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Over the years we had received good quality and value from Kmart brand products and good service from the stores. However, in recent years there has been a steep decline in product quality with company policies that seem to run contrary to the interest of keeping customers. Maybe it's from nostalgia for the old days or perhaps misplaced pity or foolish loyalty, but it felt sad to see so many Kmart stores closing and sad to think about all the people who will be losing their jobs as the result. So, I made a "good-faith" conscious decision to buy a small piece of furniture from Kmart online. I was happy to see that the style and model of chest that I wanted was still available, and more so that it would be available for pick up at a local store the same day!
Knowing that websites aren't always updated in a timely fashion, I decided to call the store to confirm that the item was in stock - YES! So, despite the fact that the so-called local Kmart is quite a distance away from our house (our own truly local Kmart closed YEARS ago in one of the first waves of closures) we decided it was worth it to make an online order. We picked up the item and didn't expect for there to be any problem. However, once the box was opened we noticed that significant parts were missing. We've had that happen before with other brands of assemble-at-home furnishing, but have always been able to call a manufacturer's phone number to request replacement parts. We tried to do that this time but couldn't, because the chest was manufactured in Brazil and there was nobody there who could speak English to us! And we don't speak Portuguese!
On closer inspection of the instruction sheets, it became apparent that the although the sketches of the chest were very similar, this kit WAS NOT THE SAME AS THE ONE WE HAD ORDERED! What we received was produced by a different manufacturer! This surely felt like bait-and-switch. So, I tried to do live chat on the Kmart website. Took a very long time for someone to connect, had difficulty retrieving the order number (didn't already have it handy) then got disconnected. Tried to contact them again, waited around and then gave up.
Is it any wonder that the company is having problems? Why can't retailers see that the key to having a thriving business is to treat the customer well? Customers may not always be right, but they are not totally stupid either. Poor customer service and shoddy workmanship will ultimately drive customers into the arms of competitors.
Have been a long time customer of Kmart and Shop Your Way rewards. As of recent, points earned have not been received, orders were missing items and after calling 6 times, was either hung up on or put on hold for over a hour with no return, after speaking with Shop Your Way customer service, there was nothing they could do about the 37.00$ in points I didn't receive, not the 12.00$ in points that mysteriously disappeared from my account.
Finally received an email that 14.00 would be refunded for the missing comforter (yes the 38$ comforter set was missing the comforter). I am not sure how they came up with that amount for the mail item in the set, but not only did they refund 14.00 but they took 12.00 back in points that were awarded for this purchase. So all in all, I received a refund of 2.00 and never received my cash back points of 27.00 for the purchase. No wonder the store is going out of business and no longer care about the reputation of their business to their valued customers. I personally will not be returning back as a customer.
I had placed an item on layaway over a month ago. I admit, I was late on last payment. According to my contract agreement on my receipt it states, "Merchandise would be returned to stock 7 days after due date." When I realized I had forgotten to make my payment, I attempted to pay it online. Their website is a joke so don’t bother thinking you will get anywhere on that thing. Anyway, so I called the store because I wouldn’t be able to get to the store to make the payment until 8 days after payment due date and wanted to see if it could be held for just one more day. Only to discover item was already returned to stock. I was told there is only a 5 day grace period. I said, "My contract says 7! I was also told 7 when I placed the item on layaway." The woman said, “oh, that was changed, but we never bothered to update the contract.”
If you look at their website for contract details it states a 14 day grace period. She was kind of snippy and made a comment about it being late. She ended the conversation with saying there was nothing she could do, it’s all done electronically and they have no control over it. Again, I realize I was late and that is 100% my fault. However, is it supposed to be no big deal that they change their policies but offer no updates to the consumer? This isn’t the first time I have had issues with this chain but have gone back here and there in hopes things would have improved only to be disappointed. At one time I was sad that so many Kmart stores have been closing. Mainly because they are the only store that has layaway and sometimes that comes in handy. But I will not be returning to Kmart.
I ordered 5 pack of tank tops from Kmart. Hanes brand. When I received package it was new but it was only for 4 Tank tops. I had to go to store and make an even exchange with correct item 5 tank tops as my order says. However upon the customer service reviewing my order I not only had to go out of my way to get this item but they charged me $1.15 extra to make the exchange. Next time I'll go to store to make the purchase. Saves me on shipping cost.
