Kohl's

First and last time I'm shopping at Kohl's. Placed online order on 11/18/18. Got confirmation and nothing else. Been trying to call their customer service line to find out when the product will ship and no one picks up. 3 separate attempts and I can't get through. My item was supposed to be here today 11/26/18 but it hasn't even shipped yet!

I placed a total of 6 orders ranging from 11/23 through 11/24/2018 Black Friday and the weekend sales. Some of my items were cancelled days after the order was put in even after they charged me and confirmed my orders. My bank account has been double charged. I call customer service. They are no help. One item that was cancelled was still in stock and could not answer why they cancelled it. If you have multiple items in one order and they cancel items in that order they charge you again for what they ship out even though the previous amount was already charged.

I went on Kohls.com for a few black Friday deals and purchase 57.30 worth of items. I made sure that all items said they were being shipped. I got an email this morning that my boots are ready to be picked up in another state... WHAT?!?! I called customer service and the woman said "my suggestion is to be more careful when choosing your options online." WHAT?!?! She said I have to contact the store and get a refund. I asked to speak with a manager and she said no one was available. I told her that I will never shop at Kohl's again and will be writing about my experience. She said, "That is fine," and asked if she could do anything else for me... what did you do for me already? NOTHING!

I am a Kohl's charge customer. I shop at Kohl's ALL THE TIME. However, I had an awful Black Friday experience and need to share. I purchased the Farberware 14-pc Cutlery set which was listed on the Black Friday Ad for $29.99 with a $10 mail in rebate. I was charged $59.99. Now this was the ONLY 14-pc set on their website, I know because I have the app and had this particular item in my shopping cart waiting for 5pm on Thursday. I had double and triple checked to make sure I had the right one. After being charged the $59.99 I go to the nearby store, I'm told I need to call kohls.com customer service. I do so and they tell me there is nothing they can do because they are still in "sale" mode. So they cannot adjust prices. I give it 2 days and called back yesterday. The first lady told me it was never advertised for that price, the supervisor I spoke to after that then told me that she could not view the Black Friday AD?!? You're kidding me right?

Kohl's has been ripping off their customers by double charging them for purchases made online and refuses to release from the double charge, despite already having the funds to pay for the item. When calling customer service, they continually make excuses as to why they will not release the funds they have placed on HOLD from the second fraudulent fund withdrawal. If you visit this site: https://www.consumeraffairs.com/retail/kohls.html.

I recently made an online purchase Thanksgiving night for 123.61. Well, come to find out, they charged my bank account twice! WTH? When I called customer service, they stated that I needed to call my bank and ask them to take off restrictions on one of the withdrawals. They made this sound like this is common. I”m sorry, I don’t purchase online to have to pay double and then not get credited back, but have to spend days and hours on the phone with my bank, creating a claim to get my money back that Kohl’s.com took that they weren’t entitled to. All they kept telling me as that the additional charge was on hold? On hold for what??

Be warned! On back of receipt it states "Hassle-Free Returns". That is a LIE. On 11/20/18 I paid for a pair of Nike sneakers that were defective. I called the store on 11/23 to ask what their return policy was. The girl in the shoe department asked if I had the receipt. I did. She said there would be NO trouble returning them. I also told her I paid by CHECK. She still re-affirmed that would not be an issue.

I ordered from kohls.com for sales on Black Friday just like everyone else. I placed one order for 53.12 and it was all being shipped. Nothing was split to pick up. I checked my balance the next day and they charged me twice for the same order! I hear it is to make sure we have the funds. Wtf?? Seriously? You just charged me the amount owed and it went thru. Why the hell would you need to do it again just to make sure. I am livid. Can't even get thru to anyone because of the high call volume and I see why. Everyone is calling in to complain. Never again.

For last 2 times I had real bad experience purchasing from Kohl’s.com. This time I missed all the good deals from other stores during Thanksgiving just for them. I didn’t receive my products that I ordered online from Kohl’s. When I went to pick up my order from the store they say that the order has been canceled when I already have the order number. Customer care also didn’t help. Last year also I faced the similar problem. I’m sure they do not care but I’ll definitely wouldn’t buy from there anymore and I won’t recommend any of my known people to buy from Kohl’s.

I was charge twice for the same product, the order was put on hold and then cancel with no explanation from customer service. I have to make several calls to my bank and to Kohl's. The money is on hold and I feel like I want to yell at Kohl's for false advertising and getting extra money from my account with no permission from my part. Kohl's Customer service is a joke and this Black Friday has been a disaster thanks to Kohl's... If there is not any kind of compensation from Kohl's a lawsuit is more likely for fraud.

Ordered a camera online Thursday got confirmation email and money was taken out of bank account. On Sunday morning got email saying ordered was canceled. When called to find out what happened was told product was out of stock by one person then fraud dept canceled order by another. Was told money is in my account again but still not there. This was a 10 year anniversary present and now don't have any camera or money back to get anything else. Still trying to get money back. I will never shop at Kohl's again.

Went to Kohl's on Black Friday. They had several good deals I was interested in. I started to wait in the line when the store manager came by to say the wait was about 2 hours. He said that if we didn't want to wait we could order everything online at the same price. I thought this was a great idea but I was wrong. Ordered items online later that evening but to my surprise half of the items had to be picked up at a store in a different state. WHAT? Tried to contact customer service and they say there is nothing they can do except I would have to drive to the other state to pick up the items or call that store. WHAT? Customer service can't help or contact the store in the other state for me. So I call the store myself to cancel the order. Today I notice on my bank account they have charged me twice for the total order. Contact customer service again to hear them say, "Sorry but there is nothing we can do." Kohl's is a total SCAM!!! NEVER will I shop here again.

I placed an online order on Black Friday. By Sunday I had been charged 3 times for the same order! I had to call my debit card company and have them deactivate my card so I wouldn't keep getting charged from Kohls. I now have to get a new debit card, dispute the charges and pay overdraft fees since they charged so much for the same order that it put me in a negative status with my bank. Absolutely ridiculous! And from what I'm hearing from others some people were charged 6 times for one order. This is unacceptable and has put a lot of people in very bad financial positions. I'm currently checking with my attorney friends to look into a class action lawsuit.

I ordered online on Black Friday, I ordered a total of 10 items and it cost $212.54. When I woke up the next morning Kohl's had taken out an additional $201 out of my account. After numerous attempts of calling I finally got to someone and they told me that this was a new policy they’re doing during the peak season, to make sure customers have the money in the bank account. The money will be returned after I get my items. Well I woke up today. There’s a new charge for $11.62. Now the total of 201 equals the total that I spent $212. Who the hell do they think they are? If I had checked out this will cause overdraft fees service fees and this would be a real mess. Luckily right now I don’t. Why are they allowed to do this? I called the bank so they couldn’t do anything! I won’t be shopping at Kohl’s anymore!

I made one purchase on 11.21. Now I have been charged an additional 5 times of random amounts ranging from 3$ to 95$. I am a single mom of 3 and now Kohl's has tied up all my funds. I will no longer shop Kohl's.

I had four separate orders from Kohl's (online) canceled after being placed. I've spent 2.5 hours on two separate phone calls attempting to correct the situation, and yet my 5th order was also canceled. Their customer service is clueless, and not even friendly. I have been a loyal customer for years, but after that disaster, I will spend my money elsewhere. I would give them zero stars if that were possible.

