Costco Reviews

I’ve purchase cologne and Costco canceled both my orders. I got my money back, but I was looking forward to my purchase. If you need it for a gift or even yourself, don’t waste your time!! I rather buy it from a company I know will value me and my money and stick to just buying in store from them.

I received a TV from Costco.com via delivery and the screen was cracked. There was no damage to the box at all, nor was there any points of impact on the tv. Once I realized this, I sent up for return online. Then I requested for a new TV to be delivered but when I received the confirmation email, it was going to an old address. I immediately called customer service and the woman on the phone told me that she couldn't cancel it for me if it had been less than 30 minutes since ordering and told me that I would need to cancel the order online myself. I tried this repeatedly and it produced error messages. I think continued to try to cancel the order online for days. I then called customer service a second time and was left on hold for over 10 minutes. I then got online into the chat to cancel the order. I lost power during that time and had to jump into the chat AGAIN to cancel my order. I received confirmation for the person in the chat that it was cancelled. It is not cancelled still. I also still have not received a refund.

I ordered coffee online to be delivered on 1/1/24, It was past 12:00 so I expected for my order not to process until 1/2/24. I was charged 3.00 for 2-day shipping. I just today received a confirmation that my order will arrive on 1/5/24. According to their 2-day shipping chart, it should arrive on 1/4/24. Be aware of their shipping promise, they do not seem to care of not abiding to their own written statements. I have been a customer since 2006 and am seriously considering not renewing membership when it comes due. I have also noticed that a lot of the products that I usually purchase are in fact cheaper in other stores.

Costco been advertising heavily and sure you know their policy for return, the price really good and so products. Great policy for return. However, it’s been blocked online. Even though online tell you to use self-digital return, but it doesn’t work and the only option to return to your warehouse called customer service, send me an email for return by email after 48 hour to get your shipping label, that bad cannot honor online return, so inconvenient when you have time to run to UPS to drop it. Costco practice Supersedes written policy. I called customer service Costco. Customer service headquarter from Washington state 425 313 8100. It has been a year when Costco try to block online return.

If I could leave zero stars I would. Ordered a dishwasher for delivery/install, and have been chasing them for a month to try to get it. Customer service so far has all blamed the last person we spoke to, lied about leadership/ VP involvement in their logistics, blamed the weather, and then come to realize that they don’t actually have anyone in our area to take up the installation contract. That took a MONTH. To compensate? They will reimburse me for the installation that I now have to arrange, even though that was part of the cost of ordering it. They have been awful awful awful. Do not under any circumstance buy small appliances through them - if you can’t carry it on your person out of the store, don’t buy it here.

We ordered a dishwasher through Costco. Though they say delivery and installation is included, if you really check, the price of the same item will be $200 lower elsewhere. They just include everything and price it which I am okay with. What really disappointed us is nobody really keeps us informed about when the delivery time frame is. I just got a text in the morning that it is out for delivery without any window. It is now almost 3PM and nobody showed up so far. I had to stay home canceling all my plans.

I ordered a dishwasher from Costco and they called me to confirmed the delivery date two weeks later. I took a day off and waited at home, and surprisingly no delivery. They called again to reschedule, and I asked for a firm date and they assure me it will be a firm date. I request my employer to take another date off from work and waited at home, and another no show. I called them and they scheduled another date, and final they delivered the dishwasher and they put it in my garage. Now comes the installation, which included with the purchase. The phone calls back and forth, and same thing with several no show. Costco finally said they will credit me $100 for all the inconvenience. We are into almost two months and the dishwasher still seating in my garage. I should of buy it from another place and install it myself. Costco services is a way below expectation. It has been become the worst.

October 2023-Royal Palm Beach Florida location. Not ADA compliant ! I don’t know why I went back after the first humiliation event with a manager! My registered certified with all the Service Animal tags, vests etc and the managers are demeaning and degrading making me feel like a defendant in a courtroom! Eventually he allowed me to enter but I just turned around and walked out never to return.. They have a history of ADA discrimination. (Yelp reviews reflect that)They should be investigated.. sorry I go to BJ’s wholesale club now.. I’m treated with respect there.. (I’ve been a member for 20 years) not anymore..

Took my kids to come and get something with my husband’s card. My husband has the executive membership card and I don’t bother to get one. He has a work meeting and cannot come along. The store clerk won’t let me check out because the card is not under my name. Had I known this is the case I should just order from Costco online. Waste of time and energy. And the executive membership is not so executive I guess. Really bad experience.

Worth many times the membership fee. One of the best shopping experiences. Plus the company policies and management generally treat the employees well and you see that in how helpful and motivated the employees are. Stick to your shopping list and the bulk quantities save you a lot of money

My 80-year-old, senior mother lives with me and she can no longer get her groceries when I bring her and push her in a wheelchair? We live together and I am present for 100% of purchases. This was NEVER An issue before.

I bought an Apple Watch through their website, they supposedly used UPS, the item never arrived, UPS never buzzed the door, or left a note, or asked for a signature, or took a picture! Costco refused to take responsibility and wouldn’t replace or refund, and I still don’t have my item! I keep calling Costco, and every customer service gives me the runaround and to give them a couple of additional business days! It has been 10 days since the supposed delivery!! No item, no refund, no replacement. That is not right! I need help! It did not get delivered! I did not get it! The UPS driver should have asked for a signature if he had come! He should have taken a picture! They have no proof of delivery, besides what the driver supposedly said!

I’m letting consumers know what happened to me on 12/12/23 at the Moreno Valley Costco on Day street. I was standing near my shopping cart near the register and someone stole my wallet from my cart. I informed the manager and no one turned in my wallet. I obtained a police report the same day which I’m taking back to the store because the manager told me they cannot view the cameras without a police report. Please wish me luck.

..Unless you do not value your time. You are not saving money. We bought a Bosch dishwasher from Costco. The purchase included delivery and installation. It took them 5 weeks to deliver the appliance and then the delivery men do not install the appliance. Costco never contacted us for an installation appointment. We spent hours on the phone with Costco Logistics trying to get an idea of when the installer would come. The installer Costco selected was 375 miles away from our home. The installer would not even give Costco customer service an approximate date for the installation. At this point we have spent several hours of frustrating time with Costco customer service and are no farther along.

My high end fairly new GE fridge bit the dust just before Thanksgiving & just after I’d shopped for the holiday. I realized it had croaked, but not in time to save the food. The appliance repairman gave me three manufacturer options that he felt require the least repair. I searched for another refrigerator that would fit our oddly sized space to no avail. Then I searched the Costco site. I had to go old school and selected a model with freezer on top. I ordered it and they delivered it and set it up this morning! The delivery experience was great! Sean, the delivery man, called when he was on his way. He and his compatriot removed the broken fridge and put the new one in place. They stripped off all the wrapping, plugged it in and gave me instructions on how long to let it cool before loading it up again. They were very professional and helpful!

I went to the Costco in Warminster, PA on Dec 6, 2023 and left my batteries on the self checkout shelf. I called and spoke with Jeanette and she indicated that I just come in and show my receipt. I returned the following day and received a new set of batteries. No hassle or questioning. I wish all companies had this level of Customer Service. I will be a Costco member for life.

Ordered a laptop, as a gift, for delivery in another state. Ordered Saturday 12/2 and expected delivery Tuesday 12/5. On Wednesday, the order status was weird, so I called. I was told it was in “label limbo” and offered to keep waiting or to order a replacement since customer service did not know where it was either. We reordered. On Thursday, still nothing showing on the orders section so called again. Could not understand the agent because his phone kept cutting out. Agent called me back and he said it was scheduled for delivery today and gave me a tracking number. Tracking number was invalid, so requested a supervisor.

I bought $700 worth of products. Accused me of theft when leaving. Terrible. Stressed. So they say that if you bought 60 items then they would need look through your basket and count 60 items before you can walk out the door. If you want to count items, you should do it at the cash register not at the door. This was very disparaging toward an old person and I do not appreciate it. You have created a hostile, accusatory environment. So they accused me of theft as I walked out the door. Very rude towards old men. Waste of time. I won’t be back until you can count your items at the cashier. Your environment is very hostile. I would recommend Never going to Costco unless you would have a lot of time and you want to be accused of things you did not do.

