Staples Reviews

I purchase in store and online for pick up at the store. Staples staff are very friendly and helpful. Staples pricing is usually more than I wish to spend but it's balanced out when I take advantage of their sale and clearance areas.

Andrew ** The store manager on duty August 10th at 9pm at store 0599 College Point NY was the most nastiest and useless person I have ever met. I paid $120 for a UPS package on 8/9/17 to arrive to Canada next day (August 10th) because my mother is in need of her medications. UPS called the store not once but twice asking for an invoice they were supposed to provide from day one and they never sent it. A clerk took the call yesterday and nothing was done. Today UPS called and spoke to Andrew ** and UPS was told both times it was going to be sent. Never happened.

We had ordered a chair and it had been recalled. Instead of sending us a new chair and picking up the old they wanted to send us a part that we would have to install. I tried to complain to their customer service department. Nobody cares. It has been over 35 days and we still do not have the part and nobody can sit on the chair until it comes in. I will probably have to pay a handyman to try to install the part. I will never buy anything from Staples again.

I don't know why I continue to bother with Staples rebates. It's time consuming and the process is just a pain to track! I had to call Staples for information on the process and the customer service agent I could barely understand then she hung up on me!!

I ordered office supply from Staples on August 3, 2017. Given the fact that I needed it urgently I opted for pick up at a Staples store. As much as it indicated the item was not available for pick within one hour, it was indicated that it will be available the next day August 4 for pick up. Today is August 5 and the item still has not been delivered. Upon calling Staples customer service I am now being informed the item will be delivered to the Staples store on August 7 at the end of the day! Thus, Staples is misleading customers to make orders knowing very well they will not be able to meet the delivery date! So please be warned, if time is of the essence shop somewhere else. I will not be buying anything else from Staples and I will be returning the item. Since it is now obsolete!

I placed an order online with Staples. Both my kids' school supplies from Staples.com. For around $140 dollars. The school supplies came when it was pouring outside and the UPS guy left them outside in the rain. When I got home the boxes were soaking wet so I called customer service right away. The customer service rep was telling me to take the soaking wet 3 boxes of supplies to UPS and return them and with the new labels she would send me. Also the other option she gave me was she would send me new supplies to the store and I can pick them up.

HATE STAPLES! Every year I make the mistake of buying something here with a rebate then spend an hour or two (or three) trying to save $30 or whatever. Total scam. Good for welfare recipients with nothing but spare time but horrible for business owners. Never, ever, ever again!

Staples in Milford, CT, once had a guy named Jared who I totally trusted with my computer. He doesn't work there now. I took it in because it was so slow and the internet is so slow (no one else on my wifi has the same problem). They charged me almost $200 to remove what they said were a lot of viruses. I took it home and it is as slow as ever. Also a note on customer service: They said it would be ready that day, but it was ready four days later. They never called me to let me know they would need more time. Also, I stopped by the copying area to ask a question. Three people were behind the counter talking and didn't acknowledge me. After a few minutes I just left. Absolute opposite of the experiences I have at Trader Joe's and Planet Fitness. I'm afraid the writing may be on the wall for Staples.

I purchased 2 Samsung S7 smartphones on April 28th, 2016 with the promise from the salesman that a $200 rebate from Staples was included with the purchase of these two NEW phones. Bar code on purchase was 10710428160953006. Sale # **. On April 29th I submitted the rebate forms on line. Order#**Tracking # **. In return I received a postcard with the comment "All required products were not submitted." I called the rebate center and talked to several individuals who dismissed me rudely when I did not know my rebate offer number.

Sorry, I am trying to vent. Last night at 1 am I got a flat tire right by the entrance to STAPLES on rt 37 in Toms River so I pulled off Route 37 into their parking lot. I could not get anyone to come help me at that hour and found a ride home. This morning, I found someone to help me go change the tire and when we arrived discovered my car gone! Went into Staples and was told it was towed!!! Called store and was told there is a 3 hour parking limit (huge parking lot). I was told the parking lot owner has someone from the towing company riding around all the time to tow cars. What a money scam this is! Was told by towing company $500 but they would give me a break for $225. It was obvious the car had a flat tire and not an abandoned car. Just a warning to everyone out there. Stay away from Staples parking lot if you have any auto trouble.

I am in need of replacing my home computer tower with an updated version of windows and all the necessary components to operate what I have. I am not a computer oriented/savvy individual so I have few questions concerning prices, software, how to, etc and what I might need to purchase in order to get everything I have in my old to computer into a new one. With that being said I went to my nearest Staples store in Palm Bay Fla. located at 1595 Palm Bay Rd. Palm Bay, FL 32905. As I enter the store I was greeted by one of the cashiers - to which I expressed the reason of me being there. The lady directed me to the computer/electronic counter and called a technician.

I bought an Intuit virtual downloadable product through Staples on June 28th 2017. They charged my visa card on the 4th of July 2017. They asked me via telephone voice messages to confirm the product name and my email address twice. Each time, I've been on hold for over 45 minutes. On July 10th, an unnamed person apologized to me and assured me I would receive a download link the same day. We are now July 12th and I did not receive the link yet. Also, a week ago, I asked them to cancel my order and refund my credit card. They replied that the product was not returnable. I replied, "I don't want to return it since I never received it." Then, dead silence from these idiots. I now work with my visa card provider to have this charge reversed. I will never buy any thing from Staples again and will also avoid Intuit products as they put up with dishonest distributors like STAPLES crooks. Please help us boycott Staples, USA and Canada.

My card was charged for an order I did not place. Now. Though I have a Staples account, I do NOT save any credit cards on their system. I wrote to Customer Service 5 times about it and called 4 times in the past 24 hours. Every time, the first few times every person who got back to me said they would cancel the order and refund my card. And also deactivate my account, which has clearly been compromised. Also they would send me email confirmation that this has taken place. That never happened.

Staples customer service is the worst I had in a very long time and I'm talking about the worst. When you call the 1 800 number they have a bunch of people that barely speak English that you barely understand on the phone.

Placed an online order for in-store pickup. Was injured the same day before I could pick up the order. I called the store (Wooster, Ohio) and asked if I could have my wife or son pick up the order for me (with the pickup-email and photo ID). They said, "NO!" I explained the circumstances and even told them that I used my wife's credit card to place the order and they wouldn't budge. THIS is one of the reasons we haven't purchased from Staples in a LONG time. We will never buy from them again.

I don't know if management knows how "customer service" destroys business but orders are not filled even with confirmation email. I ordered a stereo system on June 24th with a European credit card. A day later I got an email to call Staples as you do not accept European credit cards. I called on the 26th and talked to an Indian guy who put me on hold several times and finally told me to call again as I called outside the order service hours. So a day later (27th June) I called again and talked to a lady. The line was not very clear and I repeated every piece of information several times. The whole call took about 20 minutes. Question one: Why do I have to spell my address and email address when I have an account and have entered the data before? After the call I got an email for confirmation and an expected delivery date of 11th July. On July 1st I got an email to review and rate my order.

I order something (clear Amram 2" standard attachment/red Amram tagger gun) online on June 19th. I got a email stating it will be ready on that Friday so I went into the store to pick it up. This store is the closest store to me which is in the Rim. It takes about 30 minutes on a good day with traffic. They told me it was not in and I said, "Okay thank you." I get home and I have a email that tells me my stuff is in and ready for pick up. So I called them this time to check on it so I would not have to travel again that far. Got a hold of someone and was put on hold for 15 min. Finally someone came on the phone to tell me they have it in their hand. I can tell you one thing I will not be ordering or shopping from Staples again. Now I know why they are closing stores. One they are too far and two they don't know what they are doing.

I purchased a 48 x 48 activity table on-line. When it arrived, we carefully unpacked it and laid it face-down on a protected surface to attach the legs and adjust them to the desired height. When done, we turned it right-side up--only to find that three of the corners were damaged -- two corners with very bad gouges so you could see the particle board under the laminate. This was disappointing to say the least. Of course, we should have inspected the product when it first arrived before spending two hours attaching the legs. In our defense, the corners were packaged very well.

Simply tried to pay my Staples Business account - only a small amount due. A problem occurred for the third time since last November 2016. I had secured my ID and PW with two security accounts... and again it was not recognized by Staples. Then, when online, I paid my bill, I was told I could not receive an online receipt or confirmation of payment online, but only by postal mail. I have summarily closed this stinking account.

I purchased a Dell multifunction color, wifi laser printer online from Staples. The printer was for my home office and I was in no hurry to unbox it so it sat around for a week. When I tried to set up the printer, it would not connect to my Linksys 1900 router nor was it recognized by my iMac. I purchased a Linksys signal extender but signal strength apparently wasn't the problem. I spent hours with Dell customer service and they could not make it work. The Dell rep told me to return the printer within 30 days for a refund. I returned the printer on the 35th day and Staples would not accept the return. I was given a number to call and the return period shrunk from 30 days to 14 days, talk about insult to injury. Anyway, at 53 I sent my first tweet and it was a complaint concerning Staples customer service. I caution you, stay away from the Staples horrible customer service gauntlet.

Yesterday I purchased a Apple iPad 9.7 inch 128 GB along with several accessories. Before purchasing it was explained to me that the item would arrive to the store no later than 6/16/17 and I was given a ticket that indicated this to keep for my records. The Manager Michelle took my information because I was also applying for a Staples credit card. Once that was completed we proceeded to checkout. Once the transaction was completed I was given the receipt for all the items. A conversation between myself, the manager & an employee then took place... I asked the manager if by the grace of God the item could be in on Thursday and she said yes and that UPS delivers by noon and she will have someone call me. If it does not come via UPS then they will see me Friday. So I proceed to leave the store under the impression that what the manager told me was accurate.

I spend thousands of dollars a year at Staples. Won't shop Staples again. Bought $80 corded/cordless phone at Staples on/about May 10, 2017. The store on Tarrytown Road in Elmsford, NY. A friend hooked it up for me. Tried calling my number from his cell phone and my new phone didn't ring. Tried calling me again. New phone did not ring. Got in another young tech-savvy kid to try again. No luck. THIRD person came to my home to see if this phone would ring. Sometimes it rang, most times it didn't. Okay, new phone is defective. Phoned Staples and told to return it.

I have purchased three printers in the last year from Staples. I also use Staples for all my large printing and copying needs. These purchases were for my business where I need an operating printer everyday. They only stand behind what they sell for 14 days and then my only options is to buy another printer to complete the necessary tasks for my business. I met with the store manager Jeff, and he was unwilling to make it right. Maybe it's above his pay grade.

I purchased a $300 computer from the Staples in Laramie in 2012. I took it home, and it would not connect to the internet. I took it into the store the next day, and they connected it to an Ethernet cable and told me it appeared to be working just fine, but that they could send a technician to my home to diagnose the issue with my internet for $99. I asked them if they were to find nothing wrong with my internet, if I would be refunded that fee. They said I would not. So I took the computer home and it still would not connect to the internet. Everyone else in my house was able to connect to the internet, and I was able to connect on my phone. I tried plugging in the Ethernet cable, and it did work that way.

I ordered business cards online. Went to the store to pick them up, and of course there was a very lengthy wait (30 minutes at least) because they could not locate the UPC to ring up the order. I signed up for Staples Rewards program because the guy helping me was very nice. Manager walks over and starts to get his hands involved with the transaction because the agent helping me out really could not find a UPC. Finally, they start ringing up the cards under a pseudo-UPC and I see displayed on the screen "$10.20" and the big boss man says swipe your card; I say no, I already paid. He goes "PAH..." Then shakes his head and I grab my cards and walk out the door.

