Bed Bath & Beyond Reviews

I ordered two 5 x 7 rugs, paid $200. Received the items in good condition, but they did not fit the space in which I intended to use them so I initiated a return. It cost me $70 to return the items, which was outrageous, but I figured I'd at least get $130 back. No sense in keeping rugs that aren't useful and I'd learned my lesson with BBB returns. But then they just arbitrarily took away $40 from my refund - JUST BECAUSE. I ended up with a $90 refund and when contacted, they have no intention of returning that extra $40!! I had to fight the charge through my credit card company. How can they just decide to arbitrarily steal money from me? Ridiculous.

If it could give them NO stars, I would! I ordered a comforter and pillow shams. The shams wouldn't even fit on my standard sized pillows! They were too small. Obviously shoddily made. I have been buying comforter sets for 50 years and I've never had a pillow sham that didn't fit the pillows! When I called and said that the item was defective and that I shouldn't have to pay return shipping fees, the woman in their customer service department stated that this didn't qualify as defective! It would have cost me $22 to ship it back via UPS but I went to the Post Office and only paid $18 but still a lot. I just tracked the package and they received it on May 28 and still haven't issued my refund. I will NEVER buy from them again. They are a fraudulent company now.

Horrible. Just horrible. I bought a fountain for my back patio just to get it and was resin $146. For a light fountain the picture looks like cement. So I did not open the box. Called and canceled the same time I ordered. Got a rude guy on the phone. Would not cancel my order. He said he could not cancel a order that was just placed. I asked if I could refuse it. He said no. I was so mad because I did not want it. I waited and waited. The package arrived late. When it arrived I called for a return label. They told me I would not get 100% of my money back. They would charge me for the shipping. Then I get the label from the representative. Took it down to UPS gave them the label and package. Two weeks later it gets delivered back to my house while I was out of town. I am beyond furious! No wonder they filed bankruptcy. They rip people off. Lie to you. Scam you. Just like they did me.

I purchased these from BBB: LUE BONA 27 in. Counter Height Upholstered Bar Stools Modern Barstools with Open Arms and Wood Legs for Kitchen Islands. They arrived on time within a week. They were easy to put together and are well made and sturdy. I am very happy with the purchase and experience with BBB.

I ordered an outdoor furniture cover. Never got updated tracking. It was three weeks and still no package. Their customer service kept providing tracking that read it’s on its way. Never will order anything from them again!! Warning to all. STAY AWAY!!!!

I ordered a patio set was supposed to be here on May 16. Did not come after guarantee 2-day shipping! Fast forward after calling customer service, waiting on hold forever, being disconnected, given the rehearsed apology, being told 4 different delivery dates. Today, I get half the order in the wrong color, and the wrong pieces. The other half won’t be here until May 27. I’m back on hold. Can’t get through to customer service again!! Don’t buy from them. They should be shut down!!

Do not purchase anything from this store! They charge a ridiculous shipping fee if you need to return... For a quilt, they're charging me $26 for the label to ship it back. I called BBB because it was so outrageous but the CSR told me it's their return policy. I asked to speak a supervisor & she argued with me, then placed me on hold as she pretended to contact a supervisor and when she came back, told me that her supervisor said to read their return policy. I was shocked.

I’m scared! I should have checked reviews before my purchase! I purchased a chair from them, placed my order, then went onto the website and found the same chair on their website for $70 less! I called to cancel my order in order the less expensive one, but they told me that you have to cancel within one hour! Which is nonsense. I had not shipped and they said “I can return it, but it would cost $50”. I’m so afraid it’s a piece of junk! And nervous because they apparently have terrible customer service and do not care about their customers at all! Where I live, the store closed, I see why sadly! They just do not care!

Do not buy from them. I clearly purchased a 15 ft trampoline, only to get a 10 ft trampoline. They say the trampoline ordered didn’t even come in that size. That’s because I ordered a 15 ft trampoline. They can not provide a receipt or tracking information.

I bought a gift card for my wife. She didn’t receive it and I was told I couldn’t get a refund. I’ve been trying to get this resolved for three weeks. I will never do business with Bed Bath and Beyond again.

Purchased a pool and it arrived on March 26. We don't put the pool up till May when it's the right weather. The pool is not Round like the picture. It is oval. It is way too small and not worth the price. I contact customer service and Sloane is not good at that! They just kept repeating their 30 day return policy and wouldn't let me speak with their manager. Worst customer service ever! Will never shop here again!

This is my first review in my life and the customers service is really bad. They charge me 19 dollars for be a member and I never bought anything from them and I never authorize my credit card for them to charge me that amount. I call them and they said there is nothing they can do to credit me. Now I understand why in the USA, they went bankrupt now, I don’t feel too bad. Enjoy my money Beth Bath and Ripoff

This place is horrible!!!. I purchased items that didn't match colors, compared to what was on their app. They charge way to much for shipping returns. I will not be ordering from this place anymore!!!. I see that they are spam and out for just your money, not about a good order. Don't order from them!!!!

This experience with Bed Bath & Beyond has been appalling and unacceptable. I ordered a modular sofa that was clearly advertised and pictured as orange. What arrived was unmistakably yellow – not a shade off, not lighting differences – a completely different color. I immediately notified customer support with photo evidence, expecting a professional remedy for what is plainly false advertising. Instead, I was told that my claim was considered "buyer’s remorse" – an insult, given the clear discrepancy between the product advertised and the product delivered. Despite this being their error, they issued return labels and then charged over $500 in return shipping fees – more than 75% of the original purchase price!

***BUYER BEWARE!!*** Any mattress that you purchase and open is NON-RETURNABLE. Buy your mattress from someone who will let you sleep test them. There is also no warning when you purchase to let you know that this is the case.

BEWARE. Horrible experience. Had to pay $120 to return an item because it arrived too late, waited several weeks and no refund. Spent more than 1/2 hour on phone before they issued a refund but it was on the wrong order, which was half what they owed me. Just not worth the aggravation. They're now Overstock so avoid them too.

Inhumane, they lie and lie and lie. Please take my advice especially with purchase online and dealing with their customer services. At first delivery was setup for a time and they changed it. I told them to cancel. They assured me not to worry. 4 days after they left the package outside and I lost it.

Terrible customer service. Paid for fast delivery for Mother’s Day, was supposed to receive my order on Thursday and now I won’t get it until Tuesday (Mothers Day is Sunday). Very disappointed in customer service. I offered to drive to pick it up and everything and all they did was offer 20% on next order. I will not be ordering from here again with this customer service.

I was very excited that once our local store closed, the BB&B went online with sales. However, a product I purchased came in the wrong size. It cost $28+. To return it, BB&B wanted me to pay $21 for the shipping label. This is a SCAM! I will never buy from them again. I gave them one star only because it doesn't go any lower. They deserve NONE.

Bought 2 kitchen items from the website since I used to love going into the B&M stores when they were around. Mistake. I returned one of the items (less than $20) and they wanted $25 for their pre-paid return label. Not doing that. So I followed their instructions, wrapped the package in its original delivery box, took it to UPS. UPS said their return address is wrong (big surprise). I instructed UPS to use the zip code they provided even though it didn't match the city they provided. Cost me $14 to send this tiny package back for a $20 item. Ridiculous. I have yet to see the refund, so I'm out $20+$14 for an item I don't have. I will NEVER order from them or Overstock again. NEVER.

Bad experience, return policy is a joke. Don’t recommend shopping there, the stores used to be convenient, the online version doesn’t work for me, sorry, won’t come back, very very disappointed and not happy.

