Kmart Reviews

Since July 17, when I placed an order with Kmart for a Bed-in-a-bag for my daughter, I have had nothing but aggravation! First, they sent my order to Florida and I live in Doylestown, Pennsylvania (with absolutely no connection to Florida!). 2nd, when August 16 came around and still no order, I had to go to a store and purchase another bed in the bag set (mind you I already paid Kmart $80 + dollars). Third, they told me I received my order which I myself tracked to Fl and had to tell them! It's now September 5, I have not received my refund and the company either texts me or calls me every day with questions!!!

Over the years we had received good quality and value from Kmart brand products and good service from the stores. However, in recent years there has been a steep decline in product quality with company policies that seem to run contrary to the interest of keeping customers. Maybe it's from nostalgia for the old days or perhaps misplaced pity or foolish loyalty, but it felt sad to see so many Kmart stores closing and sad to think about all the people who will be losing their jobs as the result. So, I made a "good-faith" conscious decision to buy a small piece of furniture from Kmart online. I was happy to see that the style and model of chest that I wanted was still available, and more so that it would be available for pick up at a local store the same day!

Have been a long time customer of Kmart and Shop Your Way rewards. As of recent, points earned have not been received, orders were missing items and after calling 6 times, was either hung up on or put on hold for over a hour with no return, after speaking with Shop Your Way customer service, there was nothing they could do about the 37.00$ in points I didn't receive, not the 12.00$ in points that mysteriously disappeared from my account.

I had placed an item on layaway over a month ago. I admit, I was late on last payment. According to my contract agreement on my receipt it states, "Merchandise would be returned to stock 7 days after due date." When I realized I had forgotten to make my payment, I attempted to pay it online. Their website is a joke so don’t bother thinking you will get anywhere on that thing. Anyway, so I called the store because I wouldn’t be able to get to the store to make the payment until 8 days after payment due date and wanted to see if it could be held for just one more day. Only to discover item was already returned to stock. I was told there is only a 5 day grace period. I said, "My contract says 7! I was also told 7 when I placed the item on layaway." The woman said, “oh, that was changed, but we never bothered to update the contract.”

I ordered 5 pack of tank tops from Kmart. Hanes brand. When I received package it was new but it was only for 4 Tank tops. I had to go to store and make an even exchange with correct item 5 tank tops as my order says. However upon the customer service reviewing my order I not only had to go out of my way to get this item but they charged me $1.15 extra to make the exchange. Next time I'll go to store to make the purchase. Saves me on shipping cost.

Bought 2 pair shoes online from Kmart (one from Kmart and another from Sears) and pick up in the store. When I wanted to return the items they did not accept the Sears item. When I try return to Sears they say the item is not from them. Now I am stuck with item. I will never buy from them online ever and will let everyone I know what false advertisement they do and trap people.

On June 7th 2018 I was shopping for a large TV at Kmart at 245 East Maryland in St. Paul. I was barefoot because I had just done a barefoot walk around the nearby lake. I live a barefoot lifestyle for health reasons. I was told at a Florida Kmart just weeks before that the company had no policy against barefoot customers. I talked to the store manager specifically about shopping barefooted. They were glad to have any customers barefoot or wearing shoes. I was looking at TVs at the Maryland St. Paul store, and a manager told me to leave the store immediately because I was barefoot. I asked to see that policy in writing. She said she would call police if I didn’t leave, so I decided to leave. I have shopped many Kmart stores all over the country barefooted, and always was greeted and helped without confrontation.

I have enjoyed having a Kmart in Norridge, Illinois. It is near my home and I buy a lot of clothing there. I would miss shopping online if it were gone, but regardless, they really need to make some improvements. A major problem is their in-store pickup; nothing is ever ready to pickup in a timely manner, even when the item is right there on the shelf. There was one time I ordered an item for pickup and it took 5 hours to get the email that the item was ready, all they had to do was pluck it off the shelf but it took 5 hours for that.

My wife bought over $200 worth of home essentials... Mostly new towels, washcloths, etc. to match a new bathroom remodel we did. My wife bought 2 sets of colors, one of which did not match the new color scheme. Additionally, we had one towel of the color we did like that was defective (when we unfolded it, it had several noticeable thread-pulls. Without attempting to defend our delay, I went to return the items 34 days after the purchase. Everything still had tags, everything was still in the bag, and I had the receipt. I was told that according to Kmart policy, I could not return them. I ask if there was anything that could be done. The person said no. No credit... No exchange... Not anything. Basically, I was stuck with these items.

Ordered 6 "room darking" shades that turned out not to be "room darkening" at all. Returned them almost 3 weeks ago. Kmart ordered UPS pick-up. Now I can't seem to get a refund. I've chatted with them at least 3 times, and they keep telling me that a refund will be deposited in 3 to 5 business days. As of yet, it hasn't happened. They are very difficult to get a hold of, unless you do the "chat" option. The last gentleman I spoke with, told me that they hadn't been received yet. I sent him a copy of the UPS tracking, and he still insisted he was right. Then he told me that he'd make an exception and refund my money anyway. Guess what? It hasn't happened.

I purchased a shapewear top for 19.99 and an underwear for 1.49 at Kmart. I had the receipt but I left the bag in the car and the ink faded so I threw the receipt away, anyways when I finally remembered to return the merchandise there was a new policy about returning merchandise, “If you lost the receipt then you have to find the same merchandise to be able to return your merchandise.” Well that was what Melinda ** told me.” She is the overnight supervisor. I told her, “Find it yourself.” You see there 4x is actually a 2x. Their panty just bought by mistake.

The online sales are awful. I ordered a set of glassware, it arrived, two glasses short, they were not broken, just missing. Was never resolved so I gave up. Then I stupidly ordered three sets of earrings, they arrived all broken up and mangled, now it's like an act of congress to return them. Really!!! I am beginning to see why they are going out of business. They used to be my 'go to' store. I think I am done.

My husband and I purchased a 7 piece Essential Home comforter set from Kmart 1/19/18. We were waiting for a beautiful bedroom set that we were waiting to arrive in a couple weeks. Once our bedroom set arrived a few days ago we put the comforter on the bed only to see it falling apart at the seams. Unfortunately for us we purchased it from a store that going out of business and all sales are final. I called the store and was told I need to contact the manufacturer and couldn't get any information for that. We paid $80 bucks for this item. I see why Kmart is going out of business. Had I read the reviews on their bedding I would have never made the purchase. KMART SUCKS!!!

I purchased a ceiling fan in 2017 and bulbs was not included, which I thought wouldn't be a problem and purchase bulbs from Home Depot, didn't match. I contacted Kmart store on 440 JC. The store manager is worst than the staff worker, he told me bulbs come with every ceiling fan, I told him, "Don't make a fool of yourself until you read box." He told me I had to order online and I called online and was told they will ship to store no charge. I still didn't receive the bulbs yet. I spoke with a manager in store 3459 and he said it not his problem. What do these people say time of interview? Unbelievable and I still don't have my bulbs and waiting for corporate to resolve this issue.

2 pairs of discounted PJ' purchased through Kmart online. Online hell!!! -- Including bait and switch --- price changes, error messages. After 20 hours of trying to deal with the online operation and getting to the end of the process -- the product for stated price is not available!!! Phone support lead to more HELL! Finally manager apologizes and gives a credit BUT 2 days later -- no credit is given! Again phone support. Supervisor, manager and waiting for hours. Phone support for .com hangups after long waits. -- Finally get manager -- manager further credits my account and more apologies. Afterwards the email received says that the CREDITS ARE ONLY FOR CANCELATION!!! BUT I NEVER CANCELED ITEM!!!

I ordered from Kmart.com from the telephone, since I did not have access to a computer at the moment. The item I ordered was $134.99 for a 420 Piece Mechanics tool set. The representative Tyler, then proceeded to order it from Sears.com where it is $229.99. Almost $100 difference! I did not notice until I got back to my computer. I called back and asked to speak to a manager. The person said I could not speak to a manager, they can change the price after the order, when charging your CC, because they are must be updating the price.

I went to exchange pajamas for a bigger size. They wouldn't let me without a receipt. Gone hung up on 3 times try to call. Corporate office gives you like 20 sale pitches. Then chatted to say I was SOL. Like I ever want to business there again. Kmart you're dying, and this kind of customer service, you will surely sink!

This is an issue that I have with both Kmart and Sears, so I'll be sure to share my frustration on both pages. My problem is not unique--Sears/Kmart messed up my order, took forever to resolve the issue, which then was ALSO messed up, which ultimately resulted in a second round of phone calls, emails, and complaints. The story is essentially this: I spent about $130 on several pieces of clothing that were to be given as gifts on Friday, December 15th. I ordered everything on November 20th, so that was PLENTY of time to receive everything, get them packed, etc. Well, because I had ordered so many things, they were shipped from various warehouses and came in 6 different shipments... which is totally fine! As long as everything got here, I didn't care in what order they arrived at my house.

I have had the worst online experience ever. Ordered dog food from the web page that said item was available in stock. That was not the case so I ordered one that the customer service rep said was available. Again not the case. I talked to at least 10 people including the corporate office who put me on hold for 23 minutes before I hung up. I was told by two different people to wait 72 hours or cancel and reorder, now if you don't have the item that I needed yesterday why would I reorder it? I will never ever deal with this company again... Good thing it wasn't a mom with a starving baby that needed formula. 72 hours is a long time to go without eating don't you think? I give this the worst rating ever.

I'm going to give one star considering there is not an option for no star. Completely aggravated with Kmart today! After 10 years of having $300+ layaways every year, I have never been so disappointed and won't be shopping here again! I went to pick up my second layaway for this year and have always paid at least one day late because I am from the Sacandaga Lake area and am unable to make it on weekends, just to find out they have returned my items to the shelf. With no communication of doing so and that they are no longer providing a 5 day grace period.

Do not order online. Pay more anywhere else. I ordered 4 pairs of jeans Black Friday. I was sent all wrong size. I called. They are now sending wrong color. I called again when I saw the wrong color on invoice. They said when I get wrong order I can just print out return label and drive to UPS to return order. I did not order wrong color. Their rep did. They also said they cannot honor Black Friday deal. I also ordered hand mixer which was not in box. They are being nice refunding my money for mixer not in box. But once again they are not honoring black Friday deal on mixer. I wonder how many Black Friday deals they are pulling this stunt on?

Tried to even exchange a shirt I bought where I couldnt find the receipt. I just needed a new size - that's it - the shirt had the tags still on - was never worn - no issues there. Their policy is NO returns or exchanges without a receipt. I recommend you definitely NOT shop here for Christmas as it will not be a pleasant experience if the gift needs to be returned. (Sears has the same policy - which is why these stores have no shoppers!)

I ordered a cookware set and received a sewing machine that cost 4 times the price of cookware. I returned the sewing machine and was told 3 times that I would get my money back in 3-5 days, still haven't received merchandise or refund. Really doesn't pay to be honest, should've just sold sewing machine & repurchased cookware. I have had a few bad experiences with Kmart & will never buy anything major from them again...

Ordered my son a Beyblade set online. Received the package today, only to find out they sent a Beyonce perfume set instead. Called customer service and spoke to a woman who I could barely understand. She insisted that my package wouldn't even be here for 4 more days, so I couldn't have received the wrong item yet. I told her that it was in not only in my hand, but that I had received a delivery confirmation email from them 2 hours before. She continued to tell me for the next 5 minutes that I was wrong and didn't have the package yet. I asked to speak to a supervisor and was put on hold. She came back and told me that her supervisor was too busy with other things to speak with me, but she did discover that I did indeed get my package. She then harassed me for 5 minutes about whether I was positive that it was perfume and not a Beyblade set.

I ordered two perfume sets as gifts. One arrived damaged. Since Kmart does not have an email option for customer service, I used the chat box. The "woman" I chatted with insisted on refunding me and reordering a replacement. I hesitantly agreed, but let her know I felt that was a lengthy and complicated process when she could just send the replacement. She assured me I would pay the same price for the replacement, as I got the original on sale. When she told me the refund and repurchase prices, they were different. So, I asked her not to replace the order. She then rudely ended the chat with me without any further explanation of what would happen next or a confirmation of any kind.