Bought 2 pair shoes online from Kmart (one from Kmart and another from Sears) and pick up in the store. When I wanted to return the items they did not accept the Sears item. When I try return to Sears they say the item is not from them. Now I am stuck with item. I will never buy from them online ever and will let everyone I know what false advertisement they do and trap people.
On June 7th 2018 I was shopping for a large TV at Kmart at 245 East Maryland in St. Paul. I was barefoot because I had just done a barefoot walk around the nearby lake. I live a barefoot lifestyle for health reasons. I was told at a Florida Kmart just weeks before that the company had no policy against barefoot customers. I talked to the store manager specifically about shopping barefooted. They were glad to have any customers barefoot or wearing shoes. I was looking at TVs at the Maryland St. Paul store, and a manager told me to leave the store immediately because I was barefoot. I asked to see that policy in writing. She said she would call police if I didn’t leave, so I decided to leave. I have shopped many Kmart stores all over the country barefooted, and always was greeted and helped without confrontation.
I called their corporate office and complained of discrimination. They said their manager had no business telling me to leave. They missed out on a sale. I went to Walmart and bought a TV instead. I was also barefoot when I purchased it from Walmart. No wonder Kmart is going broke. Who cares what people wear. Flip flops and sandals are more dangerous than bare feet. I still go there barefoot there just to see if it happens again. I wish more people would do it too just to prove a point. I hate when managers make up rules that don’t exist. Other managers at the same store have helped me and just said “Oh, no shoes today huh”, not, "You can’t be in here barefoot." They helped me like any other customer. Going barefoot is legal. Look up "Barefoot is legal" on Twitter. Help stop this from happening. Thanks!
I have enjoyed having a Kmart in Norridge, Illinois. It is near my home and I buy a lot of clothing there. I would miss shopping online if it were gone, but regardless, they really need to make some improvements. A major problem is their in-store pickup; nothing is ever ready to pickup in a timely manner, even when the item is right there on the shelf. There was one time I ordered an item for pickup and it took 5 hours to get the email that the item was ready, all they had to do was pluck it off the shelf but it took 5 hours for that.
This is one of the more popular Kmart locations in Illinois, but it shouldn't take that much time. Target and Walmart can usually get in-stock items ready for pickup in under two hours. During another pickup, I had gotten the email and rushed to the store but they hadn't even removed the item from the shelf yet. When the girl went to get it, they didn't even have the item and had not in years. Their website clearly was not updated. I just recently made a purchase for pickup on an item that said they had some in-stock. After over 48 hours of waiting for the email to alert me to come to the store, it turned out they didn't actually have any in-stock and were attempting to source the item from another location and it was taking a long time.
I had to cancel after waiting and then repurchase for a higher price at another store. Many of the employees appear to be lazy as they seem put out if you ask them to do anything, and that goes for the old and the young. Nobody knows anything about anything. The store could use a good cleaning. Some of the floors are terrible looking. Kmart doesn't have to be a bad place to shop, but it seems the head honchos don't care about the stores, even the ones that make good money.
My wife bought over $200 worth of home essentials... Mostly new towels, washcloths, etc. to match a new bathroom remodel we did. My wife bought 2 sets of colors, one of which did not match the new color scheme. Additionally, we had one towel of the color we did like that was defective (when we unfolded it, it had several noticeable thread-pulls. Without attempting to defend our delay, I went to return the items 34 days after the purchase. Everything still had tags, everything was still in the bag, and I had the receipt. I was told that according to Kmart policy, I could not return them. I ask if there was anything that could be done. The person said no. No credit... No exchange... Not anything. Basically, I was stuck with these items.
I decided to try again a couple days later and speak with the store manager. I received the same response. I even tried to negotiate getting just getting a replacement for the one towel that had the defects-- they wouldn't even exchange that one defective towel -- it was less than $10! I followed up by called corporate HQ number and received the exact same response. When I compare with Walmart, Target, Kohl's, etc... Minimum return window is 90 days. For those last two, the time is indefinite if you have a receipt.
