Macy's Reviews

My issue is they reported my credit account to credit bureau without even sending me any bill or informing me and that too in less than 30 days. I had auto debit setup for my account and upon research I found the credit account was sold to another company and hence all my settings were reset. Courtesy call was made to get the balance money but the agent calling me never told me that the account is getting reported to credit bureau. Macy's recently sold my credit account to another bank and all my setup was lost.

I bought a new car from dealer Feb 19. When I came home I received a call from 1800 they offered me extended 6 year warranty when my car already came with 4 year factory warranty. That 1800 # rep told me they will change my card only for $100 and they will send me policy in mail. After receiving the policy details I have to make decision. If I wanted to cancel I have 30 days they will refund my $100 back. So I took the policy from them I gave them my card info they told me my card is not going through. I gave them different card.

I ordered two bedspread sets. I've learned to order more than one because often something is not well made. Sure enough I had to return one spread set because of broken stitching on the bedspread. The second bedspread set never arrived. I had to call UPS and finally traced the problem back to Macy's. The bedspread had never been tendered to UPS. So bedspread was reordered at a later date.

It couldn't of been any worse. I ordered something online, changed my mind and they said I couldn't cancel until it was delivered to the store. Poor service but not the end of the world. So I waited until it was delivered and called to cancel. After 3 calls and over 30 minutes of holding I was able to get a guy that said would be cancelled and refunded. 3 days later I get an email saying that was a mistake and I need to pick it up before returning it. I've not spent hours, stress, and headaches on this. So now I find out it was delivered to the wrong store too an hour away. So a week later I just gave up which they said eventually I would get a refund if I never pick it up. This place is a dinosaur and they don't give a crap about customers. I won't ever be using them again.

I purchased a new Apple Watch Series 4 during a Friends and Family promo. I was told my purchase was not eligible. I was told they were unable to discount Apple product. I received numerous emails, which I screen shot, advertising specifically the Apple Watch Series 4 being offered 30% off, during the Friends and Family promo. I emailed Macy’s Customer Service and Corporate, no reply. Awful business practices. They really don’t care about the customer. Greedy company, not reputable, bait and switch practices are now the new practices. Save your money and purchase from Amazon. They respond to customer concerns, unlike Macy’s.

May 17, 2019. I ordered a Martha Stewart country butter dish to be picked up in store. May 18, 2017, I received notice to pick it up, bring driver's license and order information from computer with bar code. Arrived, gave clerk order info and showed my driver's license for identification. Clerk took my driver's license & turned to scanner. I said, "You can’t scan it." She said she had to. She called a manager & he confirmed that Macy’s scanned customers driver's licenses. Asked him what does with all these licenses and he said he didn’t know. I was not able to purchase item because I would not allow Macy’s to keep my driver's license info. M **.

I'm really upset and angry with this company. I order from them all the time before and my packages were never dropped off on my open front porch. The drivers would drop them off at a specific location where I went and got them but now I've been missing packages. One time they said it was delivered to me but it was at the post office. I went to the post office. They said it wasn't there. I went now to collect a Fashion Nova package few months later then the Macy's package resurrected from God knows where.

Purchased lamps from Macy's online. When they were delivered, both were broken! Returned them promptly. Received credit for only one, took 3 phone calls to finally get credit for the other but now they have charged me a late fee! When I called- a 4th time to get the late fee refunded I got the full run around, including now all of a sudden they couldn't speak to me- only my husband, the primary card holder! I love shopping at Macy's but this is the second time I've had to deal with their very poor customer service.

Hi, I am very disappointed in the customer service offered by Macy's. I have been a loyal customer for a long time. This is my first time purchasing furniture from Macy's. It took me a long time but I finally picked out the couch that I had loved for my new home. Since it was a custom color I was told it would take 6-8 weeks for delivery. As I followed up throughout the weeks this was delayed, out to 10 weeks. Since I loved the color of the couch I was okay with waiting, even though I had already signed my lease based on the 8 weeks estimate.

I bought a Mother's Day present online through Macy's and selected the pick up option. When I went to pick it up they said I would have to wait 3 hours to get it but that I had the option to buy the product in store and cancel the order. They refused to just go grab the product real quick and just give it to me. I went to the location to ask them and they said to buy the product and cancel the order so I bought it (second time paying) and went to cancel. The lady at the desk says I can't cancel in store. That I have to call.

Yesterday I inquired to Macys.com about a warranty issue with an item I had received as a Christmas gift. The item was expensive and had a defect. The manufacturer told me I would have to deal with Macy's directly. Unfortunately, the local Macys permanently closed so I contacted Macys online chat. I had to explain the situation several times. I was told I needed to drive 4 hours (to a different state) and find a Macy's store. I mentioned what a huge inconvenience that would be and not even reasonable to ask. I just wanted a replacement of the item that had a defect but apparently, this was not an option since I received it as a gift and we do not have a local store anymore.

Updated on 05/07/2019: This is an updated review from my recent May 3rd post. After I posted this review to Macy’s customer service a store manager reached out to me and has been extremely helpful. However, in my last review I mentioned that I was being sent the item I originally ordered. I just received it today and of course they sent me the wrong color. Even though in my new confirmation email the color was the original one I ordered. I’m not sure who they have working for them or how this process could get so messed up this way, but I can safely say (again) that I will NEVER EVER order from Macy’s. This has been the worst customer service I have ever experienced.

I've had a long standing relationship with Macy's, and overall have been pleased. But recently I ordered a Henckels Classic Knife Block set for store pickup. Traveling to Cool Springs, the set they provided was Henckels International Classic. I refused this set as it differs from my order. I returned home and ordered online for shipping, thinking it was a mistake. Two days later I received the order, and it was also the Henckels International. The Web Id and descriptions are different on these two products, so I'm not sure what is going on with Macy's. Their 'customer service' wasn't much assistance and I still do not know why both shipments were incorrect, and Macy's CS cannot tell me. Very disappointed with this experience.

Macy's pls change your online customer service provider overseas before all your customers stop buying from you. They constantly give bad customer service by talking too much and doing very little. Because they live in another country they do not understand our norms, how things work in the US and lack of valuing our time. They are so inefficient to the extent of failing to send a confirmation email which didn't come even after I called again to remind them as I need this email for my records since we freshly got a Macy’s credit card online and this is what we used to pay for the order. Why a new credit card? Because our order has been cancelled 2x with our old Macy’s credit card.

I purchased pair of Curvy Capri jeans online (reg price $59.50, sale price $47.60 with an additional 30% discount using FRIEND code for a total purchase price of $33.32 plus tax). The jean were available at my regular store so I picked them up on Sunday. When I got home I noted the price tag on jeans themselves was Macy's Everyday Value at $29.98. Customer Service was defending the price practice by saying that price may differ from store to store throughout the country. Not true, these jeans were listed at twice the in-store regular price. We have had several problems with Macy's Customer Service in the past which resulted in our closing accounts and our not patronizing Macy's for two years. They tried to cheat me, but I am returning the jeans today in person and will make sure that anyone in earshot will know about Macy's pricing practices. Hopefully, I will save someone.

Worst customer service line and the absolute worst policy for their credit cards or when they owe you money back. Who sends a check in the mail any longer when you owe ME?! They won’t send it directly to your account... but through a check as if they are still stuck in the 80’s. Their credit card has done nothing good for my credit and has been giving me grief since I received it. DO NOT get their credit card. I will be taking my business elsewhere. Will never shop at a Macy's again.

I have had to contact Macy’s Customer Service twice in 4 months and both times ended with the same result – me just sending the item(s) back and buy elsewhere. Recently I ordered a BLACK pajama top, but the item that they sent was a pale brown/pinkish color. I phoned customer service and the lady that I spoke to got the number from my item and told me that the black top and brownish top had the same item number. She said that she would have it changed in the system and once that was done, would send me the black top. I had a bit of a problem understanding her, but I’m pretty sure she said that it wouldn’t be any longer than 7 days before my top was shipped. She had put me on hold and when she came back she said that she had talked with her supervisor and I didn’t have to return the one that was the wrong color.

I recently opened a new card at Macy's and they run my credit without notifying me. I got an email from Experian that Macy’s has run my credit which affects my credit score and went down. This was UNSAT. I tried to call Macy’s credit claim many times to solve the issue. Credit claim was close most of the times or I got ignorant unprofessional customer service and was with no help.

