Staples Reviews

I went into Staples in Gardner, MA to get ink for my Canon printer. Once in the section of the store where ink for printers is located I was overwhelmed by the number of different inks. An employee was walking by and I asked him for assistance. His name was Braylon. Using his cell phone, Braylon searched for a compatible liquid ink for my printer. This process went on for 15 minutes only to find out at that time this Staples was out of the number of the ink I needed.

I called Staples looking for assistance and was extremely disappointed with the arrogant attitude of the agent who answered. Rather than trying to help, they were dismissive and uncooperative. It felt like I was an inconvenience rather than a valued customer. If Staples wants to maintain good customer relationships, they need to ensure their staff treats callers with respect and at least makes an effort to assist.

Absolute clown show of a store. I walked in to make a simple Amazon return with my trained service animal, and the guy at the counter looked like customer service had personally wronged him. Miserable doesn’t even begin to cover his attitude. I approach, and he barks (pun intended) that they “don’t allow dogs.” I explain—calmly—that he’s my service animal. His genius response? “Even service animals pee in the store.” Excuse me? I remind him again that it’s my service animal, and he doubles down with, “Well we don’t allow dogs so IDK.” The ignorance is staggering. The incompetence? Impressive, honestly—it must take real commitment to be this bad at your job. This wasn’t just rude, it was an ADA violation in real time. Hope they enjoy the lawsuit headed their way.

Ordered a copy of a blouse pattern to be made on 2 sheets of 47" X 36" sheets of paper. They charged me $132!!! Never again! Customer Service rep emailed saying "we're very sorry you were unhappy with your experience". Total overcharge!!!! Will not return.

Purchased a box of folders online for $30. Went to the Warwick Staples to return, and brought the online receipt. They said that the online receipt wasn’t good enough because it didn’t have a barcode to scan. So they offered me a gift card, at the lowest price they ever sold the folders for $17. What a rip off! Most likely will not be shopping there again. I have plenty of other options to shop for office supplies!

If you are returning items to Amazon never use Staples. Always use UPS. I returned 3 items using Staples and only 1 showed up on the Amazon site. When I returned the employees at Staples could not even care less. It was a mistake on their part. Will not use staples again!!!

I regularly shop at 131 Samoset st Staples in Plymouth Ma. Always have a great pleasurable experience. I had an issue with ink that I bought for my printer. My return policy had ran out due to the fact I bought the ink for back up purchases, and by the time I needed to use my back up ink I was looking at months past my return policy. I went to see if there was any possibility that they would see that I purchased it understanding that I purchased it and trying to return it way past the return policy date, understanding that there could be a very good possibility that I was out of luck, but the manager was very kind and understanding and accepted the back and exchange for a new one. I was very appreciated knowing that they did not have to do that. I just wanna say I will always support and continue to shop at staples. Manager was very kind and handled everything beyond my expectations. Thank you.

In Ithaca, NY. My visit was despicable. I am disabled with a cane, and a senior citizen. The printing area has only 1 person. I only needed 2 pages. I was charged over $15.00 on my debit card for sitting down. ABSOLUTELY DESPICABLE! I will go to the library from now on to print! Thieving and dirty tactics!!!

I had been shopping at Staples for decades for both personal and business office supplies and have been a member of the rewards program. The other day I went in to buy computer paper and immediately saw a sign by the register for computer paper on sale for 5.99 but then was told the price is only honored if I have the app. Twenty minutes later, after not being able to load the app or tie it to my account, etc, I left and will never go back again. Way to alienate your loyal customer base, you deserve to go out of business.

I ordered online. I’m not very computer-savvy, and the website did not make it clear that I hadn’t changed my delivery address after I changed my billing address - hence the 4 stars.. My order was sent to an address that was changed over two years ago. I mentioned this in a message sent regarding that order. Now I have received an email reply that the order was returned to them as undeliverable, and I have been refunded. I am amazed that, not only did I receive a refund, but I was personally notified of the refund. Something is right in their organization.

Order is half a month late and customer service is not helpful. I really regret purchasing from this company. It was my first and there will not be a second purchase. Customer service lied to me twice about sending a replacement for the item that's delayed. Then another customer service person told me that they cannot send a replacement since my item is still in transit. I appreciate the honesty that time, but this still doesn't solve my problem. No idea if my purchase is even going to show up at this point.

