Costco Reviews

I do my big shopping at Costco monthly. I most like the fact that I only have to go once a month because of the idea of "bulk shopping". The prices are also a big draw for me. The store has a variety of options to choose from. The meat is of good quality, I have even bought clothes there for my family. I also love to go to the different vendors present in the aisles to sample their wares. Yum! Now can you please put a store closer to Morganton N.C. I drive over an hour and a half to shop at the nearest Costco.

I love Costco! Great products! They stand behind what they sell. The employees are very nice! We need a Costco in Redmond, Or! I would shop there more if they were closer. The food court is great! Our grandchildren love to go there for lunch.

Products are good quality; customer service is good; location is good; most prices are lower than big stores like Safeway. Parking availability is great, easy access. Usually find everything I am looking for.

Always good quality merchandise and sometimes good prices, easy returns. Great pizza. Less than perfect variety to choose from, would like to be able to purchase smaller quantities of produce, check out areas efficient and fast even though they are long.

I love Costco...but I always spend more than I would like. Another thing that bothers me is I pay to shop there. Just saying. I always enjoy the checkers!! They have great customer service. They do stand behind their products. The customer is always right.

I trust what Costco has in their stores. The products have been reliable. They have very helpful service and the products are great especially their prices.

Their yearly cost of membership is too high for the value you receive. Again this is just a larger warehouse of products. They offer the same products as their competitors. I would hope Costco and Sam's would benefit from dropping their membership fee or reducing it by payback usage.

Costco is the best place to buy groceries. I have bought the finest cuts of meat for special occasions, steaks that can be cut with a fork. But their other meat can be purchased at economy prices, that is still a cut above. Their fruit is right off the trees, fresh picked, colourful and crisp. Baked goods that are a meal in themselves, fresh and sweet, sandwich bread and breakfast treats. Cakes off the shelf or they will make it for you. Sections comprised of cheeses and tortillas, hams and fish. And all of this while eating and drinking free samples. Costco groceries can't be beat. And that is only the food section, they have a section for day goods of all kinds, books and jewellery, household goods and toys. See you there.

Easy to get to. Easy parking with large spaces between vehicles. Gasoline prices are typically 20 cents a gallon than the rest of the gas stations. Lots of handicapped parking. Great prices. Nice people. Great food court. Employees extremely friendly and helpful.

Costco is a customer service oriented store, they have specific product lines, great pricing, quality is of utmost concern for their SKUs and have an easy, guaranteed return policy. They are beginning to carry a lot more organic products, their meats are the best quality. You can easily shop for major items on their website. I've been a Costco customer for many years and as they expand their product lines, make deals with local vendors to supply Costco negotiated pricing on things like vacation and auto, I am grateful for my Costco membership. Quality of product and customer service guarantee are driving factors in the way they do business.

Pros: excellent return policy, excellent customer service, big choice of high-quality products, lower than anywhere prices, lower gas prices. I do about 90$ of my groceries at Costco. Also, I often buy at Costco toys, kids educational resources, clothing, kitchen utensils. I have never had any negative experience with Costco during the last nine years of having Costco membership.

I shop at Costco all time and eat there. Love it. Went to Costco Edmonton Airport today. First time had the worst pizza of my life. No ham, just a bit 4 pieces of pineapple on end of it, cheese small amount and so well done was hard like cardboard. Maybe some foreigner that don’t know what pizza is.

Awesome place for good deals. Excellent quality of everything. Well displayed and clear prices, nothing hidden. Customer service could improve. It's hard to find someone when you need them, which is not very often, but still. Sometimes I feel employees have an attitude. Is like I am not always treated as I would like to be.

Costco prices are high on multi packs of same item so individuals don't normally shop there. For families the end cost is large for food for typical shopping trip BUT I don't find a need to go more than once a month. For that, Costco is A+++ to shop in.

Costco is a great place to shop. The samples and the affordable food court are great and it has a wide variety of merchandise and Christmas time is even better since they have more merchandise and food to try. One of my top favorite places to shop.

Good values if you can use larger quantities. Beef is some of the best available, as is their farm raised salmon. Just avoid them on the weekends. Limited locations are a disappointment if you don’t live in an area with Costco.

The biggest change I noticed in Costco at 1800 Sample Rd. Pompano Fl; Men’s Clothings’ quality is third grade, specialty Pants. They used to be famous brands & from Italy. Now their low grade pants are actually prepared for Costco to sell at low price. It started few years back. I don’t buy them anymore. Bakery has chafed their quality ingredients too. No Sour Dough bread. Arugula Danishes taste awful. Ingredients disappeared, and made by some cheap Oil. I don’t buy them anymore. Fruits are of lower quality as well. Very disappointed. Complaining doesn’t go anywhere! Waste of time. I’m going to change my Executive membership to regular!

A long driving distance but for customer service, value, variety of in-store items and long warranties...Costco is the very BEST! We tried to plan for at least 4 hours to shop and shop often maybe 2 to 3 times a month at Costco in Camillus, NY outside of Syracuse. They also offer large number of organic items.

Costco is certainly worth the savings, especially for vitamins and other over the counter meds. I wish, though they would have a map of where items can be found. It is hard to have to go up and down the huge aisles to find things, especially when they change where to find things.

The long lines, crowds and limited parking make shopping there very nerve racking. This makes the shoppers rude and careless. The receipt checking at the door also seems unnecessary and could be avoided.

Forgetting that my membership at Costco expired 4 DAYS AGO because I usually shop at Sam's Club. I went to purchase something. The cashier Told me that my membership was expired Um said I had to pay a $120 to Reno. The kind lady behind me offer to use her card so I may purchase my items because I was not going to renew with Costco. The cashier said that is not possible. We have to use our own card but the lady behind us said that does not make any sense because I'm standing right here and I'm authorizing them to use it and he refused to let her use her card. Very unsatisfied with Costco's Customer Service. I will NEVER GO THERE AGAIN! And will tell everyone I know They suck.

I find that packaging is much too large. We are a retired couple, no children with limited storage. Forced to shop at H-E-B or Kroger referring to food products. Pharmacy prices are fair as is gasoline. Clothing for most part is uninspiring. I purchase coffee beans there.

I find the meat department carries the best meat, prime, and best cuts. Sometimes cost is a reason we don’t buy as much meat. Bread department is nice, Wine department has a nice selection at reasonable prices. I like that I do not have people running up to me with fake sales pitch about a bogus product, like your competitors.

I have tried to use Costco website for the last 4 days now - I finally called the Costco CS people and the answer I received was there is an upgrade going on. so I ask why is the web page flipping over and over in a loop with an error reading for the last 4 days - - what has happened is a hacked took place and a virus was released thru their system to cover up the hacking - I have work in this criteria on code - when the code pages get inserted with a line or just a few letters this is what happens.

Costco respects both its customers and employees and that makes the difference. The employees genuinely seem like they enjoy their jobs. They also have highly rated eyeglass and hearing aids departments. The food samples are plentiful.

My favorite store. Every time I go into Costco I find what am looking for. They carry the best products for a reasonable price. Love the lighting and displays. The people are very customer service orientated and kind. They run towards you and not away. The hotdog is a plus.

Costco is clean and the products are well displayed. They carry a lot of organic items. I bought 2 pairs of prescription eyeglasses which were the least expensive of 4 other places. I'm really pleased with them. Their gas prices are the cheapest around my area and I get 4% back for using my Costco credit card.

I've felt discriminated or treated like a second-class citizen. Today was the worst so far. The teller was rude during check out. Her demeanor changed from socially welcoming towards the previous customer. To just plain RUDE! She mishandled my cereal into the cart. The only words that came out of her mouth was the total, I felt rushed and unwelcomed. Another discriminatory example would be "sample people" who never make eye contact or ask if I would like to try a sample. On Valentine’s day the seafood assistant suggested I purchase "Frozen shrimp because this particular one is very expensive.”!

I shop Costco with a list and can generally get everything on 20+ minutes. I have room for bulk purchase of things I use a lot including paper products, cat litter, bird seed, coffee pods, green beans and canned tomatoes, apples, frozen fruits and fish. I often try foods they are demonstrating and often add to my list. I have purchased tires and love the follow up service. I find gas is $0.25-30 cheaper than I can get elsewhere. Their return policy cannot be beaten.