I received an email (at 5:22 p.m.) for a coupon that included $5 instant rebate and $41 easy rebate for a total saving of $46 on a case of paper for in store use only. I went the following day (nearly 60 miles each way to the nearest Staples store). The cashier's receipt and the Rebate Receipt both stated the same rebate/savings, however, the Rebate Redemption Form said the easy rebate was for only $36. After extensive Live Chat with a Staples representative and repeatedly saying I was wrong (even though I had everything in black and white in front of me), he finally said he couldn't help me and gave me a number to call.

You deserve to be acquired by anybody based on your poor treatment of REGULAR long-term customers! Your local customer service in Rockland, Maine is horrible. 1 cashier, 10 people in line, and 5-6 employees wandering around. Easy Rebates? What a joke. I first signed into my account... THEN I could not sign in to Easy Rebates because they did not accept the password that I just used to sign in!! All of your rebate offers are TOO SHORT - the one I am looking at goes from 4/23/17 to 4/29/17!!! 6 days? Including a weekend? Then the offer message says "YOU MUST SEND IN YOUR REBATE WITHIN 60 DAYS FROM YOUR PURCHASE DATE." WHICH IS IT? 6 OR 60 DAYS? This is why I really hate to go to Staples.

I am very disappointed with the Staples Ink Recycling Rewards program. In the past I returned 10 empty cartridges and would receive 3 dollars per cartridge (30 dollars) as a reward certificate in the mail. Today I called to find out where my certificate was for the past 20 cartridges returned to learn that I could only get a reward online through their website. But they now have a catch that if I don't make a 30 dollar purchase for ink within 180 days after returning the cartridges, I won't get the reward and there is nothing they can do for me. I used to wait for the reward to come in the mail and then go buy their expensive ink because of the certificate they sent me. I will be shopping elsewhere for my ink and returning the empty cartridges anywhere else but Staples.

I purchased a Chromebook and was offered Office 365 as a bundle for a year at a reduced price. I purchased. I received my Chromebook and could not download. I went to the store and was told it does not have Windows so I should not have been offered Office 365. I returned Chromebook and was told to download the Office 365 on new computer I purchased. I could not download it on my new computer (It probably thought it was on the Chromebook). Anyway long story short despite Staples misrepresenting the bundle they will not give me a refund and I am out about $55 bucks. I will never shop there again.

Have bought several comps from you but will never shop with again since you are part of the theft scam Square Trade warranty crap. Thanks for helping them to rob me. Why in the hell would I buy a warranty that runs concurrent with a manufacturer warranty? Guess I didn't ask the right question. I guess asking your employee if I really need it is the wrong question. Do you own that company? Or do you get so much for every useless warranty you sell? Thanks for theft. I'll help to spread the word to everyone I know and more.

In short, the Staples printing ordering website is EXTREMELY non-user friendly and I feel that I am being punished for their error by having paid for & being left with unusable products. There is also ABSOLUTELY NO CONCERN FOR CUSTOMER SATISFACTION OR QUALITY! I ordered 6 items from Staples online printing service to be shipped to my home for an event. Two of the prints didn't even arrive with the shipment. There was no packing slip or note of the reason for the missing items.

I have been through this with our Staples store a few times & there's only one way to say it. Their printer ink rebate for empty cartridges is just a bad joke for many people. You may as well just throw the used cartridges away. I had a receipt for 12 empty cartridges turned in, but it's past the time limit. Got 4 more empties now, but due to the way they work it, I can't get reimbursed for these either. If you buy a lot of cartridges, you may be able to use the program. Otherwise, it's a joke. I finally ended up getting more cartridges at another store. I won't do any more business with Staples if there is any way around it.

Associate told me I had 30 days to return. I go in to return a laptop charger that is useless because it doesn't fit my laptop within the 30 day window. I'm told that it's only 14 days to return items that are not office supplies. Apparently you only have 30 days if you DO NOT have a receipt, yet 14 days with receipt. Wait, what??? Also, office supplies are unlimited days. Who returns office supplies?

On 3/14/17 I purchased 2 packages of ink for my printer, paid and left, apparently the ink packages are suppose to be taken out of the hard plastic case which they weren't and I had no knowledge of that. One week later I needed the ink and when I went to put it in I literally had to break the plastic case it was sealed in. When doing this I realized that the other package was the wrong numbered ink, apparently I hadn't notice it when purchasing as it was on the same rack. I took the wrong cartridges back on 3/27/17 and after going through 4 people a manager came from the back room and told me they were not going to exchange it as it was in the plastic case and accused me of stealing it!! I asked him if he realized how much business he just lost and he told me he could care less!! (I own 2 businesses.) This is not the first time I have had issues with this store and I will NEVER go back in there or another Staples again.

On 3/18/17 I went to Staples to purchase a laptop. I was initially given the runaround and finally an assistant manager assisted who then proceed to give me a hard time by questioning why I bought a printer at a competitor's store. I got the last laptop which was in an open box. They tried to sell me an extended service plan. I refused. The assistant manager took the laptop and charger out of the box to test the laptop. The laptop worked. When I got home I noticed the charger was missing. I then looked closer at my bill to see why I was charged so much for the laptop. The assistant manager committed fraud by knowingly charging me for the two extended plan I told her previously that I did not want.

After purchasing paper with a rebate promotion, I tried to claim it. The system confirmed my account email and said I must use a prior PW associated with it. I did not remember that and tried to reset it, but no mechanism on the easy rebate site was there. I tried 3 chats. Three solutions were different; none worked. Each time the account was said not to exist but it not let me set up an account because the same account must be used. A complete circular event. A phone call to 877-266-6483 was a circle of choices, none of which addressed the need. No person could be found. I will return the paper to the local Staples. It felt like a successful runaround.

Made a purchase online with a pickup in store 2/9/2017. I immediately submitted for an "easy rebate" same day. Denial postcard came 2/20/2017. Called Staples 2/21/2017 to find out why order was not recognized; I was told then that the transaction was then found and all would be updated, rebate would be processed within 2-3 weeks. I checked the status tonight, I've got the same message I did a few weeks ago: Invalid, Missing transaction data. Staples denies transaction ever existed. Staples states they cannot see transaction. I signed for order when I went into the store to pick it up. Staples denies I did this.

Bought an inexpensive copier for my wife in August of 2016. She just opened it in March of 2017 and it does not work. All we want is an exchange this product is inexpensive plus the company I retired from and where my wife still works buys many products from your store. I called and left a message for a regional manager after my wife got the run around from your Fairfield, CA. store. The regional manager did not respond. Is this the reason your company is going downhill, closing stores and the like? We need to speak with someone who will help us. Ready to call Better Business Bureau and local television helpline. Come on I worked in retail for 35 years and never treated customers as badly as Staples.

Bought online a Point of sale and return it back to the Staples in Parkway Mall Ellesmere store Scarborough after 1 week as the scanner was not included in it but in the advertise, it didn't tell you whether it was or not, paid $757 (item num 1463629). It was this 12th of Feb 2017, the manager of the store told me that he will take care of everything, no worries, so I left with confidence.

I ordered business cards and provided a thumb drive of the image. None of the self-serve machines were working so the printer associate downloaded the information onto an interior machine as I observed. He made a couple of tweaks and said all was fine. I returned the next day and the back of the card had not been printed and the cards had been cut leaving a large and obvious border on one side. They needed to be re-run.

I placed a call into Staples for some toner cartridges on Tuesday Feb 28, 2017. The items were supposed to come the next day March 1, 2017 instead Staples leaves me a voice message telling me that my items will be delivered on March 2, 2017 because of their mix-up. Thursday, March 2, 2017 I get a call to tell me that they attempted to deliver to the address but they were not able to find the address. That's because the stupid ** customer service refuse to change my first name and the city and state along with the zip code. When customer service asked me to verify my address them dumb ** nuts still sent it to the wrong address.

Ordered Tax Software via staples.com. Did the 1 hour pickup -- promise that the order would be ready in 1 hour. Was careful to ensure that the store had the Tax Software. Get confirmation in email. Get to the store later that day (about 4 hours later) to pickup. Store had no record of the order, so could not give me the tax software. I used a rewards coupon with my online purchase, so if I were to buy it at the store, I could not use the coupon.

I ordered, online from Staples, a new Dell laptop computer ($499) which was delivered 3 days ago. I also bought a 1 year subscription to Microsoft Office. In trying to set up my Outlook e-mail account the machine locked up and, after trying "restore" to no avail, I called Dell support and was told that it would cost $101 for warranty service. After spending 7 hours troubleshooting I was then told that the computer had to be fully reset, which would take 4-5 hours (overnight) and would wipe all data from the computer. The next day (after reset) brought the same problems. Again called Dell tech support and this time found out that my "new" laptop was actually 112 days old (according to the service tag and their records)! So Staples is selling refurbished computers as new! Beware! (Computer being sent back to Staples.)

For years I have bought TurboTax deluxe and always received the state tax forms with it. This year I found that Staples was offering the deluxe version for less (I should have suspected) and bought it. It does NOT come with the state forms. That's an extra $40.00. As a result of my, what I thought, good deal with Staples, I went the next day to purchase a keyboard for my Apple computer. What a mistake: I can't help but wonder if I received the same screwing that I received buying TurboTax from them. Make no mistake: I am NEVER going to a Staples store again... not trusted.

I came in to buy ink and signed up for rewards so I could get paid to recycle my used ink cartridges. The clerk apparently never entered in my rewards because when I came back to turn in my 10 empty cartridges, they had no record of me in the system. The clerk took my cartridges and had me resign up for rewards. He, along with the other clerk, never told me about the $30 ink purchase necessary to activate the return policy. So I gave him $40 worth of ink cartridges (I'm a teacher) and one day later, Staples is not going to honor the promotion because they "have no record of my ink purchase prior to the return."

Supposed to be a "rebate" but what I got was a reward voucher. Naturally I have to spend more money in their store to redeem. This place sucks. I think I will just start ordering everything I need from Amazon. Much better to do business with!

My elderly father in-law makes homemade wine. Since I have a background as a graphic artist I offered to design some wine labels for him to put on his bottles of wine. He doesn't bottle all his wine all at one time because it takes over a few weeks to bottle the various wines he's fermenting. It's difficult to estimate how many labels he needs based upon the different types of wine and how many bottles each barrel/carboy will produce.

Ordered camera on boxing week sale & 2 types of special film for it. 6 days later, 1 day after the sale ended, they refunded my money for the camera and said they didn't have any, sent me 2 boxes of expensive film I couldn't use. I called customer service. They said deal's over and I'll be paying full price. Fought them on it and they agreed to sell it to me at the agreed upon price when stock was replenished-- said they'd call me. They did not call. When I called the extension they gave me, it did not lead anywhere and turned out to be false. I will be disputing the charges for the film. A class action would be preferable.

I purchased an HP 8600 inkjet printer 2 1/2 years ago from Staples. Love it! Since that time, I have purchased genuine HP ink cartridges (XL High) also from Staples. However, after misplacing one set of cartridges, I purchased another. In the meantime, when that ink ran out, I found the first purchase ($80.00). I installed two of the cartridges requiring replacement. For whatever reason, the printer did not recognize that the cartridges had been installed. After checking the date on the package, they were good until Jan. 2018. So, I didn't understand why the printer was not accepting them.

I ordered claim forms that we need for our medical billing service. Normally I buy them from WB Mason but they are currently backordered. WB Mason price is $9.95 per pack of 500. I ordered from Staples instead without looking too closely and got a pack of 100 for $19.99. I sent the comparison price to Staples and they insisted that the forms are not the same. I scanned the 2 forms, one from Staples and one from Mason, to prove that. They still insist that they are different and will not honor the price match. I will never place an order from Staples again if I can help it since their price match pledge is a joke.

