Macy's Reviews

I called and tried to pay my bill and spoke with Shello. It was the most awful Customer service. I gave her tons of information and she concluded that I couldn’t verify my account pay my bill. This is frustrating when I have past due payments.

I was overcharged by Macy's by over $2000. They denied it, I have to fight so hard to get my money back. Be careful moving forward. This company has done this to me multiple times and I'm really fed up.

I had a wonderful experience buying a diamond and a cubic zirconia from Macy’s. I will recommend them. I bought a 1/2 cr ring for myself. I bought 1 cubic zirconia for my daughter. The customer service was great and my rings came on time.

Just what is Macy's star rewards money? Star rewards money is received to customers doing any purchase of $100 or more will be applied $10 to your account, if you use a Macy's credit card or your personal banking credit card or debit account, correct? If so, where is my $10 Star reward money? It's showing online but I can't use it? I have been talking to a customer service representatives in the Philippines for over an hour. He and 2nd call representative, she have been talking over an hour. They've asked for personal information, my birth date, my last four digits of my social security number, even my entire social security number? I had to hang up to ask my bank, "Am I protected?"

I’d like to recognize Annie at Macy’s Fair Oaks in Virginia for her outstanding customer service. Thanks to her kindness, professionalism, and efficient assistance, I was able to find exactly the garment I was looking for. Her dedication made my shopping experience easy, enjoyable, and truly memorable. I left the store extremely satisfied and grateful for her exceptional help.

Don’t pay for upgraded shipping!! They will still send it using the slowest method possible!! They did refund me the shipping but still leaves me in a jam as I needed the stuff quickly. Never ordering again from the site!!

Updated on 11/21/2025: Finally I received the item today.

Never will I shop online with Macy's. They have customer service that is clueless and then put you on hold and after a while they direct you to take survey and never helped you with the issue. Horrible and unprofessional.

Worst company I've ever dealt with. Stole money from me, will not refund or cancel. I have never, in my entire existence, have dealt with such a terrible organization. They deserve to go bankrupt and live on the streets.

I did the pre-sale for the men’s cologne at Macy’s on October 25, 2025. I went back to pick up my order on October 27, 2025. For whatever reason the sales person did not give me a pick up slip, but I did have my receipt and they was refusing in some words to give me my order. I told them that they either refund my money, get a manager or call the police. For whatever reason this ** male associate decided to put his two cents into the Conversation. Was not a part of helping or the sales. He was rude. He was disrespectful. He cussed me out in front of the manager and then he walked away and came back and continue to be disrespectful. He decided to leave the Store. That’s when the manager said he won’t be back. I inform the manager at that I wanted to do a formal complaint so she took me up stairs.

In the last few years there have been many mistakes being made by Macy's Logistics in Martinsburg, WV. The online experience has been ridiculous. Expensive orders should not take 3 weeks to arrive. When Dustin ** and James ** were there we NEVER experienced this. I guess this company thinks that AI is a good idea, but they need to think AGAIN!!!!

I am beyond upset with Macy’s furniture! I have literally spent my entire morning on the phone getting switched around from one “customer service” to the other with zero help. I ordered a sectional couch August 11, 2025, the price, tax, shipping and cost of couch was $3572.37. I used a 2000.00 dollar Macy's gift card that left me a total of $1572.37. They charged my Visa two times. Once for $1589.00 then another time for $879.66. A total of $2468.66 stealing $896.29 from our account overdrawing our account and me spending literally the entire morning on the phone getting nowhere.

3 levels of ABSOLUTE garbage! To be correct, I only visited the women clothes and underwear departments. Buyers of these departments should be arrested by fashion police and health organizations! Mountains of garbage clothing or underwear made out of polyester, nylon, Lycra, lace or combination. Awful colors! You cannot pay ME to wear ANY of those things, much less to pay $50-300. What is wrong with the executives of this company? Did you ever visited your own sites or your website for that matter? You should start a bonfire with all of them and start all over. Don’t worry I’ll, it will burn right away! Constructive criticism: you are partner with a lot of big brands, try to allow them to advice you about fashion, quality and fabric quality and not vice versa.

I had a wonderful experience at Macy’s in Edina, MN. Kristine ** in the jewelry department was outstanding! She is professional, patient, and very knowledgeable. She took her time to show me everything I needed and made me feel valued as a customer. Macy’s is lucky to have such a kind and helpful associate. Thank you, Kristine, for the excellent service!

I usually enjoy shopping at Macy’s because they have a wide variety of products and some really good deals during sales. The store is clean, well organized, and most of the staff are friendly and helpful. Sometimes the checkout lines can be a bit slow, and not every associate seems knowledgeable about products, but overall I’ve had good experiences. I would recommend Macy’s, especially for clothing and home items.

I bought a housewarming gift that took so long to arrive, that the couple bought the item in the meantime!!! Plus, the automated phone system only allowed two options, neither of which fit the situation. And you couldn't talk to a person! Poor customer service!!!

I purchased an ER KANG Wooden Foldable Pilates Reformer Machine through Macy’s, and it turned out to be unsafe and defective. The equipment is unstable and poses a safety risk. I have been trying for months to return it, but Macy’s refuses because it is past the return window. This isn’t just a return issue, it’s a product safety problem. Very disappointed that Macy’s will not stand behind the safety of what they sell.

I cancelled an order of an item I purchased online ten minutes after I made the order and over a week later my credit card has still not been refunded. I called the 800 customer service number and had a bad experience with a rep named Jen. Her accent was irritating and she struck me as ** and mean spirited. And I am not sure what she told me was correct. According to her it could take up to a month to get my credit card refunded.

I keep having items I order go to last act shortly after ordering them and while they're in shipping. I do a lot of online shopping and am fed up with the scam act of Macy's by sending items to last act after you buy them to try them on knowing it will most likely be a return. This repetitively happens and this last order was their last chance. A BBB complaint got hastily closed out but in reality I work and sometimes forget I file things like that and you need to give someone at least a week to reply not 24 hours close case. I'm now out another $30 for a shirt I can not wear and it will take too much tailoring to fix it so it isn't worth it. Give me a darn refund! Not only is this a fraudulent practice it is not coincidence it happens a lot. You lost a for-ever customer because of this practice macy's!

Multiple times over the past two weeks have tried online via "account" and "credit card" to pay bill slightly over $47. Error messages every time with ending of "try again later". At last try, a phone number to "tech support". Called, reached a person who couldn't speak fluent English and couldn't understand what he was requesting. Spent 45 minutes trying to resolve whatever the problem was on Macy's end with no success. Then online searched corporate phone-NONE, only customer svc.

They will do anything to shove a credit card down your throat (they just ask: do you want a store card without mentioning it's a hard pull on your credit score) and then they will put only part of your purchase on it, you will never activate the card, you won't even know they charged you something on the card because you paid with another card at the store, and then next thing you know you owe the bank a lot of money and your credit score will be destroyed for several years! I wish I had never bought anything at this store.

Workers are great there except the supervisors. They need more training on how to treat their employees and nobody should be wearing 4 inch heels. It's not professional and then today I saw a person storm out upset. This cashier has rung me up on many occasions with the best service ever! And the way she deals with the most complicated customers is beyond me. She handles them like a pro. I accommodate to the extreme.

I loved Macy's in the past. Purchased 75% of my wardrobe from them. However, in the past 3 months, I have not been able to access the check-out page easily-takes multiple (like a dozen times) to check out and actually order an item. What the heck is going on? Soon, I will not bother at all. People...get your ** together or you are going under like the media has been guessing.

Review: Disappointed with Macy’s Gift Card Experience. Title: Still Waiting for My Birthday Gift Card. Poor Customer Service. On July 13th, I reported an issue with a gift card I received for my birthday — a thoughtful present that, unfortunately, I was never able to use because the card was either damaged or invalid from the beginning.

I have shopped with Macy's for decades. But based on my disappointing purchase experience as of July 10th I will no longer patronize them. I used a $50 gift card on a purchase of towels and a dress. When I received my order it was incomplete, missing 5 towels of what should have been a set of six! When I called, they wanted me to return the order, and then either refund, or resend the order. Why should I return an incomplete order that was their fault. They refused to fulfill the order! This inept service would probably happen again! Refusing to fulfill and order is deplorable as a business practice! I bought beautiful towels elsewhere, and just suffered the loss of $104.00 just to avoid their ignorance. I have had many orders replaced before by other companies! So I do understand a gracious treatment of customers! Bye bye forever Macys! I won’t miss your belittling ignorance!!

Tried to purchase (2) watches at Macy's using my Macy's charge card in Cherry Hill NJ and the purchase was declined even though I had proper credit limit and state issue id. The store clerk called the customer service department and they proceeded to tell me the declination was system generated and I would have to wait 7-10 days to see why the declination happened. I then called customer service myself and waited on phone for 45 minutes without any resolution and the same answer “system generated declination.“ I would have to wait 7-10 days for an answer on why my card was declined even though I had proper credentials and credit amount for purchase. After over (1) hour, I ended up closing my Macy's account due to very poor customer service and disregard for the customers. The customer service reps need better training and less scripted answers.

I had an amazing shopping experience thanks to Zada in the shoe department at Macy’s while in New York. From the moment I arrived, she greeted me with a warm smile and a professional, welcoming attitude. Zada went above and beyond to help me find the right pair of shoes and got both shipped to me in Dallas she listened to my needs, offered great suggestions, and made sure I was completely satisfied. Zada turned a regular shoe shopping trip into a five-star experience. Macy’s is lucky to have her, and I’ll definitely be back on my next trip to NY asking for Zada by name!

