Kmart Reviews

I purchased a Tablet Galaxy Tab 4 from Kmart and purchase their smart plan because they advertise that wear & tear are covered. I have purchased this type of coverage from other companies (Walmart & Best Buys) and had never had any problems. I actually purchased two, once the screen cracked (which under Walmart's plan it's covered because it is considered tear) so I went online to do the claim. First I couldn't. I had to call the customer service line, they were no help and I had to wait 7 days for my contracts to be actually added to online to be informed that it is not considered tear and not covered.

Bell solid 26" no inflate bicycle inner tube - Had this guy I'm working for pick me up two of these tubes as part of my payment. They make them sound so good. Installed them on my bike and there is so much drag it feels like I'm on two flats. It is the worst thing I've ever bought. Can you believe $50 for such a bad ride. And to make it as bad as it can get my boss threw the receipt away.

Went to Kmart to purchase some pop. The that was on sale was 16.9 oz for Pepsi. The sale tag was placed in front of the 24 oz. The sale was 5 6-packs for $10. The cashier Doug had a manager verify and was told it was placed in wrong area. Once it was clear that the price was not going to be honored Doug turned to me and stated you know the drill let's get this done. Doug the cashier was also at the cash register complaining about being short staffed and stated "Welcome to Kmart!" in a sarcastic voice. I felt this was not only unnecessary but rude as well. This is not the first time this has happened but will be the last time I shop at the Scottsbluff NE Kmart.

I bought my son a birthday present online at kmart.com. It said it was suppose to be delivered Friday the 9th. I got an email from UPS saying it was delivered at 2:35. Mind you, I was home and nobody knocked. I looked outside after I got the email at 2:45 and there is nothing there. I called UPS and they said they really can't help me, that I had to call Kmart, which I started on the 9th. They basically told me they wanted me to buy another one. The toys was $65.00. I can't afford to buy another one. So then they told me they would give me 10% off but that still don't help. They told me that they had to put in a trace and it would take 7 to 10 days. I thought that was crazy and representative had the nerve to laugh at the situation that I was not finding funny. I requested a supervisor. I was on hold for 1 hr and 1 minute. Eventually I just hung up. I called back again on the 12th.

The Kmart pharmacy is rude, intrusive, and abusive when my mom and I have tried filling pain medicine scripts after we had surgeries and the pharmacist are always on the witch hunt to falsely accuse saying we are abusing medication and they will do anything to bully and ruin anyone's reputation who dare needs a ** script filled after surgery when it's on the script by the doctor's orders to help to aid us recovery and that is all.

Went to Kmart in Oxon Hill MD store # 3654 today to buy flea and tick treatment for my dogs and tried to use my reward points and was told I could not use them because the items I was buying was groceries and I asked to speak to manager she told me the same thing. I told her that flea and tick treatment was not a grocery item, that it is not food nor is it a household item. Definition of grocery is a food product, not a pet supply!!! Walked out mad as hell!!!

Kmart, Sears, and Shop Your Way all appear to be misleading consumers. I have repeatedly done live chats, called multiple numbers, (and experience multiple transfers) and can't get right answers. The Internet has shown a pogo stick that I am interested in for several weeks and absolutely nowhere can this item be found. If it's not available let's remove it from these sites.

So we are planning on moving into our home again but we needed appliances. So I placed a stove from Kmart on layaway. Made the first payment just fine. I also put a fridge on layaway at Sears and made those payments although after the first payment it took an average of over 45 minutes to an hour to get their web page to work properly. To my surprise I went to pay my layaway on my stove 2 weeks ago at Kmart and found that the contract was cancelled for lack of payment. What so I looked at my credit card online. That payment was still pending and had never settled out for 2 whole weeks, so what a glitch huh.

I got a letter in the mail today that I have 20$ is surprise points, went into Kmart and picked up laundry soap and such, went to check out and they could find the points on my account, asked me 3 times if the card I gave them was the same one that worked with the letter I got. 3 times I said yes, after 15 min they told me I'd have to go to the service counter. Fine I went up there, tried to tell her what happen and the lady very rudely told me that I can't use the point because they can't be used on groceries and laundry soap was considered grocery.

I put in two orders online and first they said the first order was lost during shipment and to give them a few days then they refunded me and sent it back to the store without my consent. The second order was then on backorder so I called today and they said it was delivered to a p.o. box in which I didn't give them. I said I wanted a refund and I have to wait for them to track the item. I have been waiting two weeks and they will not refund for another 24 hours.

I don't normally ask for discounts unless it's an item that I can't find easily otherwise. I didn't originally find what I wanted, but found 2 sets of 4 melamine cups, one had a single broken cup. These I let my children use instead of glass. I asked for an additional discount for the 1 set and was only offered 10%, he didn't speak to me, or I would have at least reasoned that a 25% was more reasonable since it was 1 of 4 cups that was broken. Because of principle, I did not purchase the 1 set, and am dissatisfied with how the manager handled such a small purchase.

I bought something online. The picture show a set of patio and when I pick up my order was just the table and nowhere in the order said I was paying only the table. In the email confirmation said "one or more item may not be in stock. Your order will be available until Sept 16". Very disappointed.

I decided to go to Kmart in Gresham in my pajamas and I had the "security" people follow me around. They think nobody sees them, but we all do! I then decided to return something and the manager treated me like I was stupid. This is not the first time I have a bad experience! One time, I bought "10k gold" chains and it was fake (turned my neck green) along with the 1/5 ct. tw diamonds. Do they think we are stupid? How is this place still open?! They should improve big time. And in desperate need of security people who know what they are doing, you aren't super spies or invisible! Follow the real thieves not an individual with pajamas!!! Ridiculous.

I have been to this store for the last time. I can understand incompetence, but rudeness and even complete disrespect is uncalled for. I talked to the manager, and I can see it starts at the top. She wasn't interested in how her employees treat customers. I can see why Kmart stores are on the way out, the sooner the better.

In April we decided to use Kmart Why Not Lease It program, so we asked an employee how it works, and what the service fees were etc. No employee seemed as if they knew how it worked, or how the fees applied, but did however pull out some card that supposedly shows how much you would be paying once it is paid off. Which from my experience was really wrong. It did seem kind of funny that they were trying to push the why not lease it program at us but still knew very little about what they were even showing us.

I went into the Kmart at 102 Hicks Drive in Rome, GA today to buy my sister and mother a new outfit. I am becoming a doctor so I bought a new watch to count pulses and what not. I BOUGHT the watch, sliding my debit card and receiving and receipt - at the jewelry counter. I then walked around the store with my mom and young sister to buy them stuff. After purchasing all of my items ($140 worth) I went to leave.

I bought a battery powered razor from Kmart in Easton Pennsylvania. When I got it home and opened it the item did not work. So I took the cutting edge off and found it had hair inside. This razor was used and returned then put back on the shelf to be sold again. First selling used items at full price. Second the customer service representative tried to explain to me that it was the manufacturer​ (Wow what bs). Third cannot get in touch with Kmart corporate; their 800 numbers only lead to sales and service. I wonder why?? (Maybe too many phone calls like mine).

Two weeks ago I purchased an adjustable desk chair for my grandson. Pulled it out of the sealed box and it was missing parts. The parts are on the sealed card, but several parts were missing. Packed it up and returned it to the store, at which time I grabbed another sealed box. Came home, unpacked, and discovered the same situation - missing parts.

Try to return my kid's DVD play to Kmart store 3071 Toms River NJ that did not work. He told me I can't because it was out the box plus he looked drunk. It's not the first time, store was dirty too. He needs to be fired. He can't keep the store clean.

I bought my husband a gift. I wasn't asked if I wanted the receipt email. The cashier just decided upon himself to keep hitting the button on the pad. Buttons I'M supposed to answer. Next thing I know, the receipt goes to my husband's email. Totally ruined the surprise gift. Will definitely think twice about shopping there again. Sears does the same thing.

On July 5 I purchased some school uniforms. I did it early before school started because I wanted to make I was able to find what I was looking for. My issue is I didn't know I had thirty days to return the product for a refund. My child attends a different charter school which she cannot wear the colors I purchased. I had tried to go in the store and return them in which I was told I needed to go to Sears and that was in the thirty day period. I have just been getting the run around. I was informed of the policy when I called the number on the back of the invoice. I do understand the policy, I don't understand why I am stuck with uniforms and lost the money I have spent on them. If that's the case, I should at least received a store credit.

Had tv 16 months, bought 24-month warranty making warranty 3 years total. I called and they sent a service tech out 9 days later and tech determined screen was bad on this 42-inch RCA. He called Kmart and told them the problem.They said they would issue a buyback and mail me a gift card for the full price of the tv. They said at first they would mail it in 5 to seven days. Then 8 days ago they left message saying it would be 7 to 10 more days. Still waiting.