I bought a set of silverware from Macy’s website. After 2 weeks I received an email from customer service department that they canceled my order because the price on their website was incorrect for that product. After 2 weeks that I was waiting for that product to arrive, they decided to cancel without contacting me!!! I contacted the customer service but they couldn’t make their loyal customer happy at all. I’m really sorry for Macy’s company for losing their customers very easily.

Bought two high-end towels but they were a different color when I received them. I returned both towels in the same box as I received them in the mail. Whoever received and opened the box in the returns department calculated one towel only, hence I received credit for only one towel, not two. I called Macy's and was told the credit for two was being processed. Never happened. Disputed with my credit card and lost! I can assure anyone reading this review I sent back two towels. So I am assuming someone really needed a towel and took one. Enjoy - on my dime. We will never shop Macy's or its affiliates again. Suggestion: Take your returns into the store where you are face to face with an employee.

Last Thursday I received a notification from my bank on my phone that my card was being used at Macy’s in Woodland Texas for an amount of 300 dollars. I called the Macy’s store and asked them to send me a copy of the receipts of the purchases that were made. I also asked them why they did not asked for identification when someone buys in their store. Also, I informed them that my card was in my wallet in Austin Texas to which they responded to me that it was not their policy to ask for id. What is important for them is to sell. Be very careful with Macy’s. They collaborate so that there are frauds in the use of the information from other people.

Store begs you to get their credit card and signs up for you instantly but when you miss one payment of 100$, they report it to credit credit bureau. Never get any sort of credit card from them. Customer Service people are not ready to listen to your request even. They talk rudely and didnt try to understand the purpose of the call too.

I ordered size 7 black pair shoes at Macy’s online. They will be shipped it to Macy at Memorial City Mall at Houston Tx. 5 days later I got email that my shoes are ready to be picked up at Macy’s Memorial City mall. I got the shoes and opened the box and inside was 2 left side shoes and they are size 8 instead of size 7. Tried to talk to the manager on the phone but she is not very helpful. Very disappointed with Macy. The sales associates need to be trained more. Please check the merchandise before it shipped.

I don't know when getting bigger they forget about the client who supported them. We use Macy's in a lot of situation and and every part of our life for us and for our friends, and family. Suddenly they are canceled our order when we called and placed the order over the phone it got cancelled too. When we call again they said it is a business decision to cancel the whole account without any logic reason. When I asked him to send me email to understand the situation he hanged up on me in a very rude way. Don't worry Macy's there's a lot of better choices in the market.

My mom's Macys credit card was stolen and had $2000.00 in charges she did not make. Her first language is not English so I initiated a three way phone conversation with Macy's, me and my mom. The customer service representative said I cannot be on the phone while they speak about the issue and will get a translator for her.

My 92 year old mother-in-law was shopping at the Baybrook Mall (TX) and tripped and fell on some broken marble flooring. She sustained permanent injuries and nearly $20,000 in medical expenses. Thank God she had some medical insurance because the Macy's claims department has refused to compensate her for her injuries without demanding all of her medical records. She provided them with all of her medical expenses but that wasn't good enough.

Have had to worst experience with a chain I purchased from Macy’s. It is the most garbage piece of jewelry I’ve ever owned for the price I paid for it. The necklace breaks literally every month and every month all they say we can do is get it repaired not replaced. Macy's customer service for this has been so unhelpful and they should be ashamed! I will never recommend this for anyone to buy any jewelry from Macy’s and this company. Buyers beware. I am just trying to warn you.

I was headed to the airport in California and stopped at Macy's to buy a big suitcase. I was headed home to Alaska. I got home, put my suitcase in the closet. 2 weeks later, I was headed back to California and pulled out the Delsey suitcase. One compartment had a zipper, but no way to open the zipper. It was a big compartment on the outside of the case. IMPOSSIBLE. Tried to call Delsey, and everything said to contact Macy's. I tried and tried and tried. Put on forever hold, or it was a person in another country that did not speak English well enough to understand.

Macy's in Temecula California - We bought a mattress from Macy's and when they delivered it and took out the old box springs the guy scratched and feet up and gouged my brand new bed. Macy's said that they would pay to repair it and I've been calling them four or five times a week for the last month and they keep telling me the check's in the mail so apparently they don't intend to fix my bed that they destroyed. Horrible horrible customer service and they lie to you.

My Macy's credit card is paid in full however, I continue to get monthly bills from them with "fees charged" $2.00. How can they charge fees or interest on zero balance? No one can seem to explain these charges yet I am still required to pay for them.

I decided to buy a bunch of socks and found cute colors on Macy’s website. I ordered Under Armour socks size large (9-11.) My order came in three deliveries. Every single package of socks came in medium (6-9.) Very cute socks, good brand, but I was disappointed they were all the wrong size. I drive 20 miles to the nearest Macy’s store near me (returning by mail is a hassle in my opinion.) The sign said ‘Customer Service/Returns and Exchanges’ so I headed to the customer service counter. The lady asked if she could help me and I said I had online items to return. She instantly seemed annoyed. She didn’t smile and kept slamming the items, invoices and her scanner on the counter to make it known she didn’t want to do the return. I don’t know if there was a separate counter for returns, but I was uncomfortable standing there. I was nice and polite to her, but that didn’t make a difference in her attitude. I won’t shop at Macy’s again.

I ordered and paid for a Calvin Klein suit and received only a jacket in the mail. I called and they said "oops, we don't have the pants for that suit, sorry." When I asked if they could please search the warehouse inventory or even local stores for the pants they failed to send me, I was told over and over again they were not available (even though you could still order the suit online in my size).

My horror story with Macy’s delivery and customer service. I ordered several thousand dollars of bedroom and living room furniture from Macy’s. Delivery was scheduled so I can move in. Truck came and it was raining. Even though the truck backed right up to garage which goes into home they said they have to wait for rain to subside. I told them I would be responsible. When it let up and almost stopped the driver started to get ready to unload. As he did his office called and told him to leave my community. As he pulled out the sun came out but never stopped to deliver.

Online debit card shoppers BEWARE. Macy's policy is to send an "authorization" hold for the full amount of purchase to your bank. Then once each item is shipped they send through charges for each individual item. Once all items are shipped their website says they remove the "authorization charge". They do not remove it. It is their policy to let the hold expire at your bank - depending on your bank this could be 5 to 30 days. What this means is for a 300$ purchase you need 600$ available for the purchase for up to 30 days. Macy's refused to release the hold even after the full amount of purchase had already posted. I had the money in the account but if I hadn't I would have incurred overdraft charges in addition to not having the additional $300 available to me.

I placed an online order, and my order got cancelled without a notification to me. I called Macy’s customer service and the first representative had no idea what happened. He placed me on hold and hung up. I called again and spoke to another rep by the name of Sam, she placed me on hold. She said she was going to find out what happened and hung up on me too. This is so disappointing! Thumbs down to Macy’s. They lost a loyal customer!

I can't express how much I HATE MACY'S. ONLINE orders get cancelled for no apparent reason. The operators are rude most of the time and there's always a problem. If it wasn't for the fact I don't have time to shop at the mall I would never order anything from them EVER.

In December 2018 we ordered the Sulinda Upholstered Bedroom Furniture Collection and after waiting for 8+ weeks, it got delivered today on March 9, 2019. The delivery team did a good job and tried to assemble it, but the wooden slats were longer than they should be amongst other quality issues with the side panels. We immediately talked to Macy’s customer support and their only recommendation was to send a technician to manually cut parts and make adjustments. Really? The customer orders a brand new piece of furniture that is produced in a professional manufacturing facility and then you have to saw off parts of the furniture and make other adjustments that require drilling and cutting. Not only that, Macy’s customer care did not try to escalate or provide a resolution in a timely manner. It was all about their schedule, their procedures, and their availability. Nothing around the customer and our inconvenience.

I haven't had a Macy's credit card in four years. I received a bill from them which I disputed. They came after me fast and angry. I don't know what my account number is (because I don't have the card) and they won't give it to me! I can't log into my account because I don't know the account number. They refuse to mail me a statement, I can't get past their outsource people to talk with anyone who may be able to tell me more. I did make payments on the $160.00 bill rather than have it go to collections.

I moved in July 2018 from Michigan to California. I rarely used this card and opened for product discount and improve credit ratio/rating. I had a small balance of $20.00 and missed this because it was going to my wrong address. I found out on November 24th and called Credit Card department immediately and paid the balance and 1 late fee. They removed second late fee. I also instructed them to close my account on November 24th after paying the balance and late fee. In late February 2019, I notice my credit score dropped about 65 points and all cards were at zero balance. I began to investigate. I found Macy's continued adding fees after account was closed on Nov 24th 2018 and reported 30 and 60 days of being late on my credit rating.

