Office Depot Reviews

ON April 19, 2018 we purchased a 4.7 CFT SentrySafe and paid $438.39 on purchase order # **. Upon tracking our purchase, we immediately saw status as "Shipped" presumably on foot. The status was never changed. The safe was supposed to be delivered on April 30th 2018. It was never delivered. After multiple inquiries since that date, we are being told that the supplier is unknown and they are not responding to Office Depot's inquiries. Office Depot is giving us runaround with the same excuses for last 6-7 days. Now we are convinced that we are dealing with 3rd grade company who have 784 bad reviews from its customers and have not mended their ways. If I do not get any firm commitment to the exact delivery of the product we purchased, we will cancel the order and fight for our money back.

My experience overall was pretty good, the staff was helpful, the store was clean, and everything was arrange well. I chose this store over others because I needed furniture for my home office, and they did not let me down. I liked that it carried all the furniture that one would need for a home or work office. It had a great variety of desks, along with chairs. If you needed special ergonomics, they had chairs for that too. I feel the prices were also fairly reasonable for all they had.

It is affordable, functional, lasting and simple. I mostly go to Office Depot for affordable desks and office chairs. There is really only one section dedicated to the furniture so it is easy to see the options and what things look like. It is not only a furniture store so the selection can be small and of lower quality. They may not always offer all natural wood products and usually don't have employees to have expert knowledge about these things but if you need function or form, Office Depot is great. All in all, my experience has been good. If you are looking for affordable office furniture then Office Depot is great.

Overall, Office Depot was very good. Their displays had color samples that we were able to compare size and color too. The sales associate was helpful and courteous. They knew what they were doing and took the time to show examples. I really like the chair and desk. The chair was comfortable and the desk is very spacious. The furniture was easy to pick and I have ordered from the warehouse to be delivered to the house. However, the delivery wasn’t on time and the delivery guy didn’t smell good. He also called asking for directions 20 minutes after he was supposed to be here. The desk was very heavy and it had to be opened and brought in piece by piece. The chair was not able to fit through the door. It was clunky and hard to fit through the door and had to be unpacked outside and brought in.

I would say it was fun. I like the experience, brands and prices. I like everything it has to offer in the featured ads they have. Office Depot has great products to choose from. I like the store in store and online. I have only shopped at this store. They have great customer service people to help you when you need help in the store and online.

Ordered a Microsoft Surface Pro during their promotion. While it advertises "Free Next Business Day Available" on the item I ordered, they used UPS ground shipping and it actually take 10 days. The actual expected delivery date on UPS is 5 days more than the "expected delivery date" on my receipt, and 9 days more than advertised on the item webpage (which the CS admits is an error, but is still not updated last time I checked). Unfortunately UPS lost my package in their local hub and marked an "Exception" in the tracking info. So I contacted customer service, they said they have no way to re-ship the item and denied my request to pick up the same item from the local store.

Around March 23, 2018 I bought a box of paper from OFFICE DEPOT. They offered a $25 rebate. I asked the clerk specifically if I had to use the rebate at any OFFICE DEPOT / MAX stores and he said "NO" and that I could use it at ANY store or just cash it. Well today is May 2 and I STILL do not have the rebate so I chatted with them and they said I should have it in 10 days BUT that I would have to use it at their stores ONLY!! Again that is not what I was told originally! I run a very successful mail order business for the last 44 years and if I operated like this I wouldn't be in business. So please BEWARE of this store and DO NOT BUY FROM THEM!

I chose Office Depot because I believe they are one of the best stores for office furniture. They have been in business for several years and carry a wide selection of office furniture. I enjoy shopping there whenever I can. I purchased a computer desk there a while back and it complimented my family room. I received many compliments on my desk and I will return to Office Depot when I am in the market for more office furniture. Furthermore, they have all the service and selection I need. Their employees are very experienced and knowledgeable.

A great fun experience. They have a wide variety of items to shop, try, and select which is great for the consumer so they can make the right comfortable decision and enjoy and cherish them. It is hard to find a reliable store such as the Office Depot. Their stores are pretty common and reliable to most consumers and their office selection is the best offered on the market. Their prices can be a bit high, but that is not uncommon for most stores nowadays. Price is always an important factor in shopping and purchasing items.

I had a good experience. I liked everything I found. I also liked that it was easy to navigate through the aisles and shop. It was easy to find what I'm looking for. I did not need to ask anyone for help at all. However the prices can be a little high. Also, it would have been nice to have more things on display for customers to see and look at before they buy instead of just looking at pictures.

I was looking for a desk and found a desk at Office Depot. I knew what I was getting into and a couple of other items were available that I needed there as well. I like that they have a large variety of desks and chairs, and also a wide selection of different products to choose from besides furniture. But they could have more decorative items to decorate the space and office since it is a furniture store. Also they could have more plants available to purchase in the same line as more decorations.

My experience at the Office Depot copy center was the WORST customer service that I have ever encountered. My boyfriend and I spent a full day attempting to get a few documents copied (going back in several times with no progress made). Not only were we charged over $1,000 for 12 copies of two documents but the customer service was simply horrendous. The employees lost our thumb drive (which contained sensitive documents; was eventually found after an hour), refused to give us a refund even though we were obviously overcharged and kept us waiting for over 2 hours just to get some resolution to this situation. No employees seemed to know what they were doing which only added to our growing frustration. My advice would be, if you need copies, go to Staples or to another copy center. Office Depot has no idea what they are doing and I would avoid their copy center at all costs.

I like Office Depot's low prices and ease of use. There was no pressure. They were polite, easy to communicate with, respectful of house rules and were really friendly. You would be welcome back anytime. It was also tidy, quiet and in perfect shape. We would recommend them unconditionally to others.

I like the sales people and the low price sales they have on many different occasions and I will always shop no matter other peoples opinions of the store or the products. I have had great experiences with this store and I will recommend it to others positively.

I like the good prices on most of the furniture in the store. But Office Depot is not a great store. Kind of boring furniture; nothing too glamorous. I wish there were more selection and more higher end types of furniture for sale. I only went there because it was located close to me and had a product that I wanted in stock. I don't know if I'd necessarily go there again.

I liked that Office Depot was well laid out. Store isn't too large and specializes in only a few pieces of furniture. Some of the prices can be a bit high at times but the store itself is easy to shop in. I go to Office Depot specifically looking for an office chair and this is a great place for this particular type of furniture. Other stores have lots of furniture but Office Depot probably has the largest selection of office chairs. It was an enjoyable shopping experience.

Their staff was nice but sometimes a little mean, and I'm not sure but one of the members in that store started disrespecting a small pregnant woman for being short and not being able to carry something. But the place was clean, organized and has bright lights. It felt welcoming and it made me feel like anything was possible in the store. I am very glad I chose them.

I needed something nice for my computer area and Office Depot have some of the best around. I have found someone that works there that is really nice and helpful. I like the size of the store and they have a lot to choose from. All good quality and at a really amazing price too. However, the employees are stand offish and sometimes you can't find anyone to help you and their website could be little better to get around. Returning stuff can be a little hard as well. But if you can find an employee they can be really helpful when it come to more the tech stuff. I'll for sure keep going and ask them for any help I need.

It has good deals and there are sales often. You can find them in their circular and you can turn the pages and see all the different sales. I chose this store because they were having a sale. They had the item in stock, but it was hard to get. I would shop more often if they had a broader selection. They need to have more help available on hand. They also need to make it easier to retrieve and check out items before you buy them.

Office Depot has very good selection of desks & chairs. Several different options to choose from. Also, good warranty plans (although if I remember correctly, I opted out of them). I chose it because I worked there (at OfficeMax) at the time. But the discount affected my final choice. I believe they would price-match as well, which added to the convenience. All in all, Office Depot is an office store that sold quality office furniture.

The amount of furniture in the store was super good and the staff was super nice and helpful to me helping me find what I want at a really good price. The furniture was really good looking also. It was a really good experience.

