Office Depot Reviews

Two week ago, I was contacted by Office Depot Executive Consumer Relations support. The item was picked up and I got my money back. Thanks Office Depot.

I order some items online on 2/5/2018 and was told by a confirmation that it was to be delivered on 2/6/2018 between 830am and 530pm. It never arrived and I was never contacted by Office Depot or the carrier. Today on 2/7/2018 I was told the delivery company was a third party and that a delivery would be made before 4.30pm. Again no delivery. Everyone is pointing at the other for blame. I bought from Office Depot and that's who is responsible for my merchandise.

On Wednesday January 31, 2018 I decided to purchase a external hard drive/flash drive bundle. I had it set up for store pick up, but when I checked my confirmation email it had it as a home delivery. I called the customer service number and spoke to a nice young lady, who said that she sent information over to the warehouse not to ship the item. She was going to help me to place a new order but I declined the offer for fear the same issue happening again.

I tried purchasing this printer because my co-worker gave me a coupon for $50 off, which was an amazing offer. I set up the printer for home delivery because it would be more convenient for my schedule. After a week of no notification or tracking information, the printer finally ships; however, I wasn't informed that the someone needed to be home to accept the delivery, which I appreciate that policy. So after arranging someone to be at home to accept the package, Office Depot did not deliver in the window of time that they provided. Because I was getting frustrated with the wait, I called their customer service line to arrange store pickup, but for some unknown reason that was never explained to me, they couldn't setup my order for store pickup. So for one final attempt, I tried to have the package delivered and had someone at home to await for the delivery. NO ONE EVER SHOWED UP!!!

I purchased a printer from Office Depot on 1/28/18. Delivery was supposed to be 1/31/18 between 8:30 AM and 5:00 PM. It never arrived. I contacted Office Depot and was told that delivery was attempted but access to my condo could not be attained. I was home during this time and all the delivery person had to do was press my apartment number on the outside keypad. That would have contacted my phone and I would have let the delivery person in the building. I was informed that delivery was scheduled for the following day, 2/1/18. I called Office Depot and was informed that the order had been delivered. The problem is that I never received it. My email concerning my order stated that it is still in transit.

I took my phone to Office Depot to get the battery replaced and during the process they broke my earpiece speaker and the front camera. After bringing it back to them they said they have to send it in, and that it would take no longer than five days. It has been a week and nobody has told me anything. I called and they said I could expect it today, but then I track it and it is across the state. It is store number 2661. I am just kinda fed up with them not telling me the truth and not communicating with me. Definitely will not use them again. They did not give me an order number or anything. This seems like a scam.

Previously sent 2 boxes 2/2 are still lying at my home. I have called at least 4 times for someone to collect them. Once UPS came with the wrong label of 1 box weighing 2 pounds. There have been service requests after service requests for the same issue but no resolution. They want me to drop two 45 kgs boxes at UPS location that too without any label being sent. How complex is to arrange pick up after 4 to 5 calls?

Every time I place an order with this company their drivers don't seem to want to deliver the package to the correct address. Customer service and the drivers for Office Depot suck really suck. I placed and order with Office Depot on Jan 17, 2018 for a scanner and white out. The white out made to me the next day with no problem. The scanner was suppose to arrive on wed Jan 24th and it never made. Office Depot never called me to let me know that there was a problem with the address. No instead the driver who never showed up saying the suite number is incorrect. Let me remind you they delivered the second item the next day with no problems. I called today to find out the whereabouts of my package for office depot to tell me that it's on its way back to the company.

I was contacted by Marc from Office Depot's executive customer relations department soon after writing this review. He has kept me informed and up to date on my order's status since then, and he personally oversaw the delivery details. We received the Chromebook yesterday. and I am very satisfied with the customer service I have received since making my initial review.

I purchased items at the store and was supposed to have it delivered within 48 hrs. Never received my purchase. Called both customer service and the store and could not get a straight answer about the status of my order. I was told 5 days straight that my order would come tomorrow. No one knew anything. Complete incompetence on all levels. I will never use them again. Not even to purchase paper clips. Worst ever.

My 12 year old daughter's laptop was purchased in May and has now quit working. My mother in law purchased the extended warranty in August. She has since passed away and I'm having the worst time getting any help to submit a claim. I went to the local store where I picked up the laptop originally and was told they couldn't do anything, not even print a duplicate receipt. I then called the receipt reprint number and they said they'd get back to me in 24-48 hours. I just called them back today, 10 days after the original call was placed. They apparently needed more info but didn't bother calling me. I then called SquareTrade (who the warranty is handled thru) and was met with the same resistance to help. They said I need to have the receipt. They can't even look up the product based on the serial number. I had to give my mother in law a picture of the serial number so that she could buy the warranty. It should be on file with SquareTrade.

My rewards have been getting stolen out of my account for months. I have called multiple time and each time they reissue the rewards. Once I get an email stating that I have the rewards back, I log in and the rewards are gone. They keep telling me that I have spent them but I have not. This has been going on for months. I finally left some back feedback on their Facebook posts and someone contacted me on Facebook and said they would look into it. She then accused me of using the rewards and trying to get more money out of them. I NEVER have even seen the rewards. It shows purchases where I earn the rewards in my history and it shows that I should have them but they never appear in my account. When I finally got the person on Facebook to realize that my rewards were being stolen she said someone would contact me and to change my password. I logged on to change my password only to find that my pending rewards were also gone now.

Office Depot advertised buy-one-get-one-free promotion for copy paper. As a Rewards member, I could buy two cases of paper at full price, then get the price of the second case back in Rewards. That was months ago, and no Rewards.

We purchased 1 laptop on Cyber Monday using the buy online pick up in store option. I selected my husband as the pickup person and he went to Office Depot and they charged him for a second laptop and did not acknowledge that he purchased it online beforehand. Then Office Depot charged us for another laptop... so now we have in our possession 1 laptop and were charged $1400 in one day for 3 laptops...

I ordered a laptop for my son with confirmation that it would be delivered the next day. The next day it's not there but says it was delivered. I called customer service and was told that it was on backorder for 2-3 weeks. Very unwilling to help or have a valid explanation why. This was not stated anywhere online when the order was placed. I even went back to check while on the phone and the item is still there with no mention of being out of stock or backordered. I'm hoping I get my refund back. Will NEVER order anything or go into one of their stores again.

If I could give Office Depot zero stars, I would. My online order experience was a nightmare from the very beginning. Long story short — my order was duplicated, it was THEIR error, there seems to be NO communication between the billing department and the shipping department, and a week after I returned the duplicate order they still owe me over $500. I URGE EVERYONE WHO READS THIS, DO NOT ORDER FROM OFFICE DEPOT’S WEBSITE! Unless you like getting ripped off, having to call multiple times and speak with customer service reps who you can barely understand, and be given the runaround.

The customer service agent schedule me a day for the carrier to pickup the return item. I have to take off work the whole day because they said it could be anytime from 8:00 AM to 5:00 PM. But there is no pickup at that day at all. I called customer service and they said the carrier couldn't make it to pick up. They never let me know they couldn't make it until I call the customer service and make me wait the whole day. Now they reschedule the pickup to the next day. That mean I have to take off work another day to stay home and wait for them to pick up. That is not how it works. Why can't they give me a return label and I can drop off the carrier facility. Never do business with Office Depot again never...

I made a order on Office Depot online on 11/30. And it is said I will get it on 12/13. It's been a long time waiting. Finally the order status been updated on 12/10，it's said the desk been sent to the carrier. And it's said out of delivery on 12/13. I was so happy about it. I been waiting at home whole day till 8:00 pm. So I contact with the Office Depot customer service. So they told me it's won't be longer than 12/15. So I was waiting to 12/15. And same day on 12/15 I was chatted online with the Office Depot customer service twice to make sure if the carrier is going to deliver my desk today.

This company has a huge problem with shipping products that never arrive and they think or say they did, Happened to me twice. What a huge problem. This has been wasting tons of my time, hours not minutes and they still don’t have a clue, why their help desk is overseas. Do I need to say more? The communication between USA mainland and India is ZERO, do you like talking to people you can’t understand and have a "canned answer" for you. Well I have been thru this twice in a row and got nowhere other than having to stop payment on a huge purchase because Office Depot does not have a clue and does not care. DO NOT DO BUSINESS WITH THESE ** UNLESS YOU ENJOY wasting your time and getting nowhere other than in the end stopping payment on your credit card which I have done twice in a row and yes it is my last. This company sucks so bad. It’s pathetic!

Save yourself the trouble, and buy from Amazon, or a company competent enough to find your address. I live on a college campus, and so my mail is processed in a university building. Pretty simple right? I have not had an issue in receiving my mail, because it's really not that hard of a concept. I order things all the time from small companies who usually use small, independent shipping companies. You would think that the ones who have an issue finding my address would be the small shipping companies. Well, you would be wrong.

Office Depot's Executive Customer Relations became involved in this issue and resolved it. Diane, the representative I worked with seemed truly appalled by what happened and made efforts to make it right. Based on her commitment to resolving the issue, I would definitely use Office Depot and shop in their stores.

Ordered a chair by calling Office Depot. Was supposed to be delivered on 21st Nov. Tracked the order and the tracking indicated that the chair was right on schedule and was in town. However did not arrive. New tracking indicated that due to local delay it would be delivered on the 22nd. It did not arrive on the 22nd. Then there was absolute cutting off of the tracking. Total silence. No emails or link explaining the location of my chair. Waited several days and finally called Office Depot on the 27th of Nov. First time they could not locate the chair at all even though they admitted it had not been delivered.

I purchased a computer with a promotional. I signed up to pay my promotional balance and directed a payment to go directly to the promotional balance on September 21st. In addition to that promotional payment I made my minimum payment on the 16th of September. My minimum payment was applied to my balance however, Office Depot held my promotional payment of September 21st and applied the entire amount to the balance as a minimum payment for OCTOBER and NOT my promotional balance. My October payment was NOT due until October 16. However, the COMPANY decided to place MY MONEY WHERE THEY WANTED TO. When I discovered the issue I called the company directly and I was told that the payment fell into the next month billing cycle.

Office Depot.com lists products and when you order them they are piggybacking on Office Depot's physical locations. This is not uncommon, however make sure if you purchase anything that you have them put it through online. Otherwise you are not able to exchange items if the store does not have it, you are screwed. Online will not ship replacements to the store.

I'd ordered a bookcase, to be delivered on November 1. Only they dropped it off a day early, without notifying me. It was much too large and heavy for me to get into my apartment on my own, so I called to complain. Another reason for my complaint has to do with the company they use to build the bookcase on site. They will only do that if the furniture is in the room where it is supposed to go. The customer service rep was sympathetic, but he suggested I ask a friend to help. What friend? I've lived here two weeks, and the only people I know around here are geriatrics like me.

We reserve a printer online to pick up at OfficeMax and when we get there, they say they don’t have the item. No stores in the area have the item. They already took our money out of our account and will take three days to get it back! WHY WOULD THEY TAKE MONEY OUT OF MY ACCOUNT BEFORE I GO TO THE STORE TO PICK UP THE ITEM! I have no printer and now I have no money to purchase the item from another company for at least three days.

This Company has the unusual practice of not refunding your money when an order is cancelled. Instead, they prefer to verify with their Shipper that the items were returned to the warehouse and placed back into inventory. Nearly two-weeks have passed after being issued a return confirmation number and I have yet to receive my $687.99. Calls to Customer Support are fruitless, as they promise to check with their Shipper and call back within 4-hours. Yet they never called back. Resulted in a dispute claim with PayPal to resolve.