I hired Staples to make up and mail out thru the post office eddm site. Paid them 1027.46 and after 3 months of fighting they never sent my ads and got paid for nothing. My family and I went door to door asking if anyone had gotten an ad and all said no. The post office had no record of ever getting or mailing them from Staples. Staples never sent a confirmation from anyone that they were mailed and because they are so big us little guys get the short end of the stick. I am never using Staples. All my customers see this and we will direct them to some other office store, and give them a free something for not using them. I also stopped using the bank that I run all our business transactions thru.

12/15/2016 I went to Staples Ontario Oregon, they had (2) Brothers printers side by side identical (1) for $149.99 the other on special $50.00 off being sold for $149.99. I asked what the difference was and was told the special comes with a year supply of ink, I said I will take it and was told they don't have any but we will send to you.

Bought 2 cases of Staples paper for copiers 3 months ago. Filled out rebate online that day. Still have not received. Was told twice that it shipped. All lies. Today, told it will come in 30 days. Right??? Instead of doing a rebate, price the paper the right way on the day of the sale. Quit ripping off business owners. Will NEVER shop at Staples again. Office Max will shop them.

Bathroom very dirty. At 9:30 in the morning it should have been very clean. The dirt along the baseboard shows that thorough cleaning has been ignored for a long time. Having been a business owner for several years I know what it takes to leave a good or a bad impression of a store. This was a bad impression.

Ordered all in one HP desktop. Early Monday (Nov 28), got a confirmation and delivery date for Tuesday Nov 29. On Tuesday I received an email saying the item is out of stock and that I can go back and reorder once item is in stock. This was a cyber Monday deal, no back-order as an option. I had already promised my son the PC is coming the next day. :( Called customer service, spoke to one employee from overseas, asked to talk to someone in the US, hoping to get the same price as the one I got on cyber Monday. The person from Kentucky apologized profusely and said that I would receive a call from someone in two business days.

I purchased a laptop on Cyber Monday and was able to check out and got a confirmation. Two days later after all sales were over they cancelled my order and said it was out of stock. The same laptop was still available online to purchase that day for $250 dollars more and they would not honor their commitment in my sale. I asked for a supervisor and basically was told "you are never guaranteed a purchase online from Staples." My advice is never shop an important purchase from them and I know I will take my business elsewhere from now on. I am now at a hardship to find a decently priced laptop for my 75 year old mother for Christmas.

I researched many Cyber Monday laptop deals at various websites and selected an offer at Staples. My order was processed and an email confirmation was sent even showing estimated delivery. Then four hours later they sent an email which I saw several hours after that saying, "Sorry but we are cancelling your order. We are out of stock." So of course by this time any other Cyber Monday offer I could have pursued is also sold out. I spoke with customer service, a supervisor from customer service and finally the office of the president. They all "understood" my frustration and apologized but there was nothing they could do.

I bought Lenovo Flex 4 in Staples online for 499$. They got my money and placed order. After 24 hours when I try to track item it shows item is out of stock. When I try to contact customer care they are useless, not supportive, rude and they said, "You will get money back within 3 days". Today is Black Friday. I am supposed to buy something. If they hold my money how can I buy somewhere else? They suggested to buy something in Staples. This is second time I'm experienced this kind of problem. Don't go for Staples. They bluff people and try to block them not to buy in rest like Best Buy, Amazon etc. Aware of their fraud. I writing this to help someone who is planning to buy in Staples.

Ordered a filing cabinet that was to be used as a medcart. This needed to be delivered Monday 10/31. I knew something was off when the tracking wasn't showing up. I kept being told no one can contact the courier but was assured it would be there by 5pm. 5pm came and went, no one can tell me where my package is and I have wasted 5 hours of my working time trying to find out. I lost a $500/month account because of the incompetence and no one being able to help. Still don't know where my package is. They can't reach your delivery service and no one is offering to help. I was expecting at least to find a similar product in a store that's close and have it delivered same day. This is what should happen. I am being told there is nothing they can do. Ridiculous.

Live on an island off the coast of maine. Drove to airport about 1.5 hours away to pick up son. Stopped in Staples to purchase a dozen special pens. Later on when I eventually opened the pens they didn't work. On trip back to airport recently, I attempted to return the faulty pens. Unfortunately, the store no longer exists. So I called customer service and was told I would have to return the item to the store for refund or exchange. Regardless that the store was now closed, the customer service rep explained that she had no other solution. I wrote an email to describe the issue and received a response declaring the same solution the operator gave me. Return the item to the store as there is no other solution. If this had been an amazon product it would have been picked up with an apology the next day. Guess there's a reason the Staples in our area closed it doors.

First 1 star is too much. I don't know how Staples is still in business. I went to a local Staples store. Tried out several chairs. Liked 1 of them but it was in a brown color. I wanted black. The sales assistant said they cannot get 1 in black, out of stock even online. Today I look online just to double check. What do you know. 2 of them available at stores within 100 miles. It would be great but in store the chair is on sale for 90 from 170. Call the local Staples store back. The tech guys says "there is a chair in another store not listed".

Production center - I sent some items to print there, after weeks they said can't do it and my items returned to me. When the items were received in one Staples store, the quantity changed (I sent 11 but only 8 were sent back) no explanation at all, no excuses, no apologies. This is how difficult Staples make the things for you, it is not true the issue button.

Wanted to buy a laptop computer. After 20 minutes and no one would wait on me I asked the manager for help. I waited another 20 minutes and no one came to wait on me. I called customer service who transferred my call to the corporate office. The lady should have known the office closed 3 hours earlier. This all occurred between 7:00 pm and 8:00 pm on September 30. I will be purchasing my computer from Best Buy tomorrow.

I purchased an HP Laptop on sale for $470.00. Best buy had the same base computer but with touchscreen, more memory and faster for $350.00. I decided not to purchase the computer and was told that it would take ten days after they received the computer back until my credit card could be credited. It normally takes 3 to 5 business days and since they had the tracking number, there was no need to wait until they received it in their warehouse. The order process is simple unless you are using Staples Rewards. If you cancel an order, it could be up to two weeks before receiving your Rewards Points and in the meantime, you don't have access to them to purchase something else. Please be aware, I am referring to my online experience. My experience with customer service in the actual store was great, rating a five.

Placed the order and the next day picked it up at the store. Store personnel very courteous and professional. Went online and searched for an ink cartridge for my old Dell printer and found exactly what I needed. I found exactly what I wanted and the price was good. It was so easy to order online and they delivered it to the store at no cost to me. Couldn't believe that it got to the store the next day.

Good quality of Angling corkboard plugs. I say a minor price of $2.99 & not $4.50 on the shelf, and the foreign employee partially agrees while simply lowering my price & finishing my order. Employees are very professional & not robotic like other retail stores. Staples employees feel very much for customers, while fully attempting that they will repetitively return when interested. They are almost & psychological trying to help you out (like a family member), that I fully appreciate. Many retail stores never truly care about customers, & unlike Staples.

Worst experience. I bought a device from them. Didn't work with Android. Wanted to return. They told me the device S/N and box don't match. The manager was very offensive. I asked, "Should I open everything I buy from you and check all these things before buying?" She told me, "That would be your choice. I can't educate you how to purchase." Will never go back to any Staples store. If you want to buy s.t. from them, first open and check everything in front of the cashier.

Called staples at Fremont hub, CA to place an order by email. They inform in a very curt and rude way that the service ordering by email is no more available. Try to order online. The system doesn't let me select the store - The system is down (bad request it says). I call the store. They say "you have to call customer service". They can't help. I call customer service who take the call in about 10 min but are very kind to fix things. Total duration of events - 90 minutes. Order - 50 colored copies (time sensitive work) on a Friday. Call the store that I am coming to pick the order - wait time 15 minutes. Same person on the phone again the rudest way to talk: 'Next time you will be charged rush charges' - Irony of the situation - They will charge me a rush charge for my time wasted on STAPLES! I recorded my conversation with the sales guy in store. This is the third time an event like this happened.

A few years ago, I use to have my logs scanned at the local "Staples" store among other stores to email to my employer. About half the time that I entered, however, the girl behind the counter would tell me that the machines were being used and she couldn't do it that day. Finally, in frustration I wrote Staples Customer Service. I told them that they should either offer the service or not. I stated that if they were only going to offer it at their convenience, then they should clarify this to the customer by posting a sign. I told them that I delivered brand new trucks and when I came to the store it was through public transportation which made it extremely difficult.

I have been shopping at Staples for a long time. I buy all my ink cartridges there. I was told that if I bring back the used ones I would get a $2 rebate each. I have been bringing them in a long time [more than a year] I never get a rebate. I was told that since I turned them early in the month I would get the rebate the following month. The next month I turned in two more, and they told me I had to buy new ink the previous month and I would get a rebate discount. The next month I was told I would have to go to my home computer and print a coupon from the Rewards site. I said I had no ink that is why I needed the cartridge. In short, I never get the promised rebate, and I have turned in over 24 used cartridges. I heard Office Depot is the same. Is there a place where I can get credit on a new cartridge by turning in the old one?

Shopped at Staples for over 6 years for my business, spent thousands of dollars at your store, have Premier Rewards Status that does nothing for me as I have never received a reward. Spoke to 3 people at your Store in Charlottesville VA and no one knew anything there and was lied to on at least 4 occasions while shopping. Called for customer assistance, explained these problems to them and the young woman, Shila I believe she said her name was, said that she could not offer any assistance either. Adios Staples. Why did I ever bother to shop there in the first place. Future doesn't or won't be very rosy if you treat your customers this way.

I placed an order for Fitbit today morning. The price showed as $89.99 and estimated tax as $6.30 totaling to $96.29. I paid the amount using two gift cards ($21.40 + $20.04) and paid the remaining amount of $54.85 using my credit card. After confirming the amount, the receipt showed the total price as $125.29. Immediately I called the customer care and asked them. They said the price charged on the card was $83.85. They said that their site has the price as $117.09 and not $89.99. They said that they cannot give me for $96.29 and I had to cancel my order. Be careful with such fraud and verify your receipts after placing the order. I canceled my order immediately. I did not take any screenshot while placing the order online. I noticed the change of price in the receipt itself. The price from morning is different now in their site.

After giving Staples the benefit of the doubt I returned again to mail something in their Mailing Center. When I was here last month they didn't have any priority mailing boxes, however the person behind the counter was extremely helpful and kind...unlike tonight when I found out there weren't any boxes the person was extremely disinterested and indifferent to my situation. She couldn't wait to help someone else when I had patiently waited for her to help me. In fact I wasn't through talking to her when she abruptly walked away and helped someone else.

Yesterday (Mon., 8/22/16) I had gone to buy 16 composition notebooks at the Staples located in Bay Plaza, the Bronx that were on sale for $0.50 each. After looking throughout the store there wasn't any composition notebooks to buy. I had seen a sales rep on the floor and asked him if they were any in the back. Being that he just started his shift he said that he will check for me. After 5 minutes he came back and told me there was a huge box in the back with them. I asked him if I could get 16 of them and he said that unfortunately the night staff from the previous night didn't place them on the floor for sales. He said that I had to speak with the manager.

"Easy Rebate"??? "Difficult if Not Impossible To Get Rebate" is more accurate! It is the most outrageous waste of time and RIPOFF! Never received redeem coupon for substantial purchase and when I tried to redeem another rebate Staples puts you thru hell to get it, that is, if you ever get it. First I had to go back to the store because I never received the Rebate Redemption number but they assured me that I would receive it by email. When I finally got back to the site I was shocked at how difficult Staples makes it for one to fill out the forms with all those numbers and the wait time for a refund - up to 6 weeks. Be prepared to are enter a gazillion numbers: rebate#, SKU#, Redemption rebate number (a mere 17)...

