Kohl's Reviews

Kohl's is obviously a fantastic retailer (one of my favorites in fact... I'm always recommending Kohl's to friends, acquaintances and business professionals) which is why I first checked Kohls.com this holiday season before spending a ton of money at my online favorite retail giant... Amazon. What a nightmare (and huge disappointment) my purchase experience at Kohls.com was, shockingly so... mostly because it's 2015! I haven't seen these kinds of mistakes since the late 1990's. It appears that Kohl's has never hired a systems engineer to map the flow of orders in an efficient and effective manner (the way Amazon has).

For those of you that shop at KOHL'S. Over a month ago I ordered all my Christmas presents from kohls.com. Two hours later I realized I was sending the things I had just purchased to my old college apartment complex in REXBURG, IDAHO. I immediately called customer service who told me they couldn't help me and that I would need to get in contact with the shipper who they didn't know. SERIOUSLY? Okay. So day after day I'm calling FedEx, and UPS, and Kohl's, and the apartment complex and no one, NO ONE, is helping me. Finally I see that my things have been delivered so I call the apartment complex to see if they could come up with a way to get my stuff here before Christmas and they said "Oh we sent all your stuff back because you don't live here anymore."

My name is Antonio and I went to kohl's last week in international mall and I tried to return a pair of Dr. Dre beats remix and I went to the cashier and asked her to please return them because my aunt gave them to me as a gift and she treated me very rudely and gave me attitude saying that those beats weren't from there and that made me feel like she was calling me a robber or criminal so I ignored her and I told my aunt to return them for me please and she went and tried to return them also.

Reading through these reviews, I can see that a lot of people had the exact same experience I had this Christmas. I ordered about $200 worth of items, many of them were Christmas presents. Let me say I have been a longtime customer of Kohls and usually it is manageable. This time was the last straw. I received two items that were completely wrong. Someone else's Childrens toys (I can only assume it was a present for their daughter that I'm guessing they never received). Spent about 2 hours on the phone with 3 different customer service reps who did absolutely nothing to help me.

I placed an order on 11/30 for 2 products. On the day I was supposed to receive them I checked the status and the product was damaged and marked unable to deliver. I completely understand that and appreciate not receiving a broken product. I then called to see if was going to be possible to receive the item prior to Christmas as the products were gifts, this was on 12/11. The first CSR hung up on me while I was explaining the situation to her, I called back and the next CSR seemed to accommodate the problem and provide a solution. When I received the new order confirmation email, she had intentionally replaced my original item with a different product. Later I found out this happened due to Kohl's being out of stock of the 4 pc wine glass set I originally ordered.

I ordered a Venetian Electric Scooter on December 2 and by December 18, I still hadn't received it. So I called Customer Service and they informed me that the item had been out of stock since the day I ordered it! I got very angry and asked them why they took my money if they didn't have it!! As a single mother on disability and no child support, I had been saving whatever money whenever I could to buy this for my son!

I have been constantly trying to place an order for $160 worth of Nike clothing but keep receiving a "Sorry, something went wrong, please try again later" message. I tried everything from re-ordering, confirming registration, site suggestions, restarting my laptop, and for the past 7 hours nothing has worked. I had no problems with ordering items off Kohl's.com last week. If I try tomorrow morning and it still persists then I will no longer be purchasing from them.

Kohl's has been a disaster to work with. We have worked with two stores involve Littleton and Lakewood. We were not able to get anywhere with anyone from either store including the store managers. I have ordered a product online and hope that I will received what I ordered. In trying to receive a refund Kohl's has screwed me out of money. The store manager has refused to make up the difference by handing me Kohl's cash which should I do not plan to use in the future and is only good for one week. I am very disappointed that Kohl's has decided to treat their customers the way they do. I am hoping to receive my Christmas gift from Kohl's as promised.

I ordered a stroller from kohls.com and got confirmation of my order everything was ok and approved payment. There was a deal for every 100 dollars you will earn $20 Kohl's cash. The total amount I have ordered was $582.99 and there was need to be minimum of $110.00 cash back. :) What you think? They just cancel the order themselves and telling me there was a problem with order and they cancel but no one could answer what was the freaking problem. No one knows. Offering me to place order again without Kohl's cash back and current active deal which is buying one and getting another item for free (buying stroller and car seat was free) so they just cancel the order which was new year's gift. Need to deliver by that time so now we looking for another gift for new born baby for new year. Also they were waiting for strollers that we buying them so its sucks and never will deal with these guys. Fully BS and fully **.

I went to return a Christmas gift and Kohl's took $20 off the price paid, and issued it to the purchaser in Kohl's cash. The gift was only returnable for 80% of the original price. Why do retailers have to be such sneaky weasels?

Ordered all of our kids Christmas gifts online. They charged my debit card but didn't process the order. Called customer service was on hold for 1 hr only to get hung up on twice. Put in a second order. Paid again via phone. Wrong items shipped. Received 3 tables clothes instead of toys on Christmas Eve. Ruined Christmas for my kids. Every customer service representative I spoke to gave me wrong or contradicting information. They asked me for sku numbers and weren't even listening to what I was saying. They can't even follow basic directions. Now I have to wait 10 business days for 2 refunds. And that's if they are capable of processing it correctly, which I highly doubt considering they can't even hear numbers correctly. No refund and no Christmas gifts. Extremely frustrated and disappointed. Would never recommend!!!

I ordered an e-gift card through Kohls.com on the morning of Christmas Eve, thinking it would be a quick and simple last minute shopping purchase. Kohl's sent an automated email confirming my purchase after I placed my order, but they had not sent the e-gift card yet. After two hours of waiting to receive it by email, I contacted Kohl's customer service. The customer representative explained the e-gift card purchased had been blocked for possible fraud by their verification team. I thought that was strange, but I asked how can I prove that it was as a valid purchase (and billed to my credit card). The customer representative explained someone from their fraud department will contact me shortly by the contact information on my Kohls.com account.

Placed 3 orders on 12/7/15 and 1 order on 12/8/15 from Kohls.com. As of 12/23/15 I got 1 order and 1 item from 2 other orders. The 2 items were sent ups. According to tracking #, orders are pending. They went from delivery dates last week to pending and still nothing. Delivery on 1 shipment is 12/29/15. 12 of the items are my grandson's presents. FedEx and Kohl's both have made my Christmas a very bad one. I will never order another item from Kohls.com only if they can ship ups. Koh'ls took the cheap way out. FedEx smart post to save money. Rename FedEx dumb post. Just a note... 1 of my packages according to tracking sat in Ohio 5 days and another took 8 days to get to PA. where I live. BUT still no packages.

I placed an order on Dec 10 and still have not received the package. It was shipped via Fedex on 12-10 and then the tracking stops on Dec 17. I spoke with a Fedex representative who informed me they are unable to track the package once it is sent to smartpost (USPS). I had them put a "trace" on the package but they still don't know where it is. They suggested that I call Kohl's and ask for a refund. I called Kohl's only to be told that due to the volume of packages the Fedex and postal service have, I must wait til Dec 29 to put a loss claim in to kohl's. I asked them to put a "trace" on the package but was told they could not do so until Dec 29.

I ordered a Bears sweatshirt for my son this year through their website. The shipping delivery date was for 12/7/15-12/11/15, on the 11th the delivery date was changed, and that was okay. When I still had not received it on 12/16/15 I called kohls.com to see where it was. I was told it is lost, it takes weeks to track, but if I would like I could re-purchase the sweatshirt and I will be refunded for the sweatshirt I did not receive in about a week.

I ordered on December 6, 2015 and was told it would be delivered December 10 - December 17, 2015. Still have not received item and Kohl's blamed it on the shipper and says that there was a problem with the shipping and it will be shipped back to the warehouse. It is now December 22, 2015 and I am short my gifts. Kohl's.com sucks.

I ordered on December 4th and as of today, December 22nd, I am missing 5 items. The items that I have received came in separate packages in the last 2 weeks. Meanwhile, my orders on kohls.com state that my order is complete and I have been charged. The first time I called to track my shipment after 2 weeks they tell me that it is sitting in a facility waiting to be shipped and blamed it on FedEx. I am on my 3rd phone call at this time trying to track my last 5 items. I have been on for over a half hour and they finally were able to tell me where one order is. Now I have to go through the same ordeal to find the other order. They said they would refund my shipping because what I ordered did not get here early enough for me to mail it in a package to my son. Think twice before ordering online with Kohl's.

My on-line order arrived with the wrong item. When the store did not have the correct item, I tried to purchase other items to keep my Kohl's cash. The rude customer service person at the Doylestown Pa Store said I could only get the same item or an item with the exact price. I actually wanted to get several items that were more expensive and pay the difference, but it was not allowed. What business would discourage more sales?? What happened to the old well run Kohl's who cared about their customers and practiced business common sense. Take your business elsewhere.

First let me start off by saying I have been a huge fan of Kohl's for years. Every year all of my holiday purchases have come from this company. Now here is where the issue starts. I went online to purchase 4 set of socks. When my order arrive it was wrong, so I phoned in and talked to a young lady. She then started a case for me. At that point they proceed to tell me I needed to drive to Kohls to exchange the item. I explained to the young lady that the reason I ordered the item online is because I do not have time to go to the store for a mistake that was not mine. Next she stated that she would send me a second set all I would have to do is purchase the item and they would refund it. So I did and it came back wrong again. Now this is the second time.

Placed an order Dec 6. Received the order Dec 21. Order was missing an item. I called customer service And was told that the only thing they could do was refund my money. I explained to them that the item was for a Christmas gift and that I needed to be sent out immediately. The gentleman said it was all he could do. (Which was nothing.)

I ordered my husband's sneakers online because they never have them in stock at the Mantua NJ store. Ordered Nov. 30th to be delivered 4-11th of Dec. On 11th no shoes, I contacted Kohl's and they said delivery between 12-4 pm the 12th. Never happened. Tracking was not changed from 12th to the 19th. Package untrackable. I'm still waiting. Very poor business ethics. No support from anyone involved. Will never deal with Kohl's again.

Ordered a sofa online, called in plenty of time to cancel order. Sofa was tossed into my backyard, anybody could have taken it. Had to cancel due to a death in the family. If it had not been for our neighbors it could have been taken or damaged by the rain. UPS never let us know it was in our backyard. It should never have been delivered, I cancelled the order. UPS kept saying they would pick up sofa and return it but never showed up, called them numerous times. We finally returned it ourselves.

In the past 2 months I placed 5 orders online each with multiple items. In Each order some items were delivered timely, some others were returned to Kohl's as "undeliverable/invalid address". I've been using the same address for all purchases but some just don't arrive. For each complaint, Kohl's offers to give you a refund but this happens only "when they receive the returned item". I buy online from other stores too and don't have this problem. For some reason it only happens with Kohl's. I'm very disappointed, terrible experience. No more business with them.

I ordered a few items through Kohls.com this Thanksgiving. I was really thrilled because I ordered a HP All in One printer that was regularly $79.99 and I was getting it for $21.99. About a week later, my items arrive, but no printer. I contact Live Chat through Kohls.com and the representative was very friendly and kind to me. He informs me that he is sorry, but the printer was out of stock and that item on my order had been cancelled. I explain to him my frustration because I wasn't informed of the cancellation before speaking with him. I didn't receive any notification stating my printer was out of stock and that item was cancelled from my order. The Kohls.com representative tells me that once the item is in stock, which will be before Christmas, I can get the same item for the same price.

