Bed Bath & Beyond Reviews

I have made at least 8, yes 8, calls to Customer Service Reps and to a manager (Laurie **) with little follow up from Corporate. I simply need my city address for all mailings to be corrected. It only required deleting the city on file on my profile and typing in the correct city; a very simple task! I was told yesterday the manager would call me after she gets in to work today but I never heard from her, so I had to follow up. I was told it takes 6-8 weeks to correct this simple thing - this is absurd. I had plans on buying all my Christmas gifts ($1000+) at Bed Bath And Beyond but will now not be doing so. I am now boycotting the company and will tell many about this to advise them do the same.

I recently went to the stores in Charlottesville and Waynesboro Virginia. I order from their website occasionally but had forgotten how wonderful the in-store experience is at Bed Bath. I was given all of the help I need to get my college student's room ready at the Charlottesville store and as I drove home I thought about a KitchenAid attachment that I thought about buying but did not. I was driving past the Waynesboro store so I pulled in. They did not have the attachment that I had wanted in stock. When I mentioned out loud, I wish I had bought in in Charlottesville, Margo the sales associate immediately said, "Let's write it up and I will have it shipped to your home at no charge." This was on Sunday and on Tuesday it was on my porch. Great company with great products and employees!

I've ordered a $600+ armchair and they left it at my stairs, in an open box, under heavy snow. Mind-blowing! I would not recommend anyone on buying anything from their online store and I will, myself, avoid using their brick and mortar stores as well.

We ordered a new GelPro for the kitchen. It's larger than the previous one, and comes in colorful print as well. Ours is appropriately, an array of vegetables and fruits. More importantly, it provides a cushion, relieving stress on your legs and back when working in the kitchen; Terrific when working in the kitchen. Our only complaint is that our cats have commandeered it as they too know a soft spot to lay.

I was a good customer. Due to busy career I bought a lot online. Lots of the items arrived damages or defective. I was told I could return to store. Apparently the stores don't like to deal with your online purchases. This store does everything to get the product sold and out the door, but is the worst at returns, even when it is defective or damaged. Most times I was not returning because I didn't like it. One floor lamp was bought and returned 4 times as it was broken every single time. I was told I was a bad customer due to all of the returns. They could care less as to the reason. I wouldn't shop there if it was a the last store on earth.

BB&B has to be one of the highest-rated retail experiences in the US, customer service wise. Store associates will greet you at the door and in the aisles, offering assistance before you even have to ask. The stores I've visited are always well-stocked and clean and the prices are either very competitive or a "steal". What more can a consumer ask for? I took off one star because at times you'll encounter a long line at checkout.

User friendly Web Page, coupons easily applied, easy navigation on web page. Great choice of products available. Check out process convenient and easy to use. A store I trust. Never disappointed with their product.

We order a Vacuum Cleaner online from Bed Bath and Beyond Canada. When it arrived, we didn't like it...and returned it the very next day...as per their return instructions. Almost 3 months later and many phone calls, we are still waiting for our money back. Lots of excuses and promises...but nothing happens. We will continue to fight to get our money back... Be Careful if you order online with BB&B Canada and you are not satisfied with the product once it arrives. You pay in advance...and then Fight Fight Fight to get your money back. Disgusting.

I was buying the Kitchenaid metal food grinder on sale for $79.99 on line when I put another item in my cart the price went up to $99.99 so I called customer service she said that that item was not on sale, I told her my email from BBB clearly stated it was 20% off, she said it hasn’t been on sale since August so I emailed the add to her and when I went back to my email the price changed on my email also. Sounds like they can control just about anything they want. She also told me that it was a price match not a sale but it clearly stated it was a sale of 20% off. They apparently teach the customer service people to lie. Very disappointing and a waste of my time. I can see this store will be the next one going out of business. I will buy from amazon from now on. Consumers beware of their shifty tactics.

Bed and Bath told me they would expect my return but I had a receipt. They said I returned too many things but I had only returned 2 items. The policy does not state a certain number of returns. I just don’t understand how they can even to this.

Easy to find merchandise of great value at reasonable price. Easy to order, easy to take advantage of any rebate by entering promotional code. Reasonable time allowed to try out the merchandise and easy to return if not satisfied.

I have shopped this store through several states. The first thing I have noticed is the excellent customer service. They appear to be genuinely interested in helping you find what you are looking for, or explaining your question to your satisfaction. I have found the prices to be competitive. More importantly, if I have had a problem with an item, they resolve it quickly without question, or hesitation.

I love shopping at BBB because they always have what I want and at a great price. The 20% off helps me buy many items that I can't find anywhere else. We live in MA and FL and stores are near both of our homes.

Staff is knowledgeable and courteous, checkout is fast, and merchandise selection is vast. They seem to be always in stock for whatever you are shopping for, and if not will ship to your home in a week or less for no charge.

We received a gift in the mail for our wedding from Bed Bath and Beyond and it was completely shattered when it arrived. We took it back to the store in Littleton and Simone could not have been more wonderful and helpful. She took care of it immediately and helped us find what we needed. She was awesome!!!

I made an online purchase at Bed, Bath & Beyond. My invoice included a link to claim $10 cash back on this purchase. I clicked and was directed to a Shop Smarter Site. I exited immediately when I discovered that in order to get my 10.00, I would have to purchase something from a company on their site. I did not sign up or provide my credit card information. I then discovered that Bed, Bath and Beyond had provided my credit card information and Shop Smart charged my credit card $2.67 for a membership fee. I am attempting to have this charge reversed and for Bed and Bath to take responsibility for providing my personal information and my credit card information. This is a scam and it must be illegal for my information to be shared without my consent.

Wamsutta had a special, receive 20 dollar gift card for every 100 dollars spent on all Wamsutta products. I purchased several orders over 100 dollars, approximately 6 weeks ago and still have not received my gift cards. BBB refuses to respond to my questions referencing this. This is fraudulent!!! I made the purchases based on the gift card offer. Also, in one of my orders BBB said the Wamsutta blanket does not qualify,...Why not? The promotion says all Wamsutta products!!!!!

Ordered an oval tablecloth 60x102 to be picked up in store. Later that day I picked it up and took it home. Opened the package: it was not oval, it was round. So much for ordering over the phone so I'd be sure the store had it and I got the right size. Took the tablecloth back to the store. Found a tablecloth marked 60x102, seemed like a bigger package, so I took it home. It was not oval, it was rectangular AND it had a disgusting hair in it. Back to the store AGAIN to return that one. I wrote to the company. Got a response two-days later reading, "Try to order again." SERIOUSLY? No one at BBB will be tasked with sending me the correct tablecloth? You want me to try one more time and maybe this time I won't have to drive it back? BBB will be out of business in the very near future. Check its stock. (I have all of my receipts if an authorized person would like to follow up.)

On Sept. 8th I ordered 3 boxes of k Cups and my credit card was charged same day. It’s Sept. 15th and still no delivery. Unbelievable in today’s retail world. Then without thinking, yesterday I ordered a shower curtain from BBB. Today I finally got my order confirmation email with an expected delivery date of Sept. 15th. Ten days away. Completely unacceptable and fully explains why this company is in danger of going out of business.

I recently had a very minor issue at The Bed Bath & Beyond at 2045 Dixwell Avenue Hamden, Connecticut. I was contacted by telephone by the store’s Manager - **. ** was extremely helpful, incredibly understanding, genuinely polite and an absolute joy to deal with!! She has such an understanding of the Customer Service industry and takes such pride and commitment in the operation of her store in Hamden, Connecticut. Hats off to you ** and my utmost respect, for running such a Top Notch location!!

I was unaware when ordering some new bedding items that Bed Bath and Beyond had changed their policy regarding online returns - and let me tell you, you probably will be to. I have ordered many an item online from them over the years and if there was an issue, I would return it to the local store for a quick refund or exchange. That policy is no more. Now, if the local store does not stock that particular item, you have to have either already initiated an online return to have the privilege of dropping your return off in store, or you have to be lectured about how useless you are by the store staff.

