Costco Reviews

I ordered a bulky item at costco.com which according to the manufacturer's manual takes two person to deliver. Costco's delivery service used only one guy, who came to my house 3 hours later than schedule and crashed the item during the delivery, which happened to be captured by my security camera. I opened the box and found the item was broken. Called costco.com immediately to return and the nightmare started. To make a long story short, I have called Costco.com many times during more than a month, and the item is still not picked up! I have not gotten my refund either.

I probably go to our local Costco once every 3-4 weeks. Lately, I am spending lot more time to locate the items that I'm looking to buy and knew where they were located in this store. Last time when I was shopping, three items on my shopping list were relocated and to find them I had to go through many isles, it was getting frustrating and I left the store without finding and buying all of my items. Costco's strategy to confuse its customers and try to keep them longer in the store is frustrating and not helpful. I hope Costco stops relocating their store items less frequently to help its customers.

How could anybody give Costco less than 5 in every category? It's the only retail store I actually enjoy shopping. I've never bought something from them that wasn't the highest quality. The employees are helpful and happy... Wow. That's unique in today's world.

Always an enjoyable shopping experience. One stop shopping for most things with great quality and good pricing. Excellent customer service! Wish we had a store nearer to home. My husband and I go once a month and look forward to an enjoyable shopping day.

The store was clean, well organized with a variety of items. The food was fresh and priced reasonably. The store is usually very crowded but there are always plenty of registers open so there is not a long wait.

Item was sold in store $200 less than I paid online two weeks prior. I had to purchase an additional set in store three days before the online set was delivered, THEN return online set to store to get an immediate refund amount applied back to my card. We didn't even want a cash refund, would have simply preferred a store credit for the $200 difference. Either way, Costco was out the delivery fee but they had an opportunity to be out the fee with a happy customer or out the delivery fee with an unhappy customer. Their policy for not honoring the store price opted them for the unhappy customer. I will NEVER order online through Costco again! We have been long-time customers and were put through an extreme inconvenience for poor customer service. VERY DISSATISFIED!

I noticed after 3 weeks I did not get my items, so I checked online and it said canceled... Never received an email about this. So I called. The representative told me there was some incorrect info on the credit card, so I asked him why I didn't receive a notification. He cut me off and started giving me an unrelated answer, so I asked more sternly, "why did I not receive a notification that this was canceled?" He then said "If you raise your voice at me I will hang up". I then said in a somewhat stern voice (definitely controlled and not yelling, "I think you should be a little more nice to someone who is upset about purchasing goods form your store." He hung up before I finished. Worst service ever.

I just had food poisoning from eating one piece of oyster I bought from Costco. I had to go to the emergency because I couldn't stop vomiting and spent many days in pain from the stomach infection. Seriously if you can't handle seafood and its sensitive hygiene care, why would you sell it to consumers? Businesses have to be small and specialized. Seafood store/spices store/veggies store... This is how it used to be and we used to have good quality food. Now we have one corporation who wants to control everything and in the process we eat trash! Corporate greed!

I trust Costco with their decisions on carrying products and more importantly the things that we eat. I decided to use the Kirkland brand dog foods as I was told from my vet that my 4 year old lab needed to be weaned off of the food that I was feeding him. I have now tried several of their brands and he is an absolute mess. His skin has broken out in complete chaos and while I was giving him a bath this evening it almost looked like he was bleeding due to the irritation. I have four bags of their food and thinking that this needs to all be returned.

Costco carries most items which makes shopping in one spot a little easier. The prices are usually fair and not out of line. There are usually enough checkout stands available so no big waits. Very easy return policies.

Can't give a zero star, so I had to give one star. Bought a HP Envy recently form Costco.com. It freezes so frequently. Worked with Costco concierge and HP for months. Spent so many hours, in troubleshooting along with them on the call, then downloading and installing the software they ask us to reinstall. Initially they dragged it beyond 90 days, so it can't be returned. Now though it is still within a year warranty, they don't want to take it back/fix it. I think they are trying to drag it to go beyond 1 year, so they can say it is out of warranty.

