Kohl's Reviews

I purchased two items online. One was shipped to one location, and the other to a separate location. After driving 20+ miles on a Sunday morning, I was faced with a long line of people returning merchandise. The girl on duty said I'd have to wait because she was the only one on duty. So much for the convenience of buying online and the speedy pickup promise.

So, I recently lost a LOT of clothes due to water damage. A family friend gave me $500 to buy new clothes, and I decided to shop online with Kohl's. Placed an order around $500, my bank initially flagged it as fraud, but I cleared it with them, whatever. Then, a few hours after I placed the order, Kohls.com decided it would cancel my order and lock my account. It's Saturday night and I paid for 1-day shipping for OVER TWENTY ITEMS because I need them ASAP so I don't show up to Christmas looking like a giant bag of trash because I have few clothes that fit.

I have been trying to sign up for the sales alerts via email for the past 3 weeks and have been unsuccessful. No matter what I do, or who I talk to, the emails never come. I am dumbfounded about this. Usually, when I sign up to a company with my email, I immediately get an email welcoming me to the their family. Kohl's just doesn't care about their customers. I am going to cut stop using my Kohl's card and will not shop there again.

Went to Kohl's today to purchase some Christmas presents. I was told my Kohl's Credit card had expired. I spent nearly 20 minutes while the clerk did an inquiry on me for credit application. I was then told I would not get the discounts so walked out and threw away my old credit card along with some more paperwork to fill out to reapply for credit. It seems I need the lousy credit card to get the discounts. Also for some odd reason my credit score went down 7 points because I was asking for a credit card! A card I had but was expired. The guy with cash finishes last. Kohl's is high priced to begin with so without the discount they are worthless to me. I will be doing my shopping at WalMart this year. A very disappointed customer at the Shakopee Minnesota location.

Made online order, KOHL'S shipped to wrong address. When I seen via email, I called them to correct... THEY WERE NO HELP. Told me to call UPS, UPS told me KOHL'S needs to call them. Called local KOHL'S manager, she was pleasant but could not even reach KOHL'S customer service. I have been a true shopper there for years... Tonight I'll be rethinking that. 1000 miles between Michigan and Florida.

I was doubled charged for items being shipped to the store and to my home. I recently made a purchase of $173 online. One item was to be picked up at the store totaling around $10. The other items being shipped totalled $162. Well Kohl's charged me the $173 + $162=$335. They stated that since items were being shipped, the $162 would not come off my bank account until they shipped them, which could take up to 7 business days. I do not understand why I was not charged the $10 (store pick up), the $162 shipped items totaling $173? Why double charge me the $335? I was so upset and explained that this does not make sense! They stated this is their policy. I canceled the entire order and now have to wait for up to 7 business days for a refund of $335 when my original purchase was just $173. Ridiculous.

I placed an order through Kohls.com on Black Friday for over $330.00 in purchases. I noticed the order did not apply the $20 Kohl's cash I entered. I called a CSR through the customer service number. He guaranteed he'd be able to apply the $20 but in the end stated he could not help me and transferred me to a dept. that was closed! The next day I reviewed my order and realized I had been canceled! I called right away to find out why. They couldn't explain and I stated I'd just reorder the items I can before they were sold out trying to wait for an explanation. I placed my order and two of my items were shipped to a store three cities away from me. Needless to say, they were not picked up and I was told I would just be refunded. It was only an item for $5.00 each and was only credited $0.20! I let it go and went on to use my $90.00 Kohl's cash I'd accumulated from my Black Friday order.

Purchased a leather coat, which was shipped to the wrong address (3 hours away) by no fault of theirs. However, they refused to cancel or modify my order with new shipping address, refused to look into the issue, because it had been delivered to the wrong address, refused refund or any other assistance.

On Thanksgiving this year I ordered an Xbox One X 1TB w/ PUBG Bundle because they had an amazing deal that was $399.99 with $120.00 Kohl’s Cash. When I placed my order the Tortola was $441.99 with tax and they told me my package would be expected November 28th-30th. When the 30th came I checked the package tracking on UPS and it said that UPS had never received the package. But the Kohl’s website said the order had been completed and shipped.

Purchased Vera Wang caftan, followed laundering instructions. Material now has a thousand dirt balls on it and is uncomfortable to wear. Sales staff male and female (at check-out) very "nice nasty". (I'm AA.) Paid off balance in full except for $5.00. Kohl's decided that since zero interest could be charged on the balance, they would charge interest ANYWAY! I called and spoke with someone in Finance and was told "that's how they do it". Items are ALL OVERPRICED, they display a "sale" price. It make you think you're getting a deal. The item may say; $60.00, sale price is $$39.00, when item is CLEARLY WORTH $19.99. Cheap stuff except for purses. And jewelry prices are OUTRAGEOUS!

I placed my Christmas order Dec. 5th. The CSR failed to put my Suite# in the system. When I called to inquire if my pkg WOULD be reshipped. The CSR told me no AND my order would go back to the warehouse; and I will need to place the order over again. I asked is it possible for this to transpire prior to Christmas. She could not guarantee me that. The take away is, wait, they will credit my card and 20% off my next purchase. Excuse me, what about my family Christmas and birthday item for my grandson Dec. 15th (today is the 12th). I AM SO UNHAPPY WITH KOHL'S.

I placed an order online on 11/26 for earrings totaling $50.88. Purchasing this item earned me $15 Kohl’s cash. On 12/3 I placed an order for another item. I decided to return the first order at a store near me. I was told that because I used the $15 Kohl’s cash, they would deduct that amount from my refund. Fine. I ended up cancelling that 2nd order but did not get the $15 Kohl’s cash back. I’ve chatted and tweeted several times to get my money back but no one seems to help. Customer service online kept saying they would send me another $15 Kohl’s cash but never did. It’s been one week and I’m out of $15.90. How is that fair? Forget the Kohl’s cash, I don’t plan on ever buying anything from Kohl’s. I want a refund of the $15.90 back to the credit card I used to purchase the first order. I bought an item for $50.88, I then returned that exact item and should get full amount refunded back. They have the worst customer service.

I have been working very hard to improve my credit and doing very well. I decided I needed revolving credit to improve my credit even more. What better way to do that than to get a charge card from a place that I shop at often. I went online and started the pre-qualification for Kohl's charge. To my surprise wow I was pre-qualified for Kohl's charge card. I was so excited. I felt so good about myself in how much I have built my credit. So because I was pre-qualified that means I could apply and get a card right? Wrong...

I placed an order with Kohl's.com on 12/1/18. This email stated to expect my order between 12/6-12/11/18. On 12/4/18 I received an email. My order has shipped and the tracking showed to arrive 12/10/18. My order never left Kohl's distribution in Secaucus NJ until 8:40 pm EST on 12/10/18. Now expected date to arrive 12/17/2018. No one with Kohl's can answer why? Calling customer service is useless. They can only verify the information you already have. No explanation! No accountability for the delay.

I have been going to Kohl's for so many years but my online shopping with them lately has been frustrating and caused me a great amount of grief!!? First of all, I placed an order & when I go to my cart, it's no longer available? Then comes the shipping, they tell you 5 to 7 days but I have been waiting for weeks now & when I call customer service, I always end up with someone that barely speaks English & that's after being on hold for at least 15 minutes, then as they supposedly researched, they come back after another 15 minutes, only to tell you to call UPS?

I purchased two bar stools online from Kohl's. They arrived in 2 separate boxes. One was fine the other was missing the two front legs. Not a big deal I thought I will call and request the missing parts. Wrong... after an hour on the phone with someone who spoke and understood English very poorly I was told they could not help me.

I placed an order online at Kohl's. Part of the order was delivered to my home but the other items were shipped to the store. The purpose of ordering online for me was not having to go to the store. This sucks... Last dollars Kohl's will get from me.

Attempted to place order online and issue with web so Kohl's cash disappeared. So I had to call in. I called. Stayed on hold an hour and a half till I got rep who had to search to confirm I hadn’t spent cash. She placed order for me then two weeks later find that order was canceled. I tried to chat online and find out. Was told they sold out then told now the order payment needed confirming. Summary - No Kohl’s cash, no item and I’m screwed. Thanks for nothing.

As part of the Black Friday sales, my girlfriend attempted to purchase me the PlayStation VR Headset bundle. I suffer from severe respiratory illness and bipolar depression, and she knew it was something I’d had my eye on and thought it would cheer me up, and the $100 off was something she didn’t feel she could pass up. She decided to order it from Kohl’s - primarily due to the lure of $60 in Kohl’s cash that could be used for other holiday purchases - and did so, alongside some other miscellaneous items. She was informed the order would be delivered by 11/30. She then informed me, and I went on to happily obtain several items relating to the VR headset, under the assumption it would be arriving shortly.

