Kohl's Reviews

Don't shop at Kohl’s! After many years of loyalty, I am done with Kohl’s. During a recent sale, I ordered 4 Fisher Price toys for my grandson's first birthday. His mailing address is an APO address which Kohl’s has shipped to many times in the past 2 years. They shipped one of the toys and a week later automatically cancelled the rest of my order. Had I known they weren't going to fill my order, I would have cancelled the entire order. When I questioned why they cancelled my order, they said it was because of APO restrictions. Nothing I ordered was really ineligible for APO. I pushed back and now 3 weeks have passed and they claim the items were all out of stock. All a bunch of B.S. Boycott KOHLS.COM!

I placed an order and went to the store to pick it up. The associate scanned my phone and then brought out another customer's order. She scanned my phone a 2nd time and after me notifying her of what I in fact ordered, she finally gave me the right items. I kept receiving text and emails stating that my order was not picked up, and finally that because I failed to pick it up, the order was canceled and I would receive a refund. Upon receiving the refund, and trying to be an honest person, I called and notified Kohl's that I was refunded in error. Imagine my surprise when they then proceed with charge me twice, and expect me to jump through hoops, by providing bank statements, because of their multiple errors! Target just acquired a new customer!!!

The most stressful part of planning my wedding was the registry I set up at Kohl's. Below is the list of issues my husband and I had before and after our wedding: 1. We had over 10 broken dishes in two different shipments that were sent to us. Staff refused to offer us an exchange and said they could only offer us store credit for what was paid for the items. Since the items were purchased with a 30% off coupon, we were not given enough credit to repurchase the broken items and had to pay for a portion of our own gifts.

I've tried calling customer service (if that's what they call it) several times. I've been transferred a few times to different people with the same result. NOTHING. Finally! I asked to speak to a Manager/Supervisor. William ** he was blatant, disrespectful, and quite frankly needs anger management. I needed to look at my statement to make a payment, well I was locked out of the online site and needed to reset my password. He would not listen to what I had to say, he kept saying that if I don't let him speak he can't help me and after telling him my reason for calling he said I had to bring my account up to date so I can have access or so he can help me.

I've been a Kohl's customer for years and have never had a problem. However, I decided to order a bunch of clothes online for my daughter for the fall season as well as a few things for myself on 8/10 - it is 8/21 today. I no longer live close to the store so I chose online rather than in person as usual. First, they split the order into two orders. When the first arrived, it was missing an item that was on the packing slip. Another item still had the security tag on it! They refunded the missing item and sent me a new one (which has yet to arrive) and emailed me suggesting I throw out the item with the security tag on it because there's nothing they can do. They said they will refund me for that item as well.

Tried two times to place an order via phone. Took FOREVER (30+ minutes each time.) 1st order cancelled with no reason given. When I call I am told my address is not valid (I have been a Kohl’s customer for 10+ years). TOOK FOREVER and three employees to correct the issue. Asked to be transferred for customer phone survey and was disconnected. Horrible telephone order experience!!

I will start by saying I am a loyal and regular Kohl's customer and have been shopping in the store and online for over 15 years and have had the status of MVC (Most Valuable Customer) every year because I spend so much money with this company. I recently had the worst customer service that I have ever experienced with any company. I ordered 3 items online and when my package arrived 2 of my items were not in the bag and 2 items that I didn't order were enclosed. I immediately called the customer service because I not only wanted this fixed but I also needed one of the missing items for a special family photo. A helpful associate assisted me and in filing a complaint, gave me a reference number, and told me that I would probably hear from them via email within 24 hours but I could call back and check the status at any time.

I have loved ordering from Kohl's from the first time! I love the ease of navigating the site, and the live chat customer service is fast and helpful! The bargains for clothing and appliances are amazing. I also love earning Kohl's cash and Yes2You points!

My wife ordered a little over $1000 of baby furniture for our new baby. Kohl's canceled the order. When we called their fraud department told us that it was our bank that canceled the order. Thinking it was something with the shared card I put the order in my account. They canceled the order again, but both cards were being held the amount. Again they said it was my bank. I called the bank the next day and they said it was not due to their end.

I ordered a dining room table that had been on sale. I called customer service because I had so many coupon codes and I wasn't sure if I would be able to use them all. My table started prices at close to $900 and my final cost was $430. The gentleman that assisted me was wonderful. He was knowledgeable and really patient. My table arrived in less than a week and I earned an additional $80 dollars in Kohl's Cash! Wow!

I went to Kohl's to get a wedding gift and was offered their credit card due to the savings that I get same day, with an extra 40% discount if I opened it with the purchase. Well I did receive my discount but then make their get that money overcharging you for late fees. I sent my payment by mail 5 working days before payment. I got on charged a $27 late fee. When I spoke to one of the reps. She said that they posted the payment after 5:00 pm and for that reason is a late payment and the charge is not to be taken...

Last Christmas I was asked by the cashier if I'd like to open up a Kohl's charge for my purchases, being how the cashier gets her own commission on the amount of charge cards that get signed on at her register I figured... what the heck... She told me I would be receiving my card in the mail, Well you know the old saying out of sight out of mind. Never got a card... Never got a bill... Never got ** except Kohl's reported the case to credit Bureau and damaged my credit score to the point of where my card was revoked. When I finally realized that It was them pulling my credit score down, I immediately called and paid what I owed them.

I ordered some clothing for my son for school. I needed it shipped within 2 days. The order was placed on Friday. It’s now Tuesday and I haven't received anything. I looked into it and tracked my order. They charged me $30. For shipping, separated my order said one will be here today which is Tuesday and the other would be here within a week?? I called to complain and wanted to be reimbursed some money for the shipping. I ordered everything together. They separated my order and tried to tell me I ordered it that way? I ordered it at the same time and paid for it once all together so how did I order that way?? So disappointed that they wouldn't refund me some money for the extra I paid for shipping!! I will never shop here again. Mind you this is my first time shopping here and my last!! Should have stuck with Amazon. They have the best customer service I've ever dealt with. Kohl's is the worst ever and they just lost a customer!!

Don't uses Kohl's credit card or shopping in Kohl's. Kohl's has very bad, bad customer support (credit) & management system. Due to Kohl's system issue, I didn't received eStatement from email and the balance (< $100) is overdue. I paid the balance once I received Kohl's paper statement. Kohl's reported the case to credit Bureau and damaged my credit score badly. I contacted customer service and Kohl's is unwilling to remove the inaccurate information even it was Kohl's fault. Kohl's never care about customers and unwilling to solve any issue for customers. Please DON'T shop in Kohl's if you can, it may damage your credit score in some day.

On three different trips to Kohl's they have each been less than enjoyable and even disturbing. They stopped playing inspirational music. The next trip I noticed the same thing. Then the lady putting back clothes acted like I was in her way. No, "excuse me". Just brushed by. The next trip my daughter and I went into the ladies room and a male customer rushed by me into the Ladies dressing room. I immediately went out to tell an associate and was informed that men are allowed to use our dressing room.

I ordered a shirt and pants online. The items were shipped separately and it tooks 2 weeks to receive the shirt. The pants were never delivered. After not receiving I contact Kohl’s customer service via email, no response 2xs. I went online to try to call and could not find a number but saw I could chat, Kohl’s said it was delivered and would open an "investigation" and send me an email. Two days later I received an email telling me to go walk the streets to look for the pants around my neighborhood. AZ in the summer gets as hot at 120. The thought of asking complete strangers, and I also just had surgery and using a knee scooter, was scary and painful.

I purchased a Serta cooling gel mattress topper from Kohl's. Upon opening it I found what I thought looked like mice droppings, my husband thought it looked more like bed bugs. I immediately had issues with Kohl's denying the return because the item comes vacuum sealed in a box and now was the size of a queen bed therefore could not be placed back into the box/resold. I returned it after several days of arguing. I still (over a month later) do not have my refund.

As most people, I was attracted to Kohl's credit card due to the savings that I could possibly receive. DO NOT DO IT!!! This is how they make their money. I sent payment through my online banking on the 30th and they did not process it until the 5th and therefore charged me a $27 late fee. When I spoke to the supervisor he said that there was not a "grace period" and that I owed it. I promptly closed my account which they didn't care about even though I max out the credit card almost every month. I will never shop there again! The credit card is a scam!

I have just spent 1 hr on hold to close my account and dispute with the fraud Dept two charges from California. They put me on hold and laughed in the background... How do you dispute charges? The corporate office is the same as all the numbers issued. I can't even close this account.

We always heard that Kohl's customer service and return/refund policies were crap, but never believed it until now. We had two problems back to back. 1st the moron cashier failed to add the gift cards we repeatedly told him we had, he lied and said he had already scanned. We didn't notice he did not scan crap until we got home, then we had to return next day to get price adjustment. "Customer service" rep was rude, refused to give refund back to our credit card because main "account holder is not present." We brought back all the items with the tags still attached plus the original receipt and had the credit card we used for purchase literally in our hands and Kohl's "policy" is too bad. We overcharged you, you won't get your money back if account holder isn't there.