Spent $600 on the bride's tasteful selection of dinnerware and wine glasses, along with all the completer pieces. Imagine my shock, horror and surprise when I open the (multiple) boxes to find that all of the completer pieces have been shipped in plastic bags (no original boxes) then covered in bubble wrap and taped in a way which it appears to be wrapped by a 4 year old child. After further examination it was apparent these were used, returned to the store without boxes or packaging, and shipped out to fulfill my order. I was horrified. In all fairness, two of the pieces may have been dusty old store stock that got packaged for shipment, but one of the large serving platters had sticky stuff all over the back, black areas where it appears it was scraped and clearly used.

I signed up for Beyond Plus in 2018 for $29.99. However, with their recent rate increase of 25% to $39.99, I became very concerned. When I called Customer Service and requested to speak with a supervisor, "John" came on the line. With no additional value provided with the 25% rate increase, such as allowing returns without a receipt since they have access to all your purchases, I asked for a rollback of their rate to keep me as a customer. I received the standard, routine, worthless response: "I apologize....", "but the rate increase stays". BB&B appears to be in a freefall of losing customers and closing stores that are losing business, per all the online research that I did, but they appear to not care to keep valued customers such as myself. Obviously a 25% increase means more to them. Unacceptable and very poor customer service!

Did you know that Bed Bath and Beyond sells baby items? I was thrilled when I saw that, I even bought the membership so I can get the discounts. Yes, I've taken some things back but I started spending lots of money when my son was born. I had NO IDEA that things were supposed to be in original boxes as they took things back without boxes. So we ordered a $300 stroller, the next day decided it's not right for us. The stroller still had all the tags, and only stood on our rug so brand new, only thing, my husband rushed and tossed the box. So now without the box, they will not take back the stroller.

Laundry basket sign said $14.99. Rung up $19.99, all he said was sorry. Baskets were put there incorrectly. Would not honor the price that was labeled. He did not care. Disappointing. Will not shop there again.

We ordered an expensive product at the store that was only available online. Spent $29 for a Beyond+ discount that was suggested by sales staff. Didn't like the product when it arrived at the store so we didn't even take it home. Don't need the membership but are stuck with it. I requested a refund and cancellation and was refused because we had "used the coupon".

Purchased a Cuisinart 11 piece pot set that came with A $25 GIFT CARD. I confirmed when I ordered it on the phone. I confirmed with online chat, confirmed by calling again. Today I'm told they can't confirm it. I could have purchased it cheaper at Walmart. Spend too much time on this. I won't be back. Go to Walmart for better pricing and no hoops to jump through!!!

We received our beautiful Via Toro Italian luggage just before our European vacation - long story short. Turned out our beautiful Italian luggage was in fact made in China. Don't let their beauty and Italian name fool you - broken and useless after only one trip. Although discounted, hundreds of $$$ are in the trash. Gave it one star for the look. Can't tell you how disappointed we are with both the luggage and Bed Bath & Beyond for representing junk.

I went to their website and the price of a deep fryer was $60.99, but when I put it in the cart the price changed to $66.99. I call customer service and they said their system always put the real price in the cart. I feel this is an unfair practice.

Boca Raton. Rudest poorly customer service from supervisor Maria. I was at the store #92 on 6/27/19 to get a complaint about an error that the other previously manager did on my purchased. Instead of the supervisor "Maria" in order to be more professional and courtesy with the issue and try to address the issue in a better way, she was completely rude, unprofessional and turned her back to me, as a customer and dismissed my issue that was created by one of their team. I called corporate and made a formal complaint about this supervisor "Maria" at the Boca Raton store #92. Hopefully, the district manager will contact me to further apology and to make up for this inconvenience that she created.

Pretty bummed, went to buy PUR faucet replacement filter with BB&B rebate card. Not in stock so I agreed to order. Initially told it was free shipping, upon checkout with employee there was a S&H charge. Expressed my disinterest in purchasing from Walmart despite a cheaper price. Would not waive $2.99 S&H.

BBB promised to deliver a couch cover by May 24 - a two week wait. They even charged my account on May 19. However, when it did not show up, I called and they said it was back ordered and they had no idea when it would be shipped. I asked why I was not informed and they had no good reason. So, I contacted their customer service two days later (Sunday) and told them to cancel it. Later that day, I was informed by them that the item had just been shipped. REALLY?? On Sunday evening of Memorial Day weekend? What planet are these guys on? I would like to know how they get UPS, FedEx or the USPS to receive orders on a Sunday evening of a major holiday weekend! They told me I could refuse the order when it arrived, so I did. Now the refund to my Visa hangs in limbo more than a month after they made a charge to it. I will NEVER buy from BBB again! In my opinion, they have no ethics at all.

What happened to helpful and friendly customer service? I drove from the High Country 1 1/2 hours to the Scottsdale location for my monthly shopping spree. I was returning 2 items and Adrian was either inexperienced or new on the job which would be understandable and easy to work with but the attitude? Not necessary at all. I'll think twice before spending almost $500.00 worth of product again at that location.

The problem is that BBB uses FedEx to complete their online deliveries. On two separate orders, FedEx claimed they attempted delivery but the delivery was never attempted. On both occasions I had to have the item returned to BBB because of FedEx's incompetence. The problem is. BBB will not issue a refund until they receive the item back which is completely unfair to the customer. I cannot order from BBB online because I will never get the item. On this occasion, I was home, saw the FedEx truck stop on the street, immediately went out to greet him, only to be left breathing exhaust fumes as he drove away. I told this to BBB but they don't care at all.

We were a very loyal customers of Bed And Bath. No more. We order 2 products by phone, $ 600 value. We paid by CC. We’ve been told they will get to us between May 16 to 21. We came back home from a business trip on May 15 & check the status of our orders. It indicate that it was DELIVERED (Left by the front Door) 2 Huge boxes, on May 14. We called immediately to customer service & explained all the above. The girl even claim that’s it’s our fault that it was lost, since we never requested a delivery with a signature, but she will submit a request to investigate.

Not helpful, racist to Muslim people or they found you have different accent they change, talking rude, I make sure me and all my family never support this company for being bad to other. Also they not friendly with kids. Horrible place. Bad experience.

Returned to store to get my 20% coupon off an item I purchased 3 weeks previous. They said the new policy is 14 days and she wasn't exactly apologetic. Well I have news for your stores. I have purchased everything in my Kitchen, Bed & Bath from your stores over the years. Also ordered many Wedding/Shower presents. You are not going to see me for a long time, my days off shopping in your store is over. "ADIOS." It was good while it lasted.

I used to shop at BBB a lot but now when I go there I rarely leave with anything. I feel that BBB needs to change their product lineup to be more upscale or different than other stores in areas that they can be. A few years back I bought wooden beach chairs there. Love them and they are hard to find anywhere so I checked to see if they still offered them. Nope- just the usual array of stuff I can find anywhere. Nothing unique to pull me in. This is just one item that BBB could be different from the pack. I think BBB needs to look at those areas and change things up. I need to see some uniqueness at BBB so I'm buying their stuff instead of shopping at Costco or where ever else everyone shops.

Purchased a three piece patio set. Cost over six hundred dollars. Two chairs and small table. One chair badly damaged. Was told to reach out to manufacturer. They told me they would send parts. Proceeded to put other to pieces together. A few days later was told they did not have parts. BBB gave me one hundred dollars. That is all they felt the one large swivel chair was worth. Depreciated worse than a car driven off the car lot. Beware of purchasing anything from BBB.

I ordered a wedding gift on a Sunday, to be shipped to the bride. On Monday I received a shipping confirmation my order was shipped. On Friday I received an email. The bulk of my order was cancelled because of out of stock. I called customer service. Wanted the whole order canceled. Was told the lesser item was delivered on Wednesday, did NOT get a confirmation on that. All they could say was sorry. I will never shop with Bed Bath & Beyond again, this was my first experience and my last. I did find the exact item on Amazon, will continue my shopping with Amazon.

While I think the products provided are exceptional, Bed, Bath and Beyond’s (BBB) new polices are just not up to par with others in the industry. I recently purchased a bath set that was sent by mistake to an old address. I quickly realized my mistake, but the product had already been delivered. During the first call I made, the representative assured me that I would be provided with replacements. She spoke with her manager and then told me BBB’s policies had changed and the only way I would be provided with replacements is if I/they were able to get the original items from the incorrect address, spoiler: they weren’t.

