Costco Reviews

Every Costco I've went to has been top-notch for me! I've always been going to the one in San Jose, California, but I've recently moved to VA, and both have been perfect. The staff are so nice and the products are in the best shape and quality. My family has ordered couches from Costco, and they have come perfect. The staff is so nice, always smiling or talking with one another. It overall seems like a happy and helpful place, even though each store is huge. So I don't know what y'all one star givers are doing, but I'm happy. Thank you, Costco!

About two years ago I changed the model of the coffee maker I use to the Keurig K-Supreme Plus Special Edition Single Serve Coffee Maker which I purchased at Costco. The reason I purchased it from Costco is their reputation to stand behind what they sell in support of the customer. Since that original purchase I experienced very poor performance from this product and replaced it four times. After about 6 months to a little over a year the product would fail. The failure was while plugged in it would not turn on. As always, Costco accepted the return and I purchased another one, with the thought it was a one-off issue with that one item. This was not the case, and as stated up to April 2023 I had bought four and the fourth one failed after seven months with the same issue, no power.

I shopped the one in Duluth, GA. The cashier double-scanned one item: Normally, I don’t check my receipt, but that day I happened to check and noticed the red dragon fruit I bought was double charged. I had to go back to the desk and got a refund in the end. The waiting and the whole process took 30 minutes. That infuriated me so much. The Costco store check people’s receipts up and down like a hawk to make sure the right number of the items in the cart to make sure the customers not stealing any (I am sure of it) or item doubly charged (I am not sure of it).

Just had Costco deliver a stove and microwave. Costco let us know the night before the time of delivery. They use Riley’s Company in Knoxville to install their appliances and we never had such a positive experience. So happy.

Recently I bought a diamond ring. While I was buying the manager said it is a lifetime warranty. So I said great. I didn't know said, he yes anytime you are satisfied with the ring you can return it. I said great. I have a diamond ring at home my previous husband bought and I want to return even I can take a gift card from Costco I will be very happy. I have been a member with Costco over 20 years, and I never had any problems with the return. He said no problem, just come back and will do our best, but this the first time for me I cannot return anything from Costco I am not satisfied with. So when I came back they took pictures of my ring and said sorry we cannot return or give you a gift card, I still love Costco and I will always advise anyone needs a good quality to go shop at Costco but I was hoping to help me with my ring. I was hoping to get gift card to shop for my daughter back to school. Thank you so much!!!

I’ve been a member of Costco for more than 10 years, I’m new to the area and now Shopping at the Costco on Webster Jasmine Ave. Overall experience at the food court was awful. Mercedes was rude like she was doing me a favor by getting me the pizza I ordered. I asked for the hot dogs and sodas I also ordered and she was just not happy and literally threw the hot dogs at the counter. Just very bad experience.

I am commenting here because I cannot rate Costco Technical and Warranty Service at Costco.com.

I've been a member of Costco for a few months now, and while there are definitely some perks to shopping here, my overall experience has left me underwhelmed and regretful about my membership. Let's start with the positives. Costco's food selection is fantastic. The quality, variety, and value of their food products are hard to beat. From fresh produce to bakery items and bulk goods, you can find some incredible deals on high-quality items that make the REGULAR membership fee worthwhile if you're a frequent shopper.

Was coaxed into buying a executive membership instead of the gold card that I originally wanted. I didn't even register my second card. I called numerous times to be refunded from executive to gold and was denied. Now I tried calling again (4th time) and am still being denied to refund the card to a gold member. I'm not even trying to get full refund. I just want to be a gold member, not a executive ($60 difference). Don't bother trying executive if you aren't completely sure because they will NOT refund you, if you're not satisfied, as promised. :( Won't be back next year!

This is the tenth time we have ordered appliances from Costco. We had such a terrible experience. The delivery guy came 8 hours outside the window, two of the appliances were damaged, one of the appliance was a different brand, we needed three appointments to get the installations done correctly and after two months, we still have not received the right range! It may be the local team in Pittsburgh, PA but it has been a horrible experience and there is no escalation mechanism with Costco Online orders.

They were not able to remove the fridge doors to remove the old one or install the new one. Without warning they left the new refrigerator OUTSIDE THE FRONT DOOR, and simply left. To repeat - they left the new refrigerator OUTSIDE THE FRONT DOOR and left. In fact, it was so close to the front door that my wife was trapped in the condo. She had to call her son in law to move the fridge enough for her to exit. We had to figure out how to move the fridge into the condo ourselves.

Costco's installation contractors are less than sub-par. They failed to turn off the water before disconnecting old dishwasher. Water flowed onto the kitchen cabinet, floor, and leaked into the floor/ceiling and dripped into the finished basement in 6-8 spots. Estimates were from $6-8K from three repair contractors. Costco did not assist in remedial action. We were told to "work it out" with the local contracted installer. NINE months later, they sent a check to cover the lowest estimate.

I made a membership and got my cards SAME DAY! I paid with my Discover card and went to get my shop on! It was fantastic and kind of better than Sam’s even if by the smallest margin. Got everything I need in a good amount of time but when I got the checkout counter and they scanned all my items I went to pay and they DON'T ACCEPT DISCOVER CARDS!!!! Only Visas which is insane!!!! How can I buy my membership with my Discover but not buy groceries with it? Do better Costco!!

I find it annoying to say the least, that despite paying a membership to shop there, some deals are still only available to premium memberships. Trying to force a membership that costs twice as much, by excluding some deals is pure greed.

I went to Costco.com to order a washer/dryer set to be delivered and set up at home. I placed the order, and a delivery schedule calendar popped up, showing me the dates available for delivery. I selected the first available date to be only 4 days from the order date. After I selected that date, I got a message that Costco would call me the night before with the delivery timeframe for the next day. I was busy and couldn't answer the phone when I got the call, expecting a voice message with the timeframe. Instead, I got a message that I needed to call them back. When I did have the time to call them back, they said since I didn't answer the phone, they canceled my delivery, and the earliest they could deliver was now a week out. That was unacceptable, so I canceled my order.

Lucky me that my appliances decided to stop working at once.. I ordered dishwasher first from Costco online and the delivery took a month without no proper communication. The main issues comes with the dryer I ordered. I chatted with costco agent and they guided even if you have gas dryer and you like to replace with electric you can do that without any prerequisites. So I ordered electric. This happened twice as the first order did go through though the payment was deducted from my bank and I'm still fighting for my refund. Almost 40 days now.. well the second time delivery guy refused to bring the machine inside my house as he said, "You have gas connection and need electric setup before we install this.." They canceled that order and asked me to order a gas dryer..

My electric stove burned out within 3 years of purchase, and I decided to go with Costco this time for their extended warranty. As I have 3 small kids to feed, I could not delay the purchase. I visited to the one closer to my house - Costco Wholesale, 100 Billy Bishop Way, Toronto. I was interested in one of those they put it out this week which my cousin sent a picture from Markham Costco. Its a Samsung Electric Range priced $799.99. At Billy Bishop I found its sold-out and I was directed to go to another Costco at 55 New Huntington Rd, Woodbridge and I was told there are 3 in the display. By that time, I had only 3 hours left to pick up my children from school. I decided to quickly rent a van and went straight to that Costco. There was a person who came to help me load the stove and she loaded the wrong LG stove in the cart.

My review on Costco stated I liked the one camera I was able to load but could not get other 3 to work. Took from 8/9 to 8/28 to get reply from vendor and I was loading these next to router. No # vendor.

Their booked 5 days outon just fixing a slow leak, you'll have to make an appointment to have repaired. Looks like they won't have to worry about selling me on this poor service again. Signed new Discount Tire customer.

l ordered a very expensive range from Costco. Almost $4k with taxes. It was supposed to be delivered Aug 2. Costco cancelled delivery with no explanation or new date. This morning, I got a text message from Costco saying the delivery was coming TODAY at 2:00. We scrambled to get the old appliance disconnected, per Costco instructions. The new appliance never arrived. I called customer service and was told that the earliest the appliance can arrive is Aug 14. The CSR said she didn't know why I received the text and had no authority to help me other than to apologize and schedule the delivery. This certainly wasn't the fault of some poor call center worker. But to Costco logistics, I say, "you suck; do better!" This is my first and last major purchase from Costco.

I bought a Whirlpool refrigerator in 2022 and it stop working and I have still lost food twice. I didn't report it the first time since he continued working the next day, today I lost my food again and the refrigerator failed again. I called customer service today and they told me that I should contact Whirlpool and that they would send me a technician, isn't it fair that being new they come out in bad condition and Costco sends me Whirlpool???? I bought it at costco...it came out defective from the factory and they should give me the credit to buy a new one, it's not fair to repair something new that I pay them in cash. Very disappointed with your company, I hope for a prompt solution. I've been with you for 10 years and you don't help me???

On Wednesday August 02, 2023, I went to Costco in Surrey to purchase a prime rib roast. As there was none out, I spoke to Ron, the butcher. He told me that during summer they don't sell prime rib (management decision); however, he would gladly cut me a roast to the size I wanted. I picked it up in 5 mins... to my delight, the freshest 3 bone prime rib I have ever seen, red and perfectly marbled. I am so appreciative of Ron's willingness to go above and beyond to accommodate my needs. Thank you again, Ron. Costco is so lucky to have you as staff.

Bought and paid in full for appliances. Only to find out that they were damaged/used. Delivery drivers have no respect for home owners. Rude and threatened to call police for not signing an invoice. Other smelled of Marijuana and using foul language in my Home. 10 feet away from my children. Other washed dirty hands in the sink and then used dish towel without asking. Brand new Floors damaged during delivery then lied about doing so. Almost a year later Costco is refusing to accept they sold me used appliances and still trying to figure out a fair and reasonable outcome.

I purchase some items and ask the cashier if I could pay $45.00 in cash. She told me, "I don't do that." Not specifically explaining what she meant. At the end of purchase I asked for my $5.00 in change. She told me, "I told you I don't do that." With a high tone of voice. I was left with no cash to buy anything at food court. She did not greet me. If you are having a bad day call out. We pay to shop at Costco and we should have a good experience every time we go shopping. At this rate I am comparing you to a Walmart cashier. I guess that's why all my family members shop at La Habra or Cypress. I want to shop in Norwalk to keep our tax dollars in our city. But with this customer service I think I will start driving to get better customer service.

I received rewards certificates annually. These rewards are earned when using my Costco CITI Visa. I cannot credit the earnings to my credit card balance. I have to go to Costco Customer Service to get my certificate. I have to use the certificate for purchases at Costco. I have a number of other issues with my membership, but this particular idiocy may be the final reason for ending my membership.

