Kmart Reviews

I placed an order for a TV online. After receiving a confirmation, the order was canceled by Kmart because the product was out of stock. Money should have been released and it has been 4 days and the money is still pending. I called and spoke with 6 different people and no one was able to help me. They sent me an email that I had to go to a store for my money to be refunded. Finally, after 30 minutes waiting for a supervisor over the phone, she sent a request for the bank to release. It was so much of a runaround for no reason. I will never ever order from Kmart again. I'm so disgusted with the service and won't recommend them to anyone. I went shopping a few times before to a Kmart store and in the store, service is the same. It's poor and they never attended to customers. Lines are extremely long and the store is messy. The experience with Kmart was not a good one. Never will I buy online or at a store again.

I went online to order a purple Furby from Kmart. To my understanding, they did not have this color. So, someone took it upon themselves to order an orange one on my account. I was also charged for this without me knowing it. I was waiting and no answer. I looked at their website and found out what had happened and decided I did not want either one. By the way, this was charged through my PayPal account. To this day, I have not received any refund - the runaround, yes. The dateline for all of this is December 16, 2012 until present - no refund. I have emailed for almost three months. All I am owed is $119.26 without tax or shipping charge. They were so willing to go into my PayPal account and charge the second one without my permission - why not put the money back with my permission? I have posted this on Facebook, Twitter, and few other places. The things they are saying are not nice. Kmart - Sears, you used to have an impeccable rating, but now it is in the toilet. Your salesperson sells the first one, but customer service keeps them coming back. You blow it.

This is in regard to the KMart store in Valenica, CA store #3018. The automatic doors have been broken since January. I have watched people struggled to get in and out of the other doors whether it be in a wheelchair, with a stroller, etc. I cannot believe that it has been over a month and they have not been fixed. It was difficult to even get in and out with a cart just walking. I believed this is against ADA requirements. Those with disabilities cannot get in and out of the store. I also would believe that the limited entry and exit through the front doors would inhibit exiting the store in the event of an emergency. This is a safety hazard that I am hoping will be addressed immediately. I have tried to complete the KMart accessibility form, but it will not allow me to enter the store number.

On 12/23/2012, I placed a layaway order for a comforter set that was on sale for $49.99. I paid the order off on 1/7/13 and was told the order would ship within 7 days. I have been calling for 2 weeks now, asking about my order and was told they are working on it. Last night, I got an email stating that due to a technical error, they cancelled my layaway and to call customer service to reorder. I called and explained what happened and since it was not my error, I asked for the sale price. I was told that the only thing they could do was place my order for the full amount of $79.99 and they would put in a request for a refund of the difference and maybe I would get the refund. This is the worst customer service I have experienced. Stay away from Kmart and/or Sears since they have the same policies.

I ordered two pieces of furniture online. The TV stand came and was fine. The UPS man refused delivery of the armoire right before Christmas as the box was torn to shreds and he knew that if he left it, it was heavy and I would have to ship it back. Well, Kmart returned the item to their warehouse which they confirm in multiple emails that they have it. They refused to ship me another one and have yet to credit me a lousy $130 two months later.

On December 8th, 2012, I purchased two tablets online for Christmas presents for my children. Delivery was promised on December 17th, 2012, but I did not receive the tablets until December 24th, 2012. When I received the products, one of them would not power on. Because of technical issues on Kmart’s part, I was not able to contact them until December 30, 2012. A refund to my CC that I used for purchase was promised to me with receipt of drop off to UPS with the defective tablet. Kmart sent me a confirmation of my refund request on Saturday, January 5th, 2013. I did not receive this refund within five business days, although I called on January 9th requesting the refund once again.

I ordered a heavy piece of furniture that was delivered and left outside my door. It was the wrong piece. I called this morning to either receive a credit so I can go out and buy the piece I need right away or immediately have them send the correct piece. The box weighs 70lbs and I cannot lift it. I was told I would need to somehow work it out and that UPS would pick up the box (when I work full-time), wait for it to make it back to the warehouse and be restocked then I will receive my refund. In essence, Kmart is keeping $140 of mine. It is mine, and there is nothing I can do about it. Kmart corporate is dishonest and has the worst customer service I've ever experienced. I will never shop at Kmart again and will tell everyone and anyone to do the same. Stay away.

I did a layaway online of baby clothes (18 items) back in November. I did my payments like they scheduled and today, 1/10/13, I did my last payment. A minute after I did that payment, I received 2 emails. The first one was about my payment receipt. The second one was letting me know that my layaway was cancelled and that I needed to call 1800 number so they can reorder my items and ship them to me. I called and the representative of Kmart told me that several items were not available and that was the reason they cancelled my layaway. They offered an apology and a refund. So, they couldn't let me know ahead of time about the items; they took my money. I'm pregnant and about to give birth, so I was really looking forward to receiving my package and they just offer money back! Is this fair?

I ordered a dining set on Nov. 26th, 2012. I was charged immediately but I haven't received the product till date. I have inquired about the order everyday but they said, "You will receive it." I purchased it during Thanksgiving Day deals. They say the product is not available but the product is still available to book online with a different price, much higher than what I purchased. Now they have sent me an email saying that your order is cancelled and money is refunded back.

I am handicapped and depend on using the electric carts. No matter which Kmart I go to, they are never charged or are out of order. I know this is a convenience you provide (badly). I feel I must send a letter to AARP to print in their newspaper so others can be saved before going to shop. You have lost another customer.

On 25 Dec 12, I ordered a gift card online for my mother so I would have a present for her. It was to arrive in an hour according to their website. One hour came and went. With it being Christmas, I called customer service (1-866 number) immediately and was given numerous apologies for not being given my gift card. I was told a claim was going to be submitted and I would have to wait 3-5 business days for a response. I was completely disturbed by this as they already deducted the money from my account.

I ordered on November 31st four items online with layaway and quickly (within 2 payments) paid it off. Once I received my shipment, I realized only 3 of the 4 items were in the box. I called to let Kmart know, and they said the only way I can get this Winx doll that I ordered and didn't receive was to repay for the item and have it shipped out again and that they would refund me for the one I didn't receive within 48 hours. 4 days went by with no sign of a refund to my debit card and called them again, only to be told that there were no notes on my account that I called the first time. They would immediately send it to their refunds department and to wait another 48 hours.

I attempted to order 3 presents for Christmas. The first attempt, they told me my card was declined. Second attempt, again the card was declined. Third time, I used my husband's card. The card was accepted. A few days later, Kmart not only debited my husband's account, but also debited my account two times. Therefore, I did not have the money in my account that I thought I did. I have contacted Kmart numerous times to get my account credited. I had to get a statement from my bank and fax it to customer service. I still have not received a credit to my account. This mess all started on December 15, 2012. Each time I talk to these people, they tell me it will be 3 to 5 business days. Well those days have come and gone with no refund. I will never shop at Kmart online or at the store. I think their mishandling of this situation is very unprofessional!

I placed my order on November 13th, 2012. I made the regular scheduled payments, and today, I went to pay off the layaway order (which was by no means, cheap). After paying nearly $800, I felt the relief that I was finally done. I received the payment receipt via email, but not too long did another email follow stating that the layaway order had been cancelled. At this time I was furious. I called the number on the email just to get a person that did not speak English very well. She said, "Oh, your order appears to be delivered by January 9th." I told her then why did I receive an email stating it had been cancelled.

The last two times I shopped in the Conneaut, OH Kmart, I left all of my items at the register and walked away. Why? Because of the price tricking. I am tired of it. I bought what I thought was BOGO, then found out it was BOGO 1/2 off (didn't see the fine print). Some of it I took off the circular racks, only later to find out that only one side contains the sale items. I left the cart full of clothing with the clerk and walked away. The next trip (same location), I was buying shoes for the family. Again, BOGO sale, knowing better this time (haha on me). I got to the register only to find out that some of the shoes were not BOGO, although the in-store signs were displayed with the shoes and the in-store signs were not marked that the sale was for specific shoes. I left that cart of merchandise with the clerk at the register also.

Long story short, I placed my order via regular mail on Dec 14th. Plenty of time for Christmas, right? Wrong! Still, I didn't have my order by Dec 20th. I've never even received an e-mail confirmation. (My fault there. I entered it wrong. They however, had my address and phone number.) I ordered two presents, both in-stock and my account was immediately debited. I went to their site, scrolled down to customer service and clicked on Contact Us. I called the 1-800 number that was posted. It was a wrong number. I double-checked and it's still wrong number. Huh? I sent an e-mail to them. Well, it said Click Here to E-mail. It was returned, no such address? What? I continued trying to contact Customer Service via the phone number posted and e-mail. Same story, wrong number, no such e-mail? Crazy, right?

I ordered Just Dance 4 for the Wii on 11/26/2012. I never got it. Three weeks later, I got a call from someone down the street. They had my package. This house was 2 blocks down the road from my house. The lady gave me the package wrapped in a plastic bag stating it was soaked and the only reason why she found it (it was buried under some leaves) is because she was putting up Christmas lights. I took the bag that contained the envelope home. It was soaked because it had rained and was exposed to the elements. The envelope was ripped and the foam padding was out of the envelope. There was no item in the envelope. UPS claims they delivered but they didn't deliver this to my house. Kmart won’t give me my credit to my debit card. This was a Christmas present and now I don’t have my money back nor do I have my item.

My daughter & I received gifts from Adopt-a-Family for this Christmas season. Tonight, we each opened a gift. My daughter received two pairs of boots, one pair (dress kind) from Kmart & one pair (snow) from Walmart. Neither pair of boots fits my daughter; they are too small (her feet grew since turning in info to Adopt-a-Family). Each pair of boots has a store tag on them; that's how I know where they came from. Since these gifts are from Adopt-a-Family, there weren't any receipts enclosed. I contacted Kmart online customer service & explained the situation. I asked if I could take the boots to the store & exchange them for a larger size. The answer I was given was, "I wish you could return the boots without the receipt but KMart does not accept returns without a receipt."

I ordered a Christmas gift from Kmart online and chose a site for store pick-up. The pick-up location that I chose was the Hamilton NJ store. Biggest mistake ever! When I arrived at the pick-up counter, there was nobody there to help me so I rang the bell that's located there. Well, the bell either didn't work or they just ignored me because nobody came to assist me. So after waiting for about 10 minutes, I was able to finally locate an employee who then called for assistance over the intercom. Okay, a very angry employee walks up to the area cursing about something that she is reading and continues to cuss and act unprofessionally even after seeing that I was waiting to be helped.

They had a washer and dryer advertised for $499.99 on Black Friday for the first 3 customers. I was one of the first 3, and as of today, Dec. 18, 2012, they still have not come through. They keep saying it is on order but do not know when it's coming in. This is false advertisement.

I am in urgent need of your assistance. The following chain of events involves an order that I placed on Kmart.com on November 23rd, 2012 (Black Friday). After reviewing the facts, I’m sure that you will understand my frustration and concern. On November 23, 2012, I attempted to order over 40 items which was reduced to 27 items due to out of stock sale items. My “shopping cart” spontaneously emptied throughout the day causing me to lose out on several “early bird” specials. I was unable to access checkout function due to widespread system problems. I was informed of the problems by a company agent and told to “keep trying”. At this point I was concerned about the ability to shop at the sales prices that were not valid the next day.

We went to the Kmart in W. Lebanon, NH on Sunday, 12/16/2012. We were trying to purchase an air compressor that the shelf tag showed $11.88. At the register, it rang up at $44.00. I went back with a manager, and there was only one left on the shelf. There were 3 when we picked up ours. The manager removed the tags and said it was for an amoral car kit, yet none were in the area. They did not honor the price.

On November 23, I was shopping online for a rocking chair that I could use in my new baby room. I came across a rocker recliner sold on Kmart.com. I found what I thought would be a great deal off the chair, a 20% code. I then decided to add two laugh and learn toys to the order because it was buy 1 get 1 at the time. However, my rocker recliner was only offered at a store 40 minutes away from me. But again, I thought what a good deal, why not? Now, just so you know, I have a Kmart store 1 mile away from where I live, but the chair was not offered there. So, I ordered the three items using the layaway option and for pickup at the store 40 minutes away.

