Kohl's Reviews

Within the last 4 or 5 years I've had two negative hits from Kohl’s in my credit score. They keep switching my account from paper to paperless when I only spend 2 months of the year in land. The people taking care of my bills don’t see a bill so they do not pay it. The last time a couple of months ago I answered my phone and they told me I was late. I went to explain them AGAIN what happened and I was told not to worry if I pay right then. I did and 2 months later they hit on my score again. All I want is for them to play the recorded conversation and listen. 20 years of perfect credit ruined for $15. Look at my account. It's always pay in full as soon as I get the bill. Beware shoppers. I cancelled my account and I'm not stepping there again ever.

On October 23rd of 2016, I placed an order of 3 sandals and 3 toothbrushes using the gift card plus a 40% off coupon I got through email. My order was canceled the next day without refund. I called the customer service and was told to be refunded via mail within two weeks. After two weeks there was nothing in my mailbox so I called the customer again. Customer service told me he/she requested another gift card through mail. Similar story happened at least eight times. Until January of 2017, I called the customer service and this time the agent on the other side talked to the verification department for a while and told me your case was resolved, credit will be reversed to me.

Before I ordered my Ninja Coffee system I called to speak to a representative as I got burned last year when I ordered something and it arrived broken. When I went to return it they would no longer honor the sales price for an exchange. Not a different purchase. How do they get away with being thieves? I will tell you. I called after I got screwed again. I have the entire conversation in print with the rep when I called and said that is not what I got. They offered to let me return it. Sound familiar. Same as last year. They offer unbeatable prices but you are not going to get what you ordered.

In 2014 your employees allowed someone to cash 3 fake traveler's checks. They had no ID and there is a 800 on the checks stating you must call for authentication before cashing yet this person was able to enter the store 3 times and walk away with cash. My name was not printed on these checks but because this person signed my name to the back of one of them I was subsequently charged with 3 felonies. It took me an entire year to clear my name and prove my innocence. I'm out 5k in lawyers fees and all because you hire criminals and do not hold them accountable for their actions. These people still have their jobs til this day. My life was damn near ruined and you could care less about the actions of your employees. I was never compensated for what I was put through. Your company never even offered an apology.

Be aware; simply starting the process to attain a $500 Gift Card will result in the immediate release of your email contact information to a number of marketing outlets making you Mister Popular on the phishing junk email circuit! I did not complete the entire process due to mandatory subscriptions/purchases for entry access, deleted what I could, even going as far as ensuring box was blank where it's asked about receiving newsletters, updates, and such - then closed the window. Within minutes of this I began receiving junk mail: banks, insurance, credit card, loans, prizes, games, just plain crap. To the tune of over 80 each day for the next 3 days before what I'm hoping is now under control. Still I went from a fairly secure internet interface, maybe 3 or 4 scam mails per week, to close to 500 during what I've since been referring to as KOHL'S SPECIAL GIFT WEEK. Consider yourself forewarned.

I visited Kohl's and purchased a down duvet and two down pillows. The woman rang me up and asked me if I wanted a Kohl's card, she mentioned that I'd save another $50 on my purchase. After contemplating for a couple seconds I said, "No thank you, it's very tempting but I can't get a credit card right now." The woman then said that I could cancel it in a month, or never use it. I won't lie, I was tempted, but said NO at least five times. She wouldn't give up and I was running out of defense, so I told her that I was recovering from filing bankruptcy in 2015. It was important to me and my family that I make the right decisions. She said, "Well you could just sign up and see what happens." I was floored by this response! What happened to compassion, Respect? I felt broken down by this woman, she was pushy, ruthless, disrespectful. I am genuinely upset by the experience, and I will not return. I understand that getting quota is important but to what cost of others?

I bought items and was told I could have a 40% discount if I got a credit card. Usually I say no to store cards because I almost always regret it later, but I said what the heck because my cousin was with me and encouraged me to get the discount. It was NOT worth it. Now I have a ding on my credit report and I closed the account because I was really angry at them. I have a very sick husband and we had to go 1300 miles away for treatment. I got the Kohl's card but had not activated it before I left. I gave the clerk a credit card (not a debit card) and assumed the purchase would be charged to that. The clerk NEVER told me it would be charged to the NEW card. I had no idea to even expect that. I paid my other credit cards using my phone while I was away for 2 months, but had no idea I owed the other one any money. Their calls to my home never got through to me as I was not there.

I was interested in purchasing a pair of Levi's which from the internet I saw were on sale. I went into the store and and was informed they were out and we could buy them at the kiosk. Went through the whole order at the kiosk and at the end it did not accept the order. Then I went to the store to return an item and was told I could get the amount of the item only the lowest price it was on sale for in the history of the item. On top of that no cash back only a card and had to spend it there at the store. I then tried to go to the Kiosk to order some Levi's and one kiosk was broken and the other was being held hostage by a customer. So one of the workers said I could order them on the customer service phone line at the store.

I have several complaints from the last two months. First, I ordered a pearl necklace from Kohls.com. This was a gift, and when it was removed from the plastic bag in which it was shipped, all of the pearls fell in the floor. I called Kohl's because none of the local stores had it in stock. They told me that I would need to purchase a new one online and then I could return the other one to my local store. That sounded great except I had earned $10 Kohl's cash on my previous purchase so my "refund" was to be reduced by that amount even though this was not really a return but rather an exchange of defective merchandise.

I sent a payment in to my Kohl's credit card account and was very careful to make sure that it had the correct account number written on my check. Still, Kohl's applied the balance to another family member's account. When I pointed out their error, the customer service staff were incredibly rude and refused to take off the charges that had accrued on my account as a result of their error. Frankly, I think this should be against the law if it isn't. Do not get a credit card account with Kohl's!

For Christmas my wife purchased a $100.00 gift card using our Kohl's credit card for me (husband). I do not want to go another $100.00 in consumer debt. I tried to return the card and have the $100.00 credited back to my Kohl's account. Kohl's policy is now I own a $100.00 gift card and now $100.00 further in debt. We thought maybe let's buy some sheets for our king size bed, bad idea they were $99.99 to use up the gift card. Bad idea, I checked online with Amazon, the same sheets were $64.99 delivered. Looks like I am stuck with this gift card. I can understand if it was a gift from someone else but this is my account it was purchased with. I am closing my Kohl's account and will never do business with Kohl's again and will go out of my way to discourage anyone from shopping at Kohl's.

I ordered a fairly expensive hoverboard for Christmas for my 11 year old son. It was delivered to our back door in its original packaging & appeared to be new. I hid it & then wrapped it on Christmas Eve. The box stayed in a closet at our home, untouched by anyone in my household (my son was out of town the week before Christmas anyway). On Christmas morning, he opened the hoverboard and was really excited until we noticed scratches all over it. The plastic on the bottom was ground down as though a 250 pound person rode it in a parking lot every day for a year. There was grass in the label. I was mortified.

I got married and received many items at our wedding, we actually received a few duplicate gifts like a juicer from Kohl's that was $329. So of course we didn't want to ask our friends for the receipt so when we went to return it for store credit and get what we wanted. We were told that because of the amount of the item that they could not issue us merchandise credit in store and that it would have to be issued from the corporate office (I guess because of loss prevention measures, which I understand). So we had to give them a picture ID and our address for the return and 2 weeks later we received an envelope from the corporate office and inside was a gift card (merchandise credit) for $358.04 ($329.99 plus tax of $28.05) so now we were able to get what we wanted.

I called Kohl's today because according to FedEx the item was delivered, but I did not get it. FIRST I did call FedEx and they said I had to call Kohl's. The man I spoke to had the nerve to tell me the following: maybe my husband was hiding it, I should open my eyes and go outside and look on the porch, maybe the driver hid it somewhere, I should walk around my neighborhood and see for I can find it. He even said to call the post office, why would I do that if it was sent via FedEx. I said that this is not how Kohl's treats its customers and he said well it is. So I paid for something I don't have and won't get and they will not do anything about it. The nerve of them to treat me that way! I did call back again and did a live chat and basically got the same thing, they don't care and aren't doing anything about it.

I purchased a vacuum listed at $299.00 on the website via online/phone purchase. I was promised a 30% discount using promo TURKEY30. I was also promised an additional 15% discount for being a veteran and using promo VETERAN. When I received my statement I was not given the veteran's discount. I was charged a higher tax rate than our address. The difference paid and the promise given was an additional $57.86. Kohl's has since said they are not honoring my veteran's discount and could care less and I will pay a higher tax rate and an interest rate of $1.99 if I didn't pay up immediately.

Kohl's charges for each pair of panties, even though they are bundled in packages of 3 or 5 etc. I wrote company complaining a 2 page letter, they did nothing. I wrote Better Business, they again did nothing. I have never seen a store charge for each pair of panties or socks that come in bundles. What a scam. It does not feel like Kohl's cares about customers' concerns at all. Very unhappy.

Ordered from Kohl's the morning of 12/15/16. Said would be delivered between 12/20 & 12/22. Sent me email confirming shipment on 12/18. After a few days I checked UPS tracking info: shipping label not even created until 10:30PM on 12/19. Worst part is it's 12/21, order not yet shipped and no explanation as to why. Call customer service. Speak with Miss Congeniality Pakistan. To make a long story short, she finally tells me my order has been cancelled. Great. I go online and find same gift cheaper elsewhere and order it to arrive after Christmas. Next day UPS delivers 1/2 of order from Kohl's (the order that had not been yet shipped).

I ordered a ring from Kohl's on Nov. 23. My tracking information showed that it would be delivered to me on Dec. 2. On Dec. 2, when I did not receive the package, I checked the tracking info again. It showed in tracking that a label had been created, but it appeared the package had never left Kohl's shipping department. I immediately got online and did the live chat session. I asked the attendant why was the package still sitting there when it was due to arrive to me that day. She looked into it and told me that my order had been canceled for some unknown reason by Kohl's. I was really upset that they had canceled my ordered, but the payment was deducted from my banking account. But, at that time I did still have time to get the ring if they would fix this error.

Since 2007, I have had 2 Kohl's credit cards. 1 for everyday use and the other for Christmas only. I hide my Christmas credit card and went to Kohl's to make my Christmas purchases on Dec 21, 2017. When I went to check out, I told them that I had 2 accounts and that I misplaced my Christmas credit card. No problem they said. "We can look it up." They called corporate office and explained that I had 2 accounts. Corporate said that was impossible, they only authorize 1 account per person. Mind you almost 10 years I have been using these accounts. Balance $0.00. Corporate at that time when they found that I did have 2 accounts for the past almost 10 years Closed My Christmas account and refused to let me purchase my things on that card, saying that it was a CORPORATE MISTAKE and it had to be closed!! REALLY!!! So they closed the account and I left without my Purchases.

I got a Kohl's credit card because I was drawn in by their sales and rewards my friend was always talking about. I went to use it for the first time today to buy some learning toys for my preschool. The toys were marked 50% off plus I got a 20% extra promotional discount. What a deal I thought. After I bought my items I went online to compare since I was new to Kohl's system. To give you an example I bought a game that was originally priced at $29.99 for 50% off plus the 20% discount ending up at around $12.00, great deal, right? I go online and that's around the price Target sells it full price. It was that way for each item. They marked them way up then reduced them and then gave an extra discount and ended up about the same price as other stores normal prices. I am taking it all back even though it's more work for me because I don't want to buy from a business that is shady like this.

This is to inform you that my first experience shopping with Kohl's will be the last one as well. I received my order on time approximately a week ago. Last night as I was ready to wrap my Christmas present I realized that the Makeup Explosion Train Case that I order was not in the box; instead there was OBSESSION COLOGNE FOR MEN.

This holiday season I have place numerous orders online, inputting online coupons and rewards, however each time after finalizing the confirmation email shows I intact paid full price for all items, no discounts or rewards, went towards my purchases. Now it is in fact going to take me longer in their return line than it would of to shop the store. BUYERS BEWARE.

I ordered 9 items as Christmas gifts for my nieces and nephews. I got one package containing 3 items by UPS Dec. 7. Found out that the rest of my order had been broken up into 4 packages and sent in the mail. All labeled incorrectly and returned to sender. So I call 3 times before I find out that I have to place a new order, pay AGAIN for the order and once the return to sender items get restocked and a return order placed I will get refunded. I would lose my Kohl's cash discount I paid with and the online discount code I used! I pitched a fit, got a supervisor who added the discounts back in, but I STILL had to front the money and watch for a refund.