Ordered 2 cases of water advertised for $7.99/case. When I received the delivery, noticed a separate line item labeled Bulk Item Convenience Fee charging $4.99 per case. This fee was listed on the confirmation email, but because I have been ordering for many years with Office Depot, did not inspect the confirmation email for charges. When I called Office Depot for an explanation, I was informed this was a new fee that had been passed on to them from their manufacturer. Sort of a delivery fee. Office Depot advertises that there is no delivery charge for orders over a certain amount, but the cases of water cost $12.98 per case as opposed to the $7.99 as advertised due to the new convenience fee. I understand if you order any type of liquid beverages, you will be charged this fee. Beware.

I went to Office Max to ship a package via FedEx. I asked for next day delivery, the lady at the counter assure me that was I was paying for was next day delivery. I give $62 the package and left. Later that day I got an email from FedEx with the tracking number and the delivery date. It was 4 days after the shipment was sent. I looked at the receipt and I was given a next business day delivery. Well I sent the package on Friday and the delivery date was for Tuesday.

Please stay away from ordering and delivering online. My business furniture was not delivered by 5 pm (our closing time). Called the customer service dept at 4:45 and was told them we were guaranteed a 5 pm arrival. They said they had no way to contact the delivery people and could only note the account and would have them deliver it tomorrow. I asked what does the guarantee by 5 pm mean and her response was "We guarantee we will send you an email or phone call that it didn't show up." Really?

We ordered a file cabinet; never got here, we contacted the branch in SF, they would do nothing to solve the issue, they would not even call back. Plain and simple they don't care about you. They always made sure to do the minimum to solve the issue, I paid $60+ for something I never got in the mail and for something they never solved. It's going on 3 month and here I am slaving myself to get my money back. Office Depot now has an amateur perspective from my family and I as well as with everyone we share this story with. Moral of the story, don't buy office/business material from this company called Office Depot as they will not take you serious and I speak from full experience along with frustration on this unsolved topic! WOW! Stressing over what is supposed to be a company! Omg... Don't Do it!!!

Service is awful. The delivery doesn't come on time. The customer service reps will issue service inquiry and reference No.'s with no problem, but for no reason because no one from the company ever calls you back to follow up. Did I mention, they do not honour their scheduled delivery time? Ridiculously horrible service.

While I was collating several copies I had made at the Office Depot La Crescenta store, the manager loudly scolded one of his young employees on the 'shop floor'. Finally, I made it clear that an employee must always be taken to task in the back office. The manager lit into me. "You have only been here for 20 minutes, etc., etc.". The fact that I paid $70 to retrieve data from a flash drive that turned out to be a 'half hearted' effort, another $13 for a flash drive and the cost of several copies I had made throughout the week clearly was of no consequence to this manager. Intimidating, bullying and humiliating single women customers in front of other customers in today's environment is a sick disease no less than that from the manager of this store who clearly does not respect those he perceives as vulnerable.

8/15/2017 I received 6 filing cabinets I ordered for my company, two arrived damaged. I contacted Office Depot and made arrangements for the two cabinets to be replaced. In order to do this a credit was created for the 2 cabinets and then I was charged again to create a replacement: $357.82. Now, 30 days later I still do not have my credit. I have made 7 phone calls requesting the credit, each time being told I will receive my refund it in 3-5 business days. And still nothing.

I am so furious with your lousy company. Office Depot is a terrible company. I purchased a defective printer online and it was picked up for return on August 16, 2016. I was credited $139.09 on that date. As of today September 12, 2017 I have still not received my refund on my credit card. The idiotic customer service girl told me that it's because of the hurricane. REALLY, what hurricane came the 3rd week of August, the 4th week of August or the 1st week of September, even up to September 8th?? What a stupid thing to tell a customer!

I ordered Book Sox online for my son. It was my first time ordering online through this company. It seemed easy and convenient. When I made the purchase, It stated the the items were in stock and I received a confirmation number. I went to pick up the items the next day and the employee at the store informed me that my order was deleted and that they should've called me. I never received a call and I'm clueless as to when my money is being refunded. They said that they will automatically refund my money. I see that the money was taking out of my bank account at this point and that's all. They said they would complete my order for it to show deleted but then again I'm not sure when that happens as well. Now I will have to call tomorrow and investigate my issue further.

We ordered a PC. It wasn't delivered when they said it would be so I called (they never contacted us) and was told it'll be delivered the following day. When it didn't show up again I called back and was told it was on a 3 week backorder. At that point I requested a refund. Three hours later I got a status message saying it was delivered. It wasn't. After 3 phone calls with 3 people in 2 different countries I was told we were never even charged for the order. This company is a mess.

First of all Don't buy a laptop or anything electronic them, they will not give you good service or try to work with you. They want you to pay for a diagnostic of your computer which they cannot fix in the first place. I paid them 194.84 and had to take it back three times and they still didn't fix it. They said it was a hard drive issue. Wrong. It's was a software issue and I had another company check it out. The Company I went to said it could have been fixed easy enough. I had them call Office Depot and demand my money back for their incompetence. Went back and got a refund. Will never use Office Depot again. Also do not Buy HP Laptops. Mine went bad less than three Months. Office Depot sells this junk.

I have been ordering from Office Depot online for the last 10 years. This year the service and the product has been horrible. The last 3 orders I placed they sent me damaged and dirty product. I'm not sure what has changed, but it isn't working. This means I need to spend at least an additional 1/2 hour on the phone talking to customer service. When I asked for a supervisor they would not transfer me - just sent me to another customer service rep. I think Amazon now has my business.

If you haven't been convinced by all the other bad reviews, here is my experience: I was asked to order two filing cabinets for one of my company's satellite offices. I guess we had ordered them directly from the manufacturer but they were lost in transit and now we needed them within a week. The manufacturer was back ordered 3 weeks. Enter Office Depot. This was a Friday (8/4) and they said they could deliver by Tuesday (8/8) so I ordered them. Shipping confirmation gets emailed and the new date is Wednesday (8/9) -- no problem. But by Wednesday and again Thursday I am calling to figure it out and they are blaming the courier (which is their in-house courier) for the problem.

I had place an order online for a modem that I needed in 2 days and paid extra for shipping. They said I wouldn't get it for almost 10 days later so I called and canceled the order right after I had placed it. The guys said I would not be charged and my order was canceled. They sent me an email 2 days later saying I was charged and my order was shipped. OMG, that is theft!!! So I had to make sure the package was returned and I don't get my $100 back for up to 10 days.

I have been to the Office Depot store in Auburn, WA; several times now and have always received excellent service. I am doing job training a few blocks away and come over to Office Depot on my lunch time and thus I don't have a lot of time to browse through the store but need to get in and out rapidly and it always happens in this store.

Offered a "free" checkup for laptop while making a purchase for an item not related to this by Salesman "Mark". Days later, laptop was very slow, a virus protection renewal placed doubts that I had not been scammed & worries that I might have & all that could happen further caused me to recall the "free VIP check up" offer, called and was told to bring right in. "Mark" was expert in sales 101 i.e.; talk about everything BUT what customer came for directly as fast as possible, leaving customer exhausted & open to agreement of non related services.

I have been a member of the rewards program for 5+ years. I am considered a VIP member and spend 200-800 a month on supplies. The changes to the program have been continual and confusing. One minute the rewards are to be given out at the end of the quarter and now immediately. If that is the case why do I have some rewards that are pending? My biggest problem with the program is the way rewards are calculated and dispersed. One day the website says I have an amount pending and another amount available, then the next day, it says those amounts completely different.

I bought a computer last month with a 2 year service warranty. Many things wrong. Female tech faulted me because my machine didn't look spotless. I showed her the paperwork and she agree to help. She gave me a number to call and sent me home. The number was not the right one so I will have to find a shop that can fix it. They never have enough people on hand with any knowledge. This was at the store in Gresham, Oregon.

I somewhat recently got my iPhone 6 battery replaced at Office Max. I am completely disappointed and regret my decision to do it there. First, it took a long time for the employees to find an employee that actually knew how to do it. I tried to make an appointment, but apparently that doesn't mean anything, because no one was expecting me. The battery that they replaced it with is just as bad as the battery that they replaced. It seems like the only way the replacement battery would be better is if the original battery was completely dead.

I purchased McAfee Antivirus via Amazon - sold by Office Depot. I ordered it on July 1, 2017. It was promised to be delivered by July 16, 2017. It has not been delivered. Today, July 19, 2017, I checked for shipping & it stated it might not arrive for 4 more days. As my present antivirus ended yesterday I had to use another product. It should NOT take 3 weeks for Office Depot to send a small box. I am extremely disappointed in Office Depot & will not buy from them again.

I ordered the Canon Printer and It came damaged, then I request to return my item. They said we generate the return process but today is 8th day but no response from them. I called them and they said that they are working on return process and they contact you in 4 business hours. But today is 8th day no response from them. Please don't buy anything. They are pathetic in customer service. I read article regarding Office Depot, their business is declining day by day due to their poor customer service. They always rude to their customers, never help them.

I ordered 2 cases of paper on 6/26/2017. They were on sale for $26.99 each. I got my confirmation for my card to be billed $57.76, which I printed for my records. Anyway, I get an email stating the paper is on back order and will be shipped when it is available. I noticed at the bottom of the order the total has changed to $119.82. I started a live chat and was ensured that I would only be charged the $57.76. I am verifying some charges on my account a couple days later and I see the charge from Office Depot for $119.82. I called and talked to a woman named Michelle who tells me that she can't credit me the money back until I receive the product, but she puts a note in my file stating I am owed a $58 credit and why.

I returned 6 empty cartridges today... Suppose to receive $2/per credit on OfficeMax account. Policy last 90 days on acct.? Takes 5 weeks for credit to be posted to acct. I buy $50 worth of new cartridge at least 5 times per year. Have returned empty cartridges at least 3 times in past year... HAVE SEEN NO CREDITS on my account to date. This is a huge lie and a rip off... They are pretending they're offering a "benefit" when they're actually offering you... NOTHING!!!

5/17/17 I placed an order for several pieces to furnish a new office. Delivery dates ranged from 5/18 to 5/26. Ordered 2 desks, a library return and a library along with 3 chairs. Not too much right? Wrong!! Chairs came - no problem. One desk came - right order # wrong product, library base came on the wrong order and it's gone downhill from there. Nothing else showed up. Called 3x - got one more piece on the wrong order#. Then they tried to send me a desk I already had. It's now 6/12 and I'm still waiting for a desk.

I ordered a desk from OfficeDepot.com. I ordered this particular desk at a $45 premium over other sites because they guaranteed (if in stock which it was) free overnight delivery. Not only was there a $20 upcharge for the overnight delivery which I required, I am now on day 8!!! With no desk. I have been passed around from office depot customer service to their delivery company to another local delivery company, with ZERO acknowledgment of this error. I am hoping that I might make the delivery schedule 2 days from now. I live in a large enough city that this should not be an issue. Again, hopefully by day 10 I will have an item that I paid a premium for to receive overnight!!! Horrible customer service, horrible delivery and ZERO follow through. Absolutely will be using a competitor for anything I can in the future.

Ordered a $2,000+ dollar computer on 6-4-17 was given a delivery date of 7-10-17. Didn't want to wait well over a month to get it, so I tried to cancel. Contacted customer service and was told it would take 7-10 days to cancel. This is the worst service and the biggest waste of time in my life. They will charge your card fairly quickly though.

