Macy's Reviews

The associate in that department, Arlene **, was very helpful. She went above and beyond with her service. I had asked her a few questions and she went to the register to find an item, recommend a deal, and helped with every step of the process.

I opened a Macy’s card online to get 20% discount. The card would not connect to the order. I opened a chat. They couldn’t connect the account so promised that the card I was using would get the 20% off. Two separate customer service representatives promised this. ASSURED me of this. Full charges went through. I called customer service. They called me a liar. Said I had never chatted and refused to put credit through. They said to trust them on a new order on the card. That I should cancel the current order and that it would all be shipped. They ASSURED me all would go well and that I’d get the entire canceled order, that I would physically bring it all to a Macy’s store for a return credit. DO NOT USE MACY’S. They have a script they follow on customer. They are the absolute worst at following through and making sure of customer satisfaction. I will NEVER shop there again.

Place order 3 items on Nov 3rd 2023, received 1st delivery only 1 item on Nov 11, 2nd delivery with only 1 item on Nov 14th. Called multiple times trying to solve the missing item and get refund. But finally today got email saying that unable to issue refund due to delivery confirmation. Very disappointed and will never shop at Macy's again. Macy's you’re stealing money from me. Hope you’re blessed with that.

My wife just picked up a bag on those shelves, but the system reflects that the bag was not in sale. All shelves reflect the same 50% sale ad. Beware and avoid getting caught by the false advertising. Emily (store personnel) didn't honor the discount shown on the top of the shelves. Bad way to do business.

Whatever they can't sell it will be moved in a separate section of the store, marked down and they'll sell it as "last act" so it can not be return, final sale. They have the same policy for online orders, no returns for last act items, so it doesn't matter it will fit you or not. You'll be stuck with the items and the store won't lose anything. I will say that it's ok with a pair of jeans but how I can order shoes without trying it and not be able to return it. When I asked an associate in the store I was told that the price is really good so it won't be a big deal, I'm talking about $61 pair of shoes.

This review is for Macy's.com. I returned shoes September 28th, 2023. Macy's received them on October 2, 2023 and sent me an email letting me know that it takes 3-5 days to process the return then I will receive my refund. I've been waiting 7 weeks for my refund. All I get are empty promises. I have contacted customer service 4 times by email, once by phone and once by live chat to find out when my refund would be issued. Each time I am told I will receive an email in 24-48 hours confirming the refund is being processed. They cannot tell me what the hold up is and every representative says the same thing - that they have manually pushed the refund request through and I will receive a confirmation email in 24-48 hours (which never happens). I have never received an email telling me my refund is being processed. And I have not received my refund. This has been a nightmare trying to get my $90 back from Macy's.

I entered a women's fitting room with my daughter to soon discover a MAN working in and out of the WOMAN'S dressing room, WHAT? The next time he passed by us while we were outside of the dressing room, I noticed his name tag identified him as a SHE, are you kidding me, we are naked!! I can see in supporting others choices but NOT when it affects me unclothed and vulnerable. THIS IS WRONG! Make your fitting rooms unisex to tell everyone entering what to expect. When you do nothing, the signage of WOMAN gives women the expectation that a woman will be working in the area and a sense of safety and comfort, not controversial. I am upset that me and my underaged daughter are undressing in stalls that you can see in when walking by with a MAN walking around working the dressing rooms. This is unacceptable!

I ordered a few items online, and it was coming in 3 shipments. I received with no issue 2 of the shipments, but one of them I received a message that was delivered, but I did not have any delivery. I have a door camera that does not show any delivery on the date that Macy's confirmed the delivery. I called customer services 3 times, and they told me that they would issue a credit but needed a second approval. However, both times, I received an email that the credit was not approved. I tried to submit a claim with UPS and couldn't do it. The seller needs to do it. I am so disappointed and upset with Macy's. I have been their customer for a long time. This is stealing. They are taking my money. I have been so stressed out all this time. This was a gift for my sister's birthday, and I missed it. I am not leaving at this, I will sue Macy's and go to court if necessary to get my money back. This is unacceptable.

Macy's is racial. I can't order because I am **. I can't believe it. They told me I can't purchase from the store because of my race. This is not normal and I hope that something is done about it. I will never forget.

I ordered 3 comforters online and they were not delivered to the correct address in Texas but were sent to California. Tracking on the package now says returned to sender. I have talked to 2 different representatives who simply say they cannot help me and I have simply lost out on my money and will not get replacement products. This is unacceptable treatment for a customer.

On 10-20-23 they had a sale on Royal Luxe comforters king size for 19.99. I ordered 2. One in purple and one in chocolate. On 10-30-23 the purple one arrived. I waited the next day. The other did not arrive. I called them. They say they know as it was out of stock. No one called me. No email. No nothing. No credit. So I say, "Well send me another color. " The lady say 168.00. I say, "No it was on sale. You have to honor that." She said, "Fine." They will refund me then recharge me. Sounds like fraud. Why do you have to refund me about an order I placed with you that you never even notified me was a problem with the order.

I purchased two jackets from the online store and when the package arrived I received one jacket. I immediately called and notified them and then I received an email stating they will not be sending me my jacket or a credit because they show proof of delivery. Of course it got delivered. How else would I have gotten one of the jackets. I have made 6-7 phone calls over 5 emails and always the same response. "Nope. Sorry." They are basically trying to steal my money. I even provided them photographs that show there is no way two big jackets could fit in the small bag they sent me and still they will not send me my jacket or a refund. I have had to go through my bank and PayPal to try and get my money back. It is insane that a supposedly reputable company like Macy's would treat a customer like this. I will never buy from them again.

I’m sorry to say, but Macy’s has lost its luster! I used to love this store and its products, but the customer service and store policies are substandard compared to similar retailers and deter me from visiting. Their return policies are less than average. Customer service agents do not seem happy and will show you in every possible way.

Angela was amazing, what this store needed, very friendly, outgoing, asked me a few questions on what I needed and wanted and made a couple suggestions and even found my size for me and color. I absolutely enjoyed her company and she made my shopping experience fun. She was very professional and the store needs more of her. Thank you, you young lady and I will come back next Monday.

I bought from this store for more than 3 years, everything was good, I was satisfied. But last time, my friend decided to give me a gift and pay for the order. The security department didn't like this and they canceled my order but at the same time froze my money. I understand that everyone has their own security criteria, this is normal, but for the past 11 days I have been asking them to send a request to my bank to cancel the operation so that the money can be returned to me.

I want to say a huge thank you to Trashanda G. This employee helped me a lot and restored justice, although I was already desperate and thought that my account would not be restored. Thank you for your feedback, individual approach and excellent customer service.

Recently I had $10.00 in Star Money. I noticed, after a second email reminder, that the balance was around less $1.25. I assumed it was a mistake of some kind so I went into a store and an employee couldn't help me and suggested customer service. So I called them, thinking it would get straightened out. It didn't. The agent tried to explain to me that after I returned a package, they charged me for it. So when I repeated that back to him he said they didn't charge me. I told them, yes, they did charge me, but taking $$ out of my earned rewards. Since when does Macy's charge a customer for returning a package? I was livid. I sent customer service an email but haven't received a response. I cut up my card and will never shop at a store or their website.

I got a $50 gift card from my friend the month of April. I was trying to use it from Macy’s store but they said it was security locked. I called the Customer Service but they said it should be fixed very soon. But they didn’t fixed it. It’s my money. I can say, they are robbing. It long time and called them several times. They didn’t fixed it up. Also, I have the gift receipt. So, I want to get my money back. Don’t try to cheat with people please. Give me my money back.

