Costco Reviews

We recently used Costco travel to purchase a 3-day stay at the Holiday Inn in Oklahoma City (North-Quail Springs). It appeared to be a better rate than the many other hotels nearby. It turns out the wonderful breakfast advertised by Holiday Inn is not included with a Costco reservation. Holiday Inn wanted to charge us $15 a piece for their hotel style breakfast.There was no mention of "breakfast not included" on our reservation email. This eliminates the so-called discount. We could have stayed at another hotel for the same or better price with breakfast included. Double check before using Costco Travel.

I constantly visit this location, pay 120 for membership and do get prescriptions from the pharmacy but the employee Sabrina definitely needs training. She argues with you to protect other customers of her race. I felt so bad. Tears was in my eyes. How I was treated. She thought it was ok for this man to call me names but yelled and screamed at me for defending myself and is still employed! I am slowly removing my prescriptions from there and have never been so humiliated and embarrassed in my life!!

Great return policy - very good prices if you don't mind buying in bulk. Top quality meat and produce. The only drawback is sometimes items are sold out quickly and may not be brought back. A great addition is the new self check out system.

I love above all their sales policies especially their returns policy though I do make a point of returning things I have not opened. And customers service inside the store; there are several cashiers I like very much. I had one issue one time and wrote to the manager. I received an instant response and the matter was taken care of very well. It touched me greatly to see the way he cares so much about customers. I love the food and the deals, as also clothing and other stuff. I spent a lot there, too much. I would recommend it highly even for a single person, because at the end, the savings is so much.

Costco is a very friendly nice place. It is also cost effective. Can find anything with reasonable price and last but not least the Delicious snack. I feel welcomed and am comfortable and the employees are very helpful. They help you load your stuff in the car.

I can find things like pickled artichokes and large packages of chicken sausage for very reasonable pricing. Also their Kirkland Tuna is outstanding and very reasonable. Service is excellent and checkout is a breeze.

Costco is a good buy if you buy in bulk or need the things that they have on sale and can order them online without extra shipping charges. I do not live close by my Costco, so it is not effective to shop there often.

Costco always has products that we need and the value of products at a reduced cost is great for families. The store is easy to navigate, clean and staff is friendly. Products are easy to find. Food is fresh.

Have an abundance of concerns but the latest is not receiving a $300 Costco card after purchasing 3 cellphones, as pledged. The salesperson immediately told us that we would receive a $300 card and never said anything about trading in any devices as a prerequisite. Costco allows a 3rd party to sell in their stores but takes no responsibility for their commissions. We came to Costco because we thought you could be trusted.

Firstly, I can't email Costco to complain - there is NO EMAIL for customers! Costco sends me US mail that tells me it's time to renew my membership. The problem is I get that mail on February 10th when in fact my membership is good until May 1st. And I don't find out how early I've renewed until after I pay. THIS MAKES ME MAD!!! Send me a bill NO MORE THAN 30 DAYS BEFORE IT IS DUE!!!! I paid another $60 membership not really aware of how long my annual membership still has. This behavior is why I quit quit doing business with some other companies. They are behaving on the shady side of ethical to try to get their customers to sign up for auto renewal.

The prices for the amount that you're forced to buy are not worth it, the storage of the product and the cost of the product are not worth it... When you purchase from a warehouse you would expect to save, but it doesn't seem so...

Costco is one of my favorite places to shop. Not only can you get the day to day items but all sorts of items. I love when they have special items available. The prices are reasonable and meats are always fresh.

Quality merchandise at great prices. Not much selection but they carry the best brands. Mark-up is under 15%. We are crazy about the produce and electronics. Skincare products on-line are well priced.

Quality goods at a fair price. Excellent customer services in store and online. Great place to shop for families trying to plan and stick to household budgets. Plenty of parking at the warehouses, well lit parking lot. Always great deals on automotive needs also. Corporate really cares about their customers.

I shop at Costco for a lot of things and have always been very pleased. First the electronics prices and warranties are second to none and if you go back and the price is lower. They will refund you the difference no questions asked. I have comparison shopped their products on numerous occasions and they always came out ahead. Quality products also and will continue to shop there.

A complete and very well run operation. Meets my needs and then some. Sometimes don't have the brand I want but I find another suitable replacement. Shopping experience sometimes hectic but they manage to get things done.

I love the deals at Costco. I signed up for DirecTV and got a great discount plus perks. Much better than anything from Xfinity. I love the food service area. Sometimes I go there just for that. Giant beef hot dog and a drink for $1.50, Ice cream, Churros, pizza, etc. The Costco gasoline station is my favorite. Always much cheaper than any other stations, and fuel is Tier 3 quality. Great selection of electronics, groceries, and even clothing. Also, their store brand, Kirkland, is excellent. You will find it among the top rankings in Consumer Reports for many types of items.

I was introduced to this company by a friend. I visited this store a few times with her before I became a member. I was intrigued by the many unique items I saw in that store. The store is huge and has a large range of items being sold. The many things they sell changes between visits and some of the items are totally new to me. I've enjoyed the incredible variety of food this store has. Some of the food items have been new to me. They have people giving out samples of food or drinks. Some food I've purchased just to try something new. I've purchased clothing from the store that were sold at a price I could afford. I enjoy taking time to browse the store to look at the flowers, food, furniture, dishes, rugs, towels, clothing, books and a lot more.

Costco has Incredible product selections,; always a great shopping experience! I was referring friends and family members to Costco from the time I first discovered it over twenty years ago! The stores, including the restrooms, are always clean and well-kept! Great customer service compared to other retail establishments.

This is the best place to shop. Get out very fast. Don't have to wait and clerks are so nice and friendly. This is my favorite place to shop. Find every thing I need for my home. Find tires, battery. Garden. Water, laundry, kitchen and bathroom needs. Meats. Seafood and flowers for your love ones. Sheets, towels, computers, phones. TV's, mattress. Cook food. Never once I found the products not fresh. I will always be a member and shop here. All my friends love to shop here as well.

Regardless of the annual fee, the savings more than offset the cost especially for large families. Cleaning supplies, paper products, butter, otc medications are available at great savings in large quantities. Large bags of pecans, Dijon mustard and Worcestershire sauce are available periodically. The product selection changes which keeps it from 5 stars for me.

Checking out is outstanding. Never a long wait. Self check out is the greatest. All Kirkland products are top quality and priced right, the selection of products could have more smaller items as BJs does.

Costco stores are very clean, organize and easy to navigate through the store to find products. The store has great organic foods such as fresh meats, vegetables, produce, gourmet dairy products and so many other food items. Prices are very reasonable. Paper goods, such as paper towels and toilette paper is indeed the BEST! So many other perks!!

I find Costco to be a good big box retailer particularly for the purchase of electronics. If you purchase electronics from Costco, they will give you 1 extra year warranty above the warranty that already exists from the manufacturer. This is extra value! Costco is also a great place to purchase clothing with some great deals to be had. Their selection of groceries is good on certain items but overall could be better. Overall, value at Costco is very good.

I have been a COSTCO member since 1990. Good service. Costco personnel listens to suggestions by members. Highly recommended to all who look for quality and economic prices. Excellent food selection including fruit.

I love how Costco stands behind the products they sell. I recently purchased furniture from a road show vendor. We had quality issues with the product and the company only responded when I said I was taking it back. Costco took it back with no questions asked. I was shocked. I thought we would be stuck with a $5000 item that was already breaking down. I live an hour away from Costco and make the trip happily a couple times a month to support this business.

I got my new eyeglasses through Costco and couldn't be Happier!! The eye exam was spot on for $65.00 and my glasses were designer frames with transition & progressive lenses for a total cost if $250 including exam!!

I get the products on wholesale, the price for merchandise is usually cheaper than other stores. Also, you are very sure to find stuff with very good quality. I love the fact that you still earn points shopping for yourself which helps you towards renewing your membership.

Pricing is really good. The markup is only about 10%. Most of Costco's income is from memberships. Variety is limited. Sometimes buying in bulk can be wasteful, especially with perishables. A large freezer would be a good idea if you want more savings with your purchases.

Costco is my favorite. You get more for your money. Buying wholesale/in bulk is the way to go. From soap, groceries, electronics, clothes and of course the free samples; it’s amazing. You can take your time to look, and decide, especially because of the variety of things in the store.

I always love shopping for tops, socks, sheets. So many items that are less expensive than everywhere else. Different things every time plus free food snacks to try out throughout the store. I do all my Christmas shopping here and I love the bakery for their delicious cakes. Half the price of everywhere else and twice as good. Great deals on books and household Essentials and even vitamins. Not mention a dollar hot dog on the way out!

Needs more frozen meat items, fresh package like the chicken. Really love the roasted chicken off the bone to make own food with no waste. More ribs all the time. Liquor selection is great. More tasting on weekends.