I had ordered a dinnerware set and the label was created for shipping. I checked everyday for a week to check shipping progress. Every time I had checked it was still in the label process and never shipped. They cancelled my order and redid my order. Then I get notified they cancelled it because they’re out of stock now. What a joke!!! If my order was sent out in the first place they wouldn’t be out of stock. Probably why the place might be shutting down! So many bad reviews and customer service. Very unprofessional.

According to FedEx tracking data, it has taken six full days from the time my order was placed for the item to travel 46 miles. Only 2,136 miles to my home - serious doubts that I will ever see it. In any case, I won't be shopping at BBY again. Forget free shipping - maybe they should try for free delivery.

I visited the BB&B Northpointe Plaza store in Lewis Center, OH 2/14/2019 and again 4/27/2019. Both times I was bombarded by crazed saleswomen asking me a thousand questions at once, sticking sample fragrances in my nose and following me around the store harassing me to try different products. The first visit I gave the saleswomen the benefit of a doubt-it was Valentine's Day, maybe they had a sales quota to meet. But I was very upset when I left. I visited the store again to purchase ONE ITEM-and again was literally chased around the store by nutcase saleswomen. BB&B you just lost a customer. RETHINK your approach in your brick and mortar stores and RETRAIN your sales associates.

There was an issue with the delivery and after several phone calls over the last 3 weeks I'm no further ahead with a resolve than I was when I first called. They say they are investigating the issue but they just confirmed that there is no investigation and that I'm out the money I paid for the items. It was an $85 lesson that now I see why the store is closing. I have plenty of other places to frequent. I guess they don't care because people still go and purchase overpriced merchandise.

Today I received an email for membership renewal for over 31.00. I immediately called and asked to cancel. I was told I cannot cancel. I must have gone into my account and searched and found the one place to click Do Not Auto Renew. I had no idea I was even signed up for automatic renewal!!! I told customer service the membership was "being processed" so why can't I cancel now. He said I am forced to accept one more year and they will cancel next year. This is total BS!!!

I ordered gift for my niece's wedding shower! It was ordered on the 12th of April, when I didn't receive it by the 20th I called the customer service number where I was told that a shipping label was made for FedEx but the item was never picked up! She then said they would express the item to me and that I would receive an email! Well I never got the email so on April 23rd I called customer service again where I was now told that they reordered it on the 21st and it would be at least 4 days before they would mail it! This is absolutely ridiculous! The shower is the 27th and at this point it looks like I won't have a gift to bring! I could have ordered something from China and got it sooner! I have also sent them text messages and email with no reply! They are very unreliable! And care nothing about customer service!

We've been buying sheets from BB&B for many years. They change brands from time to time and currently we are buying Wamsutta sheets. This might be when we started having problems with the length and width but not 100% sure. We purchase Dream Zone 750 thread count PimaCot Sheet Sets and have had to take several back. The flat sheets currently show they should be 116" W x 99" L but use to show 102". 102" they're not but maybe they're 99".

We visited a store in Edgewater NJ on April 2, 2019 to buy a part for coffee maker. Couldn’t find an assistant, it was 3pm, there was no customers in the store and finally when I found a salesperson and asked for help she said that they don’t sale the parts and we have to order it online and run away from us before we asked more questions. It was very rude and unprofessional...

I CAME INTO YOUR STORE ON 3/29/19, Columbia station, 930am to return a candle. THE YOUNG LADY AT THE COUNTER WAS POLITE. But Ms. ** was very rude and nasty. I TOLD HER I had no receipt. She never gave me the option of looking it up by card. Her words was "give her a store card minus 20%." I then told her, "you are just going to assume, and never giving me the option of credit card look up." Very nasty verbal tone. I can IF YOU WANT. I told, "her never mind I need to leave for work". My other co/worker said she is always rude. I will continue with Amazon, will not spend my money and be treated rude.

Too many shady activities by this company to go over all they pulled in recent years. They sold us a robotic vacuum that turned out to be used even though we bought a BRAND new one, for example. Their most recent poor service had a woman (Ebony) checking why an item that I was confirmed was coming was not even shipped days after the online sale. She said she would e-mail me back and follow through to get me an answer but never did.

Today on March 18th, 2019 I bought Some Royal Danish cookies at the Arboretum, NC location. They’re on clearance and have been for quite some time (2) for $15.00 or $9.00 dollars each. There were only three left on the shelf so I took all three. When I got to the register, I told the cashier that these cookies are on clearance (2) for $15.00 or $9.00 each. I explained that there were only (3) tins left, so please can I have the third at $7.50? She said of course and began ringing me up. The first (2) rang up at $15.00 but the 3rd one rang up at $9.00 dollars. She did not know how to change it to $7.50 so she called over the manager.

I visit the Bed Bath & Beyond in Mays Landing, New Jersey yesterday for a pleasant shopping trip where I spent a few hundred dollars. My sister is the manager of Bed Bath & Beyond in Brooklyn, New York. I am on her shopping buddy pass so I get 20% off my entire purchase for the whole year because I am her friend and family. She use her discount anyway. As I tried to explain to the young lady to look me up or to allow me to call my sister so I can get the coupon she refused so I Use the coupons that I already had in my bag. She refused to use the ones that were bent. I asked if she can just simply type in the number. She reviews once. I alerted her that I was going to contact my sister and upper management. She then decided to tell me to come back with different people and then she will help.

I ordered a bedding set online and after 4 days, the order was still being processed. I emailed customer service and got no answer. I even reached out to them on Twitter and they said that my order would be shipped from the manufacturer. The rep said he had reached out and asked them to contact him. Two days passed and I heard nothing. Now I have to start what I expect to be a long process to get my money back. I will NEVER order from here again. Out $400 and nothing to show for it.

I have noticed little to no coupons mailed to me, after being bombarded with them for yrs. BB&B we got used to using your coupons and will not shop with you if you take away the reason for shopping with you!

Went into the Bed Bath and Beyond store in Tyler TX. I actually ran in to see if they had the color bedding and curtains I was wanting so I left my purse in the car but I took my wallet. As I walked through the store trying to make up my mind on which pair of curtains I wanted I saw a sales associate watching me as if I was going to steal something. The female ** associate walked by me a few more times not offering assistance but just keep a eye on me. I finally decided to go by the bathroom items just to see if she would follow.

We ordered a $500 treadmill online. We did not receive the treadmill nor any form of communication after the initial confirmation of the sale. When we called customer service, they had no answers about where our treadmill was. Instead of supporting us, they had US call 2 of their outsourced shipping companies and Icon Fitness, who makes the treadmill. Having bought this product through Bed Bath and Beyond, I never expected to work with 4 different companies' customer service departments to solve this mystery. We have spent countless hours on the phone. It has been a month since we bought the product and we have had no movement on this issue, including any form of compensation or refund.

The dinnerware I selected for my bridal registry was a complete disaster. I had a total of 3 sets on my registry. I received one set at a bridal party. After that I received many questions about how to get the dinnerware because they cannot get it in store or online. I went to the store and after waiting to get answers and taking a huge chunk of my day to do this, they tell me that they’ve been discontinued. They gave me a refund and I selected new dishes. These new dishes I selected had to be shipped. I finally got the box after using paper plates for over a month and there was quite a few pieces of the dinnerware that were completely shattered. It was very poor packaging for such a breakable item. So I had to get on the phone and call to get some of the pieces replaced. They sent me another box. Everything inside was shattered because there was nothing in the box to protect the dishes.

My shopping experience at the Middletown Bed Bath and Beyond on Rt.35 North in the same plaza as Applebees and Chuck E Cheese. I returned a gift (vacuum cleaner) and received store credit on a gift card. It was late and the store is so huge that I decided to save my gift card and shop another day. Today (2/20/19) I decided to go use the gift card to buy my son a birthday gift.