I had $60.00 worth of Kohl's cash, $5.00 in Kohl's rewards and a 25% off coupon. We were shopping trying to stay within $10.00. So I used my Kohl's app as if I was ordering it online just to keep up with it. So I had about $74.00 (rounding off) in shopping bag, I figured -$60.00 Kohl's Cash = $14.00. That is what common sense tells you. I check out and it's $28.00. I ask how and the guy tries to explain. Now I'm more confused. I pay, look at the receipt and what the hell is this? It takes my Item that was $35.00 subtracts a Kohl's Cash amount like $20.00 leaving about $15.00 that now has 25% taken off for an additional $1.50.

11/20/18 I purchased various clothing items for a birthday present for $101.83 and was given a $15 Kohl's Cash coupon. On 11/25/18 I used the Kohl's cash to buy a pair of pajamas for $2.17. Total charged to my credit card for gifts $104.00. Gifts didn't go over so returned all on 12/5 and received a credit of $85.44 on the $104 purchase (less the $15 Kohl's Cash) and $2.17 on the 2nd purchase for a total credit to my card for $87.61 and given a $15 Kohl's Cash again to make up the difference charged to my card. This obligates me to spend again and probably have to add more cash, or let the Kohl's Cash expire which amounts to a 15.7% loss on the transaction.

I am a frequent Kohl's online customer; and was shocked at a recent experience. Nowhere online does Kohl's advise you that you may be receiving returned/used merchandise. I received a coat, no tags "rolled" up in a ball stuffed into a mailing envelope. To make matters worse the customer service is poor, wait times for customer service on existing orders is ridiculous so that must be a signal they are having problems. I was in the store a few weeks ago and struck up a conversation with a customer who said this is the next store to go out of business - his story was just as bad. What a shame that Kohl's WON'T do better, executive management must be aware of this.

I placed an order on Kohl's.com at the end of November. As a single disabled mom on an extremely limited income, I shopped here to receive the Kohl's cash to stretch my money. Guess what... No Kohl's cash. Went to the store as one of the items had to be picked up at the physical store, manager said I had to contact 1-855 number as it was an online order. So I call the number speak to a non-english speaking person. Explain the problem, and am told "that date was a non Kohl's cash day". Ok I've never heard of a non Kohl's cash day and it was not stated anywhere on the website. My receipt stated your Kohl's cash will be emailed to you within 24 hours. Never again Kohl's, never again.

11-19-2018 I ordered 2 fleece throws & matching pillows. They were in the Black Friday ad for $8.99 each. The throws arrived on time but the pillows never did. Contacted CS via online chat 11-29-18. Was told a refund would be issued for the missing pillows, place an online order (chat can't do) for the pillows, give them the new order number so that a price adjustment can be made to match the Black Friday ad, & free shipping. Ivan **, the chat rep, repeated multiple times, "please, rest assured this will be taken care of". Baloney!

Went to make a purchase online to use my Kohl’s cash and $15 was gone. They said because I made a return and exchanged it for a more expensive item I lost the Kohl's cash. How can this possibly be. I spent more money and they stole $15 at the same time. All I heard was, "This is policy, this is policy," from a poor excuse of a customer service supervisor. I would of fired her on the spot. No customer service skills whatsoever. All she kept saying is, "I can’t. I can’t". I have worked retail for 20 years and yes you can. Yes you can. Anything can be overridden to fix and solve a customer issue.

My wife had bought 2 pair of slippers, (two different sizes for fit), and two pair of PJs. She had used $20 in Kohl's cash for this order. When we received the order the slippers were tried on and we went to return the ones that didn't fit. She was told that the slippers returned would use $15 of the Khol's cash and we would only get to use $5 on the rest of the order. Shouldn't the Khol's cash be used for the total purchased and not one of the items... Such a ripoff. JC Penney here I come.

I bought three pair of sneakers size 8. It said fit to size. I'm normally a size 8 but for some reason 2 out of 3 were a little big on me and I had knees surgery so I needed the sneaker to be comfortable and fit to my size. So I call the store to see if by any chance they have a size 71/2 I could of get an even exchange. So the guy was very nice and went to check for me and told me those sneakers I brought they didn't have them in the store. I call Kohl's to explain to them that I call the store and they didn't have the sneaker and all I want is to get an even exchange but they gave a hard time because I pay less for the sneakers and they wanted me to get the sneakers now for the price that went back to the original price.

Kohl's why are you the only store pulling this multiple charge crap? I've had a pending charge for my original order total since Wednesday 11/28. Plus a double of that charge pending. I've also had two partial charge authorizations that my bank removed, and another partial amount actually processed twice and refunded once. Do you not realize that these holds actually tie up money in our bank accounts? Do you not realize that not all of your customers are rolling in money? You have tied up over $400 of my money since Wednesday evening for an order totaling $61.32. On what planet is that acceptable?

I ordered 10 Bras in 4 separate orders. I received 9 Bras. Kohl's said to ask the mailman where my bra is or wait longer. I went online to my account. The site is IMPOSSIBLE to navigate. Each time I open the same order, I get a completely different looking summary. I can't make heads or tails out of their site. Plus, they have 2 separate November 2018 summaries. Why? I have only known each year to have 1 November since the beginning of the Julian calendar.

I placed an order with Kohl's the amount was for $535 and they placed a hold on my account for over $1750. I can understand placing a hold for the full amount of my order but they should not be able to place a hold for over 3 times the amount of my order. I took a photo of my bank account for proof of this. I called and the manager just gave me the runaround.

I did a bit of shopping this morning. Most of my purchases were clothing. I went to the checkout line. The cashier didnt barely look at me much less have a smile or conversation to offer. I paid for my purchases. The cashier then grabbed a handful of the pile of clothes and began to stuff them all in the bag. Grabbed the rest and shoved those in the bag. Usually they take everything off the hangers and fold them nicely. Not this young lady. What is going on in customer service these days.

I ordered a picture frame as a gift. The first time I received the order the glass was broken. They didn’t wrap the frame or anything. They just sent it in a bag as is. I called and they sent me a replacement. Again it was just in a bag this time the frame part was broken. When I called to complain they told me I would have to be refunded and charged again for the order. As many of you know you don’t receive the refund for at least 5 business days. What if I didn’t have the extra money in my account when it was their mistake AGAIN. The first they just sent a replacement without the hassle of recharging me. I know I will never be ordering from them again.

With our recent Black Friday purchases from Kohls.com, some of the items shipped with the stores' security tags still on them. I'm sure this is a common mistake but the resolution from Kohl's support was to take all the items back to a physical store not to handle the issue remotely. As you can imagine the reason that I or other people use online ordering is because they cannot get to a physical location. Needless to say that this is unacceptable.

Every time I place an order online it gets canceled no matter what card I use. I know my bank allows it to go through but Kohl's cancels it for many reasons after taking my Kohl's cash so I cannot use it again. If they run a promo or anything they cancel the order and let the time run out so you have to pay full price. It's called false advertising.

We purchased the Nintendo Switch bundle for our son for Christmas on cyber Monday. We received a Spiderman Sony PlayStation. Called & they offered to refund our money as they have now sold out. We told them we didn't want a refund that we wanted the correct item or for them to make it right as we passed up on other Cyber Monday bundles elsewhere to shop with them and now we will have to pay full price. They said they would open a case and pick up the PlayStation. We never received the email regarding when someone is going to pick up the item and no one has followed up. Hearing the same complaints from friends with equally horrible experiences Kohl's had already been going downhill but this was the last straw for us.

Thursday, November 22, 2018 ordered 6 items, some items came separately including 12 bath towels that were horrible and were returned to my local Kohl's for an immediate refund. Google Home Hub was also in the order but instead upon opening the package I found a PS4 controller that I never ordered. But the shipping papers clearly stated it should have been Google Home! Ok no problem right? WRONG! Called the 1-866 number from shipping papers and was told to just go and buy another one for $149 when I paid $99! And a credit on my Kohl's charge would be in 7 days! Escalated the call to a manager who promised that in NO MORE THAN 48 hrs I'd have my money back and gave me a phony reference # for price match and 1 DAY SHIPPING.