Always having paid my bill on time. I recently overlooked my emailed bill and owed $11.73. Because of this they sent me a letter suspending my account from the collection agency. I called them very upset and said why didn't they mail me a letter before suspending an account. They said they had to email everything. I said, "So why didn't you email this letter." Since they did mail me this letter it would have been better customer service to mail me a letter saying if this is not paid by a certain date they would suspend my account. I was livid that they would go so overboard by suspending my account through collections over $11. I talked to customer service and a manager and they both acted like they didn't care. Kohl’s must be hard up for money if they have to be this difficult about $11. They handle customers and their accounts very poorly.

I interacted with a Kohl's customer service agent over online chat - found on the Kohl's website. I must say, this was the easiest and most pleasant conversation I've ever had with a customer service representative! They accommodated my request with in a polite and speedy manner. My husband and I use the charge card and we had some difficulty with the card. The representative was very understanding of our plight and negotiated a reasonable outcome to the issue we presented her with. She even consulted a supervisor so that we could get the best service possible. Thank you Kohl's - you're doing a great job taking care of your customers!

When I first purchased a credit card through Kohl's it was brought to my understanding that I would not be charged interest so I have paid faithfully on my payments until each purchase was paid off in full with them. So I buy a coffee pot for 129. On my credit card and on my statement I notice they charge me interest so I called the manager up to find out why that is and I was told that I signed an agreement and that they charge interest no matter what and less you can pay the merchandise off in full all at once. I said to her well what is the reason for getting a credit card then if I could pay for the merchandise off all at once? It doesn't make sense at all. So I closed out my credit card with them and I will not reopen it. I have good credit and have been faithful in my payments. I don't understand why companies can't be more faithful in how they deal with the customer in what they say to them to try to get them to open up a credit card.

I have been having trouble getting my account 'up to date' even though I pay CONSTANTLY, serious every two weeks. Well, I got a collection call from Kohl's just now, and they wanted 3 times the normal payment because of no payments for 2 months. I asked why, my bank account showed the payments clearing. They said I'd have to talk to my bank about that because a bank I NEVER HEARD OF put a stop payment on those payments I scheduled, and they never were credited. I asked why my statements showed them crediting, and they said they didn't know. I was talking to collections, and only customer service could help me with that.

I purchased 2 Fitbits in November not giving a thought to being able to return one or both since they brag all the time about being able to return anything, anytime for any reason. I purchased them because the one I had broke and I purchased two with the intent of having my daughter help me decide which would be best for me. In the meantime my kids told me I should call Fitbit regarding my broken one which I FINALLY did! By that time it was past their one year warranty but THEIR customer service was exceptional and they sent me a new one therefore I no longer needed the two I purchased from Kohl's.

I ordered a portable carpet cleaner online to pick up in the store to save time. It took 3 employees multiple tries to pull up my order. When I brought the item home and opened the box, I saw that it was used! This was not a clearance item. I never buy returned items and they should not fill online orders with used products. Buying online took longer than if I had just gone to the store from the beginning, I would have spent less time and purchased a NEW product. I also didn't receive my Kohl's cash.

I placed an order on March 10th for 20 towels on Kohls.com for $75.43 to be picked up in store in West Melbourne FL. I received a notification that only 18 were available and my new total was $66.69. Due to some reason I was not able to pick up the order. Ideally order would expire in 7 days however I got an email on the 14th day. Till date I haven't received a refund. I called the customer service number and kept getting bounced between credit and kohls.com and finally was told to call the store directly. The store refused to believe my card had already been charged as they said it should be only when I pick up which was not the case. They advised me that I should come to the store and they would call customer service. I am no longer in the area living 500 miles away so that is extremely impractical esp for the amount. Terrible!!!

Went to purchase luggage, store associate helped us and said rebate is good for 100.00 off luggage if they total 300 or more before sale price or using our Kohl's cash. We talked to the store manager at cash register and she confirmed. They had accidentally left all the luggage in one of the bags we were purchasing. There was still a tag that said, "Sales associate please remove luggage inside." She had seen the tag then took stuff out. We asked her about rebate she said item has to total over 300 before sale price. So she said we were going to get rebate. Waited for months still no rebate, then we searched email and seen decline. No one wanted to help us after waiting on phone and Chat line.

On my previous order, Kohl's not only sent me the wrong bra, but it had been USED & smelled of smoke & detergent. And again they sent the wrong item. I called customer service in Nicaragua twice and the call center in Mexico the 3rd time. Still could not get the issue resolved. They want me to drive half an hour to the nearest Kohl's or wait for UPS to pick up. They promised UPS would call me first, that did not happen. If you message them on FB, you get a BOT. Not only have they lost a customer, I'm returning the entire order. Kohl's could not survive without their promos & rewards programs. That's a sign of a very poorly run business. I'll stick with Old Navy, Zappos & Amazon.

I placed an order for a dress on Thursday for a wedding on Saturday so I paid almost as much for next day shipping as I did for the dress. I check my email and it said my full order had been shipped. I tracked it and it said estimated delivery for Monday. I called Kohl's, the guy (can't even begin to try to spell it) said NOTHING about that it had not been shipped. Just credited me the shipping charge and said I needed to call FedEx because it was their fault.

I bought a product at Kohls.com. After 45 minutes I've noticed that my delivery address corresponded to a previous one. I could not cancel this order because the time frame to cancel was 30 minutes! This order is going to Illinois and I live in S. Carolina. They didn't provide any solution only that I will need to locate the delivery provider, which they didn't know! Terrible policy!

I bought a pair of maternity pants from Kohl's that were $40. I never wore them and they had the tags on them still but I did not have a receipt because it has been almost 9 months since I bought the jeans. I went to the store to return them and the cashier proceeded to tell me that all of their maternity clothes are on sale because they will no longer be carrying maternity clothes in store and then she told me I could get $4 in store credit. I am absolutely disgusted that my $40 pants could only be returned for $4. I will never be returning to Kohl's. How would anyone want to shop at a store knowing they will not get 90% of their money back if they want to return an item! Absolutely outrageous!

I bought a Playstation 4 game system. Within 4 months the system completely shut down. I tried to return it but I was given the runaround. I wasted 350.00 for a defected system. I contacted customer service I was told I had a 30-day warranty. That's CRAP! I will NEVER SHOP AT KOHL'S IN THE FUTURE, BUYERS BEWARE. SAVE YOUR MONEY AND HEARTACHE.

Kohl's does not take discounts off of the majority of the products they carry... but I can earn Kohl's cash paying full price... I can get same products elsewhere and use discounts and it is much cheaper. Their products are 3 times price as everywhere else and their products are cheaply made, clothes do not last at all. Just like Junky Jeweler. Also they claim they price match. Well that is an outright lie. You are better off shopping at any department store. Even the higher end stores because it will be much cheaper in the long run!!!

I shopped yesterday, Friday, May 19 - went to check out and realized the $15 off of $50 coupon wasn't good until Saturday, May 20. The clerk at the register told me to just take all my items to Customer Service and they will hold them for me for 24 hours. At Customer Service the clerk put the items in a clear bag and had me write my name on a piece of paper. She wrote on the same piece of paper to hold until May 20. I went to Kohl's at 9 AM on the 20th to discover they could not find the bag at Customer Service. Of course all the items I had gathered were no longer found in the store. Only some children's pajamas were on clearance; the other items were just on sale that started Friday at 3 PM. It is such a shame employees cannot do the right thing! The store manager could have cared less!

I never received an e-statement at the email address provided so would go online and view my account and make a payment based on the on-line statement. The statement cycle ended on the 16th and I paid on the 17th (2 weeks early because it wasn't due until the 1st of the next month). The on-line payment would cycle before statement ending and it would count it as late every month even though it was clearly paid early and consistently. I received a late fee every month for $27 and they would only reverse one of the fees because their policy is to only allow one even though they were clearly inaccurate and online doesn't match payment revenue cycle process. I closed my account and plan to be sure it is not on my credit report and dispute it. This is crazy unfair and someone needs to pay attention to the way consumers are being nickeled and dimed like this. I refuse to shop at Kohl's any longer!

On October 1, 2016 I, Tina ** ordered merchandise totaling $162.12 from Kohl's.com official site for online order. I called Kohl's.com and talked with Scott and gave my change of new address and received an email verifying they received confirmation of new address. On that same evening, I called them due to having an issue with Kohl's previously with shipping to correct address. I checked my order confirmation to see where the address was shipping to. Once again the order was being shipped to South Carolina instead of Florida.

Matter was resolved. $22.63 was credited to my account. I am removing previous complaint. Was a matter of misunderstanding.

I purchased a Roomba for $512.99 and it wasn't working out of the box so I returned it for an exchange and they told me that this Roomba is not available and then told me to get a refund but it has to be done through Corporate Headquarters because of the amount and I said Ok. 3 weeks later I received a check for about half the amount $282.00 so I contacted Kohl's for the remaining balance and they told me that is what I'm getting so I ask for the item back and the CEO secretary said that I won't get the product back either because the product was already returned to the manufacturer. I asked to speak with a higher up or a manager and she stated that she is the higher up. There's no one else higher but the CEO and he won't speak to me. Everything goes through her.

