Kohl's Reviews

I opened a Kohl's account 3 years ago to establish credit. I have excellent payment history. My goal was $3000 credit availability. I paid off my account in full 10 days ago. According to Kohl's credit online, my payment posted 8 days ago and cleared my bank 7 days ago. Yet my account still shows a negative balance. My goal was to raise my score from fair to good, so that I can get a car loan with a better interest rate this week. But tomorrow the credit agencies will report my current score, and because Kohl's won't update my credit status, my credit report will reflect a negative balance. That, plus the fact that I haven't been able to use my Kohl's credit to make any purchases because it is showing that I don't have any available credit, even though I paid almost $3000 ten days ago. For that, I'm out. I will cut my card in half, open a Macy's account and boycott Kohl's for life.

First experience ordering my order got canceled for no apparent reason. I called and had to clarify it was actually an order I placed. 2nd order I wasn’t too impressed with the quality of items room darkening curtains but since returns are not free and I have no stores I didn’t want to pay to return things. 3rd and final order I got 8 towels and a curtain that was damaged. They were the big ones towels and totally crap quality, after one was the fabric was all filled with lint from the towel. I have no idea how the curtain had a hole but it did and that wasn’t going to work for room black out purposes.

FYI: After my conversation with Latoya I did send a complaint to Michelle Gass's email.... she did Not even answer it. This summer I had to take FMLA (Family Medical Act Leave) from my job due to the serious health concerns of a family member. The leave lasted for 2 mos. and I didn't have my paycheck coming in to pay my bills. In August before the due dates, I contacted the creditors that I couldn't pay. I advised my circumstances, but promised that in September I would make both the August and September payments. I also asked them to remove any late fee.... All including Kohl's said that they would. In September I followed through and made the double payments. The late fees were removed.

This is a nice store, I feel like the women's clothes have gotten a little frumpy, though. But I did just see a pair of jeans on sale that I'm going to go back for! Who knows what else I might find!

I went to Kohl's to make an Amazon.com return, and also to use my Kohl's Cash. This was my first time doing a return and it could not have been easier. I then found 3 items of clothes on clearance and used my Kohl's Cash, a 25% off coupon and Kohl's Card to pay. Got an excellent deal on all. Customer Service was Top Notch, too!

Canceled an order I had did online on October 1, 2019 and first of all they kept taking money from my debit card, then they refunded only 8.39 of my total order of 69.57, since then I have been patiently waiting for my refund of 61.18 and each time I call customer service they lie and say it will be on debit card in two days. Went from two days to seven days, from 7 days to 9 days, from 9 days to 14- 30 Day they are full of it and still to this day I haven’t received my total refund yet. Supervisor and all and what company do you know of where no one knows how to get in contact with corporate? I will never shop online again at this place and customer service don’t know what they are doing either. It’s just like you are talking to a group of dummies, know your business and stop stealing money from your customers, I’m so done with them.

They always have a clean store. Prices are great. Employees are very helpful and friendly and very seldom have to wait in line to pay for your purchase. The Kohls cash helps make every thing more affordable and also shopped online and had a great experience.

Merchandise is always exactly as described, always good value. Returns are easy. Highly recommend. Delivery is fast (as advertised). I find very current fashions at very reasonable prices. Great bargains on children's wear.

The customer service department was great and also so was the sales staff. They asked if I needed assistance and I did and they helped me find what I was looking for. Check out went very smoothly, I was 3rd in line and the check out person apologized for the wait.

I went to Kohl’s to look for a birthday gift for a girlfriend with no particular item in mind. I was delighted to find many choices, reasonably priced, including items I would buy for myself as well. I did need to locate a coupon online to make the price more affordable. Medical—tricky with no real internet access in the store, but I succeeded and with the ability to combine my coupon with “always on sale” prices at Kohl’s, I felt I got a great deal. I will say that I shop there infrequently, so the Kohl’s cash promotion—never good till the next day—is always wasted on me.

I enjoy wandering around Kohl’s when I have the time but if I don’t and I need something specific, I use their online with in store pickup option. The order is ready within a short period of time and the actual pickup is easy and quick. They have special parking for online pickup.

I was seeing a different discount amount when I chose items into KOHL'S website cart. After applying KOHLS cash coupon and placing order the discounted amount was dropped. When I reached KOHLS customer care for the reason, the explanation is weird. It seems they apply KOHLS cash coupon first and then apply discount.

We took advantage of their Amazon return service. We received a 25% discount on a store purchase so I found two pair of shorts already discounted and saved the additional amount. The associates were both so helpful and friendly! Love shopping here!

Terrible service and policies! You have lost a customer for life and I will make sure everyone I know cuts up their Kohl's credit cards. I have been in touch with multiple people in the Kohl's so called customer service department about a $2.10 bill that they sent to creditors. I made multiple attempts to use their app to pay this bill (which was an interest charge that appeared after I had paid my entire bill ON TIME), and even went IN PERSON to the store to attempt to make this payment. They were unable to process this. I finally figured out how to call the automated line and pay this $2.10 cent bill but apparently only AFTER they sent me to creditors.

Love Kohl's! Great selection, great quality, shopping for everyone and everything. Great place to find childrens clothing, shoes, household goods, Awesome with the MVC with the rewards I get and discounts. Makes everything so affordable.

Worst experience with a return - ABSOLUTE NIGHTMARE!! I ordered 2 men's hats for my fiance' and ordered the wrong size. I ordered them online because they weren't available at any store near me. I returned the hats by mail, which I had to pay for out of my pocket because there was no return label in either box knowing both of the hats were gifts. The items were received back (in mint condition) by their warehouse and they only wanted to refund a portion of the price I paid for the hats instead of the full amount paid. Neither hat was on sale at the time I purchased them and there was no reason given for the partial refund.

I have always enjoyed my shopping experiences at Kohl's. All departments are clearly marked and the store layout is easily navigable. I love their sales, too but most importantly there are a wide variety of styles in every size.

I have become accustomed to shopping with Amazon. Therefore, having to walk and search a large portion of the store in an attempt to find what I was looking for was not my favorite part. With so many different areas to search, it just became too time consuming. However, I was able to locate the perfect pair of pants for the occasion and was happy with my purchase. My visit to the store was made so pleasant when the cashier greeted me with a big smile and she also found a coupon for me to save me more money. Happy with the purchase and with the savings.

Kohl's is a good mid-priced store less expensive than Macy's, but more than Target/Walmart, on par with JCPenney and Sears but the store appearance overall is more attractive with better floor arrangement. If you watch the ads, almost everything will go on sale and then they often stack the savings with a % off coupon on top of that. Your best savings are with a credit card and discount offers several times a year. They also have order online and pick up in store. If you can't find something in store, check one of the kiosks in-store and if you find it online, you can order there and they will ship to you free of charge. Another fairly recent benefit is Amazon returns and they'll give you a % off coupon for using this service. Pretty great store with a wide a variety of items, easy return and price guarantee policies.

I spent more than three hundred dollars in store earning $60 in Kohl's cash. Due to an issue in the application, I put in an order twice over a three day period and it never went through. Customer service was very rude and would rather have me cancel my credit card than keep a long time customer.

Went to return item to Amazon. Was treated very rude by employee and assistant manager, cursed out by an employee, just asked for info on return, and was told in a very rude manner that they had nothing to do with Amazon or their dealings, at that time she called assistant manager. Now I had two women screaming at me, I asked to speak to a gm, assistant said it was her store, and that I should come back in two weeks. Very nasty and unprofessional stafff, will never go back to that store in Miramar.

I purchased a Sealy convertible sofa from Kohl's at the beginning of September 2019. I paid an additional $100 for "LTL White Glove" delivery. When the sofa was delivered, the carrier's paperwork indicated "Threshold Delivery". The sofa weighed 180 lbs. and we could not physically move it. I contacted the customer service department at Kohl's who first told me that they could not help me. I requested a Supervisor who was unavailable. I was told that the Supervisor would call the carrier.

I was calling customer service for help resetting my login on kohls.com. I was MORTIFIED when I received an email FROM kohls.com that said "Your kohls.com account has been updated. You recently updated your Email Address to angelx_XXXX@sexerscope.com and we want to let you know we've modified your Kohls.com account accordingly." What is sexerscope? I cannot imagine but what this person was doing at the same time he was trying to set up my correct email. I immediately asked to talk to a manager and then their manager. I was not satisfied this was getting the attention it required. I tried contacting a corporate headquarters HR person. I could not get through, only to the overseas customer service AGAIN. I hope this doesn't happen to any other person.

