Staples Reviews

I received an email from PC World Deals (which is now basically and advertising platform) with a specific deal for a laser printer at Staples. The price was a third of the next best one. I get to the page, the price was right and when clicking on add to my cart the screen turned grey. Right away a chat window opens asking what kind of printer do I need. I replied, "I need a printer I can add to my cart." They replied that the printer is out of stock. I just received that email 2 minutes ago and that printer is not showing out of stock. They claim that this printer was advertised Sunday and that they are not associated with third parties. BS.

I had 28 pages to have print. The girl in that department said it would be done by 1 pm. At 1 she had just started the job and when I said, "You told me it would be done by 1." Her response was to tell me that wasn't what she said and continue to be rude. I left. Came back 20 minutes later. She still wasn't done. She also said she wouldn't print the family group sheets from Ancestry. I told her she could make a copy but if she didn't want to print them I would take those somewhere else.

Staples online service is non-existent. Their credit charge is 29% and they have a $2.00 minimum payment if interest is lower. I had a $35.00 balance making the min $2.00 equal to paying 60% annual interest. I only dealt with them for 3 payments a closed my account. Even closing the account was difficult. I first called customer service and I kid you not I had a sales recording to buy a one of those emergency buttons if you fall. The recording said if you don't want more info press #. I pressed # and got another sales pitch for a hearing aid. I went through 7 ads before hanging up. They don't even have a billing source on their home page. I had to search it down. Various phone calls to Staples revealed they have different answering services of which there is no uniformity. I went through 3 idiots before finding another number that could help. My original purchase was for the EPSON XP830.

I purchased a laptop backpack from Staples for near $90. Never carried laptop, only school homeworks for my son. All inner lines broken after 4 months (ALL, little by little from time to time). Brought back to Staples store #136. I was told STAPLES only cover their products 30 Days. After 30 days you are on your own, regardless what the reason is. They used up my extra paid 1 year replacement plan and no more coverage for the backpack anymore. The 1 year replacement plan is not for you, it is covering their own poor product quality. Covers Staples own butt. Not for you at all!

Our office was visited by two Staples employees: Area Sales Manager and Sales Manager. They were both attentive and friendly. The Area Sales Manager seemed to be helping a new Sales Manager get his feet under him. They left with the promise that we would provide information on our general ordering and costs and the Sales Manager would be back in touch to show us how he could beat our current supplier's pricing and service. He was extremely intense and his follow-up was overly involved. He called several times, wrote a thank-you note showing a too-personal interest and used his home address as the return contact.

I ordered a Garmin TruSwing golf sensor on Boxing Day (Dec 26) because it was on sale, and they promised being it delivered by Jan 8. I am still waiting and the status of the order is "being processed". I have contacted customer service -- a very rude person by the way -- and they told me it comes from a vendor they have to wait for a few more days. I was offered a refund but I don't want the 129 I paid, just because it's 200 on the market now -- they refuse to give me that amount, nor I am getting the product so far. I could have bought it somewhere else at the same price. I am extremely disappointed with Staples. I am not going to do business with them again.

Never use Staples/UPS shipping. I was under Staples business account with UPS so they confirmed I would never get proper information from UPS about my tracking. It would be all wrong information. My 49.9 lb package could not be found with my family Christmas gifts and they stated it could not be found. Tracking last from Jacksonville asking me to confirm where to send refund; to sender or back to me. This is a robbery they committed by UPS/Staples I am paying for, if my name was on the box it was to be shipped back to me is how shipping works, a box that big was not lost with my name and address on it. Thank you for praying for me during hard time this holiday.

November 3rd I ordered an Xbox One online and was charged that day. I received the Xbox in a few days. November 10th there was a correction on my debit visa though I was not sure what this was from at that time. Mid November the Xbox went on sale for $69 cheaper. I went into the store for a price match or to return and rebuy the item. The store could not find any info in their system as if the order was never made. They called the online number and they couldn't find anything. They told me to wait till the order/charge was fixed and then call back for the price match. Mid December I received an email saying the item I ordered is not in stock. Dec. 31st my debit/visa was charged for the Xbox without warning. I then called the 1800 number to get the price match. I explained the situation and was told too bad the sale is over and they would not give me the price match.

Ordered a office chair for my husband. Waited 9 days for it after being promised it 4 different delivery dates. Called every day on it and always got told something different. After waiting 9 days decided to cancel the order and take my business somewhere else. Will never do business with Staples again. Their next day delivery is a TOTAL lie!!!

Told store would honor sale price posted on the shelf. Manager took all of my information and when he rang me up at register, tried to force me to pay regular price even after he promised to honor sale. I have nothing but problems with this chain. Staples make customers feel like they've done something wrong by expecting to pay advertised prices! Call customer service and the rep said they would lose money by giving me the advertised sale price! LOL… My items were like $80.00. After 2.5 hrs of my day wasted, came away with nothing. I have photos of the sale price on shelf, which has since been removed. This is the LAST time I will shop here.

Staples is advertising the “Prepaid Visa REBATE’ again. DON’T FALL FOR IT. I fell for it last June 2016. I paid the extra for the box of printer paper figuring it sound like a good deal. Because I would receive a $39 Rebate within 4 to 6 weeks. This is a SCAM!!! When I first called after 10 weeks and no Rebate, I was told it was mailed and used already. Absolutely NOT true. After 6 months of phone calls and even their required signed and notarized affidavit that I didn’t receive it, in August 2016, I continued to get excuses. Then in November I received a letter saying I would finally receive it in 10 business days. haha Guess what - still NOTHING!!! I researched the STAPLES Rebate on the internet and read many comments that they run this huge SCAM and it's been going on for several years!!! There was even a Class Action against them and they are still at it!!!!

I made contact with this particular store in San Marcos, CA. They were wonderful until they found out I was a person of color by the photo on my business cards I was having made. The manager and the woman who answer the phone talked to me like trash. They promise to have your business cards ready by 8:30 p.m. the same day if your order is in by 2:00 p.m. the same day. My order was in closed to 9:00 a.m.

On 12/15/2017, I placed an online order for in store pick-up in 1 hour. In 1 hr I received notice it was now not available, so I wanted to pick the item up at another store. They cancelled first order & placed order with other location. Said it was not possible to change pick-up location. I was informed that the $171.00 hold put on my debit for the cancelled order would not be available for 7 to 10 days and wanted to charge me another $171.00. I think these people are stupid and lazy. Even the supervisor I spoke with lazy and rude.

I ordered Dell XPS 13.3 from Staples at $949 on Thanksgiving and the product title was as follows: Dell XPS 13 133 inch QHD 3200 x 1800 i78550U 16GB 512GB PCIe SSD Intel HD Graphics 45 W 60 WHr battery. Instead of Dell XPS they delivered Dell Inspiron with the below configuration. Dell Inspiron 15 5000, 15.6-inch Fhd (1920 X 1080), I7-8550u, 12gb, 128gb (SSD), Intel Uhd Graphics 620, 45 W, 42whr Battery.

I ordered HP laptop for $499 from Staples on 11-23-2017 as a Black Friday deal. I got order confirmation email. It said in bold capital letters "PICK UP IN STORE" and pick up on Friday. It did not even say wait for confirmation email to pick up in store. They advertised as "purchase online during Thanksgiving and pick up anytime Friday in store". Since I got order confirmation, I did not explore any other doorbuster deals from other dealers. I went to pick up my laptop on Friday (11-24-17) morning 8:00 am and to my surprise the so called store manager said "your order is cancelled as we don't have that laptop in stock". There were two managers, both think that we customers are surviving because of them.

Heights of poor customer service. I booked an order for laptop on 11-23-2017 at 3:19 AM for 1 hour store pickup, I received an email for the order confirmation, when I went to the store for pickup after two days, they were saying, "Your order has been canceled, money will be refund to your account" WITHOUT ANY EMAIL CONFIRMATION PRIOR ABOUT ORDER CANCELLATION, I waited for 3 days for the order and they hold my money for 5 days, I ordered my laptop in an emergency situation, as my other laptop was break down and I found good offer.

I purchased a desktop printer in September while trying to secure a location for a new business. We were unsuccessful in finding a location until the first week of November. Upon securing the new location we decided that we did not require the printer that was purchased. I tried to return the printer 11-24-17 and was refused the return due to Staples 15 day return policy. The printer has never been opened and this is just plain robbery! I can understand that the receipt was stamped w/ the return policy about technology returns of 15 days.

Staples easy rebates are just the opposite of easy. The rebate program is basically a fraudulent method of overcharging for products and not giving the rebates as advertised. Staples sent a rebate to me in the form of a debit card, but the debit card cannot be activated. There is absolutely no help by phone or internet as to activating the debit card, as Staples does not want to honor the rebate. If it is advertised as “easy” and it is not, then this is most definitely fraud. My only hope is that by refusing to shop at Staples, it will help to quickly put them out of business.