COSTCO is a warehouse that unlike other retail stores you buy in volume. Most items are a bargain but you need to know your prices beforehand. COSTCO also has deals on travel packages, car rentals, Spirits, tires and gas. Competition is the key. Know your products before making purchases. On the whole a convenient place to shop.

Although I love this store for shopping you have to have a membership card to go shopping and to use it. Nice but when you are a senior and on limited income you cannot afford or be able t do this. Love you guys but the price for membership is too high for some people like us seniors to be able to afford it even though you have great deals and can save money. Come down on your price for membership so that seniors can get a great deal also.

I have been shopping at Costco so long it is hard to remember when I first joined. I will guess it has been about 15 years. I highly recommend buying all things electronic from them due to the return policy of 90 days and cheap extended warranties. Most sellers of electronics will give you a 30 day return policy, maybe, while many give you less. On most other items the return policy is a generous 6 months. What's not to love? I don't need a receipt to return an item since it is all on the computer. So nice! All stores should and can do that. They are just deliberately trying to make you jump through hoops so you don't return things. This is the main reason I shop at Costco. Without the return policies they would just fade into the pack. I hope they understand this? I think they do.

As I write this, and after researching Costco.com shopping and delivery reviews, It was so disappointing to see Costco has such a poor online shopping/shipping/delivery experience. I purchased the Samsung 82" 4K UHD QLED LCD TV Item # ‌9820065‌ $2,999.99. I paid for the White Glove Delivery and was tickled pink when we made this purchase. We received an email from Costco's third party delivery service Ceva@EAGLE1.CEVALOGISTICS.COM - The delivery was scheduled between 1pm-5pm. I took the day off work and waited. At almost 5 pm, I receive an automated call telling me the delivery was being cancelled and I would need to call to reschedule or that I would receive another call to reschedule.

Horrible shipping/delivery experience costco.com - never order things online from Costco.com. I ordered 75 inch TV during the Thanksgiving weekend, when I checked my online order number it goes to third party website CEVA with no updates...for weeks. I do not have an update on where the product is or the status of the product or a good tracking number. And Costco.com customer care cannot even locate status of the product since this was outsourced to third party. It was so disappointing to see Costco has such a poor online shopping/shipping/delivery experience.

I purchased a package of Samsung appliances from Costco: refrigerator, range, microwave/fan, and dishwasher. It was supposed to include "white glove service." It took four months to get all four appliances into my new-build house as the range was delivered damaged. The refrigerator doors were not aligned. Four months ago, when the dishwasher was delivered the delivery company said our plumber needed to install the water and they would do the rest. Well the plumber did that, now Costco Customer Service said they will not, and do not, install dishwashers. That a plumber needs to do that. I explained that the plumber did connect the unit to the water, they needed to install the leveling mechanism and plug it in like the deliveryman said he would do. They will not, so I have to find and pay someone to do that. I will buy from a mom and pop appliance store after this experience. Any additional money will be well worth it to be treated as a customer.

I have ordered iPad during Black Friday deal as a non-member. On 3rd December the Tracking number showed it got delivered at the backdoor. I do not have a back door. Asked my neighbours. They said they haven't received it either. I called Costco this morning at 9 am to report. They said there is no way they can make UPS deliver with sign only. So they will order for me again for free but no guarantee that I will receive it.

Was told the Xmas trees are better this year (hence the price hike). We purchased a tree. Unwrapped at home and it was not what we had expected. Smaller and lots of broken branches. Will not buy another from Costco.

I was told I would get three calls prior to my appliances being delivered, one the night before, one in the morning confirming delivery and one 30 minutes prior to delivery. My two hour delivery window came and went and I called Costco and was told they were 10 to 15 minutes past the window and that was fine. Call back an hour later and was told that they could not get a hold of the delivery team and I would be called as soon as they did.

