Macy's Reviews

Received used shoes, shoes that is been worn for months, this was deliberate act, no way it was overlooked, have pictures, the shipping slip shows, Manager Easton town center, Columbus Ohio. Will report to customer service (doubt if they care), however, will never buy from Macy’s online again.

Bought a coffee grinder only to find "out of stock", but can ship 30 days later. Never received any notices then 30 days later it was still "out of stock" with no new delivery date. Website has no provision to cancel your order and you have to call. Message says "no representatives are avail. to cancel orders, but was able to get a representative to take "new orders". Very strange policy, who spent 20 min. cancelling my order....I hope! Seems she had to make yet another phone call to get permission. Then bought new one on Ebay for half the cost.

NEVER USE MACY'S FURNITURE DELIVERY. I ordered two beds and two box springs to be delivered. I used a debit card for payment which I understood would be processed after delivery. First delivery date was set - numerous emails, texts and voicemails confirmed the date and delivery window - all saying repeatedly that drivers would call when they were on their way. Day of delivery came and no one called and no one showed up. We waited hours and hours. I called Macy’s furniture and delivery at least 5 times that day and the answer was “they’re on their way” but they simply NEVER SHOWED. Called next day to try to reschedule.... The woman was super apologetic and said she’d call me back within an hour and that she was arranging a special delivery. She never called back. I did however get an email confirmation saying special delivery had been arranged for the next day but the email had the wrong address.

DO NOT ORDER ONLINE!!!! My mall finally opened up yesterday so I was originally going to do curbside pickup as online had stated the item was in stock at that location. But, I figured before purchasing online, I'll just go in and try my shoes on 1st. (Display was a different color) so I had asked the lady if she could grab the one in my size & color desired from the back.

I ordered some Cargo Shorts for my husband for Father's day on June 10th. Waited awhile and then tracked the order and it was sent to Minnesota not Maryland. Called and was on hold for 35 minutes and finally talked to a person who said you got them. When I explained that we did not and that they were sent to Minnesota, she said you signed for it.

I have to ask if the CEO of Macy's have read any of the reviews that recently have been posted. Can someone please tell me how a store that large can sell product but yet have no customer service in place? They don't even have online customer service in place? They have an automated response on your email to say no one will be reviewing this email. They have no one in customer service and they're using covid-19 as an excuse! Do not buy from Macy's and Macy's should not sell product if they cannot man customer service.

I was never ever successful to place an order on Macy's.com. The order always gets canceled either immediately or a day later. I tried different cards, different addresses, I even made a whole new Macy's card. They just keep canceling my orders. I'm so done with Macy's. I'm never shopping there again. My only question is, why did I keep trying so many times? Especially when there's Amazon, who actually have customer service. Macy's is going bankrupt, they're being undermined by companies like Amazon, and they know that. So why the higher-ups in Macy's are not making sure that people are happy with their company is beyond me. By Macy's, I'm glad you never actually made a dollar off me.

I placed an order on Macys.com on June 2, 2020 and I received only a part of my order which has happened before, no big deal UNTIL I find get an email stating the other item has been shipped and I I would receive it on Wed June 10, 2020 and haven't received it to this day June 15th. I have tried to contact macy's and there is NO customer service available, I mean NONE, all you get is automated and it states that you can get all you need to know online at FAQ's and there are no customer representatives available to serve you at this time.

I have my Macy’s credit card with 2500 credit limit. Never been late on payment. I have a balance of 240-250. I drove 30 minutes to Macy’s store and spend like an hour in the store. When I was paying with Macy’s card didn’t go through. Was declined twice Macy’s without any reason. Reduce my credit line without let me know. It was so embarrassing. Lack of respect for the customer. This is unacceptable. Is insane the way Macy’s treat their customer. Soon Macy’s will going out of business if they still treating customer like me.

I had a great experience on shopping online at Macy's for cosmetics recently everything came in quick and fast. I usually use fragranceon.com. They also got quite amazing collection. Just check for coupons before you buy.

Do not order from Macy’s online at this time. They are canceling orders without notification, not adhering to price adjustments and have ZERO customer service reps on hand to assist with issues. I placed an order 2 weeks ago that says both delivered and canceled. I never received an email that my order was canceled and I definitely never received my order. It looks like they issued a refund to my card, which is more than can be said for most of the reviews on here...but you basically have to understand when you order from them right now there’s a good chance the order will cancel (with or without a refund), you can’t return or price adjust and there is NO customer service to assist with any issue. So if your order gets lost or they charge you wrong or something else out of your control happens there’s no one to talk to.

Wow. Absolutely the worst customer service I have ever dealt with. They have had my watch for over 3 months - Brooke ** (GM of Tuttle Mall) repeatedly drops the ball on resolving my issue. She doesn't communicate. She doesn't follow up on my issue. I have soooooo had it with this issue!!! Someone please help me! AGAIN WORST CUSTOMER SERVICE EVER!!!! I took the watch in to get it sized. The first associate broke my watch while sizing it. That associate shouldn't have tried to size a $2000 watch without knowing what she was doing. So at that point they decided to send the watch to rado. At this point they said I'd have it back in a week. After a week and a half of nobody contacting me I went into the store only to find that nobody had even responded to rado about what to do to fix the watch. So, another week goes by - same deal. Then shortly after this the store closes for covid. So 2 weeks ago the store re-opens.

I ordered a pair of $80.91 shoes 4/25. They were a 1/2 size too small, so I ordered another pair and returned the smaller size on 4/29 via UPS. I received a confirmation email from Macy's on 4/30. Macy's received the shoes 5/5 per UPS tracking. I emailed Macy's 5/13, 5/15, 5/18, 5/19. No response. Called twice 5/13 and 5/15 and on hold over 1 hour 15 mins and 1 hour 45 mins, both times no answer. I finally got ahold of a live person (Felipe) on 5/22. I asked the guy, that could not speak very good English, where the money was and he put me on hold for about 5 mins. He came back on to tell me it was just processed 5/22.

I know that these are hard times with COVID19 but I do not understand why customer service agents aren’t available to talk to customers on the phone or respond to emails. If Macy’s is not equipped to have their customer service agents work from home on their telephones and computers, then you are not equipped to do business at all. It saddens me to write this because I LOVE Macys and I never want them to go out of business and I diligently shop in their stores most of the time, but I’m now forced to shop online and I need customer service. There is always something that goes wrong. I’m not mad about that. I don’t judge mistakes. However, I do pass judgement on how issues and mistakes are handled, even during a crisis. Especially during a crisis. We all need to be at our best right now and if you can’t be, then bow out. As much as I hate to say this, I’d rather shop online at a store that can handle this crisis better. And yes, first world problems.

I have been shopping at Macy’s for years. Love finding wonderful sales on clothing and items. However, not happy with credit dept and my proven reason for my refund. Instead, they keep reminding me of the balance and deadlines.

Macy's is using COVID-19 as an excuse to shut down their customer service. There is no one available via phone, email, or chat, and it has been this way since March! This is completely unacceptable. They should not be accepting orders if they are unable to communicate with customers. They are happy to accept our money but by the looks of things, they have not been following through with orders.

On May 13, 2020 I placed an online order for 2 pair of Cargo shorts, 1 Red Ralph Lauren shirt and 1 White Levi's bat logo shirt. I received an email that my order will be in 2 shipments. Shipment 1 the shorts, and shipment 2 the shirts. Received a email that shipment 1 was being shipped, and shipment 2 was being processed. I notice only one shirt was being processed. So I tried to call Macy's customer service, but I received a message stating I'm not able to speak with anyone due to the covid-19. I tried to email them from the original email that was sent, I received a do not respond back message stating no one is available to help through email, my order number and confirmation my order is being shipped. Still the wrong order. So I tried to contact the corporate office same message, I won't be able to speak with a agent due to covid-19. I tried to email corporate. Still no response.