I contacted Kohl's customer service regarding earned Kohl's cash ("KC"). It had been emailed to me and wound up in my spam folder. $45 worth. It expired a few days before I found it. After my first email I received a promising response stating that the correct action would take place leading me to believe they would honor the KC. I received a follow-up email that stated, and this is a direct quote from the email, "Kohl's management has decided to strictly enforce policy regarding KC in order to DRIVE URGENCY, TRAFFIC, and SALES." Yes, they had the nerve to tell me that customer satisfaction does not matter... only urgency, traffic, and sales matter to them. Shop there if you will, but be aware that you are on your own and will not get anywhere with customer service if you have a problem. I am boycotting Kohl's and invite you to join me in sending a message that consumers matter.

I ordered a $99 pair of boots for my husband for Christmas. They were supposed to arrive yesterday yet the package arrived today instead. Opened the box and it was not my order. Not even close. Pair of men's slippers. I called Kohl's immediately in hopes that they could get the correct order shipped to arrive before Christmas. I was told that the only way to get my order would be to re-order and PAY for the item again (less my 20% off coupon that I had used with the original purchase) or I could drive to the nearest Kohl's that has the item in stock and do an exchange. That is a 70-mile round trip! Also, no guarantee by Christmas. They said that they would refund my original purchase cost ONCE the wrong item was shipped back! Are you kidding me!?! What kind of policy is that? So they will hold MY MONEY until I send back their ugly, cheap slippers? Never again, Kohl's.

I ordered a pair of boots and a Christmas ornament with my Kohl's cash. When I received them the ornament was broken and the boots were the wrong color. I called Kohl's.com and they said since I needed them right away, I would have to order them with my Kohl's charge. They said then I would have to bring the items into the store and they would credit my account back. So I brought them to the store and the store would only give me a merchandise credit telling me I would have to come back in once I received my items and then they would credit my account which is not what they told me on the phone.

I placed a order on December 5th. Was told it will arrive between the 15th and 17th. Received half my order then on the 17th I called to inquire about the other half because label was created on December 9th. Was told it was FedEx fault and there is nothing they could do because it was the holidays even though I will not receive my package until after Christmas (Post office will receive my package on the 24th). Will never shop at Kohl's again. Cutting and canceling my charge account.

I ordered an electric blanket for my MIL for Christmas. I live in Illinois and she resides in WA. Makes sense to order from kohls.com. Wrong. She was shipped bed sheets not an electric blanket. She had called as did I. They were not willing to ship the correct item till they receive the sheets back. This is so wrong. Now she will not have her Christmas gift for the holiday. She does not live near a store so returning in store is not an option. This was their mistake. I spent nearly an hour on the phone and now I'm having them send a return box and getting a refund.

I placed an order for Christmas gifts over the phone. I was asked if these were gift items I was purchasing and did I want them gift wrapped. I said yes to both and explained that I wanted the slippers and PJ's gift wrapped as I was having them shipped straight to my mom. I was given a confirmation # and told I would receive an email with order confirmation. I reviewed the email right away and noticed that the gift wrapping hadn't been added. I immediately called back and was assured by the customer service rep that gift wrapping had been added and that I would receive a modified order confirmation via email.

This was the worst customer service experience I have ever had. They didn't send me two items I purchased. I contacted customer service and it took them days to get back to me. After going back and forth with them, they agreed to refund me the money. I asked for the items to be shipped instead and they said they couldn't do that, but that I could reorder them (if I could reorder them, why couldn't they ship them to me?). Then they refunded me the wrong amount of money. When I questioned them on that, they said they would refund me some with store credit (which was fine with me) but that they sent it in the mail and it would take 14-30 days! Then, I had received Kohl's cash for purchasing the items (and other items as well) and they took that away from me and deactivated it since they considered this a return (like I can return items they never sent me).

I placed an order on December 6, 2015 and it was sent out. As of December 10 it left Fuquay Varina. It then travel to Charlotte on December 12 at 1:15 am. It's been there since. Still sitting in Charlotte and it's not schedule to arrive till December 19, 2015. That to me is very sorry service and I will not order anything else online from them. I called FedEx tonight and they said it the way the shipper ship it now they have to wait till USPS picks it up to delivery.

I ordered items from Kohls.com on 12/4- should have been plenty of time for holiday delivery. I realized the following day that I had them sent to my office instead of home. I tried to call to change the address and was told that couldn't be done- it was already being assembled. It is now 12/15 and the website says my items have been shipped but the tracking numbers for ALL OF THEM don't have any delivery dates or even that they have been picked up from Kohl's- only that a label was printed. So there's no way to tell when or if these items will be delivered by Christmas.

I was out of town and called to make a payment with a credit card not realizing they would not accept credit cards. I made arrangements with the rep to pay cash when I got back and he would make sure there were no late fees. When I returned I make the payment just like we discussed, late fees started showing up. I have contacted them numerous times and they will not work with you. I get constant harassing calls all day from them, from all different numbers never leaving a message. I have contacted them 3 times to fix the problem and I have contacted the BBB and they twist it to be your fault. I will never go to Kohl's again and in my opinion, they are a horrible company taking advantage of the customer's good faith.

I ordered an electric pressure cooker on December 1, 2015. Fifteen days later, and the product has not been received. I contacted Kohl's about this, and was basically told that "Oops, well sometimes shipping speeds are estimates." I paid for expedited shipping, and I would expect to have this within a week, rather than almost three. When trying to comment about the shipping issue, the customer service rep via chat told me FedEx had updated my account and it would be here 12/14. It's 12/15 and FedEx is stating not until the end of the week will my order be received. So in other words, the representative simply lied to me to get me off of their case.

I placed my order with Kohl's online for a dress for my stepdaughter to wear to her Christmas Party at work. Online it stated that my order would be delivered no later than December 12th, which was fine since her party is not until the 17th. I called FedEx on Saturday and there was no update. I called FedEx again today and now I'm being told the dress won't be delivered till the 17th!! I promptly called Kohl's customer service. The first rep I spoke with (after holding for 15 minutes) had me explain the situation and then told me I would have to PAY FOR THE DRESS AGAIN to get them to NEXT DAY the dress. Then when I displayed my dismay, he disconnected the call. I called AGAIN and held for another 15 minutes only to explain the entire situation, get put on hold and ultimately DISCONNECTED AGAIN.

Kohl's after purchasing Christmas presents they inform they do not have boxes. After calling customer service quote "It's due to environmental issue", but they are selling boxes in the store??? It took 5 calls of being disconnected, transferred, "we will have someone contact you" which never happened. It took asking for a supervisor to say "we don't have boxes." The one statement they made over, and over is "We are sorry for any inconvenience". What a line to keep saying so canned.

Our workplace adopted a family for Christmas. I pulled three tags for three of the family members and ordered gifts online through Kohl's, and used $30.00 Kohl's cash that I had received from a previous order. The order did not arrive as promised by Dec 8th through the 11th, today is the 13th and I have not received my order, as I need these gifts by the 14th. I went to Kohl's repurchased the items, I asked customer service what would happen regarding the my Kohl's Cash, she advised me that I would be forfeiting the cash, as the items will be returned. I called Kohl's Customer service and received no resolution. I was inconvenienced as I had to repurchase the items and now will have an additional $30.00 on my credit card that I had not planned on. THANK YOU KOHL'S AND MERRY CHRISTMAS TO YOU!!!

I ordered 2 cameras online and the order was cancelled and wrote me an email "if you have any question call to customer service," and customer representatives were saying that the order cancelled because my credit card has problem. I called again again different times same answer. I made a conference call with my bank and Kohl's. Then they agree it was Kohl's site mistake that they shown items without having stock. And they were unable to reprocess the order, and hung up on me without even finishing the conversation (happened 5 different times). I wonder why they're doing business if they don't treat customers nicely. VERY VERY RUDE BEHAVIOR, no more Kohls.com. Sorry to say 0 STAR...

Kohl's has the worse customer service I have ever endured. No competent, friendly or truthful workers. I use to be a loyal Kohl's account holder for over 15 years, shopping in store and online. They are always my go to store for most of my needs. Great selections and prices. But not anymore. Like I said, I am loyal customer. When I find a store I like, I stick with it. But being treated the way I was and lied to many times after several calls and then being hung up on. I am done. I will never shop at Kohl's again. I will drive out of my way and pay extra if I have to!

Shopping for items for your new home should be a happy occasion right? Not if you shop from Kohls.com. I spent over 1600 dollars on rugs. After a couple of weeks I tried tracking the packages. They kept coming up not found. So I called customer service who was absolutely useless! She said that she was getting the same thing and that I should call ups. After about a half hour of talking with this woman, I asked to speak with a manager. She refused. I tried. Along UPS and no surprise was told I had to deal with Kohl’s. So I called back and this time requested a supervisor right away.

There are a few issues I have had with Kohl's over the last year that has irked me. Mostly poor customer service. This most recent one pushed me to the limit and I needed to write a review. I ordered a ring from the online store and received an email confirmation that I would get another email when the item was shipped so that I could track it. This was important as it was a gift for my wife and wanted to make sure she did not see it. Well no email was sent and I called to see what the delay was as the date was the last day of the estimated delivery date. The customer service person on the phone told me that it had not been shipped as they were very busy (holidays, which I understand) but would notify me when it did. Well the same day, while I was out, the package did arrive and my wife signed for it.

On December 1st, 2015, I attempted to place an order for a Christmas present for my husband (shoes). As part of my payment, I used a $25 gift card that was given to me, and the rest I placed on my debit card. While waiting for a confirmation on the screen after placing my order, it took me to a screen and showed it as if nothing was in my checkout basket. I thought it was strange, but still assumed it went through.

Item was cancelled without authorization due to lack of stock. No notification and when I asked for a raincheck I was told I could reorder it in 4 days. Why couldn't they just have shipped it then? It was an inconvenience and she said I could have another item after this with free shipping. I told her it was now less expensive on AMAZON.

Returned handbag without a receipt and tags were still attached. I did not use my Kohl's credit card for this purchased and after waiting at least 30 minutes to be waited on, the clerk told me I could exchange it for anything in handbag dept ONLY for exactly $60 not even a penny difference. So I proceeded to the handbag section and after searching for about an hour, I realized every item ended with a .99. For instance $49.99, $39.99 etc. That practically made it impossible to meet the return policy/criteria. After searching some more I came across one for $60. I took it to the register for an even exchange and the clerk told me I had to go back to customer service because they could not do the transaction because the item was on sale for $39.99. Went back to customer service and different clerk told me I was misinformed and was able to exchange it for anything in the store for exactly $60. It didn't have to be a handbag. Geez!

This is the worst online store I have ever used! Never purchase from it! This is my first time shopping at Kohl online store because they have a deal for fitbit HR. So I purchase a fitbit HR and some clothes from it during Thanksgiving. For some reason, they put the clothes in one package, and the fitbit in another. A few days later, the clothes package was delivered by UPS, but the fitbit one was not. So I tracked it online, UPS says it's delivered. So I wait to see it might be wrong with tracking information. OK, in the next few days, the status was changed to "destination scan" forever, no delivery is scheduled. So I asked UPS customer service, they told me that package will be turned to USPS and USPS will deliver it because Kohl's choose some "economic ground shipping option". So right now I'm still waiting for the delivery.

I placed an order on kohls.com and somehow it is being sent to the wrong address. The system replaced my shipping address with a woman in Washington. I don't know her. I have called Kohl's multiple times every day for the past 5 days to try to get the address corrected. No one is helpful at their customer support department at all. I can't believe I have had to waste so much of my time trying to fix this issue.

A Kohl's store refused to match their kohls.com prices. I spent about $200 this weekend. Then I happened to look online and noticed all but one item I bought were less expensive online. The online total was about $50 less. I went back to the store and spoke with the manager and he would not adjust prices for me unless I returned the items I bought and re-purchased them online. I never saw anything posted at the store saying that Kohl's will not match their online prices. I ended up returning my entire purchase and shopping at other stores instead. I understand that this ridiculous policy is becoming more popular where stores won't price match their own online stores. I would be less upset with this policy if Kohl's made it obvious, and put it in writing in several places (receipts, online, store sign, etc.) that to get the best prices you should shop at the store, and online, and compare all the prices.