I received my order on 12/10/2012. Right away I took the packing slip out and compared it to my items. One item was missing. I called right away and talked to someone (did not give me a name). The call got disconnected as soon as I had finished explaining my situation. I called back. This time I spoke to George who took all my information and seemed that he was going to get a response for me. He told me that in 72hrs I would get a response as to the resolution. When the 72hrs came and went I called again, a lady answered and no name was given again. I explained my situation. We got "disconnected" once more! I called back and spoke to Latoya (very pleasant), but she couldn't help me. She put me in contact with **, a Manager at the Online Solution Department. ** then told me that she will put all these notations on my order and I would get an email by Friday 12/14/2012, and then call back to 800-349-4358 and ask for Online Solutions.

Broken Promises - I am a very irate customer right now. On December 8, 2012, I placed 2 robes on lay-away from your Kmart.com site. These robes were priced at $27.99 each. On Thursday 12, 2012 while I was again shopping, I noticed that the robes were on sale for $19.99 each. I called the customer service phone number and spoke with Tanika and asked her if Kmart would grant me the sale price. She spoke with the supervisor and informed me in order to get the sale price, I would need to pay off my lay-away before the sale was over and call back and I would be given the difference between my lay-away price and the new sale price over the phone.

I received a damaged item, possibly in shipping. I left 4 emails and have made 4 calls this week and still I have no call tag pick up on the damaged item. The customer service people are really nice on the phone, but so far it's all talk and no action. On Monday, a call tag was supposed to have been issued. Three calls later, it is now Friday and nothing. They tell me something different every time I call. Now a week later, a different rep tells me they can issue an email label. I wish someone would have told me that a week ago. I would have had it shipped 5 days ago. I was told one to 3 days for the UPS call tag. Now a week later, I am told 7 days for a call tag and I am told about the electronic call tag and I have to haul it up to UPS myself, a big 50-lb. box. Well, I would have done that Monday, but I was not told. This is pathetic!

This review is related to Kmart in Shamokin Dam, PA. I and some others I know have decided to no longer shop at this Kmart due to poor management, rude customer service and time consuming check out due to poorly trained staff. This has happened every time I have tried to shop at this location. Cashiers are poorly trained and constantly calling customer service. The customer service women are extremely rude and loud and act like you are bothering them (one in particular, black hair and glasses). Items rarely ring up correctly. This store's staff are lacking in job skills. It almost seems like this store hires all low functioning people for gov't. kickbacks. I called to see if the store had a certain item and was told yes, but when I got there they did not. The Kmart person said he thought I wanted something else. It is just one frustrating experience after another, so after repeated frustrations at this store, I will never shop there again. This store needs some skilled workers, trained staff and customer service people that are friendly and helpful.

I purchased a Kasar tablet online for my son on Dec. 3 with order number **. I paid a 2-day express shipping. I noticed online that they said order would arrive Dec. 10th. I have called repeatedly and no one could not tell me why it said the 10th when I paid for 2-day shipping. I called UPS and they stated that they never received the merchandise from the vendor. I then called them back because the order status went from shipped to delivered to completed status. They said I would have to wait an additional 5 to 7 business days for a response and I could not get a refund because order was completed. And when I receive the item, I can return it to the store. I then called UPS and they called Kmart online and verified that they did not have item from vendor and only had shipping label. It's bad enough my house had been robbed three times since I moved back to PA and I lost everything. And now that I am unemployed, I ordered it for my son for his birthday and now, he won't even get it for Christmas. Can you help me?

I am standing by my statement that I will not be returning to Kmart ever again. The associates and the managers at Indiana, PA Kmart were rude, disinterested and barely competent. I understand it is not possible for someone to answer all questions and saying "I don't know" is not wrong if it is followed with "but I will find out." Instead, both the associate and the manager told that while they could see I had money on my rewards cards, they had no idea why it was denied. I've complained several times on the Kmart website and haven't even gotten any form of letter or apology. It is very sad to see people looking for work and unable to find it while Kmart employs people who don't care about their jobs. I have no intention of ever shopping in Kmart again.

I have called several times about these order refund ** plus **. Their computer online made an error on shipping the original order ** and sent it to me, not to Cape Coral, so your agent created a new order but charged me full price. Because of all the problems, she said to call Kmart back once I returned the shoes, which I did, then she would give me free standard shipping (but I use priority mail so she would credit me the difference) plus 5% off, and give me the discount to buy one get half off the other. We had to split the order to reorder and it charged me full price. Also, I returned the shoes. I was not given shipping back since it was not my error and it was your computer error for switching the address and using the billing address as shipping and the Cape Coral address as billing.

I tried numerous times to put items in layaway on Thanksgiving night, at the time plainly stated in their ads. A lot of the items I wanted were out of stock, but I was finally able to find 26 of the items I had wanted. I recently had knee surgery, so I had thought this was a great deal and a big help to me. At first, the website kept freezing up on me. Then, when I was finally able to go to check out, 18 of my items just disappeared. I ended up with 8 items in my cart. I eventually found out they were sold out now.

In September 2012, I put $329.00 on layaway for Christmas presents. I was told I could make my layaway payment online. On October 6, 2012, I made my layaway payment of $51.12 via online payment. On October 7, I noticed that Kmart online had charged my debit card twice (2 @ $51.12 = $102.24). When I checked my payments to my layaway contract, only the $51.12 posted to my layaway. I called the customer service line and was told that I had to fax my bank statement showing the double charge. On October 8, I faxed my bank statement and once again called, only to be told it takes 3-5 business days to be refunded.

I went on Kmart online on Thanksgiving at 8pm for a deal on an upland men's 26" beach cruiser. Final cost was $84.20. I input my order and was sent a confirmation email. And since Antioch Kmart did not respond to my online order and fill the request, Kmart sent me an email four days later saying my order was cancelled. They will not honor the Black Friday price of $84.20. I received an email response from Sears(?) saying they are sorry and I can have 5% off regular price.

I went in to the Kmart Columbus store in MS to buy some sunglasses because my husband was having eye surgery and forgot his sunglasses. I asked the lady in the department where the sunglasses rack was. She said the sunglasses were in the back of the store and they can't get the sunglasses out because it's not that time of year. She wasn't very nice about it at all. I have to drive way back to Westpoint, MS.

Due to unfortunate circumstances at my local Kmart store, which is owned by Sears Holdings Corporation, I will no longer be shopping at either entity in any location. After contacting both entities by email as well as by social media, neither had willingness to resolve my issue, nor showed true concern for the lack of social graces or common courtesy lacking by store personnel & management staff.

Black Friday - I went to Metropolitan Mall in Queens and I was there by 4am. I was one of the first 30 people to get there. Around 5:30am, the manager came out and started handing out tickets for certain merchandise. He didn’t know where the line began because at that time, it started getting crowded. Once he realized where the line started, he had already handed it out to others and only had 15 left in his hand. I complained to him how this wasn't fair and he was very rude to me. He was very unorganized and very unprofessional. I was so upset and left.

I returned an item from Kmart.com and the supervisor did everything but out and out accuse me of fraud or theft. A manager was called and the supervisor actually called Kmart.com in front of me to "verify the price." I spent probably 20 minutes there dealing with this while other customers looked at me like I was a thief. After she realized the return was legit, she quickly handled the transaction and gave me dirty looks. I had a list of items to pick up, but I left and went elsewhere. This will be my last visit to the Norwalk, Ohio Kmart. I wonder how long it will take before this store goes under? You can't treat the few customers you have poorly and expect them to come back.

I'll never order from Kmart again! I ordered 8 different items through Kmart.com, but I received 5 of 8 items that I ordered and 3 duplicate items. I contacted Kmart for resolution and every time, Kmart agents gave me different answers. The final answer was that I must receive refund for the missing items and I must go through the entire ordering process again in order to receive the items that I ordered initially. Of course, I have to call customer service again in order to receive free shipping and other discounts I received with the original order. In addition, the refund process won't start until the investigation at warehouse is done. Furthermore, Kmart is pressing the responsibility on me to return the duplicate items.

Kmart has refused to publish a bad review. I have their product, Gordon Ramsay Everyday Dinnerware. They have just one review on their website for this product and it is 5 stars. The set has gone down to nearly half price and I find it hard to believe that no one else found them to be as terrible as I did and that no one else could be bothered to write a review for them except one person who apparently likes really badly made dishes.

I went to the Kmart in East Town Mall, Lancaster, PA at approx. 7am Black Friday 2012. I went back and got an Eagle Talon Castle for my grandson for Christmas, scanned it on red laser and it said that it was $44.97 online or local. But when she rang it up, it came up as $59.99. I showed her the red laser result from scanning the barcode and she called the manager. He said that was just the online price and I asked why it said local also. He said that was only if ordered online and picked up at the store. I said that was deceiving and he said too bad. I went to Wal-Mart, got the same item, showed the red laser and they gave it to me for that advertised price. That is why Kmart is losing customers and Wal-Mart is growing. I will not shop Kmart anymore.

You will think that the day after Thanksgiving, Kmart would be ready to handle the multitude of customers. Well, obviously not. I was in line ready to be taken care of when all of a sudden the employee behind the cash register told me, "You need to go to another line because I'm close." She did not try to move me over to another lane or did not even apologize for the inconvenience. She just walked away like nothing happened. On top of this, there was still like eight more customers behind me. She could have said something or took care of this in a better reasonable way. Kmart really failed for me today. Time to rewrite your customer service satisfaction policy because this is one consumer that's not satisfied.

I was at the local Kmart store in Branson, MO. They had doorbuster sales at 8 pm. I was there and waited in line from 4:30 pm till the doors opened at 8 pm. In front of me were 20 people and 8 of them were from the same family. I wanted a trio tablet listed to sell for $69. At around 7 pm, store personnel came out saying we only got 5 to 8 of each item on sale of TVs, computers, the tablet I wanted and more. Well, the family of 8 took most of the items that were on sale. To top this off, the family of 8 got three 50-in. TVs, 3 of the tablets and other things and put all on layaway. Yes, sale items put on layaway. All who were there got ripped off along with me for I had cash to pay for what I wanted. And one time I was in the store, I wanted to put a sale item on layaway and I was told, "No, I cannot do that; if you put it on layaway, you pay full price for it." Yet, they let this family of 8 who got 3 TVs, tablet computers and more put all on layaway. What a rip off with 2 sets of standards and more. I'll never buy from Kmart again ...

I went to purchase a TV from Kmart that they had listed for $299.99. I got the TV and went to pay for it. They rung it up and it came to $379.99. I told them that there is a sticker on it and a sign that says $299.99. They told me that it's wrong and it is $379.99 and continued to ring it up. I said, "I'm not buying this. It was clearly listed for $299 and that's what I expect to pay!" They said they can't honor that price and I just left it on the counter and left the store. Total BS.

K-mart provides poor customer service. I ordered a large item online, and within an hour after, I noticed the same item online from the source where K-mart buys it for less. I immediately called K-mart and spoke to Sylvia to request they match that price. She said they could not and that if they were Sears, they could but since I ordered through K-mart, they could not. But they would cancel the order and call me back. By next morning, no call. So I called again and spoke with Deborah. She said she would try to cancel and call me back. She did not either. I called again and spoke with Bruce who said he would do same and send e-mail confirmation of cancel. No e-mail.

With my friend, I went to Kmart and he bought at 50% off a Halloween dog cloth. A few days later, I came back at the same store and all Halloween stuff were at 75% off. I took the last Halloween dog dress and went to the cash register where the dress rang up at full price. I asked why, and the supervisor said that they never had or will have dog clothes on sale. I told her about my friend, and she said that this couldn't be possible because she has a Yorkie and she didn't see the dress on sale and blah blah blah. I called the customer service to complain, and their answer was "We can't force the store to sell an item on sale if they won't." Thanks for the information. Now I know which store to avoid!

