Costco Reviews

Long lines both in store and customer service. Had to hold over 40 minutes to cancel my account only to be disconnected. I just want to close my account but they are making this as difficult as possible.

Purchased a TCL 65" Class - 6-Series - 4K UHD LED LCD TV on 11/2/19. On 11/24/19 it stopped working. Contacted Costco Concierge since the TV was still covered under Costco's warranty. They sent someone out to fix it, but couldn't. Contacted Costco Concierge again and provided them with all info and photos requested. They arbitrarily denied my claim - giving no reason. Won't be buying big ticket items from them again. They are fine for toilet paper, but not much else.

Please save your headaches and why get stresses with your money. Paid for it,, We purchased a washer on November 2nd, up till now December 8th and we still don't have it!!!! More than a month... We keep calling back and forth. Find out the merchandise, people seem like helpless, bad services, robot machine calls for delivery and no show, no prove any reason why not coming like the delay delivery,,,, We are run out of patience and hoping everyone don't buy any appliances with deals different few bucks and get big traps like us.

Updated on 12/29/2020: As of today we have had 2 more delivery cancellations and still no delivery. Interestingly Costco cancelled our previous order since it was "LOST" and resubmitted a new order. Ironically they mentioned they would call me w/ delivery details once they located the "NEW" order. Apparently they lost it again! WOW!

Costco used Innovel Solutions for the delivery of my couch. If I could give Innovel Solutions company zero stars I could. Firstly, they never came in the allotted time frame. 15 minutes after the time frame I received a delivery confirmation email saying it was delivered and it was not. The delivery receipt and the email showed a blurred out picture of nothing and a scribble of a line for a signature. I left my house and came back to them leaving a yellow sticky note that they were there but no time frame to come back or number to call. When I called customer services about this they confirmed the bad email and picture and said they would get back to me to let me know where my couch is. 4 days later, no call back and no couch. I called Costco about this 3 days ago and no call back from them either. When I called for an update from Innovel they pretended like I had a bad connection and HUNG UP ON ME.

If I could give zero or negative stars I would. Costco and Lorex both have SHOCKINGLY HORRIFIC CUSTOMER SERVICE. My husband and I called BOTH Costco, Lorex, and UPS for literally days because Costco first displayed the shipping date for 10-15 business days, but UPS kept changing delivery dates. I told Costco, Lorex, and UPS for days and hours each day on the phone that due to the holidays, we're AWAY on certain days, and to delay the delivery for just 2-3 days depending on their timeline.

We bought a leather couch and the guys at the store said the back wouldn’t come off. We barely got it through the door. Once inside my grandson found a paper stuffed in the cushion that showed how to remove the back.

Normally I love my Costco experience but today around 11:45 I witnessed an employee interaction with a customer that made me too uncomfortable to not say anything. The man (employee) sternly told the customer next to me that she needed to adjust her facemask or she would need to leave. She had already paid and was on her way out of the store, she informed him that she was on her way out of the store. He told her that if she didn't adjust her facemask that he would revoke her membership. She reiterated that she is trying to leave the store.

It’s clean, has products with warranty, low prices, cash back, really good quality, the Costco store also has gasoline near their store with the lowest prices for gasoline and products, and they provided the hand sanitizer at the beginning and every corner of their store, they sell anything from grocery to pharmacy to deli with fresh food that they make in front of you with the lowest price, their cashiers always polite, fast and friendly and they always know what they are doing, in the past 30 years of my grocery the cashier never asked for help. They are trained really well. I go to Costco 3 times a week. I feel comfortable to shop there. Their pharmacy is so fast and knowledgeable that I feel like I am in the hospital. I order my prescription, get my grocery, pick my prescription and leave. Love it.

The vegetables are always fresh. Meats are always top notch. You can find any and all the things you need under one roof. Costco qualities in all of the merchandise is excellent. Customer services that is provided is always professional, helpful and friendly. That's is why I shop there more often than not.

Costco most all times have good quality products in stock if there is a problem there is no problem whatsoever to get a credit. Only problem is that you have to buy in larger quantities that may not be suitable for some people but you could probably share with a friend or neighbour.

Wide variety of items and very good pricing. Short waiting time and short lines. Customer service is warm and friendly. I would recommend this store to anyone who is interested. The proximity is also convenient for travel.

I ordered a TV. Got a confirmation on delivery and waited all day with no show. After 45 min with customer service I was promised a delivery 2 days later and again no delivery. I will NEVER order from them again. Save yourself a headache and some time and buy from Best Buy.

On Aug 29, 2020, I ordered and PAID over $2,000 for a wall bed. I did not receive it. I called and on October 2, I was told they had sent another bed, that the first one was apparently “lost.” They said I would receive the new bed on October 26. I have called SEVERAL times trying, spending 4+ hours either speaking to a rep but mostly on hold trying to find out where my bed is because I really wanted the bed. I’m giving up. I’m cancelling my order today since I will never receive it. If I could give them less than one star for not doing what they said they would do, I would!!!

Really bad experience. You won't get any ETA. No timeline. I ordered waster and dryer and was supposed to be delivered on Oct 15 (order on Sept 30). On Oct 15 I received an email stating it was sent to wrong distribution enter and will be delayed further but till now no update on when I will receive it and even after multiple calls there are no updates.. In fact no one has any clue on when I will receive it. Don't buy anything on Costco online if you need to get it on time.

They have great deals on the same shoes that would be $40-$60 for like $15-$20. Nice shoes at a discount price. I would highly recommend. The shoes will last years potentially & may even be Vans, Nike.

I got a membership because of the products they sold in bulk but they have been discontinued most of them selling basically Costco brand only. Will not be renewing my membership this year after 4 years!

I ordered a LG Fridge on costco.com because I thought it was a great deal. Costco says they will deliver and have it professionally installed. This is where the lie begins. On their site as part of the delivery terms it is clearly stated that should the fridge doors need removing to get into the home the delivery team will do so. Upon arrival the team measured the door and measure the fridge. They attempted to get the fridge into my home with the doors intact which did not fit. This caused damage to the fridge, my wall and door trim.

Costco, purchasing was a breeze (easy when they are taking our money, i guess). Little background, we are a new couple and moved to a new home. We ordered a Whirlpool Refrigerator and Dishwasher bundle from Costco. We were extremely excited for the delivery. Great job in all the automated (sms) alerts. Then came human interaction.

Purchased a refrigerator online July 6. Received 3 different ship dates. Finally arrived September 12 DAMAGED. Refused it and were told we would receive a replacement the following week. Instead we received an email saying they are refunding our money and we can repurchase it again online and wait another 8 weeks. The one we purchased was on sale and now it's not and $1,000.00 more. There is nothing they can do is what I have been told after talking to several customer service reps and managers. We are furious.

I ordered a Coverking car cover at Costco.com. I received the order placed email but never received an update. After waiting over a month I called Costco corporate offices. They looked into it and had no idea as to why it was never sent. They said they were not able to contact the sender. I told them I wanted to cancel the order. They said they process the cancellation but never received confirmation of it. I wanted a few days and decided to go online and canceled the order. I received a cancellation confirmation email. But 14 days later I received an email from Costco stating there was a delay with the order and would be shipping it in a few days. The email stated that if I didn’t want the product anymore to respond to the email directly. I responded to the email but received another email stating there was an error.

We bought a playset from Costco - online. After installation at our backyard, the playset began to fumble a lot. It was not stable and was moving a lot despite getting it installed through a professional playset installer. We called their customer service to return it, which they agreed to. That said every time we would call them, we will be on hold for hours to reach them and every time they will tell us that they are still looking into "how to get it picked up". At one time we received an email to dump it in the garbage can and send them the picture of it, and they would return the money to us.