If you need large amounts of items in bulk, this is the place. Hot Dog and drink best deal on planet. Overall prices are very good. House brand (Kirkland) is usually high quality. Does not always have preferred items in stock. May be buying an item there for years and next visit it is gone forever. Poor in store service.

The prices are good for the items sold, where you can buy a lot of merchandise for comparatively little dollars. However, the crowds in the store and often long lines at the registers, forcing you to wait a good amount of time to pay and leave the store, is the price you must pay for the volume discount bargains you receive.

The gas at Costco is usually 20 cents per gallon lower than at some of the other gas stations. The lines are longer at Costco but, the patience is worth it. Next, there is absolutely no problem if we want to return any product and there are absolutely no questions asked. Costco offers two years warranty on some or most of the electronic products they sell as opposed to some other stores where there is only one year warranty. Then there is a technical support convenience which Costco provides for all the electronic products it sells.

I have been a Costco member since the 1970's and recognize they were originally started to assist small businesses. Because of this, I am very grateful for the consumer stores that are now available and their outreach to consumers. I view the company so positively that I became a stockholder.

Installers came with the wrong plug, and wired the plug that they did bring in the wrong way. They left my dryer uninstalled for me to figure out. When a qualified appliance technician saw what they did, he could not believe it. And Costco has zero pathway for registering a complaint about their installer vendors, in this case Innovel. Costco has a good price on the appliances, but their customer support and vendors have been bad to work with. You get what you pay for, it seems.

Please remove any products with Maltodextrin and Aspertain which are worse than Sugar. Carry more food with low Carb items, Gluten Free, Organic foods and Non GMO. Consumers of today are more smarter today and health conscious.

I like Costco due to value to money and quality they do have though not many choices. You know what you get will be good and they offer a wide variety of things all in one. Plus if you are a executive member and shop enough they will send you a check at end of year.

Costco is a great place to shop for the basic items my wife and I need. The combination of variety and value is tough to beat. If you have a freezer, good food storage and you are on a tight budget, Costco is the place for you.

Go to Costco for things like garbage bags, toilet paper and paper towels. Other stores may be cheaper but the quantity is better so I don’t have to purchase as often. If I watch the clothing I find good deals there also.

I wish the produce section at my local store was better organized in aisles to avoid the impossible, ever present cart jams. I love fresh fish, especially trout, but wish they would package it in smaller quantities as I am one person and cannot possibly consume 5 or more. Ditto for the huge sides of salmon.

Costco has an ever changing variety of merchandise, largely at bulk prices. The eclectic merchandise is as varied as household snacks, quality jewelry, electronics, groceries, and automotive supplies such as tires and engine oil. Some items aren't regularly in stock, but when they are, the prices are competitive, to say the least. The downside is there is an annual "membership fee", though, depending on the savings of purchases made annually can easily exceed the expense. I've been a member for over 20 years and found the cost of membership easily justified even though we have a small family (now of two plus one dog).

I’ve been a member of Costco for 10 years. I placed an order online for the first time and forgot to but my middle name on the order and they cancelled my order. I called right away as I really need what I ordered for my business and they said there was nothing they could do and it would take 24 to 48 hours for my bank to give me the money back. I was outraged when I called my bank and they said it would take 5 to 7 business days to return the money. I felt lied to by Costco and couldn’t believe that this is what I pay a yearly membership for horrible customer service. All they had to do was add my middle name to process my order and they couldn’t do that. The rest of my information was correct. Looks like once our membership is up we are canceling and trying BJs.

They keep discontinuing products that I always use. This is very disappointing when I make a special trip there to buy something I need and they no longer carry it. But all in all I prefer shopping at Cosco over any of the other stores.

Costco is a great place to shop but lately there are so many who I call them "RED JACKET BOSSES" and less employees who are customer service oriented. Most of the return desk staffs are very rude and make you feel so uncomfortable as if they are doing you a favour. I have had these experiences several times. These experiences do not hold me back from shopping but certainly does make me uncomfortable approaching staff if I do require assistance. I believe CSR training informing the staff to be polite and hold positive attitude and maintain Costco's reputation and failure to do so employees should face disciplinary action and or termination. This policy should be implemented.

I really enjoy Costco. I appreciate the recent addition of more vegan and vegetarian items. I’d like to see this area increase. I also appreciate their return policy. It is a big deciding factor to me and where I decide to shop. I always recommend Costco to family and friends.

Costco has a wide variety of items. I purchase 90% of my groceries there. The meat department has high quality meat. There is a wide variety of cheeses and other gourmet foods. I buy all my dairy at Costco. They have very fresh produce, too. I like the samples offered and it has prompted me to buy many items. I utilize the pharmacy and the staff are efficient and helpful. The checkout process is very good. All of the employees are friendly and engaging. They handle all my items with great care. The food court is also very efficient and the employees are always upbeat and cheerful. As I leave the store, the employees at the door are courteous and friendly. Shopping at Costco is truly a pleasant experience. I shop there at least 3 times a month.

I most recently purchased a water softener from Costco. After doing my research, I found that their product was excellent and I purchased and installed this unit. Needless to say, it has been wonderful and the water is great. The professional installers associated with Costco are "first rate" and likewise did a wonderful job installing this unit. I have always liked the values I get from my membership with Costco. I highly recommend anyone not a member of this great organization yet to really consider Costco. They do not get any better than this.

Good deals, good quality and good. A negative, it's almost impossible to find a sales associate on the floor when you need one. You either have to walk around in hopes you run into one or go to the front where Cashiers are. If my only option is to go to the front to find out then I've lost interest, you've lost a sale. I believe this happens often. No one is interested in the purchase if they have to walk around searching for a Sales Associate to assist them.

Costco has great prices (if you're ready to buy slightly larger sizes/quantities than usual on some items; great options/prices on "electronics" like TV's, computers, printers, etc.; great gas & tire prices).

Costco is a store that sells in bulk so they can provide better pricing for their customers. I love this. I also love that they allow you to sample things before you purchase them. I've gone to Costco since I can remember and as a child they would bring little cushioned chairs for me and my siblings to sit on and watch some of the TVs in the store while our parents shopped. A wonderful place to go.

Costco has been my 'go to' store for many years now. I'd be happy if I could live it in. :) They have such an enormous amount of products from groceries, jewelry, toys, hardware to even furniture. Everything I have purchased there has been of great quality. Whoever does the buying for Costco does a great job! Returning items is so easy. Receipts are not even necessary!

Love the variety and selection of food but not clothes. BJ's is bettter. Also would love if they accepted coupons since prices are a bit high and location near me is outdated. No self-checkout and crowded aisles.

No one beats Costco on price/quality. They carry top notch products, even their store brand, at ridiculously low prices, though you have to buy in bulk. They are generous with their return policy and focus on relatively healthful foods (lots of organic stuff or at least no additives). The problem is you always buy more than you need, but if you've got the storage, you can't beat them.

If I actually do EVER shop at ANY Costco again after today, it will not be the Costco at 3411 St Rose Pkwy, Henderson, NV 89052. I am over 50 years old and this is the hands-down worst treatment I have EVER HAD AT ANY STORE! After dropping $150+ on gas and groceries, the receipt checker did a complete item by item check of my cart. This was incredibly embarrassing. I was a Costco shopper for the past 15 years, I don't think I will be spending ANY money on ANYTHING mildly related to Costco unless this person is fired!

We purchased a storage shed in September and it wasn't installed until the end on November. It was cold, the roof shingles didn't seal and blew off the next day in a storm. The installers came back out and replaced shingles, still not sealing them, and they blew off in the next storm. I called Costco, got a recording that someone would return my call within 24 hours. No call. Installer came back out, same scenario. I called installer and they told me there was nothing they could do. I called Costco - no return call. I even offered to pay for a metal roof if they would pay for the labor (only $300) but the installers refused. It's not Jan 24th. Roof still leaking, shed is useless and Costco, even after a third call, is non-responsive. I am VERY disappointed with Costco. Would not have thought they would be so disreputable.

On 1/18/20, I went to the Woodstock, GA Costco. Usually, I've found the store like any other and no issues. The problem this time is an employee and the way management decided to handle the situation. While on my way to Costco, an older Accord, followed me onto the highway. Not unusual - drivers around here do NOT use their turn-signals, however, this driver was also tail-gating me. While getting onto the highway, I had my signal on and the Accord crossed the solid lines and went immediately to the left-lane. I was able to get onto the highway and continue.

I was a bit surprised to find that news however it's what it is. So, tried to order from my phone, somehow it kept getting error after put payment information. After so much attempt I decided to ask Costco employee to help and tried on their own computer, same problem over and over so they called costco.com customer service to help my order but still couldn't fix the issues and realized spent more than 2 hours at the store and they finally decided to matched costco.com and I was happy.

