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Costco Reviews

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About Costco

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Costco has operated a chain of membership-only warehouse clubs since 1983. Offering a wide range of products, including groceries, electronics, furniture and apparel, the company provides members with exclusive access to discounted goods and services.

Visit www.costco.com
Pros
  • Great value for bulk purchases
  • High quality of products
  • Friendly and helpful staff
Cons
  • Long wait times at checkout
  • Delivery issues with third-party services

Costco Reviews

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    Page 6 Reviews 527 - 677
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 15, 2020

    We have been an Executive Member at Costco for almost 20 years. We have always purchased from a couple of local Costco stores without problems. Because of the recent pandemic, we have been buying online from Costco, Amazon, Target, Home Depot, and elsewhere. I placed 4 orders with Costco for 2 addresses over two weeks ago, and I was offered 2-day shipping. This was over 2 weeks ago and only 1 order has arrived, and it came with mistakes. We have received emails saying the other 3 orders have been partially or fully shipped... only to receive later emails telling us that they have not shipped. We have been charged, for NOTHING so far.

    I was #156 in the queue last week to speak with an agent on the internet. Over an hour later I was told that she knew nothing more than I did, and I could not cancel my orders. In the future I will NEVER EVER buy anything online at Costco again. Target, Home Depot, and Amazon all performed FAR better. I know the pandemic is causing businesses problems... but I think Costco should not make promises that they are TOTALLY unable to keep!

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    Reviewed April 14, 2020

    Sanitizing behind every customer. I deliver gas to the Livonia MI Costco. I am not a customer. But they are the only store literally wiping their pumps down behind every customer. They deserve a gold star for your safety against fighting the viruses.

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    PriceStaffRates

    Reviewed April 14, 2020

    No markup price. True value based on diamond jewelry certification so it was very good deal. Despite limited selection but they have sufficient jewelry categories for me to pick and purchase. Staff was very coordinate with me.

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    Customer ServiceSales & MarketingOnline & AppStaffBilling

    Reviewed April 7, 2020

    I purchased a membership today because website indicated all 14 items (essential and nonessential) that I needed were available. Five minutes after puchasing the membership, I attempted to order same items and heaven behold, they were no longer available. So I played along and selected other items and they were not available either in my zip code. None! I called customer service and have been on hold since 9 am. I keep getting placed on hold and then disconnected. It is now 5:52 pm.

    I even tried chat customer assistance. This was even worse. I got a rep named Niki who put me back in queue for another 59 mins. So I started another chat, got a Rep named Brianna who said, "you need to go to warehouse to cancel." I said, "Why, it's covid lockdown and your website does not say that?" She was rude and said, "Sorry, can't help you with that". I said, "I am going to dispute with my credit card and put this information on a review so others don't get scammed" and she said, "fine, goodbye". As long as I live, me nor my family will shop at Costco.

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    Customer Service

    Reviewed March 27, 2020

    Went to the new COSTCO in Ridgeland, MS today to join up AND purchase a few items. I only brought one check with me. Joshua and his asst at customer service went above and beyond to get me fixed up. THANK YOU. Great job.

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    Verified purchase
    CoveragePriceStaff

    Reviewed March 24, 2020

    I have been a Costco member for nearly 25 years. I have always loved Costco and shopped there regularly. I am an Executive Member. I never expected to be treated the way I have this week. I purchased a $3000 TV in 2017 and was convinced to purchase the extended warranty as well as open up a Citi Card through Costco that day as reassurance that the TV would be covered 100% for years to come. Yesterday I discovered that Costco, a wholesale business, is better at salesmanship than wholesale, because they sold me worthless tripe. My TV I was so proud of had an issue where it would turn off and turn off at random.

    This began months ago, and looking back I wish I had had reported it when it first started. As it was, I did not, since the TV is large and mounted to the wall, I chose to simply push the button and turn it back off or on as the occasion arose. This weekend I discovered a discolored spot on the TV and reported it to SquareTrade, the “extended warranty” company sold to me by Costco. They requested several photos and in the end told me that even though the warranty was for mechanical problems/ failure and even if the tv turning off and on by itself was a mechanical failure, the fact that there was burn in on the TV (even if this had been CAUSED by the TV turning on by itself and having a an image on the TV overnight or while we were out of town) the fact that it RESULTED in burn in cancelled the warranty. They were useless and you can find their review on Consumer Reports as well.

    I reached out to Costco and to Costco Concierge service to explain the situation to them and to appeal to them as a member since 1996. They declined to help me. During these difficult times of COVID19 when I am stuck in my home it is all the more frustrating when I stare at the $3000 PLUS $100 “warranty” mounted to my wall. Costco is most famous for selling and running out of toilet paper currently. I cannot think of a better metaphor for the way they have treated me and the way they have sold me disposable, overpriced items that would be better off flushed down the toilet. I work for a REPUTABLE company who takes care of its long time members and am proud to do so. The fact that Costco does not value its long time members like this is a huge disappointment and I will never recommend them again to anyone as long as this issue remains.

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    Customer ServiceCoveragePriceRates

    Reviewed March 24, 2020

    Costco talks a good tune but most of it is fake. I got a quote for auto insurance and the premium quoted to me was twice what I am paying now for the same coverage, at $3,789 every six months, ridiculous! I have a clean driving record for 20+ years and one accident in 20 years where the total damage to both cars was $1,262?! This is price gouging (I am 75 years old) and not what you would expect from a company like Costco. Many of the products that they sell are much cheaper elsewhere and you have to pay them to shop with them and then, pay more for the same thing, crazy (great marketing however)!!

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    Staff

    Reviewed March 20, 2020

    Do yourself a favor and do not order from Costco right now. I completely understand we are in trying times right now, but did you know that Costco does not fill online orders, nor put the product aside for the orders? It is outsource through a private company. The locations in which the product is being pulled... Store Managers or personnel have no idea of what is going out, nor delivery operations. I put together an order, which did not include toilet paper or paper towels to be filled and delivered, which would take 6 days. Two days after ordering I had checked on the order, paper towels and toilet paper could now be added. Delivery day has arrived and now half of the items I ordered are not available and was told only 40 customers would receive their total order. I have a separate order being delivered to my young sons out of state and I will now be canceling that order. I no longer trust Costco.

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    Customer ServicePriceStaffRates

    Reviewed March 19, 2020

    Costco employees work efficiently with a pretty good attitude to keep Costco in running order. The variety is amazing and I really like all of the organic selection. My favorite part is there is never a hassle with returns. Ever! The optical department has great optometrists. I've bought many pairs at Costco and they've always been ready on time. The electronics, jewelry and aisles of great home items. Vitamix, vacuums, scales, cookware, bedding. Beautiful cakes and wines. Always get a cooked chicken to eat. Beautiful beautiful choices of flowers for an unbeatable freshness and price. There's a tire center to get new tires put on while you shop.

