Costco Reviews

Best store for quality, price and service.... Never have returned anything. Now if they'd only get rid of their membership fee. But despite the membership fee I love this store. I like the fact that no matter what state I visit a Costco store is usually there and the same high standards exist.

I love that Costco actually pays their employees a living wage, they have cheaper prices than other stores on things I want to buy, especially on their dog food (which is good quality and our dogs love) and the savings on that more than pays for our membership. The only thing I would like is if they would have someone there who would be able to load my purchases into my car since it's becoming harder for me to lift really heavy things (like big bags of dog food) myself as I age.

Costco is a great store to buy in bulk for even the individual. They have a wide range of products from food to seasonal items at discounted pricing. If you are a business your hours are extended to accommodate just business partners. Generally their gas is discounted, but waiting lines can be tedious. Their mini food court has pizza by the slice or whole pizza, yogurts and hot dogs and drinks. Pricing is great for moms with kids who are always looking for food.

Best prices, best warranty. If they were closer, I would shop there all of the time. As it is, I shop there as often as I can. Their own brands are usually better than any national brands, and the prices are always outstanding.

Costco recently opened here. We took a tour and compared prices and quantities. The prices were no better than Fareway, Walmart or Hy-Vee. Plus they want you to apply for a credit card to be a member. It's not for us!

Costco has bridged the gap between warehouse store and high end purveyor of particular items. Two that our family enjoy are the Jamon Serrano leg which, even at its most inexpensive (@ $300) is a treat that is seldom found in other box stores and a broad selection of import cheeses that are seldom/never featured in the discount stores like Walmart and Target.

Usually find what I need. However they’ve been skimping on the size of their Charmin TP rolls. They have shrunk nearly a 1/2” in width. Keep shrinking the size of rolls, and they will start issuing a piece of string. Note: they rejected an identical review and refused to publish it. They must not want to hear the truth.

My local Costco has excellent customer service. On my last visit there, I was looking for 4 items that I couldn’t find. I asked at the front desk if the items were in stock and 3 of them were. The Customer Service person then called another person to come and take me to find each item that I has asked about. Apparently there has been some rearranging done at the store. Many stores would have told me the aisle numbers to go look in and sent me only. The person who helped me find my items was very pleasant and didn’t make me feel like an imposition.

The timing of shopping at Costco is valuable if you want to avoid the heavy traffic. Check-out can be time consuming when the store is very busy. I like the addition of the wine department and fresh seafood departments.

I go to Costco a lot. Only thing I don’t like is that they don’t always have the same things I’m used to buying there. Ex- soft scrub. Otherwise, I buy my Kosher meat there. If we have a question the staff is very helpful.

I like Costco very much. They have many products that are hard to get elsewhere and prices are usually good. The size is sometimes a problem and there are some items I would buy there if offered in a smaller amount. Easy to deal with normally. The one thing I think they could improve on is marketing decisions to cancel items that are a good seller. For example I used to buy all of our ** at Costco, but they discontinued their Kirkland brand, I now buy that item elsewhere.

Some of the items are not available the next time I'm at Costco. I wish they would tell when the item will no longer available or that is being discontinued. Still like a hot dog now and then but bring back the Polish.

I thought that I could trust in Costco to (as they advertise) look out for my best interest, boy was I wrong. In July of 2018 I purchased Delta Dental insurance from their website and then opted to use Bright Now Dental (BIG MISTAKE) in Murrieta CA on Cal Oaks which I must say they initially treated me what I perceived as fair. I needed major work done (9 Crowns + 3 Implants that I needed) so long story short they sent down the team separate from their location to examine my request of what I wanted worked on.

We usually find what we are looking for at Costco and at a fair price. There are several items we only buy at Costco. Their price is not always the lowest but the quality is always very high. Parking can be a problem and often there are not sufficient checkouts open to handle the number of people.

Costco is a good store for bulk items and they have many items that are worth buying such as patio furniture/outdoor items. If something isn't right they will make it right without any hassles. Pleasant to shop there.

I always loved Costco and they have great customer service. I find myself shopping less there because they tend to now carry many organic products... which equates to higher prices. It seems they want to be a 'Whole Foods' warehousing shopping experience. Not everyone is into that.

The products available to sample in the store make it worth the trip. The demonstrators are knowledgeable about what they are promoting and can tell you where to find the item in the store and the price.

Costco is great until they start shifting products around and then you find out you passed an item on your list and now you have to fight your way back to it. I also don’t like when they stop carrying a popular item.

I like that you can try many different foods before you buy them. Produce is all wise fresh. Price is good too. Staff are friendly and their restaurant food is amazing and good price. Very clean bathroom, and the rest of the store is clean too.

Well it all started With me wanting to use two different methods of payment. I told the cashier I wanted 7 item in one card and the rest on the other because I was only able to spend a specific amount and she instead charged half of the amount on one card and half on the other when I had specifically said only this items on the card. I let it go but today when I try paying with two methods of payment I was told I wasn't able to. That I can only get a subtotal and not two separate transactions. Not only was I told that, but the way the cashier was talking to me was just rude. I understand that they have long day and dealing with customers is not always pleasant, but it's your job actless be nice about it. There's no need to be rude. Especially if the customer is not being rude.

Costco is such an easy way to grocery shop, especially if you still have children. There are great prices for dog food or snacks but cat food is one size fits all. I wish they would add more checkers. I live in a desert town and if it’s any day, except weekdays in the am I get crushed by all the people. Those carts don’t have breaks on them. Overall the prices are usually good. Stay away from the Jewelry area! They are way expensive.

Can't say anything bad just the lack of parking space in our location, it is a mess. It will take me about 10 or more munites before I can find a spot to park same thing with loading and unloading. I also wish they can keep some of the items that I usually buy, they always have different ones or otherwise they are out of stock.