I bought a 7 piece bedding set for $80 3 weeks ago. I have been for the past 2 weeks trying to get the contact number for the manufacturer who makes it because the bedding came apart at the seam it I should say was apart at the seam. I was going to exchange but can't find my receipt for the life of me. So that's why I wanted a number for who actually makes it because I just want a new comforter!

I got some great deals by way of shopping at the Lake Havasu City Kmart. It was a magnificent experience, and I earned enough points in order to send a loved one a big box of Halloween gifts just as the Detroit City Horror Madness Rocktober events began. Sure, on the outside, it isn't glam, it isn't trendy, it's just the usual stuff. I found what I needed, and did not need navigation around the store. Nobody tried to sell me things that I did not want. I found paint for a contest submission, and got it in on time. Thank you Kmart.

First I'd like to start off saying that my credit card itself was compromised through Kmart/Sears! So unknowingly I go to the store buy things for my daughter's college dorm. And while I'm paying with my credit card they informed me my card is not working because it's been compromised. After an hour on the phone with them they finally give me my new card number and allow me to make these purchases. However it seems the cashier herself forgot to give me one of my tax so when I go home and unload I realize their silly things missing couple of plastic forks and knives. Couldn't cost more than five dollars in total.

I ordered two watches online at Kmart. It was two weeks and still no watches but my credit card was charged 42.00 for the watches. I had a hard time finding a Kmart number online to call, finally found a number and told them I had not received the watches yet and the representative, which sounded like from another country, which she was hard to understand when she spoke, said that my order was still processing and I would get an email in 24 to 48 hours about it. So I received an email within that time period telling me that they were having problems processing it and when it was processed it would be 8 to 10 day before I would receive the order.

Wrong items delivered twice - Ordered capris and received pants, called 5 times wants me to bring to UPS drop center, no way. I want a refund to my account, have UPS come back with a UPS pick up. They charge 7 dollars to customers, what a crock of ____. Called again for the return labels and they have the returns on the items I want to keep, ARE THEY NOT EDUCATED? Called to cancel credit card and was transferred 3 times, hung up could not wait for their stupidity. I want them to send me a check for the credits I should receive.

Back on May we order new trampoline. Ordered it Kmart online 6/1/17. I received email that the order is ready for pick-up. We went to the store they tell us that the order is not. 6/8/17 a reminder to pick up the order, 6/10/17 again to the store. Order is available for pick up since end of July. Till today I calling the customer service but not give me answers neither for the order or refund. Finally yesterday customer service sends an email that the order was pick up day 6/16/17. Are not how because I never when try many times to talk to the manager of the store but nothing no one in the store give me answers.

I was in line waiting and one of the cashier name Jennifer approach me and said "you only have 1 item. I can help you over here" and she rung up my item and I swipe my debit card and the receipt didn't print and she call other idiot like her and ask if my payment went thru their system and she said she need to charge me again and one of the stupid store manager name Sam, she approach me telling me that the first charged is gonna get drop and they will only charge me 1 time.

On 8/22/17 I placed an online order with Kmart for beach items. A beach umbrella, towel & chair. On 8/24/17 my package arrived (via UPS) but in it was 3 heavy cases of cat food & a gas can! I called customer service right away to tell them I received the wrong order. I was told by the customer service rep that my options were to return the box to a Kmart myself or take it to a UPS location for return and they would email me a label to print out. Really? I was in disbelief that they would make such a suggestion for THEIR error. I told them that I would do no such thing. Not only because they had no idea if I even had the means to travel to any Kmart... on top of the fact that the box was extremely heavy... but simply because this was an error on their part & they should take full responsibility & send UPS back to pick up the package!

My son and daughter-in-law received a bassinet as a gift for their premie. They had a boy and the bassinet was pink. They went into Kmart to exchange it and were told there are no exchanges without a receipt and the receipt has to be within 30 days of purchase. I told them to let my husband (pappy) handle it. He called corporate who told him no exchanges or returns without a receipt and it must be within 30 days. Both my son and my husband said the people they spoke with were extremely rude. So, I called the corporate office and asked to speak with the CEO. I was told "NO!" and hung up on. I guess there are a lot of unhappy customers out there asking for the same thing.

I purchased an item on July 17, 2017. It was my first purchase from Kmart. I attempted to return it with original receipt on August 17, 2017. When I arrived at the store I went directly to the customer service desk. There was no one there. After waiting 10 minutes I didn't see any workers anywhere so I decided to look around a bit. When I returned to the service desk I gave them my item and the original receipt. She said I could not return this item because it was more than 30 days. (It was actually 31 days). I asked if I could get a store credit. I was told, "No returns or exchanges after 30 days". I asked if I could exchange the size. I was told, "No returns or exchanges after 30 days". I asked if I could speak to a manager. She said "Nope. No returns or exchanges after 30 days". That was my first and last purchase from K-Mart. Beware of their strict return/exchange policy before you make purchases. I wasn't and now I am stuck with a top that does not fit me.

So yesterday I was looking for coupons because I really like good deals, and found one for free girl’s sunglasses at Kmart value of 6.99. The Kmart nearest to me was located in Desert Hot Springs California, I live about an hour from there but I was already going down there because my Mom had a doctor’s appointment so I decided to tag along. I've never been someone so depressing before. I walked through the doors and it reeked of stale pizza, dirty water, and who knows what else. It was just an unpleasant sight. The employees were not helpful whatsoever. I asked one lady where do I go to redeem my coupons and she said one thing and another said something else. Eventually I found the customer service desk where people bring their items back. After already waiting 10 minutes for someone to come and help me, I was told to go and get the girl’s glasses which were the value of 6.99.

Terrible. I went to my local Kmart with 3 tops to return with the receipt and tags. I was told two of them were not on the receipt, they were all on the receipt with the same numbers on tag and items. When this idiot at school scanned them in she claimed they weren't in there. I asked for a manager who said maybe it was that the receipt was cut off at the left but the numbers were still there. Then he asks her "Can you return them!" She says, "Not without some proof of payment." I guess a receipt with correct items isn't proof anymore if the ** computer system doesn't work is not proof enough?

I purchased a k-gro heavy duty 100' water hose 7-8 yrs ago, I kept orginal receipt and packaging. My hose failed so I took it to the nearest Kmart 50 miles from my house (my local kmart has closed down). It clearly states on the package and I quote ''backed by the ultimate LIFETIME warranty, if the hose ever fails at any time Kmart will repair or replace the hose at no charge, simply return the hose to your nearest Kmart with original packaging.'' Unquote.

Horrible experience, I am so mad, what is wrong with this people. I got an outside umbrella from them a little more than a month ago. Online order, wasn't what I wanted it to be, so I put it back in an original pack and decided to return it. I was shocked when they told me I can't do it, I was like 6 days late, ok whatever, so I told them to give me a store credit, DOUBLE SHOCK, they can't do it. How is this possible, never heard of such a thing. It didn't say on my receipt No store credit, we all so used to our regular rules, no return after some time, I kind of get it, but no store credit???

Since we don't normally shop with them, we had no idea of the issues Sears Holdings was having financially or with keeping items in stock. We learned after our experience. We ordered a $444.71 pool from the online site on July 6. We learned from UPS the order was damaged. We ordered a pool from Kmart on July 6. We learned on July 9th from UPS that the order had been damaged in transit. We checked our order through Kmart's website and saw the order had been canceled. We called the Kmart/Sears Customer Service Center on the 10th and asked if a refund had been issued. We were told it was and to wait "3-5 business days."

My mom bought my son a pair of Wrangler khakis and sent them to him at college. They was the wrong size. He left the tags on them. When he came home I took them to exchange them for the right size. Kmart would not exchange them. We didn't have a receipt. I would have shopped some while exchanging the pants. I will never go there again period. This is one reason Walmart has taken over. I would have had no problems there.

I purchased a Kenmore fan on 5/31/17. I didn't open it to assembly until 7/8/17. There were parts missing so I got my receipt to check out the return policy... 30 days. I called the store to see if I could possibly still return/exchange the fan since it was only a week over 30 days. No way.... they said... 30 days is it. And they seemed to say it in delight and offered no other solution for the missing parts. Just told me there was nothing they could do.

I'm writing this review because I read the other ones on here and some just don't make any sense. If you know there's a 30 day policy on returns then yes after 31 days they do not accept it. If you know that is the policy why would they bend the rules for you if it's not a part of the policy? I understand the whole customer satisfaction but some of the reviews are just common sense answers and I ask a customer even agree with them on not accepting it after 30 days. IT'S ON THE RECEIPT PEOPLE. Not a hard concept at all. Stop trying to get things done in your favor. If they bend the rules for you then they have to bend the rules for everyone else and that just defeats the whole purpose of having a policy then. Yes I have had a few bad experiences but I got them resolved.

I purchase my wedding rings with the Bellflower Kmart store. When receiving them on Wednesday evening after returning home, the rings were the wrong rings. I order the gold rings and they send me some cheap silver rings. I had no choice but to use the silver rings because the next day was my wedding. I am so upset. I can not wear silver. They make me itch. When calling the store they told me I had to have everything that came in the package, and my husband took the tag off the ring when placing it on my finger. Never will I order again. But I did get points from the rings so I have to use them. Then I am finished with Kmart. Going back to Walmart.

Today I tried to return 2 ladies shirts to the Kmart in West Orange, NJ. There was only one worker at "Customer Service" and I had to wait 1/2 hour for my turn. Finally, I attempted to return the shirts and they would NOT allow me to do it because they said it was 31 days past the purchase, and the limit was 30 days. I had the receipt and everything was in order, but they refused to take the shirts back. I explained that a family member had been in the hospital and I could not get to the store. So... the shirts ended up back home again and I will NEVER EVER go to Kmart or Sears again. They do not even deserve one star.

I shopped on 06/16/17 at 10:29 AM at store number 9528 at which time I purchased curtains. I needed more curtains for my windows because I didn't buy enough. I called to find out if they had more curtains in the store so I could go and get them. The Kmart representative put me on hold and went and looked for more curtains. She came back and said am I sure I bought them there because they don't sell that brand at Kmart. I said I am sure. She then put me on hold again and went to look again. She came back in about fifteen minutes and told me the same thing. At that time I told her I was online looking at the curtains that I bought at Kmart that they said they didn't sell. Unfortunately it was the same brand different model. I asked her if she could go to her computer and look at what I was looking at in the hope of resolving my problem so I could finish with my windows. She said, "I have to help a cashier" and she would be right there.

Apparently, Kmart's return policy is 30 days. I tried to return something 31 days after purchase and was denied. I had my receipt and item was unused and not damaged. I live 30 minutes away from Kmart so I am not always nearby to shop. I can understand not giving cash back but not be given at least a store credit is unacceptable service. If I was given my refund I would have proceeded to shop in the store and would have spent way more than my $17 return! I will happily shop at Target or any of the other hundreds of store I can choose from. I will be taking my business elsewhere. In this competitive market Kmart needs to reevaluate their policies!! Absolute worst customer service experience!!!

Too long to explain here but do not waste your time and money buying at Kmart.com. We purchase a nice patio set table and chairs. My husband spent 8 hours putting it together to find out 3 weeks later that was rusting already. They have lied to us that will pick up, making me wait for hours in the phone lying that are "processing the return." They made me wait and wait until made me hang up. They use foreign companies to process the purchase and returns so they are the worse and they do not care at all. Please, please buy somewhere else. Here are items we purchased and are junk: Marion 6 Dining Chairs in Brown. Marion Dining Table 028W008835395001. Marion 6 Dining Chairs in Brown ITEM NUMBER 028W007566323001.

Bought a boat trailer wiring adapter. Was a month, or so, before I actually got around to taking my boat out, and using the adapter. Had problems with my trailer lights right off but was unsure what the problem was. A couple of weeks later, I checked them out and found the adapter defective. I took it back, with my receipt and was told... "SORRY, it's past the return date. They basically just told me I was stuck with it... with NO refund, NO store card... NO nothing, except "we are sorry... corporate policy". I talked to supervisors, the store manager and the customer service number they gave me to call. All with no resolve!

