Bed Bath & Beyond Reviews

Bed Bath & Beyond it all started when I thought I would order a $279.00 dollar bed on BBB using my wedding registry credit.... turns out somehow my order got connected to a previous customers account (the customer who had been talking to the agent I spoke to, right before me) and seeing as now 2 emails were associated with the order, BBB canceled the order, no biggie right? Except they sent the other customer my refund. Long story short they told me it was my fault that another email was associated with the order as it must of been me who put in the wrong email. That seemed odd to me, because 1, I used my account to order it, and it doesn't let you edit the email when placing an order, and 2, what are the odds I would put in an email of a random customer I've never heard of, that happens to be the customer that spoke to the agent I dealt with, tight before me (I know that, as one of the 7 agents I spoke to accidentally told me that).

I was trying to place an order for in store pickup but the price that was showing on the product page kept changing when I went to check out. I contacted them about the problem and they sent me a special link to place the order for the price that was showing on the website. Once I was done the order showed it was going to be shipped to me. I asked why I couldn't do the same day delivery or in store pick up and they said there were none in stock within 50 miles of me. That was not true. The delivery date was supposed to be today. When I went to check in the status of the order. It still shows pending. I wanted to see if I could change it to in store pick up but it turns out I can't modify or even cancel the order. I have to wait until it arrives and then return it. It hasn't even shipped yet. So irritating.

I have ordered this product on August 6th and delivery was expected in 3-5 business days. When it passed the deadline I had given another 4 days and waited. Contacted customer service multiple times after my wait and they replaced the order on August 15th and I was told another 3-5 business days for delivery. Now, today is August 24th and I still not have my order. Placed another order (for different products) on August 15th which was expected to receive on August 23rd, again past the delivery date and I still not have order.

I ordered 2 bedding sets from them, and cancelled 1 the same day. I used their Afterpay service they offer, and I'm still being charged for both sets, and it's been almost 2 weeks. I've called BBB several times, and was told today I need to reach out to Afterpay. If that's a service they offer why aren't they reaching out? I'm now being charged for 2 bedding sets and only received 1. Totally unprofessional!

Please Bed, Bath & Beyond...Please provide AMERICANS for American customer service. Or at the very very least gives the foreigners a way to connect an American to an American customer service agent-as does most every large PROFITABLE company. I held for 40 minutes only to be connected with a totally unintelligible foreigner. I'm on the phone again for another 35 minutes... I can only hope and pray that I get an American - this is unconscionable. It's an act of disrespect on this company not to provide Americans with American customer service, provide foreigners with a customer service agent in their language instead of making customers struggle to communicate with the foreigner.

I ordered two items from BB&B. The fulfilment time was extremely slow. It wasn't until a full week after I'd placed my order that it actually shipped. One item was made of cotton cloth, the other made of steel. If it had been just cloth, I can understand a plastic bag. But the metal object had no box. It was sent with NO protective wrapping, just free to slide around inside the thin bag. Well, it got dented and scuffed. And the cloth item ended up with a fabric pull. Not only that, the steel item was the wrong model and wrong color. It was a total disaster.

There is a Hispanic manager today 07.28.2022, that was disrespectful rude beyond imagination. Me and my husband came at 7.58pm looking for a pitcher and as soon as we came in she said, yelling, excuse me! We are closed, that’s why the door is closed! And my husband replied, it’s 7.58pm. We just need one thing. She said "WOW!" in a super loud voice and went to slam the glass door super loud and hard to where everyone checking out turned their heads because of the scene she was causing. We looked for 2 min and couldn’t find what we were looking for and she chased us yelling, "Are you done?" We ignored her, "Are you done?" So I turned as said, "Why are you so rude?" I asked for the manager as she said she was the manager. I said that is surprised based on your behavior. We asked for the pitcher that we were looking for and before I even finished bushed the sentences, she talked over me and said “we don’t have it”.

I bought an ice maker from Bed Bath & Beyond, made by Costway on 05/27/2022. It made ice for twelve days and then stopped working. I spent a week trying to get Bed Bath & Beyond and Costway to send me a return shipping label and a refund. They sent me a shipping label but I never received a refund. It looks like Bed Bath & Beyond is going bankrupt and telling their customers to go fly a kite! In other words they cheated me! Do not buy anything from Bed Bath & Beyond, they will steal your money and leave you with nothing!

I ordered an air mattress with guaranteed same day delivery. The item did not arrive so I had to run to walmart late that night to buy a different one for my guest. The delivery driver called me the next day wanting to delivery the bed. I told him I was no longer interested and that it was supposed to be delivered the previous day. A month later and I have still to receive a refund. I purchased the item through Paypal and filed a dispute with them. To my dismay, this company responded to the dispute and it was closed in the merchant's favor! So, I didn't get the bed and I didn't get my money refunded! I suspect the third party delivery person never returned it which I have absolutely no control over. I WILL get my money back one way or another. I am filing a police report in the morning. This company SUCKS. I will NEVER order anything from them again!

Nowhere on my receipt or the product does it say you can’t return orange ticket items or I never would have purchased them, this is the 2nd time I’ve had issues with returning items to this company so going forward I’ll shop everything!!

Ordered items online, and received the WRONG ITEMS. Went onto the chat to speak to someone, and it should've been a 10 minute ordeal, and it lasted over 30+ minutes for them to find out the items I ordered were now out of stock, so they couldn't replace them, and have to issue a refund once I ship the wrong items back. I will NEVER order or shop there EVER AGAIN!

I will NEVER purchase anything from this company again. I placed an online order, it was confirmed, cart went empty, credit card was charged TWO times and yet I never received an order confirmation. When I called customer service to explain I never received a confirmation they informed me there was no order processed on their end...yet my card was not only charged once...but twice! The customer service representative was rude and explained it would take two days for IT and customer service to get back to me. I have never been treated so disrespectfully by an individual. I have yet to receive a refund and I am now dealing with my bank.

Went into the store located in Solon, OH. Employees on floor ignore you by either walking away or pretending they are only stockers and really don’t know if the store carries what you’re looking for. Merchandise is disorganized and not located in easy to find aisles that are clearly marked as to what the aisle contains. No customer support desk. Very unfriendly environment. Not sure how this store is able to stay in business.

This is the worst company I’ve ever ordered from. Received broken items from an order back in February 2022, made numerous phone calls and was promised replacement items, on the fourth call in May 2022 spoke to somebody again who said my items were no longer in stock and they would reimburse me a whole $20 for my set of plates that I ordered just enough for my family. Then they said they could reimburse me if I shipped them all back at my cost and time and gas. Unbelievable and I will never ever use this company or any company related to them again. Beware of Bed Bath and Beyond.

Recently BB&B offered me a $60 fund as an exclusive offer as a member with a $200 purchase. The cashier sent the information and I went online and submit RVN and purchase time. I didn't receive anything. NONSENSE!

On March 30th 2022 I receive a queen size daybed from Bed bath and beyond. An online only purchase. We get it and the boxes are badly ripped open and the top of the backrest is sticking out uncovered and unprotected with a gash ripping the velvet off the top of it. The hardware package wasn't taped to the wood, was ripped open and a lot of it missing. There is damage to both side panels also.

To whom this may concern: I placed an order on Sunday, March 20 2022 through the bed Bath and beyond website one of the items on my order was unavailable, so one of the representatives Ms. ** from customer service same day order contacted me regarding this issue. Ms. ** advise me upon checking on my order she realize my refund was short $43, and I should notify the store at 850 Third Ave so they could rectify this issue. I advise her that I called earlier in the day to confirm that they receive my order, and the manager on duty placed me on hold and never return back to the phone or rectified my issue.

Placed an order back in February on the 12th. I then received an email that the two items were on backorder. Received a follow-up on the 20th that it was still in process and no other correspondence after. I called back on the 24th and was told it was still on backorder. Checked again and saw that it had been canceled Without any explanation!!! What kind of business are you all running? I can see why there is a decline in business. This is not it!

I am a BBB Beyond member and have doubts about renewing my membership after this last debacle. This comes after numerous broken items shipped, some missing entirely (but customer service says I have too many missing items and implied that I was lying at one point. Uhhh, no you're just incompetent) But, let me preface this by saying, I never want to affect anyone's livelihood, business or company by writing a negative review over something frivolous. Especially with so many retailers going out of business. Some people complain just to complain and can't be satisfied. I'm easygoing. I don't ask for much but I do ask for what I pay for. And this has me infuriated.

We bought a crib online from Bed Bath and Beyond on 2/3/2022. When it finally arrived and we tried assembling it on 2/11/2022 we found the back of it has a large hole that had been punched in it which made a sharp, jagged cutout (obviously not safe for a baby). We contacted Bed Bath and Beyond on 2/11/2022 and were told they would be shipping a replacement part that would arrive in 5-7 business days, and that a shipping number would be sent out shortly. I called back on 2/17/2022 because we hadn't heard anything and was told that there had been a delay, but the replacement part should be shipping later that week.

The order cancellation policy for online orders is abysmal. There is only a 30 minute window to allow for order cancellations, regardless of the reason that you want to cancel order. My order from early December was still not shipped as it was on backorder until late February, but there was no option to cancel it online. Being required to talk to customer support just to cancel an order is ridiculous. I will never order from them again.

When you don't get a product to a customer before the 60 days is up, you should still honor the 60 days from when it was delivered. I was shut out of a return because BBB only recognizes the purchase date not delivery date. WRONG! DON'T BUY FROM BBB. AND STAY AWAY FROM KUVINGS BRAND.

DO NOT ORDER FROM THIS COMPANY!! I have spent hours on the phone being lied to time and time again! I ordered and PAID for a Dyson air wrap, I was sent a scrunchie instead. When I called customer service, they informed me it was sent in error and I was told I would be shipped a replacement this week and that Fedex would pick up the scrunchie today. Those were both lies from a customer service rep AND a supervisor. This supervisor told me she would check the warehouse and let me know that day if there was one available. Didn't happen, she lied. Today, when FedEx didn't come, I called fedex MYSELF to order the pick up. BBB made no contact with them for the pick up today. More Lies. After speaking to another supervisor, I was then informed they do not have an order coming of the Dyson air wraps and they will not be carrying them.

