Macy's Reviews

This was the best experience we have ever had in purchasing a mattress from the buy at Fair Oaks with Scott as our associate. Scott sent us a gift certificate. So thoughtful. Then the delivery could not have been better. The two delivery guys, German and Ismall arrived on time, after calling. They were outstanding in that they followed instructions on how we wanted the bed setup and they also took care in making certain not to damage or break anything in the house when they had to move the mattresses. They cleaned up and made sure to show how to use the remote. They are the best!

It's holiday season and the Online returns and pick up section has a broken register and 2 people working. Line is about 20 people deep and moving slowly. I wait online 41 minutes holding 2 large boxes wondering why I opted for store pickup. I'm now 4 in line and the clerk asks who has returns. I am the only one with a return. I leave the line, put my boxes on counter and tell her I also have a pick up. She informs me that she can only do returns. So I have to get back in line for both! I get back in line and wait some more. Meanwhile, she takes the next person and is doing a pickup! When it's my turn I ask her why she couldn't do my pick up. She gives me some lame excuse. What kind of management is going on? I ask to speak to her Mgr, which she tells me she is not in. I cancel the rest of my Macy's shopping and decided to spend my coins elsewhere.

I will NEVER shop Macy's again. I placed an on-line order on 11/23/18. Was informed it was in transit to UPS 11/28/18. Today is 12/12/18 and have not received. Three phone calls later no one seems to know how something can be in transit for 2 weeks. Item is now not available to reship so only option is a credit. This is extremely poor customer service and one of the reasons Macy's will not survive. No other options were not given to me after wasting at least 2 hours on this order.

I visited Macy's in Mentor, Oh. The associate waited on me was very nasty and racist. I reported to a manager, Natalie, she were to call me back, never did. I've been a customer for more than 20 years, I deserve better Service. Probably will stop shopping at Macy's. Very unhappy customer!!! PS. Will spend my money where I'm appreciated.

Worst customer service experience I've ever had. On the phone for 1 hour and 6 minutes as a courtesy to your company about a fraud charge on my credit card in the amount of $217.00 using my MACY'S WALLET. I have deleted my credit card info and changed my password. That lets me know that your website is not secure. My bank has been notified and card canceled and fraud reported but thought I could do a favor and let your company know the info. I finally hung up after being asked the same thing 4 times by the 4th person I was transferred to. So much for trying to do something good for your company. I guess you will be shipping the merchandise to the person that performed credit card fraud.

I purchased an Instapot during the Black Friday sale and a pair of 10/100 ct diamond earrings were supposed to be added to the order for free. I added the earrings to my cart which reflected a $0 dollar balance. I submitted my order and the Instapot and my credit card was charged and the earrings were removed from the order when the receipt was emailed to me. The Instapot was delivered but the earrings never arrived.

Racism in Action (MACY’S WILLOWBEND MALL IN PLANO, TX): People of color; please stay away from this Macy’s. I am a cardholder and I am gainfully employed as an educator. I went into the Macy’s in the Willowbend mall in Plano to buy pajamas. I had several in my hand as I did not know which one would fit the way that I wanted to. I also looked in the Nike section of the store for other items that I may have wanted. My husband and brother in law were also there along with my young son. We went up to the register by the Nike section and asked for a price check from an employee who later told me her name was Ci **. She scanned the jacket and told us that Nike is always regular price. We showed her the sign that was on top of the rack in which I had gotten the merchandise.

I recently purchased over $2000.00 of furniture from Macy's. A customer service took my order over the phone and told me that the my purchases qualify for 1 year no interest on my Macy's credit card. Now I'm receiving Macy's bill with interest charge on it. I called Macy's and this next customer service is now telling me, that my purchase was not qualify for no interest and they can't do anything about it. This is completely misleading customers to buy from Macy's. I know all their phone conversations are recorded and I've asked them to pull it up to hear what was told to me. Now I'm stuck with this. If someone can guide me what to do I really appreciated it. Macy's this is horrible for you to do this to customers.

I ordered a Lancome skincare set with several free gifts for my birthday. When the product didn't arrive by the 3 December shipment date, I called customer service to get the new delivery date and was told the product had shipped. Two days later, when I entered the shipment tracking number in the UPS database, the message said to check back later because the package had not been delivered to UPS. During several conversations with the customer service representatives between 5 December and 10 December, I was told the following in this order:

On Thanksgiving I purchased a Tarte Eyeshadow set for 19.50. One week later, I receive an email from Macy's saying the item is backordered and will ship on 1/2/19 and they would be more than happy to cancel the order for me. I decide to wait to see if the item will ship - it was a Christmas gift. Today, 12/8, I check online and the item is in stock and available for order at $33.50. My order is on backorder until 1/2/19.

Wow, I thought I was the only one with Macy's online. I had purchased riding boots online and had them shipped to the Macy's store. Hindsight being 20/20, I should have opened the box in the store. As soon I got home, I opened the box only to find a beat up box with a customer return sticker on the box. The kicker is the boots were the wrong style, size and company. I immediately called customer service, it took a while but the rep stated she would mail the correct boots in 2 business days (Thanksgiving) and to return the Defective boots to Macy's. Thursday, Thanksgiving, I called customer service for the tracking number. I spoke to two people because the first guy said it would take 7-10 days.

I purchased Giorgio Glam 3.4oz Fragrance from Macy's which had a rebate. I submitted my claim in their claim form along with copy of invoice and UPC code. Now I received an email rejecting the claim with reason there is no UPC code and asking me to send again. This is just harassing the customer and refusing to honor the offer. They insist on sending the documents by mail and do not accept email. Who has the time energy to do this hassle full procedure repeatedly. Overall a terrible experience with Macy's.

Package destroyed missing items. Should have been sent ups. Had a note from the postmaster saying it was to big to be sent United Postal Service that it had gotten stuck in the machine. The only items that were in the box was a king size comforter, and a junior tee shirt. The shirt didn't arrive.

Difficult to return the product. There is no option of picking up the product from the customer if the mistake is from Macy's not customer. The wrong item was received and while returning the Macy's store was too far. I did not get the product I ordered at end. It was not anymore at the site. I purchase at the time of Thanksgiving sale. Because they provided wrong product, I could not receive my actual order.

I tried to resolve a problem over the phone. Took four hours before I got to speak to a knowledgeable person. I went to the store and unfortunately the woman I spoke to was not in that day. I did try calling to see if she was going to be there but again no one answers the phone. And if they do & try to transfer you they disconnect you. Their ladies' room is atrocious. Door locks broken. No place to hang your purse. No more shopping bags. Can never find an associate to help you. Have been a customer for 60 years. Closed my account today!

Bought two carat diamond Earring stud from Macy's Online. The ones in the White background in the lower middle is the picture they advertised... The ones on the black background is what they sent. Pure Garbage and a stone of nothing but trash and cloudy. You can't even see the facets through the diamond like you can in the ones they advertised below in the white background. Obviously returning them. Never buy Jewelry from Macy's.

Wow! I can't believe what a horrible experience I have had! I placed an order on 11/24 and as of 12/1 the order was still being processed. I reached out to customer service and after waiting on hold for over 20 minutes, I spoke with a rep who stated that she could not explain why the order was still processing. She suggested that I should just “wait a couple days” to see if I get a confirmation email that the product was shipped... Really?!? Thanks for the help! I then asked to speak with a supervisor in hopes that I could get a better answer and was transferred God knows where as the phone rang over 50 times with no answer.

I ordered a necklace on Black Friday. Spent $507 on it. They shipped it to the wrong address. It was sent back. Now I have to wait for it to get back to the store and then they will cancel that order then I have to call back and reorder the same necklace and get it at the Black Friday price hopefully and by the way you won't get it by Christmas. How nice. Not really at all and they were not helpful at all. First person lie to me, told me that they would send it out within two days. It's been two weeks. It is the 4th of December, I still have yet to see it, have to wait for it to get back to the store. Not happy at all

Placed order for this jacket on 27th with premium shipping. Is December 3rd now and the status of the order has not been updated. My brother who is visiting from Ghana and lodging in a hotel has still not received his jacket in this cold weather. The most frustrating part is anytime I call they can’t update me on when it’s arriving and my brother is in a different hotel in DC now. Very disappointed in Macy’s???

HORRIBLE experience. You provide me with a tracking number and an email stating the order has been shipped but the tracking number doesn't work??? And I'm supposed to be okay with that. Then I have to wait to get my money back?? WHAT??? I will never order from Macy's again. I have placed many MANY orders online and once I am provided a tracking number that number should work so I can personally track it. DON'T PROVIDE A TRACKING NUMBER THAT DOESN'T WORK, GUESS WHAT THAT IS -- FRAUD.

I ordered a pair of Heelzies for my twin nephews birthday on black Friday. I received an email stating the order had been shipped and was provided a tracking number. I was told it would be here November 28th. After calling UPS I was told the carrier (Macy's) has not sent over the items. I called and to my surprise the representative told me my items is no longer available. I never received a email stating there was an issue. I had to call three times and the last representative was so rude and dismissive he put me on hold for an other 59 minutes to speak to a supervisor that never picked up! I am reporting them to the BBB and the FCC! This is a bait and switch tactic to get more business on their site. Absolutely disgusting Macy's... you should be ashamed of yourself!!! By the way I am still on hold...

I ordered $200 worth of serveware on Black Friday and I was very excited to receive the product. Unfortunately UPS showed the items as delivered but I never received them. I called customer service multiple times and each time I received different information. Never did I receive any confirmation that the order was resent. I also emailed customer service which stated they would get back to me in 24 hours and that never happened as well. I am very disappointed and frustrated. As of now I have paid $200 for nothing and have spent hours of the phone with customer service that has not resolved the issue. With this horrible experience I will no longer be shopping at Macy’s and would urge others to do the same.

2 orders of 4000 CAD in total. Super bad shopping experience. Felt fraud-ed. I wanted to cancel an order. I contacted customer service with 30 minutes and I was told it was cancelled. The second day I contacted Macy's customer service again to ensure the order was cancelled and I was told multiple times that the order was cancelled. I asked for a cancellation letter and the customer representative told me, "It's done but I can't give you the letter because it's from system. I'm sure it's done." Then guess what? The order wasn't cancelled! I feel like I got cheated by 2 customer representatives.