We ordered a Sealy Posturepedic West Salem king mattress through Costco online on 8/28 to be delivered to our vacation home on 9/8. We wanted the mattress before we departed on 9/11. Never received a tracking order or any further info. from Costco re: delivery. Called the Costco Customer Service number 3 times and was put on hold for approx. 11/2 hrs each time. No one was able to tell us the status of our order or find a tracking number. Was finally given the number of your distributor, Innovel. Called them and was placed on hold for another 11/2 hrs. No one knew anything.

I need tires for my 2004 Corvette so I decided on Costco; my son gave me rave reviews; the Costco site would not let me sign in. then it locked me out. I called up Costco customer service was put on hold for 15 min. The agent was nice but she said she had to transfer me to security; the person who answered could would not speak at all this is Costco security!!! I give up on Costco. They did not want my business.

Ordered online from Costco. Did not receive one of my packages because apparently the items were broken during shipping. This was since the 10th of August and we are approaching September. I tried calling Costco 3 times and no response. Could not even cancel my order. Wth Costco!! Never again.

Became a member just for the gas. We only buy bulk items during holidays and special occasions when we have friends/family over. As infrequently as we shop here it seems like a typical big box store that does truckload power buys when the price is within their profit margin. I say that because items we like aren't here on a regular basis or have been discontinued to promote their brand (Kirkland). Products are moved consistently making it difficult to find them. We witnessed management yelling @ workers as if they are just lowly subordinate subjects, a Neanderthal style of management that should not be acceptable. Most of the employees seem like non-college degreed blue collar types with a God complex and little or no people skills. Life is short and we now spend our time and money elsewhere.

I ordered a washing machine mid July. It arrived damaged. The replacement washer did not spin. After two broken washers I cancelled the order and requested my money back. Costco has not returned my money. I have called customer service numerous times and they tell me every time that it’s a process and I need to wait 1 to 2 more business days. Beware. Costco is great for walking in and buying items in bulk. Never buy an appliance from them. Horrible, horrible experience.

I really enjoyed the blueberry bagel until now. I won’t buy them again, this is gross. Use real blueberries. Get a bagel with real blueberries. I have told my family and friends about artificial too. I realize they come in a frozen pack, but there must be something more suitable even healthier. I shop at Costco monthly and pick up bagels and other items. Staff are friendly, store is always busy doesn’t matter what time of the day.

Costco assures 2 days delivery and it took 4 days. Worse yet. The box containing the order was broken into while in UPS hands, the products damaged and soup cans dented. Totally disgusting. And any attempts to contact the store went unanswered. I am not impressed. I will NEVER order anything online from this company. Costco needs to send their staff to Amazon for training.

We bought HP computer from Costco along with $99 service plan. After 2 years its hard drive broke. I was calling Costco Concierge Service for 5 days every days for service. Some time they "do this and next time do that'. Last time I was with tech support for 98 min and call disconnected. They are awful. It is waste of money to buy their service plan.

I went to Costco yesterday because I saw some patio lights that had great reviews and of course, needed to join to buy the lights. I was signing up at the membership desk and the women told me that while the regular membership is $60 I could join the Executive membership, which is $120 and get $60 and she pointed to the credit card machine that I was using. Well, once I joined, you do not get $60 back on your credit card. It's a gift card that comes in the mail, not under Costco. She did warn me that it looks like junk mail and cannot be re-issued if I don't receive it or if it gets tossed. I'm not sure which name it comes under. I guess if you don't receive it, you're out of luck. Anyway, I thought this was pretty misleading and not a great way to start with a new member! I will not be an Executive member in the future, if I decide to re-join.

First of all, Do not buy furniture from Costco online because the quality and color of the items are often different from what shows on Costco website. Costco use a delivery company called Metropolitan warehouse and delivery. The service from this company is a total mess even Costco says it is white glove delivery. Metropolitan holds my furniture in their warehouse for 11 days without scheduling a delivery, then suddenly called and asked me to be at home in 15 minutes to receive the delivery. They then simply did not bother to call or show after I waited for them.

They don't back up their special services (i.e. Air Conditioner Installers). I wonder if they even bother to vet them. In any case, don't bother going through Costco for special services, Costco won't back you up if you have a bad experience.

Horrible customer service trying to buy a TV from Costco and thinking of cancelling my membership. I live over an hour away from my nearest Costco but maintain a membership for bimonthly trips. I stopped at the Menomonee Falls Costco yesterday. I did forget my Costco VISA card. As I ate at the restaurant before Costco I logged on my account. I checked my rewards from last year. I saw I had a certificate for $38 available so I asked it be resent. I did and requested resend by e-mail. It hasn't come yet. I did however search my e-mail back months and found the original.

Citi Visa card through Costco and rewards are used at Costco which is good for me in that I shop at Costco and don't have to find any rewards catalog and pick something I really don't want just to use the rewards.

Their shipping uses UPS Mail Innovations and sets at each facility 5 days each state. Says 5 to 7 day. But took 17 days. And no update on their site until delivery. When call Costo.com they could not tell me when delivery would be.

I find the cost of getting glasses too high in comparison with other stores, expected lower prices for sure. The service though is very friendly and complying with personal needs especially now during COVID 19, I needed new lenses and there was a rush note attached to replacement. Let’s hope they arrive any day now.

After much trouble finding a part for a ROG Asus laptop, they agreed to give me this 2 years-update as an upgrade for only the difference in price. It looks beautiful, and it features the one thing the old one was missing: optimized cooling.

I am a new member to Costco have ordered a total of 4 items on line 2 out of the 4 items I ordered online were wrong and not even close to what I ordered. WORST ONLINE PURCHASE COMPANY I HAVE EVER DEALT WITH .I ordered Gazebo curtains and received a $20 folding chair ??? There is no way they have any quality control here. I returned 1 item 2 weeks ago and still have not received my credit yet. Then you try to call for help and you have to wait two hours to talk to someone. Never again will I order items from Costco and spread the word as much as I can. They need to take some pointers from Sam's Club.

We buy these Trident Fish Sticks from Costco, for couple years now, but one month ago, I had a disgusting experience, I took out of the freezer the bag, took out like 10 fish sticks to warm up and one of them was half, I thought it’s a tiny end maybe and when I place it on the cooking tray looking carefully I’ve noticed it was bitten actually by someone. So I put it away, I was so disappointed and concerned. Who would do such a disgusting thing, you bite out of a product and then put it back on the band to be packed in the bag and sell it. What if that person is sick and has a disease? We are so disappointed about what happened. I will attach some pictures of the bag and of the fish stick that had a bite on it.

Updated on 06/17/2020: Yikes!!! I tried customer service - they wanted a form filled out before asking a simple question. Good way to prevent questions. Then I tried calling to order product to number Costco gave. The wait time is 82 minutes to speak with someone --- WHAT???? I CAN'T BELIEVE THEY CARE THAT LESS ABOUT CUSTOMERS AND ORDERS. I called BJ's and got right through. Wow Costco is going downhill. This is where I called for 82 minute delay. Next-business-day delivery is subject to quantity on hand. Large orders may require 2-3 days delivery time. For immediate availability, please call (800) 788-9968. THEN!!!!

I purchased a Keter shed from Costco.com. The item was delivered damaged and it was obvious that the delivery company attempted to hide the damage. After talking to Costco representatives for over 2 hours, the best they could do is to pick up the item in no less than a week. I explained that this is unacceptable because I am not able to park my cars in the the garage because the boxes are taking up the space. They said that they can't do better. This lets me know that they put the burden of the deliberate errors of their delivery partners on their customers and I find that unacceptable. I have been a member of Costco for many years and I will be canceling my membership due to this experience.

