Costco Reviews

Horrible experience with Costco Technical and Warranty Services. They asked me for pictures of my laptop. I've never received a message saying that the email was rejected. When I called to follow up, they asked me to send one picture per email because that was their "policy", so why they don't write it down on their Instructions. Well, I send them over, now they said that they didn't received 3 pictures. HOWEVER I got the Costco email auto-reply for each picture (I numbered each one).

I bought some stuff today evening, Thursday Dec, 2, 2025 from Costco Edmonton South, Ab, on 91str. Including a pack of fresh salmon fish and a pack of fresh chicken breast. When we opened them at home, unfortunately, both fresh items were spoiled and had a very bad smell. Those were not fresh. Does costco have any excuses for this chitting sells.

I was gifted a car battery from Costco on 9/4/24 while living in California. I started having battery issues and took it to a Interstate Battery store. The battery was defective. I went Costco (AL) with receipts from original purchase and they replaced it using the information on the receipt. However, they sold me the wrong one. I went back to exchange it and they wouldn't sell me the correct battery because I wasn't a member. The only way I could move forward by getting my correct pro-rated replacement battery was to get a membership. So, if I buy a gift for someone out of state/city they will be unable to return, exchange, or repair without a membership; even with documentation. Is this your policy? Is this how you treat potential customers?

Title: Do Your Own Research - Don't Rely Solely on Costco's HVAC Referrals. I've been a Costco member for years and generally trust their recommendations. However, my experience with their HVAC contractor referral was a significant disappointment and a warning to other members. What Happened: When my 18-year-old HVAC system failed, I obtained quotes from Costco's recommended contractor and one I researched independently. The differences were striking:

I want to give a grade of 100% to Rick ** a Vietnamese young man that offers to help my friend and I to unload our cart to my car, very nice person. And a very honest, didn’t accept a tip that we offered to him, West Valley

Costco partnered with SUNRUN for a few years, and because we trusted COSTCO, we purchased from SUNRUN to install solar panels on our house in 2019. Ever since that installation, we have had leaks in our roof (coming into all rooms on our 2nd floor) since 2019. Even to today. SUNRUN will not take responsibility for any of it, and even CHARGED us to "remove then reinstall" a solar panel due to a leak that was right there, and roofers had to fix. The leak was right at the solar panel and SUNRUN refused to admit it was related, and charged us $3000 to move the panel for inspection and put it back.

I would have given negative stars if I could. The staff and customers service at Bridgewater NJ is the worst of the world! This is the closest store and I’ve shopped here for more than 7 year, continuing to experience bad experiences. They treat customers like trash! No management, no greetings, no service. In some cold windy morning, you can’t find a shopping cart nearby. You see the employees talking and laughing with each other but not even looking at their customers.

As a member since 1986, I’m very disappointed that the quality of a lot of items we buy is declining really badly. For example dog’s pad is not as thick as it used to be, Kirkland soft toilet paper is not as thick as it used to be,…. You can’t rely on Costco to have the same product all the time. For example organic eggs and many other organic foods. Their prepared food is so expensive that I would rather to go to a restaurant and pay maybe few dollars more and be served instead of buying from Costco, then put it in the oven, cook it. Time and electric you use is the same as you go to the restaurant and get served. Their meat is extremely expensive that we definitely would rather to go to the restaurant to eat steak because it is cheaper than Costco! Because of all the above reasons, we decided to cancel our membership after 40 years. We want to try Sam’s Club or BJ’s.

I placed a large order, over $1,000 in November of 2024, which did not arrive. Costco said it had been delivered, it hadn't, so I sent them everything they asked for to prove it hadn't been delivered. The only thing I couldn't send was a picture of my house because by this time I had moved over 500 miles away. They also wanted me to file a police report which, again, I couldn't do because I had moved so far away and the report had to be filed in person. The bank granted me a refund, and then Costco came after me, harassing me constantly to pay them back the money the bank had reimbursed me. This went on for months.

You all have the absolute worst customer service I have ever dealt with. I have called 5+ times regarding a refund for an online order. You all keep telling me the refund was processed and the bank accepted the refund but the money IS NOT IN MY ACCOUNT. My bank has no reference to the money or transaction of the refund! I have spoken to countless customer service reps and supervisors including Andre and Jill. I am being told Costco is no longer responsible because they provided proof of the refund. I am out of $850 during the holiday season because no one will help me. I will no longer support Costco ever again.

I jumped through hoops and spent numerous hours to get all 8 photos (all angles, not easy with a broken hinge) and emailed to them, twice because you can only send 1 photo at a time.

For the first time as a loyal 20 year handicapped senior customer I was turned away at the door and told I could not enter until 10:00. I am being discriminated against because I can’t afford the premium membership. Another customer tried to take me in but they wouldn’t let him. So I went go Sam’s club and spent my 465.00 and will be canceling my Costco membership. Most Seniors like to rise and shop early and I was appalled at the treatment. I will not be forced to pay for a membership I cannot afford. Shame on you Costco.

I have been a loyal Costco member since 2006 and have always appreciated the company’s reputation for integrity, fairness, and customer service. However, my recent experience attempting to purchase gold bars through Costco’s online platform has been extremely disappointing. I placed multiple orders for a total of five gold bars. Strangely, three of those orders were cancelled each time the market price of gold increased between my order time and the expected shipment. Costco’s stated reasons were inconsistent and, frankly, implausible. One explanation cited an issue with my shipping address — yet two of the orders shipped to that exact same address without any issue. Another explanation mentioned a supposed “24-hour between orders” policy, which was simply not the case, as more than 24 hours had elapsed between my purchases.

I had a terrible experience with Costco. A customer service representative gave me completely wrong information about a promotion and told me to make a specific purchase, promising I’d receive a refund. I followed their exact instructions — but instead of fixing their mistake, Costco charged me extra, canceled my membership without notice, and now expects me to take responsibility for their error. I’ve spent hours on chats and phone calls trying to get help, but every representative gives a different excuse. I trusted Costco for honesty and professionalism, but this experience showed me the opposite. I just wanted a simple resolution, not endless blame-shifting and frustration.

Many good products dispersing. Produce is bad and expensive. Avocados go bad very fast. Staff not as friendly anymore. Prices are high compared to regular grocery stores. Less organic products. Costco needs to stay out of the politics and hire quality staff.

Dear Costco Corporate Team, I have been a loyal Costco member and weekly shopper at the Brandon, FL location for over 10 years. During this time, my family and I have spent thousands of dollars at this store on electronics, fresh produce, and household items. I have always appreciated the store’s organized layout, the opportunity to discover new products, and most importantly, the friendly and professional customer service. We were always greeted at the door and at checkout, which made shopping a pleasant experience for my family, including my young grandson.

No stars deserved. Trash and horrible service. They enforced a policy on not bringing other items bought in other stores and managed not to inform people before they came to shop. I had to wait outside with my items while my husband did the shopping. Even had the audacity to tell me to put the items in my car. If I had a car why will I bring the items in the first place??? Horrible management. Kerron is the worst manager at Merivale Costco branch as he didn’t exhibit any form of kindness or solution.

The greeters are rude and loud. What happened? First, it was the sample ladies who were rude; now the greeters are rude. Do they not pay well ? Perhaps training to deal with a large number of people would be beneficial.

This is the worst product I have ever bought from Costco. Their product usually are very high quality and dependable. But this time they dropped the ball. It is extremely salty and no flavor. I’m my opinion it is not edible.

I just had my new LG washer and dryer delivered and installed. The water was hooked up backwards. There was a pinched hose. I had to fix both of these. Machine is going to be replaced because it sounds like an old beat up washing machine and it's brand new. Vibrates when it spins. Companies need to understand third party installers and deliveries are bad news for their business name.

I just visited the Costco Wholesale Warehouse in Houston, Texas at Willowbrook and purchase a Premium Membership. I took my granddaughter there to see if she liked some of the items being sold in the Warehouse. She did picked a couple of items and while checking out, one of the employees gave compliment of her choices and stated after finishing with us, she was going to lunch.

As a Costco member I will be canceling and not returning to this store. Very rude employees especially the one in the warehouse. Older ** lady with short hair and glasses. She is very rude and unprofessional. I very disappointed in this store but I refuse to return!!!

I went to pick up my glasses at Costco in East Orlando off of University, 9/3/25. There was only one person working at 7:00 pm at night. She was helping one woman at the time, when the woman walked away, I asked her if I can pickup my glasses. She said one moment, she was helping another. She spent 20 minutes helping this woman looking at frames!!! When I was looking for frames (and every time I have purchased my glasses at Costco) I was left to select my own. I NEVER anyone offer to help me. After the woman left without a purchase, I was helped. I had put my information in using the QR Code, but she didn't see it. Gaby was not very helpful nor did she see my information. This is my LAST experience with Costco optical. Not worth my time. Unable to load receipt, kept getting error on PDF. Purchased information: Whse: 185. Trm: 71. Trn: 80. OPT: 241. Items Sold: 2. P7 08/14/2025 05:32.

I bought an LG laptop that included Mcafee protection. It came with a free year of service. However, there is not way to enter a code or activate it. When I do so, it requires a credit card, even though a full year was included. Terribly disappointed. Do not use Mcafee or buy from Costco. PS, I am computer literate. An IT project manager for 20 years of developing apps. I have 18 years of university and college education. The instructions were unclear.

Here is a picture of the hotdog Costco gave me on 8/27/2025. What has happened to employee training? Why would a Costco employee give a customer such a damaged product? I wanted to return the item, but the line was too long.

My husband's Costco membership number in the back his Citi visa card was not accepted by Citibank personnel while I tried to apply for a new card and adding my husband as an authorized member. Today, I was able to talk to Alex from Costco to verify my husband's membership number. She has affirmed me that my husband's membership number was correct.

