Bed Bath & Beyond Reviews

I ordered an outdoor water feature, it was scheduled to arrive on a certain date and then was delayed by a few days. When we received it and took it out of the box, there was a lot of damage. Scratches and dings all over it, making it look like it came used from a yard sale. I used the chat on the site and basically, my only option was to take it apart and box it all up and send it back for a refund or replacement. I advised that we had already put it together and it seemed to be working but it just looks ugly with all of the dings, and that for $150 plus dollars, they should just give me a 15% refund. They refused and said my only option is to take it apart, box it up and send it back. Since we live 30 miles outside of town in the country, nowhere near a UPS store, I just said to forget it and I won't buy from there anymore. Really disappointing!

Absolute garbage dump of products. Their quality of the same exact item I have already purchase is in the trash. No wonder these thieves went bankrupt. DON'T buy anything from them. LET them finish going all the way out of business. So damn angry right now.

I ordered a bedspread from Bed Bath and Beyond in 2017. I love the bedspread and needed to replace it. So I ordered a new one online. It was supposed to be for a queen size bed. The bedspread was fine but the bed skirt was too big. The decorative pillows that come with it are flat like a pancake not pillows like my first order and certainly not like the pillows in the picture. I called and let them know. I decided to keep the set replace the pancake pillows with the pillows I have and adjust the bed skirt. He said he would refund me 8.00 instead he charged my card twice. The bank declined the charge and flagged the charge as fraud and cancelled my card. Customer service at bed bath and beyond is terrible. I called to complain, they said the manager would get back to me in 24 hours. Unbelievable.

I ordered items from this place online and a comforter set cost me $89 and the sheet set with $42 and I got them delivered and look at the items and it wasn’t what I suspected. The color was off and I wanted to return those items and I did and the customer service told me that they have to keep partial of my refund on each item because they wasn’t happy with the quality Which is crazy. Some of them was very rude and disrespectful.

I am very disappointed and feel like it's a bait and switch situation. I used to love the store Bed Bath and Beyond and was happy to hear they were on-line. Unfortunately it's NOT the same and I will never again go to this site. I ordered cloth napkins and they just aren't the right color so I attempted to return. I received a note saying I'd be contacted by the seller... What?? So apparently even though they were on the Bed Bath and Beyond site it's an outside seller. This complicates a return AND means that I have to pay for the shipping back to their store. Beware if you're buying from this site!! Check the return policy before purchasing. I would have been better off using Amazon...

Ordered a comforter, had to return because I needed different color. They seriously wanted to charge me over twenty dollars to return the comforter. I will never order from them again. I kept the comforter in the wrong color and was happy to never shop with them ever again. What a rip-off they were trying to pull. And reading other reviews, it's a common practice to charge a ridiculous amount to return an item. Customer gone!

Deceitful business practice with the Bed Bath and Beyond Plus membership. They enrolled me, when I bought a rolling rack, without my knowledge and put me on autorenewal. I received no notice about the renewal and they charged me for a second year. As soon as I received the notification, I had to call several times and their policy is too bad for me and no refund. I won't be ordering anything online from them anymore.

Do not buy rugs, especially bathroom rugs from Bed Bath and Beyond because if you experience any problems other than it was their error, it came damaged you pay for the return. It is a hefty return cost of $29.95 which they will deduct from the order. There is no compromise with them. I will never purchase another item from them and will deactivate my account instantly.

We bought a shower Stainless Steel Corner Organizer. For $130 dollars what we got was a Steel corner organizer in an Amazon box. It wasn’t even the same, The same one sell on Amazon for $70 with free shipping and return! We were charged shipping to send it back. If this is how they operate, won’t be buying from them again!

If I could rate them zero I would. Item was deliver destroyed. Parts of the product were sticking out of the box scuffed, scratched and damaged. It looks like someone drug it behind the truck to get it here. Getting this item picked up and getting refunded for it has been an even worse process. BBB has no problem charging immediately but when it comes to getting your money back, good luck. I have called in 3 different times and gotten 3 different answers. I received an email from them with details surrounding my refund and apparently that was all inaccurate and not what they were actually doing. No one is willing to do anything to fix this or to expedite the process after THEIR ERROR.

If I could give zero I would!! I ordered a contour bathroom rug from BBB and had to return because it did not fit the contour of the toilet and was also very poorly made. I paid $20 for the rug and my refund was .28 cents. So basically I paid for a rug, returned and didn’t get a refund because they charged $20 for shipping via UPS. WILL NEVER ORDER FROM BBB ONLINE AGAIN!!!

Purchased comforter and curtains. Comforter came from BB and Beyond and Curtains came from a store in NY. Returned both. Cost to return via their UPS Label $55.00. Quite a bit to return. Dropped off at UPS store with receipt. Good thing. One credit came through, other credit for Curtains from Store in NY never came through. Had to send them proof of return and receipt 3 times before credit applied. Purchased $180 and received credit of $130. Could have easily bought same thing from Amazon with free returns. Live and Learn.

I ordered a rug that was very poorly packaged with damaged box. Rug was shipped folded up in a box instead of on a roll so there are creases all over and it will not lie flat. It is very thin with cheap pile and edges are wavy and will not lie flat. Pretty design but horrible quality. To top it all off it is outgassing a very toxic, chemical smell that is intolerable. To add insult to injury, Bed Bath and Beyond is charging me nearly half of what I paid for the rug to ship this poor quality rug back to them to make a return.

I ordered a mirror and it was shattered. I notified them the same day. I have been going round and round with the customer service department to get a refund with no success. Out $687. Not very happy. I notified my credit card company and BBB.

The absolute worst customer service I've ever received, they give you the run around, make promises to call you back to take care of your "problem" they never do, then you sit on hold for hours again. You email them, they all respond with the same question and never actually answer your questions, they won't send you return labels to send your product back when it doesn't actually work out.

Ordered a sofa. Took our money. FTC violation. Never shipped. Made multiple inquiries. Empty promises to run to ground. Allegedly in stock 400 miles away but no answers. Stay away from BBB aka Overstock

We ordered a bed and after box was delivered we opened it to find that it was a metal cabinet not the bed that we had ordered. Called customer service at Bed Bath & Beyond and they only could say "sorry". They opened a case and told me to call a third party. So finally did get thru to the third party the following day. They sent a FedEx label and they won't ship the bed until FedEx scans the label. The worst of it is hours of inconvenience and our time with no compensation, we are still without the bed and BB&B has our money. We will never ever order from them again. We were loyal customers when they had stores.

Please consider buying elsewhere. They have a scam going. Placed an order and then realized it was the wrong item so I tried to cancel the order. They were conveniently closed so I messaged them but that just it you in a loop. They said I had to of cancelled within an hour. I then filled out an email and requested to cancel. I’m then called this morning and they said they would “try” and cancel it but won’t know for two days. Hours later I get the notice they already shipped. I then started the return only to find out shipping costs are 52.00 on a 97.00 product. They said you can’t ship it back yourself. Basically they knew I wanted to cancel and they made sure they shopped before the two days were up. I ordered so much from them but will no longer. It’s be vibe a fly by night company.

Ordered a desk. Their shipping department sent it to the wrong address. Then UPS hung on to it for days. I asked BBB to cancel the order. They refused. They have horrible customer service. It is no wonder they went bankrupt. Never order from them again.

I ordered a desk from Bed Bath and Beyond on January 26, and it didn’t arrive until February 18—almost a month later! When it finally showed up, it had a huge crack and was missing assembly holes. Unacceptable. I immediately reached out to customer service for a replacement part, but after wasting another week waiting for a response, their brilliant solution was to ship the entire thing back for a refund or replacement. Are you kidding me?! This is a 52-inch-wide table—how exactly am I supposed to ship it back when I don’t even have a trunk? Terrible product. Even worse customer service. And to top it off, I left a one-star review on their website, and they REFUSED to publish it. LOL. Great job keeping your little illusion of quality intact. Never buying from this joke of a company again. Buyers, consider yourselves warned.

Purchased two sets of sheets in the same order. The quality was beyond poor. One set was delayed. In order to return, I would have to send back in two separate packages. I was told I would receive two prepaid labels. Then I received an email that $44 would be deducted from my return. Shame on them. Selling poor-quality items and then charging ridiculous prices for returns even though they were sending prepaid labels.

I purchased a toilet and paid extra for insurance to ensure I received a quality product. However, the toilet arrived defective. I contacted the company, and they initially agreed to process a replacement. After a week without a response, I called again, and they stated they would try again. Later, they offered me $27 or $70.69 for the damaged part, but I informed them that the part costs $150 on both Amazon and their own website. I did not accept their offer. Now, their inventory is at zero, and they are still only offering $27 for a part that costs $150. I did not agree to keep a damaged product or go through the hassle of removing and returning the main assembly when they failed to provide me with a functional toilet. I am requesting a fair refund of $150 so I can purchase the part when it becomes available. I understand why they went bankrupt.

I had already canceled the subscription with Bed, Bath & Beyond last year. If there's a "glitch" in their system and if the reason why the customer service rep couldn't email me a confirmation of my cancellation is due to their process but assured me it was done, then it should not be put on the buyer. Bed, Bath & Beyond's response that multiple notifications were sent prior to the renewal is incorrect. I went into my Yahoo account and searched all of the emails from Bed, Bath & Beyond and did not receive any notifications except for the only one sent to me on Monday 2/3/25 with the subject: Thank You for Your Bed Bath & Beyond Order (**)! I do have a job and worked on Monday 2/3 and was not off work until Wednesday 2/5, which was when I was able to call Bed, Bath & Beyond's customer service number.

I used to be a very happy customer of this business when they had a store in Tucson, AZ. I bought something online for the first time on February 7. I'm extremely dissatisfied with their shipping times. They keep changing the delivery date over and over, today they said it will arrive on February 24th! I mean come on! They need to be truthful and let customers know how slow their shipping process is before one makes a purchase.

I purchased several items from them for my house that is in reconstruction. I had to return one of the items- purchased on January 6 ONLINE, which it was delivered on January 16. Because I contacted them for the return a day AFTER the 30 days on 2.17.25, they said the product was outside of the return window. Also, if it would be within the return window, you are responsible for the shipping of the item. This is indeed BEYOND unreasonable. They asked me to wait 1 to 2 days to answer my questions! I made a little research and Amazon had the same item almost half the price I paid for it! Lesson learned.