Kohl's will not accept my gift cards for purchases if I try to use my coupons! They will not respond to my complaint either. I am no longer shopping there. This use to be my all time favorite store. If my gift cards are not as good as cash, then I will not have family & friends buy them for me anymore. Coupon restrictions are self defeating for the store. I will also let my friends know I am highly disappointed.

My husband bought me a Fitbit Versa Lite for Mother's Day. It works but the battery life has gotten worse over 4 months. It now barely lasts one day. I tried to exchange it but they don't accept electronics after 30 days. A lot of electronics don't show major problems within the first 30 days. Now we sit with a watch that doesn't work after spending $176!!! NEVER buy ANY electronics from Kohl's. Goodness help you if it breaks down after 30 days!

Purchased Citizen Eco Drive watch 9-13-19. Had researched watches online and the item I wanted was in stock. Watch band fit and I quickly completed my purchase. The watch was advertised as $250 on sale for $200 with some Kohl's cash voucher given. When I came home and went to register the watch online, the $250 tag was in the way of some of the numbers I needed. I carefully peeled the $250 sticker off. Underneath the $250 sticker was a smaller $225 sticker. So my savings were really $25, not $50. I can understand if a new watch came in and the price had been raised, but one that is already in stock? I will not use the Kohl's cash, I'll pass it on, and I will never shop at Kohl's again. I have been a Kohl's customer for many years, and thought they've had some good sales. Makes me wonder how much my "savings" really weren't savings.

I did not receive a statement from Kohl’s for two months yet all the Kohl’s advertisement arrived safely. Consequently I was charged $15 and $38 late fees. My only two charges were for $31.20 and $38.00. The supervisor waived the late fees but since late fees were erased, I had to pay a flat fee of $95.00 to get a zero balance. And she wanted my debit card number. Needless to say, my Kohl’s card is cut up in four pieces on the kitchen counter.

I purchased patio cushions online in April 2019. I returned them to the Wayne NJ office 7 days later for a refund. I call Kohl's customer service monthly and have yet to receive the credit back to my credit card I am still out $137.31. I have never put a negative review out on anyone but felt it needed to be out there to warn consumers. Dona ** Haskell, NJ

I usually love shopping at Kohl’s. However, I placed an order online. Part of it was available in store and a top was not. It had a ship to store option so I chose that because it stated it would arrive in 3-5 business days which was over yesterday. I called customer service. After giving all of my information I was hung up on. I called back. Had to give all information again. They told me that part of my order was ready for pickup. I said I knew that but was calling about the other item. I asked if it was out of stock or when was it arriving in store. They had no clue. I called the store where I scheduled pickup. I asked if they could tell me when the second item would be available since it was supposed to have arrived yesterday. They had no clue. I ended up canceling the whole order. It’s hard to believe that no one at all has any clue about item availability. I will never order from them again.

Places an order online, received a notification that it delivered and there was no package at my door or in the mailbox. Spoke to customer service rep and he was less than helpful. He would not do anything to help me fix the issue with my lost package. I have had awful experiences lately with this company and had to cancel my card since they charged it twice, placed a hold on my account and would not remove the hold on my account. The only reason why I placed this order was that I had a gift card to use. I do not recommend shopping here. Their customer service is horrible and they do nothing to help customers with issues.

I ordered several items which took way longer than the shipping advice had predicted. When they finally arrived, several of the items were not what I ordered. I ordered polo shirts and got t shirts. I ordered adult clothes and received kids'. I returned and the girl said they were having a lot of similar wrong shipped items. I returned everything but the credit did not match the bill so they told me to call online and gave me a number. I think they credited me for the cheaper items they sent in error rather than what I ordered and was charged for. I called that day and was told a manual credit would be posted in a few days. The person barely spoke English so I called a second time to be sure it would be taken care of and was told the same thing.

In the deals section Kohl's advertised Amazon Echo (2nd Gen) Smart Speaker with Alexa 2 for $79.98, I ordered it the same day. It was a clear case of Bait and Switch. They never had stock and wanted you to buy the same unit for $149.98 each. When called 3 times I got 3 different stories and would not honor the advertised price.

The worst customer service/shipping & quality control departments in the business. I ordered 2 pairs of shorts on 8/14 a size 8 and 10. Package arrived 8/23. There’s only one pair of shorts and they have no tags, kohl’s or manufacture. I don’t know about you but to me that’s a huge red flag eww! I call customer service. The representative seems appalled and assured me it was a mistake and to please get rid of or donate the shorts, and she would have another pair shipped. Unfortunately the size 8 were no longer in stock (fugues). Still want to know how the shipping label says it was in the bag? Today I received the new shorts, guess what? They are the wrong color and a size 16! Ugh back on the phone I go. Good thing I have all my notes.

I called Kohls Online Customer Service a moment ago, because the jeans I ordered were to be delivered by Sept 3rd. I just received notification from Fed-X they will not be delivered until Sept 6th, which is when I fly out of town for my vacation and will be away for 6 days. Pamela in customer service didn't understand, or have any compassion for my concern that the jeans were ordered with a date of arrival BY Sept 3rd. I paid $8.99 for this, and feel I am due a credit, as they will not arrive in time and will now just sit on my front steps until I get home. Not impressed with the service I just received at all.

On July 30th I purchased a $600+ Dyson vacuum cleaner. It showed for 4-5 days that a UPS label had been created. When I called customer service they told me I had to wait until the 7th to see if it was delivered. Of course I knew someone had taken it home with them and so did they. When I called back on 8/7 they said we had to wait 12 business days to dispute this and I even talked to a manager and they said they have policies and can do nothing to change the process. So I called back on the 13th.

My order cancelled without the amount being refunded. When contacted Kohl's said they did not charge but when I check my account it was shown as amount deducted. Very useless customer care. They did not know what is happening with the order at all.

I went in today with the Kohl’s cash I received from spending $200 in the store. I was unable to get to the store in the time they gave. They give you a week to return to buy something with your Kohl’s cash which mine was $40 dollars after spending $200. I returned to the store 1 day after it expired and was told that I couldn't use it after spending more money at Kohl's. The manager was not very helpful in this manner and just told me there was nothing she could do. I ended up paying $200 dollars more because I spent an hour and half shopping for more cloths. They gave me another $40 dollar Kohl’s cash to spend in the next week. Who shops like that? Why not give your customers something useful like so much off on your next shopping trip. I will get there to spend that $40 on something and then I will never shop with them again!

We bought a pair of men's Dockers. Because they were too large we wanted to do a straight across exchange. CSR would not exchange them without me sending back the pants getting refunded and reordering the new size. I couldn't believe it was that difficult. It was supposedly because the item we purchased was on a BOGO now so they can't change codes. We already paid full price. All we wanted was an exchange. I mailed them back with their label and it cost 15.98!!! Ridiculous. I will never do business online with Kohl's again.

Kohl's rewards program is the worst. Usually the store cashier doesn't ask for your rewards telephone number which makes you miss the chance to add your points into your account. The other way for you to add your purchase points is to call CS. Oh God, I spend half an hour on it. They asked for my telephone number, email, address, everything. Why can't I add my points online like other stores? One more thing, I have 188 points in my account and was told I need to spend $12 to get my $10 certificate next month. Hey, I believe I read clearly on Kohl's website that I get $5 for every 100 points. Now where is my $5? I am thinking if I spend $15 more this month, Kohl's will say "You need to spend $97 more to get your $15 certificate." Is this a rewards trap? Liar, Kohl's! I will never shop at Kohl's again. Get off the boat asap, shoppers!

Terrible shipping. Split the order into two. I got one shirt FIVE days later and the rest of my clothes A WEEK AND TWO DAYS LATER, AFTER SCHOOL STARTED. Pissed me off. Literally makes no sense to split up one shirt from the rest of the clothes and pair of shoes I ordered. And the fact it takes longer than a week? Worst order times ever, quit your job.

It's my anniversary today (Aug 7th), and the 2 pairs of jeans I purchased online for my husband a week ago (Aug 1) aren't here. I called Customer service (2 agents and 1 Supv.). They could give me no answer why it's taken over a week to get from California to California. They tried to blame me stating the order clearly stated they would come between the 7th and 15th. THAT IS A LIE!!! The order said no such thing! Why would I order an anniversary gift that might not get here on time??? That's absurd!