I ordered an Apple watch 12/20/19 and per advertised, Costco said that it will arrive by 2-3 business days. Unfortunately, it did not arrive as advertised. I waited for 3 more days and nothing happened. I contacted customer service and the rep, after all the explanation and said that they will give me a refund by 2-3 business days and then cut the conversation immediately. Lo and behold, after three days I checked my card and there was still no refund from Costco which was very disappointing. I heard about Costco's amazing refund policy but my experience with them did not reflect the hype. It's now 1/9/2020 and still, there's no refund from Costco!

I went in on the morning of Jan 5th, Sunday, with a small size backpack to get a passport photo. When I came out, the guy asked me to open my backpack. When I refused he said that he needs to call the manager. I thought OK, there must be a misunderstanding. Should be easy to resolve. When the manager confirmed the procedure, it became a surprise to me. I even pointed out to them all the big backpacks the customers had around us. Asked why they don't check everybody's and it never happened before. I feel disrespected and won't do it. They said that it's their procedure, for the respect and safety to their customers. Is this the way they do it? By implying that certain customers steal AND as they are leaving the store instead of entering? They are not ensuring the customers safety. They are ensuring their profits.

I had a membership of Costco before. I wanted to return something before I cancel the membership. So before I cancel my membership, I already asked the Costco customer service to confirm if I still can return my orders if my membership is canceled. So yes, the Costco replied me that I can return anything even thought I cancel the membership. But when I went to the store to return the orders, the manager of the merchandise return started at me with horrible customer service and didn’t even let me explain, then yelled and kind of wanted to reject my return. Please do the investigation of this guy. His name is Edurado (something starts with E). He threatened and scared Chinese customers. He is racist. I had two horrible experience with him already.

I purchased a the refrigerator from Costco on December 2nd. The product was never delivered to me and was lost on doc. Costco and their delivery system kept delaying us with an answer. We did not know when it will be delivered. we did not know if we have enough time to cancel to get another refrigerator before the New Year. I personally went through a lot of hardship from my family side and from XPO (costco delivery). We purchased milk every day for our children and had to throw it away the next day. We had a mess in our house, Wife was upset and my children where complaining. I was forced to buy a used to refrigerate for $500. Eventually after so much hardship we had to cancel our order because the delivery system would not tell us what time and when it will arrive on Christmas Eve!I emailed Costco's representative and asked to cancel this order. I also called a person and asked to cancel my order and refund my money.

I woke up to find that almost $200.00 was charged on my costco.com account. I changed my password with assurances that it would be fixed. The next day another $200 plus dollars was charged, both were Apple Music Gift cards. After yet another call they again assured me it would be fixed and the best thing to do was just cancel my Costco.com Account. After multiple calls, nothing seemed to get done. Every time I called it was like the first time I called, would have to start over again each time. Finally out of ultimate frustration I just just disputed the charges with my bank. Costco.com has poor security for a major website and even poorer customer service.

Ordered a Poise for incontinence On Dec. 11 and was charged the following day. This was supposed to be used for my Christmas trip. Shipping takes 3-5 days. I tracked my order and it just kept saying it’s being processed. I called customer service on Dec 16, the representative said give it another day. I called again on Dec. 21, a guy named Leni said it got lost. How can the item get lost when the system kept saying the order is being processed. He said it will be 2-3 days this time, it will be quicker. It is now Dec 29 and I’m back from my trip, the item has not arrived. There should be a 0 star for this review. Don’t shop Costco online. It is a joke.

Ordered a Vizio TV from Costco.com, waited a week for the scheduled delivery service turn out to be a no show. Waste 4 hours of my time, which is actually worth more than the TV itself. Try to call the delivery service, CEVA, during the scheduled time and also the following day and no one answer the phone. Must called at least 15 times and got hang up and disconnected by them each time. Eventually, called Costco and Costco was told by them that they couldn't located the TV in their warehouse and wanted me to wait another 4 hours for them to re-deliver. No thanks. WILL NOT buy again from Costco online using the same delivery service company.

So here is my experience with Costco Online with Appliances, worst ever!!!! I purchased a refrigerator from Costco Online on 12/3/2019, delivery was scheduled and confirmed by both Whirlpool and JB Hunt for 12/20/2019 with a delivery window of 2pm-6pm. The day comes and no call, no show, NOTHING!! Mind you, I just moved into a new place and have no refrigerator at all! I call and spoke to a supervisor from JB Hunt (Chris) and all he had to say is that, "There was no reason why your appliance could not be delivered". I then had to call Whirlpool back again to reschedule and the earliest that they can re-deliver was today 12/27/2019, a week later than the original delivery date that they promised.

I ordered and was charged for my new LG washer and dryer on Dec 2 2019. I received emails and delivery notification for Dec 12 2019. The delivery company confirmed on the 10th that my shipment would be received as scheduled no problem. I took the day off work and without communication the delivery was cancelled. It's now Dec 27 2019 and still no delivery. I've spent the last 2 plus weeks trying to find out what is happening, delivery company says the product was not received from Costco, Costco says delivery company lost the product and that both Costco and the delivery company are busier than expected...like that makes it Ok. I'm so disappointed in costco and how this has been dealt with. Customers don't seem to matter at all.

I ordered towels online for Christmas for my mom and the package showed up with half my order missing. Now I will not have them in time for Christmas. I definitely would strongly recommended not ordering online from Costco.

9 month old wash machine broke. It’s unbelievable to me that a brand new GE washer purchased in March from Costco.com has quit working 2 days before Christmas... What’s even more unbelievable is that they cannot get anyone here to fix until next week!!! Customer service does not care either, they just keep reading off their little piece of paper... I’m not that old but I can remember having ONE wash machine in a house of 4 people that lasted my entire childhood!!! I have been on hold with multiple people for over an hour this morning.

We have always had positive experiences with CostCo...but buying a new appliance package from there was an absolute NIGHTMARE. In store knew nothing. Instructed us to call the 800#. 800# also knew nothing about the product or process. Tried twice, rep called techs to ask them my questions. Back and forth for over an hour. Asked the Rep very specific questions about what we needed to have ready...power and water, dishwasher, stove, fridge. We were told all we had to do was disconnect the dishwasher. Took an hour to get this incorrect info.

Costco chooses to redeem their reward points only at their stores. As a result they make a lot of money from people that loose the certificate or forget to redeem them. If they sent a check that could be deposited at any bank more people would actually redeem the rewards they earned. As a result of this misguided policy I only use my Costco Visa for gas when I'm paying at the pump (if you pay inside the station you don't get the 4%) and restaurants. Otherwise I use my Fidelity Visa that gives me 3% on everything.

Ordered Bose headphone through Costco.com. Received mail from Costco telling me that after 5 days the order was to be delivered on Saturday by UPS. Also received mail from UPS telling me within 3 hours when the item was to be delivered. Can't say I waited the entire day for delivery but was certainly around 1 hour and 6 hours after delivery was schedule. You know it never arrived. The next day logon and the order said didn't know where it was. On Monday after sitting on the phone over 1 hour the person said they could ship another in 5-10 days. "I canceled". This the second time that this kind of thing has happened. The looks like they resubmitted the order again. But I canceled!

Nightmare buying a washer dryer. Followed procedures to disconnect old appliance (100kg) and move it to convenient place for them to pick up. Only to know they will cancel delivery last minute. I have an 80 year old handicap with 8 screws embedded in spine walking around the house with a walker. And a very big trip hazard machine on one side which can cause a trip or fall anytime. Costco concierge.. useless to do anything or find out anything from delivery company.

We recently ordered a tv from Costco. Even though BJs had a better offer we went with Costco relying on their excellent customer service. However, we were highly disappointed with their delivery service. They use company CEVA. CEVA contacted us to schedule a time window for delivery. We chose our item to be delivered on Saturday between 8 AM and 2 PM.

Membership was 9 days over the renewal date and I am the second person on the card and didn't want to pay it then because It's not my card, so they wouldn't let me buy my groceries after shopping for 1/2 an hour yet when you pay the membership they renew it to the old renewal date. SO they wouldn't let me use the card but they are charging me for the time I wasn't able to use it???

I had a USMC Reunion and we ordered the flowers for the centerpieces from Costco. They arrived 2 days prior to the event as scheduled, but were brown and wilted. This was on October 17th, 2019. My wife called, sent pictures and they said we would be getting a refund. Well, a month rolls by and we still do not see the refund, so we call and they say, Yep, we can see it, don't know what the hold-up was". We were assured we would get the refund in 3-5 business days. We are now at December 9th and no refund has hit our account. I have called again and did the online chat. They say I will receive in 3-5 business days... We'll see. The mere fact that Costco held-up a VALID return for 2 months is a clear violation of GAAP and the Sarbanes Oxley act of 2001.

I am a long time member of Costco and will continue to be a consumer. I love the organic foods they provide as well as all of the services they provide the consumer. However, I believe that Costco should take the lead in helping the environment by installing hand blow dryers in all of their restrooms and removing the paper towels. Even though the restrooms are always clean, there is a massive amount of paper towels in the trash! Costco should step up to the plate!