I ordered a bracelet online to pick up at store for 9.99. I went to pick it up. 2 people could not find it. A sales lady helped me find the bracelet from the store so I purchased that one. When I disputed the charge for the first bracelet they said my card was swiped that day. Of course it was it was the other bracelet because they could not find the first one. So there is an online charge and a store charge. They would not credit my account. My bill for that month was several hundred dollars around Christmas time so why would I make up a story about a 9.99 bracelet.

I am very disappointed with Macy’s return policy. I bought a watch online on Black Friday Sale for the X’Mas present. Actually, I bought so many other things as well and I am a platinum card member. I spent so much money on Macy’s card and enjoyed shopping online cuz I didn’t have any problems with shopping and returning before but now. I bought a watch online and sent it to my brother who live in different country but it didn’t fit and he doesn’t like it much when he saw it in person so, I asked him to send it back to me. I just decided to return the watch since it’s unworn, and with the original package. I shipped it back to Macy’s through their online return process but I never got credited back in my account so, I talked to the customer service. They said it’s over the 60 days return date so, they just sent the watch back to me. That’s totally ridiculous.

Something's up with Macy's online... In December 2018, I ordered a pair of 50.00 boots, they were 'lost during shipping' according to my online order info. Macy's refunded the money, then a week later, they took the money back out of my account. I realized 2 weeks later and called them. The rep said that they were mailing me a gift card for the balance. I waited 3 more weeks, no gift card. I just called back today, and the rep said that he was 'issuing' a gift card, and I asked if they had previously sent one, and he said, no it wasn't previously 'issued'. I feel like the reps are being instructed to give customers lip service, and possibly Macy's stole or borrowed my money - I am betting it has happened to a lot of people. Unfortunately, if I do get the gift card - I will have to spend it at Macy's, but after that, I definitely won't shop at Macy's again. I actually used to work there for a few years doing seasonal work as a second job.

My customer service at Macy's in the last month has been the worst customer service I've ever had in my entire life! I received three damaged Patricia Nash handbags (same handbag) one after the other, then was lied to about making sure a 4th one would be checked over and sent again only to get an email the next day telling me they were refunding my account and to return the damaged handbags or choose to keep one of the damaged ones! I must have called a dozen times getting a different story with each representative.

I purchased Belgique 5-qt. Sauté Pan & Lid with $10 rebate on Macy's website and picked up the item from their store. After submitting the rebate. Henry from macy's rebate center indicated the UPC 706257015834 on their production don't qualify for rebate. The UPC should be 706258927860. That is typical Bait and switch rebate.

They carry a nice selection of clothes and household items. Their cost is a little overpriced even after an item goes on sale and you use one of their coupons. I can stand that they refuse to carry wide size shoes in the same styles as their regular size shoes. They refuse to budge on carrying wide size shoes. No one wants to have to drive to a separate store after you purchase your clothes at Macy's but can’t pick up the perfect shoes to go with the outfit. I definitely don’t shop there as much just for that reason.

Shop there nearly weekly. Have never had to call customer service before today. I wanted to increase my credit limit and received a message stating that I needed to call to provide more information. I already have a very high credit limit with them. I did not expect the rudest woman to answer the phone. I felt I annoyed her by calling, and that I was beneath her. They have some very unhappy people working there.

01/20/2019 – Sat Purchase bed, base and comforter sets at Macy’s Destiny. Schedule delivery for 2/2/19. 2/1/19 – Fri automated call notifying us of delivery time from 2-4 pm on Sat 2/2. 2/2/19 – Sat Delivery Day. Incoming call from driver at 1:55 pm to notify us that the base is not on the truck due to the weather in Chicago (deep freeze/snowstorm), all he has is the mattress and protection pad to deliver. Outgoing call @ 1:59 pm to Macy’s store @ Destiny, spoke to associate to let her know what was going on. She hands phone to (area Manager). We explained situation to area manager, she offers us a base in the store for free if we want to come to the store to pick it up. We tell Area manager we want to get the delivery and then will call her with our options.

Order online. Pickup in store, not ready way after their specified time, even they do have in store. So buy it in store, try to cancel online (wait 2 hrs, then was told have to do it online, not easy). Within the next 5 days, still received notice to pick up. Have to watch my bill carefully. Order online, mistakenly charge shipping (free). Call them, no problem will remove, then charge interest since we take out the shipping charge (not pay in full). Call again, no problem, then late charge (since they should not have charge interest & the balance should be zero). Really messy and waste time!

The Macy's at the Pembroke Lakes Mall in Pembroke Pines Florida is the worst Macy's to shop at for a consumer. The majority of the employees are rude with the exception of the shoe department. The shoe department employees are professional, polite and efficient. The escalators and elevators are repeatedly broken and the customers have to walk down a steep escalator. The bathroom is unkept and rarely has soap, toilet paper or paper towels. The managers are rarely available and generally absent when requested. The upstair departments are severely understaffed. I have lived in the area for over 20 years and am a silver platinum Macy's cardholder yet I avoid this store whenever possible.

In 06/2018, I paid twice my Macy’s card bill. Since July, I have been trying to get back my money. Every time when I call them, Macy’s informing me that they will return the credit to my account in 5 business days. It has already passed seven months and until now I didn’t receive my money back!

I went online to order make-up from Macy's. They offered a free 3 piece gift for any order of Clinique makeup purchase over $60. They put the free gift into my shopping bag as I met the purchase limit. When I went to check out I received a message telling me to remove the free items as they were no longer available. I find it hard to believe that the items would suddenly become unavailable after a matter of seconds hitting the check out button. I contacted Customer service chat on-line and chatted with the rudest women ever. Her name popped up as "Jacqueline **." I explained what happened and she rudely told me I was not getting the free gift. I told her that it was still advertised on the site and therefore I expect Macy's to honor the Ad and give me the free gift. She told me I was not getting it and she abruptly disconnected the chat with me.

I went to the basement women's restroom. One stall was poopy, it didn't look like it had been cleaned in days. I waited and used the other stall. Went to get a drink outside the restroom and it wasn't working. I used to shop at Dayton's all the time and was very pleased. Even when it was Marshall Field's, it was a happy experience. I will never shop Macy's Southdale again!!!

Having worn Macy's clothing for over four decades, I can confidently say that I have made my last purchase. I ordered a cashmere sweater, size Large. I received a used sweater, size medium. If I wanted to purchase used clothing, I would shop at the Salvation Army! After two calls to customer service, the Macy's Supervisor asked me "If I was done speaking yet" and offered a refund if I returned the sweater. At no point did anyone offer to correct the mistake. The supervisor indicated that I might receive a gift card if the item was returned. Debra from the South Carolina service center is rude. Her behavior is indicative of a poorly lead customer service team.

I was planning to purchase a sweater from Macy’s if they price-matched with another department store, which had the sweater marked down approximately 66% less. When I finally found a sales associate, who are scarce in Macy’s, I was rudely told that they only price-match with their own website. I purchased the sweater from the other store. It’s not a surprise that Macy’s is losing sales to its competitors.

I tried to place an order online which I have a lot of times in the past. it kept saying my credit card is not authorized. I have a 2150 limit and 00 balance so I called. The customer service said "well I can take your order." I said, "No - I want to know why my card is not working." They transferred me over to the Credit Dept and they said we have new card numbers. I said, "Well I never received a new card?" Didn't say they would even send me out a new card. Transfers me back so someone could take my order online. What the Hell?

Purchased Dior eyeliner crayon online, it was a product I had used for years. Macy's sent something completely different. Disappointing - as I had viewed the photo of the product and read the description. When I went to pick it up (had it delivered to local store) I couldn't believe how Macy's had changed. It looked more like a throw everything together and you figure out what you want situation. Example: A flea market, a bazaar in a 3rd world country. WHAT HAS HAPPENED TO THE MACY'S BRAND. It's gone.

I ordered a set of Cuisinart knives during Black Friday sale 2018. I then later got an email stating it would be later than expected. No big deal - it was still before Christmas since I ordered it 4 weeks ahead of time. Then I got another email stating it would arrive after Christmas. All the while on their website the item was in stock. I called customer service and explained to them the item is in stock so why am I being told this will arrive after Christmas. The rep said they fixed the issue, apologized and I received the item in about 4-5 days. However, come to find out - this rep canceled my previous order (of the Black Friday price) and re-ordered the item under the current higher price tag.