The store has a convenient location, good competitive prices, would probably shop there in the future. The office chair which we purchased is comfortable, attractive and functional office chair. The materials seem to be of good quality and we believe it will be durable and stay functional for many years. It's a very satisfactory product. It needed assembly which was time consuming but not too difficult. The directions were fairly easy to follow. But the salespersons in the store were not easy to find or get information from. And I wish their product line was more comprehensive.

Office Depot was close to home, simple, clean and organized and nothing was hard to locate when I was going through the ad comparing products. And I like the easy to find office furniture, the entire section of designs offered were well laid out in store displays as well, wide variety of colors and wood and metal design options. Also, I like that its low cost while still being well made and fits in well with our office style. But I would offer better shipping options. Or even maybe a site to store location such as some shopping places offer. I know things that are larger in size sometimes are harder to move, ship or store but waiting weeks isn’t acceptable. At least it was still free but it took a while to arrive to our house.

Office Depot is a very good store and we had a good experience. Since we needed a desk chair it made sense to shop at an office supply store. The furniture is attractive, comfortable, and functional. It is also a good color and has lasted a long time. We are very happy with the store and would buy from them again.

My overall experience was good. Office Depot was conveniently located near my house. I only live about 5 minutes away from it, so when I needed to purchase a specific piece of furniture, I went to Office Depot to check out what they have. I like that they display the furniture out in the store for you to try. You can sit in the furniture and see what they feel like. They also have knowledgeable employees that can explain the features of the furniture and its benefits. I dislike though the variety of furnitures available. Office Depot seems to offer very few brands with fewer products compared to other places. They only seem to offer at most five to ten products of any given furniture.

My overall experience was great. We got a rolling leather chair for my computer, it’s super comfortable and super convenient for the area that we have it. It was super easy to assemble too. Office Depot has great products, customer service and atmosphere and most convenient location. I will continue shopping at this location frequently. Although, I wish it would have other things available. Here, it’s mostly office supplies and some furniture. I’ve gotten desks and chairs from there quite often.

I purchased an office furniture. It had the functionality and the appearance I was looking for. It was also easy to put together. I chose Home Depot for these items because I noticed them when I was in the store making another purchase. I had a good experience because a knowledgeable salesperson helped me and I could make my purchase and leave fairly quickly. It was nice to go to a store which offered a lot of different products in various categories so that I could do everything needed in one trip. But I would like to see a greater selection in the store in the furniture area. I would improve the store by having friendlier salespeople and more salespeople. It's frequently hard to find anyone to help you.

The prices were good, it was easy to shop in and was also easy to get other things I needed. I like their variety of options that make shopping easier and do not have to go to multiple shops. Since it is not only a furniture store it is not as easy to shop for furniture. The store is not as comfortable as other, but it is still a good place to go. Overall it was a good experience and I would do it again.

The store was too neat and the employees are approaching well. It is really helpful to get their help when we need it. More quantity of sofa and the design and varieties are good and we have more choices. I was able to get all colored sofas and the design was also stylish and it is really nice to see it all together. But they could have provided more discount and the signage was also not proper. I would expect the better signage and the clear signage is a must for all stores. Especially the newcomers would love it. Also, better quality.

April 23 - ordered laptop online for $431, rec'd confirmation via email with delivery date of April 25th, and credit card charged. April 24 - I check tracking, Office Depot canceled order due to "inventory". Customer Service says they wanted me to pay $200 more... long story short, they have over 40 laptops available so the agent re-ordered honoring original price. They charge my card for a 2nd time! I received another confirmation for order #2 w/ delivery date for the 27th. April 26 - I check tracking, Office Depot cancels yet again due to "inventory issues".

I got my comfortable chair for a good price, very convenient location the chair was located at. Didn't have to go everywhere under the sun. And if I had to return the chair, it would be as easy as buying it. I loved everything about my purchase, and would do the exact same thing if I had the choice in the future. And would recommend Office Depot to anyone.

I like the way the store was laid out and the feel of the store. It is a cozy and inviting place to go and shop. Everything is so pretty in the store and the way it looks is amazing. The furniture is super comfortable and warm. I like the furniture there, the prices they have, and the feel of all the fabrics. However, I would like to see more people working and helping in the store. There seemed to be no flow to the customer services. I also wish there was people I could talk to about what future purchases I would be making.

I bought a desk and office chair at Office Depot. The desk was a laminate material in a medium brown with silver feet and black accents. The chair was a tall above the shoulder height when seated. It was plush and covered in a brown plastic. The only thing I didn't like was the wheels on the chair. I'm not sure if bigger wheels would help but these wheels were small and would not roll on carpet. I have had good experiences with Office Depot. I considered buying a plastic sheet for the chair to sit on but felt that the carpet had a short nap and it would be ok. At 70 years old you really don't want to go back to the store.

My experience with Office Depot was fine. Everything was on the sales floor for easy viewing. They had a sale on the item I was looking for at the price I was willing to pay. The furniture I purchased from Office Depot was a computer desk. I liked that it was easy to assemble and that it served the specific need that I was looking for with space for my computer and other office accessories. However, it was heavy. Furthermore, the store was a little busy so maybe more employees would help but I was there on a weekend so I expected them to be busy.

I've stopped other places first but Office Depot is where I found the item I've been looking for in an office chair and desk set. Fully adjustable to my needs, ergonomic back support, and great comfort. Material and padding are great, too. There's so much that could be improved including more locations, wider variety of options would be a place to start, as well as free assembly, and free shipping and delivery. But overall, I'm very happy with my purchases and would go there again.

Office Depot has great selection, awesome associates, and good prices. I just like this store. It feels very welcoming when you walk in. Other stores pale in comparison to Office Depot. Furthermore, it's close to my home and easy to do business with. Some of the prices are a bit high, though, and some of the associates are more ** than others. But I just prefer Office Depot to my other local choices because it's a better experience overall.

Office Depot has cash back and their rewards center is great. I can get discounts and they have my rewards updated all the time. If I need help, I ask on a email and they respond very fast. They have great rewards at holiday time of the year. If my account is not working, I ask them to pull it up on there and they can. They never share my information with anyone unless I say so.

The biggest reason I shop at Office Depot is they are the closest to my place of work. And it doesn't hurt that they have a great selection of all things office. If I am shopping for office gear, Office Depot is the store I choose. It is a one stop shop for everything office. From furniture to computers to stationary, they have it all. But their prices are a bit high. I often find myself comparing prices between them and Costco or Walmart and they seldom win. But they are much closer so if they were competitive price wise I'd go more often.

My overall experience was great and the workers are very helpful. I shopped there for a computer desk and chair and they made me feel very comfortable and as if I was at my own home. They helped me pick out my selection and made sure it was right for me before purchasing. I like their Ashley furniture selections and the beautiful selections of other furniture name brands. I just wish they had more styles to choose from. They mostly only had office supplies and they need to open the opportunity door and start selling more homey features.

Office Depot has a nice price and a great quality for such a product. The furniture is great and the products that come out of production are not that flawed. The construction and the way it was made to be so smooth is amazing. The construction is a key thing, and the work seems to always be successful. But it should be made to last a little longer so it is more durable and usable. Other than that, it was a decent experience to have.

They have a great selection of office chairs, desks and cabinets. The store was very large and had many different offices set up so you could see what the furniture would look like. Great experience, great salespeople who spent a lot of time with me showing all the different styles of chairs and all their numerous features and settings. On the other hand, I wish it was not so far from my home and was located in a more upscale neighborhood and was open earlier then they are during the week.

It's easy to sign up and you get 15% off your first order, which is very enticing. Over 20% off many daily items most people buy like rugs, bedding etc. It's a truly great shopping experience if you want to save and buy quality goods. I like the overall look of the website but I would be more incentivized to shop if there were more rewards points accumulated that could be redeemed, perhaps store cards with better savings. The website is too bland, I prefer a newer and more modern and trendy look. I like ordering and buying from new stores. I like new experience and buying new items and from new brands, I never bought from before. I will shop there again. Great look and great return policy and customer service.

