Kohl's Reviews

Would give them a zero - I’ve been a cardholder since 2012. Always paid on time - I do get my statements via email. Well back in April I got a call from Kohl’s said I’d missed a payment. (Only balance on my card was $12.07) I advised I hadn’t recalled seeing a statement and asked if late fee- she advised no late fee. I paid it went on about my business. Well I went to check my credit score, and it had went down because Kohl's reported late payment.

Every time I have ordered online from Kohls.com there is an issue. I ordered shoes for 2 of my kids. One pair was clearly used, and the other pair were different sizes. Today, I received my order for dresses to my son's graduation, the dress still has the ink clip attached so people can't steal from the store. Are you kidding me?? I am not wearing a dress to grad night with a huge tag on it. This is just 2 incidents recently.

The stores are well-organized by department. Prices are on the racks, including sale prices. Returns are fast and easy - they can look you up if you do not have the receipt. Online is also well-organized and searching is intuitive. Kohl's Cash is easy to use, although you lose it if you make a return - I think that is an industry standard, though.

Have been a customer since 2003. Have spent $1,000's of dollars here. Attempted to order a couple of pair of pants last night only to have the transaction denied. Conversation with customer service yielded no info besides "your account was closed in Feb due to 2 consecutive missed payments". Kind of interesting since I have a zero balance and hadn't used the card since December. Was getting nowhere so I decided to physically go into a store this morning. Explained what I was experiencing to the desk clerk who checked my card and told me that he wasn't able to determine what was what, but gave me a number to call (same customer service number). I sat in my car for the next 1.5 hours being asked questions and then put on hold numerous times only to find out that my card and account were closed in Feb of 2021 due to me filing for BK-13 over 3 years ago (BK was discharged in Nov 2020).

Overall I like the ease of shopping online and either having it delivered or picking up at the store near me. Also when shopping it automatically shows you availability for your nearest store. Sometimes I find the selections shoes in particular versus in the store when I don't have a lot of time to shop.

Hello, I would recommend Kohl's for their exception attention to details and quality of their jewelry department. My partner decided what he was going to give me for my 59th birthday???. A diamond ring???? which once I received it and noticed how perfect his choice for me was, I knew that he went to the right place to get it. This is by far one of the most exquisite ring sets that I have seen!!! Flawless????

Although they offer many coupons, they overprice their merchandise to begin with and the discount only puts them a little more in line with other stores. But to be budget conscious, one must wait for a sale and then use the coupons, which only sometimes pays off.

Kohl's is good when they offer discounts or coupons or promotional offers, but their regular prices are a bit higher than a lot of other stores. Their customer service and cashiers are not always that pleasant or helpful at times. I only shop there when I do have some sort of coupon, etc.

Upon reviewing my credit scores the site revealed my Kohl's charge card was canceled. I have spent thousands of dollars through the years on purchases from this company only to have my account closed because I haven't been shopping as much lately due to numerous surgeries. I was told they will not reactivate my existing account, even though I didn't close it, and that I need to re-apply for another card at a store. Unbelievable! They just lost a dedicated customer. I'll never shop there again.

This store is great with their prices, they are very competitive and always have what you're looking for. I have always recommend this store to family, friends even strangers, yes it's that great you gotta shop there to experience it yourself. Be aware you will not leave empty handed, however, you will leave very satisfied.

Kohl's is great for discounts, sales, returns, and they even allow you to return items purchased on Amazon. The discounts make items not on sale, seem like they are on sale. The quality of clothes and household items at Kohl's is excellent, and they sell major brands.

Great sale prices, easy online shopping, easy return policy, good selection of clothes. I do all my Christmas shopping at Kohl's online. I like that I can return Amazon purchases at Kohl's, now. I like that I can return for 180 days.

I have been a long time Kohl's customer and try to shop during Kohl's Cash Rewards to get my money's worth b/c we all know Kohl's prices are over-inflated without their "sales" and the Cash is a bonus. Thus, I shopped during the last KCR and earned $40 KC from my shopping trip. The Cash expired in March, so I went online to spend it the day before it expired, but couldn't get my coupon to work. The next day, we had a record blizzard, which I knew was coming, so I called the store to explain my situation, and was was told by the manager that I would be able to use it later with no problem. I informed her that I didn't know when I'd be able to come in next and it could be a while, and she assured me they would be able to make an exception, as long as it's not months down the road.

Kohl’s in the perfect dept. store. Lots of variety, good prices, home goods, and a friendly staff. Even during early pandemic shutdowns, they made it a seamless transition when they reopened. Love their Amazon returns desk! It’s an easy process to use, and very convenient.

Kohl's is my go to for all my family members clothing essentials. They always have great deals, the latest selections and closeouts, closeouts, closeouts! If what they had a couple months ago is a style that still works for you it will be available at a reduced price. They carry my go to brands so why go elsewhere. One problem I have with all clothing stores including Kohls, no size 35 Waist WHY?

Their selection is always high quality, name brand and economically priced. I love shopping at Kohl’s. The only complaint I would have is they almost always ask if you’re interested in a Kohl’s charge and, although they’re not overbearing, I wish it wasn’t every visit.

Their customer service is great. Each and every time, Good value on items they have in stock and always there willing to help get the items you need even if not currently available in store. Would highly recommend.

Kohl's has gotten worse and worse. There are so many exclusions on the coupons and Kohl's cash - they should just let you know what you CAN use it on. Online experience is as frustrating as their antiquated store experience. If you like long lines, reading fine print and setting calendar reminders to get reasonable prices on average items, this is the place to go.

Usually have what I need. Good quality & prices. Well organized, checkout lines move quick. Easy parking. Clean stores, very helpful staff. Very friendly. It's best to shop when you receive discounts, I usually shop there once a month to see new items.

Kohl’s is located close to home, has a variety of items, carries quality items, and has many sales. They carry Apt. 9 clothing and numerous items for the home. Their workout clothing is quality and offer many brand names. They carry a lot of seasonal items, especially holiday items for Christmas and Valentine's Day.

First, everything they have a discount code, it automatically assigns you the discount. I usually get the 15% and never the 30%. Then, when you earn Kohl's Cash. You have to spend it within a few weeks of the initial purchase. Since I just made a purchase, I don't need anything else. The expiration or usage dates should extend further. Last, they decided to get political and will no longer carry MyPillow products because the owner had 'the nerves' to question an election most of us think is **. So, I am canceling my card and will no longer be a Kohl's customer. The goal of a company should be profit, why they brought politics into it I will never understand.

Kohls has become terribly disappointing! If you are locked out online, cart full, card in, nowhere to go. I left over $100.00 In my cart 2 weeks ago. Hey Kohls help us help you succeed!! We can't purchase if you make it so darn hard!!! Because who cares about a password?! If I cant remember it, do you still want my business?!! Over it!!

I was a loyal Kohl’s customer for many years. I had a Kohl's credit card I used infrequently but had always paid my full balance. I divorced and moved but forgot to change my address. My ex did not forward the bill and I had a <$30 charge on the account. After 2-3 months I was checking online and noticed the delinquency and paid immediately. I called Kohl’s the next day and was told I could send a goodwill letter asking for forgiveness and likely they would forgive the delinquency and remove it from my credit report because of my good history, the small amount and the circumstance (divorce/address change). I did that but got a terse reply stating they had no obligation to change anything and the delinquency would stay on my credit report. I called again and was treated rudely.

I tried to return jeans I purchased last March. I knew I was beyond the store policy but was very ill. My first time going to a retail establishment in almost a year was this trip. I tried to explain this to the woman at the store. She pushed the jeans back towards me and very curtly said "I don't care!" Today I felt well enough to call customer service and was told there is nothing they could do. It's too late to do a return, no exceptions. I can't believe a store is so unwilling to work with a customer and is okay with an associate being that rude. I've been a loyal customer for over 20 years. No longer, my business goes elsewhere!