My order kept getting cancelled by Kohl's for no reason, it happened at least 4 times in the past few weeks. It's really annoying. I had to call in to replace the orders. Some were taken care of (although I had to waste a lot of time), but most recently I ordered a sweater, and it got cancelled again. When I called in (I talked to someone named Mesha), she said I could replace the order, but said I could not get the same discount if I try to order the same item. She said she talked to her supervisor already about it but she could not give me the same discount.

Where to begin? Barb ** at the Newark store was absolutely incredible. Being out shopping for 3 weeks and visiting multiple stores has been taxing. That being said, today, we had to return a drone type product that my husband bought that was defective. Neither one of us really wanted to go to Kohl's a week before Christmas because we've been shopping there long enough to know that the line to check out is ALWAYS 4 miles long. Which is awesome for Kohl's and hope the business continues to thrive. The line was long and she opened up to help us. Even got my husband to open an account, which is something I've not been able to do for years. She was extremely helpful and very informative.

I placed an order a few weeks ago and received the wrong item. I wanted to exchange it for the right item and it has proven to be incredibly frustrating. Since this has happened, I have had to go through two chats, two visits to the store, and two phone calls and still ended up having to pay more than I initially did just to get it corrected. (Originally, it cost $20 and I received $2 back. I had to pay for it again when they ordered it on the phone for $15 -- so with what I've received back versus what I had to pay again, I've paid $13 more for the same set of goods. I had redeemed the Kohl's Cash on a subsequent order and I understand the return policy of Kohl's that it needs to be deducted so people aren't pocketing artificial dollars, but in this case I'm penalized for doing a flat exchange).

I ordered a Dallas Cowboy ornament during the Black Friday sale and it was broken in 3 pieces when I received it. I called Kohls.com CS and the person who helped (or didn't help) told me I needed to take the item back to my local store and told me 3 times my store would have a replacement item for me. The reason I questioned him 3 times was because we live in California and they typically don't carry Dallas Cowboy items. Of course when we get there, nope, not only did they NOT have the item, they and any nearby store never ordered the item. Yup, just like I thought.

Last month I ordered online a $35.00 gift card for a 12-year-old girl, who is a relative. I paid for the card through my Discover card, and the gift card was sent to this girl and an email confirmation sent to me. When I saw the girl this evening at a family gathering, she said she had not received the card. Later, her mother told me she had "suddenly discovered" Kohl's email. Suspecting that perhaps the mother had spent the gift money meant for the girl, I called Kohl's customer service and asked for the status of the gift card, but was told they couldn't tell me anything, and that I'd have to talk with the recipient (the 12-year-old) as to the status. I explained that I had paid for the card, I'm the customer, and the account is in my name. It didn't matter. The rep would tell me nothing. I will never again purchase another gift card from Kohl's; in fact, I'll never shop there again.

I called a few weeks ago about a price match with an item I had already received from Kohl's and the current online price. It took a few minutes to get a live person on the line, but the lady was super nice and said it would take a few minutes to get it all sorted out. I advised I was in a hurry and I could just call back. I had the item and order # and price difference, etc. on hand and it was all discussed w/ her. I wrote down all the numbers we discussed. She said she would be happy to sort through it all and call me back shortly, to which I replied, "that would be great!" That was a few weeks ago and shame on me I forgot to write down the date that I called, with all the other information I had written down. I sat down this am to pay my Kohl's bill and realized she had never returned my call.

I purchased an iHome Bluetooth with cash from Kohl's but misplaced the receipt. Due to a policy change instituted after Thanksgiving "premium" electronics cannot be returned without a receipt. The package was not opened and in perfect condition. What kind of store would change a refund policy right before Christmas? I'm out at least $31.99 and have a product I don't want.

The worst. 0 customer service. They overcharged my account. Then the person told me to get a calculator. Spoke to a supervisor, was even worst. Called back, finally got my issue resolved... the worst!!!

I was shipped an item other than the one I ordered. The item was listed correctly on the shipping label so clearly this was not my mistake. The gal taking my call was difficult to understand and read most of her responses. It was very noisy in the background of our call with people visiting and laughing making it even more difficult to hear or understand her. The item I wanted was now out of stock but she assured me that I could watch their supply and order again if it ever became available again, not very helpful. She said she would start the return process by filing something and that someone would contact me later with return instructions. This was an extremely frustrating process. I am left waiting to see if someone contacts me and then I have to wait for my refund. I will never again order from Kohl's. Worst customer I have experienced in a long time!

It was my first time buying from Kohl's. I purchase about $100 at Kohl's website. They sent me an email stating I earned $30 Kohl's cash. I used the Kohl's cash in another online purchase a week later. After the Kohl's cash was applied, $44 was charged to my CC. When the merchandise from my first order came, they were either damage or the material was of low quality. I decided to return the damaged and low quality items from the first purchase. $30 was taken off the total that was supposed to credit back to my CC.

I placed an online order on 11/23. The entire order has been received. However, the Kohl's Cash has been stolen. It was emailed to me and I had until 12/5/16 to use it. On 12/5 I logged into my Kohl's account to find out of $45, I only had $4.30 left. After a 45 minute phone call and numerous emails in the last week, I found that the majority of it was used at a store in Las Vegas and a small amount used at a store in Henderson, NV. Kohl's said there is nothing they can do and I need to contact the 2 stores to find out who used it. To my knowledge my Kohl's charge account nor my email account have been compromised. I feel this is something Kohl's needs to resolve. If the items from the order weren't wrapped already for Christmas, I would return them all. Anyone have any address at Kohl's so I can speak to someone that will help me other than the front line customer service people that just keep apologizing but not doing anything about it.

Made a purchase on Black Friday online, purchased a ring. Of course I got the Kohl's Cash the most you get all year. I purchased a ring, PS4, and some boots. The PS4 and boots shipped within the first 2 days. The ring shipped a week later. You have an expiration to spend your Kohl's Cash. I literally waited until the deadline. I had 375.00 in Kohl's Cash and I certainly did not want to lose it!! The issue was I had not received my whole order. I went ahead and made additional purchases with my Kohl's Cash. The two days after my Kohl's Cash would have expired. I get the ring, it doesn't fit, the quality is horrible. So I take it to my local Kohl's to return it.

Placed a online order as holiday gifts for 2 items! Received a bag with one item in it, damaged! I have pictures of damaged item and bag it came in but says 2 items included which way no could 2 items come in the bag shipped in! Called online customer care and simply asked to return via mail damaged item and want a reship of the item along with the other one not received! Was treated rudely, hung up on, over a period of 2 hours! Was told to return the damaged item to local store (when you order online does that mean you didn't want to physically go to store by the way) and they would credit my account! It's a scam so they don't have to offer you their percentage off items on sales!

Ordered a pair of Columbia Bugaboot Neo Mid Omni Heat Men's Waterproof Winter boots for my husband. Cyber Monday the item was ordered online and set to ship to my home. Days later received my order - excited to receive. Opened the box and inside was a completely different pair of boots. The serial number did not match the boot box. Boot box matched my order - but the actual boots were way wrong. I called the customer service number - they told me to take it back to a store near me. I called my local store and they advised me that they could refund me but that the actual boots were internet only order and they are completely sold out. I purchased these with Kohl's cash and my own cash - so I will be stuck having to pick something else out in store - and not what I put my money towards. Very upset. When I called the customer service person back they told me that I had no other option.

I order a hover board from kohls.com on 11/26/16. The website kept freezing and the order didn't go thru until after midnight. So when I called Kohls.com they said I couldn't get the $15 per $50 spent in kohl's cash so I said I wanted to cancel the order. The rep said it was too late, I would have to wait for it to come and take back to the store. OK, so the next I see it still pending so I call back and ask again if the order can be canceled.

I ordered Nike shoe and massager on kohl's.com on Black Friday, pay by credit card. I complete the order online and they send me e-mail, told me my order was complete and will ship to me in about 3-4 business day, however, they didn't ship to me. So a few days I called back and a lady answered the phone and told me the Nike shoe was sold out, but massager is still available. She can still place order for the massager. So she ask me to give her the credit information, I gave her the card number and she told me the order is completed now and should be here in 3-4 days. However, I waited 10 days and they had never ship to me, and I called. A lady answer the phone and told me that order didn't go through because they didn't take my email.

I bought a Samsung Blu-ray player on Black Friday. It worked only once. Since I threw away the box, even though I had the "receipt" they would not return nor replace. The manager said they just changed their return policy 2 months ago. Wish they would have notified me!!! Feeling out in the cold and very mad. Will not be shopping at Kohl’s again. I now have to call Samsung and deal with them directly. OH JOY!!!

FedEx said I should call Kohl's to tell them there is a definite problem with this order!!!

This is one of the horrible clothing department I ever seen or dealt with. Truly I am pissed and disgusted. I ordered items on phone on November 28 and waited, waited then I called and representative tried to help me and place order again. I noticed again my order not shows in my order list... Haha they never shipped my order... I called again today and placed again under different card not Kohl's. I thought that may be the issue. I got order number and email verification... Guess what? They cancelled my order again... My card shows charges by them then refunding it. I can't believe it. They're servicing like 3rd world country... I will cancel my credit card and will never shop from them.

I have been shopping at Kohl's for nearly 10 years. NO LONGER. My nightmare started on 11/27 when their website crashed and I had to go back in and reorder my items. I find out later the original order went through. In the meantime I had changed my email address as my previous one was no longer accessible. Their claim of "No Hassle Returns" is outright false. I spent 45 minutes on the phone on 12/6 (my second call) first with Jaya then Adele. They finally TOLD ME OUTRIGHT they would issue me a call tag to return the items since the nearest store is over an hour away from me. I kept waiting for me label to be emailed me - to no avail and confirmed my correct/new email address at least four times. I called back AGAIN today and spoke first with Anna who told me my only two options were to return the items to the store or pay for the return shipping regardless of it being their error.

I have had it with Kohl's website. I am disabled & do most of my shopping online, so I have used a lot of websites. It takes at least 15 min to order one item! The site is constantly "dancing" is the best word. You tap your item & it jumps to a prior item, page, etc. Getting it to stay on one product while you try to read the description is nearly impossible. I'm done. They also pack their items terribly. I order two 3x6 pillar candles. They sent them in a non-padded bag, inside just wrapped in paper. The candles are full of dents & chips. I am done!!!

Like Charlie Brown falling for the football trust game with Lucy, I returned to Kohls.com after a two year hiatus prompted by several bad experiences. A cash off coupon sent to my home enticed me to return to what was previously an excruciating online ordering process. I found no improvement. The site was slow and it took one hour to shop for three items and load my cart. When I attempted to check out the coupon wouldn't work and after 45 minutes on hold a CSR answered and told me there was nothing he could do but if I tried to use it tomorrow it would probably work. I explained it was valid now and I needed to use it that day in order to take advantage of the sale prices that expired that night. Once again he stated he could not help me.

The evening of Nov.14 I placed an order online with Kohl's. It never gave me the opportunity to verify my shipping address. After I confirmed the order it popped up with my son's former address in San Diego. I tried immediately to change the address & it would not allow. I tried the help line & they were closed. First thing the next morning I called & a young man stated he was cancelling it & I should go online & make a new order. It did not show as cancelled so I called again. I got a young lady in Monterey MX & she seemed sincere. She said that it was too late to cancel & she would help me reorder & have it sent to my Ohio home. She stated that the wrong order would still go out to San Diego & they would notify the shipper to retrieve it.

On december 4th I went to Kohl's to purchase some Christmas items. The line to purchase the items was literally half way around the store. When it was finally my turn, I paid for my items and left after waiting over an hour and a half in line. The next day when I reviewed what I had purchased I noticed that the cashier did not give me my 25% discount. This was very irritating to me because this meant I would have to deal with another line. On december 5th I went to customer service waiting 30 minutes to be attended. Meanwhile, I wanted to purchase a foam mattress that was very heavy to lug around the store and being that they made a mistake yesterday I was hoping they would compensate me for my time by allowing me to purchase the item at customer service and get my 25% off.