Generally speaking, those return processes are comparatively "HASSLE-FREE." Strangely, if you sign up as a Kmart member you get an additional 15 days (45 days) to return things... Which still isn't competitive. The person didn't even say, "hey, let's just check to see if you are a member." or "if you sign up as a member now, we will honor the return." The point is that there was no solution to help me as a customer. Kmart policy was very rigid, and there appears to be no room for entrepreneurial behavior to help customers with problems. That said... I am no longer shopping at Kmart or Sears (Kmart's parent company).
Ordered 6 "room darking" shades that turned out not to be "room darkening" at all. Returned them almost 3 weeks ago. Kmart ordered UPS pick-up. Now I can't seem to get a refund. I've chatted with them at least 3 times, and they keep telling me that a refund will be deposited in 3 to 5 business days. As of yet, it hasn't happened. They are very difficult to get a hold of, unless you do the "chat" option. The last gentleman I spoke with, told me that they hadn't been received yet. I sent him a copy of the UPS tracking, and he still insisted he was right. Then he told me that he'd make an exception and refund my money anyway. Guess what? It hasn't happened.
This company is terrible to deal with. There's really no way to contact anyone other than who they WANT you to have contact with, and those people don't do anything to help you. I'm so frustrated, and will never, never buy from them again. My system is prohibiting me from sharing my receipt or the UPS tracking that I have. I could forward them to a specific email address, however.
I purchased a shapewear top for 19.99 and an underwear for 1.49 at Kmart. I had the receipt but I left the bag in the car and the ink faded so I threw the receipt away, anyways when I finally remembered to return the merchandise there was a new policy about returning merchandise, “If you lost the receipt then you have to find the same merchandise to be able to return your merchandise.” Well that was what Melinda ** told me.” She is the overnight supervisor. I told her, “Find it yourself.” You see there 4x is actually a 2x. Their panty just bought by mistake.
She told me that she could find a larger size. From my perspective the shapewear was a missize. I took the merchandise back. I will not be returning to Kmart. I spend 500-1000 dollars there every month. Wouldn’t it be wiser to please the customer and keep them coming back or lose a customer who spends a thousand dollars a month there. Do the math!
The online sales are awful. I ordered a set of glassware, it arrived, two glasses short, they were not broken, just missing. Was never resolved so I gave up. Then I stupidly ordered three sets of earrings, they arrived all broken up and mangled, now it's like an act of congress to return them. Really!!! I am beginning to see why they are going out of business. They used to be my 'go to' store. I think I am done.
My husband and I purchased a 7 piece Essential Home comforter set from Kmart 1/19/18. We were waiting for a beautiful bedroom set that we were waiting to arrive in a couple weeks. Once our bedroom set arrived a few days ago we put the comforter on the bed only to see it falling apart at the seams. Unfortunately for us we purchased it from a store that going out of business and all sales are final. I called the store and was told I need to contact the manufacturer and couldn't get any information for that. We paid $80 bucks for this item. I see why Kmart is going out of business. Had I read the reviews on their bedding I would have never made the purchase. KMART SUCKS!!!
I purchased a ceiling fan in 2017 and bulbs was not included, which I thought wouldn't be a problem and purchase bulbs from Home Depot, didn't match. I contacted Kmart store on 440 JC. The store manager is worst than the staff worker, he told me bulbs come with every ceiling fan, I told him, "Don't make a fool of yourself until you read box." He told me I had to order online and I called online and was told they will ship to store no charge. I still didn't receive the bulbs yet. I spoke with a manager in store 3459 and he said it not his problem. What do these people say time of interview? Unbelievable and I still don't have my bulbs and waiting for corporate to resolve this issue.
2 pairs of discounted PJ' purchased through Kmart online. Online hell!!! -- Including bait and switch --- price changes, error messages. After 20 hours of trying to deal with the online operation and getting to the end of the process -- the product for stated price is not available!!! Phone support lead to more HELL! Finally manager apologizes and gives a credit BUT 2 days later -- no credit is given! Again phone support. Supervisor, manager and waiting for hours. Phone support for .com hangups after long waits. -- Finally get manager -- manager further credits my account and more apologies. Afterwards the email received says that the CREDITS ARE ONLY FOR CANCELATION!!! BUT I NEVER CANCELED ITEM!!!