I was appalled when I got not one but two emails to two different accounts about how my pillows I purchased a year ago now might have mites and it was time to purchase new ones. These were two Euro Pillow inserts. I purchased them at the store and did not give either of my email addresses. I wrote them an email and got a generic response saying "We acknowledge that this matter is in no way acceptable, and we would like to emphasize that this is certainly not the customer experience Bed Bath & Beyond/Buy Buy Baby intends to provide to any customer." BS with that. I won't shop there anymore. AND you can't say I must be the only one this has happened to.

The Beyond Plus program, as described by Bed Bath and Beyond supposedly allows you to get a 20-percent discount on an entire purchase regardless. This is completely false in practice; there are many, many instances where they will not discount a single item. I am completely disappointed and consider the Beyond Plus a complete "Con Job". They will not refund the $29.00 paid for the program subscription. I will not shop at Bed Bath and Beyond again period!

I purchased a couple of items last week and upon checking out the cashier asked if I would be interested in purchasing a reusable bag. I declined and then she asked if I wanted my items put into a plastic bag, which I agreed to as it would be easier to transport the items to my car an into my home. She then proceeded to say in a pretty unfriendly tone, that Bed Bath & Beyond will be doing away with the plastic bags in the future and they will only be offering the reusable bags. I returned to my home and threw out the coupons I had left for Bed Bath & Beyond, as I will not be returning to their stores. There are other stores that will still be offering plastic bags for your purchases; so glad there is competition out there!

So, I searched a LOT online for drapes. The color I was looking for was “greige”, a mixture of grey and beige. I realized I needed to see the colors in person. So I made a specific trip to BB&B. They had a nice display of all the various styles and colors. I found the perfect one, pulled back the drape, and the shelves were almost completely bare. Maybe 3 mismatched drapes out of what should’ve been dozens and dozens.

The problem that I have with these stores is that they never have the product that you want in the store, nor can you pick it up in the store. Their pick up in store is a joke, not one product that I have been interested in is available for in store pick up. I have to pick up in store because I am not home during the day for delivery and the items are too big to deliver to work and take home. Their buyers apparently never watch America's Test Kitchen because products that are rated favorably by them are not in Bed Bath and Beyond, nor available for in store pick up.

On January 8th, 2019 I went into Bed Bath & Beyond in Walker Michigan to purchase some ankle wrist weights. After the purchase I gave my address and has been waiting over weeks before I call to find out that I did not have a tracking number. I had to call the store twice just to get the tracking number as well as their home office the 1-800 number. I'm not happy the way I was treated with Bed Bath & Beyond. I thought they Services was unprofessional.

I bought a few items from them online. I would say that half of them came defective or with missing parts. The products that are small and available in local stores is relatively easy to exchange by putting them in the trunk of the car and driving to the store. But when it comes to the items that are available only online, exchanging the defective products is a nightmare. Once a customer service representative promised me that FedEx will contact me and pick up the box within a few day, but that never happened. I had to spend money and time on fixing it myself. I wrote a review about an item that I had problems with, and it never showed up although I got an e-mail from someone from Bed Bath & Beyond asking me if there is anything they can do for me. Basically, they try to hide the negative reviews about products so that can push as many as possible.

I purchased a soda stream for my son online. The shipment was sent on 11/24. Everyday from 11/27 through 11/30 Federal Express tried to deliver, but since a signature was required they would not deliver it. Bed Bath & Beyond never disclosed that a signature would be required. We made several attempts with Bed Bath & Beyond to have them change the delivery address, but they never did anything. Federal Express stopped trying to deliver and kept the product at their warehouse until 12/10.

We recently bought a fryer Oven (Phillips) a Humidifier BOn O Air and a Braun S9 razor at the Reisterstown MD store. Mr. ** and Mrs. ** gave us perfect professional and courteous advice selecting the products. We also joined the "Club" at $29 giving a 20% discount for 12 months. That just took a few minutes. We highly recommend Bed Bath & Beyond.

The Dyson was missing from the packaging. Store manager was called and the response was not helpful, seemed skeptical of the situation and did not sound very promising in term of getting back to us anytime soon. We called Dyson immediately to make sure the issue was documented and we are now waiting to hear back. Next time I will just buy Amazon and wait for the delivery.

Forced through attempting an online purchase to become a member. I was not even aware that they had members. But my account charged me a fee for membership but would not allow me to purchase my product. I've attempted to reach to get a refund of my money with NO RESPONSE. I will never shop Bed Bath & Beyond again.

Placed an order December 8th with ADVERTISED promised delivery by Christmas. Got an email December 21st saying my order shipped and I would receive it December 24th. December 24th late afternoon I get another email saying my order shipped with expected December 26th delivery. Customer service blamed the issue on the vendor. I can return the product for a refund. Thanks a lot Bed Bath & Beyond for making me not have one of the most important gifts I wanted for Christmas morning. NEVER AGAIN! HORRIBLE customer service, FALSE advertising and passing the buck!

I ordered a soda stream machine and the soda for a Christmas present back on December 16th. I was told that I would get it by December 24th and no later. When I called customer service which was several times I got the run-around because they could not find where the tracking was and they were blaming FedEx for it. It is now December 24th and I still do not have the gift I ordered and they still couldn't tell me what happened because it came from another warehouse so I just requested a refund and told them I would never shop with them again. I didn't get an apology or anything else for this major issue. They still couldnt give me a reason why I didnt receive the package. Never order anything from Bed Bath & Beyond, they are a joke!

Bought a bed that was deceptively described. Said specifically no box spring necessary. Pretty bed except for the fact that there is an 8-inch gap from top of my mattress to bottom of headboard. Bed with mattress sits very, very low -- I am elderly. Something very wrong with design. Spoke with Ms ** on phone. She was very sympathetic and said she would solve the problem so I could sleep in a bed I don't have to crawl out of or bang my head on headboard. Days passed... nada. Called her supervisor, Karina **... same... very sympathetic.. Said I would have a resolution in 2 days. Ha! Still waiting. Horrible treatment for a customer who for the first time spent quite a bit in line, with several purchases.

We purchased a baby bed that came damaged. So they sent us another one and told us to send the damaged parts back in the replacement box. The company that makes the bed Buy Buy Baby refused the return because the box was opened and resealed. So they sent it back to us. Bed Bath & Beyond said now we need to find a new box and send it back again. The box is a special size and I can not even find a company to have it made special. At present I have asked the company for a new box to send the product back that was damaged. Have not heard from them yet so I guess I will see what they say?

This is a complaint about Courtney at Sunset Point Road Clearwater FL with lack of basic math and customer service skills. I have been in customer service for over 20 plus years and have processed mortgages with a Fortune 500 company. The way I was treated by Courtney you thought I did not know how to calculate a return on 14 days. I forgot the 20% off coupon on 12/7/18 and I was told I had 14 days to get the credit on the purchase. I brought on my coupon on 12/18/18 which is 11 days. Courtney handed back the receipt and says it has been over 14 days. I said to her I bought this on 12/7/18 and she says YES it is over 14 days. She has a bad attitude with poor math skills and customer service skills. It will be a long time if I come back due to poor customer service skills.

The manager said that without a receipt he could not return the Keurig I bought about 6 months ago. I had the original box and gave them the card I bought it on. In fact I didn’t have that card anymore. Called the bank to retrieve the numbers. And called the manager to give to him. He said there was no record of the card, which by the way I used many times in your store, The Manager Eric said that rules changed in July and now you cannot return without proof of purchase. I am so disappointed in your store. Was not asking for money only a return. I guess I will be doing my shopping other places from now on. Best Buy also has coffee makers and will match prices as well as Macy’s and Kohl’s. Shame you lost a good customer.

We have frequented BB&B for the past couple of years and every time we need anything it's a struggle. Our experience this weekend has this store crossed off of our list. We purchased a waffle maker last year around this same time, and used it maybe 10 times. We went to return it, we had the box, but not the receipt. Since we didn't have the receipt, we were told that they were going to take 20$ off of the return. We didn't ask for cash, we just wanted to swap it out. The cashier said that they couldn't do a straight swap, they had to give us store credit with the reduction. She stated that so many people steal from them that they had to start doing this.

