Kohl's Reviews

Kohl’s in store jewelry says there is a full replacement for the life you own the jewelry. I purchased a $5,700 diamond halo wedding set. A diamond fell out last night less than 6 months after owning. After calling customer service to follow jewelry stores directions on replacement I was told if over $500 item, no replacement issued. That the store may not be up to date on return or replacement policies. I was never offered insurance. I will never buy here again.

I am a huge fan of Kohl's, love this store and I shop here often. However I am very disappointed in my recent purchase for Mother's Day of a necklace. It is Lauren Conrad's jewelry line for Mother's Day. Her "Mama" necklace. At what it was priced of $18 I did not expect it to be high class in any way. But I did however expect it to keep it's original color for more than a week. I have worn this necklace for simply 4 days, not getting it wet or exposing it to any lotions or sprays. It started as "rose gold" color and it is now a tarnished dark silver color. I am extremely disappointed in this necklace and simply bummed that I even took the time to purchase it. Low priced or not, I have had dollar store jewelry keep its color longer than 4 days. This jewelry should not even continue to be sold. If I was able to return it I would!

Awful company. I was promised a $10 coupon promo code into my email account by a supervisor called Oscar on Thursday 5 - 9 - 19. I was told it would be in there two to three days later. On day 4 I got Michael a supervisor who was absolutely useless. He said there was no notation in my account at all by Oscar, which Oscar had told me at the time of our call he had put the notation in there. I asked for a call back by entering my phone number in their automated system and some 3 hours and 15 minutes later someone called me back. Being transferred I left a voicemail in the executive offices voice mail and I also filed a complaint with the Better Business Bureau today. Just false promises.

I ordered something online. I always order online because I am disabled. The item was shipped to me damaged. Let there be no mistake, despite all their grandstanding, Kohl's DOES NOT have a "Hassle-Free" return policy. Their return policy is nothing BUT hassle. First, they ship no return sticker with their items as do stores like Amazon and Wayfair.

I have been a Kohl's customer for decades. A couple of days ago I bought a very expensive pair of ASICS running shoes, and then received a 30% off coupon in the mail a couple of hours after my purchase. I went back to the Kohl’s where I had bought the shoes, hoping to use the 30% off coupon for a substantial discount. I was informed by the customer service person that Kohl’s had changed the rules and the ASICS brand items are no longer subject to the 30% off coupon.

I placed an online order for pajamas. Just received my box, it's got grasshoppers and cockroaches in it. Called customer service and she refunded my money, but couldn't reorder my products cause a lot are out of stock and I couldn't use my original promo code because it's no longer valid... This is ridiculous. Now I have to scramble around and find Father's Day gifts and hopefully the next box doesn't have bugs in it.

I have been a Kohl's customer for 15 years, have excellent credit and I took great satisfaction in shredding my Kohl's credit card and will never shop at Kohl's again. I shopped online with Kohl's recently and requested a local store pick up at the Kohl's my area. For some Kohl's reason my order was pulled in California. After discovering this, I called their 1800 #, but could not find a live person, every button I pushed gave me a robot.

I am a credit card holder of Kohl's. I was late. Not even a month late. The day after my payment was due I started getting these phone calls, sometimes 4 or 5 times a day. I would also get emails stating my payment was due. They would even call on Sundays. Needless to say I would not encourage anyone to get a Kohl's card. I have been a loyal customer but when my card is paid off I will cancel this card, because if they treat you like this and you are not even a month behind just a few days I don't need this type of harassment.

After 15 minutes of waiting and refreshing, the site still was not fully loaded, too many ads and pictures. MAKE IT SIMPLE KOHL'S. Just to review and or make a payment. This is a horrible experience monthly to even try and pay the bill.

Ordered men's black dress pants online in black because the store didn't carry the size needed - 36x36. When I received them, they'd substituted a bigger size than ordered. Returned & ordered online a second time in the needed size to give Kohl's a second chance - UNFORTUNATELY they repeated themselves! Again, Kohl's shipped me a substituted larger size. Since when is Kohl's allowed to substitute? I didn't agree to that! I may stop ordering online all together - which is problematic, because my guys are all 6'4" & need lengths the store doesn't even carry!

This is the most stupid retailer in the world. I am going to post my reviews about your stupid company every day. We never going to order anything from you and will let as many as people how stupid you are. No wonder everybody buy from Amazon.

I missed 1 payment because my children's father had a heart attack and we were with him at the hospital for 2 weeks. I obviously had bigger things to worry about. Got a call I had missed my payment. I apologized, explained my situation and they more than doubled my payment not including an extra $27 late fee added to my account balance that will be charged interest. I was informed they were a collection agency so I asked to speak to Kohl's directly. Same story. They offered to waive the late fee only but my payment is still $75 due instead of the normal $27. Kohl's has no compassion for families when they are in need. I will never purchase anything for myself, my family, or my friends there again. They do not deserve families spending their money in their stores when they treat them so badly when they really need help.

I ordered a blouse and used their suggested bust measurement. The blouse was falling off my shoulders. I asked to exchange or return and my request was REFUSED! To quote, "We only accept returns if there is a quality problem." They added overseas return would be too expensive. Shouldnt that be my decision? I'd rather get something than nothing! I consider this fraud and hope Consumer Affairs can advise me. I will make sure to get the word out. Why Couldn’t I use a Kohl’s store for a return? Has anyone any suggestions? Thank you.

My husband and I submitted an order online which went through. We then got a notification that it had an issue so I called. We used his card so he had to verify, which was fine, but after he already verified twice he had to go to work and for whatever ridiculous reason they needed a third verification (the representative was clearly not paying attention/doing her job correctly) but whatever, we put it under my card and my name instead.

A long time mostly online customer, return when needed in store. I always pay the last statement balance in full. Ended up getting a bill for 3.96 and when I asked them what it was for (i.e. the item the charge is attributable to that I purchased). This was too difficult a concept for the customer service representatives or supervisor to handle. This is ridiculous, if your programs are making it too complicated for even your associates to explain then maybe it is time to rethink your business model. Ended up telling them to cancel my charge card and they made no effort to keep the customer, over 3.96.... They spent more money in time discussing this as I called twice, the first time asked someone to call me back and they never did. The last customer service associate was ID **, who was pleasant but still could not answer the question of what is this for....

I am a KOHL'S customer with a KOHL'S credit card for the past 7 years. When I was looking for a hoverboard for my son, I found a Swagtron T380 on their website. While I was checking the reviews, I found that even though Kohl's said the MSRP was $399 and they had it on sale for $349, that was a complete fabrication! Swagtron LIsts the MSRP for $350 and they had it on sale for $249! KOHL'S was charging 10 dollars more for their "sale" price. In addition Walmart, and several other stores were offering the 249 price. I thought I'd give KOHL'S a chance and have them price match per their statement, but they don't price match "special" items. What a crock! So they lied about the MSRP, and they don't price match.

Kohl's is the worst. They flagged my account that I do not run a balance on. I asked them to close the account - I don't need it and don't want it. They are refusing to do so without a FAX of my photo ID and utility bill.

If you want to spend 3 hours waiting for someone to speak for you, Kohl's customer service hotline is the right place to reach out to. I was trying to purchase an item at kohls.com with my Kohl's Credit Card, but for some reason it did not want to process my payment. I tried to call the customer services hotline to fix the problem but was left on hold for several hours. Complete waste of time...

I ordered 4 pairs of shirts and the next day I received an email that the items would be shipped separately via FedEx and UPS. Instant red flag. I have been shopping at Kohl’s for the past 5 years but very rarely online. Now a week later, I still haven’t received my items and the tracking says it will be delivered in about another week. Disappointing to see a company such as this take the cheap, careless route to get the items shipped out in a timely manner. Safe to say I’ll never shop online again!

3-29 I made a 4 item $93 purchase, no trouble loading the cart... Then check out took 45 minutes. I live in the desert with a private run post office. So I must use a PO Box number. Over 30 minutes of struggling to but a P O box number only or after street address or on the second line to no avail, I had to settle for street address only, oh well UPS delivers to the house. WRONG Kohls has UPS hand it off to the post office to save on delivery charges. So no box number, back it goes. Comes in two orders, no refund until second shipment is back at Warehouse for 7 days. I didn't find this out through the online loop they put you in to try and find a question that pertains to your issue so they can give you the boilerplate answer.

I ordered two pair of shoes for my daughter and myself for Easter. I changed the shipping location as I have used Kohls.com to send gifts in the past. When I received the confirmation email it was shipped to the wrong state. SEVERAL phone calls later after being promised it would be intercepted I am being told that there is nothing can do and that it is a system error. The "manager" obviously did not listen and said that I could have my grandmother return the shoes to the store. She was my best friend who past away 2 years ago. That will be hard for her. They are being shipped to my granddaughter's house incorrectly.

I have been a long-time dedicated Kohl's customer. They were my usual go-to. Recent experiences changed that in the store and online. I ordered 8 items of clothing online for an upcoming vacation. I changed my shipping address to my new address and continued with my order. I later got an email saying part of my order shipped and I would have to wait for the rest. No problem. I kept looking for my shipment on the expected day. No box. Late that night I got an email saying it was delivered, only I hadn't received it. Checked the email again and noticed it was shipped to my old address at an apartment complex. I tried to contact customer service, but as expected, they were closed.

I ordered 2 sundresses and a oversize sleeveless blouse. The blouse would fit a small or medium woman. I ordered 3X on two items and a 4X on another per the bust measurement sizings they give. The blouse I cannot use at all. The sling back sundress workmanship was something a beginner seamstress would make. The other dress looks like a night gown. I will NEVER order anything from this company again. Switch and bait is what happened here to me! I want my money back. I'll shop at a reputable company next time. So disappointed. I need very cool clothing for summer as I overheat easily. These won't meet my needs. So this is a great big FAIL in my book.

I called Kohl's to see if they carried a particular Adidas sandal; was told they did and had them in store stock. Once I got there, found they had a seemingly knock-off version (subpar production from China) of the Adidas Adissage sandal and for the SAME price as the actual shoe. It was extremely cheaply made and definitely not the actual shoe. Asked them how they could sell this under false advertising and at the same price. Got no answer. Went to a competitor's store and got the exact shoe I wanted at the price Kohl's was asking and the sandal at Kohl's was also "on sale" at 15% off. What happened to you Kohl's? Profit over quality! I notice the quality of their clothes has also followed the same path. Shame on you Kohl's. You have lost my business.

I made 2 different orders. When I placed my order it had my correct mailing address, but it was sent to an address I lived at over 5 years ago. I knew I had the 2nd package coming and it was still at the distribution center, so I tried to get it corrected. They said they couldn't do it. Now the 2nd order is going to the wrong address. I was told to call FedEx and UPS to recover my packages. FedEx and UPS said I needed to have Kohl's contact them. This is $327 worth of merchandise that is going to someone else's house. I was told it was up to me to try and get my packages back and told it was my responsibility since I placed the order. The agent actually told me I live in the same city, so it should be easy for me to get my packages at the other house. Worst customer service I have ever had and I will never, never shop at Kohl's again. In the store or online!!!

I made an online payment and received a message stating it could not be processed. I assumed I entered some information incorrectly and tried again. There was no indication that I had double paid, however several days later I found the same amount had been debited from my account four days apart. Customer service refused to reverse one of the charges or provide information for who could. It was a website issue, not human error, yet customer service claimed there is no means for correction unless I canceled the payment on the same day. The site appeared to have declined my first attempt at payment and did not indicate in any manner that it would or could be processed later, so I immediately made the payment again successfully. The double payment, debited four days apart, caused my bank account to overdraft causing me to have overdraft fees for several days before I noticed the problem.