I will never shop at Kohl's again. They are the worst company to ever shop at. They have messed up 3 of my orders and have now even canceled an order without my approval. All of the items I purchased that they forgot to send are now sold out. Your customer service sucks. I don't want to be told you're sorry. I want my products that I have waited over a month for.

Kohl's just doesn't care about their customers receiving what they ordered. They don't contact you to resolve the problem. They don't give you the option to cancel the whole order. All they do is ship whatever they have. This will cause a huge problem if you getting free shipping, using Kohl's cash, or using a coupon. They offer no compensation like free shipping on your next order so you end up paying to ship the missing (cancelled) items for a second time. They do it so often that it leaves me thinking that this is actually not a mistake but done on purpose.

A RANT AGAINST KOHL'S!!! As most of you know I am home-bound after hip surgery this week. Decided to use some old Kohl's gift cards to get some shoes. Don't like Kohl's much but it was free money. Got most of my order and $15 Kohl's cash good for all of a week and 25% off promo. Of course I had to use it today or lose it and I'm not able to get out to store so to the internet I go. It is Christmas after all and I was hoping for a gift or 2 for my uncle. Spent like 3 hours trying to get the best deals mostly because for some reason it kept emptying my shopping cart and I had to keep starting over. Then it didn't like any of my codes for my Kohl's cash or the discount promo code THEY SENT ME.

I bought 4 items from Kohl's (winter stuff) last December 1. I need those items for my travel to a winter city by December 5 so I availed the two-day shipping which should be delivered December 3. December 3, I did not receive the items. December 4, I checked the tracking and 3 of the items will arrive December 5 end of day and the other item is scheduled the next Monday December 7. I called the customer service and I was shocked with the CSR response, that the items got delayed because of the huge orders during the week so the two day shipping was extended!!! First time to buy items from Kohl's and then I got this. Thanks a lot. I don't have the winter clothes I need.

I ordered 2 things and that 1 thing is sold out and the guys wrote "if you have any question call to customer service," but I am trying to call from almost more than 30-40 minutes, but nobody answer. If they sold out then why they put online or if somebody ordered then why they sold out. I don't have option to put 0 star otherwise I will put zero. This is very inconvenience for me, and I also bought so many things from Kohl's but now no more. Sorry to say 0 STAR...

Order placed with Kohl's.com on 11/23/15, shipped on 11/25/15. Checked status on 11/30/15 stated: "Redeliver next business day." Next business day 11/30/15 status: "Delivery area inaccessible." Totally false statement. UPS and FedEx were making deliveries that day on my street. Called OnTrac customer service 12/1/15, Tuesday morning. Was told package would be delivered by 5:00pm that day. CSR said "driver was new, from Phoenix, and unfamiliar with the area." I live 8 minutes from their drop box on Speedway Blvd here in Tucson. Was told "They printed out a map for the driver, and gave her my phone number in case she had any problems." Package was not delivered that day. Online status stated "WRONG DELIVERY ADDRESS."

I ordered pajamas online for our annual family Christmas picture. I ordered a x-large and was sent a medium. I called on Nov. 24th, and spoke to Carlos who was sending me the correct size. Called again on Dec. 2nd to find out he never set it up to send. Was suppose to have a manager call me yesterday to discuss and no one ever called. KOHL'S DOES NOT CARE ABOUT CUSTOMERS!

Hi, all my friends who read review about Yes 2 rewards card and about them customer service on phone call, with me it's so rough and I call about add my points last 3 days and they take me more than 1 hr on phone and they give me ref-number. I have all so but they lie with customer, when I call 1st Dec. at 10:26pm and they told me "You check your e-mail in 24 hrs we send you 15$ cash coupon" - but I never received. Today after I call 3 times and they not answer me, when I call they ask me my email address and hung on phone 1 hr. Please be careful all my friends -- and don't trust them -- my experience with them "0". I have all ref-number and call records, my ID **

Shopping with my mom and daughter with the friends and family coupon. Had great time walking thru the store and finding gifts for the holidays. Proceeded thru check out, waited in long line, cashier was very nice and got us thru as fast as possible. Got outside and looked at receipt, pants rang up at 14.40 minus the f&f discount came to 10.80. Ticket on pants said clearance at 5.76.

I am sooo angry, I shopped online at Kohls.com and spent $192.89 on Thanksgiving and used my debit card. I thought that life was grand. Well, on Sat I happened to check my bank account and found that there were two more charges from Kohls, one for $174.20 and another for $167.39. Those were not from me so I called my bank and let them know that these were not my charges thinking that someone had hacked into my account. I had previously called Kohls and they did not answer. Well my bank had me file a discrepancy. Well Sunday, I get an e-mail from Kohls stating that part of my order was canceled because they were out of stock. Well, it brought the total down to $148.70.

I had a 75 Kohl's dollars to spend and gave to me my daughter who was out after the first time after several months under hospital care. She was excited and carefully picked all the items she wanted and was told by clerk coupon expired the day before. Not only that she took the coupon with OUR ONLY PROOF. I went back and spoke with the night manager who was very cocky informing me the store manager was on vacation and she would be making the decision. My daughter did buy something so we have the clerk who absconded with the coupon.

I placed an order on kohls.com. They did not give me the option for a shipping address before hitting submit to place the order. So I assumed that it would give me this option after I hit submit. No it did not. It automatically shipped my order to a shipping address that I had used before with Kohl's. This was not my only problem so I called customer service and must have been at least 10 people by the time I was done and no satisfaction for me. They told me they could not cancel the order nor could they give me the shipping cost for the item to be sent to the correct address from the people it was being shipped to incorrectly.

I bought online a expensive dog dryer. After purchase they said I'd receive 20.00 in Kohl's dollars. I never did so I contacted them online.. I got an expired coupon. I told them. "Sorry we can't reissue." What a scam. I never buy again.

I have been a Kohl's customer for years, but have always shopped in the stores - now I know why. To avoid the Black Friday rush, I shopped online this year. After placing my Kohl's order, I received an e-mail that my order could not be completed - to call customer service. After being shuffled through three customer service agents who asked the same questions, then disconnected, only to call back and be shuffled through two more agents asking the same set of questions, I am back on hold and they don't know why my order is not being processed. I am beyond frustrated and have given up. Sorry Kohl's, I am taking my Black Friday money elsewhere.

This is really ridiculous. When you don't make your payment on time or make it and they receive it a Day late. Your balance goes up and so does your minimum payment. I'm done with this company. I will not tolerate for being taken advantage off!!!

I had went to the Kohl's store in fresh Meadows NY. I had been hired for an event. When I got to the store I spoke to someone at the register for assistance. I was directed to head downstairs to the service entrance. Someone there would assist me. I walked into office. I tried explaining to this woman that I was hired for an event. She was uncooperative and hostile towards me. I tried to explain the situation. I told her she wasn't listening to what I was saying. She called security. I walked out to find someone to help me. I was told she was the manager. A security guard said I had to leave. I tried to explain the situation to him with no luck.

We ordered a gift card from Kohl's and Kohl's used FedEx Smart Post which means at some point FedEx hands the merchandise off to the USPS for delivery. If I knew that I would have never ordered the card. We have had gift cards stolen when sent via the USPS and never recovered going to Palm Coast, Fla. Called the Kohl's main line and they did some tracking and it was lost on St. Augustine 11/3 and here it was 11/13. FedEx shows that it was handed off to the USPS on 11/3. Disappointing that they knew nothing about it. Sad.

I purchased some shoes and outfits for my teenager daughter. The clothes after one wearing were ripping within one wash and the shoes lasted one month before the sole actually came detached. I think to do the coupons and prices they must be using substandard factories. I thought it might have been a one-time thing, but it has happened to various things like necklaces breaking, watches stopping, etc. I do not shop here anymore and will be closing my account soon.

I was trying to place an order on kohls.com, charging my Kohl's credit card. Kohl's claims that my card has a password restriction on it and that I needed to give them the password before the charge could be made. I didn't put a password on this account. I missed the last day I could use my discount code because I didn't know the code and the only way I can take the password they assigned to my account is to go to the store with my card and two forms of identification. They were so unhelpful, passing me to three reps over the course of an hour. What a total waste of time dealing with this store. They certainly are not customer service oriented.

Entered the store about 12:30 pm on 11/19/15. Had to go to the very rear of the store, to customer service to pick up the online order. There were 6 customers in front of me, and one service clerk. After 5 minutes, there were 6 more customers behind me in line. The clerk then called for assistance, and 2 more associates arrived to help. After I was called, it still took about 3 - 4 minutes for some other clerk to locate my purchase, and then to check me out. I wouldn't do this again, unless I had a full day to kill. Not at all convenient. Much easier to shop in-store and check out at a cashier, than to go to customer service, where the transactions are more complex/time consuming (i.e., refunds, exchanges, bad mdse, complaints, etc.). Never again.

Back in August I went shopping at Kohl's in Manahawkin N.J. mainly for my grandson's upcoming birthday party and some outfits for myself. I shopped for approx. 3-3/12 hours. It was approx. 8:30-9:00 pm when I went to the register to check out. It was a long line and I waited 15-20 min at which point I was exhausted and in pain. After she rang my order up and it was a full cart, she said the total was approx. $348.00. I swiped my card after all that.

I called the Kohl's 1 800 number today to find out about a discount I was promised. When I spoke to a woman named Martina, she told me that even though it was in the notes, she would not honor what another rep wrote. I asked to speak to a supervisor because this woman was getting rude and just kept reading the same script without listening to me. I was never transferred to a supervisor so I hung up and called back to speak to someone else. I tried to explain to the new rep, Heidi, that I had been promised an additional 15% off because they do not tell you that to get a percentage off for the first time using your credit card it has to be the same day you applied for your card. I was not told this when I applied for my card at home, at 11pm. There was no way I could have used it the same day, in store.

My spouse and I tried to order three blazers through Kohls.com on 11/15/15. My spouse needed some blazers for an upcoming trip, so we needed to find big and tall blazers asap. We loved the Chaps blazers at Kohl's, and they were on sale. We attempted to complete an order at least 6 times! The first two orders let us complete the sale including confirmation emails, but each order received an email shortly thereafter informing us that the order could not be processed. My spouse called Kohl's customer service, and the rep stated that they were having computer problems. The rep also was not able to complete the order over the phone. The rep suggested to try the order online again shortly.

OK, thanks to my tenacious tendencies, after 3 different Kohls.com phone people, all of whom did not speak English very well, I managed after over 2 hrs of trying to order both online and by phone, to successfully place my order with the 3rd non-English speaking phone person BUT SERIOUSLY it was like a SNL or Monty Python episode. At the end of our LONG conversation during which I was on 'silent hold' many times, (last 2 people played this horrible hold music, but at least with music I knew I was still connected!) I asked her what kind of extra discount she could give me for all my time and trouble and to keep my business... (I already had a 20% code) So she put me on hold to "check with her supervisor" and came back 5 min later with the offer of "FREE SHIPPING"!!

I went to the the Kohl's store in Woodland Park, NJ and the floor manager, Andrew, was very rude to me. I tried using a $5 off coupon to purchase an item, and the manager questioned whether I have used the coupon, because the coupon was not scanning. I told him consistently that I did not use the coupon but he wouldn't believe me, and kept asking in a devious manner, "are you sure". This is an outrageous manner to a minority, and just because I have a hard time speaking English, does not mean customers should be treated in a disrespectful way. I want Andrew to be fired, and refused to go Kohl's until he is demoted from his position.