I had ordered a pair of boots on Cyber Monday! When I received my item it was the incorrect item! They gave me a pair of Men’s shoes, when I ordered a pair of WOMEN'S BOOTS! When I called to tell them they said they would send me the correct boots IF it was still in stock! I paid for those boots. I should get those boots!

I purchased a mattress set from Macy's.com for delivery. The day before my order was due for delivery, I received an email stating it was on the truck and ready to be delivered. The morning of, I received a phone call stating the drivers could not locate my mattress (only the box spring) and my order would have to be rescheduled. Meanwhile I already sold my son's other bed and installed his frame for this mattress set. After arguing with the cs rep, they offered to refund my delivery fee and would place my order on "ldi" and I should receive a phone call that afternoon with the new delivery date. No call came in. The following day I called and cs told me they didn't have an answer and to give them 24-48 hours. After 48 hours I called yet again and they still didn't have an answer and to call back in 24 hours. To date, I still have not received my mattress and I am extremely upset at the service I have received or lack thereof.

I received an E receipt today telling me about a purchase that had been made which was in a state across the country. I called customer service. I was told they would cancel my card for me and reversed the charge, which was great but then I got hung up on before I was given any kind of confirmation. When I called back they told me the only way I could deal with it is to call the store in Florida when I live in California and of course they are closed for the night since it is three hours ahead of us. I am just unhappy that with all the money I spent with Macy’s that I can’t get somebody that I could understand, give me any kind of reassurance, or make me feel at all comfortable that this issue is going to be resolved and why it even happened in the first place. Needless to say with Christmas only a few away they have lost my business unless they act like they actually care about their customers.

Purchased an item on a Cyber Monday sale at a great price. Waited about 3 days with no notification on shipment. Checked the order status and it is now saying it is backordered and will not ship until December 20th which means this holiday "deal" is NO DEAL. No way this would arrive in time for a Christmas gift. Macy's website shows it in stock as of TODAY and I never received a notification of a problem. They could have really ruined someone's Christmas.

On Cyber Monday, I purchased 4 curtain panels which shipped promptly and arrived the next day. When I opened the box and each plastic zipper cases, the curtains were poorly constructed with bumpy hems and different colors of black and white thread used on taupe panels. Therefore I went to Macy’s furniture where a very well dressed but awful customer service was fished out by an employee. He said the only way to return the product was call the 800 number. He said he had no storage for items like the curtains. I had once worked for Macy’s and told him customer service was important and as an employee I helped customers return products bought online.

I ordered items on Black Friday and on Cyber Monday online and so far 5 of my orders have been canceled and 4 are pending. I’ve called customer service at least a dozen times and they don’t know why. Customer service is overwhelmingly frustrating, ignorant, and exhausting to speak with. They don’t speak English, they don’t pay attention, they don’t care and they hang up on you. All my phone calls were over 45 minutes long!!! They managed to give me a migraine every time. Shame on you Macy’s. I was a loyal customer for many years in the past. I stopped shopping with you for about 3 years. I wanted to give you another chance, but it is clear that you don’t care for customers and deceive them with false advertising and poor help. I’m done dealing with stores like you.

I do much of my Christmas shopping online at Macy’s every year. I’ve had 4 items delivered that were not what I ordered in the last week, wrong color, very wrong size and items. Now I’ve had 8 items, from different orders, canceled due to being discontinued, yet they are still available on the website for order. Another family member ordered the same item two days after me and that item has been mailed! This is really not good for Macy’s.

I must say the over the phone customer service has been absolutely terrible. I placed an order recently for 3 jackets, one size XL, and two size L. When I realized that I had purchased the two size L jackets in the wrong size, I called the customer service line. I explained to the representative over the phone that I wanted to do an exchange so the two size L jackets can be switched to a size XL. He explained that he would be able to do it for me.

Updated on 12/02/2018: Today is 12/2/18 & Macy's is still showing item will arrive on 12/4/18 and UPS shows it has NEVER been shipped. This is coming from a 3rd party vendor and I'm assuming the hair care products are COUNTERFEIT, as the bottles are different from the manufacturer's own website. The MAGIC OF MACY'S HAS TURNED RANCID. This was a company I trusted for quality & service, not anymore.

Ordered several items on Cyber Monday. Said in stock. Delivery date expected Dec 03, next day was sent email that they never had items. Still holding my money. Should expect refund in 3/5 business days. Where I am from that is fraud. Advertising items that you never had, taking people’s money and they sent me a coupon as a sorry but only good after all sales since doesn’t work on sales items. I told them I am canceling the other orders I made. Can’t wait to see if they can get items since they sell things they don’t have and have no commitment to have from any said distribution center. Funny thing is my bank flag them as a fraud. I said Macy’s. Apparently they knew before I did. They have forever lost me as a customer, let them go up like Sears.

So I ordered Apple 4 watch Cyber Monday. Watch was back ordered - told me to cancel order. Tried to cancel and told me I cannot cancel - have to wait for vendor. Even though I received email that told me to cancel and I would not be charged. Now I have 426 dollars withdrawn from account and cannot get my money back. Trying to chase you down to get my money. What a joke. Macy’s is a complete scam. Customer service is a joke. No one talked English. I will never shop from them again. If you wanna get frustrated and deal with con artist order something from them. Also was hung up on 3 times and 1 hour 32 min I will never get back of my life.

I ordered a Michael Kors bag for Black Friday and after 3 days my order was cancelled. I called the 1800# and they had me on the phone for 3 hours telling me no my money wouldn’t be released back to me for 7-10 business days. I was then helped by a manager over the phone and she order me a different purse and assured me it was in stock and I’d get in 3-5 day but this morning I received an email saying my order has been cancelled. Their customer service is a joke and wasted 3 hours of my time.

Black Friday scam!! - Macy’s you are great at false advertisement!! Ordered a coat from you on the 21st of Nov in the CORRECT size I wanted... received the WRONG SIZE as you clearly didn’t have the size I wanted in stock. After a lengthy and time wasting conversation with customers' care, surprise surprise. I cannot get the coat in the size I ordered, and there is no reorder on these coats... now I have to waste more time on returning something I didn’t order, and I still don’t have a coat. If I could give 0 stars that is what I would have rated your company!

I placed an order and days later received an email my order was on backorder with NO anticipated delivery date... Per their email I was told they need to hear from me by 12/21/18 to let them know if I am willing to wait. The answer was No... I have been contacting them now for 6 days to try and cancel and they refuse! I have been given every single excuse in the book including I have to wait for the vendor to cancel! I did not order through the vendor. I ordered through you people for the very last time! YOU took my money NOT your vendor. YOU! I shouldn't be waiting for a vendor to cancel! Excuse after excuse with these clowns! I want my money back and shouldn't have to chase you down for six days for something YOU cannot deliver! Absolutely appalling!!!

Ordered 2 Apple watches on November 21st. The cost was $199. Same offer at other stores, but since I knew I’d ordered what I wanted, I didn’t purchase anywhere else. Glad to have my order taken care of. Flash forward to November 24. Order arrives with 1 watch. Called customer service and was told “sorry, there are no more watches. All we can do is refund you.” I skipped the other businesses because I’d already “purchased” the items I wanted. No effort to make good on the order. So now I’m stuck having to pay $50 more for the same item I could have bought somewhere else on BF. I will NEVER shop at any Macy’s again. Be aware that just because you order something and pay for it, doesn’t mean you’ll receive it. I caution you not to shop at Macy’s.

I ordered a Michael Kors handbag online from Macy's on Black Friday. After two days from placing the order when I track order it says canceled. When chatted with the support, I was given an answer that the product is not available. Why let people buy it when the product itself is not available. Right now all the stores are sold out or the selection is now very limited. Macy's did not fulfill what they advertised, wasted my time, and cost me a lot of money as I have to find a product that is far costlier on normal days. Chatting with support was not useful either. My chat was disconnected while I was still chatting. I will be taking my business elsewhere from this day forward. Will never shop with Macy's again!

My card was decline and I was told by the credit service department it was due to the store agent putting the wrong information in; so I have to wait for 24 hrs to use the card again. What? Came home. Tried to talk to a supervisor, after being transferred many times and waiting in between, I finally talked to an arrogant person who gave me the name Aron. Who I might add talked to me at first like I was a criminal, then finally he says, "You can use the card, you just can't purchase a gift card if you do not have your Macy's card."

The customer service at Vero Beach was terrible. Every register had an issue with the person before me. The registrar couldn't fix the problem in a decent amount of time. I went to 4 different counters and had a similar situation. When I asked a worker if they could please ring me up they told me, "No, I'm just working the floor." No help, no guidance.

Every Christmas I buy a cashmere sweater on the Black Friday sales. The few years I have done this online, Macy's, Kohl's and a few other retailers have them at a special price, and I usually bought (past tense now) them at Macy's. Thursday night, when the Black Friday sales began, I logged on, made my purchase, and shut down.

I have a wedding registry with Macy's and the site goes down OFTEN. I've experienced not being able to get to my registry, not being able to add things to my cart, and not being able to adjust the number of items in my cart. Just basic level functionality that is expected in this day & age of technology is found to be lacking with Macy's website and mobile application.

Beyond frustrated with Macy's website. You cannot make a payment (or set up recurring payments) on your Macy's American Express card, ONLY your "regular" Macy's card. So you have to cut a check and mail it off each month. Representative on the phone didn't know why it wasn't an option on the website. Even though I spent $1,000 my Star Rewards balance shows zero, and the customer service rep could not explain why. Everyone is clueless when you call the toll free number. NO ONE knows what they're doing. It seems like Macy's M.O. as far as customer service is concerned is to make everything so frustrating for the consumer that after a while they give up. Well mission accomplished.

Macy's uses the Philippines for their customer service. The person I spoke to today said "Mahcy's may I help you"? She doesn't even know who she works for... Then on with my question about a credit card and she knew even less. I will have to go to the store and speak with US people who care and understand English. In the meantime I am using Amazon; much better service delivery.

Transferred for 8 times in 1 hour without help. Cannot log in Macy's account so started the live chat (I am 100% sure my password is corrected, reset didn't work neither). Everyone started from asking my name, all my info, repeat the issue and then transfer me to another person without providing any help. The next support will repeat the process again. I gave up after 1 hour and a half. The experience is terrible. It's a waste of time.