I purchased two tablets on lease it program. I have been Given the run around and customer service is not doing their job or the recovery program with. Why not lease it. I have called several times and emailed. No response or they keep telling me we will email and they will get in touch. They haven't.

I have been a valued customer of Kmart and Sears for many years. I am also a cardholder of a Sears credit card and a Sears MasterCard. Kmart and Sears has/HAD always been my favorite place to shop. On August 28, 2014, I purchased a trampoline for my niece. She was so excited to receive it. She loved her trampoline. She would jump on it from sun up to sun down, until July 19th, 2015 - it was damaged. I called the Kmart that I purchased it from on July 20th. This Kmart in Monroe, NC is in the process of closing down. They were very unprofessional, rude, and they were not much help at all. I had some personal things that came up shortly thereafter.

You guys have to be the most incompetent people on this planet! All there was to do was update or cancel the item all together before it shipped! If Kmart was going to employ people from another country to service Americans they should have at least ensured that the geniuses speaking to their customers could at least offer exceptional customer service. This is why Kmart and Sears will never be able to compete with Walmart, Target, or Amazon!!! This is why there are over 200 stores closing! This is why soon there won't be any store fronts and hundreds more of Americans will be without jobs! Thanks Kmart! What you do is sub-par! What you sell is sub-par and your brand sub-par!!! I was once a loyal customer because the store is in route.

I would like to file a complaint concerning the second glass table we have bought from Kmart and have had it shatter.

I ordered online a guardrail for my daughter's delta convertible crib on July 24th. I asked that the item were delivered to the Kmart Store in Lodi, NJ as it was supposed to be faster in that way. I was supposed to be able to pick up the item on August 4th. That day passed and I was still waiting for the "ready to pick up" email message, which came today a minute before of receiving another email message saying that my order was canceled as per my request (something I didn't!!!). Three days ago, I called Sears/Kmart customer service to find out what happened with my order, they told me to go directly to the store and ask over there. I waited until yesterday to go giving them more time. When I arrived to the customer service in the store, the person "in charge" asked to go to one of the cashiers. I did that and the answer was they didn't know and I have to go back to customer service. I did and nobody was there.

WHAT CAN YOU SAY KMART??? Got this item last Saturday the 8th of August @ Burwood. I used this to my car. My car is not toooo old old but the last charger I got before was good but this time naaaah... I put it in then after that I wanted to take it off but couldn't remove it. I tried again and this is what happen. I just bought it for 10 dollars but look what damage it give to my car. So disappointed.

Over a week ago I ordered a trampoline online for an in stock, in-store pickup. After not hearing anything for 24 hours I called 1-866-Kmart-4U to get an update. The only response I received from anyone is that it is "in process". They keep on telling me there is a "back office" that deals with these issues, that no one has a phone number to. It is disturbing how unhelpful this company is and concerning that they choose to give customers the runaround, instead of helping.

Worst customer care I've ever experienced. I drove 50 miles to do the Tide, Downy, Hanes deal. Hanes for children of that matters which clearly it did not as my 2-year old was screaming by the time we left. Sat in line for an hour while they ran around the store trying to figure out what deal I was talking about. My husband had to run through the store leaving my daughter in the cart screaming because your employees assumed I was a liar. So I did 7 transactions, HAD 15 IN THE CART TO BE DONE SINCE I DROVE FOR FAR. Only 3 of those produced the 10000 in points.

I was home one night when I heard a loud crash. Went outside and saw glass all over the patio chairs and the ground. Luckily me or my family wasn't using it at the time. I bought my set about a year ago so I'm not sure if I still have a warranty. The Lazy Susan at the top didn't break just the main table top.

I purchased this Slim Case for iPad® 3 and iPad® 4 online for $24.99 using my reward points. When I go and pick it up in K-mart, on the cover it says, it is on clearance for $10.00. I told the store that I paid online $24.99. Store said, they cannot do anything and I have to call online to price match. I called online and spend 45 minutes and they said, they cannot help, I have to go back to store and work with them. Basically, Sears and Kmart store and online cannot help me and they asking the customer to deal with it by pushing back and forth. Someone in Sears or Kmart have to take this kind of things seriously and train their customer service to better assist the customer otherwise, you lost one customer already and you will lose more. Hope this helps others.

I was in a Kmart store in Bluefield, WV. I went there to get the special on Crayola crayons @ .25 cents 24 count, and Westcott scissors 2 in a package also for .25 cents, and Filler notebook paper for .25 cents - a 150 sheets per package. Took my items to the checkout and they rang up full price. They said that was not the ones they could sell for the ad price. However, on the frontpage of the weekly ad it clearly states these prices. Why is Kmart not honoring what they are advertising? Date of ad came out in Sunday newspaper August 2 thru August 8, 2015.

Purchased patio set. There was a 5 year warranty on frames. All 4 chairs broke. Told by K-mart had to go thru manufacturer. Manufacturer said that because we purchased it on sale the warranty was voided. Asked where does it state that and was told nowhere. K-mart stood behind the manufacturer. I believe the consumer has the right to know, I think that is fraud. Had all of the proper documentation. Original receipt, pictures, warranty card. Numark is the manufacturer and they advertise they build quality products for k-mart, Sears, Lowe's, Target and others. All discount stores.

I was about to pay for my items. Clerk said to wait a minute. She take about three minutes to put in the register what the previous customer didn't do. She did say "hi." After I swiped my card to pay and after I thought I clicked yes to complete the purchase, I entered no by mistake. She said that I need to reswipe my card. I mentioned that I thought that I clicked yes. She said "if you clicked yes then I wouldn't asked you to reswipe my card". It surprised me how rude she said it. Then when the transaction was done, she didn't say thank you or anything. Years ago before Wal-Mart became the do it all department store. K-Mart had friendly clerks, managers etc. Now I'm thinking "why are they even still open?"

349 Orchard Park Rd, W. Seneca, NY 142224. WORST CUSTOMER SERVICE. Took me 20 minutes in line to get mispriced sale items cleared up. When items rang up wrong I asked cashier to cancel the sale and take care of other customers (had to ask her twice) while prices were checked. So, when problem was cleared up and I was ready to be cashed out I had to actually ask her to cash me next. WELL, the next customer in line had a HUGE problem with that because he had 1 $3 item and told me he didn't care how long I waited. That it was MY FAULT the line was held up... HUH?? Not KMart's fault?? Cashier ignored me and took care of the rude customer while a "manager" stood by and allowed her to!!! Told her to keep the merchandise ($65-70) and walked out.

I ordered 2 boxes of Seal-a-Meal bags on June 18th and was told the warehouse could not find the order. The order was never delivered. When I contacted Kmart I was told the money would be returned to my bank account. I have contacted Kmart twice and still waiting as of July 14. The money was to be put in my account 3 to 5 days after July 3rd - still no money. I will never order from Kmart again. I will also be calling the BBB to file a complaint.

I went to the Kmart in Huntington NY and I will never again. This place is bad the lines are so long, the registers take forever, the managers have attitudes, the aisles are a mess. It looks like no one ever cleans. The only reason I went was for the electronics and they have nothing worth buying. I was looking for some video games for my son and the nice young brown-headed girl that was back there stocking shelves mentioned that they don't sell games or systems anymore. She saved me so much time that day. She was probably the only person in the whole store I have not had a problem with. I went a few weeks ago and asked for games and some older man just pointed and said they are all that way. He wouldn't even show me!

Order placed for $41 on Saturday. Sunday bank account charged $83. Customer Service gave me no option except to refuse shipment when it reached me or take shipment to local store for refund. Would not issue adjustment to account. Refused to correct overcharge.

Kmart "cora" patio furniture glass table shattered for no reason. Purchased 5/815, broke on 6/30/15. When store where purchased was called they refuse to replace. Referred to 1-866-kmart-4u. Took 3 tries to get through to person. Given another number to call 1-888-289-8616. Told to call manufacturer 3 numark 1 800-475-4652. Was hung up on when didn't participate on vacation survey. When I called Kmart back was told that there is no warranty on glass table tops.

So I bought my daughter an above ground pool from K-Mart for Christmas in December. I live in Cleveland Ohio so we are not putting up any pools in January. I just put it up last week, filled it and then noticed that it is leaking. I contacted the manufacturer and was told that I needed to call the store I purchased this online. The store said call online customer service. They proceeded to tell me to just buy another pool and they are not willing to exchange it for a undamaged pool. I never once asked for my money back. They have been exceedingly rude and not helpful at all. They have no record of the purchase at all and are now telling me that I did not purchase the item from them. I have issued a complaint with the BBB and I am disputing it with my bank.