Like many others, I had my sights set on the PS4 bundle, but it was mysteriously sold out within seconds of the stated start time of the sale. By that time, the bundles were sold out at most other retailers as well. Thanks for wasting everybody's time with false advertising Kohl's! What a dumpster fire of a Black Friday sale. Kohl's has lost all my trust, and I will be avoiding giving them any business for the foreseeable future.

Black Friday item was canceled 2 days after we ordered it!!! We could have gotten it cheaper somewhere else, and now we missed out on it! How the hell do you just cancel orders??? Very upset and I WAS a loyal customer! I would give this NO stars if I could I will be calling corporate.

Went online to make a Black Friday purchase, it was going to be a Christmas present to myself. Ordered a pair of Nike shoes, the order went through, I got my confirmation at 11:22 am. I was happy and went on with my day. The next day I check e-mail and at 7:55 pm they canceled my order. Said they were out of product... Totally unacceptable, it was a one day sale, they robbed me!!! Too late now to take advantage of Black Friday sales with a competitor, which I could have done. They offered nothing, what a worthless company to make online purchases with.

I ordered shoes online. Got an email that the shoes were out of stock yet they charged my account twice for the shoes that they don't even have. Tried to talk to some idiot who does not understand English and told them about the problem. He informed me they had to charge my account twice for a pair of shoes that has to be shipped in separate boxes that they don't even have in stock. I consider this fraud and I am reporting to my bank immediately.

I log into my account and pick the one I want and check out. I give my card number and hit complete order. I get an error message and a phone number to call. I call that number and here's where it gets bizarre.

Family was ripped off... The Black Friday Sale was a bait and switch. I am in contact with attorneys. They filled orders and never notified customers of the nonexistence for over 48 hours. Their goal was to fill order of as many non promoted items as possible. My email is ** for class action.

Like others, I placed an online order last night. The total was $75 and some change. Checked my bank account this morning and was surprised to find an additional separate charge of $63. When I phoned, I got some girl in the Philippines, who hemmed and hawed and put me on hold; then finally came back and said it was "to be sure I have the money in my account for my order." I said, "That makes no sense, because they already charged my account for the $75!" Then she said it was "to be sure I picked up the order in the store." Again, that defies logic, because if I paid for the merchandise, then failed to pick it up, Kohl's would still come out AHEAD.

Kohl's has taken orders, now actively cancelling them for Black Friday 2018 Xbox One online orders. Order *confirmed* within 3 minutes on 11/22. I receive a cancellation notice 25 hours later. Called & told sorry. 1,000% disappointed. Apparently Kohl’s didn’t set an order limit on their website and is now actively cancelling them long after I could have taken advantage of other deals. Incredibly disappointed.

I will never shop at Kohl's again. The online customer service is absolutely horrible. I was in the middle of placing my order last night. I had 33 items in my cart. I updated my personal information, saved it, then went to submit my order and all my prices instantly changed. My $90.00 dollars in Kohl’s cash was gone, not even showing that I had earned anything. This was at 10 pm Pacific Time. I then called customer service and held on the phone from 10:09 pm until well after 11 pm. When the agent finally came on she stated that they were not able to adjust any prices and that is how their system works. That I would need to run my card for the new price that was showing and in 48 hours they could go back and look at the order.

As some background information: In the past, I have gone to a jewelry cashier because I didn't think it was allowed outside of the department. Every time I went up there to buy something, much like the really cheap jewelry on sale, they always served me and have been respectful. Now that I am a senior in high school, and have done this for years, I went to do the same thing again. I am not from here first of all, but I go here an awful lot because it's the closest Kohl's I have. On November 23, Black Friday (BUSIEST TIME OF THE YEAR) I was there to shop with my mother and grandmother. My mother really wanted a specific ring and I wanted to buy it for her for Christmas. When I picked it up (without her knowing), I went to get a ticket and waited.

I recently received an email telling me that my PS4 Spider-Man bundle was canceled. Kohl's sent me a flyer to my house with the Black Friday door buster sales. It told me it would be available online at 12:01 AM central time. I signed up for an account and entered my credit card information 2 days prior in order to streamline my late night purchase. I set an alarm and patiently waited by the computer. I happened to notice other websites offering the same $199.99 offer, but thought I would stick with Kohl's because my account was set up and ready to go. The purchase went through and I was delighted.

Beware of your money with this company!!! I ordered $117.28 some pickup and some delivered. (This became the worst mistake and realized how corrupt this company is) Right after making my purchase I checked my bank account to see what my new balance was. I had approx. $83 and change. Later on in the morning, I received a text from my bank giving me my balance. My balance was not close to the $83. So I logged in to find out that there was another charge from Kohl's for $53.13 (Not authorized). I called Kohl's right away to find out what was happening, did someone steal my card info and try to order from there too? Close, the company itself stole the money.

I placed an online order on Black Friday and received confirmation from Kohls.com as well. After 40 hours I received an email stating that one item is not available so we are canceling your order. It's big flaw in Kohls.com online orders. With their available stock only they are supposed to accept orders but the reality is reversed. At the end it's disappointment for people who ordered online and get the response that your order or partially canceled. It's the second incident for me. I am not sure rest of other items in that order will be shipped, there is no guarantee if you place an order in Kohls.com.

I think this is completely ridiculous and unprofessional that my order was modified this late in the process and cancelled about two days after my order was placed for Black Friday. Because of your poor management and false marketing of products you do not have. I refuse to do business with Kohl's any further.

I'm beyond upset and feel that Kohl's stolen my money today. Over $600.00 worth of money that they took from my bank account that I did not give them my permission. I was on the phone the first time and told me that they charged me twice and I what it removed. After 45 mins on the phone with them. Customer service told me it will take 10 days and they can take and hold any amount they want. Right, after that I checked my account they TOOK more money!!! I couldn't believe my eyes when I was looking at my account. I went to my bank to cancel my card so they couldn't take anymore. My whole day was ruin and they took over $600.00 extra out of my account that was for my Christmas shopping for my sick mom.

I ordered 5 items today during the Black Friday sale. Wasn’t trying to tackle the crowds if I didn’t have to. My purchase came to $109.55. Part of my order was being shipped to my address and the other to the store which is across the street from my home. I checked my bank account and notice there was an additional charge of $71.07. I call customer service just like other customers and just blatantly got lied too. I told the representative I didn’t give them authorization to draft the additional money out of my account. Asked to speak with a manager on 2 separate calls. Second time after being on hold for more than 30 minutes. This is ridiculous for this to be happening. I was told it just started today but due to a previous review back around Nov 14 that’s not the case. It’ll be a long time before they get my business. Store items canceled already and when I received the shipped items they will be returned. SHOPPERS BEWARE!!!

Last night I got double charged with 2 different charges... Over 300 bucks on Black Friday holiday weekend! Now we have 30 bucks to our name and our weekend is ruined! They said that my bank double charged me and it's because I'm picking up a pair of boots at the store and the rest being shipped. That I had to handle it with my bank! I knew that wasn't true. Called my bank. The rep 3 way called Kohl's and this time they told her they were having issues with their system and updating it. That they can't reverse the charges until another day!

