Kmart Reviews

I ordered some Christmas inflatables online because they were 75% off and a good deal. After getting some of my orders I checked my orders that still were not here on my orders page and noticed that they said they delivered 7 of the inflatables that I had not received at a cost of over 500.00. So I called and told them about the situation and they gave me the same copy and paste response they always do that they will check with UPS and all that. I have had this happen before and after they send it to UPS and they do their check. If UPS does not find the item they do not refund you your money. All they do when you call is start the process over again until you give up and they keep your money like they did the last time.

I ordered a PlayStation 3 bundle for $214.69 on 1/1/2014. They emailed me 5 minutes later saying order cancelled $0.00 charged to my credit card. My credit card was charged $214.69 and 15 days later no refund. I talked with Kmart today and they told me my credit card was never charged and to get in touch with my credit card company. The funny thing is this is the third time I have contacted them about this charge and the two previous times they told me a refund was being issued, wait 3-5 days. Now they have no record of this charge. It magically disappeared from there records. So now I have to file a credit dispute just to get my money back. Avoid Kmart-Sears, I will never set foot in one of these rip-off places again in my life.

I went to Kmart online and made a purchase for a rug. A few minutes later, I received an email stating they were cancelling the order. I called and after a very long time on the phone, the man assured me that I would not be charged (the billing address was wrong) and would I like to reorder the rug. I spent more time on the phone reordering the same rug. I get an email 5 minutes later saying it was cancelled again. I called back, speak to a supervisor who explains that it is not in stock, that is why it was cancelled. They couldn't tell me that from the start? Most companies know when they have items in stock. He again assured me I would not be charged for the item. I went to Sears.com and guess what, they have the rug. I place the order and it processed. My husband happened to look at our bank account and I was charged 3 times for the rug!!! I called Kmart. My money would be given back to me in 24-48 hours for items I never received and that they cancelled. Does this sound right???

I returned a set of pans because 1 pan from the box was missing, to the Christiansburg, Virginia store. I pointed out which pan was missing from the picture on the box... She then started to explain to me how to count the pieces in the box. I said I understood how to count them and again pointed out which pan was missing from the picture on the box. She again started explaining how to count pans. Again I said I understood how and pointed out which one was missing. After a pause she said go back and get another set and I laid the receipt on the counter right in front of her and said I am leaving it there (I was the only customer there at the time). I got another pan set and was back in 5 minutes or less (still the only customer there). She asked for my receipt. I said I laid it right here 5 minutes ago and said I was leaving it there so what happened to it? She tried to say she saw me take the receipt with me. I again told her I left it right here in front of you. Realizing her con was not going to work she pretended to look around for a couple of minutes, then went direct to the trash can and, without looking, pulled out a wadded up ball of paper and flattened it out - my receipt. The exchange was then processed. I do not appreciate the FRAUD attempt!

I ordered a PS3 bundle on 12/24/13 and had the $212.49 taken out of my checking. Then they cancelled my order, but kept my money. After talking to a CSR, they said there is one of these bundles left and it will be shipped today. As soon as I hung up, the ordered was cancelled, yet my checking was charged another $212.49. Today is 12/30/13 and I just spoke with them it will be 5-7 days before I get my money back they stole from me. I would go to jail if I stole their money, but apparently it's ok for them to steal mine. I am pissed!!!

Joe Boxer Commercial - What marketing genius put together the idea of men's cojones ringing at Christmas? My biggest statement will be to completely advocate NOT TO BUY AT Kmart anymore. If you do not respect family values across the board and in a very "sensitive" season why should I spend my hard earned money at your store. I will not enter a Kmart for the rest of my life and will pass this fwd.

I went in to Kmart after a long day of work, to EXCHANGE a 50" flat screen TV that I purchased. The TV had no picture, you could only hear sound. I didn't even have the TV a whole three weeks. I was basically told they didn't have another in stock but if I went home (20 minute drive), brought back the rest of the merchandise that I purchased, I could get a different TV everything just had to be re-scanned through the system. Fine!!!

I find the Kmart Joe Boxer ad totally disgusting and immoral. What marketing genius put together the idea of men's balls ringing at Christmas? If anyone in Kmart senior team ever hears about the complaints, I hope they take action and NEVER put childish, perverted ad on the TV again. This would be suitable for the homosexual channel perhaps but please keep if off the national stations. I guess the ACLU along with the liberals have made the FCC obsolete when it comes to monitoring inappropriate TV content...

I am very disappointed in Kmart with the Joe Boxer commercial. I will not support your store anymore. Very disgusted with men shaking their testicles to a Xmas chime. What were you thinking. If I was in Charge of marketing, I would be ashamed!! Children are watching these televisions programs. You are a disgrace to our human race!!

I have a complaint on ordering online on Kmart.com. First I placed my layaway order online 9/2013 for Christmas toys for my kids. Second, We completed all of our payments on 11/24/2013. I waited patiently for my order... never received them. So I called Sears/Kmart customer service center four times total... No one had a clue of why I completed ALL of my payments and shipping dept cancelled my order anyway. I didn't receive one email from any department or even a telephone call regarding canceling my order. It is so close to Christmas and I have NO toys for my kids now...

Your Joe Boxer television commercial is disgusting and totally in bad taste. I will think twice before shopping at your store again. I saw this commercial during a family Christmas movie with my young daughter. She was shocked to say the least. You need to fire the person who approved this garbage! Very disappointed with your company!

Sitting and watching TV when the Kmart commercial came on. It was the JOE Boxer underwear. You Have eight grown MEN with tux shirt and coat and then the bottom is eight different styles of underwear. Then each of the MEN, one at a time start shaking their hips to make bells ring to a popular Christmas Song. We were offended! The commercial seamed very sleazy and degrading to the Men preforming as well as us the consumers TO BE SUBJECTED TO WATCH! Kmarts in our area have been CLOSING due to lack of business and I would say poor marketing skills. The ad comes on many different times in the day and I do not want my family seeing this. Keep it up and more people will want to take their business elsewhere. Kmart used to be in every city but with this who knows.

I put a television in layaway then cancelled 2 weeks later. I was told no layaway fee upon cancellation I received $10.00 back out of $40.00 and was told the money was for cancellation fees. This is not fair advertisement, I feel like they used false advertisement.

While I appreciate the humor in the latest TV commercial on boxers as an adult, I don't appreciate that my sons, ages 8 and 11, are viewing this also while watching, "It's A Wonderful Life" every commercial break (or at all). It is hard enough to raise boys with good morals while teaching them what is appropriate behavior in this day and age. Please do not help make it harder on us moms and dads. I am alarmed (and aggravated that now I have more work on having to shut down another potential behavior concern with my boys) that something that is PG is on television for all ages to see.

I went online and saw an electric scooter for $139.99, so I selected Pick up at store prior to ordering. The only store available for pick up among the zip codes I put in were in Louisiana, and I live in Alabama. This was no problem, because my family lives in Louisiana and would be visiting for Christmas; therefore I called the 866-KMART-4U number and had the associate place the order so my sister can pick it up in Louisiana. She selected pay at store for the payment method. The online site showed available for pick up and so did the KMART online agent system.

Kmart has extremely suggestive television commercials which they intentionally air during the dinner meal, either immediately prior to, during or subsequent to. These commercials depict men in boxer shorts and jock cups shaking their extremities in a vulgar and demeaning fashion neither Christmas oriented or family friendly for young school age children to view. This lack of consideration for family welfare surely doesn't represent the goal of Kmart to excel as a family store. Our children see this distasteful display on television, go with their family to shop at the neighborhood Kmart, and assume the actions they've viewed are acceptable. If the children replicate these actions at school, it could very easily result in disciplinary action. Surly Kmart understands these consequences after the nationally publicized news of a 6 year old kissing a schoolmate on her hand and receiving a sex-related reprimand, which was fortunately later reduced to a lesser rule infraction.

I bought plastic shower curtain hooks from Kmart. (How hard is it to make a functional shower curtain hook???) They do not snap together, they do not hold up shower curtains.Three boxes of them. Threw them out. Utter crap. I purchased a rotating fan from Kmart. It didn't rotate. It tipped over. Kmart sells made in China trash. Try to leave reviews on their website... It's nearly impossible, their website is dysfunctional. Booooo! Kmart, you suck. AVOID!

I tried to purchase a Mach X-treme tablet, which was a Thanksgiving Day Sale at Kmart for $39.99, online on Thanksgiving Day. I made my purchase with pick-up at my local Kmart store. Within several hours of this purchase I received an email stating that I had cancelled my order. I contacted the Kmart Chat whom told me that this item was no longer available at that location and Kmart had indeed cancelled the order. With the help of Kmart Chat I made a second transaction to purchase this item. I was going to have to travel quite a bit further to pick-up this item but went ahead with it anyways because it was a gift for my daughter.

One star is too much. I used the online layaway at Kmart. I think using their layaway is a mistake but doing it online is that mistake times 100. I was unable to change my address during the time I had my layaway contract. I was not able to pick up my microwave from the store. Customer Service suggested I could cancel my layaway, pay the fee then I could sign up again and use my new address for that contract. What! I used layaway online because I do most of my shopping online. This is my very first layaway experience. GUESS WHAT! It is my last with KMART....

Why does Kmart insult our intelligence by making those ignorant commercials with gimping? I hate them so much I want to boycott Kmart. It repeats such an ignorant scene worse than fingernails on a chalkboard. Take it off!!! Off!!! OFF!!! IS THAT GIMPING?