I recently placed an online order which ended up with items being out of stock. It's annoying to pay for items that end up not being in stock. It's even more annoying that there was no sign of any refund being processed for those items! I was assured by the cashier at pickup that I would receive an email receipt after pickup. I never received a receipt. Instead I received a confirmation of pickup for the complete order -including items that I never received!!

I I bought two pillowcase bed sham from Bed Bath & Beyond. When I took the them out of the package has the colors are slightly off. I tried to return one of them just for a simple exchange to try to get to that simply matched. The manager of the store is incompetent idiot - Burlington Massachusetts. Don't waste your time going there if you have any problems whatsoever and a lot of their products are just plain crap. Thank you.

They cancelled my Christmas order so my gift never arrived. No explanation given. Spent 20 minutes on phone with customer service, who committed to calling me back after finding out why the manager cancelled my order. Never heard anything. They have no customer service and they do not value the business of their customers. In doing this review, discovered there are many, many complaints. I choose not to give my money to disrespectful companies that could care less about doing their jobs and addressing customer concerns.

When I placed a order for a electric blanket on 12-19-21 my only shipping option was standard ground. On 12-20 BBB notified FedEx that my package was ready to pick up. On 12-23 FedEx finally picked up my package in Texas and I was given a delivery date of 12-26. Well... on 12-27 FedEx finally left Texas with my package and on its way to GJ Colorado. On 12-28 I was notified of a scan in Henderson CO and then finally received a new delivery date.... on 01-04-22!!! BBB really needs to give customers more shipping options and they need to find a better shipping company than FedEx, like UPS, DSL and USPS!

Two orders did not arrive…although their customer service said that they were delivered. Three hours to contact customer service..and then was promised delivery. Still not received. I was promised same day delivery. Should say: NO DAY DELIVERY. They have my money. I have no product. The thought of trying to contact customer service again is a hopeless thought. I really do not know how to have anyone solve this. How can a business be run like this with no concern for the customer whatsoever. They make it as difficult as possible to reach customer service. I can't even ask for a refund since I cannot get the products delivered. Money and hours wasted!! Shame on BBB!! Never put faith in BBB to come through honestly.

WORST customer service ever!! Can't reach anyone & they have $111.00 of my money for a package FedEx supposedly delivered to a wrong address, almost 2 wks ago. I can not reach them to even give them the case # to have my money refunded. I have called over & over, used the virtual chat, called the location it came from, and nothing. My time has been wasted over & over.

I order and shop in store a TON. I started doing same day delivery a few months ago. A few weeks ago ordered OXO containers, they came scratched from being just thrown in the bag. Last week ordered a Ninja knife set and when it was dropped off the box was not sealed and only the knife block was in the box. I’ve contacted Bed Bath and Beyond over 4 times about this with zero resolution. Told 2-3 days and still nothing. I offered to return the block with a label. I was told to either drop it off at the store or discard the block. Also, I’ve requested a receipt from a few months ago to make a return and still no receipt. No communication except call center employees giving us false information.

I ordered a bed for my grandson on November 4th and it is now December 1st and bed still has not arrived in full. Have written emails have called and still not gotten any help. They ask for the part that we have not received and I sent them a picture and they said oh you didn't send it so we can't resolve this. So I sent it again and wrote them and told them that I have proof

I ordered a air fryer/oven and it was for the same day delivery 11/26. They did not deliver it. I called and had to wait an hour to get someone on the phone. After explaining the situation I was told by Joseph the agent it would be here the following day 11/27. After 2pm I called back as nothing was delivered. I was on hold for 47 minutes to be told a replacement will be sent to me between Dec 1- Dec 6. This is very poor service. They wasted no time in collecting their money and now I have to sit and wait.

I have experienced this problem multiple times with Bed Bath & Beyond, and have expressed my frustration to them each time -- but nothing changes. When I return an item, I expect my refund in 1 - 2 days. Every other retailer -- Walmart, Target, CVS, Home Depot, etc. -- refunds my money back into my bank or onto my credit card in 1 - 2 days. Not BB&B. Three to five days, or even longer. They have their item back AND they still have my money. This is not standard practice for the industry. Shame on you, BB&B.

Bed Bath & Beyond has delayed my shipping twice. When I spoke with the customer representative for the first time, it was suggested the best way to get my order on the day I need was to cancel my current order and place a new one to pick it up at a store near me. I placed a new order to pick it up at a store; however, my original order was never canceled. I received a second email saying my original order is being delayed. I called Bed Bath & Beyond which the representative says this time the order can only be canceled after 30 minutes of placing it. It is unacceptable that a store the size of Bed Bath & Beyond does not have a better system in place. If my item has never been shipped it should be an easy fix for them to do.

When I think about the thousands and thousands of $$$ I spent in their local store over the years... now with the pandemic and having become elderly and ill, all purchases are online. Well, I purchased a set of Oxo bowls which were featured in their catalog. When I took them out of the box, they were much too heavy for me. Put them right back in the box, taped it up and my son took to the UPS/FedEx store for immediate return -- UNUSED. Their policy is refund to the original method of payment, which is my BB&B charge account. Lo and behold, I received a merchandise gift card for $68 in the mail from them.

My product was more than eight days late, and has been sitting in Indiana indefinitely. I had to be the one to contact them to initiate a return or replacement. This company made me feel invisible. They truly won't do anything to help you if something goes wrong.

I ordered a vacuum $200. They delivered it to the wrong address. My neighbour's. I went outside right away when I received their tracking **. It was delivered. I gave 1 star 5 times. No vacuum outside. No package outside. I asked my neighbour if they received a package and they said no way. They would have given it to me. They know my name. I called Bed Bath and Beyond and they gave me the run around and said, "Go ask your neighbours." I did. I also sent emails asking for a signature or a picture of the package outside the door they delivered it to. Guess what? Because of Covid they have neither!!! I am out $200 and a vacuum. I work retail also and we do not treat customers this way at all. Thanks for nothing bed bath and beyond. I will never ever go into the store again. Their reviews are all right so BUYER BEWARE when you shop here.

I first tried to order some champagne glasses. They appeared to be in stock, until I put them in the cart. I signed up to get a back in stock notification on Aug. 6th. I did receive one on Aug. 17th. I ordered the glasses and used my 20% off coupon that I get all time. My delivery was between 8/24 - 8/25. On 8/18 I get a notification that my delivery was running behind and the new date was 8/25 - 8/26. Today on 8/20 I get a notification "Unfortunately we're not able to fulfill part of your order" and they canceled my order. This is really annoying as I was expecting these glasses for a party. I guess I will go ahead and buy them from another website, which I was going to in the first place. This is not the first time I've had this type of problem with BB&B.

Bought from clearance. Great prices on bedding but poor quality. Washed from recommended instructions. One wash, two shams and came apart at the seems. Washed one time on delicate cycle. 3 piece set. One quilted bedspread and 2 shams.

I ordered a onesie for my grandson. A couple of days later I received a notification that it had been shipped. Two days later, it still showed that it had not been sent to a carrier so I called them. They told me it was out of stock and they would refund my money. Why in the world would they tell me something shipped when they didn't actually have it in stock? That's unethical and should be illegal. It seems like every time I try to orders something, I get an out of stock when I go to checkout. While I understand there are shortages due to COVID, be honest about it and tell me it's out of stock before I put it in my cart.

The last few online orders I placed with BBB have been a disaster. Defective merchandise arrives that never should have passed quality control, packages arrive late or not at all, etc. This company used to have much higher standards; now I think you can get better service from a vending machine. SHAME ON THEM!

Ordered item 6/19/21. Bed Bath tracking says it's in my town on 6/21. 7/1, not yet delivered. USPS tracking says pkg in Atlanta waiting pickup. Cust service: oops, must be lost. Re-ordered 7/1. It's 7/8, again USPS says pkg in Atlanta waiting pickup. Soooo messed up! Cust serv is gushy-sweet, but can't tell me where, why, how, when. I quit.

As a person with a pre existing disease I try to limit my outside interactions, thus I needed a new tooth brush. I place the order online and wanted it to ship to me. The latest possible time of arrival was suppose to be the 26th (today). My order has not even been sent out yet as of today. I do a chat with them to see what is the issue. Their excuse was their shipper is having issues and is backed up. So you knew this as a company but yet still allowed me to order without any warnings. Nor did you reach out just as basic humans to inform me they are having shipping issues. They just took my money and basically did not care if I get my order or not... Their attitude was nonchalant. So I asked, "Why can’t you just set me up to pick up my items at my local store." Their reply was they can not change an order delivery method once it has been complete. But how can it be complete when it’s never left the warehouse. But again they act like it’s just my problem.

Item was ordered on April 2nd, Received email on April 3rd that package had shipped, however, according to tracking, package did not ship until April 12th. When the package had failed to ship by April 10th, I attempted to cancel order but was told I could not because the order was complete. I spoke to customer service twice, once on April 9th and again on April 10th. I was told both times that the package was "guaranteed" to arrive on April 12th. It did not arrive until April 16th. Customer service people obviously spoke English as a second language and were entirely unsympathetic and unhelpful. I will never order from Bed, Bath & Beyond again.

We bought a 14-piece set of Rachael Ray Hard Enamel Nonstick Aluminum Cookware and the stockpot was defective. The lid won't seal because the pot was misshapen when it was shipped to us. We contacted customer service when we noticed this defect and were offered a $15 credit for a pot that costs $39. We just wanted them to send us a new stockpot but customer service wouldn't answer our emails. We even sent pictures of the defect and still no answer. So we finally went to the store (120 miles away) to speak to them and the only way we could get a new stockpot was to return the WHOLE set. We will NEVER buy anything from Bed, Bath & Beyond again.

I went all the way to the store to buy a NINJA air fryer on the very first day of the sale as advertised in their latest flyer (March 22, 2021) within a few minutes of store opening and I was told they never had it in stock! "Check again in a few days", I was told - they had no idea when it would come in. So why was it in the flyer at all? I think I'll stick to COSTCO, always been my favourite anyway.

I spent thousand and thousand of dollars with Bed Bath and Beyond and Buy Buy Baby for my newborn baby. I used to order online with no issue. I purchased a yearly Beyond + membership from them on last December; they have taken it away as of a couple of weeks ago from me with no reasoning - when I called the customer service for it they told me that my membership is still active at first but now they tell me it has been "discontinued".