I didn’t realize there were different classes of people. Those that can get in before 10 AM and those that have to wait till 10. I was asked to leave when I arrived at 9:45. I sat on the bench outside the Costco and was then told by the cart person that I couldn’t stay there either and so I had to move to a line behind the carts which I was not aware of. At 9:55 people went in but no one told the people in the line. Very poor communication and a policy that doesn’t give value to the company in my opinion.

Purchased this tv 10 months ago and all of a sudden it developed some crazy lines all over the tv for no reason as screen is like new with not even 1 scratch. I took the TV to Costco to exchange and I was told, "Sorry. Over 90 days. We can’t help you and call concierge technical support." I explained to them that it is obviously a defective unit and I only need exchange not to return. They said, "No sorry. We can’t help you." I called the concierge toll free number during business hours and the person said, "Sorry we need to call the manufacturer so they can send someone to your home to check and determine if it repairable or not." After an hour waiting for the manufacturer to answer, the Costco customer service person said sort I have to send an email to the manufacturer to call you or email you and they will do that next day during business hours. Guess what no one bother to call or even acknowledge my issue.

I made a simple call to Brick NJ COSTCO, with which I am usually quite pleased when I actually am in the store. The first option was administration so I continued for customer service. On my fourth call, 1 finally selected admin. And was CURTLY told by COURTNEY that c/s is not an option. I tried to explain that, if the recording had simply stated Admin & C/S, I could have been saved 3 calls. She couldn't have cared less.

Rude and terrible customer service..in food court..I went to get poutine and gave me cold fries and gravy..I asked them make fresh..They said if you want take or don't...very rude customer service..don't care

Costco (La Mesa, CA). I no longer care for Costco and dread going due to the crowds, parking, entrance and exit to the store. Although, as an **, I am used to extra scrutiny by others. However, it is usually more pronounced when exiting Costco stores. Of course, today at 11:30 a.m., I watched the exit clerk barely review the full cart/recipe of the ** woman before me. Yet, the clerk proceeded to count my 10 items twice before allowing me to leave. Talking to myself, I made the comment of how I hate coming to this store and the clerk rudely told me that everyone was in a hurry. My mother was also still in the store still shopping. When she exited, she commented that the clerk seemed to review her few items twice as well. August was the month of my renewal, but I detest going to Costco and paying for rude treatment, smirks, and bigoted scrutiny trying to get out of that store.

I love Costco but would never recommend their business delivery service. I repeatedly tell them not to delivery after 3:30 PM and the last several times it has been after 6:00 PM. Last night I had to come back to my office to meet them.

I had a terrible experience at Costco Federal Way, WA location after I upgraded to an executive membership. I thought it would be a quick matter to resolve; however, Michael **, the general Manager is the worst! He refused to help me. I spend over $10,000 a year at Costco and had an issue for the first time ever that was so easy to deal with. I'm shocked at how negligent the general manager was and shows a complete lack of care and total disregard for customers.

The local Customer Service desk was able to assist me and resolved this issue.

I have been a member of Costco since 1993. I am a retired food sales and marketing expert from the beef industry specifically and want to warn customers of recent things I’ve observed over the past year or so. Costco is not selling beef that meets the claims on their packaging, ie Choice. I not only saw pre cut rib eye steaks that would not have been choice graded by any inspector at a beef plant here in the US but also Costco is selling beef that they claim is raised here in the US and processed in the US and that is not true.

DO NOT ORDER ONLINE! I ordered an ac unit advertised as next day delivery so took the day off work, it wasn’t put out for next day delivery and was 3-5 days, I took another day off work to take delivery on the day I was emailed it would be delivered and it didn’t arrive. I subsequently cancelled the order and went and bought one from Curry’s in store. I was told 5-10 days for refund, not business/working days. Just days. Over a month later and 3 calls to customer service and have been told 48 hrs for refund to be processed, even though I was told it had already been processed and another 5-10 working days for refund to be made. This one order has cost me 2 days off work and am £500 down waiting over a month for refund for an item that was advertised as next day delivery. Absolutely piss poor service from Costco, I will be cancelling my membership and advising anyone to steer clear, especially from purchasing online.

App went down after waiting forever for gas. Called customer service and said that they can’t do anything. Told me to wait it out and go back. Denied access to a physical store due to an app crashing and no back up plan on their end. I have an executive member for almost 20 years. Go to Sam’s club.

I moved down to South Florida from New Jersey and the level of service between the Jersey store and the Boca Raton Costco location is day and night. Boca Raton managers I dealt with could not care at all about my issue or resolving my problem. I turned in my membership after 13 years, and the Assistant Store Manager who is in Great need of customer service training! Could not be bothered even a little bit. Contacted Senior Corporate leadership, let's see what happens next. Not hopeful.

Beware if you purchase Costco Shop Cards. I received $200 in Costco Shop Cards from AT&T for switching my provider. Thankfully, I was switching anyway, so the Shop Cards were just an added bonus. I added the Shop Cards to my Costco App, which showed they were added successfully and showed the correct balance. However, when I tried to use the money to apply towards a Costco purchase today, they couldn't get it to apply the money to my purchase.

Only my range was installed. Fridge is in pieces on back porch. Didn’t have right pieces to install. That was Wednesday. Can’t come back for a week. Today the person to install the dishwasher came but didn’t install because I didn’t buy a LG.

I joined today & associate who helped me was very rude! I'm actually sorry I joined! I had a few???? & it was the end of the world as we know it! I'm not dense but she treated me that way! She was young & obviously hasn't been trained in how to sign people up for memberships!

Warranty Replacement Left Us Without Pots and Pans – Process Needs Improvement. We ordered a warranty replacement for our HexClad pots and pans through Costco. The delivery date was supposed to be July 3rd, 2025, but now it’s delayed to July 8th, 2025. Here’s the problem: We had to return our original pots and pans to get this warranty fulfilled. Now we’re left with nothing to cook with for almost a week. That forces us to eat out, costing us extra money we weren’t planning to spend.

Now Costco wants to force you to become an Executive Member or not be allowed in or to make returns for the first hour they are open. Just another money grab. I buy for myself and have no other reason to become an Executive member.

Costco is pricing itself out of the marketplace. 1st is the executive membership increase that now cost now $130, 2nd is the product pricing and 3rd is the checkout lines. I used to be the biggest Costco fan however they have managed to change my opinion by raising product and membership costs beyond inflation numbers making it hard to justify spending the kind of money there that I have over the last 20 years.

I have 163 emails form Costco in my gmail history. Yet when I try to sign on for a review, Costco says I don't exist! I recreated the same login and Costco accepted it. Does Costco reputation benefits more of its employees that its customers.

Costco continues to exceed expectations when it comes to providing a top-tier shopping experience. From the moment you walk in, you’re met with a clean, well-organized, and spacious environment that makes navigating the store a pleasure. Unlike many large retailers, Costco maintains high standards of cleanliness — the floors shine, the aisles are uncluttered, and the shelves are impeccably stocked. You never feel like you’re rummaging through chaos just to find what you need.

How does it make sense that Costco had my account for auto -renewal after I only had a membership for a couple days then immediately cancelled because it was no match to Sam’s club. If I cancelled and asked for a refund the first year …. Why would you go ahead and think it’s okay to auto renew and charge me for a second year. There needs to be more interaction between companies and their customers before they do something like take money out of bank accounts when they need that money for rent. Now I have to wait 3-7 days to get my refund but my rent is due today. Make this make sense Costco.

Was a Costco shopper for years, then products started getting downsized, made with extremely cheap ingredients, or both. Costco has gone so far down the hole that there is no longer any reason to shop there. But the real kicker is when they and Instacart team up to charge you double for a delivery. If they need to steal to line the CEO's pocket, then they are months away from closing the doors anyway.

I have a 3 year old Kenmore fridge I bought at Costco. A $40 dampener went out and the fridge no longer works. Kenmore stopped making the parts, so I can’t get a technician to repair it. I spent $1800 on a fridge at Costco that is unrepairable after 3 years. Costco won’t give me anything towards a new fridge. They told me because it’s past the 90 day return window, and past the 2 year warranty there is nothing they can do. It’s disappointing Costco. You don’t stand behind the products you sell anymore. If stores stopped selling appliances that broke after a few years the manufacturers would stop making them. Costco lost my trust.

Problem 1. Never believe anything on line. Problem 2. Costco is NOT allowing pets on leashes inside or outside their stores. They do not want you on their property. Solution to problems. Cease membership, cancel your family membership, corporate membership, and tell all friends, family, and your vendors not a good place to shop. Simple. Hint to Costco at 191 W Loop 1604 S. San Antonio, TX 78245. United States. Post your policies. On your web page. You will less lose less business and customers that way.

Worst company for buying appliances. Rude delivery staff, no concept of keeping their scheduled time, CS is just as bad, and Home Depot had lower prices. Why would you pay a membership fee and then deal with a bunch of rude crooks, go buy from others.

My husband purchased this Almonds from Costco, I was so shocked when I opened the bag. So greasy and salty almonds while it says roasted almonds with sea salt. In the back of the bag you read the horrible fact that these almonds were soaked with bad cheap oils. Don’t trick consumers while they think they buy healthy food as you promote but in reality it is very bad. I am disappointed really with how much they add salt and bad oils to healthy nuts like these or others. Killing more hearts and more!!!!

Recent promotion to get people to renew is very misleading. You think you’re getting a gift until you give them your credit card info for shipping, then you find out it’s a drawing!!! Not good Costco!

Unfortunately, just like the rest of the United States, Costco has lowered their standards so far that they are no better than Walmart. I do not know if it is their DEI policy that allowed them to descend from a efficient meritocracy, to a inefficient socialist ineptitude, but their online system is without a doubt, inefficient, inappropriate and irreparable. Costco has completely lost my confidence to purchase anything other than directly at their warehouse that I can actually touch and bring home with me. Do not trust them to deliver anything on time. Do not trust them to notify you when it delivery will occur. Do not trust them at all to live up to their obligation. They are not a reputable online service.