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    PricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed March 19, 2020

    Love the the food tasters, Gas prices, most products & most employees! The waiting lines are crazy sometimes! The pay for food service employees seem to be overworked & as a result sometimes seem to be unwarrantedly hostile towards customers! Keeping in mind- then there are the other patrons! We all know who they are!!! Also they're most probably the reason for most of the disgruntle employees!!!

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    PricePunctuality & SpeedStaffRatesValue

    Reviewed March 18, 2020

    Costco is a much better shopping experience than their competitors. Their employees are consistently friendly and seem genuinely happy. Products are great quality and prices are reasonable. I've never waited in line more than 15 minutes, even when the store is busy. Food at the cafe is a great value.

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    PriceRates

    Reviewed March 17, 2020

    I have been going to Costco about 40 yrs. Love everything about this store. The prescription prices are the best. I get my prescription eye glasses there as well. As far as electronics, Costco gives you 3 yrs in addition to the manufacturer's warranty. If not satisfied with the product, there is a no question asked when returning. By far Costco is the best of the best.

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    Sales & MarketingPriceRatesValue

    Reviewed March 16, 2020

    Store has good value. Would like to see the samples given away on sale in the store. Gas is the best price. Better than Sam's. I would like to see more places to return shopping carts in parking lot. Although somewhat limited, the new store in Dallas is a lot more convenient to Park Cities.

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    PriceRatesValue

    Reviewed March 16, 2020

    Although I'm not happy about constant increases in membership there are still some great values with Kirkland products. Their gas prices are consistently the lowest around. But my membership was about to expire last month and I didn't want to drive 4 hours to the nearest store warehouse. That's when a light bulb came on; I'll try ordering online! Not only was I able to order items I couldn't find locally, my order arrived in 2 days! When I have the money again I will probably renew my membership; unless membership fees go up again. :(

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    PriceRates

    Reviewed March 15, 2020

    Consistently low prices. Foods are very good quality and a cut above our local food chains. Not pleased with a featured clothes drier. Good price, but no stock. Bought our 2nd Costco laptop last month. Will let you know about tech support.

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    Customer ServicePriceStaffRates

    Reviewed March 15, 2020

    Best price merchandise, products are of good quality, sell with customers service and return warranty. No hassle return and helpful e-commerce support who answer questions properly and have knowledge and experience

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    Staff

    Reviewed March 14, 2020

    Costco online is amazing, a lot of variety and different items. If the product does not meet your expectations they will take it back no questions asked. I simply return to any locale store. Bigger items that get delivered can be more challenging as they are more difficult to get back to the store but all in all a great place to shop

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    PriceStaffRates

    Reviewed March 13, 2020

    Good service, good products, excellent travel service - rental cars especially. Good prices as well. You cannot go wrong here - this is a well oiled machine. Management takes care of customers as well and try to make things right.

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    Customer ServicePriceStaffRates

    Reviewed March 12, 2020

    Costco allows me to touch, smell, and taste the products before I purchase them. The aforementioned plus the price and return policy makes the chain one of the best on the market. The other choices are excellent however Costco gives you the best for the price.

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    PriceStaffRates

    Reviewed March 12, 2020

    In Costco you can get good quality of products which is very essential when you purchase things for your own, for me it matters a lot. If you compare price of the things with any other store you can understand, you are getting good products in cheaper price. In clothing section I feel they should keep many variety not limited. It is worth if you spend money to Costco.

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    PricePunctuality & Speed

    Reviewed March 12, 2020

    At Costco the return policy is absolutely the best. I simply said I was not satisfied with the product and no questions asked gave me a store credit. Very nice experience. Plus they always have samples. It is well worth it. The setup they have when checking out moves pretty quickly. Overall I had a very pleasing experience with Costco.

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    Reviewed March 12, 2020

    I shop at Costco every other month. It's an hour and a half (sometimes 2 hours depending on the traffic). I buy milk (like their container), eggs (are fresh), paper goods, e.g. napkins, toilet paper, paper towels and tissues. Bananas, lettuce, frozen shrimp, cereal boxes, reduced fat Swiss cheese, luncheon meats, yogurt, coffee, salmon, chicken, bagels, mineral water and rotisserie chicken/ribs. I also buy vitamins and toothpaste/brushes, **. I buy dishwashing detergent and laundry detergent. I buy 50 lbs bag of rice (at business center). Also at center I buy lobster tails, oxtail, roast beef, nice steaks (for special occasions).

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    PricePunctuality & SpeedStaff

    Reviewed March 11, 2020

    Love the Costco Kirkland brand! Quality and value, unlike other grocery store brands! Love Kirkland EVOO, tuna, and cashews! Also love the quick checkout with supportive staff! And, the free samples are the best and worth my trip of one hour plus!

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    PriceStaffRates

    Reviewed March 11, 2020

    Low prices on a variety of items and friendly, helpful employees which indicates that they are well treated. Return policies are so lenient that some people abuse them which is unfortunate. The only downside is that inventory is inconsistent. Often disappointed when they discontinue item I like to buy there.

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    PriceStaffRates

    Reviewed March 11, 2020

    Very friendly and helpful employees. The gas prices are terrific. Love the assortment of organic products at affordable prices. Their own Kirkland brands are very superior in quality; if disappointed, their return policy is very lenient. Love Costco!!

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    PriceRates

    Reviewed March 11, 2020

    This is the best affordable place. I buy my baby formulas from Costco and diapers at a very low price compared to other stores. I can also find tons of deal online so I don't really have to visit the store.

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    CoveragePriceStaffRates

    Reviewed March 10, 2020

    Costco carries high quality products at a reasonable price especially over-the-counter medications, fruit, salads and baked products apart from having an excellent food court with extremely low prices and rotisserie chicken which is used by us as a base for many meals. They also carry the latest home products from LED bulbs to stainless steel trash cans. There is also a big saving in gas especially premium fuel which covers the membership cost.

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    PriceStaffRates

    Reviewed March 10, 2020

    At Costco, I find almost everything I need. They carry a lot of organic and healthy options for people who are health conscious. And the best part is the quality products we get from Costco for an amazing price!!!

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    Sales & MarketingPriceRates

    Reviewed March 10, 2020

    Costco has the most unique items for purchase. One time I bought freeze pop martinis and another time, pajamas for my son. All at a discount price. Outside they have the best hot dogs too. You can get a hot dog and drink for $2.

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    PriceRates

    Reviewed March 10, 2020

    Costco is a store that gives you choices, but those are limited to 3 or 4 in each separate group...which is fine with me. The price is not as low as many would like but the prices are usually acceptable. I am guessing that the store reduces the amount being saved for the customer is probably 25% off their normal/regular price. There are good buys there most of the time that I am interested in..but not always. It is always packed with others looking for the savings they can make last a little longer.

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    PriceRates

    Reviewed March 9, 2020

    Love shopping at Costco - the merchandise changes all the time, so you never know what you will find. They stay on top of latest trends, so you can get some great KETO products like Almond Flour and Monk Fruit Sweetener, at a fraction of the price. All the food carts with samples make the shopping experience more relaxing and fun, and a great way to try something new.

