Kmart Reviews

I don't normally ask for discounts unless it's an item that I can't find easily otherwise. I didn't originally find what I wanted, but found 2 sets of 4 melamine cups, one had a single broken cup. These I let my children use instead of glass. I asked for an additional discount for the 1 set and was only offered 10%, he didn't speak to me, or I would have at least reasoned that a 25% was more reasonable since it was 1 of 4 cups that was broken. Because of principle, I did not purchase the 1 set, and am dissatisfied with how the manager handled such a small purchase.

I bought something online. The picture show a set of patio and when I pick up my order was just the table and nowhere in the order said I was paying only the table. In the email confirmation said "one or more item may not be in stock. Your order will be available until Sept 16". Very disappointed.

I decided to go to Kmart in Gresham in my pajamas and I had the "security" people follow me around. They think nobody sees them, but we all do! I then decided to return something and the manager treated me like I was stupid. This is not the first time I have a bad experience! One time, I bought "10k gold" chains and it was fake (turned my neck green) along with the 1/5 ct. tw diamonds. Do they think we are stupid? How is this place still open?! They should improve big time. And in desperate need of security people who know what they are doing, you aren't super spies or invisible! Follow the real thieves not an individual with pajamas!!! Ridiculous.

I have been to this store for the last time. I can understand incompetence, but rudeness and even complete disrespect is uncalled for. I talked to the manager, and I can see it starts at the top. She wasn't interested in how her employees treat customers. I can see why Kmart stores are on the way out, the sooner the better.

In April we decided to use Kmart Why Not Lease It program, so we asked an employee how it works, and what the service fees were etc. No employee seemed as if they knew how it worked, or how the fees applied, but did however pull out some card that supposedly shows how much you would be paying once it is paid off. Which from my experience was really wrong. It did seem kind of funny that they were trying to push the why not lease it program at us but still knew very little about what they were even showing us.

I went into the Kmart at 102 Hicks Drive in Rome, GA today to buy my sister and mother a new outfit. I am becoming a doctor so I bought a new watch to count pulses and what not. I BOUGHT the watch, sliding my debit card and receiving and receipt - at the jewelry counter. I then walked around the store with my mom and young sister to buy them stuff. After purchasing all of my items ($140 worth) I went to leave.

I bought a battery powered razor from Kmart in Easton Pennsylvania. When I got it home and opened it the item did not work. So I took the cutting edge off and found it had hair inside. This razor was used and returned then put back on the shelf to be sold again. First selling used items at full price. Second the customer service representative tried to explain to me that it was the manufacturer​ (Wow what bs). Third cannot get in touch with Kmart corporate; their 800 numbers only lead to sales and service. I wonder why?? (Maybe too many phone calls like mine).

Two weeks ago I purchased an adjustable desk chair for my grandson. Pulled it out of the sealed box and it was missing parts. The parts are on the sealed card, but several parts were missing. Packed it up and returned it to the store, at which time I grabbed another sealed box. Came home, unpacked, and discovered the same situation - missing parts.

Try to return my kid's DVD play to Kmart store 3071 Toms River NJ that did not work. He told me I can't because it was out the box plus he looked drunk. It's not the first time, store was dirty too. He needs to be fired. He can't keep the store clean.

I bought my husband a gift. I wasn't asked if I wanted the receipt email. The cashier just decided upon himself to keep hitting the button on the pad. Buttons I'M supposed to answer. Next thing I know, the receipt goes to my husband's email. Totally ruined the surprise gift. Will definitely think twice about shopping there again. Sears does the same thing.

On July 5 I purchased some school uniforms. I did it early before school started because I wanted to make I was able to find what I was looking for. My issue is I didn't know I had thirty days to return the product for a refund. My child attends a different charter school which she cannot wear the colors I purchased. I had tried to go in the store and return them in which I was told I needed to go to Sears and that was in the thirty day period. I have just been getting the run around. I was informed of the policy when I called the number on the back of the invoice. I do understand the policy, I don't understand why I am stuck with uniforms and lost the money I have spent on them. If that's the case, I should at least received a store credit.

Had tv 16 months, bought 24-month warranty making warranty 3 years total. I called and they sent a service tech out 9 days later and tech determined screen was bad on this 42-inch RCA. He called Kmart and told them the problem.They said they would issue a buyback and mail me a gift card for the full price of the tv. They said at first they would mail it in 5 to seven days. Then 8 days ago they left message saying it would be 7 to 10 more days. Still waiting.

I purchased two tablets on lease it program. I have been Given the run around and customer service is not doing their job or the recovery program with. Why not lease it. I have called several times and emailed. No response or they keep telling me we will email and they will get in touch. They haven't.

I have been a valued customer of Kmart and Sears for many years. I am also a cardholder of a Sears credit card and a Sears MasterCard. Kmart and Sears has/HAD always been my favorite place to shop. On August 28, 2014, I purchased a trampoline for my niece. She was so excited to receive it. She loved her trampoline. She would jump on it from sun up to sun down, until July 19th, 2015 - it was damaged. I called the Kmart that I purchased it from on July 20th. This Kmart in Monroe, NC is in the process of closing down. They were very unprofessional, rude, and they were not much help at all. I had some personal things that came up shortly thereafter.

You guys have to be the most incompetent people on this planet! All there was to do was update or cancel the item all together before it shipped! If Kmart was going to employ people from another country to service Americans they should have at least ensured that the geniuses speaking to their customers could at least offer exceptional customer service. This is why Kmart and Sears will never be able to compete with Walmart, Target, or Amazon!!! This is why there are over 200 stores closing! This is why soon there won't be any store fronts and hundreds more of Americans will be without jobs! Thanks Kmart! What you do is sub-par! What you sell is sub-par and your brand sub-par!!! I was once a loyal customer because the store is in route.

I would like to file a complaint concerning the second glass table we have bought from Kmart and have had it shatter.

I ordered online a guardrail for my daughter's delta convertible crib on July 24th. I asked that the item were delivered to the Kmart Store in Lodi, NJ as it was supposed to be faster in that way. I was supposed to be able to pick up the item on August 4th. That day passed and I was still waiting for the "ready to pick up" email message, which came today a minute before of receiving another email message saying that my order was canceled as per my request (something I didn't!!!). Three days ago, I called Sears/Kmart customer service to find out what happened with my order, they told me to go directly to the store and ask over there. I waited until yesterday to go giving them more time. When I arrived to the customer service in the store, the person "in charge" asked to go to one of the cashiers. I did that and the answer was they didn't know and I have to go back to customer service. I did and nobody was there.

WHAT CAN YOU SAY KMART??? Got this item last Saturday the 8th of August @ Burwood. I used this to my car. My car is not toooo old old but the last charger I got before was good but this time naaaah... I put it in then after that I wanted to take it off but couldn't remove it. I tried again and this is what happen. I just bought it for 10 dollars but look what damage it give to my car. So disappointed.

Over a week ago I ordered a trampoline online for an in stock, in-store pickup. After not hearing anything for 24 hours I called 1-866-Kmart-4U to get an update. The only response I received from anyone is that it is "in process". They keep on telling me there is a "back office" that deals with these issues, that no one has a phone number to. It is disturbing how unhelpful this company is and concerning that they choose to give customers the runaround, instead of helping.

Worst customer care I've ever experienced. I drove 50 miles to do the Tide, Downy, Hanes deal. Hanes for children of that matters which clearly it did not as my 2-year old was screaming by the time we left. Sat in line for an hour while they ran around the store trying to figure out what deal I was talking about. My husband had to run through the store leaving my daughter in the cart screaming because your employees assumed I was a liar. So I did 7 transactions, HAD 15 IN THE CART TO BE DONE SINCE I DROVE FOR FAR. Only 3 of those produced the 10000 in points.

I was home one night when I heard a loud crash. Went outside and saw glass all over the patio chairs and the ground. Luckily me or my family wasn't using it at the time. I bought my set about a year ago so I'm not sure if I still have a warranty. The Lazy Susan at the top didn't break just the main table top.

I purchased this Slim Case for iPad® 3 and iPad® 4 online for $24.99 using my reward points. When I go and pick it up in K-mart, on the cover it says, it is on clearance for $10.00. I told the store that I paid online $24.99. Store said, they cannot do anything and I have to call online to price match. I called online and spend 45 minutes and they said, they cannot help, I have to go back to store and work with them. Basically, Sears and Kmart store and online cannot help me and they asking the customer to deal with it by pushing back and forth. Someone in Sears or Kmart have to take this kind of things seriously and train their customer service to better assist the customer otherwise, you lost one customer already and you will lose more. Hope this helps others.

I was in a Kmart store in Bluefield, WV. I went there to get the special on Crayola crayons @ .25 cents 24 count, and Westcott scissors 2 in a package also for .25 cents, and Filler notebook paper for .25 cents - a 150 sheets per package. Took my items to the checkout and they rang up full price. They said that was not the ones they could sell for the ad price. However, on the frontpage of the weekly ad it clearly states these prices. Why is Kmart not honoring what they are advertising? Date of ad came out in Sunday newspaper August 2 thru August 8, 2015.

Purchased patio set. There was a 5 year warranty on frames. All 4 chairs broke. Told by K-mart had to go thru manufacturer. Manufacturer said that because we purchased it on sale the warranty was voided. Asked where does it state that and was told nowhere. K-mart stood behind the manufacturer. I believe the consumer has the right to know, I think that is fraud. Had all of the proper documentation. Original receipt, pictures, warranty card. Numark is the manufacturer and they advertise they build quality products for k-mart, Sears, Lowe's, Target and others. All discount stores.

I was about to pay for my items. Clerk said to wait a minute. She take about three minutes to put in the register what the previous customer didn't do. She did say "hi." After I swiped my card to pay and after I thought I clicked yes to complete the purchase, I entered no by mistake. She said that I need to reswipe my card. I mentioned that I thought that I clicked yes. She said "if you clicked yes then I wouldn't asked you to reswipe my card". It surprised me how rude she said it. Then when the transaction was done, she didn't say thank you or anything. Years ago before Wal-Mart became the do it all department store. K-Mart had friendly clerks, managers etc. Now I'm thinking "why are they even still open?"

349 Orchard Park Rd, W. Seneca, NY 142224. WORST CUSTOMER SERVICE. Took me 20 minutes in line to get mispriced sale items cleared up. When items rang up wrong I asked cashier to cancel the sale and take care of other customers (had to ask her twice) while prices were checked. So, when problem was cleared up and I was ready to be cashed out I had to actually ask her to cash me next. WELL, the next customer in line had a HUGE problem with that because he had 1 $3 item and told me he didn't care how long I waited. That it was MY FAULT the line was held up... HUH?? Not KMart's fault?? Cashier ignored me and took care of the rude customer while a "manager" stood by and allowed her to!!! Told her to keep the merchandise ($65-70) and walked out.

I ordered 2 boxes of Seal-a-Meal bags on June 18th and was told the warehouse could not find the order. The order was never delivered. When I contacted Kmart I was told the money would be returned to my bank account. I have contacted Kmart twice and still waiting as of July 14. The money was to be put in my account 3 to 5 days after July 3rd - still no money. I will never order from Kmart again. I will also be calling the BBB to file a complaint.