Bed Bath & Beyond "declines" negative furniture reviews. I bought a bed from Bed Bath and Beyond for 2K and it is shown and states black. However the bed is actually chocolate. Here is the problem. I wrote a 1 star review for the item and the review was "declined" by Bed Bath & Beyond. They won't put a negative review on the website and I presume it is because they want people to buy this heavy furniture that cannot be returned. I tried to warn the public, but Bed Bath and Beyond will not allow the negative review. View the pictures I uploaded. Notice "Declined" in the bottom right of the photo.

I received a gift card a while back. According to info listed on the card, and on the website, these cards do not expire. I experienced some issues attempting to verify the balance, as well as trying to place an order online. I kept receiving an error message stating the card info couldn't be found. Upon contacting customer service, I was informed that with the Overstock/BBB merger, all gift cards surrounding that particular date would not be honored. Highly disappointed in this company for not honoring something found in writing on their product, as well as their website.

Do not purchase from BB&B. I purchased a dresser from them and paid extra for the assembly. They contract the assembly to Angie’s. The guy who came to assemble the unit broke pieces of the frame. I reached out to BB&B, they initially told me they would send replacement part or replace the dresser if they can’t send the parts. 3 weeks later I reached out to them again because no one followed up with me. They said the parts will be shipped out in 2 days. A few hours later, they sent an email saying they will not be sending the parts or a new unit. I need to contact Angie’s for a refund because they broke it. I have never experienced such poor customer service and now I understand why their business isn’t doing well.

Whitney Antique Linen Weathered Grey Display Cabinet Full Star. Damaged. I got this in December of last year, 2024. It's absolutely beautiful but it came to me damaged. I was not home when it was delivered but a family member said that the delivery people were talking about damage to one of the legs. A few days later I got a call from someone inquiring about the delivery and I told her that the furniture was here and there was some question about a damaged leg. I told her that I didn't see any damage but I was told someone would be in touch with me and would come out and take a look at it. I have not been contacted since.

I paid almost $300 for a bed frame for my daughter for Christmas. Long story short, it wouldn’t fit in her room after she acquired some other furniture for Christmas. I never even opened the two boxes. They were returned, unopened, immediately. I got of $21 refunded to me. I went back and forth with them for months trying to get my money back. I’ve received 3 different excuses, none of which make sense. They’re claiming they didn’t get the whole product back, even though both tracking numbers show delivered. I see why they went bankrupt. They’re thieves. I paid them $250 to waste my time.

PLEASE be absolutely sure you want to place your order. I cancelled shortly after I ordered and was told it would be reviewed. They shipped it anyway and now I'm responsible for the return fee. It was initially 41.22 but got it down to 30.92. I had already gotten it from Amazon which of course offered free returns. Buyer beware!!!

I bought three items. One was advertised as fabric and wood, but they sent something made of plastic and paper and of terrible finishing. The second item was specified to be grey, but they sent a blue item with damaged fabric and wood with chips and scratches that appears to be old and used. When asked to rectify the situation, they said I could wait till they send a replacement in four months or take a $35 discount on the $238 item for something that arrived old, used, damaged, and the wrong color instead of new, undamaged, and the right color. Attaching pictures of how bad the item is. The third item came with marks and scratches, and when I asked for a replacement, they said they'd get back to me in 2 business days. I reached back to them after 6 days when they still hadn't gotten back to me and they offered me a 25% discount.

I purchased some high-end towels for our master bathroom from Bed, Bath and Beyond. The day before they were delivered, I noticed that they went on sale on the website, so I called customer service to ask for a price adjustment. I was told that the towels went on sale after I purchased them so they cannot adjust my purchase price. I asked to stop the shipment or process a return, and they wanted to charge me $20.66 to process the return. Because of their return policies I will never purchase from BBB or Overstock again. There are too many other places to purchase that are more reputable than these two online stores.

I accidentally bought the wrong size barrel of a curling iron. I received it in the mail and noticed it was the wrong size. I went to go return it online, but could not find the return button. So I went to the listing of my item and there was no "nonreturnable." In fact, when I scrolled to the bottom it said "Returns Standard" and the drop down showed standard returns being 30 days. I called customer service and they said it was in the non return policy. The policy was nowhere clear on the product listing and it is NJ policy that return policies be listed CONSPICUOUSLY, meaning to be clearly visible-- which it was not. The return policy that stated the nonreturnable items is deep within the website and not clear at all. It is in fact, deceptive. This can in fact, be cause for legal action.

This business is a complete scam! I signed up for the $19.95 yearly deal only to find out that you are only permitted ONE return per month and it MUST be in the form of a STORE CREDIT! If I want the refund on my credit card, I would have to PAY for shipping! What a JOKE, SCAM and horrible way to conduct business! No wonder why there aren't any more brick and mortar stores! DO NOT DO ANY BUSINESS WITH BB&B! Horrible products as well and incredibly OVERPRICED!

The return policy is pay for the goods you purchased. Sent me the wrong size area rugs twice. You have to package the 8x10 area rug which is ridiculous. Customer service is outsourced out of USA and definite communication problem. Turns out to be a miserable experience. Go elsewhere and do yourself a favor.

I frequently shopped Bed Bath and Beyond (BBB) stores before the bankruptcy. Gave them a chance as an online retailer and the experience was unconscionable. We ordered a set of outdoor furniture. The quality was terrible, not as described and to booted not fit our space. Unlike shopping Amazon, there is a cost for all returns (we knew this). We went online to process the return to the $166 charge given by the website (furniture was just over $1200). We printed the shipping labels provided. Then UPS refused the shipment because BBB’s labels only reflected 12 pounds per box!

This is a scam, the pillows are miniature pillows, nothing like the pictures & they will charge you "$21.19 deducted from refund for shipping Label" to return a $37 item. Clearly a scam. I will never buy from them again .... No wonder they're going out of business, I hope they continue to go out of business.

I bought a desk chair and footrest, unknowingly from a "marketplace seller". I just thought I was purchasing through Bed Bath & Beyond, a known company. The photos did not depict the color and fabric as I thought, so I started the return process. Instead of generating me a return label, I received a message to contact the seller. The seller's phone number provided was not in service. After three emails, I still had no response from the seller. The seller's email was suspiciously an Outlook address, not a professional business address. After a week of back and forth phone calls, emails and explanations of my issue with Bed Bath and Beyond customer service, they kept reiterating that I needed to communicate with the seller directly.

You will make an expensive mistake. Financially and mentally. I paid $1209 for 2024 Christmas gift. A vanity w/ mirror & lights. Only the drawers showed up. And Bed Bath & Beyond supplier is the final boss. If it's a **-made product. China is the boss. In other words all photos and paragraph descriptions on items are false representation of the items you're paying for. They don't even offer options to buy a mirror & lights separately. This shows malice & intent. Knowing a photo has a mirror in every ad on BB&B website. But they have none in stock. And will not provide details on how to finish completing the items ordered from a description & multiple photos.

I ordered a loft bed for my daughter and have still not received it. It is a bed that is sold on many other sites, from Walmart to Amazon, but I chose to order from Bed Bath & Beyond because they said it would be delivered the day before we were moving into our new home. I’ve called the company several times and all they do is tell me that they are escalating it to their partner team and will update me in 2 business days, which never happens. I will never buy from them again, nor their parent company Overstock.com, because they couldn’t care less about timeliness or customer service. The absolute worst purchasing experience I have had in years with any retailer.

Don't buy from Bed Bath Beyond. They sell from other merchants and their products are wrongly quoted on Bed Bath Beyond to mislead customers and end up sending refurbished products. After calling customer supports, they will not do anything. Just away and save your money by not shopping from them else you end up having same frustration that I have.

Hate the new BBB, miss the old one. I liked the old one's website more. They had better sales. They sold Ugg and other brands and items I would often buy. Whoever took over the new BBB ruined it all for me.

Used to love to go there and even the first few online purchases were very good. That ended when they started to sell goods from other merchants. Purchased what clearly looked like glass containers and when they arrived, I saw they were plastic. Called to make a return-their garbage customer service is now overseas-so all they know is to say "how are you doing, I understand and stay safe"-what an insult. Could barely understand their terrible English. The final outcome was they wanted me to pay shipping of $85 to return a $81 item. Stay away at all costs.

I ordered MCombo Large Power Swivel Glider Rocker Recliner Chair with Massage and Heat, Faux Leather 7748 Option :- Grey. It was supposed be delivered before Christmas and as of 1/6/2025 I still haven't received it. I called many times. Every time it's a different answer and now the item is sold out or out of stock and they didn't want to give me another colored for the same price. I had to order it in another colored and pay more than the original price. I had pay for the first one I ordered and they charge my card but yet I didn't receive my item and I have to wait for a refund. Also I ask to speak to a supervisor and they said they don't have any supervisors. I will never order from Bed Bath and Beyond ever again. I will not recommend you guys either.

Please don't order from this company. I waited a month for my order. Finally got and they shipped me the wrong thing. They told me my item was no longer in stock but I couldn't get my money back until I send them the wrong item back. So I have to run around because they messed up and they won't even refund me my money.

I ordered a patio set from BBB.com and when it came in it looked nothing like what I ordered, and the description of the actual product didn't match either. Thinking I received the wrong order I submitted a return request through the website only to have Bed Bath and Beyond tell me they would have to contact the supplier as they only host the product on the website, and have absolutely nothing to do with the shipping, returning, or inspecting said product for accuracy. I wasn't aware of this as I only ordered through this company thinking they would be the same quality and ease as their old storefronts. I contacted the supplier (which was actually a distribution center for a Chinese manufacturer) and after 4 days of emails they assured me I got the correct product, but the description, and pictures they advertised were wrong and if I wanted a refund I would need to box everything back up and contact BBB to get my money back.

Horrible customer service!!!! I would of rated a 0...due to customer service and the JUNK furniture (gaming desk) I bought for a Christmas present. Desk was cheap and wouldn't go together, garbage!!! CHEAP!!! DO NOT BUY!!!