I went to Costco last week and purchased a few things to go camping with. Considering everything going on into today's world, camping felt like a good idea to get away from it all. When I went to Costco I knew I would get a few things, but had no idea that I would come across the most amazing tent that I have ever seen. Thank you so much Costco for always coming through!

I placed an order on 5-18-2020 for kids Playset. It arrived on 27th but 1 Box which was the most important Box out of 7 was damaged really bad. I refused the Box, but kept 6 boxes hoping they will send replacement. On June 4th, still nothing heard. Called Customer service, 3 hours on hold, a rep took my cancellation and filed for return but wouldn't send me any confirmation of return or cancellation. Her supervisor said that is company policy. 2 weeks went by, no follow up. On the phone again 3 hours. They have no email support, Online Chat and are rude and blunt. Please DO NOT order from Costco Online ever. I have filed a complaint at BBB and going to dispute payment.

Customer Service has contacted me by email to let me know that the refunds will be issued for the duplicate orders. I also received a voicemail from Brian P customer service manager for Costco Ecommerce explaining that the refunds should show on my Costco credit card in 2-3 business days. The message also said that per Costco returns department that I need not return the items that were duplicated. Following the email and voicemail message I also received additional emails (yes plural) giving me detailed information about how I should return the items. So in conclusion I am happy I am getting my money back, but unhappy about the conflicting information about whether Costco wants the duplicate items back. MY review of Brian P. if I could offer separately would be a 5.

Amidst a battle and terrible experience with a 3rd party seller on Amazon (nothing again Amazon, they're being great to work with) I placed an Online order with Costco for a pressure cooker. It arrived on time, but I quickly noticed the adjustment dial was extremely loose. I went back on their website, requested a return and received a prepaid return label. The day after I shipped it, I got an email stating my refund had been processed. This was my first online purchase from them and will not be my last! Really, the only "complaint" I have is with the return shipping methods. I would have liked to see costs associated with "UPS Drop Off" vs "UPS Pick Up" and if I'd be charged for either.

I ordered a dishwasher from Costco.com on June 2nd. They estimated that it would be delivered on June 8th, today. The status of my order has not changed since the 2nd. I am currently on hold to speak to someone and have been for nearly two hours! If I had known that this is how long it was going to take I would not have ordered from them. I love the prices and the quality of the items that I get in the warehouse. But, if you need an item by a specific time I would not order from Costco.com.

We are elderly and have health issues, so have reverted to some home delivery shopping, as the Coronavirus is particularly threatening to us. We have long shopped Costco, so began using their home delivery food service. Costco uses Instacart for home delivery. First order worked fine. Second order, they brought cheaper substitute items which we had specifically declined on the order form, and we were still charged for the doubly expensive organic items we had ordered. Third order, they gave us a delivery time, then changed it to late at night, then changed it again to the next day, then didn't show up.

I went to fill up my car and gasoline on 6/5/20 at around 10am. I inserted my card and bias card and when I tried to squeeze the handle there is no gas coming out. I look for attendant but to no avail. I went to the attendant booth and knocked the window of the booth. She went out very upset and yelling at me. She said if the pump was not worked go to other pump. So I courteously move my car with another pump, to no avail it’s not working too. So I moved again to another pump which working fine. All of a sudden the attendant came to me yelling again not to help me anything because of knocking the window which embarrassed me because other customers was looking at us. This is not good for Costco customer.

I bought a MSI gaming laptop for my son, it's awesome and was priced cheaper than other places, according to my research, the best thing about it it has a free 2 year warranty with it. One of the issues it has is the camera drivers are not installed, so I will be calling tech to sort that out, besides that I like it and my son is enjoying it too.

I purchased a mattress on Costco.com, and unfortunately the experience didn’t meet the high standards that I’ve come to expect from Costco. The website did not provide adequate guidance regarding shipping arrangements. The contracted delivery company did not give me options for a delivery date, and they wanted to drop the mattress off on my porch if I couldn’t be there on the date they provided. I paid extra for Costco’s “white glove” service which involves setting up the new mattress and hauling away the old one, so I told them leaving the mattress outside wasn’t really an option. I agreed to their delivery date and arranged to get the day off work so I could let them into the house.

After years of purchasing "America's Test Kitchen" books, something happened and they are NO LONGER AVAILABLE. I wonder on "whose end" this decision fell on. Also, the latest political books are not being offered. I don't really expect Costco to tell the truth; after all, they expect us to believe the reason they check receipts at the door is SO THEY CAN CATCH IF ANY DUPLICATE PURCHASES WERE MADE. Yeah, RIGHT! (They certainly missed it when during ONE SHOPPING TRIP, TWO ITEMS WERE DOUBLE RANG. Not ONE, but TWO! It only happened once, but once was enough.)

Terrible customer support!!!! Costco is usually so good to both their customers and employees that I usually love to give them my business. I ordered a new washing machine and the delivery guys woke me up at 7:00 am to confirm my delivery and then didn't show up as scheduled between 9:00 and 11:00 am. No call or notification at all. I called the deliver number and they hung up on me and did not give me a status or reschedule.

Part of the reason I purchased a light fixture from Costco was the rebate that was offered with it. After I got home with my purchase, I submitted the rebate Costco.com. It took me 4-5 tries to be successful. My thought was that they make submitting the rebate difficult so people will give up. Weeks later, I received an email telling me that my rebate was unable to be submitted because of missing or unclear information. When I submitted the rebate, all information was correctly provided. Now I am told to resubmit the information, but I have thrown the receipt away.

Am I the only one that didn’t know Costco Concierge Service is a hired service and not part of Costco? I’ve been with them over 10 years. They do nothing more than transfer information. They are not your advocate nor will they intervene for you. If you have any damage whatsoever on any of your TVS, COMPUTERS or other electronics they will not dig any further as to the real problem and immediately void your warranty - even if the product ran for months with or without cosmetic damage. Then they will forward the repair estimate, which in my case was never done, and the repair estimate is always more than the cost of the product. This is a borderline scam. I'll take my business elsewhere - especially electronics. I am shocked, I feel scammed and I feel like I’ve been deceived with a false sense of security when purchasing electronics.

After Costco decided we were unable to space ourselves or even make a choice on whether we want to use a mask I have stopped shopping there after 4 years. It is doubtful that I will be renewing my membership back with them.

Costco online flower delivery service was horrible due to the mother's day flowers delivery was late, dried out, bad w/ a rotten smell from Bogata, Columbia across the entire US. Petals were falling off and breaking from the stems. I hope Costco doesnt plan to use the same vendor in the future. Appreciate the refund!

Every time I've gone to Costco and eaten in the food court I've been appalled by the amount of waste. There's zero options to recycle at any of the ones I've been to so people are throwing out everything and the garbage cans fill so fast. All this garbage ends up in the landfills or ocean. It's atrocious that they get away with this. Many of the food items have excessive packaging, not everything has to be wrapped in plastic. The government need to crack down on this corporation which is playing a huge part in our environmental crisis.

Today 9:00 AM I visited Los Filtros store and I realized they have Clorox Wipes. Run directly to the place usually located. They run out of the product. I asked and an employee. Said they don’t have it. I move to other place but return to the warehouse area and see a guy who received a Clorox Wipes package. This person was a customer but an employee of Costco. Conclusion - you keep some products for your employee? It is no fair. I hope customer service call me and provide a package of Clorox Wipes. Of course I will pay. Thanks. Frustrated Mercedes.

Firm, adjustable and 5 year full warranty. Delivered and assembled at the house within a week and the old mattress was taken away free. There isn't much else to say, the price was a little high but after 4 years, it's still like new.

