Macy's Reviews

On January 5, I received a bill for October, a month before I even had an account. The balance due was $0.00. Meanwhile, my husband had our credit reports run on December 30th and my credit showed an unpaid Macy's bill. I called Macy's again today (1/7/09) regarding the incorrect bill. I was denied my request to speak to a supervisor and had a condescending woman tell me that my account was past due, but as a courtesy, she would remove the finance charge. I have never been so disappointed with a company as Macy's. My impeccable credit has now been altered because of this. I pay my credit cards off in full each month and resent that I now have a blemish on my credit for not paying a bill that I was never sent. I will NEVER shop Macy's again and have been quite vocal about my experience on public forums.

They were unable to complete the order at the store as they required me to call the credit company to get my new account number. I found the people I dealt with at the credit company completely difficult to work with as they completely refused to give me MY ACCOUNT NUMBER! They said that I have to wait until I get the card in the mail! But then I can't get the shoes at the discounted price. IT IS MY NUMBER! WHY CAN'T I HAVE IT?

Since I had had foot surgery two weeks ago, I needed the chair to assist my recovery. She apologized and said that she would send a business email to see if anything could be done. When I didn't hear anything about the chair, I called again on Thursday, 9-18-08 and was told that no deliveries were scheduled as inventory had been scheduled at the warehouse. I could possibly be scheduled for delivery in a week! Since that was an unacceptable delivery arrangement, I am cancelling the order. As a Macy's customer for twenty plus years, I am very dissatisfied with their service.

Friday evening, September 5, 2008 I arrived to retrieve the order. Becky was at the counter but was unable to find the order in the area it was expected to in. She eventually found 2 items with my name taped to the top, with my credit card number written on attached paper in the display area. I complained to Becky about the extended time I spent with sales clerk during the phone call and, once again, reiterated what my purchase was to be. She nodded and suggested I ask for her in all future calls.No gift was with the items, but the requested colors and serum were noted.

I felt the credit card may have been compromised due to the method and placement of information and storage but Becky assured me this was not the case. She secured the gift, the purchases and I paid, and took the parcel home.

Upon arrival home i discovered I did not have the body cream but the body lotion, thus, another trip to Macy's was necessitated. I returned to the counter September 6, 2008 and returned the lotion, with a receipt of purchase and explained to a different salesperson what had occured, detailing that I desired a jar of body cream. She returned with a tube of body cream and I told her I had that product, which I use for travel. I desired a jar for home use.a FEW SECONDS LATER SHE STATED THAT PRODUCT WAS NOT AVAILABLE.I REQUESTED MY CREDIT CARD BE CREDITED, WHICH SHE DID IMMEDIATELY.

I have used Estee products for 30 years but will discontinue their use as soon as my existing supply is exhausted.Time is too valuable, and fuel too expensive, to attempt to purhcase a product that requires such stressful effort.

Drive time is 30 minutes round trip, my car, a Mercedes Benz, requires high test gasoline @3.90 per gallon and, as an economic development consultant, my hourly rate is $102. per hour, plus out of pocket expenses. The cost of cosmetics is great when lack of provider capacity ,of this type and kind, is encountered.

I want this taken off my account or I will never shop in [their] store again! Hopefully this was a mistake.

After reading all these people's complaints and the dismal quality of assistance they obtained from Cuisinart I am terribly upset. I think when UPS brings it I will tell them to return to sender. All my kitchen countertop appliances are red and they seem to be the only company that carries a complete line.

Smal piece of plastic broke off inside toasting unti. One side toasted perfectly while the other side only toasted on one side.

I tried to get the manufacturer's name to attempt to purchase the unit elsewhere but they refused to provide it. They obviously have some delivery issues. I left messages for the store manager but he never returned my call.

Non-delivery of a promised item - the receipt we have states to be delivered on or before July 21st in writing.

I've spent hours -- hours of my time trying to straighten this out. Macy's personnel promise to correct it. Then the next day, sometimes as early as 7:30 a.m. in the morning I get a phone call from a Macy's robo-operator asking me to call to straight out the outstanding bill. When I call Macy's I have to go through it's robo-reception because I don't have an account, so my name isn't registered with them. Only my cell number associated with the wrong name. I don't know what to do but it's getting to the point where I'm considering have to change my cell phone number.

