Kmart Reviews

I went online and discovered that the reason I had the wrong panel was that the item number was not for the panel pictured on their website. I contacted them several times about the mistake. They finally sent a UPS pickup tag for the wrong panel. I have verification that on November 29th they received the wrong panel back in their warehouse and it was signed for by someone named Lee. I began contacting them to see why I was not refunded my money. I have been getting email after email from them, telling me I will be refunded for that one panel, but to wait 3 to 5 business days. They just keep giving me one excuse after another.

It is now January 25, 2011, and there is still no sign of my money being returned to my account. In the last email from them, they told me it sometimes takes 2 weeks for my money to be "visible" to me. I have never in my life heard the term "visible" used in any time of accounting practice. Kmart is stringing me along and I don't think they have any intentions of refunding my money. I have about 14 emails from them which are full of excuses. I have my UPS tracking number as proof that they received the curtain back in their warehouse and email confirming they do indeed have the curtain. I have emails from them stating I will get a refund, yet I have no money back.

I would advise anyone who is contemplating on dealing with Kmart to have second thoughts. Their customer service is terrible.

Today I went with my wife and son to the KMart in 1998 Bruckner Blvd and we needed help, so I went to the cashier in the electronics department to ask her a question. All of a sudden another employee rudely interrupted me and started talking to the cashier and discarded my question as if I wasn't there, so I just left.

Two minutes later, walking by the furniture department, there was another lady with her husband and kids that needed help with something and was looking for help when most of the employees were in a little corner chatting, laughing and on the cell phone. She wanted to complain, but there wasn't even a manager to complain to.

I complained to the first floor manager and he laughingly said, "Well it is not my floor, I don't control the people upstairs, that's someone else's job." I noticed the general manager's name is Rick Tr-something. I asked for a number where I can call and complain, but I was told to call the store number instead.

In an economy like this where unemployment rate this high, we still have employees who don't seem to care about their jobs. If this is the case, these employers should fire these people and hire people that are willing to work.

I will call the Kmart regional office and continue this complaint until someone does something about this.

Who knows what impression she left with others about me? To make the story short, she finally, after refusing to call a supervisor, searched her computer for the last sale price for the item (about 3 months old, despite her previous claim of the store not carrying the item for years ) and refunded me this lesser amount. Kauai is a small island where Walmart is always packed and Kmart is empty of customers. There is a reason for this that management perpetually chooses to ignore. I choose to ignore Kmart from now on.

Now I don’t have a credit card so she should have credited it to a debit card or refund the cash. After telling her this, she gave me a horrible attitude and told me she did not have to refund me at all. So 48 hours passed, I’ve called the bank and they have no record of a credit. So I called Milford Kmart and spoke with a woman who after telling her the situation, she told me she was standing next to this woman, Tracey, when I came in and told me I was a liar and that she did not say that.

I am so appalled that these women can talk to a paying customer like this especially if it wasn’t for the shoppers, she would not be employed. I want to file a complaint with the Better Business Bureau. This is inexcusable customer service if that’s what Kmart calls it! I want answers to where my credit is going. Now I have no items or a credit. I’m a very angry customer, not to mention, because they had ice all over their parking lot, I fell walking out of the store and had some serious bruising due to them not taking appropriate snow removal procedures.

The cashier Mariateres then walked over to the customer service center and spoke with a lady in which she refused to come to the register. She called over several times on the phone then sent Griseldea approx 15-20 minutes later. I explained what the complaint was, she took the merchandise and the receipt and had me show her where I got the merchandise from. She then walked away, came back a few minutes later and stated, "You're right, let me process it" and walked away again.

She went to the register, did some things, walked back and handed me money and receipts wadded up and said, "There you go, thank you and sorry" and then walked away. I looked at the receipts and counted the monies $42.98 was refunded.

End of conversation, I then was not satisfied. I called the complaint line to have the complaint go to the supervisor and they told me he would call me back within 48 hours. I had no problem with that, then 15 minutes later, I received a call from Jose the store manager to complain to me about filing a complaint against him?

What? Are you serious? He then went on to tell me that I can have a gift card for $20 sent to me but that I can not have my money back. What they stole my money but the only way I can get it back is to use it in there store? I then called the complaint line again about the manager calling me being rude at this point, I spoke with a rude lady who actually argued with me that I need to wait the 48 hours and that I could not speak to anyone above her.

Finally, after 20 min of going back and forth with her, I got a supervisor Miranda (employee number) 77020 who had a difficult time as well listening then stated she would get the district manager on the line now. I waited a few minutes then got disconnected. I called back (because expecting them to call me back was out of the question) and got a gentleman named Roy who said repeatedly there is no Miranda. It must have been Amanda but she said, she did not speak with me?

Finally, after another 10 minutes, Miranda got on the phone stating Wayne the district manager would call me in the next 30 minutes. She said that she tried to call me back but my line was busy. Okay, whatever and that Roy was new and did not know her. They have an excuse for everything. I finally received a call from Wayne who explained I could not get my money back in a check Kmart/Sears did not do that. Seriously, they can steal money from customers then not give it back, I have to use it in their store? I said, "Fine." The store can do it in a money order, he finally said okay and that it would go out today. While Wayne seemed sincere I hope he hold his end up. The whole experience was frustrating. From the store associates to the corporate office they could care less about their customers.

I get what I can, go back to the manager and she refunds my money for the lost items, then rings up what I managed to find they had. I walk out broke, so I'm curious how since I was promised a discount and did not even get all the items I had to begin with. I get home, look at the receipt and no discount, explain that. But wait, I start wrapping what I do have and realized I am missing 2 pairs of jeans that they did not even mention were missing, plus the items the store did not have anymore. So my granddaughter is short her main gift, my son and daughter are short of their new jeans and I look and feel like a jerk. Not only that, but my wasted time and gas cannot be refunded. I will never shop there again. I know this sounds like small items, but when you have a large family and one income, it is a lot. Not to mention, it is the principle of the entire ordeal. I spent well over what I spent the first time around, was not given a discount as promised and I have 3 people missing gifts. I felt awful telling my kids they are not getting what I said, and lost time standing in lines.

I've taken matters in my own hand and contacted the Fraud department at my bank. Hope it was worth it K-Mart, all for a very small $28 purchase. I will be also filing as many reports against them as I possibly can. I believe, from reading many of these same complaints I've read online, this is some type of scam by K-Mart/Sears and I do hope somebody investigates it.

Well on the 8th, when I hadn't gotten anything, I called to see when I would and they advised me that they had canceled my order and that they normally send out and email advising. I didn't receive any email which I advised her. I asked to speak with a supervisor because it's close to Christmas and this is unacceptable. She assured me that nothing is charged until the item ships. Well while I was on hold for 30 minutes waiting for a supervisor, I called to check my gift cards and they had both been charged.

Now my issue is this, my money was taken for something that was falsely advertised as being in stock and wasn't and for an item that I partially received. The supervisor, Eric, that I spoke with wanted to send me new cards which would take 7-10 business days. I advised him it would be Christmas then and that was unacceptable. He then said they would just reload the cards that I had and it would only take 2-3 days. I went online the following day and behold, the mp3 player is in stock, all colors.

I called back to see if they could just send me the player and she said that I would have to pay for them with a credit card. I was confused. Kmart already had my money. I mean I didn't get that gift card for free. I actually put $100 into those cards. Then she must've slipped and said I could wait until I got my cards in 7-10 days that they were reissuing, which is exactly what I did not want. So now as I type this I have been on hold for 30 minutes waiting on another supervisor and I still don't have my money or my card.

Kmart's ad does not have "quantities are limited" or "no rain checks". These phrases does not appear anywhere in the sale ad. They called around to the other stores in the area with the same results, they were all out. It looks to me as a typical bait-and-switch just to get you in the store.

It took from Nov. 29 to Dec. 6 to remove charges from my card from my first order of items that were never in stock! I am still waiting for the second set of charges for items that were not in stock to be credited. The one item that they said was going to shipped never happened. How can they charge your card and hold up your available balance for items that were never in stock!

I told another associate that I was told yesterday by two other associates that the sale would be good until December 11 and it won't show up in the cart. They kept me on the phone for over 2 hours and can't seem to get me a manager. I just get an associate after another associate. I just to keep explaining myself and I am still on hold and I can't talk to a manager.

Now, it's about principle at this point that they are advertising something they are not giving and trying to trick us into paying more because once you get to check out, no sale price shows. I have also been disconnected 3 times.

Obviously this is an error and it should be easy to correct and cancel the order. I called my credit card company, and apparently K-Mart has processed a charge on my card for the amount of $170.89.I have tried multiple times to call and cancel the item and encountered problems in which the employees cannot cancel the item. I have spoken to 5 or 6 agents already within a span of 24 hours. The reasons I am getting why they are unable to cancel are the system is down and the order is processing, and the "offline" team is the only one who can cancel it. I have called 5 times in 2 days and am being given the runaround.

The last customer service person I spoke to told me to call the K-Mart in which the order is supposed to be picked up, and they can cancel my order and the charge will drop off. I called the number on my receipt and that number has been disconnected. After searching for the address, I called the new number, and the customer service rep at that location told me it used to be a K-Mart a few years back but was now a Sears outlet. I talked to this person regarding my situation and told them that I had ordered an XBox Kinect, and they informed me that they do not sell any sort of electronics there. So first off, Kmart.com charged my card, secondly Kmart.com is no longer a Kmart and is a Sears outlet, the "Kmart" phone number for the store is disconnected.

I had to search an alternate number to reach the current "Sears outlet", and lastly, the store address in which I am supposed to pick up this item doesn't even sell electronics. And here's another real kicker, the customer service email on Kmart.com doesn't even work: **@customerservice.kmart.com. Obviously, something suspicious is going on with K-Mart regarding this situation. To be honest, I don't even think Kmart.com has the Kinect in stock, especially with them having it default to an outlet Sears that doesn't even sell electronics!Spread the word if you read this, don't say I didn't warn you about buying from K-Mart! I just finished filing a complaint with the FTC so that Kmart.com can be investigated for deceitful practices.

I am currently waiting for this charge to clear so I can dispute it with my credit card company. Go to Target or Walmart which are more reputable stores. It's no wonder nobody shops at Kmart or Sears. It's a matter of time before this company goes bankrupt with service like this!

The first time I called, the woman was unable to find my order and told me to call back 'cause she was having issues with the computer system. The second time I called, another woman was able to pull up my order and she apologized and told me that they had the correct order on file, so all I had to do was go into the nearest Kmart and return the toys and they would credit my gift card back the amount, she informed me that the toys I ordered were not available for pick up, online only.

So, I drove 20 miles (that's my nearest Kmart) and the gentlemen there credited me back for the toys. When I got home, I called the customer service number back to informed them I had returned the toys that were incorrect so they were able to ship me the correct ones.

Well, I was credited 24.77 for the toys and when the guy put in my correct order (which by the way my original receipt I printed after I ordered the toys and the receipt they sent with the toys clearly showed that I put in my order correct) he told me the price came out to 33 dollars and something cents, he told me he would waive the shipping charge but I'd still need to put the amount left after the gift card on a credit or debit card and it would be refunded in 2 to 3 days, but he informed me that I had to pay the sales tax charge. I understand it was only a few dollars but why do I have to pay for my original order that someone messed up, when I already paid for the toys, shipping and taxes. With this experience I won't use kmart.com again!

I had to spend my time and gas on driving back to the store only to find out that they refused to help me in any way. They told me I had to contact someone else. Now I have to take more time out of my life to try to get a refund on something that Kmart got my money for. In this economy, I cannot afford to just give away $25. My chest hurts from frustration. I am feeling anxiety. This is so wrong.

Then Kenny stated that they did not have anymore of the netbooks, just the one that he sat aside for me and the one for a gentleman behind me. So I stated that I need two because I have two kids and that one will not do, so I will just pass on it. I then checked out the other item in my cart and began to exit when the gentleman behind me said, “You know what, since it's for your kids, you can go ahead and take mine.” At that time I was like, “Oh, my God, thank you so much, sir.”

Then Kenny said, “Wait a second. Someone returned a netbook in lay a way, so let me go see about that and both of you can get the netbooks.” So I waited and then here comes Kenny empty handed saying, “I'm sorry but we sold it.” So I was like ok but where is the one that was already here for me. And then he said we sold it. So at that point I was highly upset and I just thanked the gentleman in line behind me and left with tears in my eyes. But I just didn't feel right, so I went back and asked to speak with the store manager. When the store manager arrived (whose name was Pedro **) his approach was not friendly at all. When I started to explain to him what had transpired, he, in a very rude, way cut me off and said that he was outside the store giving out blue tickets personally and that he did not give one to me.