I purchased 8 items of clothing and accessories totaling $103 and received 2 cashback rewards of $10 each. I spent $10 Kohl's cash on a separate trip to the store. Unfortunately, I needed to return one of the 8 items I initially purchased and instead of receiving the $20 I paid for the item, I received $10 because they had taken back the $10 Kohl's cash they had given me for spending $103. Even though I did not spend the other $10 Kohl's cash I received. When I pointed that out to customer service they agreed it did not make sense but that was the policy and how the computers calculated my return. Bottom line is there are lots of other stores where they do not 'bait and switch' you. I have cut up my card and intend to shop elsewhere.

I made a purchase online for an in-store pick-up. Aside from the fact that, compared to other major brands, Kohl's has a woefully inferior system in place for in-store pick-up options (I absolutely would have spent **less than half** the time if I had just gone to the store and done everything myself), two days after this purchase was complete, Kohl's put a second charge on my card for an identical amount. When I contacted customer support to get this resolved, I was informed that sometimes Kohl's places multiple holds (sometimes 3!!) on cards "to ensure the security of the card."

They have an ad that says $10 off of $40 on underwear. There is specifically pictures of Under Armour and Adidas underwear. When I tried to purchase they said it excludes Under Armour. Nowhere on the back of the coupon that shows exclusions does it say excludes Under Armour. Please explain how they get away with this.

I have an account with Kohl’s. I had recently purchased a dehumidifier on July 21, 2019. I had placed the order online. The dehumidifier was $279.99 -20% off which was $56 plus $14 for sales tax, free shipping and I also had a gift card of $50 that I use towards the purchase. My daughter and I had made the purchase online. We were using her phone using the app on her phone on Sunday evening. On the website it’s says for every $50 you spend you receive $10 back of Kohl’s cash.

I picked my items placed them all in the cart and went through the process to pay. Everything looked good, all items would be delivered to my home. SO I moved to the confirm where it changed one item to a pick up at a store over 200 miles away! I called customer service after searching a bit for the number and was told they couldn't make any changes since it had already been sent to shipping. How? When I literally just paid ok fine the money will be returned seven days after I don't pick it up.

I put in an order last night, I read the email summary this morning and released they were shipping to a house I'd moved from two years ago. I called right away. The order had not been shipped yet. However, they told me they could not help me. It was going to the wrong address and they would do nothing to stop that. Their advice was to go to the old address and tell the people that live there now to refuse the package. Well, that wasn't feasible so I lost a $50 order. And they lost a long loyal customer.

Don't have my card and trying to pay my bill. Gave all my info including full social security number and cannot get them to give me my account number. Tried at the store first, they gave me a phone number to call and I get nowhere. Totally frustrated!!!!

This is not the first time I noted lack of customer service. Had to wait in line while clerks visited. Then was told, "Sorry can’t help you." Had brought back the entire package with the receipt. I asked if she could look it up. Said no. In the meantime someone came with Amazon return..sorry can’t take that one. I bet I heard her say sorry 6 times while I looked up my Order on the phone which I found no thanks to her. Just really seemed burnt out and didn’t care. Should practice FISH! Much easier shopping on amazon. No hoops to jump through..this coupon and that plus excellent customer service!

Googled Kohls.com, shopped, placed items in my cart, entered my address for delivery and billing information. Reviewed my order and everything looked good, so I placed my order. Their system connected my old forgotten account information and changed the delivery address & name to my daughter's name and old address (she lived there 8 years ago for 6 months). My package was delivered to a total stranger. Kohl's customer service said once the order is placed it's final. Pay for the package it was delivered and track the pack, which is in another state.. I never plan on shopping there again. Other stores have similar products with way better customer services.

I purchased $175 of items. Paid for 1st $100 with a gift card and remainder on my credit card. When I return some items, rather than 1st apply return to my credit card as I expected, they prorated between credit card and store credit. I explained to the store manager that I never would have arranged the gift card from a rewards program at my office if I had known that was how they did it, and asked her to just process as if I was returning everything then recharge me for what I didn't return but she refused. Made me go home (way across the county) and actually get everything and come back before they would process that way, which they eventually did. They advertise as hassle free on returns, but NOT, and the return are always ridiculous at that store in Yonkers NY, too!!

It takes 3+ hours for them to process online orders and get back to you to inform you that what you just purchased is out of stock which they don't even tell you outright. They make you call in and go through quadruple verification to inform you of their incompetence. Good luck competing with Amazon.

I pay ALL my bills online. That's just what I do. I have absolutely NO problems with the 10-15 other websites I visit to pay bills from energy payments and water bills to mortgage and credit cards. EVERY single time I attempt to log into the KOHL's website to make a payment, it does not allow me to. I attempt to re-register my card number to no avail. I have absolutely NO doubt that it’s not just me as I've tried to log in using FireFox, Microsoft Edge, Google, etc. NONE of them work!! And if was just me, then why do none of the other companies I pay online give me this same grief?

I was making a return of one item that I purchased at the store in Roseville MN and I had purchased 3 items. Bras were posted buy one get 50% of another, only bought one. 42.00 I purchased a Tek activewear shirt again buy one get 50% off another, only bought one 8.00 is what I paid on my receipt. And one other shirt for 17.99 not on sale. Total 67.99. I go to return the Bra, which shows I paid 42.00 but the return amount was 36.21.

Don't waste your time. You never know when prices will change, whether a coupon will be honored, they say up to 6 promos can be used, but that is a lie. You will spend hours online finding your products, trying to use your promos and Kohl's cash, then will be denied using them. You have literally 0 minutes to cancel an order. The site says I believe 15 to 30 minutes. That is also a lie. Don't waste your time or money here. Sizes of clothes and quality of items are also inconsistent. I'm no longer a customer, or a cardholder!!!

I placed an online order and realized I had never entered a shipping address. No big deal, I was able to call right away and figured they could cancel the order or correct the address. I spoke to the customer service agent 5 minutes after my order was placed. He informed me that it was already sent to processing and that nothing could be done. He told me I should contact the person at the house or go to the address to pick it up. I explained that I could not do this as I live in another state and do not know the people at the home. I requested a supervisor and they told me the same thing. I hung up very frustrated. I called back a few minutes later and spoke to someone else.

I almost always have nothing but trouble placing an order with Kohls.com! They send me emails offering me discounts and say they give you "Kohl's CASH" for your orders, but when you try to apply them, they NEVER work! Then you have to call in to the call center and hope that you get a helpful rep that can finish placing your order for you. Otherwise you just waste a ton of time and it is all for nothing. It is not worth the hassle. Save time and order elsewhere online since they try to lure you in with CASH BACK that never works and your reward for all the trouble is nothing but more headaches!!!

I can rate as low as bad, if I had a way. I have ordered kids clothes in clearance online in march but none of them were delivered. When I called customer care, they said address was wrong. How the address could be wrong, where as all the merchants were able to deliver correctly. When I called customer care for 4 times, these are my most worst experiences. They gave wrong assurances every time saying that I will get refund in 7 days. Do I have only this task to check whether I received refund to Kohl's card and call back them. This is really frustrating and decided not to shop with Kohl's and not to suggest anybody to shop with Kohl's.

I went to the Naples, Fl Kohl’s to buy an electric razor in their ad for a Father's Day gift. They had 1 left in a very beat up box. I went to customer service to open the box and have it checked out. It was missing the top of the razor. The only option they had was to use the kiosk to order one. I was going to do this but shipping couldn’t guarantee it in the next 4 days for Father's Day. I asked customer service about covering expedited shipping and they said no. Asked for the manager and got an assistant who also said "no".

I purchased 2 items online and had to return them, which I did in the store. The receipt shows the refund amount to be 15% lower than the purchase price. Why? Because I used a 15% coupon online ("YOUSAVE15"), and they effectively take this back during the refund! So my refund is 15% less than it should have been.... What a huge disappointment!

I have had my Kohl's account since 2002 and have perfect payment records. Now I find out they have been charging me $37.00 a month late fees on a bank bill pay push that they say is received 1 day late and that because of the late fee I am not making the minimum payment so it keeps on adding up and up, to the tune of $300 in fees in 10 months without so much as notice. I do not receive a monthly statement and have had a prior conversation about it with them previously to clear up the matter and have the late fee waived only for it to happen again without notice or resolution from the previous conversation.