Wouldn't respect the price match. Got an LG laundry just before black friday with promos for around 2000. Today's price is 1750 but they wouldn't price match because those promos do not exist anymore. Sounds so funny when they explain the numbers when it's so much simpler to calculate "what I paid - what it is for today".

The e-commerce Costco.ca is the worst. I ordered a package that was never delivered and was told to reorder a 2nd one. Never received as well. Asked for refund - did not get. I was robbed by Costco.ca and UPS. Do not use.

No more checkout registers waiting for enough people in line. Said by one of the managers. At 6pm, three registers closed. 11/27/2023. So the lines have to be long so you can open the cash registers and thus help the customer who buys and doesn't leave you.

Fruits section is a mess with rotten fruits and when I tried to get the fresh ones out from the bottom I was yelled at by employees. They do not greet you or nothing or say, "Thank you." Very. Very rude staff at Rockaway Turnpike.

Costco saturates our area & it is VERY frustrating that they will not S T E P I T U P for their loyal customers!!!

On October 2, 2023, I bought a penne chicken alfredo (prepared meal) at the Costco in Ottawa on Hunt Club. While eating it the next day I got a mouthful of fingernail clippings in that meal - 3 of them and I stopped eating, it turned my stomach and was horrifying, sickening. There could easily have been more. I called them immediately about it: I followed their instructions to go into the store and I completed their "report", got my money back for the pasta; they told me to keep it in the freezer, that their legal team was reviewing it. Over the next month and a half I was blown off 3 times when trying to follow-up.

I ordered a replacement electric stove on November 13 with a delivery date of November 22, the day before Thanksgiving. On Monday, November 20 I was informed that the item would not be delivered as promised primarily because it wasn’t shipped for a good five days after I ordered it. Upon contacting customer service and Costco executive office it was determined that they didn’t know where the stove was. My research showed that it was in Atlanta on Monday, which was more than enough time to get it to Memphis to be delivered as planned.

The store in Scarborough Maine opened on Nov 17, 2023. I had purchased my membership online and used my Sam's Club Mastercard to pay for it. I went shopping there today (Nov 21, 2023) and am very disappointed with the treatment I recieved and the apathetic approach to customer service! The problem started when I went into the store to get a few items and discovered that there were NO signs for any of the aisles describing the category of items in that aisle. I went to the Membership Desk to ask about a listing of where the various items were located only to be told that Costco had no such document. When I questioned that policy I was told that I was supposed to walk around the store to find what I wanted. The person I was talking to asked what it was specifically and when I told him he directed me to two places that would have what I wanted....WRONG!! Evidently even the employees in the store don't know where things are!

11/20/23 We went to Costco on 192 Ave in Vancouver Washington. We were looking to get a prime rib roast for thanksgiving, I had already searched ads for a good price and Walmart had usda choice prime rib for 12$ and change. Walmart's meat looked great. Marbling was beautiful. Sadly they only had 8 lb roast was the biggest so we went across the street to Costco, which had been our plan from the beginning. The prime rib at Costco was plenty big, but there was little or no marbling in any of the roast. The meat manager was stocking the case so I asked him if he had any prime beef in the prime rib, his answer was no. I then asked why I was being charged 14$ and change for meat that looked like select grade when across the street it was 2 dollars less. That's when he really helped me out, he simply said go to walmart so we did, found a bigger roast, excellent marbling, better price and now I think I can save myself an extra hundred a year without buying into the Costco membership scam for higher priced food.

I learned from my ENT doctor that I could get a complimentary hearing test from Costco with my membership. I was having very bad tinnitus and unable to get a hearing test through my insurance for 5 months. So I went to my local Costco and asked to get a hearing test. I proceeded to hand the counter person a note from the doctor to test certain parts of my hearing. The counter person told me they couldn’t help me and that they only sell hearing tests there. I was really surprised she had no sympathy whatsoever. She didn’t beat around the bush about it, they’re in it to make money. She did however recommend trying other specific places to go….

I am a small business owner and have been an executive member for several years. I do a lot of online ordering for the business, and some personal. In the past couple years I have had to change my ordering protocol because Costco isn't able to follow through on almost every order. More than several times, I have received emails well after the purchase from Costco to apologize and state that the order has been canceled or will arrive much later than promised due to unexpected problems. This is not ok. Small businesses depend on affiliated companies following through on orders and shipments in the agreed upon time. I am sad to say that I am considering not renewing my membership with Costco. I have better luck with follow through from a company I actually own stock in...Amazon.

We bought a dishwasher from Costco online. The purchase price included the installation. It leaked the day they installed it. Caused $12,000 plus in damages. They are denying responsibility. They have been giving us the run around and saying it is the installers fault (who they sub contracted to do the installation), and the installers are saying it's the manufacturer's fault. The bottom line is that since the price paid included installation, Costco is in fact at fault. I believe they are burying us in paper work and phone calls and sucking the time out of us hoping we will go away. It seems like our only chance is to sue them which costs money. I recommend buying from a small mom and pop shop where they take pride in their installation and they will not give you the run around if there is a problem. Trying to get something done with this big company has been a nightmare.

My first trip today after many years. And to my shock the store allows dogs, I’m not talking service dog. I walk down to the end of a food aisle and we have a dog defecating on the floor. The owner stood talking on her cell phone like it was a common occurrence and normal. The person she was with came over and started to clean up the mess, he overheard my comment that it was the first time I’ve seen a dog poop in a grocery store. When he finally cleaned up the mess and in passing he yelled at us. Have we not seen a dog poop before. I guess this was a normal for them. It wasn’t the fact the dog had to go. It was the attitude of the owners. This is a normal thing to do in a grocery store. Dogs should not be allowed unless they are a trained service dog.

Every Costco I've went to has been top-notch for me! I've always been going to the one in San Jose, California, but I've recently moved to VA, and both have been perfect. The staff are so nice and the products are in the best shape and quality. My family has ordered couches from Costco, and they have come perfect. The staff is so nice, always smiling or talking with one another. It overall seems like a happy and helpful place, even though each store is huge. So I don't know what y'all one star givers are doing, but I'm happy. Thank you, Costco!

About two years ago I changed the model of the coffee maker I use to the Keurig K-Supreme Plus Special Edition Single Serve Coffee Maker which I purchased at Costco. The reason I purchased it from Costco is their reputation to stand behind what they sell in support of the customer. Since that original purchase I experienced very poor performance from this product and replaced it four times. After about 6 months to a little over a year the product would fail. The failure was while plugged in it would not turn on. As always, Costco accepted the return and I purchased another one, with the thought it was a one-off issue with that one item. This was not the case, and as stated up to April 2023 I had bought four and the fourth one failed after seven months with the same issue, no power.

I shopped the one in Duluth, GA. The cashier double-scanned one item: Normally, I don’t check my receipt, but that day I happened to check and noticed the red dragon fruit I bought was double charged. I had to go back to the desk and got a refund in the end. The waiting and the whole process took 30 minutes. That infuriated me so much. The Costco store check people’s receipts up and down like a hawk to make sure the right number of the items in the cart to make sure the customers not stealing any (I am sure of it) or item doubly charged (I am not sure of it).

Just had Costco deliver a stove and microwave. Costco let us know the night before the time of delivery. They use Riley’s Company in Knoxville to install their appliances and we never had such a positive experience. So happy.

Recently I bought a diamond ring. While I was buying the manager said it is a lifetime warranty. So I said great. I didn't know said, he yes anytime you are satisfied with the ring you can return it. I said great. I have a diamond ring at home my previous husband bought and I want to return even I can take a gift card from Costco I will be very happy. I have been a member with Costco over 20 years, and I never had any problems with the return. He said no problem, just come back and will do our best, but this the first time for me I cannot return anything from Costco I am not satisfied with. So when I came back they took pictures of my ring and said sorry we cannot return or give you a gift card, I still love Costco and I will always advise anyone needs a good quality to go shop at Costco but I was hoping to help me with my ring. I was hoping to get gift card to shop for my daughter back to school. Thank you so much!!!

