Bed Bath & Beyond Reviews

LOOOONG Wait. I ordered a Fitbit Charge HR for my husband's birthday present. Thinking it would be like Amazon or any other online store, I assumed I would receive the product within a week. I placed the order before 7am on July 31st. I am still waiting to get the Fitbit.

So, what is with this new "policy" of charging the customer 20% when they bring back an item without a receipt? I understand if someone is returning something without an even exchange, but I was returning a Tervis tumbler water bottle, lifetime guaranteed by the Tervis company. It was cracked, so I was returning for the exact same thing... exchange. They wanted me to "pay them 20%" for an even exchange. The "reason" they gave me was; Some people use coupons (-20%) on their purchases and BB & B has no way of knowing without a receipt. WELL, DUH, that has no logic, especially on an even exchange. It was not much $, but the idea of poor customer service.

I love my Orgreenic frying pan. I've had it 7 months and nothing has stuck on the pan and cleaning it is very easy.

"...but you're not listening, ma'am. I am telling you that I have a definite receipt and my credit card says that the payment went through". I ordered some Kansas City car mats for my dad for Christmas of 2014. I ordered it December 2nd, 2014, and I'm not getting an e-mail saying that the payment didn't go through. Huh?! How does one even manage to purchase something online with insufficient funds? It usually turns you away! And the woman says "the site has been having problems". "Well, that's not MY problem. I know for a fact the mats were paid for and I will not be paying for them again. If you insist, I'll send them back to you in a heartbeat". I will not be buying from this company again, you can bet on that.

I ordered a Dyson Vacuum off the Bridal Registry for my Nephew. I received confirmation. My Credit Card was charged and thought all was good. I just happened to overhear my Nephew mention that he was concerned about items checked off the list as purchase were not yet received. I mentioned the Vacuum and he said they never got it (I ordered this 3 weeks ago). I e-mailed BBB and never got a response, so I called today. I was told "huh" that's funny it is still pending. They apologized and said they would get it sent right away. What bothers me about this is, what if the Couple or the person who purchased an item never follow-up? You would just be angry you never got a Thank You Note?

First of all, what a big mistake to leave my 20% off coupon on one in-store item at home. I went in to the store located in Franklin TN on Cool Springs Blvd to purchase a Cuisinart Panini Maker. I tried to use the mobile text offer to get the discount but get this... "the coupon doesn't arrive for 24 hrs!" Anyway, they refused to work with me on avoiding the time and expense to return and get the appliance in time for my Mom's birthday. Seriously?? I asked for the manager and district manager's names which they obliged. It was a great way of saying "Yes, I deserve the Retailers Moron Award."

I went to the store located in Spring Valley NY to purchase a gift off of a bridal registry. I purchased 6 Mikasa goblets, which are sold individually or as a set of 4. I asked if I could buy a set of 4 so I could have a box and was told no because that's not what was registered for. So, after being in the store for an hour and a half bc no one could locate the item, I decided to just pay and leave. A couple days later I called the store in hopes of talking to someone else who could help me. It turns out I was very wrong.

I placed an online order for my sister's bridal shower that will be held shortly. The order was placed on Tuesday. I was surprised when it wasn't shipped yet since most online stores will ship it fairly quickly. Went online very late Saturday evening / Early Sunday morning and found out order was cancelled. No reason why, no email. No Nothing! I just placed another order for a pick up in the store. Hopefully will pick it up Monday. I am surprised how I was NEVER notified of the Cancellation. No EMAIL NO NADA!!!

This could be the hundredth time I've written this. I went in to look for pillows. I needed some specialty help, I stood and waited for 10 minutes. Finally I started calling out for help. Nobody! Finally I went up to the front and talk to the manager who was of course very apologetic and offer to help. By that time I told him that I no longer wanted to give the Bed Bath and Beyond my business because this is ALWAYS the way it is when I come in the store. They are off my radar for good.

I purchased an outdoor folding table. I was notified by Bed Bath and Beyond one week later that they would not be able to deliver the table since it was out of stock. I was expecting the table to be delivered that day, not to be told that it was out of stock. Do not understand why it took so long to notify me that it would not be available for shipping. When I requested that they substitute two smaller tables (42 by 42) for the larger table they absolutely would not do it. They were only willing to give me the 20% off which is what I would get with the coupon. So essentially they were willing to do nothing. I shop at BBB weekly and will now take my business to Pier One, Belk or World Market.

Today my family and I were shopping in Bed Bath and Beyond in Tampa, Florida and we were very dissatisfied with the customer services at the check out. We asked the employee how do we sign up to receive email newsletter and to receive the 20% off. She told us to sign up through text messaging or through the store website. I filled out the information on the store website but, we told the employee that it didn't go through so she prompted me to do it again. The second time I filled out the information, it still didn't go through so the employee began talking snippy with us. As if we were wasting her precious time! After we paid with my bank card she handed us the wrong receipt and instead of saying I'm sorry I gave you the wrong copy of the receipt , she then reached way over the counter to yank the receipt from our hand.

Visited the SanTan Arizona store on Saturday, 4/11 and as we walked near the linen dept there were two sales associates heading in different directions. We needed chair cushions that were located above that we could not reach. Looked several different directions for help, finding none. Went to the front desk and asked if someone could help us. The lady said absolutely. Ten minutes later no one ABSOLUTELY showed up to help us. We realize our $100+ sale might be insignificant to them. Walked out empty handed. Very disappointed as they did have the cushions that we really wanted to purchase.

Ordered about $300 of goods and charged double. They said it was "policy" to hold double the amount until it was shipped??! This is theft without any authorization or reason. They said it may take 10 days to return the $300. Looking to file charges.

I ordered 2 shower curtains and hooks from these rip offs! They were the ugliest shower curtains I have ever seen. I wouldn't put them in a dungeon! They weren't like the picture online. I sent them back the very next morning. I called the company to make sure they received them and they said they did! I ask when I could accept my refund. I just about fell over when they said 14 business days! Wow!!! They need to be in trouble through the credit card companies! People do yourselves a favor. Don't buy anything from them! I will never buy again! I don't want their garbage for FREE!