Kohl’s credit owed me over $700 because I accidentally paid them off twice. When I checked my credit after receiving a credit alert I noticed the 40 point decline. I noticed that they had reported ME delinquent by 90 days and counting by the over $700! I called them and they stated they they had been overpaid and would send a check (that was over two weeks ago) and there was nothing they could do about the credit. As of today. Months after I paid the debt, the time keeps clicking off. I’m disgusted.

If you want to really show your college pride, then these Syracuse University T-shirt’s are for you! You LITERALLY will turn ORANGE! Awful. The dye will ruin everything it touches. My white bra is ruined and we tried soaking and rinsing for HOURS and it’s still awful. These were purchased as gifts for family to wear to a graduation, what a great gift we thought! Wrong! It’s a good thing we realized this before I sat on my brothers brand new white sectional. We’d be talking about a way bigger reimbursement. They better check with their supplier. I have never seen anything like it.

After applying for Kohl's charge account, I was approved for a $300 credit line. I ordered 2 different times online while waiting for my physical Kohl's charge card to come in the mail. Both times, my items arrived days later then the date stated they would arrive. When I received my card in the mail and after activating the card, I went to a Kohl's store itself to shop the huge 2 day sale. While cashing out, I swapped my card, my rewards info popped up but the cashier said, "Huh. Not sure why it's saying I need to contact the 800 number." She cleared it and tried it again, same thing. I told her I previously ordered 2 different times online with my charge account. She said I should do it online then because the sale was 1 more and it was too late to call the number. Frustrated I left empty handed (plus if I used my charge account I would have extra discounts I wanted for my purchases which she couldn't do for me if I didn't use my card).

I purchased 4 items from Kohl's. 3 didn't fit. I tried out their "hassle free returns". It was anything but. They give you a label to stick on a package so I brought it to the UPS and FedEx stores, they both couldn't scan them. I called customer service and they then told me that their easy sticker isn't a real label, and they would have to email me a label, but not to worry (hassle free remember) in 24-48 hours I would have a label that I could use. She even went out of the way to tell me that it shouldn't even take that long. That's what the company tells her to say.

I ordered some shirts, but didn't need $75 worth for free shipping and some shirts couldn't be shipped to the store for pick-up for some odd reason. So I paid my $8+ to have them shipped to my house. It took them 5 days just to get it to FedEx and my $8 gets me my shirts over a week after I ordered AND PAID for them. Never gonna order online from them again.

About 5 years ago I left my purse on a bench at Kohl's in Covington Washington. I returned within 20 minutes to find the security guard had found it and had already put it upstairs in his office. My purse had had change and money all through it including a $10,000.00 diamond ring. Every penny was gone and of course the ring! It took time to go through my purse... The security guy at the time looked guilty as hell. I understand I left my purse, but security cant be trusted. I have missed my ring that my deceased husband had bought me many years back. I still have the certificate book on the ring and if it were ever found I can prove it by the map in the diamond. Thank you for listening, and may I say karma can be ugly security guy.

In early April, I ordered several items at Kohls.com. A little over a week later, I received an email stating that my order that been delivered. Well, they delivered it to my old address (5 hours away), despite the fact that I had changed my address in the system. I called Kohl's customer service, only to be told I had to contact the previous owner of my house, and the local post office, and if I did not receive the order by a certain date, they would issue a refund. I did both (multiple times), and my package has still not been delivered as of the end of May. I contacted Kohl's customer service yet again, this time to ask for a refund.

Kohl’s in store jewelry says there is a full replacement for the life you own the jewelry. I purchased a $5,700 diamond halo wedding set. A diamond fell out last night less than 6 months after owning. After calling customer service to follow jewelry stores directions on replacement I was told if over $500 item, no replacement issued. That the store may not be up to date on return or replacement policies. I was never offered insurance. I will never buy here again.

I am a huge fan of Kohl's, love this store and I shop here often. However I am very disappointed in my recent purchase for Mother's Day of a necklace. It is Lauren Conrad's jewelry line for Mother's Day. Her "Mama" necklace. At what it was priced of $18 I did not expect it to be high class in any way. But I did however expect it to keep it's original color for more than a week. I have worn this necklace for simply 4 days, not getting it wet or exposing it to any lotions or sprays. It started as "rose gold" color and it is now a tarnished dark silver color. I am extremely disappointed in this necklace and simply bummed that I even took the time to purchase it. Low priced or not, I have had dollar store jewelry keep its color longer than 4 days. This jewelry should not even continue to be sold. If I was able to return it I would!

Awful company. I was promised a $10 coupon promo code into my email account by a supervisor called Oscar on Thursday 5 - 9 - 19. I was told it would be in there two to three days later. On day 4 I got Michael a supervisor who was absolutely useless. He said there was no notation in my account at all by Oscar, which Oscar had told me at the time of our call he had put the notation in there. I asked for a call back by entering my phone number in their automated system and some 3 hours and 15 minutes later someone called me back. Being transferred I left a voicemail in the executive offices voice mail and I also filed a complaint with the Better Business Bureau today. Just false promises.

I ordered something online. I always order online because I am disabled. The item was shipped to me damaged. Let there be no mistake, despite all their grandstanding, Kohl's DOES NOT have a "Hassle-Free" return policy. Their return policy is nothing BUT hassle. First, they ship no return sticker with their items as do stores like Amazon and Wayfair.

I have been a Kohl's customer for decades. A couple of days ago I bought a very expensive pair of ASICS running shoes, and then received a 30% off coupon in the mail a couple of hours after my purchase. I went back to the Kohl’s where I had bought the shoes, hoping to use the 30% off coupon for a substantial discount. I was informed by the customer service person that Kohl’s had changed the rules and the ASICS brand items are no longer subject to the 30% off coupon.

I placed an online order for pajamas. Just received my box, it's got grasshoppers and cockroaches in it. Called customer service and she refunded my money, but couldn't reorder my products cause a lot are out of stock and I couldn't use my original promo code because it's no longer valid... This is ridiculous. Now I have to scramble around and find Father's Day gifts and hopefully the next box doesn't have bugs in it.

I have been a Kohl's customer for 15 years, have excellent credit and I took great satisfaction in shredding my Kohl's credit card and will never shop at Kohl's again. I shopped online with Kohl's recently and requested a local store pick up at the Kohl's my area. For some Kohl's reason my order was pulled in California. After discovering this, I called their 1800 #, but could not find a live person, every button I pushed gave me a robot.

I am a credit card holder of Kohl's. I was late. Not even a month late. The day after my payment was due I started getting these phone calls, sometimes 4 or 5 times a day. I would also get emails stating my payment was due. They would even call on Sundays. Needless to say I would not encourage anyone to get a Kohl's card. I have been a loyal customer but when my card is paid off I will cancel this card, because if they treat you like this and you are not even a month behind just a few days I don't need this type of harassment.

After 15 minutes of waiting and refreshing, the site still was not fully loaded, too many ads and pictures. MAKE IT SIMPLE KOHL'S. Just to review and or make a payment. This is a horrible experience monthly to even try and pay the bill.

Ordered men's black dress pants online in black because the store didn't carry the size needed - 36x36. When I received them, they'd substituted a bigger size than ordered. Returned & ordered online a second time in the needed size to give Kohl's a second chance - UNFORTUNATELY they repeated themselves! Again, Kohl's shipped me a substituted larger size. Since when is Kohl's allowed to substitute? I didn't agree to that! I may stop ordering online all together - which is problematic, because my guys are all 6'4" & need lengths the store doesn't even carry!

This is the most stupid retailer in the world. I am going to post my reviews about your stupid company every day. We never going to order anything from you and will let as many as people how stupid you are. No wonder everybody buy from Amazon.

I missed 1 payment because my children's father had a heart attack and we were with him at the hospital for 2 weeks. I obviously had bigger things to worry about. Got a call I had missed my payment. I apologized, explained my situation and they more than doubled my payment not including an extra $27 late fee added to my account balance that will be charged interest. I was informed they were a collection agency so I asked to speak to Kohl's directly. Same story. They offered to waive the late fee only but my payment is still $75 due instead of the normal $27. Kohl's has no compassion for families when they are in need. I will never purchase anything for myself, my family, or my friends there again. They do not deserve families spending their money in their stores when they treat them so badly when they really need help.

I ordered a blouse and used their suggested bust measurement. The blouse was falling off my shoulders. I asked to exchange or return and my request was REFUSED! To quote, "We only accept returns if there is a quality problem." They added overseas return would be too expensive. Shouldnt that be my decision? I'd rather get something than nothing! I consider this fraud and hope Consumer Affairs can advise me. I will make sure to get the word out. Why Couldn’t I use a Kohl’s store for a return? Has anyone any suggestions? Thank you.