I purchased a Lauren Conrad blouse on sale for $34.99 (reg. $44). It didn't fit right so I wanted to exchange it for another Lauren Conrad blouse that was on sale for $32.99 (reg. $44). The Customer Service employee told me that because I was exchanging an item of the same brand that had the same REGULAR price, they were going to do an "even" exchange. Except that it wasn't an even exchange because the blouse I was returning cost me $2 MORE than the blouse I wanted. In other words, they would happily exchange the blouse, but they would keep $2 of my money. Feeling like I was being scammed, I simply returned the $34.99 blouse to get the full refund I was entitled to. I will likely be canceling my Kohl's card and finding somewhere else to shop.

Was behind a month, my payment of 27.00 was raised to $127!!! Made a call and asked why it had increased by almost 6 times the amount, no answer or rationale. A few months later, same thing happened, now $192 was asked. I made the payment by date and called because a rep said once payment was given, they could remove. Instead, when I called the account was closed, making it go to collections... for paying on TIME!!! Will get their money at all measures, greedy, no respect for their customers or their contracts!!!

I initiated a refund on a Christmas gift on January 13th, followed all procedures and recommendations, and have never received any communication. I have tried dozens of times and ways to contact them, and I've never been able to speak with anyone in the corporate refund department. I have my receipt in hand, provided them with all information, etc. And 2 months later, no word and no contact in response to my numerous inquiries on their different platforms. Buyer beware. And Kohl's, you should be ashamed as a company. You do not deserve to exist in today's market, and I will be telling any and all who will listen not to waste their time, energy, breath, or thoughts on you (except to pass on my review).

We bought three pieces of luggage on Black Friday and sent the rebates in all together on one form. The form never said you had to mail them all separately. I even wrote on the form that three were enclosed. I got one $10 Visa card back and have been unable to contact anyone for help. You can't talk to a person when you call the toll free number. It is just informational recordings no matter what button you push. There is a chat button on the website but no one ever answers when you try to chat. I contacted the regular customer service by phone and by email repeatedly and got the same answer every time. You have to call the toll free number or go to the website for an answer. This whole process has been a ridiculous waste of time. They should be ashamed that can't manage the rebate responses in a better way. I am a big Kohl's fan but will never buy their rebate products again.

Purchased men’s Dockers online and had to return for a different size. Took to my local Kohl’s and asked if they would accept the return and reorder in the correct size without additional shipping charge. Answer, yes go to the kiosk, scan the item and reorder. First of all, customer service should take care of the transaction for you (as does JCPENNEY). Went through the entire process of reordering and returned to customer service for my refund on the original pair.

I have been a loyal customer/credit card holder for more than 8 years with payments on time and balances paid off early. Imagine my surprise when I received a letter today stating the following. The change to your APR for purchases is being made because your APR for purchases is LOWER than the APR for purchases we are offering today to new customers. In other words, loyalty gets you NOTHING at Kohl’s. This is pure and simple GREED. There is no other reason for the spike in my rate. My credit score is in the excellent range and I have not had any issues with paying my card.

Without warning which I understand many companies are now doing I never got the cards in the mail! They always had to look up my account when checking out which was inconvenient. I guess I could have ordered more cards, but did not know my account was in jeopardy. They will not reopen the account, already reported it to the credit bureau, dinged my score without my knowledge. Not shopping there again.

Received a Fitbit Versa as a Christmas gift that was purchased from Kohl’s. Within the past two weeks it has required me to reset it because it won’t measure BPM, not calculating calories burned correctly, display lighting dims and then brightens and charge holding less than 24 hours. Took it back to the store last week to exchange. They had 2 Fitbits, neither one were Versa models. As it continued it up I made the decision I want to return it for a full credit on the Kohl’s card it was purchased on. Kohl’s will not take it back. Was told I needed to call Fitbit.

I placed an order and had it cancelled. I tried to call the number in the email and of course they aren't available. Hmm... You have a website that takes orders 24 hours a day, you cancel them on your end with no explanation and tell me to call, but you don't have 24-hour customer service to answer the calls to that number. Not a great plan, Kohl's. I was able to speak to someone the following day who processed my order and everything was supposed to be fine. Surprise! Surprise! My order was cancelled again. So I called again and asked her not to waste my time. But, I fell for her empty promises again and went through the whole process again and at the very end she says, "Oops! Looks like one of the items sold out." Seriously. Don't bother. If you're going to order online, look elsewhere!

If I could rate Kohl's zero stars I would! I had ordered 8 items online at the beginning of January and had only received one of the items. When I live chatted with customer service the man I spoke with supposedly reordered the items for me but instead of reordering the 7 missing items he resent me the 1 that I had received. I have been calling customer service at least once a week to try to get me refund for these missing items that was supposedly issued to me on January 24th, ALMOST A MONTH AGO. Every time I call customer service it seems as though they are just reading off a script because they all same the exact same thing and the issue is never resolved.

KOHL’S customer service is fraud. 02/19/2019. I am first time buyer with Kohl’s and I got Kohl's cash $90 and I ordered this item and I haven’t picked it due to emergency out of town and they say when I ordered it through phone the agent haven’t used Kohl’s cash instead taken out $90 (same amount of money) from my order using a reference number. I haven’t picked the order and I lost my $90 and the agent who placed the order said I will get my money back if I don’t pick item because I know I may have to travel and they are fraud... This happened to my friend who is Kohl’s credit card holder and they gave the money refunded back to her. But not for me... I cancelled my furniture from that store after knowing how bad they treat non-credit card holders.

Overpriced. Hardly anyone to help you. The sales are a joke. If there's a sale on something and you find one you're lucky. Items are put on sales racks and when you get to the register the item comes up full price with the explanation that "oh this isn't on sale. It's the other ones". Hate this store and hardly shop there unless I'm desperate.

I ordered clothes online for my son and an item I ordered in his size was sent in the wrong size. Easily returned the order in store. However needed to reorder the item in his size online and not sold in stores. Realized, a mere three hours after the order was placed in a Saturday evening, that I needed to change the shipping address. Called Kohl’s and was told it was impossible even though the order was not shipped nor had a shipping/tracking number. The woman on the phone asked me if I lived near the old address or knew the person now living there as if contacting them or knocking on their door was the only option to get my package. It’s 2019 Kohl’s- come up with a more sophisticated and streamlined process for customer service. Most companies are able to make adjustments to shipping before a label is created. Kohl’s lost a customer forever...

The store occasionally offers $10.00 in "Kohl's Cash" for every $50.00 you spend. But you can't apply your Kohl's Cash toward the amount of your purchase after the discounts are applied. The Kohl's Cash comes off the amount BEFORE any discounts. I earned $60.00 in KC. I made one more purchase just to use it up before it expired. My purchase amount came to $112.00 after the 30% discount, free shipping coupon code and a $10.00 off for purchasing "Home" products. I then applied the $60.00 Kohl's cash I had earned. The total amount, however, came to 77.81. That math doesn't add up. 112 - 60 = 52. What a freaking deceptive rip-off!! I WILL NEVER SHOP AT KOHL'S AGAIN!! I spent over EIGHT HUNDRED dollars there in the last couple months. And they're ripping me off nearly $25.00 in my Kohl's cash!?!?

I had a statement from Kohl's showing that my balance was zero. I purchased something and had a balance under $8.00. I made my payment online immediately following my purchase. I received a text saying that the payment was reversed for some reason. I then made another payment of $1.00 to make sure my balance was zero again. I then received a text message from Kohl's stating I now have a balance of $77. I was told that I had another payment reversal by my bank, for reasons unknown and they were charging me a $25.00 fee because they were charged by my bank. I think they have some unethical practices because I have been using the same account to make all my online payments to multiple businesses without one ever being returned with the exception of Kohl's.

Be very careful when using purchased gift cards and making online only purchases!! After ordering a Graco 4 in 1 car seat for my grandchild using my gift card purchased by my son for my birthday AND included my credit card for the balance, the website did not use my $150 gift card. I was going to throw the gift card away, but after double checking my invoice in my email, I discovered it was NOT used. (I put the gift card number and passcode in, then the website asked me for my credit card to cover the balance.)

Kohl’s very clearly is only in the business of making money and that’s all. No care, concern, or consideration. So why do we continue to support this company? Wake up, stop giving your money if they don’t respect you. I ordered online during December 2019 and felt satisfied with my purchase until I washed the towels I’d purchased. I washed them alone as I know the towel has to shed when first purchased. After the wash I was horrified at the amount of lint that remained in my washer after the wash. Immediately after one wash the towels looked old. I let it go because with online ordering there is a gamble. You won’t like something. Then I forgot I opened the account and tried to make a payment and it’s been a nightmare. How can it be difficult to make a payment... That’s the one thing they want is your money and they can’t even get that right. I’m done... I’ll pay my balance of $13 and I’ll never use the card again.

When purchasing some boots online at Kohls.com for $59.99, I could take an extra 30% if I use my Kohl's card - so I was going to use it for the extra discount. I also had $15.00 in Kohl's cash to use toward the purchase. Sooo... 30% off of $59.99 is $41.99. Did they do it that way - NO! Instead they took the price of $59.99 minus my Kohl's cash FIRST ($15) BEFORE taking the 30% off!! So, basically it took some of the value of my Kohl's cash away. They should have taken the 30% off BEFORE using my Kohl's cash. What a sneaky way to do business.

I ordered from Kohl's - I'm certain that my order has been delivered to the wrong address and after 2 phone calls and a chat, I'm told to wait 4 more days and they will reorder for me. Gee, thanks - that means it will only take a ton of effort on my part and almost a month to get my product. Their support is in Asia and I couldn't understand the first rep. Thanks Kohl's - I can see why you had to take in Amazon returns to increase foot traffic in your stores. If I have an Amazon issue, I actually talk with a person and they resolve my issue. Your customer service is so bad, you are not worth the trouble.

Received a top at Christmas, with tag and receipt from sister, went to return and the item was now $21.00 less than when she bought it. I went 35 miles to turn back with the item, will be letting family know NEVER to get me anything from Kohl's. I have a strong feeling they will become the next Sears, or Kmart going out of business soon.

Wanted to buy a coffee pot. Only had 50 on my Kohl's Charge. Needed 50 more dollars to purchase it. I pay every month and never been late and they wouldn't even give me the $50 to get the coffee pot. I mean the $50 increase. So now I rip up their credit card. I don't even want it.

After logging in to my Kohl's charge account, it takes 3 deliberate clicks and entering bank account information before selecting the big green "I AGREE" button to sign up for AutoPay. Then, presumably, you would get an email that thanks you for signing up for AutoPay. Yet I have never received such an email, and Kohl's claims that I must have accidentally signed up for this after 5 years of making manual payments. For the past two months, Kohl's has DOUBLE charged me. I make my payment, and then they still AutoDraft my bank for the exact same payment. When speaking to customer service, they claim that if I make only the minimum payment due, that they will still AutoDraft me.

My mom bought me a beautiful necklace from Kohl's for Christmas. It is normally $150, but like Kohl's does, my mom got it for a huge discount, for about $60. Well, the first day I wore it, the clasp must have broke, and it fell off and got lost sometime during the day. I emailed Kohl's to ask for help and they offered me a 10% discount, and after I kept emailing they finally ended on offering 30% off to replace the necklace. I know the necklace goes on sale frequently for 60-70% off, and it was a simple fix for them to offer me the necklace for a higher percent off to simply match the price my mom got. Kohl's had given me a faulty necklace, after all! I am so disappointed by the terrible guest care - this is not how Kohl's used to be. Kohl's did NOT go above and beyond to fix a mistake for a faulty product, nor did they even meet a minimum expectation! Terrible service.

I returned Christmas gifts purchased at Kohl's but without the receipt. Therefore was told to expect a corporate refund in "7-10" days. It has been 33 days. Furthermore, it is impossible to reach a live person at their Customer Service number. I was on hold for 2 HOURS while I was live chatting a customer service rep. I have previously selected the option to request a call back. Five times. No call back. I have been told to expect an email from a supervisor after I requested to escalate the complaint. I will believe it when I see it. I don't have the heart to tell my family member that the $366.00 they spent on me was like throwing that money away.

Kohl's ruined my near perfect credit report score over a bill that was only slightly past due. AND the bill was for less than $100. They could have easily reviewed my credit score and deduced that it was an oversight BUT instead they made an official report which lowered my score by 100 points. When I called they promised to rectify things but they never did. They are an UNFRIENDLY, CALCULATING company with absolutely NO goodwill for their shoppers. If you have to shop there - use another card!

Very disappointed. I ordered shoes from kohls.com that I need by this weekend. I received the order yesterday. One shoe was a 7.5 wide and the other was a 7.5 medium. I ordered 7.5 medium, there are none in stock in store near me or I would have just done that in the first place. I called in to “Customer Service”. No one could help me without charging my card for a 2nd time and then sending me another pair.

I returned a $215.79 Coffee Maker on 12/28/2018 that I received as a Christmas Gift without a receipt. I was told because of the size of the refund it would have to go through Corporate. They took my Coffee Maker and still haven't processed the refund. I called the Customer Transactions number (800) 837-0302 and have never been able to talk to anyone at Kohl's. Not Happy and after being a loyal Kohl's shopper, this will be my last purchase and I won't hesitate to tell others of this bad customer service.

I ordered a monitor online a few days ago. It arrived quickly, but was in a box that was torn and scotch taped. I took it to the store for an exchange, but there were none in stock there or at any nearby Kohl's. Customer Service woman said she would credit me, but I would have to re-order it online at the current price. I purchased it on sale for $99, but the price was back to $149. So, I'm supposed to pay the higher price because they sent me a used/returned item? I'm done with Kohl's. How could they send an obviously used item? Did they think I wouldn't notice? Ridiculous. Now I have to search around for another sale somewhere.

On January 21 2019, I made an online order with Kohl's based on an newspaper advertisement I received the day before. I purchased a vacuum for 199$ (regular 299$), and Ninja for 89$ (reg 139$) and 2 pairs of thermal base layer long johns (15$ and 12$). I used the coupon code provided on the front of their webpage (NEWYEAR) and received an additional 20% off totaling $267.98 and was to receive 50$ Kohl's cash. The payment for 267.98$ was withdrawn from my account.

We went into the store to exchange a pair of jeans which were the wrong size. They had been purchased for my son and didn’t fit him. We were told we could exchange them, but they had to be: The same brand [as in Levi’s, Lee, etc]. The same type of clothing (pants). AND THE EXACT SAME PRICE AS ON THE ORIGINAL ITEM’S TAG.

I purchased a mixer on Kohls.com in October while they were on sale. I had a percentage off coupon and also used Kohl's cash that I had. When I received the mixer I didn't like the color so I contacted customer service to see how I could exchange it. They looked for the color I wanted in stores and it wasn't available so I was told to return the mixer to the store and purchase again online at the now higher price. They would then refund me the difference. I was promised this wouldn't be an issue, it would be simple and fast. 3 months, 5 chat conversations later and hours of my time they still have not refunded me the full amount of the difference.

From returning without a receipt to receiving a corporate refund the whole overall experience stinks!! Rude! On 11/30/18 I went into the Santa Maria Kohl's to do an exchange. I didn’t have a receipt so I used my California ID. The return amount was 302.36 and the girl said to me, "Thanks. Have a good night”. I was like, "Wait. Where’s my store credit?" She said, "Oh it does this randomly where it just mails you a check from corporate office." I'm so confused at this point because this girl is nice, she just doesn’t know anything. So I leave the return desk feeling ripped off, angry and betrayed. I see my sister in law as I see here a man in plain clothes asks us to stop so we did. He yells, "Hey you. STOP. YOU STOLE THAT VACUUM. I'M CALLING THE COPS!!" Man I was so embarrassed. He said this in front of everyone. I mean everyone.

I sure wish I would have read these reviews before I made an online purchase. I bought a coat at an exceptional price but was so scratchy I chose to return it. The coat cost $100 and the cheapest option to return was $32 (I don't live within 100 miles of a KOHL'S to return in person). I called customer service telling them that I have no issue in paying postage fees but felt that a 30% charge was so ridiculous and that no other retailers charge close to that much. They suggested I return the item in person and refused a refund.

I purchased 2 times on Kohl’s a week apart from each other. The first time, I updated my billing and shipping addresses. Removed the old shipping and billing address and phone number. The 2nd time I went to purchase the old information was back again, but I didn't notice because my addresses were one digit apart from each other: 1500 and 1501. When I tracked my package because it was supposed to be delivered today, I realized on FEDEX it was going to the wrong address.

I have had a Kohl's store charge card for many years. I have found it extremely cumbersome to make payments online. Have been using the same computer device for 8 years and have to answer security questions every time. I have attempted to make payments on the due date only to be told that there was a problem and I should try again later, or to have to reset my username and password because the shopping and charge payment sites are different... But I have NEVER shopped online at Kohl's. I have stopped shopping at Kohl's, will pay off the card and deal with companies that take better care of their customers.

When pursuing the $500.00 gift card promo on the sales receipt, I was not interested in the multiple advertising options and checked "no". I was then dumped! Negative PR. Nothing but an advertising scam.

If I could choose zero stars I would. I ordered one item. When the package arrived, it was not the item I ordered. I called and they re-sent the item. Again it was the wrong item. I called a second time and they assured me they would send the correct item. I never received a package. I called and was told they had no record of the problem. They seemed to have difficulty understanding that the item they sent was not what I ordered. Finally they agreed to issue a refund. It never showed up on my account. I started the process all over again through email.

Received some items as Christmas gifts from my mother. Returned 2 of said gifts with the provided gift receipts. Received X amount of dollars for the 2 items in the form of a store credit, yet questioned the amounts I received as it was less than what was on the original receipt (which I was able to view). When I questioned this, I was told "That's the amount that was on the gift receipts".

Bait and Switch. Terrible customer service. I purchase two items for shipping. Kohl's then says I must pick the item up, TWO HOURS AWAY. They won't ship the item to me. Can't refund item since I no longer have the original gift card. This entire process was a scam to steal money. It had become clear that Kohl's steals money from "customers" on a regular basis. They should all be fired, shut down and held legally accountable.

I made an order on Kohl's online store and it was the worst experience I have ever had with a company before. I order an Oshkosh Puffer Jacket as a gift for my niece's Birthday, a hoodie, a pair of sweatpants, and a pair of tights. My order total was $61.04 and all items were on sale, thought it was a great little deal. Order is confirmed and I get an email with the details, all is well. Then the next night I get an email saying "We couldn't complete order **, and we apologize for the inconvenience. Please contact us to figure out the next steps toll-free at 1-888-890-1755. You have not been charged for this order. If you used Gift Cards or Kohl's Cash on this order, the amount will be refunded within the next 2 days. Since you have not been charged, no Kohl's Cash has been accrued."

I ordered 2 pairs of jeans online. My cc was charged the amount of the order. Then 30 minutes later my cc was charged 2 more times for each pair of jeans. When I called customer service I was told the charges will fall off in 7 to 10 days. What if I could not afford that overage charge. I will never shop at Kohl's again. I will probably return the jeans out of principle.

Ordered carpet cleaner online. 299.99 with 40% coupon. Paid 179.99 plus tax of $14.85 total 194.84. Earned 45$ Kohl's cash. They sent wrong cleaner. Returned cleaner. Was credited $142.88. Should have been credited 194.84 -$45 Kohl's cash which is 149.84. They kept $6.96 that doesn't belong to them and they will not fix. Done with Kohl's. The biggest thing is I could have kept the $100 cleaner and not noticed it. Then I would have been screwed $100. No skin off their back. They have made me mad and hurt my feelings. Don't need the store.

I visited the Fenton MO Kohl's this morning to return a camera I purchased for my granddaughter for Christmas that she received a duplicate. I paid $60 for the camera in November. The clerk informed me that they would deduct $15 Kohl's cash that I got for purchasing the camera then had to give me $18.76 in Kohl's cash. Then either credit my Kohl's card for 28.07 or give me store credit for this amount. I told her my credit card has been paid and I wanted the cash back. Why the $18.76 in Kohl's cash that had to be used in a week I have no idea and she could not explain. She told me it has to be done this way. I told her she is forcing me to spend the credit in their store and she said, "Yes that is the way it is."

I went to Kohl’s this morning to return boots that I had bought my daughter for Christmas. I did not realize she had two right boots. All I wanted to do was have them exchanged or reorder. They did not have any more in the store so the clerk informed me that I would have to reorder them. Here’s the best part I had the gift receipt and the value was a lot less than what I purchased them for...interesting!!! It’s good thing I had the original receipt on me. So I was able to get a store credit for my daughter. Very poor customer services and what kind of scam are you running when the gift receipt is less than the original. This needs to be looked into. How many people so with the gift receipt not knowing how much the person actually paid. Wow!!! The CEO ARE RAKING IT IN!!! Very unhappy customer.

First, know that when you call, 99% of the time it's another country that has no clue about Kohl's that answers the phone. Had someone in Asia and then sent to the Philippines when I asked for the US. Ordered my bosses their gifts. Kept looking at tracking every day and was to arrive on the 19th. Our party was the 21st. On the 18th, the day it was to come I get an email from Kohl's saying they cancelled my order because they were out of stock! They couldn't tell me that when I ordered it. Waited til the day it was to arrive. Called and finally got someone in Milwaukee, WI and asked for the corp # and all they ever say is we don't have that information sorry. LIARS!

I placed an online order for a PS4 Sideman Bundle. It was a great deal! I paid for it and got a receipt. Then THE NEXT DAY for no good reason Kohl's went ahead a canceled my order, no raincheck, no explanation, nothing! I didn't see the email for a couple days so I didn't bother looking for another Black Friday deal until it was too late. Way to screw your customer Kohl's! I WILL NOT BE BUYER ANYTHING FROM KOHL'S EVER AGAIN!!!

Will never use or go to Kohl's again!!! Ordered boots for granddaughter's Xmas gift on 12/17. Guaranteed delivery 12/21-12/24. 12/18 order fulfilled and UPS label created. 12/19, 12/20, 12/21 - no change to status. Still showing UPS label created. Called and chatted 4 times - GUARANTEED 12/24 delivery. Chatted again 12/24 and still GUARANTEED 12/24 delivery. Never received. Granddaughter had no gift to open.

I ordered online and item needed to be returned. I went to the store in person to return this item for a credit. Very fast service, did not even need or show my C/C. All I needed was the packing slip. I was out the door in minutes. Received my credit super fast on my C/C.