This is purely a review of Costco's delivery and installation service since we STILL HAVE NOT HAD OUR DISHWASHER INSTALLED!!! We have been waiting over a week from the confirmed delivery and install date. First, they ran out of time to deliver it on the first day - Monday, so we asked to have them deliver it the next day. 2 DAYS LATER, they tell us that it won't be delivered until FRIDAY! We get it finally delivered and we ask why they are not installing it - they simply said, "Well, we just deliver it. We will have someone come on Sunday to install it".

The return policy is the best reason to buy from Costco. Their marketing concept surpasses all other retailers. Profit margins are set at about 13% while still taking care of their employees. Happy employees means great customer service!

This is the worst place ever to buy anything online, had an estimated day of of delivery for a TV for Wednesday, called still no tracking number. It's now Thursday. Have spent over (3) hours on the phone, they told me there is nothing they can do (from a supervisor ) and could take up to 30 Days. Why is that not on the listing, is misleading and I believe FALSE ADVERTISEMENT and will be contacting BBB. The problem is this was Cyber Monday deal and now is more expensive. I will never ever shop at Costco online again. I wish I had read the reviews prior to ordering. COSTCO ONLINE IS A JOKE.

I am very unhappy with Costco. I signed up for membership so I can purchase appliances during Black Friday. That did not go as smooth as I expected. I purchased a GE washer and dryer and of course I went to the store since I had to sign up for membership first, they sold everything and everything from having me sign for Costco executive and credit card. I was having trouble purchasing online so they had me buy a cash card which was paid with my credit card that I opened up. I opted to change my order and instead get LG washer and dryer since there was only &200 difference. Cancelation could not be done since they had to verify funds blah blah blah, and I had to wait.

I purchased several items online for Christmas totaling a bit over $200 dollars. The following day I noticed my checking account was off well over $100. I looked at transactions and could not believe what I saw. Costco charged me individually for the items I already paid for! I call online customer service and I cant even talk to anyone that can correct the problem. I was told "they would send them a note to stop charging my account"??? Wtf does that mean!?

Ordered kids mattress. Residing in CA, looks like there is a disposal fee for CA govt. But, Costco's product page or the order summary did not indicate this fee. After placing the order, looks like they back ordered the disposal fee. When asked why they did not make it clear, they ask me to do look at customer service section FAQs - really?? The tax they collect appears to be on the item price + the disposal fee. When asked about that, they said please email our tax department - again, really?? What happened to taking responsibility? Feeling sorry for wasting my time, holding to speak to someone and put of multiple holds thereafter? Costco is just a cheap store wrapped in glittery package.

Costco has changed their infant formula, one day we showed up and they didn’t have the formula (big scare since we didn’t have enough to ween our baby to a new brand). They have gotten rid of wipes we have used. Our baby was a newborn at the time with bad diaper rash and we just needed consistency. And finally, today we went and they no longer had the laundry detergent that our baby uses. As a new parent I just need consistency and it just seems like they keep changing everything.

Well Costco doesn't have that big of a selection of furniture but the leather sofas did I have been wanting to buy seem to be well made and I also like the the design of the sofas.

Found an item to buy at 7 AM on thanksgiving day. Tried for 3 hours and couldn’t buy it. Website is slow or down. Called customer service to order or put a hold as I couldn’t buy. The rep says it is wrong pricing and couldn’t sell to me. Website cart shows a price to me and the rep doesn’t honor. That’s after 3-4 hours of shopping for 1 item. And there is an article in Forbes that they have great deals for Cyber Monday. What a joke? You cannot advertise and draw your loyal members to website only to disappoint and waste time. Keep your systems up, pricing right and then do advertising and sales. Very disappointing!!!

Hi Costco, I am big fan of Costco, but during holiday season I was facing lot of issue on your online website Costco.com. It is my worst experience to I have ever seen before of any online website. Your team was not ready to handle the traffic although you did marketing like anything to buy product from Costco.com. Here are list of issue I faced.

COSTCO'S FLYER said you could go online on 11/28/19 to order a $199 TV, normally $229. (At Amazon, $224.) I went online at 12 midnight EST, but price was wrong. Tried again at 8 AM. They finally had the price right, but their site was filled with SERVER ERRORS. Four hours of constant tries later, I'm still getting server errors. I finally called their customer non-service, and they asked me to try the site again in an hour. Costco's website is perfect, if you are ordering in 1989. 2019 -- not so good! Otherwise, stick to Amazon -- a company that wants your business!

In the last week prior to a wedding I was trying to get old pictures restored and enlarged for a memory table. One small 2x3" print was particularly bad: a crease through the subjects face, water and mold spots and it also appeared to have been a double exposure originally. We could not have been more pleased with the results.

My laptop had power issues and so called CostCo to make use of their concierge services. They shared that the software, "MAY", be wiped upon return. I pushed back and said, "No. If after a precursory look this is MORE than a hardware issue then send it back." It was even written on a note and TAPED to the laptop. The laptop was returned completely wiped. The only documented issue with the device was a FAULTY POWER SWITCH. I advised the tech on the phone of the parameters - DON'T ERASE THE SOFTWARE. I even wrote it in plain English on the device. And when I called in to address this huge oversight, I was told, "We read you the script that says we may do that."

Tired of getting ripped off at Costco. Bacon is sliced so poorly it is hard to get full slices. You certainly can’t count on it. When I have company I cannot even use Kirkland brand. Figure it out, Or I will go to Sam’s.

Costco's Delivery service through a third party is terrible. I had them deliver 3 times and was told by Costco's "Concierge" services that they will follow up and fix the problem each time. However, the delivery Service, JB Hunt, made no attempt to sincerely do the dishwahser installation properly. Their comments were distressing - The first one said that he had to do 17 deliveries and hence could not spend much time on one install!!!. The installation was not done properly. The third time, the installers forgot to put in the power plug and started blaming the product. Their installer's comment - "I am done with this install". Once they discovered that the plug was not put in, the installer did not check leveling or anything and just moved on saying that he was did everything he could! Best Buy installers professionally installed the same product in the first try. Very impressed with Best Buy's installation service Lone Star installation.

We ordered a massage chair from Costco.com in August which was to be delivered by two men, threshold delivery. A truck and trailer arrived 3/4 mile from my home and called. I had to load the 300lb chair into my truck and my wife, myself and a friend had to get the chair into the house. Then, the chair was impossible to assemble. After numerous calls to Costco.com and the supplier, Costco.com issued a directive to have the chair picked up and returned to the supplier, at which time I would be quickly refunded my $2K. It took 47 days and over 15 calls to Costco, Costco.com and the trucking company to get the chair picked up. I am still waiting for my refund after 49 DAYS.

Have been trying to get WeatherTech to warranty this Costco purchased furnace for 3 years. Worst part is that Costco does nothing to help....just gives us the telephone run-a-round. Don’t buy from Costco because you can’t ever get the person who is responsible for making a decision to talk with you. Everyone just passes the buck on an almost $7,000 furnace. Go to a reliable installer where you can trust they’ll take care of you.

Recently we bought orange, nandrolone, asparagus, lettuce and salad mix, apples. We found rotten and bad fruits and vegetables Inside from different stores in Long Island NY. Please have quality measure inspectors check randomly And allow telephone returns as in person store is unconvincing.

I purchased a new executive membership at Costco online last month. The same day I went to my local Costco and obtained my card and completed my first purchase. My wife went in today to get her card on the same account. She was told my account had been closed for unknown reasons. She proceeded to blame Costco.com. Always frustrating when employees make branches of their own company look bad. Odd because the sale was completed in the store. When I called online they continued the same terrible customer service. Rude and condescending. Her response consisted of complaining about different departments at .com and then refusing to transfer to correct department. Worst Service Ever.

If you buy Kirkland brand Orange juice at Costco and it has a open safety seal can you try to return it, it's their policy to not accept or return for any refund as the customer service said it's their policy, you need both containers to return. You can risk your life because Costco policy is you need both containers even though only one was open. I'm glad my family survived.

Shame on you, Costco and on you “ Customer Service!”

I came to Costco today #1334 In Bayonne New Jersey with my fiancee after working 14 hours. It's currently 12:50 pm on 9/30/19 and got gas spent. Over an hour here in our local store and after making a purchase of 85 dollars plus 20 dollars gas was finally ready to check out where we were greeted by DEON. I gave my fiancee our card and she was getting ready to withdraw cash 60 dollars but she asked me first not DEON. He was never part of a conversation. But for whatever reason decides to make the decision for my future wife saying he no cash back, press the no cash back button and pulls out the card.

We bought an LG TV 13 weeks ago and were promised a rebate within 4-6 weeks. We are still waiting despite trying to access online, call center and East Peoria, IL store. Now we must dispute $472.00 rebate on our Citi Card.