When I bought stuff on line I received confirmation with wrong delivery address and I try to change to my address multiple times, but except confirmation on my email that someone try to change address nothing happens. Next day I call customer service and they ensure me that they finally able to change address, but forgot to mention that if I fail to do it in first 30 min after ordering, they will deliver to wrong address. That exactly what happened. After multiple calls when I did not receive my stuff, I was told that someone contact me with information. Never happened.

I purchased SALT® 16 qt. Stainless Steel Stock Pot that got rusted/chipped after 1 use. I brought it to the store and customer service refused to accept it. Said I have to call SALT for warranty, gave me the number that I called 7 times and the call was never answered. Also, SALT is Bed Bath and Beyond brand and they still refused the defective item return.

This company must be in deep trouble. I have purchased in stores and online for years and never had issues until the past year. Orders always have missing and/or cancelled items. Customer service is polite but very slow and seems unable to assist. Delivery of orders takes forever and is sometimes sent to a wrong address (one I never entered). Not worth the hassle! I will no longer purchase from them.

I ordered a mattress and two pillows. The pillows arrived today. The mattress was canceled without notice. Now I have to deal with sending back the mattress. On other products, it is very difficult to find country of origin or product details online.

I stopped into BB&B today (I have mobility issues) and I needed to be directed to the one item I was seeking. At the entrance at CUSTOMER SERVICE I asked a fellow for directions. He said he didn't know where it was. He summoned someone who eventually showed up (about 5 minutes later) who also didn't know. Said he had to look it up on the computer. After a painful 12 minutes or so I learned you didn't have what I was looking for. That is my last trip to your store (located so conveniently to me I might add). Atrocious lack of service. Signed disgusted.

I've done business with BB&B for many years purchasing items for myself and for wedding & shower gifts. I am appalled that the company has chosen to become part of the cancel culture and refusing to carry Mr. Lindell's products. This decision is reprehensible and not the way Americans do business. I realize my personal decision to no longer patronize BB&B means little to them which is reflective of their new cancel culture business practice. However, I will encourage everyone I know to cancel BB&B and discontinue shopping there.

I placed an order online based on the availability and estimated delivery date. Two days past the expected date, I tracked the package and it had not shipped. When I called to inquire as to delivery date, I was told it had shipped and it would arrive the next day. When I told the agent that I was looking at the tracking and it had not even left the warehouse, it was just silence. I demanded a refund. Apparently, their customer service agents are trained to be untruthful.

I previously did a lot of business with company over the years. However, since recently after they decided to remove My Pillows products from their stores, I realized that I am not supporting this company with spending one more dine in their store! They illustrated pure bigotry by cutting this American manufacturing company out solely because of differences in political views. The products that I have purchased lately have been low quality so I was teetering on ordering from them anyways. But now this bigotry was the final straw. Goodbye! I'm canceling my membership here and won't be back. I'm sorry My pillow that this company failed you!

Ordered Instant Pot on 11/28. Shipped early for Christmas, and somehow their shipping provider couldn’t track it. Called representative on Xmas Eve for refund. Got case number and expecting it in 5-7 business days. Case number ** still unresolved. Believe it or not the thing shows up a week later. No communication from BBB related to case, I have an Instant Pot I don’t need as I bought a new one from Target on Xmas Eve. Will be dropping my BBB+ membership at end of year and giving my business to Target. Lack of internal business support services and poor customer service communication. Lesson learned. Deliver to store or buy there if you really want it.

I placed an order on December 5; you know, assuming that the date is more than enough time to receive the item before Christmas. I get a notification that my order was shipped on December 10. Not a problem. After almost a week, I noticed that I never received my package so I go to track it. My package had not been shipped until 12/16 according to the app used by BB and B. From 12/16 until today 12/25, my package is still in transit. I chatted with an online specialist yesterday (Pauline was the name). After the irritating ‘We apologize for the delay and inconvenience’ rhetoric, I was told that my item wasn’t due to ship until Christmas Day.

I ordered a duvet set in early December. Firstly, I received the wrong order number and the item said it had been delivered to Buffalo - I am in Ontario Canada. I was told to contact FedEx for details. 1 week later it was delivered to my actual address. I decided I didn’t like the duvet and followed the online steps to initiate the return and dropped it off at an approved FedEx location. The next day FedEx indicated it was received. 2 weeks passed with no refund of $135 to my credit card. I called customer service with all required information, waited on hold for 30 minutes and then was connected to a disgruntled agent who insisted my item had not been received and I hadn’t followed the correct process.

I ordered online & Bed Bath & Beyond kept my money even after the Customer Service rep (Michelle -Asian decent) saw the store cancelled my order. Then Michelle hung up on me. Terrible return process now I have to go to my bank for assistance. Non-professional and uncalled for. Extra work during Christmas. Will NEVER use again.

I ordered an all-clad sauce pan online Dec 1, 2020. My payment was processed, I received emails saying my order was processed, then another said it shipped, another said it would arrive soon and finally the last one said it was delivered. Nothing had been delivered. When I finally found a phone number to call, the woman taking the call was pleasant, she explained that the item has not been in stock since last February. (What triggered the emails?) She said BB&B is having problems with their system. I would get a refund in three weeks. They’ve had my money for three weeks already- best case they tie up $150 for 6 weeks for an item they never had in stock. To top it off, I missed my chance to get the manufacturers holiday sale price elsewhere.

Many years ago I used to frequent Bed, Bath & Beyond. I purchased everything from drapes, bedding, candles, kitchenware, etc. Due to a move to a remote area, it’s been over 5 years since I’ve made a purchase through them. I decided this year to purchase an artificial Christmas tree. It’s been rough on everyone, and I’m no exception. Even though it was a big expense, I bought an almost $200 tree. I ordered it on November 22, figuring that was plenty of time to get a tree, decorate it and brighten the Covid Christmas blues. I received an email on November 24 stating that it had been shipped. Well, super! That means it will be here in plenty of time to enjoy through the holidays. On December 9, I decided to check on the status and when I clicked on “track”, it showed that the item was still at the warehouse.

I used to order or buy from Bed Bath Beyond often and slowly began to experience poor service so I moved on for about a year. I decided to give another chance and I bought the membership hoping they figured out their systems and staffing. I placed an order and it was lost. Waited like a month and placed another order, which I was also told was lost. I am DONE and asked to discontinue and be refunded the membership all things considered. I received a generic message that it would not be refunded as it has been more than 30 days. What did I get for my membership... 2 lost packages! Completely ridiculous!

In the past 6 months I have ordered twice from the Bed Bath And Beyond web site. The first Item ordered was a Braun Coffee Maker. When the item arrived I opened it up eager to brew a pot of coffee. While unboxing the item there were broken pieces in the box. No big deal. I can call Braun to have new parts sent, they were not important for brewing coffee. I started to get the coffee maker ready and found coffee stains on the carafe. Someone had returned the item and they shipped it to me.

I placed an order online and paid; received an email that I would be notified within 2 hours and I would be able to pick it up curbside. I called and they said they’re busy and back up with orders but I should be notified soon. It is now been almost 5 hours and still no email as to when I can pick up my order. If you’re going to advertise 2hour pickup, then you should honor it.

Don't order anything online from Bed Bath & Beyond! After waiting 2 weeks for my order, I called customer service to understand where it was. First of all, you will not be able to understand the customer service agent, secondly they will inform you that a replacement order can take up to another 2 weeks. When you ask to speak to a manager you will be placed on hold for an hour.

Requesting for refund is frustrating. They kept promising they will refund me in 2-3 days but it has been almost 3 weeks and still nothing. I strongly do not recommend this company. Waste of time talking to their customer service. I contacted them 4 times and every time, it is the same experience...frustrating.

I placed an online order December 3 2020. Updates were limited. Last updated said item would be delivered December 12. No tracking information was online & I didn’t receive item. Called customer service today, & was told after 20 minutes that the person I was speaking to worked from home & couldn’t find information on my order & she canceled it with no resolution. BB&B has terrible online customer service & I will not order from them again. I went on Amazon; item is in stock & will be here in 3 days. Should have started with them in the place.

I placed an order Dec. 10 for 5 items. When placing the order, it said all items would be received between December 11-16. I received an email saying one item had shipped on December 10. Today, Dec. 15, I checked the status of my order, and the item that was supposedly shipped on December 10 was only picked up today! They have no information on the remaining four items that are still "processing". What a joke! No wonder they are losing so much business to Amazon. I tried to use their chat system (which is apparently automated) and the cut and paste reply was "orders placed on or before December 6 should appear in the tracking system. Customer service representatives cannot provide information on orders placed after that date." So they have no clue what is going on with 10 days worth of orders, and obviously don't care enough about their customers to even try to provide information.

I placed an order on November 20. I received a tracking number within a couple of days. However, the shipping company continues to move the delivery date and now it is not showing an estimated time of delivery. I called Bed Bath and Beyond customer service and received no help with my order. This is the second time this has happened trying to get something shipped from them.

I have been a loyal Bed Bath and Beyond customer both in store and online for many years - from doing my wedding registry to my new house registry! I recently ran into an issue and when I tried to use the live chat about 50 times, it was down and I had to call. Calling and waiting for hours to get someone. All the person on the phone could do was say "sorry."

I placed an order online for a Christmas gift. When it arrived, it did not have what I ordered and when I look at the packing list, it was meant for someone else. The label on my box was correct but not what was inside, including who it should have been addressed to according to the packing list. In short, I received someone else's order in a box addressed to me. I called customer service and tried to explain what happened and he was not helpful at all. He said he would order a replacement and send me a label to print out and for me to call FedEx to return. Why should I be the one to call FedEx?? I then said I would like my money back instead and he would not refund my money. He said I had to go to a store and return the wrong item and get my refund BUT the email he sent to be given to a real person showed I was returning the items I did not receive!! I tried explaining this to him and he hung up on me.

It was simple gift that was confirmed would arrive on my wife's Birthday. I ordered on 27th of November, was notified it would be arriving on Dec. 2nd, when that didn't happen, I was notified it would arrive the 7th of Dec., today is the 8th of Dec. and nothing.

For over three weeks I have gotten the run around as to where my order is. It has been over a month since I ordered and paid for my item. And just a run around as to where it is. NEVER PURCHASE AN ITEM THAT HAS TO BE SHIPPED! Totally disappointed that they won’t even try to go out of their way. Done with this store!