Store: 7749 250 WEST 34TH ST. 1 - I bought some 3 bags of pretzel bites and when I got to the train I noticed the bag I opened had a huge holes and when I looked at the other bags they also had holes. Called the store because I shop all the time and they told me I can return it. Hello why would I do that for 99 cent. The manager then asked, "So what can I do to help you". I said, "For starters check your inventory" and her response was, "Thank you for letting me know".

On 4-29-17 I bought a King Bed Comforter 7 piece set for $87.99 and many other items totaling $299.79. I have had the Comforter on my bed for 3 weeks. I noticed yesterday 6-7-17 the seals are tearing apart. I live alone so the item is not in a high traffic home. Today 6-9-17 I took it back to Kmart and was told since I did not have the original package and 30 days is all the warranty it for expired. The clerk was rude and said that's their policy, I was not informed of their policy until they got my cash. Kmart have you ever heard of Due Process. I will never purchase another item from Kmart, Sears, or any company associated with them. I am glad you're going belly up.

On 4/21/2017 my wife placed an online order of bar-b-que grill as a surprise gift for my birthday (4/29/2017). She paid for assembly of the grill at delivery at the time of purchase. On 5/8/2017, an attempt was made to deliver the grill un-assembled. The delivery driver told me "It will take too long to put it together". I told him my wife paid to have the grill assembled at delivery. He responded, "I asked my supervisor if the grill needed assembly before delivery, he said no". I asked the driver when could the grill be assembled and delivered? He told me, "Tomorrow". The grill never left the back of the delivery truck. It was as close as we got to receive our order.

Kmart return policy is 30 days. I bought something on 4/27. Found out on 5/27 they was the wrong shoes for my new job. Kmart are not on every corner like they use to be. It is 35 to 45 mins. away. So I decided to take them back on 5/29. They told me I was 2 days too late and it is nothing no one can do. I can understand I was a week late but 2 days really. I am a customer for Sears not so much Kmart. I ask if you are willing to lose my business for 67 dollars and your business is already having a hard time. So now I not only done with Kmart I am done with Sears. Customer service is everything.

Years ago Sears hawked the comical but hypocritical axiom "The customer is always right!" For the longest time I not knew Kmart was a SHC subsidiary and was the retailer closing all those stores. Their Return policy is actually cruel. Kohl's is a bright day to spiritless night's difference, and they will take your returns any time or reason. Anyhow, I can't verify other Kmarts' bleak & black but the one I've tripped into many times enough was notably decrepit, mainly morale and happy factor wise. They got the price wrong again, still no POI, not even the check we could read the screen! Then I was double scanned. There's gotta be a better system for getting through the price override stickers because so much time is wreaked.

I was denied a return because it had been more than 30 days. It had actually been 45 days. I had the receipt and the item still had the tags and the original packaging. It clearly could have been put right back on the shelf. The employee was quite rude and did not even offer me store credit. I am never heard of a retail store that is unwilling to listen to or work with the customer to satisfy them. This is very poor customer service.

Terrible checkout time. Waited over ten minutes in line for 2 items. Got to the register only to find they didn't ring up correctly. I left without buying anything. This is the only store in Johnson City that seems to not want your business as they make it too hard to buy anything.

I purchased these curtains at Kmart and as any other person I hung up my new curtains. When it was time to wash them, I followed the instructions for care and upon removing them from my washer the material completely fell apart! Very disappointed, I made an attempted to return this to Kmart with no success. I did not have the receipt because as I put up my perfect curtains I didnt expect the material to ruin in the wash. Kmart manager in the Farmingville NY store did not want to assist me at all. What do I do now? Spent 60+ $ and I have had no help. Not even offered a store credit. HIGHLY DISAPPOINTED how I was treated.

I was mattress shopping and decided to go to Kmart. I stopped in two locations yesterday evening. The Constitution drive location and Fordham drive both are in Virginia Beach. The 1st location when I was in the electronics department asking about the mattress leasing. The clerk stated that they don't do leasing on mattress though they have little signs posted on the mattress that say layaway, lease or credit providing ways to purchase. Though I didn't bother to question him cause it seemed that he was more interested in fixing shelves than attending to customers needs. On my way out I did see a manager and asked her about the leasing. She stated pretty much the same thing that they don't offer leasing on mattresses.

I purchased 4 items online for my grandson. Two did not fit. I followed THEIR directions for return and affixed THEIR return label on the package. I then paid 8.65 for postage to return the items. A few days later, the package was returned to me as undeliverable. I called several places. They had a very difficult time finding my order info AT ALL. Finally, after much effort, someone told me he would send me a return label and I would not be charged for the postage. The label never arrived. Finally, I decided to donate the items to charity rather than deal with this company with NO customer service. I did receive further communication in the form of email and phone call even though I made it clear I did not want anything further from them!!

My son received a winter coat for Christmas, which was too small. About a week after Christmas, I tried to exchange it for a larger size, and was told I could not do it without a receipt, even though ATTENTION is clearly a Kmart brand, and they had the larger jacket in stock. My sister-in-law finally located the receipt for me, and I tried again to exchange the coat, but, by now, the larger size was gone. This time, I was told they would not take back the coat, for exchange or store credit, because it was past the 30 day limit. Most stores extend that for holiday purchases, but Kmart. The coat was bought on 12/9/16, on a receipt totaling close to $400 in purchases. Is Kmart that close to being bankrupt that it can afford to piss off a customer dropping that kind of money in their store? I will make sure to tell everyone I know to NOT shop at Kmart or Sears, which also has this ridiculous 30-day return policy.

My wife bought a pair of boots but when we got home she found that she could not walk in them due to the boots heels being too high for her. We tried to return them, (with valid receipt) but we're informed they would not take them due to a thirty day return policy. (We were one day past the thirty day policy.) We understood that and inquired about a gift card? We were once again denied. We accept the rules of Kmart return policies but we're taken aback by the associate's disposition.

Kmart Pharmacy has given excellent service to me and my family. Prescriptions are filled and waiting for me when promised. Even when they have to order the medication, the delay is minimal. The Pharmacists are very helpful, exceptionally knowledgeable, and very pleasant to interact with. My pharmacists at Kmart are the best. They call and let me know when it is about time to renew my meds.

Kmart has shown to be somewhat higher in price for most of our drugs, but for the convenience, the rewards points and extra dollars we get back, we've decided to stick w/ our local Kmart. The pharmacists are always willing to discuss issues w/ us and we've sort of become "friends" if you will. They are always available to answer my RX questions as well as general health info. I'm confident in their advice and knowledge. They are expedient, courteous and so generous w/ their info.

January 5th I purchased 2 Christmas tree storage bags for $8.99 each. Both artificial trees fit into one so I tried to return one. Elly, at the customer service was so rude and nasty you would think I was trying to steal her purse. "We don't take Christmas items back after Christmas," she snarled like a hateful old bag. I don't consider a storage bag purchased Jan 5th a Christmas item but fine... Had she have said, "Sorry, I can't take it back," and been halfway civil, it would have been forgotten about. It's the nasty attitude that will keep me away from the store. This store must really be hard up for help. I live a mile from Walmart so I don't care if this Kmart closes like most of the others.

First I just want to state that the communication between Sears and the third party delivery company they use is seriously lacking. Kmart/Sears, failed to communicate with the delivery company that I purchased premium delivery service that pays for the item to be brought up to my apartment and brought inside. The total delivery cost was nearly $230 and the futon was $299. Clearly I am going to have expectations when I am paying this much for delivery, basically that it will in fact happen. It did happen but after a week of phone calls, unwanted stress, feeling like I had to defend my purchase of delivery service and so on. At one point, the delivery company initiated a three-way call with Kmart/Sears to verify that I had in fact purchased the premium delivery service, evidently my insistence was not enough.

I did a lot of Christmas shopping at Kmart a couple days before Christmas. One of the bags containing 2 pair of pants were not included when the sales clerk handed me all my other bags. I did not know this until I opened the bags & went through the items to pack the presents. I came down with the Flu on Christmas day & was diagnosed with influenza A the next week when I got far worse & told to stay in the house and stay away from others as I was contagious by the doctor. I was extremely sick in bed for weeks. I called & explain this dilemma to the store & was told to bring the receipt into the store so I told them I would when I could when not as sick.

I paid for the set online, which they said they had the item in stock. I have no item, no refund. I paid for it January 2, 2017 it's January 9, 2017 still no refund to my account. I talk to several at Kmart about the situation. I will never shop there again and would suggest no one else shop there either. I understand why they're going out of business. Next step calling BBB on Kmart.

Kmart has a hard and fast, un-movable 30-day return policy. However they have nerve of counting online purchases from the date of the order NOT the date it was received by the customer. I waited over a week for my delivery yet when I went to return it I was told it was the 32nd day. WHAT? I in fact was 5 days before their deadline considering when I had it in my possession. This was during the holiday shopping time frame. Most retailers extend the courtesy of a bit more time to return. Nope not Kmart. Ludacris.

I placed an order for 5 items in late November that were all listed in stock. My PayPal account was immediately charged for the entire amount. However, about an hour later I received an email saying that part of the order was OOS and they automatically readjusted which items I would be getting and the amount I would be charged, without my prior authorization. I decided to pickup the remaining items as I did want them even though they basically cancelled my original order made a completely new one without my consent. I contacted their customer service to confirm I would be getting a refund and they said I would get one within 7-10 days. 10 days later, no signs of a refund.

Customer service is non existent these days. I went in Kmart.com and put a trampoline on layaway. I paid the layaway off 12/09/16. I come to the store to pick up my item and they can't find it. A huge trampoline is somehow lost! But the crazy part, they don't tell me they can't find it. I wait 45 minutes and no one says anything to me. I finally got tired of waiting and ask for my receipt back to pick it up later. Now someone wants to tell me they can't locate it. I left the store and called corporate. The "customer service" rep hangs up on me three times. I finally file my complaint and ask for a call from the district manager.

Tried to return a toy that was purchased for my nieces birthday. I decided on a different toy but when I tried to return it to the Kmart store the clerk said "you can't return this. It's been longer than 30 days." When I questioned her she only kept telling me it's store policy. I had a receipt and it was not opened. So I am stuck with a toy I have no use for. I see why Kmart is failing and they will be completely out of business with company policies like that. I WILL NEVER SHOP AT ANOTHER KMART AGAIN!

I order during Cyber Monday and it was stated that if you ordered from the Cyber items you would only have to spend $30.00 for free shipping. I did that between the two stores and my order came to over $45.00. I ended up paying over $60.00 as both stores charged shipping. Then the Sears package did not have an item in the box that I ordered. It was for $8.99. I called Sears and the woman said she would send it out but it would cost me another $5.00+ for shipping. I told her never mind, just cancel the items and return my money to my account. She said it would be about 3 to 5 days. I just got an email today and they said they are returning $6.34 instead of the $8.99 and that it would take 3 to 5 days. I lost over $20.00 on an order that was supposed to be a "Cyber Monday" sale. That is a lot of money. I WILL NEVER EVER DO BUSINESS WITH KMART OR SEARS AGAIN.

I recently ordered several things via Kmart's site that came from both their warehouse Sears. I placed my order, and their system charged my order by the location it was coming from--making about 6 or 7 separate charges for the SAME order. Naturally, my bank SUSPENDED my account due to suspicious activity after they charged me five times. I had to call my bank twice and sit on customer service chat with three different Kmart reps for about two HOURS, and in the end all they could tell me was "try your order again in 24 hours" after trying to charge my card again about 10 times. No apology for this. No nothing.

I ordered stuff online on black Friday. They offered free shipping. Half of my items were shipped. The other half never left Kmart facility! Now they can't ship to store for pickup because it's been 8 days. Now they want to refund and start the process all over again, but what about the sale price? They also left the apartment number off the shipping label which means it needs to be picked up through UPS! Nothing about the dealings with this company has been pleasant and just know that when you order through the website, you are only MAYBE purchasing something since they don't guarantee that they will ship it out.