Costco automatically renewed my membership about a year ago. I rarely go there and wanted to stop the auto renewal process. It took more than 20 minutes of clicking in circles to finally try just canceling the credit card and that finally did it. There was no clear direction on how to stop the membership. How many people say screw it and just let it auto renew because these mercenaries want $120 more than you imagine you need to pay rent or buy food. The more difficult they made it to stop using them the more I was determined to absolutely stop. The prices were not that much better than elsewhere and even WalMart had more personable customer service.

I had an accident with the guys who pushed the shopping carts, as soon I got done they started accusing me and yelling on me that it ended my fault. They not even help me, they only cursing on me. The adjuster called me days later and basically said to me that it was my fault everything that happens that day, very disrespectful and rude as the employees at the store. No apologies at all.

Recently I had a poor Costco customer service on my order. Below is a summary of the pains and problems my family and I went through just because of false promises on delivery, not just once but 4 times for the same order.

My husband and I have been members forever; but today we finally quit Costco. Hubby is primary on the account and I went in on my own several months ago, shopped approx. $400 in groceries, had our rebate check from our $120 annual membership for $51.41 and I told the clerk we need to renew our membership too. They would not take the $51.41 rebate check toward either the groceries or membership and the manager was very rude about it. I went to customer service, where after speaking with two different people, was told the clerk should have taken the check toward our new membership.

Today, I went to Costco and I decided to use the self-checkout. Before I went to use the register an employee stop me and asked me if she could see my membership. I looked at her confused and asked why? Instead of answering my question. She replied again, "Can I see your membership." I responded, "After you answered me why you want to see my membership." She said, "There’s a lot of people using other people’s membership or parents sending their kids." First thing that came to my mind was why would Costco have an employee check for membership. Do it at the register and if you find a customer using someone else membership fix the problem at the moment by offering a membership not by embarrassing them. That’s not professional, making the customer feel like criminals. They make you feel like you can’t afford a membership.

Worst customer service I have ever experienced - shouted across the store I was in violation of their membership policy because I was shopping for my dad with his Costco card - which had an additional user on there anyway - Understandable. You have to follow policies but don’t have your “supervisors” treat people like they are criminals and make them feel degraded and disrespected when our family has been loyal customers for over a decade. Terrible experience - please train your supervisors to handle situations with grace, in lieu of treating customers degradingly and non-compassionately. Have some respect and caring for your customers, or at least the bare minimum common decency given to other individuals.

Today we went to Costco as we normally do once a month. We decided to go in through the exit as it’s closer to the food court and we were hungry for pizza before shopping, the lady checking recipes screamed at us to go around. Later after shopping we went to self checkout and rather than being offered help we were asked to see our membership card and treated as if we weren’t members. Overall considering canceling after today's visit.

I ordered two Apple watches of 45mm size. But Costco online sent me two 41mm watches. I returned them and asked to reorder. Struggling with them for this for a month now. Still they didn't reorder. They took time from giving the shipping label, process my refund items, check the items, approval for reorder.. Oh my god. They are not refunding or reordering. It's not my fault. Still they are irresponsible. Costco purchases in warehouse and customer service are good. But never buy anything costco online. Especially returns with online. They are killing your time and patience. For the past one month I am struggling with them, still they didn't give the resolution. Everytime they says that they will do the re-order but no date.

I stopped by local Costco Warehouse today to pick up a few items-bath towels, shirt, shoes, shorts for my husband - Father's Day is this weekend after all. To be exact, there were seven items in the shopping cart. I used self-checkout to avoid the long lines. Problem came up when I was done with my checkout. Only half receipt printed with two items on it - the printer is out of paper. Then the assistant installed new paper, printing continued. But this time, only the bottom portion of the receipt printed, missing a few items in the middle although it says "7 Items" in the end. The assistant told me that I could leave Costco using the half receipts because it says 7 items in the end, should have no problem at the exit. Or, she said, if I need a full receipt for some reason, I need to get in line at a help desk/office to have them run a duplicate invoice for me (issue #1).

I've never been mad. First time for everything. I will never order anything again. They refused to take my mattress. They didn't even look at. When I asked them where they were going, one guy walked up and said, "We can't take anything that's Contaminated." I get that. I read that. I knew that however That little ring at the bottom of the side of dust I didn't consider Contamination so I simply took a blower, blew it off and buy my Drug my queen mattress back into my house. I will keep it a while longer until I find something somewhere else. I will be returning the mattress that was delivered today because that is not what I paid for, A mattress and a mattress to be hauled off. Thanks for nothing Costco.

Order placed included cost of two day delivery. After almost a week, order still not shipped. Cannot email Costco, so called. Customer service agreed that it had not been shipped, but had no answer or fix. Asked that the order be cancelled since it was not delivered in two days, and in fact had not been shipped. I was told that it was being cancelled. Not only was it not cancelled, it still is listed as order placed, but still not shipped. Have had several orders delivered late, but this is ridiculous. Have had no problems with Sam’s Club. Surprisingly, delivered on time.

Purchased 2 gift cards online. They processed payment and cancelled order. Rude customer support told me I used prepaid visa and it was my fault. No cards and they took $300 from me. Wow. Canceling membership after 10 years.

We have been loyal Costco members, up until we purchased a new fridge. We bought it from Costco because they always have great customer service, however it seems things have changed. Our fridge was installed by who we thought was Costco, and it wasn't until 1.5 months later that we realized a bad waterline connection and slow leak had flooded our adjacent room. We reached out to Costco and we were sent to the logistics contractor, who sent us to the delivery contractor, who refused to pay for any damages. We are now 4 months into an insurance claim with no end in sight. There is no ownership from Costco in this matter and their contractors are no better. We would have been better off going with a local company who stands behind their workmanship.

I saw a product I wanted to return to the store and purchase. Cost increased by $4 per item which is 35% increase. Mgt was more interested in goofing off than helping. They shook their heads as they refused to honor the previous price. Quite rude IMO. Time to shop elsewhere.

I went to get the hot dog and coke deal. Isn’t that a great price! My husband also wanted a pizza. The guy who made the pizza gave us cups but made me wait for 50 other people to get their order! I counted. The nice lady working was trying her best but that tall guy who I think is the manager is horrible! I now want to close my Costco account.

I signed up as an Executive Member at Costco and applied for the Citi Card. The card never came to my home. I went to the Costco store in Green Bay, WI for assistance. I met with Georgia who proceeded to make it her life's mission to fix the problem. Not only did she contact Citi Bank to secure my card, she contacted me two days later informing the card is "on the way!" This is how customer service should work. Thank you Georgia!

I bought a HP envy x360 laptop from Costco.ca one year and 10 months ago, now the hinge holder suddenly broken when I try close the lid, then I contact Costco immediately and they give their service provider's phone. Ask me contact them directly, that company name is Asurion, I tried go back and forth with this company for a whole week, they didn't do anything, just gave all kind of excuses on the files say information not correct, finally I called them and correct all things with them, then finally they said the damage not covered by the warranty, then I go back ask Costco, Costco give HP phone number, ask call HP, but when I call HP, they said the warranty is only one year, so I go back to Costco again, this time they said it is not covered by their 2 year warranty,

Updated on 05/14/2023: So I have already written about Costco Appliances. They were coming 4th time today and still didn't deliver it. It is for my rental properties. I am still waiting and hoping it to go through 5th time.

I love the Costco store but their concierge service is terrible and it started six months after I bought the TV. The TV had a little back dot on the screen. I then called the local store and was told that it was out of the 90-day window. I thought ok, the local store can't help, let's go to the concierge and get some help. A few weeks go by and I take several pictures and email the team and then get a, "No can help you sir." I then ask them, "Now what," and they responded that I have to call the Allstate warranty department. I think, "Ok let's see what they can do."

Team arrived later than the time window I was given, with zero communication. One was obviously having a bad day and did not try to hide it. They took my front door off then when they reattached it, the deadbolt would not lock. They left garbage behind. And when I reminded him to level the fridge, he told me I needed to do that myself! He also did not show me anything about the fridge...He told me to read the manual. Very disappointed in the whole experience.

Price of furniture bought 5 days ago dropped from $999.99 to $599.99. I asked for price adjustment, supervisor in store referred me to take the picture of new price and go to returns. Supervisor in returns looked down on me and said no. When I threatened to return the furniture, she then allowed only $200. If I had the time, I’ll still return the furniture. I bet if I was **, she will not size me down and refuse.

Don’t ever shop here ever again! Worst experience ever! Customer service was terrible. Corporate didn’t help with anything. Bought $4k worth of kitchen appliances and they just dropped off the items and left them in the box! Lol.

Costco Wholesale at 7000 Auburn Blvd, Citrus Heights, CA 95621. Costco needs to train its employees how to take their customers better. Today, I shopped this Costco, and I was on my way out of the store, there were two lines; I stayed on the left line, and suddenly, one customer ahead of me did not pay for his pack of water, and a checkout lady and a manager still deal with this customer, they did not take him out the way and take care the customers behind. Therefore, I changed my line to the right line to hand my receipt over to another lady on the right who checked our receipts; suddenly, she raised her voice and said, "you cut my customer's line to make it slow for them" and "I help you this time, but next time you have to stay your line." I said, "they are still taking care of that customer issue, and that line did not move, you see." She said, "it doesn't matter; you have to stay your line."

Unfortunately, after my purchase, I was out of country for family medical emergency. After I unwrapped my laptop, I completed windows 11 setup. Later sometime, I restarted my laptop to login and realized laptop screen was not working. I returned back US on march 1st week, then I contacted Costco for help. They couldn't solve and forwarded to MSI. MSI asked me to send my laptop for repair. I was really disappointed with COSTCO that 90 days returns policy doesn't have options for people like me who is out of country during the 90 days period. I was really heartbroken and disappointed with Costco on my brand new laptop. Now I have a feel of using refurbished laptop.

DO NOT understand any circumstance purchase an appliance from Costco unless you have hours or weeks to deal the resulting problems and, at the end of the day, get nowhere. Purchased a $3,000 refrigerator from Costco. The delivery company was in

Absolutely awful customer service and membership structure. I shared an account with a former roommate, paid for an executive upgrade, and was summarily removed without any contact or explanation. Customer support was awful, blamed me for not being the primary account holder - which I wasn't made aware doing the sign up process - and didn't really care or try to find a solution. Such a bummer since I like the selection and used to spend thousands of dollars a year at Costco.

It's needless to say that inflation has been raging across Canada. I find that the higher the prices go, the saving room by shopping at Costco narrows. Costco jacks up the price tags on the essentials, Staples and the basic basket of goods much more aggressively than other big box stores. The price of boneless chicken has doubled in 2 months. I usually shop in my local warehouse every 2 weeks and see prices increased by 10-20% during every and each visit. It's obvious that Costco is taking advantage of the inflation and engaging in price gouging.

