Kmart Reviews

I applied for a Sears credit card at Kmart in the early part of December. Cashier said I would receive it in a couple of weeks in the mail. It is now 2 1/2 months later and still no card. I contacted Kmart; they gave me an 800 phone number. That number was to a Cambridge Credit Counseling Company. Called Kmart back and they did not have any other phone number for Sears credit.

I was totally disgusted with my shopping experience. The store was dirty, the shelves were bare. I bought cereal only to find out I couldn't buy it because it was ringing up as a penny. We wanted help in housewares but couldn't find anyone to help us. The bathrooms gave me a fright - I have seen cleaner outhouses.

I purchased a 66 x 40 (oval) outdoor table with 6 chairs (four regular and two with spring action) about 5 years ago. Last year while I was away as a Peace Corps volunteer, my daughter lived in the house and discovered that the table top had completely shattered (I still have the bucket full of pieces). After reading what other consumers have to say, I decided that i should also report my experience.

I bought a sewing machine at a K-mart Store in Puerto Rico as a Christmas gift, and I lost the purchase receipt. When we opened the box it was damaged. I went to the store to change it for another sewing machine; and I was told that they were not going to change because I did not have receipt of purchases. They told me that the next time I should use a credit card for purchase evidence.

My husband and I fell in love with the Martha Stewart Madison Collection for little girls when we were shopping for a big girl set for my 2 year old. When we brought it home it had been partially put together for you, unfortunately WRONG. So we had to call the manufacturer and have more pieces sent, and that took three weeks! Once together it took about two months for the first drawer to break, it has been one after the other since then. Now one year later the bed is broken, and was really awful to begin with. Its ashame because it is beautiful to look at but a death trap for my now three year old!!

Kmart - Martha Stewart, Outdoor Patio Table with Glass Top. This summer the glass top shatter into a million pieces for no reason.

I had a Martha Stewart table that I purchased at KMart that shattered for no reason.

I had put my two boys' Christmas stuff in layaway at Kmart. I went back to pay it off and get my stuff out ,and after I paid it in full I had to wait and stand there for almost 2 hours--just to find out that they had lost everything I had put in layaway. They really didn't even want to give me my money back, and they wanted me to go back through the store and find everything I had put into layaway. There was a guy named David who came to help them look for it, and he asked me if it was ok to give me my money back. I said yes, give me my money back. No one would even tell me they lost my stuff. David eventually told me they had lost it, and after we had stood there for almost two hours my husband said just give us our money back. After that we had to go up front to the customer service desk and wait another almost 30 minutes.

I returned a $49+ item to KMart on 11/30/07, and I was told that it would not be credited to my debit card account for a week. Any other store that I have returned an item put the money back into debit card immediately. Is KMart keeping this money to gain interest, and is this legal?

I purchased outdoor furniture from the Martha Stewart Victoria collection at Kmart in May of 2003. The patio table shattered into pieces in late October. After purchasing the furniture, it was used/stored on a covered deck throughout the year. In August 2005, we moved from Pennsylvania to Missouri. The furniture was stored in a temperature controlled storage building until February 2007 while we built our house. The furniture has been outside under our covered patio since February. In late October, we heard a loud noise outside. We found that the glass table top had shattered into pieces, but the lazy susan did not break. The chair cushions were covered in glass pieces and shards. I went online to find out why glass would shatter for no apparant reason and found the articles about the Martha Stewart tables.

The glass table I purchased at K-Mart shattered without provocation! I've never had this happen. I had several people around the table; everyone was shocked. One person had cuts on her leg from the glass.

K-mart is soliciting orders on-line and on the phone for items stated as being in stock when they do not have the item. They will not talk to you when you call them; they hang up.

Good luck getting Kmart to honor the car battery warranties that are printed right on the register receipt. They're supposed to give you a pro-rated refund that's determined by how much time has passed since the purchase date. But instead they'll try to give you $6.99. It's not even the employees who are doing the chicanery. The Kmart database is not set up to properly finalize a pro-rated battery refund. I went to two different Kmarts. At each store the system generated a pro-rated refund of $28.00, but when the employees went to finish off the transaction the refund amount lowered to $6.99. I fought long and hard enough, and after a few days the manager finally gave me a $28.00 giftcard, but it really appears that Kmart has no intention of properly honoring its warranties.

I had purchased a Martha Stewart Victoria glass top patio table which has now exploded/broken into a real mess. I was understood when I purchased the table that this was tempered glass and would not shatter. I am wondering if I can get compensated for damages with the class action law suit against this manufacturer?