I went in to get a game system on ad. None there as usual. I asked for rain check and was treated like a idiot and was told that this Kmart only has a very limited supply of ad electronics. My question was why put it in ad if you only get in very limited amount of ad products? I went to the courtesy desk in the front of the store and waited 8 mins to talk to employee. I asked for complaint phone number or to speak to manager. I was told there is no complaint phone number and managers were too busy to bother with me. The employee slapped a note pad and a pen on the counter and told me to write it out. I asked to speak to a manager again and was told they had a meeting tomorrow and could not be bothered.

Christmas trees were shown with ornaments. The sign said, "This is a 7ft tree with 600 lights. The tree is decorated with Jacquelin Smith Christmas ornaments." I paid for the tree, then was told the ornaments did not come with it. After showing the sign, the manager said, "Well it does not say that it does." I wanted my money back and was charged $10 restocking fee. I never got the tree - it was still in the store!

I went to the check out. I told the cashier I only wanted to use $10 off my reward card and pay the rest in cash. She told me I had to use all of it or none of it. I told her that I was sure I had only used some of it before. She made a call and said, "Use it all or none." I was saving the points that I had for my son to Christmas shop with. It was only $41; however, I would like to know the policy. Thanks.

I live in Alamogordo, New Mexico. Now, as we all know, Walmart is a far superior store with better prices and selection. But two weeks ago, I did not feel like fighting the crowds at Walmart so my husband and I went to Kmart in Alamogordo. He was looking to buy an alarm clock/radio/CD player combo. We went back to the electronics department and he found one he thought was okay. It was $50, and that seemed a little high for a cheapie like that, but we were tired of shopping for the day. He took it home and was setting it up. There was a used CD jammed in the CD player. He got it out. He turned on the radio. After a short while, it stopped playing. Flat out, that radio is broken and was a returned item. It was not labeled as a used, broken item. The Kmart employees took a broken item and placed it on the shelf to be sold again! Stay away from Kmart. Shop at Walmart or Amazon.

I ordered a Google tablet on their website and received an order confirmation about 2 minutes. While reviewing the confirmation, I realized I ordered a wrong model. Unlike Amazon and many other retail websites, you cannot cancel your order online even if the order is just submitted. I called their customer service right away. The customer service person refused to cancel my order. She told me my order was in process and I would need to wait to receive the product then return it to a Kmart store, and my shipping charge won't be refundable though. I stressed that I just completed the order online. I didn't believe Kmart had begun to process my order in only about 5 min. I suggest you may pay by a credit card. This way, you can dispute the charge if not satisfied with their services. Kmart policies are not customer-friendly. The customer service person who talked to me was good though.

I went to Kmart because I like checking their markdown prices. I rarely go there because I come away disgusted every time I go. Today, I bought some chicken breast raw. When I put my package on the counter, I realized it was leaking. As that is a serious health hazard, I asked if she had some paper towels or something to clean it up. She said she didn't, but she would get some. She continued to check out the rest of my order, and left a big puddle of raw chicken juices on the belt without even bothering to do anything about it. She didn't go get paper towels or sanitizer as I asked.

I bought a Schwinn Bike from Kmart that had a 90-day return plan. The bike was hardly used and on the 92nd day, the crank became very loose. I called Schwinn because of their one-year parts warranty and they suggested we call Kmart and see if they could or would do anything. When I did call, the manager was in a meeting, but we were told he would contact me soon. He never did. After a week or so, I wrote a bad review of the bike on Kmart's site. My complaint is that after more than a week, the bad review of the bike never showed up. They apparently only show good reviews. I think my review was justified. After all you would expect a bike to last more than 92 days even if it only had a 90-day return. What good are product reviews if they only show the good ones?

Kmart San Jose Jacksonville, FL - They put gazebo on layaway for $549. I went back a week later to make payment and it was on sale for cheaper. I had to cancel the layaway, cost $20-30, to get the lower price and went back 7-10 days later. It was marked down again, found on a different gazebo. I liked it better, cancelled the layaway and put a different gazebo on the layaway. I went to pick up, paid in full and they had the wrong gazebo on layaway. Now they try to tell me I never changed it, which a Kmart associate verified prior that it was the right gazebo. I have tried talking to manager Joyce several times with no assist. She even one time told me, "People like you try to put layaway on hold until it's marked down, then expect the lower price" (original price $599, went on sale at $549, then $329, then the clearance is $180).

Kmart Pharmacy doesn't honor the $25 gift cards in their flyers if you have used one within a month. Nowhere in the coupon does it state this. We don't know if this is just an isolated instance or not, but efforts to deal with the "escalation department" in Texas and the Philippines to find out was a complete joke and waste of time. I waited nearly a week for a supervisor’s call back. When I tried to call a supervisor, people were rude to me and kept me on hold for a half hour. All I wanted to do was know if this exclusion applied. No wonder Kmart and Sears are in trouble! What a rotten customer service by robot-like people! This is false advertising. One would think that they might take this seriously. They are too stupid to understand the implications.

As you know, I shop at Kmart all the time and spend a lot of money at the Crofton, Maryland 21114 store. Today (10-19-2012) when I was shopping at the store, one of the employees started swearing at a customer in the store. I mean the language was the worst I ever heard ** and the manager was standing right beside him and did not say a word to the employee or tell him to stop or leave or anything. Another lady and I said we were going to report this incident to the manager, only to find out that was the manager who was standing right beside the bad language man. No one even apologized or attempted to say anything to me on the positive side. Tonight I still cannot believe how loud this employee was. I could not get any names for these people, but I will find out who these men were. I spent over $50.00 today and did not get a $5.00 gift card. What on earth is going on with this Crofton, MD store? Very angry and upset.

I went in on a Saturday afternoon a little after 4pm. I got the items I needed and went to the registers. Eight available registers, only 2 were open - TWO. Both lines had at least 5 other people waiting to check out. While I was a bit annoyed that I would have to wait for some time, my wife needed the items and I didn't want to have to go through the hassle of going to another store. Five minutes pass, I'm still 3 people away from checking out, when I notice in the front of the registers are three associates (I could tell by their uniform shirts) standing around just talking and ignoring the fact that the registers have long lines and impatient customers.

I was lost in their store. Nothing was in order and there’s no customer service. I also felt that I was being followed by an employee and I think I was being checked out. I felt uncomfortable. When I checked out the cashier, he was on his cellphone. When he scanned my stuff, I heard him under his breath say, "Yeah, that’s what a typical ** buy." Just because I bought a pack of Kool-Aid, he kinda scanned me over and my body. It was at the Kmart at Holmes, PA.

I cancelled an order since September 13, 2012 and still have not received a refund. I've contacted Kmart's customer service department several times since cancelling the order and they have been no help. Yesterday, I was told to fax over a copy of my credit card statement showing that I have not received the refund yet, which I did. I also called the manager at the Biscayne Blvd., Miami store and he has yet to call me back. Each time I speak to their representatives, they lie to me about my refund and say I'll be receiving an email confirming my refund, but I haven't received any email from their company. I also sent an online email via their website. It says someone will contact me, but they have not. I never thought Kmart would have such poor customer service, but they do. Also, someone stole my credit card info and placed two orders with it. Beware of Kmart. They lie! All customer service reps are programmed to give the same answer.

Kmart coupons redeeming points and angry worker = I was at the Mt. Vernon, IL 62864 Kmart location today. I had several coupons and many were for the Glade deals. I had several of the Glade Expressions coupons for the mist and only 2 of the oil diffuser kits were in stock on the shelf. So, I purchased a few more items too and had lots of additional items. When she went to scan my coupons, the first problem was the $5 off $50 coupon. It didn’t scan and then somebody even came over and said no, you can’t use any other coupons with this coupon. So, I was fine with that and it wasn't too big of a deal.

On Sept. 13, 2012, I went to Kmart.com to pay on my layaway. Apparently, the website was having issues and kept showing the payment screen. I thought that maybe I had entered my debit card number incorrectly, so I proceeded to use my other (checking) debit card. Now supposedly I was only making a $10 payment but somehow Kmart.com sent 10 transactions of $10 payments, plus 9 transactions of $1 payments (total of $109.00 hold on my account) all for a $10 (ten dollar) payment. I got on the phone today (I received an email concerning this problem from Kmart.com explaining that all transactions for that day were cancelled and that they are correcting the problem) and spent all day with continued calls from my bank, the number that the email said I could call to remedy this problem.

On 9/13/2012, I went online at Kmart.com and paid on my layaway. I made 1 payment of $58.48 from my bank debit card. Later on that day, I checked my bank statement online and it showed 10 pending transactions of $58.48 made to Kmart! That was more than the total layaway amount. I immediately called Kmart Customer Service, was hung up on 2 times. Finally, I got with a rep that would talk to me. She said that this had happened to several customers and Kmart would have this resolved within 24 hours. Needless to say, after 24 hours, it was not resolved. I called back, spoke with several reps. All had diff. answers. One even said this would be corrected eventually! I spoke with a supervisor and was told 3-5 business days. As of today, I have had no solution to my problem.

On 8/31/12, I placed an order on Kmart.com for 14 items totaling $280.11 and an order from Sears.com totaling $97.41. The next day, the order from Sears was received and I was pleasantly happy with the order. On 9/4/12, I received the Kmart part of the order and discovered that half of the order was missing. I called Kmart.com and the rep went over the order and noted what was missing and I was told that she would send an email to the dept. that will look into the situation. I was told that the turn-around time would be 24 to 48 hours and that someone would email me to inform me of their findings. Needless to say, that 48 hours passed and no email.

Table top exploded all over the deck. It is still crackling and popping. Thankfully no one is hurt. It's a big mess to clean up and I will have to replace it. I'm not happy.

I worked on Kmart.com and I know an error when I see one. My wife ordered two scooters and we changed the address for the different scooters to be shipped to them. I helped her make the relevant changes. There was no confirmation certificate to show the items would be shipped to the correct address but we went on the goodwill that the items would be shipped to the shipping addresses we entered. Next, the items arrived at the billing address. My wife called Customer Service and explained the issue and they said they would email us return shipping labels to ship the items back. When these did not arrive, she called back and this time, they said it was our fault. This is ridiculous and I will complain to every place I can as I think Kmart service stinks.

I had two identical women’s top items. One had a sale price and the other didn't. When I went to check out, I was told that the one article that was pink was on sale, but the other one that was aqua wasn't because it was a winter color. I am 64 years old and in all my lifetime I have never heard of anything so ridiculous. I cannot believe they said that. It will change my mind about ever shopping again at Kmart.

I purchased an Impression tablet. The screen went on it. I took it back to the store on 08/18/12. I wanted to exchange it or receive my money back. I had lost the final receipt but had my ID. I spoke with the store manager, Eric **, in Kmart on Orthodox ave. He told me that it was my problem and that there was nothing that he could do to help me. His behavior and his unprofessionalism were very harsh.

My daughter has a Rewards card at Kmart. I decided to use her Rewards card to give her extra spending money to use on her kids since she doesn't make very much. So any time I needed something, I would always go to Kmart and Sears so she would get more points. I've acquired a lot of points for her and felt good about helping her and the kids out. Yes, I did have my own Rewards card in my name but always used her instead. What happened in the process, they used this as one of the reason to fire her (she works at Kmart). This is my daughter, she did not gain points fraudulently. I will do my best not to buy anything else from Kmart. I am really angry. It's Kmart's loss because I've spent a lot there.

My name is Brian **, a 51-year old left hand amputee. Until today, I thoroughly enjoyed shopping at your store on N. Nevada in Colorado Springs, CO. If you look at "My Rewards Your Way Card", I have spent nearly all of my points at the one store. Unfortunately, being handicapped means having to take several medications. The pharmacy department, especially Larry, is kind, compassionate and works to ensure patient safety. On 7/20/12, I purchased a Panasonic LCD TV at Sears. The cost was almost $1,000. Due to an incident on 8/9/12, I ended severely chemically burned, my left stump requiring emergency treatment. My first thought was to get up and have Larry fill my antibiotics. This was at 4 pm MST.