Below are a couple points why you should take your business elsewhere. 1. I was never able to modify my order after placing it. 2. Kohl's customer service is a joke. The guy who hardly spoke English told me he canceled my order and never did, but was nice enough to place a duplicate order for me. 3. You have to wait for their VERY slow shipping when other companies are getting products to customers within 2 days. 4. Kohl's will create an "incident report" for incidents like mine, but will do nothing to actually help you. They will just tell you that they are sorry and you have to wait for your items to arrive. 5. Once all your items arrive (they use multiple different shippers) and if you need to return anything, you have to go in store. That is a fine and dandy, if you get a nice customer service representative. The one I got had a horrible attitude and talked down to me.

I purchased a few items on Thanksgiving evening, and received $200 of Kohl's cash based on my purchases. I went online and placed items in my cart. When I went to check out, the Kohl's system booted me off their site. When I went back in, my items were still in the cart, but all my payment information was deleted. When I tried to enter in the Kohl's cash again, I was told it was used. I contacted customer that evening. After talking with a representative for over 50 minutes, my issue was still not resolved, but I was told my Kohl's cash would reset itself after 24 hours. I waited a day and a half and tried it again only to have the same problem happen again. I am currently on hold for a supervisor, and it has been 37 minutes. When the supervisor finally came on the phone, he told me the cash was used and there is nothing he can do about it. Kohl's customer service is a joke. Of the 3 people who I have spoken with, not a one of them knew what to do.

There are so many complaints about you charging us, your customers when orders are cancelled. How is it you can't seem to understand this is such a big issue for so many of your loyal customers, I have bought so much from your company but never again!!!

I decided yesterday to take advantage of a few deals while I had a little spare money. I ordered two things, totaling 68 dollars. Placed my order for same day pickup. I got an email saying my order had changed, one item was no longer in stock. So, my adjusted total is 44 dollars. Lo and behold, I was charged both 68$ and 44$. And when I called, I was told I have to wait up to 7 business days for the 68$ refund. I have to wait, a week on my money...? This is insanity. I have shopped at Kohl's for quite some time now, but this, infuriates me. Even if it was 5$, it's the principle of the matter. GET IT TOGETHER.

I brought back a Fujifilm (Polaroid type) camera for my 7 year old granddaughter for Christmas. When I went to the store to return it I was told that it is an electronic item and cannot be returned more than 30 days after purchase. The item is unopened in the original mailing box. Nowhere was I informed of this policy while ordering or on invoice. In fact there is no cord or plug on this item so I didn't have a clue it was considered an electronic at all. I was told there should have been a popup indicating the return policy when I ordered the item but there was not. I had no idea about the policy because I wasn't informed and they will not take the item back.

I placed my order on Cyber Monday. The order was confirmed and told all items would be received on Friday the 30th. Also told account would not be charged until items shipped. Part of order received on Thursday. Other part coming Monday or Tuesday and yet another part coming NEXT Friday the 7th!!! And account has been charged for the whole order!!! Will never shop at Kohl's again. This happens every time.

Kohl’s cancel my Cyber Monday order and saying that “the item is out of stock” while they are still selling on their own website. My order number is **. Kohl’s! Give me your real reason for canceling my order!!!

I purchased an electric blanket online and was double charged. When calling customer service I was told it was to make sure I pick up item. When I went into store I got a copy of corporate email stating problem was know in November 23rd. But it's still happening and I have now had two more charges for that same amount. Still having problems. DON'T SHOP ONLINE WITH THIS COMPANY EVER. Not the first time this has happened with this company.

I was in your store on November 23, 2018. The Kohl’s worker I would like to give Kudos to is Leticia. She did a suburb job assisting me through several issues. I was visiting from Mississippi and decided to open a charge card for Black Friday. I hadn’t noticed that the back of my driver’s license had rub off; which, created a problem with scanning my information. She immediately starting thinking of other options and found that I had my Government ID. After getting my account established, we ran into another problem when trying to scan the ID for my purchase. She called customer service and they was able to give me my account to make the purchase. I did mention that this was Black Friday, so the wait was long. Leticia kept her cheerful attitude throughout the entire ordeal. She’s was a blessing to me. Keep up the good work Leticia.

I do a lot of my Christmas shopping at Kohl's. I was very upset this year when I done my shopping on Black Friday then Cyber Monday. Orders went through and then few days later emailing me and canceling some of my order. I will probably think twice before I shop online at Kohl's for Christmas again with their so call specials and sells.

I made a large purchase for my husband on Cyber Monday. I got a notice this morning that the shipment, which was supposed to be delivered to me at home, went to an address of a person in CA I don't even talk to anymore. The website clearly made an error and somehow attached my purchase to an address to a person I once sent a gift card too. I am certain during checkout I never once indicated this was to go anyone but me. I called customer service and they were able to divert the partial shipment but the main item, the expensive item is sitting at the doorstep of a person whom I cannot/do not speak to anymore. They refused to rectify so I will be filing a formal complaint anywhere I can.

Fast forward - they have refunded my money on my purchase that they couldn't fulfill. Also, said I could keep the item that was delivered by mistake. So, even though I had to hunt down the initial item I wanted, they made it right by refunding me and now my child gets an added bonus for Christmas.

Shopping on Cyber Monday at Kohl’s.com and placed an almost $300 order. As I was entering in my info it was telling me I would receive $75 in Kohl’s cash. The website was experiencing a “high volume” (is what I was told from customer service) and so by the time the order went through (the website was moving slow and malfunctioning on me) it was 4 minutes past their “earning period”. I didn’t even look at the time because to my knowledge everything went through fine. Until I just logged on to try and use my Kohl’s cash and realized it was never sent to me. That’s when I checked my email and saw the order was placed 4 minutes late. I called customer service and the first rep was smug and rude and placed me on hold for 5 minutes and ended up hanging up on me.

Tried to make a purchase with new Kohl's card. The coupon said the discount expired next day. So spent a couple hours shopping, but couldn't find the information to make purchase. Tried to call, but got message saying they were closed. Tried to call again in the middle of a Wednesday and got the same closed message. My husband went to the store and thought he got it figured out and made the online purchase there. It went through then later they canceled it. Tried to do the shopping again, but now most of what I wanted wasn't available... Tried another purchase and wouldn't work.

I placed an online order November 21st very early in the morning for a Shark vacuum that had an original price of $459.99, on sale for $299.99 with an addition 15% off, plus earning $75 in Kohl's cash and another $5 in Kohl's cash for agreeing to wait a week for it to be shipped. I had spent hours online researching Shark vacuums and prices. This was a really good deal (obviously too good to be true). I received an order confirmation. I received an email a few hours later saying "Sorry, we couldn't complete your order". It instructed to call a number to figure out the next steps. The number was to the fraud department. They had flagged my order for credit card verification for a card that had been on file with my online account for years. I had simply updated the expiration date when I placed the order.

I ordered a pair of ugg boots (size 8 women’s) online on Black Friday. Everything was okay. Was only charged once unlike the other reviews I’ve read. The problem is that when I received my order on 11/27/2018 there were Apt. 9 men’s size 10.5 dress shoes in the box instead of the ugg boots. So the customer service rep was awesome and refunded my money but the ugg boots are now out of stock so no ugg boots for my daughter’s Christmas present. Plus whoever packaged them from the warehouse removed the return shipment label off of the invoice.

I purchased a weighted blanket online for $50 five days ago, received a confirmation email, and now (5 days later) received an email saying my order has been cancelled because the item is out of stock. When I called customer service, they told me that I could re-purchase the item once it was back in stock...for the $100 price. Kohl's needs to get their ** together.

which add up to the $166.01 you had charged me already.

It doesn't make sense that you have to use your Kohl's cash by a certain date. I lost 100.00 because of it. I really had no way of getting there. I am sure they know many will never redeem. It really should be illegal for them to get away with this.

Place an order on 11/21, Checked the status of delivery today then noticed it was canceled. Called them, after long wait on phone and several transfers to multiple supervisors, they still did not know why they canceled and of course only 1 of the 18 items were available. I'm canceling my cc with them now, will no longer do business with a company who doesn't care about their customers.

I was very excited to go Black Friday shopping and saw that Kohl's was starting early so I decided to go on Kohls.com and see the deals. Well I see that the pants that I wanted were on sale for 14.99 and using a promo code id get them for even cheaper. I was excited! The ending total was $68.95. Charged to my bank on 11/22/18. I wake up to go shopping again for Black Friday and see that Kohl's charged my card another time for $68.95. I spent 30mins trying to get a rep and when I finally do he opens the order and the phone hangs up.

