Office Depot Reviews

The customer service is extremely poor. The moment you encounter an issue, you hit a wall. The team seems uninformed, gives misleading guidance, and their only proposed solution is for you to make another purchase. They don’t apologize, and they even end the call abruptly.

I’ve been trying to replicate what she did for days, and she was absolutely amazing. If only all of my interactions with businesses could be like this, the world would be a better place. She was extremely knowledgeable and professional. She was patient with me, and it’s good to have a place to go back to when I need things done the right way. Absolutely flawless execution and communication.

This particular review is for Veyer, which is a third party that office max and Office Depot use to print their business cards. So I've given these guys two goes. The first time they confuse the glossy side with the matte side of a business card. That's not huge, but when you're dealing with a photography business and your photos are exported according to the type of paper that they're going to be printed on, that makes pretty big difference. In other words the glossy side was actually supposed to be the matte side.

Reordered checks and when received the printing on the checks was faint and partially missing text on all the checks. I called customer service to get new checks reprinted since the others cannot be used but they told me the printer would email me. I received email from Veyer stating a custom order cannot be returned. The issue had nothing to do with the custom text and a return was not needed. The print quality should be legible and acceptable to banks.

Don't even know where to start. Went on line looking for a new multi-function machine and decided on a XeroxC325. Worked once and then had nothing but issues. Reached out to Xerox and they have not been able to help. Took it back to OD and they couldn't complete the return. Got an email a short time ago telling me that because it was beyond their 14 day window they would not take it back. Not only will they not help me solve my problem they refuse to take it back. Useless unacceptable service. I will never spend another dime at Office Depot. So I spent $750 on a machine that is useless. They can take their return policy and shove it.

I found a desk and hutch I liked at office Depot and kept thinking about it. I decided to look online for a better price which I did find. I went to their website and saw that they price match so I headed to their website store to collect my office furniture. The gentleman helping us said they do price match but only from certain companies. Of course the one I found wasn’t one they matched, however that store is only about 20 minutes away. So for a $300 savings we decided to make the trip! From a business standpoint I do not understand the limited price matching. We have visited this store several times and each time there are few if any customers there. They lost a sale today but they didn’t seem bothered by it. Guess they do a lot of company business and aren’t interested in consumer sales.

I had a $45 digital gift card and tried to place an online order. There was a $5 and change difference. I got a confirmation email with this listed. I then got a notice that my credit card was charged the full amount. I called customer service and was assured it would come off when the gift card was applied. THEN my credit card showed 2 pending transactions, one for the $5 one for the full amount. I got a notice it was backordered so I just went ahead and cancelled it.

I will no longer be purchasing any of my company's literature and product brochures from Office Depot. When a company describes a poster for prayer vigil as political propaganda that is beyond the pale. I will be taking my business to somewhere else. I would rather pay more money for the products that I require than give Office Depot another penny.

I placed an order for a printer on 8/20/25 using gift cards. Initially it said my order was shipped. Then I received an email stating the printer was on back order and the order number was modified. When I did not receive the order for weeks, I contacted customer support. There have since been numerous contacts and I am now being told my gift cards were not charged, however, of a $240 balance I now have $4.61. Any calls to the gift card department are disconnect “due to technical difficulties.” My problem has been “escalated” and the initial response time of 24-48 hours has been further extended 3-5 business days. My hope for resolution is dwindling and I am meanwhile out of a printer that I rely upon for work. I guess the bright side is that since I cannot work, I have more time to stay in the line trying to get help. DO NOT purchase gift cards for this company. If I had used my credit card, at least I could have disputed with them.

Overwhelmingly unhelpful. Staff wasn’t even interested in attempting to help. Maybe they simply were not trained, but their attitudes suggested otherwise. Finally I was informed their copiers simply didn’t work.

Absolutely vile disgusting employees at Portage, MI store that need to be fired for promoting hate. Please watch who you hire to promote your company’s character. These two need terminated immediately.