Last year, I signed up for Kmart Rewards. The cashier told me I only had to give my cell phone number at checkout for rewards. Some months later, I noticed someone using a rewards card. I again questioned the cashier about not having a card. Again, I was told all I needed was my cell phone number at checkout. At the time, I just received an email that I could print for a $10 discount on purchase as a reward.

First off, I am a VIP Gold Shop Your Way Rewards member. I have spent a considerable amount of money in Kmart, and Sears be the worst in the world. I have never had anything but trouble at this Kmart, but the others never have stock and this one always does (I think simply because people won't go in there). I decided to brave it today because I had simple trans: Tide - $11.97, Downy - $5.00, socks - $6.99, 2 Olay face cleansers - $3.59, 2 ol BW - $5.79, 1 all - $3.50, 2 ivory @ $1.79, just a little over $50. I had no card and no P&G.

Glass table of a Martha Stewart patio table - The glass table top to my patio table was in tiny shattered pieces. I called the store and spoke with the store manager. He took may name and phone number. He told me that he had never heard of this before. He told me that a representative from Kmart would call me. Someone did call me and left a message. The representative said that she understood why I was concerned and left a phone number for a "glass doctor" website. That was all Kmart did for me. I am very dissatisfied with their service and accountability.

Poor customer service - How stupid is this? I buy a bike at Kmart, the following week it goes on sale. I make the call to see if I can get a refund for the difference between what I paid and the sale price. Because it is more than 7 days since the purchase (it's been 9 days), they won't refund the difference. But if I want to bring the bike back, they will give me a full refund. Does anyone at Kmart have any brains? How stupid. I'll bring it back, get my money and go to your competitor to buy a bike.

My mother and I visited Kmart at 4095 Nolensville Road in Nashville, TN on Friday night (June 22, 2012). After shopping and browsing, we were ready to make our purchase. Everything was going great until I tried to push my mother with her standard wheelchair through the alley way at the checkout. The registers were too close and her wheelchair would not fit. She was so embarrassed when I had to ask the line of people behind us (because only one register was open and there was a long line of people wanting to check out) to let us back out so I could wheel her around the alley way by the customer service desk.

I had this experience over the course of 3 transactions. Transaction 1, I bought over $30 worth of Kimberly Clark, Unilever, Glade products to get a $10 coupon off my next order. The $10 coupon didn't print out and the manager didn't give it to me. Transaction 2, I decided to try again with a different set of items, and didn't get a 2nd $10 voucher. Also, while Kmart advertises that they double coupons, my coupons didn't double correctly and I was shortchanged $2. For transaction 3, I had a Kmart offer that if I redeemed my store points, they would give me an additional $5 worth of points. I did that, but didn't get the $5 worth of points.

I dropped off a prescription to be refilled. This was the last refill on an injectable medication that is taken bi-weekly. The pharmacist didn't want to refill it. He said it was too close to the expiration date. There were three weeks till it expired. He finally agreed. He said he would have to order it in. He told me when to come back on a particular date and pick it up. Again, he told me what date to come back. When I went back on the agreed date, he told me it had expired the day before. He told me it was no big deal, since it wasn't a life or death situation. I asked for the name and telephone number of his supervisor so I could log a complaint. He wrote it down and gave it to me. It was a disconnected telephone number and a bogus name. I called from the pharmacy. He laughed at me. I now have to wait a month to get in to see the specialist, and have extensive blood work done before he will write a new script. Since I am a cancer survivor, the doctor is very careful with my meds.

This is regarding the $5 gift card for purchasing $50 or more. I observed a customer in front of me at K-Mart purchase more than $50 worth of items and she was not given a $5 gift card. About a week prior to this incident, my daughter had purchased more than $50 worth of items. The cashier did not hand her the gift card. My daughter asked for the card. The cashier argued that promotion had expired. My daughter asked why are flyers posted all over the store. The cashier told my daughter she was not eligible to receive the card because the cards automatically pop up. The cashier said she would have to redo her transaction again, it would take awhile. My daughter told her to go ahead. They did it again and she received her gift card.

I tried to use the gift card I received on Father's Day at Kmart. I was told it was invalid at the check-out.

Only one register was open and there was one lady ahead of me with coupons. The employee was having a problem scanning the coupons. She requested a supervisor which never arrived. Another register opened after I had waited approximately 20 minutes. Two other customers entered the second checkout ahead of me and the employee from the first checkout started kidding around with the first customer, slowing down the checkout. This will be the last time I will do business with the store. The store is 3728, at 2985 Cottingham Expressway, Pinevile LA. This was on 6/15/12 at approximately 2:20 PM. The attitude of the employees showed unconcern, no response from a supervisor; only one cashier and return counter was open on a Friday afternoon. This store must be getting ready to close.

As soon as you walk in the door before you have a chance to get a cart, there is someone setting at this table asking if you want to donate a $1. I went to the pharmacy, got my medicine and was asked again. I went back to the front register, checked out and was asked, "Would you like to donate a $1 to the March of Dimes?" I believe in donating but this is just going overboard.

Kmart at 4670 S 900 East, Salt Lake City, UT 84117. On May 27, 2012 at 8:30PM, I walked into this location when at the same time, an employee was leaving the store with a name tag attached. I asked about if they sell binoculars. "No idea mate" was the reply. "Check sporting goods department, some place in the back." Kmart sporting goods such as binoculars were diligently locked up 100 yards away from the nearest attendant working in this store location. Upon going back to launch an inquiry on the front desk serving at one and only cash register, the person who showed up as someone in charge that day was in casual clothing like someone who had just walked in from the street, no name tags, no uniform, who did provide her first name and the name of the store manager with great reluctance and insistence on my end.

I went to the West Lebanon store to use my shopping rewards. I checked first to see how much I had on my rewards card and then shopped. Only two registers were open and there were long lines. I looked over and there was someone at the 6 items only register. So I went there and handed my Sears card and my reward card. I told her I would be using my rewards card for my purchase. She rang me up and said that will be $24.42 and to swipe my Sears card. I said, "I told you I was using my rewards." Very rudely she said, "Well, I wish you had said that." I did swipe my Sears card. She could have voided the transaction and started over but was not willing to do that. I said the reason I went in there was to use my rewards and if I could not use them, I did not want the merchandise and proceeded to walk away. She then very loudly said she would void it and start over by that time I was 10 feet from her register. That transaction had better not show up on my Sears card as I will not pay it as I did not sign for it. As far as I am concerned, I will not shop in that particular Kmart again. I will travel the extra miles to a store where there is more courtesy to the customer. By the way, her first name was ** and that is at the West Lebanon, NH Kmart.

From the day Kmart opened up they have had a total reputation for rudeness and not helping if they are asked a question. Over the years, they still hold that title of being one of the rudest clerks. I hate this store because of the untrained employees for customer relationship. They are just flat horrible. I, on occasion, just go back to see what Kmart has that I might want, but always walk out the door saying to myself I hate this store and I will never be back ever. But again last week, I decided to look at the garden department as I was looking at bags of mulch and stuff. There were 3 people taking their break, which is fine, one watering plants and one at the register. I had not one person ask me if there was anything they could help me with.

The freezer purchased at Kmart broke down. I called and the company sent a repairman out to fix it; however, he was unsuccessful. He gave me the number needed to call and get the freezer replaced. I called and spoke to several representatives of your company. I was told that I had to fax a copy of the original receipt and the company would replace the freezer. Unfortunately, when I called to verify the claim # that was given to me and to make sure everything was on track, I was transferred to a rep named Anthony and he told me that the freezer I had was recalled for various reasons and I had to go online and choose another freezer. But if the price was higher, I had to pay the difference before the company would make good to me for selling me a recalled freezer which I thought was bad business ethics and inconsiderate to a loyal customer such as myself. I am very disappointed the way Kmart handled this matter and I will be letting all my friends of the community, co-workers, and family members about this and how dissatisfied I am with your company and the major appliances that your are selling to your loyal consumers such as myself.

I went to Kmart on 4.5.12 to get my twins a birthday gift. I got the merchandise and the cash lady at the register started giving attitude because some of the clothes don't have tag and even though most of them were two each, she refuses to scan the same one with the tag twice. Finally 20 minutes late, swipe my credit card. The card was approved and then the register froze. So I had to go to another register, swipe my card and it was declined. I was like this is impossible because I just put money in the account before I got there. Anyway, i only had $60 cash so I paid for a few things and they put back the rest. I came home, checked my account and it tunes out. They took my money at the first register. I called the next day and told them what happened and they told me to come in and they will give me back the money.

My niece, my sister and my mother were shopping at the Kmart in Binghamton NY. My niece (a plus size woman) bought some underwear. The cashier (a young girl) picked up the underwear and showed it to her visiting friends. They all started to laugh out loud. This employee of Kmart shouldn't have had friends visiting her while she was working in the 1st place. This situation was uncalled for. The cashier had no right to embarrass the customer. It was not the cashier's business what the customer was buying or what size the customer was. This cashier was discriminating against a plus-sized woman. The actions of this cashier were reported to the manager on duty. "Elaine", the manager said she would talk to the cashier on her next shift because she had left for the day. How dare this cashier insult a customer due to her size. Kmart needs to address this.

This is the second time I went into Kmart to get propane and had to wait about 15 minutes because they could not find the key. The young lady called someone and no one came. A man came walking out of the garden center and she asked him. He said it was in the drawer behind her. She looked and found a key, but it was the wrong one. She shrugged her shoulders. I just told her I would go somewhere else. Her answer was: "Okay." I walked away. I was not happy.

Hiring process - I applied to be a loss prevention lead person at Kmart in Fort Pierce, FL. Upon doing so, I was interviewed by the loss prevention general manager. After he interviewed me, he felt I was experienced enough to be a loss prevention manager. He said he would talk to his DM and I would be hearing from him. A few days later, I was called again for a second interview with HR. When I came for the 2nd interview, the HR lady was very rude. I explained to her I was a prior deputy sheriff and had extensive experience in law enforcement and security. I told her I wanted to do loss prevention because I was tired of the political mess in law enforcement. She asked me if a drug test or background check would be a problem and I stated no, but I was arrested; however, the charge was dropped in the past and it didn't even have a bearing on me being an officer.

This happened in Mableton, GA on April 21, 2012. I bought an air bed at Kmart on November 25, 2011. One of the strings on the bed popped out so that it was very uncomfortable to sleep on. I had bought the one-year warranty, but I lost the receipt. So I called first to make sure it was still possible to get another one since I live all the way in Dalton, GA and it’s an hour and a half from the Kmart in Mableton. The lady I spoke to when I called said it was possible if I went to the store I bought it from and gave them the date and time when the purchase was made.

I was at Kmart with my entire family. My two sisters just had kids, so we were trying to find a good baby monitor and we found two really nice ones that said they where $19.99. We went to check out and they rung up $99.99 and our cashier got an attitude. She said they would never sell the ones we had for twenty dollars and she would have her manager called up here. She went and got the manger. He started getting rude with my 78-year-old grandmother. I don’t appreciate the way things were handled and it’s not like it was just one or two in that area - it was like 5. Thank you and please contact me.

Kenmore Deep Freezer, Sears/Kmart, Protection Plan, Lost Receipt - I went to the Homewood, Illinois Kmart and bought a deep freezer for I would say $180.00 to $200.00 some dollars. I got the medium sized one with a protection plan on it. Not even a year ago, one month or maybe even closer to two months ago. I opened it up and my almost full deep freezer of food was soft and it seemed like it had been thawing for some time. I looked for my receipt with my protection plan with it and couldn't find it. I called the Homewood Kmart. They gave me another number to call. I called that number, which wound up being for Sears. They took my information and I explained to them about the receipt. They said they couldn't find it because I called the wrong number and gave me another number for kmart. I told them the same information and they said they would send someone to my address.