I have tried to purchase AirPods from Costco for a couple of months online and in the stores. They are constantly out of stock. I have called customer service many times and get no results. They tell me that they only get 20 or 30 in and they sell out in a few hours and I need to check online all during the day each day and at the stores. Costco will not hold them for customers. They say Apple will not sell them enough to meet their demands. Apple said Costco could order more. It’s been very stressful.

I bought Samsung appliances on March of 2018 from Costco that has a 2 year manufacturer warranty and a 2 year warranty if I buy it on my Citi card. The package was a refrigerator, dishwasher and a gas range. 2 months ago, I turned on the oven and I noticed that the stove started warping on the right hand side under the left knobs. I called Costco concierge and they said that I only have 90 days to return an item, so they will call Samsung to send me a representative to check out the range. A couple of days later, the tech came out for 2 minutes, took pictures and said that he will get back in touch with me. He never turned on the oven, never did a diagnosis. I called Costco a couple of days later and Costco said that this is cosmetic and it's not covered by warranty, there is nothing they can do about it.

On Nov 28, 2018, I went to the Costco location (Store#: 489) to purchase items for an office holiday party. The cashier Christina **, commented that my membership had expired. She did NOT ask if I wanted to renew my membership, pay a non-member cost for items, or that I couldn’t purchase the items without membership. She charged me the renewal fee without my consent. The total did seem high, but it was the end of the evening and was tired. She also did not ask if I wanted to take another photo to update my member card or to speak to the Customer Service Dept. This further causes me to believe Christina ** intentionally added the renewal fee without my permission/knowledge. Does Costco endorse/encourage their cashiers to sneak in renewal fees?!?

My wife and I ordered a washing machine in the Costco store from the help of an Costco employee, said it would be delivered in a few days. Not only was it not delivered it was rescheduled 3 more times to be delivered, each time I had to take off work to be home because they would wait to the last minute to call and reschedule. The last time they tried to reschedule I went ahead and cancelled my order 'cause I didn't think they would ever get it to me.

Made a large grocery purchase including Oroweat bread. Cashier decided to take 3 clear Oroweat bags from my shopping cart and toss them under the cash register/trash. He not only refused to give me the bags back, but questioned me and told me that the bags are only for customer who purchase bread. What an idiot as he was the one who charged my groceries which included bread. He embarrassed me in front of the rest of the customers and told me to wait as he sent someone to bring me red meat bags. Costco educate and tell your cashiers that they nor Costco own the bread bags. The bread company brings the bags so that customers can put the bread they will purchase in them. I was so upset that I wanted to return all the items I purchased and never again renew my membership. Costco Burbank.

Online ordered on 11/8 and first delivery on 11/10 the driver unpackaged the dryer to point out the top of the appliance crushed. He left it since I had been 2 weeks without a dryer. He documented and called in for a replacement. I took today off from work to wait for my replacement to be delivered at 2pm. The truck driver called me out to see in the truck that the new dryer had large dents in front side and back of the unit??? I refused the delivery and the driver called on for another replacement to be ordered!!! I called Costco CS and was on with a clueless girl for 45 minutes before she hung up on me??? I called back for another 20 minutes till I could speak to a supervisor who claims he can fix this. Everyone one always tell me to buy my appliances from Costco. I disagree!!

Warning to all consumers in the market for flooring. My experience and many others that used Costco as a household name that suggests they guarantee their business, name and product to a consumer. I found this to be very untrue and a costly misunderstanding. I had work done, demo, flooring and install done by Costco for $20k in my residence. They contract through S&G who state their installers are professional and highly trained. Unfortunately they contracted a third party out of Morgan Hill to do the work. These "professionals" used my expensive to replace Roman Shades as window guards to prevent damage to my custom windows. Doing so they not only stretched the cords beyond repair but also used a safety pin to attach them to my curtains to keep them down.