Costco revised return policy to 90 days on appliances, not renewing membership as fridge broke after 90 days, tech advised to junk it, out hundreds of dollars, unacceptable as we spend an insane amount of money there.

Decided to try ready-to-heat Ruprecht Fully Cooked Irish Stew. After following instructions, the meal came out a cold, greasy, fat-containing soup. After cutting bag open, the gravy poured out with the ingredients still in bag. Wise to skip this item offering.

We are super upset! We went to one Costco location to buy sofas, they ran out one of them and direct us to 42 Overlea Blvd. The next day we drove 45 mins to this location, and has been told that sofa was out of stock, because they hold it for other members. I called before I came to the store and also asked staffs from the first location we went: if we can pre-hold, but they all said no to me. Also, we need to pick up right after we buy it. So we arranged truck and go, guess what. This location hold it for other customers. This is not fair that what they do is so different for customers. I think their management team did not follow by rules and was not well trained. We were about to buy 4 sofas, but since were treated like that, bye-bye Costco. Horrible Horrible experience!

Went in to a Costco store to learn (and view) about the latest TVs in the market. A very knowledgeable representative took the time to explain the various options for TV screens and, base on our specific wish list and budget recommended a Sony model that just happened to be in stock (both at the store and online). Given the large size (would not fit in my SUV) the rep recommended instead we purchase the unit online which got us a free delivery, plus optional installation. We gladly did so, right there and then (in the store, with his assistance) using the APP, and went home happy awaiting instructions on its delivery.

I called Costco.com customer service. Spoke to a rep. Everything was going fine. She told me she would check on my question. After wasting 25 minutes of my time she disconnected the call. After this experience I think I am going to cancel my membership. I would not want to order something and have a problem and have this to deal with.

Beware on large item purchases. Did twice and both times after taking the money from our account, a month or longer after, they cancelled order, did a refund, and had to reorder. One was a computer, the other was a gazebo. Still haven't received and they have had our money for 5 weeks. Just talked to customer service (3rd time). Suppose to be here tomorrow.... right!

I ordered groceries from Costco Jan. 29, 2023, the order was delivered. The price was $217.00 including a $10.00 tip. Today when looking at my credit card I was charged $250.00, I called Costco and they told me to call Instacart, I did and was told that was the fee for having Instacart delivery. Nowhere on the Costco site does it say there is an Instacart fee. Instacart call was very difficult to understand the person I spoke to, I think he said this charge will be removed in 7-10 days! Costco needs to let people know there will be an extra $33.00 charge for delivery. My last order was the exact price that was on my delivery order. This is no way to do business.

Day by day Costco is getting greedy. I go to Costco to buy Name brands at right price not Kirkland. Many name brand things which I like to buy I getting replaced by Kirkland **. They can carry their brands but not at the cost of discontinuing the established brands. Very recently I see Kirkland canned whipped cream replaced from Land O Lake brand which is an excellent brand. There are many other examples. I be a suggestion for Costco. Change Your company Name to Kirkco. This whole thing is disgusting.

I purchased a refrigerator from Costco.com in December 2022 for my unit in San Diego, CA. Costco.com called me to coordinate the delivery. Costoco.com coordinator the delivery team will call me half an hour before before the delivery since this is Costco's policy. I received a automatic voice call from Costco logistic team to advise me the delivery time the night before the delivery. I took a day off and drove from LA to San Diego to wait for the delivery. Costco Logistic delivery team didn't call half an hour in advance as per their policy. Costco Logistic delivery did not even show up. Costco Logistic delivery team called me to left me a voicemail to reschedule the delivery. On the second day, I called to reschedule the delivery.

After a long outing with the family and completing over 300$ in groceries I realized I forgot my Costco card and somehow I forgot all my I.D. at HOME in another pants, unabe to purchase much-needed groceries! I shamefully asked the patron in front of me if she could let me be a guest on her card only to be denied. Thankfully the supervisor Tamara at Costco in Etobicoke saw what was happening and was able to get me a temporary card with the help of Novolette. They were both exceptionally pleasant and professional even keeping my wife and baby entertained while I made them wait for me to sort out my own mess.

I ordered a computer on Black Friday through Costco.com. A week later I received the shipping box EMPTY. No computer in the box. I immediately called customer service. They explained to me that the situation would have to be “investigated” and that I would receive the next steps as to what I needed to do in 24 to 48 hours. I asked to speak to a supervisor because I was so upset that I was out $1200 with nothing to show for it knowing very well that nobody cares that I didn’t receive my computer. The supervisor told me that I needed to file a police report in order to expedite my refund even though the shipping box had no evidence of tampering. I was treated suspiciously on the phone by the supervisor and I was outraged.

I purchased a washer and drier combo, not even the one we wanted but that one was on backorder. So we purchased this one. I stated delivery date of December 10th, today is that day and nothing so I called after a few minutes they came back and said, "Sorry. Backed ordered. It will be ready for delivery January 30th." I explained all above to them and never received an email or call telling me of the delay so I'm at home waiting for my washer and drier. They said it can be cancelled but I explained about the Black Friday specials and this does nothing for the situation unless they are willing to honor the same discount but they said no. I order plenty from Costco and usually all is good but now on an item that is needed they dropped the ball. Cautionary tale, don't trust anything, call on everything especially Costco as they show to have poor follow through or followup.

I learned my lesson to not buy appliances from Costco. I purchased a dishwasher from Costco on 11/24. I was given a delivery date on 12/1 and install on 12/2. Delivery was 7 hours after time I was given with zero notice. Install company notified me morning of scheduled day that the installation date was being delayed one week due to a high number of orders. I called their customer service line and was offered $50 or I needed to find a plumber to complete the install. I had to make a decision on the spot and they didn't care about the lost time and inconvenience of me having to hire my own plumber to complete the install. Again, installation was to be included in the price. I was treated like a number and not a member! Buyer beware!

My last two on-line purchases account for over $3400 but COSTCO has yet to resolve the problems with both purchases. The first was a little over $700 and was only missing a $2 adapter to get the device to work. I called the manufacturer but they told me to call Costco, who after a month now has not been able to get the $2 part so my only option was to go to the trouble of returning the product.

First off, I love my Costco Warehouse and this review is of my experience in Edmonton with purchase of countertops. They use 3rd party contractors and in my case FloForm countertops, who are the most unprofessional people I have ever dealt with. I have a quote with an itemized list without prices and just a total at the bottom, and my Costco contract is a carbonized form with out to date contact info and a summary of what is being done and a total amount. Had a very hard time tracking down someone to talk to at Costco Installation as I called their phone number and was told that my concerns would be passed to a manager and they would get back to me, but no one ever did.

No matter issues big companies never care about small or 1 customer. If anyone has ever had an issue please contact me MORE. Get way farther. I just keep having bad experiences and no one ever cares. They laugh it off.

On 15 June 2021, my son gave me a 55" Hisense TV which he bought from Costco on that same day and paid for extended guarantee. The TV stopped working on 5 October 2022 and a complaint was filed with Costco (complaint no. **). On a telephone conversation on the 6th of October 2022, Costco promised to sent their technician to check, and he came the following day. He declared that the TV could not be repaired and submitted his report on the same day to Costco. Since then, this is how Costco has been dribbling me:

I ordered a dishwasher on-line. The on-line info said I would need a deliery appointment and an installation appointment. I was told I would be contacted by the installation company to set an appointment. The information implied that installation could take place the day of delivery. The dishwasher was delivered this morning, but I had not heard from the installation company (Transmotion Inc.) so I called them. They told me the soonest they could install it was 9 days from now because they "don't have anyone in my area right now." I'm very disappointed with this poor service. We'll have 9 days with a large box blocking the kitchen and no working dishwasher.

Terrible Experience. Wasted my time. I wanted to order a dishwasher. Costco requests that you purchase a membership in order to place an order which I did. I paid $66. The payment was approved and processed. I then purchased the DW. Was waiting for delivery. I received an email instead telling me that my order was declined. Called... placed on hold for an hour... transferred...on hold for 32 min... agent told me that my billing address does not match the delivery address. Ridiculous. I used the same credit card for the membership which was approved. I called my bank and asked them to approve the amount. Bank said that they have no idea what is Costco's problem. Apparently, the Dishwasher was not in stock and they came up with rubbish. I finally ordered from Kitchenaid. Just wasted my time. This place is for people who have plenty of time to go to the locations. I don't.

I really thought better of Costco and when I saw we had to wait 4 weeks for delivery of a washer and dryer, I accepted it. Finally the day is tomorrow, Tue Oct 4 and we got a call this morning confirming. Good I rest easy. Then just now at 6pm I get a text saying "confirmed for Friday Oct 7". WHAT??? I call the number... no answer of course and I leave a message. Scramble to find my Costco order confirmation and call that number. First agent, puts me on a hold to figure it out and then 10 min later never comes back but another agent does. "The delivery didn't come in Saturday as it was supposed to so it's now Friday" THEN WHY ARE YOU JUST NOW TELLING ME?? Since I will be out of town and no one else will be here Friday, guess what: next available is in another 2 weeks. WHAT A JOKE! order elsewhere.

COSTCO promote Or sale LENNOX product and installation by its dealers with 10-15% of rebate but customers are end up with poor workmanship of installer/dealer of products. Executive customer assume the COSTCO quality for the big ticket purchase but its an illusion. Poor quality/workmanship cause hardship and more money than % of rebate offered by COSTCO. There is no way you may complaint COSTCO for their did to customer and same time installer exploit you to keep paying for getting things work. It clearly a case of COSTCO earn from dealer and sold customer to suffer with bad product/workmanship.

Do Not Buy LG TV. We bought LG75UM8070 $1100.00 TV, 10 months after, the 2-year Costco warranty was up. Backlights went bad. It is a known problem with LG TVs. Contacted LG, they said, "Out of warranty, sorry."

I wanted to amend my last review of Vizio technical support. After many days of going over and over the same instructions to get updates I finally have a working television. My frustration was not mine alone as many Vizio customers were having the same issue. I wanted to say that the final support I received was excellent and I apologized for my frustrated attitude. Had my television not worked after their "once in a million update glitch" the possibility of replacing my television would have been done. Thanks T.

Why would Costco charge customers for membership in advance to purchase from Costco? All the groceries business don’t charge customer to buy from their business or taking customers' money in advance for membership, it’s like you want to buy from my business (Costco) you have to have a membership and you pay your money in advance. That’s ridiculous people. Wake up. Costco it’s not cheaper than other groceries business and the quality of Costco products it’s very cheap. People are going for the name not the quality of the products. Since the pandemic Costco has increased each items in his warehouse. $4-10 in foods. That’s not counting the rest of the products, so where are the people saving? Paying in advance for membership, which we can have a free Credit Card and collect points as Costco’s points, many Banks offering credit card on purchase you receive points.