My husband and I submitted an order online which went through. We then got a notification that it had an issue so I called. We used his card so he had to verify, which was fine, but after he already verified twice he had to go to work and for whatever ridiculous reason they needed a third verification (the representative was clearly not paying attention/doing her job correctly) but whatever, we put it under my card and my name instead.

A long time mostly online customer, return when needed in store. I always pay the last statement balance in full. Ended up getting a bill for 3.96 and when I asked them what it was for (i.e. the item the charge is attributable to that I purchased). This was too difficult a concept for the customer service representatives or supervisor to handle. This is ridiculous, if your programs are making it too complicated for even your associates to explain then maybe it is time to rethink your business model. Ended up telling them to cancel my charge card and they made no effort to keep the customer, over 3.96.... They spent more money in time discussing this as I called twice, the first time asked someone to call me back and they never did. The last customer service associate was ID **, who was pleasant but still could not answer the question of what is this for....

I am a KOHL'S customer with a KOHL'S credit card for the past 7 years. When I was looking for a hoverboard for my son, I found a Swagtron T380 on their website. While I was checking the reviews, I found that even though Kohl's said the MSRP was $399 and they had it on sale for $349, that was a complete fabrication! Swagtron LIsts the MSRP for $350 and they had it on sale for $249! KOHL'S was charging 10 dollars more for their "sale" price. In addition Walmart, and several other stores were offering the 249 price. I thought I'd give KOHL'S a chance and have them price match per their statement, but they don't price match "special" items. What a crock! So they lied about the MSRP, and they don't price match.

Kohl's is the worst. They flagged my account that I do not run a balance on. I asked them to close the account - I don't need it and don't want it. They are refusing to do so without a FAX of my photo ID and utility bill.

If you want to spend 3 hours waiting for someone to speak for you, Kohl's customer service hotline is the right place to reach out to. I was trying to purchase an item at kohls.com with my Kohl's Credit Card, but for some reason it did not want to process my payment. I tried to call the customer services hotline to fix the problem but was left on hold for several hours. Complete waste of time...

I ordered 4 pairs of shirts and the next day I received an email that the items would be shipped separately via FedEx and UPS. Instant red flag. I have been shopping at Kohl’s for the past 5 years but very rarely online. Now a week later, I still haven’t received my items and the tracking says it will be delivered in about another week. Disappointing to see a company such as this take the cheap, careless route to get the items shipped out in a timely manner. Safe to say I’ll never shop online again!

3-29 I made a 4 item $93 purchase, no trouble loading the cart... Then check out took 45 minutes. I live in the desert with a private run post office. So I must use a PO Box number. Over 30 minutes of struggling to but a P O box number only or after street address or on the second line to no avail, I had to settle for street address only, oh well UPS delivers to the house. WRONG Kohls has UPS hand it off to the post office to save on delivery charges. So no box number, back it goes. Comes in two orders, no refund until second shipment is back at Warehouse for 7 days. I didn't find this out through the online loop they put you in to try and find a question that pertains to your issue so they can give you the boilerplate answer.

I ordered two pair of shoes for my daughter and myself for Easter. I changed the shipping location as I have used Kohls.com to send gifts in the past. When I received the confirmation email it was shipped to the wrong state. SEVERAL phone calls later after being promised it would be intercepted I am being told that there is nothing can do and that it is a system error. The "manager" obviously did not listen and said that I could have my grandmother return the shoes to the store. She was my best friend who past away 2 years ago. That will be hard for her. They are being shipped to my granddaughter's house incorrectly.

I have been a long-time dedicated Kohl's customer. They were my usual go-to. Recent experiences changed that in the store and online. I ordered 8 items of clothing online for an upcoming vacation. I changed my shipping address to my new address and continued with my order. I later got an email saying part of my order shipped and I would have to wait for the rest. No problem. I kept looking for my shipment on the expected day. No box. Late that night I got an email saying it was delivered, only I hadn't received it. Checked the email again and noticed it was shipped to my old address at an apartment complex. I tried to contact customer service, but as expected, they were closed.

I ordered 2 sundresses and a oversize sleeveless blouse. The blouse would fit a small or medium woman. I ordered 3X on two items and a 4X on another per the bust measurement sizings they give. The blouse I cannot use at all. The sling back sundress workmanship was something a beginner seamstress would make. The other dress looks like a night gown. I will NEVER order anything from this company again. Switch and bait is what happened here to me! I want my money back. I'll shop at a reputable company next time. So disappointed. I need very cool clothing for summer as I overheat easily. These won't meet my needs. So this is a great big FAIL in my book.

I called Kohl's to see if they carried a particular Adidas sandal; was told they did and had them in store stock. Once I got there, found they had a seemingly knock-off version (subpar production from China) of the Adidas Adissage sandal and for the SAME price as the actual shoe. It was extremely cheaply made and definitely not the actual shoe. Asked them how they could sell this under false advertising and at the same price. Got no answer. Went to a competitor's store and got the exact shoe I wanted at the price Kohl's was asking and the sandal at Kohl's was also "on sale" at 15% off. What happened to you Kohl's? Profit over quality! I notice the quality of their clothes has also followed the same path. Shame on you Kohl's. You have lost my business.

I made 2 different orders. When I placed my order it had my correct mailing address, but it was sent to an address I lived at over 5 years ago. I knew I had the 2nd package coming and it was still at the distribution center, so I tried to get it corrected. They said they couldn't do it. Now the 2nd order is going to the wrong address. I was told to call FedEx and UPS to recover my packages. FedEx and UPS said I needed to have Kohl's contact them. This is $327 worth of merchandise that is going to someone else's house. I was told it was up to me to try and get my packages back and told it was my responsibility since I placed the order. The agent actually told me I live in the same city, so it should be easy for me to get my packages at the other house. Worst customer service I have ever had and I will never, never shop at Kohl's again. In the store or online!!!

I made an online payment and received a message stating it could not be processed. I assumed I entered some information incorrectly and tried again. There was no indication that I had double paid, however several days later I found the same amount had been debited from my account four days apart. Customer service refused to reverse one of the charges or provide information for who could. It was a website issue, not human error, yet customer service claimed there is no means for correction unless I canceled the payment on the same day. The site appeared to have declined my first attempt at payment and did not indicate in any manner that it would or could be processed later, so I immediately made the payment again successfully. The double payment, debited four days apart, caused my bank account to overdraft causing me to have overdraft fees for several days before I noticed the problem.

I purchased a Lauren Conrad blouse on sale for $34.99 (reg. $44). It didn't fit right so I wanted to exchange it for another Lauren Conrad blouse that was on sale for $32.99 (reg. $44). The Customer Service employee told me that because I was exchanging an item of the same brand that had the same REGULAR price, they were going to do an "even" exchange. Except that it wasn't an even exchange because the blouse I was returning cost me $2 MORE than the blouse I wanted. In other words, they would happily exchange the blouse, but they would keep $2 of my money. Feeling like I was being scammed, I simply returned the $34.99 blouse to get the full refund I was entitled to. I will likely be canceling my Kohl's card and finding somewhere else to shop.

Was behind a month, my payment of 27.00 was raised to $127!!! Made a call and asked why it had increased by almost 6 times the amount, no answer or rationale. A few months later, same thing happened, now $192 was asked. I made the payment by date and called because a rep said once payment was given, they could remove. Instead, when I called the account was closed, making it go to collections... for paying on TIME!!! Will get their money at all measures, greedy, no respect for their customers or their contracts!!!

I initiated a refund on a Christmas gift on January 13th, followed all procedures and recommendations, and have never received any communication. I have tried dozens of times and ways to contact them, and I've never been able to speak with anyone in the corporate refund department. I have my receipt in hand, provided them with all information, etc. And 2 months later, no word and no contact in response to my numerous inquiries on their different platforms. Buyer beware. And Kohl's, you should be ashamed as a company. You do not deserve to exist in today's market, and I will be telling any and all who will listen not to waste their time, energy, breath, or thoughts on you (except to pass on my review).

We bought three pieces of luggage on Black Friday and sent the rebates in all together on one form. The form never said you had to mail them all separately. I even wrote on the form that three were enclosed. I got one $10 Visa card back and have been unable to contact anyone for help. You can't talk to a person when you call the toll free number. It is just informational recordings no matter what button you push. There is a chat button on the website but no one ever answers when you try to chat. I contacted the regular customer service by phone and by email repeatedly and got the same answer every time. You have to call the toll free number or go to the website for an answer. This whole process has been a ridiculous waste of time. They should be ashamed that can't manage the rebate responses in a better way. I am a big Kohl's fan but will never buy their rebate products again.

