Staples Reviews

As well, considering wireless/remote means convenience, I don't understand why any packages comes with they keyboard without volume control, I think that defeats the purpose of REMOTE. What's the point of having a remote when you have to get up and control the volume?

2)5.1 speaker system, I thought the 5.1 speaker system comes with 5 satellites and 1 subwoofers as do most other speaker system does. What came with mine was 4 satellites and 1 subwoofer. 3)This is just a suggestion, I actually wanted a different colour computer other then the typical whitish tower, I wanted black, and now, considering my optical combo is black, they don't really match, but that's not too important.

You bought a computer from a mail order company and THEY are responsible for its service. When you buy a new car you don't bring it back to the dealer for service nor do you harrass your real estate agent when your toilet won't flush. I am sick and tired of customers who are too lazy to do the work to get their machines serviced. You bought a machine and are therefore responsible for its upkeep, just like a car or house.

To address your complaints regarding rebates, here are a few tips.

All manufacturers WILL honour their rebates provided you follow a few simple guidelines and keep a few rules in mind. 1) Read ALL the instructions - if you send the rebate request to the wrong address you will not get your rebate. If you fail to include the ORIGINAL UPC (cut out from the box) and a REGISTER PRINTED copy of the receipt (ask the cashier for one) you will not get your rebate. Most importantly... PRINT NEATLY. Do you honestly think any company is going to hire a handwriting specialist in order to decipher your hieroglyphics so that they can give YOU money? I think not.

Here is a foolproof procedure for receiving your rebate:

Cut out the entire UPC code from the box (If there are more than one as is usually the case, cut them ALL out or ask your Sales Associate which one to include... He/She might even circle it for you.)

Write the mailing address and your address NEATLY on an envelope and place the appropriate postage on it as well. Then put the receipt, UPC, and completely filled out photocopy of the rebate form into the envelope.

Mail it. Wait 2 - 8 weeks for your rebate to arrive in the mail and you should be pleasantly surprised. Consider this your recipe for a speedy rebate return. Follow the recipe carefully just as you would any other recipe.

No real damage was incurred through the injustices caused towards Staples' Sales Associates except the constant harrassment we recife daily from people who refuse to read manuals or forms. Staples continues to be the largest and fastest growing office supply retailer in North America and will continue to be so despite the misdirected complaints found on this webpage.

Let's assume that Trevor is just a naive and pompous young man and try to look past his bluster. Some of what he says has merit and it certainly is a good idea to write clearly, etc. However, he is dead wrong when he states that filing the rebate request properly will always result in receiving a rebate. There are many documented cases of companies willfully -- even gleefully -- failing to pay rebates.

We're also puzzled by Trevor's assertion that a purchase at Staples is a "mail order" purchase. Gee, we would have thought it was a retail purchase. We'll bet Staples management would too. We're similarly perplexed by Trevor's odd claim that we don't take cars back to the dealer for service. On what part of the moon does he reside?

Personal note to Trevor ... If you plan to make a career of setting others straight, you might want to look up the proper spellings of "receive," "courteous" and "decipher," just to name a few. Maybe you could try the spell checker on one of those mail-order computers you guys sell?

I am a self-employed businessperson that could better spend my time working than trying to collect a $20 rebate. Companies that rely on rebate gimmicks that frustrate customers never seem to lose because most customers either will fail to submit the rebate or grow weary or give up trying to collect on the false rebate promise. I will urge my congressional representatives to legislate against this dubious marketing tactic.

We went through this last year for a $15.00 rebate on a toner cartridge, They need to be looked into. We live in the foothills of the Sierras and it is a ways to a complete store like Staples but their rebate service is the pits.

There's probably a disclaimer somewhere in the Staples brochure but if William really wants to make trouble, he could file a complaint against Staples with the state Attorney General and also with the Federal Trade Commission, which regulates truth in advertising regulations. Staples should stop being petty, swallow hard and deliver the safe.

After at least a forty five minute wait a technician came on and read a scripted response. The tech stated the reason I was suffering hang time [freeze up] when I attempted to connect to the internet was my internet providers fault. I found that amazing since I service my internet provider with technical support { my brother happens to own the Internet Service. I have literally had Network Administators and Program Engineers baffled at my inability to stay connected to the internet. I suffer from hang time and frequent disconnects and cannot seem to get any assistance from Proteva.

I have to depend upon my PC for my ability to access the internet for my work. If I cannot connect or when I do stay connected for more than a few minutes - I lose countless hours of work.

When I called back, I had to give them all the same information because they claimed they had no record of my previous call. There were several things tey wanted me to "try" to get the problem resolved. Nothing worked. I made several calls to them and on Feb. 22, 1999, I started to keep a log of every call I made, who I talked to and what we done.