My mom bought towels for me on-line for Christmas. These towels, while described as “ultimate resort-style comfort” and “plush” are very thin and not worth the money. We never used the product or even took them out of the packaging. Bed Bath and Beyond’s on-line return policy (no other option) is that the customer must pay for return shipping. However, my biggest issue is that in order to return all the I MUST use 3 different return labels, one for each product. The items cost a total of $140. The return cost is nearly $70. This is a horrible policy for an online only store! I will never us or recommend Bed Bath & Beyond to anyone.

The return policy is a SCAM. They intentionally DELAY and play games hoping you'll go away. I've been trying to return a defective crappy mattress for 3 weeks and these scammers go around in circles and straight up lie over and over again. I've wasted hours calling to speak with their call centers in other countries. They apologize each time and assure me they are escalating the return to the correct team. They ask for photos then send a list of questions, none of which are relevant to my return - then after I respond to them all - they start all over! "We're sorry, your return was not properly escalated two weeks ago." It's beyond absurd.

If I could give a zero I would. The product was flimsy and did not match the photo but did say the colors in the description. I returned it but they charged me $30 for shipping. Customer service was awful and they do not stand behind my products. Absolutely never buy a gift for anyone from here because if they try to return it they will be charged and you will be humiliated.

I can’t even begin to explain how absolutely horrendous my experience with Bed Bath & Beyond has been since it changed ownership. It’s like the entire company has taken a nosedive into oblivion. The furniture is an absolute joke—cheap, flimsy, and falling apart the second you try to assemble it. I purchased an "oversized" piece, and it had defects straight out of the box. The wood is warped, screws don’t fit, and parts are missing. It’s as if they deliberately send out damaged goods, hoping you won’t notice until it’s too late.

I ordered a dish rack, and while it arrived quickly, I was disappointed for several reasons. As a longtime Amazon Prime customer, I’m used to their seamless return process. However, this experience was entirely different. First, the return wasn’t free, which I can accept, but $22 for a return fee is excessive. Then, they required me to provide an email for the return label, even though they already had my email from the account I created to make the purchase.

Purchased 3 prestige electric shaver as a gift on 11/12/2024 and need to return two brand new in a box and been calling them for last 3 weeks and every chat I am told, "We are working on it." This company needs a class action law suit.

I purchased two curtain rods for my home. This was the only place I could find ones similar to what I have. Unfortunately, they did not flow with the decor. I did a return. They charged me double the amount I paid to ship. BE AWARE!!! When you are sent the info from this business, make sure you read the email very carefully. I did my return in two days of receiving the label. If I would have waited a day or two longer, I would have been stuck with paying the original total price. So now, I’m out the original shipping cost and the return shipping cost. No wonder they have bad reviews.

Bed Bye and now left Behind! We saw a set of flatware that we thought looked beautiful, Wallace Lux, we bought 2 sets of 20 to have it for 8 and cost $181 something. On Bed Bath and Beyond the pictures looked nice and the set looked delicate, when it arrived it was the size of something you see in Texas restaurants, large. We started to proceed in returning and they wanted $40 for shipping back. No drop off locations since all stores are closed like Amazon. I called and we got a $15 discount so we still lost $25. We will NEVER buy from Bed Bath and Beyond again and telling everyone we know about having to return something that lacked descriptions, dimensions on website and was not what it looked like when if arrived.

I received the online ordered duvet cover shown in the pic on 9/24. Today 12/24, 3 months later, when I took it off to wash it for the first time, the zipper broke in half and fell off. The duvet was already out and I was re-zipping the cover in a normal fashion. I can no longer use the duvet cover. When I called Bed Bath and Beyond they told me sorry not sorry! They will not replace the cover! I spent well over a $100 on this cover! I will never purchase from bed bath and beyond!!! Their prices are way too high and the quality of their products are extremely poor!! No wonder they had to close all their stores! Their business is terrible!! Save your money! Do not shop at BB&B.

I ordered a Christmas Angel costing well over $75 and it has been four days and NO tracking has been provided. I called and opened a case, and still nobody has called me. I called back this morning to cancel the order because I am fed up with this company. So they tell me I have to wait another 4 days to hear of it will be cancelled. I asked to speak to a supervisor, they don't seem to have one according to the CSR. I got so mad I hung up! I do not recommend this company at all!!! The company wants me to upload an image to this review, what a JOKE!

I had ordered an expensive bed from Bed Bath and Beyond. I ordered on14th on November. I had been sleeping on a mattress waiting for my order to come in and I email them from time to time with promises of receiving my bed. After nearly 4 weeks passing I email again and then they tell me they don’t know what happened to tracking number then they send me a king of my order from a 3rd partyy furniture store and then telling me tracking was in question. Then I get an email of refund. No refund has been made yet and no bed! I’m furious! The link to this 3rd party shows my bed to be shipped and on its way so there’s so much concern and lack of communication with this company. No bed and no refund! Never again will I ever go thru bed Bath and beyond!

We had a voucher for $80 and when we went to shop, the store was being closed down and they would not honor it, nor would they allow it to be used for an online purchase. Bunch of crooks is all I have to say!

The inconsistency by BBB (actually Overstock) is a problem. The quality at times is great and they have some very well established brands, including now some Merch from the Container Store. That said, the better the brand the less the offer. Coupons are not valid and the return policy has to be the worst. The charge or fee is often more or at least half the value of the item. They discourage you to find another cheaper option by WARNING you it may affect your return. If you try to cancel they refuse and send you the product and if you RTS they will charge you the same fee. If you return, contact on phone customer service to negotiate. Do not accept a COUPON as a remand or discount. Go to UPS or FedEx and examine their Ground Rates that provide a tracking number but are by far better cost wise. I am done with BBB and I caution others to be very careful when purchasing an item.

I ordered a large TV stand from Bed Bath and Beyond. It arrived in two boxes a day apart. The first box was missing a part and I was unable to complete putting it together. The second box arrived and the stand was damaged. I have called numerous times and finally I was told that it a third party seller and they will do nothing. They will only forward my request to the third party but unfortunately they do not and will not respond by email or phone call. I am told that Bed Bath and Beyond is unable to do anything about the sellers and I am just stuck with what I have. I am writing this to hopefully help others avoid the pain I am experiencing.

I ordered a sofa from them back on December 1, 2024. During my order it showed that I would receive my Sofa on the 4th of December. When I did not see any tracking information or my product. I called customer service, she told me that it takes 3 business days before they ship items. On the app it kept saying processing. I called back on the 9th to see what was going on. The lady apologize and told me that my item was shipped and after 24 to 48 hours I will be able to see it on my app. Yesterday I called back and I was informed that they are out of stock and I need to cancel or wait till next month to see if they come back in stock. This is stupid because not only did they lie but not once did they email me letting me know that item was not in stock.

Don’t waste your money.. Return policy is bad.. They don’t care if the item was not good or any reason!! They will charge the customer almost %35 of purchase!! Please read the return policy before you decide to purchase anything!!! Amazon is your better option always!!

I purchased a medicine cabinet. It clearly listed the width as 45.9 inches on the order form, and the item description. The space I had on the wall is 47.5 inches. The unit they sent is 48.8 inches. So it didn't fit and when I called them to return it they tried to charge me $85 for shipping. The customer service is sourced to another country so those people could do nothing to help. I had to file a complaint with the credit card company to resolve issue. I'll never buy from Bed Bath and Beyond again.

They put the capital T in terrible. I ordered a couch at the beginning of November and it arrived with missing parts! The couch looks a complete mess! I reached out to get the missing parts and was offered a $100 discount to keep the couch as is by the warehouse! Which was a lot of audacity, I was able to speak to another representative that finally stated their policy was to ship a replacement. My replacement order was started on November 30th and I have yet to receive a replacement! This order was regenerated several times by incompetent reps who clearly do NOT communicate with the warehouse. I paid $1200+ for this couch and have received piss poor customer service.

I purchased a 1,300.00 Christmas tree. Horrible packaging: Boxes crushed, ripped and re-taped and unusable for repacking. No instructions. Bent branches. Tree sections not labeled or marked. Quality of product and lack of Customer Support did not meet my standards. I would like my money back, but that will never happen. BUYER BEWARE! I will never purchase anything from Bed Bath and Beyond again!

Worst experience buying from this store. I purchased something from this store. I got an email. They cancelled my order the next day when they already took the money from my account. Now waiting for refund. Why do they do that?

I purchase the set VEIKOUS 35 in. H Warm White LED Ball Pop Up Ornament Christmas Holiday Yard Decoration (3-Piece). The description on the website said they were made of metal wrapped with double mesh material. When I received the items they also had faux fur material on them which is not for outdoor use. When I tried to return them they wanted me to pay over $20 for return shipping even though the website description was not accurate. Customer service refused to acknowledge this and said I have to pay because I "changed my mind" about the item. They were misleading in their description and it couldn't be used outdoors. The customer service has gone downhill with this company. I have ordered from them many times before they merged with Overstock and never had this issue. They are not Customer friendly.

I bought a chair last December 2023, I had not noticed that I was automatically signed up as a member. This was a one time purchase. Today I got a charge on my Credit Card for 19 dollars, I called my Credit Card company as I suspected fraud, they told me that BBB charged a membership fee last year too. I went online with BBB and told them I never signed up for a membership program, and that I wanted to take my name off and get a credit for the charge today & last year. They said no, and that I couldn't cancel my membership. This is predatory, and should be a criminal offence. I am going to report them to the Better Business Bureau and our local attorney general consumers affairs division.

I purchased a rug from Bed Bath and Beyond. The rug looked great online.. however when I received it.. it looked worn and not as nice as the picture. I contacted them to return it and they made me pay $27 to ship it back to them because they say it was not damaged. I would not purchase from them again. Poor customer service. I had no control over the glamour shot of the rug and what you actually received. They refused to give me a prepaid label and I had to pay the cost to return it. This is bad business.

