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Kmart

 3.7/5 (2036 ratings)
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About Kmart

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Kmart Reviews

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Page 2 Reviews 10 - 40
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Jan. 3, 2020

I went to Kmart to do some Christmas shopping for my seven kids, because money is short at the moment. On the 24/12/19 I brought two $25 gift cards and a $50 gift card, I then gave them to my kids for Christmas so that we could all go together to the Boxing Day sales. My son that is 15 years old had the $50 gift card and tried to buy some clothes. When the boy that worked at Kmart helped him with the gift card it didn’t work. The boy then said that he couldn’t help us because we didn’t have the receipt with us and that it was a holiday that we would have to come back the next day with the gift card and the receipt. So the next day I take the gift card and the receipt back to Kmart and I am told to call the number on the back so still in Kmart I call the number.

I speak to a man that then tells me the gift card with not issued properly and ask to speak to someone at the store because I told him that was where I was calling from. They speak and then I’m told that I’m to send a email with a picture of the receipt and the back of the card to the gift card people and that someone would be in touch. This was the 26/12/19, so I wait. Then on the 02/01/20 I decide to email them again about the gift card and then they call me saying that we had spent $30 on the card that was not working, and that they could see from their end that was not properly issued from Kmart in the first place. Kmart themselves made me feel like I had stole it and now the gift card people are making me feel the same way, I will never buy a Kmart gift card ever again this was a gift for my son I felt so bad that it didn’t work for him, but I got paid two day later and got him a big W gift card and we didn’t have a problem.

10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 14, 2019

I was at this store on 12/14/19 around 1230pm and waited in line at customer service for over 15 minutes and then went shopping in store. The store had flyers advertising Blow Out sales for the day and if you texted CHEER to 56278 you would get $5.00 off purchase of $15.00 dollars or more. I followed instructions and texted and got a response text back. I purchased over $26.00 in merchandise and showed cashier my response text for $5.00 off. She stated she didn't know how to process it. I had to ask her to find someone who did, she had another cashier come over who also didn't know how to process.

I ended up waiting for the main store manager to come over who attempted to move my backpack with personal items and items I purchased elsewhere and library books away from me. I had to stop him from doing so. He seemed bewildered and confused about coupon and finally figured it out and stated I needed coupon before transaction started. I asked to have sale voided and re-rung since I had signed up for coupon. The cashier re-rang items and I still did not get my $5.00 off. The store manager said there was nothing he could do even though I followed all rules and steps of coupon. I felt this was a bait and switch operation on the part of Kmart to get more sales for their failing businesses.

I asked for a complaint number to call so I could find out why I wasn't being given the advertised discount, he rattled off a phone number and I asked him if he could write it down and told him then I only wanted to purchase about $10.00 worth of merchandise that I really wanted and I also asked him for his name. He then became irate and ordered me out of store or he was going to call the police. It is very poor customer service when a store manager will not give his name, corporate customer service number for complaints and feels that a lower dollar amount purchase by a customer is not good enough and he, the store and the entire company can do without the sale or your business. I see why Sears and Kmarts are closing up and out of business. They have forgotten the main rules of customer service and caring.

After this weekend this Kmart will be the only Kmart store left in the state of Minnesota and probably along with Sears wont be around much longer. This was not the first time I had an issue at that Kmart store or with that store manager. Over a year ago I purchased a cell phone (when they still sold cell phones) and it was missing the charger plug. I called the store and spoke to that same manger who was rude today and was harassed over the phone before he finally said he would get me a charger plug. I returned the entire phone the next day for a full refund. I should have known then not to go back and shop Kmart or Sears.

I called in shortly after the 12/14/19 incident to Kmart complaint number listed on the internet and was given runaround by their automated system and people I ended up being transferred to. I ended up speaking to a woman named Dane (? she did not give spelling of name) who seemed very inexperienced, never asked for my name, address, phone number, store or location I was calling about but kept insisting she was sending to a district manager. I asked her how she knew where to send when she didn't have any details. I had to repeatedly go over what happened and where and had to repeatedly ask her what I had said and she repeatedly had wrong information. She also chastised me for not following the rules of coupon purchase and kept telling me I needed to make purchase at a store which I had done and then told me coupon is only good at Sears which I repeatedly told her that I had flyer in hand and it says at Kmart store.