I bought a NEW K-Cup Reusable coffee filter online and picked it up in store. When I came home and opened the bag, containing the box, the K-Cup Reusable coffee filter had a tape over it. Not surprisingly when I opened it, it had coffee residue all over the filter and the box. I don't know how anyone would even receive a return like this. Disgusting. Talking to the online reps was no help at all. I hope Kmart closes down permanently soon.

We bought a gold bracelet for my mother-in-law as a gift for Mother's Day - she wear it that time and put it back on the box. On Thanksgiving Day, she wanted to wear it for the occasion but now the bracelet changed colors; the part that suppose to be gold is turning black. We tried to talk to the manager at the store and he says it is too late to complain, we needed to purchase a replacement plan from the beginning... Why do we need to buy a replacement plan for a piece that suppose to be high quality from a recognize store? They gave us a number to call but they are ignorant! A gold jewelry doesn't suppose to change colors! They just don't want to help but we are going to keep writing letters. To us it’s like Kmart stole the $325 we paid for a piece of... Junk!

The ad for Joe Boxer undershorts is not acceptable... It is inappropriate to show men doing jingle bells with their male parts swinging... Kids should not see this trash! This is not a Christmas theme we need to be exposed to! Disgusting!

I placed 3 high ticket items on layaway in October for my grands and made each and every payment and when I made my final payment, I called and the rep informed me to give it a couple of days before they send it out. So as I checked my email I see that Kmart sent me a cancel order stating that one of my items are not available and they are sorry. So of course I am wondering why? I used the online layaway for the reason of receiving the items not to wait until after the total payments were made to hear it is not available. They stated they would refund my money but I want the product, which I understand is not available at the manufacturer level. Hummmm.

I had the sale paper on Nov 25th for the sale on Nov 29th. I went to Kmart to look and ask them to see if they had this fulton in the back for the sale which was in their sale paper. When they came back, they told me no, but a truck should be coming in. I said, “Ok, I’ll be back on Friday.” So on Friday morning, I went back to get the fulton on sale which was 249.99. They had none and none came on the truck, so they call round. I couldn't find one store in the tri-state that had them. I don't know how they can run a sale not knowing what is in their store. I even drove to Delaware with no luck. I very disappointed in the way they run their sales.

I have been apart of your Kmart/Sears loyalty program since August 21, 2013. That date is also a date that I set forth and preordered a PlayStation 4 from your online site, Kmart.com. Once inputting all of my personal information as well as my credit card info, I was advised that my order was complete and that I would be charged on the release of the PlayStation 4, which was 11/15/13. The order number I was provided with is **.

On October 14, 2013 I placed an online order for a winter jacket via Kmart Layaway. I had planned to pay it off before it got too cold outside. On October 25, 2013 I paid my second payment. Later that day I figured I had the money at that point and I might as well pay it off (as winter seemed like it planned on coming early this year). I went ahead and paid off the 39.10 I owed. However, the last payment showed up in my Kmart account and is still (even today) "processing"... but it never applied to my layaway. Both payments made on that day were taken out of my bank account (Kmart was quick to do that, but slow about everything else).

I purchased a new TV in November 2012 from Kmart online for pick up in the store. First problem was being able to pick up my TV and Blu-ray. Online said "available for pick up in store", yet it took 2 days to be able to actually get it done.

I purchased on K-Mart on line a full size loft bed for my grand daughter on 10/1/13. The funds were taken from my account and I was told delivery would be by 10/14/13. On 10/22/13 I contacted K-Mart because I did not receive the bed nor did I receive any information from them telling me of a delay. I received a very nice email on 10/22/13 apologizing for the inconvenience and that there was a delay with the vendor and that it was being researched and I would hear from them in the near future. I was ok with this as I know situations arise but felt that K-Mart was on it and I would have answers shortly. I could never have been more wrong! I had to make several follow up calls to find out that the shipment was "lost." But they couldn't reimburse me until they were able to locate the shipment. Every phone call ended with a promise that I would receive an update via email. These emails never came.

I placed my order on September 21 on online layaway. My items were paid in full October 1 and it's now November 4 and I still don't have my order. I have been in contact with KMART online and over the phone. All they keep telling me it being sent to a higher level and it will take 24-48 hours or 3-5 business days. Then they have a record that my item was shipped to my address which someone that I don't know signed for my item and its 1 pound shipping, Which I ordered 19 items of cloths. Now I'm trying to get my refund and they won't give me back my money and tell me to wait 3-5 business days. I have received 2 emails from KMART and 1 is that it was shipped with a tracking number for 1 pound of items and the other was that my items are at my local KMART but when I went to the store today, they told me they have no record of any items number or layaway number or sale check number or anything on me at the store for pickup. This experience has left me with a very bad taste of Kmart and their service

Placed an order online. My address is on the Submit Order page but another address comes up on the confirmation page. I immediately contacted customer service. I asked if they could help me get the order shipped to ME as it was going to the wrong address. I was told that they couldn't help me. I asked if I could cancel the order altogether and was told "sure" ( I have proof I was told this) but then I was notified that it couldn't be cancelled. Even though the order was still being processed, it couldn't be cancelled. Now I am out the money AND I have to hope that the person who gets the order will send it back. In the age of technology, I am still baffled as to why they can't change the address or cancel the order. They pulled it up on their computer screen but they can't help. Just a 'Sorry' nothing we can do.

Placed an order on August 28 online. Got a tracking number the next day. My order still hasn't arrived 18 days later. Tried to track it using the tracking number provided, but it is invalid. Called customer service and was told they would submit a request to check on the status. Was told I would get an email response in 24 - 48 hours. Still waiting 96 hours later. Called again. Was told they would submit another request and that I should just wait and be patient or cancel my order and stop whining. Really?!? This is the type of customer service I get?!?

The Kmart system auto-populated the city name when my zip code was entered but the city was wrong and I did not catch it. Before the packaged shipped called the error out but Kmart told me, to fix it they wouldn't cancel the order and start over but I would have to pay them $20 for the cancellation. After explaining to them that it was an error in the system, they said, "Yes, we see this now and when you get your shipping notice, call us up then and we'll fix it." I get the shipping notes and call them back. They then proceed to tell me I should call UPS and have them fix it. I call UPS and they state Kmart locks the ship to address and that Kmart has to call them to approve the change.

On May 27, 2013, I made an Online layaway. I paid it off about two weeks early. The second week in July. I needed the merchandise for my son's graduation party! The merchandise was shipped through UPS. After a few days, the merchandise was sent to a UPS location 30 minutes from my house. UPS returned the merchandise back to Kmart because they claim they could not find my address! I don't understand how that could be because I shop online all the time.

My husband was wrongfully terminated due to a computer error. After he had finished his shift, he picked up a few items to bring home as he always did, and as usual, he gave his rewards card to get points on the purchases. At which point the cashier told him that he earned a free $20 gift card with his points but for some reason the computer would not let the cashier activate it. So she called the manager who overrode the computer with her card and then gave my husband the gift card and he went on his way. 2 days later he came in to work and was told by other employees that apparently the computers glitched that night and that it was spitting out $20 gift cards to anyone and that the cashier and some of the other employees took advantage of it and were collecting hundreds of dollars worth in gift cards.

Cashier yelled out that my checks are bad because her check reader wasn't working. When I told her to close the sale out and I would go to customer service, she yelled out that it would do no good because my checks are bad and it would make no difference at customer service. The Customer Service supervisor stepped over to her cash register and told her that it was her check reader that wasn't working and that it was not my check(s). Of course his voice was not as loud as hers was when she yelled out that I have bad checks.

Worst supermarket in America. Everything is highly overpriced, poor customer service. The only good thing about it is there are no lines at registers as there are barely any people shopping. But the points system is designed to waste people's time at the register. I signed up for those points but the sales person who took my information and opened an account for me, didn't bother to explain how to use them. She just entered my information in the computer and never gave me an awards card, which they ask me for every time I shop at that store. But eventually I found out from another sales person how the points work so today I decided to use them while purchasing a bottle of water. A sales person largely ignored me at first while her station was open but she was engaged in another activity at a customer service desk.

My disabled 19-yr-old daughter was just fired by Kevin from the New Albany, IN location. His reason..."Just not a good fit."

For years, I've supported Kmart as opposed to purchasing at W-Mart. But Kmart is always skimpy on inventory and they seem to be out of things. The other day, I bought pretty red catapult sneakers on sale for $19.99. Upon wearing them, they are a bit too small so I went to purchase the next size up. They had jacked the price up $15.00 to $34.99. I asked customer service if I could buy this other pair for the price I paid a few days ago and they said no (didn't want to return or exchange). They were running that stupid BO-GO deal and when you do the math, it amounts to the regular price anyway. Many shoe purchases I pass up because I don't want 2 pair of shoes and I don't like the marketing ploy of coercion. Thank you for the space to rant. Their marketing is off.

My daughter and I went to purchase my grandson some clothes for his birthday and the sign above the clothes said half off in big letters. We did not notice in small letters sale on shirts. When I checked out, the young man charged me $25.99 for the blue jeans. I was under the impression that the pants were half price. They were not. The lady was rude to my daughter. When my daughter took the employee to where the pants were hanging, the employee said, "If you had read the sign, you would have seen what it said!" Very tacky. I think it is a scam to sell the clothes by the way it is set up. Because some people will not go back and get a refund, so they pay full price.

