Kohl's Reviews

I ordered a Canon DSLR and received a message that my order is getting processed. My account was debited and then today morning I received an email stating that they have canceled the order without my consent after 7 hours. To add insult to injury they will not match the price and the customer service made me travel 7 miles to a store when the store was closed and the customer service supervisor is very rude when answering query. If anyone knows how to convey my grievance. I would absolutely give a 0 star if I can but this website made me give a star.

If I could give less than a 1 star rating I would! I dealt with this company twice yesterday, shame on me for trying again! The first order was for 2 pairs of pants and a pair of shoes that were on sale. The pants seemed fine, but the sale price wouldn't come up on the shoes. I called their .com and was told out of the 6 colors listed, the color I wanted was not on the sale. I told her I thought that was misleading. She gave me her not really speech, I hung up and changed the color on the shoes and placed my order.

Ordered Thursday night at 12:01 am when sale started. Got an email say, "Contact us to verify information", called and waited for 40 mins to speak to customer service. She verified transaction and said item out of stock. So you just have to call to listen from them item is out of stock. Why on the day of THANKSGIVING KOHL'S would you have your customers call to verify the transaction when item is out, just send an email saying, "ORDER CANCEL. Your item OUT OF STOCK."

Geez? Nike apparels and hats and shoes and list goes on. Very very high priced items. Geez Yikes. Do even 20% off still seems I’m paying astronomical prices. Never again! Scheme alert. Beware of mysterious LATE fees? Even their phone - option 3 has a removal fee? Are you kidding me? Yep. Good ole catch us if you can. If not Kohl’s getting over! For real peeps Beware! Scheme and scam???

Up at 11:30 am to place an order at midnight. 12 central time. At 12 am CT the item changed in my cart and I was not able to purchase the PS4 in my cart. Suddenly the item was Not available for shipping and not available for store pick up. The phone rep verified that this item did sell out on the East coast first. Our ad states that the sale starts at 12 CT. I played by the rules and thanks again Kohl’s.

Kohls advertised PlayStation 4 slim 1 TB as a Black Friday doorbuster starting at 12:01 (CT). I was online and as soon as the price changed to the doorbuster price I clicked add to cart and it said they were sold out. I added 2 playstations to my cart prior to the doorbuster deal (minutes prior) with no issues. I called customer service to inquire about the issue. I advised it seems like Kohl’s just advertised the PlayStations but didn’t actually have any or many. The representative replied “I can’t disclose that information”. I had called early that evening prior to 12:01 to inquire about the quantity limits, a representative advised they had plenty of PlayStations. Other people encountered this problem also.

As others have posted Kohl's online order system will debit your account twice when you have a store pick up and house delivery within the same order. No one in customer service knows a way to reverse the additional debit and they tell you that you have to wait weeks for it to drop off your account. That's the wrong answer. I will never order another thing online from Kohl's again.

Beware of making purchases online. I placed 2 separate orders and the amounts were accurately withdrawn, however, 3 additional (random amount) charges showed up that I did not authorize. The call center is in the Dominican Republic. Although polite, they cant help! They cannot see the extra charges on their end, but assure you that whatever they are, they will be refunded in 7-10 business days. They admit there is a problem with this but cannot stop it from happening. I called my bank to report fraudulent charges!!! If they don't see the charges and do not know the amounts, then how will they know what to refund??

I did an on-line order yesterday. I paid on-line and since the one store did not have the entire order, I choose to pick some at one store and the rest of the order at another store. Today I noticed that I got double charged. I called customer service today and the lady said that I had the initial charge and then since I picked it up at 2 different stores I had a second charge for each store. Customer service said that I will get a refund in 10 days. Why does Kohl's think it is right to double charge you and keep your money for 10 days.

Purchased an item on 11/15/2018 for two pairs of shoes, a necklace and a pair of leggings. Noticed on my bank statement it says I have my total purchase of 112.46 on my account but also another charge of 91.00 pending on my account for what? Have no idea. I called and got hung up on at least 3 times with in 4 says kept calling and still got a run around answer! They’re telling me to call my bank but the real question is why are you double charging me for something that I didn’t authorize. At the end spoke to 3 different supervisors. They couldn’t tell me what the charges were for besides the order I placed on my card. Still no answer and stopping payment! You guys really need to get some respectful customer service reps who want to help us understand what’s going on and also reps who will learn the Process so they can inform your customer! Also sup need training. Should never yell at your customer especially when you're calmly talking with them!

DO NOT PURCHASE ANYTHING FROM KOHL'S.COM. Black Friday sales started early, so I decided to wait until 12:01 CT to place my order. Immediately after placing my order, I noticed it was being shipped to my old address in Iowa and I now live in South Carolina! I tried to cancel the order online and it would not let me. I tried calling, but the offices were not open until 8 a.m. CT. I tried e-mailing (keep in mind, it is barely past midnight) and I got a response within a few hours telling me that they noticed I changed my default shipping address! In my head, I was like "Yes, I did but what does that have to do with stopping my order from going to the WRONG STATE?" So I called their customer support when they opened and the representative said that they could not change the address because it was past the "30-minute window" and to call FedEx.

I placed an online order and once checkout was finalized and the order summary posted, I noticed that they had the wrong mailing/shipping address (I changed the mailing/shipping address back in 2015 when I moved from NY to OH). I tried to go in and change the mailing/shipping address but the site would not let me. The site said that because the order was so far along, the only thing I could do was CANCEL it and then reorder. Mind you, approximately 15 mins. or so have transpired. Well, when I tried to cancel it, the site said that I could not do that. So, I waited until the time was right and I called customer service. I explained my situation and the customer service rep. told me that he would do a report to where KOHL'S would contact me to verify my mailing/shipping address before it was shipped. He told me not to worry, as I would not lose money nor my items.

My name is Blanca ** and I just finished a conversation with one of the many customer service rep with Kohl's department store. My complaint, like many others on here, is about billing and so much confusion. It started on October 29, 2018, I received a phone call from Kohl's customer service (CS). It is true, I was late on a payment and did take responsibility for it, since I thought I had already scheduled a payment for the 30th of October. The CS rep asked me if I wanted to go ahead and schedule a payment with him and he would happily waive the 27 dollar late fee for me. Of course I said yes, I told him I forgot the payment because I was not sure if I had scheduled anything. Since the online payment options sometimes won't let you schedule a payment on any date passed the due date, which in this case was October 28th, 2018.

Kohl's has a nasty little habit when you place your order, you are charged and it showing pending for the full amount of your order. If you choose to pick up part of your order and the other part has to be shipped look out. They charge you again for the part of the order that you pick up and you are left holding the both charges pending against your account for a minimum of 5 days and then the remainder is shipped that will be charged as well. So in essence your account is charged twice for the full amount. It will take however long it takes for it to roll off. So just be prepared to pay twice when you do half and half. These idiots haven't figured out how to do it right yet and they'll swear up and down the bank did it!!! LOL. The bank only does it because Kohl's does it like that.

Kohl's cancelled an order that I placed. Instead of Kohl's following up with me with my phone number which is on file on my Kohl's account the onus is put on me to follow up with them. Of course I'm sitting on hold for a long time, then when I finally speak to someone they can't answer my simple question "why wasn't the order processed" until I go through 6 security questions verifying my identity including providing my SSN, plus having to text my phone number with a special security code for additional verification. I tried to point out that this level of security was akin to something like a government border security process but my opinion on this was scoffed.

So, I received the Veteran's Day coupons. $10 off $35 purchase only valid on Sunday & Monday, along with a 30% off coupon & an additional $5 coupon. Went today, wasted 40 minutes & left the store empty handed. I was told at check out that the Levi's brand is excluded. I really wish the coupons just stated the truth. Only valid for the crap no one wants to buy. Seriously considering cutting up my card & never ever giving Kohl's another penny of my money.

Saw Hamilton Beach toaster oven on sale for $16.99. It had large dimensions which was what I was looking for. Drove 35 minutes each way to discover the toaster oven on sale was a smaller one and different model than advertised. I showed the salesperson the ad with larger dimensions and she told me “the skewers matched.” Beware of this shady store and their tricks.

I enrolled for Kohl's credit card around one year ago. It never ever ship to me. That very terrible that I called to them for several time and nobody care. In the other hand I went to one of the store in Pleasanton in California. I have bought something with my Kohl's. Charge and paid off that before one month but the system had a problem and made a terrible for me and I went to the store and they told me, "We don't know and can't do anything for you." And they charge me $10 more. They have very, very bad customer service. That was not my fault. I paid on time and the system accepted at that time. But in store when I checked my account for sure I realized that was not acceptable because of their system error. It's very frustrated.

Ordered 2 shirts for store pickup. One went to a store 250 miles away and the other went to selected store. Customer service cancelled my selected store and shipped to unselected store. Charged me for both.

Went to Kohl's Anchorage and went to try some jackets to their fitting room. I choose the big room cause I have my 2y/o with me. As I open the door there is no problem but I notice when the door is closed already and we are inside, the handle of the door inside is broken and missing. As soon as I noticed it, I tried to open the door and cannot be open. Unfortunately I don't hear no other people inside the fitting area.

I bought 4 dining chairs online Oct 30th and on Nov 1st they were 105.12 cheaper with 85 dollars in Kohl's cash. Called CS and Bernie said after a 30 min call and asking for a manager. They said they would honor sale and cash. Email me within week. If he did not lie to me I would of purchased the 4 chairs again and returned 4 chairs paid at higher price. He confirmed to me that they honor sale and cash. I call today Nov 6th and not giving me the credit back. Lied!!! Said Sorry can't change in computer. If I bought even today I would save over 80 dollars and 50 Kohl's cash.

I have Kohl's credit card but don't like my credit ("high excellent" score) being dinged. Wrote check for around $40+, with a # of 14000+, produced pieces of ID, declined, no reason, but my debit card, same account, worked fine! Terribly embarrassing! Associates told me to call, but jerk "auto-guy" couldn't get me anywhere, couldn't understand "declined transaction" 1 time, "call another time" & kept spelling my name w/ "rs" instead of "i"s, I hung up. I have no accent. Online had no record of my declined check X2! I'm going to BBB. This "decline" may be reflected on credit ratings!!! Unfortunately this survey does not allow for no stars!!

I recently made a purchase of several outfits for my great-niece and great-nephew. Of the $105, there was a $5 shirt that was canceled out of my order. When I tried to reorder, it said out of stock. I went in later that day to pick up part of the order that was at my local Kohls and there it was, the cute little $5 shirt. I grabbed the size needed and went to pay... SURPRISE! My account was locked for a fraud alert. This sweet little shirt was flagged because it wasn't the typical purchase for me. (Did they not see the other 15 shirts?) I went through 2 HOURS of trying to prove who I am and all for this size 2T shirt!!!