We have been a card holder with Macy's since 1976, never had issues until now. They have messed up our credit rating that was excellent to a fair rating over a charge we know nothing about. This just happened in May, 2020. We purchased things in December and paid our bill in January on time as usual. We moved and last week we noticed our credit rating dropped, got online with TransUnion and Macy's shows our account fine in Jan. Feb, then Mar shows 30 days past due, April shows 60 days past due. How is this possible when we have not been in their stores since Dec, 2019?

Received email recent purchase was delivered, but it never was. Further complicating this is the fact there is no way to contact Macy’s. Their chat is offline and there is nobody you can talk to in customer service. You only get a message they can’t connect you at this time and the call is disconnected.

I ordered a piece of furniture online only to receive an email 3 days later that the piece was on backorder. I paid over $700 for this item. I was told that I could cancel the order however, all attempts have failed. I have sent 3 emails and over 3 days have spent over 5 hours on hold only to get disconnected. There is no customer service available and the local store said they can't help with online purchases. With the Pandemic, they should at least not offer pieces to purchase if they cannot fulfill an order after they take your money.

My husband got infected and infected the whole family and we had to stay home from work which affected our income. I called to defer all of my payments. I had no problem with no one, one of them was Macy's which they confirm everything is fine till I found out they reported me late for my payment by 37 days which affected both my husband and I credit score, I contacted them. They said I never called to defer my account. I said, "Before reporting me could you just call me as a courtesy to find out what is going on without reporting me and try to ask for payment before reporting me and my husband and hurt us during this time where everyone is hurt already?" they said they do not do it that way, I asked them to defer my account.

Awful experience and will not shop in store or online with Macy's again. Ordered 7 items. Only received 5. UPS confirmed that items never delivered and shipped back. First Macys said would reship merchandise. Then said can't reship but issue refund. Received email today that they would not reship or refund. Rude employee with no explanation why. I have checked other websites for reviewed and this is happening with multiple customers. Not just a one time occurrence. You call and can't reach anyone and after multiple attempts, employee lies about what they will do. Please don't shop from Macys. Either you won't get your merchandise or you won't get your money.

I just wanna say I figured out the extra charge and it was no fault if Macy's. While I'm still not happy that I can't speak to a representative. They did process my orders and let me know when I'll be getting my items. I ordered my items on April 30th, and I'm supposed to get them May 19th! That's the update I just received. So I wanted to make sure I updated everyone. Hope things go well for all of you! Have a wonderful week & be safe. Thank you.

I would recommend not buying anything online from Macy's since they will not help you if there is a problem. I am due a credit on my Macy's charge card and cannot talk to them about it or even notify them about it. I can understand a delay in response due to the pandemic. But Macy's has no live chat, no way to email them, and each time I call they say that there is no one to help and said "good bye".

I understand that during this time shipping time may be extended. It has been over a month and I still have not received my package. If Macy's is still accepting orders, they should have still kept their customer service members to help with the orders. I have nobody I can talk to on e-mail or over the phone about my order. Macy's believes that I have received my package, although the tracking says it was not shipped out.

I like going to Macy’s to buy certain types of jewelry, I have been going there for years and I always seem to find beautiful things there, I had bought my daughter gorgeous earrings and a matching ring too. That was 5 years ago and the earrings and the ring still look great. I have a lot of necklaces that I bought there too and a few rings. They hold up so well too. I do like going there because the people are always helpful.

I have been a credit card holder for 19 yrs. I asked to have the fee waived during this virus pandemic as bills are going to a different location from where I am in lockdown. Customer supervisor today, April 18, was totally insensitive & did not waive the fee. I asked to have my card canceled, my husband buys me gift cards for every occasion to Macy's. No more. I am shocked at a company like yours, for just a $28.00 fee. You've just pushed another customer to Amazon.

I have been shopping Macy's over 50 years. I worked for Sanger Harris in undercover security in my 20's. I never stopped shopping with them when they became Foley's and then Macy's. Now it looks like Mervyn's inside the store. If I wanted to shop at Mervyn's I would go to Mervyn's. I miss the first class store that Macy's has been in the past years. I love shoes and always brought home one or two pair each time I shopped with Macy's, Now if I even go to Macy's I avoid the shoe department. I am sick with disappointment! Please make this store what it use to be. FIRST CLASS AND FRIENDLY!

I understand that we are going through a crisis but Macy’s is taking orders online as if we are not. That’s perfectly fine but if they could accept money for products they should at least be able to answer phone calls. It’s like, "Here’s my money. Hopefully I’ll hear something from you someday." It’s inconsiderate and not good business! Macy’s is too big for this nonsense.

I've been a cardholder since 1992. Over the last few years I received a silver card which put me in platinum status. I had quite a large bill and finally paid it off still while shopping at Macy's. Now they have downgraded my status. Is this a ploy to make me spend more to get back to platinum (and in debt?). You would think a cardholder since 1992, who has spent thousands of dollars, would be able to keep the platinum card. Not that I really care but it's the principle of the thing and lousy business practice.

On 3/01/2020 I placed order #** via the mobile app. On 03/05 I received an email stating that the package had been delivered. I then went to check the time of delivery only to find out that the package had been delivered to an address I haven't lived in for about 4 years. So I think to myself, "Okay, I may have screwed up let me check the address that I have on file in my account." I did that to only discover that the address is not linked to my account at all. So I then go check my previous orders to see where the lapse in information came from but again, my older orders reflect that address. So confused, I reached out to Macy's to only find out that my only option was to receive a gift card which I was later able to use to re-purchase the items (this is after several phone calls and conversations with 2 different managers/supervisors).

I have been a customer of Macy's for almost 30 years. I am now rethinking doing business with them. My husband bought me a gift card for Valentine's Day and I went online shopping. I always have to shop online because the closest Macy's is 4 hours drive from me. I had to return items after trying to exchange and EVERY SINGLE TIME I HAD TO DEAL WITH THE PHILIPPINES OUTSOURCED CALL CENTERS. These people are rude, do not listen, REFUSE TO TRANSFER you to a U.S. representative as required by U.S. Federal Law, leave you on hold for up to 30 minutes and then hang up on you or just laugh when you ask for a supervisor and then hang up on you. And, forget Macy's executive offices.

We had most awful experience from Macy's credit card. We were offered with Macy's credit card during our purchase. After that we received credit card which never worked in store. Every time we were shopping with SSN. After 3 months of continuous follow up they sent us new card. We went and made our first purchase for $40 and waiting to reflect online or hard copy of statement. After few days we were charged late payment and delinquency on our credit report. I heard this happened to many of my friends as well. $40 purchase we are carrying delinquency for 7 years.

Prices are very reasonable for clothing and household items. Majority of orders are free shipping and free returns. Always my first go-to for cocktail attire because of their variety of styles. The website is easy to navigate providing ease of shopping.

I’ve been shopping at Macy’s for more than 25 years and was always pleased. Lately I don’t even feel stepping into their stores or even buying anything from them anymore. They have some racist people working there. My daughter went to exchange something within 5 days of purchase. She was told by an employee that her kind of people always have problems. I went to the store and complained about it because that employee is known to be rude with ** before and is still being rude thereafter because she made my daughter’s friend cried weeks after.

I placed an order. Within 10 minutes of placing it I called to change the shipping address (their policy is 30 minutes changes). After 1 hour and 40 minutes, being hung up on 4 times, talking to 3 agents who couldn't speak English, transferred to a supervisor and sitting on hold 30 minutes, I was told it was too late. Not surprising they are closing locations.

Always find what I'm looking for and even though prices might be higher for what looks like the same item, the quality is much higher. Not sure if consumers are aware that better known name brands sell their labels to companies for a percentage of these items sale. So what looks to be the same item is actually made to be a very cheap quality replica with the same label???? Macy's for the most part has not followed this trend.

The best website ever. Easy to navigate, great functionality. Products are well listed, coupons and sales ppp right up. No tricks, just great content and easy search functionality. Sales are listef on home page too.