I called the local Kmart in Kinston, N.C. and I was on the phone for over five minutes. Finally, I asked them to transfer me so I waited another seven minutes. I hung the phone and called back. She then transferred me back to layaway and nobody ever answered. This is crazy; the store is not that busy. When I went to the store, I had to wait another 15 minutes before someone came and assisted me. That's why I only shop at Kmart about twice a year. I had trouble with the customer service reps with bad manners. The store needs new employees who are there to serve the people!

This is about Kmart's slow checkouts and poor customer service. I was at the Kmart on Hershberger Road in Roanoke, Virginia on April the 13th at approximately 11:30 AM. This is not the first time I had waited for so long at the checkout but today, it was worse. Only two elderly cashiers were working at the front of the store and the lines were at least 6 people long in each checkout. The ladies were doing the best they could do but my complaint is the other employees in the store who weren't working.

I took my son in to buy a bike. Under a clearance sign that said "Mongoose 26" men's Tactic bike", we found a bike that was labeled Mongoose 26" bike. When we took it to the front with the clearance, tag the employee stated that that was not the bike because the clearance price was too low (Please explain how a clearance price can be too low). When I asked them to show me a picture of the bike that was being clearanced out, they could not or would not do it. If two items are labeled exactly the same, how are you going to tell them apart if they are not tagged? When I went to the kmart.com website and typed in "tactic bike", it came up with five items found. The only one that was a men's 26" Mongoose bike was the exact bike we had tried to buy. I attempted to show this to the people in the store but they would not accept what was on their website as proof that was the correct bike. We left without a bike. Perhaps another chain is more interested in taking care of a long time customer.

A very rude behavior I received from your KMart Store electronics department associate in University Boulavard, Davie, FL. As the store was in liquidation on March 30, 2012, there was a huge sign of 10% off on many phone accessories. However, as the original price was covered, it was impossible to find the final price. As I kept looking into the covered prices to understand the original price, the rude electronic department associate yelled at me with her huge voice saying, “Sir, The reason why you are trying to meticulously look at those prices are because they are not valid!”

My children have seen the commercial for DQ buy one get one 99 cent blizzards and have been relentless in asking if they could have one. Since they are doing well in school and at home, I figured it would be a great reward at a price that I could actually afford, even counting gas to the nearest location 8 miles away. After each of them order what they want, and the cashier tells me $11, I have sticker shock. When asked about the special, I was told that even though the commercial is still being advertised, they are not honoring the price quoted. You should have seen the look on my babies faces. What a disgrace! False advertising and deceiving customers especially young one is not cool.

The cashier had asked me to donate to their children's fun and I declined. She then proceeded to ask me to join up for the rewards and again I declined. I told her I was on my lunch break and didn't have the time to do so. She then starts bugging me like a little kid who wants ice cream—that’s called soliciting customers. After I informed her for the third and fourth time that I just want to pay for my items and be on my way, she says ok and throws my change on the little desk behind her and tosses my receipt as well. I will do everything I can to expose the Kmart in Burnham, PA. That store is a disgrace and should be closed down. I called in afterwards to complain and the person claiming to be the supervisor kept hanging up on me. It’s a double whammy from the Burnham, PA Kmart.

I went to the Kmart in McAllen, Texas, to get off my layaway and I was told it was canceled. And I know I'm not blind. The ** receipt said the pick up date was 03/29/2012. Now it's not the 29th of March yet. Kmart put my stuff back and ripped off my money. They didn't give all that was owed to me. They charged me with $15 for what? To put my ** back on the counter because Kmart don't pay their employees to work? We do with the fees. No wonder Kmart has already filed for bankruptcy once.

I made a purchase totaling $11.55. I gave the cashier a $50 bill because it was the smallest denomination I had. I even commented that it was the smallest I had. She gave me back $8.45. I told her that I gave her a $50 bill and she said that I gave her a $20. I went to the service desk and the person there got the manager. He claimed to have taken her drawer (I couldn't see from where I was standing). He went to the back of the store, he claims that he and another person counted it. He was back to the front of the store in less than 5 minutes. He said the drawer was to the penny. I believe the man lied to cover for his cashier’s mistake. I walked out $38.45 short. I don't steal and I don't appreciate being stolen from.

Bought Bissell Zing vacuum but cannot get bags for it at KMart. We now have to contact Bissell in Michigan to order bags and wait 7-10 days to get them by mail. The store in Parkersburg, WV should carry them since they sell the vacuum. I have had to order twice by mail and this is very inconvenient. I think that store should have to carry the bags. Had we known that we were going to have to get them from Michigan, we would never have purchased the vacuum to start with.

First, Kmart's ads are ridiculous, only 4 TVs guaranteed at this store. Super coupons that you cut out are only good for so called members (which I gave up on the last time I tried to register), asterisks and + signs and cross signs that refer you to some footnote that basically makes the so called sale price not so. So confusing that it is too much trouble to figure out, buy 10 for $10 but limits on coupons and excludes this or that, and only four of an item and on and on... This is why Kmart's parking lot, a quarter of a mile from my house, never has a lot of cars and a huge unused parking lot. You will go out of business soon.

Items consistently ring up incorrect at the Kmart in Queensbury, NY. If I notice during the transaction, I'm told I have to go to the customer service counter to straighten it out. Kmart is ripping off consumers who do not notice. I don't have this issue at other stores. At Kmart, it is a regular occurrence.

The problem is the employees at store 4438. Rude cashiers, slow, very poor customer service. I spend a lot of money at Kmart! I try to be friendly with this cashier. Her name is Octavia. She was very rude to me and the guy ahead of me in line too. I’m just tried of spending my money in a place that doesn’t care about their customers. I don’t have to shop there. I love Kmart but I just can’t see spending my money at a place that is just plain rude. I don’t need that. They really should do something about it. If not, I’m not shopping their anymore.

I was looking around near the jewelry department when my daughter slipped away for a second not far as I said. She went into the employee part of the jewelry area and let me say she is 2 years old, ok! The lady that was in there working, grabbed a hold of my daughter by her hood of her coat and yelling the top of her lungs at her. That was uncalled for. I took my daughter and told that ** I'm sorry but she was that. She could have been gentler with her instead of making her cry. Another lady saw what had happen and went and said something about it. I was so ** that I went right out of the store and said I was not ever coming back. My mom was still in there and that’s how she knew the lady that saw what happen went and said something. I was not happy with this lady at all from Sidney, NY Kmart.

I went to return a gift, stood on line at the customer service line to later find out I had to go to the jewelry dept. I stood on that line with 3 people ahead of me. The cashier was very slow and showed no sense at all. No sense of urgency, she dragged her feet with every customer. Finally it was my turn and she started to look at my receipt until someone called her from the other side. The cashier just left me standing there while she went to attend this other customer. When I addressed her she said that they were waiting longer than me that they were looking at jewelry before I got there. Not true because I had been standing in line waiting for the people ahead of me to be taken care of. Then the manager came over and picked up the house phone and told her cashiers to look for customers and then said "I don't need my cashiers yelled out".

My husband, my son and I went to Yuba City Kmart and were going to get teething tablets for my five-month-old. When we drive by it said the store closed at 7 p.m. and it was 6:45 p.m. so we got out of the car knowing we would only be five minutes. We got up to the door to be rudely greeted by a Kmart employee who said they were closed and to try back the next day. I said your sign says you close at 7 p.m. and I looked at my phone and it said 6:48 p.m. All the lady said was "nope we're closed" in a very rude manner.

Your K-mart store at S.W. 104 St. and U.S. 1, Miami rings up items at a different price than is marked on the shelf consistently and implies "tough luck" if you complain. They refer you to the long line at the customer service desk to straighten it out. My family, my neighbors, friends all complain of the same thing, and avoid shopping there except in emergencies because of this practice and attitude. How they stay in business is more than anyone can see. This happens with such frequency that it cannot be an accident. Today, I went there (once every six months I forget how angry I was the last time). I put my items on the counter, told the cashier what they were marked and asked to verify these prices before charging them.

My credit and debit card were stolen. The cards were tried at CVS, Best Buy, Wal-Mart, and Kmart in Niles Ohio. All the other stores turned the cards down, because of no ID. The only store that didn't turn the cards down was Kmart. When I made out the police report, the police officer said, "let me guess, Niles Kmart let the punks use the debit and credit card". I said, yes, and he said that Kmart is known for that. All the punks go there! They charged $506.00 on my card with no ID, and then $368.00 on my debit with no ID. It's sad when the police department knows which store will accept stolen cards with no problem.

My coffee table glass shattered into million pieces. I was dumbfounded as to the cause. Because I have an outdoor dining tempered glass table that is many years older than the M.S. set and it is still intact.

I was needing simple help getting some little shoe inserts for my daughter’s new shoes that slip on her feet a little with pantyhose that was fitted at shoe store for her feet but at the time, shoe store was out.

The patio table with turntable shattered about four months ago. Just now, the coffee table exploded. The bar is still intact at this point. I spent way too much money on this stuff, for it to be shattering. I did take a photo of the coffee table today.

After shopping, I went to the service desk to check-out. At the service desk, I was sent to an aisle to check-out by Jason. There wasn't any problem, and the employee on the register, Adrian, was quite pleasant. As I was leaving the store, I noticed a ** male checking-out at the service desk who was not sent to the aisle as I had been. When I inquired about why the difference, another employee approached the service desk, claiming to be the manager over Jason. After explaining what had happened, both employees looked at me and started laughing. I expressed my feelings about there not being anything to laugh about. Then, a ** woman approached the desk and Jason waited on her, as well.

I got a gift card and it's expired. My birthday was only a yr ago on the 2nd of July and I tried to use it a week ago to buy my boyfriend some pants and tops, etc. and it said it had expired . There were $90 on there or more. I only spent $9 or $8. I'm just really irritated! It's been a year only.

I purchased a bike on 12/4/11 as well as an extended plan. I took the bike back to Kmart store 3174 with my receipt that states: merchandise on this receipt can be returned or exchanged by 3/3/12. I was told at returns desk to go home and call an 800 number (poor service). Then I got home and 800 number was closed. I re-read the receipt and it also states on the back that "you have 90 days as long as you have the receipt. I phoned Kmart and spoke with a manager by the name of Alice, who also stated that a bike was a specialty item and could not be exchanged in the store.

I live in Hope Mill, N.C., so the closest store for me is the Big Kmart in Fayetteville, N.C. I have a recent complaint, but also have had problems with the store's customer service since the 90's. I have lived here all my life and everyone from this city knows that this location has the rudest employees as compared to the several other department stores in this area. My family, friends and I joke about the only reason they are able to stay open is because there is a Little Caesars and Olan Mills available on site. 90% of my visits, I have left upset. But I keep returning because of the good sales, jewelry and layaway, which the local six Wal-Marts don't offer.

The Kmart website showed that the Orem, Utah store had a Swiss gear sleeping bag mummy in stock at the store. I called the store and they confirmed that they had the bag in stock. I asked them to put the sleeping bag on hold and I was told that it was on hold. I went to the store the next day and had been told that the bag had been put back on the shelf and had been sold. I was very disappointed in the customer service and in the responsibility of the employees in the store. I have been disappointed and after this experience, I would not recommend this store to any of my friends, family or colleagues.

I have seen a helmet on sale for $12. When I got to the register, the price was $25. I went and took a photo that showed the advertised price. The assistant told me she will still need to call someone to double check. I was very embarrassed about this. The assistant got off the phone and advised me they had made a mistake and did not honor the price. I still have the photo as proof.

I get all my medicine through Kmart and to be honest, every time I call and get the automated recording, I get angry. This is the United States, not Mexico so why the heck does it begin with "to continue in English press "2". I know one thing that if I went to Mexico, they wouldn't put me and my not being able to speak Spanish before their own citizens. Our county and companies are getting so politically correct that you all make me sick.

