I called Staples and was told that my billing didn’t process, something about the billing/shipping address was incorrect (Really?) So I confirmed my addresses and was told they would process the order the next morning and promised an email and confirmation number to document this case-issue.

If I could give negative stars it would be negative 5. Staples in store had no kneeling office chairs. Okay, fine so I use their website. Mind you it’s Dec 23, just 2 days till Christmas. I don’t expect anything to arrive before Christmas. Not a problem. I carefully checked for in stock items, find the chair I need, it’s in stock and so I order it. My bank notification pops off on my phone with this purchase hold and I think good to go. My chair will soon arrive. Not the case at all.

I placed and paid for an order of photo prints 3 weeks ago. I have not received what I ordered and have tried to call and sent repeated emails to get an update with no response. I requested my order be canceled and my money refunded and have gotten no response. At this point they have stolen my money since I paid for a product that they have no intention of fulfilling. Staples is a horrible company. Buyer beware.

The story begin on Nov 25. I bought a laptop online and put a pick up location near to my home. It's in Ocean Township Route 35. At the time of ordering it shows that it is available and available for pickup in 1 hour. On Nov 26 I called the store to confirm that is my pickup ready. They said that, "Yes it is ready. You can pick any time." I went to the store and showed them the order number. Firstly they said they don't have anything to give and manager came to me and said, "We are not answerable if you ordered online." By saying that he said that, "I have other customer. Step out of the line. I don't have time now for this," and suddenly I received any email that my order has been canceled after I went back to my house. Thinking that maybe it's a Black Friday they have not enough laptop.

On October 26th 2020, I purchased thirty boxes of masks. The website price was $12.99. I actually was charged $20.99 per box. Unfortunately I trusted Staples gave me the discount as their receipt on has the total amount. After I did the math, I called them up and told them I was over charged. The response was there was a 10 box maximum for that discount. I checked over the item description and simulated another check out of thirty boxes. NOT anywhere did it say there is a 10 box maximum. When I called customer service, the best they could do was a $50.00 credit when I am owed $240.00. This is deceptive and wrong, I told them and I will be filing a complaint with the Federal Trade Commission.

I ordered a printer, and I got the printer I ordered, on time. That is all I can say that is good. The fact that neither before nor after I placed the order was I given a single clue how or when my order would get to me necessitated two calls to customer service. Both times I got people in Southeast Asia who could barely speak English and knew nothing about anything.

I place an order the 30th of August. Apparently after been communicated that my order was delivered I contacted Staples to know where it was delivered as I did not received anything. The first reply by Angelo B on the 6th of September was that the parcel was left in the front porch. I replied back that this was unacceptable and that a parcel cannot be left without signature (specially a $400 item). Then the 10th of September Richard V replied back saying that if I did not received my parcel to contact "MY FINANCIAL INSTITUTION". I replied back how unprofessional his answer was and obviously this was a mistake from Staples to deliver things without signature and that they get missed, he did not reply back.

As a novice, I needed help with doing my printing and even copying. The staff behind the customer desk came over to step me through the process, with patience, explaining the steps as needed. Another time, a line had formed for copying/printing and as I contemplated coming back later, I realized the manager was moving us through so smoothly I realized there was no need to come back later: I was in and out faster than I expected with such a crowd. So glad to have this store in the neighborhood.

Purchased a warranty for laptop. Sent item in for repair due to the screen front and back separating from itself. They fixed that but broke the camera :-( Would have had to waited another 2 or more weeks for the laptop to be sent in and the camera fixed. Could they have not checked to ensure parts like that were working given that they had worked on that area of the computer?

Like everyone else, I had an order canceled. I paid for a laptop, waited a couple days then received a cancellation notice. First, it says they have a shortage on hand sanitizer so my order couldn't be fulfilled. I didn't order any hand sanitizer. What does hand sanitizer have to do with my laptop order? Second, they said the pending funds would be released. They aren't pending. They've already been pulled. It reflects in my bank account as a completed transaction. So now I have to wait a couple days for the refund to process to repurchase a laptop elsewhere. Customer service over the phone was absolutely no help. They just "don't know." The only thing she could tell me was it was out of stock. Well it showed in stock when I purchased it. She then told me it was on backorder. I told her that's fine, just ship it when it comes in stock. She told me that wasn't an option. Staples need to get their inventory in order.

A very reputable Logitech mouse was ordered online and received without the chip in the packaging. Being very disappointed, I went online to follow the return procedure. What a shock to find such a convenient process! It is very rare for a company to have a return process that is so very convenient. Though frustrated the ordered product is defective, what a relief to learn I am not required to pay postage and experience the headache usually associated with a return! How wonderful I am not required to make an unscheduled visit to the US Postal Service!! Thank you, Staples! You have a new and dedicated customer!

I wasn't a customer to this store and had no choice about having to deal with them, which is why this experience has been so frustrating. I had the unfortunate luck of having my Fedex package forwarded to this store, it was in my wife's name which usually isn't a problem since I have the same address on my photo ID, multiple times this week I've picked up packages in the same way from other locations without issue, when Covid started we called fed ex and asked because my wife has some health issues so won't be leaving very often for the time being, fed ex told us that I can pick up packages, and since then I have been, until now.

Sent a package from this Staples on Century and Crenshaw in their U.P.S. DEPARTMENT. It never got to its destination. When I went back to ask what happened they said I never brought it there. My bank told me whst date time I dropped it off. So I need gelp finding my package and they will not help.

I made a somewhat large purchase from our local Staples. When my items were rang up and after I ran my card the card reader said approved, but the cashier said it didn’t go through on her end. I was leery of having her rerun it since I saw with my own two eyes that it said “approved”, but I did anyways. The cashier said if there were any issues I could come back, and it would be fixed.

Copied 1 document from email. Total said 30¢ but my card was charged $5.00. It has happened before but I overlooked it. I will not use this service again as it should not cost $5 for a 1 page document.

Online Orders are unreliable. Ordered a new office chair from them for pickup at the store. Waited a few days to get any communication about my order and I get an email saying they apologize, but now they are out of stock. They will need a few days to refund my order. I will never shop with them again.

When I placed the order for office supplies, the company guaranteed the exact date of delivery. The order was not delivered on time. After that, the supplier postponed the delivery date five (!) Times, but never delivered the paid order. They just use the customer’s money! Be careful with this company.

Falsely advertised items. A file said it holds 760 sheets but barely holds half that amount. :/ Gave 2 stars as was offered a refund but had no alternative. So I kept the item and they gave me 20% off next order. HOWEVER they give all their customers 15% off so I did not feel this was sufficient compensation.

I ordered this thinking I was getting the full desk. But all I was shipped was the draws and the desk top. It is unusable because there is no cabinet or hutch to attach it to. I contacted support and they are unable to help as they stated that this item is no longer on their master list. Nowhere in the description does it state that anything is sold separately. But why would someone buy an unusable piece of a desk for almost 500 dollars? Also the confirmation of my order only list one item number 357420 and shows a picture of the full desk. But in order for the full desk to be shipped all 3 items numbers of each piece should be listed on the order to make the set. That is why I was shipped one piece. Now unless I get help. I either lose 500 dollars or spend another 500 on the other half of the desk I was unaware was sold separately. Either way it looks like I am out almost a grand.

I visited the STAPLES website to order some supplies; normally I would shop their brick and mortar stores, so I saw no need to establish an online account for repeat mail-order purchases. After filling the cart, I selected 'guest checkout.' Long story short, 'guest checkout' is a deceptive misnomer; when you enter credit information under 'alternative checkout' you find out later that you MUST give an email, so they can 'look up' the card number later. If all you want to do is make a one-time purchase, having an email to look up a credit card number on file is absolutely unnecessary!

Called the local Staples store and confirmed that they have the Bulk Pack of Bubble Mailers that I needed. Drove up to the store and was immediately told they only have the smaller packs - half the quantity and almost the same price (~85% of the bigger package.) Not a very pleasant experience at all!

Fraudulent business practices. Charged my account for an order they did not fulfill. The charge showed up in my acct AFTER I received an e-mail stating the order could not be fulfilled. Called CS, waited for over an hour, only to be told "sorry" and "your $$ should be back in your acct in 2-5 business days". They could easily profit millions in short-term accrued interest, with such awful business practices.

I have essentially never written a negative review before. But this time I had to. On Dec. 31st, 2019 I placed an order for a desk and a chair. The chair arrived on Jan. 6th, 2020. My buzzer wasn't set up yet so FedEx delivery person called me 20 minutes in advance and I was ready for the delivery. Estimated Delivery for the desk was January 11-27. ON January 28th, after not having had any communication or notes or anything, I called Staples. They said the package is being held at FedEx waiting further instructions. I call FedEx same day, they say they had (allegedly) attempted delivery 3 times and failed each time, so they were sending the desk back to Ontario, so I'd need to call Staples again to discuss. I call Staples back, still January 28th.

Four days in the Naples FL shop when a maximum of two was promised. That only began the issues which originated with slow performance, an issue that should have been repaired in a short time. When the computer was returned after $417 worth of added services it was without AOL which had been deleted. It also had a black screen in place of the previous screensaver. But the worst error is that all the saved files and folders were deleted. Another reason to avoid Staples IT service is that repairs are usually done by remote access by IT people who have other customers, and the need to wait in line. Very unhappy experience.