After walking past the dozen or so outside service vendors at Costco for 30 years, I finally succumbed and purchased about $15000 worth of services from Gutter Helmet. The contract had Costco‘s name on it, the brochure had Costco‘s name on it, and the vendor was physically occupying square footage in Costco.. I also received a $1000 rebate from Costco. Yet, when I had a problem with leakage after the installation and contacted both the national and local franchise of Gutter Helmet, I only got a runaround from them. So I decided to contact Costco for help. Imagine my irritation when 3 phone calls all ended with the same response. “We don’t show them as a vendor”. “Sorry we can’t help you.” I could not get anyone I spoke to to admit that Costco has any responsibility for those vendors. Use extreme caution before committing to a purchase since Costco won’t stand behind these vendors, ESPECIALLY GUTTER HELMET!

I ordered a couch on the 15th of June (Breckenridge 2-piece Top Grain Leather Set). It's a $2000 set. Of course online they take money upfront. First time delivery the couch was delivered ripped. Asked for a replaced, second time a different type was sent, asked for a replacement, the 3rd time the one that was sent couldn't get through the main door.

My wife is disabled, we bought a new house, doing upgrades to house, floors, painting, etc. While my wife was in the hospital I bought a new Whirlpool washer and dryer set, front loaders with pedestals. After she got out of the hospital the 90 day return had expired. She didn't like the color or the functions of them. She wanted the Samsung front loaders that had the steam function on both and gun metal grey color. The Samsungs cost twice as much as the Whirlpools. Tried to return them anyway, even asked for a courtesy move to my other house which is going on the market. I will be in the market for a new refrigerator, stove, dishwasher and built-in microwave. So keeping a loyal customer since 1980 isn't important to them. I will continue to buy groceries from them, but they lost my big purchase items. This is what happens when you become a large corporation. I will pay more not to have to deal with their customer service.

Costco issued "cash cards" for certain purchases. We spend a significant amount of money with Costco travel and have received numerous cash cards. Formerly, the card's name signified its use: I could (and did) go into Costco and exchange the card for cash. Now WITHOUT NOTICE Costco has made the "cash" card a "store credit only" card. You must redeem the card for Costco goods and services. Why is this important?

Called a Costco vendor for a water softener and window blinds on a new house we bought and was shocked. They were by far the most expensive vendor we called. Called 3 more vendors of equal value and quality and Costco was the most expensive by far. I no longer even consider going through Costco. Make sure you get bids just because it's Costco it's a good deal or not!!!

Costco's response on the BBB, "Costco has credited the member a compensation as Costco understands the member's frustration as verbiage is not clear on site."

The days following my mother's passing, I had to cancel all credit cards, health insurance etc. I was able to do it all easily and with compassion on the other end of the phone, UNTIL I called Costco. I could not believe my ears, so I tried the chat and even called back to get another person, thinking the last person was wrong. Nope! We have to go into Costco and show that I am the executor of the estate, with my mom's membership info to cancel her membership!! Unbelievable! Even government agencies that require a death certificate, said it can all be done online or email or some other convenient way, not antiquated like Costco. Even cancelling the credit card associated with Costco was an easy phone call, but NOT the Costco membership. Costco should be ashamed of themselves. They were not understanding or even empathetic in any way!! I will write this story until my hands get tired on any site that will let me. It's such a bad policy.

I had a Corporate Costco Visa card, which was on autopay. When I retired, I notified Citibank. Went thru the new application process, received the new card. When I went to log in my autopay info, somehow the checking account ended in 2 versus the correct 5. I received notice of the bank rejection of payment and immediately (same day as notification) contacted customer service. Citibank had the original amount $16, plus 2 more charges of $16, for a total of $48. Citibank said the extra charges Could Not be reversed, period. Thus the late fees.

Sent me a used "new" Apple 4 Watch- Can't use it. Couldn't fully use my apparently "brand new" and very expensive Apple Watch as the cellular service was "locked" by a previous owner. Was never notified that it was "used." Took 2 hours, one at Cell phone store, another at Apple figuring it out. Walked in the rain on Labor Day, luckily these places were open. Feel upset, defrauded. Thought Costco was better. Make sure you check/verify the serial numbers with Apple BEFORE you leave the store. Wonder what else they repackage as "new." Garbage...

I contacted Costco Identity Guard about not receiving an alert about a fraudulent transaction on one of my credit card. They said they only alert on new credit inquiries. They also don't provide info on dark web activity.

I have been a Costco member for the past 20 years but started using Costco Travel only in the last 5 years. I have used Costco Travel for vacation packages to Costa Rica, Hawaii, Europe and Florida. Always had very good experience with one exception in London which was not Costco's mistake. The hotel's and destination packages are usually very good and reliable and very happy with Costco travel so far. Planning a Mexico, Cancun trip through Costco travel very soon.

I just renewed my membership for $120 at your Clearwater, Fl store. Proceeded to shop. Bought a tablet for $179. Went to get it after paying and was told "We don't carry this anymore." What? I paid for it! Spent time with your salesman, got groceries, wasted a lot of time and money and got no satisfaction. Manager offered to get me new groceries as mine were melting. I said, "No thank you. I can't spend another hour here and I also forgot to pick up my prescription that was getting ready for me to pick up. I will be ending my membership over this." Costco never heard of customer satisfaction. Ps: The manager ran to me in the parking lot saying she found the tablet at Costco West Chase and I should go there!!!! Is she insane? All she had to do was have it sent to that location and I would have gladly picked it up another day or have it shipped to me! I never heard of West Chase and what substandard customer service!

Purchased a GE electric range. Oven won't turn off and oven light stays on. Called Costco concierge/warranty service. On hold for 20 minute. Called back. On hold for 15 minutes and then disconnected. Their vaunted customer service sucks.

Costco is great with in store service, but beware if you get a service outside the store - they pass the buck and no one will be able to help you correct a situation, especially if it is Costco's mistake. I have been going round and round with them since May on a simple paperwork issue that was entered incorrectly on their end. Credit services refers you back to SOK (special order kiosk = their code for outside vendor/service); who then refers you to Costco Customer service, who then refers you back to Costco Credit (which is actually CitiBank, which they finally disclose because they don't want to get the blame).

Just a quick note to toot the horn of the amazing customer service skills that Angela ** and her team at the corporate office have. We hold a purchase order agreement with our local Costco and they were out of a seasonal product we needed for an event just two days away. Angela not only went the extra mile... she went the extra 10 miles to work it out to where the neighboring City Costco would be able to help us out and we could still use our Purchase Order and get the products we needed. Thank you, Angela!!! Customer service is a lost art in our world as of late... but, you and Costco turned that negative thought into a falsehood with your amazing skills!

I bought four new tires and Costco was rotating regularly until I hit a rock in the road and my tire had to be replaced. It was still under warranty then but now they will no longer rotate my tires. So now if I want tires rotated which they have to be done, I have to pay. I had bought 80,000 miles tires. I would suggest getting tires from somewhere else that will guarantee tire rotation.

I asked to have a Costco.com item returned because it did not meet my expectations. I had requested Costco.com during many of my calls to have the refund back to me in Costco cash card. I was told many times it was already charted in their notes that I was asking for a Costco Cash Card. First, nobody from the resolution department had the courtesy and professionalism to send me an email to introduce themselves and tell me how the item return was going to be handled. I had to call two or three times to follow up and ask for a date a time to have the item pick up for return.

Had glasses made by community eye care. They were so bad I couldn't focus on anything and they refused to remake them until I saw their doctor which was nine days out. I could not wait that long so I took my glasses to Costco and they determined they were off by 9 1/2 mm, (about 3/8"). The center of vision actually lined up with whites of my eyes, not at all where they should be! Costco made my new glasses to perfection. I am so happy with my experience at Costco!!! Thank you Costco! I will never go anywhere else for my optical needs.

Costco is my go to store. I have a long list of items I purchase on the regular. I buy a tremendous amount of produce. I started to notice the produce wasn't surviving the week, I end up throwing out more than half as it goes rotten. If not for giving some of it away, I would be throwing out even more. I decided to start checking dates and have been diligent - ALL YOUR PRODUCE ITEMS IN THE CORAL SPRINGS COSTCO ARE EXPIRED--SOME MORE THAN 2 WEEKS. This is for the past two weeks. I started looking at all the other items I purchase a bit closer--found them to mostly be on the edge of expiring - Walmart has better product. I am so disappointed. My typical spend each time I go to Costco is in the 200.00 range - last week - under 50.00. I am truly disappointed and feel like Costco should do better - I have undoubtedly lost hundreds of dollars just this year for being loyal to your store.

I bought an item that had a price clearly written in large print on to. I did not notice at the bottom right corner it was written price for two. After seeing a higher on the receipt, I went to customer service asking why the price was higher. The customer service representative rudely asked me to go back and get another one and they will charge the lower unit price. They would not take it back because it was liquor.