So I ordered 7 items to ship to store on one of their pre- "Black Friday" sales that occurs in the beginning of November. Don't get me wrong, I got a great price for the items. But they fail to mention if an item is in stock in store and other items are shipped from their warehouse, they will double charge you for those items and then it takes 7 days to get the money back in your account. That's basically theft, whether they give it back or not.

2 yrs now on Black Friday purchased a lot of small appliances that came with a rebate. 1st year I didn't get my rebates. They said they had requested more information from me & since they didn't receive it they just cancelled my rebates. It was over $100, and I never received the request but I couldn't prove it so I dropped the issue. This past yr they said they didn't receive my rebates request, but this yr it was over $220 & I kept all my documentation. They asked me to fax it. I did. They said, "Didn't get." I ended up faxing at my cost mind you all paperwork 4 times. Then I get 3 cards for all but $40. Great. I'll give you the $40 because I'm tired of fighting with you.

Their coupons have never worked for the online website. None of their items are available to pick up in store within 50 miles (even the ones that are advertised). Select items that are on sale I found 40% cheaper at all other stores and they wouldn't price match because they were already on sale. If an item comes damage or missing they give you Kohl's cash which has restrictions and deadlines to meet. I can't believe I even spent money at their store at all!

A few months ago I returned 2 pair of pants that I purchased online. Never received an email that they were received. Went to my Kohl's account online and received Kohl's cash totaling $6.47. Made a call and apparently if you use Kohl's cash and return 1 item of the order the full amount of Kohl's cash is deducted from the return. Also, they didn't credit my Kohl's credit card, instead they gave me the Koh's cash and I didn't even know I had it. Also, the free shipping isn't free. Yesterday I made a purchase and it said I needed a few more dollars spent to get free shipping. One of my purchases was a pair of jeans and after using Kohl's cash and a 20% discount my discount on the jeans was $11 and some cents. I added an item to get free shipping and my discount on the jeans dropped to $10 and some cents. So, apparently when you get "free shipping" you are actually paying for it.

I order my items September 30, 2018. I only received 7 out of my 25 items. They still charged me. I did live chat the first time to ask where my items were because they said it was delivered. I wrote to the lady that and told her the items I was missing. She said that she would reorder them and that they would come in 3-6 business days. They did not so I did a live chat with another lady. When I wrote to the second lady on live chat about my items not being delivered, she said the other lady did not order them. She tried reordering them for me and said she could not. She wanted me to reorder them and my refund will go back on my card for the first 18 items I was missing.

I ordered some items online and approximately 1 hour later realized that the person would not be at that address to receive it. I attempted to cancel on the "manage your order" but it wouldn't allow me. Then, I used the chat feature and the robot told me that it wouldn't be able to cancel/re-route because the order had already been sent to the fulfillment center. I then called and spoke to a live person who essentially told me the same, but I was persistent and he was very accommodating and told me that the company has a 30-minute cancellation policy. I said, "Where?" He replied in their policy.

I made an online purchase and was charged 3 times. After I placed the order I got a phone call from my bank's fraud department. They told me that my card was charged 3 times but they declined the 3rd one and froze my account. When I called Kohl's they are trying to tell me that I placed the order twice. I know I didn't and I only got 1 confirmation and one Kohl's cash. And that still doesn't explain them running my card 3 times. Customer service was no help. Part of the order was to be picked up in the store and when I went they had no record of me ordering. Now here we are 4 days later and they just ran my card AGAIN. I'm so done with Kohl's. THEY ARE A BUNCH OF THIEVES AND LIST ME AS A CUSTOMER.

I recently moved from MA to TN. I wanted to purchase a duvet cover on Kohls.com that I liked. Even though I typed in my new shipping address, I received a text message today from the person renting my house in MA that the package was delivered there (My billing address is still my MA address at this point). I called UPS and they will pick up the package in two days, and I contacted the renter to ask that they leave the package on the front steps on the scheduled pickup day. So, this didn't seem like a huge deal -- a pain to have to do all of this arranging, but I was told it would be sent back to the shipper and I would be refunded.

I tried to place an order online and was told to call a number to make sure it went through. Well it didn't. My card was declined. After trying to login and see why my login and passwords were not working and no way to retrieve. I finally had to call, ugh! I just made a payment yesterday that is showing as processed on my bank but the Kohl's card apparently has not processed it and I am over the limit by a whopping $7. Even after giving the rep my confirmation number they refuse to let the order go through. I asked to speak to a supervisor and the rep would not let me. Saying the supervisor would just tell me the same thing. I guess I'll buy my products elsewhere than Kohl's. I have been a loyal customer and always pay my bills on time if not early.

I shopped online and purchased a few $25 Christmas gift cards, some girl items (coat and undies), and 3 small toys. The order was less than $300. Kohl's considered this suspicious. They charged my account double, then canceled it, and then locked my card. Over the phone, they made me verify my social security number, my address, name, card number, etc. Apparently, that's not enough. Now they expect me to go into the store with two forms of specific ID to unlock my card. The store is not in my city and to be inconvenienced like this over a basic order is ridiculous. And companies like this wonder why people flock to Amazon?

The same thing that happened to another user on here just happened to me. I placed an order on Kohl's for two items, my card was charged for the total price of the order and then charged for each item individually, resulting in a double charge. My bank account is short twice the money because they took more than they were supposed to. I did a chat which was no help, the guy said the two individual charges would be removed in 24 hours, it has now been two days and the double charge is still there. I'm going to get my credit card company on their backs and never buy from them again.

So I order an item from your company. Order number **. I had already change my billing address to Mesa Arizona and I put shipping address the same. And for some reason it didn't change. Not my fault. But I should have checked to make sure though. I immediately noticed it would be going to California to my old address. And I started to use your automated system. It said the automated system is closed? Since the store is closed.? That makes no sense at all whatsoever. I continue this process most of the night to keep getting the same answer from my laptop signing on my phone signing on automated system is closed.

I attempted to contact Kohl's after being told that they do in fact guarantee price match. Spent forever on the phone with this person, gave all the needed information and then was told they aren't going to price match but still trying to tell me that they do price match. What a joke Kohl's has become. Kohl's promotes false advisement. Kohl's does not price match.

My mothers-in-law Kohl's card was recently compromised. Her statement reflected over $900.00 of in store purchased gift cards in Las Vegas, Nevada. A call was immediately placed to the customer service number provided on the credit card statement. A Kohl's CC representative placed the charges under a dispute status and informed us a fraud team member would contact us regarding the charges and the account itself. After waiting three days we placed another call to the credit card center. There were no apologies for the lack of response from the fraud team. We were told the charges have been removed so all is okay. We asked the cc representative to close out the compromised account and issue a new card under a new account. The cc representative said if we closed out the account we would need to reapply for a new card.

EVERY TIME I logged into account I get bad password. I reset it and then even 5 minutes later I get bad password. I KNOW I am using password I just changed to. There is Problem with website. This has happened for the last 2 years. Password problems due to their site not accepting my password. Way too many times to think I do not enter the correct one. I can log out and then not get back in 10 minutes. Android app even worse. Also a problem selecting a store for online purchases. I have tried to reset store to my store ZIP code and items have been shipped to another store every time!!! This has happened 3 times.

I would give 0 stars if I could. Customer service reps are rude and have no respect. I ordered a pair of sneakers used my Kohl’s cash and coupons came out to around $28 after I hit order I called because I saw it was to be picked up. The store that they had me pick up was not closest to my home I have never been in that store! The rep Mario told me Kohl’s doesn't care about my issue and I should just deal with it. I asked to speak to a manager and after waiting 3-5 minutes someone picked up saying his name was Samuel after explaining my issue he said there is nothing they can do. I asked his name again and he said it was Martin when I told him he gave me 2 different names he hung up on me. I spend tons of money at Kohl’s now MACY'S will get my money since according to Mario Kohl’s doesn’t care and the way he spoke to me was how he was trained and Kohl’s policy.

Customer happiness and retention is obviously not their priority. I have had my Kohl's charge for over 5 years. I have always had the same credit limit on it - $300. I've NEVER carried more than 20% of that balance, and have never had a late or missed payment. However, I've never been offered a credit limit increase. I contacted their customer service via chat last week and asked if, due to my excellent history, they would do a credit limit increase without doing a hard pull on my credit. The rep told me yes! They absolutely would do that because I am such a loyal customer, but that I had to either call in or e-mail out of my online account in order to make this happen. He said he was attaching his notes to the file so they could see that he granted me an increase based on my history. I e-mailed out of my online account, and was responded to the following day and told to call in and speak to a rep to answer questions.

I spend thousands of dollars in Kohl's a year, online and in store. I have had my account shut down 2 times in the past month and a half. I would go to submit my order online and then I would get an email 2 days later saying that it was cancelled and to call the 1800 number. The first time this happened I ordered a bunch of clothes for my daughter and then 2 chairs that I spent 2 months trying to pick out. It shut my card down because of my 500 dollar order and when I called the 1800 number I was told by 2 different people, "Don't worry. It has been handled." It was not. A week and a half later my order was still on hold and after spending another hour on the phone they said my order would be expedited. It took a month to get my chairs that I needed within a week of originally ordering.

I ordered several items online. One item did not ship. I kept checking online and it said it shipped. I finally called Kohl's and they said, "Oops it was cancelled." I ask for a credit to my card. 21 days later and it is still not credited to my card. Now the balance is due and they still are waiting on the back office to credit the account. Buyer beware ordering online. How many people order things and then forget. You are charged and pay with no items. This is a big dollar scam by Kohl's. I have had a Kohl's card for 15 years with the highest status, I just canceled the card.

I placed an order online for which I was charged immediately on my Visa Card. The next day I went to balance my accounts and pay bills. Imagine my surprise when I saw 3 charges from Kohl's. One for the initial amount and then two that totaled the initial amount so basically they charged over 400.00 dollars for the order. I called their lousy online server and they tried to tell me the bank did it. REALLY? The bank could not and would apply two additional charges without me approving it so obviously this is a total rip-off from the online Kohl’s staff.

I place an order on Kohls.com, opened a Kohl's Card for the discounts. It would not accept my shipping address as my billing so I put in an alternative billing address that I pick my mail up from weekly. They would not ship my order to the other address, said it didn't match my driver's license address. Did not know you have to have the same billing and shipping address as this is always an alternative everywhere you shop. Well I received a email. My account was locked and my order canceled which was really strange then I called customer service. They said they locked my account. Really strange. Well needless to say after I dealt with CSR for 10 minutes I decided I don't want to do any business with them if this is how they treat their customers. Now I have a card I will never use. Say bye to what would have been a good customer. Hope whoever reads this walks away before they start!!!