However, it was not the case, and I have to return to the store at the same day and ask her to fix it. The other sale ladies are not very helpful and unwillingly to resolve the problem. Finally, I spoke to the store manager, James, and he promised me to fix the problem by the coming morning and to give me a call... etc...

However, I received no call and my husband rang back the card issuing institution, they needed to get the letter of authorization by Macy, or we need to wait another 15 to 30 days to get back the money. Therefore, we rang back Macy, fax them those information and asked them to do so accordingly. They promised to do the process for us but when we rang them back on Tuesday, they claimed that they can not do the procedure and ask us to wait.

They then asked me to fax over my tracking and trace numbers, which I did, and had to constantly follow up, since they had no record of receiving the faxes (I even faxed them a dozen times). I finally had enough with this oversees customer service that I called a local macy's and was transferred to someone with a brain. She figured out the payment was credited to my husband's CLOSED account. She said even though the account is closed they still accept payment and the payment sits there until someone calls and request a refund of it??? I asked how it could happen that it was credited to my husband's account since 1) it was closed 2) his card is not listed on my online bill profile. She didn't know the answer, but credited my account properly after speaking to my husband.

Over 105.00 in late fees and HARASSING calls from incompetent customer service agents, who refused to trace the payments. Their only advice was to make another payment which seems silly because they couldn't properly credit the payments I previously made

On June 5th I went online to my bank account and found my checking account balance at zero balance and that the Visa bill had been paid twice for 8782.65. I called Macy's Visa and talked to Senia. After a great deal of discussion and put on hold for more than fifteen minutes I was assured that the amount would be credited back to my account and any expenses I would encure would be taken care of by Visa. I was given a fax # and direct to Tom c/o Kirk. Senia gave me a confirmation #.

On June 9th I ckecked my bank account and found no credit or refund and my account had incurred transactions and transfer charges. I called and got April. I explained my problem and asked if she could reach Senia. She could not and put me on hold for about twent minutes. She came back on and said that they working on this and I asked to have them call at a different #, she could not do that.

So by now I was on hold for a hour I was told that I had to fax them a copy of my statement to prove that there were two transactions had gone through. I got a copy of my bank statemt and had my bank fax it to a supervisor named Janet. I then called her and she found the fax and then told me that it would be 7 to 10 days to get my check. I told that it was unacceptible and asked why they could not make a wire transfer that day. We agreed that she would do her best to see what she could do and get back within the next 2 hours on Monday afternoon.

I got no response on monday June 9th. I called her number on Tuesday June 10th and got an anwering machine. Later Janet called and said the ckeck would be over-nighted to me UPS. This is Wed. June 11th and have not received my check as of 12:40 PDT

It has drawen on my Saving Account as the checking account has gone zero and the overdrafts are costing me $10.00 a transaction. Macy's Visa has had my money for over 9 days and have not re- ceived a refund as of June 11th 2008 at 12:40 PDT.

I again called the warranty number foundon the Leather Care System Consumer Guide pamplet. I was told my claim was denied and that I had five days from the first time I saw the damage to report the damage. I told the warranty plan this was the first time I heard that I had five days to report a claim. I told the warranty I knew nothing about I had five days to report a claim. She said it is stated in my warranty agreement. I told her I never received a copy of the sofa waranty that I registered the warranty plan over the telephone on the day the sofa was delivered.

On 5/08,I asked the warranty to send to me a copy of the warrantyI purchased 6/05. I received it 6/03/08. This is the first time I have seen a copy of the warranty on the leather sofa. It is also the first time I had to file a claim for the damage on the sofa. The warranty on the my sofa is insured until 2010.

The leather sofa I purshase From Macy's 6/05 has crackling and peeling damage on the seats and arm. The damage is extentive covering large area of each of the sofa seats. I followed the directions on the Guardian Leather Care System that the warranty plan recommend carefully. I applied the treatment every 90 days. This leather sofa is too expense for this kind of damage to have occured.