I purchased a hot tub online that was on sale. Original delivery was estimated at 3 to 4 weeks. Around the 4 week timeframe I checked online and was alarmed to see that my order had been cancelled. When I called, they told me to check with my bank since they had declined my charge. My bank refuted that notion and had never declined the charge. I called Costco back and this time was told that the item was no longer available and there was nothing they could do. The same hot tub was still shown online but at a higher price. Therefore I purchased a hot tub locally and although disappointed with Costco I thought the debacle was over.

I purchased this product on September 12th. I was told that the item would be delivered between 3-5 weeks. On 9/27/18 the debit for 1500 was made from my account. I was very pleased and excited to receive my desk as I was just starting my Master's Degree program. On 10/13/18 The delivery driver showed up at my house at about 8 am. I never received an estimated time of arrival and therefore wasn't expecting them to be there. The driver called me and was very rude indicating that he had been sitting in front of my house for over 15 minutes. I have the Ring so I get notifications when someone walks up to my door.

How can you not like Costco? Only days I do not like going are on weekends when that place gets crazy. My wife hates going with me as I like to wander up and down the isles looking for fun new stuff. And if you do not like something, I mean anything, for any reason. They just take it back with no fuss. This is how all business should operate.

Do not buy a GE refrigerator from Costco! It has been 23 days and I am still without a refrigerator. Why? Well, there's more than I can say here, but let's just say it started with an inability to have it installed. The install team from GE said they could not remove my non-functioning built-in (This after the concierge service told me they could). They left the crated fridge in my garage - and it is still there. After 23.5 hours of phone calls, taking the day off from work 3 different times so far, I received a call from the GE technician this morning. "What's wrong with your fridge?"

Online Costco had a sale for a king sized bed, sheets, comforters, etc. I ordered, cost was over $1000.00 all together. The next thing I know the purchase is being denied by COSTCO because I had a UPS address instead of a house or apartment address. So I called Costco customer service. The guy on the other end was truly ignorant. He said "It's a UPS Box." I said "Yes, that's right." He said "Um. You ordered a BED." I said "Yep." He said "Well. A bed won't fit into a UPS box!" in a snotty voice. I about fell over. Was he serious?? Yes, indeed he was. Apparently he's never heard of UPS accepting FREIGHT, where they put a tag into your box and you take the tag to the desk and they go into the back AND BRING OUT YOUR FREIGHT SHIPMENT.

Ordered a coat for my wife five days ago. Just received an email confirming shipping details yesterday. It included an incorrect shipping address. Contacted customer service by phone to correct their error. Over thirty minutes on hold while they tried to track the shipment. Then I was told I would have to go online and reorder the coat to receive the item. No apologies for their error, no offer to overnight the item to compensate for the inconvenience, NOTHING!!! Needless to say, I have not reordered and will never purchase from their online service again ever!

Human drugs are exempt from sales tax. However Costco has the nasty little habit of socking a sales tax to you if the human drug your vet prescribed is going to be used on a pet. You see in the tax law there is no mention of pet drugs being exempt so that gives Costco an opportunity to get some more cash out of you. Is it wrong? Yes it is. CVS for instance never charges a sales tax on human drugs that you might happen to be giving to your pet. Costco is either misguided in their interpretation of the law or they are gouging the public.

I was in Costco at Apex location on OCT 13. ** from AT&T (sales rep) approached and offered me a connection with some discounted prices. She answered all my questions and we agreed to signup for AT&T internet. However she mentioned they going to do a soft check on my credit which I agreed to. But later, I realise they hit my credit twice with 2 hard hits. I am not sure why they miscommunicated to me. The sales rep clearly told me that it will be soft hit. I took this matter to the manager (**) in store and he said will reach out to me in 2 days. It's been a week and I did not hear anything from him. I called him multiple times but no answer. I need your help. Why the sales rep gave all false information and hit my credit, this is a serious concern. We trust Costco but this kind of incidents are really annoying.