When I found the items I went to checkout. While waiting in line a Mgr., (Ellen) came up to help clerks, due to customers in line. When my checkout time was present I was greeted, asked if I had found everything, and was I interested in a Kohl's Card? I said I had three Credit Cards with high limits, and was probably, was told of a 15% discount if I did apply, I said I will try, and was told if approved would get 25% discount. I had two (2) different sales that I wanted to proceed forward with, and I then completed the Information. While waiting i figured that I would be saving about $175.00 if approved for a Credit Card.

If you are Asian people please don't go shop at Kohl's. If you need help at customer service, they not treat you right like American people. Please if you think you are the human, live in America, work hard to pay tax, don't go shop at Kohl's. They don't like Asian people.

I bought a pair of pajamas for my son and used my Kohl's cash. Once I got home I realized they were too small. I returned to Kohl's to exchange the pajamas but they did not have even 1 pair that was the same pajamas so I picked out another pair that was actually a few dollars more. I took them up to customer service to exchange them and just pay the difference and she tried to charge me the entire amount of the purchase. I asked why it was so much and she stated because I lost my Kohl's cash. I asked why because I am not returning only exchanging and actually paying more. She said I would have to purchase the exact same pair to keep my Kohl's cash. I explained I am not returning or I would understand losing the Kohl's cash but exchanging. I showed her the back of the Kohl's cash and it does not state anything on there about exchanging the item and losing your Kohl's cash and that it has to be the exact same item.

I keep getting 7 AM phone calls from Kohls for an account I do not have. I tried to tell them that I don't have an account with them. They said I need to log into my account to change it. WHAT? I loved the 7AM Sunday call yesterday, and it was backed up today on Monday again. I looked up Kohl's number to speak with another rep. She told me the only thing I could do is block the number. WHAT? She wants me to pay for a service to block a number that should not be calling in the first place. WHAT? I will report all these illegal harassing calls to the Do Not Call Registry. Don't do business with Kohls. They hire Morons.

Kohl's reward program is terrible. My card is never on file and I need to call my receipts in every time. Someone is always going to look into and get back to me but I never hear back. This is so frustrating. Why can't someone figure it out? Terrible customer service.

I had a payment scheduled for $75 and wanted to increase it to $100. When I tried to make the $100.48 payment for November 4th 2015 it wouldn't let me submit it. I tried several times so I decided I would change the date to November 3rd. I submitted and it was accepted. I checked my bank account and seen 2 payments to Kohl's on the 3rd and on the 4th. I called to let them know that I didn't mean to make 2 payments. It wouldn't submit the first payment so I changed the date and payment accepted. I was transferred at least three times and was thinking each time they were telling me I was going to get this taken care of. I was getting a payment back. The third person I spoke to spoke to their supervisor who come back and told me I scheduled that payment on the 17th of October so they couldn't give me my money back.

Two months ago I ordered items that were never received because Kohl's did not send the package with a complete address. Customer service admits my account reads that they received the package back. I still don't have a refund. I've reached out to them over a dozen times. They have not responded to my emails or their "contact us" form. I have wasted hours pursing my refund, literally waited on hold 30 minutes several times for a customer service rep to get to my call. I'm then told to wait for 24 hours, or wait 48 hours, or wait a few more days for the refund. Do yourself a favor and DO NOT shop with this disreputable business. They have horrible customer service and I wish I had read all the reviews (majority of which are bad ones) before I shopped with them. Never again.

On October 22, 2015, I placed an order. On Thursday, October 29th, I received a box from Kohl's. I didn't open it until Saturday, October 31st. It only had two items of my order. When I called customer service, I was informed that they would reorder my items, charge me and open an incident report and within 10-12 business days I would receive a credit.

There was an error that payment was made by us to the wrong account. After speaking to the first rep, we believed the issue was resolved and payment would be credited properly. That's what we were told. After 2 more weeks of harassing phone calls and multiple reps that started from the same premise that we owed money only to discover the issue should have been resolved, we got called again today, SUNDAY, for the same reason. I have cancelled the credit cards and will never shop with them again and will share my experience far and wide. This is horrible customer experience and I have never had to deal with anything like this before. They refuse to send an email to confirm that they have corrected the issue.

I bought some things in August and Just today I get a bill with my new card along with an Extra $16 charge. I'm shredding my card.... Thanks.

DO NOT GET A KOHL'S CHARGE CARD... The website is ALWAYS down to make online payments... Then when you go in the store to make a payment, they make you call and sit on hold forever, and there is a fee to process payment over the phone! Also, I overpaid $50 on my account and when I canceled the card, I had a $50 credit. I have called back over 10 times to check on the status of my check that has supposedly been distributed 4 times. It has been 5, nearly 6 months and I have still not yet received my check and each time I call back and speak with someone different, I never get an answer... They just process the check again and I have to keep calling back. They will not call me back and follow-up on the request.

I voluntarily called Kohl's in August of this year and asked to make a payment arrangement on my credit card to pay it off and the lady I spoke with told me no, I couldn't make a payment at that time. Of course, after that Kohl's had my new phone number and they kept calling me so in September I was offered a settlement arrangement and I paid it off in full. Later, I was contacted and told I still owed ninety dollars so I made another arrangement to pay that off in January.

This has happened to me for the last time because I will never, ever deal with these bozos again! I have ordered large or oversized items online so that they would be DELIVERED but Kohl's keeps sending these items out by "SMARTPOST" which is where Federal Express hands the items off to the wonderful US Post Office -- 99.99% of all mail is now delivered to gang mailboxes (there are some parcel lockers but they are relatively small) so that means that the Post Office just leaves a note in your mailbox telling you to come and pick it up. I live in a rural area so it means I drive to PO and wait in line -- have to fumble with the package and then get it back come -- so why did I order it online and opt for delivery??? It doesn't take a rocket scientist in their packing department to figure out what shouldn't go "SMARTPOST" -- I've learned my lesson that Kohl's could care less about their customers so I am done!!

I made a purchase at the South Arlington Kohl's in Texas on 10/25. I was charged FIVE times on my bank credit card!! After talking to a manager at the store on 10/26, as well as a customer service rep at their headquarters, I received zero help with this. I was told that many customers were charged twice and that there was a system problem. I was told that after I sent a copy of my statement to prove this they would give it consideration. If they knew of a problem they should have had a plan in place to help their customers immediately. I will NEVER step foot in a Kohl's store again and I will share this experience with friends who do.

First of all, I have to say all of the managers from the store Alhambra are very nice except for one of them. I asked for his name and his name is Charles. I had asked for his last name, but he acted like he didn't hear me. Okay here's my story. I needed help with price checking some blouses. Since I saw him he is tall and skinny with a blue name tag; talking to a young lady in the men's department; I went up to them and he walks away. So I asked the young lady and she helped me. After I found more stuff that I needed to price check and I ended having Charles as my cashier so I asked him to price check some items and he had this look like he didn't want to deal with me. He grunted after.

I went to SI Kohl's twice with a gift card. First time my new gift card with $30 didn't got thru to the system, the guy at the registry ask me a few questions about where I got the gift card? I show him the gift receive and finally works. Second time I went with a small balance of the gift card and the rest I will pay with my debit card. Now the lady at the registry said it didn't go thru to the system. Again I calmly told her going to paid with my credit card. I'm not going back again to hear that my cards are not working there. I bought stuff the same day from another store without any problems with my debit card. Kohl's thumbs down. They need to fix the pay system.

I signed up with Kohl's Yes2You Rewards program over a year ago. When I was first given the rewards card, I was told to go online and link it to my credit card. I did, and for the past year I have been argued with by customer service reps and Kohl's Facebook account reps. It seems that no one can figure out how or why the email rewards are never sent? They can see the merchandise purchased, they can see that rewards have been awarded and NEVER USED. But they cannot get an email to go through to me. Yet, I can email them back and forth. Just no Rewards.

I visited my local Kohl's store last Saturday and found a jacket I loved but it wasn't available in my size. So once I got home I located the jacket on Kohls.com and attempted to take them up on their published offer to order and have it "shipped to my store". After accepting my order, about an hour later I got an email saying the item was unavailable. Somehow I didn't believe it. It was listed as "in stock" online. I figure "shipping to store" must really mean they'll check the stock in that store and if they don't have it, tough luck. False advertising!

I usually love Kohl's and do most of my shopping there. But the hassle and inconvenience I have had to go through to get my money back that they wrongly charged has made me think about finding a new store to bring my business to. Last Friday at their store I put $50 on my debit and the rest on credit. They were having problems with their registers with Kohl's charge cards. They had to take me to 3 different registers to make it go through and swiped my debit every time. They said they cancelled out each transaction and I wouldn't be charged 3 times.

I earned Kohl's cash from a purchase. When I tried to use that cash the price of the item I was purchasing was more than the sale price listed on the item. So I canceled the sale. I then went back and tried to actually buy something with the cash and was told that I had already used it. I explained that the sale was canceled. The manager was called over and she said, "Look here. You bought a coat and shirt and other things." I said, "I didn't" and she demanded that I had. IF they had checked the camera they would have seen that I left the store with nothing. I contacted customer service and they I need to go back to the store and talk to the customer service rep. The one that said I had purchased things that I hadn't? Really? I am out 40.00 not Kohl's cash but out of my pocket. Kohl's is a scam. If they tell you that you will get this discount or a perk of some sort, do not believe it...Kohl's in a word...Scammers!!!

I have already spent an hour plus trying to fix this. I put in my password, Kohls says its incorrect. I try again, same thing. I try again same thing, then I am locked out of my account. Have to call customer service. I give them my name, account #, email address, my address and birthdate, 3 times to 3 different customer service people. I still have to wait a few hours to get unlocked. I am so frustrated with this company. NOTHING should ever be this hard. I fully understand how to pay my bill online. I just can't get in to do it. Customer service was not the problem, it's the way their system works.

After spending a total of $56.58, I experienced my phone dying. I had ask the cashier if they had an outlet in the store where I can plug my phone in to make a QUICK call for my ride. He said "we don't have outlets." Fine! Then I ask if I am able to use the store phone to call my ride since my phone had died. The cashier says "these phone don't call out." Considering the fact that I spent that amount of money, I would've expected some more sympathy or consideration about me finding a ride home at 8:18pm at night ESP where now it's dark and cold outside!! I was not happy or content with his reaction or response! Then to keep asking me if I want to apply for a Kohl's charge card? If you see a customer already upset about the fact that how she is going to call her ride home then why keep insisting I should get a Kohl's charge card?? What get me is that he didn't even ask a manager to see if he was able to help me out!!!

I am a mistreated and very insecure person with Kohl's abusive and verbal misfitting, unlogical accusations in my experience of trust and honesty and fairness from the conversation of no hope from Kohl's stores in Spokane, WA. I have been with this store as a very loyal and heartwarming woman and I now just was slapped in the face by the way they treated me and my dire need of following through as they imposed. I feel so burnt and hopeless for asking for some sort of help to better understand why they closed my account without me and instead of them following what they promised, to work with me, and instead they shut me down and called me a liar and refused to open my account after stealing more money out of my account.

Kohl's has the absolute worst customer service I have ever encountered. They are either incompetent or flat out rude. Kohl's does not take responsibility for their shortcomings and the customer is inconvenienced and treated poorly for Kohl's mistakes. I have spent my last dollar at Kohl's... It is not worth the headache that ensues.

I purchased five Chaps polo shirts online for $10.40. After receiving them I went back online and saw the same shirts increased to $18. The next day those same shirts increased again to $21. A few days later I went back online and add to my cart the polo shirt from Chaps - this time it was only $9.99. I did not order the shirt but left it in the cart until I can collect more items for free shipping. I went back again online and saw the price increased back to $18. I noticed once the promos are out such as 30% off coupons, Kohl’s cash, gift cards, which I received in the mail, the prices on clothing (and probably everything) increases so the discounts are really not worth what we think.