Yesterday I was able to track the item and it stated that the item had the incorrect address -- but the online phone support stated the address correctly!!! Today I can not even track the item??! IS THIS RETALIATION for calling them out for under the wire fraud or at least abuse and negligence and bad corporate behavior OR errors upon errors upon errors and exploitation of outsourced workers? You tell me. I'm still waiting for my PJ'S for my mother who needs them for health reasons. I never canceled the item -- and I was supposed to be given 2 credits in addition to the original discount. This is a worse case series of corporate machinations and bully tactics -- burning consumer time is an abusive tactic against complaints. Please someone investigate and beware of stumbling into their endless hole of unethical and dysfunctional corporate bad behavior. Slap the machine or fix the machine!
I ordered from Kmart.com from the telephone, since I did not have access to a computer at the moment. The item I ordered was $134.99 for a 420 Piece Mechanics tool set. The representative Tyler, then proceeded to order it from Sears.com where it is $229.99. Almost $100 difference! I did not notice until I got back to my computer. I called back and asked to speak to a manager. The person said I could not speak to a manager, they can change the price after the order, when charging your CC, because they are must be updating the price.
I had the option to cancel the order, or accept it. TO THIS DAY, 4 DAYS LATER IT IS THE SAME PRICE! I did not even order from Sears.com, I called the Kmart.com number! They won't even honor the Sears.com price guarantee, nor the Sears.com Price Match! I called back yet again, and the only option they gave me was to not accept the order!
I went to exchange pajamas for a bigger size. They wouldn't let me without a receipt. Gone hung up on 3 times try to call. Corporate office gives you like 20 sale pitches. Then chatted to say I was SOL. Like I ever want to business there again. Kmart you're dying, and this kind of customer service, you will surely sink!
This is an issue that I have with both Kmart and Sears, so I'll be sure to share my frustration on both pages. My problem is not unique--Sears/Kmart messed up my order, took forever to resolve the issue, which then was ALSO messed up, which ultimately resulted in a second round of phone calls, emails, and complaints. The story is essentially this: I spent about $130 on several pieces of clothing that were to be given as gifts on Friday, December 15th. I ordered everything on November 20th, so that was PLENTY of time to receive everything, get them packed, etc. Well, because I had ordered so many things, they were shipped from various warehouses and came in 6 different shipments... which is totally fine! As long as everything got here, I didn't care in what order they arrived at my house.
Well, on the 7th of December, my last parcel arrived... but there were TWO huge errors. One of the skirts was the absolute wrong color, and the other one... wasn't there. They literally just neglected to put one of my skirts in the shipment, even though there was a checklist enclosed. I'm not sure what moron could make this sort of mistake, but whatever. Not a huge deal, right? I figured that this was a mistake that could be resolved fairly simply. I'll just call Sears, send them the picture of the opened parcel with the wrong color skirt and missing item, and surely they can expedite the correct pieces. Hahaha, nope.
After being transferred three times over the phone, I finally was connected with someone who said they couldn't really help me with getting the right color skirt in time (because I'd have to send it back, wait for it to be verified that they received it, then they'd send the right one to me), BUT he said he could absolutely make sure that my missing skirt was sent to me, and that it would be received before my deadline (December 15th). He was very kind and processed the order for me, and we were good to go... or so I thought. For whatever reason the very next day, I received an email saying my order was cancelled. Of course I'm fuming by now, because that's another day lost. I immediately call and get the most uninformed customer service rep that I've ever spoken with.
I explained the situation and said I had documentation of everything (as I record phone calls and save all chats with agents), and that I needed her to expedite ship my skirt to me ASAP. At first, this agent insisted that I pay for the skirt, even though I had clear evidence that I already paid for the item and it never arrived, and that the order had been placed again for me last night, but someone on their end cancelled it for no freaking reason. After arguing with her for 30 minutes, she finally just reinstated the order that had been cancelled. I asked her if she could guarantee that this order would actually arrive and not get cancelled as well. She said she couldn't answer that sort of question. So I asked if there was a way for her to at least find out WHY the other one got cancelled. She didn't answer my question, but merely asked if I was satisfied with the resolution.
After another 5 minutes of her dodging questions, I decided that I was just going to call a complaint hotline, because I had enough. Fast forward another two hours, I finally got a formal complaint submitted. The person I spoke with was very kind and understanding, and I was able to receive a tracking number for my shipment the following day. As of right now, the skirt is slated to arrive on December 14th, which is cutting everything EXTREMELY closely. All in all, I'm just very upset that I had to go through all of this over Sears/Kmart's error.