Went to Staples in Alpharetta, the ?manager? Richard says I can not use my valid coupon. He said I use too many coupons?? Rude about it, I am amazed how bad his attitude is, why issue coupons if customer are told they can not use them. I will go to Walmart.

I have always been a good customer of Staples. They have a sign and have always had a sign up on their wall stating tech services. Tech Services sign should be removed from the store. The store is located on Notre Dame. Avenue in Sudbury, Ontario and the manager came out. And said, "We do not have a tech services department." I told her, "Then you should take the sign down and I wouldn't have brought this printer Bar care for someone to take a look at it."

I went into the Orem Utah Staples Print shop yesterday dejected. I was tasked with making business cards for ** dignitaries who would be meeting the governor the next day. I had been to 3 print shops before Staples and had been told it would take at least 1 day which would be too late. When I entered John, a kind, knowledgeable young man, greeted me with a smile and a solution. Not only did the cards turn out beautifully but John did it in an hour and a half. He also fixed a formatting error and made sure I wasn't overcharged. He saved the day and I will never forget this experience.

I am fed up with Staples. For years I have been trying to get them to post my purchases of ink cartridges and reward me for the empty ink cartridges that I bring in but they never show up on my account. Every single time I have to call them and get it straightened out through customer service. They always tell me it won't happen again, and then it does. It happened again this month for the tenth time! I also went into the store to buy multiple items and it looked like the store was going out of business. Empty shelves, missing items, one cashier while five workers stood around doing nothing. I am done with Staples. Amazon gets my business from now on.

Ordered calendars 10/6 for Christmas. Didn’t get them until way past time to mail as gifts. Gave bad review. Contacted by corporate with apology and offer of refund. Store refused, corporate (Deidre **) ghosted.

Never count on computer connecting to internet on any given day but I did find on line after the fact that it is a known issue. Shame on Staples for not telling me also, next time I will not be in a rush to purchase without checking reviews. Lenovo Computer also has issues with updates and often as to repeat process a second time. The product is not for someone without a tech service on call. I went to Staples thinking they would have higher standards. Staples in Newington NH

I ordered suitcase sets but before that called customer service to confirm the delivery time. Customer service said it will be delivered in 2 days. But even after 5 days. No delivery. No refund after 10 days.

I bought this printer, got it working for printing OK. Tried to scan. I would not work. I went down to the store. Busy, no help. Phoned early next day. Help not available till 12:30 pm. Phoned after 12:30. Help not available. Wrapped up the printer. Took it in to Staples. No refund without box. She The employee said "Didn't you look on the back of your receipt"? Sneaky question. Donated the printer to Goodwill.

Went in because remote usb keyboard not working. Told specifically to customer service. "Our tech is not here today." "Well, remote mouse works, what is cost of just keyboard replacement and can I leave keyboard for tech to look at tomorrow?" "They don't do that." Didn't even bother to discuss alternative if needed replacing. "Well you can leave your laptop with us." What an ignorant, clueless person. Why would I leave my perfectly good laptop for Staples keyboard not working? "Well, our techs don't look at keyboards." "I will take my business elsewhere." "Good, go ahead." "I'm complaining to management of your bad service." "Ok, go shop elsewhere." Will never shop Staples again, Daytona Beach Staples on International Speedway willing to take your computers but not fix their own products and rude, want customers to go to other stores.

The absolute worst customer service by the staff and Head Office Manager named Stanley. Stanley ** just told me there is nothing he could do for me except he will provide training to the staff at the store. Went to a store ask for a USB expansions ports for a Apple MacBook Pro; received wrong product. Went to a store 4 weeks later, due to being away explained my situation and asked for a exchange not for a refund since I have misplaced the receipt. Could not get a exchange but a credit of $32.99 on a product I paid $84.99 and this time the product was on sale for $54.99.

Never in my life have we felt so stupid when buying something and losing 500 dollars to buy a Brother printer. Two months after buying it, it had the first failure, we went to change it and they only checked it and said that it had nothing, it had a guarantee to the another two months. It broke again. They told me that they had to contact the company, that they couldn't do anything. We had to buy a cheaper one while we tried to locate the company or they responded. In the end they didn't resolve after a year they with the printer and no longer there was a guarantee. Now they tell us to pick it up, it should be noted the printer has no solution. They knew we felt cheated. I will never buy anything from this company again. What a shame to treat customers in that way. There is no ethics.