I’ve been a member of Costco for more than 10 years, I’m new to the area and now Shopping at the Costco on Webster Jasmine Ave. Overall experience at the food court was awful. Mercedes was rude like she was doing me a favor by getting me the pizza I ordered. I asked for the hot dogs and sodas I also ordered and she was just not happy and literally threw the hot dogs at the counter. Just very bad experience.

I am commenting here because I cannot rate Costco Technical and Warranty Service at Costco.com.

I've been a member of Costco for a few months now, and while there are definitely some perks to shopping here, my overall experience has left me underwhelmed and regretful about my membership. Let's start with the positives. Costco's food selection is fantastic. The quality, variety, and value of their food products are hard to beat. From fresh produce to bakery items and bulk goods, you can find some incredible deals on high-quality items that make the REGULAR membership fee worthwhile if you're a frequent shopper.

Was coaxed into buying a executive membership instead of the gold card that I originally wanted. I didn't even register my second card. I called numerous times to be refunded from executive to gold and was denied. Now I tried calling again (4th time) and am still being denied to refund the card to a gold member. I'm not even trying to get full refund. I just want to be a gold member, not a executive ($60 difference). Don't bother trying executive if you aren't completely sure because they will NOT refund you, if you're not satisfied, as promised. :( Won't be back next year!

This is the tenth time we have ordered appliances from Costco. We had such a terrible experience. The delivery guy came 8 hours outside the window, two of the appliances were damaged, one of the appliance was a different brand, we needed three appointments to get the installations done correctly and after two months, we still have not received the right range! It may be the local team in Pittsburgh, PA but it has been a horrible experience and there is no escalation mechanism with Costco Online orders.

They were not able to remove the fridge doors to remove the old one or install the new one. Without warning they left the new refrigerator OUTSIDE THE FRONT DOOR, and simply left. To repeat - they left the new refrigerator OUTSIDE THE FRONT DOOR and left. In fact, it was so close to the front door that my wife was trapped in the condo. She had to call her son in law to move the fridge enough for her to exit. We had to figure out how to move the fridge into the condo ourselves.

Costco's installation contractors are less than sub-par. They failed to turn off the water before disconnecting old dishwasher. Water flowed onto the kitchen cabinet, floor, and leaked into the floor/ceiling and dripped into the finished basement in 6-8 spots. Estimates were from $6-8K from three repair contractors. Costco did not assist in remedial action. We were told to "work it out" with the local contracted installer. NINE months later, they sent a check to cover the lowest estimate.

I made a membership and got my cards SAME DAY! I paid with my Discover card and went to get my shop on! It was fantastic and kind of better than Sam’s even if by the smallest margin. Got everything I need in a good amount of time but when I got the checkout counter and they scanned all my items I went to pay and they DON'T ACCEPT DISCOVER CARDS!!!! Only Visas which is insane!!!! How can I buy my membership with my Discover but not buy groceries with it? Do better Costco!!

I find it annoying to say the least, that despite paying a membership to shop there, some deals are still only available to premium memberships. Trying to force a membership that costs twice as much, by excluding some deals is pure greed.

I went to Costco.com to order a washer/dryer set to be delivered and set up at home. I placed the order, and a delivery schedule calendar popped up, showing me the dates available for delivery. I selected the first available date to be only 4 days from the order date. After I selected that date, I got a message that Costco would call me the night before with the delivery timeframe for the next day. I was busy and couldn't answer the phone when I got the call, expecting a voice message with the timeframe. Instead, I got a message that I needed to call them back. When I did have the time to call them back, they said since I didn't answer the phone, they canceled my delivery, and the earliest they could deliver was now a week out. That was unacceptable, so I canceled my order.

Lucky me that my appliances decided to stop working at once.. I ordered dishwasher first from Costco online and the delivery took a month without no proper communication. The main issues comes with the dryer I ordered. I chatted with costco agent and they guided even if you have gas dryer and you like to replace with electric you can do that without any prerequisites. So I ordered electric. This happened twice as the first order did go through though the payment was deducted from my bank and I'm still fighting for my refund. Almost 40 days now.. well the second time delivery guy refused to bring the machine inside my house as he said, "You have gas connection and need electric setup before we install this.." They canceled that order and asked me to order a gas dryer..

My electric stove burned out within 3 years of purchase, and I decided to go with Costco this time for their extended warranty. As I have 3 small kids to feed, I could not delay the purchase. I visited to the one closer to my house - Costco Wholesale, 100 Billy Bishop Way, Toronto. I was interested in one of those they put it out this week which my cousin sent a picture from Markham Costco. Its a Samsung Electric Range priced $799.99. At Billy Bishop I found its sold-out and I was directed to go to another Costco at 55 New Huntington Rd, Woodbridge and I was told there are 3 in the display. By that time, I had only 3 hours left to pick up my children from school. I decided to quickly rent a van and went straight to that Costco. There was a person who came to help me load the stove and she loaded the wrong LG stove in the cart.

My review on Costco stated I liked the one camera I was able to load but could not get other 3 to work. Took from 8/9 to 8/28 to get reply from vendor and I was loading these next to router. No # vendor.

Their booked 5 days outon just fixing a slow leak, you'll have to make an appointment to have repaired. Looks like they won't have to worry about selling me on this poor service again. Signed new Discount Tire customer.

l ordered a very expensive range from Costco. Almost $4k with taxes. It was supposed to be delivered Aug 2. Costco cancelled delivery with no explanation or new date. This morning, I got a text message from Costco saying the delivery was coming TODAY at 2:00. We scrambled to get the old appliance disconnected, per Costco instructions. The new appliance never arrived. I called customer service and was told that the earliest the appliance can arrive is Aug 14. The CSR said she didn't know why I received the text and had no authority to help me other than to apologize and schedule the delivery. This certainly wasn't the fault of some poor call center worker. But to Costco logistics, I say, "you suck; do better!" This is my first and last major purchase from Costco.

I bought a Whirlpool refrigerator in 2022 and it stop working and I have still lost food twice. I didn't report it the first time since he continued working the next day, today I lost my food again and the refrigerator failed again. I called customer service today and they told me that I should contact Whirlpool and that they would send me a technician, isn't it fair that being new they come out in bad condition and Costco sends me Whirlpool???? I bought it at costco...it came out defective from the factory and they should give me the credit to buy a new one, it's not fair to repair something new that I pay them in cash. Very disappointed with your company, I hope for a prompt solution. I've been with you for 10 years and you don't help me???

On Wednesday August 02, 2023, I went to Costco in Surrey to purchase a prime rib roast. As there was none out, I spoke to Ron, the butcher. He told me that during summer they don't sell prime rib (management decision); however, he would gladly cut me a roast to the size I wanted. I picked it up in 5 mins... to my delight, the freshest 3 bone prime rib I have ever seen, red and perfectly marbled. I am so appreciative of Ron's willingness to go above and beyond to accommodate my needs. Thank you again, Ron. Costco is so lucky to have you as staff.

Bought and paid in full for appliances. Only to find out that they were damaged/used. Delivery drivers have no respect for home owners. Rude and threatened to call police for not signing an invoice. Other smelled of Marijuana and using foul language in my Home. 10 feet away from my children. Other washed dirty hands in the sink and then used dish towel without asking. Brand new Floors damaged during delivery then lied about doing so. Almost a year later Costco is refusing to accept they sold me used appliances and still trying to figure out a fair and reasonable outcome.

I purchase some items and ask the cashier if I could pay $45.00 in cash. She told me, "I don't do that." Not specifically explaining what she meant. At the end of purchase I asked for my $5.00 in change. She told me, "I told you I don't do that." With a high tone of voice. I was left with no cash to buy anything at food court. She did not greet me. If you are having a bad day call out. We pay to shop at Costco and we should have a good experience every time we go shopping. At this rate I am comparing you to a Walmart cashier. I guess that's why all my family members shop at La Habra or Cypress. I want to shop in Norwalk to keep our tax dollars in our city. But with this customer service I think I will start driving to get better customer service.