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    PricePunctuality & Speed

    Reviewed March 9, 2020

    Membership is worth the cost and we typically find items we always need and use, whether it be dry or frozen food, fruits, pasta, household products, detergents, electronics, software and clothing. Frequently will also catch a quick bite to eat while there.

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    Reviewed March 8, 2020

    Our local Costco is carrying more and more organic foods, which is great, but they still also carry pollinator-killing Round-up which threatens our entire food supply! Because of that I sometimes think about where else is should do my shopping.

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    PriceStaffRates

    Reviewed March 8, 2020

    Always the best buy availability and products. Cannot go any place else and get the same thing at such a price. Always great employee help and Curtis cannot find a better place. Great samples of products offered. Usually no limit for purchase. All around a great place.

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    Refunds & PayoutsValue

    Reviewed March 8, 2020

    Costco consistently carries high quality items, a large variety and at good values. They stand behind their products and do not hassle you on refunds if needed. We go to Costco for all our staples as well as food, pet supplies, liqueur, cheeses, vegetables and pharmacy items.

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    Staff

    Reviewed March 8, 2020

    Costco is my “go-to” store. Their employees are kind and helpful. I’m always awestruck by how polite everyone is. I have only purchased at stores - never online. Probably the only place I’ve seen some lacking was at their pharmacy but that might be because it’s SO busy. I stopped using the pharmacy because of this. But the rest of the store is top notch. Wanna talk about meat? They have THE most diverse selections of any store. And butchers are right there to answer all types of questions.

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    Customer ServicePriceStaffRates

    Reviewed March 7, 2020

    The associates who work at Costco have great attitude and are always willing to go out of the way to help the customers. The prices of all the items are really low compared to other retail stores. I love their return policy. Almost no questions asked while returning a product with which one is not satisfied.

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    PricePunctuality & SpeedRates

    Reviewed March 7, 2020

    Their prices are good, and I can find a lot of things that I generally buy. Also their food products are fresh and good. And they have a large assortment; and it's nice to have a pharmacy where we can get prescriptions, and supplements. I also like the deli. They are prompt in sending things that we order online and they have free shipping; and they are good about accepting returns, at their store. They even offer vacation trips. I plan to keep shopping at Costco and I am a very satisfied customer, and I recommend this store to anyone.

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    Staff

    Reviewed March 7, 2020

    Their delivery service is fantastic. Polite young men, very knowledgeable at what they were doing. Got here when they said in advance.

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    Customer ServiceStaff

    Reviewed March 7, 2020

    Can shop with confidence and guaranteed satisfaction on all products, even floral. Customer service is tops, courteous and efficient. Made my last car purchase using Costco’s auto programs. It’s my go to place to shop.

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    Customer ServicePunctuality & SpeedOnline & AppHonesty & Transparency

    Reviewed March 6, 2020

    I love Costco and have always shopped at the local stores. However, I chose to order an 82" TV from Costco.com because the anticipated delivery date the website gave me was March 5th (I placed the order on March 2nd). I live 2 miles away from the local Costco, but figured I could wait 2 extra days to have them bring it to my house. I never heard anymore from Costco so I waited around the house on March 5th but no one showed up. I contacted Costco's customer service dept who told me I would need to call the third-party delivery company. I called them and they said they were waiting on receipt of the tv and they would call me when it came in so we could schedule a delivery date.

    Lo and behold, I received a text from CEVA Logistics on March 6th, who said they have my tv. I asked them how soon and they just gave me a March 13th delivery date because it is in their Chicago warehouse (I am in Ohio). So, by ordering the tv online I added an additional 11 days to the process. If I would of had any idea that the lead time was that long, I would of made the 2 mile ride to Costco and picked it up myself.

    Bottom Line: Do not be mislead by a system generated delivery date when ordering from Costco online. They do not ship your product out of the local store so be ready for an extended lead time while your item goes thru their logistics processes. THIS IS VERY MISLEADING. I will never order from their website....Amazon Prime will be my sole internet supplier.

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    PricePunctuality & SpeedStaffRates

    Reviewed March 6, 2020

    Like the layout of the stores, basically uncluttered like some other big box stores. Though one should check pricing, many items are priced competitively and food items are of excellent quality. Check-out is reasonably fast, employees courteous and helpful. Parking is painless and stalls are extra wide so no parking lot dents in your vehicle.

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    Sales & MarketingPricePunctuality & SpeedRefunds & PayoutsRates

    Reviewed March 6, 2020

    I was surprised that the discounted business gifts cards such as Jamba juice, Starbucks, cold stone, etc... that were available the past few years were no longer available, beside See's candy. Also the gifts cards for the represented restaurants were out of the family price range if one wanted to provide gifts within affordable price range to family and friends for the holidays. Also, like everywhere else, food is getting more expensive. When purchasing big items such as rice and beans, if not consumed fast, items will occasionally produce worms within six months of purchase. So buyers should be aware of expiration dates of products. It seems at times that certain food items on sale such as juices, candy, certain nuts and other easily spoiled food sold are close to expiration dates...

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    PriceStaffRates

    Reviewed March 6, 2020

    Great, socially responsible company that saves me hundreds just on eyeglasses! Employees paid top dollar - $14 - with benefits. Drug prices cheapest in country. Just needs more vegan offerings. company presudent only makes about $300,000. One of the best companies.

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    Sales & MarketingStaff

    Reviewed March 6, 2020

    I probably spend way too much money in Costco. But knowing how to shop in the store and what to look for, can save you some bucks. I have never bought a bad steak in Costco. When we were traveling with our RV, we had bought a TV for the trailer before we left NJ. On our way south, I managed to drop it and the screen became a puzzle piece. Couldn't see it until you turned it on. I brought it back to Costco to a store located in the south. I told the truth and and advised that it was my fault. After counter sales spoke with the manager, they gave me a new TV. Costco is my store for life! Their stores are always clean and employees are always helpful. Need more stores south though. Moving to Alabama this summer!

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    PriceRates

    Reviewed March 5, 2020

    Costco buys in huge bulk, which is great for consumers because they usually have prices that no one else can match. Unfortunately, sometimes after seasons of purchasing an item for a great price, the price of that item goes up, so they will no longer carry that product. Which is unfortunate for those of us that count on buying a certain product for camps, etc, only to realize they no longer carry that item. But other than that, you can't beat Costco... in almost anything and I hear it's a great place to work.

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    Staff

    Reviewed March 5, 2020

    Their strategy of moving products around to get the shopper to stay in the store longer and buy more is counterproductive and induces frustration because there are hardly any members of staff to flag down to ask where a certain product is and can yield cancellation of membership.

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    Price

    Reviewed March 5, 2020

    Costco, a member only shop, is a great place to shop when you need larger pack sizes. Unfortunately because of this value is great, but if your family cant consume it, you throw products away as they expire. We love the tasting /sampling as it gives you the chance to try the prod before bulk purchase. Ready made product like pastas, pizzas, chicken and wraps are all great.