The best thing about Costco is the price and that you are not afraid to try something new because they take everything back with no questions. The only downside to Costco can be lines to check out on the weekends. I wish they would open all of them when you have to wait.

Sometimes items are moved around just so I have to go down more aisles. Some items like Izze drinks are not always available. Books are always a good buy. We have the corporate card and save on membership costs.

Good return policies make all the difference! I’ve returned cooked salmon because it didn’t taste fresh! Awesome store! The prices are always the best and they carry quality products. We have a large family and shop often at Costco.

Always great service and love ending up eating in cafe. Also, no questions asked when returning items. Wonderful products. Friends that have used travel options claim are very good. Greatest gas prices. You get your membership fee back first year.

Need more checkers-long lines at every open register - too long to check out after shopping- merchandise here today-gone tomorrow never to be seen again. Can't rely on items being available. Some floor personnel willing to go the extra mile to help.

I paid my annual membership fee on 10 of 2019 in Costco Avon, MA. Membership desk charged me $60 that day. Unfortunately, my membership still expired. Costco online agent denied my transactions, said there is no $60 received by Costco on Feb. 10 from my credit card. I contacted my bank agent, which is Costco Citi Anywhere Credit Card, who told me from the Citibank system, there is a $60 transaction. If Citi can see it, then Costco must see it, because they are using the same system.

I think renewable fees are a little high. But I still like shopping there. They have the best prices. The Frederick store is the best one I think. I’ll keep shopping at Costco.

I just spent two hours between chat and on the phone with a manager for something that should have been quite simple. Costco.com and Costco are quite separate and therefore, their customer service suffers greatly (thus the 2.5 stars out of 5 on this site). I will shop at Sam's Club.com and Sam's Club until this changes. Costco wanted to charge me $800 to ship laminate flooring. Sam's Club has almost exact flooring and they offer the Click and Pull offer. Sam's Club employees shop for you and everything is ready for pick-up and you can pay online or at the club. Costco...you will have to step up your game pretty quickly to keep up. Manager called back way after the allotted time and really offered nothing to help. I am all about good reviews and kudos to those that deserve and rarely write bad reviews but I expect more from Costco and Costco.com. I am off to shop at Sam's Club, contact me if your customer service improves.

The samples that you give away are great but a total distraction to shopping. Never go on giveaway days. They fill the aisles. It’s hard to get around them when they’re positioned at the entrance to the isles creates traffic jams all over. Place them in one area so you can shop without having to fight your way through the customers.

It’s a nice clean store. I Hate Walmart & won’t shop there so it’s a very good alternative. It’s a fair selection of groceries etc & the produce is very good. I’ve been able to find most things & prices are better than they are at the market.

Locations strategically located, selling quality products, sold @ value prices, with excellent customer service. Technical service in cell phone departments are insightful with review of data usage, then compare & contrast of various programs & vendors with best value recommendations.

Was assisted with my concern by three different people over a period of 30 minutes. Asked to wait and a person would return with more information. I waited 20 minutes more. Nobody came. I went to the desk and the person was in line helping other customers. I was left standing there and nobody came back to help me with my original inquiry. I expressed my concerns to the manager who asked for the next manager cuz he had no good excuse for not following through and the manager didn't have anything else to say but just listen and they were sorry. Not good enough. It was bad customer service. It's been an hour of my time with people miss guiding me and lying to me and I was very upset about the poor customer service. They don't know how to serve their customers. Unfortunate that they have time to bring up our items and take our money but not help us when we need customer service.

I went to the Costco in La Vista, NE. on Wednesday to pick up EKO 47L/12.4G Fingerprint-Resistant Stainless Steel Motion Sensor Trash Can that I seen when I was in there on Tuesday. Tuesday they had a ton. Wednesday they had zero left. (They didn't have any at the Dodge street either.) The guy that helped me said "You can just order it online & they will deliver it to your door". He FAILED to say they will charge you $ 14.99 shipping & handling. That is ridiculous! He also stated they sell out quick. It is not the customers fault they don't order enough. Found a similar item at Wal-Mart.com with free shipping. Which it comes to my door for FREE. Guess where I am buy my new trash can.

I believe that Costco gives good value. It is true that one has to buy items in large volumes. However, this can be managed if one is clever about either freezing foodstuffs for shopping with a neighbor in order to split some items.

I like Costco prices compared with other stores. Most of all I love their return policy. The store never gives you hassles when you return items even if you have used the item. Though I pay a membership fee, I get it back each year from Costco and money back from my credit card.

I have been enjoying my Costco experience so far. Most employees have been rather polite to be around. Except for a couple deli employees that decided to talk in unprofessional street slang with a dab of cussing using suburban slang to insult half of the people they called friends. Otherwise I have found most workers to be pleasant and professional.

Not only do you get great deals on most of the items that they sell but the return policy is second to none. The return policy is the most important part about shopping in any store. Customer service is number 1.

Costco can be a good place to shop and a bad one. Things you buy a lot of can disappear overnight never to return, stores across the nation and even across a state carry too many different things (little conformity) and the lines to check out can be horrible and they will not open a '10 items or less' line. Employees are hit and miss for service, some smile and many do not. They don't like helping you load chairs or large heavier items, etc but they are happy to sell you those items. The big bulk items are often too much for small households, especially if you lack storage. They never stock enough of the fun seasonal items. Their rotisserie chicken is the best on the planet though!

When I first join Costco I was overwhelmed by the size. However, I have found great value on a regular basis so I keep coming back. It is amazing how quickly Checkout goes even at high traffic times. The one concern is that at times they drop products with little or no warning. If it's not the house brand (Kirkland) you never know how long they will have the product. This has happened only once or twice so I am not very worried about it. The Kirkland brand is also high quality.

One stop for all my needs, Employees are friendly and helpful and returns are easy. The variety of merchandise is great. Prices are great. Great value for the money. Check out lines move fast. It is a pleasure to shop at Costco.

Return policy the best in the business. Low prices are storewide. Parking is the only problem. Their gas prices are the lowest in town. Other stores should take a lesson from Costco on pricing and returns.

Shopping at Costco is always interesting because they offer new items on sale all the time. And when you get to the check-out, they are efficient & quick, well-trained, usually friendly. And you usually get to sample food along the way!

I like Costco, except that: the new bigger carts are too high for old ladies. I buy less because my back hurts when I push the cart. I put off going because I ache when I get home. Also, three products gone extinct...two of them female specific. One is grandchild specific, the Kirkland Peanut Butter Cups. Their hotdogs are the best part.

Costco in Greenville, SC offers the usual array of good products at very good prices. More impressively, however, they offer a stable and predictable inventory that enables the customer to plan purchases on a longterm basis. Customer service is actually very good (far better than at Walmart), employees are helpful and friendly, and my household is buying an increasing portion of its food.

The only store that shows eg per sheet. This is what separates Costco from other major stores. They don’t low ball one item to draw and have you pay higher on other items cost only. Chain that is fast. No frills. Check out only chain where it’s qual first.

So glad when they stopped using just Amex. And now they have self checkout which gives a good choice, and they are always there to help with that. Most of their prices are pretty good, and their brand is always good, food always good.

Prices at Walmart are climbing upward and many times are out of stock for what I buy. It is hard to find an associate who can help or who wants to help. The pricing is why I and many others started shopping at Walmart. Now, they are no longer the lowest prices. Save money live Better? I don't think so anymore!

Today I went with my parents to Costco in Fresno, CA the one on Peach and Ashlan. The lady that assist my parents and I were completely racist. She had brunette and blonde hair, about 5'11ft tall and wearing burgundy top. When I approach the counter, I wait for a long time and nobody help us. Please keep in mind there was no customers at the customer service department besides my parents and me. I finally walk up to her and greet her "Hello, my father wants to renew his Costco card and I also want to apply for a Costco card.” Her response was "This is only for rich people and it's $60 dollars for a membership."

Costco carries organic produce, organic frozen food, range fed organic meat and organic prepackaged goods at reasonable prices. Their price are better than local health food stores. They also carry seasonal item like Halloween costumes for kids at reasonable prices.

I always find great deals here and I'm never disappointed. The value of products, the customer service and the entire place is just great. I shop here often and won't shop any other store for my needs.