I needed a desk & an office chair, so I went to Office Depot. Doesn't that make sense? For a time I liked going in just to see what new software they had available. You never know what you'll find there until you look around. I like that you can buy just about anything an office might need there, from electronics to office furniture to paper & ink. I have shopped there many times over the years and I have shopped there to buy everything from a desk & chair to computers to printers to paper to software. It's fine just the way it is. I don't really think of it as a "furniture" store, but more as an "office" store. You can buy anything you need for your business place office or your home office.

I went with Office Depot for my new desk chair because of the nearby stores that sell desk chairs, they had the most comfortable options. Also, they're only in the next town over, whereas Ikea is 40 minutes away. I like that there's a wide variety both furniture-wise and regular merchandise-wise. Plus a wide range of price points and styles of furniture, too. However I would never argue with lower prices, either from the get-go, or larger discounts in sale prices. Or maybe an app similar to Target's Cartwheel app, where certain brands can have an additional five to ten percent off the price point.

I shopped it long before I become a business owner and will continue to do so now because of their great services. It's kind of a one stop shop for all of my business needs. They have all of my business needs from business cards, stationery, and even business furniture. Office Depot was fast, efficient and more importantly cost effective. I like everything so far but I do wish they offered more sales and coupons as well as promotions. I do like shopping there but I will shop more though if they had more sales.

I like their selection and their quality of products and great prices on furnishings. They also have great people and furnishings. I like the spaces on the aisles and the way the products are displayed. They need to have more furniture in stock and better shipping though. Also, they could have been more clear about the future sales and have more people on the sales floor. But my overall experience with them has been good and it's one of the best places I shop at. The people at there seem to know about what they sell.

Office Depot offer great and very attractive quality services, they offer always great promotions and their products have a nice quality, not the best quality, but they have a nice durability and efficiency. It's a very trustworthy company, they really offer renamed brands and quality brands, their client and support service is very appealing and professional. However, they should include a greater variety of products, sometimes, or most of the times, I can't find a great variety of options related to some product, there were just two or three products from each category.

Last night I went to Google and searched for a black executive desk. Among the results was one from Office Depot that advertised for $239.99. I followed the link to the website where it also said $239.99. I put it in the cart and planned on competing the purchase this morning. Nowhere did it say that it was a limited time offer or a sale offer. When I went to the cart this morning, it said $339.99. I went back to Google and searched again, and it was still being advertised for $239.99. I called and texted Office Depot about it. They refused to honor the advertised price. About 30 minutes later they did update their price in their advertisement, but the fact of the matter was that this morning, when I went to purchase it, it was still being advertised for the $239.99, and I believe legally they should have honored that. I have screenshots of the advertisement and it shows the date and time of the advertisement.

I am reviewing the behavior of the employee Joshua ** who works at the department of printing at the Office Depot branch located on Harrison St. at 14th St. in San Francisco, Cal. I will simply say that he is helpful and understand what people who uses art as a profession always looks for, in this age when digital printing is so dependable, is great to find a mind like Joshua's. Over the years I have been using OD as my first choice for my printing needs and to tell you the truth I have found many other employees with whom I have fought my way to get what I want or they do not understand the technology or they are lazy. Kudos to Mr. **. Thanks.

This company is horrible, they do not even deserve 1 star. I ordered a desk and hutch on March 12 with a delivery date of March 30. It is now April 5th and I still have no desk, even though it was paid for on March 12. I have gotten automated emails telling me that they are attempting to reach the vendor, which I assume Bush furniture, who I called and spoke with someone last week the first time I called. Why is it taking them so long to reach them in regards to my order? To say I am annoyed would be an understatement.

I normally don't write reviews here, but this experience made me so frustrated. I wanted to write this review and give suggestions to hopefully cultivate change. I agree with most here that I will no longer buy anything online from Office Depot. I will only buy products in stock at the store or go elsewhere if they don’t have it. In my case I ordered the item (a desk) at the store, but the desk was not in the store and had to be ordered.

I ordered a desk from Office Depot online and when it arrived, it was damaged by the carrier. I promptly reported the problem and I was told that another carrier would be by to pick it up in two days. We stayed home all day and nobody came. 16 phone calls and 14 days later, I still do not have a refund, and I have a huge desk in a box laying by my front door. Calls to Office Depot simply begin the process of arranging for a carrier who never comes. Calling corporate yields no success, and only routes your call back to the call center, which I assume is out of the country, given the thick accents of the 16 different agents I have spoken to.

This review was written while in a very frustrated state. Through multiple contacts, phone calls, support tickets and emails I was refunded the funds over the period of several days. I'm glad its over, wish it never happened, and its a harsh reminder of not becoming a complacent online shopper because the results may not be less than one would expect.

I ordered a laptop about three weeks ago with the anticipated delivery date of "three to five" business days. I received numerous emails (almost on a daily basis) constantly changing my delivery date. On the morning of March 14, 2018 I received a call from the Fraud Department of my bank inquiring why I had two identical charge amounts from Office Depot to my account, one being from Nevada and that my account was now frozen. After I sorted that out, I called Office Depot's Customer Service number and was told that the laptop was scheduled for delivery that very day. I also updated my email address at that time. Within 15 minutes I received a call from a "supervisor" at Office Depot informing me that my laptop order had been canceled and that he was canceling my order due to a "system error" and that he was sorry! He had very poor English. He gave me a refund number.

I recently placed an order on officedepot.com for $2985.25 for two items. They shipped both items together and on the day of arrival Office Depot requested the items be sent back to them from UPS with no explanation at all. I contact Office Depot customer service to refund me and they provided no explanation as to why they requested the items back before they were even delivered. Support tells me they will issue a refund. I receive the refund and then the next day (March 14) I am charged $2985.25 for nothing. I didn't place another order or anything and now my account is in the negative. Absolutely horrible experience. I will never shop at Office Depot again.

I ordered a desk from Office Depot, delivery was delayed because of the shipping company, I called April 26 and was told it would be delivered March 1, March 1 I was told March 5, March 6 I was called by CEVA the trucking company and the woman was rude and nasty, I asked when the desk would be there and she hung up on me and cancelled the order, I called Office Depot 6 time, most of the calls I could not understand the people overseas. I was told the trucking company tried to deliver 10 minutes ago, they did not, the trucking company cancelled the order saying refused. Office Depot said, "Sorry, we can't reorder it." I was out of luck.

I purchased a refurbished laptop computer online from officedepot.com. Had an issue with the laptop after 1 month. Called Office Depot who referred me to HP, who advised me that they would be happy to help as long as I pay. Advised them of my 1 year warranty. HP told me that to contact Office Depot again. Kept calling customer support and they also gave me the runaround. Did not honor the one year warranty. No one seems to want to help, store with tech depot advised me that I was SOL.

On the day of delivery I received an email saying my order was in transit. The delivery window came and went and no chair had shown up. So, that is no big deal, it did say it was an estimated delivery date and I had the next day off too.

UPDATE: Shortly after posting my initial review, I received a message back from a contractor with "the Office Depot Resolution Team." The contractor confirmed that she considered the $40.00 "inconvenience" credit to be part of my refund, and authorized an additional credit of $3.52 in order to get to the full $348.14 refund amount.

I placed my first-ever order with this company and it was supposed to be delivered today. I got an email saying it was delivered but no package was left. I tried to look up tracking and it says that my order was delivered by a "third party carrier". Whatever that is - and there is literally no tracking number available. Not a very auspicious way to start - not sure why they don't use UPS, the postal service, and *anything* else reliable.

Customer service followed up with me after my complaint and had me reorder the desk and gave me a full refund for both the original and new order. This was an awesome recovery after a rough start on their part. The new order delivered as expected within a week. This is more like the Office Depot customer service I would expect. I will definitely be shopping here again after seeing how far they are willing to go to make their wrongs right.

I was greatly disappointed yesterday (again) with the lack of help provided using the live chat function on the Office Depot/Office Max Web site. I had one simple task to accomplish - update an e-mail address to my existing account. That was it. It wasn't complicated. After updating the information online, I received a confirmation e-mail from Office Depot/Office Max. When I tried logging back into my account. I found that I'd been locked out. I then contacted Customer Service using the live chat function, and it turned out to be a lengthy ordeal that made everything worse.