On October 19th 2018 I had a bad experience with Costco Tire Center in Covington, WA. About a month earlier I bought a set of tires from that business. On the 19th they told me that one tire had low pressure. Afterwards to confirm what they said, I checked the pressure and the tire had a nail in it. I marked the spot, and being loyal to Costco, I took the tire out of the van to make their jobs a little easier. When I went over there I was surprised to find the 3/4 bay door available. I thought it was great timing and that they were going to do the job quick. I dropped off the tire and a staff member told me to come inside and do some paperwork. After standing in a line for 10 minutes finishing up my paperwork. A salesman checked the bay doors and after confirming that the 3 were open he said, "We'll call you".

Filed complaint with Costco as I found big paper clip in spinach box in June 2018. No action taken from Costco and no proper response from their managers from Kirkland wholesale location when I went to store and followed up with them. Really disappointed and surprised with no action taken on product quality and no response even after filing complaint. I felt like that they don't want to worry to focus on product quality as they are big company.

This process began in June - My husband received an award from employer - where the employer gave Costco cash cards. We were in the market for a new refrigerator - Retailmenot.com had a coupon for $250 off refrigerator - must be bought in store. Went to the store where after waiting for over 30 mins employee got a manager, who told me he never seen the coupon. Would have to research. I agreed to email copy of coupon to him for reference - Both the manager and I were going on vacation so agree to communicate upon return.

I tried to have a chat at Costco.com for the past two days. For the past 3 days it did not connect to chat server. I have tried calling customer service number. It keeps redirecting you to another recording. In short I could not connect to customer service using online chat, or, telephone, or email. They avoiding customers.

On 09/01/18 I purchased regular gas at the Myrtle Beach location. I don't drive my car everyday so a full tank of gas will last me a week and a half maybe 2 weeks. Saturday 09/08/18 I was driving down to the Myrtle Beach mall when my car started smoking really bad. I had to pull over and called for a tow to my mechanic.They had my car Saturday afternoon till Tuesday. Monday they couldn't figure out the problem with my car. Tuesday they decided to test my gas. Kerosene was in my tank.

Bought a refrigerator. Everything went smooth. Notified it would be delivered in one week. Then get email that it would be delayed one week. Finally get a message from delivery service to contact them. They informed me it would be an additional week and a half. I called, on hold 52 minutes. Finally a very nice CSR who tried to call the delivery service but they were closed. Went to online chat and got complete runaround. Price was same as Home Depot but thought I’d give Costco a chance. No more. They do not provide quality customer service.

I accompanied my two young children to one of the food tasting booths when we were in the store recently. When we walked up, there was one item on the tray in a small cup. The older woman working didn't say anything to us, until my daughter picked up the cup and then sat it down and started telling her younger brother that she would allow him to have the food until the next one was ready. As she was mid-sentence, the woman working the booth very rudely said, 'she picked it up... She has to take it now... She can't put it back down!' I was taken aback as to how rudely she spoke, whether it was to me OR to my children. My children were very taken aback as well. Further, she heard just as well as I did exactly what my daughter had said. At this time, I gave my son the cup that my daughter had just placed down and abruptly reiterated to the woman what my daughter had said.

I am totally disabled and require a scooter to get around a large store like Costco. Several times while using a scooter at Costco, the battery would suddenly fail and I would be left helplessly stranded with no assistance in sight. The other day at Costco it happened again when the scooter's battery just suddenly died on me. I waited and waited hoping to see a Costco employee who I could ask for help but there was none. Costco should have a distress light or flag on its scooters that can be raised when scooters die in its large store.

Several weeks ago I bought the Kirkland Maintenance Cat food in the purple bag. I immediately noticed a difference in the smell of the kibble. Calling the number on the bag, Diamond Pet Foods manufactures all of the food for Costco. I was informed they did change the formula, but shouldn't be noticeable to cats. Well, if it's noticeable to me, it's noticeable to the cats. It smells horrible!! I will no longer be buying this food and wanted to alert others to call the number on the bag and voice your concerns.

