Costco Reviews

We always have our Costco products delivered to us and never had a problem until recently. Online delivery drivers can’t get in our neighborhood because they can’t speak English. How am I supposed to communicate with delivery drivers when they can’t speak English. This is ridiculous and won’t be using Costco anymore until something changes.

My husband and I recently had an extremely frustrating experience with Costco membership services and the Costco Same-Day ordering system through Instacart, and it turned into hours of wasted time with no resolution. Initially, my husband was added as the member on a Costco membership because I did not have my ID available at the time we signed up. We later cancelled that membership. After cancelling, we contacted Costco Member Services and specifically asked about the current promotion for new members. The representative told us that my husband would qualify for the promotion if he signed up again as a new member. Based on that information from Costco, we proceeded with signing up for the membership again.

When is a warranty not a warranty. When is a warranty not a warranty, buy an Interstate Battery for your vehicle. "36" month so called warranty for my truck Battery. It went bad in 26 months. The replace battery was marked down a whopping $35 so I still had to pay $100 to replace a battery that failed under so called warranty. Go elsewhere.

I purchased a 75 inch tv and install thru the COSTCO.COM website. The installer ANGIE ruined my wall and the tv ripped out of the wall after they installed it with small wood screws and no stud attachment only thru the drywall. Angie and Costco have slow walked my damage claim for one year. It's been 'we lost your photos' or every excuse to not resolve my issue. They even turned my claim over to their law firm which went nowhere. Here's the latest: They have my latest price quote thru a licensed and bonded contractor here in Phoenix and now their asking me to go back to the contractor and have him list the cost for drilling each hole! CAN YOU IMAGINE IT'S LIKE DEALING WITH CHILDREN!

I was a member of years ago. I lived over in that area and I worked downtown so I shop there often but now I'm quite old and but as far as my experience of Costco's I love shopping there. I thought it was a great store. I'm going to look into the electronic thing and send you something in okay. Don't know how that'll work but I'll figure it out.

I paid $39 for a fresh pack of ground beef only to get home and find the entire inside was brown. This is money wasted and unacceptable especially in this economy. I live too far away from any Costco to return this meat.

I’ve always heard Costco prides itself on customer service, but today was extremely disappointing. I came in today to the Southlake location and spent $909, including several items and a PS5 Pro console. As required, I went to customer service with my receipt to pick up the console. Unfortunately, the associate helping customers was tied up with another issue regarding a discount that lasted about 10 minutes. I was already on a tight schedule because I had to pick up my kids.

Every time I go to Costco and do the self checkout Costco staff always start scanning my items. It’s like excuse I didn’t ask for assistance. Then one time I started scanning my items and the whole time a Costco staff was standing next to me the whole time staring at me scanning the items then all of a sudden the staff said she will scan the rest of the items. There were other customers checking out but I was the only one being targeted and felt like I was being profiled based on the color of my skin which is unacceptable. It don’t happen just once but it’s every time I go to Costco.

Pretty upset, went to Costco after traveling almost 2 hours to be told I can't go in until 10AM as I'm not executive, but if I want to upgrade and pay another 65$ on top of my already paid 65$ membership. I don't remember getting anything stating that was happening. WTF costco? The average membership isn't good enough anymore. What about those of us who travel a long distance just to shop there? We are supposed to wait in the parking lot for those who are just better than us cuz they pay more. BS.

I have been a Costco member for years. They have always been easy to work with at the store level. I have been dealing with them recently at corp customer service and am not impressed. They pretty much tell you what they need to to kick the issue down the road. I am having a bad experience with LG dryer and Costco has been involved since the first repair attempt. TCostco keeps telling me lg wants to send a tech one more time before they issue a refund. We are on the 3rd one more time and the same tech still has no idea how to fix it. No more Costco or lg for me Costco doesn’t even get back with me when they say they will.