My local Costco has become a horrible experience since the pandemic. Not only am I paying for a membership but am being ordered into single file lines for no reason. I was ordered to go into a specific line which was longer than the one I was choosing. The final straw was required face mask which isn’t a government mandate in this state. I have canceled my membership... it appears Costco’s leadership has gotten a big head at this difficult time... I will no longer support this business.

Costco is doing an okay job. When will Costco offer DIESEL fuel in St. Louis? Will Costco ever offer Diesel fuel at all the locations in the continental United States? Their prices on food items are a little bit better than Walmart. Their unleaded gas prices are terrific!

Very bad experience. Since I am not feeling well, I had to send my son to the Costco with my membership card. The lady at the counter, she was not letting my son to use the membership card, both my son and I have the same last name, still she made such a big deal and acting like she owns the store. And she did not scan a bunch of banana and at the exit, they stopped him as if he stole a bunch of banana worth $1.99, and he had to go back to the line. This lady was so rude and arrogant, very first time I have this very bad experience from Costco at sugar and, Texas. Always I thought their customer service is great! Such a shame. I called the store to complain about this incident and whoever on the other end, didn't even apologize for their mistake.

I am very upset and disappointed by the current operational model Costco had adopted. First, I am unable to even buy the products I want or need (low inventory levels), which makes the membership fee extremely expensive. Second, I ordered products which were supposed to be delivered in 2 days. It has now been 15 business days and no information available beyond "Order received". All other retailers have been transparent about order status, shipping and delivered as promised.

With this pandemic going on globally I totally understand how hectic things can get, and I had the worst experience at Costco on Rosedale hwy. in Bakersfield CA. So I'm sick at home trying to keep distance and following regulations within the country I have a membership that I am thinking I will no longer pay for the upcoming year.. I sent my brother to purchase a few things in which I'm keeping to a minimal ex.fish fillets and some drinks and you would figure they would be a bit lenient on the fact it's a credible excuse as to I'm sick.

Admission during covid19. Costco states that two people are allowed with one membership card. As husband and wife, we were entering with one card using one basket. We were accosted by an employee stating we must have separate cards. Please re-educate your employees.

My husband bought me several pieces of jewelry from Costco. While I treasure them both the necklace with my birthday stone is the most meaningful. More so since he has passed away after just shy of 52 years. Married at the old ages of 17 and 19.

I have been a Member at Costco for almost 18 years. I have always purchased from a couple of local Costco stores without problems. Because of the recent pandemic, It seem that Costco need to pay attention to some of their local employee and or manager. They are treating customers with disrespect. They are nasty and rude in dealing with customer. First, customers are coming to spend money and not asking for free items or charity and second they are paying fees for their membership. There is no justification for Costco not to educate or supervise their employee on how to treat its customer with respect. This review was based on my observation at Costco on 20000 Haggerty Rd, Livonia, MI 48152.

Thank you Costco for helping out the first responders during these trying times by opening your doors for us during the special hour. This have been a great help for us, especially with the long hours we have to put in to serve the communities. I have to write it again. THANK YOU. THANK YOU. THANK YOU. Stay healthy.

We have been an Executive Member at Costco for almost 20 years. We have always purchased from a couple of local Costco stores without problems. Because of the recent pandemic, we have been buying online from Costco, Amazon, Target, Home Depot, and elsewhere. I placed 4 orders with Costco for 2 addresses over two weeks ago, and I was offered 2-day shipping. This was over 2 weeks ago and only 1 order has arrived, and it came with mistakes. We have received emails saying the other 3 orders have been partially or fully shipped... only to receive later emails telling us that they have not shipped. We have been charged, for NOTHING so far.

Sanitizing behind every customer. I deliver gas to the Livonia MI Costco. I am not a customer. But they are the only store literally wiping their pumps down behind every customer. They deserve a gold star for your safety against fighting the viruses.

No markup price. True value based on diamond jewelry certification so it was very good deal. Despite limited selection but they have sufficient jewelry categories for me to pick and purchase. Staff was very coordinate with me.

I purchased a membership today because website indicated all 14 items (essential and nonessential) that I needed were available. Five minutes after puchasing the membership, I attempted to order same items and heaven behold, they were no longer available. So I played along and selected other items and they were not available either in my zip code. None! I called customer service and have been on hold since 9 am. I keep getting placed on hold and then disconnected. It is now 5:52 pm.

Went to the new COSTCO in Ridgeland, MS today to join up AND purchase a few items. I only brought one check with me. Joshua and his asst at customer service went above and beyond to get me fixed up. THANK YOU. Great job.

I have been a Costco member for nearly 25 years. I have always loved Costco and shopped there regularly. I am an Executive Member. I never expected to be treated the way I have this week. I purchased a $3000 TV in 2017 and was convinced to purchase the extended warranty as well as open up a Citi Card through Costco that day as reassurance that the TV would be covered 100% for years to come. Yesterday I discovered that Costco, a wholesale business, is better at salesmanship than wholesale, because they sold me worthless tripe. My TV I was so proud of had an issue where it would turn off and turn off at random.

Costco talks a good tune but most of it is fake. I got a quote for auto insurance and the premium quoted to me was twice what I am paying now for the same coverage, at $3,789 every six months, ridiculous! I have a clean driving record for 20+ years and one accident in 20 years where the total damage to both cars was $1,262?! This is price gouging (I am 75 years old) and not what you would expect from a company like Costco. Many of the products that they sell are much cheaper elsewhere and you have to pay them to shop with them and then, pay more for the same thing, crazy (great marketing however)!!

Do yourself a favor and do not order from Costco right now. I completely understand we are in trying times right now, but did you know that Costco does not fill online orders, nor put the product aside for the orders? It is outsource through a private company. The locations in which the product is being pulled... Store Managers or personnel have no idea of what is going out, nor delivery operations. I put together an order, which did not include toilet paper or paper towels to be filled and delivered, which would take 6 days. Two days after ordering I had checked on the order, paper towels and toilet paper could now be added. Delivery day has arrived and now half of the items I ordered are not available and was told only 40 customers would receive their total order. I have a separate order being delivered to my young sons out of state and I will now be canceling that order. I no longer trust Costco.

Costco employees work efficiently with a pretty good attitude to keep Costco in running order. The variety is amazing and I really like all of the organic selection. My favorite part is there is never a hassle with returns. Ever! The optical department has great optometrists. I've bought many pairs at Costco and they've always been ready on time. The electronics, jewelry and aisles of great home items. Vitamix, vacuums, scales, cookware, bedding. Beautiful cakes and wines. Always get a cooked chicken to eat. Beautiful beautiful choices of flowers for an unbeatable freshness and price. There's a tire center to get new tires put on while you shop.

Love the the food tasters, Gas prices, most products & most employees! The waiting lines are crazy sometimes! The pay for food service employees seem to be overworked & as a result sometimes seem to be unwarrantedly hostile towards customers! Keeping in mind- then there are the other patrons! We all know who they are!!! Also they're most probably the reason for most of the disgruntle employees!!!

Costco is a much better shopping experience than their competitors. Their employees are consistently friendly and seem genuinely happy. Products are great quality and prices are reasonable. I've never waited in line more than 15 minutes, even when the store is busy. Food at the cafe is a great value.

I have been going to Costco about 40 yrs. Love everything about this store. The prescription prices are the best. I get my prescription eye glasses there as well. As far as electronics, Costco gives you 3 yrs in addition to the manufacturer's warranty. If not satisfied with the product, there is a no question asked when returning. By far Costco is the best of the best.

Store has good value. Would like to see the samples given away on sale in the store. Gas is the best price. Better than Sam's. I would like to see more places to return shopping carts in parking lot. Although somewhat limited, the new store in Dallas is a lot more convenient to Park Cities.