I worked at Kmart for 3.5 years. 3.5 years of my precious life wasted from ages 19-23. I gained weight, lost skin elasticity, gained cellulite and spider veins on the back of my thighs. Why? Because, working at kmart is beyond stressful. You can never do enough for the employees or your boss. And to the person who was upset that they didn't receive the merchandise that was on exhibit for a discounted price, be grateful. At the store I worked we weren't even allowed to sell the exhibits. It's the year 2015 and many stores have stupid rules which the employees have to adhere to and the customers hate. Deal with it.

I am writing this on the perspective of the employee. I worked in Kmart in a supervisory position so let's begin. First of all, if anyone out there thinking about joining the Kmart team, please don't for one. I never received any training, I had to figure out how to do things on my own or by asking other associates. Once you start - let's say you are a cashier - you have quotas to make in consumer reviews and ShopYourWay member cards. If you don't make quota, they threaten to write you up. Now I cannot speak of all the Kmart's but the one I worked at, the manager is very disrespectful to associates.

Today I visited the Oakwood Kmart where I waited 67 minutes on an attendant who didn't know that the item - a hammock were out of stock. He got the manager ** who rudely stated they don't have new ones but could have the floor sample. The floor sample were dirty but I were prepared to take it if she'd do something better on the price, I had already picked up 6 patio chairs for $40 each, she said loudly to take it or leave it. I left everything and would never visit that store again. Thanks.

I asked that I receive my order by the 24th and I made sure the rep confirmed before I gave my payment info. They charged my card then I found out I wouldn't receive the order until July 1st. I asked many times that they cancel the order since they lied and they would not cancel the order.

I purchased an outdoor patio set last yr. End of season clearance. It was stored over winter. We put the set together which consisted of a 6 ft tempered glass table and 5 chairs. May 30th I came home to the glass completely shattered out of the table. We purchased it at our local Kmart.

I am a frequent Kmart.com shopper because I am disabled and it's difficult to leave my house. I am also a shopyourway max member because I shop on Kmart.com so frequently. Lately I've been getting emails saying I have $10 in surprise points to spend on a $60 purchase and $15 on a $45 purchase etc but these points never show up in my account. They all come in different emails with different expiration dates. I've written to shopyourway and they've only honored less than half of them. Twice they gave me the points and once they made me pay out of pocket and then credited me with points saying they couldn't refund cash.

Over a month ago I purchased a piece of furniture from Kmart online for their home delivery service. The item has never come. I have called customer service now 4 times for my refund and each time I have been told they are looking into this and I will receive a phone call or email within 24 hours. I have yet to receive a single phone call or email back from them. I have no furniture and they have $536.99 from me. I will be contacting a lawyer come Monday morning.

We needed a new TV. I went to Wal-Mart and purchased a Sony 24 inch on sale for 138. When I got home my husband was upset because the TV was not a Samsung so I was going to work and brought the TV with me and was going to drop it off at Wal-Mart. The return not open, so as I was coming down Broadway I saw Kmart. I thought I would come in to see if Kmart has Samsung TV 24". Well it was 6:45 in the morning and I was in a hurry to get to work at 7. So I begin looking down the TV aisle. Well they had on sale 32" Samsungs for $219, and only two left. Well I ask lady at a register if one could be held for me till 8:00 pm when I get off. She called for the supervisor, and said she had been here at Kmart a long time and could probably help me.

I can't tell anything about the item I didn't get. Online Kmart is fraud. DON'T WASTE YOUR TIME! I ordered to pick up TODAY (which was 05/16/2015) they took my money from my account in just seconds, it's okay. After I contacted to the workers to different 2 stores to understand when approx could I pick up as it was Saturday and to go to the mentioned stores was too far from my home and I needed to manage the time and get there before the store will be closed. Why I choose those stores because before my purchase there was mentioned "PICK UP TODAY". Anyway, after several calls to 2 stores they said "its pending and usually it takes about 24 hours to pick up orders". I said "I am sorry it's a baby bedding set, which I collected from 2 different stores of KMART as because it was TODAY PICK UP!!! I am with my baby and it was so hard to go and look for the product in stores. That is the point why I ordered ONLINE!"

In fairness, I haven't tried to return the jewelry. BUT I've been around long enough to know what their excuse will be. "How can you prove to us that this is the same necklace that you walked out with?" So therefore, I don't feel the need to waste my time and raise my blood pressure at the same time. What happened was this: I don't normally buy my "real" jewelry from Kmart but I have to admit that their little ad campaign about the 70% off always catches my eye. I'm not stupid by any means. I know that they mark the price way up before they take the 70% off but I took a look anyway and it wasn't the first time. What I did notice about them is that they have a lot of nice "costume" jewelry. You know? Plated gold over silver, diamond chips. I do like and buy that sort of thing at times BUT when I have a little money I like to buy real gold.

The ring I paid for was not the ring I received. I was not aware that the wrong ring was in the box upon purchase and the store stamped my receipt "all sales final." I feel that I am due a full refund of $802.49.

I bought my patio table from Kmart at the end of the 2013 summer season. We have had it up for not quite a year now. This morning we heard a strange noise, went out back and the table top had exploded. Most of the glass just dropped, but some shot out.... around and into the pool. Now I see that this has been happening since 2000??? Fifteen years of exploding glass and it is still being sold? Disgusting. Of course I do not still have my receipt :o( Who would have thunk?

I ordered 3 sets of corelle splendor dishes. I received 2 sets of corelle splendor and 1 set of corelle simple lines. I contacted them and was told that in 48 hours I will receive a label to return the wrong one. I was told that I will have to reorder the wrong one for the correct one and that will take 5 to 7 business days and by the way it's not on sale anymore. Too bad for me. They said they have no way of replacing the incorrect item for the correct one. Is Kmart in the 21st century? Something is wrong with their customer service especially when they make a mistake. I was treated like I made a mistake. My suggestion for all Kmart customers, GO TO AMAZON. You will be treated like royalty and they will never make you feel like you did something wrong.

In the last three years I have spent thousands of dollars at Kmart. My refrigerator, washer, and dryer have come from them. I have bought two game systems and dozens of games. I went out of my way to do ALL my Christmas shopping from them. All in an effort to avoid Walmart and help keep Kmart in business. As of today I will no longer shop there.

Ordered a breakfast nook, took 2 hours to put together but fine since the price was reasonable. 4 pieces were broken/damaged, one being the separate bench that people have to sit on - a safety hazard. Just wanted the 4 pieces replaced. 3 were aesthetic and I could live with but the bench is important. Rep said I had to dismantle the entire thing, arrange pick up, do full return. They could open a set there and send me the parts instead of requiring me to disassemble the functional items - it's a LARGE piece and my time is valuable too. And if they sent a replacement I'd have to disassemble this one and reassemble that one - for the smallest part of the separate bench - makes no sense.

I wrote a letter to the CEO of Kmart to explain how I was mistreated and disrespect by the staff at Kmart. The letter I sent by certified mail was refuse. I have several items on layaway with Kmart and my complaint should be heard by the CEO himself. I have been a loyal customer for over thirty years with Kmart. I especially like Kmart for the year round layaway which we know Wal-Mart or Target does not offer this. I am a shopaholic and on a fixed income I spend hours online comparing prices and I must inform you how bad and rude your employees treated me.

Purchase an auto battery on 3/25/15 - then on 4/8/15 I tried to return auto battery "core" for $15 credit. I was informed K-Mart only gives 7 days to return a battery core. No return money & and what do I do with this Lead-Acid battery core? Most business give months to return battery core - this part is only going to be recycled for lead. Now I am stuck trying to get rid of a lead-acid battery core. My cash register receipt is #**. This is at Big K-Mart #3127 5665 N.Rosemead Blvd. Temple City, Calif 91780.

I was at the Big K store trying to buy futons for an apartment I just got. They had these signs posted on the boxes of futons, 99.99. We told the assistant the helped us load them that we didn't want to get them upfront if they weren't going to honor the price. When we got there the assistant manager ** at the Jefferson Street Big K in Joliet Illinois told us that they had been marked wrong. We asked them to make it right for our time and she only said she would be happy to load the right ones that the price was suppose to. We asked her why she was not willing to make it right. She said her manager said they would not offer us anything. Because they were clearly marked Cruz futons. I am very upset that they would not even work with us on a better deal on the ones we already had upfront. I will never forgive my treatment for losing my time and not having anyone willing to make anything right.