There were risers just inside the front door right next to where you get the carts. The display risers are just 4 inches tall and blend in with the floor. I got the old style Kohl's small cart (not a stroller cart) and headed in. The risers caught the wheels of the cart and I was flung across the front of the display, a complete and hard fall to the floor. I even hit my head. A man stood me up and I walked around for a bit, but began to feel intense pain, nausea and dizziness. I went back to customer service to ask for a manager to report the fall.

I had purchased two pairs of earrings and 2 bottles of perfume. I walked out of the store and Loss Prevention approached me and basically accused me of stealing something. They tried to grab me and I resisted and the women snatched my bag and took my stuff. I had a receipt and everything. I have never stolen anything in my entire life. I was humiliated and mortified by the LP's behavior. The women actually challenged me to a fight saying if I win I get my items back. I have contacted my lawyer and I am going to file a lawsuit now. I will never step foot back in Kohl's again.

With a zero balance owed on my account, I set up a Bank account for Automatic Payments. There was an error in the account number but even with a zero balance, I was received a statement for a $25 returned check charge. After long conversations and being referred to other people, I was told that they don't make mistakes and I owe the $25 returned check charge. So far, I spent about an hour on the phone and the issue is not resolved.

I ordered two items from Kohls.com. They immediately charged my account and I was sent tracking information. The first item arrived within days. The second item never arrive. The FedEx tracking said it would be delivered in one week, but information never updated besides original "label printed." On expected day of arrival, still no sign of package and no update on tracking. Spoke to customer service who said it was shipped - wait another day. Called the next day after not receiving package and was told by customer service that it shipped although they could not provide tracking information. They said they would credit my account in 7-10 days and I could re-order.

I went into Kohl's in September of 2012. Bought some clothes for my grandson and granddaughter. Went to pay for them, I handed my credit card to the cashier. She noticed my last name was Kohl. She said "You must be part of the Kohl family. I guess I have to treat you nice." I said "No I am not part of that Kohl family. I am part of my own Kohl family." She said "I guess I don't have to treat you good do I." The way I feel no one should shop there and they need to close all their stores since they don't know how to treat people. It's been three years and I tell everyone what happened to me and so far everyone I have told most of them have had issues with the Kohl store. Believe me I am not the only one who has had issues with Kohl's.

I was not aware of till recently that if you have a gift card for Kohl's you are not able to use it with a discount coupon. Even if you have a charge at Kohl's you cannot use a discount coupon of any kind and use a gift card that has already been purchased as your payment method. If you attempt to do this, then you must put at least half the cost of the items that you are purchasing on your charge. So gift cards for Kohl's are useless.

I went to Kohl’s on 9/20/15 to spend a $50 Kohl’s cash I got for spending more than $300 which I normally do since I loved that store because of all its savings. Normally I have trouble finding what I like so I always end up buying for my kids or for home. That day I was so happy I found a few things I really liked and got them. It was also my first time going alone. I would always go with my kids because I sometimes forget what I am looking for so they remind me. I went to look at the makeup and a lovely lady that was there helped me out with some and recommended some. She also gave me some testers, so I thought "Wow this might be my lucky day."

My son purchased $500 worth of clothes in the store. The very next day, I received a coupon for 30% off. I called customer service and asked them to apply the coupon so I wouldn't have to return everything. She said that it was no problem. Each day I waited for the coupon to be applied and each day I called and they said that they were working on it. Today I called again (a week and a half later) and they said that they would not honor the coupon because it came the day after I made the purchase. It is now too late to return the clothes because my son has already worn them. I spoke with the supervisor and she also refused to honor the coupon. I will never shop at Kohl's again.

I went in tonight trying to exchange a large canopy on a stand I purchased during the summer that lasted me 2 & a half months and the canopy just broke off the stand. This is regularly priced at $700. After going online & reading their return policy it all seemed too easy plus I had used my Kohl's credit card so finding the transaction was no problem. I take the canopy hoping to get a new one. Of course their summer items are almost gone so there's none in the city & I requested they check online. I was informed that they may not do an even exchange from an online order. I must pay full price (even though their product broke). I would have to be refunded & reorder as a new order at the current price. All they can do is offer me store credit.

Today I ordered a laptop bundle for $270 online that was advertised in yesterday ad. It said it would be delivered on Thursday (3 days). About 10 minutes later I received a e-mail that said the delivery will be delayed until 10/14 (1 month). It gave a phone # if I wanted to cancel, which I did. I asked the lady when to expect the money back in my bank and she said 4-10 days. Now I cannot buy a laptop until the money goes back into my account. I think I have had problems with Best Buy in the past so this doesn't surprise me.

After doing back to school shopping for my grandchildren, I spent 197.00 on school clothes and received 30.00 in Kohl's cash. (that could be used a couple of weekends in the future). I returned back to Kohl's on the last day, which was a Sunday, after working 12 hours at my job. I tried to use my Kohl's cash for a pair of shoes and it wasn't accepted by the register. The clerk tried two or three times then called a woman over, which I assumed was in charge, because I seen her carrying money in a bag around her neck that she had removed from a register. She also tried to scan my Kohl's cash and it wouldn't let her either. I explained that I had been there buying clothes a couple weeks earlier and received the coupon. After getting a little frustrated she told me the coupon was no good and that it had been used. I told her I don't know how that would of happened. I had not been back since the school shopping.

I had a gift card and a 15% off card, but was not allowed to use my 15% off. I ask if I could pay off my charge bill with my card and they said no. So please do not get anyone a gift car for Kohl's because the person with the gift card cannot use any Kohl's discount when they have a gift card.

I bought Nike shoes from Kohl's which didn't fit. I called customer service & was told to return the shoes at my expense for a refund. Kohl's confirmed they had received the shoes but 2 weeks & 8 phone calls later I've not received the refund. Customer Service is rude & incompetent, now claiming they've made the refund but my bank tells me they haven't. Needless to say, I will never shop there again.

BEWARE: Went to Kohl's today to return some items off our wedding registry that we got duplicates of and were told that without a gift receipt, we can only receive the lowest price that the items have ever been. This ended up being 14 to 50 cents for $5 to $20 items that were purchased last week!!! Please, if you are considering registering here, I urge you not to!! It is extremely tacky, not to mention uncomfortable for everyone involved, to ask your family and friends for a gift receipt because you need to return the gifts they so graciously purchased for you. We weren't even asking for money back. We only wanted to exchange for other items on our registry. We also registered at Amazon and Bed Bath and Beyond. As long as the guests purchase the gifts off of the registry, they can find the amount paid for the items. Much better customer service!

After my item was past the due date, the customer service person answered quickly via email said the nauseating obligatory item of "we know how much receiving this item means to you and how much we value your business." Then added "wait a few more days then contact us." I did contact them via email after three days when it had not arrived. Three days later still no reply.

you sure? You can save 30%... blah blah blah." I didn't tell her I'd already gotten a Kohl's Visa card the month before to get the discount and had not used it since, nor will I ever. I asked her about yes2you rewards, and why I was never asked for my info at the register to get points. I've never gotten points for in-store purchases, only online. She said to me quite abruptly and smarmily, "Go to the courtesy desk, back of store." And she pointed violently and then started helping the next customer.

When my family moved after living in a city for over a decade, my colleagues decided to throw me a party. One of their generous gifts was a Kohl's gift card which they had pooled together their money to buy at a local vendor (there is no Kohl's there). A few months later, when I went to use it, they claimed it had never been activated and refused to honor it. They claim the card was 'stolen' and would not do anything, even offer a discount! There is no easy way to figure out who bought it and from where, and now their generosity and thoughtfulness is wasted! Besides that, the store they bought it from gets to keep their money with no recourse! Ridiculous! Kohl's cannot even tell which store it was purchased from so we can appeal to them, nor were they willing to assist in any way. We won't be shopping there any time soon, and we certainly will never again buy their gift cards.

I missed one payment for like not even $100 and next thing I know being called with harassing phone calls at all hours day or night. #1 REASON I CLOSED MY KOHL'S ACCOUNT. Have the store receipt, check receipt stating "FINAL TENDER" yet just got a bill saying I owed money.

I just want to know do you tell the sales associates to be rude? I asked her if she had any deals or coupons going on and she snapped loudly "NO". I stopped getting coupons when I moved. I looked on my cell phone for a coupon and Kohl's did have one. She was snotty about taking it. Then used my Kohl's cash and she took my 10 off coupon and said it wasn't good until the 20th. I had to ask for it back. Why is it a big deal to give people a coupon in line? Kohl's charges a lot for their merchandise knowing people are going to use coupons! Give the people a coupon. Do you tell the associates to not give out coupons? And why? Really?

I've been reading reviews from people who have a problem with their Kohl's credit accounts, and I am chuckling sadly because I, like them, am being harassed by phone although I have never, ever had a Kohl's credit card. I like their clothing, but when I shop there, I use cash or my debit card, always ignoring the inevitable hard sell at the cash register to sign me up for a credit card. Well, a couple of months ago we started getting calls on our landline from Kohl's Department Store. For a while I ignored them as I figured they must be trying to pitch me a credit card. But when the calls began occurring daily, I would pick up the phone occasionally, intending to tell them to stop calling.

I used my husband and I's joint debit card here before several times and had no problem. Then one other time, I went to use it and the girl tells me I can't use OUR card, even though I told her it's a joint account. She claimed it was for fraud. Bull. Other than that, I'm ok with this store.

I don't know why Kohl's in business!!! I called the customer service line for help because I wanted to buy a Britax $300 car seat and their current promotion was not working! I asked for a Manager because the agent was being flippant and not very helpful -- he told me his manager doesn't accept calls and it's also a Sunday! What kind of customer service line doesn't take calls? I will never shop at Kohl's again!!!

Ordered 2 pair sketchers online. Maybe 2 hours later, realized ordered 12 not 1 in size. Tried to change size only was told too late. How can it be too late when I won't even get them until August 18? She found order but no order number.

I have been a customer for many years. I earned Kohl's cash in May & when I tried to use it in August I was told that they no longer accepted when it was out of the date range and although policy had always been that way, it was now being enforced. Past experience (even though dates have always been printed on "coupon") is that you could use after the date. I called customer service and was told something along the same lines - that a lot of people were finding this out.

I shop at Kohl's in Spartanburg SC with my sister. and we go a lot my problem is that I use to get 10.00 gift cards a lot and I know that you all still send them because my sister has received 3 or 4 in the last 6 months. But I have not received any in a very long time. I only get the ones with 10 or 20 percent off coupons. I would like to receive the coupons that I use to get. Like I said I shop there a lot.

I went in to pay my bill at Kohl's store in Watertown, NY, and did not appreciate the greeting at the register from the young woman who waited on me. She said nothing to me, no hello, no thank you. When I paid her the money on my acct she was VERY RUDE!!! In my opinion, if she didn't want to wait on the public, she should be out back in the stockroom! I even said, "You're welcome" to her as I was leaving, and she just turned her head! I don't appreciate shopping at a place where the employees are rude!

Kohl's unfairly and inaccurately utilizes credit reporting practices. After opening an account, I never received a statement. I never received even received the card. I made a large in store return which returned back to the card and their in-store representative told me the account was a zero balance. A few months later I check my credit and notice a late charge from Kohl's. Again, I never received any notification from them. No emails, no statements, nothing that would advise me that there was a balance or a payment due. I called to dispute and was told there was a balance and payment past due to which I paid off immediately. I asked their rep for their terms and conditions to which she responded, they are not available online, they need to be mailed to each person and they are different for every single customer.

