Kmart Reviews

A young gentleman was called called to the front to override something for the cashier. He appeared to be from the management. The lines were very long and he didn't even offer to help the ladies or call any additional help up front. A few younger ladies were stocking the shelves, and a few were just standing around talking. I feel, having worked in retail myself, that someone should have opened more registers.

Every time I am in the particular Kmart, I dread the wait before I walk in the store. I really love the store, but I am getting fed up with the slow service, and the management not offering any type of help for these elderly women who are working the cash registers.

This was such a very bad and impolite approach I ever had in my life. First of all, the reason why I was carefully looking at those tags was to know 10% of what! As simple math required multiplication of 10% with the base number for those with enough IQ to understand. Second, even assuming the customer was not doing the correct thing in the world, the associate's approach should be polite and asking, "How can I help you, do you need any information?”

After I explained the reason as to find out the price, she called me to her desk using her index finger as she was bowing it inward like a school teacher calling the kids! After I tried to reach out the store manager, it took him several tries to leave his desk and make sure it was truly worth it to waste his time with another annoying customer. After he finally reached to podium, I contacted the store manager, **. He seemed extremely helpless and careless admitting that there is nothing he can do about this as the store is closing soon.

In summary, this is such an extreme disappointment for me for such a global retailer. I hardly understand how it could turn out to be that way. I hope this complaint can raise a flag to the Executive Management to take an action if they really care about reducing the amount of closing stores and want to improve their business.

You are one of the worst stores in the history of the United States. I will never step foot in one of your stores even if I was paid a million dollars to go there. Every time I ever went to Kmart, the service I get from that store was **. I think you just need to shut your doors forever. Maybe go into manufacturing toilet paper since all the ** you have in your store are only good for wiping my **. The worst ever!

I'm sure you've been in the red for some time now. Your flyers are misleading and confusing with so many footnotes that who knows what is on sale, and when I called 3 times for a district Kmart phone number, I never did get a correct number but a "sex chat line" 866-kmart for you was the number I kept getting. She finally said that was all she had to give me. I can't even get in touch with someone in charge with Kmart. Never again will I waste time reading a sales flyer or calling or emailing this mess of a company.

I turned to her in shock because I never yelled at the jewelry cashier, named Margarita, I just stated that she was attending me and just walked away without even saying anything to me. This Margarita couldn't even read a Kmart receipt; she circled some things and brought me back to the customer service counter which again I had to wait on line. When it was finally my turn that customer service person told me OMG I can't even finish this complaint because it just goes on and on. Kmart in Clermont is by far the worse store and from the manager to the staff they are all lazy, do not have knowledge of their products, they have terrible manners, the manager was ghetto, margarita was just stupid, this was the worse customer service I’ve ever experienced!

As we started to walk away three women went up and she allowed them to enter and as we were leaving a couple and two kids also walked up and she, too, allowed them to enter. As we drove by the lady stared at us and just smiled. My husband being Hispanic and me being Caucasian the only logical explanation to this was the woman was racist against mixed race. I don't know but I know for sure that within the last three months my husband and I have spent around $4000 at Kmart and to be treated in this manner deeply upsets us. We will be driving the extra mile to go to Walmart from now on!

She rang them up quickly, handed me the bill with an incorrect amount, and when I pointed it out said in a typically (for K-Mart) uninterested way that I would have to go to customer service for a refund, which again reminded me of why I (and others) avoid this store at all costs. There were very few customers in the store but six people in line at customer service with one clerk. On my refrigerator in large letters, "do not shop at K-Mart. It's not like there are not plenty of other nearby stores with the same or better merchandise that are honest. I suggest you post a huge sign on the front of this store that says "buyer beware!"

So I come to Kmart where I come at least 3 times a week and I asked one lady in the pharmacy and she couldn't get off the phone long enough to help and it wasn't business phone call at that. She said I would have to talk to pharmacist so I waited and when he came back, I asked which one would be the best. He said a new smaller shoe would be best in a smart rude manner. I told him he was rude and I went to check out talked to manager not sure what was done but this pharmacist was awful.

He was just mean. I was there to spend 500.00 dollars on new things for my house but I was so upset I left with just the things I needed. I spent about that at Christmas and what I buy all year long but I don't know if I'll be back. I thought about going back to talk to manager but I don't think that would work. I'm upset because I love Kmart but to be treated and talk to that way is unacceptable to me. I work in customer service and that would never happen there a thing called respect and that wasn't happening in Cartersville, GA Kmart today.

After waiting on the second customer, Jason's manager said he would talk to Jason later, and then they both started laughing again, looking at me. Jason started talking to me, saying I told you to go down there. Yes, I waited on them. It was at this point that his manager told him to shut up. Then he said to me, "I'm gonna talk to him later." Then, they both looked at me, for the third time, and started laughing. I left the store very upset.

I informed her the bike was built by Kmart and the wheel is on incorrectly and my kid cannot ride it. Alice then told me to read the back of the receipt. What such poor customer service. I have never been told at a department store as I'm paying to read the back of the receipt. I have never experienced such poor customer service, over a $147 bike. I will no longer shop there again and when I get in contact with the district office tomorrow, I will be cancelling both my current layaways. Who wants to support a store with such poor service? I can't believe Kmart offers such poor service. A customer with a current receipt and nothing on the back of the receipt states anything about bikes, or I would have went to Walmart. This is ridiculous.

I viewed one of the ads on the first day of the sale and went to the store that morning. The item (a non woven basket) was not available. I waited forever as usual for a manager, Mike, to arrive and he tells me to come back on Tue after 1pm. I come back and of course still no items. Another manager, Naomi, comes out, scans it and says, "We will definitely have them in on 1/26/12," so I come back, still no items. I asked if there was a way I could pre-purchase them, she directed me to the in store ordering area and complained she had to leave the store to go get something for Kmart. I sat and made another attempt to order them online, the item was not available, like I informed her the first time. I feel she was letting me know she was leaving, as a subliminal message that meant "don't come looking for me if it doesn't work".

I made a couple more trips to see if they were unloaded from "the truck". A third ad comes out with the sale items this week, even though I was told by Naomi, they haven't received any since before December. On my last attempt, I met Vanessa (store manager) and she seemed nice, like she was actually going to help. She tells me the Sanford store has them and she will call to have them shipped to our Kmart. But when she said "cross your fingers", I knew she wasn't going to help me. In the middle of our conversation, a code was called on the intercom with an ETA of 45mins. While I'm leaving the store, I noticed the employees were actually working and I overheard a few different workers saying a vice president was on the way. Then, I felt she would probably be side tracked and forget. She had my home phone # 910-835-0720, so I gave her some time to call, never did.

I show up to the store the next evening to see if they were shipped. No one seems to wear name tags, so I didn't know her name. I described her. So Mike comes out instead of her, she tells him to tell me there were none available at any stores. So, no big deal, but she could have saved me that 6th trip and called the previous day. I called the Sanford Kmart and spoke with a gentleman named Dale (super nice). He tells me they have 11! And never ship items to Fay store. He says they purchase them and drive to the Fay store, that’s CS! So, I asked him to pull 8, and I would bring my rain check there and purchase them.

I have never been to the Sanford store, because it's more than an hour drive. But it was so worth it, because they were so friendly, even the cashier Nancy, went out of her way. I have had so many problems and never made a complaint, mostly because I have a newborn and don't have the time.

So while I'm providing feedback, here are a couple past incidents. I have had to make a trip twice to Kmart because of my mother calling me crying about the customer service. My mom is a jewelry fanatic, and loves the great deals Kmart has. But she is scared to go because one of the girls working jewelry was very rude and on top of that referred to my mom as being fat, the worker was obviously having a bad day. My mother is the calmest, nicest person ever, so I know she wasn't rude to her.

About a month ago, Naomi was at the Jewelry counter, and while my mom waited for 5 minutes (there were no other customers) just so she can listen to Naomi bash Kmart. How professional is that? My mom became upset once again, even the worker there felt bad about it. When I arrived, she and the worker were talking too had already left. But, I know my mom was telling the truth, because I was looking at picture frames and she was on the next isle, still talking about the situation. At that time, I didn't even know what previously occurred at the counter. My mom told me later, because she knows we have had so many problems with their customer service, unlike her, I address the issue. No use in requesting to speak to a manager because I have done that and they are no help.

My personal worst experience was when I put my son's car seat and stroller on layaway, it was lost. My son was born at 2lbs, so when he was released from the hospital 65 days later, I was so thrilled to pick him up. I can't leave a hospital without a car seat. Layaway informs me they can't find it, an hour goes by, and they claim they are still looking. A second hour goes by I request to speak to a manager (a short, small framed, white woman). I am asked to wait, because she was out front smoking! I get the 1-800 # and stand at CS, so they know I'm calling. Boom, all of a sudden they find it, after 2 hours. Imagine how upset I must have been, scared that they would never find it. I would have had to get a refund and purchase one elsewhere, late night, just so that I can pick up my first newborn baby.