Then I stated to him that I did not say that I had a blue ticket and that not once was a blue ticket ever mentioned until now. Then he went on speaking over me and not even listening to me so that I could explain everything to him. Then the worker said to him that I refused the other netbook that the gentleman behind me in line gave me.

Mr. Pedro ** then threw his hands up in the air as if he was done with me and just walked off. While the worker by the name of Kenny continued to try and explain his side to me I just asked for the number to the corporate office. Then Pedro ** yells over the counter, “Don't explain anything to her. Just let her call corporate,” and then he just walked off. Then I turned and proceeded to the front desk to get the number to the corporate office. I then left Kmart mad, hurt, frustrated, and humiliated. Mr. Pedro ** treated me, the customer, as though I was nothing. And he did all this representing Kmart.

She said, “No, that is okay. I am going to lunch I will call you back and speak with you.” I agreed and never got a call back. So, I called back and spoke with someone else who confirmed what I was told by Raneshia and her supervisor Tracy. She (Kimberly) put in the order and said the MP3 players were not available so I agreed to pay the higher price with $5.00 off each. Then gave her all the billing information, and she tells, “Well, now the Netbook is not available.” That is when I told her I would no longer agree to higher prices, and she put Tracy back on the phone. So, speaking with Tracy, I was told there was nothing that could be done for me. I had to pay the higher price. After being told by 5 people I was getting these items at this price, I should not have to go up anymore. She said, “Sorry, I can't help you.”

I asked for her supervisor and she said, “No, I don't have one. You can write a letter.” So I called back and talked to Melissa (ID No. **) and she said, “No, there is nothing we can do to help you.” I asked her if there was no Netbook anywhere that could be sent to me and she said no. I told her that something needed to be done that I have been to the store, told by 5 people I could get it, one that left my order on her screen to go to lunch that if I could not be helped, I would not order any of this, and also bring back my other items to the store I have already bought and no longer shop with Sears or Kmart again. And she said, “Well, sorry you feel that way.”

I would think a company would rather help me get a Netbook than to lose my order and have items returned and have a letter written to the BBB. She said sorry you feel that way. So, I will not order these other items, and return the items from before. If you look at my account and the money spent there since I have been shopping at Sears, it would’ve been worth helping me.

The amount of my deposit was still pending at this time. I called and spoke to a Kmart rep and was told the order was canceled and that they don't see that my account was charged. I told them that it was still pending $49.16. On the 18th, I called again to speak to a rep and was told that it takes 3-5 business days for the refund to be put back and that it should be back by the 22nd. On the 24th, the money was still on hold so I called again and spoke to a rep. She absolutely knew nothing.

She told me that I have to go the the store to get my refund back. If that was the case, the first rep I spoke to should have told me that. I then insisted that I speak to the supervisor. It took 15 minutes for the rep to actually get her supervisor. When the supervisor named Lexie (**) got on the phone, she told me that the money should've been refunded already and that she was going to contact the store where my contract was. I was placed on hold for another 10 minutes. When she came back, she told me that she was unable to get in contact with a rep there and that they must be busy helping other customers.

She then proceeded to say that she has no access to the refund system and that she was going to send a request for my refund to her back office because they're the ones that handles refunds. This was all right before thanksgiving and I just wanted my money put back today (11/24) so I could go food shopping. I asked her to fax a letter stating that the order was canceled and the amount they had a hold on over to my bank so that my bank could take the hold off of my money right away. She told me again that she couldn't do it but she'd put in another request for the back office to do it and that's going to take another 48 hours. I asked her for a confirmation number so I'd know for sure that she put the request in and she said that she'd email me the confirmation.

It is now 30 minutes later and I still didn't get my email. I was on the phone with people from Kmart for an hour and I got nothing accomplished. Through all of this all everyone would say is that they were sorry for the inconvenience. Never was I offered any discounts or incentives for all I'm going through over a canceled order. It was really easy for them to take my money but I'm going through hell to get them to put it back. This whole thing is just unfair to me and to my children.

We were kind of surprised at the total, but put down what the clerk said we had to and it wasn't until we were in another part of the store that reality hit, and I did a double take at the receipt and found that I had been charged $49.00 and $59.00 for the Transformers toys ! My husband and I knew that was more expensive than we could afford for toys for a 2- and 4-year-old (although they would have been thrilled!). We told the clerk that we wanted to remove the toys from the layaway, but keep the game systems and socks on it. The clerk said fine and did the transaction. Then we were told that because the toys came off of the layaway, we would be forfeiting not only the fee but also had to pay a cancellation fee! She knew that we wanted to keep everything except the toys.

Second attempt to resolve was when I was told to go into the store and they would reprint my receipt so that I can obtain the coupon. The third attempt to resolve was when stores said they cannot reprint the receipt and that there is nothing they can do because I ordered online. Obviously, I was furious at this point because it is not like they are two different companies.

On the fourth attempt to resolve, I called and was told that I would get my shipping credited and my receipt reprint would be sent to me. On the fifth attempt, customer service had the nerve to offer me a 20% discount on my next purchase. Since the game is $50, and I was originally supposed to get $40 off, but now, you want to give me $10 off instead? Give me a manager!

On the sixth attempt to resolve, the Manager referred me to the Craftman department of the company, who said that I needed to be part of the Kmart club in order to get the coupon. This is definitely not part of the advertisement, but I don't think they knew what they were talking about. Then the rep hung up on me. So there have been 6 attempts to resolve this issue and I still don't have my coupon. I wasn't asking for anything I wasn't owed and I don't appreciate the run around. I will no longer shop at Kmart, Sears, or any other store associated with them!

Again, no cancellation confirmation was emailed to me. Before I could place a third call back, I received an email that my order had been shipped! I am beyond upset at this point, and replied to the email with an explanation that the order should not have been shipped to me. I received a reply back which advised me to refuse delivery on the package. I did just that when UPS attempted to deliver it to me. Two days later, I followed up on my bank statement and see a refund for the items, but no refund on the shipping fee.

So I phoned customer service again and I was told that they will refund the shipping fee and I should see it within 3-5 days. Three days passed and I am concerned to see that the shipping fee has not been refunded when it did not take that long for the refund on the items to arrive. Plus, in the meantime, I have noticed a miscalculation in the tax I was charged on the items as well. So, once again, I phoned customer service and asked the representative to connect me to a manager instead. After waiting on hold for 20 minutes, I am finally able to explain the situation to a manager. He informs me that the shipping refund actually wasn't initiated and he will manually do that for me.

I'm not going to hold my breath on that at this point. But I further explain to him that I have been overcharged on my sales tax. It is not rocket science to figure this out, but he comes back with the response that the difference is a shipping tax! Are you kidding me? A shipping tax on top of a shipping fee? I have never been charged a shipping tax by any other online retailer and I have never heard of such a thing! I go on to ask him why is this so-called shipping tax not separated out from the regular sales tax on the invoice? He had no reasonable explanation for this.

The sales lady was very nice and she called her manager. The manager came and told us we had 7 min. to get back to the library and go online and try to get one of the five that is going on sale for $95. Now I am not a healthy person and I don't ask for anything, but all the "runaround" I got was absolutely uncalled for. I am on disability and I am up there in age and I have worked all my life for everything I have, and I know there are some people who would take advantage of the situation, but I wouldn't. I do feel I was given the runaround and I wasted a lot of time and gas running back and forth and to leave with nothing. I was getting the TV for my grand kids for Christmas.

I live on a budget each month and I thought this would be a great present for the kids. I feel you should give me a discount for what I went through after your employees sent me running back and forth. I use a cane and it is hard on me. I will be expecting a answer. Thank you

When the manager came over she had an attitude that was completely unprofessional and acted like I was the dumb one for being there. She said in a manner that I didn't appreciate, that there was nothing she could do to help me and it pretty much made me feel like she was telling me to stop being a baby and leave her store. I have always shopped at Kmart but after today's issue, I have a feeling that I need to shop somewhere else. You should really watch who you hire and even if this lady is a good manager she has poor customer courtesy!

In November 15, 2010, I called Kmart and spoke with Tim, the manager, and he said that the machine was over a year and there was nothing he could do. I spoke with Honey from warranty department at 800-469-4663 and she said that they would send a technician down to look at the machine. I told her in my opinion that this was a defective lid on the machine when I purchased it. I told her, "This is what will happen, your technician will put on a new lid and it will turn dull again."

The condition of the lid, as of today, is dull white on the corner. You could take your fingernail and put it in the crack and peel off the finish like sun burn. Between the crack, you can see the bare gray metal. Please contact me at my email or telephone number or this could be turned into the Attorney General.

Twice in four months for replacing everything - and this - a new refrigerator! I suppose to others this may not be a hardship, but to me it is. I have no income, and I have two sons living here to feed! Thank God my husband has a job but a hard-working man does not deserve this.

I went back to the website, found phone number for corporate customer service. I called them and explained the price difference, they stood firm that the price is $599.99 and told me that "friends and family" sale is only for employees and their families. I called the store back to make sure "friends and family" sale is for general public and I was told yes, it's for everyone. I also rechecked the price of TV and I was told that it is on sale for $569.99 with an additional 10% off, making it only $512.99. But again, because I can't get one for that price, they tried to talk me into buying the more expensive one at $699.99. I called customer service back and again, I was told the TV is $599.99 and I am not eligible for the additional 10% off. So the stores would sell me TV for $512.99, but website/customer service will only sell me the same TV for $599.99. $87.00 increase plus additional tax on $87.00 = $92.00 more than stated on the website and sold for in local stores.

I checked three local stores and got the exact same story from all, but corporate customer service/website won't honor the price stated on website. It makes me mad as hell that the sale price is right there with the item picture and description, then suddenly changes when I clicked to buy. Also, the "friends and family" sale is all over the online ad as are the terms of the sale. It is clear for all to see that the TV is $569.99 and that the sale is for everyone, not just employees, but the company still won't honor the posted price. All they do is keep stating that the price is higher and that I'm not eligible for the sale because I'm not an employee. They won't answer when I asked why the price changes or why my local stores sold the item out at only $512.99

Last year, I bought a pair of shoes for 414.99. The next day I decided to take the shoes back and buy a pair of warm boots. I had the receipt! I had the tags to the shoes. I went to the refund line. Tammy (the same one) said, "We can give you a refund for $4.00." I said, "Why? I just paid $15.00 yesterday?" She said "They're on sale now and we give the sale price only."

Needless to say, I kept those shoes and went back to buy more of these nice $4.00 shoes. There they were, the same ones. So, I grabbed two more pairs, took them to a check out. They were $14.99, just like the day before. I took them back to Tammy. She said, "I can't give you the full price back on yours, only $4.00." My mom and dad were up here from Kentucky visiting with me and witnessed the whole ordeal. They were shocked about her attitude! I never wore them!

Last May, my family hit a financial hard spot, but, I was determined to give my husband something for his birthday. I got a small box of cupcakes from the deli and a 2 liter pop. I had change and carefully added up the price. I was 10 cents short, (forgot the bottle deposit). I said, "Can I run out to my car to try to get 10 cents?" She had money and a handful of change on her cash register. She looked over at the next cashier and asked her if she had 10 cents because "this lady can't pay for her stuff". The other girl smiled big; my cashier grabbed her money and looked over at the other and said "I know I don't have any, this money is some other woman's. She went somewhere. She must have dropped it or something." Then they started laughing at me, in my face because I was short on 10 cents. An elderly lady a few behind me handed me a dime. I was ashamed because of how they acted.

Another time, I decided to apply for a Kmart card. The cashier said, "Go ahead and fill it out. I'll start your points tonight." I was happy. I filled out all information, she gave me the card. The next time I used the card, it wasn't in my name. When I filled out my information I gave them my name, phone number, email, home address. It still ended up in someone else's name. So, now whoever this other person is, I guess she'll get the points I earned.

My husband and I were in the layaway department to get a refund on our layaway. I'd had enough of that place. When we got up to the register,we waited and waited. We stood there waiting for assistance as the cashiers talked about having sex and how good it is. Our cashier turns toward us and said, "When I get home, I guess I'll have to just lay in the bed and look at the ceiling. I need a man to take care of mine, I need to get mine."

I was ready to get a refund and get out of there. The shoe incident was the last straw for me. I'd put the stuff in layaway less than 24 hours prior. And I thought I could get the $40.00 down I'd put and leave. However, I had to pay a $15.00 lay away fee. I tried to get the credit at another Kmart but they couldn't help my there.

I wanted to speak to a manager about everything tonight, while I was at the lay away. They told me the head manager wasn't there. I asked for his number and the lady wrote down, Todd ******** 313-***-****. I called the number when I got home. It was the number to the front end manager, Tammy!