Basically robbed of $45. I placed an order in December for a coat and shoe rack. My bank told me that the charge was cancelled on my end because it did not process within the right amount of time. I called Office Depot and cancelled my order because I found out it wasn't going to be shipped until February. I ordered the same exact unit for $5 more on Amazon and got it within 2 days. Just this past weekend my bank account was negative because Office Depot charge me for the unit that I had previously cancelled. After texting and getting on the phone with their awful customer service I was basically told to wait for UPS stand at the door and make sure the package gets rejected because they are unable to do anything.

Two week ago, I was contacted by Office Depot Executive Consumer Relations support. The item was picked up and I got my money back. Thanks Office Depot.

I order some items online on 2/5/2018 and was told by a confirmation that it was to be delivered on 2/6/2018 between 830am and 530pm. It never arrived and I was never contacted by Office Depot or the carrier. Today on 2/7/2018 I was told the delivery company was a third party and that a delivery would be made before 4.30pm. Again no delivery. Everyone is pointing at the other for blame. I bought from Office Depot and that's who is responsible for my merchandise.

On Wednesday January 31, 2018 I decided to purchase a external hard drive/flash drive bundle. I had it set up for store pick up, but when I checked my confirmation email it had it as a home delivery. I called the customer service number and spoke to a nice young lady, who said that she sent information over to the warehouse not to ship the item. She was going to help me to place a new order but I declined the offer for fear the same issue happening again.

I tried purchasing this printer because my co-worker gave me a coupon for $50 off, which was an amazing offer. I set up the printer for home delivery because it would be more convenient for my schedule. After a week of no notification or tracking information, the printer finally ships; however, I wasn't informed that the someone needed to be home to accept the delivery, which I appreciate that policy. So after arranging someone to be at home to accept the package, Office Depot did not deliver in the window of time that they provided. Because I was getting frustrated with the wait, I called their customer service line to arrange store pickup, but for some unknown reason that was never explained to me, they couldn't setup my order for store pickup. So for one final attempt, I tried to have the package delivered and had someone at home to await for the delivery. NO ONE EVER SHOWED UP!!!

I purchased a printer from Office Depot on 1/28/18. Delivery was supposed to be 1/31/18 between 8:30 AM and 5:00 PM. It never arrived. I contacted Office Depot and was told that delivery was attempted but access to my condo could not be attained. I was home during this time and all the delivery person had to do was press my apartment number on the outside keypad. That would have contacted my phone and I would have let the delivery person in the building. I was informed that delivery was scheduled for the following day, 2/1/18. I called Office Depot and was informed that the order had been delivered. The problem is that I never received it. My email concerning my order stated that it is still in transit.

I took my phone to Office Depot to get the battery replaced and during the process they broke my earpiece speaker and the front camera. After bringing it back to them they said they have to send it in, and that it would take no longer than five days. It has been a week and nobody has told me anything. I called and they said I could expect it today, but then I track it and it is across the state. It is store number 2661. I am just kinda fed up with them not telling me the truth and not communicating with me. Definitely will not use them again. They did not give me an order number or anything. This seems like a scam.

Previously sent 2 boxes 2/2 are still lying at my home. I have called at least 4 times for someone to collect them. Once UPS came with the wrong label of 1 box weighing 2 pounds. There have been service requests after service requests for the same issue but no resolution. They want me to drop two 45 kgs boxes at UPS location that too without any label being sent. How complex is to arrange pick up after 4 to 5 calls?

Every time I place an order with this company their drivers don't seem to want to deliver the package to the correct address. Customer service and the drivers for Office Depot suck really suck. I placed and order with Office Depot on Jan 17, 2018 for a scanner and white out. The white out made to me the next day with no problem. The scanner was suppose to arrive on wed Jan 24th and it never made. Office Depot never called me to let me know that there was a problem with the address. No instead the driver who never showed up saying the suite number is incorrect. Let me remind you they delivered the second item the next day with no problems. I called today to find out the whereabouts of my package for office depot to tell me that it's on its way back to the company.

I was contacted by Marc from Office Depot's executive customer relations department soon after writing this review. He has kept me informed and up to date on my order's status since then, and he personally oversaw the delivery details. We received the Chromebook yesterday. and I am very satisfied with the customer service I have received since making my initial review.

I purchased items at the store and was supposed to have it delivered within 48 hrs. Never received my purchase. Called both customer service and the store and could not get a straight answer about the status of my order. I was told 5 days straight that my order would come tomorrow. No one knew anything. Complete incompetence on all levels. I will never use them again. Not even to purchase paper clips. Worst ever.

My 12 year old daughter's laptop was purchased in May and has now quit working. My mother in law purchased the extended warranty in August. She has since passed away and I'm having the worst time getting any help to submit a claim. I went to the local store where I picked up the laptop originally and was told they couldn't do anything, not even print a duplicate receipt. I then called the receipt reprint number and they said they'd get back to me in 24-48 hours. I just called them back today, 10 days after the original call was placed. They apparently needed more info but didn't bother calling me. I then called SquareTrade (who the warranty is handled thru) and was met with the same resistance to help. They said I need to have the receipt. They can't even look up the product based on the serial number. I had to give my mother in law a picture of the serial number so that she could buy the warranty. It should be on file with SquareTrade.

My rewards have been getting stolen out of my account for months. I have called multiple time and each time they reissue the rewards. Once I get an email stating that I have the rewards back, I log in and the rewards are gone. They keep telling me that I have spent them but I have not. This has been going on for months. I finally left some back feedback on their Facebook posts and someone contacted me on Facebook and said they would look into it. She then accused me of using the rewards and trying to get more money out of them. I NEVER have even seen the rewards. It shows purchases where I earn the rewards in my history and it shows that I should have them but they never appear in my account. When I finally got the person on Facebook to realize that my rewards were being stolen she said someone would contact me and to change my password. I logged on to change my password only to find that my pending rewards were also gone now.

Office Depot advertised buy-one-get-one-free promotion for copy paper. As a Rewards member, I could buy two cases of paper at full price, then get the price of the second case back in Rewards. That was months ago, and no Rewards.

We purchased 1 laptop on Cyber Monday using the buy online pick up in store option. I selected my husband as the pickup person and he went to Office Depot and they charged him for a second laptop and did not acknowledge that he purchased it online beforehand. Then Office Depot charged us for another laptop... so now we have in our possession 1 laptop and were charged $1400 in one day for 3 laptops...

I ordered a laptop for my son with confirmation that it would be delivered the next day. The next day it's not there but says it was delivered. I called customer service and was told that it was on backorder for 2-3 weeks. Very unwilling to help or have a valid explanation why. This was not stated anywhere online when the order was placed. I even went back to check while on the phone and the item is still there with no mention of being out of stock or backordered. I'm hoping I get my refund back. Will NEVER order anything or go into one of their stores again.

If I could give Office Depot zero stars, I would. My online order experience was a nightmare from the very beginning. Long story short — my order was duplicated, it was THEIR error, there seems to be NO communication between the billing department and the shipping department, and a week after I returned the duplicate order they still owe me over $500. I URGE EVERYONE WHO READS THIS, DO NOT ORDER FROM OFFICE DEPOT’S WEBSITE! Unless you like getting ripped off, having to call multiple times and speak with customer service reps who you can barely understand, and be given the runaround.

The customer service agent schedule me a day for the carrier to pickup the return item. I have to take off work the whole day because they said it could be anytime from 8:00 AM to 5:00 PM. But there is no pickup at that day at all. I called customer service and they said the carrier couldn't make it to pick up. They never let me know they couldn't make it until I call the customer service and make me wait the whole day. Now they reschedule the pickup to the next day. That mean I have to take off work another day to stay home and wait for them to pick up. That is not how it works. Why can't they give me a return label and I can drop off the carrier facility. Never do business with Office Depot again never...