I'm actually surprised at how horrible Kohl's is, at least placing an order from their website. It has all turned out to be a very frustrating experience. Placed an order for an item on a wedding registry. Just before finalizing the order I wanted to make sure it was being shipping to the wedding couple and not me. I clicked on the shipping tab for the order and it showed... their name and info. I then tried to go back to finishing the order and I couldn't. I had to start over. Entered all the info again. It asked me to provide an email address. I did and it said I had an account and needed to log in. I logged in and of course had to go thru the entire order process for the third time. Took me 30 to 40 mins to order an item but I got it ordered.

I placed an order to purchase the Apple Watch Series 2 on Monday night (April 24, 2017). Right away my order was cancelled and advised to call into Kohl's customer care. I called right away and the rep I spoke with advised that the purchase was larger than I normally make online so it was cancelled. She asked if I approved the purchase and then said that she would have the rep that cancelled the purchase push it through. That was LIE #1.

Placed an online order with pickup at the store in the amount of $59.42. Was then notified that one item was not available. New charge will be $46.18. Checked my bank account and see I was charged $59.42 twice! I called their customer service and was told this is their policy and when I pick up the order, which I did on the same day, the new charge of $46.18 will then be charged to my bank. This didn't happen. So the $59.42 x2 is still pending and holding my available funds for 72 hours. Kohl's is holding my bank account hostage for double charges that aren't even for the correct amount. Will never shop at Kohl's again. Their customer service wasn't helpful as usual as this has happened to me twice. BE AWARE of Kohl's policy to charge twice and then hold for 72 hours.

I am creating this complaint so the public is aware of the awful experience I have had attempting to resolve an issues with the Kohl's company. In February of 2015 I was notified by my credit report that I had an unpaid late charge on my Kohl's account. I had purchased some items from Kohl's during a tumultuous time in my life. We were moving, we were getting ready for our first child, and my grandfather had just passed. Usually if I have items that are unpaid, I would get an invoice, a phone call, letter, something to let me know I had unpaid items. I received absolutely nothing. The only notification I received was from Equifax months later telling me I was charged 30 days late on my Kohl's. I have never been late with any payment in my life. I was complete shocked, and called Kohl's immediate to pay off the entire amount. I couldn't believe that there was no notification from Kohl's about this charge.

I decided to buy my daughter's Easter dress offline because I couldn't find anything in the stores. I ordered a pretty coral color dress. I placed my order on Thursday night April 6 and didn't receive the item until April 14 which was the schedule delivery date two days before Easter. When I got home from work I knew the dress should be at my house. Got home and my daughter was so happy to finally get her dress. When I picked up the bag I knew it felt too light but I just let that pass and figured they had it wrap tight. When I opened the package it was a man's shirt, nothing I ordered.

I ordered four items with Kohl's. The first item was a Rumba Vacuum, next was a balance ball chair, next was with a humidifier, and last a gift wrap holder. The two orders I had problems with was the humidifier and chair. I ordered the humidifier February 20 and it was supposed to arrive February 24-27, it never showed up. I called Kohl's twice and paid March 8, for shipping price of the Balance Ball Chair (paid item through Kohl's Cash), and paid for the humidifier. Suddenly out of the blue the humidifier came March 20, in a nice not weather damaged box. Then I called Kohl's and let them know my order has arrived. Then they charged me twice, for the same item. I paid it and asked Wells Fargo to dispute one of the charges. They charged me again on Thursday April 6, via an email with a $25.00 credit check fee. I paid it and immediately closed my Kohl's account.

I just received an email that my Kohl's account information was updated and that an order to the tune of $119.82 was going out to my new address in Tarbo, NC. Funny. I do not remember moving to NC. So I called the number, gave them the account and all the info, but because the card was in my wife's name, they needed to talk to her. OMG - they don't care that my card was compromised at their store. They want to talk to my wife. I told the lady my wife was working but she did not care. She would not do anything until speaking to my wife. GREAT CUSTOMER service Kohl's and so much for your customer's fraud protection. Mark your name up with the other's that have had their systems hacked.

I went on the website to chat with someone from Kohl's regarding a price adjustment. I have done this in the past and had no problems. In fact it was a pleasant experience before anyway. I purchased a crib and a mattress, a present for our new grandchild, our first grandchild to be exact. I set it up to be delivered to our daughter whom lives in another state. This is one of the reasons I purchased online so that I would not have to worry about sending a gift to her.

I ordered some items in November 2016 for Christmas. The total cost was $61.61. I watched for the bill, but never received one. Looked at the receipt with items, and it looked like I had paid for it when ordered, which is what I usually do, so didn't think anything of it. I then left on vacation on 1/16/2017, returned home on 3/5/2017 to 3 phone messages on my landline which I couldn't understand. So called Kohl's and they said I never paid??? So why did you wait so long to call me, and why no bills. They say I never changed my address or phone number when I moved 3 years ago. I say I did. Now they want about $200. Finally after speaking with Gabby and supervisor Carlos, which I could not understand what he said. I finally had to pay $134 dollars to stop collection. I had this account for at least 20 years, never paid late, yet had to pay over double the amount. Too rude people. No less. Will never shop with Kohl's again.

Customer service was the worst. Could barely understand them. Explained I ordered 2 day shipping for 11 items. When I checked the status of my order it only had one item for 2 day and everything else was standard. So I paid $17 shipping for a pair of $20 shorts instead of the whole $268 order I placed. I needed these items for my kids for vacation. They offered no solution to fix other than when the clothes come which will be while I'm on vacation to send them back. They have put me in a bind because I'm out the money on the clothes until the items are returned money that I could have used on my vacation. I'm literally in tears. I was told 3 different things by 3 different customer service reps.

There was a problem with my online account, and they misunderstood my instructions. They closed my credit card account. I asked for them to reopen it, but they said they would have to listen to the recording of my call to Customer Service. They did not reopen the account. I do not believe they listened to my call. I had to call Customer Service back several times before I could get someone to help me, and then they never did what they said. I had to apply for a new card. My advice is to never call Customer Service for help, and to just close your account and start a new one.

I ordered 2 KitchenAid Stand Mixers at $350 each for Christmas. Kohl's advertised on-line & in the newspaper that with the purchase of this Mixer there was a $50 mail-in VISA Rebate. I mailed in the Rebate Forms for each mixer. KitchenAid said I was limited to one rebate per address. This was not disclosed except in VERY TINY print on the bottom of the rebate form. Kohl's Customer Service said it wasn't noted any place in their ads or online either. KitchenAid refuses to give me the $50 for the second mixer. If I would have put my daughter's address on the second rebate, she would have gotten it. This is deceiving the public and I'm not happy. I would return it but I would also lose some Kohl's cash. So BEWARE!

I have just placed a second order with kohls.com, which was rejected. The reason? My billing address is my home, but the shipping address is my job. Why is this an issue in the 21st century? To their credit, the two reps I spoke with in Customer Service and Fraud Protection did their best to rectify the situation. However, for the second time in less than one month, this led me to not place my order again because the main item I wanted sold out (within not even 8 hours), and their antiquated internal system could not tell them or me when (or if) it would return. The only way they or I would be able to confirm is to keep checking kohls.com, which is highly inefficient. I had the same experience with another order last month.

I received a late fee payment on my bill. I have good credit and always pay my bills on time. I called to try to get this late fee taken off. The representative I spoke with in India would take the late fee off if I paid the balance with a debit card only. I had to give my card number over the phone. I did not like to do this. I feel uneasy I did this. The representative had animated skills, very fast speaking. I wish Kohl's and other companies would not do this for customer service problems. It's very impersonal, annoying, and leaves the customer with the general feeling of getting their ID accounts spread all over the world.

Placed an order online and got 80 in Kohl's cash but I used it. I returned the item so I could exchange it. When I returned the item, they did not refund the whole thing because I had used the Kohl's cash. On the "exchanged" order I received a Kohl's cash again. I called so they could remove the second Kohl's cash and refund me the whole amount from the first order. They said they couldn't do that so now I am forced to spend the Kohl's cash or lose the 80 dollars that they stole from me.

Was told I could get a custom bra at store. Wrong. Was told I had to order it over the internet. Spelled address 4 times only to have it sent to the wrong address because the cust service spelled it wrong. I am a disabled and have been waiting for over a month for my money to be returned to my account. They promised it would be returned by the 22 of February 2017. Still not here. This company really suck. I will make it my mission to tell people what a rip off this company is.

On 2-20-17 at around 10:30 PM I ordered a stick blender using a guy named "Peter". He acted suspicious & took very long time to place my order, as if he was shopping. It turns out he was shopping, and he placed an illegal order USING MY GIFT CARD BALANCE! I had to get two supervisors involved to get my money back. This guy "Peter" used $42.45 to buy his wife some sexy pink lingerie: and used his wife's email address & street address. I never bought these two items & my account showed I would never receive them (no order number of info on my logged in kohls.com account). They told me that they are investigating & seemed they agreed this was retail theft & will fire this employee. Unbelievable. You can't even trust a Kohl's employee these days.