Delivery took 2 weeks. 1 item size was wrong, 1 damaged and 1 wrong item all together. I called and was kept on the cell phone for 70 minutes, but reassured that the right item would be delivered. Only problem is the sale was over, so they would charge full price and shipment and taxes again. In the meantime, I was advised to return the items to the nearest Sears. I decided to wait until the new delivery arrived, to make sure I didn't need to make another trip.

After another 2 weeks, the box arrived. Again, the wrong item was inside (the one they had mistakenly sent before). I was very upset because the b-day had passed and I still didn't have the right boots, or the great deal. I called and asked to talk with a supervisor. I was kept on the phone for 45 minutes, told that the boots were out of stock, so they could only do a refund. I told them I wasn't shipping anything else. I wanted to return 4 items and I wanted my money back. They told me to go to the nearest Sears or K-mart and I'd get my money refunded, as well as a 10% discount on a future purchase.

I traveled to the closest Sears, where after much deliberation, they informed me that they couldn't take them. I would have to ship it back. I called right there the customer service again, but the communication got disconnected when I explained that the instructions were wrong. I called again, talked with another manager, who told me they were sorry, and were going to arrange for UPS to pick up all the items, I'd be able to arrange the time. I spent 1 full hour at the store trying to figure this out.

A couple of days later, I look at the inbox. A message from UPS that came twice but I wasn't there. They would try 1 more time. Of course I wasn't there. I work 6:30 to 6:30 and we had not arranged a good time! It gets worse, the email specified that they were picking up 1 (one) item only!

Again, I called customer service (1 hour on the cellphone), explained the whole story, got transferred to supervisor, explained the story again, and after much consideration and repetition, they sent me an email confirming me that 1 pair was going to be picked up by UPS. I clarified and asked them to itemize all that they received, and also include an itemized list with total to be refunded. "No, we can't do that".

Did they offered to refund a portion of cost or compensate for the waste of time? No. I checked the email just sent (while still on the phone with them) and still it said they'd pick everything. I pointed that out and asked for itemized mail, they refused. I asked for something in writing stating how much would be returned, they couldn't. They assured me this time, UPS would email me with a way to contact them at my convenience for pick up of all 4 items.

Terrible customer service and return policy. Please, do not support this business by shopping there. Show them that you support honest, responsible stores.

So, I called and stayed on hold waiting for customer service for at least 7 minutes if not longer. I then asked to speak to a supervisor. The 1st gentleman I spoke with said that he saw it for $207.00. What is funny is now it says that it is $15.00 and the other one says it is on sale for $79.00. But neither sale price work for purchase. Then, the supervisor I spoke with, James said that he did not see a sale price at all, even when I gave him the url that I was looking at. And he said that there was nothing he could do and that they would not be honoring that price. He said that he wasn't sure what I was looking at, and that it could be an error in the browser that I was looking at. There is no possible way that my web browser changes prices. So, just to make sure that I wasn't clinically insane, I had 3 other people at 3 different locations pull up the searches. All came back with the same information. So, I took a screenshot and attached it to an email to their corporate office.

Three houses were marked for $119.00 and my browser shows that I am on the kmart.com website. I received an email back saying they are under no obligation to honor the price and that it is an error, but that I should continue to report an errors that I may see. So, my guess is that Kmart would like my services as a free proofreader for their site. Since they have no intentions of honoring their prices, or do they have any idea on how to run their site, I then asked if I could have a contact for a manager.

They said that they did not have a manager for their web division but that I could call the 800 number again. When my husband called, they pointed him to the disclaimer about the information on their site not warranted to be accurate. He was also very rude and arrogant for someone who works at the Kmart hotline. I'm not sure why the people who work for these hotlines feel so powerful. But they have no position to be so rude to the customers. I thought that retailers had to honor their advertised prices, but apparently Kmart does not.

I used my sister’s lip stain and fell in love with the product: CoverGirl! Then after the first tube I bought was dried up upon purchase, I let it slide and went to buy another. That one was dry as a bone as well, so again I trusted in CoverGirl cosmetics and bought a third lip stain.

I’m so disappointed. I’ve been wearing Covergirl Cosmetics since I was 17 years old. I’m 42 now and believe I deserve to be reimbursed. I work hard and should get what I’ve paid for. I’m disappointment in a brand I’ve invested in for over 25 years and money thrown to the wind. Than you for hearing my complaint and God bless.

Then my grandmother is handicapped, and needed an electric cart. She took the only one available, and went as far as the frozen department, and the chair was out of juice. She had to walk with a wheeled cart for the remainder of her shopping in your store.

Then some man walking freely in the store was soliciting people aggressively for photos to be taken. He wouldn't take no for an answer. Customers were shopping peacefully, and this young man would walk right up to them and bug them about getting pictures taken. This is very disturbing, and a big nuisance. Customers would say no, and he'd stay on them. My grandmother said no three times before the young man finally walked away.

I went to the animal food aisle, and picked up a bag of cat food on the shelf, when three other bags fall onto my wrist because the shelf was not properly fastened and tilted in a downward position causing other cat food items to fall. So, my watchband was broken, and I suffered lacerations to my left wrist over the bags scratching the skin. When I went to the customer's service counter to request to speak with the Manager, two older ladies were at the counter with a young white heavy set lady, all cursing about hours, job assignments and customers in the store. The words ****, *** and **** were the words used often by these ladies as I went to the counter.

When I asked for the manager, one of the older ladies told me that the manager was busy, and it would take a while. She never got on the phone or on the walkie-talkie; they simply went back talking using vulgar language. The store appearance was filthy. The floors looked like it had not been cleaned in a few days. Carts filled the walkways with generic discounted items. Fruit was on the floor in the fruit areas. The salad area had water on the floor. The pop section had sodas mixed in with one another. You'd find the same type of soda in many different areas, but the type of soda you really wanted, you had to move other items to get to it. It appears that your stock workers simply loaded the shelves with items, not placing them in order or product, style, flavor or name brand.

Again, clothing items were on the floor, and no attendant was there to pick these clothes up inside the store. One worker was playing on the X-Box while customers shopping in electronics were needing assistance. Kids were opening toys and playing with them, while parents were shopping, and no sales workers were there to stop it.

Then when I got home after finally making my purchase of over $190, I came home to cook my lady friend a nice salad and spaghetti opened the package of ground hamburger and noticed a small white dead maggot within the burger. I called the Kmart customer service at the location, and got those same ladies who said the manager was busy, and took my name and number and advised me that they would have the manager call me. That phone call has never taken place. Since I live 45 minutes from the Kmart location, I simply placed the package and maggot in a plastic bag and disposed of it.

My overall experience was horrible in this ghetto store. Its filthy, unsanitary, unhealthy and violates several State and Federal Laws of the State of Indiana. The customer service attendants were unprofessional. I suffered minor injuries over your shelves not being properly equipped. I'm sure now that when I advised the customer service workers of those shelves, they've been repaired to cover the evidence.

My grandmother had to suffer walking while handicapped because the workers at this location did not charge your electric chairs. My watchband is broken, and I had to go to Wal-Mart to replace it. And my planned dinner was ruined because I found a bug in the meat, and had to spend more money on ordering a pizza.

Being in the family of law for over 25 years, it's clear that a Federal Lawsuit is in order against Kmart for my agonizing experience with Kmart, my injuries, my financial loss and the mental turmoil I suffered from the store. The Indiana Board of Health needs to be contacted on how the store operates by re-selling contaminated clothing items once they hit the outside ground, for the shelf nearly falling, breaking the skin of my wrist, and breaking my watchband. The bug in my meat was pathetic, and yes, my attorney will contact the distribution center of the meat. That's a totally different case by its self.

I believe a jury of 12 people would adjudge a judgement in my favor as the plaintiff if a lawsuit were filed about the above instances, the refund of over $190, the watch band of $30, the scratch on my wrist, the pain and suffering caused by the falling items off the shelf, an easy Court Ordered Judgment awarding me no less than $10,000, plus the reimbursement of the watchband, and a refund of the $190+ purchased at this store.

I will prepare and file the lawsuit against Sears Holdings, Inc. for the Indianapolis, Indiana 7th District Court Federal Division on October 4th, 2010. When Sears Holdings, Inc. is prepared to settle, resolving this matter to a satisfactory manner for both parties, then a release of liability will be signed by me, and this matter will be resolved. Meanwhile, I will submit a copy of this complaint to your sponsors (NASCAR), and merchandisers who have agreements to allow their products to be sold at Kmart and request that they pull those products from all Kmart locations based on the above issues and the numerous complaints found on-line about Kmart services, products, law violations and unethical practices.

I hope that Sears Holdings, Inc. will contact me soon regarding this compliant and seek a resolution quickly.

When I called the store to explain what happen, they did not try to help me at all. She was just like, “Well, that is our policy and there is nothing that you can do about it.” I just felt like the fact that I needed the clothes for my kids and I still had a final due date I should have been able to keep my things in layaway! I think that corporate office needs to review your policy and keep in mind why people really use layaway! Thank you for your time in this matter!

Clean up took us over 2.5 hours. My wife has several pieces of glass in her feet. Apparently the shards were carried into to the house from the bottom of our shoes during clean up its everywhere!! We contacted K-mart because of the safety issue only to be told that this has never happened before and that they no longer carry the Martha Stewart line. They directed us to a manufacturer (Newark) to no avail. Is there anything we can do about this situation?

I asked, "Where is my son?" She said, "at the police station." I went to Granite City police station. My son had to use the bathroom; he kept asking for help and there was no response from the officers. He also stated the office kept calling him out his name. I asked D what happened. He said. "Mom, I looked at a tape player; I did open it up, but it was not what I wanted. I set it down and a man in a cap came up behind me, saying, "you stole it." He took my twenty dollars and change."

I thought you had to come out of the store with a product to say it was stolen. D did come out of the store with the police. Then they send me a S300 ticket to my house. Every time I call the Kmart store for a complaint number, they say there's none. I really need help.

I left one prescription and filled the other two at Walgreens.

I had 3 prescriptions. What he did was rude and unprofessional.

Lil came to relieve Dana for her break. The phone rang and Lil said to the other co-worker still at the desk, “Who is it.” I said, "Probably the guy about my raincheck.” She said, “I knew that.” Then turned back to the other worker and asked who it was. She said Luke. Lil then answered the phone. Luke told her the Netbook is not on sale, it is on regular price. Lil told me this and I said he told me it was on sale and I could get a raincheck. After talking to Luke again, she said he did not say that. After waiting 20 minutes for them to fool around, I was still unable to get the raincheck. I will not shop at Kmart anymore. They never have what is advertised and the people there have no respect for people.

I made my down payment and paid the layaway fee on July 20th, 2010. Your employee informed me of two things at that time. 1) That payments were due every two weeks and 2) that the free mattress offered with the deal was out of stock and I could add it the next time. I thanked her and left the store. Exactly two weeks later (on August 3, 2010) I returned to the store to make another payment. I asked how much the minimum amount due was and your employee informed me that I could pay whatever amount I chose. I didn’t think this sounded right so I said really? and she confirmed what she said. I gave her $30. Then I asked if the mattresses were in stock and she said no they had still not come in. I said thank you and left the store.

I returned again exactly 2 weeks later (on August 17, 2010) to make another payment. This time there was a different employee working. I said I would like to pay $50 dollars this time please. She was very rude and informed me that if I did not make a payment for $97 right then I would lose the crib and the money I had put down so far. I proceeded to go and find a manager as this employee was a little too snappy and rude. The store manager was even less helpful. I explained the situation and her response was well, what did layaway tell you? I told her that the employee working in layaway had informed me that there was in fact a minimum amount due and if I did not pay it immediately I would lose my crib and the money I had already paid. She bluntly stated that Well, if that is what she said then I guess that is the case, Ma'am! I was furious and extremely upset.

I called my husband in tears explaining that we were going to lose our crib and have to start from scratch saving the money. He suggested that I go ahead and pay what I could on the crib (since I had done that the previous time and the crib was still in my name). So I went back to layaway and paid $50 and left. We were planning to pay off the crib the very next week and basically were just crossing our fingers that it would still be there. My husband and I entered the store on Sunday August 22, 2010 to pay off the crib. To our amazement the crib was in fact still in my name and being held. We were so happy. Then I asked about the mattress. The lady looked extremely confused and turned to another employee for help. The other employee informed me that no such sale ever existed and that I was mistaken. I knew for a fact that a mattress was offered with the deal because that is the only reason I put the crib on layaway to begin with.

My husband was becoming agitated and walked away. I continued to explain what I had seen and that I had actually taken a picture of the sale sign when I originally put the items on layaway because I wanted to ensure that I got the deal. My camera was in my car so I proceeded to walk out and get it to prove what I was saying was true. On the way out my husband got my attention and took me to the exact crib that I had put on layaway and in black and white in front of the item on the shelf was a sign advertising the same sale! It was still going on. I returned to layaway and told the employee what I had seen. She actually told me that I was mistaken! I asked her politely to please come and look at the sign. She agreed. Once she saw the sign advertising the sale her only response was Huh, what do you know? So I said OK now that is solved may we please get a mattress and be on our way? She sort of laughed and told me that they were out of stock and she had no idea when they would get more.

