Office Depot Reviews

Sales person disappeared after requesting that I look up item on my phone. I was unable to find anyone on floor to help me so stood in long checkout line. Finally sales person Marlon reappears and tells me that the store doesn’t carry the item I requested. I had given him the complete info on the item I was looking for. He could have told me at the beginning that the store didn’t carry the item and only carried a different quantity. I wouldn’t recommend this location at all.

I have been a customer of Office Depot for over 20 years. In that time the service has been dependable. Since the store in Houma Louisiana was closed our supplies are shipped from other cities. That is when the service that we had come to know began to decline. Most recently we received an incorrect item 2 months ago. We were given instructions on how to process a return. It would appear the return has been placed on ignore. We have spoken to company representatives that have told us that it is in progress. The company website has been useless and when you mention returns on the toll free number the system hangs up. It would appear that we are witnessing the decline of Office Depot. Although my company will be taking our business elsewhere I hope that Office Depot can make some positive changes in customer service. In this competitive market you rarely get second chances. I wish you well.

I ordered a vehicle owner's manual to be printed through their website. It was basic print job with a plastic comb binding. The PDF file had the pages in landscape orientation with the binding at the top, so you could flip through it (like a wall calendar.) I confirmed that the proof was correct before approving the sale. It was fairly expensive-costing over $100 for the final B&W print. When the package was delivered, I noticed that the comb binding was on the bottom side so when reading, you would need to read the opposite page first. This was not acceptable, so I called customer service to see if I could get it corrected. I went through several "automated option trees" before finally speaking with someone. She confirmed that the proof that I approved was correct but the error was on their end. She said I needed to speak with someone else and when she transferred me, the call was dropped.

Office Depot clearly needs to overhaul its internal processes to manage returns and refunds. I received a damaged file cabinet six weeks ago, and returned it promptly. Rather than issuing a credit, Office Depot required that I return the item and arranged for it to be picked up. It was confirmed as received back in the warehouse over a month ago but despite 4 phone calls to customer service, I have yet to see the refund, which appears to have been "approved" by the credit team, but no refund has yet been issued. Each time I call, this is the status, but no actual refund is issued back to my credit card. There is no excuse for this protracted and convoluted process. I will not order from Office Depot again.

My experience in Office Depot in Orange City, Fl. will have me never returning. My purchase was one copy of any enlargement of a quilting pattern. The policy is anything performed behind the counter at the print department has a minimum charge of $2.50. A very pleasant ** guy enlarged my pattern. He may have been a new employee and had a little problem getting the sizing but eventually got it right. My problem came when it came to ring up my order. Another gentleman appeared to make sure my salesman knew what he was doing. Apparently, another policy is in order to pay out. They need your name, address, phone number, and email before they can take your money.

I went to the Office Depot in Lafayette, La to reorder some checks. I got in line at approximately 10:00 am. Your employee was helping a young lady. It must have been truly complicated because they must have worked on it for an hour and half. He seemed truly upset when she left and he had to wait on me. Office Depot, never again!

deleting my Office Depot account and will never order from them again. Lesson learned. I would have uploaded my receipt but again there was a problem in trying to do so.

They all have a big attitude problem and all of them including the manager Jennifer at the Viera store are extremely rude. Try Staples or any other office store if you want cheaper prices and quick service without an attitude. I tried to place a print job at Office Depot and was told he could have the the order done in an hour and it would be $137.00. When I questioned why it was so high, I was told to do the order on line it would be cheaper. So I went home to place the order online, it was $20.00 cheaper, but I was going to have to wait 3 - 5 days to have the print job completed.

I was very happy with the performance of Malcolm at the Office Depot in Williamsville (on Main Street). He was informative, helpful and very polite. He made himself available multiple times. He also made eye contact while answering my questions.

I had ordered some photo prints from Office Depot two days ago (same day pick up). It turned out I had to pick them up two days later, which didn't bother me at all. I patiently waited the two days, but my pictures still weren't ready. So, I decided to go to Office Depot and asked the photo center lady, who had a nose piercing, politely if she could help me with my order. She immediately gave me attitude and said she hadn't gotten my photos ready because she was "busy." There weren't many people there, so I asked nicely if she could help me now since I was there. She responded, "I cannot help you. You will have to wait until I get to them or I can refund you."

I looked online before I drove there to make sure they had the headphones in stock. They supposedly had more than one set I was interested in. I drove an hour and a half each way. Big mistake. They had none of the items in stock that they claimed to have in stock online. What a shady company. So, they got to lie to people to try and make them come into their stores. That says a lot about this company. I stay away from this fraudulent company. Just look at their reviews.

In Castle Rock, CO, in Office Depot Store # 02192 is a genius magician named Mark who is the master of their reproductive products. I was in need of many large mounted photographs for my wife's Celebration of Life. Mark took care of everything, even my incorrect listing of images I wanted on my flash drive. Mark cropped and cut the various photos after they were enlarged from jpgs to 36" x 28". The final displays were fantastic, ahead of schedule, and much more vibrant than I could have hoped for. The price was more than fair. If you have an Office Depot in town and they have a Mark working there, then you have everything you need to create presentations that "WoW!" Thank you Mark **, Ralph

Whenever I went to the Office Depot store, the clerk urged me to join the Business Select program -- 20% off paper and stuff, and 10% off toner! So I did join, and then ordered about $300 in toner, but no discount. I went to help, opened a chat, and about a half hour later, I had received assurances that I would receive a $30 refund in 4-7 days.

They shipped wrong product. Could not return online. Three days of calling over five days and I kept being told it was being "escalated". Nothing happened. Now disputing through credit card. never ever again will I buy from Office Depot.