Ordered July 31st. Expected delivery date is within 5 days. It says in their site it was fully shipped. Delivered August 3rd (partial delivery), delivery guy said, "There still 1 package to be delivered." Called customer service August 4th, the lady agent was annoyed because she can't hear me properly. I let it pass, asked her what I wanted to ask, she said it was still in transit. August 9th - I called customer service again (this lady sounds like she doesn't like her job), anyway, I asked her about my missing order, puts me on-hold for 3-4 minutes and told me she will email the delivery department or something regarding the missing item. And that's it! I don't hear any solutions from her, like "I will get your email address or phone number to give you an update regarding your missing order" nothing! Nada! So guys, just go get your supplies somewhere else or go to any staples shop. Don't order online.

There is no coordination between the contact center's untrained and stubborn staff who never listen to you and the delivery status team. The delivery team sends mail for a different day and the contact center says different day and moreover gives a warning that the delivery person will ring only once and they will leave after that. They expect customers will wait and sit on the door for 2 days as per their multiple and miscoordinated delivery information. Very rude and unprofessional staff, I spoke more than 3 supervisor but no solution.

I was trying to help keep Staples in business ordering online, on 5/4/23 I placed an order (got an order number by email) and on 5/5/23 I got an email saying it was cancelled? When I called into Staples I was told the purchase was refused by some process? Also I should check with my charge card company because I still will be a charged??

If you purchase an item online, and don't cancel within I think 30 min, you can't cancel the item. I purchased an item, waited a few hours, found it less expensive somewhere else, and tried to cancel it. The rep told me they will try to put a stop on the delivery, which I did receive an email about this, but the item still delivered. What is strange, the delivery was scheduled 3 weeks out, but they couldn't cancel it? Which I knew this before hand. Either way, usually if I want to cancel something online, like if I purchase off Amazon, they let you within 24 hours or before the item ships out there is a reasonable time frame.

I purchased an inkjet printer from Staples and was promised delivery on December 16, 2022. I really needed the printer so took off early so that I would be home to receive the package. I looked online to check tracking and saw that the package had not even left the warehouse. When I chatted with a customer service representative, there was neither a reasonable explanation nor apology. I then phoned Staples customer service and the same thing happened: No explanation or apology. At this stage, I wasted a lot of time after Staples illuminated the false "next day delivery" headline on their page, just to lure in buyers. I canceled my order and shall never shop at Staples again. Not only does this company falsely advertise; it is also devoid of proper customer service.

Staples Sells more than they are able to deliver. Got a cellPhone on line, for next day delivery...Well it's been 5 days and they keep showing (Unable to Complete deliver). Went and bought at Best Buy e got next day...If I ever receive it, will be sent back...-One star. Do not trust quick delivery promises from Staples!

We had to get photographs clicked for our passports and went to Staples. I asked them to give me a digital copy of the photo as well as the application form needs digital and printed copies. They charged me $21.74/person for the printed and additional $21.74 for the digital copy for just copying the file of my picture onto my USB which they would have deleted anyways. I ended up paying $200 only for 2 printed copies of a 2 inches by 2 inches photos and a copy of my image in the USB. When I asked they said, "Well that's a company policy and we can't do anything about it." I know costs have gone high but at least make sense of what you are charging your customers. It's preposterous to charge $200 for 2 printed and a digital file of 2 inches x 2 inches photograph.

I purchased a Lenovo laptop at Staples in Pelham, AL in JAN 2022. I woke up one morning and the screen was cracked and assumed I dropped it but could not remember dropping it. Later, I found out this was an issue with this product because of the way it closes. Staples sent it to Asurion for repair. I was without it for a month or more. When I got it back, the screen went black and physical keyboard would not work. Staples sent it back to Asurion for repair. It took 2 months to get it back. The screen was fixed but physical keyboard and mouse still don't work. Staples is taking no responsibility in selling a faulty product and they refuse to do anything but send it to Asurion again. I've been without a laptop long enough and I want it replaced.