First let me say I will never make another purchase through Staples again! I have been shopping at Staples for over 10 years, when I went into the store to return the keyboard I never expected to be treated the way I was treated last night (9-14-2017). First the keyboard was purchased less than 2 weeks prior, clerk at Staples sold me a 2 year warranty and I drilled him about it, "Can I bring it back to this store if I need to return it?" I was told yes. "Ok then great, I'll buy the warranty." I kid you not, less than 2 weeks later and the keys were falling off - so I brought it back. The Manager didn't even try to help me, treated me like dirt in front my son and I lost it - I threw the receipt and warranty at him and told him to keep his trash and told him that he lost a valued customer! I will NEVER buy from Staples again!!

I have been going to the East Norriton Staples for 1 year & during any order I have placed Monday through Friday the staff has been absolutely amazing and helpful but EVERY time I have placed an order on the weekend with SAM there were ALWAYS mistakes, delays & excuses. Today is where I drew the line. Not only were they dismissive & unwilling to help, having me on hold for 16 mins 43 sec to check an order emailed, they were rude & unrepresentative of the quality service Staples assures customers will receive. When asked to speak to the manager, Mike, he was even more dismissive & had the audacity to reprimand me & the quality service I had received from the Monday thru Friday staff for the past year.

I purchased a computer desk, Whalen Astoria with glass top, and matching file cabinet at the Staples website on 8/21/17. They were shipped on two separate days. The cabinet was received on 8/22/17 in perfect condition and works fine. The desk however, arrived on 8/25/17. The glass top was a bag full of small crumbled glass pieces. I never opened the bag and made arrangements for the return and exchange. I was told UPS would pick up the desk at the house, that they would have all of the shipping information, and that a new desk would be shipped. Expected delivery date was 9/1/17. The desk was picked up by UPS on 8/30/17. Thankfully the UPS driver told me to retain his small receipt as it would be the only proof that they picked it up. After pickup, the Staples website shows that the return has been cancelled.

I purchased a Kindle at the Medford, LI Staples location a few years ago. The salesperson/cashier recommended a "Protection Plan" for $50 which was a "no brainer" due to the fact that if you did not file a claim in the 2 years, you could get your $50 refunded. The one piece of info they neglected to inform me of, was that there was a 30-day window to receive this refund. Amazing that this important fact was overlooked. I called today to request my refund. They asked if I read the 20 page, finely printed contract and the Sales Mgr on the phone, Runel, had absolutely no sympathy and said there was nothing that could be done. I informed him that I would no longer be shopping at Staples, and will be going to Best Buy. He could care less. I'm sure this very poor customer service is a reflection of their stock price. Staples $10.22 vs Best Buy $54.48!!!

This store, (Tarpon Bay, Naples, FL) has proven to me twice that they are a total waste of time when it comes to the printing department. They will tell you half the facts on the phone, then when you get there you find out differently. They have no customer service skills whatsoever. They will hire anybody in this store. In the end after keeping my project for several hours, which I need for Saturday, they told me they can't do it. The manager said, "I am calling you back because I said I would, but I can't do anything for you." Calling me back because he said he would??? No wonder the staff have no customer service skills, if the manager does not. I will never set foot in this store again.

I needed to fax 23 pages and the lady behind the counter would not come out and help me get started. She just pointed and said I should push certain buttons. Since I was going from two sided to one side I needed more help than a normal fax. I thought maybe $10 or so. $38.87!!! For a fax that does not cost them more than a couple pennies. I will certainly be looking to fax from a different place next time.

When a purchase is made Staples does not tell you that you must accept their rebate in the form of a cash rebate card. They used to send a check that was easy to cash or deposit. A cash rebate card, for a small amount is virtually useless. Restaurants won't accept it and stores (including Staples) don't know how. Eventually they agreed to send me a check for my less than $6 rebate. But then (without telling me) deducted $2.50 for their trouble. I'm finished with Staples. I doubt that they will be in business much longer anyway.

I purchase in store and online for pick up at the store. Staples staff are very friendly and helpful. Staples pricing is usually more than I wish to spend but it's balanced out when I take advantage of their sale and clearance areas.

Andrew ** The store manager on duty August 10th at 9pm at store 0599 College Point NY was the most nastiest and useless person I have ever met. I paid $120 for a UPS package on 8/9/17 to arrive to Canada next day (August 10th) because my mother is in need of her medications. UPS called the store not once but twice asking for an invoice they were supposed to provide from day one and they never sent it. A clerk took the call yesterday and nothing was done. Today UPS called and spoke to Andrew ** and UPS was told both times it was going to be sent. Never happened.

We had ordered a chair and it had been recalled. Instead of sending us a new chair and picking up the old they wanted to send us a part that we would have to install. I tried to complain to their customer service department. Nobody cares. It has been over 35 days and we still do not have the part and nobody can sit on the chair until it comes in. I will probably have to pay a handyman to try to install the part. I will never buy anything from Staples again.

I don't know why I continue to bother with Staples rebates. It's time consuming and the process is just a pain to track! I had to call Staples for information on the process and the customer service agent I could barely understand then she hung up on me!!

I ordered office supply from Staples on August 3, 2017. Given the fact that I needed it urgently I opted for pick up at a Staples store. As much as it indicated the item was not available for pick within one hour, it was indicated that it will be available the next day August 4 for pick up. Today is August 5 and the item still has not been delivered. Upon calling Staples customer service I am now being informed the item will be delivered to the Staples store on August 7 at the end of the day! Thus, Staples is misleading customers to make orders knowing very well they will not be able to meet the delivery date! So please be warned, if time is of the essence shop somewhere else. I will not be buying anything else from Staples and I will be returning the item. Since it is now obsolete!

I placed an order online with Staples. Both my kids' school supplies from Staples.com. For around $140 dollars. The school supplies came when it was pouring outside and the UPS guy left them outside in the rain. When I got home the boxes were soaking wet so I called customer service right away. The customer service rep was telling me to take the soaking wet 3 boxes of supplies to UPS and return them and with the new labels she would send me. Also the other option she gave me was she would send me new supplies to the store and I can pick them up.

HATE STAPLES! Every year I make the mistake of buying something here with a rebate then spend an hour or two (or three) trying to save $30 or whatever. Total scam. Good for welfare recipients with nothing but spare time but horrible for business owners. Never, ever, ever again!

Staples in Milford, CT, once had a guy named Jared who I totally trusted with my computer. He doesn't work there now. I took it in because it was so slow and the internet is so slow (no one else on my wifi has the same problem). They charged me almost $200 to remove what they said were a lot of viruses. I took it home and it is as slow as ever. Also a note on customer service: They said it would be ready that day, but it was ready four days later. They never called me to let me know they would need more time. Also, I stopped by the copying area to ask a question. Three people were behind the counter talking and didn't acknowledge me. After a few minutes I just left. Absolute opposite of the experiences I have at Trader Joe's and Planet Fitness. I'm afraid the writing may be on the wall for Staples.

I purchased 2 Samsung S7 smartphones on April 28th, 2016 with the promise from the salesman that a $200 rebate from Staples was included with the purchase of these two NEW phones. Bar code on purchase was 10710428160953006. Sale # **. On April 29th I submitted the rebate forms on line. Order#**Tracking # **. In return I received a postcard with the comment "All required products were not submitted." I called the rebate center and talked to several individuals who dismissed me rudely when I did not know my rebate offer number.

Sorry, I am trying to vent. Last night at 1 am I got a flat tire right by the entrance to STAPLES on rt 37 in Toms River so I pulled off Route 37 into their parking lot. I could not get anyone to come help me at that hour and found a ride home. This morning, I found someone to help me go change the tire and when we arrived discovered my car gone! Went into Staples and was told it was towed!!! Called store and was told there is a 3 hour parking limit (huge parking lot). I was told the parking lot owner has someone from the towing company riding around all the time to tow cars. What a money scam this is! Was told by towing company $500 but they would give me a break for $225. It was obvious the car had a flat tire and not an abandoned car. Just a warning to everyone out there. Stay away from Staples parking lot if you have any auto trouble.

I am in need of replacing my home computer tower with an updated version of windows and all the necessary components to operate what I have. I am not a computer oriented/savvy individual so I have few questions concerning prices, software, how to, etc and what I might need to purchase in order to get everything I have in my old to computer into a new one. With that being said I went to my nearest Staples store in Palm Bay Fla. located at 1595 Palm Bay Rd. Palm Bay, FL 32905. As I enter the store I was greeted by one of the cashiers - to which I expressed the reason of me being there. The lady directed me to the computer/electronic counter and called a technician.

