Kmart Reviews

On 3/31/2019 I was shopping for dog food and while browsing I found a box filled with RAWHIDE EXPRESS 105201 Large Rawhide Baguette Beef Filled for Pets, 8-Inch bones. The tags on them say best used by 2017. That is almost 2 years expired. Now I’m no professional but I’m sure that it can’t be healthy or good for any dog or anyone to consume food that is out of date by 2 years.

I had placed an order through WhyNotLeaseIt. I got most of my items. I did not get my tv. Said that it would be here February 20th and here 8 days later they switched the shipper and they sent me the wrong tracking number. Was on the phone with them and they couldn’t give me any information. I am very unhappy.

Non existent staff. One register only even when 10 people are in line. Part of the store was closed off, cramping the rest. Filthy restrooms next to food area. Mis-tagged items. Paid $45 for two shirts that were tagged $12 each. Even online Kmart advertised those same shirts at $17 each. But I was too busy to return and I purchased items for a job event the next morning so I was stuck. Shouldn't have to scan my receipt for errors before leaving the store. This place is a joke. Needs to close already.

I purchased items from Kmart online and returned most of them to the Kalgoorlie store on 17th January 2019. As I paid via AfterPay I was told that my refund of $72.00 would take approx. 5 business days to reflect on my AfterPay account which sounded acceptable. On the 31st of January 2019 I still have not received my refund so I called the online shopping customer service centre. The agent I spoke to profusely apologised that the refund has not been processed and requested a screenshot of the refund receipt to facilitate her to have it processed that same day. I only received confirmation of that they received said refund receipt on the 8th of February 2019 which stated that it would take up to 5 business days for the funds to be returned to my account.

I ordered a TV on November 23rd for delivery by December 5th. It’s December 18th and still no TV. I’ve called every day and can’t seem to get anyone who speaks English and they refuse to get me a Supervisor or someone who does. They finally sent my info to the Online Escalation Dept to get me some answers. Last week I received an email that my item shipped, but the shipping company’s tracking system was down. The same day I received a notice from Kmart that an item I was looking for was back in stock. It was the TV I had been waiting for. Why couldn’t they just tell me they sold out!!

I'd love to give an actual review of the two toys I bought for my daughter for Christmas, but I haven't received them yet! Layaway was paid 11/26 and it is 12/12. Customer Service chat is a joke - not helpful and very difficult to understand. After I kept arguing saying it is past the 7-10 business days, I was told (3 times) the agent finally said, "Oh - I see the 10th day passed (12/7)." Hello!!! Never buying from them again. No wonder they are going under!

Kmart is terrible at online order. They take forever to send you your order. And when it is finally at their store they will still lose it when you go pick it up. Very disorganize and if they dont have the product you ordered online they will send you a completely different order. They even sent me a pair of shoes with the tags saying the size I wanted but within the sole of the shoes was a completely different size. Never shop at the Kmart in Stockton Ca. They won't even go to the back to check for your correct order and just throw a refund at you.

The old lady Rose, at customer service was the most awful experience I and my husband ever had. Mind you we are seniors ourself. We went to return two pair of boots. She started yelling because she smelled pot on my husband. My husband who is 66 years old has a pot card to buy pot. Well Rose decided to go off and yell that she smells pot and she was rude and she was doing all of this in front of other customers. We have never been so mortified. We will never go to the Kmart at Somerville, MA ever again. I hope they all close down.

I am pissed that they are closing. The Kmart in North Versailles is near me. I shop in Kmart all the time. There are thing I cannot buy online! I need to try things on before. I buy clothes and shoes. I won’t need my Shop Your Way card anymore because I will not shop online. The only thing I didn’t buy at Kmart was underwear. They were stiff and ran small. There has to be another store then North Versailles!

Store is misleading customers on sale prices. Signs say 85% off lowest prices marked but instead they go back and take it off the original price. When you point it out to them and other customers are agreeing with you and the manager is saying they don't care what it says to take it or leave it, I'll leave it. Went back in about 10 minutes to take picture of sign. They took a marker and marked out the discount on lowest price. Glad you are closing because if you weren't I will never shop your stores again.

I pride myself on starting my Christmas shopping as soon as all our gifts have been opened Christmas day. Being a family of five with not so great pay, I place items on layaway so I can get my family what they need and hopefully a few wants. But this year, they'll be lucky to get 4 gifts each. I always assumed by having layaway it meant the item I wanted would be held until I've completed my agreed upon amount, then it would be shipped to me. But not with Sears/Kmart. They failed to hold up to their own contract. They sold out of multiple items and decided to cancel my layaways without notifying me and NEVER returned my money. I've been fighting with them for 2 months until they sent me a check which made me ecstatic but behold, NO ONE, not even KMart could cash the check. The reason? They didn't print the numbers correctly on the check.