I purchased a ride on battery operated train for my son's birthday at Kmart.com. I knew I shouldn't have ordered from here because I have had many issues with past orders, but this was one of 2 stores selling this item. So next day I received the email showing it has shipped. Couple of days later I get a tiny box from Kmart. The shipping label is correct but inside is a Christmas decoration and not my son's gift. So I look at the packing list and it is someone else's order/receipt. I immediately call customer service and the rep wasn't even apologetic even after explaining my order is a gift. She could not explain where my item was and all I could do was be sent a return shipping label and be responsible for dropping it off at UPS. I was told that I can have a second train shipped but I needed to give them my credit card for a second charge.

I received a shirt that was missing a button, the type of shirt it is cannot be worn without looking goofy with a missing button. I called them and spoke with them on the phone and they would not correctly resolve the issue. They would not send me a non damaged item and when I asked if they could at least pick up the item for a return since I have no way to return it, they wanted to charge me $7 to return a shirt! In the past I have ordered from here all the time, but this experience has turned me so off. How could they send me a damaged item and not resolve the issue?!? STAY AWAY! I am NEVER shopping at Kmart/Sears again! They don't deserve the service!

I made an online order which contained big and small items so I opted for the 5 minute in vehicle service. I received an email stating my order was ready for pick up. I arrive at the store and they said the order is in, but no items were listed. I showed them my email itemized receipt. They wrote down the items and had a staff member look for my order in their "pick up" compartments. She barely looked through the items and went about her business again without communicating to anyone that she stopped looking for the items.

I order online Wrist Blood Pressure Meter on Nov 10. I was able to use $15.00 in reward points, so my purchase price was only $8.58. Pretty minimal compared to what I was buying. That was until I received notification that my order will be ready to pick up by Nov 21 at Sears Store close to my home. I was at Sears on the expecting delivery date but my surprise was that they do not have any item for me, also I was told that my order does not exist. I contacted customer service to be told that my order was delivered by UPS since Nov 15 at Sears Store. I went back to Sears with the print information from Kmart where state that the delivery was received by one of the employee, but I get the same response that they do not have any delivery.

I purchased 3 items online (newsboy hat and two pair of boots) for a bargain price of $18.77. I was able to use $15.00 is reward points, so my purchase price was pretty minimal compared to what I was buying. That was until I received notification that the hat was out of stock. However, when I received notification that my boots were ready to pick-up the price I was paying was the same amount-$18.77. What happened to the hat charge that should of been taken off? I contacted customer service to be told the hat was out of stock and my debit card had been charged the full amount.

Purchased a set of glasses at local K-Mart store. Shortly thereafter my wife had to be admitted to the hospital and I had no time to check the glasses. Upon her release, I looked at the glasses and discovered they were defective (sharp edges and malformed shapes). Brought the glasses back to K-Mart the next day and was told I was one day too late to return them. Explained the situation and they would do nothing. Called K-Mart corporate "customer solution department" and they also told me tough luck. Will never, ever shop at a K-Mart store again They treat their customers like trash.

Previously when I bought clothing online fulfilled by Sears, I could return to the Kmart store in a nearing town. Mind you. I went twice to try and return 2 items and could not even with the order number. I like some of the clothing but to make 2 trips 30 miles or so away and to be told no return except in a Sears store (even further) I will not be ordering Sears online and probably will not patronize that store anymore. Highly disappointed in Kmart/Sears.

I've purchased several items from bedding to clothing and rugs at Kmart. Every item has an awful perfume smell that is sickening and hard to wash out. Most people don't know that perfumes whether it be in detergent or lotion or whatever, is made from toxic chemicals. Some people react to these toxins more heavily than others and I happen to be one of those people. I won't shop where toxins are in every department and in every item.

Unfortunately, the website did charge me, but not only it charged me it twice charged my account. I did not receive any products from this online transaction. I did not receive a confirmation email or a order number. The only proof I have is my bank statement.

I purchased a gold bracelet. It broke after 30 days. I called the warranty company. Every rep have me a different response when handling the claim for example: cancellation of the plan, a gift card, a refund. When I asked to do any of the aforementioned I was refused. I called my credit card company. I am disputing the charge. I will take the item back. I live over an hour from a store. I purchased a bracelet before from Kmart. It broke and I lost it. Junk and zero customer service.

$220 for shipping and won't be arriving for 2 weeks after. They promised ship date. I called customer service and an indian ** in india refused to let me speak with her manager and then hung up on me. I will never buy another ** thing from Kmart.com.

The Kmart store in Stevensville, MD is the worst store I've ever been forced to purchase from. Without going into a 5000 word diatribe I will summarize it as such; filthy, smells, they never have what you need, plants are half dead, staff seem miserable and despite the lines being short it still takes FOREVER to check. It's beyond words.

I ordered an art set, my order was canceled because they didn't have it available. Their website was showing it available so I called customer services and I was told it was a computer error but the set was available. I submitted a new other and two days later I got a new E-mail stating the order was canceled because the set was unavailable. I called customer services again, I was told the same thing. The customer service agent asked me if I wanted to place the order but I will have to pay $8 more than what it was. I decided not to order from Kmart anymore.

I purchased a combo pack of hp ink cartridges roughly 3 weeks ago. A few days ago I replaced the old cartridges with the new cartridges I purchased at Kmart. My printer kept reading error and wouldn't let me print. Yesterday I took the cartridges back to Kmart to exchange them for a new set. I talked to a lady in customer service. She says to go get another box and we can exchange them. I bring back a new box. She says "do you have your receipt?" Didn't keep my receipt and I paid cash! She then tells me she cannot exchange the ink because I have no receipt and I didn't use my debt card. Ink cartridges aren't cheap! Talked to the manager. She said the same thing. I was so pissed off!!! I now have ink cartridges that are no good to me and out $40. This store was so uncaring and never apologized. DON'T SHOP AT KMART!!!

I purchased a pair of boots for boot camp type training. I brought them to my supervisor for approval. I was told they weren't what they wanted. I went to return them on day 32 and was refused. I contacted Kmart customer service and they were no help. They just kept reciting the 30 day policy from a book. We can't override it. I asked for a supervisor. He couldn't help either. I asked for his supervisor. She doesn't speak to customers. I have to travel over an hour and fifteen minutes from work to get here. I am livid. Nobody wants to override the 30 day policy for being 2 days over. Now I'm stuck with a pair of $45 boots I'll never wear. This is horrible customer service. I get having a policy in place, but to not be willing to override it for a loyal customer for going 2 days over? I will never shop Kmart or Sears again. Walmart treats their customers better!

I used to shop a lot at Kmart. I spent a lot of money there through the years. I ordered train pajamas for my toddler train enthusiast last new years. I went to Kmart to pick it up and when I arrived home realized they had given me someone else's order! I drove back to the store. I have young kids so this is not an easy feat for me. The cashier was completely unapologetic, began blaming me for not checking in the store. A simple apology would have gone a long way. He progressed into the rudest behavior I have ever encountered in retail - and I used to be a retail manager. I let him know his behavior was unacceptable and I would be complaining about him to corporate. Another worker nearby began huffing about me and how she was going to beat me etc... The manager came but he was a trembling little man who seemed terrified of these thuggish employees. In no way was he qualified to be their manager.

I have purchased 17 pairs of Basic Edition's women's ankle denim jeans made in Bangladesh from several Kmarts. They had a bad odor to them so I washed them before I wore them. When I wore them, my body broke out in a bad rash. The odor got worse after I washed them. I washed them a total of 26 times and hung them on the clothesline. I used Tide, OxyClean, vinegar, and Arm and Hammer baking soda. None of the products could get rid of the odor. I kept 1 pair and took the rest back to the store.

Whynotleaseit is a horrible scam, a predatory lender. Don't use. It's not a lease to own, and some items you cannot return so you lease an item for 18 months after which you must buy the furniture/item at an inflated price or continue for the rest of your days to lease. After the first 5 months you can do a buyout but again it's an inflated price. Don't get caught up with this company. You end up paying $2,700 for an item only worth $700! KMART employees do not explain the lease, they probably don't even understand it. Predators, shame on you KMART for allowing WHYnotleaseit to take advantage of your customers! Especially my clients on fixed income. Sad!

I ordered a fry pan the end of July, it was shipped to the store here in Ocala. I went to pick it up and could find no one to wait on me. After a half hour of running from one side of the store I left and complained to Kmart. They were very nice and shipped another one to my house and sent me another bill for the fry pan. I called them and explained to them and they said credit memo ** had been issued and my credit card would be credited. 45 days have passed. Can find no one to speak with this at Kmart.

I've been dealing with this nightmare for weeks. Everything from the website cart to the real issue of my refund. I will skip most details and just tell you that I did place an order. I only got part of that order. Here comes the confusing part. They also sent me someone else's order. So in order to receive my refund I must send back the other person's shirt. (SO I HAVE SOME RANDOM LADY'S SHIRT AND SHE APPARENTLY HAS MINE. KMART SHIPPING MIXED THEM UP.) Okay, no big deal but not my mistake.

Ordered 2 boys jackets BOGO online. Order was processed & credit card charged. After order was shipped I received an email with a tracking number and receipt for 1 jacket & statement that 2nd jacket was canceled. Reason for cancellation was item "out of stock". Did not get an offer or opportunity to either cancel entire order or substitute another jacket before shipment, and Kmart sent half the order, "sorry too late to cancel, already shipped." Spent 2 hours on phone with Kmart customer service. No help and no satisfaction.

I could not have had a worse shopping experience. I was ecstatic to pick up what I thought would be 2 darling chairs for my kids only to have the most detestable experience in the Herald Square store in NY on Wednesday, August 17th. Not only did I wait beyond the 5 min guarantee for my pick up (actually twice the time) I was handed a flimsy bag that was awkwardly stuffed with my order. When I asked to inspect the bag the associate cowardly walked away. Upon removing the items from the bag to my surprise it appeared as if the merchandise was dragged across the floor and covered in some type of animal feces. I was floored! These items belonged in a dumpster not posted online for a bargain shopper like me to waste time adding to cart and hiking to pick it up in person since delivery was unavailable.

I bought two pairs of Everlast Tennis shoes. One black pair and one white pair. Just 3 months later both pair tore on the sides. I bought a 1/2 size bigger than normal so I know it wasn't that they were to small or narrow. Kmart won't exchange this faulty merchandise because it has gone past the one month mark. My question is should I have taken them back one month after purchase just in case they fell apart, because obviously I wouldn't have known that was going to happen.

I bought a Bissell carpet cleaner on layaway from Kmart. I didn't open the box right away because it was in the winter when I picked it up, and didn't need to use it. When I finally opened it, I discovered the machine had been used. The brushes had carpet remnants and pet hairs, the cleaning fluids were opened and used, and parts were missing. Neither Bissell nor Kmart will replace it with a new machine. Kmart said it's after their one-month period to return something (not really returning something, just want a new one that I should have expected to get), and Bissell originally said they could help but then decided I needed to resolve it with Kmart. It's been back and forth like this for a month now. Can someone help me here?

I purchased items for Father's Day on June. I was not able to return to the store to exchange items that did not fit until July. Had my receipt and tags still on. Same item still on shelf at same price yet I was denied an even exchange for size because I was told my receipt expired after 30 days. It was 5 days later. I WILL NEVER SHOP THERE AGAIN!!! I asked what if I came without a receipt? Same! No store credit. No even exchange. Outrageous!!! Last year I had bad experience with Sears. Now Kmart. Seems the yahoos making the policies for the dually owned companies are idiots!!! I'm done with both!!

On May 19, 2016 I bought several items at the Kmart store in Honesdale PA which is over a hour from my home in NYS. I had a blouse previously (Jaclyn Smith) that fit perfectly - a large. When I returned home with the new one, it was the same size but was too small. I was not able to return there until July 3 or July 5. I was told they would not give me a refund or allow an exchange because it was over 30 days. I have done a lot of shopping at this store and like the Jaclyn Smith design and colors. This item was not on sale and I would have probably bought a few more items that day if I was able to exchange it. It's not my fault that the item was mismarked for size. I will no longer shop at Kmart. It was one reason that I did shop in Honesdale PA and now other stores will also lose my business because of this policy. This store was always clean, staff was efficient and friendly.