I can't fill out an application online to get a job online because it keeps asking me for the location and the zip, and I have put 6 zip codes and it won't take any of them. It's a mess.

I ordered an RCA TV on May 1st. I made a down payment on my layaway. Within 1 hour, I received an email from Kmart stating that the item was not in stock. I called the Kmart corporation and the customer service representative told me that I would receive my refund within 48-72 hours. I have been calling every week for 4 weeks now. I am getting the runaround. It is now June 1, 2013. I have not received a refund or phone call. I will not be doing an online layaway with Kmart ever again.

I went shopping with my son who is 11 and he wanted to go back to the sporting goods section. As we walked back there, we saw a large sized poster of this year's SI model, Kate Upton, in all her glory. Even my son was taken aback. I understand these magazines are available to the public and I understand posters are available to purchase; however, like it or not showing that much skin is nothing more than soft porn especially when done in a seductive way. Kmart should be a safe place to shop with my kids without them having to be exposed to that. If people want to buy it, it can be behind a counter or somewhere other than large sized in the middle of the walkway.

I received the shoes I ordered online but the shoes I received were two right shoes. I needed to return it and had to go out. I was really looking forward to wearing those shoes but it was a big Inconvenience for me. I was very disappointed when I opened the box and looked at the shoes. The shoes were really nice but they are mismatched. I would like to know if I have to pay to ship them back. When I spoke to a customer service agent earlier, she told me to take it to the store. The reason I shop online is so that I don't have to go to the store. It's kind of far from my home.

I bought 2 throw blankets with a picture of a wolf one week apart in January 2013. One was for myself and one is going to be a gift for Father's Day 2013 (maybe). I opened my blanket and just washed it for the very first time 2 days ago. The piping along the edge of the blanket unraveled and is hanging off the blanket. I arrived at the store at 2:10pm today, 5/19/13. I brought the blanket back to the Bohemia store willing to take an exchange but they were all sold out of the blankets. I asked for a refund but I was informed by the cashier that she had to get the manager because it was over the 90 days.

I went to the store to get a patio set. It was online order only. I placed an order in-store and after the credit card was charged, I got an email. It said the order was canceled and would receive a credit back to the account. I have no patio set and not been credited the money back yet. It seems no one can give a straight answer. Do not buy anything from Kmart.

After seeing an advertised sale in a local Kmart Sunday flier, my husband and I went to our local store (Kmart, Bohemia, Long Island, NY) on Tuesday, May 7, 2013, in order to purchase a gazebo which was on sale. Once there, we found the floor model which was clearly marked with the sale price. After finally finding a sale associate, we were informed that they had no more in stock (Amazingly, there were plenty of the more expensive gazebos in stock). When asked when they were expecting to get more in stock, we were told that they had no plans on restocking, which meant that we couldn't even get a rain check. It was at this point now speaking to the seasonal manager that we asked if we could purchase the floor model. We were told no for two reasons.

Placed order for a Mother’s Day gift that after seven days of processing never processed. I was told it was not processed properly (7 days later) even though I received a confirmation and a sales check number and a delivery date of May 10th. As of May 8th, the item was still processing and showing as a pending charge on my credit card. Customer service agent #1 told me to order the item again. Okay, that gave me a ship date of May 20th for an item needed for May 12th.

Consumer Affairs had reported about this data mining technique in a previous article recently. I wanted to send along information I've learned while shopping at Kmart. They are requesting customers' phone numbers by stating, "Do you have a rewards card?" So I say, "No." They say, "Can I check your phone number to make certain you don't have one." I told the clerk, "I don't have one and no, you may not have nor need my phone number to process this transaction." I used a gift and debit card for these transactions. I also noticed on the receipt the information Issued Offer followed by a series of numbers three times. I suspect the clerk has to indicate that he asked repeatedly for the customer's phone number.

I ordered from the online Kmart store and joined the Max membership so that when I order stuff for my seniors, we don't get charged shipping. Yet, they still charged me shipping. Give us our money back!

Kmart Rock Island, IL 6201 - I had a layaway there. When I went to pick it up, I noticed I didn't have the last receipt. The clerk said she could look it up if I had photo ID. I showed her the ID and she told me I owed $50.15, which I thought was wrong, but I paid her. Then they couldn't find the layaway because the floor had flooded. They proceeded to give me one off the floor to compensate. When I got home, I found the receipt and sure enough she had charged me $5 too much. I called the store but since I picked it up, there was no record of it so I'm out $5.00. Also, the restroom there was very dirty and disgusting. My experience was not a very good one.

I attend high school, and my high school is a college preparatory school. So students tend to carry a lot of heavy books and school supplies at all time. My first bag of the school year had torn at the zipper, so there was no fixing it. That's when I decided to get a new backpack. On October 31, 2012, I went to Kmart with my father and brother to buy myself a new bag. After looking at the backpacks for about 10 minutes, I finally decided on picking the red Outdoor Vortex 8.0 Extra Large Backpack. We walked to the register to checkout.

I went to Kmart in Janesville, WI to use Western Union inside their facility along with picking up a few other items from the store. I approached the "service" counter to send money using Western Union but was told that I would have to wait 10 minutes for this service. The only employee in the store who knows how to run the system was giving break to another employee. I then asked for a manager to be called to the desk because I'm sure they would know how to run the machine. The manager, Jerry, was called and he did confirm that she was the only employee that could operate the Western Union inside their facility and yes, I would have to wait 10 minutes for her to return. I actually waited nearly 20 minutes for the only employee who knows how to operate the Western Union facility as they have multiple employees standing around doing absolutely nothing. Why have the service there if you can't properly operate it?

The first complaint I sent, I thought they would at least offer to replace the cushions. It's just the bottom cushions. But they just thanked me for my complaint. I'm very disappointed in the product for the money we paid for the product.

I placed an order online for a 9-inch Android tablet in early March of 2013. Once the order was placed, I was told I would receive it in 7 to 12 business days. What a lie. It was meant to be a birthday gift for my mother. Once the deadline passed, I waited another week… still no tablet. So I order one from another site (Amazon) and receive it on the day they say I will. So I call Kmart to cancel the order. They tell me it has been canceled and I will get a refund in 8-10 days even though they got their money from me the same day I ordered. 5 days later, I get an email saying that the tablet is on its way. So I call them back to ask them why are they still going to send it even though I said cancel the order. They could not give me a straight answer, so I tell them to cancel it again. This time they tell me it will be 3-7 days before I get a refund.

I visited the Kmart in Monroe, NC 28105 with my handicapped mother who is wheelchair bound. As I came to the entrance, the handicap automatic entrance was not working. After I managed to get my mother who is on her wheelchair in the vestibule, the second entrance was not working either. Manager came running after I had my mother halfway in the store. I was horrified with the management of this site. I was disgusted that the entrance wasn't working. What is so funny was after my mother purchased what she needed and exiting the store, the automatic doors were working. It’s like they don't want you coming in but they're happy you’re leaving. I hope they get this corrected for all disabled customers.

I purchased a Hamilton beach blender a couple of weeks ago. It is defective and I want to return it. I can’t find the receipt so therefore the store refuses to exchange an item that they sell or even give a store credit. I will never ever shop at Kmart again.

I bought a 42-inch LCD TV with service plan. Now, they are saying that the TV is only worth 1 cent and I can't get another one. The TV is less than 2 years old. They said over the phone, "Okay, we will exchange it. Bring it back." When I got into the store for an exchange, they told me they could not give me anything. I have my receipt and still no exchange or any help at all.

I really love this store on Figueroa Street at the Carson Town Center. The associates are helpful when you have a question and they return phone calls. There is a 75% room where everything is on sale, which could be for a defect or a broken item. I bought a cute Jaclyn Smith rug here for $4, and a cute ballerina jewelry box that just needed a wind-up handle. When I showed the cashier what was wrong with it, she made sure that I went to Customer Service to show them, in case I couldn't fix it. The great thing also about shopping - not only are the prices great, so are the merchandise. You also get cash back on your purchases and great coupons which, in my opinion, is a way better deal than Walmart.

I had a good deal on a blender with 2 other items that I placed on layaway online. I finished paying balance within 2 months. As soon as I made my last payment online, I received emails that my order was refunded. I called customer service and they told me that the blender and other items were no longer available! I told the rep that I know it's not her fault but the company should reserve the items that are placed on layaway! All this time, I was paying for air! And a waste of my time! She said for the inconvenience, they would give me 10% discount. That does not work because the blender was on sale and the other items also. The 10% does not compare to the deal I got! Then we were disconnected. She has my number and didn't have the decency to call me back! I looked up the blender on Kmart online and they still have the blender available at regular price! So she lied! Very poor company and customer service in my opinion!

I placed an order for a TV online. After receiving a confirmation, the order was canceled by Kmart because the product was out of stock. Money should have been released and it has been 4 days and the money is still pending. I called and spoke with 6 different people and no one was able to help me. They sent me an email that I had to go to a store for my money to be refunded. Finally, after 30 minutes waiting for a supervisor over the phone, she sent a request for the bank to release. It was so much of a runaround for no reason. I will never ever order from Kmart again. I'm so disgusted with the service and won't recommend them to anyone. I went shopping a few times before to a Kmart store and in the store, service is the same. It's poor and they never attended to customers. Lines are extremely long and the store is messy. The experience with Kmart was not a good one. Never will I buy online or at a store again.