Although I'm not happy about constant increases in membership there are still some great values with Kirkland products. Their gas prices are consistently the lowest around. But my membership was about to expire last month and I didn't want to drive 4 hours to the nearest store warehouse. That's when a light bulb came on; I'll try ordering online! Not only was I able to order items I couldn't find locally, my order arrived in 2 days! When I have the money again I will probably renew my membership; unless membership fees go up again. :(

Best price merchandise, products are of good quality, sell with customers service and return warranty. No hassle return and helpful e-commerce support who answer questions properly and have knowledge and experience

Consistently low prices. Foods are very good quality and a cut above our local food chains. Not pleased with a featured clothes drier. Good price, but no stock. Bought our 2nd Costco laptop last month. Will let you know about tech support.

Costco online is amazing, a lot of variety and different items. If the product does not meet your expectations they will take it back no questions asked. I simply return to any locale store. Bigger items that get delivered can be more challenging as they are more difficult to get back to the store but all in all a great place to shop

Good service, good products, excellent travel service - rental cars especially. Good prices as well. You cannot go wrong here - this is a well oiled machine. Management takes care of customers as well and try to make things right.

Costco allows me to touch, smell, and taste the products before I purchase them. The aforementioned plus the price and return policy makes the chain one of the best on the market. The other choices are excellent however Costco gives you the best for the price.

At Costco the return policy is absolutely the best. I simply said I was not satisfied with the product and no questions asked gave me a store credit. Very nice experience. Plus they always have samples. It is well worth it. The setup they have when checking out moves pretty quickly. Overall I had a very pleasing experience with Costco.

In Costco you can get good quality of products which is very essential when you purchase things for your own, for me it matters a lot. If you compare price of the things with any other store you can understand, you are getting good products in cheaper price. In clothing section I feel they should keep many variety not limited. It is worth if you spend money to Costco.

I shop at Costco every other month. It's an hour and a half (sometimes 2 hours depending on the traffic). I buy milk (like their container), eggs (are fresh), paper goods, e.g. napkins, toilet paper, paper towels and tissues. Bananas, lettuce, frozen shrimp, cereal boxes, reduced fat Swiss cheese, luncheon meats, yogurt, coffee, salmon, chicken, bagels, mineral water and rotisserie chicken/ribs. I also buy vitamins and toothpaste/brushes, **. I buy dishwashing detergent and laundry detergent. I buy 50 lbs bag of rice (at business center). Also at center I buy lobster tails, oxtail, roast beef, nice steaks (for special occasions).

Low prices on a variety of items and friendly, helpful employees which indicates that they are well treated. Return policies are so lenient that some people abuse them which is unfortunate. The only downside is that inventory is inconsistent. Often disappointed when they discontinue item I like to buy there.

Love the Costco Kirkland brand! Quality and value, unlike other grocery store brands! Love Kirkland EVOO, tuna, and cashews! Also love the quick checkout with supportive staff! And, the free samples are the best and worth my trip of one hour plus!

Very friendly and helpful employees. The gas prices are terrific. Love the assortment of organic products at affordable prices. Their own Kirkland brands are very superior in quality; if disappointed, their return policy is very lenient. Love Costco!!

This is the best affordable place. I buy my baby formulas from Costco and diapers at a very low price compared to other stores. I can also find tons of deal online so I don't really have to visit the store.

Costco has the most unique items for purchase. One time I bought freeze pop martinis and another time, pajamas for my son. All at a discount price. Outside they have the best hot dogs too. You can get a hot dog and drink for $2.

At Costco, I find almost everything I need. They carry a lot of organic and healthy options for people who are health conscious. And the best part is the quality products we get from Costco for an amazing price!!!

Costco carries high quality products at a reasonable price especially over-the-counter medications, fruit, salads and baked products apart from having an excellent food court with extremely low prices and rotisserie chicken which is used by us as a base for many meals. They also carry the latest home products from LED bulbs to stainless steel trash cans. There is also a big saving in gas especially premium fuel which covers the membership cost.

Costco is a store that gives you choices, but those are limited to 3 or 4 in each separate group...which is fine with me. The price is not as low as many would like but the prices are usually acceptable. I am guessing that the store reduces the amount being saved for the customer is probably 25% off their normal/regular price. There are good buys there most of the time that I am interested in..but not always. It is always packed with others looking for the savings they can make last a little longer.

Membership is worth the cost and we typically find items we always need and use, whether it be dry or frozen food, fruits, pasta, household products, detergents, electronics, software and clothing. Frequently will also catch a quick bite to eat while there.

Love shopping at Costco - the merchandise changes all the time, so you never know what you will find. They stay on top of latest trends, so you can get some great KETO products like Almond Flour and Monk Fruit Sweetener, at a fraction of the price. All the food carts with samples make the shopping experience more relaxing and fun, and a great way to try something new.

Costco is my “go-to” store. Their employees are kind and helpful. I’m always awestruck by how polite everyone is. I have only purchased at stores - never online. Probably the only place I’ve seen some lacking was at their pharmacy but that might be because it’s SO busy. I stopped using the pharmacy because of this. But the rest of the store is top notch. Wanna talk about meat? They have THE most diverse selections of any store. And butchers are right there to answer all types of questions.

Always the best buy availability and products. Cannot go any place else and get the same thing at such a price. Always great employee help and Curtis cannot find a better place. Great samples of products offered. Usually no limit for purchase. All around a great place.

Costco consistently carries high quality items, a large variety and at good values. They stand behind their products and do not hassle you on refunds if needed. We go to Costco for all our staples as well as food, pet supplies, liqueur, cheeses, vegetables and pharmacy items.

Our local Costco is carrying more and more organic foods, which is great, but they still also carry pollinator-killing Round-up which threatens our entire food supply! Because of that I sometimes think about where else is should do my shopping.

Their prices are good, and I can find a lot of things that I generally buy. Also their food products are fresh and good. And they have a large assortment; and it's nice to have a pharmacy where we can get prescriptions, and supplements. I also like the deli. They are prompt in sending things that we order online and they have free shipping; and they are good about accepting returns, at their store. They even offer vacation trips. I plan to keep shopping at Costco and I am a very satisfied customer, and I recommend this store to anyone.

Can shop with confidence and guaranteed satisfaction on all products, even floral. Customer service is tops, courteous and efficient. Made my last car purchase using Costco’s auto programs. It’s my go to place to shop.

Their delivery service is fantastic. Polite young men, very knowledgeable at what they were doing. Got here when they said in advance.

The associates who work at Costco have great attitude and are always willing to go out of the way to help the customers. The prices of all the items are really low compared to other retail stores. I love their return policy. Almost no questions asked while returning a product with which one is not satisfied.

I love Costco and have always shopped at the local stores. However, I chose to order an 82" TV from Costco.com because the anticipated delivery date the website gave me was March 5th (I placed the order on March 2nd). I live 2 miles away from the local Costco, but figured I could wait 2 extra days to have them bring it to my house. I never heard anymore from Costco so I waited around the house on March 5th but no one showed up. I contacted Costco's customer service dept who told me I would need to call the third-party delivery company. I called them and they said they were waiting on receipt of the tv and they would call me when it came in so we could schedule a delivery date.

I probably spend way too much money in Costco. But knowing how to shop in the store and what to look for, can save you some bucks. I have never bought a bad steak in Costco. When we were traveling with our RV, we had bought a TV for the trailer before we left NJ. On our way south, I managed to drop it and the screen became a puzzle piece. Couldn't see it until you turned it on. I brought it back to Costco to a store located in the south. I told the truth and and advised that it was my fault. After counter sales spoke with the manager, they gave me a new TV. Costco is my store for life! Their stores are always clean and employees are always helpful. Need more stores south though. Moving to Alabama this summer!