There is one thing you will never hear at Costco, "Did you find everything?" I've been a Costco member for many years and at first it was a very good place to buy some groceries for a large family. It still can be but don't count on them filling all your needs. Just today I found out that Yeast is suddenly a "seasonal item." Really? Their current flyer has a special on Ketchup but since they only stock the organic version you get 2 for the price of 3. Apparently they've found that carrying only organic versions is the correct business model. Service has always been quick and courteous but not overly helpful. Finding a good parking place is very competitive and don't think you will dash in for a quick gas fill up.

Costco is always the best and known for their products' quality. Costco’s croissant is our everyday breakfast item. Recently they have changed their croissant from half-moon shaped to oval kind a shape. The quality of croissant degraded tremendously and the taste is nothing compare to the half-moon shaped. I can’t believe Costco doesn’t recognize the degraded quality. I go to Costco every week and can’t appreciate enough for their offering and quality. However, products like this where they go from one recipe to another without checking the quality will hurt them in long run. Now when I look at their croissants stack at the store, I feel like they are NOT moving as it used to be. Hope this message will draw their attention and fix the recipe and go back to the half-moon shaped croissant.

I am fairly new to the Costco branch in N. Fort Worth, and my experience had been pleasant so far until I had the misfortune to be served by Heather at the customer service desk. I encourage Costco to retrain their customer service reps on site. Heather's service was unacceptable - starting from being ignored while standing in front of her cube for a solid two minutes, then her poor explanation that "she did not call us over" when I asked what we needed to do to be served. I am a reasonable customer - all she needed to do was to ask us to give her a few minutes. All other customer service reps have been helpful so far, but she is definitely the outlier that Costco customers can do without.

They are rude. They hang up the phone. Their computer service Sucks. The supervisor refused to pick up. And they gave me the wrong information and the computer system is out of the Stone age and they refuse to acknowledge and fix this.

DO NOT BUY Samsung appliances in Costco. A typical life expectancy of a fridge is from 15 to 19 years, with bad luck 9 or 10 years. My Samsung only lasted 3 years and few months. For an average income family, this will be a major expense, and you are on your own with the repairs as you only get one year warranty. If the manufacturer is not able to offer a warranty of at least 5 years, DO NOT buy. Most likely they do not feel confident on their products and that is why they only offer one year warranty. Costco should protect their Canadian customers and stop selling American products if they don't want to offer the same warranty that their US customer get. US customers get 5 years warranty, Canadians only one.

I purchased a protection plan based on a salesman's suggestion, for our laptop we purchased from costo. We had a problem with the laptop so we sent it in to Squaretrade to be repaired. When it got back we didn't use it for a while and thought it was fixed. When we tried it, it was still broken. I contacted Squaretrade and they said they replaced a lot on it so they dont have to warranty it anymore.

I went to Costco #244 East Hanover NJ on 7/10/19. Some years previously, I had purchased eyeglasses from this store. The frames did not fit and slide around and down my face. The frames were also very, very sharp and bit into my nose and cheeks. The lenses were warped, The glasses made seeing more difficult, were painful to wear and were garbage and that where they went. I went back to my old glasses and have worn my old glasses ever since. Nevertheless things change and Consumer Reports had given Costco a high rating. I went to check it out.

I purchased an LG washer and gas dryer set on June 5th. They schedule for delivery and installation for June 27. Delivery that day was great, however L&I Transportation LLC did not contact me nor show up for the services. I had to reach out to the third party delivery service and Costco personally to get any updates on installation updates. The communication with the delivery service and installer party was so poor. I did receive compensation from Costco for the no show and inconvenience. But this entire situation was time consuming and finally was installed and resolved on July 11. Two weeks after the scheduled date to be installed. Angelina, a Costco supervisor manager was very helpful in the end for providing me with improved customer service.

June 25th someone charged $19,000 on my Costco Visa card. I reported this theft immediately and was sent 2 new cards for myself and my wife. BUT have been denied every time I try to use my card. Have called several times but they say, "You should be able to use your card." It is embarrassing to get denied. I haven't even tried to go to Costco until I know I won't be denied. I find this upsetting to say the least. I have been a Costco member for 4 years but if I can't use my card I will have to cancel my membership.

I bought a Lenovo Flex 2-in-1 touchscreen. I'm a software engineer and after few days when I installed couple of applications fan started making very loud noise. Another problem keyboard stops working suddenly and I've to restart laptop. So decided to return it but unfortunately it was refused by Costco because it was 100 days which is 10 days over their return policy (that's crazy). In general I never had a problem returning with Costco and they were quite flexible with returns. But I was shocked to get their response and definitely they are not return friendly anymore. I cancelled their membership right away and never going back to Costco again.

Have had two failures now with Costco.com’s delivery service. In most recent case, Costco refused to deliver inside my door even though the receipt said Threshold Delivery. When I talked to the Costco delivery supervisor, the supervisor agreed to let the delivery people deliver on my threshold but then immediately called me a ** on speaker phone while speaking to the delivery people.

Stay away from Costco Credit cards of any kind. I had a Costco AMEX years ago which I cancelled over 3 years ago. Out of the blue I got a bill from Costco Visa saying I owed money and was past due. I have never opened this account and knew nothing about it. After wasting much time on the phone I was told Costco "transferred" my personal data to this Visa company without my knowledge or consent and then billed my membership (and added interest). I was assured this account would be canceled. However, a month later I got a new statement with a huge interest charge on an account I know nothing about for a card I never opened or authorized. We are still going back and forth trying to resolve the issue and my credit has been impacted. Bottom line --- STAY AWAY FROM ALL COSTCO CREDIT CARDS.

Boca Raton, FL. Manager level & membership employees are rude, bullied and unprofessional. I have had fewer experience with manager level & membership employees are rude, unprofessional and their employees being bullied myself over and over every time that I have to return an item or produce that Costco sells at their floor that is cross-contaminated with rotten, moldy, spoiled. I already have addressed this over and over issue to the general manager Ed and Jimmy and unfortunately, they dismissed my issue. I have to escalate this matter or a district manager which I still have not get a call back since my last complaint to the corporate office. It's very frustrating to have to encounter this type of a customer service of this kind of level of a corporation like Costco. I believe they don't care about a local consumer that support their business.

Ordered early on the 20th (Thursday), paid extra for 1-2 day shipping. Nope! Maybe on the 25th (Tues)? Costco takes 24 hours to process your order, do not work Sat or Sun... Did not process the order till Mon (24th) and we still don't know when it will arrive. Just be aware. They are not Amazon. If you have time to wait...great.

I ordered the BendPak quicklift 5000slx from Costco. Great price. It can only be delivered, there is no store pickup, you can't have it held at a UPS facility for pickup and you can't have it dropped off at a different address if you can't be there for the delivery which occurs when most people are at work. My work that week took me out of the country unexpectedly so after 3 tries my order is cancelled and returned no matter what I had to reorder and apply for any sales discount and again wait and hope to be home for the delivery. They would not budge or make any accommodations to adjust the shipping.

Costco delivered a broken ceramic grill to my house and I've been waiting for A MONTH for them to come get it. I've called customer 3x and they say it's 'still processing.' This has been a nightmare experience as a broken grill is taking up a large amount of space on my patio. My suggestion is to find whatever you're looking for and order on Amazon.

Just a little background... I have been a Costco member for about 4 years but only in the last year did I upgrade to the executive member. I loved Costco, the products, the discounts, the free samples??? But with it just being my husband and I, there wasn't much need to buy in bulk but this last year we started trying to expand our family and I figured I would purchase enough in baby supplies and with 3 of us after to actually earn rewards.

I am canceling my membership immediately. I have had the absolute worst experience ever with ANY company. I have spent 3 days and hours and hours on the phone with "customer service" and they lie and push me off until the next day EVERY time. "Someone will call you tomorrow" is what they say. Tomorrow comes and goes and no call. I'm just trying to figure out where in the heck my order is that said it was being delivered 6/7 (it's now 6/11). Whatever you do, DO NOT order items requiring a freight type of delivery (large and heavy items). Costco uses CEVA Logistics and they suck! I have taken off work and waited around for six hours for two promised deliveries that never came.

Purchased kitchen appliances from Costco in November 2018. My 90 year old mother was told that they would not remove her old appliances that she would have to have them removed before her install date which was scheduled for early December. She paid to have them removed the day before her install date. They notified her the day before her install date that her items, stove, microwave and dishwasher were on back order and would not be available until sometime in January.

COSTCO REVIEW. Please, if you are ordering more than 1 fan order them separately!!! I ordered 2 ceiling fans through Costco’s website and 4 days later I only received 1 of my fans. I contacted customer service that day and was told a resolution team member would contact me within 2 business days (I contacted Costco on a Friday), when I asked how long it would take to get a new fan I was told it could take up to more 10 days after talking to a resolutions team member.

The online shopping experience I had with Costco was the worst by far I have ever had in my life. 2 to 3 weeks just to process the order and another 2 to 3 weeks to complete the shipping. There is no reason any online goods should take that long to ship. A complete waste of time. I would recommend going into the store to find what you need unless you feels like waiting two months to receive your order.