I went online to order a purple Furby from Kmart. To my understanding, they did not have this color. So, someone took it upon themselves to order an orange one on my account. I was also charged for this without me knowing it. I was waiting and no answer. I looked at their website and found out what had happened and decided I did not want either one. By the way, this was charged through my PayPal account. To this day, I have not received any refund - the runaround, yes. The dateline for all of this is December 16, 2012 until present - no refund. I have emailed for almost three months. All I am owed is $119.26 without tax or shipping charge. They were so willing to go into my PayPal account and charge the second one without my permission - why not put the money back with my permission? I have posted this on Facebook, Twitter, and few other places. The things they are saying are not nice. Kmart - Sears, you used to have an impeccable rating, but now it is in the toilet. Your salesperson sells the first one, but customer service keeps them coming back. You blow it.

This is in regard to the KMart store in Valenica, CA store #3018. The automatic doors have been broken since January. I have watched people struggled to get in and out of the other doors whether it be in a wheelchair, with a stroller, etc. I cannot believe that it has been over a month and they have not been fixed. It was difficult to even get in and out with a cart just walking. I believed this is against ADA requirements. Those with disabilities cannot get in and out of the store. I also would believe that the limited entry and exit through the front doors would inhibit exiting the store in the event of an emergency. This is a safety hazard that I am hoping will be addressed immediately. I have tried to complete the KMart accessibility form, but it will not allow me to enter the store number.

On 12/23/2012, I placed a layaway order for a comforter set that was on sale for $49.99. I paid the order off on 1/7/13 and was told the order would ship within 7 days. I have been calling for 2 weeks now, asking about my order and was told they are working on it. Last night, I got an email stating that due to a technical error, they cancelled my layaway and to call customer service to reorder. I called and explained what happened and since it was not my error, I asked for the sale price. I was told that the only thing they could do was place my order for the full amount of $79.99 and they would put in a request for a refund of the difference and maybe I would get the refund. This is the worst customer service I have experienced. Stay away from Kmart and/or Sears since they have the same policies.

I ordered two pieces of furniture online. The TV stand came and was fine. The UPS man refused delivery of the armoire right before Christmas as the box was torn to shreds and he knew that if he left it, it was heavy and I would have to ship it back. Well, Kmart returned the item to their warehouse which they confirm in multiple emails that they have it. They refused to ship me another one and have yet to credit me a lousy $130 two months later.

On December 8th, 2012, I purchased two tablets online for Christmas presents for my children. Delivery was promised on December 17th, 2012, but I did not receive the tablets until December 24th, 2012. When I received the products, one of them would not power on. Because of technical issues on Kmart’s part, I was not able to contact them until December 30, 2012. A refund to my CC that I used for purchase was promised to me with receipt of drop off to UPS with the defective tablet. Kmart sent me a confirmation of my refund request on Saturday, January 5th, 2013. I did not receive this refund within five business days, although I called on January 9th requesting the refund once again.

I ordered a heavy piece of furniture that was delivered and left outside my door. It was the wrong piece. I called this morning to either receive a credit so I can go out and buy the piece I need right away or immediately have them send the correct piece. The box weighs 70lbs and I cannot lift it. I was told I would need to somehow work it out and that UPS would pick up the box (when I work full-time), wait for it to make it back to the warehouse and be restocked then I will receive my refund. In essence, Kmart is keeping $140 of mine. It is mine, and there is nothing I can do about it. Kmart corporate is dishonest and has the worst customer service I've ever experienced. I will never shop at Kmart again and will tell everyone and anyone to do the same. Stay away.

I did a layaway online of baby clothes (18 items) back in November. I did my payments like they scheduled and today, 1/10/13, I did my last payment. A minute after I did that payment, I received 2 emails. The first one was about my payment receipt. The second one was letting me know that my layaway was cancelled and that I needed to call 1800 number so they can reorder my items and ship them to me. I called and the representative of Kmart told me that several items were not available and that was the reason they cancelled my layaway. They offered an apology and a refund. So, they couldn't let me know ahead of time about the items; they took my money. I'm pregnant and about to give birth, so I was really looking forward to receiving my package and they just offer money back! Is this fair?

I ordered a dining set on Nov. 26th, 2012. I was charged immediately but I haven't received the product till date. I have inquired about the order everyday but they said, "You will receive it." I purchased it during Thanksgiving Day deals. They say the product is not available but the product is still available to book online with a different price, much higher than what I purchased. Now they have sent me an email saying that your order is cancelled and money is refunded back.

I am handicapped and depend on using the electric carts. No matter which Kmart I go to, they are never charged or are out of order. I know this is a convenience you provide (badly). I feel I must send a letter to AARP to print in their newspaper so others can be saved before going to shop. You have lost another customer.

On 25 Dec 12, I ordered a gift card online for my mother so I would have a present for her. It was to arrive in an hour according to their website. One hour came and went. With it being Christmas, I called customer service (1-866 number) immediately and was given numerous apologies for not being given my gift card. I was told a claim was going to be submitted and I would have to wait 3-5 business days for a response. I was completely disturbed by this as they already deducted the money from my account.

I ordered on November 31st four items online with layaway and quickly (within 2 payments) paid it off. Once I received my shipment, I realized only 3 of the 4 items were in the box. I called to let Kmart know, and they said the only way I can get this Winx doll that I ordered and didn't receive was to repay for the item and have it shipped out again and that they would refund me for the one I didn't receive within 48 hours. 4 days went by with no sign of a refund to my debit card and called them again, only to be told that there were no notes on my account that I called the first time. They would immediately send it to their refunds department and to wait another 48 hours.

I attempted to order 3 presents for Christmas. The first attempt, they told me my card was declined. Second attempt, again the card was declined. Third time, I used my husband's card. The card was accepted. A few days later, Kmart not only debited my husband's account, but also debited my account two times. Therefore, I did not have the money in my account that I thought I did. I have contacted Kmart numerous times to get my account credited. I had to get a statement from my bank and fax it to customer service. I still have not received a credit to my account. This mess all started on December 15, 2012. Each time I talk to these people, they tell me it will be 3 to 5 business days. Well those days have come and gone with no refund. I will never shop at Kmart online or at the store. I think their mishandling of this situation is very unprofessional!

I placed my order on November 13th, 2012. I made the regular scheduled payments, and today, I went to pay off the layaway order (which was by no means, cheap). After paying nearly $800, I felt the relief that I was finally done. I received the payment receipt via email, but not too long did another email follow stating that the layaway order had been cancelled. At this time I was furious. I called the number on the email just to get a person that did not speak English very well. She said, "Oh, your order appears to be delivered by January 9th." I told her then why did I receive an email stating it had been cancelled.

The last two times I shopped in the Conneaut, OH Kmart, I left all of my items at the register and walked away. Why? Because of the price tricking. I am tired of it. I bought what I thought was BOGO, then found out it was BOGO 1/2 off (didn't see the fine print). Some of it I took off the circular racks, only later to find out that only one side contains the sale items. I left the cart full of clothing with the clerk and walked away. The next trip (same location), I was buying shoes for the family. Again, BOGO sale, knowing better this time (haha on me). I got to the register only to find out that some of the shoes were not BOGO, although the in-store signs were displayed with the shoes and the in-store signs were not marked that the sale was for specific shoes. I left that cart of merchandise with the clerk at the register also.

Long story short, I placed my order via regular mail on Dec 14th. Plenty of time for Christmas, right? Wrong! Still, I didn't have my order by Dec 20th. I've never even received an e-mail confirmation. (My fault there. I entered it wrong. They however, had my address and phone number.) I ordered two presents, both in-stock and my account was immediately debited. I went to their site, scrolled down to customer service and clicked on Contact Us. I called the 1-800 number that was posted. It was a wrong number. I double-checked and it's still wrong number. Huh? I sent an e-mail to them. Well, it said Click Here to E-mail. It was returned, no such address? What? I continued trying to contact Customer Service via the phone number posted and e-mail. Same story, wrong number, no such e-mail? Crazy, right?

I ordered Just Dance 4 for the Wii on 11/26/2012. I never got it. Three weeks later, I got a call from someone down the street. They had my package. This house was 2 blocks down the road from my house. The lady gave me the package wrapped in a plastic bag stating it was soaked and the only reason why she found it (it was buried under some leaves) is because she was putting up Christmas lights. I took the bag that contained the envelope home. It was soaked because it had rained and was exposed to the elements. The envelope was ripped and the foam padding was out of the envelope. There was no item in the envelope. UPS claims they delivered but they didn't deliver this to my house. Kmart won’t give me my credit to my debit card. This was a Christmas present and now I don’t have my money back nor do I have my item.

My daughter & I received gifts from Adopt-a-Family for this Christmas season. Tonight, we each opened a gift. My daughter received two pairs of boots, one pair (dress kind) from Kmart & one pair (snow) from Walmart. Neither pair of boots fits my daughter; they are too small (her feet grew since turning in info to Adopt-a-Family). Each pair of boots has a store tag on them; that's how I know where they came from. Since these gifts are from Adopt-a-Family, there weren't any receipts enclosed. I contacted Kmart online customer service & explained the situation. I asked if I could take the boots to the store & exchange them for a larger size. The answer I was given was, "I wish you could return the boots without the receipt but KMart does not accept returns without a receipt."

I ordered a Christmas gift from Kmart online and chose a site for store pick-up. The pick-up location that I chose was the Hamilton NJ store. Biggest mistake ever! When I arrived at the pick-up counter, there was nobody there to help me so I rang the bell that's located there. Well, the bell either didn't work or they just ignored me because nobody came to assist me. So after waiting for about 10 minutes, I was able to finally locate an employee who then called for assistance over the intercom. Okay, a very angry employee walks up to the area cursing about something that she is reading and continues to cuss and act unprofessionally even after seeing that I was waiting to be helped.