I spent about 300.00 online with Bed Bath and Beyond. I noted when placing my order that it was a gift. One of my purchases arrived at my home without a box and took the surprise out of Christmas. All my online purchases will now be delivered without a brown box and on doorsteps. This is totally unacceptable!

Please think twice before buying anything from BBB. I visited Bed Bath & Beyond on November 23, 2018 in Newmarket, Ontario, Canada to purchase window curtains for 3 of my bedrooms. Recently I moved to my new house and I needed window curtains as soon as possible. The store did not have the correct sizes for my windows so the cashier ordered 10 panels for me. Before she ordered it I specifically asked the cashier: How long I need to wait for it, and if Canada Post strike affects the delivery time? She showed me the paper with instruction {3 to 6 days to receive your product and we are not with Canada Post so the strike will not affect the delivery time}.

On the day my coffee urn arrived, I followed their advice and filled it with cold water (25 cups) and ran a brew cycle. The inside of my brand new coffee pot turned dark bronze color, exactly to the 25 cup line. If hot water stained the metal, can you imagine what hot coffee will do? This urn is NOT STAINLESS STEEL! Bed Bath and Beyond's product description is a fraud! No where on the box does Hamilton Beach use the words stainless steel, BB&B is lying to us.

Please do not buy anything from their online store. I bought a bunch of things for my new apartment from BBB, Target, Amazon, etc. all on the same day and every other store arrived within the week. I ordered a comforter set and tower fan from here and still have nothing 2.5 weeks later. The shipment tracking has been in Chicago for a week and now states "No scheduled delivery available at this time", and customer service is so rude and unhelpful. I wish I had just bought these things from Amazon but I had two 20% off coupons, let me tell you that savings was not worth this hassle they have put me through.

Ordered lots of Hanukkah items. Some were not delivered. Messed up the replacement shippings and certainly I don't have my things in time for Hanukkah. I will never ever order with them again. Reps are very arrogant and incompetent.

I’ve had several recent unpleasant experiences at the North Point store in Alpharetta, GA. The Cashiers and Store Managers are unhelpful, unprofessional, and disrespectful of the customers. My two primary concerns – Inconsistent application of store “policy” - I returned an item with a receipt. However, since the electronic item (an unused coffee maker still in the original box) was purchased more than a year ago, the Store Manager would only refund $19.99. The sales receipt, also from the North Point store, showed a purchase price of $149.99. He was rude, abrupt, and inflexible. So – I went to another area store and had no trouble returning the item and getting a refund for $149.99.

I went on-line and found a Dyson vacuum cleaner. This is the information attached to the product 4.65342 Reviews Product Q&A. $249.99 Was $399.99. BEYOND+ Member Price Beyond Plus Membership: Join Now $199.99 Savings Event. Free Shipping on Orders Over $39 Qty Choose Quantity. I paid the $29.00 for the membership and tried to order the product, only to find out DYSON is exempt from the discount membership! Now I am trying to get back the membership money. BB&B DOES NOT STAND BEHIND THEIR INFORMATION ON THEIR WEBSITE. I did an on-line chat to no avail!

I visited Bed Bath & Beyond on October 13, 2018 on Kirby Dr in Houston Texas to purchase an air mattress. I explain to the associate what I wanted. At the time of my purchase I asked the cashier, "If it didn't work for me could I return it?" She said, "Of course. Just bring it back with your receipt." 3 weeks later I return to the store with the mattress in the box and receipt. I explained to the cashier that the mattress was not as comfortable as the associate said it would be so I would like a refund. The cashier at that time stated that there was no refunds only exchanges that could be done. I explained to her I had spoken to a cashier at the time of purchase and she stated that it would not be a problem with refunding my money, if I wasn't happy with my item.

I’ve been trying to purchase using a coupon. The coupon that I was using was not expired and says $10 any purchase of $30 or more. I had $63 worth of items so I asked the representative to help me out but she was unable to help me. She doesn’t even know how to add a manufacturer discount coupons. The managers are not accommodating and rude as any sales associate. Very inconsiderate. It’s much better to buy in a regular store. The worst online store and terrible customer relations. Do not buy from them.

Be careful during check out. Didn’t realize I purchased a Plus membership! Very misleading check out. I tried canceling this without any results. That’s right. Locked in to a membership I never needed or wanted! Will never shop this store again! So much for customer loyalty.

Not happy with the service we received. 10/19 at around 8:30 pm I went shopping with my mother to this location, and we both had separate transactions and we wanted to use 20% off coupon. Since we were paying separate we thought we can each pull up the coupon on our phones. My mom used her coupon and as I was going to use mine through my cellphone, my phone died so I couldn't show the cashier the barcode. The cashier, a Hispanic dark skin older lady with glasses was so effortless and not helpful at all.

I purchased an item online. I get an email days later saying they want to verify information. Here's the snag, they emailed me, the order number was wrong, the name they addressed me by was wrong, and the email comes from Bedbath.com. Now, this day and age, all of those factors red flag scam to me, so I go online open an incident report from their website. They say, "Call us." So I call the number from the website. I got an answer, however, she transferred me (after all this explanation and verified everything they wanted) only to have me leave a message and say they would call back within 24 hours, well they didn't.

If we could leave this item with no stars we absolutely would! Absolutely HORRIBLE experience! You can use the BB&B coupon but if the vendor doesn't ship you'll get the runaround and no resolution! A generic 'copy & paste' response is what will be provided! We ordered the item and waited to be provided a tracking number. Money was pulled and a few days before we were suppose to receive the item no tracking number was provided. I contacted BB&B and was advised that I would receive item by 9/26. On the 26th I contacted BB&B again and was told that it would be delivered soon and they would contact the vendor. 5 days later and no tracking number and my only option is to cancel the order or do a replacement order but would have to wait additional shipping time. Oh, and the best part was... I would receive a coupon for 20% off my next purchase!

Having just tried to make several purchases there, I can state from experience that BBB's online sales operation is terrible. That includes the site itself, the ordering process, the tracking ability and the returns operations. It's easy to see why this company is failing financially. It's clearly a retail store dinosaur that can't quite handle transition to web sales.

My wife and I shop at BB&B for a birthday gift for our daughter. The gift that she wanted was crystal. Well we went to the bridal/crystal section of the store to review the items that were for sale. After viewing the merchandise and decided on the items to purchase we waited for someone to assist us with the purchase, well we waited and waited and finally waited.

Don't waste money on express delivery! $21 for Express Delivery that wasn't on time! Ordered on 9/25, delivery was expected 9/27 - arrived 9/28. Too late in the day to receive my item for the trip I was going on! If I pay that much, I expect 2 day delivery to actually occur!!

I was browsing the store this morning with my husband wasting time waiting for the mall to open. There was one employee named Leslie who decided she wanted to take on the position of a security guard instead of her retail position. She began to follow me & my husband like she seen us steal something. She went over to the manager & whispered something to him about us, then she made an announcement over the speaker saying security check a particular area that I was in.

I returned an item in on 14th June and have still not received a refund 3 months later. I called the store and they automatically say, "Contact your bank". I ask them to check as I always receive refunds within a few days from other stores with the same bank. They confirm that the problem is with my bank. I contact my bank and they say that they have received nothing from Bed, Bath and Beyond. So now, I will have to go in store to sort out. Hope I eventually get my money back. I'll try to update this post later with details.

BED BATH AND BEYOND PROFILING & DISCRIMINATION. I have been 86ed from Bed Bath & Beyond on 9th St., SF. I don't even know why this was decreed or what is about. I walked in the store, which I have been going to for 25 years, when an employee, pointed at me & shouted - "HE is NOT allowed in here!" I was taken aback, by this as I have never been the cause of any incident @ BB&B. I asked her very nicely, "what seems to be the confusion?" She informed me that I would have to wait for a store manager to reiterate what was said. About 5... 7 minutes go by and no manager appears. I was getting stressed-out & tired of this public humiliation, so I left. I called corporate & made a formal complaint, they promised me a follow-up, etc. Which has not happened. The staff and managers of Bed Bath and Beyond have often behaved in a heinous, discriminatory manner towards me many, times in the past.