After shopping around for new dishwasher, I decided to purchase with Costco as appliance is $100 discount, free delivery, installation and haul away old unit. Took 3 weeks for appliance to arrive. The delivery team is rushing to leave you after drop of my dishwasher and try to leave within 2 minutes, when I told them about haul away my old unit, they said is it unplug and ready. I told them yes, they asked me how do I know? Now came the installer, he spent less than 5 minutes, looking under sink and told me couple things need to be replace and cost $180, if not he won't install it. Before he left he told me that it is very simple if my husband is a handyman he can do it and he wanted to charge me $180???

ON 2/21/19 MY DR CALLED IN 2 NEW MEDS. I CALLED HOURS LATER AND THE LADY SAID THEY HAD NO RECORD OF ANY MEDS FOR ME. I THEN told her to please double check. She found the 2 prescriptions and told me that 1 was out of stock and the other 1 would not be ready till the next day. I then asked which 1 is out of stock? After holding on for 10 minutes I hung up. I called back and got a gentleman who assured me both meds would be ready today. I called back later and was told they were filling the second med and I could pick them both up in 15 minutes. Off I went to Costco and was told they only had the 1 med and the other one was out of stock. I told them their customer service told me they would have both of them. They did finally find the med that they said were out of stock. This has been a horrible experience.

Costco is a great place to shop. The prices are reasonable, the selection is fairly good in that they tend to restrict what is available, and you can shop online. The only negative is that I wish the store was a lot closer.

Wonderful and best of merchandise at the Costco in Merced, Ca. We go to Costco 2 to 3 times a month and appreciate the managements and clerks. We also like to go to the earring area and get something to eat. I wish you had smaller things then we could do all the shopping there.

Costco has all the products I need while introducing new ones almost weekly, I really love samples and I think everybody else does too. I love having many options in different products and Costco has this.

Costco has the best return policy so I always shop there first. Their customer service is always over & above. I wish they were open earlier, they finally started opening at 9 am but I'd like to see 8 am daily.

2/19/2019 morning around 9:30AM, I stopped Costco Santee CA gas station, the gas station I went all the time, it was never an issue until this day, I parked my car next to the gas pump, my car was inside of the line, it had enough space to allow any cars to pass and leave the gas station, I was just about to insert credit card to start, a ** man with a pickup truck who was waiting in line came out his truck, very rudely and loudly ordered me move my car so the car behind me can leave, at that time, the car behind me was still pumping gas, the lady in that car did not say anything about making room for her leaving, Clearly this man wanted shorting his waiting time even it was not that busy anyway, I decided ignoring him because everyone knows it does not take very long to fill a small car, it would take longer for me to get in the car, start the car, then move the car back and forward a couple time, on top that, he was very rude to me.

The only thing that I dislike about Costco is that they get great products in and then you cannot get them again. For example: Culinary Treasures dressing and marinade that had tomato and bacon that was wonderful. I asked them to bring it back and they have not. I would buy cases of it but they have not brought it back. That is one example - there are plenty more.

Generally good quality products at reasonable prices. Some packages are just too big for home purchase (ex. - 3 large bottles of catsup as a unit. 2 was more than plenty). I dislike when standard products disappear from the shelves - Coca-Cola with sugar in glass bottles (only soft drink I buy), Pentel Signo pens in box of 36.

Great place to shop. They seem to change merchandise mix a lot. Some items you have been buying regularly suddenly disappear. They bring in new merchandise according to the seasons too. We like the drug store and eye areas. We go there about once or twice a month.

COSTCO value is always good. Sometimes price is almost matched by sales elsewhere, but overall Costco seems to have a policy of a small fixed markup, I think 15%. Required purchase quantities are sometimes greater than we want or need and thus don't purchase there, even though it is cheaper. Return policy at COSTCO is very good, too. Checkout is often slow due to long lines. They try to move them quickly but don't seem to open additional lines soon enough. So, we may avoid going there for small items available elsewhere.

Do not order or escalate to customer service. This review is about same day and two day ordering. Both did not work and I was double charged. When escalated I was told to go to my bank and for the same day instacart. This is remarkable because I ordered off the Costco website. Customer service has no more than a supervisor on site and makes you hold. Giving you absolutely no resolution. If you want to lose time and money go here.

Costco is Clean and Costco is Friendly and Convenient... Staff is professional and extremely helpful. Has most of the products and services I utilize... AT&T on site, Optical department, Seafood, paper products, baked chicken. Cheap!!!

On November 30 I bought movies tickets at Costco but later I couldn’t find them and I looked everywhere. I wrote them and after CHRISTMAS and JANUARY 4 they gave me two free refund movies passes. How nice of them. That’s great customer service.

The experience of having a person check my cart and refer to the receipt is why I am a one time only shopper at COSTCO. I abhor this process. The assumption is EVERY customer or rather "member" is thieving is just not how I run my life.

Love looking for bargains... You can find lots of new items that you need to try and find them at a discount price. Lots of healthy organic foods! Things you must have for your home too. Lights, rugs, towels and clothes for the whole family.

Both Costco & Walmart used to be great fun to shop in the old days. Customer Service Reps were very friendly and obliging. Very willing to help and literally walk with you to the aisle concerned...Now it is totally different. There are just 2 answers. First answer will be..."Go to aisle # 1 or 3" or the second answer, "I am not the person who works in this dept so I cannot help you...Speak with someone else??" When I am in a rush such answers and attitude puts me off completely.

On 2/3/19 I ordered a washer and dryer from Costco. Delivery date was 2/7. They didn't call. I called and complained. On 2/11 they called and said they would be delivered between 8 and 12 on 2/12. Again they didn't show and no call. I then called and was told the quickest they could now deliver was 2/15. I tried to cancel and get my money back. I was told it took 24 to 48 hours to cancel. I asked to speak to a supervisor and was refused. They said one would call later but of course it did not happen. I waited the 48 hours and called back. They have told me the order is cancelled but I have to wait 3 to 5 days to get my money back. I also tried to dispute the charge on my Citibank Costco Card but have not heard anything from them. Very poor customer service. I ordered the washer and dryer from someone else on the 12th and it was delivered the next day.

They are well-stocked. When the checkout gets backed up they open up plenty of lines. Get you in and out quickly no matter how busy. Using their credit card saves times, accumulates cash back plus discounted gasoline prices. Always have great berries!

I have come to trust Costco products. When they aren't right, Costco makes it right. My purchases are only limited by product availability. They are a good employer, pay their people fairly, promote from within, and have good social practices. Those things matter to me, and determines where I put my dollars. That wraps it up for me!

In reference to what Costco is, Costco is managed by professionals doing their best to satisfy their members. The employees of Costco are the best in what they do, always make the customers happy to be the customers/members.

COSTCO Online lost my order for a $2,000.00 TV, somewhere between the vendor and the shipper and were unable to tell me anything about what happened. I had to cancel the order three times - twice over the phone and once in writing. Anyone who takes the time to review the online service will note that these type of problems are a common occurrence - COSTCO's or their Vendor's or Shipper's record-keeping quality must be very poor. Ultimately the blame lies with COSTCO as they are the ones who makes the agreements with consumers and should ensure that they and their Vendors and Shippers keep to the terms of the agreement.

With Costco you know what you are getting. Quality Product at Good Value! Price/Value Relationship matches. No need to question. PS: I enjoy a hotdog & soda after Shopping as well. Great place to sit & people watch!

No real issues with Costco but the gas station needs some traffic control. The entrance jams up and the customers need direction going to the farthest pumps to expedite moving vehicles through the lines.

Store always clean and employees helpful. Except fast food area sometimes has overflowing garbage cans. Lines sometimes too long at checkout. Clothing section neat and well marked. Fruit and vegetables area well stocked.

I had an appointment for 9:45 am on Feb 9, 2019 with Dr. Ho ** a member of Dr. ** optometrist staff at the Okotoks, Alberta COSTCO. I arrived for my appointment at 9:35 am (I always arrive 5-10 minutes early) and waited until 10:40 am when the staff apologetically indicated that Dr. Ho ** had not called in yet and recommended I leave and rebook. They provided a $20 Costco voucher which cannot be used at the eye centre for your eye appointments (only cash & debit card).

Costco is the best place to shop for great deals. Always offers quality products at reasonable prices. Easy return policy. Great selection of items in all departments. Love the food demos, as it gives us a chance to taste the item before purchasing it. Especially when they add new food products. Can't beat the prices nor quality of their roasted chicken in the deli. Best in town. Great pizzas. Lots of delicious foods in their deli. Great food court with reasonable prices. Love that they are adding more organic foods to their grocery line. Great deals on eyewear, eye examines and hearing aids. Best prices on gas and diesel fuels. Plenty of parking spaces. Cannot say enough good things about Costco. Always love my shopping experience at Costco.