Office Depot #923 on 5533 N. Rosemead Bl., Temple City, CA 91780. I went in on 5/30/2017 at around 5:00 pm for scanning service on 7 large original calligraphy paintings. There was one customer service rep, **, in the print service department doing his best to handle every customers' needs of at least 7-10 people, plus the phones, during the roughly one hour I spent there. He told me it would be a while and it was understandable. He was able to scan one sheet but it came out slightly slanted so it needed to be redone. During the first (and only) scanning, he would assist other customers and that's how he had to handle most cases. What ended up happening was 2 or 3 of us would be waiting while he's already in the middle of helping someone else.

I ordered a desk and chair to be picked up from a particular store that the items where showing available. I received a text saying "We had an issue with your order, an Office Depot manager will contact you shortly". I NEVER received a call, so I decided to call the store myself. Upon me informing the clerk that I received a text, the idiot cut me off, and said "Are you the one who ordered the desk and chair?" I said yes, and he then proceeded to say "Oh, I was "suppose" to call you and let you know that the items you ordered were not in stock." So I said, "Okay... What store has them in stock?" he gives me a different store and advised me to call that store to have them hold the item. Even though I was frustrated, I just said "Okay, I'll give that store a call."

I'm a coach. Brought in some stuff I needed copied into a PDF. I asked if they could save it to my hard drive. They said yes so I went on in. The lady was very helpful and nice. Made copies. Put it on my hard drive. When I got home 5 min after that neither of computers would recognize the hard drive. After returning into store they eventually told me I had to pay for data retrieval. I said, "Wait I paid you guys 50 bucks for the work and you mess up my hard drive which has my entire career on it and I'm responsible?" Store manager said, "Oh well". They refunded my 50 then sent me out the door. I will never go back. I didn't think that business was as amateur as that to take some things break, say "My bad" and out you go.

I ordered a small fridge. When I asked them if they could bring it in they said they were not allowed to. OKAY. I understand, so I asked them if I can use their dolly for 10 seconds to bring it in. The delivery guy said NO, I told him I can't leave it out and I was a girl alone who could not carry it. He left. RUDE, RUDE, RUDE and inconsiderate! Thank God I did not raise boys like that.

I ordered a set of (5) 48" x 40" x 36" pallet boxes on 4/28/17. The delivery terms were 3 to 5 business days (or slightly longer if ordering furniture). The item I was purchasing was definitely not furniture. On the 4th business day I called Office Depot to inquire about my order. A representative told me on the phone that I would be receiving my order that day. My order did not arrive that day. The following day (5th business day) called and went through the automated attendant which told me my order was delivered that day on 5/4/17 which it definitely was not. I spoke to another representative and she stated that she could see that the order was not delivered but she couldn't provide any information as to when it would be delivered but she was going to have the carrier contact me and provide me the information as to when the order would be delivered. No one called or emailed me after that phone call.

I was not planning on making a purchase but an offer came into my inbox that promised that the item that I was going to purchase in the future could be delivered on the NEXT BUSINESS DAY, if I made the purchase within approximately half an hour. I placed the order and, only when I got the receipt, did it let me know that the item would be delivered in 5 days! When I called back, I was told that the item was a special order (even though it was specifically listed on the sale). I don't believe anything they tell me anymore. Isn't that false advertising??

DO NOT BUY A COMPUTER FROM OFFICEMAX! I bought a Dell Computer at this store just to find out that 2 1/2 months later the motherboard goes out. OfficeMax doesn't care and bears no responsibility. Just wants to pass the buck onto Dell with zero resolve. I was told, "Not our problem", I guess when you take the chance of buying a large purchase and one you bank on to run your business at OfficeMax you take the risk of getting sub-par equipment. In the past I have always bought my computers at Best Buy and I have never had a problem with their merchandise but unfortunately I chose to stay in my community and spend my money in Apache Junction... BAD MISTAKE!

Worst experience ever with this company (Office Depot). We bought a small Fridge online, by 02/02/2017, were told will get it March 2nd. Didn't happen. Give them one more week. Still didn't happen... then we asked for a refund since the merchandise wasn't received. They told us tomorrow it will happen, tomorrow will happen, the next day it will happen... and now April 14th and still didn't happen. This was the first time to deal with this company and definitely the last. I will do my best to drive business away from this company.

Avoid doing business at Office Depot like the plague! I dropped off 11 pages to get faxed and was told it would take 15 minutes! Yeah! 15 minutes to fax 11 pages. When they were done (25 minutes later) the bill was over $23.00! To justify the high price I was told that since the number used was outside the prefix number for that store it is considered a long distance phone call by them. The store is in Greeley with a prefix of 970, they faxed to Denver with a prefix of 303 but this is not a long distance charged call. The phone company simply uses different prefixes due to the high number of users, but all calls are still considered and charged as local calls. Services were rendered and I paid the bill but I personally nor will my company ever spend a nickel in the store chain again. They stung me once but never again.

Made an in store order for office furniture and in home assembly on Saturday. I paid with my Bank Debit Card. 30 minutes later when I got home I realized all the furnishings would not fit, so I cancelled 1/2 the order. When I checked my bank they had not removed the charges from the cancelled portion of the order. I called the store who told me to call corporate, when I finally reached someone in corporate they told me to talk to the store - who sent me back to corporate. Finally someone in corporate says they will give me a call in 48 business hours to let me know when they intend to refund over $900.00 that was charged to my Debit Card.

I am a consumer that seems to choose the wrong companies to do business with. First mistake signing up with CenturyLink - girl selling internet/phone deal says it is a better deal if I BUY a modem. Second mistake going to Office Depot/Office Max in Milwaukie to buy one. Installation day installers said our modem was crap and didn't bother with it. Attempted to return NEW modem to Office Depot/Office Max a month later. They REFUSED to give me my money back, would NOT give me CREDIT to use my RETURN in their store. Told that I only had TWO WEEKS to return the modem??? Retired and on fixed income so will try to sell this worthless NEW modem to someone else since I didn't need it. Does modems get old and no good AFTER TWO WEEKS??? Canceled CenturyLink a month later!

Office Depot should be avoided at all costs! Our most recent experience has been another exercise in total futility. We wanted a small, inexpensive desk quickly so did an online search and the website said the desk we wanted was in stock at the local store. Off we go, only to find out that their inventory was wrong so it would require delivery. One week later, still no delivery! No excuse, no information, no nothing. One excuse we were provided was that "Your address isn't in GPS." Since our subdivision is new, of course it isn't. But the driver never attempted to call and ask directions, anything... just decided not to deliver.

I wrote an earlier review but in the interim customer service responded after I sent an email to their corporate headquarters. They have since credited my account after my numerous calls to their business.

Most horrendous delivery service I have dealt with. Office Depot should discontinue the service since they evidently cannot provide it efficiently. Run around and lies and still no delivery of filing cabinet... Completely disappointed and disgusted. DO NOT order anything online from them.

My wife and I went into the Office depot store on Halsey in Portland on 2 Feb to buy labels for a project. I had seen the ones we wanted on their website. Of course they didn't have them in the store but we could order them for delivery. We had to find them on the store computer ourselves as the agent couldn't. OK we ordered them with some ink for the next day. Of course again they did not come until the 6th. And they sent the wrong labels. We called and finally got thru to someone who helped us find a similar label. Promised for next day. It is now the 10th and we still don't have.

A little over a year ago, I bought a laptop for work and a lifetime protection plan to go with it. Well a few months later, it's not working anymore. I take it back to the store since 1, they say they repair computers, and 2, I had bought a protection plan. The guy working there tells me that it could be any number of things but they have no way of finding out what it is so "I don't know, maybe call HP?" Frustrated, I take it to a computer repair shop. They tell me immediately what the problem is and that all it needs is a screen replacement (the part that broke was attached to the bottom of the screen on the inside) and that they can replace it easily, but since it's still under warranty from OfficeMax, it may be easier/cheaper to just see if they'll replace it. So I take it back a few days later and tell them I just need a screen replacement.

My order showed as ready for store pickup in Irvine CA as ordered. The problem was the order was shipped to Florida not California. This was the first and last order I will ever place. I was also told it was damaged in Florida and sent back to the manufacturer. No one took the time to contact us. Instead of correcting the issue I was told I had to wait 7-10 days for a refund and to make it worse I had to restart the order as a new order and have lost 2 weeks time. Not only did they lose and damage the order on top of it, I had to tell them there was a problem and now I must wait 2 weeks for a refund. Get out of the online business, you are totally failing to grasp the concept of service. I would have given zero stars if I could.

I was given a gift card for Christmas by my husband. I specifically asked for a gift card to OfficeMax because that is where I purchase my office supplies for my business. I went to the store four days after Christmas only to be told the card was used in another state. I live in Pennsylvania, this purchase was made in California. I have not flown or ever been to California. I have been repeatedly dropped when being transferred and I am always cordial. I will never use OfficeMax or Office Depot again and will make sure I spread the word via social media everywhere. Since the card never left my possession, I can only assume this was fraud within OfficeMax. At this time, I am still waiting to hear if this will be resolved in any way for me.

I ordered a product from Office Depot 12-12-16 and 1 hour later I called the Customer Service number to cancel the order. I received a cancellation number at that time. Money was removed from my PayPal account on 12-12-16 and I have yet to receive a refund of my money 01-04-17. Needless to say I will NEVER buy from Office Depot again.

This may seem trivial to some people, but I am incredibly frustrated with Office Depot right now. Last year I bought some PaperPro staplers through Office Depot and all of them were $25/each and are quite possibly the biggest pieces of junk I have ever wasted money on. I have tried on 5 separate occasions to leave a negative review for these staplers and each time my review is rejected. I have wasted valuable time composing high quality reviews (per their suggestions), breaking down specifically what has failed and what I do and do not like, even including pictures of the malfunctioning products, only to have them almost immediately reject the review after submission. I have followed their review guidelines to a T to make sure that I did not violate any of their guidelines ensuring my review would be published online to warn other customers about this poorly made product.

We was in need of a new computer desk and found what we liked at the Puducah, KY store. Not having a truck we chose to order online. That was 11/19/16. Experience went well with a delivery date of 12/02/16. Total price for desk and hutch was $703. Delivery date comes, no delivery. That being a Friday, I called CS Monday morning, and was told delivery service had a invalid phone number and would have to reschedule for 12/13/16.

Office Depot had the HP 15-ay196nr laptop on sale for Black Friday. I placed my order at 12:01 am on Thanksgiving morning, 11-24-16. I received my confirmation email at 12:09 am and it said I was supposed to receive it on 12-5. Since then I have gotten nothing but a runaround from them. First the order was still processing for 7 days. A follow up email was sent on 12-10, after I contacted them, saying it would arrive on 12-15. Then I found out on it was canceled without an email being sent on 12-13. I was given a number to call to escalate my order and the gentleman there said the laptop was sold out.

I bought an HP printer and 2 year warranty. It crashed and I brought it back. The manager replaced it. That HP printer crashed and I brought it back. I then changed to an Epson and bought a 2 year warranty. It died 2 months before the warranty expired. I brought it back and they refused to replace it. Said I had to call the warranty company. I did and I never registered it because I just brought them back. They said the manager should not have replaced the printers. I finally just told them what to do with the printer and left. They were excellent and now they REALLY SUCK!!!

After confirming that an item I ordered for in-store pickup was ready (CD-R spindle of 100), I stopped in the store. I showed the associate at the pickup desk the order # I had written down and I described the item, which she couldn't find. A gentleman who was already being served (printing services customer) overheard and told her he just saw a young man remove this item from the pickup counter and take it toward the back of the store. The lady just persisted in looking around the area behind the counter, still not finding my item. I was pressed for time but thought I had allowed more than enough to complete this transaction, so my patience began to wear thin.