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    PriceRates

    Reviewed March 5, 2020

    Costco has a great return policy. My wife shops there with confident. If there is any issue with products, Costco will take it back without any hassle. Prices are very competitive. Only issue, sometimes we get used to a product line and Costco after some period, they stop.

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    Staff

    Reviewed March 5, 2020

    Costco offers items in bulk which saves money but it's almost impossible to leave Costco without spending at least $200 each time. Not all Costco carry the same items. Workers are friendly, most of them.

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    Customer ServiceStaff

    Reviewed March 5, 2020

    There is no comparison between COSTCO and other warehouse stores. In fact, I dropped my membership in the other warehouse club available in Baton Rouge. The main reason is the attitude and friendliness of the staff. They help in unloading my shopping cart, ask if I need a box, put the items back in the cart. Everyone has a smile on their faces.

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    Sales & MarketingPricePunctuality & SpeedStaffRatesFollow-Through

    Reviewed March 4, 2020

    Very friendly staff. Not an endless variety of brands, but good quality seems to be a hallmark. Well priced. Parking is free but sometimes a bit crowded. No-fuss returns. Online purchases have always been as advertised. Prompt delivery.

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    Staff

    Reviewed March 4, 2020

    Shopping at Costco gives you tons of product choices and high quality items. The stores are always clean, well organized, items are properly displayed. Staff is always cordial, helpful, and knowledgeable. I always find high end products and the Kirkland brand is excellent. My only negative is not enough Costco stores in my area.

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    MaintenanceStaffValue

    Reviewed March 4, 2020

    Always helpful & courteous staff, the items sold are of excellent quality right from socks to underwear to the umpteen food choices. If an item is defective, returns are a breeze. Friends from overseas ask us to bring socks they had purchased years ago from Costco because they were long lasting & of excellent quality. Their soups & desserts are delicious & probably the best value you can get anywhere.

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    Staff

    Reviewed March 4, 2020

    Costco is forthright and guarantees your purchases. I go to them for ease, quality, and promptness. Life is short, time is money! Costco understands that. They will always have my business as long as they keep doing what they're doing!

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    Staff

    Reviewed March 4, 2020

    I always enjoy shopping at Costco. I appreciate the wide spaces& aisles, good lighting & helpful staff. I do wish there was more variety but that’s pretty typical of big box stores. I particularly love their coffee!

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    Staff

    Reviewed March 4, 2020

    I like Costco for the quality of products they sell. If I had one complaint that would be, if you find something you like, it may not be there when you go back. I have had that happen several times. Most of the staff I have encountered have been helpful.

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    Staff

    Reviewed March 4, 2020

    The staff is very courteous, their selection is good. Costco is also our go-to store when we're entertaining family and/or friends. We will check Costco first whenever we make a big purchase (tires, furniture, etc.).

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    Value

    Reviewed March 3, 2020

    I have found that the fresh produce and food items last a lot longer than purchasing from local grocery. This includes lunch meats. Also great value on wine, clothing and food items purchase for parties and daily use.

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    PriceRatesValue

    Reviewed March 3, 2020

    I love Costco because they have great prices on foods in bulk and also great quality foods and electronics. On top of all these benefits, they offer a rebate on Gas and assurance on 90 day returns for anything in the store. They stand by their name in providing great value and service.

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    Sales & MarketingStaff

    Reviewed March 3, 2020

    I love shopping at Costco because everything is always fresh and the larger sizes work well for my wonderful big family. I especially like the fresh, already or prepared, foods for days when cooking dinner is just not possible. The clothes are also a great bonus, since they are always good quality. The sales at Costco always make me smile. We always enjoy a slice of pizza from the food court and we take a whole pie home to cook too! Above all, the Costco employees are pleasant, helpful and always willing to help with anything we need. Costco is a favorite place to shop for my family.

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    PriceRates

    Reviewed March 3, 2020

    There is so much there from bulk to gourmet. Great produce, remarkable wine and liquor selection, things for the office and home, and unbeatable prices. And, I can get a great hotdog and drink for less than two bucks, a tradition with my son. I always come away with more than I needed. And it is fun tasting the samples in the aisles. I really enjoy shopping at Costco.

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    PriceStaffEase of UseRates

    Reviewed March 3, 2020

    Costco is a retailer you want to deal with. They have both warehouse and online shopping. Product is pre tested for quality and prices are competitive. Return policy is second to none. Staff has always been friendly and knowledgeable on products. Warehouse hours are convenient. Online shopping even more convenient and user friendly with delivery included in the price.

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    PriceStaffRates

    Reviewed March 3, 2020

    I understand the wholesale Club mentality from the buying side as I sold Price Club and all Clubs in the 70s and 80s. I trust their judgement when purchasing any product and Costco is number one by far. I know what I went through when selling them as well when they merged with Costco. One of the few to beat WalMart/Sams!

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    Sales & MarketingPriceStaffRates

    Reviewed March 2, 2020

    I have shopped both online and in store at Costco. I have never had a problem purchasing or returning. The store associates are ready to help when in the store and online with the chat. I appreciate that Costco wants to make things right that are not to my satisfaction. But, even with big clubs, you have to know price. Not everything is the best price. Coupons, brand and store sales sometimes make a better price elsewhere. Products are always fresh at Costco. I like their meat and fish selections as well.

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    CoveragePriceRates

    Reviewed March 2, 2020

    COSTCO is well thought out with the shopper in mind. Great variety, easy to buy in bulk which saves money and reduces the number of shopping trips to resupply your home. They cover a wide range of products used in every home and by every family. Items are visibly marked with price so there is no guessing what something will cost you. While checkout lines can be long, they move quicker than rush hour traffic!

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    Customer ServicePriceStaffRates

    Reviewed March 2, 2020

    This is my favorite store ever! They always have items at the best price and they have an excellent return policy in case the items don't work out. Their roasted chickens are the plumpest out there and they are only $4.99 each. I also enjoy all their food samples and call it the Costco Buffet. In addition, they have delicious and very reasonably priced meals and snacks at their food counter to eat there or to go if you prefer. Additional, their gasoline prices are the best in town!

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    Refunds & PayoutsValue

    Reviewed March 2, 2020

    Great value in all items offered for purchase, fabulous warranty and return policy. You can always be assured if you don’t like your purchase, you can return it. Online or in store purchases, always satisfaction assured.

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    Punctuality & Speed

    Reviewed March 2, 2020

    I love shopping in Costco and cleaning supplies, medicines are a great buy. Just have to look at the fresh food. It goes bad quickly. I like that they have a variety of objects. Wish they carried Miller High Life 30 pack for less than 17.99.

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    Staff

    Reviewed March 2, 2020

    The quality and supply of items in CostCo is above par. The employees have been extremely helpful in guiding me to where what I’m looking for is located. The basic stock items are great too. Hope I never give up shopping at CostCo.