I placed a order for $311.00 that they canceled. When I called to ask why they could not even tell me and they still have not released the authorization on my money and when I call and ask why it's not been refunded they tell me it's my bank. But IT'S NOT MY BANK. Macy's pretty much just stole my money.

I purchased an 85 in Samsung TV on May 2 was delivered May 12, 2025. I moved and just opened the tv this morning, June 19th and there was damage to the screen, a black line bottom center. No one will replace it because it's 6 days past their 30 day return policy. I have a broken tv that Macy won't make right. I am a senior citizen and feel once again taken advantage. TV wasn't cheap either. Poor customer service to a long time customer. Macy's said it was covered under Samsung's warranty, nope, Samsung says it's Macy's problem. No one cares!!!

I tried for 30 minutes to pay my account bill online. No way to pay as guest. Wanted me to set up log in account. Said my email was not correct??? Very hard site to navigate. Finally ended up sending check. No way to pay online???

Very poor customer service, had to do a simple address change and the agents are not helpful. I had to personally pay UPS to change the shipping address. Macy's did not want to refund me even though I did not receive my product! All they can say is they are sorry and it is final business decision! For a company as huge as Macy's this is beyond pathetic! This was my first time shopping online and will definitely be my last!

Absolutely terrible customer service. Orders not shipped on time despite paying for 2day expedited shipping. Unresponsive service when you finally reach a customer service representative. Will no longer order on Macy's.

⭐ 1-Star Review. Macy’s shipping system is misleading and unreliable. I placed an order on May 31 and paid extra for premium shipping, expecting everything to arrive faster—as any customer would. Nowhere during checkout did it say the upgrade applied to only one item. Even the confirmation email showed earlier estimated delivery dates for all items, including the most expensive one.

Be cautious—Macy’s changed the price after I placed my order. I was charged more, even though the item was marked down by 30% at the time of purchase, without applying any coupon. When I contacted Macy’s customer service, the representative reviewed the archived pricing and confirmed that I had been overcharged. However, despite acknowledging the error, they refused to issue a refund, citing that the 10-day refund window had passed. Very disappointing experience. I won’t be shopping at Macy’s again.

I had a $25 gift card and attempted to order online which failed. I called and placed the order verbally. Two weeks later, no confirmation email or any communication. I called today to be told my order was cancelled because something couldn't be verified? What? They cancelled the order and state they are refunding my card including the gift card amount? So obviously their customer service is outsourced to another country, which is bad enough, but no follow through, no alerts, no communication to me about any problems. All I wanted was a handbag..Geez. First time ordering on their website and the last time I'll ever buy anything here ever again. Keep your purse.

If I could give a 0 stars I would! Went to Macy's to purchase a suit for my son. I was told by 2 separate sales associates that if you open a Macy's Credit Card account you will get 25% on all purchases for the first 2 days, but the 25% is given on the statement, not at the time of purchase. I just received my statement and I only received a $100.00 discount. Guess what, that is the maximum discount! Which the sales associates failed to mention! There are similar complaints about this on the internet. So is it a regular practice at Macy's to FRAUD their customers?!!!

I had a wonderful shopping experience at the Macy's at Queens Center Rego Park NY. Josefa was my personal stylist helping find tops and sweaters to match outfits I had home. She took the time to actually go to the stock rooms to look for sizes and colors. Josefa assisted me in the fitting room zippering and returning unwanted items. She was very patient and listened to my feedback. In addition Josefa rang up my purchases immediately. Great job, Josefa!

This afternoon at the checkout counter at men's section of Macy's Glendale, I experienced deliberate disregard and felt insulted by 2 cashiers. As a US Veteran with disability. This is an utter discrimination and personal insult, especially one of the cashier offered no apology and even gave a murky expression. Also, I remember their names and how they look like; this happened today at around 1730. An immediate action must be conducted!

For Macy's to be so snobby and uppity up I honestly would have thought they would have had better service and shipping. ABSOLUTELY RIDICULOUS! I've placed 5 or 6 orders in the past few weeks. The of which was a men's suit. Got online to check on shipping and the suit was down over $40 of my purchase price. Which was given back. Plus I ordered an additional suit. Never once getting any updates on my orders. Had to send the original 2 suits back because they were too small so I ordered 2 more. After the suits were ordered I decided to buy myself a new watch. Said it would be available for pick up in 2-5 days.

I bought a top from Macy's that happened to list the brand as Lands End, a company I no longer usually shop with, because when they send merchandise that needs to be returned because of problems on their end (such as quality), they soak you for the return postage. This top was made of fabric that was defective, something I learned after I washed it, but within 30 days of receipt. Called Macy's and they told me they would message Land's End and there was nothing they could do. No notice that for any brand listed, a customer has to contact the manufacturer. As a lawyer, I know Macy's is responsible because my contract and billing is with them.

Had a wonderful experience while shopping at Macy's in Roosevelt Field. The manager Larisa Y. She was incredible helpful in finding a dress for me. She went beyond a Call me please.. of duty to assist me. Not only is she helpful but she showed me a great deal of support. Thank you for Finding my green Dress. Bibi

I had an outstanding experience at Macy’s recently while shopping for a new cologne, and I felt compelled to share how truly exceptional their customer service was. From the moment I stepped into the fragrance section, I was greeted warmly by a sales associate who was not only welcoming but also incredibly knowledgeable about the wide variety of colognes available.

I would have given a review of no stars if it was possible. After being a customer of Macy's for over 35 years, I will never step foot inside a store or make a single purchase online. I called customer service to file a complaint about the fees charged to my account. My complaint was the $35 late fee and $75 delinquent fee on a $65 balance and the filing of a Delinquent status with all of the credit reporting agencies. I had a medical emergency while on vacation out of state and was hospitalized. The balance became due while I was in a coma. I explained this to the agent and was told the information would be passed on and that I would receive a letter with a determination of my complaint. The letter arrived and stated that by Macy's policies I was delinquent and they would not send a correction to the credit reporting agencies. With this type of customer service it is no wonder Macy's is having financial problems.

My wife and I did shopping in Macy's at Union Square San Francisco buying suites and the lady by the name Muntaha helped so much and went out of her way to please us and the point is that she did not have to do it but she did with smiles and open arm. So we were very impressed by her and we like to shop again at Macy's. Muntaha made us happy so we went to first floor and we bought a wrist watch close to $800.00. We give her score of 10 and 10 being the best. Minoo and Hooshang 04/29/2025

I bought a sofa online and love it. The entire process was seamless. Special shout-out to William and his partner, who delivered and set the sofa in place. I originally did not pay for the extra service of the unpackaging, but William did it anyway.

Men's department- Ty and Anivo went above and beyond today. I exchanged a jacket outside the return policy. Ty did all he can to help me by calling a supervisor and explained to her the situation. Anivo heard me and agreed to do a one time override. I really appreciate all the help. I appreciate that they stopped and listened to what I had to say. I am glad I am not stuck with 2 jackets.😃

I have had horrible experiences with shopping on Macy's website. The last two times that I placed an online order with Macys, - I received an email telling me that I would not receive my order & a refund/credit was being placed into my account.- I would like an explanation as to why. On both occasions; these were gifts, and on both occasions, I was left with no gift for my family members. These were also for special occasions such as Birthday & Easter. If the product wasn’t available, why was I allowed to purchase it? What is going on? Refunds aren’t even immediate so this comes off looking like a some kind of scam. I would appreciate an email back with an explanation.

Customer service and its policies are absolutely horrible..I placed an order and didn't realize right away I had chosen an incorrect location..1 1/2 hours later I called... no help at all..told to wait 1 week and then 1 additional week or more for a refund.

I called to ask where my my confirmation email was because I did not receive a packing slip when my order arrived. The agent was arrogant and would not give me the information I asked for right away. I asked for an email copy of my order. I held for 33 minutes and no email and the representative never came back. If I could give customer service a zero I would have. That order will be my last.

Beware of Macy's Credit Card.. They hold your payment for weeks so they can charge you late fees. Customer service no one speaks english. Run by idiots that you can not understand. Finally canceled my credit card just too much of a hassle dealing with the customer service idiots..

Macy’s is the worst store in the world. The website doesn’t work to receive payments. I think it is to be charged on penalty. I tried to pay a small amount $24,10 and when I could two days later, Macys charged me $50 dollars. It is crazy for 2 days' pay 120% of penalty. I advise never ever use this credit card because they are thieves.

I needed to find a dress and jacket for my Mother’s funeral, and Sindhi was so compassionate and willing to go above and beyond to help me accomplish this within a short time frame. Once I decided on the perfect outfit, Sindhi took extra care by covering with a garment bag to keep it safe! Kudos to Sindhi, a positive asset to Macy’s!

I am a 33-year card holder with Macy's and I have been significantly disappointed in their online customer service after purchasing a Vince Camuto Coat online. Beware buyer!! Macy's is dealing with 3rd party sellers and they are not assisting their customers with the returns. I purchased a $390 coat and it was too small. I purchased another coat that fit online. When it arrived, I brought the smaller one into the store and they told me to call customer service to set the return up. I did and to sum this up the 3rd party refused to accept the coat back. I spent hours on the phone trying to rectify this over a period of 3 months.