Never received a bill, they are charging late fees and won't work with you during a pandemic when so many are struggling to even make the minimum payment when they actually receive the bill!! Mail has been coming a month later than normal as it is!!

Very disappointed that Kohl's would discontinue the My Pillow products. They have the BEST sheets and towels. I will NEVER shop at Kohl's again. They lost my business and the business of many, many, many people. Good luck.

This company will no longer be my store of choice for buying items from anymore. Since I realized that they refuse to carry an American manufactured company My Pillow products due to a difference in political views. This is bigotry! The Kohl's company is shameful and I hope they go bankrupt after this! Goodbye to Kohls as they will never see a dime of my money! I will order directly through my pillow for my purchases from now on.

I just closed my account, uninstalled their app, and opted out of any further communication. Customer service is awful! It's been going downhill for years now and I've had enough. It appears I can add an image on the next screen. Bear in mind, I've been a Kohl's shopper for 10+ years and this was my first late payment by one day.

I made a purchase online for a Christmas gift. When I attempted to return it, I discovered that it can only be returned in person without penalty. If I choose to return it by mail, I would have to pay postage. Their return slips are archaic and they don't even provide a preprinted shipping label! I don't understand why free returns via mail during a pandemic is not available for online purchases. All other companies provide this service. Why not Kohl's? I DO NOT want to go in the store due to health reasons. I am not a frequent shopper of Kohls. After realizing this, consider my potential business nonexistent.

I ordered two toddler coats together from Kohl’s on Nov. 30, 2020. One of the coats arrived about 1 week after ordering. Today is Dec. 22nd and the other coat is yet to be delivered. Thinking the coat would arrive any day, I did not go buy another coat. There is no accurate tracking number for it to keep up with its location. The coats were shipped out by 2 different carriers for some reason that Kohl’s did not explain why. The missing in action coat was shipped through Pitney Bowes. It has past two promised delivery dates. The only information I can see on the coat is showing it has been sitting in Greenwood, IN. Every order I placed in October, November, and December from Amazon has arrived either arrived early or on the date they gave me. It has been so cold. I wish I had used Amazon to buy the coats.

CONSUMER ALERT! Ordered a Roomba online and was charged to my Kohl’s credit card $390. Over the course of the following weeks, I received emails stating that I received $105 Kohl’s cash for that purchase; however, it needed to be used prior to expiration. On the last day of expiration, I received multiple emails stating I should use my bonus Kohl’s cash before it expired that evening. Being practical, I thought I would purchase an ironing board. I was shocked to find it cost $100. Their ad stated it would be 30% off. When I went to order, my Kohl’s cash would not accept the discount. I paid $105 in Kohl’s cash (advertised to me as bonus money) plus charged to my credit card was $11.95! Why? Because, I had to pay shipping of $8.95 due to the Kohl’s cash and the additional sales tax!

My issue started when I went online to make an order. At the conclusion of the order everything was approved and I received the confirmation email. 2 hours later I received an email saying my order had been cancelled, but no explanation to why. I assumed there was an issue with my card so I made the order again using a different card. Same story. Confirmation email, delay, order cancelled with no explanation. I had a gift card from Kohl's so I just went to the store and made a purchase of a similar item. I received Kohls cash from my purchase, yaay! So at the designated time I AGAIN went online to make an order of different items (it's Covid-19 out there so I'm trying to stay online vs in person, but Kohls makes it too hard).

I ordered children's PJS along with other items on Nov 28th, my order was separated into 3 parts. I had 4 items delivered and the most important items are yet to be delivered. My expected Delivery was Dec 8th. I called Kohl's and cannot cancel my order until Dec 26th, 12 days after the items have been shipped and failed to be delivered thru Pitney Bowes in Monroe Twp. 30 minutes from me. PB has had my package since Dec 8th. So I have no package nor can I get a refund. Associates suggestion was to order the items again, Why would I spend more money. So I went ahead and ordered thru Amazon, something I should have done instead of ordering from Kohl's.

Kohl's shipped chairs first and the table arrived day later. I assembled the chairs the day I received them which took about 4 hours. Day later table arrived damaged. I called Kohl's and was advised I will receive a call back in about a week. One week went by and no call from Kohl's so I called them back. This time they stated they want me to disassemble the chairs and box it all up and ship it back. I waited a week for them just to tell me that and now they want me to spend hours disassembling the chairs and figure out how to box it all up being that UPS won't accept it without a box. Poor customer service on Kohl's. I am very disappointed with them. Table on the other hand is ok for the price if it wasn't damaged. I won't shop with them anymore.

Kohl's offers great deals and flashy prices up front but has some of the worst customer service after purchase. They offer Kohl's cash as an incentive, which seems great but makes returns a nightmare. They don't just make the items that you bought with the Kohl's cash difficult to return, but also the items you "earned" them with. They will try to remove the Kohl's Cash spent on any of the above items (rendering your return significantly less valuable than you paid). I was told to return it without a receipt to get any money back the last time this happened.

Ordered 2 blankets and 2 sweaters in early November. First, the wrong blankets were sent. Second, it is now December 13 and no sweaters. Third, my credit card was charged 14 times in a glitch. 14 times. Emails to corporate went on deaf ears. Customer service? I waited 40 minutes for a chat person and 1.5 hours on the phone. Where did it get me? The phone gal, with her dog barking in the background, said “ I can’t tell you what happened “. Chat gal? Disconnect. This is the worst “customer service “ in the US. Avoid Kohl’s.

I ordered Christmas present for mom from Kohl's, pajama set, not cheap either, Vera Wang. Got package today and it only had the top! Despite the fact that IT WAS a SET! So I got on the Kohl's site to do the Ask chat and that was a miserable experience. THREE times I did the chat and three times was told by the dumb bot ORDER NUMBER not found, yet I'm looking right at the order on my computer while I'm on the chat. Not sure who who or what is hired for these chat bot lines, but needless to say, not very capable of looking up orders. So then I called the customer service line and was on hold for over 30 minutes. The gentleman who took the call was pleasant but said the item could NOT be replaced so I was out of luck and all they could do would be to refund me the price.

I spent $92 at Kohl’s. They shipped one $7 item and then reauthorized the remaining $84 twice. So now my account is in the negative. I called them and my call was disconnected 5 times in a row, sometimes it would happen within 3 minutes and sometimes within 13 minutes, so no rhyme or reason, the call just disconnects. After giving up on calling, I waited two hours for someone to talk to me through the chat box. The person was very rude and just kept copy and pasting the exact same authorization email repeatedly. They refused to allow me to speak to a supervisor.

I ordered multiple items November 24th that got separated to be shipped in 4 different packages. I only received 2 packages. When I contacted customer service they told me that I had to wait until December 8th to see if the packages arrived and to contact customer service again if they didn't. They never arrived so once again I waited over an hour to chat with someone and they told me they won't refund my money because the boxes could still arrive. Mind you one package has said "In transit" with no location for 5+ days now with no change and the other still said "Awaiting item arrival" meaning the shipping service still hadn't received the package. And yet Kohl's does not care and told me that they won't do anything to make it right. Instead they told me to wait another 12 days to see if the packages come and if the don't they want me to reach out for a 3rd time to see how/if they can fix it.

Called 3 times to get my ko cash that was due to me. All I get is it was submitted and on the way. It's not. I was promised this and they didn't take the 15% discount when I placed the order with a code THANKS. I'm tired of calling and sitting on hold like 15 minutes each time I called. Would not recommend.

Bait and switch company. Ordered more than 600.00 online and promised huge discounts and free shipping. Wasted a lot of time placing this order only to find out the next day that they had cancelled the order without any explanation. Called their customer service and talked to 2 people...non English speaking so you can hardly understand them just to be told I would have to reorder because one or 2 items they no longer had. You would think like every other online ordering company they would adjust your pricing and notify you of the items they could not fulfill or back ordered items...They did not, their practice is to cancel the whole order out and make you waste time to try to reorder all the items.