I would like to say few words about Macy’s in Woodfield. There was miscommunication and misinformation and that created a little confusion. I went back to store and asked for Manager. The manager on duty “Francis” came and talked to me. I explained him the whole scenario and asked for the resolution. Upon hearing my concern, he admitted that mistake could have happened and we can try to fix it. He explained that reverting back would make me lose the promotion I received and therefore, he gave a very simple solution of accommodating me for future purchases. He also promised to train all employees so this mistake won’t happen again. I am very impressed and happy that the store has a very smart, customer focused and visionary person working, who knows how to solve problems and keep customer happy. Thank you!

I use a Macy's return label on the wrong package. The package was to be return back to Ralph Lauren Polo. It's been 4 week. And they are giving me the runaround saying that they're going to get in touch with the warehouse. And it would take 48 hour and I would get a email about return the package. Still haven't heard from them. I have been call them every day, still no return package!!!

I purchased a dress at the Macy's, Castleton Mall, Indianapolis, Indiana, to be shipped to my home. It was not received prior to my trip. Therefore, I no longer had a use for it and took the "unopened" package to the store for return. The clerk opened the sealed packaging (Note: double-sealed bags; the shipping package and another sealed plastic bag inside). She said she could not accept it because it had been worn. She called her boss to the counter. She also tried to say it looked dirty. As I explained the packages were sealed, just opened by the clerk, and tags were on. If they were worn, it was not by me. It was shipped to me that way. The shipping package shows it was shipped from Macy's Tuttle Crossing in Dublin, OH.

I received bathing suits as a gift. Unfortunately they do not fit because I'm pregnant so I wanted to exchange them for something else. By the time I received them and got to the store to return them it was 36 days past the purchase date so I am now stuck with items I can not use and my friend wasted over $150.

I attempted to purchase 2 items from Macy's. I paid for the items using my Discover card. The purchase was approved by Discover but cancelled by Macy's as I had never had a purchase sent to that address. I called Discover. They had no idea why Macy's did that. How does Macy's stay in business? As more and more sales move to online, they are missing the boat. BTW. I was not buying the Hope Diamond. My purchases, together were less than $100. Amazon, here I come.

I ordered a new sectional couch from Macy's. Their delivery people had no regard for my walls. They plowed right through my entrance with no consideration for my walls, ceiling lamp, etc....I asked them to please slow down, but they told me they had other deliveries and if I had damages, to make a claim. They completely dented my walls and could not care less. I have never seen anything like this before. It was as if they were frustrated with their job and doing it on purpose. They were very aggressive individuals and once they dropped off the couch, I could not wait for them to leave.

Macy's has come up with a new type of bait and switch and because of their business practices I will never shop in Macy's again. Today I went into the Men’s Department to buy two pair of Haggard pants. The pants are always $44.95. I always use my Macy's credit card because the company sends me monthly coupons that are good for all products, “even products on sale.”

I bought my first designer purse end of August 2022. Around April 2023 the handles had split and were breaking. I reached out to Macy’s to see if there was anything that could be done since it had been a while since I purchased the purse. They were actually very nice and accommodating. They had me bring the purse back and gave me a full refund. I purchased another purse using the refund. I was quite impressed they did the refund considering I was over the 90-day return marker. Big round of applause for Macy’s. Pleasantly surprised.

First and foremost, I believe that Macy's is the best department store I've ever been to in all my years of shopping! I am an avid and loyal customer for 25 years now and always felt that they were just perfect! But recently, Macy's has changed their return policy to a strict 30-day return, which is a great disappointment to me because there are times where time slips me by and it may be a little past 30 days. I have recently encountered, a problem with an online return. I spoke to a representative within the 30 days who told me that a refund would be issued, and that there was no need to return the blouse I purchased because it was damaged. So I waited and waited for the refund, but nothing ever happened. I called and explained everything to the new representative who found no record of my previous conversation, which completely amazed me!

I have been a Macy's cardholder for many years. Every other month they send coupons by mail. The coupons state it can be used for sale and clearance items! I have not been able to use not one coupon in the last six years. It is so ridiculous. Why do they waste time sending coupons if they cannot be used for anything. I asked the cashier to pick any item that I can use a coupon toward. We scanned 5 different items and I could not use the coupon for any of them! Macy's coupons are a scam!!!! Don't waste your time trying to use them!

I must say that I was very shocked, in a good way about the experience I had yesterday at Macy’s. On August 30, 2022. I bought my first designer purse. Over the past couple of months the handles have started splitting open and I thought that a designer purse would hold up better than that. I figured, since it had been close to a year, that Macy’s probably wouldn’t be able to help me, but I called to see. They actually told me to bring in my receipt and the purse, and they would see what they could do.

I ordered my friend a gift card online. However, I received a message that this request couldn't be processed at this time. I called customer service and they said try again later, the system might be down. I was assured that I was not charged. I tried again and successfully made the order. My friend thanked me for the two gift cards. I immediately called customer service and they said that they would look into it. Today I received a letter that I am responsible for the 2 cards since they were used. They also Stated that if I didn't pay immediately, they would report me to the credit bureaus.

I purchased Cookware set on June 7 and opted for an Express Shipping where it was written as 1-2 Business Days. As I need the things asap then I don't mind to pay an extra USD 15 for the Express Shipping cost. What I found out now on June 8 from their site that the items is "On the way, Arrives by Monday, Jun. 12" whilst if it 1-2 business Days it should be arrived by 8 or 9 June. I felt ripped off by paying an extra cost for 3 Days shipping instead of 1-2 Days.

I ordered a package and did not receive any item. The Order was supposed to be delivered to my apartment but it was not. I called customer service on 5/11 to clarify this problem, they assured me that this order was delivered to USPS post office (although this is not where it is supposed to be delivered). I went to this USPS office and requested this item but the manager told me that they did not receive this package. They declined reshipment/refund. To mention that the customer service representative was nonprofessional and rude, he hang up on me instead of trying to manage this issue.

Received a couple of broken dishes in a set purchased, delivered by mail. I was told I could not get replacements because I filed too many claims. When I asked what they were taking about. I had two claims, one pair of shorts out of 15 items that didn’t arrive and one pair out of two of tennis shoes for my two grandsons. I ordered 2, received one with no credit. I called and was told it didn’t come because it was out of stock. This was from deliveries occurring in a one year period. I was told not to keep inquiring. When I sent a list of my deliveries and returns with transaction numbers which in fact are from my statements they said I can no longer receive deliveries. When I asked for information about what they were referring to. I was told not to waste my time. I’ve had an account for 30 years with no issues. Never did find out what these claims are and why I can’t get replacement dishes.

They denied my pet damage claim because they felt it was repeat damage not new damage. It was new damage but there was no way to prove this so they denied it. I think they use any excuse to deny a claim. This insurance is worthless. Do not waste your money!

My wife purchased a very expensive countertop ice maker from Macy's online for my birthday (GE Opal 2.0 Nugget Ice Maker with Side Tank). The unit arrived about a week later and was defective. Customer service clearly had communications issues due to a language barrier and initially had the unit set up to be replaced. After days and days of waiting for tracking information to arrive I called customer service back only to be told that the unit first had to be shipped back before a replacement would be processed. A return shipping label was sent, the unti was re-packaged and picked up by UPS.

Macy's has a very bad job of buying through the website, it has bad communication. I made a purchase through the Macy's app, they simply canceled the purchase and did not communicate it to me, bad website, bad communication, devalues ​​the customer, Macy's only has a name but the services are terrible.

I have a $100 credit limit at Macy's and tried to increase it to $200. I had some late payments when my son was ill and I had to put medical bills on credit cards. This was almost 5 years ago and I have not paid one thing late since that time but I was denied an increase of $200! I have a GREAT job, am almost debt free and have credit with many other departments stores with much larger limits. I cannot believe that this company treats their customers so badly. I spent all morning ordering items and then called and spoke to three different people only to hear the same thing, NO, you can't have an increase from $100 to $300 even though you ALWAYS pay your bills. I just bought a new car a year ago with a great interest rate too! Why would someone sell me a car and Macy's won't let me have $300 in credit? Very insulting!