I submitted an online order for a super high demand Black Friday Christmas (PS4 Spiderman bundle) and my order was confirmed - 32 hours later I get an email saying it was canceled. No reason. It says to call a certain phone number to find out why. This super high demand item was over $160 in savings. By 32 hours later, that super high demand item is SOLD OUT EVERYWHERE!!! I could have ordered from other companies within that 32 hour period, but KOHL'S had committed to my order so I hadn’t tried. I spent 2 hours on a call with Kohl’s and they won’t commit to honoring their confirmation.

I was double charged for a online order and when I called to complain they said that they always do that to ensure my account has the money. I said, "So you're telling me you're double charging to see if I have money after you already charged me." I said that's illegal. "Return my money at once." I was already charge for online. She said she can not for 24 to 48 hours. So beware because they will double charge. I went into the store and talked to the store manager and she was in shock that they did that. She stated they are completely different than in store. I ordered online from several places before and have NEVER in my life seen a online store hold my money. I stated to them on the phone, "You are not a hotel that can do that. You got your money and now you are still holding my money." WTF. Don't ever use the online horrible customer service and they will take more money. Please look at your account often as I have.

Called in to order at 12 pm CST as advertised. Gave call back number and waited less than a minute to get called back and got connected immediately. Item was out of stock already!! Believe this to be a totally false ad and am really unsure of the purpose of it as all it has done is piss off a LOT of potential customers??!! Know I will not be shopping there again!

I purchased a treadmill from Kohl's on Thanksgiving 2018, I realized I picked the wrong one and called to cancel the order to which I was told "it was too late", mind you it had only been a few hours since I ordered it. It hadn't left the warehouse since it was Thanksgiving, but they kept telling me I can't cancel the order. Now I have to refuse the order when it arrives at my house and wait that much longer for a refund. I am beyond disappointed with their policy and will NOT order anything online from them again. Worst policy ever!

Went online Thursday morning to order vacuum but was sold out, but stated it was still available for in store pick up. Therefore placed order for in store pickup and paid by credit card. Order went through. Few hours later I received an email that the item would be delayed and I would receive another email when item was ready for pickup. Then several hours later received another email that order has been cancelled. I feel like the stores never looked at their online orders and then once the stores opened and sold out of the vacuums the online orders were cancelled. Kohl's is really a big disappointment.

I saw PS4 Spiderman bundled right in front of me and I approached the cashier to get it. It was a last piece left. Another lady said to the cashier, "No we can’t sell it because it’s reserved for someone with the slip." "THAT SLIP WAS EXPIRED," said the manager (Blake) when I called him from my phone. They ARE BIGGEST LIARS I HAVE EVER HEARD. He also discriminate when I approached him after the call and he said, "We don’t sell Doorbusters items to Indians." That’s WAY PATHETIC SERVICE I HAVE EVER CAME ACROSS. HIS NAME IS “BLAKE”.

I had 17 items in cart. When I hit "checkout" all were gone! I had looked at every item in Black Friday Doorbusters, it took me over an hour. After seeing others on here discussing the issues with trying to call Kohl's I hesitate to do that, I don't really want that hassle.

Tried to get some deals on Thanksgiving. Placed my order. It was cancelled minutes later. I tried again with a different card and fewer items, Not that there was anything wrong with the first card. Maybe something was out of stock that triggered the cancellation. That order went through. I tried additional smaller orders on 3 different cards that are already profiled on my Kohl’s account. Total of 9 orders cancelled. I’m done with them. Waste of time and energy.

I ordered a Canon DSLR and received a message that my order is getting processed. My account was debited and then today morning I received an email stating that they have canceled the order without my consent after 7 hours. To add insult to injury they will not match the price and the customer service made me travel 7 miles to a store when the store was closed and the customer service supervisor is very rude when answering query. If anyone knows how to convey my grievance. I would absolutely give a 0 star if I can but this website made me give a star.

If I could give less than a 1 star rating I would! I dealt with this company twice yesterday, shame on me for trying again! The first order was for 2 pairs of pants and a pair of shoes that were on sale. The pants seemed fine, but the sale price wouldn't come up on the shoes. I called their .com and was told out of the 6 colors listed, the color I wanted was not on the sale. I told her I thought that was misleading. She gave me her not really speech, I hung up and changed the color on the shoes and placed my order.

Ordered Thursday night at 12:01 am when sale started. Got an email say, "Contact us to verify information", called and waited for 40 mins to speak to customer service. She verified transaction and said item out of stock. So you just have to call to listen from them item is out of stock. Why on the day of THANKSGIVING KOHL'S would you have your customers call to verify the transaction when item is out, just send an email saying, "ORDER CANCEL. Your item OUT OF STOCK."

Geez? Nike apparels and hats and shoes and list goes on. Very very high priced items. Geez Yikes. Do even 20% off still seems I’m paying astronomical prices. Never again! Scheme alert. Beware of mysterious LATE fees? Even their phone - option 3 has a removal fee? Are you kidding me? Yep. Good ole catch us if you can. If not Kohl’s getting over! For real peeps Beware! Scheme and scam???

Up at 11:30 am to place an order at midnight. 12 central time. At 12 am CT the item changed in my cart and I was not able to purchase the PS4 in my cart. Suddenly the item was Not available for shipping and not available for store pick up. The phone rep verified that this item did sell out on the East coast first. Our ad states that the sale starts at 12 CT. I played by the rules and thanks again Kohl’s.

Kohls advertised PlayStation 4 slim 1 TB as a Black Friday doorbuster starting at 12:01 (CT). I was online and as soon as the price changed to the doorbuster price I clicked add to cart and it said they were sold out. I added 2 playstations to my cart prior to the doorbuster deal (minutes prior) with no issues. I called customer service to inquire about the issue. I advised it seems like Kohl’s just advertised the PlayStations but didn’t actually have any or many. The representative replied “I can’t disclose that information”. I had called early that evening prior to 12:01 to inquire about the quantity limits, a representative advised they had plenty of PlayStations. Other people encountered this problem also.

As others have posted Kohl's online order system will debit your account twice when you have a store pick up and house delivery within the same order. No one in customer service knows a way to reverse the additional debit and they tell you that you have to wait weeks for it to drop off your account. That's the wrong answer. I will never order another thing online from Kohl's again.

Beware of making purchases online. I placed 2 separate orders and the amounts were accurately withdrawn, however, 3 additional (random amount) charges showed up that I did not authorize. The call center is in the Dominican Republic. Although polite, they cant help! They cannot see the extra charges on their end, but assure you that whatever they are, they will be refunded in 7-10 business days. They admit there is a problem with this but cannot stop it from happening. I called my bank to report fraudulent charges!!! If they don't see the charges and do not know the amounts, then how will they know what to refund??

I did an on-line order yesterday. I paid on-line and since the one store did not have the entire order, I choose to pick some at one store and the rest of the order at another store. Today I noticed that I got double charged. I called customer service today and the lady said that I had the initial charge and then since I picked it up at 2 different stores I had a second charge for each store. Customer service said that I will get a refund in 10 days. Why does Kohl's think it is right to double charge you and keep your money for 10 days.