I like Kohl's BUT if you don't have a store near you to return items, do not order from them online. You will never get your refund and it's next to impossible to understand the person - if you can even get hold of a real person. No return labels included in package, no contact information, no refund's given. Their standard answer: "Just wait it will show up on your statement or it's probably your bank." OR, "You already received a refund thru your Kohl's cash that you used and weren't entitled too since you returned those items." Wow, just wow! I have never seen such crooked business practices. No wonder Amazon is killing it. Kohl's needs to learn a lesson on how it's done properly.

I've had constant problems with Kohl's and can understand why they are closing so many retail locations. I would be afraid to purchase gifts or items that I would not know to return quickly. Their customer service is not authorized to assist with customer issues, and any phone numbers offered are endless loops of voicemail with no one answering. I have a specific issue this week but have had similar problems in the past where their customer service just tells me they are not authorized to assist me. Every time I am referred to a phone number where no one answers and it just sends you around and around in voice loops. Since they cannot address customer concerns I would recommend staying away from this retailer in the event this is a sign of greater issues with the retail chain.

When in the billing/payment section of my order - I noticed the website lacked the locked icon and was not secured. I looked further to find something that indicated secure billing and found nothing. Therefore, I did not complete my order.

I had scheduled an online payment for my Kohl's credit card. In reviewing my bank statement the payment did not reach my bank account. I called Kohl’s customer service for credit cards. First call I had to hang up due to the fact I could not understand the foreigner at their overseas customer service center. I called back and reached someone I could somewhat understand. She was not very helpful. Could not give me any answers as to why my online payment was canceled. I asked for a supervisor. Ronald got on the phone and told me my payment was returned by the bank. By this time I found out that my card was charged a late fee and interest. I asked that it be credited which he did.

When I called Kohl's Customer Support Service and told them that I had problem accessing to Kohl’s website and Kohl's App to payment and they told me that I must have Kohl's credit card and I told them that I never received but they keeps ignored my comments. Kohl's keeps charges me for late fees for two months. Although they not even solves about late fees and force me to payment which I willing pay the bill. Again I felt that customer service not friendly to helps. The support person name is Ronald! I gave him no points for his not great services.

I opened a Kohl's charge card. On website clearly stated get 30% off today with opening of Kohl's charge. I opened up credit card, made a purchase and was only given 15% off. I called customer services immediately. I had to fight with them for over an hour on the phone to get the additional 15% off that the deal promised. They tried everything in the book to try and not give it to me. They even tried telling me this was not the first time it was using this charge card. After I had explained to them I just opened up the card 5 minutes prior to making my purchase. Make sure you check your receipt carefully. Kohl's will do anything to try and not give you the discounts they advertise. I actually think legally they have been in trouble with this in the past. I'm going to pay this 1st bill I get and cancel my card because of this transaction.

I purchased a dress, a pair of jeans, a pair of shoes and a shirt on my Kohl's charge and received their 15% fall savings. I had to return the dress because it was too big and they took off $10.00 of Kohl's cash (No Kohl's cash was used on this order) that I earned on that purchase but used 2 weeks later on another purchase!!! If I returned something from the purchase I used the cash on, I could understand, but I didn't use the Kohl's cash so why would they take it off of this dress?? It's just a gimmick to keep you coming back. So buyer beware... Don't ever return anything if you use the Kohl's cash!!!

I have called several times about the items I did not receive on my order. I have been told to wait a little longer on the first two calls. I finally asked them to credit my account and forget the rest of my order, they act like they can't hear me. She said she would replace the items. NO I want to be credited for the items. All reps are from another country, and it's very hard to understand them. I'm done with Kohl's online, and stores. They can keep their junk!!!

What is the purpose of having a website if you can't access any of your old credit card statements? I had to call customer service to request them. The first person I spoke with told me their system deletes everything from over a year ago. I demanded to speak with someone else who could actually help me and she continued to refuse! I asked to speak with a supervisor and she refused again! Unbelievable! I called the corporate number to complain but I probably ended up in the same call center. The second person who helped me actually did his job and was able to mail the statements I requested.

I ordered from Kohl's.com. All that came in the package were the items. No return form no invoice and no label. I am trying to return 2 of the 4 items. The first rep I spoke with said she can have UPS or FedEx actually come to the house to take the package. When I asked what to put inside the package to indicate what I’m returning so I can be properly credited. She put me on hold and another rep came on the phone. He said they would provide a free shipping label via email that would be all I needed. The next morning I revived an email from Kohl’s asking what was the reason for return. I emailed the reason and he said I need to return the items to the store! All I needed was a return form. What a mess.

I need to report a complaint regarding my $30.00 in Kohl's cash redeemable on September 24-30, 2018 for coupons earned September 13-23, 2018. I was in an automobile accident on Monday, September 17 last week and my car was towed to a body shop. I forgot to get my Kohl's cash slip out of my car when I remembered on Saturday, September 29 that I had to redeem it. I immediately called customer service to ask them to help me get a number off the slip I received and they were able to provide it to me from my purchase receipt BUT they overlooked telling me that I needed a Pin number as well.

It always needs to be plunged to be rid of solid waste. Absolutely the worst toilet I’ve ever used. Customer service points to everything But the toilet as the cause of the ongoing problems (Which are documented all over this page). $400 and I need to plunge the toilet EVERY TIME I DEFECATE. DON’T BUY ONE OF THESE.

I called because I’d like to either charge off my card or go on a hardship program due to their high 25.6 interest rate. The customer service representative asked how I could know of such a program, I responded that I’d been dealing with other credit card companies and they all do it. She said, "We only offer that to people who have had a card for 15-20 years" to which I responded, "Have y’all even been open that long?" Which I’m sure they haven’t. Horrible customer service, when I asked to speak to her supervisor she got off the phone for about 2 minutes and then sent me to a customer service survey to which I responded that all 1’s because they didn’t even try to take care of me. There was no option for me to get my situation resolved, they are the WORST CUSTOMER SERVICE EVER.

I was approved in store for a Kohl's charge this summer and although I was approved I still paid cash. Got my first statement with the cash payment showing and a zero balance. Didn't actually charge anything on the card for 2 months. After using it I scheduled an early payment, in the middle of the month. I got my new statement that showed it counted that payment as the one due, and my amount due was $0.00 on the first. I thought great so I scheduled another payment for the middle of the month again a week before the first. They took it on the first!

I have been trying to get a merchandise credit back for a online purchase I made back in July 2018. It has been over 2 and half months and I still have not received my full credit. Every person I speak to has to open a case number and each case number has not been resolved. Now they want me to purchase an item online and that is how I will receive my credit. I refuse to do this. I will never order online with them again and won't even shop in the store. They have really given poor customer service.

Made an online purchase at the store kiosk. After shopping around I found the same item but a size that fit better. Within a half an hour I called using the store's in-house phone to cancel my order. I was told by a representative that any changes would need to be done within a half an hour central time! I am on the east coast so he was off by one hour ahead. How is this a fair practice. I asked to speak with a supervisor but he said no one available. I would have to wait for the purchase to be shipped and return it to the store. Very unsatisfied with the customer service and their policy.

Within 1 minute after placing an online order, I tried to cancel it because I forgot to click "pick up in store" option. Now I am stuck with paying shipping. Ridiculous that I could not cancel my order. This happened to me one other time as well. I am so angry that they will not allow customers to cancel their order. I called the Kohl's number 855-564-5705 before 30 minutes of the order being placed had elapsed. NO HELP either. I will not use KOHL's Online ever again. I spend a lot of money at Kohl's and I am extremely upset with their absolutely ridiculous online policy for canceling orders timeline and lack of support for customers placing an order.

I bought a few pairs of pants and a pair of pajamas online. Before that, I carefully measured myself (based on their sizing chart) AND took the online quiz for sizing. When my order arrived, I tried them all on, and they were way too big. I was swimming in them. I was unable to return them to a store in person because the closest store is still too far from me. I did an online chat with customer service. I could tell the guy I chatted with did not have English as a first language. It was hard to understand some of what he wrote. However, he told me (and I confirmed, as I have the saved chat) that I would receive a shipping label to return the items by mail and would not be charged shipping. He said it would be sent to my email 24 to 48 hours.

I called the number on the receipt for a refund the corporate office was supposed to issue almost a month ago. I was on hold for over 6 1/2 hours. Fortunately, I was able to do other things while the automated message indicated they would answer at any minute. I did also leave a number for them to call me back on my other phone, in which they did not. The most unprofessional experience. They really need to not offer that service or re-think how the process should be for customer service. Not on their game.

I woke up this morning to my bank account being over-drafted due to Kohl's making an unauthorized payment on my charge account. I then called to see how that was possible, after 10 minutes of being on hold, the representative seemed to be having trouble finding how this happened, ultimately blamed me, saying that I was the one who initiated the payment through the app. That is absolutely not the case. I have every email I have been sent to verify when I have scheduled a payment and I do not have an email to confirm this payment was scheduled by me. I am beyond frustrated at the way they handled it and will be canceling my account once it is paid off.

I have spent HOURS trying to get a simple return label. When I get Dominican Republic or Mexico City or whatever, they say they "can't" transfer me to the US. (I found out this is a lie.) One is put on hold hours for a supervisor. Always "promised" a label in 48 hours that never comes. Finally one supervisor emailed me & asked for a photo of my items UPC label. I said, "I'm not unpacking it. Give me my money back or send a damn return label."

I ordered 2 pairs of different pants. First the order was delivered but I never got it. Their answer, "Go to post office to find it." They claimed it was delivered in my locked mailbox. I got my mailman who had been on vacation. He found it in the wrong mailbox. The quality was awful. I returned 1 pair and after I paid $8.95 shipping and $19.99 for pants they took off the discount I paid and only refunded me $16.95 with a great big SMILE. How nice!

I authorized an online Kohl's Customer Service representative to place an order for me. When I received the email confirmation a minute later, the order was incorrect. I immediately canceled the order (within 4 minutes of the agent placing it). I am not able to get a refund to my gift card which was used in part to pay for the order. First I am told it takes a day; then next day am told it takes 48 hours; then 48 hours later, told it takes 7-14 days!! I waited 22 minutes to be transferred to a supervisor, only to be transferred to voicemail! Never Again will I order from Kohl's, and I am willing to share this experience so that hopefully others will not order online from them either.