I make a payment on my due date which is the 4th. Then I get a late charge on the 4th. They say they can't give the credit till you zero out the account. Even the purchase I made in that billing cycle. Last month they said I didn't make the min payment which was true because I still had 75 dollars of late charges. Now they are willing to go to court over the 7 dollars I was short due to the late charges they said they would remove. They blame it on their computer system as if people don't create the system. I'm pretty sure it's a scam meant to take advantage of people who don't speak up. Someone needs to check into the way they're doing things. It's not a right and very unprofessional. Stay away.

I was charged a $25 late fee even though I paid on time and my bank statement shows this. Kohl's records show it was paid one day late - ONE day by their own account. The customer service person was unfriendly and wants me to fax (who has a FAX anymore???) my bank statements to her. Honestly it is not worth my time to try and track down a fax machine so I will just discontinue using the card. Though the next cashier to push that card in line will definitely hear WHY I don't want to use it.

I took 6 hours shortlisting 12 items for my baby and placing them in my online shopping cart. My husband came home from work and I got busy with household work. The next day after my husband left for work, I logged back in to make the purchase and guess what, prices of all items in cart went up by 50%. I checked for any online fraud alert stories related to Kohl and I feel so lucky that I came across innumerable bad reviews from people who had painful experiences with Kohl's. Thanks to these people who took the time to post their experiences online, I have been saved from much trouble and anxiety. I don't have to go through the experience of paying for an order and eagerly awaiting only to receive nasty surprises. I will never ever bother visiting Kohl's online or instore again and I recommend the same to anyone who is lucky enough to read this review.

I had recently shopped at the Kohl's in Ontario, CA for the first time. I was extremely pleased with the product and amazing sales. Long story short, I earned Kohl bucks and signed up for the rewards as well. So I was excited to come back on July 30 at 440 and was at the register with my purchase and was excited to use my bucks and coupon I received from the rewards but also spent a large amount, so wanted to use my reward points too. The cashier was very rude and didn't want to take the time for me to use them. I asked a few times for help and I wanted to apply them. Again she sighed and gave a short unprofessional attitude so I felt disappointed and said forget it, as I paid I wanted to do a split tender and she gave me problems with that. As I paid, she slammed my money back to me instead of handing it to me. I felt so humiliated and with this service I'm doubting my return. Very unpleased.

I have been shopping at Kohl's for over 10 years. I have or had a Kohl's charge card that I would use every time as well. Pretty much the ONLY store I shop at btw. Well today I called customer service, spoke to management about the fact that they stopped honoring expired Kohl's cash. Where I understand there is an expiration date for a reason, I had been using expired Kohl's cash for a few years now without a problem. I had $20 Kohl's cash that I wanted to use on my purchase on 07-28-15, come to find out the 'corporate' changed the rules as of June 1st 2015. I had no idea about these 'new' rules. I asked Brenda on the phone why, as a long time Kohl's customer, wasn't I notified and I was told that there is no way they could have notified all Kohl's customers. Um, ok, because it's so difficult to send out a generic letter to your charge cardholders.

I placed an order on kohls.com for the very first time. I ordered a shirt for my daughter for a birthday party. The shirt for a 15 year old slim child cost $35.00. I clearly didn't have much of an issue with the price hence the purchase with no discount or coupon. The shirt was scheduled to arrive just in time for the event. We were tracking it daily with the cheap fed-ex smart post shipping. Well the day finally arrives and for the first time in my life the item is showing to have been delivered but we didn't have it. We my husband and I call their "customer service". What a joke.

I did not ask for a card from Kohl's. I was given it after being asked if I want one over a hundred times by all the employees every time I walked into the store. I was only like 18 when I got it, and was only bringing home 80 bucks a week at the time. Now I am a Homemaker with a 2 year old. I keep getting calls daily and although all the clothes I got from there were made poorly, I would pay if I could, but we only have my husband working, and only brings home 300 a week for three people and a mortgage not to mention electric trash, gas etc. I have severe anxiety, and am on meds have been since I was diagnosed as a teenager, and when I get calls threatening me to pay, and is increasing my anxiety 10 fold. If I get a call from the Kohl's company complaining about how they want their money back that they gave me, I will have no choice but to tell my doctor, or call the police for terrorism. I am sick of it!!!

I am so unhappy with the way Kohl's credit card company handles things. This is the first time I was one day late paying on my Credit Card, even went into the store so they would have the payment right away, and they still charged me a $25 late fee. As soon as I am done paying this card off I will never use it again. I am so done with all these Department store credit cards...

I'm an avid shopper of Kohl's because of their promotions, discounts & coupons & plus it's nearby. But today would be the last day I'll shop in this store! So I went shopping today for new pants. It took me awhile to find the right fit for me. The lady whom assist me seem to have a bigger position than the other cashiers. I nicely approach her to assist me with my items. I told her that I really want to at least reach the $50 minimum so that I can get a $10 Kohl's cash.

I'm done with them. I used to go in there about once a week. Every time something would happen like I would have 1 item fall out of my hands, bend over to get it, more fall out, etc. On several occasions I would have an associate look at me, and just keep walking. Thanks. Not like you could have helped get a cart or take it to the register for me. Then, I pick out a few pairs of shoes zip tied together. I get home, and 3/6 pairs are mismatched! Really? I go back to return them, and I get accused of stealing 1 pair because apparently the cashier rang the third pair up wrong. This is just the typical experience I have there. Not to mention all of the times I'm followed and eyeballed all around the store because I look a 16-17 year old even though I'm in my mid 20's.

Yesterday I received a phone call because I forgot to pay my Kohl's Card. I made my minimum payment and was told that I was paid off until September. This morning (Saturday at 8 am) I received another call asking for payment. I explained that I paid yesterday and should be fine. However, Kohl's has no record of this payment, which appears in my bank statement already. I was told that if the payment was made by debit card, then the transaction would appear in my account, which it didn't. I was informed that the payment was most likely applied to somebody else's account (which also means that my debit card is now linked to a stranger's account). Still no resolution. This is ** ridiculous. ** Kohl's.

I have been going to Kohl's for last 7-8 years. The prices have gradually increased and quality of the products have gone down. You don't get the value of your money spent at Kohl's even with the 30% off coupon. They have created a high MSRP for each item and almost all the items are 40-50% off already off the MSRP. People are made to believe that they are getting a great discount, I think people are getting screwed with all those phony MSRPs. I won't be surprised if they start closing stores very soon.

I ordered three comforters from Kohl's.com, one Khaki King size, one Blue twin size, and one Green twin size. I get an email from Kohl's stating my entire order has shipped and get the tracking information for UPS on July 15th. I receive two boxes on July 17th one box contains the Khaki comforter and shipping receipt that states that the Khaki and the Blue comforter are in the box and the second box contains the Blue comforter with a shipping receipt stating the green comforter is in the box.

Sent me someone else's order and then refused to send me my order. They actually asked me to go to my local store to return the other person's items. They then suggested that they could credit my purchases and I could go shopping for them in the store… Seriously Kohl's??? If I wanted to shop in the store, I wouldn't have done the initial shopping online if I wanted to go into the store. Online shopping is supposed to be online! Horrible customer service. Issue never resolved!! Do NOT shopping online.

I have shopped at Kohl's so many times and have always had a receipt when returning anything. Today I tried to take back 2 pair of shorts I had bought for my husband. I could not find my receipt anywhere. They would not give me a gift card or anything like that. I had to find something they matched the price exactly. Not a penny more or less different. If I just took money for the return I would receive $7.00 for what I paid $45.00 for. The shorts were $45.00 apiece and I bought two pair. If you buy anything there hold on to that receipt. I looked all over the store and could not find anything for that exact amount. It is a scam! I am not sure I will be back.

I am very, very unsatisfied and disappointed about the Kohl's Cash coupons expiration dates as many times I am unable to return to the store by that expiration date. Prior to June 1, 2015, the store I shopped at accepted expired cash but stopped after that date WITHOUT ANY MESSAGE TO LONG-TIME CUSTOMERS. I have lost and lost Kohl's Cash in the past. I spend enough money in that store. I do deserve to spend my Kohl's Cash. I know many others have this same issue. The policy or program needs to go away. My solution is to return ALL MY PURCHASES and re-buy them (OR NOT?!) when new Kohl's cash is offered. KOHL'S RE-THINK YOUR POLICIES.

I have been on my computer for hours trying to order a stroller and car seat. When I try to apply my 30% off, it says my items do not qualify. I contact customer service and found out no strollers or any Baby Gear gets any % off!!!!! The only reason I bother with Kohl's is because the 30% off makes your items affordable. I have been a long time customer and now I will not be shopping there anymore. This was enough to make me return all my items I have bought from Kohl's! When I get done returning all my purchases, you will owe me money! What a waste of time you are!!

I never go shopping for new cloth's because I just don't have time. However, yesterday I took the time to go shopping. I chose to go to Kohl's (Southern Pines, NC) because I remember liking what I had gotten there before. I took my time and I made really specific decisions. I had probably 15 or so items mostly from the sales rack and I was happy with my choices. It was all well and fine until I got to the checkout counter. The lady ringing me up finished and then made to try and convince me to get the Kohl's card. I politely said, "no" over and over and over again. The lady kept persisting and wouldn't finish checking me out. She tried everything to sell me one. "Let's just see what you would save today." "Do you not want to save money?" etc.

I love shopping at Kohl's especially when there are good sales. I am very very unsatisfied and disappointed about the Kohl's Cash coupons expiration dates. Many times, I am unable to return to the store by that expiration date. I have once again lost out on spending my Kohl's Cash! I have lost and lost Kohl's Cash $$$ in the past. I spend enough money in your store. I do deserve to spend my Kohl's Cash. I know many others have this same issue. I indeed hope your company will make changes in the near future. I feel that it would pleasure to continue to shop in Kohl's without giving us pressure to shop by the expiration date. #Thank You In Advance.

I placed an order online for a pair of Lauren Conrad wedges that were absolutely adorable. It took somewhat of a lengthy time to receive, but luckily just in time before leaving for vacation (the reason I purchased the shoes). When I get my order in the mail the day before heading to Mexico I anxiously opened the box to try the shoes on and pack them in my bag only to find ONE SHOE! I stopped what I was doing to run the shoes to a local Kohl's store hoping they had them in stock, but they didn't. This was very upsetting. Very unsatisfied customer right here.

I bought three pairs of shoes online and the size is too big. I have to return because it said no exchange for online. When I bought it was free shipping and now I returned it, I had to pay $ 43.70 for shipping and I got nothing. I live in Hawaii and we don't have the Kohl's here - cannot return to the store. Hope no one will get this bad experience like me from Kohl's. I will not shop at Kohl's anymore. And tell all Hawaii people don't shop there too.

TWICE in a row I did not receive a statement saying I owed money until after it was past due and I had incurred a late fee. I receive plenty of e-mails from them, so I have no problem with that. I just don't get statements until they're overdue. This has happen since I switched from paper to paperless. I called customer service and they said their system shows they sent the e-mail statements. Okay, then why didn't I get them? What a bunch of amateurs. I cancelled my account and will NEVER give those incompetent people my money again.

This Company is horrific. Little while ago I'd missed a payment on my Kohl's charge because they'd neglected to send me one of my statements. Ok partially my fault maybe. I'd called to straighten it out and double up on payments to make it right. The Rep assured me up and down that it was fine and nothing would be sent to my credit files. Lo and behold my latest Experian shows the negative info and pushed their account into bad account status. They absolutely bs'd me. This little mishap dropped my fico score 60 points.

Kohl's has amazing prices! I got 6 socks, three pair of underwear, and tights for $1 the other day because I had $10 in Kohl's cash. I really can't believe how selfish consumers are. Just reading these posts made me disgusted to live in America. You feel and you think Kohl's owes you money? Your coupon expires and you feel you should still be able to use it? You can't use 30% off on free Kohl's cash money. Really people? If Kohl's gives the store away I don't think there will be a Kohl's anymore. Stop ruining it for the rest of us who like Kohl's.