This woman has listening problems and poor customer service skills as she was trying to make it my fault. I repeatedly told her I followed all rules and I wanted a district manager to call me on this. I also asked to speak to her supervisor or someone else and she refused. I kept telling her that I was not to blame and did not like being made to feel it was my fault by her and repeated ask that we move on and continue with complaint. She continued to berate and chastise me and disconnected call when I tried to get her to take my name and information. She also never gave me a case number so I doubt my complaints will ever be logged or entered. I wasted over 40 minutes on call before she disconnected call without me finishing my complaint or getting my personal information for a return call from a district manager. I can see why kmart and sears have slipped so far to the bottom of the retail barrel and are struggling without any hope of survival.

5 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Dec. 6, 2019

Kmart Pharmacy is a first class Pharmacy, used Kmart Pharmacy in South Alabama for years before they closed, they were great and always helpful! Hated to see it close! It's hard to find a good pharmacy! The Pharmacy is one Dept. KMART EXCELS IN!

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Rated with 1 star
Verified Reviewer
Original review: Nov. 12, 2019

I am very disappointed in the layaway experience I recently received. For starters I went online to make a payment and was unable to. I had to call several times on different days to find out that I could only make a payment to my order with the original mode of payment I used to start the layaway. This is such an inconvenience, if I have an account + SYW WHY??? I digress!!!

Well the main reason for this review is during my third payment I was unable to pay for both my layaways. After some research I found out they had returned one. I don’t understand how they returned one and not the other. (The o e they returned had more money on it of course) The layaway that was not returned I started weeks before the other one. If they were both supposedly late then why were they both not returned if this was the case. How did I not find this out until I made payment on the other.

I get text, & emails all day long from Kmart, but never got one that I missed a payment, my due date was approaching, or it was in jeopardy of being returned! Go figure! This was really disappointing because the items were for my sick mother. I will think twice before making another layaway or purchase from Kmart. Beware of making layaways or purchases from Kmart since most of the stores are closed. There are difficulties in making contact and getting answers! You get transferred around from Kmart to Sears and no one can give you answers or resolutions. Very Disappointed Customer!

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 21, 2019

I ordered a number of items online. If you ordered $39 or more you were supposed to be able to receive free shipping. I chose Free Shipping for each item and double-checked the total. AFTER I clicked Payment, the order total changed and shipping charges were added, but there was no way to cancel the order. There was a link that said you needed to go to the Order Center to cancel, but when you went to the Order Center, there was just a list of the items, no way to cancel. There is no way to contact anyone or get help. There are a buncha links that don't work or lead you in circles. Every time I try to order something, I get ripped off.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 7, 2019

This is a review of my online shopping experience with Kmart. I never received the correct item, so I am unable to review the Disney Fairies Pilot Case I ordered. I ordered the pilot case for my daughter for our vacation. It was a last minute purchase as I had planned to pack my daughter's things in my suitcase, but realized I would not have enough space. I paid for expedited shipping to ensure I received it in time. What was shipped to me was a Disney Frozen backpack, not the pilot case.

I spent 27 minutes on hold with customer service only to get someone on the line that had difficulty understanding my reason for calling. His lack of understanding of the English language was a barrier in our conversation, and it became frustrating trying to find different ways to explain I had been shipped an incorrect item after he asked 4 times what was wrong with the item. I was told Kmart would not ship the correct item, and I would have to re-order it if I still wanted it. (At this point, there was not enough time to receive the item before my trip so I did not re-order)

For returning the incorrect item, I was told I would receive an email with a shipping label attached. I was also told I would receive a refund for the item I purchased along with the shipping fees I paid to have it expedited once the incorrect item was received. I received an email, but it did not contain a shipping label. I had to call customer service a second time to have the email re-sent. Again, a long wait and a representative that had difficulty with the English language. I finally got the shipping label and dropped the item off at UPS. When I received my refund, it did not include the refund for the expedited shipping I was promised. It was not worth the time or frustration for me to contact customer service again for the $7 worth of shipping. I will not be shopping Kmart online moving forward.