Where do I start? I ordered 4 bar stools on November 16th. I received a notice stating the order had been shipped. I kept tracking the order and finally it stated the order had arrived??? I called and it was told they would investigate it and I received an email on 11/29/16 stating that by December 5th there was a "POSSIBILITY" that my order would be at my door??? I called to see what the status was in terms of tracking where the potential shipment was and was told they would look into it. I was sent an email on 12/02/16 stating that they are still looking at the "POSSIBILITY" that I will still receive my package - Arlene **.

I recently purchased 2 items from Kohl's during Thanksgiving Black Friday. The item was marked down with deep discount, however, during my check out the cashier said the prices only apply after mail in rebate. I said ok and move forward with the purchases. I sent in the rebate receipt, form, and the cut out of the product UPS bar code from the item and mail it in for the rebate. Weeks later I received a confirmation letter that they received my mail, but said that it can't process it because the UPS bar code is invalid. What a rip off with this mail in rebate.

Kohls.com is a joke. I have made 4 orders in the last month and a half and 3 of them have been wrong or not received and each time I have to open a case and it takes forever to get my money back. No one speaks English at customer service, after my complaint I mysteriously get locked out of my account. And this last time, I ordered 2 items, received 1 and they made it right by charging me again for another one, but they'll refund me once the case is done being reviewed. I love the Kohl's stores, but online is the worst experience ever. A total joke.

I understand Kohl's Cash concept after I lost more than $5000 in Kohl's. Kohl's Cash only get benefited if you dont return anything at all. In any case, even items are damaged or defective. If you do, you will have to pay back for Kohl's Cash from your pocket. Actually it is not the rewards, it is indirect way to force you for following things, returns within a week, before spending Kohl's Cash.

I have always had the worst experience with this place with their illegal return policy. But since my mom gave me Kohl cash, I decided to purchase something online. Of course, the item was defective and I ended up returning it, but somehow after calling 4 different places, no one was able to locate the damn purchase, with my card #, name and address, etc. Not sure what kind of people they hire, but gosh they are dumb. I ended up disputing my purchase and not only got my money back, I got to keep this piece of junk and use it for something else. I will NEVER purchase from this place again and can't wait for them to get a huge consumer lawsuit and go out of business!!!

My daughter and I went shopping for xmas gifts. Upon arriving home we were stapling the gift receipts to the item tickets. I had 3 receipts for Nike socks; however I only purchased 2 packages of socks. I reviewed my receipt and saw that I was double charged $16.00 for a package of socks. I drove back to the store with my merchandise and receipt. I explained that I was over-charged. The clerk said "okay I can credit you $7 and change." I said that was not correct as it was a $16.00 over-charge. She explained it was because I used Kohl's cash. I told her "no, my Kohl's cash was applied to an item I did not purchase. Void the entire transaction and re-ring it correctly." Naturally, she had to speak with the manager.

This is my first time shopping in Kohl's online. I placed three orders, and I will explain about them one by one. I placed the first order on Nov 24 for Black Friday deals, a TV of $249. Today is Dec 3. Kohl's doesn't even know where the TV is, customer service asked me to wait 21 days until Dec 13, and if it still doesn't arrive then contact them again! Another "supervisor" is even more "awesome". She suggests I can cancel the order and place another TV worth $699 with 15% discount! The worst thing is they blame UPS, but "Label Created" status means UPS has not physically received the package yet. Kohl's just lies and doesn't even know how to find my TV, and doesn't want to take the responsibility. I'll see when my TV can arrive.

Ordered a lot of things the Tuesday before Black Friday because they were doing a pre-Black Friday sale. I am missing like 4 items, they were stupid enough to ship glass candle jars in a plastic bag so yes they came to me shattered and wax over some of the clothing I bought for Christmas presents. I called 3 days in a row and was told each time that they are going through an upgrade and I would have to call back later. So a few days passed and I called and spent over 4 hours on hold and never got a hold of anyone. I went to the Kohl's store and they said there is nothing they can do for me. That I have to go through their 855 number.

I visited Kohl's to do some shopping. I had $150 in Kohl's Cash and 20% off entire purchase. I bought 3 items totaling $144.98. After 20% off it should have been $115.99. I should have had $34 in Kohl's cash left over but ended up having $6.36 left. I was told that they take off the Kohl's cash first then give you the discount. This makes no sense to me. So Im basically not getting the extra 20% discount because there was nothing left to discount after the Kohl's cash but taxes. This is such a scam and people should know this ahead of time.

I placed an order online. I realized when I received the order confirmation via email that my order was set to be shipped to my old address. I contacted customer service within 20 minutes of placing the order. After verifying all my information I was told there was nothing they could do about the shipping address and the order could not be cancelled.

They gave me Kohl's cash for a purchase I made along with a 25% off coupon. They don't take off the full 25% when using your Kohl's cash I didn't know that until I looked at my receipt! That store is a scam and has lost my business. Another thing I worked there putting out the clothes and asked a manager that was training me how they could sell their clothes for over half the price she replied that the sale price and tagged price is to make the consumer to think that they are getting a great buy.

I recently did my Christmas shopping on kohls.com. I moved a month ago and updated my address online within the week of moving. After tracking my order I found out they never changed my address and everything from 2 of the orders were going to my old home which is 30 miles away. Not only was it all being shipped there but they sent my things through 3 different shipping companies w/ 12 different tracking numbers.

First they call it Kohl's CASH NOT reward, certificate, points or coupon so when you use it, it should be applied after all discounts. NO, not their cash system. They will apply the Kohl's cash before any other percentage discounts, or rewards. Then afterward the percentage discount doesn't apply correctly. This was what happen. Kohl's have College hoodies on sale for $19.99, I added in 3 total into the cart plus a cargo short for $15.00. The total was $74.97. After 20% discount the total was suppose to be $59.97 and after my Kohl's cash ($30) it should drop to $29.97 plus tax, but no. So researched what's the deal with the Kohl's cash and I found out they apply that "cash" before the percentage discount.

Multiple problems with them shipping to my old address after saying that they have updated my address. When I call to get resolution they place me on hold for a minimum of 30 minutes and things don't get resolved!!! You're better going off to the store.

I did a lot of Christmas shopping online last year, never receive my Kohl's cash. Called many time, said they sent it, but I never received it. Try again this year. The same thing happen - called said they sent it again, but nothing. Like Kohl's but they have a Big problems in their online orders. Will never order from them again online... is not block on my computer. Last year they said it was a problem with Charter.net. I have no problem with other online orders, just with Kohl's.

Whenever I order online, there's always been an issue, and I always have to talk to their horrible customer service. My most recent experience was today, when I wasted an hour on the phone with them, and this is after my online struggles. I tried to return a dress and exchange a pair of leggings for a different size. Weeks later, I notice that the amount I received in Kohl's cash and on my card does not account for the amount that I was owed back. Today, I call them, and tell them this issue and they notice, same as me, that there is $9 unaccounted for that they owed me, and claimed the issue was from corporate. That is unacceptable! They tried to snipe me of $9 hoping I wouldn't notice.

Kohl's merchandising and pricing is very good. However, the Kohl's cash promotion is a bit confusing, a greater use and possibly larger sale discounts would be a more straightforward and less time-consuming experience. The major problem is their website. About half the time, when you enter a sale discount code it will not go through. Significant delays in dealing with sales personnel and sale supervisors. The website problems turn what should be a pleasant short process into an ordeal too often. I give sales manager credit for giving free home service to rectify the problem but what should have been a 10 minute website transaction turned into an hour.

Never received 2 bra's out of a 4 Bra order. Never received a credit or new merchandise. Made 5 phone calls - spent over 2+ hours on the phone talking to people who could not speak or understand English. I order everything online. Calling the BBB... No Kohl's ever again!

DO NOT SHOP AT KOHL'S. THEY DON'T KEEP THEIR PROMISES! Purchased a TV on their Thanksgiving Doorbuster Deals online and received a email confirmation and the additional Kohl's Cash of $120.00 to use the following week. This morning, Monday 28, 2016, I received an email that my order has been canceled because it is SOLD OUT! I have called Kohl's Corporate office and can't get any assistance, they just transfer from one phone to another.

Not sure why someone would give Kohl's a 1 star rating? At times, you get 15-20 or 30% off of sales price and on top of that, they will give you a $10 per $50 spent Kohl's cash. Also, can return anything with a valid receipt. Try this at a famous local electronic store that gives you 15 days to return and a serious attitude to go with it. Sure, I have come of out Kohl's upset at times after talking with the sales associate or local manager but they still Rock.

This company is very determined to make a sale, which, once finalized, is a done deal for them. When I placed my order, I did not see clearly, or at least did not appreciate, the confirmation of my shipping address or even the option to ship to store. Nevertheless, they processed the package to ship to my old address. Called their "customer service" number, which, like all customer service toll free services, is a dumb corporate robot which you have to basically hack to get a human.

Kohl's Placed order 11/17/16 for 192.52, order shipped to wrong state (former address) AFTER changes made to website and new billing and shipping. As of 11/21/16 and multiple hours over two days on the phone, we were discounted, told the items would ship immediately, hung up pleased, and within moments received an email that the order just placed had been canceled. Yep, canceled. As in, "sorry, we lied."

Ordered online using Kohl's cash, yes to you rewards, and $141.90 on Kohl's card. Ordered was sent to California instead of address provided. Never received merchandise. The really sad thing is that merchandise was all going to refugees. Kohl's said I needed new card. Paid bill, waited for card, waited for reimbursement from failed order. Nope. Repeated calls, horrendous "put on holds" and referrals to supervisors availed nothing. Finally was promised someone would call me within 24-48 hours. Time was up 4 days ago. It's ironic that a company who claims, "Kohl's Cares For Kids" does not care for customers. I am discovering that I can find better, less expensive merchandise without coupons and gimmicks and will no longer be a Kohl's customer.

Very surprised to see all the negative reviews on here. Kohl's always has the best deals and coupons - 30% off almost everything once a month, and it's combinable with other coupons and Kohl's cash as well. There are numerous times when I've gotten things for just PENNIES after the coupons. Clearance section in their brick and mortar stores are also great too - you can find dresses for $5 or less, window curtains for $3 a pane, hats for $3. And on TOP of that, you can use your 30% discount. Where else can you find that? Great refund policy too - no questions asked, no date limitations. There was one time where I ordered a thermal carafe and it arrived with the glass lining shattered on the side. Called Kohl's to notify them and they asked me to dispose of it immediately and offered a full refund.

I ordered a Keurig 55 and only way was to have it shipped to Wallingford, CT store (which I've never done). It was part of an order where long Johns would be delivered here. I got those fine. Next thing you know I get an email telling me my item is in and I need to bring in: "this email, my photo ID" and I can pick it up." Planned to go the next day in the afternoon. The next morning I get an email saying "item picked up!! Thank you for picking up your item!!!" The first gentleman I spoke to was awesome (although I haven't been able to reach him since). I had to bring all emails, my ID, my charge card next day to "Maria," assistant manager, evil personified.

Kohl's canceled my Kohl's cash, so that when I tried to use it in the store, it said it had been used on an online order, which I hadn't made. I called to investigate and they confirmed it hadn't been used, it was a technical "glitch." And although it was their fault, they said they could only give us another $20 coupon for an online order and that we would have to call first (again, spending even more of our own time) before placing the order so the credit could be applied. Absolutely ridiculous. Basically, they are making us spend more money to get the money we should have been owed in the first place. And there is nothing more that I want to even get from that cheap quality store, certainly not giving them any more of my money for their screw-up. I am so angry at their customer service.

I have been a good customer for a long time and recently my experience in that store of Kohl's was horrible. To want to return some cosmetics, the treatment I received was humiliating because I did not have the receipt. They screamed at me. They called me stupid. They treated me like a criminal. They did not even bother checking that I had already bought that merchandise and only intended return it or exchange it for another. My only crime was to have forgotten the voucher at home.

Awful experience with Kohl's. First time ever ordered anything online from Kohl's. Parents bought a dish set as a gift. One box had a broken dish. Took it this store who said they couldn't offer a refund since only half the barcode was printed on the packing slip. It's their barcode, not mine! Called customer service and the guy was hard to understand, couldn’t understand, and kept saying too many different things. In the end that he will only pick up the defective one and refund it, but not replace it (price has gone up). Customer service person was awful.

Kohl's is the worst place to shop... they give you gift cards but you cannot used it and when you called they are rude to you. Some cannot speak proper English. They told me I have to shop more to be able to used the gift card, it is ridiculous. Would not be shopping there anymore. Taking my money elsewhere.

