Office Depot Reviews

This is the second time in the past two weeks that I use the Office Depot in Apex to print posters. The first time, the young girl took a long to figure out how to set up the printer to the poster size, printed at least 3 posters that were lengthwise, larger or not adjusted then at last when she got it right, while she cut one of the posters around she chopped a part of the writing. Did the same things with the flyers and took a while to figure out the correct size after printing a couple in error.

STEER CLEAR!!!! Everyone I have dealt with is bothered by presence in the store and are completely unwilling to be helpful. My info was entered incorrectly for a rewards program and they CAN NOT fix it???? What???? Print services are outrageously expensive, I spent $140.00 for 100 2 sided color flyers. I tried to get my due discount by being a member of a group that offers significant savings but because of their error I did not get it. I was in such a hurry I asked if I could back to resolve the issue. When I returned the old man who runs the print center was flippant and VERY unhelpful. I let it go and returned a third time to this store for a new project. This time they still could not/would not fix their previous error and give me my full discount and lo and behold were even ruder than before.

Office Depot was supposed to schedule a carrier pick up of our ordered items to be returned for a refund. Didn't happen and I've had to do follow up calls with customer service which has been a complete waste of time. With each call, it is always the verbal reply that they will send an urgent request to the warehouse team. I'm assuming Office Depot's warehouse is non-existent because no one has replied to us 7 days (and counting) after the initial scheduled pick up. Worst yet, we have another order that's late shipped with no updates whatsoever as to what's happening with it. PLEASE REFUND AND CANCEL OUR ORDER. IF THERE'S ANYONE STILL AWAKE AND LOOKING AT THIS, DO CONTACT US FOR THE ORDER NUMBERS AND RESOLVE THIS!

Recently I saw an online special on copy paper. It was a good buy. I placed the order and was told it would be delivered to my office within 3 days. In the past, I could order online and the local store made the delivery. I assumed this was still the procedure. When it did not arrive, I dropped by the store and showed them the purchase receipt. I was told that they no longer deliver items purchased through the website. They use regular shipping services.

They lost me as a customer for life today. I should have known better because I had previously had a bad experience where I canceled an order, redid an order to fix it, and it took almost 90 days to get the money back from them while I couldn't use it in the meantime. This time, I bought a laptop and it showed there were none on backorder so it was an original fulfillment and they charged my card immediately. Then this morning I wake up to find that they charged me an even greater price to fulfill the back order that did not exist.

For the first time I purchased remanufactured ink cartridges (Office Depot - Canon CLI-221) for a color ink jet printer instead of the Canon product. And for the first time, the cartridge leaked (and ruined a shirt) when I installed the ink cartridge in the printer. I recommend that you avoid the remanufactured ink cartridges from Office Depot and purchase the manufacturer's product. The nominal savings are not worth the clearly inferior product.

I purchased a small office refrigerator, that was broken upon delivery, to this day it is still sitting on my porch for pick up, that has been 10 days now, they will not process my refund for 7-10 days after it gets to their warehouse. Carrier refused to take back. Said it was too heavy although it was same one that delivered (UPS). I have been on the phone every day and emailed, I have been lied to about being picked up next day, and getting refund processed and being compensated for this nightmarish purchase. DO NOT BUY from this store unless you want them to keep your money for a month or longer to get a refund. NOT acceptable, had to call credit card company and dispute this charge. Beware of Office Depot!!!

I usually purchase my printer paper from Office Depot/Max for my business and always consider their advertisements that they send keeping in mind my office supply needs. Today I needed printer paper for my facility and decided to avail the 30% coupon that was offered along with a Free gift (Cotton Tote Set). I was very happy with my purchase as is always the case when doing business with Office Depot/Max.

I went in the store at 362 East Capitol Drive, To Buy a laptop, I found the one I loved. It was a Dell Inspiron 14 2 in 1. The technician offered to set up all the programs. I was like fine. Came back later that night. Picked up my laptop. A week in It started blinking, one night I heard it ring twice & asked for a passcode. I tried to shake it off like no, how can my computer ring. One day my adapter stop working & the speakers, I called Dell. They told me the serial numbers or specs don’t match and that was one of their old computers shipped out earlier in 2018. I called the store I bought it from, the manager asked me for the service code number & she said, "Oh." Y’all she right. This was one of the Black Friday computers.

We needed black toner, I found the best price with next day delivery at OfficeMax and ordered it. The next day it wasn't delivered, I checked the tracking and they "shipped" it the next day, which was going to be ok. I checked tracking again and it said it was in transit to us, that day ended and no toner. I checked tracking again and it said "delayed" and didn't make it to us for 4 more days. The excuse was that the truck broke down, I know they need to make a profit but they are shipping products via "independent" FedEx delivery drivers and not actually FedEx. It's a shame that since getting bought out by Office Depot, customer service has gone down the tube. Will no longer be buying products from them.

Their ad said if I bought 2 reams of paper, I'd get $10 towards a future purchase put on my rewards card. I bought the 2 reams, but when I went back in to use the $10, they didn’t put it on my rewards card. I now purchase office supplies anywhere else I can, but not at Office Depot.

We ordered an entire furniture set on February 27th, when the delivery came a few days later - 1 piece was missing - and 1 piece was incorrect. Since then, and for the past almost 3 weeks we have made call after call to Office Depot. We were told it was shipped, yet never received phone calls. They put it on the freight delivery company, so I made constant calls to them and they never received our order. Finally Office Depot admitted they lost our furniture and would refund us the amount of the 2 pieces and reorder the items. We were charged again for those 2 items and only offered a $20 credit as consolation. We have called every day - this company has the worst customer service I've ever experienced. Our office build out is on hold and I can't get my agents set into their offices with these things happening. Will never order from them again.

I placed an order online on Feb, 27, 2019 for a box of cookies that were to be an 85 ct box, a box of Keebler cookies that were an 8 count box and added 4 clearance packets of Puff pockets tissues to make the order free shipping. I received an order confirmation of the order as all was in stock almost immediately after I placed the order. The order was split into 2 separate order with 2 different order numbers. One for the big 85 count box of Cookies and One for the Keebler 8 ct and the Puff tissues. The cost of the 85 count cookies were $34.99 which was reduced to $27.99 via a code I had added being a first time customer. The Keebler cookies on sale were 7.90 the tissues .39 ea. I received an email confirmation of shipment and my credit card was charged for all the items in both orders.

I’ve been in there a few times now and every single time I am ignored, they don’t have the products I want, or the employees are little to no help. Not that it matters, but I also always have a baby with me and they still ignore a woman holding a child. It is very evident that the employees would rather be anyone but at the store helping you. They have an entire service dedicated to printing yet they offer no help when it comes to printing things for you. If this was only one time I wouldn’t really care but every single time I go in there I get 0 help.

Online Buyers beware. You will be cheated into paying for two of whatever you order. I received a damaged desk and used their instructions in order to return it. Very quickly, they offered to send me another one at a small discount. I agreed and their processed the new order, but have never refunded me or credited my account of the first purchase. It has now been 35 days of promises and lies. Now they will not answer my last email. They have stolen $192.56 from me.

I recently purchased a large desk to be shipped to my home. The day before delivery I was contacted by Office Depot informing me that the item was lost and they would cancel my order and place a new one for me. I received a confirmation of the cancelled order, but still both orders ended up being delivered and I was charged twice. Now I have to take off work to have them pick up the large item that I never ordered in order to get a refund and they can't even offer a simple coupon.

Office Depot seems to get worst every year. I have been shopping with them for over 20 years when they were just Office Max, however Office Depot/Office Max is insulting. The customer service representatives lie, misrepresent their service and send shipments that have been confirmed canceled. I placed and order for officer supplies and paper on January 30, 2019 After numerous discrepancies about my applicable rewards points I called customer service. He said, "Place the order and I will apply the points." I submitted the order and customer service disconnected me. I called back immediately after checking my account and it was processing without the rewards. The customer service agent then told me that the rewards would apply to my next order.