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Rated with 1 star
Verified Reviewer
Original review: Aug. 4, 2019

I live in Marathon Fl and the only big store to shop for clothing, toys and other items in our local KMART STORE. Store: 9224 5561 OVERSEAS HWY MARATHON, FL . 33050 (305)743-9434. Not only can you not find store associates to help you, about 75% of the merchandise is not properly marked or it does not have a price at all. Their clearance items do not have the correct prices and they do not have scanners around the stores in order to check the prices ourselves. I saw two associates on the floor and I asked if they had a hand held scanner and they replied they did not. One of the associates even said that the scanners that were on the floor for the customers to use that the reason they do not have one is because the customers broke them. I am so disappointed and disgusted by this local store. I honestly hope they close this store and open any other store with oriented toward the paying customers.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 9, 2019

MAKE SURE YOU CALL THE STORE FIRST TO CONFIRM THE PRODUCT IS INDEED THERE BEFORE ORDERING ONLINE!!!! I had the WORST EXPERIENCE EVER... Purchase a Spiderman black suit 6” Spiderman figure for my 7 year old son for pick up at the Bruckner Blvd Store in the Bronx. I never receive an email that day telling me my order was ready for pick up, my mother works in the area so I ask her to go check in to see what the issue was and why there was no communication about my item. The service desk told her the product is not in the store EVEN THOUGH IT SAID “IN STOCK” online. I called Kmart later that day requesting a refund. Of course they gave me the runaround, called back a day or two later to an associate telling me I have to cancel the order through My Go...something department. I spoke with a girl which she pulled my information up and said she will give it to the department and they will call me. B.S.

Almost a week pass and still no one contact me. I call the store again and a girl told me the system was down so she was unable to look up my information and to “call back tomorrow.” REALLY SIS??? I’m no fool. I called later that day and finally spoke with My Go...department. The girl cancel my order and said I will receive an email and a refund in 3-5 business day. I got the email but NO REFUND. It’s sad because I thought things were finally coming through not to mention how excited my son was to have this toy.

It’s now week 2 and I call the store ONCE AGAIN. The girl check and says she see my order was successfully cancel and she sorry but I will have to call Kmart customer service to find out why my money hasn’t been sent to my card, I call customer service and spoke with a woman who English sucks. All I heard was, "Check your card in 42-72 hours" for my refund. Why?? It’s been 2 weeks. IT'S MY MONEY AND I NEED IT NOW. IT’S BEEN A WEEK SINCE I SPOKE TO HER AND STILL NO REFUND. I will never order from Kmart again. I had to explain to my son why the store didn’t have his toy and thank god Amazon had it, for $5 more it was well worth it. My Son is happy and that’s all that matters but I will take action against Kmart for this!!! Please don’t bother ordering from Kmart whatever you need. I’m highly sure you can find it on Amazon.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 28, 2019

I placed an order and accidentally hit the wrong delivery address. I spent more than 12 hours back and forth trying to get these idiots to understand I don't live there. I literally waited 76 minutes on the phone waiting for someone to pick up... which did me no good. She couldn't understand ENGLISH. I asked for a supervisor. Waited another 38 minutes only to hear... "I'm sorry she's not available." So I guess I paid 80.00 on a shipment I'll never get. I tried calling UPS but they said only the store can change the address. Yeah ok!!! The store said "No I'm sorry. We can't!!" I will NEVER order, buy, or go to Sears or Kmart again!!!!

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 21, 2019

Ordered a bedding set that was supposed to arrive 6 days after ordering. It never came and I waited on hold for a long time whenever I tried to call to check on the order status. Today I decided to try the place a new order option. Of course I was directly connected to a representative that ultimately gave me a refund. He tried blaming UPS although tracking stated that it was never dropped off to UPS in the first place. Shady business!

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Rated with 1 star
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Verified Reviewer
Original review: May 5, 2019

I live in Brooklyn and so I have to travel through Staten Island then into New Jersey to shop at the last Kmart in the area. It is important to note first bridge is 19 dollars second is 18 dollars. I go there to buy all the things I need as a single man. To find someone to assist is nearly impossible. When checking out there is one person at customer service and one lane open and I still return often but their return policy is for the birds. I was a few days past the return time. But I had a receipt and the items were new and sealed. So I asked for store credit and then was surprised to hear they can only do exchanges. I asked for manager. This took over 45 minutes as they were in the break room and could not be reached for a while.

So I was told again only exchange. I explained I was buying 12 items and it would cost me 5x more than the store credit I was requesting. I know they can use the business. I was told there is nothing they can do so I left. Did not buy anything and I will never return. I also tell people to avoid this company. I think it should close down and it is their own fault. I was more loyal than most. I am 55 year old man and I traveled, paid tolls and gas, only to be mistreated.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 27, 2019

I ordered two sets of gray curtains and when they arrived the curtains were tan with flowers. I tried calling customer service but after an hour on hold I hung up. Absolutely awful customer service! I will never shop online or in the store again!