I recently purchased a TV stand online but decided to return it without even opening the box due to personal reasons. I paid $118 out of pocket for the return shipping. However, I was only refunded $36 instead of the full $194. After inquiring, I was told it was a technical issue, and they promised to refund the remaining amount. A week later, I saw that only the $36 was processed again. I contacted customer care, and now they are saying they will reach out to the warehouse, which could take 1 to 4 business days. What my expectation was as I drop off the item at UPS, I would receive my full refund. The UPS labels were provided by Bed Bath & Beyond, but I paid for the return shipping myself. There was no fault on my part. Now they are still "investigating." So think before you purchase. This is my experience.

Fyi: Whatever you do... Do not order online from Bed Bath and Beyond. To return something it cost the price of the item!!! So you're basically out of the item and your money!! Bed bath and beyond remaining online only is basically a scam when it comes to their return policy.... Be careful when shopping online y'all!

The Distressed Moss Green Glazed Textured Ceramic Table Lamp was advertised as $136.34 with a 20% coupon. I clicked the coupon and it stated the price would be in my cart. However, BB&B took 20% off the "original" price of $151.49 so that instead of a final price of $109.07, the price is $121.19. The thing is, I had been watching that lamp. It was never $151.49. The price was $134. So that is fraud. Shame on Bed Bath & Beyond. Even if I wanted the lamp, I won't buy it now. I'll go somewhere else that is truthful about the price from the start.

This company filed bankruptcy, taking customers hard earned money and tossing it away. All the outstanding gift cards they sold over many years pre-bankruptcy? No longer valid. Can you imagine the hundreds of thousands of dollars in unused gift cards that amounts to?! I personally have one for $250 - no longer valid, can’t be used.

Ordered a wall clock by statements2000, came defective. Requested a return shipping label, it’s been a week and a half, still forwarding me from a department to a department saying it’s being "escalated". What does that even mean… bunch of con artists working wasting your time and dragging time… disputes my transaction with my credit card company. STAY AWAY!!!

We are installing closets in our grandson’s new home as a housewarming gift. We purchased various things for three closets such as units with drawers, etc. We ordered from Wayfair and Amazon with the items coming in less than two weeks and there was nothing missing and items were in great condition. We ordered two big units from Bed Bath and Beyond. The large boxes looked as though they’d been dropped out of the airplane between China and the US. One came from FedEx and the other from UPS. Both drivers noted the damage. One said driver said it’s because the company uses too cheap of boxes. Anyway, upon opening, there was quite a bit of damage and several things missing. I immediately started a case number with them and it took quite a bit of time sending emails back and forth with pictures of everything including the unopened boxes.

I ordered this couch and never received it and they are refusing to give me money back or send me a replacement. They delivered it while I was at work, in the middle of the day in the middle of a walkway, not my front porch. No signature required and just left it there. By the time I got home it wasn’t there. I called immediately and they sent me on a wild goose chase with UPS and promised a refund after the investigation was complete. I called back after a 10!day investigation and they are now refusing to refund me or send me a replacement. Just like that I am out of $700 and can’t do anything about it. This place is the devil. Don’t waste your time or money.

I ordered 2 items from Bed, Bath & Beyond. 1) Called Customer Service today and received a person in South Africa. Asked for someone in US and person said can't transfer, just keep calling until someone in US answers. 2) Both items are on sale and I asked for sale price since one item was received 3 days ago, and the other was "delayed" which he didn't know why. He said they cannot give sale price unless it is $900. He said I can get $20 coupon. Have no idea what he was talking about.

I purchased a $30 rug from here. I changed my mind and returned it back. I was waiting for a refund. I contacted them and they said I would not be getting a refund since it was me that changed my mind. Had I known that they weren’t going to give me a refund I would have just kept it. What a joke this place is! So basically, they kept my money and the rug. No refunds. Please avoid this place! It’s a scam.

DO NOT order from this company. After my experience with them I have pretty much sworn off buying anything online. I purchased an item which cost somewhere in the neighborhood of $100. It was poorly made, and looked so chintzy, that I had to return it. Well, the cost to return ship, not to mention the hassle to navigate through this process, was unbelievable. The return shipping was about $15 for a package that might have weighed 8 oz.

Please know that if you do not like the item you order, they will designate it “buyer’s remorse” and charge you almost $24 to return the item. Had I known this, I would have never ordered from them. I never will again

I have purchased the hair straightener from Bed Bath and Beyond website. I received an order but I now want to return this item. I called them as return option wasn’t visible online. They told me flat out that this item falls under “personal care” category and can’t be returned. This is sneaky of them to tell me that because when you are going through the ordering online for the same item, it doesn’t mention anywhere that this item is non returnable. This guys are completely dishonest, out there fooling their own customers for short-term gains. I would recommend everyone to refrain from order anything from them.

I purchased a wall unit and paid for assembly through Angi. The first "pro" arrived and said he was only allowed two hours to complete the job. Two days later, another "pro" came out and said he was only allotted an hour and a half to complete the job. Clearly, it was an all-day job for a minimum of at least one person. He did not finish and came back the next day to pick up his tools and said he was only paid for an hour and a half after spending several hours trying to complete the job and said he would not finish it because he was only paid for the hour and a half and didn't trust he would get paid. So, I was left with a half-completed job and pieces strewn all over my office.

They went bankrupt and this is a cheap company. Lie, scammer! They are selling recliners as La-Z-Boy and they’re not. This is a crime. Don’t trust this company at all.!!! They are not BBB certified. Their real name is Overstock.

Trash company. Scheduled delivery 2 different times, which were cancelled by the shipping company DAY OF, only to find out that it was never in stock in the first place. When I called to complain and cancel, I was told that someone would have to call me back in 4-5 business days. I demanded to speak to someone immediately who could cancel my order and I was told there was no one to speak with.

If I could give a negative star I would make it -10. Ordered a table and the next day tried to cancel my order. Spoke to somebody in customer service who absolutely did nothing to help me… Now it’s gonna cost me $150 to return it. I will never ever order from these people again. They have the worst customer service. Save yourself some money. Don’t ever order from them.

One item was never received and a refund never issued. The other items, two sinks, were more than 30 days in return because my vanity had some huge delays in delivery and then the installer didn't get to it for a couple of weeks. When he finally did, the sinks didn't fit due to spacing of the drawers vs. the pluming. BBB refuses to take them back. Very wasteful and unsustainable. All they care about is selling you the item. Customer care just stopped responding to me. Not to mention that their prices are so inflated, it is laughable. Always search the items online and they will pop up on Amazon, Overstock, Wayfair and you name it, for sometimes half the price. I had a good experience once with them in returning an item they made a mistake in sending. After that it has been pulling teeth.

Stay away from Bed Bath and Beyond online. This store is a total scam. They advertise as if they are selling you the item, but when you want to return it, you find out they actually sold it to you from a 3rd party Marketplace. And conveniently for them, the 3rd party Marketplace has a different return policy than Bed Bath and Beyond. When I explained to them that this is false advertising, that I think I have 30 days to return an item, I find out the 3rd party Marketplace has a policy of 15 days to return an item. How are you supposed to know that? They don't care and will not honor the return. DO NOT BUY ANYTHING FROM BED BATH AND BEYOND! IT'S A TOTAL SCAM!

Infuriating. Banner ad at top of their website offered an extra, stackable 20% discount over and above their sale price, if you downloaded and ordered on their app. Stated terms were VERY clear. So I downloaded their app and the extra 20% discount over the sale price appeared in the app total. Super! But then, when I went to pay, the extra 20% disappeared. When I went to chat with customer care, the first guy said he understood, and would send me a coupon by email. He did, and the coupon didn't work. The second chat guy insisted that the extra 20% discount for Safavieh rugs could not be applied since they were "already discounted" - even though this directly contradicted the terms written clearly and succinctly on the banner ad on their page.

Stay away from Bed Bath & Beyond online website. They wanted to charge me over $40 to return a set of two pillow which cost $47.64. They only way to contact them is through a virtual assistant chat or text message virtual assistant chat. You are given an option to pay for shipping yourself, but they will not give you an address to ship to with a message to use only their shipping labels. Complete rip-off!

I ordered a $600 jute rug and was hoping to return it because the color was much lighter in person than it was on their website. They wanted $175 for the return fee. I will never purchase from them again.

The product was as thin as cheap toilet paper and didn't fit. When I returned it, expecting a refund minus shipping, I was told that it cost the full amount of $27.48 to ship this item back via UPS. This is simply not possible, as the item weighted less than 2 ounces and traveled 5 miles. This is a giant scam.

I ordered 4 blinds from Bed Bath and Beyond. When I received them the color was different than what was shown on website. I returned them via UPS. Bed Bath and Beyond charged me almost $70.00 dollars to return these items - almost half of what they would have cost if I had kept them. Absolutely disgusting and absurd!!! I called customer service and there was nothing they could do. I've been a loyal customer for over 30 years and will never ever order/buy from here again.

I ordered a console table three months ago. It’s now October and still Never received it, every time I called I was told a refund will be issued. Never got the refund. I will never purchase anything again. Horrible service. I been calling since August about the refund, still haven’t received it.

I want to thank the customer service. It was very effective, nice and polite. At first I was disappointed that I received a mattress with damaged surface (but it looks like it’s manufacturer’s fault, not BB & beyond, the packaging was fine), but I received a full refund. I was asked if I wanted a replacement or a refund, I chose a refund. The guy on the phone was very nice and my emails were answered promptly. I see that the company is now trying to work on its reputation and I like it.

I wish I never purchased from this business. The item was not delivered, customer service does not have tracking number, they kept me 40 minutes on the phone and at the end, I was told they can not help me with the issue. Avoid this business.

Purchased two items, the first one arrived (a small rug) was not the color shown in the photo. I went to return it and they wanted me to pay $19.00 for a shipping label on a $20 item. My only other option is to find another way to ship it back. Obviously, I do not want the second half of this order - a couch cover. By now, wanted to cancel it...they say it is en route and I could not cancel. It's been "en route" for five days and not expected here for another three. Once it gets here I will likely need to return it as well, so I wait. The bottom line is this, the scam is in the shipping label. If you need to return something (and with online shopping, it happens) be ready to pay THEM for the return. Double the cost of the item. $19.00 to ship back a $20 item is absurd.