I received rewards certificates annually. These rewards are earned when using my Costco CITI Visa. I cannot credit the earnings to my credit card balance. I have to go to Costco Customer Service to get my certificate. I have to use the certificate for purchases at Costco. I have a number of other issues with my membership, but this particular idiocy may be the final reason for ending my membership.

Costco automatically renewed my membership about a year ago. I rarely go there and wanted to stop the auto renewal process. It took more than 20 minutes of clicking in circles to finally try just canceling the credit card and that finally did it. There was no clear direction on how to stop the membership. How many people say screw it and just let it auto renew because these mercenaries want $120 more than you imagine you need to pay rent or buy food. The more difficult they made it to stop using them the more I was determined to absolutely stop. The prices were not that much better than elsewhere and even WalMart had more personable customer service.

I had an accident with the guys who pushed the shopping carts, as soon I got done they started accusing me and yelling on me that it ended my fault. They not even help me, they only cursing on me. The adjuster called me days later and basically said to me that it was my fault everything that happens that day, very disrespectful and rude as the employees at the store. No apologies at all.

Recently I had a poor Costco customer service on my order. Below is a summary of the pains and problems my family and I went through just because of false promises on delivery, not just once but 4 times for the same order.

My husband and I have been members forever; but today we finally quit Costco. Hubby is primary on the account and I went in on my own several months ago, shopped approx. $400 in groceries, had our rebate check from our $120 annual membership for $51.41 and I told the clerk we need to renew our membership too. They would not take the $51.41 rebate check toward either the groceries or membership and the manager was very rude about it. I went to customer service, where after speaking with two different people, was told the clerk should have taken the check toward our new membership.

Today, I went to Costco and I decided to use the self-checkout. Before I went to use the register an employee stop me and asked me if she could see my membership. I looked at her confused and asked why? Instead of answering my question. She replied again, "Can I see your membership." I responded, "After you answered me why you want to see my membership." She said, "There’s a lot of people using other people’s membership or parents sending their kids." First thing that came to my mind was why would Costco have an employee check for membership. Do it at the register and if you find a customer using someone else membership fix the problem at the moment by offering a membership not by embarrassing them. That’s not professional, making the customer feel like criminals. They make you feel like you can’t afford a membership.

Worst customer service I have ever experienced - shouted across the store I was in violation of their membership policy because I was shopping for my dad with his Costco card - which had an additional user on there anyway - Understandable. You have to follow policies but don’t have your “supervisors” treat people like they are criminals and make them feel degraded and disrespected when our family has been loyal customers for over a decade. Terrible experience - please train your supervisors to handle situations with grace, in lieu of treating customers degradingly and non-compassionately. Have some respect and caring for your customers, or at least the bare minimum common decency given to other individuals.

Today we went to Costco as we normally do once a month. We decided to go in through the exit as it’s closer to the food court and we were hungry for pizza before shopping, the lady checking recipes screamed at us to go around. Later after shopping we went to self checkout and rather than being offered help we were asked to see our membership card and treated as if we weren’t members. Overall considering canceling after today's visit.

I ordered two Apple watches of 45mm size. But Costco online sent me two 41mm watches. I returned them and asked to reorder. Struggling with them for this for a month now. Still they didn't reorder. They took time from giving the shipping label, process my refund items, check the items, approval for reorder.. Oh my god. They are not refunding or reordering. It's not my fault. Still they are irresponsible. Costco purchases in warehouse and customer service are good. But never buy anything costco online. Especially returns with online. They are killing your time and patience. For the past one month I am struggling with them, still they didn't give the resolution. Everytime they says that they will do the re-order but no date.

I stopped by local Costco Warehouse today to pick up a few items-bath towels, shirt, shoes, shorts for my husband - Father's Day is this weekend after all. To be exact, there were seven items in the shopping cart. I used self-checkout to avoid the long lines. Problem came up when I was done with my checkout. Only half receipt printed with two items on it - the printer is out of paper. Then the assistant installed new paper, printing continued. But this time, only the bottom portion of the receipt printed, missing a few items in the middle although it says "7 Items" in the end. The assistant told me that I could leave Costco using the half receipts because it says 7 items in the end, should have no problem at the exit. Or, she said, if I need a full receipt for some reason, I need to get in line at a help desk/office to have them run a duplicate invoice for me (issue #1).

I've never been mad. First time for everything. I will never order anything again. They refused to take my mattress. They didn't even look at. When I asked them where they were going, one guy walked up and said, "We can't take anything that's Contaminated." I get that. I read that. I knew that however That little ring at the bottom of the side of dust I didn't consider Contamination so I simply took a blower, blew it off and buy my Drug my queen mattress back into my house. I will keep it a while longer until I find something somewhere else. I will be returning the mattress that was delivered today because that is not what I paid for, A mattress and a mattress to be hauled off. Thanks for nothing Costco.

Order placed included cost of two day delivery. After almost a week, order still not shipped. Cannot email Costco, so called. Customer service agreed that it had not been shipped, but had no answer or fix. Asked that the order be cancelled since it was not delivered in two days, and in fact had not been shipped. I was told that it was being cancelled. Not only was it not cancelled, it still is listed as order placed, but still not shipped. Have had several orders delivered late, but this is ridiculous. Have had no problems with Sam’s Club. Surprisingly, delivered on time.

Purchased 2 gift cards online. They processed payment and cancelled order. Rude customer support told me I used prepaid visa and it was my fault. No cards and they took $300 from me. Wow. Canceling membership after 10 years.

We have been loyal Costco members, up until we purchased a new fridge. We bought it from Costco because they always have great customer service, however it seems things have changed. Our fridge was installed by who we thought was Costco, and it wasn't until 1.5 months later that we realized a bad waterline connection and slow leak had flooded our adjacent room. We reached out to Costco and we were sent to the logistics contractor, who sent us to the delivery contractor, who refused to pay for any damages. We are now 4 months into an insurance claim with no end in sight. There is no ownership from Costco in this matter and their contractors are no better. We would have been better off going with a local company who stands behind their workmanship.

I saw a product I wanted to return to the store and purchase. Cost increased by $4 per item which is 35% increase. Mgt was more interested in goofing off than helping. They shook their heads as they refused to honor the previous price. Quite rude IMO. Time to shop elsewhere.

I went to get the hot dog and coke deal. Isn’t that a great price! My husband also wanted a pizza. The guy who made the pizza gave us cups but made me wait for 50 other people to get their order! I counted. The nice lady working was trying her best but that tall guy who I think is the manager is horrible! I now want to close my Costco account.

I signed up as an Executive Member at Costco and applied for the Citi Card. The card never came to my home. I went to the Costco store in Green Bay, WI for assistance. I met with Georgia who proceeded to make it her life's mission to fix the problem. Not only did she contact Citi Bank to secure my card, she contacted me two days later informing the card is "on the way!" This is how customer service should work. Thank you Georgia!

I bought a HP envy x360 laptop from Costco.ca one year and 10 months ago, now the hinge holder suddenly broken when I try close the lid, then I contact Costco immediately and they give their service provider's phone. Ask me contact them directly, that company name is Asurion, I tried go back and forth with this company for a whole week, they didn't do anything, just gave all kind of excuses on the files say information not correct, finally I called them and correct all things with them, then finally they said the damage not covered by the warranty, then I go back ask Costco, Costco give HP phone number, ask call HP, but when I call HP, they said the warranty is only one year, so I go back to Costco again, this time they said it is not covered by their 2 year warranty,

Updated on 05/14/2023: So I have already written about Costco Appliances. They were coming 4th time today and still didn't deliver it. It is for my rental properties. I am still waiting and hoping it to go through 5th time.

I love the Costco store but their concierge service is terrible and it started six months after I bought the TV. The TV had a little back dot on the screen. I then called the local store and was told that it was out of the 90-day window. I thought ok, the local store can't help, let's go to the concierge and get some help. A few weeks go by and I take several pictures and email the team and then get a, "No can help you sir." I then ask them, "Now what," and they responded that I have to call the Allstate warranty department. I think, "Ok let's see what they can do."