YOU sent me the wrong color of something (which I'm just not even going to bother with trying to fix), and you flat out try to steal from me by not sending an item I paid for? Had I been busy and not meticulously counting things as they arrived, I might not have noticed. So, I would have legitimately just given them money for something one of their underpaid, underqualified staff overlooked placing in my box, EVEN THOUGH THERE WAS A CHECKLIST. Unreal! I feel like at the very least, I deserve some sort of credit or partial refund for the absurd amount of time and energy that I was forced to put into this entire debacle.
Had Sears/Kmart operated like a competent organization, they would've just sent me the correct pieces from my order the first time. Yet, here I am--weeks later--still upset and agitated, because I'm waiting on a skirt that I should've received last week. And part of me fears that this will be the wrong color, since they've already demonstrated that they cannot be trusted to fulfill an orderly properly the first time. As soon as I get this skirt, I will be sure to NEVER do business with Sears/Kmart again. It was a mistake to utilize them for any of these purchases, but I wanted to take a chance. Well, I can assure you that I will not be wasting my time with them from this point forward. It's no wonder this company is dying--they have no clue what they're doing or how to provide decent customer service. Good riddance, Kmart and Sears... the both of you!
I have had the worst online experience ever. Ordered dog food from the web page that said item was available in stock. That was not the case so I ordered one that the customer service rep said was available. Again not the case. I talked to at least 10 people including the corporate office who put me on hold for 23 minutes before I hung up. I was told by two different people to wait 72 hours or cancel and reorder, now if you don't have the item that I needed yesterday why would I reorder it? I will never ever deal with this company again... Good thing it wasn't a mom with a starving baby that needed formula. 72 hours is a long time to go without eating don't you think? I give this the worst rating ever.
I'm going to give one star considering there is not an option for no star. Completely aggravated with Kmart today! After 10 years of having $300+ layaways every year, I have never been so disappointed and won't be shopping here again! I went to pick up my second layaway for this year and have always paid at least one day late because I am from the Sacandaga Lake area and am unable to make it on weekends, just to find out they have returned my items to the shelf. With no communication of doing so and that they are no longer providing a 5 day grace period.
Not only did I waste my time on driving down (I know they don't accept late payments online) then I get told I would only get $14 back when I made two payments of $30?! The layaway was made on the 11/5. Today is 12/4. Payments are every two weeks. If I didn't make two payments it would have been returned to shelves two weeks ago! I spoke with a manager who then realized that one of my payments was made to "a wrong layaway" and to just give me the $30 back. So my loss on their mistake?! This is how you conduct business?! Very distasteful and this will not be the only complaint I'll be making.
Do not order online. Pay more anywhere else. I ordered 4 pairs of jeans Black Friday. I was sent all wrong size. I called. They are now sending wrong color. I called again when I saw the wrong color on invoice. They said when I get wrong order I can just print out return label and drive to UPS to return order. I did not order wrong color. Their rep did. They also said they cannot honor Black Friday deal. I also ordered hand mixer which was not in box. They are being nice refunding my money for mixer not in box. But once again they are not honoring black Friday deal on mixer. I wonder how many Black Friday deals they are pulling this stunt on?
Tried to even exchange a shirt I bought where I couldnt find the receipt. I just needed a new size - that's it - the shirt had the tags still on - was never worn - no issues there. Their policy is NO returns or exchanges without a receipt. I recommend you definitely NOT shop here for Christmas as it will not be a pleasant experience if the gift needs to be returned. (Sears has the same policy - which is why these stores have no shoppers!)
I ordered a cookware set and received a sewing machine that cost 4 times the price of cookware. I returned the sewing machine and was told 3 times that I would get my money back in 3-5 days, still haven't received merchandise or refund. Really doesn't pay to be honest, should've just sold sewing machine & repurchased cookware. I have had a few bad experiences with Kmart & will never buy anything major from them again...
