Kohl's Reviews

I called customer service as I received the wrong item. I live an hour away from the store and was told to donate the item and I would receive a credit in the mail. A month later and nothing. I call and they tell me to return the item they told me I could donate. I have been a Kohl's MVC card holder for 20+ years. Time to change stores.

Bought a $200 vacuum on Black Friday, never received it. Called, emails, chat, texted, Facebook them for a month. They kept telling me I was getting my refund. Finally they tell me in Feb, which is 3 months later I need to make a police report and then they will think about giving me a return. The cops say it is too late to file a report and my only recourse to get a chargeback from my bank was months ago. I literally gave $200 to Kohl's for nothing, a gift. Beware that they give you the runaround and lie to you till it is too late to get your money back. They lost my business. They are crooks. When I filed a complaint with the BBB, I read lots of complaints about them playing games and lying about refunds so I expect in time they will get caught.

I will never give Kohl's another dollar of my money. I placed an order, Kohl's DID NOT ship one of my items, when I contacted their customer service they would not refund my account for the item that they never shipped. When I called customer service they put me on hold. The operation kept pressing buttons to hurt my eardrum. I called back after waiting on hold for over one hour. The next supervisor was worse than the one before. After four hours I finally gave up. I will never shop at Kohl's again. Buyer beware.

They do not even deserve a one star rating. Worst customer service. I ordered items on Nov 17, 2017 and did not receive 3 of the items I ordered. I started calling customer support since Dec 15, 2017 and had been given different reference # for the issue. I've called, without exaggeration 10 times and emailed 4 times about a promised credit to my account. The last time I called was Jan 20, 2018 and receive another promise that the credit will be in my account in two days. It is Feb 5, 2018 at the time of my writing & nothing has been credited to me. PLEASE PLEASE DO NOT BUY ANYTHING FROM KOHL'S. There are thousands of places you can bring your business to. This company do not deserve to be in business.

Placed a large order on Cyber Monday for holiday gifts. My order was sent to an old address, however I HAD updated my address in the Kohls.com system. When I called Kohls.com they first told me I needed to contact UPS because it was their fault they should not have left the packages. When UPS would not take responsibility, I called Kohl's again and they informed me it would be up to ME to track down packages at my old address (in another state!). Then when I had an old neighbor track my packages for me, there were only 2 packages (however the order had stated it was sent in three separate boxes).

** Kohl's and their offers!!! Do not sign up with Kohl's. In the beginning they offer you a discount if you sign up, and you'll be sent a credit card via mail. but what they don't tell you is that your credit card is already being charged. The discount that you got at the time of the purchase is what they charge on your unactivated card. I made a bought a dress shirt for about $15 and when I signed up for the membership, I got a $5 discount. I received my Kohl's credit card but I never even called them to activate my card. Few months went by and I receive a letter from Kohl's with a charge of $200!!! It was a stupid $15 shirt! How the in the hell am I being ridiculously charged $200 for a $15 shirt!

I ordered an item using Kohl's online. There was a glitch in the order where the web form put in a previous address as a shipping address. Per Kohl's policy I am not entitled to a refund because I ordered through their website and not through their customer service line??? Why have an application and online ordering??? They then suggested I call the delivery service to see if "I" could get it re-routed, because it wasn't their problem any longer.

I have been a long time customer of Kohl's, but recently I realized that this establishment does not understand how to accommodate to their customers. I used my card for some Christmas shopping to reap the discounts and free shipping benefits as a cardholder. I paid off the balance right away and my husband made a duplicate payment, not realizing I had already paid. This was within 24 hours of each transaction. Kohl's took both payments and we called to address the issue and asked that we be credited the duplicate payment. We did not want store credit; it was a larger than normal shopping spree, as it was for Christmas gifts. Supposedly, we were issued a check, but 3 weeks later we never received it. We continued to follow up and another check was supposedly issued.

Ordered 2 NFL pendants Dec 21. Never delivered even though I had tracking #. Charged my credit card. They made me wait until Jan 9th and then realized I wasn't getting them. They credited my credit card and reordered. OUT OF STOCK. When they came in stock, 2 more were ordered and they were BOGO 50% off. Cool. When order arrived, one item was incorrect! Adding insult to injury. Called to get replacement of incorrect item. Item reordered and was promised I'd get the adjusted price since they were still BOGO and I was only ordering 1. NOPE! Got an email that they couldn't put credit through and I was going to be charged FULL PRICE FOR THEIR MISTAKE. Really??? I don't think so.

I ordered an item using the Kohl's app. There was a glitch in the order where the app didn't input the house number. There was a delivery exception and problems and I ended up not getting my item. Per Kohl's policy I am not entitled to a refund because I ordered through their app and not through a person.

I have been a long-time customer of Kohl’s. I have never had any issues, until I needed to return a very expensive blender. When I initially bought the blender, I had some discounts, and also $40 Kohl’s Cash. When I returned the blender they would not credit my account the full cost of the blender. They took back the $40 Kohl’s Cash. I argued with them, that if you give a customer cash to use, why would you then take it back? The store clerk said corporate wants it back. I took it a step further, to the Escalation Department. When the rep called me she would not acknowledge that I had used Kohl’s Cash for the blender, yet I had the receipt right in front of me. She said I had used it on boots. I was getting nowhere so, I hung up on her. Rude... but, oh well.

Don't know why they would send out a corporate check for a return instead of store credit but they said they would. Even on the back of the refund slip it states the worst case scenario is store credit. So Kohl's is violating their own published policy by issuing a corporate check. It has been 4 weeks and I still have not received my check that was supposed to be here in 10 days. And I can't get anybody on the phone. Here are the numbers you need to call 3, 4, 5 times a day, 262 703-7000, ask for CEO Kevin Mansell. Also state of Wisconsin Department of Justice Consumer Complaints, 800 422-7128.

I purchased two items at Kohls.com. I received one in the mail, and received information that the other had been sent back to Kohl's because they forgot to put an address on it. I called Kohl's customer service and was told that because it was their mistake I would have my item in the next 48 hours. That was 3 days ago, and I just called and was told that they will put a refund on my card in the next 10 to 15 business days, and I will not receive my item. It is obvious that Kohl's customer service needs additional training in satisfying their customers.

I placed an order on January 21. The total order showed free shipping, so I clicked "place my order." When I got a confirmation, Kohl’s had added a shipping charge. I called customer service immediately to ask them to remove the shipping charge. I was on hold for 15 minutes and some sleepy guy said I had to call back in hours because the order had just been placed and he could not remove the shipping charge. So, I called back in 2 hours and was on hold for an hour. When the woman got on the phone she immediately put me on hold while I waited for another person who came on and put me on hold for another representative who told me this was my lucky day because she was going to take care of me.

I've been a Kohl's customer for a long time, and have a Kohl's charge account as well. Up until this point I've always been happy with shopping with Kohl's. This, however, is the first time I've needed a refund - what a nightmare! I placed an order on November 29th that never shipped, and I've been trying to get a refund ever since. I've contacted customer disservice many times, and I'm always given a canned response about how "the back-end team is working on it", but nothing ever comes of it. I've spoken to "supervisors" as well, and have been given many false promises of a refund that never materialized. So here I am, nearing 2 months of waiting for a refund for an order that never shipped. Kohl's is giving me the runaround, and I'm really done with them. Once I get my refund, if I ever do, I am closing my Kohl's charge account, and they can simply KMA.

Very deceptive pricing practices. So many instances but here are just a few from my last 2 trips to Kohl's. Buy 1 Get 1 1/2 price socks for instance, Nike not included, but the entire bank of Nike socks was riddled with the signage. Shirt I attempted to buy was on a rack that said 50% off (of your typical bloated unrealistic price) so from $40 to $20, get to register and it's $29? I point it out to a sales associate who said she was going to fix it, I then show her three more misleading signs. She gave me the 50% off but people should not have to ask!

I purchased a third party gift card to a popular restaurant for my son who is a college student. When I purchased it, the cashier told me it may take a day to activate which was fine. The next day, I went to the restaurant gift card balance website to check to see if it was indeed activated, and it said the card was not valid. I called customer service *(who was very hard to understand) and he checked the card and agreed there was an issue with it but offered no resolution. I called customer service on another occasion and got the same response. I had forgotten about it for a few weeks, but once I remembered I called the store where I purchased it.

Over a month after returning an online order of a watch to the store (untouched, unused, boxed, with receipt and bank statement proof of payment) and I am still waiting for my VISA to be credited. My experience is much like many others I see posted here. My letter to Kohl's. No response. They don't care. My experiences with Kohls have been one huge problem after another.

I used to work for Kohl's, haven't visited in a while, brought my elderly father to shop and was appalled at the disgusting increase in prices!! Although decent quality, there is nothing brand name or different than clothes from Walmart that are cheaper! Gold digging your customers won't help you keep them!

I recently had an order from Kohl's go missing; UPS insisted that it had been delivered to my front porch despite the fact that my video surveillance refuted their records. When my attempts to resolve the issue with UPS proved futile, I contacted by email Kohl's customer service - using an email address I found after a lengthy search. (I will say this: it was very difficult to discover this email address, and I certainly had no intention of discussing the issue on the phone. My experiences with phone calls to customer service reps have not always been so pleasant.)

I had a package from Kohl's get lost in shipment. It came by UPS and then was suppose to be delivered to our local post office. It never made it to our post office. I talked with our postmaster and UPS and they can't find it. I've called Kohl's customer service numerous times (obviously in another country) and all I get is the runaround. They told me to wait until the 12th. Today is the 15th, and no package. Called customer service and they said they have to file a report before I can get my money refunded - can't give me a date. I won't be ordering online from Kohl's ever again.

Kohls.com corporate refund department is a SCAM. I needed to exchange an item I bought online because it arrived damaged. Their return policy suggest you return to a store, which I did. The store directed me to then go back online to reorder. Here is the scam. When I contact the CS rep for the exchange they said, "No problem." First step was to reorder the item at its full price without the discount credits I initially had. I thought that was strange, but I complied. I placed the CS rep on hold and reorder the item online came back on, gave the CS rep the order number.

I've been a Kohl's customer since 2004, sometime in 2016 their system changed the due date of my auto pay therefore making my payment late. I had no knowledge of this transaction until I received a late fee on my bill. I called the credit dept. Spoke to a very, rude male rep who refused to listen to my situation. He said, "I'm not removing the fee, it's up to you to review your bills". I got upset and said, "I'm asking you to please remove the fee", he replied NO... so I said, "Then I'm closing out this account". He closed it out. I'd never been late and was an excellent customer. I called the next day realizing I should not closed account but too late. They refused to reopen same account.

I received a dress from Kohl's for a Christmas present. It had a HOLE in the sleeve. In the end exchanging this dress for the very same item has cost me 2 chat sessions, a trip to the store and MORE MONEY. Exchanging a defective item should never COST a customer - much less a gift recipient.

I bought a pair of Under Armour basketball shoes for my 6 year old son at Christmas. We discovered they were too small. Went to a store to return but did not have the receipt. No hassle return is a bunch of bull. They gave me the sale price of the shoes on a gift card. I was then told by associate that she could order them online and the gift card actually covered the price of the shoes online. I was not given a receipt once again because the kiosk was out of paper. The shoes finally arrived on January 5th and to no avail the wrong address was put on the form by the associate so the package won't return to sender.

My wife ordered a 400$ Apple watch through Kohl's. They gave delivery date between Dec 29-Jan 4, but on Dec 28 they sent an email package delivered at 11 am. Around 2 pm after searching all possible places, I called Kohl's and UPS and updated not receiving the package. On Jan 2nd UPS called and confirmed the item has been lost. But Kohl's keeps saying they have not got any update from UPS. They keep saying refund will be processed but have not done anything yet.