I ordered copy paper for my business on January 28, 2020 to be delivered on January 29, 2020. My credit card was charged on Jan 30th. Jan 29 through Feb 6, I get emails that my order was delayed. I called on Feb 6 and spoke to customer service. He apologized and reordered the paper on Feb 6 with expected delivery of Feb 7th. On Feb 7th I get another email that my order had been delayed yet again. I called Customer Service Feb 7th and cancelled the order. He said that if the paper ever showed up to refuse the paper because he wasn't sure if it had shipped or not. He also said I would not get credit on my card until Staples got the paper back if it had shipped. The courier showed up with paper on Feb 10th and I refused the shipment on that date.

Just went through an inexplicable example of incompetent or misrepresenting on-line companies....Staples online. Ordered a laptop computer on Feb 16. Order cancelled with no explanation on Feb 18 via e-mail. I immediately called Staples support # to find out why. Re-placed order through CSR and confirmed/corrected info from original order. After special pricing had expired on Feb 19, received another cancellation e-mail of new order,...again, no explanation as to why. I routinely order online (primarily Amazon and Wayfair, but other sites too), but have never experienced this kind of ineffective communication, and misleading advertising. If you don’t really want to sell products at your advertised price, just don’t advertise them!

I personally love Stationery. While other kids were playing house my sisters and I were playing Stationery Store. We loved my dad setting us up at the dining room table with all the papers, books, binders, different pens and pencils, pads etc. We also loved to Staple things together (I now think of all the poor trees we killed in order to keep us in paper and pads) and every Christmas we would get Pens and Pencils with our names on them pads and stationery too. I have never lost my love for walking into a stationery store such as Staples. There is just no other one like it. They sell all the aforementioned goodies (minus the pens and pencils with your names on them) and so much more. They sell office furniture, cleaning supplies and even snacks for the break room. Best of all they sell GIFT CARDS!

After making an online order, there was a missing product. I called customer care, and they said they would send the missing item. A week goes by, I call back, and they said they don't have the item in stock any longer (way to let me know) but suggest I can go in-store and purchase the article which was on promotion the weekend I made the order. Going in-store worked out because I had to make a return.

I purchased an office chair at Staples a few months ago and sales associate sold me on the protection plan. The chair has ripped and worn and I put through the claim. It took over a month to get the claim. Had to send in my proof 3 x's before they approved claim. I received an egift card for the claim. Went to Staples and had terrible customer service trying to get the chair. Once I got the chair and went to purchase it with the ecard it did not work. Called Asurion the protection plan and they can only say they know of the issue and have technical difficulties with egift cards so I could not use it.

I placed my orders on Jan 27, 2020. All are face mask (surgical mask). I got confirmation email next day, expected delivery on 2/2/2020, after that, I did not receive any email, meanwhile I checked a couple times, the order was still there online, not canceled at all. I also saw them having the same product in higher price. I thought I was lucky. However, status doesn't update everyday, not even today 2/3/2020. Since I did not receive the order today and the order status did not update, I decided to contact them via online chat. I was simply told my order was canceled.

I ordered several different orders on Jan 27 2020. All are face mask (surgical mask). The one or two days after the order, I get in and check, found all orders' item picture disappear. However, I saw the last one was cancelled but the rest stay as processing. I think it means they are good. That day, I also saw them having the same product in higher price. I think I was lucky. However, status doesn't update even today. I decided to give them a call. The help center told me all orders are canceled. I highly believe, they cancel the item number and relisted a new number with higher price, then all my orders are canceled without noticing me. I relied on their system and didn't place new order. Now I end up has nothing in hand. I think they are highly unreliable retailer in the way they manage their orders.

Ordered K50 Keurig. Good price with free shipping. Has been out for delivery since 1/29/2020. Today is 1/30/2020 & still no delivery. Chicago based delivery service Veteran Messenger is one worthless service. Beware of this service!

Staples does not back up the Epson product after 14 days, product doesn't function, and you will spend ALL DAY ON THE PHONE WITH MORONS AT EPSON. A replacement will require the cost of original printer on your credit card until the replacement is delivered up to 5 business days.

I received an email from Staples offering a sale. I clicked the link and placed the order. They processed the order but cancelled it the next say without notifying me. I used the online chat, only to be told to call the customer service number. I was placed on on hold for a while only to be transferred. The department I spoke to kept making up reasons for the cancellation starting with they were unable to verify my billing address, even though the credit card company processed the authorization. Then the rep accused me of using an inappropriate discount code, which was populated by their own email. She offered to reprocess the order at a higher price. I found it repulsive to be accused of cheating them when the error was on their side. In the end, they offered a price higher than Amazon. I told them they just lost a customer forever!

When I arrived at the Staples Vauxhall, NJ store Sunday afternoon 01-19-2020 I asked for a shopping cart. I was told there were none in the store and I should look around the parking lot for one. I found many items were not price marked on the shelves and when I checked out not so much as 'thank you' or "have a good day." I often shop at this store because it is convenient but they sure did not make feel like a valued customer today!

10 days after our order for a Laserjet Printer it still had not shipped. We have a business and needed the printer to replace a failing printer. Each time we contacted Staples Customer Service we were given a different story on why the printer had not shipped after 10 business days. Then we said we wanted to cancel it and they said that could not be done. Then we said we wanted to speak to an executive at Staples and then the Customer Service Rep cancelled the order. Then we asked when we would receive a confirmation email confirming the cancellation and were told that we should receive an email SHOULD???? DO NOT buy from this Company no matter what. There are so many One Star Reviews here. It proves that Staples should not be in business since they have no clue on what they are doing.

After an ownership change from being under a large for-profit corporation to becoming a small non-profit our pricing increased dramatically (like five times the price!). Since that time I have not placed an order nor have I visited Staples in person. Everything is cheaper on Amazon. Makes no sense as our line of business has not changed. You would think that a large, reputable company might offer reasonable pricing to small business as well regardless of the business category they fall under.

I needed a last minute Christmas gift and found the item on the Staples website. For numerous items, including the one I wanted, the company was advertising delivery on Dec. 24th. After I placed my order, the confirmation email indicated the item would be delivered December 27th. I immediately contacted customer service and they indicated it would most likely be delivered on the 24th. I have screenshots of this discussion showing it took place shortly after 4:30pm.

Quick turnaround, great for company prints. Called them to submit, got it done and picked up 1 hour later. They do all sizes and formats, glad I have them to handle all my print jobs. If you need quick service use them.

I've been a steady customer of Staples for 19 years, but will never use them again. I bought a HP Printer/Scanner from Staples in Daphne, Alabama on November 19, 2019. It never worked correctly out of the box. Sometimes it would print; sometimes it would not. Sometimes it would scan; sometimes it would not. Sometimes when it would print, it would be gibberish for several pages!

I purchased a Chromebook online as part of their Cyber Monday 2019 sale. I received an order confirming the sale. 2 days later I received an email canceling another item in my order. When I showed up to pick up my order at the store, I was surprised to find the canceled item ready for pick up. When I followed up with online customer service, I was told the Chromebook was out of stock and should have been the item canceled. (It was still available online for purchase at full price.) They were sorry for the miscommunication and could they help me find a similar Chromebook. Now I'm out one present and a week of shopping time.

I ordered a gaming chair on Cyber Monday, got an email saying they were out and my card would not be charged. So I went back online and purchased the same item in a different color. I was billed twice. They say that they did not bill me twice that they only billed me once. I called my bank and they said the authorization was still active 2 days after the fact. Finally on the 3rd day at almost midnight the authorization was released and my money was available. This is totally wrong for any company to do this to their consumers! I was watching my money and knew I had other charges coming out, and still was hit with overdraft fees because this retailer screwed up!! When I called them they said I was only billed once, when I did an online chat with them they said they DO NOT release authorizations for 3 days... 3 days guys... BUYER BEWARE!! STAPLES WILL HOLD YOUR MONEY AND SCREW YOU OVER!!

I had placed an order on Black Friday for a laptop that was on sale. Both options for delivery and for pick up at my local stores were available, but I opted for delivery for convenience. The following Tuesday, I went back online to purchase the same item as a gift for someone else, but the item was no longer on sale so did not place another order. However, I did notice at that time that the item was no longer available for delivery but was still available for pick up at my local stores. The next day, Wednesday (5 days after I placed the order), I received an email from Staples stating that the item was not in stock so they had to cancel my order. I went online to check for availability of the item, and like the day before, although it was out of stock for delivery, my local stores still had the item in stock (1 store even had 7 in stock).

Online they said the warehouse is out of stock of this monitor. I placed an order for pickup at a location that listed monitors available. The website seems reasonable. It wouldn't let me place a warehouse order but it would let me place a pickup order due to availability. Later, I received an email canceling my order, but had I known that I would have ordered it at another location with stock. I called and the customer representative to rectify the issue and they suggested I place a new order for almost double the price because they couldn't honor the price. The mistake was on their behalf.