I bought two Halloween items on 11/6/18, tried to return them on 11/9/18. They refused my return because they are holiday items - which I bought AFTER the holiday. There is absolutely NOTHING on my receipt saying they would not be returnable, Kmart customer service just said "That is our policy." My receipt states items are returnable within 30 days. I feel deceived and they can make up anything excuse they want, horrible customer service. You lost a customer when you should be bending over backwards to keep customers.

I love this Kmart in Stevensville, MD 21666. I walked in the store on Monday, November 5th at approximately 7:30pm and the staff was outstanding. Ms. Kathy, the supervisor, and her entire staff in the women's department was extremely helpful, very pleasant, and knowledgeable of all of the products that I was interested in or just had questions about. I live an hour away and always find a reason to stop and shop at this Kmart whenever I am in the area.

For the first time ever I ordered from kmart.com. My mother wanted specific shoes that they carry. I ordered 2 pair of white as a gift. When the order arrived they were gray! Mom said she would keep 1 gray but really wanted white. I called customer service. I spoke to someone whose English was not good. After nearly 15 minutes he was able to send me a label to return the shoes. At this point he felt he was done, completely forgetting I had asked to get the shoes I had originally ordered. Once he figured out how to get me the replacements, we hung up, only to find he charged me $6 more than I originally paid! I am too frustrated to even call back and try to get a price adjustment. I hope the shoes actually show up and are correct. Never ever will shop with Kmart or Sears again. Absolutely ridiculous!!!

It is as if they put clearance items out, but don't really want you to buy them. I have at times had multiple clearance items at the register. The cashiers have to call a manager to get an override and do something in the register, press something like sale date. Sometimes the line can get backed up waiting for the manager and this can be very embarrassing, This has happened more than once in the Bridgehampton NY store. They need a better system for checking out clearance items.

Since July 17, when I placed an order with Kmart for a Bed-in-a-bag for my daughter, I have had nothing but aggravation! First, they sent my order to Florida and I live in Doylestown, Pennsylvania (with absolutely no connection to Florida!). 2nd, when August 16 came around and still no order, I had to go to a store and purchase another bed in the bag set (mind you I already paid Kmart $80 + dollars). Third, they told me I received my order which I myself tracked to Fl and had to tell them! It's now September 5, I have not received my refund and the company either texts me or calls me every day with questions!!!

Over the years we had received good quality and value from Kmart brand products and good service from the stores. However, in recent years there has been a steep decline in product quality with company policies that seem to run contrary to the interest of keeping customers. Maybe it's from nostalgia for the old days or perhaps misplaced pity or foolish loyalty, but it felt sad to see so many Kmart stores closing and sad to think about all the people who will be losing their jobs as the result. So, I made a "good-faith" conscious decision to buy a small piece of furniture from Kmart online. I was happy to see that the style and model of chest that I wanted was still available, and more so that it would be available for pick up at a local store the same day!

Have been a long time customer of Kmart and Shop Your Way rewards. As of recent, points earned have not been received, orders were missing items and after calling 6 times, was either hung up on or put on hold for over a hour with no return, after speaking with Shop Your Way customer service, there was nothing they could do about the 37.00$ in points I didn't receive, not the 12.00$ in points that mysteriously disappeared from my account.

I had placed an item on layaway over a month ago. I admit, I was late on last payment. According to my contract agreement on my receipt it states, "Merchandise would be returned to stock 7 days after due date." When I realized I had forgotten to make my payment, I attempted to pay it online. Their website is a joke so don’t bother thinking you will get anywhere on that thing. Anyway, so I called the store because I wouldn’t be able to get to the store to make the payment until 8 days after payment due date and wanted to see if it could be held for just one more day. Only to discover item was already returned to stock. I was told there is only a 5 day grace period. I said, "My contract says 7! I was also told 7 when I placed the item on layaway." The woman said, “oh, that was changed, but we never bothered to update the contract.”

I ordered 5 pack of tank tops from Kmart. Hanes brand. When I received package it was new but it was only for 4 Tank tops. I had to go to store and make an even exchange with correct item 5 tank tops as my order says. However upon the customer service reviewing my order I not only had to go out of my way to get this item but they charged me $1.15 extra to make the exchange. Next time I'll go to store to make the purchase. Saves me on shipping cost.

Bought 2 pair shoes online from Kmart (one from Kmart and another from Sears) and pick up in the store. When I wanted to return the items they did not accept the Sears item. When I try return to Sears they say the item is not from them. Now I am stuck with item. I will never buy from them online ever and will let everyone I know what false advertisement they do and trap people.