I took their card and bought stuffs, they cancelled my order without proper explanation, I had to contact them and spend hours to figure out that because of a secret rule my order was cancelled, I spent more than $500 on first order. They asked me to go to their store and provide my ids, I had to hurry next day morning to provide my ids, I took permission from work to leave during working hours. Because while I tried to investigate the reason the items I wanted went out of stock. I gave my ids, the person did something with those ids and told me that everything needed is provided. I left the store and called them again after work to buy whatever was left, they didn't have a record that I submitted my ids. I lost interest in buying things from them and I forgot about it. Later I placed an order for less than $100 they cancelled this too. I placed two orders again today they did the same again.

Terrible customer service on How Kohl’s.com about Sony PlayStation 5. The company without Calling Cancelled my order after spending considerable amount of time since purchasing. This is my first and last time I will ever buy anything from Kohls.com

I used this credit card once and trying to pay by phone, card was declined even after I updated the wrong expiration date, spent lots of time with reps, telling the same info over and over again, got a lot of frustration, swear not to use this card anymore ever.

Do not use their credit card. They say they sent you a statement, but they don't on purpose so they can collect a exorbitant late fee. When they called to tell me I was late, I paid it in full ($50 + $35 late fee). They still sent it to the credit bureau, which brought my otherwise excellent credit rating down and cost me $8,000 when I went to buy a house. You can NEVER reach anyone that can help you resolve any issues. I spent 2 hours being transferred from one unhelpful person to another to another. The final person promised to send me a fax to clear up the issue with our lender. She lied, never sent anything. I repeat, never use a Kohl's credit card. Belk's is a much better department store to spend your hard earned money.

On 9/24 I called Kohl's for a password reset. They closed the card and said they needed to issue a new one. So instead of helping me with a password reset, they closed the card. I could not put my hand on it because it was in my husband's wallet, so they closed the card. I had $60 Kohl's Cash ready to use but I was told that I needed to wait for the new card. I made my payment on time. I waited for the card. It never came... The $60 Kohl's Cash that I had expired and they refused to re-issue it for me to use. Do you know how much you have to spend to get $60 Kohl's cash? A lot of merch.

I ordered online a Big Mabel tube 8-20-20. Cost was $422.55. Within 2 hours my husband advised he had purchased on the same item at another store so I went online to cancel the order. Since it had been more than 30 minutes I couldn't cancel online. I called and The Kohl's rep said to refuse the FedEx delivery when it came as that was the fastest way to get refunded. I did that about a week later. 10 days later I called Kohl's as I had not been refunded and they said I had to wait another 7 to 10 days for them to confirm the item was in received back. 10 days later still no word from Kohl's or refund, I called them again and they said the same thing I had to wait another 7 to 10 days that they had the item but they were processing my return.

The Sonoma be cozy candle is defective and dangerous! The candle completely shattered and erupted in flames regardless of all safety precautions being followed. Extremely scary and caused damage to the house.

Rec'd a 40% off coupon via email on 9/2. Do not have a smartphone, so I did what I always do, wrote down number under barcode to present at checkout. Coupon had no PIN, unusual, but since it came from Kohl's I did not concern myself about its validity. At checkout was told coupon not valid w/o pin. Per the cashier, a few customers had the same issue. Contacted Kohl's csr svc. What a waste of time. No longer shop at Kohl's. My holiday dollars will not be spent at any of their stores!

Kohl's arbitrarily decided to change the price on an item purchased in August in September and dated it 2 days after the purchase was made. Customer Service is telling me I need to go to the store to resolve with the manager. I signed for the initial credit amount. Buyer beware the managers have the authority to make changes to your purchases after you leave the store even one month later and are allowed are allowed to back date.

I attempted to pay my bill on the online system, which appears to be from the late 90's. I received an error saying that the transaction cannot be processed and I was unable to try again on the same day. I paid it the next day as I assume most would. I notice 5 days later that I was in fact billed twice. When I reached out to their team, the only option was to send me a check, that would take 10 to 14 business days to be cut. Needless to say, that is asinine in 2020 digital world and I am less than pleased. However, where they really lost me is 2 of their managers both told me independently that if I would have caught their mistake sooner this wouldn't be an issue. I am done with Kohl's after a solid 20+ year run.

I went to the Kohl's in Indy and purchased $280 worth of merchandise. I handed to clerk $200 cash and told her to apply rest to credit card. Next day I returned items to get coupon rate. They said I never gave them $200, I used my credit card. They said it never showed me doing that on video. I asked to see the video and they refused. I told them it was a lie. 20 minutes later I get a call from same guy saying I had a little receipt showing I paid $200 cash and it showed on the rest of the video they had seen. I was told they would give me 35% off for my troubles. I had already canceled my card. I told they security guy this was so wrong on so many levels and I want my money back. He said he can't do that and to talk to the manager the next day. In the meantime, they had credited my canceled card $280 and the manager the next day said, "You will have to ask for a refund from the credit card company." To this date no money.

Hi I reached out to Kohl's numbers times 7/8/20 Gene D., 7/8/20 Joylen Z A, 7/9/29 Danika M, 7/9/20 Laramie S., 7/9/20 Edward R., 7/10/20 Lara S. And it’s sad not once person chose to do their job and help answer my question. Beyond words frustrating and annoying. Poor customer service really makes me rethink who to give my business to. There’s clearly a huge glitch in Kohl's system that needs to be addressed and fixed. You purchase an item it shows up as one number then you do a return and it shows up as another number.

Hi. I had card from last 10 years and never was defaulter but missed some 5$ payment and they reported to credit bureau without any mail or call. My credit score was screwed by 80 points. I paid whatever was pending but they don't even correct their reporting. Just stay away from KOHL'S and their stupid card if want to buy home or keep good credit.

Do NOT use a credit card with this company. They shifted my payment due date. I purchased items in July and they should not have been up to be due until Sept - they made the due date in August and would NOT allow me to purchase other items today due to their system error. Customer service is rude and unfriendly. Will start buying clothing at Gap, Old Navy and other stores.

I missed a payment in March due to Covid breakout, earthquakes for weeks and rushing to teach 150 students online and missed a payment, they sent this to the credit bureau. I’ve shopped here for 20 years and they do this. I’m so done with Kohl’s, beware. This is very pathetic and other businesses, from my understanding worked with their customers, not greedy Kohl’s, shoot to ruin credit.

These guys are thieves. They send wrong statements to wrong addresses (bad addresses, some of which don't even exist) and then a few months later all of a sudden they ruin your credit report claiming you were late in payments and even after it's been settled and they discovered their mistake they never remove their erroneous credit report. They are thieves and scammers.

This is for their credit cards. I would give them negative reviews if possible! I got a notice from my credit report that I missed a payment. I immediately started trying to figure it out. I contacted Kohl's. They said I needed to send my credit information to either a fax number or a physical address. I asked that they note my account so I didn't have a negative mark on my credit report since I was actively working with them regarding a $35 charge that I thought I paid. Bank account showed paid and I gave them the info. They said they could not. I decided to mail it because I could get delivery confirmation. I received a letter back saying that my credit report was accurate. I am trying to figure out where my payment went and nothing about my credit report at this point.

I have been waiting for my $194 Kohl's rebate since I mailed it in December! I've called several times, mailed originals, then copies, and even emailed them. It's so frustrating to expect a rebate, especially that high amount and get nowhere 8 months later. They lost my business.

Customer service is worthless less than worthless. It is a computer that just shows you pages to go to. How can you exchange something that they don't carry in stores? You can't. They sent me a pan in a plastic bag. The pan was had nothing to keep it from getting banged up. I have spent over 2000 with them over the last 2 months renovating my home never had to deal with CS. I am done with them.