I asked her what I was supposed to do. My husband we ready to pay off the crib and take it home. She said that even though the sale was still indeed going on I was not eligible to receive the crib because I had make a crucial mistake by putting the crib on layaway when the item offered was out of stock, therefore, I had forfeited the free item. Once again, I was furious. Again, I had expected all along for your company employees to guide me to through this process. I refused to accept this and reluctantly asked for the manager on duty.

To my delight, this was a manager I had never met before. He was very polite and listened intently to what I had to say. Then he spoke to a few employees asking them to check the stock room and a few other places for the mattress. Then he turned back to me and asked me when I had put the item on layaway. I gave him the date. He then used his walkie-talkie to ask another employee to pull the ads for that particular week and see if I was indeed eligible for that sale. After waiting for about 25 minutes an employee appeared with an old sale ad which indeed showed the sale. He agreed that I should receive the mattress. That was not even close to the end of it. The manager told me that I could pay for my crib and hope that a mattress is delivered soon that I could return and pick up. I said what do you mean Hope?

He said “Well I have no idea when more of these are due to be delivered; you might have to wait a long time”. I asked if he could call another store and see if they had any in stock. He told me that he guessed he could try that. By this point my husband and I had been in your store for over an hour trying to resolve this problem (which should have never been a problem to begin with). Finally I was told that I was welcome to go to another store and see for myself if there were any mattresses in stock. If there were then I was to purchase one at full price, bring it back to this store and they would issue me a refund. I asked if they had called to see if the other stores had any and they said they tried but the line just rang and rang and they couldn’t get a hold of anyone. I said fine and left the store. My husband and I drove to the other side of town to another K-mart.

We went in and as soon as we entered the baby section there they were- the Prestige Mattresses. We grabbed one and went to the checkout counter. When we returned to the previous store we encountered more problems. They refused to refund our money and let us keep the mattress. They said that the computers would not allow it. I asked them to please call the manager on duty and he would clear this up. When the manager came over and asked what he could do to help us now, we explained what was going on and that we were just trying to close out our layaway account, collect our crib and mattress and be on our way. He and the employee at the customer service counter whispered a few things back and forth and then he returned to us. He said here is what I am willing to do for you folks.

You may receive a refund for the mattress here at this store and then pay for your crib and leave with both items even though you did not follow proper layaway procedure. I asked him what he meant and he said well you really should have insisted on having the mattress stored with the crib when you put the item on layaway to begin with, Ma'am. I said you were out of stock then too. How can I insist on something that can’t possibly be done? He responded with Well, quite frankly ma'am, you should have known better than to put an item on layaway when the free item is not in stock. I should have known better? My husband and I were just shocked. How can a store offer a sale on an item that isn’t even in stock and remains out of stock for over a month!

We had planned to spend the day collecting items for our son’s nursery and quite frankly expected to enjoy the process. After spending 3 hours in total dealing with your store and your employees and having to run all over town, we were left exhausted, disappointed and extremely sad. Something that should have been a joyful event was completely ruined by the incompetence of your staff. I can easily say that I will never use your layaway program again and I am seriously considering not shopping at K-Mart at all. I was just left with the most disgusting taste in my mouth from the whole experience. I have enjoyed shopping at your stores over the years and thought it was important to pass along this information as you might be interested in knowing how one of your stores is operating. Thank you for your time and have a nice day.

The lady was so rude. She paid me no mind until I was rude to her and then she paged someone although they took forever to bring the bike. I still bought it because it was last minute and my boyfriend's birthday was the next day. I even explained to her that is was a gift and I refused to pay so much money for a bike that was defective to me. Took the bike home. Put some bows on it and surprised my boyfriend. He loved it. We put the bike into the car and we heard this loud noise, the freaking tire burst. It was old. Went to return it with the receipt and all got another one. Same bike with the scratch. (M boyfriend went that time. ) I was so upset. He got on the bike, took a short, very short ride and the bike broke. He somehow managed to lose the receipt and we need the credit card to return the bike and all I want now is my money back. Kmart will no longer be getting my money. They have the poorest customer service.

I will never shop at Kmart again. You don't care if a child that has medical problems, you do not treat them that way. He should have gotten what he returned, it is a bunch of **.

This morning I logged into my online account at Kmart.com to check my order status and it says that most of the items will be arriving in 7-9 days or 8/6- 8/10. I have received 3 items out of the 15 that I ordered and also overcharged on one item. I called customer service this morning to follow up and they have informed me that all other items have been canceled because they are not available, yet when I check the availability on Kmart.com the items are still showing available. There is something serious wrong with this process. My daughter is starting school on 8/11 and I only have 3 items for her! This is ridiculous.

They have serious problems with their website and it is unfair to me and other consumers for them to advertise items for sale that are not available. It is unfair to consumers to place orders (over a week ago) expecting them to arrive any day, only to find out that the website is falsely showing availability. It has been a week since my original order, that is more than enough time to update a website and figure out if items are available or not. When items are not available, then they need to update their website accordingly and in a timely manner. They are still misrepresenting items and this is so wrong and very disturbing to me.

I have requested that they check availability at all your stores and send me my items ASAP at no cost, but every e-mail I have sent has come back as "undeliverable". Even the one I submitted directly on their website at Kmart.com. I am also requesting that they send me compensation for fraudulent advertising in the amount of my order $140.38 so I can get my daughter some school clothes before 8/10. They gave me a credit of $2.80 and said sorry. That's not good enough for me. Now I have to wait for my credit card to be reimbursed and then hurry up and try to find some other school clothes for my daughter.

I later contacted Kmart.com and asked them to send someone out to pickup the item which they did, but when the driver got to my home, he refused to take the item back because it was opened. I contacted Kmart.com and explained to them what happened. At 1st, I was told I had to wrap the item up before they can pick it up because they are not responsible for wrapping it. I explained to the Kmart representative Marcie that I couldn't wrap the item because I didn't touch it and it is large and heavy and I'm a female who recently had surgery, and that was why I paid for the installation. Marcie initially told me that she will reverse the credits that were given to me until I can wrap the items and call them to have someone pick the item up. But, then I mentioned to her that I will contact consumer affairs and the media, then she became very cooperative and offered to refer my issue to Sears online Solutions.

It's about 2 weeks now that Marcie and I have been communicating back and forth. I have 2 calls that I saved from Marcie stating that someone from Installation was going to contact me to setup a time to come out and wrap the item and pick it up. The last call from Marcie that I saved confirming what I stated above. On 7/19, when I didn't get a call from anyone from the Installation office as Marcie stated in her message to me, that someone will be contacting me in 48 hrs. I called Marcie to let her know, she promised to look into it further and let me know.

The next call I received from Marcie was on 7/19, stating that she is unable to get authorization for a return to come out and tape up the box because my yard was not level and that she will give me a few days to get the box wrapped and contact them. If she doesn't hear from me in a few days, she will reverse the charges. On 7/21, I called Marcie to thank her for all she had done in trying to resolve the issue but that I will be contacting consumer affairs and her corporate offices because I'm not satisfied with the services. Marcie then told me that I have until 8/1 before the charges are reversed. Order#145125110. I'm unable to park in my garage because the gazebo is taking up the space. This is taking up so much of my time trying to get the issue resolved and the emotional roller coaster that I'm placed on from hearing the issue was resolved to it not being resolved.

I explained to the clerk and assistant manager that I had thrown the receipt away, since I had paid cash. They told me I was out of luck. I asked for the telephone number to the district office, so I might call and see if I could speak to someone more reasonable. The assistant manager told the clerk to just give me the toll-free number on the overhead display and send me on my way.

I called the number and was told I would have to call yet another number to complain. I did and was again told they were sorry for the problem, but there is nothing they could do for me without a receipt. So I paid $15+ for something that is obviously defective. And now, I'm stuck with it. I now understand why Kmart went into bankruptcy--defective products and rudeness help. Good luck, Sears.

I feel like I am getting the runaround because they don't want to return my money. First of all, why can a customer not cancel their order after it has been placed? I know someone canceled the order! Secondly, most companies don't charge for an item until it has been shipped, which mine has not! Now I am $200 plus short in my account and my bills will be behind because of this. Due to the hassle Kmart has caused, I plan on getting my money back from this order as well as return the item which was bought for me.

He told me he caught me on tape, but he never showed it to me. Yes, the two little make-up dropped in my large shopping bag. I just didn't notice it because I purchased so many clothing, including $855 plasma TV. When he stopped me, I had no idea why. He was just shouting with bad words. First, I thought he stopped me because I didn't show the receipt of the TV at the exit door. He didn't even let me open my mouth, just called me thief and called the cops. I was about to pass out, I couldn't believe my eyes. Now, I am desperate. What do I do? I have a respectful family. I did not expect Kmart to treat me and my family after all these years that we have done business. I guess the items were only $12.50 each.

I will probably not return to that Kmart, and there are other stores that I can go to, where I will not be treated with disrespect. I have been on both sides of the spectrum, working in retail, and being the consumer, to know that the customer is always right. It will take one person to spread bad things about the company to other consumers, and they will not go to that particular place.

I was willing to eat the $5.00 fee, but I felt like I should have been able to receive my $15.00 down payment, but the Assistant Manager, Robert, did not see it my way. I am taking this matter to his manager next week. If I get no results, corporate headquarters will be contacted. I work hard for my money as anyone else does, and I basically lost 20.00 at Kmart. I will not do layaways at the Florence location again. I will take my business elsewhere.

At this time she called the manager Jim over and showed him. I asked if I was to get it free for the trouble and he quote "that I could have it for the sale price". How nice of him, that was the price I was planning on paying for the item till they were going to charge me $2.25 more for the item. The point I was trying to tell him was if I had more things I would have bought, I might never have caught this. How many people do they cheat by doing this everyday? What is our right as consumers when businesses are doing this kind of business. Let me remind you that this has happened in this store at least twice in the past 6 months. I'm tired of getting ripped off and feeling like the bad guy when this happens. I'm taking legal action, class action lawsuit if possible.

I am still upset that I had to ask the person who bought the gift to exchange it. So today, I called the customer service line. The guy I spoke to said that is their new policy. I told him that it is a crappy policy. I told him I will never shop at Kmart again. He asked if he could send me a $10 off coupon. I told him I won't use it because I am never shopping there again. I also told him I am letting everyone know of my terrible experience.

He apologized for the inconvenience. He would see what he could do. He offered me a similar pool at 10% discount and free shipping. I agreed. He put me on hold and when he came back he said good news, he had someone check at the warehouse and they had two of the original pools I ordered and he had them physically put one on hold for me.

So he proceeded to reorder my pool. Then he said he couldn't over ride the price. I asked to speak to a supervisor. The supervisor said he could give me 10% off the price, it is now $349.99 and waive the shipping charges plus tax so $349.99 less 10% is $315.00 plus $25.98 tax equals $340.98. Almost $90 difference. That's all he could do for me. I said I ordered this pool the day it went on sale. It said it was in stock. You cancel my order without any notice and now you want me to pay almost a hundred dollars more. No, thanks.

We are at this moment waiting for the repairman to show up today, for the 4th or 5th time as they have been out here so many times that we have lost track. I get the distinct feeling that this is intentional, especially since the 90-day store return period just expired. Also, they claim there is no record of the third machine, which is to their advantage since they are actually claiming we only bought one machine, back in December.

When I requested a raincheck, they argued with me that not everything comes with a raincheck. I proceeded to show them that the ad did not specify, "no rainchecks." The next battle occurred trying to find someone with some sort of small electronic device to do with rainchecks I suppose. After 2 or 3 pages to get someone to the service desk, an older woman appeared. By this time, an hour has lapsed. I am in my 70's and my 87 year old husband has been waiting in the car as he is handicapped and the temperature is above 90 degrees. I mentioned this but I am ignored. When I can't stand it any longer, I raised my voice and am told to be patient that someone is coming from the other end of the store.

I refrained from telling them that I could have rolled a peanut with my nose several times over by this time from the other end of the store. Oh, the older woman that was punching something in her handheld device, that had something to do a raincheck finally walks away. I am completely ignored so I leave the store the same way I came in. For God's sake, what does it take to remedy something that simple? No soda? Write out a raincheck like any other store! The treatment I received from K-Mart staff was deplorable.