I bought an Intuit virtual downloadable product through Staples on June 28th 2017. They charged my visa card on the 4th of July 2017. They asked me via telephone voice messages to confirm the product name and my email address twice. Each time, I've been on hold for over 45 minutes. On July 10th, an unnamed person apologized to me and assured me I would receive a download link the same day. We are now July 12th and I did not receive the link yet. Also, a week ago, I asked them to cancel my order and refund my credit card. They replied that the product was not returnable. I replied, "I don't want to return it since I never received it." Then, dead silence from these idiots. I now work with my visa card provider to have this charge reversed. I will never buy any thing from Staples again and will also avoid Intuit products as they put up with dishonest distributors like STAPLES crooks. Please help us boycott Staples, USA and Canada.

My card was charged for an order I did not place. Now. Though I have a Staples account, I do NOT save any credit cards on their system. I wrote to Customer Service 5 times about it and called 4 times in the past 24 hours. Every time, the first few times every person who got back to me said they would cancel the order and refund my card. And also deactivate my account, which has clearly been compromised. Also they would send me email confirmation that this has taken place. That never happened.

Staples customer service is the worst I had in a very long time and I'm talking about the worst. When you call the 1 800 number they have a bunch of people that barely speak English that you barely understand on the phone.

Placed an online order for in-store pickup. Was injured the same day before I could pick up the order. I called the store (Wooster, Ohio) and asked if I could have my wife or son pick up the order for me (with the pickup-email and photo ID). They said, "NO!" I explained the circumstances and even told them that I used my wife's credit card to place the order and they wouldn't budge. THIS is one of the reasons we haven't purchased from Staples in a LONG time. We will never buy from them again.

I don't know if management knows how "customer service" destroys business but orders are not filled even with confirmation email. I ordered a stereo system on June 24th with a European credit card. A day later I got an email to call Staples as you do not accept European credit cards. I called on the 26th and talked to an Indian guy who put me on hold several times and finally told me to call again as I called outside the order service hours. So a day later (27th June) I called again and talked to a lady. The line was not very clear and I repeated every piece of information several times. The whole call took about 20 minutes. Question one: Why do I have to spell my address and email address when I have an account and have entered the data before? After the call I got an email for confirmation and an expected delivery date of 11th July. On July 1st I got an email to review and rate my order.

I order something (clear Amram 2" standard attachment/red Amram tagger gun) online on June 19th. I got a email stating it will be ready on that Friday so I went into the store to pick it up. This store is the closest store to me which is in the Rim. It takes about 30 minutes on a good day with traffic. They told me it was not in and I said, "Okay thank you." I get home and I have a email that tells me my stuff is in and ready for pick up. So I called them this time to check on it so I would not have to travel again that far. Got a hold of someone and was put on hold for 15 min. Finally someone came on the phone to tell me they have it in their hand. I can tell you one thing I will not be ordering or shopping from Staples again. Now I know why they are closing stores. One they are too far and two they don't know what they are doing.

I purchased a 48 x 48 activity table on-line. When it arrived, we carefully unpacked it and laid it face-down on a protected surface to attach the legs and adjust them to the desired height. When done, we turned it right-side up--only to find that three of the corners were damaged -- two corners with very bad gouges so you could see the particle board under the laminate. This was disappointing to say the least. Of course, we should have inspected the product when it first arrived before spending two hours attaching the legs. In our defense, the corners were packaged very well.

Simply tried to pay my Staples Business account - only a small amount due. A problem occurred for the third time since last November 2016. I had secured my ID and PW with two security accounts... and again it was not recognized by Staples. Then, when online, I paid my bill, I was told I could not receive an online receipt or confirmation of payment online, but only by postal mail. I have summarily closed this stinking account.

I purchased a Dell multifunction color, wifi laser printer online from Staples. The printer was for my home office and I was in no hurry to unbox it so it sat around for a week. When I tried to set up the printer, it would not connect to my Linksys 1900 router nor was it recognized by my iMac. I purchased a Linksys signal extender but signal strength apparently wasn't the problem. I spent hours with Dell customer service and they could not make it work. The Dell rep told me to return the printer within 30 days for a refund. I returned the printer on the 35th day and Staples would not accept the return. I was given a number to call and the return period shrunk from 30 days to 14 days, talk about insult to injury. Anyway, at 53 I sent my first tweet and it was a complaint concerning Staples customer service. I caution you, stay away from the Staples horrible customer service gauntlet.

Yesterday I purchased a Apple iPad 9.7 inch 128 GB along with several accessories. Before purchasing it was explained to me that the item would arrive to the store no later than 6/16/17 and I was given a ticket that indicated this to keep for my records. The Manager Michelle took my information because I was also applying for a Staples credit card. Once that was completed we proceeded to checkout. Once the transaction was completed I was given the receipt for all the items. A conversation between myself, the manager & an employee then took place... I asked the manager if by the grace of God the item could be in on Thursday and she said yes and that UPS delivers by noon and she will have someone call me. If it does not come via UPS then they will see me Friday. So I proceed to leave the store under the impression that what the manager told me was accurate.

I spend thousands of dollars a year at Staples. Won't shop Staples again. Bought $80 corded/cordless phone at Staples on/about May 10, 2017. The store on Tarrytown Road in Elmsford, NY. A friend hooked it up for me. Tried calling my number from his cell phone and my new phone didn't ring. Tried calling me again. New phone did not ring. Got in another young tech-savvy kid to try again. No luck. THIRD person came to my home to see if this phone would ring. Sometimes it rang, most times it didn't. Okay, new phone is defective. Phoned Staples and told to return it.

I have purchased three printers in the last year from Staples. I also use Staples for all my large printing and copying needs. These purchases were for my business where I need an operating printer everyday. They only stand behind what they sell for 14 days and then my only options is to buy another printer to complete the necessary tasks for my business. I met with the store manager Jeff, and he was unwilling to make it right. Maybe it's above his pay grade.

I purchased a $300 computer from the Staples in Laramie in 2012. I took it home, and it would not connect to the internet. I took it into the store the next day, and they connected it to an Ethernet cable and told me it appeared to be working just fine, but that they could send a technician to my home to diagnose the issue with my internet for $99. I asked them if they were to find nothing wrong with my internet, if I would be refunded that fee. They said I would not. So I took the computer home and it still would not connect to the internet. Everyone else in my house was able to connect to the internet, and I was able to connect on my phone. I tried plugging in the Ethernet cable, and it did work that way.

I ordered business cards online. Went to the store to pick them up, and of course there was a very lengthy wait (30 minutes at least) because they could not locate the UPC to ring up the order. I signed up for Staples Rewards program because the guy helping me was very nice. Manager walks over and starts to get his hands involved with the transaction because the agent helping me out really could not find a UPC. Finally, they start ringing up the cards under a pseudo-UPC and I see displayed on the screen "$10.20" and the big boss man says swipe your card; I say no, I already paid. He goes "PAH..." Then shakes his head and I grab my cards and walk out the door.

I received an email (at 5:22 p.m.) for a coupon that included $5 instant rebate and $41 easy rebate for a total saving of $46 on a case of paper for in store use only. I went the following day (nearly 60 miles each way to the nearest Staples store). The cashier's receipt and the Rebate Receipt both stated the same rebate/savings, however, the Rebate Redemption Form said the easy rebate was for only $36. After extensive Live Chat with a Staples representative and repeatedly saying I was wrong (even though I had everything in black and white in front of me), he finally said he couldn't help me and gave me a number to call.

You deserve to be acquired by anybody based on your poor treatment of REGULAR long-term customers! Your local customer service in Rockland, Maine is horrible. 1 cashier, 10 people in line, and 5-6 employees wandering around. Easy Rebates? What a joke. I first signed into my account... THEN I could not sign in to Easy Rebates because they did not accept the password that I just used to sign in!! All of your rebate offers are TOO SHORT - the one I am looking at goes from 4/23/17 to 4/29/17!!! 6 days? Including a weekend? Then the offer message says "YOU MUST SEND IN YOUR REBATE WITHIN 60 DAYS FROM YOUR PURCHASE DATE." WHICH IS IT? 6 OR 60 DAYS? This is why I really hate to go to Staples.

I am very disappointed with the Staples Ink Recycling Rewards program. In the past I returned 10 empty cartridges and would receive 3 dollars per cartridge (30 dollars) as a reward certificate in the mail. Today I called to find out where my certificate was for the past 20 cartridges returned to learn that I could only get a reward online through their website. But they now have a catch that if I don't make a 30 dollar purchase for ink within 180 days after returning the cartridges, I won't get the reward and there is nothing they can do for me. I used to wait for the reward to come in the mail and then go buy their expensive ink because of the certificate they sent me. I will be shopping elsewhere for my ink and returning the empty cartridges anywhere else but Staples.