The items are all of high quality and at a reasonable price. From snacks to wine to the meats and baked goods, from TVs to computers. We shop there once a month and save a lot of money and get great items.

Very good prices and excellent customer service every time I shop here at Costco. The quality is good and the variety is great. I recommend shopping here for all items needed for the home. The food is delicious as well if you need a quick lunch or dinner.

We ordered a 4-piece Samsung appliance set on Black Friday 2018. At the time, the package was back ordered, but we were confident that we could wait a few extra days and make it work. That deadline passed, and we were left in the dark about an update until I called in, was put on hold for several minutes, only to learn that it was back ordered for an additional week. This proceeded to happen 3 more times, and the products have only now been installed more than a month and a half after their original expected date. Costco blames Samsung for the delays in production, and was content with offering only $100 in return for the inconvenience after 1.5 months of waiting, countless hours on hold, and shoddy communication. We will never, ever buy appliances from Costco again. Buyer beware.

Ordered a washer and dryer over a month ago. They should be here by now, but instead we get an email today saying "they were sold out" with no time frame of when they can get more in. They want us to accept a "downgraded set" (not nearly all the features of the one we want) for a few hundred less, or to just cancel the order. They claim it is the pedestals for the machines which are sold out, and they will sell us just the machines, but we only get $100 off. We paid almost $600 to add the pedestals to ours. Costco Online is selling products when they do not have them. This is an extremely bad practice.

I found I did not receive my 2018 rewards via check, so I came to local store to figure out the reason on Dec 2018, the customer service department employee submit a request to reissue the check, however around a month later, I still did not see any check come to my mailbox, so I came back to Costco again, they said they cannot see my reward balance, and cannot fix my issue in store, recommend that call toll free number to report issue, and then two weeks later, I am still waiting for something happened.

Bought a Dell Inspiron 15 7000 Series 2-in-1 Touchscreen Laptop for $ 814.94. Unfortunately, I was dissatisfied for the following reason(s): We ordered Dell Laptop online, which was never delivered. UPS tracking shown as delivered at front door. We called Costco customer care stating that we have not received any laptop. At first they said that they will refund the money as that model is out of stock. They dragged it for 45 days and now they said that they will not refund stating that it's been delivered (they haven't choose the option signature required while delivering). Never bought anything from Costco.com, worst customer care.

I purchased 1 year of MoviePass from Costco. When I realized that the service was not what was promised at time of purchase, I tried to cancel my subscription and get a refund from Costco. After being promised a full refund on three separate occasions (via telephone customer service department), I only received a partial refund of $15. I was outright lied to just to get me off the phone and each time the balance of the refund never posted to my credit card.

I was falsely led to believe I'd receive a $60 cash card for simply signing up and being approved for a credit card. I was there waiting for at least 30 minutes. In that time the woman kept trying to get me to upgrade, thats fine. It's her job to do that but I told her I'm only here for cheap gas and auto batteries. I wont be buying much so an executive card will be a waste. She still kept asking while we were waiting, it was New Years and super busy. She kept asking if I was sure I didnt want a credit card. I said no I dont need anymore. She still asked me if I was sure. She eventually said if I signed up now I'd get a 60$ cash. But she made it clear and I asked her more than once that it'd be a cashcard sent in the mail. It was all clear because it was an amazing deal that I wanted to be sure it was amazing because it paid for the membership. I didnt mistake anything, neither did my husband standing next to me.

I was in need of a new tv so I visited Costco.com and selected the Samsung 50 inch for 379.99. I then visited the store in Lantana where the 59 inch Samsung tv was with a sign of 379.99. I grabbed the tv and headed to the checkout where the price rang up 429.99. Got the manager involved and he said that was the floor model only. The sign was clearly in the right spot with 15 TVs under it. Called customer service and Issac did not care and told me to take my business elsewhere.

Our local Sam’s Club closed so we decided to try out Costco. It’s definitely not all it’s cracked up to be - to say the least. Many of their products are low quality with a somewhat high price tag. The membership costs 15 more per year than Sam's Club. There are no aisle labels whatsoever. There are aisle numbers, but no description of what is in each aisle. My guess is they eliminate aisle descriptions so that you have to wander around the store to find what you’re looking for (and therefore spend more $$$).

Costco has been my favorite store until today. I found out, in a very humiliating way, that Costco clerks write comments about customers who return products. I found out I had return produce after the "Best used by" date, and had negative comments on my profile. I found out that every time you return (not sure if you buy as well) something, these comments pop up, no matter what store or city or even state you are, and these comments follow you for the rest of your life with Costco. How humiliating, and what a good way to lose your customers, Costco! Remember, Costco is a shop that takes pride on their return policy, but some overzealous employees are using these comments as they wish.

I ordered a few products from Costco and got 2 of them. The 3rd one was pending for days on end and when I called, they said it has not been picked up by the shipping carrier and they do not think it will be any time soon. We requested a refund and they were happy to do it. They did not give me the refund and when I call, they do not seem to know anything and say that nothing can be done. No mention of my product or my money. I suggest that you do not buy from Costco online or you're just going to waste your money and time.

Costco has always been my favorite store - until October of 2018. I ordered a refrigerator online and had the worst experience ever - took two months to resolve because of bad information given to me by the concierge service. In the end, I spent 26 hours and an additional $1,200 to resolve this. I thought it may be a fluke, so I ordered 2 photo throws for family this past Christmas. I placed the order on Dec. 14th and one of the throws were delivered on Dec. 18th. I wasn't certain of what had happened so I called Costco. There I was treated rudely by someone from India (I think). All she would say is the other one is on the way and would arrive by Christmas.

If I could put zero stars, I would. I called Costco and told them that my mom was very ill and was not able to go to the store to get food for my family. So, I asked if I could use her membership because she is not able to get out of bed and they said no. So because of them, I was super inconvenienced and had to go all over to get everything my family needed. Extremely disappointed in how inconsiderate the man on the phone was towards my situation. Any thought of getting a Costco membership in the future is now gone, and now my mom will be canceling her membership as well. Overall super disappointed.

I’ve been purchasing Costco bacon for a while now. The “thick sliced center cut hickory smoked bacon (made from European pork belly)" to be exact. I always enjoyed how thick and tasty it was but the last two times it has been abnormally salted, literally inedible. My husband and I are both on the Keto diet so we eat loads of bacon, but this time around it was difficult to swallow it or even mix it with anything else. Not to mention, it was mostly All fat!! I am quite disappointed. I wanted to write to the company but only phone number listed is to Costco in general. Will not be buying this again. Beware if you have sodium intake concerns.

I find Costco prices to be excellent although they do slip up on some products but are usually very competitive. Their return policy is amazing. Almost too good with customer returning products that have been obviously well used and there are no questions asked. This irritates me at times because I feel Costco is being taken advantage of but apparently the supplier of the product is the one who losses out in the long run not Costco. That's how Costco keeps their prices so competitive.

I purchased 3000$ furniture via Costco online on Nov 14th 2018. Till date (Jan 1st, 2019), Costco cannot give me a definite date as to when the furniture will arrive. The Costco reps for the most part are friendly and apologetic. They all give me a standard answer that a "supervisor" from the escalation department should be calling me. No such calls. In the meantime, a nasty review I wrote about this unpleasant buying experience was "moderated" by Costco and rejected since they feel they are not responsible for delivery delays. Hello? You are the ones in charge of taking the order AND shipping it out to the customer. Off-late, customer service at Costco is going down the drain. I have been a Costco member for 20+ years. I will be taking my business to either BJ’s or Sam’s shortly.

My friend thought she was doing me a favor by picking up a twelve pack of Kirkland paper towels at Costco for me. Kirkland is supposed to care about quality and only sell the best products. Well if they care so much why does every roll of the paper towel pack smell like turpentine! It is disgusting. Pick one up and sniff it if you don't believe me. It's shocking.

I read many things on Costco and on their name brand, Kirkland. Love their steaks and meat department and special they have. Was a member of BJ, except it is companies brand and just not into cutting coupon out. Sam's Club, only one time a member.