On 11/30/2011, I purchased a twin double air mattress. When I made the purchase the cashier told me that for $8.99 I could get a two-year replacement plan and that all I would have to do is bring the item back into the store for exchange. On 1/23/2012 I took the bed back to the store because it will not hold air. I was told by customer service that they could not help and they provided an 800 number. I called that number and the message said any purchases after 11/15/2011 will need to call this long distance number.

I purchased $94 worth of merchandise in December, most of it for Christmas. I received a "gift" card worth $5. When I had to return a pair of slippers that were the wrong size, I received a refund of $7.85 for the $7.99 purchase price. I then had to return a pair of pajamas that cost me $14.99. My refund was $14.74. Both returns were done with the original receipt and during the correct time frame.

I went to Kmart to purchase cold medicine. The product of choice was on the shelf priced for $2.99. At the register, however, the correct price was $7.99. Although this product along with other items were proved they were shelved with the wrong price, the manager would not honor the price but offered to take 10% off. This product was stocked on the shelf with the wrong price. Because it was obvious the store made this mistake, I should had been sold the product for the price of $2.99 that it was listed for. The manager however clearly did not understand the correct position to take when she offered to take off 10% instead of honoring it at the price of $2.99 and she became defensive when I asked why only 10% when it's clearly the store's mistake. In this situation, the customer was right and the manager did not handle the situation as if it was so.

I ordered a phone from Kmart and they shipped it to the wrong address. I have called numerous times and talked to customer service. They were rude and were not willing to help me to get a credit on the phone that I never received, because they sent it to the wrong address. I would not recommend this company to anyone to buy any merchandise from!

I could not buy steel toe shoes at my local Kmart store because they don't carry boots over size 13 wide. I had to be disappointed not to get a pair of steel toe boots for my job, but people who wear 13 wide and below can have a nice pair with the low shoe size if they want to.

I received a gift purchased at a Southern California Kmart. The TGF flameless candles worked fine except for the pillar candles that required batteries that the purchaser included in the gift. Two 3x3 small pillars and two 3x6 larger pillars. We tried everything, including new batteries, and they just will not make contact. I called the candle company and they said to contact you. The rest of the 22-piece set is fine but the centerpiece of the set is those pillars. I live in an apartment complex that does not allow real candles and these were a blessing for holiday decoration. Please find a way to help me replace these pillars.

I got a calendar from Kmart, and i wasn't pleased when I looked in the calendar. I didn't see anyone with the same comparisons as me. They all appeared white or light skinned. Where are the Naomi Campbell's and the Tyrese's. That's a major problem on all the signs everywhere in the store. You might ask "Why does it have to be about race? " You give me a reason to make it about race.

I have a couple of questions. One, I have been working at store 4332 for around 2 years now. I have been trained to do most of the job titles there. The reason is that there is a store manager, a guy in receiving, and their son is in electronics. My question is: is that possible? I didn’t think any family member could work together. Secondly, their son had just recently come back for Christmas break and it seemed like they favored him more hours then me throughout. I have worked there and I told my schedule availability for 3 weeks ahead of time. There is definitely favoritism in this store. Equity and fairness and to obtain hours properly without having favoritism.

On December 16, I ordered the dark oak fireplace that was to be delivered in a few days. I waited and 2 weeks later, I still hadn't received my purchase. I called customer care and they said to call back in 3-5 days if I hadn't been contacted. I called back in 5 days and still no answers but said they would expedite the search or I could cancel the order. I said I would give them 3 more days but then I would cancel the order.

I went into Kmart on 78th and State to return some items my mother purchased for my 5-year-old son and my husband. I had my receipt and my mom paid $100 in cash and the rest on her credit card. My return was $54.20 and Vicki which was very rude told me, “just back on credit card or gift card?”, and I said my mom paid some $100.00 in cash.

I went in to your store in Winona MN, and went to buy a watch. I waited at the jewelry counter a good 10 minutes, before someone helped me. They weren't that busy. The sad part is, there were 2 other people waiting, and one just walked away after a while. It seems like every time I venture into the store, the same thing happens. But on a good note for you, the clerk was very pleasant. I will spend the extra ten minutes and drive to Target. It's not a big deal, we were just discussing lousy customer service, and we were swamped with K-Mart stories.

My main concern is the lack of choices consumers have when purchasing products. The percentage of products made in America is very slim, and when looking on the package, most are made in (where else) China. As a consumer for over 50 years, I want to be given a choice of America made or elsewhere. Where is our government when it comes to consumer choices? I am annoyed that out of the 4 stores I recently visited to purchase Christmas cards, none had any made here. And we wonder why there are so many people out of work? It is because the government allows these companies to go overseas, to save on labor cost, and all American citizens are paying for it. The only ones to benefit are the CEO's, and the stock holders. I am fed up with all of it. It's always the middle class that has to suffer and pay, for the rich to get richer, and the poor are just victims of government hand-outs.

For 6 weeks now I have been trying to purchase two separate items in the circular multiple times and each time it is I go to purchase. When I get there I am told that they never had it—they don’t stock in that store, sold out, no rain checks, flier printed six months in advance so it’s wrong. This is ridiculous that I now was not able to get the Christmas presents that people wanted. I called store and corporate and get no where. Shame on you, Kmart. I will never go there again along with Sears because of similar issues. Now I can’t get presents because these items supposedly do not exist now. They should find for me now at the advertised price. Why should I and others who asked for these gifts get ** out of it now. Shame on you, Kmart.

I was doing some very late online Christmas shopping. I knew that I was taking a chance to have things delivered by the 24th, but K-Mart said I would receive it between the 22-24th. I did receive one package on the 22nd - with the order placed on the 21st. But on the second package- well I am still waiting for the second shirt. The interesting thing, this shirt was being shipped from a store here in my city. When I called Customer Service on the 23rd, I did stay on the phone with Angie for 25 minutes only to be disconnected. Fortunately she told me from what store the package was to ship, so I called it. Rudely I was told that I was wrong- nothing is shipped from a K-Mart store and I had to come to the store to pick it up once I received my email confirmation. I repeated to her that I received a confirmation email stating that it was being shipped directly to me from a store. The K-Mart clerk told me, "K-Mart does not do that," then hung up.

I am extremely disappointed in KMart. As a lifelong resident of Illinois, I always like to support local companies, but I will never buy anything form your company again. Last month, I bought $50 worth of goods at your store on Addison Avenue which entitled me to a $5 gift card which was supposed to work the next several days. I went back two days later in which the card was valid and they said that they would not accept it for some reason. I wasted my time and money to drive there. I went again several days ago and they said that the card expired already. What a scam! Good one Kmart.

The following I sent by email to Kmart's customer service. I ordered some Christmas items online. The first thing that happened was I was unable to complete my order online, so I called the help number. Just as my order was almost completed with the representative and my payment information relayed, my call was disconnected.

I am writing to you regarding the experience I had at my local K-mart today, December 17, 2011. I had placed $324.24 worth of merchandise on layaway two weeks ago. Today I went in to the store to pay for and receive the merchandise when a problem occurred. One of the items on layaway the Nintendo DS was not needed, as I was able to purchase it at another store at a substantial savings.

I recently placed an order with Kmart online and paid with my PayPal account as others have. On my PayPal it shows the transaction as pending for over a month but Kmart has never sent my items. When I called they have no record of my purchase and blamed it on PayPal. I use PayPal regularly without any problems ever. It is now 9 days before Christmas and many of those items are sold out and I am stuck without them for my daughter. There are too many competing stores that offer the same thing to take a risk with this headache of a store. Now the charges are still pending and I have to contact PayPal again to make sure they don't go through.

Normally, my overall Kmart experience is wonderful. This time, however, my experience was over-the-top frustrating and disastrous. When I was a kid fifty-five years ago, my mom took her brood of seven to Boston to shop at Filene's basement and, yes, Kresge's 5 and Dime, and Sears. It was a great adventure two or three times a year. So you see, I've been a customer of retail stores now under the umbrella of Sears Holdings for most of my sixty-two years. I do not easily complain about my shopping experiences. After all, my expectations don't always match the level of service I would like. That's just life. Yesterday, however, I was so upset that I began to blabber and laugh hysterically. I was too upset to cry or rant and rave. I knew it would do no good, the damage had been done.

For the last couple of years I have strictly shopped at Kmart especially around the holidays but lately Kmart has been falling behind on the availability of products. I have had to travel two hours to go and give payments or pick up my merchandise after completing the layaway plans. For whatever reason, Kmart cancelled my Christmas order last week, I did not get a call, reminder or even an email of an update on my layaway. So now not only have I lost $15 but am still waiting to get my money reimbursed and now have to go shopping for what I lost. I had the layaway since Oct. I know that all I will get is an apology but this is non-sense Not only is Kmart not refunding me my $15 but you all won't give me the gas money I have spent visiting your store. I have now set up a layaway order with Wal-Mart and Best Buy.

Our local Kmart has a Little Caesar's restaurant in it, and when we tried to redeem Little Caesar's gift certificates, we were told they would not be accepted because the restaurant is owned by Kmart. If you are not going to honor the company's gift certificates, why have them in your store, and why advertise their name?

After waiting 15 minutes in line, the cashier told us she was closing her register and going on break after the lady in front of me. Four people had 1 item. I left and won’t be back.

I bought and paid for a 9 ft Xmas tree online and was told we had to go to Bear, DE to pick up. Okay, that was fine. I got there and after waiting in Customer Service Line for approx 1 hr., I was told we had to p/u from layaway. You could not even get to the room where the layaway was; it was so long. Mind you, I'm handicapped, so I went back to Customer Service. And said I didn't want to lay away, I just wanted the tree I bought and paid for but can't get to desk. I was told too bad by customer service counter person. I asked for the manager; he came, and also said I had to wait in layaway line. So not being able to do this, I requested my money to be applied back to my card and was told they couldn't do that. Now over an hour and a half has passed, I am not able to wait in that line and being refused my money back. It is horrible.

I was shopping online at Kmart.com. I attempted to pay for my order ($126.19) using my PayPal account. After clicking on the complete order button, a screen appears saying that something was wrong with an item in my basket and the order was not complete. I did not receive a confirmation number . So I closed the website and went to a different merchant to make my purchase. Three hours later, I noticed on my PayPal account that there was not only one pending payment for $126.19 but there was two for $126.19. I was not able to use my debit card or withdraw money from my account to go grocery shopping because of the pending transactions. I called both companies and they each blamed the other for the problem.

I purchased an X-Box 360 which I put on layaway on June 17th and finished paying and picked up on Aug.12. My problem is my parents also purchased one for my children for Christmas. I tried to return this in unopened condition and was not allowed to at the K-Mart in Jefferson City. I am a single mom raising two children. Tying up $299 from me would really make it hard to have a nice Christmas. Like I said, this was never opened. It is still in the bag. I did pay for this with my debit card and I do have my receipt.

On or about February 2010, I purchased a six and half foot Martha Stewart snowbird mountain tree. I pulled my tree out to put it up. When I got it out of the plastic and box, my tree is yellow and brown. I’m very disappointed in that I purchased this tree and within a year this happened. For what I paid for this tree I feel I should be compensated due to lack of quality of the tree. I had to go out and purchase another tree this year.

I have a complaint against a worker of Kmart at 2715 Madison Avenue, Indianapolis, IN 46204. While shopping their store yesterday (11/16/11), I asked a salesman if they carried or had any electronic tablets in at the current time. The salesman, Elias, stated, “Yes, we have one in the glass case.” I asked to see this item and he informed me it would be just a minute. I said sure as I could see he was taping up something at one of the flat screen televisions. I waited and waited and all I could hear was the tape ripping from the dispenser. I do understand he was busy, but my time is valuable such as his. So I walked over to look at a kid’s scooter which was on the other aisle of the electronics section. When I found what I wanted, I grabbed it and ran back to the electronics glass display case.