I explained that we stored it every winter and more or less I was told they couldn't do anything because it was past a year. We were very frustrated due to the price we paid for the whole set. The next summer I walked outside and saw that my cocktail table had shattered to several pieces. No one smashed it and my plant was still sitting on the table. I called Kmart and they said again, they can't do anything. Next in line was my lazy susan glass table that just broke in front of our eyes. I am especially heart broken about this and don't have the money to replace it. I have kept some of the glass and started to research to find that other people have had problems with this set also. Even though I'm just writing to you now due to some health issues I have had, I would like to see something be done so that no one else has to lose their patio set to poor workmanship as well as their hard work to purchase it. Thank you for your time.

I wasn't looking to get money back, just a store credit to find something I could actually use. This is why I stopped shopping there. Walmart, Kohl's, etc will give refunds with no questions asked and no receipt. If no refund, at least a store credit. I live about 4 miles from KMart but I will drive the extra 10 miles to go to any other store because of their very generous return policies and customer service.

He then requested if Kmart could order the chain he wanted, so he can come back another time, but the woman again said no, and this time claimed she was the manager of the jewelry department and she had no time for my son. He brought this to my attention this evening and I found this behavior very disrespectful. I know plenty of people that shop at Kmart, and I will get word around about this unless something is done about it. Thank you.

2) May 15, 2010: Sporting Goods; I requested the 3'5" folding table listed in the flyer and the sales clerk did not know which product that was and tried to sell me a 5' folding table. When asked to check the flyer he stated the only one available was at the service desk so I would have to walk to the front of the store and get the manager to come back and get the proper product. 3) May 15, 2010: Check out; I picked up the Bissell Vacuum cleaner listed in the flyer for $79.99 but when the sales clerk rang it up the price was $89.99. When told the flyer said $79.99 again I was told to go to the service desk and have the manager come over and tell the clerk.

Considering this store has a large population of shoppers that do not have English as their first language this little scam is probably very profitable for this store but not legal perhaps? I went to Home Depot and purchased the vacuum for $79.97 where I could have gone home, got the flyer, came back to the store and purchased the product at the incorrect price and then demanded the extra 10% discount for the scanner being incorrect as well as the clerk. I do think this particular store practices this cheating on a regular basis and should be investigated.

I now don't have a table for my outdoor patio and we can't afford to buy a new one. I'm very disappointed, as I know this is happening to most everyone.

I now proceed to use my coupon for a free bag of Doritos, any size or flavor, and the girl, Cynthia, who rang my order at the customer service desk told me they don't accept them. My other coupons were valid. The best part of this is my mother-in-law used her coupon at another register, and it was accepted. I thought when a store advertises they take any coupons, there wasn't a cut off unless the coupon expires or the product runs out. It really is a sad situation when different clerks in the same store have the power to say yes or no whenever they want.

The original price was 21.99 and was on sale for 11.99. She stated it was a not a "big men' s" size and refused to give the price even though I stated there were several more of that style on the rack. I then left the store and did not purchase any items that I intended to. The customer service is not consumer friendly, and the attitude of the manager was non consumer friendly. I will not return to that particular location in the past, even though it is very convenient to my job location.

At no time was I asked if they could help me locate similar items. I asked the customer service rep, why was the money then taken out if they did not have the items? Just as I placed my order, about 10 minutes later, I received an e-mail stating that my order would be cancelled, but they still took out the money for the order! Unbelievable! So now I must wait 7-10 business days to have my account credited.

I will never shop at Kmart online again. I advise anyone who wants to take a chance to order from their online site not to do so. You'll be sorry you did. Kmart Corporation, you guys really don't care about your customers, or you are just too blind to see what’s going on here!

I have traded with k-mart all over north Al but you have all the customer you need so goodbye. There is too many stores to put up with being treated like I was. I worked in the public for 42 years. This was terrible for a service counter to be maned with this kind of a person. She was not a people person. As my wife was checking out she overheard the service counter clerk say, good riddance she is really good for business to be over heard like that. I will tell as many people as I come in contact with. How I was treated, this should be good for your store.

To my embarrassment the woman at the desk yelled that something didn't have the thing off so I beeped going out the door. The girl at the front desk checked everything and said it was fine now after taking everything out of the bags and putting them back in. But in the middle of all this I had bought a bottle of Zyrtec and it wasn't in the bag when I got home! The pizza that I got for my friend was burned when we took it out of the box! I didn't even bother to go back about the Zyrtec, I just went to Wal-Mart and bought another.

My question is: why doesn't someone train these people to know how to act and how to treat a customer? During all of this the people were rude and never got in a hurry! How do they stay in business as everyone I talk to has the same problem when they go there. I probably won't make a difference not going there but point is: if they treat everyone like that (and they do) they will eventually be out of business. They don't even have a customer service person to talk to about this. I have decided to boycott Sears also since they are about as bad!

Gift cards are generally purchased as gifts. I am not sure who thought it was a smart idea to handle this problem via this method, but I am sure some suit earned his or her paycheck that week. Apple goes out of their way to create great, eye-catching packaging only to have it defaced by Kmart employees in attempt to sell the item. Needless to say, one of the cards was damaged in the process. One was bent but passable. The other one was not only bent but also had the paper ripped off so that there was a big white streak where the printed paper had been. It also was ripped with paper attached so it would not stick back on to the card. It was then handed back to me ripped, bent and the card unattached from the sleeve, after I paid for it and was giving it as a gift.

I was informed by the cashier that there was nothing she could do and that I had to go to the service desk. All I did as a customer was purchase an item from Kmart and now it involves having to go to a service desk because of a mistake/shoddy service by one of the company employees. I then spoke with Aisha at the service desk, who then repeated what the cashier had told me about the way their system is set up. I let her know that I already knew this and I realized it was not her fault nor the cashiers but how does this help me as the customer as I have to stand here for 15 minutes to be told what I was already told? She offered no solution. I then said, "can you just exchange it for another one that is not ripped, bent and damaged?". I was informed that she could. However, his request was not simple and took 45 minutes from start to finish (which is probably why she did not offer to do this).

I was told to do an exchange, they had to "transfer" the information from one card to another. To start off, it took Aisha eight minutes to walk to other end of the store to get the new card. It took me two. Then I was told that she now had to go downstairs as this transaction could not been done on the service register at the service counter. Of course, I had to ask what was going on. This information was offered without my having to ask. I am not sure where "downstairs" was but it was not accessible to customers. This time, Aisha was gone for 11 minutes. She returned without my receipt or new gift card. When I asked what was happening, I was told "they're doing it". When I asked how long it would take, she shrugged and "I don't know". I asked to speak with a manager.

After waiting for about 6-7 minutes (we are now up to 25 minutes), the manager Steve came over and told me again for the third time "this is just how their systems work". I told him again I was aware of this but how does this help me as a customer as I am being inconvenienced in a big way because of company policy and shoddy service by the cashier who should have been more careful to begin with. The manager said to me in response, "do I give you the impression that I don't care?". I answered honestly and said "yes", telling me what have already been told twice and what I already knew and blaming it on store policy when I was clearly very, very upset did reflect that he cared to resolve the issue or that he was really interested. He was just passing the buck, reciting company policy and not being proactive or taking control of the situation. Instead, he responded by getting angry and defensive and started yelling at me (in front of his employees and customers).

He then basically said he was sorry I felt the way I did and there was nothing he could do. He then just walked off. He never apologized, not once. I have never seen such poor customer service or manager. What he should have said is "I apologize you are having to wait so long, I know it is very long and not the best solution. I can try and expedite this for you, etc". But instead, he acted like we're two people on the street and I had just stepped on his foot and didn't apologize and he was now pissed off for being disrespected. I have five years of retail experience, ten years of customer service experience in call centers including being an assistant manager and a year waiting tables. So I have plenty of experience working with the public. When working with the public for a company, it is your job to diffuse the situation and offer whatever solution you can. Not to inflame the situation, take it personally and then walk off leaving the person you are paid to help angrier and more upset than when you walked over.

I would like to say that it was now over, but it was not. Aisha kept disappearing to run errands not related to my problem. I then asked the other person standing there that I wished to speak to another manager (who was named Ed and who never showed up). I asked to speak to a second manger as I was still waiting and it was now 35 minutes, I did not have my receipt. I did not have the damaged gift card or the new one and the first manager did nothing but make me angrier and the service agent who was helping me was no longer to be found. When I asked Aisha repeatedly how long it would take "downstairs", I was told "I don't know". So I had no way of knowing if I would be standing there for another 15 minutes or another half hour. Now with Aisha gone, I had no idea what was going on if anything.

By this point, I had decided against an exchange as it was too long and complicated and just wanted a refund. This too was not a simple request and required transactions "downstairs" as iTunes gift cards are non-refundable. All the more reason to not have a store policy, which requires defacing the product you are purchasing and if said policy is in place, then the employees/cashiers should be trained and instructed how to do this more carefully to avoid defacing the product. Although this policy so utterly ridiculous. If the policy had been to create an SKU number for the iTunes gift card so that the cashier didn't have to have counterfeiting skills and could just punch in an SKU number, the whole thing could have been avoided.

So after 45 minutes and no apologies and nothing but indifference, attitudes and deliberately slow service, I finally walked out with my $15.00. I have never been treated this badly. There was even a customer there watching the whole thing shaking her head. There is a reason that Kmart had been profiled in a negative light in numerous documentaries and programs including the award winning Front Line. If I did not have to purchase a specific item for my nephew's birthday, I would not have gone into that store. I will never ever set foot in a Kmart or a Sears which owns Kmart again. I do not care how far I have to go out of my way, but I will never purchase anything from Kmart or Sears online or in a store.

I was asked how much I wanted to put down as a payment and advised her to the amount of $20.00 and she processed the payment. This clerk never mentioned to me that I still owed $8 to complete my first payment in full. My friend and I stopped at K-Mart the other day so I could make my next payment and when I went to the Customer Service Desk, I was advised by the clerk that she couldn't process my payment, didn't know why and that I needed to go back to the layaway department. I walked back to that department and handed my original receipt to the clerk and tried to make a payment. I was told by the clerk that I could not make a payment because my order had been placed back out on the floor.

I asked her why and she told me that my payment was fifteen days late. So I asked her how was that possible when I just made a payment two weeks ago. She proceeds to tell me she doesn't know, but I was late and it is their policy to cancel orders when payments are late. I again asked her how was I late when I was certain that I had made a payment. She again tells me that she doesn't know. For fifteen minutes I attempted to get this clerk to explain to me what was going on and all I got was the response, "I don't know".

At this point I am getting very upset and asked for my money back and she tells me to wait. She then leaves the desk and lets me wait at her department for 10 minutes before she comes back and tells me that now I have to go back to the Customer Service Desk, where I originally started off at. I asked her why I needed to go there. I was already there and they told me I have to come back here to layaway. She tells me she doesn't know why but that I have to go there. So I said to her very calmly (even though at this point I am very upset) "if you don't know what you're doing, why are you working back here?". As soon as me and my friend started walking back up to the front of the store, this clerk starts following me and shouting at me through the aisle, "I know my job! Who do you think you are?

You don't know everything! I know how to do my job! Now I am getting even more upset because not only am I being given the runaround, but I am now also being harassed by the clerk. I turned around and told her that she needs to back off and shut up. She gets right in my face, swinging her finger in front of my nose yelling "You shut up. You shut up. You don't tell me to shut up! You are nobody! Who do you think you are?". At which point I tell her that I am the customer and that my business in this store along with all the other customers is what allows her to have this job and "earn" a paycheck. I turned back around and continued heading to the customer service desk.

As my friend and I continued our walk back up to the customer service desk she is still yelling and hollering. Another clerk comes over to her and tells her not to worry about it and now she starts crying and claiming that I was cursing at her. Well I looked at my friend and said "did she just accuse me of cursing at her?" and my friend says "yep". So I ask my friend if she heard anything of the sort come out of my mouth and she says "nope". I said I thought so but wanted to make sure that nothing slipped seeing as how things were already going. So now I'm even madder. Now I am being accused by an ignorant and rude clerk that was yelling and screaming at me of something that I didn't do.

We finally get to the customer service desk and no one is there. We stood there for about 5 minutes and then saw a man take the clerk through the front of the store while she is still hollering and crying. We wait another 5 minutes and a lady finally comes over to the customer service desk. She has my original receipt in her hand from my layaway order and asks me what the problem is. I would think that since she is holding my receipt in her hand that she already knows I'm waiting on a refund. So I explained the problem to her and she then advises me about the "minimum" payment amounts. So I explained to her that in all honesty I didn't realize that there was such a thing, that I didn't bother reading through the receipt because the signs posted in the layaway department only instructed that payments needed to be made every two weeks. I asked her why no one bothered to tell me when I came in to make my payment that the amount I paid wasn't enough to cover this minimum amount. She had no explanation.