Ordered my son a Beyblade set online. Received the package today, only to find out they sent a Beyonce perfume set instead. Called customer service and spoke to a woman who I could barely understand. She insisted that my package wouldn't even be here for 4 more days, so I couldn't have received the wrong item yet. I told her that it was in not only in my hand, but that I had received a delivery confirmation email from them 2 hours before. She continued to tell me for the next 5 minutes that I was wrong and didn't have the package yet. I asked to speak to a supervisor and was put on hold. She came back and told me that her supervisor was too busy with other things to speak with me, but she did discover that I did indeed get my package. She then harassed me for 5 minutes about whether I was positive that it was perfume and not a Beyblade set.
I asked to speak to a supervisor again and she asked me why I thought I needed to speak to a supervisor... That's some nerve. She proceeded to tell me to take the item back to Kmart and get a refund there, I told all of them were closed around here. Then she said she would give me a shipping label and I can take it to the UPS store, which is 35 miles away (I live out in the country). I told her I wasn't driving 70 miles round trip to fix their mistake. She then told me that she would arrange a UPS pick up and it would only cost ME $7! I asked what they would do about getting me the item I actually ordered, I was told I would have to start a new order, pay again, and wait again. But, they would start to process my refund AFTER their warehouse receives and processes the package containing their mistake.
So I have to wait for the same imbeciles who gave me the wrong order in the first place to reprocess their own mistake before I get a refund! I asked her why they felt I should be doing all of the work and going out of my way or paying extra to correct a mistake they made and she explained that's just their policy. Asked again to speak to a supervisor, put in hold and shortly disconnected. Called back same run around except this time they are willing to give me $7 in reward dollars to compensate me for having to pay the UPS pick-up fee. I asked to speak to a supervisor again, again disconnected. Sent an email to the email address on the shipping receipt, received an error message 5 minutes later saying it was an unmonitored email address. Logged on to my account, and opened chat. Same run around except this time they were "more than willing" to give me a 5% coupon for my next purchase in addition to the $7 in reward dollars.
"More than willing" like that 5% was some kind of grand gesture after spending over 2 hours on the phone, hanging up on me, including a defunct email address on their paperwork, trying to charge me to correct their mistake and then refusing to give me a refund until they have time to receive and process their own mistake and even arguing with me about whether I even received the package!! I told him I would not need the coupon or the reward dollars as this would be my last purchase from Kmart or Sears and he acted thoroughly shocked that I wasn't satisfied with the nothing at all that they did to help me. I guess I'll stick with Amazon from now on.
I ordered two perfume sets as gifts. One arrived damaged. Since Kmart does not have an email option for customer service, I used the chat box. The "woman" I chatted with insisted on refunding me and reordering a replacement. I hesitantly agreed, but let her know I felt that was a lengthy and complicated process when she could just send the replacement. She assured me I would pay the same price for the replacement, as I got the original on sale. When she told me the refund and repurchase prices, they were different. So, I asked her not to replace the order. She then rudely ended the chat with me without any further explanation of what would happen next or a confirmation of any kind.
I then found out she refunded me in points, rather than sending the money back to my credit card that I paid with. Luckily, she didn't reorder. I tried to call customer service and got a guy that didn't speak English well and had a staticky connection. I couldn't communicate with him and hung up. This matter is still unresolved. I can't believe Kmart would have such lousy customer service when they've been around for so long. Very disappointed. I guess I'll spend the points and avoid Kmart afterwards. I would not suggest shopping with them online. My in-store purchases were never a problem. However, the Kmarts in my area were closed just recently. I wish they hadn't because I could have exchanged my damaged item at the store instead of all this hassle.
I bought a 7 piece bedding set for $80 3 weeks ago. I have been for the past 2 weeks trying to get the contact number for the manufacturer who makes it because the bedding came apart at the seam it I should say was apart at the seam. I was going to exchange but can't find my receipt for the life of me. So that's why I wanted a number for who actually makes it because I just want a new comforter!
No one, not even KMART who sells this brand has a number for the manufacturer. I tried google, everything. They don't exist. Kmart says I have now had it too long to just exchange it. This is insane and at this rate I will NEVER shop there again and will encourage others not to as well because the customer service has been RIDICULOUS!!! Nowhere did I see a purchase as is sign on my item. I didn't catch it until I had already put it on my bed and it was on the side of the bed I don't use so I didn't catch it immediately. I just want a replacement comforter and I can't even get a correct phone number for the people that make it and KMART basically said they can't "assist" with this. What the hell?! This is YOUR product that you sell at YOUR stores and you can't help me?! I will be sure to stop at nothing to blast this everywhere since you can't help your customers!!