I ordered 3 Christmas gifts from Kohl's in plenty of time for delivery. I only received one! I will NEVER order from them again! After over an hour on the phone they were only able to tell me how sorry they were and that my CHRISTMAS presents could be delivered ON THE 27th of DECEMBER!!! I opted for a refund of the items that weren’t delivered and declined their 20 % off coupon for future purchases. I’d rather pay twice as much than ever order from them again!!!

Not only did I find my experience at the local Forest Hill, MD store poor, but I learned when dealing with the corporate leadership Michelle Gass and Sona Chawla that incompetence and inconsideration is a corporate wide culture. Those I contacted directly would not reply and those who I did speak to that stated they would contact me back failed to fulfill their word. My issue was not properly resolved. My wife and I contacted the store first as we had a baby seat purchased for us that was the wrong model. Due to the age and location of the relative who purchased it, we were unable to secure a receipt. We called in advance specifically to ask if we would receive a store credit or a check refund without a receipt and were told a corporate check refund for the lowest amount the model was ever sold for. This was confirmed by Mary when we entered the store.

I ordered several packages from kohls.com on Black Friday, spent over $600 online. My last package said it was shipped 11/24 but every day the shipping information would change. I called the customer service Department and explained what was going on. The reps response was “be patient”. I told her I was more than patient as I had already waited 3 weeks. She continued to tell me that the package was scheduled to be delivered the next day. When I tried to explain to her that the shipping info changed every day, she told me “STOP BEING SO NEGATIVE”. Needless to say I was livid! I wasn’t negative I just wanted my package. I asked to speak to a supervisor who was also no help!

Absolute worst online ordering company to deal with. I placed an order online on "Black Friday." Item was in-stock and shipped to me. I made multiple Christmas purchases this day from Kohl's, lots of money was spent. What a surprise I had when the Nintendo Switch Bundle I ordered was not in the box, it was a $25 remote controlled car, with the packing slip for the Nintendo - How are they even alike??? I called Kohl's, I was told to return it to the store to receive my credit. I ran down there to stand in line for 40 mins. Returned the item less the Kohl's I had earned and used from its original purchase. The item was not available in the store so I again had to call customer service to place the order for the item. The only one available was a Nintendo Switch nonbundle at a higher price.

I ordered gifts a week ago, the day they were to arrive I get an email that they were out of stock so cancelled my order! I called, first person was in Asia, I asked to be transferred to US they sent me to the Philippines. Those people cannot understand anything! I did talk on chat and saved it to show people how stupid they are and how they lie to the customers. I ask for corporate and all they give me is the customer service # that I have already called! They say they don't have any corp info. LIE! I will never order on the site again because I cannot trust I will get it.

Ordered 2 games on sale during Thanksgiving for a gift. I received one and not the other. Called customer service, the girl couldn't speak English and hung up after saying she had to go. Called back after waiting online for about 30 minutes and finally talked to a man who said he would re-ship the missing item and I should expect it in 7-10 days. After 10 days I had to call back (another 1/2 hour) and discovered the man had refunded my purchase. I asked for the item I wanted. The agent told me she could re-order it for me but not at the same sale price, but they could issue a refund for the difference. I said okay. They shipped the wrong version of the item and I still have not received the refunded difference in price. They don't have a handle on their online orders or customer service. Never again.

Just spoke to a real witch named Shelly ** from Kohl's corporate offices. She was nasty, smug, and condescending. Frequently spoke over me and chastised me for not checking to see if the jewelry they sold me was missing a back. I returned the earrings and they deducted the $10 Kohl's cash. Fair enough. Not looking for a handout. Refused to refund the tax however and shorted my refund (less than $1). When I told her that they should have returned the taxes good old Shelly told me that I FEEL I've been shorted but I haven't.

Dec 8 2018 place a order online for women shoes for a gift for Christmas my mother. Ok. Dec 9 got an email saying my order is on the way. Should receive it by Dec 13th, Dec 9 got a email saying received order by 13th thru 17th. Ok. 13th came by no order. So I called, told me by 13th thru 17th again. By the end day Dec 17th still no order. Also can't even track it by UPS, they never received the order. Call Dec 18. Now they saying, "Sorry we will give a refund". TF. And I got to wait 7 business days to get my freaking money back. Why they lie to me. It's not right at all. This order was made Dec 8 2018. SMDH. If I don't rec my money will put fraud on them. I will never order, shop with them ever and I will make a video on YouTube about them. I wish I find this site before doing business with them.

I purchased two items online. One was shipped to one location, and the other to a separate location. After driving 20+ miles on a Sunday morning, I was faced with a long line of people returning merchandise. The girl on duty said I'd have to wait because she was the only one on duty. So much for the convenience of buying online and the speedy pickup promise.

So, I recently lost a LOT of clothes due to water damage. A family friend gave me $500 to buy new clothes, and I decided to shop online with Kohl's. Placed an order around $500, my bank initially flagged it as fraud, but I cleared it with them, whatever. Then, a few hours after I placed the order, Kohls.com decided it would cancel my order and lock my account. It's Saturday night and I paid for 1-day shipping for OVER TWENTY ITEMS because I need them ASAP so I don't show up to Christmas looking like a giant bag of trash because I have few clothes that fit.

I have been trying to sign up for the sales alerts via email for the past 3 weeks and have been unsuccessful. No matter what I do, or who I talk to, the emails never come. I am dumbfounded about this. Usually, when I sign up to a company with my email, I immediately get an email welcoming me to the their family. Kohl's just doesn't care about their customers. I am going to cut stop using my Kohl's card and will not shop there again.

Went to Kohl's today to purchase some Christmas presents. I was told my Kohl's Credit card had expired. I spent nearly 20 minutes while the clerk did an inquiry on me for credit application. I was then told I would not get the discounts so walked out and threw away my old credit card along with some more paperwork to fill out to reapply for credit. It seems I need the lousy credit card to get the discounts. Also for some odd reason my credit score went down 7 points because I was asking for a credit card! A card I had but was expired. The guy with cash finishes last. Kohl's is high priced to begin with so without the discount they are worthless to me. I will be doing my shopping at WalMart this year. A very disappointed customer at the Shakopee Minnesota location.

Made online order, KOHL'S shipped to wrong address. When I seen via email, I called them to correct... THEY WERE NO HELP. Told me to call UPS, UPS told me KOHL'S needs to call them. Called local KOHL'S manager, she was pleasant but could not even reach KOHL'S customer service. I have been a true shopper there for years... Tonight I'll be rethinking that. 1000 miles between Michigan and Florida.

I was doubled charged for items being shipped to the store and to my home. I recently made a purchase of $173 online. One item was to be picked up at the store totaling around $10. The other items being shipped totalled $162. Well Kohl's charged me the $173 + $162=$335. They stated that since items were being shipped, the $162 would not come off my bank account until they shipped them, which could take up to 7 business days. I do not understand why I was not charged the $10 (store pick up), the $162 shipped items totaling $173? Why double charge me the $335? I was so upset and explained that this does not make sense! They stated this is their policy. I canceled the entire order and now have to wait for up to 7 business days for a refund of $335 when my original purchase was just $173. Ridiculous.

I placed an order through Kohls.com on Black Friday for over $330.00 in purchases. I noticed the order did not apply the $20 Kohl's cash I entered. I called a CSR through the customer service number. He guaranteed he'd be able to apply the $20 but in the end stated he could not help me and transferred me to a dept. that was closed! The next day I reviewed my order and realized I had been canceled! I called right away to find out why. They couldn't explain and I stated I'd just reorder the items I can before they were sold out trying to wait for an explanation. I placed my order and two of my items were shipped to a store three cities away from me. Needless to say, they were not picked up and I was told I would just be refunded. It was only an item for $5.00 each and was only credited $0.20! I let it go and went on to use my $90.00 Kohl's cash I'd accumulated from my Black Friday order.

Purchased a leather coat, which was shipped to the wrong address (3 hours away) by no fault of theirs. However, they refused to cancel or modify my order with new shipping address, refused to look into the issue, because it had been delivered to the wrong address, refused refund or any other assistance.

On Thanksgiving this year I ordered an Xbox One X 1TB w/ PUBG Bundle because they had an amazing deal that was $399.99 with $120.00 Kohl’s Cash. When I placed my order the Tortola was $441.99 with tax and they told me my package would be expected November 28th-30th. When the 30th came I checked the package tracking on UPS and it said that UPS had never received the package. But the Kohl’s website said the order had been completed and shipped.

Purchased Vera Wang caftan, followed laundering instructions. Material now has a thousand dirt balls on it and is uncomfortable to wear. Sales staff male and female (at check-out) very "nice nasty". (I'm AA.) Paid off balance in full except for $5.00. Kohl's decided that since zero interest could be charged on the balance, they would charge interest ANYWAY! I called and spoke with someone in Finance and was told "that's how they do it". Items are ALL OVERPRICED, they display a "sale" price. It make you think you're getting a deal. The item may say; $60.00, sale price is $$39.00, when item is CLEARLY WORTH $19.99. Cheap stuff except for purses. And jewelry prices are OUTRAGEOUS!

I placed my Christmas order Dec. 5th. The CSR failed to put my Suite# in the system. When I called to inquire if my pkg WOULD be reshipped. The CSR told me no AND my order would go back to the warehouse; and I will need to place the order over again. I asked is it possible for this to transpire prior to Christmas. She could not guarantee me that. The take away is, wait, they will credit my card and 20% off my next purchase. Excuse me, what about my family Christmas and birthday item for my grandson Dec. 15th (today is the 12th). I AM SO UNHAPPY WITH KOHL'S.

I placed an order online on 11/26 for earrings totaling $50.88. Purchasing this item earned me $15 Kohl’s cash. On 12/3 I placed an order for another item. I decided to return the first order at a store near me. I was told that because I used the $15 Kohl’s cash, they would deduct that amount from my refund. Fine. I ended up cancelling that 2nd order but did not get the $15 Kohl’s cash back. I’ve chatted and tweeted several times to get my money back but no one seems to help. Customer service online kept saying they would send me another $15 Kohl’s cash but never did. It’s been one week and I’m out of $15.90. How is that fair? Forget the Kohl’s cash, I don’t plan on ever buying anything from Kohl’s. I want a refund of the $15.90 back to the credit card I used to purchase the first order. I bought an item for $50.88, I then returned that exact item and should get full amount refunded back. They have the worst customer service.

I have been working very hard to improve my credit and doing very well. I decided I needed revolving credit to improve my credit even more. What better way to do that than to get a charge card from a place that I shop at often. I went online and started the pre-qualification for Kohl's charge. To my surprise wow I was pre-qualified for Kohl's charge card. I was so excited. I felt so good about myself in how much I have built my credit. So because I was pre-qualified that means I could apply and get a card right? Wrong...

I placed an order with Kohl's.com on 12/1/18. This email stated to expect my order between 12/6-12/11/18. On 12/4/18 I received an email. My order has shipped and the tracking showed to arrive 12/10/18. My order never left Kohl's distribution in Secaucus NJ until 8:40 pm EST on 12/10/18. Now expected date to arrive 12/17/2018. No one with Kohl's can answer why? Calling customer service is useless. They can only verify the information you already have. No explanation! No accountability for the delay.