I shop at Costco at least once a month. I find it very easy to budget and buy bulk items for my family of 4 without having to emergency or impulse shop at a local supermarket. This saves me both time and money.

Not that many staff members on floor to assist with merchandising. Careful of prices as they are not that competitive and do not accept mfr coupons. It seems the eat in foods are more popular and bring in the customers. Let the consumer beware.

Has a variety of great savings and have been a member for years. I wish there were more Costco stores closer and would go shopping more often. I find new items every time I go to the store. I like to buy clothes too. I also plan my parties for friends.

Provided we have use for the large quantities sold, Costco is our favorite store. They sell well-priced, high quality products, stand behind everything they sell and readily refund or exchange for any logical reason.

The annual membership cost does not equal the the price of items nor shopping there for a single person. Although there have been some buys online, the time needed for going to the nearest Costco store and the cost for bringing the items home via taxi or car service negates any price advantage. In addition, the local Costco store does not have wine and is not in a good shopping mall.

Costco has been a favorite for over 20 years. The chain does save me money and I use a lot of their store branded products with success. There is money to be saved by sticking with the Kirkland brand of many available products.

The shopping experience at Costco is completely wonderful. The inventory hardly ever is in question, with the exception of blueberries during the prime months. The quality and variety of all products is just about so interesting that you may just get something you need but not expect to find. The prices are way beyond reasonable and cannot be compared to even some of the online giants. You have to just avoid buying too much bulk when there is a minimal amount of people in the household.

The products are generally good quality at a fair price. Products are easy to find/see and place in cart. The layout has wide aisles and the checkouts are quick/efficient conducive to large crowds.

Two weeks ago we went in the store from Biscayne Boulevard in Miami. At the entrance we were stop for a very rude and unfriendly worker and he didn’t let us coming inside because we have our Chihuahua dog with us. We have a emotional support dog letter identification with all the information that they need. He didn’t bother to take time to explain the reason. We ask for the manager then he came and show us the notice that they have. They only accept services dogs. They don’t even consider the emotional support dogs. This is a very bad experience that me and my wife have shame on you. Costco we use to buy our groceries all the time. We don’t recommend this place at all. My wife still have that flashing on her mind.

I love Costco! Great products! They stand behind what they sell. The employees are very nice! We need a Costco in Redmond, Or! I would shop there more if they were closer. The food court is great! Our grandchildren love to go there for lunch.

I do my big shopping at Costco monthly. I most like the fact that I only have to go once a month because of the idea of "bulk shopping". The prices are also a big draw for me. The store has a variety of options to choose from. The meat is of good quality, I have even bought clothes there for my family. I also love to go to the different vendors present in the aisles to sample their wares. Yum! Now can you please put a store closer to Morganton N.C. I drive over an hour and a half to shop at the nearest Costco.

Products are good quality; customer service is good; location is good; most prices are lower than big stores like Safeway. Parking availability is great, easy access. Usually find everything I am looking for.

Always good quality merchandise and sometimes good prices, easy returns. Great pizza. Less than perfect variety to choose from, would like to be able to purchase smaller quantities of produce, check out areas efficient and fast even though they are long.

I love Costco...but I always spend more than I would like. Another thing that bothers me is I pay to shop there. Just saying. I always enjoy the checkers!! They have great customer service. They do stand behind their products. The customer is always right.

Their yearly cost of membership is too high for the value you receive. Again this is just a larger warehouse of products. They offer the same products as their competitors. I would hope Costco and Sam's would benefit from dropping their membership fee or reducing it by payback usage.

I trust what Costco has in their stores. The products have been reliable. They have very helpful service and the products are great especially their prices.

Costco is the best place to buy groceries. I have bought the finest cuts of meat for special occasions, steaks that can be cut with a fork. But their other meat can be purchased at economy prices, that is still a cut above. Their fruit is right off the trees, fresh picked, colourful and crisp. Baked goods that are a meal in themselves, fresh and sweet, sandwich bread and breakfast treats. Cakes off the shelf or they will make it for you. Sections comprised of cheeses and tortillas, hams and fish. And all of this while eating and drinking free samples. Costco groceries can't be beat. And that is only the food section, they have a section for day goods of all kinds, books and jewellery, household goods and toys. See you there.

Costco is a customer service oriented store, they have specific product lines, great pricing, quality is of utmost concern for their SKUs and have an easy, guaranteed return policy. They are beginning to carry a lot more organic products, their meats are the best quality. You can easily shop for major items on their website. I've been a Costco customer for many years and as they expand their product lines, make deals with local vendors to supply Costco negotiated pricing on things like vacation and auto, I am grateful for my Costco membership. Quality of product and customer service guarantee are driving factors in the way they do business.

Pros: excellent return policy, excellent customer service, big choice of high-quality products, lower than anywhere prices, lower gas prices. I do about 90$ of my groceries at Costco. Also, I often buy at Costco toys, kids educational resources, clothing, kitchen utensils. I have never had any negative experience with Costco during the last nine years of having Costco membership.

Easy to get to. Easy parking with large spaces between vehicles. Gasoline prices are typically 20 cents a gallon than the rest of the gas stations. Lots of handicapped parking. Great prices. Nice people. Great food court. Employees extremely friendly and helpful.

I shop at Costco all time and eat there. Love it. Went to Costco Edmonton Airport today. First time had the worst pizza of my life. No ham, just a bit 4 pieces of pineapple on end of it, cheese small amount and so well done was hard like cardboard. Maybe some foreigner that don’t know what pizza is.

Costco prices are high on multi packs of same item so individuals don't normally shop there. For families the end cost is large for food for typical shopping trip BUT I don't find a need to go more than once a month. For that, Costco is A+++ to shop in.

