Office Depot Reviews

I qualified for a $20 free gift card from purchases I made 12/20/24. Got an email to enter information to get the card on 12/26. On 12/27 called to see if it mailed or emailed. Rep asked for the code and said they thought it would be mailed and I should wait 3-5 business days. I waited & called today and now it says redeemed! I didn't redeem it!! I've called OD customer support 7 times only to get hung up on every time! Finally went to chat and they said they'd open a ticket and contact me within 1-2 business days. Very frustrating! With the customer service (actually lack of) that I've received today, it won't be long before OD is Out Of Business.

I needed cases of copy paper and found a good price at Office Depot online. A bonus was free delivery. The problem with the transaction came on the delivery day. OD uses VEYER as their delivery service. The driver arrived on the promised day - so far, so good. I met him at the curb to direct the delivery. In his van were about 60 cases of copy paper and I was to receive 10. As he began to unload the cases onto his dolly, I noticed that several of the cases were quite damaged - boxes crushed, torn and in awful condition. Since I was standing there, I wrongfully assumed he would choose the cases of paper that were in better shape.

Worst website I've ever been on. Fix and simplify the way business cards are made and cut. Your examples don't make any sense. Every time we make cards with you we waste money because they come out bad. Also we've been double charged many times and customer service does nothing. At this point just close all of these stores. They are overpriced.

Bought a computer - went to blue screen in first month. Office Depot will not honor warranty or replacement. Made 14 phone calls and no call backs. Supervisors lied in call. Having to file small claims.

I bought an HP 6000 inkjet printer from Home Depot three years ago. There was no one to help me, and no one wanted to check me out. I asked about ink and they said I could always buy ink cartridges from them, but there were none in stock. When I set up my printer, I was offered a six month FREE subscription to HP Instant Ink. It was free and I was guaranteed to be able to change or cancel my subscription at any time.

I bought the ink online, and then I want to return it in store. But they cannot take care of it, they said something wrong with the system. Also waste my time almost a hour. I'm never ever buy anything from Office Depot again

Bought an HP laptop online. Would not return the item in store for a refund. When I finally gave up and just had them send me a shipping label, they did not clear my refund. They posted it at my bank and did not release it. So now I'm calling back AGAIN… trying to find my refund.

I called customer service due to needing help with an online order. The first man I spoke with hung up on me because I asked for help with my order. I called back and spoke with another man. He tried to help but put me on hold for 38 min. Then a woman came on and asked if she could help. I explained that I was on hold and waiting for Jim to get back to me. She told me there was no one named Jim and hung up on me. I have never had a worse experience contacting customer service for help.

I am so displeased with Office Depot Customer Service. I purchased a Laptop in 8/28/2023. Got got the year tech support for $79.99, which I really didn't need and I never used. When it came around for renewal in 7/2024 I got a reminder from Office Depot stating that the tech support will renew on 8/28/2024 and the price will be $129.99. Immediately I went to my acct on Office Depot to cancel the subscription and could not, did not find no subscription nor payment card info on my profile, so I called Office Depot and spoke to CS rep and from there my subscription was canceled, but would still be active until 8/28/2024.

I have (and am still having) a terrible time working with Office Depot. I ordered bulletin boards online and they arrived damaged. Managed to get that refunded. Ordered more but cancelled the order within 24 hours. Somehow, that order was already out the door (despite being told I could not expect delivery earlier than a month from then) and could not be stopped. I returned it. I was only refunded half the amount I should have been and am still fighting with OD for the second half. I have now spent 2.5 hours on the phone (and counting) without resolution. This has been an AWFUL experience and the product was completely disappointing, as well (which is why I returned it). I will literally never do business with OD again.

Office Depot is the worst store to purchase anything, their prices are outrageous, and lord forbid you return anything because if you pay with a debit card they tell you in the store that your refund will be on your card by the next day, that's a lie, it takes 7 days before it's on your card, so I will never shop at office depot again, it's ridiculously overpriced, and the customer service is a joke. Don't pay for anything with a card cause you won't have your money back until a week later. I rate them a zero if I could.