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    PricePunctuality & Speed

    Reviewed March 1, 2020

    Incredible savings on name brand products or activities such as Starbucks coffee, amusement parks and popular toys. Photo department and food court are affordable, convenient and reasonably fast given their popularity. I also bought my refrigerator here too!

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    Punctuality & Speed

    Reviewed March 1, 2020

    Costco is busy on the weekends, but the one I go to has great management and the lines go very quickly. My husband goes only to get the "best deal in town" - the hot dog and soda. There are many great standard items they sell and you can usually rely on the Kirkland brand for a decent product. You can find deals on furniture or school supplies, to fine jewelry to soda and my husband loves to taste test all the foods offered. It's a good place to shop for essentials.

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    Value

    Reviewed March 1, 2020

    No other store like Costco. Best value. Best quality on produce and more. They have mostly everything I need. I enjoy sampling the food samples. I hardly ever need to go to the grocery store. There is a Costco nearby.

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    Contract & TermsPunctuality & Speed

    Reviewed March 1, 2020

    Costco has a good arrangement inside and the variety of samples is always attractive. Often it is too crowded, inside and in parking. Checkout lines are moved fairly fast. Automobile gas is always the cheapest around. Must purchase large volumes of a product, but either store or freeze works. Pet products are quality and a value; same for laundry and paper products.

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    PriceRates

    Reviewed March 1, 2020

    There are a lot of products to choose, the prices are good but some of the products for example salsa, another big box store, has a much better taste and it last longer. In some of the store branches, it is very hard to find parking because it is always full; sometimes it is hard to find a cart.

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    PriceStaffRates

    Reviewed Feb. 29, 2020

    Good selection of products that are priced right. The gas bar saves a lot of money but it is often busy so taking advantage of hours when the store is closed is great. They have an excellent return policy so easy when you change your mind on an item. Their store hours are good.

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    PriceRatesValue

    Reviewed Feb. 29, 2020

    This store provides a great assortment of merchandise, usually at better prices than you can get at retail. There are some exceptions, so you need to do your homework. The merchandise varies depending on the season. In general their fruits and vegetables are very fresh and a good value.

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    Customer ServicePriceStaffRates

    Reviewed Feb. 29, 2020

    They have a diverse selection of products and services at a reasonable prices, great customer service. The optical shop and pharmacy is outstanding. Just bought new glasses there and they are beautiful.

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    Sales & Marketing

    Reviewed Feb. 29, 2020

    Costco is very easy to work with especially if an item has to be returned for any reason. All of their items that they have for sale in their store are of the highest quality. I highly recommend Costco. Plus they have screaming deals on their chickens and hot dogs!

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    Maintenance

    Reviewed Feb. 28, 2020

    Boxes that were used for delivery were damaged, broken, and dirty. 3 items in the boxes were damaged or opened. I have been a customer for over 20 years and will now seek out other retailers. This is my second delivery from Costco and my last.

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    Sales & MarketingPriceRates

    Reviewed Feb. 28, 2020

    I donate to a Youngmen's home and am in Costco at least 4 days a week. I always look for savings and products these youngmen will enjoy. I am always pleased by the selections offered by Costco. Each month a coupon book is mailed out that offers selected items at a an additionial discounted price. This is great for me as I look for all savings possible. There are always a great deal of items in the Costco coupon book that I am able to purchase for this home at an additional savings to me. This is by far my favorite place to shop!!! I love donating to this youngmen's home and the more I can save the more I am able to donate. I have now been donating to this youngmen's home for 3 1/2 years. I love being able to provide some of the small pleasures enjoyed by the youngmen residing at this home.

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    Price

    Reviewed Feb. 28, 2020

    I appreciate that returns are hassle free and this includes everything from small items to large costly ones. It's unfortunate that they don't have dressing rooms to try on clothing items but I suppose with the business they do that these rooms would never be empty. I found that a lot of women's pants tend to run short in length for me.

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    Staff

    Reviewed Feb. 28, 2020

    The aisles always have boxes or skids in the way which inconveniences customers and these boxes or skids are at the end of the aisles as well. There are never enough staff members on the floor to answer questions. There are most that are doing their job but others just stand around and chattering amongst themselves.

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    PricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Feb. 28, 2020

    The good: Can find items cheaper than most places, especially- gas, food items, and clothes. Outdoor fast food is cheap. The return/refund policy is the best. Workers are helpful. The bad: sometimes it's too crowded, often items are out of stock, parking is tight, the charging station for EV doesn't work.

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    PriceRates

    Reviewed Feb. 28, 2020

    In going to Costco's, they always seem to have all registers open. I have been in Sam's when there was only one register open. Don't expect older people esp. to want to check out their own groceries! Great job Costco. Great prices and great selection of merchandise!

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    Reviewed Feb. 27, 2020

    Costco is my "go-to" store for everything. Why drive around from store to store when one stop does it? Costco meets the need of the entire family. I've been shopping at Costco for years, and will continue to do.

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    PriceRates

    Reviewed Feb. 27, 2020

    I shop at Costco (membership required) because of the low price and bulk options they have on items. They have a wide variety of household items at the best deals available. Before I shop elsewhere, I check if Costco has it first. The parking is also great at every Costco.

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    Price

    Reviewed Feb. 27, 2020

    For families Costco can be a great deal, but for a smaller family with 2-3 people it really isn't as cost effective. There are only a few items that we purchase there. Since we moved to Mass. the distance to get there only gets us there a few times a year.

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    Punctuality & SpeedStaff

    Reviewed Feb. 27, 2020

    Costco is hands down the best wholesale club you will find! They offer amazing products with great deals that change monthly in their deals and offerings. From family lunch favorites, to exotic products you won’t find elsewhere, Costco serves its customers the very best. The employees are always helpful, speedy in their service and provide a great shopping experience. I love that I can complete multiple tasks in one store, including car services, optical, jewelry shopping, electronics and so much more. Costco is my one stop shop where I know I will find quality items that my household loves!

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    Sales & MarketingStaff

    Reviewed Feb. 27, 2020

    A couple thoughts I have: Add more checkouts. Stores are very good about staffing the register but more registers are needed in every store I have been in. Give customers the option of self check outs. I’m single and also maintain a Sams Club membership due to the fact that some of the quantities you have to buy are too much for a single person. An example is the fresh fruits and vegetables. You carry an item for 6 months or so. We grow to love it and then it’s gone. Never to be seen again. Maybe you could move items to online sales after you take them out of stores. Acai berry yogurt is good but why did you remove the chocolate? Buy larger dispensing machines so you can bring back the chocolate yogurt at the lunch counter.

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    PriceRates

    Reviewed Feb. 27, 2020

    Costco is just a pleasant place to shop, New products can be found just about every time I go to Costco. Very clean, good prices. Good overall atmosphere. Wish though they would bring back the fresh onion rolls they used to bake quite a while ago along with more artisan bread varieties in bakery department.

