Office Depot Reviews

I ordered an office desk from Office Depot. I would have just picked it up, but the only desk of my chosen model in the store said "Delivery Only." So, I left the location and placed the order online. I was promised a delivery date. The desk did not arrive. I called customer service which was a multi-hour commitment of time. I was given a second delivery date. The desk did not come. I devoted several more hours to calling customer service. I was given a new delivery date. They delivered an item on the date as promised. However, the item was a toner cartridge for a laser printer with a shipping sticker that identified it as a desk. That's right, they charged me for a nice executive desk, sent a printer cartridge that was labeled as a desk, and called it a day.

I was contacted by someone at Office Depot who sent me an e-gift card as a refund and resolution. I tried to use it online with some issues. However, I was able to speak with someone who eventually placed my order over the phone. I’m still waiting to receive the product. Fingers crossed! But thank you, Robert for reaching out to me and for your help resolving my original complaint.

Placed an order. The promised delivery arrival date was Tuesday Dec.13, it never arrived. I checked status/tracking. It showed delivery was attempted but no one was there. A blatant lie as I sat home all day, no one came near my house or rang my bell. I contacted customer service via chat, after wasting 35 minutes with a clueless rep and numerous requests I was transferred to a supervisor who promised personal responsibility that I'll have it next day, Wed Dec 14. Of course it never arrived. I contacted customer service via the phone, was promised a supervisor will call me within 10 minutes, when still waiting for that call a lot later I called again. Was promised again that a supervisor will call me within 10 minutes, it's many hours later and still waiting for that call.

Ordered ink online on Dec 3rd, 2022. December 6th they claimed it was shipped and would be delivered. No delivery, no ink. Delivery just said it was at a shipping center, delivery pending. I called on 12/8/2022 and spoke to "Leslie" who said I would get an email from customer care department. No email received. I called back and asked to return it - I needed the ink - get a refund. The return was processed or so I thought on 12/8/2022. Leslie said it would take 3-5 days. Ok. On the 5th day, no refund in Paypal. I called again, spoke with someone else who said it would now take 7-10 business days.

I received a 20% discount coupon on FedEx Ground shipping. When I went to the Jordan Landing store (OfficeMax) in West Jordan, Utah to send an item to my daughter in Texas, there was another individual in line ahead of me. There were two cashiers manning the front store registers, but nobody came to help us. After five minutes the individual ahead of me left, and someone else entered the store to have some copy or print work done. I mentioned (loud enough for the cashiers to hear) that I'd been waiting for some time, but nobody seemed interested in helping me.

I placed an order on 8/29 and expected it by 8/31. Was told it was out for delivery on 8/30 only to be returned because they ran out of time. Wasn't to be delivered again on 9/1. No package. Chatted and was told that if it didn't deliver on 9/1, they would refund me my money and get me the item free of charge. On 9/2 when asked about it they denied it. So I just cancelled the order. Was told the CC refund would take 3 to 7 business days and the check would take 3 to 4 weeks. Package arrived on 9/8. Being honest, I told office depot it had arrived and I wanted them to come pick it up. Was at that time told my refund was on hold because the refund was approved prior to the item being delivered. Now wouldn't you think if the order was cancelled they would contact the shipper? Also, what if the item was never delivered, when would I get my refund.

Found a great deal on Christmas items for my local nonprofit...ordered several of these items. Never received product... Supposed to have re ordered. Once again I've been lied to over and over about this shipment. Going on 3 weeks of lies and the worst company ethics I have experienced in my lifetime. Honor your pricing and your mistakes.

Do not get delivery! On August 3rd, we bought a desk from Home Depot. Customer Service was very good. We left Happy. When placing the order we were told the delivery date was estimated to be Aug 8th. On Aug 10th we called to ask where the desk was. They stated that the order was accidentally cancelled (even though the tracking stated it was still en route). I told them fine they need to refund our card and we would purchase elsewhere, because they could not tell me when or if we would get it.?? They sent a confirmation number for our refund and said it would be 5-7 days to have it returned on card. On August 23rd we called and asked why our card had not been refunded and they said, "Oh it was cancelled." The refund was cancelled?

Purchased a laser jet black & white printer having 12 month warranty and purchased a two year Allstate Protection Plan. At 13 months, the printer gave a printout error message that the printer would soon not work, check your HP account. The account told me to take the printer to MicroCenter for repair. Having purchased the Allstate Protection Plan, I looked up APP, the search led to Square Trade. After six virtual & chat agents, and 1.5 hours, the Plan registration was located, and a copy of the full original receipt was requested via email. I believe HP obsoleted this printer, that Allstate aka Square Trade is a very poor investment.