I went to the Kmart in Huntington NY and I will never again. This place is bad the lines are so long, the registers take forever, the managers have attitudes, the aisles are a mess. It looks like no one ever cleans. The only reason I went was for the electronics and they have nothing worth buying. I was looking for some video games for my son and the nice young brown-headed girl that was back there stocking shelves mentioned that they don't sell games or systems anymore. She saved me so much time that day. She was probably the only person in the whole store I have not had a problem with. I went a few weeks ago and asked for games and some older man just pointed and said they are all that way. He wouldn't even show me!

Order placed for $41 on Saturday. Sunday bank account charged $83. Customer Service gave me no option except to refuse shipment when it reached me or take shipment to local store for refund. Would not issue adjustment to account. Refused to correct overcharge.

Kmart "cora" patio furniture glass table shattered for no reason. Purchased 5/815, broke on 6/30/15. When store where purchased was called they refuse to replace. Referred to 1-866-kmart-4u. Took 3 tries to get through to person. Given another number to call 1-888-289-8616. Told to call manufacturer 3 numark 1 800-475-4652. Was hung up on when didn't participate on vacation survey. When I called Kmart back was told that there is no warranty on glass table tops.

So I bought my daughter an above ground pool from K-Mart for Christmas in December. I live in Cleveland Ohio so we are not putting up any pools in January. I just put it up last week, filled it and then noticed that it is leaking. I contacted the manufacturer and was told that I needed to call the store I purchased this online. The store said call online customer service. They proceeded to tell me to just buy another pool and they are not willing to exchange it for a undamaged pool. I never once asked for my money back. They have been exceedingly rude and not helpful at all. They have no record of the purchase at all and are now telling me that I did not purchase the item from them. I have issued a complaint with the BBB and I am disputing it with my bank.

I worked at Kmart for 3.5 years. 3.5 years of my precious life wasted from ages 19-23. I gained weight, lost skin elasticity, gained cellulite and spider veins on the back of my thighs. Why? Because, working at kmart is beyond stressful. You can never do enough for the employees or your boss. And to the person who was upset that they didn't receive the merchandise that was on exhibit for a discounted price, be grateful. At the store I worked we weren't even allowed to sell the exhibits. It's the year 2015 and many stores have stupid rules which the employees have to adhere to and the customers hate. Deal with it.

I am writing this on the perspective of the employee. I worked in Kmart in a supervisory position so let's begin. First of all, if anyone out there thinking about joining the Kmart team, please don't for one. I never received any training, I had to figure out how to do things on my own or by asking other associates. Once you start - let's say you are a cashier - you have quotas to make in consumer reviews and ShopYourWay member cards. If you don't make quota, they threaten to write you up. Now I cannot speak of all the Kmart's but the one I worked at, the manager is very disrespectful to associates.

Today I visited the Oakwood Kmart where I waited 67 minutes on an attendant who didn't know that the item - a hammock were out of stock. He got the manager ** who rudely stated they don't have new ones but could have the floor sample. The floor sample were dirty but I were prepared to take it if she'd do something better on the price, I had already picked up 6 patio chairs for $40 each, she said loudly to take it or leave it. I left everything and would never visit that store again. Thanks.

I asked that I receive my order by the 24th and I made sure the rep confirmed before I gave my payment info. They charged my card then I found out I wouldn't receive the order until July 1st. I asked many times that they cancel the order since they lied and they would not cancel the order.

I purchased an outdoor patio set last yr. End of season clearance. It was stored over winter. We put the set together which consisted of a 6 ft tempered glass table and 5 chairs. May 30th I came home to the glass completely shattered out of the table. We purchased it at our local Kmart.

I am a frequent Kmart.com shopper because I am disabled and it's difficult to leave my house. I am also a shopyourway max member because I shop on Kmart.com so frequently. Lately I've been getting emails saying I have $10 in surprise points to spend on a $60 purchase and $15 on a $45 purchase etc but these points never show up in my account. They all come in different emails with different expiration dates. I've written to shopyourway and they've only honored less than half of them. Twice they gave me the points and once they made me pay out of pocket and then credited me with points saying they couldn't refund cash.

Over a month ago I purchased a piece of furniture from Kmart online for their home delivery service. The item has never come. I have called customer service now 4 times for my refund and each time I have been told they are looking into this and I will receive a phone call or email within 24 hours. I have yet to receive a single phone call or email back from them. I have no furniture and they have $536.99 from me. I will be contacting a lawyer come Monday morning.

We needed a new TV. I went to Wal-Mart and purchased a Sony 24 inch on sale for 138. When I got home my husband was upset because the TV was not a Samsung so I was going to work and brought the TV with me and was going to drop it off at Wal-Mart. The return not open, so as I was coming down Broadway I saw Kmart. I thought I would come in to see if Kmart has Samsung TV 24". Well it was 6:45 in the morning and I was in a hurry to get to work at 7. So I begin looking down the TV aisle. Well they had on sale 32" Samsungs for $219, and only two left. Well I ask lady at a register if one could be held for me till 8:00 pm when I get off. She called for the supervisor, and said she had been here at Kmart a long time and could probably help me.

I can't tell anything about the item I didn't get. Online Kmart is fraud. DON'T WASTE YOUR TIME! I ordered to pick up TODAY (which was 05/16/2015) they took my money from my account in just seconds, it's okay. After I contacted to the workers to different 2 stores to understand when approx could I pick up as it was Saturday and to go to the mentioned stores was too far from my home and I needed to manage the time and get there before the store will be closed. Why I choose those stores because before my purchase there was mentioned "PICK UP TODAY". Anyway, after several calls to 2 stores they said "its pending and usually it takes about 24 hours to pick up orders". I said "I am sorry it's a baby bedding set, which I collected from 2 different stores of KMART as because it was TODAY PICK UP!!! I am with my baby and it was so hard to go and look for the product in stores. That is the point why I ordered ONLINE!"

In fairness, I haven't tried to return the jewelry. BUT I've been around long enough to know what their excuse will be. "How can you prove to us that this is the same necklace that you walked out with?" So therefore, I don't feel the need to waste my time and raise my blood pressure at the same time. What happened was this: I don't normally buy my "real" jewelry from Kmart but I have to admit that their little ad campaign about the 70% off always catches my eye. I'm not stupid by any means. I know that they mark the price way up before they take the 70% off but I took a look anyway and it wasn't the first time. What I did notice about them is that they have a lot of nice "costume" jewelry. You know? Plated gold over silver, diamond chips. I do like and buy that sort of thing at times BUT when I have a little money I like to buy real gold.

The ring I paid for was not the ring I received. I was not aware that the wrong ring was in the box upon purchase and the store stamped my receipt "all sales final." I feel that I am due a full refund of $802.49.

I bought my patio table from Kmart at the end of the 2013 summer season. We have had it up for not quite a year now. This morning we heard a strange noise, went out back and the table top had exploded. Most of the glass just dropped, but some shot out.... around and into the pool. Now I see that this has been happening since 2000??? Fifteen years of exploding glass and it is still being sold? Disgusting. Of course I do not still have my receipt :o( Who would have thunk?

I ordered 3 sets of corelle splendor dishes. I received 2 sets of corelle splendor and 1 set of corelle simple lines. I contacted them and was told that in 48 hours I will receive a label to return the wrong one. I was told that I will have to reorder the wrong one for the correct one and that will take 5 to 7 business days and by the way it's not on sale anymore. Too bad for me. They said they have no way of replacing the incorrect item for the correct one. Is Kmart in the 21st century? Something is wrong with their customer service especially when they make a mistake. I was treated like I made a mistake. My suggestion for all Kmart customers, GO TO AMAZON. You will be treated like royalty and they will never make you feel like you did something wrong.

In the last three years I have spent thousands of dollars at Kmart. My refrigerator, washer, and dryer have come from them. I have bought two game systems and dozens of games. I went out of my way to do ALL my Christmas shopping from them. All in an effort to avoid Walmart and help keep Kmart in business. As of today I will no longer shop there.

Ordered a breakfast nook, took 2 hours to put together but fine since the price was reasonable. 4 pieces were broken/damaged, one being the separate bench that people have to sit on - a safety hazard. Just wanted the 4 pieces replaced. 3 were aesthetic and I could live with but the bench is important. Rep said I had to dismantle the entire thing, arrange pick up, do full return. They could open a set there and send me the parts instead of requiring me to disassemble the functional items - it's a LARGE piece and my time is valuable too. And if they sent a replacement I'd have to disassemble this one and reassemble that one - for the smallest part of the separate bench - makes no sense.

I wrote a letter to the CEO of Kmart to explain how I was mistreated and disrespect by the staff at Kmart. The letter I sent by certified mail was refuse. I have several items on layaway with Kmart and my complaint should be heard by the CEO himself. I have been a loyal customer for over thirty years with Kmart. I especially like Kmart for the year round layaway which we know Wal-Mart or Target does not offer this. I am a shopaholic and on a fixed income I spend hours online comparing prices and I must inform you how bad and rude your employees treated me.

Purchase an auto battery on 3/25/15 - then on 4/8/15 I tried to return auto battery "core" for $15 credit. I was informed K-Mart only gives 7 days to return a battery core. No return money & and what do I do with this Lead-Acid battery core? Most business give months to return battery core - this part is only going to be recycled for lead. Now I am stuck trying to get rid of a lead-acid battery core. My cash register receipt is #**. This is at Big K-Mart #3127 5665 N.Rosemead Blvd. Temple City, Calif 91780.

I was at the Big K store trying to buy futons for an apartment I just got. They had these signs posted on the boxes of futons, 99.99. We told the assistant the helped us load them that we didn't want to get them upfront if they weren't going to honor the price. When we got there the assistant manager ** at the Jefferson Street Big K in Joliet Illinois told us that they had been marked wrong. We asked them to make it right for our time and she only said she would be happy to load the right ones that the price was suppose to. We asked her why she was not willing to make it right. She said her manager said they would not offer us anything. Because they were clearly marked Cruz futons. I am very upset that they would not even work with us on a better deal on the ones we already had upfront. I will never forgive my treatment for losing my time and not having anyone willing to make anything right.

My husband made a purchase back in Dec 2014 and we are now April 2015. And Kmart systems has been compromised and someone drained our bank account in one day! My bank said the charges were made in Missouri and I live in ca. They made a fake debit card and used atm to withdraw money. I will never shop here again!!!

The Kmart chain that I have known to love has been a saddening experience. From cleanliness to the overall customer service experience. Kmart use to be the place to get the best deals but my experience at Walmart is better.

I was fired over some member feedback that was not under my name. And the member feedback was true, but since the store manager ** and the two individuals are friends. And she knows the feedback was true. ** the HR, wow that's a joke, she also knows it was true also. I never got a verbal. Never wrote up. I was fired in two days. And yes I have hired an attorney because retaliation is against the law. Labor Board does not like all the out of dates in the store, people look at the dates. There was no witness in the room when I was fired. The store is 7028 Tifton, GA. I want my job back I didn't do anything.

I bought a car seat online and had it shipped to my house. When I opened the box the car seat was covered in animal hair and the manual was already removed and torn. It is obviously a used car seat. I contacted Kmart by phone and the rep informed me that it was shipped from a store and not their warehouse so or was probably a customer return. She advised I could mail it back and they "might" send me another one or "might" refund my money. No guarantee!

I consider myself as a dedicated shopper of K-mart. We are a family of five, who consume at least one to two cases of water a week. My complaint is, that in the past month the bottles have become quit flimsy and dented. THEY DON'T STAND UP STRAIGHT. This is the problem. Bottles falling constantly, water all over my table, etc. I think you should look into this ASAP. I don't keep my receipts.