We received an email this morning that OFFICE DEPOT is shipping an order of toner cartridges to us. The PROBLEM IS WE DIDN’T ORDER, ASK OR APPROVE AN ORDER OF ANY KIND! They charged our credit card for over $300.00, and put us in a bind. We needed that to pay bills this week. The customer service said that the refund will take 7-10 business days!!! They must’ve kept our credit card information from the purchase at one of their brick and mortar stores when we bought toner a couple of months ago. During the chat, I realized that whomever Office Depot has doing their customer support, is not in the USA. Poor English - wrong verbs and grammar. This just made up our mind, that we will no longer do any business with Office Depot.

I place an order on Office Depot/Office Max For a Targus Laptop Rolling Bag through my PayPal account on January 24, 2019. They charged my account two times! I called customer service and they then said my order is canceled! And that the extra charge wasn't a charge but that is a Lie!!! They took my money and won't refund it back to my account!! I paid a lot of money for this bag and needed it for College and was ready to pick it up at the store near me!!! Office Depot or Office Max whatever is a fraud company who takes customers money and doesn't refund them back!

I purchased one HP laptop at the end of Nov., 2018. Office Depot sent two laptop in separate shipments by mistake and charged my PayPal account twice. I never opened the second package. Since I was overwhelmed during holiday season, I approached their store in Rosemead, CA, to resolve this issue on Jan. 13, 2019. They told me since the item was ordered online, I needed to return it directly to the HQ. They did not inform me that extended return period for holiday purchase would end on 1/14/2019. I made contact with their customer services to address this issue a couple days later. After arguing with them in regards to the nature of this incident, they finally issued a return authorization. Since there was not further notice of return status, I made contact with their customer services again. They informed me that return had been denied by their vendor since this was special order item and was out of their return period.

OFFICE DEPOT - I also want to MAKE AMERICA GREAT AGAIN and not be DISCRIMINATED. My name is Rowland ** and I am a PERMANENT RESIDENT and the owner of a Security Systems company in this great country of the USA. I have so much to thank for welcoming me as a son. Just today I try to apply for the credit card at the OFFICE DEPOT store located at 7240 SW 88th St Miami, Florida between 6 pm to 8 p.m. with the interest of buying an equipment that only and exclusively was in this place, for its characteristics and taking advantage of the geographical location very close to my house.

We have a business account and out of the blue the card we had on file with their site stopped working. My first call to fix it took 40 mins, didn't get fixed, and someone was supposed to get back to me and never did. My second call I was told to call the billing department. I call billing and get the most useless rep I've ever dealt with. It felt like she was reading a paragraph from a manual again and again no matter what question I asked. They said to call my bank and confirm it's not an issue with them, it wasn't.

On December 072018. I open an Office Depot account to purchase Lenovo® IdeaPad 320 17 Laptop, 17.3" Screen, 7th Gen Intel® Core™ i5, 8GB Memory, 1TB Hard Drive, Windows® 10 Home, 80XM0000US. Order Number: ** Order placed: 12/07/2018. I received a phone call saying that I would be receiving it on 12/19/2018. I also called on 12/18/2018 to confirm delivery because it still showed processing in my orders. 12/20/2018 I called again regarding the status and was told it was on back order and I wouldn't receive my order before Christmas.

Went to shop to print 20x20 size black and white copy around 8.45pm, 01/17/2019. In print section, one lady helping customer with big order, after waiting 3 min, she broke conversation with other customer and addressing me and point out self service. I told her before using service I need pricing info. She said, "Will be back in couple of minutes," and made me to wait till 9 pm. After finish up with other customer she came to me and told that not able to do the print today. All my required conversation took 2 min max. After me no other customer. Then I started to tell her that, "Just to inform this you made me to wait for 15minutes." Until that time she was normal. After she hear what I said she raised her voice and cut me in and telling that, "This is how we do it."

I ordered a computer chair. Said 2 in stock. Got a Call 15 minutes later. They did not have it. Now here I am a week later waiting for refund. The lady at headquarters said they are not able to do refund. I need to contact my bank.

Went into store for computer problem. Help desk was very knowledgeable and took care of it. Recommended the tech support program, so I signed up for auto pay. Requested online assistance in Jan, programmer kept moving things around and putting things in recycle bin. Problem not solved and recycle bin was not emptied. Requested assistance again today, no resolution again. Requested cancel and was in one year subscription with early cancellation fee. First month only can cancel without fee. TOTAL WASTE!!!!

I ordered a desk and decided to cancel my order the following day and they went ahead and canceled it. However, the item still shipped and I was told to refuse the order, which I did. Well they still took the money out of my account and I am now told it will be 7-10 days until I get a refund. That will be a total of almost two weeks that it took to refund my money. This is completely unacceptable.

On Jan 3rd, I ordered an AKRacing Master Series Max gaming chair in Indigo color. The chair was on sale on the website for $349 plus an additional 20% off coupon made my total $299 and change. I was sent an email stating delivery would be on Jan 10th. I checked their tracking link on the 6th to verify the delivery date and was pleasantly surprised to find that the date had been updated to Jan 8th, Great! On Jan 8th, the chair failed to arrive, so I called customer service to inquire. I was told that someone would call the next day to inform me of the status and updated delivery date. However, the next day a woman called and said that Office Depot would not be able to fulfill my order and it would be cancelled.

I attempted to purchase a printer and use the 20% off coupon online. It would not take the coupon. I got on chat. And the party on chat told me the coupon does not apply to sale items. I advised him the printer is not on sale and then he says, "Oh coupons are not good on technology products." I advised him that I will not be making the purchase there. They obviously use coupons to lure you to the purchase but then do not honor them.

I ordered a computer gaming chair for gift that I wanted for Christmas. I knew the order wasn't going to arrive before the 25th because I ordered late but the order was suppose to arrive on the 27th at the latest. On the 27th it never came. I contacted them over the phone and they responded saying, "We will get back to you as soon as we know the arrival of your package." Four days later with no contact from them I call again, they respond the people in charge of my order will contact me tomorrow. On the second of January they email me saying that my order is on backorder and they will not have it in stock until the 15th plus 3-5 days of shipping. I called today the 3rd of January and told them how disappointed I was and they offered no way to compensate me but by a measly %15 back from my order. I told them I want my money back and to cancel the order and that I will never do business with them again and I advise no one else to either.

I needed item to organize things prior to having open heart surgery. Wasted a week because Office Depot deleted my order the same day I placed it but didn't tell me, and their automated system kept telling me the order was being processed and that it would be delivered on schedule. It was only when it didn't arrive, and I talked to a live customer service rep that I was told that the order had been deleted on the same day that I had placed it (i.e. 4 days earlier). I ended up ordering the item from another company because I could no longer trust Office Depot, and because of the delay, I am struggling to put my business matters in order before I go to the hospital for a triple coronary artery bypass.

Early November I ordered a customer assembled desk from Office Depot. The delivery date was for the 19th of November. They called me the day before to be sure I would be home to accept delivery. I stayed home all day and they never showed up or called. I called customer service and was assured that they would deliver the next day on the 20th. Didn’t happen. I called customer service again, and again was assured 100% guaranteed that they would deliver on the 21st. Never happened. On the 22nd, I cancelled my order and asked for my refund. I was told I had to bring the desk (that I never received) to a store. After many phone calls and hours of holding, I finally got them to understand that I never received the desk. Now, it’s into January, and I still have not had my $368 refunded. Office Depot is the most poorly run operation that I’ve ever had the misfortune of doing business with. When they go under (not if) it will be their own fault.

I ordered a laptop and then promptly returned on 12/2. They wouldn’t accept the return in the store, so I called and got a return authorization. It is now 12/31 and I still don’t have my $349 credit OR the laptop. I have a string of emails saying the return is being processed, but it has never gone through. I will NEVER do business with Office Depot again!