I bought a $ 200 lamp and added insurance, noting that on the BBB order, the insurance contact 24/7 availability. The lamp shipped broken. I called to file an insurance claim and 2 separate BBB agents noted that the insurance offices were CLOSED on weekends. The wording of the insurance contract was clear, in writing, and I have the record. Dealing with the insurance company on their LIMITED Fraudulent HOURS, was a nightmare. The dispute took over 3 actual hours of discussions, on at least 5 separate days, over 3 WEEKS, and still did not generate a real insurance payment that I could make work. On the last call, and after 50 minutes, and 5:00 PM rolled around, the insurance agent said she would look into why their payment card was not working, THE NEXT DAY!!!! This is clear legal fraud. A class action suit is in order. BBB would do NOTHING to help resolve. BBB and its insurance SCAM should NEVER be trusted.

DO NOT EVER BUY FROM HERE! They were “acquired” by Overstock over a year ago, and now any gift cards you had prior to that have no value. THEY STOLE MONEY FROM CUSTOMERS and will do absolutely nothing to make it right. Shop literally anywhere else.

Item not as ordered and poor quality, 8-inch futon less than 6 in thick. Poor Customer service, Bed, Bath & Beyond sent request for response from a no-reply email address, unable to reach their customer service. Returned item according to their RMA instructions, now they seem to be unable to find it. They are now owned by Overstock.com and not the same company...

Everybody that's complaining about this company needs to document this by reporting them to the feds and Department of Justice and Federal Trade Commission. When companies like this are involve in fraud and schemes it has to be documented and reported. This is why they keep getting away with deceptive business practices. They are very unethical and rude, even hang up in your face when you call and are upset about your merchandise. I called and sound like a bunch of young kids were laughing and yelling in the background, couldn't even hear the call. They seem to be very immature. The management is also trashy. A investigation needs to launch into their deceptive and bad business practices and shut them down, it's a shame to run such trashy business.

I ordered two items. I got notification tbh email that one item shipped and delivered to my door. I got that item. Then I called because I never received an email saying that the other half shipped. When I talked to them they told me it was delivered. And sent me picture proof of it being left in the mail room. Well the item is gone. No telling how long it been down there. I called to see how can I get this resolved, mind you I also paid extra for the package protection insurance. I was told they can’t do anything because the item was delivered. So now I’m out of money and an item. I’m sick of this. I always go through this with them. I will NEVER IN MY ENTIRE LIFE order from them again. I won’t even purchase in store. They already out here closing down stores and now I feel like we the consumers are getting robbed by them.

Ordered a bathroom vanity. It was large and heavy. They shipped it via Ceva Logistics. There's no phone on their website and no way to contact them. They never notified me they were coming, showed up at 7:30 pm at night. Driver came to house and said he doesn't do these types of deliveries because he needed to drop it straight off. FYI: Houses don't have loading docks. What do they expect? He also said he needed another person. Why did you drive two hours to tell me this? This company and their delivery service is a joke.

I ordered a set of bar stools. After checking tracking info, I discovered it was stuck in transit. I notified BB&B and they couldn’t find tracking info either so they generated another order. I received my chairs and then got an alert that UPS delivered another set (the ones they couldn’t find originally). The order was not canceled like I was told and now they’re telling me that UPS would come back to get the pkg but we’ll be out of town for a couple of days. The operator said if we miss 3 attempts of delivery we will be responsible for returning the package ourselves and incur the charges.

I ordered two accent tables. Bed Bath & Beyond has the worst fulfillment I have ever seen. I received the first table. When I opened the box, the table was packed with a single layer of styrofoam on the bottom of the box and the tabletop was wrapped with a single strip of paper. It bounced around in shipment and the table top was broken. When I contacted them to return it, customer service wanted pictures of the item and the box. It was obvious they wanted to blame UPS. I just received the second accent table and it was packaged in exactly the same manner. The table was dirty and very scratched up. Their poor shipment practices are obviously systematic. Last time I ever do business with this company.

I ordered 4 bed pillows from BB&B. The cost was $30/pillow. When the package arrived it had an eBay invoice inside. I checked eBay and the exact pillows I ordered were half price compared to what BB&B charged. It’s obvious they simply drop shipped through an eBay seller. I returned the pillows and insisted they waive the $22 return fee. I’m done with BB&B.

This awful business will not deliver the item but will keep your money. Bed Bath & Beyond charges $13 to return one (small) item and keep the merchandise and your money when they receive it. You have to ASK for your money. Bad business practices are why all the stores are closed, and items are sold online. DO NOT PATRONIZE THIS BUSINESS.

Wish I would have read the other negative reviews before purchasing from this pathetic excuse for a company. Mind you, back in the day, when BBB had brick-and-mortar retail stores galore, this was a fantastic company. But now that they are (mostly) online, they are terrible--in both the quality of products and the customer service. I ordered more than $120 worth of product (a bedspread, and a higher-end down mattress topper). The mattress topper was SUPPOSED to be queen-sized, but when I put it on my queen-sized mattress, it was about 2" too short and 2" too narrow.

I went online because I was looking for a hallway runner. I saw a beautiful runner that would be great for my hallway. So I purchased it; a few days later I received the tracking information and it was delivered to Alexandria Virginia. I live in Chesapeake so I called your company and the young lady said that I would have to five days to reorder and they had to do an investigation. So I reordered and I received my tracking information and this time it went to Spotsavanne, Virginia. So I called back and the young man I spoke with said they would get this matter straight and reorder a third time this time the order went to someone in Louisiana. I requested my money back. I talked to two women and they couldn’t find out what the problem was and I was offered a in-house credit but I declined that because that item might end up in California. Your company needs to fix this problem because I know I can’t be the only one that went through this problem.

DO NOT BUY FROM BED BATH AND BEYOND. I purchased an item from Bed Bath and Beyond, it was a third party through them. The item was backordered so I asked the cancel the order. The third party said no problem to the cancellation and refunded my money back to Bed Bath and Beyond. Now Bed Bath and Beyond will not refund my money. Be wary if you buy from them!

I ordered a diamond shaped colorful rug and instead I received one which was mostly gray and white. They promised the correct rug after I returned the one they sent me. Because these rugs are packaged in plastic and was hard to remove I had to pay more than $31 for repackaging so that UPS could send the rug back. I was promised the colorful rug and all the photos they sent me had the colorful one. Even the email upon delivery included a photo of the colorful rug. Unfortunately once again the rug I was sent was black and white. When I called the company they indicated that they would contact the warehouse to see if the correct rug were available. If there were any doubt why not tell me so from the outset? Why send me several photos of a colorful rug if that rug never existed in the first place.?

I made a purchase for curtains and they are the wrong size. I haven’t even opened the package. I received an e mail requesting a photo of the product. I smell something really fishy and will never use this business again.

Fraudulent company. They send you the wrong merchandise and refuse to allow you to return it. They don't take responsibility for their actions. Do not purchase anything from them. They also advertise something different and when the item arrives it is different than what was specified on website. This company is fraudulent and their customer service is horrible.

The return policy at Bed Bath and Beyond is horrible. They are charging per item to return, despite being from the same order. The charge is $16 per label. Some of these item only cost $30. They do not make this clear in their return policy, they are taking advantage of the buyer and if this continues I suspect they will not be in business much longer.

Bed Bath and Beyond online has poor quality furniture. There are hidden fees for returns of oversized items. I had to pay $400 to return items that I was extremely dissatisfied with. It was almost half the cost of the furniture. My first experience being charged such an exorbitant amount of money for returns. I will never make another purchase again for anything from BBB.

I probably spent 2.5 hours of this day arguing with BB&B about the return of 4 drapery panels! I ordered the 4 panels which all came in a single package with four individually wrapped panels. I open one of the panels to see if it looked ok, however, I didn't like it so I proceeded to return the 4 panels. I went to my BB&B account to start a return. First of all, they wanted me to accept a store credit rather than making a return which I declined and proceeded to the return option. There was no option to make a return and add items to your return. I only had one order number and was forced to return each panel individually which caused me to have 4 SKU Codes for the UPS store. I took the package (the same neatly packed package that I received it in) with all four panels included in the one package. Because I had 4 SKU codes, I had to pay UPS Store to fix it and return as one package.

I had a very bad experience with ordering online with Bed Bath & Beyond online. Sad that they closed their walk in stores, as their online customer service is very poor. I made an order for my daughter's college bedding and never received it. They would not investigate the issue therefore I had to contact USPS to find out the package was sent to a completely different address that I have no history of. They could not retrieve the package as that was BB&B sent them, but when I let BB&B know, they denied this. They sent me to their Extend shipping protection vendor, who then offered a debit to purchase something else from BB&B, but it is already too late as I had to order my daughter's bedding elsewhere. They will not provide me with a refund and I will never shop from them again.

Do not buy from Bed Bath and Beyond!! #bedbathandbeyond OR Overstock.com. They are a rip off, the prices they show are NOT what they charge. My personal story, they sent me a fire pit cracked in 3 places and would not replace it. The first offered a coffee table and $50, then an end table then a mushroom table. None of which I want or need. Their “partner” could not replace the fire pit and offered $150 refund which I reluctantly accepted then they came back with our “partner” is only offering $100. And suddenly I stop hearing from them. DO NOT BUY ANYTHING YOU MAY WANT/NEED TO RETURN.

Please do not order anything from this site unless you are 110% sure you will not have to return it. I was given a complete runaround. They want you to pay to return it back to them. No reason ever to use them when you can just use Amazon and have hassle free returns. I have spent over 2 hours going back and forth with them.

Some days ago I placed an order for a TV Stand and got a confirmation text and a tracking link. Several days later I checked and find that my order was cancelled. So I asked in the chat. The chat cannot do other than standard questions, so I asked to be connected to a real person and I was texting with a real person. He could only tell me that a specialty team cancelled my order and gave me a phone number and times. I waited on Saturday for the time he gave me, just to hear that they are only available Mo through Fr. Great. I went online again, and when you choose "contact us", an error message pops up. Great. So I looked up under general customer service and called that number. Now I learn that they cancelled my order because my Visa card was not US based. I asked why I was not notified. Well, I guess because Bed Bath & Beyond is heading the same fate as Sears.