I have been going to Kohl's for so many years but my online shopping with them lately has been frustrating and caused me a great amount of grief!!? First of all, I placed an order & when I go to my cart, it's no longer available? Then comes the shipping, they tell you 5 to 7 days but I have been waiting for weeks now & when I call customer service, I always end up with someone that barely speaks English & that's after being on hold for at least 15 minutes, then as they supposedly researched, they come back after another 15 minutes, only to tell you to call UPS?

I purchased two bar stools online from Kohl's. They arrived in 2 separate boxes. One was fine the other was missing the two front legs. Not a big deal I thought I will call and request the missing parts. Wrong... after an hour on the phone with someone who spoke and understood English very poorly I was told they could not help me.

I placed an order online at Kohl's. Part of the order was delivered to my home but the other items were shipped to the store. The purpose of ordering online for me was not having to go to the store. This sucks... Last dollars Kohl's will get from me.

Attempted to place order online and issue with web so Kohl's cash disappeared. So I had to call in. I called. Stayed on hold an hour and a half till I got rep who had to search to confirm I hadn’t spent cash. She placed order for me then two weeks later find that order was canceled. I tried to chat online and find out. Was told they sold out then told now the order payment needed confirming. Summary - No Kohl’s cash, no item and I’m screwed. Thanks for nothing.

As part of the Black Friday sales, my girlfriend attempted to purchase me the PlayStation VR Headset bundle. I suffer from severe respiratory illness and bipolar depression, and she knew it was something I’d had my eye on and thought it would cheer me up, and the $100 off was something she didn’t feel she could pass up. She decided to order it from Kohl’s - primarily due to the lure of $60 in Kohl’s cash that could be used for other holiday purchases - and did so, alongside some other miscellaneous items. She was informed the order would be delivered by 11/30. She then informed me, and I went on to happily obtain several items relating to the VR headset, under the assumption it would be arriving shortly.

I had $60.00 worth of Kohl's cash, $5.00 in Kohl's rewards and a 25% off coupon. We were shopping trying to stay within $10.00. So I used my Kohl's app as if I was ordering it online just to keep up with it. So I had about $74.00 (rounding off) in shopping bag, I figured -$60.00 Kohl's Cash = $14.00. That is what common sense tells you. I check out and it's $28.00. I ask how and the guy tries to explain. Now I'm more confused. I pay, look at the receipt and what the hell is this? It takes my Item that was $35.00 subtracts a Kohl's Cash amount like $20.00 leaving about $15.00 that now has 25% taken off for an additional $1.50.

11/20/18 I purchased various clothing items for a birthday present for $101.83 and was given a $15 Kohl's Cash coupon. On 11/25/18 I used the Kohl's cash to buy a pair of pajamas for $2.17. Total charged to my credit card for gifts $104.00. Gifts didn't go over so returned all on 12/5 and received a credit of $85.44 on the $104 purchase (less the $15 Kohl's Cash) and $2.17 on the 2nd purchase for a total credit to my card for $87.61 and given a $15 Kohl's Cash again to make up the difference charged to my card. This obligates me to spend again and probably have to add more cash, or let the Kohl's Cash expire which amounts to a 15.7% loss on the transaction.

I am a frequent Kohl's online customer; and was shocked at a recent experience. Nowhere online does Kohl's advise you that you may be receiving returned/used merchandise. I received a coat, no tags "rolled" up in a ball stuffed into a mailing envelope. To make matters worse the customer service is poor, wait times for customer service on existing orders is ridiculous so that must be a signal they are having problems. I was in the store a few weeks ago and struck up a conversation with a customer who said this is the next store to go out of business - his story was just as bad. What a shame that Kohl's WON'T do better, executive management must be aware of this.

I placed an order on Kohl's.com at the end of November. As a single disabled mom on an extremely limited income, I shopped here to receive the Kohl's cash to stretch my money. Guess what... No Kohl's cash. Went to the store as one of the items had to be picked up at the physical store, manager said I had to contact 1-855 number as it was an online order. So I call the number speak to a non-english speaking person. Explain the problem, and am told "that date was a non Kohl's cash day". Ok I've never heard of a non Kohl's cash day and it was not stated anywhere on the website. My receipt stated your Kohl's cash will be emailed to you within 24 hours. Never again Kohl's, never again.

11-19-2018 I ordered 2 fleece throws & matching pillows. They were in the Black Friday ad for $8.99 each. The throws arrived on time but the pillows never did. Contacted CS via online chat 11-29-18. Was told a refund would be issued for the missing pillows, place an online order (chat can't do) for the pillows, give them the new order number so that a price adjustment can be made to match the Black Friday ad, & free shipping. Ivan **, the chat rep, repeated multiple times, "please, rest assured this will be taken care of". Baloney!

Went to make a purchase online to use my Kohl’s cash and $15 was gone. They said because I made a return and exchanged it for a more expensive item I lost the Kohl's cash. How can this possibly be. I spent more money and they stole $15 at the same time. All I heard was, "This is policy, this is policy," from a poor excuse of a customer service supervisor. I would of fired her on the spot. No customer service skills whatsoever. All she kept saying is, "I can’t. I can’t". I have worked retail for 20 years and yes you can. Yes you can. Anything can be overridden to fix and solve a customer issue.

My wife had bought 2 pair of slippers, (two different sizes for fit), and two pair of PJs. She had used $20 in Kohl's cash for this order. When we received the order the slippers were tried on and we went to return the ones that didn't fit. She was told that the slippers returned would use $15 of the Khol's cash and we would only get to use $5 on the rest of the order. Shouldn't the Khol's cash be used for the total purchased and not one of the items... Such a ripoff. JC Penney here I come.

I bought three pair of sneakers size 8. It said fit to size. I'm normally a size 8 but for some reason 2 out of 3 were a little big on me and I had knees surgery so I needed the sneaker to be comfortable and fit to my size. So I call the store to see if by any chance they have a size 71/2 I could of get an even exchange. So the guy was very nice and went to check for me and told me those sneakers I brought they didn't have them in the store. I call Kohl's to explain to them that I call the store and they didn't have the sneaker and all I want is to get an even exchange but they gave a hard time because I pay less for the sneakers and they wanted me to get the sneakers now for the price that went back to the original price.

Kohl's why are you the only store pulling this multiple charge crap? I've had a pending charge for my original order total since Wednesday 11/28. Plus a double of that charge pending. I've also had two partial charge authorizations that my bank removed, and another partial amount actually processed twice and refunded once. Do you not realize that these holds actually tie up money in our bank accounts? Do you not realize that not all of your customers are rolling in money? You have tied up over $400 of my money since Wednesday evening for an order totaling $61.32. On what planet is that acceptable?

I ordered 10 Bras in 4 separate orders. I received 9 Bras. Kohl's said to ask the mailman where my bra is or wait longer. I went online to my account. The site is IMPOSSIBLE to navigate. Each time I open the same order, I get a completely different looking summary. I can't make heads or tails out of their site. Plus, they have 2 separate November 2018 summaries. Why? I have only known each year to have 1 November since the beginning of the Julian calendar.

I placed an order with Kohl's the amount was for $535 and they placed a hold on my account for over $1750. I can understand placing a hold for the full amount of my order but they should not be able to place a hold for over 3 times the amount of my order. I took a photo of my bank account for proof of this. I called and the manager just gave me the runaround.

I did a bit of shopping this morning. Most of my purchases were clothing. I went to the checkout line. The cashier didnt barely look at me much less have a smile or conversation to offer. I paid for my purchases. The cashier then grabbed a handful of the pile of clothes and began to stuff them all in the bag. Grabbed the rest and shoved those in the bag. Usually they take everything off the hangers and fold them nicely. Not this young lady. What is going on in customer service these days.

I ordered a picture frame as a gift. The first time I received the order the glass was broken. They didn’t wrap the frame or anything. They just sent it in a bag as is. I called and they sent me a replacement. Again it was just in a bag this time the frame part was broken. When I called to complain they told me I would have to be refunded and charged again for the order. As many of you know you don’t receive the refund for at least 5 business days. What if I didn’t have the extra money in my account when it was their mistake AGAIN. The first they just sent a replacement without the hassle of recharging me. I know I will never be ordering from them again.

With our recent Black Friday purchases from Kohls.com, some of the items shipped with the stores' security tags still on them. I'm sure this is a common mistake but the resolution from Kohl's support was to take all the items back to a physical store not to handle the issue remotely. As you can imagine the reason that I or other people use online ordering is because they cannot get to a physical location. Needless to say that this is unacceptable.

Every time I place an order online it gets canceled no matter what card I use. I know my bank allows it to go through but Kohl's cancels it for many reasons after taking my Kohl's cash so I cannot use it again. If they run a promo or anything they cancel the order and let the time run out so you have to pay full price. It's called false advertising.

We purchased the Nintendo Switch bundle for our son for Christmas on cyber Monday. We received a Spiderman Sony PlayStation. Called & they offered to refund our money as they have now sold out. We told them we didn't want a refund that we wanted the correct item or for them to make it right as we passed up on other Cyber Monday bundles elsewhere to shop with them and now we will have to pay full price. They said they would open a case and pick up the PlayStation. We never received the email regarding when someone is going to pick up the item and no one has followed up. Hearing the same complaints from friends with equally horrible experiences Kohl's had already been going downhill but this was the last straw for us.

Thursday, November 22, 2018 ordered 6 items, some items came separately including 12 bath towels that were horrible and were returned to my local Kohl's for an immediate refund. Google Home Hub was also in the order but instead upon opening the package I found a PS4 controller that I never ordered. But the shipping papers clearly stated it should have been Google Home! Ok no problem right? WRONG! Called the 1-866 number from shipping papers and was told to just go and buy another one for $149 when I paid $99! And a credit on my Kohl's charge would be in 7 days! Escalated the call to a manager who promised that in NO MORE THAN 48 hrs I'd have my money back and gave me a phony reference # for price match and 1 DAY SHIPPING.

Below are a couple points why you should take your business elsewhere. 1. I was never able to modify my order after placing it. 2. Kohl's customer service is a joke. The guy who hardly spoke English told me he canceled my order and never did, but was nice enough to place a duplicate order for me. 3. You have to wait for their VERY slow shipping when other companies are getting products to customers within 2 days. 4. Kohl's will create an "incident report" for incidents like mine, but will do nothing to actually help you. They will just tell you that they are sorry and you have to wait for your items to arrive. 5. Once all your items arrive (they use multiple different shippers) and if you need to return anything, you have to go in store. That is a fine and dandy, if you get a nice customer service representative. The one I got had a horrible attitude and talked down to me.

I purchased a few items on Thanksgiving evening, and received $200 of Kohl's cash based on my purchases. I went online and placed items in my cart. When I went to check out, the Kohl's system booted me off their site. When I went back in, my items were still in the cart, but all my payment information was deleted. When I tried to enter in the Kohl's cash again, I was told it was used. I contacted customer that evening. After talking with a representative for over 50 minutes, my issue was still not resolved, but I was told my Kohl's cash would reset itself after 24 hours. I waited a day and a half and tried it again only to have the same problem happen again. I am currently on hold for a supervisor, and it has been 37 minutes. When the supervisor finally came on the phone, he told me the cash was used and there is nothing he can do about it. Kohl's customer service is a joke. Of the 3 people who I have spoken with, not a one of them knew what to do.

There are so many complaints about you charging us, your customers when orders are cancelled. How is it you can't seem to understand this is such a big issue for so many of your loyal customers, I have bought so much from your company but never again!!!