Awesome place for good deals. Excellent quality of everything. Well displayed and clear prices, nothing hidden. Customer service could improve. It's hard to find someone when you need them, which is not very often, but still. Sometimes I feel employees have an attitude. Is like I am not always treated as I would like to be.

Costco is a great place to shop. The samples and the affordable food court are great and it has a wide variety of merchandise and Christmas time is even better since they have more merchandise and food to try. One of my top favorite places to shop.

The biggest change I noticed in Costco at 1800 Sample Rd. Pompano Fl; Men’s Clothings’ quality is third grade, specialty Pants. They used to be famous brands & from Italy. Now their low grade pants are actually prepared for Costco to sell at low price. It started few years back. I don’t buy them anymore. Bakery has chafed their quality ingredients too. No Sour Dough bread. Arugula Danishes taste awful. Ingredients disappeared, and made by some cheap Oil. I don’t buy them anymore. Fruits are of lower quality as well. Very disappointed. Complaining doesn’t go anywhere! Waste of time. I’m going to change my Executive membership to regular!

Good values if you can use larger quantities. Beef is some of the best available, as is their farm raised salmon. Just avoid them on the weekends. Limited locations are a disappointment if you don’t live in an area with Costco.

A long driving distance but for customer service, value, variety of in-store items and long warranties...Costco is the very BEST! We tried to plan for at least 4 hours to shop and shop often maybe 2 to 3 times a month at Costco in Camillus, NY outside of Syracuse. They also offer large number of organic items.

Costco is certainly worth the savings, especially for vitamins and other over the counter meds. I wish, though they would have a map of where items can be found. It is hard to have to go up and down the huge aisles to find things, especially when they change where to find things.

The long lines, crowds and limited parking make shopping there very nerve racking. This makes the shoppers rude and careless. The receipt checking at the door also seems unnecessary and could be avoided.

Forgetting that my membership at Costco expired 4 DAYS AGO because I usually shop at Sam's Club. I went to purchase something. The cashier Told me that my membership was expired Um said I had to pay a $120 to Reno. The kind lady behind me offer to use her card so I may purchase my items because I was not going to renew with Costco. The cashier said that is not possible. We have to use our own card but the lady behind us said that does not make any sense because I'm standing right here and I'm authorizing them to use it and he refused to let her use her card. Very unsatisfied with Costco's Customer Service. I will NEVER GO THERE AGAIN! And will tell everyone I know They suck.

I find the meat department carries the best meat, prime, and best cuts. Sometimes cost is a reason we don’t buy as much meat. Bread department is nice, Wine department has a nice selection at reasonable prices. I like that I do not have people running up to me with fake sales pitch about a bogus product, like your competitors.

I find that packaging is much too large. We are a retired couple, no children with limited storage. Forced to shop at H-E-B or Kroger referring to food products. Pharmacy prices are fair as is gasoline. Clothing for most part is uninspiring. I purchase coffee beans there.

I have tried to use Costco website for the last 4 days now - I finally called the Costco CS people and the answer I received was there is an upgrade going on. so I ask why is the web page flipping over and over in a loop with an error reading for the last 4 days - - what has happened is a hacked took place and a virus was released thru their system to cover up the hacking - I have work in this criteria on code - when the code pages get inserted with a line or just a few letters this is what happens.

Costco respects both its customers and employees and that makes the difference. The employees genuinely seem like they enjoy their jobs. They also have highly rated eyeglass and hearing aids departments. The food samples are plentiful.

My favorite store. Every time I go into Costco I find what am looking for. They carry the best products for a reasonable price. Love the lighting and displays. The people are very customer service orientated and kind. They run towards you and not away. The hotdog is a plus.

Costco is clean and the products are well displayed. They carry a lot of organic items. I bought 2 pairs of prescription eyeglasses which were the least expensive of 4 other places. I'm really pleased with them. Their gas prices are the cheapest around my area and I get 4% back for using my Costco credit card.

I've felt discriminated or treated like a second-class citizen. Today was the worst so far. The teller was rude during check out. Her demeanor changed from socially welcoming towards the previous customer. To just plain RUDE! She mishandled my cereal into the cart. The only words that came out of her mouth was the total, I felt rushed and unwelcomed. Another discriminatory example would be "sample people" who never make eye contact or ask if I would like to try a sample. On Valentine’s day the seafood assistant suggested I purchase "Frozen shrimp because this particular one is very expensive.”!

The best thing about Costco is the price and that you are not afraid to try something new because they take everything back with no questions. The only downside to Costco can be lines to check out on the weekends. I wish they would open all of them when you have to wait.

I shop Costco with a list and can generally get everything on 20+ minutes. I have room for bulk purchase of things I use a lot including paper products, cat litter, bird seed, coffee pods, green beans and canned tomatoes, apples, frozen fruits and fish. I often try foods they are demonstrating and often add to my list. I have purchased tires and love the follow up service. I find gas is $0.25-30 cheaper than I can get elsewhere. Their return policy cannot be beaten.

Sometimes items are moved around just so I have to go down more aisles. Some items like Izze drinks are not always available. Books are always a good buy. We have the corporate card and save on membership costs.

Good return policies make all the difference! I’ve returned cooked salmon because it didn’t taste fresh! Awesome store! The prices are always the best and they carry quality products. We have a large family and shop often at Costco.

Always great service and love ending up eating in cafe. Also, no questions asked when returning items. Wonderful products. Friends that have used travel options claim are very good. Greatest gas prices. You get your membership fee back first year.

Need more checkers-long lines at every open register - too long to check out after shopping- merchandise here today-gone tomorrow never to be seen again. Can't rely on items being available. Some floor personnel willing to go the extra mile to help.