I was charged for a membership with cost not being detailed and terms were not clear. Defined terms of membership should of been detailed and accessible, yes accessible! Customer service was not helpful and gave me the wrong info the first call, second call I was told no refund and as asked to be removed from membership. Just because it's paid does not mean I want it attached to my email or phone.

I am very happy with the placemats, napkin rings and cloth napkins that I ordered. My order arrived within 10 days and I was pleased with the quality. The colors were exactly as depicted on my computer screen. I know these were Chinese imports, but I feel that the price and quality were reasonable.

I ordered a mini fridge for my daughter who is going away to college - 2 weeks now and no fridge. Shipping label was created and no updates. I have been on the phone with customer service for 4 days - I finally asked for a refund. I called back again today and still no refund was put in. So upset. They charged my card without a problem and now that I am trying to get my refund back they are telling me I have to wait 7-14 days - completely ridiculous!!! I will NEVER do business with them again. Amazon rocks!!

Okay first of all I would like separate my Bed Bath & Beyond in store GOOD experience from what's happening to me right now when I just purchased this TV stand ONLINE, the purchase was made on July the 17th, they gave me an estimated delivery between the 24th and the 27th of July (10 days!!!). On July 23, the status didnt change from processed to shipped, so I have to call them several times, what they keep telling is, "Don't worry. Everything is fine". On July 25th still they didn't ship it yet... I had to call and request to speak with the manager 3 times in order for them to email the manufacturer to ship my item, they created fake shipping labels.

My first purchase at Bed Bath & Beyond was for two towels which just arrived today. They were shipped in one of those plastic sacks which popped open at a seam during shipping, and the bag the towel was in split as well. I've purchased towels online from four other stores and they never came in flimsy bags. FedEx attempted to fix the problem by taping the bag, but they actually just got tape on the towel, which arrived snagged and ripped underneath all the tape. I attempted to email BB&B but their webform was broken. I went to chat and was told I'd have to pay to return the towel for an exchange. NOPE. Will not be buying from them again.

I have gone twice to Oakland store to buy curtains. Candace ** helped me both times. She spent the time with me to make sure I bought what I needed giving me tips about measurements. Her communication skills were clear and concise and she made me feel like I was talking to a friend. She is the kind of employee all the stores should have and should be recognized (a bonus would be nice $).

Company resolved issue.

I recently ordered in inexpensive Oklahoma state coffee mug from Bed Bath & Beyond. So of course they sent a Nevada state mug. In order for them to send the correct mug, I must box up the incorrect mug and sent it back and pay for the shipping or drive to a store to have them do it. This, of course, is not going to happen for an item costing less than $10.00. I will just have to get the mug from somewhere else or take a chance on Bed Bath & Beyond again. This is not a big deal, but it is totally irritating and indicative of how incompetent most on-line retailers are. It seems Amazon is the only competent outfit out there. Purchasing from this company was a bad experience. From now on I stick with Amazon.

Customers are invisible - you cannot be seen - I went to the local, Perimeter Store, GA, which is near me. I wandered the store for about 15 minutes and finally left - there were no live employees on the merchandise floor. How much would it cost to have at least one employee circulate on the floor to assist customers? Put this store at the top of my list to not shop at.

The BBB stores discriminate against people of color and those over 60 years of age. After receiving a complaint from an employee in my office regarding her treatment after she had a box of merchandise dropped on her by one of her supervisors this BBB employee received constant harassment by the supervisor. I encouraged the employee to call the HR representative at corporate to find out what to do. She, Jill **, instructed the employee to call the local HR person. He, John, came to the store and along with the store mgr, Maggie, interrogated the employee for an hour. After which they accused her of lying about her accident and gave her a warning. The local HR and Mgr are young people in their 30's and the supervisor is also young. They are all racially **.

On the floor there is advertisement saying that if you buy 3 items you will get 3 free. Not true. You have to pay for all items. Free should mean free and not be charged for the free items. Very disappointed.

Very recently I ordered a popcorn maker for my girlfriend who is suffering at home with cancer and her chemo treatments. With the online order I was given an option to include a note, which I did. In the note I explained why I was sending her the gift, and I wrote that she would "surely enjoy it for years and years to come". However, my note was NEVER INCLUDED in the box, and at the very least, it wasn't on the packing slip. That's seriously horrible. Also, Bed Bath & Beyond sent me an email when it was supposedly delivered, but in actuality the package wasn't delivered for another 6 days. What's going on at Bed Bath & Beyond? Is good help that hard to find? Needless to say, I WON'T be sending anyone any more gifts from Bed Bath & Beyond.

Bed Bath & Beyond is the worst online ordering experience I have ever had! Over 3 weeks ago I ordered 9 products. I received 1 of the products at 5 days and 1 of the products at 8 days. I have yet to receive the remaining 7 items. I have emailed customer service once and called 3 times and the situation has yet to be corrected. They now have sent 1 item 5 times which they tell me I will need to return to them when they arrive. In addition, they have charged me for some items one than once. On this last call, I requested to speak to a manager and they said they were too busy to talk to me. I will NEVER order from Bed Bath and Beyond again!

Two plus weeks for your order to arrive, way too long of a wait. I've been in my new apt a week now and I'm still waiting for my order of shower curtains. I'm about to go buy one at Walmart so I can take a freaking shower.

I bought a product online on sale but did not get to use it right away. When I did get around to trying it, it didn't seem to work properly so I tried it another time and it still did not work properly. In the meantime we had a family emergency and probably 2 months had lapsed before I could do anything about it. I took it to the closest Bed, Bath, and Beyond but found out they did not carry it in the store. To my surprise and delight, they cheerfully reordered it online for me, making sure I got the same sale price, discounts and free shipping I had the first time. They have always been a reputable place to shop in my opinion, but that was just the icing on the cake for me.

I ordered 92.00 worth of Lenox dinnerware. I thought I had ordered 3 sets of 4 comets settings. I went to check on my order and saw that a few people who had ordered the set warned that each order is one four piece setting. The site wasn't clear about that. I ordered 4 more sets because it was a gift. Then saw an online ad that said order 200.00 worth of Lenox, get a 25.00 gift card. I contacted customer service and they said, "No. It has to be in a single purchase." They suck.

BB&B customer service lied in order to get me to purchase the Beyond + service. Prior to placing an order I was told that I had to buy the service first, which was charged to my new BB&B charge card, then I could place my order and the charge card would automatically be available on my account to use for my new order, but it was not there. Another CS Rep, Thomas, initially told me that I had to place my order within 2 hours in order to be able to use the card. I told him I tried to do this within 5 minutes, numerous times. Then he changed his story and told me that because I bought the service first, using my new card, I was not allowed to use the card to place my order. None of this made any sense and appears to be a scam. Also, the Beyond+ membership is supposed to deduct 20% from the entire order, but there are so many restrictions, that it turns out to be a better discount using the single item coupons.

Second time to has happen, takes 2 weeks to get anything from them, get like Amazon, Walmart and get them out. No one wants to wait 2-3 weeks for items. What a terrible company as they have you do all this bank security and other crap and why you never get products. Stop online orders!

Placed an Order early March, found out when no charges on Visa the order was not fulfilled, no notification by Bed Bath to any of my contact info. Called April 3 inquiring why they canceled the order, they say payment - I contact Paypal - a charge from BBB was never attempted. Have them replace the order but this time I will not have coupon codes to use (which I believe is why BBB cancelled the order the first time was to get out of using the coupons), I explain that birthing will be on X-date and can they get it there on time, no problem they say and give me their work extension and email, I check daily for the next three days online and by phone, assured the order will be filled. The third day I have no response to the email I sent day before nor this morning.

Spoke with Najla - that the 2 items in my cart were showing 1-2 business shipping. At check out the 2 items were now showing 10 days shipping. She told me that the 1-2 business days is just order processing. If that is true, then why mislead the customer in showing the items only take 1-2 business days shipping instead of showing 1-2 days Processing? SECONDLY I stated that I had signed up for the 20% discount and it has been over a week and I still have not received any coupon. Her response was just that I’m sorry. I also never proceeded with the checkout, as I did not want to wait 10 days for the items to arrive. I then get a email from BB&B thanking me for my purchase! WTF...will be return the item ASAP.