I am receiving text messages, which I did authorize, but I don't want to receive them anymore. It is impossible to opt out. When you go to the site, it asks if you are a member. I put in every imaginable phone number, email etc. It doesn't recognize me as a subscriber, but I relentlessly receive these messages. I think this is illegal.

We visited and we are regular customer for Kentland Gaithersburg MD area. They put price $29:99 for piece in all bunch of carpet, when we took at register says $80. We said "why it is on sign $29.99?" Your Manager Sumar says "I don't know, don't care whatever written there" and can't sale with rude.....! Very bad customer service and attitude. We hate this kind of people at Kmart shop.

I hate that we don't have a Kmart in my area so I have to order through Kmart.com. My online experience with Kmart.com has been nothing but horrible. For some reason they keep putting my address wrong when they give it to UPS for shipping. It is never my address, which I put correct when placing the order, and this is the third time I been done like this with Kmart.com. The 1st time, they left my apartment number off and if it wasn't for UPS help calling around, I wouldn't have never got that package because calling customer service for help was like a slap in the face.

When going to my local Kmart to return clothing items that I had received as a gift, I obviously didn't have receipt since they were a gift. I was expecting on just getting store credit that I could use in the store for these items. I was told by a very rude employee that they cannot take items back without a receipt. These clothes had tags on them, were brand new and I can't even return them for store credit so I can purchase something else?? No. She said my only option is to get the EXACT same clothes in a different size. This is probably the worst return policy I have seen in any company! Terrible customer service. Those items should've been returned for lowest price and put on a gift card and then maybe I would've purchased something else along with my gift card which would have ended in Kmart making a profit. No wonder nobody shops at this place - it's only a matter of time before they go out of business!!!

I recently order a baby play yard off Kmart.com. After I placed my order I didn't get no response on my order after my card was charge. I called 1 866-562-7848 and was hung up on twice. So I drove to sears where they said they had the item, come to find out they didn't even have it. I cancelled my order because sears didn't even have the item and now they say I have to go through my bank to get refunded. Another CSR said it can take up to a week to be refunded - never again. Suggest you be careful when ordering off Kmart.com.

I recently made a purchase on Kmart.com on January 4th for a TV wall mount. When I received the item on the 7th, it was the incorrect item. I called Kmart customer service and was told that the correct item would be shipped and the incorrect item would be picked up when the correct item is delivered. I was told that I would receive a confirmation email within 24-48 hrs. On the 13th, I had still had yet to receive the correct item OR the confirmation email. I called Kmart customer service again and was told that there was no record of me calling on the 7th and that I would have to pay to ship the incorrect item back in order to get a refund.

I purchased a set of bath towels with matching washcloths (7 each). Within 2 months 1 washcloth and one towel started unraveling on one end. Took it back to the Kmart and they told me no replacement or refunds without the original receipt. The manager I talked to (Ana) hung up on me twice while I was being very polite and to the point. I will never shop there again.

I put a layaway in three separate ones. I paid on my children’s electric scooters first, then in two weeks I paid on tablets and my laptop.. At the end of the payment process it says click here to send a copy to email link, did not work for two. They claim they did not get payment. I got an instant text message saying it was made. They sent emails saying cancelled due to out of stock, then another saying nonpayment, then last one got cancelled. It’s 18 days later and still no refund and no refund for previous.

I ordered some adorable penguin ornaments online from Kmart.com for a friend who collects penguins for Christmas. I received them, in a bag, with no padding whatsoever, just inside a plastic bag. Of course they were broken. After checking online, they do not accept returns and I'm instructed to go to a Sears or Kmart store. I bring in all of my information, including the receipt and broken items and they can't find my order, with the number right in front of them. They called the Kmart corporate office and after about 30 minutes of wasting my time in the store, they told me a gift card would be mailed to me. Many weeks later, no gift card. I emailed with all of the same info and they said there would be a gift card in my email in 3-5 days. I checked every week or two and still nothing! Every time I talk to someone, email or on the phone, they assure me that I will be compensated, but almost 2 months later, Nothing! I have never been treated so poorly by any place I have shopped!

Kmart advertising Xbox one NHL 15 for 29.00 right now and for a few days now but it's not available to ship or pick up within 50 miles of me. That's like a Black Friday price but if you don't have it that's just wrong to advertise it. I called the store in Ofallon Mo and was basically told "too bad"! You might as well advertise it for 1.00 if you're not planning on selling it. I'll never step foot in a Kmart again.

I was paying for my purchase and noticed an item did not ring up correctly. This occurs often at this store. The woman asked to check on the item was obviously annoyed by the request. She called and said it was not on sale. I walked back to the area to double check and asked the woman why then did the sign say it was on sale. She was rude and walked away. The corporate customer service didn't seem to think this was an issue.

I purchased a dirt bike online layaway for my son for Christmas. Once it was paid in full I went to pick it up at the Baltimore Md location. When I got there with all my paperwork from email, I was told I was not in the system. After 25 mins trying to find the dirt bike, I was told they could not give me a final receipt/ add warranty because there's nothing in the computer to allow them to. I was scared to leave store without one because I didn't want to have something missing or a defect I could not return. After calling Customer Service with no help. I email Headquarters which I was told to go back to the store and deal with it.

Online xmas layaway for 600+ dollars ....Items now not in stock and majority lost by UPS Dec 8....Told that amount not credited til after xmas due to UPS investigation time....so one check til xmas, no money to shop for replacements. Dec 18th went to UPS to resolve issue for Kmart. UPS did so they delivered wrong house. Called Kmart, they offered to do same as they were doing for stocked out items. Credit plus egift card for 110% value. 64 calls 41 emails later and after xmas I have no product credit or egift card and no xmas. Been called liar, yelled at by reps. Anyone with contact info that might help, please advise!!!!

So it's 12/22/14 afternoon, I visit the website by recommendation to buy my 2-year old son his power wheel f150 truck. I visit the website with advertisement that the truck would be sent to the store by Christmas for pick up. So I purchased the truck my son wanted which was not available in stores. It's now Christmas so I spoke with a rep and was told there was technical issues and will be scheduled for delivery 12/27/14.. Thank you Kmart for false advertisement and my son not able to enjoy his Christmas present. Never again would I shop here again...

KMART ONLINE BEWARE!!! BEWARE!!! Not only was my order sent to the wrong address AFTER I chose the proper address to ship to, part of my order was cancelled without even an option or reason given. I attempted to contact customer service via the "human" chat which is NOT human at all. It's an android system that selects random names. Either that, or Kmart has a terrible training customer service team. I then called the customer service phone number and spoke to someone who barely knows English, who promised to update the shipping address info once my tracking number was created. That was a lie, never happened. Now, after driving across town to pick up my package, I learn that my packing slip SAYS all items are included, but one is not in the package. It's a nonstop fiasco and now, in desperation, I have to reach out to the chat again, and at the moment, they can't find my order # to even look for the missing item. I will never shop KMART ONLINE again and I will be sure to spread the word.

I found it VERY interesting to read the comments listed here by the many consumers complaining about various problems encountered with the Layaway Departments @ Kmart! Just this past week, I heard about the latest Layaway complaints on the National News, & was reminded of similar experiences I had with Kmart in the early 1980's!!! In 1980, & again in 1982, I had the unfortunate need to purchase items via layaway @ my neighborhood Kmart. (I should note that both items were from the Electronics Dept.; one, an answering machine, & the other a VCR). On BOTH occasions, when I went to the store to make the final payment & retrieve the items, I had to wait between 1 - 11/2 hrs., only to find "it wasn't there". I received NO explanation from the managers on hand, & it took several days to even obtain a refund on BOTH occasions! Much later, I was told by a former employee (Asst. Manager) it was commonplace for employees (usually on a management level) to retrieve items from layaway & return them to the shelves. Now to hear that Kmart is having essentially the SAME issues with their online orders, I am NOT surprised. Bottom line: AVOID Kmart entirely!!!

Kmart managers intentionally hide big electronics inventory so they do NOT have to honor sale prices. In fact they did it on black Friday this year by changing the numbers and locations of items listed on the Kmart computerized inventory. Once again they are false advertising. And the employees are so underpaid it should be illegal to work there. Management is also homophobic & against breastfeeding. That's all I have to say about this evil corporation other than DON'T SHOP AT KMART! Friend of a poor Kmart peon.

I place an order online on 12/19/14 and was to pick up one item same day in store and the rest of the items were supposed to be shipped to arrive on 12/22/14. Well I went to pick up my in store item on the morning of 12/20 and after standing in line for an hour and then waiting on this ignorant employee went to look for the item for over 30 minutes just to come back and tell me that the there was nothing there for me. Asked for the manager who had no help other than that I had to call in to Kmart.com for help. OMG really! So I call in to the line and was advised by a foreigner (no offense) that my order was cancelled but he did not know why. I then asked for a supervisor and he said there was not one available. He tried to tell me that I would have to wait 10 business days to get my money back. I then hung up on him and called back and got another foreign lady who says my money will be on my card within 24 hours, she thinks.

My wife made an online layaway back in October for our kids Christmas. We had never been late on any of them, she had made 3 of them. So on the 9th of December she made a payment on one but never received an email confirmation that the payment had been made so she check our account. It said there was a pending transaction for the amount. So we was like check tomorrow it will be fine. How wrong we were. She checked it the next day and Kmart was still showing it needed to be paid. Well checked account and it still showed pending. She then got on chat with the customer service and the person she chatted with said it was a web error. We was paid in full to check back in 48 hours and it would be cleared up. We waited and guess what, it never changed so she chatted back in and the person told her the same thing. Account was paid in full just a web error, they would have it cleared in 24 hrs. Day came everything was the same on this order. Chatted in again and she was then told that the payment had never been made. Our bank account still showed a pending transaction for kmart. Well now the layaway is showing delinquent because they have screwed up payment on this layaway.

I placed an order with Kmart for a trampoline. After two days when I didn't receive no type of notification about my order I went online to check the status, only to find out the order was canceled. I called Kmart to find out what was the problem and was told by the first representative the cancellation was due to a problem with the payment. That didn't make sense because the payment was taken off my debit card by them and was in the processing stage to be sent to them. She became rude when I told her I know the problem is not the payment because I already checked my account and know the payment was processed by them and I have a screen shot from their website saying "thank you for your payment." Her attitude made my attitude worse, especially since I was already aggravated, so I asked to be transferred.

Received an email stating that if my layaway contract was not completed by the 14th of dec, christmas delivery would not be possible. After making the final payment I received an email stating that several items were no longer available & I would be refunded. After checking the intended refund amount I noticed that it was incorrect, so I called kmart customer service, found out my ENTIRE order had been cancelled & I would receive a refund in 7 to 10 business days basically on christmas eve. I have no idea what to do now for my kids on christmas day. I'm a single mom, I don't have the income to buy new gifts while I wait for the refund to be processed. I'm so disappointed with this entire experience & the lack of concern that was shown to me. It's almost like this was pre-planned by the company & the representative was prepared to be unsympathetic to the situation.

Looks like we were all duped by Kmart! I also received an email urging me to make my final layaway payment before the 14th to make sure that the order arrived before Christmas and soon after received an email stating that one of the items was not available. This morning, I received an email stating that the entire order has been cancelled. I called the customer service number and spoke with "Angel", I highly doubt that that was her real name, and she offered an apology and an investigation with a follow up in 24 hours. For some reason, I decided to go to the Kmart website and search the items that I had placed on layaway and, lo and behold, all of the items were listed and available for purchase including free shipping!!! The same exact items, not similar - THE SAME!