When their specials prices go up on certain special items not all locations have same price. They keep going and going up with prices and they keep moving items around the store so they make hard to find. But since they said we go to them they don't care.

First let's talk about the trouble with parking, they lay out the parking lot to be the most difficult. The prices are not a great value even though the size of the items are much larger than you need. To check out will require you to bring a book to read. Extreme long lines and people with cats overflowing.

Online shopping - The representative was extremely rude and asking personal questions that did not pertain to the matter at hand. She was not helpful, and she did not act in a manner that a representative should. I have been a loyal customer of Costco since 2004 actually an executive member but was treated like a number that no one cared about. I will not be their customer anymore. They failed at customer service!

My daughter added me to her membership since she just graduated college and was moving back home. She told me this was done and we would finalize it when her move was complete. Until then she gave me her card to use until I could officially get my own. Wowie— call the National Guard, 911, Air Marshall, Attorney General... you would have thought I committed a Federal crime. I have never been treated so badly or humiliated by anyone like they did... making a huge spectacle of the situation. I have worked retail for almost 20 years and never would I dream of treating anyone like they do... Honestly their membership is not all that and I would NEVER become a member now. So in closing — SO GLAD I HAVE A SAM'S CLUB. :)

I like both quantity and prices. Even home appliances are more of a savings than Target or home goods. There are so many great brands at lower prices than Ross or Marshalls. Give it a try. I'm not kidding.

On December 28th at 10:30am, Costco had a dishwasher delivered that the delivers drivers broke upon arrival when they dropped another dishwasher on top of it. They said they couldn't do anything and that we needed to call Costco. They asked if we wanted to keep the broken dishwasher. Of course we declined for we paid for one that wasn't broken. After two hours worth of phone calls, they said they could deliver one in 6-8 weeks with a $50 refund or refund the purchase. After waiting three weeks for the dishwasher in the first place, two hours on the phone, taking time off work for the delivery (since you can't schedule it), and a migraine later, they said their delivery service was not their problem. Let me tell you, NEVER buy ANY appliance from Costco. You are way better off going to Home Depot or Lowe's. Never again will I buy from Costco.

Costco flowers live up to the Costco reputation for value and quality. I have ordered from them a number of times and they never fail to please. The flowers last a long time, are very healthy, and delivery is as promised.

Every article of clothing we buy from Costco has a strong oily/mildewy odor and is almost impossible to eliminate. We’re at the point now of only buying gas there since discount clothing is useless when it smells so bad.

Costco is amazing. The only issue I have is the long lines to pay for less than 10 items. I enjoy the different items they have available. They do require a directory or perhaps better signage as to what the aisle has available.

Definitely worth it if you are after bulk items as single items cannot be purchased. Instore cooking demos are always hard to resist... As are the delicious fresh bakery items made on site. Always an easy process here but an expensive one as the temptation is real with all that’s on for offer!

Having been a Costco customer since the '90s, I have noticed many changes over the last several years. I'm still a card holder. Though I have downgraded my membership due to the reality that I no longer spend as much as I use to. The ROI on the added membership fees compared to rebates no longer make sense. There are still items I only buy from Costco. However, the largest percentage of my past Costco purchases longer make sense. The food, both on the shelf and at the front food court has degraded in quality to point of being unpalatable or just a bad value.

I am a long time Costco cheerleader -- until recently. We live a long distance from our nearest Costco, spending $400-600 each time we make the journey. We checked out normally at Norfolk, VA, but were stopped at door by very eager Indian lady that went through every item in our very full cart item by item. My wife can't stand for a long time but the lady kept going over our receipt again and again. Eventually she figured out that the Costco scanning associate had missed a jug of detergent. Holy Smoke, call the police. I tossed the detergent aside and departed with her yelling "It is not personal, it is not personal!" Never going back. We have a Sam's Club a little closer and they have self-checkout so we don't accidentally leave without paying for an item -- we go over our purchases many times to make sure nothing is missed.

I remember the days before Costco where stores gouged us. After they arrived somehow prices could be cut in half and matched. The value of the pharmacy and loyalty dollars makes it a great value. Always timely specials, seasonal values and unusual items make shopping interesting.

We really love the variety and the prices at Costco. They have the best quality of merchandise as well. The return policy is also really good. I get all my prescriptions there as well since my insurance isn’t that great; there is no better price for scripts.

I ordered a bulky item at costco.com which according to the manufacturer's manual takes two person to deliver. Costco's delivery service used only one guy, who came to my house 3 hours later than schedule and crashed the item during the delivery, which happened to be captured by my security camera. I opened the box and found the item was broken. Called costco.com immediately to return and the nightmare started. To make a long story short, I have called Costco.com many times during more than a month, and the item is still not picked up! I have not gotten my refund either.

I probably go to our local Costco once every 3-4 weeks. Lately, I am spending lot more time to locate the items that I'm looking to buy and knew where they were located in this store. Last time when I was shopping, three items on my shopping list were relocated and to find them I had to go through many isles, it was getting frustrating and I left the store without finding and buying all of my items. Costco's strategy to confuse its customers and try to keep them longer in the store is frustrating and not helpful. I hope Costco stops relocating their store items less frequently to help its customers.

How could anybody give Costco less than 5 in every category? It's the only retail store I actually enjoy shopping. I've never bought something from them that wasn't the highest quality. The employees are helpful and happy... Wow. That's unique in today's world.

Always an enjoyable shopping experience. One stop shopping for most things with great quality and good pricing. Excellent customer service! Wish we had a store nearer to home. My husband and I go once a month and look forward to an enjoyable shopping day.

The store was clean, well organized with a variety of items. The food was fresh and priced reasonably. The store is usually very crowded but there are always plenty of registers open so there is not a long wait.

Item was sold in store $200 less than I paid online two weeks prior. I had to purchase an additional set in store three days before the online set was delivered, THEN return online set to store to get an immediate refund amount applied back to my card. We didn't even want a cash refund, would have simply preferred a store credit for the $200 difference. Either way, Costco was out the delivery fee but they had an opportunity to be out the fee with a happy customer or out the delivery fee with an unhappy customer. Their policy for not honoring the store price opted them for the unhappy customer. I will NEVER order online through Costco again! We have been long-time customers and were put through an extreme inconvenience for poor customer service. VERY DISSATISFIED!

I noticed after 3 weeks I did not get my items, so I checked online and it said canceled... Never received an email about this. So I called. The representative told me there was some incorrect info on the credit card, so I asked him why I didn't receive a notification. He cut me off and started giving me an unrelated answer, so I asked more sternly, "why did I not receive a notification that this was canceled?" He then said "If you raise your voice at me I will hang up". I then said in a somewhat stern voice (definitely controlled and not yelling, "I think you should be a little more nice to someone who is upset about purchasing goods form your store." He hung up before I finished. Worst service ever.

I just had food poisoning from eating one piece of oyster I bought from Costco. I had to go to the emergency because I couldn't stop vomiting and spent many days in pain from the stomach infection. Seriously if you can't handle seafood and its sensitive hygiene care, why would you sell it to consumers? Businesses have to be small and specialized. Seafood store/spices store/veggies store... This is how it used to be and we used to have good quality food. Now we have one corporation who wants to control everything and in the process we eat trash! Corporate greed!

I trust Costco with their decisions on carrying products and more importantly the things that we eat. I decided to use the Kirkland brand dog foods as I was told from my vet that my 4 year old lab needed to be weaned off of the food that I was feeding him. I have now tried several of their brands and he is an absolute mess. His skin has broken out in complete chaos and while I was giving him a bath this evening it almost looked like he was bleeding due to the irritation. I have four bags of their food and thinking that this needs to all be returned.

Costco carries most items which makes shopping in one spot a little easier. The prices are usually fair and not out of line. There are usually enough checkout stands available so no big waits. Very easy return policies.

Can't give a zero star, so I had to give one star. Bought a HP Envy recently form Costco.com. It freezes so frequently. Worked with Costco concierge and HP for months. Spent so many hours, in troubleshooting along with them on the call, then downloading and installing the software they ask us to reinstall. Initially they dragged it beyond 90 days, so it can't be returned. Now though it is still within a year warranty, they don't want to take it back/fix it. I think they are trying to drag it to go beyond 1 year, so they can say it is out of warranty.