I had the same issue other buyers are reporting when buying online on Black Friday. I made my purchase on Thursday night. Didn't encounter any issues, got my invoice, everything looked great and went to bed. I woke up the next day to check on my bank account and they double charged me for my order. I spent over 30 minutes on the phone trying to reach out to them. Once I did, they never admitted it was their mistake. After I got furious and was transferred to a supervisor, they acknowledge it was a system error and they couldn't do anything about it, that the system fixes itself??? And I needed to wait 7 business days for that. That was my rent money. I spent the amount of money I had on my daughter's gifts and couldn't afford to get double charged. How is it they don't have a manual void option for this type of situation??? This is unacceptable. Never buying from them again.

I would strongly warn everyone about Kohl's transactions and their customer service. I tried to buy a comforter from Kohl's Henrietta store and they deducted money from my account and the lady at the checkout counter did not pay attention to the screen when my transaction was successful and she made me swipe my card again but due to their system's fault, the transaction did not go through the second time but I lost my money and did not get my comforter either. The store manager was rude and did not answer properly and I am not getting enough help from customer care either. So, would recommend not to trust Kohl's transaction methods or their customer service because once you lose your money, there are very less chances that you will get it back. Very disappointed with the service.

Placed order online for items then realized one item was for pick up far from where I lived. Within five minutes canceled pick up. Next day received e-mail thanking me for picking up item and charged my account. Called immediately told to call shoe dept. In store. Explained again I had canceled but received e-mail stating I had picked them up with photo I.D. OMG next three hours calling even fraud dept. Finally my daughter got the manager of shoe dept. who called her back. Found shoes in an unusual bin. Credited my account. Also they went as far as telling me to call police and file a report. These are just a few interaction. Don't order from them ever.

I placed the order on Black Friday for the Sony Playstation 4 Slim Spiderman Bundle and at 0130 it was in my cart and order was placed. I received confirmation that the order had gone through and been accepted. Two days later, I noticed the order had not moved and called the call center (some foreign country) who said that they could not handle this as it was out of stock and put me through to the other department (corporate office).

My husband and I stayed up until 12:01 am on November 22 to take advantage of the Black Friday sale Kohl's was having. We made three separate orders trying to make sure we purchased the items before they sold out. One of the three orders contained a Playstation VR and an Instant Pot. We received order confirmations for all three orders.

Ordered Shark Navigator NV360 online on Black Friday for $99.99. Received confirmation number. The next day, I received an e-mail that the item was cancelled with no explanation. When I called, the customer service rep said that they don't have enough stock to fill all the orders even though I received a confirmation number. I told him I would wait until there was stock, but that is not an option. I now see that I can buy it for $209.99. What a joke. I also tried to order a plush throw for $9.99, but it said out of stock. The next day, I see they have stock, but the price is now $19.99. Does Kohl's really think their customers are stupid? I know the game they play. I have been a customer for over 30 years, but I am very disappointed and done shopping here.

I, like many other customers, decided to get all my Christmas shopping done on Cyber Monday for the extra Kohl's cash as well as the bonus deals online. I woke up this morning to two separate charges on my bank account. I called the Kohl's helpline and they told me that they are having an issue with the orders that require an in-store pickup. I was charged for the full amount as well as an amount excluding the in-store pickup. I was told that as soon as I pick up my item and receive the items I purchased, that the incorrect charge would be dropped. I am not supposed to receive the items until December 7th, which is two weeks that I won't have that money in my bank account.

I am so mad right now! I called my bank and had to cancel my card and now have no access to my funds because Kohl's hit me 3x for 3 different amounts after I made a purchase online. Waited for over 2 hours 2 different times I called to speak to someone and got no one on the phone. Probably is happening to several other people. Now I have to wait 7 days and if the payment goes through I have to go through a dispute process. This is insane and Kohl's should be shut down!

Online systems kept producing error messages when trying to access the shopping cart. Once I could finally see my shopping cart I couldn’t make changes as gave me even more error messages. When I tried to place my order, it asked me to sign in and then it cleared my whole shopping cart. So went through hassle of replenishing what I tried to order and even more and more error messages. Took over 4 hours to try to place an order that wouldn’t go through. The site kept having so many issues and ultimately I couldn’t get my order placed before the deals expired. Kohl’s should invest in better tech support and an overall inventory system. They Need to get their act together before they start losing more and more business or get a class act lawsuit for their horrible business practices and poor customer service.

Order Number: **. One of the worst experience I had with them. Being a FIRST time buyer this is simply unacceptable. Ordered the stuff on Thursday (11/22/2018) Black Friday deal. The order was CANCELLED. I have being following up with them since the very next day (11/23/2018)... and after 3 days, today (11/26/2018) the customer support team is saying that I need to re-order without the deal and have to pay the additional money. The customer support guy was really arrogant, in fact he didn't gave the phone to his manager.

I bought a Tekgear fleece from a table that had a can't miss large red sign Sale $9.99. The table was at the front of the row with this sign. I purchase the item and $9.99. I go back the next day around 5 pm and got another one, same sign of course. No issue until the item rang up $11.99. I didn't notice it until I went to the car, so I went back in to the customer service desk and was told that the item was just on the wrong table and since it rang up $11.99 that is what I have to pay. The woman said for me to be careful and read the fine print on the signs. Of course the item was not on the wrong table however I went back to the table, which was on the complete other side of the store.

I have tried for 3 hours to place an order on a pair of booties the site says is in stock. No matter what credit card I use it just keeps taking me back to PLEASE ENTER SHIP TO and then PLEASE ENTER BILL TO address. TOTAL FAIL on Kohl's part for Cyber Monday. There is not a customer service number to call. I'll be going back to Lord and Taylor and Macy's.com. Good luck next year Kohl's. Very surprised at how poorly you performed on Cyber-Monday.

I made a purchase on Thanksgiving and was charged immediately, then I noticed they charged me twice. I was disconnected by two chat agents, and the third told me to call Kohl's com. I have been on hold twenty minutes. I went ahead and filed a fraudulent claim with my bank. I guess it's my only hope of being reimbursed. Shame on you Kohl's.

My family and I visited the Kohl's located in Secaucus, NJ on 11/23/18. I checked out on line 12, and immediately upon exiting the front door I realized my cell phone was missing. We returned to checkout and asked the cashier at line 12 if she found my phone. She said no. We then went to customer service to see if any staff or shoppers had found my phone and left it with them. They also said no. I searched around the areas where I had been shopping and returned to the cash registers, where I asked aloud 'Did anyone find a phone?' The manager and all cashiers denied finding anything.

I was lucky (or so I thought) to secure an XBOX One X for my son. Got the confirmation and everything. Two days later I get a cancellation email!! I check the item online and it is available for full price. They should offer a rain check at least. Bad Business.

On 11/23/18 I was so happy to purchase a doorbuster for Christmas. I waited up to 12:00 AM to make sure I got in on the doorbuster offer. Saved money because this was gonna be the one Christmas present my daughter got for Christmas. Made the purchase. Everything went thru. Now after sales are over - Two days later I get an email my order was cancelled. Why? Because Kohl's red flagged my account. After finally reaching customer service after the two day of calling and being put on hold by a Kohl's representative to an office that is I'm assuming closed for the weekend cause I was on hold forever until I finally gave up. Now after talking to Kohl's, I have now been verified but no camera.

I ordered online. Half to be shipped, half to be picked up in store. The full amount was charged to my card and then by the following morning, an additional amount was charged. Before jumping to conclusions, I did the math. I added up the order myself, cross-checked with what was on the confirmation email and then added up the in-store pickup and shipped items. All dollar amounts came out to the full amount, that was charged within the hour I placed the order. I called customer service and was given the runaround, but basically told I need to deal with it through the store. I went to the store and was given the answer "we don't take care of this, corporate does". Well, WTF! Kohl's has lost my business.

I placed an order on 11/23 online... they gave me the order ID and expected delivery date for my PS4 VR bundle. They held the funds... then I checked the status the next day where I see it was canceled. I called my bank to let them know the pending charge for 252.5 was canceled... we have spoken to 3 diff Kohl's rep spending over 2 hours for all 3 to tell me something different. 1 rep even trying to blame the bank for not authorizing the charge. My bank on the phone said it was authorized. I WILL NEVER ORDER ONLINE FROM THEM AGAIN and suggest others do the same. As you can see my issue isn't isolated and Kohl's online ordering is very flawed. They need to update the system.