A good company that cannot resolve problems of their own Costco has always been a company that I shop and love to respect but until recently back in May 2022, I purchased a 75 inch LG TV that was delivered to my door. Upon installing it myself, I have discovered the screen was chipped and the screen was damaged. The very next day I contacted Costco Customer Service and they said they will deliver a new one to me. However, it takes 2.5 weeks before my new TV was delivered. But then, the second New LG TV was also chipped and damaged. Both 75 inch piece of junk were sitting in my home for nearly a month, until I decided to call a junk collectable company to collect it. I have proof and photos of the damages on both TV and it costed extra me CAD$400 from my own pocket to pay the disposal company to get rid of the junks.

I quoted their preferred auto insurance provider and got a 40% higher quote than Progressive, Geico and National (Allstate). You should double check these people because they are making you look bad. Are you only in it for the money or do you want to keep your good name?

Went to Costco for 4 new tire installation (paid $576.12 for tires, installation, tire disposal and tax). After a few minutes, the technician called and told me there is a problem on my lug nuts and said they need to replace all the lug nuts. I didn't think it is necessary but I agreed just to get it done. I paid extra $39.60 for the lug nuts. When it was done, they handed me the key and was excited to see what the tires look like. To my surprise, it was so messy. Full of white stuff like a kid played white paint on it. Then I noticed one of the wheel emblem is missing and found a broken one inside the car on a Ziploc bag. Lastly, the odometer showing on the invoice is wrong. They put 147808 instead of 174808.

Have you ever ordered an item from Costco online then get an email "sorry your order has been cancelled" with possible reasons like address or credit card? It has taken me 6 months to get Costco to tell me why. The first item was ear buds cancelled in February. My husband blew it off. Then ordered a modem a month later. Cancelled with address or credit card issue inside the email. But we were ordering other items that were being delivered on the same card. So I called OnLine Customer Service. They had no clue. Told them I want a manager. He was clueless. Told me to try again and he would watch it. Called me back. Said he was clueless but would research. Called back and said he researched my account. Said we are blocked from dept 24 appliances. Told him they just installed an LG dishwasher. He told me Loss and Prevention would send me a letter with details.

I signed up online and they apparently changed their process to not cancel memberships online. Huge red flag. I used to love Costco but this experience was a huge turn off. They will never see my dime again.

I am a woman who was going to shop at Costco and I brought my dog with me. I thought it was ok because I saw a man with his dog there too. The man walked in with his dog and the greeter didn’t bat an eye. But when I tried to walk in he pointed to a sign that said no dogs. I asked him then why did that other man go in with his dog? He told me not to get snappy. I will definitely switch to Sam's Club. Bye bye Costco. I’m on my way to canceling my membership.

I bought a laptop with a 2-year extended warranty at Costco, and suddenly the screen failed. There are no obvious cracks on the screen. Costco denied the warranty claim stating the causes were "unknown" therefore the claim was denied. I have been a customer of Costco for over 10 years. I will never buy a single item again, and I encourage everyone not to buy items at Costco because their warranty sucks. If the failure is for unknown reasons, then they should honor the warranty and fix it. I have spent tens of thousands of dollars in Costco over the years, and for me is unreal they won't pay for a $250 repair. I am going to Sam's Club instead.

I had a cashier tell me that my elderly mother could not purchase food on her food stamp card while shopping there. After calling the store at 1201 N loop 1604 east, San Antonio, TX 78232. The front line manager named ** was very rude to me about a member of my household using food stamps. Not only does this feel like income discrimination but the level of rude service received makes me wonder how these people even have jobs to belittle those who are forced to live off government assistance. If you don’t want to honour food stamps just don’t even accept them to begin with. Thanks for the de humanising experience.

It is no star for Costco.com online. Terrible customer service. I ordered a TV via costco.com online. They canceled my first order with show any good reason. I called them couple times & none knew about the reason. Everyone said something. Again I ordered another one & I called them again to verify everything is ok but they told me that their system could not verify my new home address & they can not delivered.

Ordered a 11¼ x 8¾ Hardcover photo book from the Costco Photo Center just recently. I have been designing photo books at Costco since 2012 & never had any issues with the quality. But this time the book came with very poor quality photo paper which was very thin, lightweight & off white compared to past photo books that I have ordered. The Binding was poor, the hardcover was very flimsy, the front & back inside paper was like regular black construction paper. I called the customer service, talked to the Supervisor but was told that the quality of paper will be the same even if they resend me another book. There is no mention of the description of the paper on the website when one orders the book. Maybe the vendor they use may have changed ever since they shut their photo departments completely. Overall poor quality of the Photobook.

Costco is not responsive and I paid for grill and not responsive and is blaming 3rd party and not have alternative plans.. Costco is one of the worst. Only think about money and not worry about consumers, Costco will fall down for sure if this continue. That's my tracking ID. Please deliver asap. More than a month and not received it. **. Be responsible.

On Friday, May 27th I was online looking at BBQ's. A Napoleon Brand, it was 1249. I thought when that goes on sale I will buy it. Saturday, May 28th my wife gets an email 20% of all online purchases. I thought great, I'll go online and order that BBQ. Lo and behold it was gone. I thought oh well. So Monday after the sale was over I go online again. And lo and behold the BBQ was back. Costco is sneaky and its advertising practices leave a lot to be desired.

Ordered Costco washer and dryer and fridge. They have worst delivery. They will give delivery window. They will not stick to the window. They will call you 2 minutes before they are there after delivery window. They will deliver damaged product. They did! They will damage your property while delivering and not fix it! They damaged my entry door to get refrigerator in the home. They will offer compensation for mess - that is puny. Try dealing with customer service which is 1 hour to get to someone to speak to it. Most customer rep are nice to speak to but they cannot much other than provide lip service. Sorry to have shopped for appliances with Costco. IT IS HORRIBLE. And I pay to shop at Costco. The membership ends here.

I have ordered laptop through Costco app and got discount around 200$. However, today I got an email by mentioning cancelled my order with no reason. I have used Costco credit card and I used my address which is card address to order the laptop. Today morning I tried to reorder and now price is went up. I think they cancel my order because of price change. I am not trusting Costco online again if they are cheating like this.

I’ve had 3 delivery dates - the last one is over a week past the estimate I was told when I placed the order. Not a shortage issue. I was told the washer is at the warehouse they keep forgetting to put on the truck. Now both the GE 3rd party delivery & Costco customer service no longer return calls.

They contacted me and professionally solved the problem.

On 5/1/22 I was in Costco and decided to put a cake order in for a 50th wedding anniversary. The process is sad. You just put your order form in the box and hope for the best. I filled out the form placed it the box. Called on 05/06/22 to confirm the order and was told by a costco employee that the bakery was all the way in the back and they didn't feel like walking back there, but they have my order or at least he thought they did I explained that was unacceptable to think on something he did not know for sure. To add insult to injury he hung up the phone and wouldn't answer I had to use my husband phone to call then someone answered. Anthony answered and explained the process of ordering a cake. Very disappointed. I hope my cake is there on Sunday or I will be send a review to the president of the company, and my social media. Not a threat but a promise. I am so sick of spending my hard earn money and being treated like poop.

I am a 69 years old man with white hair, but the casher think that I am as a young as 21 years man. He told me to scan the goods by myself and then walk away. So I have to bring the heavy stuffs such as milk, chicken broth... etc on top of the counter and scan them. I am wondering what are the cashers for?

I shop at Costco in Reno. I resent it every time I go. Besides the horrible overcrowded parking, the customer service cashiers and "exit handlers" are 98% of the time rude, cold & never ever professional or nice!! I very rarely receive a look to even acknowledge my existence let alone "Hello" or "How are you?" "Did you find what you needed today?" Nothing but impatience, the cashiers get short with me easily & only care about getting their money & selling me an upgrade on membership. It's just an unpleasant chore every time I go. Customer service is basically the worst in Reno! Poorly managed business not to appreciate simple old-fashioned customer service guarantees happy returning customers. If it wasn't for the few things I can't find anywhere else for less, I would cut my membership up yesterday.

We ordered a mattress at Costco.com. After waiting a week for delivery and set up, the mattress turned out to be a full instead of a queen. The delivery crew were kind and professional; however, they took my old mattress and set up new mattress stating that Costco would exchange with the correct mattress. They asked me to call customer service and left with our old mattress. The representative on the phone informed me that the mattress I ordered was not available in a queen and that they do not do exchanges. I was instructed to start a return process in which they would pick up the full size mattress in one week and they would process the refund in "3-5 business days". I was then told that I would have to initiate a new mattress order. They would NOT honor the sale price of the new mattress from the week before.

Ordered IN Stock Patio set that was Fully paid for and completely mishandled by creating multiple orders for same merchandise and Complete Lack of Customer Service/Information/Followup regarding WHERE WHO WHY HOW my order is - Have been left Completely on my own to figure it out. No one Knows Anything or Follows up. I have contacted shipper who gives me a Two Month Window however, maintains Information isn’t Certain. Showing A double shipment of same order. Costco never knows anything or follows up - Furniture company never replies to my emails/VM and Shipper confused by ALL the Above as Am I.

I orderd Nova Foam 14" from Costco, I received an open box but didn't think much of it, but when opened mattress found out it was a USED one but re packaged, I tried to complain but Costco will not receive my email, they gave a full refund so I ordered same mattress again thinking first time was a mistake but they shipped the same beat up boxes again and I refused to take delivery. This's not the way to treat a customer, shame on you Costco

Metropolitan Warehouse & Delivery is the worst delivery service I've ever experienced in my entire life! My new life's goal is to post this information all over the internet in the hopes that no one ever has to deal with this company. The first crew that came to deliver the bedroom set damaged the dresser and one of the drawers in the chest. I’m not talking about small damage. They split the piece of wood on the lower front section of the dresser beyond repair and the bottom of one drawer in the chest was completely broken in half. These are things they likely knew they did but were in such a hurry to get back on the road they didn’t seem to care. Before they left I inspected the furniture and found the broken drawer so they took that piece of furniture with them when they left. Unfortunately, I didn’t notice the cracked wood on the dresser until 5 minutes after they left. I called to ask them to come back and pick it up but they refused.

They sold a damaged Dell laptop and I tried to return after opening the laptop. But they are saying they will not take it as it is damaged. They are giving suggestions like go to dell service center and repair it there

I'm baffled. I ordered the pack of 48 ramen noodles at Costco not too long ago for less than $9 and I have been looking for it there. They kept saying out of stock. However I really needed for my kids, I ended searching elsewhere and I found at eBay for $23, which compared the outrage prices out so I got there. The order came in a box that said Costco and I said to myself but i my Costco already which one is that one? And it was the noodles that I bought from eBay which was more than double the price. I'm in disbelief just because I trusted Costco but to do his customers duty like that, I'm really turn off. I don't believe Costco will do this.