I bought a diffuser from Kohl's that leaked on my brand new table, ruining the finish. I sent Kohl's photos of the damage and receipts for the table and diffuser. Customer service responded twice and then asked me to confirm that my table was damaged. I never heard another word. I contacted the BBB who told me to contact the Bureau of Consumer Protection/Division of Trade and Consumer Protection in Wisconsin. I sent them the information and they contacted Kohl's and the Attorney General.

I recently moved to GA and now I'm close to a Kohl's department store so I've tried it out three times and now will never go back due to poor customer service. 1st time I went in was to buy a belt for my husband. As I was looking for the right size a 49+ year old worker excused herself as she started throwing belts on the floor to organize and add more. I then moved to the other side to see the selection there but she followed and pulled those belts as well. Never asked if I needed help. I assumed it was a one time Incident and left. Gave it another shot... This time was looking in the Nike section for outfits for my daughter... Same thing!!! Moved racks around while I was looking. At least she was polite and said, "Excuse me but I have to get these moved." I couldn't believe it happened a second time.

I tried to use a $12 REWARD card yesterday and it was turned down at the register. I tried several times, then left the merchandise there. When I got home I called the number again and it said I had $12 on the card. I went back to the store today to use it, and it said there was $0.00 on the card, so I left the merchandise again. I called several numbers, listened to computer generated voices, then finally got a human. They gave me the OTHER number. I called them, and it said I had to call the first number! I was back and forth with calls, but no help. I talked to several workers and they said the card was used at a boutique in CA. I looked up their website and it was for young teens. I am senior citizen. I did not use it.

I absolutely cannot believe how long it has taken me to return two pieces of defective wall art to Kohl's. Just got off the phone with my leasing office for the ninth time because UPS won't pick up the packages because Kohls.com hasn't sent the shipping label. This is after two months worth of phone calls to Kohl's requesting the labels, every single time they tell me that the labels have been sent to UPS. If I ship them back another way, they will charge me. I cannot believe the lack of brain cells that the Kohl's employees I have spoken with have.

I have had two problems recently. Just like a previous reviewer, I had an extremely aggressive sales clerk who did not even ask if I wanted a credit card. After he rang me up, he shoved the application and pen at me. I asked if it was a credit card application and he said yes. I told him I did not want that. He said to go ahead and get the credit card, and just pay it off all at once. I couldn't believe it.

I just spent an hour on the phone with Kohl's. There was a charge on my card that I never made. I was transferred a number of times, repeating the same info all the way, hung up on due to bad connections, constantly asked to repeat my account number, only to be placed on hold so as to repeat my account number for the next gal -- who I couldn't understand. I was given another number to call whereupon I had to answer survey ?'s -- tons of them, before I could speak to a real person. This, compounded by their horrific online return policy, is why my Kohl's card lies in a heap of cut up slices. You do not deserve my business any longer. Goodbye Kohl's.

Fraudulent use of Kohl's Cash - I placed an order using $15 Kohl's cash on 1/22. I was informed an hour later that my item was sold out and the order was canceled. I was issued a new $15 Kohl's cash, but when I checked the value on the 29th, it was 0. I did an online chat and they say it was used. I had no record of using it, so made a complaint to Kohl's and they say it was used at their North Chesterfield store. I have never been there, I am in California and I think that store must be in Virginia.

I ordered a memorial necklace for my daughter-in-law as a Christmas gift, because her mother had just died. It was supposed to arrive three days before Christmas, and it never did. I called Kohls.com customer service so many times I lost track. I could barely understand their service representatives (with their heavy accents) and they all told me, "Don't worry - it'll probably show up eventually". I didn't have any gift to give my daughter-in-law for Christmas, which was humiliating. After Christmas I spoke to someone at Kohls.com who promised me a refund. I'm still waiting on that refund. I will never buy anything from Kohl's again.

Over 1 1/2 years ago, I ordered a dress from Kohl's online and to date they are still harassing me for to pay for an item I returned. I would recommend no one do business with Kohl's since their bookkeeping and return business is very poor. Clearly Kohl's is not customer service oriented.

I used the Kohl's online bill pay to pay off the Kohl's charge on time and in full. Got a confirmation screen. Nothing ever got submitted to my bank. Got stuck with a late fee and interest. Kohl's customer service will only try to get you to pay the bill, no help. Beware, their site doesn't work and they hope you won't catch their mistake in time so that you get extra fees tacked on. Pay only in person in a store where you get a physical receipt, and avoid shopping at Kohl's. Their sale prices aren't really a sale price when you consider the hidden fees and possible ding on your credit score.

October 11th 2016 I placed an order with Kohl's over the phone with a "sugar sweet" agent using my Kohl's cash. After a few minutes I received an email saying it was cancelled. I called their 800 number again and placed the same order again with another "honey sweet" agent. While trying to place the second order the agent told me she cannot use the Kohl's cash I used for the previous order which was immediately cancelled as it has not been returned back and it may take up to 48 hours for it to be returned. I could use only $112 out of the $900 I had in Kohl's cash. The second order went thru shipped and delivered but from that day till today my Kohl's cash of $787 was never returned to me.

It was very disappointing when I went to return Haggar pants without receipt and people told that this is not from their store. When I showed similar pants twice to them they refused again to return it. It was horrible experience because I am literally drained out just to return Haggar pants which I bought for my father. What a waste of time, money and energy.

Within the last 4 or 5 years I've had two negative hits from Kohl’s in my credit score. They keep switching my account from paper to paperless when I only spend 2 months of the year in land. The people taking care of my bills don’t see a bill so they do not pay it. The last time a couple of months ago I answered my phone and they told me I was late. I went to explain them AGAIN what happened and I was told not to worry if I pay right then. I did and 2 months later they hit on my score again. All I want is for them to play the recorded conversation and listen. 20 years of perfect credit ruined for $15. Look at my account. It's always pay in full as soon as I get the bill. Beware shoppers. I cancelled my account and I'm not stepping there again ever.

On October 23rd of 2016, I placed an order of 3 sandals and 3 toothbrushes using the gift card plus a 40% off coupon I got through email. My order was canceled the next day without refund. I called the customer service and was told to be refunded via mail within two weeks. After two weeks there was nothing in my mailbox so I called the customer again. Customer service told me he/she requested another gift card through mail. Similar story happened at least eight times. Until January of 2017, I called the customer service and this time the agent on the other side talked to the verification department for a while and told me your case was resolved, credit will be reversed to me.

Before I ordered my Ninja Coffee system I called to speak to a representative as I got burned last year when I ordered something and it arrived broken. When I went to return it they would no longer honor the sales price for an exchange. Not a different purchase. How do they get away with being thieves? I will tell you. I called after I got screwed again. I have the entire conversation in print with the rep when I called and said that is not what I got. They offered to let me return it. Sound familiar. Same as last year. They offer unbeatable prices but you are not going to get what you ordered.

In 2014 your employees allowed someone to cash 3 fake traveler's checks. They had no ID and there is a 800 on the checks stating you must call for authentication before cashing yet this person was able to enter the store 3 times and walk away with cash. My name was not printed on these checks but because this person signed my name to the back of one of them I was subsequently charged with 3 felonies. It took me an entire year to clear my name and prove my innocence. I'm out 5k in lawyers fees and all because you hire criminals and do not hold them accountable for their actions. These people still have their jobs til this day. My life was damn near ruined and you could care less about the actions of your employees. I was never compensated for what I was put through. Your company never even offered an apology.

Be aware; simply starting the process to attain a $500 Gift Card will result in the immediate release of your email contact information to a number of marketing outlets making you Mister Popular on the phishing junk email circuit! I did not complete the entire process due to mandatory subscriptions/purchases for entry access, deleted what I could, even going as far as ensuring box was blank where it's asked about receiving newsletters, updates, and such - then closed the window. Within minutes of this I began receiving junk mail: banks, insurance, credit card, loans, prizes, games, just plain crap. To the tune of over 80 each day for the next 3 days before what I'm hoping is now under control. Still I went from a fairly secure internet interface, maybe 3 or 4 scam mails per week, to close to 500 during what I've since been referring to as KOHL'S SPECIAL GIFT WEEK. Consider yourself forewarned.

I visited Kohl's and purchased a down duvet and two down pillows. The woman rang me up and asked me if I wanted a Kohl's card, she mentioned that I'd save another $50 on my purchase. After contemplating for a couple seconds I said, "No thank you, it's very tempting but I can't get a credit card right now." The woman then said that I could cancel it in a month, or never use it. I won't lie, I was tempted, but said NO at least five times. She wouldn't give up and I was running out of defense, so I told her that I was recovering from filing bankruptcy in 2015. It was important to me and my family that I make the right decisions. She said, "Well you could just sign up and see what happens." I was floored by this response! What happened to compassion, Respect? I felt broken down by this woman, she was pushy, ruthless, disrespectful. I am genuinely upset by the experience, and I will not return. I understand that getting quota is important but to what cost of others?