HORRIBLE CUSTOMER SERVICE. HORRIBLE MANAGERS. HORRIBLE CORPORATION. They DO NOT care about their customers. They only care about making money. Thieves! Liars! Con artists! That’s what they are. What a scummy excuse for a business...

Kohl's had me verify my new address MULTIPLE times down to the county (which is unusual) during a "BIG SALE." I never got a confirmation email for my order, but about a week letter I get a notice saying part of my order is delivered. I come home, nothing. There was a computer error, they sent my items to basically Timbuktu (a non-existent address in a completely different city and zip). I spent over 2 hours with customer service, they refused to send me to a supervisor, then finally I waited 45 minutes for supervisor who disconnected my call! Bullcrap. Filing a claim with BBB and my credit card company to get a refund. Total crap. Any other company would have said, "Our error, our bad." Not Kohl's. A waste of my life.

I recently ordered 2 bicycles from Kohls.com. The order was placed on hold to verify it was not a fraudulent purchase (I'm okay with that). The next day I called the number provided and the agent verified my identity and said she had released the order. Then she said I could go online and place the order again. I asked her why that was necessary if she released the order and she said, "never mind. I can do it." I confirmed the information with her and she said that was all that was needed and I hung up. Today I learned that she sent the order to the incorrect shipping address. When I called they asked if I could pick the order up from where it was delivered and take it to the correct address. Well- I am in California and the packages are in Michigan. So- NO.

Ordered a quilt online. Very nice product. This issue: Kohl's sent the wrong size and the bag had been opened and the shams were missing. Not my mistake. I contacted returns and they asked me to reorder immediately while he was on the phone so he could return the shipping cost to get another quilt. The hassle began when he did not send a return shipping label for pick-up of Queen quilt. It's been 3 1/2 weeks and I still don't have my king quilt, they have $150.00. And the box still sits in my garage. So I can't get them to send a return to me so I can do the right thing and get their Queen quilt back to them. I refuse to pay their shipping to return their mistake.

I have shopped Kohl’s for many years, about 10 years in fact. Clothes, shoes, Jewelry, small appliances etc. but in August 2018 I ordered a chaise lounge chair. My current chair is severely broke and I’m suffering painful hip dysplasia. I was in desperate need of a new chair. And when it arrived (Wed) September 5th, it was low quality construction and the bolts do not fit! I could not put the chair together and there was damage to the structure. Basically it is a huge Piece of crap. I called them to start the return pick up process. Was told 48 hours. Box is 6 foot x 4 foot size of refrigerator. Blocking my entry, bathroom and kitchen. I am partially disabled, so 48 hours is too long to wait for me. But, I wait. (Fri) Nothing! Then I called Fri, Sat & Mon... everyday I call Kohl’s.com. I get nothing but the same old lip service, “we will pick it up ASAP will expedite, put a rush on it”, "I’m sorry this is unacceptable..." "I’m doing everything I can... blah blah blah.

I ordered a wedding gift off the gift registry for my coworker. I specifically put my address as the ship to and bill to address. On Saturday it got delivered to my coworker's house. It was for a surprise shower! I was furious!!! I called their customer service and got transferred several times then was told the system automatically defaults to the registree's address. It would have been nice to know that ahead of time. I wrote an email to their corporate office and basically they told me sorry not our problem. I feel I should receive some sort of compensation because of their mistake! They just don't care!

I went into Kohl's in Rochester, NY to return a duplicate picture frame ($39.99 original price, on sale for $19.99) as was a gift had no receipt, was told I would get $3 back, then would go back on the shelf at sale price. I feel this is a very unfair practice. I could see if they were not carrying this any longer, but... I've been a long time Kohl's shopper, who will be not doing as much any longer.

I have been a loyal Kohl's customer for several years. I have a great payment history and have paid my entire balance off each month I made charges. This month there was an oversight and as I attempted to purchase items with a customer representative, I was told I had a balance of $8.19 and could not charge anything additional. I was shocked. I made a payment the previous month, but failed to pay 8.19, so I cannot charge anything. I have worked extremely hard to ensure I maintain good standing to prevent this kind of treatment. I was treated like a customer who was over his/her limit and inconsistently paid their bill. An executive contacted me, and apologized for the way I was treated, but not go above and beyond to keep me as a customer. I have paid my last payment to Kohl's. I will not be shopping there anymore and will close my account.

Don't know if this is a new policy but I have never encountered it before. Kohl's excludes virtually everything except the Croft and Barrow crap from their discounts. So you don't waste your time in going, read the fine print to see that just about everything is excluded. Done with Kohl's.

I was a loyal customer for many, many years until now... Kohl's gave FedEx and USPS my wrong address which was not the one showing in the original order. My town has two streets with the same name except for one is a Dr and the other is a Ln. My address is a Dr, but somehow (although the original order I placed online had the correct address) my package address was changed at Kohl's before it made it to the shipping companies.

After I changed my address online and purchased online, Kohl's shipped to my old out-of-state address. This was entirely their fault and after keeping me on hold excessively, the best offer they could make was to re-ship to my correct address and charge me twice for both the merchandise and the shipping. Since they used FedEx for the shipment, it is unlikely to be forwarded to me. So, thanks to Kohl's, I'm left with a credit card dispute and no merchandise.

Wow. I have shopped at Kohl’s for years and this experience will change that for me. I ordered some pants online and then discovered just after ordering them that one pair was going to be delivered to my home and the other two pairs were to be picked up at a store distant for me. I am not able to physically get to that store. It took me over a half hour online to find the customer service phone number. Once I called I was told that since it had been over 30 minutes since I ordered, my order could not be changed!

I decided to close my charge card because I didn't use it enough. They closed the card, but won't close the account. I can still login online. Tried several times online, so I finally called customer service. The representative told me his computer wouldn't let him and to call back, so I told them to get the manager. After waiting 10 minutes for a manager they hung up on me. Do not get a Kohl's charge card. It is a pain in the butt to close it. Customer service is horrible. I would give negative stars if possible.

I went to the SE location in Grand Rapids, MI today. I was shocked at the prices! I always used to find affordable clothing but not today at this store. Kohl's used to be my go to place for all the family's clothing. I was going to put it on my Kohl's credit if I could get 15% off. NO, NO, NO, that starts tomorrow. Other Kohl's have usually honored that request. I was not going to make a 45 minute car trip for the additional savings. You can have my Kohl's card back! They have lost a loyal customer!

I placed an order online and immediately after placing it realized that my billing address was correct, but my shipping address was my old address. I tried to update online with no success, and called customer service who told me they could do nothing about it since part of the order was pickup in store. They stated the only thing they could do was try to intercept the packages once the tracking numbers were created and they left the facility. I even spoke with a supervisor. I said, "So you are going to pay to ship these out, just so you can intercept them and have them returned to you?" The response was yes, that was all they could do. Unless I wanted to wait until tracking numbers were created and we could get on a conference call with the shipping companies to try to reroute the packages to my new address 3 states away.

My wife ordered a couple of items from Kohl’s to be retrieved at the Ohio/Spring Creek store in Plano, TX. Easy. Go into Kohl’s, walk to pick up area and, as Kohl’s brags in their advertisements, there’s no wait! Right? WRONG! I stood at the pick up window for 10 minutes and no one was there to help. The woman just a few feet away from me working Customer Service never even acknowledged I was there! I finally asked if anyone was working pick up and she said, “you’ll just have to wait.” But, I thought that was the point...NO WAIT. That’s what Kohl’s tells us! Bottom line, order elsewhere and have it delivered to your door. The pick up “no wait” service at Kohl’s is a typical corporate lie to gain your business.

Kohl's requires SSN for adding authorized user. This is THEIR policy only. This is not a federal customer ID issue. Another abuse of the SSN. Might as well apply for my own card. They are too lazy to use your driver's license, military ID or other form of federal or state ID.

My review is much like a previous one. I placed an order. Then I realized it was going to my old address. I am pretty sure I had changed my address with them. I tried to change the address, but could not. But we still owned the other house so I knew the shipment was coming in two packages... one UPS and one FEDEX. Well we go to the house every few days... so no problem.

I am getting married October 20, 2018. My Fiancé and I have registered at Target and Kohl’s. We were disappointed about the selection at Target, so tried again at Kohl’s. Kohl's has an enormous amount of kitchen appliances, utensils, cookware, tableware. I mean, THEY HAVE IT ALL, RIGHT? Here is where our problem sets in. 75% of our registry is with Kohl’s. Myself and numerous people have gone to their website to search/review my registry FOR MY WEDDING IN 2 MONTHS. And guess what my registry, which I have under my name, my fiancé's name, a "registry ID" that Kohl’s personally gave me for my registry. Go to search for it online. "No Results found". NO RESULTS FOUND? Yep, that's right!

If you key in your password incorrectly when signing in to shop, you have to submit a new password. ONE chance to type in wrong and I have to make up a new password. Ridiculous. Needless to say, I've had several forgotten passwords just because I missed a key or got it wrong for some reason... No wonder I can't remember, once chance and you have to start all over.

After returning all items from an online purchase to local store, only a partial refund was given. Complained to customer service 2x, one with a useless chat, finally learned today that when you use Kohl’s cash on a purchase, if you return items, you are penalized in that they deduct the K-cash from total of purchase, credit the balance to your account, and then you have to pay the difference! In essence, you have to refund the K-cash amount which turns up on your account as a balance due! Nowhere is there mention of this policy. What a scam!

They charged me twice for my order and are giving me the run-around to get it back. Not a small amount either. They will give me my money or suffer the consequences of all legal fees. You wait forever to talk to someone on the phone and then they just pass the buck. I used to like Kohl's but they like to play with other people's money.

Have had a credit account with Kohl's for over 20 years. Recently received a letter telling me my account was closed because they couldn't verify my physical address. By the way, the letter was sent to my physical address. I have received mail order items sent to this address. So I reapplied for a new credit account and I then received a denial due to payment history from a previous Kohl's charge account. I have only had one charge account with them. I also can produce 7 years of confirmation numbers for payments to Kohl's. Kohl's charge numbers are the same but they change the last 2 numbers every 18 to 24 months, starting with number 1. My last two numbers are 12.

Got a "Corp Rfnd" piece of paper 2 months ago. Called the phone # twice. 1st time waited an hour, then left a message. Never called back. 2nd time hung on 1 hour & finally hung up. Absolutely no Customer Service. Kohl's has stolen my money & not allowed any access to a resolution.