Ordered Christmas gifts over $50 - got free shipping. Wanted to exchange one item at the store. I just returned the item. My order dropped to $48 and shipping charges deducted from refund. I explain I want to exchange for same kind of item that costs as much or more. The only way they WON'T deduct free shipping is if you exchange for something the exact same amount (e.g. $55.24). Never mind that my exchange would give Kohl's a more expensive order (i.e. Kohl's would make more money). Couldn't find exchange for exactly $55.24 so they deducted free shipping for every item in the order which cost me over $20 in shipping charges. No other store I know of has such a weird exchange policy. I won't order from Kohl's online again. Costs too much $$ if you need to return or exchange anything.

Someone was able to easily access our account online and order two products for over six hundred dollars. I received the email about the order and called Kohl's within 15 minutes of the email being sent to me. They said they would stop the order from shipping. They did not stop the order. I received one item and was told I had to drive to Kohl's to return it even though I never ordered it. I did what they said to do. The person who fraudulently hacked our account was even able to change the email address to theirs! After getting all of this straightened out with many phone calls (most overseas) and nothing being done until many phone calls were made, I thought things were ok.

out there...

We are new to using Kohl's charge. We were making a payment to pay off our Kohl's charge balance. When trying this online, the website gave me an error and said it could not process payment. So, I called in to make the payment. They took my payment, no problem. Much to my surprise, Monday morning, the payment was taken out of my account twice. When I called Kohl's they told me that I did have a credit (a rather large credit since I was paying the account off). So my payment came out twice. They were unable to just credit my account back, they have to send a check and now we're at the mercy of the mail system as to when we can receive our money back that they so easily took from us. HOPEFULLY, we'll see it in a week. :-(

In the last 2 months, I have bought 2 casual women's shirts with the brand name "Chaps" from Kohl's. Both have been washed 2-3 times and the left elbows have a hole in them already!!! When I bought one of the shirts at Kohl's, my husband also bought a fleece jacket and when he got it home the hem came out on about half of the garment. What is going on with quality at Kohl's. I have also had the same issue with Women's shirts at Cabelas. I also bought about 5 pairs of socks at Herbergers and one pair had a hole in it the very first time I put them on!!! After this experience I will NEVER shop for clothes at Kohl's again! Everything is so paper thin and cheap, but yet they charge enough for them. Wearing a garment for a month and getting a hole in them is just unacceptable! Cheap JUNK from China I am sure.

I wish I knew they would not refund a return that had Kohl’s cash. I didn’t see anything to this effect. Total scam. I bought a Roomba that had $50 of Kohl's cash and they not only deducted the $50 but tax on it too! So I lost $55. Outrageous. I will NEVER shop at this store again. Hope it was worth the $55 to lose a customer and have me inform everyone I know what unethical ** they are. How can you withhold tax on fictional dollars? How can you not refund a purchase in full?!

I ordered some artwork (consisting of 1 large piece and 4 smaller pieces, sold together) for my new home over Black Friday. It arrived damaged (the box was damaged and the largest piece had a puncture through it) and only 1 of the 5 pieces had the promised 'D-rings' needed to hang the pieces on the wall. I chatted with 3 customer service agents who told me they would have UPS contact me about pick up. When I told them I would not be able to re-package the piece due to the box damage, the large size, and the fact that all pieces were originally heavy-duty stapled together (which took over an hour to take apart), they said it wouldn't be an issue and I could coordinate with UPS.

The last two orders I placed online were supposed to qualify for a 20% discount. However, what is now happening, once you enter the discount code and receive the reduced pricing, if you use Kohl’s Cash to pay for the order you lose the discount. And, you are charged a shipping charge. The Kohl’s cash to me is an extension of a sales price, it’s not "Free Money", I had to spend money at the regular price to earn it. I order online as the two Kohl’s locations that are in my area have terrible choices of clothing and shoes and frankly the stores are disasters. It seems they receive items that do not sell in other locations. So in essence I am being penalized for Kohl’s not having adequate merchandise in their stores.

I bought my son several clothing items for his 16th birthday. I was unable to find my receipt, but Kohl’s advertises a hassle free return policy with or without a receipt, and when some items did not fit him, we thought nothing of taking them back. Seeing as how they do not carry any sizes larger than what we already had in store, we just wanted the refund, a merchandise credit would have been fine. AFTER scanning all items and taking them all behind the counter, I am handed a receipt and told that I would be receiving a corporate refund, and that someone would be contacting me within 7-10 business days. Then the employee implied that we had come in and STOLEN everything we had brought back. My son looked devastated. What a way to be treated in your 16th birthday. They also took NO CONTACT INFORMATION for us, so of course no one contacted us.

I ordered clothing from Kohls.com December 14th. All orders at the time were guaranteed by Christmas. I kept checking the order status on my phone and it kept saying details with be updated once my package was delivered to FedEx. Every time I checked the dates were pushed out. I called Kohl's and they said my package was delivered on the 18th! I never received the package nor was I ever notified of the tracking number on my phone. The online status on my phone still says the package will be delivered between Jan 4-5. Whats going on?! And they refuse to credit my account until the investigation with FedEx is over!

My Kohl's order that was placed on Black Friday was sent to my old address. I contacted customer service immediately to let them know that I had made this mistake. They said it was too late to change the shipping address! What? I spent almost $300 and made a mistake of sending the items to my old address. I later placed another order that was sent to my new address. I have called and did chats with Kohl's. They said that they are not at fault and will not refund my money. They told me to go to the old address and ask for my items that were delivered to the old address. I contacted the manager and she reached out to the residents. I do not have my items from the order. Kohl's did not ship this order for almost a week after I ordered it, but someone was too lazy to allow me to change my shipping address. I am livid.

I can almost never actually see any of the lists I created. It tells me that there is an error obtaining the information. So I can't go back to things that I saved. You also cannot create a new list because it can't tunnel to the information on your account. It used to be if you waited until super late when people weren't using the site and traffic was less you were able to get your lists. But this is now constant all the time regardless of site traffic.

Do not buy from this company. I ordered 2 shirts for my husband for Christmas on Black Friday. They ended up being too long. We went to a store in our area for an exchange for the right size. Which wasn’t possible since they didn’t have the same shirts. So we planned on getting 2 different shirts but customer service told us since I earned $15 in Kohl's cash when I bought the 2 original shirts, (that I used for another purchase in their store) they would deduct $15 from the return. I told them I had $10 Kohl's cash on my account so they should take that first before taking my money. They said they don’t do it that way. So not only did they take the shirts back plus half the money from my return. My husband doesn’t have his Christmas present anymore. I will not shop there anymore. Not only was I going to buy him a couple more shirts for the ones we returned I was going to buy me a robe. Their loss!

Ordered my husband an Xbox One Bundle that came missing the controller, HDMI Cable, and the Download Game. When asked about exchanging they didn't have any that they could exchange for me. Gave me the run around that there was nothing they could do for me, and that I would have to go into the cold Michigan snow to return the item back to the store. Was told that they would credit my account which was never done. Customer Service people simply didn't care since it was not their problem. Never order online from this company. Customer Service at the store felt horrible, but not much they could do since they didn't have one in stock at the store. :(

I did my shopping online and ordered a pair of Nike running shoes in which I was shipped two left shoes. I was told that I would be shipped a label to return these two left shoes and a credit would be issued then I would have to reorder. This was your mistake and you want me to jump through hoops to get the correct shoes. I told them, "Send me the return label and I will return your two left shoes, wait for my money to be returned on my credit card then reorder." I don't think so. I will purchase my shoes somewhere else now and will be doing my shopping elsewhere from now on.

When purchased my items from Kohl's over a week ago it was ONLY because on their website Kohl's Guaranteed Delivery by Christmas!! Otherwise I would never have purchased nothing from them. Upon tracking 2 orders placed just 1 day apart the tracking. 1st said my items would be here by Dec 21. Only half the order shipped. The next time I checked it said the items would be here on the 22nd. Well guess what? No delivery the 22nd!!! I go check the shipping and it now says the 26th my items will be here. That's HORRIBLE customer service. These are Christmas gifts that won't even be here on Christmas. My entire holiday is ruined thanks to Kohl's. Lies and deceitful website that guarantees lies!!! Stay away from Kohl's. They will ruin your important days!!!

I usually don’t shop at Kohl’s but they had Football team shirt that I wanted to get for my brother, so I ordered that and a few other items. Everything came separately over about two weeks, except the shirt. I was told it was “stuck” in processing and I had to order another one. Then with the Kohl’s cash I got, I ordered something else a week ago.

I recommend you purchase products from a company that cares about their customers. THIS ONE DOESN'T. DO NOT BUY ANYTHING FROM KOHL'S. We made a purchase and it was junk. When we returned it they put my money back on my card then two days later took it back off my card. Now they have no idea, can't find it. They have my money, their merchandise and don't understand what happened. The store pushes off to the 800#, who pushes it off to the store. Corporate offices refuse to answer a call and the NUMEROUS voicemails I have left over the last 3 days go unanswered.

Kohl’s has officially lost my business. Ordered Christmas presents last week. My shipment was supposed to be here today (Wednesday Dec. 20th) which was great because we have my family’s Christmas on Friday. I went to track my order and it got sent to our old address. (Even though I made sure I clicked billing and shipping same address and it says billing is our current address. Shipping now says our old address which is 5.5 hours away!) Checked where it was and it was getting sent to our old address.

I placed an order on Black Friday for seven items and never received the items so I call Kohl's customer service. They said that they would refund me the money and replace the order. Mind you I still haven't received the money and it's going on Christmas in a couple days. I tried replacing the order they told me that they're going to do second day shipping and they were going to give me the items for the same price. So I called them up to replace the items in the order and then they tell me now, "You know we can't give you second day shipping. You're going to have to get it in 7 days."

I bought DJI Mavic Pro for $899.99 at kohls.com on Nov 24 2017. Found a better price at Target for $764.99. I called Kohl's on Nov 27 2017 for a price match and they verified the deal at Target.com and promised to credit back $135 back to my card within 48 hours. They gave me a incident case id. They haven't processed it in the given time. So I waited for 4 days and called them back on Dec 2. They asked me to wait more 48 hours. I waited for 5 days and called them back on Dec 7th. Again they told me the same thing that they will credit the amount $135 back to my card in 48 hours. Waited for 4 days more and called again on Dec 11. They said same thing again. Called on Dec 12 heard back same thing to wait. Called on Dec 15 and heard back same thing again.

Ordered son a Sphero BB8 toy and a wrist controller on 12/16 and paid extra shipping to get before Xmas. 2 days later get email they canceled the toy order but controller is still shipping at midnight. Never refunded money 2 days later. Can't use controller without toy AND now it's too late to get one delivered from another place. Sent complaint email in. I at least want my money back. It was almost $200. If I could rate no stars I would. They are done getting my business.

I am furious with this moronic error, but even more furious with the incredibly horrible customer service! Kohl’s has hands down the worst customer service of any store I’ve ever shopped!! Kohl’s could really learn something from Amazon as they have amazing customer service! I placed a $200 dollar order last Thursday, 12/14/17. Today, the 18th of December I received someone else’s ordered product with MY shipping label on their box! This mean THEIR shipping label was more than likely placed on one or more of my orders!!! I called customer service (an absolute nightmare), which was not located in the States, and was given zero reasonable solutions! The man (Juan) had the audacity to ask me to return this suitcase to Kohl’s as if I work for Kohl’s and for free. HELL NO. I WILL NOT PARTAKE IN, OR BE HELD RESPONSIBLE FOR FIXING KOHL'S F’ UP! I ordered online for a reason!!!

I placed an order on 12/2 from Kohl's. Email the next day from Kohl's saying it was on its way. I live in St. Louis. On tracking, I watched it as it went from California to Arizona, then on to New Mexico, then to Kansas, then on to Ohio, then up to Maryland, then to West Virginia, stopped in Connecticut for a while and it is now in Schenectady, NY. I've attached a copy of the tracking as it appeared on their link. I canceled the order at this point as I had NO confidence I would receive it before Christmas. Will never order from Kohl's again.