Ordered flowers for Mother’s Day. Maybe it’s better to order on a less busy day. The wrong flowers and greeting for some other Mother was delivered to my Mom. Needless to say, I had to hear all about how the flowers that were delivered had already begun to droop (Roses came, she doesn’t like roses). I called the company and they apologized and refunded the money right away. This was my first time online ordering from Costco. I will try again on a less busy day.

I paid $60 for expedited shipping of a mattress, since I had guests coming and wanted to make sure the mattress arrived before the guests did. It was “guaranteed” to get here in “2-3 business days.” I placed the order on a Tuesday, assured it would get here by Friday. On Friday I got a Costco email saying it had JUST been shipped and would get here the NEXT Tuesday! In other words it would take a week, like regular shipping. Costco did refund my $60 but now I won’t have the mattress when my guests arrive. A real disappointment in Costco and its service.

I get this letter from Citi Diamond Card with an offer to call in and see if I could get a credit increase no credit check. I ignore it and they begin hounding me with emails and letters. I had cancer last year and my nerves are already shot. So I decide to log in to online CITI to talk to them to stop the harassment. My computer puts a saved password in there.

RE: Costco.com. Product unavailability. 12x14 Gazebo in flyer on sale till 5/12/19. Tried to order 5/8/19. OUT OF STOCK! More coming but not at sale price! Bait/switch? How 'bout a rain check? "Sorry." Today, 5/13/19. De'Longhi AC unit arrived. Box and unit badly damaged. Options? Return to UPS or store. Replacement? "Sorry... OUT OF STOCK!" Unacceptable.

Usually good products, except for the Frankenveg. Wish they sold more of the products I use, but I guess if they don't move as fast as others that's not their niche. Am annoyed that so many of the clothing items they sell seem to be seconds but are not marked as such- but even the major department stores do the same thing. I thought it was illegal to sell seconds without marking them. Staff always seems friendly and informed re store set-up so makes shopping less tiring.

If you intend to buy the Vitamix Venturist V1200 at the Roadshow (like I wanted to for a Mother's Day gift), they don't actually sell the physical unit there. You pay for it and they ship it to you. The Vitamix guy says you will get it in about 2 weeks, then he told me when I pay "they will tell me shipping is up to 6 weeks, but you should get it around 2 weeks." Of course, I would get it in 6 weeks. The only unit they sell is the cheapest model that is available on the website and you can't buy the Venturist V1200 on the website. So that was a huge waste of time and money as I had to drive 40 minutes to the one that is closest that had a roadshow before Mother's Day.

*New Apple Airpods Wireless Headphone with Charger - Latest Model* #1170991 - that was the product description of the item on costco.com. Please do NOT think you are getting both 2nd generation airpods AND charger! Not once did it say in that description that what you are getting is the 1st gen charger! Why would Costco put in the description “charger - latest model” if they did not intent for it to be the 2nd gen (which is the latest model)? The wording “New Apple Airpods Wireless Headphone” already indicates that it is the 2nd gen.

The chicken was not cooked properly. Omg. I always get the same chicken from Sam's Club and it’s always always cooked to perfection. First time I get the chicken there and definitely last time. So disappointed. It actually was red inside. Couldn’t pull off the bone and bloody in some areas.

I purchased a portable air conditioning unit from Costco in Middle River on Monday April 22, 2019. On Thursday April 25th, 2019 I finally had the chance to take it upstairs and open it to get it ready for install since the weather was about warm so I wanted to check it out and see what this thing was all about since I got it for a great deal of $324. Once I got the box upstairs I began to undo the box. I took off the 4 plastic ring things that hold the box in place, then I took the sleeve off. It was on so tightly I had to shimmy it off which I thought was great packaging. Once the sleeve was off the only thing left was to take off the hard cardboard that was the frame that held the AC unit in place. I had to pry the pieces off starting at the bottom to have it sitting up right. Then I Pulled off the top piece.

So sorry to see giant plastic containers for muffins now instead of old method of cardboard and plastic wrap. Shouldn't we all be doing our part to cut down on plastic use for the sake of the planet? I have always felt Costco tries to do its part, such as no plastic bags. I just can't buy the muffins anymore. Please consider returning to old method. I'm a 30 year member and love this store.

I purchased this bouquet for my mother on Mother's Day last year 2018. When my mother showed me the flowers, I was so disappointed. I wanted to post a review after Mother's Day but this item was not available in Costco website anymore. The flowers looked like 2 weeks old flowers and did not have all the flowers like the picture advertise. No lily, rose petal were falling off. Over all they are not worth $45.00, the $20.00 bouquet from grocery store is still more beautiful than this bouquet. I hope that Costco should do something to check on vendors, suppliers.

I ordered a Eastport Woven Swing (Item: Item #1900683 and Order # **) from Costco.com and it was supposed to be delivered by CEVA Logistics. This is THE WORST company I have ever had the displeasure of working with and I'm SHOCKED that a company like Costco would continue to work with them! We scheduled delivery on two separate occasions, waited at home all day, and CEVA never came. Nobody answered the phone number CEVA provided in the email and their customer service line wasn't open, so I contacted Costco who apologized.

Can't believe... I tried to buy a piano that was offered in one of these promotional emails I receive regularly from Costco and then after all the back and forth of cancelling the orders because shipping address and every single little thing they found in my orders. I call the customer service and they informed me that it was a problem with the billing address which is the same I use for years so I have to go online again to do a new order and guess what? The price went up $350.00. Worse, they put a hold on my credit card (the same that was not accepted due to billing address problem) and I can't buy the piano somewhere else. That was just a trick to not sell something they have advertised with a discount. Catch the customer, increase the price and voilà, make more money! No wonder Amazon is beating all these cheaters up...

I absolutely never, ever thought I would be writing a complaint about Costco however, times change. I am a loyal, 20+ year Executive member of Costco Warehouses and have been purchasing a decent volume of office electronics and other supplies using COSTCO.COM. In short, between my wife and myself our Costco membership gets a workout. Here’s my latest experience with COSTCO.COM:

We order 12 Lifetime tables with a cart from Costco. Order said it would be delivered within 10-15 days. It arrived over 30 days later and a lot of frustration in between. The first delivery company called to schedule delivery. After waiting all day they no showed, then called to rescheduled second time - no show. Then after a day they say order was damaged but would deliver then after no delivery they said they lost order. Costco said they would reorder. Go through waiting process again. The company calls scheduled delivery, make arrangements, delivery truck arrives with only the cart. He says that's it "no" tables. Call Costco and after another week of going back and forth they say, "Oh it looks like the vendor never sent the shipment so we will ask them to send out."

On April 9th I went to Costco #1185 in Centerville Ohio. We just moved here and were doing some grocery shopping. As we look at the meats we saw a slab of Pork Belly we like ($27) and went over to ask if they would cut it for us. The meat Manager said all meat is sold as is and no exceptions. Also, if he cut it he would raise the price. I said, “Are you kidding me?”

I received my reward certificate via email February 13th late in the evening. I was leaving the country in few days so decided to swing by before a job interview on the 15th for few items. When I came to pay- there was no reception and Costco has no wifi. Now I went outside and go reception and when came back a nasty cashier said there was a problem and it was used. I said it was not possible as I just received it. Called Citibank and they re-issued the certificate and same problem again. Costco issues fraudulent certificates.

I love to shop at Costco and am willing to drive clear across town to do it. They have happy folks in their workforce - I only gave them a 4 because they are hard to find. They do a great job!

There are staples we purchase at Costco. Their quality is excellent, their prices are very good, sometimes large quantities, and they move products however pretty much you know where to look. The store is always clean, not cluttered, the check stands are fast and customer service is friendly.

This place is a great place to buy and purchase bulk items. They also have individuals items such as clothing and shoes. Also have furniture optical and photo printings and different member services and programs.

Our washer and dryer are getting old and guess what, Costco will not be a place we would consider buying from. We had a very disappointed and unsatisfied experience with our last purchase of a Whirlpool refrigerator. We did not buy extended warranty and the manufacture warranty was two years, and what a timing that the ice maker broke after two years and two months. I contacted Costco, and they did not seem to care. I had never purchased any appliance that would break within the first 4 years.

I have been a member since the 80's. Prices are better than most other retailers on many of their items. Even though Costco has a large variety of things I buy, they don't carry many things in small quantities. The quality of the products found is high. I have not found any product offered to be substandard.

Costco all around good prices, good quality and great variety! It’s worth driving 60 miles each way to shop at Costco from the cheapest gas prices around to buying large cooked chickens for amazing prices as well as a variety of others services that other big box stores don’t offer and no hassle returns!

The store was clean and neat and the people working there were helpful. Even though there were several people waiting to be checked out the lines moved very well - unlike Walmart where shopping isn't bad but checking out can be a real pain.

I like that Costco has a good choice of organic food, has plenty of samples to eat, the cost is reasonable. Getting cash back at the end of the year helps on the cost of membership. They have a great food court, can’t beat the prices.