After a recent purchase from Bed Bath & Beyond, I encountered several issues that left me dissatisfied with the overall experience. Here are the key problems I faced:

I purchased chair slip covers from Bed Bath and Beyond. I received the product but needed to wait for my travel to Florida to try the chair covers at my Florida house. The chair covers did not fit my chairs, so when I sought to return the six chair covers they informed me I was beyond the 30 day return policy. When my case was raised to management they declined my return request. Because of this poor customer service experience I promise in my lifetime I will never purchase another product from this company and I ask all customers to reconsider purchasing from this terrible rebranded online only company.

I bought a wooden bed with a trundle and insurance for the bed. I changed my mind and wanted to return it. I called several times to the customer service (no one resolved anything). I was told that the package needs to be delivered to start the return and refund. I took a week. I was so frustrated. Finally the piece arrived. I called customer service and asked for someone to come and picked it up. THEY WILL CHARGE YOU the return fee and you have to wait for the package to be delivered to their warehouse for them to process the return. I called to start the return.

My wide made a big Halloween order. The day after it was supposed to arrive I checked tracking to find that it was damaged and sent back. A week or so after they received it back and not hearing anything we contacted chat support. They said they could ship the replacement in 7 days. What a horrible experience. They received the damaged item back, but did not reach out. Refund. Nothing. I see why the reviews here for the are so low.

Stay away from this store. They provide misleading information about shipping dates and receiving dates. Once you place an order, even if it is not shipped it cannot be cancelled, even when it's their problem, e.g., the receiving date was incorrect! Rather order from Wayfair and Amazon. They are much more reliable and trustworthy.

At this point you are better shopping at wayfair, I have bought several items here and 2 times I received damaged items, they will make it your responsibility to return the damaged item or take weeks to months to pickup the damaged item, it's been a month now and I haven't gotten feedback even after sending pictures of the damaged item, I have record the lack of followup regarding my complaints, and they basically don't care because there's nothing you can do about it, but call them and complain. Also they have removed my reviews of the items I received because it wasn't positive.

Since their bankruptcy this company has gone to the bottom! First they sent me a broken $500 lamp too large to return I have to repair. Then They don't cancel an order I requested as they said they did because they don't understand english. They only canceled an item and I find out I have 2 orders out there I'm paying for. Each day I receive emails canceling items, so I'm inly getting half the matching set? Customer service does not understand you, You have to repeat your story in 5 or 10 different ways. Then they get rude or they hang up On you. They speak so fast you can't understand them, they don't understand you. Philippines and Africa. They lie, say they're going to get you the supervisor, then they trick you and won't. I will never order from them again. They're overselling items they don't have in stocks and can't cancel even though it hasn't been assigned to any carrier, sm hasn't shipped. Save yourself the frustration. Go elsewhere.

Ordered a recliner. Shipment got cancelled with no notification from them… They just decided to keep the chair and my money. Have been contacting for 2 weeks and they finally started processing a new shipment (I have no faith it will arrive.) The only reason I ordered for them is because the item would arrive before a birthday…which has since past. Customer service are absolutely useless robots…and the names they choose are not even human names.

Ordered a wood storage chest, came with no screws for the legs and numerous scratches.. Was told they would send out the screws, but the scratches were in a sense to be deal with.. This is my 2nd order with them and my 2nd bad review... I won't ever go back.

I am extremely disappointed with the sofa bed mattress I recently received. The quality is far below my expectations, and I want to return it. However, I’ve encountered a major issue: the mattress arrived rolled up in a box, but now it’s impossible to repackage it for return. This has left me stuck with a product I do not want, and it’s incredibly frustrating. This entire experience has been nothing short of disappointing. I would never buy from this company again—it's a complete joke.

My Product shipping was delayed so my delivery was late. Customer service reads from a manual with zero resolution. She was condescending and the email responses are ai generated. The website prevents you from writing negative reviews.

If I could give "0" I would. So pathetic can't even find words. Don't bother with their joke of a "Beyond Customer Care". There is no way humans are responding. Between them and UPS (the worst carrier in the world) they are quite the completely useless team. Save your extreme frustration and purchase someplace else!!

Absolutely terrible experience with my kids' swing set that we ordered. I kept receiving emails that the item was delivered, but it wasn't. When I call to speak with somebody, they say that it has to be sent to the oversize team, but nobody has a number for them. They advised they'd get back to me in 24-48 hours, I received another email 1 week later saying it was delivered - but it wasn't. I ended up calling the freight delivery company and they told me they sent it back to Bed Bath Beyond warehouse! I asked for a refund, and again was told they would get back to me within 24-48 hours. We spent a lot of money to have a swing set for our children this summer and we are still just waiting with no swing set, and no refund to purchase somewhere else from a better company.

No dimensions were provided for the bowls I ordered, but I took a chance because I'd purchased bowls by the same manufacturer -- Fitz and Floyd -- which were great. The latest bowls arrived and were more than twice the size of those previously purchased. To return the unsuitable bowls, I had to package them, print a label, deliver to a UPS store, and pay for return shipping. Just not worth the hassle of making returns to BB&B or their parent company, Overstock. My business will go elsewhere unless I'm truly desperate for an item I can't find anywhere else.

I wish I could give 0 stars. I purchased a couch and it was missing parts. I contacted customer service and only after calling multiple times over the course of a week did they finally initiate a request for replacement parts. That was weeks ago. I am still waiting on the parts. When I called customer service today I asked when I could expect the missing parts and the rep's response basically, "I don't know." I have now had half of a couch for over a month now, with no indication of when the rest of the couch will come. I have had at least 10 phone calls with customer service and no one has been any help. It's absolutely terrible the way that they do business. I just want what I paid for within a reasonable time frame!!!!

Two months ago, I received a gift card from my parents specifically from "Bed Bath & Beyond" to purchase items for my new apartment. As I finally can order to my new address, I type in the gift card information and it is invalid (the time is around 11:50 pm). I decided to call the number online and was answered immediately. I was asked how many digits the PIN# contained and was told that it was "no longer valid because a new company bought the name and the company went out of business", basically telling me that the money was liquidated.

Ordered this Quartz sink from Bed Bath & Beyond. Arrived damaged and have not been able to return it, get a refund or even a credit. Between Karran (sink manufacturer) and Bed Bath & Beyond neither wants to take ownership for the damaged product. Countless emails and phone calls yet the broken sink still sits in my garage collecting dust. Biggest waste of money and the worst customer experience I have ever experienced.

I ordered a Wahl Clipper, after I received, 30 minutes later I called to request a return I can not believe they sent me a fake one and refused to accept the item return accordingly on their policy. I don't understand what kind of policy that Bed Bath & Beyond applying? After closing most of their local stores and now their online store's became Scam. They need to be lawsuit to sell knock off items and claim factory authentic.

I ordered a hammock and received a wicker box instead. When I called customer service to fix it, they told me I’d need to return the item before getting my money back. I’m frustrated because how can they refund me if they think I’m returning something different than what I actually ordered? On top of that, I’m the one stuck spending time to sort out their mistake—having to package and ship the wrong item back. It’s beyond frustrating that I’m doing all the work while they’re holding onto my money and I still don’t have the hammock I paid for. Terrible experience.

I placed an order for a faucet, it was purchased on a Friday. Saturday I tried to cancel and I kept getting an error message, it was very late and customer service was closed so I tried to use chat, that was a joke, it kept asking me to rephrase my comment, so I emailed my request only to get an email from them the next day stating the item has shipped, but I could return it after delivery, well that was convenient because it hadn’t shipped when I asked for cancellation, the kicker is they sent the item to my old address! I contacted the realtor and was able to retrieve the item. Now that want me to pay for the return after so many errors on their part, well I’m done with them.

They are crooks. Online says full refund if returned within 30 days. That is not the case. They charge you to ship the return back and is deducted from refund amount. DON'T BUY FROM THEM. BAIT AND SWITCH!!!!

I bought a computer desk from Bed Bath & Beyond and the only positive from that order was the fast shipping. The desk I bought for $174.99 (quote "on sale", orig. price was $200 something dollars). It was flimsy, has rough edges, chipped areas, missing screws, and loose on some areas even after screws were tightened. I bought items from this company before and they were decent but this one.. this was a rip off!

There are so many places to shop that offer no hassle, free returns, why shop at Bed Bath and Beyond, where they charge you (in some cases) the cost of the item to return it. We were staging our house for sale so I bought a bunch of stuff online from various companies to look at in my home. Everything went as planned, I ordered everything online and returned what didn't match my decor to all the appropriate stores... except Bed Bath and Beyond. When returning items, not only is it not free, I got charged separately for every item I returned even though I bought everything in one order AND even though everything fit in one smallish box. To add insult to injury, their return policy puts the blame on the buyer stating that the reason is buyer's remorse...wait, what!? I didn't buy a car or a house, I purchased a selection of throws, pillow covers and decor items to try in my home before putting it on the market.

They are not real Bed Bath and Beyond that we all know anymore, new owner and administration but they’re just horrible. I bought a table with four chairs for my balcony, they sent four chairs and instead of the table they sent a golden chair made of wood!!!! (which I never saw) And it took so very long to communicate with them and at the end table never came and they sent me a return label which I had to pay $75 to send it back to them and the refund hasn’t arrived yet!!!! I will Never Ever come back to them again, HORRIBLE

The product was defective. When I opened the box with chairs, one chair was damaged and the other the holes were not aligned so I couldn't put together the chair. I called Bed Bath and Beyond Customer Service and they informed me that they would ship out 2 replacement chairs, but it would take a while. A month later I called back in and was told they see my request, but nothing ever happened with it and they would try again. Then I received an email stating this product is no longer available and they would offer me $50 in store credit for a $1k table and chairs. Then I was told I could do a return, but I would need to take apart the table and other chairs and box it up and return it.

Ordered a washable rug and rug pad. Received the items and while the pad seemed of ok quality, the rug looked like something you might get in the dollar store. Very cheap materials. No doubt it would not withstand a washing but even more so I wouldn’t want it in my house. Then, charged a ridiculous amount of money to return these items. Almost not worth my time to even do it. Won’t be ordering from them again as they clearly have lowered the bar on quality and are not standing behind what they sell.