I purchased a pair of Michael Kors flats from Macys.com and had them shipped to the store closest to my house; I pick them up from the store and got all the way home to discover that one shoe was a 9m and the other one was a ten or eleven. I’m so disappointed and won’t be ordering anything else from this store.

Store 612 in Springfield, Missouri at Battlefield Mall... While shopping with my mother, their sales associate, Katia was extremely rude and argumentative to us. Never before have we ever experienced this type of treatment. We will not be shopping here. Very unfortunate situation!!! I had to choose a star rating, but this rating is a zero!!!

Wanted to order the Radley sofa, which we ordered 2 years ago for my mother-in-law. This time there was a $100 charge for “white glove delivery”: unwrapping the sofa and vacuuming under the old sofa. I didn’t need either. I was informed that you had to accept this charge, and could not have the sofa delivered to the nearest Macy’s and pick it up. What a rip-off! I am cancelling my accounts!

I wish I could say Macy's cares about their customers, but they don't! They also don't fear ending up like Sears! I always place orders with Macy's every year at Christmas for my husband - these are usually large orders of 350.00+. My order delivery was shoddy this year worse than last year. I too join the long list to boycott a company that does not value customer patronage. They trivialize your issues and give you nothing for your troubles. They do not go above and beyond like Amazon. They don't even make it off the floor!

After many years boycotting Macy's because of a bad experience, I decided to give them another chance. Even though the items I ordered were slightly more expensive, I ordered them from Macy's because of the Black Friday promotional giveaway of earrings and necklace. The products arrived, but the jewelry did not. I called, emailed, and used their online chat. Several weeks went by without a response. I left the chat box open for 5 days, nobody replied. Finally, I threatened a review. Immediately, I received an email stating they were reviewing my claim and would get back to me. That was several weeks ago. After reading other reviews, I see I'm not the only one. I guess they are back on my boycott list (along with Sears).

I made a purchase because of the free gift it comes with during promotion time. I purchased Apple AirPods and a free earring was added to my order based on the promotion. Guess what, the Airpods was delivered, but not the earring. I called the customer service, they told me that they couldn't do any about it because the gift was not available and Macy's had option & right to remove the free gift from my order. What? I always hate the Macy's order processing & delivery speed. I purchased the Airpods from Macy's only because of the promotion. I could have gotten from somewhere else with faster delivery. So disappointed, I will never purchase from Macy's again.

Macy Somerset is the worst store ever. They are very unprofessional and the store is a zoo. I have complaint so may times and they just shrug you off, I spend so much money and have been a long time customer till my recent visit. The store manager Jason is useless, unprofessional and looks at young girls, all I can say is that I will not be going in that store anymore. It's a shame that this big corporation hires people like Jason to run this store, truly sad!

I had never bought from Macy's, but I saw a deal for an Instapot for a present for my niece, so I purchased it. Ordered on December 16th and was promised to be here by the 21st, so I was happy. Needless to say, Macy's lied, and my Christmas present didn't arrive until December 27th. Then Macy's promised to send me a 15 dollar gift card to make up for the disappointment, and guess what... They did not send it. They lied again. Never EVER will I choose Macy's again.

I've been customer of Macy's for many years. They are always my first shopping destination for all clothes/shoes shopping for our family. Now our son also shops at Macy's too. Their return service is also excellent. Want to see them around many more years. :-)

I ordered items online for pick up at the Coral Springs Mall Macy's location. That will never happen again as Gladys the representative was rude and could care less as she insisted on the person behind me to come up and be served before me. The lady behind me kept saying she was here first. Not sure why she was acting the way she was and when I advised her of what she was doing wrong she said, "Moving on" as if my complaint was not valid. The supervisor was advised as well as I'm calling corporate now. Horrible service! I always shop at Macy's but not at this location but now I'm done with this store. Never had such horrible service at this store until now.

I ordered online and chose the "no hurry shipping" for a $5 credit added to my wallet for future orders. When I reviewed my wallet in my account, the $5 was not there. I received confirmation that I had the $5 in the wallet. I called Macy's and they instead gave me a $5 credit on my credit card. If I had not called, and most people probably don't remember they even would have $5 credit, the money would have been dismissed and Macy's would not have to pay out.

Purchased several items for holiday presents during 2 day vacation visit to Tampa immediately after Christmas. Most were fine. One on a Christmas special display was not. Lego Fantastic Beasts package indicated 635 pieces but when grandson returned to Europe with that present, only about 23 pieces in small package in large box. Macy's phone customer service was NOT helpful. They only do online transactions. Told us to return to Florida from North Carolina for resolution!! Ridiculous. What terrible PR. Several phone calls to Macy's numbers were ineffective. Number we were given for store manager was not valid and phone customer service people were NOT helpful. We are not complainers but we feel cheated. No more shopping at Macy's, in store or online. We won't deal with a company that treats customers so poorly.

I am so frustrated! I ordered a bedspread for one room and curtains for another room for a deadline real estate showing. I got cancellations this morning. I didn't cancel either order. Rep acknowledges Macy's mistake. I called, got Thailand and they acknowledge their mistake, "can't PROMISE same pricing". All discounts and sales ended.

On 12/30/18 I ordered two diamond ring bands for $99.00, normally $400.00. They’re thin and I decided I’d like two for stacking on my finger. I signed up for text packaging updates so I’d know when my items were shipped and delivered. I was home when the box arrived. I opened it moments after the letter carrier dropped it off. Imagine my complete shock and disbelief when I opened both ring boxes to find NO RING IN EITHER ONE OF THEM!!! I checked inside the ring box to see if they had dislodged from the cushioned holder and then looked inside the cardboard shipping box for the missing items to no avail. I had to peel a cardboard tab on the back of the box to open it so it was not tampered with which means whoever loaded my box at the distribution center most likely stole the rings I PAID FOR!!!

I received the worst customer in Macy's while shopping on the lower level. An elderly employee had such an attitude and gave you looks when asked a question. Other employees could not be bothered. You ask a question they talked and kept walking while they pointed a finger. When checking out 3 registers I was sent to were empty. Macy's I will never go back to. Employees in customer service are horrible. I would given them a zero star if I could.

Sooo,I am a Boston Terrier FREAK! Saw the slides from INC, with a Boston Terrier face and placed order on 12-22 18. I received my order on 1-2 19. Guess what? Wrong style (a MONEY face?). Called and spoke to a very nice young man, AND my item was delivered today! Guess what? SAME pair of shoes that I was trying to exchange.

They cancelled an order on the day it was supposed to arrive. In those four days, I could've elsewhere if I knew it was discontinued. I paid a premium to get it delivered for a wedding I was attending. I will never shop Macy's again!

I bought a pair of boots presale and picked them up at the Hilldale store in Madison, WI on 11/6/18. I wore them less than 2 weeks and there is a large hole all the way to the sole in the right boot, as well as cracks in the heel. I contacted Macy's via Facebook Messaging and was told I would receive a full refund to the credit card. I purchased them within 10-14 days after providing photos of the boot that fell apart. 14 days passed with no refund, so I made contact again. I was told the refund went to my Macy's credit card. I DON’T HAVE A MACY'S CREDIT CARD.

First time shopping at Macy's online. Purchase three items three separate times. Still waiting for the first two items. It's been well over a week. Third item purchased it with tomorrow availability at local store. Screenshot of the page order the item and it says ship to store in 5 to 8 days. That's not what I ordered. Is not what I agreed so called customer service. First rep hung up on me because you couldn't figure out what to do. Second rep I spoke with showed me that it was available for today pick up but when she completed the order not only was a 50% higher than what I paid it also showed 528 days ship-to-store. Fraudulent fraudulent fraudulent. Do not shop at Macy's.

I ordered some winter items, shoes and returned everything on the order. Some of the items were received and credited immediately. Others...not so fast. Tracking information and all the Credit & Returns department are a complete JOKE... Passed back and forth several times. I can't get a solid answer as to where my credit is and my $100 gift card refund. CROOKS.

I would give them zero stars if I could. Good luck getting any kind of customer service support after you place your online order. I have literally called them 10-12 times in the span of two days in order to inquire about a $15 courtesy gift card that was supposed to be emailed. One rep told me "Wait 24 hours." When that time came and went, I called back. The next rep told me, "I'll send it again." Never received it.