I bought items and was told I could have a 40% discount if I got a credit card. Usually I say no to store cards because I almost always regret it later, but I said what the heck because my cousin was with me and encouraged me to get the discount. It was NOT worth it. Now I have a ding on my credit report and I closed the account because I was really angry at them. I have a very sick husband and we had to go 1300 miles away for treatment. I got the Kohl's card but had not activated it before I left. I gave the clerk a credit card (not a debit card) and assumed the purchase would be charged to that. The clerk NEVER told me it would be charged to the NEW card. I had no idea to even expect that. I paid my other credit cards using my phone while I was away for 2 months, but had no idea I owed the other one any money. Their calls to my home never got through to me as I was not there.

I was interested in purchasing a pair of Levi's which from the internet I saw were on sale. I went into the store and and was informed they were out and we could buy them at the kiosk. Went through the whole order at the kiosk and at the end it did not accept the order. Then I went to the store to return an item and was told I could get the amount of the item only the lowest price it was on sale for in the history of the item. On top of that no cash back only a card and had to spend it there at the store. I then tried to go to the Kiosk to order some Levi's and one kiosk was broken and the other was being held hostage by a customer. So one of the workers said I could order them on the customer service phone line at the store.

I have several complaints from the last two months. First, I ordered a pearl necklace from Kohls.com. This was a gift, and when it was removed from the plastic bag in which it was shipped, all of the pearls fell in the floor. I called Kohl's because none of the local stores had it in stock. They told me that I would need to purchase a new one online and then I could return the other one to my local store. That sounded great except I had earned $10 Kohl's cash on my previous purchase so my "refund" was to be reduced by that amount even though this was not really a return but rather an exchange of defective merchandise.

I sent a payment in to my Kohl's credit card account and was very careful to make sure that it had the correct account number written on my check. Still, Kohl's applied the balance to another family member's account. When I pointed out their error, the customer service staff were incredibly rude and refused to take off the charges that had accrued on my account as a result of their error. Frankly, I think this should be against the law if it isn't. Do not get a credit card account with Kohl's!

For Christmas my wife purchased a $100.00 gift card using our Kohl's credit card for me (husband). I do not want to go another $100.00 in consumer debt. I tried to return the card and have the $100.00 credited back to my Kohl's account. Kohl's policy is now I own a $100.00 gift card and now $100.00 further in debt. We thought maybe let's buy some sheets for our king size bed, bad idea they were $99.99 to use up the gift card. Bad idea, I checked online with Amazon, the same sheets were $64.99 delivered. Looks like I am stuck with this gift card. I can understand if it was a gift from someone else but this is my account it was purchased with. I am closing my Kohl's account and will never do business with Kohl's again and will go out of my way to discourage anyone from shopping at Kohl's.

I ordered a fairly expensive hoverboard for Christmas for my 11 year old son. It was delivered to our back door in its original packaging & appeared to be new. I hid it & then wrapped it on Christmas Eve. The box stayed in a closet at our home, untouched by anyone in my household (my son was out of town the week before Christmas anyway). On Christmas morning, he opened the hoverboard and was really excited until we noticed scratches all over it. The plastic on the bottom was ground down as though a 250 pound person rode it in a parking lot every day for a year. There was grass in the label. I was mortified.

I got married and received many items at our wedding, we actually received a few duplicate gifts like a juicer from Kohl's that was $329. So of course we didn't want to ask our friends for the receipt so when we went to return it for store credit and get what we wanted. We were told that because of the amount of the item that they could not issue us merchandise credit in store and that it would have to be issued from the corporate office (I guess because of loss prevention measures, which I understand). So we had to give them a picture ID and our address for the return and 2 weeks later we received an envelope from the corporate office and inside was a gift card (merchandise credit) for $358.04 ($329.99 plus tax of $28.05) so now we were able to get what we wanted.

I called Kohl's today because according to FedEx the item was delivered, but I did not get it. FIRST I did call FedEx and they said I had to call Kohl's. The man I spoke to had the nerve to tell me the following: maybe my husband was hiding it, I should open my eyes and go outside and look on the porch, maybe the driver hid it somewhere, I should walk around my neighborhood and see for I can find it. He even said to call the post office, why would I do that if it was sent via FedEx. I said that this is not how Kohl's treats its customers and he said well it is. So I paid for something I don't have and won't get and they will not do anything about it. The nerve of them to treat me that way! I did call back again and did a live chat and basically got the same thing, they don't care and aren't doing anything about it.

I purchased a vacuum listed at $299.00 on the website via online/phone purchase. I was promised a 30% discount using promo TURKEY30. I was also promised an additional 15% discount for being a veteran and using promo VETERAN. When I received my statement I was not given the veteran's discount. I was charged a higher tax rate than our address. The difference paid and the promise given was an additional $57.86. Kohl's has since said they are not honoring my veteran's discount and could care less and I will pay a higher tax rate and an interest rate of $1.99 if I didn't pay up immediately.

Kohl's charges for each pair of panties, even though they are bundled in packages of 3 or 5 etc. I wrote company complaining a 2 page letter, they did nothing. I wrote Better Business, they again did nothing. I have never seen a store charge for each pair of panties or socks that come in bundles. What a scam. It does not feel like Kohl's cares about customers' concerns at all. Very unhappy.

Ordered from Kohl's the morning of 12/15/16. Said would be delivered between 12/20 & 12/22. Sent me email confirming shipment on 12/18. After a few days I checked UPS tracking info: shipping label not even created until 10:30PM on 12/19. Worst part is it's 12/21, order not yet shipped and no explanation as to why. Call customer service. Speak with Miss Congeniality Pakistan. To make a long story short, she finally tells me my order has been cancelled. Great. I go online and find same gift cheaper elsewhere and order it to arrive after Christmas. Next day UPS delivers 1/2 of order from Kohl's (the order that had not been yet shipped).

I ordered a ring from Kohl's on Nov. 23. My tracking information showed that it would be delivered to me on Dec. 2. On Dec. 2, when I did not receive the package, I checked the tracking info again. It showed in tracking that a label had been created, but it appeared the package had never left Kohl's shipping department. I immediately got online and did the live chat session. I asked the attendant why was the package still sitting there when it was due to arrive to me that day. She looked into it and told me that my order had been canceled for some unknown reason by Kohl's. I was really upset that they had canceled my ordered, but the payment was deducted from my banking account. But, at that time I did still have time to get the ring if they would fix this error.

Since 2007, I have had 2 Kohl's credit cards. 1 for everyday use and the other for Christmas only. I hide my Christmas credit card and went to Kohl's to make my Christmas purchases on Dec 21, 2017. When I went to check out, I told them that I had 2 accounts and that I misplaced my Christmas credit card. No problem they said. "We can look it up." They called corporate office and explained that I had 2 accounts. Corporate said that was impossible, they only authorize 1 account per person. Mind you almost 10 years I have been using these accounts. Balance $0.00. Corporate at that time when they found that I did have 2 accounts for the past almost 10 years Closed My Christmas account and refused to let me purchase my things on that card, saying that it was a CORPORATE MISTAKE and it had to be closed!! REALLY!!! So they closed the account and I left without my Purchases.

I got a Kohl's credit card because I was drawn in by their sales and rewards my friend was always talking about. I went to use it for the first time today to buy some learning toys for my preschool. The toys were marked 50% off plus I got a 20% extra promotional discount. What a deal I thought. After I bought my items I went online to compare since I was new to Kohl's system. To give you an example I bought a game that was originally priced at $29.99 for 50% off plus the 20% discount ending up at around $12.00, great deal, right? I go online and that's around the price Target sells it full price. It was that way for each item. They marked them way up then reduced them and then gave an extra discount and ended up about the same price as other stores normal prices. I am taking it all back even though it's more work for me because I don't want to buy from a business that is shady like this.

This is to inform you that my first experience shopping with Kohl's will be the last one as well. I received my order on time approximately a week ago. Last night as I was ready to wrap my Christmas present I realized that the Makeup Explosion Train Case that I order was not in the box; instead there was OBSESSION COLOGNE FOR MEN.

This holiday season I have place numerous orders online, inputting online coupons and rewards, however each time after finalizing the confirmation email shows I intact paid full price for all items, no discounts or rewards, went towards my purchases. Now it is in fact going to take me longer in their return line than it would of to shop the store. BUYERS BEWARE.

I ordered 9 items as Christmas gifts for my nieces and nephews. I got one package containing 3 items by UPS Dec. 7. Found out that the rest of my order had been broken up into 4 packages and sent in the mail. All labeled incorrectly and returned to sender. So I call 3 times before I find out that I have to place a new order, pay AGAIN for the order and once the return to sender items get restocked and a return order placed I will get refunded. I would lose my Kohl's cash discount I paid with and the online discount code I used! I pitched a fit, got a supervisor who added the discounts back in, but I STILL had to front the money and watch for a refund.