I placed an order with Kohl's online on Nov. 27th for a Cuisinart Air Fryer Toaster Oven. I got my email stating that the order was processed and the tracking form was printed. It said to wait 12 - 24 hours for the update to when UPS gets the package so that it can be tracked, and the estimated delivery was suppose to happen by Dec. 2nd. Lo and behold the package never got to UPS. I have been chatting with Kohl's customer service 3 times now, and each time I have been told you will receive an email within 48 hours with an update, did not hear anything, chatted again, this time I would hear something in 24 hours, again NOTHING!

I ordered the same item three times within a week, each time being assured multiple items were in stock. After the order was canceled the first time, I saw that it was still being sold online, so I called the company to make sure. This happened twice, and each time I was promised there were many items available and I would receive it within two days. These were canceled the next day because they were "recently sold out". Of course, the charges for the nonexistent items are showing up in my bank account. Right now, I've been waiting for 31 minutes for a manager to answer my call. Obviously horrible website and store management, and this is my first and last time attempting to order through Kohl's. I will never use the stores because their service is unreliable.

I ordered an iWatch series 2 from kohls.com two weeks ago and it was delivered today 12/16/17. I ordered and paid for a new iwatch series 2. What I received was a used, opened iwatch 2 with missing parts and that was already paired with someone else's iCloud account. Making it useless for me. The box had some wear and tear and when I opened it I could tell it wasn't a new watch. The charger cord was missing the outlet connection and when the watch was charged it could not be paired with a phone because it was already paired with someone else's iCloud ID.

So I returned two shirts that were too small for my son... I don't shop at Kohl's normally just because I don't like the store or the clothing. I think it's cheaply made. But he liked these shirts. Went to return for a larger size, didn't have so obviously wanted a refund. What happens this chick, says, "Oh you are going to get a corporate refund. It'll be 7-10 days." Really?? For $22.09?? This is why I don't shop at Kohl's scrappy clothes and even worse business practices.

Just spent 42 minutes on 12/15 utterly frustrated with the online lack of customer service skills and lack of communication regarding an order placed for holiday pillows. Order Number: **. Date: December 04, 2017. Total price: $54.54. ORDER DETAILS. Tracking Number: ** I got 3 emails from UPS changing the delivery date. The last date 12/12 never received package. I click on tracking # it says damaged in transit sent back to shipper. I NEVER received any notification from Kohl's that my order was damaged and that it was not being resent but refunded instead as their normal procedure. So now I have to reorder again. They won't offer an additional discount for my inconvenience and had the audacity to want to charge me 50% off expedited 2 day shipping when I had free shipping originally.

If you order stuff using Kohl's cash, don't ever bother returning because you'll never see the refund for it (regardless of what they say). I order an $80+ electric scooter w/ $66ish Kohl' cash. Paid for shipping charges. Received it extremely beat up... The exterior box was in perfect condition so they shipped me an broken item. The retail box looks teared up and used. So I called to return. Took awhile for them to understand & process a return. They refunded just the charge card charges (Had to call to get shipping since it's their fault). Waited 3 weeks but no "blue Kohl's cash" in mail nor email (like they promise). Called them... They said to wait since it could take up to 1 month - waited 2 more week, called and they told me it's probably still on its way. I pushed back since I waited. They had trouble looking up the amount of Kohl's cash I used, asked me for Kohl's cash codes + pin for each one used. Wasted 45 mins.

On December 2nd 2017, I purchased a group of items on Kohls.com. I received an order confirmation email and expected delivery date but the whole order was grouped into a total of 3 separate shipments. The first shipment arrived on December 5th at my job (I work for a very secure facility with a building manager who handles packages in a room that is monitored by surveillance cameras). I noticed that one of the items was not included in the shipment that was said to have arrived, so I used Kohls.com online chat service to speak to a CS rep on December 6th that my item didn't arrive in the first shipment. The CS rep told me that the item would arrive in the last shipment - due to arrive on 12/11. When I received the last shipment on 12/11 the item still did not arrive. I called Kohls.com customer service and was told the item would be delivered by EOD 12/12 (I did not receive a "claim" notification at this time from this CS rep).

I have had bad experience after bad experience trying to fix an issue at Kohl's. It is not worth the time or effort to shop here. I placed an online order that qualified me for Kohl's Cash. The order was sent in multiple shipments, so over the course of 10 days it arrived. One item was damaged so I went to the physical store to try and exchange it. I knew that returning the item would cause me to forfeit my Kohl's Cash and I really did want the decorative pillow for my home. However, the store did not have the same item in stock. I picked out something else and decided to make an exchange. I specifically asked to exchange the item and the customer service rep returned it anyway and started a separate transaction for my purchase. So I lost my $15 account credit. She didn't even apologize.

I read a few of the reviews on here and they sound very similar to my experience. Kohl's offered $30 Kohl's cash for orders over $100. My order was over the limit. I received my cash and made another order. They messed up my order and that cost me $30. Because they had to refund my order, so that cancelled my Kohl's cash on another order. The refund was $30 less than I paid. Point - THEY made the mistake! Fire your dumb ** employee that filled my order! Don't punish paying customer! When I called the customer service line, they said this happens all the time. I got the same canned comments that I read from others. It takes 3 days to investigate (they never did). I took the mess to the box store and waited over an hour to get it straightened out. But they kept $30! What a crock of **! Keep in mind THEY made the mistake and THEY said this happens all the time. I was robbed and can't do anything about it.

My order has been lost in mail 2+ weeks. I call in Friday and they commit to solve in 48 hours. I call today 24 hours after and they want another 48 hours. I said unacceptable. They claim the package is en route. I said en route via a town next door since 12/2 and I asked if they are crawling here. They are calling UPS. I said "You were suppose to call UPS 3 days ago." I asked for a refund. They won’t offer a refund while it’s lost in mail. Geez shop at Belks folks!

Two recent purchases required me to call Kohl's customer service as items were through mail order only. Philippines, Columbia and Mexico City customer service almost made me want to jump off a roof of a tall building. Nothing was accomplished. 1 Incident - Broken Pfaltzgraff Pistoulet Cups. 2 Incident - DevaCurl product leaking, not packaged properly and surprised FedEx even delivered it. The 1st incident, I cut my losses. The 2nd incident, I had to keep calling until I got someone in the US although last week's US customer service rep did not help the problem. So I am being charged again for this product to be resent and sometime in the future, I should receive a credit which would cancel out the charge.

A Fitbit Charge 2 was purchased for me as a birthday gift but after I researched the product I realized it was not waterproof. So I held out to exchange my Fitbit until Kohl’s started to carry the Ionic (the 1st waterproof Fitbit). I took my original unopened Fitbit with receipt back to the Kohl’s where it was purchased from (in Northborough Crossing in Northborough, Ma 01532) and they refused to exchange it because it was past their “new” 30 day exchange policy (@ 46 days since the day it was purchased). I asked for the corporate number (which took 3 associates 15min to find) so someone from corporate could possibly help me. I was shocked in how impersonal and unhelpful Kohl’s headquarters was and how long it took someone to get back to me. Needless to say they wouldn’t help and I will no longer be shopping at Kohl’s.

Package did not arrive, called 3x to be told it was damaged and would refund my money, didn't want a refund, I wanted the item... which I had to reorder and pay for a second time and wait a week for a refund on the first item. Finally got the gift in the mail in the ORIGINAL box so my husband now knows what he got for Christmas. Thanks for nothing Kohl's. Won't shop there ever again!

I have nothing against thrift stores but the 3 new tunics I ordered were crammed into a shipping bag all wadded up. Not wrapped separately, just wadded up. They were wrinkled and nasty. When I spend $50.00 for something, I want it to look new, not like a $3.99 thrift store item.

Kohl's advertise you will receive of $15/10 for every $50 spent, where actually there are hidden rules. Beware, they have what is called earning and spending dates for this. If you place an order in the spending period, you actually will not get Kohl's cash from a large order placed with anticipation to receive Kohl's cash. This is not explained well until you question why you did not receive it.

I purchased Cardigan online on Black Friday. I never received package. I called customer service for help. I was told to wait for 48 hours for them to investigate and notify me the result. I never heard from them. I called again 72 hours later, the person indicated that the "investigation" never happened. And she asked me go to post office again (I did twice, and post office said they never had it there). I did again, and the same result. So I called Kohl's back, and I was told there would be a survey afterward. The customer service then told me I have to wait for another 7 days to cancel the order and get refund. Then I was cut off. No survey whatsoever. What a lie that was. Pls. don't buy from them online. You are on your own.

I'm still super pissed at Kohl's. I had $70 in Kohl's cash from purchasing a 3rd Gen 42mm Apple Watch, but when I went in the app to use them to buy clothes the day before AND the day of their expectation (only like 8 days to use them BTW) the app kept crashing and it wouldn't let me use them at checkout. Both the app and website kept giving me errors (yes both). When I checked hours later, all my Kohl's cash was gone.

I made purchase A at Kohl's and received $15 Kohl's cash. I used the $15 Kohl's cash on purchase B. I returned both purchases at the same visit. Kohl's returned the merchandise, but kept my $15 in lieu of a $15 Kohl's cash coupon. So they have all the merchandise plus $15. I have a coupon that is not worth $15 cash.

I placed an order on their in store kiosk. My order went through without any problems. Then I waited for my order and it never arrived. I contacted Kohl’s to find out that my order was cancelled. They never sent me an email to inform me. I am mostly annoyed because that item was on sale at different stores that week. If I knew my purchase was not processed, I could’ve purchased it in other stores. I am very unhappy with this situation because this is an item that I really needed and now I’m trying to find it at other stores. I’ve been a MVC at Kohl’s for many years now. I feel like deserve better treatment than this.

I purchased Roomba on BF-2017 for 264$ and earned 60$ Kohl's cash. Tried ordering online using Kohl's cash but failed as they are not giving free shipping if Kohl's cash is used, I did a store pick up and Redeemed 60$ for Sonic Brush. Kohl's cash has to be redeemed on their specific dates and if you Don't redeem it you lose it. If Redeemed and you decide to return your actual purchase, your Kohl's cash is deducted.

I am livid!!! I placed an online order on Dec 3, 2017. Unfortunately my home store got changed to Campbell. I live in Santa Rosa. I called customer service and they said I had to call the Campbell Store to cancel the order. It has been 2 days of trying to reach the Campbell store and let alone Customer Service again to no avail. This is the most irritating. I have never liked Kohl's but they had something I wanted. I will never shop there again.

I did shopping online for Black Friday. I bought winter coats for my grandsons. When I got them they was not winter coats. I went to return them. Was not able to return them and get a better coat. The only thing they would let me do is exchange them for bigger sizes. It was a nightmare. I will never shop at Kohl's. Usually I get the coats at Bergner's. I have never had a problem with that store. Their clothes are getting poor quality. Everything is super thin you get by layers. Their flannel shirts are super thin. Don't be the store closing. I talked with three or four people since I was there today and they are no longer shopping with Kohl's. I would advise everyone to stay away from the store. The out for the money and they don't care about customer service. I have some pop for $100 worth of merchandise and they gave me $45 in Kohl's cash. They owe me 60.

A COMPLETE NIGHTMARE ONLINE SHOPPING! I have enjoyed shopping at Kohl's, but have had a recent nightmare that I felt was poorly handled by Kohl's. Black Friday weekend we bought off the website three different times with multiple items. Everything seemed okay. BUT, when my items were not being delivered, yet we got notification they were delivered I got worried and check it out. ALL of our items have gone to a stranger in another state. After calling Kohl's about this, I was told it was not their problem and they can't help me. What? I never put this address in my account! She also told me to track my packages down and gave me phone numbers for UPS and FedEx to stop any other deliveries. BTW, this is impossible to do. I was almost in tears and freaking out that all my purchasing were going to someone else! Imagine that!