Team arrived later than the time window I was given, with zero communication. One was obviously having a bad day and did not try to hide it. They took my front door off then when they reattached it, the deadbolt would not lock. They left garbage behind. And when I reminded him to level the fridge, he told me I needed to do that myself! He also did not show me anything about the fridge...He told me to read the manual. Very disappointed in the whole experience.

Price of furniture bought 5 days ago dropped from $999.99 to $599.99. I asked for price adjustment, supervisor in store referred me to take the picture of new price and go to returns. Supervisor in returns looked down on me and said no. When I threatened to return the furniture, she then allowed only $200. If I had the time, I’ll still return the furniture. I bet if I was **, she will not size me down and refuse.

Don’t ever shop here ever again! Worst experience ever! Customer service was terrible. Corporate didn’t help with anything. Bought $4k worth of kitchen appliances and they just dropped off the items and left them in the box! Lol.

Costco Wholesale at 7000 Auburn Blvd, Citrus Heights, CA 95621. Costco needs to train its employees how to take their customers better. Today, I shopped this Costco, and I was on my way out of the store, there were two lines; I stayed on the left line, and suddenly, one customer ahead of me did not pay for his pack of water, and a checkout lady and a manager still deal with this customer, they did not take him out the way and take care the customers behind. Therefore, I changed my line to the right line to hand my receipt over to another lady on the right who checked our receipts; suddenly, she raised her voice and said, "you cut my customer's line to make it slow for them" and "I help you this time, but next time you have to stay your line." I said, "they are still taking care of that customer issue, and that line did not move, you see." She said, "it doesn't matter; you have to stay your line."

Unfortunately, after my purchase, I was out of country for family medical emergency. After I unwrapped my laptop, I completed windows 11 setup. Later sometime, I restarted my laptop to login and realized laptop screen was not working. I returned back US on march 1st week, then I contacted Costco for help. They couldn't solve and forwarded to MSI. MSI asked me to send my laptop for repair. I was really disappointed with COSTCO that 90 days returns policy doesn't have options for people like me who is out of country during the 90 days period. I was really heartbroken and disappointed with Costco on my brand new laptop. Now I have a feel of using refurbished laptop.

DO NOT understand any circumstance purchase an appliance from Costco unless you have hours or weeks to deal the resulting problems and, at the end of the day, get nowhere. Purchased a $3,000 refrigerator from Costco. The delivery company was in

Absolutely awful customer service and membership structure. I shared an account with a former roommate, paid for an executive upgrade, and was summarily removed without any contact or explanation. Customer support was awful, blamed me for not being the primary account holder - which I wasn't made aware doing the sign up process - and didn't really care or try to find a solution. Such a bummer since I like the selection and used to spend thousands of dollars a year at Costco.

It's needless to say that inflation has been raging across Canada. I find that the higher the prices go, the saving room by shopping at Costco narrows. Costco jacks up the price tags on the essentials, Staples and the basic basket of goods much more aggressively than other big box stores. The price of boneless chicken has doubled in 2 months. I usually shop in my local warehouse every 2 weeks and see prices increased by 10-20% during every and each visit. It's obvious that Costco is taking advantage of the inflation and engaging in price gouging.

Costco revised return policy to 90 days on appliances, not renewing membership as fridge broke after 90 days, tech advised to junk it, out hundreds of dollars, unacceptable as we spend an insane amount of money there.

Decided to try ready-to-heat Ruprecht Fully Cooked Irish Stew. After following instructions, the meal came out a cold, greasy, fat-containing soup. After cutting bag open, the gravy poured out with the ingredients still in bag. Wise to skip this item offering.

We are super upset! We went to one Costco location to buy sofas, they ran out one of them and direct us to 42 Overlea Blvd. The next day we drove 45 mins to this location, and has been told that sofa was out of stock, because they hold it for other members. I called before I came to the store and also asked staffs from the first location we went: if we can pre-hold, but they all said no to me. Also, we need to pick up right after we buy it. So we arranged truck and go, guess what. This location hold it for other customers. This is not fair that what they do is so different for customers. I think their management team did not follow by rules and was not well trained. We were about to buy 4 sofas, but since were treated like that, bye-bye Costco. Horrible Horrible experience!

Went in to a Costco store to learn (and view) about the latest TVs in the market. A very knowledgeable representative took the time to explain the various options for TV screens and, base on our specific wish list and budget recommended a Sony model that just happened to be in stock (both at the store and online). Given the large size (would not fit in my SUV) the rep recommended instead we purchase the unit online which got us a free delivery, plus optional installation. We gladly did so, right there and then (in the store, with his assistance) using the APP, and went home happy awaiting instructions on its delivery.

I called Costco.com customer service. Spoke to a rep. Everything was going fine. She told me she would check on my question. After wasting 25 minutes of my time she disconnected the call. After this experience I think I am going to cancel my membership. I would not want to order something and have a problem and have this to deal with.

Beware on large item purchases. Did twice and both times after taking the money from our account, a month or longer after, they cancelled order, did a refund, and had to reorder. One was a computer, the other was a gazebo. Still haven't received and they have had our money for 5 weeks. Just talked to customer service (3rd time). Suppose to be here tomorrow.... right!

I ordered groceries from Costco Jan. 29, 2023, the order was delivered. The price was $217.00 including a $10.00 tip. Today when looking at my credit card I was charged $250.00, I called Costco and they told me to call Instacart, I did and was told that was the fee for having Instacart delivery. Nowhere on the Costco site does it say there is an Instacart fee. Instacart call was very difficult to understand the person I spoke to, I think he said this charge will be removed in 7-10 days! Costco needs to let people know there will be an extra $33.00 charge for delivery. My last order was the exact price that was on my delivery order. This is no way to do business.

Day by day Costco is getting greedy. I go to Costco to buy Name brands at right price not Kirkland. Many name brand things which I like to buy I getting replaced by Kirkland **. They can carry their brands but not at the cost of discontinuing the established brands. Very recently I see Kirkland canned whipped cream replaced from Land O Lake brand which is an excellent brand. There are many other examples. I be a suggestion for Costco. Change Your company Name to Kirkco. This whole thing is disgusting.

I purchased a refrigerator from Costco.com in December 2022 for my unit in San Diego, CA. Costco.com called me to coordinate the delivery. Costoco.com coordinator the delivery team will call me half an hour before before the delivery since this is Costco's policy. I received a automatic voice call from Costco logistic team to advise me the delivery time the night before the delivery. I took a day off and drove from LA to San Diego to wait for the delivery. Costco Logistic delivery team didn't call half an hour in advance as per their policy. Costco Logistic delivery did not even show up. Costco Logistic delivery team called me to left me a voicemail to reschedule the delivery. On the second day, I called to reschedule the delivery.

After a long outing with the family and completing over 300$ in groceries I realized I forgot my Costco card and somehow I forgot all my I.D. at HOME in another pants, unabe to purchase much-needed groceries! I shamefully asked the patron in front of me if she could let me be a guest on her card only to be denied. Thankfully the supervisor Tamara at Costco in Etobicoke saw what was happening and was able to get me a temporary card with the help of Novolette. They were both exceptionally pleasant and professional even keeping my wife and baby entertained while I made them wait for me to sort out my own mess.

I ordered a computer on Black Friday through Costco.com. A week later I received the shipping box EMPTY. No computer in the box. I immediately called customer service. They explained to me that the situation would have to be “investigated” and that I would receive the next steps as to what I needed to do in 24 to 48 hours. I asked to speak to a supervisor because I was so upset that I was out $1200 with nothing to show for it knowing very well that nobody cares that I didn’t receive my computer. The supervisor told me that I needed to file a police report in order to expedite my refund even though the shipping box had no evidence of tampering. I was treated suspiciously on the phone by the supervisor and I was outraged.

