Office Depot Reviews

Warning! Office Depot posts at their registers that purchases made online at OfficeDepot.com can be returned at any store. This is not true. Office Depot stores will only return online purchased items which they carry in the store. I tried to return an item purchased online. Item 434278 Ivory Private Stock Cotton Paper, was refused return due to that store not having an inventory number to receive the item. I asked the manager to take the items and return our money and then contact the appropriate corporate buyer to have this item activated at his store inventory level. He refused to do this and would not take the items.

I went into Office Depot this morning to purchase a web camera. The sales representative Shayrif helped me. The man deceptively told me that the camera was $29.99. After convincing me to purchase the webcam, I proceeded to checkout where it rung up as $49.99. Shayrif came downstairs in response to the discrepancy. Shayrif knew he had told me the wrong price and must have figured that I wouldn't notice at checking out. I told him, "Why did you lie to me? You deceptively told me this camera was $29.99 when you knew it cost more." He then starts verbally attacking me and telling the cashier that he never told me such a thing. The cashier then refused to give me the discount after Shayrif had his temper tantrum in front of the other customers. This was the worst customer service I have ever experienced in my life.

When my laptop had issues with the screen, I sent it in to be repaired because I had purchased a three-year plan. It was sent back to me with service being denied because dents, scratches and blemishes due to physical damage. My laptop happens to be in amazing condition and the only problem is a missing footpad and some finger oil on the mouse pad. When I forced the customer service rep to look at pictures taken off my unit, he changed his story to that the problem wasn't covered in my warranty, but he was unable to point out the place in the contract that said this. He also kept pretending not to be on the phone anymore in hopes that I would hang up. It was absolutely rude! I will never buy anything from Office Depot again.

I was given an Office's Depot computer (tray) drawer for Christmas. I tried to take it back and trade it for a chair. I was willing to pay the difference between the two. I was told that I could not bring it back, a new policy as of December 7, 2008. I know I did not have a receipt because it was a gift. I did try to get the receipt from the person who bought it, but they did not keep it. I emailed Office Depot on Jan. 13, 2009 and asked what I can do. They have not answered my email. Now I am writing to you for help.

On July 18, 2004 I bought a Novimex Model 795-0004 office chair at Office Max with a supposed 10 year warranty. The leather? on the seat and one armrest is failing badly and this chair is no abused. Just one handicapped older 62 person uses it so it doesn't undergo a lot of wear and tear. I'd like to get this chair repaired or replaced. Novimex appears to have left the planet though.

Purchased an HP All-in-One Printer with a replacement plan named the Office Depot Performance Protection Plan. The printer died within one year. As instructed by Office Depot, we waited until the Plan kicked in. On November 8th we filed the claim. On November 10th we received an emailed label to ship the printer to Office Depot. NEVER HEARD BACK FROM THEM AGAIN. FIFTY-THREE DAYS have gone by since we filed our claim. Sent Office Depot THREE emails through their Contact Us page, and never received a response. Talked to the Office Depot store manager and he told us we would receive our gift card in 7-10 business days. That was three weeks ago.

I go to Office Depot almost 3 to 4 times a week or even more and sometimes its twice a day. The reason behind that is I have a business on eBay and Amazon.com so I ship a lot of stuff. Secondly, I am a college student and whenever I need to print hundred and hundreds of pages of powerpoint slides or notes, I go to Office Depot because it saves times printing from their machines comparing the printer at my home that takes forever. However, on 12/29/2008, I went to Office Depot and an Assistant Manager Munir approached me and asked me what was I doing in the store.

I purchased an Ink Cartridge for my Printer and used my debit card for payment. I purchased a new printer before I used the new Cartridge at another store. I took the ink cartridge back along with the receipt to Office Depot within 3 days of purchase. The clerk had no problem returning the item what they did have a problem with is giving me cash for the refund. The clerk and store manager said they could not give me cash is had to be credited back to my debit card and would be applied back to my account by midnight.