Macy's has excellent quality shoes, boots, clothing. The prices are a little higher but the quality is what you’re paying for. I’m wearing boots I bought 2yrs ago and they are in great shape. The same goes for the cloths, and pocketbooks.

I have returned several items to Macy’s in past year. It takes 2 1/2 to 3 weeks from time shipped to credit being issued. They blame this on your credit card company but it is Macy not Master Card. Other companies return within several data to a week. It usually takes several phone calls to ever get the refund. The customer service calls are answered by foreign country employees that never are able to assist I the process. I really like Macy’s products but the return process is unacceptable.

UNBELIEVABLE! My husband Melvin ** placed an online order with Macy's on Jan 18th. His order was mysteriously cancelled, but my husband was able to call #MacysCustomerService to re-submit this order. His package was NEVER delivered. We called customer service & corporate over 7 times TODAY and was hung up on 3 times! An internal employee name Sam (Employee ID:**) was able to discover that when the original order was re-submitted, another #Macys employee SWITCHED THE ITEMS AND ADDRESS. A Macy’s employee STOLE our **???‍ All their customer service representatives are foreigners and scammers. They kept saying “I’m so sorry” but they WON’T RESUBMIT OUR ORDER! Macy’s this is unacceptable. LAWSUIT!! Anna’s ID: **, John: ** & Frizz: **.

I ordered a leather loveseat and two recliners back in Mid-November 2019 with a delivery date at the end of December. At the beginning of January I began calling and was told it's not in the warehouse yet. This was a custom order. I was told 'we did have the holidays', which is fine then they shouldn't have promised end of December and taken the holidays into consideration. I was told they had to put a 'stock check' in but had to wait for a certain amount of time to pass and that would take 24-48 hours. This was around January 18/19th. I should have had an answer on the 1/20 or 1/21. No response from Macy's.

Had big issues with this scam store in 2017. Thought I would trust again. Ordered a PAIR OF BOOTS on Jan 13, 2020. January 17 2020 I received a pair of black and white shoes - wrong size - wrong item. I called the Philippines - Customer Service. They will resend correct item. Send a return shipping label and was instructed to return wrong item when correct item is received. I asked about interest? On my Macy account? Was told they will adjust. She would give the information to her "manager" and the correction is to be made.

My husband & I purchased our wedding bands in Macy's back in August of 2014. I was told it was 14 white gold with diamonds. Within 3 mths a diamond fell out, was told I didn't buy the Insurance when purchased, therefore I would have to pay. I paid additional 100.00 to get the Insurance in order for Macy's to repair the missing diamond. I didn't get my wedding band back for almost 3mths. Fast forward to present time. In December I noticed that my wedding band had changed colors. Brought my ring with receipt back to Macy's, spoke to a supervisor by the name of Diane.

If you order by mail make sure you know exactly what you want. I ordered something on Black Friday & it was not as advertised. On the website it gave 90 days return for holidays and normal. After one month, I could not get the return label on the website. After an 2 hr phone call they supposedly "gave permission" for me to return it and would email me the link to print out return label. 6 emails later they still are not getting it right & finally said the only way I could return it was to go to a store. I ordered my mail for a reason; there is no store nearby. I had such a horrible experience & enormous waste of time that I am cancelling my Macy's card completely.

I recently returned a bathrobe that was a Christmas gift. It was returned on 12/30, it's now 1/15 and still no credit. I will never shop at Macy's again. This country is very sad, the work ethic of the American loser has gotten so bad that yeah I would rather buy overseas as at least they do their jobs. Macy's you suck!

I've submitted 3 rebate forms at the same time and Macy's processed only 2 saying they haven't received my third form. I've a USPS receipt and copy of the forms as proof that I've sent in the mail. And now they are asking me to send the forms again over the mail. Just for small of rebate amount Macy's give us back how any mails I've to send them. All of my rebate offer amount will go for the mailing costs, if I resend them again and again. I asked them if there is an email or fax were I can email them but they are saying NO and they want the copy documents over the mail only.

My fiance and I picked out his white gold and diamond ring at the fine Jewelry counter Macy's in Taylor Southland mall. It needed to be sized and it was sent out and we were told they'd call us upon it's arrival. We patiently waited for about 3 weeks before calling to check on its status. After asking the lady 3 times to check if it was there and her insisting it's not because we never received a call she finally checked and lo and behold it was there! We were overly excited about picking it up and went that day. When we got there she took out receipt and grabbed his ring and matches the receipts and finally put it in his hand. He tries it on and took a glance and said, "OMG there's a diamond missing!"

I bought mattress from Macy's and I was so happy and excited to receive it but unfortunately macy's customer service made it as a bad experience instead of a good one. I did clear my schedule entirely to be at my apartment to receive the mattress, but unfortunately macy's customer service made it not a great experience. After two hours of the time frame I tried to call customer service to see what is going on, the agent Maria answered and she told me that they tried to call you multiple times and that was a lie, because I only received two phone calls. First one I missed but the second one I did answer but no one was on the other line so I hang up.

I ordered a perfume for my wife’s birthday and paid 10$ extra to be shipped in 2-3 days. I didn’t receive the package in 5 days And did not have anything at her birthday. I called them multiple times. Instead of being responsible, they just told me I can return it if I don’t need it anymore! I was expecting much more from Macy’s.

MONSTER MANAGER AT MACY'S WESTMINSTER, CA. Customer asked for a cash refund for a gift she received and despite having a receipt and tags on the items with clothes in New condition, she was threatened and bullied by a manager named Nicole. The refund was minimal around $60 or so and explained she was facing desperate times and is why she was asking for an exception to getting a gift card. Personally, I have also asked for the same thing and the manager did process the refund allowing me cash for my gift receipt and not store credit. The manager refused to accommodate her and within minutes, kicked her out of the store and threatened to call security. She was a total bully, unprofessional and clearly without edict.

On December 18 I placed an order online which I suppose to receive by December 26. Today is December 30 and no one can tell me where is the order located. No tracking info. I been calling and going back and forth to the store. Supervisor said there's nothing what she can do about it.

"Today & tomorrow, get 20% OFF up to a total of $100* when you open a Macy's Credit Card or Macy's American Express® Card *Subject to credit approval. A total savings of up to $100 on your Macy's purchases over the 2 days. Apply Now". How do you think the above advertisement from Macy's? I saw it in the morning. Then I spent most of my day to find stuffs online in Macy's, and of course then applied their card.

I made a big order with Macy’s on 11/30 for $427. Macy’s failed to fulfill the entire order and one coat (for 16.99) was on backorder. The backordered item was shipped on 12/27 and when it was shipped my bank account was charged a pre-auth charge for the 16.99 as well as the entire order that I had already paid for ($410). So now my bank account is negative and checks are going to bounce because of Macy’s. When I called customer service I was told, “You’ll be fine. It will fall off, how long that takes us up to your financial institution”. I shouldn’t have to wait for it to fall off, I have already paid this order minus 16.99 and Macy’s had no right to hold my money again. I will never shop here again and will post my experience everywhere I can so other people know how this place does business. This is unacceptable!

Ordered a $650.00 ($1,600 retail supposedly) and it was packed in an envelope inside a zip lock baggie. The kind you get at a deli when you buy a pound of ham. Can not believe that Macy's has gotten this cheap and disrespectful to their customers where they could not include a .25 cent cardboard box to protect the earrings. Even in the stores the stock is sparse and not exactly neat. At one time, many years ago, Macy's was an elite store. Now they are in the same category as a discount department store. Have had a Macy's card since 1985 and I use it less and less each year for this reason. I sent an email to Macy's customer non service days ago and still all I hear are crickets. Macy's will soon go the way of the other once elite stores.