On November 1, 2019, we enter the Staples near Lake Ella in Tallahassee, FL. Within the first 90 seconds we were pleasantly greeted by three different employees, and were asked if they could help us find anything. The store had a variety of products we were looking for, and when we needed help, it was easy to find a knowledgeable employee. It seems in other chain stores, customer service is a thing of the past. Staples, however, it great and I will do my future office shopping there!

I bought a monitor that was a demo and already assembled by a store employee and it was on my desk at home for about 9 months and it fell off the stand and broke the screen on the inside the other day. It was screwed into the stand when we purchased it but I guess it wasn’t tightened enough and came loose as it sat on the desk. The manager at the store said it was my fault for not regularly maintaining and tightening the screws. I couldn’t even see the screws as they were covered by a cover plate. I bought it fully assembled and don’t regularly tighten my tv to its stand and I have never had this problem before. I am very disappointed because my son is devastated that his $259.83 monitor is now garbage.

I walked into the Staples store on Elliot Rd. in Tempe, AZ and placed an order for a return address stamp. The clerk who took my order seemed to be in a hurry to leave, but I finally completed the order placement with the help of another associate. I requested and received printed documentation of my order on October 21, 2019. On October 28, 2019, I called the store and inquired about when I could expect to receive it. The manager of the store told me my order had never been placed and that she could reorder the address stamp for me but that it would take another week for me to receive it. I tried calling the corporate headquarter offices but it was impossible to speak with a human being about my problem. The phones are all robotic. AVOID STAPLES! It isn't worth the hassle or inconvenience.

Do Not Buy Warranties from Staples. This is a purchase for a third party company that is not helpful and actually creates more problems than solutions. Staples also can't help you with lost receipts - they can only go back in their records 2 years. Something very hard to understand in today's day and age. Bizarre. Staples customer service store level is non existent. Some of the employees don't even know what a pencil is. Then customer service for online chat, 1800 #, and corporate is not helpful. They love to repeat some standard malarkey over and over. They offer no solutions or help. I encourage you to shop elsewhere Costco, Office Max, Target. Good Luck People!

Dont ever purchase the protection plan (asurion). It's an absolute fraud. They will not repair, replace or even ask for the product exchange. It is a complete nightmare. Please turn to officemax, globalindustrial or even amazon which you can return your items when defective.

At customer service at Staples in Solana Beach, he told me to purchase a dvd to copy health records: CT scans, X-rays & MRI images from my CD on their Computer at Staples. First of all, I had to pay for all of it & later the tech manager told me that their computer cannot copy such things. So far, no one has reached out to me for a refund of computer fees on my credit card, nor the purchase of a pack of dvd’s, nor an apology after calling to complain when the surgeon reviewing the DVD told us that it was empty with no copied records at all! You are irresponsible, unprofessional & uninformed + you cost me 2 weeks of valuable consultation with my medical team. Unthinkable & unforgivable! But no one cares at Staples because your dumb company only cares about these reviews, you never follow up with actions to keep your customers. I promise to write this same review on Yelp & your website. The public needs to be warned! Terrible!

I asked the employee to give me any color printer with the condition of low cost ink. I was very clear that I am willing to spend extra on the printer but not on the ink. He ended up giving me a printer (Deskjet 8710) with the most expensive cartridge ink. Obviously, he had no clue about printers. This the second time I learn that the Staples employees not trained. I will never go back to Staples store again.

We had an urgent need to print an email and get it done within 45 minutes. The closest site was 11111 San Jose Blvd, Jacksonville. We told the man behind the counter of our predicament. Summarily unhelpful. Put us a nonfunctional machine. Wouldn’t assist with several requests. Manager not a lot better. After we figured out the machine wasn’t working and took our codes to the next machine we managed to print the forms. Fact that this is a self service doesn’t overcome the total indifference of the staff when there was clearly a problem with equipment and many requests for assistance weren’t addressed.

I came into the Decatur AL store with a huge problem. I had ordered some Bridal Shower invitations offline from Vistaprint a month before the shower and they were delayed 3 times and I was notified that they would not make it time for the shower. I had to get them out THAT DAY and I was so upset because I had no idea what I was to do, I had a list of 100 people coming to this bridal shower and had spent at that time spent a large sum on the facility to have the shower and I had no invitations. A friend of mine suggested that I go to Staples, so I did.

I purchased this computer online yesterday for $111.00 by applying (2) $20 off 75 coupons (with coupon codes 43564 and 74883). The computer listed at a promotional price of $149.99. I received a confirmation number and paid for the item ($111.00). Today I got an email which stated that the item I ordered is considered a special buy and has been depleted due to high demand. Upon returning to the Staples website I found out that it is actually in stock and is now listed for $249.99. I called customer service and talked to a woman named Maria who stated that it was a mistake on their part and that the system shouldn't have allowed me to add 2 coupons. I told her that I understood that but that I thought they should still honor the price due to it being a system error and no error on my part.

Do not buy anything from Staples, customer hostile policies are in place, especially Quince Orchard store. Worst merchandise return policy ever was communicated to me from the manager of this store. Here it goes, If you have lost your receipt (life happens) then they will give back lowest historical price of the merchandise when you try to return it. In my case they said they will give me back 20% of the price I paid. So if you buy a office chair or a printer worth $1000, as soon as you get out of the store and lose your receipt in parking lot, they will happily take it back at Black Friday price of two years prior i.e. $50. In this age of data science, they will not look at recent price of the merchandise but historical lowest ever.

I just realized the order I placed a week ago was cancelled because I used coupons for $100 off an online order of $500 or more, and 30% off. This is the email I received: "We would like to inform you that your Staples order number ** will not be processed due to an issue with the coupon(s) applied. Staples reserves the right to cancel an offer or order at any time for any reason."

We (a non-profit corp.) have used Staples printing as our increasingly primary source for about 15+ years, and watched the quality of work (not product) gradually erode to the point where it has become the largest source of anxiety we face. Yes, even more than fund raising: Because print services are the ultimate backbone of our own appeal to the public - for their support and patronage.

I arrived close to the store close (7:50) to pick up my pre-paid print order, and the doors were already locked. The employees at the front waved us off and then ignored us. I knocked, hoping they'd come over so I could explain it was a pre-paid order that I just needed to pick up (for an event starting at 7 AM the next day, it couldn't wait), and received a rude gesture in reply. I was with my husband and 4 year old and with my arm in a sling from surgery, and on my second knock, the "manager" indicated she would call the police - and she did. I'm sure we looked so threatening in our minivan. We received criminal trespass citations from the utterly unhelpful cop, and was told to pick up from another store.

I will NEVER order from Staples again! I bought a heavy desk chair and the last thing to be installed were the arm rests. The holes were so far from matching up that this was impossible. Reviews of this chair all say the same thing. So why are they still selling it. Then it gets delivered the very next day after I order it which is great but they have not picked it up in over week despite authorization for the return and my pleas to get it off my porch which has no overhang and I have to lug it in every time it rains and worry about it getting stolen, Customer service was horrible.

Ordered HP Printer Ink on a Wednesday and it's now the following late Monday. Staples has no idea where it is and they can't tell from their own tracking number. If not received by tomorrow I will cancel the order. They did however issue me a Courtesy $10 Coupon that is not good for Ink..Buying somewhere else next time.

Three strikes and you’re out! First my online order was lost in the store for weeks and I was never called back OR contacted when it arrived- I had to keep calling!! Second, I’ve unsubscribed SEVERAL times from marketing emails but STILL get them. THIRD, I needed a matching lid type EMPTY box and made a special stop to pick up or buy one. Even spoke with a manager and was told, "We dispose of those - we have other types you can purchase." I work from home for a very large company that purchases all home office supplies from Staples & that info made no difference. I will tell everyone I know to STAY AWAY!!!! No wonder stores are closing.... POOR customer service!!!

My fiancé and I decided on a last minute wedding to take place in a month. I made up the invitations and response cards and went to Staples. Josie went out of her way to get them and also return address labels printed up and ready within a few hours. The quality of paper used for the invitations and response cards is just beautiful, and so professional looking. It was so easy to just email her the store email of what I had designed, and then get them printed up! She made everything go very smoothly! I would recommend the print shop and Josie any day! I will be returning to have thank you cards done after the wedding.

Terrible service from Maria and other agents at Staples, no help at all. She tried to charge me double the price for the ink cartridges, won't be using them again. Also don't have a official complaints procedure.

I have ordered Monitor online, was showing available and expected deliver next day, they took order, charged money by updating status Item shipped by evening, and next day says unable to deliver, package is missing, will get money refund back 7-10 business days. Don't understand. If package is missing how come it update status Item shipped? And now I have to wait 7-10 business days for my money back. Is Staples how doing business taking money from customers for 5-10 days and return back?

A couple weeks ago I went into Staples in Rolla MO, I had had an accident a month prior and was still having trouble walking I had to use a Walker. The manager met me, sat me down in 1 of their very comfortable office chairs and went and got all I needed. She walked me to checkout and waited with me and then carried my stuff to my car. I think her name was Lisa, I don't remember the man's name at the register, I couldn't have asked for better service. When I went in there was no one to help me, she happened to come around the corner and seen me looking at calculators. She asked if I had been helped and when I said no she apologized. I will go back and thank her again when I get time. Staples Rolla has all my service.