I have been waiting a month for a corporate check. My original credit card used has been reissued with a different number and couldn't be put back on that card. So instead of giving me cash back (They've gotten their money!) They said I had to get in store credit (Yah no.) or wait 7-10 days for them to send me a check. They kept the ring I returned (for diamonds falling out in mere months), have never sent me a check, and a month later still can't get through their resolution department. I've waited on the phone for an hour twice, left messages, left a call back number (where they say you won't lose your place in line, and still no callback or resolution. I call that not only bad customer service but theft. I refuse EVER purchase another single item from this store.

I have been a Kohl's customer for many years and like others have spent thousands of dollars. I recently placed an online order for 3 items from a wedding registry. One item was received crushed because it was shipped in a bag and not a box and one item was not received. After multiple phone calls with 20 plus minute hold times and a trip to the store, the crushed item was replaced. Customer service told me that they could issue a credit AND I could reorder it.

I finally got fed up and cancelled my charge card with Kohls. Never to do business with them EVER. This is the only charge card where I have a blemish on my record in an otherwise stellar credit score. The kicker is that it is over minor account balances of $50, $150 they manage to tack on late fees. I asked them to explain to me why it is they are the only charge card I have difficulty being able to pay on time. They make it very difficult to have access to statements, do not notify in advance of payments due or even past due amounts warnings. They were quick to offer to reverse late fees but I told them keep their fee, they already damaged my credit history. I want nothing to do with their slimy business practices. I'm over them and am ready to report to the state attorney generals office.

Kohl's has got the game down! Back in April of this year they have changed their way of thinking & doing business on their website since they are losing money big time & it is showing in their financial stock. Let's get down to the nitty gritty here on my review. So back in April it all started I can't even apply promo codes anymore since Kohl's has that all figured out the way they want it. When I try to put in a promo code it prompts up a error stating: You can only use 4. We know it's tempting (and I haven't used any code). It will take my Kohl's cash & Yes 2 rewards but that is all. Kohl's has this all figured out. They used to do free shipping with $49 but you only see that maybe 2 times in the year now.

I returned an item I purchased that was part of an order which there was 4 items for a total of $75.00. The item in question was $53.00 on sale and I had a 30% coupon so would bring it down to about $38.00. Other items were $18.00, $18.00 and $12.00. The cashier only refunded me $22.50 saying that I had received Kohl's cash and since I used the Kohl's cash they deduct the $10.00 off the return. I told her that I understand dividing the $10.00 up with all my items and deducting $2.50 but to take the whole $10.00 off when I needed the other items to even get the Kohl's cash was ridiculous and to forget it and give me the dress back, but was told it was too late and my card was already credited. I also questioned where the other money is off the product as I paid more even with the $10.00 off and she couldn't answer me. Will be cutting up my Kohl's card. That's for sure.

I have been a customer of Kohl's for many years and have spent thousands in this store but I am finally finished. I am tired of placing orders and then not receiving what I order because it is out of stock although it doesn't show that when I place my order. Also, when you return something, if you have used a coupon or Kohl's cash on the purchase, they do not apply it to what you have kept but split it between your items so if I have purchased $50 worth and I have used a $10 off coupon and I return $30 you would think my bill would be $10 but it isn't because they have split the originally $10 off and so the items returned that money is just lost.

These people are a joke to deal with & I've tried many times. They constantly mess up orders and then they make the customer pay S & H on orders they messed up on their end. Forget about Customer Service helping. They'll tell you they will take care of the problem & then they just don't. I swear they just tell you that so they can get you off of the phone. This has got to be the most frustrating company I ever dealt with. It really is no wonder Amazon is blowing all these other companies away. Amazon's customer service reigns supreme & especially compared to Kohl's. Never again!

I got a Kohl's charge card last year. I paid off each purchase after I received the order and haven't used the card since early this year. With all the energy around Prime Day this week, I was in a shopping mood and saw that Kohl's had some good coupons and so I placed an order on Kohls.com. Within a couple of minutes, I had an e-mail that my order had been canceled and to call them. I had this trouble with order cancellations last winter and when I'd call, I was told there was a fraud hold. I'm pretty sure that's the case this time, since I haven't used the card in months. However, they did the same thing to me last winter when I was placing orders every 2-3 weeks for a couple of months, which I thought weird.

Funny the last comment/frustration posted is so similar to mine!! I have outstanding credit (813) and I have auto pay set up for any and all credit cards I have to ensure that I am never late and any amounts due are paid in full and on time. This is the second time that Kohl's somehow misses sending me a paper statement and then the following month tries to charge a $27 late fee??? I have been able to call and get them to remove the late fee (twice now) however merely asking to set up auto-pay to "sweep any balance due directly from my checking account" is like asking them to move mountains!!!

WARNING - DO NOT ORDER. I bought 2 pillows online that I wanted to buy for my husband bad neck. They sent me the wrong ones... Then I had to return to store so they could reorder it which I live an hour away. When the second set arrive they are the same ones I had to bring back to the store. Been dealing with this issue for almost a month... I have called customer service. All they give me is excuse. I even found 2 different pillows that would work. Nope they couldn’t do anything with that unless I put more money into it...

So I tried setting up an auto pay because I was late on a payment so I call them. The guy answers. I make my late payment and ask him to set up auto pay. He tells me he can't do that over the phone (wtf?!?) and says I have to do it online so I TRY going to Kohl's website. I guess it doesn't exist? So I downloaded the app and it is IMPOSSIBLE to do this through the app. I don't know how long I spent trying to get this done. I've set up auto pay many times with many different companies but this one is impossible to do. Another thing I was trying to pay through the app and I ended up overpaying because my previous payments went through but it never sent me an email confirming it so I paid three times not knowing it went through. Tried to get a refund. The guy told me he couldn't help me with that... I used to like Kohl's but they have slowly made me hate this store.

I placed an online order for a Shark vacuum. I wanted to pick it up at a local store in Michigan. It kept defaulting to free shipment to my Florida address. After 3 attempts it appeared to be corrected to pick up in Michigan. When I received an email for the order it showed shipment to my Florida address, I immediately called and I was told the order had not gone through because of my suspicious email address (the same email address I have used for 15 years). Anyway the customer service person told me she was able to removed the order going to Florida, place a new order for pick up and unflag my email address, I picked up the vacuum in Michigan and I thought everything was fine.

Kohl's pressured me to sign up for something I did not want and the result was a huge unexpected bill. I am 76 years old, partially disabled, and have severe hearing loss. I have no active credit cards and always pay cash or use my bank debit card for store payments. I was brought by a friend to Kohl's in Pittsburgh to purchase a pair of trousers. I had never been in a Kohl's store before. When I checked out with my $35 purchase, the store clerk who spoke English with a heavy accent told me that if I joined their 'plan' I could receive emails of special discounts. I told her that I wanted to pay with my debit card and she took my debit card and an old driver's license that I had in my wallet and in the space of a couple minutes of paper work (while others waited behind me) urged me to sign up. I did so.

I was Kohl’s customer for 12 years, no late payment and then at the sudden they send me 30 days late payment for $ 40, I called and take care of the payment, then call me again to inform that they send my account for late payment to all credit bureaus. I never received an email or mail for amount due... Finally canceled my card and I will never shop Kohl’s again.

So my wife and I ordered a wedding gift from kohls.com from a wedding registry back on June 7. The wedding is this Friday July 6. After 2 weeks and the gift not being shipped, we call LAST Sunday, only to find that somebody dropped the ball and it had never been picked up by FedEx. We were given apologies and assured that it would be shipped the next day. Fast forward to today and after finding out that the beautiful young couple still had not received it, I made another call.

I purchased a pair of Converse sneakers on the website and when it was time for me to put my shipping address, they had changed my address electronically. I got my confirmation via email, and it shows the wrong address when I intentionally typed in the correct address. I order two different colored pair of sneakers where one is coming to the correct address but the other is going to a different address and I'm very upset about it.

I bought 5 of the same Vera Wang tops in different colors, they were the only blouses that I felt professional and cute in. I loved them but I had purchased the wrong size and needed to exchange them for a size larger. They didn't have a size larger in the store because mediums are very popular. I decided to just return them because I couldn't comfortably wear them. I had purchased the shirts for $29.99 each, but they only refunded me $4 for each shirt!!! I asked the customer service girl why I didn't get all of my money back and she told me that the shirts were now on sale for $4 and that they refund based on the current sale price. A Vera Wang top on sale for $4? Yeah, I didn't believe that. So, I found where that display was and they were still selling for $29.99. I was shorted over $100 in refunded money.

I will never be shopping at Kohl's again!!! I bought a TV online in November for Black Friday. I am a single mom so I didn't have help to hang it up. I left it in the box knowing that it would be safer in there. 7 months later, I finally have the help to hang it. We open the box and the TV is cracked. I call Kohl's and their warranty is only for 30 days on electronics bought during Nov & Dec. The crack is not covered by the LG warranty either. It will cost just as much to replace the screen as to buy a new one. I would not recommend buying from them unless you check all merchandise upon arrival! I am so disappointed with Kohl's and LG. Yes, I should have opened the box. I realize that now but that doesn't help me with the $400 loss. Please learn your lesson from me and open all packages that you order online, especially if it is Kohl's. I guess I'm grateful that I kept the broken TV safe for 7 months and learned a valuable lesson.

My online account and charge account were both compromised, Kohl’s thinks securing my card and account information is changing the very last number not the last two as claimed but only the last one from a 3 to a 4. Then I am told that even though at least 2 other people attempted to use the card I cannot have a new card number. The only thing I can do is close my account and reapply. REALLY??? Why is this considered acceptable??? If my Credit was number was stolen and someone else tried to use it I would get a new card with a whole new number on it. Why is it that your company thinks changing only the very last number from a 3 to a 4 protects anybody.

I am a 9 year Kohl's customer. Never missed a payment. I sent out a check like usual but apparently they didn't receive it. I received a statement in the following month but never opened it as I believed it to be a zero balance. I received a statement 2 months later which was unusual with a zero balance so I opened it and saw that my payment had not been received. I called immediately and made the payment. My credit was hit for over 60 points. I contacted corporate for a review and a credit reversal but they refused. They said it's black and white to them. A payment wasn't made. They refused to consider my perfect 9 year payment history. They said it is not their fault the payment wasn't made. I asked why no phone call was made when the payment was missed. That is not their policy. I have cancelled my card and will never shop there again.

I ordered a swimsuit and the top was shipped correct then 5 days later I received the bottoms. Not only were they the wrong brand name they also had the wrong size on the tag in the bottoms and the correct size on the skew tag connected to the bottoms. I called and was told that I would have to go to the store to return the item, which if that was the case I would have just gone to the store in the first place. I have to be inconvenienced because they dropped the ball. Then I was told the correct name brand and size bottoms would be delivered next day shipping for the inconvenience. I said, "Ok that's fair enough."