Horrendous customer service over a mere $45. I originally contacted UPS after my package had said it was delivered and was not. They then instructed me to contact Bed Bath and Beyond who wouldn’t even entertain the fact that the package was delivered and accepted by someone who wasn’t my husband or myself. Lesson learned I suppose, there’s a reason other stores seem to be doing much better in sales.

I wish I could rate this experience with zero stars. My item was supposed to be delivered on April 26, 2025, but that day came and went with no update or delivery. I then received a notification that it would be delivered on April 29. I stayed home all day waiting, but once again, it didn’t arrive. I called UPS, and they informed me that delivery would be between 12:45 PM and 2:45 PM on Tuesday. After work that evening, I returned home to find my porch gate left open and a note stuck to my door stating that a signature was required. I had called the day before, and this information was never communicated to me.

I would give zero stars if I could. Buying a couch from Bed Bath & Beyond was a huge mistake — both the product and the company were massive disappointments. The couch we received is defective. It sheds hundreds of feathers daily, making a mess all over our home. It’s uncomfortable, cheaply made, and absolutely not worth the price.

Absolute WORST customer service. Called in to ensure I would be able to schedule a delivery date for a large sectional. Was assured I would receive a call from the driver. No call, no email, shippers dropped off boxes without ANY notification. When I track the package, it still says out for delivery a week later! Called in to complain and was told the issue would be escalated and would receive a call back. No call, no communication whatsoever.

I came to this site because I was looking for a gazebo and when I searched, they popped up. I found one in a pond me trying to check out. The price changed like three times! They had the “original price” marked out, then the sale price which was of course lower. Then you go to the checkout it is another different price that is higher than the sale price. Then if you have a coupon from them, they give you the percent off of the so-called original price which makes you end up paying what the sale price is in a little more! Which I find it very crazy.

DO NOT BUY FROM BED BATH AND BEYOND! THEY ARE UNETHICAL. NO WONDER THEY CLOSED DOWN. DO NOT PATRONIZE THEM. I bought a Queen Sherpa Blanket and the price online was $160+ and close to $200. I found out later on Overstock.com that the same Queen blanket is $69.99 and they didn’t want to price match stating it’s their sister company and not their competitor. Even more reason why they should price match! I am returning this because of their UNETHICAL BUSINESS PRACTICE AND REPORTING THEM TO BETTER BUSINESS BUREAU.

In Prep for a party, I ordered two patio sets which estimated 3 day delivery! FIVE days later CS tells me the first set should arrive in another 5 days. The other set will “leave the warehouse” in TEN DAYS, WITH ANOTHER WEEK FOR DELIVERY. BB&B quips their dates are “estimates”. When you're off by 3 weeks, one would suspect you're advertising items you have items, which are not in stock, despite listing indicating they are in stock. If I used Amazon I would have had in 3 days. Shame on me.

Tried to cancel order within 12 hrs., told me I couldn't, but that I could return it when it arrived. The item was defective, yet they still charged me $25 to provide the return label. Ridiculous rip off. DO NOT BUY FROM THEM!!!!

Do not order from Bed Bath & Beyond partner to deliver from FedEx…. They do not treat you with respect. My package was stolen from me… They do not take responsibility of delivery of the products to customers.. They partner up with a disrespectful company to deliver their products FedEx… Please do not order any products from this company because they partner up with a disrespectful company FedEx.. FedEx Bed Bath & Beyond.

Updated on 05/25/2025: Shockingly poor performance from a company which has never been known for customer service. My order lay in the warehouse for three months before someone finally admitted that they were never going to ship it and refunded my money.

I used to be a regular customer of Bed Bath & Beyond. Recently I placed an order and three items in my order were not what I had ordered and were inferior garbage and these are products that I have purchased before but are not the proper quality or size or anything. I do not know if what I received was knockoff products or what. I have called and called to all their phone numbers. There is NO customer service. Their Utah home office has voicemail with no-one returning calls. The free returns for defective products wants to charge me 80 to 90% of the purchase price of the items to receive three separate return mailing labels as you cannot have a return with multiple items as they MUST be done separately and there is no choice for the item being defective or a wrong item even when clicking on their link for free returns when the item is a wrong item or defective.

BedBathandBeyond.com site is being reviewed, as well as the customer no-service people you get when calling BBB 800 phone number. I ordered a rug-Novogratz by Momeni Jem Stella 2 x 3 size. The picture on BBB website shows a blue field with yellow design. It looks rich and beautiful. Sadly, what you receive is a low level inferior rug that has barely enough blue wool to cover the surface. The white backing shows through so much so that the rug appears polka dotted. BBB should be ashamed of scamming people in this way. Take a truthful picture of the product so people can make an informed decision. The rug they shipped to me is in no way a replica of the picture. I waited 2 weeks to get the rug and was shocked when I opened it. Called immediately for return authorization.

I placed an order that included some Pillow Shams, but when I returned them—along with other items from the same order—I was told I wouldn’t receive a refund because they were supposedly sent to the wrong return address. The issue? I followed the return instructions they provided. Now, I’m left without the merchandise and without my money.

I ordered an outdoor water feature, it was scheduled to arrive on a certain date and then was delayed by a few days. When we received it and took it out of the box, there was a lot of damage. Scratches and dings all over it, making it look like it came used from a yard sale. I used the chat on the site and basically, my only option was to take it apart and box it all up and send it back for a refund or replacement. I advised that we had already put it together and it seemed to be working but it just looks ugly with all of the dings, and that for $150 plus dollars, they should just give me a 15% refund. They refused and said my only option is to take it apart, box it up and send it back. Since we live 30 miles outside of town in the country, nowhere near a UPS store, I just said to forget it and I won't buy from there anymore. Really disappointing!

Absolute garbage dump of products. Their quality of the same exact item I have already purchase is in the trash. No wonder these thieves went bankrupt. DON'T buy anything from them. LET them finish going all the way out of business. So damn angry right now.

I ordered a bedspread from Bed Bath and Beyond in 2017. I love the bedspread and needed to replace it. So I ordered a new one online. It was supposed to be for a queen size bed. The bedspread was fine but the bed skirt was too big. The decorative pillows that come with it are flat like a pancake not pillows like my first order and certainly not like the pillows in the picture. I called and let them know. I decided to keep the set replace the pancake pillows with the pillows I have and adjust the bed skirt. He said he would refund me 8.00 instead he charged my card twice. The bank declined the charge and flagged the charge as fraud and cancelled my card. Customer service at bed bath and beyond is terrible. I called to complain, they said the manager would get back to me in 24 hours. Unbelievable.

I ordered items from this place online and a comforter set cost me $89 and the sheet set with $42 and I got them delivered and look at the items and it wasn’t what I suspected. The color was off and I wanted to return those items and I did and the customer service told me that they have to keep partial of my refund on each item because they wasn’t happy with the quality Which is crazy. Some of them was very rude and disrespectful.

I am very disappointed and feel like it's a bait and switch situation. I used to love the store Bed Bath and Beyond and was happy to hear they were on-line. Unfortunately it's NOT the same and I will never again go to this site. I ordered cloth napkins and they just aren't the right color so I attempted to return. I received a note saying I'd be contacted by the seller... What?? So apparently even though they were on the Bed Bath and Beyond site it's an outside seller. This complicates a return AND means that I have to pay for the shipping back to their store. Beware if you're buying from this site!! Check the return policy before purchasing. I would have been better off using Amazon...

Ordered a comforter, had to return because I needed different color. They seriously wanted to charge me over twenty dollars to return the comforter. I will never order from them again. I kept the comforter in the wrong color and was happy to never shop with them ever again. What a rip-off they were trying to pull. And reading other reviews, it's a common practice to charge a ridiculous amount to return an item. Customer gone!