COSTCO is a warehouse that unlike other retail stores you buy in volume. Most items are a bargain but you need to know your prices beforehand. COSTCO also has deals on travel packages, car rentals, Spirits, tires and gas. Competition is the key. Know your products before making purchases. On the whole a convenient place to shop.

Although I love this store for shopping you have to have a membership card to go shopping and to use it. Nice but when you are a senior and on limited income you cannot afford or be able t do this. Love you guys but the price for membership is too high for some people like us seniors to be able to afford it even though you have great deals and can save money. Come down on your price for membership so that seniors can get a great deal also.

I have been shopping at Costco so long it is hard to remember when I first joined. I will guess it has been about 15 years. I highly recommend buying all things electronic from them due to the return policy of 90 days and cheap extended warranties. Most sellers of electronics will give you a 30 day return policy, maybe, while many give you less. On most other items the return policy is a generous 6 months. What's not to love? I don't need a receipt to return an item since it is all on the computer. So nice! All stores should and can do that. They are just deliberately trying to make you jump through hoops so you don't return things. This is the main reason I shop at Costco. Without the return policies they would just fade into the pack. I hope they understand this? I think they do.

As I write this, and after researching Costco.com shopping and delivery reviews, It was so disappointing to see Costco has such a poor online shopping/shipping/delivery experience. I purchased the Samsung 82" 4K UHD QLED LCD TV Item # ‌9820065‌ $2,999.99. I paid for the White Glove Delivery and was tickled pink when we made this purchase. We received an email from Costco's third party delivery service Ceva@EAGLE1.CEVALOGISTICS.COM - The delivery was scheduled between 1pm-5pm. I took the day off work and waited. At almost 5 pm, I receive an automated call telling me the delivery was being cancelled and I would need to call to reschedule or that I would receive another call to reschedule.

Horrible shipping/delivery experience costco.com - never order things online from Costco.com. I ordered 75 inch TV during the Thanksgiving weekend, when I checked my online order number it goes to third party website CEVA with no updates...for weeks. I do not have an update on where the product is or the status of the product or a good tracking number. And Costco.com customer care cannot even locate status of the product since this was outsourced to third party. It was so disappointing to see Costco has such a poor online shopping/shipping/delivery experience.

I purchased a package of Samsung appliances from Costco: refrigerator, range, microwave/fan, and dishwasher. It was supposed to include "white glove service." It took four months to get all four appliances into my new-build house as the range was delivered damaged. The refrigerator doors were not aligned. Four months ago, when the dishwasher was delivered the delivery company said our plumber needed to install the water and they would do the rest. Well the plumber did that, now Costco Customer Service said they will not, and do not, install dishwashers. That a plumber needs to do that. I explained that the plumber did connect the unit to the water, they needed to install the leveling mechanism and plug it in like the deliveryman said he would do. They will not, so I have to find and pay someone to do that. I will buy from a mom and pop appliance store after this experience. Any additional money will be well worth it to be treated as a customer.

I have ordered iPad during Black Friday deal as a non-member. On 3rd December the Tracking number showed it got delivered at the backdoor. I do not have a back door. Asked my neighbours. They said they haven't received it either. I called Costco this morning at 9 am to report. They said there is no way they can make UPS deliver with sign only. So they will order for me again for free but no guarantee that I will receive it.

Was told the Xmas trees are better this year (hence the price hike). We purchased a tree. Unwrapped at home and it was not what we had expected. Smaller and lots of broken branches. Will not buy another from Costco.

I was told I would get three calls prior to my appliances being delivered, one the night before, one in the morning confirming delivery and one 30 minutes prior to delivery. My two hour delivery window came and went and I called Costco and was told they were 10 to 15 minutes past the window and that was fine. Call back an hour later and was told that they could not get a hold of the delivery team and I would be called as soon as they did.

I have tried to purchase AirPods from Costco for a couple of months online and in the stores. They are constantly out of stock. I have called customer service many times and get no results. They tell me that they only get 20 or 30 in and they sell out in a few hours and I need to check online all during the day each day and at the stores. Costco will not hold them for customers. They say Apple will not sell them enough to meet their demands. Apple said Costco could order more. It’s been very stressful.

I bought Samsung appliances on March of 2018 from Costco that has a 2 year manufacturer warranty and a 2 year warranty if I buy it on my Citi card. The package was a refrigerator, dishwasher and a gas range. 2 months ago, I turned on the oven and I noticed that the stove started warping on the right hand side under the left knobs. I called Costco concierge and they said that I only have 90 days to return an item, so they will call Samsung to send me a representative to check out the range. A couple of days later, the tech came out for 2 minutes, took pictures and said that he will get back in touch with me. He never turned on the oven, never did a diagnosis. I called Costco a couple of days later and Costco said that this is cosmetic and it's not covered by warranty, there is nothing they can do about it.

On Nov 28, 2018, I went to the Costco location (Store#: 489) to purchase items for an office holiday party. The cashier Christina **, commented that my membership had expired. She did NOT ask if I wanted to renew my membership, pay a non-member cost for items, or that I couldn’t purchase the items without membership. She charged me the renewal fee without my consent. The total did seem high, but it was the end of the evening and was tired. She also did not ask if I wanted to take another photo to update my member card or to speak to the Customer Service Dept. This further causes me to believe Christina ** intentionally added the renewal fee without my permission/knowledge. Does Costco endorse/encourage their cashiers to sneak in renewal fees?!?

My wife and I ordered a washing machine in the Costco store from the help of an Costco employee, said it would be delivered in a few days. Not only was it not delivered it was rescheduled 3 more times to be delivered, each time I had to take off work to be home because they would wait to the last minute to call and reschedule. The last time they tried to reschedule I went ahead and cancelled my order 'cause I didn't think they would ever get it to me.

Made a large grocery purchase including Oroweat bread. Cashier decided to take 3 clear Oroweat bags from my shopping cart and toss them under the cash register/trash. He not only refused to give me the bags back, but questioned me and told me that the bags are only for customer who purchase bread. What an idiot as he was the one who charged my groceries which included bread. He embarrassed me in front of the rest of the customers and told me to wait as he sent someone to bring me red meat bags. Costco educate and tell your cashiers that they nor Costco own the bread bags. The bread company brings the bags so that customers can put the bread they will purchase in them. I was so upset that I wanted to return all the items I purchased and never again renew my membership. Costco Burbank.

Online ordered on 11/8 and first delivery on 11/10 the driver unpackaged the dryer to point out the top of the appliance crushed. He left it since I had been 2 weeks without a dryer. He documented and called in for a replacement. I took today off from work to wait for my replacement to be delivered at 2pm. The truck driver called me out to see in the truck that the new dryer had large dents in front side and back of the unit??? I refused the delivery and the driver called on for another replacement to be ordered!!! I called Costco CS and was on with a clueless girl for 45 minutes before she hung up on me??? I called back for another 20 minutes till I could speak to a supervisor who claims he can fix this. Everyone one always tell me to buy my appliances from Costco. I disagree!!

Warning to all consumers in the market for flooring. My experience and many others that used Costco as a household name that suggests they guarantee their business, name and product to a consumer. I found this to be very untrue and a costly misunderstanding. I had work done, demo, flooring and install done by Costco for $20k in my residence. They contract through S&G who state their installers are professional and highly trained. Unfortunately they contracted a third party out of Morgan Hill to do the work. These "professionals" used my expensive to replace Roman Shades as window guards to prevent damage to my custom windows. Doing so they not only stretched the cords beyond repair but also used a safety pin to attach them to my curtains to keep them down.

I purchased a hot tub online that was on sale. Original delivery was estimated at 3 to 4 weeks. Around the 4 week timeframe I checked online and was alarmed to see that my order had been cancelled. When I called, they told me to check with my bank since they had declined my charge. My bank refuted that notion and had never declined the charge. I called Costco back and this time was told that the item was no longer available and there was nothing they could do. The same hot tub was still shown online but at a higher price. Therefore I purchased a hot tub locally and although disappointed with Costco I thought the debacle was over.

I purchased this product on September 12th. I was told that the item would be delivered between 3-5 weeks. On 9/27/18 the debit for 1500 was made from my account. I was very pleased and excited to receive my desk as I was just starting my Master's Degree program. On 10/13/18 The delivery driver showed up at my house at about 8 am. I never received an estimated time of arrival and therefore wasn't expecting them to be there. The driver called me and was very rude indicating that he had been sitting in front of my house for over 15 minutes. I have the Ring so I get notifications when someone walks up to my door.