I tried to purchase some copier toner using my accumulated REWARDS certificates and tried to pay using a PayPal account. It did not go well. I have been a customer of Office Max for 18+ years but I am done with them. The screenshot I sent to them was the screenshot of the purchase confirmation from Staples, where I found the same items for less than $350.00.

I been in the business 28 year never such bad experience with Office Depot 4555 West Charleston Blvd location. I buy battery for my computer. I paid in advance & paid overnight shipping. 3 day pass no part. I go in the store I asked to refund me for the shipping, because is not over night. They totally ignore me & told me I have to open claim. I do not know how to write correctly, to express my anger with this store employees, took my money & treat me like dirt, call me bad name because I need explanation why I cannot get refund not for all amount but only shipping fee. (I paid 11/9/12016 until now 11/13 2016 I have received.) I'm foreigner, I have accent & it make me sad I have to put up with it. I hope viewers can understand not to shop at that location. I will never shop Office Depot.

I went online to order printing of documents requested by a court for work. Long time ago, before the merge, I did this online and, as long as you didn't need it right away, they did a good job. If you go in person, they did a good job. However, I needed it within 2 days. Not a large or complex order. The website says they won't charge your card until pick up and you can pay in cash in person (what I planned to do). But you have to leave a card. So I did. *Also, at each step the estimated time of delivery jumped 5 days. Through three screens the estimated time went from a few days to a week and a half.

I do the purchasing for our company, and Office Depot just lost our business. We ordered a desk/hutch set online - to be delivered. They delivered 3 huge boxes. The next day, after dragging these EXTREMELY heavy boxes up the stairs, we realized they sent (2) Box 2 of 2's. They DID NOT send Box 1 of 2. I called Customer Service immediately. They were very apologetic/helpful and said someone would call me back within 4 hours to reschedule the correct delivery. After waiting FIVE hours, I called back. They informed me that the rep had been mistaken. They don't make those calls on weekends, but someone will call Monday morning to schedule the correct delivery.

Just stay away from Office Max and Depot online, as well as in stores. No manners, not respect, no customer support! Only lies and fraud. To name several, first: SOUTH JORDAN, UT - MANAGER - THE RUDEST AND MOST UNFRIENDLIEST, UNEDUCATED AND ARROGANT PERSON I ever met. He kept lying and misleading, charging wrong amounts and that while telling me "the rewards will show on your next statement" and the first purchase I made I had realized that and returned it right away only to prove him wrong, which he was so unhappy with and could not keep up with his lies and fraud and knowing I was right the only thing left for him was to yell at me not to come again to his store!! Let me just add: I returned ALL I just bought and the credit was $75 less than what I had paid. Interesting math they have with all "the rewards and deals".

I went to Office Depot store 2591 looking for a desk. I found a desk that was priced $410 for the desk alone, and a "bundle" deal for the desk and hutch for $399. The desk is sold online on the Office Depot website for $280. Obviously, the ONLY reason they priced the desk at $410 was so they could trick customers into buying the "bundle". A consumer complaint is being filed with the FTC.

Ordered three products. Tracked my order three days later to find out my package had been delivered. It was NOT delivered to our office, which is a free standing building. I called to find out the address it was sent to and the repeated response I received was "it was delivered to Dearborn, Mi." Several times I asked for the address and she responded with the City. Ultimately I requested a refund and received an email confirming the refund. Two days later received an email canceling the refund stating they had a signature on file confirming the delivery. Now! The package was delivered at a time that our office was closed. They couldn't tell me who the signature belonged to, nor could they tell me the address it was delivered to so I could go get the package. Basically, I'm paying for products I didn't receive and they can't tell me who has them... but someone has them, cause "they" have a signature.

The woman who sold me my computer was very kind. She gave me a step by step explanation of how to purchase it and the deals offered by the store for the computer. She was very polite and patient with me.

On September 6, 2016, I went to OfficeMax to ship a chromebook to Asus for keyboard repair through fedex. I had them wrap the chromebook, figuring they knew best how to package it for transport. When Asus received it, the chromebook was dented and the left side of the screen was smashed. I tried to file a claim with Fedex but was told that because OfficeMax shipped the item, they had to file the claim. After some back and forth I got OfficeMax to file the claim. During this entire process I was the one making the calls and keeping the process moving. The claim was approved by Fedex on the 5th of October and mailed to the OfficeMax corporate office in Boca Raton Florida. Now remember, I live in the Chicagoland area.

I pay for a printer that needs delivery - they say the next day. A week later no printer. So I go in again and wait 30 minutes when a rep on the phone tries to figure it out. It is "lost in transit". So I cancel the order. They say the refund will appear on my bank CC. It does not -- Office Depot tries to make me a member and gives me a credit for the money! You got to be kidding. It never arrived. It was not even a return and no credit on my account when canceled. You got to be kidding. Awful.

Apparently, this was a misunderstanding and Office Depot did the right thing in the long run. Thanks, Office Depot.

I wish I couldn't even give them a star. The employees are rude, no one wants to do their job. I went to the Office Depot on E 71 St in Tulsa, Ok on 10/2/16. I asked for help in the furniture department and one employee told me it wasn't her department and didn't bother to find someone for me...then when I finally got help the guy acted like I was an inconvenience, told me there were no desk like that and I can look at the other Office Depot.

I purchased an Epson printer a year ago with 2-year protection agreement. 1st make sure you read it completely. You cannot return anything to the store under this service. You must call a 1-800 number to get started. Once you call and talk to someone, they inform you that you must send the print back. I said "ok cool no problem". They told me "everything is good. Go ahead and print out the UPS shipping form and take the printer to UPS." Ok cool, I did that. Wrong. The guy forgot to tell me. You have to pay for the BOX and Packaging materials like foam. $18.00 later. I said ok no big deal fine. I paid for the Box. I call them back to let them know hey, it's in the mail. I also want to change the form of repayment from a gift card to a check. They said "sure we can send you a check instead". Once we receive the printer, it takes 7 days for the check arrive in the mail. I said cool no biggie!!!

About month ago I ordered a desk at a local Office Depot store. Three days later I called CS and cancelled the order because I did not want the desk anymore. They told me my money would be accredited back to my account within a week. Every week I have been calling and they just keep lying to me. Telling me that the return has been approved and that my money will be back at any time yet it has been a month now. I worked here for the summer and I know how much they emphasize customer satisfaction on us yet CS sucks so much and all they do is lie and don't have an order. This experience was ** and I will never buy here again. I told the store I would post this review because they are very upsetting. When I asked to speak to the supervisor they kept BS-ing me telling me they were busy all the time. Don't order anything. You will wait months for your refund.

MIchigan City Employee Kimberly, the worst. This company is absolutely the worst. Not only do they never have the printer ink I need in stock, it is always sold out, but the employees are rude, untrained and do everything they can to avoid helping you. Kimberly has to be a very special employee though as she takes being rude to customers to a new height. Staples here I come!

On September 11, I received awful news from my bank's fraud department. They called me to verify some transactions they believed were fraud. These transactions were totaled almost $500. It just happened I had made a return with Office Depot for a wrong item, and it went well because the money went right back into my PayPal account. Right after that I place an order for the correct item and I had to give all my credit card information and the CVV number on the back to the customer service woman. Subsequently, two other transactions totaling $500 were made on my account, two transaction I did not make. Even though these fraudulent charges are still under investigation, I will not trust Office Depot again, especially, their outsourced customer service.

Saw the Office Depot commercial-backpacks 50 percent off. At the store Office Depot sign states prices on one side and prices after the percentage off listed. The employee scans the 71 dollar backpack and comes out to 42 something. Not even half. When I question it she says it's 140 dollars and the manager starts to take the price off. After I try buying shes making up prices and states no it doesn't state here that it's the retail price. So why mention it. So the 71 dollar backpack was being sold 50 percent more than advertisement. VERY DISGUSTED. We don't need a store like this in town!

Took my daughter's computer in because software from a class not loading. I was told the reason it wouldn't load is because it had a virus. They told me they would get rid of the virus, apply anti-virus, upgrade to Windows 10, and upload my daughter's class software. After not calling me the next day, I called them. They said the computer wasn't compatible with Windows 10 and they could not load the software for my daughter's class. If I had known that, I would not have let them do any work. I ask for some refund and they told me they did everything on the work order. Apparently they didn't put the upgrade and software on the work order. They would not give me a refund. They lied to me. Also, the computer was scratched. We didn't find that out until we got home. I believe they just wanted to sell with no concern for giving me what I needed.

I placed an order online for several cases of copier paper and other items. It usually comes within 1-2 days. I never received this. I tracked the order and it stated it had been delivered. I called and spoke to a customer service rep that is outsourced and she kept insisting it had been ordered and signed by Anthony. I don't have an Anthony. She stated they would refund me. This was not done. I called back and asked for a manager to call me and I never received a call. A week or more later, someone tried to deliver the paper and I refused since I had already purchased it elsewhere. I have called back twice and asked for a manager. That cust rep. assured me again they would refund this to my credit card for items I never received. This still has not been done. Will never shop online with this company again.

I purchased a Dymo M25 postal scale at a LaVista, NE Office Depot store on 8/14/16 at a price of $99.99. I discovered a few days later that the same item on their website sells for $42.89. I called the store manager and was told they would price match their own online price, but I would have to bring the scale in to get this. I live 300 miles from the store and the time and fuel to make a special trip is just not worth it. I am required to return the item in person and then order it online. I will try to do this at a store which is a little closer, but the closest store is 2 1/2 hours away. I should not have to exchange the item or be there in person. This was charged to my credit card and they could just issue me a credit if they wanted to. I will not buy items in Office Depot/Max stores now without doing an online price check. Amazon is looking really attractive to me now.

Last evening, I went to OfficeMax in Madison, WI in search of a specific Jansport backpack. I had been searching for one on sale and OfficeMax was advertising their Jansport backpacks at 30% off. The store had a price on the backpack of $78.99. From my research, I knew this price seemed high. I searched Jansports website and found that they list the price for the identical backpack of $55.00. I showed this to an assistant manager of the Madison, WI store and I got all kinds of excuses as to why the prices were so different. "Maybe the backpack is a few years old and it was at the higher price when we (OfficeMax) purchased them."

I bought a Canon printer from Home Depot. I brought it home, assembled it, but then discovered there is no cable to connect to my printer. I called the store, and they said all their printers are wireless. I read them the model number, and they said, "Oh this one is not wireless." Then they said none of their printers have the cords. No one told me this!

I placed a print order from Office Depot for the first time. The order was nearly $500, & the materials are for my school. The first time they claim they tried to deliver the order was on July 7, 2016. They sent an email at 10:20pm the day before, notifying me of the delivery. However, not only was I there the entire day, but so was my secretary & at least 8 guys working on school's front driveway, & said they never saw a delivery truck. The next day, again, they claim they tried to deliver my order. I wasn't given any notification for this, but I had an all-day meeting, so I wasn't there. But the driveway construction guys were there & said, again, they never saw a delivery truck.

The newspaper ad this week listed many school supplies for a penny or quarter. I went to the Rock Hill store on Tuesday to get printer ink and the school supplies. They had none of the school supplies but said they would have them in a day or two. I waited 2 days and went back. Again no school supplies. I talked with the manager who asked who said they would be there in 2 days since they don't get a truck until Saturday (4 days after my first visit). He also said there was no way to know if the school supplies would be on the truck even then. He offered no replacement for the missing items. I going back to Staples where they have what they advertise!