Customer Service resolved the issue. Very professional and helpful.

When I finally was able to communicate with customer service, they initially offered me the "rewards" back, rather than an actual refund. (It turns out that when I purchased two items at once, they had applied my "rewards" to the item they canceled and did not deliver). They subsequently agreed to refund me most of the purchase price, with a few extra "rewards" for my headache. I'm raising my star rating to 3; I have previously had no problems with Office Depot and am hoping this is a one-time glitch.

I visited the Office Depot at 281/Henderson Pass and the help I received was amazing! I needed to print some pictures urgently as gifts and both Tobby and Maika were extremely helpful and professional! They were able to get my photography needs enlarged and printed quickly and beautifully! If I ever need any business or personal items in a pinch, I would absolutely used their services again! Great experience by people who know what customer service looks like…Thanks, ladies!!!

Been trying to return a laptop purchased online for 15 days now, truck suppose to come pick it up, laptop was outside on porch for days, no truck. I asked for return label so I could send it. UPS haven't received label in email for days. Was told supervisor will call me back in 30 minutes, 3 different times never happened, called closest store 2 hours away, they send email to customer service and have not gotten reply yet. I still have laptop, still haven't gotten my money back, worst customer service in my life

Yesterday I went to your establishment and the ** lady at the counter very tall was very rude, disrespectful and act like she didn’t want to be there. If she don’t wanna be there she don’t need to be working there. This was on 8/26/2024 at 11:15. Me and another woman we were talking about how rude she is. Don’t make no sense how you gonna be rude to me when I’m spending my money in your establishment. She didn’t give me no receipt. My fault. I should’ve got one.

I had an Office Depot reward certificate that’s expiring on Aug 31st, 2024. I tried to use it in the beginning of August and found out it’s been fraudulently used by someone at a store in the state of Illinois. I chatted with customer service twice on their website and explained the situation. They either just pretended they didn’t understand what I was talking about or they don’t know what to do in that situation. I just feel unsafe being an Office Depot customer when anyone could use my reward at any time without any consequences. Customer service is a joke. I have been shopping at Office Depot since the opening of my business 17 years ago and I will shop somewhere else from now on.

Ordered business cards that never showed up. Called customer service and they never called back so had to order from a local print shop instead. Worst experience ever and set my company start up back costing me money. They don’t seem to care either.

Not just Great, but Superb. ** helped me today when no other staff could which made me frustrated. However, ** asked me and everything got done in no time. He always gives me outstanding customer service and if it wasn’t for ** helping me today I could not have finished my task. This guys is very knowledge in what he does. He will be the only reason I come back to the 2414 Pass Road Biloxi store.

I would like to give 0.5 stars to Office Depot/Iron Mountain. I ordered empty shredding bins from them, they charged me and never delivered the bins. Iron Mountain states that they never received an order from Office Depot and when I was cancelling the order Office Depot wanted to charge me again for the same product that was never delivered!

I purchased a tablet online and realized just after I purchased the tablet it would not work for with my phone carrier. I called to cancel it 15 mins after I purchased the tablet and was told I could not cancel it because it was already in progress. I was told it would ship, to refuse the shipment which I could not be. I work and would not be there to refuse it. Once I received the tablet I called to get a return. Because it was from a 3rd party supplier they would have to request a return. That took almost 2 weeks to get all I kept getting was the run around. Finally got a supervisor after 3 weeks to get this return picked up. I was told be one of the representatives that I would receive my refund once the tablet got picked up which was not the case. I had to wait 7 to 10 more business days to get my money back.

Ordered copy paper online for $49. Later message from Office Depot stopped the order. I needed paper now and bought elsewhere and wrote return my $49. Instead office depot shipped the order they would not ship. Paper arrived in bad not useable shape, ripped. We will not do business with them again. I have to buy another printer and laptop for my firm. Will buy it elsewhere. No receipt was delivered.