Purchased a scented oil and one of the pretty plug-ins that is required. A Leaf to be precise. The plug-in can rotate, and the plug-in somehow turned resulting in oil leaking down my wall and to the floor. The heated oil ruined my linoleum and discolored the paint on my wall!! The wall needs to be repainted and the flooring requires replacement. When trying to clean up the area, it smears. Very expensive repair. Will never recommend or purchase product from Bed & Bath again. Makes me wonder what chemicals were being exposed to my home when it caused such damages to wall/floor. Health Canada should be aware.

Mislabeled, false advertising. I already spoke with the Manager at your new store in Manhattan who wrote all my complaints down and assured me she would forward them to legal affairs as I requested so I won't waste any more of my time. There is a Homegoods I can shop at.

In November 2014, I made and paid for in full an online order for 10 grommet sheer curtain panels. I received 3 of 10. I emailed the company several times. They never responded. I want the products I worked hard to pay for.

This applies to online only. The website is very cumbersome to use for ordering. It took me approximately 45 min to place an order when it should have taken 10 minutes. The real problem though is that they broke my order into three packages with three vastly different ship dates. One package made it in the time they said it would, did not ship until one week after the order was placed, and the third package still hasn't arrived. They will not be able to compete with Amazon if they can't ship in a more it melt fashion.

I had seen this outfit for my daughter, fell in love with it & decided to purchase it. Tonight I found some cute boots to go with this outfit & purchased those. I put the outfit on her because she has been so sick & we haven't been doing much. SO I FINALLY got a chance to put it on her. I pulled the outfit out & it was so cute. Loved it. And then I noticed one of the pants legs was shorter than the other. It's very noticeable. I have emailed my complaint to them. We'll see what takes place of it. Definitely not happy.

You can return anything with receipt or box of item or even exchange and price match guarantee on the item. Great return policy! No time length either.

I received the Caphlon Tri Ply 10 PC copper set as a wedding present from Bed Bath and Beyond. I have returned all 10 pieces three times and all three have been defected. I am contacted you because I am so upset with my copper pan set and feel there is nothing that the stores can do. PLEASE HELP ME RECEIVE A NON-DEFECTED COPPER PAN SET. My item number is 12887817, upc 0016853002658, order number **, Carton # **. Every time I return this product, BBB sends me an entire new box of pans. The issue is really that the pans are defected. Currently, I have five hideous pans with defected blemishes that cannot be cleaned. It is such an eyesore and I am so desperate for a correct and complete order. Please help us rectify our wedding experience.

Merchandise was marked with a price but manager wouldn't honor it even though there were others marked the same. Employee mistakes can be costly but that's what managing and accountability is all about.

I recently purchased a Norelco replacement shaver head at BB&B which included a rebate offering. I submitted all the required documentation including the UPC (and like most others have photocopies to prove it). I received an email advising me that my claim was invalid because I did not submit the UPC code. False. There is obviously a deceptive practice taking place here, and it should be investigated. All consumers should be forewarned not to shop at BB&B.

I am a regular shopper at Santa Rosa Bed Bath and Beyond! I personally worked in retail over 25 years. This experience was Awful! This was my second time returning my purchase of all the years that I have shopped here! I was returning a Dyson dc41 vacuum that was bought for me, as a Christmas present a years ago by my three daughters.

I had ordered an item off of my friend's baby registry. I got the confirmation of the order, printed it out and put it in a card for her to give at her baby shower. A few weeks ago she told me she had never received it. Long story short, customer service was rude and told me that the order was already fulfilled but they can't tell by whom and unless I purchased another one they won't send it out. Wow. I will be purchasing another one - but not from them. Ever again....

I have always had good success with Bed, Bath, & Beyonds' return policy. I have taken several irons back without receipt, and they've always traded them for me. Last time they didn't have what I needed so they ordered me one, and shipped to me.

BED BATH AND BEYOND IS TRASH. Online ordering is a joke. Sent the wrong items then would not accept the items they sent me at the store location, citing that they did not sell that item with that SKU #. Had to try several stores. Third one finally accepted the item and issued a refund of which I was told would be immediate and a week later I have not received. Called the customer service line and was told they have no way of looking up the refunds and I would have to go back to the store to sort it out. So poorly run, I knew I should have asked for a cash refund. THESE STORES ARE TERRIBLY MISMANAGED - BUYER BEWARE!

I ordered several items online from BB&B and an invoice was generated indicating free shipping and a total of around $260. Not only did the order take a while to ship but most of the items were shipped separately from different warehouses and my credit card was charged multiple times to the sum of around $371. I have never had such a poor online shopping experience before and will not use their online services in the future.

I ordered two Spode Lucia bone china placesettings. Could get them MUCH cheaper elsewhere, but thought customer service would be better at BB&B. WRONG. They were packaged VERY poorly, and in both sets the cereal bowls arrived broken. Contacted Customer Service, sent pics of broken bowls. Received ONE replacement bowl, contacted them again, no response. Posted review on website - it never posted (clearly blocked). No refund, no replacement. Nothing. Never again - overpriced and zero ethics.

Don't buy any furniture here. Low quality, bad instructions (yeah, you have to put it together) and not a hassle free refund. I'm still waiting on a refund for order ** SKU 41382233. They advertise an "easy refund" service but it is not true.

I shop here often and every time the staff is most helpful and knowledgeable about the products. Check out and returns are graciously offered and have not once been treated with a rude gesture or comment. Merchandise is displayed in an attractive manner, prices comparable to other similar stores. If you want anything for the home, it is there!

My little sister ordered my mother a kitchen glove for Christmas that was only $10. Little did she know that she was also paying for shipping, and paid $20 for it. There is a Bed Bath & Beyond not too far from me, so I told her we would cancel the order and buy it at the store. I called customer service a few hours after she made the order and they told me that we only have 30 minutes to cancel after the order is made and it already left the facility. I got an email a day later saying it was shipped out. Really, Bad Bath & Beyond?!? I will not be shopping here again.