My order kept getting cancelled by Kohl's for no reason, it happened at least 4 times in the past few weeks. It's really annoying. I had to call in to replace the orders. Some were taken care of (although I had to waste a lot of time), but most recently I ordered a sweater, and it got cancelled again. When I called in (I talked to someone named Mesha), she said I could replace the order, but said I could not get the same discount if I try to order the same item. She said she talked to her supervisor already about it but she could not give me the same discount.

Where to begin? Barb ** at the Newark store was absolutely incredible. Being out shopping for 3 weeks and visiting multiple stores has been taxing. That being said, today, we had to return a drone type product that my husband bought that was defective. Neither one of us really wanted to go to Kohl's a week before Christmas because we've been shopping there long enough to know that the line to check out is ALWAYS 4 miles long. Which is awesome for Kohl's and hope the business continues to thrive. The line was long and she opened up to help us. Even got my husband to open an account, which is something I've not been able to do for years. She was extremely helpful and very informative.

I placed an order a few weeks ago and received the wrong item. I wanted to exchange it for the right item and it has proven to be incredibly frustrating. Since this has happened, I have had to go through two chats, two visits to the store, and two phone calls and still ended up having to pay more than I initially did just to get it corrected. (Originally, it cost $20 and I received $2 back. I had to pay for it again when they ordered it on the phone for $15 -- so with what I've received back versus what I had to pay again, I've paid $13 more for the same set of goods. I had redeemed the Kohl's Cash on a subsequent order and I understand the return policy of Kohl's that it needs to be deducted so people aren't pocketing artificial dollars, but in this case I'm penalized for doing a flat exchange).

I ordered a Dallas Cowboy ornament during the Black Friday sale and it was broken in 3 pieces when I received it. I called Kohls.com CS and the person who helped (or didn't help) told me I needed to take the item back to my local store and told me 3 times my store would have a replacement item for me. The reason I questioned him 3 times was because we live in California and they typically don't carry Dallas Cowboy items. Of course when we get there, nope, not only did they NOT have the item, they and any nearby store never ordered the item. Yup, just like I thought.

Last month I ordered online a $35.00 gift card for a 12-year-old girl, who is a relative. I paid for the card through my Discover card, and the gift card was sent to this girl and an email confirmation sent to me. When I saw the girl this evening at a family gathering, she said she had not received the card. Later, her mother told me she had "suddenly discovered" Kohl's email. Suspecting that perhaps the mother had spent the gift money meant for the girl, I called Kohl's customer service and asked for the status of the gift card, but was told they couldn't tell me anything, and that I'd have to talk with the recipient (the 12-year-old) as to the status. I explained that I had paid for the card, I'm the customer, and the account is in my name. It didn't matter. The rep would tell me nothing. I will never again purchase another gift card from Kohl's; in fact, I'll never shop there again.

I called a few weeks ago about a price match with an item I had already received from Kohl's and the current online price. It took a few minutes to get a live person on the line, but the lady was super nice and said it would take a few minutes to get it all sorted out. I advised I was in a hurry and I could just call back. I had the item and order # and price difference, etc. on hand and it was all discussed w/ her. I wrote down all the numbers we discussed. She said she would be happy to sort through it all and call me back shortly, to which I replied, "that would be great!" That was a few weeks ago and shame on me I forgot to write down the date that I called, with all the other information I had written down. I sat down this am to pay my Kohl's bill and realized she had never returned my call.

I purchased an iHome Bluetooth with cash from Kohl's but misplaced the receipt. Due to a policy change instituted after Thanksgiving "premium" electronics cannot be returned without a receipt. The package was not opened and in perfect condition. What kind of store would change a refund policy right before Christmas? I'm out at least $31.99 and have a product I don't want.

The worst. 0 customer service. They overcharged my account. Then the person told me to get a calculator. Spoke to a supervisor, was even worst. Called back, finally got my issue resolved... the worst!!!

I was shipped an item other than the one I ordered. The item was listed correctly on the shipping label so clearly this was not my mistake. The gal taking my call was difficult to understand and read most of her responses. It was very noisy in the background of our call with people visiting and laughing making it even more difficult to hear or understand her. The item I wanted was now out of stock but she assured me that I could watch their supply and order again if it ever became available again, not very helpful. She said she would start the return process by filing something and that someone would contact me later with return instructions. This was an extremely frustrating process. I am left waiting to see if someone contacts me and then I have to wait for my refund. I will never again order from Kohl's. Worst customer I have experienced in a long time!

It was my first time buying from Kohl's. I purchase about $100 at Kohl's website. They sent me an email stating I earned $30 Kohl's cash. I used the Kohl's cash in another online purchase a week later. After the Kohl's cash was applied, $44 was charged to my CC. When the merchandise from my first order came, they were either damage or the material was of low quality. I decided to return the damaged and low quality items from the first purchase. $30 was taken off the total that was supposed to credit back to my CC.

I placed an online order on 11/23. The entire order has been received. However, the Kohl's Cash has been stolen. It was emailed to me and I had until 12/5/16 to use it. On 12/5 I logged into my Kohl's account to find out of $45, I only had $4.30 left. After a 45 minute phone call and numerous emails in the last week, I found that the majority of it was used at a store in Las Vegas and a small amount used at a store in Henderson, NV. Kohl's said there is nothing they can do and I need to contact the 2 stores to find out who used it. To my knowledge my Kohl's charge account nor my email account have been compromised. I feel this is something Kohl's needs to resolve. If the items from the order weren't wrapped already for Christmas, I would return them all. Anyone have any address at Kohl's so I can speak to someone that will help me other than the front line customer service people that just keep apologizing but not doing anything about it.

Made a purchase on Black Friday online, purchased a ring. Of course I got the Kohl's Cash the most you get all year. I purchased a ring, PS4, and some boots. The PS4 and boots shipped within the first 2 days. The ring shipped a week later. You have an expiration to spend your Kohl's Cash. I literally waited until the deadline. I had 375.00 in Kohl's Cash and I certainly did not want to lose it!! The issue was I had not received my whole order. I went ahead and made additional purchases with my Kohl's Cash. The two days after my Kohl's Cash would have expired. I get the ring, it doesn't fit, the quality is horrible. So I take it to my local Kohl's to return it.

Placed a online order as holiday gifts for 2 items! Received a bag with one item in it, damaged! I have pictures of damaged item and bag it came in but says 2 items included which way no could 2 items come in the bag shipped in! Called online customer care and simply asked to return via mail damaged item and want a reship of the item along with the other one not received! Was treated rudely, hung up on, over a period of 2 hours! Was told to return the damaged item to local store (when you order online does that mean you didn't want to physically go to store by the way) and they would credit my account! It's a scam so they don't have to offer you their percentage off items on sales!

Ordered a pair of Columbia Bugaboot Neo Mid Omni Heat Men's Waterproof Winter boots for my husband. Cyber Monday the item was ordered online and set to ship to my home. Days later received my order - excited to receive. Opened the box and inside was a completely different pair of boots. The serial number did not match the boot box. Boot box matched my order - but the actual boots were way wrong. I called the customer service number - they told me to take it back to a store near me. I called my local store and they advised me that they could refund me but that the actual boots were internet only order and they are completely sold out. I purchased these with Kohl's cash and my own cash - so I will be stuck having to pick something else out in store - and not what I put my money towards. Very upset. When I called the customer service person back they told me that I had no other option.

I order a hover board from kohls.com on 11/26/16. The website kept freezing and the order didn't go thru until after midnight. So when I called Kohls.com they said I couldn't get the $15 per $50 spent in kohl's cash so I said I wanted to cancel the order. The rep said it was too late, I would have to wait for it to come and take back to the store. OK, so the next I see it still pending so I call back and ask again if the order can be canceled.

I ordered Nike shoe and massager on kohl's.com on Black Friday, pay by credit card. I complete the order online and they send me e-mail, told me my order was complete and will ship to me in about 3-4 business day, however, they didn't ship to me. So a few days I called back and a lady answered the phone and told me the Nike shoe was sold out, but massager is still available. She can still place order for the massager. So she ask me to give her the credit information, I gave her the card number and she told me the order is completed now and should be here in 3-4 days. However, I waited 10 days and they had never ship to me, and I called. A lady answer the phone and told me that order didn't go through because they didn't take my email.

I bought a Samsung Blu-ray player on Black Friday. It worked only once. Since I threw away the box, even though I had the "receipt" they would not return nor replace. The manager said they just changed their return policy 2 months ago. Wish they would have notified me!!! Feeling out in the cold and very mad. Will not be shopping at Kohl’s again. I now have to call Samsung and deal with them directly. OH JOY!!!

FedEx said I should call Kohl's to tell them there is a definite problem with this order!!!

This is one of the horrible clothing department I ever seen or dealt with. Truly I am pissed and disgusted. I ordered items on phone on November 28 and waited, waited then I called and representative tried to help me and place order again. I noticed again my order not shows in my order list... Haha they never shipped my order... I called again today and placed again under different card not Kohl's. I thought that may be the issue. I got order number and email verification... Guess what? They cancelled my order again... My card shows charges by them then refunding it. I can't believe it. They're servicing like 3rd world country... I will cancel my credit card and will never shop from them.