How can you not like Costco? Only days I do not like going are on weekends when that place gets crazy. My wife hates going with me as I like to wander up and down the isles looking for fun new stuff. And if you do not like something, I mean anything, for any reason. They just take it back with no fuss. This is how all business should operate.

Do not buy a GE refrigerator from Costco! It has been 23 days and I am still without a refrigerator. Why? Well, there's more than I can say here, but let's just say it started with an inability to have it installed. The install team from GE said they could not remove my non-functioning built-in (This after the concierge service told me they could). They left the crated fridge in my garage - and it is still there. After 23.5 hours of phone calls, taking the day off from work 3 different times so far, I received a call from the GE technician this morning. "What's wrong with your fridge?"

Online Costco had a sale for a king sized bed, sheets, comforters, etc. I ordered, cost was over $1000.00 all together. The next thing I know the purchase is being denied by COSTCO because I had a UPS address instead of a house or apartment address. So I called Costco customer service. The guy on the other end was truly ignorant. He said "It's a UPS Box." I said "Yes, that's right." He said "Um. You ordered a BED." I said "Yep." He said "Well. A bed won't fit into a UPS box!" in a snotty voice. I about fell over. Was he serious?? Yes, indeed he was. Apparently he's never heard of UPS accepting FREIGHT, where they put a tag into your box and you take the tag to the desk and they go into the back AND BRING OUT YOUR FREIGHT SHIPMENT.

Ordered a coat for my wife five days ago. Just received an email confirming shipping details yesterday. It included an incorrect shipping address. Contacted customer service by phone to correct their error. Over thirty minutes on hold while they tried to track the shipment. Then I was told I would have to go online and reorder the coat to receive the item. No apologies for their error, no offer to overnight the item to compensate for the inconvenience, NOTHING!!! Needless to say, I have not reordered and will never purchase from their online service again ever!

Human drugs are exempt from sales tax. However Costco has the nasty little habit of socking a sales tax to you if the human drug your vet prescribed is going to be used on a pet. You see in the tax law there is no mention of pet drugs being exempt so that gives Costco an opportunity to get some more cash out of you. Is it wrong? Yes it is. CVS for instance never charges a sales tax on human drugs that you might happen to be giving to your pet. Costco is either misguided in their interpretation of the law or they are gouging the public.

I was in Costco at Apex location on OCT 13. ** from AT&T (sales rep) approached and offered me a connection with some discounted prices. She answered all my questions and we agreed to signup for AT&T internet. However she mentioned they going to do a soft check on my credit which I agreed to. But later, I realise they hit my credit twice with 2 hard hits. I am not sure why they miscommunicated to me. The sales rep clearly told me that it will be soft hit. I took this matter to the manager (**) in store and he said will reach out to me in 2 days. It's been a week and I did not hear anything from him. I called him multiple times but no answer. I need your help. Why the sales rep gave all false information and hit my credit, this is a serious concern. We trust Costco but this kind of incidents are really annoying.

On October 19th 2018 I had a bad experience with Costco Tire Center in Covington, WA. About a month earlier I bought a set of tires from that business. On the 19th they told me that one tire had low pressure. Afterwards to confirm what they said, I checked the pressure and the tire had a nail in it. I marked the spot, and being loyal to Costco, I took the tire out of the van to make their jobs a little easier. When I went over there I was surprised to find the 3/4 bay door available. I thought it was great timing and that they were going to do the job quick. I dropped off the tire and a staff member told me to come inside and do some paperwork. After standing in a line for 10 minutes finishing up my paperwork. A salesman checked the bay doors and after confirming that the 3 were open he said, "We'll call you".

Filed complaint with Costco as I found big paper clip in spinach box in June 2018. No action taken from Costco and no proper response from their managers from Kirkland wholesale location when I went to store and followed up with them. Really disappointed and surprised with no action taken on product quality and no response even after filing complaint. I felt like that they don't want to worry to focus on product quality as they are big company.

This process began in June - My husband received an award from employer - where the employer gave Costco cash cards. We were in the market for a new refrigerator - Retailmenot.com had a coupon for $250 off refrigerator - must be bought in store. Went to the store where after waiting for over 30 mins employee got a manager, who told me he never seen the coupon. Would have to research. I agreed to email copy of coupon to him for reference - Both the manager and I were going on vacation so agree to communicate upon return.

I tried to have a chat at Costco.com for the past two days. For the past 3 days it did not connect to chat server. I have tried calling customer service number. It keeps redirecting you to another recording. In short I could not connect to customer service using online chat, or, telephone, or email. They avoiding customers.

On 09/01/18 I purchased regular gas at the Myrtle Beach location. I don't drive my car everyday so a full tank of gas will last me a week and a half maybe 2 weeks. Saturday 09/08/18 I was driving down to the Myrtle Beach mall when my car started smoking really bad. I had to pull over and called for a tow to my mechanic.They had my car Saturday afternoon till Tuesday. Monday they couldn't figure out the problem with my car. Tuesday they decided to test my gas. Kerosene was in my tank.

Bought a refrigerator. Everything went smooth. Notified it would be delivered in one week. Then get email that it would be delayed one week. Finally get a message from delivery service to contact them. They informed me it would be an additional week and a half. I called, on hold 52 minutes. Finally a very nice CSR who tried to call the delivery service but they were closed. Went to online chat and got complete runaround. Price was same as Home Depot but thought I’d give Costco a chance. No more. They do not provide quality customer service.

I accompanied my two young children to one of the food tasting booths when we were in the store recently. When we walked up, there was one item on the tray in a small cup. The older woman working didn't say anything to us, until my daughter picked up the cup and then sat it down and started telling her younger brother that she would allow him to have the food until the next one was ready. As she was mid-sentence, the woman working the booth very rudely said, 'she picked it up... She has to take it now... She can't put it back down!' I was taken aback as to how rudely she spoke, whether it was to me OR to my children. My children were very taken aback as well. Further, she heard just as well as I did exactly what my daughter had said. At this time, I gave my son the cup that my daughter had just placed down and abruptly reiterated to the woman what my daughter had said.

I am totally disabled and require a scooter to get around a large store like Costco. Several times while using a scooter at Costco, the battery would suddenly fail and I would be left helplessly stranded with no assistance in sight. The other day at Costco it happened again when the scooter's battery just suddenly died on me. I waited and waited hoping to see a Costco employee who I could ask for help but there was none. Costco should have a distress light or flag on its scooters that can be raised when scooters die in its large store.

Several weeks ago I bought the Kirkland Maintenance Cat food in the purple bag. I immediately noticed a difference in the smell of the kibble. Calling the number on the bag, Diamond Pet Foods manufactures all of the food for Costco. I was informed they did change the formula, but shouldn't be noticeable to cats. Well, if it's noticeable to me, it's noticeable to the cats. It smells horrible!! I will no longer be buying this food and wanted to alert others to call the number on the bag and voice your concerns.

This (Costco Citicard) card is so annoying. They offer additional percentage for gasoline purchases but then call, text, and email after EVERY PURCHASE OF GASOLINE FOR VERIFICATION... So annoying that you stop buying gasoline on the card! Their way around honoring what they advertise!

I go online and order an appliance package from Costco and design my whole kitchen around it. They tell me that it's going to take 2 weeks max for the appliances to be delivered. After 2 weeks I go online to check my order and their computer system says that I received the appliances. That was totally wrong. I called them and the person tells me that the order was canceled. Then she figures out that was wrong and tells me that the order was postponed another 3 weeks. This puts me out of my house for 3 weeks. They weren't willing to work with me in any way. They didn't even say sorry. Don't order from Costco. Their online service sucks. They don't even deserve the one star that I gave them. If I had an option to give 0 stars I would have definitely done that. I've been an executive member of Costco for 20 years. Where is the customer service?

I waited more than 3 months to complete delivery of my appliances (Whirlpool refrigerator, gas range, hooded microwave, and dishwasher). The delivery service company J. B. Hunt and Whirlpool Corporation themselves that service Costco.com are a complete nightmare. I will never buy anything that has to be delivered by J.B. Hunt at Costco. The Costco free installation was also troublesome. The dishwasher was not installed because they did not have a very common connecting brass fitting "on their truck." I offered to quickly go to a very nearby hardware store and they said they could not wait more than a few minutes. Just one example of several problems with J.B. Hunt. In the end, after these experiences the enthusiasm in having all new appliances was totally destroyed with anger and agitation when I think back of my experiences with ordering through Costco.