Purchased an item on 11/15/2018 for two pairs of shoes, a necklace and a pair of leggings. Noticed on my bank statement it says I have my total purchase of 112.46 on my account but also another charge of 91.00 pending on my account for what? Have no idea. I called and got hung up on at least 3 times with in 4 says kept calling and still got a run around answer! They’re telling me to call my bank but the real question is why are you double charging me for something that I didn’t authorize. At the end spoke to 3 different supervisors. They couldn’t tell me what the charges were for besides the order I placed on my card. Still no answer and stopping payment! You guys really need to get some respectful customer service reps who want to help us understand what’s going on and also reps who will learn the Process so they can inform your customer! Also sup need training. Should never yell at your customer especially when you're calmly talking with them!

DO NOT PURCHASE ANYTHING FROM KOHL'S.COM. Black Friday sales started early, so I decided to wait until 12:01 CT to place my order. Immediately after placing my order, I noticed it was being shipped to my old address in Iowa and I now live in South Carolina! I tried to cancel the order online and it would not let me. I tried calling, but the offices were not open until 8 a.m. CT. I tried e-mailing (keep in mind, it is barely past midnight) and I got a response within a few hours telling me that they noticed I changed my default shipping address! In my head, I was like "Yes, I did but what does that have to do with stopping my order from going to the WRONG STATE?" So I called their customer support when they opened and the representative said that they could not change the address because it was past the "30-minute window" and to call FedEx.

I placed an online order and once checkout was finalized and the order summary posted, I noticed that they had the wrong mailing/shipping address (I changed the mailing/shipping address back in 2015 when I moved from NY to OH). I tried to go in and change the mailing/shipping address but the site would not let me. The site said that because the order was so far along, the only thing I could do was CANCEL it and then reorder. Mind you, approximately 15 mins. or so have transpired. Well, when I tried to cancel it, the site said that I could not do that. So, I waited until the time was right and I called customer service. I explained my situation and the customer service rep. told me that he would do a report to where KOHL'S would contact me to verify my mailing/shipping address before it was shipped. He told me not to worry, as I would not lose money nor my items.

My name is Blanca ** and I just finished a conversation with one of the many customer service rep with Kohl's department store. My complaint, like many others on here, is about billing and so much confusion. It started on October 29, 2018, I received a phone call from Kohl's customer service (CS). It is true, I was late on a payment and did take responsibility for it, since I thought I had already scheduled a payment for the 30th of October. The CS rep asked me if I wanted to go ahead and schedule a payment with him and he would happily waive the 27 dollar late fee for me. Of course I said yes, I told him I forgot the payment because I was not sure if I had scheduled anything. Since the online payment options sometimes won't let you schedule a payment on any date passed the due date, which in this case was October 28th, 2018.

Kohl's has a nasty little habit when you place your order, you are charged and it showing pending for the full amount of your order. If you choose to pick up part of your order and the other part has to be shipped look out. They charge you again for the part of the order that you pick up and you are left holding the both charges pending against your account for a minimum of 5 days and then the remainder is shipped that will be charged as well. So in essence your account is charged twice for the full amount. It will take however long it takes for it to roll off. So just be prepared to pay twice when you do half and half. These idiots haven't figured out how to do it right yet and they'll swear up and down the bank did it!!! LOL. The bank only does it because Kohl's does it like that.

Kohl's cancelled an order that I placed. Instead of Kohl's following up with me with my phone number which is on file on my Kohl's account the onus is put on me to follow up with them. Of course I'm sitting on hold for a long time, then when I finally speak to someone they can't answer my simple question "why wasn't the order processed" until I go through 6 security questions verifying my identity including providing my SSN, plus having to text my phone number with a special security code for additional verification. I tried to point out that this level of security was akin to something like a government border security process but my opinion on this was scoffed.

So, I received the Veteran's Day coupons. $10 off $35 purchase only valid on Sunday & Monday, along with a 30% off coupon & an additional $5 coupon. Went today, wasted 40 minutes & left the store empty handed. I was told at check out that the Levi's brand is excluded. I really wish the coupons just stated the truth. Only valid for the crap no one wants to buy. Seriously considering cutting up my card & never ever giving Kohl's another penny of my money.

Saw Hamilton Beach toaster oven on sale for $16.99. It had large dimensions which was what I was looking for. Drove 35 minutes each way to discover the toaster oven on sale was a smaller one and different model than advertised. I showed the salesperson the ad with larger dimensions and she told me “the skewers matched.” Beware of this shady store and their tricks.

I enrolled for Kohl's credit card around one year ago. It never ever ship to me. That very terrible that I called to them for several time and nobody care. In the other hand I went to one of the store in Pleasanton in California. I have bought something with my Kohl's. Charge and paid off that before one month but the system had a problem and made a terrible for me and I went to the store and they told me, "We don't know and can't do anything for you." And they charge me $10 more. They have very, very bad customer service. That was not my fault. I paid on time and the system accepted at that time. But in store when I checked my account for sure I realized that was not acceptable because of their system error. It's very frustrated.

Ordered 2 shirts for store pickup. One went to a store 250 miles away and the other went to selected store. Customer service cancelled my selected store and shipped to unselected store. Charged me for both.

Went to Kohl's Anchorage and went to try some jackets to their fitting room. I choose the big room cause I have my 2y/o with me. As I open the door there is no problem but I notice when the door is closed already and we are inside, the handle of the door inside is broken and missing. As soon as I noticed it, I tried to open the door and cannot be open. Unfortunately I don't hear no other people inside the fitting area.

I bought 4 dining chairs online Oct 30th and on Nov 1st they were 105.12 cheaper with 85 dollars in Kohl's cash. Called CS and Bernie said after a 30 min call and asking for a manager. They said they would honor sale and cash. Email me within week. If he did not lie to me I would of purchased the 4 chairs again and returned 4 chairs paid at higher price. He confirmed to me that they honor sale and cash. I call today Nov 6th and not giving me the credit back. Lied!!! Said Sorry can't change in computer. If I bought even today I would save over 80 dollars and 50 Kohl's cash.

I have Kohl's credit card but don't like my credit ("high excellent" score) being dinged. Wrote check for around $40+, with a # of 14000+, produced pieces of ID, declined, no reason, but my debit card, same account, worked fine! Terribly embarrassing! Associates told me to call, but jerk "auto-guy" couldn't get me anywhere, couldn't understand "declined transaction" 1 time, "call another time" & kept spelling my name w/ "rs" instead of "i"s, I hung up. I have no accent. Online had no record of my declined check X2! I'm going to BBB. This "decline" may be reflected on credit ratings!!! Unfortunately this survey does not allow for no stars!!

I recently made a purchase of several outfits for my great-niece and great-nephew. Of the $105, there was a $5 shirt that was canceled out of my order. When I tried to reorder, it said out of stock. I went in later that day to pick up part of the order that was at my local Kohls and there it was, the cute little $5 shirt. I grabbed the size needed and went to pay... SURPRISE! My account was locked for a fraud alert. This sweet little shirt was flagged because it wasn't the typical purchase for me. (Did they not see the other 15 shirts?) I went through 2 HOURS of trying to prove who I am and all for this size 2T shirt!!!

So I ordered 7 items to ship to store on one of their pre- "Black Friday" sales that occurs in the beginning of November. Don't get me wrong, I got a great price for the items. But they fail to mention if an item is in stock in store and other items are shipped from their warehouse, they will double charge you for those items and then it takes 7 days to get the money back in your account. That's basically theft, whether they give it back or not.