My daughter and shopped on Black Friday Morning at about 1 am. When we went to check out my daughter used her Bank Card and the system was having trouble running everyone's Bank Cards. It would time out before the transaction could complete. Or that is what we thought. After three tries my daughter just said never mind she would just get it elsewhere. Well this morning we find out her bank card has been charged a few times and not as pending. Called and spoke to Sherry the store manager who states they can give me a number to call but it was out of her hands. And she states they are aware of the issue but we have to take it up with our bank... WHAT!!! Now mind you my daughter walked out of the store with nothing from Kohl's. So now the bank states it will be 90 days before the money might go back in her account. I've had a Khol's account for years but this morning I cut up my card and will NO LONGER SHOP with them.

I was trying to make my purchases on Friday online. Add everything in my cart. I paid with my credit card or I tried to anyways and it said it was processing so I went to bed. This was for Black Friday. I woke up and turned to find out nothing got paid for and I was told to call customer service online which really sucked because then I missed out on all the deals.

Ordered the Xbox ONE X 1TB with PlayerUnknown's Battlegrounds Digital Download Game Bundle at 1:01 AM from Kohls Black Friday online door-buster sale. Received confirmation email and passed over many other offers the same day for a good deal. 10 PM, I get a cancellation notice as the product is no longer available. Keep in mind, this was still an item showing available until my last look being 2 PM in the afternoon. Fast forward to Monday the 26th, they have the same exact bundle back online at full price for your shopping convenience. Never have I seen such a blatant dodge of a store's own sale ad just to lure people in for other purchases. I find it hard to believe that their inventory spiked over the weekend so this definitely has fraud written all over it.

First and last time I'm shopping at Kohl's. Placed online order on 11/18/18. Got confirmation and nothing else. Been trying to call their customer service line to find out when the product will ship and no one picks up. 3 separate attempts and I can't get through. My item was supposed to be here today 11/26/18 but it hasn't even shipped yet!

I placed a total of 6 orders ranging from 11/23 through 11/24/2018 Black Friday and the weekend sales. Some of my items were cancelled days after the order was put in even after they charged me and confirmed my orders. My bank account has been double charged. I call customer service. They are no help. One item that was cancelled was still in stock and could not answer why they cancelled it. If you have multiple items in one order and they cancel items in that order they charge you again for what they ship out even though the previous amount was already charged.

I went on Kohls.com for a few black Friday deals and purchase 57.30 worth of items. I made sure that all items said they were being shipped. I got an email this morning that my boots are ready to be picked up in another state... WHAT?!?! I called customer service and the woman said "my suggestion is to be more careful when choosing your options online." WHAT?!?! She said I have to contact the store and get a refund. I asked to speak with a manager and she said no one was available. I told her that I will never shop at Kohl's again and will be writing about my experience. She said, "That is fine," and asked if she could do anything else for me... what did you do for me already? NOTHING!

I am a Kohl's charge customer. I shop at Kohl's ALL THE TIME. However, I had an awful Black Friday experience and need to share. I purchased the Farberware 14-pc Cutlery set which was listed on the Black Friday Ad for $29.99 with a $10 mail in rebate. I was charged $59.99. Now this was the ONLY 14-pc set on their website, I know because I have the app and had this particular item in my shopping cart waiting for 5pm on Thursday. I had double and triple checked to make sure I had the right one. After being charged the $59.99 I go to the nearby store, I'm told I need to call kohls.com customer service. I do so and they tell me there is nothing they can do because they are still in "sale" mode. So they cannot adjust prices. I give it 2 days and called back yesterday. The first lady told me it was never advertised for that price, the supervisor I spoke to after that then told me that she could not view the Black Friday AD?!? You're kidding me right?

Kohl's has been ripping off their customers by double charging them for purchases made online and refuses to release from the double charge, despite already having the funds to pay for the item. When calling customer service, they continually make excuses as to why they will not release the funds they have placed on HOLD from the second fraudulent fund withdrawal. If you visit this site: https://www.consumeraffairs.com/retail/kohls.html.

I recently made an online purchase Thanksgiving night for 123.61. Well, come to find out, they charged my bank account twice! WTH? When I called customer service, they stated that I needed to call my bank and ask them to take off restrictions on one of the withdrawals. They made this sound like this is common. I”m sorry, I don’t purchase online to have to pay double and then not get credited back, but have to spend days and hours on the phone with my bank, creating a claim to get my money back that Kohl’s.com took that they weren’t entitled to. All they kept telling me as that the additional charge was on hold? On hold for what??

Be warned! On back of receipt it states "Hassle-Free Returns". That is a LIE. On 11/20/18 I paid for a pair of Nike sneakers that were defective. I called the store on 11/23 to ask what their return policy was. The girl in the shoe department asked if I had the receipt. I did. She said there would be NO trouble returning them. I also told her I paid by CHECK. She still re-affirmed that would not be an issue.

I ordered from kohls.com for sales on Black Friday just like everyone else. I placed one order for 53.12 and it was all being shipped. Nothing was split to pick up. I checked my balance the next day and they charged me twice for the same order! I hear it is to make sure we have the funds. Wtf?? Seriously? You just charged me the amount owed and it went thru. Why the hell would you need to do it again just to make sure. I am livid. Can't even get thru to anyone because of the high call volume and I see why. Everyone is calling in to complain. Never again.

For last 2 times I had real bad experience purchasing from Kohl’s.com. This time I missed all the good deals from other stores during Thanksgiving just for them. I didn’t receive my products that I ordered online from Kohl’s. When I went to pick up my order from the store they say that the order has been canceled when I already have the order number. Customer care also didn’t help. Last year also I faced the similar problem. I’m sure they do not care but I’ll definitely wouldn’t buy from there anymore and I won’t recommend any of my known people to buy from Kohl’s.

I was charge twice for the same product, the order was put on hold and then cancel with no explanation from customer service. I have to make several calls to my bank and to Kohl's. The money is on hold and I feel like I want to yell at Kohl's for false advertising and getting extra money from my account with no permission from my part. Kohl's Customer service is a joke and this Black Friday has been a disaster thanks to Kohl's... If there is not any kind of compensation from Kohl's a lawsuit is more likely for fraud.

Ordered a camera online Thursday got confirmation email and money was taken out of bank account. On Sunday morning got email saying ordered was canceled. When called to find out what happened was told product was out of stock by one person then fraud dept canceled order by another. Was told money is in my account again but still not there. This was a 10 year anniversary present and now don't have any camera or money back to get anything else. Still trying to get money back. I will never shop at Kohl's again.

Went to Kohl's on Black Friday. They had several good deals I was interested in. I started to wait in the line when the store manager came by to say the wait was about 2 hours. He said that if we didn't want to wait we could order everything online at the same price. I thought this was a great idea but I was wrong. Ordered items online later that evening but to my surprise half of the items had to be picked up at a store in a different state. WHAT? Tried to contact customer service and they say there is nothing they can do except I would have to drive to the other state to pick up the items or call that store. WHAT? Customer service can't help or contact the store in the other state for me. So I call the store myself to cancel the order. Today I notice on my bank account they have charged me twice for the total order. Contact customer service again to hear them say, "Sorry but there is nothing we can do." Kohl's is a total SCAM!!! NEVER will I shop here again.

I placed an online order on Black Friday. By Sunday I had been charged 3 times for the same order! I had to call my debit card company and have them deactivate my card so I wouldn't keep getting charged from Kohls. I now have to get a new debit card, dispute the charges and pay overdraft fees since they charged so much for the same order that it put me in a negative status with my bank. Absolutely ridiculous! And from what I'm hearing from others some people were charged 6 times for one order. This is unacceptable and has put a lot of people in very bad financial positions. I'm currently checking with my attorney friends to look into a class action lawsuit.

I ordered online on Black Friday, I ordered a total of 10 items and it cost $212.54. When I woke up the next morning Kohl's had taken out an additional $201 out of my account. After numerous attempts of calling I finally got to someone and they told me that this was a new policy they’re doing during the peak season, to make sure customers have the money in the bank account. The money will be returned after I get my items. Well I woke up today. There’s a new charge for $11.62. Now the total of 201 equals the total that I spent $212. Who the hell do they think they are? If I had checked out this will cause overdraft fees service fees and this would be a real mess. Luckily right now I don’t. Why are they allowed to do this? I called the bank so they couldn’t do anything! I won’t be shopping at Kohl’s anymore!

I made one purchase on 11.21. Now I have been charged an additional 5 times of random amounts ranging from 3$ to 95$. I am a single mom of 3 and now Kohl's has tied up all my funds. I will no longer shop Kohl's.