It's a shame when you can't even find anything with a FREE $10 gift card. Everything I see in the store is DEFECTIVE!!! They are jacking the price up 3-4 times the value and the clothes are REJECTS that other department stores cannot sell and turned away. I bought a couple shirts and they didn't even last 2 washings. Anybody out there remember the old A.J. WRIGHT DEPARTMENT STORE? Those sales ladies made you aware the clothing and merchandise is defective and marked down. Never heard of a store marking the prices UP and not telling you what's really going on.

Do NOT order online from Kohl's. They are beyond terrible. Every time I order, I have received damaged merchandise, incorrect merchandise, or the merchandise is just missing. Yet, they charge me for all the items I ordered but didn't receive! Once I received broken dishes. They wanted me to re-order but told me I could not use the coupons that I had used with the original order. This should have been an even exchange. A Kohl's employee put dishes in a cardboard box with NO packing material whatsoever. Of course it would arrive broken. And then Kohl's wants me to pay MORE to have it replaced??? Currently, I have been shorted two items.

I am a long standing Kohl's shopper. I have had two bad experiences with Kohl's online and do not plan to use that method of shopping again. 1. Earlier this year I ordered a set of bathroom accessories. The order came in minus one item. I was told it was out of stock. I, the customer was responsible for monitoring their site to see if and when the item came back in stock. It never did. 2. I ordered shoes using my Kohl's cash and a 30% coupon. One pair fit, two pair did not. I went to my local store expecting to be able to do an exchange. I was told that I could return the shoes but that I would need to use the kiosk to reorder and that they would not honor the previous price.

I waste more time on this website than it is worth. In the last 3 days I have had to call customer service several times to get my situations straightened out. There are constant errors and misdirections. It is probably the least user friendly and the most difficult website I have ever had the misfortune to use. Hey IT folks get it together! If at all possible avoid Kohls.com.

Kohl's states they have "HASSLE FREE" returns and refunds. I believe they should change that to "HASSLE ME" returns and refunds. I attempted to return a pair of Lee Jeans which I bought as a gift for my brother-in-law. I had his correct size so I didn't bother to keep the receipt. All of the tags including the price tag were still attached to the jeans. I wanted to exchange them for Levi Jeans since that's what my brother-in-law preferred. The tag showed the price was $48.00, but I expected to receive less since I didn't use a Kohl's Charge (Story for another day) but a Visa Card. Their return/refund policy in this case is "Non-Kohl's Charge purchases made outside of the 12-month time-frame: Receive Kohl's Merchandise Card or a Corporate-issued refund." The credit amount will be "A Kohl's-Credit based on the lowest 13-week sale price." That seems reasonable.

I have been a Kohl's shopper for years. The last two online orders I have placed have just simply vanished somewhere in the "warehouse" never to be found again. Both times, I have spent more than an hour on the phone with customer service trying to re-order or remove the missing items from my bill/account. I was placed on hold several times, and then told after the long periods of "wait time" that they would have to cancel the order, or that the items were no longer available. What? I wanted those items? Why was a "track your order" form submitted and sent to me via my personal email? What is going on?

So this is the third time that Kohl's has shipped me the wrong item. The right item # and tracking # on the receipt and the box, but the wrong item in the box. Their customer service is friendly enough, they say they want to help, but seriously... If they ship you the wrong item here are your choices: Find a store, take your time to take the package there, stand in customer service line (by the way never do that at the Schaumburg, IL store, they are terrible!) and then hope they have the right item. If they don't, good luck getting a refund because the receipt says it is the item you ordered but the box doesn't contain it, so they can't figure out how to return it.

I was shopping with my friend and this very nice lady was walking down the aisle looking very busy but she smiled and asked us if we needed help. I asked her about an item that was on the ad. She looked in the department for it and there were none. She told me that they would be on the next day's truck but she would look in the back for the pressure cooker I was looking for. She took a few minutes but when she came back she said that you were out until tomorrow. I showed her the one like it in the ad. There was a 10.00 difference. She told me she would take care of me. No problem and she did. She carried it upfront for me. She jumped on a till to ring me up. She even offered to carry it out for me. I will only have her help me from now on. She works at the Richland Kohls. Her name is Michelle. I am truly impressed by her customer service practices.

I bought a baby item. Kohl's did NOT deliver the item saying they could not verify the person at the address. There is a track record from FedEx, thank goodness, stating that the item has been shipped back to Kohl's. Despite the fact that the item was NEVER received by the recipient, Kohl's insists on having my money stating "link has been established between the person receiving the merchandise and the cardholder or to support that the cardholder disputing the transaction is in possession of the merchandise." How about reading tracking record from FEDEX. The MERCHANDISE WAS DROPPED off at KOHL's WAREHOUSE. NASTY fraudulent merchant. I KNOW I will never be fool into shopping there again. Looking forward to seeing KOHL's going bankrupt.

Back in August, we made the minimum monthly payment of $25 as usual. At some point at the beginning of September, we thought we'd lost a wallet. We called in to request them to cancel the card and send a new one. Rep said there was a past due balance on the card. Come to find out, they had increased the payment to $27. Also found out that the address they had on file was wrong, so we corrected it. Rep waived the late fee, said everything was fine now and that my payments from that point would be $27. Went in in September and paid $30. Started getting calls that when we answered would just say "Please call Kohl's Card Services". We looked up the number we received the call from, and it said it was a fraud call used to get your info and steal your identity. We blocked the number, and that was that. Figured that if Kohl's wanted to contact us, a person would be on the phone to follow through if we answered, or they'd send a letter or an e-mail.

Every time I go into Kohl's at Hamilton Mill they are very rude. They gossip and talk negative in front of the customers. Karina at Kohl's in Hamilton Mill is by far the worst customer service manager I have ever met. I have never seen her smile in the store. When she talks to you she talks to you as if she's better than you. If you look at reviews under Facebook and yelp you will see the type of service you will receive at this Kohl's. I've always said good things about the store Manager Bill but he's apparently gone downhill and he's not doing his job. If I managed a store I would take the time to see what the public has to say about this store. I won't tell you that the other stores are much better. You have the lead supervisor in Lawrenceville who is always smoking cigarettes in the front of the store. The management at this store also has many problems. Kohl's needs to retrain all employees even management because they all have poor customer service skills.

Was just sent a new credit card due to mine being expired. Spoke to person on phone. Told me I could use my phone number in store until I used my card but I waited for card activated it. I'd say a month after receiving it went to make a purchase online, wouldn't load a page I needed so I phoned. Was informed they purged my account for non use. How are they going to purge my account? Because I'm a responsible person and didn't use my card while I was taking care of my husband who was struggling with cancer and passed away. I'm sorry I didn't have time to work, let alone shop.

Purchased items, size issue for my son, wrote a check. Was electronically processed next day, took items back for refund, I was refused my money back. Was forced to take store credit, I am livid over this. Even with my receipt I was refused the cash back they took from me. I told Manager I don't want 80.00 in store credit. I want my money back they took out of my bank acct. I was forced to take store credit. They are a bunch of crooks. Had I known this was going to happen would've put a stop payment on the check. For everyone that shops at Kohl's do not use debit/bankcard or check because if you need to return something they will not give you your money back. They will force you to take store credit. THEY ARE CROOKS... EVEN WITH A RECEIPT.

I have been a patron of Kohl's for 15 years now and the company is complete garbage now. First, they take away being able to use Kohl's cash after expiration, EVEN IF IT HAS ONLY BEEN A DAY! Second, they jack up the prices on everything and then mark it down "75%" and at the end when they ring you up it's always, "well today you managed to save $315!!" Yeah okay... so give me my Kohl's cash so I can see it's labeled for an inconvenient time frame and I'm out $50 that I could have used towards highly priced items. I wish I did not do my wedding registry with them because their prices are so obscene. I feel bad for my guests having to pay three times what it's worth.

Kohl's tried to tell me they send receipts for online purchases, but I didn't receive one... You would think a simple email would do it...but No. They won't and said they don't have a receipt for my order of $295.00. More than angry as I have spent 2 hours on the phone arguing with customer service. Called many times and spoke to different people and that didn't help. WHERE IS MY RECEIPT??? You didn't email it to me!!!

Kohl's was the cause for my credit report to fall, and it was due to their dereliction in the area of electronic billing. I have been a Kohl's customer for years. They offered electronic billing and it seemed easy enough. I signed up. Getting on with the business of my life, I received my first electronic bill from Kohl's 2 months later. I looked it over and saw a late fee. They stopped sending a paper bill but I did not get the electronic bill until 2 months later. I called and they took the late fee off. I thought it was simply them not processing my info soon enough so I forgot about it.

I've been a Kohl's shopper since my early teenage years and have purchased many, many things from various Kohl's stores across the country. Today my husband and I went to a Kohl's store and I was browsing around at the housewares and home decor. I noticed that a LOT of the products are incredibly overpriced and then "marked down" with a sale. One item that caught my eye was a scent plug-in holder with a fall leaf on it. It was marked as $19.99 and then 50% off. $19.99 for a plastic holder when other stores sell similar ones for $9.99? Same with their K-Cups. $14.99 for an 18-count package and they are approximately $10.99-$11.99 at most other retailers.

I sent a chat request for the "name" of a pair of khakis I owned (I wanted to replace them). I had the RN# from inside the pants... it took 21 minutes, yes, that's right... 21 freaking minutes for the genius on the other end to finally give me an answer. Don't waste your time with Kohl's or their chat option!

I was a huge fan of Kohl's before getting a credit card with them. I fell behind to make my payment, I received a letter from them stating they would match my payment. I quickly made my payment online. In one month there was no payment to match mine from Kohl's. I called them and what happens next really shouldn't surprise anyone as I already felt this was too good to be true. I was told "You did not read the notice all the way. You had to call to make the payment not go online." I stated "My bad. I really should of read the entire notice so nothing can be done, no." Called back spoke to someone else and the lady did help. She waived the late fees and said "Your next payment is due 10/16/2016." Great I thought something is better than nothing. 9/16/2016 I go online and double check that everything we talked about was done. Nope my due date is not 10/16/2016 it is 9/16/2016 and I spent every penny of mine that day to pay all my bills.

I purchased a 12 volt Mini Beachcomber ride on toy for my 4 year old's birthday. I received the item after 7 business days. It took nearly 1.5 hours to assemble the toy. The toy worked properly for about 30 minutes before the accelerator button on the toy malfunctioned. I called Kohl's customer service, and I was told to disassemble the item and schedule a pickup or return it to my nearest Kohl's. I chose to return it to Kohl's due to the amount of time (likely 2 weeks or more) it would take to receive another toy.

I just want to voice my concern that a store such as Kohl's has literally NOTHING made in the USA as part of their product line, clothing or otherwise. I find this very disheartening. I have had MANY quality issues with the clothing they do sell which are made in every 3rd world part of the planet, obviously using near slave labor in order to keep the costs very low, which is reflected in the quality of the items. If nothing more, why not have a "MADE IN USA, support American workers" section of the store.

I purchased a Citizen brand watch (retail value: $595) on 9/3/16 from your Bridgeton location. I had the woman working the jewelry department size the watch (removing links) while I was there. Not only was she far from delicate, she completely broke 2 pins and damaged the steel links (permanently scratched 3 links), then continued to tell me "You don't need the pins anyway". Later that evening, I also noticed a small dent on the watch case and scratch on the crown. I went to another jewelers the next day to have it looked at and there was nothing that could be done to fix the scratches and dents on the watch links, case, or crown. This is an expensive timepiece and I cannot believe the lack of care given to such a quality watch. I have purchased a lot of things from Kohl's, both clothing and jewelry, and I plan to not shop there for fine jewelry ever again. I would like something to be done to fix this issue.

I don't know what has happened to Kohl's but it is very obvious that their clothing line has gone WAY downhill. It's cheap and the quality is terrible. You can get better clothes at Walmart and it didn't use to be this way. They are going to lose a lot of loyal customers who used to appreciate the value etc. It's just gone downhill!!!

I sent in a check to them and they didn't receive it so I got charged a late fee. I sent a letter stating that I sent a check and I don't understand what happened. I set up an online payment for my original charge not including the fee. They reversed the original fee and then charged me another fee that was double the original for not paying the first fee "on time." How can I pay a fee on time that was reversed/non-existent!!! I am so sick of their bad customer service from the credit card to in store. Getting really sick and tired of this store! I'm tempted to return all my recent purchases and cancel my card!