I have been shopping at Kohl's for nearly 10 years. NO LONGER. My nightmare started on 11/27 when their website crashed and I had to go back in and reorder my items. I find out later the original order went through. In the meantime I had changed my email address as my previous one was no longer accessible. Their claim of "No Hassle Returns" is outright false. I spent 45 minutes on the phone on 12/6 (my second call) first with Jaya then Adele. They finally TOLD ME OUTRIGHT they would issue me a call tag to return the items since the nearest store is over an hour away from me. I kept waiting for me label to be emailed me - to no avail and confirmed my correct/new email address at least four times. I called back AGAIN today and spoke first with Anna who told me my only two options were to return the items to the store or pay for the return shipping regardless of it being their error.

I have had it with Kohl's website. I am disabled & do most of my shopping online, so I have used a lot of websites. It takes at least 15 min to order one item! The site is constantly "dancing" is the best word. You tap your item & it jumps to a prior item, page, etc. Getting it to stay on one product while you try to read the description is nearly impossible. I'm done. They also pack their items terribly. I order two 3x6 pillar candles. They sent them in a non-padded bag, inside just wrapped in paper. The candles are full of dents & chips. I am done!!!

Like Charlie Brown falling for the football trust game with Lucy, I returned to Kohls.com after a two year hiatus prompted by several bad experiences. A cash off coupon sent to my home enticed me to return to what was previously an excruciating online ordering process. I found no improvement. The site was slow and it took one hour to shop for three items and load my cart. When I attempted to check out the coupon wouldn't work and after 45 minutes on hold a CSR answered and told me there was nothing he could do but if I tried to use it tomorrow it would probably work. I explained it was valid now and I needed to use it that day in order to take advantage of the sale prices that expired that night. Once again he stated he could not help me.

The evening of Nov.14 I placed an order online with Kohl's. It never gave me the opportunity to verify my shipping address. After I confirmed the order it popped up with my son's former address in San Diego. I tried immediately to change the address & it would not allow. I tried the help line & they were closed. First thing the next morning I called & a young man stated he was cancelling it & I should go online & make a new order. It did not show as cancelled so I called again. I got a young lady in Monterey MX & she seemed sincere. She said that it was too late to cancel & she would help me reorder & have it sent to my Ohio home. She stated that the wrong order would still go out to San Diego & they would notify the shipper to retrieve it.

On december 4th I went to Kohl's to purchase some Christmas items. The line to purchase the items was literally half way around the store. When it was finally my turn, I paid for my items and left after waiting over an hour and a half in line. The next day when I reviewed what I had purchased I noticed that the cashier did not give me my 25% discount. This was very irritating to me because this meant I would have to deal with another line. On december 5th I went to customer service waiting 30 minutes to be attended. Meanwhile, I wanted to purchase a foam mattress that was very heavy to lug around the store and being that they made a mistake yesterday I was hoping they would compensate me for my time by allowing me to purchase the item at customer service and get my 25% off.

Where do I start? I ordered 4 bar stools on November 16th. I received a notice stating the order had been shipped. I kept tracking the order and finally it stated the order had arrived??? I called and it was told they would investigate it and I received an email on 11/29/16 stating that by December 5th there was a "POSSIBILITY" that my order would be at my door??? I called to see what the status was in terms of tracking where the potential shipment was and was told they would look into it. I was sent an email on 12/02/16 stating that they are still looking at the "POSSIBILITY" that I will still receive my package - Arlene **.

I recently purchased 2 items from Kohl's during Thanksgiving Black Friday. The item was marked down with deep discount, however, during my check out the cashier said the prices only apply after mail in rebate. I said ok and move forward with the purchases. I sent in the rebate receipt, form, and the cut out of the product UPS bar code from the item and mail it in for the rebate. Weeks later I received a confirmation letter that they received my mail, but said that it can't process it because the UPS bar code is invalid. What a rip off with this mail in rebate.

Kohls.com is a joke. I have made 4 orders in the last month and a half and 3 of them have been wrong or not received and each time I have to open a case and it takes forever to get my money back. No one speaks English at customer service, after my complaint I mysteriously get locked out of my account. And this last time, I ordered 2 items, received 1 and they made it right by charging me again for another one, but they'll refund me once the case is done being reviewed. I love the Kohl's stores, but online is the worst experience ever. A total joke.

I understand Kohl's Cash concept after I lost more than $5000 in Kohl's. Kohl's Cash only get benefited if you dont return anything at all. In any case, even items are damaged or defective. If you do, you will have to pay back for Kohl's Cash from your pocket. Actually it is not the rewards, it is indirect way to force you for following things, returns within a week, before spending Kohl's Cash.

I have always had the worst experience with this place with their illegal return policy. But since my mom gave me Kohl cash, I decided to purchase something online. Of course, the item was defective and I ended up returning it, but somehow after calling 4 different places, no one was able to locate the damn purchase, with my card #, name and address, etc. Not sure what kind of people they hire, but gosh they are dumb. I ended up disputing my purchase and not only got my money back, I got to keep this piece of junk and use it for something else. I will NEVER purchase from this place again and can't wait for them to get a huge consumer lawsuit and go out of business!!!

My daughter and I went shopping for xmas gifts. Upon arriving home we were stapling the gift receipts to the item tickets. I had 3 receipts for Nike socks; however I only purchased 2 packages of socks. I reviewed my receipt and saw that I was double charged $16.00 for a package of socks. I drove back to the store with my merchandise and receipt. I explained that I was over-charged. The clerk said "okay I can credit you $7 and change." I said that was not correct as it was a $16.00 over-charge. She explained it was because I used Kohl's cash. I told her "no, my Kohl's cash was applied to an item I did not purchase. Void the entire transaction and re-ring it correctly." Naturally, she had to speak with the manager.

This is my first time shopping in Kohl's online. I placed three orders, and I will explain about them one by one. I placed the first order on Nov 24 for Black Friday deals, a TV of $249. Today is Dec 3. Kohl's doesn't even know where the TV is, customer service asked me to wait 21 days until Dec 13, and if it still doesn't arrive then contact them again! Another "supervisor" is even more "awesome". She suggests I can cancel the order and place another TV worth $699 with 15% discount! The worst thing is they blame UPS, but "Label Created" status means UPS has not physically received the package yet. Kohl's just lies and doesn't even know how to find my TV, and doesn't want to take the responsibility. I'll see when my TV can arrive.

Ordered a lot of things the Tuesday before Black Friday because they were doing a pre-Black Friday sale. I am missing like 4 items, they were stupid enough to ship glass candle jars in a plastic bag so yes they came to me shattered and wax over some of the clothing I bought for Christmas presents. I called 3 days in a row and was told each time that they are going through an upgrade and I would have to call back later. So a few days passed and I called and spent over 4 hours on hold and never got a hold of anyone. I went to the Kohl's store and they said there is nothing they can do for me. That I have to go through their 855 number.

I visited Kohl's to do some shopping. I had $150 in Kohl's Cash and 20% off entire purchase. I bought 3 items totaling $144.98. After 20% off it should have been $115.99. I should have had $34 in Kohl's cash left over but ended up having $6.36 left. I was told that they take off the Kohl's cash first then give you the discount. This makes no sense to me. So Im basically not getting the extra 20% discount because there was nothing left to discount after the Kohl's cash but taxes. This is such a scam and people should know this ahead of time.

I placed an order online. I realized when I received the order confirmation via email that my order was set to be shipped to my old address. I contacted customer service within 20 minutes of placing the order. After verifying all my information I was told there was nothing they could do about the shipping address and the order could not be cancelled.

They gave me Kohl's cash for a purchase I made along with a 25% off coupon. They don't take off the full 25% when using your Kohl's cash I didn't know that until I looked at my receipt! That store is a scam and has lost my business. Another thing I worked there putting out the clothes and asked a manager that was training me how they could sell their clothes for over half the price she replied that the sale price and tagged price is to make the consumer to think that they are getting a great buy.

I recently did my Christmas shopping on kohls.com. I moved a month ago and updated my address online within the week of moving. After tracking my order I found out they never changed my address and everything from 2 of the orders were going to my old home which is 30 miles away. Not only was it all being shipped there but they sent my things through 3 different shipping companies w/ 12 different tracking numbers.

First they call it Kohl's CASH NOT reward, certificate, points or coupon so when you use it, it should be applied after all discounts. NO, not their cash system. They will apply the Kohl's cash before any other percentage discounts, or rewards. Then afterward the percentage discount doesn't apply correctly. This was what happen. Kohl's have College hoodies on sale for $19.99, I added in 3 total into the cart plus a cargo short for $15.00. The total was $74.97. After 20% discount the total was suppose to be $59.97 and after my Kohl's cash ($30) it should drop to $29.97 plus tax, but no. So researched what's the deal with the Kohl's cash and I found out they apply that "cash" before the percentage discount.

Multiple problems with them shipping to my old address after saying that they have updated my address. When I call to get resolution they place me on hold for a minimum of 30 minutes and things don't get resolved!!! You're better going off to the store.

