Costco Reviews

Doesn’t taste like plastic. But when I ate halfway through I had a piece of plastic inside of the chicken bake. Well I hope it’s plastic and not something else. It’s about 1 1/2 inches long and clear.

Okay where should I begin. I remember some videos circling around Costco selling salmon with worms. I honestly thought Costco would have inspected their seafood after this incident but I was a victim. I decided to get the Coho salmon since it was not farmed. I get home start prepping it and as I started brushing olive oil I noticed something moving! It was a transparent long worm. Yes!! A worm, I kept looking at the salmon and noticed another one. I called Costco and told me to bring the tag and they would give me a refund. I went the next day, took it back, got my refund. The point is not that I got my refund but why is COSTCO selling fish with worms! Please BEWARE! Examine your fish before you eat it. Costco should seriously inspect their fish before selling them. Never again will I purchase any type of raw fish there. BEWARE OF WORMS IN THE FISH.

Appointment time for a simple tire rotation was made for Friday at 9 am. I was the first person before they even open the doors. Thinking that my car should be done at legible or take 1 hour so I can go back to work. And the time right now is 10:00 am and finally they pulled my car inside the garage. And the service representative at the tire center tells me that’s it’s a 2 hour wait from the time wait. Really so overall I’m waiting 3 hours for a tire rotation with an appointment. Also only one person working at the front lobby when they have 15 pictures of Michelin Certified Tire Technicians on the board. A lot of things are not right with this. Not happy at all. This is waste of time for me. The reason people make appointments is that they expected to be seen at that time. It’s not right very poor technicians that they have on site. For them being Certified and me waiting 3 hours being the first customer with an appointment.

I have attempted to use Costco online for appliances. Yes, you can save money, but the savings is NOT WORTH IT! We have rental properties. On 3 different houses, between purchases and replacements I have spent HOURS on the phone trying to sort each problem out. 100% of all appliance purchases and returns have been wrong and a nightmare to get resolved. Not to mention, time spent meeting the delivery team at the property, only to deny delivery because of damaged or wrong items, return visits for replacement items, etc., etc. I will NEVER purchase another appliance from Costco.

I would highly recommend looking elsewhere for large deliveries. Especially an appliance. We sat and waited for 13 hours after waiting a week for a fridge. No emails, no phone calls. The worst thing someone can say in customer service is “I understand”. They don’t understand. It’s patronizing. So we are canceling this order and probably canceling the membership.

I do not know what is going on. I have never had this problem before with any retailers but this has happened three times recently at Costco. I was paying with a check. They tell you to just sign it and their machine will fill it out. They are supposed to show you the filled out check so you can just quickly verify it is the same amount as what your receipt is. This is the third time recently that 1. Cashier would not show me my check after she ran it through the cash register. 2. Rolled her eyes over and over when I told her nicely I needed to see my check.

COSTCO- the absolute worst customer service I have ever had. I noticed today I had a $60 charge on my CC. I attempted to call the number listed on the charge but it was all automated "NO HUMANS PRESENT", then I attempted to fix this online again, I was stopped by a website that runs you in circles without offering a single answer to "HOW TO CANCEL MEMBERSHIP". So because I am a very patient person I tried to "CHAT" and after a 13-minute wait I was told to call the number that was all automated, but with a catch don't answer the questions and eventually it will get you to a human, 22 minutes later I'm still waiting. TERRIBLE-HORRIBLE-customer service... After 32 minutes of waiting on the phone, charges were removed BUT, I was not asked to complete a survey, HMmm I wonder why! Never again.

Do not buy a Groupon for Costco!!! This is a scam!!! They never sent me the 2 $40 credits that they claim they will give it to you. I called and they told me that the problem was that a credit card for renewal was missing. The customer service added my card and told me I would receive it in 6 weeks. Several months later I called again and the agent now said that I needed a Groupon promotion code. I read the groupon and it didn’t say anything about a promotion code only to add a credit card.

TO COSTCO.COM CONSUMERS. Please be ALARMED that when you order at Costco.com you are SERRUPTICIOUSLY and AUTOMATICALLY CHARGED for Shipping and Handling without you knowing it. Your order would indicate "shipping & handling included", but in REALITY Costco is adding $2.00 for EACH ITEM IN THE SAME ORDER. It is not a "one-time charge". At payment, your invoice indicates "$0.00" for shipping & handling which is VERY MISLEADING! Costco.com customers are being duped by EMBEDDING THE SHIPPING AND HANDLING CHARGES INTO THE PRICE OF EACH ITEM FOR WHICH CUSTOMERS ARE NOT AWARE!

I always have thought that Costco has the best customer service and support until My LG TV broke down. I called them and every time it took me between 30 minutes to an hour to connect to them. They had to contact another department and again I was on waiting for another 30 minutes. I called them about SEVEN times and waited for more than three weeks. The final result was none. My TV guarantee was useless and I had wasted my money to buy an additional three-year guarantee.

Several times contact Costco head office. I was laughed at and twisting me around for my membership, never gave me my credit points, they say they don't understand me, my address wrong, we send you again, just make fun of me as I am not native speaker. They issue credit, gift cards,

The Costco in Palm Desert, CA, is the worst one ever. Traffic is everywhere and car crashes sometimes happen in the parking lot. The workers are extremely rude and prejudice. One woman who is Hispanic with long black hair and a black jacket and a green shirt is mocking people's appearance and existence for no reason at near the door at around 2:36 PM. She might as well throw stuff at people while she's at it. Do NOT go to this Costco.

I've had numerous problems after my delivery of a refrigerator with customer service regarding scheduling another service call because the doors needed to be reversed, and the bottom front grill/kickplate was not included with delivery. The communication is awful. I've been rerouted to different representatives who can't provide a definite answer, and emails with the same. And, the service men were not obliging. There hasn't been a solution to my problem for over a week after delivery. I will not order another appliance online. The customer service is horrendous. Beware of purchasing a major appliance online through Costco or be prepared to have problems. You get what you pay for.... Sometimes it's worth it to pay more to avoid these problems.

Took 2 months to get my washer/dryer that was listed as a 7-10 day delivery on their website. Then when the day of the delivery finally came they contracted out the delivery to a 3rd party company without either asking or notifying me of such. I took the day off work for the item to be delivered. I'm a doctor and have a very busy schedule.

Very fast to order. Glasses arrived one week later. Fit fine. Lenses are clear and sharp. The frames are lite and look great. They are Oakley, so are modern in style. Look like sunglass frames. The staff were very helpful.

Purchased laptop online but was told by Costco it was "lost in delivery" so I cancelled the order and found exact same product for less with another retailer. Costco seems to be unable to process my refund. Their customer service is useless over the phone and online. They are a joke, I'd be embarrassed to work there.

Recently bought all new appliances for my house. Washer/dryer, stove, microwave and a fridge. And ever since we have got these we still continue to run into problems with the appliances. I have dealt with Costco and Samsung for two months about my washer machine. The washer should not be leaving water in the bleach container. Every time we call Costco they tell us nothing they can do and to call Samsung. Samsung continues to tell me mixed stories as well. The microwave works great however when we asked them to install it they installed not leveled to the cabinet above it. So now I have to figure out how to fix that.

Purchased a new television and when plugged in and set up it didn't work. I contacted Costco and was forwarded to their concierge department. They were professional and attempted to diagnose what was wrong. After numerous lengthy attempts and wasted time they handed me off to the manufacturer. They attempted to fix it and couldn't. Then sent a technician out to put a new main board in. That immediately didnt work. So they sent me a remanufactured used set. Instead of a brand new set. They were supposed to set the new set up but didn't. This set had a defect with the sound. I contacted the concierge department and told them that I wanted a new television. I spoke to an unbelievably rude and unprofessional person named Joseph. He was so unprofessional that I asked for the corporate offices but he gave me a hard time. My costco membership has just expired and I will not renew it. They lost a good customer!