They had a washer and dryer advertised for $499.99 on Black Friday for the first 3 customers. I was one of the first 3, and as of today, Dec. 18, 2012, they still have not come through. They keep saying it is on order but do not know when it's coming in. This is false advertisement.

I am in urgent need of your assistance. The following chain of events involves an order that I placed on Kmart.com on November 23rd, 2012 (Black Friday). After reviewing the facts, I’m sure that you will understand my frustration and concern. On November 23, 2012, I attempted to order over 40 items which was reduced to 27 items due to out of stock sale items. My “shopping cart” spontaneously emptied throughout the day causing me to lose out on several “early bird” specials. I was unable to access checkout function due to widespread system problems. I was informed of the problems by a company agent and told to “keep trying”. At this point I was concerned about the ability to shop at the sales prices that were not valid the next day.

We went to the Kmart in W. Lebanon, NH on Sunday, 12/16/2012. We were trying to purchase an air compressor that the shelf tag showed $11.88. At the register, it rang up at $44.00. I went back with a manager, and there was only one left on the shelf. There were 3 when we picked up ours. The manager removed the tags and said it was for an amoral car kit, yet none were in the area. They did not honor the price.

On November 23, I was shopping online for a rocking chair that I could use in my new baby room. I came across a rocker recliner sold on Kmart.com. I found what I thought would be a great deal off the chair, a 20% code. I then decided to add two laugh and learn toys to the order because it was buy 1 get 1 at the time. However, my rocker recliner was only offered at a store 40 minutes away from me. But again, I thought what a good deal, why not? Now, just so you know, I have a Kmart store 1 mile away from where I live, but the chair was not offered there. So, I ordered the three items using the layaway option and for pickup at the store 40 minutes away.

I received my order on 12/10/2012. Right away I took the packing slip out and compared it to my items. One item was missing. I called right away and talked to someone (did not give me a name). The call got disconnected as soon as I had finished explaining my situation. I called back. This time I spoke to George who took all my information and seemed that he was going to get a response for me. He told me that in 72hrs I would get a response as to the resolution. When the 72hrs came and went I called again, a lady answered and no name was given again. I explained my situation. We got "disconnected" once more! I called back and spoke to Latoya (very pleasant), but she couldn't help me. She put me in contact with **, a Manager at the Online Solution Department. ** then told me that she will put all these notations on my order and I would get an email by Friday 12/14/2012, and then call back to 800-349-4358 and ask for Online Solutions.

Broken Promises - I am a very irate customer right now. On December 8, 2012, I placed 2 robes on lay-away from your Kmart.com site. These robes were priced at $27.99 each. On Thursday 12, 2012 while I was again shopping, I noticed that the robes were on sale for $19.99 each. I called the customer service phone number and spoke with Tanika and asked her if Kmart would grant me the sale price. She spoke with the supervisor and informed me in order to get the sale price, I would need to pay off my lay-away before the sale was over and call back and I would be given the difference between my lay-away price and the new sale price over the phone.

I received a damaged item, possibly in shipping. I left 4 emails and have made 4 calls this week and still I have no call tag pick up on the damaged item. The customer service people are really nice on the phone, but so far it's all talk and no action. On Monday, a call tag was supposed to have been issued. Three calls later, it is now Friday and nothing. They tell me something different every time I call. Now a week later, a different rep tells me they can issue an email label. I wish someone would have told me that a week ago. I would have had it shipped 5 days ago. I was told one to 3 days for the UPS call tag. Now a week later, I am told 7 days for a call tag and I am told about the electronic call tag and I have to haul it up to UPS myself, a big 50-lb. box. Well, I would have done that Monday, but I was not told. This is pathetic!

This review is related to Kmart in Shamokin Dam, PA. I and some others I know have decided to no longer shop at this Kmart due to poor management, rude customer service and time consuming check out due to poorly trained staff. This has happened every time I have tried to shop at this location. Cashiers are poorly trained and constantly calling customer service. The customer service women are extremely rude and loud and act like you are bothering them (one in particular, black hair and glasses). Items rarely ring up correctly. This store's staff are lacking in job skills. It almost seems like this store hires all low functioning people for gov't. kickbacks. I called to see if the store had a certain item and was told yes, but when I got there they did not. The Kmart person said he thought I wanted something else. It is just one frustrating experience after another, so after repeated frustrations at this store, I will never shop there again. This store needs some skilled workers, trained staff and customer service people that are friendly and helpful.

I purchased a Kasar tablet online for my son on Dec. 3 with order number **. I paid a 2-day express shipping. I noticed online that they said order would arrive Dec. 10th. I have called repeatedly and no one could not tell me why it said the 10th when I paid for 2-day shipping. I called UPS and they stated that they never received the merchandise from the vendor. I then called them back because the order status went from shipped to delivered to completed status. They said I would have to wait an additional 5 to 7 business days for a response and I could not get a refund because order was completed. And when I receive the item, I can return it to the store. I then called UPS and they called Kmart online and verified that they did not have item from vendor and only had shipping label. It's bad enough my house had been robbed three times since I moved back to PA and I lost everything. And now that I am unemployed, I ordered it for my son for his birthday and now, he won't even get it for Christmas. Can you help me?

I am standing by my statement that I will not be returning to Kmart ever again. The associates and the managers at Indiana, PA Kmart were rude, disinterested and barely competent. I understand it is not possible for someone to answer all questions and saying "I don't know" is not wrong if it is followed with "but I will find out." Instead, both the associate and the manager told that while they could see I had money on my rewards cards, they had no idea why it was denied. I've complained several times on the Kmart website and haven't even gotten any form of letter or apology. It is very sad to see people looking for work and unable to find it while Kmart employs people who don't care about their jobs. I have no intention of ever shopping in Kmart again.

I have called several times about these order refund ** plus **. Their computer online made an error on shipping the original order ** and sent it to me, not to Cape Coral, so your agent created a new order but charged me full price. Because of all the problems, she said to call Kmart back once I returned the shoes, which I did, then she would give me free standard shipping (but I use priority mail so she would credit me the difference) plus 5% off, and give me the discount to buy one get half off the other. We had to split the order to reorder and it charged me full price. Also, I returned the shoes. I was not given shipping back since it was not my error and it was your computer error for switching the address and using the billing address as shipping and the Cape Coral address as billing.

I tried numerous times to put items in layaway on Thanksgiving night, at the time plainly stated in their ads. A lot of the items I wanted were out of stock, but I was finally able to find 26 of the items I had wanted. I recently had knee surgery, so I had thought this was a great deal and a big help to me. At first, the website kept freezing up on me. Then, when I was finally able to go to check out, 18 of my items just disappeared. I ended up with 8 items in my cart. I eventually found out they were sold out now.

In September 2012, I put $329.00 on layaway for Christmas presents. I was told I could make my layaway payment online. On October 6, 2012, I made my layaway payment of $51.12 via online payment. On October 7, I noticed that Kmart online had charged my debit card twice (2 @ $51.12 = $102.24). When I checked my payments to my layaway contract, only the $51.12 posted to my layaway. I called the customer service line and was told that I had to fax my bank statement showing the double charge. On October 8, I faxed my bank statement and once again called, only to be told it takes 3-5 business days to be refunded.

I went on Kmart online on Thanksgiving at 8pm for a deal on an upland men's 26" beach cruiser. Final cost was $84.20. I input my order and was sent a confirmation email. And since Antioch Kmart did not respond to my online order and fill the request, Kmart sent me an email four days later saying my order was cancelled. They will not honor the Black Friday price of $84.20. I received an email response from Sears(?) saying they are sorry and I can have 5% off regular price.

I went in to the Kmart Columbus store in MS to buy some sunglasses because my husband was having eye surgery and forgot his sunglasses. I asked the lady in the department where the sunglasses rack was. She said the sunglasses were in the back of the store and they can't get the sunglasses out because it's not that time of year. She wasn't very nice about it at all. I have to drive way back to Westpoint, MS.

Due to unfortunate circumstances at my local Kmart store, which is owned by Sears Holdings Corporation, I will no longer be shopping at either entity in any location. After contacting both entities by email as well as by social media, neither had willingness to resolve my issue, nor showed true concern for the lack of social graces or common courtesy lacking by store personnel & management staff.

Black Friday - I went to Metropolitan Mall in Queens and I was there by 4am. I was one of the first 30 people to get there. Around 5:30am, the manager came out and started handing out tickets for certain merchandise. He didn’t know where the line began because at that time, it started getting crowded. Once he realized where the line started, he had already handed it out to others and only had 15 left in his hand. I complained to him how this wasn't fair and he was very rude to me. He was very unorganized and very unprofessional. I was so upset and left.

I returned an item from Kmart.com and the supervisor did everything but out and out accuse me of fraud or theft. A manager was called and the supervisor actually called Kmart.com in front of me to "verify the price." I spent probably 20 minutes there dealing with this while other customers looked at me like I was a thief. After she realized the return was legit, she quickly handled the transaction and gave me dirty looks. I had a list of items to pick up, but I left and went elsewhere. This will be my last visit to the Norwalk, Ohio Kmart. I wonder how long it will take before this store goes under? You can't treat the few customers you have poorly and expect them to come back.