I would like to complain about a bedding department at Macy’s on S Lake, Pasadena, CA. I have been twice there in 2019 and both times sale people refused to serve me. In April 2019, My husband was after the surgery, and came to buy some soft top on his medical bed but I was unfamiliar with merchandise and ask for advice. The sale person (I don’t remember her name) said I had to go back to home and made my research before I came to purchase at Macy’s. On December 22, I came to bedding department to exchange the type of comforter. A sale person Mary said I should go to the return stand as soon as she saw me. I answer that I have been there and a return person recommended me to come to the department and check if there is a type of comforter available for exchange. Mary said that I have to wait for 10 minutes while she was serving another customer. I agreed and waited.

Awful experience with you guys, no wonder I stick with Amazon. Truly didn't think anyone could mess this up this bad. I ordered a comforter for my sister and brother-in law for Christmas on 12/6. I got an email confirmation saying that the item was shipped and expected to arrive on 12/16. When my item didn't come I naturally called my leasing office to confirm and then tracked the shipment which gave me no information (still waiting shipment). I thought this was weird so I emailed MACY's "support" online and received an email this morning saying that my item isn't in stock and they were issuing me a refund?! I then had an awful support with customer service. I asked for an additional credit/gift card for my hassle and they offered me $10!!! That won't even buy my gas to go back to your store to get the comforter. I now have no gift or TIME to get another gift for Christmas for my sister and brother in law. You guys lost a customer today.

Macy's has become one of the worse stores to do business with in my opinion. I had a horrible experience on Macys.com. Every coupon I tried to use they told me I could not use. No Black Friday, no 25% off, my items were excluded. And they said, "Just use it on your next order." That was their solution. Corporate doesn't care they are receiving their bonuses. I have left voicemails and have NEVER been contacted by anyone from Macys. I don't matter to them. I would suggest using another Department store if you want to be treated fairly.

Upon placing my first order, they blocked my order and card as fraud. I had to call my credit card company. This time I called Macy's directly. Again they blocked my credit card as fraud. Placing an order online was impossible. Transactions are only easy with honored sale pricing if you have a Macy's card. The sale was not noted nor was it for Macy's card holders only.

Ryan **, Manager, OC Big Ticket Hybrid | Macy's, Inc., was contacted based on Macy's furniture delivery scheduling contacting us to say delivery would be on certain date. Based on that call we removed old furniture. Delivery date came and furniture did not come. Learned Macy's never had the furniture. Ryan ** said he would offer a credit or gift card for $100. We lived with plastic fold up chairs in family room for two weeks. Ryan ** never in fact provided the credit. He denied the credit. Ryan ** never answers his phone and never returns a call. Ryan ** responds to emails days later. Ryan ** never responded to providing us with another name if Ryan ** was unwilling or unable to assist us. Beware if you get a promise from Ryan ** as he will not deliver - then deny it.

Placed an online order on November 29, 2019. Received confirmation that order was processed. A few days later received notice that one item was on back order til Jan. so I called customers service to cancel item. Was assured order was cancelled and my credit card wouldn't be charged. Following day, I received email saying my order was being shipped and my card was charged.

For the first time, I purchased two items from Macy's website and had it sent to be delivered to my office.--My office's regular business hours are Monday through Friday from 8:00 - 4:30 PM. The time in which the UPS driver came was on Monday at 10:43 PM.--Obviously our office was closed at this time and instead of leaving the package in the drop box located in front of our office, he instead handed it to a random person that was on the block. This person apparently signed for my package at 10:43 PM and claimed that it was theirs. The next day, I came back to work to find an email that my package had been "delivered" and signed by a man named "Nathan." I spoke to three different representatives at Macy's only to be told that I needed to wait for a letter from UPS to be delivered to me in 7-9 business days in order for them to do anything about my situation.

After multiple phone calls and emails attempting to find out why returns were not credited, sadly, I have been forced to file a complaint with BBB. I finally received a message on my account (after WEEKS of inquiry) that a "IN STORE ONLY GIFT CARD" was sent to my home over one month ago, which never arrived. I live in an incredibly secure area so theft is not likely. Poor customer service and after 30 years of being a loyal furniture and product customer PAYING MY BILL IN FULL MONTHLY I am leaving Macy's for a more credible company.

I placed an order on Dec 4th for four items to be delivered via next day delivery. The next day I received an email stating that my delivery has been cancelled due to a delay in pickup. I called Macy's for explanation, and they told me that the order would be delivered on the 7th of Dec and to call back on the 8th if it was not. Here it is, the 8th, and still no delivery. I called their customer service back and they informed me that the local store had ran out of the products that I ordered and were not to be delivered. I wanted a full refund, but they insisted that I wait until a different customer service rep calls me tomorrow. What a sham. I try to help the big box stores, but when they treat you like this, I'm glad for Amazon.

I ordered 3 items in same order. During the checkout, Macy's system did not ask my shipping address as I had my shipping address in the record, I didn't think they would use the old shipping address neither. When they emailed me order confirmation, I noticed they actually used wrong shipping address. To correct the issue, I contacted 5 customer rep with a hope that someone knows how to correct it as the items were not shipped yet. First they told me they can change the shipping address by rerouting it after shipping. I called after shipping and then they told me they cannot reroute it and I should wait until delivery and they will refund my money. In the last email, they told me to contact the local post office in IL!!! I still don't have the items and wasted so much time with this. Macy’s customer service is truly the worst. I am extremely disappointed and frustrated.

This is one of the worst experiences I've ever had shopping online. They are bad beyond imagination. I hope they fix their issues one day because if they stay this way I will never shop there again sadly.

I used to feel sorry for these dying Stores because of the online saga, but not anymore. I had an experience today at Macy's when I decided to return an irregular garment I paid through PayPal -- I was told PayPal is down and they only can give me a gift card instead of my money. I told the clerk -- I am not intending on shopping from Macy's if ever. She said, "You can come back tomorrow -- the system maybe working" -- I know it was a lie; at the end I did not get any resolution of the issue from neither PayPal or Macy's -- this is the culture we have to deal with in these Armageddon times. Avoid dying stores -- and thank God for Walmart and Target.

When I go to Macy's looking for a certain style or color they usually have what I want. When you need someone help the workers are very knowledgeable about the company's products. When I leave Macy's I have a big smile on my face and I don't feel like I spend the whole day not getting what I want. If they don't have the items I want they would order it for me and I can choose to pick it up there or have it deliver.

I recently purchased a vacuum cleaner from Macy's online. They cancelled my order with out even notifying me. This was a Black Friday deal and now I have to find another vacuum full price elsewhere. If the product was not available, I shouldn't have been able to purchase it and they should have notified me right away. I will NEVER shop at Macy's again. Be careful when you order product from them!!!

This was also worst online experience. They have two different Tommy Hilfiger short snorkel jackets navy white red for one listing. I wanted the first picture but they sent the second picture which is a totally different jacket. The buttons are different and the color of the bottom of the jacket is different. Upon calling customer service i then realized they will just read from a script of "Would you like a refund and order another jacket". I was telling them about the issue and they just repeat "Do you want to purchase another jacket". Yes i do, the correct 1 if it's in stock. I selected ENGLISH LOL. THE WORST ONLINE SHOPPING EXPERIENCE BY FAR.

Macy’s 1 online order has been placed & CANCELED 4 TIMES. WHY? I ordered same 2 items 4 times & every time my order was canceled. There are 4 pending charges on my credit card for my 1 online order. 1 Calvin Klein Chevron Faux-Fur Jacket & 1 Calvin Klein Floral Fit & Flare Dress. This is only merchant I have had problems with shopping online since Thanksgiving, Black Friday & Cyber Monday 2019.

I ordered a sweatshirt online and when it arrived it had the color anti-theft device on it. Totally negated the reason to order online for home delivery- not going to the store! Chatted online with customer service, the only resolution was go to the store, or return/refund. Some kind of kick back would have been nice, 25-30% off next purchase! There probably won't be a next purchase for some time....