I ordered a poster to be made from a picture I had. I ordered it in the Merritt Island store but had to do the order online because apparently, Office Depot doesn't accept walk-in orders anymore. It's was to be a gift for my daughter-in-law while she is here visiting. This is usually a 1 to 2-hour job (not difficult at all) some how Office Depot completely screwed it up, then they misplaced the order. This is a time-sensitive order because my daughter-in-law is leaving on Sunday so I need it today or yesterday when I placed the order!

Do not fall for the next day delivery. Ordered 4 days ago and order still not received. I did not receive any contact as to why the order has not been processed. Finally got in touch with customer service and was told it would not be until one day next week before it could be delivered. I requested that the order be cancelled but was told since the order had been sent to the warehouse it could not be cancelled. NEVER again.

I know we all have different experiences but I want to commend Manager Joe **, of the Conroe Texas Location. Every time I go to conduct my business there, I am always greeted with a smile and his professionalism. When I have a question or need assistance, he is always available. We need more leaders like Mr. **. Thank you sir for your great job. Apart from the professionalism, they have great prices on all products.

Order # **. Brother Printer MFC-L5915DW to be delivered on by June 18, 2024 was not received until June 20, 2024. Toner ordered with it was received. Called customer service to ask status. The 1st person hangup. 2nd person was not even listening. Finally, she understood my order was not received. After checking stated there is a 3-day delay and that I would receive the order June 21, 2024, and I should receive an email with delivery information which after checking has not been received. Beware before ordering online with Office Depot. This will be my first and last online order with Office Depot. Very bad communication concerning order.

I bought an electric sit/stand desk in 2020, two months before the pandemic was declared. The control panel lasted 4 years, for which I started looking for the replacement, when I found out the electric box was on recall. They sold the desks without telling the customers that. Now, I'm trying to at least buy the spare part and the only way I have to ask for information without getting the call hung up, which is the Chat, tells me I have to but a whole desk because they don't sell parts. I really hope not having to buy anything else from this company, the customer service is the worst I have experienced.

Do not expect a smooth return. I ordered a headset that was not compatible and immediately requested a return. It went well and 2 weeks later I received a check. This was for $17.02 to reimburse the cost of the postage. I called. The agent agreed they received the merchandise 2 weeks earlier and that my card had not been credited but she could not help me. She could "escalate" it to the "back end" and someone would email me in 24 hours. Yes, I got an email. I was promised by a 3rd party company "Veyer" that my card refund takes 21 days for the "financial institution" to process. Scammers. Office Depot should be ashamed of allowing their contracted vendor to force consumers to hound them for the proper refund in a timely manner.

I bought a home and student office 2021. The link that Washington sent over Washington expired as well as the key itself. It's been four days how they can get it to work. I asked for a refund, they told me that I might get a refund. I need to wait for 48 hours. SCAM!!!!

They FALSELY advertise "Next Day Delivery" and NEVER DELIVER! Talking company depending copy paper that was completely out of. HAD ME ON CHAT FOR OVER AN HOUR AND TRANSFERRED ME 5 TIMES, forcing me to constantly reply to their copy-paste comments of "Hi" Sorry for the issue, I'll be glad to help"... etc etc etc. If you do NOT reply to each agent on the same 50 comments, they DISCONNECT YOU... NEVER giving you any resolution.

I took a wheelchair van there for a FedEx Priority mailing. I have multiple sclerosis. The documents were for a senior living property. They needed them as soon as possible. You cannot put a price on it. The Office Depot clerk tried to talk me into a regular USPS mailing. I finally got ushered into a base FedEx mailing and then out the door. The delivery ended up being scheduled on a day the the place is closed.

This place is amazing! I’m very happy to be connected to a place where I can get pc products for a great price from printer in to paper and printers!! Got my mom a Mother’s Day gift from here. I had a problem with printer ink, I sent it back and they sent me a new one in a fast and easy process! Thank you! This place has made things much easier for me! Huge sigh of relief.