I'll never order from Kmart again! I ordered 8 different items through Kmart.com, but I received 5 of 8 items that I ordered and 3 duplicate items. I contacted Kmart for resolution and every time, Kmart agents gave me different answers. The final answer was that I must receive refund for the missing items and I must go through the entire ordering process again in order to receive the items that I ordered initially. Of course, I have to call customer service again in order to receive free shipping and other discounts I received with the original order. In addition, the refund process won't start until the investigation at warehouse is done. Furthermore, Kmart is pressing the responsibility on me to return the duplicate items.

Kmart has refused to publish a bad review. I have their product, Gordon Ramsay Everyday Dinnerware. They have just one review on their website for this product and it is 5 stars. The set has gone down to nearly half price and I find it hard to believe that no one else found them to be as terrible as I did and that no one else could be bothered to write a review for them except one person who apparently likes really badly made dishes.

I went to the Kmart in East Town Mall, Lancaster, PA at approx. 7am Black Friday 2012. I went back and got an Eagle Talon Castle for my grandson for Christmas, scanned it on red laser and it said that it was $44.97 online or local. But when she rang it up, it came up as $59.99. I showed her the red laser result from scanning the barcode and she called the manager. He said that was just the online price and I asked why it said local also. He said that was only if ordered online and picked up at the store. I said that was deceiving and he said too bad. I went to Wal-Mart, got the same item, showed the red laser and they gave it to me for that advertised price. That is why Kmart is losing customers and Wal-Mart is growing. I will not shop Kmart anymore.

You will think that the day after Thanksgiving, Kmart would be ready to handle the multitude of customers. Well, obviously not. I was in line ready to be taken care of when all of a sudden the employee behind the cash register told me, "You need to go to another line because I'm close." She did not try to move me over to another lane or did not even apologize for the inconvenience. She just walked away like nothing happened. On top of this, there was still like eight more customers behind me. She could have said something or took care of this in a better reasonable way. Kmart really failed for me today. Time to rewrite your customer service satisfaction policy because this is one consumer that's not satisfied.

I was at the local Kmart store in Branson, MO. They had doorbuster sales at 8 pm. I was there and waited in line from 4:30 pm till the doors opened at 8 pm. In front of me were 20 people and 8 of them were from the same family. I wanted a trio tablet listed to sell for $69. At around 7 pm, store personnel came out saying we only got 5 to 8 of each item on sale of TVs, computers, the tablet I wanted and more. Well, the family of 8 took most of the items that were on sale. To top this off, the family of 8 got three 50-in. TVs, 3 of the tablets and other things and put all on layaway. Yes, sale items put on layaway. All who were there got ripped off along with me for I had cash to pay for what I wanted. And one time I was in the store, I wanted to put a sale item on layaway and I was told, "No, I cannot do that; if you put it on layaway, you pay full price for it." Yet, they let this family of 8 who got 3 TVs, tablet computers and more put all on layaway. What a rip off with 2 sets of standards and more. I'll never buy from Kmart again ...

I went to purchase a TV from Kmart that they had listed for $299.99. I got the TV and went to pay for it. They rung it up and it came to $379.99. I told them that there is a sticker on it and a sign that says $299.99. They told me that it's wrong and it is $379.99 and continued to ring it up. I said, "I'm not buying this. It was clearly listed for $299 and that's what I expect to pay!" They said they can't honor that price and I just left it on the counter and left the store. Total BS.

K-mart provides poor customer service. I ordered a large item online, and within an hour after, I noticed the same item online from the source where K-mart buys it for less. I immediately called K-mart and spoke to Sylvia to request they match that price. She said they could not and that if they were Sears, they could but since I ordered through K-mart, they could not. But they would cancel the order and call me back. By next morning, no call. So I called again and spoke with Deborah. She said she would try to cancel and call me back. She did not either. I called again and spoke with Bruce who said he would do same and send e-mail confirmation of cancel. No e-mail.

With my friend, I went to Kmart and he bought at 50% off a Halloween dog cloth. A few days later, I came back at the same store and all Halloween stuff were at 75% off. I took the last Halloween dog dress and went to the cash register where the dress rang up at full price. I asked why, and the supervisor said that they never had or will have dog clothes on sale. I told her about my friend, and she said that this couldn't be possible because she has a Yorkie and she didn't see the dress on sale and blah blah blah. I called the customer service to complain, and their answer was "We can't force the store to sell an item on sale if they won't." Thanks for the information. Now I know which store to avoid!

I went in to get a game system on ad. None there as usual. I asked for rain check and was treated like a idiot and was told that this Kmart only has a very limited supply of ad electronics. My question was why put it in ad if you only get in very limited amount of ad products? I went to the courtesy desk in the front of the store and waited 8 mins to talk to employee. I asked for complaint phone number or to speak to manager. I was told there is no complaint phone number and managers were too busy to bother with me. The employee slapped a note pad and a pen on the counter and told me to write it out. I asked to speak to a manager again and was told they had a meeting tomorrow and could not be bothered.

Christmas trees were shown with ornaments. The sign said, "This is a 7ft tree with 600 lights. The tree is decorated with Jacquelin Smith Christmas ornaments." I paid for the tree, then was told the ornaments did not come with it. After showing the sign, the manager said, "Well it does not say that it does." I wanted my money back and was charged $10 restocking fee. I never got the tree - it was still in the store!

I went to the check out. I told the cashier I only wanted to use $10 off my reward card and pay the rest in cash. She told me I had to use all of it or none of it. I told her that I was sure I had only used some of it before. She made a call and said, "Use it all or none." I was saving the points that I had for my son to Christmas shop with. It was only $41; however, I would like to know the policy. Thanks.

I live in Alamogordo, New Mexico. Now, as we all know, Walmart is a far superior store with better prices and selection. But two weeks ago, I did not feel like fighting the crowds at Walmart so my husband and I went to Kmart in Alamogordo. He was looking to buy an alarm clock/radio/CD player combo. We went back to the electronics department and he found one he thought was okay. It was $50, and that seemed a little high for a cheapie like that, but we were tired of shopping for the day. He took it home and was setting it up. There was a used CD jammed in the CD player. He got it out. He turned on the radio. After a short while, it stopped playing. Flat out, that radio is broken and was a returned item. It was not labeled as a used, broken item. The Kmart employees took a broken item and placed it on the shelf to be sold again! Stay away from Kmart. Shop at Walmart or Amazon.

I ordered a Google tablet on their website and received an order confirmation about 2 minutes. While reviewing the confirmation, I realized I ordered a wrong model. Unlike Amazon and many other retail websites, you cannot cancel your order online even if the order is just submitted. I called their customer service right away. The customer service person refused to cancel my order. She told me my order was in process and I would need to wait to receive the product then return it to a Kmart store, and my shipping charge won't be refundable though. I stressed that I just completed the order online. I didn't believe Kmart had begun to process my order in only about 5 min. I suggest you may pay by a credit card. This way, you can dispute the charge if not satisfied with their services. Kmart policies are not customer-friendly. The customer service person who talked to me was good though.

I went to Kmart because I like checking their markdown prices. I rarely go there because I come away disgusted every time I go. Today, I bought some chicken breast raw. When I put my package on the counter, I realized it was leaking. As that is a serious health hazard, I asked if she had some paper towels or something to clean it up. She said she didn't, but she would get some. She continued to check out the rest of my order, and left a big puddle of raw chicken juices on the belt without even bothering to do anything about it. She didn't go get paper towels or sanitizer as I asked.

I bought a Schwinn Bike from Kmart that had a 90-day return plan. The bike was hardly used and on the 92nd day, the crank became very loose. I called Schwinn because of their one-year parts warranty and they suggested we call Kmart and see if they could or would do anything. When I did call, the manager was in a meeting, but we were told he would contact me soon. He never did. After a week or so, I wrote a bad review of the bike on Kmart's site. My complaint is that after more than a week, the bad review of the bike never showed up. They apparently only show good reviews. I think my review was justified. After all you would expect a bike to last more than 92 days even if it only had a 90-day return. What good are product reviews if they only show the good ones?

Kmart San Jose Jacksonville, FL - They put gazebo on layaway for $549. I went back a week later to make payment and it was on sale for cheaper. I had to cancel the layaway, cost $20-30, to get the lower price and went back 7-10 days later. It was marked down again, found on a different gazebo. I liked it better, cancelled the layaway and put a different gazebo on the layaway. I went to pick up, paid in full and they had the wrong gazebo on layaway. Now they try to tell me I never changed it, which a Kmart associate verified prior that it was the right gazebo. I have tried talking to manager Joyce several times with no assist. She even one time told me, "People like you try to put layaway on hold until it's marked down, then expect the lower price" (original price $599, went on sale at $549, then $329, then the clearance is $180).

Kmart Pharmacy doesn't honor the $25 gift cards in their flyers if you have used one within a month. Nowhere in the coupon does it state this. We don't know if this is just an isolated instance or not, but efforts to deal with the "escalation department" in Texas and the Philippines to find out was a complete joke and waste of time. I waited nearly a week for a supervisor’s call back. When I tried to call a supervisor, people were rude to me and kept me on hold for a half hour. All I wanted to do was know if this exclusion applied. No wonder Kmart and Sears are in trouble! What a rotten customer service by robot-like people! This is false advertising. One would think that they might take this seriously. They are too stupid to understand the implications.

