Bed Bath & Beyond Reviews

We were a very loyal customers of Bed And Bath. No more. We order 2 products by phone, $ 600 value. We paid by CC. We’ve been told they will get to us between May 16 to 21. We came back home from a business trip on May 15 & check the status of our orders. It indicate that it was DELIVERED (Left by the front Door) 2 Huge boxes, on May 14. We called immediately to customer service & explained all the above. The girl even claim that’s it’s our fault that it was lost, since we never requested a delivery with a signature, but she will submit a request to investigate.

Not helpful, racist to Muslim people or they found you have different accent they change, talking rude, I make sure me and all my family never support this company for being bad to other. Also they not friendly with kids. Horrible place. Bad experience.

Returned to store to get my 20% coupon off an item I purchased 3 weeks previous. They said the new policy is 14 days and she wasn't exactly apologetic. Well I have news for your stores. I have purchased everything in my Kitchen, Bed & Bath from your stores over the years. Also ordered many Wedding/Shower presents. You are not going to see me for a long time, my days off shopping in your store is over. "ADIOS." It was good while it lasted.

I used to shop at BBB a lot but now when I go there I rarely leave with anything. I feel that BBB needs to change their product lineup to be more upscale or different than other stores in areas that they can be. A few years back I bought wooden beach chairs there. Love them and they are hard to find anywhere so I checked to see if they still offered them. Nope- just the usual array of stuff I can find anywhere. Nothing unique to pull me in. This is just one item that BBB could be different from the pack. I think BBB needs to look at those areas and change things up. I need to see some uniqueness at BBB so I'm buying their stuff instead of shopping at Costco or where ever else everyone shops.

Purchased a three piece patio set. Cost over six hundred dollars. Two chairs and small table. One chair badly damaged. Was told to reach out to manufacturer. They told me they would send parts. Proceeded to put other to pieces together. A few days later was told they did not have parts. BBB gave me one hundred dollars. That is all they felt the one large swivel chair was worth. Depreciated worse than a car driven off the car lot. Beware of purchasing anything from BBB.

I ordered a wedding gift on a Sunday, to be shipped to the bride. On Monday I received a shipping confirmation my order was shipped. On Friday I received an email. The bulk of my order was cancelled because of out of stock. I called customer service. Wanted the whole order canceled. Was told the lesser item was delivered on Wednesday, did NOT get a confirmation on that. All they could say was sorry. I will never shop with Bed Bath & Beyond again, this was my first experience and my last. I did find the exact item on Amazon, will continue my shopping with Amazon.

While I think the products provided are exceptional, Bed, Bath and Beyond’s (BBB) new polices are just not up to par with others in the industry. I recently purchased a bath set that was sent by mistake to an old address. I quickly realized my mistake, but the product had already been delivered. During the first call I made, the representative assured me that I would be provided with replacements. She spoke with her manager and then told me BBB’s policies had changed and the only way I would be provided with replacements is if I/they were able to get the original items from the incorrect address, spoiler: they weren’t.

I had ordered a dinnerware set and the label was created for shipping. I checked everyday for a week to check shipping progress. Every time I had checked it was still in the label process and never shipped. They cancelled my order and redid my order. Then I get notified they cancelled it because they’re out of stock now. What a joke!!! If my order was sent out in the first place they wouldn’t be out of stock. Probably why the place might be shutting down! So many bad reviews and customer service. Very unprofessional.

According to FedEx tracking data, it has taken six full days from the time my order was placed for the item to travel 46 miles. Only 2,136 miles to my home - serious doubts that I will ever see it. In any case, I won't be shopping at BBY again. Forget free shipping - maybe they should try for free delivery.

I visited the BB&B Northpointe Plaza store in Lewis Center, OH 2/14/2019 and again 4/27/2019. Both times I was bombarded by crazed saleswomen asking me a thousand questions at once, sticking sample fragrances in my nose and following me around the store harassing me to try different products. The first visit I gave the saleswomen the benefit of a doubt-it was Valentine's Day, maybe they had a sales quota to meet. But I was very upset when I left. I visited the store again to purchase ONE ITEM-and again was literally chased around the store by nutcase saleswomen. BB&B you just lost a customer. RETHINK your approach in your brick and mortar stores and RETRAIN your sales associates.