I found their online webpage poorly set up and my address was missing my unit number so my shipment couldn’t be delivered. I called Bed Bath and Beyond to have it fixed and was told since it’s been longer than 30 minutes they cannot do anything for me. They were very unhelpful and gave me no direction on where my shipment will go and what to do next. I spent the next couple of days trying to get information on where my shipment was and a tracking number. I still haven’t received my order and not sure what to do next. I really like Bed Bath and Beyond’s products but their online customer service is terrible and because of it I will probably be shopping elsewhere from now on.

My dad had ordered me a Raiders dart board for early Christmas present. When I opened the box the only items was in was the cabinet darts, and dartboard. I have emailed them. Also chatted with them online. After multiple times of back and forth and still nothing happened for me to get my other 80% of my order. Then they expect me to return the product with original box. If I have not opened the box I would of never known they didn't put all parts in. They even put in my case for shipping all my missing parts. Now I am so mad they claim they do not have any of my missing parts. Faults advertisement. For stating on their website of everything from board, cabinet, darts, mounting kit, chalk and eraser. As I turn in this review they still advertising the same product now for a higher price. I will tell everyone I know not to shop in-store or on-line for this company.

Of course I liked what they looked like online, that's why I bought the Memories Lodge Shower Curtain Rings however, two of them had broken legs on the moose. It's sad that you get excited to get stuff that you buy and then you get them delivered to you at your door and it's broken and I'm not going to try to get some more because those will probably be broken too so I'm stuck with $17 broken shower rings and I'm not going to return them for a refund because of all the multiple reviews of poor customer service and people complaining of never getting their money refunded and life is hard the way it is with everything else going on and then to add this stress which could be completely avoided by Bed Bath & Beyond.

SECURITY ISSUE. Bed Bath and Beyond allows anyone, including those you don’t know, to use your account. Someone has placed an order using my account. I don’t know how she got the information. I don’t know how she paid, perhaps she used my credit information. I now have her name and address and I am sure she has mine. Bed Bath and Beyond doesn’t seem to care that they are giving my information to strangers on an account I paid for!!!! Beware! You are sharing your information with strangers when you shop here.

I had several issues when visiting the store in Collierville, TN on 10/19/20 with no resolution. When I arrived at the store and enter, I was not greeted by anyone when walking in. Also, my breath was taken away in a bad way due to the over perfume smell walking in the door. I gagged in my face mask. Nonetheless, I needed the item I came in for. Before I get around the corner of the odd lay out of the store, there was a woman not wearing a face mask. There is a mandate in Shelby county that states businesses must require customers to wear facemask. Which shows that this company does not follow county mandates. When walking around the store there were several pairs of employees just standing around chatting, and I seen the employees look at this customer not wearing a mask, but did not say anything to her.

Simple question, no answer after 50 mins… I had a gift card that was available to use at multiple stores, one being Bed Bath and Beyond. I found some lamps I wanted but they weren't available in my local store. I decided to place an order online. The total after tax and shipping was $29.23, however the gift card was only worth 25.00. I reached out via chat customer service to ask if there was a way to use two forms of payment. I repeated my request multiple times. The representative finally told me he couldn't assist and to call customer service.

Ordered a rug online. Was available in 2 colors. Of course they sent the wrong color even though we ordered right color. Had confirmation. Had to jump through hoops to return. Finally brought into local store. Customer service told me they’d send new one immediately and will send email confirmation. Never happened. Called again and was told that they will send and we will get an email confirmation (deja vu!). Never happened!! BB&B is trash. They’ve gone down hill! Take business elsewhere!!

I bought the Cuisinart® Premium Single Serve Brewer and was disappointed in the quality so I returned the item. BBB received it on 10/20/20 and I have not yet received my refund. I am hesitant to buy anything else from them.

I have been waiting for the last item in my order to arrive since October 16th. The tracking number they provide which should be FedEx, isn't after I verified in person with a FedEx agent. They didn't know what type of tracking number that was from Bed Bath and Beyond. I have received no help from Bed Bath and Beyond online, on the phone or in store. I will definitely be canceling my yearly membership fee of $29.00 and never order online again if this issue isn't resolved soon.

Bought 4 pillows at $72 each and a comforter set. Everything is getting returned tomorrow. All items have strong perfumey scent - which I smelled the strong scent of the store when I walked in. Also has a musk undertone. Wonder if they were trying to cover up an old stale store smell with scent? Made me wheeze, and started an asthma attack. Had to open up my rescue inhaler, which I hadn't needed in almost a year.

Today I went to the Manchester CT one to buy flannel sheets. The section in the store for this item was a joke. One little small section. I looked the store up on the internet before I went to get the size they said was there. It wasn't. I also had a gift card, with a little balance on it. I purposely wrote the amount left on it in marker so I wouldn't forget to use. Well, I went to use it, it said 0 balance. So they apparently expired it and kept the balance. Sooo I would recommend anyone who has a gift card, make sure you use it up or don't forget you have it because when or if you do, could happen to you they keep it.

10-2-20 went to store to buy 2 tension rods for curtains, they only had 1 in the store, so the sales associate said she could order them for me. The estimated delivery date was 10-03-20. I called the store on 10-20-20 & asked if there was something wrong with the order, I spoke with Jennifer (who was very nice). She checked the order & said it had been here since 10-13-20, she said she couldn't understand why it was just in limbo. I told her I already found the items I needed, she explained it was too late to cancel my order, but when I received them I could just bring them to the store & they would refund my card. I finally received the order on 10-23-20.

I bought a food processor online, when it arrived it was missing the bowl for it. I called customer service twice. The first time was on hold for an hour and the second time was on hold for 2 hours. They said a new bowl would ship, it’s been 3 months and no bowl. So frustrated I’ve had to call twice, it’s a waste of my time. Every time they say they are sending a message to the warehouse to send a replacement bowl. I’ve been a long time customer... but won’t be anymore due to this situation.

I ordered a food mill and silicone cupcake liners online that was to be delivered by 10/13. It came.... But it was completely not what I ordered. I received an egg slicer and apple slicer. I contacted BBB and they said they would process a replacement and a return slip. Seemed pretty standard. BUT... the replacement order # they sent doesn't exist and has not shipped. I have tried repeatedly to get a response via email and phone. Nothing. Wish I had seen some of these reviews before I ordered. BB&B going out of business? No kidding, Sherlock. In this age of online business due to Covid they are failing!

Well, I am so disappointed, to say the least. I ordered 18 boxes of Calgon bath beads in May 2020... and here it is October 2020 and it still has not arrived! FOUR times they have shipped it and the only message I receive is "Your order could not be delivered." When I dug into this with the first delivery, it appears that the order arrived damaged at our local FedEx and they returned it back to BBB rather than deliver it. This has been repeated for a total of four deliveries, and each time it arrives damaged at FedEx and is then returned back to BBB. I called my local store and they couldn't resolve the issue and have it shipped direct to the store, so they gave up, as well. So... five months later I have been charged for this purchase but nothing has ever arrived!! It also must be costing them a fortune to continue to ship this to FedEx, but not to me!

There is no one star? Wow. I ordered something and got the wrong color. Then I got on the phone and it took 1 hour then, they said they will ship me the correct color and guess what? The second I got off the phone they got me the WRONG COLOR! This will now cause me another hour. I am never going to shop there again. But the worst part, now I have to wait on the phone while taking care of a sick child.

After waiting 1 hour to talk to customer service finally someone talk to me. I told them they sent my product to the wrong address. They said they gone give me refund never happened. Second attempt same wow. I asked to talk to the manager they said she is gone call me back she never did. Their customer service email says they don’t keep eye on this emails. Then they wondering why they don’t have business. Very sad. No stars but they don’t have that option.

I returned a window valance because the color was not what I thought it would be. It was received on October 1st, well within the timeframe to make a return. It is now October 10th, and there has been no credit issued. When I called the Customer Service number, I got a recording that the wait time would be 1 and 1/2 hours! I tried to email them and got a return email that said the BBB email is no longer being monitored.

I ordered 2 queen beauty rest mattresses from Bed Bath & Beyond 9/52020 with a delivery by 9/17/2020. It’s now 10/8/2020 and the mattresses have not been shipped and Bed Bath will do nothing. They refuse to issue a credit and say there’s nothing they can do. I have children sleeping on the floor and Bed Bath could care less. I have spoke to customer service on hold for hours to be told they have no idea when the mattresses will arrive and they will not cancel the order and issue a credit. For a company that says they will take care of the customer it’s a lie. Beware. Once they have your money they will not care about helping you. Several stores sell what they do. Shop somewhere that actually wants customers.

I purchased a vacuum sealer from them and at the time of purchase they stated they could deliver it on Oct 4, but a couple days later they changed it to Oct 6 and now the 8th. I only bought it through them because of the original delivery date because I needed it by then. They tell you that you can get it in a couple of days to get you to buy it but then change the delivery date after the allowed cancellation is up. I will stick to Amazon prime from now on.

This is a miserable company that has a website that is a scam, constant nagging to give your email which you will be spammed. They promise a 20% discount but provide NO coupon number only a button to click on that does not work, went thru the entire order process 5 times. Each time at the end when you are to pay the coupon discount disappears and you have to start over, finally it worked but then 2 hours later the order is canceled.

In the past month, I have placed 3 orders with BB&B. They say they ship the products and bill my credit card and even provide a FedEx tracking number which FedEx's only record of is that there was a shipping label created. Out of the 3 orders I eventually received 2 of them about 8 days after date promised. I am still waiting for the third but it is late and FedEx hasn't received the package. Out of the 3 orders I returned 2 of them. 1 to my local store and the other via FedEx.

I contacted them and provided the return label and the name of the person who received them. They acknowledged they did receive both items and they keep saying they will issue a refund right away, it’s been two stressful months, I talked to a dozen incompetent people and still waiting for my refund. Will never ever buy something from them again. Their Facebook page is flooded with frustrated customers complaining about all kinds of problems, primarily not issuing refunds. Making money that way is just wrong.

I ordered an air purifier online - the only one shown is a white one and I ordered it. I received a black one. The packing slip specifies the pearl white item. BBB didn't contact me of the change. The item is large and dark. I would have preferred the lighter one. When I called it was a 45 minute wait to reach someone. When I wrote a review on the BBB website re customer service - it wasn't published. I give two stars because the item was shipped in a timely manner with notifications of order confirmation and shipment.

