Kohl's Reviews

Do not use their credit card. They say they sent you a statement, but they don't on purpose so they can collect a exorbitant late fee. When they called to tell me I was late, I paid it in full ($50 + $35 late fee). They still sent it to the credit bureau, which brought my otherwise excellent credit rating down and cost me $8,000 when I went to buy a house. You can NEVER reach anyone that can help you resolve any issues. I spent 2 hours being transferred from one unhelpful person to another to another. The final person promised to send me a fax to clear up the issue with our lender. She lied, never sent anything. I repeat, never use a Kohl's credit card. Belk's is a much better department store to spend your hard earned money.

On 9/24 I called Kohl's for a password reset. They closed the card and said they needed to issue a new one. So instead of helping me with a password reset, they closed the card. I could not put my hand on it because it was in my husband's wallet, so they closed the card. I had $60 Kohl's Cash ready to use but I was told that I needed to wait for the new card. I made my payment on time. I waited for the card. It never came... The $60 Kohl's Cash that I had expired and they refused to re-issue it for me to use. Do you know how much you have to spend to get $60 Kohl's cash? A lot of merch.

I ordered online a Big Mabel tube 8-20-20. Cost was $422.55. Within 2 hours my husband advised he had purchased on the same item at another store so I went online to cancel the order. Since it had been more than 30 minutes I couldn't cancel online. I called and The Kohl's rep said to refuse the FedEx delivery when it came as that was the fastest way to get refunded. I did that about a week later. 10 days later I called Kohl's as I had not been refunded and they said I had to wait another 7 to 10 days for them to confirm the item was in received back. 10 days later still no word from Kohl's or refund, I called them again and they said the same thing I had to wait another 7 to 10 days that they had the item but they were processing my return.

The Sonoma be cozy candle is defective and dangerous! The candle completely shattered and erupted in flames regardless of all safety precautions being followed. Extremely scary and caused damage to the house.

Rec'd a 40% off coupon via email on 9/2. Do not have a smartphone, so I did what I always do, wrote down number under barcode to present at checkout. Coupon had no PIN, unusual, but since it came from Kohl's I did not concern myself about its validity. At checkout was told coupon not valid w/o pin. Per the cashier, a few customers had the same issue. Contacted Kohl's csr svc. What a waste of time. No longer shop at Kohl's. My holiday dollars will not be spent at any of their stores!

Kohl's arbitrarily decided to change the price on an item purchased in August in September and dated it 2 days after the purchase was made. Customer Service is telling me I need to go to the store to resolve with the manager. I signed for the initial credit amount. Buyer beware the managers have the authority to make changes to your purchases after you leave the store even one month later and are allowed are allowed to back date.

I attempted to pay my bill on the online system, which appears to be from the late 90's. I received an error saying that the transaction cannot be processed and I was unable to try again on the same day. I paid it the next day as I assume most would. I notice 5 days later that I was in fact billed twice. When I reached out to their team, the only option was to send me a check, that would take 10 to 14 business days to be cut. Needless to say, that is asinine in 2020 digital world and I am less than pleased. However, where they really lost me is 2 of their managers both told me independently that if I would have caught their mistake sooner this wouldn't be an issue. I am done with Kohl's after a solid 20+ year run.

I went to the Kohl's in Indy and purchased $280 worth of merchandise. I handed to clerk $200 cash and told her to apply rest to credit card. Next day I returned items to get coupon rate. They said I never gave them $200, I used my credit card. They said it never showed me doing that on video. I asked to see the video and they refused. I told them it was a lie. 20 minutes later I get a call from same guy saying I had a little receipt showing I paid $200 cash and it showed on the rest of the video they had seen. I was told they would give me 35% off for my troubles. I had already canceled my card. I told they security guy this was so wrong on so many levels and I want my money back. He said he can't do that and to talk to the manager the next day. In the meantime, they had credited my canceled card $280 and the manager the next day said, "You will have to ask for a refund from the credit card company." To this date no money.

Hi I reached out to Kohl's numbers times 7/8/20 Gene D., 7/8/20 Joylen Z A, 7/9/29 Danika M, 7/9/20 Laramie S., 7/9/20 Edward R., 7/10/20 Lara S. And it’s sad not once person chose to do their job and help answer my question. Beyond words frustrating and annoying. Poor customer service really makes me rethink who to give my business to. There’s clearly a huge glitch in Kohl's system that needs to be addressed and fixed. You purchase an item it shows up as one number then you do a return and it shows up as another number.

Hi. I had card from last 10 years and never was defaulter but missed some 5$ payment and they reported to credit bureau without any mail or call. My credit score was screwed by 80 points. I paid whatever was pending but they don't even correct their reporting. Just stay away from KOHL'S and their stupid card if want to buy home or keep good credit.

Do NOT use a credit card with this company. They shifted my payment due date. I purchased items in July and they should not have been up to be due until Sept - they made the due date in August and would NOT allow me to purchase other items today due to their system error. Customer service is rude and unfriendly. Will start buying clothing at Gap, Old Navy and other stores.

I missed a payment in March due to Covid breakout, earthquakes for weeks and rushing to teach 150 students online and missed a payment, they sent this to the credit bureau. I’ve shopped here for 20 years and they do this. I’m so done with Kohl’s, beware. This is very pathetic and other businesses, from my understanding worked with their customers, not greedy Kohl’s, shoot to ruin credit.

These guys are thieves. They send wrong statements to wrong addresses (bad addresses, some of which don't even exist) and then a few months later all of a sudden they ruin your credit report claiming you were late in payments and even after it's been settled and they discovered their mistake they never remove their erroneous credit report. They are thieves and scammers.

This is for their credit cards. I would give them negative reviews if possible! I got a notice from my credit report that I missed a payment. I immediately started trying to figure it out. I contacted Kohl's. They said I needed to send my credit information to either a fax number or a physical address. I asked that they note my account so I didn't have a negative mark on my credit report since I was actively working with them regarding a $35 charge that I thought I paid. Bank account showed paid and I gave them the info. They said they could not. I decided to mail it because I could get delivery confirmation. I received a letter back saying that my credit report was accurate. I am trying to figure out where my payment went and nothing about my credit report at this point.

I have been waiting for my $194 Kohl's rebate since I mailed it in December! I've called several times, mailed originals, then copies, and even emailed them. It's so frustrating to expect a rebate, especially that high amount and get nowhere 8 months later. They lost my business.

Customer service is worthless less than worthless. It is a computer that just shows you pages to go to. How can you exchange something that they don't carry in stores? You can't. They sent me a pan in a plastic bag. The pan was had nothing to keep it from getting banged up. I have spent over 2000 with them over the last 2 months renovating my home never had to deal with CS. I am done with them.

I had 4 $25 gift cards I finally decided to use for my birthday. I ordered 4 shirts and 3 pair of underwear. Total was $113.00. Kohl’s cancelled 3 of the shirts, sent me a gift card for $13.88 and stole $50 in gift cards. I tried to get in touch with them but they were unavailable due to Corona. I ordered 3 weeks before the shutdown. I emailed them twice. They also cancelled my Kohl’s cash on the order. So stole $50 from me plus their Kohl’s cash discount. A similar thing happened a couple of years ago over Christmas. An order disappeared In their warehouse. They supposedly credited it by giving me a code for a gift card. You guessed it, gift card code was invalid. I paid for Christmas gifts twice because I had to order twice, got the items once.

I placed an order online for the adjustable dumbbells on 07/10/2020. All the payment went through, and the dumbbells were supposed to be delivered between the 15th and 20th. However, 4 days later on the 14th, they canceled my order. The reason was the product was "recently sold out". All I got was an email. That's it. This is unacceptable. I looked for an email, so I could email their customer service. However, Kohl's don't have email, only phone number. I tweeted at them, still no response.

Pet owners should boycott Kohl's. I went in with a small dog in my arms of only 3lbs, and I have been in many times before with my dog. All of the sudden they are telling me they don't allow pets, but have nothing on their door that would indicate such a policy nor could they produce any such policy in writing. I will never shop there again. Every other store I go to, Nordstrom, TJ Maxx welcomes my dog and those are the only kinds of stores that I will patronize. It is a great joy to shop with my dog.

I ordered a graduation frame on 06/08 and on 06/13 it was delivered in a plastic bag in hundreds of pieces! I was assured by customer service that another frame would be BOXED and shipped to me only to find out this morning that that frame was also shipped in a bag and the carrier returned it to sender before it ever reached me! Customer service now tells me that I can't get a refund until the frames are returned to their stores. The stupidity of this is alarming! Common sense should alert ANYONE that glass needs a box before it's shipped.

I completed an online order ~11:16 pm to utilize a sale for some back to school items. The following morning I received an email because on of the item was out of stock. I then realized the shipping address was incorrect even though I made updates to the account. Called Kohl's because only 5 of my 13 items were already issued a tracking # and all thos 5 items had the same tracking # and none of the items were picked up yet by UPS. I got a representative in the Philippines, states nothing she can do. I asked to speak with a Manager/Supervisor, waited but the Manager/Supervisor sounded like the same person who stated nothing she can do. She told me to call UPS myself, I asked if she could call.

Kohl's 30 minute policy is CRAZY! After you place an order you have 30 minutes to make any changes. If you don't make them within 30 minutes they will send your items to the wrong address and tell you, "Too bad." They don't have any solution to correct the issue after 30 minutes. I have ordered from Kohl's many times but this one time (5 pairs of shoes) my order was accidentally sent to a 11 year old address. Even though I got to part of the order before the delivery, they said "Sorry Sir, it has to be done within 30 minutes". They said I now have to pay for something that I NEVER GOT! No way to fix it.

I have called Kohl’s charge customer service several times and filed a complaint with them as well, which is “resolved” from Kohl’s perspective. I made several purchases and returns in December 2019. I did the math and paid what I believed to be the complete balance (which I ALWAYS do). I received no statements from Kohl’s Charge in January or February. I received a letter from Kohl's in March stating that my account had been turned over to collections for non-payment of the balance of $3. Obviously, I would have paid this had I received a statement. I called customer service and was told at that time that it had NOT been turned into the credit bureau. I then received notice from Experian that my credit score had dropped 28 points!

I was unable to use my charge card for more than a year due to some financial issues. Received notice from my credit monitoring company that my score dropped due to Kohl's canceling my charge card due to inactivity. SERIOUSLY!!! No notice from Kohl's at all, that it could be canceled. I'm finally getting back on my feet, getting my credit score improved and KOHL's pulls this crap. Hurt my credit score badly. Will they re-open my card? NO!!! I have to re-apply, which also hurts my credit score. I will never shop at KOHL's again! Thanks for nothing KOHL's

I am very upset about the fact that I ordered something a couple weeks ago, I made sure to send it to my current address and I'm not sure what happened but this still went to the wrong address 1,000k+ miles away. I even have the email to prove that I updated the address. Anyway, I called Kohl's days before the delivery, waited an hour to talk to someone only to be told that I am the owner of the package and have to call UPS about rerouting it. I called UPS, waited another 30 min to talk to someone and was told Kohl's is supposed to submit an intercept request or I have to be on the line with both companies to validate the request.