I had a layaway at a Kmart in Ohio that closed down. The staff said my refund would be mailed to me. That was in May, it is now mid-July. When I call customer service, I am told that Sears Holding handles that. When I call them, I am told there is nothing they can do and that it has been sent to the District Manager in May. This is $200, not a lot to some, but still my money. I have 7 grandchildren and both me and my daughters have done a lot of business at Kmart/Sears and that is going to change. The customer service is very poor and I am still out $200.

I purchased a 4-pack of life vest on June 15, 2016. Later in the month while cleaning out my garage I discovered that I already had life vest and didn't need the ones I purchased at Kmart. I took them back to Kmart on July 17, 2016 and was told that they had a 30 day return policy (I was there 2 days too late). Even though I had the receipt and the package of vest was unopened and unused they refused to refund my money or to even give me a store credit for the purchase. There was simply no discussing it with anyone. I was told the computer/register would not even acknowledge the sale since it had been over 30 days since the purchase.

For a long time I shopped at KMart and enjoyed doing that, but after about 10 visits, they decided to play games with me and DECLINE my valid Visa Debit Card and they knew I had adequate funds in the bank as I showed them my most current bank receipts plus my current month's bank statement. I'm a very honest person and would NEVER cheat anyone and I ONLY use my debit card when I have sufficient funds to cover all of my store purchases of course. This was very embarrassing for me on all my visits when I attempted to purchase things from that store. I refused to go to my bank and get cash just to pay them. I don't like to write checks for a number of reasons. I don't have any credit cards either so that was not an option.

I purchased 5 pair of capris on 29 May 16. I didn't try them on at the store and when I got home, I found out they didn't fit properly. Yesterday was the first opportunity I had to get back to the store. I shocked when they refused to return or exchange my items even though I had the receipt and all tags were still attached to the clothes. A 30-day refund or exchange policy is ridiculous and not customer friendly. I will not shop at Kmart any longer and now understand why they are on their way out of business.

I purchased 2 storage beds for my children using the layaway program. I didn't pick up the beds and time and was told the refund would be sent minus the cancellation fee. This never happened. Kmart lied and said that I picked up the order and stated that they didn't have video footage of this or a signature of me receiving the product. I've called the store and Sears corporate and have had the situation escalated. I still have not received my money back or the beds. I was told there is nothing they can do. This is unbelievable. The store manager will not return a call or speak to me when I call. Can someone please assist? I am at a loss. This is the worst experience ever. I work too hard for my money to be mistreated and scammed by a company.

The worse customer service. The managers at Hagerstown, MD are rude and horrible with their customers. Months of an issue with dishes and still no resolution. Lie upon lie and rudeness. Wouldn't give me contact information for the district manager. And to contact corporate is a joke. They do nothing about anything. I don't know why they even have a customer care. And I am sure the stores know this and that is why they treat customers any way they feel like it cause they know corporate doesn't care. I am done and won't shop there anymore.

The Kmart in Lansing, KS has always been a terrible experience for me. The head manager, Glenn, was very rude to me. I was talking with an employee and he told me not to distract his workers and leave if I wasn't going to buy anything. As a customer, this treatment was unacceptable and I did not want to go back. My friend was also harassed by an employee named Victor. My friend was underage and Victor was insistent and hitting on him and attempting to show him his privates. I heard Victor was reported for another incident, but Glenn did not fire him due to lack of evidence. Victor still works there. Please protect your children. This is the worst store I've been to.

Here's the deal - I purchased a bathing suit and shorts for my 14-year-old as we were going on a cruise in May. My husband and I were getting married on one of the islands. Before we left, my daughter tried on the clothes but they did not fit. We did not have time to return them between planning ceremony and working 2 jobs. Once things settled down after returning, I attempted to return the items. I have the receipt, the clothes are immaculate with original receipts still on them. Because it is over 30 days, they will not accept the return regardless if you have a receipt or not, and if you do not have a receipt, don't even bother going to the store even if it is only.

In the spring of 2015 I needed a lawnmower and made the mistake of buying one through Kmart's lease program. I don't have much money as a single mom so I chose a basic model that was marked at $206.99. The process was convoluted and confusing and nobody seemed to know how to do the paperwork or ring up the purchase. Then AFTER I had done the paperwork, they told me I would have to make the first payment right then. I just about walked out but a second manager came over and talked me into going through with the purchase.

I was cheated today at Kmart. I placed a washer and dryer in layaway on 5-21-16. Due to the fact car broke down and the cost to repair it ran into my budget I had to cancel layaway. I put $30 down. I knew cancelling the layaway would cost me a $10 layaway fee. Because that and only that was explained. I was charged $10.70 layaway fee and $19.30 cancel fee which took the whole $30. It wasn't even explained to me prior to completing the cancelled transaction. I was told this while waiting on my??? and cashier telling me "thank you". Had I been told beforehand I would have left it on layaway and tried another way to come up with money to get it. Very disappointed in service and the way I was done. I'm a sick person on a very tight budget. I don't have money to just give to a store. Thank you.

I was shopping at Kmart in Steger, Illinois on February 8th, 2016. I found a cub spring jacket that my husband would love so I purchased it early for his birthday on March 14 to ensure that they still had his appropriate size. I used my Sears charge card to pay. I also bought him 2 other sports shirts as well. When I gave it to him on his birthday it was too short in length, so I went to possibly exchange for another size or get some more T-shirts instead. I was told I only had 2 weeks to return the jacket after purchase! Totally ridiculous. I assumed your return policy would be either 60 or 90 days with a receipt just like any other stores in the area. Wrong! I said "Then can I have store credit to do more shopping here?" She tells me no. I ask "Well what if I didn't have receipt could I get store credit?" She says no again. I ask "What if it was gift send to him with no receipt, could I make the return?" She says "We don't take anything back without a receipt."

This is a very late posting, but ever since my frustrating Christmas shopping experience with KMart and continuing getting their annoying emails, I just felt compelled to write. Over the 2015 holiday, I purchased three plush Minion dolls. Received them, no problem. My husband asked if I could order three more to give out as gifts to some friends of our children. So I ordered three more. That is where the problem started. I saw the driver of our package leave a box by our gate. Walked up to get the box, opened it, looked inside, and there were only two out of the three Minion dolls inside. I called KMart, after figuring out who to call, and finally got a customer service rep that I could barely understand. She was very polite, but it was very frustrating as a customer because trying to get another item shipped was so ridiculously complicated that you think to yourself, "why is this so difficult?"

I bought a pair of shoes from Kmart. After trying them on after I had worked I felt I needed a 1/2 size larger. I was leaving for an extended vaca so I thought I would exchange them in a store by airport... Wrong, it is closed. So I try the other store. Closed also. So I decide OK, I'll just wait till I get back home. Long story short it is 31 days when I try to do exchange. No WAY I AM I getting a 1/2 size larger!! I even called corp & was told it was my fault that I did not know how to read a receipt...

First I must start with, I am totally disappointed with the experience I have had with Kmart/Sears. I was out of state shopping in one of your Kmart store and came across this absolutely gorgeous Adam Levine Red and Black checkered twill shirt. What started off exciting has quickly turned into horror. I was so excited to receive my shirt, I literally waited for the UPS delivery by my door. When I opened the package, it was a Lace Pink Twill Scarf, cute but not what I order. My feeling were so hurt. The next day I called the customer service and basically nothing was resolved. I could barely understand the rep and ended up paying another 44.00 for another shirt. I waited again, only to find out the day of the delivery the rep order the shirt in Blue. I called the customer service again, they then tell me they did not place the order and once I receive the package to return the product back.

I recently placed an online order for 3 items. One was a Cars Toddler bed. I used a coupon which would earn me $10 in points for making a purchase of $100. My subtotal was $102.97. It popped up that I would get $11.56 in points for the order. The next day UPS shows up. (Still baffled by this). I got a wooden Cars Toddler Table and Chairs set. I am yet still amazed that anyone could confuse the two items. Nice hiring job SHC. How anyone can do that is really amazing. My invoice slip clearly stated a Toddler Bed.

I went in to pay out my layaway for Christmas and the labels had been stapled to the outside of the box. Of course with staples the paper was torn away from the box and my layaway was lost and there were two Cabbage Patch Dolls that were put on layaway for my daughter and a friend. The dolls looked like them exactly and the chances of finding new dolls almost nil. I was told that the layaway was lost after 4 to 5 employees had searched for it. After waiting over 3 hours for my layaway was told I could go out into the store and pick out new items to replace what I had on layaway. Told the clerk that was impossible due to the dolls being one of a kind and it would have taken me hours to replace the items I had put on layaway.

Ordered black work shoes online, received brown. Called customer service, was told they couldn't be exchanged because they weren't available online. I found them online after hanging up. So got a return label, sent them back and reordered. Got wrong color again. Was refunded for second pair but not first. When I called about refund was told the shoes hadn't been returned. They had arrived two weeks earlier according to UPS. Had to jump through hoops to get my second refund, which I still haven't received. Not real happy with the whole experience. Never again.

Went into a Kmart store and looked for a cart but could not find one. I asked the clerk where the carts were and she said they must all be out in the parking lot. She said that Kmart will not be bringing in the carts from the parking lot anymore. She said that the customer will have to bring one in when he comes. I told her that's why an elderly couple that could hardly walk was in here trying to find a cart and went back outside and never come back into the store. No wonder Kmart is closing stores. To confirm my story the store is in Mission Texas.

Stupid people working at Kmart especially their customer service working outside U.S.! 3 issues with my order, first they sent me an incorrect item, second I am missing an order but I received an email that all items have been delivered and third, a defective item! I had to speak to 5 people from customer service to follow-up and still not sure if they will finally be able to make it right! What a horrible customer service and people working there including the managers! Already spoke with the managers and still couldn't fix the issue! Seriously?! Will not trust this store ever again!

I'm am very angry and annoyed at your Indooroopilly Kmart. I bought a bike Thursday 10th, assembled it at home to find rust on the front of the bike and two damaged wheels. I phone the branch being told to come in on Friday 11th. I bring it back Friday the 11th being told the bike guy is attending that day. I waited four hours no bike guy, get told I'd be contacted end of the day. I received no phone call. I then phoned Saturday 12th to be told that they will get someone to contact me on Monday. I received no phone call Monday. I phone Tuesday the 13 to be told the bike guy never attend on Friday 11th and he will attend this Friday 18th so I waited.

I placed an order for chair cushions Feb 25, 2016 and the confirmation email stated it would be in the store for pick-up March 1. Went to store March 1 and cashier said the order was still pending and it could take 3 weeks or more (Seriously? It was only coming from 30 miles away!!). March 3rd I got an email stating my order had been FULFILLED and delivered to the Auburn Kmart and was ready for pickup. I went to Kmart March 5th and was told by customer service cashier that my order showed "still pending" in the computer. I tried to show her the email message from Kmart on my cell phone that clearly stated my order had been delivered to Kmart. She wouldn't even look at my phone and said the email meant nothing, that I will receive a telephone call when my order was in (Telephone call, seriously? For an online order?!!).

I purchased a dryer and some other appliances from this company. And the only way they will accept your money is by debit card. I made all my payments on time and this company went into my account 4 times and took payments without my authorization causing me to have zero balance. This company should close. They stole my money and will not return the funds.

So disappointed we will not be buying again from Kmart due to my daughter receiving Christmas gifts after Christmas, then it is 30 miles one way to get to a KMART store to return items that didn't fit to find out that she was past their 30 day policy and could not even get an in-store credit. We are not wealthy people and cannot just drive to Jackson every day, plus other issues. She at least hoped to get an in-store credit so she could get things they could use, but NO.

I went online and ordered a Summer Escapes pool. The filtration system is in the side of the pool. When I got there to pick it up, what they sold me was a Bestway pool that doesn't have the filtration system in the side of the pool. They told me it was linked to that pool and they did not have the Summer Escapes pool in the 18 X 48. I went on the website and wrote a review about false advertising and they took the pool off the website. Not to mention we drove 30 miles because it was the only store that had the pool we were looking for! Thinking about taking the piece of crap back to them since it will not work with our filtration system. It was definitely false advertising.