I did a lot of Christmas shopping online last year, never receive my Kohl's cash. Called many time, said they sent it, but I never received it. Try again this year. The same thing happen - called said they sent it again, but nothing. Like Kohl's but they have a Big problems in their online orders. Will never order from them again online... is not block on my computer. Last year they said it was a problem with Charter.net. I have no problem with other online orders, just with Kohl's.

Whenever I order online, there's always been an issue, and I always have to talk to their horrible customer service. My most recent experience was today, when I wasted an hour on the phone with them, and this is after my online struggles. I tried to return a dress and exchange a pair of leggings for a different size. Weeks later, I notice that the amount I received in Kohl's cash and on my card does not account for the amount that I was owed back. Today, I call them, and tell them this issue and they notice, same as me, that there is $9 unaccounted for that they owed me, and claimed the issue was from corporate. That is unacceptable! They tried to snipe me of $9 hoping I wouldn't notice.

Kohl's merchandising and pricing is very good. However, the Kohl's cash promotion is a bit confusing, a greater use and possibly larger sale discounts would be a more straightforward and less time-consuming experience. The major problem is their website. About half the time, when you enter a sale discount code it will not go through. Significant delays in dealing with sales personnel and sale supervisors. The website problems turn what should be a pleasant short process into an ordeal too often. I give sales manager credit for giving free home service to rectify the problem but what should have been a 10 minute website transaction turned into an hour.

Never received 2 bra's out of a 4 Bra order. Never received a credit or new merchandise. Made 5 phone calls - spent over 2+ hours on the phone talking to people who could not speak or understand English. I order everything online. Calling the BBB... No Kohl's ever again!

DO NOT SHOP AT KOHL'S. THEY DON'T KEEP THEIR PROMISES! Purchased a TV on their Thanksgiving Doorbuster Deals online and received a email confirmation and the additional Kohl's Cash of $120.00 to use the following week. This morning, Monday 28, 2016, I received an email that my order has been canceled because it is SOLD OUT! I have called Kohl's Corporate office and can't get any assistance, they just transfer from one phone to another.

Not sure why someone would give Kohl's a 1 star rating? At times, you get 15-20 or 30% off of sales price and on top of that, they will give you a $10 per $50 spent Kohl's cash. Also, can return anything with a valid receipt. Try this at a famous local electronic store that gives you 15 days to return and a serious attitude to go with it. Sure, I have come of out Kohl's upset at times after talking with the sales associate or local manager but they still Rock.

This company is very determined to make a sale, which, once finalized, is a done deal for them. When I placed my order, I did not see clearly, or at least did not appreciate, the confirmation of my shipping address or even the option to ship to store. Nevertheless, they processed the package to ship to my old address. Called their "customer service" number, which, like all customer service toll free services, is a dumb corporate robot which you have to basically hack to get a human.

Kohl's Placed order 11/17/16 for 192.52, order shipped to wrong state (former address) AFTER changes made to website and new billing and shipping. As of 11/21/16 and multiple hours over two days on the phone, we were discounted, told the items would ship immediately, hung up pleased, and within moments received an email that the order just placed had been canceled. Yep, canceled. As in, "sorry, we lied."

Ordered online using Kohl's cash, yes to you rewards, and $141.90 on Kohl's card. Ordered was sent to California instead of address provided. Never received merchandise. The really sad thing is that merchandise was all going to refugees. Kohl's said I needed new card. Paid bill, waited for card, waited for reimbursement from failed order. Nope. Repeated calls, horrendous "put on holds" and referrals to supervisors availed nothing. Finally was promised someone would call me within 24-48 hours. Time was up 4 days ago. It's ironic that a company who claims, "Kohl's Cares For Kids" does not care for customers. I am discovering that I can find better, less expensive merchandise without coupons and gimmicks and will no longer be a Kohl's customer.

Very surprised to see all the negative reviews on here. Kohl's always has the best deals and coupons - 30% off almost everything once a month, and it's combinable with other coupons and Kohl's cash as well. There are numerous times when I've gotten things for just PENNIES after the coupons. Clearance section in their brick and mortar stores are also great too - you can find dresses for $5 or less, window curtains for $3 a pane, hats for $3. And on TOP of that, you can use your 30% discount. Where else can you find that? Great refund policy too - no questions asked, no date limitations. There was one time where I ordered a thermal carafe and it arrived with the glass lining shattered on the side. Called Kohl's to notify them and they asked me to dispose of it immediately and offered a full refund.

I ordered a Keurig 55 and only way was to have it shipped to Wallingford, CT store (which I've never done). It was part of an order where long Johns would be delivered here. I got those fine. Next thing you know I get an email telling me my item is in and I need to bring in: "this email, my photo ID" and I can pick it up." Planned to go the next day in the afternoon. The next morning I get an email saying "item picked up!! Thank you for picking up your item!!!" The first gentleman I spoke to was awesome (although I haven't been able to reach him since). I had to bring all emails, my ID, my charge card next day to "Maria," assistant manager, evil personified.

Kohl's canceled my Kohl's cash, so that when I tried to use it in the store, it said it had been used on an online order, which I hadn't made. I called to investigate and they confirmed it hadn't been used, it was a technical "glitch." And although it was their fault, they said they could only give us another $20 coupon for an online order and that we would have to call first (again, spending even more of our own time) before placing the order so the credit could be applied. Absolutely ridiculous. Basically, they are making us spend more money to get the money we should have been owed in the first place. And there is nothing more that I want to even get from that cheap quality store, certainly not giving them any more of my money for their screw-up. I am so angry at their customer service.

I have been a good customer for a long time and recently my experience in that store of Kohl's was horrible. To want to return some cosmetics, the treatment I received was humiliating because I did not have the receipt. They screamed at me. They called me stupid. They treated me like a criminal. They did not even bother checking that I had already bought that merchandise and only intended return it or exchange it for another. My only crime was to have forgotten the voucher at home.

Awful experience with Kohl's. First time ever ordered anything online from Kohl's. Parents bought a dish set as a gift. One box had a broken dish. Took it this store who said they couldn't offer a refund since only half the barcode was printed on the packing slip. It's their barcode, not mine! Called customer service and the guy was hard to understand, couldn’t understand, and kept saying too many different things. In the end that he will only pick up the defective one and refund it, but not replace it (price has gone up). Customer service person was awful.

Kohl's is the worst place to shop... they give you gift cards but you cannot used it and when you called they are rude to you. Some cannot speak proper English. They told me I have to shop more to be able to used the gift card, it is ridiculous. Would not be shopping there anymore. Taking my money elsewhere.

It's a shame when you can't even find anything with a FREE $10 gift card. Everything I see in the store is DEFECTIVE!!! They are jacking the price up 3-4 times the value and the clothes are REJECTS that other department stores cannot sell and turned away. I bought a couple shirts and they didn't even last 2 washings. Anybody out there remember the old A.J. WRIGHT DEPARTMENT STORE? Those sales ladies made you aware the clothing and merchandise is defective and marked down. Never heard of a store marking the prices UP and not telling you what's really going on.

Do NOT order online from Kohl's. They are beyond terrible. Every time I order, I have received damaged merchandise, incorrect merchandise, or the merchandise is just missing. Yet, they charge me for all the items I ordered but didn't receive! Once I received broken dishes. They wanted me to re-order but told me I could not use the coupons that I had used with the original order. This should have been an even exchange. A Kohl's employee put dishes in a cardboard box with NO packing material whatsoever. Of course it would arrive broken. And then Kohl's wants me to pay MORE to have it replaced??? Currently, I have been shorted two items.

I am a long standing Kohl's shopper. I have had two bad experiences with Kohl's online and do not plan to use that method of shopping again. 1. Earlier this year I ordered a set of bathroom accessories. The order came in minus one item. I was told it was out of stock. I, the customer was responsible for monitoring their site to see if and when the item came back in stock. It never did. 2. I ordered shoes using my Kohl's cash and a 30% coupon. One pair fit, two pair did not. I went to my local store expecting to be able to do an exchange. I was told that I could return the shoes but that I would need to use the kiosk to reorder and that they would not honor the previous price.

I waste more time on this website than it is worth. In the last 3 days I have had to call customer service several times to get my situations straightened out. There are constant errors and misdirections. It is probably the least user friendly and the most difficult website I have ever had the misfortune to use. Hey IT folks get it together! If at all possible avoid Kohls.com.

Kohl's states they have "HASSLE FREE" returns and refunds. I believe they should change that to "HASSLE ME" returns and refunds. I attempted to return a pair of Lee Jeans which I bought as a gift for my brother-in-law. I had his correct size so I didn't bother to keep the receipt. All of the tags including the price tag were still attached to the jeans. I wanted to exchange them for Levi Jeans since that's what my brother-in-law preferred. The tag showed the price was $48.00, but I expected to receive less since I didn't use a Kohl's Charge (Story for another day) but a Visa Card. Their return/refund policy in this case is "Non-Kohl's Charge purchases made outside of the 12-month time-frame: Receive Kohl's Merchandise Card or a Corporate-issued refund." The credit amount will be "A Kohl's-Credit based on the lowest 13-week sale price." That seems reasonable.