I purchased a Chromebook and was offered Office 365 as a bundle for a year at a reduced price. I purchased. I received my Chromebook and could not download. I went to the store and was told it does not have Windows so I should not have been offered Office 365. I returned Chromebook and was told to download the Office 365 on new computer I purchased. I could not download it on my new computer (It probably thought it was on the Chromebook). Anyway long story short despite Staples misrepresenting the bundle they will not give me a refund and I am out about $55 bucks. I will never shop there again.

Have bought several comps from you but will never shop with again since you are part of the theft scam Square Trade warranty crap. Thanks for helping them to rob me. Why in the hell would I buy a warranty that runs concurrent with a manufacturer warranty? Guess I didn't ask the right question. I guess asking your employee if I really need it is the wrong question. Do you own that company? Or do you get so much for every useless warranty you sell? Thanks for theft. I'll help to spread the word to everyone I know and more.

In short, the Staples printing ordering website is EXTREMELY non-user friendly and I feel that I am being punished for their error by having paid for & being left with unusable products. There is also ABSOLUTELY NO CONCERN FOR CUSTOMER SATISFACTION OR QUALITY! I ordered 6 items from Staples online printing service to be shipped to my home for an event. Two of the prints didn't even arrive with the shipment. There was no packing slip or note of the reason for the missing items.

I have been through this with our Staples store a few times & there's only one way to say it. Their printer ink rebate for empty cartridges is just a bad joke for many people. You may as well just throw the used cartridges away. I had a receipt for 12 empty cartridges turned in, but it's past the time limit. Got 4 more empties now, but due to the way they work it, I can't get reimbursed for these either. If you buy a lot of cartridges, you may be able to use the program. Otherwise, it's a joke. I finally ended up getting more cartridges at another store. I won't do any more business with Staples if there is any way around it.

Associate told me I had 30 days to return. I go in to return a laptop charger that is useless because it doesn't fit my laptop within the 30 day window. I'm told that it's only 14 days to return items that are not office supplies. Apparently you only have 30 days if you DO NOT have a receipt, yet 14 days with receipt. Wait, what??? Also, office supplies are unlimited days. Who returns office supplies?

On 3/14/17 I purchased 2 packages of ink for my printer, paid and left, apparently the ink packages are suppose to be taken out of the hard plastic case which they weren't and I had no knowledge of that. One week later I needed the ink and when I went to put it in I literally had to break the plastic case it was sealed in. When doing this I realized that the other package was the wrong numbered ink, apparently I hadn't notice it when purchasing as it was on the same rack. I took the wrong cartridges back on 3/27/17 and after going through 4 people a manager came from the back room and told me they were not going to exchange it as it was in the plastic case and accused me of stealing it!! I asked him if he realized how much business he just lost and he told me he could care less!! (I own 2 businesses.) This is not the first time I have had issues with this store and I will NEVER go back in there or another Staples again.

On 3/18/17 I went to Staples to purchase a laptop. I was initially given the runaround and finally an assistant manager assisted who then proceed to give me a hard time by questioning why I bought a printer at a competitor's store. I got the last laptop which was in an open box. They tried to sell me an extended service plan. I refused. The assistant manager took the laptop and charger out of the box to test the laptop. The laptop worked. When I got home I noticed the charger was missing. I then looked closer at my bill to see why I was charged so much for the laptop. The assistant manager committed fraud by knowingly charging me for the two extended plan I told her previously that I did not want.

After purchasing paper with a rebate promotion, I tried to claim it. The system confirmed my account email and said I must use a prior PW associated with it. I did not remember that and tried to reset it, but no mechanism on the easy rebate site was there. I tried 3 chats. Three solutions were different; none worked. Each time the account was said not to exist but it not let me set up an account because the same account must be used. A complete circular event. A phone call to 877-266-6483 was a circle of choices, none of which addressed the need. No person could be found. I will return the paper to the local Staples. It felt like a successful runaround.

Made a purchase online with a pickup in store 2/9/2017. I immediately submitted for an "easy rebate" same day. Denial postcard came 2/20/2017. Called Staples 2/21/2017 to find out why order was not recognized; I was told then that the transaction was then found and all would be updated, rebate would be processed within 2-3 weeks. I checked the status tonight, I've got the same message I did a few weeks ago: Invalid, Missing transaction data. Staples denies transaction ever existed. Staples states they cannot see transaction. I signed for order when I went into the store to pick it up. Staples denies I did this.

Bought an inexpensive copier for my wife in August of 2016. She just opened it in March of 2017 and it does not work. All we want is an exchange this product is inexpensive plus the company I retired from and where my wife still works buys many products from your store. I called and left a message for a regional manager after my wife got the run around from your Fairfield, CA. store. The regional manager did not respond. Is this the reason your company is going downhill, closing stores and the like? We need to speak with someone who will help us. Ready to call Better Business Bureau and local television helpline. Come on I worked in retail for 35 years and never treated customers as badly as Staples.

Bought online a Point of sale and return it back to the Staples in Parkway Mall Ellesmere store Scarborough after 1 week as the scanner was not included in it but in the advertise, it didn't tell you whether it was or not, paid $757 (item num 1463629). It was this 12th of Feb 2017, the manager of the store told me that he will take care of everything, no worries, so I left with confidence.

I ordered business cards and provided a thumb drive of the image. None of the self-serve machines were working so the printer associate downloaded the information onto an interior machine as I observed. He made a couple of tweaks and said all was fine. I returned the next day and the back of the card had not been printed and the cards had been cut leaving a large and obvious border on one side. They needed to be re-run.

I placed a call into Staples for some toner cartridges on Tuesday Feb 28, 2017. The items were supposed to come the next day March 1, 2017 instead Staples leaves me a voice message telling me that my items will be delivered on March 2, 2017 because of their mix-up. Thursday, March 2, 2017 I get a call to tell me that they attempted to deliver to the address but they were not able to find the address. That's because the stupid ** customer service refuse to change my first name and the city and state along with the zip code. When customer service asked me to verify my address them dumb ** nuts still sent it to the wrong address.

Ordered Tax Software via staples.com. Did the 1 hour pickup -- promise that the order would be ready in 1 hour. Was careful to ensure that the store had the Tax Software. Get confirmation in email. Get to the store later that day (about 4 hours later) to pickup. Store had no record of the order, so could not give me the tax software. I used a rewards coupon with my online purchase, so if I were to buy it at the store, I could not use the coupon.

I ordered, online from Staples, a new Dell laptop computer ($499) which was delivered 3 days ago. I also bought a 1 year subscription to Microsoft Office. In trying to set up my Outlook e-mail account the machine locked up and, after trying "restore" to no avail, I called Dell support and was told that it would cost $101 for warranty service. After spending 7 hours troubleshooting I was then told that the computer had to be fully reset, which would take 4-5 hours (overnight) and would wipe all data from the computer. The next day (after reset) brought the same problems. Again called Dell tech support and this time found out that my "new" laptop was actually 112 days old (according to the service tag and their records)! So Staples is selling refurbished computers as new! Beware! (Computer being sent back to Staples.)

For years I have bought TurboTax deluxe and always received the state tax forms with it. This year I found that Staples was offering the deluxe version for less (I should have suspected) and bought it. It does NOT come with the state forms. That's an extra $40.00. As a result of my, what I thought, good deal with Staples, I went the next day to purchase a keyboard for my Apple computer. What a mistake: I can't help but wonder if I received the same screwing that I received buying TurboTax from them. Make no mistake: I am NEVER going to a Staples store again... not trusted.

I came in to buy ink and signed up for rewards so I could get paid to recycle my used ink cartridges. The clerk apparently never entered in my rewards because when I came back to turn in my 10 empty cartridges, they had no record of me in the system. The clerk took my cartridges and had me resign up for rewards. He, along with the other clerk, never told me about the $30 ink purchase necessary to activate the return policy. So I gave him $40 worth of ink cartridges (I'm a teacher) and one day later, Staples is not going to honor the promotion because they "have no record of my ink purchase prior to the return."

Supposed to be a "rebate" but what I got was a reward voucher. Naturally I have to spend more money in their store to redeem. This place sucks. I think I will just start ordering everything I need from Amazon. Much better to do business with!

My elderly father in-law makes homemade wine. Since I have a background as a graphic artist I offered to design some wine labels for him to put on his bottles of wine. He doesn't bottle all his wine all at one time because it takes over a few weeks to bottle the various wines he's fermenting. It's difficult to estimate how many labels he needs based upon the different types of wine and how many bottles each barrel/carboy will produce.

Ordered camera on boxing week sale & 2 types of special film for it. 6 days later, 1 day after the sale ended, they refunded my money for the camera and said they didn't have any, sent me 2 boxes of expensive film I couldn't use. I called customer service. They said deal's over and I'll be paying full price. Fought them on it and they agreed to sell it to me at the agreed upon price when stock was replenished-- said they'd call me. They did not call. When I called the extension they gave me, it did not lead anywhere and turned out to be false. I will be disputing the charges for the film. A class action would be preferable.