They measured the door and said it's way too narrow for delivery so they will check the new fridge on truck. In meantime I took off the door and those guys fled the scene. Now I got no door & no fridge.

They will just ask you to fill a police report. They are not responsible for making sure you actually get your package. Don’t order Costco online. If you don’t get it, you lose it. They will not find out what happened with your package.

Costco denies any problem. This is why the Stealing comes into play. I have proof of their online problems. I sign into my account. Make my purchases. Payment is typed in with a card number, name, expiration date, etc. This card number was not used for payment. Instead they pulled up an old account that has not been used for a very long time. Keep in mind that I have made purchases with Costco online with a different Card Number and it has successfully gone thru their system. Two purchases back from November 2021 also was put on the same card they had on file that had not been used for a very long time. You may say that is why they have your card on file to use. But when I am signed in and go to payment information and type in my information it goes thru on the card I used. It does not default to the card on file, that has been there for a very long time. I have the proof and Costco is not interested.

If I could give them ZERO stars I would. They do not deserve the one star I had to give them to write this review. Here is the absolutely ridiculous scenario. I originally placed an order on 26 December2021. The item was somehow delivered somewhere in the state of New York on 11 January 2022. Well, this was the first epic fail for Costco.com primarily because I live in ALASKA. Not very smart at all! I contacted Costco on 13 January 2022 about this order. I was assured by the customer service person that the order would redone, the item would be expedited and that the item would arrive by the original scheduled delivery date. Then it took until 19 January 2022 to get an email confirming the new order. Then an email on 20 January that the item was shipped. However, the tracking information provided was never trackable. The promised delivery date came and went with no package from Costco.

This company just joke. They renew the membership not like they saying every year but every 10 months, so sad! Even though they are charging for membership without your knowledge when you are paying for purchases.

Caution! When trying to purchase online from Costco--they can automatically cancel your order, and put a hold your funds with ETA to do so! I had entered my credit card info. correctly as it appeared on my card, with the correct pin etc. (I confirmed this with my bank), but when I entered the name in the Bill-to address, did not match EXACTLY with the card (i.e. Sandra vs. Sandy). Therefore, their order system automatically cancelled my order and then put a hold on the funds at my bank until they get around to releasing them. A simple error trap routine in their online order system would prevent this and/or highlight the difference (if required). BTW, other major online retailers (you know who...) do not require they match exactly or seem to have no problem handling it.

A company I ordered from uses your logo and email Costco@gmail.com. I believe it's a fake site but your logo appears on their web page. They offer products at great discounted prices. However I never received the product l ordered or response to my email.

I went at 9:30 to order a pizza. First person in line. The kid said it would be more than 45 minutes because a big order had come in for 50 pizza. I said I am here now and your short staffed has nothing to do with me. Can’t you put my pizza in now. They were rude and not helpful, I am a Costco business card holder since 1988. I won’t ever order at the food court again!

Called Customer Service Line (800-774-2678) to report/resolve paying twice for membership renewal. I had to walk the agent through my account transactions even though she kept putting me on long holds to review what was in my account record summary. The agent couldn't (or didn't know how) verify both my banking transactions to Costco (1 on-line, 1 at in-person-checkout) and ultimately told me that I would to drive to Costco, stand in line at Customer Service counter, and dispute my double-payment issue with a warehouse person. Unbelievable service incompetence with this store.

COSTCO DOES NOT CARE ABOUT THE SAFETY OF SENIORS OR THE IMMUNOCOMPROMISED. E-mail sent by me to Costco: I am disabled and I am immunocompromised. I wrote yesterday to express my concerns with an upcoming appliance delivery through Metro to Home. I requested that for my safety the delivery personnel be fully vaccinated. Metro to Home refused to comply and Costco refused to take responsibility. Costco has the absolute power to demand that subcontractors ask their employees their vaccination status, and if refused, find another company who is willing to respect the health and safety of Costco's customers.

Costco in Orange Park FL damaged my rims while installing tires on my Jeep Grand Cherokee. When I went inside to ask about the damage I was immediately yelled at by a technician saying they didn't do it and that I was absurd to think they caused any damage. Their insurance was even worse to deal with. Charity was difficult to get a hold of, never answered messages, and was rude every time we spoke. This is THE worst company I have ever dealt with and I will never do business with them or any of their subsidiaries again and I advise everyone else of the same.

While eating my first of 6 everything bagels I got a piece of plastic that lodged into my gum. Very unpleasant. I sent pictures to the manager. He investigated the bakery and said there is nothing similar in the bakery. Not from here. Sent pictures and the actual piece to the Bakery that supplies Costco with the par-baked bagels. Fiery Foods in Ontario. They said the same. Well it got baked into the bagel somehow!. After a closer look at it it looks very similar to a piece of a plastic from a water bottle lid. I have pictures to compare. I was told by the manager that I could return the remaining bagels for a refund. Wow that's it? As if I would even think of eating the rest of bagels that possibly have more pieces inside them. No compensation for bringing this to their attention. Has anyone else found plastic in their bagels from Costco?

On December 8, 2021, I had four new tires installed that I had purchased on line and had delivered to the Costco Peachtree City, Ga store. These were for an older classic car that wasn't quite roadworthy yet, so I brought only the wheels to have the tires mounted and balanced. They completed the service and put them in the back of my truck. When I got home, I noticed that the weights were 'stick-ons' and not the 'tap on' leaded ones. So far, no problem.

I ordered a refrigerator online from Costco on Nov 26. It was scheduled to be delivered on Nov 30. Quick availability was the sole reason for my order to Costco. As per company process, I was supposed to receive communication a day prior regarding my delivery and timing. I did not receive any of these. At 944 am on Nov 30, got a call from Costco delivery driver informing me that they will be arriving in 5 minutes! And asking me to ensure that my driveway is absolutely clean and "Salt sprayed" otherwise they would return the delivery. I rushed out with my shovel to clean up snow. Within 2 minutes of calling, Costco truck arrived at my doorstep. I told driver to wait few minutes till I clean up all the snow.

Had an appliance delivery of refrigerator, dishwasher and range. Delivery staff are supposed to do basic installation and haul my previous appliances. Delivery guys started with the excuse of my plants in the entrance they did not want to ruin them. I told them not to worry they will regrow. When they came in they did not want to haul my appliance, told them not to worry about them, then they were allergic to cats and did not want to deliver. Finally they left it at my door with no installation. They are horrible. We never buy any appliance or any services from Costco. When membership is over will go back to Sams.

I've been to the Costco Hearing Aid Center several times with the same complaint over and over now they tell me it's too late to get any kind of a refund. So today I went to Sam's Club and I'd only one tuning. I'm much more happier.

After being a customer for over 14 years you would think that Costco would be willing to go the extra mile for a customer. Purchased a Tv and was supposed to get a $300 cash card. That was in August. I called in October to ask about it and noticed they were now offering a $500 cash card for the same Tv at the same price. I spent 30 min with customer service and after speaking with the guy and asking him do they could honor the new promotion he said he was able to get it pushed through. So here I am waiting for my cash card since I am trying to buy a new couch from Costco and I still haven’t seen it.

I have been buying Costco bacon for years. Lately when I get it home and open the packages the pieces are cut so thin they don't even stay together. Today I made some and there was 2 ozs of fat that weren't even attached but on the side of the bacon. I hate to pay higher prices but I want whole pieces not parts.

Doesn’t taste like plastic. But when I ate halfway through I had a piece of plastic inside of the chicken bake. Well I hope it’s plastic and not something else. It’s about 1 1/2 inches long and clear.

Okay where should I begin. I remember some videos circling around Costco selling salmon with worms. I honestly thought Costco would have inspected their seafood after this incident but I was a victim. I decided to get the Coho salmon since it was not farmed. I get home start prepping it and as I started brushing olive oil I noticed something moving! It was a transparent long worm. Yes!! A worm, I kept looking at the salmon and noticed another one. I called Costco and told me to bring the tag and they would give me a refund. I went the next day, took it back, got my refund. The point is not that I got my refund but why is COSTCO selling fish with worms! Please BEWARE! Examine your fish before you eat it. Costco should seriously inspect their fish before selling them. Never again will I purchase any type of raw fish there. BEWARE OF WORMS IN THE FISH.

Appointment time for a simple tire rotation was made for Friday at 9 am. I was the first person before they even open the doors. Thinking that my car should be done at legible or take 1 hour so I can go back to work. And the time right now is 10:00 am and finally they pulled my car inside the garage. And the service representative at the tire center tells me that’s it’s a 2 hour wait from the time wait. Really so overall I’m waiting 3 hours for a tire rotation with an appointment. Also only one person working at the front lobby when they have 15 pictures of Michelin Certified Tire Technicians on the board. A lot of things are not right with this. Not happy at all. This is waste of time for me. The reason people make appointments is that they expected to be seen at that time. It’s not right very poor technicians that they have on site. For them being Certified and me waiting 3 hours being the first customer with an appointment.

I have attempted to use Costco online for appliances. Yes, you can save money, but the savings is NOT WORTH IT! We have rental properties. On 3 different houses, between purchases and replacements I have spent HOURS on the phone trying to sort each problem out. 100% of all appliance purchases and returns have been wrong and a nightmare to get resolved. Not to mention, time spent meeting the delivery team at the property, only to deny delivery because of damaged or wrong items, return visits for replacement items, etc., etc. I will NEVER purchase another appliance from Costco.

I would highly recommend looking elsewhere for large deliveries. Especially an appliance. We sat and waited for 13 hours after waiting a week for a fridge. No emails, no phone calls. The worst thing someone can say in customer service is “I understand”. They don’t understand. It’s patronizing. So we are canceling this order and probably canceling the membership.

I do not know what is going on. I have never had this problem before with any retailers but this has happened three times recently at Costco. I was paying with a check. They tell you to just sign it and their machine will fill it out. They are supposed to show you the filled out check so you can just quickly verify it is the same amount as what your receipt is. This is the third time recently that 1. Cashier would not show me my check after she ran it through the cash register. 2. Rolled her eyes over and over when I told her nicely I needed to see my check.

COSTCO- the absolute worst customer service I have ever had. I noticed today I had a $60 charge on my CC. I attempted to call the number listed on the charge but it was all automated "NO HUMANS PRESENT", then I attempted to fix this online again, I was stopped by a website that runs you in circles without offering a single answer to "HOW TO CANCEL MEMBERSHIP". So because I am a very patient person I tried to "CHAT" and after a 13-minute wait I was told to call the number that was all automated, but with a catch don't answer the questions and eventually it will get you to a human, 22 minutes later I'm still waiting. TERRIBLE-HORRIBLE-customer service... After 32 minutes of waiting on the phone, charges were removed BUT, I was not asked to complete a survey, HMmm I wonder why! Never again.