There has been many issues, but after wasting $25 in gas, to save $40, ridiculous. These "managers" need some CS training skills and need to be truthful. Now, the Lil' Caesars has excellent CS. A couple workers have been there a while and my grandmother loves the fact they know who we are. They are the only reason I chose a "3". I'm not going to say I will not return, because this store has a lot of memories with me and my family meeting up on the weekends to shop and talk. Vanessa definitely left a bad taste in my mouth. These are our rewards #'s so you can see we do shop here frequently. Mine is ** (Christina **), my mom's is ** (Vickie **) and my Gma is ** (Pat **). I am 29 yr old nurse, who can take a lot of crap, but it's starting to become a bit much. My mother and Gma have more stories than I do. I wonder why this is the only store this always happens at!

I was furious! I called that number and the person told me that I can go purchase a new one and they will send me a check but only for $43. I told her that the bed has gone up in price and that I was sold a product replacement plan. Meaning, you are to replace it with the same bed (at least that is why I bought the plan). She said I would have to cut up my pump that I used to fill the bed or cut up the bed and send it to them. Then they would send me a Kmart gift card. I am so unhappy and was deceived by their plan. I want my money back for the product and the plan. I will never shop Kmart again.

This time I caught the discrepancy while I was standing at the register. I asked why there was a difference in price. The clerk told me that it was due to the fact that I had received a gift card and that it came off the price of the purchase. Mind you, I had received the gift card, not a used one, a promotion that your store was doing. The card I got could not be used until later in the month and then had to be used in a week’s time.

I don't understand how I can be charged for receiving a "gift" card that I did not use, that was given to me after I made my purchase and had nothing to do with paying for my purchase. Why am I penalized for making a return? You gave me something for spending my money! How in the corporate world is this good business sense? How do you justify not giving me my full refund? I understand that we are talking about less than a dollar in this circumstance. But I can't be the only person that had a return during this promotion that is still going on. How much money have you made off these transactions since December?

I called once again and they still hadn't found my package. I asked to cancel my order for a refund and this time they said they couldn't cancel my order because it was already shipped and this time it would take another 7-10 days to find out what happened to the package. Next week will be one month and no product and no refund. I will no longer be a customer of Sears or Kmart, either on a website or any of their stores.

She said it can only be on gift card or back on my mom's card. I said put it back on her card but then we couldn't because I didn't bring her card so the only option was gift card that was the option, but my whole point is that she paid some in cash and I should have gotten it back in cash. I will never shop at Kmart again. No wonder they are closing. Walmart and Target treat you better and would refund your money.

I called back and managed to get Angie, who told me that the reason why she did not call me back was because K-Mart does not allow out-going calls to customers despite the fact that their system disconnected. I told her what the store told me- so Angie decided to call the store and ask for the store manager. The manager verified that the order had not been processed but they were going to do it that day. (23rd) However, it was not going to be delivered by the date promised.

Five hours later the package was not in the UPS system. K-Mart provided me with a tracking number, which UPS said there was no record for it. When I checked the next day, UPS verified that K-Mart requested a pick up, however it did not take place on that day. UPS was only picking up air and international orders. When I contacted CS again regarding why this package was not picked up on Friday, I was told that UPS information was probably inaccurate because they only updated every 2-3 days and it takes them 6-8 days to deliver. (Now I am being told this when the other portion of the order was shipped and received in 24 hours. The second portion of the order was not addressed until I started making phone calls.

When I levied my complaint in writing, I was told that the case was escalated but it would take 8 days for the investigation to be completed. Well it took two days and K-Mart told me it was my fault and they would refund shipping charges as a courtesy. The investigation stated that K-Mart tells all online customers that it takes 2- 4 days to process an order and 2-4 days to deliver. When I asked why my confirmation stated that all items would arrive by the 24th, I received no response.

I then asked that the remaining portion of the order be canceled; I was told that this could not be done since the package was already shipped. The package has not been shipped- it is still sitting at the K-Mart store. I am told that I can refuse it when it is delivered but of course I will not be home during the day to refuse it. Customer service really does not exist for K-Mart- except for Angie. Everyone else selects limited parts of an email to which to respond. They ignore requests, repeat what they have stated previously, and refuse to answer questions and send email responses which try to sell other items. If I had been told that the packages would not be delivered until the 29th, I would not have ordered, but do not believe K-Mart online. Oh- and when they ship an item (SEARS also) they but Delivered- leaving the customer to believe that an item has been stolen from the home.

I called back to try again. This time, after starting the whole thing over including my name, address and etc., the order was finally completed. I received my order confirmation by email. I discovered my last name was incorrect, so was my order. I ordered one {1} string of frosted white old-fashioned lights, two {2} clear light 6 spiral trees and two {2} clear light 3.5 spiral trees. The email confirmation showed one {1} string of frosted white old-fashioned lights and four {4} clear light 3.5 spiral trees.

I called a third time to have my name and order corrected. My name was corrected. The representative cancelled the previous incorrect portion of the order for the four {4} clear light 3.5 spiral trees. She checked the new order after placing it and discovered it showed one {1} clear light 6 spiral tree and two {2} clear light 3.5 spiral trees. She then placed another order for one {1} clear light 6 spiral tree. When I received all my orders I received six{6} {not four} clear light 3.5 spiral trees, two{2} clear light 6 spiral trees and one{1} string of multi-colored {not clear} old-fashioned lights.

I filled out each of the representatives surveys in which they left me no place to complain about this matter. It was all about how helpful each of them was. They all seemed pleasant. However, there is something very wrong with placing orders by phone or online. I do all my shopping online, with the exception of groceries and I've never come across such a botched mess in ordering anywhere, but with Kmart. The lesson I learned here is I will never shop with Kmart, Sears or Lands End in the future. It is far too time-consuming and frustrating to waste my time. I am returning the string of multi-colored old-fashioned lights as it is too late to try re-ordering the correct item.

I was told by your store employee that in order to purchase the other items that were on layaway with the Nintendo DS, I would have to purchase the Nintendo DS as well, and then take all of the items to the customer service desk, where I could receive a refund for the Nintendo DS. Not so much a problem, except I did not have $274.24 needed to take all the items off layaway, even the one I did not want.

I explained that to your staff, that I did not have that much money with me and that if we just removed the Nintendo DS, I had the funds to pay for the rest of the items $126.47. Again, I was declined and told to pay $274.24, that this was the store policy. I recommended one of the layaway staff carry the box of merchandise to the customer service desk so I could purchase the other items, I was told no. I had to pay $274.24, including the Nintendo DS, or I will not be able to purchase the other items. I asked for a supervisor and she said, nope, you have to buy it all or nothing. It turned out to be nothing. I was so disgusted by your policies I demanded a refund of the monies I had put down when I originally put the items on layaway. Your staff was happy to do that, with a $15.00 restocking fee. So not only was I treated horribly, I got the pleasure of paying for it too.

I have never seen such despicable customer service. I will never set foot in a Kmart or Sears again. How embarrassing and just days before Christmas! Shame on you!

In early December, I spent an hour or more shopping for gifts for my two grand-children. I knew I had to do it early because everything they really wanted would not be available if I waited too long. Problem was I didn't have the funds at the time. I decided to put over $100 worth of toys on lay-a-way. I explained to the very competent clerk, Francesca, that I would be back in a week or two to pay it off and pick it up.

So yesterday, December 14, 2011, I went to the store for a quick pickup and I planned to get to the post office by the end of the day so I could ship the toys to the other side of the country in the hopes they'd be under my grandson's tree on Christmas morning. Yesterday, I was in the store for over 2 hours waiting for Francesca to find my layaway. I began to panic after an hour. Just thinking about finding two Nerf guns every kid on the planet wanted and were already purchased by their parents by now gave me a headache. Into the second hour, Francesca called the supervisor. She looked around in the back for fifteen minutes or so to no avail. My layaway was "lost". I have no doubt, some incompetent, "entitled" employee hunted through the boxes and found what he or she wanted in mine. Gee, I wonder if she even paid for them.

I got my refund...wow. I ended up finding the Nerf guns along with some Tech Deck accessories, a chess board and some XBox stuff for a 25% mark-up. I wonder if Kmart will help me pay for that. I wonder if Kmart will compensate for my time (over three hours in all). If they do, my opinion of Kmart will be restored to a fun, economical shopping experience. If they don't, I'll make a complaint on every social media I can think of and spread my story wherever I go. Compensation with a Kmart card in the amount of $300 for my time and grief. This includes the e-shopping time needed to replace the items and the additional costs involved. I want an investigation to find who may have "taken" or "lost" my layaway.