I had 4 $25 gift cards I finally decided to use for my birthday. I ordered 4 shirts and 3 pair of underwear. Total was $113.00. Kohl’s cancelled 3 of the shirts, sent me a gift card for $13.88 and stole $50 in gift cards. I tried to get in touch with them but they were unavailable due to Corona. I ordered 3 weeks before the shutdown. I emailed them twice. They also cancelled my Kohl’s cash on the order. So stole $50 from me plus their Kohl’s cash discount. A similar thing happened a couple of years ago over Christmas. An order disappeared In their warehouse. They supposedly credited it by giving me a code for a gift card. You guessed it, gift card code was invalid. I paid for Christmas gifts twice because I had to order twice, got the items once.

I placed an order online for the adjustable dumbbells on 07/10/2020. All the payment went through, and the dumbbells were supposed to be delivered between the 15th and 20th. However, 4 days later on the 14th, they canceled my order. The reason was the product was "recently sold out". All I got was an email. That's it. This is unacceptable. I looked for an email, so I could email their customer service. However, Kohl's don't have email, only phone number. I tweeted at them, still no response.

Pet owners should boycott Kohl's. I went in with a small dog in my arms of only 3lbs, and I have been in many times before with my dog. All of the sudden they are telling me they don't allow pets, but have nothing on their door that would indicate such a policy nor could they produce any such policy in writing. I will never shop there again. Every other store I go to, Nordstrom, TJ Maxx welcomes my dog and those are the only kinds of stores that I will patronize. It is a great joy to shop with my dog.

I ordered a graduation frame on 06/08 and on 06/13 it was delivered in a plastic bag in hundreds of pieces! I was assured by customer service that another frame would be BOXED and shipped to me only to find out this morning that that frame was also shipped in a bag and the carrier returned it to sender before it ever reached me! Customer service now tells me that I can't get a refund until the frames are returned to their stores. The stupidity of this is alarming! Common sense should alert ANYONE that glass needs a box before it's shipped.

I completed an online order ~11:16 pm to utilize a sale for some back to school items. The following morning I received an email because on of the item was out of stock. I then realized the shipping address was incorrect even though I made updates to the account. Called Kohl's because only 5 of my 13 items were already issued a tracking # and all thos 5 items had the same tracking # and none of the items were picked up yet by UPS. I got a representative in the Philippines, states nothing she can do. I asked to speak with a Manager/Supervisor, waited but the Manager/Supervisor sounded like the same person who stated nothing she can do. She told me to call UPS myself, I asked if she could call.

Kohl's 30 minute policy is CRAZY! After you place an order you have 30 minutes to make any changes. If you don't make them within 30 minutes they will send your items to the wrong address and tell you, "Too bad." They don't have any solution to correct the issue after 30 minutes. I have ordered from Kohl's many times but this one time (5 pairs of shoes) my order was accidentally sent to a 11 year old address. Even though I got to part of the order before the delivery, they said "Sorry Sir, it has to be done within 30 minutes". They said I now have to pay for something that I NEVER GOT! No way to fix it.

I have called Kohl’s charge customer service several times and filed a complaint with them as well, which is “resolved” from Kohl’s perspective. I made several purchases and returns in December 2019. I did the math and paid what I believed to be the complete balance (which I ALWAYS do). I received no statements from Kohl’s Charge in January or February. I received a letter from Kohl's in March stating that my account had been turned over to collections for non-payment of the balance of $3. Obviously, I would have paid this had I received a statement. I called customer service and was told at that time that it had NOT been turned into the credit bureau. I then received notice from Experian that my credit score had dropped 28 points!

I was unable to use my charge card for more than a year due to some financial issues. Received notice from my credit monitoring company that my score dropped due to Kohl's canceling my charge card due to inactivity. SERIOUSLY!!! No notice from Kohl's at all, that it could be canceled. I'm finally getting back on my feet, getting my credit score improved and KOHL's pulls this crap. Hurt my credit score badly. Will they re-open my card? NO!!! I have to re-apply, which also hurts my credit score. I will never shop at KOHL's again! Thanks for nothing KOHL's

I am very upset about the fact that I ordered something a couple weeks ago, I made sure to send it to my current address and I'm not sure what happened but this still went to the wrong address 1,000k+ miles away. I even have the email to prove that I updated the address. Anyway, I called Kohl's days before the delivery, waited an hour to talk to someone only to be told that I am the owner of the package and have to call UPS about rerouting it. I called UPS, waited another 30 min to talk to someone and was told Kohl's is supposed to submit an intercept request or I have to be on the line with both companies to validate the request.

Best price cut for your money. Bought a diamond earring and a watch. It was mark 50 percent off. That just made my day. I would consider of buying jewelry again and on top of that you get an extra 20 percent when you purchase back to their store.

Do Not Want To Buy 2 Of A Kind. On 2 occasions I have tried to buy an item at Kohl's only to be told that if I bought a second item I could get it at half-price...That meant a 25% discount on each. I didn't want a second one so I didn't buy any.

I've tried to give Kohl's the benefit of the doubt but I'm done. I bought towels and the seams ripped out after owning them for less than 8 weeks. I bought slippers that fell apart after 3 weeks of very minimal wear. Pajamas that have holes in them after one wash, pants with inseams a full inch shorter than what's labeled and the final one is a sweater that had an entire seam fall out after hand washing it like it states to do on the label.

We purchased the South Shore Acapella Wardrobe, only to get an incomplete product. Some of the panels were missing holes for the hardware. The doors tot he unit were both left doors. Etc. I reviewed the product through Kohl's who removed the review. Apparently they only allow good reviews on their site. I will never shop at Kohl's again as they obviously have no integrity and no good business practice. I was able to make the unit work using power tools and experience. The Unit was too expensive to need this kind of work.

You can find some really nice things @ Koh'ls @ affordable prices. Customer service is friendly & very helpful. They carry several brands & great sales. I always get "Kohl's cash" to use on future purchases.

I visited a Kohl's in New Jersey with my fiancée to buy an engagement ring. We picked one out but had to order it to be shipped to her in New York because her size was not in stock. A salesman assisted us and copied my driver's license for ID. When I got home to Virginia, the sale was blocked by the Kohl's fraud department. I had to send copies of utility bills (and my driver's license again!) to prove my identity and get online help placing the order again. And again it was blocked! When I called Kohl's again, I was told I could submit the order a third time, but it still might be blocked. No, thank you, I said.

Janice B from Corp reached out to me to send a UPS label so I can properly exchange it, appreciated.

I ordered a pair of sunglasses because they weren't available at the store. Just rating my recent shipment alone, I give Kohl's 0 stars. I love Kohl's for their great deals, selection, and fast free shipping, but was disappointed with this order. I received a humongous box used to ship the sunglasses (see boxes in photo). I'm glad they didn't use bubble wrap as an added waste, but the glasses, which may be somewhat fragile, must have been bounced around loosely in the box during delivery. A much smaller shipping box would have been more secure and sufficient. The shipping box had a rip-off tab to open and wasn't ideal for reusing either, so I recycled it.

Obviously no one could have expected COVID19 and the closure of stores, but Kohl's response to it has been very poor compared to other retailers. My ship to store order was cancelled. I chose this option to not pay the ridiculous $9 for shipping a single item. They have cancelled my order and will not honor the price I paid or offer free ship to my door to make up for this. Instead I am told "just spend $75 to get free ship" as if that easy to do. Meanwhile other retailers like Macy's have $25 free ship to my door. JCPenney $49 free ship to my door. Guess I know who is getting my business during these times.

We found two lates posted on our credit. Found out the Kohl's automated debit function failed to operate properly. As a result we contacted Kohl's and they basically stated, "So sad. Even if our system fails to work properly it's on you." It was then researched and proven that it was their fault and they still refused to remove the lates. I asked to have the account closed. This was in Fall 2018. Today I find out the account was never closed. I had to call and argue with them to close it and get it off my credit report as an active account. This place is absolutely awful to deal with. I have a high credit score which makes this even more frustrating. These banks are just ridiculous. Word of advise - stay far away from a Kohl's charge account.