I paid my annual membership fee on 10 of 2019 in Costco Avon, MA. Membership desk charged me $60 that day. Unfortunately, my membership still expired. Costco online agent denied my transactions, said there is no $60 received by Costco on Feb. 10 from my credit card. I contacted my bank agent, which is Costco Citi Anywhere Credit Card, who told me from the Citibank system, there is a $60 transaction. If Citi can see it, then Costco must see it, because they are using the same system.

I think renewable fees are a little high. But I still like shopping there. They have the best prices. The Frederick store is the best one I think. I’ll keep shopping at Costco.

I just spent two hours between chat and on the phone with a manager for something that should have been quite simple. Costco.com and Costco are quite separate and therefore, their customer service suffers greatly (thus the 2.5 stars out of 5 on this site). I will shop at Sam's Club.com and Sam's Club until this changes. Costco wanted to charge me $800 to ship laminate flooring. Sam's Club has almost exact flooring and they offer the Click and Pull offer. Sam's Club employees shop for you and everything is ready for pick-up and you can pay online or at the club. Costco...you will have to step up your game pretty quickly to keep up. Manager called back way after the allotted time and really offered nothing to help. I am all about good reviews and kudos to those that deserve and rarely write bad reviews but I expect more from Costco and Costco.com. I am off to shop at Sam's Club, contact me if your customer service improves.

The samples that you give away are great but a total distraction to shopping. Never go on giveaway days. They fill the aisles. It’s hard to get around them when they’re positioned at the entrance to the isles creates traffic jams all over. Place them in one area so you can shop without having to fight your way through the customers.

Locations strategically located, selling quality products, sold @ value prices, with excellent customer service. Technical service in cell phone departments are insightful with review of data usage, then compare & contrast of various programs & vendors with best value recommendations.

It’s a nice clean store. I Hate Walmart & won’t shop there so it’s a very good alternative. It’s a fair selection of groceries etc & the produce is very good. I’ve been able to find most things & prices are better than they are at the market.

Was assisted with my concern by three different people over a period of 30 minutes. Asked to wait and a person would return with more information. I waited 20 minutes more. Nobody came. I went to the desk and the person was in line helping other customers. I was left standing there and nobody came back to help me with my original inquiry. I expressed my concerns to the manager who asked for the next manager cuz he had no good excuse for not following through and the manager didn't have anything else to say but just listen and they were sorry. Not good enough. It was bad customer service. It's been an hour of my time with people miss guiding me and lying to me and I was very upset about the poor customer service. They don't know how to serve their customers. Unfortunate that they have time to bring up our items and take our money but not help us when we need customer service.

I went to the Costco in La Vista, NE. on Wednesday to pick up EKO 47L/12.4G Fingerprint-Resistant Stainless Steel Motion Sensor Trash Can that I seen when I was in there on Tuesday. Tuesday they had a ton. Wednesday they had zero left. (They didn't have any at the Dodge street either.) The guy that helped me said "You can just order it online & they will deliver it to your door". He FAILED to say they will charge you $ 14.99 shipping & handling. That is ridiculous! He also stated they sell out quick. It is not the customers fault they don't order enough. Found a similar item at Wal-Mart.com with free shipping. Which it comes to my door for FREE. Guess where I am buy my new trash can.

I like Costco prices compared with other stores. Most of all I love their return policy. The store never gives you hassles when you return items even if you have used the item. Though I pay a membership fee, I get it back each year from Costco and money back from my credit card.

I believe that Costco gives good value. It is true that one has to buy items in large volumes. However, this can be managed if one is clever about either freezing foodstuffs for shopping with a neighbor in order to split some items.

I have been enjoying my Costco experience so far. Most employees have been rather polite to be around. Except for a couple deli employees that decided to talk in unprofessional street slang with a dab of cussing using suburban slang to insult half of the people they called friends. Otherwise I have found most workers to be pleasant and professional.

Not only do you get great deals on most of the items that they sell but the return policy is second to none. The return policy is the most important part about shopping in any store. Customer service is number 1.

Costco can be a good place to shop and a bad one. Things you buy a lot of can disappear overnight never to return, stores across the nation and even across a state carry too many different things (little conformity) and the lines to check out can be horrible and they will not open a '10 items or less' line. Employees are hit and miss for service, some smile and many do not. They don't like helping you load chairs or large heavier items, etc but they are happy to sell you those items. The big bulk items are often too much for small households, especially if you lack storage. They never stock enough of the fun seasonal items. Their rotisserie chicken is the best on the planet though!

When I first join Costco I was overwhelmed by the size. However, I have found great value on a regular basis so I keep coming back. It is amazing how quickly Checkout goes even at high traffic times. The one concern is that at times they drop products with little or no warning. If it's not the house brand (Kirkland) you never know how long they will have the product. This has happened only once or twice so I am not very worried about it. The Kirkland brand is also high quality.

Return policy the best in the business. Low prices are storewide. Parking is the only problem. Their gas prices are the lowest in town. Other stores should take a lesson from Costco on pricing and returns.

Shopping at Costco is always interesting because they offer new items on sale all the time. And when you get to the check-out, they are efficient & quick, well-trained, usually friendly. And you usually get to sample food along the way!

One stop for all my needs, Employees are friendly and helpful and returns are easy. The variety of merchandise is great. Prices are great. Great value for the money. Check out lines move fast. It is a pleasure to shop at Costco.

I like Costco, except that: the new bigger carts are too high for old ladies. I buy less because my back hurts when I push the cart. I put off going because I ache when I get home. Also, three products gone extinct...two of them female specific. One is grandchild specific, the Kirkland Peanut Butter Cups. Their hotdogs are the best part.