I am close to 70 years old and own a Smith Corona typewriter that I wanted to purchase a backup ribbon. The young gentleman who waited on me was named Seth. He looked at every ribbon in stock, to try and find one that would work. Unfortunately, none worked. I was very satisfied with the effort and time he put into trying to help me. I consider that great public relations. Keep up the good work Seth and thank you Staples for trying to help a customer with their product. Mrs. **. from WI.

I ordered a Asus new laptop computer. And when the computer came it was a Refurbished Dell Computer. I called them and they said yes they sent the wrong one. Then all of a sudden they changed their mind. I would never order a refurbished computer 'cause it only last a few months and now it don’t work. The cooling fan and other things and it is over the time to send it back. So they got the money. I am out of $175.90 dollars.

Staples promised to have my business cards ready by 8:30 PM. They called at 7:30 PM saying that they made a mistake and cut the cards incorrectly. I asked them to reprint and cut them again, but they declined because they started to print other cards and they were not willing to stop them. Staples left me hanging and hurt my business. I strongly suggest NOT to go to Staples if you need business cards.

Truly beyond reasonable! I was given a Visa rebate card from Staples that was NEVER activated or used. When I went to use it they claimed it was expired. REALLY I earned it and NEVER used it. Their response was, "Too bad we don't do rebates anymore..." Clearly because you are not honorable enough to stand behind what you issued. You have a lot of competition. My suggestion is EVERY shopper in need of office supplies DO NOT SHOP AT STAPLES. THE WORST OF THE WORST!

I had placed a order for laptop. Staples cancelled it and when I customer care they are saying zip code was not provided but when I am seeing in billing and deliver address of order, complete address is given including zip code.

The item (Laptop) was not in the store. I ordered online in the store. The next day delivery never showed up. Instead I received email that there was a delay. Then next day another email that they did not have the item at all. I received another email that the item was going to be delivered. I decided to cancel the order and I am not getting $631 dollars back but $400. I should have read the reviews of this store before. They are scammers.

I ordered Scotch® Box Sealing Tape, 2.83" x 109.3 yds., Clear, 24 Rolls (311) with my gift cards. They did not ship then I called them after 6 days. I talked to a manager and she said that IT Department was inspecting the gift cards. 2 days later they cancelled the order saying that they have a problem in the system. I asked that if you have a problem in your system why don't you ship my item? They said that it was not in the stock. But I ordered it 9 days ago and it was in the stock. If you have a problem in your system you have to solve the issue. I also used gift cards and now I have to call AMEX and cancel those gift cards. Staples is just waste of time!!! Very bad customer service.

Facebook would not allow me to post this, so I'm posting it here. Bought a chair at Staples a little over a month ago. Foolishly allowed the sales associate to convince me to open an account. He entered the wrong address from my driver's license. I've been a Staples Reward customer for years and pointed out to him that the correct address was on my Staples Reward account, but he insisted on used the driver license. He promised to fix it.

I bought a laser pointer for presentations, paying $85. Pointer failed after 3 months, defective, store would not refund or replace item. Called customer service, who would not stand by the product they sold at their store. Do not buy anything at this store.

So very disappointed in Staples' return policy. I was unable to return item after 14 days. Was not informed of this extremely restrictive return policy. Will find a different retailer who will welcome my business.

I purchased Corel Paintshop Ultimate software from Staples' website. I received six download links and four product keys via email. I proceeded to download and install and then a window popped up asking for Product Serial Number. I tried all of the keys but none worked. I called Staples helpline, they told me I need to call Corel and get serial number. Corel explained that they couldn't give me a serial number for something that I hadn't purchased from them directly (which makes sense) and they told me to call Staples back and ask for a full Refund. Staples refuses to refund and so far have no way of installing the $100 program I purchased. This is an unbelievable experience from business I have dealt with over the years. The service is pathetic and borders on negligent. Never again will I patronize Staples.

Any time I try to order from Staples, I must do so as a guest. I have actually given up and ordered some products from elsewhere because of how difficult it is to order a product online and or by phone. I create an account and then when I go to use it, it is not acceptable. Within 24 hours, the account which I created and wrote down the info, did not work. I could not "pick up in store". I wound up ordering it to be delivered. I have a feeling that you would have more purchases if you fixed and improved your web ordering or actually had a person come to the phone within 5 hours.

I ordered a magazine stand using my Staples business advantage account. However, I found it at a better price so I called to cancel shipment. I was informed that the order was cancelled and the item wouldn't be shipped. I recently received a email stating that I had an outstanding balance from November 2018. I called to dispute this as I had never received those items. The representative assured me that a dispute would be initiated to have those items removed. A week passed without any additional issues so I placed another order. February 4, 2019 I called to find out why my order was still showing processing, it was then that I was told that my account had been deactivated. I've never missed a payment, in fact I made sure to pay my bills on time because I have a term account. I was transferred to the business credit dept. and told that my account had been deactivated.

Worst service I have ever received. There were barely employees; the few that were there had no cross training. If you are a customer service employee or cashier you might not know the specs of the laptops but you should at least be able to tell me how much it is. No one could help me with a price. They kept pointing to a guy, saying he was the only tech there. Well he was busy with a customer who had a million and one questions. So I asked for a manager, they stated that the tech guy was the manager (his name is Monty). I tried to get his attention just so I can get a price on the laptop. That was all! I already viewed it online and did my research now I was here to purchase only.

I just returned from Staples in Pelham, Alabama - what a mistake. I went there to buy paper and to have that paper used to print business materials - I was told that Staples will NOT PRINT ON PAPER THAT THE CUSTOMER BUYS AT STAPLES! WHAT??? ARE YOU KIDDING ME?? I am no longer a Staples customer and believe me, I will pass this information on to all my business friends.

My company bought office supplies from Staples for over 20 years. Occasionally we needed to return an item. We did not make sure if we got the refunds. In Aug. 2018 we bought an ink cartridge that was not compatible with our copying machine. Staples clerk told us to sent it back via UPS. We sent it back 4 days after we bought it without opening it. UPS took it and gave us a receipt. We tried to remember checking for refunds but did not until today, over 3 months later. The money was never refunded. We called the store. They told us to bring the UPS receipt and Staples receipt to the store to get help. We took pictures of our credit card statements to show the Staples charge and nowhere showed the refund. This makes me suspect how many times in the 20+ years Staples did not refund us for our returns. A customer should not have to worry about whether he/she will get the refund from a returned item. Who has the time to follow something like this?

I purchased a download the end of December for a desktop QuickBooks wanting to move to automated accounting in my small business. After spending 2 days and having 3 very poor conversations with QB team, it was clear that this was a garbage product that requires turning on services driving the cost up to over $1,000/year to record payment to my 1 employee. So I called Staples and they quickly said "downloads have a no-refund policy - see the terms and conditions." I asked to talk with a manager who left me a voice mail just reiterating their policy. So I am stuck with 1 $150 fee to them for a garbage product that I have removed from my computer. They won't stand behind their customers... They would rather stand behind their vendors, so I am done ordering anything online from Staples!

I have been trying to talk to my customer service account rep for 2 weeks. We keep getting billed for stuff already paid, was told Staples does not do monthly billing - have been trying to set up account on our company credit card for 2 weeks - no response to email or to calls!!! Terrible Customer service.

Ordered a printer online. Confirmation prints - says it will be delivered next day. Next day, no delivery but an email explaining delivery delayed. "Please call this number for any questions." The "customer service" rep - and I use the term loosely - tells me it may have been put on wrong truck. Should be delivered tomorrow. Someone is looking into it. Story #1. Someone will call by 5 and confirm. Of course, no-one calls. I called the next day and was told that basically, "that is a line we tell everyone. It really isn't true. " NICE! And then I am told that the printer I wanted was OUT OF STOCK. Doesn't have any indication of that on website.

On 1/8/2019, I went to Staples at the location of 2957 Festival Way Suite 123, Waldorf, MD 20601. I went to the Copy Center as I needed to fax a document that was 34 pages and receive a confirmation. I was told to use a particular machine to receive a confirmation. I was shown how to use the machine and entered my credit card and proceeded to enter in the fax number. I inserted the document into the feeder and waited. I waited and waited and waited for the fax to finish going thru. I waited for approximately 30-45 minutes before an Associate named ** came to assist. He informed me that the machine may be frozen as it has done so before and that he could fax it for me behind the counter. I agreed.

Have been a Staples customer for years and spent thousands of dollars with their company. Ordered around $300 (3 separate orders) in ink using their coupon for 25% in rewards dollars on an order of $75 or more. After contacting their customer service MULTIPLE times and spending probably 2-3 hours on the phone, I have been told that it was an online order and did not qualify. I am so tired of "tricks" and poor customer service. Staples -- I am sorry to say that you have just lost a loyal customer -- and I will spread the word too!

After several days of non-delivery of a previously paid order, Staples Customer Service refused to follow their procedure for getting tracking information. Worse, they stated the link they provided would not work unless the filed the paperwork- so I could not track it myself. The 2 supervisors I spoke to were rude, belligerent and refused to file the necessary paperwork to enable tracking. I am left with no merchandise and only guesswork at to when it will arrive- if it does. Buyer beware!