Ordered appliances on-line. They missed the anticipated delivery date and customer service was unable to help. A dozen or so calls to customer service. Hours spent on hold. Promised return calls never came. On-line order tracking contained mostly information that did not apply to my account. Finally, a BBB complaint got a response from the "Executive Escalations" department. They talked a good game but did not help. I finally ordered a different appliance, not what I wanted, but two months after my initial order they were still projecting another month for delivery of a product that they recommended ordering because it was in stock. The new appliance was delivered in ten days. My advice is to order from Costco because they tend to have the best overall deal. If they miss the delivery date cancel and take your business elsewhere. They have no reliable delivery tracking system and their communication of order status is the worst I've seen.

The prices are fantastic and they take most insurances. The glasses come in on time with no problems! I purchase all of our glasses through Costco. They have name brand frames as well as Kirkland brand glasses and sunglasses.

The work product is good, however Costco now forces people to buy new frames when their prescriptions change - "too many older frames break when we remove old lenses." My reply is "Then you need to be more careful. We spent money for the glasses, we should get to be able to reuse the frames."

I have been a Costco customer for more than 20 years. In general, I like the Costco customer service and Costco employees’ attitude towards customers. However, on July 26, 2021, I experienced just an opposite treatment. I had terrible and unprofessional customer service with very bad attitude towards customers at Covington, WA Costco. I am a 67-year-old retiree was denied buying alcohol because I didn’t have ID with me. How is it possible not to see that I am older than 21 years? It looks to me that this Costco employees don’t have any common sense and try to abuse their position of power towards their clients.

Hardly any meat as the false picture on the wrapper & box indicates. An real scam product from a reputable Japanese manufacturer, Ajinomoto. Shame on Costco & Ajinomoto for producing & marketing a products like that.

Ordered amongst other items an "Intex Mega River Float" Chose green color. Upon checking out realized the system did not include said float. No way to include it I the already placed order. Called CS and I was asked to cancel the order and re order again. Did it but then the "float" was nowhere to be found. Apparently after calling again CS the Intex River Mega Float was nowhere in the system. I always buy from Amazon and it has never happened that an Item I am in the process of ordering "disappears from radar" as if I were crazy imagining an item not available.

Costco Logistics and Costco’s delivery company, Innovel Solutions, have provided us with nothing but the absolutely worst service I have ever experienced. Between a scheduled delivery that never arrived, zero communication from Costco, multiple calls to Costco resulting in at least 10 hours on hold, four orders placed for the same item because no one can seem to figure out if the shipments ever arrive at the distribution center or warehouse or if all of it has arrived (I've even been told it was help upon assembly, although nothing needed to be assembled), and it being more than 2.5 months since we paid for our original order! Costco Online has permanently lost our business! Zero stars!

Do not ever buy appliances from Costco. They are the worst and have borderline unethical business practices. First off one orders appliances and then the delivery date stipulated on your order is not the actual delivery date at one's home but apparently the delivery date at the warehouse. Looking at your order details as a consumer one expects the delivery date to be the date of delivery at your home. Once the delivery is at the warehouse now you can only schedule the delivery a week later at your home. How convenient for you Costco.

@Costco takes months to install a refrigerator. I am still waiting for them to come and install refrigerator (Costco boys left it in my garage) for than 20 days. Order Number: **. Not easy to get connected to Costco Logistics team. I have to wait at least 2 hours to talk to them. I have called more than 10 times about my refrigerator installation, still waiting!!! Failed to deliver refrigerator on time so, I ordered a new one but the delivery boys left it in my garage without installing. Fails again and again with their false promises. Every time they talk about compensation but not helping me with the refrigerator installation. @Costco failed to help me with the refrigerator installation. They scheduled 4 times but no one showed up. Wait! One time someone showed up to take the item back to the warehouse!!! It's opposite to what I was told. @Costco I was proud of Costco but not anymore. Anyone to help with my order: **

Price dropped $200 a week after I ordered this. Their website claims that they honor price adjustments, but they do not. I called them 8 times making requests for a price adjustment but they don't honor it.

I have been a member at Costco for 20 years. The last 4 years we did not receive our membership rewards (2%) which would in theory cover the cost of the membership. Last year we complained and they said it was being mailed to an incorrect address. It was corrected but too late for new checks to be issued. We took that in stride and hoped for a better day. Of course being busy people we were not waiting for the Costco rebate to come however today I went to shop and they wanted an additional $180 (for a $120 membership). The solution was to wait in a 30 person deep line or go online to customer service which I did. More run around and eventually told to go back to the store and deal with the customer service.

I have been Costco Prime member for 7 years and visited Costco almost every weekend. Costco is really good as long you don't encounter any problem wit their customer service. But if you get into any issue resolving it will take months and you will find their customer support is horrible and takes hours to resolve simple issue. I bought a laptop assuming they have 2+2 year warranty, but when laptop failed in 13 months I figured out they will just deny the warranty claim by blaming power surge and you really can't do anything. So here is my another suggestion, avoid Costco for day today needs as when you enter Costco for milk you end up spending $100 bugs as they are designed to spend you many unwanted low quality products.

GE JS645FL5DS Range is perfect. Simmering without boiling works well for making bone broth (overnight). Range heats quickly to correct temperature. Easy to clean cook top. We have used it daily for 3 months with no issues. Previously had Samsung Gas range that was awful. Ordered online through Costco. Super easy order and delivery/ installation! Matte black has a nice look that goes well with our other stainless steel appliances.

I bought a washing machine and dryer from Costco.com to be delivered on July 19th. Delivery and hookup were right on time. As soon as they left a load of clothes was done and the dryer would not work. I called immediately and was told a new dryer would be delivered within 5 days. 5 days later...nothing. 4 phone calls later (being on hold for hours and telling the same story over and over), I was told I had a new delivery date...July 5th, today.

New Costco member and have had no problems with the Costco employees, in fact they have been very friendly and helpful. The problem is in getting a Costco credit card. I have great credit and have a bunch of credit cards. But getting one from Costco is horrible. For some reason they seem to think I need to send them a copy of a bank statement, my tax return, a copy of my phone or utility bill. Got on the phone and got nowhere. The person on the other end spent 10 minutes going over everything I had originally submitted and kept saying they needed more information but never did say what information was needed. Goodbye, don't need another credit card. Hope the rest of my experiences will be OK.

Just reporting a very very bad experience trying to purchase washer/dryer from U.S.A Costco Online. First delivery scheduled for 6/3 no show, called online. Was told had to call their logistics dept. Waited on hold for U.S.A Costco Online 87 minutes and was told product had not been received, they set up another delivery date for 6/12. Same results. No delivery. Called U.S.A Costco Online. This time the wait for their logistics dept was 145 min. Called U.S.A Costco Online back and they could not tell me where the product was. I canceled the order and was told I would receive a credit within a few days. It is now 6/22 and no refund. I never received the washer/dryer. No one at U.S.A Costco Online could not tell me why and can’t seem to get a refund. So disappointed in U.S.A Costco Online.

I had my first LG Washtower delivered by Costco April 1, 2021. I had called Costco a few days prior to delivery to ask if there was anything I needed to purchase for the installation, as I had read a few reviews from people saying the installers were not full equipped with all the parts. I was assured that they would come with EVERYTHING needed, the dryer vent, the hoses for the washer, etc. Well, the unit has a steam capability that requires an extra set hoses, the installer did not have that. No problem, my fiancé is very handy, we went to Home Depot, bought the "steam kit" and he installed it for me. In the process he noticed a fairly large dent in the side of the machine, and convinced me that an over $2,000.00 machine should not be delivered dented and I should request Costco replace it. Seems simple, right? This is where things start to descend into the Costco quagmire.

I do have an order placed on 05/29/2021 with delivery date as June 7th 2021. But Costco delivery service failed to deliver it even after rescheduling THREE times (June 7th, June 12th, June 16th). I do have a screenshot shows that I had to call customer service (888-803-3459) many times and be on hold for 9+ hours to know what's going on. NO ONE RESOLVED the issue. It's been almost 20 days past my original delivery date. Until this kind of customer treatment I haven't felt that Costco has the WORST customer service and delivery service.

