Staples Reviews

I like service at Staples Fremont hub. It's an amazing staff at Print & marketing. Really appreciate the help at self serve. Grace helped us and is an amazing. I am happy because she explained everything and she know how to work on phone and all.

This store has terrible customer service. I purchased a printer from them and their Protection & Tech Help contract. The first printer I purchased was defective out of the box an Epson XP-7100. After repeated calls to Epson and Staples and long waiting on the phone they agreed to send a replacement. The replacement was able to print but not scan.

My wife made an online order on Wednesday February 25, 2026 for printer ink for her Brother fax/printer. Due to difficulty placing the order online, she had to have assistance from a customer support representative. After completion she discovered the order had to be sent from a Staples store in Clinton, MD to be picked up in Oxon Hill, MD. When I arrived to pick it up it could not be found. Staples employee Arnetta came to the rescue, I didn’t even have the order number. Arnetta realized that FedEx had made deliveries to the Oxon Hill Staples and found the package. The entire time she was very professional and polite. She demonstrated excellent customer service skills!

Online order that is ???? who knows where, I called Staples customer services and they don't seem to know or have any way at all to find out where it is. I guess they can't get in touch with their own Staples Fleet Drivers. My order was due today by 5pm that didn't happen and get this in was loaded on a truck in New Bedford at 7:20am. I could have walked faster than their Fleet delivery service. If I could leave a 0 star I would.

Staples in Raleigh on Wake Forest hates customers returning Amazon products. The store manager sets up barriers to prevent Amazon returns and insists that you walk to the back of the store before you can do an Amazon return at the front of the store.

Wow, what a terrible experience with Staples store #0411, Salisbury. MD on Monday, December 29, 2025. I was there to drop off an Amazon return - Staples was the only free option offered. There was ONE register for returns and purchases, with the line snaking back through the store. We customers noted that 2 employees manning the separate printing area seemed to be doing nothing, but no one was jumping in to help. When asked if there were any managers who could be dealing with the one-line chaos, the response was "They're in a meeting."

Albert at Staples in Moses Lake was incredibly helpful, respectful and professional. He fixed my printer and found an incredible deal on an office chair. I need both for business, so I appreciate this more than you know. Thank you! Sherry

I had another excellent Staples experience. I am always happy with the staff, especially at the Manhasset store. The Tech Support is terrific. This time Jazz helped me with my laptop. He is patient and thorough. Last year, Iesha was a huge help. And she is still working there. Yesterday I had Jazz help me. Great hiring Staples.

It’s frustrating to shop at Staples. The stores are understaffed, unorganized, and the employees are not well-trained. The ink section is always a mess, and the Rewards program can’t even be understood by customer service. I don’t mind paying their higher prices if I actually can get support and information on products. I was trying to buy a printer and was told to look up information online…the employees are not educated on the products they sell. At this rate, I predict a complete shutdown of all retail stores within 2026. Every item at Staples can be purchased for less through Amazon. Why does Leadership not understand or care about growing the brand?

I went to Staples in LaGrange Georgia for a printout on a label and the cashier would not help me then I asked to for a product back that I accidentally shipped when it was supposed to go to Postal Service and they refused and the manager will not even get involved and make it right. Both of them need to be fired.

I wish I could give a zero rating to Staples. I placed an order for three items and paid for premium shipping because the Staples website clearly stated that the products would be printed within 24 hours. I selected 2-day shipping specifically so the items would arrive one day before my event. However, 24 hours after placing the order, I was informed that the design on the pen was “not accurate,” despite the fact that it looked correct on the customization template provided on the website. Due to the uncertainty and further delay, I had no choice but to cancel that item.

I just talked to someone in customer service about my concern of, DoorDash as their delivery service. My question was/is, does Staples share my billing information with DoorDash? Answer: I don't know...I don't think so? My response was: I need a better answer than that. Her answer was: I use them all the time and I haven't had a problem! "Really!" I lost it! When did it become about your Customer Service Rep? (I didn't react well.) I don't trust these Food Delivery companies! I better not have an issue with this order. If this is how, "Staples" handles their customers concerns, and DoorDash is their Delivery service of choice: then I have choices too.

A friend needed a new desktop computer. We were going to compare the prices between Staples and Best Buy. Today we stopped at the Staples at Prices Corner and the sales lady, Jenne, helped us. We could not have asked for a better person to help two people who knows little to nothing about computers. She was wonderful. And the price was unbelievable. She bought the computer on the spot. We could not be any more satisfied. Jenne was terrific and took the time to explain everything. My friend even bought the service package and as I said, the price was not expected. Not only did Jenne give her the black Friday price she gave her an extra instant savings. Staples is transferring all her files to her new computer. Staples better hold on to Jenne. She is a great salesperson. Thank you Jenne for everything. Bryan

I was verbally accosted by an employee at the Salem NH store (#0047) after waiting 45 minutes for the store to open (Store opened 45 minutes late). I spoke with the store manager, **, who witnessed the abuse and offered no apology or information on how to file a formal complaint. Horrible store, horrible service. I will now purchase my supplies through Amazon.

Very Disappointing Experience at the Hanover, PA Staples. This Staples location is unlike any other I’ve visited — the level of rudeness here is unbelievable. On my very first visit, as soon as I entered the store, the manager looked at me with a harsh, unfriendly expression, as if he disliked me for no reason. I was completely confused. When I went to his register to check out, he was rude and dismissive. I even asked if I had done something wrong since I had never seen him before, but his attitude didn’t change. I left the store feeling hurt and confused. I couldn’t help but wonder if it was bias or something else? I’m not sure, but it was very uncomfortable.

