Kohl's Reviews

I rushed back to the Ladies area and found my friend. She told me that two women and a man came up to her in the dressing room and told her to leave. She did not understand until they offered her to use the MEN's dressing room! She was so emberassed and humiliated she just wanted to leave. I asked her who had spoke to her and she could only find one of the women. I went over to the lady and asked why my friend was asked to leave, the lady responded "obviously" and pointed to my friend. I was SHOCKED! I asked if she wanted to see her driver's license to check if she was really a girl.

She called the manager and he just told me that there had been a complaint by a customer and that he simply was following protocal. I told him he should not dicriminate by the way people look, and that there are a lot of overweight, humbly looking people in this world and you cannot walk around kicking them out of places because you don't like the way they look. His assumtions were horrifying! My friend is humiliated, embarrassed and ashamed of her looks now that she was publically called out for not being "pretty" enough for Kohl's!

The response from Kohl's corporate division states: "Our fitting rooms are not designated with a specific gender or department signs. The fitting rooms are not monitored by Kohl's associates." The response from the local store, which has nothing to do with the development phase of new stores, states: "We have let our development team know your concerns so that when new stores are built, these concerns are addressed--possibly making the dividers extend to the floor."

My concerns: The majority of stores aside from Kohl's do provide segregated fitting rooms for opposite genders. Posing the question of public awareness with regard to non-gender specified use of Kohl's fitting rooms to my associates and friends, they were very unfamiliar with the practice; and, they did not approve of it, especially from the aspect of not being informed. Their concerns involved themselves, as well as the safety of spouses and children.

Many stores provide a three way fitting room mirror outside of the individual fitting room. Assuming that the room is segregated, many women go to the mirror partially exposed. With regard to Kohl's, no exception is placed upon any fitting room. The opposite gender may enter the fitting room located near lingerie; or, if more convenient, a room where children are more likely to be. Circumstances involving transgender might arise making it inconvenient for them to undress in the Men's fitting room. Understandably, the women's lingerie fitting room would be more accommodating for them. The conflict with this particular fitting room (involving their Pleasant Hill, CA branch) is the sign posted that reads: "This dressing room is supervised by Kohl's female security personnel." The wording suggests that the room is limited to women.

Per discussion with Nick, a Kohl's manager on May 17: Kohl's does not have female security personnel; The fitting room is not limited to women. Because fitting rooms are not monitored, people basically can enter for reasons other than trying on clothing. This reason includes, but is not limited to, standing in a stall next to someone removing clothing; positioning a camera phone beneath the divider; snapping a shot. Or, they may position themselves at a fitting room entryway, hold their camera above the door, take a photo, and easily leave without being captured. They may then post the photo of a person in their stage of undress on YouTube. My argument is not the fact that the fitting rooms are Unisex; rather, it is that the public is not being informed prior to trying on garments.

On 5/22, I placed a quite sizable order online to send to my granddaughter for her birthday at college. As her birthday is 5/31, I wanted the order to ship by air in order to make sure it got there on time. Not only for her birthday, but not so late she would be gone for the summer and who knows who would get the package if sent by ground. As soon as I clicked the final click to put through the order, the system zapped out my approval for the $70.52 shipping charge I okayed in order to send by air, and replaced it with a $5 shipping charge to send by ground. It also said the order could probably be expected to arrive at destination between 6/2 and 6/4. NOT acceptable.

I immediatly called their customer service depattment to alert them to this computer error and the necessity for it to go by air as I had selected and approved the charge for. The CS agent said they would put a note into the system but that they could not cancel an order once placed nor make any changes in it. Their computer system is not set up for any cancellations nor edits. And, I prsume, they are not empowered to pick up a phone and talk to another department to get anything done/cancelled/edited or changed. The order stayed in their system and being processed/ fullfilled until being shipped today, 5/28. And no, during those 6 days, no none it seems was empowered to phone anyone to either cancel so I could place the order again or edit it and change shipping. They could take a new order by phone and have me send out two $500+ orders and find a way to gather up the late one somehow and return after the second order got there...thereby having spent days on the phone and about $1100 to get my order there...but the company has not seen fit to honor their customer enough to have their ordering system anywhere near as functional as most other online ordering computer systems have been for years not set up a phone system to cancel orders or empower their customer service agents or their supervisors to do so.