Again I had to call because the $25 coupon towards a $75 online purchase didn’t work. Waited for 30 minutes and still no one picked up. Last time this happened I was told sometimes the coupon codes don’t work. Really? Can’t do it anymore Staples. You lost me.

Staples charged for earphone more than it showing in the Bose website. How cheap this guys are. Never ever go to Staples and buy anything. Cheating people. Giving $40 discount still it was $50 more than the official website price. Everyone knows reviews never make any difference in the store because they never value customers. Please guys stay away from Staples.

I ordered some items to be shipped to the Saugus store next day. I needed these items for a job and they were expensive. The next day I received an email from FedEx stating that they had a delay and couldn't deliver it until 5 days from when I ordered it. I called the store and asked them about my refund. They told me it would be refunded in 24 hours. Now it has been 6 days since I placed my order and my refund is still not available. I called customer support and explained it to a rep and then to her manager adding that it is Christmas week and I am on disability and I desperately need my money back and they refused to help me. I will never again shop at any Staples. They suck!!!

I went in to buy a computer. I was told everyone but the cashier was on break. I asked to talk to a manager. She was friendly. She sold me a computer in the box. No upgrades offered. Then left. The cashier sold me a warranty he read from a brochure. I am not sure what it was. He had just started working for Staples.

Our company has been a loyal client for the past 12 years. 98% of all office supply needs are fulfilled accurately and arrive on time. Their automated system keeps staying up with the demands of quality and value. We have only had a few items that were delivered to us that we never ordered. Their chat option provides a quick resolution.

I recently bought some DVD cases from the Hurstbourne Lane store. When I got home my husband said they wouldn't work because they were tinted. So I called the store and asked if they had them in clear and at the same price. The lady said yes. When I got to the store to exchange them the price for the clear ones was almost 3 times as much as the ones I was returning. I told the manager that I was told they were the same price. He was very nice and agreed to change the price of the clear ones. When I got them home we realized the clear ones were much better than the ones I had exchanged so I understand why they were so much more. I was really impressed with the manager who wanted to make his customer happy. I will continue to shop there.

I have had nothing but problems ordering anything from Staples. Table came after 3 different delivery dates given, with a piece missing, told it would be ordered, 10 days nothing. I called and then got an email saying I can return the table and pay a restocking fee and reorder. Chairs ordered. 3 different delivery days noted. Chairs finally arrive and one is missing. Asked for another chair to be sent to a local store for pickup and I got an email that chair is delivered elsewhere but it never showed up. Nope. It is now at the local store. I placed an order online for store pickup and your website keeps changing the store pickup location to Manhattan. I live in upstate near Albany NY. I canceled the order and try to reorder. Nope. Coupon has been used. I can't use it again. Now you hold my money for 72 hrs so now I can't place another order. Staples you are not worth the aggravation.

Beware when making a return without a receipt that you will be treated rudely and you may or may not be refunded or credited upon the whim or mood of the "management". If they do issue you a store credit it will be at a very, very low store price even though the actual purchase price is much higher. The amount of money is not incidental. It's a lot. It is an unreasonable policy. They are profiting by ripping you off.

Planned to get a computer monitor around Black Friday. Looked through all deals around from different stores and finally decided to get a monitor from Staples. Placed order and got the order confirmed on Nov 25, 2018. A couple days later received an email from Staples says "We’re very sorry, but item 2720259 HP HP27SC1 27 Curved LED Monitor was no longer in stock when we were processing your Staples order number." Called the customer service, and the answer I got is very straight, 'We confirmed your order, and your order was out of stock so we cancelled it. We are not going to charge you for the item'. Didn't enjoy the confirmation and cancellation experience, wasted my time, missed other good promotional deals, not a good pleasant experience at all.

There seems to be a pattern here based on the other reviews I see. I saw a computer chair at the local store for $99 that I wanted. Went online, found the same chair and ordered it. In a few minutes the order was cancelled because the product was "Out of Stock". I went back to the store and the chair was now $129. A nice store manager told me they would honor the price. I went through half hour of her fiddling with the computer until the order was placed again. My credit card was charged and I was pleased with the service.

Beware of Black Friday sales. Placed order on Black Friday for an iPad 9.7. No sign of the product a week after the expected delivery date... Went to a local Staples store to inquire and was told that the order I placed was cancelled due to unavailable stock, and will need to call their customer service number to re-order if I want the same price to be honored.

I have order during Black Friday and get mail on Tuesday that my order is cancelled. While I call them they said my mobile number is not matching with my address. I offered to share document for my billing address but they denied and asked me to order again with higher price. Due to Staples I have lost other website Black Friday deal. Will never purchase anything again from Staples.

I ordered my first rice cooker online on 11/24/2018 and Staples took my money and said they were processing the order. On 11/26/2018 they emailed me and said the rice cooker was not available - it took them two days to realize they didn't have the item? I had a $25 off $50 coupon for signing up with my business and Staples split the coupon into two because I ordered two items, so guess who didn't get full credit for the $25 when the second item wasn't in stock? I called Staples and was promised the remaining money, but that never happened.

Updated on 11/29/2018: This is further to review I submitted earlier. Interesting to note the following email from Staples in response to my email. "Thank you for contacting Staples. I sincerely apologize for this inconvenience. Our promotional offers are while supplies last. The sale for these USB flash drives was from Sunday, 11/25, until Monday, 11/26. The sale has now over and the price cannot be honored. Please let us know if there is anything else we can do for you." PLEASE BE AWARE. YOUR ORDER CAN BE REJECTED ANY TIME SAYING "WHILE SUPPLIES LAST". This is ridiculous in my opinion.

I ordered a Laptop, software and cable from Staples on 11/23/2018 (Black Friday). Thought I was getting a good price and was promised delivery on 11/26. Never happened. After two days and well over 60 minutes on chat and phone, I now learn that delivery will be 12/10. I cancelled the order but I am getting the runaround concerning how to get a refund because one of the items was downloadable software that I never downloaded. But burden of proof seems to be on me. And on top of it all, I missed the opportunity to get a good price on 11/26, Cyber Monday, from somewhere else because I was stupid enough to believe their commitment meant something. Thanks Staples, you just cost me hundreds of dollars.

I ordered a laptop on 11/23 and it was fast and they took my credit card transaction. Delivery was set for today, 11/26. I called to see if they could deliver to a store for pick up and they said sure. They called back and said it cannot be done. I said, "Fine. I will have it continue to be delivered and will sign the release to have it left at my door." 3 hours later and what a mess. They canceled the order then called and said they did not cancel. Then the Ontrac carrier called and said it will be delivered. Then Ontrac called an hour later to say it is being returned to Staples. I called Staples and they said I would have to pay full price to cancel the order as it is no longer on sale.

I purchased some items online yesterday, all reported as available within store and were supposed to have been ready the next day (their claim is to "Have online orders ready for pickup within an hour"). I went in today (Friday) and was told that they didn't have the items and that I'd have to wait a week for my order.

I have been a loyal customer of Staples in Latham, New York, but things changed when I purchased a new tablet. I asked the technician if he would transfer my files from my old PC to my new tablet. He said he would, but he kept giving me excuses for not having it ready. I finally went to the store and asked for my new tablet and old computer back. He said that he could not find the old computer. I told him that I wanted the old computer saved. I called customer service, but the only thing they offered me was free identity theft protection. However the link never worked so I asked them if they would send me some money for my trouble. They refused. I plan not to return to that store for anything.

Have purchased from STAPLES over the years, the other day placed an online order to be picked up at the Staples near me. Order went through, then came the many emails, where I had to make several phone calls to clarify an email. Am finding many of these “employees” are college students, mentally challenged people, and on and on. When everything was a GO, I proceeded to pick up my order. That is when the TROUBLE began. The Manager said I was “HARASSING” his employees and threatened to have me arrested if I go there again. When I asked a girl to bag my purchase she got so mad, she knocked over a display and of course the Manager accused me.

I recently bought a drone at Staples. It was non-functional from the time I took it out of the box. I tried to return it today, and was told by a very rude employee that they do not take back drones, and that I should have read the back of my receipt. She told me that I had to call the manufacturer (in Korea). I came home and called the manufacturer's toll-free number, and was met with the following message. "This number is no longer in service." Do NOT buy drones (or anything for that matter) at Staples. I'm going to take my complaint to a higher authority (consumer advocate), as there is no recourse whatsoever! Can't return it and can't have it fixed by the manufacturer! You buy it, you're stuck with it. Again, do NOT buy drones at Staples.

I ordered a chair 3 weeks ago from staples.de. When I opened the package I saw that the chair was broken. I sent them directly and after that two emails and made a phone call but they were just ignorant. Nothing worse from a company that takes its customers seriously. Now I have a broken chair and no money to buy another one. Never again!

I went to the Staples in Brighton Michigan to pick up some brochures we had ordered to be printed on Nov 2, 2018 around 6:30 pm and received the best customer service by an employee named Miles that I have ever received ANYWHERE in ANY STORE I HAVE EVER BEEN A CUSTOMER IN! We had ordered the wrong type of paper to be printed on and Miles very eagerly, patiently, kindly and with a great smile went out of his way to offer to redo them for us on paper that would fold our brochures better. I didn't have to ask, he OFFERED and then offered to fold them as well. I was so impressed by this young man's care that I will always ask for him when doing business with Staples again in the future! Thank you Miles for making my night go so much smoother. We need more people like you in this world!!!