I went into the Kohl's Store on Calvine. The store address is 8810 Calvine Rd, Sacramento, CA. I had 90.00 in Kohl’s Cash. I had two items that were 8.49 a piece from previous order that I wanted to exchange without losing my Kohl's Cash. However, the cashier was new and did a return and then advised me that I lost 15.00 Kohl’s Cash. I told her that was not what I wanted done. However, they couldn't fix it so I said that's fine. Here is what I need to purchase. They rung me up for a total of 58.95. Took my Kohl’s Cash which left me with 16.05. Then her register froze. BTW. My coupon didn't take off the purchase either. So she went to another register, rung up the items again and wanted to take my Kohl's Cash again. I advised that the first transaction took my Kohl's Cash. She was confused. Called the manager.

I ordered Canon Rebel T6 DSLR camera from Kohl's on 23rd Nov. 2017. I received the product on 28th Nov. 2017. Now from 2 days I am trying to charge the camera battery which I got with camera from Kohl's, but battery is not getting charged. I called to Kohl's customer care and they said that they don't I have the item to replace. They can only refund my amount. I asked them to replace that product but they don't have product in stock. They can only refund my amount. But this is loss for me because now the prices are high on any other stores. They should pay me more money so that I can buy it again from somewhere else. But they said NO. Now because of Kohl's I am in loss. Such a big company is out of stock of some product. They are making us fool. They are selling defective items. I will never ever buy anything from Kohl's and I won't recommend anybody to buy.

I ordered a shirt with a separate pair of pajama pants both in size small. They are a gift for my son for Christmas. I received an extra large and when I informed the customer service they said my only option was to return the shirt on my own by bringing it into a store 45 minutes away. I cannot do that which is why I order presents online. All my receipts show I ordered size small yet they cannot send me a return label or the correct item which was on sale and cost me 14.99. To correct their error they're not willing to pay for a return label or to send the correct item I paid for for $14.99. Their customer service has been zero helpful and I do not recommend them for anyone as I did not get what I paid for and have an extra large shirt to go under the tree for a small son. Other companies have better customer service. Please go elsewhere.

I just got home from purchasing new shoes for my granddaughter. We went to your store on 120th and Colorado Blvd. After finding her shoes we proceeded to the check out line where there were already numerous people waiting in line. Out of 7 registers only two were operating, after 15 minutes of waiting in line your store manager Lyne showed up and was assisting one of the cashiers after which she asked the next couple in line if they had found everything they were looking for. The couple complained about the long wait to check out and the manager had the nerve to reply the was moving fast, at which time I replied that "it only moved fast if you're not standing in it" and at that point the your manager gave me the dirtiest look and walked off. Everyone in line commented on the dirty look and how rude she was. After a few minutes she did send two more cashiers to assist. I have always liked Kohl's but I don't think that I will ever shop here again.

When you use your Kohl's cash any other promo discounts will be reduced or your Kohl's cash will even be reduced! It's ridiculous the way they think they're fooling people into thinking they're saving anything. I usually don't shop there for this reason. However, my mom loves this store so I was with her on Black Friday and I received Kohl's cash. I made an online purchase when their site advertised 20% off, free shipping orders over $25.00. I had $60 in Kohl's cash. I purchased a pair of shoes on advertised at $29.99 with the 20% off. I ended up using all my Kohl's cash because the "cash" was reduced and shipping cost were added! Yes, I know what the fine print reads. However, their advertising is very misleading. Once again I will not enter a Kohl's store unless I'm taking my dear mother!

An order was placed by me on 11/20/17 for a PlayStation bundle at $269.99 for the Black Friday sale online. The next night my boss was informed about the deal and he placed an order for the same item (30 hours after my order). My order got cancelled due to being out of stock but my boss got his in the mail. Customer service said they send them out in the order they are received and there was nothing they could do for me. When presented with the fact that they had some in stock now, and the order numbers to prove that my order was placed first they still refused to honor the original price and said the price would stay at $389.99 for me.

I will never shop online for anything again from Kohl's. I had ordered some jeans and some other things. Then after my purchase I noticed I had got the wrong color for the jeans. I immediately called customer service and was told the color I wanted was sold out. I went back online to find out that is was not sold out. So I called back again and was told it was too late to change the color because my order had already shipped. This was all within a 15 minute span. If the first person hadn't lied and said that color was sold out there might not have been a problem. Like I said I will never ever shop online with Kohl's again. Terrible customer service.

I recently tried two different orders online with Kohl's, using Kohl's Cash. My Kohl's cash was not accepted online. It kept telling me the parameters?? We're not correct. I rechecked everything and it was correct. I used the first coupon in store and it was fine. I tried calling about this, but reached 2 people who could not speak understandable English. I believe they were oriental accents. I do not mind this if I can understand them, but I could not. I cannot believe this store makes it so hard to place an order online! I will continue to shop in store when I can, but have had it with Kohl's online. Apparently they hope you will just place an order and not use your Kohl's cash. NOT HAPPENING.

So as a Kohl's "MVC" you would think they would listen and take care of my concerns. I found a Roomba vacuum model 695 online that I almost purchased, but wanted to price check other stores. Found one at Lowe's model 690. So I called Roomba and checked their website to compare models, They told me exactly the same vacuum just different models for different retailers... hmmmm…

Kohl's Cash is trash! I bought a baby bed from Kohl's which was marked up 70 bucks more than another site I saw, but I figured since I get 90 bucks in Kohl's cash it will be worth it. NOT SO!! The 90 bucks was REAL money that came out of my account but they treat it as a coupon. When I used the 90 bucks to get a baby bed they took off their FREE SHIPPING over 25 dollars so now I had to pay for shipping. THEN they wouldn't allow me to use any codes for a discount... Why not??

Black Friday sale starts at midnight Wed night so I go to the site and after some shopping place my order about 1am. My main purchase is an LG tv that we're super excited about getting for Christmas. Come Thursday and I get a break while cooking Thanksgiving dinner and I check my email. There's an email there saying that my order was canceled! I called and find that their system had flagged my order as fraudulent?! So they canceled it. No questions or checking - just straight up canceled it. Of course by then the tv we wanted was all sold out. The CS Rep did says that they would honor the same price on that tv when (if) they get it in again but I'm worried they won't get it in - it may easily have been a Black Friday only special deal. The chance that this might work out keeps my rating at 2 stars right now. We'll see if they get this tv in again or not.

Purchased two Canon Rebel T6 cameras at BF price, one for me and other for my wife as we both wanted DSLRs for bird photography. Order was accepted because I even got the Kohl's cash added to my account to use on Nov 26. Yesterday received an email from Kohl's informing that the order had been canceled because the item was sold out. I ordered online and the item was available. How come in 2017 you can't manage your inventory? It's your mess so you should honor the sale/transaction.

I placed an order online and after my Kohl’s cash I tried to pay with a Visa gift card. The site tells me they do not accept gift cards online or through chat, only through a live person on the phone. I call customer service and am connected to someone of Indian descent who I can barely understand. She, after asking me for tons of info, tries to run the credit card.

Yesterday I brought a PlayStation 4 on Kohl’s website. At the time of order it was available. Today at the evening time I got an e-mail about cancellation of my order because of out of stock. The deals ended everywhere and they canceled my order late time. If they would not sell this item, I was able to buy it some other store with discount. Thank you Kohl’s to count on you. How can I buy my item with the same price and deal?

I placed an order and authorized a particular amount through online payment. The order processed at 12:00 am so I was charged over $25 more than anticipated. I was unable to cancel online. Even though I entered all the order information.

I placed an order through Kohls.com and once I got the email confirming my order, I noticed the shipping address was wrong. I contacted Kohl's customer service right away and told them this. They told me the address it was shipping to was the one I wanted and to wait a couple days for the confirmation. Couple days go by and I get an email confirming my packages were heading to the address I didn't' want. I contact Kohl's customer service and this time they tell me it is in fact going to the address I didn't' want and I wouldn't be able to change the address. They told me I could order the product again at the same discount.

Avoid online orders at Kohl's at all costs!! When I placed an order online with Kohl's, I updated my new address. I didn't realize the system only updated my billing address, not my shipping address. Now I have $600 worth of merchandise going old address 1000 miles away. When I realized the error, I called within 7 hours of placing the order and were told by the customer service rep and 2 supervisors there is nothing that can be done. They told me to have a neighbor pick it up for me - seriously??!! And what, ask them to drive it to me 1000 miles away - ridiculous! This is not only poor customer service, it seems to be a poor business plan that must cost Kohl's more in shipping, not to mention lost business, including mine from now on!

PS4 in online cart and available for shipping at midnight. When sale started at 1201 no longer available. Tried calling and manager Victor was rude and hung up. How can this be available all day but not when sale starts.

My delivery was sent to the wrong address and I had to pick it up just to find out that it was the wrong item sent. I had to call customer service 5 times in 3 weeks in which each call lasted around 45 minutes to get a return label and it was never sent. I had to pay $10 to return items on my cost because I was already being charged and was due to pay the bill. I will never use Kohls.com again and I would not recommend to anyone. Go to Macy's or any other department store and boycott Kohl's. Worst experience ever and they should be paying back for all my time wasted.

It's like talking to robots, you just don't get it. You shorted me a part, and instead of sending me the missing part, you want me to pack everything up, return it and then re-order it. Oh my how convenient, it's your mistake but I have to be inconvenienced??? You have already cost me 2 hrs just trying to get help. I am a small business owner and I have to fulfill my obligations to my customer, I don't understand how Kohl's does business, I will definitely slam Kohl's to all I know as often as possible.

I ordered this knife sharpener in the store as a Christmas gift. It was supposedly shipped 2 days later. After two weeks from the shipping date it had not arrived and the tracking info said it had been in the same spot for over a week. We contacted FedEx and Kohl's about the issue. It took forever to get through Kohl's customer service for them to say that they wouldn't trust what we had already found out from Fed Ex. They would do their own inquiry which could take up to two weeks just to get an answer. Then it would take longer depending on what had happen to the package. I asked for a refund which turned into a huge mess since I had already paid off my Kohl's Charge Card. They refused to give me the cash and I had to find something else to buy at their store. I will NEVER order from Kohl's again!!

I went into Kohl's in Deer Park today and was absolutely appalled and shocked at the way the rude cashier treated me. I was buying a sweater by J Lo in an x-large. I asked if they happened to have Croft and Barrow sweaters that I saw online in the store. She said, "Let me ask". Loudly she yelled to this other woman to look in the plus size department. Then she said, "Did you look in plus size?" I said, "Well I wear an xlarge in this particular sweater, I'm not sure why I would look in that department." Then she said I really should that the regular women's department doesn't come in my size. She said and I quote her "they have another department for you."

SO... I made an order from Kohl’s on the 11th. It was for items for my job, mostly comfy clothes and some jeans for Jamie. One hour later, I also ordered a pair of sneakers they said they did not have in my size that then showed up on my Facebook timeline... in my size. SO... two orders an hour apart on the 11th. The first order was $225 with coupons. The second order was $43 with coupons (amounts were different with coupons). Now, I moved to this address on June 21st of 2016. I have made 13 orders (at least, on this photo but there is a page two) online from Kohl’s since that time. They have ALL come to my new address which I changed on their system at that time. For some reason, they decided to ship my large order to the 'old address'. What? So let me get this straight, I ordered this on the 11th.

The customer service is the worst! They cannot understand English and I’m not bilingual which makes it very difficult to convey your issue. They shipped my purchase to an incorrect address and even though it was their error, refused to credit my card. Horrible service!

I ordered clothes and realized it was going to our old address. I contacted the company immediately and was informed they would try to correct the address since it was my billing address. No one was able to assist for two days. On the third day I called the corporate office where they said they were unable to change the address because it was SurePost and that they instead would return to sender and once it arrived cancel my order. I informed them I wanted the merchandise I ordered. They said I could order again but would be charged and they won’t refund my card until the merchandise is reaches their warehouse.

I have been a extremely loyal Kohl's customer for about a year. But with 4 autistic kids, I started doing most of my shopping online. My sister and I decided to buy all of our aunts a Instapot for Christmas. So that was a lot of pots I needed to buy. There was never a quantity limit written anywhere on them. My orders started getting canceled, it took forever on the phone because it seemed they didn't know what they were doing, only to have THAT order cancelled too. I would have given up, but I already bought some, and sent to my family. So to not make a difference, I sucked it up, and redid and redid and redid orders. Suddenly they had blocked my online account, I had to call to have it unblocked. They claimed it seemed like it was a vendor and they had cancelled and blocked my order.