Purchased men’s Dockers online and had to return for a different size. Took to my local Kohl’s and asked if they would accept the return and reorder in the correct size without additional shipping charge. Answer, yes go to the kiosk, scan the item and reorder. First of all, customer service should take care of the transaction for you (as does JCPENNEY). Went through the entire process of reordering and returned to customer service for my refund on the original pair.

I have been a loyal customer/credit card holder for more than 8 years with payments on time and balances paid off early. Imagine my surprise when I received a letter today stating the following. The change to your APR for purchases is being made because your APR for purchases is LOWER than the APR for purchases we are offering today to new customers. In other words, loyalty gets you NOTHING at Kohl’s. This is pure and simple GREED. There is no other reason for the spike in my rate. My credit score is in the excellent range and I have not had any issues with paying my card.

Without warning which I understand many companies are now doing I never got the cards in the mail! They always had to look up my account when checking out which was inconvenient. I guess I could have ordered more cards, but did not know my account was in jeopardy. They will not reopen the account, already reported it to the credit bureau, dinged my score without my knowledge. Not shopping there again.

Received a Fitbit Versa as a Christmas gift that was purchased from Kohl’s. Within the past two weeks it has required me to reset it because it won’t measure BPM, not calculating calories burned correctly, display lighting dims and then brightens and charge holding less than 24 hours. Took it back to the store last week to exchange. They had 2 Fitbits, neither one were Versa models. As it continued it up I made the decision I want to return it for a full credit on the Kohl’s card it was purchased on. Kohl’s will not take it back. Was told I needed to call Fitbit.

I placed an order and had it cancelled. I tried to call the number in the email and of course they aren't available. Hmm... You have a website that takes orders 24 hours a day, you cancel them on your end with no explanation and tell me to call, but you don't have 24-hour customer service to answer the calls to that number. Not a great plan, Kohl's. I was able to speak to someone the following day who processed my order and everything was supposed to be fine. Surprise! Surprise! My order was cancelled again. So I called again and asked her not to waste my time. But, I fell for her empty promises again and went through the whole process again and at the very end she says, "Oops! Looks like one of the items sold out." Seriously. Don't bother. If you're going to order online, look elsewhere!

If I could rate Kohl's zero stars I would! I had ordered 8 items online at the beginning of January and had only received one of the items. When I live chatted with customer service the man I spoke with supposedly reordered the items for me but instead of reordering the 7 missing items he resent me the 1 that I had received. I have been calling customer service at least once a week to try to get me refund for these missing items that was supposedly issued to me on January 24th, ALMOST A MONTH AGO. Every time I call customer service it seems as though they are just reading off a script because they all same the exact same thing and the issue is never resolved.

KOHL’S customer service is fraud. 02/19/2019. I am first time buyer with Kohl’s and I got Kohl's cash $90 and I ordered this item and I haven’t picked it due to emergency out of town and they say when I ordered it through phone the agent haven’t used Kohl’s cash instead taken out $90 (same amount of money) from my order using a reference number. I haven’t picked the order and I lost my $90 and the agent who placed the order said I will get my money back if I don’t pick item because I know I may have to travel and they are fraud... This happened to my friend who is Kohl’s credit card holder and they gave the money refunded back to her. But not for me... I cancelled my furniture from that store after knowing how bad they treat non-credit card holders.

Overpriced. Hardly anyone to help you. The sales are a joke. If there's a sale on something and you find one you're lucky. Items are put on sales racks and when you get to the register the item comes up full price with the explanation that "oh this isn't on sale. It's the other ones". Hate this store and hardly shop there unless I'm desperate.

I ordered clothes online for my son and an item I ordered in his size was sent in the wrong size. Easily returned the order in store. However needed to reorder the item in his size online and not sold in stores. Realized, a mere three hours after the order was placed in a Saturday evening, that I needed to change the shipping address. Called Kohl’s and was told it was impossible even though the order was not shipped nor had a shipping/tracking number. The woman on the phone asked me if I lived near the old address or knew the person now living there as if contacting them or knocking on their door was the only option to get my package. It’s 2019 Kohl’s- come up with a more sophisticated and streamlined process for customer service. Most companies are able to make adjustments to shipping before a label is created. Kohl’s lost a customer forever...

The store occasionally offers $10.00 in "Kohl's Cash" for every $50.00 you spend. But you can't apply your Kohl's Cash toward the amount of your purchase after the discounts are applied. The Kohl's Cash comes off the amount BEFORE any discounts. I earned $60.00 in KC. I made one more purchase just to use it up before it expired. My purchase amount came to $112.00 after the 30% discount, free shipping coupon code and a $10.00 off for purchasing "Home" products. I then applied the $60.00 Kohl's cash I had earned. The total amount, however, came to 77.81. That math doesn't add up. 112 - 60 = 52. What a freaking deceptive rip-off!! I WILL NEVER SHOP AT KOHL'S AGAIN!! I spent over EIGHT HUNDRED dollars there in the last couple months. And they're ripping me off nearly $25.00 in my Kohl's cash!?!?

I had a statement from Kohl's showing that my balance was zero. I purchased something and had a balance under $8.00. I made my payment online immediately following my purchase. I received a text saying that the payment was reversed for some reason. I then made another payment of $1.00 to make sure my balance was zero again. I then received a text message from Kohl's stating I now have a balance of $77. I was told that I had another payment reversal by my bank, for reasons unknown and they were charging me a $25.00 fee because they were charged by my bank. I think they have some unethical practices because I have been using the same account to make all my online payments to multiple businesses without one ever being returned with the exception of Kohl's.

Be very careful when using purchased gift cards and making online only purchases!! After ordering a Graco 4 in 1 car seat for my grandchild using my gift card purchased by my son for my birthday AND included my credit card for the balance, the website did not use my $150 gift card. I was going to throw the gift card away, but after double checking my invoice in my email, I discovered it was NOT used. (I put the gift card number and passcode in, then the website asked me for my credit card to cover the balance.)

Kohl’s very clearly is only in the business of making money and that’s all. No care, concern, or consideration. So why do we continue to support this company? Wake up, stop giving your money if they don’t respect you. I ordered online during December 2019 and felt satisfied with my purchase until I washed the towels I’d purchased. I washed them alone as I know the towel has to shed when first purchased. After the wash I was horrified at the amount of lint that remained in my washer after the wash. Immediately after one wash the towels looked old. I let it go because with online ordering there is a gamble. You won’t like something. Then I forgot I opened the account and tried to make a payment and it’s been a nightmare. How can it be difficult to make a payment... That’s the one thing they want is your money and they can’t even get that right. I’m done... I’ll pay my balance of $13 and I’ll never use the card again.

When purchasing some boots online at Kohls.com for $59.99, I could take an extra 30% if I use my Kohl's card - so I was going to use it for the extra discount. I also had $15.00 in Kohl's cash to use toward the purchase. Sooo... 30% off of $59.99 is $41.99. Did they do it that way - NO! Instead they took the price of $59.99 minus my Kohl's cash FIRST ($15) BEFORE taking the 30% off!! So, basically it took some of the value of my Kohl's cash away. They should have taken the 30% off BEFORE using my Kohl's cash. What a sneaky way to do business.

I ordered from Kohl's - I'm certain that my order has been delivered to the wrong address and after 2 phone calls and a chat, I'm told to wait 4 more days and they will reorder for me. Gee, thanks - that means it will only take a ton of effort on my part and almost a month to get my product. Their support is in Asia and I couldn't understand the first rep. Thanks Kohl's - I can see why you had to take in Amazon returns to increase foot traffic in your stores. If I have an Amazon issue, I actually talk with a person and they resolve my issue. Your customer service is so bad, you are not worth the trouble.

Received a top at Christmas, with tag and receipt from sister, went to return and the item was now $21.00 less than when she bought it. I went 35 miles to turn back with the item, will be letting family know NEVER to get me anything from Kohl's. I have a strong feeling they will become the next Sears, or Kmart going out of business soon.

Wanted to buy a coffee pot. Only had 50 on my Kohl's Charge. Needed 50 more dollars to purchase it. I pay every month and never been late and they wouldn't even give me the $50 to get the coffee pot. I mean the $50 increase. So now I rip up their credit card. I don't even want it.