Best price cut for your money. Bought a diamond earring and a watch. It was mark 50 percent off. That just made my day. I would consider of buying jewelry again and on top of that you get an extra 20 percent when you purchase back to their store.

Do Not Want To Buy 2 Of A Kind. On 2 occasions I have tried to buy an item at Kohl's only to be told that if I bought a second item I could get it at half-price...That meant a 25% discount on each. I didn't want a second one so I didn't buy any.

I've tried to give Kohl's the benefit of the doubt but I'm done. I bought towels and the seams ripped out after owning them for less than 8 weeks. I bought slippers that fell apart after 3 weeks of very minimal wear. Pajamas that have holes in them after one wash, pants with inseams a full inch shorter than what's labeled and the final one is a sweater that had an entire seam fall out after hand washing it like it states to do on the label.

We purchased the South Shore Acapella Wardrobe, only to get an incomplete product. Some of the panels were missing holes for the hardware. The doors tot he unit were both left doors. Etc. I reviewed the product through Kohl's who removed the review. Apparently they only allow good reviews on their site. I will never shop at Kohl's again as they obviously have no integrity and no good business practice. I was able to make the unit work using power tools and experience. The Unit was too expensive to need this kind of work.

You can find some really nice things @ Koh'ls @ affordable prices. Customer service is friendly & very helpful. They carry several brands & great sales. I always get "Kohl's cash" to use on future purchases.

I visited a Kohl's in New Jersey with my fiancée to buy an engagement ring. We picked one out but had to order it to be shipped to her in New York because her size was not in stock. A salesman assisted us and copied my driver's license for ID. When I got home to Virginia, the sale was blocked by the Kohl's fraud department. I had to send copies of utility bills (and my driver's license again!) to prove my identity and get online help placing the order again. And again it was blocked! When I called Kohl's again, I was told I could submit the order a third time, but it still might be blocked. No, thank you, I said.

Janice B from Corp reached out to me to send a UPS label so I can properly exchange it, appreciated.

I ordered a pair of sunglasses because they weren't available at the store. Just rating my recent shipment alone, I give Kohl's 0 stars. I love Kohl's for their great deals, selection, and fast free shipping, but was disappointed with this order. I received a humongous box used to ship the sunglasses (see boxes in photo). I'm glad they didn't use bubble wrap as an added waste, but the glasses, which may be somewhat fragile, must have been bounced around loosely in the box during delivery. A much smaller shipping box would have been more secure and sufficient. The shipping box had a rip-off tab to open and wasn't ideal for reusing either, so I recycled it.

Obviously no one could have expected COVID19 and the closure of stores, but Kohl's response to it has been very poor compared to other retailers. My ship to store order was cancelled. I chose this option to not pay the ridiculous $9 for shipping a single item. They have cancelled my order and will not honor the price I paid or offer free ship to my door to make up for this. Instead I am told "just spend $75 to get free ship" as if that easy to do. Meanwhile other retailers like Macy's have $25 free ship to my door. JCPenney $49 free ship to my door. Guess I know who is getting my business during these times.

We found two lates posted on our credit. Found out the Kohl's automated debit function failed to operate properly. As a result we contacted Kohl's and they basically stated, "So sad. Even if our system fails to work properly it's on you." It was then researched and proven that it was their fault and they still refused to remove the lates. I asked to have the account closed. This was in Fall 2018. Today I find out the account was never closed. I had to call and argue with them to close it and get it off my credit report as an active account. This place is absolutely awful to deal with. I have a high credit score which makes this even more frustrating. These banks are just ridiculous. Word of advise - stay far away from a Kohl's charge account.

Bought two blankets online. Neither worked, so I returned them. Was told I would have $40 Kohl's Cash removed from the amount of refund. I never used the Kohl's Cash. (Had placed an order for store pick up then canceled order when I realized I wouldn't be keeping the blankets; was told "no problem".) Went to store to return blankets. The "system" would only refund amount less Kohl's Cash amount, so store mgr assured me that if I let her mail in my receipt to corporate, I would receive a full refund within 7-10 days. A month went by, still no word. 5 weeks later, I see a credit for the blanket return on my account--less the $40 for Kohl's Cash that I never used. So in other words: I was lied to. Called Kohl's and no one seems to have the authority to override what is a system quirk on their end. So I closed my account and will never shop there again. Predatory business practices.

Terrible customer service!!!! I paid the last payment due on the day it was due, but they processed the payment the next day and charged me a late charge. So....I called and asked to have the late fee removed. Ha HA no such luck!!! I have been a good customer that has always paid on time. What the heck! I closed my account because if that is the way they are going to treat a good customer then I rather not do business with them.

My husband bought 2 pairs of sneakers at Kohls.com on March 7. He wants to return them but no shipping label was provided. When he called Kohl’s last night, he was told that Kohl’s is no longer allowing customers to return their online purchases by mail. They would not say why. They said: the only way to return a purchase is by coming into the store. They are making people risk their lives in order to get refunds. We are in the vulnerable age group and feel that Kohl’s is profiting from the virus by only allowing risky in-store returns that they know people in my age group won’t make.

I received a 30% discount coupon in the mail so I went to the store to use it. It turns out, the coupon was not acceptable on "selected products". This left a bad impression on me so now when I get these coupons in the mail, I simply recycle them.

First of all, their main call center is not here in the US...It's in the Philippines. I ordered a pair of Levi's...spent almost $60. Shipped to my home, they were not true to size...waaay too big. So now, I have to pay the penalty...I either have to ship them back...cost on me or return them to a store. I don't have a car, it's going to cost me a good $20 to return them in person. What's the point of ordering from Kohl's when you can order online a pair of Levi's from so many other places and not have to absorb this cost. So thank you Kohl's...now I know that I can never order from you again.

I think Kohl's is a very good store. Their products have very good quality and they have good sales. Kohl's has a good atmosphere in which to shop. It is usually the department store I would go to over other department stores because of its sales and its quality in its merchandise.

I must share an awful experience with Kohl’s. I had a $15 charge for my February bill. I paid the bill not only on time, but early, and in return they robbed me of $16 for a late fee and interest charge because they said the payment was rejected...from an account that managed to go through when they took double for the late fee and interest!

I was very pleased and amazed at the same time with the efficiency of the online process especially for in store pickup. They made it so easy for me to search their website by category browse through the items to get what I want in a matter of a couple hours. The checkout online process was also very nice and easy. You can apply multiple coupons and promo codes on the order. I would highly recommend Kohl's. Great store with great promotions and organized online for in store pickup as well as items being shipped to me.

I will NEVER shop at Kohl's ever again!!! On Thursday, January 23, 2020, I had the most miserable experience trying to exchange three pairs of pants for smaller sizes of the same identical model at the Mays Landing, NJ store. The associate seemed confused from the outset, and at least three times asked which pairs I was returning when one set of three pairs of pants had no tags and were clearly worn, while the others still had all the store tags attached.

I ordered Christmas gifts online at Kohl's.com. One item was only created a shipping label and never sent. I called and got it reordered. Same issue. Never got shipped. I had to call again and was told that the item was available for in store pick up. I asked why was I sent a tracking number and told ups was the carrier. She wouldn't say anything but it was available at the store. I live 4 hrs. away so that is why I shopped online. I hung up and called again and got a woman who cancelled the order and then reordered it for me. I eventually got the toy (after Christmas) which was a huge disappointment. Not very happy with Kohl's. They also refused to post my review and I can't review my online experience with their site. Not impressed.

I purchased items online with an advertised 25%. The very next day there was a 40% off discount. I called and spoke with supervisor Reese #** whom was very rude and condescending. She told me the items were excluded however it said none of such in the exclusions. I got frustrated and hung up. Today I spoke with supervisor Ann, whom was just as rude. I wanted to exchange the pants for another size. Her response "That's why when you order online you have to make sure you can fit it!" How dare you? I asked for someone over her. She said ok and places me on hold for 20 mins (I guess waiting for me to hang up). Well I've worked in a call center environment at a Department store. I know that if you place a customer on hold you'll get hold music. If you push mute then.... well I was on mute for 20 mins.

I purchased a gift card online and when I received the notification my order had delivered, I checked my door step where the other holidays gifts were placed and in my mailbox...no gift card. I contacted Kohl's customer service immediately. I was told I would have to wait until the next day to inform them that I had not received my order. Although I thought that was odd, I went ahead and called again the next day. I was told I would receive a refund for the cost of the gift card within 5 to 7 business days. The refund did not come so I called back providing the reference number I was given at the time of the original call. I repeated this process 4 times! The last call I placed I was promised I would receive my refund by January 3, 2020. This promise was made on December 20, 2019.

I wouldn’t even give them a star. I placed an order online Dec 26. Received confirmation the order had been delivered. I had not received the order and I noticed in confirmation order was delivered to a different zip code. I called Kohl’s 866-877-8884 spoke to a Kendra. Worse service. She told me to contact UPS and have them delivered it to my address. We went back and fourth. I asked to verify my address on file, she stated she couldn’t, I should know the address on file. She stated there's nothing she can do. I’m furious. I WILL NEVER SHOP AT KOHL'S AGAIN! I had to call my bank and dispute the charge of 82.50.

I had received multiple gift cards for a gift. I was shopping online online Black Friday and the website would not allow me to use more than one gift card per transaction. I spent over an hour on the phone with customer service to be told they would not even be able to apply more than one gift card to a transaction. After being told the system is not set up to allow that, I asked for any compensation for wasting my shopping time on black Friday. They only offered me $10 on a future online purchase. I declined, and told them I would not be shopping with them again. I had to pay an extra $40 to get the same product from Amazon.

My yes2you rewards expired yesterday. I called asking for 1 day extension and was told that it's fine to use it in the store because it's like Kohls cash with 10 days grace period. I shopped and only to be told that they can't take it in the store. I called back and was told I have to order it on the phone in order for them to be able to apply it. Went home and look for item to buy. Called back and was told no I can't use it. Very frustrating. I've always use Kohls for clothing but I'm going to limit spending there now. Also they now limit so many items on their discount offers.

