Macy's Reviews

This is why Amazon is so strong and Macy's is a dying store. I will NEVER shop at Macy's again.

Macy’s advertised The North Face luggage at 50% off ($175 from $350), but when added to the cart the price returned to $350. Customer service refused to honor the advertised price. This is misleading pricing.

Macy's promotes having everything you never knew you needed, INCLUDING PATHETIC CUSTOMER SERVICE. Yep, NEVER EVER SHOPPING AT MACY'S AGAIN. Have been a loyal, platinum customer for over 20 years having spent thousands and thousands of dollars on everything...furniture, clothes, gifts, jewelry, bedding, perfume, and more.

I bought a pair of boots online, they were very uncomfortable, I brought them back to the store for a different pair or a credit and they told me that they couldn’t accommodate me, it’s their new policy? I feel like I have been taken advantage of and robbed of my money. I am very disappointed and will never be a customer at Macy's again after many years of shopping there. ☹️

If I could give zero stars I would, but it won't let me... I will NEVER shop here again. Spent over 5 hrs (no joke) on multiple calls with folks from customer service, credit dept, account management, digital services, and 'supervisors' just to attempt to purchase a suit for my 13yr old son and have Macy's honor a sale price and discount from using their credit card. Everything that everyone told me was untrue, either outright lies or incompetence and often conflicted with what the previous person told me (everything is fixed, we have inventory, we'll call you back, we can place that order and honor the discount, and on and on).

On Valentines day my wife and I stopped by the flagship store on 34th. I kind of knew there was going to be a bad experience because the doors were jammed half opened. We were greeted by a man wearing a mask at the door. We walked in the jewelry section and all of the employees seemed to be in private conversations with each other. We sat by the counter and no one approached. Some even seemed to walk away and avoid eye contact. It's unfortunate because I wanted to get my wife a gift and she wanted something from this store.

I have been a customer of Macy's for years. I have not had an issue with customer service until January 2026. I paid my account off (or thought I did) January 12th 2026. I pay my bills through my bank account using "Bill Pay". I have never had an issue until January 2026 when I noticed my account was not at zero and had a late fee attached. I called customer service not realizing it is outsourced to another country. My calls were dropped, I was put on hold only to have the representative never pick up the call again. I have requested supervisors only to have the call dropped. I have been working on this for weeks now. The payment I sent in January went out (from my bank) as a paper check. I have made payments this way to Macy's for a long time. The address for the payment to be sent to is correct.

I purchased a Sterling Silver necklace for a Christmas gift. It has been worn 3 times. She put it on this morning and it’s chipped in a corner and is black. I called customer service and they offered me $20 as the return policy was 30 days. It was on holiday sale from $200 to $70. If they won’t refund me at least provide a replacement. Very dissatisfied and will not shop at Macy's again.

I ordered a perfume (Jimmy Choo) from Macy's online. Got my package, I opened everything seems good but oh surprise when I opened the perfume box I just saw a half empty bottle of bath bomb powder. I chat with, called them to let them know that someone in their warehouse is stealing from the customers replacing the cheaper things and they didn't care. I will not recommend to buy anything from them unless you want to risk it.

I was horrified at the anti-baby friendly environment in Macy's department store at the Mall of Louisiana today. We were having a visit with my son's son and his mom and grandma and the baby was upset so we found a little spot in macy's by the elevator where it was quiet to get him calm, feed him, change him, etc … Debra the Macy's employee working the furniture area upstairs apparently didn’t like the baby crying, it disturbed her quiet. So she called security and I quote “to go outside and do our visit elsewhere” even after we told her we was just there for a little bit cause he was upset. There was literally no one in that back corner of the store, we weren’t hurting anything. Wasn't even there for 30min. Just wanted a little quiet for a little while before we went back to shopping or went home.

My son bought me a Tommy Bahama shirt for Christmas and I had one... So I took it back today (Jan 20) - it still had all the tags on it and wasn't even unfolded or ever out of the package. It was listed at $119.00 and they offered me $19. I was livid... The manager said since I didn't have the actual receipt (it was a gift) it probably went on sale for a day and that was the price they would give me - a little over 1 tenth of the list price. After spending tens of thousands of dollars there over the years (I have 3 children who helped) this was the treatment they give their solid customers. What gall! They probably do that with everything - day after Christmas they put everything on sale for 25% of the price for a morning so they can screw all their customers with returns. After this blatant rip off, I would never go back to Macy's - ever.