The tag says it is final sale but no where it is mentioned that it will shred I have rug fibers all over my house two little babies in the full of carpet fibers I want Macys to take the rug back and credit my account I want Macys to have more information on their product

My daughter complains of itchy eyes the baby had rug fibre in her mouth and ears all our clothes catches it

I told her it was a mistake made by Macys and I called about it before and got rid of the late charge. She agreed that is was happened and said that Macys does a monthly credit score update and my score fell. I came home and checked my score and noticed that I havent got any changes for 4 months. I asked if there was anything she can do to let me have this purchase she declined. By the time I hung up the phone, the teller advised me to move so he can help other customers. I told him that I needed this item and wanted to pay with my VISA card. The teller said he cant do it because its probably going to be declined anyway. I was extremely embarrassed by the way the teller was looking at me and other customers in line laughing.

This was a terrible experience for me. I wish to cancel my account with Macys. I dont want to receive any more advertisement. I will not use [their] store any more. I will pay off the remaining balance and in the meanwhile I will tell all my friends and family of my experience.

I was deeply disappointed and felt very cheated for holding on to my gift cards to buy something that I really wanted with the gift card rather than buying unnessary items at Macys.

That was April 24th. It is now May 2nd and I still have not received my check from Macys. I have been calling and requesting an answer and have been left on the phone for 30 mintues and then hung up on.

I have suffered finacially from this loss. I really need the money refunded so I can pay other bills.

Needless to say both payments were taken out. I requested that my credit of 652.00 be returned to my bank. I was told it cannot be transferred back but would receive it in 3 business days via check in the mail. That was April 24th. It is now May 2nd and I still have not received my check from Macys. I have been calling and requesting an answer and have been left on the phone for 30 mintues and then hung up on.

I have suffered finacially from this loss. I really need the money refunded so I can pay other bills.

The earth becomes more polluted with plastic.

I called the store,who told me to call the inspector. I called the inspector and was told that he did not have time that day and would be there the following day. I told him I was not going to waste another day waiting for him, and called Macy's. Macy's told me they would authorize a return and I could come in and select a new mattress. Now it gets worse... I went and picked out a new mattress, this one was $3,800 on sale. It was more money, but an awesome mattress, so I bought it and scheduled delivery. April 7 , 2008 was my scheduled delivery date. They showed up on time.Came in the house and removed the old bed out of the way for the new mattress and box springs. When I go outside to look at the mattress, there was a big tear in the covering and it was all black in spots. The delivery guy asked me if I would accept it. No I did not. I called Macy's and got nothing but a huge run around. Finally after 2 hours on the phone, I was told a new mattress would be delivered on April 14. Fine, mistakes happen.

April 14 the truck pulls up outside, and it's the same thing. My $4,000 is torn and black. I was furious! I called the store and spent another 2 hours on the phone. I received a call later in the day from a young woman who told me they were going to have a mattress to me by the following thursday, and they were giving me a $300 gift card for the trouble. Fine. Thursday comes and goes. No mattress no call. I called the store and they basicly called me a liar and said there had never been a delivery scheduled for that day. I took the day off for this delivery, yes there was a date set. I would have to wait for another week for the set. They also offered me the floor sample...yuck!.

A date was set for the following Thursday. That was today. They pulled in front of my house, got out of the truck Now I watched this. The driver got out of the truck and came straight to my door, he never looked in the back. When I opened the door I was told There's a problem with your mattress. I went and looked. It was the very same mattress that I had refused 2 weeks before. I won't tell you the words that came out of my mouth. The driver asked me if I was going to accept it. I said NO! I am waiting on more week and then I am contacting an attorney. I have never in my 49 years had such a nightnare with a store. I will never shop at Macy's again for anything of value. I find there tactcs loathesome and deceiving, there customer service people inept and rude,and there delivery people totally incapable of doing their most basic job. My advice to anyone thinking of buying a Big Ticket item from Macy's...DON'T!

i'VE BEEN SLEEPING ON THE COUCH FOR A MONTH. I HAVE HAD TO MOVE FURNITURE 4 TIMES NOW, TO MAKE ROOM FOR THEM TO GET IT UPSTAIRS. I HAVE WAITED EVERY THURSDAY FOR THE LAST FOR WEEKS,ONLY FOR MACY'S TO SEND ME MORE DAMAGED GOODS. I AM WAITING TIL NEXT THURSDAY, THEN I AM FILING A LAWSUIT.