I have been a Costco Executive Member for over 20 years. I have shopped in Costco stores in at least 10 states. I have never had a bad experience and every year the membership more than pays for itself in savings. Their prices are the best. I know the products that I purchase from Costco have been thoroughly researched for quality, value, and sustainability, but if there is an issue, their return policy is second to none. I am seeing a rush of bad reviews lately, now that companies' policies on how they treat fellow human beings are being called out by the current administration. HOW SAD that these people have nothing better to do than to sow hate and division on behalf of their dear leader. Too bad Costco can't sell some common sense this country needs it in bulk!

I am a 74 year-old handicapped individual Who On March 16, I placed an order with Costco.com for a brand new Dell computer on March 19. I received a used computer showing a service tag number on the box showing it went under remote repairs from September to December 2024. Costco is claiming that the computer was mailed to me from Dell and Dell was responsible for this while Dell is claiming Costco‘s responsible for this. I was informed by Costco that I would be receiving a return label which I still will not receive but I did receive an email indicating that the process to return is taking longer than usual As they need to inspect the unit. Due to parkinson I purchased this item for its voice Recognition abilities And the time they're taking to resolve this matter is unacceptable.

I have always preferred Costco over Sam’s, however as of late with the process of checking out, I am almost at a point of discontinuation of my membership. Sam’s has an amazing checkout process which yields minimal wait times. Today I went through self checkout hoping for a smooth process. I usually arrange my items in the cart to allow the associate to easily scan. Today though, I was told that they were no longer able to do this and that I had to scan and place on the scale. I asked when did this change and the response of the associate was short and to the point that it was because they were sometimes missing the scanning of the items. My question to myself was, the Costco employees operates the scan gun, which in my past experiences was the only way to enable the option of scanning using the gun. Do they not trust the 4 employees that they have in that area?

Yesterday in Costco I took a jar of honey, in cash cashier enter wrong price and when I objected she very rude denied me, I have to pay, go back, take pic and go to line in customer return, after around 1 hour arrived to CSR and they said, "You can return or with this price take it" and when I said just corrected price he told me I cant do it, I asked about supervisor and I saw just a lady that ten people follow her and told me I am with another customer. Very soon the new tidy world rules makes our world much more better place for sure.

Appliance delivery from Costco is like a bad dream. There is no coordination between Costco and delivery/installers. I received a dishwasher weeks late and had to make the install myself even though I was charged for the service. The option of appliance sales is way beyond the capability of Costco.

I used to love Costco, but I am shopping there less and less. My main gripe with them lately is that not only are they getting rid of what I consider to be staple products such as raisin bran, but the staples that they have left frequently are not in the aisles with like items. they place items like their Kirkland brand K cups, in end caps, not related and not close in proximity to the rest of the coffee. They do this so that we will go on a wild goose chase looking for the K-cups, and hopefully do impulse buying. I find that to be contemptuous of us the customer.

Costco is getting more and more expensive. Their employee makes more than $25-30 dollar per hour, and Costco is passing on the cost to consumers. Only thing cheaper is gas and pretty soon they will increase gas prices too. I stopped shopping at Costco and now I buy everything at Walmart. Price at Walmart is very reasonable and I don't have to buy anything in bulk. Walmart+ membership cost only $98.00 but you get everything shipped at home for free or you can do curbside pickup.

I am very surprised at how easy it is to return items at Costco. I have returned mattresses to clothes and have never had a problem, in fact my last thing I did was ask for the price difference of two items we bought three weeks ago and they gave us the difference, no problem. We are very happy and will continue to shop there.

Hello and happy New Year. I’m leaving five stars because I have been satisfied for over twenty years with Costco and the brands offered. You cannot beat their prices for quality. But I am writing today to gripe about their new policy about checking your receipt when leaving. I do have to say that I spend at least $1000 per month at Costco on renaissance in Albuquerque every month sometimes more.

Costco has that corporate attitude with no customer service because they are “worth $350 billion”. This is what I was told by their employee. I told him the same was for Sears and JCPenney and look at where they are now.

There was a time that I thought Costco could do no wrong. Fast forward to today and now I question if Costco can do anything right. Latest issue I have with Costco is their Kirkland brand toilet paper. Bottom line, the product shreds in your hands as you pull sheets from the roll. Did I ever tell you about their muffins (buy one package get one free)? I took advantage of this offer frequently until I got home one day, opened the carton, and noticed mold thriving on my muffins. THAT was the last time I had their muffins. Spoke to the manager. Traveled 10 miles to go to store per his request. Anticipated the store would find a way of remunerating me for the time it took for me to show the mold. Manager did nothing! Or better yet, pitched their Pacific Salmon. Got home, looked into package only to view a nice population of maggots munching on my salmon. Like my title states. “WAY OVER RATED”!

For me it absolutely wasn't worth the cost of the membership. You have to circle around the parking lot several times to get a spot, but other buzzers are startling the parking lot too and you just have to get lucky to park. Have to stand in line to get in the door while they check everyone's card, then stand in line to check out then stand in another line for them to check your receipt against your purchases. If you're going in for a few items you will spend more time in lines than you will shopping. I will never buy a membership again.

Costco.com is terrible. They charged me a purchase that I called to cancel. They expected me to return an item that I never picked up to give me a refund. I talked to multiple customer service representatives over the phone and they were clueless. I will get my credit card to deal with it because I am done with them but I don't recommend the buy online pick up in store for costco!!!

I purchased a GE JTD5000 double oven 11/25/24 from Costco. Delivery and installation was scheduled for 12/18/24 in the Cincinnati area. It was delivered on time. I suggested they put it in the hallway near the kitchen but the delivery guy said no, let’s put it in the garage. I think he knew something because the installer, Direct Connect Connections did not show up. They said it was a 2 man job and did not have a second person. They gave me a new date of December 24, Christmas Eve.

We use the Kalamazoo MI Costco. I was so glad about the availability of a gluten-free chicken nugget I could eat, even reasonably priced. It was one of the main reasons we had a membership. However, these Golden Platter nuggets disappeared and seem to be replaced by one that contains egg and milk, which a lot of us who can’t have gluten cannot eat. Also never have the dairy free ice cream bars listed on their website. Sad. We will probably not renew. Especially with the narrow policies on which family member can use a card, since we live an hour away.

As a longtime Costco buyer, I’m sick and tired of my favorite things disappearing from shelves, especially with no warning when I buy them weekly or monthly year after year. It seems like the healthy choice items are disappearing from frozen vegetables to the almond tortillas to the Angie's Boom Chicka Pop popcorn. What’s next? No more organic vegetables? There’s already a big? On the Costco chicken being organic as well as many of the other items that are marked organic that don’t appear to be because organic food isn’t huge and it doesn’t stay good on the shelves. I’ve spent hundreds of dollars buying organic chicken and putting it in the deep freezer, just to take it out and it stinks to hell and is rotten and gets thrown out.

I have used Costco for so many big-ticket purchases and I have always been satisfied: Appliances, mattresses, flooring, home renovation, etc. I’ve even used their car buying program. Of course, I also buy groceries and paper goods. Whenever I’ve had a problem, Costco has always been responsive and helpful.

Purchased Taco kit 12/06/24 receipt #** Warehouse; 1184. Everything in the kit was packaged in the same container, save for the taco shells, wrapped separately. Lime was sliced in four pieces infecting everything else in the kit. Everything tasted of lime; (cheese, chicken, vegies.) On a higher note; your Chicken and Cheese Quesadilla kits were outstanding! Any possibility you will be making them again?

Ordered appliances and a month later I still have no appliances. Their tier system for issues is worthless. The delivery freight carrier are unethical. They rescheduled my delivery twice, the last time said they had truck problems (lie) because when called to complain they called the delivery driver and said he would swing back around to deliver at the end of his route. My appliances were on his truck! Then he didn't show and rescheduled for 2 weeks later! I have been on the phone with Costco customer service everyday and no resolution has been offered. I have been a Costco member for over 15 years but seriously thinking about switching to Sams. Costco needs to rethink who they hire for their deliveries.

I recently bought a pair of Levi's jeans from Costco. Of course you cannot try them on in the store. I brought them back because they didn't fit and they claim I never bought them from their store. The manager came out and said they would not allow the return. This is the whole reason I shop at Costco. Buyer beware, Costco has changed and returns are not happening, even with a receipt. They claimed they never sold me the jeans. Been a loyal customer for 20 years, but not a member anymore.

Updated on 12/01/2024: Resolved.

I've been a member since 2006, I closed my membership today, I was advised I would not be allowed to open a membership for 18 months. I lost "my" rewards since I didn't cancel in the proper window. I called Citibank to confirm this policy. I asked citibank where do my rewards go? Either citibank or Costco gets them. Yeah, I see the both of them needing a couple hundred bucks. Shame on corporate America to rig the benefits to help them the most. Greedy companies anyways.

Where has quality gone???? Men's clothing mostly made out of polyester... no cotton/wool. All synthetics and poorly constructed...This CEO sets the culture of an organization and this one fosters inferior products to maximize profits...

Terrible business practices. If you have a membership and let it lapse or cancel it more than twice in a lifetime they'll not allow you to have any subscription ever ... Their on site customer service is uncivilized, rude and straight inept (not an insult just an observation). The North Miami store is exactly as described above. This business is utterly un-American and should be going out of business.

Generally speaking it is a good store chain but some products are really bad, for example, the Broiled Chicken. Cheap price but cheapest quality, the Scott toilet paper is so bad that I think Scott sells in Costco the factory wrong rolls, irregular ones the bananas, both prices are really bad, the pork chops just rubber. But in general a good place to shop but always take the Yuca app. to know the quality of your purchases.

Costco Manchester has the worst customer service. They have turned my service animal away saying it is a private place not a public business even though I have an executive membership. They are also racist and discriminatory towards ** clients.