I ordered a cologne from Macy’s online in October 2025. The item was never delivered, and as of today, January 20, 2026, I still have not received a refund. Because of this experience, I strongly advise people not to order from Macy’s website. If you want to buy something from Macy’s, go to the store in person. Ordering online has been a complete disappointment. I didn’t receive my item, and I haven’t gotten my money back.

I'm a busy mom of 3, never have time for anything... esp. leaving this type of review out of my busy schedule... BUT, I'm urged to share my recent experience so everyone can be aware! They had a special sale on men's suit so I had bought it as a gift for my nephew overseas just in time for his graduation events. The ordering process wasn't easy either with the order not going through, though the website clearly showed the item being in stock. I should have stopped there and then to avoid all the hassle and losing my money & time on this, but as a long-time Macy's customer, I trusted the name "Macy's" behind the order, but boy was I wrong! The order was shipped to a friend within the states who happened to travel overseas to where my nephew lived. It was a gift, so the suit (jacket + pants) was delivered to my nephew in an unopened bag as it was shipped.

I am submitting this complaint to document an ongoing issue with Macy’s involving defective merchandise, an improper refund, and unacceptable customer service. On December 19, I placed an order for a brown buffalo leather Mancini laptop backpack. The item arrived before Christmas. While the appearance was initially satisfactory, I discovered a defect: a sharp metal component could be felt inside the main compartment when opening the front pocket. Given that the item cost $240, even at a sale price, I did not feel it was acceptable to keep a defective product. I initiated a return and reordered the same backpack.

Macy's Customer Service is HORRIBLE --- they are not from the US and extremely difficult to understand. The language barrier makes it very difficult to resolve issues. You constantly go in circles, over and over again, and not helpful. I have been dealing with an unresolved issue for over a year.... Customer Service did not care, stated I can cancel account once I pay them off. Years ago they were a good company. Very, very Disappointed in Macy's today. Not worth my time and frustration. Would give them a negative star review, if available.

Subject: Deeply Disappointing and Disrespectful Customer Service Experience. I am writing because I am honestly shocked and hurt by the way I was treated by Macy’s customer service. I purchased four (4) eGift Cards for New Year’s, but only three (3) were ever delivered. One card was never emailed to me. When I contacted customer service, they could clearly see that the card was never sent. Despite this, I was told I had to wait 7 business days for a review, instead of receiving an apology or an immediate correction. I explained that this was a New Year’s gift and asked what I was supposed to do. The representative responded in a cold and dismissive tone, saying: “So what? The person can wait another two weeks for a present.” That comment was incredibly disrespectful and completely lacking in empathy.

Been trying to get paperless billing like I USED TO HAVE WITH MACY'S. I have mailed requests in. I have called and been on hold with numerous employees who when they finally get back to me want to reinvent the wheel. I am so tired of 5 to 6 sheets of paper, with an envelope from macy's every month. Waste of time and paper.

I visited the Mac Cosmetic counter on Monday December 23rd, 2025 around 1:46 p.m. Check register receipt and sales person number who rang that sale up. She was very deceitful. I told her that I wanted lipstick Shimmer Bronze. I trusted her thinking that would be the lipstick that she had given me. However, I never checked it before leaving the counter. After leaving, something just said check your lipstick, only to learn that this salesperson had given me the wrong lipstick, and she was very aware of what she had done, but I didn’t know right after checking out because, I trusted as a loyal Macy’s customer this what she had had given me the correct lipstick when I found out that she had given me the wrong lipstick!

I attempted to make a payment over the phone but was told the system was down and the payment could not be processed. Despite this, I was still charged a late fee. When I called to have the fee removed, I was told it could not be removed because there was no record of the system being down.

The absolute worst customer service I’ve ever experienced. They are based in the Philippines, and do not have a good understanding or usage of the English language for starters. I owed a minimum balance, I paid it via phone and asked for my credit card to be released so that I can make a purchase to be delivered by Christmas. I was on the phone for 1:45 mins total w FOUR diff customer service reps. None of them were helpful including a “supervisor.”