The tool's user interface is easy to use and intuitive. Also, it provides reports such as utilization in real-time. This is something we have found very useful. And it is the best tool I have ever used. It's light and doesn't have a lot of systems behind it, so it is easy to operate. Unlike other resource scheduling software, it is a highly user-friendly tool and doesn't have any cumbersome functionalities.

I ordered moving boxes in early June, they were to be delivered the last week of June but then were delayed thru UPS. A month later they are still delayed and when I reached out to the online chat they couldn't help me at all so they had someone email me-all they did was give me the status that I'd already seen on UPS tracking. They have now ignored 3 email replies from me. If these boxes ever show up it will be at an address I have moved from and I will not even be able to return them to a local store to get a refund. The 800# offers no solution and no one returns emails or phone calls. I used to spend thousands a year for work and personal supplies but that will end because of a $112 order they refuse to refund.

I bought a computer chair as a gift for my father and they either sent me a return or just a broken chair. Every metal piece was rusted and both arms were different sizes. I called and it has been the worst experience trying to get a refund and trying to send it back to them. I am not even sure if I will get my $631 refund or if I will ever be able to send this chair back. Trying to get a return label has been such a run around. I originally waited 9 hours for a truck that never showed up to then be told "Oh we can give you a return label but we will just refund you".

I placed an order for some simple envelopes with our logo printed. There was no mention of them being out of stock nor did I get an email explaining that when I placed the order. Instead, I received an invoice and an estimated arrival date of July 5th, 2022. When the product did not arrive by the 6th and my order was still marked shipping I ask what the delay was. The agent on the chat told me it was a printing issue and they'll be rushing it. Today, July 7th, I received an email from a different agent telling me the product is back-ordered and it won't be shipping until late August. All that was needed was any type of communication or an alternative envelope option. Terrible business ethics and customer service. There is no chance I'll be using this company or would I advise anyone else to.

New patrons PLEASE BEWARE...If I could give less than 1 star I would love to. DO NOT purchase essential electronics equipment from this company! I received a defective computer that I never got the chance to use! Upon trying to get help for a replacement I was passed around in person, on the phone and email. I have been left to feel helpless as well as ripped off and ignored despite all attempts to communicate this includes reaching out to the corporate offices.

I was contacted today by the executive response team. I have been offered a refund and a gift card. Although I am satisfied with their response post-review, I wish that it did not take posting a review to get a response other than “Sorry. Not my problem” after hours on the phone. I do wish that they would supply their local stores with direct customer service lines. The local store reps stayed with me and tried to be a helpful as possible. Robert at the local store was awesome. I would also like to have been assured that we’re working on quality control to prevent this from happening in the future. I am thankful for Ana at Saia who did take the time to send all of the documents pertaining to the order to demonstrate to Office Depot that they had made a mistake. At this point it may take more than a gift card to restore my trust.

Customer relations reached out and resolved this issue quickly and provided the results I desired.

Wanted to take a moment to let you know why I will no longer order from the company you have invested in. I am a small buyer, not a lot of dollar value in me. I run my own small business that depended on yours to live up to its promises. You were unable to do so. I sell a lot of very fragile stemware and china. I need quality, environmentally friendly packing peanuts which I have been, mostly successfully, ordering through you. I would have preferred to do a store pickup for this order but this item was out of stock locally. Your website told me I could have this delivered, with a minimum dollar amount ordered, in two days. I placed an order for six bags (more than I wanted, but I had to meet that minimum) of Office Depot brand packing peanuts. I placed an order on 25 April 2022 with Next Business Day Delivery.

I purchased an $1,800 laptop online that this company made available fraudulently online. Took my funds from my bank account then did it return those funds back to me. I am writing to every Office Depot resource available with this company. I'm sure if consumer documents were subpoenaed there could be a great lawsuit here, I have a feeling that I'm not the only one. This is poor unethical businesses using a scam technique to obtain the consumer's funds and freezing those funds when they are needed by not returning them.

Office Depot is worst store I ever see. All items are much expensive than Walmart and other store. Their items are very bad. Customer service is very lazy and very bad. They won't answer your questions. Their timings are very odd.

I ordered a 3-hole punch online but their website went down before I could complete my purchase. I logged in again, checked that my cart was empty and re-ordered the item. The first time I used $15+ in my rewards against my order, I wasn't able to do this the 2nd time I tried to purchase the punch. I RECEIVED 2 3-HOLE PUNCHES. I returned the extra punch after getting a return UPS shipping label. My credit should be for the higher invoice so I'm able to use my rewards, but after 4 contacts with Office Depot, Customer "Service" keeps giving me credit for the lower invoice, effectively stealing my rewards. There's no phone number to call that I can find, and their chat keeps wanting to cut me off while I'm still typing. It's not the dollar amount, it's the dishonesty. Oh! Office Depot first told me to to pay the total amount due with both invoices, more than I legally owe, and they'd mail me a check "in 2-3 weeks" for my refund. Right.