Ordered 12-26, paid for by 11:00 AM shipping. You divided order into 2 packages. 1 shipped 12-26, the other 12-27. First arrived 12-27. It is 12-30 and second has not arrived yet. We are in an RV park in Long Key, FL and must leave tomorrow 12-31. We hoped to leave early in AM as we have a long drive. The adapter we are waiting for controls the brakes for our towed car. I would never trust you to mail order anything again or suggest anyone else to.

I ordered a desk at the end of November. After not getting it a few days after the expected delivery date I called where they said they would re-order it for me. I then got an email the next day saying my re-order was canceled due to "bad weather" in my area. We never had bad weather. I then called to ask when they were going to re-ship it then and she said she would put the request in and I would get a call within 24 hours. Never got the verification email that she re-ordered it again and was never contacted. A week later I emailed asking about it and told them if I was not going to get the package I wanted a refund. I have waited two weeks now with no package.

If I were to rate on product and delivery, I wouldn't give one star. However, contacting the seller was extremely frustrating. This item was not taxed in my state. Amazon contacted the seller on my behalf, twice. I contacted the seller, numerous times; I lost count. The response, a good five times was, "we need your tax-exempt number." My response was that the item was not taxable in my state. The response back to me, several times was, "we need your tax-exempt number." Obviously, the various people that did respond did not understand English, and they did not research the fact that the coffee creamer was not taxable in my state. I consider this lousy customer service, and I won't buy from this seller again.

I will NEVER use Office Depot again. I placed an order for about $200.00 of office supplies on Thursday 12/13. Was pleasantly surprised that it could be delivered next day delivery for free. Got an email saying it would be delivered Monday 12/17. Fine. Monday morning received an email that it was delivered at 9 am. Problem is, it was never delivered. It was dozens of items in 5 different cartons supposedly. But no one in the office had seen it or the delivery driver. Thought maybe driver had lied about delivery and it would come the next day.

I bought this monitor from Office Depot for a Black Friday sale online last Nov 22nd. I received an email on Nov 27th that my order was shipped Nov 25th and gave me UPS tracking info. I checked almost every day to track it and the UPS website shows "Order is on its way..." but if you look closely only the label was created. - Lie # 1 I really believe the Item was never shipped at all. All instances I mentioned below were just a succeeding bunch of lies because in the first place, no monitor was shipped.

I purchased an item from Office Depot. I later called to change the payment method I used. The agent decided to cancel the first purchase and reorder the same item again. They delivered the first item regardless of my request to cancel it and charged me double. Apparently, the agent failed to cancel it. Not a problem. I just requested for a return. They told me someone will call me to schedule a pickup time.

I placed an order on 11-28 with a delivery date of 12-10. On the website it shows the order was shipped on 12-03, but no further details and no carrier listed to contact to see where the order is. I've talked on the phone with their 800# and also online chat with the help dept. All they get is that it is either going to be delivered "today" or is being referred to their resolution team for further investigation. My situation is further complicated by the fact that I live on an island in Northern Michigan, and the shipment needs to be delivered to our local ferry for shipment to the island. Am trying to contact the carrier to verify they have this information, but cannot get anywhere with their help desk either on the phone or chat. Very frustrating, I also order a table at the end of Sept that never showed up. Got the money back but no idea where the table ever ended up.

I ordered a Serta chair online as a gift for my father-in-law. We took the chair to his house to assemble it. The back of the chair was placed on a carpeted service, so we did not notice the tear in the leather until it was fully assembled and my father-in-law had fallen in love with the chair. I contacted customer service to find out if it was possible to have them send a replacement back piece or if I could get a credit for the amount it would take to get it repaired. Without speaking with me, they decided to only resolution was to have them pick up the chair and I would not get another chair as a replacement. I have explained numerous times that the chair is not at my home and will not be if they show up to pick it up. Each response is the same, "This is what we are doing," not, "What can we do to reach a positive resolution for the customer." I will never shop at OfficeMax/Office Depot again.

I was looking for a good deal on a laptop this holiday season and finally settled one from Office Depot that came with a free Google home mini and had $25 cashback from retailmenot.com. I placed my order and waited for it to be delivered. While waiting for delivery I watched as many of the other deals ended which was fine because I had already made my purchase. I called Office Depot to find out when they would ship my laptop and they said it would ship on 12/15/2018. A few days later they sent me an email notifying me that they had canceled my order because they were unable to fulfill it. I contacted them to complain and was told they would call me back 7 hours later... they never called. I also emailed them and received no help, instead they tried selling me laptop with lower specs for double the price.

I made an online purchase for a large sit/stand desk from Office Depot's website on Cyber Monday. Which mind you did not work, the website was failing as I was attempting to buy using my credit card. So I called instead, since that was what was recommended. I made the purchase on the phone and received shipping information which was correct to my place of business. After looking at the tracking on the day I was expecting it to arrive. I realized they SHIPPED MY PACKAGE TO THE WRONG ADDRESS (nowhere near where it was intended to be).

I made a purchase which had a Darden restaurant e-gift card as part of the promotion. I have never been able to obtain the e-gift card. Tried for months. Watch out for Office Depot promotions. Buyer beware.

On the Thanksgiving day, I placed an order online for a laptop and selected the shipping to be Store Pickup. My card was charged on the same day and received the order confirmation email that said I can pick up the order within 5 days or otherwise it will be canceled. I went to the store on the 2nd day and was shocked to know that my order was canceled. I never received any communication regarding the cancellation. When asked why, the store employee was saying, it is their corporate instruction to cancel the orders that were not picked up on the Black Friday and directed me to call their 1-800 number for any further clarification. I was so frustrated and felt like cheated. The system is not so updated that, when I called the 1-800 number on Monday, the agent said, "The order is still ready for pick up." Lol, I explained her and she took few minutes to see the updates in her system.

I tried several times to leave a review on the OD site about an Epson projector I bought at OD. My reviews kept on being rejected because I told the truth. The projector was advertised as having WiFi. I had to buy a separate LAN module to make that happen. I then discovered that the projector would not allow me to run iOS apps - even though the description of the projector said I could use my iPad. I was wrong in assuming that I could run iPad apps. The only way to use iOS is to load IMAGES to an Epson folder using iTunes. What is Epson thinking? The only way to run iOS apps on this projector is with AppleTV. OD will not allow me to help other consumers avoid the hassle and waste of time assuming that the product works as it should.

I ordered a computer, website said it would be delivered the following day. It did not arrive so I contacted the company and they said because of the holiday it will arrive sometime on Monday. No time given. Every other company that I ordered product from has been able to give me correct delivery dates.

We bought a desk for our office over three months ago. It must have weighed 200lbs, and was clearly dragged across our driveway and left against my garage. Not surprisingly, when we started unpacking we noticed the corner of the desktop was smashed up. While my wife was on the phone with customer service, I continued unpacking, assuming we could just replace the desktop. The further I got the more damaged pieces I found. They said it would take about 2 weeks to get the replacement pieces, and as I’d taken the day off specifically to get the desk/office together, we decided to just return it and go buy a new desk.

Updated on 11/29/2018: Since the follow-up comments are evidently not made public, and resolution is absolutely NOT in progress, the following is in addition to my original complaint for Office Depot’s false advertising. The original complaint was filed on 11/19: Your previous correspondence has been nothing but numerous different ways of rewording the same thing you have said here, so they absolutely do not provide any ‘further clarification’ other than to show that Office Depot either employs a lot of dumb people or else corporate has instructed everyone to lie. The offer wasn’t simply ‘double back’, it was double back IN REWARDS, which is very different.

What has happened to Office Depot? They used to be THE place to shop. Now when I go there it's like a ghost town. Even though there are NEVER more than one or two customers there (me included), NONE of their employees EVER ask if they can help. They can see you wandering the aisles or trying to find something on the shelves and they say NOTHING. They just glide serenely past as if they don't even see you. I've complained about this several times and one of Office Depot's managers wrote that this was because the store was doing inventory and everyone was busy. If this were true it would mean they are doing inventory every time I walk in. As usual, employees are always wandering about doing NOTHING. And even if they were doing inventory, whatever happened to saying hello and asking the customer if she needs help?