I ordered 2 orders for Valentine's Day. First order a week before Vday. The second order 5 days before Vday. First order had a total of 5 items. I received 1 item before VDay. Second order 4 items. I received 1 item before VDay. I tried several times contacting Macy's via their chat option. Out of all the people I chatted with I think one person understood what was happening. Why would anyone who purchased VDay gifts want them after VDay? When you can find all Vday items on sale more than 50% off. Because macys did not come thru this year, I had to go out and purchase those 7 items in person. Side note I received an email saying I can no longer purchase from macys. Trust that won't be an issue. Macy used to be my go to spot for gift giving but this experience and last year experience has showed me macys isn't what it used to be.

Macy's online has the most horrendous customer service I ever experienced, Their customer service and supervisors are rude and arrogant, Macy's decided to give me a credit for my return solely on their own, I have a zero balance on my MACY'S credit card, returned was paid in full, MACY'S refuses to give me my cash monies back unless I do a claim??? A claim for what, that’s my monies!!! I had to call CITIBANK who holds MACY'S CREDIT CARDS. I was supposedly transferred to their Corporate office but here’s the number that may help you 1866-408-7878. Poor Service, lack of Customer Service.

Ordered ottoman a month and a half ago. It still has not been shipped out of original warehouse. I have called every week. They give a new shipping date each time. There’s no tracking info due to the fact it hasn’t left the original warehouse. We paid almost $600 after taxes, fees & shipping. Absolutely infuriating. Currently trying to get a refund which also seems to be like pulling teeth. Do not order furniture online through Macy’s.

I ordered online. Had a gift card from Christmas. I was charged 3 times for 2 items! My gift card balance was never deducted! I sent an email. No biggie. Waited a week. Today called customer service. Was told different things by 2 employees. The "manager "HUNG UP ON ME IN MIDDLE OF CONVERSATION!!!" They overcharged me 50.14!!! I'm irate. I shopped at Macy's for Christmas then they screw me out of $50!!! DO NOT SHOP AT MACYS!! Wish I would have been warned but after seeing other reviews this is common with them!

Sent wrong online order item. They wanted me to print a label and drive it to UPS - it was just a pillow case and NOT what I ordered. They refused to refund, credit or send the actual item I ordered. I disputed with my credit card and they immediately refunded me. Stores are in shambles, no assistance to be found (or check out), wrinkled ugly inventory. When they file for bankruptcy they will blame the pandemic, right. You ran this department store into the ground. I will never set foot inside a Macy’s or user anything online.

Is the worst card that I have. They charge hidden interests when I paid in total and add fees. I bought a perfume December 24 and was in the statement in January 2, that is crazy. When I tried to remove my daughter from the account, they told me that the only option was close the account. Don't apply if you want to live in peace.

I order online to avoid visiting a Macy's store. Today I received an online order that was sent from the Fountain Valley Macy's with the security sensor tag still attached???? Obviously no one heard the alarm when it left the store??? I called customer service, spoke to supervisor Ella who did not seem to concerned telling me to go to a store to have it removed? The whole reason for ordering online for delivery is to avoid visiting a store! Pathetic service. No wonder Macy's is failing!!!

On 12/10 I bought a pair of shoes from Macy's in Aventura. The sales lady asked me if I want to apply for the Macy's rewards credit card account. I said as long as I can pay now and not be billed. She said “of course you can pay now”. After processing and letting me know that I was approved she said I’d be billed for the shoes. When I reminded her of what she said, she denied saying it. Then she asked me if I want to apply for the Macy's American Express card and I vehemently said no as I already have an Amex card. I got a letter dated December 13, saying “you were also evaluated for the Macy's American Express card as explained during the application process” and then it said “We were unable to approve you for the Macy's American Express card.” I never gave my consent. My guess is that the sales lady gets commission for everyone she signs up. Not nice… Dishonest.., Underhanded….

I purchased an item with a date of delivery of the 26th of December. The item was purchased on 21 December and shipped 23 December. The projected delivery drastically changed to 6 January 2025. I used their chat for assistance, but the person was no help and barely understood the issue. I tried to explain it was a timing issue several times, but always got the same canned response, "it will assuredly be delivered by January 6, 2025". I had to pay to redirect the shipment at a cost of $34.35. This was ridiculous. I am very unhappy and will likely not purchase from Macy's again.

Placed an order on 12/06, from 12/16 USPS stated it was to be delivered, every single day, still have not received it, customer service advised nothing they can do until 12/29. Will never purchase again.

I never received the product, even though UPS tracking says it was delivered. I ordered two sets of pillows. One package was delivered while the second set was not. There was about 30 minute window of two “delivery” confirmation by UPS. What we suspect happened was the driver didn’t realize there were two packages for this address and delivered only one. And he/she never came back to deliver the other box and simply disposed it or stole it. Something along that line since I don’t have the second box in my possession. I’m in the process of getting security camera footage of our neighborhood and it really shouldn’t be my job to investigate this much for a missing item.

Well it’s December 18th and my gift that was suppose to come with me to Italy for Christmas is coming on December 26th even though it was ordered December 11th! When I asked why their online site is telling customers order by December 21 and you will have your package by December 24th for the holiday .. I ordered 10 days prior to that and my package is arriving AFTER CHRISTMAS. My prior calls to customer service when I saw this package in processing not shipped fell on deaf ears .. I was lied to and told I would definitely have it by December 22nd!! DO NOT ORDER FROM MACYS!! Your calls are rerouted out of country!! They lie both on the phone & on their web site. Do yourself a favor look for same items on Amazon .. I reordered on Amazon this gift on December 18th and it will be at my door December 20th! And it was less expensive from Amazon too!!

I ordered this a gift on 12/13 and was told by Macy's that the latest arrival date would be Dec 19th. It sat on a shelf for 3 days and then UPS picked it up. UPS is trucking it across the USA apparently on the very slow truck of Macys as it will not arrive until after Christmas 12/27 and their CS could care less. So I went out and located item again in their Arrive by Christmas and loaded into cart and began check out to see they still say 3-6 days! Well if Christmas is in July I guess...

Absolutely awful. Tried placing an order not once, but TWICE with two separate cards, and customer service had the nerve to tell me to shop in store when it was meant to be a gift sent outside of the state. It’s interesting, because for my first transaction there was nothing for me to fix the problem, but the second one they needed further verification, which doesn’t make sense in itself. I ended up getting what I needed from DILLARD'S. I will never shop at Macy's again. Customer service is untrained specifically the online orders department. I’m extremely disappointed.

I made a purchase on Dec 1st for a Swarovski Ornament 2024 and two other ornaments. The Swarovski ornament kept saying processing while the other two were processed, but then it seemed to take forever to actually ship out. I contacted customer service by telephone and asked about the Swarovski 2024 ornament, which was an important gift to me for my daughter's first home. The customer service representative lied and told me it was being processed and would be here by Wednesday the 11th.

As of today 12-12-24, every single thing I ordered online has been delivered except for the items I ordered from Macy's. I've been a Macy's shopper and cardholder since 1996 and will continue to shop there in-store, but never ever again online. They are using the SLOWEST form of shipping offered by USPS and their customer service department has been outsourced to some foreign country and most of their CSRs barely speak English. What a fall from grace for what was once one of the most highly respected department stores in the country. Too bad.

I ordered a bedding set and canceled the order within minutes however Macy's decided that hold the credit card unauthorized. I was told it will take 7-10 business days unauthorized. I spoke to a representative name Greg (who refused to give me any information to file a complaint). He refused to assist me and transferred me to credit department and informed me it is a 30 minute hold but instead hung up on me. He did not give me the number to contact the credit department. He was very unprofessional and nonchalant.

*CAUTION* Macy's is the worse of the worse and their online site is not secure. Also customer service is terrible with always putting you on hold and having no care or concern to fix the problem. Macy's stop outsourcing customer service and say your company. This has gotten bad. Will never order from Macy's again and will tell everyone the same thing. All I wanted was a coat for my Son. Please avoid this company.

On November 30, 2024, I placed multiple Macy’s orders as Holiday gifts. Somehow Macy's used an old phone number to do a confirmation that I purchased these items (which they have never done even with large expensive items), because it went to an old number, and not the one they have on my profile. Then they cancelled half of my orders after I spent hours placing them.

I ordered gift for my daughter in-law with gift bag, my Son just got it today, I asked him to send me picture of gift bag, I was shocked?? It was the most unprofessional horrible gift bag by Macy's done, I was so embarrassed, I am glad my son got it and he will re wrap it. Shame on you Macy's..

I placed an order on Black Friday for a pair of pants I've been waiting to go on sale. Customer service could not send an email to their shipping team in order to locate the package, only to offer a refund, for which I can not re-order and receive the same item as marked on Black Friday. Do not go here for blitz sales like Black Friday or Christmas. Customer service agent in India was okay but could offer no real answers as to what happened and would not direct me to their shipping team or other management.

Once upon a time, many years ago, Macy's was something. Now it is nothing. Gone are its days of quality. Gone are the days of its customer service. Now you have to fight for your refund long after you returned the merchandise. My only suggestion is to stop buying anything a Macy's. It is a company that simply should no longer be around. Sad but true.

Macy's brand of men's pants - Clubroom - was a great disappointment. Fabric was uncomfortable and although the pants fit, they really didn't fit my body. Pretty much worst pants ever. I tried to return them and was informed (by their policy) that without the original tags, they couldn't be returned. So much for customer satisfaction. I did have the receipt, which I presented and did wear one pair twice, which how their inadequacy was revealed. No wonder Macy's is going down the tubes.