I normally am a calm, understanding individual because I work in the service industry as well, but ENOUGH IS ENOUGH. On Christmas of 2017, I received an e gift card to use. I go to use it and am spending well around $230 worth of clothes. For some reason I was having trouble inputting my gift card number online so I called a service rep that walked me through the order, applied my gift card and completed the order. That was a positive experience in itself, but what happened after that made me see just how bad the service is with this company. SOMEHOW, the lady taking my phone call never asked for my email (I didn't realize at the time I should have given it to have her send me a confirmation of purchase), and mixed up my shipping address, and MAILED MY ORDER TO A COMPLETELY DIFFERENT PERSON.

On December 22,2018, my son ordered a coat for me from Macy's! The designer is Jones New York plus size. Today is January 1, 2019, and I called Macy's in Middletown, NY again. No answer in the coat department, as usual! I called back, and I pressed the button for online service. A woman answered, and was very concerned that my coat didn’t arrive at the store. She indicated her records show it should be there, as she followed the route from Kentucky. She put me on hold, and told me to call Macy's around 11:00 am, January 2, 2019. Macy’s service has gone downhill. They send out your order, it arrives at the post office! That is why I ordered it to the store! If you don’t live in a house, the postman will not walk up the stairs in a building. If you don’t drive. Your order is returned! Walmart makes sure, your order comes to your door! Macy's we pay a good price in your store, get it together.

I have been a loyal long term Macy’s client (had the Macy’s credit card since 2005). For some reason I did not get the email statements the last 2 months and I was 30 days late for $27 (yes, twenty seven dollars). Without any warning (letter or phone call) they reported me to the credit bureau. This will affect my credit score for many years. I was a Macy’s platinum loyal member and I truly would have hoped for a better treatment. I am extremely disappointed and sad. Macy’s truly does not care about their loyal customers. Agents could not have been more rude and careless on the phone. So sad.

I have been a Macy’s client since 1984! My recent horrifying experience in the fine jewelry at the Kingston MA location has caused my decision not to step foot at Macy’s! I purchased a $1500.00 gold bangle at the Braintree location on December 19, 2018. I wore it for the first time on Christmas day when I notice a dent so I immediately took it off with the tag on it and placed it back in the original box accompanied with the original receipt.

When I purchase anything, before receiving the bill they charge my Macy’s account right away & a late fee. A few times I disputed the late fee charge and the customer service experience is the most HORRIBLE ever! I was credited the late fees but the last one I caught it a little late and I paid the late fee. Macy’s customer service is like dealing with the mafia’s. Their tactic is a modern day version of bullying you to get all your personal informations that supposedly is already on file if you have a credit card with them. They will demand for your last 4 numbers of your social security, date of birth, address, phone #, email address before this customer representative can help me.

My shopping experience on the evening of December 17th, 2018 left a lot to be desired. I usually have very good experiences when I shop at Macy's, however, this particular experience was not good at all. First of all, the security tag was left on the jacket and I live over 30 miles away, so I had to drive all the way back just to have it removed so that my son could wear it for his special occasion. Second, the employees that I encountered that evening were not helpful at all.

Updated on 01/11/2019: I had an issue with Macy's over 15 years ago and at that time I cancelled my card and have never shopped with them since. I purchased an item in the jewelry dept in the store that was out of stock. I was told to purchase it and it would be shipped to my home. The charge came and the bill month after month but no jewelry. It took me many hours over 9 months to finally get a credit.

I am writing as someone who has and had many many many monthly subscriptions in my life. I signed up for the monthly beauty box, wanting to give it a try. After my first box, I decided it was not for me. I logged in to my Macy's account, and for whatever reason, it said I was not subscribed to the box. So for this reason, I could not cancel my box. So I email customer service asking them to cancel, and they told me they can't cancel for me, I have to do it through my account. AND MY ACCOUNT SAYS I AM NOT SUBSCRIBED.

I am writing to express my concerns about a recent incident I experienced at the Houston Texas Macy's Galleria store on December 26th. I made an exchange on the 2nd floor and wanted to go to the 3rd floor to make a purchase in linings. The elevator was broken. I am handicapped due to a permanent injury from a car wreck. My ability to stand and walk is very limited. I do use a cane to prevent myself from falling but I’m still very limited. I was scared to ride the escalator because I had a bag and my cane in one hand and being as wobbly as I am, due to my left leg barely being able to move, I was afraid I would fall while getting on the escalator having to hold my cane and bag in one hand and my leg not moving well. I asked a male associate right in front of the escalator if anyone could help me carry my cane up the escalator since the elevator was broken.

I ordered three towels that were on sale and used $10 star money. I had them shipped to the store for free in store pickup. When I went to pick them up I found out that they had been shipped to a different store. I called customer service and explained the issue and she said that she could reorder the items and honor the sale price for me and I would be refunded what I had paid and the star money would go back onto my account. I explained to her that I wanted to use the star money to repurchase them, but she said we would have to wait for the refund to come through to do that.

I ordered 5 Christmas gifts on Nov 24, I requested to be mailed to the store nearby. Estimated time of arrival 5-8 business days. The one order was divided into mini orders by Macy's. They sent an email to state that only partial order was ready on Nov 28, and that I can wait to pick up all the order at once. Dec 6, when the partial order was not picked up, they returned it to the shelves at Macy's. Dec 14, part 2 of the order was ready for pick-up. Part 3 of the order... No updated from Macy's. Was not received by Christmas. They offered $10 gift card for any inconvenience?! :) Really! They continue to send emails that about the Part (1), that was not picked up, and my account was reimbursed for Part ONE ONLY. I strongly advise, not to buy from their store if you need it for a gift in time, and have them deliver it, not pick up from store.

I ordered a jacket online in October and just started to wear it, and the snap was broken. I phoned Macy’s and they sent me a replacement jacket. This one was damaged too and had a mark on the sleeve. I phoned them again and the girl told me that I need to return the jacket and she won’t be sending me another one and they are going to investigate. Now I am planning on returning the jacket but she could of least send me a new one. Is it my fault they are sending me jackets that are damaged? I think I will stick with Bloomingdale's from now on. How horrible to treat your customers this way.

I love Macy’s as it is one of the few clothing/home goods store in our area that sells quality merchandise. Macy’s offers brand name clothing that fits me well. Clothing always follows the trends. Pricing is reasonable. I know I can find something at Macy’s either in clothing for me, my grandkids, housewares.

I ordered a dress for Christmas and paid for two day shipping. The item took 5 days to ship and Macy's refused to refund me and sent me an email I could not reply to telling me it was too bad. The item came on Christmas Eve and it was the wrong item. They sent me a sweater. When I called they said she would refund me but I had to send the sweater back or be charged. I will never shop here again.

I was on the phone for 6 hours today, Christmas Eve, and Macy’s not only drained my bank account with multiple pre-authorizations that got messed up because of fault on their end, but they also lied and I had to cancel my order that was promised by Christmas but wouldn’t arrive until January 3rd? I was given false promises and inconsistent information from Macy’s customer service/supervisors including one rep telling me “Macy’s doesn’t offer overnight shipping.” And another rep saying “We do offer overnight shipping." I was also asked by Macy’s on Instagram and Facebook to send a “private DM”. I did and no response. I was as patient as I could be today... this was just absolutely unacceptable.

I went into Macy's for a gift set of Flowerbomb perfume. Not in stock but they told me they could ship it in 2 days. I ended up spending over 250 dollars on 2 items. Received the item 3 days later in a large box, with my two small items inside. No packing material at all. The gift set was open with all the contents on the bottom of the box. Perfume leaked all over the box. Horrible.

On December 6th, I went to our local Macy’s as I needed to check a size before purchasing a gift. I haven’t been in this store for some time and looks like a dump! There was hardly any merchandise and/or any brand variety - especially for this time of the year. The upstairs has become a bargain basement area and I walked all of the store and had to practically beg someone to take my money - no salespeople ANYWHERE. After researching a couple of other gift ideas, I found several at Macys.com. I went to log in and kept receiving messages stating that “it was time for me to change my password. Fine, so I was to receive an email with instructions. I tried this 3 or 4 times with waiting times between attempts. No email - ANYWHERE.

Online buying should be easy and convenient. Not true at Macy’s. You can only shop on your iPhone. The checkout would not allow for shipping address change or Macy’s credit card change. You find out once you hit the submit button. Changing this is impossible. Call for service. Hang on 25 minutes for a representative that does not know the English alphabet. After ten spellings I canceled the order. No! Another call. Canceled order. No! The merchandise arrived. Billed to my card number from a year ago. My gift to Pennsylvania was returned to the store. The clerk was awesome. Incompetence. No more a shopper at Macy’s.