This company is the worse and deserves to go out of business! On 10/08/2018 I ordered a desk to place in our home office from their website. Two; that’s right TWO boxes of THREE showed up. When we noticed this as we were putting the desk together, we checked in on the third box and contacted customer service asking what was going on. So we were told and “promised” the last box would arrive that following Tuesday. WRONG! The freaking box was dropped off somewhere in CONNECTICUT! I live states away from Connecticut! I’m in the Midwest! Still NO PACKAGE and it’s now NOVEMBER 1! This company is a joke and we are extremely angry! This was NOT a cheap purchase and no one can help us.

Office Depot has a great selection. Their prices may not be the best but I have never had an issue in one of their stores. Their website/emails however are terrible. I ordered some supplies for my job and now I get 10 emails a week. I went to unsubscribe from emails and Office Depot is intentional on making it difficult to do this. Every email from a retail company I know of has an unsubscribe button or link at the bottom of an email. Office Depot hides their link deep in a long paragraph which is labeled "subscribe to more email content for deals". They clearly don't want you to unsubscribe to their emails so they make it appear as if their link is for you to sign up for MORE emails.

Purchased a computer desk, but too many parts to assemble so took it back for assembly. The staff did not acknowledge the customer's entry to store and when we said hi and asked for help with the product return, one employee was reluctant to get started to hear us. Then there was an old man working at the register who was easily over 80 and kept showing me his hand to move for the next person in line. I am not sure if he was not young enough to speak up or just an old grumpy man who was working at his age in a service oriented business. What is wrong with the management at this store on Crown Valley, Mission Viejo, Ca.

I purchased a computer on the advice of one of your associates in the Kerrville, TX store. The computer was $749 and it came with some software free for a year. The salesmen said he was going to set it up for me and I told him I would pick it up the following day. It was not ready when they promised and I was given some double talk by an arrogant tech guy about its still downloading and it still will be ready "today". I asked to be called when its was ready and he could not even do that.

We purchased several file cabinets for our law firm which were to be delivered yesterday. The driver came, attempted to deliver but there was an issue with the alley being blocked at the time of delivery. So the driver marked the order as "refused" and left. Now despite numerous phone calls to Office Depot, and after a promise that they would be delivered today, we are now told the earliest they can deliver them is four days from now. To make matters worse, they refused to give me to a supervisor or anyone with any authority to assist us. So after hours spent on the phone trying to resolve the delivery issue, it looks like we will be cancelling the order and going through a local office furniture place that may be a little more expensive but at least we are guaranteed service.

I sent an order for a 4' x 2' banner today to a store in Dunwoody GA. WHAT A NIGHTMARE AND DISASTER it has been from 3:00 pm until 6:30 pm tonight. I placed an order. Received a confirmation from Office Depot that they received my order at 12:44 pm with a delivery of 7:00 pm today. At 3:00, I called the store to ask if it was possible to pick the order up earlier. I was told by the person in the Print Center that no order had been received. I read him my order number from the email and he said that the transaction with PayPal had gotten HUNG and that he had no order. I would have to call the ODepot 800 number to resolve.

As you look at the last 10-12 reviews, you will see they are ALL One Star. I would give less if I could. Similar to other reviews, I placed an ink cartridge order. Promised delivery the next day. Delivery did not happen. Followed up and was told it was on the truck and would be delivered next day. Again, did not happen; and was then told "next day". Original order was 9/5/18. I received the Next Day email every day since. It is now 9/18/18. I wanted to see how long it would last. Finally, cancelled and have now called 3 times to get the charge off my credit card. I will NEVER use Office Depot again.

I ordered a dry erase board for our church. Promised delivery in two days. Had to be home to receive; else it would be left outdoors. Delivery did not happen. Followed up and was told it was on the truck and would be delivered next day. Even have the email to prove it. Again, did not happen; but was then told "next day". Finally told "problem in warehouse and delivery would be "next week." Cancelled the order and ordered from Amazon. Delivery in two days. Order fulfillment by Office Depot is a big joke. Wasted a week trying to buy local. Stay away!!!

An HP cartridge order placed on 8/22 not to be delivered until 8/30-9/5! When I cancelled next message said how they valued my business and would research and get back in 48 hours! And Amazon supplier.

I placed an online school supply list order at the end of July. I was given an estimated delivery date of 8/2 for my order, which would be 2 separate boxes. I received only one box on 8/2 and when I checked the status of delivery online it said it was still in transit. It continued to state in transit until I called on 8/9 and was told they were going to investigate and send me an email within 4 hours of updated information.

Charged 3 times for a NEW laptop. I find this out when I go to pay my bills and the account is overdrawn (thanks for that btw). I get the NEW laptop and it's a damaged floor model. Takes 6 days to get the two erroneous charges back into my account so I could pay my bills. I return this NEW laptop in good faith. It is received by your warehouse 6 days ago. The money was not credited back.

I ordered a 4 drawer file cabinet for our home business. I was being charged $29.99 for the delivery because it was considered a heavy item, but with the $29.99 the driver would call and set up a time to deliver the item, bring it in my office or residence and dispose of the debris. Delivery came without a call and caught me as I was walking out the door. I told him it had to go in the basement. "He stated he couldn't come in my house". I called Office Depot as I wanted to be refunded the $29.99 since the delivery person didn't do what I was paying for. The not so pleasant representative Chenille stated she could only refund me $10.00. Since they wouldn't refund the full $29.99 I told them I would like to return the item and it will be in my basement for the driver to get. I use to use Staples and because of their poor customer service as well I switched to Office Depot, looks like we will have to find a new company to purchase all of our office supplies from.

My first online order with this company. I decided to order my kids' school supplies online. I received The first box was 3 days later from when they said it would be delivered to include everything I ordered but a couple items I was notified would come separate. The box was very damaged and wasn’t packaged properly so the notebooks just slid all around in box they were all messed up and pages were bent. I just decided to keep them and leave something heavy on them to straighten out. Not worth the trouble of taking them back I didn’t think.

We purchased a box of ink cartridges for our printer; however, we got the wrong item, i.e., got Epson 200 and needed Epson 220. I went back to the store in Opelika and they refused to exchange them. I contacted the company on their chat line and they promised to make it right. Right - I still have the wrong cartridges and they still did nothing. Lady in Opelika was named Mary. Chat person was a Lens.

I will NEVER use Office Depot again. They use a no-name, backwoods, uneducated delivery service that steals your packages. My package is probably in their truck ready for eBay. NEVER again and if you are a smart business owner, I would rethink your account with them. I was charged and never received my order. They are a sham and pathetic. WB Mason here I come!!!

First, I want to say upfront that my local Office Depot store was great to work with and did everything they could to help resolve my problem (to no avail). My problem is with the corporate customer service center and ship-to-home “service” for furniture items that they don’t stock in-store. Specifically, I placed two orders totaling over $700 on Saturday, June 16. It was a desk, credenza and hutch. There were two orders because the parts were to ship from two different warehouses. The first order was to arrive on Tuesday, June 19 between 8:30am and 5:30pm – so someone had to be at the house all day/till they arrived. We waited all day – three cars in the driveway, front door open (glass storm door closed).

I hope they don’t delete my review. I simply had the worst customer service with Office Depot, my first purchase with them and definitely never doing it again. I purchased it during the morning, it said very clear that I could order to pick up and it would be ready in one hour at the store. Fine, 3h after that I drove all the way to the store to find out it was pending (even though they took my money out of my account, of course). I called the customer service later, after complain a lot (and the only thing they could say was “we can’t do anything”), they told me my order would be ready in 1h. Fine, 2h later and NOTHING. They told me it takes 24h to “process” the payment and THEN I would be able to pick it up, even if they advertise 1h for pick up in store (and it was in stock, of course).