I used to love Costco because the products that they carried were always of high quality. Now, I get products that are of lesser quality. Also simple staple are here today and gone tomorrow. In the newer store in Daytona Beach, they had Honey Maid Graham crackers like every other place. Now no more, I asked the manager where are the Grahams and he said they only buy them once a year, just before school starts! I had to ask him what did school have to do with Graham crackers and he had no answer. They always however, carry crap that you don't need!

Buyer beware, do not accept an appliance delivery from Costco without having the delivery person taking it completely out of the box and filming the condition of the unit. Also check to see it has feet. Any hidden damage due to delivery or shipping not reported in 90 days voids your warranty from the manufacturer and Costco. Now have a $800 8-month old paperweight that no one will take responsibility for. The damage was completely hidden at the time of delivery.

Once again Costco values profits over customer experience. Raise the annual fee this year just to have the privilege of entering the store. They also charge different prices from store to another costco store located within 10 minutes of each other. Now I have to comparison shop between two Costco stores. The lines are chaotic every weekend people cutting in lines and lines wrapping around the store. And then you have another long line to get out of the store.

Every time I go through self check out now, a Costco employee shows up to assist with meat and chocolates. I feel like I'm being targeted as a senior who is stealing something. Maybe time to cancel membership?

I took these photos in mid-August. The couch shown was offered at $999, regular price. The new Costco Holiday Savings booklet just came out with the same couch offered at $999, after $300 discount. This is so deceptive. It is an old department store trick. They raise the price before a sale and then put it on sale for the regular price. I expected better of Costco.

When I first began shopping at Costco, I immediately noticed a non-consumer friendly practice: They do not label their aisles with the type of items in that aisle. Instead, they number the aisles, with no further information. Employees are few, so you are left to go to the service desk for each item you seek, or wander the aisles until you find the item you seek. Additionally, they follow the common retailer practice of moving items to another section of the store, so you don't ever become too familiar with the location of anything. That way, you are again forced to find a particular item yourself, on your next visit. I mentioned this to someone up front, who was monitoring the checkout and they were unsympathetic.

Costco is a disgrace of a company. They have come to my house three times to attempt to fix a 4-month-old, $3,000 LG OLE TV, but with no success. They keep coming back to replace parts, but when is enough, enough? I strongly advise against buying electronics from Costco.

I purchased a dryer via Costco.com. Said dryer was delivered and set up, but it didn't work (it would not heat). The delivery person was in a hurry to make the last delivery (before 6 PM) so he left the broken dryer connected at my house which was confusing to me. Minutes later a Costco service rep called me and asked if I was refusing delivery. I explained technically no, but the dryer I purchased was delivered defective. I disconnected and moved the dryer off to the side, but nobody returned that night to pick it up. This is the short version of a long story.

Costco's new policy: A 17 year old has to have a parent with them to go get a smoothie from the food court. This policy helps me consider if I even want a membership anymore. As our 17 year could drive to the store and shop very well without mommy at this point.

I was shopping in Richmond Houston, TX on 10/05/2024 in the early afternoon. The cashier checked out the items and passed the receipt with a frozen face. After that, she worked for the next customer and didn't care about leaving part of the items on the conveyor belt. This is a first for me in Houston, TX, I feel so sad and hope this is an occasional event and wouldn't happen to other customers.

I was very disappointed that one of my favorite stores Costco uses enriched flour for all of their baked goods… Even the ones that are supposed to be healthy for you. Men in particular need to be careful because iron is one of the main of this enrichment, which can lead to Liver problem, testosterone imbalance, as well as many other problems for men. Iron should only be used by women who are in need. Costco please get rid of your dangerous baked goods and used only flours that are not enriched with the garbage vitamins and iron that they pump into those things.

Came in there to replace a battery under warranty and had a horrible experience. I bought the battery with a 36 month warranty and they wouldn’t replace the battery without renewing my membership. I bought the battery as a member and the warranty is part of the purchases but the management said the warranty is “tied” to the membership so they refused to replace it without renewing my membership. I had my member ID and proof of purchase and they refused to look at it without renewal. I would go to the Richmond TX location. Management is a lot nicer and willing to resolve an issue, it’s literally a night and day difference. So if you are at Costco only for the car battery and the warranty, don’t do it. Save yourself the trouble and go to a local auto shop.

Costco Shipped my puppy pads via FedEx and Fedex no longer delivers to apartments with entry codes at front door. Well that's about all of them. So Fedex sent the package back it was set up for a refund. Then Costco cancels my refund and says nothing. I now have been forced to file a charge back with my Bank. Because the Bank has had many complaints all of the sudden I will get my money no thanks to Costco they told me my money was being refunded. Can't Trust Costco any more. Their refund team canceled it saying it was not in the spirit of Costco to refund my money.

If I could give 0 stars I would. I ordered a pet bed which turned out to be way too big. The website didn’t even show the dimensions. So I started a return request and the agent told me I will receive the return label within 2-3 business days. Time passed by and the next agent told me my request was denied by the return department. So I went online to check their return policy. There are some items which are excluded from being returned but dog beds don’t show up. I asked them why they denied the return and the answer was “it isn’t in the spirit of our return policy” whatever that means…

Let me start by saying I believe in a good work ethic and treating people fairly based on how they treat others. I never fail to say "Hi" and "Thank you." So with that being said, coming out of Costco today, standing in line to get my receipt validated and checked, the person had a blue pen in their hand to mark the receipts, which is very common. I am my usual self, said "Hi" and minding my own business, while the employee is going through the cart. At which point the employee marks one of the white pieces of clothing that I had purchased. The employee maybe did not notice (giving them the benefit of the doubt), so I pointed it out. At which point I was told to stand in the return line and by the way no apologies. When I said it is something you need to help me get through, I was told to calm down and it is not their problem.

Is Costco worth shopping? We have to pay membership, the products are smaller and less quantity and higher price? Of course a lots of places are the same but we don't have to pay membership. Very disappointing.

Whatever you do do not use the Costco website. They are allowing a fraudulent fights use their logo, their exact page and everything like it's not the app. It's the website. Do not use their website at all. They're doing nothing about this fraudulent website looking identical to theirs ripping everybody off. I got ripped off by them and Costco don't seem to care at all. I even have all the proof.

Bought a Galanz refrigerator/freezer on the Costco website. It stopped cooling after 3 months. Lost $300 in food. And my only options were to find someone to repair it as Galanz couldn't find a repair company in my town or get a refund without haul away. Still waiting for the refund check. Do not but appliances from Costco. I will never get another membership from Costco.

Costco Resolution Team is very bad. I bought a hot top for $7460 and it is not working, the resolution team has been giving me the run around for a month and no solution, just wasting my time on the phone and always uses (unfortunately can’t ).. A person called Lynn O.

I was told today by the manager of Costco Wholesale that "customer Satisfaction" means, "if you purchase a product from us that you keep, that is defined as satisfaction". "That Customer Satisfaction has a time limit." "That the words MOST ITEMS exonerates them from general merchandise returns." My item was not electronics, perishable goods, wearable goods such as batteries or tires, diamonds or jewelry. It was a speaker that failed. No abuse or mistreatment except from the management of Costco in Clearwater Florida. Costco is NOT the company it once was.

I have to say Costco is one of the worst big box stores. Just getting my membership and the shop card straightened out was worse than going to the DMV. Everyone promises "it's all fixed now" but it's not. If you like Costco, good for you. I think they are a mess! You can't scan as you go like at Sam's Club, which I think is a huge time saver. The lines are ridiculous and their hours aren't good either. The only plus is the gas prices.

Ordered three appliances from Costco 3 wks prior to moving into a new build - all scheduled to be delivered the day we moved in. Since I was compensated $50 for the delivery of the dryer that took place a week later, I’ll leave it. But please note, these fools didn’t even install the air vent, left it propped in the vicinity, smh. My refrigerator was delivered the day we moved, but left by the delivery team not working. Customer Service set up a rescheduled date for the following week- not ideal either. Delivery was not scheduled. I had to continuously follow up for 72 hours after The day I was told it would be delivered the previous week — to which it was then delivered, 10 days later. I was told I would be compensated well for this error. HOWEVER, the mgr I was working with refused to call or email me back. To which I did multiple times for 2 wks.

I was treated like a criminal today. As usual I went to do some shopping and just to find out that they had blocked my account. So we bought some items online and we didn't get everything that the package was supposed have, we send them an email and they send us a new item and we were to send back the items that we got from the fist package. We had options of dropping them off at one of the store nearby or mail them back. We don't have the time so we decided to send them back but before we could send them back we were supposed to get the paper stuff to be send.

Bad service, selling used products. No helpful in the customer service, never going to purchase there again. Save your money and don’t waste it on Costco, if someone would told me before this is their service I would never order or buy from them.

Manager David is shouting at checkout stating to his employees several tasks claiming “Go do something. Don’t suck.” I think him doing this in front of customers is unprofessional and hypocritical since him and other employees Stephanie and Rachel are just standing as many customers are running around. He’s causing much more chaos and personally making me upset. This is the Costco located in Cranberry, Pa.

We used to shop at Costco until a very unpleasant encounter with the manager and security at Westlake Village. The manager crossed the line, me and my husband were literally accused of stealing (a bottle of water) which wasn’t true. Their employees like trained dogs who follow the master without any deviation. There’s no one to talk to, they didn’t listen or cared. We felt unimportant, uncomfortable, almost as Costco allowed us to shop but as customers we didn’t matter. We will never go back. We own 24/7 residential nursing care homes and spend $45K annually on business groceries, cleaning and office supplies. Sam’s Club, Walmart and Amazon have our business now.

I am a large multi-million dollar business owner have been shopping at Costco for all my life! My first negative experience ever with them. Walked in with the wife family today, they were ahead of me. Man stopped me, said to scan my card. I told him wife has the card, she is with my daughter, 9 months pregnant as I tried to call out to reach them.