They prefer to have their customer either send a $500+ order out into the wilderness, late for arrival for a birthday, late possibly to even land in the hands of the student at all before leaving for the summer and who knows who the order will end up with...or place another order so the second $500+ order would have a chance of getting there but wash their hands of the first $500+ altogether as a lost cause they do not care to change their system or empowerment to fix. They are dedicated to just letting the computer system run its course, right or wrong, errors or not, and the customer can go fly a kite as can their poor customer service people who are not empowered to pick up a phone and fix anything.

Only the present system matters, not people, not the customer's money, not their employees...just stay with their dysfunctional system no matter what. I buy online quite a bit. I have for years from many, many companies and I have not seen anything like this in 20 years. I told them they should put a notice in their ordering system to call to place orders until the computer system is changed/updated and not let that computer at the customer to mess them up. They need to pay a programmer to fix the bugs and add functionality. And add cancelation possibilities on their phone tree once a customer has an order number. As they take a week to ship out, they can easily give the customer somwhere between 4-12 hours to cancel and place their order again.

HSN has been doing that for many, many years. And their customer service agents can do it if phoned, also. It tells the customer they matter. It tells the customer service agent they are empowered to be of some help, not just have to sit there and tell customers they can do nothing and only the computer system matters and it can do anything it wants for as long as it wants and everyone else can just lump it. Poor souls. I made a small order online with GAP after this order and it arrived already. Shipped out the following morning. Arrived as Kohls was finally shipping the order that was to go 2 day air. And sent it ground.

A $500+ order sent out after a week in computer system and may be lost due to system error and the order may be lost and the company does not care. Only the system matters and it is antiquated for online ordering and for fulfilling orders once made. Their customer service agent today told me that sending out an order 4 business days after placing it...not counting the 3 day holiday...was not all that bad. Of course, it was to be a 2-day air order and no matter how the customer is shipping it, they cannot even get it out of the system and sent. I do not know any other store of any size that cannot ship within a couple of business days, minimum, and air express usually goes within 1 day.

I contacted Kohl's and they said they hadn't had any recalls for them. Since they were made in China I tested them for lead. They passed that test but the mold gets worse and worse. Kohl's offered to maybe give me clearance price refund towards another set of dishes as I didn't use my Kohl's charge to purchase them. I have no intention of buying another set of Sonoma dishes. My biggest concern is that they didn't seem to take my complaint seriously or pursue the matter any further. How sick are these dishes going to make anyone who uses them? I will probably never get my money back but at least I know I reported it and went back to good old reliable Corning dishes so I won't make my family sick.

These dishes were rather expensive and I purchased the complete set. I have allergies I haven't been able to clear up and now wonder if these moldy dishes have contributed to that. problem.

I told them if I didn't check that I wanted it, the assumption should be I didn't want it. Because I had a substantial balance with Kohl's, I had assumed (one never should) that the balance was going up due to financial charges. I rarely look at the paper statement and make payments online or through my bill pay service with my bank, so I really don't look at the statement. My fault. However, today I found out that for the past 15 months, Kohl's has been methodically adding approximately $15.00 a month to my account, because I didn't check a box. I was told by the Customer service manager, Amy, that the best they can do is reimburse me $30.00 (a total of 2 month's charges). She also told me that I had been notified by mail about this service. I received no letter. I told her the best I could do is cancel my account and let people know that if they aren't careful, Kohl's will take their money. I've canceled my account and shredded my card.

I am out $225.00.

Since we were moving and I rarely use this card I forgot about the password until we got high speed in the new house and I looked at my emails. I had a whole bunch of emails about sales and promotions, but no password. After numerous attempts I finally got the password set and made my payment, but not before Kohl's reported it on my credit record. I called to complain and they had the right email address and everything but I never got the original password. They said they could not remove the report from my credit but would take off the late fees. I'd rather pay the fees!! I have no marks on my credit!! (Well, not until now.)