Ordered a new duvet cover and sheet set on two different orders (two offers) online. Duvet cover came immediately, sheet set has a UPS tracking number and is "ready to go". Called customer service twice and all they can do is email the warehouse. Told them to forget it and cancel/refund my order. Can't do that - have to email the warehouse. HORRIBLE e-tailer. I can get these same sheets on Amazon for 40% more (not sure why the price hike), so I guess I'll have to break down and go to the freakin' store... UGH! I am so spoiled with Amazon. I HATE going into a retail establishment. Will bite the bullet, but NEVER order from BB&B online.

I ordered a car seat and cancelled. Then, I ordered a different car seat same time. That went fine. But I never received my car seat. No one bothered to call me and tell me they never sent it because of different billing address and shipping. They had a problem with that. Then we clarified that. Then I still didn't receive car seat. Supposedly it got lost with FedEx (that is a whole other story). Nobody from FedEx called to tell me they have no shipping ticket. Anyhow, finally Bed Bath & Beyond sent another car seat, express delivery (I received it 6 days later)! And when you call to follow up, everyone just gives you the runaround. I'm disgusted, nobody cared about my situation. I will never do business again with them. To receive car seat it took just about 4 weeks!

On November 19, 2017, I returned 2 small items without receipt and it was a pain. The manager in Westminster location found the store I purchased from but still refused to give me a store credit. She asked to fill out a form and took my merchandise to send back to the headquarter for investigation and said I'd get a call in 2 days. By February 22, 2018 I still have yet to hear from them so I called customer service.

I received a store credit of $159.98 at my local Bed Bath & Beyond (BBBY) in Delaware the evening of 3/18/18. My wife and I returned the morning of 3/20/18 to make a purchase with our credit. The associate scratched off the metallic PIN code cover, and when she put in the numbers we were informed that there was only $2.22 available on the card. What?!? Yes, the card had been almost entirely spent. The store manager called corporate and he was informed that the day before two purchases were made at a BBBY store in Glendale, Arizona. (I surely didn’t fly to AZ the day before only to be back in DE the next morning.) Anyway, I was put on the phone at the store with the BBBY fraud associate and was told to go ahead and make the purchase with a credit card and we would subsequently be refunded, but it would take a bit of time to get straightened out.

I ordered a mirror 2/22. Called to cancel my order because it’s not the exact one I was looking for. I was told I cannot cancel my order because the order has already been processed but I can just return the item once it has been delivered and get my money back. I agreed and was later sent my confirmation email only to see that my ORDER WAS ALREADY CANCELED AND SENT BACK TO WHEREVER IT CAME FROM BECAUSE MY ITEM WAS DAMAGED so I immediately called to get my money back. Today is 3/18 & I have called numerous times and still have not received my money back. Very disappointed in this company and definitely disappointed in the customer service.

I’ve placed orders twice online and twice it was cancelled without any reason as to why. I was notified neither by phone or email. It has nothing to do with my bank as the funds are there and then some! Will not be using Bed Bath and Beyond ever again. I’ll stick to other retail sites as they have never been an issue and I’m a big time online shopper.

I returned a mirror on 12/10/2017 and have receipt, however the credit was never posted to my account. I have been disputing this since then with the help of my credit card company. I supplied copies of my receipts, however they STILL dispute it and say I need to submit proof of return. I again sent a copy of the original return receipt and must wait for their reply! Having worked in retail most of my life I have never had such terrible customer service!!! The person who handled the return was very rude! Waiting 3 months for a return credit is ridiculous! They have lost a customer.

I stopped by our local Bed Bath & Beyond over lunch today and it was closed. There was not even a note on the door. As I walked back to my car and drove away I saw other people trying to get in, looking in the windows, etc - everyone was very confused by it. I called later in the afternoon and got a lady that wasn't apologetic or friendly by any means. She said they opened late because some of their employees live out of town and the roads were bad. I don't live especially close to work and managed getting to work by 7:30 this morning. The roads had been cleared for quite some time prior to me arriving there. All companies have their own policies, but I am not even retail and am expected to be at work when the roads are clear. The least they could have done was put up a sign. This is frustrating when you have limited time to run errands and find a major retail chain isn't open during regular business hours.

I went to Bed Bath & Beyond on Sheridan St, 56 Ave in Hollywood FL! I'm a guy, so I take my time when I am buying things for my home. I was wearing a sweater hoodie because it was cold, 10 minutes after walking in the store I had some ** skin kid following me, I just shook my head an proceed to look for things for my kitchen! Yep before long the same kid was sent to ask me if I needed help, keep in mind there are only 10 people in the store at this time! I was followed thru the store, eventually I got to the check out line!

I ordered 6 identical curtain panels priced at $29.99 each online and used a "$20 off your purchase of $75 or more" offer. My subtotal was $179.94 (6 x $29.99). Well, the panels were sent in 3 separate shipments of 1, 1, and 4 panels, each arriving on different days. Just more boxes and unwanted Geico marketing inserts for me to deal with. Unfortunately, at least 2 of the 4 panels in the last shipment were obviously used and repacked. They were wrinkled and bulging in their original zippered bags, and one had a completely opened zipper straight out of the box.

The first time we ordered something online through them it was a clock. It showed up broken so we reordered it and it took 3 weeks to get here! I just ordered a duvet cover from them over week ago and they haven't even shipped it yet! Even though I'm my receipt it said I'd receive it anywhere from Feb 27th - March 2nd. I've talked to them on the phone three times. The first girl said it's being shipped through a third party and that she'd send them an email to see what's going on. That was last Wednesday. I called today and the email didn't go out till today!!! I'm so sick of dealing with them. I'm about to cancel my order all together! Their shipping is terrible! They lie and say they'll do things to help the process and then they just sit there and do nothing! I will never go to their online store again. EVER.

Today I went into the Macon, GA. Store with a 1 time only coupon. The cashier scanned the coupon and told me I had already used it and could not use it again. I told her I had not used the coupon and she told me I used it last week at a different store. When I told her I had just downloaded the coupon last night she again told me since I had already used the coupon I cannot use it again. Basically, she called me a liar 3 times. Never once did she offer the computer may be wrong or offer the manager for resolution. Corporate placed my order and is shipping the item after complaining to them.

Bed Bath & Beyond is usually good because they take their $5 off $15 and 20% off one item coupon at their store anytime even if they are expired. There are exceptions on certain items where they would have a sign posted. I'm a fan of Star Wars and they license everything under the sun. When these items are on clearance I would buy them. One day I happen to be walking in the area picked up some items and used the coupon no problem. When I'd checked my receipt it rang up as 75% off instead of 50% off on the box, wow, next time I'll pick up some more. Next time I go it's listed at 75% off as what I'd paid for before, so I'm picking and choosing $15 worth of Star Wars stuff, not hoarding. I wait on their ridiculous line. It was a return line, no registers open. When it was my turn I drop my 5 items and the lady said coupons not accepted because the manufacturer doesn't allow it.

As soon as I walked in the store an employee asked me if he could help me. I was looking for something specific so he looked it up on the computer. The store didn't have it so he ordered it and is having it sent to my house with no shipping costs. Extremely nice man. Very quick and efficient.

I went into store to return or exchange Christmas gift. Cashier was obnoxious and overbearing. Leaned into my face and demanded ID. I broke down and luckily my son was there to stop Melody. 22nd and Harrison Tucson AZ. I want this women fired. Should not have bullies Working in store.

Terrible service, products never arrived. I called. They said they were refunding the money. THEY DID NOT REFUND. More time wasted on another phone call. Clearly BBB does NOT get online ordering and they choose to lie to the customer rather than make it right. They also are incredibly slow with their online ordering postage. GET WITH IT BBB. You will be left behind if you don't get better!