I purchased an HP 8600 inkjet printer 2 1/2 years ago from Staples. Love it! Since that time, I have purchased genuine HP ink cartridges (XL High) also from Staples. However, after misplacing one set of cartridges, I purchased another. In the meantime, when that ink ran out, I found the first purchase ($80.00). I installed two of the cartridges requiring replacement. For whatever reason, the printer did not recognize that the cartridges had been installed. After checking the date on the package, they were good until Jan. 2018. So, I didn't understand why the printer was not accepting them.

I ordered claim forms that we need for our medical billing service. Normally I buy them from WB Mason but they are currently backordered. WB Mason price is $9.95 per pack of 500. I ordered from Staples instead without looking too closely and got a pack of 100 for $19.99. I sent the comparison price to Staples and they insisted that the forms are not the same. I scanned the 2 forms, one from Staples and one from Mason, to prove that. They still insist that they are different and will not honor the price match. I will never place an order from Staples again if I can help it since their price match pledge is a joke.

I hired Staples to make up and mail out thru the post office eddm site. Paid them 1027.46 and after 3 months of fighting they never sent my ads and got paid for nothing. My family and I went door to door asking if anyone had gotten an ad and all said no. The post office had no record of ever getting or mailing them from Staples. Staples never sent a confirmation from anyone that they were mailed and because they are so big us little guys get the short end of the stick. I am never using Staples. All my customers see this and we will direct them to some other office store, and give them a free something for not using them. I also stopped using the bank that I run all our business transactions thru.

12/15/2016 I went to Staples Ontario Oregon, they had (2) Brothers printers side by side identical (1) for $149.99 the other on special $50.00 off being sold for $149.99. I asked what the difference was and was told the special comes with a year supply of ink, I said I will take it and was told they don't have any but we will send to you.

Bought 2 cases of Staples paper for copiers 3 months ago. Filled out rebate online that day. Still have not received. Was told twice that it shipped. All lies. Today, told it will come in 30 days. Right??? Instead of doing a rebate, price the paper the right way on the day of the sale. Quit ripping off business owners. Will NEVER shop at Staples again. Office Max will shop them.

Bathroom very dirty. At 9:30 in the morning it should have been very clean. The dirt along the baseboard shows that thorough cleaning has been ignored for a long time. Having been a business owner for several years I know what it takes to leave a good or a bad impression of a store. This was a bad impression.

Ordered all in one HP desktop. Early Monday (Nov 28), got a confirmation and delivery date for Tuesday Nov 29. On Tuesday I received an email saying the item is out of stock and that I can go back and reorder once item is in stock. This was a cyber Monday deal, no back-order as an option. I had already promised my son the PC is coming the next day. :( Called customer service, spoke to one employee from overseas, asked to talk to someone in the US, hoping to get the same price as the one I got on cyber Monday. The person from Kentucky apologized profusely and said that I would receive a call from someone in two business days.

I purchased a laptop on Cyber Monday and was able to check out and got a confirmation. Two days later after all sales were over they cancelled my order and said it was out of stock. The same laptop was still available online to purchase that day for $250 dollars more and they would not honor their commitment in my sale. I asked for a supervisor and basically was told "you are never guaranteed a purchase online from Staples." My advice is never shop an important purchase from them and I know I will take my business elsewhere from now on. I am now at a hardship to find a decently priced laptop for my 75 year old mother for Christmas.

I researched many Cyber Monday laptop deals at various websites and selected an offer at Staples. My order was processed and an email confirmation was sent even showing estimated delivery. Then four hours later they sent an email which I saw several hours after that saying, "Sorry but we are cancelling your order. We are out of stock." So of course by this time any other Cyber Monday offer I could have pursued is also sold out. I spoke with customer service, a supervisor from customer service and finally the office of the president. They all "understood" my frustration and apologized but there was nothing they could do.

I bought Lenovo Flex 4 in Staples online for 499$. They got my money and placed order. After 24 hours when I try to track item it shows item is out of stock. When I try to contact customer care they are useless, not supportive, rude and they said, "You will get money back within 3 days". Today is Black Friday. I am supposed to buy something. If they hold my money how can I buy somewhere else? They suggested to buy something in Staples. This is second time I'm experienced this kind of problem. Don't go for Staples. They bluff people and try to block them not to buy in rest like Best Buy, Amazon etc. Aware of their fraud. I writing this to help someone who is planning to buy in Staples.

Ordered a filing cabinet that was to be used as a medcart. This needed to be delivered Monday 10/31. I knew something was off when the tracking wasn't showing up. I kept being told no one can contact the courier but was assured it would be there by 5pm. 5pm came and went, no one can tell me where my package is and I have wasted 5 hours of my working time trying to find out. I lost a $500/month account because of the incompetence and no one being able to help. Still don't know where my package is. They can't reach your delivery service and no one is offering to help. I was expecting at least to find a similar product in a store that's close and have it delivered same day. This is what should happen. I am being told there is nothing they can do. Ridiculous.

Live on an island off the coast of maine. Drove to airport about 1.5 hours away to pick up son. Stopped in Staples to purchase a dozen special pens. Later on when I eventually opened the pens they didn't work. On trip back to airport recently, I attempted to return the faulty pens. Unfortunately, the store no longer exists. So I called customer service and was told I would have to return the item to the store for refund or exchange. Regardless that the store was now closed, the customer service rep explained that she had no other solution. I wrote an email to describe the issue and received a response declaring the same solution the operator gave me. Return the item to the store as there is no other solution. If this had been an amazon product it would have been picked up with an apology the next day. Guess there's a reason the Staples in our area closed it doors.

First 1 star is too much. I don't know how Staples is still in business. I went to a local Staples store. Tried out several chairs. Liked 1 of them but it was in a brown color. I wanted black. The sales assistant said they cannot get 1 in black, out of stock even online. Today I look online just to double check. What do you know. 2 of them available at stores within 100 miles. It would be great but in store the chair is on sale for 90 from 170. Call the local Staples store back. The tech guys says "there is a chair in another store not listed".

Production center - I sent some items to print there, after weeks they said can't do it and my items returned to me. When the items were received in one Staples store, the quantity changed (I sent 11 but only 8 were sent back) no explanation at all, no excuses, no apologies. This is how difficult Staples make the things for you, it is not true the issue button.

Wanted to buy a laptop computer. After 20 minutes and no one would wait on me I asked the manager for help. I waited another 20 minutes and no one came to wait on me. I called customer service who transferred my call to the corporate office. The lady should have known the office closed 3 hours earlier. This all occurred between 7:00 pm and 8:00 pm on September 30. I will be purchasing my computer from Best Buy tomorrow.

Good quality of Angling corkboard plugs. I say a minor price of $2.99 & not $4.50 on the shelf, and the foreign employee partially agrees while simply lowering my price & finishing my order. Employees are very professional & not robotic like other retail stores. Staples employees feel very much for customers, while fully attempting that they will repetitively return when interested. They are almost & psychological trying to help you out (like a family member), that I fully appreciate. Many retail stores never truly care about customers, & unlike Staples.

I purchased an HP Laptop on sale for $470.00. Best buy had the same base computer but with touchscreen, more memory and faster for $350.00. I decided not to purchase the computer and was told that it would take ten days after they received the computer back until my credit card could be credited. It normally takes 3 to 5 business days and since they had the tracking number, there was no need to wait until they received it in their warehouse. The order process is simple unless you are using Staples Rewards. If you cancel an order, it could be up to two weeks before receiving your Rewards Points and in the meantime, you don't have access to them to purchase something else. Please be aware, I am referring to my online experience. My experience with customer service in the actual store was great, rating a five.

Placed the order and the next day picked it up at the store. Store personnel very courteous and professional. Went online and searched for an ink cartridge for my old Dell printer and found exactly what I needed. I found exactly what I wanted and the price was good. It was so easy to order online and they delivered it to the store at no cost to me. Couldn't believe that it got to the store the next day.

Worst experience. I bought a device from them. Didn't work with Android. Wanted to return. They told me the device S/N and box don't match. The manager was very offensive. I asked, "Should I open everything I buy from you and check all these things before buying?" She told me, "That would be your choice. I can't educate you how to purchase." Will never go back to any Staples store. If you want to buy s.t. from them, first open and check everything in front of the cashier.

Called staples at Fremont hub, CA to place an order by email. They inform in a very curt and rude way that the service ordering by email is no more available. Try to order online. The system doesn't let me select the store - The system is down (bad request it says). I call the store. They say "you have to call customer service". They can't help. I call customer service who take the call in about 10 min but are very kind to fix things. Total duration of events - 90 minutes. Order - 50 colored copies (time sensitive work) on a Friday. Call the store that I am coming to pick the order - wait time 15 minutes. Same person on the phone again the rudest way to talk: 'Next time you will be charged rush charges' - Irony of the situation - They will charge me a rush charge for my time wasted on STAPLES! I recorded my conversation with the sales guy in store. This is the third time an event like this happened.