I placed an order and didn’t realize that it was shipping to my old address until I received my tracking number. I called and explained that the package hadn’t been shipped yet and that I needed to change the address. They said, "I’m sorry. It’s been over twenty minutes we cannot change the address." Long story short they wouldn’t help me and suggested that I accept the loss and reorder.

I have been a loyal customer for 35 years. Last month my payment did not get made (forgot to hit the final button on electronic payment). This got reported to my credit history and caused my rating to go from excellent to good (dropped 100 points). Contacted Kohl's to have them remove it from my credit history and they said they "can't" do that. Talked to two reps who both said they can't so I cancelled my charge and told them I will never shop Kohl's again! Way to treat a customer of 35 years!!!

Sent to Kohl's: "My experience with Kohl's teaches me that you are in no way competitive with companies like Amazon, Macy's, or even Target in the online sales and customer service sphere. I say this after years of ordering things online from Kohls and other companies and then dealing with the returns process from time to time. Kohl's makes it very difficult to return items (customer pays, unlike other online retailers), and almost every time the returned item is not refunded at the same price paid (your customer service says they are not able to determine why an item was not refunded at the price paid).

Do NOT believe Kohl’s lies about Hassle Free returns. I'm disabled and sick and order 90% of everything on-line. Kohl’s is ALWAYS an issue and today was final straw as they refused a return I just got and when reached out to 3 levels of management I got zero response. Guess they don't work on Fridays. When the rest of my order comes it will be returned and I will never purchase from Kohl’s again!!!

I placed a large online order since they have such a no hassle return policy. Well if you return a $4 item that was part $50 purchase and you received $10 Kohl's cash they will take away the whole $10 Kohl's cash you earned. And say you decide to return another item they will again take back the $10 Kohl's cash off of another return. Meaning they are making money off of you. Kohl's cash isn't a reward at all, it's how they manipulate you into paying way too much and overcharging you.

I placed order on April 20, 2018 for 5 items but I didn’t receive one of the items. So I called customer service to explain that my package is lost because I haven’t received it. After 2 months investing I still haven’t received a refund or the item I really wanted. Every time I would call I would receive promises that as soon as investigations goes through I will receive my refund. I’ve spoken with 2 supervisors and they both promise that I will eventually get a refund. TERRIBLE CUSTOMER SERVICE!!!

An outdated promotional sign was not honored by one of the store managers at the Woodland Park, New Jersey store. The exact words of a Kohl’s associate, “there are continued complaints because of these expired promotional signs.” Apparently Kohl’s runs a 25 or 30% off new Kohl’s card application. The additional discount is applied to your purchase at the time of the application. This one particular sign in question was up above a double tall rack display. Meaning, there is a rack of garments approximately chest level and another rack of garments overhead. If you need to reach clothes on the top rack a long “grabber” is available to facilitate shoppers.

I purchased a few pair of their black sateen pants. After washing and wearing the stink to high heaven. The smell is atrocious and gets worse with every wash. They are being returned and you can be sure I won't be purchasing them ever again.

Kohl's advertised free shipping ALL orders. Well, I got charged a surcharge of over $60. How is that free shipping on ALL orders? Thank goodness the item was damaged because when I returned it they told me that they only refund the surcharge on defective or damaged items. I will not be shopping at Kohl's again. This is very underhanded and misleading advertising. It didn't say all orders except those weighting ** lbs or more. Notice the amount paid is $419.47. They were only going to refund $355.87. Even the manager couldn't figure out the discrepancy at first. The charges were so well hidden. Oh, and only one box of the shipment had a packing slip attached and the bottom half to make returns was torn off.

Purchased new leather billfold with SmartPhone charger advertised to be able to be used with ALL Smartphones including 7 Plus and 8 Plus iPhones. This SmartPhone charger is being sold in multiple products in Stone & Co purses and billfolds at Kohl’s online. Found that the product is only 1800 MHz and this information was NOT listed on the website. It did not have any manual or instructions enclosed with the product - only a pamphlet that stated the product had a year warranty with spaces to be filled out for model type, serial number, date of purchase and the instructions to go to iWalk website to download manual there. Went to website and could not find the product listed anywhere as this company NO longer makes this product (it is obsolete) and had NO manual for this model either and kept saying for ANY product to have warranty coverage, a serial number from the product must be provided.

The music is offensive and noisy which makes it hard to think so I don't go to Kohl's anymore. You really need to turn it down. Last time, Men. Falls, I walked in one door and out the other. We could not hear each other talking.

Never a problem with returning a purchase, large or small, rugs or underwear, mattresses or bedding to snuggle up in. Always a pleasant experience, even if you can’t find the original receipts.

We have had a hard time getting payments processed for our Kohl's Charge Card for years now. My wife and I share an account and when they set up the account, they recorded some of my information and some of hers. As such, whenever she goes to make a payment over the phone, they don't let her and require that she drives 40 minutes to the nearest Kohl's to pay in person. To avoid this ridiculous hassle I finally set up the Kohl's Android app on my phone so I could link it to a payment method and save her the trip.

I love the coupons, and no exceptions. The styles are up to date even for the curvy woman. The jewelry is always very nice, good quality and priced just right.

As an MVC card holder, I have cut my card up, will pay off my balance and vow to support other local businesses, all while driving right past Kohl's. This business is unethical and will cheat you every way they can. Purchased two pairs of shoes online. Went to the store to do an exchange. They did not have my size in the store but were available online. The catch is - the shoes were no longer on sale and my 30% coupon no longer valid. I would have had to pay double for an even exchange of the same shoes - just a different size. Therefore you cannot get an equal exchange. I do believe this type of business requires a class action lawsuit. The Kohl's cash is just a marketing gimmick to get you back in the store. I hope to be taken off all future mailings for this store. Check the tags - You are supporting China not America.

I have never seen a manager so rude and disrespectful of a customer in my life. I tried to buy some dress clothes for my son at the store on rte 30 in Frankfort IL on Sunday May 27th. I had read a sign wrong and questioned the price of a shirt. First the manager told us that we should learn to read the signs, when I asked her to go look to make sure, she huffed and puffed about it... After 10 minutes of waiting for her to come back she returned and said "Oh I forgot you were here". She repeated what she said initially. I asked her if she looked at the sign, she looked me in the eyes, rolled her eyes and ignored me.

The store is attractive and laid out well - I can easily find what I'm looking for. It has a nice assortment of items in most all departments. There is clothing for people of all ages, including older women - that pleases me because lately, some stores seem to have only fashions for young people. Prices are affordable and merchandise is of good quality. It is a fun store to browse because there is always something new, especially seasonal items.

I purchased two pairs of jeans three months ago. They had "factory rips" in them, so I returned them by US mail. Within a month, I received credit for one pair. I have called, chatted, emailed about this problem for the last three months. They keep telling me I was credited. I keep explaining that I returned two items but was only credited for one. This is the second time they have messed up on a credit. I filed a dispute with my credit card company, and they sided with Kohl's! I am done with them both. I have given everyone all relevant information, to no avail. Consumers are being screwed.

Wanted to purchase a particular potato masher. Store did not have it but was available online. Customer service at store said no shipping charge if ordered at the kiosks, but neither store kiosk worked. Went online to purchase it, but the item was no longer available to buy.

I love shopping at Kohl's as the clothing is well made and when on sale I stick up. I also like the Kohl's Cash I get when I spend $50. Their clearance items are at a fraction of original cost where other department chains mostly take off on a couple dollars and give no other benefits like Kohl's Cash. I highly recommend shopping at Kohl's.

I love Kohl's coupons and register discounts. One helpful associate called another store to find an item that was on sale! They always have my size in shoes!!!

I am done with Kohl's and will not shop there any longer. I've had credit card with them for some years now, never late on payments. Recently, my acct has been having double ACH withdrawals and when I am trying to cancel one they don't cancel and take my money out twice. I called for them to refund my second payment and they refused to. So, I will never shop there again and I am closing this credit card account. Thank you.

I have been shopping with Kohl's for years and never had any problems. Just a few year back I decided to sign up for their online experience and I have regret it since. For some reason their online system can't seem to remember my password. Each time I would reset my password, I then login, shop, then sign out. If I decide to log in within the hour or the next day with my new password,— it doesn't recognize it. This has been going on for years. I have called customer service plenty and they would reset my account to set up a NEW password (yet again) and it's the same outcome. I log in, I shop, I log out and then want to go back in the next day or hour and, BOOM! — it doesn't recognize my password.

I find shopping at Kohl's hit or miss. I either walk out with a huge bag of stuff or empty handed. It would be nice if they had more people on the floor to help you find things, however whenever I ask an employee for help they are always helpful. The clothing quality is average, there is a wide range of styles.

Kohl's is a great place to shop, returns are very easy. If you can't find it in the store, you can go online and have it delivered to your favorite store and don't pay for shipping. Love the Kohl's cash too and the prices are great.

Their coupons and sales make for great shopping. Service is excellent as is return policy. Love the Kohl's Cares products. And at good prices they make good gifts.

Kohl's.com is the only business I'm aware of that cannot find a way to do an even exchange online. I received a broken grill and wanted the same thing only not broken. I was told that even exchanges are only available going into the store. Often I have found that the store does not have the same items available, plus it wasn't convenient for me to go in. I spent nearly an hour talking to one representative after another. They finally promised to match a new charge for a new grill to the refund amount. That didn't happen. By the time they deducted my redeemed Kohl's cash and other discounts, they refunded two dollars and change and charged me approximately 6 times that amount. They lied and they do not care. I have been told so many contradictory things by online representatives that I'm lost.

Kohl's is my favorite retail store. The prices are mostly fair and I really like the brand names they carry. The sales are great as are the coupons which you can use as well. The Yes2You program is very reasonable as some stores you never seem to get the reward.

Kohl's has long long lines and sales staff with no knowledge of products or prices. Have left the store many times with no purchase. I thought I would order on their website. That was even more frustrating than the store. I like a lot of their products, but I am ready to give up on Kohl’s. It shouldn’t be this hard to spend a lot of money.

Kohl's always have great discounts and sales. Customer friendly and always helpful. I have my own Kohl's store I like the most even when it's a few more miles than one closest to my house. Love shopping @ Kohl's.

With Kohl's coupons and Kohl's Cash, you can pick up some great bargains. Easy returns too - both from online orders and in-store shopping. Their name brands & store brands are usually great, you can shop depending on your style and tastes.

I would like to see Kohl's supply electric wheelchairs for the disabled customers. Otherwise I feel Kohl's does a great job giving a good price for its merchandise.