I ordered a Louisiana grill, assembled and delivered from Costco. The hopper box caught on fire and it burnt the box, bubbling the paint. It was not assembled correctly. After hours on hold they agreed to get me another and pick up the old one. When they dropped off the new grill they refused to pick up the old unit even though customer service said they would. I called customer service back and after 90 minutes on hold they told me I could sell it for scrap metal. Then a week later customer service called me, leaving a voice mail, saying to call back for a pick up. I just called and the person who answered after 30 minutes on hold said she wasn't the right person and it would be another 2 hours plus on hold. Never Costco again.

The best things Costco have going for it is proximity & deli items. CSRs in self checkout are snippy & it is ridiculous they do not allow customers to scan their own items with a scan gun; nor do they have a scan and go app. Self checkout CSRs are abrupt & crowd over you at times. It’s really aggravating!

I've been the Costco member many years and that was my first time I ordered furniture online and wow wow wow: they cancelled my orders, nobody even called me, that's fine. I spent hours for waiting to figure out what was a reason: they said the billing address; then after hours being on the phone they verified nothing is wrong with my billing address and suggested to wait when a new order would be processed. Then ... same stuff happened., spending hours on the phone again ...finally no furniture, money is on hold for 5 days, and they suggested to place a new order. Sorry, it is so shame. Representatives even did not try to find a root of the problem. It was my first and last time, no more try.

On February 2021 we purchased a diamond ring at Costco. The price was over $3,000.00 dollars. This was a very big purchase for my boyfriend and I as we celebrated our 15 years together. 4 months later, On June 12, 2021, I went out for the day. I wore my ring and when I got home in the evening, the diamond on my ring was missing! It had fallen off and I don't know where. The diamond was 0.7 karat four prongs holding it. The ring should have had 5 prongs holding it instead of just 4. I'm so sad and disappointed. I took the ring to Costco and they said they will notify me in 8-10 weeks whether or not the diamond will be replaced or if I'm just out of luck!! I hope and pray that they do the right and fair thing.

Tried to purchase a product at a discount offered by Costco. When I went to buy it on the morning of the last day of the discount, the website and a chat said that the product was out of stock and the discounted rate was therefore no longer available. I checked back early the next morning, and the product was available again, but at the non-discounted price. I tried customer service and they were unwilling to honor their offer. I find it hard to believe that they were out of stock on Sunday, but back in stock at 6:30 am on Monday at a higher price. Plus, customer service was unwilling to consider the situation. Poor customer relations, questionable advertising.

In early April, I ordered and paid for a new washer and dryer from Costco. The site said that because of Covid, it would be delayed a few weeks. Then, I got good news - it was at their warehouse and would be delivered to me on June 7 between 2 and 4 pm. On June 6, I got an email telling me it would be delivered "tomorrow between 2 and 4 pm."

I have been a Costco member for the past 15 years until the Covid Pandemic. After watching a customer rep trying to tell the parents of a child (maybe 2 or 3 years old) to wear a mask to protect people and seeing this little girl cry I knew I wasn't renewing my membership. I have been a first responder for 20 plus years and I was disgusted with this behavior from a person that had obviously no medical experience or human experience whatsoever.... Then while standing in line a group of Costco (goons) employees start making a scene about a customer eating a hotdog inline. He had slipped the hot dog under his mask to take a bite. The employees started getting loud which made my family feel uncomfortable. Costco or its unprofessional employees won't ever make my family feel uncomfortable again. I cancelled my membership and that was the best feeling ever since this pandemic!

I've been dealing with the Hearing Dept. at Costco in Brighton MI for 15 years. I just picked up my new hearing aids after having lost my last set. Made it through COVID with the face masks for well over a year. Trust me that masks and behind the ear hearing aids don't mix well - the mask wins. Went to dinner a few weeks ago and came away with lost hearing aids. Costco's Kirkland top of the line is not only top quality but super reasonable. The fact that they insure a lost set for folks like me is a huge plus. I called. They ordered the replacement set and I can again hear. On top of that, the service is always first rate. Friendly, professional and always fast and efficient. Costco's Hearing Service in Brighton is 5 Star Plus.

This is the worst online ordering / delivery experience I've ever had. I ordered a mattress online from Costco. They gave me a delivery date of 6/5. Received a voicemail from them stating they warehouse didn't get the item and they'd let me know when it did. They did not elaborate on when that would be or if it'd be the same day. Called them back and sat on hold for 2 HOURS! Finally got through and they rescheduled for 6/10. Received a delivery window of 9am-11am. No one showed up. It hit 5pm and I called them again. Sat on hold for another 2 HOURS!! Finally got through to someone who told me the item didn't make it on the truck and they had to call the warehouse. They put me on hold and the call disconnected. They never called me back.

I was bitten multiple times and nights at the Hacienda Del Mar in Cabo. I tried calling Costco internationally feeling helpless after the hotel said they were only paid commission by Costco. When I landed back in states at LAX it got worse. No access to food or drink which made me more sick ultimately ending up in ICU and Costco telling me it’s a 4-6 week delay for response to complaints then the hotel charge me $125 when I return and I don’t even know how they got my cc but from Costco. I almost died and Costco hasn’t even sent the formal complaint form promised.

I purchased a sofa and loveseat in Pearl White in April 2021. It was scheduled for delivery in April. When received the items were Beige in color and I refused delivery and the shipping company returned the items to the manufacturer. Over $4,200.00 of my money has been held by Costco since then. I have called customer service on many occasions and am told that my refund is in process. It is now June 2, 2021 and still no refund. This is OUTRAGEOUS behavior on the part of Costco. I will never again order anything online from Costco! One other note, the manufacturer does not make the product in Pearl White however Costco still advertises it as available in Pearl White. My refund should have been immediately processed!!!

Mall of Ga location *** general Manager **. **(manager) and **(membership) are RACIST. I have shopped at Costco for 20+ years as a Costco family member. Recently got a new membership at the Cummings location however was given a day pass as the card printer was down. Ensuing day I went to the Mall of Ga location (where I’ve been shopping for the past 10 years), however their printer was also down so received another day pass. The young lady at the Membership was, as always, helpful.

I bought a LG TV 86" six months ago. The left side of the screen light was darker. I contacted Costco and then my case was submitted to LG because is the first year. LG sent a Tech first time with wrong parts, then second time the Tech had to replace the backlights of the screen and removed the frame of the screen forcing the screen and many parts. After several attempts he could not put it together and LG now is telling me that I broke the screen when in reality the TECH left the TV in pieces and the corners of the screen are now broke. 3rd Tech came attempted to replace the screen and at the end could not put it together because the previous Tech took some of the parts. Now LG keeps transferring my calls and not resolving my problem. LG customer service is really really bad!

HORRIBLE CUSTOMER SERVICE PERTAINING TO DELIVERY!! I did an online purchase of Accent Console from Costco, the item was supposed to be delivered on 5/17/2021 and a confirmation call was supposed to come 24 hours before the delivery time. Automated notification call came in at 4 AM, why doesn't Costco set up automated calls wrt Time Zones?

On 5/8/2021 I ordered a mattress and box spring on the Costco website. It gave me the option of setting up a delivery the following Wednesday (5/12). The evening before I received an email confirming the next day delivery. The following morning I received another email stating they would be delivering between 4:30-6:30 that evening. My wife and I reworked our schedules to accommodate this delivery window. They never called and never showed.

Bought a mattress from Costco, did not like it, ordered another one about 3 days later, they delivered it, then I asked them to pick up 1st mattress, that was 3 weeks ago, still have it. Also ordered a couch for almost $2000.00. When delivered, the couch was the most uncomfortable one I ever sat on, called Costco 2 hours later to return as per their policy. I have spent a total of at least 7 hours in the last week trying to get a time for a pick up, talked to at least 5 to 6 people, all they do is give me to another party, today the 12th of May I waited for 3 hours on the phone, all I get is they will will get Costco logistics to put a priority on it (that is the third time I was told that I pay $120.00 a year and buy a lot however Costco feels that for that I deserve a run around). (This is the last online order from Costco.) I have been a member for over 10 years.