Ordered camera for daughter, five weeks ago. She still has not received it. No response from Kohl's except "looking into it". Ordered four dish sets. One arrived broken. One arrived missing all but one piece! Kohl's made US return them to store. Store clerk helpful, told us to reorder and ALL discounts would be re-applied. We reordered, called them to get discounts applied and were rebuffed. After five weeks, still no two dish sets and no camera!

I ordered a pair of size 8 black boots this summer at Kohl's.com. Everything seemed fine until I opened the box to discover they had shipped me a pair of size 11 brown boots. I called customer service to rectify the situation and was told that I had to rebuy the boots and pay for the $10 shipping again. I returned the boots at my local store. Unfortunately, I was told that I would not be fully compensated for the mistake and that they would refund the shipping on the original boots, but the majority of the cost for the old boots and the entirety of the cost of the new boots would not be paid for.

I received my rebate but when my wife tried to use it at Panera Bread for an $8 and change transaction it was declined. She again tried to use it at a candy store and it was declined there too. Kohl's customer service said there is a pending charge for the Panera Bread charge and if it is not completed in 30 days the money will go back on the card. I'm upset because my wife was told by the clerks they've had trouble with Kohl's rebate cards in the past. I will not shop at Kohl's ever again and will write to the attorney general.

Beware of this company's practice of reporting false information to the credit companies. I ran a credit report as I am getting ready to buy a home. I found that in 2014 they reported me 30 days late and then 60 days late on my payments. I keep all records and I had not even charged anything during this time prior. My account was paid in full 3 months before this showed up. I pay in full every month that I charge to avoid interest. I called customer service. They took all my information and said they would pass it on to the credit department. WHAT? They would not let me talk to anyone in that department saying I would get a call after it was investigated.

I ordered a bunch of school clothes through Kohls.com for my child. I entered my new and current address into the website and set this address as my primary address. Then I placed the order. Well Kohl's sent my packages to an old home address. I called Kohl's and told them that they sent they are sending the packages to the wrong address and they told me that since the fedex, ups, and usps already has the packages that there was nothing they can do. They actually told me to contact the shipping companies and try and get the addresses changed to the new address. I told them that they should be doing that and not me, because this was their own computer systems fault and not mine. They said that they cannot do that for me, that I have to do it.

Actually, I'm really glad I DON'T have in store credit now after all these reviews I've read, apparently the security is nearly nonexistent. ;-) I was really excited when I went into the store because I was assured I'd get 15% off my purchase if I APPLIED for in store credit. I needed a winter coat! So... we aren't talking a $15.00 purchase here!!! Well, I was REJECTED! I have NEVERRR been rejected for in store credit anywhere. When I was at the checkout for nearly a half hour only to find out not only was I rejected, I had to go back to trying on more coats and spend more time because I did the calculations with that 15% discount in mind coming into the store.

On August 5, 2016 I ordered 4 ceramic/stone seahorse candle holders and a Ravens sofa protector. A big box arrived on August 11 with only the 4 (3 were badly broken, 1 was somewhat broken) candle holders. I called their customer service. After a number of probing questions and verifying my info, the rep asked if I could return them to the store. I asked if they could pick them back up as I ordered online since the store is a distance away and traffic is heavy during the week. She said I should keep them and reorder when they come back in stock. I told her they were on summer clearance. She told me she was sure they would be back in stock soon, just keep checking.

I received snail mail about my account and called customer service to close it. I was on hold for 2 hours and 15 minutes and never got to talk to anyone! There is no way a company can claim they care about customers when their customer service staffing is so low it can't answer the phone in over 2 hours. Perhaps when I selected "close account" on the voice response menu -- and they automatically directed me to wait for a service rep -- they deliberately didn't answer the phone to keep me from closing it. At best they are the worst customer care company in the US; at worst they deceptive and unethical.

I had my Kohl's charge card fraudulently used on 8/5/16. I caught the phony charge when I checked my online Kohl's account. I called customer service to report the phony charge. They said they would send me a new card within 30 days, but that I could still charge purchases with a temporary Kohl's number. I never received a temporary number. Today, 8/13/16 I went online just to see how my purchase would go through. Of course, it didn't. I called customer service to place my order. After being transferred 4 times and repeating my personal information each time, I placed my order and was given an order number, but it wouldn't go through. I was transferred again.

This company is the most ridiculous and unprofessional company that I have ever dealt with! Twice I have ordered E-gift cards and have had a problem with them NOT sending the order out to the recipient, but still they charge my card!!! I am presently on hold with Kohl's for OVER 56 minutes to try and fix this problem!!! Called yesterday and I thought the problem was fixed. NO! I am cutting my credit card up and I will never shop with them ever again! And I WILL TELL everyone I know about this business and to NEVER have any dealings with them! POOR EXCUSE FOR A COMPANY! They will go out of business. We are not going to keep putting up with crap like they put out to us as customers!

Long story short, the cashier tells me that I was going to get a discount on my purchase just for signing up for their credit card. Never told me that they were going to use that card towards my purchase. Some time later I get a letter saying that I owe them money. I called their customer service to explain what happened and they showed no signs of wanting to help. The person only limited herself to say: "So would you like to pay the balance over the phone today?" after I was done with every sentence and disregarded everything that I was saying. Beware of this tactic. My family and I will not do business with them ever again.

Let me begin by saying that I totally understand that when you use Kohl's cash or a Special Offer Coupon, your return amount will be less than the sale price. However, on the receipt, it clearly states the item price, sale price, the amount of Kohl's cash applied to THAT ITEM, and the amount of the the special $10 coupon that was applied to that item. It then lists "RETURN AMOUNT". Here's my example... Item price $26.00, Sale price $17.99, Special Offer $10 - $0.41, Kohl's Cash $20 - $0.83. Return Amount $17.58. (This already doesn't make sense since the return amount seems to be $16.75 when you do the math. However, that is what is stated on the receipt.)

In an attempt to cancel a fraudulently opened credit card with the Kohl's fraud department, I was forced to wait on hold not once, but twice for OVER 30 minutes each time! What is this? Customer service and credit security is completely inadequate. My choice to never do business with this department store is completely supported by this wretched treatment.

In Spring, 2015 I purchased items (table linens) valued at just over $20 at the Kohl's within 10 miles of my home in North Carolina using my Kohl's charge card. In previous years I had received a paper bill from Kohl's, which was mailed to my home address, and I paid the bill within 30 days. In Spring, 2016, I was checking my credit report and unexpectedly found a negative account from Kohl's listed on my credit report and that I owed Kohl's in excess of $200 in late fees and interest charges. I called Kohl's immediately to find out why. I was told by their representative that my address in their system was an address in Colorado.

Ok well I don't know what's going on with your sizes. I usually wear a large and went shopping in your stores and tried on larges and nothing fit. Tried on XL's... Was having trouble fitting in. Thought well I must have gain weight. Then my cousin posted a picture on Facebook. She was at Kohl's trying on clothes complaining that she usually wears a medium in juniors and was having trouble fitting into an XL in the women's section. I don't know what is going on with your sizes but it is making women feel disappointed in themselves! How I can continue shopping there if every time I go there I feel ashamed of myself. Where as I can go to Macy's and wear my normal size. I hope you take this comment into consideration. I honestly have not shopped in Kohl's for about a year because of the way of the clothes fit. Please change.

Back in November 2015, I purchased and mailed in my receipt and ups to Kohl's rebate. I wait 8 weeks... Nothing from Kohl's rebate center in the mail so I call them back and tell the story to the new rep. This rep tell me to they need to process my information and he asked me to call back in 2 weeks. 3 weeks later I called Kohl's rebate center on the phone with a rep who I have to tell the whole story to again. And again they apologize, this time she told me my form can't be found??? I told her I have prove that I already mailed the form and receipt and ups... and I also made a copies for myself. She asked to Fax it in, I call back to see if they got my fax information and some new rep told me it would take 2 weeks to process.

I called Kohl's from my bank in March and asked for a payoff, they provided one. I paid the amount and thought nothing more about my account. I then received an email stating I had some rewards, I didn't want them, at the same time I got a call from Kohl's, but once again didn't want rewards. A representative called me again, and me irritated called them back. It wasn't about the rewards, but a past due that wasn't paid. I was shocked but paid it. I applied for a loan to learn that Kohl's, a company I had been with for several years, paid thousands to had reported me delinquent and took my hard earned credit score from 725 to 655.

My husband and I were buying a dress for my step daughter's graduation and she is pretty far away (700 miles north) so we had to rely on taking pictures and sending them via iPhone. We were looking for a specific style and three clerks came to our aid, ran through the store, grabbed one dress after another and found three perfect dresses. One was chosen for my step daughter but because they were so awesome we bought all three dresses. There are few department stores that are always as en pointe as this one. Bravese ladies.

I have Kohl's ship me 2 damaged items and it took 6-7 attempts to get everything squared away, refunds processed and discounts for future orders applied that was promised to me. Every representative said they would process something and every single one dropped the ball. I saved all the reference numbers and copied the conversations (which I highly recommend you do to show credibility), but it's just the waste and loss of time. I mean it took hours in total to fix it. What a disgrace.

I am so unhappy with the store. Today is June 27. I supposed to pay the 22 of every month. Yesterday was Sunday and I was thinking to go pay the store today Monday, but what a surprise that the store charged me the full $25.00 late fees for less than a day difference because when I call the store was like 8.00 am. I am not agree that the store do not give 5 days after the due date grace period and they include the weekends like were business days? Verizon that is a very good company only charges $5.00 late fees and this store of ghetto charge $25.00??? What a joke. I going to cancel my car and never go back there. It's not the only store in the world.

Opening a Kohl's credit card was the biggest mistake I've ever made. I use my Chase account to make payments on the card and for whatever reason, Kohl's isn't receiving these payments. The money is being deducted from my account and I have no idea where it's going. I started receiving calls early last week saying that my account is overdue for a payment. I had no idea how this was possible because I haven't used it for several months. I had no idea the payments I was making weren't being processed through Kohl's.

I had the most HORRIBLE experience with placing an order with Kohl's. I had moved years ago had been receiving statements at new home, but when I placed order my old address was still showing, so I changed it and click the order to go through. The order was still going to go to the old address. Kohl's was closed. I called back first thing in the morning. Customer service said it was too late to cancel order or change the address even though it was in the fulfillment center. I continue to try. One customer service rep said he would send down my address, but needless to say it went to old address in Ca and I was in Wa.

I had $10,00 Kohl's cash and $10 coupon. I was about to spend over $100.00 and gave the cashier both coupons, she told me that I could not use both. One I was given as an incentive after I purchased the required amount to receive Kohl's cash and the other was mailed to me in the format of a coupon. Neither stipulated that I could not use one if I had the other. The is blatant false advertising. I have been a very good customer to Kohl's -- I will not be back.

My girlfriend needed some underwear. Kohl's has them "on sale" buy one, get the next for 50% off. The first pair of Fruit of the Loom was $24, the second $12. She only needed one at that price, for $24 less Kohl's cash and discount she paid $19 and some change. I told her it was a ripoff and found 6 pairs at Target and Walmart for under $10 as regular prices, no sales, discounts or BS.

I bought a pair of boots on Kohls.com. They were $265.00. I used a 30% off coupon and Kohl's Cash and my grand total was $196.63, put on my Kohl's charge. Boots ended up having a defect, according to the manufacturer who I contacted first because I already know Kohl's return/exchange process is anything but hassle-free. So I contact customer service via the online chat, they told me if I return them at the store and call their 800# to reorder them, referencing our chat session. They would make sure I had all my discounts applied so it would be like an even exchange.

I was standing in the jewelry department for over 30 minutes. The gentleman was being very chatty with the customer (which I understand) and so I gave them their space. Finally the customer was done with her purchase. I stood there for about 2 minutes while the gentleman was fixing his clothes and arranging things at his work area. He drinks water and he clean his nose with a paper. Meanwhile I am still there watching him. He pretends that he does not see me and he finally goes to the counter besides me and says "Next in line for a purchase please". I said to him "Excuse me, I have been here waiting for you for about 30 minutes!" All he did was smile. I had to walk out! I am glad I did not spend $250 on the watch I was going to get for my husband.