ANOTHER MARTHA SHATTERS! My husband and I bought a Martha Stewart patio set in 2005. Sunday, 9/23/07, it spontaneously shattered into thousands of pieces. I am handicapped and could not leave the house until my husband carefully got all the glass up. It was amazing! We were afraid that vandals had done something but, I guess not. Shame on you, Martha!

I purchased a glass top patio table and 6 chairs from K-Mart three years ago. The table glass exploded into a million pieces without anyone touching the table. I went to the store I purchased this table from and was told by the manager that we would have to contact the manufacturer.

We were having our daughters 9th birthday pool party. A couple of our guests were sitting at our glass table purchased from K-mart when we heard the most incredible explosion. The glass table top shattered into a million sharp pieces.

In the beginning of April I purchased two toddler beds for me children through Kmart.com. Within a couple of days, I noticed the amount I purchased the beds for, appeared back on my debit card. I called and spoke with a representative who told me the reason the amount was credited back to me was at the time when I ordered the beds were out of stock. He said so many people order through Kmart's Website, and they do not know when an item is out of stock.

Spring of 2001, we purchased a Montecello Patio set from Kmart. One afternoon in late July 2003, we heard a loud explosion and went outside and our glass patio table was in a million pieces on our deck. We were quite upset that the table was ruined.

4/9/07- I placed an order for Shelter Island Table, Umbrella & Set of 6 chairs. Total was 658.81 including the delivery charges of $31.50 for ALL three items. I was sent a confirmation email with all items on it and all prices on it. All items were on sale until 4/14. 4/10/07 rx'd email cancelling table & umbrella. I called to find out why and was told that the table was out of stock. I asked when they thought it would be back in stock and was told by a rep (Susan) that she didn't know but to keep checking the website. I then asked to cancel the chairs since they were not needed without the matching table and umbrella. She refused to cancel chair delivery stating that I could always refuse delivery when they showed up.She suggested that I recheck website for new inventory in a day or two. 4/12/07- I checked the website and the table & umbrella are back in stock.

I went outside in my back yard on my patio deck. My Martha Stewart glass table top was shattered into a million pieces all over the deck. I just bought this set in June of 06.I called the Kmart that I purchased it from and they told me that there was nothing they could do.

The last three Revlon curling irons that I bought broke. They fall apart where the rod and the handle join. I bought different kinds at different prices, and none of them last.

On 3/20/2007, I was perusing the Kmart website clearance area. Under the electronic section of that area, it lists a 46 inch 16.9 Hitachi HDTV Item #9990000022279411 at $20.00. I purchased the television online and received a order confirmation number: 120291. The total amount with shipping came to $86.33. One of my co-workers, couldn't believe it so she called to verify where upon she was informed that she would not be receiving the television because it was a mistake and that she would not be receiving a television. After hearing this, I became very upset because as a former Business Marketing major, this to me is false advertising.

On December 11,2006. I Placed an order on Kmart.com. The order that I placed was a crib and mattress. I placed these orders because I have a 5 month old daughter and she is curerntly now sleeping in a bassinet. I received my order for the mattress on the 15th of december. The crib i never received. I have called kmart.com many times and i have complained and explained to them that i need a crib to be sent to me or to be refunded my money (so i can purchase a new one). I just needed some answers on waht happened to the product that i have ordered.

I was purchasing Clorox Bleach from an endcap in the store that had a large sign stating the price as 2/$3. There was another section in the store that stated 3/$5. I took the bottles(2) from the endcap (2/$3). When I got to the checkout they rang up at the 3/$5 price. I went to customer service and was told that they were on the wrong shelf. The sign was a large one stating the 2/$3 price. She said that was the wrong price (that's not my problem.) She wouldn't give me the $3 for a mispricing; because she said it rang up correctly.

First I went to the store took back xmas merchandise with out a receipt they can only give you back a gift card with as much money as the person paid for it which i understand... so I took it back and had the receipt mailed to me. Went back with the receipt the lady there says return.. I said yes second time now but i have the receipt thank goodness... gave her the receipt she took it off and handed me back the receipt. I said do i get a gift card or cash since i had receipt she says..no i took it off the credit...I am like what it was a gift she said well you should of told me! then i talked to the manager he said he just had a meeting with the workers supposed to ask if it was a gift.

Shelves are empty, even cosmetics. Never a checker or help available. Also Sears has gone to pot totally. Your merger was a waste of time.

My 18 month old daughter received a Hannakuh gift of slippers that was purchased at KMART. The store security tag was appparently not removed and she stepped onto a 3/4 inch metal tack. While I take ultimate responsibility for not fully inspecting the insole of the slipper, this was a preventable injury that deserves the attention of the company.