One more thing, the Kmart I did visit is in Laredo, TX and I always have such a hard time with the ridiculous employees that are from Mexico who cannot speak English! I'm sick and tired of dealing with non-bilinguals. Laredo is still am American town, not part of Mexico and to top it off, they don't even the know product I asked for, a Pandigital, and the lady said that she did not know and for me to call the 1800 number. But don't worry, I looked around for it and found it. It was behind her in a glass shelf. Like I said, ridiculous! My order was cancelled on November 26. I sent this email to them on December 5.

I am very disappointed, and so is my 8-year-old niece for whom these were a birthday present from her uncle in another city.

Finally after being in the store well over 2-1/2 hours, they sent a young man with my paper work to retrieve the tree. It was one of the most ignorant and frustrating experiences I've had in shopping. If they would have refunded my money I would not even have taken that darn tree!

I was unable to get anything resolved with either company. Kmart cancelled the "transaction that was never completed." I was told I would have to wait 24-48 hours for the pending transactions to drop from my bank. In the meantime, I have no money for gas and groceries. I will have to pay for overdraft charges which is not fair. How does this happen? Help.

Is there any way you could see to please refund my money for the holidays or are you the Grinch who stole Christmas? I know this is against your policy but my children's happiness on Christmas is of importance to me. I am a frequent shopper of Kmart and hope to continue to be. If it is possible to return this for a refund I will do so at the Missouri store where I purchased it. Regards, Ms. ***

I first walked back to the TVs (did not see him, looked all over in that section, even called our hello) and went to the display case to look for the item. I made a ding-ding sound several times, but still no Elias. As I am standing, another salesman came along to clock. I did not know he worked in electronics, so I said, “Oh, you must be clocking in.” He stated yes and walked to the back of that section, it was then I realized he must work in Electronics. Well, my thought was why didn’t he ask if I needed help, or if I was being helped? So I walked to the layaway section and found a gentleman standing behind the register and asked him if he could call someone to layaway. He never opened his mouth to me. He, however, stated a customer needs assistance in layaway, customer needs assistance in layaway. I thanked him and he still never spoke.

My thought was, he must be mute to blacks. I then returned back to layaway and still no one ever showed. I then went to the customer service desk and asked for the manager over Electronics. A nice lady by the name of Samantha stated that she could not give me that information, so I then asked for corporate phone number. She politely asked if she could assist as she was the supervisor over the front end cashiers. I did not go into detail with her about what had just happened as I had wasted enough time. She gave me the phone number to corporate 866-562-7848. The store manager’s name Tom ** and her name. I thanked her and left.

Kmart is one of my favorite stores and I shop at all of them. This is the worst experience I have ever had. If it was not for the customers, the employees would not be needed. The customer service skills may need some improvement in those 2 departments. I will never go back to this store as I was very offended.

Some other lady saw it and she went and said something to the people at the main counter that she yelled at my daughter witch was uncalled for. I'm very upset! I could have reported it but I didn't. I just will not go there again. I just hope she gets fired so this will not happen to somebody else. I just wanted to complain so some of the other employees there will know that I was not happy with their employee from the jewelery department. She was very rude to my daughter. Thank you.

While proceeding with the lay-a-way, I advised her that I needed both pairs of shoes because they were Christmas gifts. I stressed to her I needed this as a lay-a-way and not a purchase (because I only had limited funds on my credit card). She insisted that she was guiding me correctly with making the order a lay-a-way. Well, needless to say, at the end of the order she did not know what she was doing and made the order a purchase and not a lay-away! She instantly became apologetic and at this time I was so angry that I finally told her that I will follow-up with this order tomorrow, after receiving the emails that she said I would receive from purchasing the order online. I knew if I had remained on the phone with her I would’ve become irate because I was very upset. You will know the exact representative I am speaking about from checking the id number on the receipt of this sell.

Now, on November 23, 2011, I called to question what took place with my order (conf # ** - Herman open-toe red bootie, 8 1/2m and Sofia over-the-knee - Tower boot, 8m) after receiving the Kmart emails. I was updated by another representative that my whole order was cancelled. Now, I was irate at this time! I explained to the representative the situation mentioned above and she was very apologetic. I did not take it out on her because she did not create the issue I was currently faced to deal with. I explained to her that the order could not have been completely cancelled because I have a purchase on my credit card from Kmart Online. She kept reinforcing to me that nothing was charged on my card. I then sarcastically advised this representative that I am making up this whole situation! I said, “Ma'am, I called my credit card company and they did advise me there was a purchase on my card for Kmart Online for $16.07.” So, something was applied to my card. She could not explain anything to me! So, I got irate and hung up the phone.

On November 26, 2011, I called back again and spoke with another representative regarding my conf # **. I explained to her the same situation mentioned above. She explained to me again that my order was cancelled and that a refund of $16.07 would be sent to me within 5 business days. She was apologetic for what had taken place initially. She said that I could not place a new order because both shoes were out of stock, which is why I was receiving a refund. I advised her that when I initially tried making this order (lay-a-way), both shoes where available. But due to the error of the initial representative, I am out of two gifts and two pairs of shoes!

I really need these shoes and it seems as I if will not be getting them. I would like to come to a resolution that will make me happy and continue to keep me shopping at Kmart. I really hope we can locate the shoes. If not, I would like a discount on the current lay-a-way I have at the Charlotte, NC store on Freedom Dr., 28208. Please, make every effort with trying to locate the shoes because they are both at a great price! Thank you for your effort in trying to correct this matter.

This is not an acceptable answer since they did already access my credit card. They also say to wait a few days to see if the charges go away. Really? One operator had the nerve to try to get me to place a new order through her assuring me that her order would go through. So instead of one charge I would be paying two. These customer service agents have no clue what they are doing and have limited access to Kmart's purchase data base. This I could tell when they cannot even look up transaction ID numbers. This is a complete scam and Kmart has lost all recognition of their consumers. Have they forgotten that without their shoppers they have no business?

"...I understand that you see the price difference when the item is added to the cart. Be advised that the actual price of the item is once it is added to the cart.."

Seems like a bait and switch scam. I would not pay the price at checkout. So I declined to order. I will have to shop elsewhere and pay more or same or similar item. I'm disappointed at K-Mart's response.

Are you kidding me Kmart. Try training your people to fix the problem at the register without having to stand in two lines! When I told the girl at the Customer Service register that this happens to me all the time. She said to me and I repeated (that's the Kmart way). Well, it won't be my way anymore. I worked for Sears for many years, and I have to wonder if there happy they ever got involved with you folks.

Now, he starts being rude. I asked him,"Are you the manager?" "Yes, I am," he states. I say, "and you're talking to me this way.." He.say, "Well, you can't go in storage room." I know this but I can wait near door. He keeps being rude while we are walking so I said, "keep talking to me this way, I will cancel this." He says, "Go ahead, I don't care and you lose 10 dollars." I said, "Is that right? Keep going and I will never shop here again." He say, "I don't care." He obviously doesn't care about too much. You do not talk to people this way and being the day after thanksgiving, it was a busy place. There's more but I want to file a complaint against this man & Kmart. All this took place at Kmart in Brockton ma. Rt28.

I was there for over an hour, just checking out. I got home and checked my checking account, and the purchase amount of $364.19 had been deducted from my account twice. I called the store and was told that the person who could help me, would be in at 1:00, and would call me right away. It's now almost 1:30.

I need this money in my account to pay my bills! Kmart has left me in a very bad situation. For what? Shopping at your store? The only one who said so much as an I'm sorry, was the trainee. I was very understanding, until I saw my checking account.

This store 3696 is 4 or 5 blocks away from my house. I prefer to go to a W-mart store 4 miles away instead. The main reason is because of the slow customer service at this store. Would you please contact me via e-mail for your response.

I went in before work to return it. Before even saying good morning, a woman by the name of Lily tells me my last day to do a Halloween return is on 10/31. I asked to speak to a manager since the receipt said I had 90 days to do any returns and no where did it state what Lily had said. After 10 mins, Ulises, the manager didn't bother to come talk to me. Jenny, another manager, was reached on the phone and said they would do the return. Another employee who had been there the whole time and had her name badge turned so I couldn't see her name rudely told me this would be the only time they'd do an exception. Again I asked her where in the receipt did it say I couldn't return it and she said read the back very rudely again. I told her I had and gave her the receipt so she could read it, she couldn't find it. She then pointed up to where the return policy is and she couldn't find anything about it. Then she went on to tell me that this had been going on for years. Well its the first time I return something so I wouldn't know. Lily tried to get me to go to the floor to get an item and verify. I don't work for Kmart, if she needed to verify something she could go and after I told her that she went. After she did my return, more than half hour. After I got there she apologized for the inconvenience.

Kmart in San Ysidro sucks! The employees are rude and the managers never bother to deal with costumers that have no need to go through this like me!

Now, I'm angry. I have been checked out for half an hour and can't seem to get a refund for the dog food with a price that is not set right, because when I finally get to the front of the refund line, the correct bag of dog food rings up $14.99! They can't figure out how to give me the difference of $14.99 and $9.99. I said, "Can't you just refund me the $14.99 and then ring me up the other dog food so I can get out of here? Now, the lead cashier comes and still can't get the register to do whatever it is that they want it to do. I spent 1 hour in that store after I checked out and you would have thought that they would have offered me at the very least something for the huge inconvenience that I endured due to the cashier not being able to figure out how to void the transaction!

I brought my original receipt and shoes in the original box back to Kmart and there were 2 very rude customer service ladies working, and refused to offer me a refund or exchange because the shoes had been worn. I only was able to wear them a week! My family and I have always been loyal customers of Kmart and this is the treatment we get. What a joke. We will no longer shop at Kmart and spread our negative experience with all of our friends and relatives if we do not get a refund or a store credit.

The next day I received the email 10 in the morning and went to pick it up at 2 in the afternoon. When I told them I was there to pick up my order they could not find it and took them 20 minutes to locate it; at which point they told me it was buried under a bunch of stuff and I could shop until they unburied it which was another 20 minutes. When they brought it to the front the box seemed ok except for a small dent in the top. I asked if the set might be damaged and the said no it was not.

We got home with the set and took the pieces out one by one all were fine except the table top underneath everything was crunched on one corner. I went inside and called the customer service number on the paperwork and was told I could take it back to my local or any Kmart for the refund. I told him I wanted the set just not a damaged one, if he could locate me another set I would exchange it at that store. I was on hold for some time when he came back he told me I would have to order it through sears as he could not locate it anywhere else. He said it would take a week for the delivery, I said ok as long as it is exact same amount of the purchase I just made. He said it was and he would not charge shipping charge for the inconvenience; however I would need to give him my card number again so he could place the order which meant I would have 2 charges on my card until I go to the store and then they would immediately refund the damaged set.

So after getting off the phone the set was immediately taken back and told I would receive a refund to my debit card, which I did; however the cashier was not sure how to perform the refund and had to get the manager to do it. The next day I noticed a new charge pending for $304 the next day on my online banking from Kmart/Sears (whatever). Infuriated I called the customer service line again and was told I was being issued a separate $65 refund for the shipping charges which I would receive in 7 to 10 days. And that now showed on an emailed invoice to me as $124 and told I would only be getting a refund for $65 for the shipping not for the handling.

I told him this was not what I was told on the phone originally and told them they need to pull the recording of the call and cancel this order. I was told he could not cancel the order I would now have to wait for shipment 7 days then ship it back and wait another week or 2 for a refund. I also received another emailed invoice with the charge showing the same charge for shipping and $0 for handling; but both still with a total of $304. So now I call back customer service for the 3rd time to tell them about this and that they tell the same thing they cannot cancel the order it is already being processed. Mind you though I called the customer service line at 4pm the previous day for the "exchange order" and was on the phone with them the next morning at 8:30 am to cancel; however nobody could stop it, **.

I called executive office customer service and was given a case number...this is day 2 and I am told they can try to stop the order but basically said the same thing. I have to wait for my money and they could only try stopping the order. So I go back to the online thing and notice it’s now in stock at a closer store but I have to wait 7 days for mine and pay $124 more. So I call back again this time the executive office complaining about their general incompetency over this whole thing and how the customer service guy on the phone ripped me off to hit his numbers for the day. If they put the charge through it would be unauthorized and this new guy tells me to quit harping on everything.

So now I am really mad but he tells me he can stop the order in fact goes on to say there never has been one he could not stop especially since the order was new in its infancy just placed. He knew it was not shipped and the charge would fall off my card because he was putting in an urgent request to stop shipment which my case worker LORI #98 did not. The next day I look at the tracking which happily says cancelled; however the $304 charge went through on my bank card. The original refund went through and a credit for shipping went through. I have not yet received a credit for the 2nd online purchase. I am afraid they will keep it, I'm now thinking they refunded the wrong order # in the store maybe they are rude and incompetent, sneaky, and lazy. I will of course never shop there again and will keep blogging about this till my fingers fall off.

I took back the printed copy of the website that advertised the free giveaway and pointed out the security on the back of the coupon. K-mart security still said it is not a real coupon.

It was a horrible customer service. I will never shop at K-mart again.

All were on the end cap with a sign that said 4 for $10. The clerk at the desk clearly knew that the toilet tissue was on the end cap, for her to state that I needed to read the signs more carefully. I then talked to the manager on duty. He apologized, telling me that error happen all the time. I stated that I was in the retail in the past and we had to check prices prior to putting up a sign. I also stated that the store was misleading consumers by placing similar non-sale items on the same end cap with the sale items. He seemed not to care.

I think that this store is clearly trying to mislead consumers. They are doing this by putting similar merchandise to the sale merchandise (the wrong merchandise) on the end cap or under a sale sign that has large lettering with what is on sale and tiny little print with what is included in the sale. The town of Southbury has a large retirement population. I feel that they are clearly trying to take advantage of senior citizens population. In addition, the Connecticut State Law states that if food items ring up wrong, the consumer gets the items for free. I was not offered this at any time.

I use Western Union quite frequently and don't have transportation to go to different location. Today, I walked to this location in the rain and was denied service once again. The clerk said that the system is down. I asked for a manager's help, a lady named Nuvia said that she tried but the system was down. I contacted Western Union from the store and they said that the system is not down. I handed the phone to the Kmart manager and she got back telling me that they would fix the problem but would take a long time to fix it, she asked me to leave and come back in a different time. I told her that I would wait and see if it would be back.

They say that they could not help me because they needed a password. I asked for a corporate number and no one was able to provide me one. I asked Kyle if he was a manager and he said no. I told him that I need to speak to a manager. He told Gary, "You need to come here, we have one pissed off customer," this is inappropriate. I told him that I am very pissed off. He threatened to call security because I was aggressive and the cameras can prove it. I am called the Corporate and talked to Nuvia, she now told me that they can help me after a long period of time and being humiliated.

When I arrived at the Sears store, the manager said they do not handle Kmart. So I drove to the Big Kmart store #9418 in Rosedale, NY (516) 295-4186. I waited an hour before being attended. The girl behind the counter would not believe that the content of the box was not what I had ordered. I asked to speak with the manager for whom I waited another 30 minutes. After discussing it with the manager and explaining to her that I got the wrong item and wanted a full refund, she was hesitant until I further explained to her that I had already reordered the item (order #**) I wanted and that she could check the order number herself. She reluctantly gave me the refund and thought to my relief, I did not have to deal with this again.

Today, I checked my Chase Visa bank account only to see if the refund had been entered and to my surprise, I only have the second Sears order for $40.00 pending (I did not get 10% off nor shipping and handling off as promised) and there was no refund posted. In the end, I have neither product, or at least hope the one I wanted is on the way for which I paid twice, totaling $80.00 for something that should have cost me $29.99. I don't know what else to do other than to write you a letter of complaint and send it to the Better Business Bureau in the hopes that this gets resolved and does not waste any more of my time or that of others. I plan to let the company know that I am canceling both my Sears charge account and any further business I may have with Kmart, but still wish to have this matter resolved and my money back. To this date, I have not been refunded nor received a reply from Imran ** from Sears.

I did some research on the date that the representative told me when I was terminated. According to the information on the Internet, I discovered that the termination date recorded in my employment file was approximately the date the Super Kmart closed. On 1/14/2003, Kmart Corp. announced that it will close 326 stores in 44 states and Puerto Rico as part of its restructuring under Chapter 11 bankruptcy. I worked until the last merchandise was sold in the store. The Liquidators took control of the store approximately in March of 2003; and from that time until the store actually closed, there was no manager from Kmart managing the store.

I consider this to be nothing short of character assassination. I was an outstanding employee at Kmart. I worked full time with state of California and maintained the part-time position with Kmart for approximately four years. I am a retired Sergeant Major with the United States Marine Corp with an outstanding work ethic in both the military and civilian arenas. I have never been terminated from any job due to misconduct or any type of behavioral issue. While working at the Super Kmart, I had many opportunities to move to other departments in the store but never moved because I was told that I was a very good customer representative. I hope that Kmart corrects this mistake because first of all, it is erroneous and untrue and secondly, it hinders me from being able to get other employment. Your assistance is greatly appreciated.

I then went and got two pairs of shoes, then, they told me that I can only get something that is worth $12.44 because they are marked down. So, I could not take my $24.99 shoes home to look for the receipt. I had to deal with a real ** at the return desk. I shop at Kmart weekly but not anymore. You took my money and treated me like my money is no good. I will only shop at Walmart from now on because they treat you with respect and are more than happy to help. That is why Walmart will still be there when you have went under because of reasons like this.

I was first told by customer service to contact the store, which I did in person. They told me I had to contact the online customer service. Then I wrote back to Kmart and they noted that my prior payment on 9-12-11 was processed, but this was not the payment in question. I clearly provided both the online order details and the Paypal transaction number. If someone looked beyond their nose they could resolve this. Several emails later, this problem is still not resolved. What makes this worse is, this is the second to last payment on an engagement ring, which I was planning to pick up on Friday. Now my plans need to change because of this error.

As I am also an online merchant who utilizes Paypal for thousands of transactions a year, I cannot understand why Kmart cannot resolve this. Paypal confirmed this is Kmart's error. Paypal even confirms a simple phone call to their service center would solve this.

Once I arrived at the Phoenix Location they had no recognition of me getting my refund, everyone was acting like I made this up. They said they couldn't do anything but try to fix the bike, the same thing the Tolleson location could have done. I live in Buckeye, AZ and it took me about 30 minutes to get to the Tolleson and then I drove over to the Phoenix location which is further out. The store manager, Chad, came down and flipped the bike over and started fixing the bike, he said he didn't have to do what he did. The floor manager Veronica came over to look at the receipt shook her head and said we can't do anything but fix it. Elizabeth, Maria **, Veronica, and Chad **, all need to attend a Supervisory Class on how to treat customers

When women and men go to the fitting rooms and steal half of Kmart, LP never catches that. Managers get to walk out with chairs and stuff that they claim to be thrown away! They also put three or four people in clothes on the registers and throughout the store! They never have enough people to cover one shift; they are always understaffed!

One of the department ladies, Monique said that she does not like to do what she calls 'hard work!' Also, David accuses his associates of stealing when it was him, his family, friends and colleagues who are doing so! Vicky ** takes around ten vacations a year! Part-time associates are overworked and sometimes can't take a break! What kind of business is this? The managers are claiming that Sears took over and took away the holiday pay and other pay that was entitled! This store has the most inside stealing and its authority people who are stealing! Lyndon covers the managers but him and David are trying to get all the honest employees out by accusing them of theft!

If there is a corporate management, you need to know that this store is overcrowded with merchandise. Your clearance area year-round is a mess and it's too high on the prices for clearance! I hate Kmart period! The managers suck and the employees who are part-time are killing themselves. They have no money or benefits! Ronda ** at Fox 6 needs more from the employees who are working like slaves for $7.25! But no one wants to talk! Customer service reps also complain about the managers who take their raises and give them to each other.

Kmart is only about making sure that the managers are paid, that they get their raises and vacations, and that they do the employees poorly! After inventory, they bought a chicken. Then, the managers went and took all of the chicken. They left the part-time night associates with gruff! It's a lowdown how management get to steal the employees' hours and raises and give it to themselves! Fox 6 will do my story but those associates are going to have to step it up and stop being scared! They should talk about what is going on within Kmart. A couple of cashiers are willing to talk but those underpaid and overworked department people will not budge!

She was rude and embarrassed my daughter, who is 21 and studying criminal justice in college. She is pursuing a 4-year degree to work in adult probation and PA State police. We are offended by the actions of this clerk and we are insulted.

My daughter was humiliated and embarrassed and accused of something ridiculous and asked to leave the store. Now, my daughter put the desired hair products back, which she was going to buy. She did spray the gel to see if it was sticky and not spoiled. My daughter was intimidated and falsely accused and humiliated.

Also, once they had an item with advertised price in their ad and when I went to buy the item, they didn't have it in the store; so they didn't give me a rain check nor a similar item at the advertised price, although I asked for it.

So, I called the number provided on email. I got someone in another country who can barely speak English. The rep told me I need to the call store I had planned on using for layaway. I called the store. I was on hold for 30 minutes and was transferred to several different people. I talked to an employee who could not help me after I asked another question . And finally, I got a manager who looked up my order and said he has no record of it. So, he could do nothing for me. I called the number on website. I got someone who found the order but couldn't find reason for cancellation. She guessed the items were not in stock. She told me I should get refund in 2 days. I told her several of the items I wanted were on sale. I wanted to still try and place a layaway. She told me to make sure the item is available in store I want to pick up layaway at. She told me the store I use would not know about layaway for 5 days.

I went back to send new order. I checked items. A couple were not available at store, so I added all items that were available. I chose new items to replace the others. I placed order and also canceled. I emailed customer service about all of this. I got a reply and it has a number in it to call when I want to order again. It only deals with one order was my concern and did not answer anything. So, I sent a new email stating I had 2 orders that were cancelled. And I had 150 dollars tied up now due to misinformation. I got another reply but no answers.

So on day 3, I called number on email about refund. I got someone who speaks little English and told me to call store. I informed them that the store has no record of it. She told me I have to go to the store now to get refund. So after getting nowhere with this person, I called the store. I talked to this guy who couldn't find the order. He said the numbers went in order and my 2 order numbers were missing. He said he had never seen that. He asked what was in order. He informed me those items were in stock. He said he would go to manager's computer to see if he could find orders. He said he could see confirmation numbers but no items were listed. I asked about refund and told him the woman said I had to come there to get it. He told me that was new to him and I had been misinformed. He could not give a refund without all the information on orders. He informed me that everything I had been told so far was wrong. He told me to call previous number back and tell them the store has no record and if they had a problem to call the store.

I decided to call the number off website again. I talked to this guy and told him the situation. He also told me I had been misinformed just as other guy said. He also had a hard time finding order but told me he couldn't find any reason why the order was cancelled. He told me he was sending the problem to a different department to be looked into. He told me that I should receive refund that day or next. He told me to call back in several hours. He gave me a number to use when I call again to see status of refund and reason for cancellation. So I waited for 5 hours and called back. I got this rude woman who I tried to give the number to but she did not want it. She said there is nothing she could do. At this point I become pissed. I just raised my voice enough to let her know I am pissed. I informed her I would let all of my family and friends know about this as well. And I informed her I would call local news station which has a consumer complaint segment to let them know about it. I also told her I can see why stores are closing when you get service like this. She then told me to hold. She came back and told me I should get refund on Saturday or Monday.

I got an email from company stating reason why it was cancelled the same day and when refund is issued. The email also states that if I planned on ordering online layaway again, I should wait for a few days cause they were looking into this problem. Items are in stock and the cancellation notice should not have been that quick. So, we will see what happens on Monday, because the refund was not here this Saturday. And I have not received any emails. The items I wanted shipped I have received, so there was no problem with card.

Today 4/3/2011, I received an email from Kmart saying "We are sorry, we are unable to fulfill your order because the items are no longer available. Your account has been promptly credited back. We hope you will forgive us and give us another chance to meet your needs. Our Personal Shoppers are ready to assist you in finding a comparable product and replacing your order. They can be reached at 1-800-290-8390."

Kmart had also pulled the item off the Kmart website. The bike was advertised for $15.99 with a shipping charge of $4.99. I don't know why Kmart will not honor the order. This is false advertising. Kmart should honor the sale and send me the bike, I had a confirmed order. Kmart's reputation for quality and service is getting from bad to worse. The representative from Kmart was nice but I couldn't be upset with him because he cannot produce an item which Kmart refused to ship to their customers.

Cathy in Georgia

A folded shirt by size and color coordinated racks would be very helpful. People with disabilities would have a difficult time shopping in our local store. The aisles are jam-packed with empty cartons and are very narrow. Wheelchairs, buggies and electric scooters have difficulty maneuvering about. It looks like it's time for an overhaul!

When I went to layaway, they told me it was returned so I said it was okay and I would go and get the items off the shelf. I assumed I would get back my deposit except for the initial five dollars. But they also charged me an extra 10 so I got back 12 and change from my initial deposit of 27 and change. I think that was very unfair considering it didn't take them an hour to replace the product from my layaway back on shelves and they definitely do not pay their employees more than 10 an hour. I don't think it is lawful to charge two fees for the same transaction.

So mine is this: I went to buy their last Xbox. The employee was super nice and could not figure out why it would not ring up. She called up a manager (older woman who was clearly bitter and liked to humiliate the young girl in front of me). She said, "We cannot sell it to you because it is not on ad yet. It will be on sale next week." I said I would pay full price, no issue with that, but she said she would NOT sell to me because it had to be in the ad somewhere. She then went on to say someone would be getting in trouble for putting it on the shelf.

The management at this Kmart is super bad to the employees who are always eager to help and please. I am shocked that their morale stays high with these types of supervisors. I once had a horrid time finding help and finally found a person on the floor stocking or something similar. She helped me only to get reamed by a manager who asked why she was not done 'with the department she was in'. I thought this employee looked embarrassed and ready to cry. I have seen other things as well...they boss around but do not contribute themselves (someone was already doing something once and was told to leave that to do something else that the managers could have taken care of themselves in a flash but were too lazy to do). Some power-tripping going on in this store.

Kmart needs to make a place for customers to make complaints without charging them to have a voice about their stores as well. I won't shop there again (and I spend no less than 15,000 per year on equipment and supplies needed for my home and business each year). I have tried to remain loyal but now I know why everyone goes to Wal-Mart. Shame on you Kmart for having such bad management and for charging people to voice concerns!

Fast forward to this morning and I had two babies with open sores on their bottoms that are bleeding. I had to go get meds and was told it was a chemical burn or a severe allergic reaction to something new in the pullups.