A few years ago, I use to have my logs scanned at the local "Staples" store among other stores to email to my employer. About half the time that I entered, however, the girl behind the counter would tell me that the machines were being used and she couldn't do it that day. Finally, in frustration I wrote Staples Customer Service. I told them that they should either offer the service or not. I stated that if they were only going to offer it at their convenience, then they should clarify this to the customer by posting a sign. I told them that I delivered brand new trucks and when I came to the store it was through public transportation which made it extremely difficult.

I have been shopping at Staples for a long time. I buy all my ink cartridges there. I was told that if I bring back the used ones I would get a $2 rebate each. I have been bringing them in a long time [more than a year] I never get a rebate. I was told that since I turned them early in the month I would get the rebate the following month. The next month I turned in two more, and they told me I had to buy new ink the previous month and I would get a rebate discount. The next month I was told I would have to go to my home computer and print a coupon from the Rewards site. I said I had no ink that is why I needed the cartridge. In short, I never get the promised rebate, and I have turned in over 24 used cartridges. I heard Office Depot is the same. Is there a place where I can get credit on a new cartridge by turning in the old one?

Shopped at Staples for over 6 years for my business, spent thousands of dollars at your store, have Premier Rewards Status that does nothing for me as I have never received a reward. Spoke to 3 people at your Store in Charlottesville VA and no one knew anything there and was lied to on at least 4 occasions while shopping. Called for customer assistance, explained these problems to them and the young woman, Shila I believe she said her name was, said that she could not offer any assistance either. Adios Staples. Why did I ever bother to shop there in the first place. Future doesn't or won't be very rosy if you treat your customers this way.

I placed an order for Fitbit today morning. The price showed as $89.99 and estimated tax as $6.30 totaling to $96.29. I paid the amount using two gift cards ($21.40 + $20.04) and paid the remaining amount of $54.85 using my credit card. After confirming the amount, the receipt showed the total price as $125.29. Immediately I called the customer care and asked them. They said the price charged on the card was $83.85. They said that their site has the price as $117.09 and not $89.99. They said that they cannot give me for $96.29 and I had to cancel my order. Be careful with such fraud and verify your receipts after placing the order. I canceled my order immediately. I did not take any screenshot while placing the order online. I noticed the change of price in the receipt itself. The price from morning is different now in their site.

After giving Staples the benefit of the doubt I returned again to mail something in their Mailing Center. When I was here last month they didn't have any priority mailing boxes, however the person behind the counter was extremely helpful and kind...unlike tonight when I found out there weren't any boxes the person was extremely disinterested and indifferent to my situation. She couldn't wait to help someone else when I had patiently waited for her to help me. In fact I wasn't through talking to her when she abruptly walked away and helped someone else.

Yesterday (Mon., 8/22/16) I had gone to buy 16 composition notebooks at the Staples located in Bay Plaza, the Bronx that were on sale for $0.50 each. After looking throughout the store there wasn't any composition notebooks to buy. I had seen a sales rep on the floor and asked him if they were any in the back. Being that he just started his shift he said that he will check for me. After 5 minutes he came back and told me there was a huge box in the back with them. I asked him if I could get 16 of them and he said that unfortunately the night staff from the previous night didn't place them on the floor for sales. He said that I had to speak with the manager.

"Easy Rebate"??? "Difficult if Not Impossible To Get Rebate" is more accurate! It is the most outrageous waste of time and RIPOFF! Never received redeem coupon for substantial purchase and when I tried to redeem another rebate Staples puts you thru hell to get it, that is, if you ever get it. First I had to go back to the store because I never received the Rebate Redemption number but they assured me that I would receive it by email. When I finally got back to the site I was shocked at how difficult Staples makes it for one to fill out the forms with all those numbers and the wait time for a refund - up to 6 weeks. Be prepared to are enter a gazillion numbers: rebate#, SKU#, Redemption rebate number (a mere 17)...

I bought a CANON Printer MB2020 printer six months ago and for one week I turned it off and we went to vacation and when I came back, display turned to Chinese language and orange light is flashing. I checked their website and I did whatever I have to do based on their website, but doesn't work. I don't have my receipt but I have my bank statement and unfortunately manufacturer's website and customer service is a DISASTER and nobody is responsible. Could you please help me to return or exchange it? Please update me.

I get emails from Staples.com with daily deals, special promotions, coupons, etc. A couple of weeks ago I was looking for a printer and noticed a coupon with $25 off $100 from Staples.com if I signed up for VISA checkout. In the description it said that the coupon will get reflected at the last step. I also used Staples rewards to partially pay for purchase. Not knowing how VISA checkout works I kept on clicking next until very end including clicking on submit but never saw any $25 credit or reduction. Immediately after I placed the order (literally few seconds later) I called Staples customer service and asked them to explain. They told me that coupon has just expired and can't be used.

Okay STAPLES can't believe I Have to spell it out to you but here it goes: an EMAIL print job means you don't to have to come in and you should not have to call!!! You send the email, you walk in and pick up products. Nothing else nothing more. Why are the STAPLES employees making this so damn difficult??? If you have an email print job the STAPLES store that you sent it to should call you or send you a text stating they have received the order, not the other way around and let you know when to pick it up. Period. There also should be two lines one for pick up, one drop off. Easy peasy. Don't make something so small get out of control.

Like this store Staples Londonderry NH for convenient office supplies. But be careful when you use their mail services. Make sure to save the receipt. A label was printed up for my package that was not the address I need, foolishly, I did not notice nor did I keep the receipt. Package was returned to my home. There was nothing they were willing to do to help me, because I did not have the receipt.

Although the guy that helped me at store #0986 was very nice, the nonsense with their promotions, rebates you never get, rewards for ink cartridge that you never get means that I will be shopping elsewhere from now on. The store is one big scam! There is no number on the receipt called "Order Number" making it very difficult to file for a rebate or reward, or for recycling credit.

Staples has been unable to post my purchases to my rewards account including my ink recycling since May of this year. I have gone through hell to get them to rectify their errors and they keep sending me a bone to pick on. They have no idea how unworthy and unproductive, not to mention unprofitable, the rewards program is to them. You have to fight for everything. What a joke. They need to clean house of all the high paid sergeants around the world and let good employees who sweat and toil get the job done.

June 29, 2016 - Staples, 2950 Belcrest Center Drive, Hyattsville, MD 20782 - New copiers installed. Copier can fax, print, email, copy etc. Copy center white male employee reboots copiers after customers prints or send emails from printers to see what they're working on and even takes photos of customers with his cell phone when they're about to leave the store. Is this right? Customers don't even know what's happening to them at this slick Staples.

I have been shopping at Staples for over 10 years. Same with Home Depot... so here we go. First rebate check for 1999 was sent to me in another person's name, on the check it said, "To make sure you brought in proof of identity... right." Wrong name, then in last september I received the paper at regular price which is what Staples told me, and then I was to get a 35.00 rebate in the mail in the form probably of a visa for staples card. I never received it. So why is staples not doing so well, maybe they need to satisfy their customers, stand behind what they say, and correct their problem the first time they are addressed. Not never, or someday.

I ordered the portable AC from Staples store. All paid up with free delivery, I also provided my cell phone # for any contact. The ETA for delivery was 2 weeks after the order. There was no delivery at that time so I came back to the store to ask for help. They mentioned I should contact to customer service online which I received the respond after 2 days. They provided me the tracking # from carrier UPS. I followed the tracking # but somehow UPS couldn't make the delivery either by saying they can't locate my name in the building directory. I called to STAPLES customer service to give the feedback. All they said that's between the carrier, UPS, and me. STAPLES has no responsibility for late or missed delivery. That's it STAPLES. No more business with you guys for anything. Best of luck on the market for competition.

I want to take this opportunity to help everyone by telling them not to buy anything from Staples. They are the worse guys I have ever dealt with. They are fooling people in the name of rebate. I haven't got my rebate for the laptop I bought during last year during thanksgiving. Also they have worst customer care department. I have called them several time and every time they will make fool of you by promising another date in confidence. I hope everyone read this post before even thinking of buying anything from staples and falling into their trap. In one of the call they promised me if I did not get rebate in next 15 days they will return all my money and next time they refused any promise. I have been asking for proof that they have sent my rebate, but they refuse to give any. I have strong feeling those guys are lying and they don't want to give my money back.