I bought a display model laptop. At that time, it was working fine. The sales rep turned off the computer and began removing the unit from the shelf. Then brought it to the rear of the store to box it for me. I paid for it and they stamped on the receipt no returns because that store was going out of business. Thirty minutes later, I had returned home and the screen was damaged/not working. I returned to the store within 1 hour of the sale and they tell me it is my problem - Call the manufacturer and let them handle it. The manufacturer says Office Depot needs to give you your money back but they refuse. The Screen has Pixel damage which may be due to the cross bar which restricted the chance of lifting it off the shelf in the store.

I bought a laptop in 09/2008 with a rebate tied to it, sent in the forms, however office depot keeps sending the check to the wrong address. I have called their rebate center on 4 different dates. Each and everytime they ask for the correct address, however still send to an incorrect one. The last phone call I was told there is nothing they can do, but to keep putting the information into the compute, but if it mails it out wrong, I will just have to keep trying. It has been over four months and this is never going to end. I feel as if I have been taken advantage of and would like my rebate of the amount $125.00 that I am entitled to.

After receiving no communication, other than an order confirmation, Office Depot cancelled my order. The order was for a computer that was priced well below competitors. Almost too good to be true. I did receive an Order Confirmation that day that stated shipping confirmation emails will provide details on all shipments. No Shipping confirmation emails were ever received. They say they attempted delivery twice (never notified me) and cancelled the order due to no one being home. The requirement of someone accepting delivery was never stated in the order confirmation that I received. When I called to inquire about setting up another delivery, I was told the offer was now void and I would have to pay a (MUCH) higher price than my original order. The lack of communication, lack of delivery notification, and only customer service resolution involving paying a higher price seems deceptive.

During the Black Friday deal, I stood in the line since 2 in the morning and got a ticket numbered 4. I was told that I can redeem the ticket later in the day. When I went back at one, they told us they cannot honor the ticket as I did not pick up the laptop that I had the ticket for before one. It was nowhere mentioned on the website or the ticket that it had to be redeemed before 9. This is plain misleading and cheating. when I spoke to the store manager he was curt bordering on rudeness. What do I do? Just fret???

Office Depot's ad on Sunday, 11/16/08 offered a Toshiba Satellite Notebook Computer with 4GB memory and a 320GB hard drive for $549.99. I immediately went online and ordered 3 of them which was to be delivered on Wednesday, 11/19/08. On Wednesday, I did not receive them. I tracked my order online which said it was on hold for LPR. I emailed Office Depot asking what that meant and received an email stating that I would receive a response within 24 hours. On Thursday, 11/20/08 I received a second email from Office Depot stating the following, "We have forwarded a Customer Resolution Form to your local Distribution Center and you will be contacted within 24 hours. I attempted to contact them by phone and was disconnected on two occasions because the customer service department allegedly could not hear a caller on the line. When I went searching online for the laptop, the deal was changed to an in store deal only.

I purchased a leather office chair made in China (of course) with the Office Depot label. After a few weeks I noticed I developed some strange blisters/sores on the backs of my knees (they didn't hurt or itch - weird) and a rash on the back of my neck that did itch. I realized that my problems started when I started using the chair. I believe I had a staph infection on my legs, but luckily I was taking an antibiotic for sinus problems and it along with antibiotic cream took care of the sores.

Why I will never buy another thing from Office Depot. Every time you advertise a good deal on a computer, your stores never have them. When those stores call other stores, those other stores never have. Then your sales reps tell me "Oh that's been discontinued." So why advertise it. Every time I order something from Tech Depot that was advertised in print or on your site, I get told "Oh that's been discontinued."

When I apply for the credit card, it was a promotion for 12 months, no payments and no interest for the whole 12 months and I got charged the interest. I did the payment on time even the contract said no payments. I have proof all the payments on time.

On the 11th of September 2008, I purchased a Toshiba Laptop from Office Depot taking advantage of the offer of the day that they were giving $90 off any Laptop purchased. The next day I used it and found that it was not working well and I tried several things to fix the problems. Then eight days later I took the Laptop back and was told to take it to a Toshiba Dealer and get it tested and that they would then decide on changing it. I came back the same day with the report and was told that they would change it completely. They then told me that they had none in stock that I'd had to wait for some 2 weeks which I did. After that the told me that they were not receiving this model again and that I could purchase another computer of a higher value but the $90 would not be applied to the difference. I said that I was not going to pay the full difference but that I would pay it, less the promise of the $90 as it had began under these conditions. They told me NO very bluntly and that they would give me my money back instead. It's been a month to date and I am very unhappy about the bad customer service of Office Depot Costa Rica. What else can I do?

Same thing here, I ordered a laptop on 2nd of Oct with delivery on the 7th, sounds fine. Delivery day, nothing arrives and I get the run around for several hours long after its obvious there will be no delivery today. I finally am told after hours of being messed around the item was never even sent as its out of stock. That's a shock as the transaction went through on my credit card but I thought... ah well... one of those things. Nothing could have prepared me for what's next, they offer to sell me the exact same item but now it costs $200 more than it did only days ago. Thieves are kinder and more respectful than this mob of shysters, totally unhelpful and ignorant to a fault. I'll happily give the business to a company more deserving as personally I'd never have anything more to do with Office Depot, I can only hope they go under soon which shouldn't be too long judging by the staff they employ. I've asked repeatedly for them to resolve this but get no answer.

I bought a laptop comp. was to receive a $135 rebate. Mailed in my form, have not received anything from you!!! If I don't hear from you I will be contacting the Better Business Bureau. And yes I have my receipt.

I shipped a package with UPS/Office Depot service. the package was new Chanel sunglasses to Chanel USA for replacement. The package never made it to its destination, instead it took a funny trip and came back to the store (returned to sender) I have tracking number. someone may alterate the address so it'll come back to the store and dispeared. never been reported to lost and found or either attempted to reship it. mysteriously dispeared.

I purchased a Toshiba laptop computer, it was a gift for my wife , and she never have been able to use it , It never let her be able to connect to the internet, called and wrote Office Depot and Toshiba , contact tech support numerous times with no success, computer was shipped out and came back the same way , no connection, brought this computer last year and never used it and they found a defect with this computer and won't take it back or give me a refund ,

On August 16, 2008 I unsuccessfully attempted to load America on Line (AOL), my internet provider, from a disk obtained from Wal-Mart, Spring Mills, WV. I Called AOL for product support and was instructed to try another disk. Thinking the Wal-Mart AOL disk was the problem, I went to Wal-Mart to obtain second disk. I attempted to load the second AOL disk into computer, without success. I called AOL again, to explain that this was the second time I tried to load their product. The technician instructed me to contact Office Max. She believed there was a problem with the computer blocking AOL. I called Office Max to report the problem, the clerk who answered the phone told me it was an AOL issue.

Too bad, they used to be my go to store for office supplies. Not any more. For anyone who has this problem I would suggesting buying ink cartridges only at Walgreens or at another store that will take back defective products without question or time limits. Loss=$82.47

On two separate occasions, I called the store closest to where I live to see if they have the item I was looking for in stock. On both occasions I was told yes - they do have the item in stock. So, I got in the car, went to the bank to withdraw some money, and went to the store that I called to purchase the item.

I wanted to exchange a rolling file storage cart because the one I purchased was defective. The handle would not lock in place, and the box pinches your fingers if you try to pick it up. The day I took it to store 2172, Jake didn't offer me any options other than to exchange it for another of the same...which she couldn't get the box to work neither. This was enough for me to stick with Office Max!

i bought a compaq computer from office max with the 3yr warranty maxassurance. in june of 08 my pc went down and called maxassurance for repair. which they contract out through barrister. barrister came out and installed anew hdd. that failed to fix my problem. they said it was my recover discs so they made me order new disc out of pocket. they showed up and did not fix the issue. so ia called maxassurance and they said i have to deal with barrister as i am under there 90 day warranty for repairs. so after a call to barrister they said it was my dvd rom drive. so the parts showed up and had a tech come out and install, But that didnt fix the issue. so barrister said we need to replace the ram. so that was 3 times a tech has been out to make repairs on this pc,

I found the MaxAssurance program from OfficeMax to be wildly misleading regarding shoddy OfficeMax equipment.

I purchased an Acer laptop and was given a receipt that said I was to get a $125.00 rebate. They sent me $20.00 and said it was for any laptop/desktop purchased as well as a MP210. I have a receipt that says I should get $20.00 for the MP210. This is separate from the laptop receipt. I wouldn't have bought the computer if I had known they wouldn't honor their sale promise.

I have tried contacting them, but I get no response. I will not do business with them again. I think the clerk at the store knew there would be a problem with the rebate because she told me to be very careful and to follow the instructions to the letter. I did, still no rebate. It seems that office depot likes to sucker in its customers with false promises that it has no intention of keeping. Stay Away! from them. It's a ripoff. I'm out $125.00 dollars.

I purchased at item online from officedepot on 7/17/2008, they charged my creditcard and scheduled delivery of the item on 7/21/2008. But they didn't come to deliver and online order status was changed to Customer refused delivery - not delivered. They are giving wrong reason for order cancellation. Nobody came for delivery. I still want that order.

Office Depot's own house brand of wheeled office chair broke apart -- quite literally. The two composite rivets fastening the chair back snapped, sending me toppling over onto the floor. (The chair, a Quantum Gray Mesh Mid-back, was manufactured in China.) Their Ann Arbor store manager refused to refund purchase, citing 30-day return policy. I pointed the chair had had a catastrophic failure. The manager then added insult to injury, saying I should have bought a service contract. For an office chair?

NOw I have to send in the whole printer to get the warranty. They don't keep good track of warranty info, and they can't use the warranty purchase number to link what was purchased. This place is not up with the 21st century. What trouble! Wasted lots of time, and lugging the prrinter to the store to exchange.

I want to inform Office Depot of the following: I went to the Bolingbrook OD at 6PM 7/28/08to purchase the hp dv8910 us that I saw on sale in the store Sunday, and sure enough the sale sign was still up $404AR and said expires 8/2 Manager said he was out of stock but 3 other stores nearby had them He called and put 1 on hold for me in Naperville, I inquired if the price will be $404AR he said definately Yes.

Office Depot accidentally messed up my delivery order (an inconvenience, sure, but not the basis for my complaint). They shipped me half of someone elses order in my shipmnent, and had their customer # and and packing slip in our delivery.

I was in Morristown, TN and saw an Office Max Store; I went in and discussed the situation with a lady at the counter explaining to her exactly what I had done, (item, cost, time, etc.) and that I would like to bring the cartridges back and instead, get a new set for my OfficeJet. She said that it would be no problem giving me a CASH refund if I had my receipt. She proceeded to tell me if I wanted to go ahead and get the new cartridges that all I had to do was bring the others in with my receipt, to get my CASH back. So, I went ahead and bought the OfficeJet cartridges (another $60 something dollars).

Purchased Roxio CD & DVD Burning program at Battle Creek Office Max on July 7, 2008. Clerk promised I could return it for credit if it didn't work. I would not have made the purchase if I was told it could not be returned. Could not get the program to work. Returned to store same day but supervisor refused return. Sent program CD and explanatory letter to Office Max corporate headquarters by certified mail same day. A few days later there was a message on my answering machine denying credit or refund. Program CD was not returned from Office Max headquarters. Unable to make back-up CD's of computer files. Loss of $31.79

I placed a large order including multiple heavy boxes of copy paper. One part of one item arrived damaged. They will not replace the part only and insist on return of the entire order, some of which I have already used. All customer service people I spoke with are rude and their so-called return policy is completely inflexible. I have to roder and pay for the part I need directly from the manufacturer of the item. DONT BUY from this company - terrible service. A giant waste of my time talking with them and money out of my pocket to get a functional unit

On 07/17/2008 I purchased the product #330090 (Tufted-vinyl high-back chair). According to the coupon used, the chair's final price amounted to $8.65. The item was purchased with my credit card (already charged) and the item was sent to the Pasadena Office Depot (1130 E COLORADO BLVD. Store# 599) for pickup instead of delivery. Upon arrival, the store manager Tyrone responded and treated everyone who presented a purchase order/receipt with poor customer service and a poor attitude.

Sent a Toshiba laptop to be repaired under an extended warranty. While in the care, custody and control of Office Depot (or their contracted repair company - Equipfix), the hard cover on the computer was cracked. It's a tiny, hairline crack but it is growing. The crack obviously happened when the case was being popped open to do the repairs -- it did not happen during shipping.

Purchased a power supply from Office depot from Targus. The power supply got real hot and caught fire. I immediately pulled it out of my computer. I contacted them to receive a replacement as I use this for my company. I cannot use the computer and this requires me to purchase another 100.00 cord. They stated they will send a prepaid envelope for me to mail it in. Does not help at all.

I brought printers ink for my printers Photo 924 and not one of the ink cartridges will work. Printers will not recognized the ink for the printers. I got printers that I can't get help for. I brought ink from Office Max once you buy it they will not take it back.

I purchased a laptop (Compaq Presario C700T) in Feb. 2008 that had a $135 rebate. the offer number is OD3302225. I also bought a printer the same day that also had a rebate. Both rebate forms were mailed the same day to the same post office in El Paso, TX. Received the printer one.

This store always overcharges at the register. The price at the register is not what is in the aisles. Of my last 5 trips in - 5 overcharges at the register. They always use the same excuse: we are short handed and we haven't got every item into the computer yet. I think they are intentionally ripping off consumers and should be stopped in their tracks.

purchased a camera from Office Max. purchased the max assurance "replacement" warranty. 3 months later, brought it back to the store because the door that holds the batteries in was broken. Was told to call the 1-800, which told me my "replacement" warranty does not begin 'til 3/8/2009 when my manufacturer's labor warranty expires. Office Max wouldn't do anything.

After spending two hours waiting for one of your representitives to place my order, I was told that the delivery would take about 6-10 days, and that the delivery would be free. The delivery date was for the 16 of May, 2008. I didn't have to pay for the deliver, however, I called customer service 3 weeks after I placed the order and was told that it was scheduled to be delivered on the 9th of June. I was willing to wait, but after the 9th day passed I made a phone call and asked for the manager, who was completely oblivious about my order.

I spent 2400 on 3 lap tops and sent in rebates for all three expecting 135 back on each and after the purchase I was told only one per household. They beat me out of 270 dollars. I would never purchase anything from them again and would encourage all others to do the same.

I have purchased on 30th May 2008 a $866.24 HP Tablet PC on a offer with $125 Mail in rebate. I have choosen an store pickup at peabody office depot.

Here is a copy of the complaint letter I sent to Office Depot

I bought a fax machine and got a $40 rebate form. I sent the rebate form with the original UPC, as they asked for, and the sales receipt. They sent me a letter saying that they dont have a receipt nor the UPC. I called them and they said hey we do have your receipt but not your UPC. DIDNT OFFER RESOLUTION AND OFFICE DEPOT IS SCAMMING PEOPLE ALL THE TIME. DO NOT BUY FROM THEM!

Here is the letter I wrote after MANY phone calls: Customer Service? Hello, We bought this online from you on 4/27/08 because our Officemax store was out of it. Now Staples has it starting today for 99.98. I went to the store, they said they couldn't price match since it was bought online, that we had to call you. I did and they said they can't match it.

I found out about Catridge Recyle Program from thier advertisement. Like This picture. http://akimages.crossmediaservices.com/dyn_li/600.0.90.0/Retailers/OfficeMax/080420-1_4cpn.JPG

To save a few dollars, my husband & I decided to try Office Max ink cartridges instead of the name brand HP & Lexmark. We purchased the two-pack with black & color ink. Went home, my husband couldn't get the color ink to work. He took it to his IT guy at work thinking it was his printer. IT said the Office Max cartridge was either broke or just empty. Lucky for my husband, it was within the 30-day exchange policy. He exchanged his purchased for an HP and will never buy Office Max ink again.

I bought a $70 I/O Magic DVD Writer at Office Max on 8/14/2007. Today it started clanging inside so I took it along with the receipt back to Office Max. The sales lady told me it's out of warranty so I will now have to contact the manufacturer. Out of warranty? It has a 1 year warranty! She said since it is not one of their products it has a 14 day warranty. Anything after that and you have to go through the manufacturer. I said, You mean to tell me you sell products but you don't stand behind them? She wouldn't exchange it.

I bought two TOSHIBA laptops, for a rebate of $150 on each. First I didn't receive the rebate forms, so I had to go in person to the Office Depot and have them print the rebate forms for me, which took like an hour because they couldn't even find them on their system! Then I filled the rebate and sent it, and after a month got notification that I haven't included some number (the SKU maybe) although I have included everything. I called them and told them I have included it, so they agreed to send me the rebate after I gave them that number on the phone. Then, a month later or so, I receive a check for only $150 although I bought two laptops! So, I called them back, they said I need to send another rebate form. I did that, but they told me the deadline has already passed. I was screwed. I called them again and talked to the supervisor and tried to convince him that that he sent me the check of $150 already after the deadline passed, so how could I know I had to send 2 rebate forms? I would very disappointed by the way the Customer Service representative talked to me.

I bought a Toshiba lap top last September with the promise of a $200 rebate. Despite sending in all forms correctly and in a timely manner and confirming the receipt through certified mail, they insist they have not received my rebate forms. I am resubmitting all forms today but wanted to bring this to the proper authorities attention.

I bought a Toshiba A215-S4747, 15" laptop back in October of 2007 for $802.49, and was told at the time of purchase that there was a rebate of $150 on the laptop. All I needed to do was submit my receipt along with their mail-in rebate form to the address listed on the form. The rebate was supposed to run from Oct 21 - Dec. 1. I mailed the info by the Wednesday of the following week I purchased the item, which was Oct. 31, 2007, well within the given time frame to receive the rebate. On the form it said it could take up to 90 days to process the rebate, and you were told not to contact them until after the 90 days was up. So, I waited. In Feb. I sent an email to their online customer rebate area because when I checked their online tracking system for my rebate to see when it would be processed, it came up no information found. This alarmed me, as I had sent over everything during the time frame, and had heard nothing from them.

This is what happened and it's the way it is, All legal. I spent about $325 on a HP-2605dn Laserjet color printer. I did not test it till 2-25-08 7:00pm and found it did not work correctly. There store policy is 14 days and I came in on 2-26-08, day 15. The manager told me not our problem, call HP. I called HP and I was told I need to have it connected up to my computer. I explained it would not run. So I tried the printer again, it jammed and will not work, with no possible way to clear the paper jam on this model without servicing. The software program I used Print Shop did not give choices for paper thickness, so now HP so far is telling me the you need to select the proper paper type when setting the print driver up. This is fine if it had a manual, and If some oneelse at any time decides to put a different type of HP aproved paper in your HP printer, it jams and your out of action again. I figure I spent about $54 dollars a print and have nothing to show for it.

I ordered a computer cabinet online before which I carefully read the return policy which states Products that are purchased online may be returned to an OfficeMax store location for a credit refund. Products may be exchanged if the originally purchased product is in stock at that store location. I wanted to exchange the furniture (still in the unopened boxes) piece for the other color offered.

On November 25th 2007, I purchased an E-machines T5234 Desktop computer from Office Depot for $484.99. I received a $150.00 instant rebate with a $50.00 mail in rebate. I sent in the rebate form including the ORIGINAL Upc code & a copy of the receipt. Near the end of January we received a postcard that read, "Dear Consumer: Thank you for participating in this promotion. Unfortunately, we could not honor your request because of the following reason(s): 1) We did not receive an original UPC symbol or proof-of-purchase tab with your request. (An original UPC symbol or proof-of-purchase tab is required.) To resubmit for this offer please return this card or letter, with any items mentioned above, to the address shown. Deadline to resubmit is: Feb 07,2008." I ended up calling E-machines direct & talked to a girl named Ashley, and I told her that I had sent in EVERYTHING including the Original UPC and she said that they MAY have misplaced it and that they could look for it but that would probably take a couple of weeks. I hope there is something we can do about this.