When it comes to ordering on the phone or online, Kohl's is not a way to go. You're better off going to the store. When you order they cancel it right away because your billing and shipping address are different. Then they want you to provide your whole life to authenticate if you are the person you say you are. When we told them it was going to be a pick up at the store, they wanted us to provide a government-issued ID, a utility bill, etc. They make you sound like you don't exist and that you need to provide anything and everything with your name on it. Do not buy online/mobile even if the deal is too good to be true, they will give you a hard time. They are quick about taking your money and taking days to give it back even though you canceled your order.

If anyone shops at Kohl's you are probably familiar with the “cash” program they issue when you shop. Of course it’s meant to intensify the customer to come back in and shop. When returning items, not only do you lose you “Kohl’s Cash” but they swindle you out of more money on the return claiming you’ve used Kohl’s cash. I can tell you from experience, you are losing money by shopping there. Kohl’s is ripping off the public the way they swindle the consumer with their wacky return policy. I lost $50 in the last thirty days simply because I purchased and returned. It’s insane! It’s not right, it’s ROBBERY! DON’T SHOP AT KOHL’S. You’re losing money.

In the month of August I called and made payments for the month of August & September but on Sep 7th I learned that I was charged late fee. Then I called where late fee was refunded and upon the request of CSR I Scheduled Payments for the Month of Oct & Nov But on Nov 4th I got another statement stating that I was charged late fee again. Then I again called call lost for 38 minutes but they didn't resolved my issue and said there was no payment scheduled. I was totally shocked & surprised that how they are cheating their customer. I don't Where to report but I want to report this matter before it's too late. So Be careful ladies & gentlemen.

I've been a loyal Kohl's customer for years, but I recently had the wrong item sent to my home. When I called customer service to assist, the person trying to help me struggled to speak English and took a VERY long time to handle what should've been a simple exchange. He promised me 50% off my next order for my inconvenience, but then gave me 3 different codes to use to redeem the offer. He seemed very flustered and confused... I'm not sure if any will work. I never received a confirmation email as promised, but the next day, I got an email from another person asking for more information. I tried calling customer service again and asked for a supervisor. I could overhear the supervisor telling the CS rep to take my information.

Totally agree with this review. I had to make multiple calls to Kohl's offshore call center in regards to a item from a larger order online that did not arrive. On my second call I spoke to a "supervisor" who claimed to have resolved the issue. However I received an email (with poor English) that said that this person had tracked the order and that it had arrived. It stated that I should go to the Post Office (even though it has been over a month since the original order was placed) and check to see if they have it! Meantime the order information on this item clearly states it was shipped by UPS! Ugh.

I placed an order and did not notice the address it was going to, by the time I reached someone at customer service they said it was too late to change the address or cancel the order. It was within an hour of placing the order. So now it is going to another city where we no longer live. GREAT! And thank you customer service at Kohl's. NOT???

After paying my Kohl's credit card balance fully each month for 13+ years, I missed a payment due to being in the hospital for back surgery. Kohl's did not contact me via phone, e-mail or letter. But they quickly reported the delinquency to the 3 major credit services which caused my FICO score to go from 812 down to 728. Over 40 years of credit I had never been late on any account. I wrote a letter to the CEO, Mr. Kevin Mansell, on two occasions to asked for reconsideration of the late reported delinquency. His staff assistant would not let him see the letters stating that "he was too busy to talk to customers or be involved in such issues."

In early September my Mother asked me to order a surprise for my youngest son just getting to college. I ordered a bedding set and since I would visit him a week had it sent to myself. Unfortunately, I pushed the back button on the computer to try to get and enter the discount code. When I did this it somehow reset my address to a previous address that I lived at for a short time 5 years ago. I didn't realize that for several hours until I looked at my email and found the error. It was a Sunday night this all went down. I signed back on tried to adjust the order but it wouldn't allow me. I called them and after 40 minutes on customer service line no picked up. I realized they must not work Sunday evenings.

Very scary. I applied for a Kohl's charge account and Kohl's stated that I already applied for a charge account. I did not. I called the credit department and Kohl's states that I had a account from 2006 11 YEARS AGO! No way! I did not! Seriously they are going to keep track of such a OLD account to which I never had! Even if I did, it's WAY past the statute of limitations. It's ONLY a department store credit card. Fraud.

So due to "ERROR" on Kohls.com 14 items that I purchase are being enjoyed by a family in a different state. And customer service is a CROCK!! 1/2nd time calling: We will REFUND you, do a "ticket" to investigate and STOP the items that have not yet left and resend them to your correct address - per supervisor (NOT). 3rd/4th time calling: Oh yes the items were NEVER stopped because the email that they asked me for 4xs (which is in my account) in a row was "not" able to be accessed (incorrect) so they cancelled the "ticket" to STOP the items. Because GOD forbid they could have called the PHONE NUMBER on file, that they asked me to access my account. BUT hey that's me.

I have been a Kohl's customer for 10 years and a Kohl's Charge customer for 3 years, I am usually very satisfied with my shopping experience. However recently I ordered a pair of Apple earbuds, since they were not available at any store within 60 miles of me I decided to have them shipped to my apartment in San Diego. To begin, my horrible experience the shipping took longer than they expected... I wish this was the worst of it. I live in the City of San Diego, not a bad area but heavily populated.

I was in Kohl’s today and was very disappointed as they would not grant my 15% coupon as they said it was only okay to use if I used it with my credit card. This is just not true. I went above the girl at register thinking the manager would know and she told me I could not use it either without credit card and then asked for someone else and they brought a guy Jay over and he wouldn’t listen to me as the other manager kept whispering to him.

I have had a Kohl's credit card since 1998. I have not carried a balance since 1998. Nor do I have any other debt. Started going paperless and apparently statements went into spam. I reached out to customer service, who understood. Says it happens and removed the late fees. My bill was $40.00. Kohl's had the audacity to report me to the credit bureau and claims they cannot fix the bad credit reporting. The CSR said I could dispute it with the credit bureau. I have the proof that I was given "forgiveness" as the late fees were waived. The CSR said I am responsible for checking Spam and my credit is my problem. Needless to say there is nothing at Kohl's that I can't find somewhere else. Please exercise caution and your options.

If a customer orders and pays for a product that is Not in stock, what should you do? Do what Kohl's did, send something else. I ordered a mens shirt size 4X and received a size 8 boys shirt with a picture of a tractor on it. No one can make that mistake. Now they say the shirt is out of stock. This was my first order with Kohl's. Bad experience. ORDER **, GIANTS TAYLOR 56 HOF TEE. Color:, DARK BLUE, Size:, 4XL, 1, $20.00.

I ordered a gift for my daughter's baby shower and was told on the phone by the "foreign girl named Sue" that my order would be here in 2 days with the upgraded shipping. It is now a week later, no package and apparently "Sue" never upgraded the shipping, even after she said "I PROMISE you'll have this no later than Oct 10." So, I leave for out of town tomorrow to go to the shower with no gift in hand for my daughter all because Kohl's lousy customer service people can't enter information correctly. The package if it ever arrives will now sit outside while I'm gone in the rain and probably be stolen. After 5 phone calls to Kohl's and getting nothing but "Sorry. Don't know what to tell you." I'm done and so are my friends and family with this idiot store. I was a loyal customer for over 15 years but I have cut my card in half. I'll go to Macy's.

Got a new card. Tried to register. Robot would not allow me enough time to enter all 12 digits. Would get 5-6 and the robot would tell me it was wrong. Called customer service and got another robot that made very difficult to reach a human. When I did reach a human, he could barely speak English and could not understand my questions. When he did not understand he would read from his script. Spent most of that conversation verifying my information "for security." Never did get my issue resolved. The robot said I was chosen to review my experience if I stayed on the line. I did that but the review never came up. You simply hung up on me after I wasted another minute or two. HORRIBLE CUSTOMER SUPPORT. Just shredded my card and will shop elsewhere. Hope I am not the only customer you lose over this.

I called customer service to locate undelivered item that was ordered on Sept 21st. Customer service rep was hard to understand. Had to keep repeating myself. They offered to replace item with 30% off and free shipping. Total came to more than original item. Tried to have item shipped to store. Oh no can't do that. So I finally agree to their terms. Just happy that I can still get item until they tell me that they need to charge my card again. Not happy! I canceled the order. They tried to tell me, "We can't do that," and I said, "Oh yes you can," and hung up.

My husband cutting up our Kohl's charge card and I explained to customer service on phone you don't want to talk to him. It seems our balance is never zero. We make payments to the account but the online statement never gives us a "TRUE" balance. Very difficult to follow their credit card info online. The bargains aren't what Kohl's had in past. I find more bargains at BonTon. Bye Kohl's.

A couple of months ago I updated my address on kohls.com and then ordered a few things. The following day I placed another order. I received my second order but not my first and when I called they said it was delivered already... telling me my old address. Not sure how or why it sent there when I had updated it and had no problem with my other order. I was told to call UPS & FedEx to set up a retrieval and if that was unsuccessful I would get a refund. I called back a week later and was told that they would open up a case and then I would receive my refund... Checked my online activity and nothing. Called again a week later rehashing the problem as well as the fact that now I was getting a bill for the items I never received... They apologized for the error and said they would issue me a refund and I should see it within 24-48 hours.

Call began 3:50 p.m. What horrible service! Called re: balance subject to interest rate. Ian talked to me. Kept repeating my int. and balance; if I don't pay on time, int. chgd and late chg. Over and over kept saying NOT my question. 3 times same response. Finally asked for someone else. He had guts to tell me he answered my question. Said, “Did not! Give me someone else.” Was put on hold forever and he came back and repeated my int. and bal. “I WANT someone else!” Again hold.

After setting up an auto pay on my Kohl's credit card account, the company turns off my auto pay without telling me and they charge outrageous late fees that are the same as my payments. This has happened to me multiple times. I have NO trust with this company and I suggest being very careful because the company appears to be taking advantage of people to try to make more money.

Kohl's used to be a decent store to shop at with a friendly staff and great deals. They have progressively gotten worse in both customer service and in sales. Here are my last two/three experiences: I attempted to return men's underwear because they were the incorrect size; granted with no receipt, but had purchased them on my Kohl's Charge Card. These were unopened. They were originally $28, but buy one, get one (BOGO) half off, so I purchased two pairs, and I wasn't expecting a full reimbursement, I simply wanted to exchange them for the exact same thing but different size. They told me I couldn't exchange them because they were "different" even though they were identical except for the size.

I dont shop at Kohl’s often but my son wanted some specific jeans. They were advertised and a sign next to product saying you could save more on the item if applying for Kohl’s credit. Of course I didnt save anything at all because after I applied they told me that that product doesnt qualify. I made my first payment ok even though website was not user friendly. The second payment I set up ahead of time. I kept waiting for it to be deducted from my account.

I placed an order August 4, 2017. It is now September 18th and I still don't have the items but my card was billed of course. For some reason, Kohls.com cancelled the initial order. It took nearly a month to get the refund issued. I was told that the reason they did not process the order was because I had gotten married and there was a hold on the card through the fraud department. I went into a Kohl's brick and mortar store and updated everything with the fraud department the beginning of September.

I told the jewelry associate I want to purchase a nice 10k diamond ring for my wife. She showed me a very nice ring that my wife loved. Purchased the ring 8/26/17. On 9/17/17 wife gave me the ring back and it was tarnished and showing spots of silver. Returned to store on 9/19/17. Lucky the associate remember me. She called a manager who told me that he never saw this with any of the jewelry so asked me to pick out another 10k. diamond ring. My wife picked another nice ring. I asked if I could see it. I read the tag. It clearly states 14k over silver. Nowhere in the jewelry case does it say this. The employee said they get mixed in sometimes but every ring from that case said the same thing. False advertising at its best. I will be closing my Kohl's account after this experience.