I placed an order with Staples through my classroom wallet around the end of May of 2022. I never received my order, so I reached out to Staples and was told it had not been shipped and it would be shipped later or I would receive a refund. I informed the agent that I would wait and prefer to receive the items I order, the next day I received an email stating I was getting a refund for the order. I again reached out to Staples and was told the box that the items were in was damaged. I had been in contact with Staples numerous times regarding the refund and was told it would take 1-2 billing cycles, after waiting about two months I reached out again and was told it had been refunded and I needed to talk to classroom wallet to release the funds.

I bought an Apple watch series 7 in June 2022, but unfortunately, I didn't open it till later date but when I opened it and set it up, I saw a scratch in the middle of the watch. I took it back to the store, they were not ready to help me as it was an online purchase, they told me to call customer care and gave me US customer care no. I called the customer care. They were not helpful at all. I submitted an online request by mail but only got an email response saying they can't do anything. Since then I have left messages to connect to their client specialist person but no response. It was such a big mistake buying an Apple product from Staples online. Please think before buying anything from Staples online. Very disappointed as I spend more than 500 bucks and no one from Staples have the courtesy to call.

Our laptop was taken into Staples as the fan was making an odd sound. The crew at customer service said they would run some diagnostics and find the problem. After this test that cost $60, they had no idea what was wrong and suggested that some programs were malware and needed to be deleted. They offered to delete them and fix the laptop for $50. The programs were original from Lenovo and came with the laptop and were not malware. Staples charged $60 for nothing and almost ruined the laptop further for even more money. Shocking that Staples has computer illiterate people saying they can fix issues. Staples does not know how to fix laptops, it is all a scam. Poor service and the laptop came back worse than it went in.

This company, like every other big company that gets too big to run adequately, doesn't care about its clients. It's a giant monster that will gladly waste all your time and money if it saves them a penny. The only reason I'm not suing them is because we are in 2022 and no matter how right I am, their lawyers will be more expensive than mine, and there's probably a fine print somewhere that allows them to cut my balls off. Bought a 1200$ laptop, no signature required apparently and I never received it. Their answer: go ** yourself, thanks for your money.

I cannot recommend staples. I made a purchase a November 5. I did not like it so I wanted to return it for a refund, they botched it and ran it as an exchange. To this day I am still waiting for refund.

I had been ordering from Staples for the past few years as a regular client spending roughly between 1,500 to 2,000 if not more annually. I have had a bit of issues but nothing too major until, I was contacted 3 weeks ago by one of their reps asking if I would like to become a preferred member because of how much I regularly order etc. informing me of all these great reasons why I should, such as fast delivery, great customer service; and so on; therefore, I became a preferred client. BIG MISTAKE!!!

I purchased an ACER Aspire TC-855 desktop from Staples in Nov. 2018 for about $700 plus tax. Now I'm told that I have to spend $430 to replace a solid state hard drive to correct a problem of the computer running unacceptably slowly. The machine has been used lightly for WORD, Excel, and email. Unacceptable. This ends my relationship with Staples after purchasing 3 iPads, 1 Mac mini, monitor, printers, supplies, etc., over the past several years.

Bought this laptop from Staples because I had bought one in 2011 and received the best of service. This is the reason I bought a second one in July 2021. The machine stopped working and now I am getting the run around. I started calling Staples at 9 am and the final answer from Staples is for me to call HP. I will tell everyone I know, (from the electronic store that I had) and everyone I know from in Ontario, Quebec and New Brunswick. If Staples loses business SO BE IT.

I ordered 2 3-ring binders and a package of pens on August 14, 2021. The item was supposed to be delivered on August 18, 2021. Every weekday since August 18 (it is a week later), I have received an email telling me that delivery has been delayed and it will be delivered the next day. It turns out that Staples uses outside vendors to complete local deliveries. In this case (near Chicago), they're using Veterans Messenger Service. I called this messenger service and they told me that there is a huge delay and that I won't get the package for another 2+ weeks. If it actually is delivered, it'll be almost a month since I ordered it. Why don't they use USPS or UPS or even FedEx? I don't know. I didn't expect that it'd take a month to get the items, so I had to go out and buy them somewhere else, since I need them now.

As a customer of Staples for many years, I was disappointed at how the store was so dis-organized. We had to ask for what we were looking for as it was not on the shelf. Several staff were standing around, and could have been busy helping to re-stock shelves. As I was paying, I was notified that I had to put in a PIN - my personal number in order to process my payment.