I would like to personally thank Jawan ** an employee with Macy's store 744. Ms. ** always take her time to ensure each customer is completely satisfied before leaving the store. There were several items I wanted to purchase but they were out of my size in the store. Ms. ** offered to locate the items online after searching the store for my size. It is rare to receive this type of customer service this day and time. I only shop this Macy's because of Ms. **. Thank you Ms. **

Since February I have been receiving mail addressed to my home address for Dana ** and Nicki ** from Macy's Civil Recovery Department. There is no one by those names living now or ever at my home address. Called Macy's three times and was told by both Erika and Barla to return the wrong mail and someone at Macy's will look up the account for the correct address. I even got a letter addressed to Dana E. Taylor from the Camden County Prosecutor's Office dated 2/3/2023. Today I received letters using my home address for both Nicki Thompson and Dana E. Taylor from PRA Law Firm LLC. I had to notify my identity protection service about this. I want these letters to stop. This is harassment.

We had to be fitted for suits for wedding, Helen was excellent and her attention to us. She was very knowledgeable in the field of men’s suits and was friendly and professional. An expert in her field.

Macy's credit card charges 32% apr. Then they say you can return things but if you've been a customer for 20 years those Add up. So they cancel you as a customer which is just ridiculous. The house flooded and we ordered a mattress, they canceled the mattress order when we were in a hotel waiting for it. No one cared or even tried to help. So we had to reorder the mattress and then the delivery people came but somehow didn't have our apt number. It's literally on the order and the website and the credit card. Not our fault, yet we wait another 15 days for delivery. Then they say we are costing them too much and cancel us as customers. Stay away if you like your money and sanity.

Do not fall trap to the Macy's credit card,, don’t do it, it’s a scam. APR is 32%. They don’t tell you it’s only 100 saving. It’s not an upgrade, the store is filthy dirty. The sales associates are sloppy. The bathrooms are disgusting. Clothes are made cheaply and are way marked up.

I recently visited Macy's at the Walden Galleria Mall in Cheektowaga NY. There were some good sales but customer service and friendliness was very lacking. I needed to check out and the store was not busy but I had to go around the store asking to be checked out and the workers were very rude and would not help me. After asking the 6th person to please check me out it was a success but the worker acted like it was an inconvenience to drag her away from the group of Macy’s workers gathered together talking. Never in my life have I encountered such terrible service.

Purchased 2 gloves from Macy's. UPS email me that my gloves have been delivered. Unfortunately, I did not find them. I submitted a claim to UPS for lost items. UPS sent a check to Macy's to refund me but Macy's declined to refund my credit card due to 30 days not reporting to Macy's that I did not received my merchandise. I'm confused why I have to report to Macy's when UPS failed to deliver. Macy's got my money and my refund from UPS. Macy's customer service sucks. Every time I call I'm always talking to someone from a different country.

I cannot hate Macy's more. This is the only company that never sends out communications, bills, or anything. This store sucks and I am not shopping here anymore EVER again. The online account is confusing and makes ZERO sense. It is NOT user friendly. Who designed the damn website? Were they high? I will use AMAZON instead OR ANY other clothing store. I am destroying my card and burning it!

Had to contact customer service about a recent purchase and the rep did not speak English and you could not hear anything because it sounded like there was a party going on. Terrible customer service. Will be getting rid of my credit card.

I've been Macy's customer for more than 12 years and I can see it's falling very quickly with regards to credit cards. Their credit card payment website sucks on desktop, mobile and via phone. It wasn't like this before but looks like Macy's is cutting down its cost on maintaining its software. It doesn't let me pay in any way except for visiting the store physically and paying through agents at the store. Due to this I've missed 2 payments already, which is ridiculous!!! I'm not going to be their customer anymore.

I find it unbelievable what corporations will do to you without remorse... I have been a cardholder for quite some time with Macy's - and I illegally terminated from my last job and my former employer is now in court for multiple violations. Because of this, I am collecting unemployment and FOR THE FIRST TIME, I am late on one payment, so they decided to punish me further and decrease my credit limit by hundreds of dollars - ARE YOU KIDDING ME WITH THIS?! This is not my fault - I'm a victim here... and now a financially struggling one who has now endured further punishment by Macy's who decreases my credit - do people really need to keep kicking people who are already down?! What has this world turned into?!

I haven't ever been to Macy's and received a gift card for 100.00. What I wanted to purchase was 105.00. I asked could I apply the 100 and pay the rest, Split the payment. They proceeded to tell me that in order to use my gift card 1st I had to have double on the card of what I was purchasing, So to order this I needed to have 210 on the card? Why do I need double to even use it? So, the person that purchased this card was screwed? I can never use the whole amount on the card because I have to have double? 2nd she said they don't split payments? Really who doesn't do that? I will take this gift card to another company and I won't be back.

Don’t waste your time using online shopping. I’m in a different location than home for a little bit. Every single time I try to change the shipping address or ‘continue to payment’ crashes, and says server is no longer available. Total **. I have no issue with any other website here.

12/28/22 12:26 PM. I have been waiting for a credit from Macy's of $101 and a replacement credit card since June 2022. There was fraudulent charges on my account in June and I called that month. I physically went to the store and spent two hours trying to fix this!! I was assured at the time that they would send my credit of $100 out and my replacement card at that time. I never received either and since then I have called 12 more times and visited the store three times. Each time they've told me I will receive my new card in 7 to 10 days. I still have not received it! I finally got the credit in the mail on December 12 but no card when I called today. They said all credit cards are delayed!! IT HAS BEEN 6 MONTHS!! THIS IS THE WORST COMPANY TO DEAL WITH!!

Updated on 01/24/2023: This is a update from December 27, 2022. So from the previous review, you will know the story about the gift my wife brought for me on Christmas, anyway customer service took a whole month to finally admit that they did not have the missing piece to the watch. Every time they talked to my wife about the watch one agent said they didn't receive the watch back yet. We waited a week and then they said they couldn't talk to anyone in the shipping department then we waited another week and then they said give them 48 hours and they will have a answer all and all it took them a whole month when they finally admitted that they did not have the item. I being a advocate for collecting things told my wife never buy from a third party, always buy from the manufacturer. You get a better warranty on your items.

Went there the other Day a Saleswoman I think was the manager Named Alyssa, greeted me with a kind smile, very professional. I've never had better a better customer service experience before, you can tell when I asked her for assistance she treated you like family. She was able to provide me good insight on gifts I needed to buy. Overall I was able to complete my Christmas shopping all in one visit. When it was time for checkout I was explained about the rewards program which help me save more. The world needs more genuine people like her. Thank you for everything too. If I could give her 10 stars I would. She definitely deserves all the credit and recognition. Happy Holidays

I visited the local store and at the suggestion of the sales lady placed an order in store to be delivered to my home address. What I received was not what was ordered. When I call customer service they keep asking me for the item number I expected to receive. How am I supposed to know that? I did not research or place the order. Your store team did. I have no resolution to your mistake. As of today I am not recommending Macy's. There is too much competition that gets it right and corrects their mistakes.

Macy's charged my debit card approximately $1000 on multiple transactions I did not authorize. If you change an online order for any reason (they had my incorrect shipping address) they can charge your bank account repeatedly. They were going to ship my order to the wrong address, I had to change it. As soon as you “authorize” them to make a change, they take that “authorization” code and use it to put holds on your bank account, in my case for 3 transactions I never did, and will not release the funds until you dispute it through your bank. Apparently after your bank files a dispute, Macy's can still hold on to your money for an additional 7 business days.