2 yrs now on Black Friday purchased a lot of small appliances that came with a rebate. 1st year I didn't get my rebates. They said they had requested more information from me & since they didn't receive it they just cancelled my rebates. It was over $100, and I never received the request but I couldn't prove it so I dropped the issue. This past yr they said they didn't receive my rebates request, but this yr it was over $220 & I kept all my documentation. They asked me to fax it. I did. They said, "Didn't get." I ended up faxing at my cost mind you all paperwork 4 times. Then I get 3 cards for all but $40. Great. I'll give you the $40 because I'm tired of fighting with you.

Their coupons have never worked for the online website. None of their items are available to pick up in store within 50 miles (even the ones that are advertised). Select items that are on sale I found 40% cheaper at all other stores and they wouldn't price match because they were already on sale. If an item comes damage or missing they give you Kohl's cash which has restrictions and deadlines to meet. I can't believe I even spent money at their store at all!

A few months ago I returned 2 pair of pants that I purchased online. Never received an email that they were received. Went to my Kohl's account online and received Kohl's cash totaling $6.47. Made a call and apparently if you use Kohl's cash and return 1 item of the order the full amount of Kohl's cash is deducted from the return. Also, they didn't credit my Kohl's credit card, instead they gave me the Koh's cash and I didn't even know I had it. Also, the free shipping isn't free. Yesterday I made a purchase and it said I needed a few more dollars spent to get free shipping. One of my purchases was a pair of jeans and after using Kohl's cash and a 20% discount my discount on the jeans was $11 and some cents. I added an item to get free shipping and my discount on the jeans dropped to $10 and some cents. So, apparently when you get "free shipping" you are actually paying for it.

I order my items September 30, 2018. I only received 7 out of my 25 items. They still charged me. I did live chat the first time to ask where my items were because they said it was delivered. I wrote to the lady that and told her the items I was missing. She said that she would reorder them and that they would come in 3-6 business days. They did not so I did a live chat with another lady. When I wrote to the second lady on live chat about my items not being delivered, she said the other lady did not order them. She tried reordering them for me and said she could not. She wanted me to reorder them and my refund will go back on my card for the first 18 items I was missing.

I ordered some items online and approximately 1 hour later realized that the person would not be at that address to receive it. I attempted to cancel on the "manage your order" but it wouldn't allow me. Then, I used the chat feature and the robot told me that it wouldn't be able to cancel/re-route because the order had already been sent to the fulfillment center. I then called and spoke to a live person who essentially told me the same, but I was persistent and he was very accommodating and told me that the company has a 30-minute cancellation policy. I said, "Where?" He replied in their policy.

I made an online purchase and was charged 3 times. After I placed the order I got a phone call from my bank's fraud department. They told me that my card was charged 3 times but they declined the 3rd one and froze my account. When I called Kohl's they are trying to tell me that I placed the order twice. I know I didn't and I only got 1 confirmation and one Kohl's cash. And that still doesn't explain them running my card 3 times. Customer service was no help. Part of the order was to be picked up in the store and when I went they had no record of me ordering. Now here we are 4 days later and they just ran my card AGAIN. I'm so done with Kohl's. THEY ARE A BUNCH OF THIEVES AND LIST ME AS A CUSTOMER.

I recently moved from MA to TN. I wanted to purchase a duvet cover on Kohls.com that I liked. Even though I typed in my new shipping address, I received a text message today from the person renting my house in MA that the package was delivered there (My billing address is still my MA address at this point). I called UPS and they will pick up the package in two days, and I contacted the renter to ask that they leave the package on the front steps on the scheduled pickup day. So, this didn't seem like a huge deal -- a pain to have to do all of this arranging, but I was told it would be sent back to the shipper and I would be refunded.

I tried to place an order online and was told to call a number to make sure it went through. Well it didn't. My card was declined. After trying to login and see why my login and passwords were not working and no way to retrieve. I finally had to call, ugh! I just made a payment yesterday that is showing as processed on my bank but the Kohl's card apparently has not processed it and I am over the limit by a whopping $7. Even after giving the rep my confirmation number they refuse to let the order go through. I asked to speak to a supervisor and the rep would not let me. Saying the supervisor would just tell me the same thing. I guess I'll buy my products elsewhere than Kohl's. I have been a loyal customer and always pay my bills on time if not early.

I shopped online and purchased a few $25 Christmas gift cards, some girl items (coat and undies), and 3 small toys. The order was less than $300. Kohl's considered this suspicious. They charged my account double, then canceled it, and then locked my card. Over the phone, they made me verify my social security number, my address, name, card number, etc. Apparently, that's not enough. Now they expect me to go into the store with two forms of specific ID to unlock my card. The store is not in my city and to be inconvenienced like this over a basic order is ridiculous. And companies like this wonder why people flock to Amazon?

The same thing that happened to another user on here just happened to me. I placed an order on Kohl's for two items, my card was charged for the total price of the order and then charged for each item individually, resulting in a double charge. My bank account is short twice the money because they took more than they were supposed to. I did a chat which was no help, the guy said the two individual charges would be removed in 24 hours, it has now been two days and the double charge is still there. I'm going to get my credit card company on their backs and never buy from them again.

I attempted to contact Kohl's after being told that they do in fact guarantee price match. Spent forever on the phone with this person, gave all the needed information and then was told they aren't going to price match but still trying to tell me that they do price match. What a joke Kohl's has become. Kohl's promotes false advisement. Kohl's does not price match.

My mothers-in-law Kohl's card was recently compromised. Her statement reflected over $900.00 of in store purchased gift cards in Las Vegas, Nevada. A call was immediately placed to the customer service number provided on the credit card statement. A Kohl's CC representative placed the charges under a dispute status and informed us a fraud team member would contact us regarding the charges and the account itself. After waiting three days we placed another call to the credit card center. There were no apologies for the lack of response from the fraud team. We were told the charges have been removed so all is okay. We asked the cc representative to close out the compromised account and issue a new card under a new account. The cc representative said if we closed out the account we would need to reapply for a new card.

EVERY TIME I logged into account I get bad password. I reset it and then even 5 minutes later I get bad password. I KNOW I am using password I just changed to. There is Problem with website. This has happened for the last 2 years. Password problems due to their site not accepting my password. Way too many times to think I do not enter the correct one. I can log out and then not get back in 10 minutes. Android app even worse. Also a problem selecting a store for online purchases. I have tried to reset store to my store ZIP code and items have been shipped to another store every time!!! This has happened 3 times.

I would give 0 stars if I could. Customer service reps are rude and have no respect. I ordered a pair of sneakers used my Kohl’s cash and coupons came out to around $28 after I hit order I called because I saw it was to be picked up. The store that they had me pick up was not closest to my home I have never been in that store! The rep Mario told me Kohl’s doesn't care about my issue and I should just deal with it. I asked to speak to a manager and after waiting 3-5 minutes someone picked up saying his name was Samuel after explaining my issue he said there is nothing they can do. I asked his name again and he said it was Martin when I told him he gave me 2 different names he hung up on me. I spend tons of money at Kohl’s now MACY'S will get my money since according to Mario Kohl’s doesn’t care and the way he spoke to me was how he was trained and Kohl’s policy.