The manager "Robert" has a very mean, rude, and horrible attitude towards me. I felt threaten and scared while he stood over me. I was scared. The cashier Pam I had to demand for her to call the manager up; she did not appear she could do anything on her own. I had to actually tell her to call the manager. Then I asked for the phone number. She tried to lie and say there was none. I said there must be again I had to tell her to call the manager. back up to get a phone number. Then she gave me the wrong number because I went outside the store and tried to call the number she gave. So then I went right back in and told her it was the wrong number. She then looked on the computer while 2 other cashier peered over her shoulder. This wasted more of my time! I felt so threatened by that manager. I still did not receive a refund; the amount was $9.09 for a towel and $3.99 for a hat plus tax.

I was informed that if the sign was a mistake then Kmart doesn't have to honor the price. I forgot to say that the items bought from the rack infront of the registers said 50% off as well and didn't ring up right but they refunded that. I have nothing to gain as this is for my resident; it's their money that was stolen by Kmart.

I plan on telling everyone: do not shop at Kmart as I plan on returning every item, getting the money back and working with a reputable store. Never again will Kmart see my business. Walmart is only a mile up the road. Goodbye to a worthless store. Hopefully with their practice, they will be forced to close!

I understand the no receipt no return policy a little, but I was thinking since I had my rewards card they could pull up my purchase and I also purchased a warranty for my earrings. Well when I tried tried to pull up my receipt online there was no record of my purchase. After trying several times I decided to call customer service to see if they could pull it up that way. The lady that I spoke with said the only record she say was for 2.25. How am I supposed to have a good report about a company who does not take care of their customers and take care of problems that may occur with the products that they sell. I could see if I was asking for the money I just wanted the product that suit my needs. I also went into the store and a young lady told me without that receipt they could not do anything. Now I am stuck with one good earring and a broken earring with no money back. I also pulled up our credit card receipt so I will make one final attempt to see if they will resolve this issues for me. If not, I will never buy from this company again and I will tell all my friends about my bad experience. Thanks.

Even the description states "Garmin mobile pc W/gps." I thought it was lawful to stand behind what your selling. It is like buying a dvd tv combo and getting a dvd player, makes no sense. I have a proof on my email what it states on the add but as far as finding it now on the web, they took it off. I just want what I paid for, a mobile pc Wgps not a gps reciever!

Finally, I saw two sales people approaching the area. I was standing at the counter. When one of the ladies got to the front of the counter, she said (very rudely), "Excuse me." I moved over although she had plenty of room to get by me. She walked slowly through the door to layaway. It took her forever to get out to the desk to assist me. Then she said, "You wanna get a layaway out?" I told her I did and handed her my ticket. She punched something into the computer and turned to me and said, "Your layaway has been returned to stock." I asked her why because my sales receipt said I had until 2/21 to pick it up and I was there on 2/18. She said, "You were supposed to pay on it every two weeks." I told her that I was under the impression that as long as I got it out before the deadline, that would be fine. She told me no and that I was supposed to pay every two weeks or they put it back in stock. I told her that it's fine and to just give me my money back and I'll go out on the floor and purchase it again. She said, "You just get $5 back." I said, "From $20 that I paid down, I only get $5 back. Why is that?" She thumped her finger backwards in a snappy motion to a sign on the wall. It read: $10.00 cancellation fee and $5 restocking fee. I told her I didn't cancel it; they did.

She proceeded to call someone else to the layaway. Her name was Jennifer, and I'm guessing she was some sort of department manager. The girl told her I wanted to know why I could not get my money back, and she in turn told me about the fees. I told her I didn't cancel it, and she said, "When you didn't pay each 2 weeks, we cancelled it, and it's our store policy." I told the girl to give me my $5 back. Then Jennifer walked off. The girl reached in the cash drawer and gave me my $5 back.

I started to walk away, and she said very sarcastically, "Don't you want your receipt?" The tone of her voice and the fact of how rude she was to me, I answered, "No." As I turned to walk away, she started to laugh with the other sales clerk and said where I could hear her, "Thank you too." This was very sarcastic and demeaning. I asked where the manager was, and she said the manager was not there, but I could speak to the assistant manager. I told her I would prefer to talk with the manager.

I have shopped in Kmart stores for quite a while. I've spent lots of money with them but never have I been treated in such a disrespectful manner. I still went and purchased one of the items they had returned to stock, but I would not have if it had not been that I bought them for my mother. I have noticed several times now when shopping in Kmart that the clerks are rude and not helpful. I really was humiliated. It is sales people like this who make a customer never want to walk back through their doors.

I also feel there was prejudice involved. I am white, and all the people I had to deal with were black. I understand the manager is black, and everyone I saw was black. I want to know how that is equal opportunity employment. I do not prejudice, but when I am treated like I was treated and see all blacks in management and all sales people, something is wrong with the picture. The manager is hiring friends and isn't abiding by the equal employment law.

I was humiliated as a huge line formed behind me and the manager belittled me. I have extreme social anxiety and currently taking medicine for this. The way I see it, Kmart owes me an apology and a refund. I had a massive panic attack leaving the store, too. I had an awesome day. Thank you, Kmart!

I went online and discovered that the reason I had the wrong panel was that the item number was not for the panel pictured on their website. I contacted them several times about the mistake. They finally sent a UPS pickup tag for the wrong panel. I have verification that on November 29th they received the wrong panel back in their warehouse and it was signed for by someone named Lee. I began contacting them to see why I was not refunded my money. I have been getting email after email from them, telling me I will be refunded for that one panel, but to wait 3 to 5 business days. They just keep giving me one excuse after another.

It is now January 25, 2011, and there is still no sign of my money being returned to my account. In the last email from them, they told me it sometimes takes 2 weeks for my money to be "visible" to me. I have never in my life heard the term "visible" used in any time of accounting practice. Kmart is stringing me along and I don't think they have any intentions of refunding my money. I have about 14 emails from them which are full of excuses. I have my UPS tracking number as proof that they received the curtain back in their warehouse and email confirming they do indeed have the curtain. I have emails from them stating I will get a refund, yet I have no money back.

I would advise anyone who is contemplating on dealing with Kmart to have second thoughts. Their customer service is terrible.

Today I went with my wife and son to the KMart in 1998 Bruckner Blvd and we needed help, so I went to the cashier in the electronics department to ask her a question. All of a sudden another employee rudely interrupted me and started talking to the cashier and discarded my question as if I wasn't there, so I just left.

Two minutes later, walking by the furniture department, there was another lady with her husband and kids that needed help with something and was looking for help when most of the employees were in a little corner chatting, laughing and on the cell phone. She wanted to complain, but there wasn't even a manager to complain to.

I complained to the first floor manager and he laughingly said, "Well it is not my floor, I don't control the people upstairs, that's someone else's job." I noticed the general manager's name is Rick Tr-something. I asked for a number where I can call and complain, but I was told to call the store number instead.

In an economy like this where unemployment rate this high, we still have employees who don't seem to care about their jobs. If this is the case, these employers should fire these people and hire people that are willing to work.

I will call the Kmart regional office and continue this complaint until someone does something about this.

Who knows what impression she left with others about me? To make the story short, she finally, after refusing to call a supervisor, searched her computer for the last sale price for the item (about 3 months old, despite her previous claim of the store not carrying the item for years ) and refunded me this lesser amount. Kauai is a small island where Walmart is always packed and Kmart is empty of customers. There is a reason for this that management perpetually chooses to ignore. I choose to ignore Kmart from now on.

Now I don’t have a credit card so she should have credited it to a debit card or refund the cash. After telling her this, she gave me a horrible attitude and told me she did not have to refund me at all. So 48 hours passed, I’ve called the bank and they have no record of a credit. So I called Milford Kmart and spoke with a woman who after telling her the situation, she told me she was standing next to this woman, Tracey, when I came in and told me I was a liar and that she did not say that.

I am so appalled that these women can talk to a paying customer like this especially if it wasn’t for the shoppers, she would not be employed. I want to file a complaint with the Better Business Bureau. This is inexcusable customer service if that’s what Kmart calls it! I want answers to where my credit is going. Now I have no items or a credit. I’m a very angry customer, not to mention, because they had ice all over their parking lot, I fell walking out of the store and had some serious bruising due to them not taking appropriate snow removal procedures.

The cashier Mariateres then walked over to the customer service center and spoke with a lady in which she refused to come to the register. She called over several times on the phone then sent Griseldea approx 15-20 minutes later. I explained what the complaint was, she took the merchandise and the receipt and had me show her where I got the merchandise from. She then walked away, came back a few minutes later and stated, "You're right, let me process it" and walked away again.

She went to the register, did some things, walked back and handed me money and receipts wadded up and said, "There you go, thank you and sorry" and then walked away. I looked at the receipts and counted the monies $42.98 was refunded.