I ordered a phone through Costco, they took the money from my account, then cancelled the order and did not refund the money! Last time I will ever use Costco online and I highly encourage others to do so. A couple of years ago I tried ordering a washer and dryer from Costco online. After placing the order they put in big letters to allow 30 days before calling and asking where your order is, so I waited 30 days and no washer or dryer yet so I called, they told me there was a billing issue and the order did not go through but no email, no phone call, nothing! They did not send or say anything to let me know there was an issue with the order and I went a whole month without a washer and dryer. WIth them running their business like this it shows their apathy and joy in ripping people off.

No customer service from, Roberta/supervisor in outskirts of Seattle. Did not use membership much as one person and not well... Would not extend membership when not well and unable to shop often as not near Costco and many medical issues! Did not ask for money back but an extension as she said I spent approx 1000 dollars there... not enough to make it worthwhile for me. That is not much for a year for groceries even as one person household. Not understanding or people of their word!!!

I first have to write. I am not a shopper and do not like big stores. Normally I know exactly what I need. If I can not find an item, I don't hesitate to ask for help. I never go to a store with expectations on the time it will take me to shop. Things happen... I usually do not get frustrated in a store... because things happen, and if I don't have much time I just don't go shopping because again... things happen. So this is a warning to others who don't like shopping. Don't even try Costco, you will be disappointed. With that written... I received a membership as a birthday gift, and I was actually, looking forward to shopping at Costco. I looked online and I knew what I wanted before I got there. However I did plan on looking around the store. I had all day to shop if I wanted.

I bought this Samsung 60'' Smart TV #un60j20daf in March 2016. It went black June 2018. I was lead to believe I had a 2 year warranty with Costco and 1 year with Samsung but they said 1 year Samsung 2nd year Costco. Paid a 1000 for TV. Now they want 1,437.55 to repair it without even looking at it.

Costco always has in stock what are in their sales flyer. Employees are always helpful and never a problem to return items too. I love using my Citi card for travel, gas and in-store purchases.

Home Depot had to purchase an item online - had no clue when it was going to arrive. Best Buy is a nightmare these days; prices way too high. Costco not so bad but few choices.

Costco does an exceptional job in merchandising and customer service. Their products are always top quality and reasonably priced as well. If for any reason you need to return an item, they are always helpful and make the process easy. The only complaint I have is that the lines to check out are usually long at certain times of day. The gasoline prices are continually a bargain.

Costco has been my primary supermarket for many years. The quality of the food is excellent and, over the last few years, Costco has added more organic options. The cost, compared to traditional grocery stores, is always better at Costco, and easily compensates for the membership fee. Although I can't always get what I need at Costco because the selection is somewhat limited, I highly recommend Costco, even if it means I occasionally need to go to a traditional grocery store. I also wish Costco carried more choices for cat food and litter.

Costco shopping is a pleasant experience, especially on the days they have their sample foods on display and their shelves are fully stocked. They certainly offer good value for your money with a wide selection of high quality products.

The employees are very nice and helpful. The store is always nice and clean. The prices are very good and my sister and I love shopping there. Also their $3.99 salad is great! Sometimes I go there just for the salad.

Nice selection, very good prices, easy to find the merchandise that you are looking for. From Frozen foods to staples, and their photo lab is fantastic to say the least.

The strength of this retailer seems to be in high quality products and very reasonable prices with motivated and considerate employees that work quickly and efficiently.

Shop at Costco at least weekly. Close to home, great prices and their return policy is great and never a problem, not to mention the samples they have every day.

The Costco store is truly a great one. But I would strongly suggest to do some work on the checkout process. Currently the lines are not well defined which causes a problem when is time to pay. Customers are always confused and half the time the lines are actually available but because no one is directing the customers the time waiting to pay takes 2 times what should be taking. This I have noticed in every store I used- NJ Bergen County, Up state NY, DC.

Manny, the young man who works at the Dedham Costco desk was very friendly and did a great job signing me up and getting my Citi visa card to use there.

Most of the "store brand" Kirkland products I've tried have been a very good value/product. If able to buy in bulk, definitely save money. There are plenty of items that aren't huge, which is great. Only issue at all, is they don't have a great system to keep lines moving/short at high shopping times.

Costco always has great buys. Sometimes it is a little hard to locate what you are looking for and also finding a person to help you but I recommend them as a top store.

The day we went to Costco, there were a lot of customers in the store. There were 5-6 people waiting to check-out in every line. Other than the wait, it was a good experience.

Very easy and comfortable to return unwanted items or articles that do not fit. Always sales help around in the store to help find what I am looking for. Quality counts and Costco is the leader. Administration always willing to help and they answer the telephone all the time. Automotive is also very very good. They stand behind whatever they do. The hours of business are very convenient. Parking is never a big problem and they have enough gas pumps to service cars.

I’m giving Costco a rating of 2 based on a weighted average of the following: 1. We’ve loved Costco and have been black members for since 2014. 2. We just had a baby and birth gave mom a 2nd degree tear down there, which includes muscle tears. Her retiree parents flew in from China to help out since I work 70-90 hours per week. They tried to help with grocery shopping, but were embarrassed and turned away because they weren’t pictured on mom’s Costco card. They are a member of our household for the next 6 months and can’t even grocery shop at Costco!? Any reasonable policy wouldn’t require a woman who just gave birth with dozens of stitches inside and out to be present to get groceries. The manager at the Hartford, CT Costco also refused to allow her parents to call her and asked them instead to leave the store.

Costco has so many in stock items with great prices. The people on the floor are more than willing to help, and I love to try the samples before I buy. Their return policy is phenomenal. Just a wonderful place to shop.

Good prices, good selection of quality items and a great return policy. Tire shop bays, and gas pumps, well-organized with plenty of tills. But lineups can get large.

Even when the lines are long, I can get in and out of Costco pretty quick. The only complaint is waiting in line for gas. That can take a while, and sometimes I wonder if it's worth my time to save a few cents on gas.

Costco is a great place for us to shop. Even though it is just 2 of us in the house, we get great value and great product. Their meat is outstanding and they always have new products on the shelves.

I like Costco because I can buy my staples in bulk. It saves me time and decreases the number of shopping trips. Even though it is a considerable distance from my home I often include a stop when I am in the area.

We became members several years ago. We have saved our membership fee many times over. We live on a tight budget and buying in large quantities at low prices is great.

Shortest shipping time. Always cheaper than competitors. Easy check out and no hassle payments. Good selection and excellent brand quality as well as Kirkland private brand.

It is sad to join the many people on here for Costco online ordering but they have the worst customer service I have ever dealt with. I ordered a desk that was "out for delivery" on the 3/16. They never called, the distribution facility had this item with them for 5 days and finally I called to see where the package went. They linked me to the distributor and I scheduled a deliver date, they never showed up. I called Costco to handle this and they kept trying to give me the runaround, they told me that they will get in touch with the delivery dispatchers, No one could reach them! Where did the driver go? Costco then said that a customer specialist will get in touch with me the next day and that there were no supervisors on the floor to speak to and that they had all gone home? What!? How are you running a business operation with no available supervisor?

We enjoy shopping at Costco because of the price value but especially the friendliness. So many of the cashiers make a point of remembering the customers and asking about and keeping up with our families.

Not always the lowest price, but quality is generally consistent and returns are accepted without question. Well-known that quantity is for large families, or get together friends.

I always feel like I've gotten value for my dollar. The $1.50 hotdogs are the best! There's almost always short lines and efficient service. Love Costco!

COSTCO is by far the best Big Box Store there is. Sam's is OK as is BJ's, but the Service, price and quality of COSTO surpasses both. We have been members of all three over the years, but now only belong to COSTCO. We love their return policy and the Customer Service and friendliness of their employees and they operate on a 5% profit margin, unlike the others whose margins are much larger.

Products get moved around too much and you get frustrated searching for them and give up. I have spoken to workers in Costco and they tell me the buyers bid for location in the store, personally the buyers should concentrated on finding good products not fighting for retail space.

I really appreciate the ease of shopping at Costco and the prices are usually much better than at other places. My main objection is the crowds are terrible on the weekends. It does take time and research to ensure that I am getting the best deals, but that is true for any store.