Customer happiness and retention is obviously not their priority. I have had my Kohl's charge for over 5 years. I have always had the same credit limit on it - $300. I've NEVER carried more than 20% of that balance, and have never had a late or missed payment. However, I've never been offered a credit limit increase. I contacted their customer service via chat last week and asked if, due to my excellent history, they would do a credit limit increase without doing a hard pull on my credit. The rep told me yes! They absolutely would do that because I am such a loyal customer, but that I had to either call in or e-mail out of my online account in order to make this happen. He said he was attaching his notes to the file so they could see that he granted me an increase based on my history. I e-mailed out of my online account, and was responded to the following day and told to call in and speak to a rep to answer questions.

I spend thousands of dollars in Kohl's a year, online and in store. I have had my account shut down 2 times in the past month and a half. I would go to submit my order online and then I would get an email 2 days later saying that it was cancelled and to call the 1800 number. The first time this happened I ordered a bunch of clothes for my daughter and then 2 chairs that I spent 2 months trying to pick out. It shut my card down because of my 500 dollar order and when I called the 1800 number I was told by 2 different people, "Don't worry. It has been handled." It was not. A week and a half later my order was still on hold and after spending another hour on the phone they said my order would be expedited. It took a month to get my chairs that I needed within a week of originally ordering.

I ordered several items online. One item did not ship. I kept checking online and it said it shipped. I finally called Kohl's and they said, "Oops it was cancelled." I ask for a credit to my card. 21 days later and it is still not credited to my card. Now the balance is due and they still are waiting on the back office to credit the account. Buyer beware ordering online. How many people order things and then forget. You are charged and pay with no items. This is a big dollar scam by Kohl's. I have had a Kohl's card for 15 years with the highest status, I just canceled the card.

I placed an order online for which I was charged immediately on my Visa Card. The next day I went to balance my accounts and pay bills. Imagine my surprise when I saw 3 charges from Kohl's. One for the initial amount and then two that totaled the initial amount so basically they charged over 400.00 dollars for the order. I called their lousy online server and they tried to tell me the bank did it. REALLY? The bank could not and would apply two additional charges without me approving it so obviously this is a total rip-off from the online Kohl’s staff.

I place an order on Kohls.com, opened a Kohl's Card for the discounts. It would not accept my shipping address as my billing so I put in an alternative billing address that I pick my mail up from weekly. They would not ship my order to the other address, said it didn't match my driver's license address. Did not know you have to have the same billing and shipping address as this is always an alternative everywhere you shop. Well I received a email. My account was locked and my order canceled which was really strange then I called customer service. They said they locked my account. Really strange. Well needless to say after I dealt with CSR for 10 minutes I decided I don't want to do any business with them if this is how they treat their customers. Now I have a card I will never use. Say bye to what would have been a good customer. Hope whoever reads this walks away before they start!!!

I like Kohl's BUT if you don't have a store near you to return items, do not order from them online. You will never get your refund and it's next to impossible to understand the person - if you can even get hold of a real person. No return labels included in package, no contact information, no refund's given. Their standard answer: "Just wait it will show up on your statement or it's probably your bank." OR, "You already received a refund thru your Kohl's cash that you used and weren't entitled too since you returned those items." Wow, just wow! I have never seen such crooked business practices. No wonder Amazon is killing it. Kohl's needs to learn a lesson on how it's done properly.

I've had constant problems with Kohl's and can understand why they are closing so many retail locations. I would be afraid to purchase gifts or items that I would not know to return quickly. Their customer service is not authorized to assist with customer issues, and any phone numbers offered are endless loops of voicemail with no one answering. I have a specific issue this week but have had similar problems in the past where their customer service just tells me they are not authorized to assist me. Every time I am referred to a phone number where no one answers and it just sends you around and around in voice loops. Since they cannot address customer concerns I would recommend staying away from this retailer in the event this is a sign of greater issues with the retail chain.

When in the billing/payment section of my order - I noticed the website lacked the locked icon and was not secured. I looked further to find something that indicated secure billing and found nothing. Therefore, I did not complete my order.

I had scheduled an online payment for my Kohl's credit card. In reviewing my bank statement the payment did not reach my bank account. I called Kohl’s customer service for credit cards. First call I had to hang up due to the fact I could not understand the foreigner at their overseas customer service center. I called back and reached someone I could somewhat understand. She was not very helpful. Could not give me any answers as to why my online payment was canceled. I asked for a supervisor. Ronald got on the phone and told me my payment was returned by the bank. By this time I found out that my card was charged a late fee and interest. I asked that it be credited which he did.

When I called Kohl's Customer Support Service and told them that I had problem accessing to Kohl’s website and Kohl's App to payment and they told me that I must have Kohl's credit card and I told them that I never received but they keeps ignored my comments. Kohl's keeps charges me for late fees for two months. Although they not even solves about late fees and force me to payment which I willing pay the bill. Again I felt that customer service not friendly to helps. The support person name is Ronald! I gave him no points for his not great services.

I opened a Kohl's charge card. On website clearly stated get 30% off today with opening of Kohl's charge. I opened up credit card, made a purchase and was only given 15% off. I called customer services immediately. I had to fight with them for over an hour on the phone to get the additional 15% off that the deal promised. They tried everything in the book to try and not give it to me. They even tried telling me this was not the first time it was using this charge card. After I had explained to them I just opened up the card 5 minutes prior to making my purchase. Make sure you check your receipt carefully. Kohl's will do anything to try and not give you the discounts they advertise. I actually think legally they have been in trouble with this in the past. I'm going to pay this 1st bill I get and cancel my card because of this transaction.

I purchased a dress, a pair of jeans, a pair of shoes and a shirt on my Kohl's charge and received their 15% fall savings. I had to return the dress because it was too big and they took off $10.00 of Kohl's cash (No Kohl's cash was used on this order) that I earned on that purchase but used 2 weeks later on another purchase!!! If I returned something from the purchase I used the cash on, I could understand, but I didn't use the Kohl's cash so why would they take it off of this dress?? It's just a gimmick to keep you coming back. So buyer beware... Don't ever return anything if you use the Kohl's cash!!!

I have called several times about the items I did not receive on my order. I have been told to wait a little longer on the first two calls. I finally asked them to credit my account and forget the rest of my order, they act like they can't hear me. She said she would replace the items. NO I want to be credited for the items. All reps are from another country, and it's very hard to understand them. I'm done with Kohl's online, and stores. They can keep their junk!!!

What is the purpose of having a website if you can't access any of your old credit card statements? I had to call customer service to request them. The first person I spoke with told me their system deletes everything from over a year ago. I demanded to speak with someone else who could actually help me and she continued to refuse! I asked to speak with a supervisor and she refused again! Unbelievable! I called the corporate number to complain but I probably ended up in the same call center. The second person who helped me actually did his job and was able to mail the statements I requested.

I ordered from Kohl's.com. All that came in the package were the items. No return form no invoice and no label. I am trying to return 2 of the 4 items. The first rep I spoke with said she can have UPS or FedEx actually come to the house to take the package. When I asked what to put inside the package to indicate what I’m returning so I can be properly credited. She put me on hold and another rep came on the phone. He said they would provide a free shipping label via email that would be all I needed. The next morning I revived an email from Kohl’s asking what was the reason for return. I emailed the reason and he said I need to return the items to the store! All I needed was a return form. What a mess.