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: April 20, 2019

(Clearly Online it said that they do have it in store pick up only, no deliveries) FRIGIDAIRE FFRA0522R1 A/C with remote control for $129. At Store #420 Kmart Of Bruckner Blvd Bx NY.10473 I arrive the same day for pick up in store. Spoke to the manager. She said to order it online and that they don’t have it. I asked her why they do this and that it’s a waste of time having this online. She replied, "I don’t know". I placed the order online, the following day I received a confirmation email saying that item has arrived for pick up.

I arrived happy and again the bomb “boom” nothing. I spoke to manager again and she told me she couldn’t do nothing and that the only thing she could do for me is to take a manual A/C they had for the one I paid online for. She tells me again, "You could either take this manual A/C or get your money back. We don’t have it." What a waste of time. No wonder they going out of business after so many years buying off from Kmart wow. Bad experience and the main thing (False Advertising) of appliances.

2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 1, 2019

On 3/31/2019 I was shopping for dog food and while browsing I found a box filled with RAWHIDE EXPRESS 105201 Large Rawhide Baguette Beef Filled for Pets, 8-Inch bones. The tags on them say best used by 2017. That is almost 2 years expired. Now I’m no professional but I’m sure that it can’t be healthy or good for any dog or anyone to consume food that is out of date by 2 years.

This is not the first time I’ve found expired dog food at this Kmart. A few month ago I found a bunch and complained to have the manager tell me he would fix the issue but clearly the issue has not been fixed. When I brought this to a employees attention I was treated badly as the associate Jacob responded with, "I’m only 17. I can’t do anything about that" and walked away from me. Then another associate said, "We don’t own this store" and walked away. I asked for a manager but was told they are busy with an employee who just had a seizure and I was shunned away. As clearly no one there cares if they sell expired food products that can potentially harm or kill a innocent animal.

About 30 mins later I called and spoke to a manager who clearly did not care and sounded like she was laughing at what I had to say as she said she was gonna go check the food there and said the reason I found that is because they are short staffed but I saw 6 employees doing nothing up at the registers.. The lack of customer service here on top of expired food is unacceptable. I didn’t even get a apology. I was blown off. I picked up the box and put it behind two double doors right by pet department. Hopefully someone will not put it back out.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 28, 2019

I had placed an order through WhyNotLeaseIt. I got most of my items. I did not get my tv. Said that it would be here February 20th and here 8 days later they switched the shipper and they sent me the wrong tracking number. Was on the phone with them and they couldn’t give me any information. I am very unhappy.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 19, 2019

Non existent staff. One register only even when 10 people are in line. Part of the store was closed off, cramping the rest. Filthy restrooms next to food area. Mis-tagged items. Paid $45 for two shirts that were tagged $12 each. Even online Kmart advertised those same shirts at $17 each. But I was too busy to return and I purchased items for a job event the next morning so I was stuck. Shouldn't have to scan my receipt for errors before leaving the store. This place is a joke. Needs to close already.

3 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Feb. 19, 2019

I purchased items from Kmart online and returned most of them to the Kalgoorlie store on 17th January 2019. As I paid via AfterPay I was told that my refund of $72.00 would take approx. 5 business days to reflect on my AfterPay account which sounded acceptable. On the 31st of January 2019 I still have not received my refund so I called the online shopping customer service centre. The agent I spoke to profusely apologised that the refund has not been processed and requested a screenshot of the refund receipt to facilitate her to have it processed that same day. I only received confirmation of that they received said refund receipt on the 8th of February 2019 which stated that it would take up to 5 business days for the funds to be returned to my account.

On the 18th of February 2019 I still have not received my refund so once again I called the online customer service centre. Again, the customer service representative apologised that it has not yet been processed and assured me that she had escalated it to be processed the same day and that I would receive an email confirming that the refund has been processed within the next 5 to 10 minutes.