Two orders, on different days were attempted on the Office Depot website, I selected Payment with PayPal, directed onto PayPal, completed the PayPal transactions, the Office Depot send order button fails to transmit the order. Office Depot customer service has received from me a screenshot with the Office Depot order number and showing products purchased, itemized & total cost incl tax, as well as the PayPal transaction number.

I placed an order with Office Depot in April. The end of May, my bank account was charged again. I did not place a second order, I did not receive a second order, I did not want a second order. I called on 02 June and spoke to Person #1 (logged) and was assured I would be contacted with the resolution within 48 hours. I was not. On Wednesday 06 June I called and spoke to Person #2 (logged) and was issued a Service Request #, and advised I would be contacted within four hours. I was not.

No 4 letter words...no HATE...simply state the company runs promotions with no stock to back it up. Their Service Reps will order the product...but snidely remind the customer: "It will be at full price". Simply put, do not trust Office Depot/Office Max online reviews: they only want to publish the good and reject anything that seems negative which would help the consumer and ultimately their management.

I like the experience of shopping there. It's a great place to shop with a great selection of products I'd be proud to buy. If Office Depot was extremely close to me I'd shop there more frequently.

I trust Office Depot to have what I need for many household appliances, and I just really like the store. It is organized and has almost anything I need for woodworking. There are just so many things to look at when I go shopping at Office Depot. I like all the choices that I have in deciding what to buy. However, it is not always easy to get certain types of wood. The carts for carrying the wood are pretty weird too. It is not always easy trying to find what I need, since there is just so much stuff.

I had an awesome overall experience with this furniture store. They offer great furniture selections. And the staff was very friendly and helpful. But they need to offer more sales and promotions. But I like the great variety of name brand furniture that they have and that they have very stylish and contemporary furniture. I also like the great furniture designs. They the best furniture store.

It was easy to find what I was looking for and associates were helpful. The store was clean. The displays looked good and made picking out a desk an enjoyable experience. I found a very good desk that I bought when I started up my business. Delivery was provided, so that too was very helpful. I would definitely consider returning. However, sometimes, the associates could be a little too pushy. It was pretty clear that they were working on a commission and did not always have my interests at heart.

I enjoy shopping there altogether. I love the people there, the items they sell and the people who help me find stuff. It seems really cool to drive there and take a look at all the new stuff they have to offer.

I chose Office Depot to buy a computer chair from because they had what I wanted for a good price. The location of the store was also very convenient for me to go to. I like how it isn't centered just around furniture itself. It is a full office supply store where I was able to get a computer chair and also things I needed for the printer at home. I think they could add more furniture such as couches even though it's an office supply store. It would make it less of a hassle when shopping for a couch for a room in an office building.

I enjoyed the help the associates gave me and that's why I choose this store. They had a decent selection of nice chairs and desk items that caught my attention. The prices were good, and they had nice displays of the items they were selling.

I liked the sale they had on brown soft leather or faux leather desk chairs. It has been over 10 years ago, but fortunately they have very durable chairs. It was such a good deal I told my Dad and he decided to get a new office desk chair too. They do not have much of a selection of filing cabinets. I was mainly interested in a casual looking chair. The chair needed to be able to swivel, have wheels on bottom of legs, be the correct color to fit into my decor at home. Primarily I was in the market for a new office chair. Specifically a desk chair that can be adjusted in height. It needed to be washable, not fabric.

The employees are always pleasant and helpful. The shelves are usually well stocked with a good variety of items in each category, with great price options.

From my experience they have the best help and can customize things and talk you thru it and they have so many options you can do the whole room. There were so many choices to see on display. It is a fun store to shop at 'cause there are so many things to look at and get ideas from and they can talk you thru what would go good together. The store is great and a ton of fun to look around at besides what you are there shopping for. This is a great place. They also deliver and set up.

I like their selection of office chairs and the features that those include. The sales associates are helpful and knowledgeable. The layout of the store makes it easy to find what one is looking for. Their sales are substantial. Also, the location was convenient and they had a good sale on office chairs when I needed a new one. The sales circular made everything look appealing and worth it. I liked their prices better than other stores nearby. The furniture store is clean and well-organized. However, it only has office type furniture and no other kinds.

Office Depot has great sales on office furniture. Has wide variety of furniture from low prices to higher end, more expensive items. Has many different types of furniture to choose from with matching accessories. They need more color/style varieties though. More exotic/harder to find office furniture. Also have better tracking of ordered items and better customer service options when help is needed. But they offered better prices on the furniture I was looking for with options that was not available at other furniture stores/retailers. Added extra discount due to a issue with placing order.

Between all nearby stores that could've gotten me my chair, Office Depot is a reliable name that I am familiar with more than others. There isn't as much variety as other stores like IKEA, but it's still useful due to its proximity to my home. It offers a very strict selection and there are much better options on their online store. I like that the chair is flexible and durable. It's particularly fitting for where I placed it in my home; I needed a rotating chair for my work desk to use for extended periods of time. It's a vast upgrade from my regular, wooden chair I used before.

My experience was great, and the store had the product I wanted. And the layout was fine making it easy to find my product. Convince was a huge factor as well since I didn't want to purchase my chair online. The employee was helpful and kind in answering my questions, and I would recommend it. The chair I bought is the perfect size for me, comfortable, at a decent price, in the color I wanted, it's easy to put away when I'm not using it making the chair perfect for my room.

This store was easy to get to and had the furniture that I needed at a price that I could afford. They make the furniture available to you to try and sit on. They also will deliver the furniture to you so you don't have to personally have a truck in order to buy from this store. But I wish they offered furniture that would come in multiple colors and if the furniture could be of a little higher quality. It would also be nice if they offered a few more types of storage furniture and not just the office. Furthermore, it would have been nicer to have a sales associate to help us with what would fit in what space at your office.

Bought printer cartridges at Office Depot. They didn't work. Store refused to refund, because it had been more than 14 days and I couldn't return them in person (live 200 miles away).

I choose this store because of their awesome quality furniture. Their customer service is always great too. And no one should be afraid to buy furniture from Office Depot. I been buying furniture from Office Depot for a long time and I'm extremely satisfied. However, if they provide better discount I'm confident more people will buy their furniture. A discount like 15 percent off would be awesome.

Office Depot was great. I asked for help finding a specific model of desk and the employee walked around the section with me helping me find the desk I needed. I like the variety of options that the store offers, the sales staff are very knowledgeable and friendly and help you find whatever it is you are looking for with speed and care. The layout is great and the pricing is fantastic.

I can find exactly what I’m looking for - style, color, etc. If it’s not there you can order it. Good selection and quality pieces. I have never been disappointed with a purchase from there. They have not helpful salespeople though. I had to really search for people to assist me. Sometimes the sales people were rude and acted like you were wasting their time by asking questions. But it's the closest place to my home and heard good experiences from others. I also found what I needed for a great price. I would definitely return to this store again.

As of 2 days ago there is a sale for 20% off tech furniture appliances etc. It says so across the Office Depot site in giant letters on a red banner. Office Depot support claims they do not see this banner and are unsure what 20% off sale I am referring to. An hour after the sale was listed several items were flat out removed from the site. Not sold out but completely unavailable until further notice. Now I would suck it up but I can't even get a price match as the website doesn't list a price for "item no longer available". Support via Twitter and other websites results in a response followed by complete confusion on the part of any employee or support specialist and then being completely ignored for hours and days. Entry into most if not all stores prove that there are no in store advertisements for events (luckily the website specifies this applies in ALL stores) and that they just don't sell in store the majority of the items they sell online.

My experience was great and I got the furniture and style needed at a reasonable price. I went to the store because I found what was appealing to me, got my attention and never would have left without purchasing it. I really love Office Depot as you can find varieties of office furniture and equipment suitable for all sizes of company and offices. I also love the arrangement of the products and the quality of their customer’s service and knowledge. But I would appreciate competitive prices and should engage in sales more often in order to attract more purchases and thereby increase the brand loyalty of clients.