I had four separate orders from Kohl's (online) canceled after being placed. I've spent 2.5 hours on two separate phone calls attempting to correct the situation, and yet my 5th order was also canceled. Their customer service is clueless, and not even friendly. I have been a loyal customer for years, but after that disaster, I will spend my money elsewhere. I would give them zero stars if that were possible.

Like many others, I had my sights set on the PS4 bundle, but it was mysteriously sold out within seconds of the stated start time of the sale. By that time, the bundles were sold out at most other retailers as well. Thanks for wasting everybody's time with false advertising Kohl's! What a dumpster fire of a Black Friday sale. Kohl's has lost all my trust, and I will be avoiding giving them any business for the foreseeable future.

Black Friday item was canceled 2 days after we ordered it!!! We could have gotten it cheaper somewhere else, and now we missed out on it! How the hell do you just cancel orders??? Very upset and I WAS a loyal customer! I would give this NO stars if I could I will be calling corporate.

Went online to make a Black Friday purchase, it was going to be a Christmas present to myself. Ordered a pair of Nike shoes, the order went through, I got my confirmation at 11:22 am. I was happy and went on with my day. The next day I check e-mail and at 7:55 pm they canceled my order. Said they were out of product... Totally unacceptable, it was a one day sale, they robbed me!!! Too late now to take advantage of Black Friday sales with a competitor, which I could have done. They offered nothing, what a worthless company to make online purchases with.

I ordered shoes online. Got an email that the shoes were out of stock yet they charged my account twice for the shoes that they don't even have. Tried to talk to some idiot who does not understand English and told them about the problem. He informed me they had to charge my account twice for a pair of shoes that has to be shipped in separate boxes that they don't even have in stock. I consider this fraud and I am reporting to my bank immediately.

I log into my account and pick the one I want and check out. I give my card number and hit complete order. I get an error message and a phone number to call. I call that number and here's where it gets bizarre.

Family was ripped off... The Black Friday Sale was a bait and switch. I am in contact with attorneys. They filled orders and never notified customers of the nonexistence for over 48 hours. Their goal was to fill order of as many non promoted items as possible. My email is ** for class action.

Like others, I placed an online order last night. The total was $75 and some change. Checked my bank account this morning and was surprised to find an additional separate charge of $63. When I phoned, I got some girl in the Philippines, who hemmed and hawed and put me on hold; then finally came back and said it was "to be sure I have the money in my account for my order." I said, "That makes no sense, because they already charged my account for the $75!" Then she said it was "to be sure I picked up the order in the store." Again, that defies logic, because if I paid for the merchandise, then failed to pick it up, Kohl's would still come out AHEAD.

Kohl's has taken orders, now actively cancelling them for Black Friday 2018 Xbox One online orders. Order *confirmed* within 3 minutes on 11/22. I receive a cancellation notice 25 hours later. Called & told sorry. 1,000% disappointed. Apparently Kohl’s didn’t set an order limit on their website and is now actively cancelling them long after I could have taken advantage of other deals. Incredibly disappointed.

I will never shop at Kohl's again. The online customer service is absolutely horrible. I was in the middle of placing my order last night. I had 33 items in my cart. I updated my personal information, saved it, then went to submit my order and all my prices instantly changed. My $90.00 dollars in Kohl’s cash was gone, not even showing that I had earned anything. This was at 10 pm Pacific Time. I then called customer service and held on the phone from 10:09 pm until well after 11 pm. When the agent finally came on she stated that they were not able to adjust any prices and that is how their system works. That I would need to run my card for the new price that was showing and in 48 hours they could go back and look at the order.

As some background information: In the past, I have gone to a jewelry cashier because I didn't think it was allowed outside of the department. Every time I went up there to buy something, much like the really cheap jewelry on sale, they always served me and have been respectful. Now that I am a senior in high school, and have done this for years, I went to do the same thing again. I am not from here first of all, but I go here an awful lot because it's the closest Kohl's I have. On November 23, Black Friday (BUSIEST TIME OF THE YEAR) I was there to shop with my mother and grandmother. My mother really wanted a specific ring and I wanted to buy it for her for Christmas. When I picked it up (without her knowing), I went to get a ticket and waited.

I recently received an email telling me that my PS4 Spider-Man bundle was canceled. Kohl's sent me a flyer to my house with the Black Friday door buster sales. It told me it would be available online at 12:01 AM central time. I signed up for an account and entered my credit card information 2 days prior in order to streamline my late night purchase. I set an alarm and patiently waited by the computer. I happened to notice other websites offering the same $199.99 offer, but thought I would stick with Kohl's because my account was set up and ready to go. The purchase went through and I was delighted.

Beware of your money with this company!!! I ordered $117.28 some pickup and some delivered. (This became the worst mistake and realized how corrupt this company is) Right after making my purchase I checked my bank account to see what my new balance was. I had approx. $83 and change. Later on in the morning, I received a text from my bank giving me my balance. My balance was not close to the $83. So I logged in to find out that there was another charge from Kohl's for $53.13 (Not authorized). I called Kohl's right away to find out what was happening, did someone steal my card info and try to order from there too? Close, the company itself stole the money.

I placed an online order on Black Friday and received confirmation from Kohls.com as well. After 40 hours I received an email stating that one item is not available so we are canceling your order. It's big flaw in Kohls.com online orders. With their available stock only they are supposed to accept orders but the reality is reversed. At the end it's disappointment for people who ordered online and get the response that your order or partially canceled. It's the second incident for me. I am not sure rest of other items in that order will be shipped, there is no guarantee if you place an order in Kohls.com.

I think this is completely ridiculous and unprofessional that my order was modified this late in the process and cancelled about two days after my order was placed for Black Friday. Because of your poor management and false marketing of products you do not have. I refuse to do business with Kohl's any further.

I'm beyond upset and feel that Kohl's stolen my money today. Over $600.00 worth of money that they took from my bank account that I did not give them my permission. I was on the phone the first time and told me that they charged me twice and I what it removed. After 45 mins on the phone with them. Customer service told me it will take 10 days and they can take and hold any amount they want. Right, after that I checked my account they TOOK more money!!! I couldn't believe my eyes when I was looking at my account. I went to my bank to cancel my card so they couldn't take anymore. My whole day was ruin and they took over $600.00 extra out of my account that was for my Christmas shopping for my sick mom.

I ordered 5 items today during the Black Friday sale. Wasn’t trying to tackle the crowds if I didn’t have to. My purchase came to $109.55. Part of my order was being shipped to my address and the other to the store which is across the street from my home. I checked my bank account and notice there was an additional charge of $71.07. I call customer service just like other customers and just blatantly got lied too. I told the representative I didn’t give them authorization to draft the additional money out of my account. Asked to speak with a manager on 2 separate calls. Second time after being on hold for more than 30 minutes. This is ridiculous for this to be happening. I was told it just started today but due to a previous review back around Nov 14 that’s not the case. It’ll be a long time before they get my business. Store items canceled already and when I received the shipped items they will be returned. SHOPPERS BEWARE!!!

Last night I got double charged with 2 different charges... Over 300 bucks on Black Friday holiday weekend! Now we have 30 bucks to our name and our weekend is ruined! They said that my bank double charged me and it's because I'm picking up a pair of boots at the store and the rest being shipped. That I had to handle it with my bank! I knew that wasn't true. Called my bank. The rep 3 way called Kohl's and this time they told her they were having issues with their system and updating it. That they can't reverse the charges until another day!

I submitted an online order for a super high demand Black Friday Christmas (PS4 Spiderman bundle) and my order was confirmed - 32 hours later I get an email saying it was canceled. No reason. It says to call a certain phone number to find out why. This super high demand item was over $160 in savings. By 32 hours later, that super high demand item is SOLD OUT EVERYWHERE!!! I could have ordered from other companies within that 32 hour period, but KOHL'S had committed to my order so I hadn’t tried. I spent 2 hours on a call with Kohl’s and they won’t commit to honoring their confirmation.

I was double charged for a online order and when I called to complain they said that they always do that to ensure my account has the money. I said, "So you're telling me you're double charging to see if I have money after you already charged me." I said that's illegal. "Return my money at once." I was already charge for online. She said she can not for 24 to 48 hours. So beware because they will double charge. I went into the store and talked to the store manager and she was in shock that they did that. She stated they are completely different than in store. I ordered online from several places before and have NEVER in my life seen a online store hold my money. I stated to them on the phone, "You are not a hotel that can do that. You got your money and now you are still holding my money." WTF. Don't ever use the online horrible customer service and they will take more money. Please look at your account often as I have.