What a disappointment. Bought a Yulika $1100 toilet and it was installed and checked by a professional plumber who can back and checked it 3 times but there is still a sewer like smell coming from it. It took us a couple of months to try and sort this out and when we finally called Bed bath & beyond 2 months later, they said, "Too bad. Have to take it up with manufacturer" which they gave me their number. When I called the number was disconnected and looks like an email response from manufacturer came from China claiming it will take months to send a replacement part. Be aware of this company, they do not back their products, very disappointing and will never shop there again.

I was in the market for outdoor chairs. I know what I was looking for. Found it at Bed Bath & Beyond for a listed price. After I checked out the amount was high so I figured they charged shipping and taxes. I went back to buy another set and the price $393.88 (I took a screenshot and still have it). But when it went into the cart is was over $500. I called them to complain and their rep finally heard me and said that he would reach out to another department and get it fixed and I would have to check back in a couple of days. Well I checked and they marked up only the color I was interested to the higher price. When I clicked on another color it showed the $393.88 price but when I went to the shopping cart it was over $500. I found the same thing on Amazon for under $500. I hate the Bait and Switch game.

I ordered a three-piece two chair and one table set after seeing one of the chairs at Costco for $120. It was $271. One chair has arrived and they claim the image (of three pieces--two chairs and a table) does not correspond to what is sold. This is misleading advertising. One chair is $155 at Home Depot. And they are claiming $64 to return their own mis-advertised and nearly triple-priced, appallingly advertised wares. Unacceptable. Absolutely the last time I would order from them.

My lawn chair lounger was supposed to arrive July 16. It was still in the states and nowhere near my house by the 17th!! So here we are July 27 and still no word? Terrible customer service and not reliable at all. I’m stick to Amazon and Wayfair.

Items are fine, if they ever arrive. Their delivery times are waaaaaaay too long relative to every other retailer who offers online ordering. Expect to wait at least 3 weeks, if not longer. Will not be ordering from BB&B again.

I wish I could rate them negative stars. My experience has been absolutely awful. I recently moved into a new apartment and ordered what i thought to be a lovely bed frame. My brother came to help me move and set the frame up all for us to realize the main part of the bed frame was missing. I’ve been sleeping on the floor for 4 weeks now. The part finally arrived today so my brother drove over 2 hours and guess what… It’s the wrong one, it’s way too long. (As seen in picture). Mind you, they are not willing to give any compensation. So let’s see how much longer it will be now until I get the right part. But at this point, I wanna give up.

Wow whatever happened to customer service, explains a lot. Ordered a rug, easy enough. Lol. 1st one completely wrong rug, called had to rewrap and was picked up by carrier. 2nd one comes damaged, big hole in wrap and back of carpet. Call them, should have went like this, yes MR. Customer we apologize would you like another rug or a refund for all your inconvenience? This is how it went. We file a complaint with the carrier. They will decide after they come out to look at the damage whether they will take the rug back and compensate you, they have ten days.

I ordered 3 curtains; one long and two short: image0.jpeg image1.jpeg.

Worst Experience with Bed Bath and Beyond. I returned two items they offered store credit that I did not want and out of $53.25. I only get $1.09 back because of charges on shipping labels and return fees. The advertisement is also misleading, the products are low quality are made in china and very poor performance. I got towel holder rack the second time and the only thing I could hang were socks. Very bad company. Stay away. Go to a company in person so you can see what you buy. They are there to take your money.

I purchased a pair of weight plates and I received only one. I contacted customer service who told me that they no longer have another to send me. They offered to refund $15 of the $63 purchase! Considering that is less than half what I paid it was an insult! I will never do business with them again!!!

My parents, both now deceased, had 2 gift cards (one for $50 & one for $100) that BB&B won't honor. Their website states: "Bed Bath & Beyond gift cards never expire!" Then just a couple lines below, states: "We are not able to honor gift cards that were issued and unused. Gift card balances from preexisting digital and physical gift cards expired under previous Bed Bath & Beyond ownership." It would appear they do expire... I'm not sure how as the state of Massachusetts states that they can not expire any more than paper money can.

Bed Bath & beyond received the goods I returned but they do not respond to my request of the monies Refund. It has passed 2 weeks since the goods were delivered but not Refund or any communication on this matter and I have to pay the delivery of the return. People wonder why we prefer Amazon, ha!

Ordered a Corner TV Stand, took my money in June, waited, and waited. Finally item shipped in July only to find out BED BATH AND BEYOND shipped a Dresser instead of a TV stand. They said I have to wait till item is shipped back to them and a refund will be issued in 3 to 5 days after. This could take months, so my money is tied up over $1000.00. DON'T DEAL WITH THEM, RUN.

I wish I could give it negative reviews! BEWARE! The new owners are complete scammers! They totally lie and trick you and bait and switch. I miss Bed Bath and Beyond! DO NOT TRUST THIS NEW COMPANY.

I put in and order for an item that I needed by a specific date. The delivery date quoted was in plenty of time. At the last minute they notified me that the delivery would be delayed until a date that was too late. I spent hours on the phone with their outsourced “customer service” department in the Philippines. On top of the fact that it was very difficult to understand what they were saying, I got five completely different stories from five people in two hours. I was put on hold repeatedly. One was going to cancel the order but put me on hold and never came back. One said they couldn’t cancel the order and they couldn’t give me a refund. One said they couldn’t cancel the order but I could return in and then ask for a refund which would have been too late.

Customer service representative hung up the phone on me because I refused to repeat myself a third time. When I called back to explain to another representative that the 20% coupon off entire order was visible prior to paying but was removed prior to charging my card, the representatives lied and stated sale items can't get a coupon sale also (proof of lie attached). I told them I duplicated my efforts and can screenshot it taking off both discounts and the rep ignored me and kept lying. I asked for a supervisor and she came back and said a supervisor won't speak to me because prices change at random and they can't control that. The prices never changed in an hour. The 20% coupon simply wasn't applied.

Terrible merchandise. Terrible customer service. Bought a kitchen hutch 3 months ago for over $500. It is falling apart. Per them, they have a 30 day return policy. They want me to call the manufacturer, also them, at a different number they provided. It's disconnected

I paid over $1000.00 for furniture on June 23. It was to be delivered in 3-4 days. Called on July 1 to ask where it was. They put in another order number for it. They said if I did not receive it by July 5, to call and I could cancel. Called July 5 because the FedEx tracking says shipping label created but nothing has shipped. I was told that they would cancel the order but would not be able to send me an email indicating that the order is cancelled. What? The foreign "customer service" rep was rude. I asked to speak with her supervisor and she said her supervisor said she was in a long call and couldn't do anything more for me. The rep spoke over me and kept getting louder telling me that I accepted what she told me about the cancellation. This was a horrible experience. I see their rating of 1.2 stars and so get it. BUYER BEWARE!!! I fear I will never see the $1000.00.

We ordered a Lifetime play set. First delivery attempt, we received no notification and were not home. Second delivery attempt the driver said he couldn’t put it in our garage or even our driveway and he would be leaving it in the street. He said he didn’t have the right equipment and he could try to get it into driveway (that has a very slight slant) but if he couldn’t he would just leave it right in the street. My partner is a disabled veteran and I am 5’ tall and we wouldn’t be able to move it and couldn’t just leave it in street so we had to reject the delivery. All of these delays led into our move and we requested Bed, Bath and Beyond to re-deliver to our new address with the proper equipment to provide their curbside delivery (which by definition is NOT leaving it in a street which is against ordinances and unsafe)!

So I bought a showerhead. It costed me about 36 with shipping. It broke within a month so I sent it back in. I had to pay for a label which was an extra 10 and and extra 7 for a box so it ended up costing me about 50 with the label and shipping it back. I was expecting a full refund along with the label cost but no they refunded me 18$ of 50 which I spent for a showerhead that lasted me about a month. I will never shop there anymore. It's only online store now and I hope you go out of business.

I ordered patio furniture but nowhere in their description was anything about the furniture coming in parts versus being delivered as pictured. The delivery was by UPS who refused to deliver it past the front door. It was too heavy for me to move and UPS wouldn't deliver the box of parts in a room or allow me to use their cart to move it into the room right inside the door. I will never order anything from BB & B again.

Do not order anything from this company, I ordered outdoor storage box as a gift for someone on 6/19 and it stated I should receive it by 6/25, then it was changed to 6/29 but stayed as shipped and never picked up and when I called them (which I did a few times). They told me it is out of stock and the original one I ordered they have no idea what happened to it. And I need to order something else and pay more money for it. How ridiculous.

Wow, they have gone downhill since their acquisition. Extremely disappointed in their process and customer service. I will never purchase from them again and I urge everyone else to purchase elsewhere.

I have returned a side table three times now trying to get one that isn’t scratched or globs of paint on it. Waiting on the fourth to see what it brings. I’m worried! Factory seconds? Customer service has been a nightmare. Emails get no response. So frustrating. Inferior products. Should have ordered from Wayfair.

We purchased a Murphy bed from this site that was very poor quality. We ordered from Bed Bath and Beyond because they were one of our favorite stores when they had stores open. They had some of the best customer service out there. We bought the bed from them and the rest of the items for the additional room we had built from other companies. When the work was done we got the boxes with all of the things we got and set up the room. The bed was a disaster and can’t be used. Because they have a thirty day return policy they won’t even talk to you to discuss it was put together in sixty days because you were under construction. The product was junk and is now useless. Needless to say we will not buy another item from this company and strongly recommend you don’t either. If you get something poor quality you will be stuck with it.

You have to stay away from this group. This is not the brick and mortar Bed Bath and Beyond that was credible. They are not customer friendly. Use Amazon especially when you have access to Prime. Believe me. You will save yourself money and headaches by staying away from this unscrupulous group. I am a totally dissatisfied customer who will never buy from them again. Please do not discount what I am saying!

This company is a joke. Been waiting for a month on some wind chimes that was supposed to be for a birthday. When I called they told me item was out of stock. So I’ve been waiting for a month on something that still isn’t coming. Taking people's money for something you don’t have is fraud. Never again with these clowns. Month later still waiting for my refund…

Brought a kitchen table for $713. The finish wasn't what I expected. So I started the return process. After hounding them for a month, they finally agreed to allow the return. However, they said the return shipping was $447. Over half of what I paid! Ridiculous! They should just say "no returns" so the consumer is aware. Seriously. Buyer beware!