My overall experience with Office Depot was very satisfactory. The store had very competitive prices and was conveniently located near my home. Salesmen were helpful as well. I was shopping for a computer desk and found one that I liked at Office Depot at a very good price. It was easy to assemble and I used it for several years. I liked that it had adequate space for a 21" monitor, a sliding platform for the keyboard and mouse, with an additional sliding desktop for notes, paper, pencils, etc.

I bought an office style chair for personal use at home, was needing one cause the one I had was already getting too old and rusty so I went for it. What I like about it mostly is its thick reinforced materials and overall cool design, chose between several and similar options but this was the one that sit with me. They have a lot of different chairs with variations and sub variations of variations, it's crazy. But maybe they need to include a few extra levels of height and more recline flexibility. Other than that, it's an office style chair, so what better place there is to buy one than Office Depot. I've been buying stuff like this in this store for over a decade now and they never let me down. Overall great experience and good service.

They had the best prices on desks and bookcases and the quality of these furniture products match my needs and look great in my home. Shopping was easy, the selection was appropriate and the prices were affordable for my budget. Their furniture selection features ergonomic designs that are perfect for my home office. Their furniture products are sturdy and stable and available for an affordable price. However, it would be nice if the bookcases were made of stronger wood materials than what is currently available. I would like for my bookcase to last longer before it needs to be replaced.

I choose Office Depot, because I trust the quality. I also loved the fact that I could buy my dream desk, a comfortable desk chair, and all of the supplies I needed all in one place! I love the variety of quality office furniture. They sell every variety of desk, from student desks made of metal and glass, to grand L-shaped desks for the serious professional. The selection of desk chairs is also incredible! However, I would like to see a larger showroom - so that it is separated from the office supplies, and would be displayed in a separate showroom with even more options.

My overall experience at Office Depot was a positive one. I went in there looking for a comfortable office chair with back support and walked out and got an office chair. I chose Office Depot specifically because I need office furniture. They have a clear focus on office furniture which is what I was looking for the last time I went there. But there should be more demo furniture so we can see and use the furniture before we buy it.

Office Depot has a moderately well stocked selection of specific items. The price point is affordable and quality reliable. I was able to find a nice office chair for a reasonable price. Good go-to store for the basics in office, although it doesn't stand out as an innovative environment, it does showcase computers well, and has info on them displayed well. Good selection of cameras, computers, office desks and chairs, and accessories. Reliable selection of specific products, friendly staff on hand if needed, but had to locate them and ask for assistance. Not very interactive as far as design, functionality of displays. Needs more imagination/sensory rooms. Store layout should have more "interactive" displays i.e.: IKEA to highlight products, instead of just aisles of shelving/boxed items.

I needed a chair for work-related purposes. An Office Depot store was near my home and was accessible. The store offers organized and well labeled items. The atmosphere is positive and the sales personnel are well informed. They have good services and quality merchandise. However, they are limited in their furniture offerings. It is all office and work-related. They could carry more and broader lines. There could definitely use more variety. But the chairs were affordable and comfortable. And my needs were met here.

‪I chose this furniture store over another one because their stores are conveniently located, have really great prices on their furniture, reliable furniture, and a helpful staff. I would choose them time and time again. ‬I love their chairs and desks. They are perfect the way they are.

My overall experience was wonderful. I got what I was looking for and I didn't have any problems whatsoever with anything. It's a really good and very high quality store that has a bunch of different things in it not just furniture which is definitely a huge advantage.

All of their furniture is of high quality and made to last a very long time. This with free delivery and reasonable price makes for a great buy. I cant think of another store who will go as far to go out of their way to help you. But they need to have better and more often sales on furniture and they could also have store open 24 hours for those of us who have to work the night shift. But this is one of the best places to buy office furniture because they know what office workers want and need along with how they abuse the furniture since it is not theirs and I don't see myself shopping anywhere else for office furniture.

I shopped most recently at Office Depot because it has great quality furniture for my home and the prices are very reasonable. I chose it because I needed some other things at the time and it was a convenient store to go to. They have a great selection of furniture to choose from and great brands too. I have always had great experiences with the store and would definitely recommend to everyone. It's a great place to shop at.

Office Depot was conveniently located near where I live. It had many specials and it was a good time to purchase office furnishings. We also had just built a new house and needed furniture for our office. The corner desk fits in a corner and it holds multiple items. I also customized this corner desk. I don’t use every feature for what it is made for but I have repurposed some of them to suit my needs. I like to rearrange pieces but I couldn’t with this. It's hard to move around. It now serves as a place to play an electronic keyboard.

Office Depot is a really good place to buy office furniture. I like to looks at all the desks and chairs. The desk I bought had a really nice wood finish and a bunch of drawers. I went there to buy a new computer desk and I was not disappointed. I looked around, tried some out and bought one. I looked at office supplies as well. I bought a bunch of printer ink and pens. However, it’s just a place to buy desks and you can’t buy any other furniture there. I’d like there to be more options at least or deals if you buy chairs.

The overall experience was satisfactory. We chose Office Depot because of the store location. We did receive a flier in the mail announcing the sale, and settled on a better model chair that was more sturdy. The chair we purchased was a faux leather black swivel desk chair that was reasonably priced and seemed extremely sturdy. The store was clean and the staff helpful and friendly. But a larger selection of office chairs in a variety of colors would be more helpful. Their desks seemed a bit cheap, like that particle board you have to put together. Nonetheless, we got the chair we needed and didn't feel like we overpaid.

I like the stores that I purchased the desk chair because I have purchased many other things there and love the location and the set up of the store. It was a leather chair for a desk that swivels and is on rollers. It is modern and looks stylish and it is a dark brown. It's very sturdy and very comfortable and goes with the decor in the room. I love this piece of furniture because it also can be wiped down if anything is spilled on it and this was a very good purchase for me.

I recently ordered ink online and was assured I would receive the ink by the 16th. This is the 22nd. No ink. The delivery person called yesterday May 21 claiming roads were too bad to deliver but assured me he would leave the ink at our post office for me to get by 11 am today May 22. As of now, at 2:30 there is still no ink. The delivery person won't answer the phone calls or texts. Corporate office depot won't answer emails or texts. Get automated answers but nothing happens. I live in rural Iowa and no one close carries the ink I need, and traveling an hour and a half just to get ink is out of the question.

I like how friendly the staff was and how easy it was to find what I was looking for. The staff wasn't overbearing with their need to offer assistance, which is something I had an issue with in the past with other retail stores. I found what I was looking for and was offered assistance right away, but not in an intruding way that many stores are well known for. I enjoyed my time shopping there and even browsed at a few other items that I might need in the future. I will definitely be considering Office Depot for those purchases. The only thing I would say to improve is maybe offer more deals and discounts. Finding a good deal is hard work and it would be so much easier if I found a deal at Office Depot, since I enjoy that store much more than other retail stores and online shopping websites.

I had prior experience with the store and I trusted it over other stores. Very close to my home and was recommended to me by a friend who shopped there. This store has always been one that I felt would make my home look amazing so I went with it. I like how I was helped every step of the way in my selection process. They were helpful, but could've been more helpful by telling me about sales and discounts. I would also improve checkout time and customer service. But very organized layout and welcoming feeling with customer services. Cheap prices also.

It's easy to get in and look around. All the staff are super awesome and useful in helping you find everything that you need and they are all educated and speak nice. I dont like to be in the store for too long because I start getting nervous, so I really enjoyed the chill environment and how fast I could get in and out of the store quickly and easily. But one thing that I would improve is way more variety and different kinds of things from different places. Maybe even some kind of tablet or device that the employees can show so that when we come into the store they can show us all the variety of products and they dont all have to be on the front floor. Overall my experience was very smooth and nice and everything went really easy. I liked it very much. I went to this furniture store first so I could just look around a bit but I later realized they had exactly just what I needed.

I choose this furniture store over others because they can have great sales on office furniture over other furniture places and is a one stop shop for all my office needs. What I love about this furniture store is that it has all the office furniture that I would ever need as well as office supplies. What I really dislike about this furniture store is that it can be really expensive sometimes and I would better off going somewhere else because it isn't worth it.