Guess I'm old, 70 YO, who remembers when 'quality' retailers like Macy's, Dayton's/Hudson's DID good service... I fear senior management of Macy's is toooo influenced by the BAD Wall Street Earnings expectations of retail profits... Would be GREAT to see the Sr Mgrs tell Wall Street, '**-You' we'll report earnings ONCE a year, we're Macy's... but.... I went into the St Pete, FL Macy's to buy men's jeans, 10 days before Thanksgiving, Nov 14.. NEARLY no Associates to help. The well meaning poorly trained (**) women at the cash registers were struggling with what I later learned are 30-YO cash registers!... One finally was able to locate my jeans in a store 20 miles away. I agreed to pay the $10-15 to have them sent to my home... (BTW, the Holiday displays in the store were old and horrible!.. Still dust and particles left from past 'decor' on the walls on either side of the escalators...

I ordered a perfume for my daughter online as a birthday gift. The order was received, however, after several days I got an email that it was sold out. OK. I made another order - this time it wen through, or so I thought. When the package was opened, instead of the perfume there was a lip gloss made by a different designer. Macy's refused to give my money back, because "the package had been delivered". After sending them several proofs (photocopies of receipts plus photo of a package content) they finally agreed to give the money back, but wanted to return the perfume my girl never got in the first place! I called and emailed again, and, this time, they seemed to got it and wanted the lip gloss returned. So, instead of enjoying her gift, my precious girl has to find a store or print label and return something I or she never wanted. Nice. Never again anything from Macy's!

THEY HAVE THE WORSE CUSTOMER SERVICE REPS...If I could have given them a zero I would have....Those reps are out of the country and know they are not held to the same standards so they feel they can talk to you any kind of way and just right out lie to you. And the supervisors are worse than that...They give sub-par service and when you ask for their name they refuse to provide it. Needless to say I got one and I literally had to cuss her out and hang up on her as she tried to blame me for the fact that they split my order and then when the post office returned it, saying they could not locate the address and it was shipped to the same address as the 1st order and the 3rd one. I asked several times for this order to be replaced and that is when the lies came into play.

I ordered Instant pot duo plus from their website as a gift for someone but when she received it, the display was broken and it was damaged. I felt so humiliated because it was a gift for someone special. Please don't order anything from them because they don't really care.

I ordered baby clothes and a few Christmas ornaments early in November 2022. The order was split into 3. I received one ornament and the other two packages still have not arrived. I spoke to Mr. T aka ** at Macy's online to help me find my other packages. I was told to wait 10 days from the last USPS scan. So no help from Macy's. I contacted USPS for help and put in 2 missing packages forms. Today December 2nd the post master called me. I was told the company printed up a shipping label but never shipped anything. This has been the worst shopping experience in my entire life. I will never shop with Macy's again.

I applied online last week and completed several assessments. Within the same day I submitted everything, I received a phone call from a female recruiter that spoke broken English, and I could barely understand what she was conveying. She gave details about the job that included a start date of January 9, 2023, and being required to go into the store twice monthly, for trainings and meetings. Mind you, this is supposed to be a Remote position. So the need to go into a busy mall/store just to conduct trainings and meetings, vs having it online via an app like Microsoft Teams, makes absolutely no sense! I personally believe they're one of those companies that wants to establish a certain amount of control over remote employees by forcing them to come into the office, and trying to create a fake "Family" environment.

1 star because it is mandatory. It has been more than 8 days that I placed an order for merchandises from Macy's and I still did not receive my items (vest and boots). Even worse, I chatted online with a Customer Representative and I was offered an option of reshipment. However, a day later I receive an email stating that there was a proof of delivery (to someone with a different name other than mine), and due to this reason Macy's would not be able to reship and/or refund my order. BEWARE OF THE SCAM. I WAS CHARGED FOR THE PRODUCTS and now I NOT ONLY DID NOT RECEIVE THEM, BUT ALSO LOST MY MONEY. I have pictures to prove my statement.

Wow. I hadn't been to Macy's since before the pandemic. Went to buy a pair of jeans. The Women's department was a wreck. Racks crammed with utterly disorganized merchandise -- not organized by brand, style or size (though strangely the men's department was much more organized). Staff only at checkout where there were long lines even on a relatively not-busy day. Only one dressing room open and it looked like a teenager's closet. They had a 'sale' going on Frangos so I bought a box. When I opened it the Frangos were all spoiled (last year's stock? and/or stored near heat? I returned them). I used to think of Macy's as a place where one could get quality merchandise and decent service (I will say what little staff there was were friendly), but now even Target does it better. I won't be back.

MACY'S American Express Credit Card member since 2016. Close my account and card with them because they want me to pay for fraud charges that I reported to them the same day it happened. After they told me about investigation but never did anything only when I filled out a complaint with CFPB they start behave differently. BE AWARE. MACY'S American Express card is NOT SAFE and will take a lot of your effort to prove that you didn't do. BAD CUSTOMER SERVICE and SHAME on them...

I am having a terrible experience with Macy's store card. They keep charging me $ 2 for "late payments" which is totally false. I called them last month and someone from a far east Asian country came on the phone and they promised they would take the charge back after they saw I had paid in time. Not only did they not take it back but they charged another $ 2 for another false "late payment".

Macy's shipped incorrect items on my order (someone else's order). I contacted customer service, requested credit, despite verifying credit amount, agent issued incorrectly not crediting for 1 item. Despite numerous calls to resolve, it's not. The response was they are sending a merchandise voucher...I charged the order on my Macy's card and expect a credit against the charge on their card. No...I have to pay that and spend the merchandise credit. I'm contacting the BBB for this practice. They made multiple mistakes, I made none and am paying the price. They also asked me to return the incorrect merchandise, which I did, making a special driving trip to the store. I am permanently ending my shopping relationship with Macy's after 40 years of shopping.

I am a long time customer of Macy's. Recently, I purchased a couple of tops. In washing them they shrunk a lot (a whole size down). They would not exchange the tops nor refund. (I followed washing instructions.) Another time, I bought a dress and the hem started coming down, totally unraveled and I was at a wedding. Luckily, I lived nearby and went home to change. Once again, no exchange or refund, They don't guarantee anything!!! If you wash it and it shrinks or doesn't hold up, you're out of luck. My sister in law purchase some tennis shoes, after wearing them for a week, they started following apart and they would not exchange shoes. The shoes looked new, except for the edging where the threads all came loose. Careful what you buy!!!!

Unfortunately I had a horrible disappointment with Macy's gift card service. On June 11th I got married, I received from a friend a gift card of 200 dollars, when I went to use it they had already used it. I immediately called my friend and he brought me the receipt so I could go to the store or call and try to resolve it. I went to the store where he made the purchase of the card. An attendant called the central and they said that this card would have been used, but they could not provide the data of who made the purchase, and only I would have had contact with the number of the card. I was the one who scratched the card, they said they would contact me by email or send me an opinion by post. Today it has been almost 3 months and until today I have not received any response. After visiting the store, I did too I sent an email and also got no response. Definitely don't buy a Macy's gift card.

Sunday Sept 4th 2022. Macy's customer service at Westshore Tampa Fl was the worst I've ever experienced in the US. I was trying to use a gift card that I got some time ago and the lady who was helping me was amazing and very patient but she couldn't authorize the transaction. I called the gift card company and they told me a manager had to overwrite the transaction. It took 45 mins for the Manager to show her face and after she came she did nothing. Macy's is overpaying managers for nothing. Losing money in hiring people that have zero customer service skills. She said she couldn't process the transaction. She had to enter it manually, and she refused to do it. She lost a client because will never come back to this store again. With all the current competition that retail have Macy's should take care of their clients. This was lack of detail, horrible customer service.