Like the layout of the stores, basically uncluttered like some other big box stores. Though one should check pricing, many items are priced competitively and food items are of excellent quality. Check-out is reasonably fast, employees courteous and helpful. Parking is painless and stalls are extra wide so no parking lot dents in your vehicle.

I was surprised that the discounted business gifts cards such as Jamba juice, Starbucks, cold stone, etc... that were available the past few years were no longer available, beside See's candy. Also the gifts cards for the represented restaurants were out of the family price range if one wanted to provide gifts within affordable price range to family and friends for the holidays. Also, like everywhere else, food is getting more expensive. When purchasing big items such as rice and beans, if not consumed fast, items will occasionally produce worms within six months of purchase. So buyers should be aware of expiration dates of products. It seems at times that certain food items on sale such as juices, candy, certain nuts and other easily spoiled food sold are close to expiration dates...

Great, socially responsible company that saves me hundreds just on eyeglasses! Employees paid top dollar - $14 - with benefits. Drug prices cheapest in country. Just needs more vegan offerings. company presudent only makes about $300,000. One of the best companies.

Costco buys in huge bulk, which is great for consumers because they usually have prices that no one else can match. Unfortunately, sometimes after seasons of purchasing an item for a great price, the price of that item goes up, so they will no longer carry that product. Which is unfortunate for those of us that count on buying a certain product for camps, etc, only to realize they no longer carry that item. But other than that, you can't beat Costco... in almost anything and I hear it's a great place to work.

Costco offers items in bulk which saves money but it's almost impossible to leave Costco without spending at least $200 each time. Not all Costco carry the same items. Workers are friendly, most of them.

Their strategy of moving products around to get the shopper to stay in the store longer and buy more is counterproductive and induces frustration because there are hardly any members of staff to flag down to ask where a certain product is and can yield cancellation of membership.

Costco has a great return policy. My wife shops there with confident. If there is any issue with products, Costco will take it back without any hassle. Prices are very competitive. Only issue, sometimes we get used to a product line and Costco after some period, they stop.

Costco, a member only shop, is a great place to shop when you need larger pack sizes. Unfortunately because of this value is great, but if your family cant consume it, you throw products away as they expire. We love the tasting /sampling as it gives you the chance to try the prod before bulk purchase. Ready made product like pastas, pizzas, chicken and wraps are all great.

There is no comparison between COSTCO and other warehouse stores. In fact, I dropped my membership in the other warehouse club available in Baton Rouge. The main reason is the attitude and friendliness of the staff. They help in unloading my shopping cart, ask if I need a box, put the items back in the cart. Everyone has a smile on their faces.

I like Costco for the quality of products they sell. If I had one complaint that would be, if you find something you like, it may not be there when you go back. I have had that happen several times. Most of the staff I have encountered have been helpful.

Always helpful & courteous staff, the items sold are of excellent quality right from socks to underwear to the umpteen food choices. If an item is defective, returns are a breeze. Friends from overseas ask us to bring socks they had purchased years ago from Costco because they were long lasting & of excellent quality. Their soups & desserts are delicious & probably the best value you can get anywhere.

The staff is very courteous, their selection is good. Costco is also our go-to store when we're entertaining family and/or friends. We will check Costco first whenever we make a big purchase (tires, furniture, etc.).

I always enjoy shopping at Costco. I appreciate the wide spaces& aisles, good lighting & helpful staff. I do wish there was more variety but that’s pretty typical of big box stores. I particularly love their coffee!

Very friendly staff. Not an endless variety of brands, but good quality seems to be a hallmark. Well priced. Parking is free but sometimes a bit crowded. No-fuss returns. Online purchases have always been as advertised. Prompt delivery.

Shopping at Costco gives you tons of product choices and high quality items. The stores are always clean, well organized, items are properly displayed. Staff is always cordial, helpful, and knowledgeable. I always find high end products and the Kirkland brand is excellent. My only negative is not enough Costco stores in my area.

Costco is forthright and guarantees your purchases. I go to them for ease, quality, and promptness. Life is short, time is money! Costco understands that. They will always have my business as long as they keep doing what they're doing!

I love Costco because they have great prices on foods in bulk and also great quality foods and electronics. On top of all these benefits, they offer a rebate on Gas and assurance on 90 day returns for anything in the store. They stand by their name in providing great value and service.

Costco is a retailer you want to deal with. They have both warehouse and online shopping. Product is pre tested for quality and prices are competitive. Return policy is second to none. Staff has always been friendly and knowledgeable on products. Warehouse hours are convenient. Online shopping even more convenient and user friendly with delivery included in the price.

I understand the wholesale Club mentality from the buying side as I sold Price Club and all Clubs in the 70s and 80s. I trust their judgement when purchasing any product and Costco is number one by far. I know what I went through when selling them as well when they merged with Costco. One of the few to beat WalMart/Sams!

I love shopping at Costco because everything is always fresh and the larger sizes work well for my wonderful big family. I especially like the fresh, already or prepared, foods for days when cooking dinner is just not possible. The clothes are also a great bonus, since they are always good quality. The sales at Costco always make me smile. We always enjoy a slice of pizza from the food court and we take a whole pie home to cook too! Above all, the Costco employees are pleasant, helpful and always willing to help with anything we need. Costco is a favorite place to shop for my family.

There is so much there from bulk to gourmet. Great produce, remarkable wine and liquor selection, things for the office and home, and unbeatable prices. And, I can get a great hotdog and drink for less than two bucks, a tradition with my son. I always come away with more than I needed. And it is fun tasting the samples in the aisles. I really enjoy shopping at Costco.

I have found that the fresh produce and food items last a lot longer than purchasing from local grocery. This includes lunch meats. Also great value on wine, clothing and food items purchase for parties and daily use.

I love shopping in Costco and cleaning supplies, medicines are a great buy. Just have to look at the fresh food. It goes bad quickly. I like that they have a variety of objects. Wish they carried Miller High Life 30 pack for less than 17.99.

This is my favorite store ever! They always have items at the best price and they have an excellent return policy in case the items don't work out. Their roasted chickens are the plumpest out there and they are only $4.99 each. I also enjoy all their food samples and call it the Costco Buffet. In addition, they have delicious and very reasonably priced meals and snacks at their food counter to eat there or to go if you prefer. Additional, their gasoline prices are the best in town!

The quality and supply of items in CostCo is above par. The employees have been extremely helpful in guiding me to where what I’m looking for is located. The basic stock items are great too. Hope I never give up shopping at CostCo.

I have shopped both online and in store at Costco. I have never had a problem purchasing or returning. The store associates are ready to help when in the store and online with the chat. I appreciate that Costco wants to make things right that are not to my satisfaction. But, even with big clubs, you have to know price. Not everything is the best price. Coupons, brand and store sales sometimes make a better price elsewhere. Products are always fresh at Costco. I like their meat and fish selections as well.

COSTCO is well thought out with the shopper in mind. Great variety, easy to buy in bulk which saves money and reduces the number of shopping trips to resupply your home. They cover a wide range of products used in every home and by every family. Items are visibly marked with price so there is no guessing what something will cost you. While checkout lines can be long, they move quicker than rush hour traffic!

Great value in all items offered for purchase, fabulous warranty and return policy. You can always be assured if you don’t like your purchase, you can return it. Online or in store purchases, always satisfaction assured.

Costco has a good arrangement inside and the variety of samples is always attractive. Often it is too crowded, inside and in parking. Checkout lines are moved fairly fast. Automobile gas is always the cheapest around. Must purchase large volumes of a product, but either store or freeze works. Pet products are quality and a value; same for laundry and paper products.