I ordered a case of printing paper online and was told it would be delivered the next day, October 16, 2025. The online tracking showed partial delivery out for delivery, but it was never delivered. I called customer service, and they told me it would be delivered the next day, October 17th. That evening, I called the customer service number to have the order cancelled. It would be easier just to go to my local Staples store and pick it up. I had a home print job to complete the next day. The customer service rep told me he had canceled the order. He had not! I could see in tracking it was supposed to deliver on October 18th (still with partial delivery indicated). Of course, it did not deliver that day either.

So, I was at the store, and they said if I bought some more Epson ink and used my rewards app, I'd get 20% off. But when I checked out, no discount! They said the 20% would be added to my rewards for next time. Now I'm ordering again, and I only got $2 off. How is 20% of $240 only $2? Their app and rewards are a total scam! Don't bother thinking you're getting a deal, because you're not.

Whatever you do please check what you get in your protection plan. It’s crap. You bring your product back to the store like they say and they tell you to go through your protection plan but when you do the protection plan people say go through the manufacturer. So don’t waste your money on the protection plan. It’s worthless.

I visited the Staples located at 3223 W 6th St, Los Angeles, CA 90020, on Sep 24,2025 between 1pm-2pm. I just wanted to drop off my Amazon package. There was a ** man (in his 20-30s) and a Hispanic girl at the Amazon return station. I was standing near the counter to return my package. The girl was taking care of her order with a customer, the man was there too but he didn’t say anything to me, so I assumed I would have to be on the line where the ** girl was at. After she was done with her customer, she told me that the ** man is supposed to take care of the drop off package. So I went to him, he took care of my stuff quietly, absolutely no words came out from his mouth. After he took my package, I made my way to the exit.

I just wanted to give a review for the delivery person, Todd. He is so professional, seems like a hard worker and always makes the deliveries with a smile on his face. Give this man a raise, he never complains.

⚠️ Buyer Beware ⚠️ This company invests more in advertising than in actual service. I was with them for nearly two years, and the experience was a nightmare. My mail often went unuploaded for over 40 days, and items were frequently misplaced. They partner with iPostal1, whose employees were consistently unprofessional—making customers wait 30 minutes with no line, prioritizing printing jobs, and then failing to report the mail properly.

I went into Staples in Gardner, MA to get ink for my Canon printer. Once in the section of the store where ink for printers is located I was overwhelmed by the number of different inks. An employee was walking by and I asked him for assistance. His name was Braylon. Using his cell phone, Braylon searched for a compatible liquid ink for my printer. This process went on for 15 minutes only to find out at that time this Staples was out of the number of the ink I needed.

I called Staples looking for assistance and was extremely disappointed with the arrogant attitude of the agent who answered. Rather than trying to help, they were dismissive and uncooperative. It felt like I was an inconvenience rather than a valued customer. If Staples wants to maintain good customer relationships, they need to ensure their staff treats callers with respect and at least makes an effort to assist.

Absolute clown show of a store. I walked in to make a simple Amazon return with my trained service animal, and the guy at the counter looked like customer service had personally wronged him. Miserable doesn’t even begin to cover his attitude. I approach, and he barks (pun intended) that they “don’t allow dogs.” I explain—calmly—that he’s my service animal. His genius response? “Even service animals pee in the store.” Excuse me? I remind him again that it’s my service animal, and he doubles down with, “Well we don’t allow dogs so IDK.” The ignorance is staggering. The incompetence? Impressive, honestly—it must take real commitment to be this bad at your job. This wasn’t just rude, it was an ADA violation in real time. Hope they enjoy the lawsuit headed their way.

Ordered a copy of a blouse pattern to be made on 2 sheets of 47" X 36" sheets of paper. They charged me $132!!! Never again! Customer Service rep emailed saying "we're very sorry you were unhappy with your experience". Total overcharge!!!! Will not return.

Purchased a box of folders online for $30. Went to the Warwick Staples to return, and brought the online receipt. They said that the online receipt wasn’t good enough because it didn’t have a barcode to scan. So they offered me a gift card, at the lowest price they ever sold the folders for $17. What a rip off! Most likely will not be shopping there again. I have plenty of other options to shop for office supplies!

If you are returning items to Amazon never use Staples. Always use UPS. I returned 3 items using Staples and only 1 showed up on the Amazon site. When I returned the employees at Staples could not even care less. It was a mistake on their part. Will not use staples again!!!

I regularly shop at 131 Samoset st Staples in Plymouth Ma. Always have a great pleasurable experience. I had an issue with ink that I bought for my printer. My return policy had ran out due to the fact I bought the ink for back up purchases, and by the time I needed to use my back up ink I was looking at months past my return policy. I went to see if there was any possibility that they would see that I purchased it understanding that I purchased it and trying to return it way past the return policy date, understanding that there could be a very good possibility that I was out of luck, but the manager was very kind and understanding and accepted the back and exchange for a new one. I was very appreciated knowing that they did not have to do that. I just wanna say I will always support and continue to shop at staples. Manager was very kind and handled everything beyond my expectations. Thank you.

In Ithaca, NY. My visit was despicable. I am disabled with a cane, and a senior citizen. The printing area has only 1 person. I only needed 2 pages. I was charged over $15.00 on my debit card for sitting down. ABSOLUTELY DESPICABLE! I will go to the library from now on to print! Thieving and dirty tactics!!!

I had been shopping at Staples for decades for both personal and business office supplies and have been a member of the rewards program. The other day I went in to buy computer paper and immediately saw a sign by the register for computer paper on sale for 5.99 but then was told the price is only honored if I have the app. Twenty minutes later, after not being able to load the app or tie it to my account, etc, I left and will never go back again. Way to alienate your loyal customer base, you deserve to go out of business.