I bought a CANON Printer MB2020 printer six months ago and for one week I turned it off and we went to vacation and when I came back, display turned to Chinese language and orange light is flashing. I checked their website and I did whatever I have to do based on their website, but doesn't work. I don't have my receipt but I have my bank statement and unfortunately manufacturer's website and customer service is a DISASTER and nobody is responsible. Could you please help me to return or exchange it? Please update me.

I get emails from Staples.com with daily deals, special promotions, coupons, etc. A couple of weeks ago I was looking for a printer and noticed a coupon with $25 off $100 from Staples.com if I signed up for VISA checkout. In the description it said that the coupon will get reflected at the last step. I also used Staples rewards to partially pay for purchase. Not knowing how VISA checkout works I kept on clicking next until very end including clicking on submit but never saw any $25 credit or reduction. Immediately after I placed the order (literally few seconds later) I called Staples customer service and asked them to explain. They told me that coupon has just expired and can't be used.

Okay STAPLES can't believe I Have to spell it out to you but here it goes: an EMAIL print job means you don't to have to come in and you should not have to call!!! You send the email, you walk in and pick up products. Nothing else nothing more. Why are the STAPLES employees making this so damn difficult??? If you have an email print job the STAPLES store that you sent it to should call you or send you a text stating they have received the order, not the other way around and let you know when to pick it up. Period. There also should be two lines one for pick up, one drop off. Easy peasy. Don't make something so small get out of control.

Like this store Staples Londonderry NH for convenient office supplies. But be careful when you use their mail services. Make sure to save the receipt. A label was printed up for my package that was not the address I need, foolishly, I did not notice nor did I keep the receipt. Package was returned to my home. There was nothing they were willing to do to help me, because I did not have the receipt.

Although the guy that helped me at store #0986 was very nice, the nonsense with their promotions, rebates you never get, rewards for ink cartridge that you never get means that I will be shopping elsewhere from now on. The store is one big scam! There is no number on the receipt called "Order Number" making it very difficult to file for a rebate or reward, or for recycling credit.

Staples has been unable to post my purchases to my rewards account including my ink recycling since May of this year. I have gone through hell to get them to rectify their errors and they keep sending me a bone to pick on. They have no idea how unworthy and unproductive, not to mention unprofitable, the rewards program is to them. You have to fight for everything. What a joke. They need to clean house of all the high paid sergeants around the world and let good employees who sweat and toil get the job done.

June 29, 2016 - Staples, 2950 Belcrest Center Drive, Hyattsville, MD 20782 - New copiers installed. Copier can fax, print, email, copy etc. Copy center white male employee reboots copiers after customers prints or send emails from printers to see what they're working on and even takes photos of customers with his cell phone when they're about to leave the store. Is this right? Customers don't even know what's happening to them at this slick Staples.

I have been shopping at Staples for over 10 years. Same with Home Depot... so here we go. First rebate check for 1999 was sent to me in another person's name, on the check it said, "To make sure you brought in proof of identity... right." Wrong name, then in last september I received the paper at regular price which is what Staples told me, and then I was to get a 35.00 rebate in the mail in the form probably of a visa for staples card. I never received it. So why is staples not doing so well, maybe they need to satisfy their customers, stand behind what they say, and correct their problem the first time they are addressed. Not never, or someday.

I ordered the portable AC from Staples store. All paid up with free delivery, I also provided my cell phone # for any contact. The ETA for delivery was 2 weeks after the order. There was no delivery at that time so I came back to the store to ask for help. They mentioned I should contact to customer service online which I received the respond after 2 days. They provided me the tracking # from carrier UPS. I followed the tracking # but somehow UPS couldn't make the delivery either by saying they can't locate my name in the building directory. I called to STAPLES customer service to give the feedback. All they said that's between the carrier, UPS, and me. STAPLES has no responsibility for late or missed delivery. That's it STAPLES. No more business with you guys for anything. Best of luck on the market for competition.

I want to take this opportunity to help everyone by telling them not to buy anything from Staples. They are the worse guys I have ever dealt with. They are fooling people in the name of rebate. I haven't got my rebate for the laptop I bought during last year during thanksgiving. Also they have worst customer care department. I have called them several time and every time they will make fool of you by promising another date in confidence. I hope everyone read this post before even thinking of buying anything from staples and falling into their trap. In one of the call they promised me if I did not get rebate in next 15 days they will return all my money and next time they refused any promise. I have been asking for proof that they have sent my rebate, but they refuse to give any. I have strong feeling those guys are lying and they don't want to give my money back.

This item was never delivered to me (6/6/2016 by 5:00 p.m.). I called Staples three times after I was told this item was delivered to another address around 11:00 am for them to correct their mistake, but received excuses and excuses. (Delivering my item to another address was never a contract I entered into with Staples.) Staples your service is poor and unprofessional. I never asked for the item that I bought to be delivered to another address. For a first time customer, I would not be going back to Staples to purchase anything. Neither I would not recommend anyone to your store because your company is not customer oriented. The staff there more upset because I called in connection with my order that was delivered to a wrong address telling me that I have to wait 48 hours before they can get back to me.

My husband is up for election and being interviewed on Monday for a TV broadcast. Ordered a banner on Wednesday, pick up guaranteed for Friday, made it there Saturday and print job not even started (may I say we paid in full). "Come back Sunday, first thing". We called Sunday before making the long drive, print job not even started. Talked to store manager, Matt, and all I got were excuses about how he is short staffed and our print job isn't the only one not done on time. Really? Like that is my problem? If they had at least gave us a courtesy call I could have respected their dilemma and gone elsewhere. Now it's Sunday afternoon and we're left to scramble.

I went through about 3 months of going back and forth between Staples and Verizon regarding the promotion that was offered to us for switching over to Verizon from AT&T. After all was said and done, Staples not only DID NOT made good on the things their employee promised us, but also provided zero compensation once I brought the issue to their customer service department. This is the problem with corporate America today. There is zero accountability with these corporations. Not only will I never shop there again, but I will continue to talk about their poor values through social media and customer forums so that others will not shop there either. DO not go to Staples for any promotions. They do not have competent employees and they will not compensate you for THEIR mistakes!!! Sincerely, Beyond Frustrated.

Staples claims they sent me a Staples Visa gift card in three occasions. I believe they deliberately lie to their customers. I will never shop at Staples ever again. ** is the rebate number or whatever the heck it is.

First, my computer crashed and I have no job and in these days all applications are done online. I went to my local store in Auburn N.Y. to see what they had to offer. I found what I wanted and was told I could get a credit card with no payments and no interest for 18 months. NOT!!! I call their credit department and I was told I was mislead? They said I had to make minimum payment or face late fee. That was the reason I bought the computer in the first place.

On 4-26-16 I placed an online order through Staples for a 4 drawer file cabinet for my parents. After calling them to let them know it would be delivered they said "We don't want it". Within 30 minutes of placing my online order I did two things: 1) went back online and cancelled the order, 2) placed a call to a customer service representative and cancelled it. It is now 5-02-16 and I have still not had the $169.99 placed back into my checking account. I have made several calls to Staples inquiring about getting the money placed back into my account. They say the reason it is not reimbursed is that "it is out for delivery" and they cannot tell if the item ever "got back to the warehouse".

My son dropped off his 3D printer to be mailed in a box with a preprinted label. 5 days later we noticed it was not shipped. They would not provide me a receipt at drop off. Hmmm. It was either stolen or lost by Staples. The company we are shipping to has insurance but they need a statement from the assistant manager who remembers and knows us from purchasing. The assistant manager wanted to provide us a statement but Staples will not allow him to do so. Staples would fire him and he would lose his job. He has a family. After talking to several corporate people they said it puts them in unfavorable position. What about my son and doing the right thing? It is only a statement and a 400 dollar printer.

Early March I inquired at Staples about hiring. I was told by Ariel, the General Manager of the San Leandro, California Store that they were looking for 2 Part Time Sales Associates and told the General Manager that I was interested. He said apply online and I will call you in for an interview. I applied online and returned the following Wednesday to inquire on the status. He said he was real busy and for sure he would call me for an interview the next Tuesday. Tuesday rolled around and I did not hear from Ariel and I went to the store to inquire.

This is the second time I've had a problem with Staples. I bought a chair from them about 6 months ago and not even 3 months after I bought it, the whole chair collapsed. By the way, yes I did put it together correctly as per the instructions. I understand that's not exactly Staples' fault, but obviously there was a reason the chair was on sale... If they had had complaints about the chair before, they should warn people not to buy it.

Staples at Potomac Yard, VA is scamming people by telling them the printers come without ink even though the printer box clearly says ink included. They tell people that the ink that come in the box is just for set up. That is a huge lie!

Last December I ordered a paper shredder that had a $35 rebate (SKU 1417714). Confirmation order listed SKU 1417717 and that was item that was shipped. They have refused the rebate stating I did not purchase the correct item and they also don't have the promo # in their system even though I still have copies of all the original paperwork. If I wouldn't have given the shredder away as a present I would have returned the POS for a refund. I will NEVER buy or even visit a Staples again!

First of all even giving them a 1 is painful. They need to have a ZERO as an option. I decided to call my local Staples for some business products I needed. They recommended I go to Staples.com to hold the items and pick them up at the local store. I went online and paid for the products which at checkout it showed an amount and free shipping in red which I was not shipping anywhere since the items were in stock in the local store but very limited. I felt good at check out and within minutes I get an alert from my bank showing the transaction I did using my card. Within the alert I noticed the amount had gone up by $50.00 so I called the local store and they told me that I would have to contact Staples.com which I did and canceled the order.

We could not cancel an online order on their website. Called them 5 minutes later and they would not cancel it. We cancel the order because the website would give credit at check out but it did not. They wanted us to fill out rebate coupon, submit it and see what to get refund.

I have been a Staples customer for many years. I shop at your new Tampa location on Bruce B downs blvd. I wanted to make a comment about an employee named Loren. I don't know her last name. She is a present women in her 50's. She has worked at the location for many years. She is the reason my wife and l shop there. She is always polite and helpful, very knowledge, and friendly. She always greets us with a smile, and has always resolved any problems, and returns in a flawless way. We specifically shop at the store on the weekends when we know she is working. She always goes above and beyond for her customers. I have referred many other local businesses in our plaza to your store because of the exceptional service. Keep hiring employees like Loren. There is no substitute for exceptional customer care. Great job Staples!!!

Just recently, there is a big sign that says "Now Hiring" at Staples Bayside Branch. I went in to inquire about open positions at Staples, talked to the manager Jordan. He was very nice and helpful, assisted me to apply online. I told him I applied online at the Staples website before back in September 2015 and February 2016. He insisted that I should apply again and that Staples are in fact looking for people, they are shorthanded. The applications stay on the site within 30 days, and Jordan advised me to call within 24 hours and ask for the hiring manager to confirm if my application was received.

Well I did not find what I wanted at the Staples store on Ellesmere and Victoria. The staff advised me to go to a computer at the store and order online. I was given an Associate to assist me at the store to do an online purchase. I remember recapping the delivery with them and on 3 occasions was told 24 hours. They did advise the order would reach my address by 29 Feb. 2016. I ordered my stuff on 26 Feb. 2016 and have still not received the order. This morning I got a guy at the location where I ordered the supply, who picks up the phone and tells me to call the online number as he cannot help me. WOW!!! Well I feel it is poor customer service as the website says too a 24 hours service for online. It is better to drive store to store for the product rather than falling for false promises.