I did get to talk to the store manager at the Elkview, WV Kmart. He took all the information and told me that the Customer Service Employee should have caught the error, and if he hadn't, the Front End Manager should have made it right. He proceeded to give me $10 in points on my SYW card to use my next trip in and apologized for my experience. He was a very good person to talk to. It always pays to pursue the errors and make them right. Thank you.

I went shopping with my 14 year old son who left my side briefly to look for a baseball glove. After I checked out and paid for our goods, I was approached by Daniel, their surveillance intelligence guy in charge. He told me that "two of his people saw my son take a pair of headphones from the headphone dept" and asked my son to just return it, while pointing at my son's headphones. I calmly explained to Daniel, that the headphones plugged into my son's iPhone was his and showed him the bite marks our puppy made on the visibly used iPhone brand headphones. Daniel showed me an empty no name generic brand headphone package and said that two of his employees saw my son pick up that specific package and put it back down in a secluded area. My son then emptied his pockets and shook out his shorts and I patted him down and of course there were no headphones apart from his, on him.

Against my better judgement I ordered a stove online. It was the one I wanted and it was a great price and they were going to haul my old stove away at no charge and there was free delivery. When I checked out on Thursday February 11, 2016 I was told I would have my stove Friday February 12, 2016. That was not the case. I got a notification from my bank that the payment processed out of my account. Then when I called Friday to get the status no one could find me in the system because I ordered off kmart.com and their reps were looking under sears.com. This morning I went to check my bank account and there were 2 charges for $525.49. One from sears.com and one from kmart.com.

Upon purchasing a product, I was asked if I wanted to buy a Kmart warranty for said item. The device stopped functioning, therefore I took it to Kmart and was told I needed the products box, and was told I had to mail it in. (What's the point of that if every product has a manufacturer's warranty?) So I mailed the product (without the box), received an e-gift card, and subsequently took it to my local Kmart.

I have shopped for many years at the Helena KMart, both personally and as a member of the Rotary Club of Helena, which each year works with local schools to identify grade school children who may need clothes. We raise $10,000 to spend at KMart, purchasing $100 worth of clothes for 100 children. Helena Kmart clerks and management are very helpful and supportive, clothes are good value.

I was in process of checking my products out. I was told by a very nice and helpful clerk named Gina, that I had points on my card I could use to pay for my purchases. She went so far as to help me retrieve my pin number that I had lost. This lady earns her money and would promote business to Kmart or any other store she worked in. Thank you for having friendly helpful clerks that makes shopping a pleasure.

I believe we have been robbed by the Kmart store in Carrollton, Ga. To explain, we put several items on lay- away, on the 2nd of January 2016. Went to make payment on scheduled date of 26 January 2016, and was told that our lay-away had been cancelled and that we were given a refund. We did not cancel this contract and would like to know who was given this refund. Could get no information nor satisfaction from this manager. Nor did we get any information from customer service, was told that customer service cannot get information from nor can look at transactions from the stores. My lay-away contract # is **.

On 1/18/16 I received an email stating that my package was on its way to Kmart and that I should watch for the ready to pick up email from Kmart. The ready for pickup email came in my box on 1/27/16. On 2/3/16 I received another email reminding me to pick up my order. When I arrived at the store in question to pick up my package, I waited over 45 minutes only to be told that my order had been sent back to Sears for not picking up this package within 14 days of it arriving at the store. I was at the store in question on the 7th day of receiving an email that the package was ready to be pick up.

Online order was put on 2:39 pm and on 3:24 pm they send a message telling they would contact me for a VERIFICATION which I didn't realize until 4:46pm when once at the store I had to call to the 888 396 5299 for a verification of my identity, and was asked questions about things I had almost forgotten. For a moment I thought I was being investigated for having bought a product!!! After being verified, my order appeared at the store monitor and they put the product out soon but only because I was there. In brief, I had the product at 5:30, 3 hours after having purchased it. They said the verification is random however they have lost another potential client unless we are **.

I had $10 in points coming to me. We stopped at the Kmart #7147 at 22920 State Road 54 in Lutz, Florida. We purchased 3 items of women's clothes and another item. It gave me $7 rather than the $10 but the register and credit card machine locked up and they had to reboot (but 5 cents did get put on our credit card). They had to ring everything up a second time and this time it was only going to give me $5 in points! So we said forget it and walked out of the store. No wonder Kmart is closing if customers are treated this way. We must have stood in line for half an hour while they rebooted and tried to get it back up and running. I'm very disappointed (the shorts fit me really good, I really wanted them). The people in the store were very professional, but they couldn't figure out how to fix our problem. I will NOT recommend it to my friends or family.

Kmart has a huge sign that reads "Shop your rewards members. Check cashing $1." I went in to cash 500.00 check. I was told, "We only cash it if there is enough money in the drawer." HUH? So you advertise a service you can only sometimes deliver? Then I was told the person who works in the back didn't show up. HUH? How is this my problem? So, the check cashing policy is subjective and random. I was then told they would use 1's and 5's to cash my 500.00 check. The incompetence of all who run this corporation and stores is beyond maddening as I come across poor customer service all of the time. I entered the store for the last time. Will never go again, even if desperate!

Since I can't post my photo, I have list over 300,000 points over two years. They can't ever use them correctly then they expire. I ordered online over xmas using points and the Customer Service for order pick up was such a long wait BOTH times, I lost the order. Cancelled... No return of my points and a partial refund since I used cpn... Tell me why I didn't get the whole amount back? I received NOTHING. Their stores are getting so bad, I have a store manager friend who just left there after 30 years, because of the operations. I give them 5 years to close or be bought. Will NOT play the points game anymore.

I purchased a backpack for my son in July, 2015. Also purchased a year replacement plan. The backpack ripped. We called the customer service and was told it would have to be mailed in, and checked out. Then if they decided it was faulty they would send us a gift card. I explained this was not acceptable as my son needed the back pack for school. So they said it was really not the policy but we could try taking to store so we did.

The pharmacy there is great, the pharmacist are great but when a clerk works alongside a pharmacist so many years they get to thinking that they are as good as a pharmacist. I am a single mother of one son. We both take a lot of medication and I picked up my son's medication today and I assume I have a copay, usually $1 per med but today I picked up 5 medications and she said it was $3. But after she rang it up she then told me that my son's vitamin D was not covered but after I got home and called the doctor's office and the insurance carrier they said there was an alternative. This cashier kathy ** constantly screws up my medication. I will go to pick up our meds and she forgets to check how many meds we have and when I get home I will find that she just didn't check the bin for all meds in my name. Trust me, I did her job when I was a kid. It's not that tough.

I was very angry because the customer service here sucks. The cashier has no idea what they doing and said to the customer coz they couldn’t find what they need: “If its not on the shelf its not there.” He was mad!! And rightfully. Very sarcastic and ignorant. This store needs better management because it only keeps employees previously employed instead of hiring new ones and these people don't know or care about customer service!! They always on their phone or walking around. I can't stand it.

I purchased a specific bike from Kmart online - pretty high price with tax above 184$. I kept looking and waiting for the store email as to when to pick it up. Never received one so I called 4 times was told to wait on the email. Finally chatted with someone online who told me the order had been cancelled. I was upset. No refund or explanation of what happened. Now I'm being told it could take 10 days for a refund.

Kids have money too! My daughter waited at the jewelry counter for an hour plus to purchase diamond earrings for a Christmas present for me, her mom! She should have at least inquired instead of ignoring! When it comes to sales don't ignore! Will cost your company in the end!

I am 68 years old and shopped at Kmart most of my life. I do not remember any cashier or any sign (readable) posted where I checked out that said I was screwed if I lost my receipt, or if I received a gift (watch) from my family I was stuck. They do have the sign posted at the customer service desk, but who goes there first before shopping. I receive weekly if not daily emails from Kmart but never have I ever received an email telling me if I made a purchase, I was out my money if I did not keep my receipt. I noticed that I am not the only one who has had the same problem. This is a huge problem they have had with many customers. Of course, it is without saying, they have lost my business, my family's business and anyone I can tell in my daily travels.

On December 17,2015 I did my Christmas shopping at Kmart, went to check stand for totaling my transaction of $259.21. I realize that I wouldn't have enough on my Kmart card and the limit on my card is 250.00. Then I told Mindy please partial tender of $20.00 from my Bank of America debit card which it took right away and the rest on my Kmart card for remaining amount, then Mindy had re ring the items all over again, and to swipe my Kmart card two times and on the third swipe it wouldn't accept my Kmart card. It was denied because registrar froze glitch and had to reboot on check stand for register, so I called card services explaining what happened and Mindy explain to card services what happened about the register.

I placed 2 online orders through Kmart on Nov 30. Order was to arrive at a Sears store on Dec 31. Jan 2 store stated they had not received a shipment and was confused as to why it would even be shipped to their store. Called customer service and they stated the order was still being processed and it would take 24 to 48 hours for an update. Jan 4 called cust service, no update had been made asked to cancel the order. Explained that my debit card and bank account had been closed due to fraud activity and the refund could not be issue to that account. Rep told me that it could be issue, I would just have to contact my bank to receive the funds. Explained that was not possible as the account was CLOSED, asked for supervisor. Was passed to a sup who stated the same thing that the money would be issued to a closed account.

I went to cashier to make a purchase and also make payments on multiple layaways which I instructed cashier that it was multiple. She took whole amount (130.42) and applied it to just one layaway because she wasn't listening. I had a layaway that needed to come off today. Now the other four weren't paid on and were due today. She simply told me "go to customer service". Well I went to customer service and although was told they can't refund layaways that something would be done about it. The front end manager Tamika went above and beyond to help me resolve the issue. I was very pleased with the way she handled the situation and although started out angry, left satisfied that something would get done. Thank you Miss Tamika for your excellence and professional approach in resolving an issue.

In the Dayton area, we have only 2 Kmarts left when there use to be 6. I had been scoping out a few store for a treadmill around Black Friday when I found the best deal was at Kmart. It was a Weslo 5.2t crosswalk treadmill. I had been looking for awhile and then finally decided to bite the bullet and do an online order for the treadmill. SA Jordan (chat) took the order and took my cc info and I was like, “Great I will see my treadmill 12/14 and have Kmart set it up for me."

Shame on Kmart. I guess as of August 2015 they have implemented a new policy about returns. No matter what, you must return your item within 30 days even if you have a receipt. I tried to return something yesterday that we got as a duplicate gift (A Dallas Cowboy fleece blanket still unopened in bag with receipt). I bought the gift for my brother for Christmas but he received something similar so I wanted to return or exchange. The answer I got was, "No, it has been passed 30 days since it was purchased." They said I could not even receive store credit or do an exchange. Nothing.

I had order a mermaid doll online from Kmart for my girl for Christmas (it was in stock at the time I bought it). I wanted it because it swim and so she can play in the bathtub with it. I didn't open it when it arrived, but instead wrap it up for Christmas. Christmas day came, my little girl open it, the doll DIDN'T SWIM. Made me think I did order the (wrong) doll because it show on my SYWR account that I placed an order for that (wrong) doll but also show an order the right doll too. So I order sweaters on SYWR online the other day & decided to check my order history & it happens to be, the right doll was still in process. Then I check my KMART online order (at kmart.com) & surely, I did order the right doll but status said delivered. In addition, there was no order place for the wrong doll on my Kmart online acct. Call customers service, talk to Renee from SEARS & got a refund & a 10% discount (if in the future I call to place an order) but I'm still not happy.

I attempted to order a bicycle for my 7 yr. old son for Christmas. The bike had a guaranteed delivery date of 12/23/15 (perfectly in time for Christmas). Two days after ordering, and paying, for the bike, I was checking the tracking and it said "on time for deliver on the 30th". That's a WEEK more than what I was told before I ordered! I called Kmart.com/Sears and was told "Oops sorry, and the bike was in stock at my local store" (Then why would they ship it from IN. when the website could've just told me that it was in stock at my local store?) (I'm in CA.) After attempting to get a refund they said it would be 3 business days. Today is the 3rd business day, so I called them up to see why the money hasn't been put on my card yet. They told me that the item was never cancelled and it will take another 3-5 business days before I get a refund!!! No wonder Kmart is on its way out as a viable retailer!!!