I purchased approximately $155.00 in merchandise at the South Hills Village Macy’s store on October 14th. Three days later I was at the Robinson Mall store making another purchase and had a wonderful associate by the name of Eileen. I mentioned my previous purchases and that everything I bought now had an additional percentage off. She asked me if I had the receipt which I did have. She proceeded to credit the purchases I made and re-rung them with the additional discount. By doing this she saved me almost $40.00. So my deepest appreciation to Eileen. She is worth whatever her salary is plus much more. Thank you Eileen!

I purchased 3 dresses from online for 2 different times but have to returned 2 because they shipped to me the return from other people. 1/ One was missing the button, smelled used, the tag was $83,99 but I paid $117 because clearance and they tried to make the black ink to cover number but I still saw the number. 2/ The second was torn, make up on and wasn’t cleaned. I totally disappointed about this time. I had been member with Macy's more then 10 years so I need to considering to keep my membership or no because I don’t trust the quality service anymore.

For a brand like Macy's it's disappointing having to call their customer service to face the fact that macy's does not allocate any meaningful resources to help existing customers. I had to close my existing online account and credit card and open a new one because no one could of help me linking my rewards to my online account. Not good. By next holiday season I will be set up with another store for all my holiday shopping.

I am extremely disappointed to learn that Macy’s recently closed my credit account without cause. When I signed up for the card, it was under significant pressure from the checkout clerk, who insisted I would receive a 10% discount. Like many, I’m familiar with how these predatory practices work—offering credit in exchange for discounts has become second nature to retailers.

This one star is not isolated. Macy’s customer, service representatives, especially overseas, are liars and lack ethics and integrity. All they care about is obtaining a good review. Once they hang up the phone so they will lie to you up and down. But even after all of this, I blame Macy’s for letting the behavior continue.

Do not trust in store credit cards that are not supported by Visa or Mastercard. I had moved and was receiving promo mail from Macy's. Christmas time came and I placed a large order that was divided into several shipments. I failed to confirm the address and all but one item was shipped to my former address. It took several phone calls and I waited on emails to confirm what I was told which never came. The final item was not shipped and I wanted to cancel it, but was told I was unable to. They billed me for that item that never shipped month after month and were not able to provide tracking information. They would not credit it and I paid over 100.00 USD to keep it from affecting my credit. I was told that I am no longer able to shop online, only in store. Do not trust this company! There are many places to shop for comparable products.

I want to share my experience with Macy's in hopes others may think twice before shopping there. Typically, I shop at Neiman Marcus, but when I needed a mattress, I decided to try Macy’s, unaware Neiman Marcus also offered mattresses. I even signed up for a Macy's credit card to receive a discount, which seemed like a good idea—until everything turned into a nightmare.

I ordered items and should receive a gift, three days after they said the gift was out of order. When I called to customer service, they gave me a code to save and when I tried to use the code, it has a lot of restrictions, so I couldn't use it. This sucked, they are lying to the clients. I called again and Felipe told me that the code can be used in specific items but I tried 10 different items and it did not work. the customer agent Felipe did not have any answer and he was just repeating the same over and over.

I purchased a pricey duvet and after Macy’s deducted the money from my bank account they emailed me and stated that they were unable to process the order and canceled it. However, Macy’s still took the funds from my bank account. I will never again purchase anything online from Macy’s. I was forced to go through my financial institution to dispute the transaction and get my money back. What a waste of time and money!

I recently ordered a pair of Cole Haan ZeroGrand shoes ($159) after researching what shoe would give support and comfort to my feet after suffering lymphedema in my lower extremities due to cancer treatments. The package never came to my residence but I received a delivery notice that is was delivered! I have a ring camera that is programmed for deliveries. No one and nothing came to my door at the time the delivery was posted. When I contacted customer service they confirmed my order and said I have to wait 24-48 hrs for a decision on their investigation. Of course they refused to refund me nor reship because there was a delivery receipt without a proof (photo) of the delivery.

Although a different type of review, this one demonstrates how people can be the coldest and most cruel... I have been unemployed for over 2 years which cause some of my credit accounts to go into default - this is circumstance beyond my control. At age 55, I have faced MANY potential employer's "ageism" and age discrimination which is the primary reason I maintain a constant struggle to find work. That being said, Macy's tacked on charges and fees inflating my debt, pushed it to a collection agency, closed my account and now I'm in small claims court because of it.

DO NOT BUY FROM MACY'S ONLINE!!! I ordered a tuxedo for a wedding. I paid extra for premium shipping in order to get it in 2-days. They did not send a shipping label until 2 days after the order was placed and it's not scheduled to be delivered until 1 day before the wedding!!! The tux is in stock and wasn't processed until 2 days after the order and is being sent standard shipping. Customer service was totally indifferent. Macy's IS NOT the store it once was. Never again will I buy from them!

Macy's did not honor my gift card I got for a birthday gift. After calling numerous times and each time was told the problem was solved, my card was not honored. Finally, I was told if I opened a account with Macy's, my account will be credited with $50. I'm not interested in opening a credit card with Macys.

The staff are dishonest, gave me false information when I registered for the credit card, they told me that I would get 20% for the total amount of purchase I did, but I was horrified to see that I got a discount only for part of the purchase. When I called the customer care they told me, "Sorry mam, the staff gave you wrong information." This is unacceptable, for Macy to lie to its customers to spend more. Will never use the card or enter Macy anymore.

Their billing … so you use their credit card. Every month I pay at least double the payment due so I can pay it off quickly. Finally, I make the final payment (the balance). Now they keep charging me 2$ every month for an interest charge? The card is paid off! I call customer service (a joke) who tells me I have their ‘assurance’ that this will stop. Nothing in writing of course - just an ID number. No wonder people are leaving in droves with deceptive business practices like this.

While I had no problems with online order or delivery, finding a telephone number for customer service was extremely difficult to find, as was getting through their phone system to speak with a human. The purpose of my call was to inform them of their 3x assaults to my health in that they package strong odorous perfume in each and every bag. This resulted in my home being permeated with this offensive odor, in addition to severe headache and nausea. Does anyone in Macy's corporate have any idea that people have allergies. Do they want a lawsuit for sending someone to the hospital for an asthma attack or an allergy reaction? Such an unacceptable practice and just clueless corporate decisions. I am forced to return my order.

I have a Macy's credit card and have enrolled in automatic payments. I keep getting emails that a payment is due, and unlike any other company, there's no mention in these notices about the automatic payment, which sends me to my computer to check that everything is in order. On Macy's website there's a provision for sending secure messages to Macy's, so I did that. Next I got an email that I had an answering secure message. I go back to the computer and go through a complicated process to get to the secure message.

My 82 year old mother-in-law loves shopping at Macy’s and I wish she didn’t. She buys her grandkids clothes as gifts before their birthday then after getting it on their birthday it is already 30 days later. I have the receipt but I still get attitude from the ridiculous store staff. These are non-perishable items!!!!!! I have a receipt!!!! Macy’s is a horrible store with terrible staff. All I need is a refund or store credit. I spent more than the credit on the things my daughter picked out. I don’t need a lecture on the Levis jeans being 30 days over-purchased! Stay away and shop anywhere else.

My name is Maria, I visited Macy's today and Shanna took care of me at check out, she is a very helpful person. This is the second time that she helped me at the store. Great customer service, I give her 5 stars. Fayetteville, NC.

I have cancer. I’ve told that to every customer service representative from Macy’s seven weeks ago, my wife decided to return many many things to Macy’s that I purchased for her. She kept many things also but the return was worth over $12,000. 6 weeks ago I called and asked them to refund my $12,000 and I was told 5 to 7 business days. I said, "Thank you." I repeated that process two other times. I sent emails two other times. I continue to ask for my $12,000 back even today. I was just told by a supervisor from customer service that I would be getting a check in 5 to 7 business days. For the last six weeks it’s been a continuous lie to me as to when I was going to get the money. I have cancer and shouldn’t be treated this way. I shouldn’t be treated this way by anyone let alone a big corporation. I don’t lie. All of the people that I’ve spoke to lied.

Mai ** helped my get a beautiful white gold cross today, I have never experienced better customer service than this in any Macy’s I’ve been to. Mai was super sweet and accommodating. I loved her kindness and great energy! She’s simply the best employee I’ve encountered! Thank you so much!!

Macy's credit card is the worst card to have in your wallet. After paying off my card balances monthly they closed my account 3 months later. No letter. No calls. No emails. They just closed the account without any explanation. When I called customer service they said that I did not use my card in months and that’s why they closed the account. The rep said, "You can reapply for another card." I was like, "Why would I want your credit card again. I have several other cards that I can use whenever I want to use them." So disgusted with macy's. Plus the quality of clothing has gone down. I would rather shop at Target for better quality. Kick rocks Macy’s and keep your credit card for people that don’t know how you really treat your ex-loyal customer!!

I wanted to acknowledge Naheed ** that works in Men’s Polo at the Parks at Arlington. Mrs. Naheed is very knowledgeable of the brand, she’s very helpful with great customer service. She is definitely an asset for the brand.

Aloha! We Love to go Macy's store especially in Ala Moana branch.. We Love to buy clothes and Perfumes.. The Store is Nice and The staffs are good Most Especially in Perfume Department.. Kindly please Recognize Vilma for The Best Service that she always gave to Us.. She always smile and greet Us and She Is very good in details of perfumes that we like to buy and she knows her job well.. She is very accommodating and Sweet.. Thank you Vilma for a Best Service you always gave to Us whenever we go at Macy's Ala Moana.. You're one of the Best Asset in Macy’s.. We will come back again.. Mahalo! 10/10. (LORNA C./Loyal customer of Macy’s..)