After several emails and ads I'd seen, I decided to check out Kohl's Black Friday sales with their "Kohl's cash" offer. WHAT A MISTAKE! I had no idea that if I had to return an item (since they were Christmas gifts for my teen girl I assume I will have to as our taste differs sometimes) that my refund would be reduced by the ENTIRE amount of Kohl's cash used! So for a $20 pair of boots and $5 shirt I got a whopping $6 refund! Not to mention that I had to spend over $100 for that privilege! Two different order dates and had a return on each so I got NO ADVANTAGE at all for the hundreds of dollars I spent there!! I cannot believe they don't pro-rate the Kohl's cash on a refund. When asked if we could get something else I was told it had to be the same brand and price! Then to see their "hassle free returns" all over the web is just a slap in the face! I will NEVER spend another dime there.

Very frustrating that I placed an order online 12/12 for Christmas gifts and on 12/23 UPS tracking shows it as damaged, discarded and that they notified Kohl's. I've waited a week to see if I received a refund and it hasn't happened yet. After speaking with Customer Service, they said I must wait until Kohls receives the package from UPS, even though they also see it was damaged and not shipped to me --- why???? I mentioned that UPS states it's been discarded and Kohls said I need to wait and call back on 1/4/2020 to check the status again. In the meantime, I can place (and pay) for a replacement order. This doesn't make sense and Kohls is not handling it correctly.

11/27 ordered a pillow. 12/16 lost in Fla. I cancelled. Refund to be here 12/23. I called 12/24. Should have refund overnight. 12/30 called again. They will put in a request again. May take 7 more days. So waiting almost a month, never got a product and no refund either.

Had the worst Christmas shopping ever, buying sport shoes for my husband turned into nightmare. They send me wrong shoe size two times in a row, then online agent assured me I will receive refund as e gift card on my email within 7-14 days, then I followed up again. Was told that I will receive it by 17th of December. Now it is 22nd and no e gift card back, now contacted this worst customer service again and the supervisor is saying that they do not send e gift card, they mailed it and I will receive it in a month!!!! What?!!! Now I have to wait for month to get my money back plus I had the worst experience ever! Definitely will stop shopping in your store because you lie to people and then cannot fix the problem!!!!

Ordered a product on 12/11/2019 and website showed delivery by 12/29/2019. I followed up on 12/18/2019 and saw that website now showed 12/27. Contacted customer service and was assured it would be 12/19. Didn't get it; contacted customer service which now said it would be 12/27. I advised this would not be good and requested order cancellation. Kohl's advised they could not cancel the order. Just terrible service, plus I'll have lost money. This is unacceptable service.

I ordered a Seahawks jersey on the Kohl's website for my husband for Christmas, this was the main gift he has been wanting. Two days later I receive an email stating my order was canceled. The item I ordered in the same size that I ordered it in, is still listed on the website as "In Stock". So disappointed. I'm still waiting for my funds to be returned to my account but I believe Kohl's needs to do a more proactive job of keeping their website up to date.

I ordered some Christmas gifts online in the evening. The next day I happened to notice that I did not change the shipping address and that it was to my old address where I no longer lived. I called right away and spoke to an agent that informed me their policy is they cannot cancel nor change any information after 30 minutes of placing the order. I explained I no longer lived at that address and do not know the people who live there. He said he would try for an exception and said someone would contact me.

One star is actually too many but there isn't an option to go any lower, ordered two items that were shipped to my old address, I did go in and change my address so why did the old one stay on my account? Of course you have to call and talk to people in China to try and get any help!!!! Supposedly a supervisor told me she could see my address change in there and that I would receive a refund and my Kohl's cashback in the next 48 hours, nope, sure didn't get it!! Called back a few days later, no record of my call, go figure!! So the second time I called they just said, "Sorry, we aren't going to reship or give you a refund". So now I am out the merchandise and the money!! Do not buy from this store, they DO NOT give a crap about the customer!!! Have spent a lot of money at this store but never again!!!!

Placed an order on Cyber Monday using my Kohl's Cash. It was a big order and it shipped in 4 different packages. Long story short after almost 2 weeks of fighting with them for my refund I still dont have it. Had to forfeit my cash refund so that I can get my kohls cash to finish my shopping. Mind you I have literally spent almost 2000.00 this Christmas at their stores. After all of that their resolutions to my problem was for ME (the customer) to go to my local post office and to my neighbors to try to locate my package.... I WILL NEVER SPEND ANOTHER PENNY IN THESE STORES EVER AGAIN AND WOULDNT RECOMMEND YOU TO EITHER!!!

I ordered 3 pairs of jeans and had them delivered to my home so I did not have to drive 45 minutes to purchase them. Upon removing them from the package, I notice that the security tags are still on them so now I have to drive 45 minutes to have them removed. Employees need proper training if shipping items. So frustrating!!!

On Thanksgiving day I placed an order for Nespresso Vertuo Plus along with Aeroccino frother. It was available for 99 dollars. It was meant to be delivered through UPS on 2nd December. I did not get it then, after multiple calls to both UPS and Kohl's I was told that they can start an investigation only after 7 days from expected delivery date. I patiently waited on 10th of December. I called both these companies for an update, still no sign of the machine. I begged them to start an investigation which they finally did after me being online for 3 hours.

I purchased two jackets and three other items on Black Friday at a very low discount. Was super excited until they got to my house delivered and they were absolutely the wrong size I, too large. So I took time off work to go to the nearest store to return the items. When I went there they insisted that I paid for one of the items with cool cash or gift card. The last time I've ever shopped at Kohl's was years ago because of the same reason but I thought I'd give it a chance. The outcome is 4 days later I'm still waiting for an email confirmation on how I can return it by mail with the postage waived because somehow they did the transaction wrong and that is the only way that I can get my money back into my bank account.

My husband and I ordered a hot wheels roller coaster online which was shipped to my house damaged. I took three photos of all the damage and called customer service asking if they would like the proof, they told me it was ok and not to worry. Let’s mention I never even opened the boxes. I called customer service and they told me they would send a replacement and to donate the damaged item. I received confirmation back stating my replacement order was done and they would send an update when shipped.

I placed an order on kohls.com on 11/30/19 with Kohl's cash I had received from shopping in store on Black Friday. I received emails stating that my order had been shipped in 2 separate packages. The first was supposedly received on Dec 5 and the second on Dec 7. I did not receive either. I called customer service today and was told that it had been shipped to a previous address. I had changed the shipping and billing address at the same time. I was there was nothing the representative could do. When I asked to speak to a supervisor I was placed on hold for 30 minutes. I was then given the option to re-ring the representative I had been speaking with. When I chose that option I was then asked to leave a voice mail as they were not at home. Long story short...I will never again purchase anything from kohls.com!

I placed an order 12/02/2019. I needed this order for my birthday party 12/14/2019. All my paper had the correct size on it and they still sent me the wrong size. The first rep told me that I had to pay again to reorder with the correct size and they will overnight it. I ask for the manager. I’m so angry at this point. Why do I have to give you more of my money. She get in and can not do anything because the product are no longer in stock and they do not know when it will be back in. I have to call again. Are you freaking kidding me. Where is my order?! So someone got mine and I got theirs? This is so unfair.

I ordered 3 pairs of pants on 2 Dec. On 11 Dec I find out via FedEx that FedEx just received the items for shipping that day and that the delivery will be 3 days later than originally stated by Kohl's. Nine days to assemble and ship an order is not satisfactory in this day and age. Also when I called Kohl's customer Service to ask about the status, they could not tell me anything and said to just wait until the day after the promised delivery to file a claim. Pood customer service! I hope the pants are better than Kohl's business practices.

I ordered a Nintendo Switch as part of their black Friday deals since it came with $90 Kohl's cash. Seemed like a good deal. They created a UPS label on 11/28 and that's all they've done. They never shipped the item but marked they had in their system. After the expected delivery timeframe passed I called their customer service and they kept insisting it had shipped even though the UPS tracking clearly says UPS is still waiting for the item. They said they would do an "investigation" and email me what they found out. I got an email alright. An email that told me the EXACT SAME THING. THAT THE PACKAGE SHIPPED! IT HAS NOT SHIPPED! I've emailed the back pointing out the proof for the second time now. If they still say it has shipped I will be disputing through my credit card and they can deal with them. This is ridiculous.

Ordered 3 items which should have been delivered by 12/6. Due to negligence in packing item was damaged and UPS notified Kohl's. I called customer on-line service and was told to call back on 12/12. Say what???? As of today I have not received a credit on my account or any of the items ordered. Was told to just wait!!! This is the second time items shipped by Kohl's was damaged. Last year they rectified the situation by immediately sending me a replacement. I guess they changed their process because now I don't know when I might get a credit back or my order. Think I am done with online shopping at Kohl's!!! From a very dissatisfied customer!!! I would select no stars for satisfaction at Kohl's!!!

Worst customer service ever. They lied to me about how much my card was being charged and lied on the notations on the account. "Donald" is fraudulent. I am scared that he even has my credit card info. Every time I order from them there is an issue. I was supposed to get 15% off from a previous issue. He made up that I was getting $30 off. Said it would be $92.48 on my card. Got the email a minute late. They charged the full $122.48. No 15% off! I called back. 20 min later I'm getting $20 refund. He had just made up the $30 discount (since that is not 15%), just to get me off the phone, then charged me full price. At first, he was trying to charge me 166$. I was like, that is $40 more than the total in my cart. He wouldn't let me speak to anyone else that might understand!

I have reached a resolution with Kohls.

I get a lot of the basics from Kohl's. Clothes, especially casual wear for instance. But I also get most of my shoes there, kitchen items, bath and bedroom linens, even jewelry and watches as gifts. It's amazing all the things they carry in store and on-line. Prices are great before you factor in discounts and Kohl's cash, and then they're just redonkulous!

After being influenced online to check out Kohls Black Friday deals, I place a $150 order on November 28, 2019. The free shipping and the 15% "GIVETHANKS" discount made this a fantastic deal (or at least I thought so...). Order delivery date from CA to WA was December 5. On December 5 at 5 pm PDT I spent thirty (30) minutes on the phone with customer service. Not only did the package never ship, Kohl's would do nothing to remedy the situation until December 7, two days past the promised delivery date. They would not allow any further escalation of the issue.

I bought an item for 399.99. They sent me the wrong item. They refused to send the correct item. Said the sale is over and I have to now pay 499,99. I ordered it at the lower price and they sent the wrong item. They said they were sorry but couldn't honor the price. Their corporate rep called me at 11 pm on a work night to say the exact same thing "Sorry but we can't help you". I repeated. You made the mistake and sent the wrong item. All I got was "Sorry we can't help you". It's more expensive now. They were rude and didn't care that they made the mistake. I will never shop at Kohls again. Very bad experience. Im still in shock over their statements and the late night call. I will be writing reviews and reporting them to the better business bureau. This site makes you rate at least one star but they deserve no stars. Horrible customer service and horrible return policy.