Costco in Greenville, SC offers the usual array of good products at very good prices. More impressively, however, they offer a stable and predictable inventory that enables the customer to plan purchases on a longterm basis. Customer service is actually very good (far better than at Walmart), employees are helpful and friendly, and my household is buying an increasing portion of its food.

The only store that shows eg per sheet. This is what separates Costco from other major stores. They don’t low ball one item to draw and have you pay higher on other items cost only. Chain that is fast. No frills. Check out only chain where it’s qual first.

Prices at Walmart are climbing upward and many times are out of stock for what I buy. It is hard to find an associate who can help or who wants to help. The pricing is why I and many others started shopping at Walmart. Now, they are no longer the lowest prices. Save money live Better? I don't think so anymore!

So glad when they stopped using just Amex. And now they have self checkout which gives a good choice, and they are always there to help with that. Most of their prices are pretty good, and their brand is always good, food always good.

Today I went with my parents to Costco in Fresno, CA the one on Peach and Ashlan. The lady that assist my parents and I were completely racist. She had brunette and blonde hair, about 5'11ft tall and wearing burgundy top. When I approach the counter, I wait for a long time and nobody help us. Please keep in mind there was no customers at the customer service department besides my parents and me. I finally walk up to her and greet her "Hello, my father wants to renew his Costco card and I also want to apply for a Costco card.” Her response was "This is only for rich people and it's $60 dollars for a membership."

Costco carries organic produce, organic frozen food, range fed organic meat and organic prepackaged goods at reasonable prices. Their price are better than local health food stores. They also carry seasonal item like Halloween costumes for kids at reasonable prices.

I always find great deals here and I'm never disappointed. The value of products, the customer service and the entire place is just great. I shop here often and won't shop any other store for my needs.

After shopping around for new dishwasher, I decided to purchase with Costco as appliance is $100 discount, free delivery, installation and haul away old unit. Took 3 weeks for appliance to arrive. The delivery team is rushing to leave you after drop of my dishwasher and try to leave within 2 minutes, when I told them about haul away my old unit, they said is it unplug and ready. I told them yes, they asked me how do I know? Now came the installer, he spent less than 5 minutes, looking under sink and told me couple things need to be replace and cost $180, if not he won't install it. Before he left he told me that it is very simple if my husband is a handyman he can do it and he wanted to charge me $180???

ON 2/21/19 MY DR CALLED IN 2 NEW MEDS. I CALLED HOURS LATER AND THE LADY SAID THEY HAD NO RECORD OF ANY MEDS FOR ME. I THEN told her to please double check. She found the 2 prescriptions and told me that 1 was out of stock and the other 1 would not be ready till the next day. I then asked which 1 is out of stock? After holding on for 10 minutes I hung up. I called back and got a gentleman who assured me both meds would be ready today. I called back later and was told they were filling the second med and I could pick them both up in 15 minutes. Off I went to Costco and was told they only had the 1 med and the other one was out of stock. I told them their customer service told me they would have both of them. They did finally find the med that they said were out of stock. This has been a horrible experience.

Wonderful and best of merchandise at the Costco in Merced, Ca. We go to Costco 2 to 3 times a month and appreciate the managements and clerks. We also like to go to the earring area and get something to eat. I wish you had smaller things then we could do all the shopping there.

Costco is a great place to shop. The prices are reasonable, the selection is fairly good in that they tend to restrict what is available, and you can shop online. The only negative is that I wish the store was a lot closer.

Costco has the best return policy so I always shop there first. Their customer service is always over & above. I wish they were open earlier, they finally started opening at 9 am but I'd like to see 8 am daily.

Costco has all the products I need while introducing new ones almost weekly, I really love samples and I think everybody else does too. I love having many options in different products and Costco has this.

2/19/2019 morning around 9:30AM, I stopped Costco Santee CA gas station, the gas station I went all the time, it was never an issue until this day, I parked my car next to the gas pump, my car was inside of the line, it had enough space to allow any cars to pass and leave the gas station, I was just about to insert credit card to start, a ** man with a pickup truck who was waiting in line came out his truck, very rudely and loudly ordered me move my car so the car behind me can leave, at that time, the car behind me was still pumping gas, the lady in that car did not say anything about making room for her leaving, Clearly this man wanted shorting his waiting time even it was not that busy anyway, I decided ignoring him because everyone knows it does not take very long to fill a small car, it would take longer for me to get in the car, start the car, then move the car back and forward a couple time, on top that, he was very rude to me.

Generally good quality products at reasonable prices. Some packages are just too big for home purchase (ex. - 3 large bottles of catsup as a unit. 2 was more than plenty). I dislike when standard products disappear from the shelves - Coca-Cola with sugar in glass bottles (only soft drink I buy), Pentel Signo pens in box of 36.

The only thing that I dislike about Costco is that they get great products in and then you cannot get them again. For example: Culinary Treasures dressing and marinade that had tomato and bacon that was wonderful. I asked them to bring it back and they have not. I would buy cases of it but they have not brought it back. That is one example - there are plenty more.

Great place to shop. They seem to change merchandise mix a lot. Some items you have been buying regularly suddenly disappear. They bring in new merchandise according to the seasons too. We like the drug store and eye areas. We go there about once or twice a month.

COSTCO value is always good. Sometimes price is almost matched by sales elsewhere, but overall Costco seems to have a policy of a small fixed markup, I think 15%. Required purchase quantities are sometimes greater than we want or need and thus don't purchase there, even though it is cheaper. Return policy at COSTCO is very good, too. Checkout is often slow due to long lines. They try to move them quickly but don't seem to open additional lines soon enough. So, we may avoid going there for small items available elsewhere.

Do not order or escalate to customer service. This review is about same day and two day ordering. Both did not work and I was double charged. When escalated I was told to go to my bank and for the same day instacart. This is remarkable because I ordered off the Costco website. Customer service has no more than a supervisor on site and makes you hold. Giving you absolutely no resolution. If you want to lose time and money go here.