Just been to COSTCO yesterday for my bimonthly run. Always loved the produce section for quality & quantity although sometimes were Pricier than the regular stores. Always bought Strawberries from COSTCO due to their quality/size but to my surprise this time just saw nothing, but boxes filled with TINY sized strawberries. Even people around me were shocked, seems like COSTCO is now only looking to make monies especially in these hard times when people have to stretch their $s. Shame on COSTCO, please check your Strawberries at Rosedale location in Bakersfield, CA.

I feel sorry for the staff that they even have to put up with this company. This is the most unfriendly family company I've ever seen in my life. Your family members have to have a card in order to come in with you. That means your children can't come, your boyfriend can't come. They're too busy worried about being ripped off. This company is as greedy as it gets. I am so sorry that I bought a membership and actually it's my boyfriend's membership that I'm under. I would never buy my own membership from this company neither will he after this year.

Erin **, a COSTCO Employee in Lubbock, TX was AMAZINGLY HELPFUL during my recent purchase of a computer. She took the time to explain everything and order the needed accessories from Apple. Her kind expertise should be rewarded. THANK YOU!!!

Don't ever get a membership here. Stick to Sam's or BJ's. The membership process for payment is a joke. And the employees hate the place too. They must come across the same issues everyday. Does it really matter who pays for the groceries? My elderly mother isn't allowed to pay for my groceries? What a joke!

We decided to purchase a leather sectional sofa online since it was 6 pieces. Spending the extra $300 for the delivery and service was so worth it. The two men (Eddie and Wilbur) were neat and efficient!

Ok Folk, I've been a dedicated customer for about Two Dozen (24) Years Now, beginning at West Ox by Fairfax County School Bus Lot (rt. 66) then Chantilly, now Sterling... No Complaints Until Now!@@! They are Nickel/Dime-ing customers. I've been an Executive Customer for at least 15+-. Our family must maintain its priority time wise. I buy the cooked chicken, even at Leesburg locally. The chicken used to come in a black bottom container with a clear top, allowing me to access food for the dogs when applicable, either of the family could take what was needed easily and conveniently... Now I might as well go to Giant, Safeway or HT. My executive overhead cost 10-15c overhead Cost to Co...

Purchased an $1100.00 Kichenaid dishwasher from Costco.com on 6/23/23. Earliest delivery and install date was 7/5/24. Install company texted me on 7/4/24 confirming installation for 7/5/24 between 2:00pm - 6:00pm. Waited all afternoon, Costco install people never showed. Only after I called was I contacted and advised that the install people forgot to load my dishwasher on their truck and would not be able to make scheduled delivery. What a wasted day waiting around for no reason!

Costco may be good in dealing with instore purchases but one of the worsts when dealing with online purchases. Recently ordered a dishwasher and refrigerator after checking they can be sent to different addresses, there is an option on website which allows to do it but once the order is placed it goes only to one address. When called costco they say it is tech glitch and not ready to honor the commitment they made. They are misleading customers by giving incorrect information on the website

I just went shopping last Tuesday but had to return the fresh chicken because I felt it was too expensive so I returned it on Thursday but when I returned it I encountered a very disappointing event when the staff said that, "You can't return fresh chicken" and I asked why... I asked the reason and said that I have been a member for almost 2 years which I know that we can return it. I asked back if the company has changed the new rule and the staff said yes and told me that, "If you return the chicken the company has to throw it away" only which is very bad. I am confused that the staff said that I am a person who does not value food. So I asked to talk to the manager that I did not know that the company has changed the rule and it got worse when I had to wait for the manager for almost 5 minutes.

Purchased a GE Profile refrigerator. Day of delivery I'm told it wouldn't fit through my front door. I have a standard size front door. Delivery guy tells me the box says 38", he didn't want to open the box and measure it because he knew it wouldn't fit and we would have to order a different fridge. Also said they weren't authorized to take off refrigerator doors to get it in my house. Found out later their delivery people Are Authorized to remove handles or doors to get the fridge in the house. When the delivery guy called to inform Costco the fridge wouldn't fit, he should have been instructed to take the doors off if needed.

Recently, like one month ago, went to my favorite Costco, a ways to drive, but I find my way around easier. Some of the ones near me are landlocked, and tight space/ poor layout. Well, so I get to the entrance. A young couple are “begging” at the entrance to park. Another entire family, SELLING PUPPIES IN THE FOOD COURT. Puppies looked tired and sick and this went on for hours. Finally I sat in my car and made a complaint online, and also to animal control. Next business day, a Costco rep called me about my complaint. Explained. She laughed. She actually probably knew the puppy people. Customer service is declining at the other stores too. And I will not be renewing.

I ordered a new washer from Costco because we had a good experience buying and having our dryer installed from them and it was about time. I love Costco but the courier they used are completely incompetent. They came the first time and unattached my current washer and then finally decided that they couldn’t install my new washer and said they were going to get tools to fix it and then left. They had a horrible attitude and were very rude to me. They shook my metal pipes and acted like they owned my house. I called Costco support and they sent them out again. we had the same problem. I asked them to please just install it and they said they had other clients and couldn’t do it but I could do it myself. They carried my washer about two inches to the faucet and then watched me install it. They told me they couldn’t install it and if they broke it then it would be Costco's fault and I could return it to Costco.

Costco saves me money on half and half and Chocolate milk. That's it, seriously! Not even does it same me on gas. I can use Upside for free and get an even better discount on my gas, plus I can use the cash back where ever I decide. When compared to what savings I received at Sam's club, "Cost"co is pathetic! It'll Cost ya for sure! Where we are in Boise I no longer have a Sam's Club. Sams is $110/yr, 5% cash back on gas, 5% cash back in store shopping, 2% cash back dining, free shipping, plus huge discounts on in store items. Scan and Go where you scan your own groceries through the app on your phone, check out with your Sam's Club credit and you can apply any cash back you've received for the month on your purchase right then and there, THEN you bypass check out and head straight to the exit door with your receipt on your phone.

I recently had a new kitchen range from Costco delivered. After they left, someone pointed out to me that they had not leveled it. Nor had they checked the gas line for leaks. They sent another team out two weeks later to fix those two things. But those guys did not bring a level or even attempt to level it. Nor did they bring a spray bottle to check for gas leaks; they said they did not hear a "hiss", so it was ok. Over the phone, their boss said that they don't level or check for gas leaks. (So why did they send them to do them?). I fixed both myself. Not leveling is annoying, but not checking for gas leaks is dangerous.

I am a customer of this store but what happened last weekend changed my expectations. This lady named Nadia is very disrespectful or she is deaf because I asked her a simple question and she looked at me as if she wanted to gut me. She answered with an attitude and with a loud voice as if I were also deaf. The people who were with me asked me if I knew her, why did she behave this way with me but I didn't know what to do and I asked her where I could complain and again she spoke to me horribly, she doesn't have any customer service, she spoke badly to many people in Those 20 minutes I was in that line, she scolds everyone for the worst customer service.

Today got a fish filet (Pacific snapper filet) from Costco with a live worm. See a picture attached. Disgusting. How can I buy any fish from Costco now as this image will be with me all time? And it seems they don't care.

I have to Totally Retract my previous review as Steve at Costco has looked after everything and now deserves a 5 Star Rating. Every company has issues but the key to success is looking after your Customers/Members and that is what was done here.

So Costco, I've been a loyal customer for the last 10 years. Me and my wife, but I have to say hands down the Bridgewater. New jersey costco off of promenade Avenue is by far the worst customer service Costco. Ever when it comes to management how they handle? There one-on-one interactionns by asking for an ID every 5 seconds. When the Costco's in the local area, only ask for the I. D when you walk in the door or if you check out with an actual Costco employer. Not at the self checkout when you have to scan your I.D. they actually harass you and follow you if you do not present the I.D. which they done to my wife on many of occasion? We now have to shop at a Costco, which is 10 minutes further from our house. Because it's become that much of a problem. Also, the staff at the pharmacy are. A bunch of judgmental unprofessional that don't know how to do their job.

I purchased a new mattress from Costco online. A week later a better version of the EXACT SAME MATTRESS went on sale for $200 LESS during their memorial day sale. I asked for a price adjustment and was basically told to pound sand. I should have returned my new mattress and bought the one on sale and made $200. This doesn't sound like a company that is trying to do the right thing. I canceled my membership.

I got a Costco card expecting wholesale pricing. Instead I found regular retail pricing. Taking the membership fee into consideration I am better off with the regular retail chains, especially when looking for the specials. Furthermore, I don't have to buy excessive quantities.

Stopped 4 times to buy a few items. Check my ID when enter store, then when in line at self checkout, again at checkout, then look at receipt. Agree with the checks, but it’s excessive and obtrusive. Costco is more a criminal treatment experience than a customer experience. Costco figure out a better way to stop theft than treating your valued customers like they are criminals.

I've been going to Costco to order my food at food court and especially my pizza. I called in to order my pizza at 11:00 a.m. and then I checked at 11:30 they still haven't made my pizza in the oven. They totally forgot and said they were going to put one in. It was around 11:55 I asked if the pizza was ready. It was not ready so I just got whatever they had and it was a pepperoni. It was the Costco in Rancho Cordova California. I hope the Costco Management in Rancho Cordova sees the post and make some correction at that food court. Your loyal customer. Thank you.

I feel (and others I have spoken to) that Costco's membership fee is ridiculous, compared to what you actually save. Non grocery items can save you a few dollars, but their grocery items are no way near wholesale prices! COSTCO is a multi-billion dollar Corp. and they do not pass on enough of a savings to their high fee paying members. The membership fee should not be any more than a maximum of $50.⁰⁰ per year, or just charge an annual renewal fee of $25.⁰⁰ to keep your existing plan in effect.