Do not buy a Groupon for Costco!!! This is a scam!!! They never sent me the 2 $40 credits that they claim they will give it to you. I called and they told me that the problem was that a credit card for renewal was missing. The customer service added my card and told me I would receive it in 6 weeks. Several months later I called again and the agent now said that I needed a Groupon promotion code. I read the groupon and it didn’t say anything about a promotion code only to add a credit card.

TO COSTCO.COM CONSUMERS. Please be ALARMED that when you order at Costco.com you are SERRUPTICIOUSLY and AUTOMATICALLY CHARGED for Shipping and Handling without you knowing it. Your order would indicate "shipping & handling included", but in REALITY Costco is adding $2.00 for EACH ITEM IN THE SAME ORDER. It is not a "one-time charge". At payment, your invoice indicates "$0.00" for shipping & handling which is VERY MISLEADING! Costco.com customers are being duped by EMBEDDING THE SHIPPING AND HANDLING CHARGES INTO THE PRICE OF EACH ITEM FOR WHICH CUSTOMERS ARE NOT AWARE!

I always have thought that Costco has the best customer service and support until My LG TV broke down. I called them and every time it took me between 30 minutes to an hour to connect to them. They had to contact another department and again I was on waiting for another 30 minutes. I called them about SEVEN times and waited for more than three weeks. The final result was none. My TV guarantee was useless and I had wasted my money to buy an additional three-year guarantee.

Several times contact Costco head office. I was laughed at and twisting me around for my membership, never gave me my credit points, they say they don't understand me, my address wrong, we send you again, just make fun of me as I am not native speaker. They issue credit, gift cards,

The Costco in Palm Desert, CA, is the worst one ever. Traffic is everywhere and car crashes sometimes happen in the parking lot. The workers are extremely rude and prejudice. One woman who is Hispanic with long black hair and a black jacket and a green shirt is mocking people's appearance and existence for no reason at near the door at around 2:36 PM. She might as well throw stuff at people while she's at it. Do NOT go to this Costco.

I've had numerous problems after my delivery of a refrigerator with customer service regarding scheduling another service call because the doors needed to be reversed, and the bottom front grill/kickplate was not included with delivery. The communication is awful. I've been rerouted to different representatives who can't provide a definite answer, and emails with the same. And, the service men were not obliging. There hasn't been a solution to my problem for over a week after delivery. I will not order another appliance online. The customer service is horrendous. Beware of purchasing a major appliance online through Costco or be prepared to have problems. You get what you pay for.... Sometimes it's worth it to pay more to avoid these problems.

Took 2 months to get my washer/dryer that was listed as a 7-10 day delivery on their website. Then when the day of the delivery finally came they contracted out the delivery to a 3rd party company without either asking or notifying me of such. I took the day off work for the item to be delivered. I'm a doctor and have a very busy schedule.

Very fast to order. Glasses arrived one week later. Fit fine. Lenses are clear and sharp. The frames are lite and look great. They are Oakley, so are modern in style. Look like sunglass frames. The staff were very helpful.

Purchased laptop online but was told by Costco it was "lost in delivery" so I cancelled the order and found exact same product for less with another retailer. Costco seems to be unable to process my refund. Their customer service is useless over the phone and online. They are a joke, I'd be embarrassed to work there.

Recently bought all new appliances for my house. Washer/dryer, stove, microwave and a fridge. And ever since we have got these we still continue to run into problems with the appliances. I have dealt with Costco and Samsung for two months about my washer machine. The washer should not be leaving water in the bleach container. Every time we call Costco they tell us nothing they can do and to call Samsung. Samsung continues to tell me mixed stories as well. The microwave works great however when we asked them to install it they installed not leveled to the cabinet above it. So now I have to figure out how to fix that.

Purchased a new television and when plugged in and set up it didn't work. I contacted Costco and was forwarded to their concierge department. They were professional and attempted to diagnose what was wrong. After numerous lengthy attempts and wasted time they handed me off to the manufacturer. They attempted to fix it and couldn't. Then sent a technician out to put a new main board in. That immediately didnt work. So they sent me a remanufactured used set. Instead of a brand new set. They were supposed to set the new set up but didn't. This set had a defect with the sound. I contacted the concierge department and told them that I wanted a new television. I spoke to an unbelievably rude and unprofessional person named Joseph. He was so unprofessional that I asked for the corporate offices but he gave me a hard time. My costco membership has just expired and I will not renew it. They lost a good customer!

Ordered appliances on-line. They missed the anticipated delivery date and customer service was unable to help. A dozen or so calls to customer service. Hours spent on hold. Promised return calls never came. On-line order tracking contained mostly information that did not apply to my account. Finally, a BBB complaint got a response from the "Executive Escalations" department. They talked a good game but did not help. I finally ordered a different appliance, not what I wanted, but two months after my initial order they were still projecting another month for delivery of a product that they recommended ordering because it was in stock. The new appliance was delivered in ten days. My advice is to order from Costco because they tend to have the best overall deal. If they miss the delivery date cancel and take your business elsewhere. They have no reliable delivery tracking system and their communication of order status is the worst I've seen.

The prices are fantastic and they take most insurances. The glasses come in on time with no problems! I purchase all of our glasses through Costco. They have name brand frames as well as Kirkland brand glasses and sunglasses.

The work product is good, however Costco now forces people to buy new frames when their prescriptions change - "too many older frames break when we remove old lenses." My reply is "Then you need to be more careful. We spent money for the glasses, we should get to be able to reuse the frames."

I have been a Costco customer for more than 20 years. In general, I like the Costco customer service and Costco employees’ attitude towards customers. However, on July 26, 2021, I experienced just an opposite treatment. I had terrible and unprofessional customer service with very bad attitude towards customers at Covington, WA Costco. I am a 67-year-old retiree was denied buying alcohol because I didn’t have ID with me. How is it possible not to see that I am older than 21 years? It looks to me that this Costco employees don’t have any common sense and try to abuse their position of power towards their clients.

Hardly any meat as the false picture on the wrapper & box indicates. An real scam product from a reputable Japanese manufacturer, Ajinomoto. Shame on Costco & Ajinomoto for producing & marketing a products like that.

Ordered amongst other items an "Intex Mega River Float" Chose green color. Upon checking out realized the system did not include said float. No way to include it I the already placed order. Called CS and I was asked to cancel the order and re order again. Did it but then the "float" was nowhere to be found. Apparently after calling again CS the Intex River Mega Float was nowhere in the system. I always buy from Amazon and it has never happened that an Item I am in the process of ordering "disappears from radar" as if I were crazy imagining an item not available.

Costco Logistics and Costco’s delivery company, Innovel Solutions, have provided us with nothing but the absolutely worst service I have ever experienced. Between a scheduled delivery that never arrived, zero communication from Costco, multiple calls to Costco resulting in at least 10 hours on hold, four orders placed for the same item because no one can seem to figure out if the shipments ever arrive at the distribution center or warehouse or if all of it has arrived (I've even been told it was help upon assembly, although nothing needed to be assembled), and it being more than 2.5 months since we paid for our original order! Costco Online has permanently lost our business! Zero stars!

Do not ever buy appliances from Costco. They are the worst and have borderline unethical business practices. First off one orders appliances and then the delivery date stipulated on your order is not the actual delivery date at one's home but apparently the delivery date at the warehouse. Looking at your order details as a consumer one expects the delivery date to be the date of delivery at your home. Once the delivery is at the warehouse now you can only schedule the delivery a week later at your home. How convenient for you Costco.

@Costco takes months to install a refrigerator. I am still waiting for them to come and install refrigerator (Costco boys left it in my garage) for than 20 days. Order Number: **. Not easy to get connected to Costco Logistics team. I have to wait at least 2 hours to talk to them. I have called more than 10 times about my refrigerator installation, still waiting!!! Failed to deliver refrigerator on time so, I ordered a new one but the delivery boys left it in my garage without installing. Fails again and again with their false promises. Every time they talk about compensation but not helping me with the refrigerator installation. @Costco failed to help me with the refrigerator installation. They scheduled 4 times but no one showed up. Wait! One time someone showed up to take the item back to the warehouse!!! It's opposite to what I was told. @Costco I was proud of Costco but not anymore. Anyone to help with my order: **

Price dropped $200 a week after I ordered this. Their website claims that they honor price adjustments, but they do not. I called them 8 times making requests for a price adjustment but they don't honor it.

I have been a member at Costco for 20 years. The last 4 years we did not receive our membership rewards (2%) which would in theory cover the cost of the membership. Last year we complained and they said it was being mailed to an incorrect address. It was corrected but too late for new checks to be issued. We took that in stride and hoped for a better day. Of course being busy people we were not waiting for the Costco rebate to come however today I went to shop and they wanted an additional $180 (for a $120 membership). The solution was to wait in a 30 person deep line or go online to customer service which I did. More run around and eventually told to go back to the store and deal with the customer service.

I have been Costco Prime member for 7 years and visited Costco almost every weekend. Costco is really good as long you don't encounter any problem wit their customer service. But if you get into any issue resolving it will take months and you will find their customer support is horrible and takes hours to resolve simple issue. I bought a laptop assuming they have 2+2 year warranty, but when laptop failed in 13 months I figured out they will just deny the warranty claim by blaming power surge and you really can't do anything. So here is my another suggestion, avoid Costco for day today needs as when you enter Costco for milk you end up spending $100 bugs as they are designed to spend you many unwanted low quality products.

GE JS645FL5DS Range is perfect. Simmering without boiling works well for making bone broth (overnight). Range heats quickly to correct temperature. Easy to clean cook top. We have used it daily for 3 months with no issues. Previously had Samsung Gas range that was awful. Ordered online through Costco. Super easy order and delivery/ installation! Matte black has a nice look that goes well with our other stainless steel appliances.

I bought a washing machine and dryer from Costco.com to be delivered on July 19th. Delivery and hookup were right on time. As soon as they left a load of clothes was done and the dryer would not work. I called immediately and was told a new dryer would be delivered within 5 days. 5 days later...nothing. 4 phone calls later (being on hold for hours and telling the same story over and over), I was told I had a new delivery date...July 5th, today.

New Costco member and have had no problems with the Costco employees, in fact they have been very friendly and helpful. The problem is in getting a Costco credit card. I have great credit and have a bunch of credit cards. But getting one from Costco is horrible. For some reason they seem to think I need to send them a copy of a bank statement, my tax return, a copy of my phone or utility bill. Got on the phone and got nowhere. The person on the other end spent 10 minutes going over everything I had originally submitted and kept saying they needed more information but never did say what information was needed. Goodbye, don't need another credit card. Hope the rest of my experiences will be OK.