I purchased a washer and drier combo, not even the one we wanted but that one was on backorder. So we purchased this one. I stated delivery date of December 10th, today is that day and nothing so I called after a few minutes they came back and said, "Sorry. Backed ordered. It will be ready for delivery January 30th." I explained all above to them and never received an email or call telling me of the delay so I'm at home waiting for my washer and drier. They said it can be cancelled but I explained about the Black Friday specials and this does nothing for the situation unless they are willing to honor the same discount but they said no. I order plenty from Costco and usually all is good but now on an item that is needed they dropped the ball. Cautionary tale, don't trust anything, call on everything especially Costco as they show to have poor follow through or followup.

I learned my lesson to not buy appliances from Costco. I purchased a dishwasher from Costco on 11/24. I was given a delivery date on 12/1 and install on 12/2. Delivery was 7 hours after time I was given with zero notice. Install company notified me morning of scheduled day that the installation date was being delayed one week due to a high number of orders. I called their customer service line and was offered $50 or I needed to find a plumber to complete the install. I had to make a decision on the spot and they didn't care about the lost time and inconvenience of me having to hire my own plumber to complete the install. Again, installation was to be included in the price. I was treated like a number and not a member! Buyer beware!

My last two on-line purchases account for over $3400 but COSTCO has yet to resolve the problems with both purchases. The first was a little over $700 and was only missing a $2 adapter to get the device to work. I called the manufacturer but they told me to call Costco, who after a month now has not been able to get the $2 part so my only option was to go to the trouble of returning the product.

First off, I love my Costco Warehouse and this review is of my experience in Edmonton with purchase of countertops. They use 3rd party contractors and in my case FloForm countertops, who are the most unprofessional people I have ever dealt with. I have a quote with an itemized list without prices and just a total at the bottom, and my Costco contract is a carbonized form with out to date contact info and a summary of what is being done and a total amount. Had a very hard time tracking down someone to talk to at Costco Installation as I called their phone number and was told that my concerns would be passed to a manager and they would get back to me, but no one ever did.

No matter issues big companies never care about small or 1 customer. If anyone has ever had an issue please contact me MORE. Get way farther. I just keep having bad experiences and no one ever cares. They laugh it off.

On 15 June 2021, my son gave me a 55" Hisense TV which he bought from Costco on that same day and paid for extended guarantee. The TV stopped working on 5 October 2022 and a complaint was filed with Costco (complaint no. **). On a telephone conversation on the 6th of October 2022, Costco promised to sent their technician to check, and he came the following day. He declared that the TV could not be repaired and submitted his report on the same day to Costco. Since then, this is how Costco has been dribbling me:

I ordered a dishwasher on-line. The on-line info said I would need a deliery appointment and an installation appointment. I was told I would be contacted by the installation company to set an appointment. The information implied that installation could take place the day of delivery. The dishwasher was delivered this morning, but I had not heard from the installation company (Transmotion Inc.) so I called them. They told me the soonest they could install it was 9 days from now because they "don't have anyone in my area right now." I'm very disappointed with this poor service. We'll have 9 days with a large box blocking the kitchen and no working dishwasher.

Terrible Experience. Wasted my time. I wanted to order a dishwasher. Costco requests that you purchase a membership in order to place an order which I did. I paid $66. The payment was approved and processed. I then purchased the DW. Was waiting for delivery. I received an email instead telling me that my order was declined. Called... placed on hold for an hour... transferred...on hold for 32 min... agent told me that my billing address does not match the delivery address. Ridiculous. I used the same credit card for the membership which was approved. I called my bank and asked them to approve the amount. Bank said that they have no idea what is Costco's problem. Apparently, the Dishwasher was not in stock and they came up with rubbish. I finally ordered from Kitchenaid. Just wasted my time. This place is for people who have plenty of time to go to the locations. I don't.

I really thought better of Costco and when I saw we had to wait 4 weeks for delivery of a washer and dryer, I accepted it. Finally the day is tomorrow, Tue Oct 4 and we got a call this morning confirming. Good I rest easy. Then just now at 6pm I get a text saying "confirmed for Friday Oct 7". WHAT??? I call the number... no answer of course and I leave a message. Scramble to find my Costco order confirmation and call that number. First agent, puts me on a hold to figure it out and then 10 min later never comes back but another agent does. "The delivery didn't come in Saturday as it was supposed to so it's now Friday" THEN WHY ARE YOU JUST NOW TELLING ME?? Since I will be out of town and no one else will be here Friday, guess what: next available is in another 2 weeks. WHAT A JOKE! order elsewhere.

COSTCO promote Or sale LENNOX product and installation by its dealers with 10-15% of rebate but customers are end up with poor workmanship of installer/dealer of products. Executive customer assume the COSTCO quality for the big ticket purchase but its an illusion. Poor quality/workmanship cause hardship and more money than % of rebate offered by COSTCO. There is no way you may complaint COSTCO for their did to customer and same time installer exploit you to keep paying for getting things work. It clearly a case of COSTCO earn from dealer and sold customer to suffer with bad product/workmanship.

Do Not Buy LG TV. We bought LG75UM8070 $1100.00 TV, 10 months after, the 2-year Costco warranty was up. Backlights went bad. It is a known problem with LG TVs. Contacted LG, they said, "Out of warranty, sorry."

I wanted to amend my last review of Vizio technical support. After many days of going over and over the same instructions to get updates I finally have a working television. My frustration was not mine alone as many Vizio customers were having the same issue. I wanted to say that the final support I received was excellent and I apologized for my frustrated attitude. Had my television not worked after their "once in a million update glitch" the possibility of replacing my television would have been done. Thanks T.

Why would Costco charge customers for membership in advance to purchase from Costco? All the groceries business don’t charge customer to buy from their business or taking customers' money in advance for membership, it’s like you want to buy from my business (Costco) you have to have a membership and you pay your money in advance. That’s ridiculous people. Wake up. Costco it’s not cheaper than other groceries business and the quality of Costco products it’s very cheap. People are going for the name not the quality of the products. Since the pandemic Costco has increased each items in his warehouse. $4-10 in foods. That’s not counting the rest of the products, so where are the people saving? Paying in advance for membership, which we can have a free Credit Card and collect points as Costco’s points, many Banks offering credit card on purchase you receive points.

A good company that cannot resolve problems of their own Costco has always been a company that I shop and love to respect but until recently back in May 2022, I purchased a 75 inch LG TV that was delivered to my door. Upon installing it myself, I have discovered the screen was chipped and the screen was damaged. The very next day I contacted Costco Customer Service and they said they will deliver a new one to me. However, it takes 2.5 weeks before my new TV was delivered. But then, the second New LG TV was also chipped and damaged. Both 75 inch piece of junk were sitting in my home for nearly a month, until I decided to call a junk collectable company to collect it. I have proof and photos of the damages on both TV and it costed extra me CAD$400 from my own pocket to pay the disposal company to get rid of the junks.

I quoted their preferred auto insurance provider and got a 40% higher quote than Progressive, Geico and National (Allstate). You should double check these people because they are making you look bad. Are you only in it for the money or do you want to keep your good name?

Went to Costco for 4 new tire installation (paid $576.12 for tires, installation, tire disposal and tax). After a few minutes, the technician called and told me there is a problem on my lug nuts and said they need to replace all the lug nuts. I didn't think it is necessary but I agreed just to get it done. I paid extra $39.60 for the lug nuts. When it was done, they handed me the key and was excited to see what the tires look like. To my surprise, it was so messy. Full of white stuff like a kid played white paint on it. Then I noticed one of the wheel emblem is missing and found a broken one inside the car on a Ziploc bag. Lastly, the odometer showing on the invoice is wrong. They put 147808 instead of 174808.

Have you ever ordered an item from Costco online then get an email "sorry your order has been cancelled" with possible reasons like address or credit card? It has taken me 6 months to get Costco to tell me why. The first item was ear buds cancelled in February. My husband blew it off. Then ordered a modem a month later. Cancelled with address or credit card issue inside the email. But we were ordering other items that were being delivered on the same card. So I called OnLine Customer Service. They had no clue. Told them I want a manager. He was clueless. Told me to try again and he would watch it. Called me back. Said he was clueless but would research. Called back and said he researched my account. Said we are blocked from dept 24 appliances. Told him they just installed an LG dishwasher. He told me Loss and Prevention would send me a letter with details.