I had an extremely positive experience at my local Macy's today, Waterford Lakes, in Orlando, FL. One of the employees who worked in the women's department near the dressing rooms, JAHIRA, went above and beyond to guide me with style suggestions, finding the size I needed, explaining the store credit card, and providing overall assistance. She was so amazing that she deserves a bonus for her customer service!! Before today, I had only been in this store once, shortly after it opened, but I will be back now! And your sale prices were fantastic!

I bought a couch, November 2022. Macy’s has a horrible third-party vendor. They reject claims that should not be rejected. Luckily, today I spoke with a customer from Macy’s called Charles ID ** and he was amazing and refunded half of my purchase because my couch is damaged and Macy’s third-party insurance rejected the claim that shouldn’t have been rejected. I referred this couch to my mother-in-law. She also purchased the same couch. It’s a great couch. Just got damaged from a pet.

30% if sign up for Macy's Amex. They do not tell you a material limitation of 100. I bought a 2k item expecting 600 only to find out it was limited to 100, they told me it would 600 and omitted the limit intentionally. Safe to say hell will freeze over before I buy anything from Macys ever again.

Macy's constantly leaves security tags on their online orders!! It is a pain and there is not a location close to me. Buyer please beware! Macy's used to be better, they have done this to my shipments multiple times now.

Macy’s itself far as in store is good, but the online purchases dealing with issues and bad situations are very poor. The way that they claim that their rules and regulations are being carried out, hurt their own bottom line and also turns the customer off from wanting to purchase from them again. Why would you not offer a gift card for a return or any item that has to be refunded for any reason when the buyer's intention is to buy more from your store or replace the item with something that they would want to replace it with?

My name is Iris and I've been a Macys customer for over 10 yr. On Monday 12/01/2025 I purchased at Dadeland Macys in Miami Florida a perfume Jimmy Choo for my daughter a Christmas present. On Tuesday 12/02/2025 tv had commercial advertising the same perfume 15% off. I call what I thought was customer service it was somewhere in the Philippines. I was told by Ayra rep that I had to call local and gave me a number 305 662 3400 that no one answer. I call 305 594 6300 number and a very nice young lady (sorry did not get her name), tried to help only solution return the perfume and buy it online.

I have NEVER had an issue with my orders, in all the years I've shopped with Macy's. This past week I had an item missing from the pickup order. I was told I WOULD NOT be able to get a replacement, that a refund was the only option. Days later, I had not heard anything, so I reached out again, I only to be told the refund was denied. ON A MISSING ITEM. This has to be a joke.

I would give Macy’s a zero if possible. I placed an order to have shipped to my son. I read the notice of the cancellation window. I changed my mind about a few items knowing my son won’t return them in a different state if he couldn’t wear them or even ship to me where there is NO Macy’s located in my state at all. So I tried a chat and then called. BOTH said that the items couldn’t be cancelled IF the order had been “processed” meaning already completed. My order still said processing. Meaning active. They would not. Their own words are advertised as contradicting. I will never order from Macy’s again.

I have had nothing but frustrations since I made this order. I ordered from boots to toys to makeup and have gotten nothing but emails from Macy's about this delay and that delay. It is beyond ridiculous. I have paid my money but to this day not one order has been sent from them just email of delay every day. Now I’m forced to go to local store and find last minute gift to replace those I ordered. I will be returning them when and if they ever get here. At a time where money is tight Macy's you need to do way better with getting ordered you advertise to have to the customer who orders them. If you know you can’t get the item then take it off your site. This is not good customer service especially during Christmas where people are ordering gifts. Do better for the public. Fyi I tried to do a no for recommendation to friends but for some strange reason reason lol it won’t let me click it. Why Macy's?

Very disappointed in Macy's, ordered a dress for a holiday party. It was ordered on Nov 27th and I was told the package would arrive on Dec 4 then Dec 5th. Now I'm being told Dec 12. If I was told I wouldn't get the dress until Dec 12th I would've never ordered the dress. Now I will have to buy another dress for the party and return Macy's dress. It's just unbelievable that if you go on Macy's website right now and order the dress they say you can pickup in store by the 10th but mine won't be delivered until the 12th. Doesn't make sense.