New card was supposed to arrive 7-10 business day as stated on their welcome packet; No card has been received; Called Cust Svc, spoke to Dina very rude & rushing to get us off the phone did not even get to advising us the what the procedure for lost card, asked to speak to a Supervisor. Spoke to a Supervisor Jacqueline. Stated that new card typically arrives 12-14 days, contradicting to what the correspondence that was received; she advised me that she will call me back on the 14th day to make sure we've received it. Waited after 14 days, No card, NO CALL. Called CITI again, transferred to fraudulent dept, stated that they will expedite the card & will arrive by FedEx in 2 days; 2 days later, No card! Called Citi again, I've been told that they cannot expedite card & it hasn't even left their bldg. yet. Until now, after almost a month, no card but just all BAD experiences from all of their customer services.

The only problem at Costco is the samples always cause people to stand around the area making it difficult to get through. Otherwise, it’s great for large size items, clothes and gifts. Staff is great. The items they sell are quality and very well priced. Warehouse is very organized and well staffed.

Best store for quality, price and service.... Never have returned anything. Now if they'd only get rid of their membership fee. But despite the membership fee I love this store. I like the fact that no matter what state I visit a Costco store is usually there and the same high standards exist.

Costco is a great store to buy in bulk for even the individual. They have a wide range of products from food to seasonal items at discounted pricing. If you are a business your hours are extended to accommodate just business partners. Generally their gas is discounted, but waiting lines can be tedious. Their mini food court has pizza by the slice or whole pizza, yogurts and hot dogs and drinks. Pricing is great for moms with kids who are always looking for food.

I love that Costco actually pays their employees a living wage, they have cheaper prices than other stores on things I want to buy, especially on their dog food (which is good quality and our dogs love) and the savings on that more than pays for our membership. The only thing I would like is if they would have someone there who would be able to load my purchases into my car since it's becoming harder for me to lift really heavy things (like big bags of dog food) myself as I age.

Best prices, best warranty. If they were closer, I would shop there all of the time. As it is, I shop there as often as I can. Their own brands are usually better than any national brands, and the prices are always outstanding.

Costco recently opened here. We took a tour and compared prices and quantities. The prices were no better than Fareway, Walmart or Hy-Vee. Plus they want you to apply for a credit card to be a member. It's not for us!

Usually find what I need. However they’ve been skimping on the size of their Charmin TP rolls. They have shrunk nearly a 1/2” in width. Keep shrinking the size of rolls, and they will start issuing a piece of string. Note: they rejected an identical review and refused to publish it. They must not want to hear the truth.

Costco has bridged the gap between warehouse store and high end purveyor of particular items. Two that our family enjoy are the Jamon Serrano leg which, even at its most inexpensive (@ $300) is a treat that is seldom found in other box stores and a broad selection of import cheeses that are seldom/never featured in the discount stores like Walmart and Target.

The timing of shopping at Costco is valuable if you want to avoid the heavy traffic. Check-out can be time consuming when the store is very busy. I like the addition of the wine department and fresh seafood departments.

I go to Costco a lot. Only thing I don’t like is that they don’t always have the same things I’m used to buying there. Ex- soft scrub. Otherwise, I buy my Kosher meat there. If we have a question the staff is very helpful.

My local Costco has excellent customer service. On my last visit there, I was looking for 4 items that I couldn’t find. I asked at the front desk if the items were in stock and 3 of them were. The Customer Service person then called another person to come and take me to find each item that I has asked about. Apparently there has been some rearranging done at the store. Many stores would have told me the aisle numbers to go look in and sent me only. The person who helped me find my items was very pleasant and didn’t make me feel like an imposition.

I like Costco very much. They have many products that are hard to get elsewhere and prices are usually good. The size is sometimes a problem and there are some items I would buy there if offered in a smaller amount. Easy to deal with normally. The one thing I think they could improve on is marketing decisions to cancel items that are a good seller. For example I used to buy all of our ** at Costco, but they discontinued their Kirkland brand, I now buy that item elsewhere.

Some of the items are not available the next time I'm at Costco. I wish they would tell when the item will no longer available or that is being discontinued. Still like a hot dog now and then but bring back the Polish.

I thought that I could trust in Costco to (as they advertise) look out for my best interest, boy was I wrong. In July of 2018 I purchased Delta Dental insurance from their website and then opted to use Bright Now Dental (BIG MISTAKE) in Murrieta CA on Cal Oaks which I must say they initially treated me what I perceived as fair. I needed major work done (9 Crowns + 3 Implants that I needed) so long story short they sent down the team separate from their location to examine my request of what I wanted worked on.

We usually find what we are looking for at Costco and at a fair price. There are several items we only buy at Costco. Their price is not always the lowest but the quality is always very high. Parking can be a problem and often there are not sufficient checkouts open to handle the number of people.

Costco is a good store for bulk items and they have many items that are worth buying such as patio furniture/outdoor items. If something isn't right they will make it right without any hassles. Pleasant to shop there.

I always loved Costco and they have great customer service. I find myself shopping less there because they tend to now carry many organic products... which equates to higher prices. It seems they want to be a 'Whole Foods' warehousing shopping experience. Not everyone is into that.

Costco is great until they start shifting products around and then you find out you passed an item on your list and now you have to fight your way back to it. I also don’t like when they stop carrying a popular item.

I like that you can try many different foods before you buy them. Produce is all wise fresh. Price is good too. Staff are friendly and their restaurant food is amazing and good price. Very clean bathroom, and the rest of the store is clean too.

The products available to sample in the store make it worth the trip. The demonstrators are knowledgeable about what they are promoting and can tell you where to find the item in the store and the price.

Well it all started With me wanting to use two different methods of payment. I told the cashier I wanted 7 item in one card and the rest on the other because I was only able to spend a specific amount and she instead charged half of the amount on one card and half on the other when I had specifically said only this items on the card. I let it go but today when I try paying with two methods of payment I was told I wasn't able to. That I can only get a subtotal and not two separate transactions. Not only was I told that, but the way the cashier was talking to me was just rude. I understand that they have long day and dealing with customers is not always pleasant, but it's your job actless be nice about it. There's no need to be rude. Especially if the customer is not being rude.

Can't say anything bad just the lack of parking space in our location, it is a mess. It will take me about 10 or more munites before I can find a spot to park same thing with loading and unloading. I also wish they can keep some of the items that I usually buy, they always have different ones or otherwise they are out of stock.

Costco is such an easy way to grocery shop, especially if you still have children. There are great prices for dog food or snacks but cat food is one size fits all. I wish they would add more checkers. I live in a desert town and if it’s any day, except weekdays in the am I get crushed by all the people. Those carts don’t have breaks on them. Overall the prices are usually good. Stay away from the Jewelry area! They are way expensive.

I shop at Costco at least once a month. I find it very easy to budget and buy bulk items for my family of 4 without having to emergency or impulse shop at a local supermarket. This saves me both time and money.

Not that many staff members on floor to assist with merchandising. Careful of prices as they are not that competitive and do not accept mfr coupons. It seems the eat in foods are more popular and bring in the customers. Let the consumer beware.

Has a variety of great savings and have been a member for years. I wish there were more Costco stores closer and would go shopping more often. I find new items every time I go to the store. I like to buy clothes too. I also plan my parties for friends.

The shopping experience at Costco is completely wonderful. The inventory hardly ever is in question, with the exception of blueberries during the prime months. The quality and variety of all products is just about so interesting that you may just get something you need but not expect to find. The prices are way beyond reasonable and cannot be compared to even some of the online giants. You have to just avoid buying too much bulk when there is a minimal amount of people in the household.

Provided we have use for the large quantities sold, Costco is our favorite store. They sell well-priced, high quality products, stand behind everything they sell and readily refund or exchange for any logical reason.

Costco has been a favorite for over 20 years. The chain does save me money and I use a lot of their store branded products with success. There is money to be saved by sticking with the Kirkland brand of many available products.

The annual membership cost does not equal the the price of items nor shopping there for a single person. Although there have been some buys online, the time needed for going to the nearest Costco store and the cost for bringing the items home via taxi or car service negates any price advantage. In addition, the local Costco store does not have wine and is not in a good shopping mall.

The products are generally good quality at a fair price. Products are easy to find/see and place in cart. The layout has wide aisles and the checkouts are quick/efficient conducive to large crowds.

Two weeks ago we went in the store from Biscayne Boulevard in Miami. At the entrance we were stop for a very rude and unfriendly worker and he didn’t let us coming inside because we have our Chihuahua dog with us. We have a emotional support dog letter identification with all the information that they need. He didn’t bother to take time to explain the reason. We ask for the manager then he came and show us the notice that they have. They only accept services dogs. They don’t even consider the emotional support dogs. This is a very bad experience that me and my wife have shame on you. Costco we use to buy our groceries all the time. We don’t recommend this place at all. My wife still have that flashing on her mind.