Day of purchase I was told verbally that if there were any problems, I would be able to have repairs or replacement for my Samsung Laser printer if I purchased the Extended 2 year warranty. Asked if I could see the warranty and they showed me a cd-rom disc that they claimed had all the information they had just informed me of. The printer broke just over one year after purchase and I just purchased over $300 in laser cartridges a couple days before it broke. I contacted the warranty provider. I was told they would not honor what was verbally told to me because my purchase was one penny less than what their allowance would allow for the printer to be repaired, even though I was assured by the salesperson in the store that I would have no problem. (I paid $499.99 and their minimum was $500.00)

Approximately 2 weeks ago, I reported to Mr. Richard, Store Mgr, that one of the stores' buggies damaged the rear bumper of my car (Ford Taurus 2003). Mr Richard took some picturse and forward to the claims dept. On February 16, 2008, I showed another employee of office depot where another buggy of office depot had hit my car, again. Please respond, soon!

Store hours are posted as 'until 9pm'. I went to the store on the evening of 1/17/08, knowing I was pushing the closing time, but according to my cell phone's digital clock and the clock in my car (both of which are correct) I had five minutes until closing time. I parked close to the door, jumped out of the car and when I got to the door an employee was blocking the door and said Sorry, we're closed. I said, The door here says you're open until 9pm. The employee answered, The store's clocks say 9pm. I got back in my car and my clocks displayed 8:56. That ticked me off enough to write this. I won't be going to Office Depot anymore. There are other competitors just as close.

Went to my local Office Depot to get a bookshelf on 12/28/2007 and was told it would be delivered on 01/03/2008. They never showed up. Went online to check the status, and it said delivery was attempted on 01/04/2008, but they left no note on my door. I called the store and was told to call 1-800-godepot. So I called, and they promised a delivery date of 01/07/08 or 01/08/08; they even called to confirm the date. I waited all day both days. No one ever showed up or called. I called the 1-800 number again. I was told if they don't show up on 01/10/08, to call back. Called the store 01/09/2008; they said they would email the warehouse, and I would hear something between 8am-12pm on 01/10/08. Again, no one called.

It was my sixth time calling because I was doing a Photoshop project for a friend -- he wanted business cards. I was trying to get a hold of CopyMax (Office Max's spin-off of Sir Speedy) to see what format I needed to make this card in to have them print it. The lady who answered Office Max's main line sounded like she should have just answered, "Welcome to Office Max, I obviously don't care at all about you, so hurry up and tell me who I can push your call off to." That, or she was just plain wasted (common in WV) and shouldn't have been at work at all. When she redirected me to CopyMax, I was on hold for over 30 minutes before I gave up. It does not take 30 minutes to get a call from one side of the store, a total of 1000 ft., to the other side of the store. It's completely ridiculous. I think that if they can't cater to something as simple as their customer's PHONE CALLS, then they should not be in business at all. If you can't do the job or show any interest in doing it to satisfy the customer -- don't market it.

On 12/20/2007 as I searched the internet I came upon the Office Depot web site and was delighted to see that they had in stock the digital picture frame I was looking for and it was available for next day delivery! I ordered the item, paid for it, and sent the email off. Later in the day came an email that stated that the next day delivery item would arrive on 12/26/2007! (I guess we don't use the same calender). I emailed asking if it could instead be picked up at the store and was told, no that was not possible.

In December of 2005, my husband purchased a Kodak digital camera with a two year extended warranty. He was told that should anything happen to the camera just call the number on the form and it would be taken care of. They did not specify anything. When the camera was accidentally dropped we found out that dropping was not considered anything and was not covered under the extended warranty, so we ended up with a camera that no longer worked and a year left on the extended warranty and no refund of that year's warranty.

I bought a Lenovo Laptop at Office Depot during black Friday, online. I ordered my laptop in the morning and the order went through; I printed out my order with the price and my billing address, and last four digits of credit card number I provided to make the purchase. Same day my friend placed an order for the same type laptop after me. He received his after a couple days, and I was awaiting mine I never received it. I thought maybe holiday time it will take a few more days to receive it.

I purchased a Hewlett Packard Desktop computer on 12/24/06. Hewlett Packard offered a $150.00 rebate. I mailed my rebate information on 1/02/07. It's now 5/26/07 and I still have not receive my rebate. I will never purchase another product at Office Depot as a result of this.