I qualified for a $20 free gift card from purchases I made 12/20/24. Got an email to enter information to get the card on 12/26. On 12/27 called to see if it mailed or emailed. Rep asked for the code and said they thought it would be mailed and I should wait 3-5 business days. I waited & called today and now it says redeemed! I didn't redeem it!! I've called OD customer support 7 times only to get hung up on every time! Finally went to chat and they said they'd open a ticket and contact me within 1-2 business days. Very frustrating! With the customer service (actually lack of) that I've received today, it won't be long before OD is Out Of Business.

I needed cases of copy paper and found a good price at Office Depot online. A bonus was free delivery. The problem with the transaction came on the delivery day. OD uses VEYER as their delivery service. The driver arrived on the promised day - so far, so good. I met him at the curb to direct the delivery. In his van were about 60 cases of copy paper and I was to receive 10. As he began to unload the cases onto his dolly, I noticed that several of the cases were quite damaged - boxes crushed, torn and in awful condition. Since I was standing there, I wrongfully assumed he would choose the cases of paper that were in better shape.

Worst website I've ever been on. Fix and simplify the way business cards are made and cut. Your examples don't make any sense. Every time we make cards with you we waste money because they come out bad. Also we've been double charged many times and customer service does nothing. At this point just close all of these stores. They are overpriced.

Bought a computer - went to blue screen in first month. Office Depot will not honor warranty or replacement. Made 14 phone calls and no call backs. Supervisors lied in call. Having to file small claims.

I bought an HP 6000 inkjet printer from Home Depot three years ago. There was no one to help me, and no one wanted to check me out. I asked about ink and they said I could always buy ink cartridges from them, but there were none in stock. When I set up my printer, I was offered a six month FREE subscription to HP Instant Ink. It was free and I was guaranteed to be able to change or cancel my subscription at any time.

I bought the ink online, and then I want to return it in store. But they cannot take care of it, they said something wrong with the system. Also waste my time almost a hour. I'm never ever buy anything from Office Depot again

Bought an HP laptop online. Would not return the item in store for a refund. When I finally gave up and just had them send me a shipping label, they did not clear my refund. They posted it at my bank and did not release it. So now I'm calling back AGAIN… trying to find my refund.

I called customer service due to needing help with an online order. The first man I spoke with hung up on me because I asked for help with my order. I called back and spoke with another man. He tried to help but put me on hold for 38 min. Then a woman came on and asked if she could help. I explained that I was on hold and waiting for Jim to get back to me. She told me there was no one named Jim and hung up on me. I have never had a worse experience contacting customer service for help.

I am so displeased with Office Depot Customer Service. I purchased a Laptop in 8/28/2023. Got got the year tech support for $79.99, which I really didn't need and I never used. When it came around for renewal in 7/2024 I got a reminder from Office Depot stating that the tech support will renew on 8/28/2024 and the price will be $129.99. Immediately I went to my acct on Office Depot to cancel the subscription and could not, did not find no subscription nor payment card info on my profile, so I called Office Depot and spoke to CS rep and from there my subscription was canceled, but would still be active until 8/28/2024.

I have (and am still having) a terrible time working with Office Depot. I ordered bulletin boards online and they arrived damaged. Managed to get that refunded. Ordered more but cancelled the order within 24 hours. Somehow, that order was already out the door (despite being told I could not expect delivery earlier than a month from then) and could not be stopped. I returned it. I was only refunded half the amount I should have been and am still fighting with OD for the second half. I have now spent 2.5 hours on the phone (and counting) without resolution. This has been an AWFUL experience and the product was completely disappointing, as well (which is why I returned it). I will literally never do business with OD again.

Office Depot is the worst store to purchase anything, their prices are outrageous, and lord forbid you return anything because if you pay with a debit card they tell you in the store that your refund will be on your card by the next day, that's a lie, it takes 7 days before it's on your card, so I will never shop at office depot again, it's ridiculously overpriced, and the customer service is a joke. Don't pay for anything with a card cause you won't have your money back until a week later. I rate them a zero if I could.

Customer Service resolved the issue. Very professional and helpful.

When I finally was able to communicate with customer service, they initially offered me the "rewards" back, rather than an actual refund. (It turns out that when I purchased two items at once, they had applied my "rewards" to the item they canceled and did not deliver). They subsequently agreed to refund me most of the purchase price, with a few extra "rewards" for my headache. I'm raising my star rating to 3; I have previously had no problems with Office Depot and am hoping this is a one-time glitch.

I visited the Office Depot at 281/Henderson Pass and the help I received was amazing! I needed to print some pictures urgently as gifts and both Tobby and Maika were extremely helpful and professional! They were able to get my photography needs enlarged and printed quickly and beautifully! If I ever need any business or personal items in a pinch, I would absolutely used their services again! Great experience by people who know what customer service looks like…Thanks, ladies!!!

Been trying to return a laptop purchased online for 15 days now, truck suppose to come pick it up, laptop was outside on porch for days, no truck. I asked for return label so I could send it. UPS haven't received label in email for days. Was told supervisor will call me back in 30 minutes, 3 different times never happened, called closest store 2 hours away, they send email to customer service and have not gotten reply yet. I still have laptop, still haven't gotten my money back, worst customer service in my life

Yesterday I went to your establishment and the ** lady at the counter very tall was very rude, disrespectful and act like she didn’t want to be there. If she don’t wanna be there she don’t need to be working there. This was on 8/26/2024 at 11:15. Me and another woman we were talking about how rude she is. Don’t make no sense how you gonna be rude to me when I’m spending my money in your establishment. She didn’t give me no receipt. My fault. I should’ve got one.