I ordered two book covers and the bags were delivered the next day. However, one of the bags was empty. These bags were not closed, and one was probably upended in the truck. I would recommend stapling your bags shut before sending them out.

I had a horrible experience with my OfficeDepot delivery. We have been getting deliveries to our business for years, include large amounts of paper. Usually, they bring the paper into the office, as instructed. Today however, the delivery person dropped the delivery and boxes of paper on wet concrete, rang the doorbell and ran. I rushed after him (maybe 15 seconds later) made eye contact, waving him down while repeatedly asking him to stop/wait... And instead he got back in the truck, turned on the gas and he sped off. I was in shock, still am. When I contacted customer service they said "I'll let my supervisor know" and only after I told them they would lose our business if they didn't reach out to me, did she ask for my contact information. Absolutely shameful.

TERRIBLE. I hope you see this before buying from Office Depot. They only delivered a tabletop, no legs for the table and no hardware. It has been a month, after reaching out twice each week, they still have not A) picked up the tabletop that is 90 lbs and is a liability in my office space and B) they still have not reimbursed me for $232. A complete scam. Seriously- do not buy from here. This is the first time I've ever written a poor review for a company. I hope this helps someone.

Hi, I am a frequent customer, I am in sales and frequently go to Office Depot to print and or bound proposals. I went on 04/23/2024 at 11:45am to Schaumburg, IL store #3360, I needed a proposal just to be bounded, usually 3-5 minutes, I walked up to the print desk and there were 3 employees conversing, small talk not office depot related, I asked if I can get the proposal bounded, the one gentleman said I can drop it off and pick up at 6pm, I said I'm not from this area and live over one our away, I asked if he can just do it quickly for me, He proceeded to say say he can for a rush fee of $25.00, I said seriously, none of you are working on anything at that time, they just laughed so I walked out. I will never return to this store again. Whatever happened to customer service?

The return policy is terrible. Office Depot states that their stores accept online returns, but when a return of an online order was attempted, we were turned away and advised that the stores do not accept the return of online orders. Additionally, their website does not accurately provide a description of their items as the item that arrived was not as expected, therefore they falsely advertised the product. I also called their customer service line and was given the run around. The customer service representative was not very helpful and only provided me with a claim number and then abruptly ended the call thereafter.

If you are going to buy office supplies stay away from Office Depot. Order two toner cartridges from Office Depot when I went to use them found out I order the wrong ones. No problem right? Only a week since deliver. So I go to their website to get a return label. No such thing. I called they said a third party shipped the item and would contact me with 24 hours. Three days later nothing. Call back and they said they would contact the third party. Then they want pictures. I sent the pictures. Three more days go by and I call again. This time they ask for UPC label and part number. They should be able to know this from my order. Never again, buy from Amazon, Staples, Walmart, anywhere returns are easy. Would give zero for stars if they would let you.

I signed up for a 30-day free trial of the Business Select Program and was told I could cancel during that period without a fee. I went to the website and cancelled a week or so later, but was still charged $49.99 at the end of the 30 days. I called the phone number on the emailed receipt and was put on hold for 32 minutes, then told by a recording to enter a "mailbox number". When I couldn't enter one, the line was disconnected. I found a different phone number online and have now been on the line for 46 minutes trying to get this resolved. This seems to be a SCAM. By purposely making it this difficult to cancel, people give up and Office Depot/Office Max keeps the money. Stay away from this program and this company!

I wanted to share the HORRIBLE experience I had with Officedepot.com! I order ink cartridges to be delivered because it's a busy time, tax season. The package had my address on it but inside were a pair of sheers. I called expecting an apology and promise to expedite my ink. Not what happened, the call center supervisor, Poda said policy is we will cancel your order AFTER the sheers have been picked up, which soonest was in 6 days. THEN, I would have to replace the order. Terrible experience! I called Amazon had the ink delivered SAME day!!!! Never use officedepot.com. Note: Store mgr was empathic, but I still have to go to the location.