Due to a hardship, I fell behind on my payments. They've been blowing my phone up but I've been at work making a living so that I can pay my bills. My bills with Kohl's are electronic so I logged onto my account to get the payment amount and schedule my payments to get caught up. It wouldn't let me into my account. So, I called them and it made me talk to an actual person who was in another country. Went thru a humiliating conversation about how far behind I am and how I haven't made a payment.

I have been a loyal Kohl's credit card customer for several years and have NEVER been late with a payment. I receive my statements via email but for some reason did not receive a statement for two months. I hadn't shopped there for a while so I was unaware that I owed $5.08. It wasn't until I made a purchase, and went online to pay it immediately, that I noticed the outstanding amount and a $2.00 service charge. Long story short -- Kohl's reported this to the 3 Credit Bureaus resulting in a 70+ point decrease in my credit score. 70+ points!!! I wrote a letter asking them to "forgive" this error, but to no avail. They refused. I WILL NEVER SHOP AT KOHL'S AGAIN!!!

I am a long time customer of Kohl’s. Just received my anniversary gift! I ordered two items and the items delivered to me were not what I ordered. Not even close. It was cheap crap! I called CS immediately and was told how sorry they were and offered $20 off my next order plus free shipping. They gave me a reference # and I was satisfied and impressed, however, when I attempted to use it, no one knew anything about it. I was not going to be reimbursed for paying shipping on the wrong items nor was I going to receive ANY type of reimbursement!! Thanks Kohl’s!!! Long time customer doesn't count for anything. And, most frustrating was they couldn't speak English or understand what I was saying. Extremely disappointed.

Because of this, I closed my Kohl's account that I had for over 20 years. What I find really amazing is their customer service doesn't even care, no one tried to talk me into keeping the account open. I guess this is a reason you go into their stores and there are very few customers. It was a great company at one time, but with all their new promos and deals, it is clear they are hurting.

I tried to return a coat that I was given to me as a gift, it still had the Kohl's tag on it with the UPC number and price. The person working at my local Kohl's return department, said it was not returnable as the item was not in their computer system, even though their advertised policy is everything purchased at Kohl's is returnable even if you do not save a sales receipt. I even chatted online with a Kohl's representative and was told to talk to my local store manager and the manager would work it out.

First of all I don't use the Kohl's credit card that often. And when I do I usually pay the full amount off or pay more than required. I received 6 harassing calls regarding a $25 payment due. The rep was rude about it & I explained that I hadn't received any statements so I wasn't sure if I owed anything. But for them to harass me over $25, take your freaking card back. The clothes are old, the styles are old and your reps are rude. I plan on cancelling my acct.

I have been shopping at Kohl's stores for years, however I had to place an online order for product that wasn't in my local store. The order was placed on 8/16/17, and was allegedly delivered on 8/22/17. I have yet to see the product. I called customer service to find out about the tracking information and delivery of my items, they stated I should file a claim which I did - after contacting UPS and USPS.

DO NOT GO TO KOHL'S IN FRANKFURT IL! They are shady and will rip you off! Last week bought some things, I was over $50 so I got Kohl's cash. My daughter got the wrong size, went back and exchanged and even picked up a couple extra things so actually spent well over $60 dollars. Well the Kohl's Rep put the credit on and in store gift card so I could do the exchange and buy the other things. Went to use my Kohl's cash today and was told this was canceled because "you made an return"? I said no I had an exchange and even spent more. The customer service rep should have issued me a new Kohl's cash and did the return wrong.

Don't shop at Kohl’s! After many years of loyalty, I am done with Kohl’s. During a recent sale, I ordered 4 Fisher Price toys for my grandson's first birthday. His mailing address is an APO address which Kohl’s has shipped to many times in the past 2 years. They shipped one of the toys and a week later automatically cancelled the rest of my order. Had I known they weren't going to fill my order, I would have cancelled the entire order. When I questioned why they cancelled my order, they said it was because of APO restrictions. Nothing I ordered was really ineligible for APO. I pushed back and now 3 weeks have passed and they claim the items were all out of stock. All a bunch of B.S. Boycott KOHLS.COM!

I placed an order and went to the store to pick it up. The associate scanned my phone and then brought out another customer's order. She scanned my phone a 2nd time and after me notifying her of what I in fact ordered, she finally gave me the right items. I kept receiving text and emails stating that my order was not picked up, and finally that because I failed to pick it up, the order was canceled and I would receive a refund. Upon receiving the refund, and trying to be an honest person, I called and notified Kohl's that I was refunded in error. Imagine my surprise when they then proceed with charge me twice, and expect me to jump through hoops, by providing bank statements, because of their multiple errors! Target just acquired a new customer!!!

The most stressful part of planning my wedding was the registry I set up at Kohl's. Below is the list of issues my husband and I had before and after our wedding: 1. We had over 10 broken dishes in two different shipments that were sent to us. Staff refused to offer us an exchange and said they could only offer us store credit for what was paid for the items. Since the items were purchased with a 30% off coupon, we were not given enough credit to repurchase the broken items and had to pay for a portion of our own gifts.

I've tried calling customer service (if that's what they call it) several times. I've been transferred a few times to different people with the same result. NOTHING. Finally! I asked to speak to a Manager/Supervisor. William ** he was blatant, disrespectful, and quite frankly needs anger management. I needed to look at my statement to make a payment, well I was locked out of the online site and needed to reset my password. He would not listen to what I had to say, he kept saying that if I don't let him speak he can't help me and after telling him my reason for calling he said I had to bring my account up to date so I can have access or so he can help me.

I've been a Kohl's customer for years and have never had a problem. However, I decided to order a bunch of clothes online for my daughter for the fall season as well as a few things for myself on 8/10 - it is 8/21 today. I no longer live close to the store so I chose online rather than in person as usual. First, they split the order into two orders. When the first arrived, it was missing an item that was on the packing slip. Another item still had the security tag on it! They refunded the missing item and sent me a new one (which has yet to arrive) and emailed me suggesting I throw out the item with the security tag on it because there's nothing they can do. They said they will refund me for that item as well.

Tried two times to place an order via phone. Took FOREVER (30+ minutes each time.) 1st order cancelled with no reason given. When I call I am told my address is not valid (I have been a Kohl’s customer for 10+ years). TOOK FOREVER and three employees to correct the issue. Asked to be transferred for customer phone survey and was disconnected. Horrible telephone order experience!!

I will start by saying I am a loyal and regular Kohl's customer and have been shopping in the store and online for over 15 years and have had the status of MVC (Most Valuable Customer) every year because I spend so much money with this company. I recently had the worst customer service that I have ever experienced with any company. I ordered 3 items online and when my package arrived 2 of my items were not in the bag and 2 items that I didn't order were enclosed. I immediately called the customer service because I not only wanted this fixed but I also needed one of the missing items for a special family photo. A helpful associate assisted me and in filing a complaint, gave me a reference number, and told me that I would probably hear from them via email within 24 hours but I could call back and check the status at any time.

I have loved ordering from Kohl's from the first time! I love the ease of navigating the site, and the live chat customer service is fast and helpful! The bargains for clothing and appliances are amazing. I also love earning Kohl's cash and Yes2You points!

My wife ordered a little over $1000 of baby furniture for our new baby. Kohl's canceled the order. When we called their fraud department told us that it was our bank that canceled the order. Thinking it was something with the shared card I put the order in my account. They canceled the order again, but both cards were being held the amount. Again they said it was my bank. I called the bank the next day and they said it was not due to their end.

I ordered a dining room table that had been on sale. I called customer service because I had so many coupon codes and I wasn't sure if I would be able to use them all. My table started prices at close to $900 and my final cost was $430. The gentleman that assisted me was wonderful. He was knowledgeable and really patient. My table arrived in less than a week and I earned an additional $80 dollars in Kohl's Cash! Wow!

I went to Kohl's to get a wedding gift and was offered their credit card due to the savings that I get same day, with an extra 40% discount if I opened it with the purchase. Well I did receive my discount but then make their get that money overcharging you for late fees. I sent my payment by mail 5 working days before payment. I got on charged a $27 late fee. When I spoke to one of the reps. She said that they posted the payment after 5:00 pm and for that reason is a late payment and the charge is not to be taken...

Last Christmas I was asked by the cashier if I'd like to open up a Kohl's charge for my purchases, being how the cashier gets her own commission on the amount of charge cards that get signed on at her register I figured... what the heck... She told me I would be receiving my card in the mail, Well you know the old saying out of sight out of mind. Never got a card... Never got a bill... Never got ** except Kohl's reported the case to credit Bureau and damaged my credit score to the point of where my card was revoked. When I finally realized that It was them pulling my credit score down, I immediately called and paid what I owed them.

I ordered some clothing for my son for school. I needed it shipped within 2 days. The order was placed on Friday. It’s now Tuesday and I haven't received anything. I looked into it and tracked my order. They charged me $30. For shipping, separated my order said one will be here today which is Tuesday and the other would be here within a week?? I called to complain and wanted to be reimbursed some money for the shipping. I ordered everything together. They separated my order and tried to tell me I ordered it that way? I ordered it at the same time and paid for it once all together so how did I order that way?? So disappointed that they wouldn't refund me some money for the extra I paid for shipping!! I will never shop here again. Mind you this is my first time shopping here and my last!! Should have stuck with Amazon. They have the best customer service I've ever dealt with. Kohl's is the worst ever and they just lost a customer!!

Don't uses Kohl's credit card or shopping in Kohl's. Kohl's has very bad, bad customer support (credit) & management system. Due to Kohl's system issue, I didn't received eStatement from email and the balance (< $100) is overdue. I paid the balance once I received Kohl's paper statement. Kohl's reported the case to credit Bureau and damaged my credit score badly. I contacted customer service and Kohl's is unwilling to remove the inaccurate information even it was Kohl's fault. Kohl's never care about customers and unwilling to solve any issue for customers. Please DON'T shop in Kohl's if you can, it may damage your credit score in some day.

On three different trips to Kohl's they have each been less than enjoyable and even disturbing. They stopped playing inspirational music. The next trip I noticed the same thing. Then the lady putting back clothes acted like I was in her way. No, "excuse me". Just brushed by. The next trip my daughter and I went into the ladies room and a male customer rushed by me into the Ladies dressing room. I immediately went out to tell an associate and was informed that men are allowed to use our dressing room.

I ordered a shirt and pants online. The items were shipped separately and it tooks 2 weeks to receive the shirt. The pants were never delivered. After not receiving I contact Kohl’s customer service via email, no response 2xs. I went online to try to call and could not find a number but saw I could chat, Kohl’s said it was delivered and would open an "investigation" and send me an email. Two days later I received an email telling me to go walk the streets to look for the pants around my neighborhood. AZ in the summer gets as hot at 120. The thought of asking complete strangers, and I also just had surgery and using a knee scooter, was scary and painful.

I purchased a Serta cooling gel mattress topper from Kohl's. Upon opening it I found what I thought looked like mice droppings, my husband thought it looked more like bed bugs. I immediately had issues with Kohl's denying the return because the item comes vacuum sealed in a box and now was the size of a queen bed therefore could not be placed back into the box/resold. I returned it after several days of arguing. I still (over a month later) do not have my refund.

As most people, I was attracted to Kohl's credit card due to the savings that I could possibly receive. DO NOT DO IT!!! This is how they make their money. I sent payment through my online banking on the 30th and they did not process it until the 5th and therefore charged me a $27 late fee. When I spoke to the supervisor he said that there was not a "grace period" and that I owed it. I promptly closed my account which they didn't care about even though I max out the credit card almost every month. I will never shop there again! The credit card is a scam!

I have just spent 1 hr on hold to close my account and dispute with the fraud Dept two charges from California. They put me on hold and laughed in the background... How do you dispute charges? The corporate office is the same as all the numbers issued. I can't even close this account.