A few months ago I brought in my XPS desktop for them to clear a lot of malware off of the computer. They succeeded in doing this but in return altered my computer's operating system. I gave them no consent to change my operating system to Windows 10 from Windows 7. They just did it without me knowing about it. I eventually found out because they returned it to me with all my files intact from Win 7, but now with the new Win 10. All my files from the time I was using Windows 7 almost all had error reports, and the taskbar - THE task bar, was disabled. My computer has been ** to this very day, and I hope to get it fixed soon at another tech shop.

Tried to use Staples visa debit card for online Staples order. Staples put my order on hold because I paid under credit card transaction as per the debit card instructions. Called Staples and fixed that problem and confirmed amount being processed was amount left on card. Today called Staples, found out order was cancelled. One hour on the phone and talked to three different departments with no resolution and must call back tomorrow.

So went to Staples in Torrington, hoping to get a great deal on a new office chair. Mine was badly in need to being replaced, and Staples was having a sale! The chair I wanted wasn't in stock, so a very friendly staff person, I think his name was Sean, helped me out. We put in an order for my chair to be shipped to the store (which is just down the street from my house). 2-3 Business days, and I was thinking "sweet new chair, finally". They gave me an invoice with tracking number. I went online and checked it out, estimated delivery was Monday.

So I called my local Staples store to see if they had a chair mat in stock and they did not and was told to order it online and it would be delivered to the store. But that is NOT TRUE they don't deliver furniture to the store if you order online... You have to go to the store and order it from there... Wtf? Their Online store is a lie and they take all your credit card info before telling you you can't have an item ordered to your local Staples store IF it's furniture. When I called the local Staples store they had no idea what was wrong and the lady was also a rude **. Poor customer service all around. Will be shopping elsewhere from now on.

I purchased a Canon PIXMA on sale via their website. The website listed the item as "in stock". I purchased the item, my credit card was charged, and I received a confirmation email with a date on when I should expect to receive my item. A day later, Staples sent me an email that the item was out of stock, and they would not be offering a rain check or back ordering. This is not an acceptable way to run an online store. If an item is listed as "in stock" and my purchase completes and I am charged for the item, I expect to receive it. Basically you purchase on their website, and maybe you may receive your purchase, or maybe not. Not the best thing for a business focused store, where items you purchase you may really need for a presentation.

After waiting for a month I still have not received my order. They switched what I initially ordered. I am still waiting. Please do not order online or you will be sorry for what you did. Awful customer service. Buy from a reliable one such as Best Buy.

Went to Staples to buy printer and I went to use my Staples card. For the very first time it was declined. Make a long story short I had a charge of $25 on my Staples card that turned into over $100 because I never paid it. I told them I never use the card. Well I figured out what must've happened is when I gave the kid my rewards card I gave him my Staples credit card by accident, but I had also given him my bank card. He charged it to Staples credit card. I didn't even know I had a Staples credit card photo in my rewards card as I said this was months ago. Well explained to them what happened. The girl was I worry that I paid the full amount all the charges that incurred before I can make any purchases on my card. I refused. I bought the printer with another credit card.

My employees have complained several times how they have responded to ads at Staples only to find that the "fine print" in the ad prevented them from using it for anything of value at the store. I then responded to the store located in the City of Orange with a $10 coupon to purchase a trackball mouse for my computer. They only had one type, which was on sale, and when I took it to the register & presented the coupon to the clerk, I was advised that I couldn't use it unless the item was not on sale! This has occurred several times in the past but I didn't put much emphasis on it at the time.

Bought Adobe Photoshop Elements 14 from Staples and it crashed my computer. Had to uninstall it and took 2 more days to get my computer to work properly after. Staples would not give me a refund (out $170.00) but had I bought it online through Adobe they would have given me a full refund. Be cautious if installing this product and buy direct from Adobe in case you have problems.

WORST experience EVER! I have never written a negative feedback response, but I was so frustrated with the situation I went through the trouble of making an account just to warn others of how poor of an idea it is to choose to do business with Staples. I ordered an Amazon echo from Staples, and the site email and a call with a customer service representative assured me I would receive my package wishing the next 3 days. When I called back after that time period to find where my package was or my tracking information, they said they didn't even process the order because they had to "verify" my information. So I gave them what they asked, and they told me it would be there in a day or so.

Ordered an iTunes $50 gift card for my wife on December 19 amid countless advertisements across their site claiming that your gifts would still arrive by Christmas if you order up until the 21st. Apparently gift cards are an exclusion to their advertisements. My present for my Wife will be arriving on December 26th. I called and spent 1 hour and 57 minutes speaking to different Staples representatives, managers, and supervisors before finally getting to the highest person I could speak to. The whole time it actually sounded like I was inconveniencing them, or trying to make some type of profit off of them. A multi-million dollar company was treating this 50 dollar gift card as though it were a million dollar order.

Item was advertised on Black Friday for $3.99. Purchased product for my hospital staff and the product was never delivered. As claimed in their tracking, "undeliverable - store closed by 5 pm." The delivery address is not a store, and someone is available to receive deliveries 24/7. In conclusion, this is a fake sale to draw customers to purchase products.

I do not appreciate being lied to. It is the Christmas Holidays, and I ordered 2 sets of Crane Co stationery from Staples as they had competitive pricing which, along with various promotional codes, made them my choice. Two days later, I get a call saying they had been cancelled, because the "manufacturer has discontinued" the product. I go on to Staples.com, they are still available online. I go to Crane Co website, they are still available.

Called the customer service line to ask about return policy on video cards. After waiting on hold for half an hour I got a CSR that asked me "what's a video card?" Got put on hold again while she went to ask someone. If Staples wants to be a tech store like Best Buy they should at least have proper product knowledge (or teach CSRs to use Google). I went to an online forum to ask about Staples' return policy and got an answer in 5 min. Staples lost a $700 sale from me.

First, Staples employees are wonderful. The problem is corporate policy is to print and charge extra for premium paper. It is sleazy and underhanded, and reminds me of a grocery manager I had in the Bronx, who dropped out of place items into customer baskets when they weren't looking. Supposedly this policy is to give the customer a better product. No, they should give the customer a better choice. Some MBA must have had this idea, knowing people are in a hurry, unsuspecting, and probably won't notice the extra charge. I bought a Corolla; I don't need someone to charge more because a Ferrari is a better product. Let me decide. I am contacting other agencies to report Staples. I spoke to the district manager in Prescott and Flagstaff years ago and thought they solved this problem.

I needed a check on my computer because it is time to renew my Office subscription. I also work on two websites for organizations where I am a member. I was told I could not have the free check. I explained that my AVG anti-virus had expired and I was interested in knowing what I could add to have good protection. I was quoted $159.99 for a check and virus removal. I explained about my use of FileZilla as the FTP I use to connect to one site and was assured it would not be affected. When I picked up the computer I asked which viruses were removed and was told there was no information about that. The tech was looking at the report then on my computer and I could not see the screen. I was advised that the Staples brand for anti-virus was the best. I bought it. That was another $99.99.

I brought in 2 computers, a brand new one still in the box and my old one to have the profiles and data transferred to the new computer. They first told me 1 to 3 days. On day 3 I called and my computer hadn't even been worked on. I asked, "when it would be ready?" They said, "tomorrow." I said, "ok." I called on that Monday to find out my computer still hadn't been touched. When I asked when it would be ready they said, "we don't close until 9 pm." I went to the store the 6th day to find out what was going on. They said, "it was all done," but I asked for a manager because of the runaround for how long it took without one single phone call after the 3rd day had come and gone.

I was in the market for a document scanner, so I checked over 5 sites for good quality scanners. One brand had a terrible rating on all the sites, less than <1 out of 5. I went to Staples to purchase one with high reviews, and they did not have it in stock and recommended the piece of crap scanner (over $500). A discussion turned to an argument, where I was told my opinion didn't matter, the 5 sites with bad reviews didn't mean anything, and it was more important to carry variety. Buyer beware at Staples. I walked out in disgust and did not make a purchase.

Today, my laboratory instructing partner and I went to Staples to print a large poster. As teaching instructors we often have the need to print posters under short notice as we are at the mercy of our professors. When we asked the woman working at the printing centre if we could their express printing service she looked at us as if we had asked her to donate us a kidney. She was not remotely helpful, accommodating or apologetic when she told us that she would not print our poster for the next three days.

I recommend that everyone stop shopping at Staples. The CEO's letter identifies that the organization is about integrity and customer focus, that was the farthest from my experience. My situation was that a Supervisor (Anthony) indicated they would match a price at a competitor (We spoke about every specific. He identified the exact next steps I would need to take and I followed them precisely). I was instructed to return to the store on the Friday after Thanksgiving with my receipt. Upon return, the store manager (Ryan) indicated that they would not match pricing. Had I known, I would have taken another approach (based upon timing that option was no longer available).

I ordered Christmas cards for my company and myself personally on 11/20/15, thinking that it's early enough to get them before 12/5/15, when I leave on vacation. Plus, the website says 5-7 business days. First, Staples.com doesn't have an easy link to the Copy & Print part of their company on the website, to find the holiday cards. Then, when I did navigate to the holiday card section, I saved several templates and drafts, but every time I'd log back in, they wouldn't be there and I'd have to start over. Plus, why don't they have an icon so you can save your "favorites" like every other online card company?

During the last weekend in November Staples ran an ad for a Lowe's $100 gift card to cost $90. The ad ran and expires 12-5. Today, 12-4 I went in to get a GC and they were out. I asked about rain checks... They don't DO rain checks. I said "You do not have enough stock." The girl shrugs her shoulders; she calls manager, "no don't do rain checks."

I placed an order of IPAD online for a black friday deal. 1 week later, I still didn't receive the item and I called the customer services. She at first told me the order is canceled because of Out of stock. Then I said "I received order confirmation after placing the order". Then she said cannot verify my credit card information. I clearly told her the billing address and it's correct. But she still said she cannot verify my information.

They advertise a coupon online for 5 reams of paper for just $5.00. Purchase the paper waiting for my $5.00 to ring up. I tell the cashier the paper is $5.00 not $25.00. I was told there is a rebate and she hands me the receipt with a rebate receipt. I fill for the rebate and it turn out it's a gift card from Visa. So the paper now cost me $25.00 not $5.00. I could get a check when the card come to call the number on the back of gift card ask for a check be mailed to me. I said, "Ya, right." I want a check from Staples so I can put it toward my cc. Staples refuses. There is nowhere on the coupon or in the newspaper stating you are going to get a gift card. Not a check for a rebate of $20.00. This is fraud to me, or switch or bait. Not Kosher this deal. I would never buy anything in Staples again. I am a good customer with them for my business.

Once I had placed the order at staples I didn't bother to order the item with its competitors at the black Friday offers. Staples sent me a cancellation order on 27th Nov morning after 24 hours of placing the order. By doing so staples has successfully barred me from going ahead and purchasing the items from its competitors during the black Friday deals window. This is unethical way of beating the competition and cheating your customers.

Our nonprofit was told that our local staples would print an event banner for a fundraiser. We spent an hour and a half in the store waiting patiently while the employee Liz waited on several customers while we were designing our banner. After the order was complete, we were told it would be a couple hours before it would be ready and they would call us. Our closest staples is 35 minutes away so we ate lunch and did some other shopping while we waited.

It was the Wednesday before Thanksgiving 2015 and my husband was working furiously to complete a project when he realized that he could not print his document because the printer required a replacement ink cartridge. Unfortunately, it was a University Project that required a midnight deadline that once sent, could not later be retrieved and printed and it was already getting to be late evening. We live in a rural town that does not have a local Staples store. I called the Gilroy Staples and asked the manager, Michael **, what time the Gilroy Staples closed. The store manager immediately understood the difficulty of us driving over an hour to the Gilroy Staples over a difficult, if not dangerous mountain pass to purchase the toner and then try to return in time (on the most busiest day of the year) to print and close out the university account by midnight.