At that point I expressed my concern with having to allow cat urine to rest on my couch for over a week before someone even calls me to schedule a appointment to get it cleaned. Needless to say, I cleaned the couch myself. The phone call I was expecting did not come until 4/16/2008. It was an automated call confirming an appointment for the following day (4/17)between 9am and 5pm. I had not made this appointment, and could not accept it, as this was a week day w/ one day's notice. I called the company back and expressed my disbelief that they would wait almost a month to call me w/an automated machine. I told them I already cleaned the stain myself. Also, that I should receive a refund for this failure of service. The response was that I needed to talk to Macy's about that.

I called Macy's 4/24/2008 requesting a refund for the protection plan. Explaining that I will not accept a furniture insurance plan that would allow urine to sit on my couch for a month before a technician comes to clean it (remembering I was told they do not even clean cat urine--which is against their written policy). Though the operator was very kind, ultimately she was unable to help. Management told her that they have 30 days to attend to any service issues. I was not informed of this, and the operator herself had not been aware of that either. She thought it just as absurd as I.

I have a protection plan for stains and other damage valued at $158.99 that in my opinion is completely useless for the purpose of cleaning any stains. I want a refund. No one can honestly consider 30 days a reasonable time to allow a stain such as urine, stomach fluid, blood or bodily fluids to sit before taking action to clean it. The policy states that I must call within 10 days of the occurrence or my claim may be denied, because I allowed the stain to set. Nowhere in the policy does it state that they have 30 days to respond. I believe this is a clear misrepresentation of services, or at least a completely unacceptable service standard.

January 2008, Approximately two weeks later I picked the coat up after it being repaired around the collar where it was torn and took the coat home. I wore the coat for the first time the second week in January on Sunday to church and I noticed that the sleeve on the left side in the back of the coat was torn and tearing off and the other seams were riping . I was told not to return the coat and therefore I am contacting you for your assistance. I have purchased at Macy's through out the years and never had this experience. I am a senior citizen and unable to fight for my consumer rights and never expected a store such as Macys to treat me or any other customer in such a manner. Mr. Henry Burke made it very clear to me Not to return the coat without me paying for any further repairs, why?. This is a new coat that I purchased and I did not go to a Second Hand Store. However I am unable to wear the coat because it is falling apart . Please Help.

The only physical damage that would have resulted is that I cannot go to Macy's daily making a complaint and receiving no assistance as I am a Physically Handicapped Senior Citizen.

I ended up paying by check and requested to speak to a manager. A lady came up to the counter and said that it would be Monday before a manager could speak to me, but that someone would call me. I gave them my cell phone number. Sunday morning, a man named Will called to inquire about my problem. After I recounted the incident he told me he was sorry and that Macy's always wanted customers to use their card, and he then attempted to end the call. I pointed out that he had not explained to me why my card was flagged and why Macy's demanded my social security number. I also wanted to know if this was being done on a national basis, and if Macy's felt this was in their customer's best interests. He said he would have to speak with Customer Service and would call me back. It is now Tuesday, February 12th, and I have not heard back from Macy's.

There was no economic or physical damage, but I feel something is just not right with this whole thing. Macy's is flagging credit cards to get the customer's social security number, and no one will give me a satisfactory answer. Could it be because there is NO satisfactory answer?

I lost $215.

A year later still no money, and then I received a letter from Macy's lawyer to re-open the case. He claimed his father passed away, and that's why he didn't show up to court--mind you, this is three times! The judge re-opened the case, and then I was told I couldn't receive money, just a re-selection. It is now Jan. '08 and still no re-selection or anything. This is very upsetting. I chose Macy's because I thought with a big company I should have no problems. I was wrong!

I've had to glue keyhole pieces that have fallen out, in addition to dealing with drawers not opening or falling off track constantly. I can't even open some drawers in the bureau, and the lining above the drawers in the night stand droop down. This furniture is absolutely not worth what I spent. In fact, it's probably only worth about $1,000 due to the poor quality of workmanship. I never would have bought it, having known what I know now about the quality issues.

I am going to have to replace the furniture YEARS earlier then expected.