I ordered cleats for my son online. They came in with the wrong colored soles. During the return process at the local store, the Customer Service attendant was courteous and helpful. She checked online and confirmed that my request/concern was correct. She even facilitated me speaking with a representative on the CS department phone. Again, I was told that my request was correct and that if I reorder the same SKU, that I "should" get the correct product. I raised concern in the word "should". "Go ahead and order" I was told. I was refunded my Money at the store but didn't realize it was only the product cost excluding shipping (- $9+).

Made multiple purchases online and they of course put in three different shipments? One did not come which had over 8 clothing items in shipment. I never received the shipment and after a month they told me they'd reimburse me. Well, today I contacted them after a month and they told me it would be another 2-3 weeks since they had to put a trace on my package. Why wasn't this done sooner? So now I'm out money for upwards of another 3 weeks? I am extremely disappointed in Kohl's. I would've never expected such terrible customer service. It will be hard but I will not be doing business with Kohl's ever again. They do not do respectable business. It is shameful. Shame on you Kohl's.

Opened a Kohl's charge card to start building credit. Never received anything in the mail and complained several times through phone and locations. Pretty soon after I'm getting bills for items I didn't pay for. I made a payment so it wouldn't affect my credit but continued to file complaints that I don't even have a card to make purchases. Now Kohl’s is ruining my credit and I can't get a credit card anywhere.

I spent several hours on 6/4/16 trying on many items of clothing in my local Kohl's in Commack, NY. When I went to the cashier with my coupons, I realized the coupons did not take effect until Tuesday 6/7. The cashier told me he could HOLD the items for pick-up on Tuesday. I saw him put the clothes in a clear plastic bag and take them back to the Customer Service desk in the back of the store. I went back to the store Tuesday morning and I was appalled by the total disorganization at the Customer Service desk. There were piles of clear plastic bags of clothing, some with names, some without, in no particular order. The young woman at the desk took 10 minutes moving all the bags around while the line got longer and longer. Needless to say, she didn't find my bag. She kept asking what I bought and what color the items were. She said items were only held for 24 hours! I asked her to call a manager.

I was in the Kohl's store in Washington, PA as I was browsing the bra section tonight and was approached by an associate who asked if I needed help. I replied, "no thanks, I'm ok." The associate said to me, "these bras won't fit you." I looked at her, pretty surprised. She continued, "you really need to be shopping in the larger sizes." Now... Let me just say, I'm not a stick figure. I have curves. I wear a size 36 or 38 B bra. But I don't require a larger size and I definitely don't have any trouble finding bras that work for my body. I was extremely taken aback and shocked at the woman's ignorance and downright rude behavior.

I purchased a 125 ml of Calvin Klein Obsession men's fragrance on the 5/29/2016 in Albuquerque Coronado store. The amount for the fragrance was $76.00. I am not a USA citizen but traveling around the states for 4 months with an RV so I am not familiar with US prices but expected a reputable store to charge a fair price. Later in the day my wife purchased some cosmetic items in the nearby Target store and I noticed that the identical Calvin Klein fragrance I just purchased from Kohl's sold at Target for $46.74. I was very upset and returned the items to Kohl's and received a full refund. The reason for my complaint is that I am not expecting always to get the best price on my purchases but I think that a difference of nearly $30.00 is outrageous and in my home country of Australia would be considered as price gouging.

I bought items on clearance worth $29 to use $10 off 25 on 3/25. The coupon was starting 3/26. I went to get a price adjustment 3/28 at the Danvers MA Kohl's. I was told I had to return items to rebuy. The items rung $40. When I asked why the difference I was told the prices would be different because the prices went up. I showed the lady the yellow clearance tags and stated they were not sale or full price items... she insisted it happens all the time - prices go up every day. I just walked out. This is ridiculous... items on clearance prices go up. SMH. I'm done shopping at Kohl's.

I ordered online, never got the order, it has been over a month. Have had at least 12 contacts by phone, e-chat and email. Same old 'sorry about that' excuse pre-scripted reply for everyone. They do absolutely nothing. Or a couple of them said, "Just bring it back to any of their stores". Can't make them understand I cannot return what I never got...duh. Have tried at least 10 times to reach a manager or supervisor, nope, either they have none or the phone reps are instructed to not bother the supervision. Well, if they are paying all these "service" people who cannot, will not, do not take care of customer problems and supervision seems to be forever absent, it is pretty obvious why their stock is doing so poorly of late. I filed a dispute with the credit card company, plus I wrote to the corporate office CEO and VP of customer relations, as of this date I did not get a response.

I love Kohl's and I love to shop there but I'm a mom and a work full-time and go to school so I don't always get the chance to get into the store. So I try to shop online and I have to say this is the 4th time I have tried to buy online and have shipped to store or my house. First I really love Lauren Conrad so I tried to order some clothes and shoes, sandals, etc... It tells me it can't be shipped. Whhhhyyyy nooottt...??? Second I try to order my mother-in-law some seat covers for her outdoor patio set. It tells me I can't pick it up at the store. Why not? It's kinda like a tornado swirling around trying to figure out why I can't do these things and it's frustrating. And on top of all that this last time I went into Kohl's they left all the magnetic tags on my clothes and I live on the other side of town to have to drive all the way back and have them take them off. :( Here is just a picture sample of the magnet left on one of the items I purchased from Kohl's.

I'm a respectable attorney in this society. I have never taken anything that does not belong to me. As I was shopping in the store I had about $400 worth of merchandise in my cart. I noticed that a man kept following me around. A large ** man so I simply went up to the man and asked him why is he following me and "who are you, identify yourself, will notify the Sheriff's Department". He said that he was store security. I asked him "why are you following me". He could not answer me. I left the cart. I'll never shop at Kohl's again.

I made several purchases of clearance backpacks back in October 2015 and I donated most of them to the Schools on Wheels Charity https://www.sowma.org/. I was supposed to have 8,000 something points and Kohl's did not issue them. They confiscated them cause I spent too much money in too short of a time in their stores. What I bought were clearance backpacks that I donated to charity.

First purchase was approximately 20 items - all shipped in 7-10 packages and delivered over a month period... Supposed to all arrive within the week for Christmas. Second purchase was several items in early December 2015 that were NEVER delivered. I requested a refund for the charges and did receive the credit to the Kohl's charge, but no Kohl's Merchandise Credit.

I was shopping online and wanted to use my Kohl's cash. The coupon had expired by one day and I was told by Kohl's credit that I could not use the cash coupon online, but that it would be honored in the store for up to 26 days after expiration. I went to the store and the cashier said that she could not honor it after nine days. I called for the manager and she said they could not honor it after 13 days. Now I have three different stories about when it can be used. I asked the manager to please use great customer service and honor it, as the Kohl's Office said they would.

I ordered an outfit from Kohl's and paid for the most expensive shipping because I needed for a meeting. I also ordered from DSW and JCPenney at the same time for the same outfit. DSW and JCPenney delivered as promised and when I got home no Kohl's. When I called, customer service blamed it on the carrier and not only did the outfit not make it on that day it was two more business days away. No other store has this problem. It is them trying to use cheaper solutions but still charging you the customer. Never again.

Strongly recommend that you don't shop online with Kohl's! Go to the store instead. I placed an order online at Kohl's for $100 so I could earn $20 in Kohl's cash. When I received my order which was only for 6 items, 2 items were missing, one item was not the same SKU number and one was not the size I ordered. I called the customer service number and was told that I would have to go to the store to exchange the wrong item. I was also told that the 2 missing items showed at my post office and would deliver on Monday. I told the CSR that my packing list showed all of the items were included in the package and he told me that I would get a separate package. So... I waited.

My husband purchased me a new wedding ring by Cherish Always I saw at Kohl's and fell in love with back in 2010. In February 2012 a couple of the diamonds fell out. I had previously been advised that Cherish Always stands behind their jewelry and their guarantee/warranty and if you have the item repaired elsewhere it voids the warranty. Since there are no Cherish Always repair offices I went back to Kohl's. They felt awful about the ring and immediately advised that they would send the ring back for repair. They took the ring, gave me a receipt and it wasn't long before a box came to me by UPS from Kohl's. Cherish Always was unable to repair the ring they said. So they sent me a brand new one, same style of course. They assured me that as long as they carried that style the ring would just be replaced if anything happened. The ring had even gone on sale again and they refunded me the difference as well.

My husband buys me a white gold ring worth $225.00 bucks. I take it back to the store to get it sized as I was told I could do by the jewelry sales rep. I get a call today 5/14/2016 letting me know Kohl's has changed their store policy. Now we only pay for yellow gold rings to be fitted but you can take it to any jewelry store and pay them to have it sized. I was actually told this today by phone.

I purchased shoes from Kohl's and used my 30% off coupon, along w/ my free $5 reward (which I earned through their rewards program). In my opinion, the shoes should be 30% off THEN apply the $5 reward. I earned that $5 by spending a lot of money at Kohl's, and should be able to use that money along with any sales they're running including a 30% off sale. Instead Kohl's likes to charge its customers more! So instead of giving me 30% off, they deducted my savings to half of what the 30% off should've been (since I was also using my $5 reward) which is completely shady!!! They're not actually rewarding me, and half my $5 reward went to cover the amount that the 30% should've taken off!

Wish I had known about this site earlier to read the reviews for Kohl's. Would have saved me a lot of grief and headaches. Purchased a bedding ensemble for a gift on 5/2/16 and paid with personal check which cleared my bank the next day 5/3/16 and money was deducted from my account. Went back to Kohl's in Hickory, NC on 5/6/16 to return for a refund since the recipient did not like the colors. C/S would not give me a cash refund, said I had to wait 7 to 10 days before returning. I took it back again on 5/12/16 and they still would not give me a refund. They said they could ask for a corp. check which would take a week to 10 days to receive. I told them I could not wait that long, that I needed the cash now to purchase another gift.

Just literally came from the store, no associates whatsoever. The managers seemed like they were in a bad mood. I don't understand why they work there if they are not happy. I see them in their phones. Managers shouldn't have phones out.

I ordered sheets from Kohl's online. They must have had a glitch in their system as the package was delivered in my fiance's name to our old address in NH. I happened to still have my order confirmation open on my computer, so I was able to send Kohl's a screenshot showing that I listed both my billing and shipping address as my current TX address & that it was meant to ship in my name, not my fiance's. They are refusing to reship & are fighting me on a refund. I'm not sure how you can more clearly point out that it was an error on their end than to have photo evidence, but apparently that is not clear enough for them. I highly recommend ordering with anyone else. This has been such a waste of time dealing with their company & still after a week of contacting them have I no resolution. Don't waste your time!

First time shopping at Kohl's. Open up a credit card and was not explain terms and conditions of credit card or Kohl's cash. Had to repeatedly call for my bill and was not explained the terms and expiration date on Kohl's cash was not allowed to use it 3 days past the date. Kept getting the runaround from store to online to store and again to different departments online. Customer retention and satisfaction does not seem to be top on their list. This was my first experience with Kohl's and my last. I'm done!

Very poor customer service. I was never notified that I had a very minimal recurring fee on my account which kept multiplying month to month. This went on for over a year when upon researching my credit report I was dinged for failure to pay. Upon calling Kohl's credit I got verification of this issue but was told they cannot research my file more than 6 months back. They had cancelled my credit card and made a bad reference to my credit. Then I discovered they had the wrong phone number for me all along. This was their excuse for not calling and informing me. Wow!

I went shopping at the Kohl's store in Charleston Wv at RHL Blvd and the store was so messy you couldn't find anything. Clothes were thrown everywhere. I would have spent more money had the store been organized and clothes folded instead of just thrown.

When the order was placed on-line, there was an option for a gift receipt and a message to be included with the order. When the order was received by the recipient in another state, there was no gift receipt and no message so they had no idea who it was from and could not return it for the full purchase price. This was my first experience ordering on-line... So much for that!

I went in to my local Kohl's today with my 7 month old to find 0 shopping carts with straps that weren't broken! I have a Kohl's card and I have spent a lot of money inside this store!!! For them not to have 1 cart that I could set my child in to keep him safe is ridiculous!! All the money this company sees on a daily basis they should have carts that are safe for our children! Isn't that what they are made for in the first place!? And people in the store were using them and they didn't even have kids!!!