THE WORSE CUSTOMER SERVICE OF ANY COMPANY. I purchased a filing cabinet and put it together; which took an entire day. The instructions were not clear. When finished the rails for the drawers were off 1/4". I called to complain on 7/5/16 and Maria told me that the next day they would deliver another cabinet assembled, since it took so long to assemble. No one showed up the next day at all. Called and talked to Angel, she said they would come the next day; no one showed up. 7/6/16 talked to David said "so sorry someone will deliver it the next day." No one showed. 7/7/16 talked to Lawrence, same routine; "it will be there tomorrow." No one showed again. 7/8/16 talked to Jen, told her I wanted a credit and to pick this cabinet up and did not want another cabinet. She said I would receive a credit on Monday of $103.43. They picked up the cabinet and left a new cabinet in the box to be assembled.

I ordered a filing cabinet. It arrived damaged with scratches and dents. Office Depot told me it will take six (6) days to pick it up! I will never shop at Office Depot again. I spent time searching on their site. I ordered an item that arrived damaged. I had to take the time to email them, then I had to call. I had to repackage the filing cabinet and now I am back to square one. The least they should have done was to send me another filing cabinet for the same price to compensate me for the trouble I went through. The time of their customers is as important as theirs. But they did not, do not even offer to compensate for that.

I had ordered a filing cabinet to be delivered to my house. I checked the status, and it said delivered. I called Office Depot and they said ** signed for it (which is me). We check our security cameras and no carrier showed up to the house that day. Office Depot will not disclose the carrier used. I have sent numerous emails and no response from Office Depot. I have called and am told each time that someone from the complaints department will call me within 24 hours... I have called 6 times, not one return call. Signing someone's name and stealing a package is illegal and a crime. Last time purchasing anything from this ridiculous company.

This is my first internet review ever. I purchased an executive desk from Office Depot location and they gave me a defective one. I had to drive back to their location to return it. Of course they did not want to return the money instead they said they will order one online and it should arrive in less than a week. I waited for more than two weeks and it never arrived. I called initially twice and every time I call they tell me that it will arrive tomorrow between 2-4 pm. I rush out of work to make it on time so I can receive the table and nobody shows up. I call back a week later and request to speak with a manager and they tell me that "no manager is available at this moment, leave your phone number and they will call back." Guess what no one calls. 3 days later I call again and the same thing repeat, I leave my phone number and no one call.

I bought a shredder from your Fort Collins store in February guaranteed to be able to run a paper clip through & not break. Well I ran a paper clip through it & it jammed up & the gears stripped. I have contacted the company numerous times since the beginning of March 2016 & I keep getting the runaround about my refund. I have been told that if I don't receive it in 10 days then to call. So I call & again get the runaround & then I have been told that if I send a email it will be received faster so the emails have been sent & nothing has happened. This last time I was told I would be issued a check & I still have not received the check. I called today & was told that if I email you again I WILL get my refund! All I would like is my refund that I'm owed so I can get a new shredder!

I spent my morning looking for a simple Brother label making machine. Online OfficeMax looked great, until I realized that they had exactly ZERO of the label stock in any size or color actually available in stores within a radius not requiring an airplane ride. That is incredibly stupid. I am downright stunned. I tried to do an online chat, started at number 52 in line and gave up an hour later at 23. The good news is that I had ample time to find everything I needed on Amazon, free delivery tomorrow. My business will forever ban OfficeMax.

My iPhone screen cracked on Saturday and I decided to go in on Sunday to Office Depot to get it fixed. The lady working there said I'd have it back in 1-2 hours or Monday at the latest. I didn't get it back Sunday so Monday I called and asked if it was ready. They then told me the screen wasn't responding well with my phone so they needed a new one and it would be done Tuesday. It wasn't. They told me they had to ship it off to Texas because they didn't know how to fix it and have the people over there fix it and it would be back either Thursday or Friday. I called today, Friday, and now they are telling me it won't be here till Monday.

Every time I order anything from them it is a cluster of gigantic proportion!! Most recently, I ordered a laptop and it said on my paperwork that it would be delivered on 6/3/16. I stayed home for the delivery, which never happened. Surprise Surprise! I got no phone call or email letting me know the delivery date had arbitrarily changed. So it becomes MY part time job to chase after Office Depot's crummy delivery service.

The worst experiences ever ordering a chair from Office Depot. They first made me believed I was going to get my chair as it stated. But they never did honor what they've promise. I ordered an office chair from Office Depot on 5/22 with delivery date of 5/25. Didn't get my chair on 5/25, checked on the tracking information to find out I've signed for the delivery. Not only OD couldn't delivery when it promised it's stooped so low as to forge a customer's signature. So I called OD's customer services (800-463-3768). Cherry, supervisor said my chair will be re delivered on 5/31, and to show their sincere apologies for my inconveniences she refunded me a $50 + $29.99 shipping fee.

I need to vent. I bought a 500gb Samsung Evo SSD from OfficeMax. Was guaranteed 1 day delivery. When it doesn't show up the first day, I let it slide. When it doesn't show up on the second day, I call customer service. I get put on hold for a guy in an Indian call center, who can barely speak English, and he tells me after a few attempts to tell him the issue, that it will come on Tuesday. That's not a 1 day delivery, it's a 6 day delivery. I will not be purchasing anything from OfficeMax after this. It's infuriating.

I visited the store today... Was looking to purchase a book stand... Ask the representative (Ben) for assistance and was told that the item was sold. 10 mins later a customer came in and took the item to the register and purchased it. My take on this is if he did not want to assist me he could have said so or direct me to another sales representative.

One of the worst experiences I've ever had with a company. I understand that they are working with a third party company for transporting purchased goods. But it still doesn't change the fact that I ordered furniture from them, and they can't deliver it on time. Not only that, but they ship it to the wrong damn city! I don't understand that, as I purchased the item at the store in my city and that's where their warehouse is located. So...why ship it 2 hrs to a different location and call me 3 times the day after it was suppose to be here and tell me it'll be here before 5. Then don't show up and make me wait till 5:30 to have to call and find out nobody's coming till tomorrow.

I cancelled an order with Office Depot on 4/20 for an item purchased the day before. The item was cancelled before it was delivered. I was told the credit was issued on 4/21. I still have not had the money credited back to my checking account. When I contacted Office Depot they tell me it will be another 3-5 business days. They have had my money since 4/19 but yet I am not going to receive it back until May 3-5?

Never ever order anything that will be delivered by Office Depot. They will lie to you that they have made 3 attempts to get to you. I was at home whole week and when I got an email that they have tried 3 times to contact me but couldn't as no one was at home. Whenever I have called them, they said that the delivery guy knocked on the door for 5 minutes but I did not hear anything. Also there wasn't any note left for me notifying me when they will come again after the first time they have missed me. Whenever I accused them that their courier was lying they said it is not true and shut the phone.

The Office Depot I go to was remodeled. The new "lighting" is so dim, it makes it VERY difficult to find or compare items. Even the staff person had to put his face right in front of the ink options to try to find the ink I wanted. I asked him when the store was putting in new lighting, assuming the current darkness was just a temporary problem due to the recent remodel. He stated it was "dim" (understatement) and was going to remain this way, and also said the staff liked it because it kept them cooler. All I can say is that I and my business will go elsewhere. Who wants to have to use a flashlight to find your way around a store?

The middle of March I ordered a nice office chair from my local Office Depot store and paid cash. Upon returning home I noticed that they had overcharged me by $100 according to their website. I contacted them via chat and instead of just refunding the $100 they canceled my order. I then reordered online at the reduced price. Well they delivered both chairs and I had to have one returned. It has been several weeks now and they are still saying it could be up to 21 days before I get the refund. Beware of their refund tactics and use your card so you can just dispute the charge if they pull this on you.

Ordered a chair for 171$, got charged 203$ for that. Asked them to rectify the order, and they cancelled the previous order and created the new order with the correct amount. Now my credit card has 171 + 203$ charge. Then they ship both the items to me, even after canceling one of them, but none of them reaches me ever, and the charge is still there. Then I get assured that I will get the credit in 5-7 days, but I won't get the chair. Also, I won't get the credit until chair reaches their warehouse which has no relation to whatsoever. I am still now sure how they are still running their business.

I print shipping labels from a USB thumb drive. OfficeMax has raised the price more than once in the last 8 months. The most recent issue is that the USB ports on the 2 copy machines were disabled by OfficeMax staff. I asked why and was given no reason. I was then notified that from now on USB copies will require using the FedEx computer and printing onto a copy machine behind the counter which is not 12 cents a copy self-service but is now full service at 14 cents a page. I do all the work but the staff take the sheet out of the hopper and hand it to me and I pay more? My solution is to buy a new printer and stop going to OfficeMax for anything.

I purchased a 40x60 white board in store at Office Depot which was supposed to be shipped to my house. Two weeks go by and I still don't have it! I went back to the store where I made my purchase and I was informed that not only did the girl process the sale wrong but also that the item was on back order! I was told that the board would be on the next shipment but it seems like that shipment will never get here because I have called and they still haven't received it. After this I plan on purchasing only from Staples even it means going out of my way. No wonder a ton of Office Depots are permanently closed on NYC.

I purchased via the net from this company, Malwarebytes Anti-Malware Premium for 29.99. They claim the software was good for 3 computers. I installed on one and it came up on screen "Free Trial"... Well I could have done that for free. Contacted them, was told, "not returnable, sorry for the inconvenience"??? I told them I wanted a refund, 29.99. Was told again, "sorry..." Don't trust this company for anything... Item #**. Order date was March 16th, 2016. The entire order came to 42.48. 29.99 Merchandise, Small Order Handling Fee 9.95, Sales Tax 2.54. We can't let them continue to rip people off this way.

I bought a laptop computer and extended warranty on 3/9/15 and returned it on 3/14/15 because it's too slow and underperforming for my needs, and I was expecting to be granted a refund back to my credit card. When I bought the laptop I was informed that I have 14 DAYS TO RETURN IT FOR ANY REASON and the same policy is printed on the back of the receipt. When I took it back to the store I was politely told by the store manager (who is very nice) that REFUNDS ARE NOT ALLOWED ON COMPUTERS per company policy. I was offered store credit which I reluctantly took but I still want a refund. Their "policy" was NOT DISCLOSED TO ME AT THE TIME OF SALE which creates a serious legal issue in my book. I'm prepared to pursue this matter to a higher authority.

I ordered a filing cabinet for my business at a local Office Depot store through a Assistant Store manager who was very accommodating and customer friendly. Long story short, the item came in damage as did "all the other items" I have purchased through Office Depot. 1 week later the filing cabinet is still sitting in my doorway - the third party company they use is "garbage". They have no respect for customers and damage the items before they are delivered.

I ordered a carton of multi-purpose letter size paper on Thursday to be delivered on Friday to my Manhattan apartment in an elevator building. It never arrived and when I called on Saturday morning after no communication from them about non-delivery, they told me it was slated for Monday which was useless. It then took them 3 days to issue credit. DO NOT ORDER FROM them if you have a time crunch!!!

I purchased a well priced laptop online from Office Depot, shortly thereafter I received confirmation of the order and the next day I received an email stating my order had been shipped and will arrive two days later. Fast forward to shipment date "crickets", I decided to track my shipment as I had somewhere to go and I didn't want my computer left outside for sticky fingers to get a hold of. I went to the website and put in my order information only to find out there's no tracking information, none that I am used to seeing anyway. I initiated a live chat to find out who was delivering my order and what is the tracking number??? I couldn't get an answer out of them, long story short, the rep tells me they will have an answer within four business hours, lies. No more communication from OD, the next day, I initiated a live chat, the rep says the product was never placed on the truck and they will issue a credit, what? I want my computer not a freakin' credit!