As you know, I shop at Kmart all the time and spend a lot of money at the Crofton, Maryland 21114 store. Today (10-19-2012) when I was shopping at the store, one of the employees started swearing at a customer in the store. I mean the language was the worst I ever heard ** and the manager was standing right beside him and did not say a word to the employee or tell him to stop or leave or anything. Another lady and I said we were going to report this incident to the manager, only to find out that was the manager who was standing right beside the bad language man. No one even apologized or attempted to say anything to me on the positive side. Tonight I still cannot believe how loud this employee was. I could not get any names for these people, but I will find out who these men were. I spent over $50.00 today and did not get a $5.00 gift card. What on earth is going on with this Crofton, MD store? Very angry and upset.

I went in on a Saturday afternoon a little after 4pm. I got the items I needed and went to the registers. Eight available registers, only 2 were open - TWO. Both lines had at least 5 other people waiting to check out. While I was a bit annoyed that I would have to wait for some time, my wife needed the items and I didn't want to have to go through the hassle of going to another store. Five minutes pass, I'm still 3 people away from checking out, when I notice in the front of the registers are three associates (I could tell by their uniform shirts) standing around just talking and ignoring the fact that the registers have long lines and impatient customers.

I was lost in their store. Nothing was in order and there’s no customer service. I also felt that I was being followed by an employee and I think I was being checked out. I felt uncomfortable. When I checked out the cashier, he was on his cellphone. When he scanned my stuff, I heard him under his breath say, "Yeah, that’s what a typical ** buy." Just because I bought a pack of Kool-Aid, he kinda scanned me over and my body. It was at the Kmart at Holmes, PA.

I cancelled an order since September 13, 2012 and still have not received a refund. I've contacted Kmart's customer service department several times since cancelling the order and they have been no help. Yesterday, I was told to fax over a copy of my credit card statement showing that I have not received the refund yet, which I did. I also called the manager at the Biscayne Blvd., Miami store and he has yet to call me back. Each time I speak to their representatives, they lie to me about my refund and say I'll be receiving an email confirming my refund, but I haven't received any email from their company. I also sent an online email via their website. It says someone will contact me, but they have not. I never thought Kmart would have such poor customer service, but they do. Also, someone stole my credit card info and placed two orders with it. Beware of Kmart. They lie! All customer service reps are programmed to give the same answer.

Kmart coupons redeeming points and angry worker = I was at the Mt. Vernon, IL 62864 Kmart location today. I had several coupons and many were for the Glade deals. I had several of the Glade Expressions coupons for the mist and only 2 of the oil diffuser kits were in stock on the shelf. So, I purchased a few more items too and had lots of additional items. When she went to scan my coupons, the first problem was the $5 off $50 coupon. It didn’t scan and then somebody even came over and said no, you can’t use any other coupons with this coupon. So, I was fine with that and it wasn't too big of a deal.

On Sept. 13, 2012, I went to Kmart.com to pay on my layaway. Apparently, the website was having issues and kept showing the payment screen. I thought that maybe I had entered my debit card number incorrectly, so I proceeded to use my other (checking) debit card. Now supposedly I was only making a $10 payment but somehow Kmart.com sent 10 transactions of $10 payments, plus 9 transactions of $1 payments (total of $109.00 hold on my account) all for a $10 (ten dollar) payment. I got on the phone today (I received an email concerning this problem from Kmart.com explaining that all transactions for that day were cancelled and that they are correcting the problem) and spent all day with continued calls from my bank, the number that the email said I could call to remedy this problem.

On 9/13/2012, I went online at Kmart.com and paid on my layaway. I made 1 payment of $58.48 from my bank debit card. Later on that day, I checked my bank statement online and it showed 10 pending transactions of $58.48 made to Kmart! That was more than the total layaway amount. I immediately called Kmart Customer Service, was hung up on 2 times. Finally, I got with a rep that would talk to me. She said that this had happened to several customers and Kmart would have this resolved within 24 hours. Needless to say, after 24 hours, it was not resolved. I called back, spoke with several reps. All had diff. answers. One even said this would be corrected eventually! I spoke with a supervisor and was told 3-5 business days. As of today, I have had no solution to my problem.

On 8/31/12, I placed an order on Kmart.com for 14 items totaling $280.11 and an order from Sears.com totaling $97.41. The next day, the order from Sears was received and I was pleasantly happy with the order. On 9/4/12, I received the Kmart part of the order and discovered that half of the order was missing. I called Kmart.com and the rep went over the order and noted what was missing and I was told that she would send an email to the dept. that will look into the situation. I was told that the turn-around time would be 24 to 48 hours and that someone would email me to inform me of their findings. Needless to say, that 48 hours passed and no email.

Table top exploded all over the deck. It is still crackling and popping. Thankfully no one is hurt. It's a big mess to clean up and I will have to replace it. I'm not happy.

I worked on Kmart.com and I know an error when I see one. My wife ordered two scooters and we changed the address for the different scooters to be shipped to them. I helped her make the relevant changes. There was no confirmation certificate to show the items would be shipped to the correct address but we went on the goodwill that the items would be shipped to the shipping addresses we entered. Next, the items arrived at the billing address. My wife called Customer Service and explained the issue and they said they would email us return shipping labels to ship the items back. When these did not arrive, she called back and this time, they said it was our fault. This is ridiculous and I will complain to every place I can as I think Kmart service stinks.

I had two identical women’s top items. One had a sale price and the other didn't. When I went to check out, I was told that the one article that was pink was on sale, but the other one that was aqua wasn't because it was a winter color. I am 64 years old and in all my lifetime I have never heard of anything so ridiculous. I cannot believe they said that. It will change my mind about ever shopping again at Kmart.

I purchased an Impression tablet. The screen went on it. I took it back to the store on 08/18/12. I wanted to exchange it or receive my money back. I had lost the final receipt but had my ID. I spoke with the store manager, Eric **, in Kmart on Orthodox ave. He told me that it was my problem and that there was nothing that he could do to help me. His behavior and his unprofessionalism were very harsh.

My daughter has a Rewards card at Kmart. I decided to use her Rewards card to give her extra spending money to use on her kids since she doesn't make very much. So any time I needed something, I would always go to Kmart and Sears so she would get more points. I've acquired a lot of points for her and felt good about helping her and the kids out. Yes, I did have my own Rewards card in my name but always used her instead. What happened in the process, they used this as one of the reason to fire her (she works at Kmart). This is my daughter, she did not gain points fraudulently. I will do my best not to buy anything else from Kmart. I am really angry. It's Kmart's loss because I've spent a lot there.

My name is Brian **, a 51-year old left hand amputee. Until today, I thoroughly enjoyed shopping at your store on N. Nevada in Colorado Springs, CO. If you look at "My Rewards Your Way Card", I have spent nearly all of my points at the one store. Unfortunately, being handicapped means having to take several medications. The pharmacy department, especially Larry, is kind, compassionate and works to ensure patient safety. On 7/20/12, I purchased a Panasonic LCD TV at Sears. The cost was almost $1,000. Due to an incident on 8/9/12, I ended severely chemically burned, my left stump requiring emergency treatment. My first thought was to get up and have Larry fill my antibiotics. This was at 4 pm MST.

Last year, I signed up for Kmart Rewards. The cashier told me I only had to give my cell phone number at checkout for rewards. Some months later, I noticed someone using a rewards card. I again questioned the cashier about not having a card. Again, I was told all I needed was my cell phone number at checkout. At the time, I just received an email that I could print for a $10 discount on purchase as a reward.

First off, I am a VIP Gold Shop Your Way Rewards member. I have spent a considerable amount of money in Kmart, and Sears be the worst in the world. I have never had anything but trouble at this Kmart, but the others never have stock and this one always does (I think simply because people won't go in there). I decided to brave it today because I had simple trans: Tide - $11.97, Downy - $5.00, socks - $6.99, 2 Olay face cleansers - $3.59, 2 ol BW - $5.79, 1 all - $3.50, 2 ivory @ $1.79, just a little over $50. I had no card and no P&G.

Glass table of a Martha Stewart patio table - The glass table top to my patio table was in tiny shattered pieces. I called the store and spoke with the store manager. He took may name and phone number. He told me that he had never heard of this before. He told me that a representative from Kmart would call me. Someone did call me and left a message. The representative said that she understood why I was concerned and left a phone number for a "glass doctor" website. That was all Kmart did for me. I am very dissatisfied with their service and accountability.

Poor customer service - How stupid is this? I buy a bike at Kmart, the following week it goes on sale. I make the call to see if I can get a refund for the difference between what I paid and the sale price. Because it is more than 7 days since the purchase (it's been 9 days), they won't refund the difference. But if I want to bring the bike back, they will give me a full refund. Does anyone at Kmart have any brains? How stupid. I'll bring it back, get my money and go to your competitor to buy a bike.

My mother and I visited Kmart at 4095 Nolensville Road in Nashville, TN on Friday night (June 22, 2012). After shopping and browsing, we were ready to make our purchase. Everything was going great until I tried to push my mother with her standard wheelchair through the alley way at the checkout. The registers were too close and her wheelchair would not fit. She was so embarrassed when I had to ask the line of people behind us (because only one register was open and there was a long line of people wanting to check out) to let us back out so I could wheel her around the alley way by the customer service desk.

I had this experience over the course of 3 transactions. Transaction 1, I bought over $30 worth of Kimberly Clark, Unilever, Glade products to get a $10 coupon off my next order. The $10 coupon didn't print out and the manager didn't give it to me. Transaction 2, I decided to try again with a different set of items, and didn't get a 2nd $10 voucher. Also, while Kmart advertises that they double coupons, my coupons didn't double correctly and I was shortchanged $2. For transaction 3, I had a Kmart offer that if I redeemed my store points, they would give me an additional $5 worth of points. I did that, but didn't get the $5 worth of points.