I went online to pay the balance off today and what do you know - invalid password. Same process. I finally got a password after the cut off time for payments to post, but it's not due for over a week. I wasn't going to trust them so I started early. I called and cancelled my account and told them I thought it was funny that when you click on Pay Bill to access your account your password doesn't seem to work.

I now have a mark on my credit for an account that used probably less than 5 times.

I am not sure if I will ever receive my rebate at this time.

When I called to discuss this, they refused to listen or consider what I was saying. THE MANAGER, DIANE, refused to return my call. It's funny that they couldn't find me 7 months ago (with an active P.O. Box), yet now that they have run up the finance fees, etc. they found me. It's pretty hard to pay a bill that you don't even know you owe! Now I have a bad debt entry on an absolutely SPOTLESS credit history because of Kohls. SO....MY KOHL's CARD IS GONE, and that's the last I will ever set foot inside of their stores. It seems to me that they just wait until someone misses a payment, then BANG you go on the "we stop sending statements" list so we can run up these charges and send it to collections without you even knowing....

STRESS OVER THE EDGE! Money that I don't have--now I have to put off other needs to save my credit from the errors of these mercenary people.

The manager voided the transaction and said the $11.44 was back on the amex gift card. However, when I checked my balance, it was $0. Now I am out $61.44. What can I do?

I want my money back.

A few days later, I found my payment was still pending. This time I could not reach the customer service because the phone line was too busy (too many happy customers?). I went to the Kohl's store in Durham again. A lady in the store called the customer service and explained the situation for me. I asked her whether I could pay my bill with a check (I had the checkbook in my hand). Obviously she got a clear instruction from the other side of the phone line and told me Kohls cancelled the last $25 late fee, and my account is balanced now. I DID NOT need to pay it with check. Hurrah! However, believe it or not, as I returned from vacation, I opened my Kohls account and was astonished by a due payment of $120--a $60 late fee to my $60 purchase! I called the customer service again and this time the woman on the phone told me that I might give the wrong bank account # by adding the check number. I am really stupid! I thought the problem was finally solved.

But as stupid as I am, I was wrong again! Tonight, after spending another hour to tell this story to a customer service women at Kohl's, I asked her whether it is possible to reduce my payment to $90 due to the circumstances. Her answer was NO! Now I have to pay $120 plus a few hours of phone conversations instead of $60 due to my stupidity! I asked for her ID and told her that I will write an email to Kohls customer service: her ID is TK48231. Maybe I just wasted my time again, because I am so stupid! So if you see this email somewhere in the net, it is me! I just want to tell people I was so stupid to enter Kohls store! I am closing my Kohls account. I hope I made a right decision this time!

Well hello! This is now yet another 10 to 15 minutes later (no kidding). The real issue (slap in the face) was the cashier then proceeded to check out the people after me, even though she had everything she needed to finally check me out. I said that I was next, then she told me that I needed to wait and to be patient! I was astonished, #1 because I had been patient up to that point and it was very inappropriate ESPECIALLY since it was HER error that kept me waiting! There were no apologies from her to me. I told her that I was very patient and would even wait for her to contact the manager over the cashiers. I finally had to go find the manager myself and explain to her what had happened, now it is about 10 to 15 minutes later, and there was no indication that any corrective measures will be taken.

The consequences of this are: I will not do business with Kohl's anymore because I will not give a business my money when there is zero customer service; just incompetence.

Today is December 20 and no order shipped. I finally got an email from Kohl's apologizing, but they canceled my order because of product availability. I don't know how that can be when on December 18 and 19 I was told by Kohl's Customer Service there were plenty available. Also, if it was because of availability why, when my initial order was shipped, did they not notify me of the situation? Why wait and tell me on December 20, a few days before Christmas? I also went online today (December 20) and these items are still on the website showing availability. I feel that I am being lied to and treated poorly as a Kohl's customer. Perhaps they didn't like my complaint I emailed them. I will no longer shop at Kohl's.