Called in to order at 12 pm CST as advertised. Gave call back number and waited less than a minute to get called back and got connected immediately. Item was out of stock already!! Believe this to be a totally false ad and am really unsure of the purpose of it as all it has done is piss off a LOT of potential customers??!! Know I will not be shopping there again!

I purchased a treadmill from Kohl's on Thanksgiving 2018, I realized I picked the wrong one and called to cancel the order to which I was told "it was too late", mind you it had only been a few hours since I ordered it. It hadn't left the warehouse since it was Thanksgiving, but they kept telling me I can't cancel the order. Now I have to refuse the order when it arrives at my house and wait that much longer for a refund. I am beyond disappointed with their policy and will NOT order anything online from them again. Worst policy ever!

Went online Thursday morning to order vacuum but was sold out, but stated it was still available for in store pick up. Therefore placed order for in store pickup and paid by credit card. Order went through. Few hours later I received an email that the item would be delayed and I would receive another email when item was ready for pickup. Then several hours later received another email that order has been cancelled. I feel like the stores never looked at their online orders and then once the stores opened and sold out of the vacuums the online orders were cancelled. Kohl's is really a big disappointment.

I saw PS4 Spiderman bundled right in front of me and I approached the cashier to get it. It was a last piece left. Another lady said to the cashier, "No we can’t sell it because it’s reserved for someone with the slip." "THAT SLIP WAS EXPIRED," said the manager (Blake) when I called him from my phone. They ARE BIGGEST LIARS I HAVE EVER HEARD. He also discriminate when I approached him after the call and he said, "We don’t sell Doorbusters items to Indians." That’s WAY PATHETIC SERVICE I HAVE EVER CAME ACROSS. HIS NAME IS “BLAKE”.

I had 17 items in cart. When I hit "checkout" all were gone! I had looked at every item in Black Friday Doorbusters, it took me over an hour. After seeing others on here discussing the issues with trying to call Kohl's I hesitate to do that, I don't really want that hassle.

Tried to get some deals on Thanksgiving. Placed my order. It was cancelled minutes later. I tried again with a different card and fewer items, Not that there was anything wrong with the first card. Maybe something was out of stock that triggered the cancellation. That order went through. I tried additional smaller orders on 3 different cards that are already profiled on my Kohl’s account. Total of 9 orders cancelled. I’m done with them. Waste of time and energy.

I ordered a Canon DSLR and received a message that my order is getting processed. My account was debited and then today morning I received an email stating that they have canceled the order without my consent after 7 hours. To add insult to injury they will not match the price and the customer service made me travel 7 miles to a store when the store was closed and the customer service supervisor is very rude when answering query. If anyone knows how to convey my grievance. I would absolutely give a 0 star if I can but this website made me give a star.

If I could give less than a 1 star rating I would! I dealt with this company twice yesterday, shame on me for trying again! The first order was for 2 pairs of pants and a pair of shoes that were on sale. The pants seemed fine, but the sale price wouldn't come up on the shoes. I called their .com and was told out of the 6 colors listed, the color I wanted was not on the sale. I told her I thought that was misleading. She gave me her not really speech, I hung up and changed the color on the shoes and placed my order.

Ordered Thursday night at 12:01 am when sale started. Got an email say, "Contact us to verify information", called and waited for 40 mins to speak to customer service. She verified transaction and said item out of stock. So you just have to call to listen from them item is out of stock. Why on the day of THANKSGIVING KOHL'S would you have your customers call to verify the transaction when item is out, just send an email saying, "ORDER CANCEL. Your item OUT OF STOCK."

Geez? Nike apparels and hats and shoes and list goes on. Very very high priced items. Geez Yikes. Do even 20% off still seems I’m paying astronomical prices. Never again! Scheme alert. Beware of mysterious LATE fees? Even their phone - option 3 has a removal fee? Are you kidding me? Yep. Good ole catch us if you can. If not Kohl’s getting over! For real peeps Beware! Scheme and scam???

Up at 11:30 am to place an order at midnight. 12 central time. At 12 am CT the item changed in my cart and I was not able to purchase the PS4 in my cart. Suddenly the item was Not available for shipping and not available for store pick up. The phone rep verified that this item did sell out on the East coast first. Our ad states that the sale starts at 12 CT. I played by the rules and thanks again Kohl’s.

Kohls advertised PlayStation 4 slim 1 TB as a Black Friday doorbuster starting at 12:01 (CT). I was online and as soon as the price changed to the doorbuster price I clicked add to cart and it said they were sold out. I added 2 playstations to my cart prior to the doorbuster deal (minutes prior) with no issues. I called customer service to inquire about the issue. I advised it seems like Kohl’s just advertised the PlayStations but didn’t actually have any or many. The representative replied “I can’t disclose that information”. I had called early that evening prior to 12:01 to inquire about the quantity limits, a representative advised they had plenty of PlayStations. Other people encountered this problem also.

As others have posted Kohl's online order system will debit your account twice when you have a store pick up and house delivery within the same order. No one in customer service knows a way to reverse the additional debit and they tell you that you have to wait weeks for it to drop off your account. That's the wrong answer. I will never order another thing online from Kohl's again.

Beware of making purchases online. I placed 2 separate orders and the amounts were accurately withdrawn, however, 3 additional (random amount) charges showed up that I did not authorize. The call center is in the Dominican Republic. Although polite, they cant help! They cannot see the extra charges on their end, but assure you that whatever they are, they will be refunded in 7-10 business days. They admit there is a problem with this but cannot stop it from happening. I called my bank to report fraudulent charges!!! If they don't see the charges and do not know the amounts, then how will they know what to refund??

I did an on-line order yesterday. I paid on-line and since the one store did not have the entire order, I choose to pick some at one store and the rest of the order at another store. Today I noticed that I got double charged. I called customer service today and the lady said that I had the initial charge and then since I picked it up at 2 different stores I had a second charge for each store. Customer service said that I will get a refund in 10 days. Why does Kohl's think it is right to double charge you and keep your money for 10 days.

Purchased an item on 11/15/2018 for two pairs of shoes, a necklace and a pair of leggings. Noticed on my bank statement it says I have my total purchase of 112.46 on my account but also another charge of 91.00 pending on my account for what? Have no idea. I called and got hung up on at least 3 times with in 4 says kept calling and still got a run around answer! They’re telling me to call my bank but the real question is why are you double charging me for something that I didn’t authorize. At the end spoke to 3 different supervisors. They couldn’t tell me what the charges were for besides the order I placed on my card. Still no answer and stopping payment! You guys really need to get some respectful customer service reps who want to help us understand what’s going on and also reps who will learn the Process so they can inform your customer! Also sup need training. Should never yell at your customer especially when you're calmly talking with them!

DO NOT PURCHASE ANYTHING FROM KOHL'S.COM. Black Friday sales started early, so I decided to wait until 12:01 CT to place my order. Immediately after placing my order, I noticed it was being shipped to my old address in Iowa and I now live in South Carolina! I tried to cancel the order online and it would not let me. I tried calling, but the offices were not open until 8 a.m. CT. I tried e-mailing (keep in mind, it is barely past midnight) and I got a response within a few hours telling me that they noticed I changed my default shipping address! In my head, I was like "Yes, I did but what does that have to do with stopping my order from going to the WRONG STATE?" So I called their customer support when they opened and the representative said that they could not change the address because it was past the "30-minute window" and to call FedEx.

I placed an online order and once checkout was finalized and the order summary posted, I noticed that they had the wrong mailing/shipping address (I changed the mailing/shipping address back in 2015 when I moved from NY to OH). I tried to go in and change the mailing/shipping address but the site would not let me. The site said that because the order was so far along, the only thing I could do was CANCEL it and then reorder. Mind you, approximately 15 mins. or so have transpired. Well, when I tried to cancel it, the site said that I could not do that. So, I waited until the time was right and I called customer service. I explained my situation and the customer service rep. told me that he would do a report to where KOHL'S would contact me to verify my mailing/shipping address before it was shipped. He told me not to worry, as I would not lose money nor my items.

My name is Blanca ** and I just finished a conversation with one of the many customer service rep with Kohl's department store. My complaint, like many others on here, is about billing and so much confusion. It started on October 29, 2018, I received a phone call from Kohl's customer service (CS). It is true, I was late on a payment and did take responsibility for it, since I thought I had already scheduled a payment for the 30th of October. The CS rep asked me if I wanted to go ahead and schedule a payment with him and he would happily waive the 27 dollar late fee for me. Of course I said yes, I told him I forgot the payment because I was not sure if I had scheduled anything. Since the online payment options sometimes won't let you schedule a payment on any date passed the due date, which in this case was October 28th, 2018.