Bought two blankets online. Neither worked, so I returned them. Was told I would have $40 Kohl's Cash removed from the amount of refund. I never used the Kohl's Cash. (Had placed an order for store pick up then canceled order when I realized I wouldn't be keeping the blankets; was told "no problem".) Went to store to return blankets. The "system" would only refund amount less Kohl's Cash amount, so store mgr assured me that if I let her mail in my receipt to corporate, I would receive a full refund within 7-10 days. A month went by, still no word. 5 weeks later, I see a credit for the blanket return on my account--less the $40 for Kohl's Cash that I never used. So in other words: I was lied to. Called Kohl's and no one seems to have the authority to override what is a system quirk on their end. So I closed my account and will never shop there again. Predatory business practices.

Terrible customer service!!!! I paid the last payment due on the day it was due, but they processed the payment the next day and charged me a late charge. So....I called and asked to have the late fee removed. Ha HA no such luck!!! I have been a good customer that has always paid on time. What the heck! I closed my account because if that is the way they are going to treat a good customer then I rather not do business with them.

My husband bought 2 pairs of sneakers at Kohls.com on March 7. He wants to return them but no shipping label was provided. When he called Kohl’s last night, he was told that Kohl’s is no longer allowing customers to return their online purchases by mail. They would not say why. They said: the only way to return a purchase is by coming into the store. They are making people risk their lives in order to get refunds. We are in the vulnerable age group and feel that Kohl’s is profiting from the virus by only allowing risky in-store returns that they know people in my age group won’t make.

I received a 30% discount coupon in the mail so I went to the store to use it. It turns out, the coupon was not acceptable on "selected products". This left a bad impression on me so now when I get these coupons in the mail, I simply recycle them.

First of all, their main call center is not here in the US...It's in the Philippines. I ordered a pair of Levi's...spent almost $60. Shipped to my home, they were not true to size...waaay too big. So now, I have to pay the penalty...I either have to ship them back...cost on me or return them to a store. I don't have a car, it's going to cost me a good $20 to return them in person. What's the point of ordering from Kohl's when you can order online a pair of Levi's from so many other places and not have to absorb this cost. So thank you Kohl's...now I know that I can never order from you again.

I think Kohl's is a very good store. Their products have very good quality and they have good sales. Kohl's has a good atmosphere in which to shop. It is usually the department store I would go to over other department stores because of its sales and its quality in its merchandise.

I must share an awful experience with Kohl’s. I had a $15 charge for my February bill. I paid the bill not only on time, but early, and in return they robbed me of $16 for a late fee and interest charge because they said the payment was rejected...from an account that managed to go through when they took double for the late fee and interest!

I was very pleased and amazed at the same time with the efficiency of the online process especially for in store pickup. They made it so easy for me to search their website by category browse through the items to get what I want in a matter of a couple hours. The checkout online process was also very nice and easy. You can apply multiple coupons and promo codes on the order. I would highly recommend Kohl's. Great store with great promotions and organized online for in store pickup as well as items being shipped to me.

I will NEVER shop at Kohl's ever again!!! On Thursday, January 23, 2020, I had the most miserable experience trying to exchange three pairs of pants for smaller sizes of the same identical model at the Mays Landing, NJ store. The associate seemed confused from the outset, and at least three times asked which pairs I was returning when one set of three pairs of pants had no tags and were clearly worn, while the others still had all the store tags attached.

I ordered Christmas gifts online at Kohl's.com. One item was only created a shipping label and never sent. I called and got it reordered. Same issue. Never got shipped. I had to call again and was told that the item was available for in store pick up. I asked why was I sent a tracking number and told ups was the carrier. She wouldn't say anything but it was available at the store. I live 4 hrs. away so that is why I shopped online. I hung up and called again and got a woman who cancelled the order and then reordered it for me. I eventually got the toy (after Christmas) which was a huge disappointment. Not very happy with Kohl's. They also refused to post my review and I can't review my online experience with their site. Not impressed.

I purchased items online with an advertised 25%. The very next day there was a 40% off discount. I called and spoke with supervisor Reese #** whom was very rude and condescending. She told me the items were excluded however it said none of such in the exclusions. I got frustrated and hung up. Today I spoke with supervisor Ann, whom was just as rude. I wanted to exchange the pants for another size. Her response "That's why when you order online you have to make sure you can fit it!" How dare you? I asked for someone over her. She said ok and places me on hold for 20 mins (I guess waiting for me to hang up). Well I've worked in a call center environment at a Department store. I know that if you place a customer on hold you'll get hold music. If you push mute then.... well I was on mute for 20 mins.

I purchased a gift card online and when I received the notification my order had delivered, I checked my door step where the other holidays gifts were placed and in my mailbox...no gift card. I contacted Kohl's customer service immediately. I was told I would have to wait until the next day to inform them that I had not received my order. Although I thought that was odd, I went ahead and called again the next day. I was told I would receive a refund for the cost of the gift card within 5 to 7 business days. The refund did not come so I called back providing the reference number I was given at the time of the original call. I repeated this process 4 times! The last call I placed I was promised I would receive my refund by January 3, 2020. This promise was made on December 20, 2019.

I wouldn’t even give them a star. I placed an order online Dec 26. Received confirmation the order had been delivered. I had not received the order and I noticed in confirmation order was delivered to a different zip code. I called Kohl’s 866-877-8884 spoke to a Kendra. Worse service. She told me to contact UPS and have them delivered it to my address. We went back and fourth. I asked to verify my address on file, she stated she couldn’t, I should know the address on file. She stated there's nothing she can do. I’m furious. I WILL NEVER SHOP AT KOHL'S AGAIN! I had to call my bank and dispute the charge of 82.50.

I had received multiple gift cards for a gift. I was shopping online online Black Friday and the website would not allow me to use more than one gift card per transaction. I spent over an hour on the phone with customer service to be told they would not even be able to apply more than one gift card to a transaction. After being told the system is not set up to allow that, I asked for any compensation for wasting my shopping time on black Friday. They only offered me $10 on a future online purchase. I declined, and told them I would not be shopping with them again. I had to pay an extra $40 to get the same product from Amazon.

My yes2you rewards expired yesterday. I called asking for 1 day extension and was told that it's fine to use it in the store because it's like Kohls cash with 10 days grace period. I shopped and only to be told that they can't take it in the store. I called back and was told I have to order it on the phone in order for them to be able to apply it. Went home and look for item to buy. Called back and was told no I can't use it. Very frustrating. I've always use Kohls for clothing but I'm going to limit spending there now. Also they now limit so many items on their discount offers.

After several emails and ads I'd seen, I decided to check out Kohl's Black Friday sales with their "Kohl's cash" offer. WHAT A MISTAKE! I had no idea that if I had to return an item (since they were Christmas gifts for my teen girl I assume I will have to as our taste differs sometimes) that my refund would be reduced by the ENTIRE amount of Kohl's cash used! So for a $20 pair of boots and $5 shirt I got a whopping $6 refund! Not to mention that I had to spend over $100 for that privilege! Two different order dates and had a return on each so I got NO ADVANTAGE at all for the hundreds of dollars I spent there!! I cannot believe they don't pro-rate the Kohl's cash on a refund. When asked if we could get something else I was told it had to be the same brand and price! Then to see their "hassle free returns" all over the web is just a slap in the face! I will NEVER spend another dime there.

Very frustrating that I placed an order online 12/12 for Christmas gifts and on 12/23 UPS tracking shows it as damaged, discarded and that they notified Kohl's. I've waited a week to see if I received a refund and it hasn't happened yet. After speaking with Customer Service, they said I must wait until Kohls receives the package from UPS, even though they also see it was damaged and not shipped to me --- why???? I mentioned that UPS states it's been discarded and Kohls said I need to wait and call back on 1/4/2020 to check the status again. In the meantime, I can place (and pay) for a replacement order. This doesn't make sense and Kohls is not handling it correctly.