I decided yesterday to take advantage of a few deals while I had a little spare money. I ordered two things, totaling 68 dollars. Placed my order for same day pickup. I got an email saying my order had changed, one item was no longer in stock. So, my adjusted total is 44 dollars. Lo and behold, I was charged both 68$ and 44$. And when I called, I was told I have to wait up to 7 business days for the 68$ refund. I have to wait, a week on my money...? This is insanity. I have shopped at Kohl's for quite some time now, but this, infuriates me. Even if it was 5$, it's the principle of the matter. GET IT TOGETHER.

I brought back a Fujifilm (Polaroid type) camera for my 7 year old granddaughter for Christmas. When I went to the store to return it I was told that it is an electronic item and cannot be returned more than 30 days after purchase. The item is unopened in the original mailing box. Nowhere was I informed of this policy while ordering or on invoice. In fact there is no cord or plug on this item so I didn't have a clue it was considered an electronic at all. I was told there should have been a popup indicating the return policy when I ordered the item but there was not. I had no idea about the policy because I wasn't informed and they will not take the item back.

I placed my order on Cyber Monday. The order was confirmed and told all items would be received on Friday the 30th. Also told account would not be charged until items shipped. Part of order received on Thursday. Other part coming Monday or Tuesday and yet another part coming NEXT Friday the 7th!!! And account has been charged for the whole order!!! Will never shop at Kohl's again. This happens every time.

Kohl’s cancel my Cyber Monday order and saying that “the item is out of stock” while they are still selling on their own website. My order number is **. Kohl’s! Give me your real reason for canceling my order!!!

I purchased an electric blanket online and was double charged. When calling customer service I was told it was to make sure I pick up item. When I went into store I got a copy of corporate email stating problem was know in November 23rd. But it's still happening and I have now had two more charges for that same amount. Still having problems. DON'T SHOP ONLINE WITH THIS COMPANY EVER. Not the first time this has happened with this company.

I was in your store on November 23, 2018. The Kohl’s worker I would like to give Kudos to is Leticia. She did a suburb job assisting me through several issues. I was visiting from Mississippi and decided to open a charge card for Black Friday. I hadn’t noticed that the back of my driver’s license had rub off; which, created a problem with scanning my information. She immediately starting thinking of other options and found that I had my Government ID. After getting my account established, we ran into another problem when trying to scan the ID for my purchase. She called customer service and they was able to give me my account to make the purchase. I did mention that this was Black Friday, so the wait was long. Leticia kept her cheerful attitude throughout the entire ordeal. She’s was a blessing to me. Keep up the good work Leticia.

I do a lot of my Christmas shopping at Kohl's. I was very upset this year when I done my shopping on Black Friday then Cyber Monday. Orders went through and then few days later emailing me and canceling some of my order. I will probably think twice before I shop online at Kohl's for Christmas again with their so call specials and sells.

I made a large purchase for my husband on Cyber Monday. I got a notice this morning that the shipment, which was supposed to be delivered to me at home, went to an address of a person in CA I don't even talk to anymore. The website clearly made an error and somehow attached my purchase to an address to a person I once sent a gift card too. I am certain during checkout I never once indicated this was to go anyone but me. I called customer service and they were able to divert the partial shipment but the main item, the expensive item is sitting at the doorstep of a person whom I cannot/do not speak to anymore. They refused to rectify so I will be filing a formal complaint anywhere I can.

Fast forward - they have refunded my money on my purchase that they couldn't fulfill. Also, said I could keep the item that was delivered by mistake. So, even though I had to hunt down the initial item I wanted, they made it right by refunding me and now my child gets an added bonus for Christmas.

Shopping on Cyber Monday at Kohl’s.com and placed an almost $300 order. As I was entering in my info it was telling me I would receive $75 in Kohl’s cash. The website was experiencing a “high volume” (is what I was told from customer service) and so by the time the order went through (the website was moving slow and malfunctioning on me) it was 4 minutes past their “earning period”. I didn’t even look at the time because to my knowledge everything went through fine. Until I just logged on to try and use my Kohl’s cash and realized it was never sent to me. That’s when I checked my email and saw the order was placed 4 minutes late. I called customer service and the first rep was smug and rude and placed me on hold for 5 minutes and ended up hanging up on me.

Tried to make a purchase with new Kohl's card. The coupon said the discount expired next day. So spent a couple hours shopping, but couldn't find the information to make purchase. Tried to call, but got message saying they were closed. Tried to call again in the middle of a Wednesday and got the same closed message. My husband went to the store and thought he got it figured out and made the online purchase there. It went through then later they canceled it. Tried to do the shopping again, but now most of what I wanted wasn't available... Tried another purchase and wouldn't work.

I placed an online order November 21st very early in the morning for a Shark vacuum that had an original price of $459.99, on sale for $299.99 with an addition 15% off, plus earning $75 in Kohl's cash and another $5 in Kohl's cash for agreeing to wait a week for it to be shipped. I had spent hours online researching Shark vacuums and prices. This was a really good deal (obviously too good to be true). I received an order confirmation. I received an email a few hours later saying "Sorry, we couldn't complete your order". It instructed to call a number to figure out the next steps. The number was to the fraud department. They had flagged my order for credit card verification for a card that had been on file with my online account for years. I had simply updated the expiration date when I placed the order.

I ordered a pair of ugg boots (size 8 women’s) online on Black Friday. Everything was okay. Was only charged once unlike the other reviews I’ve read. The problem is that when I received my order on 11/27/2018 there were Apt. 9 men’s size 10.5 dress shoes in the box instead of the ugg boots. So the customer service rep was awesome and refunded my money but the ugg boots are now out of stock so no ugg boots for my daughter’s Christmas present. Plus whoever packaged them from the warehouse removed the return shipment label off of the invoice.

I purchased a weighted blanket online for $50 five days ago, received a confirmation email, and now (5 days later) received an email saying my order has been cancelled because the item is out of stock. When I called customer service, they told me that I could re-purchase the item once it was back in stock...for the $100 price. Kohl's needs to get their ** together.

which add up to the $166.01 you had charged me already.

It doesn't make sense that you have to use your Kohl's cash by a certain date. I lost 100.00 because of it. I really had no way of getting there. I am sure they know many will never redeem. It really should be illegal for them to get away with this.

Place an order on 11/21, Checked the status of delivery today then noticed it was canceled. Called them, after long wait on phone and several transfers to multiple supervisors, they still did not know why they canceled and of course only 1 of the 18 items were available. I'm canceling my cc with them now, will no longer do business with a company who doesn't care about their customers.

I was very excited to go Black Friday shopping and saw that Kohl's was starting early so I decided to go on Kohls.com and see the deals. Well I see that the pants that I wanted were on sale for 14.99 and using a promo code id get them for even cheaper. I was excited! The ending total was $68.95. Charged to my bank on 11/22/18. I wake up to go shopping again for Black Friday and see that Kohl's charged my card another time for $68.95. I spent 30mins trying to get a rep and when I finally do he opens the order and the phone hangs up.

I had the same issue other buyers are reporting when buying online on Black Friday. I made my purchase on Thursday night. Didn't encounter any issues, got my invoice, everything looked great and went to bed. I woke up the next day to check on my bank account and they double charged me for my order. I spent over 30 minutes on the phone trying to reach out to them. Once I did, they never admitted it was their mistake. After I got furious and was transferred to a supervisor, they acknowledge it was a system error and they couldn't do anything about it, that the system fixes itself??? And I needed to wait 7 business days for that. That was my rent money. I spent the amount of money I had on my daughter's gifts and couldn't afford to get double charged. How is it they don't have a manual void option for this type of situation??? This is unacceptable. Never buying from them again.

I would strongly warn everyone about Kohl's transactions and their customer service. I tried to buy a comforter from Kohl's Henrietta store and they deducted money from my account and the lady at the checkout counter did not pay attention to the screen when my transaction was successful and she made me swipe my card again but due to their system's fault, the transaction did not go through the second time but I lost my money and did not get my comforter either. The store manager was rude and did not answer properly and I am not getting enough help from customer care either. So, would recommend not to trust Kohl's transaction methods or their customer service because once you lose your money, there are very less chances that you will get it back. Very disappointed with the service.

Placed order online for items then realized one item was for pick up far from where I lived. Within five minutes canceled pick up. Next day received e-mail thanking me for picking up item and charged my account. Called immediately told to call shoe dept. In store. Explained again I had canceled but received e-mail stating I had picked them up with photo I.D. OMG next three hours calling even fraud dept. Finally my daughter got the manager of shoe dept. who called her back. Found shoes in an unusual bin. Credited my account. Also they went as far as telling me to call police and file a report. These are just a few interaction. Don't order from them ever.

I placed the order on Black Friday for the Sony Playstation 4 Slim Spiderman Bundle and at 0130 it was in my cart and order was placed. I received confirmation that the order had gone through and been accepted. Two days later, I noticed the order had not moved and called the call center (some foreign country) who said that they could not handle this as it was out of stock and put me through to the other department (corporate office).

My husband and I stayed up until 12:01 am on November 22 to take advantage of the Black Friday sale Kohl's was having. We made three separate orders trying to make sure we purchased the items before they sold out. One of the three orders contained a Playstation VR and an Instant Pot. We received order confirmations for all three orders.

Ordered Shark Navigator NV360 online on Black Friday for $99.99. Received confirmation number. The next day, I received an e-mail that the item was cancelled with no explanation. When I called, the customer service rep said that they don't have enough stock to fill all the orders even though I received a confirmation number. I told him I would wait until there was stock, but that is not an option. I now see that I can buy it for $209.99. What a joke. I also tried to order a plush throw for $9.99, but it said out of stock. The next day, I see they have stock, but the price is now $19.99. Does Kohl's really think their customers are stupid? I know the game they play. I have been a customer for over 30 years, but I am very disappointed and done shopping here.

I, like many other customers, decided to get all my Christmas shopping done on Cyber Monday for the extra Kohl's cash as well as the bonus deals online. I woke up this morning to two separate charges on my bank account. I called the Kohl's helpline and they told me that they are having an issue with the orders that require an in-store pickup. I was charged for the full amount as well as an amount excluding the in-store pickup. I was told that as soon as I pick up my item and receive the items I purchased, that the incorrect charge would be dropped. I am not supposed to receive the items until December 7th, which is two weeks that I won't have that money in my bank account.

I am so mad right now! I called my bank and had to cancel my card and now have no access to my funds because Kohl's hit me 3x for 3 different amounts after I made a purchase online. Waited for over 2 hours 2 different times I called to speak to someone and got no one on the phone. Probably is happening to several other people. Now I have to wait 7 days and if the payment goes through I have to go through a dispute process. This is insane and Kohl's should be shut down!

Online systems kept producing error messages when trying to access the shopping cart. Once I could finally see my shopping cart I couldn’t make changes as gave me even more error messages. When I tried to place my order, it asked me to sign in and then it cleared my whole shopping cart. So went through hassle of replenishing what I tried to order and even more and more error messages. Took over 4 hours to try to place an order that wouldn’t go through. The site kept having so many issues and ultimately I couldn’t get my order placed before the deals expired. Kohl’s should invest in better tech support and an overall inventory system. They Need to get their act together before they start losing more and more business or get a class act lawsuit for their horrible business practices and poor customer service.