I placed an order at my local Office Max for a credenza desk, hutch and two lateral file cabinets. I was told that they would place my order but I needed to contact the 1-800 Office Max number so they could provide me with a estimated delivery date. they asked me to provide my email address and phone number that I could be easily accessible. They indicated that once the warehouse shipped the product they would send me an email confirmation indicating that the product had been shipped and an expected delivery date. I also asked if the delivery driver could call me at a minimum an hour before to ensure that someone would be home the date they delivered it.

Paid $450 for extended warranty that covered a laptop for 3 years. I was told in the store that no matter what happened to the computer it was covered. The hard drive crashed and Office Depot refuses to repair it. It was dropped a month after I purchased it (it was in the case) and sustained damage around the charge portal. It worked for another year and then the hard drive crashed. They claim it that the hard drive was damaged then and they were sorry but I was out of luck.

I purchased a computer and am still waiting for a $50.00 rebate for the monitor. Purchased Sept 17 2006. Today is May 6, 2007. I have called them numerous times, sent all the paperwork [copies] to HP, and have received no response.

OfficeMax advertised an item on their website, I placed an order and they confirmed it with an e-mail. Then a second e-mail confirmed that the order was being sent transmitted to their delivery center. Then 6-8 hours later they sent an e-mail saying the item was incorrectly priced and the order had been canceled. According to their terms and conditions there is a contract between the customer and OfficeMax once the order has been received and confirmed. I want my product at the price they advertised and accepted my order for.

Since I purchased a bookshelf on Wednesday February 21, I have been treated poorly. I was promised a delivery on Thursday, Feb. 22 and had stayed home the entire day, but no delivery was made. So I called and was promised a delivery on Friday, Feb. 23, but no delivery was made. So I called and was promised a delivery on Monday, Feb. 26, but no delivery was made. So I called and was promised a delivery on Tues. Feb. 27 between the hours of 8:30 and 12:30 but no delivery was made. Each time I had called, I received an extremely mean representative. I had paid cash for a product that was never delivered. Each time I spoke to a representative, with the exception of one rep., I was told that they would need to re-order the product, even though I had not cancelled the order on any day.

On October 4, 2006 I responded to an ad for a new computer with 2 mail-in rebates. One for $50.00 and one for $170.00. The $50.00 rebate was received as advertised. The $170.00 rebate has not been received to date. I have repeatedly checked the Office Depot rebate website to see what the status of my claim is. The website has shown for months that I have successfully completed 3 of 5 steps to get the refund, and that a check request for $170.00 is pending.

OfficeMax.com advertised a USB Drive for "$17.87" on their website on 12/31/06. I placed an order for 5 units. I received an email confirmation on 12/31/06 that the order was received, an email on 1/3/07 the order was being processed and an email on 1/4/07 that the order was cancelled "...due to an inadvertent typographical pricing error on our website." No damage other than a complete mistrust of OfficeMax.

In June 2006, I purchased two computers at Office Depot. My purchase decision was based on the rebates offered - two on each computer, one from HP and the other one from Office Depot.

I sent in ALL required info and material for rebate but I keep getting cards back saying they don't have what they need to honor rebate. They keep asking for secondary proof of purchase which is what I cut off the box to send in, along with rebate form and copy of store receipt!

I purchased an HP Officejet 7410 Color Flatbed printer All-In-One for a total of $536.24 and thats including tax. I was to receive it on 02/17/06 at home and I did not receive it because they came at 10:30am and I was at work. So then I called that same day to ask if I can pick it up at the store or if they can change the address to have it delivered to my work. I was replied to with no and the lady at the customer service did not evern ask for my order number and just told me they would deliver it the next business day and hung up.

An office chair was offered for 39.99 with a coupon code for . Item went through initially on website with coupon applying discounted price, then stopped. I called customer support and explained what happened. She took my order and applied discount.

We applied for rebate in november and we did not receive any kind of response from office max.We provided all the informations they needed and we mailed them regarding this for many times. But still no response.