I went to Bed, Bath and Beyond at 5210 Campbell Blvd and was greeted by the manager **. My birthday was Oct. 31st and my dad purchased me a blender. This was my birthday/Christmas gift so I received it the Monday after Black Friday. My dad lives in Miami. I only get to see him once a year. I explained to the manager I wanted to exchange it because it was not the right one. I did not have my receipt and I called 800-go-beyond and was told I did not need a receipt and their policy was that they accept all returns with or without a receipt and he stated that this was not the policy and he could not exchange or return the blender. I was very upset and I WILL NEVER SHOP AT BED BATH AND BEYOND AGAIN.

I entered in the Bed Bath and Beyond Store here in Dt Seattle WA. I had an item to return, that was packaged in a Bed Bath Beyond shopping bag up on my entering the store. I approached the cash register and let the cashier know that I had a return. She takes the items out of the bag, looks them over and notices the tags are off of the rugs. I removed the tags because I had thought that I was going to keep the rugs but decided otherwise. As the cashier prepares the return she calls for a manager for approval. The manager comes down asks me for my identification, and becomes completely disrespectful. He asks me a series of questions of if I have my receipt, where did I purchase the rugs, things that were in reason due to the fact that I didn't have my receipt or the ticket information information. After we went back and forth with those issues with a line developing behind me, what struck me in total disbelief is when he said to me, “What door did you come in?” I couldn't understand why I was being ask that, so I responded to him with "What did you say?” He then repeated with "What door did you come in, the 3rd Ave or 4th Ave side of the store?” I responded with “What are you asking me that for?” and he replied with "So I can run the cameras back.”

Purchased a vacuum at BB&B a little over a year ago. Handle broke so wanted a replacement. Took the vac into store. Their policy "easy returns." Right??? Well they tried to tell me I did not purchase at their store due to serial number. Even with the receipt I was penalized due to a glitch in their system a year ago. My suggestion before taking home a new vacuum, check the serial number and be sure it appears on your receipt correctly!!!! I have since had them remove our email and address from their system. Will not return to their stores again. I know being one person they really won't care but I get extremely agitated just hearing or seeing their name at this point. Extremely sad as I was once a loyal customer. Things are for sure changing...

I was in Bed Bath & Beyond today bargain shopping. I zipped around the store for a good hour picking things out. However, when I was checking out a tagged sale item did not ring the clearance sticker price. The cashier called the manager over, and the manager peeled off the sticker, and said "sorry this price is wrong". I said, "I thought the store had to honor the clearance price", but thanks to the governor of Michigan it isn't so. Now they can just sticker stuff any which way they want - anything goes. I've even seen clearance tags priced higher than the suggested retail price - thanks retail.

I don't normally review great experiences (I know, it's sad to say) however, I've received wonderful customer service twice in a row for different reasons now and it stood out as rare to me in this day and age. To start, there was a bathroom accessory set I wanted. I asked them what store in my area within Canada stocked this particular item (so that I wasn't driving around all day). They informed me that none of the stores in my vicinity carried this particular set, but that they would mail it to me, and waive the shipping cost. I thought that was pretty amazing of them to offer this.

Bed Bath and Beyond has been sending me junk mail for years and for years. I have been calling them and asking them to take me off their mailing list. I am told each time that they would but that it would take a couple of months since their direct mail is prepared months in advance. Well, several years later, I am still getting their junk mail. I have even told them that their junk mail is accomplishing just the opposite and I would never set foot in their store. Did not seem to make any difference. Maybe a post here would get them to respond.

I recently purchased a Soda Stream from Bed Bath and Beyond, with a $20 rebate offer. I later received a postcard saying that there was missing information that I needed to submit. When I called, they said the UPS number was missing. I asked if they were sure, since I had cut it out of the box and included it. They then put me on hold and came back saying that they would send the rebate. They had written that the number was blurry. Not sure how that happened since it was cut out of their printed box. They did make it good, but it makes me wonder if it was just an effort to try to avoid paying the rebate. I think this kind of thing happens all too often.

I went online to buy the wedding gift for friend in the gift register. Then I went to the store and picked up the items when they were ready and was charged at the store with my card. You also had to put in your card number online for the gifts but it was not charged. That was odd. After I was home I checked my account and at the bank it was charged twice, once for the store I was at and it had the correct store number then again for this store #651. I will never shop at Bed Bath and Beyond again.

While they can be a little pricey, they expect that you will have a few 20% off coupons. They have an extremely liberal return policy and generally great, pleasant staff.

On or about May 25, 2014, someone at Bed Bath & Beyond, Store no. 651, in Totowa, N.J. charged $247.78 to my credit card. BB&B does not want to do anything about it. My bank did!!

I applied for a job, part time, at my closest BBB. Two co-managers and the hiring manager of sorts, decide on the hirees. I met with the first two, the second telling me that if the 3rd was not off that day he'd send me right over to him with his blessing. I am not only an experienced sales trainer, salesman of 40+ years that presents himself very well, a three time business owner and lastly, a customer of theirs for 30+ years. Well, I don't hear back. OK. I call and ask for co-manager #1, Aaron. He says that he'll talk to Michael or Richard (the hiring manager) and get back me soon. Nope. I wait a week or two.

I have spent a great deal of money at BBB. 2 years ago we lost our home in a fire. I replaced sheets, towels, comforters, pillows, small appliance at BBB. Literally thousands of dollars. I placed a recent order and asked for it to kept in the store for me to pick up. Not possible. My shipment was stolen from my front steps. BBB response: "Too bad but you're out of luck, no help here".

The only thing I don’t like is their clearance section. Most of the stuff are broken and shouldn't even be sold. Example is those plastic cup, some have cracks in them and should be used. They have stuff that are missing and they try to sell that too. I saw a Vornado fan that was used and I mean used. The fan blades had a lot of dust on it. It was for sure a return because they do sell their display models and it’s not half bad. Otherwise, I like their 20% off and the $5 off coupon that never expire.

I ordered a stock pot online, and when I received it, found the size not practical for me. It was much larger than the burners on my stove. I returned it and waited for the refund to be credited to the gift card I used to pay it. The gift card was never credited, so I contacted Bed Bath and Beyond to be told, it will be 2-5 weeks for a refund. They never credited my gift card at all, instead they mailed me a store credit. I am well over an hour away from the nearest Bed, Bath and Beyond retail store. Have tried 3 times now to get them to credit the gift card as their site claims they will do with a gift card purchase, and they just keep ignoring me. I will never order or buy from Bed Bath and Beyond again. I will write a letter to the corporate office next.