I have a terrible experience with Macy’s.com and would never venture to buy from them again. I bought my kid some dress and ended up paying $41. Events unfolded:

This company is a mess...stay very far far away....who is leading this joke. Worst customer service ever experienced. They cancelled my order which they processed twice. And refuse to issue refund holding my funds without consent.

Last week my husband accidentally overpaid the bill by $240.00. He immediately notified Macy's online of the error and requested a refund. He was told that as the payment had not yet posted they were unable to issue a refund. 3 days later the transaction did post to our account and we called again, asking for a credit to our account, meaning a refund of the overpayment. This time we were told that we should submit another request after 2 more weeks. My wife loves Macy's but I am going to cut up her charge card, as I do not want her to shop there anymore. We spend as much as $5000,00/year at our local Carlsbad store.

I very recently purchased a pair of boots that were on sale. Within a few days, those boots had an additional $10 off being advertised. I saw this on FB and commented with a joke that I should have more patience, I would have saved more money. I was instantly replied to by Macy's and in the end, they ended up honoring the new sale price and refunding the difference! It was not expected whatsoever. Great service!

I was having issues ordering a couch online, so I called in to order. Got an order number. Two weeks go by and no confirmation email. So I called in to CS and they had no record of it, so I had to order it a second time over their chatbot as there was no way of getting a rep on the phone. Had the exact same experience when it came time for delivering the couch. Planned the date of delivery on the phone with a rep who had called me. A week later I got an email saying I needed to schedule delivery. I ignored that because I’d already scheduled it, right? Got a second schedule delivery email the day before it was already scheduled, so I called in to ask what was going on.

This is not about a brand. This is about Macy's not honoring the agreement that if I did not receive a item it would be replaced. I purchased jewelry for cash at the store. I requested to pick it up at the store. The associate said it needed to be mailed to my home. I asked that if I did not receive it would it be replaced. She said yes. I called customer service and they put in a request to the claims dept. I got a email back not only would they not replace the item but am no longer able to get items sent to my home. They said I had several claims. I only have this one. I will continue to fight this.

Ordered a product on Macys.com. They shipped the wrong part twice. I cancelled the order and returned the part. It's been over 52 days since my Visa card was supposed to receive a credit. Their customer service is based in the Philippines and they are useless. They keep telling me to wait 5-10 business days for the credit to appear, it hasn't. I called the corporate office in Cincinnati, all I get is voice mail and no one returns calls. It's a $130 credit that I'm waiting for and it's not worth going to small claims court. Perhaps someone from Macy's will see this and respond.

Clarins in Macy's Roosevelt Field mall. The lady named Sheza the manager of Clarins as she stated, was extremely rude and very unprofessional. She humiliated me for my return/exchange of the double serum. She belittled me. I stated to her about the allergy. She clearly saw the bad allergic reaction I got from it. She was very insensitive and rude about it. I was with my daughter 6 on 10/19/2019. She demanded the free gift back with the prior purchase on 10/18/2019. The incident occured on the 19th. I did indeed bring back the free gift. No remorse and kindness.

Great experience. Truly a great deal. I just happened to be shopping at the right place at the right time and I found just a fantastic deal on a sports coat that is normally $250. I got it for approximately $35.

Always quick shipping, great communication as far as orders, shipping, delivery and if there is a delay. I've only had one item backordered in the many years I have shipped with Macy's. It is my absolute favorite store to shop. I do shop mostly online. The sales are amazing. I am on a retirement income, I can afford the quality products on sale!!

The furniture arrived broken. I made 2 calls offering to send photos of the broken furniture. My offers were declined. I was told that in order to get a refund, I had to ship it back. I managed to pack up the broken furniture which they received at their warehouse and didn't refund me for the shipping charges. More time on the phone with Macy's to get refunded.

The Macy's Shopping website is easy to navigate and has good views/visuals of the items being sold. Sales prices are good. Regular prices are sometimes too high. Shipping is great. Returning is easy.

Purchased a recliner on Sept 30th and company placed a hold on my card the same day. OK so far. Item delivered on Oct 8th and another charge placed on card. Macy's tells me that since I didn't use their card, they can't do anything to remove the extra charge. The credit card company tells me it's Macy's responsibility to fix. I asked the Macy's store manager where to go to find out who can help me and was told conversation is over. She can't talk to me any more. They may have good products but hope you never have them make a mistake. Their service and warranties are highly suspect. They created problem and then refuse to fix.

Placed an order for a sofa set which was in my cart for past couple of weeks as the day I placed order had a sale and the price was low. Finally on the delivery date, there was a different sofa set came for the delivery. Refused and returned back from the truck itself. Be careful, delivery guys will want to leave the furniture at your place till we get the correct order... If you accept it....You are done. You are in the trap. You cannot reach customer care as you have to wait hours and explain the same thing again and again, over and over for hours.

Whatever I buy at Macy’s I know it’s going to be of good quality and the best bang for my buck! I always know they will also have styles and appliances that I won’t see anywhere else for great sales and prices which is really big for me!!

Shopping for an outfit for a very conservative wedding. Sales person helped tremendously. From helping find an outfit to zipping up my dress. Then walked me to the shoe department where a very attentive gentleman helped me find the perfect shoes.

Wonderful experience, my purchase was just what I wanted, with all the sales promotions I was able to get an excellent deal. Sales person was courteous and friendly and extremely helpful. This was a Macy's store located in North Palm Beach, Fla.

How could Macy’s turned down my application with credit score of 822? Is this a joke or maybe your employee don’t know who they should give credit cards to or they don’t understand excellent credit score? Maybe Macy’s needs to reshape their staff.

The store is very clean and for the most part neat. I tried on mother of the bride dresses but was a bit disappointed because there wasn’t much to choose from. I also shopped the men’s section and was pleased at the selection.

I paid my bill on time in person and by check. A month later I noticed the check had been debited twice from my bank account. My bank confirmed it was a double transaction so they reversed one of the debit. Macy's assumed I didn't pay my bill and started sending me letters asking to pay them while adding interest to the amount. This started in July. I responded with a letter and copies of the documentation proving I had paid on time. It is now October and I am still receiving letters from the Collection Dept asking me to dispute the debt if I feel it is not valid. I have disputed THREE times by phone with different people from their Mason and offshore office. I am sending a letter disputing it for the fourth time. The amount is not even $100.

Maybe it's the malaise of the mall but this store with rare exceptions is a mess. Ever since they added Last Act (clearance) the store seems to have lost prestige. The only workers I see doing their job with focus and diligence are the vendors.

Our recently shopped at Macy's and I went in for jewelry, but I came out with a new handbag. I like shopping at Macy's because even though they're pretty pricey, I always find a good deal there... I'm on a budget but I still try to treat myself whenever I can. I found a great bag at a great price. I would definitely recommend Macy's to anyone... And don't hesitate to stop by the clearance or the last act section of the store..

Macy's has their customer service in the Philippines and they could not care less about helping Americans with their Macy's purchases. I have had a horrible experience with a female agent in the Philippines, who calls herself "maria", on 10/6/19 @12:04 a.m. Eastern time. She was so ignorant and disrespectful to me, that I requested to speak with her supervisor. "Maria" immediately hung up on me. I called that customer service # again, and this 2nd woman was "Laura" in the Philippines. This agent was not listening, and I had to repeat everything, several times, to her. She just could not get the bag # typed in correctly. These idiots do not care about helping Americans with their Macy's orders.

Very pleasant experience. Had trouble picking out an outfit. Sales rep went beyond her duty to find me something to wear. While trying on clothes in the dressing room she would bring me clothes to try on, outfits that she put together and they were great. She didnt stop until i was satisfied. Great customer service.

Macy's mattress purchase Aug,2019. Researched 1st for best mattress sets with delivery, set up & haul away old. Salesman showed us 3. Laid down moved around & picked best Serta Hybrid medium firm, cushion top, coils with foam. Stays cool at night as has gel inside. Husband & I love it. Great bed.