End of conversation, I then was not satisfied. I called the complaint line to have the complaint go to the supervisor and they told me he would call me back within 48 hours. I had no problem with that, then 15 minutes later, I received a call from Jose the store manager to complain to me about filing a complaint against him?

What? Are you serious? He then went on to tell me that I can have a gift card for $20 sent to me but that I can not have my money back. What they stole my money but the only way I can get it back is to use it in there store? I then called the complaint line again about the manager calling me being rude at this point, I spoke with a rude lady who actually argued with me that I need to wait the 48 hours and that I could not speak to anyone above her.

Finally, after 20 min of going back and forth with her, I got a supervisor Miranda (employee number) 77020 who had a difficult time as well listening then stated she would get the district manager on the line now. I waited a few minutes then got disconnected. I called back (because expecting them to call me back was out of the question) and got a gentleman named Roy who said repeatedly there is no Miranda. It must have been Amanda but she said, she did not speak with me?

Finally, after another 10 minutes, Miranda got on the phone stating Wayne the district manager would call me in the next 30 minutes. She said that she tried to call me back but my line was busy. Okay, whatever and that Roy was new and did not know her. They have an excuse for everything. I finally received a call from Wayne who explained I could not get my money back in a check Kmart/Sears did not do that. Seriously, they can steal money from customers then not give it back, I have to use it in their store? I said, "Fine." The store can do it in a money order, he finally said okay and that it would go out today. While Wayne seemed sincere I hope he hold his end up. The whole experience was frustrating. From the store associates to the corporate office they could care less about their customers.

I get what I can, go back to the manager and she refunds my money for the lost items, then rings up what I managed to find they had. I walk out broke, so I'm curious how since I was promised a discount and did not even get all the items I had to begin with. I get home, look at the receipt and no discount, explain that. But wait, I start wrapping what I do have and realized I am missing 2 pairs of jeans that they did not even mention were missing, plus the items the store did not have anymore. So my granddaughter is short her main gift, my son and daughter are short of their new jeans and I look and feel like a jerk. Not only that, but my wasted time and gas cannot be refunded. I will never shop there again. I know this sounds like small items, but when you have a large family and one income, it is a lot. Not to mention, it is the principle of the entire ordeal. I spent well over what I spent the first time around, was not given a discount as promised and I have 3 people missing gifts. I felt awful telling my kids they are not getting what I said, and lost time standing in lines.

I've taken matters in my own hand and contacted the Fraud department at my bank. Hope it was worth it K-Mart, all for a very small $28 purchase. I will be also filing as many reports against them as I possibly can. I believe, from reading many of these same complaints I've read online, this is some type of scam by K-Mart/Sears and I do hope somebody investigates it.

Well on the 8th, when I hadn't gotten anything, I called to see when I would and they advised me that they had canceled my order and that they normally send out and email advising. I didn't receive any email which I advised her. I asked to speak with a supervisor because it's close to Christmas and this is unacceptable. She assured me that nothing is charged until the item ships. Well while I was on hold for 30 minutes waiting for a supervisor, I called to check my gift cards and they had both been charged.

Now my issue is this, my money was taken for something that was falsely advertised as being in stock and wasn't and for an item that I partially received. The supervisor, Eric, that I spoke with wanted to send me new cards which would take 7-10 business days. I advised him it would be Christmas then and that was unacceptable. He then said they would just reload the cards that I had and it would only take 2-3 days. I went online the following day and behold, the mp3 player is in stock, all colors.

I called back to see if they could just send me the player and she said that I would have to pay for them with a credit card. I was confused. Kmart already had my money. I mean I didn't get that gift card for free. I actually put $100 into those cards. Then she must've slipped and said I could wait until I got my cards in 7-10 days that they were reissuing, which is exactly what I did not want. So now as I type this I have been on hold for 30 minutes waiting on another supervisor and I still don't have my money or my card.

Kmart's ad does not have "quantities are limited" or "no rain checks". These phrases does not appear anywhere in the sale ad. They called around to the other stores in the area with the same results, they were all out. It looks to me as a typical bait-and-switch just to get you in the store.

It took from Nov. 29 to Dec. 6 to remove charges from my card from my first order of items that were never in stock! I am still waiting for the second set of charges for items that were not in stock to be credited. The one item that they said was going to shipped never happened. How can they charge your card and hold up your available balance for items that were never in stock!

I told another associate that I was told yesterday by two other associates that the sale would be good until December 11 and it won't show up in the cart. They kept me on the phone for over 2 hours and can't seem to get me a manager. I just get an associate after another associate. I just to keep explaining myself and I am still on hold and I can't talk to a manager.

Now, it's about principle at this point that they are advertising something they are not giving and trying to trick us into paying more because once you get to check out, no sale price shows. I have also been disconnected 3 times.

Obviously this is an error and it should be easy to correct and cancel the order. I called my credit card company, and apparently K-Mart has processed a charge on my card for the amount of $170.89.I have tried multiple times to call and cancel the item and encountered problems in which the employees cannot cancel the item. I have spoken to 5 or 6 agents already within a span of 24 hours. The reasons I am getting why they are unable to cancel are the system is down and the order is processing, and the "offline" team is the only one who can cancel it. I have called 5 times in 2 days and am being given the runaround.

The last customer service person I spoke to told me to call the K-Mart in which the order is supposed to be picked up, and they can cancel my order and the charge will drop off. I called the number on my receipt and that number has been disconnected. After searching for the address, I called the new number, and the customer service rep at that location told me it used to be a K-Mart a few years back but was now a Sears outlet. I talked to this person regarding my situation and told them that I had ordered an XBox Kinect, and they informed me that they do not sell any sort of electronics there. So first off, Kmart.com charged my card, secondly Kmart.com is no longer a Kmart and is a Sears outlet, the "Kmart" phone number for the store is disconnected.

I had to search an alternate number to reach the current "Sears outlet", and lastly, the store address in which I am supposed to pick up this item doesn't even sell electronics. And here's another real kicker, the customer service email on Kmart.com doesn't even work: **@customerservice.kmart.com. Obviously, something suspicious is going on with K-Mart regarding this situation. To be honest, I don't even think Kmart.com has the Kinect in stock, especially with them having it default to an outlet Sears that doesn't even sell electronics!Spread the word if you read this, don't say I didn't warn you about buying from K-Mart! I just finished filing a complaint with the FTC so that Kmart.com can be investigated for deceitful practices.

I am currently waiting for this charge to clear so I can dispute it with my credit card company. Go to Target or Walmart which are more reputable stores. It's no wonder nobody shops at Kmart or Sears. It's a matter of time before this company goes bankrupt with service like this!

The first time I called, the woman was unable to find my order and told me to call back 'cause she was having issues with the computer system. The second time I called, another woman was able to pull up my order and she apologized and told me that they had the correct order on file, so all I had to do was go into the nearest Kmart and return the toys and they would credit my gift card back the amount, she informed me that the toys I ordered were not available for pick up, online only.

So, I drove 20 miles (that's my nearest Kmart) and the gentlemen there credited me back for the toys. When I got home, I called the customer service number back to informed them I had returned the toys that were incorrect so they were able to ship me the correct ones.

Well, I was credited 24.77 for the toys and when the guy put in my correct order (which by the way my original receipt I printed after I ordered the toys and the receipt they sent with the toys clearly showed that I put in my order correct) he told me the price came out to 33 dollars and something cents, he told me he would waive the shipping charge but I'd still need to put the amount left after the gift card on a credit or debit card and it would be refunded in 2 to 3 days, but he informed me that I had to pay the sales tax charge. I understand it was only a few dollars but why do I have to pay for my original order that someone messed up, when I already paid for the toys, shipping and taxes. With this experience I won't use kmart.com again!

I had to spend my time and gas on driving back to the store only to find out that they refused to help me in any way. They told me I had to contact someone else. Now I have to take more time out of my life to try to get a refund on something that Kmart got my money for. In this economy, I cannot afford to just give away $25. My chest hurts from frustration. I am feeling anxiety. This is so wrong.

Then Kenny stated that they did not have anymore of the netbooks, just the one that he sat aside for me and the one for a gentleman behind me. So I stated that I need two because I have two kids and that one will not do, so I will just pass on it. I then checked out the other item in my cart and began to exit when the gentleman behind me said, “You know what, since it's for your kids, you can go ahead and take mine.” At that time I was like, “Oh, my God, thank you so much, sir.”

Then Kenny said, “Wait a second. Someone returned a netbook in lay a way, so let me go see about that and both of you can get the netbooks.” So I waited and then here comes Kenny empty handed saying, “I'm sorry but we sold it.” So I was like ok but where is the one that was already here for me. And then he said we sold it. So at that point I was highly upset and I just thanked the gentleman in line behind me and left with tears in my eyes. But I just didn't feel right, so I went back and asked to speak with the store manager. When the store manager arrived (whose name was Pedro **) his approach was not friendly at all. When I started to explain to him what had transpired, he, in a very rude, way cut me off and said that he was outside the store giving out blue tickets personally and that he did not give one to me.