This (Costco Citicard) card is so annoying. They offer additional percentage for gasoline purchases but then call, text, and email after EVERY PURCHASE OF GASOLINE FOR VERIFICATION... So annoying that you stop buying gasoline on the card! Their way around honoring what they advertise!

I go online and order an appliance package from Costco and design my whole kitchen around it. They tell me that it's going to take 2 weeks max for the appliances to be delivered. After 2 weeks I go online to check my order and their computer system says that I received the appliances. That was totally wrong. I called them and the person tells me that the order was canceled. Then she figures out that was wrong and tells me that the order was postponed another 3 weeks. This puts me out of my house for 3 weeks. They weren't willing to work with me in any way. They didn't even say sorry. Don't order from Costco. Their online service sucks. They don't even deserve the one star that I gave them. If I had an option to give 0 stars I would have definitely done that. I've been an executive member of Costco for 20 years. Where is the customer service?

I waited more than 3 months to complete delivery of my appliances (Whirlpool refrigerator, gas range, hooded microwave, and dishwasher). The delivery service company J. B. Hunt and Whirlpool Corporation themselves that service Costco.com are a complete nightmare. I will never buy anything that has to be delivered by J.B. Hunt at Costco. The Costco free installation was also troublesome. The dishwasher was not installed because they did not have a very common connecting brass fitting "on their truck." I offered to quickly go to a very nearby hardware store and they said they could not wait more than a few minutes. Just one example of several problems with J.B. Hunt. In the end, after these experiences the enthusiasm in having all new appliances was totally destroyed with anger and agitation when I think back of my experiences with ordering through Costco.

I ordered a phone through Costco, they took the money from my account, then cancelled the order and did not refund the money! Last time I will ever use Costco online and I highly encourage others to do so. A couple of years ago I tried ordering a washer and dryer from Costco online. After placing the order they put in big letters to allow 30 days before calling and asking where your order is, so I waited 30 days and no washer or dryer yet so I called, they told me there was a billing issue and the order did not go through but no email, no phone call, nothing! They did not send or say anything to let me know there was an issue with the order and I went a whole month without a washer and dryer. WIth them running their business like this it shows their apathy and joy in ripping people off.

No customer service from, Roberta/supervisor in outskirts of Seattle. Did not use membership much as one person and not well... Would not extend membership when not well and unable to shop often as not near Costco and many medical issues! Did not ask for money back but an extension as she said I spent approx 1000 dollars there... not enough to make it worthwhile for me. That is not much for a year for groceries even as one person household. Not understanding or people of their word!!!

I first have to write. I am not a shopper and do not like big stores. Normally I know exactly what I need. If I can not find an item, I don't hesitate to ask for help. I never go to a store with expectations on the time it will take me to shop. Things happen... I usually do not get frustrated in a store... because things happen, and if I don't have much time I just don't go shopping because again... things happen. So this is a warning to others who don't like shopping. Don't even try Costco, you will be disappointed. With that written... I received a membership as a birthday gift, and I was actually, looking forward to shopping at Costco. I looked online and I knew what I wanted before I got there. However I did plan on looking around the store. I had all day to shop if I wanted.

I bought this Samsung 60'' Smart TV #un60j20daf in March 2016. It went black June 2018. I was lead to believe I had a 2 year warranty with Costco and 1 year with Samsung but they said 1 year Samsung 2nd year Costco. Paid a 1000 for TV. Now they want 1,437.55 to repair it without even looking at it.

Costco always has in stock what are in their sales flyer. Employees are always helpful and never a problem to return items too. I love using my Citi card for travel, gas and in-store purchases.

Home Depot had to purchase an item online - had no clue when it was going to arrive. Best Buy is a nightmare these days; prices way too high. Costco not so bad but few choices.