Very good store. Use it almost every month and not only me but all of my family. A little bit expensive but always up to date. Recommend to everyone who wants to be stylish beautiful looking. Customer service always polite and helpful and by the way you can always use 20% off coupons what is very important.

I was charged full price for a sale item and never issued a refund. The purchase was from a few months ago and I had received a response to my complaint stating that "someone from that store (Macy's Manhasset) will contact you shortly to issue your refund". Still waiting..

I was looking for a certain brand of jeans, and even though the store carried the brand, I could not find the exact style of the jeans I wanted. The cashier told me they could order them, and about 4 days later I was able to pick up the exact jeans I wanted at the store. A few weeks later, I needed a mother-of-the-bride dress, and I found a beautiful dress. The cashier told me that the store was going to have a sale a few days later, and if I wanted, they could hold the dress for me, and charge me the sale price if I returned when the actual sale was in effect. I really appreciated her telling me this--I saved quite a bit of money that way.

Macy's has really wonderful sales. Prices for the same item will vary a lot over time, but if you catch a sale at the right time you can get some great bargains. The quality of the items I have purchased there and their shipping has been excellent. When they have a good sale Macy's can be less expensive than Amazon.

My wife and I went to the Sarasota Florida Macy's store. I was shopping for my birthday presents that night. Walked into the men's shoe department the gentleman that was helping this did not want to really help us. When we asked for a certain size in that style he said that they didn't have it in stock. And there was a size 11 that I needed on another table. Finally I had to order one pair of shoes and I bought another pair of shoes. The register gave my wife and I a coupon to spend on sell items clearance items in the store.

Beware of Macy's - they charge excessive interest if you have a small balance owing from a promotional interest free period. They will charge interest in excess of 6000%. They are Like Nordstrom, greedy robbers and are rude and unhelpful when trying to resolve and query their dishonest interest charging practices and their statements do not match up with you bank account payment, complete dishonesty.

No one works in the athletic shoe dept. You go to the women's shoes, they page someone, 20 minutes later a so called manager (Donna) comes and walks right on by refusing to talk to you. She goes in the back room and never comes back out. I spent 45 minutes total in that store and wasn't able to purchase sneakers. I don't get it. I witnessed 4 customers walk away and leave. They are in business to sell.... no? I am an auditor and I can't even rate this store. Never had this bad of an experience in 10 years. I only gave it one star because there is no zero. It was complete chaos in there. Total mismanagement.

Had a problem with my Macy’s credit card, where I had issued a return, they did not get me credit on time on the Macy’s credit card. In my mind everything was fine. Found out two months later, they had charged me a bunch of late fees and reported to the credit bureau. I called. They waived the fees. They said to dispute the credit bureau late payment, which I did. And they asked me to mail a copy of the dispute to their financial team as well, which I did. They declined my dispute. I called again asking that this is not what we agreed Upon when I called Macy’s first. They were very unprofessional and had no explanation. Avoid dealing with Macy’s. Would give 0 star if I could.

Sorry to report, issues with Macy's Inc. regarding owed refund of approx 165.00 have not been resolved. Basically, Tranesse **, liaison, w/ Macy's Inc.. along w/ Cincinnati BBB totally dropped the request for refund. I provided all information leading to a return in which I was never credited the amount to my account. In my book this is considered theft. If I had been the one owing, you bet I would be paying. It is a sad time to know businesses can basically get away with fraud. Please note, receipts were submitted and showed the amount was never applied back to my Macy's account.

Purchased a $500 rug - when I vacuumed the rug the fibers filled the canister every time. Was told this is normal. I noticed the colors fading. Called back. Was told to pack up the rug and bring it back to the store for inspection (I now live 5 hours away). I live in a retirement community and can’t pack the rug myself (it’s 8x10 size). Macy’s told me they would send a wrapper so I could pack it up and ship it to a store but I had to pay $65 or drive it to their store 2 hours away. I guess they wanted me to hire someone to get it in my car. Point is they sold me a defective carpet that I paid $100 to ship to my house originally now they want to charge me again to ship it elsewhere - I physically cannot repack the rug.

My wife and I went to Macy's to try out new mattresses and placed an order for a new Purple 2. They had a great promo that offered an adjustable platform for $250 and free mattress removal. We were told it would be a few weeks for delivery, but our order never came. 2-3 weeks became 6 weeks and when we called Macy's they had no idea where our order was or when we would get it. We ended up canceling our order and getting a bed directly from Purple. Cost twice as much, but at least it's a real Purple bed and not an imaginary Macy's one!

I have been a Macy's customer all my life...beginning with my parents up until this point of my adult life. I never thought that I would encounter an experience like this with Macy's. I purchased a bed at the furniture location in New Jersey. I was excited about the purchase as it was a gorgeous bed at a reasonable price. 6 months into my purchase, the legs of the bed in the center bent and the bed began to sink in the middle. I called Macy's and they sent a technician to take a look and repair. The parts were ordered and a repair scheduled. The wrong pieces were ordered and when the technician arrived, they had to place a second order. The repair was made and didn't think there would be an issue. To my dismay, the short center legs bent again and the bed began to sink again. The center slats also started to crack.

It's High School Homecoming time and out shopping at Macy's for a dress for my 16 year old daughter. She finds a cute, inexpensive white one that she loves, and it fits... but the only one in store is snagged. So I go home and order online. I would think that I would be getting one from the Warehouse - but no! And now that I'm ordering online, I have to pay for expedited shipping to get the dress in time for the dance (shipping is almost the same price as the dress). The dress arrives today (Wednesday). The dance is Friday. The dress is FILTHY and it is TORN ON SEAMS. Turns out it was mailed from a Mall in New Hampshire. A dress that looks as if it has been worn well, and if it hasn't, it was tried on way too much! I can't not believe they mailed it this way! Who thought anyone would wear it in this condition?

Have had a Macy's Credit Card for years, and usually use it at Christmas time to buy gifts for my wife, family & friends. It is not set to expire until late next year in 2020. I login and look at the account every month when I pay my bills, and the appearance is that everything is ok, no messages, no flags of any kind. On my recent monthly visit to the site I noticed my credit limit was $0. Unusual. I contacted Macy's and was informed that the account was closed due to inactivity. Repeated attempts to reactivate my account were flatly rejected. Never a late payment, significant purchases over the years, of no consequence. So, a Macy's Credit Card? Roll of the dice, I now buy everything I used to buy there, online.

I have been a loyal customer of Macy's since the early 1990's. I recently found out while trying to make a purchase that my Macy's credit card has been upgraded to an American Express card. I called to complain because I never authorized this upgrade nor did I request an upgrade. I was told that Macy's sent something in the mail explaining that the upgrade would occur if the customer did not contact Macy's to decline the upgrade. I told the person in customer service that I do not recall receiving an offer for an upgrade and I was told that since there was nothing showing that mail was returned to Macy's I was upgraded. I was assured that my credit was not run for the upgrade.

Nourison makes certain rugs that are exclusive to Macy's. I found a rug I wanted and they said they no longer had a 4X6 and that the rug was discontinued. I called Nourison to see if I could purchase the rug direct from them, and they said they had 12 in stock. They contacted Robin with Macy's who orders the rugs and she said they discontinued that particular rug and would not order any more. So, Macy's had the ability to order the rug from Nourison, but refused and Nourison can't sell to anyone but Macy's; so what happens to the 12 rugs??? Very strange! Very poor customer service!!

Ordered a package from Macy’s (2 clothing items) where they charged $10.95 for shipping. To begin with, this is expensive for a standard shipping, rather than express etc. My items ended up being returned to sender, about 30 min after final delivery was attempted I called both UPS and MACY'S and both informed me they couldn’t hold my package due to restrictions by the other party. At this point I still want the items, so I ask them to reship the order. Customer service informs me there is an “error in the tool” and they can’t process a reorder, however they can refund me and I can reorder at a later time. When I look at the refund they did not even refund the entire $10.95 shipping cost. I really don’t understand how a company the size of Macy’s is failing at an attempt for an online presence but somehow they are really alienating customers. Found the items cheaper on Amazon and won’t be making this mistake again.