I placed an order for 4 items on April 8, 2016. I received 1 out of the 4 items. The other 3 items were marked "delivered" on 4/15/2016 but I never received them. I checked around my apartment area and the leasing office where I addressed it. I contacted Kohls.com on 4/16/2016 and they said to go to the post office and they had it there waiting for me. I went and it wasn't there. I am upset because they lied to me and I went on a wild goose chase for my package which is not my responsibility. I pay for products and its delivery which I did not get.

I placed an online order at Kohl's.com on 04/10/2016 for 10 items. All the items are supposed to be delivered on or before 19/04/2016. Till now I have received 5 items only and not sure about remaining items. When I check the status, it's showing as just shipping label has been created. I shop online at Kohl's often and have never had such horrible service. Guess I will have to shop elsewhere if I want to receive my purchases in a timely manner. When I call the customer service, they can't tell anything more than the tracking information on the website offers.

I was in the Kohl's, 100 Hawley Lane, Trumbull, CT this Saturday approximately 4:12. The floor manager was yelling at the top of her lungs at a cashier about taking whether she was or wasn't going to a break. She kept loudly speaking to this young girl in a manner that was unprofessional and should not have been done in front of customers. What kind of people does Kohl's hire. I could not believe this was happening in front of customers. The store manager who a customer rep said named 'Brian **' was not in. No floor manager should reprimand a cashier in front of customers at the register; you take them aside in an office. And her conduct was appalling!! I just left my items on a counter, refuse to spend money at that store and left and decided I would never shop at that Kohl's again.

Kohl's makes you believe they care about the customer but that can't be farther from the truth. I purchased a vacuum cleaner for a wedding gift on 3/18/16 online. I was told it was delivered 3/23/16 at 4:04 pm by UPS in a email from them. When I got home from work it was nowhere to be found. The next day I called Kohl's about the missing vacuum and I was told it wasn't Kohl's problem it was a UPS problem. So I called UPS and was told it would be under investigation for 7 days. I call back the following Thursday to UPS and was told they were done with the investigation - it was Kohl's problem not UPS. So again I contacted Kohl's and I was told it would be another two or three weeks to get this cleared up. (WOW. WHAT GREAT CUSTOMER SERVICE.) So today I talked to Kohl's again and I was told it still might take another two to three weeks. Nice wedding gift.

I have been overall satisfied with Kohl's but I have a problem. I have been buying their Urban Pipeline jeans for approx two years. I have come to the point where I will not buy another pair. I have approx ten pair that the jeans have a lot of life left in them but the right side pocket in all the jeans have a hole in them. I don't carry anything out of the ordinary. I have keys and a money clip and change in the pockets when using them. I would like to let you know that Kohl's will not be seeing my money clip being taken out to buy jeans again. I hope this problem can be resolved. I do not save my receipts nor have a Kohl's account. I am just very disappointed in the quality of the jeans.

Sorry for the wall of text that is about to be spill across your screen, but my story is a tale of woe and should be told in its entirety. It all started out when I went to Kohl's on a rainy November night in 2015. I was looking to purchase a new KitchenAid mixer and take advantage of the Kohl's Cash offer they had going on. I went to the store and was successful in this endeavor, but this is where the happy story ends and the terror begins. I come home, with product and Kohl's Cash in hand and immediately hop on their website to figure out what I want to spend this $105 on. My wife and I look at some new bedding and decide on a nice set. So when the Kohl's Cash became available to use a week later, I ordered the bedding set and waited for it to arrive.

I had a 30% off coupon. Which was applied to my balance until I insisted on paying cash - they literally ADDED the coupon value back on!! No discount, full price because I wanted to pay cash.

I placed two online orders during "Kohl's cash" promotions and did not receive "Kohl's cash" for either order. Customer Service tells me it was sent to my email address. I most definitely did not receive those emails, although I DID receive email confirmations of both orders. I also moved, notified Kohl's of the new address and one order was sent to the OLD (empty) residence in another state. It took me two days and many telephone calls before Kohl's admitted to the mistake. I paid my monthly statement through their automated system at 5PM on the due date. It was posted two days later, and I was charged a $35 late fee. The automated system refers to posting the following day, not two days later. I then checked my past bills, all of which were paid through the automated system and all of which were credited the same day. I like Kohl's, but I am rapidly coming to the conclusion that dealing with them is just not worth the time/trouble.

I did not want to do this but I have been trying to log into my account since March 2nd. THREE weeks ago and they cannot fix this, but they don't hesitate to charge me a late fee. It's not the password. I have had this same password for years, but Kohl's will change your password in order to stall your payment. This has been going on for years. Incidentally, I emailed them and told them my frustrations. Now they say my zip code is wrong - no wait - now it's my last 4-digit social is wrong, but now I can't get my last right? How hard is **? I can only come to one conclusion - Stall the log in so the user can only log in 24 hours later, and 24 hours after that, and so on. I have been stalled for 3 weeks. Now emailing Kohl's back and forth and STILL - I am STILL locked out. FRUSTRATED is not the WORD!

Me and my wife went for shopping in Steeplechase Kohl's Store and while shopping my wife lost Gold Earring. We came to know about this next day and we approached Kohl's customer service and next day night we went to the store and inquired at customer service and to the Jewelry department. After searching for 1 hr. we left Kohl's and were very upset. While heading to back home, I received call from Jewelry department about the ring. I though it may not be correct but still wanted to double check. So I went back and for my surprise we got the Earring. Wow. Me and my wife were so happy that I can't explain. I tried to offer tip but the good lady refused and told us this is her job. Thanks Kohl's. I am so impressed so I am writing this review. I surely recommend Kohl's.

March 02 2016 I was making a payment over the internet around 8:30 pm. I make the payment before 12 am thinking my account was in good standing. Well 10 days later I found out that they charge me late fee because the payment I made was after 7 pm. Yes on my due date March the 2nd but after 7 pm. What kind of company charge late fee paying on the due date? Well call customer service and they say that they notated payments after 7 pm will take effect next business day but they never said we will take your payment on your due day EVEN 5 HRS BEFORE THE NEXT business day but still will be late to us WITHOUT NOTICE to YOU! They should let people know how they steal money from us.... ripped off company.

It is unfair that when a consumer places an order online, Kohl's swipes your C/Card or Debit Card immediately and secures the funds immediately. But when you return an item to the store or otherwise, it takes over a week to see your refund back in your account. To me this is like stealing. Several other department stores have adopted the same policy and it is WRONG. You took the money from our accounts immediately regardless of whether Kohl's or others knew there was stock on hand constituting a back order. Why not return the same practice to the consumer who makes a legitimate return?

Yesterday I returned an item that I had purchased two days prior. (I had bought other things as well.) After crediting my account, I was told that I had to relinquish my $10 Kohl's cash. When I had checked what the new total owed was, it was $50 and some change. Since that still qualified for the Kohl's cash, I thought I should have been entitled to it. Not to argue with the clerk, I went home and checked the back of the voucher. It states that the amount spent is... before tax. I let it go, but I do think that it should be the TOTAL amount spent, period!

Purchased numerous items on 3-9 and returned 4 of them today. I had my receipt and went to a different store as I was in that area of town. The cashier scanned the receipt then items and asked one of the other employees "why would it asked for ID?" The other cashier said that "sometimes it doesn't read the receipt well so you have to key it in." She kept going then asked another employee for helped. The person "helping" said it shows a "corp Refund". When I asked why they said because I wrote a check. Gave me a receipt and said they would credit me within 7-10 days. I reinstated that it was 7 days ago- shoes were all tagged and in boxes, as well as kids' shirts tagged and I get a piece of paper that says they credit me in 7-10 day? They had no problem taking my check for the product- taking the money out of my account (purchase over 300 and return of 130).

One month after receiving my tax return I contacted my 8 credit card companies to pay off all the balances. Kohl's was one of them, I contacted their automated system which told me I had a zero balance so I went off and paid all my other cards. I work at a financial institution which made me want to review my credit score where I noticed a little note informing me I have a missed payment with Kohl's. I quickly went online and checked my balance on my laptop where I found I had a zero balance so I happily left on my vacation.

Last night went to Kohl's. Bought a $225.00 14 kt gold chain. Three tops. In my catalogue was a ten dollar coupon for $30.00 off junior apparel. Because one of my tops were not juniors, they would not let me use the coupon. I have combined clothing all women's and used a coupon from the catalogue like that several times. So I spend over $200.00 almost $300.00. REALLY won't take a ten dollar coupon. Amazing. Very dissatisfied.

Kohl's is a fake!! Kohl's advertises products for a certain discount. However, Kohl's overprices their products and then offer a discount which does nothing more than lowers the price to the original price of other retailers. Kohl's should be ashamed of themselves. Why would a consumer take their business to Kohl's. Kohl's feels that the average shopper is incompetent enough to figure out the strategy that Kohl's has put into operation.

Kohls.com doesn't even deserve a half star. They are rude, disorganized and from one week to another they can never update their information. I have ordered twice from there and both time I have received an email stating that my order cannot be processed. When I call to find out why it is the same thing over and over. My information seems to not get changed and I have to answer the same question over and over. So I will no longer order from them again. Oh and when I get off the phone with them I receive another email stating I can pick up my order. So why go through all this BS in the first place. When you have Kohl's cash don't bank on it. They still want you to put in your credit card information even though the Kohl's cash covers everything. CROOKS... I better not see any charges on my bank account or I will get a lawyer!!!

My first Online pick up experience Order # ** with Kohl's. Ordered 2 eye masks for $12. Went to the store the next day. Had the receipt and credit card showed all my stuff in my wallet and this nasty women Karla would not let me have my purchase. This is in the back of the store and it is raining outside. She had to have a photo ID which I had left in my car. For 12 dollar purchase give me a break. I grabbed my receipt and went back to my car, found my Drivers license and came back inside and asked for a manager.

I went to Kohl's the other day because my husband, son and I needed outfits for a funeral for a close family member. I get to the checkout and had spent $185.00 on three outfits. Kohl's had a 20% off coupon that had expired the day before if I used my charge. Then they were giving 15% the day after our purchase. Every time I have shopped at Kohl's and used my charge, the sales associate would always give me some sort of discount for using my charge. This associate did nothing and couldn't have cared less that we were spending close to $200.00 when we clearly could not have shopped the day before or the day after due to arrangements and the funeral. I am disgusted with Kohl's. I will be paying off my charge and no longer shopping there. Kohl's, you just lost a loyal customer over a few percent off. You jack up your prices above what they should be anyway. So now you can keep your junk.

I placed an order on December 28, 2015. The order never arrived. I was told they would not refund the order until they found the package. On Jan. 12th, they found the package and said they issued a refund by mail and I would receive it within 10 days. I waited 10 days, no check. I called them back and was told it would take 3-4 weeks. After 4 weeks, I still had no refund. When I called back again, I was told they didn't issue a check, but would mail me a Kohl's credit and it would take 3-4 weeks. This never arrived either. Every time I call for help, I'm told the credit was issued.

I bought 3 pair of jeans all on clearance. They were all around $25-$30 but I used a $10 Kohl's cash so on one of the pair that I wanted to return I had actually paid about $16. Even with my receipt they would only give me back $7 for my return. That's just wrong. All because I had used the $10 Kohl's cash. I earned that coupon for my last purchase. It's my money. This company with all their coupons and rewards it's just a scam. I'm so pissed off because they basically ripped me off. I ripped up my cards, I will never shop there again.

I found an item I wanted for $52.00. It kept coming up as $150 in my bag. I called and asked why when it is shown as $52.00 on their website. After a lot of time and several calls the staff finally went to the Kohl's page I was on and found the ad and price of $52. She called her supervisor who said they could change pricing as they wanted. I often considered American retailers to be ahead of ours in Canada when it came to customer service. A retailer who does not honor advertised prices is slimy! I will never shop at Kohl's again, and will dissuade anyone else from doing so as well. I have had the same thing happen at home. They honored the price and changed the web prices afterward. Their error, not mine!

I was a few days late and you charged me $16.00 late fee. The next month I did not purchase anything and was two days late and you charged me $35.00 for not paying your $16.00 late fee. I now owe you $51.00 for purchasing nothing, even though my balance is zero. I called customer service and you would not remove the late charges. I'm 71 and I think you are unethical and prey on seniors. I would suggest to all people to shop somewhere else! I'm cutting up my card!