So then I asked her why I wasn't notified that there was a problem with the layaway order when it was required to provide them with my home address and telephone number so that they could contact me with any issues. She also could not explain to me why I was not contacted. So I explained to her again that I wanted my money back and also wanted to make a complaint against the clerk that was yelling at me. This clerk tells me that she will call a manager to come up to the customer service desk and assist me. Another 5 minutes go by and no manager in sight. Another woman comes up to us and the person that was trying to "assist" me says are you here to help with this customer and she says no.

So the clerk calls the manager again to come up to the desk. Finally after another 5 minutes the manager comes rolling up to the customer service desk. It's the same guy that escorted the layaway clerk through the store. So I know for a fact that he witnessed how she was acting towards me. He then has the nerve to ask me "What seems to be the problem?". So now I have to explain for the third time what happened and that I want my money back. He looks at me and tells me that I now have to walk back to the layaway department again for him to be able to process a refund.

We get back to the layaway department and he proceeds to tell me that I will not be refunded back the $5.00 layaway fee or the $10.00 cancellation fee. I ask why? I didn't cancel the order and no one in his store followed their own policies and procedure and that I was harassed by his clerk. He tells me the best he can do is place the item back on layaway and waive the $5.00 layaway fee for starting a new layaway. My friend at this point is even more upset than I am and tells me to just get my money back and forget about buying anything else from the store.

So I told him no, I just want my money back. I only received $55.00 out of the $70.00 I had already spent on a tent that ended up going back out on the floor and sold to someone else. I then proceeded to tell him that I wanted to make a complaint against the clerk and was extremely upset with the way that she treated me and the only words he offered up to me were "must be a full moon". At this point my friend grabs my arm and says just let it go and lets get out of here. So we left the store, without an apology and minus $15.00 that should have been refunded to me. I called K-Mart and asked for the name and number of their district manager this morning and was refused this information.

Instead I was given the number 1-866-KMART4U. I called this number and explained my experience and the lady on the phone said that if I liked she could connect me to the manager of the store I had the issue with. I asked for the district manager instead and was now told that they do not have that information and that this was the best she could do. I advised her again that my complaint was also about how the manager handled my issue and what good would transferring me to the same person my complaint was about be. Needless to say she transferred me to the manager.

A woman named Jean answers the phone and announces herself as the manager and asks what she can do to assist me. I asked her if the person that transferred me explained everything to her (seeing how I was on hold for 15 minutes) and she said yes but that she wanted to hear it from me. I said fine, this is now the 5th time I was explaining what happened and hoped that it would be the last. I told her everything and she then tells me that the person that was introduced to me as the manager was only an assistant manager and that he never advised her of any problems occurring at the store over the weekend.

I said that I found that a bit unsettling and it just goes to show how little the store values its customers. She tried apologizing to me telling me that she would look into it, that the behavior was not acceptable but that in regards to the $15.00 from the layaway fees I would not be refunded a penny more. Jean also hoped that my experience would not keep me from visiting and spending any more of my money in her store. As soon as she told me that I knew that she was not interested in making any of these wrongs right and was only interested in getting me off of the phone.

I am appalled with the complete and utter lack of customer service at this store. I will never again spend so much as a penny where customers are treated without a shred of decency and respect. I have worked in customer service for over 15 years. I supervise a staff of 20. If any of my staff would treat one of our customers the way I was treated they would no longer have a job. If I ignored a customer's complaint and blew them off with the comment "must be a full moon", I'd no longer have a job. I guess now my only other option is making a complaint with the better business bureau.

Well, the consequences are, K-mart doesn't hire anyone who don't pass their little personality profile so I feel like this is a way for companies like K-mart and Wal-mart, Sam's club etc. Can get away with discriminating in the work force if you don't pass their so called profile, they don't give you the time of day. So not only do I feel like I am being discriminated for a job, they made me fill like I am at the bottom of the barrel. I was humiliated and since I didn't measure up to who ever made up the personality profile program standards, then I am less of a person to top all of this off. I got so humiliated by this. I was crying and had to explain to my young son that it wasn't his fault I was crying and humiliated. It's just mommie failed at a personality test for a job and they told me I wasn't good enough for job with them. But we would be ok. I think this practices of personality profiling test should be stopped. It's a way for companies to discriminate people.

Prior to calling him, I took three pictures, found my receipt and went to our local K-Mart store. I asked for the manager and showed him the pictures and my receipt and with a smile he said "no problem, sir, we will take care of it." He then told me to go to outdoor furniture section a find a table that I liked, then to go home and bring back the old frame for an even exchange. I am very happy they stand behind the products they sell. I just finished putting it together and it looks great, the color is not a perfect mach but that is expected since our old table has been outdoors since April of 2004.

I placed the order, phoned Kmart.com right back and was told the credit adjustment of $470 would be made on my Visa within 5 business days. I told the rep that if there were any issues on this price adjustment, I didn't want the shoes at the higher price and to cancel the order. I waited 5 business days without hearing from anyone, checked my Visa, no credit. I phoned Kmart.com back, the rep says the notes were a little unclear and asked me to hold and that she would discuss the credit with her supervisor and would get back on the line with me.

She came back on and said because it's a large adjustment, it may take a little bit longer but that it would be taken care of in the next few days. In the meantime, I happened to be clearing out my junk email box and saw an email from Kmart.com that stated the ad was in error and that they would not honor the $14.99 price. I assumed that shoe order would be cancelled per my request and I went back into Kmart.com and saw that the ad was still running for $14.99 all TheraShoes.

I placed 7 individual orders for 4 shoes each order (to get the $10 off $60 that their coupon stated) and that order rang up correctly at $14.99 each and they gave me the $10 off $60 coupon and free shipping. The initial order at the wrong amount arrived Friday 3/13! I phoned Kmart.com on Saturday, 3/15, and told them that they need to honor the $14.99 since they sent my shoes as well as the fact that they corrected the ad and honored the $14.99 on the subsequent purchase. The rep assured me that this adjustment would be honored and that it may take up to 30 days for it to show. I asked for an email confirming that they would honor it and she requested an email in the next 24-48 hours to arrive to me.

Today, Monday, 3/15/10, no email arrived yet. So I phoned Kmart.com, asked for a supervisor, gave them the order number and the supervisor Christy reviewed the notes, stated that the last notes written in were that they would not honor the $14.99 and that the $34.99 is what I would be charged. She went on to further comment that their ads are not guaranteed and that it has a disclaimer on the ad that they do not have to honor any advertised price if it's incorrect. She told me they would either honor $19.99 each as the current online ad shows or send UPS a call tag to pickup the shoes.

I told her the current ad shows $19.99 with buy one get one 50% off, so it's in essence the same thing as $14.99 if I buy 2. She refused to honor that and repeatedly told me that is either $19.99 or they will pick up the shoes. I told her $14. 99 is what they have to honor or they can pick up the shoes.

She supposedly ordered a call tag from UPS and I asked her to email me confirmation once that was done. She told me it took 20 minutes with their computer delay and it's been close to one hour with no confirmation. I can understand not honoring incorrect sales ads, but I do not believe they can pick and choose which customers they will honor that particular ad to and which they will refuse to honor the price. I feel everyone has to be treated equally to keep within the laws.

I have receipts for my purchases made March 7, where the online system was corrected to reflect $14.99 as stated and they honored that price online to me at that time. But to refuse to honor the purchase made March 5, that should also have been $14.99 each and to have shipped the product after I directed them to not ship if there were any issues with honoring the price is just not right. A large company should not put themselves in this position of unfair business practices.

I called my insurance company, who is very large and reputable by the way, and they said she should be calling them with questions, not me. They did not issue a prescription card. The other issue is, as happened this week, she never knows if they have enough pills to fill my prescription. As it turned out, they only had 25 and the refill was for 30. She asked me what I wanted to do [I didn't even know what my options were]. I live 35 miles from this pharmacy, and I don't always get into town often with my health condition. I asked if she could fill the 25 and I could pick up the other 5 later in the week. She said that was not possible. Then she asked me what I wanted to do, again. I said, take the prescription somewhere else and have it filled. She didn't respond.

I find her to be difficult to deal with, always tentative and unhelpful, and the prescriptions are inadequate in their description of what the drug is for. I.e., a nausea drug, just said take three a day. No mention whatever that it is for nausea. I have written on the prescription bottles with a pen, as they don't even describe what the drug is for. I have never seen such poor and sloppy work coming out of a pharmacy. The other people that work with Mary seem very nice and cooperative, but she is the one who seems to be at work when I am in need of a prescription fill. I think in the very least, she needs an attitude adjustment. Thank you.

She then said they would give me a $75.00 gift card, take it or leave it, that they were doing me a favor by offering that. I continued pursuing a new table. They refused and sent me a $75.00 gift card. That will only cover half the purchase price. And then I found an article on Consumer Affairs stating this has been going on for seven years and there is a class action lawsuit against them for the shattering glass. What can I do so this does not happen to someone else or even someone getting hurt?

Once again, on Feb 5th, I met my son and his wife again to buy this crib. I went to the front to ask for help on getting it. The clerk and myself looked everywhere for one so I asked could I buy the floor model. The clerk said she would have to ask the manager. Upon her return she said no I could not buy it. So I told the clerk my daughter in law was not due till May. Could they order it and get me that crib. Once again, she said I will have to ask the manager. I was told no once again.

I asked why do they have a floor model if they do not have nor can get this crib that to me this is false advertisement. Upon leaving the store, I gave my son and his wife 300.00 to go find a crib somewhere. An hour later, they came to my house, They went to WalMart and found and bought a crib. On Sunday after I got off work, I'm looking at Kmart's sales paper. The same crib is in the paper priced 199.00. The sale on this paper starts Feb 7th till Feb 13th so I called

Kmart and asked to speak to a manager. The lady on the phone listened to my complaint. The only help she gave me was the number for Kmart headquarters 1-866-kmart4u. Once again, I feel no help or advice was giving to me so now here I am telling of this nightmare. Kmart should not have floor models of any item on display if they do not have in stock nor can they get the product nor should Kmart send out flyers with products that any or all stores may not have nor can get Kmart was one of my favorite stores. But I will no longer shop there. If cash money is not good enough to order an item to be purchased, then I will no longer shop there anymore.

When we hooked the TV up, it would not scan all the channels and would not pick up any local stations. We took the TV down and brought it back to Kmart, explaining that the TV was a gift and we did not have the receipt, and we did everything possible to find those channels. The Customer Service girl then called the manager, and from what the manager says, without a receipt, we can only get $50.00 back towards another TV.

What TV is worth only $50.00? We then asked the girl if she would scan the box to see what price it was since we were only going to exchange it for a different brand, but she refused to even scan it. I understand we may not have gotten the same price if it was on sale and that's fine, but every other store I've been to without a receipt, they at least scan the bar-code and tell you what the difference is. I don't understand why it's so hard to do that.

We had to buy another TV from Walmart which I always get from and I love them and we have this TV that is completely worthless in our basement. I will never buy anything like this from Kmart again.

I ended up with taking my check back, leaving my items on the counter, told them I won't be shopping there again, and walked out. This is not the first time I had this problem, except every the other time I got my receipt and they took my check after speaking with the manager. I have been writing checks for more than 20 years. I spend good money on checks, I don't want it back. I don't know what I'm signing when they ask me to sign the receipt. That being the case, I prefer to sign the receipt only and I'll keep my checks. This caused economic damage to Kmart. I won't be shopping there again.

I wouldn't have bought this had I known the color wasn't what they said it was (camel) and that I would have to use power tools to assemble. Not to mention there weren't any markings where there should have been and no instructions. I have since obtained 2 sentences worth of instructions from the manufacturer. I'm not happy, but not interested in returning because of shipping costs (thing weighs 120 lbs). I will throw a slipcover over this tan disappointment and not look at it until the next time I think of buying something online.

Normally, I am supposed to trust them, and believe that the money will actually be refunded, right? I did exactly that. I trusted Kmart, and believed that in 7 business days, I will have money back on my credit card. Boy, was I wrong. I logged onto my credit card today (1/7/2010), and alas!, the money had not been refunded. Why? First, I went back to track the order on the UPS website, and there it was, same information under status "billing information received". I immediately called Kmart. The lady I talked to said that she has to check with UPS first, so she put me on hold for almost 5 minutes (wasting my daytime minutes). When she came back on the line, she said that they don't know what happened to the order, and unless they get the order back, they cannot refund me. Okay. What do I have to do with UPS's mistakes? Why should they hold my money, simply because UPS did not deliver my order? I told her that, I surely deserve to get my money back, given the fact that I had been promised to be refunded on 12/17/2009, and until now nothing had happened.

I will not buy anything from Kmart, whether in-store or online. Actually I have experienced bad customer service from Kmart in store and I have never bought anything from them since 2001. I wonder how many other customers have lost their money to Kmart. I need help to get my money back, and consumers, stay away from this poor customer service, and stealing store.