I have issue twice with Kohls online ordering and I lost $350 with this company all together. 1st time I order online $50 gift card for Mother's Day and emailed to my mother in law. She never received it. I was in moving process and was not able to call right away. I called Kohls customer service, and they told me, they can resent me. I told I will get in a month. I waited for a month and called them, they said I should wait a week more. I waited 3 weeks. Now, they are telling me they can only email to Original email address. I told them it is not active. They said they can't do anything because it is not 6 months. Is this my fault that their system suck and customer service agent don't know what to do.

Fellow Kohls shoppers, BEWARE! I You are nothing more than a number. I say this as I have been a loyal customer for upwards of 20-years and a cardholder for nearly as many. Without prior notice from Kohls, my account was closed and reported to the credit agencies. Their direct and voluntary action, caused my credit score to drop substantially. As you know, your credit history is a huge variable in the way you are viewed by all the credit agencies. Kohls has no trouble soliciting me daily via email, but they claim that a call or email regarding their intent was not their responsibility. That's simply bad business!

Like many others, I had the unfortunate experience of not catching an old address on an order I placed. When I called for help, simply said too bad, absolutely nothing they could do to help. I called UPS and they confirmed that indeed Kohl’s was the only way to fix the problem... all they needed to do was create and submit a new shipping label. Easy. I’ve been a faithful Kohl’s customer and credit card holder for 15 yrs. No longer. They lost my business for such hands off way of doing business. Kohl’s said that I should call the people at my old address and ask them for the package. How the hell would I even know them?!?!

Called Kohl's because my order didn't go through and the price changed on an item. I spoke to SNOW who said she would refund my credit card the difference of the sale price after speaking to a manager. So I place the order then I get an email from kohl's stating an inquiry was submitted to customer service dept on my behalf. I then get another email stating they can't make price adjustments and thanks for my understanding. I respond by asking then why did the customer service rep say she personally was refunding my credit card the difference?! HORRIBLE customer service and I'm returning my order so they won't get any money at all for my purchase. You don't want to honor your word?? Then you get nothing at all. TRAIN YOUR EMPLOYEES BETTER AND THANKS "SNOW" FOR LYING.

I placed an order on Friday online. And Received a delivery date of Sunday December 1st. Needless to say I did not receive my order on that day and now I'm being told that I have to wait until Tuesday to receive my order. After placing the order I had plans to take my family to Disneyland for 3 days. I paid for the tickets already and now I'm finding out that I can't return those tickets and because I have to wait an extra 2 days for the package I won't be able to use them.

BEWARE! It gives me no pleasure to rate this card with no stars. The store and prices are great and having the card has additional benefits for points and pricing but the credit service itself has major issues. At the Kohl's cash register when checking we were checking out, we were encouraged to apply for the card, we were immediately approved, used the card right then for the additional cost savings and because we had the cash on hand decided just to go ahead and pay the amount charged to the card right then on the spot and not receive a bill later.

Ordered at few seconds after midnight early Thursday. PS4 Black Friday deal at $199. In stock it said so I’m good. Don’t have to go to other stores or online anywhere else. Wrong!! Get an email 5 days later....order canceled. Not in stock!!! Really. After all other Black Friday deals are gone everywhere else....now you tell me. If I’d known I would have fought the crowds to get. Now $100 more everywhere else. Customer service just tells me I’m out of luck. Bad bad service practice.

I have been SCAMMED. One of my worst customer online buy experience I have ever received. I ordered the Nutri Ninja® Blender DUO with Auto-iQ™and went to pick up and drove all the way to Wylie to pick the item and this is what I get. It's been used and beaten up by the previous owner. I asked the customer support at the store. They just stick the tape and gave the box to me. KOHL'S please increase the standards for online purchase.

Made online order. Charged for order. Some items send separated. Recharged card two additional times from my account. Spoke to supervisor. He said, "Unfortunately that's the way it is." I said, "What if I had a check that was out there and bounced? Would you had paid the fee?" He said no. Exactly my point. Taking money from people account is not good especially when they are not aware of the charges even if the order is split up from the initial payment. It's not a good consumer satisfaction move at all. We as consumers must not be subjected to Kohl's ways of doing business. We expect to pay one time for the merchandise. Just because it's not available don't mean to charge a card more times to satisfy Kohl's bottom line of sales. Now our money tied up until preauthorization fall off 3-7 days really. I will be contacting corporate soon as possible. This is unacceptable.

I ordered grandchildren holiday day gifts online at Kohls.com; I changed the shipping address and verified all information was correct. Somehow orders went to old address; spent e hours on phone to every Kohl's department and was told there was nothing that could be done as the 30 minute change of order was past. I was told to contact FedEx, USPS And UPS which I have tried (will try again Monday). It is hard to believe that a fulfillment center can't do anything; years ago I worked at a fulfillment center and I was always able to contact our shippers and Help. I will be calling Kohl's Corporation on Monday.

Kohl's usually have my size if not I can order them online and fit. Usually I can find most everything I need in this store now that they closed our Herberger's. They have shoes, socks, underwear and kitchen supplies and household goods.

Went to return an Amazon package of something I did not order. Not only did they not accept it but they said there was nothing we could do. I had the email saying to take it to Kohl’s with all the details. Never shopping there again, you guys are the absolute worst customer service ever!!!! Had to give at least one star. This experience deserves zero stars!!!

Kohl's shipped my presents to the wrong address two hours away and their customer service in the Dominican Republic refused to help. They told me too bad, money lost. Not their issue. Kohl's would not reship or credit us for their mistake.

The Jean's fit amazing. I usually buy them on sale. They last a long time and are worth every cent. The makes put alot of work into them. The stitch is heavy duty and the material doesnt fade or falter.

I am very, very disappointed in Kohl’s today. I received an email about early Black Friday specials, so I went into the store to make a purchase. The price in the store was a lot higher than what was shown in the email, so I asked a store clerk about it, and showed her the ad on my phone. She did not seem to know why there was a difference either, so I decided not to purchase it there. On the way out of the store, I talked to another clerk, and she advised me that the early deals were for online purchases only, so I decided to leave and make the purchase online. (My fault. I guess I misread the ad).

I placed an order online but while entering the zip code, I noticed that one digit was incorrect. While trying to correct it, the order processed. I immediately went to the "My Orders" tab to try to correct or cancel the order. The link would not allow me to do either. I called the customer service number. During the greeting, it states that "Orders placed more than 30 minutes ago cannot be cancelled. It has been 2 minutes. I spoke with a representative, then a manager, who told me I CANNOT cancel an order nor change it, even though 30 minutes had not passed. I was told (And I will post the recorded conversations to social media, along with supporting screenshots) that "nobody" can cancel an order, even though it's going to be delivered to the wrong address. It is UNETHICAL for this company to make a recorded statement that you have 30 minutes to cancel an order, then NOT ALLOW a customer to cancel an order at all, under any circumstance.

Just had a bad experience with Kohl’s Department store in Sterling, VA. I was looking for luggage and found one I like on sale. We went to the store and tried to buy it (in stock). They told us the sale price was online only. We were OK with that. We tried to order it online in the store and tried to use customer pick up. The online order wouldn’t let us select in-sore pickup even though we had it in-hand. In fact it said that no store within 20 miles had it. I talked to the store manager, Anjana about giving me the sale price since I needed it right away for travel. She blew me off and said that she could not honor the price because everyone will come into the store asking for them to honor online prices. This is such a lame excuse. They just lost a customer forever. I called Kohl’s customer service and they said that the store manager should have honored the price.

No one speaks good English. Hard to understand. I'm pretty upset. Called about an order that was not calculated right. A person took order over the phone. Took my Kohl's Cash off first then 25%. Overcharged me $31.37. Have acctg degree. NO MORE KOHLS.

I have been a Kohl’s customer for a many years. I have never had a late payment. Recently I went to work out of town, and mailed my bill in instead of paying it online. When I got back from my trip I saw that there was a late fee on my bill. I panicked and called them immediately. The guy on the phone said that since I had paid it only a couple weeks late, that I would not be reported to a credit agency. Suddenly my credit rating falls 100 points. I have no idea why. I find out they reported me. I called to ask him why they reported me and the guy on the phone said they didn’t that everything was fine. So both of the customer service agents lied to me. I really don’t wanna do business with these people ever again. I know I have a ding on my credit because the check got lost in the mail and I had no control over that.

Where do I start? I purchased my mother a kitchen table/chair set online. Filled out the info billing, etc. not looking at the shipping because I assumed it was the same as billing unless you change it yourself. I don't know the time from when I purchased to when I received the email but they say it was after a 30 minute modify or cancel time frame. I checked my email and it showed the shipping address for a location I don't live at anymore and in a different city altogether. I then call C/S for help to change the shipping info and they state there is nothing they can do, but tell me all I have to do is call the courier and have them change the delivery location so I was satisfied until I called the courier and they state that it has to be the company and or shipper that can modify the shipping info.

Ordered a table online and it came damaged. Been on the phone an hour and a half...with customer service agents who can’t speak English... A friggin hour and a half! Can’t replace it for a month, can’t get a refund For over a week either! Refuse to expedite a new one! Buy Amazon! Stay away from Kohl’s for online orders!

While checking out at Kohl's they were pushing for a Kohl's card for a discount. I didn't want it at first, but they were insistent, so I took it, but I was told that they need to check my credit. I asked them if it was a credit card they were giving me. Only then they told me that it is a credit card, but it's not a hard check they're running, no problem. Later that evening I get a message from my credit reporting agency, that Kohl's ran a hard inquiry on me. Unbelievable.

Ordered a outerwear jacket from Kohl's via internet last week. Have ordered via internet for store pickup from Walmart, Penney's, and Target without incident. The email informing me that the order was ready specified "photo ID and this email." This assumes that I have a printer, but I suggest that not everyone with a computer has a printer. So in order to follow their instructions and not show up without the email and have the pickup refused, I went to a local library and had the email printed. Of course I discovered that what printed was not just the email but 2 pages of ads. Went to the local store only to find out that they did not need a copy of the email, just the order number and an ID. Don't understand why the IT dept. and the operations aren't on the same page.

I placed an on-line order. There were 12 items total. We had recently moved, so requested pick up at the store. 8 of my items were shipped to the store for pick up, the other 4 items were shipped to my previous address. When I called about this, they said it was my fault, that I needed to check each item to be shipped to the store. I don't recall seeing this, and doesn't make any sense as to why 8 of the items would have been sent to the store and not the other 4. Their shopping cart is not specific about this. But what floored me is they refused to ship the items again, but this time to the store.

Kohl's wants you to believe that they have outstanding customer service. The people are fine, but the service is still far from outstanding. Aside from problems using Kohls.com (items being mysteriously lost from the shopping bag, etc.), here is the most recent example. My wife opened a charge account with Kohl's back in 2000. We have been MVC customers for 19 of the 20 years we have had the account. She died in June of this year, but I continued using the account and reached MVC status for next year.