I ordered pants from Macy's more than a month ago. They ship it to wrong address. I have the original order email that show the correct address during the order. They are telling me wait for POD from the courier and then they will file a dispute of signature. Still waiting POD and then the dispute. Very bad experience. This was my first purchase directly from Macy's. Previously I ordered from them but through Borderfree. Did not face this problem.

Macy's unknowingly issued me an American Express card, which I did NOT want. When I called to find out why I was sent this card, I was told I would have had to "opt-out" of the card. Since when do you opt out of getting a credit card?? I already have an Amex, and I don't want another one!! This should be an opt-in ONLY when messing with someone's credit!! How can they do this?? It seems like this should be illegal to issue a card I never agreed to and definitely did not want! I did not receive notification about this, and junk-mail type communication does not constitute agreement. Since I did not want the Amex, they cancelled my entire account with Macy's, which I have had since 2000. Oh, but I can "re-apply" for a store card - which will also affect my credit rating!! I am livid, and Macy's has lost me as a customer forever, and I will be sure to tell everyone I know NOT to shop there!

It’s 14 days now. And I haven’t received my order. I will take Macy’s more than 20 days to deliver a single product. I called Macy’s, and it tells me I have to wait more than 20 days to get my shipment.

Your corporate customer service employees are TERRIBLE. I have waited over a MONTH for ONE pair of shoes to be delivered to a store in Hyattsville MD and you all instead sent it to MILWAUKEE and then sent me an email saying it had been delivered to MARYLAND. So after I wasted my time and energy driving through the snow and ice, hoping to finally be getting my shoes JUST in time for my 2 year wedding anniversary, the store location says they were never delivered.

I saw a pair of shoes online and when I clicked on my size and color it said there was 1 available for pickup at the Westshore mall. I tried to confirm they had the shoes and not one dept line answered, including the operator. It prompts you to go to a line for online orders, NO ANSWER! I googled Macys.com phone number and got a live person. She said the shoes were not available, in store, or online to order. If it says 1 available means they are NOT available. I explained how surprised I was no one answered the phone in any dept., she said she was sorry. They were busy and couldn't help me. "Wednesday afternoon on 11/14/2018 at 1:40 pm they must have had a wicked sale bombard the store with so many people and so little staff they were unable to answer the phone, NOT!" You get an "F" for customer service!

I got two pairs of boots from Macy's during a Flash Sale. I got a really good price. $30 for Bothell pairs & free Ship to Store. When I got my email saying my boots were ready to pick up I noticed that they had shipped to the wrong store. They shipped to Chicago, IL and my address on the order clearly shows I live in Indiana. I called Customer Service & was told by the lady helping me she could reorder my boots, price match, and do expedited shipping. I gave her my credit card number and twice she said it had declined. I told her I'd call her back & I called the bank to find out why my card had declined.

I ordered a pair of booties online and was sent an email stating my order had been shipped. Then another email saying my order was on the way. The package arrival date came and went, nothing. No email, no apology. Went back online and found that the store cancelled the order. If it was not available, why was I able to purchase it. Called customer service, spoke to two different reps. Both were completely useless. I was transferred to a store in NY after they were clearly closed for the day. The rep said that I would get an email when the booties are back in stock and I can get them for the price I paid, yeah right. Pissed.

It’s quite unthinkable to imagine any company arbitrarily and automatically signing you up for a credit card, but even when you dispute it and refuse it they tell you there’s nothing they can do to undo it. I want to reiterate this because it’s so unconscionable to me, Macy’s arbitrarily signed me up for an American Express credit card WITHOUT MY CONSENT and AGAINST MY CLEAR REQUESTS.

I understand that in this day and age the annoyances of fraud protection systems are necessary. However, if you’re gonna have customers waste their time with your system, at least implement one that will actually prevent fraud. I was made to call in to repeat the SAME information I had entered online, meaning that if someone was actually committing identity fraud, they would have gotten away with it. Nothing about this system would have prevented fraud. It just a waste of time and an annoyance as the fraud department is based in India and they have difficulty understanding American accents.

On a recent online order I realized my package was being sent to the wrong address. I immediately called customer service who told me they were on the phone with ups and changed address and all was good. Of course it was not. Waited weeks for package to be returned to Macy’s and had to call several times to get a full refund which I still have not. Reordered merchandise which arrived today, one item missing and a hallmark ornament which is sold in BOX in every store came wrapped in plastic and broken in three places.

I hadn't received my order in almost two weeks. I called customer service and couldn't understand what he was saying. I asked to speak with management and he hung up on me. I called second time. Was put on hold forever. I called third time and was told they would reorder and expedite order to me. Then he said he couldn't. They have no problem charging you collecting interest but they have a problem getting order to you in time.

Every order in the month of Oct 2018 by online was cancelled and I was to call Consumer Protection. After 1/2 hr hold on Consumer Protection verifies my info. Nothing has changed still. They tell me they will place order. Something wrong with phone number! Next excuse my computer! Next excuse their system down! They can't tell me what triggered it to go to Consumer Protection! I don't have time to be placing orders to then have them cancelled for no reason! And then have Consumer Protection. Place order. Someone should be able to look at my orders and come up with a valid answer!

I made a purchase in store and was told if I got a Macy's American Express that I could pick a day within the next month for 20% off of everything. 2 weeks later I purchased a lot of stuff and told the clerk and she said, "Oh yes, it will show up on your statement." I believed both clerks however they both lied. I tried multiple times via email & phone calls however nobody seems to care much. Phone calls go to the Philippines and I ask for a supervisor,,,,that will never happen,,,, I ask for a return call,,,,that will never happen either. Very poor given a business wanting to stay in business. I canceled the card and paid them off immed.

this wasn't possible. So I waited all week. AGAIN! No ring.

I contacted/emailed Macy's Corporate office to voice my concerns regarding the situation with the Customer Service Department (and shared that there are several others with similar concerns based on this site). I shared that I have been a loyal Macy's shopper for 36 years and in the past, Customer Service was always excellent, until now. They called me the following day and were very responsive to my concerns and resolved the situation. I am hopeful that they will address the concerns with Customer Service in the future.

Very poor customer service. Actually, I will give 0 star if I can, they don’t take responsibility for their own mistakes. This company can hurt your credit and can even answer a simple question. I reported my dissatisfaction to one of their supervisors, and when I told him that I wanted to cancel my account because of the issue, he acted like he didn’t care, and responded, "OK, SURE let me transfer you to that department." No customer satisfaction nor customer retention effort.

I ordered a few tops online & chose to pick them up in the store. It took over an hour for the store associates to figure out my order, they often say they have "SYSTEM PROBLEMS". I asked them if a coupon could be applied & they said they had to scan the item, which they did, and of course I couldn't use the coupon. But they actually created a new order which then charged my credit card. I called and spoke with 6 different people, everyone of them saying that I had to talk to someone else and SYSTEM PROBLEMS. Then they told me to open a claim with my bank because they couldn't see the charge on their end.

I bought clothing online trying to save money on the delivery charge. I get to the store and had to pick my stuff in two different parts of the International Mall Macy's (Miami). We go to the women's section, they give me a package and tell me to proceed to the men’s section for the rest, I do so. When we arrive, they tell the rest of our purchase is in the women's section so they had to call a manager to clear everything up. Ended up WASTING 45 minutes in a process that was supposed to last 10 minutes. Horrible customer service, won’t buy online from Macy's again.

Bought and returned an items at Xmas 2017. Returned at the store and they wouldn't issue me a refund or a gift card. Said they would be mail me a MOC receipt, basically a check. Waited 5 months. Check came. My wife used half at the store. Had a balance of $70. Went back a few months later to use the remaining amount. Clerk said we needed another MOC receipt. I called customer service. They refused to issue the MOC and said I could use it in the store. This happened three times. Called today. One hour on the phone. Still refused to issue me a MOC even though I repeatedly told them I couldn't use the credit at the store. Horrible, horrible customer service. Never again will I shop at this store or online.

Trying to make people in another country understand the workings of the United States Postal Service is a dead end. I have a recurring problem with them shipping to the wrong address. Right now my grandson’s coat is in never Neverland and they refuse to work with me until next week even though it was supposed to be delivered yesterday. Pathetic.

Macy’s is now worse than shopping at the Dollar Store! Ship to wrong address, AND HAD TO ATTEND WEDDING WITH NO GIFT. TRIED TO RE ORDER. Took hours on the phone and then for some odd reason the second order was canceled. Foreign speaking... impossible to understand outsourced employee. Hung up on me. Called back. On hold for hours... then finally got another hard to understand employee who “transferred” me to a nonworking phone number. Cannot understand the outsourced employees that are supposed to help me. IT USED TO BE MY FAVORITE BUT now I HATE MACY'S. AVOID AT ALL COST OR PAY THE PRICE IN TIME.

Wow, a simple catalog removal turns into an identity theft "concern". Com'on, don’t give me the run-around, it’s not ethical. I hate throwing catalogs into the trash and Macy's just keeps sending them and tries to make it as hard as possible to unsubscribe, remove from their mailing list. Why spending money to send catalogs to people who don't even want or even hate it?

I purchased a necklace and earrings over the phone from a brochure I received in the mail. The man who helped me said he would have someone call me the next day and give me the sale price, and he would follow up. Neither happened. The items were listed as 14k gold. When I received them, they were a 14K gold over SS. I called their Customer Service 4 times to have the prices switched to the sale price and I was promised it was taken care of. It NEVER WAS so I am returning them and closing my account.

Purchased shoes; could not return. The shoes felt fine in the store. Wore them outside as shoes are intended to be worn. The straps gave me a rash and dug into either side of my foot. I brought them back and they said as I wore them outside, I can not return them. Lesson; Do not purchase shoes from Macy's!!! The shoes may feel fine when wearing in the store, it may be a completely different experience after wearing them for a day or so.

I purchased a lot of stuff last Black Friday from the ads. I submitted the rebate form for 7 items to get rebate back but I never get the rebate at all. I called in today and they said nothing they can do because the promotion already closed. This is stupid and I will never shop at Macy's ever again like I used to. I hope you guys will learn something from my experience that dont ever trust rebate at Macy's, yes especially at Macy's because I never have this difficult time at other rebates at other stores before.