On November 30 I bought movies tickets at Costco but later I couldn’t find them and I looked everywhere. I wrote them and after CHRISTMAS and JANUARY 4 they gave me two free refund movies passes. How nice of them. That’s great customer service.

Costco is Clean and Costco is Friendly and Convenient... Staff is professional and extremely helpful. Has most of the products and services I utilize... AT&T on site, Optical department, Seafood, paper products, baked chicken. Cheap!!!

Love looking for bargains... You can find lots of new items that you need to try and find them at a discount price. Lots of healthy organic foods! Things you must have for your home too. Lights, rugs, towels and clothes for the whole family.

The experience of having a person check my cart and refer to the receipt is why I am a one time only shopper at COSTCO. I abhor this process. The assumption is EVERY customer or rather "member" is thieving is just not how I run my life.

Both Costco & Walmart used to be great fun to shop in the old days. Customer Service Reps were very friendly and obliging. Very willing to help and literally walk with you to the aisle concerned...Now it is totally different. There are just 2 answers. First answer will be..."Go to aisle # 1 or 3" or the second answer, "I am not the person who works in this dept so I cannot help you...Speak with someone else??" When I am in a rush such answers and attitude puts me off completely.

On 2/3/19 I ordered a washer and dryer from Costco. Delivery date was 2/7. They didn't call. I called and complained. On 2/11 they called and said they would be delivered between 8 and 12 on 2/12. Again they didn't show and no call. I then called and was told the quickest they could now deliver was 2/15. I tried to cancel and get my money back. I was told it took 24 to 48 hours to cancel. I asked to speak to a supervisor and was refused. They said one would call later but of course it did not happen. I waited the 48 hours and called back. They have told me the order is cancelled but I have to wait 3 to 5 days to get my money back. I also tried to dispute the charge on my Citibank Costco Card but have not heard anything from them. Very poor customer service. I ordered the washer and dryer from someone else on the 12th and it was delivered the next day.

They are well-stocked. When the checkout gets backed up they open up plenty of lines. Get you in and out quickly no matter how busy. Using their credit card saves times, accumulates cash back plus discounted gasoline prices. Always have great berries!

I have come to trust Costco products. When they aren't right, Costco makes it right. My purchases are only limited by product availability. They are a good employer, pay their people fairly, promote from within, and have good social practices. Those things matter to me, and determines where I put my dollars. That wraps it up for me!

In reference to what Costco is, Costco is managed by professionals doing their best to satisfy their members. The employees of Costco are the best in what they do, always make the customers happy to be the customers/members.

COSTCO Online lost my order for a $2,000.00 TV, somewhere between the vendor and the shipper and were unable to tell me anything about what happened. I had to cancel the order three times - twice over the phone and once in writing. Anyone who takes the time to review the online service will note that these type of problems are a common occurrence - COSTCO's or their Vendor's or Shipper's record-keeping quality must be very poor. Ultimately the blame lies with COSTCO as they are the ones who makes the agreements with consumers and should ensure that they and their Vendors and Shippers keep to the terms of the agreement.

With Costco you know what you are getting. Quality Product at Good Value! Price/Value Relationship matches. No need to question. PS: I enjoy a hotdog & soda after Shopping as well. Great place to sit & people watch!

No real issues with Costco but the gas station needs some traffic control. The entrance jams up and the customers need direction going to the farthest pumps to expedite moving vehicles through the lines.

Store always clean and employees helpful. Except fast food area sometimes has overflowing garbage cans. Lines sometimes too long at checkout. Clothing section neat and well marked. Fruit and vegetables area well stocked.

I had an appointment for 9:45 am on Feb 9, 2019 with Dr. Ho ** a member of Dr. ** optometrist staff at the Okotoks, Alberta COSTCO. I arrived for my appointment at 9:35 am (I always arrive 5-10 minutes early) and waited until 10:40 am when the staff apologetically indicated that Dr. Ho ** had not called in yet and recommended I leave and rebook. They provided a $20 Costco voucher which cannot be used at the eye centre for your eye appointments (only cash & debit card).

Costco is the best place to shop for great deals. Always offers quality products at reasonable prices. Easy return policy. Great selection of items in all departments. Love the food demos, as it gives us a chance to taste the item before purchasing it. Especially when they add new food products. Can't beat the prices nor quality of their roasted chicken in the deli. Best in town. Great pizzas. Lots of delicious foods in their deli. Great food court with reasonable prices. Love that they are adding more organic foods to their grocery line. Great deals on eyewear, eye examines and hearing aids. Best prices on gas and diesel fuels. Plenty of parking spaces. Cannot say enough good things about Costco. Always love my shopping experience at Costco.

The items are all of high quality and at a reasonable price. From snacks to wine to the meats and baked goods, from TVs to computers. We shop there once a month and save a lot of money and get great items.

Very good prices and excellent customer service every time I shop here at Costco. The quality is good and the variety is great. I recommend shopping here for all items needed for the home. The food is delicious as well if you need a quick lunch or dinner.

We ordered a 4-piece Samsung appliance set on Black Friday 2018. At the time, the package was back ordered, but we were confident that we could wait a few extra days and make it work. That deadline passed, and we were left in the dark about an update until I called in, was put on hold for several minutes, only to learn that it was back ordered for an additional week. This proceeded to happen 3 more times, and the products have only now been installed more than a month and a half after their original expected date. Costco blames Samsung for the delays in production, and was content with offering only $100 in return for the inconvenience after 1.5 months of waiting, countless hours on hold, and shoddy communication. We will never, ever buy appliances from Costco again. Buyer beware.