Deceitful business practice with the Bed Bath and Beyond Plus membership. They enrolled me, when I bought a rolling rack, without my knowledge and put me on autorenewal. I received no notice about the renewal and they charged me for a second year. As soon as I received the notification, I had to call several times and their policy is too bad for me and no refund. I won't be ordering anything online from them anymore.

Do not buy rugs, especially bathroom rugs from Bed Bath and Beyond because if you experience any problems other than it was their error, it came damaged you pay for the return. It is a hefty return cost of $29.95 which they will deduct from the order. There is no compromise with them. I will never purchase another item from them and will deactivate my account instantly.

We bought a shower Stainless Steel Corner Organizer. For $130 dollars what we got was a Steel corner organizer in an Amazon box. It wasn’t even the same, The same one sell on Amazon for $70 with free shipping and return! We were charged shipping to send it back. If this is how they operate, won’t be buying from them again!

If I could rate them zero I would. Item was deliver destroyed. Parts of the product were sticking out of the box scuffed, scratched and damaged. It looks like someone drug it behind the truck to get it here. Getting this item picked up and getting refunded for it has been an even worse process. BBB has no problem charging immediately but when it comes to getting your money back, good luck. I have called in 3 different times and gotten 3 different answers. I received an email from them with details surrounding my refund and apparently that was all inaccurate and not what they were actually doing. No one is willing to do anything to fix this or to expedite the process after THEIR ERROR.

If I could give zero I would!! I ordered a contour bathroom rug from BBB and had to return because it did not fit the contour of the toilet and was also very poorly made. I paid $20 for the rug and my refund was .28 cents. So basically I paid for a rug, returned and didn’t get a refund because they charged $20 for shipping via UPS. WILL NEVER ORDER FROM BBB ONLINE AGAIN!!!

Purchased comforter and curtains. Comforter came from BB and Beyond and Curtains came from a store in NY. Returned both. Cost to return via their UPS Label $55.00. Quite a bit to return. Dropped off at UPS store with receipt. Good thing. One credit came through, other credit for Curtains from Store in NY never came through. Had to send them proof of return and receipt 3 times before credit applied. Purchased $180 and received credit of $130. Could have easily bought same thing from Amazon with free returns. Live and Learn.

I ordered a rug that was very poorly packaged with damaged box. Rug was shipped folded up in a box instead of on a roll so there are creases all over and it will not lie flat. It is very thin with cheap pile and edges are wavy and will not lie flat. Pretty design but horrible quality. To top it all off it is outgassing a very toxic, chemical smell that is intolerable. To add insult to injury, Bed Bath and Beyond is charging me nearly half of what I paid for the rug to ship this poor quality rug back to them to make a return.

I ordered a mirror and it was shattered. I notified them the same day. I have been going round and round with the customer service department to get a refund with no success. Out $687. Not very happy. I notified my credit card company and BBB.

The absolute worst customer service I've ever received, they give you the run around, make promises to call you back to take care of your "problem" they never do, then you sit on hold for hours again. You email them, they all respond with the same question and never actually answer your questions, they won't send you return labels to send your product back when it doesn't actually work out.

Ordered a sofa. Took our money. FTC violation. Never shipped. Made multiple inquiries. Empty promises to run to ground. Allegedly in stock 400 miles away but no answers. Stay away from BBB aka Overstock

We ordered a bed and after box was delivered we opened it to find that it was a metal cabinet not the bed that we had ordered. Called customer service at Bed Bath & Beyond and they only could say "sorry". They opened a case and told me to call a third party. So finally did get thru to the third party the following day. They sent a FedEx label and they won't ship the bed until FedEx scans the label. The worst of it is hours of inconvenience and our time with no compensation, we are still without the bed and BB&B has our money. We will never ever order from them again. We were loyal customers when they had stores.

Please consider buying elsewhere. They have a scam going. Placed an order and then realized it was the wrong item so I tried to cancel the order. They were conveniently closed so I messaged them but that just it you in a loop. They said I had to of cancelled within an hour. I then filled out an email and requested to cancel. I’m then called this morning and they said they would “try” and cancel it but won’t know for two days. Hours later I get the notice they already shipped. I then started the return only to find out shipping costs are 52.00 on a 97.00 product. They said you can’t ship it back yourself. Basically they knew I wanted to cancel and they made sure they shopped before the two days were up. I ordered so much from them but will no longer. It’s be vibe a fly by night company.

Ordered a desk. Their shipping department sent it to the wrong address. Then UPS hung on to it for days. I asked BBB to cancel the order. They refused. They have horrible customer service. It is no wonder they went bankrupt. Never order from them again.

I ordered a desk from Bed Bath and Beyond on January 26, and it didn’t arrive until February 18—almost a month later! When it finally showed up, it had a huge crack and was missing assembly holes. Unacceptable. I immediately reached out to customer service for a replacement part, but after wasting another week waiting for a response, their brilliant solution was to ship the entire thing back for a refund or replacement. Are you kidding me?! This is a 52-inch-wide table—how exactly am I supposed to ship it back when I don’t even have a trunk? Terrible product. Even worse customer service. And to top it off, I left a one-star review on their website, and they REFUSED to publish it. LOL. Great job keeping your little illusion of quality intact. Never buying from this joke of a company again. Buyers, consider yourselves warned.

Purchased two sets of sheets in the same order. The quality was beyond poor. One set was delayed. In order to return, I would have to send back in two separate packages. I was told I would receive two prepaid labels. Then I received an email that $44 would be deducted from my return. Shame on them. Selling poor-quality items and then charging ridiculous prices for returns even though they were sending prepaid labels.

I purchased a toilet and paid extra for insurance to ensure I received a quality product. However, the toilet arrived defective. I contacted the company, and they initially agreed to process a replacement. After a week without a response, I called again, and they stated they would try again. Later, they offered me $27 or $70.69 for the damaged part, but I informed them that the part costs $150 on both Amazon and their own website. I did not accept their offer. Now, their inventory is at zero, and they are still only offering $27 for a part that costs $150. I did not agree to keep a damaged product or go through the hassle of removing and returning the main assembly when they failed to provide me with a functional toilet. I am requesting a fair refund of $150 so I can purchase the part when it becomes available. I understand why they went bankrupt.

I had already canceled the subscription with Bed, Bath & Beyond last year. If there's a "glitch" in their system and if the reason why the customer service rep couldn't email me a confirmation of my cancellation is due to their process but assured me it was done, then it should not be put on the buyer. Bed, Bath & Beyond's response that multiple notifications were sent prior to the renewal is incorrect. I went into my Yahoo account and searched all of the emails from Bed, Bath & Beyond and did not receive any notifications except for the only one sent to me on Monday 2/3/25 with the subject: Thank You for Your Bed Bath & Beyond Order (**)! I do have a job and worked on Monday 2/3 and was not off work until Wednesday 2/5, which was when I was able to call Bed, Bath & Beyond's customer service number.

I used to be a very happy customer of this business when they had a store in Tucson, AZ. I bought something online for the first time on February 7. I'm extremely dissatisfied with their shipping times. They keep changing the delivery date over and over, today they said it will arrive on February 24th! I mean come on! They need to be truthful and let customers know how slow their shipping process is before one makes a purchase.

I purchased several items from them for my house that is in reconstruction. I had to return one of the items- purchased on January 6 ONLINE, which it was delivered on January 16. Because I contacted them for the return a day AFTER the 30 days on 2.17.25, they said the product was outside of the return window. Also, if it would be within the return window, you are responsible for the shipping of the item. This is indeed BEYOND unreasonable. They asked me to wait 1 to 2 days to answer my questions! I made a little research and Amazon had the same item almost half the price I paid for it! Lesson learned.