I placed an order for a comforter set on 9/3/2020 and it "shipped" on 9/5. Great service, right? Well on 9/16 I still hadn't received my order so thought I'd track it again to determine what happened. The tracking number came up "waiting carrier pick up". Frustrated I contact Bed Bath & Beyond and couldn't believe it took over an hour of god awful hold music to get someone on the line.

I purchased a mirror at a local BB&B store to have delivered. Item was attempted to be delivered but FedEx broke it. I immediately called FedEx and was told I had to contact BB&B, which I did. No problem - the order for a replacement mirror would be processed within 7 business days. That was on 9/4/2020. The first rep sent me an email and said I could respond to the email and it would go straight to her. Well I did, and no response. I called to follow up again. Same answer - order would be processed within 7 days and she would call me in 3 days to let me know the status. No phone call. Called a third time and got the same response - order will be processed within 7 days.

I placed an order through the website on April 9,2020. With the order Gloria Vanderbilt Sophie 3-piece queen quilt set white SKU#69519226. I received my order very quickly and was impressed with that since this was to be a gift for a wedding shower. And with the Covid19 needless to say the shower was put on hold until recently. 

After receiving a notification my order was ready, I drove several miles to the store, parked in curbside pick up, checked in on the app only to be notified the order is not ready. What an epic failure. The store was not busy, my car was totally visible, and nothing. Now I've instructed my wife to never purchase anything from BBB for me again. I will delete the app and I'm done with them. I honestly thought I'd never say this but stores like this absolutely deserve to go out of business and I certainly hope they get what they deserve and when they're gone, I'll completely understand why and won't feel sorry for them.

I bought Kitchen Aid 7 cup food processor. After few day on off switch went bad. They replace with new but it was going to deliver by Fedex. I waited week after getting e-mail from Bed Bath that your order on way. After 3rd email I got message that order delivered. I went to local store Bed-bath on Wednesday around 5:30 pm and beyond try to get help. And find my order with question when, and where my order deliver.

In May I ordered a 3 pc teal bathroom set. Blue is what they sent. So I ordered another set in teal again, that wasn’t the right color when it came in and canceled the 3rd order. I was tired of not getting the correct color. I ordered a different 2pc set, and it wasn’t the color I wanted but kept it. In the middle of July they resent the order ‘I canceled’ (blue!) and again issued a FedEx label and I returned. In all I still paid for the 3pc set and the 2pc set (which I kept) so am owed a refund for the 3 pc. Bed Bath & Beyond said they got the returned set and issued a refund on June 24th on PayPal. No refund on Paypal and got the proof and they don’t acknowledge that I sent back the set in July. It’s a mess. Don’t use PayPal with Bed Bath & Beyond. I’m out about $45 and I will be writing the Better Business Bureau next.???

I received a tracking number email though never received my order. I chat a robot, but my complaint never go anywhere. I called customer service, and wait time was over an hour! I emailed the customer service then return the email right away and telling me to not supporting via email. Asked me to call customer service. I called few times. Waiting over 40 minutes. Then guess what? Both time they just hang up?! I cannot believe their customer service. If you cannot support customer complaints, you shouldn’t do online business!

Do not order from this company. They send you an email saying the order is shipped, take your money and never send the item. Then lie to you about your refund. Over a month and still they are saying it's processing. I have been told 2-3 days about 6 times.

I made an online purchase in April that still hasn't been filled. Since the Company has made it impossible to speak with a rep I am prepared to go forward under the assumption that BB&B never had any intent of providing what I paid for.

Ordered bed on June 28th. No email sent on Shipping. Box 3 of 3 delivered after the 3rd week. After a few attempts of 1 hour to speak to customer service, they said they are not the right team and opened the ticket for the Home delivery team. Got an email asking me to contact the carrier. Carrier said they could locate only 1 of 2 missing boxes. Still no resolution. Customer service is not responsive enough to resolve situations swiftly. I ordered from other companies and they all got better over years and now most of the items I get in 2 days of ordering, maximum one week. I hope BBB realizes their mediocre service to get themselves better to complete with all other efficient companies.

Their price match advertisement is false. They will not match the price from a company that has .com instead of .ca even if the .com is a Canadian Co. and their price is in Canadian dollars. They need to understand not all .com companies in Canada have US prices on their website.

I first contacted Bed Bath and Beyond on July 7 to get a refund for a missing order. The refund request was put in on July 7th. Today is July 25 and I still have not received my refund. Every time I call customer service they keep telling me I have to wait 7-10 business days which has already passed from when the request was put in. Another representative told me 13-17 business days which also pass from July 7th. I just spoke with another representative and she told me she sent the request over to her manager and he reviewed it but I have to wait another 13-17 business days. This is insane. I don’t think I would recommend anybody to shop here.

An employee of the Wynnewood Bed, Bath & Beyond tried to initiate an altercation and was READY TO FIGHT!!! I was talking to my friend on the phone and an employee thought I was talking to her. I then asked her where to find an air purifier and she started right in with ACCUSING me of I'm not EVEN sure what. Her arms kept going up and she was pointing in my face trying to get me to respond to her aggressiveness. I asked her why she was getting so angry and it just made her angrier. I then told her I was going to talk to a manager and she started yelling "She's the other way! She's the other way". At this point I was afraid she was going to attack me from behind so I just got out of Bed Bath and Beyond as quickly as I could. This employee was a regular sized middle aged, ** female with her hair short (or in a bun) with black thick rimmed glasses. I am not racist...I have ** children myself.

I put the order for a nursery dresser in June and now is almost mid-July, I haven't even gotten an estimated delivery time! Tried to contact the customer service a few times, but gotten pushed around without providing any useful answer! I just need to know if the item is still available for delivery but no one seemed willing to help me with that! Baby doesn't wait! I just need to know if I need to cancel the order and seek other options. Plus, each time to contact them, the waiting time on phone is tremendously long. Just additional notes: when I put the order, this item was marked as 'available'.

I ordered online and one of the items was damaged. I sent an email to their customer service with pictures of the product. I received an email back stating that they are not “actively monitoring or responding to emails temporarily.” So why would they have the email option. Then I try their chat function but there’s no option for problems with orders. Then their phone # option is limited to 9-5 Monday-Friday when most of us are working. I called today and got a message that my wait time was approximately 20-30 minutes. I waited for 61 minutes, unacceptable. They lost my business.

I ordered a vacuum cleaner on April 21. About a week later, a dust mop (?) arrived instead. Customer service told me to send it back, and then they would send me the vacuum. Well, on May 26, the dust mop was still "in transit." The first person I spoke to about this completely lied and didn't do anything she said she would. The next person first tried to tell me I should contest the charge with my credit card company (??), then agreed to re-process the order. It's been a week and still no word. At this point I just want my money back, but that will probably take another few months if it happens at all. I am very upset; I am an elementary school teacher and don't have money like this to throw around. What a shame.

Honestly I have dealt with many bad businesses but this one is the worst by far. They do not show willingness to help customers especially loyal and honest ones. When I contacted the store manager about what happened with my mother she did not show empathy and gave me no options to move forward. Never going there again and neither should you.

I order some products back in April 15th and I received them on the 25th of April. Open my items and some was broken, so I returned them and they received them by the 27th of April. Here it is June the 17th and I have not gotten anything back. I have talk to 3 different people and all three have lied to me. I just want my money back and I cannot seem to get that. I will never order from them again. No excuse for this behavior. Amazon still getting their orders out.

After placing my order, I received an email stating the item was going to be delayed. I understand this delay is resulting from an inability to fill orders quick enough during the COVID situation. However, after speaking with a customer service representative a day after the email was sent, I was told my order would be canceled.

It would impressive if Bed Bath and Beyond would respect its customer's money like they do with their own. Placing the order and being charged on my credit card was a breeze, within hours and days. BUT, try returning that product after following their return policy. Their return policy states 4 business days from when received. Given COVID let's give them some sympathy and extend it by 100% to 8 days. That's not good enough, they have received my return as of May 19, 2020, today is June 5, 2020 and I was told there is going to be another 3 day wait. I guess my money doesn't matter with them as long as they received theirs. In addition to the long wait you have to also endure and deal with the most unprofessional and condescending people who are supposedly working on your returns. DON'T BUY ON LINE!!!!

Because of the pandemic, I took advantage of the curbside service by ordering online for a shower curtain/rods/liner. First, my order had been split between two different stores in two different towns. The first order was picked up and items placed in my truck and upon arriving home, I noticed my shower curtain was missing. I called the first location and was told the shower curtain was there so I returned the next day to be informed that it was at another location in another town. I went to that location and was unable to call them and or make any kind of contact. I call numerous times.

I know that during this pandemic it becomes more difficult for employees but I recently ordered a lamp and received only the lamp itself, no shade.. Was very disappointed. Was held on customer service for an hour and a half. On the phone now and trying to connect with a representative again... I received half of what I paid for as though whoever packed it did not care. Need to improve on their packing and shipping. Customer service is also very slow and needs major improvement, getting hold of someone is very difficult.

I ordered an item online - it did not work and was shipped back because the stores were still not open due to Covid. I have yet to see a refund even though it is a week past the extended time they said I would receive it. You cannot call them as their last hold time was one hour 10 minutes, with no option to have them return your call. Their online chat is automated - no personal contact at all - and does not have a prompt for refunds. All I get when I e-mail them is a canned response telling me virtually nothing. I am very disappointed in the complete lack of customer service from their online shopping.

I have been patient, yes I know we have virus issues but every other delivery has improved greatly in the last 3 weeks. I made a simple order on May 20. Read an article to try alternative stores for paper products and bought a generic brand along with other items to get up to the delivery minimum. I have not had any communication since the order confirmation. There is a tracking number for FedEx which tells me the shipment hasn’t been picked up by them. No communication or estimated delivery time on the website. There is a spot where you can rate your own delivery experience with stars... No way to submit or save, click anything else and the rating goes to blank!!!! Just there to placate, just makes me more angry, wow.

I placed a telephone order in mid-March 2020, around the time Covid chaos began. I also wanted to use a 20% off coupon which didn't work online. After shipping delays, item arrived damaged. There was no return shipping label provided with my order. BBB offered to send Fedex to my home with a label. This also would be delayed due to Covid. In the meantime, I re-purchased the item from BBB over the telephone because it would be awhile before return would be processed and item re-sent...(I've paid for the item twice at this point on a credit card). I needed a refund for damaged item but instead, BBB sent a replacement. I've twittered and responses have been slow or ignored entirely. 2 1/2 months since original purchase and still no refund. I wonder if I'll ever see that $50 again. Le sigh.