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    Value

    Reviewed Feb. 27, 2020

    We have been Executive members for 20 years, and always receive enough rewards from year-long purchases to pay the annual membership fee. Great value for fresh produce, fresh baked goods, fresh meats, and all sorts of top quality goods!

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    Staff

    Reviewed Feb. 26, 2020

    The entire store is open, well lit and staff are very helpful overall. Great return policy without hassles. There is a variety of goods you can buy in large quantity and a lot in store specials. The food area is great after shopping.

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    Sales & MarketingPricePunctuality & Speed

    Reviewed Feb. 26, 2020

    Basics: Optics, pharmacist, hearing aid, Tire service, Food Court and gas are surrounding accessories. I’m on a mission at Costco. Bulk food, extra large produce and quality items. Always Kitchen necessities, bathroom accessories and new inventory every month. It's a serious store for serious shoppers. Camping gear is solid, sports array is premium. My most favorite sales are their seasonal Sales and furnitures worth waiting for. Can’t go wrong with dry goods for that last minute party or family gathering. Take the leap and take your time. It's not overwhelming but you're sure to find what you need and the cost is absolutely perfect every time.

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    Refunds & Payouts

    Reviewed Feb. 26, 2020

    I will say this about shopping at Costco. You can always depend on the quality of the merchandise. The store stands behind its products too. If something I purchase is not right they refund or exchange without complaint. The food items in particular are high quality.

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    PriceStaffRates

    Reviewed Feb. 26, 2020

    It's a very nice experience to go to COSTCO shopping. I am always very happy to go to COSTCO because I always find many good things to buy at a very good price and very helpful, or if edible, very delicious. Sometimes I feel kind of disappointed because I want to repeat a purchase of something, and they don't have it anymore.

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    Sales & MarketingPriceRates

    Reviewed Feb. 26, 2020

    Not worth the cost to maintain a membership. Prices are not much better than online sale prices and the nearest warehouse store is more than 50 miles away. I will not be renewing my membership when it expires.

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    PriceRates

    Reviewed Feb. 26, 2020

    Costco is my one stop shop. They carry everything you could need. From milk to winter boots. Love when they clearance out of he clothing—— way below normal prices. I also believe their meat is the best around. Love Costco.

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    PriceStaffRates

    Reviewed Feb. 26, 2020

    I have been a loyal customer for quite a few years. They are always helpful and friendly. You can tell everyone there loves their job. Everything they carry is of great quality. Their fruit and vegetables are fresh and delicious. Their meat and seafood is amazing and you can't beat the prices. I actually get excited to shop there. You never know what you will find. And best of all they stand behind everything they sell. I love love love Costco.

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    Price

    Reviewed Feb. 25, 2020

    Costco is AWESOME! Love to shop there. As a single retiree, large quantities would seem irrelevant - but things I use often and that keep well (such as Coach’s Oats oatmeal, coconut oil, avocado oil, wine, canned tuna, nuts, protein bars, Emergen-c) are worth investing in. You save a TON of money! And the roasted chickens are a HUGE value, not to mention gasoline and propane refills for so much less $. A+++ on this one!

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    Customer ServicePriceRates

    Reviewed Feb. 25, 2020

    Gas purchase is the perk! It has the best price per gallons in the city. Now, for the needed improvements - Costco that I visit has a separate wine store. Carrying only the major brands, selection is limited and savings are not much. Same for the groceries - fruits and veggies sold are good quality but the quantity is pretty big. I end up throwing away about 20% at the end because I can not eat them all. If you have a big family this shouldn't matter, but for me I wish the quantity smaller so that I could save 20% on price and not throw them away. Meat section is top notch. However, you will pay the market price. I don't think you will save any money here, but the quality of meat make up for it.

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    Reviewed Feb. 25, 2020

    I really enjoy shopping at Costco. The ever changing merchandise makes going there like a shopper's adventure. Although it’s considered a “Big Box Store”, not everything there is multi-packs and giant size products, but the variety is really great. The food samples are really great especially when searching for that last item on your shopping list.

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    PriceStaffRatesValue

    Reviewed Feb. 25, 2020

    The thing I am not most enthused about is that they keep changing where certain items are. I know why this is-- so you pass by other items you buy, on impulse, or after brief consideration. I am not the craziest about Red Meat, due to LDL (Low-Density Lipids, or "Bad" Cholesterol). I once was hungry for a steak; in order to buy a single steak, at Costco, I had to buy seven along to go with it. Regardless, I think Costco is a good value-- its staff is courteous, helpful and friendly; its prices are low (and fair) and many problems that it faces are dealt with immediately.

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    Customer ServicePriceRates

    Reviewed Feb. 25, 2020

    Love the return Policy. Just cant beat it, the prices are always great. Customer service is always there to serve. What a great place to shop!! You cant beat the lunches you can get there. For 150 you get a hot dog and soda. There are so many lunch specials like a large pizza for 10.

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    PriceRates

    Reviewed Feb. 24, 2020

    Good line of products. Well packaged. Generally large sizes but a lot of exceptions. They are changing their line and bringing in a lot of prepared foods - not my favorite things. They are not always the lowest price but the quality is way above average, particularly in produce.

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    PriceRates

    Reviewed Feb. 24, 2020

    Costco is the first store I go to when considering a purchase. Their prices are almost always the best. I trust COSTCO’s selection of products. I often consult Consumer Report. Costco’s selection holds. I have bought washer, dryer, freezer, Security items, light bulbs, and many other products which I have investigated over several years. Between selection, cost, quality, and additional warranties, Costco products, across their departments, are a great buy.

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    Customer ServicePriceRefunds & PayoutsStaffRates

    Reviewed Feb. 24, 2020

    We have been Costco members since 1989. We are a family of three adults and shop at Costco regularly. The choices of products is quite good as we purchase a variety of different items. The customer service in regard to price adjustments (if the item price is lowered within a month) is taken care of without hassle. Our membership works out to pay us for our loyalty as we get money back from CitiCard as well as Costco once a year. The cost of membership is way more than repaid.

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    Value

    Reviewed Feb. 24, 2020

    I am a Costco devotee. I live alone but still manage to find an excuse to go almost every week. Yes, sometimes it's just for the free samples and to browse. But that's half the fun of it: there are always new things to try. Great store, great selection, great value!

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    PriceRates

    Reviewed Feb. 24, 2020

    Costco offers a wide variety of goods at an affordable price. From clothing to fresh quality meat. What you're looking for is there. Not to mention the food samples available to bring your attention to wonderful items you weren't aware of!

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    Reviewed Feb. 24, 2020

    The products Are always good. Checkout is great with the new self checkout is so easy. The return policy is So easy and there is never a question if they will take something back. The only downside is the fact you need a membership to shop there.

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    PriceRates

    Reviewed Feb. 23, 2020

    Prices usually pretty good. The gas price is great. Variety could improve. Products come and go so it's hard to get to like something and then find out they no longer stock it. The hot dog special is incredible. Also, the tire package prices are really good. The package includes tire protection for nails and etc.