After logging in to my Kohl's charge account, it takes 3 deliberate clicks and entering bank account information before selecting the big green "I AGREE" button to sign up for AutoPay. Then, presumably, you would get an email that thanks you for signing up for AutoPay. Yet I have never received such an email, and Kohl's claims that I must have accidentally signed up for this after 5 years of making manual payments. For the past two months, Kohl's has DOUBLE charged me. I make my payment, and then they still AutoDraft my bank for the exact same payment. When speaking to customer service, they claim that if I make only the minimum payment due, that they will still AutoDraft me.

My mom bought me a beautiful necklace from Kohl's for Christmas. It is normally $150, but like Kohl's does, my mom got it for a huge discount, for about $60. Well, the first day I wore it, the clasp must have broke, and it fell off and got lost sometime during the day. I emailed Kohl's to ask for help and they offered me a 10% discount, and after I kept emailing they finally ended on offering 30% off to replace the necklace. I know the necklace goes on sale frequently for 60-70% off, and it was a simple fix for them to offer me the necklace for a higher percent off to simply match the price my mom got. Kohl's had given me a faulty necklace, after all! I am so disappointed by the terrible guest care - this is not how Kohl's used to be. Kohl's did NOT go above and beyond to fix a mistake for a faulty product, nor did they even meet a minimum expectation! Terrible service.

I returned Christmas gifts purchased at Kohl's but without the receipt. Therefore was told to expect a corporate refund in "7-10" days. It has been 33 days. Furthermore, it is impossible to reach a live person at their Customer Service number. I was on hold for 2 HOURS while I was live chatting a customer service rep. I have previously selected the option to request a call back. Five times. No call back. I have been told to expect an email from a supervisor after I requested to escalate the complaint. I will believe it when I see it. I don't have the heart to tell my family member that the $366.00 they spent on me was like throwing that money away.

Kohl's ruined my near perfect credit report score over a bill that was only slightly past due. AND the bill was for less than $100. They could have easily reviewed my credit score and deduced that it was an oversight BUT instead they made an official report which lowered my score by 100 points. When I called they promised to rectify things but they never did. They are an UNFRIENDLY, CALCULATING company with absolutely NO goodwill for their shoppers. If you have to shop there - use another card!

Very disappointed. I ordered shoes from kohls.com that I need by this weekend. I received the order yesterday. One shoe was a 7.5 wide and the other was a 7.5 medium. I ordered 7.5 medium, there are none in stock in store near me or I would have just done that in the first place. I called in to “Customer Service”. No one could help me without charging my card for a 2nd time and then sending me another pair.

I returned a $215.79 Coffee Maker on 12/28/2018 that I received as a Christmas Gift without a receipt. I was told because of the size of the refund it would have to go through Corporate. They took my Coffee Maker and still haven't processed the refund. I called the Customer Transactions number (800) 837-0302 and have never been able to talk to anyone at Kohl's. Not Happy and after being a loyal Kohl's shopper, this will be my last purchase and I won't hesitate to tell others of this bad customer service.

I ordered a monitor online a few days ago. It arrived quickly, but was in a box that was torn and scotch taped. I took it to the store for an exchange, but there were none in stock there or at any nearby Kohl's. Customer Service woman said she would credit me, but I would have to re-order it online at the current price. I purchased it on sale for $99, but the price was back to $149. So, I'm supposed to pay the higher price because they sent me a used/returned item? I'm done with Kohl's. How could they send an obviously used item? Did they think I wouldn't notice? Ridiculous. Now I have to search around for another sale somewhere.

On January 21 2019, I made an online order with Kohl's based on an newspaper advertisement I received the day before. I purchased a vacuum for 199$ (regular 299$), and Ninja for 89$ (reg 139$) and 2 pairs of thermal base layer long johns (15$ and 12$). I used the coupon code provided on the front of their webpage (NEWYEAR) and received an additional 20% off totaling $267.98 and was to receive 50$ Kohl's cash. The payment for 267.98$ was withdrawn from my account.

We went into the store to exchange a pair of jeans which were the wrong size. They had been purchased for my son and didn’t fit him. We were told we could exchange them, but they had to be: The same brand [as in Levi’s, Lee, etc]. The same type of clothing (pants). AND THE EXACT SAME PRICE AS ON THE ORIGINAL ITEM’S TAG.

I purchased a mixer on Kohls.com in October while they were on sale. I had a percentage off coupon and also used Kohl's cash that I had. When I received the mixer I didn't like the color so I contacted customer service to see how I could exchange it. They looked for the color I wanted in stores and it wasn't available so I was told to return the mixer to the store and purchase again online at the now higher price. They would then refund me the difference. I was promised this wouldn't be an issue, it would be simple and fast. 3 months, 5 chat conversations later and hours of my time they still have not refunded me the full amount of the difference.

From returning without a receipt to receiving a corporate refund the whole overall experience stinks!! Rude! On 11/30/18 I went into the Santa Maria Kohl's to do an exchange. I didn’t have a receipt so I used my California ID. The return amount was 302.36 and the girl said to me, "Thanks. Have a good night”. I was like, "Wait. Where’s my store credit?" She said, "Oh it does this randomly where it just mails you a check from corporate office." I'm so confused at this point because this girl is nice, she just doesn’t know anything. So I leave the return desk feeling ripped off, angry and betrayed. I see my sister in law as I see here a man in plain clothes asks us to stop so we did. He yells, "Hey you. STOP. YOU STOLE THAT VACUUM. I'M CALLING THE COPS!!" Man I was so embarrassed. He said this in front of everyone. I mean everyone.

I sure wish I would have read these reviews before I made an online purchase. I bought a coat at an exceptional price but was so scratchy I chose to return it. The coat cost $100 and the cheapest option to return was $32 (I don't live within 100 miles of a KOHL'S to return in person). I called customer service telling them that I have no issue in paying postage fees but felt that a 30% charge was so ridiculous and that no other retailers charge close to that much. They suggested I return the item in person and refused a refund.

I purchased 2 times on Kohl’s a week apart from each other. The first time, I updated my billing and shipping addresses. Removed the old shipping and billing address and phone number. The 2nd time I went to purchase the old information was back again, but I didn't notice because my addresses were one digit apart from each other: 1500 and 1501. When I tracked my package because it was supposed to be delivered today, I realized on FEDEX it was going to the wrong address.

I have had a Kohl's store charge card for many years. I have found it extremely cumbersome to make payments online. Have been using the same computer device for 8 years and have to answer security questions every time. I have attempted to make payments on the due date only to be told that there was a problem and I should try again later, or to have to reset my username and password because the shopping and charge payment sites are different... But I have NEVER shopped online at Kohl's. I have stopped shopping at Kohl's, will pay off the card and deal with companies that take better care of their customers.

When pursuing the $500.00 gift card promo on the sales receipt, I was not interested in the multiple advertising options and checked "no". I was then dumped! Negative PR. Nothing but an advertising scam.

If I could choose zero stars I would. I ordered one item. When the package arrived, it was not the item I ordered. I called and they re-sent the item. Again it was the wrong item. I called a second time and they assured me they would send the correct item. I never received a package. I called and was told they had no record of the problem. They seemed to have difficulty understanding that the item they sent was not what I ordered. Finally they agreed to issue a refund. It never showed up on my account. I started the process all over again through email.

Received some items as Christmas gifts from my mother. Returned 2 of said gifts with the provided gift receipts. Received X amount of dollars for the 2 items in the form of a store credit, yet questioned the amounts I received as it was less than what was on the original receipt (which I was able to view). When I questioned this, I was told "That's the amount that was on the gift receipts".

Bait and Switch. Terrible customer service. I purchase two items for shipping. Kohl's then says I must pick the item up, TWO HOURS AWAY. They won't ship the item to me. Can't refund item since I no longer have the original gift card. This entire process was a scam to steal money. It had become clear that Kohl's steals money from "customers" on a regular basis. They should all be fired, shut down and held legally accountable.

I made an order on Kohl's online store and it was the worst experience I have ever had with a company before. I order an Oshkosh Puffer Jacket as a gift for my niece's Birthday, a hoodie, a pair of sweatpants, and a pair of tights. My order total was $61.04 and all items were on sale, thought it was a great little deal. Order is confirmed and I get an email with the details, all is well. Then the next night I get an email saying "We couldn't complete order **, and we apologize for the inconvenience. Please contact us to figure out the next steps toll-free at 1-888-890-1755. You have not been charged for this order. If you used Gift Cards or Kohl's Cash on this order, the amount will be refunded within the next 2 days. Since you have not been charged, no Kohl's Cash has been accrued."