Ordered expensive purse on sale from Macy's. Paid 25% off. When received purse it was ticketed at 60% off. I called customer service for adjustment on charge. They refused to adjust price. Said I could return purse if not happy. They would rather lose sale than adjust price. I spend $1000’s with Macys a year. Even if I didn’t they should have adjusted price. Bad customer service.

Placed an order for several hundred $. They weren't able to ship the order so they canceled it, but I didn't get my money back. The customer service department informed me that I would only get my money back in two weeks because that is the company's policy. Yeah, you read it right. If they are not able to process your order their policy is to hold your money for two weeks. That wasn't right and asked to put me in touch with their boss to resolve this issue. But they just ghosted me and completely ceased to respond to messages.

Several fraudulent purchases were made to my Macy's credit card. A fraud investigation was begun. I received a somewhat menacing letter from Macy's stating that if I didn't contact them within 10 days of the date on the letter, I may be responsible for the charges. I tried countless times to get through on the number listed but it didn't recognize my billing zip code. I could never bypass the automated loop and talk with someone. Even the local Macy's story sent me to the same number. I have yet to talk with a human being. Just sent a letter. At this point, I am prepared to go to court to protest these charges.

I had to put one star to be able to do my complaint. But there is no star in this review. I was waiting for a delivery from Macy's. I am a loyal customer since 1998. I never had any compliant. I noticed that Macy's these last years is not the same as it was before. The customer service and the store itself does not look professional and with the high standards it used to be. But even then I was very loyal with this store. Until, I had a very bad experience, first I bought a mattress that was delivered at my house with no box spring, they left the old box spring there without me noticing until I got home. The box spring since did not match the mattress was very high and that difficulted my way to jump in and out from the bed.

After contacting all the credit companies I deal with to notify them a change in address Macy’s was the only one that did not do a change of address. This resulted in my account being late. I contact them for a third time when a I discovered I had a small balance and paid it off. After speaking to a rep from Macy’s she told me they would send a letter to the three credit bureaus and reverse the late comments. On July 29th (approximately days later) they send me a email stating they can’t reverse it. I had a credit score of over 840 and now they dropped it to mid 700’s. After looking at reviews and talking to others who have this card they have experienced similar problems. DON’T EVER USE THIS COMPANY. Get a regular visa or master card. They treat and communicate much better.

Courtney supervisor online department informed today Macy's will not allow me to shop online because their carrier (UPS) lost my shipment. This has happened twice before. It is not entire shipments being lost it is one or two items out of a shipment totaling 10 or more items… I guess I won’t be shopping at Macy's any longer but I think there should be some sort of class action as I have read other consumers treated this way as well.

I purchased shoes for my daughter. They were too small. Filed a return on the app. Dropped the shoes off to ship back. 3 weeks later the shoes are sent back by Macy's. I called to find out what was going on. Customer service was no help at all and clueless to what happened. Told me to give the shoes away and I would receive the refund in 5-7 day. (I kept the shoes because this is my second online order and I had issues with the first order.)

I ordered online for Amount 181.72$, order had 5 bags. Called customer service after a week (Dec 6th, 2021) and I was told package must have got lost. I will get the refund automatically. But representative never made that note. Later status showed as I received it Nov 28th, 2021 without receiving it. Called several times, every I was told I will get refund and no action later. Called recently one of the ordering dept. Representative named John gave ref no. **. Said he will follow and process the refund.

BEYOND FRUSTRATED and DISSAPOINTED with Macy’s customer service. Ordered over $600 that was never delivered and we filed a Police report as Macy directed. After months, it now appears Macy’s is actively creating a sham regarding mail order, given dozens of Macy’s people participating in run-around, holds, and transfers rather than addressing Macy’s failure to deliver. Worse by ignoring addressing concern, other than refusing to explain.

We were just at Macy's...They literally gave two minutes till shutting the door. We had no idea they were closing until then. It took one minute to call my nephews who were getting a water ice and meeting us at a certain spot in Macy's to go home and tell them to run back to the store from where they were at to be with us to go home as we just had found out that the store was closing in 2 minutes. They closed the door and we asked if they could reopen it just to let the boys in who just made it to the door. They would not. Total kid safe issue. Then since they couldn't get through they started walking away from the door.

I’ve ordered many items Through Macy’s website. One of these items hasn’t be delivered to me. I contacted them to get refund for that items. And here’s what did they replied: “we will not be processing any reshipments and/or credits on outstanding online orders that have shipped to you”.

I order a pair of women’s 8M Eastland shoes. Instead I received a pair of men's Eastland size 8D. The receipt shows I can return the shoes to a Macy’s store but there is no guarantees that the store will take the return. I tried calling and 2 times there was a 20 minute wait time in which both times when the customer service answered my call they then dropped my call. I don’t have time for this and expected more from a store such as Macy’s. I wanted confirmation that if I were to travel to their store’s location that the shoes they incorrectly sent would be accepted and I would receive a full refund.

I ordered a jacket, and twice I received the wrong size. I can understand a one-time error, but twice? I am very disappointed!!! I called customer service, and they were no help. I live very far from a Macy's store and UPS. It was all a waste of time and gas since I had to drive to a UPS twice to return items that Macy's sent incorrectly. In the end, I was not able to obtain the jacket since, after both attempts, they were out of stock. I am extremely disappointed with this experience! I was ordering the size I needed, and I was sent whatever size was available! Shameful! Waste of time and money!

They are the WORST store card I've ever owned. ....The website login doesn't work, so you cannot access your account to pay your bill. You are basically stuck having to visit a store, or call their 800 hotline, and deal with one of their outsourced CSRs.... who charge you an EXTRA $5 just to post a payment. A complete rip-off and unacceptable. .....THEN they closed my account without notice (per an 800 Rep) after I'd kept my account in good standing very almost 11 mos. One of their excuses... They were unable to "post my payment due to a bad routing or account number." ** I'd ALWAYS paid with the same account. ....I am sorry to Hades and back that I EVER opened an account with them. I've already filed several consumer complaints about their shady practices. Once I pay my account, I am DONE.

I applied for a card in 2019. In Jan 2022 I made a $15 purchase. Macy's pulled old address from an old account of mine and sent statements to the wrong address. In March I got collection calls for $70 (including late fees) and I paid off right away. But this incident lowered my credit score by 100 points and Macy's refused to provide a letter acknowledging it was an error for me to present to credit bureau. They are not accountable for their mistake at all and argue that I should have a "return mail code", even though I don't need one at all since I provided the right address. I am utterly shocked and extremely disappointed that they do not care the kind of negative impact of the mistakes they made to the lives of their consumers. I would never use or apply Macy's credit card again in the future.

I ordered three items on Macy's.com. The items were to come in two different shipments. I paid $28 for delivery. The first package said it was delivered but didn't show up until 4 days later. Okay, I got over it. The second package was supposed to contain two specialty pans, but only one was in the box. I waited a couple of days just to be sure it wasn't also running late. It never came. The preference of Macy's is to chat online with someone, but the chat kept just stopping and then started over. Finally, I called a local store in desperation and they connected me to a living person who said that she couldn't do anything until after three weeks, and that time started when I spoke to her, not when I first started to communicate with Macy's.

Went to buy swimwear. Saw two racks that's stated 30% off or greater. Found unreal deals on shorts. When went to cashier she rang up and noticed the pricing did not match the ticket. Cashier said, "I need to call Manager," when I asked about the ticket pricing. John Dept manager came over. I explained to him about the pricing difference. He said it was a mistake. I explained to John not my issue if staff either put wrong price or not. He said, "Well I can't do anything." I asked for his boss which Allie store director came to see and I explained to her again the same. She said. "Well it ran out of ink."