I made a order on Office Depot online on 11/30. And it is said I will get it on 12/13. It's been a long time waiting. Finally the order status been updated on 12/10，it's said the desk been sent to the carrier. And it's said out of delivery on 12/13. I was so happy about it. I been waiting at home whole day till 8:00 pm. So I contact with the Office Depot customer service. So they told me it's won't be longer than 12/15. So I was waiting to 12/15. And same day on 12/15 I was chatted online with the Office Depot customer service twice to make sure if the carrier is going to deliver my desk today.

This company has a huge problem with shipping products that never arrive and they think or say they did, Happened to me twice. What a huge problem. This has been wasting tons of my time, hours not minutes and they still don’t have a clue, why their help desk is overseas. Do I need to say more? The communication between USA mainland and India is ZERO, do you like talking to people you can’t understand and have a "canned answer" for you. Well I have been thru this twice in a row and got nowhere other than having to stop payment on a huge purchase because Office Depot does not have a clue and does not care. DO NOT DO BUSINESS WITH THESE ** UNLESS YOU ENJOY wasting your time and getting nowhere other than in the end stopping payment on your credit card which I have done twice in a row and yes it is my last. This company sucks so bad. It’s pathetic!

Save yourself the trouble, and buy from Amazon, or a company competent enough to find your address. I live on a college campus, and so my mail is processed in a university building. Pretty simple right? I have not had an issue in receiving my mail, because it's really not that hard of a concept. I order things all the time from small companies who usually use small, independent shipping companies. You would think that the ones who have an issue finding my address would be the small shipping companies. Well, you would be wrong.

Office Depot's Executive Customer Relations became involved in this issue and resolved it. Diane, the representative I worked with seemed truly appalled by what happened and made efforts to make it right. Based on her commitment to resolving the issue, I would definitely use Office Depot and shop in their stores.

Ordered a chair by calling Office Depot. Was supposed to be delivered on 21st Nov. Tracked the order and the tracking indicated that the chair was right on schedule and was in town. However did not arrive. New tracking indicated that due to local delay it would be delivered on the 22nd. It did not arrive on the 22nd. Then there was absolute cutting off of the tracking. Total silence. No emails or link explaining the location of my chair. Waited several days and finally called Office Depot on the 27th of Nov. First time they could not locate the chair at all even though they admitted it had not been delivered.

I purchased a computer with a promotional. I signed up to pay my promotional balance and directed a payment to go directly to the promotional balance on September 21st. In addition to that promotional payment I made my minimum payment on the 16th of September. My minimum payment was applied to my balance however, Office Depot held my promotional payment of September 21st and applied the entire amount to the balance as a minimum payment for OCTOBER and NOT my promotional balance. My October payment was NOT due until October 16. However, the COMPANY decided to place MY MONEY WHERE THEY WANTED TO. When I discovered the issue I called the company directly and I was told that the payment fell into the next month billing cycle.

Office Depot.com lists products and when you order them they are piggybacking on Office Depot's physical locations. This is not uncommon, however make sure if you purchase anything that you have them put it through online. Otherwise you are not able to exchange items if the store does not have it, you are screwed. Online will not ship replacements to the store.

I'd ordered a bookcase, to be delivered on November 1. Only they dropped it off a day early, without notifying me. It was much too large and heavy for me to get into my apartment on my own, so I called to complain. Another reason for my complaint has to do with the company they use to build the bookcase on site. They will only do that if the furniture is in the room where it is supposed to go. The customer service rep was sympathetic, but he suggested I ask a friend to help. What friend? I've lived here two weeks, and the only people I know around here are geriatrics like me.

We reserve a printer online to pick up at OfficeMax and when we get there, they say they don’t have the item. No stores in the area have the item. They already took our money out of our account and will take three days to get it back! WHY WOULD THEY TAKE MONEY OUT OF MY ACCOUNT BEFORE I GO TO THE STORE TO PICK UP THE ITEM! I have no printer and now I have no money to purchase the item from another company for at least three days.

This Company has the unusual practice of not refunding your money when an order is cancelled. Instead, they prefer to verify with their Shipper that the items were returned to the warehouse and placed back into inventory. Nearly two-weeks have passed after being issued a return confirmation number and I have yet to receive my $687.99. Calls to Customer Support are fruitless, as they promise to check with their Shipper and call back within 4-hours. Yet they never called back. Resulted in a dispute claim with PayPal to resolve.

Ordered 2 cases of water advertised for $7.99/case. When I received the delivery, noticed a separate line item labeled Bulk Item Convenience Fee charging $4.99 per case. This fee was listed on the confirmation email, but because I have been ordering for many years with Office Depot, did not inspect the confirmation email for charges. When I called Office Depot for an explanation, I was informed this was a new fee that had been passed on to them from their manufacturer. Sort of a delivery fee. Office Depot advertises that there is no delivery charge for orders over a certain amount, but the cases of water cost $12.98 per case as opposed to the $7.99 as advertised due to the new convenience fee. I understand if you order any type of liquid beverages, you will be charged this fee. Beware.

I went to Office Max to ship a package via FedEx. I asked for next day delivery, the lady at the counter assure me that was I was paying for was next day delivery. I give $62 the package and left. Later that day I got an email from FedEx with the tracking number and the delivery date. It was 4 days after the shipment was sent. I looked at the receipt and I was given a next business day delivery. Well I sent the package on Friday and the delivery date was for Tuesday.

Please stay away from ordering and delivering online. My business furniture was not delivered by 5 pm (our closing time). Called the customer service dept at 4:45 and was told them we were guaranteed a 5 pm arrival. They said they had no way to contact the delivery people and could only note the account and would have them deliver it tomorrow. I asked what does the guarantee by 5 pm mean and her response was "We guarantee we will send you an email or phone call that it didn't show up." Really?

We ordered a file cabinet; never got here, we contacted the branch in SF, they would do nothing to solve the issue, they would not even call back. Plain and simple they don't care about you. They always made sure to do the minimum to solve the issue, I paid $60+ for something I never got in the mail and for something they never solved. It's going on 3 month and here I am slaving myself to get my money back. Office Depot now has an amateur perspective from my family and I as well as with everyone we share this story with. Moral of the story, don't buy office/business material from this company called Office Depot as they will not take you serious and I speak from full experience along with frustration on this unsolved topic! WOW! Stressing over what is supposed to be a company! Omg... Don't Do it!!!

Service is awful. The delivery doesn't come on time. The customer service reps will issue service inquiry and reference No.'s with no problem, but for no reason because no one from the company ever calls you back to follow up. Did I mention, they do not honour their scheduled delivery time? Ridiculously horrible service.

While I was collating several copies I had made at the Office Depot La Crescenta store, the manager loudly scolded one of his young employees on the 'shop floor'. Finally, I made it clear that an employee must always be taken to task in the back office. The manager lit into me. "You have only been here for 20 minutes, etc., etc.". The fact that I paid $70 to retrieve data from a flash drive that turned out to be a 'half hearted' effort, another $13 for a flash drive and the cost of several copies I had made throughout the week clearly was of no consequence to this manager. Intimidating, bullying and humiliating single women customers in front of other customers in today's environment is a sick disease no less than that from the manager of this store who clearly does not respect those he perceives as vulnerable.

8/15/2017 I received 6 filing cabinets I ordered for my company, two arrived damaged. I contacted Office Depot and made arrangements for the two cabinets to be replaced. In order to do this a credit was created for the 2 cabinets and then I was charged again to create a replacement: $357.82. Now, 30 days later I still do not have my credit. I have made 7 phone calls requesting the credit, each time being told I will receive my refund it in 3-5 business days. And still nothing.

I am so furious with your lousy company. Office Depot is a terrible company. I purchased a defective printer online and it was picked up for return on August 16, 2016. I was credited $139.09 on that date. As of today September 12, 2017 I have still not received my refund on my credit card. The idiotic customer service girl told me that it's because of the hurricane. REALLY, what hurricane came the 3rd week of August, the 4th week of August or the 1st week of September, even up to September 8th?? What a stupid thing to tell a customer!