I purchased a dinnerware set online and chose to have it picked up in store. Once confirmed in store that it was there, I go and pick it up. I head home and open it and it’s damaged. I should have known because when I went to pick it up in the store, the box my set was packaged in had no “Fragile” wording on the box. First issue - my dinnerware set was not packaged properly. I call customer care because I purchased it online and the first person I spoke to ordered a replacement. Second issue - The representative sounded like he had no idea what he was doing. Didn’t verify that the replacement package was being sent to the store. He even told me to throw away the broken set and because I didn’t trust it, I decided to bring it into the store. I bring it into the store where I picked it up and left it there for them to ship back. I ask the store to verify that a replacement order was put in place.

I purchased a pair of shoes online using my husband's Macy's card but the shoes were too big so I took them back to the store for an exchange. I had to take them to Finish Line in Macy's and the man helping me was so rude to me, I was taken aback by his behavior. First he questioned why I purchased men's shoes for myself. That was none of his business, though Converse are unisex and he should know that as an athletic shoe salesman. Second, he said he wasn't going to put it back on my credit card, even though I showed him my online receipt and order number because the card was in my husband's name. I was like okay, but I want an exchange and he refused.

Macy's West Valley fraudulently charged $291.67 transaction on my Macy's credit card on 12/31/17. Reported to the customer support and it turned out to be total waste of time and efforts. Most of the times call went to their customer support center in Philippines. Terrible experience dealing with those reps. (CAT- Employee id ** wasted my one and half hour ending the call by at the end saying "I don't have information to help you.") I closed my credit card account and let go my loss...

Macy's is definitely involved in deceptive practices. I had an expired credit card with Macy's. Was told by an associate that will be renewed on the spot. The next thing I know I have a second credit card. Macy's states that I would have been asked for my income at the time and possibly other information which I surely would not have provided as that would not be necessary to renew my card. I clearly stated that I did not want a new card and associates stated that they were simply renewing my existing account which was a blatant lie. I immediately cancelled both cards which impacted my credit score.

Absolutely the worst customer service ever!!! I ordered a new dresser that was delivered but arrived damaged so I had to refuse the order. Macy’s promised to correct the issue and deliver a new piece. Delivery day comes and no call confirming the appointment so we call customer service but just get stuck in an endless loop of automated prompts. I then resorted to email. No reply. So then I tried online chat. They told me that they couldn’t help me and disconnected without connecting me to anyone that could help. Absolutely the worst!

I purchased a number of products at macys.com and received Star Money. I then made additional purchases using both the Star Money and my Macy's credit card. Many of the products were returned (I didn't like them) and the refund process became a nightmare. Then I received my Macy's credit card bill and I believe it was correct and I paid it. Then I returned another item (that I paid for on my credit card) and Macy's is providing a refund in a Macy's gift card! I spent 44 mins with 3 different reps on the phone (Macy's credit and then macys.com) and none of them could explain why I was getting a gift card rather than a credit on my account! In the end -- I believe Macy's has stolen from me and I closed my credit card account.

My receipt says that I have 1 year to return the item. Due to several problems/family emergencies, it took me a while to return my items. The jeans are in brand new condition - never worn nor washed with all tags still attaches. I tried returning approx. 10 months after purchasing using the return sticker that was attached to the tags. I was told that I could no longer return the item because they were purchased over 180 days ago. I told them that I was told the policy was 1 year and they disagreed. I recently found my receipt and the receipt clearly states on the back that the items can be returned within 1 year. I just got off the phone with customer service and I was told that the policy went into effect September 2017 (7 months after purchasing and 2 months prior to trying to return).

I was treated the worst in a well established place like Macy's that I can't help but think it was all about prejudice. Kathy, her manager & the manager's manager would not apologize after the incident. One little word. I was ignored, tossed aside and looked down on because of my social class, disability & race. I will NEVER shop there again! I complained on phone. They didn't care either. No one called me. And when I called the corporate no live person to talk to. Macy's simply don't care! Discrimination at its best.

Long story short. Order several items online. Candle was melted and outside of jar, items were broken due to no packaging. Called, got replacements, same thing. Did this 3 times, no packaging and customer service offered to credit my account and told me to throw items away. I did and they credited account. Kept getting emails saying if I don’t return items I will be charged. Called again, spoke to some supervisor that I think was in India, told me it was resolved, apologized for issue and said I wouldn’t get any more. Guess what? Got another one tonight, same email. Tried to chat online and virtual agent said they can’t help me. This store is a joke!! I will never buy from them again!

I purchased the Carena's 3pc sectional from Macy's in Downtown Boston last week. (Keep in mind, Macy's does not allow you to use two means of payments i.e. two credit cards.) At time of purchase I indicated numerous times that the delivery should be made in a smaller truck considering my street is on the narrower side. I watched the salesperson include my note as part of my order. I watched the Manager confirm that the way the request was recorded was acceptable. At time of delivery, Macy's contracted delivery company was unable to deliver my furniture because they used a 26' delivery truck. When trying to coordinate to take my furniture off of the truck at the nearest convenient space for the delivery crew I was hung up on and told to contact Macy's customer service.

We bought a sectional 2 years ago with a warranty. Something happened to the couch and the warranty thru Macy’s was to replace it. But we would have to repurchase it including ya. and delivery fee again then they would only give us credit back for partial product. Or we could have a 1/4 of the money back and keep the broken sectional. Corporate called us after fighting at the store and said we could afford to pay for it. He checked out Macy’s card and there was plenty of credit on there we could just use it. Not the point. The point is the warranty was supposed to cover everything and it did NOT cover anything.

The website crashed when they had good sale plus 30%, I called customer service, they asked to get back tomorrow, and they will continue the sale. Next day prices went up and when I called customer service again, they said they can't change it back, even it was their fault. Terrible service. Good reputation stores will give their customers the previous discount, plus some bonus on top for the inconvenience.

I have been a loyal Macy's customer for 20+ years. I am 55 and as of today I have (one) derogatory claim on my credit bureau from Macy's. I called to plead, the error, my account was switched to paperless, unbeknownst to me. Therefore not receiving my statement. Macy's called me to inform of a past due payment. I was suspicious getting a phone call. I went online to verify, but could not pull a statement. I told the attendant I don't have a bill and cannot pull one offline. I then went into my bill pay and just made a payment, which is now a credit balance.

Again for the 100th time my order was cancelled. Placed an order on 8/18/2019 and it was cancelled a few minutes later. I have been shopping at Macy’s for over 21 years but the past year has been nothing but a nightmare. My nightmare started when closed down the Douglaston Queens Ny the location which is where I live, so I started shopping online. On Numerous occasions I have had issues with their online services including shipping issues. Macy’s customer service people blamed everything on me when I called to complain and even sent them picture of the damaged packages and I was told that they will not ship to my home address anymore. So I decided to ship to my office address in good faith.

I spent much time after the first ordered was cancelled, getting my address and profile information straightened out, which was more Macy’s ineptitude than my fault. Second order went through without a hitch. Third order summarily cancelled. Tried to reach by phone, waiting time over thirty min., so opted for chat. Spent over an hour on chat, being passed from person to person (Apple, Sharon) and was told my card was the problem again. Was told to call Card Services, which then sent me to a consumer protection service specialist.

On 8/25/2018 I place a birthday order for playmates and napkins for over $127. Since this was not the first time using Macy's for shipping the Villeroy & Boch items to a P.O.Box. I thought everything was fine. I spoke to Macy's on 9/15/2018 to find out the status, as the birthday was on 9/10/2018. Macy's informed me that they do not deliver to a PO Box and the order was cancelled on 8/27/2018. I was never informed that this was canceled and very upset that they never sent and email or phone call or even a card that this was cancelled. I could have had time to get another gift prior to the birthday. The customer agent stated that this was the vendor fault. I told them that I paid Macy's not the vendor and Macy's should have connect me that this is cancelled. I am still waiting on a call back from a manager or director of Macy's.

Macy's is having a 'Hour48' sale, if you purchase $48 or more of selected sale items you get an extra $20 off. The items I picked were part of the Hour48 sale, I exceed the amount requirement for the $20 off - my total was $73. I tried to apply the coupon but it didn't work so I contacted Macy's support chat... the support lady has no idea how to handle the issue, she escalate to the supervisor Michael ** who looked into my case without fully reviewing the chatlog, I had to repeat myself again... this guy was extremely unhelpful and kept coming up with excuses on why the code won't work, first excuse, "There's a glitch on the site, I reported the issue.", second excuse, "To get the discount only applies to regular price items."

I tried to order from Macy's and they cancel my order because they could not verified my phone number. I had this phone number for a year. So I ask customer service then, "If you cannot verified my phone number and can you ship it to a Macy's store" and she said cannot because I will have to go through the same process. After that I hung up. I am done with Macy's. Worst customer service ever.

I had two separate experiences with no bill being sent. I thought I resolved it the first time but then they did it again. Ruining my credit and saying there was nothing they could do. I had an 820 credit score, but they say I decided not to pay a 100 bill. DON’T SHOP HERE AND DEFINITELY DON’T USE THEIR CREDIT DEPARTMENT. They will screw you over to get late fees and raise your rates. That’s how they make money.

It took over 35 minutes to update my rewards. My phone number changing caused my rewards to be nullified. The person assisting me seemed to be slow at assessing the situation and confused with the process. I believe there was a language barrier which is concerning on many levels. I intend to cancel this credit card and refrain from shopping at Macy’s again.

We went to shop for new bedroom furniture set at Macy's furniture gallery in Roseville MN. After we found what we like, we have been told that we cannot buy anything from Macy's, because we don't live within 30 miles and they don't deliver to our location. I left the store with untrained and unprofessional staff from regular associates to manager, as I spoke to both and called Macy's, ordered that furniture set over the phone with no question asked where I live and it was delivered to my house within 2 weeks.

First of all, I had a Macy's credit card, and they automatic send me an Macy's American Express card without my consent. In April 2018, my Macy's card + Macys.com account got fraud activity. 2 orders was placed using my acct / credit card but all Billing information had been changed including the contact name, e-mail, address & phone number. When I called in to report it, Macy's customer advise I need to wait for the package return to their warehouse before I can get a refund (why?) The charge showed up on my account for 2 months and no updates regarding this fraud activity and no results. I had to called in for about 6 times and they just ask me to wait. (Wait for what? even the return package had been return to them long ago.)