Costco is busy on the weekends, but the one I go to has great management and the lines go very quickly. My husband goes only to get the "best deal in town" - the hot dog and soda. There are many great standard items they sell and you can usually rely on the Kirkland brand for a decent product. You can find deals on furniture or school supplies, to fine jewelry to soda and my husband loves to taste test all the foods offered. It's a good place to shop for essentials.

There are a lot of products to choose, the prices are good but some of the products for example salsa, another big box store, has a much better taste and it last longer. In some of the store branches, it is very hard to find parking because it is always full; sometimes it is hard to find a cart.

No other store like Costco. Best value. Best quality on produce and more. They have mostly everything I need. I enjoy sampling the food samples. I hardly ever need to go to the grocery store. There is a Costco nearby.

Incredible savings on name brand products or activities such as Starbucks coffee, amusement parks and popular toys. Photo department and food court are affordable, convenient and reasonably fast given their popularity. I also bought my refrigerator here too!

This store provides a great assortment of merchandise, usually at better prices than you can get at retail. There are some exceptions, so you need to do your homework. The merchandise varies depending on the season. In general their fruits and vegetables are very fresh and a good value.

Good selection of products that are priced right. The gas bar saves a lot of money but it is often busy so taking advantage of hours when the store is closed is great. They have an excellent return policy so easy when you change your mind on an item. Their store hours are good.

Costco is very easy to work with especially if an item has to be returned for any reason. All of their items that they have for sale in their store are of the highest quality. I highly recommend Costco. Plus they have screaming deals on their chickens and hot dogs!

They have a diverse selection of products and services at a reasonable prices, great customer service. The optical shop and pharmacy is outstanding. Just bought new glasses there and they are beautiful.

Boxes that were used for delivery were damaged, broken, and dirty. 3 items in the boxes were damaged or opened. I have been a customer for over 20 years and will now seek out other retailers. This is my second delivery from Costco and my last.

The good: Can find items cheaper than most places, especially- gas, food items, and clothes. Outdoor fast food is cheap. The return/refund policy is the best. Workers are helpful. The bad: sometimes it's too crowded, often items are out of stock, parking is tight, the charging station for EV doesn't work.

The aisles always have boxes or skids in the way which inconveniences customers and these boxes or skids are at the end of the aisles as well. There are never enough staff members on the floor to answer questions. There are most that are doing their job but others just stand around and chattering amongst themselves.

I donate to a Youngmen's home and am in Costco at least 4 days a week. I always look for savings and products these youngmen will enjoy. I am always pleased by the selections offered by Costco. Each month a coupon book is mailed out that offers selected items at a an additionial discounted price. This is great for me as I look for all savings possible. There are always a great deal of items in the Costco coupon book that I am able to purchase for this home at an additional savings to me. This is by far my favorite place to shop!!! I love donating to this youngmen's home and the more I can save the more I am able to donate. I have now been donating to this youngmen's home for 3 1/2 years. I love being able to provide some of the small pleasures enjoyed by the youngmen residing at this home.

I appreciate that returns are hassle free and this includes everything from small items to large costly ones. It's unfortunate that they don't have dressing rooms to try on clothing items but I suppose with the business they do that these rooms would never be empty. I found that a lot of women's pants tend to run short in length for me.

In going to Costco's, they always seem to have all registers open. I have been in Sam's when there was only one register open. Don't expect older people esp. to want to check out their own groceries! Great job Costco. Great prices and great selection of merchandise!

Costco is my "go-to" store for everything. Why drive around from store to store when one stop does it? Costco meets the need of the entire family. I've been shopping at Costco for years, and will continue to do.

A couple thoughts I have: Add more checkouts. Stores are very good about staffing the register but more registers are needed in every store I have been in. Give customers the option of self check outs. I’m single and also maintain a Sams Club membership due to the fact that some of the quantities you have to buy are too much for a single person. An example is the fresh fruits and vegetables. You carry an item for 6 months or so. We grow to love it and then it’s gone. Never to be seen again. Maybe you could move items to online sales after you take them out of stores. Acai berry yogurt is good but why did you remove the chocolate? Buy larger dispensing machines so you can bring back the chocolate yogurt at the lunch counter.

We have been Executive members for 20 years, and always receive enough rewards from year-long purchases to pay the annual membership fee. Great value for fresh produce, fresh baked goods, fresh meats, and all sorts of top quality goods!

For families Costco can be a great deal, but for a smaller family with 2-3 people it really isn't as cost effective. There are only a few items that we purchase there. Since we moved to Mass. the distance to get there only gets us there a few times a year.

Costco is just a pleasant place to shop, New products can be found just about every time I go to Costco. Very clean, good prices. Good overall atmosphere. Wish though they would bring back the fresh onion rolls they used to bake quite a while ago along with more artisan bread varieties in bakery department.

Costco is hands down the best wholesale club you will find! They offer amazing products with great deals that change monthly in their deals and offerings. From family lunch favorites, to exotic products you won’t find elsewhere, Costco serves its customers the very best. The employees are always helpful, speedy in their service and provide a great shopping experience. I love that I can complete multiple tasks in one store, including car services, optical, jewelry shopping, electronics and so much more. Costco is my one stop shop where I know I will find quality items that my household loves!

I shop at Costco (membership required) because of the low price and bulk options they have on items. They have a wide variety of household items at the best deals available. Before I shop elsewhere, I check if Costco has it first. The parking is also great at every Costco.

Basics: Optics, pharmacist, hearing aid, Tire service, Food Court and gas are surrounding accessories. I’m on a mission at Costco. Bulk food, extra large produce and quality items. Always Kitchen necessities, bathroom accessories and new inventory every month. It's a serious store for serious shoppers. Camping gear is solid, sports array is premium. My most favorite sales are their seasonal Sales and furnitures worth waiting for. Can’t go wrong with dry goods for that last minute party or family gathering. Take the leap and take your time. It's not overwhelming but you're sure to find what you need and the cost is absolutely perfect every time.

The entire store is open, well lit and staff are very helpful overall. Great return policy without hassles. There is a variety of goods you can buy in large quantity and a lot in store specials. The food area is great after shopping.

I have been a loyal customer for quite a few years. They are always helpful and friendly. You can tell everyone there loves their job. Everything they carry is of great quality. Their fruit and vegetables are fresh and delicious. Their meat and seafood is amazing and you can't beat the prices. I actually get excited to shop there. You never know what you will find. And best of all they stand behind everything they sell. I love love love Costco.

Not worth the cost to maintain a membership. Prices are not much better than online sale prices and the nearest warehouse store is more than 50 miles away. I will not be renewing my membership when it expires.

I will say this about shopping at Costco. You can always depend on the quality of the merchandise. The store stands behind its products too. If something I purchase is not right they refund or exchange without complaint. The food items in particular are high quality.

Costco is my one stop shop. They carry everything you could need. From milk to winter boots. Love when they clearance out of he clothing—— way below normal prices. I also believe their meat is the best around. Love Costco.

It's a very nice experience to go to COSTCO shopping. I am always very happy to go to COSTCO because I always find many good things to buy at a very good price and very helpful, or if edible, very delicious. Sometimes I feel kind of disappointed because I want to repeat a purchase of something, and they don't have it anymore.

I really enjoy shopping at Costco. The ever changing merchandise makes going there like a shopper's adventure. Although it’s considered a “Big Box Store”, not everything there is multi-packs and giant size products, but the variety is really great. The food samples are really great especially when searching for that last item on your shopping list.

The thing I am not most enthused about is that they keep changing where certain items are. I know why this is-- so you pass by other items you buy, on impulse, or after brief consideration. I am not the craziest about Red Meat, due to LDL (Low-Density Lipids, or "Bad" Cholesterol). I once was hungry for a steak; in order to buy a single steak, at Costco, I had to buy seven along to go with it. Regardless, I think Costco is a good value-- its staff is courteous, helpful and friendly; its prices are low (and fair) and many problems that it faces are dealt with immediately.