Bed Bath & Beyond "declines" negative furniture reviews. I bought a bed from Bed Bath and Beyond for 2K and it is shown and states black. However the bed is actually chocolate. Here is the problem. I wrote a 1 star review for the item and the review was "declined" by Bed Bath & Beyond. They won't put a negative review on the website and I presume it is because they want people to buy this heavy furniture that cannot be returned. I tried to warn the public, but Bed Bath and Beyond will not allow the negative review. View the pictures I uploaded. Notice "Declined" in the bottom right of the photo.

I received a gift card a while back. According to info listed on the card, and on the website, these cards do not expire. I experienced some issues attempting to verify the balance, as well as trying to place an order online. I kept receiving an error message stating the card info couldn't be found. Upon contacting customer service, I was informed that with the Overstock/BBB merger, all gift cards surrounding that particular date would not be honored. Highly disappointed in this company for not honoring something found in writing on their product, as well as their website.

Do not purchase from BB&B. I purchased a dresser from them and paid extra for the assembly. They contract the assembly to Angie’s. The guy who came to assemble the unit broke pieces of the frame. I reached out to BB&B, they initially told me they would send replacement part or replace the dresser if they can’t send the parts. 3 weeks later I reached out to them again because no one followed up with me. They said the parts will be shipped out in 2 days. A few hours later, they sent an email saying they will not be sending the parts or a new unit. I need to contact Angie’s for a refund because they broke it. I have never experienced such poor customer service and now I understand why their business isn’t doing well.

Whitney Antique Linen Weathered Grey Display Cabinet Full Star. Damaged. I got this in December of last year, 2024. It's absolutely beautiful but it came to me damaged. I was not home when it was delivered but a family member said that the delivery people were talking about damage to one of the legs. A few days later I got a call from someone inquiring about the delivery and I told her that the furniture was here and there was some question about a damaged leg. I told her that I didn't see any damage but I was told someone would be in touch with me and would come out and take a look at it. I have not been contacted since.

I paid almost $300 for a bed frame for my daughter for Christmas. Long story short, it wouldn’t fit in her room after she acquired some other furniture for Christmas. I never even opened the two boxes. They were returned, unopened, immediately. I got of $21 refunded to me. I went back and forth with them for months trying to get my money back. I’ve received 3 different excuses, none of which make sense. They’re claiming they didn’t get the whole product back, even though both tracking numbers show delivered. I see why they went bankrupt. They’re thieves. I paid them $250 to waste my time.

PLEASE be absolutely sure you want to place your order. I cancelled shortly after I ordered and was told it would be reviewed. They shipped it anyway and now I'm responsible for the return fee. It was initially 41.22 but got it down to 30.92. I had already gotten it from Amazon which of course offered free returns. Buyer beware!!!

I bought three items. One was advertised as fabric and wood, but they sent something made of plastic and paper and of terrible finishing. The second item was specified to be grey, but they sent a blue item with damaged fabric and wood with chips and scratches that appears to be old and used. When asked to rectify the situation, they said I could wait till they send a replacement in four months or take a $35 discount on the $238 item for something that arrived old, used, damaged, and the wrong color instead of new, undamaged, and the right color. Attaching pictures of how bad the item is. The third item came with marks and scratches, and when I asked for a replacement, they said they'd get back to me in 2 business days. I reached back to them after 6 days when they still hadn't gotten back to me and they offered me a 25% discount.

I purchased some high-end towels for our master bathroom from Bed, Bath and Beyond. The day before they were delivered, I noticed that they went on sale on the website, so I called customer service to ask for a price adjustment. I was told that the towels went on sale after I purchased them so they cannot adjust my purchase price. I asked to stop the shipment or process a return, and they wanted to charge me $20.66 to process the return. Because of their return policies I will never purchase from BBB or Overstock again. There are too many other places to purchase that are more reputable than these two online stores.

I accidentally bought the wrong size barrel of a curling iron. I received it in the mail and noticed it was the wrong size. I went to go return it online, but could not find the return button. So I went to the listing of my item and there was no "nonreturnable." In fact, when I scrolled to the bottom it said "Returns Standard" and the drop down showed standard returns being 30 days. I called customer service and they said it was in the non return policy. The policy was nowhere clear on the product listing and it is NJ policy that return policies be listed CONSPICUOUSLY, meaning to be clearly visible-- which it was not. The return policy that stated the nonreturnable items is deep within the website and not clear at all. It is in fact, deceptive. This can in fact, be cause for legal action.

This business is a complete scam! I signed up for the $19.95 yearly deal only to find out that you are only permitted ONE return per month and it MUST be in the form of a STORE CREDIT! If I want the refund on my credit card, I would have to PAY for shipping! What a JOKE, SCAM and horrible way to conduct business! No wonder why there aren't any more brick and mortar stores! DO NOT DO ANY BUSINESS WITH BB&B! Horrible products as well and incredibly OVERPRICED!

The return policy is pay for the goods you purchased. Sent me the wrong size area rugs twice. You have to package the 8x10 area rug which is ridiculous. Customer service is outsourced out of USA and definite communication problem. Turns out to be a miserable experience. Go elsewhere and do yourself a favor.

I frequently shopped Bed Bath and Beyond (BBB) stores before the bankruptcy. Gave them a chance as an online retailer and the experience was unconscionable. We ordered a set of outdoor furniture. The quality was terrible, not as described and to booted not fit our space. Unlike shopping Amazon, there is a cost for all returns (we knew this). We went online to process the return to the $166 charge given by the website (furniture was just over $1200). We printed the shipping labels provided. Then UPS refused the shipment because BBB’s labels only reflected 12 pounds per box!

This is a scam, the pillows are miniature pillows, nothing like the pictures & they will charge you "$21.19 deducted from refund for shipping Label" to return a $37 item. Clearly a scam. I will never buy from them again .... No wonder they're going out of business, I hope they continue to go out of business.

I bought a desk chair and footrest, unknowingly from a "marketplace seller". I just thought I was purchasing through Bed Bath & Beyond, a known company. The photos did not depict the color and fabric as I thought, so I started the return process. Instead of generating me a return label, I received a message to contact the seller. The seller's phone number provided was not in service. After three emails, I still had no response from the seller. The seller's email was suspiciously an Outlook address, not a professional business address. After a week of back and forth phone calls, emails and explanations of my issue with Bed Bath and Beyond customer service, they kept reiterating that I needed to communicate with the seller directly.

You will make an expensive mistake. Financially and mentally. I paid $1209 for 2024 Christmas gift. A vanity w/ mirror & lights. Only the drawers showed up. And Bed Bath & Beyond supplier is the final boss. If it's a **-made product. China is the boss. In other words all photos and paragraph descriptions on items are false representation of the items you're paying for. They don't even offer options to buy a mirror & lights separately. This shows malice & intent. Knowing a photo has a mirror in every ad on BB&B website. But they have none in stock. And will not provide details on how to finish completing the items ordered from a description & multiple photos.

I ordered a loft bed for my daughter and have still not received it. It is a bed that is sold on many other sites, from Walmart to Amazon, but I chose to order from Bed Bath & Beyond because they said it would be delivered the day before we were moving into our new home. I’ve called the company several times and all they do is tell me that they are escalating it to their partner team and will update me in 2 business days, which never happens. I will never buy from them again, nor their parent company Overstock.com, because they couldn’t care less about timeliness or customer service. The absolute worst purchasing experience I have had in years with any retailer.