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    PriceRates

    Reviewed Feb. 23, 2020

    Where else can you get lunch for $1.50? Best specials on iPads, TVs, and so much more? Best return policies. Best gasoline prices!!! My favorite French baguettes and bagels. We've bought everything from bedding to computers to tvs to clothing to food...and lots of gasoline.

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    Sales & MarketingStaff

    Reviewed Feb. 23, 2020

    Always new food item and lots of sale items. Never a big line at the register and friendly employee. Great return policy. Can't find reason not to like this store. Thank you! I do like other stores but Costco is one of my favorite, I shop there at least once a week.

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    Customer ServicePriceStaffRates

    Reviewed Feb. 23, 2020

    Been a customer for 10 yrs, always a beautiful experience overall, excellent customer service, reasonable prices and quality products, foods and fruits products are often fresh, always a busy line at the check out tho.

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    PriceStaffRates

    Reviewed Feb. 23, 2020

    This is a very well run warehouse store. They have great prices, very good products and the people are very helpful. This is one of the few wholesale houses that treat their employees very well with a fair wage and good benefits. It definitely shows.

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    Reviewed Feb. 22, 2020

    I enjoy shopping at Costco. They carry a wide assortment of products. All of great quality. Costco stand behind their products and give you that peace of mind you cannot get everywhere you shop. It’s always a good experience each time.

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    PriceStaffRates

    Reviewed Feb. 22, 2020

    We enjoy shopping at Costco. Our location is close to home.. We can get larger quantities of product's. The prices are great for premium products. The employees are always helpful and friendly. Their returns are easy. We love our Costco!

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    Customer ServiceCoverageStaffRates

    Reviewed Feb. 22, 2020

    Costco is my favorite place to go shopping. I usually buy more than what I came for, there is always something that grabs my interest. The store has great parking, it is well lit and always very clean. The return policy is amazing, customer service is the best in the industry. Even though we are empty nesters now and thought we would drop our membership once the kids were gone, we realized we just can't. From travel deals to furniture, samples to car insurance, we love everything about Costco! We make a point of visiting one when we travel as well.

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    Value

    Reviewed Feb. 22, 2020

    I’ve been shopping at Costco for 15+ years and regardless of large family or not, I find Costco an exceptional value. I am one person and I buy all my staples at Costco and all my fresh food is organic. Great value and great return policy.

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    Staff

    Reviewed Feb. 22, 2020

    Often overcrowded, helpful staff, need more parking around the building with additional entry/exits and parking Nearer the building. Should have products with less fat/sugar options. (E.g. peanut butter & Miracle Whip).

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    PriceStaffRates

    Reviewed Feb. 21, 2020

    I love Kirkland products. Very satisfied with variety of products and price is right. Stores are clean and well stocked. Have no problem returning merchandise Stores are in convenient locations. People that work there are friendly and helpful.

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    PriceRates

    Reviewed Feb. 21, 2020

    I can really get a lot of my shopping done when I chose to shop at Costco. It is like many stores in one. I also like that I can get all my drugstore products plus prescriptions here...even your hearing checked! Their prices are fair and I like buying in larger quantities! All the fresh fruit and vegetables is where I head first. I have also found their bakery products to be the best plus an assortment of meat and cheeses very well priced!! I usually end up buying more than I actually came for and there are only two of us! Every time I go to Costco I find something new... Love to do all my Christmas shopping there!

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    Sales & MarketingRates

    Reviewed Feb. 21, 2020

    I love shopping at Costco. They have items that many other Stores don't & they always have Sales on which make it that more interesting. One can pretty much get anything you need at Costco. Plus they sometimes have little food stands where one can try a product before buying.

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    Customer ServiceStaff

    Reviewed Feb. 21, 2020

    Costco is awesome! They have a great selection including: French wines, crab legs, beers, turkey jerky and many other excellent products. They constantly have new items in their changing product line. They have great selection of foods, clothes, car parts and other accessories. Their customer service is also very solid.

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    Reviewed Feb. 20, 2020

    While Costco is known for being the place to go for bulk purchases, it's surprisingly a place we also often go to for random other things. Puffy jackets and gloves in winter. Flower bulbs in the spring. We've been surprised by the good deals on kitchen and cooking items such as measuring cups and serving dishes. So make sure you check out the non-food items for treasures you actually need and use in your life.

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    Price

    Reviewed Feb. 20, 2020

    My experiencing at Costco was first, “why buy bulk as I thought it costs more”. As I started being more opened minded, I saw that there are really good bulk deals that actually save money over a long period. Also there are a lot of good brands that are available at Costco, that aren’t available in other stores like ShopRite. Another benefit is Costco’s return policy is better than most stores where you can return items for a longer period. The samples given out at Costco is a big benefit as you can try many items out that you wouldn’t consider buying. The only drawback shopping at Costco is that they only accept Visa. Overall it’s a great place to shop at to buy many household items at bulk and non-bulk.

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    Reviewed Feb. 20, 2020

    I love the quality of the items at Costco. If something isn't just right for you, they will take it back, no questions asked. They seems to carry current items that you have just recently heard about.

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    PriceValue

    Reviewed Feb. 20, 2020

    Costco is a great place to shop with great value of money and the services it gives is also commendable, however if it includes some more items to its list it will be really appreciable. For example if it can add more feminine products like cosmetics and accessories, it’s going to be worth the cost.

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    Rates

    Reviewed Feb. 20, 2020

    Went to new Costco in Lakewood Ranch Florida...was very disappointed. Very few office supplies, no legal pads or binder clips and since store is in Florida hard to believe no solar lights. Store appeared boring, not like stores in NY. No interesting new things to consider.

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    Sales & MarketingPriceRates

    Reviewed Feb. 20, 2020

    Always a pleasant experience shopping in the clean and organized stores. The products are a great buy with member discounts and the food quality is always consistently above par. Also, the liquor and wine prices are a great deal.

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    Billing

    Reviewed Feb. 20, 2020

    Love the value. Love the cleanliness and friendliness. Love the reward check I get every year by using my Costco credit card. Also their own Kirkland brand is a very good quality with even more savings.

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    Customer ServiceSales & MarketingPriceRates

    Reviewed Feb. 19, 2020

    We recently used Costco travel to purchase a 3-day stay at the Holiday Inn in Oklahoma City (North-Quail Springs). It appeared to be a better rate than the many other hotels nearby. It turns out the wonderful breakfast advertised by Holiday Inn is not included with a Costco reservation. Holiday Inn wanted to charge us $15 a piece for their hotel style breakfast.There was no mention of "breakfast not included" on our reservation email. This eliminates the so-called discount. We could have stayed at another hotel for the same or better price with breakfast included. Double check before using Costco Travel.