After looking at 1000 rings, I found my dream wedding ring at Kohl’s Online. It was a $7000 ring on sale. It is a stunning ring; however, a diamond fell out on my wedding day. I had a beautiful, flawless ring for a mere 3 hours! Although Kohl's promises a 160 day guarantee, they refuse to honor it because it is an online only item, without paying several hundred more.

On Oct 1, 2019 I called customer service to advise that my payment would we late because on recent unemployment situation. They advised no problem. We can post date a payment & everything would be fine. At the end of Oct I gave them a call to find out why my account had been closed since 2 payments had been made on the October. At that time I was told that the representative I spoke with Oct 1st reported my account in bankruptcy, which it is not. I have spoken to 3 representatives since them, none of them have bothered to “pull the tape & listen to the call. Now when I look at my credit report my score has dropped 75 points because they placed my account in collections for no reason. I WILL NEVER SHOP AT KOHL’S AGAIN????

I went on my credit report and found my account was closed due to inactivity. I did not get notified of this situation. I used my credit card last Christmas. I went to store and applied for a new card and as denied. I tried doing online and because I did at store was unable to do. I called customer services and got the run around. They informed me it was in review by their team. Very dissatisfied with this whole situation and having to go through the process all over again. If this is your procedure then your store is not worth it. You need to review your policy for inactivity like notify your customers and don't let them find out by reviewing their credit report. Very aggravated and left message for upper management with my information. Let's see if I get call back.

My wife purchased a skirt at the Port Orange, FL store. It was the wrong size, so they ordered another and had it delivered to the store. The manager is the person who took care of this transaction. We received an email that the skirt had arrived. My wife went to the store to return the incorrect item and pick up the new. She was informed that the skirt wasn't there, it could not have been delivered to the store because that is not how they do business. She then returned the wrong size item, and they charged our account rather than credit it. As of this writing, we have 30 minutes invested online, and another 30 on the phone trying to remedy, and it still is not resolved. Will never set foot in a Kohl's store again.

I ordered two pieces of merchandise from Kohl’s. I returned them and have been waiting a month and a half for a refund on my Kohl’s charge card. They claim 7 days, but that is a lie. I’ve called 3 times and they keep saying they will process it and after 7 days it will show the credit on my card. I will NEVER buy anything from Kohl’s again. They lie and keep giving you late fees. I don’t even have any of the merchandise. They should be ashamed for what they are doing.

First of all I'm disabled, on October 28, 2019 I placed a order online, after placing the order I realize the order did not have my correct address for shipping nor did it have all my kohl's coupons. I called Kohl's right away to discuss my issues and was told there was nothing that could be done the order was all ready in fulfilment. I inform them that the order was going to the wrong address and it like they didn't care. This is Kohl's fault for not updating my correct address information after I had call to update all my new information upon moving. I spoke with several customer service members and got the runaround. I will no longer shop with this store or pay for something I will not receive. Sincerely, Me **

I opened a Kohl's account 3 years ago to establish credit. I have excellent payment history. My goal was $3000 credit availability. I paid off my account in full 10 days ago. According to Kohl's credit online, my payment posted 8 days ago and cleared my bank 7 days ago. Yet my account still shows a negative balance. My goal was to raise my score from fair to good, so that I can get a car loan with a better interest rate this week. But tomorrow the credit agencies will report my current score, and because Kohl's won't update my credit status, my credit report will reflect a negative balance. That, plus the fact that I haven't been able to use my Kohl's credit to make any purchases because it is showing that I don't have any available credit, even though I paid almost $3000 ten days ago. For that, I'm out. I will cut my card in half, open a Macy's account and boycott Kohl's for life.

First experience ordering my order got canceled for no apparent reason. I called and had to clarify it was actually an order I placed. 2nd order I wasn’t too impressed with the quality of items room darkening curtains but since returns are not free and I have no stores I didn’t want to pay to return things. 3rd and final order I got 8 towels and a curtain that was damaged. They were the big ones towels and totally crap quality, after one was the fabric was all filled with lint from the towel. I have no idea how the curtain had a hole but it did and that wasn’t going to work for room black out purposes.

FYI: After my conversation with Latoya I did send a complaint to Michelle Gass's email.... she did Not even answer it. This summer I had to take FMLA (Family Medical Act Leave) from my job due to the serious health concerns of a family member. The leave lasted for 2 mos. and I didn't have my paycheck coming in to pay my bills. In August before the due dates, I contacted the creditors that I couldn't pay. I advised my circumstances, but promised that in September I would make both the August and September payments. I also asked them to remove any late fee.... All including Kohl's said that they would. In September I followed through and made the double payments. The late fees were removed.

This is a nice store, I feel like the women's clothes have gotten a little frumpy, though. But I did just see a pair of jeans on sale that I'm going to go back for! Who knows what else I might find!

I went to Kohl's to make an Amazon.com return, and also to use my Kohl's Cash. This was my first time doing a return and it could not have been easier. I then found 3 items of clothes on clearance and used my Kohl's Cash, a 25% off coupon and Kohl's Card to pay. Got an excellent deal on all. Customer Service was Top Notch, too!

Canceled an order I had did online on October 1, 2019 and first of all they kept taking money from my debit card, then they refunded only 8.39 of my total order of 69.57, since then I have been patiently waiting for my refund of 61.18 and each time I call customer service they lie and say it will be on debit card in two days. Went from two days to seven days, from 7 days to 9 days, from 9 days to 14- 30 Day they are full of it and still to this day I haven’t received my total refund yet. Supervisor and all and what company do you know of where no one knows how to get in contact with corporate? I will never shop online again at this place and customer service don’t know what they are doing either. It’s just like you are talking to a group of dummies, know your business and stop stealing money from your customers, I’m so done with them.

They always have a clean store. Prices are great. Employees are very helpful and friendly and very seldom have to wait in line to pay for your purchase. The Kohls cash helps make every thing more affordable and also shopped online and had a great experience.

Merchandise is always exactly as described, always good value. Returns are easy. Highly recommend. Delivery is fast (as advertised). I find very current fashions at very reasonable prices. Great bargains on children's wear.

The customer service department was great and also so was the sales staff. They asked if I needed assistance and I did and they helped me find what I was looking for. Check out went very smoothly, I was 3rd in line and the check out person apologized for the wait.

I went to Kohl’s to look for a birthday gift for a girlfriend with no particular item in mind. I was delighted to find many choices, reasonably priced, including items I would buy for myself as well. I did need to locate a coupon online to make the price more affordable. Medical—tricky with no real internet access in the store, but I succeeded and with the ability to combine my coupon with “always on sale” prices at Kohl’s, I felt I got a great deal. I will say that I shop there infrequently, so the Kohl’s cash promotion—never good till the next day—is always wasted on me.

I enjoy wandering around Kohl’s when I have the time but if I don’t and I need something specific, I use their online with in store pickup option. The order is ready within a short period of time and the actual pickup is easy and quick. They have special parking for online pickup.

I was seeing a different discount amount when I chose items into KOHL'S website cart. After applying KOHLS cash coupon and placing order the discounted amount was dropped. When I reached KOHLS customer care for the reason, the explanation is weird. It seems they apply KOHLS cash coupon first and then apply discount.

We took advantage of their Amazon return service. We received a 25% discount on a store purchase so I found two pair of shorts already discounted and saved the additional amount. The associates were both so helpful and friendly! Love shopping here!

Terrible service and policies! You have lost a customer for life and I will make sure everyone I know cuts up their Kohl's credit cards. I have been in touch with multiple people in the Kohl's so called customer service department about a $2.10 bill that they sent to creditors. I made multiple attempts to use their app to pay this bill (which was an interest charge that appeared after I had paid my entire bill ON TIME), and even went IN PERSON to the store to attempt to make this payment. They were unable to process this. I finally figured out how to call the automated line and pay this $2.10 cent bill but apparently only AFTER they sent me to creditors.

Love Kohl's! Great selection, great quality, shopping for everyone and everything. Great place to find childrens clothing, shoes, household goods, Awesome with the MVC with the rewards I get and discounts. Makes everything so affordable.

Worst experience with a return - ABSOLUTE NIGHTMARE!! I ordered 2 men's hats for my fiance' and ordered the wrong size. I ordered them online because they weren't available at any store near me. I returned the hats by mail, which I had to pay for out of my pocket because there was no return label in either box knowing both of the hats were gifts. The items were received back (in mint condition) by their warehouse and they only wanted to refund a portion of the price I paid for the hats instead of the full amount paid. Neither hat was on sale at the time I purchased them and there was no reason given for the partial refund.

I have always enjoyed my shopping experiences at Kohl's. All departments are clearly marked and the store layout is easily navigable. I love their sales, too but most importantly there are a wide variety of styles in every size.

I have become accustomed to shopping with Amazon. Therefore, having to walk and search a large portion of the store in an attempt to find what I was looking for was not my favorite part. With so many different areas to search, it just became too time consuming. However, I was able to locate the perfect pair of pants for the occasion and was happy with my purchase. My visit to the store was made so pleasant when the cashier greeted me with a big smile and she also found a coupon for me to save me more money. Happy with the purchase and with the savings.

Kohl's is a good mid-priced store less expensive than Macy's, but more than Target/Walmart, on par with JCPenney and Sears but the store appearance overall is more attractive with better floor arrangement. If you watch the ads, almost everything will go on sale and then they often stack the savings with a % off coupon on top of that. Your best savings are with a credit card and discount offers several times a year. They also have order online and pick up in store. If you can't find something in store, check one of the kiosks in-store and if you find it online, you can order there and they will ship to you free of charge. Another fairly recent benefit is Amazon returns and they'll give you a % off coupon for using this service. Pretty great store with a wide a variety of items, easy return and price guarantee policies.

I spent more than three hundred dollars in store earning $60 in Kohl's cash. Due to an issue in the application, I put in an order twice over a three day period and it never went through. Customer service was very rude and would rather have me cancel my credit card than keep a long time customer.

Went to return item to Amazon. Was treated very rude by employee and assistant manager, cursed out by an employee, just asked for info on return, and was told in a very rude manner that they had nothing to do with Amazon or their dealings, at that time she called assistant manager. Now I had two women screaming at me, I asked to speak to a gm, assistant said it was her store, and that I should come back in two weeks. Very nasty and unprofessional stafff, will never go back to that store in Miramar.

I purchased a Sealy convertible sofa from Kohl's at the beginning of September 2019. I paid an additional $100 for "LTL White Glove" delivery. When the sofa was delivered, the carrier's paperwork indicated "Threshold Delivery". The sofa weighed 180 lbs. and we could not physically move it. I contacted the customer service department at Kohl's who first told me that they could not help me. I requested a Supervisor who was unavailable. I was told that the Supervisor would call the carrier.