Office Depot has a lot of office supplies that are reasonably priced from paper, to electronics like for music, televisions, printers, computer, laptop. They also have desks and chairs as well as other office supplies like snacks and crafts. They were having a sale on office furniture for a desk chair and I got it for half the price. It's super comfortable, leather, has abilities to go up and down. Lots of cushions and comfort. It's an awesome store. But I think it would be nice to have free delivery of products and free products and services for everything so I would be able to spend money on a nice vacation.

I like Office Depot for office furniture. They have a wide selection of office furniture at a reasonable price. They also have very helpful sales associates and staff. My overall experience shopping is a satisfying one. I chose Office Depot over anywhere else mainly because of their selection and great prices. They also sell quality items. I have purchased from them before and was happy with my previous items as well. I may however, change the layout of their furniture display. Just so there is a bit more room to try out the items. Overall, very pleased in whole.

This store has everything I may ever need for my office. I can compare prices online and pickup in the store. I can even find things in clearance for my classroom treasure box sometimes. I was able to get the best furniture for the lowest price and I didn't have to drive all over town to get what I needed for my office. I needed a comfortable desk chair with wheels for someone who would be sitting in the chair ten plus hours a day. I was able to read a hundred reviews and get the best one. But in some of the stores it can be hard to figure out the price of something because the shelves are missing labels or many things are in the wrong spot. I tend not to shop for items such as pencils and paper here because sometimes basic school supplies are much more expensive than other places.

On March 10th 2018, I ordered an item online using my Paypal account costing me a little over 200 USD (Order number **). At the time of order they did not mention that I have to be at home to receive the item. The item was supposed to be delivered in 2 days. When it did not arrive, I called the Office Depot customer service and they said that the item could not be delivered because nobody was at home and that they will cancel my order now (return confirmation number **) and will help me make a new order (New order number **) for the same item over the phone. This time the order was done using my credit card because they can't use PayPal over the phone. I was told the refund will take place in 3-5 business days.

First let me apologize in advance for this long review, but hopefully by the end of it you will understand the necessity for it. Black Friday 2017 I was on a mission to find my 9 yr old daughter the closest thing to an Apple iPad Pro that I could afford as a divorced, DISABLED single mother of 2. After weeks of research I found that Office Depot was having a huge BF sale on their Dell Inspiron 3000 2 IN 1 LAPTOP 11.6" BLUE (my daughter's fave color). This 2 IN 1 was perfect instead of $399.00. It was on sale for $249.00. I had to order it online because none of the stores around me had any in-stock.

I bought a laptop printer at a bundle price. Was better price around. It included ink delivered to my door and 1 yr free virus protection. Person that helped my husband and I was very helpful in helping us get the best and most for our money.

I purchased a laptop from Office Depot online along with whiteboard markers. The whiteboard markers arrived on time. However, the laptop never arrived during the 5-7 day delivery period. I tried to follow-up and I got both good and terrible customer service. I became frustrated with their inability to tell me what happened to the item so I asked to cancel via email with my correspondent. I received no response so I called in the cancellation the next day. Two days after requesting a cancellation they got the item shipped and then an apology in the evening telling me it's already shipped and I should reject the package in order to receive a refund. With such terrible service I'm afraid to return the item because they might charge me for shipping. On the other hand, if I take it and need help during the warranty period I'm afraid (based on this experience) of the service that I might receive. I just want this to end without me having to contact the company again.

I was double-charged by Office Depot for an in-store purchase at the end of January. This began what has now become an on-going saga to regain money taken from me by Office Depot. I first called the customer service number. She told me that since it was an in-store purchase, I had to contact the store. So I visited the store only to find out that the store manager only has access to the previous 30-days activity and was told to call customer service. In my third attempt to find someone to take responsibility, I was told that I would have to dispute the charge through my bank.

One of the items was a reclining chair so I can sit on the computer and not feel in pain. It's been bothering me lately wanted a fix for the problem. I saw some chairs in the vestibule, so decided to investigate. Office Depot was cheaper, closer and I just wanted a couple chairs. But there's really aisles full over useless stuff, furniture always sells should show more of it than in 1 spot. I mean do you really need 30 different kinds of printers? But only 3 kinds of chairs... Experience was fine, but employees were useless pretty much but the prices and products were clear so you don't need them.

My experience started off by a nice welcome by a nice person. I had a nice day and walked off the store with my desired item I wanted to purchase. It was very easy. I really liked the people and the environment that resides there. I love my chair, it is very very comfy and creates a real atmosphere in my household. Everyone I talk to about always has something positive to say. I myself love it as well. I would happily go there again and spend my own money.

My experience with Office Depot was great. I enjoyed being able to see the furniture. Touching it and seeing the size of it. Also, being able to get a better idea on how it will fit my space. I like how there is a storefront so that I can get a feel and look of the furniture that I am planning to buy. I also prefer to buy furniture at the store for this reason. But one thing I would consider bad about this is making the time to drive to the store and shop around.

My experience was very good and the staff was very helpful with choosing the right desk we needed for our home office. It was the desk I had searched for a long time and finally found at Office Depot. it was the exact color and the exact size UCI was needing for the space in the home office. It was fairly simple to put together once we purchase it and brought it home. I wish it would have been easier to put together and the instructions were easy to read. Between me and my husband we finally got it put together within an hour.

Few friends I know work at Office Depot! I like the very close location to my home, I went looking to check out the item. As it turns out they were having a special so I saved some money. I also like the ease of transaction and lots of variety for the particular piece I was purchasing from them. However, some of the staff was somewhat rude and unhelpful. Also, they only have a very basic selection. Still, it was a solid a good to solid experience.

I ordered a video card on 4/24/2018, and estimated shipping date is 5/1/2018. On 5/8/2018, I contacted the customer service and was told order was cancelled. This order had coupon in it, so the coupon was wasted... They have similar products available and I don't mind being given a choice like purchasing other similar product... Such a terrible shopping experience.

Went to West Colonial store today to send a fax to an 800 number. Clerk charged me $32.00 to send a fax. Staff was waiting "and arguing with several customers at the same time". Clerks looked agitated with each other. I'll never understand how a business can spend millions of dollars to advertise and bring customers to the store only to treat them poorly and rip them off once they get there. You have just lost a customer for life. Clerk did not provide me with a receipt.

The Office Depot that I had visited had been really well organized, and was easiest to navigate while looking for what I want. It also had really good prices for high-quality items. However, the employees had been indifferent, not as warm and welcoming as I would've preferred. The general feel of the place was cold, I say this knowing it's just a hardware store, but it just felt empty. Even with the employees, it had been a good experience. I chose here because the location had the best accessibility and was easiest for me to get to and from.

I had a good experience with Office Depot. They had a very attentive staff, and a pretty good selection of what I was looking for. Lots of desks and chairs to chose from and a great selection for my other home office needs. I loved it. I am still using the same chair and desk I got today. I will certainly go back when I decide it is time for an upgrade. I get that office furniture isn't what they sell the most of but the one I went to had all the furniture at the back of the store. But other than that it was well lit and displayed nice. I just feel it was kind of poor placement. And there could be a better area for pick up.

Office Depot had the best prices for office furniture. They have fantastic customer service. The employees are friendly and willing to help without the sales/commission pressure that other stores have. When I wanted a different color than what was in the store, their employee helped me find it from a product catalog and ordered it with no extra cost to me. But I would like to see more furniture displays and to see products put together rather than just look at the description on the box. I'm not very good at estimating the measurements on my own.

I need to buy a specific type of furniture but I had no real picture of what I wanted in my mind. I thought about where I should go to buy this furniture and Office Depot never came to mind until after doing a web search for desks and chairs. Of course it made perfect sense to buy office furniture from an office specialty store. But I was able to shop here and get ideas and then buy something within my budget. I always believe that there is room for improvement such as even more styles, more brands, more finishes, and generally a store can never have a large enough selection.