11/27 ordered a pillow. 12/16 lost in Fla. I cancelled. Refund to be here 12/23. I called 12/24. Should have refund overnight. 12/30 called again. They will put in a request again. May take 7 more days. So waiting almost a month, never got a product and no refund either.

Had the worst Christmas shopping ever, buying sport shoes for my husband turned into nightmare. They send me wrong shoe size two times in a row, then online agent assured me I will receive refund as e gift card on my email within 7-14 days, then I followed up again. Was told that I will receive it by 17th of December. Now it is 22nd and no e gift card back, now contacted this worst customer service again and the supervisor is saying that they do not send e gift card, they mailed it and I will receive it in a month!!!! What?!!! Now I have to wait for month to get my money back plus I had the worst experience ever! Definitely will stop shopping in your store because you lie to people and then cannot fix the problem!!!!

Ordered a product on 12/11/2019 and website showed delivery by 12/29/2019. I followed up on 12/18/2019 and saw that website now showed 12/27. Contacted customer service and was assured it would be 12/19. Didn't get it; contacted customer service which now said it would be 12/27. I advised this would not be good and requested order cancellation. Kohl's advised they could not cancel the order. Just terrible service, plus I'll have lost money. This is unacceptable service.

I ordered a Seahawks jersey on the Kohl's website for my husband for Christmas, this was the main gift he has been wanting. Two days later I receive an email stating my order was canceled. The item I ordered in the same size that I ordered it in, is still listed on the website as "In Stock". So disappointed. I'm still waiting for my funds to be returned to my account but I believe Kohl's needs to do a more proactive job of keeping their website up to date.

I ordered some Christmas gifts online in the evening. The next day I happened to notice that I did not change the shipping address and that it was to my old address where I no longer lived. I called right away and spoke to an agent that informed me their policy is they cannot cancel nor change any information after 30 minutes of placing the order. I explained I no longer lived at that address and do not know the people who live there. He said he would try for an exception and said someone would contact me.

One star is actually too many but there isn't an option to go any lower, ordered two items that were shipped to my old address, I did go in and change my address so why did the old one stay on my account? Of course you have to call and talk to people in China to try and get any help!!!! Supposedly a supervisor told me she could see my address change in there and that I would receive a refund and my Kohl's cashback in the next 48 hours, nope, sure didn't get it!! Called back a few days later, no record of my call, go figure!! So the second time I called they just said, "Sorry, we aren't going to reship or give you a refund". So now I am out the merchandise and the money!! Do not buy from this store, they DO NOT give a crap about the customer!!! Have spent a lot of money at this store but never again!!!!

Placed an order on Cyber Monday using my Kohl's Cash. It was a big order and it shipped in 4 different packages. Long story short after almost 2 weeks of fighting with them for my refund I still dont have it. Had to forfeit my cash refund so that I can get my kohls cash to finish my shopping. Mind you I have literally spent almost 2000.00 this Christmas at their stores. After all of that their resolutions to my problem was for ME (the customer) to go to my local post office and to my neighbors to try to locate my package.... I WILL NEVER SPEND ANOTHER PENNY IN THESE STORES EVER AGAIN AND WOULDNT RECOMMEND YOU TO EITHER!!!

I ordered 3 pairs of jeans and had them delivered to my home so I did not have to drive 45 minutes to purchase them. Upon removing them from the package, I notice that the security tags are still on them so now I have to drive 45 minutes to have them removed. Employees need proper training if shipping items. So frustrating!!!

On Thanksgiving day I placed an order for Nespresso Vertuo Plus along with Aeroccino frother. It was available for 99 dollars. It was meant to be delivered through UPS on 2nd December. I did not get it then, after multiple calls to both UPS and Kohl's I was told that they can start an investigation only after 7 days from expected delivery date. I patiently waited on 10th of December. I called both these companies for an update, still no sign of the machine. I begged them to start an investigation which they finally did after me being online for 3 hours.

I purchased two jackets and three other items on Black Friday at a very low discount. Was super excited until they got to my house delivered and they were absolutely the wrong size I, too large. So I took time off work to go to the nearest store to return the items. When I went there they insisted that I paid for one of the items with cool cash or gift card. The last time I've ever shopped at Kohl's was years ago because of the same reason but I thought I'd give it a chance. The outcome is 4 days later I'm still waiting for an email confirmation on how I can return it by mail with the postage waived because somehow they did the transaction wrong and that is the only way that I can get my money back into my bank account.

My husband and I ordered a hot wheels roller coaster online which was shipped to my house damaged. I took three photos of all the damage and called customer service asking if they would like the proof, they told me it was ok and not to worry. Let’s mention I never even opened the boxes. I called customer service and they told me they would send a replacement and to donate the damaged item. I received confirmation back stating my replacement order was done and they would send an update when shipped.

I placed an order on kohls.com on 11/30/19 with Kohl's cash I had received from shopping in store on Black Friday. I received emails stating that my order had been shipped in 2 separate packages. The first was supposedly received on Dec 5 and the second on Dec 7. I did not receive either. I called customer service today and was told that it had been shipped to a previous address. I had changed the shipping and billing address at the same time. I was there was nothing the representative could do. When I asked to speak to a supervisor I was placed on hold for 30 minutes. I was then given the option to re-ring the representative I had been speaking with. When I chose that option I was then asked to leave a voice mail as they were not at home. Long story short...I will never again purchase anything from kohls.com!

I placed an order 12/02/2019. I needed this order for my birthday party 12/14/2019. All my paper had the correct size on it and they still sent me the wrong size. The first rep told me that I had to pay again to reorder with the correct size and they will overnight it. I ask for the manager. I’m so angry at this point. Why do I have to give you more of my money. She get in and can not do anything because the product are no longer in stock and they do not know when it will be back in. I have to call again. Are you freaking kidding me. Where is my order?! So someone got mine and I got theirs? This is so unfair.

I ordered 3 pairs of pants on 2 Dec. On 11 Dec I find out via FedEx that FedEx just received the items for shipping that day and that the delivery will be 3 days later than originally stated by Kohl's. Nine days to assemble and ship an order is not satisfactory in this day and age. Also when I called Kohl's customer Service to ask about the status, they could not tell me anything and said to just wait until the day after the promised delivery to file a claim. Pood customer service! I hope the pants are better than Kohl's business practices.

I ordered a Nintendo Switch as part of their black Friday deals since it came with $90 Kohl's cash. Seemed like a good deal. They created a UPS label on 11/28 and that's all they've done. They never shipped the item but marked they had in their system. After the expected delivery timeframe passed I called their customer service and they kept insisting it had shipped even though the UPS tracking clearly says UPS is still waiting for the item. They said they would do an "investigation" and email me what they found out. I got an email alright. An email that told me the EXACT SAME THING. THAT THE PACKAGE SHIPPED! IT HAS NOT SHIPPED! I've emailed the back pointing out the proof for the second time now. If they still say it has shipped I will be disputing through my credit card and they can deal with them. This is ridiculous.

Ordered 3 items which should have been delivered by 12/6. Due to negligence in packing item was damaged and UPS notified Kohl's. I called customer on-line service and was told to call back on 12/12. Say what???? As of today I have not received a credit on my account or any of the items ordered. Was told to just wait!!! This is the second time items shipped by Kohl's was damaged. Last year they rectified the situation by immediately sending me a replacement. I guess they changed their process because now I don't know when I might get a credit back or my order. Think I am done with online shopping at Kohl's!!! From a very dissatisfied customer!!! I would select no stars for satisfaction at Kohl's!!!