Same as everyone else. I got an email stating to pay by the 14th to get my items by Christmas. I paid it on the 10th. On the 11th I received an email stating 4 items weren't available. Ugh, ok. I was able to buy similar at Wal-Mart online and guaranteed before Christmas delivery, but the rest shipped. On the 12th at 3:30am an email stating all items were out of stock and my contract cancelled. Called them that early afternoon. I was told yes, out of stock and will be refunded in 14 days. WTF! This would make Christmas shopping difficult. I was very angry.

Just like a lot of other consumers, I foolishly put my Christmas items on lay away through Kmart online. We no longer have a Kmart store in greensboro, nc because it just recently closed in October/November. I started a lay away nov 8th for Christmas presents for my daughter. They sent me an email stating that it is recommended that I pay my lay away by dec 14th in order to receive my items by dec 24. Well I made my final payment dec 12 to ensure I get my items in a timely manner then only to receive an email hours later that my lay away has been canceled due to the item out of stock and my money has been refunded to my card.

I placed an order with Kmart.com on October 28, 2014. It was everything my daughter wanted for Christmas. In order to get the items delivered to me by Christmas, I had to complete my final payment by December 14, 2014. I made my final payment a little early on Dec. 12. Approximately 8 hours after I made that payment, I received an email stating that 3 of the items I had ordered were no longer in stock and that I would be refunded within 14 days. I immediately contacted customer service as I thought there had to be a mistake. A layaway contract (from my understanding of what I agreed to) is one in which you place your order and the items are held for you until either your final payment is made or you break the contract by not paying on time/in full. A CSR "Hawkins" told me in a live chat that items are only pulled from inventory after the final payment is made, which makes no sense at all. I told him I wanted to know where in the contract I agreed to that stipulation.

I made an order of all my Christmas gifts from Kmart.com on layaway in September. We made all the payments on time and even over paid to get the gifts sooner. They sent me an Email saying to pay them off by the 14 of December. I made a payment in full on 12-12-14. I got an email stating that the order has been canceled because the items were out of stock. I called the 1800# they gave to me in the email. They told me that it was a local store issue. I told the person on the phone that it was an online order and had nothing to do with my local store. They still said that I had to take it up with them. So I called my local store and of course they had no idea what I was talking about and that I had to contact customer service. So back on the phone with the 1800# in the email. They told me that a credit that came out to be about half the total amount of my purchase would be refunded.

I put in a layaway in November for Christmas. Trying to plan ahead and pay items off little by little. I get an email telling me that in order to get my items by Christmas, I need to pay it off by 12/14/14, so I paid it off 12/11. Today, 12/12, I get multiple emails that I can't make sense out of since they contradict themselves. One says that only one item wasn't in stock and three others tell me all the items in my order were out of stock. I tried to call the customer service number in my emails to figure out what is going on and I get an automated system that doesn't allow me to talk to anyone and the only option for my case is to check the status of my order - which couldn't be found in the system. I am stuck waiting to see what shows up and now I will be last minute shopping. When I put in a layaway, I expect the items to go on hold. Not be sold out from under me. That's really unfair. I will not be placing anymore future layaways that aren't physically at the store. This is the second time this has happened with online layaway.

Layaway order that I made online back in October. The item was a RCA 24 Class 1080p Rear Lit LCD Full HDTV that I wanted to give my daughter for Christmas. I made every payment on time and even received an email from K-mart that if I made my last payment by Dec 14th, I was ensured to receive the TV before Christmas. Well, I made the last payment and received my final payment receipt with another email to follow that the TV is out of stock! I called the 800# I received from the email and the operator told me that I needed to call a K-mart close to my home even though I told her that it was made online. She didn't even offer to transfer me.

First over a week ago I went to the store in Pleasant Hills, PA and bought a microwave for my son that was on sale. He took it home and it was broken. He took it back to store and was given a credit (all they wanted to do was get a new one). They went and picked out a new one, got to register and because it is no longer on sale they would have to pay additional $15. They told the clerk they would not pay it as they were just returning a broken item, so after an hour of back and forth they finally got the microwave.

I faithfully paid my online Kmart layaway for the last month. Received an email stating that all layaways must be paid off by December 14th to guarantee delivery by Christmas. So I rushed to pay it off yesterday. Spent our last dollar to pay it off so that my children could have their gifts under the tree on Christmas. Yesterday evening I come home to 3 emails from Kmart. The first 2 stating that some of the items are out of stock. Then another email saying the whole order has been cancelled. So I called the number, talked to someone with a heavy Indian accent that I couldn't understand, and she couldn't help me. She said all items were out of stock, but that they weren't really out of stock. What kind of sense does that make? Then last night I received another email saying I was being refunded the 288+ dollars I had spent. THEN, I get another letter saying they were sending me a shipment. WTF Kmart? I will never shop here again. Get your crap together.

I ordered some of my daughter's Christmas presents using Kmart online layaway. I made my last payment before I went to work. I got home from work and have 2 emails from them. The first one says that one item a shirt was out of stock and I will be refunded the money. Then the 2nd email says my whole order has been cancelled. I called, was told I was getting everything but the shirt and gave me a tracking number. Log in online and it says the whole order was cancelled. Called back, told every single item is out of stock. One item is $10 more now. The girl said they would still honor the price I originally paid. She sent me to her supervisor who said he could not honor the price and could give me a 20% off coupon. I told him I probably won't shop there anymore. Now I have to wait for my money and rebuy the items hoping I can find them and get the money before Christmas.

I did a layaway order with Kmart. Made my final payment and later got a email saying my items was out of stock. Thank god for letting me find the items on Toys R Us and I also paid another layaway off and still waiting for my items. They said a shipping label has been created but I still be waiting. Will never do a layaway with them again. Kmart is full of it.

I ordered 2 items on 11/27. The first item I received without a problem. The second item, a birthday gift (a prepaid phone) for my daughter's birthday on 12/8 is nowhere to be found. There was plenty of time (11 days) for this phone to get to my door, just like the first item did. It is 12/6 & I don't have tracking information. It just says a label was created on 11/28 via UPS. I called numerous times to customer service. I even emailed & was told to re order the item & choose expedited shipping and I would be reimbursed. Or if not They said a update will be available 3-5 business days, HA!!! I can't trust these people to ship an item THAT I PAID FOR, so forget a reimbursement. This is unacceptable. KEEP THE HECK AWAY. I have never ever had any problems shopping online. EVER!!!! I WILL STICK WITH WALMART BECAUSE YOU KMART ARE A JOKE. Thanks for ruining my daughters birthday. I have 3 phone cases I ordered from Amazon AFTER I ordered from you & no phone. Stay away. Far away.

I placed a large online layaway order on Nov 6th, made my final payment on December 5th of $451.00 and received an email accepting my payment. I then received another email cancelling my order because 2 of the items on my layaway are out of stock. My email shows that the other items have been shipped.... with no tracking number. When I called customer service they said they are showing the whole order has been cancelled and a refund will be issued in 14 days. The customer service agent offered to reorder the items for me but the sale prices would no longer be valid and I would have to repay for the items instead of applying the refunded money towards it. I spoke with a supervisor who also said all that she could see was that the whole layaway had been cancelled. I now have to wait 48 hours to hear back from an online team and 14 days to receive my refund and I'm out of Christmas presents for my children. This is unacceptable and I plan on writing corporate with my complaints.

Which time do I complain about... Start with a grill I ordered. Long stories short, ordered a grill, went to the store. They had a display model - was very cheap. Cancelled the order. MONTH later, 5 emails and 6 phone calls, I got my money back. Always told me it was processing or it was cancelled or some crap. I never in my life felt so ripped off by a place like this. Nobody knew what was going on, seem to make lies and told me the same crap over and over again. Recently as of today we got a package we ordered, opened it up, only 1 item in it.

I placed an order on October 16th and have been paying on it every two weeks. I decided to pay my last payment a week early to make sure I got it before Christmas. I received an email last night that my order had been cancelled. This was my daughters Christmas presents. I called to check on it and I was told that the order was out of stock. It would take 10-14 days to get a refund. I would not recommend online layaway to anyone. They have lost a customer.

I placed a layaway in a Kmart store about an hour away from me. I made my first payment online through the website & had no issues. This is how I've done it in the past. Well when my next payment of $74.xx came due, I tried to make a payment of $76. Go to enter all my CC info & when it comes to review the transaction they've added an additional $18.10 to my total… Charging $94.10 to my CC. Yet, the total on the receipt still shows $76.00... Called customer service & they tell me they don't know what the problem is, must be having issues with the website. I'm upset but let it go because it took the whole $94.10 off the total of my layaway balance due.

I visited Kmart in Miami Florida located on 163 st. I went to the store with my mom to pay on a layaway. As we was leaving, we saw some hoodies on sale for $7. When we got to the register they rung up for $8. We told the cashier and she leaves and come back. She tells us "it's whatever the price says on the computer" (she didn't even go check the sign). When the transaction is done, I went and took a picture of the sign and I bring it to the cashier attention (By this time she is standing next to a supervisor). I show her the picture and she tells me I have to go wait in the customer service line to adjust the price. I told her it is not right to make me stand in another line when I brought it to her attention before she finished my transaction and she didn't take the time out to check the price.

I placed items on Kmart's online Layaway the first week of November. I paid for them early thinking I would have the items on time for Christmas. A few minutes after making the payment...I received an email saying the layaway was canceled because they were sold out of my online layaway items. I called the company and the supervisor I talked to admitted that they made a mistake and forgot to set aside the items. So I have 3 girls who want the same doll and only have one doll now. Oh and my refund will arrive in 30 days....I'm out $150. I hope they really send that back to me. I will NEVER shop at Kmart or any of their other stores again!

Today I sent my fiance to Kmart to pickup an item I ordered online. I set him as the designated pickup person. He waited 25 mins and they couldn't find it. They said he wasn't the pickup person and gave him a hard time. They said it has to match online website. The manager was very rude about everything. This is the 2nd time this has happened at 2 different Kmarts! Last year we went to pickup an order that I put him as pickup person, they had the same problem and we waited 30 minutes even after giving both names! I also had a problem ordering a different item online this past week. The shop your way rewards are a joke and customer service is a bigger joke. So done with Kmart.

Brought ad that came out today with Christmas trees on sale and I'm here at 10:00 a.m. Of course they don't have half the trees in ad or do they care to help you on info about them. Considering ad just came out, it definitely looks like they didn't have them in stock to begin with. Apparently for display only!!!

I am getting so ** tired of hearing about the employees are being treated like ** . There's a handful of people that I know that works at the kmart in clemmons nc that are about ready to quit and I really don't blame them. That store should have been one of the ones that closed down. I have never walk into a kmart store and hear the employees being treated like ** . When I walked in, I witnessed one manager almost bringing one employee to tears. I walked into the back and a other manager was yelling at another employee. This is the holidays. This is not what I want to see. Good way of bringing in the holiday cheer. They shouldn't be doing this in front of customers that would only make matters worse. They should pull the employee to the back and talk to them, not yell at them in front of everyone in the store. I will not be shopping here anymore especially during the holidays. I walked out of that store feeling so bad for all those employees.

I called to have an online order cancelled not once but twice and the 2 representatives promised me that it was taken care of. Well not exactly, I have a package being shipped to someone else's residence! And now my credit card was charged 100.00 which I disputing as fraud because this was not authorized! I called and wanted this cancelled! Why was this not taken care of? Why was i lied to?