Order Number: **. One of the worst experience I had with them. Being a FIRST time buyer this is simply unacceptable. Ordered the stuff on Thursday (11/22/2018) Black Friday deal. The order was CANCELLED. I have being following up with them since the very next day (11/23/2018)... and after 3 days, today (11/26/2018) the customer support team is saying that I need to re-order without the deal and have to pay the additional money. The customer support guy was really arrogant, in fact he didn't gave the phone to his manager.

I bought a Tekgear fleece from a table that had a can't miss large red sign Sale $9.99. The table was at the front of the row with this sign. I purchase the item and $9.99. I go back the next day around 5 pm and got another one, same sign of course. No issue until the item rang up $11.99. I didn't notice it until I went to the car, so I went back in to the customer service desk and was told that the item was just on the wrong table and since it rang up $11.99 that is what I have to pay. The woman said for me to be careful and read the fine print on the signs. Of course the item was not on the wrong table however I went back to the table, which was on the complete other side of the store.

I have tried for 3 hours to place an order on a pair of booties the site says is in stock. No matter what credit card I use it just keeps taking me back to PLEASE ENTER SHIP TO and then PLEASE ENTER BILL TO address. TOTAL FAIL on Kohl's part for Cyber Monday. There is not a customer service number to call. I'll be going back to Lord and Taylor and Macy's.com. Good luck next year Kohl's. Very surprised at how poorly you performed on Cyber-Monday.

I made a purchase on Thanksgiving and was charged immediately, then I noticed they charged me twice. I was disconnected by two chat agents, and the third told me to call Kohl's com. I have been on hold twenty minutes. I went ahead and filed a fraudulent claim with my bank. I guess it's my only hope of being reimbursed. Shame on you Kohl's.

My family and I visited the Kohl's located in Secaucus, NJ on 11/23/18. I checked out on line 12, and immediately upon exiting the front door I realized my cell phone was missing. We returned to checkout and asked the cashier at line 12 if she found my phone. She said no. We then went to customer service to see if any staff or shoppers had found my phone and left it with them. They also said no. I searched around the areas where I had been shopping and returned to the cash registers, where I asked aloud 'Did anyone find a phone?' The manager and all cashiers denied finding anything.

I was lucky (or so I thought) to secure an XBOX One X for my son. Got the confirmation and everything. Two days later I get a cancellation email!! I check the item online and it is available for full price. They should offer a rain check at least. Bad Business.

On 11/23/18 I was so happy to purchase a doorbuster for Christmas. I waited up to 12:00 AM to make sure I got in on the doorbuster offer. Saved money because this was gonna be the one Christmas present my daughter got for Christmas. Made the purchase. Everything went thru. Now after sales are over - Two days later I get an email my order was cancelled. Why? Because Kohl's red flagged my account. After finally reaching customer service after the two day of calling and being put on hold by a Kohl's representative to an office that is I'm assuming closed for the weekend cause I was on hold forever until I finally gave up. Now after talking to Kohl's, I have now been verified but no camera.

I ordered online. Half to be shipped, half to be picked up in store. The full amount was charged to my card and then by the following morning, an additional amount was charged. Before jumping to conclusions, I did the math. I added up the order myself, cross-checked with what was on the confirmation email and then added up the in-store pickup and shipped items. All dollar amounts came out to the full amount, that was charged within the hour I placed the order. I called customer service and was given the runaround, but basically told I need to deal with it through the store. I went to the store and was given the answer "we don't take care of this, corporate does". Well, WTF! Kohl's has lost my business.

I placed an order on 11/23 online... they gave me the order ID and expected delivery date for my PS4 VR bundle. They held the funds... then I checked the status the next day where I see it was canceled. I called my bank to let them know the pending charge for 252.5 was canceled... we have spoken to 3 diff Kohl's rep spending over 2 hours for all 3 to tell me something different. 1 rep even trying to blame the bank for not authorizing the charge. My bank on the phone said it was authorized. I WILL NEVER ORDER ONLINE FROM THEM AGAIN and suggest others do the same. As you can see my issue isn't isolated and Kohl's online ordering is very flawed. They need to update the system.

My daughter and shopped on Black Friday Morning at about 1 am. When we went to check out my daughter used her Bank Card and the system was having trouble running everyone's Bank Cards. It would time out before the transaction could complete. Or that is what we thought. After three tries my daughter just said never mind she would just get it elsewhere. Well this morning we find out her bank card has been charged a few times and not as pending. Called and spoke to Sherry the store manager who states they can give me a number to call but it was out of her hands. And she states they are aware of the issue but we have to take it up with our bank... WHAT!!! Now mind you my daughter walked out of the store with nothing from Kohl's. So now the bank states it will be 90 days before the money might go back in her account. I've had a Khol's account for years but this morning I cut up my card and will NO LONGER SHOP with them.

I was trying to make my purchases on Friday online. Add everything in my cart. I paid with my credit card or I tried to anyways and it said it was processing so I went to bed. This was for Black Friday. I woke up and turned to find out nothing got paid for and I was told to call customer service online which really sucked because then I missed out on all the deals.

Ordered the Xbox ONE X 1TB with PlayerUnknown's Battlegrounds Digital Download Game Bundle at 1:01 AM from Kohls Black Friday online door-buster sale. Received confirmation email and passed over many other offers the same day for a good deal. 10 PM, I get a cancellation notice as the product is no longer available. Keep in mind, this was still an item showing available until my last look being 2 PM in the afternoon. Fast forward to Monday the 26th, they have the same exact bundle back online at full price for your shopping convenience. Never have I seen such a blatant dodge of a store's own sale ad just to lure people in for other purchases. I find it hard to believe that their inventory spiked over the weekend so this definitely has fraud written all over it.

First and last time I'm shopping at Kohl's. Placed online order on 11/18/18. Got confirmation and nothing else. Been trying to call their customer service line to find out when the product will ship and no one picks up. 3 separate attempts and I can't get through. My item was supposed to be here today 11/26/18 but it hasn't even shipped yet!

I placed a total of 6 orders ranging from 11/23 through 11/24/2018 Black Friday and the weekend sales. Some of my items were cancelled days after the order was put in even after they charged me and confirmed my orders. My bank account has been double charged. I call customer service. They are no help. One item that was cancelled was still in stock and could not answer why they cancelled it. If you have multiple items in one order and they cancel items in that order they charge you again for what they ship out even though the previous amount was already charged.

I went on Kohls.com for a few black Friday deals and purchase 57.30 worth of items. I made sure that all items said they were being shipped. I got an email this morning that my boots are ready to be picked up in another state... WHAT?!?! I called customer service and the woman said "my suggestion is to be more careful when choosing your options online." WHAT?!?! She said I have to contact the store and get a refund. I asked to speak with a manager and she said no one was available. I told her that I will never shop at Kohl's again and will be writing about my experience. She said, "That is fine," and asked if she could do anything else for me... what did you do for me already? NOTHING!

I am a Kohl's charge customer. I shop at Kohl's ALL THE TIME. However, I had an awful Black Friday experience and need to share. I purchased the Farberware 14-pc Cutlery set which was listed on the Black Friday Ad for $29.99 with a $10 mail in rebate. I was charged $59.99. Now this was the ONLY 14-pc set on their website, I know because I have the app and had this particular item in my shopping cart waiting for 5pm on Thursday. I had double and triple checked to make sure I had the right one. After being charged the $59.99 I go to the nearby store, I'm told I need to call kohls.com customer service. I do so and they tell me there is nothing they can do because they are still in "sale" mode. So they cannot adjust prices. I give it 2 days and called back yesterday. The first lady told me it was never advertised for that price, the supervisor I spoke to after that then told me that she could not view the Black Friday AD?!? You're kidding me right?

Kohl's has been ripping off their customers by double charging them for purchases made online and refuses to release from the double charge, despite already having the funds to pay for the item. When calling customer service, they continually make excuses as to why they will not release the funds they have placed on HOLD from the second fraudulent fund withdrawal. If you visit this site: https://www.consumeraffairs.com/retail/kohls.html.

I recently made an online purchase Thanksgiving night for 123.61. Well, come to find out, they charged my bank account twice! WTH? When I called customer service, they stated that I needed to call my bank and ask them to take off restrictions on one of the withdrawals. They made this sound like this is common. I”m sorry, I don’t purchase online to have to pay double and then not get credited back, but have to spend days and hours on the phone with my bank, creating a claim to get my money back that Kohl’s.com took that they weren’t entitled to. All they kept telling me as that the additional charge was on hold? On hold for what??

Be warned! On back of receipt it states "Hassle-Free Returns". That is a LIE. On 11/20/18 I paid for a pair of Nike sneakers that were defective. I called the store on 11/23 to ask what their return policy was. The girl in the shoe department asked if I had the receipt. I did. She said there would be NO trouble returning them. I also told her I paid by CHECK. She still re-affirmed that would not be an issue.

I ordered from kohls.com for sales on Black Friday just like everyone else. I placed one order for 53.12 and it was all being shipped. Nothing was split to pick up. I checked my balance the next day and they charged me twice for the same order! I hear it is to make sure we have the funds. Wtf?? Seriously? You just charged me the amount owed and it went thru. Why the hell would you need to do it again just to make sure. I am livid. Can't even get thru to anyone because of the high call volume and I see why. Everyone is calling in to complain. Never again.

For last 2 times I had real bad experience purchasing from Kohl’s.com. This time I missed all the good deals from other stores during Thanksgiving just for them. I didn’t receive my products that I ordered online from Kohl’s. When I went to pick up my order from the store they say that the order has been canceled when I already have the order number. Customer care also didn’t help. Last year also I faced the similar problem. I’m sure they do not care but I’ll definitely wouldn’t buy from there anymore and I won’t recommend any of my known people to buy from Kohl’s.

I was charge twice for the same product, the order was put on hold and then cancel with no explanation from customer service. I have to make several calls to my bank and to Kohl's. The money is on hold and I feel like I want to yell at Kohl's for false advertising and getting extra money from my account with no permission from my part. Kohl's Customer service is a joke and this Black Friday has been a disaster thanks to Kohl's... If there is not any kind of compensation from Kohl's a lawsuit is more likely for fraud.

Ordered a camera online Thursday got confirmation email and money was taken out of bank account. On Sunday morning got email saying ordered was canceled. When called to find out what happened was told product was out of stock by one person then fraud dept canceled order by another. Was told money is in my account again but still not there. This was a 10 year anniversary present and now don't have any camera or money back to get anything else. Still trying to get money back. I will never shop at Kohl's again.

Went to Kohl's on Black Friday. They had several good deals I was interested in. I started to wait in the line when the store manager came by to say the wait was about 2 hours. He said that if we didn't want to wait we could order everything online at the same price. I thought this was a great idea but I was wrong. Ordered items online later that evening but to my surprise half of the items had to be picked up at a store in a different state. WHAT? Tried to contact customer service and they say there is nothing they can do except I would have to drive to the other state to pick up the items or call that store. WHAT? Customer service can't help or contact the store in the other state for me. So I call the store myself to cancel the order. Today I notice on my bank account they have charged me twice for the total order. Contact customer service again to hear them say, "Sorry but there is nothing we can do." Kohl's is a total SCAM!!! NEVER will I shop here again.

I placed an online order on Black Friday. By Sunday I had been charged 3 times for the same order! I had to call my debit card company and have them deactivate my card so I wouldn't keep getting charged from Kohls. I now have to get a new debit card, dispute the charges and pay overdraft fees since they charged so much for the same order that it put me in a negative status with my bank. Absolutely ridiculous! And from what I'm hearing from others some people were charged 6 times for one order. This is unacceptable and has put a lot of people in very bad financial positions. I'm currently checking with my attorney friends to look into a class action lawsuit.