I ordered Book Sox online for my son. It was my first time ordering online through this company. It seemed easy and convenient. When I made the purchase, It stated the the items were in stock and I received a confirmation number. I went to pick up the items the next day and the employee at the store informed me that my order was deleted and that they should've called me. I never received a call and I'm clueless as to when my money is being refunded. They said that they will automatically refund my money. I see that the money was taking out of my bank account at this point and that's all. They said they would complete my order for it to show deleted but then again I'm not sure when that happens as well. Now I will have to call tomorrow and investigate my issue further.

We ordered a PC. It wasn't delivered when they said it would be so I called (they never contacted us) and was told it'll be delivered the following day. When it didn't show up again I called back and was told it was on a 3 week backorder. At that point I requested a refund. Three hours later I got a status message saying it was delivered. It wasn't. After 3 phone calls with 3 people in 2 different countries I was told we were never even charged for the order. This company is a mess.

First of all Don't buy a laptop or anything electronic them, they will not give you good service or try to work with you. They want you to pay for a diagnostic of your computer which they cannot fix in the first place. I paid them 194.84 and had to take it back three times and they still didn't fix it. They said it was a hard drive issue. Wrong. It's was a software issue and I had another company check it out. The Company I went to said it could have been fixed easy enough. I had them call Office Depot and demand my money back for their incompetence. Went back and got a refund. Will never use Office Depot again. Also do not Buy HP Laptops. Mine went bad less than three Months. Office Depot sells this junk.

I have been ordering from Office Depot online for the last 10 years. This year the service and the product has been horrible. The last 3 orders I placed they sent me damaged and dirty product. I'm not sure what has changed, but it isn't working. This means I need to spend at least an additional 1/2 hour on the phone talking to customer service. When I asked for a supervisor they would not transfer me - just sent me to another customer service rep. I think Amazon now has my business.

If you haven't been convinced by all the other bad reviews, here is my experience: I was asked to order two filing cabinets for one of my company's satellite offices. I guess we had ordered them directly from the manufacturer but they were lost in transit and now we needed them within a week. The manufacturer was back ordered 3 weeks. Enter Office Depot. This was a Friday (8/4) and they said they could deliver by Tuesday (8/8) so I ordered them. Shipping confirmation gets emailed and the new date is Wednesday (8/9) -- no problem. But by Wednesday and again Thursday I am calling to figure it out and they are blaming the courier (which is their in-house courier) for the problem.

I had place an order online for a modem that I needed in 2 days and paid extra for shipping. They said I wouldn't get it for almost 10 days later so I called and canceled the order right after I had placed it. The guys said I would not be charged and my order was canceled. They sent me an email 2 days later saying I was charged and my order was shipped. OMG, that is theft!!! So I had to make sure the package was returned and I don't get my $100 back for up to 10 days.

I have been to the Office Depot store in Auburn, WA; several times now and have always received excellent service. I am doing job training a few blocks away and come over to Office Depot on my lunch time and thus I don't have a lot of time to browse through the store but need to get in and out rapidly and it always happens in this store.

Offered a "free" checkup for laptop while making a purchase for an item not related to this by Salesman "Mark". Days later, laptop was very slow, a virus protection renewal placed doubts that I had not been scammed & worries that I might have & all that could happen further caused me to recall the "free VIP check up" offer, called and was told to bring right in. "Mark" was expert in sales 101 i.e.; talk about everything BUT what customer came for directly as fast as possible, leaving customer exhausted & open to agreement of non related services.

I have been a member of the rewards program for 5+ years. I am considered a VIP member and spend 200-800 a month on supplies. The changes to the program have been continual and confusing. One minute the rewards are to be given out at the end of the quarter and now immediately. If that is the case why do I have some rewards that are pending? My biggest problem with the program is the way rewards are calculated and dispersed. One day the website says I have an amount pending and another amount available, then the next day, it says those amounts completely different.

I bought a computer last month with a 2 year service warranty. Many things wrong. Female tech faulted me because my machine didn't look spotless. I showed her the paperwork and she agree to help. She gave me a number to call and sent me home. The number was not the right one so I will have to find a shop that can fix it. They never have enough people on hand with any knowledge. This was at the store in Gresham, Oregon.

I somewhat recently got my iPhone 6 battery replaced at Office Max. I am completely disappointed and regret my decision to do it there. First, it took a long time for the employees to find an employee that actually knew how to do it. I tried to make an appointment, but apparently that doesn't mean anything, because no one was expecting me. The battery that they replaced it with is just as bad as the battery that they replaced. It seems like the only way the replacement battery would be better is if the original battery was completely dead.

I purchased McAfee Antivirus via Amazon - sold by Office Depot. I ordered it on July 1, 2017. It was promised to be delivered by July 16, 2017. It has not been delivered. Today, July 19, 2017, I checked for shipping & it stated it might not arrive for 4 more days. As my present antivirus ended yesterday I had to use another product. It should NOT take 3 weeks for Office Depot to send a small box. I am extremely disappointed in Office Depot & will not buy from them again.

I ordered the Canon Printer and It came damaged, then I request to return my item. They said we generate the return process but today is 8th day but no response from them. I called them and they said that they are working on return process and they contact you in 4 business hours. But today is 8th day no response from them. Please don't buy anything. They are pathetic in customer service. I read article regarding Office Depot, their business is declining day by day due to their poor customer service. They always rude to their customers, never help them.

I ordered 2 cases of paper on 6/26/2017. They were on sale for $26.99 each. I got my confirmation for my card to be billed $57.76, which I printed for my records. Anyway, I get an email stating the paper is on back order and will be shipped when it is available. I noticed at the bottom of the order the total has changed to $119.82. I started a live chat and was ensured that I would only be charged the $57.76. I am verifying some charges on my account a couple days later and I see the charge from Office Depot for $119.82. I called and talked to a woman named Michelle who tells me that she can't credit me the money back until I receive the product, but she puts a note in my file stating I am owed a $58 credit and why.

I returned 6 empty cartridges today... Suppose to receive $2/per credit on OfficeMax account. Policy last 90 days on acct.? Takes 5 weeks for credit to be posted to acct. I buy $50 worth of new cartridge at least 5 times per year. Have returned empty cartridges at least 3 times in past year... HAVE SEEN NO CREDITS on my account to date. This is a huge lie and a rip off... They are pretending they're offering a "benefit" when they're actually offering you... NOTHING!!!

5/17/17 I placed an order for several pieces to furnish a new office. Delivery dates ranged from 5/18 to 5/26. Ordered 2 desks, a library return and a library along with 3 chairs. Not too much right? Wrong!! Chairs came - no problem. One desk came - right order # wrong product, library base came on the wrong order and it's gone downhill from there. Nothing else showed up. Called 3x - got one more piece on the wrong order#. Then they tried to send me a desk I already had. It's now 6/12 and I'm still waiting for a desk.

I ordered a desk from OfficeDepot.com. I ordered this particular desk at a $45 premium over other sites because they guaranteed (if in stock which it was) free overnight delivery. Not only was there a $20 upcharge for the overnight delivery which I required, I am now on day 8!!! With no desk. I have been passed around from office depot customer service to their delivery company to another local delivery company, with ZERO acknowledgment of this error. I am hoping that I might make the delivery schedule 2 days from now. I live in a large enough city that this should not be an issue. Again, hopefully by day 10 I will have an item that I paid a premium for to receive overnight!!! Horrible customer service, horrible delivery and ZERO follow through. Absolutely will be using a competitor for anything I can in the future.

Ordered a $2,000+ dollar computer on 6-4-17 was given a delivery date of 7-10-17. Didn't want to wait well over a month to get it, so I tried to cancel. Contacted customer service and was told it would take 7-10 days to cancel. This is the worst service and the biggest waste of time in my life. They will charge your card fairly quickly though.

Office Depot #923 on 5533 N. Rosemead Bl., Temple City, CA 91780. I went in on 5/30/2017 at around 5:00 pm for scanning service on 7 large original calligraphy paintings. There was one customer service rep, **, in the print service department doing his best to handle every customers' needs of at least 7-10 people, plus the phones, during the roughly one hour I spent there. He told me it would be a while and it was understandable. He was able to scan one sheet but it came out slightly slanted so it needed to be redone. During the first (and only) scanning, he would assist other customers and that's how he had to handle most cases. What ended up happening was 2 or 3 of us would be waiting while he's already in the middle of helping someone else.