Ordered a desk online because it was not available in store. I called 3 days before the delivery date because I got no confirmation that the order shipped. I was told it shipped and on track for delivery on the delivery date. Therefore I paid someone up front to assemble the desk the following day. NO DESK. Out $$ for assembly. Called Again - was told I would get a call back within 4 hours from the "ESCALATION TEAM." NO CALL. Contacted them again via CHAT... was told I would get a call back IMMEDIATELY. I asked them to stay on chat until I got the call. "Destiny" rudely disconnected the chat. AGAIN NO CALL! CALLED YET AGAIN - was told I would get a call first thing Monday morning. AGAIN NO CALL, NO DESK, so far I am out $300 and can't even go BUY a desk because they've had my $$ for two weeks. So disgusted I will NEVER give them another penny in store or online. EVEN EMAILED a complaint and got NO RESPONSE.

In both the online and Sunday ad, OfficeMax had a sale on a desk and hutch bundle that I was interested in buying. It said it was "in-stock". So, I went in with intent to purchase and bring home that day. When I got there the associate advised due to the combining of both stores; they no longer carry desks in-stock. However, "I could go online and have this bundle shipped straight to my door step in ONE DAY with free shipping!" I went home and straight to my computer to place the order just to find it was costing me $87 to have it shipped to my home. Ridiculous!!! This was YOUR COMPANY'S decision to no longer sale IN-STOCK even though you advertise as so, and I have to pay for that??? NO. So I called the associates at "MY STORE". They informed me that it actually has to be order by THEM to get the benefits and to complete the transaction I would have to go IN to process it.

To date Office Max/Office Depot hasn't done anything. The only response, "It didn't happen." Please read my story and you decide... I've gone to this store numerous times in the last three years. One time two years ago I went in to have Calendars made with my husband's artwork. Of course this requires printing one page and then the next page has to be done opposite so the dates are not upside down on the Calendar. The woman helping me at the time made two mistakes. She originally gave me one of the mistakes back. I wouldn't have known there were two except another employee came back. When I started talking to him he says, "Oh sorry she made two mistakes." I said, "Can I please have the other mistake?" (Amazingly it was sitting nicely on a counter).

I bought an office chair from the Strongsville OfficeMax location. I use my chair to work from home for Progressive Auto Insurance. I had the chair for a month. I tried to return it today but I was told because of the 14-day return policy. I told the girl that it hurts my neck and back. I wanted to buy another chair. She wouldn't let me return it because of the policy. I understand there is a policy but when you have very unsatisfied customer, managers are able to make exceptions. I have rules too at Progressive when processing auto accidents. We make exception sure all the time not to lose a customer. I will never shop at OfficeMax again. The customer service sucks. No wonder the store is dead. I will tell everyone on social media how bad this store sucks.

I had a very horrible experience with I believe is an independent contractor who delivers products purchased from Office Depot. However, Office Depot hired them. The delivery persons I dealt with were absolutely nothing but unprofessional. I was advised my order would be delivered in Houston on January 20, 2016. Allegedly a guy unbeknownst to me said he appeared at my office not on January 20, 2016 (the day I was in my office and didn't receive a phone call, email or text from Office Depot or the delivery guy about not delivering on the 20th) but on Jan 21 @ 8:30 am. I was in traffic. He left a message on my VM and I called back and asked when it would be redelivered. This super ignorant and rude so called human being stated he couldn't tell me a date and time and he didn't care if I filed a complaint because he wasn't supposed to be delivering to me anyway.

I took my Acer tablet to Tech department at Office Depot on Liberty Road in Salem, Oregon 97302. I asked them if they could figure out what's wrong with my tablet as it was acting funny. They agreed to wipe my drive at my request and I also asked them to fix my tablet to run normal again. My Kindle app was not working prior taking my tablet in and I felt it had to do with Windows system. They agreed to fix it. I picked it up today and find that they did not fix the problem. My tablet was not able to get updates from Windows. Because I have to take my tablet elsewhere to have it fixed, I asked them for a refund or a half refund. They declined and claimed they worked on it.

I bought a tablet on sale for my son for Christmas this year normally 119.99 and got it for 49.99. Well he dropped it and broke the screen. I was glad I had the protection plan till I called. Their plan offers you a refund of the item. The amount you paid for the item. They do not replace as promised in the plan. I cannot replace his tablet for 49.99. What is the point of the plan if they do not fix the things?

On December 19, 2015 I placed an order for $212.49 on Office Depot/Office Max website. On 12/22 I received an email that the package had been shipped via UPS, complete with tracking number. Apparently UPS got the package to Hodgkins, IL and lost it. There was never an update and no package was delivered. Since then I have contacted the Office Depot multiple times via email through their web page, phone calls, and even going to a local store in Yorkville, IL and asking for assistance.

I called Office Depot as the chair my husband and I have has been recalled due to a faulty plate. After sitting on hold for about 15 minutes I finally got to speak to someone. When I told them why I was calling I was then transferred to another department. Again I had to wait on hold. Now I get this person and I tell him why I am calling. He proceeds to tell me they will replace the plate. I tell him I want a brand new chair. He then hangs up on me so I have to call back. I now get someone else and repeat my story. Do they say I am sorry? NO. They want to send us 2 new plates. I want 2 new chairs. THEY ARE PUTTING OUR LIVES AT RISK BY SELLING US A FAULTY PRODUCT. They refuse to own up to the problem. I will never buy office furniture from Office depot again.

After multiple negative experiences at Office Max, have finally decided to write this review. Office Max is one of the worst run chains in America. Here's why. The personnel of every Office Max store I have been in exudes a "could care less" attitude. It reminds me of getting in line at the Post Office. I don't buy much there - blank CDs or DVDs, occasionally pencils or pens. The store is poorly organized. The signs don't help much and God forbid you are able to get the attention of anyone working there for help. My repeated experience has been that even if you do, you will likely get a less than satisfactory answer. You'll get something like a point across the store and "I think they're in the third aisle". So the first place you'll waste time is finding the product you want.

The computer at my store went down around 4pm. Needed to have the manager run and grab one immediately. Ordered online with In Store pickup and the manager listed as the recipient. When he arrived they said it was on hold until tomorrow. I called customer service and they said I must have put in the credit card number wrong. When I offered to forward the automatic email alerts I get when my card was charged and I read off their store number they said that they needed to verify me before releasing the order. I said that was fine, "ask me whatever you need to." They said "No, we can't verify you for 24 hours". HUUUHHH?!?!?! Never heard of such craziness. Cancelled my order and place an in store pickup with Best Buy. Had the computer in an hour...just that easy. OFFICE DEPOT IS HORRIBLE.

Placed an order for some office furniture. Was told by CS Dept it would be delivered Xmas Eve. Part of the order came UPS, the remaining coming via freight. Called 4 different times to make sure it was coming. Each time was told it was on the truck. As 5:00 pm on Xmas Eve approached I called again since the offices had closed. Was told the truck was on the way. Gave them 2 different phones number in case there was a problem. We went to the office and waited 2 1/2 hours. No truck. No delivery. No contact! Called today the CS Dept told me I could go to a store... re-purchase what they had (the box was damaged and probably defective and then they would issue a refund on the other order!) Are you kidding me!!! Why was I lied to on Christmas Eve and why can't they fix these problems!

On 11/28/2015 my daughter and I went to the OfficeMax #6353 at 199 Boston Post Road West, Marlborough, MA in search of a desk and office chair. We arrived not too long after the location was opened that Saturday and was able to find something that really appealed to both of us as it had the size, color and price that we did not want to pass up. Around 11 am, we agreed to purchase and spoke with an associate. The associate told us that they had no more in stock and then looked online only to report that items 101095 & 101075 were not available anywhere.

Very disappointed re: online order from Office Depot on the 13th of Dec. No tracking # was given because sent by a different vendor. The Item was due on the 21st, did not arrive. I called and emailed customer service. I was told the item was delivered. I called again and I was told customer resolution would contact me, but they never did. I called again today and was told by someone in the Philippines the item could not be delivered by UPS and was returned to the vendor. They gave me another number and I was then told the item was sent to UPS in Orlando Florida (I live in state of WA) where it could not be delivered and was returned. So now the item, which cannot be ordered any place else for same low price, & which should have been delivered on Dec 21st, has been reordered with an expected delivery date of 1/4. Office Depot would not guarantee an expedited delivery date. POOR Customer Service OFFICE Depot.

These ** been sending me emails since November. Now they ship one tablet and act like they don't know where the other one I purchased is.

I ordered an office chair to be delivered. The delivery was supposed to be today. When I went to track my order, the website says my order has been delivered. It has not been delivered. A call to Customer Service was unsatisfactory. I was told the chair had been delivered to my front door and asked to check my front door area. I had already checked the area, plus the area by my garage and my back yard. I also had checked my neighbor's front door in case the chair had mistakenly been delivered there. No chair.

Ordered three items on 12/11/15. One arrived today 12/14/15. I called Office Depot and was told that all three items were delivered. I told them only one arrived. No way to track any of the boxes. I was given a reference number and was told someone would get back to me. I checked on their site a few hours later and saw that OD was issuing a return on one of the missing items. I called customer service again. They had no idea what was going on with the return. I asked about the third item. I was told that it was never shipped because it was out of stock. I told them that that was funny because according to customer service a few hours ago, the item was delivered today. It took this person over twenty minutes to discover that the item was being reshipped.

I ordered a desk chair from Office Depot. I get an email saying that it was shipped out on November 17th. I track the package (note that there is no way to track the location of the package) and it says out for delivery. Two weeks go by with no update so I call customer service. They tell me they are sorry for the inconvenience but will look into it. Another week goes by with no update. I begin emailing them every other day, with the same "We will look into it" response. Still no update. It has now been three weeks and I finally get a reply saying the package was lost and they will credit the charges back to me, and recommend submit a new order. I go to check the online catalog and the item is currently out of stock. The communication all around was horrible, and now it will be several more weeks before I possibly get the chair.

I bought a laptop from Office Depot two weeks ago. The mouse pad on the laptop does not work and I can't even get the laptop setup. Called customer service 8 times and they keep telling me that they have to reach the manufacturer so I can return it to them. They also said that I will receive a call in 4 hours. They never call back! I bought and paid Office Depot for the laptop, why do I have to go through all of this! They said that it is a special order and basically they don't stand by it if it is damaged, but they will take your money. If you are not buying office supplies do not use Office Depot. As of right now, I have a useless laptop and I am out $350.00. I buy a lot of supplies from them for work and now I have to find another supplier that will stand by what they sell!

I purchased a Dell Computer online on Black Friday - when I went to pick it up on Saturday I was told that the computer was defective and had to be sent back and I was refunded... Not only did I not get the computer I bought but missed out on other deals because I made the purchase from Office Depot. Never again!

Just spent 20 minutes at the store trying to find someone to help me return and find a product. Finally after two phone calls from the lady at the register for assistance and one of those calls to the manager I just said "give me my money back." Came home, called customer service, she put me on hold and then came back with the corporate number. She had to ask permission to give the number out! Called corporate, sat on hold for 23 minutes, no one ever picked up. So I guess I will go to Staples from now on.