I'm a long-time customer at Costco. Usually I have a good experience in Costco. But today my husband and I went to Costco on Dundas and Dixie to get our screensavers. Done, there's 2 employees serving 2 customers. When we got there, one was surveying a blonde lady. He came around the corner to get something he knew we were standing there and there was another one. Employee with a bearded mustache. He was serving someone else. We'd been standing there for a good 25 minutes and they didn't even acknowledge us when we got there. We asked the guy. "Excuse me, how long is this gonna take number one?"

I go to Costcos two or three times a week. I like trying the samples, if I like something I buy it. Some of the samples are excellent. There are a few settlers that you can tell that very tired. I don’t believe humans need to be standing up all day long. Very high C kind of lean against it. Take some of the weight off mega person talk a whole lot better or that’s my belief. I was in the Costcos in Montgomery Alabama and ** man there a lot and I’m there a lot because I’m single and I like to try the samples and I buy a lot of the protein drinks and kids stuff when I take children to the Aquarium in Atlanta. One day I was being nice and asked him how was his day and his answer was I don’t like you. I was shocked that he would say something like that. Maybe he don’t like ** guys I do not know, but I’ve never been approached like that before..

No matter how many negative reviews, I think Costco is Thee best. As for the food court, Costco just "putting their foot down" by initiating proof of membership, which members oppose of non-members taking advantage of the bargains within, while members faithfully paying dues. There's OTHER restaurants to take advantage of. Costco will never run out of business. So...Save your complaints people. - PEACE out...

My Review for Keter Alto Cortina Vertical Shed-Half of the parts are missing. The product was delivered later than the original date. Then we discovered that half of the parts of shed were missing. Upon contacting Costco, we were informed that they are not certain where the parts could have gone or how they were misplaced and the only option we have to first to order the product again then physically return to Costco warehouse wasting an ample of time and money. Very unprofessional of all parties involved: Costco, Keter and UPS who originally delivered. Unprofessional customer service, lack of accountability for the product they sell. Moreover, we were not able to post the review on Costco site due to some mystical add blockers.

As a big fan of Costco it's so sad to leave a ⚠️ about one of their products Especially products used on baby's skin. Until recently I only bought nice and clean wipes for many many years for everything from my grandbabies to my hands including go to wipes for camping trips. Then I tried new brands made by a new company in 2023. What a BIG MISTAKE. These new wipes made by a different companies is causing rashes and irritation on my skin and the skin of my grandchildren! These new companies must be using a solution that's causing painful red bumps! To anyone buying wipes from newer businesses outside of the United States be aware! In the past I only bought nice n clean and Kirkland made at a nice-pak company.

We got a new fridge and the delivery process was seamless! Brad and Anthony from Syracuse were my haulers for the day and the called me 45 minutes before (and actually came when they said they would). They measured and removed my back door so the old fridge could be hauled away and the new fridge brought in. They made sure everything worked and even took off all the annoying plastic and tape for me. Brad and Anthony were pleasant and kind and I hope they are assigned to me again if I ever get another major appliance delivered! Thank you Brad and Anthony!!!

COSTCO, like most retailers are hiring hostile staff. EMILE at the North Riverside, Illinois location was monitoring the self checkout register. I noticed that he was checking some and not others for membership cards. I approached him, and of course, he heatedly denied doing so. Dude, I stood and watched you! As usual a hit dog will holler, and he became really aggressive and argumentative. He kept repeating himself, "I did not!", which I found to be a childlike behavior. I suggested that he check everyone and not some. He became angrier and summoned a supervisor. The supervisor was very polite and professional. I've been a member for many year and have enjoyed my shopping experience, until that day.

My order **. UPS sent an SMS that the address was incorrect and there was 24 hours for this, but an hour later they confirmed to me that the address was correct and they do not know why the parcel was sent back. COSTCO naturally said we can’t help in any way and I’ll have to wait at least a week for my money. I waited a week for an order, which was a gift, and now I have to wait a week for money. Horrible store, I DO NOT RECOMMEND IT TO ANYONE! COSTCO doesn't give a shit about its customers.

Today, my family and I went shopping at Costco for the very first time. On 4/13/24, my mother signed up online and paid the membership fee to join. We arrived and my mother misplaced the number she was given when first signing up online. We went to Customer Service for assistance. My mother asked the man from Customer Service for assistance to see if he could lookup her information. The man replied, “do you know how many people we have in our system?" This associate was very rude and condescending to my mother. Apparently, it was too inconvenient to do. My mother showed the man proof of payment for signing up online. Since it had yet to reflect in Costco system, my mother was asked to pay the fee again. The man told my mom she could come back in a few days to get reimbursed. We thought we live an hour away but will do it. We shopped and checked out.

Was shopping with my 6 year old granddaughter. She dropped a sample food cup on the floor. I was about to pick it up when a man in a black shirt in his mid 30's with a beard who works for Costco reached down and picked it up. He then continued to walk away mumbling something and shaking his head. He continued turning around and look at us 4 times as he was walking away. Very poor conduct and unprofessional attitude. He needs a course in customer service or a new job. I reported the incident to a manager. I'm not sure anything will be done about him.

I was ordering a ice cream cup and it’s a scam because they just filled the sides and the inside was hollow. Honest I want my money back. I am very disappointed because I paided it myself and I wasted my money.

We have been executive members for more than 20 years. Costco keeps discontinuing items frequently. Their prices keep going higher and higher. Some items they have carried for many years are removed and sold on Costco.com wholesale website for double to triple their original price. Sam’s club continues to offer the product at the original price, so obviously there is a price gauging issue with Costco. Costco has removed many of their services like photo- not worth continuing as a Costco member.

Costco has128 million members. Even at minimum membership of $60 per person that amount to about 8 billion dollars a year free money to invest & collect interest on it for no effort at all. Costco’s meat (even though Costco has its own chicken farms) & seafood are equal or more expensive than your regular neighborhood supermarkets. The beef at Costco are not only expensive but also from old cows. Their frozen food (Asian & Mexican) have hardly any chicken, cheese & beef in it. THEIR frozen fruit like mango, strawberries, blueberries are picked too early and are sour. Costco brings these junk, no style furniture that really belongs to third country style.

Candice pharmacy can be abrupt and rude. She needs to understand that when patients call for medication they do but need someone who is disrespectful picking calls. This is not per Costco standards and policy. I work in healthcare and if she’s not hospitable, she can work behind with med refills without pt. Contact. Lake stevens pharmacy has been great place to pick up meds but Candice is making it pt nightmare.

Costco recommended AMFAM Connect for members, that resulted in a bait and switch on my insurance rates being increased 21% after 1 yr with no claims or tickets, ridiculous. I love costco other than they need to end their relationship with AMFAM Connect. It is a blemish on their reputation partnering with such a company.

I like Costco because it has multiple brands for one thing like, yesterday I visited Costco and I was looking for beef and I saw multiple brands of beef giving me a lot of varieties of beef to choose from. The reason I took one star off was because the customer service didn't let me return the items I had just bought. This hurt my feelings because they witnessed me buying the item.

Costco has the worst online shopping experience. I order bunch of appliances from them. (Order number **). The first issue is it took 2 months to get all the appliances. Although it was saying 2 weeks for arrival. The second issue is the dishwasher came with a dent. I contacted with them thousand times. Here is the reference number for my chat with your agent. **. The agent offered me $100 gift card for the dent since it was out of stock so replacement was not an option. Also another $100 for late shipping. I am told that shopping card would arrive in email in 2 weeks. After that I chatted with them, called them so may times. Every time I am told that there was a problem with the system so the card was not issued. They said they issued this time and it should arrive again 2 weeks. It has been couple of months and I still don't have the card.

I bought a washer and dryer from Costco during a home renovation so they were not used for a while. Once used, the dryer did not work. It gave codes that the duct was clogged. I had my ducts cleaned. I continued to get the error. I had the duct company out again. They said the duct was clear. I called warranty and they came out and said the problem is the vent. I live in a 2 story townhome between 2 other units and the duct goes from the first floor to the second floor roof. This apparently is too long of a duct system for this dryer to function. Costco refused to accept a return within 90 days of delivery because my original delivery date was earlier and pushed as a courtesy. Ridiculous to have a brand new washer dryer set that will not work in my home and that Costco will not allow a return on. I will never buy appliances from Costco again. They wasted hours of my time on the phone ping pinging me between warranty and customer service knowing full well no one was going to help.

Tried Costco.com to order some vitamins. After a week, I had to check to see why it was taking so long. The customer service is awful. No telephone number to call, so one has to submit to a punishing website that is designed to frustrate the customer into giving up. After finally getting onto a "chat," it's NOT a real chat. It's still a computer. A few more tries got me to a person overseas who then was asking for an order number. That screen disappeared a half hour ago! Only with some coaxing did I get the agent to look up my order, when I was told that it takes five days for the order to ship. Beyond that, nothing to say. I could have found the same item for the same or less cost and gotten it within 2 days from Amazon. This is the last time I deal with Costco. The customer service has gotten awful!!

My experience. I loved Costco when it opened about 50 miles from me a few years ago. Their loss leaders on things we use, and their low gas prices, made it more than worth a trip once per month. There were great deals on products, and the store brands were quality. I joined. I told my friends to join. But over time, it changed for me. I would LOVE a product and then next trip it would be gone forever. I found myself scratching off **many** things on my list as I made my way through the store because items we had come to love were discontinued.

I ordered a fridge online, too include delivery, install and haul away. They deducted and then snuck away without finishing anything. Shutoff valve in use sink, they want me to hire a plumber and have a new one installed directly behind unit. They left my front door open, lights on and left. They snuck away. Then didn't take yucky old broken unit. I want my money back.