As a limited income retired grandmother, the purchase of the InStyler for my 12-year old granddaughter's birthday was unusual. The $99.00 cost at Bed, Bath and Beyond sent me online to check for any coupon that might be available. I felt lucky to find a $10.00 promo online, and then using a 20% off one item at Bed, Bath and Beyond, I purchased the InStyler for $71.99. On the special day when we watched the how-to CD, tears flowed when the product heated up but would not allow the low setting to be accessed. I unplugged the hair styler and tried again without any luck. Enclosed with the InStyler was a large separate note stating: IF YOU HAVE ANY PROBLEMS WITH YOUR INSTYLER ROTATING IRON, DO NOT RETURN IT TO THE STORE. A website and customer service number was provided. Thus began a two-month frustrating attempt to get a replacement InStyler for the one that was never used the first time, due to some kind of electrical problem.

Sent a $100 + wedding shower gift. Selection of general congratulatory remarks didn't take. Gift received and a card of congratulations from someone else was included with the gift, so recipient had no idea it came from us. 3 calls to BBB and we are told it is our fault. No apology, no willingness to send a correction, nothing! Very unprofessional and lacks customer service. Will never do business with them again!

I do not understand why Bed Bath & Beyond would mark the option for the receiver having to sign on the spot for a UPS delivery. I have a full time, day time job and have been fighting with UPS for days to just leave the package at my door. I don't have time for this since the bridal shower I ordered the gift for is in two days. Huge inconvenience to order online.

BB&B's registry is initially great. The Sales Associates are nice and helpful with helping you set up your registry. Then, as items are purchased from your registry the issues begin to arise:

Back on 6-5-2013, I ordered a Shark Vacuum through a BB&B store. I paid @ the store a total of $ 262.86. The problem is I still have not received this vacuum and that seems like a long time. I never got an email with tracking number so I haven't been able to track my order. I have however called customer service who tells me to go online and send an email. I have sent 3 emails with no response at all from BB&B !!! Needless to say, I am quite upset with this. I have dealt with BB&B for many years with no problem at all. I really like how I have been treated in the past. But I don't know what's going on regarding this transaction. It's just not like them. Not sure what my next step is but I am truly upset with this. To me, $262 is a lot of money. I just hope I can either get the vacuum I ordered or recoup my money.

Red Dish Drying Mat Bled on my White Counters - Well, I now have pink counters. Bed and Bath has tried to resolve, but the problem is with the vendor; the maker refused to do anything about it, and Bed and Bath continue to carry their products. Why does Bed and Bath continue to sell this defective product? Heading to court on Monday.

I went up to purchase something. There was a long line at the return-customer service counter and one regular cashier for purchases helping a customer. I did what any normal person would do and assumed people were needing customer service, returns, etc. at the customer service counter. I stood by the regular purchase cashier. Some horrid old woman waiting in line at the customer service counter accused me of line cutting in front of everyone including my child. Apparently, this store failed such a simple task as clearly defining their lines so customers knew where to go.

I wanted to purchase three electric heaters. The store manager spent about 20-25 minutes with me and I purchased two electric heaters on March 10, 2013 and due to the budget, I asked the manager that if I purchased a third heater (Dyson AMO5) next week if this sale price would remain into the next week and the manager assured me that yes, the sale price is for the whole month of March 2013.

I returned an item that I received as a gift (and provided a gift receipt) only to be told that I had to take store credit that was printed on a piece of receipt paper. This store doesn't even have the decency to offer a plastic gift card? I have to carry around a piece of paper that will wrinkle, rip and eventually have the ink wear off. The company is hoping that you lose the paper receipt so they can keep your money. What a joke! Even Wal-Mart offers store credit on a plastic gift card.

I ordered a 3D puzzle of the Empire State Building. It finally arrived just a few days before Christmas and it was the wrong puzzle. The invoice that came with the order said Empire State Building, but it was the Eiffel Tower. It was for my grandson and I didn't have time to send it back for the right one before he came for Christmas. He said, “That’s okay, nana,” but I was very disappointed because he really wanted that puzzle. I will probably not order from you again.

On 12/13, I made an online purchase of an item for my Father's Christmas gift. As of today, 12/17 at 5 pm EST, the item still has not been shipped and I will probably not receive the item before I leave the state to celebrate the Christmas holiday with relatives. I have spoken with three customer service reps and each one has lied and initially stated that the item was "shipped" but, when I asked for the UPS tracking #, they could not provide it and stated the order was "in process". What does this mean? Either you have the item to ship me or you don't! Either the package has left your facility or it hasn't. Which one is it? When I asked to cancel my order and have my credit card refunded, they said it was impossible because the order was about to be shipped. This is a horrible experience and now I will not have my Christmas gift for my father unless I spend additional money and purchase another one. I will not order online from them ever again.

I went to the dumpy Bed Bath and Beyond store in town looking for gifts. It took forever to find out they were all out of what I wanted since I couldn't find anything in that crowded mess of a store, and the employees did not seem at all interested in helping customers. I didn't know why I bothered, but I ordered the items I couldn't find from Bed Bath and Beyond, online. On the website they claim processing an order only takes 1-3 business days. I waited two weeks and the order was still processing. I tried to cancel the order and five phone calls later I was finally able to. I knew I would never have gotten the gifts in time had I waited for them.

I went to the store on Carefree Hwy to purchase a couple of boxes of Keurig Coffee with coupons that had been mailed to me at my home. One was for $5 off purchase over $15 and another coupon for 20% off one item. I went to the counter with two boxes of coffee, each $11 a piece. I was told both coupons couldn't be used at one visit. After I explained to them how the 20% off coupon would make one box approximately $9 and then with the cost of the other box included, the total was well over $15. Now, I know I could have used one, then walked out, came back in, and used the other; however, neither coupon stated another discount coupon couldn't be used in the transaction. I know they were just being difficult because that's their way. No problem. I won't be back with or without coupons.

I am very surprised about your false 20% off coupons. I was on my way to Bed Bath & Beyond to purchase a Cuisinart CPK-17 with my coupon and then noticed that you have a list of about 20 companies that are excluded. Are you kidding me? What a joke. I will be going to Sears or any other store from now on for my business. What a shame.