My husband made a purchase back in Dec 2014 and we are now April 2015. And Kmart systems has been compromised and someone drained our bank account in one day! My bank said the charges were made in Missouri and I live in ca. They made a fake debit card and used atm to withdraw money. I will never shop here again!!!

The Kmart chain that I have known to love has been a saddening experience. From cleanliness to the overall customer service experience. Kmart use to be the place to get the best deals but my experience at Walmart is better.

I was fired over some member feedback that was not under my name. And the member feedback was true, but since the store manager ** and the two individuals are friends. And she knows the feedback was true. ** the HR, wow that's a joke, she also knows it was true also. I never got a verbal. Never wrote up. I was fired in two days. And yes I have hired an attorney because retaliation is against the law. Labor Board does not like all the out of dates in the store, people look at the dates. There was no witness in the room when I was fired. The store is 7028 Tifton, GA. I want my job back I didn't do anything.

I bought a car seat online and had it shipped to my house. When I opened the box the car seat was covered in animal hair and the manual was already removed and torn. It is obviously a used car seat. I contacted Kmart by phone and the rep informed me that it was shipped from a store and not their warehouse so or was probably a customer return. She advised I could mail it back and they "might" send me another one or "might" refund my money. No guarantee!

I consider myself as a dedicated shopper of K-mart. We are a family of five, who consume at least one to two cases of water a week. My complaint is, that in the past month the bottles have become quit flimsy and dented. THEY DON'T STAND UP STRAIGHT. This is the problem. Bottles falling constantly, water all over my table, etc. I think you should look into this ASAP. I don't keep my receipts.

I am receiving text messages, which I did authorize, but I don't want to receive them anymore. It is impossible to opt out. When you go to the site, it asks if you are a member. I put in every imaginable phone number, email etc. It doesn't recognize me as a subscriber, but I relentlessly receive these messages. I think this is illegal.

We visited and we are regular customer for Kentland Gaithersburg MD area. They put price $29:99 for piece in all bunch of carpet, when we took at register says $80. We said "why it is on sign $29.99?" Your Manager Sumar says "I don't know, don't care whatever written there" and can't sale with rude.....! Very bad customer service and attitude. We hate this kind of people at Kmart shop.

I hate that we don't have a Kmart in my area so I have to order through Kmart.com. My online experience with Kmart.com has been nothing but horrible. For some reason they keep putting my address wrong when they give it to UPS for shipping. It is never my address, which I put correct when placing the order, and this is the third time I been done like this with Kmart.com. The 1st time, they left my apartment number off and if it wasn't for UPS help calling around, I wouldn't have never got that package because calling customer service for help was like a slap in the face.

When going to my local Kmart to return clothing items that I had received as a gift, I obviously didn't have receipt since they were a gift. I was expecting on just getting store credit that I could use in the store for these items. I was told by a very rude employee that they cannot take items back without a receipt. These clothes had tags on them, were brand new and I can't even return them for store credit so I can purchase something else?? No. She said my only option is to get the EXACT same clothes in a different size. This is probably the worst return policy I have seen in any company! Terrible customer service. Those items should've been returned for lowest price and put on a gift card and then maybe I would've purchased something else along with my gift card which would have ended in Kmart making a profit. No wonder nobody shops at this place - it's only a matter of time before they go out of business!!!

I recently order a baby play yard off Kmart.com. After I placed my order I didn't get no response on my order after my card was charge. I called 1 866-562-7848 and was hung up on twice. So I drove to sears where they said they had the item, come to find out they didn't even have it. I cancelled my order because sears didn't even have the item and now they say I have to go through my bank to get refunded. Another CSR said it can take up to a week to be refunded - never again. Suggest you be careful when ordering off Kmart.com.

I recently made a purchase on Kmart.com on January 4th for a TV wall mount. When I received the item on the 7th, it was the incorrect item. I called Kmart customer service and was told that the correct item would be shipped and the incorrect item would be picked up when the correct item is delivered. I was told that I would receive a confirmation email within 24-48 hrs. On the 13th, I had still had yet to receive the correct item OR the confirmation email. I called Kmart customer service again and was told that there was no record of me calling on the 7th and that I would have to pay to ship the incorrect item back in order to get a refund.

I purchased a set of bath towels with matching washcloths (7 each). Within 2 months 1 washcloth and one towel started unraveling on one end. Took it back to the Kmart and they told me no replacement or refunds without the original receipt. The manager I talked to (Ana) hung up on me twice while I was being very polite and to the point. I will never shop there again.

I put a layaway in three separate ones. I paid on my children’s electric scooters first, then in two weeks I paid on tablets and my laptop.. At the end of the payment process it says click here to send a copy to email link, did not work for two. They claim they did not get payment. I got an instant text message saying it was made. They sent emails saying cancelled due to out of stock, then another saying nonpayment, then last one got cancelled. It’s 18 days later and still no refund and no refund for previous.

I ordered some adorable penguin ornaments online from Kmart.com for a friend who collects penguins for Christmas. I received them, in a bag, with no padding whatsoever, just inside a plastic bag. Of course they were broken. After checking online, they do not accept returns and I'm instructed to go to a Sears or Kmart store. I bring in all of my information, including the receipt and broken items and they can't find my order, with the number right in front of them. They called the Kmart corporate office and after about 30 minutes of wasting my time in the store, they told me a gift card would be mailed to me. Many weeks later, no gift card. I emailed with all of the same info and they said there would be a gift card in my email in 3-5 days. I checked every week or two and still nothing! Every time I talk to someone, email or on the phone, they assure me that I will be compensated, but almost 2 months later, Nothing! I have never been treated so poorly by any place I have shopped!

Kmart advertising Xbox one NHL 15 for 29.00 right now and for a few days now but it's not available to ship or pick up within 50 miles of me. That's like a Black Friday price but if you don't have it that's just wrong to advertise it. I called the store in Ofallon Mo and was basically told "too bad"! You might as well advertise it for 1.00 if you're not planning on selling it. I'll never step foot in a Kmart again.

I was paying for my purchase and noticed an item did not ring up correctly. This occurs often at this store. The woman asked to check on the item was obviously annoyed by the request. She called and said it was not on sale. I walked back to the area to double check and asked the woman why then did the sign say it was on sale. She was rude and walked away. The corporate customer service didn't seem to think this was an issue.

I purchased a dirt bike online layaway for my son for Christmas. Once it was paid in full I went to pick it up at the Baltimore Md location. When I got there with all my paperwork from email, I was told I was not in the system. After 25 mins trying to find the dirt bike, I was told they could not give me a final receipt/ add warranty because there's nothing in the computer to allow them to. I was scared to leave store without one because I didn't want to have something missing or a defect I could not return. After calling Customer Service with no help. I email Headquarters which I was told to go back to the store and deal with it.

Online xmas layaway for 600+ dollars ....Items now not in stock and majority lost by UPS Dec 8....Told that amount not credited til after xmas due to UPS investigation time....so one check til xmas, no money to shop for replacements. Dec 18th went to UPS to resolve issue for Kmart. UPS did so they delivered wrong house. Called Kmart, they offered to do same as they were doing for stocked out items. Credit plus egift card for 110% value. 64 calls 41 emails later and after xmas I have no product credit or egift card and no xmas. Been called liar, yelled at by reps. Anyone with contact info that might help, please advise!!!!

So it's 12/22/14 afternoon, I visit the website by recommendation to buy my 2-year old son his power wheel f150 truck. I visit the website with advertisement that the truck would be sent to the store by Christmas for pick up. So I purchased the truck my son wanted which was not available in stores. It's now Christmas so I spoke with a rep and was told there was technical issues and will be scheduled for delivery 12/27/14.. Thank you Kmart for false advertisement and my son not able to enjoy his Christmas present. Never again would I shop here again...

KMART ONLINE BEWARE!!! BEWARE!!! Not only was my order sent to the wrong address AFTER I chose the proper address to ship to, part of my order was cancelled without even an option or reason given. I attempted to contact customer service via the "human" chat which is NOT human at all. It's an android system that selects random names. Either that, or Kmart has a terrible training customer service team. I then called the customer service phone number and spoke to someone who barely knows English, who promised to update the shipping address info once my tracking number was created. That was a lie, never happened. Now, after driving across town to pick up my package, I learn that my packing slip SAYS all items are included, but one is not in the package. It's a nonstop fiasco and now, in desperation, I have to reach out to the chat again, and at the moment, they can't find my order # to even look for the missing item. I will never shop KMART ONLINE again and I will be sure to spread the word.