I bought the “buy one get one free” bagels from Costco and not even two days into having them there is mold growing on them everywhere. I froze the other pack and when it defrosted, same day, same thing, mold. Everywhere. I am so mad that I have no bagels and the two packages I had are no good for anyone. I wouldn’t even feed them to the birds. ):

I placed a same day order from Costco and they use Instacart. I had over $400 charged to my credit card for the order, watched the shopper shop for everything and text me about substitutions while I was at worked. He checked out and then 30 minutes later as I was expecting a delivery I get a notice of cancelation on the entire order. Mind you it takes three to five business days to have a pending charge fall off your card, so I am out the $400 for days until my card company removes. When I called Instacart to find out what was happening they said the shopper had a personal issue come up and couldn’t complete the order. Instacart should have immediately reassigned the order instead of cancelling it and they admitted such when I called. I am disgusted with the entire process and the response from both Costco when I called and Instacart leaves a lot to be desired in the way of customer service.

You can buy all kinds of international foods but cannot buy a can of pork and beans. Used to be able to buy a case of pork and beans but I guess all the international stuff took up the shelf space. Feel like a minority in my own country.

Despite high credit score and a $200+ annual rewards check, Citibank/Costco closed my account before I could cash check. I never missed a payment and Always paid 100% each month. Store’s ok but not worth the effort. I’m not sure what Citibank is up to.

Purchased a top quality dishwasher online, online it said "installation and haul away" were part of the price. When it was delivered, the delivery personnel stated they just delivered, COSTCO had their own contract installers. I called COSTCO, only to find out they don't install in my area. Not what was said online. Only because I called and complained they were willing to refund $200 for the "install issue" but after this experience, they can just come pick it up. I have purchased the same model, from a reputable dealer and they will install and haul away without issue. BEWARE!!! COSTCO is not what they advertise themselves to be! Never again, just never again.

We have always purchased our paper products in bulk from Costco. Probably, not again. We went today and when we got home, opened the paper towels which are marked on the website as individually wrapped. Not only are they smaller but they are not individually wrapped. Not being wrapped presents a storage problem, as once you open the outside package, how do you store open paper towels without dust or dirt? We store on open shelves in our garage, so we now had to put them in a plastic bag to keep them clean.

Costco in Norwalk Connecticut forced my wife to pay her purchase with the rewards certificate instead of using the costco credit card. This prevents us of accumulate points because we don't use the costco credit card and also saves costco the 2% they should give us as rewards.

Buyers Beware! I purchased a mattress from Costco and two days later bed bug bites. I looked under box spring netting and found the bugs. I called Costco. Told them of the situation. Said issue is with Sealy. I told them the purchase was from them not Sealy. I had the box spring and mattress up delivery. Pick up man said this has bed bugs. Thousand of dollars later Costco took no responsibility for it.

I want to be brief about my purchase of a refrigerator from Costco. The delivery service spoiled my expectations of Costco's reputation. Details are far too numerous to mention here. I purchased the same refrigerator from their competitor and the delivery and installation were flawless. I wanted to be brief because I don't want to spend another minute reviewing a company I will never buy an appliance from again.

Costco delivered defective washer and dryer. The delivery guys left the defective ones in the house. When I called Costco to report the defective items and requested for exchange, it took a week to deliver the replacement for the washer. The washer turned out to be a used appliance as evidenced by soap stains. The third party delivery guy left the washer AGAIN because their truck is full! The dryer is yet to be delivered in another week so I called to cancel and requested a refund. Costco customer service stated I will not receive my refund until all the appliances are picked up!!! Waste of time and money!

I have bought turkey there and the last year or so. Seems like excessive water in product. Now most recently the ground buffalo meat is also excessive water to the point it’s impossible to make a proper patty. Also my kitchen scale might be off a little but I have noticed there is not 20 oz in package where years ago there was.

I have placed multiple orders and every singe time they cancel my order. First because name on home was not name of person order was going to. Three more times with no explanation. Excuse they give is protecting the consumer.

I made a purchase of 14k gold bracelet with blue bids that have a warranty, paid for it about $200.00, wear it for a day, it broke and I lost it. Costco nor warranty department are refusing to help me recover my money. Nobody is returning calls on my request, unbelievable.

We went away and someone was housesitting for us while we are gone. Our refrigerator died on us a few days after we left. We got online and found the perfect new one for our space at Costco. We ordered and scheduled the delivery a week after we ordered it (that was the soonest they could do it). The delivery person arrived on time with the appliance, and we were told he could not install it because the water shut off valve was not in the correct spot. It was on the other side of the wall to our mud room. We were told that it had to be directly to the refrigerator. So we said we would have a plumber come and place the valve for us.

I used the self checkout first time and I will say I was extremely disappointed. I am used to Walmart and Albertsons self checkout where you just start scanning items. I forgot to scan my card first. Anyway I rescanned my 3 items and paid for it and as I was leaving the door security said I only paid for 2 items not 3 and said I had to return to the checker. I gladly did and paid for the item. Yet the checker said to me that anytime a door person finds a problem they must mark it off your membership. I will never use that self checkout again. I have been in good standing with Costco for 29 years as an Executive Member and I feel humiliated that they treat me like this. I never check the receipts when leaving. This hurt my feelings a lot.

I can not believe Costco bowed down and signed a contract with Apeel. I am very disappointed. Not renewing my membership ever again. Will never recommend this company again. Just a bunch of sheep. Shame on you.

We purchased a Dishwasher from Costco with FREE Delivery, Installation & Removal of our old dishwasher. They apparently sub-contracted it out to RXO in Las Vegas, who sub-contracted it out to S & R (Safe and Reliable) Trucking in Las Vegas. No license or business info can be found on them. They installed our dishwasher improperly, did not level it, screwed it into the lip of our counter-tops, ruining them. The dishwasher did not work, and flooded our home, causing $35,000 damages (2 estimates). We have had NO FUNCTIONAL KITCHEN for over 4 weeks! Costco will take no responsibility, neither will RXO. S & R Trucking's policy says "Good luck, we're only giving you Cash Value, not Replacement Value." So essentially, Costco is okay with its contractor costing us tens of thousands of dollars. NEVER buy an appliance from Costco!

I’ve purchase cologne and Costco canceled both my orders. I got my money back, but I was looking forward to my purchase. If you need it for a gift or even yourself, don’t waste your time!! I rather buy it from a company I know will value me and my money and stick to just buying in store from them.

I received a TV from Costco.com via delivery and the screen was cracked. There was no damage to the box at all, nor was there any points of impact on the tv. Once I realized this, I sent up for return online. Then I requested for a new TV to be delivered but when I received the confirmation email, it was going to an old address. I immediately called customer service and the woman on the phone told me that she couldn't cancel it for me if it had been less than 30 minutes since ordering and told me that I would need to cancel the order online myself. I tried this repeatedly and it produced error messages. I think continued to try to cancel the order online for days. I then called customer service a second time and was left on hold for over 10 minutes. I then got online into the chat to cancel the order. I lost power during that time and had to jump into the chat AGAIN to cancel my order. I received confirmation for the person in the chat that it was cancelled. It is not cancelled still. I also still have not received a refund.

I ordered coffee online to be delivered on 1/1/24, It was past 12:00 so I expected for my order not to process until 1/2/24. I was charged 3.00 for 2-day shipping. I just today received a confirmation that my order will arrive on 1/5/24. According to their 2-day shipping chart, it should arrive on 1/4/24. Be aware of their shipping promise, they do not seem to care of not abiding to their own written statements. I have been a customer since 2006 and am seriously considering not renewing membership when it comes due. I have also noticed that a lot of the products that I usually purchase are in fact cheaper in other stores.

Costco been advertising heavily and sure you know their policy for return, the price really good and so products. Great policy for return. However, it’s been blocked online. Even though online tell you to use self-digital return, but it doesn’t work and the only option to return to your warehouse called customer service, send me an email for return by email after 48 hour to get your shipping label, that bad cannot honor online return, so inconvenient when you have time to run to UPS to drop it. Costco practice Supersedes written policy. I called customer service Costco. Customer service headquarter from Washington state 425 313 8100. It has been a year when Costco try to block online return.

If I could leave zero stars I would. Ordered a dishwasher for delivery/install, and have been chasing them for a month to try to get it. Customer service so far has all blamed the last person we spoke to, lied about leadership/ VP involvement in their logistics, blamed the weather, and then come to realize that they don’t actually have anyone in our area to take up the installation contract. That took a MONTH. To compensate? They will reimburse me for the installation that I now have to arrange, even though that was part of the cost of ordering it. They have been awful awful awful. Do not under any circumstance buy small appliances through them - if you can’t carry it on your person out of the store, don’t buy it here.

We ordered a dishwasher through Costco. Though they say delivery and installation is included, if you really check, the price of the same item will be $200 lower elsewhere. They just include everything and price it which I am okay with. What really disappointed us is nobody really keeps us informed about when the delivery time frame is. I just got a text in the morning that it is out for delivery without any window. It is now almost 3PM and nobody showed up so far. I had to stay home canceling all my plans.

I ordered a dishwasher from Costco and they called me to confirmed the delivery date two weeks later. I took a day off and waited at home, and surprisingly no delivery. They called again to reschedule, and I asked for a firm date and they assure me it will be a firm date. I request my employer to take another date off from work and waited at home, and another no show. I called them and they scheduled another date, and final they delivered the dishwasher and they put it in my garage. Now comes the installation, which included with the purchase. The phone calls back and forth, and same thing with several no show. Costco finally said they will credit me $100 for all the inconvenience. We are into almost two months and the dishwasher still seating in my garage. I should of buy it from another place and install it myself. Costco services is a way below expectation. It has been become the worst.

October 2023-Royal Palm Beach Florida location. Not ADA compliant ! I don’t know why I went back after the first humiliation event with a manager! My registered certified with all the Service Animal tags, vests etc and the managers are demeaning and degrading making me feel like a defendant in a courtroom! Eventually he allowed me to enter but I just turned around and walked out never to return.. They have a history of ADA discrimination. (Yelp reviews reflect that)They should be investigated.. sorry I go to BJ’s wholesale club now.. I’m treated with respect there.. (I’ve been a member for 20 years) not anymore..