I got some great deals by way of shopping at the Lake Havasu City Kmart. It was a magnificent experience, and I earned enough points in order to send a loved one a big box of Halloween gifts just as the Detroit City Horror Madness Rocktober events began. Sure, on the outside, it isn't glam, it isn't trendy, it's just the usual stuff. I found what I needed, and did not need navigation around the store. Nobody tried to sell me things that I did not want. I found paint for a contest submission, and got it in on time. Thank you Kmart.
First I'd like to start off saying that my credit card itself was compromised through Kmart/Sears! So unknowingly I go to the store buy things for my daughter's college dorm. And while I'm paying with my credit card they informed me my card is not working because it's been compromised. After an hour on the phone with them they finally give me my new card number and allow me to make these purchases. However it seems the cashier herself forgot to give me one of my tax so when I go home and unload I realize their silly things missing couple of plastic forks and knives. Couldn't cost more than five dollars in total.
I called the store and explain and they told me I had to re-purchase the items because anyone could say they bought these things and never received them (I bought close to $400 worth of stuff. I was only claiming about five dollars of it was lost and was willing to show them the receipt). They would not refund my items so I go back. I repurchased the items again with no credit card just my driver's license. Fast forward to a month later I still have not received my card for a bill so I call them to ask how to pay for the credit card and what to do next.
They tell me I have to wait for the credit card in order to pay and I cannot pay in the store because I do not have a credit card. I'm allowed to buy without the actual card however I cannot pay without the actual card and I can wait for another bill to come to my house but that will cost me A late fee. Terrible customer service. Terrible safety. For cautions I will be closing my card and never purchasing from them again and how do I know if someone else hasn't gone in there and make charges to my card without the actual bill. This is insane. Never I guess.
I ordered two watches online at Kmart. It was two weeks and still no watches but my credit card was charged 42.00 for the watches. I had a hard time finding a Kmart number online to call, finally found a number and told them I had not received the watches yet and the representative, which sounded like from another country, which she was hard to understand when she spoke, said that my order was still processing and I would get an email in 24 to 48 hours about it. So I received an email within that time period telling me that they were having problems processing it and when it was processed it would be 8 to 10 day before I would receive the order.
So I’ve been waiting a whole month now and received a email today a month since I ordered these watches, and also it says online when you order something they don't bill you until it ships or you receive it which is not true because they immediate charged my credit card. The Email said that they could not process my order and that I would have to reorder them again, nothing about a refund, there was a underline chat I could click on and did but hmmm nothing happened when I did so I called the 800-416-7565 customer service and again talked to someone that was hard to understand, told me that they were still processing it and I told her that the email I got said they couldn’t process it and I would have to reorder it again, I told her I wanted a full refund, she said I was not charged for the order. I told her that, “Yes I was charged on my credit card”.
She told me that she would contact someone about it and send me another email in 24 hrs to 48 hrs, what a joke. Do not order anything from Kmart, they are getting desperate and are soon going out of business so they will do anything to get your money and they do not care how they treat their customers. I’m not sure yet if I will get a refund, but if I hadn't called. I'm pretty sure they would of just kept my money.
Wrong items delivered twice - Ordered capris and received pants, called 5 times wants me to bring to UPS drop center, no way. I want a refund to my account, have UPS come back with a UPS pick up. They charge 7 dollars to customers, what a crock of ____. Called again for the return labels and they have the returns on the items I want to keep, ARE THEY NOT EDUCATED? Called to cancel credit card and was transferred 3 times, hung up could not wait for their stupidity. I want them to send me a check for the credits I should receive.
Back on May we order new trampoline. Ordered it Kmart online 6/1/17. I received email that the order is ready for pick-up. We went to the store they tell us that the order is not. 6/8/17 a reminder to pick up the order, 6/10/17 again to the store. Order is available for pick up since end of July. Till today I calling the customer service but not give me answers neither for the order or refund. Finally yesterday customer service sends an email that the order was pick up day 6/16/17. Are not how because I never when try many times to talk to the manager of the store but nothing no one in the store give me answers.
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