The following day, still not having received an email confirmation I called again. A customer service agent named Ifra noted that it still had not been processed only to give me the same assurance as the previous agent I spoke to that it would be processed the same day. I informed her that the service was unacceptable. I requested to speak to a supervisor after which I was forwarded to a voicemail which disconnected before I could even say 10 words. I then received an email from AfterPay that a refund of $3.00 from Kmart has been made to my account. Awesome Kmart, only $69.00 more to go!!! And by the way, your online service centre is clearly useless.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 19, 2018

I ordered a TV on November 23rd for delivery by December 5th. It’s December 18th and still no TV. I’ve called every day and can’t seem to get anyone who speaks English and they refuse to get me a Supervisor or someone who does. They finally sent my info to the Online Escalation Dept to get me some answers. Last week I received an email that my item shipped, but the shipping company’s tracking system was down. The same day I received a notice from Kmart that an item I was looking for was back in stock. It was the TV I had been waiting for. Why couldn’t they just tell me they sold out!!

Still no TV so I called the shipping company. They have no order in the system for me. I have been lied to repeatedly and I’m out a lot of money and can’t get any answers. DO NOT order from them unless you don’t need the item when they say it will come. You will be very disappointed! And now here’s another reason why their overall rating is a ONE star. They don’t care!!

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 12, 2018

I'd love to give an actual review of the two toys I bought for my daughter for Christmas, but I haven't received them yet! Layaway was paid 11/26 and it is 12/12. Customer Service chat is a joke - not helpful and very difficult to understand. After I kept arguing saying it is past the 7-10 business days, I was told (3 times) the agent finally said, "Oh - I see the 10th day passed (12/7)." Hello!!! Never buying from them again. No wonder they are going under!

2 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Nov. 30, 2018

Kmart is terrible at online order. They take forever to send you your order. And when it is finally at their store they will still lose it when you go pick it up. Very disorganize and if they dont have the product you ordered online they will send you a completely different order. They even sent me a pair of shoes with the tags saying the size I wanted but within the sole of the shoes was a completely different size. Never shop at the Kmart in Stockton Ca. They won't even go to the back to check for your correct order and just throw a refund at you.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 30, 2018

The old lady Rose, at customer service was the most awful experience I and my husband ever had. Mind you we are seniors ourself. We went to return two pair of boots. She started yelling because she smelled pot on my husband. My husband who is 66 years old has a pot card to buy pot. Well Rose decided to go off and yell that she smells pot and she was rude and she was doing all of this in front of other customers. We have never been so mortified. We will never go to the Kmart at Somerville, MA ever again. I hope they all close down.

3 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Nov. 28, 2018

I am pissed that they are closing. The Kmart in North Versailles is near me. I shop in Kmart all the time. There are thing I cannot buy online! I need to try things on before. I buy clothes and shoes. I won’t need my Shop Your Way card anymore because I will not shop online. The only thing I didn’t buy at Kmart was underwear. They were stiff and ran small. There has to be another store then North Versailles!

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Rated with 1 star
Verified Reviewer
Original review: Nov. 27, 2018

Store is misleading customers on sale prices. Signs say 85% off lowest prices marked but instead they go back and take it off the original price. When you point it out to them and other customers are agreeing with you and the manager is saying they don't care what it says to take it or leave it, I'll leave it. Went back in about 10 minutes to take picture of sign. They took a marker and marked out the discount on lowest price. Glad you are closing because if you weren't I will never shop your stores again.

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Rated with 1 star
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Verified Reviewer
Original review: Nov. 13, 2018

I pride myself on starting my Christmas shopping as soon as all our gifts have been opened Christmas day. Being a family of five with not so great pay, I place items on layaway so I can get my family what they need and hopefully a few wants. But this year, they'll be lucky to get 4 gifts each. I always assumed by having layaway it meant the item I wanted would be held until I've completed my agreed upon amount, then it would be shipped to me. But not with Sears/Kmart. They failed to hold up to their own contract. They sold out of multiple items and decided to cancel my layaways without notifying me and NEVER returned my money. I've been fighting with them for 2 months until they sent me a check which made me ecstatic but behold, NO ONE, not even KMart could cash the check. The reason? They didn't print the numbers correctly on the check.