As of today 1/7/2010, I have neither received my refund, nor the merchandise. I ordered the merchandise using my credit card. I am accruing interest on it, and Kmart will not refund that. I am wondering if I will ever get my money back, for we did not come to a conclusion of when. The UPS tracking number is 1Z4E1Y170323098748.

Another 20 minute wait, no one showed. The store was not busy, by the way. There were very few people there and now I understand why. Another trip to the front and contact with the first person. She called a person to the front and walked back with me. Item was not available. He said to have the girl at the desk call other local Kmart to see if one was there. The girl at the desk blew up. He shouldn't tell you that was her reply. I don't have time for that. She relented and called one store. Not available. I asked her to call another, she refused.

I went to Sears and purchased the product, same thing, identical to flyer item but they would not give me the sale price. I purchased it anyway. It was my son's favorite present. I am glad I took the time and initiative. Kmart employees need customer service training. That is what they are there for. Without happy customers, there would be no store and jobs for them.

I said, "you're kidding me right?". She said, "no, she has to be the one who comes over to the register and re-enter the items and right now, you either have to wait or pay full price for the items". I ended up just walking out of the store without my items after 15 minutes. When I got to my car, I looked up the Kmart number and got the gal at the service desk. I then asked to speak to the manager on duty and she transferred me. When I informed the manger of my recent incident in Kmart, he proceeded to tell me that he can't get good help these days and that he was short-handed today and that there wasn't anything he could do for my situation. I said I had to wait over 15 minutes when there was a total of 8 people in the store and when the cashier was asking for help on the radio, why didn't you answer? He said he doesn't handle floor issues during store hours.

This store has been a joke for years and this incident just topped them all for me. I refuse to walk back into this store again and I hope that they continue to get complaints so we can close the ** thing down.

What right do you have to put things back on the rack when people have already paid for them? I think that you are very dishonest in cheating people in these times. You should have the decency to wait 24 hours before trying to make a profit on the same item. Reselling is not far to people who are trying to give things that their children really need. Christmas is for children and not for Kmart to make more money on the thing that people forget due to their cashier's not paying attention on putting thing in the bags that people pay for. I will shop at Walmart from now on if that is the way Kmart operates. And if I cannot find it there, then I guess I really don't need it.

When she was ready to tender payment, I gave her my credit card. She said, "I think we need to get you to a register up front, there's something that they can do that I can't do back here to put in the 10% discount when you are paying with a credit card. I can only do it here with cash or a debit card."

She went ahead and called, who I later learned was an Assistant Manager, Areen **, to make sure that I needed to go up front, so we didn't go through the trouble of moving my cart full of items plus the large Rock Band system back into my cart and then to the front of the store. The Assistant Manager showed up, said "Ok, if that's the case", and she began to back out the transaction and said I could head up to a register at the front and she would bring the Rock Band system. I proceeded to refill my cart with all of the items and headed to the front of the store.

I found a register, waited in line, and approached when it was my turn. I informed the clerk that someone was bringing Rock Band from the electronics department as I was paying for my items with a credit card, I presented my credit card and Military ID, and stated that apparently the register in electronics wouldn't allow the clerk to apply my 10% military discount unless I was using cash or a debit card. As the Assistant Manager approached, the clerk said to her that he didn't know how to do it either, he could only apply a discount with cash or a debit card.

Ms. C.: No, and I'm not calling anybody tonight.

By this time, all of the registers were full and people were staring. I spoke loudly enough for everyone around to hear from here on out.

Me: Are you telling me that on behalf of Kmart Corporation, you refuse to honor Kmart's Military discount policy because you don't like my choice of payment? And that you won't call someone who can decide differently?

People are literally now gasping, and saying, "No, way! " and really paying attention at this point.

Me: OK, then, I'll wait here until you decide to call your Supervisor. No, wait. I've got a better idea. I'm going to go ahead and pay for this and leave here, and then file a complaint with Kmart corporation. You just may see this on WIS TV very soon. (WIS is the local NBC station with a consumer watchdog segment. ) I want your name, your Supervisor's name, and the General/District Manager's name. (I was given Charlene R. and Randy B., respectively. )

I turned towards the other shoppers in the checkout lanes and said, "She is refusing to give me the 10% Military discount because I'm paying with a credit card instead of a debit card!" She walked away, and a couple who had been checking out at the same time approached me and said, "Can we do anything to help? This is ridiculous!" I said, "No, but you seriously may see this on the news, I'm filing a complaint and notifying the news!" They said, "Here's our name and phone numbers, if you need witnesses to back up what happened here, you contact us and we'll tell what happened too."

I left Kmart mad, hurt, frustrated, and humiliated! Not only did I pay about $23 more than I should have for my total, but Ms. C. treated me, the customer (and the very reason she has a job to go to, because customers shop at Kmart) as though I was less than worthy of their military discount because I didn't have cash! As an active duty Army family, we count every penny. We have 4 children from 14 to our newborn who is 6 months. My husband serves tirelessly as a Military Policeman and has not only served 2 tours in combat but at Ft. Jackson every day.

I take serious offense that she basically told everyone around that because I didn't have the cash I didn't deserve or merit their discount. Retail advisers who are anti-identity theft encourage us to use credit cards and not cash this time of year not only to prevent theft but so we, as consumers have recourse. But Ms. C. passed her own judgment that I didn't deserve to receive a Military discount, or that it was just not worth her time to figure out how to do it. I didn't use the type of payment she (or the cashier) knew how to apply with a discount, so therefore I just was not going to get it! And she made sure to make clear that she was in charge and not really concerned with helping me, the customer, or going to the trouble of solving this issue. She just was not going to call anyone else.

She did all this while representing Kmart! And believe me, I asked her several times if she felt like Kmart Corporation would be pleased with the attitude she was taking with me, let alone the stance. I asked her, "Are you sure you want to say that Kmart is refusing me a Military discount because I'm paying by credit card?" I hope Kmart doesn't encourage this type of treatment. They have lost me as a customer, and as a Family Readiness Group leader for one of the MP Units, I will make sure that every Army family that I come in contact with is told of Kmart's treatment of me and refusal of their Military discount.

Kmart, I think, not only owes me the 10% discount that I was deprived, but they should also do something to right this serious wrong. I can't redo the way I was treated, or the way I was spoken to in front of so many people. They could decide to refund my entire bill and it would only begin to make me believe that they acknowledge how unacceptable this was. Bottom line, they still need to change the way their associates treat customers. So that someone is never discriminated against because of their type of payment. In this economy, I think most successful retailers are happy that they have the customer, and are privileged to get any type of payment, as long as it's money! In my book, the Kmart "blue light" has just burned out.

I explained that neither state nor federal law gave her that permission and in fact just the opposite. I mentioned ID theft as a result of her action as the information is entered into the Kmart database. She refused to proceed any further until I gave them my license. In essence, to return an item your personal information is extorted from you. I then mentioned the Federal privacy act. She stated, "Without a license for us to enter into our computer, we cannot provide the exchange or credit. It is store policy." She also stated they needed my address and phone number. As my driver's license has my date of birth, address, et cetera, anyone using that information could become me.

I then stated that as it was store policy, she would have no problem writing it out for me so I would have a written copy from her about the store policy as she understood it. She refused. Apparently, it is her policy. Should it be Kmart policy and she is just following orders, then both are liable for any future theft where any person's information is used which they collected. I concluded this problem by handing over my license and giving a not accurate phone number. I got a store credit for $9. So for $9, I was abused for insisting on them not being in violation of any laws and had my personal information extorted from me, all in contravention of either the privacy act, or with no state or federal authority to collect this information, which obviously is collected from everyone.

I called on 12/23/2009 and spoke to a CSR in customer service at 866-562-7848. I was asked the weight of the box. I told her that it weighed 5lb. She told me that a UPS employee would come to my house tomorrow (Christmas Eve) to inspect the box. I told her that I was more concerned with the gift for my son rather than the size and weight of the box. She explained that this was the process that had to be taken. The person on the other side of the phone was pleasant but had no solution in solving my dilemma. I felt upset and cried after hanging up the phone. I was left with a bitter taste about shopping at this store. I have always shopped in the past at stores such as Toys R Us because of their policy of giving you $100 in the event that they make an error with shipping an incorrect order.

This year I could not shop at Toys R Us because of the economic times. All I asked from the CSR was for them to make it possible for my son to get his gift by Christmas and all I am getting from them is a visit from a UPS employee. I believe if they can get a UPS employee to my house on Christmas, they can get my son's gift in time for Christmas. I feel cheated out of my money and cheated out of my gift to my son. Kmart is a very large company and I just never thought that they would make money by robbing children at Christmas time. I want my money back and an apology to my child for leaving him out on Christmas Day. I am sending a copy of this letter to the Better Business Bureau and Consumer Affairs as I am a single parent fighting for justice against a child on the holidays.

My husband called back on December 19, 2009 and he was informed that they would re-email the gift card, but my husband nor the mother received the e-gift card. There was another call placed on December 21, 2009 and the customer service rep assured my husband that the e-gift card would be sent out, and she could not give any information on why or what the problem was with the submission of the card. The rep also informed my husband to call her if the cards were not received. His daughter's mom called today, December 22, 2009 to inform him that she still had not received the e-gift card and neither had he, so he placed another call to the customer service line and requested a refund.

So much for a refund because his daughter's Christmas is ruined. This was the biggest gift that she was expecting and she will not have it until after Christmas because other arrangements will have to be made for her to receive it. This is ridiculous and unacceptable anytime, but especially around this time when kids are expecting requested gifts. My husband is in the military fighting for his country and all he wanted to do was to make sure that his baby receives the gift which she requested. Now how do you explain that to a 5-year-old?

Kmart customer service offered no real assistance to this much complicated situation. I will inform all my friends and friends of friends to never do business with Kmart. I can see why this organization should have gone out of business! I can only hope that someone will take action and take the time to try to find out where the ball was dropped. I will also be posting on the BBB site and Consumer Affairs.

I knew perfectly that they had one because I frequent their location often so I continued to walk in towards customer service, and I was fortunate enough to find a wheelchair. I took the wheelchair out to the parking lot to the handicap parking spot. My mother was sitting and waiting for me to pick her up as she is recovering from a stroke. We shopped with my daughter in the seat of the carriage that I pulled with my left arm and right arm pushing mom in the wheelchair. Just picture this. Christmas shopping mind you.

Now I paid and was about to leave, and the very same woman that told me they did not have any wheelchairs stopped me very rudely, yelled at my mother and said, “You cannot take the wheelchair out to the parking lot.” Keep in mind that there is a no standing/parking zone in front of the store. So I told her, “How do you suggest I get her to the car?” She said the manager does not allow the wheelchair to leave the store. I told her I will bring the chair right back and she very rudely says "You must bring it back." Well under normal circumstances, I of course would have but I did not.

I am disgusted with their "policy". I called the manager from outside the store, and she said yes that is their policy. I think they need a good discrimination lawsuit against handicap and their customer service is non-existent. I went to Publix and the manager offered me an employee to walk around pushing the carriage while I push my mother in the chair to shop. Now that is customer service.

On December 15, 2009 (my payday), we had only $85 left after all our bills to spend for Christmas. Two weeks ago, we had temperatures close to 20 degrees below zero with wind chill making that over 40 below. My wife's current winter gear is nowhere close to able to handle that type of cold. So, we found her a very nice coat that is supposed to handle those temperatures. We also found a pair of thermal underwear for me and a nice pair of gloves to keep me warm while I walk to and wait at an open and exposed bus stop every morning to get to work. With the temps, this cold exposure can be physically damaging in only 5 to 10 minutes.

I am not sure what the individual item #s are, but the order confirmation # is **. My wife placed the order online as we could not risk her health to go out shopping. We paid the extra amount to have the order by the 17th. At least that is what the confirmation said. So, the 17th came and went, as did the 18th. We checked the tracking # and UPS reported that it was delivered at 9 something a.m. on the 18th. While I was at work, I do know my wife was home all day. I even left a note to the driver on our front door to knock loudly (I still have this note).

We called Kmart's call center and my wife spoke to someone who reported the only thing they could do was to credit my account but that I would not get the funds till about Christmas day but that it could take up to 10 business days. That puts it at New Year's Day. I personally called back and spoke to some person who would not help other than quote that it would be 8 to 10 business days. I asked to talk to her supervisor and was hung up on. I called back and got Abbie (last name not given per policy of K-Mart). Her employee ID number (she said) is **. She was personable enough when I could understand what she was saying, but was no more helpful than the one my wife talked to.