They don't price match anymore. This store had a fairly good price match before, but as of last week, you can't just bring a printout or flyer and price match. Before they just checked the other store's website and gave you the same sale price, but now, here's the kick in the teeth - they need to call the store that has the sale and see if they physically have the item in stock. This store has become a big disappointment, with lazy employees walking around when you need help. You have to wait over 40 minutes for them to find the products when the manager is there, truly shameful.

I recently purchased a Keurig coffee maker at BB&B which included a rebate offering. I submitted all the required documentation including the UPC (and like most others have photocopies to prove it). I received an email and a postcard advising me that my claim was invalid because I did not submit the UPC code. False. There is obviously a deceptive practice taking place here, and it should be investigated. All consumers should be forewarned not to shop at BB&B.

A co-worker and I decided on our lunch break that we would go to the Bed Bath and Beyond store located on Grand Avenue in Chicago, Illinois. We are professional women, who work for a very prestigious and popular firm. The store is not too far from the office, plus it is also very close to my condo. I am very familiar with this particular store. We entered the store around 1:35 pm. We immediately went in the area of the appliances as my co-worker wanted to purchase a toaster and was thinking about purchasing a blender/juicer. We first started looking at the blenders/juicers because they were at the beginning of the aisle. Within 2-3 minutes, a customer service associate approached us and asked us if we needed any assistance. We indicated no that we were fine. We spent a few minutes going over the blenders/juicers comparing the prices, features, and brands. My co-worker decided she would be able to get better pricing elsewhere. We moved further down the aisle to look at the toasters.

I returned items purchased on my debit card. They were credited back to my card and I was also asked to see my driver's license? They swiped my card, entered my DL in their system (time waster and makes me look like I'm a scammer), held up the line (but hey, first come first served, not my fault their policies make everyone wait) and then asked to fill out a receipt with my address and phone and sign. Gosh, you would have thought I was filling out paperwork to purchase a home?!

We have been loyal customers at store # 388 since it has opened. My husband called ahead to make sure we could return these items without our receipt. The manager at the time approved this. The items were in unopened boxes and have never been used. My husband explained to the manager that the items did not work on the type of wood floors we have in our home, so we did not want a new one nor store credit. Again, he agreed even though we did not have a receipt. When we drove all the way over there which is very far from our home, once we got there, they said that we could only get store credit due to the CCs we had did not match the purchase, but we explained that we have changed out cards recently since then which have different numbers on them now. He said, "All I will do is give you store credit." On top of everything, he embarrassed us in front of the entire store, being very rude and very loud, which we did not appreciate.

I actually tried to remove my prior complaint with Bed Bath & Beyond but was unable to. I went back to the store to exchange my gift and they were incredible at the Canyon Country store. They were very apologetic, and helped me immediately even though there was a line at the checkout. They completely rectified the situation and had the new gift wrapped in minutes. That is good managing of a store, whoever the manager is. But all of the employees were extremely helpful!

First of all, after trying to purchase a gift from a friend’s registry, we found all the boxes to be damaged for the gift we wanted to purchase. Gee, that makes a nice wedding gift! This is a company that does a majority of their business from people's gift registries! Secondly, we purchased a gift which said was "available". A couple of hours later, I got on the internet to make sure they had put that the order was "fulfilled". Well, now I see that someone else has purchased the gift! Two orders purchased for the same gift. Now, I have to go back to the store, return it, and buy something else. I don't have time for this! They screwed up majorly. When I called the store, they said that wedding registries don't update for 24 hours. Really?! You've got to be kidding!

I placed an order for $404.41 of merchandise with my debit card online on 8/06/12. I called in two days later to cancel the order because I found better pricing elsewhere. I was told the order was cancelled by the customer service representative. I received an email later saying the order was shipped. I called back and was told the shipping department didn't catch it on time and the order went out. The order was delivered and picked up a couple of days later (on 8/10/12). I called the BBB and was told that refunds are processed on Fridays only. Today is Wednesday, August 22 and I am still waiting for the refund. I called in again on 8/22/12 and was told it should be processed by the department this Friday. We shall see! How can a company of this size operate this way?

I ordered a luggage set and some dog toys from a BBB wedding registry on July 25th, with standard shipping of 5 to 8 business days. I shipped it directly to the bride and groom's home through the registry. The luggage was free shipping because it was coming directly from the manufacturer, U.S. Traveler. Today is Wednesday, August 8th and the only thing the bride received was one small $2.99 dog toy in a huge box. That's it. Over the last 5 days, I have called customer service no less than five times to stay on hold (each time) for 5 minutes to 10 minutes waiting for a human being for one to never answer the call. Their recorded message keeps saying they are having an unusually high volume of calls and that they are having problems with shipping.

Curtains purchase - I was very surprised yesterday when purchasing some curtains at the Spring Hill, TN store. They didn't have the 95 inch ones in stock and I was told that I could order them but would be charged $17 shipping fee. Other stores (Macy's/Dillard’s, etc. in the area) all have the policy that if not in the store, then it's shipped to your home with no additional charges. I was very disappointed in Bed Bath & Beyond’s policy.

I am very disappointed in the online ordering at Bed, Bath & Beyond. I ordered 2 different bridal registry gifts for 2 different brides on Friday, June 8th at 9:00 in the morning. One order took 6 days to leave the warehouse and the other, 7 days. If you need a fast gift, don't go online! Next time, I will make sure I have at least 3 weeks before I want it delivered. I am mortified to go to this shower out of state, so I will be purchasing the item and bringing it with me on the flight. I really wanted to avoid this. The other bride is due to get her present on Tuesday, June 19th, 2 days after her shower.

My boyfriend and I visited your Oklahoma City location on 4/19/2012. We parked his 2006 Ford Mustang GT directly in front of the store. When we came out to leave, there was a cart touching the driver's side fender. When we removed the cart, there was a huge dent (we did take pictures). I went inside to ask what Bed, Bath and Beyond's procedures were on incidents like these and the associate went to get the store manager, April. April assured us the matter would be taken care of and we had nothing to worry about. My boyfriend asked what the percentage was on cases like these being resolved and she responded with, "I have been the store manager here for 12 years and believe me, it will be taken care of."