I ordered online on Black Friday, I ordered a total of 10 items and it cost $212.54. When I woke up the next morning Kohl's had taken out an additional $201 out of my account. After numerous attempts of calling I finally got to someone and they told me that this was a new policy they’re doing during the peak season, to make sure customers have the money in the bank account. The money will be returned after I get my items. Well I woke up today. There’s a new charge for $11.62. Now the total of 201 equals the total that I spent $212. Who the hell do they think they are? If I had checked out this will cause overdraft fees service fees and this would be a real mess. Luckily right now I don’t. Why are they allowed to do this? I called the bank so they couldn’t do anything! I won’t be shopping at Kohl’s anymore!

I made one purchase on 11.21. Now I have been charged an additional 5 times of random amounts ranging from 3$ to 95$. I am a single mom of 3 and now Kohl's has tied up all my funds. I will no longer shop Kohl's.

I had four separate orders from Kohl's (online) canceled after being placed. I've spent 2.5 hours on two separate phone calls attempting to correct the situation, and yet my 5th order was also canceled. Their customer service is clueless, and not even friendly. I have been a loyal customer for years, but after that disaster, I will spend my money elsewhere. I would give them zero stars if that were possible.

Like many others, I had my sights set on the PS4 bundle, but it was mysteriously sold out within seconds of the stated start time of the sale. By that time, the bundles were sold out at most other retailers as well. Thanks for wasting everybody's time with false advertising Kohl's! What a dumpster fire of a Black Friday sale. Kohl's has lost all my trust, and I will be avoiding giving them any business for the foreseeable future.

Black Friday item was canceled 2 days after we ordered it!!! We could have gotten it cheaper somewhere else, and now we missed out on it! How the hell do you just cancel orders??? Very upset and I WAS a loyal customer! I would give this NO stars if I could I will be calling corporate.

Went online to make a Black Friday purchase, it was going to be a Christmas present to myself. Ordered a pair of Nike shoes, the order went through, I got my confirmation at 11:22 am. I was happy and went on with my day. The next day I check e-mail and at 7:55 pm they canceled my order. Said they were out of product... Totally unacceptable, it was a one day sale, they robbed me!!! Too late now to take advantage of Black Friday sales with a competitor, which I could have done. They offered nothing, what a worthless company to make online purchases with.

I ordered shoes online. Got an email that the shoes were out of stock yet they charged my account twice for the shoes that they don't even have. Tried to talk to some idiot who does not understand English and told them about the problem. He informed me they had to charge my account twice for a pair of shoes that has to be shipped in separate boxes that they don't even have in stock. I consider this fraud and I am reporting to my bank immediately.

I log into my account and pick the one I want and check out. I give my card number and hit complete order. I get an error message and a phone number to call. I call that number and here's where it gets bizarre.

Family was ripped off... The Black Friday Sale was a bait and switch. I am in contact with attorneys. They filled orders and never notified customers of the nonexistence for over 48 hours. Their goal was to fill order of as many non promoted items as possible. My email is ** for class action.

Like others, I placed an online order last night. The total was $75 and some change. Checked my bank account this morning and was surprised to find an additional separate charge of $63. When I phoned, I got some girl in the Philippines, who hemmed and hawed and put me on hold; then finally came back and said it was "to be sure I have the money in my account for my order." I said, "That makes no sense, because they already charged my account for the $75!" Then she said it was "to be sure I picked up the order in the store." Again, that defies logic, because if I paid for the merchandise, then failed to pick it up, Kohl's would still come out AHEAD.

Kohl's has taken orders, now actively cancelling them for Black Friday 2018 Xbox One online orders. Order *confirmed* within 3 minutes on 11/22. I receive a cancellation notice 25 hours later. Called & told sorry. 1,000% disappointed. Apparently Kohl’s didn’t set an order limit on their website and is now actively cancelling them long after I could have taken advantage of other deals. Incredibly disappointed.

I will never shop at Kohl's again. The online customer service is absolutely horrible. I was in the middle of placing my order last night. I had 33 items in my cart. I updated my personal information, saved it, then went to submit my order and all my prices instantly changed. My $90.00 dollars in Kohl’s cash was gone, not even showing that I had earned anything. This was at 10 pm Pacific Time. I then called customer service and held on the phone from 10:09 pm until well after 11 pm. When the agent finally came on she stated that they were not able to adjust any prices and that is how their system works. That I would need to run my card for the new price that was showing and in 48 hours they could go back and look at the order.

As some background information: In the past, I have gone to a jewelry cashier because I didn't think it was allowed outside of the department. Every time I went up there to buy something, much like the really cheap jewelry on sale, they always served me and have been respectful. Now that I am a senior in high school, and have done this for years, I went to do the same thing again. I am not from here first of all, but I go here an awful lot because it's the closest Kohl's I have. On November 23, Black Friday (BUSIEST TIME OF THE YEAR) I was there to shop with my mother and grandmother. My mother really wanted a specific ring and I wanted to buy it for her for Christmas. When I picked it up (without her knowing), I went to get a ticket and waited.

I recently received an email telling me that my PS4 Spider-Man bundle was canceled. Kohl's sent me a flyer to my house with the Black Friday door buster sales. It told me it would be available online at 12:01 AM central time. I signed up for an account and entered my credit card information 2 days prior in order to streamline my late night purchase. I set an alarm and patiently waited by the computer. I happened to notice other websites offering the same $199.99 offer, but thought I would stick with Kohl's because my account was set up and ready to go. The purchase went through and I was delighted.

Beware of your money with this company!!! I ordered $117.28 some pickup and some delivered. (This became the worst mistake and realized how corrupt this company is) Right after making my purchase I checked my bank account to see what my new balance was. I had approx. $83 and change. Later on in the morning, I received a text from my bank giving me my balance. My balance was not close to the $83. So I logged in to find out that there was another charge from Kohl's for $53.13 (Not authorized). I called Kohl's right away to find out what was happening, did someone steal my card info and try to order from there too? Close, the company itself stole the money.

I placed an online order on Black Friday and received confirmation from Kohls.com as well. After 40 hours I received an email stating that one item is not available so we are canceling your order. It's big flaw in Kohls.com online orders. With their available stock only they are supposed to accept orders but the reality is reversed. At the end it's disappointment for people who ordered online and get the response that your order or partially canceled. It's the second incident for me. I am not sure rest of other items in that order will be shipped, there is no guarantee if you place an order in Kohls.com.

I think this is completely ridiculous and unprofessional that my order was modified this late in the process and cancelled about two days after my order was placed for Black Friday. Because of your poor management and false marketing of products you do not have. I refuse to do business with Kohl's any further.

I'm beyond upset and feel that Kohl's stolen my money today. Over $600.00 worth of money that they took from my bank account that I did not give them my permission. I was on the phone the first time and told me that they charged me twice and I what it removed. After 45 mins on the phone with them. Customer service told me it will take 10 days and they can take and hold any amount they want. Right, after that I checked my account they TOOK more money!!! I couldn't believe my eyes when I was looking at my account. I went to my bank to cancel my card so they couldn't take anymore. My whole day was ruin and they took over $600.00 extra out of my account that was for my Christmas shopping for my sick mom.

I ordered 5 items today during the Black Friday sale. Wasn’t trying to tackle the crowds if I didn’t have to. My purchase came to $109.55. Part of my order was being shipped to my address and the other to the store which is across the street from my home. I checked my bank account and notice there was an additional charge of $71.07. I call customer service just like other customers and just blatantly got lied too. I told the representative I didn’t give them authorization to draft the additional money out of my account. Asked to speak with a manager on 2 separate calls. Second time after being on hold for more than 30 minutes. This is ridiculous for this to be happening. I was told it just started today but due to a previous review back around Nov 14 that’s not the case. It’ll be a long time before they get my business. Store items canceled already and when I received the shipped items they will be returned. SHOPPERS BEWARE!!!

Last night I got double charged with 2 different charges... Over 300 bucks on Black Friday holiday weekend! Now we have 30 bucks to our name and our weekend is ruined! They said that my bank double charged me and it's because I'm picking up a pair of boots at the store and the rest being shipped. That I had to handle it with my bank! I knew that wasn't true. Called my bank. The rep 3 way called Kohl's and this time they told her they were having issues with their system and updating it. That they can't reverse the charges until another day!

I submitted an online order for a super high demand Black Friday Christmas (PS4 Spiderman bundle) and my order was confirmed - 32 hours later I get an email saying it was canceled. No reason. It says to call a certain phone number to find out why. This super high demand item was over $160 in savings. By 32 hours later, that super high demand item is SOLD OUT EVERYWHERE!!! I could have ordered from other companies within that 32 hour period, but KOHL'S had committed to my order so I hadn’t tried. I spent 2 hours on a call with Kohl’s and they won’t commit to honoring their confirmation.

I was double charged for a online order and when I called to complain they said that they always do that to ensure my account has the money. I said, "So you're telling me you're double charging to see if I have money after you already charged me." I said that's illegal. "Return my money at once." I was already charge for online. She said she can not for 24 to 48 hours. So beware because they will double charge. I went into the store and talked to the store manager and she was in shock that they did that. She stated they are completely different than in store. I ordered online from several places before and have NEVER in my life seen a online store hold my money. I stated to them on the phone, "You are not a hotel that can do that. You got your money and now you are still holding my money." WTF. Don't ever use the online horrible customer service and they will take more money. Please look at your account often as I have.

Called in to order at 12 pm CST as advertised. Gave call back number and waited less than a minute to get called back and got connected immediately. Item was out of stock already!! Believe this to be a totally false ad and am really unsure of the purpose of it as all it has done is piss off a LOT of potential customers??!! Know I will not be shopping there again!

I purchased a treadmill from Kohl's on Thanksgiving 2018, I realized I picked the wrong one and called to cancel the order to which I was told "it was too late", mind you it had only been a few hours since I ordered it. It hadn't left the warehouse since it was Thanksgiving, but they kept telling me I can't cancel the order. Now I have to refuse the order when it arrives at my house and wait that much longer for a refund. I am beyond disappointed with their policy and will NOT order anything online from them again. Worst policy ever!

Went online Thursday morning to order vacuum but was sold out, but stated it was still available for in store pick up. Therefore placed order for in store pickup and paid by credit card. Order went through. Few hours later I received an email that the item would be delayed and I would receive another email when item was ready for pickup. Then several hours later received another email that order has been cancelled. I feel like the stores never looked at their online orders and then once the stores opened and sold out of the vacuums the online orders were cancelled. Kohl's is really a big disappointment.

I saw PS4 Spiderman bundled right in front of me and I approached the cashier to get it. It was a last piece left. Another lady said to the cashier, "No we can’t sell it because it’s reserved for someone with the slip." "THAT SLIP WAS EXPIRED," said the manager (Blake) when I called him from my phone. They ARE BIGGEST LIARS I HAVE EVER HEARD. He also discriminate when I approached him after the call and he said, "We don’t sell Doorbusters items to Indians." That’s WAY PATHETIC SERVICE I HAVE EVER CAME ACROSS. HIS NAME IS “BLAKE”.

I had 17 items in cart. When I hit "checkout" all were gone! I had looked at every item in Black Friday Doorbusters, it took me over an hour. After seeing others on here discussing the issues with trying to call Kohl's I hesitate to do that, I don't really want that hassle.