On Feb. 19th, 2020 I purchased a Samsung 75" with 5 years warranty, the first 2 years with Costco. The TV was defective and doesn't open with the remote control while the power source is good. Calling Costco concierge it took me 81 minutes over three days to reach the despatch team. The guy asks me where the TV is hung at the wall or on the stand, I say: "It is at the wall," the technician says: "Sorry we don't serve TV at the wall, you have to dismount it down," I say: "I am living alone, and I can help one technician from your side to dismount and mount the TV again," but he refuses this offer.

I ordered a dishwasher from Costco on April 11. We ordered through Costco because we wanted the full service: no hassle-white glove-full installation-haul away our old machine. When we ordered, the contract stated that the washer would be delivered on Friday April 23 and that we would be contacted the day before the delivery to be given a window for the installation to take place on Friday April 23. I planned accordingly and cancelled the trip I was going to take over a long weekend.

I have been a customer for over 20 years. We shop there at least twice a week and spend a decent amount each time. Recently we purchased a Sonicare toothbrush. Two weeks later we went back in the store and saw the newer model was on sale for the same price. We purchased the newer model and took the original one back to the store in the original box and packaging. The customer service representative embarrassed us in front of a crowd expressing we return too many items and we are going to be put on a special list that Costco is going to monitor our purchases.

Costco is part of the fear mongering government with the Mask requirements. My wife and I went to shop here (My wife wore a mask). I did not. Currently in Utah there is no mask mandate. They said they will not do business with either of us because I did not have a mask. I went to get a refund on my membership that I’ve had for 12+ years and the employee was wearing her mask on her chin the whole time with the manager standing next to her. I took a picture. So I do have that. My wife told her, "You realize your company just refused to do business with us over my husband not wearing a mask and here you are not wearing your mask."

Our experience at Costco this Monday morning the 5th of April was not very good. I have been going to Costco for over a decade now and always had a great experience and served with respect. It is one of our favorite places to shop and have always recommend Costco to everyone we know and will continue to but... On Monday Sharon at the till was having a bad day and it seems it started when she saw us, she was fine when she was dealing with the 2 customers before us.

I went to the Ancaster Hamilton store a day before the lockdown on Thursday April 8th 2021. I am disabled in a wheelchair. When I got there I was ready to wait in the long lineup as it was a beautiful day out, as I approached the lineup one of the workers from Costco came out and asked me to go to the front of the line and they would let me in. So I went ahead of other people as I didn’t know if there was a purpose for this as I could have waited in line like everyone else. When getting in to the building I noticed that there was no carts for wheelchairs so my sister went and got a regular one, as I have pushed them before.

I hope Costco reads this review as the current “Captain Cook Barbecue” they are selling is way overpriced for what you get. 30 years ago I purchase a “Captain Cook” Barbecue from Barbecue Galore in Escondido California. At the time the unit cost $550.00 and was a four burner. I Barbecue a minimum of once a week, 52 weeks a year. So consider this review from a frequent user. With replacement of three burners and two ignition knobs on the front of the Barbecue the unit lasted and worked wonderfully for 25 years. Five years ago, my wife talked me into replacing the unit (today that is much to my sorrow). I purchased a five burner with side burner (to use cooking with pots or pans) “Captain Cook” Barbecue from Costco. My hope was that this unit would be as capable and lasting at my original. NOPE!!!

Despite that Costco says White Glove Delivery is delivery and assembly/setup, their delivery vendors don’t assemble! If you order a 400 lb patio set, you are on your own; count on it! Whoever is responsible for setting up vendors from Costco hasn’t bothered to let the delivery vendors know what Costco tells their customers that white glove delivery is more than dropping off purchased items. So many hours are required to work through all the mistakes of Costco. Keeping this brief but my multiple experiences with costco online purchases have been awful. I'm never buying from costco online again. I dont write reviews often. But, that is how bad my many purchase experience has been. If I can save only one person the pain of doing business with costco online, the time it took to write this is worth it.

Three things that gets me with walking in tub is you are a prisoner of tub until it is entry and it takes forever to fill up so you sit in tub a long time. You also need large water heater or you will run out of hot water before full.

I called customer service recently to report that I didn’t receive my new credit cards. I asked for the cards to be reissued in case they were stolen or lost in the mail. The customer service rep said she’ll issue new cards, but failed to mention that she went ahead and closed my account and issued new cards under a new account number. Now I can’t use my existing credit card, which doesn’t expire until Mar 2022. I’m also worried that the closure/opening of my account affects my credit rating. What kind of idiot would do this without informing the customer??!!! Horrible service!

Sorry, but this isn't right. The issue is specifically with a set of appliances I got from Sears.com but the service there is so very bad that I have to say that it relates to the parent company, since delivery is also coordinated through Costco. There were obviously some COVID-related issues with delivery, but honestly, this goes past that. The coordination between the Sears website, the (third-party) drivers, and the Costco delivery network is very, very poor and I am a person who feels like I don't need catering to, but it turns out I am not the only person experiencing this AT ALL!

I ordered a fridge 2/10. Sat 2 weeks at warehouse awaiting a 3rd party delivery as they hire out, and I'm considered rural. On 3/2 when they unloaded the product AT MY HOME. They had noticed the power cord had been cut through! Why didn't you notice when you picked up? Don't you inspect your cargo? While may be 3rd party a poor excuse to lay blame somewhere else. If you want to sell a product YOU are and should be held responsible for EVERYTHING! Expedited the replacement order 3/2, 3/13 no fridge and not scheduled until 3/18 delivery now.

My husband and I have been long-time customers of Costco. We have made frequent visits for both private and business purchases. At this point in time, I want Costco to go out of business for supporting and promoting the politics that has filled their own coffers and has led to the destruction of small businesses which is supposed to be the clientele they support. I am also disappointed in their attempts to control the private, medical behavior of their customers and for harassing the customers who don't comply by following them with their walkie-talkies, manhandling their shopping carts, and being disrespectful because of their political prejudices. They are using their prejudices to humiliate and kick good customers out of the store.

I booked a trip to Punta Cana in early 2020 not knowing the catastrophic COVID-19 was about to shut down the entire world. With that said, I was able to get the hotel cost refunded, yet the most expensive part of my trip (flight ticket), were not refunded but gracefully (I am being sarcastic), COSTO and the airline partnering with, gave me till 2021 credit flight. Well, with the ongoing and dramatic losses in the family, I had no choice to ask for the flight refunds. To my surprise, COSTO and their partnering airlines (American Airline), do provide the refund, but not without charging a whopping $210.00 fees (in my case $420.00). So, my recommendation for anyone not experienced booking international traveling through COSTCO TRAVEL, is ask as many question as possibly or spend ungodly hours reading their rules and regulations (don't forget the fine print). I hope someone finds my not so good experience beneficial. Nelson **

Once I buy from Costco, I probably won’t need to use Costco membership for everyday use. I might use it once or twice a month. The membership fee is too high. I became a member and used my membership only about 10 times in a year. I went to buy today and since my membership was expired they did not have the courtesy to offer me a one time buy. Instead they said, "You can have the product if you renew it today your membership." I told them that I had money for the product and can renew it later but they said no and embarrassed me. I left all my purchases in the cart. As a human being how am I supposed to know what purchases I make for the next day or month and if Costco is the only store I should use. This is unfair after paying a membership fee of 120 dollars and using the store card for just only few days.

I'm a 20+ years Coscto Customer. Recently, an HP laptop purchased from Costco broke with normal usage (no shock/accidental damage) One of the hinges dismantled/came loose and dislocated, cracking the laptop touch screen. A real nightmare began after then when I tried contacting Costco concierge service. Numerous calls withholding time 90 minutes to 2 hours. Frustrating waiting times and the associates put you on hold for 30-40 minutes, and then hang up on you. Concierge associate hung up on me several times. I even escalated to a manager, Cory-he promised me to get a call back and email in 48 hours.