On December 24, 2011, I had called my local Bed Bath and Beyond store about a return of dishes I no longer wanted to keep that I purchased myself. I already had a gift registry for a friend and family to buy me things of, etc. I asked the customer service person if there would be a problem with the return of the 4 place settings of dishes since I didn't have my original receipt. I was told my return wouldn't be a problem and to go ahead and bring it and that it's no problem and I would get a store credit.

I purchased a roasting pan right before Thanksgiving 2011 at Bed Bath & Beyond. What attracted me to the sale was the $10 rebate. I made my purchase, saved my receipts, cut out the UPC code from the side of the box and quickly mailed it out. Today's date is March 3, 2012 and I realized that I never received my check. I called BB&B's rebate number and was told in a recording that the check was mailed on 12/22/2011. I called customer service who said the problem was that there was no box number on the request, yet they were quickly able to locate my claim via my phone number. I did not receive any call. I was told that a new check would be cut and I would receive this "check" within two business weeks. I wrote "check" because I was told that the "check" would be printed on a postcard. I will never shop again at BB&B. What a scam!

I am not someone who typically files complaints. I've had bad dining and shopping experiences before, but this instance in particular rubbed me the wrong way.

I purchased your Heavyweight Liner - scan code 0 55604 81306 8 at Palisades Mall Store in W. Nyack, NY. I would like to get one of these products and open it up and try to hang it. The fumes will make you sick. I had already throughout my other liner and needed to use the shower. I can tell you right now that if that was not the case I would have returned it. The smell was overpowering. In order to finish hanging it, I had to hold my breath, my eyes were burning and the smell was terrible. My bathroom does not have a window so I put the vent on. I had it on for over an hour and the smell is still sickening. I tried to take a shower but couldn't. I tried running the shower in the hope that the water running on the liner would help, but it did nothing to ease the odor. My throat starting burning so I had to fold it up. I will be returning it. I am very dissatisfied customer.

I revisited the location in Manhattan Beach, CA to exchange an item that did not fit my tub. The representative directed me to two areas where I could find an item that may work. He kept my item behind the register with my name attached to it. The young man was very helpful. After not being able to find an appropriate item, I decided to return it. There was a slight wait, but I was directed to another check stand even though my item was at the customer service desk. Leanne did not respond when I said hello and gave me an expression of "what do you want" as I handed her the receipt and explained what I needed to do. She walked off while I was briefing her of the situation. She returned to me and with an attitude said, "It’s not over there!" I again explained to her I left it with the gentleman that is currently at the register.

Watch your gift registries! We had an experience where a store clerk signed my son and his fiance up for things they didn't want. I asked around and found out that this has happened to other people too. People purchasing gifts for their wedding would not know the item they are buying is not wanted. However, things can only be returned for store credit from registries, even if they have the receipt. So, the store has the sale, and purchaser has a gift bought and the young couple is stuck with things they don't want. When I spoke to the manager at the store, he said nothing like this ever happens. But I know of two cases where this did happen. So, just watch your registry closely. I know I will never buy another wedding gift from a registry at BB&B.

My family sent in four rebates for Sonicare products. The rebate forms says one per add. It's a very vague and misleading rebate practices. They need to spell out in bold letters what the allowed rebate is per household. I will not be doing any business with them in the future.

I received a "Invalid UPC Number" postcard from BB&B yesterday. First of all, they completely mangled my address (does this sound like English to you? "Buphif Chiih"), so the post office must have had to look up my correct address by my name. And I should mention I have crystal clear handwriting.

This manager was not able to help me with what I was looking for to buy when I was in a hurry. I was not able to buy the gift on time.

I bought $300 worth of gift cards in the store. The largest denomination was $50, so I bought 6 cards. I tried to make an online purchase, but only 2 gift cards can be used on any purchase. Online checkout says to call 1-800-go beyond. I called them and they said, "sorry only 2 gift cards can be used". Now, I have to pay with my credit card, and I have 4 $50 gift cards left. What a scam. I will probably not shop here again.

I purchased 3 bottles of "hand soap," but what I really purchased was 3 bottles of scented water with a tiny bit of soap in them. I have been a customer of Bed Bath and Beyond for many years, and have always been very pleased with their merchandise. But this time, I am ashamed for them that, first of all, they are purchasing from China and taking jobs away from Americans and still expect Americans to purchase from them. With what may I ask you, and also ask why? This should not be considered a hand soap.

Went in to Bed Bath and Beyond on 6th Av in NYC yesterday with my fiancee'. The check out woman tried to scan a drink we brought into the store. When my fiance' stated that it wasn't from her store, (a drink they don't even carry) the attitude from the clerk went through the roof. Rolling eyes and huffing and puffing, she waited till my fiancee' took everything out of her cart before she started scanning. My fiance' had to tell her that that was everything in the cart. Once she had done so, the clerk proceeded to fold some paper and talk about how she gets of in 15min for lunch with the other employees while we waited. Never making eye contact with us.

I went in to the Bed Bath and Beyond in Park Meadows to return a soda machine CO2 container. I had two containers. The last time I was in Bed Bath and Beyond, they taped my receipt to the container since I didn't bring in my used one. They told me next time I bring the two of them in, I would get $15 for both of them and my next one would be free. Bed Bath and Beyond must not keep their employees up on policy. When I tried to return them, the lady offered me a penny. I was so mad, the lady at the service counter was so rude. I'm never going back! I feel so ripped off by Bed Bath and Beyond.

I will no longer shop in the Bed Bath Beyond store in Johnson City, Tennessee. The service is terrible. Usually only one register is open even with a long line of customers waiting. The cashiers are incredibly rude. I had a bag of popcorn with the items I was buying and decided not to purchase it. The cashier told me to put it back where I had gotten it! Never in any store have I been asked to put an item back that I didn't want. Another time, as I was leaving, a different cashier told me to take my shopping cart outside and return it to the rack. I purchased some bath towels that began to unravel and show pulled threads after light use.