I had a problem with ink purchases and rewards. After 4 calls to the rewards number I gave up and went to talk to Store Manager Mike **. He investigated the issue, explained everything and took care of the problem quickly. Mike was very professional, knowledgeable and eager to help me with the solution. Excellent customer service from him that I really appreciate. Halle and Andrew also were there to help, and they have helped me in the past. This store is very well-managed. The staff is always friendly and able to answer questions, find what I'm looking for, provide tech support, and advise which items would best suit my needs. I would give ten stars if I could!

I called my local FedEx representative and he said since FedEx had not picked up the package I could call and get them to change delivery for Saturday. Office Depot would not do this. Never ship FedEx from Office Depot.

Found exactly what I had been looking for. Bought a matching desk, small file cabinet, leather desk chair, and a bookcase. Zach, the store employee was very helpful and polite and courteous. The lady at the register was just as nice, and remembered me by name when I returned the next day to pick up the merchandise. Chris loaded every item by hand, and did it with a smile and kind words. The entire experience was awesome, and I’m very pleased with my office furniture and the way I was treated!

I requested cancellation of my Business Select membership and received an email 02/14/22. Since then, I've had to call every day inquiring about the credit I was told I would see on my account by 02/16/22. Every time that I've called, I'm told someone in management would reach out to me within 24 hours, but of course 24 hours comes & goes and, I hear nothing. I was told last week that it was escalated on the 17th of February and, I should give it until at least yesterday 02/28/22. I checked my account today and, still nothing. I called again this morning only to be told once again that someone would reach out which I don't expect to happen, but I was also told that it was escalated on the 18th of February. With each call, I was informed of the 5-7 business days policy, but that policy no longer applies based off the initial email from the 14th.

We received a used desk from them sold as new. When we gave an honest review on their website about the product, they refused to publish it. So, do not trust reviews on officedepot.com. They only accept good or decent reviews. The desk we received had children's marker drawn all over it and obvious wear and tear. I am disappointed to know that Office Depot doctors their reviews. Nothing about the review was inappropriate and we were actually kind about how they handled the return. I would deduct at least 1 star from every product on their site to get an idea of the real review.

I ordered the HP OfficeJet Pro 8025e Wireless All-in-one Color Printer with HP+. It was to be delivered on 2/14/2022. Today, 2/16/2022, two add'l days my office is functioning without print services, a delivery was made which consisted of a tiny box containing an EPSON Scanner only. When I called customer service, first of all, the number shows up as Walmart Distribution Center even though the number is 1-800-GO-DEPOT. The rep apologized and set up a pickup of the wrong item and a replacement for the order I was supposed to get. She additionally offered me a $15 discount for the inconvenience, and I was initially satisfied. Until she asked me for my credit card to process the order! They wanted me to pay another $230 while I wait 2-3 business days for a refund. I told her not to process it as a refund, that it should be an exchange because I'm not paying twice and this wasn't my mistake.

I would give a minus 2 if I could. I purchased a monitor from Office Depot and received the monitor on 12/28/2021. Here we are 43 days later and now the monitor just died. It will not turn on at all. I have never had an allegedly new or even used monitor die much less in 43 days. I contact customer no service at Office Depot only to be informed their policy prohibits the return of monitors! Say what? That is something that should flash across the screen so that customers can beware. Clearly they are aware they are selling junk and will not honor their damaged goods. Don't buy any electronics from this retailer because you will be tossing money down a hole.

Purchased a desk that came in a MILLION pieces. Very cheaply made. Once assembled the drawers do not line up. They fall off the tracks. I called them. They told me to take apart the whole thing and it had to fit back in the box to return...OK right or go through the book and circle every piece that does not work. Prob. 200 pieces to get replacements. Not a good experience. I hope they go out of business.

I purchased an item for the first time from Office Depot online. I did a screenshot of the order with the order number and all the details. I never received confirmation, and I never received notice of cancelation either. I only received email advertisements. My order never came, and it turned out that my order number was attached to somebody else's order. Finally, the customer service representative offered to reorder the item and found that the item was on backorder. The first time TRYING to order from Office Depot was the last. There's no excuse for not alerting me before canceling my order when they had no problem with loading my email with advertisements.

This has been a miserable experience for me. In my seventy two years I have never experienced such terrible customer service. Office Depot should be ashamed of the way they treat their customers. I have not been able to speak to anyone, everything has been done through email. It is so much easier for the employees of Office Depot not to have a phone conversation, then they would have to acknowledge they are speaking to another human being that would like to be treated fairly.