Office Depot is neat and has a fun office culture with great work/life balance. Very caring and energetic work environment. Moreover, it had things that fit for the home and it was in good condition. It was also closest.

I like that you can shop in store and also online. I knew if I couldn't find what I needed in the store I knew I had the option to go online and find exactly what I was looking for. I like the help the sales assistance offer and that it is conveniently located near me. I also chose this store because of their great customer service and low prices. Between the store and online there is a great selection to choose from.

I like how Office Depot offers many different versatile styles with different sizes and shapes. It's easy to shop and was also within my price range and it was close to my home so I didn't have to travel far. While the store offered the office furniture that I needed with the style and color and size that matched my preferences, it would be nice if more sales happened or coupons like buy one get one deals. It would feel like they are giving a better deal.

Office Depot was subpar to almost every other furniture store I have ever really been. It was a little disappointing. Lucky enough to find myself entering in the Knoxville-tristate area of Tennessee. I like the fact that they always seem to have a very large selection of office equipment and furniture in that area but I wish they had better pricing on their office equipment, specifically wood furnishings of the office variety.

I don't think of Office Depot as a furniture store, because it sells many items other than furniture. However, what I like best about it is that they almost always have a piece of furniture that fits a need almost every time. I like the orderly and logical manner in which the merchandise is displayed, and so far I have always found the employees friendly, knowledgeable and helpful. And the prices are pretty good, too. I have always had a flawless experience when dealing with Office Depot. I chose it over others because it happened to have exactly what I needed and was the most conveniently located.

Customer service was excellent. Every store I have been to their customer service really was bad so I chose this store. I felt great. Easy to find stuff and very very clean. Everyone felt welcoming so I can't complain about anything! Positive place! Great job! All around a very wonderful experience! I definitely will be going back to the store again. I will also be referring my family and friends and highly encourage them to go here!

I just needed an inexpensive desk and, since Office Depot had a holiday sale, I went there to purchase one. It had a nice height and width that fit the room I wanted to put it in. The store is within a 10 mile driving distance so I would not have to travel too far with the item. No sales associates were even around to help though. Overall, it's more of an office store, than a furniture store so there is much to be improved as far as it being a furniture store. However, the furniture they have is decent. It all must be assembled at home, which probably is the reason the cost is less.

My experience with Office Depot at the time was perfect for my needs. It was a fast, one stop shopping experience that allowed me to get multiple items I needed and back to the parties and co-eds. The price point is low and it has other items that I can purchase at the same time. It was great for my first apartment on a college graduate's low budget. However, I would like to see better quality and a more diverse selection of items. As I have matured my budgets and tastes have as well and I probably would not shop for furniture there again but would recommend it to people in a similar situation as I was a decade ago.

Office Depot has a good location and close to my home. I have a truck so I manage to move my office desk back to my house. Also the desk I wanted was on sale. The layout is the same for all their locations, so it makes it easy to find what I need inside the store. They also have a good price and I can get what I need for my office. But, I feel the vibe is not lively enough compare to other furniture store. Maybe it's the color of the wall or the lightning. There are a lot more buzz when I go IKEA or Living Spaces.

My experience at Office Depot was really good. Their products were great quality. The customer service reps were very helpful and answered any questions I had. The store was clean, well organized and displayed nicely. It was a very easy, enjoyable shopping experience. The only thing that would have made my shopping for furniture experience, at Office Depot, any better would be if there were more displays out so it would be easier to see the furniture, to see the size, to touch and feel it.

Lots of high value and functional furniture all in one place. Also it's a brand I am aware of and think I can trust. I've used it before for office related supplies so I know how they work. It's kind of a big box store for furniture meaning it doesn't have the specialization as other stores, and the employees are generally not as helpful. Since I was only looking for a computer chair there was a lot of wasted space for me to go through to find what I wanted. But I found a computer chair that was in my price range with the features I wanted quick and easy. Got it, got it sent to my house quickly and set up easily so I was happy about that.

I was a happy customer and I chose this store because of the location mostly, and because I know I can find what I need with no difficulty. My experience was just fine, it was uneventful and I was able to purchase the items I needed. I like the fact that I can go in the store and find anything I want, with a large selection to choose from. I also like that the employees don't bother, harass, or rush me to buy something. But I think the prices could be a bit more competitive. I prefer Office Depot over their competitor, Staples, but sometimes I'm forced to use Staples simply because they have the better bargain.

I like that Office Depot is a place I can go to find specific items. I'm looking specifically for storage/office items more than furniture. Everything I need for these rooms can be found at the store. I was looking for something specific, and I was able to find it and take it home the same day as I purchased it. I was comfortable going to the store and shopping without feeling like I had to do a lot of research online or at other stores beforehand. However, Office Depot does not feel high end. I'd like to see more options, brands, and price points. Also, I'd like more locations. The store is not always convenient for me to visit.

They have about everything in Office Depot for a home, lawn or garden you could want. A simple buy or home improvement task turns into even more because you walk the aisles finding more little things you can do or change. The furniture selection isn’t huge. That would complete everything with more furniture for every room and the selection of electronics to go along with it all. But for office equipment it’s perfect. I chose them because of convenience. It’s couple miles from my house. I knew they could provide the basic furniture I needed for my office. My experience was excellent. They always provide great help and knowledge and customer service. They are attentive to us as customers. They seek you out and make sure you are being helped in some form. It’s a home store. You would never have to go anywhere else. Be perfect fit and convenience. It's time they expand.

Office Depot is a good spot for chairs and other things you are looking for for the office or for a home space. I like its conscientious location from where my house is. It’s clean and the customer service is always pretty good for the most part. I went in and looked around for what I came for which was a chair and I found one. Had a employee help me, ask if I found everything I was looking for and helped me load it in my car. It was a good experience. But they should have more advertisement on local deals or holiday deals like circulars for coupons and stuff, people willing to be more virtuous, more stores and more competition in stuff that is sold at like target and Walmart.

As an office supply store, I visited mostly for such items as paper, ink, writing instruments, computer software; during one such visit I purchased a computer desk to improve my home work area. Although this was not primarily a furniture store, it offered desks, seating, cabinets and related office furniture. But recently, the store seems to have fewer of the things I most often use.

The store set up was pretty and I found it easy and convenient to go through and find things. But maybe incorporate more space into it. I found it crowded sometimes if there was more than me in an aisle. I am claustrophobic so feeling like I'm stuffed somewhere and helpless to get out is a no bueno. But most of the furniture was nice and I found it hard to decide between a handful of furniture. I've shopped here before and liked it. It was also recommended by my family. I will shop there again.

My previous experience in dealing with this store gave me the assurance that I would get quality, competitive priced products. I like the location, variety of products, helpfulness of employees and management, warranties on products and the ease of return of items purchased. I also like the arrangement of products (displays are arranged where it is easy to find what you are searching for). Salespeople readily available to assist in selecting right products to help you complete your project. "How to" manuals readily available to purchase to assist in completing projects. It was a great experience.

They had such a educated customer service, the store was large and fully stocked. They had very large displays and they were well placed in good lighting. Everything was very good. I liked their selection but I wish they had more of a variety of computer desk. They definitely need more chairs with ergonomic features. They could of had more promotions but they had a decent sale at the time.

Ordered product on 4/19 on Office Depot online, based on pricing and prior local retail experiences at Office Depot. Full payment was transacted via credit card on day of purchase. Expected delivery date provided on Order Confirmation was 4/30. Tracking details provided on Order Confirmation did not work. Given that the product is fairly large and heavy, site preparation was needed so we enquired via Office Depot customer service on 4/25 to reconfirm the 4/30 ship date. Customer service indicated they too could not determine the delivery status, but followed up with the generic message: "Since this item is coming directly from a third party vendor to your shipping location, we need to contact the vendor for the order status. Once we get a response from the vendor, we will let you know the order status." 4/30 date has come and gone with no product delivered!