I signed up online and they apparently changed their process to not cancel memberships online. Huge red flag. I used to love Costco but this experience was a huge turn off. They will never see my dime again.

I am a woman who was going to shop at Costco and I brought my dog with me. I thought it was ok because I saw a man with his dog there too. The man walked in with his dog and the greeter didn’t bat an eye. But when I tried to walk in he pointed to a sign that said no dogs. I asked him then why did that other man go in with his dog? He told me not to get snappy. I will definitely switch to Sam's Club. Bye bye Costco. I’m on my way to canceling my membership.

I bought a laptop with a 2-year extended warranty at Costco, and suddenly the screen failed. There are no obvious cracks on the screen. Costco denied the warranty claim stating the causes were "unknown" therefore the claim was denied. I have been a customer of Costco for over 10 years. I will never buy a single item again, and I encourage everyone not to buy items at Costco because their warranty sucks. If the failure is for unknown reasons, then they should honor the warranty and fix it. I have spent tens of thousands of dollars in Costco over the years, and for me is unreal they won't pay for a $250 repair. I am going to Sam's Club instead.

I had a cashier tell me that my elderly mother could not purchase food on her food stamp card while shopping there. After calling the store at 1201 N loop 1604 east, San Antonio, TX 78232. The front line manager named ** was very rude to me about a member of my household using food stamps. Not only does this feel like income discrimination but the level of rude service received makes me wonder how these people even have jobs to belittle those who are forced to live off government assistance. If you don’t want to honour food stamps just don’t even accept them to begin with. Thanks for the de humanising experience.

It is no star for Costco.com online. Terrible customer service. I ordered a TV via costco.com online. They canceled my first order with show any good reason. I called them couple times & none knew about the reason. Everyone said something. Again I ordered another one & I called them again to verify everything is ok but they told me that their system could not verify my new home address & they can not delivered.

Ordered a 11¼ x 8¾ Hardcover photo book from the Costco Photo Center just recently. I have been designing photo books at Costco since 2012 & never had any issues with the quality. But this time the book came with very poor quality photo paper which was very thin, lightweight & off white compared to past photo books that I have ordered. The Binding was poor, the hardcover was very flimsy, the front & back inside paper was like regular black construction paper. I called the customer service, talked to the Supervisor but was told that the quality of paper will be the same even if they resend me another book. There is no mention of the description of the paper on the website when one orders the book. Maybe the vendor they use may have changed ever since they shut their photo departments completely. Overall poor quality of the Photobook.

Costco is not responsive and I paid for grill and not responsive and is blaming 3rd party and not have alternative plans.. Costco is one of the worst. Only think about money and not worry about consumers, Costco will fall down for sure if this continue. That's my tracking ID. Please deliver asap. More than a month and not received it. **. Be responsible.

On Friday, May 27th I was online looking at BBQ's. A Napoleon Brand, it was 1249. I thought when that goes on sale I will buy it. Saturday, May 28th my wife gets an email 20% of all online purchases. I thought great, I'll go online and order that BBQ. Lo and behold it was gone. I thought oh well. So Monday after the sale was over I go online again. And lo and behold the BBQ was back. Costco is sneaky and its advertising practices leave a lot to be desired.

Ordered Costco washer and dryer and fridge. They have worst delivery. They will give delivery window. They will not stick to the window. They will call you 2 minutes before they are there after delivery window. They will deliver damaged product. They did! They will damage your property while delivering and not fix it! They damaged my entry door to get refrigerator in the home. They will offer compensation for mess - that is puny. Try dealing with customer service which is 1 hour to get to someone to speak to it. Most customer rep are nice to speak to but they cannot much other than provide lip service. Sorry to have shopped for appliances with Costco. IT IS HORRIBLE. And I pay to shop at Costco. The membership ends here.

I have ordered laptop through Costco app and got discount around 200$. However, today I got an email by mentioning cancelled my order with no reason. I have used Costco credit card and I used my address which is card address to order the laptop. Today morning I tried to reorder and now price is went up. I think they cancel my order because of price change. I am not trusting Costco online again if they are cheating like this.

I’ve had 3 delivery dates - the last one is over a week past the estimate I was told when I placed the order. Not a shortage issue. I was told the washer is at the warehouse they keep forgetting to put on the truck. Now both the GE 3rd party delivery & Costco customer service no longer return calls.

They contacted me and professionally solved the problem.

On 5/1/22 I was in Costco and decided to put a cake order in for a 50th wedding anniversary. The process is sad. You just put your order form in the box and hope for the best. I filled out the form placed it the box. Called on 05/06/22 to confirm the order and was told by a costco employee that the bakery was all the way in the back and they didn't feel like walking back there, but they have my order or at least he thought they did I explained that was unacceptable to think on something he did not know for sure. To add insult to injury he hung up the phone and wouldn't answer I had to use my husband phone to call then someone answered. Anthony answered and explained the process of ordering a cake. Very disappointed. I hope my cake is there on Sunday or I will be send a review to the president of the company, and my social media. Not a threat but a promise. I am so sick of spending my hard earn money and being treated like poop.

I am a 69 years old man with white hair, but the casher think that I am as a young as 21 years man. He told me to scan the goods by myself and then walk away. So I have to bring the heavy stuffs such as milk, chicken broth... etc on top of the counter and scan them. I am wondering what are the cashers for?

I shop at Costco in Reno. I resent it every time I go. Besides the horrible overcrowded parking, the customer service cashiers and "exit handlers" are 98% of the time rude, cold & never ever professional or nice!! I very rarely receive a look to even acknowledge my existence let alone "Hello" or "How are you?" "Did you find what you needed today?" Nothing but impatience, the cashiers get short with me easily & only care about getting their money & selling me an upgrade on membership. It's just an unpleasant chore every time I go. Customer service is basically the worst in Reno! Poorly managed business not to appreciate simple old-fashioned customer service guarantees happy returning customers. If it wasn't for the few things I can't find anywhere else for less, I would cut my membership up yesterday.

We ordered a mattress at Costco.com. After waiting a week for delivery and set up, the mattress turned out to be a full instead of a queen. The delivery crew were kind and professional; however, they took my old mattress and set up new mattress stating that Costco would exchange with the correct mattress. They asked me to call customer service and left with our old mattress. The representative on the phone informed me that the mattress I ordered was not available in a queen and that they do not do exchanges. I was instructed to start a return process in which they would pick up the full size mattress in one week and they would process the refund in "3-5 business days". I was then told that I would have to initiate a new mattress order. They would NOT honor the sale price of the new mattress from the week before.

Ordered IN Stock Patio set that was Fully paid for and completely mishandled by creating multiple orders for same merchandise and Complete Lack of Customer Service/Information/Followup regarding WHERE WHO WHY HOW my order is - Have been left Completely on my own to figure it out. No one Knows Anything or Follows up. I have contacted shipper who gives me a Two Month Window however, maintains Information isn’t Certain. Showing A double shipment of same order. Costco never knows anything or follows up - Furniture company never replies to my emails/VM and Shipper confused by ALL the Above as Am I.

I orderd Nova Foam 14" from Costco, I received an open box but didn't think much of it, but when opened mattress found out it was a USED one but re packaged, I tried to complain but Costco will not receive my email, they gave a full refund so I ordered same mattress again thinking first time was a mistake but they shipped the same beat up boxes again and I refused to take delivery. This's not the way to treat a customer, shame on you Costco

Metropolitan Warehouse & Delivery is the worst delivery service I've ever experienced in my entire life! My new life's goal is to post this information all over the internet in the hopes that no one ever has to deal with this company. The first crew that came to deliver the bedroom set damaged the dresser and one of the drawers in the chest. I’m not talking about small damage. They split the piece of wood on the lower front section of the dresser beyond repair and the bottom of one drawer in the chest was completely broken in half. These are things they likely knew they did but were in such a hurry to get back on the road they didn’t seem to care. Before they left I inspected the furniture and found the broken drawer so they took that piece of furniture with them when they left. Unfortunately, I didn’t notice the cracked wood on the dresser until 5 minutes after they left. I called to ask them to come back and pick it up but they refused.