I traveled 1 hour round trip when I have an OfficeMax 5 minutes away, because this store was the only OfficeMax in the area with the computer I wanted and I received an email stating my online order was ready for pick up. When I arrived at the store, the order was not there for pick up. The manager offered me the floor model. I asked for a substitution, but he was only willing to give me an inferior model (4G instead of 8G as ordered). I finally agreed to take the floor model at a $50 discount. I specifically told him I did not want a service contract. At the register he charged me for a $79.99 service contract (the cost of the service contract for a $299 item.)

I bought Toshiba Laptop on 11/27/2015 (item #441548) Black Friday advertisement and choose to pick it up from office max store (office depot) in 13728 Jamboree Road, Irvine, CA. At the time I purchased, the item was available in their website and after pay through PayPal, I have got order confirmation in my email. I got another email about the order is ready to pick up. I called the store to make sure it's ready to pick up because it was far from my place and they said they don't have this item anymore. I called customer service wasting my time for 40 minutes and they passed me to next day to change my pick up location and put note on my situation. I called costumer service the day after and they said they don't have item and they will send my money back.

No batteries or cord in box. Could not turn off - only 1 ringer. Shut down all or none. Shelf stock low - no replacement. Website bad. Bragged about Black Monday, but no % off on what they call electronics (anything that plugs in). Took 20 minute survey and still no discount for next buy. Went to Wal-Mart online. Got same phone for $ 9.00 cheaper and free shipping TO house. Not store pickup. Cool.

Office Depot now requires you to have an account with Veterans Advantage to get a 20% military discount. When I took a look at the website to check it out Veterans Advantage requires you to pay a minimum of $5 per month to belong. It includes more than just discounts but insurance as well. That is not a military discount - at the register that is a club. I have to say I am pretty disappointed in Office Depot. Go back to the standard military discount at the register and don't make us join a club we have to pay, not just once but monthly! Veteransadvantage.com

Went to Office Depot in Tarzana. Own a very expensive DSLR camera and pro class lenses. Took photo in RAW of my kids... the highest level of photo memory. The lady printed 3 pictures on 8x10... one was fair and other two were garbage, pixelated and uneven ink spread and terrible color. She blamed it on the size of the prints... in fact SHE admitted that set the print PPI one at 72, one at 272. It was a huge industrial printer they used. The proper set should have been for an 8-10 cropped should have been about 2400x3000. She then lit into me about my photo skills, camera, memory and lens. NEVER go to OD for any photo printing EVER. They don't hire quality personnel nor train them for such work.

We were very excited at my office to be ordering a nice Epson projector at a reasonable price from Office Depot online. We ordered the projector, but it never arrived. I called the 800 number and put in my order #, only to find the order was cancelled. So we called and asked why. They said the card was declined (despite us having a ridiculous limit), but we never received a decline notice. We thought the package was shipped. So we place the order again, this time over the phone, with credit card in hand. The salesperson, Jeremy, said it would 'absolutely' be shipped and that the card was processed. It was supposed to arrive today, but didn't. I called the number again. Again, it said the order was cancelled due to a declined card. Again, no notice of a declined card.

I bought a printer a year ago with the 2 year protection plan. Their promise: "replacement same day and same product". I had to ship my product to Asurion. 2 weeks later I received a refund just for the value on an Office Max gift card. I could only buy another printer for the same value smaller printer compared to the one I return. They did not refund the sales tax from the old printer and I have to pay the sales tax for the new printer.

I had purchased a HP Pavilion laptop for $499.99 during Black Friday (full retail value was listed on receipt at $799.99). I had also purchased a premium protection plan with the laptop that was supposed to last for two years. Another computer was also purchased on the same day and with it a replacement plan. At the end of my two-year plan, two of my keys stopped working. I took it to Office Depot to have it serviced under the terms of the protection plan. I was told that I had to call their tech support line. On that line, the customer service member told me to send it in using the shipping label he was to send me. They would assess to see if it could be repaired. I did exactly that.

In January 2014 my sister and I bought identical chairs from OfficeMax. The chairs were supposed to provide comfort for 10 or more hours of sitting. Neither mine nor my sister’s chair lived up to that standard. We had serious pain on our behinds after sitting for just 30 minutes. I have since bought a chair at a thrift store which I have no problem with and my sister bought a new chair with memory foam. We are both extremely unhappy with the product OfficeMax provided. When contacted about the issue we were told there was nothing they would do about it. The original cost of the chair was over $200.

I ordered a file cabinet on a Thursday for delivery to my office. It was an updated model of the same file cabinet I had ordered 2 years ago and the plan was to place it next to the other one, so I just ordered directly from the same place I had ordered previously. I received an initial notification that it would be delivered the following day (a Friday) but later received another email notification that it would be delivered on Monday between 8:30 and 5 pm. I alerted my building. On Saturday I received a phone call from the delivery service with the window of 1 pm to 5 pm. I gave my cell phone number to request a call and was told they would call 30 minutes prior to the delivery. I waited all day and at 5:15 pm I called customer service (the online tracking didn't work) and got routed to a call center that sounded like it was in the Philippines. They were very apologetic but truly had no idea what they were talking about.

Over 8 weeks after mailing in my rebate forms, which their rebate organization acknowledges receiving, they still have not issued the $11.98 rebate check. They say "A check for $11.98 is being processed" and they said the same thing last week. The mail date is still "pending." In the fine print I now see "allow 60-90 days of mailing" and today is only day #56. That stinks.

In August, 2015, Office Depot sent me an email special on copy paper and I ordered (4) cases online and paid with a charge card. The order detail showed the paper will be delivered the next day. Next day came...no paper. I called ask where is the paper...it is scheduled to be delivered next day..next day no paper. Next week still no paper. I received another email special on copy paper and this time I ordered (5) cases and paid with a charge card. Again the order detail shows delivery the next day and as before, no paper. A week later both orders show up and I politely refused the paper.

My husband bought his computer at this store in Crystal River, and I have bought 2 printers there. An Epson and the other day, an HP. I went into the store and asked if I could have the answer to a question I have on the printer and I was told if I wanted any answers, I could buy their service program, or else contact HP. My question was a simple one, but I couldn't solve it. I will never go into that store for any of my supplies or computer needs again. I felt that the man behind the computer counter was rude and indifferent.

I ordered a Notary seal on 9/24/2015. My paperwork stated that the order would be delivered by 10/7/2015. I did not receive the order and went online to check status, and the status said processing, not shipped. I called the 1-800 number to speak with someone and was told that due to the weather I could be receiving my product a day late. Today is 10/12/2015, and I still have not received the seal, but my money is paid in full. I called customer service again to see what was going on and was asked for my phone number so someone from resolutions could contact me, no phone call yet. I will not order from Office Depot again. I really wish I could get a refund and go somewhere else. I ordered a Notary journal online from another company on 10/8/2015 and got it today. Feeling very dissatisfied with service.

It has been 1 month that I purchase a Samsung printer express m2020w while I am in Puerto Rico to be able to work. I had to go and reprogram the CD from this equipment and 1st they did not say nothing about charges and I paid for this service 12 dollars. Now after 2 weeks go again for the same thing and they charge me 14.99 but it gets better. After doing another line and get to the cashier to pay, the same person say to me it's 1.70 more. I tell her why here in Puerto Rico don't give the full information and have people coming back and forth for things incomplete and the clients has to pay for the mistake of staff not well trained. I am an instructor, manager and accounting person that runs a company in Miami for the last 15 years and before did the same in Puerto Rico for 22 years. My opinion is the staff has to be well train to approach with full knowledge not I don't know or give incomplete service.

The past two times I have ordered supplies for my company, the order has been one item short. There has been no explanation, no contact by Office Depot, and I had to contact Customer Service and ask where the rest of my orders were. The first time, a chair mat did not arrive, and when I called to ask why, the rep at OD determined that it was left on the truck. She told me that I had to call the delivery company and report it. I replied that I would NOT do this... it was Office Depot who contracted with the trucking co. and they could fix it all and send me the item.

If only I would have read these reviews prior to making my order, I wouldn't have made an online purchase at all. Upon discovering these countless negative reviews after placing my order, I figured heck, maybe these people got unlucky and it probably won't happen to me. Do not order anything via website, you will definitely not be getting the item anywhere near the estimated delivery date, nor will you be getting any phone call from their "3rd party shipping provider" to give you a delivery window. Since the delivered item requires a signature, this means you might as well spend the next month of your life sitting at home waiting for your item if you don't want it sent back to the shipper and be in limbo for the next 6 months.

So I purchased a Lenovo desktop from Office Depot April 15, 2015, waiting for my business. While waiting for my shop remodeling was done, I finally opened my computer to set it up the monitor fell down and cracked. I called on Sept. 5, 2015 about my PC, I was told they send me a box to ship to them for repair. I could not register online so I called instead. As of today, it's been a month still no response, so I called again, now I was told they will not send me a box. They told me that my claim will not be accepted due to mishandling now. So now my protection plan will not be honored, after a month of run around from Office Depot assurance company.

I walk in the store and was greeted and thought this was going to a good experience. The young lady asked to help me. I told her what I was looking for and she told that they did have it. I tried to see if they had anything that would work as a replacement. The young lady keep walking me away while I still talking. I walked around the store, the shelves was empty. All I was want was something to record a class. I didn't buy anything.

I purchased a 2 drawer black filing cabinet online on 8-26-15. I was told 7 business day delivery. I have been waiting over 30 days for my item to be delivered. I keep getting emails stating it will be 3-5 business days. Nothing ever delivered. I finally was able to speak with someone at NonStopDelivery (the company they chose to ship their product). My item has been sitting in their warehouse for over 2 1/2 weeks, apparently I am not in their delivery area... wtf? So they won't deliver and Office Depot won't give a refund because my item has shipped. This is ridiculous and illegal. HORRIBLE CUSTOMER SERVICE, I KEEP GETTING TOLD "SOMEONE" WILL CALL ME BACK. I will never shop there again.

I called to place an order for cases of paper on the first day a sale was advertised. I was told the paper was on back order. The representative said I would receive an email confirmation of the order and would be notified when the items were in stock and to be delivered. I received the email, but it did not reflect the sale price; the amount to be charged was double the amount I was given at the time of purchase. I called in and was told there is a coupon that "should" be added after the item was actually received. I was also told that sometimes the coupon does not get added, but that they would issue a credit if I called to inform them should this happen. I call to check the status approximately 1 week later and was told they were just not sure of an estimated date the item would be in stock. This happened a couple of times, but I was okay with the wait.

On 8/31 I ordered the Workpro Task chair in BLACK. Because it wouldn't fit in my car, I requested it be delivered to my home. I was told it would be delivered on 9/1. For reasons I will not divulge here, I forgot all about the chair until 9/10 when I realized it was never delivered. I checked online and saw that it was labeled as delivered. I chatted with customer service and was told someone would call me on 9/11. No one called. On the night of 9/11 I called customer service. They could not find a signature nor a delivery company assigned to my order. They refunded 20% of my purchase price for my aggravation and sent out a new one.

I purchased office furniture on September 12, 2015 from Office Depot. I have yet to receive my purchase or a phone call. I have placed several phone calls to customer service and no one knows where my order is. All they can tell me is the merchandise has left the warehouse and it has been two weeks since that was updated on their system. The location of this warehouse is about 30 miles from my house. I do not understand why I am going into week three with no merchandise.

I ordered a desk from this company two weeks ago. Never got delivered. I called and they promised they would deliver today. They did not. I get a message that they left the product at the office, but nothing was left. This company is terrible and they only want to take your money. They lost a loyal customer today. Stay away. They break every promise they give you.