Went to the Brookwood Alabama location and for the third time experienced the worst customer service in the market area!!! Four associates standing at register area in a group talking about football and never acknowledged that I was there. Offered no help. Two associates in customer service area engaged in personal conversation and didn’t acknowledge my presence. Went in to potentially purchase 3 complete men’s suits but will never shop there again. Obviously they don’t need my business. Have been a “Gold” member for a long time and used to shop almost exclusively at Macy's for men’s clothing. The Birmingham stores are both a disgrace to the brand!!!

I was a Macy's customer since 2007. When the Macy's store closed in Burlington, Vermont, I continued to purchase online. When I recently moved, I went to the website and ordered two makeup products. I logged in and changed my address but apparently the change did not take. The 1st package was delivered to my empty apartment and never forwarded. The mail person simply placed the package outside my empty apartment door on the ground despite the fact that I had a forwarding order on file. I never received it. I called Macy’s and was told it was a Macy’s error and they would send new product at no charge to my new address. That never happened.

I wished I never opened a Macy's credit card. Buyers beware. I was only 6 days past due. Never missed a payment. Called customer service and confirmed this payment was only time I was late. Again 6 days past due... not 2 months past due. I got reported to the credit bureau. My score dropped 55 points. I will be making sure everyone knows what's scumbags they are. My blood is boiling too. I will make sure I let everybody know about how awful your company is. Lost a customer. Canceling my card. Staying with Nordstrom.

I've not been talked over and down to for a long time but by a Macy's employee is just hard to believe and to the two people who sat in the room with me listening. What has happened to Macy's and Customer Service, Politeness? Not sure, maybe the time of the day? I provided all of my personal information, SS# and more only to be told they didn't make a card and there was fraud. When I asked what kind of fraud they told me they couldn't disclose anything and hung up, Yes... I will never use Macy's again, not online and not in person and am looking at other avenues to find out what happened to the card that was created, the credit that was run... Outrageous, not acceptable and I can move past this but would not suggest utilizing Macy's.

My situation sounds identical to the Nevada person who made a similar complaint about Macy's and their rip off credit card situation. Google this: No statements mailed. Three months transpire. Then collection calls commence on a forgotten or unauthorized $60.46 purchase made now three months ago with 26.99% APR and a $38.00 per month fee charged making this small clothing purchase now balloon to well over $212.00 in three months! Our credit rating is impeccable and now since Citibank/Macy's refuse to alter anything. I have turned to the BBB and consumer divisions of both Ohio and Texas along with several federal banking regulatory organizations, our Dallas news consumer reports and our congressman!

I had a horrible experience with the customer service at Macy's. I was furnishing my brand new apartment and I decided to go with rugs from Macy's. I have ordered couple of rugs and the man who worked there messed up my order. I had to wait more than 6 weeks for my rugs to be delivered, even though he charged it all right away on my credit card.

I was alerted about a purchase on my Macy's card that I did not make. I called the number on the back of the card and was on hold for almost 2 hours, got transferred 5 times and then was told that during all this holding and transferring, someone who did not have my credit card was shopping away with a fake ID and no card Using my Social Security number. Blatant fraud. This practice is absolutely unacceptable to me.

My situation sounds identical to the Nevada person who made a similar complaint about Macy's and their ripoff credit card situation. Google this: No statements mailed. Three months transpire. Then collection calls commence on a forgotten or unauthorized $60.46 purchase made now three months ago with 29.99% APR and a $38.00 per month fee charged making this small clothing purchase now balloon to well over $212.00 in three months! Our credit rating is impeccable and now since Citibank/Macy's refuse to alter anything I have turned to the BBB and consumer divisions of both Ohio and Texas along with several federal banking regulatory organizations, our Dallas news consumer reports and our congressman!

I tried placing an online order through Ebates. Macy's was offering 20%. So I ordered cookware for a gift. The order was declined, not by my credit card company but by Macy's, why? A lame excuse they said was because of the fraud dept, which I called and could not get a reasonable answer. They said to try again, I did, again it did not go through. Contacted my credit card company which now shot up a red flag and they verified me and still Macy's would not put the charge through. They basically said that I abused the system, hummm interesting, since I never used Ebates before for Macy's and hardly ever buy anything with them.

I have been trying to pay my credit card account for almost a year, I have been making payments but sometimes I can’t make them on the due date. This company charges 38.00 for late fees. At this rate I will never be able to pay my account off, other stores don’t charge these late fees which allows consumers to pay their debts off. It’s so frustrating to deal with Macy’s, they could care less about people’s situations, all they care about is making money off of people on high interest rates.

An absolutely horrible experience at Macys.com! I ordered a comforter set and besides the fact it took 4 tries to order it, when I received the confirmation email it showed the product was shipped to a previous address that was 10 years old. I immediately contacted Macy's Customer No Service and was told I HAD to make all corrections within 30 minutes of initiating the order. It took 30 minutes to get the confirmation email. Macy's is so desperate for money now, that they no longer need a customer service because they can only assist you within 30 minutes of your order. After that, THEY DON'T CARE. The frustrating part of all this is, they won't make any changes or updates to your order even though it won't be shipped for 3 days.

Another internet outsourced company making shopping online a horrific experience. No supervisors, representatives with limited communication skills and absolutely NO desire to resolve concerns that may be unique to Americans. Shame on Macy’s!!! My item was delivered with the security tag attached. I have no car and leaving on a trip tomorrow. Representative did nothing to at least compensate me for the 30.00 car service fee for me to take item to store to have tag removed. They simply DO NOT know or want to resolve consumer concerns and retain customers. Now I understand why they are slipping away into the realm of crappy stores. Stay away!!

Would give negative review if I could. My account was hacked last year. Was told I would get confirmation of the account closure in the mail, plus my new card. I got the card but no confirmation. I used it once and it was stolen again. I contacted customer service again and told them I wanted my account closed for good due to their lax security. Was told I would get confirmation of the closure in the mail and to pay the outstanding balance. I sent the balance and again, did not get account confirmation.

I reported fraudulent activity on my credit card. I spoke with customer service and they assured me that the card would be cancelled and flagged for fraudulent activity. A few days later I received an email from Macy's saying they were giving the thief a refund for the stuff she put on my credit card because she returned it. I called customer service and they did not what was going on and my card was still active. If that is the best security Macy's can provide during these days of the hacker I have no use for them.

I ordered a silk scarf. Then I noticed that I will not be at home one week after and I wanted to cancel my order immediately. But I could not find any icon on the website of this company for cancel the order. And there are a lot of processing to find the cancel icon, and finally I couldn't find. I called the customer service but I couldn't reach any staff. And I sent email, but they did not accept to resolve my problem. But it was very simple; I requested to send my item before August 5 or cancel the order. But they were not very kind and they made difficulties. I am still waiting.

I’m very disappointed with Macy’s Department Stores. I recently purchased a pair of JM Collection Plus Curvy Fit Straight Leg Pants (Black) from their online store. I open a plastic bag containing my pants and while I was trying on the pants, I slipped my leg into the right pant leg and two dead roaches came flying out of the bottom of it. I didn’t know they were dead at the time and was in complete shock. I immediately contacted customer service, and after waiting 15 minutes for someone to pick up, I explained what had occurred.

Let me start by saying that I'm appalled by the level of service Macy's Representatives have provided. This item is being order for a wedding on July 13th and Macy's can't seem to deliver on their promise. On my first attempt the Rep "accidentally cancelled" my order and then the items weren't available for purchase. He placed me on hold and then "accidentally" transferred me to a store in Wayne, NJ. Bearing in mind, my funds were already on hold with the Bank... NO RESOLUTION. Later that evening I was able to place this order again online and paid for express delivery. To date the item was not received and as per UPS the item was shipped standard and is currently in Virginia. Macy's Rep stated that there's nothing that can be done, I'll just have to wait. AGAIN NO RESOLUTION. This is not the kind of service I'd expect from any merchant and especially not Macy's. My wedding is 2 days away and I am without the shoes and my money.

Paid for express shipping (2 days). Took 7 business days. Spoke to customer service for both Companies and got agents in the Philippines. Why are there so many unemployed people in our country, but 2 big companies farm out to other countries. No good resolution to late shipment. Rude service. Don't shop online at Macy's.

My husband received a shirt for Christmas that he went to wear recently and realized still had the security device attached. I attempted to call store today for assistance, but it took 15 minutes to navigate the automated system, since customer service is NOT an option. When I FINALLY spoke with a live person, she told me I could "come on into the store" (Macy's Town Center Plaza, Leawood, KS, an hour away) or mail the shirt back (at my expense). When I suggested that the device should have been removed at time of purchase and either option was an inconvenience to me, I offered to email photos of the tag attached with item number and Macy's return label so that I could get a gift card for a replacement shirt. She then put me "on hold" for 15 minutes of silence.

Back in March of 2018 I received a bill out of the blue. I live in PA & the merchandise was charged in California & shipped to California. I called Macy's as soon as I received the statement & they said I would receive a call in 21 days. It is now July & I'm still receiving statements, received no calls, so I had to set on the phone for over an hour again. I was now told I had to fill out a fraud form & send it to them! Can't print it out. Canceled credit card & have to call them again on Monday. So disgusting... My time is better spent on something else. A 5 minute phone call to me verifying the charge would have alleviated all this aggravation. UGH!!!

Explained situation of fraud/account hacked. Fraud department wanted to speak to the Sriramkumar ** that committed the fraud. Told me she can't change anything unless she speaks to them. Are you kidding me!??? They charged my bank account. On my account it still says I'm the account holder. But they put their name and address on my account. Online, there is no way to delete my profile. Macy's refused to let me delete my profile. Told me this hacker is now the account holder and can do what they want with my account now. I am so upset!!! Also, refused to let me speak to a manager. They emailed me to let me know that this Sriramkumar will get $279.00 given to them as a refund. Not to myself, but the thief.

Macy's have great bargains in the clearance section of their website. Most clothes are good quality. But sometimes they have not so friendly associates. Usually the older women. It cost nothing to smile... Aand really truly can make a huge difference in somebody's purchase.

I have been a Macy's credit card holder since 1979, I have great credit and shopped at Macy's when there was a store near me. I haven't shopped there in a while because there was no store near where I was living. Macy's, without warning, cancelled my account. They said they tried to contact me. I find that hard to believe. I am easy to reach. If this is how they treat loyal customers, it is a wonder that they are still in business. My guess is it's only a matter of time before the store is closed due to horrible corporate policies.