Purchased earrings from Macy's for Christmas present for wife. Paid extra for Express shipping and gift wrap. Package arrived on time, when I opened shipping box, it was not wrapped. So I opened to examine earrings. There was only one in box. I promptly called and after an hour on hold got them returned. I was told new ones would ship out in two days. After two days and no email or call, I called them. After another hour on hold, I find out earrings are no longer available and will not arrive by Christmas. Had I not called, I would not have any clue they were not going to arrive. No apology, no attempt to make it right, no offer to substitute. Then they took 3 days to refund the original charges. Then I checked their website today to see that earrings are again in stock at a higher price than I paid for them.

My grandson and I approached the men's cologne counter and asked the clerk about some aftershave for my husband. She responded by saying, "we don't have a very large selection." I asked, "Don't you carry aftershave, or just cologne?" She responded with, "we don't have very many selections." Then she walked away and helped another customer who walked right in front of me. We obviously felt ignored and walked out. I don't think she treated us the way we were expecting from such a upscale store as Macy's.

I ordered a 5 piece polyester rug set from Macy's at the Rancho Cucamonga store. I was told it would take 3 weeks arrive to the store. I did not want them delivered to my home since it could of rained I had them delivered to the store. 4 days later I changed my mind about the rugs, I wanted 100% wool rugs and found some at another store for a great price. I did still get charged the 40.00 delivery fee even though they were canceled before they arrived to the store. I noticed that it took 10 days for my credit card to be credited back, but it was minus the 40.00.

Well it began with an in transit order for 2 weeks, call customer service for rep to tell me I will receive it by today or tomorrow. UPS have to give the order to USPS. However tracking states USPS already have it. Still processing for 2 weeks. Hmmm. Made 3 orders since and all have been received. Some went the same method but that first order still floating. I call and customer service is a nightmare. Rep told me that is coming, after several blame game of USPS and UPS from her, she told me to give it 2 business. What a joke. I asked for a supervisor and he told me he can reorder and I can go in store to pick it up. I asked him can I speak to his supervisor to be put on 20 minutes of muted call and phone was moved around twice to see if I was still there then picked up to say he putting me on hold to process my order. Still on hold 1 hour and 10 minutes. MACY'S IS THE WORST AND SHOULD CLOSED THEIR DOORS FOREVER.

Try to get a situation resolved! NOT. Except for the very last person I spoke with, the rep did not understand half of what I was saying and nothing was resolved. Macy's... get BETTER ENGLISH speaking reps! I have no problem at all with foreigners but when you cannot understand them, or they you, it sickens me. We have so many people out of work here in America. Either start using people from US OF A or at least be more strict with overseas reps that they speak and understand English VERY WELL.

I ordered a product that was on good offer. They took my order and even processed it saying it was going to be shipped on December 12 but it did not come. They changed the date on December 14 and it did not come. After that there was not a single date or even a mail, message or phone to announce that I will not receive anything. I had to call them and ask them what was going on. They did not even know, they blamed UPS for not doing their job. The UPS said they had nothing from Macy's except a label and not the product. Macy's are simply liars, they have returned the money and thus got rid of a client. After my order on December 8th, the product doubled its price and so I was out of stock because I did not want Macy's to stay in the minus. I will continue to alert other Macy's buyers of the unseriousness they treat their customers. Macy's shame!!!

I purchased 2 watches 1 Armani Exchange $123.47 and 1 Bulova watch $316.00. Both were online orders and both shipment damaged the watches. I went in store to exchange the watch and I was able to exchange the Armani watch with no questions asked but the store manager refused to exchange or return the Bulova watch. That started a whole new series of painful experience with customer service. The customer service over the phone helped me and emailed me return label and shipped a new watch but when I returned the watch it was shipped back to the same store and same manager. She kept the returned watch but did not update the system and I was charged 316$ again for the Bulova watch after fighting for 20+ hours over the phone for period of 3 to 4 weeks but I got my refund as I had the tracking number and the return label so I proved the store manager was lying and cheating.

The morning of Cyber Monday, I purchased a FitBit Charge 2 from Macy's for $79.99. Other stores had great prices too but I went with Macy's because I grew up in NY and Macy's had been the gold standard. Late Tuesday (well after Cyber Monday deals had ended) I was notified by email, that the item was discontinued. Yet, the item still showed as "in-stock" online but now for $89.99. I emailed customer service and was told to call or live-chat and the situation would be rectified. I tried to "live-chat" but that service was unavailable due to heavy volume. I called and was on hold for just under 1/2 hour. Told the customer service rep the issue, she asked for the number to call me back in case we got disconnected. We did get disconnected. I waited several hours, she did NOT call back. When I called again, the wait would have been another 30 minutes. I gave up for the day.

I ordered two items in one order. They arrived separately, but I wanted to wait until both arrived to pick them up. The email notifying me that the first item arrived did not contain a "pick up by" date. I called to ask customer service the "pick up by" date, and sometimes they said Dec 20, and sometimes Jan 1. Another email arrived saying the second item would arrive around Dec 20. I also asked why the email doesn't contain this info.

I purchased several items from the emails I received from Macy's showing their Black Friday's sale items. I ended up buying a few items that all were to have a $10 rebate on items costing 17.99 -19.99. I got the items in a couple of days from the date I ordered and that very evening I filled out the rebate information onto forms from Macy's website and mailed them the next day. I got an email from them today that stated the items were not eligible for the rebates as they were not submitted in a timely manner. Now understand the time frame is still going on today and if mailed today they would still qualify. So obviously the rebates were all a scam by Macy's and they never intended to honor these items from Black Friday. My tracking number is: ** on the items that I had purchased and they refuse to pay!!!

I purchased a Ralph Lauren shirt from the website. I selected XL for the shirt, but in checkout the shirt kept showing XXL. After my third attempt to refresh, I thought it was possibly a glitch. After the checkout was complete I got the email saying the size was XXL. Keep in mind I used a gift card. I had to call in to dispute the size. The initial dispute was an okay experience. I got the right size ordered and everything was fine. I checked my credit card account and notice three transactions. One for the right amount 4.99 with my gift card. The second 64 dollars and lastly 23 dollars. I called concerned about what the other two transaction were. I was assured that they would be dropped off my account in two to three business days because the transactions were pending just to make sure the card was good.

AWFUL! AWFUL! AWFUL! I was treated so poorly by 2 customer service representative over the phone. I just had to write this because they were very rude. No empathy. I was ignored and made me feel like my time is valueless. My order was messed up. Some item were canceled without notification. Some of the items were not delivered and to me it felt like it wasn't their problem at all. You would think that with the reputation Macy's have the customer service will be one of the best But NO! I will never shop online at Macy's again and I will not recommend anyone. Not even my enemy. I hope someone reads this and train their outsource customer service representatives.

I placed an online order with a Cust. Service Rep. today for a rug that cost less than $25 and during the verifying process she asked me for BOTH MY DOB AND LAST 4 OF MY SOCIAL SEC. #! Identity thieves need less information than that in order to ruin you financially! I have been the recipient of identity theft one time and it was awful. Your bank pretty much freezes your assets so that not even you have access to your own money! That's how it worked for me anyway.

Macy's is a great store to shop. They carry practically all the top brands for men. Clothing is top notch and prices are very reasonable. I have shopped Macy's for over 40 years and have always received top notch service.

I placed two orders from Macy’s this Christmas season. The first, I wasn’t given all the discounts and although they credited me with some, they never got it completely right. The second order just never came. It was ordered Nov 29th and today is Dec 15th. I emailed many times and each time they say it’s being shipped. It’s been saying that since I ordered it so obviously there is a problem. They refuse to check into to. I gave up and ordered elsewhere and it came in three days but I’m still charged for it at Macy’s. I have filed a PayPal complaint today. I will never order from Macy’s again.

I just visited your recently remodeled store at Alderwood Mall. Half of the upstairs is called Macy’s Backstage. It is nothing but a bunch of junk gone there to die. There is barely a kitchen/appliance department or fine dining/crystal department anymore. If you are trying to go out of business you are doing everything right. I will not be shopping there anymore and it makes me sad because Macy’s is the only store left that had decent product and shopping experience. Also, I bought (3) T-shirts @ 40% off. I was charged $8.40 ea after discount. Checked the tags when I got home and they were $7.98 ea full price. So not only did you screw up the store, you are ripping off your customers. SAD, SAD, SAD.