So, I have been a longtime Macy's customer, have Platinum status with their credit card, whatever that means. Placed an order for my wife's birthday on Labor Day to take advantage of some of the sales going on. Spent extra money for 2-day shipping to make certain my wife's gifts would arrive in plenty of time. Got home from work Tuesday night to find that my order was cancelled and directed to call the Macy's Consumer Protection Team. Couldn't make that call until Wednesday morning. Spoke with one of your representatives on the phone, she apologized, couldn't give a good reason as to why the order was cancelled. I explained these items were a birthday gift for my wife, she offered to overnight ship everything for arrival by Thursday at the latest. Said I would get confirmation via email when items were processed.

My Beauty Box was cancelled because of payment and had an email saying to call customer service. But it was absolutely **. The first person couldn't even get my order number right. Took her at least five tries to get it right. Then she transferred me to the Beauty Box department to only have someone tell me she can't do jack ** on her side. What the hell. Why waste my time trying to find out they can't do anything. How dumb and incompetent is this customer service? Terrible. Don't email me to say to call and have them do nothing about it. Useless. Absolutely useless.

Made a purchase of jewelry online and their price adjustment policy reads that if your purchase goes down in price within 10 days, they will refund the difference. I call customer service and he says he can’t give me the refund on the difference. So here I am to tell you, they are liars and you can bet when it comes here, I will take it right back to the store for a refund. It’s their policy and it’s nothing but lies and I try not to do business with a liar!

So I go into Macy's to see what they have on sale, the salesperson says we have 50% off on anything you purchase today if you open A Macy's credit card. I asked, "Is that after any thing on sale." She said, "yes!" So I open an account and she rings me up and gives me only 25% off, she said that the other 25% off will be taken off my Macy's bill statement. Bill arrives and 25% they promised was NOT taken off. I called customer service. They did nothing about it. I will no longer be a Macy's customer because I do not like being lied to and their customer service and credit department disappointed me.

Dragana ** is truly a gift to Macy's. She was very knowledgeable and attentive to my fitting challenge. Dragona tuned right into my needs. She is a great employee who deserves an employee of the year award and a raise.

As a years long customer of Macy's I was surprised when I was told my credit card purchase had to be approved. I had more than a sufficient amount of credit to cover the small purchase I was making. I was asked to speak with the person on the phone regarding the approval. I was repeatedly asked if I had a American Express card. I did not, nor did I have any idea what she was referring to. I was kept on hold for at least 5 mins. while the line was growing behind me. Finally I was told that if I entered my SSN and provided my drivers license I could make the purchase. I was never told what the problem was and I feel I was treated in a rude and inappropriate way.

I purchased both the Structural Plan Protection as well as the WNM Great Give Back 7 year accidental protection plan for my reclining sofa. After calling and being given the runaround by countless individuals, I finally was able to file a claim for an internal mechanism issue that was in need of repair or replacement. They emailed me a link to submit a video/photos in order to complete the claim. I did as instructed then, received an email stating my claim was denied because of it being out of the time frame of 15 days of the "incident." I called and again after over an hour and a half of being passed around from agent to agent and being placed on hold multiple times, I attempted to clarify that fact that when asked about the date of the "incident" I stated the first of the month as a general statement due to the fact that there was no "incident" that occurred.

Recently, I placed an order and the handbag came reeking of perfume...our family has respiratory issues and we only use NO FRAGRANCE! Additionally, who would want Macy fragrance on their person, even if one liked fragrance? It has become such a problem in your store and now online that it may become impossible to purchase anything from your stores or through the internet. Please refrain from adulterating your merchandise with chemicals!!

Having moved to a new apartment in a new state; I needed furniture. I started shopping the Stonecrest Macy's Furniture Store, GA in hopes of finding something to ship to Florida. I walked in to Stonecrest location and met Justine. She was the only one on the floor. She handled the day and customers like a pro. She made me feel like I was the only customer in the store and I see that she made others feel the same. She's attentive, knows the products and most importantly understood the company's policies and was able to confidently provide the information and assurance I needed.

After the warranty period elapsed with no claims we filed for our rebate as the warranty states. We purchased and paid for this on 3/17/2012. On 3/23/19 we applied for our rebate. On that same day we received confirmation of our application and a rebate should received within 30 days. At the end of April 29th we inquired as to when our certificate would be sent. No response. Again on June 24th we again inquired and received no response. Called warranty co last week and spoke with a very rude customer service rep who said 90 days had passed and we can not get our rebate. We have done our part and now expect Macy’s and the warranty co to do theirs. Sales check # **. Dated 3/17/2012. Any help would be greatly appreciated.

I was hung up on twice by Macy’s customer service. They don’t know when my package will arrive. One is now supposed to come by US mail. The other UPS. UPS is the big problem and I won’t order anything more unless it’s shipped by FedEx.

I ordered an Apple watch few days back. The package never arrived for 3 days. I called Macy's and UPS multiple times but they were unable to track my package. I asked for replacement when the watch was available in stock but they didn't accept the replacement. Next day UPS and Macy's said that my package was lost and when I asked for replacement they said the item is out of stock. I contacted local Macy's store to see if the item was available or not although it was not showing available online. The representative said it is available. I asked them to order a replacement for online and was also ready to go and pick it up. As soon I convinced them regarding ordering the item was marked out of stock. I feel Macy's lie to their customer. They are just worried about their money. If I had a choice I would not even give them 1 star.

Never received a Macy’s statement by email or postal. Called & said I was past due on a purchase. I paid over phone, they waived any late fees, & told me all was ok, no problem. I am in the process of buying a house & was informed that Macy’s posted a negative to credit bureaus over the $40 late payment. This dropped my perfect credit from 803 to 733. I may not qualify for loan. Called Macy’s twice, no help, just too bad. I have now had to file disputes with TransUnion, Equifax & Experian.

I teach special education in an underserved community. One student, in particular, has an extremely rough home life. This child gets bullied almost everyday due to his appearance. I spoke with the guardian and asked if I could donate some clothes to the student this school year. The guardian was thankful and said I could have them shipped to their home.

If you order online with Macy's make sure you are not purchasing something for someone else in a different location (in my case I live in Hawaii and my sons live in Orlando) because once the order is ready for pick up it is impossible to change the name of the person picking it up. Additionally, if you call the customer number sent to you in your order verification email you will receive little help. Once an order is ready for pickup they can't change the name of the person picking it up, even after verifying you as the purchaser, they can't cancel the order, but are happy to refund your money once 7 days pass without pickup, and none of this is clearly stipulated on their website when you are paying for an online purchase.

I always order online. I ordered a pair of tennis shoes. The box was torn up, tapped up, and the paper. My suppose to be new shoes were balled up and look like they wrap the shoes in the old paper. I am so disappointed because you work hard to buy things and they sent it out like that. Not only that the shoes were smashed. I'm in nursing and my feet are important to me. Buying shoes that are smashed is ridiculous.

I bought Pyrex 8-Pc. Mixing Bowl Set on sale for $19.99 in July 14, 2019 and mailing rebate for another $10. I filled the rebate form, cut the barcode from the box and mailed it to Macy's rebate center. Then, I received an email. It indicated that I couldn't get the rebate because the barcode was invalid. I cut it directly from the box. It shouldn't be wrong.

Since ordering from Macy's I have received emails and text messages from erectile dysfunction, weight loss, and other silly ads from things I have never inquired about. I get them several times a day!!! Constant have to delete my phone messages that I haven't asked for. I know Macy's sold my information due to the fact I gave them a rarely used email address. I had to give them a phone number for contact reason for my order. I WILL NEVER ORDER FROM THEM AGAIN!