We are very upset with the Elkton, MD Kmart. There is a black Friday ad running from Thursday to Saturday with a Kenmore washer AND dryer SET for $249.99 OR $249 each. We went to the sale FIRST thing yesterday morning at 6 am, waited in line only to get back to the washer and dryer with a store made sign saying the ad was wrong, the set is $499 with $25 off. That is absolutely wrong!!! We get up to the customer service line, they say “Well there was an ad retraction a few days ago saying the ad was wrong...” THEN IT SHOULD NOT OF PRINTED, and they should not have had people waiting in line for it.

Patrick, the store manager does not know how to control his staff. The girl answering the phone and in returns told me "excuse por favor" & was doing returns to another employee on her day off and trying to get her more money than what she paid for.

I put 2 of the same items on layaway for Christmas presents for my children. I paid all my payments and even paid it off early. Not even 10 minutes after I had already been charged for my last payment, I got an email saying that my layaway was cancelled because the items were no longer in stock. I am confused. I "laid away" items, paid for them for weeks, finish paying for my "laid away" items and then they get cancelled because they are no longer "laid away?" Also, they are keeping the (fully paid off) cancelled layaway fee of $10. 23 days later... No refund. Sounds like they are keeping people's money as long as they can to keep their failing company afloat. LAYAWAY BEWARE!

I came in your store in Gonzales, LA to pick up a layaway the second one within a couple months. First of all I stayed in line for probably 30 minutes or more then when it was my turn to check out, the clerk checked out her friend before me. Once I finally got my layaway, I picked up a thermo cup out of a box that said $4.04, headed to customer service because I needed to return something from out of my layaway. When the girl went to scan my items she told me, "I know you don't want this cup, it's $26.00." And I said that it came out of a box that said $4.04. She said, "Oh no, these cups are expensive." I told her, "I picked up the cup from out of box that said $4.04." I've spent hundreds of dollars with Kmart within the last few months. But since they don't honor what the sale signs states, I will take my money elsewhere.

My mom and I put a layaway on for my granddaughter's birthday. She went to pick it up and they had lost it. Then wanted her to look for replacements which of course they didn't have so when she requested our money back they charged us a layaway fee. Now had we just canceled a layaway I might understand this but they lost our layaway then charge us for their screw up. We will not be back in that store and I will encourage everyone I know to avoid going to that store! Store #3016.

I bought a table from Kmart on October 22nd. I paid cash at the store because they did not have the color I wanted. I was told it would be shipped to me on October 29th. A representative put in the order for me. I was never told order from a third party vendor. I called the online ordering to check the status on my order. They told me it had been delivered. However I have not received it. The lady then said she made a mistake and said that it had been delivered to UPS. I would be at my house by November 5th. So November 5th came and I called to see where my table was and I was told that it had been delivered on the 29th.

K-Mart is going out of business in my town. So when I was in the store, I decided to buy a small micro. The clerk told me I could not return it to any stores... (That should have been my first clue...) l got home and it will not turn on. ** was my reply. Who would have thought ANY store would sell something that does not work? I am almost 70 years old and guess I should have known better. Never crossed my feeble brain. OUT $80.00.

You have lost me as a customer for regular purchases due to 1 associate that is the front end customer service manager at your New Lenox store named ** I believe. I had originally purchased 4 bottles of Suave conditioner and had a coupon for each on 10/24/14. When it came time to scan the coupons your system wouldn't take them even though the bar codes etc. were correct on them. They were MANUFACTURER COUPONS AND COULD BE USED ANYWHERE. They stated Dollar General on them as the suggested place to use them but again they were MANUFACTURER COUPONS AND HAD A REMITTANCE TO A NORMAL CLEARINGHOUSE FOR COUPONS.

I bought a gift card for a frequent Kmart shopper. I received an email saying I had to call or Kmart would call me at 8 a.m. Saturday. I called the security #. I had to answer security questions. One of which was who else was I related to with my last name. I said no one. The security person mentioned my deceased father's (dead since 2003) ex wife. OMG, Am I supposed to tell the security person my whole life story? I said we had never been in touch so I had no clue, I had to verify. I was related by marriage to someone I have no contuse with. OK THEN once that horrific call was over...The gift card came via email with names reversed. The person it is for is in front of FROM. I called the Customer Service # and was told there was nothing they could do.

I picked out my Xmas gifts for my two nieces and nephew. I pick a store in the check out page, it then brings me to another page with all of the available layaway stores. Even though I already SELECTED my store on the page before, I go to select it again, and I can't. Every single link on the website is DEAD. Nothing will bring me to the page I need. I spoke to customer service, they wouldn't help. I gave them my username, and they couldn't help. I go on their FB page and I am explaining to them what is going on, and I am telling them the page that is not working but they have never HEARD of that page before. I decided to try it again a few days later, and it is the SAME THING...400 bucks of mine they will never see!

I placed an order for a layaway with KMart, I made the monthly payments and paid it off, I actually even paid it in larger amounts than they had set up, so I paid it off early. The following day, I got an email stating that "some of the items from your recent order are no longer available online, and they have unfortunately been cancelled from your order". Now, I find it unfathomable that I laid the items away, paid for them, THEN they were unavailable! The customer rep I spoke to said that if someone else buys it first, then it may go out of stock. Really? So even though the items are laid away for me, you can still sell them to the first buyer that comes along? This is not right and has happened to me twice this year. I will never shop KMart again.

Rude employee. When I sign up for Shop Your Way rewards I use my short name & I order online today & redeem my point. When I pick up my stuff she ask for my ID & I told her that my name not the same but the same e-mail address. I show her my e-mail but she said she let me this time to pick up & no more. I ask her "how can I change my name?" She said "no you cannot change... don't use it no more" & I don't understand why? She said don't use my Shop Your Way anymore. Then I call then someone updated for me...& why she said something like that?

Too many crappy things to even go into. However, long story short... Kmart cancelled my online order on 10/19/2014. Supposedly because my items... all of them were no longer available. Funny thing.. I went online and saw them still apparently available. At any rate, they said I would get a refund. I did a chat tonight, and was told it takes 14 days for a refund. After checking my records, it's already 15 days. "Brewer" said I must wait till 11/7/14. Huh?? Why??!!

On 10/19/14 I purchased 12 large bags of dry cat food, as well as dozens of cans of cat food at the Kmart in Charlottesville, VA. Upon opening the first bag of dry food yesterday, I was appalled and disgusted to find the contents to be infested with maggots. I called the store to explain the situation to the manager. Her response was a typical "canned apology". I informed her that I would be bringing the contaminated product back, and that she could expect me within an hour as I live 45 minutes away from the store. The same manager I spoke to on the phone also dealt with my return transaction. She was able to locate my receipt totaling almost $300 in cat food. She handled the product return with no issue.

Was in my bedroom and heard a sudden sound of glass breaking. Looked outside and my patio table glass had exploded into a million pieces...it looked like snow. I purchased this patio set a year ago at Kmart. I've never seen anything like this before.

I am completely disgusted by the way Kmart runs their retail operation. I have spent 2 hours on different 2 days with their CS going around and around. 1st of all the problem starts with them taking the money out of my account, before confirming that they even have the product in stock. Neither Amazon, Walmart, or any other company I've dealt with takes the money until the item is ready to ship. 2nd I get an email telling me I cancelled my order... I DID NOT!!! So I call CS to straighten out the mess they created. I am switched from one person to another having to explain the situation over and over.

I called because I wanted to know a price and she told me with attitude to call later. I was later and she told me to call later once again. I called and she told me to stop calling!! Like really I'm trying to put something on hold to purchase. Horrible cust service. I ended up buying at target. Her name is Melanie and she works at salinas kmart. I'm telling my friends to not shop there, not like target excellent service.

Had a layaway, forgot about it, ended up paying $15. Just want someone to tell me why we pay $10 if cancelled and where does that money go and where is it used? No one has a good enough reason - processing fee!!!! What did you process?? Need GOOD REASON FOR THE RIP OFF!!!

I have had the all time worst online experience. To make it so bad even calling corporate to complain was a very bad experience as well. I don't believe that K-Mart cares for their customers not even the corporate office. Who calls corporate to complain and gets nowhere nothing resolved. I plan to reach out to whomever I can reach out to and post this bad experience wherever I can. I'm posting on Facebook, Twitter, my own personal blog, complaint website any and everywhere there is a large crowd of people that reads posts.

I contacted my Heath insurance company regarding my prescriptions because I have been having issues regarding the re fill dates. The rx I called them about they told me that I could get it filled that day and if the pharmacy had problem they gave me a phone number that they could call. We'll I called it in and Adam said he can't fill it yet and I asked why and he stated that it's his and Kyle's rule!! As to when and what re fill date you get, I Feel THAT it's NONE of their business and the ins company controls this, not the pharmacy!!! They don't pay for my ins or my rxs. Their job is to fill the rxs and customer service... They should not have any control over my rxs!!.

North Miami beach store. Other stores should take lessons on customer satisfaction. This is why kmart is closing so many stores and will probably succumb to their lack of customer service. No one wants to shop today without it. All the major stores bend over backwards giving good customer service. Furthermore, most of kmarts prices are higher than many other stores such as walmart with better service.

I cancelled a layaway and was hit with a $15.00 fee on a $22.00 deposit. I regret ever becoming a customer at this rip off store!!!!!!!!!

Kmart always has mark downs but never want to honor the sale price on shelf. I was in the store with my husband and he was going to get an insulated cup with a tag that said 3.99 but when we got to checkout, the cup scanned 9.00 and my husband went back and got the box that the cups were in and the tags were on and the front end manger assumed that he put those tags on the box and to beat it all the tags were expired and did not get the cup for sale price and took my business to Walmart too. Spent 180.00 at Walmart that I would have spent at Kmart but not after being called a thief. Thank you.

I ordered 2 sets of curtain Tie Backs but received 1 set, so I called the customer service number on the shipping invoice. I got the worst service and an argument between the representative and myself that prompted me to ask to speak with his supervisor TWICE only for him to deny my request! I spent far too long on the phone with someone who clearly shouldn't work with the public. Now I am wasting more time writing this complaint, but am so frustrated I have to share! Just put the correct items in a bag, but if something is missing, send it free of charge. Don't expect the customer to pay for shipping again! Ugh... Won't be shopping at Kmart anytime soon.

On July 10th, I received a robocall to confirm delivery of my item for the next day, July 11th, between the hours of 11:45-1:45pm. On July 11th, I waited until past 3pm before I called the number that was left on my machine (888-231-7164) to find out where my items were. I couldn't get through as it kept hanging up. I then went to Kmart.com to go on the on-line chat for assistance. The CS there said the same thing - it is processing and it, too, hung up on me. I then Googled for a phone where I can reach a HUMAN on Kmart and got 888-346-5331. I spoke with someone there and they gave me another number, 866-562-7848, the delivery department. I spent a good 3-4 hours getting transferred back and forth where I had to repeat my complaint to no less than 4 different people before someone took ownership of non-delivery.

I love to shop at Kmart. It is very convenient to where I live in Jacksonville, FL of Normandy Blvd. When I visit your store I can find what I need without being ran over by other customers at a reasonable price and if I do have to exchange something, there is not a problem as long as I keep my receipt. I hope you keep this store open for a long time. The customer service is always very helpful and polite and ready to help when needed. Thank you for your service to our area of Jacksonville.