I purchased dinnerware from Macy's online. The company that sent the plates (did not come from Macy's) included a packing slip with their website. They sold the identical place setting for almost half of what Macy's sold it for. Macy's refused to meet their price. Buyer beware! Macy's is a rip off

Macy’s has to have the worst customer service I’ve ever encountered. I bought a ruby ring, an opal ring, an emerald ring, and sapphire earrings from them all within the last two months. I went in to have the ruby ring resized to a 9. If there’s a potential problem resizing a ring, a reputable jeweler would say something to the client, not just resize the ring.

A $50 gift card was sent to me as a gift on Jan. 4th 2022. As of today January 31, 2022, I still have not received it. Contact was made by email Jan 28 and I received a promise they would send it out 24- 48 hrs. Now they are telling me I have to wait 14 days to receive it. This is very poor service. I still do not have my gift.

I am used to a certain level of service everywhere I shop. I am a good customer who is patient and self sufficient. This Christmas I received very disappointing service from macys.com. The first Christmas present I purchased this year on November 8th 2021 did not arrive until January 8th 2022. Any excellent deal that I purchase such as a Hamilton Beach can opener for $22 mysteriously was not in the package when it arrived and lo and behold that item is no longer available. That's called bait and switch and they got to use my money for a full 39 days while I waited for these orders to arrive.

Retailers often complain about losing business to Amazon, or other online retailers. Many have had to file bankruptcy and/or go out of business. If they had good leadership, they'd be able to easily figure out why online is now a trend. It's not only convenient, especially during the uncertainty of the pandemic going on, but it's the lack of customer service and return policy. I well understand, business need a return policy to stay in business alone. However, during these times, and during the holiday gift season, the return policy should be less strict and excellent customer service skills should be a priority.

I ordered 3 online Christmas gift cards totaling $300. I got an email later in the day that the order had been canceled and I was asked to call the "Consumer protection team," which I did. In a series of phone conversations with foreign-accented, barely understandable individuals, I could never get a clear understanding of why the order was canceled. My PayPal account I used to pay for the order had a balance of over $27,000. I suspect the emails and calls might have been fraud spoofing. I've canceled my account with Macy's and do not intend to order from them again. Beware.

So for the last few years, Macy's has been trying a marketing ploy much like that of Kohl's...except Kohl's actually WORKS! I've been a loyal Macy's shopper for years and this year I did a lot of my Christmas shopping there. I earned some Macy's Money and when I went back to buy additional gifts I tried to use the money I earned to put towards my order. I kept receiving error after error, so I called Customer Service. I thought all was well when she put my order through but NOPE, she had issues too and told me that I was unable to use the rewards but she didn't know why!

This was the first holiday in which I ordered as many clothes, shoes and gift items as I did from Macy's. >20 items. Very nice surprise that all the orders shipped accurately (sizes, colors, etc) except 1, which Macy's rectified in just 1 day after my call to customer service. Impressive that this store can handle the rush so accurately. Moreover, Macy's allowed me an exchange 1 day past deadline (since timing was so close). On clothing return to the store was fast and painless. Finally, my Godiva chocolate gifts came in a styrofoam box with a cooler pack, and shipping was free due to the amount! No boxes broken nor damaged.

Do not place an online order with Macy's! They tell you something is in stock, claim that they have shipped the order so they can charge your credit card but they don't actually ship it. They then sit on your money for an indefinite period before they return it to you. I am sympathetic to Covid related delays and shortages but why do they debit your credit card before they ship? If they don't have stock just say so and don't take my money!

Macy's in store shopping is fine and their online ordering process is acceptable, however if there is ever a problem with an order, you are in big trouble. Their customer service representatives are very poorly trained and seemingly have no interest in solving a problem. I ordered an item on October 16, and am still trying to get it shipped. I have been given stories included expedited shipping only to find that the order has not yet shipped. I asked to replace the shipment and was refunded instead, after being told to wait a few days for someone to send me an email.

I decided to give Macy's a try, and ordered some items for my mother's birthday. When I get the order confirmation, it showed the gift AND the bill were going to my mother's address! I hurriedly contacted customer service, but did not know they were so PISS POOR! The first CSR didn't know her job, and hung up on me after I requested to speak to a supervisor - 26:19. The second CSR said if I had called within 30 minutes, the order could have been fixed, and she promised she wouldn't hang up, but she did too.

I am or have been a devoted Macy's customer for umpteen years and have NEVER experienced the store in such disarray. I shopped in Macy's Freehold, NJ where clothes were trashed on the floor. I found apparel from one section in an.

I have bought a lot of products online since the pandemic and even before I bought a lot of my items using the Macy's app. I had a problem with my rewards money when I wanted to use it to save some money when purchasing an item. The rewards money was not taken into account when checking out. I ended up calling Macy's customer service, the first agent who took my call redirected me to another agent claiming that my problem was with another department, then the second redirected me to his supervisor who sounded on the phone like she was driving and didn't try to solve my issue, claimed she couldn't understand what I was saying pretending it was because of my accent (yes I'm an immigrant and I speak with an accent) but it's not the reason for being rude and hanging up on me. And it wasn't the first time that I had been treated rudely by their customer service rep.

I wish their was a negative 0 stars for this company. Yesterday I tried to purchase suit on Macy's online for my husband for our son's wedding. I paid for it with my Paypal account. Then a few minutes later I got an email from Macy's saying they would not process my sale and refunded my Paypal account. I called to find out what the problem was and their terrible customer service reps from some foreign country refused to tell me what the issue was. They confirmed all my contact information with me and still would not process the sale!

I bought a weight scale and shipper UPS kept updating fake info and my request for a return approved. I received a credit card with same amount. So the refund on return is cheating. NEVER SHOP MACY'S AGAIN.

Macy's advertised prices don't match up to the self prices. The self prices are higher. When you try to rectify the issue you are met with rude customer service. They serve soft serve ice cream. The ice cream machine is seldom cleaned and poses a health risk to the community. The health department should check into this.

I am a Platinum Card holder with Macy's for 15+ years & have spent over 20k at min. I had some issues with recent orders & as a resolution they blocked me, my NAME & my address & are forcing me to now shop in store ONLY. I didn't get any call from their Investigation Dept to find out the issue and what steps I took to overcome the recent thefts/missing parcel issue - They just sent me a brutal insulting email saying no refunds/no shipment to YOUR NAME & YOUR ADDRESS which I was very hurt by.

My local Macy's has discontinued its plus size dept. I used to enjoy going and looking at items which would fit me. I wear a size 1X. Now any plus sizes are simply mixed in with the regular sizes. On a recent trip I was only able to find one top in my size. Very disappointing! Won't be going back to a store which so heartily fails to be inclusive of diverse body types. There is nothing there for me.

Enjoy the 3 story Macy’s in downtown Philadelphia, it gives you the feeling of old High End Stores from days gone by. Plus the deals you can find on items in Clearance or “Last Act” as Macy’s likes to call it, are incredible. I also feel with Macy’s I am getting a quality product at a fair price and returning something I did not like once I got it home, has never been a problem.

I enjoy going to Macy’s cause I can find everything I like whether clothes, shoes, furniture, perfumes, jewelry etc… Love it!! Prices are reasonable always new arrivals.. I can also find stuff for my kitchen, customer service personnel is always professional and kind, store always clean and in order. Good offers every season..

Macy's overall is a store that has quality service, standards and products. If an item goes on sale after you buy you can get the difference back. If an item you no longer want you can return for your original refund or a giftcard. They have great in-store customer service. It's my number go to place to shop for just about everything. The items I buy last a long time too and If you can't find an item in store they will ship it to your home. Just overall great!