The credit card charged me with fraudulent charges and refused to rectify the issue even after I went through the process of a filing a claim. So I promptly cancelled my credit card account with Macy's and will never reopen one. They bait you to open a card with a promise of a discount but then recharge that discount to your account for items you did not even return claiming you did return them and thus needed to repay the discount. This was a scam. Steer clear!

I bought over thousand plus on Macy’s and return rarely. Their app doesn’t post refunds so I contacted their online chat, online chat said it’s there under my account and by selecting “All Activity” I should see it. Nope the app doesn’t have view refund option nor does it show that I should have a credit for a return done 5 days ago. So then the rep said uninstall the app and reinstall it, nope that didn’t work either. So he said to call tech support. I Called tech and all they said was oh, your refund never processed at all, but it should process on the next month billing cycle. So I asked for a email confirmation of this since their app shows nothing and all I have is the word of yet another Macy’s rep. No can do.

Macy's is up to its old trick of promoting it's so called GWP but not having the inventory. In my cart it shows the GWP is available. The GWP was not delivered and when I called the rep told me Macy's had been ran out! It's still being advertised however on the website. I am completely fed up their deceitful practices!

I sent back a bathing suit top never worn with tags. Waited for a credit on my card & didn’t get it. Filed a complaint with BBB & got a phone call the next day from a manager saying I will get refund within 10 business days. It’s been more than 2 weeks & I still haven’t gotten a refund. DO NOT SEND BACK YOUR ITEM. Customer service SUCKS!

Horrific experience at the Naples Florida store. Management Customer Service experience was worse than one could even imagine. I have closed my account and will never return to that store. Be advised if you have a problem Management is not equipped to handle it.

Title: Exceptional Customer Service Experience!

If you are buying furniture, DO NOT BUY the extra Insurance; it is a scam. You pay hundreds and hundreds extra for a "no problem replacement" only to be denied without so much as someone calling to ask you about your claim. This is predatory. DO NOT BUY.

I had the pleasure of visiting Macy's at First Colony Mall in Sugar Land, Houston, today. I spent some time in the cosmetics department and was fortunate to be assisted by Ann. She provided outstanding service, going above and beyond to ensure I found exactly what I needed. Ann demonstrated a remarkable understanding of her products and took the time to listen to my preferences and concerns. She offered personalized recommendations that perfectly matched my needs and wants. Her genuine care for her customers and her dedication to providing exceptional service were evident throughout our interaction. Ann's professionalism, knowledge, and friendly demeanor made my shopping experience truly enjoyable. She is a credit to Macy's, and I wanted to express my heartfelt thanks for her exceptional service. Thank you, Ann, for your outstanding assistance!

FYI to anyone buying from MACY's online: Most of their items DO NOT come from their Macy's inventory and are sold from 3rd party Marketplace Sellers. Trying to get a refund on something bought there has cost me 12 hours of my life on hold, 3 on-line customer service chats, 4 customer service phone calls (2 hours on hold), 9 different operators and supervisors, and STILL barely any satisfaction. I ordered 8 sets of pots and pans in June and now it is the end of July and still no communication as to where they are or what is being done about the order. When expressing my dissatisfaction at this I received meaningless apologies, empty promises and disgusting treatment by Macy's customer service representatives and customer service supervisors (when I could even speak with one). They have had my MONEY for over a month now and still NO PRODUCT or even an email as to what was happening.

Macy's is absolute trash. Customer service is a joke, rude, obnoxious, and admittedly working from their couches at home.. I ordered online, never received it. Because it was marked “delivered” they refused assistance in the most unprofessional manner, I recorded it. I will never buy anything from Macy's again out of principle and am waiting to watch them close their doors for good. Good luck selling $80 tshirts and having trash service.

Placed an order for some luggage bags that generated an order confirmation. When I placed the order, there were still items in stock. The next day I get an email saying my order had been canceled due to items not being in stock. I called Macy's to see what was up because there were still items in stock when my order went through the first time. The customer service lady told me that there were price errors and the luggage bags should not have been priced at what they were so they canceled my order.

I ordered a perfume set for my mother for her birthday on the 1st of June, I have yet to receive it. I paid for a Same day delivery. The wrong item was delivered. I have called multiple time and even spoke to an supervisor which I was told that the money was going to be in my account with me 24 hours. Days went by and I did not receive the money, I called back again and I was told by another representative that I needed to return what was delivered to me to a nearby Macy's store. my mother drove an hour to take the wrong item delivered to her and she was told that the money would be back in my account within 24 hours as well.

I want to start by saying that Macy's refuses to post my negative review on their website. Do not buy a Beautyrest extra firm silver mattress from Macy's. Dents after 2 weeks of sleeping on it. I'm only 150 pounds, this should not be happening so soon with an extra firm mattress. I'm literally sinking in where I sleep and wake up with aches and pains. Unfortunately, according to them, the dent is not deep enough for a return. So I am stuck with a $1000 mattress until I can buy a new one. Do not waste your money!!

I was billed fraudulently while buying gifts during the busy Christmas season, 2023. I did not check on that immediately but later filed a complaint. I had paid the entire amount on the Card on time. After 6 months, they close the case after coming to a conclusion that they cannot refund the disputed amount and also warns me to the entire amount asap, otherwise there might be consequences with my creditworthiness. All this time, they have my money. This is a shameful way of running a store of this magnitude.

Under no circumstances will I ever get a Macy's credit card again. My credit score is fantastic, it still is but I had to pay for something I didn’t buy. They offered me a card to get discounts that day, I used the card and when the bill came I paid in full and cancelled card. Well, someone got my information and used my card number to buy kid's clothes over $500. I get harassed saying I need to pay it and I reported it as stolen. They investigated and informed me I had to pay. I called my lawyer because I felt I shouldn’t pay what I didn’t use, my lawyer informed me that paying the bill is easier than going through the hassle of lawyers and court.

Under no circumstances will I ever get a Macy's credit card again. My credit score is very good and they reduced my limit so I stopped using it. Now I get a letter that they are reducing again. STAY AWAY FROM THIS STORE!! You cannot call and speak to a person.

Review for Jewelry Department that got sent by mistake before sending all photos, part 2 of my review. Read part 1 so that you get the full story of how I was scammed by selling me gold plated earrings instead of solid 14k gold ones of which I specifically asked the saleslady. I explained I didn't want anything gold-plated. She assured me that they were and offered the protection plan to which I purchased for the reason of caring for my precious gold metal. Service including keeping my metal high polished and smooth in case of any dents or scratches from wear and if my post become weak they would replace them for fear of losing them or not being able to wear them because of how fragile the clasp wears to secure the earring stays in your ear.

Returned $412 item 2 weeks ago. Still showing a balance. Called 4 times...no help. I get the typical runaround. Don't buy from Macy's. They have gone downhill. I see why they continue to close stores. Ugh.

Sarina **

Purchased Karl Lagerfeld sneakers for my birthday on sale for 55$, but Macy's canceled my order without letting me know. I called them and was told cancelation was due item not being available but they could not explain how is same item available for higher price. Customer service keep saying sorry which did not do anything for me.

I ordered boots 4/29 which I never received and was informed due to their time limit on orders I would have to wait to see if I got the order and if not they would refund my money!! This totally unacceptable, plus nobody notified me on any delay so I would still be sitting, waiting and not knowing if I didn't call!! I will never use their website to order anything again and if you're smart you would wary yourself!! Order #: **.

Macy's seems to practice deceptive advertising. Their product details says this, "Shisedo 3-Pc Wrinkle Smoothing Skincare Starter Set A $93.00 value Only $45.00 19-Pc. gift with purchase." I purchased this and received only the 3-Pc set. I chatted with Macy's and the agent told me "i am sorry as I can see that 19-Pc. gift with purchase Free gift with purchase Spend $150, Get More!" Basically he said I was not eligible to receive the free gift. His supervisor chatted with me and said, "AS I see since we are u nable to see the offer it means that the items are out of stock." When I mentioned there was no "out of stock" notice, he replied, "Kamal S. We're sorry for any inconvenience. Our policies are in place to treat everyone fairly. While we can't make an exception, we'd like to help within our guidelines. If you have any more questions or concerns, please let us know."

Buy at your own risk, I had a problem with dresser draw track, and recieved no help on this problem. $5,000 furniture. Cheap tracks and no help to fix the problem, I would never shop there again, no customer service!!!

Macy's is broke and going to go out of business. No customer service. Average time for call is two hours for customer service. These thieves took my $300 for an online order, never sent me my items, told me they had refunded it which is a lie. And now I’m forced to stop payment on my credit card. This isn’t our parents Macy’s. This is a classic tale of an end of an era. Don’t go near this place as they have no morals and are bankrupt. And will go to desperate measures to steal your money.

My Macy's online purchase experience was terrible and as of now, almost 3 months when I initiated my purchase I still have 2 items unresolved! Customer support thru chat is a nightmare! Their 3rd party suppliers are also irresponsible like Rainforest Deals and Console Emporium!

I have stopped shopping at Macy’s because they don’t seem to be able to get items that I order through mail delivered properly. My items are always addressed incorrectly and left everywhere except my address. Something must be incorrect in the setting of their labeling machine for mail order. Numbers are always left off. I have tried to being this to the attention of Macy’s numerous times but customer service will not listen. They treat me like a thief and liar when they are and their delivery service are not quality control checking and ensuring proper delivery. I can no longer deal with this incompetence.