I have been buying Kirkland Signature premium bacon in a mesh 4 pack for years as it has always been the best anywhere. The last several times I have purchased it the quality has gone drastically downhill. As others are mentioning it is thin and stringy and full of fat. It is difficult to separate in the package and does not cook evenly and falls apart. The Taste is not as good anymore either and it almost has a gritty pretty, melting grease feeling in your mouth. I am surprised Kirkland would put their name on such a terrible product! I will no longer be buying Kirkland bacon unless they go back to the way it was pre 2020!

My daughter found pieces almond that’s with bugs egg inside Costco Kirkland almond bag. We emailed to company with the photos and told them maybe they should look into this but they’re respond was just giving my money back without any explanations or apology. I cannot trust their nut products anymore..

Signed up for their membership with the promise of a $30 incentive gift card but surprise surprise, no gift card! Bunch a crooks that don’t follow through on their promises! Why offer something you are not willing to provide?

To begin with, I am a big fan of Costco compared to Sams. Recently, I am extremely disappointed to see "my pillow" products blown up in Costco at Houston. Our community is very upset that while every BIG retailer is cutting ties off but it appears that Costco is glorifying it, extremely disappointed. We will not shop at Costco until this is rectified.

I purchased 2 different multi packages of ladies' socks. I wear a size 6 1\2. Both multipacks might fit someone with a size 10 shoe. I went online to return due to COVID and because I purchased online. I received an email authorizing the return and that UPS could pick up (for free). Costco’s interface setting up returns with UPS does not work right. The order’s Costco was sending to UPS kept truncating by apt #, so UPS kept sending me notices they could not pick up and that only Costco could correct it.

Tried the online service for the first time today. I did this for a number of reasons. The first being, I have a fractured wrist and torn shoulder, 2nd I cannot lift, 3rd as an RN working with COVID patients I try to stay indoors on my off days. So I get a text, "Water sold out. Place order again in a day or 2". Which means spend another 35.00 for free delivery and they add a tip to your bill. Inadequate service, no we will deliver when available. Just "we can't do anything about this." No perks to being a member. Never mind a Gold member. Very disappointing.

Bought a TV and Extended Warranty online and returned about 1 month ago. The TV showed up broken and not even the model I ordered. They had to come back and pick it up which was good. 2 weeks or so went by, no refund. Called and waited on phone over an hour while a rep tried to help me. She called another department and got their input to what happened and found it was Costco at fault, some wrong code or similar issue. They said it was fixed and I would see a refund in 3-5 business days.

This is not an unreasonable grievance but one that Costco needs to hear about. I purchased a new Lenovo Ideapad Flex 15 laptop computer in early February of this year and paid around $900. My husband is a 100% service-connected totally and permanently disabled veteran of the United States Marine Corps He needs a working laptop computer to have virtual online appointments with VA doctors and other medical specialists, especially due to the virus pandemic. The Lenovo laptop’s keyboard stopped working and Lenovo technical support could not get it to work. They thought the motherboard was defective and some other components including the keyboard. It is a lemon for sure.

My husband and I decided it was time to buy a washer and dryer. We looked at different options at Costco because we just loved their stuff but we never tried their appliance department. The ones online we liked were a 4 week delivery estimate and we decided to wait. Meanwhile, we would do laundry at our relatives home for those four weeks. Well theirs ended up breaking down on them. Good thing my washer and dryer is coming right? Wrong. They came but the washer came damaged. We were not going to go to a laundry mat during Covid in our city so we decided to just wait for a new washer and just hang tight. Well customer service did not offer to make anything right but to just send a new washer. They said “sorry” and everything but we explained that we were hoping to get this done before Christmas.

My family and I have been going to Costco for over 15 years, having Business, Business Executive & Gold Star memberships over the years. We spend thousands of dollars yearly at this place. The other day, middle of December, I was doing some shopping on my own, (roughly 600$ worth of items), as a "household" member, having my Father's & Mother's Gold Cards both with me, and I was denied at checkout due to my photo not being on either of the Cards. We were told that as a household member this did not matter, since my mother and father have cards with their photos, in spite of my mother never using hers.

I have been a Costco member for 8 years and usually I am happy with Costco products and services. However, this has been a worst experience for such a big purchase through Costco. The reason I hold Costco responsible for this is because Costco didn't even try to help me any way with my problems with Sunrun. I have reached out to Costco and Costco did nothing to help me. I would have never purchased my panel from Sunrun if it wasn't through Costco. I trusted Costco and since I got the Sunrun through Costco, I thought I will have a good service, however this experience with Sunrun is a nightmare.

Ordered a TV on sale. Could have got the same TV @ the same price anywhere (at the time). Weeks later, after the delivery date, Costco cancels my order with no explanation. Now the TV is $500 more and I can't get it delivered in time for Christmas. Costco has been messing up orders a lot. They can no longer be trusted. If you can't pick it you probably won't get it, and they won't tell you about it until it's too late.

I've been shopping at Costco for the last 15 years and I've seen consistent value and quality. I personally love the products, return policy, and experience. Whenever I'm shopping for something big like electronics, furniture, even jewelry, I always do a quick search on Costco's website and more than 80% of the time, I end up abandoning my shopping cart on other websites and go through with purchasing with Costco. The gas prices beat any place in town. Costco has large portions but they will absolutely make your life easier. Now I only have to shop once every two weeks, which saves me time and money. I also love the simple offerings at the food court and the organic options throughout the store. I know I'm getting the best quality for the best price at Costco, I really wish there were more Costco's in Connecticut, where I live.

Long lines both in store and customer service. Had to hold over 40 minutes to cancel my account only to be disconnected. I just want to close my account but they are making this as difficult as possible.

Purchased a TCL 65" Class - 6-Series - 4K UHD LED LCD TV on 11/2/19. On 11/24/19 it stopped working. Contacted Costco Concierge since the TV was still covered under Costco's warranty. They sent someone out to fix it, but couldn't. Contacted Costco Concierge again and provided them with all info and photos requested. They arbitrarily denied my claim - giving no reason. Won't be buying big ticket items from them again. They are fine for toilet paper, but not much else.

Please save your headaches and why get stresses with your money. Paid for it,, We purchased a washer on November 2nd, up till now December 8th and we still don't have it!!!! More than a month... We keep calling back and forth. Find out the merchandise, people seem like helpless, bad services, robot machine calls for delivery and no show, no prove any reason why not coming like the delay delivery,,,, We are run out of patience and hoping everyone don't buy any appliances with deals different few bucks and get big traps like us.

Updated on 12/29/2020: As of today we have had 2 more delivery cancellations and still no delivery. Interestingly Costco cancelled our previous order since it was "LOST" and resubmitted a new order. Ironically they mentioned they would call me w/ delivery details once they located the "NEW" order. Apparently they lost it again! WOW!

Costco used Innovel Solutions for the delivery of my couch. If I could give Innovel Solutions company zero stars I could. Firstly, they never came in the allotted time frame. 15 minutes after the time frame I received a delivery confirmation email saying it was delivered and it was not. The delivery receipt and the email showed a blurred out picture of nothing and a scribble of a line for a signature. I left my house and came back to them leaving a yellow sticky note that they were there but no time frame to come back or number to call. When I called customer services about this they confirmed the bad email and picture and said they would get back to me to let me know where my couch is. 4 days later, no call back and no couch. I called Costco about this 3 days ago and no call back from them either. When I called for an update from Innovel they pretended like I had a bad connection and HUNG UP ON ME.