On 3-15-99, they told me that it was the RAM set that was causing the problem. on 3-25-99 a tech came to the house and installed the Ram set, and before he left, the computer again locked up and the vidieo card dumped. The tech was here for 3 1/2 hours and got the vidieo going again but did not resolve the original problem. At that time, the tech told me that a new processor was needed.

When I called customer service once again I got the run around. Finally they told me that I would have to ship my machine back to them and that I would have the paperwork within 2 days. Two days later with no word, I again called and was told that I was told wrong and it would be another 7-10 working days to get the paperwork and when I send my computer in I would have it back in 7 days.

10 days passed with no word. I packed up my system and took it back to H.H. Gregg and told them I wanted my money back. I was told that the only thing that they could do was to send it to their service people and I would get it back in 5-7 working days. Two weeks passed and I called about the status and was told that they just got the parts from Proteva and I would get my computer within 2 more days. They put in a new processor, heat sink, and fan. I picked my computer up and took it home and hooked it back up.

I'm still having the same problems and then some. I again called Proteva support and got the same routine. I was told now that I should try to re-install my Windows 98 and they needed my Certificate of Authenticity. When I asked what they were talking about, they told me that in was on the book I got with my system. The only thing I got was a CD in a cardboard sleeve. I was given the number of Proteva software support and explained the situation to them. I was more or less told too bad. There is nothing they could do.

I called Microsoft and explained to them what I was goining through. I was told by the Microsoft people that I should have received a book with a 25 digit code on it along with a registration card and a cd in a plastic jewel. I was also told that this number needed to be entered before the system would run. The first time it booted up. it went straight to Windows. I did not have to enter anything. Microsoft told me that my only resolve was to buy a retail Windows upgrade. ( $89.00-$100.00) Why should I have to pay more money to get something that I should already have?

I bought this system with the intent to bring extra income into my household and for my children to use for school. Microsoft also told me that I should report Proteva to the Piracy Hot Line. I have had it with a system that I can't use without problems. It took me 5 attempts to write this because of system problems

The consequences have been lost work time, 20+ hours on the phone in under three days, being treated like a child, doing the work of the sevice contractors, paying internet service fees while not being able to log on, and a machine that no longer works at all.

After they have sent technicians from two companies, Tech Force and BancTech, to repair my computer, as of today, March 24, 1999, my computer is still not operational. The modem and video card were replaced and three different motherboards installed.

The last technician, George, from BancTech came on March 4, 1999 and installed a motherboard and video card. Upon completion of the installation, it still would not boot up the mouse. George said he needed a manual for the VA-502 motherboard, com1 & com2 cables, and a mouse. I had this same problem when the other technicians who replaced the motherboard, but they all said the new motherboard was DOA.

George said there probably was nothing wrong with the others but the jumper settings weren't set correctly. He needed a manual to set the jumpers correctly. He called Proteva to order the parts needed and was given a reference ID # TS6006. As occured everytime I've called Proteva's Technical Support, Time Space, nobody knows anything when I reference the service ID #. I am then told to call BancTech, and they say they can't do anything because Proteva never sent an authorization to do the repairs.

When I call Proteva's repair department, 1-800-800-9059, all agents are busy. I leave a message and nobody ever returns my call. Also, I have sent three e-mail messages from Proteva's web site since Feb. 1, 1999, but I have never received a reply.

On the morning of March 23, 1999, I talked to a Home Shopping Network representative, Tom, and he said he would e-mail a manager at Proteva and call me back the same day, but I have received no reply. I have tried to get an address for Proteva to send a certified letter, but nobody can give me one.

I purchased the computer for my 12 year old son to use for school and also for me to do some work for my job at home. It has been inoperable since the start of my sons school and he hasn't been able to use it. He took a computer keyboarding class, and was unable to practice at home. He as had a spanish class, and unable to study the Spanish program on CD at home. Also, I have an encyclopedia on CD that can't be used because of the malfunction.

Have not received rebates from Proteva for a total of $170.00. I called HSC and they told info and said someone would contact me. As of today I still haven't heard from anyone. I asked the rep. if this has been a problem and he said "It has been an issue"

They sent me a card stating: "Dear Consumer: Thank you for participating in this promotion.unfortunately we could not honor you request because of the folling reason: we cannot honor your request without your street address."

On my mail-in rebate it has (my address). I took copies of everything before I mailed it. I've been down this road too many times and have had enough from certain companies , living up to their end of the bargain.

$170. may not be a lot of money to some people. But that would feed my family for a week. I would deeply appreciate anything you could help me with. I have certified return receipts.