I was calling customer service for help resetting my login on kohls.com. I was MORTIFIED when I received an email FROM kohls.com that said "Your kohls.com account has been updated. You recently updated your Email Address to angelx_XXXX@sexerscope.com and we want to let you know we've modified your Kohls.com account accordingly." What is sexerscope? I cannot imagine but what this person was doing at the same time he was trying to set up my correct email. I immediately asked to talk to a manager and then their manager. I was not satisfied this was getting the attention it required. I tried contacting a corporate headquarters HR person. I could not get through, only to the overseas customer service AGAIN. I hope this doesn't happen to any other person.

Kohl's will not accept my gift cards for purchases if I try to use my coupons! They will not respond to my complaint either. I am no longer shopping there. This use to be my all time favorite store. If my gift cards are not as good as cash, then I will not have family & friends buy them for me anymore. Coupon restrictions are self defeating for the store. I will also let my friends know I am highly disappointed.

My husband bought me a Fitbit Versa Lite for Mother's Day. It works but the battery life has gotten worse over 4 months. It now barely lasts one day. I tried to exchange it but they don't accept electronics after 30 days. A lot of electronics don't show major problems within the first 30 days. Now we sit with a watch that doesn't work after spending $176!!! NEVER buy ANY electronics from Kohl's. Goodness help you if it breaks down after 30 days!

Purchased Citizen Eco Drive watch 9-13-19. Had researched watches online and the item I wanted was in stock. Watch band fit and I quickly completed my purchase. The watch was advertised as $250 on sale for $200 with some Kohl's cash voucher given. When I came home and went to register the watch online, the $250 tag was in the way of some of the numbers I needed. I carefully peeled the $250 sticker off. Underneath the $250 sticker was a smaller $225 sticker. So my savings were really $25, not $50. I can understand if a new watch came in and the price had been raised, but one that is already in stock? I will not use the Kohl's cash, I'll pass it on, and I will never shop at Kohl's again. I have been a Kohl's customer for many years, and thought they've had some good sales. Makes me wonder how much my "savings" really weren't savings.

I did not receive a statement from Kohl’s for two months yet all the Kohl’s advertisement arrived safely. Consequently I was charged $15 and $38 late fees. My only two charges were for $31.20 and $38.00. The supervisor waived the late fees but since late fees were erased, I had to pay a flat fee of $95.00 to get a zero balance. And she wanted my debit card number. Needless to say, my Kohl’s card is cut up in four pieces on the kitchen counter.

I purchased patio cushions online in April 2019. I returned them to the Wayne NJ office 7 days later for a refund. I call Kohl's customer service monthly and have yet to receive the credit back to my credit card I am still out $137.31. I have never put a negative review out on anyone but felt it needed to be out there to warn consumers. Dona ** Haskell, NJ

I usually love shopping at Kohl’s. However, I placed an order online. Part of it was available in store and a top was not. It had a ship to store option so I chose that because it stated it would arrive in 3-5 business days which was over yesterday. I called customer service. After giving all of my information I was hung up on. I called back. Had to give all information again. They told me that part of my order was ready for pickup. I said I knew that but was calling about the other item. I asked if it was out of stock or when was it arriving in store. They had no clue. I called the store where I scheduled pickup. I asked if they could tell me when the second item would be available since it was supposed to have arrived yesterday. They had no clue. I ended up canceling the whole order. It’s hard to believe that no one at all has any clue about item availability. I will never order from them again.

Places an order online, received a notification that it delivered and there was no package at my door or in the mailbox. Spoke to customer service rep and he was less than helpful. He would not do anything to help me fix the issue with my lost package. I have had awful experiences lately with this company and had to cancel my card since they charged it twice, placed a hold on my account and would not remove the hold on my account. The only reason why I placed this order was that I had a gift card to use. I do not recommend shopping here. Their customer service is horrible and they do nothing to help customers with issues.

I ordered several items which took way longer than the shipping advice had predicted. When they finally arrived, several of the items were not what I ordered. I ordered polo shirts and got t shirts. I ordered adult clothes and received kids'. I returned and the girl said they were having a lot of similar wrong shipped items. I returned everything but the credit did not match the bill so they told me to call online and gave me a number. I think they credited me for the cheaper items they sent in error rather than what I ordered and was charged for. I called that day and was told a manual credit would be posted in a few days. The person barely spoke English so I called a second time to be sure it would be taken care of and was told the same thing.

In the deals section Kohl's advertised Amazon Echo (2nd Gen) Smart Speaker with Alexa 2 for $79.98, I ordered it the same day. It was a clear case of Bait and Switch. They never had stock and wanted you to buy the same unit for $149.98 each. When called 3 times I got 3 different stories and would not honor the advertised price.

The worst customer service/shipping & quality control departments in the business. I ordered 2 pairs of shorts on 8/14 a size 8 and 10. Package arrived 8/23. There’s only one pair of shorts and they have no tags, kohl’s or manufacture. I don’t know about you but to me that’s a huge red flag eww! I call customer service. The representative seems appalled and assured me it was a mistake and to please get rid of or donate the shorts, and she would have another pair shipped. Unfortunately the size 8 were no longer in stock (fugues). Still want to know how the shipping label says it was in the bag? Today I received the new shorts, guess what? They are the wrong color and a size 16! Ugh back on the phone I go. Good thing I have all my notes.

I called Kohls Online Customer Service a moment ago, because the jeans I ordered were to be delivered by Sept 3rd. I just received notification from Fed-X they will not be delivered until Sept 6th, which is when I fly out of town for my vacation and will be away for 6 days. Pamela in customer service didn't understand, or have any compassion for my concern that the jeans were ordered with a date of arrival BY Sept 3rd. I paid $8.99 for this, and feel I am due a credit, as they will not arrive in time and will now just sit on my front steps until I get home. Not impressed with the service I just received at all.

On July 30th I purchased a $600+ Dyson vacuum cleaner. It showed for 4-5 days that a UPS label had been created. When I called customer service they told me I had to wait until the 7th to see if it was delivered. Of course I knew someone had taken it home with them and so did they. When I called back on 8/7 they said we had to wait 12 business days to dispute this and I even talked to a manager and they said they have policies and can do nothing to change the process. So I called back on the 13th.

My order cancelled without the amount being refunded. When contacted Kohl's said they did not charge but when I check my account it was shown as amount deducted. Very useless customer care. They did not know what is happening with the order at all.

I went in today with the Kohl’s cash I received from spending $200 in the store. I was unable to get to the store in the time they gave. They give you a week to return to buy something with your Kohl’s cash which mine was $40 dollars after spending $200. I returned to the store 1 day after it expired and was told that I couldn't use it after spending more money at Kohl's. The manager was not very helpful in this manner and just told me there was nothing she could do. I ended up paying $200 dollars more because I spent an hour and half shopping for more cloths. They gave me another $40 dollar Kohl’s cash to spend in the next week. Who shops like that? Why not give your customers something useful like so much off on your next shopping trip. I will get there to spend that $40 on something and then I will never shop with them again!

We bought a pair of men's Dockers. Because they were too large we wanted to do a straight across exchange. CSR would not exchange them without me sending back the pants getting refunded and reordering the new size. I couldn't believe it was that difficult. It was supposedly because the item we purchased was on a BOGO now so they can't change codes. We already paid full price. All we wanted was an exchange. I mailed them back with their label and it cost 15.98!!! Ridiculous. I will never do business online with Kohl's again.

Kohl's rewards program is the worst. Usually the store cashier doesn't ask for your rewards telephone number which makes you miss the chance to add your points into your account. The other way for you to add your purchase points is to call CS. Oh God, I spend half an hour on it. They asked for my telephone number, email, address, everything. Why can't I add my points online like other stores? One more thing, I have 188 points in my account and was told I need to spend $12 to get my $10 certificate next month. Hey, I believe I read clearly on Kohl's website that I get $5 for every 100 points. Now where is my $5? I am thinking if I spend $15 more this month, Kohl's will say "You need to spend $97 more to get your $15 certificate." Is this a rewards trap? Liar, Kohl's! I will never shop at Kohl's again. Get off the boat asap, shoppers!

Terrible shipping. Split the order into two. I got one shirt FIVE days later and the rest of my clothes A WEEK AND TWO DAYS LATER, AFTER SCHOOL STARTED. Pissed me off. Literally makes no sense to split up one shirt from the rest of the clothes and pair of shoes I ordered. And the fact it takes longer than a week? Worst order times ever, quit your job.

It's my anniversary today (Aug 7th), and the 2 pairs of jeans I purchased online for my husband a week ago (Aug 1) aren't here. I called Customer service (2 agents and 1 Supv.). They could give me no answer why it's taken over a week to get from California to California. They tried to blame me stating the order clearly stated they would come between the 7th and 15th. THAT IS A LIE!!! The order said no such thing! Why would I order an anniversary gift that might not get here on time??? That's absurd!

I purchased 8 items of clothing and accessories totaling $103 and received 2 cashback rewards of $10 each. I spent $10 Kohl's cash on a separate trip to the store. Unfortunately, I needed to return one of the 8 items I initially purchased and instead of receiving the $20 I paid for the item, I received $10 because they had taken back the $10 Kohl's cash they had given me for spending $103. Even though I did not spend the other $10 Kohl's cash I received. When I pointed that out to customer service they agreed it did not make sense but that was the policy and how the computers calculated my return. Bottom line is there are lots of other stores where they do not 'bait and switch' you. I have cut up my card and intend to shop elsewhere.

I made a purchase online for an in-store pick-up. Aside from the fact that, compared to other major brands, Kohl's has a woefully inferior system in place for in-store pick-up options (I absolutely would have spent **less than half** the time if I had just gone to the store and done everything myself), two days after this purchase was complete, Kohl's put a second charge on my card for an identical amount. When I contacted customer support to get this resolved, I was informed that sometimes Kohl's places multiple holds (sometimes 3!!) on cards "to ensure the security of the card."

They have an ad that says $10 off of $40 on underwear. There is specifically pictures of Under Armour and Adidas underwear. When I tried to purchase they said it excludes Under Armour. Nowhere on the back of the coupon that shows exclusions does it say excludes Under Armour. Please explain how they get away with this.

I have an account with Kohl’s. I had recently purchased a dehumidifier on July 21, 2019. I had placed the order online. The dehumidifier was $279.99 -20% off which was $56 plus $14 for sales tax, free shipping and I also had a gift card of $50 that I use towards the purchase. My daughter and I had made the purchase online. We were using her phone using the app on her phone on Sunday evening. On the website it’s says for every $50 you spend you receive $10 back of Kohl’s cash.