Costco does an exceptional job in merchandising and customer service. Their products are always top quality and reasonably priced as well. If for any reason you need to return an item, they are always helpful and make the process easy. The only complaint I have is that the lines to check out are usually long at certain times of day. The gasoline prices are continually a bargain.

Costco has been my primary supermarket for many years. The quality of the food is excellent and, over the last few years, Costco has added more organic options. The cost, compared to traditional grocery stores, is always better at Costco, and easily compensates for the membership fee. Although I can't always get what I need at Costco because the selection is somewhat limited, I highly recommend Costco, even if it means I occasionally need to go to a traditional grocery store. I also wish Costco carried more choices for cat food and litter.

Costco shopping is a pleasant experience, especially on the days they have their sample foods on display and their shelves are fully stocked. They certainly offer good value for your money with a wide selection of high quality products.

The employees are very nice and helpful. The store is always nice and clean. The prices are very good and my sister and I love shopping there. Also their $3.99 salad is great! Sometimes I go there just for the salad.

Nice selection, very good prices, easy to find the merchandise that you are looking for. From Frozen foods to staples, and their photo lab is fantastic to say the least.

The strength of this retailer seems to be in high quality products and very reasonable prices with motivated and considerate employees that work quickly and efficiently.

Shop at Costco at least weekly. Close to home, great prices and their return policy is great and never a problem, not to mention the samples they have every day.

The Costco store is truly a great one. But I would strongly suggest to do some work on the checkout process. Currently the lines are not well defined which causes a problem when is time to pay. Customers are always confused and half the time the lines are actually available but because no one is directing the customers the time waiting to pay takes 2 times what should be taking. This I have noticed in every store I used- NJ Bergen County, Up state NY, DC.

Manny, the young man who works at the Dedham Costco desk was very friendly and did a great job signing me up and getting my Citi visa card to use there.

Most of the "store brand" Kirkland products I've tried have been a very good value/product. If able to buy in bulk, definitely save money. There are plenty of items that aren't huge, which is great. Only issue at all, is they don't have a great system to keep lines moving/short at high shopping times.

Costco always has great buys. Sometimes it is a little hard to locate what you are looking for and also finding a person to help you but I recommend them as a top store.

The day we went to Costco, there were a lot of customers in the store. There were 5-6 people waiting to check-out in every line. Other than the wait, it was a good experience.

Very easy and comfortable to return unwanted items or articles that do not fit. Always sales help around in the store to help find what I am looking for. Quality counts and Costco is the leader. Administration always willing to help and they answer the telephone all the time. Automotive is also very very good. They stand behind whatever they do. The hours of business are very convenient. Parking is never a big problem and they have enough gas pumps to service cars.

I’m giving Costco a rating of 2 based on a weighted average of the following: 1. We’ve loved Costco and have been black members for since 2014. 2. We just had a baby and birth gave mom a 2nd degree tear down there, which includes muscle tears. Her retiree parents flew in from China to help out since I work 70-90 hours per week. They tried to help with grocery shopping, but were embarrassed and turned away because they weren’t pictured on mom’s Costco card. They are a member of our household for the next 6 months and can’t even grocery shop at Costco!? Any reasonable policy wouldn’t require a woman who just gave birth with dozens of stitches inside and out to be present to get groceries. The manager at the Hartford, CT Costco also refused to allow her parents to call her and asked them instead to leave the store.

Costco has so many in stock items with great prices. The people on the floor are more than willing to help, and I love to try the samples before I buy. Their return policy is phenomenal. Just a wonderful place to shop.

Good prices, good selection of quality items and a great return policy. Tire shop bays, and gas pumps, well-organized with plenty of tills. But lineups can get large.

Even when the lines are long, I can get in and out of Costco pretty quick. The only complaint is waiting in line for gas. That can take a while, and sometimes I wonder if it's worth my time to save a few cents on gas.