This item was never delivered to me (6/6/2016 by 5:00 p.m.). I called Staples three times after I was told this item was delivered to another address around 11:00 am for them to correct their mistake, but received excuses and excuses. (Delivering my item to another address was never a contract I entered into with Staples.) Staples your service is poor and unprofessional. I never asked for the item that I bought to be delivered to another address. For a first time customer, I would not be going back to Staples to purchase anything. Neither I would not recommend anyone to your store because your company is not customer oriented. The staff there more upset because I called in connection with my order that was delivered to a wrong address telling me that I have to wait 48 hours before they can get back to me.

My husband is up for election and being interviewed on Monday for a TV broadcast. Ordered a banner on Wednesday, pick up guaranteed for Friday, made it there Saturday and print job not even started (may I say we paid in full). "Come back Sunday, first thing". We called Sunday before making the long drive, print job not even started. Talked to store manager, Matt, and all I got were excuses about how he is short staffed and our print job isn't the only one not done on time. Really? Like that is my problem? If they had at least gave us a courtesy call I could have respected their dilemma and gone elsewhere. Now it's Sunday afternoon and we're left to scramble.

I went through about 3 months of going back and forth between Staples and Verizon regarding the promotion that was offered to us for switching over to Verizon from AT&T. After all was said and done, Staples not only DID NOT made good on the things their employee promised us, but also provided zero compensation once I brought the issue to their customer service department. This is the problem with corporate America today. There is zero accountability with these corporations. Not only will I never shop there again, but I will continue to talk about their poor values through social media and customer forums so that others will not shop there either. DO not go to Staples for any promotions. They do not have competent employees and they will not compensate you for THEIR mistakes!!! Sincerely, Beyond Frustrated.

Staples claims they sent me a Staples Visa gift card in three occasions. I believe they deliberately lie to their customers. I will never shop at Staples ever again. ** is the rebate number or whatever the heck it is.

First, my computer crashed and I have no job and in these days all applications are done online. I went to my local store in Auburn N.Y. to see what they had to offer. I found what I wanted and was told I could get a credit card with no payments and no interest for 18 months. NOT!!! I call their credit department and I was told I was mislead? They said I had to make minimum payment or face late fee. That was the reason I bought the computer in the first place.

On 4-26-16 I placed an online order through Staples for a 4 drawer file cabinet for my parents. After calling them to let them know it would be delivered they said "We don't want it". Within 30 minutes of placing my online order I did two things: 1) went back online and cancelled the order, 2) placed a call to a customer service representative and cancelled it. It is now 5-02-16 and I have still not had the $169.99 placed back into my checking account. I have made several calls to Staples inquiring about getting the money placed back into my account. They say the reason it is not reimbursed is that "it is out for delivery" and they cannot tell if the item ever "got back to the warehouse".

My son dropped off his 3D printer to be mailed in a box with a preprinted label. 5 days later we noticed it was not shipped. They would not provide me a receipt at drop off. Hmmm. It was either stolen or lost by Staples. The company we are shipping to has insurance but they need a statement from the assistant manager who remembers and knows us from purchasing. The assistant manager wanted to provide us a statement but Staples will not allow him to do so. Staples would fire him and he would lose his job. He has a family. After talking to several corporate people they said it puts them in unfavorable position. What about my son and doing the right thing? It is only a statement and a 400 dollar printer.

Early March I inquired at Staples about hiring. I was told by Ariel, the General Manager of the San Leandro, California Store that they were looking for 2 Part Time Sales Associates and told the General Manager that I was interested. He said apply online and I will call you in for an interview. I applied online and returned the following Wednesday to inquire on the status. He said he was real busy and for sure he would call me for an interview the next Tuesday. Tuesday rolled around and I did not hear from Ariel and I went to the store to inquire.

This is the second time I've had a problem with Staples. I bought a chair from them about 6 months ago and not even 3 months after I bought it, the whole chair collapsed. By the way, yes I did put it together correctly as per the instructions. I understand that's not exactly Staples' fault, but obviously there was a reason the chair was on sale... If they had had complaints about the chair before, they should warn people not to buy it.

Staples at Potomac Yard, VA is scamming people by telling them the printers come without ink even though the printer box clearly says ink included. They tell people that the ink that come in the box is just for set up. That is a huge lie!

Last December I ordered a paper shredder that had a $35 rebate (SKU 1417714). Confirmation order listed SKU 1417717 and that was item that was shipped. They have refused the rebate stating I did not purchase the correct item and they also don't have the promo # in their system even though I still have copies of all the original paperwork. If I wouldn't have given the shredder away as a present I would have returned the POS for a refund. I will NEVER buy or even visit a Staples again!

First of all even giving them a 1 is painful. They need to have a ZERO as an option. I decided to call my local Staples for some business products I needed. They recommended I go to Staples.com to hold the items and pick them up at the local store. I went online and paid for the products which at checkout it showed an amount and free shipping in red which I was not shipping anywhere since the items were in stock in the local store but very limited. I felt good at check out and within minutes I get an alert from my bank showing the transaction I did using my card. Within the alert I noticed the amount had gone up by $50.00 so I called the local store and they told me that I would have to contact Staples.com which I did and canceled the order.

We could not cancel an online order on their website. Called them 5 minutes later and they would not cancel it. We cancel the order because the website would give credit at check out but it did not. They wanted us to fill out rebate coupon, submit it and see what to get refund.

I have been a Staples customer for many years. I shop at your new Tampa location on Bruce B downs blvd. I wanted to make a comment about an employee named Loren. I don't know her last name. She is a present women in her 50's. She has worked at the location for many years. She is the reason my wife and l shop there. She is always polite and helpful, very knowledge, and friendly. She always greets us with a smile, and has always resolved any problems, and returns in a flawless way. We specifically shop at the store on the weekends when we know she is working. She always goes above and beyond for her customers. I have referred many other local businesses in our plaza to your store because of the exceptional service. Keep hiring employees like Loren. There is no substitute for exceptional customer care. Great job Staples!!!

Just recently, there is a big sign that says "Now Hiring" at Staples Bayside Branch. I went in to inquire about open positions at Staples, talked to the manager Jordan. He was very nice and helpful, assisted me to apply online. I told him I applied online at the Staples website before back in September 2015 and February 2016. He insisted that I should apply again and that Staples are in fact looking for people, they are shorthanded. The applications stay on the site within 30 days, and Jordan advised me to call within 24 hours and ask for the hiring manager to confirm if my application was received.

Well I did not find what I wanted at the Staples store on Ellesmere and Victoria. The staff advised me to go to a computer at the store and order online. I was given an Associate to assist me at the store to do an online purchase. I remember recapping the delivery with them and on 3 occasions was told 24 hours. They did advise the order would reach my address by 29 Feb. 2016. I ordered my stuff on 26 Feb. 2016 and have still not received the order. This morning I got a guy at the location where I ordered the supply, who picks up the phone and tells me to call the online number as he cannot help me. WOW!!! Well I feel it is poor customer service as the website says too a 24 hours service for online. It is better to drive store to store for the product rather than falling for false promises.

A few months ago I brought in my XPS desktop for them to clear a lot of malware off of the computer. They succeeded in doing this but in return altered my computer's operating system. I gave them no consent to change my operating system to Windows 10 from Windows 7. They just did it without me knowing about it. I eventually found out because they returned it to me with all my files intact from Win 7, but now with the new Win 10. All my files from the time I was using Windows 7 almost all had error reports, and the taskbar - THE task bar, was disabled. My computer has been ** to this very day, and I hope to get it fixed soon at another tech shop.

Tried to use Staples visa debit card for online Staples order. Staples put my order on hold because I paid under credit card transaction as per the debit card instructions. Called Staples and fixed that problem and confirmed amount being processed was amount left on card. Today called Staples, found out order was cancelled. One hour on the phone and talked to three different departments with no resolution and must call back tomorrow.

So went to Staples in Torrington, hoping to get a great deal on a new office chair. Mine was badly in need to being replaced, and Staples was having a sale! The chair I wanted wasn't in stock, so a very friendly staff person, I think his name was Sean, helped me out. We put in an order for my chair to be shipped to the store (which is just down the street from my house). 2-3 Business days, and I was thinking "sweet new chair, finally". They gave me an invoice with tracking number. I went online and checked it out, estimated delivery was Monday.

So I called my local Staples store to see if they had a chair mat in stock and they did not and was told to order it online and it would be delivered to the store. But that is NOT TRUE they don't deliver furniture to the store if you order online... You have to go to the store and order it from there... Wtf? Their Online store is a lie and they take all your credit card info before telling you you can't have an item ordered to your local Staples store IF it's furniture. When I called the local Staples store they had no idea what was wrong and the lady was also a rude **. Poor customer service all around. Will be shopping elsewhere from now on.