If I could give zero or negative stars I would. Costco and Lorex both have SHOCKINGLY HORRIFIC CUSTOMER SERVICE. My husband and I called BOTH Costco, Lorex, and UPS for literally days because Costco first displayed the shipping date for 10-15 business days, but UPS kept changing delivery dates. I told Costco, Lorex, and UPS for days and hours each day on the phone that due to the holidays, we're AWAY on certain days, and to delay the delivery for just 2-3 days depending on their timeline.

We bought a leather couch and the guys at the store said the back wouldn’t come off. We barely got it through the door. Once inside my grandson found a paper stuffed in the cushion that showed how to remove the back.

Normally I love my Costco experience but today around 11:45 I witnessed an employee interaction with a customer that made me too uncomfortable to not say anything. The man (employee) sternly told the customer next to me that she needed to adjust her facemask or she would need to leave. She had already paid and was on her way out of the store, she informed him that she was on her way out of the store. He told her that if she didn't adjust her facemask that he would revoke her membership. She reiterated that she is trying to leave the store.

It’s clean, has products with warranty, low prices, cash back, really good quality, the Costco store also has gasoline near their store with the lowest prices for gasoline and products, and they provided the hand sanitizer at the beginning and every corner of their store, they sell anything from grocery to pharmacy to deli with fresh food that they make in front of you with the lowest price, their cashiers always polite, fast and friendly and they always know what they are doing, in the past 30 years of my grocery the cashier never asked for help. They are trained really well. I go to Costco 3 times a week. I feel comfortable to shop there. Their pharmacy is so fast and knowledgeable that I feel like I am in the hospital. I order my prescription, get my grocery, pick my prescription and leave. Love it.

The vegetables are always fresh. Meats are always top notch. You can find any and all the things you need under one roof. Costco qualities in all of the merchandise is excellent. Customer services that is provided is always professional, helpful and friendly. That's is why I shop there more often than not.

Costco most all times have good quality products in stock if there is a problem there is no problem whatsoever to get a credit. Only problem is that you have to buy in larger quantities that may not be suitable for some people but you could probably share with a friend or neighbour.

Wide variety of items and very good pricing. Short waiting time and short lines. Customer service is warm and friendly. I would recommend this store to anyone who is interested. The proximity is also convenient for travel.

I ordered a TV. Got a confirmation on delivery and waited all day with no show. After 45 min with customer service I was promised a delivery 2 days later and again no delivery. I will NEVER order from them again. Save yourself a headache and some time and buy from Best Buy.

On Aug 29, 2020, I ordered and PAID over $2,000 for a wall bed. I did not receive it. I called and on October 2, I was told they had sent another bed, that the first one was apparently “lost.” They said I would receive the new bed on October 26. I have called SEVERAL times trying, spending 4+ hours either speaking to a rep but mostly on hold trying to find out where my bed is because I really wanted the bed. I’m giving up. I’m cancelling my order today since I will never receive it. If I could give them less than one star for not doing what they said they would do, I would!!!

Really bad experience. You won't get any ETA. No timeline. I ordered waster and dryer and was supposed to be delivered on Oct 15 (order on Sept 30). On Oct 15 I received an email stating it was sent to wrong distribution enter and will be delayed further but till now no update on when I will receive it and even after multiple calls there are no updates.. In fact no one has any clue on when I will receive it. Don't buy anything on Costco online if you need to get it on time.

They have great deals on the same shoes that would be $40-$60 for like $15-$20. Nice shoes at a discount price. I would highly recommend. The shoes will last years potentially & may even be Vans, Nike.

I got a membership because of the products they sold in bulk but they have been discontinued most of them selling basically Costco brand only. Will not be renewing my membership this year after 4 years!

I ordered a LG Fridge on costco.com because I thought it was a great deal. Costco says they will deliver and have it professionally installed. This is where the lie begins. On their site as part of the delivery terms it is clearly stated that should the fridge doors need removing to get into the home the delivery team will do so. Upon arrival the team measured the door and measure the fridge. They attempted to get the fridge into my home with the doors intact which did not fit. This caused damage to the fridge, my wall and door trim.

Costco, purchasing was a breeze (easy when they are taking our money, i guess). Little background, we are a new couple and moved to a new home. We ordered a Whirlpool Refrigerator and Dishwasher bundle from Costco. We were extremely excited for the delivery. Great job in all the automated (sms) alerts. Then came human interaction.

Purchased a refrigerator online July 6. Received 3 different ship dates. Finally arrived September 12 DAMAGED. Refused it and were told we would receive a replacement the following week. Instead we received an email saying they are refunding our money and we can repurchase it again online and wait another 8 weeks. The one we purchased was on sale and now it's not and $1,000.00 more. There is nothing they can do is what I have been told after talking to several customer service reps and managers. We are furious.

I ordered a Coverking car cover at Costco.com. I received the order placed email but never received an update. After waiting over a month I called Costco corporate offices. They looked into it and had no idea as to why it was never sent. They said they were not able to contact the sender. I told them I wanted to cancel the order. They said they process the cancellation but never received confirmation of it. I wanted a few days and decided to go online and canceled the order. I received a cancellation confirmation email. But 14 days later I received an email from Costco stating there was a delay with the order and would be shipping it in a few days. The email stated that if I didn’t want the product anymore to respond to the email directly. I responded to the email but received another email stating there was an error.

We bought a playset from Costco - online. After installation at our backyard, the playset began to fumble a lot. It was not stable and was moving a lot despite getting it installed through a professional playset installer. We called their customer service to return it, which they agreed to. That said every time we would call them, we will be on hold for hours to reach them and every time they will tell us that they are still looking into "how to get it picked up". At one time we received an email to dump it in the garbage can and send them the picture of it, and they would return the money to us.

We ordered a Sealy Posturepedic West Salem king mattress through Costco online on 8/28 to be delivered to our vacation home on 9/8. We wanted the mattress before we departed on 9/11. Never received a tracking order or any further info. from Costco re: delivery. Called the Costco Customer Service number 3 times and was put on hold for approx. 11/2 hrs each time. No one was able to tell us the status of our order or find a tracking number. Was finally given the number of your distributor, Innovel. Called them and was placed on hold for another 11/2 hrs. No one knew anything.

I need tires for my 2004 Corvette so I decided on Costco; my son gave me rave reviews; the Costco site would not let me sign in. then it locked me out. I called up Costco customer service was put on hold for 15 min. The agent was nice but she said she had to transfer me to security; the person who answered could would not speak at all this is Costco security!!! I give up on Costco. They did not want my business.

Ordered online from Costco. Did not receive one of my packages because apparently the items were broken during shipping. This was since the 10th of August and we are approaching September. I tried calling Costco 3 times and no response. Could not even cancel my order. Wth Costco!! Never again.

Became a member just for the gas. We only buy bulk items during holidays and special occasions when we have friends/family over. As infrequently as we shop here it seems like a typical big box store that does truckload power buys when the price is within their profit margin. I say that because items we like aren't here on a regular basis or have been discontinued to promote their brand (Kirkland). Products are moved consistently making it difficult to find them. We witnessed management yelling @ workers as if they are just lowly subordinate subjects, a Neanderthal style of management that should not be acceptable. Most of the employees seem like non-college degreed blue collar types with a God complex and little or no people skills. Life is short and we now spend our time and money elsewhere.

I ordered a washing machine mid July. It arrived damaged. The replacement washer did not spin. After two broken washers I cancelled the order and requested my money back. Costco has not returned my money. I have called customer service numerous times and they tell me every time that it’s a process and I need to wait 1 to 2 more business days. Beware. Costco is great for walking in and buying items in bulk. Never buy an appliance from them. Horrible, horrible experience.

I really enjoyed the blueberry bagel until now. I won’t buy them again, this is gross. Use real blueberries. Get a bagel with real blueberries. I have told my family and friends about artificial too. I realize they come in a frozen pack, but there must be something more suitable even healthier. I shop at Costco monthly and pick up bagels and other items. Staff are friendly, store is always busy doesn’t matter what time of the day.