Been shopping with them for long time. They love to send coupons yet they don't work online due to this virus. They dont make acceptions to accommodate. I was on hold for 60 min and told there is nothing they can do about the coupons that they normally accept in store wether they are expired or not due to their stores not being open that should be adjusted online. I will no longer give this co my money if this is how they treat their customers. Hope it was worth the 10 dollar coupon.

My issue is with BB&B shipping & trying to get resolved through customer service. I have shopped with them for years. My last few orders have been damaged. Wait times are outrageous & chat function has never worked properly, i.e. when it is your turn, after waiting & waiting & waiting, it kicks you out if the queue and/or says chat function is not available. One would think that a company on the brink of failing would at least try to provide good customer service. I am done with this company.

I placed an online order with Buybuybaby on April 30th. Estimated delivery date was May 5-13. I have spent hours chatting with customer service. Have even escalated my issue. As of today..May 18, have not received my order. I understand that shipping is taking longer during this pandemic, however when I track the order it is showing as delivered. The order has been billed to my credit card and I have paid for it. I would just like to know when I will receive. I will think twice about shopping here again!

I've sent an email requesting for price match for a Google Home that I bought from them, Price Match was advertised on Bed Bath and Beyond's website. I patiently waited for a response, one month later, I got an email saying that they are not monitoring their emails? I tried to use their supposedly chat function, but it doesn't work, you wait patiently for your turn when it's your turn, the chat window closes! I've tried this 3 times! Clearly this company does not want to provide customer service, nor do they honor their fake advertising of price match. Do not buy from them!

I ordered online because store was not open at this time. The product came tampered with. I tried to call customer service but the wait time was over an hour so I tried their ‘live chat’ help line. I was #560 something in the queue so I waited and waited. Finally it was my turn for a ‘live chat’ but instead of getting to talk to someone it just dumped me off and put me at #500 and something again in the queue. I’ve paid for a product I can’t use and can’t return right now because of store closings. I feel this is totally unacceptable.

I placed an online order with Bed Bath and Beyond and I expected a delay due the circumstances with the stores being closed. It took much longer than I expected and you can't cancel and order except the 30 minutes once you place order. I order 3 items, one came quickly the order 2 was very delayed. When I finally got my package it was only for 1 items but it showed online that both has shipped. I was charged and have not been able to get a hold of anyone to discuss my problem. I emailed, I tried calling but couldn't get anyone so today I even decided to try their online chat. Stayed online for over an hour and never got to chat with anyone. I guess I can just chalk this up to a bad experience. I will never shop with them again.

I have called local store manager on duty of Southlake on to return the Fitbit Versa which is not working properly. He was kind of rude and informed me that they are closed but did not give me any option. Company should send me return label so I can send back and get my refund back. If it will not solve the issue then will go ahead and go for Better Business Bureau and complain again the company.

Well, I like the way it looks and it's portable...I bought two sand bags to hold them on....One day, I tried it without them...My bike was on the ground...Knocked down by the wind even though it was lock to the wheels..!!

The worst heartless company I have ever shopped at! I asked for a refund for the Beyond + membership that I signed up for on March 17, 2020. I signed up because I wanted to redecorate my house but due to the virus I can not. All the stores closed a few days later and the online shopping has limited or out of stock items. AND shipping is slow, but it does not matter because I can not afford to buy anything. Well, they refused to refund me. The girl on the phone said she and I quote "I DO NOT CARE about your situation and I am dealing with a world wide pandemic"! SERIOUSLY, everyone is. Well, I called to complain and the girl hung the phone up on me! For your best interest DO NOT SIGN UP FOR THIS MEMBERSHIP OR SHOP HERE! These people dont care about their customers and the prices are inflated anyway. Honestly I have never had an experience like this before. I am speechless.

Ordered a comforter set with 2 decorative pillows. 1 pillow is not sewed on 1 side and has a big stain on it. The confit has strings all over it. Very poor quality and will never order from them again. Could’ve got a better one from Walmart.

I ordered some champagne flutes to be delivered to my apartment. I received a message that it had to be delivered to a FedEx location and I selected the location closest to my house. Then somehow without notifying me they sent it to a FedEx location over an hour away from me. I contacted FedEx and they them told me I needed to contact BBB because there was an issue with the label. I then contacted BBB and had multiple conversations and they told me FedEx was supposed to call me but they never did. Then the next day I reached out to BBB again and they had no idea of my issue and I had to start the process over again. I still do not have my package. It is in San Diego at an address an hour away from me. They will not let me cancel the order. This is a mess. I shouldn’t have to keep repeating myself. Get it together Bed Bath and Beyond.

High quality & very well shown!!! The color I picked is awesome & they are so elegant in my living room. I am awaiting my painting ordered too that will finish off the look :). The online ordering was fast & efficient & I love my products.

The service is great and the prices are very good. All of the employees are so helpful and knowledgeable. What more can I say. I wish that there was still a store in Summerville. We have to drive quite a distance to get to the nearest Bed, Bath and Beyond.

I went shopping for flannel bed sheets and having no luck with the size I was looking for I decided to check out the Clinton Twp store being I have never been to this store ever. Well entering the store walking past cashiers I was looking around for the bedding dept. I walked around not seeing flannel sheets or anyone to ask I walked around looking at different things being again never been inside the store before. I finally ran into a man and asked if he knew where flannel sheets were. He gladly was helpful in looking for me and even went into the back to see if there were any there and during this time another employee was just walking around looking at me made me VERY UNCOMFORTABLE..

I live in one of the newly-built high-rises in Metrotown, Burnaby, just next to the Burnaby branch of Bed Bath & Beyond. Today, I visited the store to ask for moving boxes. I was asked by one of the staff to follow her in the supply area to see if there is any boxes available. I was talking to two other staff in the area that suddenly a senior man entered and in the most OFFENSIVE way asked me to get out, although he saw I was talking with another staff. I even described that I am here with a permission of another staff.

I had purchased a food processor back in May of 2019. As I was completing the process I had noticed that my address was coming up wrong. I changed the address in the computer and it looked like it had taken the correct address. Little did I know it defaulted back to the wrong address (A default in THEIR website). A few days later I noticed my package had yet to arrive. I contacted the customer service department about my issue and was told that it had gone to the wrong address and that they would send me another food processor. (Mind you this was for a bridal shower, and not for my own leisurely use.)

I like being able to use the coupons. I like that they ship to me. I like the quality of the items that they sell. They have a customer service line. I like shopping online as it's too far from my house.

Uncaring staff added to our exceptionally bad experience. We heard of a special 20% discount and loaded it into our phone. Proceeded to take lots of time to choose over $135 of kitchen stuff counting on discount. Cashier made an exception and said she would give us discount even though usually takes 24 hours to activate on phone. So far seemed so good. What was not ever made clear was that 20% was only good on one item!! All that fuss to save only $4 on a $135 order! I promptly had them reverse my entire order. Very disgusted with their veiled promo. And no one cared. Staff was actually snarky. Will never go back. Even when manager came over to authorize refund she never asked about why a client was returning so many items. Didn’t care at all.

When I walk into Bed, Bath and Beyond, I always feel welcome. The service is excellent. Asking for products in the electrical department, kitchenware, slippers, bedding. If I don't have a coupon the employee gives me her. Great service, friendliness and stock inventory meets my needs. Thank you BBB for being there for me.

Yesterday I went to the Bed Bath and Beyond near the International Mall in Miami, I asked for a set of coffee cups, the box in front of me looks in very bad shape and an associate asked to a another one, younger, if they have more inside, the young associate came fast with a box that I took it and paid for it. Preparing my family reunion I opened the box of coffee cups and saw all the little dishes with severe scratches everywhere. Is really disappointed, I have to go back to the store for return it with my money back and my frustration sustained.

The key word is. Beyond... They have such variety. You never know what you will find which is why I like it. I know what they have that I need to buy but I always see something I buy even if I don’t need it...plus with coupons you can always find a bargain!!!

The variety is good in some products, not so good in others. Their prices with discounts are pretty good. They have individual pieces in a couple dishes design, and lots of bedding, but choice can be limited some seasons. We've found several items we've never seen other places. And some appliances are specially produced for BB&B, not found anywhere else. But they don't tell you.

When I always enter this retail store, I am always having product questions or research compared with other items additionally being included. The overall CSR's within this retail, fully care more for myself, while additionally including overall feedback in what I would like. And they always care more for you instead of themselves (which is very rare within today's world)!

I paid $15.49 online for a set of measuring spoons. When they arrived, the price tag said $9.99. I have contacted BB&B many times, but they will not respond and address my concerns of being overcharged.

Very disappointing experience with Bed Bath & Beyond, their membership program and the customer support. The membership program was extended silently and automatically using the credit card data. No warnings or notifications were sent to me neither before the renewal date, nor after it. No texts, no emails. It incurred a hefty late payment fee from the bank. The customer support was not client oriented at all. They said that their wonderful terms and conditions do not allow them to cancel the membership and refund me the renewal. Technically they are right, but their policy is not client oriented and fair. I will never shop with this store again. Be careful with the membership, and don't expect much help from the customer support.

I applied for a BBB Mastercard in response to an offer for $20 off my online order. At the end, I received an error message, so I called the number provided on the website. I was told it can take 24 hours to receive an approval... but I would be given a coupon with my card if approved. So I checked my emails, and sure enough, i was already approved, but it said I should receive my card within 2 weeks.

Received two sets of linens mid December. I realized that I didn’t need them anymore because I got some from my family. I returned these items in the same box with a prepaid Fedex ground label. The return shipment arrived on Jan 9th. By Jan 15th I still hadn’t had a refund. Called the 1-800 # and was advised a refund would come by Friday and that they didn’t receive the 2nd item. The rep could not assist me with investigating the missing item. When I did not get a refund again I called on 1-800# Jan 19th. The lady was much more helpful this time, provided me a case #, filed investigation to warehouse to find missing return, and indicated a refund would come in 3-7 business day.