**BUYER BEWARE** I made a purchase online for an in store pickup. I received an email stating that the item was ready for pickup. The instructions stated to bring the email as well as a form of identification. I arrived to the store a few hours later to pick up the item. The employee went to the back a couple of times and then came back out and told me that he did not see anything. He went to the back again and came back out and said that the item had already been picked up. I told him that I do not know who picked it up because I had not been in that store at all that day. He told me that someone came in with identification with one of the names listed and picked up the item. I once again told him that neither I nor the alternate person had been in the store that day.

I applied online for the Staples more account for business and was told 7-10 days I would have it. The rudeness goes from store to phone almost instantly. They said "Sorry, I can send one out next day via UPS." Now it's # days from December and I still have not gotten it yet. The customer service really sucks now and they don't give a damn. I can't imagine doing business with this dumbass company if they can't mail a card, what happens to the bills??? Really?!? I WANT MY CARD DAMMIT!!!

Went to store to get offered rebate on 10 ream of paper for $39.99. I have done this several times and gotten ripped off once before. The checkout person ignored my request for rebate and rung up my paper for 54.99 and looked at me blankly. Only after refusing to leave the cash register and insisting to see the manager was a paper rebate offered to me. When I submitted this to STAPLES I get this postcard in return, which doesn't describe the problem or offer a reasonable solution. It's a shame that a big store like Staples rips good customers off repeatedly and willfully!

Bought a printer from Staples (HP OfficeJet Pro 6) and could not get Staples to take it back or exchange it - and offered NO help to get it to work. When I called the person I spoke with was rude and did not want to give me their name either.

I ordered an item online, paid for it with a credit card, and opted to pick up item at a nearby store, in 1 business day, as per online promise. The next day, I get a call from Canada: message said I had to call them, no other information given. I called, no answer. I called customer service, they had no information. I had to call Canada, so I spoke to a supervisor and told her to have Canada call me. Canada never called. Later that day, I called Canada. I keep referring to Canada, because I had no information besides that, courtesy of my caller ID.

I ordered 5 gift cards from their website, never receive any of them with no reason. I asked their service then always tell me "They don't know!" Waste me so much time on it.

They don't care about the customer. Otherwise, their system would make things easy for customers. I placed an order, about a week later received an email that it was delivered. I contacted Staples online to ask them where it was delivered, because it wasn't sent to home. The support rep said it was not delivered due to some problem and that someone would contact me about it. Two more weeks passed, no one contacted me. I contacted Staples again and they said the item was delivered to local Staples, but they didn't give a hoot if the item was still there. They didn't bother to follow through, even after I was so frustrated with them. They don't care if the customer is unhappy.

I hate this store. It used to be a pretty good office supply store until they decided to become a tech store instead. Now, especially with the new manager they brought in from the defunct Bullhead store, they can't do ANYTHING right. The print shop has destroyed prints that have been brought in for mounting, print orders have been done completely wrong or damaged in shipping (my last order had to be redone multiple times before they got it right). No one will assist you with anything any longer and everyone from the manager on down is really rude.

I recently visited the STAPLES store at 7131 W 135, in overland park to buy the iPad. There was a sales REP named **, who was helping me or at least pretend to help. He was such a rude guy that I would never visit STAPLES again in my lifetime. The guy was so ill mannered, he did not know how to talk to customers, was totally manner less. He did not even know how to operate a computer. There was kiosk in the store and I asked him to show me the different options available for iPad. The guy said its not working and he has to go check in the back office. After he went, I simply search on the kiosk and found different options. He came back after 20 minutes with a piece of paper with different configurations, but none of the iPad with more than 64 GB were available in the store.

I went to Staples in Paramus, NJ on Oct 8, 2015 for an android upgrade. I purposely asked the employees if my voicemails would transfer. I was told absolutely. I asked numerous times. These voicemails were so IMPORTANT being they were from my deceased husband who just passed in April. All 14 of them were gone. They never transferred. They were gone forever. I got in touch with Verizon who for weeks were trying to help retrieve them but STAPLES screwed up. I called Staples and was treated very poorly by all managers I spoke to. Not an apology - nothing. I am beyond sick and livid. These are something that cannot be replaced. Incompetence at its best. Besides taking care of me they were helping 20 others. I was there for almost 2 hrs to upgrade. I Will NEVER go to Staples again. Rude and incompetent idiots.

I am very upset by my most recent purchase at staples, I purchased a brand new Toshiba laptop. Got home to use it and the screen was broken. Took it in to get a different one or fixed, and they refused. Nice waste of $600! I even had the warranty.

I placed an order on the morning of 10/19 for the business I work for and its expected delivery date was 10/21. I used several coupons and Reward Offers on the order (savings totaled almost $90). The order never came, and when it wasn't here by Thursday, I called Customer Service. They said that they could not find my order anywhere in the system OR my rewards. The order was lost and I had to put in a new order. My rewards were also lost and the coupon had expired. They said I couldn't use either. I made it clear that I had my reward codes right in front of me. After a long conversation and speaking to several different people, I managed to get them to use my reward codes and the coupon (I had printed everything off and read all the codes to them). I put my order in for the second time and was guaranteed delivery that same day.

I received an e-mail from Staples with an in-store use coupon for a $5.00 ream of Hammermill paper for one cent with a mail-in rebate. The coupon was to expire 3 days later, but when I went into the store the first day, they were already out of product. They said they would have more Saturday, still within the 3-day expiration period. But when I went in Saturday, they had no inventory left in the store. The manager also confirmed that they did not issue rain checks on coupon special with a deadline. Every other store I've ever been to where they've run out of any special will always issue a rain check, unless the ad says 'limited to stock on hand.' Nowhere on this coupon was that disclaimer mentioned. Isn't there a law that enough merchandise must be on hand to meet demand? How much did they expect if a ream of paper is one cent net? It's like they've gone out of their way to upset customers.

This is the only chain store has the black list for customers both online and in store. Do not be surprised if the manager thinks you look like a criminal and escorts you out of his store. Today I walked into their Akron OH store and the over-weighted manager wants to sell something at full price while it is showing on sale in their weekly ad. Situation does not change even after a call to the corporate office. Looks like the store manager has the ability to push the corporation to reject a customer he does not like. What a joke!

After writing this review, someone from Staples Rebate Center sent me another email stating that the rebate was in the mail. Two days after that I received the rebate in the mail. It took contacting Consumer Affairs to get this problem resolved. Thank You Consumer Affairs!

I usually do my shopping at Amazon.com but I figured why not give Staples a try since I drove past one of their stores in the Bronx. To my amazement every item that I checked cost three times as much that what it sells for on Amazon!!! I use my iPhone Amazon app to scan the barcodes so price comparison is very easy. For example, prices of tapes for my Brother Label Maker, Letter size envelopes, laminate A4 paper etc. This is a daylight robbery. Go to Amazon people. Staples is a rip off!!!

(0) STAR!!! The evening of 10/9/15 I was at the Staples in Woodland Hills, CA inquiring about a special on the iPhone 6. The STAPLES advertisement said ''effective 10/4 to 10/10'' as listed on the card, and the phone was through Verizon. When I asked to see the phone, the rep Xavier said that they were out, and that he'll have to contact the Verizon dealer to set up an appointment, and that could take a day or two. When I asked if I would still get the special if the rep decided to come after the 10th, he did not think so and did not want to promise. I asked to see the manager so I can get a confirmation of some kind that I was there on that date, so I can show to the rep that I was there within the advertisement date but REGINA the manager on duty said NO. I said "go ahead and set me up for an appointment," but she said she had to go through her own boss (who was not there at the time) and then they'll try to get to the Verizon rep.

Increasingly, I've noticed that whenever I have to physically go to my nearest Staples store, I have a sense of apprehension and dread. Products are not in stock and/or a very cavalier attitude seems to be the norm. Today is the last straw. I am 61 years old, and I'm disabled; I've had 4 major spinal surgeries, and it's a miracle I can even walk. So EVERY STEP is precious to me.

I went to Staples to purchase a new laptop (I broke the display and power cord on mine). I selected a new Toshiba with Windows 10 and needed to have my files from my old hard drive transferred to the new laptop. The easy tech quoted $99.99 for complete setup of my new laptop and transfer of my files. I agreed and they pulled my old hard drive and verified that it was not damaged. He stated 3 days (company policy) --- but said he would work on it the next day. When I called the next day for a status update on his progress I was told, "He's not in today." This was lie number 1.

I just moved to Connecticut from Florida and ever since I've gotten here I've been to Staples seven times and all seven times I brought the products back. They was garbage - absolute trash from China. No customer service. Nobody knows what's going on in the store. Just the worst customer service ever. I will never go back to Staples again.

Ordered online however they have a one-two day turn around time for it to leave the warehouse. Well it technically leaves the warehouse in about three days. When you call they try to give you the run around story that it is actually two days that it is leaving the warehouse but when you count the hours it is three. But why in a company that big does it take so long to leave the warehouse? I order online all the time from other big companies and never have a problem. I get confirmations and emails the same day or next day saying they shipped my order. And, customer service is horrible. They do not know what they are talking about, call me a few different names - I have to correct them a few times. If I didn't need some things from them because I play sports and can't find some of the stuff elsewhere I would not shop there.

I was placing an order on Staples website. I checked to see when it could be delivered to the store and I would pick it up, since that has no added fee. Well it said it wouldn't be until 7 business days later, so I checked to see when it could be delivered to my house. That one said it would only be 3 business days (6 days quicker because of the weekend) so I decided to place my order to be delivered to my house, even though it was going to cost me an extra $9.95. I immediately got the confirmation email, and it stated my order wouldn't be delivered until 7 business days later, the same day that I could of picked it up from the store and not pay an extra $9.95.

The people in this store do not care about working people trying to make good things happen with their companies. Never explained that a very heavy order made in their store would not be delivered. You can order online toilet paper and pens and they get it to your door. Order 7000 documents in 8 boxes that I get to pick up and load in my vehicle. Oh it gets better, then I get to bring them back to work, unload and stack. Never again will I go in a Staples store and buy anything. Not for work or personal use. I will however try out this online store. All I can say is best of luck dealing with store personnel who don't give two craps about anything other than what time they get off and when payday is.

I purchased a new Samsung SLC460FW multi-function printer on sale in the current Canadian Staples flyer, primarily because it was an excellent price for what was advertised as a printer capable of "2-Sided Printing", with the little icon prominently displayed above a photo of the unit along with its other purported features. Setting it up at home, I found that it is capable of MANUAL 2-sided printing; something I already had in the excellent one-sided printer I already own. I shall be returning this printer later today, poorer by the amount of time I wasted in finding a store with adequate stock levels (2 stores had no stock on this "loss leader"), carting it home, and having to return it to this shoddy, dishonest retailer. My advice to all: do your own check on the manufacturer's website to make sure that whatever you intend to buy at Staples actually has the features Staples claims in its advertising!

Last Saturday 8/15 at around 5.30 pm I went to this store to cut two bunches of paper, a type of cutting that requires a cutting machine. The girl that does this job said the charge is $2 per bunch, a total of $4. She started with the first one just to realize after making a small damage to it that the machine she used cannot handle this job. She said she will do the second bunch on another machine. After completing the work, she said the price is now $14 because the other machine is more expensive. I refused to pay the difference - had I know in advance the price I would not do the job at all. I gave her $5 - $1 more than we agreed in compensation for what she said was a bigger job - and said I will not pay the rest, and aimed at the door to leave the store. She ordered the staff near the door to lock me in the store.