Macy's is one the favorite my stores. Reliable, great appearance, never had bad shopping experience for at least 30 years and do not forget Macys parades. Our family loves it. Also they do have great return policy just in case you need it.

I found great deals and good service, l love the material and style from Barr and Calvin Klein brand, also Macy's has a great selection of Men and women fragrances, Levi's has a variety of different styles and color. l love buying from Macys.

They play the sale game like all retailers but their return policy is the best. I only dinged them for the website as it's clunky and not intuitive at checkout. One of my samples was out of stock and I was not offered another sample. My free gift was ultra confusing and I couldn't find it in the cart. I wasn't able to change my shipping address and the wait time for customer service was 40 minutes.

There are frequently no salespeople to be found when I either have questions about merchandise or want to make a purchase. However, I am tied to the store as they are often the only seller of certain merchandise or designers. Thank you.

I love Macy's, but am wondering why there is such a lack in variety of women's and men's clothing. I am always looking and leave disappointed. This has happened since the pandemic. I hope it changes soon.

Macy’s had almost everything you need or want and will deliver timely and accept returns. It’s nice to shop there and the free samples of cosmetics sometimes too. They always have sales too and discounts. Plenty of clothes for all sizes and shapes and footwear too.

Purchasing and delivery are awesome. Refunds are tricky. It usually takes quite a long time (3 weeks or more) to see your refund on your credit card which in turn usually creates a credit balance because you have had to pay a minimum amount to avoid late fees.

Macy's is always clean and the sales they have are for anyone. The staff always go above and beyond for me even though I do not spend a lot there. I never would have thought Macy's was for people like me on a budget. But watching their sale ads I got a great deal on an air fryer for $25.

I am sick of Macy's offering special free gifts when you spend so much on your Macy's card and when I order and get confirmation they then send me a cancel the free gifts text! This is false advertising at its best!

Store was low on merchandise and staff were scarce. I like a lot of brands such as INC but couldn’t find my size, everything was XS/SM or L/XL. I checked out in the jewelry center because I could find anyone in the lingerie department.

In 2020 Macy's has become my "go to" store. Macy's used to be associated with high prices but with changing times I find their prices to be very reasonable compared to other retailers. The only downside is that the % of coupons I receive in the mail are never usable because it seems every brand I'd ever purchase is excluded from the sale coupons. As a result I no longer even try to read the find print on the back of the discount coupons. Don't get me wrong - I shop Macys, I just don't bother trying to utilize coupons issued. Therefore if it's a reasonable price or on sale for a great price I purchase -- but if not, I simply don't. I guess what I'm saying is that with so many exclusions Macys is really wasting money printing out and mailing coupons most of us simply shred.

Macy’s customer service is quite honestly deplorable. I am appalled at how inadequate and unhelpful their customer service was. A missing package turned into a mess that took over three hours of my time. They requested reshipment of the wrong missing package which got denied because they had “proof of delivery.” Yes of course you do because I gave my ID to get that package, you requested the wrong one. I asked again for it to be reshipped and instead they gave me a refund... Well they claim to have refunded. I don’t have it yet. That’s a very short sum up. Please know that I talked to 8 different people and for numerous answers and zero help. They also found it appropriate to not inform me of the denial just leave me waiting for days for a new package. I got a letter in the mail always a week later with almost no information.

So Macy's having a "VIP" sale, where they are offering some items up to extra 30% off. Because I wanted to use my credit card points, I purchased two digital gift cards through my credit card company (AMEX), one $25 and one $50 card. When I went to go to place an order, it said my card could not be authorized (I had to pay ~$5 for tax on top of the amount covered by the gift cards, so I entered my credit card). I thought it was strange, and tried three other of my cards: none worked. It was around 2am, so I thought maybe they are having technical issues, and so I decided to try the next morning -- when I entered my gift cards again, my $50 gift card apparently now had a $0 balance and could not be used(!!).

I had to call several times to reverse a $2. fee they charged on a zero balance. Customer service did not understand negative number and was unable to correct. Supervisor was the same. Third call they spoke English and understood math. This statement, I had a return. The return is not showing on my account as a transaction because they say it was an exchange. There was a return and additional purchase and these resulted in $10 difference in cost. The balance due shows the item returned as purchased and nothing on the other transactions so balance is not correct. They will not fix. I will pay the balance I owe and close the account. Their practices and their service are unbelievably poor. I question if this is legal to not show this return and purchase and show I used Macy's cash. They want me to pay full price of item returned instead. Is that Legal? I have my return receipt, along with additional purchase receipt.

Zero stars. MACY'S FURNITURE WARRANTIES ARE A SCAM. You will never see your $$ again. They hide behind a 'third party' (Worry no more) and have no interest and no incentive to provide any customer service. Long story short, they stole my money. Broken promises, passing the blame around like a hot potato. Horrible company of thieves who have lost this lifelong customer. It's sad, but I'm moving on. Never shopping there again.

Horrible customer service - bunch of thieves. I ordered bunch of shoes (9 pairs) for myself and as gift for my visiting sister. I went to return couple of them and was told these are past due. I asked them their return policy is 90 days. I was told these were special products as they are special price so had to be returned in 30 days. I asked customer rep how would I know these are special product (they weren't designer just regular brand), it doesn't say so in order confirmation, shipping confirmation or order slip that comes with product. I looked into the app and it doesn't even say there these have special return policy so needs to be returned early. Rep's answer "as a consumer you should read ALL of the product details when you make purchase."

I really did not need Macy's credit card, but the store clerk convinced me by telling me how great the card would be. I thought that I would give it a try. And this is the greatest thing that I have regret in my life! In 09/20, I asked to charge my credit number with the Macy's American Express for security reason, and I had paid my old account in full. But least as what I had expected, Macy's American Express charged me again of my old account amount for my new account, which means that Macy's charged me TWICE.

Today I had the worst customer service ever at Mall of America Macy's. So thing is the other day, I returned an online order for $160 in person with my ID at this store. I was told that I would get a check mailed to me. But when the mail came, it was not a check, it was a store CERTIFICATE with my friend's wife's name on it (she doesn't have any plans to spend this money at a Macy's store any time soon and I can't use it because it's non-transferable). Fyi, she and her husband are my roommates. And her order was returned by her husband at the same time as I did (we went to the store to return our orders together).

I bought a beautiful necklace for my wife from Macy’s only to have it arrive broken. Within a couple days we did a return and mailed it back very promptly. We were told we would be refunded in 3-5 days and now it has been over 20 days and no refund. Worst shopping experience ever. Still wondering when I am going to receive my refund.

My wife purchased a necklace and they sent us the wrong one. We sent it back the next day. Now they won't give our payment back. They want to give us a gift card. Should we contact the credit card company and stop payment. We waited almost 4 weeks for the item to be shipped 80 miles.

Macy's read your reviews!! Your American customers hate being routed to India to talk to someone who they cannot understand one word they are saying. I have had the worst experience ever with your India call center including one with roosters crowing in the background. I have tried and tried to get a credit for something I sent back and cannot do it as my 4 calls to India never got it done. I am cutting my Macy's credit card up and my Maurice's card (owned by Macy's) card up and Macy's you can just you know what. Nightmare. Don't shop at Macy's and use a Macy's card!!!! Nightmare

I ordered a living room set on October 4th and received an email the following day that it would arrive on 12/27. From October 5th to December 29th I received no communication from anyone. I called and they told me 12/27 was when it arrived in the warehouse and it would take 10 days to be taken off the truck. I said that no-one ever told me that and asked why I hadn't received ANY communication from them. I was only made aware of this because I called them. The person on the phone had no sympathy for my call and was unable to help any further.

I ordered a pair of 1/2 ct. diamond and white gold earrings for my wife's Christmas and anniversary present on 12/6/2020. The tracking showed that the parcel had finally arrived 12/16. When I went out to our neighborhood post office lockers, our courier was there and told me that she had stamped a parcel that looked empty and had been tampered with as 'delivered without contents.'