I dropped off a prescription to be refilled. This was the last refill on an injectable medication that is taken bi-weekly. The pharmacist didn't want to refill it. He said it was too close to the expiration date. There were three weeks till it expired. He finally agreed. He said he would have to order it in. He told me when to come back on a particular date and pick it up. Again, he told me what date to come back. When I went back on the agreed date, he told me it had expired the day before. He told me it was no big deal, since it wasn't a life or death situation. I asked for the name and telephone number of his supervisor so I could log a complaint. He wrote it down and gave it to me. It was a disconnected telephone number and a bogus name. I called from the pharmacy. He laughed at me. I now have to wait a month to get in to see the specialist, and have extensive blood work done before he will write a new script. Since I am a cancer survivor, the doctor is very careful with my meds.

This is regarding the $5 gift card for purchasing $50 or more. I observed a customer in front of me at K-Mart purchase more than $50 worth of items and she was not given a $5 gift card. About a week prior to this incident, my daughter had purchased more than $50 worth of items. The cashier did not hand her the gift card. My daughter asked for the card. The cashier argued that promotion had expired. My daughter asked why are flyers posted all over the store. The cashier told my daughter she was not eligible to receive the card because the cards automatically pop up. The cashier said she would have to redo her transaction again, it would take awhile. My daughter told her to go ahead. They did it again and she received her gift card.

I tried to use the gift card I received on Father's Day at Kmart. I was told it was invalid at the check-out.

Only one register was open and there was one lady ahead of me with coupons. The employee was having a problem scanning the coupons. She requested a supervisor which never arrived. Another register opened after I had waited approximately 20 minutes. Two other customers entered the second checkout ahead of me and the employee from the first checkout started kidding around with the first customer, slowing down the checkout. This will be the last time I will do business with the store. The store is 3728, at 2985 Cottingham Expressway, Pinevile LA. This was on 6/15/12 at approximately 2:20 PM. The attitude of the employees showed unconcern, no response from a supervisor; only one cashier and return counter was open on a Friday afternoon. This store must be getting ready to close.

As soon as you walk in the door before you have a chance to get a cart, there is someone setting at this table asking if you want to donate a $1. I went to the pharmacy, got my medicine and was asked again. I went back to the front register, checked out and was asked, "Would you like to donate a $1 to the March of Dimes?" I believe in donating but this is just going overboard.

Kmart at 4670 S 900 East, Salt Lake City, UT 84117. On May 27, 2012 at 8:30PM, I walked into this location when at the same time, an employee was leaving the store with a name tag attached. I asked about if they sell binoculars. "No idea mate" was the reply. "Check sporting goods department, some place in the back." Kmart sporting goods such as binoculars were diligently locked up 100 yards away from the nearest attendant working in this store location. Upon going back to launch an inquiry on the front desk serving at one and only cash register, the person who showed up as someone in charge that day was in casual clothing like someone who had just walked in from the street, no name tags, no uniform, who did provide her first name and the name of the store manager with great reluctance and insistence on my end.

I went to the West Lebanon store to use my shopping rewards. I checked first to see how much I had on my rewards card and then shopped. Only two registers were open and there were long lines. I looked over and there was someone at the 6 items only register. So I went there and handed my Sears card and my reward card. I told her I would be using my rewards card for my purchase. She rang me up and said that will be $24.42 and to swipe my Sears card. I said, "I told you I was using my rewards." Very rudely she said, "Well, I wish you had said that." I did swipe my Sears card. She could have voided the transaction and started over but was not willing to do that. I said the reason I went in there was to use my rewards and if I could not use them, I did not want the merchandise and proceeded to walk away. She then very loudly said she would void it and start over by that time I was 10 feet from her register. That transaction had better not show up on my Sears card as I will not pay it as I did not sign for it. As far as I am concerned, I will not shop in that particular Kmart again. I will travel the extra miles to a store where there is more courtesy to the customer. By the way, her first name was ** and that is at the West Lebanon, NH Kmart.

From the day Kmart opened up they have had a total reputation for rudeness and not helping if they are asked a question. Over the years, they still hold that title of being one of the rudest clerks. I hate this store because of the untrained employees for customer relationship. They are just flat horrible. I, on occasion, just go back to see what Kmart has that I might want, but always walk out the door saying to myself I hate this store and I will never be back ever. But again last week, I decided to look at the garden department as I was looking at bags of mulch and stuff. There were 3 people taking their break, which is fine, one watering plants and one at the register. I had not one person ask me if there was anything they could help me with.

The freezer purchased at Kmart broke down. I called and the company sent a repairman out to fix it; however, he was unsuccessful. He gave me the number needed to call and get the freezer replaced. I called and spoke to several representatives of your company. I was told that I had to fax a copy of the original receipt and the company would replace the freezer. Unfortunately, when I called to verify the claim # that was given to me and to make sure everything was on track, I was transferred to a rep named Anthony and he told me that the freezer I had was recalled for various reasons and I had to go online and choose another freezer. But if the price was higher, I had to pay the difference before the company would make good to me for selling me a recalled freezer which I thought was bad business ethics and inconsiderate to a loyal customer such as myself. I am very disappointed the way Kmart handled this matter and I will be letting all my friends of the community, co-workers, and family members about this and how dissatisfied I am with your company and the major appliances that your are selling to your loyal consumers such as myself.

I went to Kmart on 4.5.12 to get my twins a birthday gift. I got the merchandise and the cash lady at the register started giving attitude because some of the clothes don't have tag and even though most of them were two each, she refuses to scan the same one with the tag twice. Finally 20 minutes late, swipe my credit card. The card was approved and then the register froze. So I had to go to another register, swipe my card and it was declined. I was like this is impossible because I just put money in the account before I got there. Anyway, i only had $60 cash so I paid for a few things and they put back the rest. I came home, checked my account and it tunes out. They took my money at the first register. I called the next day and told them what happened and they told me to come in and they will give me back the money.

My niece, my sister and my mother were shopping at the Kmart in Binghamton NY. My niece (a plus size woman) bought some underwear. The cashier (a young girl) picked up the underwear and showed it to her visiting friends. They all started to laugh out loud. This employee of Kmart shouldn't have had friends visiting her while she was working in the 1st place. This situation was uncalled for. The cashier had no right to embarrass the customer. It was not the cashier's business what the customer was buying or what size the customer was. This cashier was discriminating against a plus-sized woman. The actions of this cashier were reported to the manager on duty. "Elaine", the manager said she would talk to the cashier on her next shift because she had left for the day. How dare this cashier insult a customer due to her size. Kmart needs to address this.

This is the second time I went into Kmart to get propane and had to wait about 15 minutes because they could not find the key. The young lady called someone and no one came. A man came walking out of the garden center and she asked him. He said it was in the drawer behind her. She looked and found a key, but it was the wrong one. She shrugged her shoulders. I just told her I would go somewhere else. Her answer was: "Okay." I walked away. I was not happy.

Hiring process - I applied to be a loss prevention lead person at Kmart in Fort Pierce, FL. Upon doing so, I was interviewed by the loss prevention general manager. After he interviewed me, he felt I was experienced enough to be a loss prevention manager. He said he would talk to his DM and I would be hearing from him. A few days later, I was called again for a second interview with HR. When I came for the 2nd interview, the HR lady was very rude. I explained to her I was a prior deputy sheriff and had extensive experience in law enforcement and security. I told her I wanted to do loss prevention because I was tired of the political mess in law enforcement. She asked me if a drug test or background check would be a problem and I stated no, but I was arrested; however, the charge was dropped in the past and it didn't even have a bearing on me being an officer.

This happened in Mableton, GA on April 21, 2012. I bought an air bed at Kmart on November 25, 2011. One of the strings on the bed popped out so that it was very uncomfortable to sleep on. I had bought the one-year warranty, but I lost the receipt. So I called first to make sure it was still possible to get another one since I live all the way in Dalton, GA and it’s an hour and a half from the Kmart in Mableton. The lady I spoke to when I called said it was possible if I went to the store I bought it from and gave them the date and time when the purchase was made.

I was at Kmart with my entire family. My two sisters just had kids, so we were trying to find a good baby monitor and we found two really nice ones that said they where $19.99. We went to check out and they rung up $99.99 and our cashier got an attitude. She said they would never sell the ones we had for twenty dollars and she would have her manager called up here. She went and got the manger. He started getting rude with my 78-year-old grandmother. I don’t appreciate the way things were handled and it’s not like it was just one or two in that area - it was like 5. Thank you and please contact me.

Kenmore Deep Freezer, Sears/Kmart, Protection Plan, Lost Receipt - I went to the Homewood, Illinois Kmart and bought a deep freezer for I would say $180.00 to $200.00 some dollars. I got the medium sized one with a protection plan on it. Not even a year ago, one month or maybe even closer to two months ago. I opened it up and my almost full deep freezer of food was soft and it seemed like it had been thawing for some time. I looked for my receipt with my protection plan with it and couldn't find it. I called the Homewood Kmart. They gave me another number to call. I called that number, which wound up being for Sears. They took my information and I explained to them about the receipt. They said they couldn't find it because I called the wrong number and gave me another number for kmart. I told them the same information and they said they would send someone to my address.