WORSE COMPANY! I placed an order on 9/3 for an A frame. They immediately call me because of a credit card issue. we get that fixed over the phone and the agent assures me that my order will be delivered on Monday, as planned. The order doesn’t show up Monday, Tuesday and then at end of day Wednesday I get an email saying my order never went through and to call in. I called in and speak with Office Depot's Sri Lanka call center, which is A HORRIBLE experience. People BARELY speaking English and most of the time you can’t understand them so they apologize over and over and over and over. It seems like that’s the ONLY thing their call center is capable of doing, apologizing non stop.

I’m extremely disappointed with the online return process. My scheduled pickup was completely missed, and despite multiple calls throughout the evening, no one resolved the issue. The item—four bottles of Dial hand soap—is heavy and difficult to move in and out of the main door, yet I was left to deal with it alone. To make matters worse, someone mistakenly processed the return for an order I haven’t even received yet. This level of disorganization is unacceptable. The department handling returns seems chaotic and unresponsive. If I could give a rating of -10, I would. Please fix this process. Customers deserve better.

Sales person disappeared after requesting that I look up item on my phone. I was unable to find anyone on floor to help me so stood in long checkout line. Finally sales person Marlon reappears and tells me that the store doesn’t carry the item I requested. I had given him the complete info on the item I was looking for. He could have told me at the beginning that the store didn’t carry the item and only carried a different quantity. I wouldn’t recommend this location at all.

I have been a customer of Office Depot for over 20 years. In that time the service has been dependable. Since the store in Houma Louisiana was closed our supplies are shipped from other cities. That is when the service that we had come to know began to decline. Most recently we received an incorrect item 2 months ago. We were given instructions on how to process a return. It would appear the return has been placed on ignore. We have spoken to company representatives that have told us that it is in progress. The company website has been useless and when you mention returns on the toll free number the system hangs up. It would appear that we are witnessing the decline of Office Depot. Although my company will be taking our business elsewhere I hope that Office Depot can make some positive changes in customer service. In this competitive market you rarely get second chances. I wish you well.

I ordered a vehicle owner's manual to be printed through their website. It was basic print job with a plastic comb binding. The PDF file had the pages in landscape orientation with the binding at the top, so you could flip through it (like a wall calendar.) I confirmed that the proof was correct before approving the sale. It was fairly expensive-costing over $100 for the final B&W print. When the package was delivered, I noticed that the comb binding was on the bottom side so when reading, you would need to read the opposite page first. This was not acceptable, so I called customer service to see if I could get it corrected. I went through several "automated option trees" before finally speaking with someone. She confirmed that the proof that I approved was correct but the error was on their end. She said I needed to speak with someone else and when she transferred me, the call was dropped.

Office Depot clearly needs to overhaul its internal processes to manage returns and refunds. I received a damaged file cabinet six weeks ago, and returned it promptly. Rather than issuing a credit, Office Depot required that I return the item and arranged for it to be picked up. It was confirmed as received back in the warehouse over a month ago but despite 4 phone calls to customer service, I have yet to see the refund, which appears to have been "approved" by the credit team, but no refund has yet been issued. Each time I call, this is the status, but no actual refund is issued back to my credit card. There is no excuse for this protracted and convoluted process. I will not order from Office Depot again.

My experience in Office Depot in Orange City, Fl. will have me never returning. My purchase was one copy of any enlargement of a quilting pattern. The policy is anything performed behind the counter at the print department has a minimum charge of $2.50. A very pleasant ** guy enlarged my pattern. He may have been a new employee and had a little problem getting the sizing but eventually got it right. My problem came when it came to ring up my order. Another gentleman appeared to make sure my salesman knew what he was doing. Apparently, another policy is in order to pay out. They need your name, address, phone number, and email before they can take your money.

I went to the Office Depot in Lafayette, La to reorder some checks. I got in line at approximately 10:00 am. Your employee was helping a young lady. It must have been truly complicated because they must have worked on it for an hour and half. He seemed truly upset when she left and he had to wait on me. Office Depot, never again!

deleting my Office Depot account and will never order from them again. Lesson learned. I would have uploaded my receipt but again there was a problem in trying to do so.