Don't buy from Bed Bath Beyond. They sell from other merchants and their products are wrongly quoted on Bed Bath Beyond to mislead customers and end up sending refurbished products. After calling customer supports, they will not do anything. Just away and save your money by not shopping from them else you end up having same frustration that I have.

Hate the new BBB, miss the old one. I liked the old one's website more. They had better sales. They sold Ugg and other brands and items I would often buy. Whoever took over the new BBB ruined it all for me.

Used to love to go there and even the first few online purchases were very good. That ended when they started to sell goods from other merchants. Purchased what clearly looked like glass containers and when they arrived, I saw they were plastic. Called to make a return-their garbage customer service is now overseas-so all they know is to say "how are you doing, I understand and stay safe"-what an insult. Could barely understand their terrible English. The final outcome was they wanted me to pay shipping of $85 to return a $81 item. Stay away at all costs.

I ordered MCombo Large Power Swivel Glider Rocker Recliner Chair with Massage and Heat, Faux Leather 7748 Option :- Grey. It was supposed be delivered before Christmas and as of 1/6/2025 I still haven't received it. I called many times. Every time it's a different answer and now the item is sold out or out of stock and they didn't want to give me another colored for the same price. I had to order it in another colored and pay more than the original price. I had pay for the first one I ordered and they charge my card but yet I didn't receive my item and I have to wait for a refund. Also I ask to speak to a supervisor and they said they don't have any supervisors. I will never order from Bed Bath and Beyond ever again. I will not recommend you guys either.

Please don't order from this company. I waited a month for my order. Finally got and they shipped me the wrong thing. They told me my item was no longer in stock but I couldn't get my money back until I send them the wrong item back. So I have to run around because they messed up and they won't even refund me my money.

I ordered a patio set from BBB.com and when it came in it looked nothing like what I ordered, and the description of the actual product didn't match either. Thinking I received the wrong order I submitted a return request through the website only to have Bed Bath and Beyond tell me they would have to contact the supplier as they only host the product on the website, and have absolutely nothing to do with the shipping, returning, or inspecting said product for accuracy. I wasn't aware of this as I only ordered through this company thinking they would be the same quality and ease as their old storefronts. I contacted the supplier (which was actually a distribution center for a Chinese manufacturer) and after 4 days of emails they assured me I got the correct product, but the description, and pictures they advertised were wrong and if I wanted a refund I would need to box everything back up and contact BBB to get my money back.

Horrible customer service!!!! I would of rated a 0...due to customer service and the JUNK furniture (gaming desk) I bought for a Christmas present. Desk was cheap and wouldn't go together, garbage!!! CHEAP!!! DO NOT BUY!!!

My mom bought towels for me on-line for Christmas. These towels, while described as “ultimate resort-style comfort” and “plush” are very thin and not worth the money. We never used the product or even took them out of the packaging. Bed Bath and Beyond’s on-line return policy (no other option) is that the customer must pay for return shipping. However, my biggest issue is that in order to return all the I MUST use 3 different return labels, one for each product. The items cost a total of $140. The return cost is nearly $70. This is a horrible policy for an online only store! I will never us or recommend Bed Bath & Beyond to anyone.

The return policy is a SCAM. They intentionally DELAY and play games hoping you'll go away. I've been trying to return a defective crappy mattress for 3 weeks and these scammers go around in circles and straight up lie over and over again. I've wasted hours calling to speak with their call centers in other countries. They apologize each time and assure me they are escalating the return to the correct team. They ask for photos then send a list of questions, none of which are relevant to my return - then after I respond to them all - they start all over! "We're sorry, your return was not properly escalated two weeks ago." It's beyond absurd.

If I could give a zero I would. The product was flimsy and did not match the photo but did say the colors in the description. I returned it but they charged me $30 for shipping. Customer service was awful and they do not stand behind my products. Absolutely never buy a gift for anyone from here because if they try to return it they will be charged and you will be humiliated.

I can’t even begin to explain how absolutely horrendous my experience with Bed Bath & Beyond has been since it changed ownership. It’s like the entire company has taken a nosedive into oblivion. The furniture is an absolute joke—cheap, flimsy, and falling apart the second you try to assemble it. I purchased an "oversized" piece, and it had defects straight out of the box. The wood is warped, screws don’t fit, and parts are missing. It’s as if they deliberately send out damaged goods, hoping you won’t notice until it’s too late.

I ordered a dish rack, and while it arrived quickly, I was disappointed for several reasons. As a longtime Amazon Prime customer, I’m used to their seamless return process. However, this experience was entirely different. First, the return wasn’t free, which I can accept, but $22 for a return fee is excessive. Then, they required me to provide an email for the return label, even though they already had my email from the account I created to make the purchase.

Purchased 3 prestige electric shaver as a gift on 11/12/2024 and need to return two brand new in a box and been calling them for last 3 weeks and every chat I am told, "We are working on it." This company needs a class action law suit.

I purchased two curtain rods for my home. This was the only place I could find ones similar to what I have. Unfortunately, they did not flow with the decor. I did a return. They charged me double the amount I paid to ship. BE AWARE!!! When you are sent the info from this business, make sure you read the email very carefully. I did my return in two days of receiving the label. If I would have waited a day or two longer, I would have been stuck with paying the original total price. So now, I’m out the original shipping cost and the return shipping cost. No wonder they have bad reviews.

Bed Bye and now left Behind! We saw a set of flatware that we thought looked beautiful, Wallace Lux, we bought 2 sets of 20 to have it for 8 and cost $181 something. On Bed Bath and Beyond the pictures looked nice and the set looked delicate, when it arrived it was the size of something you see in Texas restaurants, large. We started to proceed in returning and they wanted $40 for shipping back. No drop off locations since all stores are closed like Amazon. I called and we got a $15 discount so we still lost $25. We will NEVER buy from Bed Bath and Beyond again and telling everyone we know about having to return something that lacked descriptions, dimensions on website and was not what it looked like when if arrived.

I received the online ordered duvet cover shown in the pic on 9/24. Today 12/24, 3 months later, when I took it off to wash it for the first time, the zipper broke in half and fell off. The duvet was already out and I was re-zipping the cover in a normal fashion. I can no longer use the duvet cover. When I called Bed Bath and Beyond they told me sorry not sorry! They will not replace the cover! I spent well over a $100 on this cover! I will never purchase from bed bath and beyond!!! Their prices are way too high and the quality of their products are extremely poor!! No wonder they had to close all their stores! Their business is terrible!! Save your money! Do not shop at BB&B.

I ordered a Christmas Angel costing well over $75 and it has been four days and NO tracking has been provided. I called and opened a case, and still nobody has called me. I called back this morning to cancel the order because I am fed up with this company. So they tell me I have to wait another 4 days to hear of it will be cancelled. I asked to speak to a supervisor, they don't seem to have one according to the CSR. I got so mad I hung up! I do not recommend this company at all!!! The company wants me to upload an image to this review, what a JOKE!

I had ordered an expensive bed from Bed Bath and Beyond. I ordered on14th on November. I had been sleeping on a mattress waiting for my order to come in and I email them from time to time with promises of receiving my bed. After nearly 4 weeks passing I email again and then they tell me they don’t know what happened to tracking number then they send me a king of my order from a 3rd partyy furniture store and then telling me tracking was in question. Then I get an email of refund. No refund has been made yet and no bed! I’m furious! The link to this 3rd party shows my bed to be shipped and on its way so there’s so much concern and lack of communication with this company. No bed and no refund! Never again will I ever go thru bed Bath and beyond!

We had a voucher for $80 and when we went to shop, the store was being closed down and they would not honor it, nor would they allow it to be used for an online purchase. Bunch of crooks is all I have to say!