I received the wrong order from Kohls.com twice. I was told I can return my item back to the store & reorder the item online paying an additional cost. I spoke to a Supervisor to express my dissatisfaction of having to re-purchasing the item while waiting for a refund & the inconvenience of returning it to a store. When I decided to repurchase online I asked for the shipping fee to be waived due to Kohl's error. The supervisor expressed to me that she will not waive the fee and was rude. That is terrible customer service for someone who spent over $300 in their store within two weeks & Kohl's refused to waive an $8 shipping cost. I will be returning all my recent purchases & will not be a consumer of a store that does not value their customers.

I, recently, purchased a polo shirt from Kohl's and other items. When I checked out, I was told I had earned 10 dollars in Kohl's rewards, but must redeem it in a short period of time. During the allotted time, I returned and made another purchase. Later, the polo shirt I purchased proved to be defective, as the threading unraveled. I took the shirt back to the store, with receipt in hand, to buy a different shirt in its place and was told that I would be refunded 10 dollars less because I used the "reward". I did not understand the logic in the situation and stated it to the attendant, politely. She tried to tell me that because I brought the defective shirt back, Kohl's revoked the 10 dollar reward, regardless of the fact that I was there to replace the shirt with another from the same brand. I, then, made my purchases and left the store. I, honestly, felt like I was cheated and lied to by this company's shady tactics and will never shop there again.

Many times will use online for in store pickup. Price is the same and ensures that the item will be availability especially if sale. Beware if you order from internet min purchase $ to avoid S&H. If you use in store ordering no S&H minimum.

I am a consistent online shopper. I have never shopped at Kohl's or used Kohls.com before but in looking for a trench coat they had exactly what I wanted. I am a consistent size but ordered large instead of medium to give room for a sweater. It came, was lovely, but definitely too small. I tried to contact the company and spent hours on the phone over several days. The online instructions did not work so I needed a person. Finally I got a gentlemen who apologized profusely and told me that I would receive a mailing label and the rest would be easy. Days passed and I was told it takes two weeks The two weeks passed and I received the following:

Kohl's Charge Card - I paid my Bill and even got the statement that I paid it! I made sure I had the money in my bank account to take it and instead of taking it they just reversed it! I doubled check all my information and it was correct! Beware of this card, especially if you are trying to build up your credit! They will purposely not take your payment and then charge you a late fee! Scam Scam Scam!

Back in February I ordered a comforter. A month later it still had not come. I went on the chat portion of their website and I was told that it would go to their team members and I would get a reply. I never got a reply I never got my money back. I then ordered four Eye Vacs. Once again I did not receive them. After calling and using the chat again I was told the same thing. It wasn't until I demanded a manager and threaten them with the Better Business Bureau and the FTC that I was told that they were being held at the FedEx facility near me. And that I would have to go get them.

Called customer service over phone before driving to Kohl’s. I knowledgeable rep checked sku and advised me item was not in stock but advised me if I had receipt I would get store credit or refund. After driving 25 minutes to store Store manager Brian with no customer service skills or rapport after advising him to train reps not to give out wrong info... He did nothing to coach rep after I pointed out who I spoke with and she acknowledging... Very rude exp with no empathy. That’s why I don’t shop at that store or my friends and family.

I ordered some jeans from Kohls.com and when they arrived they were not the correct jeans. I spoke to 4 different individuals from Kohl's "customer service" who all replied with the same response. Take the item back to the store and order it again. The whole reason I shopped online was because I didn't want to go to the store. Now I have to go to the store and wait while another pair of jeans is shipped to me. This company takes no responsibility and doesn't care that their mistakes inconvenience their loyal customers. I would like for them to just send a new pair. Overnight it to me. Do something to make it right.

I ordered some clothing online from Kohl's. I had a question but could not find a telephone number anywhere on the website for someone to answer my questions. I decided to return the items but could not believe what I was reading. All item came to me in a plastic bag but in able to return it I WOULD HAVE TO MAIL IT BACK IN A BOX. I am a senior who has a problem walking so I was very upset that I had to get a box and go to the post office to send it back to the cost of $12.00. I wonder if there are people out there who do not bother to return items because of what they have to do? If a box was so important then why didn't they send the items in a box to begin with. I will never do business with Kohl's again, but I think someone should check to see if this is fair. No telephone numbers, and having to mail items back in a box at a larger cost than mailing back in the plastic bag that they mailed the items to me.

If I could give this store zero stars I would . I have had nothing but trouble ordering online these last two times. Don’t bother calling customer service. I was transferred to 3 different persons. One CSR. Said, “sorry I don’t know what to tell you,”. So what did I do? I placed an order after they transferred me to yet another person. Needless to say, I never received an order confirmation.

I purchased over $300 worth of clothing almost a month ago and it took almost two weeks to arrive!! Kohl's has really gone downhill the last couple of years in their ordering process! So this past week I went to one of the nearby Kohl's stores to return some of the items I purchased that didn't work for me. I was APPALLED that SEVERAL of the items that I ordered online were not carried in the store and since the UPC codes didn't work in their system the guy told me I had to keep the items!! SAY WHAT???

Went to Kohl's in Victorville around 10:30 am. They supposedly are open but you would never know it with the amount of workers, I looked all over. Nobody in any dept throughout the store to help. Felt like I was in some twilight zone movie. It was so empty and lacking of workers. They called at front desk and nobody ever came. Very bad service. If they cannot afford to hire workers then they should just close up!

Last Fri., I paid 200+ on my Kohl's cc to pay it off. I did this online. I never received a confirmation, or a text or an email, saying that I paid. I went back online to my account 4 days in a row, did not show payment. So the next Tuesday, I went online and made a payment again, because I did not want to get a late fee. Immediately got an email, saying I had made a payment. Well, today, Wed., both payments came out of my bank account and caused me an overdraft of 35.00. I called and talked to Kohl's customer service. They said they could not put the money back on my credit card, they would have to mail me a check, which will take 2 weeks. As soon as I receive the check (for the now credit balance on my Kohl's Credit Card), I will not be shopping at Kohl's ever again. I am very disappointed in their customer service.

I placed an order with Kohl's online. Got an error message that my order did not go through, needless to say I tried 5 times to correct the "errors"! Lo and behold they charged my account 5 times and I do not have an order confirmation. Customer service and the manager of customer service would not help me to correct these charges. I was told I have to wait the week , receive the product then return them for a refund as I missed the 30 minute window to cancel my order. I am beyond aggravated with this store. The customer service rep. told me they changed their software and were having difficulties all day, but they tried to blame me the error. NEVER will I shop at Kohl's again!

I bought a pair of jeans for $50.00. There was a promotion when I bought them, buy one pair for $50.00, get another for 1/2 off. Well, I didn't have time to find another pair in my size, so I just bought the one pair at $50.00. Well, at the time, I didn't look at my receipt, but right away on the receipt it says return value $37.50. So, even though I didn't buy two pairs of jeans, they would only give me back $37.50 when I returned them. That is a total scam. I shouldn't be forced to do a promotion, it should be my choice. It is truly sad that a store has to find ways to scam their good customers. Goodbye Kohl's, never again.

I paid the bill with cash in store. Two months later I get hit with a low credit score. By then I'd thrown away the receipt. Never throw away your receipts! Why didn't they email me or send letters about the "unpaid" balance? I had to pay the same bill twice plus late 2 fees! On top of that, when I used their automated payment system, it hadn't told me the correct amount to be paid. The following day I had a late fee. I talked to so many people and they were all unhelpful. They refused to write to the credit bureau and they've taken so much money from me at this point. I canceled my charge card. BEWARE!

They have untrained customer representatives as they do not know how to handle the customer's call and give wrong information to customers. Lack of knowledge of company policies. The Kohl's whole database system is worst as it keeps cancelling the order placed by the customers even the customers place orders frequently. So, the customer has to call every time after placing an order which is tedious and waste of time. And if you call the customer service for this problem, the only thing they say is,'we do not know about it, it's not us, it's the system'. Who controls the system then?

Purchased an item for $52.08, received a bill for that amount with a due date of 4/11/18. I returned the item on 3/28/18 leaving a zero balance. The same day I purchased an item for $40.17. Received my new bill today 4/16/18 with a $15.00 late charge. Kohl's explanation "I didn't make a minimum payment." They don't consider a credit to be a payment. The only way they agreed to remove the late charge was if I paid my new bill today. I did pay it and cut up the credit card. Will not shop at Kohl's again.

Kohl’s just isn’t the place for me. I’d rather go to the Goodwill. All the shoes for sale look used or worn at least a few times and returned. They don’t have good brands and a poor selection in all departments. Also, they overcharge for crappy brands. I’d rather pay more at Von Maur or go to their sale rack because the stuff looks new and is in order.

Kohl's customer service is horrible. They cut off your online account access, if you are late with your payment, which is insane. They refuse to allow you to pay your bill online if you're late, so how can you pay you ask? You must pay by phone or go in the store, and every CSR that answers the phone will only accept your credit card information to pay your bill over the phone. Online access is only for "certain" customer. Trust me, they are not worth the headache, go to MACY's. I called Customer Service a total of 5 times, and spent over 2 1/2 hours on the phone, and I still have not paid my bill because the Kohl's CSR refuse to assist me.

Customer Service is located out of the United States and hard to communicate with. Tried to return a damaged computer desk, It took three weeks of phone calls to them, promises of callbacks that never happened, and finally only picked up one of the packages. Took another week to get the second package finally picked up. I was lied to, talked down to, one even said he was in Mexico City and couldn't do anything. All has been documented and I filed with BBB also.

I was visiting family in Buffalo (December) and we were out shopping at a Kohl's... I saw a shirt that I liked, and used my Kohl's charge card to buy it, a little under $20. Since I always keep my balance at $0, I paid online when I got home. I normally paid through my bank, but used the Kohl's site this time. In February I got an e-mail from Kohl's about a yearly privacy statement and a new balance due.

Purchased three 4-piece Fiesta dinnerware sets online from Kohl's. Dinnerware set stated free gift with purchase. I was not aware I was supposed to pick a free item. Thought the free items would be added to my order so when I received my order, no free gift was included. Called Kohl's online and because my order was delivered, no gift can be sent. So I'm out of three free gifts, a total of 30 dollars.

Kohl's decides to cancel my first (and last) online order for no logical reason besides them thinking it is fraud because it is the first time I place an order for them. So there goes my time wasted online shopping. They want me to call a number... I don't think so. You lost a customer and potential recurring buyer and I can care less.