I get a call from a collection agency saying that my account is in collection. I call customer service; someone in Bombay was trying to tell me about 2 accounts. Did not understand a word he was saying. I called another number; she put me through to her boss. She then told me that I need to contact the triple secret collection agency called MCCR. So after speaking with several people in Bombay, 3 people from an independent collection agency, and the 3 different divisions of Macy's credit bureau--I found out that I need to put the number 36 behind my account number to signal that it was going to my deferred account. All the money I was sending was being put into the revolving account (which had no balance owed).

So I end up with a credit balance of $1600.00 on my regular revolving account (which I had not used in quite a while) and 6 months delinquent in my deferred account. No one explained to me that I had to write the number 36 behind my account number. When I received the bills, only my regular account number was on them. They sent a letter to all the credit bureaus telling them I do not pay my bills and was delinquent. This all happened before I was applying for a mortgage and severely lowered my credit score. It took a long time to get my credit score back to normal. Long story short: DON'T USE MACY'S CREDIT SERVICE FOR ANYTHING! IT IS JUST NOT WORTH THE HASSLE.

The customer service than set up a conferance call with the Macy's Vallco Mall manager
(Judy) and she agreed to return the dresses. However when I return to her store, she started again to give me a hard time and raised her voice

saying that a company policy is within 30 days. Her sales associate also gave me a hard time.

After the manager gave me a big speech for almost half hour, she said she'll do the

return this time only as a favor to me. But it's not a "favor!" Why, when I'm right, do I have to be accused of being wrong?

Another time I stood in line patiently to pay my bill when the clerk asks to help the lady behind me, she did this several times until the woman behind me kindly insisted I was first. When I approached she informed me that she could not clock in for another 3 minutes and I would have to be helped elsewhere. I have been told I need to go upstairs "over there" -- vague wave of hand -- to use the phone to activate my card, instead of just letting me use the phone at the register.

These are not rare occurances, this is a daily thing here. I am not saying all Macy's are horrible. If I go to San Francisco I get treated promptly and courteously.

The last straw for me came when my new furniture was not delivered yesterday, after being informed that the delivery was going to be late, I received no further communication. I had to call them myself this morning to find out what happened and to re-schedule! I cannot believe that Macy's has no telephones to call customers with. I suppose it's my bad for continuing to shop there, but as soon as we get the new mall here I will bid farewell to Macy's Reno.

After another week we called and spoke to the same person who had no recollection of our previous conversation but again promised to get back to us. After another week, we called again and spoke to this same person who tried to put us on hold while she worked with another customer. At this point we cancelled the order.

After another week we called and spoke to the same person who had no recollection of our previous conversation but again promised to get back to us. After another week, we called again and spoke to this same person who tried to put us on hold while she worked with another customer. At this point we cancelled the order. We then tried to order the gift from Macy's "Weddingchannel.com". After another six weeks of waiting, we e-mailed an inquiry to the wedding channel and received a reply that the gift that we had ordered would not be available until June, '01! No notification of the delay or apology was ever sent to us about this. We subsequently cancelled the order.

That this type of customer (dis)service still exists in today's climate of retail competition is, in our opinion outrageous and judging by the other complaints noted on this site is not atypical. The organization and management at Macy's is either understaffed or incompetent or both. This whole episode has been an inconvenience and an embarassment to us. This type of service is usually the precurser of a failing operation and one that will soon be no more. You may be certain that we shall no longer patronize Macy's, whether on-line or in person.

The gift being ordered was a wedding gift for close friends. WeddingChannel provided a notice to the wedding party that we had ordered the gift but then cancelled the order. Not until two months later did we learn that the gift had not been received, mostly out of embarrassment on the part of the wedding party. This has been a great embarrassment.

I also had the same thing happen at a Today's Man store in Deptford. Why is it that I can go into Walmart and write a check for $304.00, and have no problems, but go to one of these more uppity mall stores, my money isn't good enough. Feels like discrimination to me.

I will not shop in Macy's after this is cleared and I am doing this to avoid the same thing happening to another customer.

We spoke with customer service and wrote letters to the corporate office in New York, and we never received a response. We finally gave up and considered it a complete loss. To date we have not received over $200 of gifts purchased by friends for our wedding 3 years ago.