I need to report a complaint regarding my $30.00 in Kohl's cash redeemable on September 24-30, 2018 for coupons earned September 13-23, 2018. I was in an automobile accident on Monday, September 17 last week and my car was towed to a body shop. I forgot to get my Kohl's cash slip out of my car when I remembered on Saturday, September 29 that I had to redeem it. I immediately called customer service to ask them to help me get a number off the slip I received and they were able to provide it to me from my purchase receipt BUT they overlooked telling me that I needed a Pin number as well.

It always needs to be plunged to be rid of solid waste. Absolutely the worst toilet I’ve ever used. Customer service points to everything But the toilet as the cause of the ongoing problems (Which are documented all over this page). $400 and I need to plunge the toilet EVERY TIME I DEFECATE. DON’T BUY ONE OF THESE.

I called because I’d like to either charge off my card or go on a hardship program due to their high 25.6 interest rate. The customer service representative asked how I could know of such a program, I responded that I’d been dealing with other credit card companies and they all do it. She said, "We only offer that to people who have had a card for 15-20 years" to which I responded, "Have y’all even been open that long?" Which I’m sure they haven’t. Horrible customer service, when I asked to speak to her supervisor she got off the phone for about 2 minutes and then sent me to a customer service survey to which I responded that all 1’s because they didn’t even try to take care of me. There was no option for me to get my situation resolved, they are the WORST CUSTOMER SERVICE EVER.

I was approved in store for a Kohl's charge this summer and although I was approved I still paid cash. Got my first statement with the cash payment showing and a zero balance. Didn't actually charge anything on the card for 2 months. After using it I scheduled an early payment, in the middle of the month. I got my new statement that showed it counted that payment as the one due, and my amount due was $0.00 on the first. I thought great so I scheduled another payment for the middle of the month again a week before the first. They took it on the first!

I have been trying to get a merchandise credit back for a online purchase I made back in July 2018. It has been over 2 and half months and I still have not received my full credit. Every person I speak to has to open a case number and each case number has not been resolved. Now they want me to purchase an item online and that is how I will receive my credit. I refuse to do this. I will never order online with them again and won't even shop in the store. They have really given poor customer service.

Made an online purchase at the store kiosk. After shopping around I found the same item but a size that fit better. Within a half an hour I called using the store's in-house phone to cancel my order. I was told by a representative that any changes would need to be done within a half an hour central time! I am on the east coast so he was off by one hour ahead. How is this a fair practice. I asked to speak with a supervisor but he said no one available. I would have to wait for the purchase to be shipped and return it to the store. Very unsatisfied with the customer service and their policy.

Within 1 minute after placing an online order, I tried to cancel it because I forgot to click "pick up in store" option. Now I am stuck with paying shipping. Ridiculous that I could not cancel my order. This happened to me one other time as well. I am so angry that they will not allow customers to cancel their order. I called the Kohl's number 855-564-5705 before 30 minutes of the order being placed had elapsed. NO HELP either. I will not use KOHL's Online ever again. I spend a lot of money at Kohl's and I am extremely upset with their absolutely ridiculous online policy for canceling orders timeline and lack of support for customers placing an order.

I bought a few pairs of pants and a pair of pajamas online. Before that, I carefully measured myself (based on their sizing chart) AND took the online quiz for sizing. When my order arrived, I tried them all on, and they were way too big. I was swimming in them. I was unable to return them to a store in person because the closest store is still too far from me. I did an online chat with customer service. I could tell the guy I chatted with did not have English as a first language. It was hard to understand some of what he wrote. However, he told me (and I confirmed, as I have the saved chat) that I would receive a shipping label to return the items by mail and would not be charged shipping. He said it would be sent to my email 24 to 48 hours.

I woke up this morning to my bank account being over-drafted due to Kohl's making an unauthorized payment on my charge account. I then called to see how that was possible, after 10 minutes of being on hold, the representative seemed to be having trouble finding how this happened, ultimately blamed me, saying that I was the one who initiated the payment through the app. That is absolutely not the case. I have every email I have been sent to verify when I have scheduled a payment and I do not have an email to confirm this payment was scheduled by me. I am beyond frustrated at the way they handled it and will be canceling my account once it is paid off.

I have spent HOURS trying to get a simple return label. When I get Dominican Republic or Mexico City or whatever, they say they "can't" transfer me to the US. (I found out this is a lie.) One is put on hold hours for a supervisor. Always "promised" a label in 48 hours that never comes. Finally one supervisor emailed me & asked for a photo of my items UPC label. I said, "I'm not unpacking it. Give me my money back or send a damn return label."

I ordered 2 pairs of different pants. First the order was delivered but I never got it. Their answer, "Go to post office to find it." They claimed it was delivered in my locked mailbox. I got my mailman who had been on vacation. He found it in the wrong mailbox. The quality was awful. I returned 1 pair and after I paid $8.95 shipping and $19.99 for pants they took off the discount I paid and only refunded me $16.95 with a great big SMILE. How nice!

I authorized an online Kohl's Customer Service representative to place an order for me. When I received the email confirmation a minute later, the order was incorrect. I immediately canceled the order (within 4 minutes of the agent placing it). I am not able to get a refund to my gift card which was used in part to pay for the order. First I am told it takes a day; then next day am told it takes 48 hours; then 48 hours later, told it takes 7-14 days!! I waited 22 minutes to be transferred to a supervisor, only to be transferred to voicemail! Never Again will I order from Kohl's, and I am willing to share this experience so that hopefully others will not order online from them either.

HORRIBLE CUSTOMER SERVICE. HORRIBLE MANAGERS. HORRIBLE CORPORATION. They DO NOT care about their customers. They only care about making money. Thieves! Liars! Con artists! That’s what they are. What a scummy excuse for a business...

Kohl's had me verify my new address MULTIPLE times down to the county (which is unusual) during a "BIG SALE." I never got a confirmation email for my order, but about a week letter I get a notice saying part of my order is delivered. I come home, nothing. There was a computer error, they sent my items to basically Timbuktu (a non-existent address in a completely different city and zip). I spent over 2 hours with customer service, they refused to send me to a supervisor, then finally I waited 45 minutes for supervisor who disconnected my call! Bullcrap. Filing a claim with BBB and my credit card company to get a refund. Total crap. Any other company would have said, "Our error, our bad." Not Kohl's. A waste of my life.

I recently ordered 2 bicycles from Kohls.com. The order was placed on hold to verify it was not a fraudulent purchase (I'm okay with that). The next day I called the number provided and the agent verified my identity and said she had released the order. Then she said I could go online and place the order again. I asked her why that was necessary if she released the order and she said, "never mind. I can do it." I confirmed the information with her and she said that was all that was needed and I hung up. Today I learned that she sent the order to the incorrect shipping address. When I called they asked if I could pick the order up from where it was delivered and take it to the correct address. Well- I am in California and the packages are in Michigan. So- NO.