I received very poor customer service from one of Redding CA Macy's managers. After the poor service I received from her, I told her that I was not going to shop at Macy's anymore and cut up my card. She told the Sales Manager that I assaulted her....grabbed her arm, scratched her, and threw things at her. Might I say....ridiculous. I did none of the above!!! I just told her that I wasn't going to shop at Macy's anymore and this is how she chose to respond. In addition, the Sales Manager was rude, did most of the talking, and told me she wasn't going to listen to me. The Sales Manager told me that I wasn't welcome at Macys anymore and if I came in then security would escort me out because I assaulted an associate. When I told her that I did none of those things, I was told not to argue with her. I wish I had taped the conversation because it is a hard to believe story.

I placed an online order to Macy's on Dec. 2,2020 for a women's matching Nike leggings set. I just received the shirt on 12/12/2020. My ordered items apparently shipped separately. As of today which is Dec.14, 2020 I still haven't received my leggings and I've called customer' service twice on two different days about my package but I'm getting nowhere with those dumb ducks concerning my package whereabouts or when or if I'll receive my order and also when I check the tracking number that macys provided me with it's been saying preship USPS is waiting the item from the seller. After all this time my package still haven't left the seller's domain/possession and sent to the USPS to be delivered to me. I will never order from that place again.

I shopped with Macy's but this was the first time I had such a bad experience. The tracking on an order never updated and UPS said they didn't have package. I chatted with reps which kept repeating the tracking number and not even acknowledging any question I asked. I called and spoke to a rep (outsourced) who kept saying the package would arrive in a day. And encouraged me to call ups to investigate which I repeatedly told her I had already done. She used phrases like are you not listening etc. I told her, "Are you not listening to my concern."

I purchased Item on 17 Nov 2020 on Thanksgiving deal. It's now 2 weeks. I didnt received the item yet. I called customer services 4-5 times asking for the status and they said the item will be delivered on Dec 2 end of day. I have been consistently telling them that the shipping carrier tracking details is still showing awaiting for the item to ship but no one listen and they keep telling me they can see the status at their end and it will be delivered on Dec 2 2020. This was happened with me multiple time with other orders. I ended up paying more money in buying the stuff without deal. Looks like they just want to get money from customers and keep them on hold forever. I called them again on Dec 2nd and they said that the item is not yet shipped and they cant do anything.. Worst experience with Macy's online. Customer service is worst worst worst....

I have had this acct for a few years. I have made my payments on time. Started my Christmas shopping and found out they lowered my credit limit. Taking it down to my balance. So now it looks like it's maxed out and I can't use it for Christmas. Done with being treated like crap by credit card companies. I make my payments and they out of the blue lower my limits and thereby, my overall credit score!!!

I placed an order online (partial in store pickup/partial online). When we went for curbside pickup we were told that somebody was given our order. After calling the store several times we were then given the wrong items. The part of the order that is being shipped is being shipped to the wrong address, so we called customer service. Our rep was nice but could barely speak English. She put us on hold three times and eventually told me that there was nothing she could do for me and that I had to wait for the order to be delivered to the wrong address. Macy’s will surely not be getting any more of my business.

I always buy my shoes at Macy's, have all kinds of shoes, boots, flats, tennis and athletic, sandals, flip flops. At times they have pop up sales, you can buy shoes at 1/2 price sometimes.

I ordered 4 rugs in early July, early Oct I still haven't received the rugs. The tracking shows the shipment was cancelled. I called & was promised a refund. I neither received a confirmation nor a refund after 2 weeks. I called back multiple times, customer service representatives were so incompetent & couldn't help, kept transferring me to different department. I finally got to an English-speaking representative to help me with. He claimed the refund request was submitted, he re-send the request again. I asked for confirmation # or email & he was not able to provide one, claiming it's the system. Anyhow, 3.5 months the order was not filled and refund was not completed.

I purchased a perfume and they never sent it to me or refund me neither. I have been a Platinum cardmember for 3 years. I followed up with my order for a month and they told me that is a policy. They are stealing your money. I am going to pay my credit and never go back to Macy's for a single purchase.

Macy's stole $49.50 from me. I wish I could give a negative star review. December 2019 I returned shoes that my husband bought for my birthday at the Bend store. The sales woman gave me a refund on a "Happy Returns card". Then the she ordered the shoes I wanted online (because they didn't have my size in stock) and used the "Happy Returns card" to pay for them ($49.50). A week so later I get an email from Macy's saying the address was "undeliverable" and it got sent back to Macy's. I called customer service and they said they would mail me an "E-Gift Card" for the return. I waited and got another email saying that the E-Gift Card was undeliverable and was sent back to Macy's again.

I finally got through to customer service at 781-231-8400 and got a live person who was extremely helpful and emailed me the return label slip. Think problem with my printing the label might have happened because I placed order before opening an account and as a result could never bring it up in my account history. Other orders placed subsequently posed no problems. I'm glad for resolution, as I enjoyed shopping on the site and now can look forward to future purchases.

All I want to do is make a payment on their website for my Macy's credit card; but for some reason, that part of their website doesn't work. I keep receiving an error message. I've called their customer service line twice and no assistance. All they do is read from their script and they don't bother even listening to what I need, or rather have no idea what to do.

I wish I could give them 0 stars. I have had Macy's credit card for 8 years. Always paid on time or ahead of time especially for promotional purchases (0% interest rate if paid within 12 months). I've been having issues with logging into Macy's website for months. It always took multiple trials before I could pay the bill. In May even after multiple trials, I was not able to get on their site to pay the bill. I called to pay 3 days later and paid the full balance ($600) even though I had a few more months to pay it off. I was tired of dealing with their broken site so wanted to just pay it off. Little did I know that I even though I paid the full statement balance, Macy's charged me $27 fee that I was not informed about.

In February I inadvertently paid Macy's $2,360 dollars on an account with no balance. Macy's wrote the money off because they could not apply it to a balance. While they acknowledge that they did in fact receive the money they have not returned it to me. I have logged 25 calls, e-mails and letters and have had promises made and broken regarding getting the money returned. Most recently Macy's executive office (minions that work for the CEO) told me I would have a check in less than 30 days. That was June 27th. No check. Why should you care. It appears it is a company policy hold checks for cash flow purposes. If you get in a situation where you are owed money by Macy's you may not get it back. They lack leadership, promote bad policies and customer service practices, in my opinion. Be warned!

Packaged boxes were already smashed and half-opened. When fully opening the package, shoebox was crushed, and shoes and tissue papers were just thrown inside the packaged box like trash. Not even neatly sealed. Such a horrible presentation and experience from Macy's.

Made an order for pants online. I received package with no receipt and a pair of pants with security device still attached. Macy’s CS phone is not available so I had to drive to a store to talk with manager. I asked for reimbursement for time and travel. Manager rudely said no. I returned all orders and would not shop at Macy’s in the future!!!

I purchased my son's birthday gift a week ago and it still has not shipped. Tried calling customer service waited over an hour on the phone. Never answered. I will never order again from this scamming bankrupt company.

If I could give zero stars for lack of customer services, I would! I placed an order on July 10 for two Sperry Shoes. My orders came in two separate deliveries. The second delivery, which was delivered on July 15 consisted of an EMPTY Sperry box inside of an Empty Macy's box. No shoes. I have reached out to Macy's via phone and tried via email, which bounced back. this is really messed up. I paid for the shoes, received an empty box!!

I ordered online from Macy’s on 6/29 and as of 7/14 never received order. I inquired online but no response. Tried calling in but not answering phones. Can’t get order or refund. Never shopping Macy’s again????