Do not order anything online! You're willing to pay extra for express delivery? Don't do it!! Your product will not arrive on time, if at all. Excuses, excuses if you 'chat' with them online. Even the supervisors are useless! And...The rep said she would refund me the shipping cost I paid because my item hadn't arrived. She refunded me $1.10. When I asked her why I wasn't refunded the total $16, she apologized and then refunded me...$0.01. I asked if she was joking! Don't shop with Macy's. Save your hard earned money and save your sanity.

Be very careful buying from Macy's. My order was never delivered to my house and they will not issue a replacement. I requested tracking, they said they no longer have it. Quit shopping here!!!! Horrible.

I ordered oline March 1, 2024 for an eyeglasses. It says 6-9 days, it's been more than a month, nothing came to the store to pick up. I went to the Macy's still not in there. I ask for refund, they process it, I still didn't get my refund, Macy's not good. Customer service can't help but to chat you and still nothing happen. This is bad Macy's reputation.

My experience with Macy's was incredibly frustrating. I attempted to return heavy rugs within the return date, but upon arriving at the store, I received no assistance. Not only did they refuse to accept the return, but they also directed me to another store. The customer service was poor, and the staff came across as arrogant. Now, I'm stuck with two useless rugs due to Macy's mishandling of the situation. I am very disappointed and stressed out, The customer service didn't offer any assistance. It's something Macy's should consider improving for customer convenience.

Macy’s recently advertised a discount on their website and media that they do not honor at checkout. Photos added. When the coupon code ”FRIEND” is added at checkout for the price listed during shopping on the website, the coupon is not redeemed and customer receives a message that this item is not included in the promotion.

On April 10th, I ordered shoes for a wedding. On April 15th, I checked tracking info and it said "label created on April 13th". On 21st, I checked tracking info and it said the same thing. I made contact in chat with Sheila who advised item should be there by April 23rd. Today is April 24th and I contacted Customer Service. My call was disconnected after 11 min of waiting. Called again. After 13 min spoke with Taya. I was told there was an investigation in progress and they should have told it takes 15-16 business days to complete. Do I want to re-order? It would take just as long to re-order, get replacement or refund! I told her I want a refund. She was snooty and not at all helpful. She obviously doesn't like her job. I will NEVER purchase anything from Macy's again, they have lost my business due to this incident and their poor customer service. I would give '0' stars if I could.

Purchased online Macy's Waterford crystal. Received damaged set. Customer service denied replacement. Could not refund to card. Only offered macy's gift card nor would not give me sale price. Do not want a gift card.

Macy's in Burlington MA used to be known for its beautiful facility and great service, but that is in the past!!!! The escalator has not worked in more than a year on any visit, and there is no staff to help unless you need cosmetics…. Sad….

Never buy from Macy’s. They are a bunch of thieves. Ordered a pair of earrings for my daughter and paid an extra $25.00 shipping for express delivery. The package got here but only they sent me a necklace. Hard to get anyone on the phone so I wound up having to email them. They said they refunded me but they shorted me the express shipping. This was not my fault they sent the wrong thing. They are liars and thieves. I will never buy anything from Macy’s again. I suggest if you buy anything it better be in store and not online. They are going to find a way to screw you.

I am devastated by this horrible company! I moved 2.5 years ago across 8 states to get away from an abusive stalker and called Macy's within a day of the move to update my address. They still have my old address on file and sent statements to that old address informing the stalker where I am. I have called and sent email dozens of times, but they keep giving me the same excuse. They have my new address but cannot tell me why the old one still shows up and gets statements delivered. I called the bank that oversees the accounts and nothing has changed. They don't give a hoot about customer confidentiality or safety. I finally closed my account and good riddance. They make me sick!!

I purchased a mattress. This was March 19, 2024. Two days later, I changed my mind. I had paid for the mattress with my debit card. I phoned the salesman directly. He said my purchase was cancelled. As of today, April 8th, after numerous phone calls, Macy's still has not given me back my money. My first phone call to Macy's customer service was a nice young lady that told me that my my refund would be back in my account in 7 - 10 days. (It had already been seven days.) So I waited until it had been 16 days. I called again. The person told me that my purchase was "pending," and that it would be returned to me. (He did not tell me how long that would take, however.) I insisted that he was wrong. I keep track of my checking account, I explained, and the money HAD left my account the very next day after the purchase. He literally argued with me over this for 5 minutes. I told him I would just speak with my bank, and ended the call.

Hi, we have been shopping at Macy's in Tysons Corner fo over 30 yrs and have always been treated like royalty. Today, we had an issue with an item and the managers Nabil and Macy S stepped in once again to solve the issue, thank you. We are also appreciative of other great sales ladies like Nancy and Sam... Thank you Macy's. You are the best

I used to love Macy’s uniqueness and quality. Now you could get same brands even at walmart. I have no idea what happened with this retailer but they sure are going downhill. The customer service is so horrible. And try getting a Supervisor or a person that speaks English. I received a sweater that literally smell like crap. I call, was told dispose of it but call tomorrow because the delivered info is not yet available. Next day I talked to two other employees. One said yske yhr stinky sweater back to Macy's and the second one said throw it out. This was the third person. I see that there was a charge for the original sweater and now a charge pending for the replacement.

Horrible store. Refused to cancel my orders and deal with my problem with UPS. They rather lose my business, "Supervisor Carrie". So they did. I will never order from them again. I grew up with Macy's so sad.

I love Macy's, and the customer service. However I almost applied for a card again, but I had forgotten why I cancelled my last one. They never have your free gift. 99 % of the time if you're on the fence about buying something, it's the free gift with purchase that seals the deal. I get an email that says it's on the way, then nope, cancelled. This used to happen all the time. They don't send it with your purchase. I used to have almost none of my free gifts show up. Times are hard. Sometimes you need a reason to buy something. This is a reason not too.

I will no longer support Macy's. I ordered over $400 worth of clothes, I believe it to be 10 items, I've only received about 7 of the items and they wouldn't refund me or replace my item. You can't even speak to a manager smh. I'm so pissed with their customer service. Wish I could give them 0 stars.

I opened a new account because I lost my card and reported it, but I never received a replacement. Additionally, the store clerk promised me a 25% discount if I opened a new account, so I did and made some purchases. However, when I received the billing statement, the discounts were not applied. I called customer service, but they said there was nothing they could do since I did not open a new account!! I didn't know until I called them and they said it wasn't their fault, so I had to pay the full amount. I felt this was unfair treatment and that I was being cheated.

On March 8, 2024 I ordered an item on your website - #**. Shortly thereafter I received an email stating it was shipped and will arrive March 10, 2024. It never arrived, but worse, UPS said they never received the order. I called your Customer Service four times the morning of 3/11/2024, was put on hold six (6) times, and was eventually told wait another ten (10) days as they have no idea what went wrong. They told me I would have to wait ten (10) more days to get any help. Seriously?

Our first experience with Macy's was in 1972, at the San Francisco department store--a veritable visual treat during the holidays. We moved down the Coast to Santa Cruz, CA and visited the store that opened in Monterey and later in Capitola, CA. The downgrade was visible and a bummer. Merchandise offered limited choice and the Macy's in a local Mall was like walking into Walmart's. No surprise sales went down and catering to a more upscale customer base...People need clothes, shoes and linens, not just some French cleansing creme.

The store is a mess. If I'm going to have to dig through racks of clothes that are totally unorganized I'd rather go to Ross! At least you can actually find an employee if needed. Macy's used to be the 1.

First, I want to say that I never thought in my life that I would complain about someone, but this complaint is necessary. I bought my husband a pair of Ray-Ban Meta smart glasses for Valentine's Day for $366. Unfortunately my husband didn't like the brown color, and the black one were out of stock. I came to the Peabody mall, MA on Sunday Feb/25 /2024 to return them and let my husband pick something else, but unfortunately the employee who works at the Sunglasses department was very rude to us without any reason.

MACY'S has recently compromised a certain customer’s personal information. Under recent purchases in my account, I can see another customer's order information, email address, phone number, mailing address, and the last four digits of her credit card number. I contacted Customer Service a couple of times to bring this to their attention, but to no avail. Every time I call them, someone in Philippines picks up the phone. It seems like, the only thing they’ve been trained to do is how to be courteous. They haven’t been able to remove that customer's information from my account, or do anything about it. I have decided to file a complaint with Federal Trade Commission regarding this issue.

I enjoy shopping at Macy's online. They have "last chance" sales items that always have a great price. They have a plethera of items on sale. Be careful, no returns on these items, but I have never been disapointed.

I have had nothing but trouble with Macy's. Ordered the same dress three times because the zipper catches. When I returned one dress, they gave me a partial refund due to the use of Macy money which was not true. I spent 2 hours on the phone but no luck with a full refund. I had to dispute my card. It was very clear Macy's only issued a partial refund and no Macy's money was used. This is fraud and I suspect many elderly or busy customers wouldn’t take the time to call Macy's out for their mistake. I purchased another dress and it arrived defective because the elastic was twisted inside the material. I was told I had to package it and ship it back if I wanted to get a credit faster. Macy's told me it was a marketplace dress and I couldn’t return it to the store for a credit. I would have to wait for the seller to receive it and then issue a credit. I dropped off at Macy's Feb 2 and as of Feb 17, no credit has posted to my account.

I ordered items with a promised delivery date of 2.13.24 and they did not arrive. I used the app to chat with customer service and got the run around. Escalated to a supervisor who gave me $10 credit. Called the next day to speak with a supervisor and was regurgitated the same info over and over-they don't have control of Usps and so sorry. Oh and now your deliver by date is 2.21.24-a week later than what the website said when I made the purchase. This is why Amazon is the only place to shop. Will not be shopping at Macy's anymore. Dismissive customer service and inaccurate delivery dates.