They sold a damaged Dell laptop and I tried to return after opening the laptop. But they are saying they will not take it as it is damaged. They are giving suggestions like go to dell service center and repair it there

I'm baffled. I ordered the pack of 48 ramen noodles at Costco not too long ago for less than $9 and I have been looking for it there. They kept saying out of stock. However I really needed for my kids, I ended searching elsewhere and I found at eBay for $23, which compared the outrage prices out so I got there. The order came in a box that said Costco and I said to myself but i my Costco already which one is that one? And it was the noodles that I bought from eBay which was more than double the price. I'm in disbelief just because I trusted Costco but to do his customers duty like that, I'm really turn off. I don't believe Costco will do this.

They measured the door and said it's way too narrow for delivery so they will check the new fridge on truck. In meantime I took off the door and those guys fled the scene. Now I got no door & no fridge.

They will just ask you to fill a police report. They are not responsible for making sure you actually get your package. Don’t order Costco online. If you don’t get it, you lose it. They will not find out what happened with your package.

Costco denies any problem. This is why the Stealing comes into play. I have proof of their online problems. I sign into my account. Make my purchases. Payment is typed in with a card number, name, expiration date, etc. This card number was not used for payment. Instead they pulled up an old account that has not been used for a very long time. Keep in mind that I have made purchases with Costco online with a different Card Number and it has successfully gone thru their system. Two purchases back from November 2021 also was put on the same card they had on file that had not been used for a very long time. You may say that is why they have your card on file to use. But when I am signed in and go to payment information and type in my information it goes thru on the card I used. It does not default to the card on file, that has been there for a very long time. I have the proof and Costco is not interested.

If I could give them ZERO stars I would. They do not deserve the one star I had to give them to write this review. Here is the absolutely ridiculous scenario. I originally placed an order on 26 December2021. The item was somehow delivered somewhere in the state of New York on 11 January 2022. Well, this was the first epic fail for Costco.com primarily because I live in ALASKA. Not very smart at all! I contacted Costco on 13 January 2022 about this order. I was assured by the customer service person that the order would redone, the item would be expedited and that the item would arrive by the original scheduled delivery date. Then it took until 19 January 2022 to get an email confirming the new order. Then an email on 20 January that the item was shipped. However, the tracking information provided was never trackable. The promised delivery date came and went with no package from Costco.

This company just joke. They renew the membership not like they saying every year but every 10 months, so sad! Even though they are charging for membership without your knowledge when you are paying for purchases.

Caution! When trying to purchase online from Costco--they can automatically cancel your order, and put a hold your funds with ETA to do so! I had entered my credit card info. correctly as it appeared on my card, with the correct pin etc. (I confirmed this with my bank), but when I entered the name in the Bill-to address, did not match EXACTLY with the card (i.e. Sandra vs. Sandy). Therefore, their order system automatically cancelled my order and then put a hold on the funds at my bank until they get around to releasing them. A simple error trap routine in their online order system would prevent this and/or highlight the difference (if required). BTW, other major online retailers (you know who...) do not require they match exactly or seem to have no problem handling it.

A company I ordered from uses your logo and email Costco@gmail.com. I believe it's a fake site but your logo appears on their web page. They offer products at great discounted prices. However I never received the product l ordered or response to my email.

I went at 9:30 to order a pizza. First person in line. The kid said it would be more than 45 minutes because a big order had come in for 50 pizza. I said I am here now and your short staffed has nothing to do with me. Can’t you put my pizza in now. They were rude and not helpful, I am a Costco business card holder since 1988. I won’t ever order at the food court again!

Called Customer Service Line (800-774-2678) to report/resolve paying twice for membership renewal. I had to walk the agent through my account transactions even though she kept putting me on long holds to review what was in my account record summary. The agent couldn't (or didn't know how) verify both my banking transactions to Costco (1 on-line, 1 at in-person-checkout) and ultimately told me that I would to drive to Costco, stand in line at Customer Service counter, and dispute my double-payment issue with a warehouse person. Unbelievable service incompetence with this store.

COSTCO DOES NOT CARE ABOUT THE SAFETY OF SENIORS OR THE IMMUNOCOMPROMISED. E-mail sent by me to Costco: I am disabled and I am immunocompromised. I wrote yesterday to express my concerns with an upcoming appliance delivery through Metro to Home. I requested that for my safety the delivery personnel be fully vaccinated. Metro to Home refused to comply and Costco refused to take responsibility. Costco has the absolute power to demand that subcontractors ask their employees their vaccination status, and if refused, find another company who is willing to respect the health and safety of Costco's customers.

Costco in Orange Park FL damaged my rims while installing tires on my Jeep Grand Cherokee. When I went inside to ask about the damage I was immediately yelled at by a technician saying they didn't do it and that I was absurd to think they caused any damage. Their insurance was even worse to deal with. Charity was difficult to get a hold of, never answered messages, and was rude every time we spoke. This is THE worst company I have ever dealt with and I will never do business with them or any of their subsidiaries again and I advise everyone else of the same.

While eating my first of 6 everything bagels I got a piece of plastic that lodged into my gum. Very unpleasant. I sent pictures to the manager. He investigated the bakery and said there is nothing similar in the bakery. Not from here. Sent pictures and the actual piece to the Bakery that supplies Costco with the par-baked bagels. Fiery Foods in Ontario. They said the same. Well it got baked into the bagel somehow!. After a closer look at it it looks very similar to a piece of a plastic from a water bottle lid. I have pictures to compare. I was told by the manager that I could return the remaining bagels for a refund. Wow that's it? As if I would even think of eating the rest of bagels that possibly have more pieces inside them. No compensation for bringing this to their attention. Has anyone else found plastic in their bagels from Costco?

On December 8, 2021, I had four new tires installed that I had purchased on line and had delivered to the Costco Peachtree City, Ga store. These were for an older classic car that wasn't quite roadworthy yet, so I brought only the wheels to have the tires mounted and balanced. They completed the service and put them in the back of my truck. When I got home, I noticed that the weights were 'stick-ons' and not the 'tap on' leaded ones. So far, no problem.

I ordered a refrigerator online from Costco on Nov 26. It was scheduled to be delivered on Nov 30. Quick availability was the sole reason for my order to Costco. As per company process, I was supposed to receive communication a day prior regarding my delivery and timing. I did not receive any of these. At 944 am on Nov 30, got a call from Costco delivery driver informing me that they will be arriving in 5 minutes! And asking me to ensure that my driveway is absolutely clean and "Salt sprayed" otherwise they would return the delivery. I rushed out with my shovel to clean up snow. Within 2 minutes of calling, Costco truck arrived at my doorstep. I told driver to wait few minutes till I clean up all the snow.

Had an appliance delivery of refrigerator, dishwasher and range. Delivery staff are supposed to do basic installation and haul my previous appliances. Delivery guys started with the excuse of my plants in the entrance they did not want to ruin them. I told them not to worry they will regrow. When they came in they did not want to haul my appliance, told them not to worry about them, then they were allergic to cats and did not want to deliver. Finally they left it at my door with no installation. They are horrible. We never buy any appliance or any services from Costco. When membership is over will go back to Sams.

I've been to the Costco Hearing Aid Center several times with the same complaint over and over now they tell me it's too late to get any kind of a refund. So today I went to Sam's Club and I'd only one tuning. I'm much more happier.

After being a customer for over 14 years you would think that Costco would be willing to go the extra mile for a customer. Purchased a Tv and was supposed to get a $300 cash card. That was in August. I called in October to ask about it and noticed they were now offering a $500 cash card for the same Tv at the same price. I spent 30 min with customer service and after speaking with the guy and asking him do they could honor the new promotion he said he was able to get it pushed through. So here I am waiting for my cash card since I am trying to buy a new couch from Costco and I still haven’t seen it.

I have been buying Costco bacon for years. Lately when I get it home and open the packages the pieces are cut so thin they don't even stay together. Today I made some and there was 2 ozs of fat that weren't even attached but on the side of the bacon. I hate to pay higher prices but I want whole pieces not parts.