I noticed that I was a victim of identity theft and someone had taken 16 credit cards on my name in the state of California. I called all the companies to report this and called the credit bureaus and made the FTC report, the whole thing. To my bad luck, one of the companies involved in this was kohl's, a company that doesn't even have stores in my country (I'm from Puerto Rico). After I called them they told me they were going to send three letters for the investigation, of which I only received the first one and then nothing, and I gave them my real information so that I could help in the investigation if they had any doubts.

I ordered a birthday present for my wife on kohls.com and had trouble with entering my information into the fields for payment and delivery information. It took a while but I was able to finish the transaction or so I thought. Shortly after I received the confirmation email and I checked it and was horrified to find that the delivery address was to a person and location that I did not intend the package to go to. I immediately called customer service and a case number was generated for me to change the address. The service person said that the delivery information may have auto filled itself from previous information I had on file. I inquired as I had never shopped online before and it appears it could have come from a wedding registry 4 years prior to this transaction I made due to it being connected to my email address. Even though the billing address and shipping address were in different names and states.

I am a former Kohl's employee and I will be the first to say I (used to) love Kohl's! When I worked there I fell in love with a Princess Alexandra Jewels by Le Vian rhodolite garnet ring. The ring is lovely. Vibrant 14kt rose gold with smoky quartz and white sapphire halo around the center cushion cut oval garnet. It was $1600 ticket price but often went on sale. I could never justify the purchase since I have a huge collection of fine jewelry but even after I left my job there as the beauty and jewelry supervisor, I would go to the store just to visit it.

Defective merchandise x3 using gift card - I made a formal report about this whole thing and emailed the customer service department, and warehouse concerning the incidents. 3 separate orders of the same dish set were warped and would not sit on a flat surface without wobbling. Not just one plate. Several plates and bowls did this. Obviously defective merchandise was returned, reordered 3 times. On each occasion I received more defective merchandise. Apparently, the QC department is non-existent concerning dishes manufactured in China. Oh wait, most items at Kohl's are made overseas. Not us, ever again Kohl's. This qualifies as the worst experience I have ever had with a department store.

So my fiancé bought my engagement ring from here and bought his wedding band as well the next day. Well this was a year ago and I have only seen the ring for maybe 8 months. Two months after he proposed we got it resized from a 8 to a 6 and one of the stones was loose and we asked for that to be repaired as well. The ring sat in their safe for a month before we got it back to find out that the ring was still an 8 AND 3 OF THE 5 DIAMONDS WERE MISSING! The lady at the counter told us they (Kohl's) would fix the ring. After a month of hearing nothing, we went to the store to see if it came back. It was still broken in the safe. Another month went by and when we checked it was still broken in the safe. After 3 months it finally went to the shop to be fixed. Almost 4 months went by and still the stone had not been fixed. I brought it up to them when I got it and they said nothing about it.

Credit cards usually have interest charges but Kohl's has an interest charge and a monthly so called ease charge. If you add up the interest charge plus the ease charge it's higher than your minimum due. They say if you pay the minimum you'll pay it off in 15 years. How? Your bill will be higher each month. I thought this was against the law.

Tried to pay my Kohl's bill for the fourth time via phone. Asked for routing and bank act #. Every time I was asked to do it again because something didn't match, I then get redirected to customer service. But my problem is this... the rudeness by customer service thru phone is atrocious. Talking to them, even when bill is current, is like talking to a megalomaniac. Yeah, I owe you money. Please don't belittle me. Haven't been late. I pay on time. So why treat me like **? Oh, did Kohl's outsource a few customer service operations overseas?? I pay my bill and thankfully this debt will forever be gone.

Everyone knows Kohl's increases their prices when they are giving away Kohl's cash. I earned $60 by purchasing a vacuum and it expired while I was on vacation. I was told they could no longer take expired Kohl's cash. Lucky I keep my receipts because they got a very expensive used vacuum back. I earned that Kohl's cash and if they think I'm going to lose any money, they can think again! Instead of purchasing the vacuum again when they were giving Kohl's cash out, I purchased it at a VERY large retailer for $70 less and didn't have to worry about Kohl's cash expiring. I would suggest anyone else do this if they accidentally let their Kohl's cash expire. I live near Columbus, Ohio.

Recently my husband & I were @ the Speedway Kohl's. There was a misunderstanding concerning the Kohl's coupon. Although the employee at the device desk was not really customer friendly the store manager was. ** took care of our concern. He was understanding & listened to our concern. He is an asset to your store. Thank you.

I received a couple of Kohl's gift cards for my birthday so I decided to go buy a Shark vacuum I've been looking at. Luckily I received a 30% off coupon also. Went to go buy it and was told the new policy is that the only way I can use the 30% off coupon is if the entire purchase goes on my Kohl's credit card, couldn't use my gift cards. Mind you the gift cards were not enough to cover the whole thing, so I was still planning on putting over $100 on my charge. No dice, they would not accept it so I told them to keep their vacuum. Apparently this went into effect a couple of weeks ago. This new policy will make me shop there a lot less.

I shop at Kohl's a lot. Every time I go to the store there is a rude woman at the jewelry counter where I spend most of my money. She looks as though she hates her job and rolls her eyes at me every time she sees me. This is degrading cause I'm on meds for anxiety. Every time I asked to see something in the case she sighed like she was put out. Went there last night to exchange a ring and she told me that since I used Kohl's Cash I would not get back the same amount I paid. I earned the cash on my Kohl's card, so they say, but they refused to give me the Kohl's Cash back for the new purchase.

Kohl's prices are ridiculous. I always check Amazon before making a purchase with them, I've seen electronics marked up as much as 30%. The quality of their merchandise is mediocre. I purchased a set of headphones for my daughter only to get them home and discover they had been previously used! I haven't had bad customer service, but it's very difficult to find an associate to assist you.

$60 in Kohl's cash expired by 1 day and won't honor it any longer... Really? Then customer service was extremely rude about it when questioned. So mad I wanted to pay my balance and cancel card but couldn't do it at that register!!! They could deny me my Kohl's cash but couldn't give me my balance to pay off my account! Fed up with their cheaply made clothes from Cambodia, Guam and Indonesia. Please stay away and buy American at a different store.

Very Upset at Kohl's right now. We EARNED $20 Kohl's Cash that was for May 3-May 10th. We were out of town... but as we were told by one of your clerks, we could use that anytime. We went in yesterday 6/7 to redeem our Kohl's cash and they said it was not being taken any longer as of June 1st. THIS IS MONEY EARNED BY US SHOPPING AT THEIR STORE. KOHL'S's pricing company-wide is predicated on those sales, discounts and Kohl's cash being used. Meaning, they maintain higher pricing and with those promotions, makes their prices competitive.

I had bad experiences with the Kohl's in Rego Park Queens 5/30/15 at 5:00pm kids department. Me and my wife was looking for my kids sizes and an employee black African lady give my wife dirty look for no reason more than one time. So I asked her, "Why you doing that"? She keep looking at me. I asked her again what's the problem she said, "If I have problem I'll tell". I try to get her name but she run away to the manager office. I asked for the manager and I told him the story. He said, "I'll see"!!!

This afternoon I went to Kohl's to order 45 golf shirts. The in-store staff had no idea how to order this many shirts. They directed me to the customer service phone who kept me on the phone for 1 1/2 hours and never could get the order straight.

I purchased some clothes at the Missoula store, $70.00 cash and $50.00 on my new Kohls credit card. I also ordered a comforter set online. Needed to return the suit jacket because it didn't fit right and is the same size as my other suits. So no cash refund and customer service only credit to my card. I paid cash for over 1/2 my order with cash, I have my receipt. I was treated very rude by customer service. I feel like they robbed me and tomorrow I will be returning all of my new purchases and closing my account. I suppose this isn't over yet.

Purchased a pair of women's Nikes, cashier claimed Nike does not allow any coupons or kohl's discount promos. Once home, found the left shoe was a whole inch higher in the back, badly irritating my ankle. A pair of Mudd espadrilles, a half size different although both incorrectly marked 8.5. I wear a 7, 7.5. ONLY wear 8 when very pointy toe which the MUDD shoes were not. Went to the store, checked out several various shoes, found most with significant irregularities. Kohl's fails to mark their items as irregulars, although clearly are.

Back on 09/30/14 I fell going down the escalator in the store. I filed an incident report which was reported & therefore created a claim number. I was hurting badly but chose to try & make it home. On Oct 2, 2015 I had to go to the hospital, I had severe pain in my lower back & was in the bed after accident until that day & I couldn't take it anymore! I filed the hospital bill with my insurance company & completed all the proper papers, etc. My insurance company needs a denial letter from Kohl's denying the payment of any hospital, Doctor bills, etc!

I feel Kohl's prices are high - they sell MFP so I will only shop there for sale items when I get 30% off coupons. I also do not like their selection of clothing so am very careful what I buy there. I can find better prices and nicer clothing at other stores.

Bought a bird diffuser with black reeds, they turned into a tar like substance. What a mess and waste of $$$. Would never buy this product ever again. Lost over $$20. And lots of clean up time. Very disappointed with Kohl's buyers to approve this item without checking the quality!!!

My Kohl's Charge Card bill is Due on the 18th of every month and that's when I pay it. I had noticed that my balance wasn't getting any lower, so I checked my e-statements. After investigating, for the last few months I have been getting charged late fees, adding up to over $100. The reason why is because I made my payments after 7 PM (Central Time) on the due date. I was informed that if a payment is made after 7 PM (Central Time) it's posted to your account the next day. I think that is BS, if you make a payment that day it should post that day. I am very angry about this and giving them extra money that I don't have. So with that said, After I pay my balance off I am done with Kohl's. They will not receive my business ever again. Thanks to their bogus policy.

I went to the Kohl's on Holcomb bridge in Roswell. The cashier was extremely rude to me and wouldn't accept the coupon. I have been a customer for 15 years. He was being racist. I spoke to the manager he was apologetic but it's unacceptable for them to treat a customer with rudeness based on ethnicity or religion especially in front of my children. They have lost a customer.

I returned 7 items that my daughter had purchased with cash on various days, but had lost the receipts. Now 3 weeks after the return Kohl's corporate office is giving me a run-a-round about not being able to verify that these items were ever purchased with cash from any of their Kohl's locations around Sacramento. Really!!! They are refusing to give me the money and are refusing to give me the clothes back!!!! I will never set foot in another Kohl's again!!

I will never, ever, ever again give Kohl's a cent of my money. They are the worse, most shady department store in the world. Not only do they jack their prices up so they can mark them down again to make you feel like you are getting a sale but they steal money from you, literally. I returned pants I bought last night to them today and they told me they could only put it on a gift card because I didn't have my receipt with me. Okay, why not? I wanted a pair of shoes they have that I can justify the cost of as long as I get this money back. So, she then tells me she can only give me the lowest sale price on the pants. Okay, that's fine...I got them on sale. I just want my 30 bucks back. That's it.

I placed an order on the Kohl's website a while ago (which is no easy task by the way since it takes FOREVER to get anywhere on the site due to pages not wanting to load, forget going back and forth to compare!). I ordered 5 tank tops and a pair of capri pants. Well, it took forever for my order to finally ship. Then when it did, they cancelled the one tank top that I really, really wanted. It shouldn't be listed on the site if it's not available. Then the other 4 items shipped all shipped separately! Really??? How hard is it to ship an entire order together? Don't they have a central warehouse? Apparently not, because each item shipped from a different part of the country. Some items arrived by USPS, some by UPS, even 1 by FedEx! Talk about inconvenient! Everything about my purchase from ordering to receiving was a total pain in the butt.