I've now been fighting to get the money returned to my account instead of a paper check, but they can't. Why? Because it should have been done when they canceled ALL 4 layaways. So here we are, in the middle of November with nothing to put under the tree. Thanks a lot, Sears/Kmart. I'll NEVER do business with you again and I will make it a point to tell the entire country how you ruined my family's Christmas.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 10, 2018

I bought two Halloween items on 11/6/18, tried to return them on 11/9/18. They refused my return because they are holiday items - which I bought AFTER the holiday. There is absolutely NOTHING on my receipt saying they would not be returnable, Kmart customer service just said "That is our policy." My receipt states items are returnable within 30 days. I feel deceived and they can make up anything excuse they want, horrible customer service. You lost a customer when you should be bending over backwards to keep customers.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Nov. 7, 2018

I love this Kmart in Stevensville, MD 21666. I walked in the store on Monday, November 5th at approximately 7:30pm and the staff was outstanding. Ms. Kathy, the supervisor, and her entire staff in the women's department was extremely helpful, very pleasant, and knowledgeable of all of the products that I was interested in or just had questions about. I live an hour away and always find a reason to stop and shop at this Kmart whenever I am in the area.

2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 26, 2018

For the first time ever I ordered from kmart.com. My mother wanted specific shoes that they carry. I ordered 2 pair of white as a gift. When the order arrived they were gray! Mom said she would keep 1 gray but really wanted white. I called customer service. I spoke to someone whose English was not good. After nearly 15 minutes he was able to send me a label to return the shoes. At this point he felt he was done, completely forgetting I had asked to get the shoes I had originally ordered. Once he figured out how to get me the replacements, we hung up, only to find he charged me $6 more than I originally paid! I am too frustrated to even call back and try to get a price adjustment. I hope the shoes actually show up and are correct. Never ever will shop with Kmart or Sears again. Absolutely ridiculous!!!

4 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: Sept. 8, 2018

It is as if they put clearance items out, but don't really want you to buy them. I have at times had multiple clearance items at the register. The cashiers have to call a manager to get an override and do something in the register, press something like sale date. Sometimes the line can get backed up waiting for the manager and this can be very embarrassing, This has happened more than once in the Bridgehampton NY store. They need a better system for checking out clearance items.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 5, 2018

Since July 17, when I placed an order with Kmart for a Bed-in-a-bag for my daughter, I have had nothing but aggravation! First, they sent my order to Florida and I live in Doylestown, Pennsylvania (with absolutely no connection to Florida!). 2nd, when August 16 came around and still no order, I had to go to a store and purchase another bed in the bag set (mind you I already paid Kmart $80 + dollars). Third, they told me I received my order which I myself tracked to Fl and had to tell them! It's now September 5, I have not received my refund and the company either texts me or calls me every day with questions!!!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 30, 2018

Over the years we had received good quality and value from Kmart brand products and good service from the stores. However, in recent years there has been a steep decline in product quality with company policies that seem to run contrary to the interest of keeping customers. Maybe it's from nostalgia for the old days or perhaps misplaced pity or foolish loyalty, but it felt sad to see so many Kmart stores closing and sad to think about all the people who will be losing their jobs as the result. So, I made a "good-faith" conscious decision to buy a small piece of furniture from Kmart online. I was happy to see that the style and model of chest that I wanted was still available, and more so that it would be available for pick up at a local store the same day!

Knowing that websites aren't always updated in a timely fashion, I decided to call the store to confirm that the item was in stock - YES! So, despite the fact that the so-called local Kmart is quite a distance away from our house (our own truly local Kmart closed YEARS ago in one of the first waves of closures) we decided it was worth it to make an online order. We picked up the item and didn't expect for there to be any problem. However, once the box was opened we noticed that significant parts were missing. We've had that happen before with other brands of assemble-at-home furnishing, but have always been able to call a manufacturer's phone number to request replacement parts. We tried to do that this time but couldn't, because the chest was manufactured in Brazil and there was nobody there who could speak English to us! And we don't speak Portuguese!

On closer inspection of the instruction sheets, it became apparent that the although the sketches of the chest were very similar, this kit WAS NOT THE SAME AS THE ONE WE HAD ORDERED! What we received was produced by a different manufacturer! This surely felt like bait-and-switch. So, I tried to do live chat on the Kmart website. Took a very long time for someone to connect, had difficulty retrieving the order number (didn't already have it handy) then got disconnected. Tried to contact them again, waited around and then gave up.

Is it any wonder that the company is having problems? Why can't retailers see that the key to having a thriving business is to treat the customer well? Customers may not always be right, but they are not totally stupid either. Poor customer service and shoddy workmanship will ultimately drive customers into the arms of competitors.

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Kmart Company Information

Company Name:
Kmart
Website:
www.kmart.com