Costco assures 2 days delivery and it took 4 days. Worse yet. The box containing the order was broken into while in UPS hands, the products damaged and soup cans dented. Totally disgusting. And any attempts to contact the store went unanswered. I am not impressed. I will NEVER order anything online from this company. Costco needs to send their staff to Amazon for training.

We bought HP computer from Costco along with $99 service plan. After 2 years its hard drive broke. I was calling Costco Concierge Service for 5 days every days for service. Some time they "do this and next time do that'. Last time I was with tech support for 98 min and call disconnected. They are awful. It is waste of money to buy their service plan.

I went to Costco yesterday because I saw some patio lights that had great reviews and of course, needed to join to buy the lights. I was signing up at the membership desk and the women told me that while the regular membership is $60 I could join the Executive membership, which is $120 and get $60 and she pointed to the credit card machine that I was using. Well, once I joined, you do not get $60 back on your credit card. It's a gift card that comes in the mail, not under Costco. She did warn me that it looks like junk mail and cannot be re-issued if I don't receive it or if it gets tossed. I'm not sure which name it comes under. I guess if you don't receive it, you're out of luck. Anyway, I thought this was pretty misleading and not a great way to start with a new member! I will not be an Executive member in the future, if I decide to re-join.

First of all, Do not buy furniture from Costco online because the quality and color of the items are often different from what shows on Costco website. Costco use a delivery company called Metropolitan warehouse and delivery. The service from this company is a total mess even Costco says it is white glove delivery. Metropolitan holds my furniture in their warehouse for 11 days without scheduling a delivery, then suddenly called and asked me to be at home in 15 minutes to receive the delivery. They then simply did not bother to call or show after I waited for them.

They don't back up their special services (i.e. Air Conditioner Installers). I wonder if they even bother to vet them. In any case, don't bother going through Costco for special services, Costco won't back you up if you have a bad experience.

Horrible customer service trying to buy a TV from Costco and thinking of cancelling my membership. I live over an hour away from my nearest Costco but maintain a membership for bimonthly trips. I stopped at the Menomonee Falls Costco yesterday. I did forget my Costco VISA card. As I ate at the restaurant before Costco I logged on my account. I checked my rewards from last year. I saw I had a certificate for $38 available so I asked it be resent. I did and requested resend by e-mail. It hasn't come yet. I did however search my e-mail back months and found the original.

Citi Visa card through Costco and rewards are used at Costco which is good for me in that I shop at Costco and don't have to find any rewards catalog and pick something I really don't want just to use the rewards.

Their shipping uses UPS Mail Innovations and sets at each facility 5 days each state. Says 5 to 7 day. But took 17 days. And no update on their site until delivery. When call Costo.com they could not tell me when delivery would be.

I find the cost of getting glasses too high in comparison with other stores, expected lower prices for sure. The service though is very friendly and complying with personal needs especially now during COVID 19, I needed new lenses and there was a rush note attached to replacement. Let’s hope they arrive any day now.

After much trouble finding a part for a ROG Asus laptop, they agreed to give me this 2 years-update as an upgrade for only the difference in price. It looks beautiful, and it features the one thing the old one was missing: optimized cooling.

I am a new member to Costco have ordered a total of 4 items on line 2 out of the 4 items I ordered online were wrong and not even close to what I ordered. WORST ONLINE PURCHASE COMPANY I HAVE EVER DEALT WITH .I ordered Gazebo curtains and received a $20 folding chair ??? There is no way they have any quality control here. I returned 1 item 2 weeks ago and still have not received my credit yet. Then you try to call for help and you have to wait two hours to talk to someone. Never again will I order items from Costco and spread the word as much as I can. They need to take some pointers from Sam's Club.

We buy these Trident Fish Sticks from Costco, for couple years now, but one month ago, I had a disgusting experience, I took out of the freezer the bag, took out like 10 fish sticks to warm up and one of them was half, I thought it’s a tiny end maybe and when I place it on the cooking tray looking carefully I’ve noticed it was bitten actually by someone. So I put it away, I was so disappointed and concerned. Who would do such a disgusting thing, you bite out of a product and then put it back on the band to be packed in the bag and sell it. What if that person is sick and has a disease? We are so disappointed about what happened. I will attach some pictures of the bag and of the fish stick that had a bite on it.

Updated on 06/17/2020: Yikes!!! I tried customer service - they wanted a form filled out before asking a simple question. Good way to prevent questions. Then I tried calling to order product to number Costco gave. The wait time is 82 minutes to speak with someone --- WHAT???? I CAN'T BELIEVE THEY CARE THAT LESS ABOUT CUSTOMERS AND ORDERS. I called BJ's and got right through. Wow Costco is going downhill. This is where I called for 82 minute delay. Next-business-day delivery is subject to quantity on hand. Large orders may require 2-3 days delivery time. For immediate availability, please call (800) 788-9968. THEN!!!!

I purchased a Keter shed from Costco.com. The item was delivered damaged and it was obvious that the delivery company attempted to hide the damage. After talking to Costco representatives for over 2 hours, the best they could do is to pick up the item in no less than a week. I explained that this is unacceptable because I am not able to park my cars in the the garage because the boxes are taking up the space. They said that they can't do better. This lets me know that they put the burden of the deliberate errors of their delivery partners on their customers and I find that unacceptable. I have been a member of Costco for many years and I will be canceling my membership due to this experience.

I went to Costco last week and purchased a few things to go camping with. Considering everything going on into today's world, camping felt like a good idea to get away from it all. When I went to Costco I knew I would get a few things, but had no idea that I would come across the most amazing tent that I have ever seen. Thank you so much Costco for always coming through!

I placed an order on 5-18-2020 for kids Playset. It arrived on 27th but 1 Box which was the most important Box out of 7 was damaged really bad. I refused the Box, but kept 6 boxes hoping they will send replacement. On June 4th, still nothing heard. Called Customer service, 3 hours on hold, a rep took my cancellation and filed for return but wouldn't send me any confirmation of return or cancellation. Her supervisor said that is company policy. 2 weeks went by, no follow up. On the phone again 3 hours. They have no email support, Online Chat and are rude and blunt. Please DO NOT order from Costco Online ever. I have filed a complaint at BBB and going to dispute payment.

Customer Service has contacted me by email to let me know that the refunds will be issued for the duplicate orders. I also received a voicemail from Brian P customer service manager for Costco Ecommerce explaining that the refunds should show on my Costco credit card in 2-3 business days. The message also said that per Costco returns department that I need not return the items that were duplicated. Following the email and voicemail message I also received additional emails (yes plural) giving me detailed information about how I should return the items. So in conclusion I am happy I am getting my money back, but unhappy about the conflicting information about whether Costco wants the duplicate items back. MY review of Brian P. if I could offer separately would be a 5.

Amidst a battle and terrible experience with a 3rd party seller on Amazon (nothing again Amazon, they're being great to work with) I placed an Online order with Costco for a pressure cooker. It arrived on time, but I quickly noticed the adjustment dial was extremely loose. I went back on their website, requested a return and received a prepaid return label. The day after I shipped it, I got an email stating my refund had been processed. This was my first online purchase from them and will not be my last! Really, the only "complaint" I have is with the return shipping methods. I would have liked to see costs associated with "UPS Drop Off" vs "UPS Pick Up" and if I'd be charged for either.

I ordered a dishwasher from Costco.com on June 2nd. They estimated that it would be delivered on June 8th, today. The status of my order has not changed since the 2nd. I am currently on hold to speak to someone and have been for nearly two hours! If I had known that this is how long it was going to take I would not have ordered from them. I love the prices and the quality of the items that I get in the warehouse. But, if you need an item by a specific time I would not order from Costco.com.

We are elderly and have health issues, so have reverted to some home delivery shopping, as the Coronavirus is particularly threatening to us. We have long shopped Costco, so began using their home delivery food service. Costco uses Instacart for home delivery. First order worked fine. Second order, they brought cheaper substitute items which we had specifically declined on the order form, and we were still charged for the doubly expensive organic items we had ordered. Third order, they gave us a delivery time, then changed it to late at night, then changed it again to the next day, then didn't show up.