Worst customer service ever. They lied to me about how much my card was being charged and lied on the notations on the account. "Donald" is fraudulent. I am scared that he even has my credit card info. Every time I order from them there is an issue. I was supposed to get 15% off from a previous issue. He made up that I was getting $30 off. Said it would be $92.48 on my card. Got the email a minute late. They charged the full $122.48. No 15% off! I called back. 20 min later I'm getting $20 refund. He had just made up the $30 discount (since that is not 15%), just to get me off the phone, then charged me full price. At first, he was trying to charge me 166$. I was like, that is $40 more than the total in my cart. He wouldn't let me speak to anyone else that might understand!

I have reached a resolution with Kohls.

I get a lot of the basics from Kohl's. Clothes, especially casual wear for instance. But I also get most of my shoes there, kitchen items, bath and bedroom linens, even jewelry and watches as gifts. It's amazing all the things they carry in store and on-line. Prices are great before you factor in discounts and Kohl's cash, and then they're just redonkulous!

After being influenced online to check out Kohls Black Friday deals, I place a $150 order on November 28, 2019. The free shipping and the 15% "GIVETHANKS" discount made this a fantastic deal (or at least I thought so...). Order delivery date from CA to WA was December 5. On December 5 at 5 pm PDT I spent thirty (30) minutes on the phone with customer service. Not only did the package never ship, Kohl's would do nothing to remedy the situation until December 7, two days past the promised delivery date. They would not allow any further escalation of the issue.

I bought an item for 399.99. They sent me the wrong item. They refused to send the correct item. Said the sale is over and I have to now pay 499,99. I ordered it at the lower price and they sent the wrong item. They said they were sorry but couldn't honor the price. Their corporate rep called me at 11 pm on a work night to say the exact same thing "Sorry but we can't help you". I repeated. You made the mistake and sent the wrong item. All I got was "Sorry we can't help you". It's more expensive now. They were rude and didn't care that they made the mistake. I will never shop at Kohls again. Very bad experience. Im still in shock over their statements and the late night call. I will be writing reviews and reporting them to the better business bureau. This site makes you rate at least one star but they deserve no stars. Horrible customer service and horrible return policy.

I have issue twice with Kohls online ordering and I lost $350 with this company all together. 1st time I order online $50 gift card for Mother's Day and emailed to my mother in law. She never received it. I was in moving process and was not able to call right away. I called Kohls customer service, and they told me, they can resent me. I told I will get in a month. I waited for a month and called them, they said I should wait a week more. I waited 3 weeks. Now, they are telling me they can only email to Original email address. I told them it is not active. They said they can't do anything because it is not 6 months. Is this my fault that their system suck and customer service agent don't know what to do.

Fellow Kohls shoppers, BEWARE! I You are nothing more than a number. I say this as I have been a loyal customer for upwards of 20-years and a cardholder for nearly as many. Without prior notice from Kohls, my account was closed and reported to the credit agencies. Their direct and voluntary action, caused my credit score to drop substantially. As you know, your credit history is a huge variable in the way you are viewed by all the credit agencies. Kohls has no trouble soliciting me daily via email, but they claim that a call or email regarding their intent was not their responsibility. That's simply bad business!

Like many others, I had the unfortunate experience of not catching an old address on an order I placed. When I called for help, simply said too bad, absolutely nothing they could do to help. I called UPS and they confirmed that indeed Kohl’s was the only way to fix the problem... all they needed to do was create and submit a new shipping label. Easy. I’ve been a faithful Kohl’s customer and credit card holder for 15 yrs. No longer. They lost my business for such hands off way of doing business. Kohl’s said that I should call the people at my old address and ask them for the package. How the hell would I even know them?!?!

Called Kohl's because my order didn't go through and the price changed on an item. I spoke to SNOW who said she would refund my credit card the difference of the sale price after speaking to a manager. So I place the order then I get an email from kohl's stating an inquiry was submitted to customer service dept on my behalf. I then get another email stating they can't make price adjustments and thanks for my understanding. I respond by asking then why did the customer service rep say she personally was refunding my credit card the difference?! HORRIBLE customer service and I'm returning my order so they won't get any money at all for my purchase. You don't want to honor your word?? Then you get nothing at all. TRAIN YOUR EMPLOYEES BETTER AND THANKS "SNOW" FOR LYING.

I placed an order on Friday online. And Received a delivery date of Sunday December 1st. Needless to say I did not receive my order on that day and now I'm being told that I have to wait until Tuesday to receive my order. After placing the order I had plans to take my family to Disneyland for 3 days. I paid for the tickets already and now I'm finding out that I can't return those tickets and because I have to wait an extra 2 days for the package I won't be able to use them.

BEWARE! It gives me no pleasure to rate this card with no stars. The store and prices are great and having the card has additional benefits for points and pricing but the credit service itself has major issues. At the Kohl's cash register when checking we were checking out, we were encouraged to apply for the card, we were immediately approved, used the card right then for the additional cost savings and because we had the cash on hand decided just to go ahead and pay the amount charged to the card right then on the spot and not receive a bill later.

Ordered at few seconds after midnight early Thursday. PS4 Black Friday deal at $199. In stock it said so I’m good. Don’t have to go to other stores or online anywhere else. Wrong!! Get an email 5 days later....order canceled. Not in stock!!! Really. After all other Black Friday deals are gone everywhere else....now you tell me. If I’d known I would have fought the crowds to get. Now $100 more everywhere else. Customer service just tells me I’m out of luck. Bad bad service practice.

I have been SCAMMED. One of my worst customer online buy experience I have ever received. I ordered the Nutri Ninja® Blender DUO with Auto-iQ™and went to pick up and drove all the way to Wylie to pick the item and this is what I get. It's been used and beaten up by the previous owner. I asked the customer support at the store. They just stick the tape and gave the box to me. KOHL'S please increase the standards for online purchase.

Made online order. Charged for order. Some items send separated. Recharged card two additional times from my account. Spoke to supervisor. He said, "Unfortunately that's the way it is." I said, "What if I had a check that was out there and bounced? Would you had paid the fee?" He said no. Exactly my point. Taking money from people account is not good especially when they are not aware of the charges even if the order is split up from the initial payment. It's not a good consumer satisfaction move at all. We as consumers must not be subjected to Kohl's ways of doing business. We expect to pay one time for the merchandise. Just because it's not available don't mean to charge a card more times to satisfy Kohl's bottom line of sales. Now our money tied up until preauthorization fall off 3-7 days really. I will be contacting corporate soon as possible. This is unacceptable.

I ordered grandchildren holiday day gifts online at Kohls.com; I changed the shipping address and verified all information was correct. Somehow orders went to old address; spent e hours on phone to every Kohl's department and was told there was nothing that could be done as the 30 minute change of order was past. I was told to contact FedEx, USPS And UPS which I have tried (will try again Monday). It is hard to believe that a fulfillment center can't do anything; years ago I worked at a fulfillment center and I was always able to contact our shippers and Help. I will be calling Kohl's Corporation on Monday.

Kohl's usually have my size if not I can order them online and fit. Usually I can find most everything I need in this store now that they closed our Herberger's. They have shoes, socks, underwear and kitchen supplies and household goods.

Went to return an Amazon package of something I did not order. Not only did they not accept it but they said there was nothing we could do. I had the email saying to take it to Kohl’s with all the details. Never shopping there again, you guys are the absolute worst customer service ever!!!! Had to give at least one star. This experience deserves zero stars!!!

Kohl's shipped my presents to the wrong address two hours away and their customer service in the Dominican Republic refused to help. They told me too bad, money lost. Not their issue. Kohl's would not reship or credit us for their mistake.

The Jean's fit amazing. I usually buy them on sale. They last a long time and are worth every cent. The makes put alot of work into them. The stitch is heavy duty and the material doesnt fade or falter.

I am very, very disappointed in Kohl’s today. I received an email about early Black Friday specials, so I went into the store to make a purchase. The price in the store was a lot higher than what was shown in the email, so I asked a store clerk about it, and showed her the ad on my phone. She did not seem to know why there was a difference either, so I decided not to purchase it there. On the way out of the store, I talked to another clerk, and she advised me that the early deals were for online purchases only, so I decided to leave and make the purchase online. (My fault. I guess I misread the ad).