The inconsistency by BBB (actually Overstock) is a problem. The quality at times is great and they have some very well established brands, including now some Merch from the Container Store. That said, the better the brand the less the offer. Coupons are not valid and the return policy has to be the worst. The charge or fee is often more or at least half the value of the item. They discourage you to find another cheaper option by WARNING you it may affect your return. If you try to cancel they refuse and send you the product and if you RTS they will charge you the same fee. If you return, contact on phone customer service to negotiate. Do not accept a COUPON as a remand or discount. Go to UPS or FedEx and examine their Ground Rates that provide a tracking number but are by far better cost wise. I am done with BBB and I caution others to be very careful when purchasing an item.

I ordered a large TV stand from Bed Bath and Beyond. It arrived in two boxes a day apart. The first box was missing a part and I was unable to complete putting it together. The second box arrived and the stand was damaged. I have called numerous times and finally I was told that it a third party seller and they will do nothing. They will only forward my request to the third party but unfortunately they do not and will not respond by email or phone call. I am told that Bed Bath and Beyond is unable to do anything about the sellers and I am just stuck with what I have. I am writing this to hopefully help others avoid the pain I am experiencing.

I ordered a sofa from them back on December 1, 2024. During my order it showed that I would receive my Sofa on the 4th of December. When I did not see any tracking information or my product. I called customer service, she told me that it takes 3 business days before they ship items. On the app it kept saying processing. I called back on the 9th to see what was going on. The lady apologize and told me that my item was shipped and after 24 to 48 hours I will be able to see it on my app. Yesterday I called back and I was informed that they are out of stock and I need to cancel or wait till next month to see if they come back in stock. This is stupid because not only did they lie but not once did they email me letting me know that item was not in stock.

Don’t waste your money.. Return policy is bad.. They don’t care if the item was not good or any reason!! They will charge the customer almost %35 of purchase!! Please read the return policy before you decide to purchase anything!!! Amazon is your better option always!!

I purchased a medicine cabinet. It clearly listed the width as 45.9 inches on the order form, and the item description. The space I had on the wall is 47.5 inches. The unit they sent is 48.8 inches. So it didn't fit and when I called them to return it they tried to charge me $85 for shipping. The customer service is sourced to another country so those people could do nothing to help. I had to file a complaint with the credit card company to resolve issue. I'll never buy from Bed Bath and Beyond again.

They put the capital T in terrible. I ordered a couch at the beginning of November and it arrived with missing parts! The couch looks a complete mess! I reached out to get the missing parts and was offered a $100 discount to keep the couch as is by the warehouse! Which was a lot of audacity, I was able to speak to another representative that finally stated their policy was to ship a replacement. My replacement order was started on November 30th and I have yet to receive a replacement! This order was regenerated several times by incompetent reps who clearly do NOT communicate with the warehouse. I paid $1200+ for this couch and have received piss poor customer service.

I purchased a 1,300.00 Christmas tree. Horrible packaging: Boxes crushed, ripped and re-taped and unusable for repacking. No instructions. Bent branches. Tree sections not labeled or marked. Quality of product and lack of Customer Support did not meet my standards. I would like my money back, but that will never happen. BUYER BEWARE! I will never purchase anything from Bed Bath and Beyond again!

Worst experience buying from this store. I purchased something from this store. I got an email. They cancelled my order the next day when they already took the money from my account. Now waiting for refund. Why do they do that?

I purchase the set VEIKOUS 35 in. H Warm White LED Ball Pop Up Ornament Christmas Holiday Yard Decoration (3-Piece). The description on the website said they were made of metal wrapped with double mesh material. When I received the items they also had faux fur material on them which is not for outdoor use. When I tried to return them they wanted me to pay over $20 for return shipping even though the website description was not accurate. Customer service refused to acknowledge this and said I have to pay because I "changed my mind" about the item. They were misleading in their description and it couldn't be used outdoors. The customer service has gone downhill with this company. I have ordered from them many times before they merged with Overstock and never had this issue. They are not Customer friendly.

I bought a chair last December 2023, I had not noticed that I was automatically signed up as a member. This was a one time purchase. Today I got a charge on my Credit Card for 19 dollars, I called my Credit Card company as I suspected fraud, they told me that BBB charged a membership fee last year too. I went online with BBB and told them I never signed up for a membership program, and that I wanted to take my name off and get a credit for the charge today & last year. They said no, and that I couldn't cancel my membership. This is predatory, and should be a criminal offence. I am going to report them to the Better Business Bureau and our local attorney general consumers affairs division.

I purchased a rug from Bed Bath and Beyond. The rug looked great online.. however when I received it.. it looked worn and not as nice as the picture. I contacted them to return it and they made me pay $27 to ship it back to them because they say it was not damaged. I would not purchase from them again. Poor customer service. I had no control over the glamour shot of the rug and what you actually received. They refused to give me a prepaid label and I had to pay the cost to return it. This is bad business.

I recently purchased a TV stand online but decided to return it without even opening the box due to personal reasons. I paid $118 out of pocket for the return shipping. However, I was only refunded $36 instead of the full $194. After inquiring, I was told it was a technical issue, and they promised to refund the remaining amount. A week later, I saw that only the $36 was processed again. I contacted customer care, and now they are saying they will reach out to the warehouse, which could take 1 to 4 business days. What my expectation was as I drop off the item at UPS, I would receive my full refund. The UPS labels were provided by Bed Bath & Beyond, but I paid for the return shipping myself. There was no fault on my part. Now they are still "investigating." So think before you purchase. This is my experience.

Fyi: Whatever you do... Do not order online from Bed Bath and Beyond. To return something it cost the price of the item!!! So you're basically out of the item and your money!! Bed bath and beyond remaining online only is basically a scam when it comes to their return policy.... Be careful when shopping online y'all!

The Distressed Moss Green Glazed Textured Ceramic Table Lamp was advertised as $136.34 with a 20% coupon. I clicked the coupon and it stated the price would be in my cart. However, BB&B took 20% off the "original" price of $151.49 so that instead of a final price of $109.07, the price is $121.19. The thing is, I had been watching that lamp. It was never $151.49. The price was $134. So that is fraud. Shame on Bed Bath & Beyond. Even if I wanted the lamp, I won't buy it now. I'll go somewhere else that is truthful about the price from the start.

This company filed bankruptcy, taking customers hard earned money and tossing it away. All the outstanding gift cards they sold over many years pre-bankruptcy? No longer valid. Can you imagine the hundreds of thousands of dollars in unused gift cards that amounts to?! I personally have one for $250 - no longer valid, can’t be used.

Ordered a wall clock by statements2000, came defective. Requested a return shipping label, it’s been a week and a half, still forwarding me from a department to a department saying it’s being "escalated". What does that even mean… bunch of con artists working wasting your time and dragging time… disputes my transaction with my credit card company. STAY AWAY!!!

We are installing closets in our grandson’s new home as a housewarming gift. We purchased various things for three closets such as units with drawers, etc. We ordered from Wayfair and Amazon with the items coming in less than two weeks and there was nothing missing and items were in great condition. We ordered two big units from Bed Bath and Beyond. The large boxes looked as though they’d been dropped out of the airplane between China and the US. One came from FedEx and the other from UPS. Both drivers noted the damage. One said driver said it’s because the company uses too cheap of boxes. Anyway, upon opening, there was quite a bit of damage and several things missing. I immediately started a case number with them and it took quite a bit of time sending emails back and forth with pictures of everything including the unopened boxes.