I went to fill up my car and gasoline on 6/5/20 at around 10am. I inserted my card and bias card and when I tried to squeeze the handle there is no gas coming out. I look for attendant but to no avail. I went to the attendant booth and knocked the window of the booth. She went out very upset and yelling at me. She said if the pump was not worked go to other pump. So I courteously move my car with another pump, to no avail it’s not working too. So I moved again to another pump which working fine. All of a sudden the attendant came to me yelling again not to help me anything because of knocking the window which embarrassed me because other customers was looking at us. This is not good for Costco customer.

I bought a MSI gaming laptop for my son, it's awesome and was priced cheaper than other places, according to my research, the best thing about it it has a free 2 year warranty with it. One of the issues it has is the camera drivers are not installed, so I will be calling tech to sort that out, besides that I like it and my son is enjoying it too.

I purchased a mattress on Costco.com, and unfortunately the experience didn’t meet the high standards that I’ve come to expect from Costco. The website did not provide adequate guidance regarding shipping arrangements. The contracted delivery company did not give me options for a delivery date, and they wanted to drop the mattress off on my porch if I couldn’t be there on the date they provided. I paid extra for Costco’s “white glove” service which involves setting up the new mattress and hauling away the old one, so I told them leaving the mattress outside wasn’t really an option. I agreed to their delivery date and arranged to get the day off work so I could let them into the house.

After years of purchasing "America's Test Kitchen" books, something happened and they are NO LONGER AVAILABLE. I wonder on "whose end" this decision fell on. Also, the latest political books are not being offered. I don't really expect Costco to tell the truth; after all, they expect us to believe the reason they check receipts at the door is SO THEY CAN CATCH IF ANY DUPLICATE PURCHASES WERE MADE. Yeah, RIGHT! (They certainly missed it when during ONE SHOPPING TRIP, TWO ITEMS WERE DOUBLE RANG. Not ONE, but TWO! It only happened once, but once was enough.)

Terrible customer support!!!! Costco is usually so good to both their customers and employees that I usually love to give them my business. I ordered a new washing machine and the delivery guys woke me up at 7:00 am to confirm my delivery and then didn't show up as scheduled between 9:00 and 11:00 am. No call or notification at all. I called the deliver number and they hung up on me and did not give me a status or reschedule.

Part of the reason I purchased a light fixture from Costco was the rebate that was offered with it. After I got home with my purchase, I submitted the rebate Costco.com. It took me 4-5 tries to be successful. My thought was that they make submitting the rebate difficult so people will give up. Weeks later, I received an email telling me that my rebate was unable to be submitted because of missing or unclear information. When I submitted the rebate, all information was correctly provided. Now I am told to resubmit the information, but I have thrown the receipt away.

Am I the only one that didn’t know Costco Concierge Service is a hired service and not part of Costco? I’ve been with them over 10 years. They do nothing more than transfer information. They are not your advocate nor will they intervene for you. If you have any damage whatsoever on any of your TVS, COMPUTERS or other electronics they will not dig any further as to the real problem and immediately void your warranty - even if the product ran for months with or without cosmetic damage. Then they will forward the repair estimate, which in my case was never done, and the repair estimate is always more than the cost of the product. This is a borderline scam. I'll take my business elsewhere - especially electronics. I am shocked, I feel scammed and I feel like I’ve been deceived with a false sense of security when purchasing electronics.

After Costco decided we were unable to space ourselves or even make a choice on whether we want to use a mask I have stopped shopping there after 4 years. It is doubtful that I will be renewing my membership back with them.

Costco online flower delivery service was horrible due to the mother's day flowers delivery was late, dried out, bad w/ a rotten smell from Bogata, Columbia across the entire US. Petals were falling off and breaking from the stems. I hope Costco doesnt plan to use the same vendor in the future. Appreciate the refund!

Every time I've gone to Costco and eaten in the food court I've been appalled by the amount of waste. There's zero options to recycle at any of the ones I've been to so people are throwing out everything and the garbage cans fill so fast. All this garbage ends up in the landfills or ocean. It's atrocious that they get away with this. Many of the food items have excessive packaging, not everything has to be wrapped in plastic. The government need to crack down on this corporation which is playing a huge part in our environmental crisis.

Today 9:00 AM I visited Los Filtros store and I realized they have Clorox Wipes. Run directly to the place usually located. They run out of the product. I asked and an employee. Said they don’t have it. I move to other place but return to the warehouse area and see a guy who received a Clorox Wipes package. This person was a customer but an employee of Costco. Conclusion - you keep some products for your employee? It is no fair. I hope customer service call me and provide a package of Clorox Wipes. Of course I will pay. Thanks. Frustrated Mercedes.

Firm, adjustable and 5 year full warranty. Delivered and assembled at the house within a week and the old mattress was taken away free. There isn't much else to say, the price was a little high but after 4 years, it's still like new.

My local Costco has become a horrible experience since the pandemic. Not only am I paying for a membership but am being ordered into single file lines for no reason. I was ordered to go into a specific line which was longer than the one I was choosing. The final straw was required face mask which isn’t a government mandate in this state. I have canceled my membership... it appears Costco’s leadership has gotten a big head at this difficult time... I will no longer support this business.

Costco is doing an okay job. When will Costco offer DIESEL fuel in St. Louis? Will Costco ever offer Diesel fuel at all the locations in the continental United States? Their prices on food items are a little bit better than Walmart. Their unleaded gas prices are terrific!

Very bad experience. Since I am not feeling well, I had to send my son to the Costco with my membership card. The lady at the counter, she was not letting my son to use the membership card, both my son and I have the same last name, still she made such a big deal and acting like she owns the store. And she did not scan a bunch of banana and at the exit, they stopped him as if he stole a bunch of banana worth $1.99, and he had to go back to the line. This lady was so rude and arrogant, very first time I have this very bad experience from Costco at sugar and, Texas. Always I thought their customer service is great! Such a shame. I called the store to complain about this incident and whoever on the other end, didn't even apologize for their mistake.

I am very upset and disappointed by the current operational model Costco had adopted. First, I am unable to even buy the products I want or need (low inventory levels), which makes the membership fee extremely expensive. Second, I ordered products which were supposed to be delivered in 2 days. It has now been 15 business days and no information available beyond "Order received". All other retailers have been transparent about order status, shipping and delivered as promised.

With this pandemic going on globally I totally understand how hectic things can get, and I had the worst experience at Costco on Rosedale hwy. in Bakersfield CA. So I'm sick at home trying to keep distance and following regulations within the country I have a membership that I am thinking I will no longer pay for the upcoming year.. I sent my brother to purchase a few things in which I'm keeping to a minimal ex.fish fillets and some drinks and you would figure they would be a bit lenient on the fact it's a credible excuse as to I'm sick.

Admission during covid19. Costco states that two people are allowed with one membership card. As husband and wife, we were entering with one card using one basket. We were accosted by an employee stating we must have separate cards. Please re-educate your employees.

My husband bought me several pieces of jewelry from Costco. While I treasure them both the necklace with my birthday stone is the most meaningful. More so since he has passed away after just shy of 52 years. Married at the old ages of 17 and 19.

I have been a Member at Costco for almost 18 years. I have always purchased from a couple of local Costco stores without problems. Because of the recent pandemic, It seem that Costco need to pay attention to some of their local employee and or manager. They are treating customers with disrespect. They are nasty and rude in dealing with customer. First, customers are coming to spend money and not asking for free items or charity and second they are paying fees for their membership. There is no justification for Costco not to educate or supervise their employee on how to treat its customer with respect. This review was based on my observation at Costco on 20000 Haggerty Rd, Livonia, MI 48152.

Thank you Costco for helping out the first responders during these trying times by opening your doors for us during the special hour. This have been a great help for us, especially with the long hours we have to put in to serve the communities. I have to write it again. THANK YOU. THANK YOU. THANK YOU. Stay healthy.