Ordered a washer and dryer over a month ago. They should be here by now, but instead we get an email today saying "they were sold out" with no time frame of when they can get more in. They want us to accept a "downgraded set" (not nearly all the features of the one we want) for a few hundred less, or to just cancel the order. They claim it is the pedestals for the machines which are sold out, and they will sell us just the machines, but we only get $100 off. We paid almost $600 to add the pedestals to ours. Costco Online is selling products when they do not have them. This is an extremely bad practice.

I found I did not receive my 2018 rewards via check, so I came to local store to figure out the reason on Dec 2018, the customer service department employee submit a request to reissue the check, however around a month later, I still did not see any check come to my mailbox, so I came back to Costco again, they said they cannot see my reward balance, and cannot fix my issue in store, recommend that call toll free number to report issue, and then two weeks later, I am still waiting for something happened.

Bought a Dell Inspiron 15 7000 Series 2-in-1 Touchscreen Laptop for $ 814.94. Unfortunately, I was dissatisfied for the following reason(s): We ordered Dell Laptop online, which was never delivered. UPS tracking shown as delivered at front door. We called Costco customer care stating that we have not received any laptop. At first they said that they will refund the money as that model is out of stock. They dragged it for 45 days and now they said that they will not refund stating that it's been delivered (they haven't choose the option signature required while delivering). Never bought anything from Costco.com, worst customer care.

I purchased 1 year of MoviePass from Costco. When I realized that the service was not what was promised at time of purchase, I tried to cancel my subscription and get a refund from Costco. After being promised a full refund on three separate occasions (via telephone customer service department), I only received a partial refund of $15. I was outright lied to just to get me off the phone and each time the balance of the refund never posted to my credit card.

I was falsely led to believe I'd receive a $60 cash card for simply signing up and being approved for a credit card. I was there waiting for at least 30 minutes. In that time the woman kept trying to get me to upgrade, thats fine. It's her job to do that but I told her I'm only here for cheap gas and auto batteries. I wont be buying much so an executive card will be a waste. She still kept asking while we were waiting, it was New Years and super busy. She kept asking if I was sure I didnt want a credit card. I said no I dont need anymore. She still asked me if I was sure. She eventually said if I signed up now I'd get a 60$ cash. But she made it clear and I asked her more than once that it'd be a cashcard sent in the mail. It was all clear because it was an amazing deal that I wanted to be sure it was amazing because it paid for the membership. I didnt mistake anything, neither did my husband standing next to me.

I was in need of a new tv so I visited Costco.com and selected the Samsung 50 inch for 379.99. I then visited the store in Lantana where the 59 inch Samsung tv was with a sign of 379.99. I grabbed the tv and headed to the checkout where the price rang up 429.99. Got the manager involved and he said that was the floor model only. The sign was clearly in the right spot with 15 TVs under it. Called customer service and Issac did not care and told me to take my business elsewhere.

Our local Sam’s Club closed so we decided to try out Costco. It’s definitely not all it’s cracked up to be - to say the least. Many of their products are low quality with a somewhat high price tag. The membership costs 15 more per year than Sam's Club. There are no aisle labels whatsoever. There are aisle numbers, but no description of what is in each aisle. My guess is they eliminate aisle descriptions so that you have to wander around the store to find what you’re looking for (and therefore spend more $$$).

Costco has been my favorite store until today. I found out, in a very humiliating way, that Costco clerks write comments about customers who return products. I found out I had return produce after the "Best used by" date, and had negative comments on my profile. I found out that every time you return (not sure if you buy as well) something, these comments pop up, no matter what store or city or even state you are, and these comments follow you for the rest of your life with Costco. How humiliating, and what a good way to lose your customers, Costco! Remember, Costco is a shop that takes pride on their return policy, but some overzealous employees are using these comments as they wish.

I ordered a few products from Costco and got 2 of them. The 3rd one was pending for days on end and when I called, they said it has not been picked up by the shipping carrier and they do not think it will be any time soon. We requested a refund and they were happy to do it. They did not give me the refund and when I call, they do not seem to know anything and say that nothing can be done. No mention of my product or my money. I suggest that you do not buy from Costco online or you're just going to waste your money and time.

Costco has always been my favorite store - until October of 2018. I ordered a refrigerator online and had the worst experience ever - took two months to resolve because of bad information given to me by the concierge service. In the end, I spent 26 hours and an additional $1,200 to resolve this. I thought it may be a fluke, so I ordered 2 photo throws for family this past Christmas. I placed the order on Dec. 14th and one of the throws were delivered on Dec. 18th. I wasn't certain of what had happened so I called Costco. There I was treated rudely by someone from India (I think). All she would say is the other one is on the way and would arrive by Christmas.

If I could put zero stars, I would. I called Costco and told them that my mom was very ill and was not able to go to the store to get food for my family. So, I asked if I could use her membership because she is not able to get out of bed and they said no. So because of them, I was super inconvenienced and had to go all over to get everything my family needed. Extremely disappointed in how inconsiderate the man on the phone was towards my situation. Any thought of getting a Costco membership in the future is now gone, and now my mom will be canceling her membership as well. Overall super disappointed.

I’ve been purchasing Costco bacon for a while now. The “thick sliced center cut hickory smoked bacon (made from European pork belly)" to be exact. I always enjoyed how thick and tasty it was but the last two times it has been abnormally salted, literally inedible. My husband and I are both on the Keto diet so we eat loads of bacon, but this time around it was difficult to swallow it or even mix it with anything else. Not to mention, it was mostly All fat!! I am quite disappointed. I wanted to write to the company but only phone number listed is to Costco in general. Will not be buying this again. Beware if you have sodium intake concerns.