I placed an order online but while entering the zip code, I noticed that one digit was incorrect. While trying to correct it, the order processed. I immediately went to the "My Orders" tab to try to correct or cancel the order. The link would not allow me to do either. I called the customer service number. During the greeting, it states that "Orders placed more than 30 minutes ago cannot be cancelled. It has been 2 minutes. I spoke with a representative, then a manager, who told me I CANNOT cancel an order nor change it, even though 30 minutes had not passed. I was told (And I will post the recorded conversations to social media, along with supporting screenshots) that "nobody" can cancel an order, even though it's going to be delivered to the wrong address. It is UNETHICAL for this company to make a recorded statement that you have 30 minutes to cancel an order, then NOT ALLOW a customer to cancel an order at all, under any circumstance.

Just had a bad experience with Kohl’s Department store in Sterling, VA. I was looking for luggage and found one I like on sale. We went to the store and tried to buy it (in stock). They told us the sale price was online only. We were OK with that. We tried to order it online in the store and tried to use customer pick up. The online order wouldn’t let us select in-sore pickup even though we had it in-hand. In fact it said that no store within 20 miles had it. I talked to the store manager, Anjana about giving me the sale price since I needed it right away for travel. She blew me off and said that she could not honor the price because everyone will come into the store asking for them to honor online prices. This is such a lame excuse. They just lost a customer forever. I called Kohl’s customer service and they said that the store manager should have honored the price.

No one speaks good English. Hard to understand. I'm pretty upset. Called about an order that was not calculated right. A person took order over the phone. Took my Kohl's Cash off first then 25%. Overcharged me $31.37. Have acctg degree. NO MORE KOHLS.

I have been a Kohl’s customer for a many years. I have never had a late payment. Recently I went to work out of town, and mailed my bill in instead of paying it online. When I got back from my trip I saw that there was a late fee on my bill. I panicked and called them immediately. The guy on the phone said that since I had paid it only a couple weeks late, that I would not be reported to a credit agency. Suddenly my credit rating falls 100 points. I have no idea why. I find out they reported me. I called to ask him why they reported me and the guy on the phone said they didn’t that everything was fine. So both of the customer service agents lied to me. I really don’t wanna do business with these people ever again. I know I have a ding on my credit because the check got lost in the mail and I had no control over that.

Where do I start? I purchased my mother a kitchen table/chair set online. Filled out the info billing, etc. not looking at the shipping because I assumed it was the same as billing unless you change it yourself. I don't know the time from when I purchased to when I received the email but they say it was after a 30 minute modify or cancel time frame. I checked my email and it showed the shipping address for a location I don't live at anymore and in a different city altogether. I then call C/S for help to change the shipping info and they state there is nothing they can do, but tell me all I have to do is call the courier and have them change the delivery location so I was satisfied until I called the courier and they state that it has to be the company and or shipper that can modify the shipping info.

Ordered a table online and it came damaged. Been on the phone an hour and a half...with customer service agents who can’t speak English... A friggin hour and a half! Can’t replace it for a month, can’t get a refund For over a week either! Refuse to expedite a new one! Buy Amazon! Stay away from Kohl’s for online orders!

While checking out at Kohl's they were pushing for a Kohl's card for a discount. I didn't want it at first, but they were insistent, so I took it, but I was told that they need to check my credit. I asked them if it was a credit card they were giving me. Only then they told me that it is a credit card, but it's not a hard check they're running, no problem. Later that evening I get a message from my credit reporting agency, that Kohl's ran a hard inquiry on me. Unbelievable.

Ordered a outerwear jacket from Kohl's via internet last week. Have ordered via internet for store pickup from Walmart, Penney's, and Target without incident. The email informing me that the order was ready specified "photo ID and this email." This assumes that I have a printer, but I suggest that not everyone with a computer has a printer. So in order to follow their instructions and not show up without the email and have the pickup refused, I went to a local library and had the email printed. Of course I discovered that what printed was not just the email but 2 pages of ads. Went to the local store only to find out that they did not need a copy of the email, just the order number and an ID. Don't understand why the IT dept. and the operations aren't on the same page.

I placed an on-line order. There were 12 items total. We had recently moved, so requested pick up at the store. 8 of my items were shipped to the store for pick up, the other 4 items were shipped to my previous address. When I called about this, they said it was my fault, that I needed to check each item to be shipped to the store. I don't recall seeing this, and doesn't make any sense as to why 8 of the items would have been sent to the store and not the other 4. Their shopping cart is not specific about this. But what floored me is they refused to ship the items again, but this time to the store.

Kohl's wants you to believe that they have outstanding customer service. The people are fine, but the service is still far from outstanding. Aside from problems using Kohls.com (items being mysteriously lost from the shopping bag, etc.), here is the most recent example. My wife opened a charge account with Kohl's back in 2000. We have been MVC customers for 19 of the 20 years we have had the account. She died in June of this year, but I continued using the account and reached MVC status for next year.

After looking at 1000 rings, I found my dream wedding ring at Kohl’s Online. It was a $7000 ring on sale. It is a stunning ring; however, a diamond fell out on my wedding day. I had a beautiful, flawless ring for a mere 3 hours! Although Kohl's promises a 160 day guarantee, they refuse to honor it because it is an online only item, without paying several hundred more.

On Oct 1, 2019 I called customer service to advise that my payment would we late because on recent unemployment situation. They advised no problem. We can post date a payment & everything would be fine. At the end of Oct I gave them a call to find out why my account had been closed since 2 payments had been made on the October. At that time I was told that the representative I spoke with Oct 1st reported my account in bankruptcy, which it is not. I have spoken to 3 representatives since them, none of them have bothered to “pull the tape & listen to the call. Now when I look at my credit report my score has dropped 75 points because they placed my account in collections for no reason. I WILL NEVER SHOP AT KOHL’S AGAIN????

I went on my credit report and found my account was closed due to inactivity. I did not get notified of this situation. I used my credit card last Christmas. I went to store and applied for a new card and as denied. I tried doing online and because I did at store was unable to do. I called customer services and got the run around. They informed me it was in review by their team. Very dissatisfied with this whole situation and having to go through the process all over again. If this is your procedure then your store is not worth it. You need to review your policy for inactivity like notify your customers and don't let them find out by reviewing their credit report. Very aggravated and left message for upper management with my information. Let's see if I get call back.

My wife purchased a skirt at the Port Orange, FL store. It was the wrong size, so they ordered another and had it delivered to the store. The manager is the person who took care of this transaction. We received an email that the skirt had arrived. My wife went to the store to return the incorrect item and pick up the new. She was informed that the skirt wasn't there, it could not have been delivered to the store because that is not how they do business. She then returned the wrong size item, and they charged our account rather than credit it. As of this writing, we have 30 minutes invested online, and another 30 on the phone trying to remedy, and it still is not resolved. Will never set foot in a Kohl's store again.

I ordered two pieces of merchandise from Kohl’s. I returned them and have been waiting a month and a half for a refund on my Kohl’s charge card. They claim 7 days, but that is a lie. I’ve called 3 times and they keep saying they will process it and after 7 days it will show the credit on my card. I will NEVER buy anything from Kohl’s again. They lie and keep giving you late fees. I don’t even have any of the merchandise. They should be ashamed for what they are doing.

First of all I'm disabled, on October 28, 2019 I placed a order online, after placing the order I realize the order did not have my correct address for shipping nor did it have all my kohl's coupons. I called Kohl's right away to discuss my issues and was told there was nothing that could be done the order was all ready in fulfilment. I inform them that the order was going to the wrong address and it like they didn't care. This is Kohl's fault for not updating my correct address information after I had call to update all my new information upon moving. I spoke with several customer service members and got the runaround. I will no longer shop with this store or pay for something I will not receive. Sincerely, Me **