Today, I went to the BBY store on Tatum here in Phoenix, Az. As I took my rotating fan to the desk, the desk clerk asked me, "Do you have the receipt?" I said, "Yes." She said to go look at the other fans and come back as I told her I just wanted to trade for another one as this one was making noises. As I walked over to the other fans, a woman screaming from behind me yelled, "There is nothing wrong with this fan. You do not know how to turn it on and the cage is loose." I said that I took it apart and tried to put it back in the box. She said, "You probably don't have your receipt so why don't you take your fan and leave. I said, "I have my receipt and I just bought the fan 3 days ago."

on sunday july24th,2011 my family n I went into store and we were looking around and you have a revolving stand displaying reading glasses and at top it said 50%off so I found a pair og glasses that were marked 17.99 so half off would of been 8 or 9 dollars but when I went to purchase them they rang up for 17.99 so I advised the clerk the sign said 50% off he went over ans told me that the manufacter marks them before coming to your store if thats the case then why dont they have original price before mark down and why dosnt the sign say that in my opion thats false advertisment he called supervisor over and all he did was erase from the rest of my purchases and walk away not saying anything

We received a coupon for 20% off over email. Our printer was broken so we couldn't print it out. But when we stopped by the store, the cashier didn't believe us so she asked to see it. So, we showed her on one of our phones. It took a long time to pull it up and wait for her. In the end, she said we weren't allowed to use it, even though it wasn't expired yet!

Bed, Bath & Beyond advertised a $20 gift card for purchasing an AeroBed Mattress valued at $149.99 through $199.98 at an AeroBed in-store display. I made the qualifying purchase. I was given a rebate form at check out. I sent in the form and the qualifying UPC code. The UPC code was rejected as "invalid". I had an online "chat" with a BB&B agent who stated that the promotion was for "qualifying" select AeroBed mattress products. This is not printed on the rebate form. I asked her how the fact that it is a "pillow top" disqualifies it when the rebate is for any “AeroBed mattress valued at $149.99”. She said there was nothing she could do. I feel this is deceptive advertising. They baited me to buy the mattress with a display promising a $20 gift card and now they deem the purchase invalid. I have no recourse. This is deceptive advertising!

I am receiving Bed Bath and Beyond's (BB&B) coupons, Bloomingdales catalogues and AARP's newspaper and magazine. I am on a “Do Not Mail Direct” mail list. I should not receive these and do not want to receive these. There's enough litter in the world. I feel irritated and annoyed due to receiving BB&B's coupons, Bloomingdales catalogues and AARP's newspaper and magazine. Thank you for this forum.

My wife tried to pay for a purchase with a personal check. Telacheck told clerk to deny check. My wife contacted Telacheck who told her that they did not have a specific reason; "just something." How embarrassing. Is there anyone my wife can contact? By the way, there was over $3500 in the account to cover the $400 check.

Next he told me the rebate was for an attachment for the mixer. I said no, it was for 30.00. Next time he came back, he said I didn't fill out the rebate form right. I checked off the wrong thing, and finally after being put on hold for the fourth time, he said I needed to fill out a new rebate form.

I received post card stating missing UPC for rebate. I need to resend it because they lost it. Well I won't be receiving my $20.00 rebate for said item and thanks for nothing!

I am seeing a lot of negative feedback against stores regarding product defect. This is not something that should be a complaint against a store. These complaints should be brought to the attention of the company who manufactures the item. To hold the store at fault for this is wrong.

I've had good experience with their rebate center so far, which is why I was surprised to read some of the reviews and felt compelled to post my positive experience. My first rebate request for a $4 rebate for Brita filters was one the most transparent transactions I've ever had. After I sent my form and UPC (cut it out of the box and sent it in. I kept a copy of the form and UPC of course), it was about 2 weeks before I received an email and a link to their online rebate center which confirmed they received my valid request and were processing it. About 4 weeks later I received the rebate check.

Gift cards do not expire. Guess again. If you haven't used it for quite some time, corporate will mark it lost/stolen. Nothing you can do about it either while you are at the store. In fact, everyone now suspects you of stealing the card. I had to call corporate to get the card changed back to valid status. I have to wait 24-48 hours for this to occur. While at the store you look like you stole the card. You have to waste time calling around to find out how to get your card working again. You have to wait until the card is re-activated. You have to go back to the store to purchase the items with the gift card. For marking card lost/stolen, corporate most likely gets to reduce their gift card liability from their balance sheet and increase their earnings. Financial statement fraud?

I have owned a 4-12 cup percolator for over two years and have had no problems. We decided to buy a second one for company when we need decaf and regular. I got the first pot home and when I opened the box, found that the top piece of the basket was down inside the basket. There was no sign of damage on the box and the packing appeared fine. I took the pot back to the store and I went and got another pot, but opened it at the store. It was the same problem and even worse. The third pot that we opened wasn't as good as my old pot, but it appeared that it would work even if it wasn't real tight. Once I got it home I ran clear water through it and found that the label on the front of the pot had fallen off.

Bed Bath & Beyond sells products that are below standard. The latest faulty purchase, in a long list of faulty purchases, has caused hundreds of money in medical bills and there will be more bills in the upcoming weeks and months. BB&B loves to sell products that are below standard and has no problem saying they will not accept liability for any of their products. They sell cheap products-- cheap because of design flaws, cheap because of corner cutting in production.

I purchased Sonicare electric toothbrush with advertised to include $29.99 in Sonicare products plus a $30.00 gift card from Bed Bath & Beyond. Salesperson said you're basically getting this free and helped me complete the rebate form double checking to make sure everything was correct. The submitted information included a copy of the package with the UPC number (clerk showed me the portion of the box to copy). Rebate was denied because invalid UPC number. Not true! It was the UPC from the package the toothbrush was taken from right there in the BB&B store with salesperson watching. This is not my first experience with Bed Bath & Beyond and their unethical sales tactics. You'd think I would learn and shop elsewhere.

12 cup make coffee like tea barely wets the grains. Coffee is not hot. 8 cup makes coffee but does not get hot for 10 minutes later. When this pot starts off, it sounds like a motor boat taking off. Very noisy. Very disappointed.

My son and I just purchased the Emeril Proclad series. We love the glass tops but the pans have begun to discolor immediately. I had an old Revere Ware set that could be cleaned and polished to look new. No matter what I do to these, the brown discoloration doesn't come off. I wonder if anyone out there knows how to take care of these pans. I used soap and water and a sponge. I also tried a steel wool pad on a frying pan. The Revere Ware didn't have this issue. What's up?