On June 7th 2018 I was shopping for a large TV at Kmart at 245 East Maryland in St. Paul. I was barefoot because I had just done a barefoot walk around the nearby lake. I live a barefoot lifestyle for health reasons. I was told at a Florida Kmart just weeks before that the company had no policy against barefoot customers. I talked to the store manager specifically about shopping barefooted. They were glad to have any customers barefoot or wearing shoes. I was looking at TVs at the Maryland St. Paul store, and a manager told me to leave the store immediately because I was barefoot. I asked to see that policy in writing. She said she would call police if I didn’t leave, so I decided to leave. I have shopped many Kmart stores all over the country barefooted, and always was greeted and helped without confrontation.

I have enjoyed having a Kmart in Norridge, Illinois. It is near my home and I buy a lot of clothing there. I would miss shopping online if it were gone, but regardless, they really need to make some improvements. A major problem is their in-store pickup; nothing is ever ready to pickup in a timely manner, even when the item is right there on the shelf. There was one time I ordered an item for pickup and it took 5 hours to get the email that the item was ready, all they had to do was pluck it off the shelf but it took 5 hours for that.

My wife bought over $200 worth of home essentials... Mostly new towels, washcloths, etc. to match a new bathroom remodel we did. My wife bought 2 sets of colors, one of which did not match the new color scheme. Additionally, we had one towel of the color we did like that was defective (when we unfolded it, it had several noticeable thread-pulls. Without attempting to defend our delay, I went to return the items 34 days after the purchase. Everything still had tags, everything was still in the bag, and I had the receipt. I was told that according to Kmart policy, I could not return them. I ask if there was anything that could be done. The person said no. No credit... No exchange... Not anything. Basically, I was stuck with these items.

Ordered 6 "room darking" shades that turned out not to be "room darkening" at all. Returned them almost 3 weeks ago. Kmart ordered UPS pick-up. Now I can't seem to get a refund. I've chatted with them at least 3 times, and they keep telling me that a refund will be deposited in 3 to 5 business days. As of yet, it hasn't happened. They are very difficult to get a hold of, unless you do the "chat" option. The last gentleman I spoke with, told me that they hadn't been received yet. I sent him a copy of the UPS tracking, and he still insisted he was right. Then he told me that he'd make an exception and refund my money anyway. Guess what? It hasn't happened.

I purchased a shapewear top for 19.99 and an underwear for 1.49 at Kmart. I had the receipt but I left the bag in the car and the ink faded so I threw the receipt away, anyways when I finally remembered to return the merchandise there was a new policy about returning merchandise, “If you lost the receipt then you have to find the same merchandise to be able to return your merchandise.” Well that was what Melinda ** told me.” She is the overnight supervisor. I told her, “Find it yourself.” You see there 4x is actually a 2x. Their panty just bought by mistake.

The online sales are awful. I ordered a set of glassware, it arrived, two glasses short, they were not broken, just missing. Was never resolved so I gave up. Then I stupidly ordered three sets of earrings, they arrived all broken up and mangled, now it's like an act of congress to return them. Really!!! I am beginning to see why they are going out of business. They used to be my 'go to' store. I think I am done.

My husband and I purchased a 7 piece Essential Home comforter set from Kmart 1/19/18. We were waiting for a beautiful bedroom set that we were waiting to arrive in a couple weeks. Once our bedroom set arrived a few days ago we put the comforter on the bed only to see it falling apart at the seams. Unfortunately for us we purchased it from a store that going out of business and all sales are final. I called the store and was told I need to contact the manufacturer and couldn't get any information for that. We paid $80 bucks for this item. I see why Kmart is going out of business. Had I read the reviews on their bedding I would have never made the purchase. KMART SUCKS!!!

I purchased a ceiling fan in 2017 and bulbs was not included, which I thought wouldn't be a problem and purchase bulbs from Home Depot, didn't match. I contacted Kmart store on 440 JC. The store manager is worst than the staff worker, he told me bulbs come with every ceiling fan, I told him, "Don't make a fool of yourself until you read box." He told me I had to order online and I called online and was told they will ship to store no charge. I still didn't receive the bulbs yet. I spoke with a manager in store 3459 and he said it not his problem. What do these people say time of interview? Unbelievable and I still don't have my bulbs and waiting for corporate to resolve this issue.

2 pairs of discounted PJ' purchased through Kmart online. Online hell!!! -- Including bait and switch --- price changes, error messages. After 20 hours of trying to deal with the online operation and getting to the end of the process -- the product for stated price is not available!!! Phone support lead to more HELL! Finally manager apologizes and gives a credit BUT 2 days later -- no credit is given! Again phone support. Supervisor, manager and waiting for hours. Phone support for .com hangups after long waits. -- Finally get manager -- manager further credits my account and more apologies. Afterwards the email received says that the CREDITS ARE ONLY FOR CANCELATION!!! BUT I NEVER CANCELED ITEM!!!