Then I stated to him that I did not say that I had a blue ticket and that not once was a blue ticket ever mentioned until now. Then he went on speaking over me and not even listening to me so that I could explain everything to him. Then the worker said to him that I refused the other netbook that the gentleman behind me in line gave me.

Mr. Pedro ** then threw his hands up in the air as if he was done with me and just walked off. While the worker by the name of Kenny continued to try and explain his side to me I just asked for the number to the corporate office. Then Pedro ** yells over the counter, “Don't explain anything to her. Just let her call corporate,” and then he just walked off. Then I turned and proceeded to the front desk to get the number to the corporate office. I then left Kmart mad, hurt, frustrated, and humiliated. Mr. Pedro ** treated me, the customer, as though I was nothing. And he did all this representing Kmart.

She said, “No, that is okay. I am going to lunch I will call you back and speak with you.” I agreed and never got a call back. So, I called back and spoke with someone else who confirmed what I was told by Raneshia and her supervisor Tracy. She (Kimberly) put in the order and said the MP3 players were not available so I agreed to pay the higher price with $5.00 off each. Then gave her all the billing information, and she tells, “Well, now the Netbook is not available.” That is when I told her I would no longer agree to higher prices, and she put Tracy back on the phone. So, speaking with Tracy, I was told there was nothing that could be done for me. I had to pay the higher price. After being told by 5 people I was getting these items at this price, I should not have to go up anymore. She said, “Sorry, I can't help you.”

I asked for her supervisor and she said, “No, I don't have one. You can write a letter.” So I called back and talked to Melissa (ID No. **) and she said, “No, there is nothing we can do to help you.” I asked her if there was no Netbook anywhere that could be sent to me and she said no. I told her that something needed to be done that I have been to the store, told by 5 people I could get it, one that left my order on her screen to go to lunch that if I could not be helped, I would not order any of this, and also bring back my other items to the store I have already bought and no longer shop with Sears or Kmart again. And she said, “Well, sorry you feel that way.”

I would think a company would rather help me get a Netbook than to lose my order and have items returned and have a letter written to the BBB. She said sorry you feel that way. So, I will not order these other items, and return the items from before. If you look at my account and the money spent there since I have been shopping at Sears, it would’ve been worth helping me.

The amount of my deposit was still pending at this time. I called and spoke to a Kmart rep and was told the order was canceled and that they don't see that my account was charged. I told them that it was still pending $49.16. On the 18th, I called again to speak to a rep and was told that it takes 3-5 business days for the refund to be put back and that it should be back by the 22nd. On the 24th, the money was still on hold so I called again and spoke to a rep. She absolutely knew nothing.

She told me that I have to go the the store to get my refund back. If that was the case, the first rep I spoke to should have told me that. I then insisted that I speak to the supervisor. It took 15 minutes for the rep to actually get her supervisor. When the supervisor named Lexie (**) got on the phone, she told me that the money should've been refunded already and that she was going to contact the store where my contract was. I was placed on hold for another 10 minutes. When she came back, she told me that she was unable to get in contact with a rep there and that they must be busy helping other customers.

She then proceeded to say that she has no access to the refund system and that she was going to send a request for my refund to her back office because they're the ones that handles refunds. This was all right before thanksgiving and I just wanted my money put back today (11/24) so I could go food shopping. I asked her to fax a letter stating that the order was canceled and the amount they had a hold on over to my bank so that my bank could take the hold off of my money right away. She told me again that she couldn't do it but she'd put in another request for the back office to do it and that's going to take another 48 hours. I asked her for a confirmation number so I'd know for sure that she put the request in and she said that she'd email me the confirmation.

It is now 30 minutes later and I still didn't get my email. I was on the phone with people from Kmart for an hour and I got nothing accomplished. Through all of this all everyone would say is that they were sorry for the inconvenience. Never was I offered any discounts or incentives for all I'm going through over a canceled order. It was really easy for them to take my money but I'm going through hell to get them to put it back. This whole thing is just unfair to me and to my children.

We were kind of surprised at the total, but put down what the clerk said we had to and it wasn't until we were in another part of the store that reality hit, and I did a double take at the receipt and found that I had been charged $49.00 and $59.00 for the Transformers toys ! My husband and I knew that was more expensive than we could afford for toys for a 2- and 4-year-old (although they would have been thrilled!). We told the clerk that we wanted to remove the toys from the layaway, but keep the game systems and socks on it. The clerk said fine and did the transaction. Then we were told that because the toys came off of the layaway, we would be forfeiting not only the fee but also had to pay a cancellation fee! She knew that we wanted to keep everything except the toys.

Second attempt to resolve was when I was told to go into the store and they would reprint my receipt so that I can obtain the coupon. The third attempt to resolve was when stores said they cannot reprint the receipt and that there is nothing they can do because I ordered online. Obviously, I was furious at this point because it is not like they are two different companies.

On the fourth attempt to resolve, I called and was told that I would get my shipping credited and my receipt reprint would be sent to me. On the fifth attempt, customer service had the nerve to offer me a 20% discount on my next purchase. Since the game is $50, and I was originally supposed to get $40 off, but now, you want to give me $10 off instead? Give me a manager!

On the sixth attempt to resolve, the Manager referred me to the Craftman department of the company, who said that I needed to be part of the Kmart club in order to get the coupon. This is definitely not part of the advertisement, but I don't think they knew what they were talking about. Then the rep hung up on me. So there have been 6 attempts to resolve this issue and I still don't have my coupon. I wasn't asking for anything I wasn't owed and I don't appreciate the run around. I will no longer shop at Kmart, Sears, or any other store associated with them!

Again, no cancellation confirmation was emailed to me. Before I could place a third call back, I received an email that my order had been shipped! I am beyond upset at this point, and replied to the email with an explanation that the order should not have been shipped to me. I received a reply back which advised me to refuse delivery on the package. I did just that when UPS attempted to deliver it to me. Two days later, I followed up on my bank statement and see a refund for the items, but no refund on the shipping fee.

So I phoned customer service again and I was told that they will refund the shipping fee and I should see it within 3-5 days. Three days passed and I am concerned to see that the shipping fee has not been refunded when it did not take that long for the refund on the items to arrive. Plus, in the meantime, I have noticed a miscalculation in the tax I was charged on the items as well. So, once again, I phoned customer service and asked the representative to connect me to a manager instead. After waiting on hold for 20 minutes, I am finally able to explain the situation to a manager. He informs me that the shipping refund actually wasn't initiated and he will manually do that for me.

I'm not going to hold my breath on that at this point. But I further explain to him that I have been overcharged on my sales tax. It is not rocket science to figure this out, but he comes back with the response that the difference is a shipping tax! Are you kidding me? A shipping tax on top of a shipping fee? I have never been charged a shipping tax by any other online retailer and I have never heard of such a thing! I go on to ask him why is this so-called shipping tax not separated out from the regular sales tax on the invoice? He had no reasonable explanation for this.

The sales lady was very nice and she called her manager. The manager came and told us we had 7 min. to get back to the library and go online and try to get one of the five that is going on sale for $95. Now I am not a healthy person and I don't ask for anything, but all the "runaround" I got was absolutely uncalled for. I am on disability and I am up there in age and I have worked all my life for everything I have, and I know there are some people who would take advantage of the situation, but I wouldn't. I do feel I was given the runaround and I wasted a lot of time and gas running back and forth and to leave with nothing. I was getting the TV for my grand kids for Christmas.

I live on a budget each month and I thought this would be a great present for the kids. I feel you should give me a discount for what I went through after your employees sent me running back and forth. I use a cane and it is hard on me. I will be expecting a answer. Thank you

When the manager came over she had an attitude that was completely unprofessional and acted like I was the dumb one for being there. She said in a manner that I didn't appreciate, that there was nothing she could do to help me and it pretty much made me feel like she was telling me to stop being a baby and leave her store. I have always shopped at Kmart but after today's issue, I have a feeling that I need to shop somewhere else. You should really watch who you hire and even if this lady is a good manager she has poor customer courtesy!

In November 15, 2010, I called Kmart and spoke with Tim, the manager, and he said that the machine was over a year and there was nothing he could do. I spoke with Honey from warranty department at 800-469-4663 and she said that they would send a technician down to look at the machine. I told her in my opinion that this was a defective lid on the machine when I purchased it. I told her, "This is what will happen, your technician will put on a new lid and it will turn dull again."

The condition of the lid, as of today, is dull white on the corner. You could take your fingernail and put it in the crack and peel off the finish like sun burn. Between the crack, you can see the bare gray metal. Please contact me at my email or telephone number or this could be turned into the Attorney General.

Twice in four months for replacing everything - and this - a new refrigerator! I suppose to others this may not be a hardship, but to me it is. I have no income, and I have two sons living here to feed! Thank God my husband has a job but a hard-working man does not deserve this.