I like BB&B, and they have so far shipped items appropriately packaged. However, should you have a problem with that order, customer communication is non-existent! On 12/30/19 I asked that an item be cancelled from my order since it was taking entirely too long to arrive. I reminded them of this several times over. Yet it was not until 1/17/20 that I received their reply!

I placed a pickup order for a Dyson Pure Hot Cool. It does not allow you to apply a coupon. I then placed a same day delivery order for the same Dyson. It said my item would be delivered after 1pm. On Friday, I received notification that the driver was on the way. Then the status updates were all "delayed." From there I received a notification that the order had been picked up but shortly after the order was cancelled. I checked online and the BBB website showed the order still processing. I called BBB customer service and was told to work with the store.

I placed my order online and realized I had made a mistake in my email address because I did not get a confirmation that I placed my order. I called the next day and got Quanesha on the phone and boy was I glad that I did. I told her what I had done and she fixed it. I also told her that if you sign up for the emails that you would get 20% off one of the items that you purchased. Quanesha looked after this as well. I see some people have not been happy with the service. I guess I am lucky or you just need to ask questions to make sure you get what you need. I would recommend Bed Bath & Beyond to other people for sure!!! Thank you so much Quanesha for the excellent customer service!!!

Ordered a Tramontina pan. Orders take too long in Canada compared to online retailers, then learned everything comes from USA. Arrived scratched. Called and said would ship one out immediately so no delay and also would send shipping label. I wait, wait, and forgot because life is just too busy. Almost a month later, nothing. Then they tell me I have to ship damaged one back first. So, almost 10 days to get first one, at least 5 business days to send back and 5 to get new one...so close to 1 month to get a product...hoping the replacement is not damaged. Since so much time has passed, it will now be close to 1.5 months before I see a pan. What a joke of a retailer. I am sure service in the USA is much better but totally sucks for Canadians. Never ordering online from BBB again.

I made my first and last online purchase. Website states 3-6 day delivery in the 48 contiguous states. Don't believe it. I got a shipping notification and delivery date 3 days later. The next day the delivery date was posted as 3 additional days beyond original date. The date changed 5 times in 4 days and is still listed (and Bed Bath & Beyond still asserts) that it will be delivered today. Except, the FedEx site shows it stalled at a distribution center an hour away where it has sit for days. Bed Bath & Beyond insists it will arrive today by FedEx ground truck. FedEx insists that final delivery will be by USPS and that for unspecified reasons the package will not move again until next Tuesday (four days out) and then with any luck it could be here next weekend (a full week beyond the still posted delivery date).

Bed bath and beyond should really consider making their employees stay home when they are ill. Little Susie may have a family member at home that is under going chemo or other health issues that may land them in the hospital. It is not right for you to make or allow them to work ill. I dont write reviews but after what I just encountered at your store I'm hoping this doesnt become a repeated thing.

I ordered a product and in spite of FedEx reporting it delivered, I did not receive it. I called Bed Bath & Beyond and they told me I had to file a claim with FedEx. I filed a claim with FedEx and they kicked it back to Bed Bath & Beyond. BB&B re-shipped the product, then 3 days later cancelled that order. They submitted a refund.

Classic Quilted Christmas Stockings received with personalization way over to one side. One name misspelled and hole in one stocking. Called customer service, were supposed to check on it and call back but never heard from them. Went into store, only to realize later that they'd shorted me on refund for the portion of the order that was returned. Whoever the vendor is for this product doesn't care about quality control and it's hard to get BB&B to resolve.

My experience with their online order system was horrendous. I ordered some Christmas gifts on DECEMBER 2nd to make sure of its proper arrival however, of the 10 items I ordered, 5 items ships correctly and is properly delivered. The remaining 5 items ships out a day later via FedEx, yet no notification is sent to me. I contact Bed Bath & Beyond customer service to find out what happened to the rest of my 5 items, at which time, I was advised that it was shipped out via FedEx however, at some point it got damaged and there was no delivery and no attempt to reach me to rectify the situation. Then, on Dec. 18th, I speak to someone in customer service to resolve this issue in hopes that I will get them in time for Christmas, however, she makes absolutely no attempt in urgency to rectify the problem except to say, "We are looking into this matter and will ship it out to you in our standard processing time." Are you freaking kidding me?

I placed an order online with BB&B on Dec 21. I was informed throughout the entire transaction that it would be delivered by Dec. 24. In time for Christmas. AFTER the transaction was completed, I was informed to expect delivery between Dec. 27 - Jan 2. That is what I call “subtle deception”. I would not have made the purchase if I had known that little piece of information. Needless to say the item will be promptly returned. This will be my first and final dealing with Bed Bath & Beyond.

This is the most unacceptable experiences with a company. I'm horrified that these people can legally get away with doing this to people. My order placed Dec 1. Dec 2 money taken and tracking number sent to me but FedEx never received package. I emailed 2 times. No response to this 13 days later. I've call everyday for 10 days. Actually called twice the last 3 days. Every time I call I get a completely different answer. None which answer where my package is.

I'm disappointed with the handling of the packages at this merchant. For some reason my address is correct on the order form, but when the FedEx delivery was attempting to be made, they did not have any apartment number. I called Customer Service (CS) and the lady confirmed that the apartment number was missing and she said that the remaining packages would come via USPS. I was fine with that because they are familiar with me. Well, all THREE of the packages came via Fed Ex and fortunately, the delivery person knew where to deliver the packages from the first time.

I placed an order about a month ago. Everything seemed to be ok, until I received an email that told me I had received my item, and had actually received nothing? I contacted the store that same day. I come to find out through some glitch they sent it to my old address, that I haven't lived at for over a year. I was worried as they broke my shipment into three parts and in addition to getting the first shipment corrected, re-routing the other two. They blamed the error on PayPal. Paypal blames the error on them, vicious circle!

I did couple of purchases during last month for my brother wedding and after couple of days I return some of the items 'cause it didn't work. Today I went to return part of my old purchase which it was unused and not touched, I was surprised they refused to return it to me saying, "'Cause You did multiple returns we denied your return," even though I have my receipt and card and it's only couple of weeks!! I called customer service and they said, "You are banned for six months!!" Are you kidding me!!! How you refuse to return if you have a policy saying if you are not satisfied you can return!! I'm so disappointed with this service and loss of money!! I informed my friends and family about their services and policy so they dont buy anything in the future from the store. I'm so upset and disappointed with this kind of policy. Never buying any more from them!!

I purchased a battery operated Flawless Brows from Bed Bath and Beyond in June 2019, but it stopped working in November 2019, but they dont honor their own merchandise and will not return it because their return policy has changed for some unknown reason. I am very disappointed and will not buy anything from the store anymore.

The worst customer service. They received my return and will not refund my money. Iv'e called at least 7 times, spoken to 2 separate supervisors, promises to call me back, never heard another word from them. Have reported to the Better Business Bureau as well.

Exton, PA: On 11/29/2019 (Saturday) at approximately 4:15 pm I stepped into a line of 8 to 10 customers. The cashier was clearly having some technical difficulty with the person checking out, so the woman at the customer service began to call the next person in line over to her counter, which made sense. After a continued wait, another cashier opened a second checkout line. The cashier in my line was still having a good deal of trouble. The woman at the customer service called a customer over from the newly opened line, who had not been in line very long. A while later, while I was still waiting in the same line, the woman at the customer service counter called a second customer over from the newly opened line.

I have made at least 8, yes 8, calls to Customer Service Reps and to a manager (Laurie **) with little follow up from Corporate. I simply need my city address for all mailings to be corrected. It only required deleting the city on file on my profile and typing in the correct city; a very simple task! I was told yesterday the manager would call me after she gets in to work today but I never heard from her, so I had to follow up. I was told it takes 6-8 weeks to correct this simple thing - this is absurd. I had plans on buying all my Christmas gifts ($1000+) at Bed Bath And Beyond but will now not be doing so. I am now boycotting the company and will tell many about this to advise them do the same.

I recently went to the stores in Charlottesville and Waynesboro Virginia. I order from their website occasionally but had forgotten how wonderful the in-store experience is at Bed Bath. I was given all of the help I need to get my college student's room ready at the Charlottesville store and as I drove home I thought about a KitchenAid attachment that I thought about buying but did not. I was driving past the Waynesboro store so I pulled in. They did not have the attachment that I had wanted in stock. When I mentioned out loud, I wish I had bought in in Charlottesville, Margo the sales associate immediately said, "Let's write it up and I will have it shipped to your home at no charge." This was on Sunday and on Tuesday it was on my porch. Great company with great products and employees!

I've ordered a $600+ armchair and they left it at my stairs, in an open box, under heavy snow. Mind-blowing! I would not recommend anyone on buying anything from their online store and I will, myself, avoid using their brick and mortar stores as well.

We ordered a new GelPro for the kitchen. It's larger than the previous one, and comes in colorful print as well. Ours is appropriately, an array of vegetables and fruits. More importantly, it provides a cushion, relieving stress on your legs and back when working in the kitchen; Terrific when working in the kitchen. Our only complaint is that our cats have commandeered it as they too know a soft spot to lay.

I was a good customer. Due to busy career I bought a lot online. Lots of the items arrived damages or defective. I was told I could return to store. Apparently the stores don't like to deal with your online purchases. This store does everything to get the product sold and out the door, but is the worst at returns, even when it is defective or damaged. Most times I was not returning because I didn't like it. One floor lamp was bought and returned 4 times as it was broken every single time. I was told I was a bad customer due to all of the returns. They could care less as to the reason. I wouldn't shop there if it was a the last store on earth.

BB&B has to be one of the highest-rated retail experiences in the US, customer service wise. Store associates will greet you at the door and in the aisles, offering assistance before you even have to ask. The stores I've visited are always well-stocked and clean and the prices are either very competitive or a "steal". What more can a consumer ask for? I took off one star because at times you'll encounter a long line at checkout.

User friendly Web Page, coupons easily applied, easy navigation on web page. Great choice of products available. Check out process convenient and easy to use. A store I trust. Never disappointed with their product.

We order a Vacuum Cleaner online from Bed Bath and Beyond Canada. When it arrived, we didn't like it...and returned it the very next day...as per their return instructions. Almost 3 months later and many phone calls, we are still waiting for our money back. Lots of excuses and promises...but nothing happens. We will continue to fight to get our money back... Be Careful if you order online with BB&B Canada and you are not satisfied with the product once it arrives. You pay in advance...and then Fight Fight Fight to get your money back. Disgusting.