I ordered a desk and chair to be picked up from a particular store that the items where showing available. I received a text saying "We had an issue with your order, an Office Depot manager will contact you shortly". I NEVER received a call, so I decided to call the store myself. Upon me informing the clerk that I received a text, the idiot cut me off, and said "Are you the one who ordered the desk and chair?" I said yes, and he then proceeded to say "Oh, I was "suppose" to call you and let you know that the items you ordered were not in stock." So I said, "Okay... What store has them in stock?" he gives me a different store and advised me to call that store to have them hold the item. Even though I was frustrated, I just said "Okay, I'll give that store a call."

I'm a coach. Brought in some stuff I needed copied into a PDF. I asked if they could save it to my hard drive. They said yes so I went on in. The lady was very helpful and nice. Made copies. Put it on my hard drive. When I got home 5 min after that neither of computers would recognize the hard drive. After returning into store they eventually told me I had to pay for data retrieval. I said, "Wait I paid you guys 50 bucks for the work and you mess up my hard drive which has my entire career on it and I'm responsible?" Store manager said, "Oh well". They refunded my 50 then sent me out the door. I will never go back. I didn't think that business was as amateur as that to take some things break, say "My bad" and out you go.

I ordered a small fridge. When I asked them if they could bring it in they said they were not allowed to. OKAY. I understand, so I asked them if I can use their dolly for 10 seconds to bring it in. The delivery guy said NO, I told him I can't leave it out and I was a girl alone who could not carry it. He left. RUDE, RUDE, RUDE and inconsiderate! Thank God I did not raise boys like that.

I ordered a set of (5) 48" x 40" x 36" pallet boxes on 4/28/17. The delivery terms were 3 to 5 business days (or slightly longer if ordering furniture). The item I was purchasing was definitely not furniture. On the 4th business day I called Office Depot to inquire about my order. A representative told me on the phone that I would be receiving my order that day. My order did not arrive that day. The following day (5th business day) called and went through the automated attendant which told me my order was delivered that day on 5/4/17 which it definitely was not. I spoke to another representative and she stated that she could see that the order was not delivered but she couldn't provide any information as to when it would be delivered but she was going to have the carrier contact me and provide me the information as to when the order would be delivered. No one called or emailed me after that phone call.

I was not planning on making a purchase but an offer came into my inbox that promised that the item that I was going to purchase in the future could be delivered on the NEXT BUSINESS DAY, if I made the purchase within approximately half an hour. I placed the order and, only when I got the receipt, did it let me know that the item would be delivered in 5 days! When I called back, I was told that the item was a special order (even though it was specifically listed on the sale). I don't believe anything they tell me anymore. Isn't that false advertising??

DO NOT BUY A COMPUTER FROM OFFICEMAX! I bought a Dell Computer at this store just to find out that 2 1/2 months later the motherboard goes out. OfficeMax doesn't care and bears no responsibility. Just wants to pass the buck onto Dell with zero resolve. I was told, "Not our problem", I guess when you take the chance of buying a large purchase and one you bank on to run your business at OfficeMax you take the risk of getting sub-par equipment. In the past I have always bought my computers at Best Buy and I have never had a problem with their merchandise but unfortunately I chose to stay in my community and spend my money in Apache Junction... BAD MISTAKE!

Worst experience ever with this company (Office Depot). We bought a small Fridge online, by 02/02/2017, were told will get it March 2nd. Didn't happen. Give them one more week. Still didn't happen... then we asked for a refund since the merchandise wasn't received. They told us tomorrow it will happen, tomorrow will happen, the next day it will happen... and now April 14th and still didn't happen. This was the first time to deal with this company and definitely the last. I will do my best to drive business away from this company.

Avoid doing business at Office Depot like the plague! I dropped off 11 pages to get faxed and was told it would take 15 minutes! Yeah! 15 minutes to fax 11 pages. When they were done (25 minutes later) the bill was over $23.00! To justify the high price I was told that since the number used was outside the prefix number for that store it is considered a long distance phone call by them. The store is in Greeley with a prefix of 970, they faxed to Denver with a prefix of 303 but this is not a long distance charged call. The phone company simply uses different prefixes due to the high number of users, but all calls are still considered and charged as local calls. Services were rendered and I paid the bill but I personally nor will my company ever spend a nickel in the store chain again. They stung me once but never again.

Made an in store order for office furniture and in home assembly on Saturday. I paid with my Bank Debit Card. 30 minutes later when I got home I realized all the furnishings would not fit, so I cancelled 1/2 the order. When I checked my bank they had not removed the charges from the cancelled portion of the order. I called the store who told me to call corporate, when I finally reached someone in corporate they told me to talk to the store - who sent me back to corporate. Finally someone in corporate says they will give me a call in 48 business hours to let me know when they intend to refund over $900.00 that was charged to my Debit Card.

I am a consumer that seems to choose the wrong companies to do business with. First mistake signing up with CenturyLink - girl selling internet/phone deal says it is a better deal if I BUY a modem. Second mistake going to Office Depot/Office Max in Milwaukie to buy one. Installation day installers said our modem was crap and didn't bother with it. Attempted to return NEW modem to Office Depot/Office Max a month later. They REFUSED to give me my money back, would NOT give me CREDIT to use my RETURN in their store. Told that I only had TWO WEEKS to return the modem??? Retired and on fixed income so will try to sell this worthless NEW modem to someone else since I didn't need it. Does modems get old and no good AFTER TWO WEEKS??? Canceled CenturyLink a month later!

Office Depot should be avoided at all costs! Our most recent experience has been another exercise in total futility. We wanted a small, inexpensive desk quickly so did an online search and the website said the desk we wanted was in stock at the local store. Off we go, only to find out that their inventory was wrong so it would require delivery. One week later, still no delivery! No excuse, no information, no nothing. One excuse we were provided was that "Your address isn't in GPS." Since our subdivision is new, of course it isn't. But the driver never attempted to call and ask directions, anything... just decided not to deliver.

I wrote an earlier review but in the interim customer service responded after I sent an email to their corporate headquarters. They have since credited my account after my numerous calls to their business.

Most horrendous delivery service I have dealt with. Office Depot should discontinue the service since they evidently cannot provide it efficiently. Run around and lies and still no delivery of filing cabinet... Completely disappointed and disgusted. DO NOT order anything online from them.

My wife and I went into the Office depot store on Halsey in Portland on 2 Feb to buy labels for a project. I had seen the ones we wanted on their website. Of course they didn't have them in the store but we could order them for delivery. We had to find them on the store computer ourselves as the agent couldn't. OK we ordered them with some ink for the next day. Of course again they did not come until the 6th. And they sent the wrong labels. We called and finally got thru to someone who helped us find a similar label. Promised for next day. It is now the 10th and we still don't have.

A little over a year ago, I bought a laptop for work and a lifetime protection plan to go with it. Well a few months later, it's not working anymore. I take it back to the store since 1, they say they repair computers, and 2, I had bought a protection plan. The guy working there tells me that it could be any number of things but they have no way of finding out what it is so "I don't know, maybe call HP?" Frustrated, I take it to a computer repair shop. They tell me immediately what the problem is and that all it needs is a screen replacement (the part that broke was attached to the bottom of the screen on the inside) and that they can replace it easily, but since it's still under warranty from OfficeMax, it may be easier/cheaper to just see if they'll replace it. So I take it back a few days later and tell them I just need a screen replacement.

My order showed as ready for store pickup in Irvine CA as ordered. The problem was the order was shipped to Florida not California. This was the first and last order I will ever place. I was also told it was damaged in Florida and sent back to the manufacturer. No one took the time to contact us. Instead of correcting the issue I was told I had to wait 7-10 days for a refund and to make it worse I had to restart the order as a new order and have lost 2 weeks time. Not only did they lose and damage the order on top of it, I had to tell them there was a problem and now I must wait 2 weeks for a refund. Get out of the online business, you are totally failing to grasp the concept of service. I would have given zero stars if I could.