I have yet to receive the second half of my order and they've yet to give me any answers as to why. I've given up calling them on the phone because their wait times are longer that what you've come to expect from Kohl's.

I saw an Assistant working in that Depart. and she attempted to look away at first, but I insisted and I asked if Security was on duty and she said we do not have any here. That also surprised me since its Christmas, the busiest time of the year. So I explained what happened and told her my VW key were in the pocket of my coat. I asked what was the normal protocol. She said she would let customer services know so they could announce it immediately over the intercom. So I waited and searched for several more minutes and she did not come back. I did not hear an announcement but I did hear phone calls for employees and sales racks. I decided to go to the cashier and have the store manager paged. I was told by the cashier, even though I was not purchasing anything to get in the long lines to talk to them, even though I told him what had happened.

I said this is ridiculous, please page the Mgr. He finally did. Apparantly the manger decided he was not coming because the cashier said sorry, but we cannot do anything for you. I had wanted at least ro report that my car key was in the pocket and I did not find my cell phone so I feared it also might be in my pocket. Later I found out my phone was left at home. I pointed out I had no jacket in 20 degrees weather outside and I live at least 15 minutes from the store and I was afraid to leave my car for fear they would take that too. When I threatened to call the police to file a report, the Store Manager finally came to the front of the store to tell me in person that Kohl's would do nothing to help me make a report and does not have security personnel. I then requested him to call the police and he sent his personnel to look in that 'area'. 45 minutes has now passed. I had to ask for his card, gave him my number and left with short sleeves to call my family from another store to be picked up and get my extra key. This is a poor excuse for professionalism and customer svs, especially since he emphasized he needed to get back to the floor with the 'customers' and I finally said I thought I was one?

Also, I called the manufacturer of the biggest items ordered and was told and got email documentation that Kohls was showing a retail price 33% above the MSRP. So their so-called sale price wasn't much of a sale at all. Again, be very careful in dealing with Kohls;they are not the retailer they used to be years ago. I just hate being lied to and dealing with dishonest businesses. I canceled my order.

I don't know where their clearance area is, but the one priced $14.99 is indeed from the SAME rack of the $21.99 one. Interestingly enough, the lady right in front of me seemed to have exactly the same problem. I don't understand why they do this to the customer. They are wasting our valuable time. I really don't think it's necessary to fool us on the $7 difference. They can simply show the real price and I will still buy it. And now, I never want it because I feel disgust for it and I'm afraid later on when I wear the shirt, such unhappy experience will squeeze into my mind. They are never the Kohl's I knew before... I really hope Kohl's can take on efforts to improve their in-store service.

The very kind cashier paged for "all available associates please come to the front registers". No assistance came. I asked him if there was a store manager. He said he was in the stock room. He was also unavailabe, when I attempted to locate him. I filled out a "store survey" - hoping that I could plce the comments I am making now directly to Kohl's. There is NO E-MAIL ADDRESS, and the corporate offices are not opened, obviously, today (Sunday). I am visiting from Pennsylvania, where I do not find the same degree of total-self-service and seeming store manager indifference/incompetence.

They replaced it within a week, only this one has a bump under the fabric that is still noticable...they sent someone to look at it but strangely, he found nothing wrong with it. It also makes a loud crack sound when putting down the footrest. It is a completely inferior product. One would think that for $1200 that we would get a quality piece of furniture. Now on to the sofa.

The sofa cushions are all crushed without possibility to reshape/re-form them into something useable. As I said, it is my husband and I only who use this sofa. We don't have teenagers who lounge around on the sofa squooshing the cushions. They simply are deformed. They don't even sit up on the back of the sofa. They fall down into the seat even when no one is sitting on them. I cannot believe how hard it is to clean this sofa. It is microfiber and anytime I have cleaned it, it ends up looking worse. I will not purchase another piece of furniture from La-Z-Boy nor would I recommend them to any of my friends.