I was buying the Kitchenaid metal food grinder on sale for $79.99 on line when I put another item in my cart the price went up to $99.99 so I called customer service she said that that item was not on sale, I told her my email from BBB clearly stated it was 20% off, she said it hasn’t been on sale since August so I emailed the add to her and when I went back to my email the price changed on my email also. Sounds like they can control just about anything they want. She also told me that it was a price match not a sale but it clearly stated it was a sale of 20% off. They apparently teach the customer service people to lie. Very disappointing and a waste of my time. I can see this store will be the next one going out of business. I will buy from amazon from now on. Consumers beware of their shifty tactics.

Bed and Bath told me they would expect my return but I had a receipt. They said I returned too many things but I had only returned 2 items. The policy does not state a certain number of returns. I just don’t understand how they can even to this.

Easy to find merchandise of great value at reasonable price. Easy to order, easy to take advantage of any rebate by entering promotional code. Reasonable time allowed to try out the merchandise and easy to return if not satisfied.

I have shopped this store through several states. The first thing I have noticed is the excellent customer service. They appear to be genuinely interested in helping you find what you are looking for, or explaining your question to your satisfaction. I have found the prices to be competitive. More importantly, if I have had a problem with an item, they resolve it quickly without question, or hesitation.

I love shopping at BBB because they always have what I want and at a great price. The 20% off helps me buy many items that I can't find anywhere else. We live in MA and FL and stores are near both of our homes.

Staff is knowledgeable and courteous, checkout is fast, and merchandise selection is vast. They seem to be always in stock for whatever you are shopping for, and if not will ship to your home in a week or less for no charge.

We received a gift in the mail for our wedding from Bed Bath and Beyond and it was completely shattered when it arrived. We took it back to the store in Littleton and Simone could not have been more wonderful and helpful. She took care of it immediately and helped us find what we needed. She was awesome!!!

I made an online purchase at Bed, Bath & Beyond. My invoice included a link to claim $10 cash back on this purchase. I clicked and was directed to a Shop Smarter Site. I exited immediately when I discovered that in order to get my 10.00, I would have to purchase something from a company on their site. I did not sign up or provide my credit card information. I then discovered that Bed, Bath and Beyond had provided my credit card information and Shop Smart charged my credit card $2.67 for a membership fee. I am attempting to have this charge reversed and for Bed and Bath to take responsibility for providing my personal information and my credit card information. This is a scam and it must be illegal for my information to be shared without my consent.

Wamsutta had a special, receive 20 dollar gift card for every 100 dollars spent on all Wamsutta products. I purchased several orders over 100 dollars, approximately 6 weeks ago and still have not received my gift cards. BBB refuses to respond to my questions referencing this. This is fraudulent!!! I made the purchases based on the gift card offer. Also, in one of my orders BBB said the Wamsutta blanket does not qualify,...Why not? The promotion says all Wamsutta products!!!!!

Ordered an oval tablecloth 60x102 to be picked up in store. Later that day I picked it up and took it home. Opened the package: it was not oval, it was round. So much for ordering over the phone so I'd be sure the store had it and I got the right size. Took the tablecloth back to the store. Found a tablecloth marked 60x102, seemed like a bigger package, so I took it home. It was not oval, it was rectangular AND it had a disgusting hair in it. Back to the store AGAIN to return that one. I wrote to the company. Got a response two-days later reading, "Try to order again." SERIOUSLY? No one at BBB will be tasked with sending me the correct tablecloth? You want me to try one more time and maybe this time I won't have to drive it back? BBB will be out of business in the very near future. Check its stock. (I have all of my receipts if an authorized person would like to follow up.)

On Sept. 8th I ordered 3 boxes of k Cups and my credit card was charged same day. It’s Sept. 15th and still no delivery. Unbelievable in today’s retail world. Then without thinking, yesterday I ordered a shower curtain from BBB. Today I finally got my order confirmation email with an expected delivery date of Sept. 15th. Ten days away. Completely unacceptable and fully explains why this company is in danger of going out of business.

I recently had a very minor issue at The Bed Bath & Beyond at 2045 Dixwell Avenue Hamden, Connecticut. I was contacted by telephone by the store’s Manager - **. ** was extremely helpful, incredibly understanding, genuinely polite and an absolute joy to deal with!! She has such an understanding of the Customer Service industry and takes such pride and commitment in the operation of her store in Hamden, Connecticut. Hats off to you ** and my utmost respect, for running such a Top Notch location!!

I was unaware when ordering some new bedding items that Bed Bath and Beyond had changed their policy regarding online returns - and let me tell you, you probably will be to. I have ordered many an item online from them over the years and if there was an issue, I would return it to the local store for a quick refund or exchange. That policy is no more. Now, if the local store does not stock that particular item, you have to have either already initiated an online return to have the privilege of dropping your return off in store, or you have to be lectured about how useless you are by the store staff.

Spent $600 on the bride's tasteful selection of dinnerware and wine glasses, along with all the completer pieces. Imagine my shock, horror and surprise when I open the (multiple) boxes to find that all of the completer pieces have been shipped in plastic bags (no original boxes) then covered in bubble wrap and taped in a way which it appears to be wrapped by a 4 year old child. After further examination it was apparent these were used, returned to the store without boxes or packaging, and shipped out to fulfill my order. I was horrified. In all fairness, two of the pieces may have been dusty old store stock that got packaged for shipment, but one of the large serving platters had sticky stuff all over the back, black areas where it appears it was scraped and clearly used.

I signed up for Beyond Plus in 2018 for $29.99. However, with their recent rate increase of 25% to $39.99, I became very concerned. When I called Customer Service and requested to speak with a supervisor, "John" came on the line. With no additional value provided with the 25% rate increase, such as allowing returns without a receipt since they have access to all your purchases, I asked for a rollback of their rate to keep me as a customer. I received the standard, routine, worthless response: "I apologize....", "but the rate increase stays". BB&B appears to be in a freefall of losing customers and closing stores that are losing business, per all the online research that I did, but they appear to not care to keep valued customers such as myself. Obviously a 25% increase means more to them. Unacceptable and very poor customer service!

Did you know that Bed Bath and Beyond sells baby items? I was thrilled when I saw that, I even bought the membership so I can get the discounts. Yes, I've taken some things back but I started spending lots of money when my son was born. I had NO IDEA that things were supposed to be in original boxes as they took things back without boxes. So we ordered a $300 stroller, the next day decided it's not right for us. The stroller still had all the tags, and only stood on our rug so brand new, only thing, my husband rushed and tossed the box. So now without the box, they will not take back the stroller.

Laundry basket sign said $14.99. Rung up $19.99, all he said was sorry. Baskets were put there incorrectly. Would not honor the price that was labeled. He did not care. Disappointing. Will not shop there again.

We ordered an expensive product at the store that was only available online. Spent $29 for a Beyond+ discount that was suggested by sales staff. Didn't like the product when it arrived at the store so we didn't even take it home. Don't need the membership but are stuck with it. I requested a refund and cancellation and was refused because we had "used the coupon".

Purchased a Cuisinart 11 piece pot set that came with A $25 GIFT CARD. I confirmed when I ordered it on the phone. I confirmed with online chat, confirmed by calling again. Today I'm told they can't confirm it. I could have purchased it cheaper at Walmart. Spend too much time on this. I won't be back. Go to Walmart for better pricing and no hoops to jump through!!!

We received our beautiful Via Toro Italian luggage just before our European vacation - long story short. Turned out our beautiful Italian luggage was in fact made in China. Don't let their beauty and Italian name fool you - broken and useless after only one trip. Although discounted, hundreds of $$$ are in the trash. Gave it one star for the look. Can't tell you how disappointed we are with both the luggage and Bed Bath & Beyond for representing junk.

I went to their website and the price of a deep fryer was $60.99, but when I put it in the cart the price changed to $66.99. I call customer service and they said their system always put the real price in the cart. I feel this is an unfair practice.

Boca Raton. Rudest poorly customer service from supervisor Maria. I was at the store #92 on 6/27/19 to get a complaint about an error that the other previously manager did on my purchased. Instead of the supervisor "Maria" in order to be more professional and courtesy with the issue and try to address the issue in a better way, she was completely rude, unprofessional and turned her back to me, as a customer and dismissed my issue that was created by one of their team. I called corporate and made a formal complaint about this supervisor "Maria" at the Boca Raton store #92. Hopefully, the district manager will contact me to further apology and to make up for this inconvenience that she created.

Pretty bummed, went to buy PUR faucet replacement filter with BB&B rebate card. Not in stock so I agreed to order. Initially told it was free shipping, upon checkout with employee there was a S&H charge. Expressed my disinterest in purchasing from Walmart despite a cheaper price. Would not waive $2.99 S&H.

BBB promised to deliver a couch cover by May 24 - a two week wait. They even charged my account on May 19. However, when it did not show up, I called and they said it was back ordered and they had no idea when it would be shipped. I asked why I was not informed and they had no good reason. So, I contacted their customer service two days later (Sunday) and told them to cancel it. Later that day, I was informed by them that the item had just been shipped. REALLY?? On Sunday evening of Memorial Day weekend? What planet are these guys on? I would like to know how they get UPS, FedEx or the USPS to receive orders on a Sunday evening of a major holiday weekend! They told me I could refuse the order when it arrived, so I did. Now the refund to my Visa hangs in limbo more than a month after they made a charge to it. I will NEVER buy from BBB again! In my opinion, they have no ethics at all.

What happened to helpful and friendly customer service? I drove from the High Country 1 1/2 hours to the Scottsdale location for my monthly shopping spree. I was returning 2 items and Adrian was either inexperienced or new on the job which would be understandable and easy to work with but the attitude? Not necessary at all. I'll think twice before spending almost $500.00 worth of product again at that location.

The problem is that BBB uses FedEx to complete their online deliveries. On two separate orders, FedEx claimed they attempted delivery but the delivery was never attempted. On both occasions I had to have the item returned to BBB because of FedEx's incompetence. The problem is. BBB will not issue a refund until they receive the item back which is completely unfair to the customer. I cannot order from BBB online because I will never get the item. On this occasion, I was home, saw the FedEx truck stop on the street, immediately went out to greet him, only to be left breathing exhaust fumes as he drove away. I told this to BBB but they don't care at all.