On 12/21/17 @ 3:58p I ordered a kitchen playset for my daughter, but realized right away that the item was set for standard shipping after I'd submitted it. The delivery date was set between 12/26/17 - 12/30/17. Needing to have it BEFORE CHRISTMAS, I searched for a way to modify or cancel the order, but couldn't find the option to do so. There were three shipping options: standard, expedited, and express. The expedited/express orders had to be placed by 12/21/17 to be delivered by 12/23/17. I sent an email and called customer service @ 4:05p, explained the situation, and was told right away that they couldn't do anything. (She didn't bother to look into it at all). I didn't want the playset if it were to be here AFTER CHRISTMAS; I'd just run out and buy my daughter one to open ON CHRISTMAS DAY.

Placed an order online on 12/16, card was charged and email confirmation received. Expected delivery date passed, and when order was checked online it had been canceled with no justification or communication sent to me. Was unable to give gift I wanted and now I know why Bed Bath & Beyond is a failing company. When I called to inquire all they said was sorry. Usually they send an email telling you it was cancelled. Usually doesn’t cut it. This is why Amazon owns online commerce. Insane customer service and subpar technology that cannot keep up. Fix it or get out.

Purchased an item a few weeks ago that was originally 60 and got it on sale for 40. Had to return it but didn't have the receipt. I received 15 dollars. I couldn't believe it. Have been checking their website and item never went below 40. What a ripoff.

I placed an order online for in store pick up. I received an email saying that the order was ready to be picked up. I went to the store the next day but they told me the order wasn't there or was waiting to be unpacked. After a 15 minute wait in line the clerk was reluctant to look for it. I said I would wait, she went in the back for a while but came back empty handed. Another employee said I must have made a mistake and had it sent to my house. I explained that I had email confirmation of the order from Bed Bath & Beyond and PayPal and another email saying the order was in the store. She said it was impossible for me to ship an order to a store because I don't know their address. I had to explain to her that in store pick up was an option, that after entering a zip code the customer is given a list of local stores to chose from.

I ordered several items on December 9th as gifts...was informed of items that were out of stock at check out and accommodated with other choices. Received not one but two confirmations along with an additional I believe of my order getting ready. This evening I received an email regarding part of my order being out of stock and removed from my order. Thing is that it was a combo gift... Plug-in wall thing and the scents to go along with them. Now I have 4 plugins being shipped with no fragrances.

I moved into a new apartment and needed a bed frame and decided to order one from BBB. The estimated delivery time was 12/5 to 12/14. I called on 12/10 when I noticed the order was still processing. The representative was very unhelpful and slightly rude. Told me to call back the next day. I did. I called on 12/11 and spoke with a nicer representative who said he would look into the matter and call me back with more information. No call back.

I placed an online order early Monday (12/04) for two items to be shipped to my new daughter-in-law... for two days I kept checking the order status & it seemed stuck on "Order is Being Processed". So on Wednesday (12/06), I sent an email to BB&B requesting more information. I received an "auto-reply", saying my business was important & that I would get an update in 24 to 48 hours. Sure enough, 48 hours later, I got an email telling me that they were "now aware of an issue with our warehouse not being able to ship items out within the normal timeframe. We are getting this issue resolved as quickly as possible" & that once the order ships, I would receive an update with tracking information.

On November 25 and 27 I purchased two different items. Estimated delivery for the first was 11/29 - 12/05, for the second, Nov 11/29 - 12/06. For days both order said "processing". On Dec 1 (after the earliest delivery window) I called the customer service line and asked why the two orders were still "processing". They gave me no reason and said that they were still within their "expected delivery window". The first package arrived on 12/04 so it was still within their window. The second package as of today, 12/08 is late. It is tentatively scheduled for delivery 12/11. We will see. They obviously don't need my business and I am happy to spend my money elsewhere.

On November 22 I purchased 27 different monogrammed coasters for an event at my work on December 5. As I was ordering the system did not give me any clue as to how long it would take. I had to wait for the email two days later to give me an estimate. The estimate and email gave a range between November 29 and December 5. However I received an email letting me know that part of my order would be received by November 30. Here is where the nightmare begins. Despite all my emails and phone calls I was unable to find out about the rest of my order. I was so worried I ended up ordering all 16 of the missing items from Amazon. I received my Amazon orders within two days. I did not get an email from Bed Bath & Beyond that my items have shipped until the day of my event December 5.

I ordered from 5 different online sites on Sunday. By Wednesday, I have received 2 items at my home and have tracking on all the others -- EXCEPT the one item from Bed Bath & Beyond, where the website says my order is still processing. I called on Tuesday and the girl was not engaged, basically said it takes 2 days to process an order and I'll get an email when it ships. It has been 2 days now, but they are still processing. My daughter gets married next year, she will not register at this store and I won't shop here again.

After my order "shipped" and the tracking gave me information on when it would be received (estimate), there was NO movement on the order. Called to find out and had the most disinterested person and just basically worked off of a standard response and told that I'd just have to wait until it got to me. I asked to speak to a supervisor and was told that I'd be told the same thing that she said. Asked again to speak to a supervisor when I was told that a replacement was going to be over-nighted. Finally got to speak to someone else and she repeated her response over and over. Not saying that perhaps issuing a shipped email to a customer with no apparent rhyme or reason as to when it would actually be shipped is a problem. WILL NEVER SHOP ONLINE WITH THEM AGAIN. So tired of dealing with "corporate" attitudes.

Placed an online order and went to pick up. No one at customer service desk. I waited 20 minutes for someone to acknowledge me or come to customer service. Asked cashier to please page someone to come to customer service desk. No one came and the cashier acted like she could care less... Horrible, horrible customer service! The store in question was Oracle store in Tucson, AZ.

Went today to Bed Bath and Beyond, West Edmonton Mall, a store I frequently shop. Explained about the seal leaking oil at the bottom of the jar as I had only purchased it 2 years ago. I mentioned I had purchased additional warranty. Was told, the return policy was changed by them a year ago so anything exceeding 1 year on any electric component will not be honoured anymore. Also even though they have all my information on file, the original receipt is required, which unfortunately we lost.

Ordered 10/20/17. Followed up 10/27/2017... Net said processing! Sent 2 emails to customer service and was told delivery 10/27-10/31/2017. Called as net still said processing. Was told they tried to contact me as payment was not good (debit card). Nobody tried to contact me but I still wanted the item... 10/30/2017 I gave them my debit Visa number, and they even sent me a email with proper billing. It never showed up on my card and I called again 10/31/2017. They said order was cancelled!!! I wasted all this time with them and all I did was go on-line and got it for the same price (even after their 20% discount). PS: same card - delivery in 3 days (DEALBEDSCOM) and charged immediately. My business goes elsewhere.

I ordered items online for a bridal shower because they were not available at the store near me. 2 of the items did not come in their original box or any box for that matter. I contacted the company to see about getting the boxes and was told they do not ship empty boxes. All they would do is give a 20 percent off coupon for my next purchase. I get those every month. I was told there is an option for special instructions on shipping. I did not think "please ship items in their boxes" or "do not remove items from their original box" needed to be a special instruction!!!

I purchased a gift at the store. Since they had none in stock the sales representative stated that I should pay in store and the item would be delivered to me. I had given her my address to fill out the online forms. When I got home I looked over the email confirmation and the representative had typed the wrong unit number for my townhouse. I IMMEDIATELY called the Bed Bath and Beyond customer service and they assured me that the address change will be completed and that there is nothing to worry about.

When I ordered an item for the first time from the Bed Bath & Beyond's online store I was not informed, nor did I see highlighted anywhere, the company's arcane return policy. I assumed, mistakenly, that it would be similar to other online retailer return policies, either providing free returns or for returning unwanted items to a company owned and operated store. However, once I received the item and discovered it was too large for my intended use, I went online to find out how to return it, only to discover that, returns to physical stores are not allowed and returning it would involve a 20% restocking fee in addition to paying the return shipping, which is only allowed through the company's designated shipper. Moreover, I was informed I needed to contact customer service to arrange for the return.

I placed an order 8 days ago. The "free shipping is through the FedEx SmartPost." In other words by Pony Express. The item sat for 4 days, not being processed by the post office. I called today and the company has a lot of excuses only. I hope it gets here by tomorrow. Buyers beware!