I tried to refund item after I bought it the same day. I left my receipt at home and bought it with my Costco visa. They told me to come back tomorrow. Which I was fine with. As I tried to leave one of the employees told me he couldn’t let me leave the store evidently he felt I stole it, even though there was no one at the front entry except the Costco employees who saw me walk through the door with the item as I told them I had a return. It’s infuriating. No one deserves to be treated like that. I called the general manager of the store the next day asking him to check into it so that he could get the story from his manager and the other employees. He defended his employee saying he was just trying to help. He never had offered that the employee should apologize to me and that he would get the employee some additional training.

When you’re first in line at the food counter and only order a hot dog, how long do you think it would take Ana ** to turn around and grab an already steamed hot dog? If your answer is less than 6 minutes you’d be wrong. 7 minutes to get one hot dog. What did they do? Drive over to Sam’s. Oh and nowhere on the menu did it mention that it was served with attitude. I guess that’s just an Ana ** special today.

Costco has been great for me overall. I trust the quality of what I buy there and usually find good deals, especially in bulk. Returns are easy and staff is helpful. The only downside is how busy it gets, which can be a bit frustrating. Still, it’s worth it and I shop there often.

In store is great. Online - FORGET ABOUT IT! Slow, expensive, terrible delivery service from UPS. Products often smashed, filthy and late. Just trying to place an order is a complete uphill stressful job. Awful place to order online. If you need something you’re way better off to drive.

Very upsetting when on Facebook Costco runs clearance ads at 50% off. So today I go to Costco and get the item. Take 2 because the price was great! Go to check out. I ask 2 different sales people at checkout because my item was not coming up on sale, both sales people weren't not very nice and told me there's not anything they can do for me because it was an online ad on Facebook. So very frustrating. I took one and put the one back and as far as I'm concerned they were not necessarily going out of their way to help me whatsoever. It was birthie and I understand that but I just feel like someone could have checked something or explained it to me better. They were just in a rush a little bit rude and I'm very disappointed in Costco cause I've been a member since the day they opened their doors.

If you have issues receiving the yearly rebate checks due to no fault of your own. They will not print a replacement at the store or put it on a store card. You have to wait months for another check that won't come in the mail either.

Whatever you need you will find in Costco. That place is delivering quality before and after service and value added to customer and loyalty. You can try the product and if it is something in it you can return it back. Best products. Best prices in everything.

It seems Costco has moved towards hiring younger people I encountered at the checkouts. But also, stupid and low IQ it seems, as I had the experience yesterday. I had my toddler and newborn in the cart so the 5 heavy items I shopped for were in the lower shelf of the cart. The cashier pulled up some items to scan. After paying, one of the 2 women packers at the staff checkout asks me to be careful of the items that might fall off the cart. She had shoved a frozen pack of 30 chicken wings up against my toddler sitting in the cart and piled 3 bottles of juice, shrink wrapped together, on top of it.

Costco really needs a makeover from everything in the store to the parking lot. I really dread having to go there because of the disorganized way the store is set up and it looks so junkie. The shopping experience is so stressful and chaotic. Everyone is in such a hurry and the carts are like an alien ship that landed everywhere. Everything is super sized loud and I want a piece full calm shopping experience. All I get is a headache and run over at Costco.

DO NOT buy applicances from them. What a horrible experience. The delivery team is su rude, does not understand english, refuses to comply with simple directions. They forgot a part, and wanted to come back a week later. A week later they FORGOT THE SAME PART! Apparently it is my fault for misunderstanding the parts list. Phone people just apologize and say sorry but what a sh!t show. DO NOT buy from them.

Their warranty department Support2Curtis will make you go insane. I quickly found out why their phone answering computer says they have zero tolerance for profanity. They treat you like they want you to use profanity just so they do not have to pay. It is plub ridiculous. Never buy an appliance from Costco because they are cheaply made. Our freezer quit within a month full of meat. The meat cost more than the freezer, but we keep going round and round with Curtis. They email me a Pic I sent them, say thank you and then tell me they need me to send in the exact same pic. Save yourself a headache and loss of sanity and buy from some place else that sells quality appliances.

Bought a Maytag dishwasher 1.5 years ago, it has broken down twice, same issues same parts. 6 months waiting, still not in use. Bought a warranty from Allstate which is a farce as it don't kick in for 2 years as I have to work through Maytag and Costco, both inept; they promise to get back in 24 hours and never do. BUYER BEWARE, don't buy Maytag or Warranties from COSTCO, they are horrible customer service and won't replace lemon products. They sell you a 3-year warranty that you don't need, as Maytag warranties 2 years for you to pay 3 years for really one year coverage. Dishonest Fraudulent Business Practices.

Very disappointed with the service and delivery experience. I ordered a laptop from Costco.com because I urgently needed it for my studies. The website showed a specific delivery date, and I chose Costco for that reason — to receive the item on time. However, I was never informed that there was an issue with the shipment. Only later did I receive an email stating that there was a “system error” and that my order would be delayed by about a week and a half. Because of this mistake, I did not receive the laptop by the date that was extremely important for my school work. Instead of a sincere apology, the message was written in a way that made it seem as if I should be grateful that a replacement order was being created — even though the problem was entirely caused by Costco.

Lacking knowledge to perform easy task. Refrigerator doors needed to be removed for delivery into house. Two delivery teams did not know how or did not want to remove the doors required for delivery into home. They said they were not trained for this procedure. Costco pledges good service. I have not seen this.

Horrible experience with Costco Technical and Warranty Services. They asked me for pictures of my laptop. I've never received a message saying that the email was rejected. When I called to follow up, they asked me to send one picture per email because that was their "policy", so why they don't write it down on their Instructions. Well, I send them over, now they said that they didn't received 3 pictures. HOWEVER I got the Costco email auto-reply for each picture (I numbered each one).

I bought some stuff today evening, Thursday Dec, 2, 2025 from Costco Edmonton South, Ab, on 91str. Including a pack of fresh salmon fish and a pack of fresh chicken breast. When we opened them at home, unfortunately, both fresh items were spoiled and had a very bad smell. Those were not fresh. Does costco have any excuses for this chitting sells.

I was gifted a car battery from Costco on 9/4/24 while living in California. I started having battery issues and took it to a Interstate Battery store. The battery was defective. I went Costco (AL) with receipts from original purchase and they replaced it using the information on the receipt. However, they sold me the wrong one. I went back to exchange it and they wouldn't sell me the correct battery because I wasn't a member. The only way I could move forward by getting my correct pro-rated replacement battery was to get a membership. So, if I buy a gift for someone out of state/city they will be unable to return, exchange, or repair without a membership; even with documentation. Is this your policy? Is this how you treat potential customers?

Title: Do Your Own Research - Don't Rely Solely on Costco's HVAC Referrals. I've been a Costco member for years and generally trust their recommendations. However, my experience with their HVAC contractor referral was a significant disappointment and a warning to other members. What Happened: When my 18-year-old HVAC system failed, I obtained quotes from Costco's recommended contractor and one I researched independently. The differences were striking:

I want to give a grade of 100% to Rick ** a Vietnamese young man that offers to help my friend and I to unload our cart to my car, very nice person. And a very honest, didn’t accept a tip that we offered to him, West Valley

Costco partnered with SUNRUN for a few years, and because we trusted COSTCO, we purchased from SUNRUN to install solar panels on our house in 2019. Ever since that installation, we have had leaks in our roof (coming into all rooms on our 2nd floor) since 2019. Even to today. SUNRUN will not take responsibility for any of it, and even CHARGED us to "remove then reinstall" a solar panel due to a leak that was right there, and roofers had to fix. The leak was right at the solar panel and SUNRUN refused to admit it was related, and charged us $3000 to move the panel for inspection and put it back.