Ordered a quilt online. Very nice product. This issue: Kohl's sent the wrong size and the bag had been opened and the shams were missing. Not my mistake. I contacted returns and they asked me to reorder immediately while he was on the phone so he could return the shipping cost to get another quilt. The hassle began when he did not send a return shipping label for pick-up of Queen quilt. It's been 3 1/2 weeks and I still don't have my king quilt, they have $150.00. And the box still sits in my garage. So I can't get them to send a return to me so I can do the right thing and get their Queen quilt back to them. I refuse to pay their shipping to return their mistake.

I have shopped Kohl’s for many years, about 10 years in fact. Clothes, shoes, Jewelry, small appliances etc. but in August 2018 I ordered a chaise lounge chair. My current chair is severely broke and I’m suffering painful hip dysplasia. I was in desperate need of a new chair. And when it arrived (Wed) September 5th, it was low quality construction and the bolts do not fit! I could not put the chair together and there was damage to the structure. Basically it is a huge Piece of crap. I called them to start the return pick up process. Was told 48 hours. Box is 6 foot x 4 foot size of refrigerator. Blocking my entry, bathroom and kitchen. I am partially disabled, so 48 hours is too long to wait for me. But, I wait. (Fri) Nothing! Then I called Fri, Sat & Mon... everyday I call Kohl’s.com. I get nothing but the same old lip service, “we will pick it up ASAP will expedite, put a rush on it”, "I’m sorry this is unacceptable..." "I’m doing everything I can... blah blah blah.

I ordered a wedding gift off the gift registry for my coworker. I specifically put my address as the ship to and bill to address. On Saturday it got delivered to my coworker's house. It was for a surprise shower! I was furious!!! I called their customer service and got transferred several times then was told the system automatically defaults to the registree's address. It would have been nice to know that ahead of time. I wrote an email to their corporate office and basically they told me sorry not our problem. I feel I should receive some sort of compensation because of their mistake! They just don't care!

I went into Kohl's in Rochester, NY to return a duplicate picture frame ($39.99 original price, on sale for $19.99) as was a gift had no receipt, was told I would get $3 back, then would go back on the shelf at sale price. I feel this is a very unfair practice. I could see if they were not carrying this any longer, but... I've been a long time Kohl's shopper, who will be not doing as much any longer.

I have been a loyal Kohl's customer for several years. I have a great payment history and have paid my entire balance off each month I made charges. This month there was an oversight and as I attempted to purchase items with a customer representative, I was told I had a balance of $8.19 and could not charge anything additional. I was shocked. I made a payment the previous month, but failed to pay 8.19, so I cannot charge anything. I have worked extremely hard to ensure I maintain good standing to prevent this kind of treatment. I was treated like a customer who was over his/her limit and inconsistently paid their bill. An executive contacted me, and apologized for the way I was treated, but not go above and beyond to keep me as a customer. I have paid my last payment to Kohl's. I will not be shopping there anymore and will close my account.

Don't know if this is a new policy but I have never encountered it before. Kohl's excludes virtually everything except the Croft and Barrow crap from their discounts. So you don't waste your time in going, read the fine print to see that just about everything is excluded. Done with Kohl's.

I was a loyal customer for many, many years until now... Kohl's gave FedEx and USPS my wrong address which was not the one showing in the original order. My town has two streets with the same name except for one is a Dr and the other is a Ln. My address is a Dr, but somehow (although the original order I placed online had the correct address) my package address was changed at Kohl's before it made it to the shipping companies.

After I changed my address online and purchased online, Kohl's shipped to my old out-of-state address. This was entirely their fault and after keeping me on hold excessively, the best offer they could make was to re-ship to my correct address and charge me twice for both the merchandise and the shipping. Since they used FedEx for the shipment, it is unlikely to be forwarded to me. So, thanks to Kohl's, I'm left with a credit card dispute and no merchandise.

Wow. I have shopped at Kohl’s for years and this experience will change that for me. I ordered some pants online and then discovered just after ordering them that one pair was going to be delivered to my home and the other two pairs were to be picked up at a store distant for me. I am not able to physically get to that store. It took me over a half hour online to find the customer service phone number. Once I called I was told that since it had been over 30 minutes since I ordered, my order could not be changed!

I decided to close my charge card because I didn't use it enough. They closed the card, but won't close the account. I can still login online. Tried several times online, so I finally called customer service. The representative told me his computer wouldn't let him and to call back, so I told them to get the manager. After waiting 10 minutes for a manager they hung up on me. Do not get a Kohl's charge card. It is a pain in the butt to close it. Customer service is horrible. I would give negative stars if possible.

I went to the SE location in Grand Rapids, MI today. I was shocked at the prices! I always used to find affordable clothing but not today at this store. Kohl's used to be my go to place for all the family's clothing. I was going to put it on my Kohl's credit if I could get 15% off. NO, NO, NO, that starts tomorrow. Other Kohl's have usually honored that request. I was not going to make a 45 minute car trip for the additional savings. You can have my Kohl's card back! They have lost a loyal customer!

I placed an order online and immediately after placing it realized that my billing address was correct, but my shipping address was my old address. I tried to update online with no success, and called customer service who told me they could do nothing about it since part of the order was pickup in store. They stated the only thing they could do was try to intercept the packages once the tracking numbers were created and they left the facility. I even spoke with a supervisor. I said, "So you are going to pay to ship these out, just so you can intercept them and have them returned to you?" The response was yes, that was all they could do. Unless I wanted to wait until tracking numbers were created and we could get on a conference call with the shipping companies to try to reroute the packages to my new address 3 states away.

My wife ordered a couple of items from Kohl’s to be retrieved at the Ohio/Spring Creek store in Plano, TX. Easy. Go into Kohl’s, walk to pick up area and, as Kohl’s brags in their advertisements, there’s no wait! Right? WRONG! I stood at the pick up window for 10 minutes and no one was there to help. The woman just a few feet away from me working Customer Service never even acknowledged I was there! I finally asked if anyone was working pick up and she said, “you’ll just have to wait.” But, I thought that was the point...NO WAIT. That’s what Kohl’s tells us! Bottom line, order elsewhere and have it delivered to your door. The pick up “no wait” service at Kohl’s is a typical corporate lie to gain your business.

Kohl's requires SSN for adding authorized user. This is THEIR policy only. This is not a federal customer ID issue. Another abuse of the SSN. Might as well apply for my own card. They are too lazy to use your driver's license, military ID or other form of federal or state ID.

My review is much like a previous one. I placed an order. Then I realized it was going to my old address. I am pretty sure I had changed my address with them. I tried to change the address, but could not. But we still owned the other house so I knew the shipment was coming in two packages... one UPS and one FEDEX. Well we go to the house every few days... so no problem.

I am getting married October 20, 2018. My Fiancé and I have registered at Target and Kohl’s. We were disappointed about the selection at Target, so tried again at Kohl’s. Kohl's has an enormous amount of kitchen appliances, utensils, cookware, tableware. I mean, THEY HAVE IT ALL, RIGHT? Here is where our problem sets in. 75% of our registry is with Kohl’s. Myself and numerous people have gone to their website to search/review my registry FOR MY WEDDING IN 2 MONTHS. And guess what my registry, which I have under my name, my fiancé's name, a "registry ID" that Kohl’s personally gave me for my registry. Go to search for it online. "No Results found". NO RESULTS FOUND? Yep, that's right!