Never again. I ordered a patio set beginning of June and was told estimated arrival is 5 days. I was happy to see how this shipment was relatively fast! The date of delivery came and NO updates at all, called customer service 5X and was told that their partner/warehouse did not get the order slip and would re-issue another order and this should arrive in another week. Again. No update on shipment, no delivery. I finally called 3 weeks into this mess, only to be told the same, partner/warehouse has not received order slip, apologizing for the inconvenience and asked if I would like to re-issue a new order! This is how they think would solve the issue. How can you possibly work with a warehouse and not have a clear update on your items. If it is out of stock, be forthright and not waste the customer's precious time! Never again, now I am waiting for my refund!!!

2 hours ago. If I could give a zero star I would. Do not order from this company!!! They owe me almost 1k on an order they, not me cancelled. They say the same scripted phrase over and over to me and nothing gets done. “We have escalated your ticket…. You will hear back in 1-4 business days and have your refund between 3-5 business days.” That was on June 10th. Thank goodness I do not work during the day because the amount of hours I have spent on the phone with this company with little resolution is ridiculous.. They sent me 8 chairs and 4 of them arrived broken. They sent me two chairs. They were delivered to separately to random houses in my city and were not going to replace or refund me because they said that they were delivered. Screenshot what you want and image search it on Amazon. You are guaranteed to get a refund or at very least get what you ordered.

I bought a shoe armoire from Bed Bath and Beyond and it came unlike the description in both quality and assembly. It also came broken. The knobs don't fit into the cabinet. Assembly was difficult. And it didn't last a day before it fell apart. If you need an armoire, you need it to be sturdy but unfortunately the material is flimsy, so it was not able to hold anything without it falling. I don't recommend this product or this company. Additionally their customer service was pretty awful and would not even credit me. Unfortunately a business I will never buy from again.

I bought a mattress from Bed, Bath & Beyond and, unfortunately, the product is crap. In addition to delivering the product a week late compared to the date informed at the time of purchase, I contacted them to inform that I was dissatisfied with the mattress and would like to exchange it for a more expensive, larger and better quality one. They simply replied that they could not do anything about it. I will make sure to chop the mattress up and throw it in the trash. And I will make a point of spreading the word in all possible environments so that future customers know exactly the type of after-sales and customer service quality that this company offers. It's no use having a nice website with nice pictures and nice products if the after-sales is terrible and the company doesn't care whether the customer is satisfied or not.

Order of Ovios 5 piece patio set - I cannot review the set as it hasn't arrived as scheduled. Contacted customer service about product notification stating it was shipped and scheduled to arrive today (6/15) and she was not only rude but when I asked to speak with a management person she connected me to a survey after a 5 minute hold. She contradicted herself many times stating that even though the notification said it was arriving today it wouldn't be and definitely not if I escalated things (really?) She then stated it was only "estimated" to arrive which it states in tiny writing at the bottom even though the initial info confirmed arrival as of a Saturday, June 15 arrival. Then she stated it hadn't even left the warehouse. Complete runaround.

Let's start off with supervisor Michelle. Last name starts with a B in the pro. Department. Ordered an item a week later. It went on sale. I immediately contacted both via chat. And email with no response items ordered May 16th. Arrive to the house May 27th. Contacted them well before the price match change was up. They delayed responding back to me. Michelle calls me saying no I need to explain to you so you can understand very arrogantly and sarcastic like I don't know how to read English.

If I could give 0 stars I would. Beware. Do not shop Bed Bath Beyond. They keep your money and charge for Returns. Then also state they didn't receive the items and that it wasn't cancelled. Nightmare!!!!

I placed an order on April 19 for a rug that was delivered damaged and infested with mold and mildew. It arrived damp and smells strongly of mildew. On one side of the rug, there is a large amount of mold growing on the wool fibers and is badly stained. The rug looks horrific. I immediately reached out to The seller through their text support to open a case and was told that I would receive an answer within 4 business days. I even desperately tried to convey the urgency of the situation as I did not feel it was safe to have a mold-infested rug in my home. Since April, I have reached out to the seller through text, chat, email, and phone more than 10 times. Every single time, I was told by customer support that they are sorry I have not received a response yet, and that my case was being escalated so I would receive a response within 4 more days.

I ordered 9x13 indoor/outdoor rugs 110.402-#**, never received the correct size. The customer service rep was unwilling to help or ask for a manager to get involved. The website has false advertising for this rug. It cost me money to ship the wrong rugs back as they only gave me 1 label and not 2. They refuse to give me back my $15.00 spent at UPS for their mistake.

Do not!!! Buy from this company! Bought fluffy pillows that they squeezed and flattened into a tube $68.00. Returned them and they kept $15!! NO ONE DOES THAT THESE DAYS!! I was so sad when the store closed but they are the ones that shot themselves in the foot. But being bought out by Overstock I guess is proven to be not good thing. I will never buy from this company and I am now glad they are closed.

Scammers. I received products that I never ordered! They stole my information in order to boost their reviews as a “verified buyer”. My email, name and address were used. Don’t trust them. Do not purchase from bedbathandbeyond.com or **.

I bought a three-color bathrobe online, but when it arrived, it was very small and seemed made for teenagers. I tried to return it, but customer service said I'd be charged $29 per item because the return wasn't due to a defect, just not meeting my expectations. The robe itself was $75, so they’re charging almost 40% of the item’s price for the return! This feels more like theft than a business. I'm so pissed and will never buy from these thieves again!

If I could give a zero I would, the plastic rings to adjust the balloon curtains fall apart at the touch and the lace snags before I got it out of the plastic wrapping. I tried to get a replacement but I failed to ask within the 30 day policy. I was moving. Know this new company will not grant any exceptions to the 30 day policy even if the product they sell is a piece of crap. Sign me as very unsatisfied person who will never ever shop here again. I have lost $75 dollars on this really subpar product. Lesson learned.

I ordered 3 large items. I got 2 if them in a timely manner. It's been 8 days and my kitchen chairs are still on a warehouse truck sitting there not heading to UPS yet. When you call customer service they just say, "We will get back within 1-4 days." Ridiculous! They don't have a direct line to the warehouse. I find that hard to believe. Curious to see if and when I will get them. I know I will not be ordering from them again. And the table I got has chips all over the legs. DO NOT USE THIS COMPANY!

First time ordering online since stores closed and the quality has gone downhill. I cannot return an item after a certain period of time and nothing can be done. The other item I put together and came with the worst instruction manual I've ever seen. The quality of products has gone downhill and the store no longer works with customers.

I bought a piece of outdoor furniture (serving cart). It had several parts which did not line up and needed replacement. I first contacted the manufacturer and after providing all sorts of information never heard back from them. I contacted BB&B customer service and was offered a 20% off coupon for a future purchase. That was not acceptable and the representative assured me that if I will keep the item in lieu of returning it, the new parts would be shipped. Another email asked me to keep the item as-is for a 15.00 store credit. For a 200.00 item!! Awful customer service with no regard for keeping within the return policies offered online. DO NOT BUY FROM BED BATH BEYOND ONLINE. I would give -0- stars if that was an option!

I have ordered three items in the last two weeks and only one item has arrived. I keep getting a "Delayed. Awaiting Tracking Message" on my orders. I want to cancel them but BBB won't let me because they say a label has already been created. But if a shipping label was created then there would be tracking with it. I finally gave up on one item and of course it arrived 2 days later. It never even had tracking assigned to it. Not sure if there is a software glitch, but I'm tired of being on hold with them trying to figure out where my products are.

I ordered 4 extra large gripper cushions for dining room chairs. They are very good quality and a beautiful color (natural). We could not be happier! It has become difficult to purchase many items in person, so I was leery of purchasing online. It could not of been a better purchase. Thank you!

I purchased a bed from Bed Bath & Beyond. I did receive the shipment promptly however the first shipment was missing parts, and the wood was very warped. I did notify them, and they did send me another bed promptly. The directions on how to assemble the bed were wrong. I had to figure out how to assemble it myself. Most of the boards were not marked with a number. With warped boards the bed looks awful. Now I'm stuck with 2 beds which I do not want.

Bought a clock from Bed Bath and Beyond. They sent the clock to the wrong address. They would not change the address or cancel the order. Bed Bath and Beyond would not call the supplier/shipper of the clock to change the address. Bed Bath and Beyond would not give me the name or phone number of the supplier so I could call and change the address. They told me to contact UPS and change the address on UPS's website. UPS stated the way the label was made the address could not be changed. What horrible and lazy customer service. Will not shop at Bed Bath and Beyond ever again.

I ordered an 8'x10' Jardina Metal Storage Shed in Sept of 2023, I received it in mid October. Winter came early and I never had a chance to assemble it until now. The boxes stayed inside my shop until now. I opened the first box only to find that 3 of the 4 metal panels needed for the "gable ends" were creased and dented. The box had no damage but the parts were. I asked customer service for replacements and they said it's past 30 days return policy. I don't want to return them I just want undamaged parts. VERY POOR CUSTOMER SATISFACTION. I WILL NEVER SHOP HERE AGAIN.

This greenhouse turned out pretty good. I built a platform and my wife helped me erect the building. There is a lot of pieces, so lay them out and follow the directions. Make sure the window lip is on the inside. Can't wait to use it.

Very bad service. Bought a safe but send me with the broken parts and don't want to replace the part really. Very bad service. Never buying anything from Bed Bath & Beyond. They don't care for the customers.

EROMMY 11' x 13' Asphalt Hardtop Gazebo, Spruce Wood. #1 NOT spruce. THATS A LIE. IT WAS CHEAP, OVERPRICED AND THEY SHOULD BE ASHAMED TO SELL THAT GARBAGE ON THEIR SITE. Waste of money to have it put up.

Buyer BEWARE …. BED & BATH uses marketplace vendors and do not assist if package comes damaged or wrong item. They give you the run around and instructions that don’t actually work. They block their reviews and have terrible customer service. I would shop anywhere but their site. You will only get disappointed from the lack of help. Waste of time & money. Do not shop Bed & Bath.