WorryNoMore Protection Plan is a SCAM!! Much like the other reviews here, I did not get anything more than a pamphlet about the Plan and a receipt showing I purchased the plan. The information with the fine print was not given to me and the lady was so happy to email it to me after denying my claim. I purchased a sectional in July 2014, called to have a stain removed and asked for the date I found the stain and the date I cleaned it. She made me pull a date out of the air when I said 6 months ago I found it and a date I cleaned it. I had to report the stain within 10 days of finding it and cleaning it. What a crock of **! If you do not file a claim within 5 years you get the money back you paid on the Plan to put towards new furniture, so now that I filed a claim, that was denied. I will not get the money back. LOL well fool me once Macy's because I will never buy furniture from Macy's again that is for certain.

I moved from urban/city to rural Mississippi and I miss access of the in store experience. However I have been shopping online for the last four years and am very satisfied with my experience. The return process, and even if an item go on sale after I have purchased it, I can call and get some adjusts in price.

I shop fairly often at Macy's at their women's shoes department and I'm tired of receiving used/display model shoes. This is the 3rd or 4th pair of shoes that I ordered that have been worn. On this occasion, the sandals that I ordered happened to be last act and I'm unable to get an exchange for another pair since they're sold out of my size. I called customer service and they apologized and offered to either refund the item or if I wanted to keep it they will give me a 20% discount. The associate I spoke with said there was an error whenever she tried to process the discount and said that she would give me a call back the next day.

The worst customer service I have ever received. It all started because I went online because there was a sale that ended on Sunday June 10 2018 for 30% off beauty products using the code EVENT. I was buying some face cream and was supposed to get a bunch of free samples, and I was also buying several sets of curtains.

Last night your site crashed. I tried for hours to place an order to no avail. I called customer service to get assistance, after waiting over an hour on the phone I hung up. Now I've called again today & stayed on the phone with someone who cannot speak English for over an hour even after asking several times to be transferred to someone in the US. I did get to speak with a cs rep in the US and am still on the phone 3 hrs and 13 minutes and counting. Although I appreciate to kindness of the US rep still... Very poor customer service to say the least, I'm so disappointed. Now I'm told I cannot use PayPal or get Macy's Rewards!!! I am a loyal Macy's customer but you've got to do better!! My time is valuable and placing an order should not be this complicated and tedious. There should be recompense to all your customers who had this experience wasting time and being inconvenienced. -10 Customer Rating.

I order two items that I needed for an upcoming trip. I was notified that they were sent. Now they tell me that the order was canceled and are no longer available. I was not told that there was a problem and given no explanation. I do not recommend anyone to buy from Macy's. Do not trust them.

Macy's used to have a return policy of 365 days. That was the big reason I shop at Macy's online. I'm very busy Mom who has no time to go to the store for shopping. Today, I tried to return some items, and was told that the return policy had changed to 180 days. I just missed the cut off day without being aware of. I called customer service, and the associate answered me very unprofessionally. They should let the customer know the change more visible!!! Or they should accept a return for the first time, if they care for customer's satisfaction. I will no longer shop at Macy's.

I called to get my 25% off promo code you mail me all the time. I was transferred four times, and never got to talk with a manager; ended up being transferred to a Spanish department. I just wanted to place my $550.00+ order in my shopping cart, no one cares at this company with overseas employees who leave you on hold, hang up on you, etc. I do spend a fair amount of money at Macy's, at least I Did in the past. After all that phone trouble, no one could help or cared to, I've decided to take my business elsewhere. Maybe someone will read this and see how customer service plays a big role in any business. The Box Store like yourself, will be affected if enough customers leave like I have. I had a simple question, wanting help with a promo code you mail me all the time, but I didn't have access to it today. Sadly, your employees don't care and you now lost a good customer of many, many years!

The right hand doesn’t know what the left is doing. I am a Macy's shopper and credit card holder for about a decade now. Their customer service has declined very quickly. My latest experience was with a shirt I bought. I got caught in the rain wearing it and came home and lay it flat to dry on my couch. It shrunk from a medium to an infant size overnight! I called them, explained and they sent me a shipping label. They reassured me they had their notes on the system so the warehouse manager would know what the problem was when he got it in that state! Needless to say, it was returned to me by the warehouse manager! He failed to read the notes on the system!

I have been dealing with this people for about 4 months. I bought 4 pairs of shoes for a bridal party. I asked the cashier if I could return it if it did not work for the bridesmaids, she advised me I had 30 days. I went tried the shoes with them everything was fine. So then I ordered another paid from another store to be shipped to Galleria mall because they told me they could (Walden Galleria). Short version, they lost the shoes, I cannot find another one the same as the rest so I returned the 4 shoes previously bought and was told that I would be getting a check for my due amount. Waiter, never came so I called, they had the wrong whatever since it was going to Canada, okay do the whole thing again... still nothing, just called and was advised that it was not a check that was coming but a store credit!!! I paid off my Macy's card right away, so I cannot put it on the card, but now they are sending me a gift card.

I purchased this Worry No More plan because the sales associate told me that this would cover ANY damage to the sofa and fabric for 7 years. However, it is 3 years later and I have filed a claim because the seat and the armrest is completely sunken. A technician came out and looked at it. He told me the cushion was "normal wear and tear" which apparently isn't covered but the armrest had frame damage and that should be covered. However, my claim was closed and they are refusing to repair. They are now saying the technician said that the armrest was also normal wear and tear. I have owned MANY sofas over the years and have never had an armrest cave in in the middle. THIS IS A TOTAL RIP OFF! I have called and left messages and sent emails. No one responds to either.

I had a Macy's card 5 years ago that I closed because they charged me late fees and never sent me a bill. In late 2017, I folded and opened another one to save money while Christmas shopping. Since I didn't trust them, I paid my bills with my debit card after purchasing in the store. The last purchase I wasn't able to, so I have been waiting for a bill at my house. Today I received one with a $29 late fee charge. This is absolutely, 100% fraudulent. I never received an initial bill.

Hello, I'm getting pretty annoyed with Macy's Customer Service. Here's a timeline of what happened: In April, I subscribed to the Beauty Box. After received my first one, which was shipped April 9th, I decided to cancel my subscription because I didn't see value in it. I went on my account and saw a message that said I didn't have a subscription. I then emailed Macy's customer service on April 17th and got a response from team member Arlyn **: "Since you are getting a message stating you are not a subscriber, it means that your subscription was already cancelled. In the event that you receive a Beauty Box for May, kindly let us know immediately so we could send a notification to our internal team for further investigation."

Manipulation: 1) Promote credit card use. I was shopping for clothes and found many sale signs throughout the store for '30% off' but there was confusing small print that seem to suggest that I can only get the 30% off if I use a Macy's credit card. I had no intention of being manipulated into getting a Macy's credit card and didn't want to waste my time if not all items were priced fairly for all customers so I asked a sales clerk what the small print on the '30% off' sign meant.

I’ve been hung up on many times, kept on hold forever, transferred to multiple people or the wrong person. Sent the wrong items and others' orders. Some don’t speak good English. I’m done with that headache. They are not worth my money or time. Save yourself the headache or pray before calling.

I Purchased five items on Macy’s.com and used a promotion code. Upon check out all the items showed the promotion code discount in red. The total to be charged was shown to include all the discounts and even said how much I was saving. But when my order confirmation came, I was charged the full amount for everything and my PayPal account was also charged the full amount. I have called three times to resolve the issue and still nothing has been done. THIEVES!!!

I used to be a Macy's customer. I found that they offered bargains if I had their credit card, but that paying using the site was difficult. They seemed to be selling when I wanted to be paying. I just became sick and tired of their non-responses to website problems and gave up.

I feel comfortable shopping at MACY's because I know that if there's a problem, a return is NO HASSLE. Also, I know what I am getting. There's no second-guessing. Also, I love the free shipping on cosmetics.

Macy's was amazing. Four floors, a lot of people standing in line, and the cashier was patient and very polite. She greeted with a smile and never raise her voice or got smart. She was very nice and act like she enjoyed waiting on the customers.

I shop several online sites and Macy’s is one of my favorites. Items are always in stock. Most of the time that have an extra percentage of sale prices so it’s always a bargain. Shipping is phenomenal. Had my purchase within 2 days!

Received statement and paid it in full last month and this month I am charge $2.00. I called and they said it was a remaining balance of last month. That's not true. I paid that in full as well. I called and they would not do anything about it. They never add the remaining amount in your monthly statement. When you paid amount and you are under the impression that you paid full amount.

Macy's, unlike most retailers, have the petite sizes that actually fit. Their prices are better than most and I love their merchandise... all of it. I didn't like their $10.00 shipping charge; however, I'm beyond that because I've reached the level on my credit card which gets free shipping all the time.

I have always had great service from Macy's. I have several clothing items I buy every year and I can always trust the quality and fit of those items. Having them delivered to my house saves me a lot of time and allows me to try things on with other items I own. If something isn't right I can go to the store to return or exchange the item easily. I also enjoy the store experience, when I have time.

Website is easy to navigate, sales are posted weekly, order process and returns are easy, and customer service is always available. Also, pictures of products are detailed and from many angles.

I recently had to purchase a few different dresses for my son’s wedding. I love the fact that Macy's posts customer reviews on each item. It is just so helpful! I found my dresses and am very happy.

Macy's offers a wonderful shopping experience. They have top rate customer service assistance. They offer top quality products at awesome pricing. The online purchasing is no charge for shipping to the store or house but nothing beats the extra service offered in the store. My favorite store, I just wish there was a brick and mortar store closer to our home.

Macy’s online shopping experience was great. Site was easy to navigate and different items were easy to find. Once I go to cart it was easy to navigate. All over this was a user friendly site.

I returned several items for a refund to my PayPal account and when I finally received my refund it was in Macy's gift cards, which I do not want because I will never order from them again... Ever! I have contacted Macy's several, several times since March and have still not received my refund to my PayPal account. The only answer I get from them is it takes 7-10 business days to received a refund. It has been 28 business days and still NO refund. Do not order from them because if you have to return an item don't expect to get a refund!

They have such a great way of letting you search. I keep shopping cause they do such a great job of making it maneuverable. I love using my rewards discount, too.

Macy's is my go to store for women’s clothing and shoes. The website is by far the best and easiest to navigate. The clothing is very good quality at a very fair price.