My friend bought me a gift card on our anniversary. When I went to use the gift card after a week, Macy's said, there is no money into it. I called customer service, they said, my friend has to keep the receipt and take both the receipt and gift card to go back to the store, he bought it form. Ridiculous - who keeps the gift card receipt? Eventually, it was embarrassing to me and my friend both. And he/we lost $50 in gift card.

Macy's credit department ruined my credit rating by erroneously reporting a late payment of $7.00 though they had sent the mail to the wrong address and it had not reached me. The post office took a while to redirect the mail to the new address so the payment was made after it was received, 60 days later. They told me they will not and had not reported it and yet they had. When I spoke to their horrible, stupid and ignorant credit department manager (some manager!), I realized he was less informative and dumber than the lower line employee I had talked to. The worst people and stay away from these horrific criminals. I had them close my Macy's account and promised myself to never shop from this horrible, unethical, disorganized, poor quality store anymore! One more customer for Saks.

I placed an order on 7/11/2019. I contacted customer service on 7/15/2019 via chat regarding the order was still listed as processing. The customer service representative informed me that the order should have shipped “yesterday” (7/14/2019), my expected delivery date would be 7/22/19. I question other options to get the package sooner. She could not have been more unhelpful. After I left the chat she gave some options, when it was clear I was no longer participating. I found these additional options when, I went back later to close my page. In a climate like this with online shopping increasing and physical retail stores closing, one would expect to receive an online order sooner than 11 days and it not be processing for 4 days. Only being processed and shipped after my phone call.

Macy's sold off its credit card to Citi. Otherwise I would like Macy's. We have spent over ten thousand dollars at Macy's in just this latest year. Overwhelmingly the experience with the Macy's credit card has overshadowed our relationship. The store employees say, "Oh don't worry about credit department. We will credit any and all mistakes or problems they make." But it is a LOT of effort go back to stores, call, send emails, and then the crazy log on to Macy's.com and LINK your Macy's card and send SECURE EMAIL to offshore with Citigroup Inc. Or worse yet call them on the phone offshore and hear them do as they do emails, repeat your problem and say they will fix it. No they don't. And my gracious the delays from offshore Citigroup Inc. doing Macy's credit cards. Oh my gracious. Call them, email them it makes no difference.

I ordered a bedspread and it came in a real nice box. I ordered the same bedspread again to make drapes out of it to match the bedspread. The second bedspread came in a white plastic delivery bag. The bedspread was flat and the package was so dirty and ripped on the side that it touched my friend's shirt and his shirt got dirty. Macy's, I won't spend any more money at your store, you cannot properly package items.

Beware how Macy's lures you into their stores and online by using Star Money. Star Money is awarded to customers based on their past shopping spending. I had received $25 in Star Money which I used for a purchase at a store. Later, I returned some items I had previously purchased online for which no Star Money was used. My return was adjusted and reduced by $25. If I had returned the merchandise for which I had used Star Money, by all means they should reduce the refund by the amount of Star Money. But, in this case I paid for online purchase using my Macy's credit card and no Star Money. When I returned the merchandise, they deducted $25 saying that's for the Star Money I received!! I have been a customer for nearly 40 years and have put up with all sort of incentive programs Macy's introduced which for the most part was beneficial to them but this one left a bad experience with me and I closed my account.

My husband, because of a recent surgery, bought me an expensive bracelet online from Macy’s for Christmas. A few months later, the bracelet tarnished and we brought it back to Macy’s. We were told it should have been returned in 30 days.. It was almost 30 days from the time my husband bought it online and gave it to me on Christmas Day. Then we were told we should have bought the “Macy’s No Worry Protection Plan” which is at the very bottom of the bracelet online page. Was told Nothing could be done when we brought it back to Macy’s.

OMG Macy's has the WORST CUSTOMER SERVICE EVER!!!! My father got my gift cards for Christmas to Macy's. I tried to order some things online and within minutes of my order being placed my order was cancelled. I called customer service to determine why my order had been cancelled. I spoke to 4 different people who all told me it was business decision to limit my shopping to in store only based on my order history. I tried to explain a number of times that that is not possible as I have NEVER ordered from Macy's online before.

Order **. The shop took the money from the credit card but did not send the goods. At the request to send the goods or return the money does not respond. I did not think that such a situation is possible in the USA.

I placed an online order on June 14th, 2019, for 5 pair of sandals that were scheduled for delivery by UPS on 06/20/19. On 06/20/19, tracking showed the package on the UPS vehicle out for delivery but it was NOT delivered. On 06/21/19, I called UPS and they advised me the package was lost in transit and I should contact the shipper. I then called Macy's customer service department, where a rep named PIA advised me that, due to a system error, he could not resend the order until Monday the 24th of June. He assured me he would call me on the 24th to proceed with sending a duplicate order. HE NEVER CALLED.

So, I placed an order with Macy's with a message that my product would ship in 3-5 business days. Being in a world with Amazon, I thought hey not bad I'll place the order. When I checked my email an HOUR later, I realized that it would take 3-5 business days AFTER it is processed which means I wouldn't receive my product in time. Okay, I'll cancel the order. WAIT you can't because the cancellation policy is within 30 minutes but when looking at my order online it stated: "processing for shipment". I don't know about you but processing means that the order hasn't shipped.

Ordered a Farmingdale Round Table from Macy's online on May 19, 2019. It's a basic black kitchen table with a round top and four legs. All attach to a central spindle. When I ordered the site said it would deliver in 3-5 days. I received the spindle by itself in about 5 days (no legs or round top). I thought it was weird that it didn't all come together, but gave it a few days to see if the remaining pieces would arrive. I called Macy's on May 28 and asked when I can expect the remaining pieces. Was told that they would put in an inquiry and I would receive an email notification within 24 to 48 hours telling me when they would arrive.

On April 4, 2019 I made several shoe purchases at Memorial City Mall. Two pair of shoes were the Jessica Simpson BEEYA5. I got the black pair and the beige pair. A couple of weeks later I was I opened the box of what I thought was the black pair and it was the beige. The sales person gave me two pair of the same color. I went to Willowbrook Mall, a different mall, on April 30 and explained what happened and I got the black pair. I wore the shoes a couple of times and the sole of the shoe is coming unglued.

I figured simple, just call again explain what happened and they can change address or cancel order. Wrong.

I placed an order online for an air fryer ($90 on sale) but I thought it would totally be worth the price given all the hype surrounding this product. Well little did I know Macy's outdated computer system is very faulty. I placed my order for in store pickup in Springfield. I arrive at the store 3 hours later after receiving confirmation that my order was available for pickup. It turns out my item was available at a different location 90 minutes away. The staff told me I sent it to the incorrect store. I knew I didn't and brought up a screenshot of my order to confirm my item should be there. I confirmed with in store staff that they do have the air fryer in stock.

I had a credit for $153 on my Macy’s account. When I received my statement, the credit wasn’t on there and it says refunded. Never received anything. Called 4, 5 times and they keep telling me they mailed refund check. It’s been 2, 3 months now. I’m still haven’t received the check. Their products are good but the customer service is the worst. I’ve never had this bad experience. Never ever have credit balance on your card. They will never give back your money????

I think people should stop using Macy’s credit card or be careful especially Macy’s American Express credit card due to their customer service are liars and untrained property including their supervisors and they are scam. I used my Macy’s American Express to made an approach to airline tickets to travel overseas but unfortunately I had a family emergency that made me to cancel the trip and the airline told me they would credit me back full payment of the ticket since the ticket was cancelled due to medical emergency but unfortunately the airline refused to to refund my money.

My wife never received her bill because we moved. When she was late with her payment, Macy's credit department contacted the credit reporting agencies over a $29 payment that was late by 2 months and her credit score dropped 81 points. They DID NOT call and leave a message until after the late payment destroyed her once great credit. That makes no sense at all. Why not call the person before, not after you report to the Experian and the others. Then you get a person in the Philippines as your customer service rep after wasting an hour waiting who can't even understand you. Macy's sucks. And the item we bought turned out to be junk.