Kohl's has a nasty little habit when you place your order, you are charged and it showing pending for the full amount of your order. If you choose to pick up part of your order and the other part has to be shipped look out. They charge you again for the part of the order that you pick up and you are left holding the both charges pending against your account for a minimum of 5 days and then the remainder is shipped that will be charged as well. So in essence your account is charged twice for the full amount. It will take however long it takes for it to roll off. So just be prepared to pay twice when you do half and half. These idiots haven't figured out how to do it right yet and they'll swear up and down the bank did it!!! LOL. The bank only does it because Kohl's does it like that.

Kohl's cancelled an order that I placed. Instead of Kohl's following up with me with my phone number which is on file on my Kohl's account the onus is put on me to follow up with them. Of course I'm sitting on hold for a long time, then when I finally speak to someone they can't answer my simple question "why wasn't the order processed" until I go through 6 security questions verifying my identity including providing my SSN, plus having to text my phone number with a special security code for additional verification. I tried to point out that this level of security was akin to something like a government border security process but my opinion on this was scoffed.

So, I received the Veteran's Day coupons. $10 off $35 purchase only valid on Sunday & Monday, along with a 30% off coupon & an additional $5 coupon. Went today, wasted 40 minutes & left the store empty handed. I was told at check out that the Levi's brand is excluded. I really wish the coupons just stated the truth. Only valid for the crap no one wants to buy. Seriously considering cutting up my card & never ever giving Kohl's another penny of my money.

Saw Hamilton Beach toaster oven on sale for $16.99. It had large dimensions which was what I was looking for. Drove 35 minutes each way to discover the toaster oven on sale was a smaller one and different model than advertised. I showed the salesperson the ad with larger dimensions and she told me “the skewers matched.” Beware of this shady store and their tricks.

I enrolled for Kohl's credit card around one year ago. It never ever ship to me. That very terrible that I called to them for several time and nobody care. In the other hand I went to one of the store in Pleasanton in California. I have bought something with my Kohl's. Charge and paid off that before one month but the system had a problem and made a terrible for me and I went to the store and they told me, "We don't know and can't do anything for you." And they charge me $10 more. They have very, very bad customer service. That was not my fault. I paid on time and the system accepted at that time. But in store when I checked my account for sure I realized that was not acceptable because of their system error. It's very frustrated.

Ordered 2 shirts for store pickup. One went to a store 250 miles away and the other went to selected store. Customer service cancelled my selected store and shipped to unselected store. Charged me for both.

Went to Kohl's Anchorage and went to try some jackets to their fitting room. I choose the big room cause I have my 2y/o with me. As I open the door there is no problem but I notice when the door is closed already and we are inside, the handle of the door inside is broken and missing. As soon as I noticed it, I tried to open the door and cannot be open. Unfortunately I don't hear no other people inside the fitting area.

I bought 4 dining chairs online Oct 30th and on Nov 1st they were 105.12 cheaper with 85 dollars in Kohl's cash. Called CS and Bernie said after a 30 min call and asking for a manager. They said they would honor sale and cash. Email me within week. If he did not lie to me I would of purchased the 4 chairs again and returned 4 chairs paid at higher price. He confirmed to me that they honor sale and cash. I call today Nov 6th and not giving me the credit back. Lied!!! Said Sorry can't change in computer. If I bought even today I would save over 80 dollars and 50 Kohl's cash.

I have Kohl's credit card but don't like my credit ("high excellent" score) being dinged. Wrote check for around $40+, with a # of 14000+, produced pieces of ID, declined, no reason, but my debit card, same account, worked fine! Terribly embarrassing! Associates told me to call, but jerk "auto-guy" couldn't get me anywhere, couldn't understand "declined transaction" 1 time, "call another time" & kept spelling my name w/ "rs" instead of "i"s, I hung up. I have no accent. Online had no record of my declined check X2! I'm going to BBB. This "decline" may be reflected on credit ratings!!! Unfortunately this survey does not allow for no stars!!

I recently made a purchase of several outfits for my great-niece and great-nephew. Of the $105, there was a $5 shirt that was canceled out of my order. When I tried to reorder, it said out of stock. I went in later that day to pick up part of the order that was at my local Kohls and there it was, the cute little $5 shirt. I grabbed the size needed and went to pay... SURPRISE! My account was locked for a fraud alert. This sweet little shirt was flagged because it wasn't the typical purchase for me. (Did they not see the other 15 shirts?) I went through 2 HOURS of trying to prove who I am and all for this size 2T shirt!!!

So I ordered 7 items to ship to store on one of their pre- "Black Friday" sales that occurs in the beginning of November. Don't get me wrong, I got a great price for the items. But they fail to mention if an item is in stock in store and other items are shipped from their warehouse, they will double charge you for those items and then it takes 7 days to get the money back in your account. That's basically theft, whether they give it back or not.

2 yrs now on Black Friday purchased a lot of small appliances that came with a rebate. 1st year I didn't get my rebates. They said they had requested more information from me & since they didn't receive it they just cancelled my rebates. It was over $100, and I never received the request but I couldn't prove it so I dropped the issue. This past yr they said they didn't receive my rebates request, but this yr it was over $220 & I kept all my documentation. They asked me to fax it. I did. They said, "Didn't get." I ended up faxing at my cost mind you all paperwork 4 times. Then I get 3 cards for all but $40. Great. I'll give you the $40 because I'm tired of fighting with you.

Their coupons have never worked for the online website. None of their items are available to pick up in store within 50 miles (even the ones that are advertised). Select items that are on sale I found 40% cheaper at all other stores and they wouldn't price match because they were already on sale. If an item comes damage or missing they give you Kohl's cash which has restrictions and deadlines to meet. I can't believe I even spent money at their store at all!

A few months ago I returned 2 pair of pants that I purchased online. Never received an email that they were received. Went to my Kohl's account online and received Kohl's cash totaling $6.47. Made a call and apparently if you use Kohl's cash and return 1 item of the order the full amount of Kohl's cash is deducted from the return. Also, they didn't credit my Kohl's credit card, instead they gave me the Koh's cash and I didn't even know I had it. Also, the free shipping isn't free. Yesterday I made a purchase and it said I needed a few more dollars spent to get free shipping. One of my purchases was a pair of jeans and after using Kohl's cash and a 20% discount my discount on the jeans was $11 and some cents. I added an item to get free shipping and my discount on the jeans dropped to $10 and some cents. So, apparently when you get "free shipping" you are actually paying for it.

I order my items September 30, 2018. I only received 7 out of my 25 items. They still charged me. I did live chat the first time to ask where my items were because they said it was delivered. I wrote to the lady that and told her the items I was missing. She said that she would reorder them and that they would come in 3-6 business days. They did not so I did a live chat with another lady. When I wrote to the second lady on live chat about my items not being delivered, she said the other lady did not order them. She tried reordering them for me and said she could not. She wanted me to reorder them and my refund will go back on my card for the first 18 items I was missing.

I ordered some items online and approximately 1 hour later realized that the person would not be at that address to receive it. I attempted to cancel on the "manage your order" but it wouldn't allow me. Then, I used the chat feature and the robot told me that it wouldn't be able to cancel/re-route because the order had already been sent to the fulfillment center. I then called and spoke to a live person who essentially told me the same, but I was persistent and he was very accommodating and told me that the company has a 30-minute cancellation policy. I said, "Where?" He replied in their policy.

I made an online purchase and was charged 3 times. After I placed the order I got a phone call from my bank's fraud department. They told me that my card was charged 3 times but they declined the 3rd one and froze my account. When I called Kohl's they are trying to tell me that I placed the order twice. I know I didn't and I only got 1 confirmation and one Kohl's cash. And that still doesn't explain them running my card 3 times. Customer service was no help. Part of the order was to be picked up in the store and when I went they had no record of me ordering. Now here we are 4 days later and they just ran my card AGAIN. I'm so done with Kohl's. THEY ARE A BUNCH OF THIEVES AND LIST ME AS A CUSTOMER.

I recently moved from MA to TN. I wanted to purchase a duvet cover on Kohls.com that I liked. Even though I typed in my new shipping address, I received a text message today from the person renting my house in MA that the package was delivered there (My billing address is still my MA address at this point). I called UPS and they will pick up the package in two days, and I contacted the renter to ask that they leave the package on the front steps on the scheduled pickup day. So, this didn't seem like a huge deal -- a pain to have to do all of this arranging, but I was told it would be sent back to the shipper and I would be refunded.