I went online to the Kohl's website to order a pair of pants and a cami. When I went to my cart to check out it said I wanted 3 pairs of pants. I went to change the quantity to 1 and it would not work. When it finally did, I added a promo code for $10 off, and it said it was added. After I confirmed my order, the promo code was taken off. I got an email confirmation saying my order has been completed. To save a well needed $10, I wanted to cancel my order. I went to my order history and my order is not there. I went to talk to customer service and they are saying they cannot find an order with my order number even though I got a confirmation email. This has not happened before, but it is very stressful not knowing if I got charged or not and if I will be charged twice.

Order a bra and leggings. Received men's boxers and white undershirts... No packing slip. Returned without a receipt. Was told on the phone that I couldn't reorder items because they were not in stock anymore. Ordered women's size 8/men's 6 converse. Got women's 6. Went to return in store and the lady tried to argue and say "oh they are unisex." I'm aware! But I still got the wrong size! I think it's pretty clear when a shoe is two sizes too small and you try to put it on your foot. Never ordering online again. And after reading these I'm going to make sure my refunds were processed.

I ordered a queen pillow top comforter for my aunt at my mom's request. I am bad with computers so I went to the Kohl's by my work on jefferson and the gentleman and guest services came out and helped me. The option for two shipping wasn't available for 9.95. I couldn't figure out why because I needed it for her birthday. However I watched the tracking and it made it two days. Great! So I ordered myself one at kohl's by my house (different store), again gentleman helped me order mine and it came in two days too! Now I have kohl's cash and a coupon... Love this!

My online order from Kohl's was a huge pain from beginning to end. First, when I tried to place my order, it was automatically cancelled because I have a different shipping and billing address. This has never been a problem for me on any other website. (Couldn't they at least put the order on hold rather than cancelling it if this is such a problem?) When I called customer service to try and resolve this problem, I was told that not only are my two addresses different, but my actual home address where I live is invalid because their system shows I don't live there.

I placed an online Kohl's order and used an online promo code that was sent to me by email. I received order confirmation and was expecting my product any day in mail. However, four days later I get a cancellation email with no reason as to why my order had been cancelled. I call Kohl's customer service and was told the item I purchased did not qualify for a promotion. I told them that I've ordered online before and if an item is excluded it will say it in my cart - for instance Nike products will automatically say "this item does not qualify". I was not made aware that my item did not qualify. I told them I placed item in my cart, applied discount code, received confirmation and because their system glitched that "I" as the customer have to reap the consequences, they went on to say they are held to pricing and can't override the system.

I am sharing my experience with Kohls.com purchasing so others do not fall for the same thing. I placed three orders total on Kohl's website in second half of November 2015. Order 1 (~$18): Order online pick-up in store - placed for pajamas - two days later I received a letter stating the order is cancelled. No comments on why. I called the customer service - they said "item is not available". I checked their website and it still said the item is available. :)

In Nov 2015, 2 fraudulent charges were placed on my account, I called & reported it right away. I've made well over 15 calls trying to get this resolved. Kohl's has the merchandise back for the charges. Since then, I was informed I would not have to pay on the account until the matter was settled (on the fraudulent charges). Since then, they have added interest charges, late fees and Kohl's account ease charges (which I never signed up for). I called in Dec regarding the Kohl's account ease, was told it would be cancelled & refunded back for previous charges as well. Well needless to say this person didn't do what they said they were going to do either which has now resulted in Kohl's calling me numerous times including at work trying to "collect a debt". Seriously?

I ordered items in October 2015 and received a partial order. My bill arrived to pay for the full order and I figured out what I had received and paid for those items. I didn't want to have a balance on my account and have to pay interest or late charges. I contacted customer service via messaging and a phone call. I was assured they would look into it and it might take a couple of weeks to investigate and make adjustments to my account. After I paid that bill I realized I was getting billed for the full amount and late charges because of the balance that still showed on my account. I messaged and called again. I was told to call the CSR at Kohls.com, not the billing department. It was an online issue. I did and could not determine what the outcome would be.

I went today to shop at Kohl's store in Linden, NJ store to buy the gift for my friend's anniversary. I bought a gift and requested salesperson to give me gift receipt. After I was done I requested a salesperson to check the price on gift receipt. I bought a gift of $99.99 and plus tax I paid total of $107.00 and receive a Kohl's check of $20.00. To my surprise the gift receipt was showing the amount reduce Kohl's cash. When I inquired from the manager that why gift receipt is showing this price he said "We have given you Kohl's cash that's why it will show like this." I tried to explain him "That's not fair. You guys are taking my money and giving me back as Kohl's cash." He said "If you want to give as a gift, give them original receipt rather than giving them the gift receipt." I was so shocked to see how Kohl's work with Kohl's cash. It's basically taking your money and giving you attraction of Kohl's cash but it's making customer fools.

My payment is due on the 21st. I was set to pay $160 and then I returned an item. I cancelled my payment of $160 and changed to $140. Received a confirmation # of cancelled transaction. On the 21st, Kohl's withdrawn both payments. I contacted the customer service center on the 01/21st to request a refund. I learned they do not wire funds back to you. Refunds only processed by mail and could take up to 2-4 weeks. I called the CSC on the 01/28th and 02/02 to confirm check was processed and released. Well it's still in working progress. I was lied to and was given the runaround about money due to me. I was told that there are millions of other customers waiting for their refunds and it will take a while to receive. Kohl's just wants to hold on to your money and return whenever they want to. Lesson learned when you cancel a payment, call and confirm payment was cancelled.

I have shopped at this store for years. I had an issue with customer service and tried to get help. I purchased a $500 vacuum and received Kohl's cash. I was told by an employee I would be able to cash this even after expiration date due to a hospital stay. It was refused when I tried. It was $70. I went on their Facebook to get help and instead had many fake Facebook pages writing nasty comments instead of Kohl's responding. I was told by other posters the employees make fake pages to put down posters with complaints. I found this to be true. Kohl's also states on their Facebook page they respond within an hour usually. They never responded to help. They also did not respond to my message. I would've bought the vacuum on sale at another site instead on sale. I bought the vacuum at Kohl's because they said I could use the Kohl's cash. After I received the Kohl's cash they changed their policy. I will never shop there again. I felt I was scammed.

I ordered three St. Nicholas Square Village items on clearance. Instead I received a bag, with no packing slip or receipt, that contained a broken candle, an angel ornament in a crushed box and a can of fake snow! I spoke to customer service twice, sent/received three emails with the final one from them telling me that I could return my items for a refund! Well that can't happen because the village pieces I ordered and was actually charged for cost over $70 and this bag of garbage is worth about $5!

I ordered a pair of Nike sneakers online. Received the package in the mail 2 weeks later. The shoes that I ordered were charcoal and orange Nikes but what I received were black and hot pink cheetah print with the security takes attached and absolutely no packaging slip or documentation in the package. Went to kohl's near my house and after 30 mins the return lady told me they couldn't even find those shoes that were sent to me in the Kohl's system. Couldn't get a refund or merchandise credit. Called x3 kohl's.com and sent multiple emails and had multiple responses from at least 6 different people. Still no refund and still never received what I ordered! Never again will I ever purchase from their website or step into their store. And I have spent lots of money there.

For a large store, there was one clerk to provide check out. I was joined in line by one mom and 4 older shoppers. The clerk did not get the price correct for the first shopper. The shopper proved correct. I left after waiting 15 min. Kohl's is the new Kmart.

I just want to say that I try not to complain about a place unless it's something that I feel should help the particular business in customer service or bring to attention things that might not be noticed by the manager of the establishment. I brought my elderly mother to the Kohl's store in Brighton, CO to look for a bra. There were thousands of bras to choose from, but my mom was pretty particular about the kind she wanted. There were NO sales associates anywhere in the area to ask for help, so I began to search for several styles of bras for my mom to try on. Every time I went out of the dressing room to search for more bras and the correct fit --- there were NO SALESPERSONS to be found! I was very frustrated having to look through tons of bras to try and find a particular style. It also appeared that a lot of the bras were seemingly not in their proper places.

I normally don't shop at Kohl's but I always see the cute clothes my friend finds there. I decided to make a online purchase. I ordered 2 pairs of denim leggings, a tunic and a blouse. 4 days after I submitted the order I got a email letting me know the blouse, my favorite item was out of stock. Why was it online and why did it take 4 days to let me know. I then started getting shipping confirmations. I went to the mailbox since the items weren't delivered to my door, I live in a condo. The items were all shipped separately and looked like they were thrown in the bottom of a plastic bag and sealed. I received everything except the tunic so I called FedEx, they told me it was delivered and to pretty much kick rocks! I then did a online chat with someone named Jeremy on Kohls.com and he said he would open a investigation and get back to me immediately.

I ordered a set of Kitchen-Aid mixing bowls, they are a hard plastic kind of material. They arrived in a large plastic bag. When I picked the bag up off the porch, it made a terrible rattling sound. I was reminded only then of a previous Kohl's experience when I received an order of TV trays from them. Also very poorly packaged and terribly damaged. Their solution was to return them to the store or take them to UPS to have them sent back. These trays were extremely heavy and in no way would I have been able to maneuver them. I ended up keeping them but can only use 2 of them. And I will never get why we, the consumer, must be burdened with the problems created by the store. Back to the bowls. They weren't broken but badly scratched with the box completely torn apart. I will keep them rather than deal with customer (dis)service. But I'm done. Hopefully tweeting about this experience will make them sit up and take notice. I recommend it.

My partner bought me a beautiful ring from the Alton, IL store in November as a Christmas gift. He wasn't sure of my ring size. He didn't ask me because of it being a surprise. Knowing I like Kohl's, he went there. The sales associate told him they would size the ring up or down one size for free if needed. All I had to do was bring it back in and they would take care of it. The ring is one size too big. I took it back to the store and the rude associate told me there was nothing she could do for me and went straight to the next customer without letting me explain the situation. Why would they tell my partner they would do something, then refuse to do it. To make a sale? Or did she not know what she was talking about? I've worked in retail for a few years and would ask a coworker or a manager before giving a paying customer false information. Why should I go somewhere else and pay to have it sized when Kohl's said they would it?

Contacted customer service regarding a pan and lid I ordered online. They were packaged in a plastic sack with no form of protection in the package. They were both damaged when received. They said I could return to the store--duh! They could reorder online for me but, could not promise that it wouldn't be packaged the same way. It is not available in a store near me so my problem was not solved.

It's difficult to be kind regarding my experience but I'll try. Suffice to say I contacted the Kohl's CS chat more than 6 times, spending more than 3 hours trying to resolve a broken delivery item which cost less than $20. I was lied to by two online chat reps who had about as much command of the English language as a Syrian foreign national. I WILL NEVER BUY ANOTHER THING FROM KOHL'S and not only that, I cut up my Kolh's credit card and they can sue me for the $18 because I will never pay them for this item. Even though I was promised refunds multiple times, they never materialized. So much for Kohl's... Bye bye...

If I could give this zero stars I would. I ordered my items weeks before Christmas and when they finally arrived (a week after they were supposed to and 3 days before Christmas) I received the wrong item. I ordered stockings and received an ALARM CLOCK. The packing slip was correct but the item was wrong. I called immediately and the person told me my item was still on the truck when I had, in my hand, my packing slip. I called AGAIN an hour later and got someone else and he told me the same thing - that the item was still on the truck and that it will arrive by 7 pm or later. That night I received an email confirmation stating that ALL MY ITEMS WERE DELIVERED. DUH. I had the packing slip - there was no truck with my items.

I have been attempting to order a shirt from Kohls.com. Every single time I've tried I've received a "order cancelled, item is out of stock" e-mail the next day. Four separate occasions I've done this, mind you, and each time the person who placed the order assured me that the item was in stock prior to my placing the order. The last time, I was assured that my order would be put on hold so when it came in stock that it would ship but apparently that's not true!

I purchased an item online. It arrived Friday, New Year's eve actually earlier than expected. When I opened it it was damaged. I called the store. They told me that I would have to return it to the store and purchase it again so it could be reshipped as it was an online item only, in which I did. So after repurchasing it I noticed the price went from 76 to 108.00. I called back immediately and was told it was because I had used Kohl's cash and a new discount applied. I thought to myself I am not making a new purchase, I am exchanging a damaged item they shipped me. When I complained they offered to give me 20 dollars of Kohl's cash toward my next purchase in which I quickly responded, after I had been treated there would be no future purchase from a store that tried to charge me 30.00 dollars more on a broken item exchange.