We always heard that Kohl's customer service and return/refund policies were crap, but never believed it until now. We had two problems back to back. 1st the moron cashier failed to add the gift cards we repeatedly told him we had, he lied and said he had already scanned. We didn't notice he did not scan crap until we got home, then we had to return next day to get price adjustment. "Customer service" rep was rude, refused to give refund back to our credit card because main "account holder is not present." We brought back all the items with the tags still attached plus the original receipt and had the credit card we used for purchase literally in our hands and Kohl's "policy" is too bad. We overcharged you, you won't get your money back if account holder isn't there.

Always having paid my bill on time. I recently overlooked my emailed bill and owed $11.73. Because of this they sent me a letter suspending my account from the collection agency. I called them very upset and said why didn't they mail me a letter before suspending an account. They said they had to email everything. I said, "So why didn't you email this letter." Since they did mail me this letter it would have been better customer service to mail me a letter saying if this is not paid by a certain date they would suspend my account. I was livid that they would go so overboard by suspending my account through collections over $11. I talked to customer service and a manager and they both acted like they didn't care. Kohl’s must be hard up for money if they have to be this difficult about $11. They handle customers and their accounts very poorly.

I interacted with a Kohl's customer service agent over online chat - found on the Kohl's website. I must say, this was the easiest and most pleasant conversation I've ever had with a customer service representative! They accommodated my request with in a polite and speedy manner. My husband and I use the charge card and we had some difficulty with the card. The representative was very understanding of our plight and negotiated a reasonable outcome to the issue we presented her with. She even consulted a supervisor so that we could get the best service possible. Thank you Kohl's - you're doing a great job taking care of your customers!

When I first purchased a credit card through Kohl's it was brought to my understanding that I would not be charged interest so I have paid faithfully on my payments until each purchase was paid off in full with them. So I buy a coffee pot for 129. On my credit card and on my statement I notice they charge me interest so I called the manager up to find out why that is and I was told that I signed an agreement and that they charge interest no matter what and less you can pay the merchandise off in full all at once. I said to her well what is the reason for getting a credit card then if I could pay for the merchandise off all at once? It doesn't make sense at all. So I closed out my credit card with them and I will not reopen it. I have good credit and have been faithful in my payments. I don't understand why companies can't be more faithful in how they deal with the customer in what they say to them to try to get them to open up a credit card.

I have been having trouble getting my account 'up to date' even though I pay CONSTANTLY, serious every two weeks. Well, I got a collection call from Kohl's just now, and they wanted 3 times the normal payment because of no payments for 2 months. I asked why, my bank account showed the payments clearing. They said I'd have to talk to my bank about that because a bank I NEVER HEARD OF put a stop payment on those payments I scheduled, and they never were credited. I asked why my statements showed them crediting, and they said they didn't know. I was talking to collections, and only customer service could help me with that.

I purchased 2 Fitbits in November not giving a thought to being able to return one or both since they brag all the time about being able to return anything, anytime for any reason. I purchased them because the one I had broke and I purchased two with the intent of having my daughter help me decide which would be best for me. In the meantime my kids told me I should call Fitbit regarding my broken one which I FINALLY did! By that time it was past their one year warranty but THEIR customer service was exceptional and they sent me a new one therefore I no longer needed the two I purchased from Kohl's.

I ordered a portable carpet cleaner online to pick up in the store to save time. It took 3 employees multiple tries to pull up my order. When I brought the item home and opened the box, I saw that it was used! This was not a clearance item. I never buy returned items and they should not fill online orders with used products. Buying online took longer than if I had just gone to the store from the beginning, I would have spent less time and purchased a NEW product. I also didn't receive my Kohl's cash.

I placed an order on March 10th for 20 towels on Kohls.com for $75.43 to be picked up in store in West Melbourne FL. I received a notification that only 18 were available and my new total was $66.69. Due to some reason I was not able to pick up the order. Ideally order would expire in 7 days however I got an email on the 14th day. Till date I haven't received a refund. I called the customer service number and kept getting bounced between credit and kohls.com and finally was told to call the store directly. The store refused to believe my card had already been charged as they said it should be only when I pick up which was not the case. They advised me that I should come to the store and they would call customer service. I am no longer in the area living 500 miles away so that is extremely impractical esp for the amount. Terrible!!!

Went to purchase luggage, store associate helped us and said rebate is good for 100.00 off luggage if they total 300 or more before sale price or using our Kohl's cash. We talked to the store manager at cash register and she confirmed. They had accidentally left all the luggage in one of the bags we were purchasing. There was still a tag that said, "Sales associate please remove luggage inside." She had seen the tag then took stuff out. We asked her about rebate she said item has to total over 300 before sale price. So she said we were going to get rebate. Waited for months still no rebate, then we searched email and seen decline. No one wanted to help us after waiting on phone and Chat line.

On my previous order, Kohl's not only sent me the wrong bra, but it had been USED & smelled of smoke & detergent. And again they sent the wrong item. I called customer service in Nicaragua twice and the call center in Mexico the 3rd time. Still could not get the issue resolved. They want me to drive half an hour to the nearest Kohl's or wait for UPS to pick up. They promised UPS would call me first, that did not happen. If you message them on FB, you get a BOT. Not only have they lost a customer, I'm returning the entire order. Kohl's could not survive without their promos & rewards programs. That's a sign of a very poorly run business. I'll stick with Old Navy, Zappos & Amazon.

I placed an order for a dress on Thursday for a wedding on Saturday so I paid almost as much for next day shipping as I did for the dress. I check my email and it said my full order had been shipped. I tracked it and it said estimated delivery for Monday. I called Kohl's, the guy (can't even begin to try to spell it) said NOTHING about that it had not been shipped. Just credited me the shipping charge and said I needed to call FedEx because it was their fault.

I bought a product at Kohls.com. After 45 minutes I've noticed that my delivery address corresponded to a previous one. I could not cancel this order because the time frame to cancel was 30 minutes! This order is going to Illinois and I live in S. Carolina. They didn't provide any solution only that I will need to locate the delivery provider, which they didn't know! Terrible policy!

I bought a pair of maternity pants from Kohl's that were $40. I never wore them and they had the tags on them still but I did not have a receipt because it has been almost 9 months since I bought the jeans. I went to the store to return them and the cashier proceeded to tell me that all of their maternity clothes are on sale because they will no longer be carrying maternity clothes in store and then she told me I could get $4 in store credit. I am absolutely disgusted that my $40 pants could only be returned for $4. I will never be returning to Kohl's. How would anyone want to shop at a store knowing they will not get 90% of their money back if they want to return an item! Absolutely outrageous!

I bought a Playstation 4 game system. Within 4 months the system completely shut down. I tried to return it but I was given the runaround. I wasted 350.00 for a defected system. I contacted customer service I was told I had a 30-day warranty. That's CRAP! I will NEVER SHOP AT KOHL'S IN THE FUTURE, BUYERS BEWARE. SAVE YOUR MONEY AND HEARTACHE.

Kohl's does not take discounts off of the majority of the products they carry... but I can earn Kohl's cash paying full price... I can get same products elsewhere and use discounts and it is much cheaper. Their products are 3 times price as everywhere else and their products are cheaply made, clothes do not last at all. Just like Junky Jeweler. Also they claim they price match. Well that is an outright lie. You are better off shopping at any department store. Even the higher end stores because it will be much cheaper in the long run!!!

I shopped yesterday, Friday, May 19 - went to check out and realized the $15 off of $50 coupon wasn't good until Saturday, May 20. The clerk at the register told me to just take all my items to Customer Service and they will hold them for me for 24 hours. At Customer Service the clerk put the items in a clear bag and had me write my name on a piece of paper. She wrote on the same piece of paper to hold until May 20. I went to Kohl's at 9 AM on the 20th to discover they could not find the bag at Customer Service. Of course all the items I had gathered were no longer found in the store. Only some children's pajamas were on clearance; the other items were just on sale that started Friday at 3 PM. It is such a shame employees cannot do the right thing! The store manager could have cared less!

I never received an e-statement at the email address provided so would go online and view my account and make a payment based on the on-line statement. The statement cycle ended on the 16th and I paid on the 17th (2 weeks early because it wasn't due until the 1st of the next month). The on-line payment would cycle before statement ending and it would count it as late every month even though it was clearly paid early and consistently. I received a late fee every month for $27 and they would only reverse one of the fees because their policy is to only allow one even though they were clearly inaccurate and online doesn't match payment revenue cycle process. I closed my account and plan to be sure it is not on my credit report and dispute it. This is crazy unfair and someone needs to pay attention to the way consumers are being nickeled and dimed like this. I refuse to shop at Kohl's any longer!

On October 1, 2016 I, Tina ** ordered merchandise totaling $162.12 from Kohl's.com official site for online order. I called Kohl's.com and talked with Scott and gave my change of new address and received an email verifying they received confirmation of new address. On that same evening, I called them due to having an issue with Kohl's previously with shipping to correct address. I checked my order confirmation to see where the address was shipping to. Once again the order was being shipped to South Carolina instead of Florida.

Matter was resolved. $22.63 was credited to my account. I am removing previous complaint. Was a matter of misunderstanding.

I purchased a Roomba for $512.99 and it wasn't working out of the box so I returned it for an exchange and they told me that this Roomba is not available and then told me to get a refund but it has to be done through Corporate Headquarters because of the amount and I said Ok. 3 weeks later I received a check for about half the amount $282.00 so I contacted Kohl's for the remaining balance and they told me that is what I'm getting so I ask for the item back and the CEO secretary said that I won't get the product back either because the product was already returned to the manufacturer. I asked to speak with a higher up or a manager and she stated that she is the higher up. There's no one else higher but the CEO and he won't speak to me. Everything goes through her.

I'm actually surprised at how horrible Kohl's is, at least placing an order from their website. It has all turned out to be a very frustrating experience. Placed an order for an item on a wedding registry. Just before finalizing the order I wanted to make sure it was being shipping to the wedding couple and not me. I clicked on the shipping tab for the order and it showed... their name and info. I then tried to go back to finishing the order and I couldn't. I had to start over. Entered all the info again. It asked me to provide an email address. I did and it said I had an account and needed to log in. I logged in and of course had to go thru the entire order process for the third time. Took me 30 to 40 mins to order an item but I got it ordered.

I placed an order to purchase the Apple Watch Series 2 on Monday night (April 24, 2017). Right away my order was cancelled and advised to call into Kohl's customer care. I called right away and the rep I spoke with advised that the purchase was larger than I normally make online so it was cancelled. She asked if I approved the purchase and then said that she would have the rep that cancelled the purchase push it through. That was LIE #1.

Placed an online order with pickup at the store in the amount of $59.42. Was then notified that one item was not available. New charge will be $46.18. Checked my bank account and see I was charged $59.42 twice! I called their customer service and was told this is their policy and when I pick up the order, which I did on the same day, the new charge of $46.18 will then be charged to my bank. This didn't happen. So the $59.42 x2 is still pending and holding my available funds for 72 hours. Kohl's is holding my bank account hostage for double charges that aren't even for the correct amount. Will never shop at Kohl's again. Their customer service wasn't helpful as usual as this has happened to me twice. BE AWARE of Kohl's policy to charge twice and then hold for 72 hours.

I am creating this complaint so the public is aware of the awful experience I have had attempting to resolve an issues with the Kohl's company. In February of 2015 I was notified by my credit report that I had an unpaid late charge on my Kohl's account. I had purchased some items from Kohl's during a tumultuous time in my life. We were moving, we were getting ready for our first child, and my grandfather had just passed. Usually if I have items that are unpaid, I would get an invoice, a phone call, letter, something to let me know I had unpaid items. I received absolutely nothing. The only notification I received was from Equifax months later telling me I was charged 30 days late on my Kohl's. I have never been late with any payment in my life. I was complete shocked, and called Kohl's immediate to pay off the entire amount. I couldn't believe that there was no notification from Kohl's about this charge.