My girlfriend purchased a new Epson printer for me last Christmas. I did not open it until February of 2015. I was waiting to used it when I opened up my bicycle shop. I used the item one time and had a problem with the black ink. We called Staples and reported the problem. They stated that it was not their problem because it has been more than 14 days. I stated that it was purchased as a Christmas gift and we had the original receipt. The store manager stated he was sorry and could not replace the item. He stated that I had to ship the item back to Epson. I told him that I did not buy the item at Epson, I bought it here at Staples. He still refused to see my point.

I went to my local Staples store to purchase a ream of paper. The cost was supposed to be zero. I paid full price and was supposed to get a rebate check back. The last time this happened I didn't get back anything. US New Yorkers don't just sit back and do nothing. I kept going to Staples and purchased items and then returned them. I am ahead of the big game time. Several weeks ago the EXACT same thing happened. They say that the rebate wasn't processed correctly. I have the tracking number and order number from Staples but it seems that it isn't enough. I will go back to staples and pick up some printer ink and then return it after it's 1/2 way used up. I am also going to pick up a few more items. Let Staples rip someone else off.

I purchased a computer chair and also at that time the warranty they offered SquareTrade. On my receipt it states Exchange Price Match and now they are not standing behind what it says. They can have this piece of junky chair and the part they sent me back. I just want a full refund so I can put it toward a much better chair. If they will not do this and apparently they are not going to since they just give me a run around. And I refuse to ever trade with Staples again and plan to tell friends, family, and neighbors about my bad experience.

The last two orders we placed with Staples direct have not met their highly advertised claim of EASY. The first of two orders were delivered by random couriers who were not dressed in any type of uniform. The paper box came completely tattered and the reams ripped. This last order placed never arrived and their couriers noted that they could not find our office which is located in a commercial building, with a storefront, on two very busy prominent West Los Angeles streets. When we contacted them 3 times to please ship our order again, we then received 6 notices conflicting when delivery would now be taking place. Needless to say, 8 days later, we still have only part of our shipment and the balance is "in transit" and is scheduled to arrive on 4 different dates per the emails. Staples needs to stop promoting "EASY" as it's clearly not so easy.

I placed an order for general office supplies, including a great discount on paper. I used the business debit card. The order processed without incident and was delivered the next day. I was so pleased that I ordered a folding table, offered on sale, for myself and charged it to my personal debit card. It was being shipped to the same location as the previous order, a business behind a house. Since the last order had been delivered without an issue I was confident that this one would be too. I placed the order on a Sunday and was given a delivery date of the following Tuesday. It did not arrive on Tuesday, I checked my order online and was given a new delivery date of Wednesday.

I went online and ordered 7 yard signs with their 2 hour in store pickup option. At checkout it showed that 4 would have to come from another store that is 15 miles away. I receive an email at 10:16 am confirming my order. I go into Staples at 6 pm that night and was told that they had not arrived. They were expected the next morning. I go in the next night, still not there and I am told by the supervisor that it was my fault because they don't stand behind their 2 hour pick up option. He calls his customer service number to track package and they claim I hadn't put the order in until the night before around 11 pm- which I have a time stamped email to the contrary. I then go in the next day. They are finally there, but I am told again that they can't rely on their drivers to make it there on time. I will never order from them again or walk into one of their stores - if you openly admit your own team is incompetent then that entire structure needs re-evaluated.

So I ordered an office chair from their website last week. I understand that you can't expect magic to happen when ordering online. Delivery usually takes 5-10 business days for your standard delivery with most businesses. And it usually takes 1-2 days for your item to get shipped out. However, I don't understand how come the processing... process should take so long!

I purchased a IPad Mini3 128 GB and during checkout was not offered any kind of warranty. I was going to purchase a Square Trade warranty. What a nightmare. I contacted Staples about price match and was on the phone for an hour while they looked at price match sites. Then was informed that I would need to wait until the next day. Contacted them and finally got a price match of $9.20. Contacted Square Trade for warranty and was informed I had to purchase it from Staples. I contacted customer service and was told to call Staples. I contacted Staples in Meridian and they said I would need to bring IPad in for return and purchase with Apple Care.

I ordered replacements blades for my pencil sharpener on 7/21/15. This is e-mail correspondence I received since placing the order. 7/23 my order was shipped. 7/23 notified my order has been delayed. 7/23 adjustment reshipped. 7/23 order delayed. 7/23 sent e-mail to customer service about frustration. 7/24 got response from customer service after researching my order, it will be shipped and be here 7/24 and its possible I may even have 2 orders, just send the one back. 7/24 got email order delayed not here until Tuesday. I called customer service, told the driver tried to deliver--no one home, did not leave it or a note about missed delivery. Angry now. Got supervisor who said she was refunding my money and still going to expedite my original order and have it here Monday. We'll see!

I purchased a protection plan on a Kindle and was told if I didn't use it after 2 years I could get a refund. However, I didn't read the fine print which says "you only have 30 days to submit your refund request." I called to submit my request but was told I went over the 30 day period to submit and that they would not make any exceptions. It seems like a real scam. If you did not use the service you should be able to get your refund like they tell you when you purchase the plan. It shouldn't matter if you submit your request in 30 days 45 days or 60 days. That's just a tactic they use because they realize most people aren't going to submit their request within 30 days after the two year period and therefore lose out on their deserved refund. Not very honorable STAPLES... SHAME ON YOU!!!

I purchased items at a Staples in Novi, Michigan where at the time of payment, the cashier turned out to be manager, Jon, so I was told. He bumbled and fumbled through the checkout and asked me to swipe my card. Said it didn't go through and to swipe it again. I said it took it the first time or it would not have asked for my pin. He assured me it didn't go through the first time.

Missed the expiration date, my fault, but the $3.00 monthly fee ate up the value quickly. Staples input: sorry, but that is Visa's Debit Card policy. My input, why do business with them, as this has soured my opinion of any rebate coming from Staples. I have other choices, and I have exercised that right; good bye Staples. I hope you learn quickly on how to take care of your unsuspecting customers or please go bankrupt quickly, so you don't do more wrong.

I had gone in to Staples in order to price match an item that was on sale at another store. They let me order the item from the store because they didn't have any on their physical shelves, and said it would be shipped to my door in 3 days. Fast forward 2 and a half days, and I get an email from customer service saying that my order is cancelled. Why, you may ask? Well because it's out of stock at the warehouse. I call customer service and they say they won't honor the price match again unless the item is on sale again (which it won't be). I'm just very upset at the moment because I didn't get the item I purchased, it will take a week to refund me, and they couldn't even honor the original deal they made me. Just an overall bad experience.

I purchased a $400.00 Kindle and a warranty. When it broke, I sent to their repair center who sent me back a $100.00 unit. My unit was 32G 4G and the unit I received back was 16G non 4G. I have called their customer service 14 times today and was hung up on 3 times, they gave me a bogus # to the actual repair company after they told me it was not their issue but the repair company's issue, who by the way when I looked up their # "Blue Raven," they just send you into a general voice mailbox. They can't find my Kindle which they claim they repaired and somehow that is my fault. I will be contacting my attorney... what a joke... extended warranties are a rip off!!!

I purchased a Staples brand Relay USB Flash 2 or 3 weeks ago while in the store buying office supplies. I bought this flash drive to put songs on it to use in the car. I have 3 different 2015 cars that where purchased in March 2015. I tried the USB on all cars and it was telling me that there "WAS NO USB DETECTED." I have 3 different brands USB flash drive (for different music) - all work except this one. Brought it back to the store for an exchange, not a credit. Talked to the General Manager Melanie **. 1st she ran a check on my credit card to make sure I bought it from Staples, meanwhile it says Relay Staples right on the product. She then asked an employee to see what is wrong with it. He came back and said there is data on it and it should work. I told them it's not working so the manager says that the car does not accept USB drive and I need to go back to the dealer and talk to them. That was a joke - 45K car vs $15 USB.

TERRIBLE, INSULTED AND HARASSED!!! DO NOT SOLICIT THIS ESTABLISHMENT. Manager refused service for the 3rd time in 4 weeks, unacceptable attitude. Sales staff totally untrained & inept. Told us they could not provide a simple copy request (which I ended up going home & completing on my home PC), woman manager defended her incorrect employee. When my wife & I stated we would make the copies ourselves, the manager followed us around the store and harassed myself & my 60+ year old wife with a fractured foot, refusing to allow us to use the copy card we had already paid for, stating she would take any copies we made in her store.

I bought a laptop and paid for an extended warranty that had a "guarantee" aspect to it. The guarantee was that if no repairs were after three years, they would refund the price paid for the warranty. They can do that because you can only apply for it after the three years is up and you only have a 30 period to do so or you lose out. I did everything exactly on time. They acknowledged that I had and said my refund would be sent out shortly.... that was four months ago. Meanwhile, I get flooded with their spam and I cannot get out of that because I keep waiting for my refund.

I received a Staples Reward Card through the mail. I never asked for it. I read the conditions and noted that after six months, Staples will begin to assess fees monthly on this card that I never requested! I called numbers on the literature that came with the card but there were no options to speak to an agent and instead it simply informed me that my card has been ACTIVATED! The point is that I do not need this card or its fees. I want it voided.

I went to the store in Saskatoon, SK to send a fax. They charge $2.00 per page for long distance faxes and $3.99 per page for so called 'international'! My 4 page fax cost me $8.80, tax in, and I did not tell them that I was faxing Indiana which probably would have cost $16 plus tax. I checked their rates in the U.S. (Assuming they would be less) only to discover that, with exchange factored in, they were worse. This is criminal, based on current phone rates. The company has no conscience!!!

I have 3 Google Nexus tablets that I purchase from Staples on 2/23/15. I also purchased protection plan for all three that came up to $310. The total amount for my transaction was $1291.49. I had the no-risk pp. They didn't want to refund me the $310 or give me store credit. The employee never mention to me that I had to call for my refund within 30 days after the purchase date. It's really sad. I purchase a lot of item from Staples on the regular. I will never purchase anything from there.

I went to Merrillville, IN 46410 Staple store and purchased the laptop. Laptop was not in the stock and I was told that it will take 3 business days to ship it to the store and I can then pick up. After 10 days and hours and hours of calls everyday, I was told that my order has been canceled and if I want the product, I will have to re-order with the existing price which is higher. I declined. I expect that I should be given a compatible laptop or better not worse. Interestingly I have not received the refund yet and I have been told by the general manager of the store that I need to contact the customer service for refund.

I went to your store in Palm Coast Fl. I needed a wall plug-in charger for an Apple iPad. I had a model # and serial #, but no one wanted to see them or listen to what I had to say. I ended up driving home (25 miles) with an adapter that had nothing to do with charging. I called the store and my wife returned there. She had to argue with your employees to get what she wanted, because they wanted to give her another adapter. This is 100 mile round trip to your store twice for ** service. I called the store and asked the manager for his supervisor's phone #. I was on hold for 30 minutes. He had no idea who his supervisor was and needed time to look it all up. That is not running a very good business.

My boss purchased a Toshiba laptop from Staples on 3/18/2015. I began working for the agency on 4/17/2015 and the laptop was given to me at that time. I only work 1 day per week, so the laptop has been open for use approx 2-3 times. Upon the 3rd time using the number 2 (@) key was loose and falling off. I took it back to Staples on 4/29/15 and was told to contact the computer protection for replacement. I was given the Toshiba customer service number to call which was no help because they told me that this was not covered under the 1 year warranty. This is very frustrating.

Brought in a desktop for virus removal and virus shield install. Paid $264.97. 5 days and 3 trips later I was told it could connect with only a very few websites and that it needed to be system restored for another $160. I said no. The PC was given back to me worse condition than when I brought it in. Asked for my money back and was told no. Called corporate offices and was told same thing. I asked the woman if she was OK with Staples losing a long time loyal customer over $264.97 and she said "they were OK with that".