I had purchased 3 items for $3,400 from Macy's over the phone with an agent, and of course my card went through with no issue. An hour later, I received a mail notify me that the order was canceled, and when I called the only explanation was "There were some verification issues". What are they? Last week I ordered from you, how come there's an issue now? Nobody could answer. What really make me really angry, in rage, is that as of today the money is still not available in my account. I have to wait for 4 to 7 days? The same way Macy's canceled my order and took my money they should be able to return my money back immediately. You cancel my order and keep the money at the same time! What kind of scam is that?

I ordered a gift, which totaled approximately $450. Macy's took the money out of my account, but emailed me that the product was back ordered for months - not in time for giving the gift. I cancelled the order, but they still kept a hold on my money. It took weeks of being on hold with customer service and manager who actually LIED to me before I finally got my money refunded.

I love being able to save items to a list. You can request to be notified when any of the items on your list go on sale! It saves me a lot of time not having to constantly go to the Macy's site for deals.

It is very good that they have availability to pick up at the store to avoid shipping charges. However once you place your order you have only ten minutes to change your mind. That is too short.

Shopping at Macy’s is great. People have a lot of misconceptions when it comes to shopping at Macy’s stating it’s very expensive. I do agree that some of the merchandise could be priced cheaper but for the most part you can shop there if you shop off-season. I find you will get better bargains and you still get great quality clothing.

I purchased six bras online from Macy's and charged them to my PayPal account. I returned all six bras in the same package, because they did not fit. They have only given me credit for three bras. I have called and emailed numerous times, and each time the credit is coming with no help.

I have asked my mother in law to stop shopping there, she bought 120$ work "waterproof" boots for my husband, and snow boots for my kids, my husband's boots lasted less than a month, they literally fell apart from the sole, my sons sole likewise wore out in a short 2 months, and my daughters laces frayed terribly and lace loop tore in two months. They were 3-4 times the price I'd pay elsewhere for that awful quality. They should be ashamed, they cut corners in manufacturing to save money for themselves and rake in the profit of inflated cost.

My credit card was used fraudulently in the amount of $116.91 to buy stuff on Macy's; online. I contacted Macy's on the 9th April, (after having filed a dispute with my CC company immediately prior) the amount was "PENDING", and the funds had not yet been paid to Macy's. Macy's were able to track the order by my credit card number. The CS I talked with, assured me that they would cancel the order. Great, the amount was added back to my account by PayPal Mastercard (NetSpend).

I purchased a Longchamp bag 2 days ago and the lady who sold the bag told me if I don't like it I can return back within 2 weeks. I went back on 3rd day to return my bag since bag doesn't have enough pockets. It won't work for my need. I took the bag in their original packaging the way they packed it for me. The guy at the register didn't even bother take the bag out from the shopping bag. He already stated I used the bag. When I told them it's a brand new bag I didn't even open it then he try to find defect on the bag with a magnifying glass and 3 other Longchamp reps were started laughing at me. Then Manager Duan came also claiming there was a stain in the bag but he can't show me where is the stain. He claimed it's a used bag. I told them you sold me this bag stating it's brand new that means you sold me a used stain bag since I didn't even open the bag.

I ordered a pair of MK ballet flats online. When I received my order, the shoes were not in the proper packaging because they were used, worn and returned, then sent to me. Appalled by this, I took them back to my closest Macy's store and wanted to do a simple exchange for a new pair of shoes. An actual NEW pair. The customer service I received in-store was absolutely horrendous. But I've worked in retail before too, so I understand how frustrating it is to have to give customer service to someone you aren't making commission off of... but I digress. Anyway, the sales associate in-store handed me the floor sample box with one shoe in it. I of course told him that I literally came to the store to get a NEW pair then he proceeded to tell me that he didn't have any more in the store in my size. Fine.

I ordered this pair of Versace sunglasses at the Sunglass Hut inside of Macy's at the Town Center Mall in Boca Raton, FL and when it came via UPS, the first thing I noticed was that the Versace case was scratched up on the inside of it, the glasses seemed questionable (like they may have been slightly used) and that there wasn't a cleaning cloth. Even the certificate of authenticity was missing! I contacted many different people from Sunglass Hut and Macy's. Got a huge runaround. All I know is I finally went down to my local Sunglass Hut to reorder and the sales girl never apologized nor did she expedite the order to overnight it.

Macy's sells quality merchandise and their shipping is timely, also now they text you when your order has arrived so you don't have to keep going to check if your orders have been delivered. Red A on package is truly your rating!!!

Charmaine ** is the Manager and Joseph, the salesperson on the third floor (Men’s activewear) are the two rude people who assisted me with my return. I had both original copies of my receipt. My first transaction was a pair of $100 Under Armour pants. I washed them after wearing and part of the fabric melted in the dryer when the tag said tumble dry on low heat is allowed. I returned the pants for an even exchange and purchased an Under Armour shirt for $25 on my second transaction, along with the even exchange for the pants. I kept the shirt, but the second pair of pants didn’t fit me like the first pair so I went to the store on March 28, 2018 to return the pants only. They insisted they would only credit 75 to my debit card even though I paid the full 100 on my debit and they returned the $25 on my MasterCard. Which I don’t know why because I kept my shirt I purchased on my MasterCard.

I have always enjoyed the ease of shopping at Macy's; the store is clean and you can see the merchandise. Staff are not readily available, but the overall experience is great. I live over 40 mi away, so when I am in the area, I always want to go to Macy's.

Full details below, but in short, Bud is not fit to be a manager for Macy's as he yells and screams at customers and speaks in a disrespectful manner. And be careful when you buy products and expect to pick them up with the 48 hour window they give you because it may not be there when you go to pick it up again. It may be sold to someone else at a higher price (as they have a dummy SKU they use when the tag has been removed from the product as they do not keep track of inventory sold)

I went into Macy's looking to buy a new Michael Kors purse because they were having a sale. There were quite a few purses to choose from but no wallets. I had to look for someone to check me out and she forgot to include the handbag so I had to go back.

I love to shop Macy's because of their coupons that are available on regular price items as well as sale items. I think I buy name brand items at a savings which is smart and also fun. It is a good feeling to save money.

Macy's is great, usually. Last week we were shopping and for the first time dealt with a rude employee. We were shopping and asked where there was an open register and walked around till we ended up leaving, the associate was not helpful.

I ordered a chair on 3/10/18, the chair didn't arrive. The reorder was placed on 3/19/18. The price dropped by $35 and I requested a price adjustment on 3/19/18. I received a reply that my request was denied because it was not within 10 days. Math didn't add up. I called the customer service number provided on the email denial 800-777-0000 which is Bloomingdale's customer service. Is this a joke!!! I called customer service at Macy's which I know by heart because of the numerous other issues I encountered with ordering from Macy's, there is a general number which you are frequently put on hold for over 10 minutes and requesting a call back is useless because it never happens. After the hold, I am transferred around and finally get someone who agrees to the adjustment. Lots of hassle for $35 but it was the principle of it. The prices when Macy's have a sale are great but not worth the hassles.

After calling Macy's next day... I learned that I had 2 transaction which had couple of weeks between each other. I paid one and forgot about second transaction on which I started to accumulate the fees. Nevertheless there weren't any letters sent to my address or monthly bills to the address or to my email or any calls, with voice messages. So I kept in dark in terms of a knowledge about piling up charges. But sure it is also my partial mistake, I should never forget about what I bought. Nevertheless company went ahead and dropped fees, which was very nice of them. Still the first time I contacted them through online services they just dropped the conversation, and I swear I wasn't rude or anything, I was patient and trying to explain the situation, when suddenly the conversation went off... so I think from 1 star go up to 3 stars would be fair. For the company: Please, there are so many spam, fishing and scam calls now days, that if you are calling your customers and especially if this calls coming from out of US and you barely understand the person on other side, most people will assume that the call is a fraud. So, if you are calling your customers, leave a voice mail, asking them to call the phone number on the back of customer's card. Please if the person accumulates the debt, try to reach them by mail or email... Monthly statements has to be sent via mail or email. So your customers will be informed and you won't losing business here... And again world wide trading company is really awesome, but the most loyal customers always will be from the point of origin, so do not neglect your most loyal customers and employees. Although of cause all people are awesome...

Brick and mortar experience is always good, and never had a problem with anything that I've ordered online from Macy's--good quality and most things are priced well.

I'm a fan of Macy's!!! I love receiving emails and discounts. Macy's is my first store I run to when I enter the mall. I love the clearance items and also Polo for men.

I enjoy shopping at Macy's both online and in store. I always feel valued as a customer. I have never had a problem with my orders being shipped or delivered, and never have an issue in returning items for refunds.

Macy's credit card is a total fraud!!! Please don't do the same mistake I did of getting it. They never add the remaining amount in your monthly statement. When you paid amount and you are under the impression that you paid full amount, after couple of days amount get reflected. They charged me $101 for $2 balance. Their customer service sucks too! @Macy's - you lost customer for life!!!

Macy's has a horrible return policy. I received a item as a gift. Attempted to return however, the sales person was very rude and would not accept the return. I asked for the supervisor. The supervisor came and she was even more rude. When I requested to close my account because I do not wish to buy from Macy's she went crazy on me and started screaming. The idiot needs to go on **.

Went to buy new work shirts and pants. As I was checking out the cashier said if I sign up for the credit card I would get a 20% discount and she would give me an in store discount of an additional 25%. What a deal, so I decided to get a suit, ties, socks and more shirts. At the end she went and verified with her department manager if I could have both discounts. They said yes and they figured out what should show up on my statement. Well the statement came and it was nearly $100 higher. I feel lied to and gimmicked just to get me buying more. I have shopped for nearly 25 years at this store and will no longer give my business to them.

Macy’s recently convinced me to change to an American Express Macy's card. Now when I call in, my card is not recognized. This has been going on for months with no one able to help and they are also unable to open online account. Extremely frustrating.

I previously purchased a Calvin Klein dress from Macy's and it fit beautifully. It no longer fits, as that was 4-5 years ago, but I have a funeral to go to so I wanted to order two of the same dress (one size larger and two sizes larger, just to make sure one of them fit). BEFORE I placed the order, I called Macy's customer service to ensure that if I paid the extra $20 in shipping, I would for sure receive it by Friday (this order was placed around noon on a Wednesday). She said, "Yes, it will be there Friday for sure." If, by some odd chance, it says expected delivery is Saturday - I can cancel within half hour when I get the confirmation.