Do not buy any of the Vera Wang purses at Kohl’s. I bought a red purse there not more than a couple of years ago. I put it in my closet and basically forgot I had bought it. I got it off of my shelf today in my closet thinking I could take it to church tomorrow and this is what I found. See pictures. I’ve never used it at all, still has the plastic over the Vera Wang logo and paper stuffed inside when I bought it. It’s totally cracked all over and can never be used. I’m sure I got it on sale but they aren’t cheap prices on these Vera Wang bags. I’ll never buy a purse at Kohl’s again and I have been a regular shopper for years now.

I attempted to place an order online today like I’ve done hundreds of times. My password didn’t work so I requested an email link to change my password. The new password didn’t work either. I tried many times throughout the day and changed the password many times but I was never able to login. Tonight I called customer service and spoke to someone who said he emailed a link. I hung up. Tried the link to change my password but it didn’t work. I called again and got the same apology and assurance I would receive a emailed link to change my password. I got an email from Kohl's thanking Gerry?? For his underwear order. That really angered me so I called again. This guy apologized, said he could see the order and deleted it. He then said he was closing my account and setting a new one up.

Kohl's corporate does not know what they are doing. They cannot take any knowledge that people from their company can do the job. They have not send me a paper bill in over 19 months. They said I called to send them a e-bill instead but I never did. I called and told then I was hacked. And my email accounts and my bank they said someone being using and paying the bill. I said I had my old card from 1994 that it. They charge over 2,000. So watch out.

Kohl's has poor communication and lack of follow through. I started missing my payment date and was charged 37 dollars which was 10 dollars more than the payment. That was back in September and they just now decided to report that I was 30 days late which dropped my credit score 100 points! I made arrangements with them prior to them doing this. As of tonight my account is paid in full and I will be closing my account. I was always told that "the customer is always right".

Do wish I could have found someone in bedding to help me with my Pillow purchase. Had to go to service counter. While they did help still unable the size pillow I was looking for.

I ordered two thin weight sweaters online and took advantage of several discounts. I indicated that I wanted them shipped to my home and the shipping and handling came up to almost 18.00-I cancelled the order. Later in the day, I ordered the same two sweaters without any discounts and the shipping and handling came to 8.00. There should not be a difference in the shipping and handling regardless of the discounts you use.

Extremely happy with value and ease of return, if necessary. Their product is good and lasts and children's clothing is excellent.

When checking out at Kohl's I noticed a sign that said "Get 30% off your purchase today when you open a Kohl's account." I go through the process of getting approved for the account and as the transaction is being completed I'm told that the 30% discount doesn't apply to Levi's products. Ok, well maybe your sign should have some time type of qualifier, something as simple as (Not available of all products/brands). I call Customer Service and they can't do anything about it, all they could tell me was the products on the website are marked appropriately - well so what, I called you about the problem at the store. I cancelled my account.

Kohl's used to be my favorite store but in the last couple of years, they have gone downhill. The merchandise is often frumpy and slanted toward the Hispanic population. Displays are not neat and often my size is not available. Coupon offers not as valuable and now I hear that they will be reducing inventory. I would love to see them return to their high quality or I will stop shopping there altogether.

Returns - After my mother bought me a purse and my daughter jeans we didn't like and wanted to exchange for something different. Not knowing they have changed their policy and knowing my mother in law spent over $100 all we got in exchange for store credit was $31!!! I am absolutely disgusted that they 1- Can take my mother in law's money and not even give store credit in exchange! I'm not asking for cash!!! Last Christmas my mother in law bought me a beautiful Vera Wang purse but wasn't really my style, returned it at Kohl's and (my mother in law spent $60) they gave me store credit for full value which was almost $200!!! This is by far the WORST change and now the worst store! I honestly cannot believe they are allowed to rip off their customers like this! #BoycottKohls

The employees were very helpful and courteous. I also found them to be happy and positive, they guided me to different parts of the store, showed me the men's dressings room and made me feel good about shopping there.

Kohl's always has a great selection of items and the prices are reasonable. They are always busy when I shop there and open other registers to make your wait shorter. Great store.

I have ordered twice from Kohls.com, both times I've had issues. The first time I ordered Solitaire Earrings, when I received them one earring was bigger than the other. I figured Hey mistakes happen, whatever I’ll just return them. The second time I ordered 5 panels of curtains, when I received them it only had 4. I called and they would not send me the one they had left out after I had already paid for it! They literally wanted me to pay for another one right then over the phone, and then give me a credit on my account, No thank you, that is the LAST time I ever order from Kohls.com.

I was able to get a placemat for 59 cents instead of $6.99 which was the regular price. I always find bargains at the closeout shelves, that is how I gather my decorating material for each month. I decorate my table, three buffets and coffee table for almost pennies on the dollar by using the sales.

Kohl's always has coupons and good and holiday sales. Their products are usually top of the line and their return policy is easy and good.

I needed to return some items that I had purchased on Amazon.com. I was surprised to see that there was a free option of returning the merchandise through my participating local Kohl's store. I went through all the steps required at the point of return and received the return receipts for each returned item. I was a happy camper. After about a week, realizing that I still did not get a refund from Amazon, I started "digging in".

The aisle were too narrow making it hard to get a cart through. And lines were long. Not enough clerks when I was there. Also, some products were picked over. But customer service was excellent.

I bought a set of earbuds at Kohl's that would play the music but not the words. When I went to return them I was told I could not get my money back and I could not exchange them either. This is so very unfair. They took my money and I got nothing for it but a product that doesn't work!! I am furious! I will never shop there again!

I will never do business with Kohl's again. They delivered a package to my old address, despite the fact that I changed the primary address to my current one, and they will not pick it up and redeliver it. I cannot drive to the address and pick it up because I suffer from a seizure disorder, my husband cannot drive because he has brain cancer, and my mother-in-law who currently lives there is nearly 80 and cannot drive the distance to our house. Absolutely poor customer service and a total lack of empathy; shame on you Kohl's!

I love shopping Kohl's sales. They have great deal, even on name brands. Returns are easy, and you don't even need the receipt if you used Kohl's charge.

I was in the clearance section of Kohl's and found a shirt in the discount rack. I took it to the register and was told that it was not clearance. I went back and found a similar shirt that was discounted to $8.00. I was told by manager Tracy that I would not get a discount for my shirt, even though everyone agreed that I pulled it from the discount rack. I talked to the district manager Shannon and was told the same thing. I called corporate office and was directed to the Presidents office. I was unable to talk to a live human and was unable to resolve my dispute. The discount area was messy and very dangerous, which didn't seem to bother the manager or the District Manager. I will never return to a Kohl's again.

Kohl's charges an unrealistic seemingly illegal amount for any time you pay your account later. I have been charged 100% fee for a late payment on a 24.00 account. The people who plan and run this seem like Thieves.

Five hours on the phone with six separate customer service personnel to request information on how to return pants to a store out of state. No one could answer whether or not I could mail it back at my expense. After the first hour a supervisor, for whom I waited on hold for 25 minutes replied, "To tell you the truth, you can't mail the item to us." Okay. Two more hours where I learn that I can mail it in, then can't. I wait a week. It takes that much time to gain distance from the awful feeling of being treated so dismissively, let alone badgered to provide a post call 'survey' that likely isn't read. A week later, magic! I call again and a rep zealously enters a request to order the same pants online - promising that once I receive these (billing my credit card twice) I can return what I have to the store with a return label. Too good to be true.

Called to put my daughter on my account as an authorized user (like they told me to). I was told because her last name is not the same as mine - it could not be done. SERIOUSLY! In this day and age last names of children and their Moms are very frequently different. Called the local store (where daughter shops) and they were not willing to help in any way.

Ordered 4 pairs of Men’s Nike sneakers in the mail at the same time. All four pairs were shipped separately. I received my first pair today and bam, they are used! Not only were they used but they were a cheaper model of what I paid for. I’m disputing my card! I talked to your customer service and they did nothing!

I was given a corporate refund receipt and was told I would receive it in approx. two weeks. I waited over a month and nothing. I called corporate to ask for update. Was difficult getting through. They finally called me and said they had a few questions before they could send out refund. Why didn't they contact me before I called them. They had all my information. I finally received my merchandise credit a couple of weeks after speaking to them. A few years ago, same thing, I was to get a corporate refund. Never got it. I forgot about it and then I couldn't find receipt so they kept my money. I suppose they were hoping I would forget again and not call. Customer service when calling Kohl's corporate is the worse. Hang on to your receipts!!! They are quick to keep your money.

Was ordering on-line 2 capri pants which was suppose to be on sale thru March 7 2018. Went about ordering. Tried to use my 20% code with my credit card which was not applicable. Going thru the check out process I selected to ship to my nearest store to eliminate the shipping cost. After selecting the store near me a pop up says "cannot ship to my store". "Pick another location less than 50 miles away." So I pick another store and another pop up "cannot ship to that store". OK SO IT LOOKS LIKE THEY WANT ME TO PAY FOR SHIPPING. AND DIDN'T APPLY MY MAIL TO COUPON OF 20%. WHAT A SCAM!!! I will never never shop here again. They need to get investigated with their business practices.

Placed an online order. Although I had changed my address with the company over a year before, the order was sent to my old address. They tell me they can't help me because the order was sent to an address they had on file for me. Buyer beware!

If I could give this 0 stars I would. On 2/24 I ordered a television which was on sale for 299.00. I paid off my charge card and added an additional 20.00 for taxes etc. I also used a 25 gift card. I received the order confirmation. This morning I received an email telling me the order was cancelled and provided a phone number to call. It was fraud control and they needed to verify identity. Fine, that was done and then I was told she couldn't release the order because I used a gift card. Transferred me to Kohls.com who offered to give me the gift card and a 50 credit for the Kohl's cash I didn't get.

My package was lost in the mail and Kohl's would not speak to me until it was lost for 14 days. This was a 350$ vacuum that I purchased with 30% off. Kohl's refunded me 190$ after ANOTHER MONTH which is much LESS than what I paid for the vacuum. I have been speaking with customer service since January 15th due to order issues and I cannot believe Kohl's is now STEALING from me. This is disgusting. My hard has been destroyed. I will never shop here again and I will do anything I can to spread the word.

Kohl's department store. I moved and haven't received my bill yet. I thought my bill was on the 16th so I made my payments the 16th. Found out they were the 15th, and I made the payments the following morning twice, I was just a few hours late and they still won't take the late charges off.

I called customer service as I received the wrong item. I live an hour away from the store and was told to donate the item and I would receive a credit in the mail. A month later and nothing. I call and they tell me to return the item they told me I could donate. I have been a Kohl's MVC card holder for 20+ years. Time to change stores.