I was given a gift card for Christmas by my husband. I specifically asked for a gift card to OfficeMax because that is where I purchase my office supplies for my business. I went to the store four days after Christmas only to be told the card was used in another state. I live in Pennsylvania, this purchase was made in California. I have not flown or ever been to California. I have been repeatedly dropped when being transferred and I am always cordial. I will never use OfficeMax or Office Depot again and will make sure I spread the word via social media everywhere. Since the card never left my possession, I can only assume this was fraud within OfficeMax. At this time, I am still waiting to hear if this will be resolved in any way for me.

I ordered a product from Office Depot 12-12-16 and 1 hour later I called the Customer Service number to cancel the order. I received a cancellation number at that time. Money was removed from my PayPal account on 12-12-16 and I have yet to receive a refund of my money 01-04-17. Needless to say I will NEVER buy from Office Depot again.

This may seem trivial to some people, but I am incredibly frustrated with Office Depot right now. Last year I bought some PaperPro staplers through Office Depot and all of them were $25/each and are quite possibly the biggest pieces of junk I have ever wasted money on. I have tried on 5 separate occasions to leave a negative review for these staplers and each time my review is rejected. I have wasted valuable time composing high quality reviews (per their suggestions), breaking down specifically what has failed and what I do and do not like, even including pictures of the malfunctioning products, only to have them almost immediately reject the review after submission. I have followed their review guidelines to a T to make sure that I did not violate any of their guidelines ensuring my review would be published online to warn other customers about this poorly made product.

We was in need of a new computer desk and found what we liked at the Puducah, KY store. Not having a truck we chose to order online. That was 11/19/16. Experience went well with a delivery date of 12/02/16. Total price for desk and hutch was $703. Delivery date comes, no delivery. That being a Friday, I called CS Monday morning, and was told delivery service had a invalid phone number and would have to reschedule for 12/13/16.

Office Depot had the HP 15-ay196nr laptop on sale for Black Friday. I placed my order at 12:01 am on Thanksgiving morning, 11-24-16. I received my confirmation email at 12:09 am and it said I was supposed to receive it on 12-5. Since then I have gotten nothing but a runaround from them. First the order was still processing for 7 days. A follow up email was sent on 12-10, after I contacted them, saying it would arrive on 12-15. Then I found out on it was canceled without an email being sent on 12-13. I was given a number to call to escalate my order and the gentleman there said the laptop was sold out.

I bought an HP printer and 2 year warranty. It crashed and I brought it back. The manager replaced it. That HP printer crashed and I brought it back. I then changed to an Epson and bought a 2 year warranty. It died 2 months before the warranty expired. I brought it back and they refused to replace it. Said I had to call the warranty company. I did and I never registered it because I just brought them back. They said the manager should not have replaced the printers. I finally just told them what to do with the printer and left. They were excellent and now they REALLY SUCK!!!

After confirming that an item I ordered for in-store pickup was ready (CD-R spindle of 100), I stopped in the store. I showed the associate at the pickup desk the order # I had written down and I described the item, which she couldn't find. A gentleman who was already being served (printing services customer) overheard and told her he just saw a young man remove this item from the pickup counter and take it toward the back of the store. The lady just persisted in looking around the area behind the counter, still not finding my item. I was pressed for time but thought I had allowed more than enough to complete this transaction, so my patience began to wear thin.

I tried to purchase some copier toner using my accumulated REWARDS certificates and tried to pay using a PayPal account. It did not go well. I have been a customer of Office Max for 18+ years but I am done with them. The screenshot I sent to them was the screenshot of the purchase confirmation from Staples, where I found the same items for less than $350.00.

I been in the business 28 year never such bad experience with Office Depot 4555 West Charleston Blvd location. I buy battery for my computer. I paid in advance & paid overnight shipping. 3 day pass no part. I go in the store I asked to refund me for the shipping, because is not over night. They totally ignore me & told me I have to open claim. I do not know how to write correctly, to express my anger with this store employees, took my money & treat me like dirt, call me bad name because I need explanation why I cannot get refund not for all amount but only shipping fee. (I paid 11/9/12016 until now 11/13 2016 I have received.) I'm foreigner, I have accent & it make me sad I have to put up with it. I hope viewers can understand not to shop at that location. I will never shop Office Depot.

I went online to order printing of documents requested by a court for work. Long time ago, before the merge, I did this online and, as long as you didn't need it right away, they did a good job. If you go in person, they did a good job. However, I needed it within 2 days. Not a large or complex order. The website says they won't charge your card until pick up and you can pay in cash in person (what I planned to do). But you have to leave a card. So I did. *Also, at each step the estimated time of delivery jumped 5 days. Through three screens the estimated time went from a few days to a week and a half.

I do the purchasing for our company, and Office Depot just lost our business. We ordered a desk/hutch set online - to be delivered. They delivered 3 huge boxes. The next day, after dragging these EXTREMELY heavy boxes up the stairs, we realized they sent (2) Box 2 of 2's. They DID NOT send Box 1 of 2. I called Customer Service immediately. They were very apologetic/helpful and said someone would call me back within 4 hours to reschedule the correct delivery. After waiting FIVE hours, I called back. They informed me that the rep had been mistaken. They don't make those calls on weekends, but someone will call Monday morning to schedule the correct delivery.

Just stay away from Office Max and Depot online, as well as in stores. No manners, not respect, no customer support! Only lies and fraud. To name several, first: SOUTH JORDAN, UT - MANAGER - THE RUDEST AND MOST UNFRIENDLIEST, UNEDUCATED AND ARROGANT PERSON I ever met. He kept lying and misleading, charging wrong amounts and that while telling me "the rewards will show on your next statement" and the first purchase I made I had realized that and returned it right away only to prove him wrong, which he was so unhappy with and could not keep up with his lies and fraud and knowing I was right the only thing left for him was to yell at me not to come again to his store!! Let me just add: I returned ALL I just bought and the credit was $75 less than what I had paid. Interesting math they have with all "the rewards and deals".

I went to Office Depot store 2591 looking for a desk. I found a desk that was priced $410 for the desk alone, and a "bundle" deal for the desk and hutch for $399. The desk is sold online on the Office Depot website for $280. Obviously, the ONLY reason they priced the desk at $410 was so they could trick customers into buying the "bundle". A consumer complaint is being filed with the FTC.

Ordered three products. Tracked my order three days later to find out my package had been delivered. It was NOT delivered to our office, which is a free standing building. I called to find out the address it was sent to and the repeated response I received was "it was delivered to Dearborn, Mi." Several times I asked for the address and she responded with the City. Ultimately I requested a refund and received an email confirming the refund. Two days later received an email canceling the refund stating they had a signature on file confirming the delivery. Now! The package was delivered at a time that our office was closed. They couldn't tell me who the signature belonged to, nor could they tell me the address it was delivered to so I could go get the package. Basically, I'm paying for products I didn't receive and they can't tell me who has them... but someone has them, cause "they" have a signature.

The woman who sold me my computer was very kind. She gave me a step by step explanation of how to purchase it and the deals offered by the store for the computer. She was very polite and patient with me.

On September 6, 2016, I went to OfficeMax to ship a chromebook to Asus for keyboard repair through fedex. I had them wrap the chromebook, figuring they knew best how to package it for transport. When Asus received it, the chromebook was dented and the left side of the screen was smashed. I tried to file a claim with Fedex but was told that because OfficeMax shipped the item, they had to file the claim. After some back and forth I got OfficeMax to file the claim. During this entire process I was the one making the calls and keeping the process moving. The claim was approved by Fedex on the 5th of October and mailed to the OfficeMax corporate office in Boca Raton Florida. Now remember, I live in the Chicagoland area.

I pay for a printer that needs delivery - they say the next day. A week later no printer. So I go in again and wait 30 minutes when a rep on the phone tries to figure it out. It is "lost in transit". So I cancel the order. They say the refund will appear on my bank CC. It does not -- Office Depot tries to make me a member and gives me a credit for the money! You got to be kidding. It never arrived. It was not even a return and no credit on my account when canceled. You got to be kidding. Awful.