I was purchasing a set of Calphalon cookware. There was a bonus of a unison dutch oven. The sales clerk told me they would give it to me when I checked out. Fine, when I go to pay for it, I am told that I also get a $25 gift card from Bed, Bath,and Beyond. I am very tickled when she called to the store room for the dutch oven. They said they were out but some more were coming. The lady in charge at night very graciously told me that she would give me a slip to come back and get it. I told them if not, I did not want the cookware. My house had burned and I needed to make the most of my purchases. I was not asking for a handout. She said she understood and I would receive the dutch oven. I called several times and was assured it was coming.

We also purchased a food processor at Bed, Bath, & Beyond, sent in the information for a rebate on 22 December 2009, and then received a letter in January 2010 saying they needed a UPC code that was on the rebate slip that had been sent in. I saved a copy so I resent it, along with a copy of the actual receipt on 22 January 2010. It's been a month and I've heard nothing since.

Promotion: $10 mail in rebate with purchase of Select Cuisinart Coffeemakers at Bed Bath & Beyond. Submission Type: Mail-in. Date Received: 01-24-2010. Status Detail: Invalid. Invalid Reason: DCC-1100 Coffeemaker Missing UPC. I enclosed all information and they said I didn't. There is no way to contact the company. I lose out on my $10 rebate. It was the only reason I bought the more expensive product.

On Thursday, Jan. 21, 2010, I bought a bunch of things. One of which was a power station on clearance for $4.99 from $9.99. When I got home, I realized that they charged me $9.99 so I quickly called the store and the girl told me to just bring in the receipt and they would credit me back. I couldn't get back until Sunday, Jan. 24, 2010. When I went in with the package and my original receipt, the girl called the manager Jose over. He went and looked in the aisle I got it and told me that it's not their clearance sticker and there was nothing he could do about it. I asked him if he seriously was insinuating that I made a special trip to try and cheat BBB out of $5.00? He said there is nothing he could do!

I purchased two roasting pans for Thanksgiving. I was drawn to the store because of $10 rebates per pan. I asked the salesperson when purchasing the pans if I could get the rebate online. They said, "No, just fill in these forms (they gave me two and underlined the item I bought) and mail them in with your receipts." They also underlined the items on my receipt. I did not save the boxes so I did not keep the UPC barcodes. I assumed I had enough for the rebate with the receipt and forms since that was what I was told. I called the rebate center. They said it was not the salesperson's responsibility to tell me I would need the bar codes and that they would not honor my rebates without them.

I received a $25 gift card from an attorney in my office in Christmas 2003. I placed in a drawer and forgot about it. I cleaned out the drawer last week and called BB&B last week to ask whether the card was still usable. I was told yes. Their cards 'do not expire'. I saw the same policy online at their site too. I went into the above store to use the card on Sunday, December 12, 2009. I shopped for an hour, then at the register, I was told loudly by the manager that the card has zero balance and had been reported as 'stolen'. I knew this was impossible, so I demanded to speak with the telephone verifier who said my card was stolen.

This customer service lady was rude and nasty and acted as though she was doing me a favor, along with a woman named Mercedis that was right in with her. They are loud and obnoxious and very unprofessional. They acted as though I was a dog. Never will I shop at your store again. We tried to return something and they gave us such a bad time. We thought your policy with returns were supposed to be easy. Well, I am here to tell you, these 2 women should never ever have dealings with any customers ever. They are unprofessional and nasty. We will never return and we were great customers there.

We registered for the pot and pans set for our wedding in April 2007. We had old pots and pans that we were using up until recently, and then we started to try and use our new Emeril pans which are supposed to be nonstick. We tried making scrambled eggs in a pan, and now, it is no longer useable because we can not get the eggs unstuck. The outside of the pans are also stained after one use.

I have the same complaint as Nyola of Independence MO (08/07/08). My B&D Digital Advantage suddenly quit heating without any warning. I too have not had it very long. Before then it was a very good iron. HELP!!!

I recently visited store # 850 in Sayville to edit my bridal registry. I wanted to add a valance to my registry but could not find the one I was looking for. I asked the manger on duty, Jill, to help me find it. She was very rude from the very beginning. She asked me if I had even looked? through the stacks. I said I looked as best I could without the stacks falling off the shelf. She told me I needed to look through them all and then kneeled down to look in the bottom stacks. So I began looking through the top.

received back to college brouchure which advertised sweepstakes on back cover. no sweepstakes in any of the sites. the sweepstakes states it is from july 1-sept 2,2008. what is a person to do. by the way, i spend quite a lot of money in [their] store.

On April 24,2008 I purchased two gift cards. one Bed Bath gift card $25.00,one Barnes and Noble gift card $25.oo. This was my gift for my daughter in law mother's day present. I mailed a card and the two gift cards on May 06,2008 from the Buffalo Grove Post office,Priority Mail.Today is May 18,2008, and it still has not bin delivered. I went to the Dominick's store in Palatine, where I purchase the two gift cards and told the person at the customer service desk, that the gift cards did not get to my daughter in law for Mothers Day. I would like to cancel the two gift cards and issue new ones, the person looked at me and said ( I can't do anything for you because when cards are purchased and gone from the store so are the card numbers, and then she walked away.

embassasment, humiliation.

i had a weddind registry at bed bath and beyond. I received some pillowcases that I decided i didnt want. when i went to the store to return them the manager at the store said that there were no records of those pillow cases being bought in california. He refused to return them even though they were shown on my registry as purcashed. My aunt bought them in a different state I tried to explain to the manager. He then took the pillowcases from me and refused to give them back. he said someone would contact me regarding the return. It has been 3 weeks and i have called the store 4 times and no one ever returns my calls. I dont think its legal what they did.

I wanted to return a $25 purchase with a valid receipt, get cash back and then buy the same with a gift card I had recieved. The person at the register said he would do so but ended up putting the $25 on the gift card. When i told him thats not what i wanted, he was snappy and downright nasty. He smirked and said he couldnt undo what he had done, behaving as though somehow i was being unreasonable.