I shop one time a year at Kmart, and every time I swear it's the last time, but this will be the last!!! I had received two five dollar gift cards on 12/24. Today, 12/28 went to spend them before I couldn't anymore, as they were only redeemable until 1/2. I was able to use both at the same time. The cashier gave me my receipt and told me that I have 23 dollars in rewards points to use before 12/31. Knowing that I will likely lose those points since I only shop once a year, I decide to use them then and purchase a few more items. Give the cashier my info for my rewards and then he asks for a pin. I never had one or had to use one before.

Got a electric skillet for Christmas present and could not exchange it so I got mad and spoke to the store manager. She replied "can't help you. Policy was changed in august. You can't return it without the receipt." Just wanted to exchange it for something else. I did not expect cash back. A store credit would have been nice. We're done with that place.

Hello, I ordered a Cybertron Gaming PC through Kmart.com, only because it was listed as being available for in store pick up on 12/24/15 GUARANTEE. The original order date was on 12/19/15 and I called customer service today on the 24th, and was told it won't make it to the store until 12/29/15. Wow with no warning or anything and apparently no accountability. I am extremely upset with Kmart, and it's even worse for my son as it was to be opened Christmas morning. I'm disgusted with Kmart, if anyone can help I would appreciate it.

I came into Big Kmart at College Square Newark De and needed help and there's a Phenomenal Employee there that works in Layaway. Her name is Latroy. She was very proficient at doing her job. Latroy was respectful, understanding, helpful and such a wonderful Individual. Thanks to her help I'll always be a Big Kmart Shopper and would recommend my Family and Friends to shop at Big Kmart In College Square Newark De,19711. Ms Latroy is Phenomenal and well spoken and does an awesome job at help customers. She is truly amazing. The best.

Ordered Nov 10, Christmas items. Paid off items Dec 19th, 2015. Go down to the store saying my items are cancelled, no longer in stock, which I see the items on the shelf clearly as day. Store tells me online orders, I have to call and dealt with, which I did. Their excuse is computer error, refund back in 3-5 business days. I want my refund as fast you took my payments. I complaint, told them a piece of my mind. How do you cancel and order 6 days before Christmas? How do you cancel a CONTRACT especially at the last payment? It's not fair to handle your customers in this manner. We work hard to pay those payments and ready for Christmas. You know what else is bad, customer service told me it's better to do a in-store layaway. WOW.

I need to get contact information for the district manager for the Lebanon, PA location. Any help is appreciated. I have a huge problem with your Lebanon, PA location. My sister and I spent over three hours in that location on Black Friday. We loved the clothing sale and collected a large amount to give out as gifts to practically every family member. Our order was well over $200 and we decided to put it on layaway. We made the payments on time and had no issue. Then today, 12/20/2015, my sister goes to pick up the layaway only to find that the entire order has vanished! Gone, not there, doesn't exist. We watched them pack up two large boxes with our products on Black Friday. Where does something like this go???

I will not get into the whole story because I have already explained it to many people in hopes that they never order anything through Kmart. But the most important thing for people to know is how sneaky Kmart actually is. I ordered an item Black Friday with of course the great discounted price, received email next day being shipped with tracking. Tracking shows that something was mailed and now stuck in another city for 2 weeks. Received an email then that I cancelled my order? They say it's out of stock. But as of that day, I could get it online and reorder and have it to me in 4 days. But of course $20.00 more than what I paid. And, once they mark it shipped they charge your charge card. Called UPS to see if they could help. No, Kmart restricts their customers to initiate a search. I will never again and hope many others don't order either.

I bought 3 RCA 32 inch TVs in the same year 2013 and two of the TV quit working. One within 2 years, the second one quit just before 3 years of the date on back of TVs. Paid 175-230 dollars each. The bad ones have 2504 number on back of them. Kmart Sears and RCA should fix TVs. A LED TV should last longer. I will never buy a RCA product again and you won't see me at Kmart or Sears. Disappointed consumer.

On 12/03/15 I ordered a several outfits for my daughter and son. My daughter's outfit was immediately cancelled due to being out of stock. Received an email within an hour stating my account would be refunded. Immediately contacted Kmart/Sears about it. Told to wait 3-5 business days. On 12/07/15 Receive all items on my 2-day shipping except the item that was cancelled by Kmart (lack of stock) and an outfit for my son, cost $14.99, $15.77 with tax. It was simply not shipped at all, and the status was stuck at pending for a very long time.

The order form has instructions on how to require a return label through the Kmart Order Center website. However, the website made it extremely difficult to print a return shipping label and I made three phone calls speaking to a few associates, making them aware of the problem. The third associate, so called manager, I spoke with ended up saying since I ordered the right items they can not provide a return label it is not their fault and that I have to pay to return the items, what cheapskate. What I ordered is not the problem, what the problem is the website that does not provide the return label.

There was so many things wrong at this Kmart, it would take two pages to accurately recount them. So I'm just going to list my shopping nightmare problems and wish I could describe each gory detail. Store looks like it's merchandised by monkeys with A.D.D. Prices & " sales " are a joke. It's Kmart, not Macy's. BOGO! Lol. $50 for boots where the glue on the soles is showing & hanging on hooks on an elastic band. Or where most shoes are all over the floor. Rang me up, approved my card, cash register crashed. Wanted to remove everything bagged from my cart & rescan. I refused & left that hot mess there. They kept the merchandise & still charged my card. I went back to get error fixed. This took 2 hours, 5 people, a paper bank statement, and the time to watch how they operate.

I placed an order to be shipped to my home on November 29th. My order details said it would be delivered by December 10th. Today (December 12th), still no delivery. I call the customer service number to check the status, and the rep tells me the item is ready for pick up in some store across the country! I told her that I never chose store pickup and my confirmation says home delivery. She put me on hold for 34 minutes and which point I hung up and called back! Spoke to another rep who confide that it was suppose to be delivered to my home, but wasn't sure what happened. He said he would notify the store to ship it to my home but could not give me an estimate as to when it will arrive! This was suppose to be a birthday gift and now it is VERY late!

On 11/6/15 I started a layaway plan w/ Kmart for $0.01 (cents), delivery charge was suppose to be free, $70 dollars & some change, which have to be paid every 2 wks. Next payment was 11/18. They emailed me a reminder but I did pay on the 19th, $17.69. Get this, next payment wasn't due until the 1st wk of Dec! I tried paying again on 11/27 but website wouldn't take me to that page so I thought it was because of "Black Friday". Emailed them then & told them the above, no response. I called so I could pay by phone, prompt didn't work, even tried to get to operator. When doing so, kept getting disconnected.

1st I waited 40 minutes for someone to unlock a bike then 4 hours on a layaway line to drop it off. I had about 4 people ahead of me so yes 1 hr per person is what I estimate, then I had to go downstairs to another register because I still had items to purchase which I could not ring up at layaway. Oh but now I'm back to pick up my bike and it's already an hour and a half. They have 1 employee on the register, 1 employee searching. My last time using Kmart... Their advertisement says "Save the day with layaway." To anyone thinking of using this service... just know it's literal, cause you will need an ENTIRE DAY to get service. Oh... they finally found my bike 2 hrs later and now the register is not working!!! I'm at that Pissed level now!!!

As always, I find myself waiting in the checkout lane, with only 2 of 8 lanes open and at least 5 people in each lane. It took 20 min. to get checked out. Out of many managers none are there. Checkout is ridiculous and very unacceptable in wait time! This is why I do not shop at Kmart. People are under hiring as they say those who they hire DON'T SHOW UP! FIRE THEM! HIRE NEW ONES!

My Order were placed order on the 7 December 2015, and I received my email on the same day. I never got a phone call or email from Kmart in Oxon Hill Maryland stating my orders were cancelled like "I requested" when I didn't. I used coupons on my orders that are no longer active even though my orders were cancelled. How am I going to be compensated for my lost coupons? I just want my items that initially went thru for the price I originally paid for them. I called customer service and they refused to help correct this issue. I then call the store back and ask to speak to the manager. She said that she could not pull up the order. But I told her, "The young lady I talk with before you she send it in the computer saying that it was cancelled." You all need to fire the manager and I am going to put and complained with BBB. Also the manager states that she could not put it up by the order number.

Orders were placed yesterday and after several hours I received both my email and text confirmation informing me my orders were ready for pick up. Today I received emails stating my orders were cancelled like "I requested" when I didn't. I used coupons on my orders that are no longer active even though my orders were cancelled. How am I going to be compensated for my lost coupons? I just want my items that initially went thru for the price I originally paid for them. I called customer service and they refused to help correct this issue. They just kept insisting I cancelled my orders and that they can't do anything to rectify the situation.

I had a small chest of drawers that had a sales sticker on it. When I got to the register to check out the clerk informed me that the color of the chest of drawers was not on sale. When I pointed out it had a sales sticker on it she called the manager that was rude to me. I voiced my online complaint with the customer service for Sears and I am still waiting for a phone call that I was assured I would get in a few days. That was over three months ago. I will never buy anything from them again. They do not appreciate their customers and they lie on their sales.

Ordered an item online. Online said in would be in store 48 hours later. Was Not even. Did not arrive until a over a week later! Called customer service spoke with some person that barely could speak English. Took info and said her would credit my account immediately and that I would receive an email confirming credit transaction. 2 Days later never saw credit and called again only to speak to ANOTHER person that spoke English poorly. THIS person said I had to go to the store and get item and THEN return it there!!! This entire process has been a pathetic, joke. I will NEVER use Kmart/Sears again. BEWARE: do NOT order anything online!!

What a horrible experience I have had with this store's layaway! I urge people NOT to use it ever! It's a complete SCAM!!! I put an item on layaway on Halloween, I paid every two weeks for it even before my scheduled time and paid it off on thanksgiving weekend. It was a Christmas gift for my husband. After paying in full I received an email saying that my order was cancelled and no longer available. I was livid!!! Isn't the idea of layaway that they put an item aside for you?!? I called customer service who assured me it was a "computer glitch" and I would get my item. I received no email or confirmation of that.

I was trying to help a local charity fulfill some underprivileged children's Christmas wish lists. I ordered some toys from Kmart. I did not receive the toys. I did receive an email from my Paypal account stating a refund had been given in the amount charged for the toys. I called customer service and was simply told it must have been an error. In my opinion, maybe the error is to continue to do business when you are not capable of it. I received nothing from Kmart on the order or what happened at all. I had to get to their competitor at the last hour and was able to to get the gifts in time. Simply unacceptable on Kmart's part.

On 12/3/2015 I waited in check-out line no. 3 for approx. 15 minutes while the checker was working with a customer that had about ten items, and several coupons. The checker kept checking the items and coupons in and out of the bag several times before calling a manager. This went on for about another ten minutes. By this time I had had enough. I commented that these people did not know what they were doing. The manager said that she knew what she was doing. My reply was "It didn't look like it to me". I then left the items I wanted to purchase at the service desk. I WILL NOT SHOP AT KMART ANYMORE.

If you had a zero I would rate it that. Since you don't, I'm forced to give it a 1. It was by far my worst experience yet. I am NOT a Kmart shopper, but I consider doing a layaway there. I picked out everything I needed in October, so I wouldn't have to deal with the December hustle and bustle. When I go pick up my layaway, after waiting for one hour they found one item which came out dusty and dirty. And after waiting all that time they couldn't find my things. Yes, my money was returned. So what? Big deal. The customer service sucks. That was terrible, horrible, and rude at all. This location is the one in the Bronx and Bruckner Blvd. I will never go back to the store or shop by Kmart ever again!!!

I ordered 4 items on Black Friday and promptly received my delivery the following Tuesday. Problem is, they only sent 1 of the 4 items that I ordered but charged me for the full amount. I did an online chat which was another fiasco since all lines stayed busy. Probably for the same bad service. I was told that their system showed that my items were delivered and was my box damaged. I stated that the box came perfectly fine and that you wouldn't be able to fit the 4 items in it anyway because this size box was meant for 1 item.