I did not find my experience pleasant at all as I came from nc to visit and went to Macy's at Lenox Square and a manager and an employee were not very friendly towards me, as I was related to one of the employees and felt like because of that they talked to me any kind of way, I remember it was a ** lady and a ** lady that did not seem forthcoming towards me and I had to excuse myself from the area.

I bought a mattress in Macy's during Black Friday sells, the salesman Gus was very helpful. I asked him for recommendation and he recommended me the Beautyrest, I bought the mattress and I asked him to delivery the mattress at the end of December. The delivery guys were very polite, professional and very fast. After two weeks I started getting back pain. I notice that the mattress was bending in the middle. I called customer service. I reported that the mattress was defective, the customer service person told me that they were going to send an inspector, the inspector never came. I called again and again the last call to c/s she told me that the inspector had car problems.

Macy’s is a deceptive company when it comes to online purchase and should NOT be trusted. I placed an order online this morning for $176.96 to be picked up today at my local mall. Macy’s sends me an email a few hours later, alerting me that my order has been cancelled and I will have to submit another order (an additional $176.96) after my personal information has been verified. There is nothing on Macy’s website alerting the consumer that an internal system may automatically cancel your order until verbal authentication is completed! This is an Unfair Deceptive Abusive Act or Practice which falls under the Dodd-Frank Act. I spoke with complaint management at Macy’s and specifically asked them if they could show me where this process is documented before a consumer like myself can read this before making a decision to do business with Macy’s…The complaint supervisor could not tell me it was clear and present for me to review prior to purchase.

Macy's APR STINKS. I have been with Macy's for over 40 years and they refuse to accommodate their loyal customers. Macy's can do better with their customer service center in the Philippines. I am so disappointed in how Macy's has lost its ability, to satisfy their customers.

I purchased several gifts from Macy's for Christmas. A few items arrived after Christmas. One item needed to be exchanged for a smaller size. I could not return the items because it was 3 days outside of the 30-day return policy. This is bad customer service.

I was calling to talk to a human about making a payment on my account so I called customer service at the following number (866) 289-6229. An automated voice answered asking me if I were over 50 and to press 1 if yes or 2 if no to discuss getting me a life alert. I wasn't interested in a sales pitch so I pressed 2. A voice named "Jessica" answered and when I asked about a question about my payment the voice ignored my question and proceeded to pitch life alert to my objection and then transferred me to a life alert promo after saying that "she" couldn't help me further. I suspect this was AI answering the call as there was no reaction to my frustrated response. I am not going to buy anything from this company again and encourage others to do the same! It is bad business for Macy's to refuse to handle a customer's inquiry with a run around and then a robot response!!

Heaven forbid you need to contact Macy's customer service via phone, your patience and sanity will be tested to levels you have ever experienced. There was no option to deal with customer service via online but I had to call them not once but several times to resolve issues on my account, spending wasted hours with individuals that clearly are not trained nor qualified to do their job which is to help the customer.

It was a wonderful experience shopping with Nelly ** as the sales person. all stores need a Nelly **. Macy's is a wonderful place to shop. I will continue to shop there. Nelly please continue to be who you are.

I paid for shipping and my item didn't came on time. Horrible store. All my guest has their gift on December 31. I didn't. Don’t trust Macy's. Better go Bloomingdale’s or nordstrom. Otherwise you will be shy like I was.

I bought perfume on sale during holidays. Macy then cancelled the order a day later and still charged my credit card for the order. After the holidays it was back in stock, I contact Macy's customer service to see if I could get the sale price and I was told to buy it again and that they would honor the holiday sale price. So I bought the perfume again, this time at full price then contacted them as instructed by their customer service agent to get a price adjustment. But this time the customer service agent told me they would not honor the sale price and there's nothing they can do. I will never buy from them again!

I ordered a pair of Ugg boots for my mom. Macy's sent a size 10 and a size 11. I returned them. They received the boots back December 8th. After a couple weeks going by and checking my bank account, I still hadn’t got my money back. I called customer service they gave me the run around saying after 10 days I’ll have my money back because Visa needs to process it. 10 days go by, still no money. I call back, now they need to speak to my mom, keep in mind, I purchased the boots on my own credit card, I just had them sent to my mom’s house. I ask to speak to a supervisor, they tell me the supervisor is busy and they will call back within the hour.

I think Macy's is the worst company in the world. They sent my order to the wrong store in a totally different state and I gave these people the correct address and they give you the you option of having the transcript with the customer service rep that I processed my order with sent to my email and had the audacity to send me an email with a 10% discount with restrictions apply to the sales for messing up my order. They can take their product and the lousy 10% and shove it up their behind and I don't even know if their product is lousy but for what they trying to give me for messing up my order makes it lousy and it was a $275 order and if it had 0 stars I would have gave it zero stars.

I lost my Apple watch in the store while shopping. The location indicated that the watch was still in the store. I did receive help trying to locate the watch as it's location hadn't changed. After 2 hours I left my contact information in case someone found it while cleaning the store. Check the location the next day and it was still in the store. Called the store to inquire and the person who answered the phone hung up in my face. The watch is still somewhere in the store.

Was promised the item by the 20th of December before the holiday. It never showed up. I contacted and they said it had been delayed. "There's nothing we can do, it's the holiday". No apology, no compensation. I even offered to purchase a new one if they would cover expedited shipping. Nope. Can I speak with a supervisor? Nope. Rudest customer service I've ever encountered. First off, don't promise delivery by a certain date if you are unable to fulfill the promise. It's just a trick to get you to buy. Luckily, I found a WAY cheaper bottle at Sam's Club. Returning this JUST so THEY can't have my money. Never will I buy from Macy's again.

I ordered the jeans and sneakers as a xmas gift for my blind father who lives in FL. I am in NJ. Both arrived but a security tag was attached to the jeans. Macy's is more than an hour away and customer service would not return the product, said that they would have to speak with the shipper and could not tell me when that would happen. I will never order from them again. They do not stand by their return policy.

I bought 2 necklaces. The box that my order was delivered I said they delivered both and I only got one. Macy's refuses to investigate why they didn’t put both necklaces. They took my money and I didn’t get my other necklace.

I ordered a comforter set. Very excited to receive it. I never received this particular package. I have never experienced this with Macy’s. I ordered in the past and I always received it. I did a claim with UPS and talked to Macy's. Macys responded was because it says that the package was delivered they won’t be able to help me. Wow that made me feel upset because been a loyal customer, never gave any trouble with my packages and they can’t help me with this because a paper said it was delivered. No more. Why they want loyal customers when Macy’s can’t be loyal to their customer. Very disappointing and sad now make me want to close my card with them and go somewhere else. Thank you.

I would just like to enter that I ordered online a pair of diamond earrings that were on sale at the time for $700. I called Macy's to tell them I did not receive the package and I would still like the item. Initially, they said that that was fine subsequently I received an email that said not only were they not going to send me the product but that I would be charged for the product that I never received. I have been a customer of Macy's for more than 15 years and never had a problem like this before shame on them. At least I understand why they won't re-ship the item because the price went up $300. Bad business! True Miracle 1 1/4 ct diamond earrings. When I purchased them they were $699. Now they’re $999. Both are supposed to be sale prices, what a scam. I just don’t wanna pay for something I never received!

My first time ordering with Macy's online went well. I set my store pick up location and thought that I was okay for my next purchase! However, my second time ordering online (a month later), my items were delivered to a Macy's location that is over a 2 hour drive from where I reside! I am having trouble getting my refund back for items that I'm not driving over 2 hours to pick up. What makes it worse is not being able to escalate my concerns; long call hold times; agent language barrier or speaking to a incompetent agent; being given several different/incorrect statuses; or the call being "accidentally disconnected"!

Purchased several beds for our vacation house at $450. each (Ivation Portable), others arrived in white meaning the newer model with new pump as advertised. One beige bed arrived (printed on box - old stock from 2009) told UPS driver to return was not accepting shipment and he refused left it on sidewalk. Called Macy’s immediately was told “no problem they’d send UPS pickup” as of today (seven weeks later of getting run-around with numerous calls to managers, supposed liaisons between SkyMall and Macys.com with still no resolution).

On 4/6/2022, I purchased a 10K solid gold rope chain from Macy's in Columbia, Maryland for $3,185.09. I returned that item to Macy’s in Columbia, MD but I later learned that the return was never reflected on my Macy’s charge. I filed dispute with Macy’s regarding this and received a letter on May 11 and May 18th, 2022, stating that I was responsible for the purchase. I was confused since I knew I had returned the jewelry, so on Friday May 20, 2022 I called Macy’s customer service and spoke with Felipe.

Absolutely horrible experience of using Macy's Credit Card for online orders. Each time I tried to place an online order I had to call consumer protection department and went through the entire verification process. I ended up closing my account. If you wish to spend hours on the phone trying to approve your own online order then Macy's credit card is for you!

I ordered 3 sets of bracelets to be delivered. Only one came and 3 useless wine cards. Why say they delivered the items and nothing came?! I was waiting for the bracelets. Would never order from Macy's again. Total trash.

I've ordered before from Macy's with no problem. However my last order was never received as UPS said the address was not deliverable so they returned my order to Macy's which ironically UPS delivered an order 4 days before this order to exact same address. Macy's was no help, Macy could give no answer other than to just reorder & I'll eventually get a credit for the first order I did not receive, no thanks!!!