Here it is the 4th of July weekend and I am spending my time putting this together about KMART and a problem that started on 6/14/2014. I made a purchase with a live person for some shoes from the KMART.com website and had an absolutely horrible experience that even after 3 weeks has still not been resolved. I called in an order for 2 pair of shoes because 1 style was not available at the store and are online only. I called in for the 2 pair as they had a BOGO sale. I requested that the shoes be sent to a local store that would be convenient for me, but the following transpired. I was advised that 1 pair could be shipped to the store and the other pair had to be sent to a home or business address. I was not told that there would be a shipping charge for the 1 pair until the sale was complete. I couldn't understand why the 2 pair had to be sent to different addresses. I think KMART is desperate for any income as so many local stores have closed.

Went to Kmart in Clemmons today to get a FREE replacement battery for my vehicle and and was not able to receive the service that I should have. I bought my battery in 2012 and it is 2014. I have a 3 year warranty on it and it still has a year warranty on it. I was not able to get my FREE replacement today because of Kmart policy was somehow changed after I bought the battery and I was not informed that I would not be able to replace my battery the day I bought it. If so I would not have purchase it. I feel they ripped me off and customer service lady was not polite. All they could tell me is I have to pay shelf price in addition a 15$ fee. I am very dissatisfied and feel that they are false advertising.

I ordered layaway on here, paid off the whole thing and I received an email stating that my order has been canceled. The email said I would receive my refund in 14 days.. It has now been over a month and I am still getting the runaround.. I am no longer a customer of this place.

I spent my whole lunch time and break on the phone to purchase merchandise. I was hung up on and the rep that was taking my priced matched items hung up the phone. When I called back the didn't honor the prices and was extremely rude.

I was approved for $800 credit with the Whynotleaseit program. My total purchase was no more than $712. The cashier explained that I had biweekly payments of $59.30 for 5 months. My first payment was in December 2013 and the tenth payment was in April 2014. I completed that which means I had paid $593.00. I made a call in April 2014 to confirm my balance, only to find out that I was expected to make a balloon payment of $391. I told the rep that it was not possible for me to make that type of payment at that time. She told me that I could continue on with the biweekly payments. The receipt showed the balloon payment and 4 more scheduled payments of $59.30. The 4th payment comes due on 6/9/14. I was sure that I was nearly done because my receipt showed no more than $392 remaining.

I am very unhappy Kmart's quality of customer service. On 5/8/14, Kmart cancelled my online order totaling $173.55. After several (three emails, one chat session, three phone calls to the corporate number and speaking with two actual associates from the local store) frustrating communication attempts, I was told I would receive a refund within 14 business days (which is an absurd amount of time for a retail refund!). It has now been 21 days (14 business days) and I have not received a refund. I contacted Kmart chat again and spoke with "Serto" who stated I would receive my refund in 3 to 5 more business days.

I went into the Sinclair Lane Kmart to search for a tent. Items in the store were listed to be 20% of the advertised price. The advertised price online is $239. I was advised the sale price was $228. When I spoke to the man advising me - he was the manager, sales - their policy allows them to set their prices.

Went in to make a purchase for a new grandchild. Several employees standing in the entrance just having personal conversation. I proceed to the baby section, got what I needed, went up to the register to be checked out. Two employees at the register, one checking out the other but the cashier looks up at me as if she wanted to say why are you in my line. Her look was an angry one, no smile, and didn't greet me. I waited and waited. It seems as if the young lady employee number wouldn't go through so she tells the cashier to just put in five dollars.

On 03/01/2014, I went to Kmart to buy a cooking pot to get me started at my new apartment. I used it various time. But at a given time I was cleaning the pot to put in dishwasher and I saw black particles in the mash potatoes. And I wonder if the food got burned since mash potato is white. I had the dishwasher wash the dishes. I removed the pot and there is a jpg image of what it looked like. I called Kmart on main st acton, ma. with receipt on hand, and they said no they cannot do anything without the package upc. The upc in the receipt is **. I was having cramps and after taste in my mouth but had no clue what it was as of now.

On Feb. 12, 2014, I went to Kmart.com and ordered 3 loft beds. My total was $751. I was fine with that. Everything was in stock at the time of purchase and they will arrive on Feb. 27. 1 wk later I get an email after they take my money saying 2 of the 3 are out of stock and they will refund for the 2. Ok fine, just send me the one. Then 2 days later I get another email saying my 3rd bed was being shipped and I should get it within a couple of days. Here it is March 19, 2012 and still no bed, no refund. I have been calling them every week two times a week and nobody is telling me what happened to my money or where my beds are. I’m so heated so it looks like I will be calling corporate if I don’t get answers come next Wed. and if that don’t work I will go over them. I will NEVER buy ANYTHING from them off the internet ever again. - signed I want my money or you will have a lawsuit.

Made an order on 3-9-14 and it was set for a Friday 3-14-14 delivery but never got it so I called customer service and it hadn't been sent out yet. I called today and the status is it is going to be ready for shipping. I bought a lot of things from other sites and received all within 3-5 days in which some came further than Illinois. Will never order from Kmart.com again. "Never".

I went in to Kmart for a layaway on a 65 inch brand new tv at the end of January. My initial payment on a 12 week layaway was 126.38, so I paid $150.2. Weeks later on payday, I went and paid another $126.38, then 2 weeks later I paid another $126.38. Now I work for Schwans Home Services and get paid bi-weekly, but this week my check was little smaller with the bad weather we have been having, so 90% of my check went to bills.... So, I went to Kmart to tell them that I wouldn't be able to put anything down this week till next Fri .

On 11-20-2012 and 10-31-2013, I completed a professional job for Kmart and Sears and was never paid. Despite numerous attempts to the maintenance manager whom hired me and the district manager I have received NO compensation for the jobs performed. All the work was completed exactly according to the bid and the customer authorized the service, but never paid. I would hope that all who read this would consider the families of those who seem to work for nothing to do services to large corporation that NEVER pay their bills. I would hope you will take this case to heart the next time you plan on stopping by Kmart and Sears to spend money. They want you to shop there and get your money, but then pocket the money and screw your neighbor.

On January 15, 2014 I ordered patio furniture (order #) at Kmart/Sears online. After the initial delivery on January 30, 2014 was cancelled due to a snow storm in Atlanta, my order arrived on February 2, 2014, with two damaged items. I called customer service that same evening to report the problem, to initiate a return and pick-up of the damaged goods and to order their replacement.

I ordered a dining table set from Kmart Online. This was my first mistake. After two months, two of the chairs broke. I called Kmart Customer Service and was told to bring in the page from the computer that had the order number and the item number to my local Kmart Store and everything was taken care of and I would at that time receive a refund. Of course, I didn't keep the box and the packing material. Who would have thought it would have to be returned. Dumb me. Well, I spent three hours at our local Kmart store. They were wonderful and did everything they could to fix the problem. To no avail.

I ordered from Kmart online patio furniture. I was told it was in stock, provided a delivery date and received a written confirmation. Despite my credit card being charged I never received the merchandize. All efforts to resolve this problem thru Kmart customer service has failed. I have to now go to the bank and dispute the charge.

I ordered some Christmas inflatables online because they were 75% off and a good deal. After getting some of my orders I checked my orders that still were not here on my orders page and noticed that they said they delivered 7 of the inflatables that I had not received at a cost of over 500.00. So I called and told them about the situation and they gave me the same copy and paste response they always do that they will check with UPS and all that. I have had this happen before and after they send it to UPS and they do their check. If UPS does not find the item they do not refund you your money. All they do when you call is start the process over again until you give up and they keep your money like they did the last time.

I ordered a PlayStation 3 bundle for $214.69 on 1/1/2014. They emailed me 5 minutes later saying order cancelled $0.00 charged to my credit card. My credit card was charged $214.69 and 15 days later no refund. I talked with Kmart today and they told me my credit card was never charged and to get in touch with my credit card company. The funny thing is this is the third time I have contacted them about this charge and the two previous times they told me a refund was being issued, wait 3-5 days. Now they have no record of this charge. It magically disappeared from there records. So now I have to file a credit dispute just to get my money back. Avoid Kmart-Sears, I will never set foot in one of these rip-off places again in my life.

I went to Kmart online and made a purchase for a rug. A few minutes later, I received an email stating they were cancelling the order. I called and after a very long time on the phone, the man assured me that I would not be charged (the billing address was wrong) and would I like to reorder the rug. I spent more time on the phone reordering the same rug. I get an email 5 minutes later saying it was cancelled again. I called back, speak to a supervisor who explains that it is not in stock, that is why it was cancelled. They couldn't tell me that from the start? Most companies know when they have items in stock. He again assured me I would not be charged for the item. I went to Sears.com and guess what, they have the rug. I place the order and it processed. My husband happened to look at our bank account and I was charged 3 times for the rug!!! I called Kmart. My money would be given back to me in 24-48 hours for items I never received and that they cancelled. Does this sound right???

I returned a set of pans because 1 pan from the box was missing, to the Christiansburg, Virginia store. I pointed out which pan was missing from the picture on the box... She then started to explain to me how to count the pieces in the box. I said I understood how to count them and again pointed out which pan was missing from the picture on the box. She again started explaining how to count pans. Again I said I understood how and pointed out which one was missing. After a pause she said go back and get another set and I laid the receipt on the counter right in front of her and said I am leaving it there (I was the only customer there at the time). I got another pan set and was back in 5 minutes or less (still the only customer there). She asked for my receipt. I said I laid it right here 5 minutes ago and said I was leaving it there so what happened to it? She tried to say she saw me take the receipt with me. I again told her I left it right here in front of you. Realizing her con was not going to work she pretended to look around for a couple of minutes, then went direct to the trash can and, without looking, pulled out a wadded up ball of paper and flattened it out - my receipt. The exchange was then processed. I do not appreciate the FRAUD attempt!

I ordered a PS3 bundle on 12/24/13 and had the $212.49 taken out of my checking. Then they cancelled my order, but kept my money. After talking to a CSR, they said there is one of these bundles left and it will be shipped today. As soon as I hung up, the ordered was cancelled, yet my checking was charged another $212.49. Today is 12/30/13 and I just spoke with them it will be 5-7 days before I get my money back they stole from me. I would go to jail if I stole their money, but apparently it's ok for them to steal mine. I am pissed!!!

Joe Boxer Commercial - What marketing genius put together the idea of men's cojones ringing at Christmas? My biggest statement will be to completely advocate NOT TO BUY AT Kmart anymore. If you do not respect family values across the board and in a very "sensitive" season why should I spend my hard earned money at your store. I will not enter a Kmart for the rest of my life and will pass this fwd.

I went in to Kmart after a long day of work, to EXCHANGE a 50" flat screen TV that I purchased. The TV had no picture, you could only hear sound. I didn't even have the TV a whole three weeks. I was basically told they didn't have another in stock but if I went home (20 minute drive), brought back the rest of the merchandise that I purchased, I could get a different TV everything just had to be re-scanned through the system. Fine!!!

I find the Kmart Joe Boxer ad totally disgusting and immoral. What marketing genius put together the idea of men's balls ringing at Christmas? If anyone in Kmart senior team ever hears about the complaints, I hope they take action and NEVER put childish, perverted ad on the TV again. This would be suitable for the homosexual channel perhaps but please keep if off the national stations. I guess the ACLU along with the liberals have made the FCC obsolete when it comes to monitoring inappropriate TV content...

I am very disappointed in Kmart with the Joe Boxer commercial. I will not support your store anymore. Very disgusted with men shaking their testicles to a Xmas chime. What were you thinking. If I was in Charge of marketing, I would be ashamed!! Children are watching these televisions programs. You are a disgrace to our human race!!