Placed order online but it was delivered to wrong address. Been over a week of calling and chatting. Each time being told reorder sent. I have contacted them over 10 times. Always told new order is out for delivery or to give it 24 hrs and they will notify me. Given fake tracking number and they can't even say which carrier is bringing it. Pretty much assume money is gone. Will never buy from Staples again.

I was sent a Surface Pro tablet and keyboard from my mother in Nova Scotia to me for my son's birthday. Shipping was incredible 1 day. I drove 75 km one way to pick up items was refused by the manager even though I had email confirmation receipts and the same last name as my mother. The manager wouldn’t budge and was extremely rude. A colossal ** hat, I told him, "Congratulations. You just lost a $1000.00 sale for your company" and stormed out.

I went to Staples at 6:30 pm to photocopy my lease and other documents for evidentiary purposes to use at the LTB. After having issues with the machine I asked for help. The representative Nicole had terrible listening skills, I had to keep repeating myself that I needed 1 copy of each page. So I handed the photocopy rep Nicole the 14 page document. The machine took the pages and abruptly jammed. The pages that came out were only 8 pages. So I'm missing 6 pages. Nicole refused to help with the issue, telling me it wasn't her problem.

Ordering online has been a complete nightmare! Tried ordering the product on September 8th and 3 weeks later I finally went into the store to see if it was there and DHL had "lost it" so I had to get a refund and reorder it. That was September 28th and it's still not at the store. I have no way of finding out my tracking information. No one at Staples has replied to any of my emails. When I call they tell me to go to the website which I can't login to cause it says my email is invalid but when I got to make an account it says the email is already signed up... never again will I deal with Staples. If I could give them a minus rating I would!

The chat gave the wrong company info to check on a warranty and then gave the correct info after I advised them the other company owner called me a liar. Called the correct company, confirmed the warranty and that they had units. 2 days later after ordering, Staples advises that there were no units available. I looked at their website and the item had been relisted. This is a hassle and because of all the hassle, they lost a sale.

I ordered a egift card need in a day or 2 on Sunday. No card Monday I called, they said Mon. is when they process Sun. order. No card Tues. called they said e-mail word HOTMAIL.COM was misspelled. I said correct it and resend, they said they could not. I would have to cancel and reorder. I told them it was a debt and would not have enough to cover the gift if they could not return the money already taken out of my acct. or I would be charged an overdraft. They said no. I said, "Return the money immediately." They said 3 days it would be replaced, I don't think that's acceptable and it's been 2 days already.

Staples delivery service has been excellent. However, their in-store personnel are rude, disobliging, and incompetent. Last summer, I wanted to order 500 letterhead envelopes, and it took me three visits to the store to successfully put the order in. Last week, they taxed us on our tax exempt account, and when I called, they told me I have to come to the store in person to be credited -- you would think a *business store would be able to take our More Account number and simply note a credit over the phone. They put you, the customer, to *way too much trouble.

Placed three separate orders for paper. All three were misdelivered. Spent over 1 hour on phone trying to resolve, customer service useless. I will personally never spend another penny with Staples ever, anywhere.

Staples on Stavanger Drive, St John's NL. On Aug 16th I placed an order using the "pick up in store" to save some time as I was getting ready to leave on vacation, this was a BIG mistake. I was contacted twice in error to pick up my purchase to which I had to leave the office and drive to the other side of town. Both times I was met with impatient staff who made it seem like it was an inconvenience to them that I had shown up looking for my order...after I left the second time the staff took my phone number and promised to call when the order was finally collected (They didn’t, in fact they googled the business and contacted the owner of the company, who was in the middle of his wedding week.

I went to Staples on 1 Chestnut Hill Plz Newark, DE 19713. The employee who had blue T-shirt and his name is ** looked at me in the bad way. It wasn’t busy the store then. I thought that he’s going to get my order quickly, but he just look at me and told me with an angry voice: "What do you need?" I said: "A copy of this please." And he shouted at me: "I won’t, grab a scanner and do that in your house." And I said: "But it’s the copies area and I did before." And he shouted at me again: "I won’t do that, have a nice day." I felt really bad because that’s discrimination. I’m a Mexican, I know English and I have rights to be here. I have green card, I pay taxes and I work hard like a racist employee tries me like that. I hope the company does something on this situation.

This took place at Staples 6801 Dixie Hwy Louisville KY on 08/29/18. 3 weeks ago I dropped off 3 different thing to be copied. They were simple black & white copies. The guy who took the order then was the same guy I had encounter with today. Returned week and half later to pick up order. They couldn't find, nothing was done, it was buried on a shelf. Still left it & gave another week and half. Picked up order yesterday. When I went through it one was right, one was wrong and the other one wasn't even started on. The employee who waited on me had an attitude, so I gave him one back. He didn't like hearing how he messed up my order, he took a piece of paper out of my box and shoved it in my face. Then I told him, "I ought to knock your head off." Then I was asked to leave the store. How would like to have a piece of paper shoved in your face. I will not be back.

I ordered address labels (before 2 pm) to be picked up the following day before 5:30 pm (more than 24 hrs) and when I arrived at 5:45 pm... voila... The staff printed the wrong labels!!! Same day service is actually NEXT 2 DAYS SERVICE.

We are a small church that has been a loyal Staples customer since way back when the only way to buy their products was either in-store or through the mail order catalog. I'm talking pre-internet days here. Since I took over the account 4 years ago, I have watched this once great company trip over itself, slowly slide down a slippery slope, and finally fling itself over the cliff of no return. Prices have increased. Rewards programs and rebates have either disappeared, become so convoluted that it's impossible to redeem them or most recently, turned into pay-to-play. We were enrolled for free into the Staples Plus Rewards program at some point several months ago and enjoyed decent (but not mind-blowing) savings on paper, printer ink and a few other items that I prefer to buy from Staples instead of the Amazon.com marketplace.

I have submitted the rebate online. The rebate was denied, because the order number was not found in their rebate system. However my order is correct. They told me the rebate system is closed, they can't do anything about it. Disappointing, specially there is no mistake from customer side.

Order cancelled without notice. Ordered a laptop online via Staples.ca. Received confirmation via email that my item would be received in 2 days. Also confirmed the pre-authorized charge to my credit card. However the order was cancelled without any notification. Called support, they stated that: My card failed validation (yet they managed to pre-authorize). That they emailed me to cancel (yet nothing in my inbox or spam). That it was impossible to receive the item next day or in two days (regardless of what the order confirmation says). The hell with these guys.

My son and I go jogging thrice weekly and my son, who is seeking a gaming laptop, likes to go into Staples (Gerrard Mall, Toronto) and view the gaming laptops. We are saving money for the laptop and I, his father am on a tight budget. After several visits to the store to browse the gaming laptops and ask questions about their products, the staff became unfriendly, abrupt, and had one of their security people stand directly in front of us for our entire visit. We said nothing, and I suggested to my son that we should leave. As we were approaching the exit a burly employee stops his work suddenly and gives me a cold stare to which I did not respond. I used to respect this store but after reading hundreds of complaints online about this business and my own experience, I will be taking my business elsewhere.

Last Thursday I bought a printer from Staples. For the past year I've bought most of my electronic items from Amazon but that day I passed by the Staples store and thought I'd give it a try (why not - I hadn't ordered anything from them in years). The printer was to be delivered the following day (yesterday). I received a notice from UPS that the printer was delivered at 4:03 - I immediately went downstairs to find no printer, no UPS truck in my area, nothing. After several calls to UPS and Staples I now find that neither company will take responsibility for the "loss" of my printer. The driver claims there was a woman "near my house" - he asked her if she was me and she replied "yes" - he gave the printer to her with apparently no check of ID or anything. That was the story I was told.

I'm not going to go into great detail as it would simply take too long. I ordered trash bags from Staples and apparently there was an error on their website regarding the pricing. After several failed attempts to get it right, Staples simply refused to honor the website price. This to me is false advertising. In any event, Staples has lost me as a customer for good. This was not the first problem I have had with Staples, but this one certainly is my last.

My husband googled online a chair from Staples he wanted and found one in a store near us to do his work. Their elevator was broken, so they could not get it down for him so instead, he placed an order to get it at a later date. Upon arriving home, he noticed another Staples in the area had one so he decided to cancel his previous order to go to the next store. The customer service line explained SPECIFICALLY that it would be ok for us to just go to the next store to pick it up (we called to make sure this would be ok). Lo and behold, we get an e-mail saying our order is cancelled and it will be at least a week for our money back.

Based on the complete explanation of the poor service I received, I was told that I couldn't return the computer because I MAY have had it 15 days instead of the 14-day maximum for refunds. On 21 June 2018, I purchased a refurbished Dell 990 Desktop ($347.99) from Staples online. It was shipped on 22 June, and I received it on 25 June, earlier than expected. I took my time to set the new computer up to be sure things were done correctly.