Ordered a product from Macy's online for my nephew's bday only to find out they shipped a empty box...I called customer service and they said they would send out another item only to wake up to an email saying my request was denied. Mind you I order from them so much and this never happened before so here I stand $95 out. Thanks Macy's for nothing. Lost a true customer.

Two times in a row I received damaged products from Macy’s, orders were placed online. First damaged order I received - Dior eyeshadow palette, was replaced with no issues. Second order - Ralph Lauren Ankle-strap black sandals size 8,5. Shoes looked worn and used and the strap on a right shoe was broken. I contacted customer service in order to start reshipment process. The next day I received denial of reshipment based on my history and denied reshipment. This is unacceptable! They send damaged products to their clients, which says a lot about Macy’s service. Definitely will never buy anything on their website or in-store again. I hope it will be useful for other clients.

Had a chance to interact with Pauline at Macys Novi, she is just awesome. She helped me choose the best deal.. Loved her suggestions. She took her time to ensure each customer is completely satisfied before leaving the store. There were several items I wanted to purchase but they were out of stock, Ms. ** offered to locate the items online after searching the store for me and ordered it online, It is rare to receive this type of customer service this day and time of holidays. Thank you @Pauline!

I tried to return 2 new unworn shirts to Macy's Kenwood today and was not successful. The sales clerk said that since it was past 30 days of purchase so I could not make a return. This policy is unreasonable. I will not be shopping there as often due to this. I also shop at Nordstrom and am extremely happy with their return policy which seems to be unlimited.

The associate in that department, Arlene **, was very helpful. She went above and beyond with her service. I had asked her a few questions and she went to the register to find an item, recommend a deal, and helped with every step of the process.

I opened a Macy’s card online to get 20% discount. The card would not connect to the order. I opened a chat. They couldn’t connect the account so promised that the card I was using would get the 20% off. Two separate customer service representatives promised this. ASSURED me of this. Full charges went through. I called customer service. They called me a liar. Said I had never chatted and refused to put credit through. They said to trust them on a new order on the card. That I should cancel the current order and that it would all be shipped. They ASSURED me all would go well and that I’d get the entire canceled order, that I would physically bring it all to a Macy’s store for a return credit. DO NOT USE MACY’S. They have a script they follow on customer. They are the absolute worst at following through and making sure of customer satisfaction. I will NEVER shop there again.

Place order 3 items on Nov 3rd 2023, received 1st delivery only 1 item on Nov 11, 2nd delivery with only 1 item on Nov 14th. Called multiple times trying to solve the missing item and get refund. But finally today got email saying that unable to issue refund due to delivery confirmation. Very disappointed and will never shop at Macy's again. Macy's you’re stealing money from me. Hope you’re blessed with that.

My wife just picked up a bag on those shelves, but the system reflects that the bag was not in sale. All shelves reflect the same 50% sale ad. Beware and avoid getting caught by the false advertising. Emily (store personnel) didn't honor the discount shown on the top of the shelves. Bad way to do business.

Whatever they can't sell it will be moved in a separate section of the store, marked down and they'll sell it as "last act" so it can not be return, final sale. They have the same policy for online orders, no returns for last act items, so it doesn't matter it will fit you or not. You'll be stuck with the items and the store won't lose anything. I will say that it's ok with a pair of jeans but how I can order shoes without trying it and not be able to return it. When I asked an associate in the store I was told that the price is really good so it won't be a big deal, I'm talking about $61 pair of shoes.

This review is for Macy's.com. I returned shoes September 28th, 2023. Macy's received them on October 2, 2023 and sent me an email letting me know that it takes 3-5 days to process the return then I will receive my refund. I've been waiting 7 weeks for my refund. All I get are empty promises. I have contacted customer service 4 times by email, once by phone and once by live chat to find out when my refund would be issued. Each time I am told I will receive an email in 24-48 hours confirming the refund is being processed. They cannot tell me what the hold up is and every representative says the same thing - that they have manually pushed the refund request through and I will receive a confirmation email in 24-48 hours (which never happens). I have never received an email telling me my refund is being processed. And I have not received my refund. This has been a nightmare trying to get my $90 back from Macy's.

I entered a women's fitting room with my daughter to soon discover a MAN working in and out of the WOMAN'S dressing room, WHAT? The next time he passed by us while we were outside of the dressing room, I noticed his name tag identified him as a SHE, are you kidding me, we are naked!! I can see in supporting others choices but NOT when it affects me unclothed and vulnerable. THIS IS WRONG! Make your fitting rooms unisex to tell everyone entering what to expect. When you do nothing, the signage of WOMAN gives women the expectation that a woman will be working in the area and a sense of safety and comfort, not controversial. I am upset that me and my underaged daughter are undressing in stalls that you can see in when walking by with a MAN walking around working the dressing rooms. This is unacceptable!

I ordered a few items online, and it was coming in 3 shipments. I received with no issue 2 of the shipments, but one of them I received a message that was delivered, but I did not have any delivery. I have a door camera that does not show any delivery on the date that Macy's confirmed the delivery. I called customer services 3 times, and they told me that they would issue a credit but needed a second approval. However, both times, I received an email that the credit was not approved. I tried to submit a claim with UPS and couldn't do it. The seller needs to do it. I am so disappointed and upset with Macy's. I have been their customer for a long time. This is stealing. They are taking my money. I have been so stressed out all this time. This was a gift for my sister's birthday, and I missed it. I am not leaving at this, I will sue Macy's and go to court if necessary to get my money back. This is unacceptable.

Macy's is racial. I can't order because I am **. I can't believe it. They told me I can't purchase from the store because of my race. This is not normal and I hope that something is done about it. I will never forget.

I ordered 3 comforters online and they were not delivered to the correct address in Texas but were sent to California. Tracking on the package now says returned to sender. I have talked to 2 different representatives who simply say they cannot help me and I have simply lost out on my money and will not get replacement products. This is unacceptable treatment for a customer.

On 10-20-23 they had a sale on Royal Luxe comforters king size for 19.99. I ordered 2. One in purple and one in chocolate. On 10-30-23 the purple one arrived. I waited the next day. The other did not arrive. I called them. They say they know as it was out of stock. No one called me. No email. No nothing. No credit. So I say, "Well send me another color. " The lady say 168.00. I say, "No it was on sale. You have to honor that." She said, "Fine." They will refund me then recharge me. Sounds like fraud. Why do you have to refund me about an order I placed with you that you never even notified me was a problem with the order.

I purchased two jackets from the online store and when the package arrived I received one jacket. I immediately called and notified them and then I received an email stating they will not be sending me my jacket or a credit because they show proof of delivery. Of course it got delivered. How else would I have gotten one of the jackets. I have made 6-7 phone calls over 5 emails and always the same response. "Nope. Sorry." They are basically trying to steal my money. I even provided them photographs that show there is no way two big jackets could fit in the small bag they sent me and still they will not send me my jacket or a refund. I have had to go through my bank and PayPal to try and get my money back. It is insane that a supposedly reputable company like Macy's would treat a customer like this. I will never buy from them again.

I’m sorry to say, but Macy’s has lost its luster! I used to love this store and its products, but the customer service and store policies are substandard compared to similar retailers and deter me from visiting. Their return policies are less than average. Customer service agents do not seem happy and will show you in every possible way.

Angela was amazing, what this store needed, very friendly, outgoing, asked me a few questions on what I needed and wanted and made a couple suggestions and even found my size for me and color. I absolutely enjoyed her company and she made my shopping experience fun. She was very professional and the store needs more of her. Thank you, you young lady and I will come back next Monday.

I bought from this store for more than 3 years, everything was good, I was satisfied. But last time, my friend decided to give me a gift and pay for the order. The security department didn't like this and they canceled my order but at the same time froze my money. I understand that everyone has their own security criteria, this is normal, but for the past 11 days I have been asking them to send a request to my bank to cancel the operation so that the money can be returned to me.

I want to say a huge thank you to Trashanda G. This employee helped me a lot and restored justice, although I was already desperate and thought that my account would not be restored. Thank you for your feedback, individual approach and excellent customer service.

Recently I had $10.00 in Star Money. I noticed, after a second email reminder, that the balance was around less $1.25. I assumed it was a mistake of some kind so I went into a store and an employee couldn't help me and suggested customer service. So I called them, thinking it would get straightened out. It didn't. The agent tried to explain to me that after I returned a package, they charged me for it. So when I repeated that back to him he said they didn't charge me. I told them, yes, they did charge me, but taking $$ out of my earned rewards. Since when does Macy's charge a customer for returning a package? I was livid. I sent customer service an email but haven't received a response. I cut up my card and will never shop at a store or their website.

I got a $50 gift card from my friend the month of April. I was trying to use it from Macy’s store but they said it was security locked. I called the Customer Service but they said it should be fixed very soon. But they didn’t fixed it. It’s my money. I can say, they are robbing. It long time and called them several times. They didn’t fixed it up. Also, I have the gift receipt. So, I want to get my money back. Don’t try to cheat with people please. Give me my money back.

I would like to say few words about Macy’s in Woodfield. There was miscommunication and misinformation and that created a little confusion. I went back to store and asked for Manager. The manager on duty “Francis” came and talked to me. I explained him the whole scenario and asked for the resolution. Upon hearing my concern, he admitted that mistake could have happened and we can try to fix it. He explained that reverting back would make me lose the promotion I received and therefore, he gave a very simple solution of accommodating me for future purchases. He also promised to train all employees so this mistake won’t happen again. I am very impressed and happy that the store has a very smart, customer focused and visionary person working, who knows how to solve problems and keep customer happy. Thank you!