I have a complaint on ordering online on Kmart.com. First I placed my layaway order online 9/2013 for Christmas toys for my kids. Second, We completed all of our payments on 11/24/2013. I waited patiently for my order... never received them. So I called Sears/Kmart customer service center four times total... No one had a clue of why I completed ALL of my payments and shipping dept cancelled my order anyway. I didn't receive one email from any department or even a telephone call regarding canceling my order. It is so close to Christmas and I have NO toys for my kids now...

Your Joe Boxer television commercial is disgusting and totally in bad taste. I will think twice before shopping at your store again. I saw this commercial during a family Christmas movie with my young daughter. She was shocked to say the least. You need to fire the person who approved this garbage! Very disappointed with your company!

Sitting and watching TV when the Kmart commercial came on. It was the JOE Boxer underwear. You Have eight grown MEN with tux shirt and coat and then the bottom is eight different styles of underwear. Then each of the MEN, one at a time start shaking their hips to make bells ring to a popular Christmas Song. We were offended! The commercial seamed very sleazy and degrading to the Men preforming as well as us the consumers TO BE SUBJECTED TO WATCH! Kmarts in our area have been CLOSING due to lack of business and I would say poor marketing skills. The ad comes on many different times in the day and I do not want my family seeing this. Keep it up and more people will want to take their business elsewhere. Kmart used to be in every city but with this who knows.

I put a television in layaway then cancelled 2 weeks later. I was told no layaway fee upon cancellation I received $10.00 back out of $40.00 and was told the money was for cancellation fees. This is not fair advertisement, I feel like they used false advertisement.

While I appreciate the humor in the latest TV commercial on boxers as an adult, I don't appreciate that my sons, ages 8 and 11, are viewing this also while watching, "It's A Wonderful Life" every commercial break (or at all). It is hard enough to raise boys with good morals while teaching them what is appropriate behavior in this day and age. Please do not help make it harder on us moms and dads. I am alarmed (and aggravated that now I have more work on having to shut down another potential behavior concern with my boys) that something that is PG is on television for all ages to see.

I went online and saw an electric scooter for $139.99, so I selected Pick up at store prior to ordering. The only store available for pick up among the zip codes I put in were in Louisiana, and I live in Alabama. This was no problem, because my family lives in Louisiana and would be visiting for Christmas; therefore I called the 866-KMART-4U number and had the associate place the order so my sister can pick it up in Louisiana. She selected pay at store for the payment method. The online site showed available for pick up and so did the KMART online agent system.

Kmart has extremely suggestive television commercials which they intentionally air during the dinner meal, either immediately prior to, during or subsequent to. These commercials depict men in boxer shorts and jock cups shaking their extremities in a vulgar and demeaning fashion neither Christmas oriented or family friendly for young school age children to view. This lack of consideration for family welfare surely doesn't represent the goal of Kmart to excel as a family store. Our children see this distasteful display on television, go with their family to shop at the neighborhood Kmart, and assume the actions they've viewed are acceptable. If the children replicate these actions at school, it could very easily result in disciplinary action. Surly Kmart understands these consequences after the nationally publicized news of a 6 year old kissing a schoolmate on her hand and receiving a sex-related reprimand, which was fortunately later reduced to a lesser rule infraction.

I bought plastic shower curtain hooks from Kmart. (How hard is it to make a functional shower curtain hook???) They do not snap together, they do not hold up shower curtains.Three boxes of them. Threw them out. Utter crap. I purchased a rotating fan from Kmart. It didn't rotate. It tipped over. Kmart sells made in China trash. Try to leave reviews on their website... It's nearly impossible, their website is dysfunctional. Booooo! Kmart, you suck. AVOID!

I tried to purchase a Mach X-treme tablet, which was a Thanksgiving Day Sale at Kmart for $39.99, online on Thanksgiving Day. I made my purchase with pick-up at my local Kmart store. Within several hours of this purchase I received an email stating that I had cancelled my order. I contacted the Kmart Chat whom told me that this item was no longer available at that location and Kmart had indeed cancelled the order. With the help of Kmart Chat I made a second transaction to purchase this item. I was going to have to travel quite a bit further to pick-up this item but went ahead with it anyways because it was a gift for my daughter.

One star is too much. I used the online layaway at Kmart. I think using their layaway is a mistake but doing it online is that mistake times 100. I was unable to change my address during the time I had my layaway contract. I was not able to pick up my microwave from the store. Customer Service suggested I could cancel my layaway, pay the fee then I could sign up again and use my new address for that contract. What! I used layaway online because I do most of my shopping online. This is my very first layaway experience. GUESS WHAT! It is my last with KMART....

Why does Kmart insult our intelligence by making those ignorant commercials with gimping? I hate them so much I want to boycott Kmart. It repeats such an ignorant scene worse than fingernails on a chalkboard. Take it off!!! Off!!! OFF!!! IS THAT GIMPING?

I bought a NEW K-Cup Reusable coffee filter online and picked it up in store. When I came home and opened the bag, containing the box, the K-Cup Reusable coffee filter had a tape over it. Not surprisingly when I opened it, it had coffee residue all over the filter and the box. I don't know how anyone would even receive a return like this. Disgusting. Talking to the online reps was no help at all. I hope Kmart closes down permanently soon.

We bought a gold bracelet for my mother-in-law as a gift for Mother's Day - she wear it that time and put it back on the box. On Thanksgiving Day, she wanted to wear it for the occasion but now the bracelet changed colors; the part that suppose to be gold is turning black. We tried to talk to the manager at the store and he says it is too late to complain, we needed to purchase a replacement plan from the beginning... Why do we need to buy a replacement plan for a piece that suppose to be high quality from a recognize store? They gave us a number to call but they are ignorant! A gold jewelry doesn't suppose to change colors! They just don't want to help but we are going to keep writing letters. To us it’s like Kmart stole the $325 we paid for a piece of... Junk!

The ad for Joe Boxer undershorts is not acceptable... It is inappropriate to show men doing jingle bells with their male parts swinging... Kids should not see this trash! This is not a Christmas theme we need to be exposed to! Disgusting!

I placed 3 high ticket items on layaway in October for my grands and made each and every payment and when I made my final payment, I called and the rep informed me to give it a couple of days before they send it out. So as I checked my email I see that Kmart sent me a cancel order stating that one of my items are not available and they are sorry. So of course I am wondering why? I used the online layaway for the reason of receiving the items not to wait until after the total payments were made to hear it is not available. They stated they would refund my money but I want the product, which I understand is not available at the manufacturer level. Hummmm.

I had the sale paper on Nov 25th for the sale on Nov 29th. I went to Kmart to look and ask them to see if they had this fulton in the back for the sale which was in their sale paper. When they came back, they told me no, but a truck should be coming in. I said, “Ok, I’ll be back on Friday.” So on Friday morning, I went back to get the fulton on sale which was 249.99. They had none and none came on the truck, so they call round. I couldn't find one store in the tri-state that had them. I don't know how they can run a sale not knowing what is in their store. I even drove to Delaware with no luck. I very disappointed in the way they run their sales.

I have been apart of your Kmart/Sears loyalty program since August 21, 2013. That date is also a date that I set forth and preordered a PlayStation 4 from your online site, Kmart.com. Once inputting all of my personal information as well as my credit card info, I was advised that my order was complete and that I would be charged on the release of the PlayStation 4, which was 11/15/13. The order number I was provided with is **.

On October 14, 2013 I placed an online order for a winter jacket via Kmart Layaway. I had planned to pay it off before it got too cold outside. On October 25, 2013 I paid my second payment. Later that day I figured I had the money at that point and I might as well pay it off (as winter seemed like it planned on coming early this year). I went ahead and paid off the 39.10 I owed. However, the last payment showed up in my Kmart account and is still (even today) "processing"... but it never applied to my layaway. Both payments made on that day were taken out of my bank account (Kmart was quick to do that, but slow about everything else).

I purchased a new TV in November 2012 from Kmart online for pick up in the store. First problem was being able to pick up my TV and Blu-ray. Online said "available for pick up in store", yet it took 2 days to be able to actually get it done.

I purchased on K-Mart on line a full size loft bed for my grand daughter on 10/1/13. The funds were taken from my account and I was told delivery would be by 10/14/13. On 10/22/13 I contacted K-Mart because I did not receive the bed nor did I receive any information from them telling me of a delay. I received a very nice email on 10/22/13 apologizing for the inconvenience and that there was a delay with the vendor and that it was being researched and I would hear from them in the near future. I was ok with this as I know situations arise but felt that K-Mart was on it and I would have answers shortly. I could never have been more wrong! I had to make several follow up calls to find out that the shipment was "lost." But they couldn't reimburse me until they were able to locate the shipment. Every phone call ended with a promise that I would receive an update via email. These emails never came.

I placed my order on September 21 on online layaway. My items were paid in full October 1 and it's now November 4 and I still don't have my order. I have been in contact with KMART online and over the phone. All they keep telling me it being sent to a higher level and it will take 24-48 hours or 3-5 business days. Then they have a record that my item was shipped to my address which someone that I don't know signed for my item and its 1 pound shipping, Which I ordered 19 items of cloths. Now I'm trying to get my refund and they won't give me back my money and tell me to wait 3-5 business days. I have received 2 emails from KMART and 1 is that it was shipped with a tracking number for 1 pound of items and the other was that my items are at my local KMART but when I went to the store today, they told me they have no record of any items number or layaway number or sale check number or anything on me at the store for pickup. This experience has left me with a very bad taste of Kmart and their service

Placed an order online. My address is on the Submit Order page but another address comes up on the confirmation page. I immediately contacted customer service. I asked if they could help me get the order shipped to ME as it was going to the wrong address. I was told that they couldn't help me. I asked if I could cancel the order altogether and was told "sure" ( I have proof I was told this) but then I was notified that it couldn't be cancelled. Even though the order was still being processed, it couldn't be cancelled. Now I am out the money AND I have to hope that the person who gets the order will send it back. In the age of technology, I am still baffled as to why they can't change the address or cancel the order. They pulled it up on their computer screen but they can't help. Just a 'Sorry' nothing we can do.

Placed an order on August 28 online. Got a tracking number the next day. My order still hasn't arrived 18 days later. Tried to track it using the tracking number provided, but it is invalid. Called customer service and was told they would submit a request to check on the status. Was told I would get an email response in 24 - 48 hours. Still waiting 96 hours later. Called again. Was told they would submit another request and that I should just wait and be patient or cancel my order and stop whining. Really?!? This is the type of customer service I get?!?

The Kmart system auto-populated the city name when my zip code was entered but the city was wrong and I did not catch it. Before the packaged shipped called the error out but Kmart told me, to fix it they wouldn't cancel the order and start over but I would have to pay them $20 for the cancellation. After explaining to them that it was an error in the system, they said, "Yes, we see this now and when you get your shipping notice, call us up then and we'll fix it." I get the shipping notes and call them back. They then proceed to tell me I should call UPS and have them fix it. I call UPS and they state Kmart locks the ship to address and that Kmart has to call them to approve the change.

On May 27, 2013, I made an Online layaway. I paid it off about two weeks early. The second week in July. I needed the merchandise for my son's graduation party! The merchandise was shipped through UPS. After a few days, the merchandise was sent to a UPS location 30 minutes from my house. UPS returned the merchandise back to Kmart because they claim they could not find my address! I don't understand how that could be because I shop online all the time.