I purchased a box of items from Macy's on Black Friday but have no complaints against that. My complaint is that once you are in their system, you cannot get out of it. 7 phone calls to their Customer Service Dept has done nothing to eliminate their daily emails to my email account. They do nothing except to lie & you keep getting emails.

I’ve ordered online and shopped at Macy’s for years with no issue. I recently ordered 4 glass ornaments. Two were shipped together in individual boxes and two were shipped separately. The separately shipped items were only packed in bubble wrap and were broken. They’re fragile items and there was no care in packing them securely. I contacted customer service and they require me to send back the items for a refund and can’t replace them as they’re sold out. I’m disappointed with the response and that no other alternative was offered.

I ordered an Apple Watch on 11/23. I received an email stating it would be on backorder until 12/18. I was fine with that as it would arrive before Christmas. On 12/6 I received an email stating the watch would not be available until 1/12/19. The instructions said to reply to the email if I wanted to cancel my order. I replied and canceled my order because it was a Christmas gift and would be pointless to get it in January. On 12/12 Macy's shipped my order. I called and told them that I had cancelled the order and spent the money on another gift. I called and spoke with several people and Dexter assured me that they would not charge me and to return the gift immediately. On 12/13 they took the money out of my account and cost me $60 in overdraft fees. When I called to speak to someone, I was told "too bad". I will not be purchasing anything from Macy's in the future!

I like to buy on Macy's. Its quality is nice too. When I see the animal fur jacket, I feel so pain. Please stop selling animal fur coat. It looks so ugly and inhuman. Please be kind to animal. Wearing animal is ugly fashion. Please be conscious and act like human being. Thank you.

I recently received someone else’s E-receipt for an expensive Chanel perfume. It has the strangers information on there. I wanted to call the store, but I got hung up every time I hit the Fragrance department. This store is at Costa Mesa, CA. First of all, they leaked customers information on the E-receipt to the wrong email. Second, why having a phone number if your customer can’t even call? Bad service and I won’t support their location at Costa Mesa again.

A couple of months ago I made a purchase, everything seems to be perfect, good offers, the products were incredible. But a big problem to the HRA that concrete payment, and inform me that my products do not have in existence, when and had already confirmed that I had it. The staff of your company contacted late and little information of what really happened. I did not offer similar products and much less respect the offers. On Monday you make a purchase, and it is time that you do not inform me if my order is concrete or not. They do not respect their offers, they do not respect the consumer.

I called because it was a problem with my order, Harold who seems like he was in a different country rather than the U.S. stated, "No you will not talk to a supervisor, and no you are not getting your money back." This is the second time I have encountered rude customer service representatives. I love Macy's but their customer service reps are very unprofessional which makes me want to never shop from Macy's again.

We ordered on Nov 7 some items for 302.49 euros and ask to ship to our address in France. I received from the carrier DHL EXPRESS Nice France a message that they delivered the order on DEC 7th and they have proof of delivery. We have a villa with camera and electric gate and no one can deliver anything without us opening the gate SO I asked Macy's many times to ask the proof of delivery from my order to the carrier and send it to me but they ignore all my emails.

This was the best experience we have ever had in purchasing a mattress from the buy at Fair Oaks with Scott as our associate. Scott sent us a gift certificate. So thoughtful. Then the delivery could not have been better. The two delivery guys, German and Ismall arrived on time, after calling. They were outstanding in that they followed instructions on how we wanted the bed setup and they also took care in making certain not to damage or break anything in the house when they had to move the mattresses. They cleaned up and made sure to show how to use the remote. They are the best!

It's holiday season and the Online returns and pick up section has a broken register and 2 people working. Line is about 20 people deep and moving slowly. I wait online 41 minutes holding 2 large boxes wondering why I opted for store pickup. I'm now 4 in line and the clerk asks who has returns. I am the only one with a return. I leave the line, put my boxes on counter and tell her I also have a pick up. She informs me that she can only do returns. So I have to get back in line for both! I get back in line and wait some more. Meanwhile, she takes the next person and is doing a pickup! When it's my turn I ask her why she couldn't do my pick up. She gives me some lame excuse. What kind of management is going on? I ask to speak to her Mgr, which she tells me she is not in. I cancel the rest of my Macy's shopping and decided to spend my coins elsewhere.

I was on the phone for more than 2 hours dealing with Macy’s customer services about a fraudulent charge on my credit card in the amount of $158.02. There were charges that I did not authorized and Macy act like they don’t know what I’m talking about. Another person come on the phone line and said maybe I went in the store and swiped my card. That never happened. I purchased a pair of earrings that was discontinued and was not supposed to be charged. I was charged that amount plus these other charges listed that was not authorized by me. My bank was contacted. I WILL NEVER EVER SHOP ON THIS WEBSITE OR AT THIS STORE AGAIN. THEY NEED TO CLOSE ALL THEIR STORES ASAP!

I will NEVER shop Macy's again. I placed an on-line order on 11/23/18. Was informed it was in transit to UPS 11/28/18. Today is 12/12/18 and have not received. Three phone calls later no one seems to know how something can be in transit for 2 weeks. Item is now not available to reship so only option is a credit. This is extremely poor customer service and one of the reasons Macy's will not survive. No other options were not given to me after wasting at least 2 hours on this order.

I visited Macy's in Mentor, Oh. The associate waited on me was very nasty and racist. I reported to a manager, Natalie, she were to call me back, never did. I've been a customer for more than 20 years, I deserve better Service. Probably will stop shopping at Macy's. Very unhappy customer!!! PS. Will spend my money where I'm appreciated.

Worst customer service experience I've ever had. On the phone for 1 hour and 6 minutes as a courtesy to your company about a fraud charge on my credit card in the amount of $217.00 using my MACY'S WALLET. I have deleted my credit card info and changed my password. That lets me know that your website is not secure. My bank has been notified and card canceled and fraud reported but thought I could do a favor and let your company know the info. I finally hung up after being asked the same thing 4 times by the 4th person I was transferred to. So much for trying to do something good for your company. I guess you will be shipping the merchandise to the person that performed credit card fraud.

I purchased an Instapot during the Black Friday sale and a pair of 10/100 ct diamond earrings were supposed to be added to the order for free. I added the earrings to my cart which reflected a $0 dollar balance. I submitted my order and the Instapot and my credit card was charged and the earrings were removed from the order when the receipt was emailed to me. The Instapot was delivered but the earrings never arrived.

Racism in Action (MACY’S WILLOWBEND MALL IN PLANO, TX): People of color; please stay away from this Macy’s. I am a cardholder and I am gainfully employed as an educator. I went into the Macy’s in the Willowbend mall in Plano to buy pajamas. I had several in my hand as I did not know which one would fit the way that I wanted to. I also looked in the Nike section of the store for other items that I may have wanted. My husband and brother in law were also there along with my young son. We went up to the register by the Nike section and asked for a price check from an employee who later told me her name was Ci **. She scanned the jacket and told us that Nike is always regular price. We showed her the sign that was on top of the rack in which I had gotten the merchandise.

I recently purchased over $2000.00 of furniture from Macy's. A customer service took my order over the phone and told me that the my purchases qualify for 1 year no interest on my Macy's credit card. Now I'm receiving Macy's bill with interest charge on it. I called Macy's and this next customer service is now telling me, that my purchase was not qualify for no interest and they can't do anything about it. This is completely misleading customers to buy from Macy's. I know all their phone conversations are recorded and I've asked them to pull it up to hear what was told to me. Now I'm stuck with this. If someone can guide me what to do I really appreciated it. Macy's this is horrible for you to do this to customers.

I ordered a Lancome skincare set with several free gifts for my birthday. When the product didn't arrive by the 3 December shipment date, I called customer service to get the new delivery date and was told the product had shipped. Two days later, when I entered the shipment tracking number in the UPS database, the message said to check back later because the package had not been delivered to UPS. During several conversations with the customer service representatives between 5 December and 10 December, I was told the following in this order:

On Thanksgiving I purchased a Tarte Eyeshadow set for 19.50. One week later, I receive an email from Macy's saying the item is backordered and will ship on 1/2/19 and they would be more than happy to cancel the order for me. I decide to wait to see if the item will ship - it was a Christmas gift. Today, 12/8, I check online and the item is in stock and available for order at $33.50. My order is on backorder until 1/2/19.