I DO NOT shop at Kohl's regularly for the very reason I am writing this review. At the time of check out (and I mean EVERY TIME -- please note I have shopped at Kohl's 6 times in the last year), I receive extreme pressure from each and every sales associate to apply for a Kohl's credit account. I politely say "no thank you" and then would like them to finish the transaction. Each time I shopped at Kohl's in the last year, I was asked no less than 4 times during each check out transaction if I wanted to save X% and that I could do so by simply applying for the "Kohl's Card." NO MEANS NO. I didn't want to be rude, but I was so frustrated with the last sales associate I dealt with that I considered calling her manager. I have never shopped in a retail environment before and have received that level of sales pressure during checkout. I finally said, jokingly to lighten the mood, "my husband would be really upset with me if I got a store charge account."

Kohl's is a very good, actually my favorite one. Howsoever, yesterday 5/4/15 around 2:00pm while I was shopping, I felt like they were watching me around the store. I am Spanish and worked in Meijer retail store from 1993-1999. I learned a lot of the security and how they follow the people around when they are questioning by security. That was my experience in Kohl's yesterday. How about teaching how to profile people before hired them, will help making better calls. Thank you.

I ordered off of my good friend's baby registry off of the Kohls website. When I checked out I had two dates that I would receive my order by the 8th or 9th at the latest. This was done on Saturday May 2 at 7:45 pm. I would have NOT placed my order if it said May 10th as the baby shower is the evening of the 9th!!! I receive an email Sunday May 3 at 6:06 pm saying that one of the items kohls were out of stock on. I look at the shipment date on the remaining 3 items I ordered and lo and behold it says May 10th!!! I would have not placed the order if that was the case. The baby shower is on the 9th. Worst case scenario I know I would receive it on the 10th. I have loved your store and have been very satisfied with the items I have bought from your store. I am so dissatisfied with the mistake on the date and now the out of stock item almost 24 hours later that I will NOT BE SHOPPING with your store whether it be online or in store.

I placed an order for an e-gift card for a friend considering it to be a quick and short process. The e-card did not arrive instantly which I later understood that it can take up to 48 hours for processing. Finally, when I did get the email, the card number and pin were blank. So basically a framework of the email with no actual card details. How embarrassing would that be if I had the actual recipient's email in there. I had planned to print it out and give it to her. When I called customer service, I was told that they can't verify my address. And I have been living in that address for almost 2 years now. It is so amazing to me that they use some kind of outdated software and cannot process orders until an address has been verified. I had in the last couple of days placed several other e-gift cards online with other major retailers and not one had a problem. Absolute waste of time, I will never recommend anyone purchasing anything online with Kohls.com.

Went to Kohl's on 5/2/2015 to pick up a 7 pc comforter set. After making me call kohls.com for over 35 minutes at customer service (due to price difference, which I had locked in my phone screen from 1:10 pm at $89.99) they were closing the store. Was told that I also couldn't use my SPRING30 coupon. Was for online only. kohls.com said they could use in the store. After being told they were closing I had the manager sign my home $10.00 off which expires 5/2 and was told if kohls.com will verify the $89.00 they will honor it.

My recent BBB complaint and the company's response: This is not the first time I'm having an absolutely abysmal customer service experience with Kohls.com. They really need to take some lessons for their physical store counterparts in how to treat and retain customers. Who is leading this organization?! In this case I placed a large ordered, and one of the items - a size 7 toddler pair of shoes - arrived but the shoes are much smaller than the other size 7 shoes I have for my boys. So I called customer service to notify them of the issue and to request that they exchange the size 7 for a size 8, and that they honor my original sale promotions which were for 30% off and free shipping (because I was placing a large order). They refused to honor the free shipping.

At least four times in the past year, I've received notice from Kohl's that my online payment, made by direct withdrawal from my credit union, has been refused. Each of those times there have been ample funds in my account, and the credit union has said there were no issues on their end which would have caused a declined payment. I'm merely told by Kohl's that I can pay at the store. Today, the lady at the store said "no one could pay by debit card at the store", even though my wife has paid by debit card each of the other times we've paid. I'm tired of the issues with paying, tired of the lack of care by Kohl's to attempt to solve the issue, and refuse to pay more for products for not using our credit card (not getting the discounts card users get). I'm through shopping at Kohl's, and that is a pity.

While at work I had hospice caring for my brother in his final days at my home... The nurse told me there were 5 calls from Kohl's... I checked my bill... it wasn't due for 15 days... I called to tell them to please not call, the bill will be on time. That night they called again and the rest of the week they called 14 more times... I do not think this should be allowed... I also sent an email to please not call these past few weeks... they ignored that too...

I was in a Lawrence Indiana store today shopping. I overheard two employees (dept managers) discussing a person calling off. I heard the one person say to the other that the employee (name was mentioned) was having surgery and just "couldn't" come in. I don't believe this was a discussion that should have been conducted in front of customers or other employees. Possibly even a HIPAA violation.

I was placing an order on website last night due to the sale they were having. I had planned on making a large purchase. I did get to order some stuff but had to remove over 100 dollars worth of merchandise due to the website messing up constantly last night. It was ridiculous. The pages would not load half the time causing it take way longer than it should have. Then when I go to check out a few mins before midnight it would not let me click the checkout button for nothing. I had to go in and reload the page which took several tries before it finally loaded. Needless to say I didn't get to checkout till after midnight. So I lost the Kohl's cash I would have got. I had to delete several items because the price changed a lot on those items.

Kohl's Brownsburg, the L.P. person has told a cashier two separate times to not let me use coupons from my Kohl's wallet. I asked to speak to a manager and the manager just said "let me see the coupon". They said I could use the coupon but I told them to keep their merchandise. I demand an apology. L.P. loss and prevention is so afraid I may use all the coupons Kohl's has... that they are willing to humiliate me on any level.

After two weeks of back and forth with customer service via telephone and emails, I was blatantly ignored. Kohls.com LOST my order, told me they would refund my Kohl's cash and Kohl's gift cards and never did. Now they are ignoring my emails and taking back their word (which I have in writing). Done shopping at this store.

Almost daily for the last month, I have been getting phone calls between 7-8 a.m. And then a voice message left to call an 888 number, no explanation or department to call so I assumed it was sales and ignored it. When the calls come, my daughter is woken up and either I am away at work or trying to sleep. I finally was home to pick up the phone today to find it was Kohl's claiming I had a past due account. I told them I was unaware, thought my account was up to date, and haven't received any email statements. They claimed my email address was changed and asked me to give them my email to which I told them to give me what they had - it was correct.

We were visiting Peekskill, NY for spring break, and my wife and daughter went to Kohl's in Peekskill to shop for an Easter dress. Upon returning to our host's home, did my daughter realize she had left her necklace in the dressing room. We called out to the store and asked if anyone has turned in a necklace left behind. The lady said she would check the dressing room, though it was obvious we were putting her out. She returned less than a minute later and flatly said "it's not there." When my wife tried to explain where my daughter may have hung it up, even before she could get the whole sentence out, she was told that it wasn't there. My wife was then passed to about five different people before we gave up and went out and tried looking ourselves.

I submitted an order to kohls.com which put me in a certain level for shipping charges. When I received the order, I realized kohls.com had incorrectly filled one of the items by sending a color I had not ordered, nor do I like. Without this item, I would have been in the level of shipping that is less expensive. When I contacted kohls.com customer service through their site explaining my problem, I received a response in a reasonable amount of time; however the response was a mere regurgitation of how to return/exchange an item at the store. The stores in my area do not carry the item/color I ordered, so an exchange is not possible through the store. If I were to return the item at the store, they do not reimburse shipping. I again tried to explain this to the customer service rep, however have received no response.

Each month when it is time to pay my bill, I attempt to log in to the Kohl's credit card website. I save the username and password but every time I attempt to use them I am told they are not valid. Some of the security question answers are also not correct when I enter them. I know what the answers are to the security questions and know that I am entering the correct answers. It really raises my blood pressure when I can't get into the site. Nearly every time I have to call customer service and since I am usually "locked out" of my account, I pay through the rep. There is usually a charge for phone payments but they will waive it if you are having problems getting into their site. I have complained over and over again, but they have not corrected anything. I am tired of having to spend a half hour trying to pay my bill because of their lousy website.

On 3-16-15 I had the pleasure of dealing with ** at store 0378 in Lake Ronkonkoma. She was amazing!! So accommodating and so interested in helping me. Her smile and great attitude made my experience so wonderful. She is a rare find.

Found out at the register that Kohl's no longer applies promo discounts to Nike products. Left Nike apparel on the counter. Both companies lost a lifelong customer.

Yesterday I received my bill that that was due on the 1st, which wasn't kohl's fault-- that was an issue with my local post office. I called kohl's because I had a question about a late charge on the bill. I spoke with ** who was the most rudest person I ever spoke with. My February bill was due on a 1st which was a Sunday. I paid the bill on Sunday (the day the account was due) it didn't clear until Monday and I was charged a late fee! For it posting the very next day!!! ** had the worse attitude and was very unhelpful, I asked to speak with a manager and was left on hold for a while before what was supposed to be the manager ** answered the phone and her attitude was no better than the **'s! They both were very rude and I hope that I never have to speak with them again!

I had set up an online payment at my bank to payoff my Kohl's charge account. A Kohl's representative told me that I could save money by making a same day payment by credit card instead, that they would waive any fees. I told them that the bank was already processing (mailing) the check to them and that I could not afford a double payment, that it would cause an overdraft or NSF and impact my other bills. The same day credit card payment would pay off my balance, so would the online bank payment.

I am sorry but I just feel compelled to write a complaint about this. I used to shop at Kohl's for my son who is 15 but I no longer do. Whoever decides what type of clothing to put out there on the floor needs some fashion advice. First of all, not every guy wants to wear skinny jeans. You should have one small section (if any at all) with a few skinny jeans for men not the whole pants section. Last time I checked, men didn't like maroon or turquoise skinny jeans. Seriously people...what the heck?! Kohl's figure this out. Please offer regular men's pants LOOSE FIT PANTS PREFERRED!! Not straight leg, not tight fit. Let's just do everyone a favor and offer regular looking jeans for men.

I had to place an order over the phone since for some reason it was not going through online. I should have taken that as a warning. It took 30 mins to process, that part wasn't so bad. In the end I was told I would get an email within 2 hours confirming my order was placed. Never came. I called the next day since I saw a pending charge on my account, but other evidence of an order being placed. They couldn't find my name, email, phone, or really anything on file to do with me placing an order.

At the beginning of December, I ordered a set of luggage from kohls.com using $75 in Kohl’s Cash and the remainder (around $38) was placed on my Visa debit. When it arrived, in mid-December, it was not what I ordered. I called customer service, and was told that I could not use that same Kohl’s cash to replace the luggage with the set that I wanted, that I could either wait until they had sent me my refund. I was also told that I should return the luggage to a store, and then a refund would be sent to me.

We went to Kohls in Fontana ca and I was standing in line and didn't have enough money so my wife went to car to get more money. Well she pulled up front and sent my daughter in with the cash. I finished paying for it and started to walk out and seen wife was pulled up front with 5 cop cars and then I was rushed by police. The lost prevention called the police said that we were gonna rob kohls. They had helicopter the whole nine yards. They really embarrassed me and my family. Then they wrote my wife a 300$ ticket for parking in red. The police said that they had a call by the lost prevention saying we were about to rob them. They gave her a ticket and let us go. We were so mad we took everything we bought, walk back in store and returned our stuff which was 500 dollars cash. 02/25/2015. 8:30 pm.

Went in to return a Christmas gift, didn't have a receipt so they wanted to give a "return price" of pennies on the dollar on a product they are still selling in the store. On top of that the clerk was rude. I won't shop there again.