My husband was wrongfully terminated due to a computer error. After he had finished his shift, he picked up a few items to bring home as he always did, and as usual, he gave his rewards card to get points on the purchases. At which point the cashier told him that he earned a free $20 gift card with his points but for some reason the computer would not let the cashier activate it. So she called the manager who overrode the computer with her card and then gave my husband the gift card and he went on his way. 2 days later he came in to work and was told by other employees that apparently the computers glitched that night and that it was spitting out $20 gift cards to anyone and that the cashier and some of the other employees took advantage of it and were collecting hundreds of dollars worth in gift cards.

Cashier yelled out that my checks are bad because her check reader wasn't working. When I told her to close the sale out and I would go to customer service, she yelled out that it would do no good because my checks are bad and it would make no difference at customer service. The Customer Service supervisor stepped over to her cash register and told her that it was her check reader that wasn't working and that it was not my check(s). Of course his voice was not as loud as hers was when she yelled out that I have bad checks.

Worst supermarket in America. Everything is highly overpriced, poor customer service. The only good thing about it is there are no lines at registers as there are barely any people shopping. But the points system is designed to waste people's time at the register. I signed up for those points but the sales person who took my information and opened an account for me, didn't bother to explain how to use them. She just entered my information in the computer and never gave me an awards card, which they ask me for every time I shop at that store. But eventually I found out from another sales person how the points work so today I decided to use them while purchasing a bottle of water. A sales person largely ignored me at first while her station was open but she was engaged in another activity at a customer service desk.

My disabled 19-yr-old daughter was just fired by Kevin from the New Albany, IN location. His reason..."Just not a good fit."

For years, I've supported Kmart as opposed to purchasing at W-Mart. But Kmart is always skimpy on inventory and they seem to be out of things. The other day, I bought pretty red catapult sneakers on sale for $19.99. Upon wearing them, they are a bit too small so I went to purchase the next size up. They had jacked the price up $15.00 to $34.99. I asked customer service if I could buy this other pair for the price I paid a few days ago and they said no (didn't want to return or exchange). They were running that stupid BO-GO deal and when you do the math, it amounts to the regular price anyway. Many shoe purchases I pass up because I don't want 2 pair of shoes and I don't like the marketing ploy of coercion. Thank you for the space to rant. Their marketing is off.

My daughter and I went to purchase my grandson some clothes for his birthday and the sign above the clothes said half off in big letters. We did not notice in small letters sale on shirts. When I checked out, the young man charged me $25.99 for the blue jeans. I was under the impression that the pants were half price. They were not. The lady was rude to my daughter. When my daughter took the employee to where the pants were hanging, the employee said, "If you had read the sign, you would have seen what it said!" Very tacky. I think it is a scam to sell the clothes by the way it is set up. Because some people will not go back and get a refund, so they pay full price.

I can't fill out an application online to get a job online because it keeps asking me for the location and the zip, and I have put 6 zip codes and it won't take any of them. It's a mess.

I ordered an RCA TV on May 1st. I made a down payment on my layaway. Within 1 hour, I received an email from Kmart stating that the item was not in stock. I called the Kmart corporation and the customer service representative told me that I would receive my refund within 48-72 hours. I have been calling every week for 4 weeks now. I am getting the runaround. It is now June 1, 2013. I have not received a refund or phone call. I will not be doing an online layaway with Kmart ever again.

I went shopping with my son who is 11 and he wanted to go back to the sporting goods section. As we walked back there, we saw a large sized poster of this year's SI model, Kate Upton, in all her glory. Even my son was taken aback. I understand these magazines are available to the public and I understand posters are available to purchase; however, like it or not showing that much skin is nothing more than soft porn especially when done in a seductive way. Kmart should be a safe place to shop with my kids without them having to be exposed to that. If people want to buy it, it can be behind a counter or somewhere other than large sized in the middle of the walkway.

I received the shoes I ordered online but the shoes I received were two right shoes. I needed to return it and had to go out. I was really looking forward to wearing those shoes but it was a big Inconvenience for me. I was very disappointed when I opened the box and looked at the shoes. The shoes were really nice but they are mismatched. I would like to know if I have to pay to ship them back. When I spoke to a customer service agent earlier, she told me to take it to the store. The reason I shop online is so that I don't have to go to the store. It's kind of far from my home.

I bought 2 throw blankets with a picture of a wolf one week apart in January 2013. One was for myself and one is going to be a gift for Father's Day 2013 (maybe). I opened my blanket and just washed it for the very first time 2 days ago. The piping along the edge of the blanket unraveled and is hanging off the blanket. I arrived at the store at 2:10pm today, 5/19/13. I brought the blanket back to the Bohemia store willing to take an exchange but they were all sold out of the blankets. I asked for a refund but I was informed by the cashier that she had to get the manager because it was over the 90 days.

I went to the store to get a patio set. It was online order only. I placed an order in-store and after the credit card was charged, I got an email. It said the order was canceled and would receive a credit back to the account. I have no patio set and not been credited the money back yet. It seems no one can give a straight answer. Do not buy anything from Kmart.

After seeing an advertised sale in a local Kmart Sunday flier, my husband and I went to our local store (Kmart, Bohemia, Long Island, NY) on Tuesday, May 7, 2013, in order to purchase a gazebo which was on sale. Once there, we found the floor model which was clearly marked with the sale price. After finally finding a sale associate, we were informed that they had no more in stock (Amazingly, there were plenty of the more expensive gazebos in stock). When asked when they were expecting to get more in stock, we were told that they had no plans on restocking, which meant that we couldn't even get a rain check. It was at this point now speaking to the seasonal manager that we asked if we could purchase the floor model. We were told no for two reasons.

Placed order for a Mother’s Day gift that after seven days of processing never processed. I was told it was not processed properly (7 days later) even though I received a confirmation and a sales check number and a delivery date of May 10th. As of May 8th, the item was still processing and showing as a pending charge on my credit card. Customer service agent #1 told me to order the item again. Okay, that gave me a ship date of May 20th for an item needed for May 12th.

Consumer Affairs had reported about this data mining technique in a previous article recently. I wanted to send along information I've learned while shopping at Kmart. They are requesting customers' phone numbers by stating, "Do you have a rewards card?" So I say, "No." They say, "Can I check your phone number to make certain you don't have one." I told the clerk, "I don't have one and no, you may not have nor need my phone number to process this transaction." I used a gift and debit card for these transactions. I also noticed on the receipt the information Issued Offer followed by a series of numbers three times. I suspect the clerk has to indicate that he asked repeatedly for the customer's phone number.

I ordered from the online Kmart store and joined the Max membership so that when I order stuff for my seniors, we don't get charged shipping. Yet, they still charged me shipping. Give us our money back!

Kmart Rock Island, IL 6201 - I had a layaway there. When I went to pick it up, I noticed I didn't have the last receipt. The clerk said she could look it up if I had photo ID. I showed her the ID and she told me I owed $50.15, which I thought was wrong, but I paid her. Then they couldn't find the layaway because the floor had flooded. They proceeded to give me one off the floor to compensate. When I got home, I found the receipt and sure enough she had charged me $5 too much. I called the store but since I picked it up, there was no record of it so I'm out $5.00. Also, the restroom there was very dirty and disgusting. My experience was not a very good one.

I attend high school, and my high school is a college preparatory school. So students tend to carry a lot of heavy books and school supplies at all time. My first bag of the school year had torn at the zipper, so there was no fixing it. That's when I decided to get a new backpack. On October 31, 2012, I went to Kmart with my father and brother to buy myself a new bag. After looking at the backpacks for about 10 minutes, I finally decided on picking the red Outdoor Vortex 8.0 Extra Large Backpack. We walked to the register to checkout.

I went to Kmart in Janesville, WI to use Western Union inside their facility along with picking up a few other items from the store. I approached the "service" counter to send money using Western Union but was told that I would have to wait 10 minutes for this service. The only employee in the store who knows how to run the system was giving break to another employee. I then asked for a manager to be called to the desk because I'm sure they would know how to run the machine. The manager, Jerry, was called and he did confirm that she was the only employee that could operate the Western Union inside their facility and yes, I would have to wait 10 minutes for her to return. I actually waited nearly 20 minutes for the only employee who knows how to operate the Western Union facility as they have multiple employees standing around doing absolutely nothing. Why have the service there if you can't properly operate it?

The first complaint I sent, I thought they would at least offer to replace the cushions. It's just the bottom cushions. But they just thanked me for my complaint. I'm very disappointed in the product for the money we paid for the product.

I placed an order online for a 9-inch Android tablet in early March of 2013. Once the order was placed, I was told I would receive it in 7 to 12 business days. What a lie. It was meant to be a birthday gift for my mother. Once the deadline passed, I waited another week… still no tablet. So I order one from another site (Amazon) and receive it on the day they say I will. So I call Kmart to cancel the order. They tell me it has been canceled and I will get a refund in 8-10 days even though they got their money from me the same day I ordered. 5 days later, I get an email saying that the tablet is on its way. So I call them back to ask them why are they still going to send it even though I said cancel the order. They could not give me a straight answer, so I tell them to cancel it again. This time they tell me it will be 3-7 days before I get a refund.

I visited the Kmart in Monroe, NC 28105 with my handicapped mother who is wheelchair bound. As I came to the entrance, the handicap automatic entrance was not working. After I managed to get my mother who is on her wheelchair in the vestibule, the second entrance was not working either. Manager came running after I had my mother halfway in the store. I was horrified with the management of this site. I was disgusted that the entrance wasn't working. What is so funny was after my mother purchased what she needed and exiting the store, the automatic doors were working. It’s like they don't want you coming in but they're happy you’re leaving. I hope they get this corrected for all disabled customers.

I purchased a Hamilton beach blender a couple of weeks ago. It is defective and I want to return it. I can’t find the receipt so therefore the store refuses to exchange an item that they sell or even give a store credit. I will never ever shop at Kmart again.

I bought a 42-inch LCD TV with service plan. Now, they are saying that the TV is only worth 1 cent and I can't get another one. The TV is less than 2 years old. They said over the phone, "Okay, we will exchange it. Bring it back." When I got into the store for an exchange, they told me they could not give me anything. I have my receipt and still no exchange or any help at all.

I really love this store on Figueroa Street at the Carson Town Center. The associates are helpful when you have a question and they return phone calls. There is a 75% room where everything is on sale, which could be for a defect or a broken item. I bought a cute Jaclyn Smith rug here for $4, and a cute ballerina jewelry box that just needed a wind-up handle. When I showed the cashier what was wrong with it, she made sure that I went to Customer Service to show them, in case I couldn't fix it. The great thing also about shopping - not only are the prices great, so are the merchandise. You also get cash back on your purchases and great coupons which, in my opinion, is a way better deal than Walmart.

I had a good deal on a blender with 2 other items that I placed on layaway online. I finished paying balance within 2 months. As soon as I made my last payment online, I received emails that my order was refunded. I called customer service and they told me that the blender and other items were no longer available! I told the rep that I know it's not her fault but the company should reserve the items that are placed on layaway! All this time, I was paying for air! And a waste of my time! She said for the inconvenience, they would give me 10% discount. That does not work because the blender was on sale and the other items also. The 10% does not compare to the deal I got! Then we were disconnected. She has my number and didn't have the decency to call me back! I looked up the blender on Kmart online and they still have the blender available at regular price! So she lied! Very poor company and customer service in my opinion!