I found it VERY interesting to read the comments listed here by the many consumers complaining about various problems encountered with the Layaway Departments @ Kmart! Just this past week, I heard about the latest Layaway complaints on the National News, & was reminded of similar experiences I had with Kmart in the early 1980's!!! In 1980, & again in 1982, I had the unfortunate need to purchase items via layaway @ my neighborhood Kmart. (I should note that both items were from the Electronics Dept.; one, an answering machine, & the other a VCR). On BOTH occasions, when I went to the store to make the final payment & retrieve the items, I had to wait between 1 - 11/2 hrs., only to find "it wasn't there". I received NO explanation from the managers on hand, & it took several days to even obtain a refund on BOTH occasions! Much later, I was told by a former employee (Asst. Manager) it was commonplace for employees (usually on a management level) to retrieve items from layaway & return them to the shelves. Now to hear that Kmart is having essentially the SAME issues with their online orders, I am NOT surprised. Bottom line: AVOID Kmart entirely!!!

Kmart managers intentionally hide big electronics inventory so they do NOT have to honor sale prices. In fact they did it on black Friday this year by changing the numbers and locations of items listed on the Kmart computerized inventory. Once again they are false advertising. And the employees are so underpaid it should be illegal to work there. Management is also homophobic & against breastfeeding. That's all I have to say about this evil corporation other than DON'T SHOP AT KMART! Friend of a poor Kmart peon.

I place an order online on 12/19/14 and was to pick up one item same day in store and the rest of the items were supposed to be shipped to arrive on 12/22/14. Well I went to pick up my in store item on the morning of 12/20 and after standing in line for an hour and then waiting on this ignorant employee went to look for the item for over 30 minutes just to come back and tell me that the there was nothing there for me. Asked for the manager who had no help other than that I had to call in to Kmart.com for help. OMG really! So I call in to the line and was advised by a foreigner (no offense) that my order was cancelled but he did not know why. I then asked for a supervisor and he said there was not one available. He tried to tell me that I would have to wait 10 business days to get my money back. I then hung up on him and called back and got another foreign lady who says my money will be on my card within 24 hours, she thinks.

My wife made an online layaway back in October for our kids Christmas. We had never been late on any of them, she had made 3 of them. So on the 9th of December she made a payment on one but never received an email confirmation that the payment had been made so she check our account. It said there was a pending transaction for the amount. So we was like check tomorrow it will be fine. How wrong we were. She checked it the next day and Kmart was still showing it needed to be paid. Well checked account and it still showed pending. She then got on chat with the customer service and the person she chatted with said it was a web error. We was paid in full to check back in 48 hours and it would be cleared up. We waited and guess what, it never changed so she chatted back in and the person told her the same thing. Account was paid in full just a web error, they would have it cleared in 24 hrs. Day came everything was the same on this order. Chatted in again and she was then told that the payment had never been made. Our bank account still showed a pending transaction for kmart. Well now the layaway is showing delinquent because they have screwed up payment on this layaway.

I placed an order with Kmart for a trampoline. After two days when I didn't receive no type of notification about my order I went online to check the status, only to find out the order was canceled. I called Kmart to find out what was the problem and was told by the first representative the cancellation was due to a problem with the payment. That didn't make sense because the payment was taken off my debit card by them and was in the processing stage to be sent to them. She became rude when I told her I know the problem is not the payment because I already checked my account and know the payment was processed by them and I have a screen shot from their website saying "thank you for your payment." Her attitude made my attitude worse, especially since I was already aggravated, so I asked to be transferred.

Received an email stating that if my layaway contract was not completed by the 14th of dec, christmas delivery would not be possible. After making the final payment I received an email stating that several items were no longer available & I would be refunded. After checking the intended refund amount I noticed that it was incorrect, so I called kmart customer service, found out my ENTIRE order had been cancelled & I would receive a refund in 7 to 10 business days basically on christmas eve. I have no idea what to do now for my kids on christmas day. I'm a single mom, I don't have the income to buy new gifts while I wait for the refund to be processed. I'm so disappointed with this entire experience & the lack of concern that was shown to me. It's almost like this was pre-planned by the company & the representative was prepared to be unsympathetic to the situation.

Looks like we were all duped by Kmart! I also received an email urging me to make my final layaway payment before the 14th to make sure that the order arrived before Christmas and soon after received an email stating that one of the items was not available. This morning, I received an email stating that the entire order has been cancelled. I called the customer service number and spoke with "Angel", I highly doubt that that was her real name, and she offered an apology and an investigation with a follow up in 24 hours. For some reason, I decided to go to the Kmart website and search the items that I had placed on layaway and, lo and behold, all of the items were listed and available for purchase including free shipping!!! The same exact items, not similar - THE SAME!

Same as everyone else. I got an email stating to pay by the 14th to get my items by Christmas. I paid it on the 10th. On the 11th I received an email stating 4 items weren't available. Ugh, ok. I was able to buy similar at Wal-Mart online and guaranteed before Christmas delivery, but the rest shipped. On the 12th at 3:30am an email stating all items were out of stock and my contract cancelled. Called them that early afternoon. I was told yes, out of stock and will be refunded in 14 days. WTF! This would make Christmas shopping difficult. I was very angry.

Just like a lot of other consumers, I foolishly put my Christmas items on lay away through Kmart online. We no longer have a Kmart store in greensboro, nc because it just recently closed in October/November. I started a lay away nov 8th for Christmas presents for my daughter. They sent me an email stating that it is recommended that I pay my lay away by dec 14th in order to receive my items by dec 24. Well I made my final payment dec 12 to ensure I get my items in a timely manner then only to receive an email hours later that my lay away has been canceled due to the item out of stock and my money has been refunded to my card.

I placed an order with Kmart.com on October 28, 2014. It was everything my daughter wanted for Christmas. In order to get the items delivered to me by Christmas, I had to complete my final payment by December 14, 2014. I made my final payment a little early on Dec. 12. Approximately 8 hours after I made that payment, I received an email stating that 3 of the items I had ordered were no longer in stock and that I would be refunded within 14 days. I immediately contacted customer service as I thought there had to be a mistake. A layaway contract (from my understanding of what I agreed to) is one in which you place your order and the items are held for you until either your final payment is made or you break the contract by not paying on time/in full. A CSR "Hawkins" told me in a live chat that items are only pulled from inventory after the final payment is made, which makes no sense at all. I told him I wanted to know where in the contract I agreed to that stipulation.

I made an order of all my Christmas gifts from Kmart.com on layaway in September. We made all the payments on time and even over paid to get the gifts sooner. They sent me an Email saying to pay them off by the 14 of December. I made a payment in full on 12-12-14. I got an email stating that the order has been canceled because the items were out of stock. I called the 1800# they gave to me in the email. They told me that it was a local store issue. I told the person on the phone that it was an online order and had nothing to do with my local store. They still said that I had to take it up with them. So I called my local store and of course they had no idea what I was talking about and that I had to contact customer service. So back on the phone with the 1800# in the email. They told me that a credit that came out to be about half the total amount of my purchase would be refunded.

I put in a layaway in November for Christmas. Trying to plan ahead and pay items off little by little. I get an email telling me that in order to get my items by Christmas, I need to pay it off by 12/14/14, so I paid it off 12/11. Today, 12/12, I get multiple emails that I can't make sense out of since they contradict themselves. One says that only one item wasn't in stock and three others tell me all the items in my order were out of stock. I tried to call the customer service number in my emails to figure out what is going on and I get an automated system that doesn't allow me to talk to anyone and the only option for my case is to check the status of my order - which couldn't be found in the system. I am stuck waiting to see what shows up and now I will be last minute shopping. When I put in a layaway, I expect the items to go on hold. Not be sold out from under me. That's really unfair. I will not be placing anymore future layaways that aren't physically at the store. This is the second time this has happened with online layaway.

Layaway order that I made online back in October. The item was a RCA 24 Class 1080p Rear Lit LCD Full HDTV that I wanted to give my daughter for Christmas. I made every payment on time and even received an email from K-mart that if I made my last payment by Dec 14th, I was ensured to receive the TV before Christmas. Well, I made the last payment and received my final payment receipt with another email to follow that the TV is out of stock! I called the 800# I received from the email and the operator told me that I needed to call a K-mart close to my home even though I told her that it was made online. She didn't even offer to transfer me.

First over a week ago I went to the store in Pleasant Hills, PA and bought a microwave for my son that was on sale. He took it home and it was broken. He took it back to store and was given a credit (all they wanted to do was get a new one). They went and picked out a new one, got to register and because it is no longer on sale they would have to pay additional $15. They told the clerk they would not pay it as they were just returning a broken item, so after an hour of back and forth they finally got the microwave.