I picked my items placed them all in the cart and went through the process to pay. Everything looked good, all items would be delivered to my home. SO I moved to the confirm where it changed one item to a pick up at a store over 200 miles away! I called customer service after searching a bit for the number and was told they couldn't make any changes since it had already been sent to shipping. How? When I literally just paid ok fine the money will be returned seven days after I don't pick it up.

I put in an order last night, I read the email summary this morning and released they were shipping to a house I'd moved from two years ago. I called right away. The order had not been shipped yet. However, they told me they could not help me. It was going to the wrong address and they would do nothing to stop that. Their advice was to go to the old address and tell the people that live there now to refuse the package. Well, that wasn't feasible so I lost a $50 order. And they lost a long loyal customer.

Don't have my card and trying to pay my bill. Gave all my info including full social security number and cannot get them to give me my account number. Tried at the store first, they gave me a phone number to call and I get nowhere. Totally frustrated!!!!

This is not the first time I noted lack of customer service. Had to wait in line while clerks visited. Then was told, "Sorry can’t help you." Had brought back the entire package with the receipt. I asked if she could look it up. Said no. In the meantime someone came with Amazon return..sorry can’t take that one. I bet I heard her say sorry 6 times while I looked up my Order on the phone which I found no thanks to her. Just really seemed burnt out and didn’t care. Should practice FISH! Much easier shopping on amazon. No hoops to jump through..this coupon and that plus excellent customer service!

Googled Kohls.com, shopped, placed items in my cart, entered my address for delivery and billing information. Reviewed my order and everything looked good, so I placed my order. Their system connected my old forgotten account information and changed the delivery address & name to my daughter's name and old address (she lived there 8 years ago for 6 months). My package was delivered to a total stranger. Kohl's customer service said once the order is placed it's final. Pay for the package it was delivered and track the pack, which is in another state.. I never plan on shopping there again. Other stores have similar products with way better customer services.

I purchased $175 of items. Paid for 1st $100 with a gift card and remainder on my credit card. When I return some items, rather than 1st apply return to my credit card as I expected, they prorated between credit card and store credit. I explained to the store manager that I never would have arranged the gift card from a rewards program at my office if I had known that was how they did it, and asked her to just process as if I was returning everything then recharge me for what I didn't return but she refused. Made me go home (way across the county) and actually get everything and come back before they would process that way, which they eventually did. They advertise as hassle free on returns, but NOT, and the return are always ridiculous at that store in Yonkers NY, too!!

It takes 3+ hours for them to process online orders and get back to you to inform you that what you just purchased is out of stock which they don't even tell you outright. They make you call in and go through quadruple verification to inform you of their incompetence. Good luck competing with Amazon.

I pay ALL my bills online. That's just what I do. I have absolutely NO problems with the 10-15 other websites I visit to pay bills from energy payments and water bills to mortgage and credit cards. EVERY single time I attempt to log into the KOHL's website to make a payment, it does not allow me to. I attempt to re-register my card number to no avail. I have absolutely NO doubt that it’s not just me as I've tried to log in using FireFox, Microsoft Edge, Google, etc. NONE of them work!! And if was just me, then why do none of the other companies I pay online give me this same grief?

I was making a return of one item that I purchased at the store in Roseville MN and I had purchased 3 items. Bras were posted buy one get 50% of another, only bought one. 42.00 I purchased a Tek activewear shirt again buy one get 50% off another, only bought one 8.00 is what I paid on my receipt. And one other shirt for 17.99 not on sale. Total 67.99. I go to return the Bra, which shows I paid 42.00 but the return amount was 36.21.

Don't waste your time. You never know when prices will change, whether a coupon will be honored, they say up to 6 promos can be used, but that is a lie. You will spend hours online finding your products, trying to use your promos and Kohl's cash, then will be denied using them. You have literally 0 minutes to cancel an order. The site says I believe 15 to 30 minutes. That is also a lie. Don't waste your time or money here. Sizes of clothes and quality of items are also inconsistent. I'm no longer a customer, or a cardholder!!!

I placed an online order and realized I had never entered a shipping address. No big deal, I was able to call right away and figured they could cancel the order or correct the address. I spoke to the customer service agent 5 minutes after my order was placed. He informed me that it was already sent to processing and that nothing could be done. He told me I should contact the person at the house or go to the address to pick it up. I explained that I could not do this as I live in another state and do not know the people at the home. I requested a supervisor and they told me the same thing. I hung up very frustrated. I called back a few minutes later and spoke to someone else.

I almost always have nothing but trouble placing an order with Kohls.com! They send me emails offering me discounts and say they give you "Kohl's CASH" for your orders, but when you try to apply them, they NEVER work! Then you have to call in to the call center and hope that you get a helpful rep that can finish placing your order for you. Otherwise you just waste a ton of time and it is all for nothing. It is not worth the hassle. Save time and order elsewhere online since they try to lure you in with CASH BACK that never works and your reward for all the trouble is nothing but more headaches!!!

I can rate as low as bad, if I had a way. I have ordered kids clothes in clearance online in march but none of them were delivered. When I called customer care, they said address was wrong. How the address could be wrong, where as all the merchants were able to deliver correctly. When I called customer care for 4 times, these are my most worst experiences. They gave wrong assurances every time saying that I will get refund in 7 days. Do I have only this task to check whether I received refund to Kohl's card and call back them. This is really frustrating and decided not to shop with Kohl's and not to suggest anybody to shop with Kohl's.

I went to the Naples, Fl Kohl’s to buy an electric razor in their ad for a Father's Day gift. They had 1 left in a very beat up box. I went to customer service to open the box and have it checked out. It was missing the top of the razor. The only option they had was to use the kiosk to order one. I was going to do this but shipping couldn’t guarantee it in the next 4 days for Father's Day. I asked customer service about covering expedited shipping and they said no. Asked for the manager and got an assistant who also said "no".

I purchased 2 items online and had to return them, which I did in the store. The receipt shows the refund amount to be 15% lower than the purchase price. Why? Because I used a 15% coupon online ("YOUSAVE15"), and they effectively take this back during the refund! So my refund is 15% less than it should have been.... What a huge disappointment!

I have had my Kohl's account since 2002 and have perfect payment records. Now I find out they have been charging me $37.00 a month late fees on a bank bill pay push that they say is received 1 day late and that because of the late fee I am not making the minimum payment so it keeps on adding up and up, to the tune of $300 in fees in 10 months without so much as notice. I do not receive a monthly statement and have had a prior conversation about it with them previously to clear up the matter and have the late fee waived only for it to happen again without notice or resolution from the previous conversation.

Kohl’s credit owed me over $700 because I accidentally paid them off twice. When I checked my credit after receiving a credit alert I noticed the 40 point decline. I noticed that they had reported ME delinquent by 90 days and counting by the over $700! I called them and they stated they they had been overpaid and would send a check (that was over two weeks ago) and there was nothing they could do about the credit. As of today. Months after I paid the debt, the time keeps clicking off. I’m disgusted.

If you want to really show your college pride, then these Syracuse University T-shirt’s are for you! You LITERALLY will turn ORANGE! Awful. The dye will ruin everything it touches. My white bra is ruined and we tried soaking and rinsing for HOURS and it’s still awful. These were purchased as gifts for family to wear to a graduation, what a great gift we thought! Wrong! It’s a good thing we realized this before I sat on my brothers brand new white sectional. We’d be talking about a way bigger reimbursement. They better check with their supplier. I have never seen anything like it.

After applying for Kohl's charge account, I was approved for a $300 credit line. I ordered 2 different times online while waiting for my physical Kohl's charge card to come in the mail. Both times, my items arrived days later then the date stated they would arrive. When I received my card in the mail and after activating the card, I went to a Kohl's store itself to shop the huge 2 day sale. While cashing out, I swapped my card, my rewards info popped up but the cashier said, "Huh. Not sure why it's saying I need to contact the 800 number." She cleared it and tried it again, same thing. I told her I previously ordered 2 different times online with my charge account. She said I should do it online then because the sale was 1 more and it was too late to call the number. Frustrated I left empty handed (plus if I used my charge account I would have extra discounts I wanted for my purchases which she couldn't do for me if I didn't use my card).

I purchased 4 items from Kohl's. 3 didn't fit. I tried out their "hassle free returns". It was anything but. They give you a label to stick on a package so I brought it to the UPS and FedEx stores, they both couldn't scan them. I called customer service and they then told me that their easy sticker isn't a real label, and they would have to email me a label, but not to worry (hassle free remember) in 24-48 hours I would have a label that I could use. She even went out of the way to tell me that it shouldn't even take that long. That's what the company tells her to say.

I ordered some shirts, but didn't need $75 worth for free shipping and some shirts couldn't be shipped to the store for pick-up for some odd reason. So I paid my $8+ to have them shipped to my house. It took them 5 days just to get it to FedEx and my $8 gets me my shirts over a week after I ordered AND PAID for them. Never gonna order online from them again.

About 5 years ago I left my purse on a bench at Kohl's in Covington Washington. I returned within 20 minutes to find the security guard had found it and had already put it upstairs in his office. My purse had had change and money all through it including a $10,000.00 diamond ring. Every penny was gone and of course the ring! It took time to go through my purse... The security guy at the time looked guilty as hell. I understand I left my purse, but security cant be trusted. I have missed my ring that my deceased husband had bought me many years back. I still have the certificate book on the ring and if it were ever found I can prove it by the map in the diamond. Thank you for listening, and may I say karma can be ugly security guy.

In early April, I ordered several items at Kohls.com. A little over a week later, I received an email stating that my order that been delivered. Well, they delivered it to my old address (5 hours away), despite the fact that I had changed my address in the system. I called Kohl's customer service, only to be told I had to contact the previous owner of my house, and the local post office, and if I did not receive the order by a certain date, they would issue a refund. I did both (multiple times), and my package has still not been delivered as of the end of May. I contacted Kohl's customer service yet again, this time to ask for a refund.

Kohl’s in store jewelry says there is a full replacement for the life you own the jewelry. I purchased a $5,700 diamond halo wedding set. A diamond fell out last night less than 6 months after owning. After calling customer service to follow jewelry stores directions on replacement I was told if over $500 item, no replacement issued. That the store may not be up to date on return or replacement policies. I was never offered insurance. I will never buy here again.

I am a huge fan of Kohl's, love this store and I shop here often. However I am very disappointed in my recent purchase for Mother's Day of a necklace. It is Lauren Conrad's jewelry line for Mother's Day. Her "Mama" necklace. At what it was priced of $18 I did not expect it to be high class in any way. But I did however expect it to keep it's original color for more than a week. I have worn this necklace for simply 4 days, not getting it wet or exposing it to any lotions or sprays. It started as "rose gold" color and it is now a tarnished dark silver color. I am extremely disappointed in this necklace and simply bummed that I even took the time to purchase it. Low priced or not, I have had dollar store jewelry keep its color longer than 4 days. This jewelry should not even continue to be sold. If I was able to return it I would!