I purchased a Canon PIXMA on sale via their website. The website listed the item as "in stock". I purchased the item, my credit card was charged, and I received a confirmation email with a date on when I should expect to receive my item. A day later, Staples sent me an email that the item was out of stock, and they would not be offering a rain check or back ordering. This is not an acceptable way to run an online store. If an item is listed as "in stock" and my purchase completes and I am charged for the item, I expect to receive it. Basically you purchase on their website, and maybe you may receive your purchase, or maybe not. Not the best thing for a business focused store, where items you purchase you may really need for a presentation.

After waiting for a month I still have not received my order. They switched what I initially ordered. I am still waiting. Please do not order online or you will be sorry for what you did. Awful customer service. Buy from a reliable one such as Best Buy.

Went to Staples to buy printer and I went to use my Staples card. For the very first time it was declined. Make a long story short I had a charge of $25 on my Staples card that turned into over $100 because I never paid it. I told them I never use the card. Well I figured out what must've happened is when I gave the kid my rewards card I gave him my Staples credit card by accident, but I had also given him my bank card. He charged it to Staples credit card. I didn't even know I had a Staples credit card photo in my rewards card as I said this was months ago. Well explained to them what happened. The girl was I worry that I paid the full amount all the charges that incurred before I can make any purchases on my card. I refused. I bought the printer with another credit card.

My employees have complained several times how they have responded to ads at Staples only to find that the "fine print" in the ad prevented them from using it for anything of value at the store. I then responded to the store located in the City of Orange with a $10 coupon to purchase a trackball mouse for my computer. They only had one type, which was on sale, and when I took it to the register & presented the coupon to the clerk, I was advised that I couldn't use it unless the item was not on sale! This has occurred several times in the past but I didn't put much emphasis on it at the time.

Bought Adobe Photoshop Elements 14 from Staples and it crashed my computer. Had to uninstall it and took 2 more days to get my computer to work properly after. Staples would not give me a refund (out $170.00) but had I bought it online through Adobe they would have given me a full refund. Be cautious if installing this product and buy direct from Adobe in case you have problems.

WORST experience EVER! I have never written a negative feedback response, but I was so frustrated with the situation I went through the trouble of making an account just to warn others of how poor of an idea it is to choose to do business with Staples. I ordered an Amazon echo from Staples, and the site email and a call with a customer service representative assured me I would receive my package wishing the next 3 days. When I called back after that time period to find where my package was or my tracking information, they said they didn't even process the order because they had to "verify" my information. So I gave them what they asked, and they told me it would be there in a day or so.

Ordered an iTunes $50 gift card for my wife on December 19 amid countless advertisements across their site claiming that your gifts would still arrive by Christmas if you order up until the 21st. Apparently gift cards are an exclusion to their advertisements. My present for my Wife will be arriving on December 26th. I called and spent 1 hour and 57 minutes speaking to different Staples representatives, managers, and supervisors before finally getting to the highest person I could speak to. The whole time it actually sounded like I was inconveniencing them, or trying to make some type of profit off of them. A multi-million dollar company was treating this 50 dollar gift card as though it were a million dollar order.

Item was advertised on Black Friday for $3.99. Purchased product for my hospital staff and the product was never delivered. As claimed in their tracking, "undeliverable - store closed by 5 pm." The delivery address is not a store, and someone is available to receive deliveries 24/7. In conclusion, this is a fake sale to draw customers to purchase products.

I do not appreciate being lied to. It is the Christmas Holidays, and I ordered 2 sets of Crane Co stationery from Staples as they had competitive pricing which, along with various promotional codes, made them my choice. Two days later, I get a call saying they had been cancelled, because the "manufacturer has discontinued" the product. I go on to Staples.com, they are still available online. I go to Crane Co website, they are still available.

Called the customer service line to ask about return policy on video cards. After waiting on hold for half an hour I got a CSR that asked me "what's a video card?" Got put on hold again while she went to ask someone. If Staples wants to be a tech store like Best Buy they should at least have proper product knowledge (or teach CSRs to use Google). I went to an online forum to ask about Staples' return policy and got an answer in 5 min. Staples lost a $700 sale from me.

First, Staples employees are wonderful. The problem is corporate policy is to print and charge extra for premium paper. It is sleazy and underhanded, and reminds me of a grocery manager I had in the Bronx, who dropped out of place items into customer baskets when they weren't looking. Supposedly this policy is to give the customer a better product. No, they should give the customer a better choice. Some MBA must have had this idea, knowing people are in a hurry, unsuspecting, and probably won't notice the extra charge. I bought a Corolla; I don't need someone to charge more because a Ferrari is a better product. Let me decide. I am contacting other agencies to report Staples. I spoke to the district manager in Prescott and Flagstaff years ago and thought they solved this problem.

I needed a check on my computer because it is time to renew my Office subscription. I also work on two websites for organizations where I am a member. I was told I could not have the free check. I explained that my AVG anti-virus had expired and I was interested in knowing what I could add to have good protection. I was quoted $159.99 for a check and virus removal. I explained about my use of FileZilla as the FTP I use to connect to one site and was assured it would not be affected. When I picked up the computer I asked which viruses were removed and was told there was no information about that. The tech was looking at the report then on my computer and I could not see the screen. I was advised that the Staples brand for anti-virus was the best. I bought it. That was another $99.99.

I brought in 2 computers, a brand new one still in the box and my old one to have the profiles and data transferred to the new computer. They first told me 1 to 3 days. On day 3 I called and my computer hadn't even been worked on. I asked, "when it would be ready?" They said, "tomorrow." I said, "ok." I called on that Monday to find out my computer still hadn't been touched. When I asked when it would be ready they said, "we don't close until 9 pm." I went to the store the 6th day to find out what was going on. They said, "it was all done," but I asked for a manager because of the runaround for how long it took without one single phone call after the 3rd day had come and gone.

I was in the market for a document scanner, so I checked over 5 sites for good quality scanners. One brand had a terrible rating on all the sites, less than <1 out of 5. I went to Staples to purchase one with high reviews, and they did not have it in stock and recommended the piece of crap scanner (over $500). A discussion turned to an argument, where I was told my opinion didn't matter, the 5 sites with bad reviews didn't mean anything, and it was more important to carry variety. Buyer beware at Staples. I walked out in disgust and did not make a purchase.

Today, my laboratory instructing partner and I went to Staples to print a large poster. As teaching instructors we often have the need to print posters under short notice as we are at the mercy of our professors. When we asked the woman working at the printing centre if we could their express printing service she looked at us as if we had asked her to donate us a kidney. She was not remotely helpful, accommodating or apologetic when she told us that she would not print our poster for the next three days.

I recommend that everyone stop shopping at Staples. The CEO's letter identifies that the organization is about integrity and customer focus, that was the farthest from my experience. My situation was that a Supervisor (Anthony) indicated they would match a price at a competitor (We spoke about every specific. He identified the exact next steps I would need to take and I followed them precisely). I was instructed to return to the store on the Friday after Thanksgiving with my receipt. Upon return, the store manager (Ryan) indicated that they would not match pricing. Had I known, I would have taken another approach (based upon timing that option was no longer available).

I ordered Christmas cards for my company and myself personally on 11/20/15, thinking that it's early enough to get them before 12/5/15, when I leave on vacation. Plus, the website says 5-7 business days. First, Staples.com doesn't have an easy link to the Copy & Print part of their company on the website, to find the holiday cards. Then, when I did navigate to the holiday card section, I saved several templates and drafts, but every time I'd log back in, they wouldn't be there and I'd have to start over. Plus, why don't they have an icon so you can save your "favorites" like every other online card company?

During the last weekend in November Staples ran an ad for a Lowe's $100 gift card to cost $90. The ad ran and expires 12-5. Today, 12-4 I went in to get a GC and they were out. I asked about rain checks... They don't DO rain checks. I said "You do not have enough stock." The girl shrugs her shoulders; she calls manager, "no don't do rain checks."

I placed an order of IPAD online for a black friday deal. 1 week later, I still didn't receive the item and I called the customer services. She at first told me the order is canceled because of Out of stock. Then I said "I received order confirmation after placing the order". Then she said cannot verify my credit card information. I clearly told her the billing address and it's correct. But she still said she cannot verify my information.

They advertise a coupon online for 5 reams of paper for just $5.00. Purchase the paper waiting for my $5.00 to ring up. I tell the cashier the paper is $5.00 not $25.00. I was told there is a rebate and she hands me the receipt with a rebate receipt. I fill for the rebate and it turn out it's a gift card from Visa. So the paper now cost me $25.00 not $5.00. I could get a check when the card come to call the number on the back of gift card ask for a check be mailed to me. I said, "Ya, right." I want a check from Staples so I can put it toward my cc. Staples refuses. There is nowhere on the coupon or in the newspaper stating you are going to get a gift card. Not a check for a rebate of $20.00. This is fraud to me, or switch or bait. Not Kosher this deal. I would never buy anything in Staples again. I am a good customer with them for my business.