Love the return Policy. Just cant beat it, the prices are always great. Customer service is always there to serve. What a great place to shop!! You cant beat the lunches you can get there. For 150 you get a hot dog and soda. There are so many lunch specials like a large pizza for 10.

Gas purchase is the perk! It has the best price per gallons in the city. Now, for the needed improvements - Costco that I visit has a separate wine store. Carrying only the major brands, selection is limited and savings are not much. Same for the groceries - fruits and veggies sold are good quality but the quantity is pretty big. I end up throwing away about 20% at the end because I can not eat them all. If you have a big family this shouldn't matter, but for me I wish the quantity smaller so that I could save 20% on price and not throw them away. Meat section is top notch. However, you will pay the market price. I don't think you will save any money here, but the quality of meat make up for it.

Costco is AWESOME! Love to shop there. As a single retiree, large quantities would seem irrelevant - but things I use often and that keep well (such as Coach’s Oats oatmeal, coconut oil, avocado oil, wine, canned tuna, nuts, protein bars, Emergen-c) are worth investing in. You save a TON of money! And the roasted chickens are a HUGE value, not to mention gasoline and propane refills for so much less $. A+++ on this one!

Costco offers a wide variety of goods at an affordable price. From clothing to fresh quality meat. What you're looking for is there. Not to mention the food samples available to bring your attention to wonderful items you weren't aware of!

The products Are always good. Checkout is great with the new self checkout is so easy. The return policy is So easy and there is never a question if they will take something back. The only downside is the fact you need a membership to shop there.

I am a Costco devotee. I live alone but still manage to find an excuse to go almost every week. Yes, sometimes it's just for the free samples and to browse. But that's half the fun of it: there are always new things to try. Great store, great selection, great value!

Costco is the first store I go to when considering a purchase. Their prices are almost always the best. I trust COSTCO’s selection of products. I often consult Consumer Report. Costco’s selection holds. I have bought washer, dryer, freezer, Security items, light bulbs, and many other products which I have investigated over several years. Between selection, cost, quality, and additional warranties, Costco products, across their departments, are a great buy.

We have been Costco members since 1989. We are a family of three adults and shop at Costco regularly. The choices of products is quite good as we purchase a variety of different items. The customer service in regard to price adjustments (if the item price is lowered within a month) is taken care of without hassle. Our membership works out to pay us for our loyalty as we get money back from CitiCard as well as Costco once a year. The cost of membership is way more than repaid.

Good line of products. Well packaged. Generally large sizes but a lot of exceptions. They are changing their line and bringing in a lot of prepared foods - not my favorite things. They are not always the lowest price but the quality is way above average, particularly in produce.

Prices usually pretty good. The gas price is great. Variety could improve. Products come and go so it's hard to get to like something and then find out they no longer stock it. The hot dog special is incredible. Also, the tire package prices are really good. The package includes tire protection for nails and etc.

Where else can you get lunch for $1.50? Best specials on iPads, TVs, and so much more? Best return policies. Best gasoline prices!!! My favorite French baguettes and bagels. We've bought everything from bedding to computers to tvs to clothing to food...and lots of gasoline.

Always new food item and lots of sale items. Never a big line at the register and friendly employee. Great return policy. Can't find reason not to like this store. Thank you! I do like other stores but Costco is one of my favorite, I shop there at least once a week.

This is a very well run warehouse store. They have great prices, very good products and the people are very helpful. This is one of the few wholesale houses that treat their employees very well with a fair wage and good benefits. It definitely shows.

Been a customer for 10 yrs, always a beautiful experience overall, excellent customer service, reasonable prices and quality products, foods and fruits products are often fresh, always a busy line at the check out tho.

Costco is my favorite place to go shopping. I usually buy more than what I came for, there is always something that grabs my interest. The store has great parking, it is well lit and always very clean. The return policy is amazing, customer service is the best in the industry. Even though we are empty nesters now and thought we would drop our membership once the kids were gone, we realized we just can't. From travel deals to furniture, samples to car insurance, we love everything about Costco! We make a point of visiting one when we travel as well.

We enjoy shopping at Costco. Our location is close to home.. We can get larger quantities of product's. The prices are great for premium products. The employees are always helpful and friendly. Their returns are easy. We love our Costco!

Often overcrowded, helpful staff, need more parking around the building with additional entry/exits and parking Nearer the building. Should have products with less fat/sugar options. (E.g. peanut butter & Miracle Whip).

I’ve been shopping at Costco for 15+ years and regardless of large family or not, I find Costco an exceptional value. I am one person and I buy all my staples at Costco and all my fresh food is organic. Great value and great return policy.

I enjoy shopping at Costco. They carry a wide assortment of products. All of great quality. Costco stand behind their products and give you that peace of mind you cannot get everywhere you shop. It’s always a good experience each time.

Costco is awesome! They have a great selection including: French wines, crab legs, beers, turkey jerky and many other excellent products. They constantly have new items in their changing product line. They have great selection of foods, clothes, car parts and other accessories. Their customer service is also very solid.

I love shopping at Costco. They have items that many other Stores don't & they always have Sales on which make it that more interesting. One can pretty much get anything you need at Costco. Plus they sometimes have little food stands where one can try a product before buying.

I love Kirkland products. Very satisfied with variety of products and price is right. Stores are clean and well stocked. Have no problem returning merchandise Stores are in convenient locations. People that work there are friendly and helpful.

I can really get a lot of my shopping done when I chose to shop at Costco. It is like many stores in one. I also like that I can get all my drugstore products plus prescriptions here...even your hearing checked! Their prices are fair and I like buying in larger quantities! All the fresh fruit and vegetables is where I head first. I have also found their bakery products to be the best plus an assortment of meat and cheeses very well priced!! I usually end up buying more than I actually came for and there are only two of us! Every time I go to Costco I find something new... Love to do all my Christmas shopping there!

While Costco is known for being the place to go for bulk purchases, it's surprisingly a place we also often go to for random other things. Puffy jackets and gloves in winter. Flower bulbs in the spring. We've been surprised by the good deals on kitchen and cooking items such as measuring cups and serving dishes. So make sure you check out the non-food items for treasures you actually need and use in your life.

Always a pleasant experience shopping in the clean and organized stores. The products are a great buy with member discounts and the food quality is always consistently above par. Also, the liquor and wine prices are a great deal.

I love the quality of the items at Costco. If something isn't just right for you, they will take it back, no questions asked. They seems to carry current items that you have just recently heard about.

Costco is a great place to shop with great value of money and the services it gives is also commendable, however if it includes some more items to its list it will be really appreciable. For example if it can add more feminine products like cosmetics and accessories, it’s going to be worth the cost.

Love the value. Love the cleanliness and friendliness. Love the reward check I get every year by using my Costco credit card. Also their own Kirkland brand is a very good quality with even more savings.

My experiencing at Costco was first, “why buy bulk as I thought it costs more”. As I started being more opened minded, I saw that there are really good bulk deals that actually save money over a long period. Also there are a lot of good brands that are available at Costco, that aren’t available in other stores like ShopRite. Another benefit is Costco’s return policy is better than most stores where you can return items for a longer period. The samples given out at Costco is a big benefit as you can try many items out that you wouldn’t consider buying. The only drawback shopping at Costco is that they only accept Visa. Overall it’s a great place to shop at to buy many household items at bulk and non-bulk.

Went to new Costco in Lakewood Ranch Florida...was very disappointed. Very few office supplies, no legal pads or binder clips and since store is in Florida hard to believe no solar lights. Store appeared boring, not like stores in NY. No interesting new things to consider.