I faithfully paid my online Kmart layaway for the last month. Received an email stating that all layaways must be paid off by December 14th to guarantee delivery by Christmas. So I rushed to pay it off yesterday. Spent our last dollar to pay it off so that my children could have their gifts under the tree on Christmas. Yesterday evening I come home to 3 emails from Kmart. The first 2 stating that some of the items are out of stock. Then another email saying the whole order has been cancelled. So I called the number, talked to someone with a heavy Indian accent that I couldn't understand, and she couldn't help me. She said all items were out of stock, but that they weren't really out of stock. What kind of sense does that make? Then last night I received another email saying I was being refunded the 288+ dollars I had spent. THEN, I get another letter saying they were sending me a shipment. WTF Kmart? I will never shop here again. Get your crap together.

I ordered some of my daughter's Christmas presents using Kmart online layaway. I made my last payment before I went to work. I got home from work and have 2 emails from them. The first one says that one item a shirt was out of stock and I will be refunded the money. Then the 2nd email says my whole order has been cancelled. I called, was told I was getting everything but the shirt and gave me a tracking number. Log in online and it says the whole order was cancelled. Called back, told every single item is out of stock. One item is $10 more now. The girl said they would still honor the price I originally paid. She sent me to her supervisor who said he could not honor the price and could give me a 20% off coupon. I told him I probably won't shop there anymore. Now I have to wait for my money and rebuy the items hoping I can find them and get the money before Christmas.

I did a layaway order with Kmart. Made my final payment and later got a email saying my items was out of stock. Thank god for letting me find the items on Toys R Us and I also paid another layaway off and still waiting for my items. They said a shipping label has been created but I still be waiting. Will never do a layaway with them again. Kmart is full of it.

I ordered 2 items on 11/27. The first item I received without a problem. The second item, a birthday gift (a prepaid phone) for my daughter's birthday on 12/8 is nowhere to be found. There was plenty of time (11 days) for this phone to get to my door, just like the first item did. It is 12/6 & I don't have tracking information. It just says a label was created on 11/28 via UPS. I called numerous times to customer service. I even emailed & was told to re order the item & choose expedited shipping and I would be reimbursed. Or if not They said a update will be available 3-5 business days, HA!!! I can't trust these people to ship an item THAT I PAID FOR, so forget a reimbursement. This is unacceptable. KEEP THE HECK AWAY. I have never ever had any problems shopping online. EVER!!!! I WILL STICK WITH WALMART BECAUSE YOU KMART ARE A JOKE. Thanks for ruining my daughters birthday. I have 3 phone cases I ordered from Amazon AFTER I ordered from you & no phone. Stay away. Far away.

I placed a large online layaway order on Nov 6th, made my final payment on December 5th of $451.00 and received an email accepting my payment. I then received another email cancelling my order because 2 of the items on my layaway are out of stock. My email shows that the other items have been shipped.... with no tracking number. When I called customer service they said they are showing the whole order has been cancelled and a refund will be issued in 14 days. The customer service agent offered to reorder the items for me but the sale prices would no longer be valid and I would have to repay for the items instead of applying the refunded money towards it. I spoke with a supervisor who also said all that she could see was that the whole layaway had been cancelled. I now have to wait 48 hours to hear back from an online team and 14 days to receive my refund and I'm out of Christmas presents for my children. This is unacceptable and I plan on writing corporate with my complaints.

Which time do I complain about... Start with a grill I ordered. Long stories short, ordered a grill, went to the store. They had a display model - was very cheap. Cancelled the order. MONTH later, 5 emails and 6 phone calls, I got my money back. Always told me it was processing or it was cancelled or some crap. I never in my life felt so ripped off by a place like this. Nobody knew what was going on, seem to make lies and told me the same crap over and over again. Recently as of today we got a package we ordered, opened it up, only 1 item in it.

I placed an order on October 16th and have been paying on it every two weeks. I decided to pay my last payment a week early to make sure I got it before Christmas. I received an email last night that my order had been cancelled. This was my daughters Christmas presents. I called to check on it and I was told that the order was out of stock. It would take 10-14 days to get a refund. I would not recommend online layaway to anyone. They have lost a customer.

I placed a layaway in a Kmart store about an hour away from me. I made my first payment online through the website & had no issues. This is how I've done it in the past. Well when my next payment of $74.xx came due, I tried to make a payment of $76. Go to enter all my CC info & when it comes to review the transaction they've added an additional $18.10 to my total… Charging $94.10 to my CC. Yet, the total on the receipt still shows $76.00... Called customer service & they tell me they don't know what the problem is, must be having issues with the website. I'm upset but let it go because it took the whole $94.10 off the total of my layaway balance due.

I visited Kmart in Miami Florida located on 163 st. I went to the store with my mom to pay on a layaway. As we was leaving, we saw some hoodies on sale for $7. When we got to the register they rung up for $8. We told the cashier and she leaves and come back. She tells us "it's whatever the price says on the computer" (she didn't even go check the sign). When the transaction is done, I went and took a picture of the sign and I bring it to the cashier attention (By this time she is standing next to a supervisor). I show her the picture and she tells me I have to go wait in the customer service line to adjust the price. I told her it is not right to make me stand in another line when I brought it to her attention before she finished my transaction and she didn't take the time out to check the price.

I placed items on Kmart's online Layaway the first week of November. I paid for them early thinking I would have the items on time for Christmas. A few minutes after making the payment...I received an email saying the layaway was canceled because they were sold out of my online layaway items. I called the company and the supervisor I talked to admitted that they made a mistake and forgot to set aside the items. So I have 3 girls who want the same doll and only have one doll now. Oh and my refund will arrive in 30 days....I'm out $150. I hope they really send that back to me. I will NEVER shop at Kmart or any of their other stores again!

Today I sent my fiance to Kmart to pickup an item I ordered online. I set him as the designated pickup person. He waited 25 mins and they couldn't find it. They said he wasn't the pickup person and gave him a hard time. They said it has to match online website. The manager was very rude about everything. This is the 2nd time this has happened at 2 different Kmarts! Last year we went to pickup an order that I put him as pickup person, they had the same problem and we waited 30 minutes even after giving both names! I also had a problem ordering a different item online this past week. The shop your way rewards are a joke and customer service is a bigger joke. So done with Kmart.

Brought ad that came out today with Christmas trees on sale and I'm here at 10:00 a.m. Of course they don't have half the trees in ad or do they care to help you on info about them. Considering ad just came out, it definitely looks like they didn't have them in stock to begin with. Apparently for display only!!!

I am getting so ** tired of hearing about the employees are being treated like ** . There's a handful of people that I know that works at the kmart in clemmons nc that are about ready to quit and I really don't blame them. That store should have been one of the ones that closed down. I have never walk into a kmart store and hear the employees being treated like ** . When I walked in, I witnessed one manager almost bringing one employee to tears. I walked into the back and a other manager was yelling at another employee. This is the holidays. This is not what I want to see. Good way of bringing in the holiday cheer. They shouldn't be doing this in front of customers that would only make matters worse. They should pull the employee to the back and talk to them, not yell at them in front of everyone in the store. I will not be shopping here anymore especially during the holidays. I walked out of that store feeling so bad for all those employees.

I called to have an online order cancelled not once but twice and the 2 representatives promised me that it was taken care of. Well not exactly, I have a package being shipped to someone else's residence! And now my credit card was charged 100.00 which I disputing as fraud because this was not authorized! I called and wanted this cancelled! Why was this not taken care of? Why was i lied to?

We are very upset with the Elkton, MD Kmart. There is a black Friday ad running from Thursday to Saturday with a Kenmore washer AND dryer SET for $249.99 OR $249 each. We went to the sale FIRST thing yesterday morning at 6 am, waited in line only to get back to the washer and dryer with a store made sign saying the ad was wrong, the set is $499 with $25 off. That is absolutely wrong!!! We get up to the customer service line, they say “Well there was an ad retraction a few days ago saying the ad was wrong...” THEN IT SHOULD NOT OF PRINTED, and they should not have had people waiting in line for it.

Patrick, the store manager does not know how to control his staff. The girl answering the phone and in returns told me "excuse por favor" & was doing returns to another employee on her day off and trying to get her more money than what she paid for.

I put 2 of the same items on layaway for Christmas presents for my children. I paid all my payments and even paid it off early. Not even 10 minutes after I had already been charged for my last payment, I got an email saying that my layaway was cancelled because the items were no longer in stock. I am confused. I "laid away" items, paid for them for weeks, finish paying for my "laid away" items and then they get cancelled because they are no longer "laid away?" Also, they are keeping the (fully paid off) cancelled layaway fee of $10. 23 days later... No refund. Sounds like they are keeping people's money as long as they can to keep their failing company afloat. LAYAWAY BEWARE!