Let me preface this review by saying that 2 days prior to the disturbing customer service incident, I brought my Staples brand paper shredder to the Staples store in Charlottesville, Virginia because after six months, the paper shredder had apparently stopped working. I gave my paper shredder to an associate (should've taken his name, and/or gotten a receipt for my merchandise) who told me the manager would "look at it, then call me..." Two days later, still no call. So, I went back to the store two days later---I just wanted my paper shredder back. The associate who waited on me kept asking me to tell him the exact date, AND the exact time I had dropped off the shredder. I told him I left the shredder approximately two days previous, and I gave a physical description of the associate who took it. They kept asking me again??? "EXACTLY what day did you leave it and EXACTLY what time?" --"Because we have camera footage, and...."

I placed an order with a representative on the phone. I had given the rep my correct address, but I saw in the confirmation email 3 hours later that they were mistakenly shipping the item to my daughter's home more than 1,000 miles away. I immediately called and asked the rep to correct their mistake on the delivery address. She said that she was unable to do that. She said that she had to cancel the first order and place a new order, so we did that. I paid for the 2nd order, had it delivered to my local Staples store, and picked it up the next day. Four days later, the first order that I was told had been cancelled was delivered to my daughter's home. I checked my credit card statement and saw that the first order had not been cancelled.

Complaint Details. On May 20 2018 an order was placed with Staples. The order was for a product that was placed directly with the store for a product that was supposedly online. However I was told the product would be delivered to my home. The product has not arrived to me to this date. I have spoken with several representatives with Staples that advised that 1st that the package was picked up in store but it was, this was on May 23, the package was not picked up. After further investigation I was advised that the package was delivered to front door. Package was no delivered to front door. Advised the store of their own tracking # that did not know. Spoke with a specialist that stated they would reship the order immediately and would file a complaint with UPS but would make me whole. This was after having to try to explain to the online representatives who were just rude, nasty and downright mean.

We bought a padded office chair. A few months later, it wouldn't stay in an upright position. When I took out the screws, I saw the wood binding the screws was thin layers of pine, not glued. Maybe 12 to an inch. Totally shattered. Chair is worthless. As we had just moved, I lost track of my receipt so I didn't bother calling the Sierra Vista store.

I have tried multiple times to use the unsubscribe web page on Staples website and it does not work. So I called and spoke to an employee. She said she would unsubscribe my email address. That was at least 2 weeks ago and the emails have not stopped so I emailed Staples about a week ago and I am still receiving them.

Staples is one of the worst companies that I have ever dealt with in life. I placed an order with Staples - the 1st order was six chairs and a conference table. I changed my mind on the chairs and they told me they would send someone to pick chairs up May 14, 2018. No one showed up. Then they told me they would come get the chairs May 16, 2018. They told me they would get the chairs May 17, 2018. Three times no one showed. I went past the representative - I had been talking to management. I ordered new chairs and they told me they would deliver them May 16, 2018 - they delivered one chair and Staples have no clue how that happened. May 17, the other five showed up.

Terrible! I'm 65 and struggling. Not inept, just struggling to keep up with technology. When I brought my HP in because I had a problem that needed tech support all the technician tried to do was sell me other products. Unfortunately, I agreed to purchase a floor model desktop at a reduced price as it had been used by many for, who knows how long. They were also strong arming me to buy their tech support, their anti-virus even though I told them I already have that service paid for, and tried to convince me I should buy a new hard drive for the HP instead of repairing. When I agreed on Sunday to purchase the floor model I was told it had to be serviced first. This is good. I made an appointment for Wednesday. When I arrive the same individual (who didn't even recognize me) told me the computer had not been looked at because the only person who could certify it wasn't there (?)

I've had a few bad experiences with Staples, to the point where I will never do business with them again. I'm a small business owner and I order a lot of shipping boxes. Staples is a good option price-wise, but I've decided they are not worth the terrible service they provide and the mistakes they make. This is a summary of my last three orders on Staples.com, on all three, mistakes were made and customer service was a problem.

I bought their customer computer repair service. It was terrible, they knew less than I did, they refund my money but then a month later they took money out again, no one knows anything.

My package contents was valued at over $2,000 and the damages are valued at over $700! Please consider the following a summary of events pertaining to the nature of my complaint in which my relentless digging uncovered possible fraud/theft, removal of customer rights as an shipper/owner of contents shipped without knowledge, a procedure system that leaves the door wide open for the opportunity for fraudulent activity to occur as no party seems to be held responsible even though the paying customer's rights were relinquished unknowingly and the absolute lack of communication pertaining to the importance of purchasing insurance. The details of this complaint is against Staples and UPS, the faulty method of operations assumed to derive from their business agreement and clear lack of communication to the paying customer, may be found in the summary below.

I receive email coupons from Staples but when I try to use them there almost always is a problem. Today the coupon was for “15% off your ink purchase of $75 or more” and showed a photo of a box of HP ink. However the coupon was rejected when I tried to purchase HP ink. Buried in the fine print was exclusion of ink from the three main printer companies including HP. This is clearly deceptive advertising and just plain bad business!

I own a business and they do not have a transaction statement online. You have to go in the store to get a duplicate receipt? No way to track your purchases. Very bad business. I need to be able to download yearly reports of transactions. Dumb dumb.

I've been a customer of Staples for over 10 years, my review is not about the actual store, is about the very unprofessional General manager Jenn... I'm very disappointed about the way I was treated by her at the Staples located in New London Connecticut today, I have never felt so discriminated against, accused and offended like I felt after she made such disgusting comments. All because I lost my receipt. I can't believe a general manager would talk to me that way in front other customers, completely unacceptable.

I received an email from PC World Deals (which is now basically and advertising platform) with a specific deal for a laser printer at Staples. The price was a third of the next best one. I get to the page, the price was right and when clicking on add to my cart the screen turned grey. Right away a chat window opens asking what kind of printer do I need. I replied, "I need a printer I can add to my cart." They replied that the printer is out of stock. I just received that email 2 minutes ago and that printer is not showing out of stock. They claim that this printer was advertised Sunday and that they are not associated with third parties. BS.

I had 28 pages to have print. The girl in that department said it would be done by 1 pm. At 1 she had just started the job and when I said, "You told me it would be done by 1." Her response was to tell me that wasn't what she said and continue to be rude. I left. Came back 20 minutes later. She still wasn't done. She also said she wouldn't print the family group sheets from Ancestry. I told her she could make a copy but if she didn't want to print them I would take those somewhere else.

Staples online service is non-existent. Their credit charge is 29% and they have a $2.00 minimum payment if interest is lower. I had a $35.00 balance making the min $2.00 equal to paying 60% annual interest. I only dealt with them for 3 payments a closed my account. Even closing the account was difficult. I first called customer service and I kid you not I had a sales recording to buy a one of those emergency buttons if you fall. The recording said if you don't want more info press #. I pressed # and got another sales pitch for a hearing aid. I went through 7 ads before hanging up. They don't even have a billing source on their home page. I had to search it down. Various phone calls to Staples revealed they have different answering services of which there is no uniformity. I went through 3 idiots before finding another number that could help. My original purchase was for the EPSON XP830.

I purchased a laptop backpack from Staples for near $90. Never carried laptop, only school homeworks for my son. All inner lines broken after 4 months (ALL, little by little from time to time). Brought back to Staples store #136. I was told STAPLES only cover their products 30 Days. After 30 days you are on your own, regardless what the reason is. They used up my extra paid 1 year replacement plan and no more coverage for the backpack anymore. The 1 year replacement plan is not for you, it is covering their own poor product quality. Covers Staples own butt. Not for you at all!

Our office was visited by two Staples employees: Area Sales Manager and Sales Manager. They were both attentive and friendly. The Area Sales Manager seemed to be helping a new Sales Manager get his feet under him. They left with the promise that we would provide information on our general ordering and costs and the Sales Manager would be back in touch to show us how he could beat our current supplier's pricing and service. He was extremely intense and his follow-up was overly involved. He called several times, wrote a thank-you note showing a too-personal interest and used his home address as the return contact.

I ordered a Garmin TruSwing golf sensor on Boxing Day (Dec 26) because it was on sale, and they promised being it delivered by Jan 8. I am still waiting and the status of the order is "being processed". I have contacted customer service -- a very rude person by the way -- and they told me it comes from a vendor they have to wait for a few more days. I was offered a refund but I don't want the 129 I paid, just because it's 200 on the market now -- they refuse to give me that amount, nor I am getting the product so far. I could have bought it somewhere else at the same price. I am extremely disappointed with Staples. I am not going to do business with them again.

Never use Staples/UPS shipping. I was under Staples business account with UPS so they confirmed I would never get proper information from UPS about my tracking. It would be all wrong information. My 49.9 lb package could not be found with my family Christmas gifts and they stated it could not be found. Tracking last from Jacksonville asking me to confirm where to send refund; to sender or back to me. This is a robbery they committed by UPS/Staples I am paying for, if my name was on the box it was to be shipped back to me is how shipping works, a box that big was not lost with my name and address on it. Thank you for praying for me during hard time this holiday.