Awful company. I was promised a $10 coupon promo code into my email account by a supervisor called Oscar on Thursday 5 - 9 - 19. I was told it would be in there two to three days later. On day 4 I got Michael a supervisor who was absolutely useless. He said there was no notation in my account at all by Oscar, which Oscar had told me at the time of our call he had put the notation in there. I asked for a call back by entering my phone number in their automated system and some 3 hours and 15 minutes later someone called me back. Being transferred I left a voicemail in the executive offices voice mail and I also filed a complaint with the Better Business Bureau today. Just false promises.

I ordered something online. I always order online because I am disabled. The item was shipped to me damaged. Let there be no mistake, despite all their grandstanding, Kohl's DOES NOT have a "Hassle-Free" return policy. Their return policy is nothing BUT hassle. First, they ship no return sticker with their items as do stores like Amazon and Wayfair.

I have been a Kohl's customer for decades. A couple of days ago I bought a very expensive pair of ASICS running shoes, and then received a 30% off coupon in the mail a couple of hours after my purchase. I went back to the Kohl’s where I had bought the shoes, hoping to use the 30% off coupon for a substantial discount. I was informed by the customer service person that Kohl’s had changed the rules and the ASICS brand items are no longer subject to the 30% off coupon.

I placed an online order for pajamas. Just received my box, it's got grasshoppers and cockroaches in it. Called customer service and she refunded my money, but couldn't reorder my products cause a lot are out of stock and I couldn't use my original promo code because it's no longer valid... This is ridiculous. Now I have to scramble around and find Father's Day gifts and hopefully the next box doesn't have bugs in it.

I have been a Kohl's customer for 15 years, have excellent credit and I took great satisfaction in shredding my Kohl's credit card and will never shop at Kohl's again. I shopped online with Kohl's recently and requested a local store pick up at the Kohl's my area. For some Kohl's reason my order was pulled in California. After discovering this, I called their 1800 #, but could not find a live person, every button I pushed gave me a robot.

I am a credit card holder of Kohl's. I was late. Not even a month late. The day after my payment was due I started getting these phone calls, sometimes 4 or 5 times a day. I would also get emails stating my payment was due. They would even call on Sundays. Needless to say I would not encourage anyone to get a Kohl's card. I have been a loyal customer but when my card is paid off I will cancel this card, because if they treat you like this and you are not even a month behind just a few days I don't need this type of harassment.

After 15 minutes of waiting and refreshing, the site still was not fully loaded, too many ads and pictures. MAKE IT SIMPLE KOHL'S. Just to review and or make a payment. This is a horrible experience monthly to even try and pay the bill.

Ordered men's black dress pants online in black because the store didn't carry the size needed - 36x36. When I received them, they'd substituted a bigger size than ordered. Returned & ordered online a second time in the needed size to give Kohl's a second chance - UNFORTUNATELY they repeated themselves! Again, Kohl's shipped me a substituted larger size. Since when is Kohl's allowed to substitute? I didn't agree to that! I may stop ordering online all together - which is problematic, because my guys are all 6'4" & need lengths the store doesn't even carry!

This is the most stupid retailer in the world. I am going to post my reviews about your stupid company every day. We never going to order anything from you and will let as many as people how stupid you are. No wonder everybody buy from Amazon.

I missed 1 payment because my children's father had a heart attack and we were with him at the hospital for 2 weeks. I obviously had bigger things to worry about. Got a call I had missed my payment. I apologized, explained my situation and they more than doubled my payment not including an extra $27 late fee added to my account balance that will be charged interest. I was informed they were a collection agency so I asked to speak to Kohl's directly. Same story. They offered to waive the late fee only but my payment is still $75 due instead of the normal $27. Kohl's has no compassion for families when they are in need. I will never purchase anything for myself, my family, or my friends there again. They do not deserve families spending their money in their stores when they treat them so badly when they really need help.

I ordered a blouse and used their suggested bust measurement. The blouse was falling off my shoulders. I asked to exchange or return and my request was REFUSED! To quote, "We only accept returns if there is a quality problem." They added overseas return would be too expensive. Shouldnt that be my decision? I'd rather get something than nothing! I consider this fraud and hope Consumer Affairs can advise me. I will make sure to get the word out. Why Couldn’t I use a Kohl’s store for a return? Has anyone any suggestions? Thank you.

My husband and I submitted an order online which went through. We then got a notification that it had an issue so I called. We used his card so he had to verify, which was fine, but after he already verified twice he had to go to work and for whatever ridiculous reason they needed a third verification (the representative was clearly not paying attention/doing her job correctly) but whatever, we put it under my card and my name instead.

A long time mostly online customer, return when needed in store. I always pay the last statement balance in full. Ended up getting a bill for 3.96 and when I asked them what it was for (i.e. the item the charge is attributable to that I purchased). This was too difficult a concept for the customer service representatives or supervisor to handle. This is ridiculous, if your programs are making it too complicated for even your associates to explain then maybe it is time to rethink your business model. Ended up telling them to cancel my charge card and they made no effort to keep the customer, over 3.96.... They spent more money in time discussing this as I called twice, the first time asked someone to call me back and they never did. The last customer service associate was ID **, who was pleasant but still could not answer the question of what is this for....

I am a KOHL'S customer with a KOHL'S credit card for the past 7 years. When I was looking for a hoverboard for my son, I found a Swagtron T380 on their website. While I was checking the reviews, I found that even though Kohl's said the MSRP was $399 and they had it on sale for $349, that was a complete fabrication! Swagtron LIsts the MSRP for $350 and they had it on sale for $249! KOHL'S was charging 10 dollars more for their "sale" price. In addition Walmart, and several other stores were offering the 249 price. I thought I'd give KOHL'S a chance and have them price match per their statement, but they don't price match "special" items. What a crock! So they lied about the MSRP, and they don't price match.

Kohl's is the worst. They flagged my account that I do not run a balance on. I asked them to close the account - I don't need it and don't want it. They are refusing to do so without a FAX of my photo ID and utility bill.

If you want to spend 3 hours waiting for someone to speak for you, Kohl's customer service hotline is the right place to reach out to. I was trying to purchase an item at kohls.com with my Kohl's Credit Card, but for some reason it did not want to process my payment. I tried to call the customer services hotline to fix the problem but was left on hold for several hours. Complete waste of time...

I ordered 4 pairs of shirts and the next day I received an email that the items would be shipped separately via FedEx and UPS. Instant red flag. I have been shopping at Kohl’s for the past 5 years but very rarely online. Now a week later, I still haven’t received my items and the tracking says it will be delivered in about another week. Disappointing to see a company such as this take the cheap, careless route to get the items shipped out in a timely manner. Safe to say I’ll never shop online again!

3-29 I made a 4 item $93 purchase, no trouble loading the cart... Then check out took 45 minutes. I live in the desert with a private run post office. So I must use a PO Box number. Over 30 minutes of struggling to but a P O box number only or after street address or on the second line to no avail, I had to settle for street address only, oh well UPS delivers to the house. WRONG Kohls has UPS hand it off to the post office to save on delivery charges. So no box number, back it goes. Comes in two orders, no refund until second shipment is back at Warehouse for 7 days. I didn't find this out through the online loop they put you in to try and find a question that pertains to your issue so they can give you the boilerplate answer.

I ordered two pair of shoes for my daughter and myself for Easter. I changed the shipping location as I have used Kohls.com to send gifts in the past. When I received the confirmation email it was shipped to the wrong state. SEVERAL phone calls later after being promised it would be intercepted I am being told that there is nothing can do and that it is a system error. The "manager" obviously did not listen and said that I could have my grandmother return the shoes to the store. She was my best friend who past away 2 years ago. That will be hard for her. They are being shipped to my granddaughter's house incorrectly.

I have been a long-time dedicated Kohl's customer. They were my usual go-to. Recent experiences changed that in the store and online. I ordered 8 items of clothing online for an upcoming vacation. I changed my shipping address to my new address and continued with my order. I later got an email saying part of my order shipped and I would have to wait for the rest. No problem. I kept looking for my shipment on the expected day. No box. Late that night I got an email saying it was delivered, only I hadn't received it. Checked the email again and noticed it was shipped to my old address at an apartment complex. I tried to contact customer service, but as expected, they were closed.

I ordered 2 sundresses and a oversize sleeveless blouse. The blouse would fit a small or medium woman. I ordered 3X on two items and a 4X on another per the bust measurement sizings they give. The blouse I cannot use at all. The sling back sundress workmanship was something a beginner seamstress would make. The other dress looks like a night gown. I will NEVER order anything from this company again. Switch and bait is what happened here to me! I want my money back. I'll shop at a reputable company next time. So disappointed. I need very cool clothing for summer as I overheat easily. These won't meet my needs. So this is a great big FAIL in my book.

I called Kohl's to see if they carried a particular Adidas sandal; was told they did and had them in store stock. Once I got there, found they had a seemingly knock-off version (subpar production from China) of the Adidas Adissage sandal and for the SAME price as the actual shoe. It was extremely cheaply made and definitely not the actual shoe. Asked them how they could sell this under false advertising and at the same price. Got no answer. Went to a competitor's store and got the exact shoe I wanted at the price Kohl's was asking and the sandal at Kohl's was also "on sale" at 15% off. What happened to you Kohl's? Profit over quality! I notice the quality of their clothes has also followed the same path. Shame on you Kohl's. You have lost my business.

I made 2 different orders. When I placed my order it had my correct mailing address, but it was sent to an address I lived at over 5 years ago. I knew I had the 2nd package coming and it was still at the distribution center, so I tried to get it corrected. They said they couldn't do it. Now the 2nd order is going to the wrong address. I was told to call FedEx and UPS to recover my packages. FedEx and UPS said I needed to have Kohl's contact them. This is $327 worth of merchandise that is going to someone else's house. I was told it was up to me to try and get my packages back and told it was my responsibility since I placed the order. The agent actually told me I live in the same city, so it should be easy for me to get my packages at the other house. Worst customer service I have ever had and I will never, never shop at Kohl's again. In the store or online!!!

I made an online payment and received a message stating it could not be processed. I assumed I entered some information incorrectly and tried again. There was no indication that I had double paid, however several days later I found the same amount had been debited from my account four days apart. Customer service refused to reverse one of the charges or provide information for who could. It was a website issue, not human error, yet customer service claimed there is no means for correction unless I canceled the payment on the same day. The site appeared to have declined my first attempt at payment and did not indicate in any manner that it would or could be processed later, so I immediately made the payment again successfully. The double payment, debited four days apart, caused my bank account to overdraft causing me to have overdraft fees for several days before I noticed the problem.