They all have a big attitude problem and all of them including the manager Jennifer at the Viera store are extremely rude. Try Staples or any other office store if you want cheaper prices and quick service without an attitude. I tried to place a print job at Office Depot and was told he could have the the order done in an hour and it would be $137.00. When I questioned why it was so high, I was told to do the order on line it would be cheaper. So I went home to place the order online, it was $20.00 cheaper, but I was going to have to wait 3 - 5 days to have the print job completed.

I was very happy with the performance of Malcolm at the Office Depot in Williamsville (on Main Street). He was informative, helpful and very polite. He made himself available multiple times. He also made eye contact while answering my questions.

I had ordered some photo prints from Office Depot two days ago (same day pick up). It turned out I had to pick them up two days later, which didn't bother me at all. I patiently waited the two days, but my pictures still weren't ready. So, I decided to go to Office Depot and asked the photo center lady, who had a nose piercing, politely if she could help me with my order. She immediately gave me attitude and said she hadn't gotten my photos ready because she was "busy." There weren't many people there, so I asked nicely if she could help me now since I was there. She responded, "I cannot help you. You will have to wait until I get to them or I can refund you."

I looked online before I drove there to make sure they had the headphones in stock. They supposedly had more than one set I was interested in. I drove an hour and a half each way. Big mistake. They had none of the items in stock that they claimed to have in stock online. What a shady company. So, they got to lie to people to try and make them come into their stores. That says a lot about this company. I stay away from this fraudulent company. Just look at their reviews.

In Castle Rock, CO, in Office Depot Store # 02192 is a genius magician named Mark who is the master of their reproductive products. I was in need of many large mounted photographs for my wife's Celebration of Life. Mark took care of everything, even my incorrect listing of images I wanted on my flash drive. Mark cropped and cut the various photos after they were enlarged from jpgs to 36" x 28". The final displays were fantastic, ahead of schedule, and much more vibrant than I could have hoped for. The price was more than fair. If you have an Office Depot in town and they have a Mark working there, then you have everything you need to create presentations that "WoW!" Thank you Mark **, Ralph

Whenever I went to the Office Depot store, the clerk urged me to join the Business Select program -- 20% off paper and stuff, and 10% off toner! So I did join, and then ordered about $300 in toner, but no discount. I went to help, opened a chat, and about a half hour later, I had received assurances that I would receive a $30 refund in 4-7 days.

They shipped wrong product. Could not return online. Three days of calling over five days and I kept being told it was being "escalated". Nothing happened. Now disputing through credit card. never ever again will I buy from Office Depot.

I qualified for a $20 free gift card from purchases I made 12/20/24. Got an email to enter information to get the card on 12/26. On 12/27 called to see if it mailed or emailed. Rep asked for the code and said they thought it would be mailed and I should wait 3-5 business days. I waited & called today and now it says redeemed! I didn't redeem it!! I've called OD customer support 7 times only to get hung up on every time! Finally went to chat and they said they'd open a ticket and contact me within 1-2 business days. Very frustrating! With the customer service (actually lack of) that I've received today, it won't be long before OD is Out Of Business.

I needed cases of copy paper and found a good price at Office Depot online. A bonus was free delivery. The problem with the transaction came on the delivery day. OD uses VEYER as their delivery service. The driver arrived on the promised day - so far, so good. I met him at the curb to direct the delivery. In his van were about 60 cases of copy paper and I was to receive 10. As he began to unload the cases onto his dolly, I noticed that several of the cases were quite damaged - boxes crushed, torn and in awful condition. Since I was standing there, I wrongfully assumed he would choose the cases of paper that were in better shape.

Worst website I've ever been on. Fix and simplify the way business cards are made and cut. Your examples don't make any sense. Every time we make cards with you we waste money because they come out bad. Also we've been double charged many times and customer service does nothing. At this point just close all of these stores. They are overpriced.