Costco is a great place for us to shop. Even though it is just 2 of us in the house, we get great value and great product. Their meat is outstanding and they always have new products on the shelves.

I like Costco because I can buy my staples in bulk. It saves me time and decreases the number of shopping trips. Even though it is a considerable distance from my home I often include a stop when I am in the area.

We became members several years ago. We have saved our membership fee many times over. We live on a tight budget and buying in large quantities at low prices is great.

Shortest shipping time. Always cheaper than competitors. Easy check out and no hassle payments. Good selection and excellent brand quality as well as Kirkland private brand.

It is sad to join the many people on here for Costco online ordering but they have the worst customer service I have ever dealt with. I ordered a desk that was "out for delivery" on the 3/16. They never called, the distribution facility had this item with them for 5 days and finally I called to see where the package went. They linked me to the distributor and I scheduled a deliver date, they never showed up. I called Costco to handle this and they kept trying to give me the runaround, they told me that they will get in touch with the delivery dispatchers, No one could reach them! Where did the driver go? Costco then said that a customer specialist will get in touch with me the next day and that there were no supervisors on the floor to speak to and that they had all gone home? What!? How are you running a business operation with no available supervisor?

We enjoy shopping at Costco because of the price value but especially the friendliness. So many of the cashiers make a point of remembering the customers and asking about and keeping up with our families.

Not always the lowest price, but quality is generally consistent and returns are accepted without question. Well-known that quantity is for large families, or get together friends.

I always feel like I've gotten value for my dollar. The $1.50 hotdogs are the best! There's almost always short lines and efficient service. Love Costco!

COSTCO is by far the best Big Box Store there is. Sam's is OK as is BJ's, but the Service, price and quality of COSTO surpasses both. We have been members of all three over the years, but now only belong to COSTCO. We love their return policy and the Customer Service and friendliness of their employees and they operate on a 5% profit margin, unlike the others whose margins are much larger.

Products get moved around too much and you get frustrated searching for them and give up. I have spoken to workers in Costco and they tell me the buyers bid for location in the store, personally the buyers should concentrated on finding good products not fighting for retail space.

I really appreciate the ease of shopping at Costco and the prices are usually much better than at other places. My main objection is the crowds are terrible on the weekends. It does take time and research to ensure that I am getting the best deals, but that is true for any store.

It's always busy, but the greeters are always friendly. The store layout is fairly easy to manipulate once you learn it. I look for products that can be used as gifts or some new food item to try. Clothes are well priced, too. There are lines to check out, but it's a fast and efficient process.

The merchandise and/or the food or beverages purchased at Costcos are of the finest quality. I trust the products when I purchase from them. Additionally, the meats, poultry, fruits, vegetables, and foods made in their bakery or kitchen are excellent. We shop at Costcos frequently and have never been disappointed. I have also purchased Christmas decorations, Christmas trees and furnishings such as picnic tables, desk chairs, computers, printers, flowers, rose bushes and numerous other items that were all of the finest quality. I am thrilled there is a Costco in my area.

Best prices on most items, easy return policy, and excellent customer service. Extended warranty is very reasonable, and the warranty is extended after the manufacturer one.

Received online order from Costco for wedge that arrived without any product showing materials used in the production of this pillow. She apologized and advised she would send my concern to “BrentWoodHome.com” and they would get back to me within three business days. I believe all products shipped to consumers are suppose to contain a Material Safety Data Sheet (MSDS). My understanding is this a law required by all fifty states. I can’t believe the irresponsibility by Costco and their supplier.

I went to Costco located at 400 S Zuni Street Denver Colorado to get one box of eggs. When I went to pay, the cashier told me: 'today, your membership is the last day, you have to pay the membership'. I told him: 'I don't know, don't charge anything on my card besides the eggs'. So I signed and left with a receipt. I gave the receipt to my husband, he found out there was a charge of $120.00 membership fees in the receipt, the total charge is $123.69 instead of $3.69.