Just reporting a very very bad experience trying to purchase washer/dryer from U.S.A Costco Online. First delivery scheduled for 6/3 no show, called online. Was told had to call their logistics dept. Waited on hold for U.S.A Costco Online 87 minutes and was told product had not been received, they set up another delivery date for 6/12. Same results. No delivery. Called U.S.A Costco Online. This time the wait for their logistics dept was 145 min. Called U.S.A Costco Online back and they could not tell me where the product was. I canceled the order and was told I would receive a credit within a few days. It is now 6/22 and no refund. I never received the washer/dryer. No one at U.S.A Costco Online could not tell me why and can’t seem to get a refund. So disappointed in U.S.A Costco Online.

I had my first LG Washtower delivered by Costco April 1, 2021. I had called Costco a few days prior to delivery to ask if there was anything I needed to purchase for the installation, as I had read a few reviews from people saying the installers were not full equipped with all the parts. I was assured that they would come with EVERYTHING needed, the dryer vent, the hoses for the washer, etc. Well, the unit has a steam capability that requires an extra set hoses, the installer did not have that. No problem, my fiancé is very handy, we went to Home Depot, bought the "steam kit" and he installed it for me. In the process he noticed a fairly large dent in the side of the machine, and convinced me that an over $2,000.00 machine should not be delivered dented and I should request Costco replace it. Seems simple, right? This is where things start to descend into the Costco quagmire.

I do have an order placed on 05/29/2021 with delivery date as June 7th 2021. But Costco delivery service failed to deliver it even after rescheduling THREE times (June 7th, June 12th, June 16th). I do have a screenshot shows that I had to call customer service (888-803-3459) many times and be on hold for 9+ hours to know what's going on. NO ONE RESOLVED the issue. It's been almost 20 days past my original delivery date. Until this kind of customer treatment I haven't felt that Costco has the WORST customer service and delivery service.

I ordered a Louisiana grill, assembled and delivered from Costco. The hopper box caught on fire and it burnt the box, bubbling the paint. It was not assembled correctly. After hours on hold they agreed to get me another and pick up the old one. When they dropped off the new grill they refused to pick up the old unit even though customer service said they would. I called customer service back and after 90 minutes on hold they told me I could sell it for scrap metal. Then a week later customer service called me, leaving a voice mail, saying to call back for a pick up. I just called and the person who answered after 30 minutes on hold said she wasn't the right person and it would be another 2 hours plus on hold. Never Costco again.

The best things Costco have going for it is proximity & deli items. CSRs in self checkout are snippy & it is ridiculous they do not allow customers to scan their own items with a scan gun; nor do they have a scan and go app. Self checkout CSRs are abrupt & crowd over you at times. It’s really aggravating!

I've been the Costco member many years and that was my first time I ordered furniture online and wow wow wow: they cancelled my orders, nobody even called me, that's fine. I spent hours for waiting to figure out what was a reason: they said the billing address; then after hours being on the phone they verified nothing is wrong with my billing address and suggested to wait when a new order would be processed. Then ... same stuff happened., spending hours on the phone again ...finally no furniture, money is on hold for 5 days, and they suggested to place a new order. Sorry, it is so shame. Representatives even did not try to find a root of the problem. It was my first and last time, no more try.

On February 2021 we purchased a diamond ring at Costco. The price was over $3,000.00 dollars. This was a very big purchase for my boyfriend and I as we celebrated our 15 years together. 4 months later, On June 12, 2021, I went out for the day. I wore my ring and when I got home in the evening, the diamond on my ring was missing! It had fallen off and I don't know where. The diamond was 0.7 karat four prongs holding it. The ring should have had 5 prongs holding it instead of just 4. I'm so sad and disappointed. I took the ring to Costco and they said they will notify me in 8-10 weeks whether or not the diamond will be replaced or if I'm just out of luck!! I hope and pray that they do the right and fair thing.

Tried to purchase a product at a discount offered by Costco. When I went to buy it on the morning of the last day of the discount, the website and a chat said that the product was out of stock and the discounted rate was therefore no longer available. I checked back early the next morning, and the product was available again, but at the non-discounted price. I tried customer service and they were unwilling to honor their offer. I find it hard to believe that they were out of stock on Sunday, but back in stock at 6:30 am on Monday at a higher price. Plus, customer service was unwilling to consider the situation. Poor customer relations, questionable advertising.

In early April, I ordered and paid for a new washer and dryer from Costco. The site said that because of Covid, it would be delayed a few weeks. Then, I got good news - it was at their warehouse and would be delivered to me on June 7 between 2 and 4 pm. On June 6, I got an email telling me it would be delivered "tomorrow between 2 and 4 pm."

I have been a Costco member for the past 15 years until the Covid Pandemic. After watching a customer rep trying to tell the parents of a child (maybe 2 or 3 years old) to wear a mask to protect people and seeing this little girl cry I knew I wasn't renewing my membership. I have been a first responder for 20 plus years and I was disgusted with this behavior from a person that had obviously no medical experience or human experience whatsoever.... Then while standing in line a group of Costco (goons) employees start making a scene about a customer eating a hotdog inline. He had slipped the hot dog under his mask to take a bite. The employees started getting loud which made my family feel uncomfortable. Costco or its unprofessional employees won't ever make my family feel uncomfortable again. I cancelled my membership and that was the best feeling ever since this pandemic!

I've been dealing with the Hearing Dept. at Costco in Brighton MI for 15 years. I just picked up my new hearing aids after having lost my last set. Made it through COVID with the face masks for well over a year. Trust me that masks and behind the ear hearing aids don't mix well - the mask wins. Went to dinner a few weeks ago and came away with lost hearing aids. Costco's Kirkland top of the line is not only top quality but super reasonable. The fact that they insure a lost set for folks like me is a huge plus. I called. They ordered the replacement set and I can again hear. On top of that, the service is always first rate. Friendly, professional and always fast and efficient. Costco's Hearing Service in Brighton is 5 Star Plus.

This is the worst online ordering / delivery experience I've ever had. I ordered a mattress online from Costco. They gave me a delivery date of 6/5. Received a voicemail from them stating they warehouse didn't get the item and they'd let me know when it did. They did not elaborate on when that would be or if it'd be the same day. Called them back and sat on hold for 2 HOURS! Finally got through and they rescheduled for 6/10. Received a delivery window of 9am-11am. No one showed up. It hit 5pm and I called them again. Sat on hold for another 2 HOURS!! Finally got through to someone who told me the item didn't make it on the truck and they had to call the warehouse. They put me on hold and the call disconnected. They never called me back.

I was bitten multiple times and nights at the Hacienda Del Mar in Cabo. I tried calling Costco internationally feeling helpless after the hotel said they were only paid commission by Costco. When I landed back in states at LAX it got worse. No access to food or drink which made me more sick ultimately ending up in ICU and Costco telling me it’s a 4-6 week delay for response to complaints then the hotel charge me $125 when I return and I don’t even know how they got my cc but from Costco. I almost died and Costco hasn’t even sent the formal complaint form promised.

I purchased a sofa and loveseat in Pearl White in April 2021. It was scheduled for delivery in April. When received the items were Beige in color and I refused delivery and the shipping company returned the items to the manufacturer. Over $4,200.00 of my money has been held by Costco since then. I have called customer service on many occasions and am told that my refund is in process. It is now June 2, 2021 and still no refund. This is OUTRAGEOUS behavior on the part of Costco. I will never again order anything online from Costco! One other note, the manufacturer does not make the product in Pearl White however Costco still advertises it as available in Pearl White. My refund should have been immediately processed!!!

Mall of Ga location *** general Manager **. **(manager) and **(membership) are RACIST. I have shopped at Costco for 20+ years as a Costco family member. Recently got a new membership at the Cummings location however was given a day pass as the card printer was down. Ensuing day I went to the Mall of Ga location (where I’ve been shopping for the past 10 years), however their printer was also down so received another day pass. The young lady at the Membership was, as always, helpful.

I bought a LG TV 86" six months ago. The left side of the screen light was darker. I contacted Costco and then my case was submitted to LG because is the first year. LG sent a Tech first time with wrong parts, then second time the Tech had to replace the backlights of the screen and removed the frame of the screen forcing the screen and many parts. After several attempts he could not put it together and LG now is telling me that I broke the screen when in reality the TECH left the TV in pieces and the corners of the screen are now broke. 3rd Tech came attempted to replace the screen and at the end could not put it together because the previous Tech took some of the parts. Now LG keeps transferring my calls and not resolving my problem. LG customer service is really really bad!

HORRIBLE CUSTOMER SERVICE PERTAINING TO DELIVERY!! I did an online purchase of Accent Console from Costco, the item was supposed to be delivered on 5/17/2021 and a confirmation call was supposed to come 24 hours before the delivery time. Automated notification call came in at 4 AM, why doesn't Costco set up automated calls wrt Time Zones?

On 5/8/2021 I ordered a mattress and box spring on the Costco website. It gave me the option of setting up a delivery the following Wednesday (5/12). The evening before I received an email confirming the next day delivery. The following morning I received another email stating they would be delivering between 4:30-6:30 that evening. My wife and I reworked our schedules to accommodate this delivery window. They never called and never showed.

Bought a mattress from Costco, did not like it, ordered another one about 3 days later, they delivered it, then I asked them to pick up 1st mattress, that was 3 weeks ago, still have it. Also ordered a couch for almost $2000.00. When delivered, the couch was the most uncomfortable one I ever sat on, called Costco 2 hours later to return as per their policy. I have spent a total of at least 7 hours in the last week trying to get a time for a pick up, talked to at least 5 to 6 people, all they do is give me to another party, today the 12th of May I waited for 3 hours on the phone, all I get is they will will get Costco logistics to put a priority on it (that is the third time I was told that I pay $120.00 a year and buy a lot however Costco feels that for that I deserve a run around). (This is the last online order from Costco.) I have been a member for over 10 years.

On Feb. 19th, 2020 I purchased a Samsung 75" with 5 years warranty, the first 2 years with Costco. The TV was defective and doesn't open with the remote control while the power source is good. Calling Costco concierge it took me 81 minutes over three days to reach the despatch team. The guy asks me where the TV is hung at the wall or on the stand, I say: "It is at the wall," the technician says: "Sorry we don't serve TV at the wall, you have to dismount it down," I say: "I am living alone, and I can help one technician from your side to dismount and mount the TV again," but he refuses this offer.

I ordered a dishwasher from Costco on April 11. We ordered through Costco because we wanted the full service: no hassle-white glove-full installation-haul away our old machine. When we ordered, the contract stated that the washer would be delivered on Friday April 23 and that we would be contacted the day before the delivery to be given a window for the installation to take place on Friday April 23. I planned accordingly and cancelled the trip I was going to take over a long weekend.