I ordered 2 pairs of jeans online. My cc was charged the amount of the order. Then 30 minutes later my cc was charged 2 more times for each pair of jeans. When I called customer service I was told the charges will fall off in 7 to 10 days. What if I could not afford that overage charge. I will never shop at Kohl's again. I will probably return the jeans out of principle.

Ordered carpet cleaner online. 299.99 with 40% coupon. Paid 179.99 plus tax of $14.85 total 194.84. Earned 45$ Kohl's cash. They sent wrong cleaner. Returned cleaner. Was credited $142.88. Should have been credited 194.84 -$45 Kohl's cash which is 149.84. They kept $6.96 that doesn't belong to them and they will not fix. Done with Kohl's. The biggest thing is I could have kept the $100 cleaner and not noticed it. Then I would have been screwed $100. No skin off their back. They have made me mad and hurt my feelings. Don't need the store.

I visited the Fenton MO Kohl's this morning to return a camera I purchased for my granddaughter for Christmas that she received a duplicate. I paid $60 for the camera in November. The clerk informed me that they would deduct $15 Kohl's cash that I got for purchasing the camera then had to give me $18.76 in Kohl's cash. Then either credit my Kohl's card for 28.07 or give me store credit for this amount. I told her my credit card has been paid and I wanted the cash back. Why the $18.76 in Kohl's cash that had to be used in a week I have no idea and she could not explain. She told me it has to be done this way. I told her she is forcing me to spend the credit in their store and she said, "Yes that is the way it is."

I went to Kohl’s this morning to return boots that I had bought my daughter for Christmas. I did not realize she had two right boots. All I wanted to do was have them exchanged or reorder. They did not have any more in the store so the clerk informed me that I would have to reorder them. Here’s the best part I had the gift receipt and the value was a lot less than what I purchased them for...interesting!!! It’s good thing I had the original receipt on me. So I was able to get a store credit for my daughter. Very poor customer services and what kind of scam are you running when the gift receipt is less than the original. This needs to be looked into. How many people so with the gift receipt not knowing how much the person actually paid. Wow!!! The CEO ARE RAKING IT IN!!! Very unhappy customer.

First, know that when you call, 99% of the time it's another country that has no clue about Kohl's that answers the phone. Had someone in Asia and then sent to the Philippines when I asked for the US. Ordered my bosses their gifts. Kept looking at tracking every day and was to arrive on the 19th. Our party was the 21st. On the 18th, the day it was to come I get an email from Kohl's saying they cancelled my order because they were out of stock! They couldn't tell me that when I ordered it. Waited til the day it was to arrive. Called and finally got someone in Milwaukee, WI and asked for the corp # and all they ever say is we don't have that information sorry. LIARS!

I placed an online order for a PS4 Sideman Bundle. It was a great deal! I paid for it and got a receipt. Then THE NEXT DAY for no good reason Kohl's went ahead a canceled my order, no raincheck, no explanation, nothing! I didn't see the email for a couple days so I didn't bother looking for another Black Friday deal until it was too late. Way to screw your customer Kohl's! I WILL NOT BE BUYER ANYTHING FROM KOHL'S EVER AGAIN!!!

Will never use or go to Kohl's again!!! Ordered boots for granddaughter's Xmas gift on 12/17. Guaranteed delivery 12/21-12/24. 12/18 order fulfilled and UPS label created. 12/19, 12/20, 12/21 - no change to status. Still showing UPS label created. Called and chatted 4 times - GUARANTEED 12/24 delivery. Chatted again 12/24 and still GUARANTEED 12/24 delivery. Never received. Granddaughter had no gift to open.

I ordered online and item needed to be returned. I went to the store in person to return this item for a credit. Very fast service, did not even need or show my C/C. All I needed was the packing slip. I was out the door in minutes. Received my credit super fast on my C/C.

I ordered 3 Christmas gifts from Kohl's in plenty of time for delivery. I only received one! I will NEVER order from them again! After over an hour on the phone they were only able to tell me how sorry they were and that my CHRISTMAS presents could be delivered ON THE 27th of DECEMBER!!! I opted for a refund of the items that weren’t delivered and declined their 20 % off coupon for future purchases. I’d rather pay twice as much than ever order from them again!!!

Not only did I find my experience at the local Forest Hill, MD store poor, but I learned when dealing with the corporate leadership Michelle Gass and Sona Chawla that incompetence and inconsideration is a corporate wide culture. Those I contacted directly would not reply and those who I did speak to that stated they would contact me back failed to fulfill their word. My issue was not properly resolved. My wife and I contacted the store first as we had a baby seat purchased for us that was the wrong model. Due to the age and location of the relative who purchased it, we were unable to secure a receipt. We called in advance specifically to ask if we would receive a store credit or a check refund without a receipt and were told a corporate check refund for the lowest amount the model was ever sold for. This was confirmed by Mary when we entered the store.

I ordered several packages from kohls.com on Black Friday, spent over $600 online. My last package said it was shipped 11/24 but every day the shipping information would change. I called the customer service Department and explained what was going on. The reps response was “be patient”. I told her I was more than patient as I had already waited 3 weeks. She continued to tell me that the package was scheduled to be delivered the next day. When I tried to explain to her that the shipping info changed every day, she told me “STOP BEING SO NEGATIVE”. Needless to say I was livid! I wasn’t negative I just wanted my package. I asked to speak to a supervisor who was also no help!

Absolute worst online ordering company to deal with. I placed an order online on "Black Friday." Item was in-stock and shipped to me. I made multiple Christmas purchases this day from Kohl's, lots of money was spent. What a surprise I had when the Nintendo Switch Bundle I ordered was not in the box, it was a $25 remote controlled car, with the packing slip for the Nintendo - How are they even alike??? I called Kohl's, I was told to return it to the store to receive my credit. I ran down there to stand in line for 40 mins. Returned the item less the Kohl's I had earned and used from its original purchase. The item was not available in the store so I again had to call customer service to place the order for the item. The only one available was a Nintendo Switch nonbundle at a higher price.

I ordered gifts a week ago, the day they were to arrive I get an email that they were out of stock so cancelled my order! I called, first person was in Asia, I asked to be transferred to US they sent me to the Philippines. Those people cannot understand anything! I did talk on chat and saved it to show people how stupid they are and how they lie to the customers. I ask for corporate and all they give me is the customer service # that I have already called! They say they don't have any corp info. LIE! I will never order on the site again because I cannot trust I will get it.

Ordered 2 games on sale during Thanksgiving for a gift. I received one and not the other. Called customer service, the girl couldn't speak English and hung up after saying she had to go. Called back after waiting online for about 30 minutes and finally talked to a man who said he would re-ship the missing item and I should expect it in 7-10 days. After 10 days I had to call back (another 1/2 hour) and discovered the man had refunded my purchase. I asked for the item I wanted. The agent told me she could re-order it for me but not at the same sale price, but they could issue a refund for the difference. I said okay. They shipped the wrong version of the item and I still have not received the refunded difference in price. They don't have a handle on their online orders or customer service. Never again.

Just spoke to a real witch named Shelly ** from Kohl's corporate offices. She was nasty, smug, and condescending. Frequently spoke over me and chastised me for not checking to see if the jewelry they sold me was missing a back. I returned the earrings and they deducted the $10 Kohl's cash. Fair enough. Not looking for a handout. Refused to refund the tax however and shorted my refund (less than $1). When I told her that they should have returned the taxes good old Shelly told me that I FEEL I've been shorted but I haven't.

Dec 8 2018 place a order online for women shoes for a gift for Christmas my mother. Ok. Dec 9 got an email saying my order is on the way. Should receive it by Dec 13th, Dec 9 got a email saying received order by 13th thru 17th. Ok. 13th came by no order. So I called, told me by 13th thru 17th again. By the end day Dec 17th still no order. Also can't even track it by UPS, they never received the order. Call Dec 18. Now they saying, "Sorry we will give a refund". TF. And I got to wait 7 business days to get my freaking money back. Why they lie to me. It's not right at all. This order was made Dec 8 2018. SMDH. If I don't rec my money will put fraud on them. I will never order, shop with them ever and I will make a video on YouTube about them. I wish I find this site before doing business with them.