My things have been on layaway with you since October 26, 2015 and I have made my payments as scheduled and you sent me the first email on December 1, 2015 stating the following, "Unfortunately, an error occurred in our system while attempting to process your order. As a result, this order had been canceled, and you have not been charged."

I made a purchase on Kmart online and when I got my credit card statement I had a total of 5 extra charges that I have no idea what they were for on my cc. These charges totaled to 616.50. I called customer service and explained what had happened. They went into my acct and acknowledged that I was indeed charged all these extra charges. I was assured that by the following day I would be refunded and I would see the money showing back on my card. Nothing of that matter has happened up to this day. Mind you I've been trying to get back my money since the 17th of november.

I ordered several items on Black Friday from their website. Checked to boxes correctly to place them on layaway and finished checking out. An hour later I received an email that some of the items were being shipped and my bank account was being charged the full amount. I immediately called and asked for help and was given the run around by someone who I couldn't even understand. After about 40 minutes of trying to explain to her the problem I told her I wanted a supervisor. Her response - "Ma'am I am trained to help with all of your problems." Basically had to freak out to get a case manager. No results other than getting the run around. Now I'm being told one of the items is out of stock.

I had a game in cart, ready to purchase. But I got a message to pick it up for free from the store. When I entered my zip code, the message said not available from a store within 50 miles of my zip code. So I go back to just order on-line as I had planned, but now the item has been removed from my cart and is out of stock. Thanks for the misdirection, Kmart, and now the one present my kids wanted won't be under the tree. I chatted online with a customer service rep who could offer me nothing for the inconvenience, and had no idea how many they had once had in stock, when it would be back in stock, and what price it would sold.

Everyone beware of the Kmart "Why not lease it option". All they just do is charge you more when you want to cancel out your lease. And beware all they wanna do is keep calling you to sign up for a new lease even though you not interested and tell them to remove you from the "do not call list" but still they will call you. If you want to get something from Kmart my best option is for you to buy full price or put it on layaway but not "Why not lease it". And all I can say "Why not lease it" is a total scam. All they want to do is take all your hard earn money for themselves and be happy that they took your money. Once you call to get your money back, they will take a long time to give you your money back and give you the runarounds. So once again BEWARE OF "WHY NOT LEASE IT".

Placed an order online. I wanted to pick up @ store. Item was in stock! Waited over 12 hrs to be told it was out of stock. There was no replacement item. I dont recommend ordering items like this! Better to purchase at store! Waste of time! Now I have to wait a week for refund!!! Thanks kmart!!!

I live in Tulsa, Oklahoma. Recently a Kmart that was very close to my house closed down so I have driven across town to the only other one in town to be able to shop Kmart. Once I was returning an item at the service desk the person helping me seemed frustrated and was complaining of being short-handed. Meanwhile I noticed the checkout lines were becoming extremely backed up and only 3 open. An employee who was apparently arriving to work came in and the lady at service desk yelled to her that she was gonna have to work on a register. The employee responded back with complaint saying she was going to talk to someone, the manager I presumed. Again this was while the lines were extremely backed up, customers looking ** off. It was so unprofessional and you'd think an employee would worry about their job after such a display in front of customers.

I ordered 6 panels of curtains. On the product page, it showed the color oyster as being a nice crisp bright white, which is what I wanted, so I ordered them. When they arrived imagine my surprise when they were actually an ivory color. I immediately went to my computer and initiated a return for these curtains. I received a notification stating that I would receive an email with a shipping label to print. Never got the email. I sent an email to customer service saying that I can't print the return shipping label, please help. They told me that it was a "technical" error and I would have to wait 2 business days for the return to process and them to send me the shipping label. I waited, no label. Call customer service, was assured I would get it in 2 business days and I would be refunded fully.

The new policy is "Returns are only for 28 days" and after that no recourse. Plus you must have a receipt. I purchased Kmart towels, only sold at Kmart and for Kmart. Purchased 3 different browns because I did not know what would match best. When I realized one was good and the other two not I returned to the store the next day and was told without a receipt they do not know when I purchased it and so I could not return them... OK, so I asked for store credit. After all it's a Kmart item and was told I would have to lose the money or give them as gifts... It is not any to tell me what to do with my money... I did not rob anyone and only was a good loyal shopper... I will never ever go inside a store that treats people like this again. I put the towels in the free clothes bin outside that Kmart. I was treated like I was a low life by a person half my age.

This is by far the best company I have been a consumer for. Kmart's customer service has gone above and beyond, ALWAYS, to satisfy me and resolve any issues I might have. I hope they keep going and good wishes!

On Oct 26th I ordered 3 sets of dining chairs from Kmart.com (for Thanksgiving) and only received 2 sets. I called customer service and they said they would need 3-5 business days to contact the vendor and get it straightened out. After 6 business days I didn't receive a response. I called customer service again and was told we have sent two emails to the vendor and are still waiting for a response. I asked them if we could try calling them and getting it taken care and I was told "we only send e-mails."

I recently purchased an RCA tv from Kmart and 4 months later it quit working. Called the store and was told there was nothing that they could do for me since it was purchased more than 30 days ago. I understand policies and all but it seems like the store could do something instead of just being rude about it.

I put in a layaway with Kmart center #4961 3 weeks ago. I went last night to pick my layaway up, called in advance & explained I paid it off pretty early & was hoping it was still in store to pickup as soon as possible. The 2 employees I've dealt with up until this point (the 1 person when making the layaway, & the 1 on the phone when I called about picking it up) were friendly & gave great customer service. I go to pick up my layaway, stand in line (there is 1 couple in front of me), I am given a dissatisfied look by the cashier. She says to the couple in front of me "I am going on lunch after y'all, I can't help her." She then leans over and asks me what I need, I tell her "I am picking up a layaway." She then responds "Well I just clocked out for lunch, I can't help you." I respond back "That's fine, as long as there is someone who is able to assist me." She doesn't respond after my comment, and proceeds to ringing her customer up.

I bought 3 bookcases and a futon to be delivered IN KMART. One week later, NOT DELIVERED. Went to get my money back and after 1 hour and 20 minutes wait, and after one manager had agreed to give money back, store manager came back and said NOT to give money back until merchandise was in store! So I paid $320 for a merchandise that I never got, and Kmart wont give me my money back! They said I had to wait!

This store is beyond unorganized and I witnessed managers treat their employees like **. Especially the manager Daisy... She has a very rude and aggressive demeanor. I will never spend my money at another Kmart store again. Fix the management please!!

On 11/05.2015 I received an email stating that my package was ready for pickup at Kmart. That was funny because I ordered through Sears. I got to Kmart at 6:15 pm. I walked up and said I have a package to pick up. Word being (package). I gave Samantha my drivers license and she looked it up. Mind you I had just order something else and was waiting on a call to pick that package up. When Samantha came back she said you have (2) boxes. I was like, that was fast also on the boxes it said Deborah ** not Wanda **. Samantha did not have me open them in front of her. Nothing. I took the boxes back to my car and opened them up. Well one box was mine and the other box was a Deborah ** also, let's keep in mind my name is Wanda.

I purchased a 32 inch RCA dvd combo television a year ago from Kmart. In March my kids were asleep in their room when my 9 year old ran out screaming the tv was on fire. I first had to run in to get my kids out then the fire department came. After getting the smoke out the fire chief let me know that the back of the tv was the reason for the fire. Kmart does not want to take any responsibility for the tv because the warranty went out a month prior to me sending in the power cord. Now that fire destroyed my children's room and it scared them really bad not to mention we had to move because of the damages. Now they refuse to send my power cord back so I can take out legal actions but what they dont know is I never got rid of the burnt up tv so let's get it.

I purchased a Tablet Galaxy Tab 4 from Kmart and purchase their smart plan because they advertise that wear & tear are covered. I have purchased this type of coverage from other companies (Walmart & Best Buys) and had never had any problems. I actually purchased two, once the screen cracked (which under Walmart's plan it's covered because it is considered tear) so I went online to do the claim. First I couldn't. I had to call the customer service line, they were no help and I had to wait 7 days for my contracts to be actually added to online to be informed that it is not considered tear and not covered.

Bell solid 26" no inflate bicycle inner tube - Had this guy I'm working for pick me up two of these tubes as part of my payment. They make them sound so good. Installed them on my bike and there is so much drag it feels like I'm on two flats. It is the worst thing I've ever bought. Can you believe $50 for such a bad ride. And to make it as bad as it can get my boss threw the receipt away.

Went to Kmart to purchase some pop. The that was on sale was 16.9 oz for Pepsi. The sale tag was placed in front of the 24 oz. The sale was 5 6-packs for $10. The cashier Doug had a manager verify and was told it was placed in wrong area. Once it was clear that the price was not going to be honored Doug turned to me and stated you know the drill let's get this done. Doug the cashier was also at the cash register complaining about being short staffed and stated "Welcome to Kmart!" in a sarcastic voice. I felt this was not only unnecessary but rude as well. This is not the first time this has happened but will be the last time I shop at the Scottsbluff NE Kmart.

I bought my son a birthday present online at kmart.com. It said it was suppose to be delivered Friday the 9th. I got an email from UPS saying it was delivered at 2:35. Mind you, I was home and nobody knocked. I looked outside after I got the email at 2:45 and there is nothing there. I called UPS and they said they really can't help me, that I had to call Kmart, which I started on the 9th. They basically told me they wanted me to buy another one. The toys was $65.00. I can't afford to buy another one. So then they told me they would give me 10% off but that still don't help. They told me that they had to put in a trace and it would take 7 to 10 days. I thought that was crazy and representative had the nerve to laugh at the situation that I was not finding funny. I requested a supervisor. I was on hold for 1 hr and 1 minute. Eventually I just hung up. I called back again on the 12th.

The Kmart pharmacy is rude, intrusive, and abusive when my mom and I have tried filling pain medicine scripts after we had surgeries and the pharmacist are always on the witch hunt to falsely accuse saying we are abusing medication and they will do anything to bully and ruin anyone's reputation who dare needs a ** script filled after surgery when it's on the script by the doctor's orders to help to aid us recovery and that is all.

Went to Kmart in Oxon Hill MD store # 3654 today to buy flea and tick treatment for my dogs and tried to use my reward points and was told I could not use them because the items I was buying was groceries and I asked to speak to manager she told me the same thing. I told her that flea and tick treatment was not a grocery item, that it is not food nor is it a household item. Definition of grocery is a food product, not a pet supply!!! Walked out mad as hell!!!

Kmart, Sears, and Shop Your Way all appear to be misleading consumers. I have repeatedly done live chats, called multiple numbers, (and experience multiple transfers) and can't get right answers. The Internet has shown a pogo stick that I am interested in for several weeks and absolutely nowhere can this item be found. If it's not available let's remove it from these sites.

So we are planning on moving into our home again but we needed appliances. So I placed a stove from Kmart on layaway. Made the first payment just fine. I also put a fridge on layaway at Sears and made those payments although after the first payment it took an average of over 45 minutes to an hour to get their web page to work properly. To my surprise I went to pay my layaway on my stove 2 weeks ago at Kmart and found that the contract was cancelled for lack of payment. What so I looked at my credit card online. That payment was still pending and had never settled out for 2 whole weeks, so what a glitch huh.

I got a letter in the mail today that I have 20$ is surprise points, went into Kmart and picked up laundry soap and such, went to check out and they could find the points on my account, asked me 3 times if the card I gave them was the same one that worked with the letter I got. 3 times I said yes, after 15 min they told me I'd have to go to the service counter. Fine I went up there, tried to tell her what happen and the lady very rudely told me that I can't use the point because they can't be used on groceries and laundry soap was considered grocery.

I put in two orders online and first they said the first order was lost during shipment and to give them a few days then they refunded me and sent it back to the store without my consent. The second order was then on backorder so I called today and they said it was delivered to a p.o. box in which I didn't give them. I said I wanted a refund and I have to wait for them to track the item. I have been waiting two weeks and they will not refund for another 24 hours.