I have been a customer for over 20 years. We shop there at least twice a week and spend a decent amount each time. Recently we purchased a Sonicare toothbrush. Two weeks later we went back in the store and saw the newer model was on sale for the same price. We purchased the newer model and took the original one back to the store in the original box and packaging. The customer service representative embarrassed us in front of a crowd expressing we return too many items and we are going to be put on a special list that Costco is going to monitor our purchases.

Costco is part of the fear mongering government with the Mask requirements. My wife and I went to shop here (My wife wore a mask). I did not. Currently in Utah there is no mask mandate. They said they will not do business with either of us because I did not have a mask. I went to get a refund on my membership that I’ve had for 12+ years and the employee was wearing her mask on her chin the whole time with the manager standing next to her. I took a picture. So I do have that. My wife told her, "You realize your company just refused to do business with us over my husband not wearing a mask and here you are not wearing your mask."

Our experience at Costco this Monday morning the 5th of April was not very good. I have been going to Costco for over a decade now and always had a great experience and served with respect. It is one of our favorite places to shop and have always recommend Costco to everyone we know and will continue to but... On Monday Sharon at the till was having a bad day and it seems it started when she saw us, she was fine when she was dealing with the 2 customers before us.

I went to the Ancaster Hamilton store a day before the lockdown on Thursday April 8th 2021. I am disabled in a wheelchair. When I got there I was ready to wait in the long lineup as it was a beautiful day out, as I approached the lineup one of the workers from Costco came out and asked me to go to the front of the line and they would let me in. So I went ahead of other people as I didn’t know if there was a purpose for this as I could have waited in line like everyone else. When getting in to the building I noticed that there was no carts for wheelchairs so my sister went and got a regular one, as I have pushed them before.

I hope Costco reads this review as the current “Captain Cook Barbecue” they are selling is way overpriced for what you get. 30 years ago I purchase a “Captain Cook” Barbecue from Barbecue Galore in Escondido California. At the time the unit cost $550.00 and was a four burner. I Barbecue a minimum of once a week, 52 weeks a year. So consider this review from a frequent user. With replacement of three burners and two ignition knobs on the front of the Barbecue the unit lasted and worked wonderfully for 25 years. Five years ago, my wife talked me into replacing the unit (today that is much to my sorrow). I purchased a five burner with side burner (to use cooking with pots or pans) “Captain Cook” Barbecue from Costco. My hope was that this unit would be as capable and lasting at my original. NOPE!!!

Despite that Costco says White Glove Delivery is delivery and assembly/setup, their delivery vendors don’t assemble! If you order a 400 lb patio set, you are on your own; count on it! Whoever is responsible for setting up vendors from Costco hasn’t bothered to let the delivery vendors know what Costco tells their customers that white glove delivery is more than dropping off purchased items. So many hours are required to work through all the mistakes of Costco. Keeping this brief but my multiple experiences with costco online purchases have been awful. I'm never buying from costco online again. I dont write reviews often. But, that is how bad my many purchase experience has been. If I can save only one person the pain of doing business with costco online, the time it took to write this is worth it.

Three things that gets me with walking in tub is you are a prisoner of tub until it is entry and it takes forever to fill up so you sit in tub a long time. You also need large water heater or you will run out of hot water before full.

I called customer service recently to report that I didn’t receive my new credit cards. I asked for the cards to be reissued in case they were stolen or lost in the mail. The customer service rep said she’ll issue new cards, but failed to mention that she went ahead and closed my account and issued new cards under a new account number. Now I can’t use my existing credit card, which doesn’t expire until Mar 2022. I’m also worried that the closure/opening of my account affects my credit rating. What kind of idiot would do this without informing the customer??!!! Horrible service!

Sorry, but this isn't right. The issue is specifically with a set of appliances I got from Sears.com but the service there is so very bad that I have to say that it relates to the parent company, since delivery is also coordinated through Costco. There were obviously some COVID-related issues with delivery, but honestly, this goes past that. The coordination between the Sears website, the (third-party) drivers, and the Costco delivery network is very, very poor and I am a person who feels like I don't need catering to, but it turns out I am not the only person experiencing this AT ALL!

I ordered a fridge 2/10. Sat 2 weeks at warehouse awaiting a 3rd party delivery as they hire out, and I'm considered rural. On 3/2 when they unloaded the product AT MY HOME. They had noticed the power cord had been cut through! Why didn't you notice when you picked up? Don't you inspect your cargo? While may be 3rd party a poor excuse to lay blame somewhere else. If you want to sell a product YOU are and should be held responsible for EVERYTHING! Expedited the replacement order 3/2, 3/13 no fridge and not scheduled until 3/18 delivery now.

My husband and I have been long-time customers of Costco. We have made frequent visits for both private and business purchases. At this point in time, I want Costco to go out of business for supporting and promoting the politics that has filled their own coffers and has led to the destruction of small businesses which is supposed to be the clientele they support. I am also disappointed in their attempts to control the private, medical behavior of their customers and for harassing the customers who don't comply by following them with their walkie-talkies, manhandling their shopping carts, and being disrespectful because of their political prejudices. They are using their prejudices to humiliate and kick good customers out of the store.

I booked a trip to Punta Cana in early 2020 not knowing the catastrophic COVID-19 was about to shut down the entire world. With that said, I was able to get the hotel cost refunded, yet the most expensive part of my trip (flight ticket), were not refunded but gracefully (I am being sarcastic), COSTO and the airline partnering with, gave me till 2021 credit flight. Well, with the ongoing and dramatic losses in the family, I had no choice to ask for the flight refunds. To my surprise, COSTO and their partnering airlines (American Airline), do provide the refund, but not without charging a whopping $210.00 fees (in my case $420.00). So, my recommendation for anyone not experienced booking international traveling through COSTCO TRAVEL, is ask as many question as possibly or spend ungodly hours reading their rules and regulations (don't forget the fine print). I hope someone finds my not so good experience beneficial. Nelson **

Once I buy from Costco, I probably won’t need to use Costco membership for everyday use. I might use it once or twice a month. The membership fee is too high. I became a member and used my membership only about 10 times in a year. I went to buy today and since my membership was expired they did not have the courtesy to offer me a one time buy. Instead they said, "You can have the product if you renew it today your membership." I told them that I had money for the product and can renew it later but they said no and embarrassed me. I left all my purchases in the cart. As a human being how am I supposed to know what purchases I make for the next day or month and if Costco is the only store I should use. This is unfair after paying a membership fee of 120 dollars and using the store card for just only few days.

I'm a 20+ years Coscto Customer. Recently, an HP laptop purchased from Costco broke with normal usage (no shock/accidental damage) One of the hinges dismantled/came loose and dislocated, cracking the laptop touch screen. A real nightmare began after then when I tried contacting Costco concierge service. Numerous calls withholding time 90 minutes to 2 hours. Frustrating waiting times and the associates put you on hold for 30-40 minutes, and then hang up on you. Concierge associate hung up on me several times. I even escalated to a manager, Cory-he promised me to get a call back and email in 48 hours.

I have been buying Kirkland Signature premium bacon in a mesh 4 pack for years as it has always been the best anywhere. The last several times I have purchased it the quality has gone drastically downhill. As others are mentioning it is thin and stringy and full of fat. It is difficult to separate in the package and does not cook evenly and falls apart. The Taste is not as good anymore either and it almost has a gritty pretty, melting grease feeling in your mouth. I am surprised Kirkland would put their name on such a terrible product! I will no longer be buying Kirkland bacon unless they go back to the way it was pre 2020!

My daughter found pieces almond that’s with bugs egg inside Costco Kirkland almond bag. We emailed to company with the photos and told them maybe they should look into this but they’re respond was just giving my money back without any explanations or apology. I cannot trust their nut products anymore..

Signed up for their membership with the promise of a $30 incentive gift card but surprise surprise, no gift card! Bunch a crooks that don’t follow through on their promises! Why offer something you are not willing to provide?

To begin with, I am a big fan of Costco compared to Sams. Recently, I am extremely disappointed to see "my pillow" products blown up in Costco at Houston. Our community is very upset that while every BIG retailer is cutting ties off but it appears that Costco is glorifying it, extremely disappointed. We will not shop at Costco until this is rectified.

I purchased 2 different multi packages of ladies' socks. I wear a size 6 1\2. Both multipacks might fit someone with a size 10 shoe. I went online to return due to COVID and because I purchased online. I received an email authorizing the return and that UPS could pick up (for free). Costco’s interface setting up returns with UPS does not work right. The order’s Costco was sending to UPS kept truncating by apt #, so UPS kept sending me notices they could not pick up and that only Costco could correct it.

Tried the online service for the first time today. I did this for a number of reasons. The first being, I have a fractured wrist and torn shoulder, 2nd I cannot lift, 3rd as an RN working with COVID patients I try to stay indoors on my off days. So I get a text, "Water sold out. Place order again in a day or 2". Which means spend another 35.00 for free delivery and they add a tip to your bill. Inadequate service, no we will deliver when available. Just "we can't do anything about this." No perks to being a member. Never mind a Gold member. Very disappointing.

Bought a TV and Extended Warranty online and returned about 1 month ago. The TV showed up broken and not even the model I ordered. They had to come back and pick it up which was good. 2 weeks or so went by, no refund. Called and waited on phone over an hour while a rep tried to help me. She called another department and got their input to what happened and found it was Costco at fault, some wrong code or similar issue. They said it was fixed and I would see a refund in 3-5 business days.

This is not an unreasonable grievance but one that Costco needs to hear about. I purchased a new Lenovo Ideapad Flex 15 laptop computer in early February of this year and paid around $900. My husband is a 100% service-connected totally and permanently disabled veteran of the United States Marine Corps He needs a working laptop computer to have virtual online appointments with VA doctors and other medical specialists, especially due to the virus pandemic. The Lenovo laptop’s keyboard stopped working and Lenovo technical support could not get it to work. They thought the motherboard was defective and some other components including the keyboard. It is a lemon for sure.

My husband and I decided it was time to buy a washer and dryer. We looked at different options at Costco because we just loved their stuff but we never tried their appliance department. The ones online we liked were a 4 week delivery estimate and we decided to wait. Meanwhile, we would do laundry at our relatives home for those four weeks. Well theirs ended up breaking down on them. Good thing my washer and dryer is coming right? Wrong. They came but the washer came damaged. We were not going to go to a laundry mat during Covid in our city so we decided to just wait for a new washer and just hang tight. Well customer service did not offer to make anything right but to just send a new washer. They said “sorry” and everything but we explained that we were hoping to get this done before Christmas.