I came in your store in Gonzales, LA to pick up a layaway the second one within a couple months. First of all I stayed in line for probably 30 minutes or more then when it was my turn to check out, the clerk checked out her friend before me. Once I finally got my layaway, I picked up a thermo cup out of a box that said $4.04, headed to customer service because I needed to return something from out of my layaway. When the girl went to scan my items she told me, "I know you don't want this cup, it's $26.00." And I said that it came out of a box that said $4.04. She said, "Oh no, these cups are expensive." I told her, "I picked up the cup from out of box that said $4.04." I've spent hundreds of dollars with Kmart within the last few months. But since they don't honor what the sale signs states, I will take my money elsewhere.

My mom and I put a layaway on for my granddaughter's birthday. She went to pick it up and they had lost it. Then wanted her to look for replacements which of course they didn't have so when she requested our money back they charged us a layaway fee. Now had we just canceled a layaway I might understand this but they lost our layaway then charge us for their screw up. We will not be back in that store and I will encourage everyone I know to avoid going to that store! Store #3016.

I bought a table from Kmart on October 22nd. I paid cash at the store because they did not have the color I wanted. I was told it would be shipped to me on October 29th. A representative put in the order for me. I was never told order from a third party vendor. I called the online ordering to check the status on my order. They told me it had been delivered. However I have not received it. The lady then said she made a mistake and said that it had been delivered to UPS. I would be at my house by November 5th. So November 5th came and I called to see where my table was and I was told that it had been delivered on the 29th.

K-Mart is going out of business in my town. So when I was in the store, I decided to buy a small micro. The clerk told me I could not return it to any stores... (That should have been my first clue...) l got home and it will not turn on. ** was my reply. Who would have thought ANY store would sell something that does not work? I am almost 70 years old and guess I should have known better. Never crossed my feeble brain. OUT $80.00.

You have lost me as a customer for regular purchases due to 1 associate that is the front end customer service manager at your New Lenox store named ** I believe. I had originally purchased 4 bottles of Suave conditioner and had a coupon for each on 10/24/14. When it came time to scan the coupons your system wouldn't take them even though the bar codes etc. were correct on them. They were MANUFACTURER COUPONS AND COULD BE USED ANYWHERE. They stated Dollar General on them as the suggested place to use them but again they were MANUFACTURER COUPONS AND HAD A REMITTANCE TO A NORMAL CLEARINGHOUSE FOR COUPONS.

I bought a gift card for a frequent Kmart shopper. I received an email saying I had to call or Kmart would call me at 8 a.m. Saturday. I called the security #. I had to answer security questions. One of which was who else was I related to with my last name. I said no one. The security person mentioned my deceased father's (dead since 2003) ex wife. OMG, Am I supposed to tell the security person my whole life story? I said we had never been in touch so I had no clue, I had to verify. I was related by marriage to someone I have no contuse with. OK THEN once that horrific call was over...The gift card came via email with names reversed. The person it is for is in front of FROM. I called the Customer Service # and was told there was nothing they could do.

I picked out my Xmas gifts for my two nieces and nephew. I pick a store in the check out page, it then brings me to another page with all of the available layaway stores. Even though I already SELECTED my store on the page before, I go to select it again, and I can't. Every single link on the website is DEAD. Nothing will bring me to the page I need. I spoke to customer service, they wouldn't help. I gave them my username, and they couldn't help. I go on their FB page and I am explaining to them what is going on, and I am telling them the page that is not working but they have never HEARD of that page before. I decided to try it again a few days later, and it is the SAME THING...400 bucks of mine they will never see!

I placed an order for a layaway with KMart, I made the monthly payments and paid it off, I actually even paid it in larger amounts than they had set up, so I paid it off early. The following day, I got an email stating that "some of the items from your recent order are no longer available online, and they have unfortunately been cancelled from your order". Now, I find it unfathomable that I laid the items away, paid for them, THEN they were unavailable! The customer rep I spoke to said that if someone else buys it first, then it may go out of stock. Really? So even though the items are laid away for me, you can still sell them to the first buyer that comes along? This is not right and has happened to me twice this year. I will never shop KMart again.

Rude employee. When I sign up for Shop Your Way rewards I use my short name & I order online today & redeem my point. When I pick up my stuff she ask for my ID & I told her that my name not the same but the same e-mail address. I show her my e-mail but she said she let me this time to pick up & no more. I ask her "how can I change my name?" She said "no you cannot change... don't use it no more" & I don't understand why? She said don't use my Shop Your Way anymore. Then I call then someone updated for me...& why she said something like that?

Too many crappy things to even go into. However, long story short... Kmart cancelled my online order on 10/19/2014. Supposedly because my items... all of them were no longer available. Funny thing.. I went online and saw them still apparently available. At any rate, they said I would get a refund. I did a chat tonight, and was told it takes 14 days for a refund. After checking my records, it's already 15 days. "Brewer" said I must wait till 11/7/14. Huh?? Why??!!

On 10/19/14 I purchased 12 large bags of dry cat food, as well as dozens of cans of cat food at the Kmart in Charlottesville, VA. Upon opening the first bag of dry food yesterday, I was appalled and disgusted to find the contents to be infested with maggots. I called the store to explain the situation to the manager. Her response was a typical "canned apology". I informed her that I would be bringing the contaminated product back, and that she could expect me within an hour as I live 45 minutes away from the store. The same manager I spoke to on the phone also dealt with my return transaction. She was able to locate my receipt totaling almost $300 in cat food. She handled the product return with no issue.

Was in my bedroom and heard a sudden sound of glass breaking. Looked outside and my patio table glass had exploded into a million pieces...it looked like snow. I purchased this patio set a year ago at Kmart. I've never seen anything like this before.

I am completely disgusted by the way Kmart runs their retail operation. I have spent 2 hours on different 2 days with their CS going around and around. 1st of all the problem starts with them taking the money out of my account, before confirming that they even have the product in stock. Neither Amazon, Walmart, or any other company I've dealt with takes the money until the item is ready to ship. 2nd I get an email telling me I cancelled my order... I DID NOT!!! So I call CS to straighten out the mess they created. I am switched from one person to another having to explain the situation over and over.

I called because I wanted to know a price and she told me with attitude to call later. I was later and she told me to call later once again. I called and she told me to stop calling!! Like really I'm trying to put something on hold to purchase. Horrible cust service. I ended up buying at target. Her name is Melanie and she works at salinas kmart. I'm telling my friends to not shop there, not like target excellent service.

Had a layaway, forgot about it, ended up paying $15. Just want someone to tell me why we pay $10 if cancelled and where does that money go and where is it used? No one has a good enough reason - processing fee!!!! What did you process?? Need GOOD REASON FOR THE RIP OFF!!!

I have had the all time worst online experience. To make it so bad even calling corporate to complain was a very bad experience as well. I don't believe that K-Mart cares for their customers not even the corporate office. Who calls corporate to complain and gets nowhere nothing resolved. I plan to reach out to whomever I can reach out to and post this bad experience wherever I can. I'm posting on Facebook, Twitter, my own personal blog, complaint website any and everywhere there is a large crowd of people that reads posts.

I contacted my Heath insurance company regarding my prescriptions because I have been having issues regarding the re fill dates. The rx I called them about they told me that I could get it filled that day and if the pharmacy had problem they gave me a phone number that they could call. We'll I called it in and Adam said he can't fill it yet and I asked why and he stated that it's his and Kyle's rule!! As to when and what re fill date you get, I Feel THAT it's NONE of their business and the ins company controls this, not the pharmacy!!! They don't pay for my ins or my rxs. Their job is to fill the rxs and customer service... They should not have any control over my rxs!!.

North Miami beach store. Other stores should take lessons on customer satisfaction. This is why kmart is closing so many stores and will probably succumb to their lack of customer service. No one wants to shop today without it. All the major stores bend over backwards giving good customer service. Furthermore, most of kmarts prices are higher than many other stores such as walmart with better service.

I cancelled a layaway and was hit with a $15.00 fee on a $22.00 deposit. I regret ever becoming a customer at this rip off store!!!!!!!!!

Kmart always has mark downs but never want to honor the sale price on shelf. I was in the store with my husband and he was going to get an insulated cup with a tag that said 3.99 but when we got to checkout, the cup scanned 9.00 and my husband went back and got the box that the cups were in and the tags were on and the front end manger assumed that he put those tags on the box and to beat it all the tags were expired and did not get the cup for sale price and took my business to Walmart too. Spent 180.00 at Walmart that I would have spent at Kmart but not after being called a thief. Thank you.