November 3rd I ordered an Xbox One online and was charged that day. I received the Xbox in a few days. November 10th there was a correction on my debit visa though I was not sure what this was from at that time. Mid November the Xbox went on sale for $69 cheaper. I went into the store for a price match or to return and rebuy the item. The store could not find any info in their system as if the order was never made. They called the online number and they couldn't find anything. They told me to wait till the order/charge was fixed and then call back for the price match. Mid December I received an email saying the item I ordered is not in stock. Dec. 31st my debit/visa was charged for the Xbox without warning. I then called the 1800 number to get the price match. I explained the situation and was told too bad the sale is over and they would not give me the price match.

Ordered a office chair for my husband. Waited 9 days for it after being promised it 4 different delivery dates. Called every day on it and always got told something different. After waiting 9 days decided to cancel the order and take my business somewhere else. Will never do business with Staples again. Their next day delivery is a TOTAL lie!!!

Told store would honor sale price posted on the shelf. Manager took all of my information and when he rang me up at register, tried to force me to pay regular price even after he promised to honor sale. I have nothing but problems with this chain. Staples make customers feel like they've done something wrong by expecting to pay advertised prices! Call customer service and the rep said they would lose money by giving me the advertised sale price! LOL… My items were like $80.00. After 2.5 hrs of my day wasted, came away with nothing. I have photos of the sale price on shelf, which has since been removed. This is the LAST time I will shop here.

Staples is advertising the “Prepaid Visa REBATE’ again. DON’T FALL FOR IT. I fell for it last June 2016. I paid the extra for the box of printer paper figuring it sound like a good deal. Because I would receive a $39 Rebate within 4 to 6 weeks. This is a SCAM!!! When I first called after 10 weeks and no Rebate, I was told it was mailed and used already. Absolutely NOT true. After 6 months of phone calls and even their required signed and notarized affidavit that I didn’t receive it, in August 2016, I continued to get excuses. Then in November I received a letter saying I would finally receive it in 10 business days. haha Guess what - still NOTHING!!! I researched the STAPLES Rebate on the internet and read many comments that they run this huge SCAM and it's been going on for several years!!! There was even a Class Action against them and they are still at it!!!!

I made contact with this particular store in San Marcos, CA. They were wonderful until they found out I was a person of color by the photo on my business cards I was having made. The manager and the woman who answer the phone talked to me like trash. They promise to have your business cards ready by 8:30 p.m. the same day if your order is in by 2:00 p.m. the same day. My order was in closed to 9:00 a.m.

On 12/15/2017, I placed an online order for in store pick-up in 1 hour. In 1 hr I received notice it was now not available, so I wanted to pick the item up at another store. They cancelled first order & placed order with other location. Said it was not possible to change pick-up location. I was informed that the $171.00 hold put on my debit for the cancelled order would not be available for 7 to 10 days and wanted to charge me another $171.00. I think these people are stupid and lazy. Even the supervisor I spoke with lazy and rude.

I ordered Dell XPS 13.3 from Staples at $949 on Thanksgiving and the product title was as follows: Dell XPS 13 133 inch QHD 3200 x 1800 i78550U 16GB 512GB PCIe SSD Intel HD Graphics 45 W 60 WHr battery. Instead of Dell XPS they delivered Dell Inspiron with the below configuration. Dell Inspiron 15 5000, 15.6-inch Fhd (1920 X 1080), I7-8550u, 12gb, 128gb (SSD), Intel Uhd Graphics 620, 45 W, 42whr Battery.

I ordered HP laptop for $499 from Staples on 11-23-2017 as a Black Friday deal. I got order confirmation email. It said in bold capital letters "PICK UP IN STORE" and pick up on Friday. It did not even say wait for confirmation email to pick up in store. They advertised as "purchase online during Thanksgiving and pick up anytime Friday in store". Since I got order confirmation, I did not explore any other doorbuster deals from other dealers. I went to pick up my laptop on Friday (11-24-17) morning 8:00 am and to my surprise the so called store manager said "your order is cancelled as we don't have that laptop in stock". There were two managers, both think that we customers are surviving because of them.

Heights of poor customer service. I booked an order for laptop on 11-23-2017 at 3:19 AM for 1 hour store pickup, I received an email for the order confirmation, when I went to the store for pickup after two days, they were saying, "Your order has been canceled, money will be refund to your account" WITHOUT ANY EMAIL CONFIRMATION PRIOR ABOUT ORDER CANCELLATION, I waited for 3 days for the order and they hold my money for 5 days, I ordered my laptop in an emergency situation, as my other laptop was break down and I found good offer.

I purchased a desktop printer in September while trying to secure a location for a new business. We were unsuccessful in finding a location until the first week of November. Upon securing the new location we decided that we did not require the printer that was purchased. I tried to return the printer 11-24-17 and was refused the return due to Staples 15 day return policy. The printer has never been opened and this is just plain robbery! I can understand that the receipt was stamped w/ the return policy about technology returns of 15 days.

Staples easy rebates are just the opposite of easy. The rebate program is basically a fraudulent method of overcharging for products and not giving the rebates as advertised. Staples sent a rebate to me in the form of a debit card, but the debit card cannot be activated. There is absolutely no help by phone or internet as to activating the debit card, as Staples does not want to honor the rebate. If it is advertised as “easy” and it is not, then this is most definitely fraud. My only hope is that by refusing to shop at Staples, it will help to quickly put them out of business.

First let me say I will never make another purchase through Staples again! I have been shopping at Staples for over 10 years, when I went into the store to return the keyboard I never expected to be treated the way I was treated last night (9-14-2017). First the keyboard was purchased less than 2 weeks prior, clerk at Staples sold me a 2 year warranty and I drilled him about it, "Can I bring it back to this store if I need to return it?" I was told yes. "Ok then great, I'll buy the warranty." I kid you not, less than 2 weeks later and the keys were falling off - so I brought it back. The Manager didn't even try to help me, treated me like dirt in front my son and I lost it - I threw the receipt and warranty at him and told him to keep his trash and told him that he lost a valued customer! I will NEVER buy from Staples again!!

I have been going to the East Norriton Staples for 1 year & during any order I have placed Monday through Friday the staff has been absolutely amazing and helpful but EVERY time I have placed an order on the weekend with SAM there were ALWAYS mistakes, delays & excuses. Today is where I drew the line. Not only were they dismissive & unwilling to help, having me on hold for 16 mins 43 sec to check an order emailed, they were rude & unrepresentative of the quality service Staples assures customers will receive. When asked to speak to the manager, Mike, he was even more dismissive & had the audacity to reprimand me & the quality service I had received from the Monday thru Friday staff for the past year.

I purchased a computer desk, Whalen Astoria with glass top, and matching file cabinet at the Staples website on 8/21/17. They were shipped on two separate days. The cabinet was received on 8/22/17 in perfect condition and works fine. The desk however, arrived on 8/25/17. The glass top was a bag full of small crumbled glass pieces. I never opened the bag and made arrangements for the return and exchange. I was told UPS would pick up the desk at the house, that they would have all of the shipping information, and that a new desk would be shipped. Expected delivery date was 9/1/17. The desk was picked up by UPS on 8/30/17. Thankfully the UPS driver told me to retain his small receipt as it would be the only proof that they picked it up. After pickup, the Staples website shows that the return has been cancelled.

I purchased a Kindle at the Medford, LI Staples location a few years ago. The salesperson/cashier recommended a "Protection Plan" for $50 which was a "no brainer" due to the fact that if you did not file a claim in the 2 years, you could get your $50 refunded. The one piece of info they neglected to inform me of, was that there was a 30-day window to receive this refund. Amazing that this important fact was overlooked. I called today to request my refund. They asked if I read the 20 page, finely printed contract and the Sales Mgr on the phone, Runel, had absolutely no sympathy and said there was nothing that could be done. I informed him that I would no longer be shopping at Staples, and will be going to Best Buy. He could care less. I'm sure this very poor customer service is a reflection of their stock price. Staples $10.22 vs Best Buy $54.48!!!

This store, (Tarpon Bay, Naples, FL) has proven to me twice that they are a total waste of time when it comes to the printing department. They will tell you half the facts on the phone, then when you get there you find out differently. They have no customer service skills whatsoever. They will hire anybody in this store. In the end after keeping my project for several hours, which I need for Saturday, they told me they can't do it. The manager said, "I am calling you back because I said I would, but I can't do anything for you." Calling me back because he said he would??? No wonder the staff have no customer service skills, if the manager does not. I will never set foot in this store again.

I needed to fax 23 pages and the lady behind the counter would not come out and help me get started. She just pointed and said I should push certain buttons. Since I was going from two sided to one side I needed more help than a normal fax. I thought maybe $10 or so. $38.87!!! For a fax that does not cost them more than a couple pennies. I will certainly be looking to fax from a different place next time.

When a purchase is made Staples does not tell you that you must accept their rebate in the form of a cash rebate card. They used to send a check that was easy to cash or deposit. A cash rebate card, for a small amount is virtually useless. Restaurants won't accept it and stores (including Staples) don't know how. Eventually they agreed to send me a check for my less than $6 rebate. But then (without telling me) deducted $2.50 for their trouble. I'm finished with Staples. I doubt that they will be in business much longer anyway.