I find Costco prices to be excellent although they do slip up on some products but are usually very competitive. Their return policy is amazing. Almost too good with customer returning products that have been obviously well used and there are no questions asked. This irritates me at times because I feel Costco is being taken advantage of but apparently the supplier of the product is the one who losses out in the long run not Costco. That's how Costco keeps their prices so competitive.

I purchased 3000$ furniture via Costco online on Nov 14th 2018. Till date (Jan 1st, 2019), Costco cannot give me a definite date as to when the furniture will arrive. The Costco reps for the most part are friendly and apologetic. They all give me a standard answer that a "supervisor" from the escalation department should be calling me. No such calls. In the meantime, a nasty review I wrote about this unpleasant buying experience was "moderated" by Costco and rejected since they feel they are not responsible for delivery delays. Hello? You are the ones in charge of taking the order AND shipping it out to the customer. Off-late, customer service at Costco is going down the drain. I have been a Costco member for 20+ years. I will be taking my business to either BJ’s or Sam’s shortly.

My friend thought she was doing me a favor by picking up a twelve pack of Kirkland paper towels at Costco for me. Kirkland is supposed to care about quality and only sell the best products. Well if they care so much why does every roll of the paper towel pack smell like turpentine! It is disgusting. Pick one up and sniff it if you don't believe me. It's shocking.

I read many things on Costco and on their name brand, Kirkland. Love their steaks and meat department and special they have. Was a member of BJ, except it is companies brand and just not into cutting coupon out. Sam's Club, only one time a member.

When their specials prices go up on certain special items not all locations have same price. They keep going and going up with prices and they keep moving items around the store so they make hard to find. But since they said we go to them they don't care.

First let's talk about the trouble with parking, they lay out the parking lot to be the most difficult. The prices are not a great value even though the size of the items are much larger than you need. To check out will require you to bring a book to read. Extreme long lines and people with cats overflowing.

Online shopping - The representative was extremely rude and asking personal questions that did not pertain to the matter at hand. She was not helpful, and she did not act in a manner that a representative should. I have been a loyal customer of Costco since 2004 actually an executive member but was treated like a number that no one cared about. I will not be their customer anymore. They failed at customer service!

My daughter added me to her membership since she just graduated college and was moving back home. She told me this was done and we would finalize it when her move was complete. Until then she gave me her card to use until I could officially get my own. Wowie— call the National Guard, 911, Air Marshall, Attorney General... you would have thought I committed a Federal crime. I have never been treated so badly or humiliated by anyone like they did... making a huge spectacle of the situation. I have worked retail for almost 20 years and never would I dream of treating anyone like they do... Honestly their membership is not all that and I would NEVER become a member now. So in closing — SO GLAD I HAVE A SAM'S CLUB. :)

I like both quantity and prices. Even home appliances are more of a savings than Target or home goods. There are so many great brands at lower prices than Ross or Marshalls. Give it a try. I'm not kidding.

On December 28th at 10:30am, Costco had a dishwasher delivered that the delivers drivers broke upon arrival when they dropped another dishwasher on top of it. They said they couldn't do anything and that we needed to call Costco. They asked if we wanted to keep the broken dishwasher. Of course we declined for we paid for one that wasn't broken. After two hours worth of phone calls, they said they could deliver one in 6-8 weeks with a $50 refund or refund the purchase. After waiting three weeks for the dishwasher in the first place, two hours on the phone, taking time off work for the delivery (since you can't schedule it), and a migraine later, they said their delivery service was not their problem. Let me tell you, NEVER buy ANY appliance from Costco. You are way better off going to Home Depot or Lowe's. Never again will I buy from Costco.

Costco flowers live up to the Costco reputation for value and quality. I have ordered from them a number of times and they never fail to please. The flowers last a long time, are very healthy, and delivery is as promised.

Every article of clothing we buy from Costco has a strong oily/mildewy odor and is almost impossible to eliminate. We’re at the point now of only buying gas there since discount clothing is useless when it smells so bad.

Costco is amazing. The only issue I have is the long lines to pay for less than 10 items. I enjoy the different items they have available. They do require a directory or perhaps better signage as to what the aisle has available.

Definitely worth it if you are after bulk items as single items cannot be purchased. Instore cooking demos are always hard to resist... As are the delicious fresh bakery items made on site. Always an easy process here but an expensive one as the temptation is real with all that’s on for offer!

Having been a Costco customer since the '90s, I have noticed many changes over the last several years. I'm still a card holder. Though I have downgraded my membership due to the reality that I no longer spend as much as I use to. The ROI on the added membership fees compared to rebates no longer make sense. There are still items I only buy from Costco. However, the largest percentage of my past Costco purchases longer make sense. The food, both on the shelf and at the front food court has degraded in quality to point of being unpalatable or just a bad value.

I am a long time Costco cheerleader -- until recently. We live a long distance from our nearest Costco, spending $400-600 each time we make the journey. We checked out normally at Norfolk, VA, but were stopped at door by very eager Indian lady that went through every item in our very full cart item by item. My wife can't stand for a long time but the lady kept going over our receipt again and again. Eventually she figured out that the Costco scanning associate had missed a jug of detergent. Holy Smoke, call the police. I tossed the detergent aside and departed with her yelling "It is not personal, it is not personal!" Never going back. We have a Sam's Club a little closer and they have self-checkout so we don't accidentally leave without paying for an item -- we go over our purchases many times to make sure nothing is missed.

I remember the days before Costco where stores gouged us. After they arrived somehow prices could be cut in half and matched. The value of the pharmacy and loyalty dollars makes it a great value. Always timely specials, seasonal values and unusual items make shopping interesting.

We really love the variety and the prices at Costco. They have the best quality of merchandise as well. The return policy is also really good. I get all my prescriptions there as well since my insurance isn’t that great; there is no better price for scripts.