I was never contacted by Macy’s about a 3.00 interest charge after I paid my bill. I don’t shop Macy's So I was surprised when I pulled my credit and it went down 90 points because Macy’s messed up and charged interest on a 0.00 balance card. I’m very upset that they don’t have to contact the customer and tell them about this before sending me to collections. Get this. The kicker is I get to fix this with the credit companies now and they had no remorse for what they have done. It’s the only thing on my credit report.

I would give both Macy's and American Express a Zero rating, if I could! I spent countless hours/several days in Dec. 2017 trying to unravel the origins of an Experian "Alert" on a payment made on a non-existent loan with AMEX DSNB. First AmEx gave me the wrong account information - a former corporate account that was closed in 2002 when I relocated to a different state.

I ordered a jacket during Christmas, they put wrong address... I emailed and try calling that please change the address but no actions was taken. The parcel delivered on wrong address and was returned back. Now it has been 2 months but I have not received my money back nor did I get my jacket. I sent several emails and there is no way I can reach Macy's.

I bought some cosmetics products from Macy's and paid by PayPal. I did not receive it and I called Macy's. Their customer service is awful. No matter what you said, they just do not want to return your money back. I called them like 10 times. And they just keep cheating me and said they had already make refund to me. So where is my money? I do not receive it. I think that I spend money to know that never buy products from Macy's again. Do not buy products from this company, please. Their customer service is miserable. The company has to improve their customer service. Do not make customers crazy!

I found a good sale on sheets at Macys.com that ended on 02/19/2018. On 02/18/2018, I ordered them online using a CC that I use all the time. I don't have internet at home, so the next day I see an email sent 30 minutes after my order, saying my order could not be processed, was canceled, and I should call their consumer protection number. So, on 02/19/2018, I ordered the sheets again, using PAYPAL (which uses the same CC), and 30 minutes later I get an email saying the same as the earlier email. Order canceled, call their consumer protection dept.

I have never missed a payment for anything and had 100% payment success rate on my Credit Report. Then I make a purchase over the Holidays in Macy's store and I never received a credit card in the mail (still). I was also marked as ePayments when I always get paper statement. So I called and asked to get this late payment off of my report and was blamed for signing up for ePayment and was told that nothing could be done by two people. You lost a customer for life.

I placed an order online for couple of items that were not available in the store. My order automatically got cancelled, when I contacted customer service, they ask me to visit the store to purchase the item. I asked to speak with a manager was on hold for 45 mins. If Macy's doesn't want to do business, might as well close the stores. Why stay in business? To include to this, they offered some home mail in coupons but they don't accept it online.

I am a Macy's customer. I went in to pay my bill while I was there I notice they had a satchel purse by Fossil's I was interested in and I had found that it was on sale and I had the promo code on my phone along with the sign saying 20% off except the cashier would not give me the 20% even though I show her on my phone where it said in store shopping received an additional 20% off for Valentine day. She told me that the Maplewood store normally doesn't sell though purses I should go to Rosedale Macy's. It was one I like and the amount on it because it was the close to the same amount on the other ones I price in Rosedale, then I ask for a manager and she told me no. And I should leave because I was getting the additional 20% off.

I had a couple of questions about some chairs I wanted to order so I called. The salesman wanted my name and phone number right off then told me his name. During the conversation he must have reminded what his name was five times. To my questions regarding warranty he seemed nervous. He told me that Macy's is very good about warranties up to thirty days after delivery and that meant if it arrived and anything was the matter with it.

I've been trying since January 28, 2018 to get a bill of sale and a warranty confirmation on my purchases. I was told they would mail me copies of bill and warranty. Trying to call and put on hold for 15 min is terrible. Ordered #** and ** (recliner, love seat). Thank you for any help.

Firstly, thank you Macy's for doing the Macy's Thanksgiving Day Parade for everyone for decades, it is always a magnificent experience and joy for all of us. Although I visit different Macy's locations, I primarily shop at the Hampton Bays, NY store. The staff and managers are always so helpful when I need assistance. Today when I visited the store I did require some additional assistance and I want to give accolades to Kevin one of the managers who did an outstanding job in helping me more than once, also to Ellen the cashier in cosmetics who smiled and was so pleasant when she handled my sale, Charlotte and Donna also assisted me with other purchases. I pray that this location will remain open, I love shopping here. Thank you.

I have had an account with Macy's for over three years, if not longer. I made a mistake on my credit card payment schedule and despite it being my first and only transgression, they did nothing to help me correct it, saying that they do not provide a courtesy pardon. I will be staying far away from this store in the future. This was terrible customer service.

This is my first time ordering merchandise from Macy's online. I ordered ONE coat. When I hit, Place Order, nothing came up but a blank page. I went back to my account and checked the order status. No order. I signed out of my account, just made today, and signed back in, waiting to see if the order was placed or not. It wasn't. No order. So, I went back and reordered the coat.

I went to order a purse on-line. When I went to pay with my Macy's credit card, it wouldn't let the card go through. When I went to the account, it said I was past due. I have received my statements and paid my bill on-line for years. I contacted customer service and they said I had been switched to paper bills in October. I never switched nor authorized any switch. I had not carried a balance with them for months, however, I did buy some items for Christmas. I would always pay my bill the day I received the on-line statement.

I have been a very loyal customer to Macy's for years. Since when they were O'Neil's and then May Company. I purchase items in store as well as online. There have been a cluster of issues since Christmas of this past year (2017). The first was a pair of knee high boots that I ordered. I returned them to the store and was sent another pair. Then there have been 3 orders in a row where something was missing from the order or I never received the item (for these times I tracked my order and it showed that the item was delivered but I never received it). A couple days ago I had to call Macy's.com because I never received a pair of booties. I was told that my account would be credited. The next day I received an e-mail saying that they investigated the order and concluded that due to excessive claims of non-receipts, missing merchandise, damaged/defective, they will be unable to credit or reship the merchandise.

I ordered online with a $37 gift card, but later returned the item as it was defective. Macy's miscredited me only a $25 replacement gift card, and I called them about it. They promised to send me the remaining balance on a 2nd gift card, but two weeks later, no card in my mail. I called them about it again, and had to jump through hoops this time, receiving only lame apologies and false promises of a replacement card. But yet, two weeks later now, still no 2nd gift card. I will never shop with them again.

I have had a very bad experience with Macy’s in Rockaway Mall NJ. I bought a watch from them and they said I will get a discount of 100$ if I get the watch using my Macy’s credit card. Since I didn’t have a Macy’s credit card they said I can apply for one immediately and I will get the discount. They got me to apply but since their server was down they said I can’t get the credit card now. They said they will give me Macy’s money instead which I can use anytime I want. I got the 100$ Macy’s card and because it was 100$ less I bought the 1300$ watch. The Macy’s money was an open ended coupon which I can use anytime and hence they didn’t put any issue date on the card. So legally it was a money I could use anytime.

I am a resident of Spain and was pleased to see from Macy's website that they advertise shipping to 100 countries. However my experience of trying to actually order goods for delivery to Spain was completely unsuccessful. Twice I placed orders and was advised that they had been cancelled by the company due to "data transfer errors". They should not advertise this facility if their system is not fit for purpose.

Getting to customer service to ask where my Macy's Express was nearly impossible. If you click the number 0 to get to customer service the response I get is "We did not understand your selection"... On the phone I got a person who spoke broken English. She couldn't hear me. Sounded like I was calling a country far far away. In background sounded like a crowded call center. I had 1 question to ask, "Where is my new credit card I got from Macy's?" It took nearly 20 minutes navigating very bad phone system. Another 10 minutes on hold waiting. After their system told me customer service option is not available even it does prompt you to press 0. As soon as I pay my account I will close it. Macy's you are horrible!

Back in October I bought mattress from Macy's on a 12 month promotion no interest, and for the last 3 months they have been charging me interests every month and I have called several times and even went down to Macy's store to clear this out and nothing happened, just a run around and a blame game, but I have been charged 100 dollars in interests and this has gone nowhere.

I have learned the hard way that if you want to receive your packages from Macy's within a relatively short period of time you should pay for the express shipping. Free shipping in my experience can take up to 2 weeks for delivery of your entire package. If you need an item it is far better to pay for express shipping or pick it up at a Macy's location than to wait. They shipped my package via UPS but then transferred it to USPS and therein lies the problem. The US Postal Service tends to deliver very slowly and tracking is difficult. Do yourself a favor and pay for express shipping or pay in time wasted.

Macy’s is a store where I really like to buy, has a lot of variety of articles and very good quality. I find the best brands of clothes, perfumes, cosmetics, fascinates me!!

Over the past years I have to order online because items are not available in store or stores are out of business. There were times where items were missing. This time I ordered some 14K earrings. They were delivered by UPS. Package was damaged and earrings were not in box. I contacted Macy's. They said no refunds or reship because of past refunds and price adjustments. I reminded them box was opened and damaged. I think I will shop elsewhere. Still waiting for Macy's to credit my account. They will send someone to inspect box that was damaged. I will not pay for something that was not received. I pay my bill before they're due and I am a platinum member. I will shop elsewhere. Quality of items are very poor not like the old Macy's. No wonder why stores are closing.

I bought 3 items during the Thanksgiving sale on rebate. I have applied for Macy's rebate before and even this time, I was very careful and made sure I submitted all the relevant documents for rebate. I received an email stating that I'm missing a document on my rebate and they provided me with a tracking number. Unfortunately, the tracking website doesn't provide any useful information for submitting the so called missing document. The phone number with Macy's rebate has automated message and you cannot reach a customer service rep to get the relevant details. Essentially this is such a scam!!!

My experience was extremely pleasant when returning the mattress that was defective for the 3rd time. But to get the check processed and returned has been a complete nightmare! Bad run around and not knowing why the check was never processed and released after 3 weeks of the returned item was totally acceptable! And still waiting for the $740 check to be released. Very unprofessional of Macy’s and their credit department to hold someone’s funds for that long! I will never ever purchase a mattress or any furniture and will never recommend it to family or friends. I will post on all social media the disappointment that came from Macy’s customer service credit department.

Never received item. Called several times. Call center is Asian people who speak broken English. Received an email they canceled my order as of Dec 27th. They claimed they emailed me before they canceled the order. I spoke to them twice over the phone about this. They never mentioned the email. They claim the item is on back order. When you order the item online it says available. My experience from Macy's was poor at best. I will not be shopping with them any further.