Wow, I thought I was the only one with Macy's online. I had purchased riding boots online and had them shipped to the Macy's store. Hindsight being 20/20, I should have opened the box in the store. As soon I got home, I opened the box only to find a beat up box with a customer return sticker on the box. The kicker is the boots were the wrong style, size and company. I immediately called customer service, it took a while but the rep stated she would mail the correct boots in 2 business days (Thanksgiving) and to return the Defective boots to Macy's. Thursday, Thanksgiving, I called customer service for the tracking number. I spoke to two people because the first guy said it would take 7-10 days.

I purchased Giorgio Glam 3.4oz Fragrance from Macy's which had a rebate. I submitted my claim in their claim form along with copy of invoice and UPC code. Now I received an email rejecting the claim with reason there is no UPC code and asking me to send again. This is just harassing the customer and refusing to honor the offer. They insist on sending the documents by mail and do not accept email. Who has the time energy to do this hassle full procedure repeatedly. Overall a terrible experience with Macy's.

Package destroyed missing items. Should have been sent ups. Had a note from the postmaster saying it was to big to be sent United Postal Service that it had gotten stuck in the machine. The only items that were in the box was a king size comforter, and a junior tee shirt. The shirt didn't arrive.

Difficult to return the product. There is no option of picking up the product from the customer if the mistake is from Macy's not customer. The wrong item was received and while returning the Macy's store was too far. I did not get the product I ordered at end. It was not anymore at the site. I purchase at the time of Thanksgiving sale. Because they provided wrong product, I could not receive my actual order.

I tried to resolve a problem over the phone. Took four hours before I got to speak to a knowledgeable person. I went to the store and unfortunately the woman I spoke to was not in that day. I did try calling to see if she was going to be there but again no one answers the phone. And if they do & try to transfer you they disconnect you. Their ladies' room is atrocious. Door locks broken. No place to hang your purse. No more shopping bags. Can never find an associate to help you. Have been a customer for 60 years. Closed my account today!

Bought two carat diamond Earring stud from Macy's Online. The ones in the White background in the lower middle is the picture they advertised... The ones on the black background is what they sent. Pure Garbage and a stone of nothing but trash and cloudy. You can't even see the facets through the diamond like you can in the ones they advertised below in the white background. Obviously returning them. Never buy Jewelry from Macy's.

Wow! I can't believe what a horrible experience I have had! I placed an order on 11/24 and as of 12/1 the order was still being processed. I reached out to customer service and after waiting on hold for over 20 minutes, I spoke with a rep who stated that she could not explain why the order was still processing. She suggested that I should just “wait a couple days” to see if I get a confirmation email that the product was shipped... Really?!? Thanks for the help! I then asked to speak with a supervisor in hopes that I could get a better answer and was transferred God knows where as the phone rang over 50 times with no answer.

I ordered a necklace on Black Friday. Spent $507 on it. They shipped it to the wrong address. It was sent back. Now I have to wait for it to get back to the store and then they will cancel that order then I have to call back and reorder the same necklace and get it at the Black Friday price hopefully and by the way you won't get it by Christmas. How nice. Not really at all and they were not helpful at all. First person lie to me, told me that they would send it out within two days. It's been two weeks. It is the 4th of December, I still have yet to see it, have to wait for it to get back to the store. Not happy at all

Placed order for this jacket on 27th with premium shipping. Is December 3rd now and the status of the order has not been updated. My brother who is visiting from Ghana and lodging in a hotel has still not received his jacket in this cold weather. The most frustrating part is anytime I call they can’t update me on when it’s arriving and my brother is in a different hotel in DC now. Very disappointed in Macy’s???

HORRIBLE experience. You provide me with a tracking number and an email stating the order has been shipped but the tracking number doesn't work??? And I'm supposed to be okay with that. Then I have to wait to get my money back?? WHAT??? I will never order from Macy's again. I have placed many MANY orders online and once I am provided a tracking number that number should work so I can personally track it. DON'T PROVIDE A TRACKING NUMBER THAT DOESN'T WORK, GUESS WHAT THAT IS -- FRAUD.

I ordered a pair of Heelzies for my twin nephews birthday on black Friday. I received an email stating the order had been shipped and was provided a tracking number. I was told it would be here November 28th. After calling UPS I was told the carrier (Macy's) has not sent over the items. I called and to my surprise the representative told me my items is no longer available. I never received a email stating there was an issue. I had to call three times and the last representative was so rude and dismissive he put me on hold for an other 59 minutes to speak to a supervisor that never picked up! I am reporting them to the BBB and the FCC! This is a bait and switch tactic to get more business on their site. Absolutely disgusting Macy's... you should be ashamed of yourself!!! By the way I am still on hold...

I ordered $200 worth of serveware on Black Friday and I was very excited to receive the product. Unfortunately UPS showed the items as delivered but I never received them. I called customer service multiple times and each time I received different information. Never did I receive any confirmation that the order was resent. I also emailed customer service which stated they would get back to me in 24 hours and that never happened as well. I am very disappointed and frustrated. As of now I have paid $200 for nothing and have spent hours of the phone with customer service that has not resolved the issue. With this horrible experience I will no longer be shopping at Macy’s and would urge others to do the same.

2 orders of 4000 CAD in total. Super bad shopping experience. Felt fraud-ed. I wanted to cancel an order. I contacted customer service with 30 minutes and I was told it was cancelled. The second day I contacted Macy's customer service again to ensure the order was cancelled and I was told multiple times that the order was cancelled. I asked for a cancellation letter and the customer representative told me, "It's done but I can't give you the letter because it's from system. I'm sure it's done." Then guess what? The order wasn't cancelled! I feel like I got cheated by 2 customer representatives.

I had ordered a pair of boots on Cyber Monday! When I received my item it was the incorrect item! They gave me a pair of Men’s shoes, when I ordered a pair of WOMEN'S BOOTS! When I called to tell them they said they would send me the correct boots IF it was still in stock! I paid for those boots. I should get those boots!

I purchased a mattress set from Macy's.com for delivery. The day before my order was due for delivery, I received an email stating it was on the truck and ready to be delivered. The morning of, I received a phone call stating the drivers could not locate my mattress (only the box spring) and my order would have to be rescheduled. Meanwhile I already sold my son's other bed and installed his frame for this mattress set. After arguing with the cs rep, they offered to refund my delivery fee and would place my order on "ldi" and I should receive a phone call that afternoon with the new delivery date. No call came in. The following day I called and cs told me they didn't have an answer and to give them 24-48 hours. After 48 hours I called yet again and they still didn't have an answer and to call back in 24 hours. To date, I still have not received my mattress and I am extremely upset at the service I have received or lack thereof.

I received an E receipt today telling me about a purchase that had been made which was in a state across the country. I called customer service. I was told they would cancel my card for me and reversed the charge, which was great but then I got hung up on before I was given any kind of confirmation. When I called back they told me the only way I could deal with it is to call the store in Florida when I live in California and of course they are closed for the night since it is three hours ahead of us. I am just unhappy that with all the money I spent with Macy’s that I can’t get somebody that I could understand, give me any kind of reassurance, or make me feel at all comfortable that this issue is going to be resolved and why it even happened in the first place. Needless to say with Christmas only a few away they have lost my business unless they act like they actually care about their customers.

Purchased an item on a Cyber Monday sale at a great price. Waited about 3 days with no notification on shipment. Checked the order status and it is now saying it is backordered and will not ship until December 20th which means this holiday "deal" is NO DEAL. No way this would arrive in time for a Christmas gift. Macy's website shows it in stock as of TODAY and I never received a notification of a problem. They could have really ruined someone's Christmas.

On Cyber Monday, I purchased 4 curtain panels which shipped promptly and arrived the next day. When I opened the box and each plastic zipper cases, the curtains were poorly constructed with bumpy hems and different colors of black and white thread used on taupe panels. Therefore I went to Macy’s furniture where a very well dressed but awful customer service was fished out by an employee. He said the only way to return the product was call the 800 number. He said he had no storage for items like the curtains. I had once worked for Macy’s and told him customer service was important and as an employee I helped customers return products bought online.

I ordered items on Black Friday and on Cyber Monday online and so far 5 of my orders have been canceled and 4 are pending. I’ve called customer service at least a dozen times and they don’t know why. Customer service is overwhelmingly frustrating, ignorant, and exhausting to speak with. They don’t speak English, they don’t pay attention, they don’t care and they hang up on you. All my phone calls were over 45 minutes long!!! They managed to give me a migraine every time. Shame on you Macy’s. I was a loyal customer for many years in the past. I stopped shopping with you for about 3 years. I wanted to give you another chance, but it is clear that you don’t care for customers and deceive them with false advertising and poor help. I’m done dealing with stores like you.