After over a half hour of her repeating that they could not do anything (would not is more like it), I asked to talk with her supervisor. This lady would not do anything either. She said that they would have to get a trace on the package with UPS and again reiterated the up to 10 business days. I asked if they could put credit on their website. No. I asked if they could get a hold of a local store so we could at least have gifts on Christmas day. Again, it was no. When I asked why, they said they could not do that as UPS reported the package delivered and they would have to figure that out with UPS. I told them that was between them and UPS, not me and asked what they were willing to do to resolve this before Christmas. It was nothing.

They will, however, have a $25 gift card sent for my inconvenience but yet again, in 5 to 10 business days. I was told that they were unable (I love that word as in this context it is really unwilling) to put the gift card in a FedEx envelope. I honestly wonder if Kmart could be held accountable if my wife gets worse when we take her to a doctor's appointment this week. You see, she has walking pneumonia and needs the coat we ordered to be even remotely safe outside.

Oh, and to top it all off, 2 of the 3 items that the online page reported as shipped were actually out of stock. What the hell?! If we had gotten any shipment from them and simply wrapped it, we would not have found out that it was only 1/3 complete until Christmas Day.

I hope to be a part of a class action lawsuit as Kmart needs to own up to ruining several people's holidays as well as putting them in physical danger by not being willing to resolve these issues in any such timely manner. I hope all the people that are on Kmart's board of directors are literally called to heaven (die), but have to spend 5 to 10 business days in hell.

I was told to wait a day or two to see what happened. if they did not find one, the order would be canceled. Upset and feeling duped, I asked for the order to be canceled. Now I was told that customer service could not do that. I asked to speak with a supervisor and after a 30-minute wait, she said the order was canceled and my account would not be charged because Kmart would not charge me unless they ship the item. Since I canceled so early, everything would be fine.

I checked my email Friday morning (Dec 18th) at 7:30 am. There was a new message (sent at 11:33 pm) saying my item has been scheduled to ship. I checked my account and the payment was sent through. I called again. This time, I was told the item was scheduled but since I canceled it, there was nothing to send. They told me my money would be put back in 24 to 72 hours. At 10:14 pm on Dec. 18th, I was sent a new message from a customer support agent: "We apologize for any inconvenience; however at this time, we cannot issue credit for the item until it returns back to the warehouse. At this time, we advise you to refuse the shipment once it is delivered. The new expected delivery date is expected to arrive 12/24/09. Once again we do apologize for any inconvenience. Happy Holidays!"

Are you kidding me? How many times are they going to lie to me? Why are they sending me an email at 10:14 pm when Customer Support is closed? I have never had this much trouble from any customer support. I am reporting this to every agency I can. Sears/Kmart.com Customer Support lies and hurt their customers. I will never trust them again.

Since I could not phone the store, I went there. I waited in line for 30 minutes, then I told the clerk I was just trying to make sure that my payment went through so that when my wife came there the next day to pick up our layaway, she wouldn't have any problems. He told me that the balance was still there, that the pre-authorizations were not pre-authorizations and that I had to pay the balance. I did, and he wrote on the receipt that my wife would be picking all the items up the following morning.

When she got there, they were breaking down our boxes and returning the items to the floor. They had to collect all the items back together. How stupid. I guess people can change their minds, but to start putting it back on the shelves after someone paid in full in less than 24 hours is ridiculous. Not sure if we got everything back. I have to check the receipts again. Not much that anyone can do, just letting everyone know that they can run into problems with K-Mart layaways.

So I got on and checked today, still no tracking #. When I called in, I am told my order was cancelled! I immediately asked to speak to a supervisor and was connected to Lori at ext. **. She as well stated it was cancelled as if it was my fault and the best she could do to assist me was 10% off an item and free shipping. Is she kidding me? I bought the Acer netbook 11.6-inch screen for $299 during the Black Friday sales. No way was there going to be any offer that would come close to that. While speaking to her on the phone, I found item #020v001702135000, Acer Thin and Light 11.6 black netbook which is exactly what I ordered on 11/27 with the exception of 1gb of more memory and was listed at $399. I asked if I could get that computer for $299 and was told no. She could only give the 10% off and free shipping. I am totally appalled seeing I have shopped at Kmart for years and this was the best I could get. I will make sure my friends and family are aware of the poor service I have received and to shop Wal-Mart to ensure you will get what you order.

She was so rude and said 10 plus times that the computer was right and it’s never wrong. So after adding the items over and over, she still said I was wrong and the computer was right. She said she had to speak to her manager and explain that the computer was right and I was wrong. What happened was that the computer did not give me back my tax from the first purchase, and the difference in the amount was the tax. It wasn't about the couple dollars; it was the fact that the lady said I was wrong and the computer was right. Everyone that returns something to Kmart should make sure that they get their tax back. If you buy something and return it and then re-purchase it, make sure that you get the return separate and then re-buy them, or else you will be ripped off of your tax.

This was not the first time I have encountered such problems at this location. I have for several months made the same complaint(s) to Kmart customer service office about these problems, only to have them temporarily fixed or completely ignored. I even contacted Sears about these problems, only to have met the ignoring such complaints opposition from Sears. It is though both companies have classified the physically disable as being trashy eye sores of society so they must encounter such disrespectfulness from us for being that way. This is extremely sad on their part for having such mindset(s).

I would also like to point out how this same location purposely keep certain aisles are cluttered with inventory, which makes it hard for the physically disabled to have full access in them. In addition, the ladies' handbag section does not have enough space in it for a regular shopping cart to be pushed around, much less, an electronic scooter, wheelchair, etc., to have easy access in this section. According to the Americans with Disabilities Act of 1990, any and all aisles must have at least 32" of accessible space in them for scooters, wheelchairs, etc., mobility and be clutter-free at all times. Sears and Kmart do not care they are breaking such act.

Also, according to the ADA of 1990, stores must have wheelchairs available for disabled customers. There are no wheelchairs at this location. The closest thing it has to a wheelchair is a regular shopping cart that can also doubled as a walker. Another Sears-Kmart ADA of 1990 violation. This physically disabled person has made her last trip to any Kmart location. She will be taking her business to the local Target since it treats all customers fairly, always has electric shopping cart scooters fully charged and has aisles that are wide enough for scooters, wheelchairs, etc., for mobility freedom, easily accessible and clutter-free.

When I went to the Chula Vista store today, the diapers are now priced at $9.99 but they wouldn't let me even do an exchange because they said they are no longer running the double coupon promotion. They wanted me to pay the difference even though all I wanted to do was exchange the diapers for the smaller size. I spoke to the store manager and the corporate office representative on my cell phone while I was at the store and they still wouldn't do an even exchange. I was told by my friend that she had never run into that problem at her Kmart and that she even returned things without receipts. I am now stuck with diapers that are too big.

I called back and spoke to Lisa. She informed me that the order was cancelled, but my card was charged and it would be 3-5 business days to receive my credit. That was a birthday present I was ordering and I was unable to reorder because I didn't have enough balance. She said she could not do anything for me and that I would just have to wait. To my knowledge, the credit card was not to be charged until the item was shipped. I called the credit card company and they informed me that it could take up to 2-3 weeks for the credit to come through.

I have owned other stainless steel products for many years and have never experienced such rapid deterioration, so I suspect the kettle's stainless steel to be of extraordinary low grade. Although I retain my receipt, the Kmart store manager I spoke with insisted on adhering to the 90-day return policy despite the evidence of the defects. Therefore on September 23, 2009, I contacted the Kmart customer service website with the same issue. The response I received was primarily to repeat the 90-day return policy. I appreciate the Kmart/Sears return policy, which is reasonable under normal circumstances. However, I believe a responsible retailer would honor returns when there is evidence of a defect in a product they marketed. By the way, there was no warranty with the package.

I had to wait until the person in charge of that department was called. Over the loudspeaker, I hear, "Linda, to customer service please." This went on for several minutes. "Linda" never showed up. Finally, another associate came by and when the question was asked, "Where is Linda?" it was answered, "Oh, she won't answer your call if you call her "Linda," her name is "Lynn". Another five minutes of waiting while we looked for "Lynn, "no answer. I was fuming, but by now had a sort of sick sense of curiosity over whether or not I was going to walk out of that store with a paper slip saying they would honor the sale price.

After waiting another several minutes, I asked to speak to the manager. Imagine my insane impulse to laugh when they told me that the manager for the day was, "Lynn". I told both of the women at the counter that I did not understand why they could not just whip out the mighty pad and write me a rain check! And they both said that they needed the UPC numbers off a box of litter in order to write it, due to the fact that "Lynn" had not entered them into the system. Today is Thursday, the sale began Sunday last. Why weren't the numbers entered on Sunday?

They didn't think to actually walk back to that department and look at the sticker on the shelf, wait, I forget, the stickers on the shelf are always wrong! They wait and charge you the higher price once you've waited in line for 15 minutes and just want to get the heck out of the store! Anyway, Lynn doesn't do much of anything around the Kmart store in Willow Street, PA, especially if you mistakenly call her "Linda". Oh, and hey, Kmart, you pay these people to work for you, don't you? At this rate of paying employees to sit on their ** and do nothing, you probably will soon be out of business, and thanks to that! You are, by-the-way, bringing Sears down! Here is one person who will not walk through those doors again, and will spread the word! Word of mouth, Kmart, word of mouth!

I showed her the others that were there and asked her what customer would take the time to mix up them? They were all the same thing, except some were Disney characters, but they were all being advertised as $9.99 based on that display. She said "tough," she couldn't help me so I went to the front and got the 1-800-kmart number. The girl up there told me that it wouldn't do me any good to call it. Well I called it and placed a complaint. They sent an email to the store for the store manager to respond to since he, his name is Eugene, was not at work that day.

At 10:00PM, the asst. manager Kathy called me and told me that she'll give me a 20% discount. My thought on this is, "Sorry, you display a price in the store, you are obligated to sell the item to me for that price." In the midst of all this, she woke up my son. I called back to the 1-800-kmart number to tell them that now, not only am I ticked off about them falsely advertising an item but now she has called me at an ungodly hour and woke up my terminally ill child. They told me that they will send another email, for only Eugene to open and respond to. He never called! So today I called back to 1-800-kmart and told them that I haven't received a call from him. They called the store to be informed that he is out until Monday. That's fine I told them. They said they will call his line and leave him a personal voicemail, that we should hear back from him on Tuesday.

I didn't even get the phone hung up, good again, until 5 minutes later. Guess who called back!? Of course, Kathy. So I told her that I am not talking to her again and I hang up on her, called 1-800-kmart back again. This Kathy lady isn't even letting the messages get to Eugene. She is intercepting them before he even gets a chance to get them. As of right now, they have sent a complaint on my behalf to the district manager. As of right now, I am never shopping at Kmart again. This is utterly ridiculous.

We visited Game Crazy and Game Stop; both were selling the game for $99.99 off the store shelves, but were unfortunately out of stock. Kmart had an advertised price of $99.99 on their online ad; therefore, my next stop was Kmart. They had one (opened box) left. The sticker on the shelf read $189.99. I picked up the box, and below it found a sign stating that it was normally $159.99 but was on sale for $139.99. Their online price was $99.99. One box, five minutes, and four different prices. Something I'm sure the county's department of Weights and Measures would probably be curious to know.

I took the game up to customer service (apparently they need to know the definition of this phrase), and asked how much it really was, as of course, there was no one in the electronics department. Funny enough, the woman, Teresa, working in electronics was up at customer service holding her price gun. She scanned the game and it came up at $159.99, 160% of what they were selling it at less than a mile away at two other retailers. Teresa explained to me that they do not price match and so it was $159.99 or nothing. I showed Teresa the sign stating it was on sale for $139.99. She said that she would sell it to me at that price since I was holding the sign.

I further explained to Teresa that the online price was $99.99. She said that I would be paying for shipping if I bought it online and so it all came out in the wash. But wait, the price it's ringing up at is $159.99. I guarantee that if I purchased it from Kmart online for $99.99, they wouldn't be charging me an additional $60.00 in shipping, duh.

I spoke then to the assistant manager, Esther, who gave me the same song and dance. I asked for the corporate address, and Esther had no idea where to come by that information. She ended up just giving me an 800 number to call, which I promptly threw away. I ended up driving about 15 miles away to another location of Game Stop and purchased the game, off the store shelf for $99.99. Now, if a tiny store like Game Stop can afford to sell it off of their shelves for that price, I guarantee that Kmart can do it.

I looked up the address for K-mart Corporate online, and sent a scathing letter to the interim CEO (I assume he's interim because he's looking to get out as fast as he can). I will never shop at Kmart again, nor will I go to Wal-Mart, which is just cattle call. When walking through the doors I feel like saying, "Moo". I have found that smaller retailers, and those that are slightly higher priced (Target), have infinitely better customer service that I am more than willing to pay for. And rest assured Kmart's days are numbered. No one is willing to put up with paying higher prices for terrible service and sub-standard products for long. I will never shop Kmart again. It’s their loss, not mine.