I ordered this couch and never received it and they are refusing to give me money back or send me a replacement. They delivered it while I was at work, in the middle of the day in the middle of a walkway, not my front porch. No signature required and just left it there. By the time I got home it wasn’t there. I called immediately and they sent me on a wild goose chase with UPS and promised a refund after the investigation was complete. I called back after a 10!day investigation and they are now refusing to refund me or send me a replacement. Just like that I am out of $700 and can’t do anything about it. This place is the devil. Don’t waste your time or money.

I ordered 2 items from Bed, Bath & Beyond. 1) Called Customer Service today and received a person in South Africa. Asked for someone in US and person said can't transfer, just keep calling until someone in US answers. 2) Both items are on sale and I asked for sale price since one item was received 3 days ago, and the other was "delayed" which he didn't know why. He said they cannot give sale price unless it is $900. He said I can get $20 coupon. Have no idea what he was talking about.

I purchased a $30 rug from here. I changed my mind and returned it back. I was waiting for a refund. I contacted them and they said I would not be getting a refund since it was me that changed my mind. Had I known that they weren’t going to give me a refund I would have just kept it. What a joke this place is! So basically, they kept my money and the rug. No refunds. Please avoid this place! It’s a scam.

DO NOT order from this company. After my experience with them I have pretty much sworn off buying anything online. I purchased an item which cost somewhere in the neighborhood of $100. It was poorly made, and looked so chintzy, that I had to return it. Well, the cost to return ship, not to mention the hassle to navigate through this process, was unbelievable. The return shipping was about $15 for a package that might have weighed 8 oz.

Please know that if you do not like the item you order, they will designate it “buyer’s remorse” and charge you almost $24 to return the item. Had I known this, I would have never ordered from them. I never will again

I have purchased the hair straightener from Bed Bath and Beyond website. I received an order but I now want to return this item. I called them as return option wasn’t visible online. They told me flat out that this item falls under “personal care” category and can’t be returned. This is sneaky of them to tell me that because when you are going through the ordering online for the same item, it doesn’t mention anywhere that this item is non returnable. This guys are completely dishonest, out there fooling their own customers for short-term gains. I would recommend everyone to refrain from order anything from them.

I purchased a wall unit and paid for assembly through Angi. The first "pro" arrived and said he was only allowed two hours to complete the job. Two days later, another "pro" came out and said he was only allotted an hour and a half to complete the job. Clearly, it was an all-day job for a minimum of at least one person. He did not finish and came back the next day to pick up his tools and said he was only paid for an hour and a half after spending several hours trying to complete the job and said he would not finish it because he was only paid for the hour and a half and didn't trust he would get paid. So, I was left with a half-completed job and pieces strewn all over my office.

They went bankrupt and this is a cheap company. Lie, scammer! They are selling recliners as La-Z-Boy and they’re not. This is a crime. Don’t trust this company at all.!!! They are not BBB certified. Their real name is Overstock.

Trash company. Scheduled delivery 2 different times, which were cancelled by the shipping company DAY OF, only to find out that it was never in stock in the first place. When I called to complain and cancel, I was told that someone would have to call me back in 4-5 business days. I demanded to speak to someone immediately who could cancel my order and I was told there was no one to speak with.

If I could give a negative star I would make it -10. Ordered a table and the next day tried to cancel my order. Spoke to somebody in customer service who absolutely did nothing to help me… Now it’s gonna cost me $150 to return it. I will never ever order from these people again. They have the worst customer service. Save yourself some money. Don’t ever order from them.

One item was never received and a refund never issued. The other items, two sinks, were more than 30 days in return because my vanity had some huge delays in delivery and then the installer didn't get to it for a couple of weeks. When he finally did, the sinks didn't fit due to spacing of the drawers vs. the pluming. BBB refuses to take them back. Very wasteful and unsustainable. All they care about is selling you the item. Customer care just stopped responding to me. Not to mention that their prices are so inflated, it is laughable. Always search the items online and they will pop up on Amazon, Overstock, Wayfair and you name it, for sometimes half the price. I had a good experience once with them in returning an item they made a mistake in sending. After that it has been pulling teeth.

Stay away from Bed Bath and Beyond online. This store is a total scam. They advertise as if they are selling you the item, but when you want to return it, you find out they actually sold it to you from a 3rd party Marketplace. And conveniently for them, the 3rd party Marketplace has a different return policy than Bed Bath and Beyond. When I explained to them that this is false advertising, that I think I have 30 days to return an item, I find out the 3rd party Marketplace has a policy of 15 days to return an item. How are you supposed to know that? They don't care and will not honor the return. DO NOT BUY ANYTHING FROM BED BATH AND BEYOND! IT'S A TOTAL SCAM!

Infuriating. Banner ad at top of their website offered an extra, stackable 20% discount over and above their sale price, if you downloaded and ordered on their app. Stated terms were VERY clear. So I downloaded their app and the extra 20% discount over the sale price appeared in the app total. Super! But then, when I went to pay, the extra 20% disappeared. When I went to chat with customer care, the first guy said he understood, and would send me a coupon by email. He did, and the coupon didn't work. The second chat guy insisted that the extra 20% discount for Safavieh rugs could not be applied since they were "already discounted" - even though this directly contradicted the terms written clearly and succinctly on the banner ad on their page.

Stay away from Bed Bath & Beyond online website. They wanted to charge me over $40 to return a set of two pillow which cost $47.64. They only way to contact them is through a virtual assistant chat or text message virtual assistant chat. You are given an option to pay for shipping yourself, but they will not give you an address to ship to with a message to use only their shipping labels. Complete rip-off!

I ordered a $600 jute rug and was hoping to return it because the color was much lighter in person than it was on their website. They wanted $175 for the return fee. I will never purchase from them again.

The product was as thin as cheap toilet paper and didn't fit. When I returned it, expecting a refund minus shipping, I was told that it cost the full amount of $27.48 to ship this item back via UPS. This is simply not possible, as the item weighted less than 2 ounces and traveled 5 miles. This is a giant scam.

I ordered 4 blinds from Bed Bath and Beyond. When I received them the color was different than what was shown on website. I returned them via UPS. Bed Bath and Beyond charged me almost $70.00 dollars to return these items - almost half of what they would have cost if I had kept them. Absolutely disgusting and absurd!!! I called customer service and there was nothing they could do. I've been a loyal customer for over 30 years and will never ever order/buy from here again.

I ordered a console table three months ago. It’s now October and still Never received it, every time I called I was told a refund will be issued. Never got the refund. I will never purchase anything again. Horrible service. I been calling since August about the refund, still haven’t received it.

I want to thank the customer service. It was very effective, nice and polite. At first I was disappointed that I received a mattress with damaged surface (but it looks like it’s manufacturer’s fault, not BB & beyond, the packaging was fine), but I received a full refund. I was asked if I wanted a replacement or a refund, I chose a refund. The guy on the phone was very nice and my emails were answered promptly. I see that the company is now trying to work on its reputation and I like it.

I wish I never purchased from this business. The item was not delivered, customer service does not have tracking number, they kept me 40 minutes on the phone and at the end, I was told they can not help me with the issue. Avoid this business.

Purchased two items, the first one arrived (a small rug) was not the color shown in the photo. I went to return it and they wanted me to pay $19.00 for a shipping label on a $20 item. My only other option is to find another way to ship it back. Obviously, I do not want the second half of this order - a couch cover. By now, wanted to cancel it...they say it is en route and I could not cancel. It's been "en route" for five days and not expected here for another three. Once it gets here I will likely need to return it as well, so I wait. The bottom line is this, the scam is in the shipping label. If you need to return something (and with online shopping, it happens) be ready to pay THEM for the return. Double the cost of the item. $19.00 to ship back a $20 item is absurd.