I ordered 2 sets of curtain Tie Backs but received 1 set, so I called the customer service number on the shipping invoice. I got the worst service and an argument between the representative and myself that prompted me to ask to speak with his supervisor TWICE only for him to deny my request! I spent far too long on the phone with someone who clearly shouldn't work with the public. Now I am wasting more time writing this complaint, but am so frustrated I have to share! Just put the correct items in a bag, but if something is missing, send it free of charge. Don't expect the customer to pay for shipping again! Ugh... Won't be shopping at Kmart anytime soon.

On July 10th, I received a robocall to confirm delivery of my item for the next day, July 11th, between the hours of 11:45-1:45pm. On July 11th, I waited until past 3pm before I called the number that was left on my machine (888-231-7164) to find out where my items were. I couldn't get through as it kept hanging up. I then went to Kmart.com to go on the on-line chat for assistance. The CS there said the same thing - it is processing and it, too, hung up on me. I then Googled for a phone where I can reach a HUMAN on Kmart and got 888-346-5331. I spoke with someone there and they gave me another number, 866-562-7848, the delivery department. I spent a good 3-4 hours getting transferred back and forth where I had to repeat my complaint to no less than 4 different people before someone took ownership of non-delivery.

I love to shop at Kmart. It is very convenient to where I live in Jacksonville, FL of Normandy Blvd. When I visit your store I can find what I need without being ran over by other customers at a reasonable price and if I do have to exchange something, there is not a problem as long as I keep my receipt. I hope you keep this store open for a long time. The customer service is always very helpful and polite and ready to help when needed. Thank you for your service to our area of Jacksonville.

Here it is the 4th of July weekend and I am spending my time putting this together about KMART and a problem that started on 6/14/2014. I made a purchase with a live person for some shoes from the KMART.com website and had an absolutely horrible experience that even after 3 weeks has still not been resolved. I called in an order for 2 pair of shoes because 1 style was not available at the store and are online only. I called in for the 2 pair as they had a BOGO sale. I requested that the shoes be sent to a local store that would be convenient for me, but the following transpired. I was advised that 1 pair could be shipped to the store and the other pair had to be sent to a home or business address. I was not told that there would be a shipping charge for the 1 pair until the sale was complete. I couldn't understand why the 2 pair had to be sent to different addresses. I think KMART is desperate for any income as so many local stores have closed.

Went to Kmart in Clemmons today to get a FREE replacement battery for my vehicle and and was not able to receive the service that I should have. I bought my battery in 2012 and it is 2014. I have a 3 year warranty on it and it still has a year warranty on it. I was not able to get my FREE replacement today because of Kmart policy was somehow changed after I bought the battery and I was not informed that I would not be able to replace my battery the day I bought it. If so I would not have purchase it. I feel they ripped me off and customer service lady was not polite. All they could tell me is I have to pay shelf price in addition a 15$ fee. I am very dissatisfied and feel that they are false advertising.

I ordered layaway on here, paid off the whole thing and I received an email stating that my order has been canceled. The email said I would receive my refund in 14 days.. It has now been over a month and I am still getting the runaround.. I am no longer a customer of this place.

I spent my whole lunch time and break on the phone to purchase merchandise. I was hung up on and the rep that was taking my priced matched items hung up the phone. When I called back the didn't honor the prices and was extremely rude.

I was approved for $800 credit with the Whynotleaseit program. My total purchase was no more than $712. The cashier explained that I had biweekly payments of $59.30 for 5 months. My first payment was in December 2013 and the tenth payment was in April 2014. I completed that which means I had paid $593.00. I made a call in April 2014 to confirm my balance, only to find out that I was expected to make a balloon payment of $391. I told the rep that it was not possible for me to make that type of payment at that time. She told me that I could continue on with the biweekly payments. The receipt showed the balloon payment and 4 more scheduled payments of $59.30. The 4th payment comes due on 6/9/14. I was sure that I was nearly done because my receipt showed no more than $392 remaining.

I am very unhappy Kmart's quality of customer service. On 5/8/14, Kmart cancelled my online order totaling $173.55. After several (three emails, one chat session, three phone calls to the corporate number and speaking with two actual associates from the local store) frustrating communication attempts, I was told I would receive a refund within 14 business days (which is an absurd amount of time for a retail refund!). It has now been 21 days (14 business days) and I have not received a refund. I contacted Kmart chat again and spoke with "Serto" who stated I would receive my refund in 3 to 5 more business days.

I went into the Sinclair Lane Kmart to search for a tent. Items in the store were listed to be 20% of the advertised price. The advertised price online is $239. I was advised the sale price was $228. When I spoke to the man advising me - he was the manager, sales - their policy allows them to set their prices.

Went in to make a purchase for a new grandchild. Several employees standing in the entrance just having personal conversation. I proceed to the baby section, got what I needed, went up to the register to be checked out. Two employees at the register, one checking out the other but the cashier looks up at me as if she wanted to say why are you in my line. Her look was an angry one, no smile, and didn't greet me. I waited and waited. It seems as if the young lady employee number wouldn't go through so she tells the cashier to just put in five dollars.

On 03/01/2014, I went to Kmart to buy a cooking pot to get me started at my new apartment. I used it various time. But at a given time I was cleaning the pot to put in dishwasher and I saw black particles in the mash potatoes. And I wonder if the food got burned since mash potato is white. I had the dishwasher wash the dishes. I removed the pot and there is a jpg image of what it looked like. I called Kmart on main st acton, ma. with receipt on hand, and they said no they cannot do anything without the package upc. The upc in the receipt is **. I was having cramps and after taste in my mouth but had no clue what it was as of now.

On Feb. 12, 2014, I went to Kmart.com and ordered 3 loft beds. My total was $751. I was fine with that. Everything was in stock at the time of purchase and they will arrive on Feb. 27. 1 wk later I get an email after they take my money saying 2 of the 3 are out of stock and they will refund for the 2. Ok fine, just send me the one. Then 2 days later I get another email saying my 3rd bed was being shipped and I should get it within a couple of days. Here it is March 19, 2012 and still no bed, no refund. I have been calling them every week two times a week and nobody is telling me what happened to my money or where my beds are. I’m so heated so it looks like I will be calling corporate if I don’t get answers come next Wed. and if that don’t work I will go over them. I will NEVER buy ANYTHING from them off the internet ever again. - signed I want my money or you will have a lawsuit.

Made an order on 3-9-14 and it was set for a Friday 3-14-14 delivery but never got it so I called customer service and it hadn't been sent out yet. I called today and the status is it is going to be ready for shipping. I bought a lot of things from other sites and received all within 3-5 days in which some came further than Illinois. Will never order from Kmart.com again. "Never".

I went in to Kmart for a layaway on a 65 inch brand new tv at the end of January. My initial payment on a 12 week layaway was 126.38, so I paid $150.2. Weeks later on payday, I went and paid another $126.38, then 2 weeks later I paid another $126.38. Now I work for Schwans Home Services and get paid bi-weekly, but this week my check was little smaller with the bad weather we have been having, so 90% of my check went to bills.... So, I went to Kmart to tell them that I wouldn't be able to put anything down this week till next Fri .

On 11-20-2012 and 10-31-2013, I completed a professional job for Kmart and Sears and was never paid. Despite numerous attempts to the maintenance manager whom hired me and the district manager I have received NO compensation for the jobs performed. All the work was completed exactly according to the bid and the customer authorized the service, but never paid. I would hope that all who read this would consider the families of those who seem to work for nothing to do services to large corporation that NEVER pay their bills. I would hope you will take this case to heart the next time you plan on stopping by Kmart and Sears to spend money. They want you to shop there and get your money, but then pocket the money and screw your neighbor.

On January 15, 2014 I ordered patio furniture (order #) at Kmart/Sears online. After the initial delivery on January 30, 2014 was cancelled due to a snow storm in Atlanta, my order arrived on February 2, 2014, with two damaged items. I called customer service that same evening to report the problem, to initiate a return and pick-up of the damaged goods and to order their replacement.

I ordered a dining table set from Kmart Online. This was my first mistake. After two months, two of the chairs broke. I called Kmart Customer Service and was told to bring in the page from the computer that had the order number and the item number to my local Kmart Store and everything was taken care of and I would at that time receive a refund. Of course, I didn't keep the box and the packing material. Who would have thought it would have to be returned. Dumb me. Well, I spent three hours at our local Kmart store. They were wonderful and did everything they could to fix the problem. To no avail.

I ordered from Kmart online patio furniture. I was told it was in stock, provided a delivery date and received a written confirmation. Despite my credit card being charged I never received the merchandize. All efforts to resolve this problem thru Kmart customer service has failed. I have to now go to the bank and dispute the charge.