Today, my daughter who is two years old went into the employee only spot of the jewelery section at the Sidney, NY Kmart and the lady that worked in there was very rude to my daughter about getting her out from there by yelling at her and grabbed her by the hood of her coat to swing her around to get her out. Very uncalled for! I mean really she's only two. I went up to her as I was grabbing my daughter that she could of had been more polite considering she was only 2 years old. Then she turned around and said, "I didn't touch her!" But she did. She grabbed her by the hood of her coat. Sorry, that's touching her. I took her out very ticked. I did not get her name.

On "Cyber Monday", I ordered 2 pairs of insulated snow pants that were marked down to $12.49. I received an email today stating that the items were not available due to it being sold out. I was then directed to call an 800 number to have someone help me find something comparable. The lady I spoke to seemed to not know what she was talking about and offered to sell me snow pants that were cheap crap. I was on the internet while talking to her and the snow pants I wanted are still listed. I asked why and was told that it takes awhile to remove an item from the website. I don't think so. As a result, not only do I not have snow pants for my kids, I spent at least 2 hours online looking for some. I can't find any that I can afford, so I have to go out to stores to see what they have. Thanks a lot Kmart! My credit card better not be charged for this.

On Tuesday, November 22, 2011, I attempted to place a lay-a-way online around 7:00 (ish) pm. I called customer service to guide me in doing the order correctly. The representative guided me on the phone as I was trying to complete the lay-a-way online. As we were doing the lay-a-way procedure, I mentioned to her that I was in the store in Charlotte, NC (28208) earlier that day to make a lay-a-way. I told her they did not have both pairs of shoes for me to do the lay-a-way and to reap the benefits of the sale (buy one get one half). So, the clerk at the store suggested that I do a lay-a-way online to get both shoes at the sale price.

I was shopping Kmart Cyber Monday Sale and had difficulties with the sale items and pricing. Once the items were in my shopping cart, they were full price and not the listed price for the cyber sale. When I contacted customer service, they tried to tell me that this is what it shows in the cart. After further issues, I did attempt to submit my order. My order did not go through on Kmart's end and they claim to have no verification of this order. However, the payment for the order does show on my credit card account. I have spoken to several different operators on the phone in regards to this issue through their customer complaint line and I have received the same answer from each and every operator, "We cannot find your order!"

On the website, item listed at $59.99 retail on sale for $29.99. I ordered item. At checkout price was full retail of $59.99. The website would not honor it's own advertisement. I wrote to K-mart and their reply was:

On the 25th of November, I went to purchase a few items at my local Kmart. Every time I purchase anything at this store in Braintree Mass. The item no matter what it has been has always rung up wrong at the register?! So, after standing in one line to make my purchase I am told to go stand in another line at customer service to have the problem fixed!

I went to pick up the layaway. It was for 8 items but I no longer needed two items on this. So I had to pay for all, then return the two items at customer service desk. Tthe young man told us he would meet us there in two minutes. We waited and waited. Finally, I asked the lady at the desk to call layaway. Now, I'm a little upset and understand they are busy. So now the manager comes over, I explain and he takes my receipt and starts to walk away. "Oh, no," I say," not with my receipt (now mind you, this is over $300 layaway and that's my only proof we paid this)." His comment was "oh, like I'm going to do something". Well I say, "I don't know you. And that's my only proof."

I know Black Friday was going to be crazy. But the managers were really rude. Elena ** was the rudest person. She was a bad and mean with customers and treated employees really bad just because she had to check on a price. She was the rudest person ever. I will never go back to that store at University Ave. San Diego, CA.

(Store #3352) I made a purchase of $364.19 for Christmas, at Kmart this morning. My order was all rung up. I swiped my card, and the register went down. The machine would not come back up. I ended up at customer service, where Ashley rang up everything again, and I completed the purchase. Along with the fact that there was a trainee at the first register, who was slow (expectedly so), and the time it took to re-ring the purchases.

On 11/16/2011, I purchased a pay as you go cell phone for $39.99. That same night, I went back to the store to return the phone, and I had the receipt. The clerk at the customer service counter took the phone and started to look it over and said, “Why are you returning it?” I told her I changed my mind when I saw how texting would be completed on it. She then said, “Phones are not returnable!” I told her it is not posted anywhere by the phones, not on the receipt either. She said it’s a store policy! Again I said, “Since when?” And she would not answer me. She also would not give me the phone back. So now Kmart has the phone and my money, a complete rip-off.

At your store 3696, while waiting in line to check out, your cashier (Cherie) was very slow at getting customers checked out. Only two registers were open at the time with 3 to 4 customers in each line waiting. Cherie would talk to each customer in great length about non-business talk and would stop working to talk. When finally it came my turn, she scanned my item and the card scan display had some kind of a survey on it. I asked her three times "what this was on the screen" and got no response from her. She wasn't looking at me and her mind seemed to be somewhere else, not doing her job. This is common for this store. I've talked to many other people who shop at this store and I found the same complaint.

I'd like to start by saying that I've been shopping at this same Kmart since I was 8 years old and moved to the area. Now at 22, I'm not planning to step foot in one of these stores ever again. On Halloween night at about 7 pm, I go after work to buy some wings and hair dye for my 8 year old niece. I spent about 50 dollars and went home to see that she already had the wings so today 11/2.

I bought additional dog food, Kibbles & Bits. I grabbed the bag and sale price was $9.99, but it rang up $14.99. I pointed it out to the cashier and she could not void it. She sent me to the refund line. After 10 minutes in the regular line and 15 minutes in the refund line, the security associate tells me to go in a shorter line, which I did. Five minutes there, and the girl said, "No, you have to go to the refund line," so I went back.

Is KMart so desperate to turn a profit they take to ripping customers off on a return? I paid $14.99 for "beans" to fill a beanbag. I returned it on 10/30/11 w/o my receipt. I told the young man I would take a store credit because of no receipt. I was refunded $11.24 plus tax for a total of $12.11. I was told that's what came up in the computer, never mind it was still marked on the shelf as $14.99. No offer to check into it. Just the rotten attitude of "too bad so sad". $3 + the tax is no small amt of money in today's economy. Shame on you, KMart.

The store was an absolute mess. Had to use a wheel chair for my elderly aunt. The wheel chair was in such bad shape that I consider it a danger. There was merchandise all over the floor in piles. I need to help my aunt try on clothes and I actually had to move product and rails to get the chair to the fitting room. The fitting room was so cluttered, the wheelchair would not go into it. After moving piles of clothing, I used a small fitting room. It was impossible to get to the handicap room. When we were ready to leave the store there was one cashier working. There was a line of at least six people waiting. The cashier was efficient but not friendly, probably due to the fact that she had no help.

In September, I purchased a pair of shoes at our local Kmart store in Thief River Falls, MN to wear to work. A little over a week later, a metal piece came out of one of the shoes and both shoes had rips in the bottom of the shoes causing my feet to get wet.

I received a K-mart sale ad with the Jacqueline Smith Mission Dining Room Set advertised for $219 regular price $269. I decided to go to my local store 2 minutes from my house and purchase the set. After waiting for 25 minutes to find out if they had it. Which they did not and did not know when or if they were getting it, 1st day of the sale? I asked for a rain-check, and was told she did not think I could get a rain-check from her for that item. I told her to get the manager. She came back 15 minutes later with the rain-check. I left the store and went home to look at the item again online and noticed it was showing in stock at a store 10 miles away and went ahead and ordered it to pick it up the next day at that store; which said would Email me when the item was ready to be picked up.

I bought a pair of pants as a gift for my daughter at Kmart in Wicklow Way, Jackson, California. They had a big rip in the seam. I couldn’t find my receipt but the tags were still on them and obviously not worn. I tried to exchange them the next day but they refused and couldn’t even get an in store credit. I spoke to the manager, Robin, who was slightly rude. I will not shop at kmart again.

I befriended HerbaShine Haircolor on FB, and I won a coupon for a free box. They mailed me a secured coupon--it had an scratch off on the back for retailers to scratch off and see logo. But this was not a computer-printed coupon. K-mart security said it is was not legitimate, saying "coupons aren't for free items." What?

I went shopping to pick up item that were advertised in the weekly ad. I purchased 25 items. Out of those items, I was over charged on 8 of them. On all 8 items that I was over charged, they were on the end-cap with signs. I selected the merchandise I wanted. I checked out. The total seemed high to me, so I checked the receipt. When I found the errors, I talked to the clerk at the desk about what had happened and how I was overcharged. She said that I needed to look at the sign more carefully. The signs clearly say what is on sale. The examples of items that I was overcharged on are as follows: (1) Scott Toilet Tissue 2 for $11.00. The ad says 8 pk or 12 pk extra soft. I selected 2-12 pk of regular. They rang up at $9.99 each. It was on the end cap with a sign that said 2 for $11. (2) Coke Products 4 for $10.00. I selected 2 -12 pk of Canada Dry Ginger Ale. They rang up at $4.69 each and two 6 -12 pk of Diet Coke rang up $6.67 for 2

This store offers a service with Western Union, which they cannot provide. I have tried using this service numerous times and this location always tell me that the system is down. This has been going on since last year. At one point, an employee told me that she can send but not receive; another employee said that due to fraudulent activity. They were not allowing me to use the service.

I went to Kmart before work, so I had not much time to spend at the store, and found what I need. At the checkout, the cashier was out of money and had to get change for me. The store was not really busy--five employees were just standing around--but it took her five minutes to get my change. Why didn't she have any money in her draw? This happened at 1:00 PM. When she gave me my change back, she was very rude to me. The manager was standing right there but said nothing. I will never shop at Kmart again. I am going back to Walmart. I am also telling my friends and family about this. The store was in Bloomingdale, IL. I hope that other people do not get the same treatment.

I purchased a "Disney Dress Up Trunk" ($29.99, order #**) through the Sears website. When I received it, the content of the box was a "Diego the Explorer Truck" ($18.99). I called the customer service phone on the invoice, which had a Kmart logo. I spoke with the representative Brenda, who told me it happens often. I asked her if she can track who packed the box because this should not be happening and all boxes should be tracked since this posed an inconvenience for the customer. She said it would not be a problem, to return it at any store. I asked her which one since I purchased the product through Sears but got billed through Kmart. She said either store would be fine. I also mentioned to her that it was not the same product and I still wanted the "Disney Dress Up Trunk". She said that for my inconvenience, she would not charge me shipping and handling, and give me an additional 10% off for the reorder. I decided to order the product again online, through her, and return the error shipment in person at a store.

I received a broken product (Order Number: 256265341) and all Kmart did is send me an apology and a survey. It was just a $35 tail light kit but what a way to do business. Just won't do business with Kmart or Sears again. They are China ** anyway. I am out about $35 but still have a broken tail light.

I would like to file a formal complaint against Kmart for the erroneous termination reason in my employment file. On 9/28, I was filing out an application online for a part-time work at Kmart; however, the system would not allow me to complete the application. I received a message stating that I was terminated at the Kmart store and was advised to contact Kmart Human Resource Department. I contacted and spoke to an HR representative and was told that I was terminated on April 8, 2003 for misconduct. I informed the representative that I was never terminated or fired at Super Kmart. I informed her that I worked at the Super Kmart store until it closed due to Kmart filing chapter 11 bankruptcy. In addition, I was told to provide proof that I was never terminated. I informed her that I did not keep or have any paperwork from Kmart as the job was only part-time. However, I took her advice and looked for papers on the Kmart job during that period of time.

I bought a T-shirt and short awhile back, I never wore them and still had tags on them (no receipt) but thought that I could get a store credit. The cashier said you don't do that anymore. I think that is bad business practice. They had the tags still on them clearly from your store. It seems to me you should try to work with customers. I recently bought my son an Xbox from your store over $500.00, you can check because I also bought the insurance to go with it and I couldn't get a lousy credit for a shirt and some shorts? Unacceptable!

First, they don't deserve any stars! On September 5, 2011, I purchased gym shoes for my children at Kmart in Muskegon. Last Friday, my daughter came home with one of her shoes split from the sole. I called Kmart and after placing me on hold to ask the manager she assured me I could still exchange them without receipt. I paid cash and haven't had prior issues with Kmart so I had no receipt and the manager approved of the exchange. I asked if she needed my name to document it and she said no. Today, I went to exchange them and was told it won't be possible. I was treated like I made the whole thing up! I was told to call a 1-800 number just to have some Indian lady tell me she only handles online sales! She was nice enough but my problem went unsolved. Now, my child has to go to school and get written up for not having proper shoes!