I bought a $ 200 lamp and added insurance, noting that on the BBB order, the insurance contact 24/7 availability. The lamp shipped broken. I called to file an insurance claim and 2 separate BBB agents noted that the insurance offices were CLOSED on weekends. The wording of the insurance contract was clear, in writing, and I have the record. Dealing with the insurance company on their LIMITED Fraudulent HOURS, was a nightmare. The dispute took over 3 actual hours of discussions, on at least 5 separate days, over 3 WEEKS, and still did not generate a real insurance payment that I could make work. On the last call, and after 50 minutes, and 5:00 PM rolled around, the insurance agent said she would look into why their payment card was not working, THE NEXT DAY!!!! This is clear legal fraud. A class action suit is in order. BBB would do NOTHING to help resolve. BBB and its insurance SCAM should NEVER be trusted.

DO NOT EVER BUY FROM HERE! They were “acquired” by Overstock over a year ago, and now any gift cards you had prior to that have no value. THEY STOLE MONEY FROM CUSTOMERS and will do absolutely nothing to make it right. Shop literally anywhere else.

Item not as ordered and poor quality, 8-inch futon less than 6 in thick. Poor Customer service, Bed, Bath & Beyond sent request for response from a no-reply email address, unable to reach their customer service. Returned item according to their RMA instructions, now they seem to be unable to find it. They are now owned by Overstock.com and not the same company...

Everybody that's complaining about this company needs to document this by reporting them to the feds and Department of Justice and Federal Trade Commission. When companies like this are involve in fraud and schemes it has to be documented and reported. This is why they keep getting away with deceptive business practices. They are very unethical and rude, even hang up in your face when you call and are upset about your merchandise. I called and sound like a bunch of young kids were laughing and yelling in the background, couldn't even hear the call. They seem to be very immature. The management is also trashy. A investigation needs to launch into their deceptive and bad business practices and shut them down, it's a shame to run such trashy business.

I ordered two items. I got notification tbh email that one item shipped and delivered to my door. I got that item. Then I called because I never received an email saying that the other half shipped. When I talked to them they told me it was delivered. And sent me picture proof of it being left in the mail room. Well the item is gone. No telling how long it been down there. I called to see how can I get this resolved, mind you I also paid extra for the package protection insurance. I was told they can’t do anything because the item was delivered. So now I’m out of money and an item. I’m sick of this. I always go through this with them. I will NEVER IN MY ENTIRE LIFE order from them again. I won’t even purchase in store. They already out here closing down stores and now I feel like we the consumers are getting robbed by them.

Ordered a bathroom vanity. It was large and heavy. They shipped it via Ceva Logistics. There's no phone on their website and no way to contact them. They never notified me they were coming, showed up at 7:30 pm at night. Driver came to house and said he doesn't do these types of deliveries because he needed to drop it straight off. FYI: Houses don't have loading docks. What do they expect? He also said he needed another person. Why did you drive two hours to tell me this? This company and their delivery service is a joke.

I ordered a set of bar stools. After checking tracking info, I discovered it was stuck in transit. I notified BB&B and they couldn’t find tracking info either so they generated another order. I received my chairs and then got an alert that UPS delivered another set (the ones they couldn’t find originally). The order was not canceled like I was told and now they’re telling me that UPS would come back to get the pkg but we’ll be out of town for a couple of days. The operator said if we miss 3 attempts of delivery we will be responsible for returning the package ourselves and incur the charges.

I ordered two accent tables. Bed Bath & Beyond has the worst fulfillment I have ever seen. I received the first table. When I opened the box, the table was packed with a single layer of styrofoam on the bottom of the box and the tabletop was wrapped with a single strip of paper. It bounced around in shipment and the table top was broken. When I contacted them to return it, customer service wanted pictures of the item and the box. It was obvious they wanted to blame UPS. I just received the second accent table and it was packaged in exactly the same manner. The table was dirty and very scratched up. Their poor shipment practices are obviously systematic. Last time I ever do business with this company.

I ordered 4 bed pillows from BB&B. The cost was $30/pillow. When the package arrived it had an eBay invoice inside. I checked eBay and the exact pillows I ordered were half price compared to what BB&B charged. It’s obvious they simply drop shipped through an eBay seller. I returned the pillows and insisted they waive the $22 return fee. I’m done with BB&B.

This awful business will not deliver the item but will keep your money. Bed Bath & Beyond charges $13 to return one (small) item and keep the merchandise and your money when they receive it. You have to ASK for your money. Bad business practices are why all the stores are closed, and items are sold online. DO NOT PATRONIZE THIS BUSINESS.

Wish I would have read the other negative reviews before purchasing from this pathetic excuse for a company. Mind you, back in the day, when BBB had brick-and-mortar retail stores galore, this was a fantastic company. But now that they are (mostly) online, they are terrible--in both the quality of products and the customer service. I ordered more than $120 worth of product (a bedspread, and a higher-end down mattress topper). The mattress topper was SUPPOSED to be queen-sized, but when I put it on my queen-sized mattress, it was about 2" too short and 2" too narrow.

I went online because I was looking for a hallway runner. I saw a beautiful runner that would be great for my hallway. So I purchased it; a few days later I received the tracking information and it was delivered to Alexandria Virginia. I live in Chesapeake so I called your company and the young lady said that I would have to five days to reorder and they had to do an investigation. So I reordered and I received my tracking information and this time it went to Spotsavanne, Virginia. So I called back and the young man I spoke with said they would get this matter straight and reorder a third time this time the order went to someone in Louisiana. I requested my money back. I talked to two women and they couldn’t find out what the problem was and I was offered a in-house credit but I declined that because that item might end up in California. Your company needs to fix this problem because I know I can’t be the only one that went through this problem.

DO NOT BUY FROM BED BATH AND BEYOND. I purchased an item from Bed Bath and Beyond, it was a third party through them. The item was backordered so I asked the cancel the order. The third party said no problem to the cancellation and refunded my money back to Bed Bath and Beyond. Now Bed Bath and Beyond will not refund my money. Be wary if you buy from them!

I ordered a diamond shaped colorful rug and instead I received one which was mostly gray and white. They promised the correct rug after I returned the one they sent me. Because these rugs are packaged in plastic and was hard to remove I had to pay more than $31 for repackaging so that UPS could send the rug back. I was promised the colorful rug and all the photos they sent me had the colorful one. Even the email upon delivery included a photo of the colorful rug. Unfortunately once again the rug I was sent was black and white. When I called the company they indicated that they would contact the warehouse to see if the correct rug were available. If there were any doubt why not tell me so from the outset? Why send me several photos of a colorful rug if that rug never existed in the first place.?

I made a purchase for curtains and they are the wrong size. I haven’t even opened the package. I received an e mail requesting a photo of the product. I smell something really fishy and will never use this business again.

Fraudulent company. They send you the wrong merchandise and refuse to allow you to return it. They don't take responsibility for their actions. Do not purchase anything from them. They also advertise something different and when the item arrives it is different than what was specified on website. This company is fraudulent and their customer service is horrible.

The return policy at Bed Bath and Beyond is horrible. They are charging per item to return, despite being from the same order. The charge is $16 per label. Some of these item only cost $30. They do not make this clear in their return policy, they are taking advantage of the buyer and if this continues I suspect they will not be in business much longer.

Bed Bath and Beyond online has poor quality furniture. There are hidden fees for returns of oversized items. I had to pay $400 to return items that I was extremely dissatisfied with. It was almost half the cost of the furniture. My first experience being charged such an exorbitant amount of money for returns. I will never make another purchase again for anything from BBB.