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    Customer ServiceStaff

    Reviewed Feb. 19, 2020

    I constantly visit this location, pay 120 for membership and do get prescriptions from the pharmacy but the employee Sabrina definitely needs training. She argues with you to protect other customers of her race. I felt so bad. Tears was in my eyes. How I was treated. She thought it was ok for this man to call me names but yelled and screamed at me for defending myself and is still employed! I am slowly removing my prescriptions from there and have never been so humiliated and embarrassed in my life!!

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    PriceStaffRates

    Reviewed Feb. 19, 2020

    Costco is a very friendly nice place. It is also cost effective. Can find anything with reasonable price and last but not least the Delicious snack. I feel welcomed and am comfortable and the employees are very helpful. They help you load your stuff in the car.

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    Sales & MarketingPrice

    Reviewed Feb. 19, 2020

    Costco is a good buy if you buy in bulk or need the things that they have on sale and can order them online without extra shipping charges. I do not live close by my Costco, so it is not effective to shop there often.

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    PricePunctuality & SpeedRates

    Reviewed Feb. 19, 2020

    Great return policy - very good prices if you don't mind buying in bulk. Top quality meat and produce. The only drawback is sometimes items are sold out quickly and may not be brought back. A great addition is the new self check out system.

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    PriceStaffRates

    Reviewed Feb. 19, 2020

    I can find things like pickled artichokes and large packages of chicken sausage for very reasonable pricing. Also their Kirkland Tuna is outstanding and very reasonable. Service is excellent and checkout is a breeze.

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    PriceStaffEase of Use

    Reviewed Feb. 19, 2020

    Costco always has products that we need and the value of products at a reduced cost is great for families. The store is easy to navigate, clean and staff is friendly. Products are easy to find. Food is fresh.

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    Customer ServiceSales & MarketingStaffTimeliness

    Reviewed Feb. 19, 2020

    I love above all their sales policies especially their returns policy though I do make a point of returning things I have not opened. And customers service inside the store; there are several cashiers I like very much. I had one issue one time and wrote to the manager. I received an instant response and the matter was taken care of very well. It touched me greatly to see the way he cares so much about customers. I love the food and the deals, as also clothing and other stuff. I spent a lot there, too much. I would recommend it highly even for a single person, because at the end, the savings is so much.

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    Sales & MarketingStaff

    Reviewed Feb. 18, 2020

    Have an abundance of concerns but the latest is not receiving a $300 Costco card after purchasing 3 cellphones, as pledged. The salesperson immediately told us that we would receive a $300 card and never said anything about trading in any devices as a prerequisite. Costco allows a 3rd party to sell in their stores but takes no responsibility for their commissions. We came to Costco because we thought you could be trusted.

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    Customer ServicePunctuality & SpeedBilling

    Reviewed Feb. 18, 2020

    Firstly, I can't email Costco to complain - there is NO EMAIL for customers! Costco sends me US mail that tells me it's time to renew my membership. The problem is I get that mail on February 10th when in fact my membership is good until May 1st. And I don't find out how early I've renewed until after I pay. THIS MAKES ME MAD!!! Send me a bill NO MORE THAN 30 DAYS BEFORE IT IS DUE!!!! I paid another $60 membership not really aware of how long my annual membership still has. This behavior is why I quit quit doing business with some other companies. They are behaving on the shady side of ethical to try to get their customers to sign up for auto renewal.

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    Customer ServicePriceStaffRates

    Reviewed Feb. 18, 2020

    Quality goods at a fair price. Excellent customer services in store and online. Great place to shop for families trying to plan and stick to household budgets. Plenty of parking at the warehouses, well lit parking lot. Always great deals on automotive needs also. Corporate really cares about their customers.

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    PriceRates

    Reviewed Feb. 18, 2020

    Quality merchandise at great prices. Not much selection but they carry the best brands. Mark-up is under 15%. We are crazy about the produce and electronics. Skincare products on-line are well priced.

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    PriceRatesValue

    Reviewed Feb. 18, 2020

    The prices for the amount that you're forced to buy are not worth it, the storage of the product and the cost of the product are not worth it... When you purchase from a warehouse you would expect to save, but it doesn't seem so...

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    PriceRates

    Reviewed Feb. 18, 2020

    Costco is one of my favorite places to shop. Not only can you get the day to day items but all sorts of items. I love when they have special items available. The prices are reasonable and meats are always fresh.

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    Sales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Feb. 17, 2020

    I was introduced to this company by a friend. I visited this store a few times with her before I became a member. I was intrigued by the many unique items I saw in that store. The store is huge and has a large range of items being sold. The many things they sell changes between visits and some of the items are totally new to me. I've enjoyed the incredible variety of food this store has. Some of the food items have been new to me. They have people giving out samples of food or drinks. Some food I've purchased just to try something new. I've purchased clothing from the store that were sold at a price I could afford. I enjoy taking time to browse the store to look at the flowers, food, furniture, dishes, rugs, towels, clothing, books and a lot more.

    I bought some sheets for my bed. They were very different from the cotton sheets I had previously used. I really liked the new sheets better. They were more comfortable. There's also a large area near the pharmacy where there are all kinds of supplements, skin care products and other health and body care products. They often have new things for sale in the store. A good reason to browse. It's rare when I want to return something but when I have there's been no problem with the process. The checkout process takes a reasonable amount of time and often goes pretty fast. The items purchased are put in boxes. That makes easier to get the items to and in the car. There's a discount on the gasoline sold near the stores. There are also parts and such that are discounted.

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    Sales & MarketingPriceStaff

    Reviewed Feb. 17, 2020

    I love the deals at Costco. I signed up for DirecTV and got a great discount plus perks. Much better than anything from Xfinity. I love the food service area. Sometimes I go there just for that. Giant beef hot dog and a drink for $1.50, Ice cream, Churros, pizza, etc. The Costco gasoline station is my favorite. Always much cheaper than any other stations, and fuel is Tier 3 quality. Great selection of electronics, groceries, and even clothing. Also, their store brand, Kirkland, is excellent. You will find it among the top rankings in Consumer Reports for many types of items.

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    Reviewed Feb. 17, 2020

    A complete and very well run operation. Meets my needs and then some. Sometimes don't have the brand I want but I find another suitable replacement. Shopping experience sometimes hectic but they manage to get things done.

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    TechPriceRefunds & PayoutsRates

    Reviewed Feb. 17, 2020

    I shop at Costco for a lot of things and have always been very pleased. First the electronics prices and warranties are second to none and if you go back and the price is lower. They will refund you the difference no questions asked. I have comparison shopped their products on numerous occasions and they always came out ahead. Quality products also and will continue to shop there.

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    Customer Service

    Reviewed Feb. 16, 2020

    Costco has Incredible product selections,; always a great shopping experience! I was referring friends and family members to Costco from the time I first discovered it over twenty years ago! The stores, including the restrooms, are always clean and well-kept! Great customer service compared to other retail establishments.

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    Costco Company Information

    Company Name:
    Costco
    Website:
    www.costco.com