Some time ago Staples gave you a $3.00 trade-in allowance for a pair of empty printer ink cartridges, AT THE COUNTER, which was great. They cancelled that 'program' a couple of years ago and then MAILED you a rewards certificate which would be fine WERE IT NOT FOR THE CLOSE EXPIRATION DATES ON THEM! Every Time I received a certificate I was not able to take advantage of the credit because I didn't need anything from their store. I am not THROWING AWAY my cartridges and buying NOTHING from Staples.

I had placed an order online at the Staples store for stationary on 1st April 2015. The given delivery dates was on or before 13th April, which seems rather long given that other online vendors take 3 days to a week at best. Till today (16th April) I have still not received the shipment. I have contacted their customer care several times over the past two weeks to check on the status of delivery but have neither received any satisfactory information from their call center representatives nor has my online account been updated. The delivery is still showing as "in progress". I find such poor customer service extremely disappointing and unprofessional considering the fact that Staples is such a large well known brand in India.

I bought a laptop 5 days ago. When I visited the store they have it on sale. I went to the manager to ask a rebate/price difference which is $20. They told me they can't give it even with a receipt and within the warranty/14 days policy. I called the 1800 number and they called the Staples Westlake Village office, they told the operator they are aware of the policy and told me to come in. So I did, they refunded me $10. The person who helped me thought I am a moron that I don't know the price difference they are offering for the laptop in sale. STAY AWAY! THIS IS THE FIRST AND THE LAST TIME I'LL BUY HERE! Best Buy, Target even Wal-Mart are waaaayy better!

Staples has product ** online for $59.99 and offers ends on 4/11/15. I received a coupon for $60.00 off Starbucks Verismo 580. Went to the store to pick the product and was told that the price was changed on Tuesday to $119.99 and the manager told me that I couldn't price match and couldn't use my coupon when the coupon can only be used in the stores only. I feel that this is false advertisement to staples customers.

Received an email from Staples, advertising a box of copy paper, reg. $53.00 with a $39.00 discount, making final cost $14.99. Website assured me the final cost would be reflected AFTER I hit "confirm". Nervous about that, I "chatted" with ** who replied to my query with a succinct "Yes". So I placed the order, only to find I'd been billed the total $53.00, and a rebate form would be sent to me and I could receive my rebate in 4-6 weeks. Really steamed now, went back to their "Chat" forum, got someone else who took a long time getting around to the issue. By that time, the order "had been placed," and I could refuse delivery when the order shows up. I told them I will put Staples.com in my spam folder, and never darken their threshold again. Like they really care.

I ordered a box of paper from Staples over a week ago. On the morning of April 2, 2015, I got an email from them telling me the order had been delivered. Since I hadn't received the order, I emailed them back to tell them so. They replied that I would have the order by 5:00 PM on April 3. It never came, so I emailed them to tell them so. I got a reply telling me the carrier would contact me within 24 hours. Here it is April 6 and I still don't have my order. I told them to keep it and put the money back on my card. They tell me they can't do that because the order has already been delivered! How on earth can the order be delivered when they have implicitly verified it hasn't been by telling me the carrier would call me... which never happened?

Found the Avery labels I wanted on Staples.com for $34.99 and saw that they were available at my local store. Since my afternoon schedule allowed for a visit to my local Staples I decided to purchase same there instead of doing so on-line. I encountered a $3.00 upcharge at the store ($37.99) and was told that to receive the on-line price I had to prove to the cashier the lower price. I do not own a smart phone & could not do so at time of check out & this had to pay the inflated store price. I find this practice a despicable way of doing business. I contacted the Staples customer service department, retold my story & was informed "that's the way things are." Staples is a rip-off and does not deserve your business. I'll be purchasing my office supplies elsewhere.

The employees here are careless and dishonest. Went to the Smith Corners Blvd location to buy a laptop. Prior to that I checked online and it says item available in that location for pick up OR online order. Since I have a coupon to be used only in-store so I decided to go to the store and buy instead of ordering online. Arrived at store, no one offered help but standing there chatting. I finally went upfront and asked if they have the item I wanted. The store assistant brought me one from the back. She never let me take a look at it before I pay. After finishing the transaction I finally touched the item, which turned out to be the wrong model! So I had to return it.

I purchased two Flash furniture Red recliner rockers back in December 2014 and right away I complained that the recliners did not recline. I was transferred back and forth to so many agents and no one would take them back or exchange them. This was unacceptable! The last person I spoke to gave me an email to the manufacture to contact them with my problem and they said I have to contact the store because they could not help me, but the store. Staples told me to contact them! This is how this company does business. Don't let it happen to you. I ended up with two recliners that don't work and lost over $500 to be unsatisfied!!!

Purchased a HP laptop on Feb.13th. and submitted the required information using the Staples "easyrebate" website that same day and received a "tracking number". Two weeks inquired about the status using the same website and guess what? There "seems to be a problem with the processing of your rebate". Mail notification will be sent with the details. So far no luck there. So, I tried the "chat" process. Seems that the chat connection "is unable to locate the tracking number in his system". The grammar in the responses I received lead me to conclude that I was dealing with, yet another, "offshore resource". Oh well, looks like I'm the dummy in this situation for not reading the online reviews for Staples and their reputation for customer service.

Rebates should be easy and quick. When you call the Staples rebate customer service center for a simple question that is easily answered, it takes you through a lot of prompts for long-winded automated responses. You cannot be transferred to a representative because there simply isn't one.

I just purchased a few items from Staples just a few minutes ago. My total with shipping and tax came to Thirty one dollars and forty two cents. As soon as I submitted my order the successful order page pops up with a total of thirty two dollars and eighty two cents. I contacted the store in my area and was asked to call 1800-333-6330. I was not able to connect with a live person so I hung up. I know that One dollar and twenty cents is not a whole lot of money but it must be to Staples or they wouldn't be snatching it up on orders. The reason I am typing out the money value is because if you haven't noticed the money sign used nowadays means debt. One line in the S and not two.

Outraged. Ordered a laser printer, sent it back. I never opened the box. When Staples FINALLY issued me a return label, took a week, UPS picked it up and it was RECEIVED by Staples almost a month ago. I am still awaiting my refund. These people are a bunch of incompetent crooks. The customer service agents are like pre-programmed robots. I am about to take legal action if I don't receive my refund tomorrow. BUYER BEWARE. Just look at all of the complaints.

Last week I shipped several packages using the USPS service at Staples. They have lost several of the packages and won't do anything to help me locate them. They tell me to file a complaint with USPS but USPS has no record of them shipping the packages so they can't help me. I've learned in talking to the "Office of the President" at Staples that losing packages is a common problem. I have my receipts that showed I paid for and used the Staples service yet they refuse to help me. The package for the invoice attached was supposed to be delivered 2 days ago!

DO NOT BUY STAPLES NO-RISK PROTECTION PLAN. I have always been skeptical about extended warranties, but 2 years ago when I bought a laptop at Staples, this one sounded good. I purchased the plan for $100.00 with the understanding that if I never used it I would get my purchase price back after 2 years, when the warranty expired. In September of 2014 I called Staples with what I thought was a problem with my computer. They said they would send a box that I could use to send my computer to them for repair. Within 15 minutes of that phone call, I realized that I was wrong about the problem and called to cancel that request. I called yesterday to claim my refund since I had not used their services. I was denied. They are charging me for the phone call I made even though I availed myself of no physical or technical support. Buyer beware!

I left them and decided to come back and give them another shot. (I am in the computer business and can buy a lot of supplies from them.) I placed a large order one Monday. The next Monday I wanted to dup the order and they changed the pricing for over 1000 more - (they claim the first order pricing was a mistake they cant honor it a second time). Today they gave me a quote at 9 in the morning/called me at 1130 and said "we apologize but we can't honor the original price we quoted you". They lie/they cheat/they have terrible customer service. Time to take my business elsewhere.

On Feb 14, 2015, I made an online purchase of a ASUS 15.6 inch Laptop X 551MAVRCLN06 (Total cost with Tax $267.49). To pay for this item, I used a $35.00 rebate card that I received from Staples for a prior purchase and the remainder I put on my Visa Card. I was supposed to pick this item up the following day, however, when I went to the store, item was not available. I ended up purchasing the laptop at a different Staples on that Sunday. However, when I tried to use the Rebate Card, there was a zero balance. The Clerk explained to me that it will take approximately 3 days for Staples to replenish my card. Since then I have contacted Staples Rewards Center on 4 different occasions and this issue still has not been resolved. Once I was told that it will take 3 days, then 7 days then 10 days to get back my money. I have been promised numerous times that the card would be credited and it still has not happened.

This morning, I was at the Shelton, CT, Staples when the store opened at 8 am., to mail two large envelopes USPS. After waiting at the counter, two clerks finally came over, neither of whom knew how to process US mail. "The person who does this isn't here yet," they said. They were both polite and apologetic, but I'm surprised the store permits employees to arrive late. What bothered me the most was the filth on the floor - footprints, smudges, etc. We've had bad weather so I cut custodians a lot of slack, but no floor cleaning had been done off hours. If I managed this store, I'd be embarrassed by the lack of cleanliness. Again, the employees were polite, but I couldn't be helped for at least 15 minutes, waiting for the late employee, and the cleanliness was atrocious.

I purchased a box of paper that offered a $44 rebate and was given a printout with instructions for submitting the rebate online. The first question in the online form was the Easy Rebate ID#, which was supposed to be on my receipt but was not. I called the store and was told that I needed to contact the rebate center. The rebate center tried to direct me back to the store, but I spent over an hour on the phone and finally was able to submit the rebate by sending them a PDF of my receipt, the rebate promotion number, and my Staples rewards number.

I was going back home and needed a printer. Passed by a Staples and made the mistake of buying an Epson printer. Once got home and tried to make it work, find out that this was an used printer, with all ink cartridges already installed and not working. Called Staples for them to exchange and they told me that I needed to go back to the store, which was quite far away and they could not replace the used printer they sold me as new at my home (and the cab back and forth was my problem). Returned the printer, bought at Amazon prime now (not Epson anymore - which arrived before I get back from returning to Staples) and learned the lesson to never ever again buy goods at Staples.

I was so excited to be getting another computer! We decided to go to Staples and see what they had. I have never been so shocked in my life! We could hardly find anyone to wait on us. When we did the man was in somewhat a hurry and referred us to an easy tech employee. I told him I was interested in their computers. I then ask if I could get one of their credit cards. He told me it was really hard to get the credit card but went and got the manager. He proceeded to tell us the interest was 27% and all the negative things about this card! I never felt so poor in my life because the way he made me feel I was not rich enough to purchase this computer. In the past we had bought 2 computers a copier from them but I promise we will never buy anything from them again.

I went to two different Staples stores on the same day and was treated horribly and disrespected at both places. First on Wednesday, Feb. 11, 2015 I went to Staples located at 340 Baychester Ave. Bronx, NY 10475. It was about 6pm, I wanted to place an order for printing services and the young lady who assisted me, she was not wearing a name tag but she was short, chubby, Hispanic curly hair, gap between her two top front teeth. At first she was ok, not friendly but not disrespectful but as I started to place my order, she started to get annoyed and rushed me so before I could finish my order I told her thanks and left.

I brought my computer in to get a virus removed. I bought their plan costing 270.00 and was called and told my computer was ready. I brought it home and it still had the virus on it so I brought it back. They said they couldn't removed the virus because I didn't have THEIR virus protection although I never went online so therefore I couldn't have re-infected my computer. I was told I needed to buy THEIR virus protection costing 70.00$. So I paid more money. I was called and told it was ready.