I decided to buy my daughter's Easter dress offline because I couldn't find anything in the stores. I ordered a pretty coral color dress. I placed my order on Thursday night April 6 and didn't receive the item until April 14 which was the schedule delivery date two days before Easter. When I got home from work I knew the dress should be at my house. Got home and my daughter was so happy to finally get her dress. When I picked up the bag I knew it felt too light but I just let that pass and figured they had it wrap tight. When I opened the package it was a man's shirt, nothing I ordered.

I ordered four items with Kohl's. The first item was a Rumba Vacuum, next was a balance ball chair, next was with a humidifier, and last a gift wrap holder. The two orders I had problems with was the humidifier and chair. I ordered the humidifier February 20 and it was supposed to arrive February 24-27, it never showed up. I called Kohl's twice and paid March 8, for shipping price of the Balance Ball Chair (paid item through Kohl's Cash), and paid for the humidifier. Suddenly out of the blue the humidifier came March 20, in a nice not weather damaged box. Then I called Kohl's and let them know my order has arrived. Then they charged me twice, for the same item. I paid it and asked Wells Fargo to dispute one of the charges. They charged me again on Thursday April 6, via an email with a $25.00 credit check fee. I paid it and immediately closed my Kohl's account.

I just received an email that my Kohl's account information was updated and that an order to the tune of $119.82 was going out to my new address in Tarbo, NC. Funny. I do not remember moving to NC. So I called the number, gave them the account and all the info, but because the card was in my wife's name, they needed to talk to her. OMG - they don't care that my card was compromised at their store. They want to talk to my wife. I told the lady my wife was working but she did not care. She would not do anything until speaking to my wife. GREAT CUSTOMER service Kohl's and so much for your customer's fraud protection. Mark your name up with the other's that have had their systems hacked.

I went on the website to chat with someone from Kohl's regarding a price adjustment. I have done this in the past and had no problems. In fact it was a pleasant experience before anyway. I purchased a crib and a mattress, a present for our new grandchild, our first grandchild to be exact. I set it up to be delivered to our daughter whom lives in another state. This is one of the reasons I purchased online so that I would not have to worry about sending a gift to her.

I ordered some items in November 2016 for Christmas. The total cost was $61.61. I watched for the bill, but never received one. Looked at the receipt with items, and it looked like I had paid for it when ordered, which is what I usually do, so didn't think anything of it. I then left on vacation on 1/16/2017, returned home on 3/5/2017 to 3 phone messages on my landline which I couldn't understand. So called Kohl's and they said I never paid??? So why did you wait so long to call me, and why no bills. They say I never changed my address or phone number when I moved 3 years ago. I say I did. Now they want about $200. Finally after speaking with Gabby and supervisor Carlos, which I could not understand what he said. I finally had to pay $134 dollars to stop collection. I had this account for at least 20 years, never paid late, yet had to pay over double the amount. Too rude people. No less. Will never shop with Kohl's again.

Customer service was the worst. Could barely understand them. Explained I ordered 2 day shipping for 11 items. When I checked the status of my order it only had one item for 2 day and everything else was standard. So I paid $17 shipping for a pair of $20 shorts instead of the whole $268 order I placed. I needed these items for my kids for vacation. They offered no solution to fix other than when the clothes come which will be while I'm on vacation to send them back. They have put me in a bind because I'm out the money on the clothes until the items are returned money that I could have used on my vacation. I'm literally in tears. I was told 3 different things by 3 different customer service reps.

There was a problem with my online account, and they misunderstood my instructions. They closed my credit card account. I asked for them to reopen it, but they said they would have to listen to the recording of my call to Customer Service. They did not reopen the account. I do not believe they listened to my call. I had to call Customer Service back several times before I could get someone to help me, and then they never did what they said. I had to apply for a new card. My advice is to never call Customer Service for help, and to just close your account and start a new one.

I ordered 2 KitchenAid Stand Mixers at $350 each for Christmas. Kohl's advertised on-line & in the newspaper that with the purchase of this Mixer there was a $50 mail-in VISA Rebate. I mailed in the Rebate Forms for each mixer. KitchenAid said I was limited to one rebate per address. This was not disclosed except in VERY TINY print on the bottom of the rebate form. Kohl's Customer Service said it wasn't noted any place in their ads or online either. KitchenAid refuses to give me the $50 for the second mixer. If I would have put my daughter's address on the second rebate, she would have gotten it. This is deceiving the public and I'm not happy. I would return it but I would also lose some Kohl's cash. So BEWARE!

I have just placed a second order with kohls.com, which was rejected. The reason? My billing address is my home, but the shipping address is my job. Why is this an issue in the 21st century? To their credit, the two reps I spoke with in Customer Service and Fraud Protection did their best to rectify the situation. However, for the second time in less than one month, this led me to not place my order again because the main item I wanted sold out (within not even 8 hours), and their antiquated internal system could not tell them or me when (or if) it would return. The only way they or I would be able to confirm is to keep checking kohls.com, which is highly inefficient. I had the same experience with another order last month.

I received a late fee payment on my bill. I have good credit and always pay my bills on time. I called to try to get this late fee taken off. The representative I spoke with in India would take the late fee off if I paid the balance with a debit card only. I had to give my card number over the phone. I did not like to do this. I feel uneasy I did this. The representative had animated skills, very fast speaking. I wish Kohl's and other companies would not do this for customer service problems. It's very impersonal, annoying, and leaves the customer with the general feeling of getting their ID accounts spread all over the world.

Placed an order online and got 80 in Kohl's cash but I used it. I returned the item so I could exchange it. When I returned the item, they did not refund the whole thing because I had used the Kohl's cash. On the "exchanged" order I received a Kohl's cash again. I called so they could remove the second Kohl's cash and refund me the whole amount from the first order. They said they couldn't do that so now I am forced to spend the Kohl's cash or lose the 80 dollars that they stole from me.

Was told I could get a custom bra at store. Wrong. Was told I had to order it over the internet. Spelled address 4 times only to have it sent to the wrong address because the cust service spelled it wrong. I am a disabled and have been waiting for over a month for my money to be returned to my account. They promised it would be returned by the 22 of February 2017. Still not here. This company really suck. I will make it my mission to tell people what a rip off this company is.

On 2-20-17 at around 10:30 PM I ordered a stick blender using a guy named "Peter". He acted suspicious & took very long time to place my order, as if he was shopping. It turns out he was shopping, and he placed an illegal order USING MY GIFT CARD BALANCE! I had to get two supervisors involved to get my money back. This guy "Peter" used $42.45 to buy his wife some sexy pink lingerie: and used his wife's email address & street address. I never bought these two items & my account showed I would never receive them (no order number of info on my logged in kohls.com account). They told me that they are investigating & seemed they agreed this was retail theft & will fire this employee. Unbelievable. You can't even trust a Kohl's employee these days.

I bought a diffuser from Kohl's that leaked on my brand new table, ruining the finish. I sent Kohl's photos of the damage and receipts for the table and diffuser. Customer service responded twice and then asked me to confirm that my table was damaged. I never heard another word. I contacted the BBB who told me to contact the Bureau of Consumer Protection/Division of Trade and Consumer Protection in Wisconsin. I sent them the information and they contacted Kohl's and the Attorney General.

I recently moved to GA and now I'm close to a Kohl's department store so I've tried it out three times and now will never go back due to poor customer service. 1st time I went in was to buy a belt for my husband. As I was looking for the right size a 49+ year old worker excused herself as she started throwing belts on the floor to organize and add more. I then moved to the other side to see the selection there but she followed and pulled those belts as well. Never asked if I needed help. I assumed it was a one time Incident and left. Gave it another shot... This time was looking in the Nike section for outfits for my daughter... Same thing!!! Moved racks around while I was looking. At least she was polite and said, "Excuse me but I have to get these moved." I couldn't believe it happened a second time.

I tried to use a $12 REWARD card yesterday and it was turned down at the register. I tried several times, then left the merchandise there. When I got home I called the number again and it said I had $12 on the card. I went back to the store today to use it, and it said there was $0.00 on the card, so I left the merchandise again. I called several numbers, listened to computer generated voices, then finally got a human. They gave me the OTHER number. I called them, and it said I had to call the first number! I was back and forth with calls, but no help. I talked to several workers and they said the card was used at a boutique in CA. I looked up their website and it was for young teens. I am senior citizen. I did not use it.

I absolutely cannot believe how long it has taken me to return two pieces of defective wall art to Kohl's. Just got off the phone with my leasing office for the ninth time because UPS won't pick up the packages because Kohls.com hasn't sent the shipping label. This is after two months worth of phone calls to Kohl's requesting the labels, every single time they tell me that the labels have been sent to UPS. If I ship them back another way, they will charge me. I cannot believe the lack of brain cells that the Kohl's employees I have spoken with have.

I have had two problems recently. Just like a previous reviewer, I had an extremely aggressive sales clerk who did not even ask if I wanted a credit card. After he rang me up, he shoved the application and pen at me. I asked if it was a credit card application and he said yes. I told him I did not want that. He said to go ahead and get the credit card, and just pay it off all at once. I couldn't believe it.

I just spent an hour on the phone with Kohl's. There was a charge on my card that I never made. I was transferred a number of times, repeating the same info all the way, hung up on due to bad connections, constantly asked to repeat my account number, only to be placed on hold so as to repeat my account number for the next gal -- who I couldn't understand. I was given another number to call whereupon I had to answer survey ?'s -- tons of them, before I could speak to a real person. This, compounded by their horrific online return policy, is why my Kohl's card lies in a heap of cut up slices. You do not deserve my business any longer. Goodbye Kohl's.

Fraudulent use of Kohl's Cash - I placed an order using $15 Kohl's cash on 1/22. I was informed an hour later that my item was sold out and the order was canceled. I was issued a new $15 Kohl's cash, but when I checked the value on the 29th, it was 0. I did an online chat and they say it was used. I had no record of using it, so made a complaint to Kohl's and they say it was used at their North Chesterfield store. I have never been there, I am in California and I think that store must be in Virginia.

I ordered a memorial necklace for my daughter-in-law as a Christmas gift, because her mother had just died. It was supposed to arrive three days before Christmas, and it never did. I called Kohls.com customer service so many times I lost track. I could barely understand their service representatives (with their heavy accents) and they all told me, "Don't worry - it'll probably show up eventually". I didn't have any gift to give my daughter-in-law for Christmas, which was humiliating. After Christmas I spoke to someone at Kohls.com who promised me a refund. I'm still waiting on that refund. I will never buy anything from Kohl's again.

Over 1 1/2 years ago, I ordered a dress from Kohl's online and to date they are still harassing me for to pay for an item I returned. I would recommend no one do business with Kohl's since their bookkeeping and return business is very poor. Clearly Kohl's is not customer service oriented.

I used the Kohl's online bill pay to pay off the Kohl's charge on time and in full. Got a confirmation screen. Nothing ever got submitted to my bank. Got stuck with a late fee and interest. Kohl's customer service will only try to get you to pay the bill, no help. Beware, their site doesn't work and they hope you won't catch their mistake in time so that you get extra fees tacked on. Pay only in person in a store where you get a physical receipt, and avoid shopping at Kohl's. Their sale prices aren't really a sale price when you consider the hidden fees and possible ding on your credit score.

October 11th 2016 I placed an order with Kohl's over the phone with a "sugar sweet" agent using my Kohl's cash. After a few minutes I received an email saying it was cancelled. I called their 800 number again and placed the same order again with another "honey sweet" agent. While trying to place the second order the agent told me she cannot use the Kohl's cash I used for the previous order which was immediately cancelled as it has not been returned back and it may take up to 48 hours for it to be returned. I could use only $112 out of the $900 I had in Kohl's cash. The second order went thru shipped and delivered but from that day till today my Kohl's cash of $787 was never returned to me.

It was very disappointing when I went to return Haggar pants without receipt and people told that this is not from their store. When I showed similar pants twice to them they refused again to return it. It was horrible experience because I am literally drained out just to return Haggar pants which I bought for my father. What a waste of time, money and energy.