I called Kmart to inquire about a VCR. Nobody answered in electronics. I called again. No one answered. I called a third time and asked for a manager. I got Deborah Durham. I explained what happened. She said you need electronics. I said no, no, no, nobody answers there, I need for someone to walk over there for me. She said you need electronics and transferred me there again. This is outrageous! I always have this kind of trouble with Kmart, either over the phone or in the store. This is it, I've said it before, but I mean it this time. I will never set foot in a Kmart again. I will drive across town to Walmart.

Then when they decided to give me the money they told me I had to have the original credit card that the product was purchased with. If my mother wasn't there then I would have been stuck with fake jewelry or a gift certificate. On the gift receipt and the original it does not state that in a return all you can get is a crappy gift card or phone card. It states FULL REFUND OR EXCHANGE! So their policy is different from what their reciepts state.

I received a two-piece pants and top for Christmas, it was a gift. I didn't have a receipt for this. Kmart manager refused to exchange the merchandise. He said we only exchange for the same item. There were serveral items by Basic Editions on the racks. In the meantime I saw two people exchange their merchandise without a sales receipt.

My husband received a sweater for Christmas, purchased at Kmart (tag had Kmart on it) and it was too small. I wanted to exchange it and was denied exchanging it without a receipt, even though it said Kmart on the tag attached to the sweater.

I purchased a Casio Palm Pilot from the electronics Dept.in Kmart as a gift for my husband. The young man at the counter had no clue as to what I should expect from this item to begin with. It turned out that this was not the Palm Pilot which my husband had requested. When I returned to exchange it at the service desk a young -- 16 or 17 year old -- gum-chewing, ponytail-swinging girl named Gina refused to accept this return unless I gave her the credit card which I had used to purchase this thing in the first place.

I purchased a Nintendo Game Cube and a game for it from my local Kmart as a Christmas present. The Game Cube was fine, but the game I purchased had no game inside the box. The box looked as if it was shrink wrapped from the manufacturer as it should be, but had no game inside. I believe the game was taken out at Kmart and then re-shrink wrapped. The directions were not there as well.

I went to Kmart last spring. I was 38 weeks pregnant and needed a few final things before the blessed arrival. I carried my then-14-month-old daughter into the Kmart store, where I walked slowly past 3 associates talking (loudly, and not about work). I tried to get a cart with a safety belt. The first 2 had none. The third had one, but it was stuck inside another cart. I tried 4 or 5 times to pull it loose, to no avail.

Without a receipt our register scans the lowest price the item was sold for in the last 12 weeks. When the pants in question scanned half price it was because of one of our buy-one get-one-half- off sales -- any customer can come into the store, buy two pairs of pants and get the second pair (of equal or lesser value) at half price. Therefore if you are returning pants we will give you half price back because that is the lowest price that has been paid for them in the recent past. To avoid any difficulties keep any and all receipts, and do so for others when you buy gifts in case there is a reason for the recipient to return their gift, they can receive the price that was paid for the merchandise. Any Questions? 1-800-63-Kmart.

I bought popcorn and other items such as cottonelle and an answering machine. Some items were gifts. I went to the customer service to exchange for something different, which they said that they no longer took back food or electronics. So I said, "where does it say that?" She said it has always been that way. I never remember anything of the sort.

On Oct. 13th 2001 I bought a digital portable Bell South phone from K-Mart. It had everything I wanted. It was portable. Had Caller ID and an answering machine. It was $70.00. Brought it home and hooked it up and it did not work. Thought it might be the phone jack on the wall so I had it replaced. The phone still would not work. So I exchanged it for another phone same model. This phone worked great for one week. Then people started telling me they had been trying to call and I wasn't home.

I went to customer service to get the rain check and asked when they be getting some in. They said they did not know and to call the office tomorrow they could tell me. We called the office on Monday and they could not provide a date. I contacted a K-Mart in a surrounding town, and they advised it would be Feb. 2001 before they get any in. This is not the first time that K-Mart has done this. It seems that they are out of more of their advertised items than what they actually have.

At about 5PM on Saturday, Ocober 28,2000, my girlfriend and I went to the local K-MART to get a rain poncho, some socks and some toiletries. The man in the sporting goods department (I forget his name) was helpful enough. He answered our questions about a poncho (that I needed for an outdoor football game that I was going to attend the very next day) and even let us open the package to see if the poncho fit properly. It did, so we thanked him for his help and we proceeded to do the rest of our shopping in the store and after picking up several items, we went and got into line.

This is a copy of the email I sent Kmart customer service regarding the problem: