Costco Reviews

DO NOT buy applicances from them. What a horrible experience. The delivery team is su rude, does not understand english, refuses to comply with simple directions. They forgot a part, and wanted to come back a week later. A week later they FORGOT THE SAME PART! Apparently it is my fault for misunderstanding the parts list. Phone people just apologize and say sorry but what a sh!t show. DO NOT buy from them.

Their warranty department Support2Curtis will make you go insane. I quickly found out why their phone answering computer says they have zero tolerance for profanity. They treat you like they want you to use profanity just so they do not have to pay. It is plub ridiculous. Never buy an appliance from Costco because they are cheaply made. Our freezer quit within a month full of meat. The meat cost more than the freezer, but we keep going round and round with Curtis. They email me a Pic I sent them, say thank you and then tell me they need me to send in the exact same pic. Save yourself a headache and loss of sanity and buy from some place else that sells quality appliances.

Bought a Maytag dishwasher 1.5 years ago, it has broken down twice, same issues same parts. 6 months waiting, still not in use. Bought a warranty from Allstate which is a farce as it don't kick in for 2 years as I have to work through Maytag and Costco, both inept; they promise to get back in 24 hours and never do. BUYER BEWARE, don't buy Maytag or Warranties from COSTCO, they are horrible customer service and won't replace lemon products. They sell you a 3-year warranty that you don't need, as Maytag warranties 2 years for you to pay 3 years for really one year coverage. Dishonest Fraudulent Business Practices.

Very disappointed with the service and delivery experience. I ordered a laptop from Costco.com because I urgently needed it for my studies. The website showed a specific delivery date, and I chose Costco for that reason — to receive the item on time. However, I was never informed that there was an issue with the shipment. Only later did I receive an email stating that there was a “system error” and that my order would be delayed by about a week and a half. Because of this mistake, I did not receive the laptop by the date that was extremely important for my school work. Instead of a sincere apology, the message was written in a way that made it seem as if I should be grateful that a replacement order was being created — even though the problem was entirely caused by Costco.

Lacking knowledge to perform easy task. Refrigerator doors needed to be removed for delivery into house. Two delivery teams did not know how or did not want to remove the doors required for delivery into home. They said they were not trained for this procedure. Costco pledges good service. I have not seen this.

Horrible experience with Costco Technical and Warranty Services. They asked me for pictures of my laptop. I've never received a message saying that the email was rejected. When I called to follow up, they asked me to send one picture per email because that was their "policy", so why they don't write it down on their Instructions. Well, I send them over, now they said that they didn't received 3 pictures. HOWEVER I got the Costco email auto-reply for each picture (I numbered each one).

I bought some stuff today evening, Thursday Dec, 2, 2025 from Costco Edmonton South, Ab, on 91str. Including a pack of fresh salmon fish and a pack of fresh chicken breast. When we opened them at home, unfortunately, both fresh items were spoiled and had a very bad smell. Those were not fresh. Does costco have any excuses for this chitting sells.

I was gifted a car battery from Costco on 9/4/24 while living in California. I started having battery issues and took it to a Interstate Battery store. The battery was defective. I went Costco (AL) with receipts from original purchase and they replaced it using the information on the receipt. However, they sold me the wrong one. I went back to exchange it and they wouldn't sell me the correct battery because I wasn't a member. The only way I could move forward by getting my correct pro-rated replacement battery was to get a membership. So, if I buy a gift for someone out of state/city they will be unable to return, exchange, or repair without a membership; even with documentation. Is this your policy? Is this how you treat potential customers?

Title: Do Your Own Research - Don't Rely Solely on Costco's HVAC Referrals. I've been a Costco member for years and generally trust their recommendations. However, my experience with their HVAC contractor referral was a significant disappointment and a warning to other members. What Happened: When my 18-year-old HVAC system failed, I obtained quotes from Costco's recommended contractor and one I researched independently. The differences were striking:

I want to give a grade of 100% to Rick ** a Vietnamese young man that offers to help my friend and I to unload our cart to my car, very nice person. And a very honest, didn’t accept a tip that we offered to him, West Valley

Costco partnered with SUNRUN for a few years, and because we trusted COSTCO, we purchased from SUNRUN to install solar panels on our house in 2019. Ever since that installation, we have had leaks in our roof (coming into all rooms on our 2nd floor) since 2019. Even to today. SUNRUN will not take responsibility for any of it, and even CHARGED us to "remove then reinstall" a solar panel due to a leak that was right there, and roofers had to fix. The leak was right at the solar panel and SUNRUN refused to admit it was related, and charged us $3000 to move the panel for inspection and put it back.

I would have given negative stars if I could. The staff and customers service at Bridgewater NJ is the worst of the world! This is the closest store and I’ve shopped here for more than 7 year, continuing to experience bad experiences. They treat customers like trash! No management, no greetings, no service. In some cold windy morning, you can’t find a shopping cart nearby. You see the employees talking and laughing with each other but not even looking at their customers.

As a member since 1986, I’m very disappointed that the quality of a lot of items we buy is declining really badly. For example dog’s pad is not as thick as it used to be, Kirkland soft toilet paper is not as thick as it used to be,…. You can’t rely on Costco to have the same product all the time. For example organic eggs and many other organic foods. Their prepared food is so expensive that I would rather to go to a restaurant and pay maybe few dollars more and be served instead of buying from Costco, then put it in the oven, cook it. Time and electric you use is the same as you go to the restaurant and get served. Their meat is extremely expensive that we definitely would rather to go to the restaurant to eat steak because it is cheaper than Costco! Because of all the above reasons, we decided to cancel our membership after 40 years. We want to try Sam’s Club or BJ’s.

I placed a large order, over $1,000 in November of 2024, which did not arrive. Costco said it had been delivered, it hadn't, so I sent them everything they asked for to prove it hadn't been delivered. The only thing I couldn't send was a picture of my house because by this time I had moved over 500 miles away. They also wanted me to file a police report which, again, I couldn't do because I had moved so far away and the report had to be filed in person. The bank granted me a refund, and then Costco came after me, harassing me constantly to pay them back the money the bank had reimbursed me. This went on for months.

You all have the absolute worst customer service I have ever dealt with. I have called 5+ times regarding a refund for an online order. You all keep telling me the refund was processed and the bank accepted the refund but the money IS NOT IN MY ACCOUNT. My bank has no reference to the money or transaction of the refund! I have spoken to countless customer service reps and supervisors including Andre and Jill. I am being told Costco is no longer responsible because they provided proof of the refund. I am out of $850 during the holiday season because no one will help me. I will no longer support Costco ever again.

I jumped through hoops and spent numerous hours to get all 8 photos (all angles, not easy with a broken hinge) and emailed to them, twice because you can only send 1 photo at a time.

For the first time as a loyal 20 year handicapped senior customer I was turned away at the door and told I could not enter until 10:00. I am being discriminated against because I can’t afford the premium membership. Another customer tried to take me in but they wouldn’t let him. So I went go Sam’s club and spent my 465.00 and will be canceling my Costco membership. Most Seniors like to rise and shop early and I was appalled at the treatment. I will not be forced to pay for a membership I cannot afford. Shame on you Costco.

I have been a loyal Costco member since 2006 and have always appreciated the company’s reputation for integrity, fairness, and customer service. However, my recent experience attempting to purchase gold bars through Costco’s online platform has been extremely disappointing. I placed multiple orders for a total of five gold bars. Strangely, three of those orders were cancelled each time the market price of gold increased between my order time and the expected shipment. Costco’s stated reasons were inconsistent and, frankly, implausible. One explanation cited an issue with my shipping address — yet two of the orders shipped to that exact same address without any issue. Another explanation mentioned a supposed “24-hour between orders” policy, which was simply not the case, as more than 24 hours had elapsed between my purchases.

I had a terrible experience with Costco. A customer service representative gave me completely wrong information about a promotion and told me to make a specific purchase, promising I’d receive a refund. I followed their exact instructions — but instead of fixing their mistake, Costco charged me extra, canceled my membership without notice, and now expects me to take responsibility for their error. I’ve spent hours on chats and phone calls trying to get help, but every representative gives a different excuse. I trusted Costco for honesty and professionalism, but this experience showed me the opposite. I just wanted a simple resolution, not endless blame-shifting and frustration.

Many good products dispersing. Produce is bad and expensive. Avocados go bad very fast. Staff not as friendly anymore. Prices are high compared to regular grocery stores. Less organic products. Costco needs to stay out of the politics and hire quality staff.

Dear Costco Corporate Team, I have been a loyal Costco member and weekly shopper at the Brandon, FL location for over 10 years. During this time, my family and I have spent thousands of dollars at this store on electronics, fresh produce, and household items. I have always appreciated the store’s organized layout, the opportunity to discover new products, and most importantly, the friendly and professional customer service. We were always greeted at the door and at checkout, which made shopping a pleasant experience for my family, including my young grandson.

No stars deserved. Trash and horrible service. They enforced a policy on not bringing other items bought in other stores and managed not to inform people before they came to shop. I had to wait outside with my items while my husband did the shopping. Even had the audacity to tell me to put the items in my car. If I had a car why will I bring the items in the first place??? Horrible management. Kerron is the worst manager at Merivale Costco branch as he didn’t exhibit any form of kindness or solution.

The greeters are rude and loud. What happened? First, it was the sample ladies who were rude; now the greeters are rude. Do they not pay well ? Perhaps training to deal with a large number of people would be beneficial.

This is the worst product I have ever bought from Costco. Their product usually are very high quality and dependable. But this time they dropped the ball. It is extremely salty and no flavor. I’m my opinion it is not edible.

I just had my new LG washer and dryer delivered and installed. The water was hooked up backwards. There was a pinched hose. I had to fix both of these. Machine is going to be replaced because it sounds like an old beat up washing machine and it's brand new. Vibrates when it spins. Companies need to understand third party installers and deliveries are bad news for their business name.

I just visited the Costco Wholesale Warehouse in Houston, Texas at Willowbrook and purchase a Premium Membership. I took my granddaughter there to see if she liked some of the items being sold in the Warehouse. She did picked a couple of items and while checking out, one of the employees gave compliment of her choices and stated after finishing with us, she was going to lunch.

As a Costco member I will be canceling and not returning to this store. Very rude employees especially the one in the warehouse. Older ** lady with short hair and glasses. She is very rude and unprofessional. I very disappointed in this store but I refuse to return!!!

I went to pick up my glasses at Costco in East Orlando off of University, 9/3/25. There was only one person working at 7:00 pm at night. She was helping one woman at the time, when the woman walked away, I asked her if I can pickup my glasses. She said one moment, she was helping another. She spent 20 minutes helping this woman looking at frames!!! When I was looking for frames (and every time I have purchased my glasses at Costco) I was left to select my own. I NEVER anyone offer to help me. After the woman left without a purchase, I was helped. I had put my information in using the QR Code, but she didn't see it. Gaby was not very helpful nor did she see my information. This is my LAST experience with Costco optical. Not worth my time. Unable to load receipt, kept getting error on PDF. Purchased information: Whse: 185. Trm: 71. Trn: 80. OPT: 241. Items Sold: 2. P7 08/14/2025 05:32.

I bought an LG laptop that included Mcafee protection. It came with a free year of service. However, there is not way to enter a code or activate it. When I do so, it requires a credit card, even though a full year was included. Terribly disappointed. Do not use Mcafee or buy from Costco. PS, I am computer literate. An IT project manager for 20 years of developing apps. I have 18 years of university and college education. The instructions were unclear.

Here is a picture of the hotdog Costco gave me on 8/27/2025. What has happened to employee training? Why would a Costco employee give a customer such a damaged product? I wanted to return the item, but the line was too long.