I ordered merchandise from Officedepot.com that failed to perform as advertised. I tried returning it to the store, but they said I would have to contact online customer service, because it was not carried in the store. They put me in touch with that department and the representative was very polite and provided me with a Return Authorization Number. He said that it would be picked up at my house within 2 to 5 business days. This was on September 2. Those days came and went and I have placed three additional calls to customer service. In each case it was "escalated". The department in my state returned my call the next day and confirmed that the package would be picked up. In one case I was told it would be picked up the next day.

Went to OM on 9/10/15, spent $1094.37, this was on a computer & extra memory. They sent the wrong part so went to get refund for the whole thing. When they process my refund I only got $1017.50, apparently $76.86 I won't get refunded until the warehouse gets the part back. I'm thinking they may not even refund me. It was not my fault that they sent the wrong part in the first place. I paid for the part at store, I should get full refund at store. I will never do business here again and should have went to Best Buy. I also plan on filing a complaint with the Better Business Bureau.

Sept 18, 2015 - A week ago we ordered 4 pieces of office furniture from Office Depot. On Tuesday the chair was delivered. The sales person said no one needed to be home to sign for the furniture... it would be dropped at our door. I finally called on Wednesday and was clued in that there was attempt to deliver but with no one to sign it was returned. I gave them verbal approval for delivery without a signature. Thursday no delivery, and today, Friday, after several conversations with their customer service dept. I was told that it would be delivered Monday.

The store manager called me and said that after talking with both employees and that they had both told me they would honor the coupon, that he would be glad to adjust my ticket.

On June 10, 2015 I purchased items at an Office Depot store in San Diego, they did not have a couple items I needed in stock, so I was told I had to order them online from Office Depot. They placed the order and we received the items later by mail, but 2 of the 3 items were not what we requested. I tried to return them in person at the same Office Depot and was told they don't handle any returns for online items. She refused to help me and would not process the return. I had the receipt, the items were in their original packaging and sealed. The Office Depot employees were most unhelpful, dismissive and argued with me that they don't carry that brand, when in fact I just bought it there.

On August 28, 2015, I ordered checks for my company. I was told it would take 5 business days. A week went by and I stopped by again to see what had happened. I was told that they had not been delivered yet. On September 10th, I stopped by again to see what happened to them. The lady at the counter checked into it and told me that they were never ordered. "Are you kidding me?" I ask her. I was extremely upset so I ordered them again. When I got back and had time to look at my receipts, I found out that I had already paid for them. The lady at the counter told me that the checks would be mailed to me within three days. Here we are into day 5 and still no checks. Very unhappy customer. Service people do not know what they are doing at this location.

Placed an order for a filing cabinet three weeks ago and still waiting. Tried to deliver and the delivery guy came only himself and couldn't get it up the stairs. Told us he would be back next day with a helper. Still waiting. Calls after calls to Office Depot, told us that it was "cancelled" when nobody ever cancelled. We reordered and then that second order never came. Three weeks waiting and nothing. Worst service ever.

After 3 weeks of trying to have a new filing cabinet picked up so I can receive my credit I will now just let my cc company dispute the charge with them. I was given promised dates that the item would be picked up and multiple reference numbers. I was informed that there are no supervisors that can take phone calls... Never heard of such a thing! So I will now be purchasing my business/personal items elsewhere! Office Depot might be fine until you have a simple problem and they make it into a larger problem!

I purchased a desk and hutch from Office Depot on 8/14/2015. The desk came damaged and unusable so I immediately called (on 8/14) and had a return started. I was told that the carrier would arrive on 8/21 to pick up my package, but they did not. I called in and was told by a Customer Service representative that they were unable to contact the carrier but that my case had been escalated and they would be returning my call. My call was not returned. I called back and explained the situation, an agent apologized and said they had escalated this to "the highest levels" and my call would be returned. It was not returned.

In my life of 54 years I had never seen such a company or corporation badly disorganized. Every store has specific prices. There are papers that are thicker than regular (65 lb package). I have bought it for six different prices in six stores. Something very funny is that suppose I have a paper having image of a business card, if they want to copy it on 10 papers it must be 8 times 13 = 1.04 $ total plus tax but in some of these stores they say because it is the business card you must pay 16.99$. Even in the specific store that I designed and paid fully (1201 N Central Expy, Plano, TX 75075) I must pay 16.99 to print 10 papers.

Prior to 2015, I was a loyal customer of Office Depot in my business and personal accounts. I use to spent in excess of $3500.00 a year. I no longer shop at Office Depot, and many of my corporate/business colleagues have expressed these same general complaints with Office Depot:

I purchased a desk and they called me for delivery 5 days later that it would be arriving between 2-4 pm. I called ahead of time to confirm. They said "the desk is loaded on the truck and will be there." I called at 4:00 pm when no one gave me any update. They said it would come later and be patient. Even if they do not deliver, the store manager will bring the desk. I called at 7:30 pm and the manager apologized that the delivery time has passed and they cannot deliver and they cannot guarantee any timeline for delivery the next day. It is frustrating dealing with them. I spent literally over 90 minutes waiting for them to track their delivery truck and the sub contractor. I cancelled my order.

Acct. closed. WHY? No purchase is made in 2 1/2 mo! Make payments on time via paperless billing until last night. Online privileges cancelled. WHY? Because the acct was closed! DUH! Told I could either mail in or go to store. At store told they could not accept payments. Mgr calls credit people. PAID OFF MY ACCT. WILL NEVER SHOP THERE AGAIN! STUPID SYSTEM, STUPID PEOPLE!

Difficulty in getting exchange pick-up and delivery, multiple phone calls, no response. The issue started with a phone call to exchange a damaged item. A pick-up of the old item and drop off of a new one was processed on 7/25 and scheduled for 7/29. Someone was supposed to call the day before to give a 2-hour window. No call, and no pick up or delivery took place. I called and inquired and was escalated to the customer service team. Then received another call for another delivery day, and again no pick up or delivery took place. Then called again and was told to wait until 5 and that the item is going to be delivered that day. I waited at home and it did not happen. Then called again, and was told to wait until 7 because delivery can be delayed, and sure enough nothing happened.

Bought a chair online. Delivered on time, I was very excited about my purchase. Open the box but did not like the product so immediately I decided to return it and did not even bother to assemble it. Contacted the Office Depot customer service next morning. They told me I will be contacted by someone once they approve the return. A week passed no one contacted then I called them again and same reply. Also got an email to tell them the reason of my return. Replied back immediately then got another email saying they are waiting to get approval from the vendor. Once they will receive an approval item will be picked up and money will be refunded within 7-10 business days.

I shopped at Office Depot on 08/01/15 and spent 39.00. I checked my account this morning and not only the $39 charge appeared but two additional charges for $180.00 and $105.00 from Office Max Ciudad De Mexico. They insist this is completely coincidental. I think not. Office Max and Office Depot are merged. I am sure the cashier or someone else internally has gotten my card number somehow and used it. Please make sure this isn't happening to others.

I am a teacher. I like sales that allow me to buy school supplies for my classroom, and for my students. Today, I went to OfficeMax with a list of sale items from Sunday's circular to buy. Right at the entry doorway, there was a big sign saying that OfficeMax loves teachers. As I filled my basket with notebooks, I asked a worker if there was a certain amount I could buy. He said, "Three." Three? Are you kidding me? That does NOT show love of a teacher. I put all of the items back and left the store, headed for Staples.

I recently purchased 2 REALLY USEFUL BOXES online Friday and they were to be delivered yesterday, I went online and was shocked to see that they were delivered but not here. Where they were supposed to go? The lady at Office Depot told me that somebody signed for them. Nobody here, I really was waiting for these boxes for my Hallmark ornaments. I asked who was the carrier and she told me some company that I never hear of before. It was NOT post office, UPS, FedEx, DHL or anything that I have ever hear of. I think the email said Eagle. Never heard of that.

Bought a desk at Office Depot and since it was not in stock they told me they could have it delivered the next day. Great. It was indeed delivered the next day, but the delivery person did not call as they told me they were. Liked the desk so much I ordered a second one for my home office, again for next day delivery. Knowing they may not call, I stayed home all day. No delivery, no phone call. Second day same scenario. I called and was instructed it would be there by 5 PM the next day and we would receive a phone call. Stayed home all day once again. No delivery. Called the next morning and was told the same thing again. Third day, same scenario.

On July 18, 2015, my brother purchased a HP ink twin pack at the Office Depot located at 38th Ave.& 4th St. N., Saint Petersburg, FL. The total cost with tax was $33.16. I had given him my $20 Office Depot gift card to use for the purchase. He asked the cashier if he should run the gift card through the machine. She said "no", that she would take care of it. Since the cashier did not hand him the receipt but instead put it in his bag, he didn't notice until we got home that the cashier had not taken the $20 gift card off of the purchase. She instead indicated that she gave him $20 cash. We went back to the store and talked to the manager who counted the cash drawer saying it showed that she gave him $20 back and he added that he watched the video while in the back showing that she gave him the money. Both the cashier and the manager were lying. Needless to say we will never shop at Office Depot again!!

I purchased a desk for my son at Office Depot in Knightdale, NC. The sales lady, Kim, did not know how to ring up the purchase, needed help from someone else (Wes) and kept saying, "I'm so sorry for your wait". It took a long time to buy that desk, but finally we were set. Then, I asked when it would be delivered. She said tomorrow between 8 a.m. - 5 p.m. Well, we waited - nothing. Called 800 number and they said it would be delivered tomorrow between 8 a.m. - 5 p.m. Nothing again. Called this morning and lady said it would be sometime next week. They would call me - don't worry. I wish they would have told me this when I purchased the desk that it would be delivered sometime next week. I would have been okay with that. But, to keep jerking me around is crazy. I will never shop there again.

I was very dissatisfied with the customer service that I received from OfficeMax store #6483 today. I emailed a document to the store, all I requested was to increase the fonts on the document keeping it on an 8x14 and laminate it. I was extremely shocked when I was told it could not be done unless I went to a larger paper size. The reason that I'm shocked and disappointed is I know that it could be done because it's been done before. I am writing a complaint because it has happened several times where the employees are not helpful and never go the extra mile to provide quality customer service. I visited FedEx office and they got the job done in five minutes. Excellent customer service. I was completely satisfied when I left FedEx office and will continue to do business with them.

I bought a laptop from Office Depot and unfortunately it was a piece of junk so I was reimburse for it since I had the protection plan on it. My problem is I have the Office Depot reimbursement card they send me to buy another one from the same store but ever since I cannot find a laptop that fits my needs because when you go to the Office Depot website the ones I found are either sold out or discontinue. So finally I found a Samsung that I really like so I called to order it and I was told I can't used my reimbursement Office Depot card to order an item that's on back order. If that's the case why pay for the protection plan? I think Office Depot is just full of it. Will not be buying anything from them in the future. Am just sick of Office Depot.

OK so I have about 10 to 15 or $20 worth of rewards. I can't use those awards when I make a new purchase. When I attempt to login to my screen from the email sent from OfficeMax, it won't let me do it from my iPad. Customer service has no email? 2015?

After posting this review, I received my rebates in the mail. Thanks for responding.

Few weeks ago, my wife took in our desktop computer to Office Depot to get it fixed by their technicians. The technician called me later and asked what was wrong and what needed to be fixed. I told him, it needed to be cleaned out, because, it was full of viruses plus I wanted him to give it a full tune up. Few days later, I got a call from the tech, that the computer was ready to go. But when I brought the computer home and turned it on it ran like crap. It was like, if the damn technician didn't do jack crap to it.