Took my kids to come and get something with my husband’s card. My husband has the executive membership card and I don’t bother to get one. He has a work meeting and cannot come along. The store clerk won’t let me check out because the card is not under my name. Had I known this is the case I should just order from Costco online. Waste of time and energy. And the executive membership is not so executive I guess. Really bad experience.

Worth many times the membership fee. One of the best shopping experiences. Plus the company policies and management generally treat the employees well and you see that in how helpful and motivated the employees are. Stick to your shopping list and the bulk quantities save you a lot of money

My 80-year-old, senior mother lives with me and she can no longer get her groceries when I bring her and push her in a wheelchair? We live together and I am present for 100% of purchases. This was NEVER An issue before.

I bought an Apple Watch through their website, they supposedly used UPS, the item never arrived, UPS never buzzed the door, or left a note, or asked for a signature, or took a picture! Costco refused to take responsibility and wouldn’t replace or refund, and I still don’t have my item! I keep calling Costco, and every customer service gives me the runaround and to give them a couple of additional business days! It has been 10 days since the supposed delivery!! No item, no refund, no replacement. That is not right! I need help! It did not get delivered! I did not get it! The UPS driver should have asked for a signature if he had come! He should have taken a picture! They have no proof of delivery, besides what the driver supposedly said!

I’m letting consumers know what happened to me on 12/12/23 at the Moreno Valley Costco on Day street. I was standing near my shopping cart near the register and someone stole my wallet from my cart. I informed the manager and no one turned in my wallet. I obtained a police report the same day which I’m taking back to the store because the manager told me they cannot view the cameras without a police report. Please wish me luck.

..Unless you do not value your time. You are not saving money. We bought a Bosch dishwasher from Costco. The purchase included delivery and installation. It took them 5 weeks to deliver the appliance and then the delivery men do not install the appliance. Costco never contacted us for an installation appointment. We spent hours on the phone with Costco Logistics trying to get an idea of when the installer would come. The installer Costco selected was 375 miles away from our home. The installer would not even give Costco customer service an approximate date for the installation. At this point we have spent several hours of frustrating time with Costco customer service and are no farther along.

My high end fairly new GE fridge bit the dust just before Thanksgiving & just after I’d shopped for the holiday. I realized it had croaked, but not in time to save the food. The appliance repairman gave me three manufacturer options that he felt require the least repair. I searched for another refrigerator that would fit our oddly sized space to no avail. Then I searched the Costco site. I had to go old school and selected a model with freezer on top. I ordered it and they delivered it and set it up this morning! The delivery experience was great! Sean, the delivery man, called when he was on his way. He and his compatriot removed the broken fridge and put the new one in place. They stripped off all the wrapping, plugged it in and gave me instructions on how long to let it cool before loading it up again. They were very professional and helpful!

I went to the Costco in Warminster, PA on Dec 6, 2023 and left my batteries on the self checkout shelf. I called and spoke with Jeanette and she indicated that I just come in and show my receipt. I returned the following day and received a new set of batteries. No hassle or questioning. I wish all companies had this level of Customer Service. I will be a Costco member for life.

Ordered a laptop, as a gift, for delivery in another state. Ordered Saturday 12/2 and expected delivery Tuesday 12/5. On Wednesday, the order status was weird, so I called. I was told it was in “label limbo” and offered to keep waiting or to order a replacement since customer service did not know where it was either. We reordered. On Thursday, still nothing showing on the orders section so called again. Could not understand the agent because his phone kept cutting out. Agent called me back and he said it was scheduled for delivery today and gave me a tracking number. Tracking number was invalid, so requested a supervisor.

I bought $700 worth of products. Accused me of theft when leaving. Terrible. Stressed. So they say that if you bought 60 items then they would need look through your basket and count 60 items before you can walk out the door. If you want to count items, you should do it at the cash register not at the door. This was very disparaging toward an old person and I do not appreciate it. You have created a hostile, accusatory environment. So they accused me of theft as I walked out the door. Very rude towards old men. Waste of time. I won’t be back until you can count your items at the cashier. Your environment is very hostile. I would recommend Never going to Costco unless you would have a lot of time and you want to be accused of things you did not do.

Wouldn't respect the price match. Got an LG laundry just before black friday with promos for around 2000. Today's price is 1750 but they wouldn't price match because those promos do not exist anymore. Sounds so funny when they explain the numbers when it's so much simpler to calculate "what I paid - what it is for today".

The e-commerce Costco.ca is the worst. I ordered a package that was never delivered and was told to reorder a 2nd one. Never received as well. Asked for refund - did not get. I was robbed by Costco.ca and UPS. Do not use.

No more checkout registers waiting for enough people in line. Said by one of the managers. At 6pm, three registers closed. 11/27/2023. So the lines have to be long so you can open the cash registers and thus help the customer who buys and doesn't leave you.

Fruits section is a mess with rotten fruits and when I tried to get the fresh ones out from the bottom I was yelled at by employees. They do not greet you or nothing or say, "Thank you." Very. Very rude staff at Rockaway Turnpike.

Costco saturates our area & it is VERY frustrating that they will not S T E P I T U P for their loyal customers!!!

On October 2, 2023, I bought a penne chicken alfredo (prepared meal) at the Costco in Ottawa on Hunt Club. While eating it the next day I got a mouthful of fingernail clippings in that meal - 3 of them and I stopped eating, it turned my stomach and was horrifying, sickening. There could easily have been more. I called them immediately about it: I followed their instructions to go into the store and I completed their "report", got my money back for the pasta; they told me to keep it in the freezer, that their legal team was reviewing it. Over the next month and a half I was blown off 3 times when trying to follow-up.

I ordered a replacement electric stove on November 13 with a delivery date of November 22, the day before Thanksgiving. On Monday, November 20 I was informed that the item would not be delivered as promised primarily because it wasn’t shipped for a good five days after I ordered it. Upon contacting customer service and Costco executive office it was determined that they didn’t know where the stove was. My research showed that it was in Atlanta on Monday, which was more than enough time to get it to Memphis to be delivered as planned.

The store in Scarborough Maine opened on Nov 17, 2023. I had purchased my membership online and used my Sam's Club Mastercard to pay for it. I went shopping there today (Nov 21, 2023) and am very disappointed with the treatment I recieved and the apathetic approach to customer service! The problem started when I went into the store to get a few items and discovered that there were NO signs for any of the aisles describing the category of items in that aisle. I went to the Membership Desk to ask about a listing of where the various items were located only to be told that Costco had no such document. When I questioned that policy I was told that I was supposed to walk around the store to find what I wanted. The person I was talking to asked what it was specifically and when I told him he directed me to two places that would have what I wanted....WRONG!! Evidently even the employees in the store don't know where things are!

11/20/23 We went to Costco on 192 Ave in Vancouver Washington. We were looking to get a prime rib roast for thanksgiving, I had already searched ads for a good price and Walmart had usda choice prime rib for 12$ and change. Walmart's meat looked great. Marbling was beautiful. Sadly they only had 8 lb roast was the biggest so we went across the street to Costco, which had been our plan from the beginning. The prime rib at Costco was plenty big, but there was little or no marbling in any of the roast. The meat manager was stocking the case so I asked him if he had any prime beef in the prime rib, his answer was no. I then asked why I was being charged 14$ and change for meat that looked like select grade when across the street it was 2 dollars less. That's when he really helped me out, he simply said go to walmart so we did, found a bigger roast, excellent marbling, better price and now I think I can save myself an extra hundred a year without buying into the Costco membership scam for higher priced food.

I learned from my ENT doctor that I could get a complimentary hearing test from Costco with my membership. I was having very bad tinnitus and unable to get a hearing test through my insurance for 5 months. So I went to my local Costco and asked to get a hearing test. I proceeded to hand the counter person a note from the doctor to test certain parts of my hearing. The counter person told me they couldn’t help me and that they only sell hearing tests there. I was really surprised she had no sympathy whatsoever. She didn’t beat around the bush about it, they’re in it to make money. She did however recommend trying other specific places to go….

I am a small business owner and have been an executive member for several years. I do a lot of online ordering for the business, and some personal. In the past couple years I have had to change my ordering protocol because Costco isn't able to follow through on almost every order. More than several times, I have received emails well after the purchase from Costco to apologize and state that the order has been canceled or will arrive much later than promised due to unexpected problems. This is not ok. Small businesses depend on affiliated companies following through on orders and shipments in the agreed upon time. I am sad to say that I am considering not renewing my membership with Costco. I have better luck with follow through from a company I actually own stock in...Amazon.

We bought a dishwasher from Costco online. The purchase price included the installation. It leaked the day they installed it. Caused $12,000 plus in damages. They are denying responsibility. They have been giving us the run around and saying it is the installers fault (who they sub contracted to do the installation), and the installers are saying it's the manufacturer's fault. The bottom line is that since the price paid included installation, Costco is in fact at fault. I believe they are burying us in paper work and phone calls and sucking the time out of us hoping we will go away. It seems like our only chance is to sue them which costs money. I recommend buying from a small mom and pop shop where they take pride in their installation and they will not give you the run around if there is a problem. Trying to get something done with this big company has been a nightmare.

My first trip today after many years. And to my shock the store allows dogs, I’m not talking service dog. I walk down to the end of a food aisle and we have a dog defecating on the floor. The owner stood talking on her cell phone like it was a common occurrence and normal. The person she was with came over and started to clean up the mess, he overheard my comment that it was the first time I’ve seen a dog poop in a grocery store. When he finally cleaned up the mess and in passing he yelled at us. Have we not seen a dog poop before. I guess this was a normal for them. It wasn’t the fact the dog had to go. It was the attitude of the owners. This is a normal thing to do in a grocery store. Dogs should not be allowed unless they are a trained service dog.