I went to return the shoes but I forgot the receipt. When I got there, they wanted me to take the shoes back home until I found the receipt. Lisa at the return desk would not let me take the shoes and said that I had to exchange them for something else. I went to get something else. Then, she says, "I told you that it had to be from the same department," which she did not say the first time (my two daughters were there also).

I recently made a layaway payment online through Paypal on 9-18-11. Paypal processed the payment holding the funds. Kmart layaway stated the payment did not go through. I talked to Paypal and confirmed they processed the payment, and the error was on Kmart.

Today 9-19-11, I went to take my daughter's bike back that was purchased on 8-3-11. I took the bike back due to chain slipping every time my daughter rides it, until finally we said enough is enough and we decided to take the bike back to the nearest Kmart which is the Tolleson Location. When I took the bike to the Kmart, front end supervisor Elizabeth came to assist me. She looked at the receipt and immediately said she needed to ask the manager about returning the bike. She came back and said the bike could not be returned for money back at their location and to take it back to where the bike was purchased. I asked to speak with the store manager, Maria **. Elizabeth started speaking Spanish to Maria over the phone. I got upset because now they were being disrespectful by speaking Spanish during a business transaction. That lead me to believe that they were talking bad about me and didn't want me to know what they were saying. After Elizabeth got off the phone she still stated that to get my full refund I have to go back to where I purchased the bike. I asked Elizabeth to call over to that location (Phoenix) before I drive all the way over there. She called over there and stated that a customer will be coming over there to get a refund on this Huffy 20" Girl's Bike.

I bought my vacuum a few months ago. Every time I use it, I must tear it apart and unclog it. I have 2 daughters and myself with long hair and a dog. So, I bought the pet power model and it was the worse investment I've ever made. Just to vacuum my house, it takes me all day because I have to tear it apart several times. I called Kmart where I bought it. They wouldn’t take it back because I no longer had the box. I have resorted to driving to friends' house, borrowing their vacuum, cleaning my house, and taking it back. It's because it is faster than using the one that I have. When it isn't clogged, it works great. But the design is very poor!

I always order for my grandson on-line from Kmart. In a recent order, I received the Gotcha t-shirt which I ordered but not the Husky shorts. Kmart on-line keeps saying the shorts were delivered but they were not. I did however receive the shirt. I have called customer service only for them to tell me they were delivered. I am getting nowhere and I just want the shorts I paid for. Thank you

Me and my kids came to Kmart 4817 and the cashier, Alana, was so rude to us! I asked for a manager but the manager never came! A lady who is in Kmart all the time (she is a solicitor) says that Kmart associates have those attitudes because the managers give themselves raises and vacations; however, they give all the associates minimum wages, $7.25 per hour, and letting them work under 29 hours per week! The managers steal from the company and get away with it! The LP manager is watching the associates and David, the store manager, rewinds the tapes to read the associates' lips!

My daughter went into the store to purchase hair products. She had them in her hand to bring to the register to purchase. She sprayed the Garnier Fructis hair gel to see what it smelled like and to see if it was too sticky, when she was approached by a clerk. The clerk said, "You have to leave the store now because we had a complaint that you were spraying hair spray.”

My wife purchased a package of Hanes regular boxers. I wanted the boxer briefs so I went to exchange at the customer service. The lady told me that they couldn't even exchange them without proof of buying them. My wife had misplaced the receipt so I could not provide that. They treated me as if I had stole them. The problem is still not solved and I will now do my shopping at Walmart down the road.

On a trip to Kmart this morning, I stood in line for 45 minutes--only one lane was open. But because the cashier couldn't speak a word of English, she rang up an order wrong and couldn't communicate what to do or how it could be fixed. When I got to the register, she rang me out and pointed to the price instead of telling me. I was very disappointed in my service there. A cashier should be able to speak actual English in America!

I went to Kmart and they had an item advertised at a certain price. When I went to check out, they tried to charge me a different price, a higher price. I tried to get the items at the advertised price but the manager didn't want to give me the item at the advertised price and then he took the price tags off right away.

I placed an online layaway as I had last year to beat the Xmas rush (I had some issues with my last order, as there were missing items, wrong items, and entire orders were missing but were found 1 hour later). My order included items to be shipped immediately along with layaway items. I called before I placed order to ask a few questions on how to make sure items were in stock. So then, I did like they said and placed order. After placing order, I got a confirmation. 30 seconds later, I got an email stating the layaway was cancelled.

I bought 32-inch TV from Kmart in Jan '11. It is now Aug '11. I should have known better 4 months after the TV did not turn on. I see in these complaints that it is common. Never before have I purchased such an off brand TV quality. But it was only $325, so I thought I would try it. Once it stopped working, I called the 800 #. They told me to drive 20 minutes to go get it fixed. It was four months ago, and I never went there. It was too much of a hassle for me to load, drive, unload, go in and wait to see if it could even be fixed. So, I never went. I called back tonight at 800 # and there was nothing they could do. Dezy informed me "it's only a 32-inch". She said I only had one month from my first phone call to get it repaired. Since I didn't, I'm so great. It is a terrific customer service. It's the worst purchase ever. It's a rip-off.

I ordered a "Huffy Lowdown Old School Chopper" from Kmart 2 days ago. I got an order confirmation number and a delivery date of 8/8/2011 to 8/10/2011 for the item. I called Kmart to verify that my order was processed and will be shipped on the date given. I got a confirmation from the Kmart representative that the order was processed and I will receive the item on the approximated dates.

The car seat strap would automatically tighten up by itself and gets twisted. The base of the car seat wouldn’t tighten up; so it resulted to it being really loose. The base is warped.

The first baby swing, the motor locked up and wouldn’t swing. The second baby swing would swing really slow-- when it was on the highest speed. The batteries were switched four times to see if that was the problem, but it wasn’t. Once the baby was out of the swing, it would go fast, but as soon as the baby would be put back in the swing it would swing slow. She only weighs eleven pounds; so, it should be swinging fast especially when it’s on the highest speed. Both swings were brand new and ended up coming out of the box with these problems.

I went to buy hotwheels like i always do 3 times a week,when i went to the pegs of hotwheels there was none.One guy comes in and says whats going on to one of the employess,the employee tells him that he has all the good stuff downstairs.When i ask him can i get some of the good cars also he tell me he dont know what im talking about.

On July 20, 2011, at 8:30am, I went into the local KMart. The store was in disarray! Clothing had not been folded the previous evening nor had the curtains, towels and curtains been folded or hung. The lingerie department was a shamble as was the food department. The toys were scattered about as well as the housewares department. Does the Manager not care about the look of his store? The floors had not been properly cared for either. There were so few employees that I could find no department help at all. If KMart plans to stay in business in our area, at least they should make the store pleasant to visit and provide kind and courteous employees. I left without any purchases as I was so disgusted with the disarray.

I put a layaway for about 167 and some change and gave them a deposit of 27 and the change. I was supposed to go back in two weeks and pay but during that time, I moved and forgot about it. I suddenly remembered it and decided to just take it out and pay off the balance but I knew that it might not be there anymore because it was overdue. They used to give courtesy calls to remind you and I had kept the same phone number when I moved but I didn't receive a call so I assumed it was still valid.

I need to make an initial note: Kmart charges you $25 to make a complaint online! I went there, filled out everything and it said if you want to submit, you must pay $25. It said, "Kmart, Sears" and other stores but it was like Kmart has hired an outside firm to take complaints and they charge you. No wonder they say, "We don't get complaints!"

I placed an order on Kmart.com on June 6 for in-store pickup and paid by credit card. I never received an e-mail to pick up my item. I called Kmart.com's customer service; but, there is no information about my item. I called store #4248 and was told that the item is ready for pick-up. I arrived at the store with my 4-year old autistic son and found out that item ordered is not available/sold out. Kmart.com and store # 4248 of 2875 Richmond Ave., Staten Island, New York accept orders for in-store pick-up of items that are not in stock.

I went and got Kmart's brand of pullups. I have used them for a while and always liked them. I saw that the design of these diapers was different but thought nothing of it. I put the new pullups on my twins and five minutes later, one started screaming and crying. We take the diaper off and his skin was bright red and swollen. I put different diapers on both twins and put on A+D ointment.

I placed an order online with Kmart. About 5 minutes later, I realized I ordered the wrong item. I could not cancel the item. They told me that I have to refuse the package when delivered or return it physically to the store. The item was a swimming pool weighing around 200 lbs!

On 6-23-11, I ordered a Purell instant hand sanitizer refill KSN 44666543. My order confirmation number: **. I received this order on 6-24-11 via UPS. When I opened the box, it had leaked all over the inside of the box. It was wrapped in a blue bag and the bag was wet also. What a mess. It had not leaked on the outside of the box so UPS was unaware it was leaking. It was shipped to me at ** and charged to my MasterCard account. I've never had a problem ordering this before.

I wanted to return 2 items that my daughter had bought while home from Florida. She flew back to FL and I told her I would return them for her. After making a special trip and my sister to drive me there I was refused a price amount that I would receive for the items. My daughter had told me what she paid for them. I was willing to give them all her information; however, they wanted a driver’s license. While lots of people do not have a license or drive, since I could not provide that they would not give me credit for the products. I did present my check card and my NYS Notary license. They said the system software would not accept and process a refund for me. I ended up leaving very upset with the merchandise.

I purchased clothing for a resident I take care of. I saw the 50% off sign and bought all the shirts off that shelf. When I went to get rung out nothing came up right. The girl sent me to customer service. They started the process to refund the difference, then another worker showed up almost twenty minutes later and stated that the price was right. I was on a time restraint so I didn't have time to return the whole order so I left and call corporate office to file a complaint.

My husband purchased a pair of 10 kt. Gold hoop earrings for me for Christmas.The purchase was made on 12/18/2011. We were very happy with the look and the style of the earrings. The sad things was, the earrings would break after wearing them for a couple of weeks. I really wanted to keep the earrings so we returned the earrings for a new pair. The only problem was we returned them four different times only to receive a new but poorly made product. I returned this product only because I wanted to find a pair that would suit my needs. My needs were to have the earrings I wanted without them breaking. I could have received the money at anytime but I did not want to do that. Now after returning the earrings back after four times, I can not find the receipt.

I placed an order online for a "Garmin mobile pc w/gps 20x" and the picture shown was a Dell laptop/netbook a with a gps chip thing plugged in to it. When I received it, it was just the little Garmin gps chip. I called to see where my mobile pc was and they gave me a bunch of rude run around. The "specialist" was supposed to help but she just kept putting me on hold and rudely interrupting me. She won't let me talk, saying I keep repeating myself. She was nice for the first part saying they would make it right. When she brought up the item on the computer, her understanding was that if she ordered it the way it was labeled and pictured, she would think she would be getting a laptop/notebook w/gps, not just this chip.

I went into the store to get a layaway out. I had paid $20 down, and the balance was approx. $161. Then I left. There was no one in that department to help me. So I walked up the floor to ask a lady in electronics to call someone. She announced over the intercom that assistance was needed in layaway. No one showed up. I waited and waited. I again walked up the floor and made the lady in electronics know that no one had responded to the call. She called over the intercom a second time. I waited and waited and waited.

While shopping at said Kmart I was humiliated based on the fact that I am a new "rewards" member and failed to notice you could only use 5 coupons for the current $25 off promotion. I had too many. I tried to be compliant and asked the cashier to ring it as two orders. When management realized that after meeting the $25 requirement and taking the coupons, my order would have been free! Instead I was overcharged $14. I was calm, polite, and apologetic until they refused to deal with it at the customer service center! Did I mention that I asked the policies ahead of time since I was being checked out at Little Caesars? I was leery.