There was an issue with the delivery and after several phone calls over the last 3 weeks I'm no further ahead with a resolve than I was when I first called. They say they are investigating the issue but they just confirmed that there is no investigation and that I'm out the money I paid for the items. It was an $85 lesson that now I see why the store is closing. I have plenty of other places to frequent. I guess they don't care because people still go and purchase overpriced merchandise.

Today I received an email for membership renewal for over 31.00. I immediately called and asked to cancel. I was told I cannot cancel. I must have gone into my account and searched and found the one place to click Do Not Auto Renew. I had no idea I was even signed up for automatic renewal!!! I told customer service the membership was "being processed" so why can't I cancel now. He said I am forced to accept one more year and they will cancel next year. This is total BS!!!

I ordered gift for my niece's wedding shower! It was ordered on the 12th of April, when I didn't receive it by the 20th I called the customer service number where I was told that a shipping label was made for FedEx but the item was never picked up! She then said they would express the item to me and that I would receive an email! Well I never got the email so on April 23rd I called customer service again where I was now told that they reordered it on the 21st and it would be at least 4 days before they would mail it! This is absolutely ridiculous! The shower is the 27th and at this point it looks like I won't have a gift to bring! I could have ordered something from China and got it sooner! I have also sent them text messages and email with no reply! They are very unreliable! And care nothing about customer service!

We've been buying sheets from BB&B for many years. They change brands from time to time and currently we are buying Wamsutta sheets. This might be when we started having problems with the length and width but not 100% sure. We purchase Dream Zone 750 thread count PimaCot Sheet Sets and have had to take several back. The flat sheets currently show they should be 116" W x 99" L but use to show 102". 102" they're not but maybe they're 99".

We visited a store in Edgewater NJ on April 2, 2019 to buy a part for coffee maker. Couldn’t find an assistant, it was 3pm, there was no customers in the store and finally when I found a salesperson and asked for help she said that they don’t sale the parts and we have to order it online and run away from us before we asked more questions. It was very rude and unprofessional...

I CAME INTO YOUR STORE ON 3/29/19, Columbia station, 930am to return a candle. THE YOUNG LADY AT THE COUNTER WAS POLITE. But Ms. ** was very rude and nasty. I TOLD HER I had no receipt. She never gave me the option of looking it up by card. Her words was "give her a store card minus 20%." I then told her, "you are just going to assume, and never giving me the option of credit card look up." Very nasty verbal tone. I can IF YOU WANT. I told, "her never mind I need to leave for work". My other co/worker said she is always rude. I will continue with Amazon, will not spend my money and be treated rude.

Too many shady activities by this company to go over all they pulled in recent years. They sold us a robotic vacuum that turned out to be used even though we bought a BRAND new one, for example. Their most recent poor service had a woman (Ebony) checking why an item that I was confirmed was coming was not even shipped days after the online sale. She said she would e-mail me back and follow through to get me an answer but never did.

Today on March 18th, 2019 I bought Some Royal Danish cookies at the Arboretum, NC location. They’re on clearance and have been for quite some time (2) for $15.00 or $9.00 dollars each. There were only three left on the shelf so I took all three. When I got to the register, I told the cashier that these cookies are on clearance (2) for $15.00 or $9.00 each. I explained that there were only (3) tins left, so please can I have the third at $7.50? She said of course and began ringing me up. The first (2) rang up at $15.00 but the 3rd one rang up at $9.00 dollars. She did not know how to change it to $7.50 so she called over the manager.

I visit the Bed Bath & Beyond in Mays Landing, New Jersey yesterday for a pleasant shopping trip where I spent a few hundred dollars. My sister is the manager of Bed Bath & Beyond in Brooklyn, New York. I am on her shopping buddy pass so I get 20% off my entire purchase for the whole year because I am her friend and family. She use her discount anyway. As I tried to explain to the young lady to look me up or to allow me to call my sister so I can get the coupon she refused so I Use the coupons that I already had in my bag. She refused to use the ones that were bent. I asked if she can just simply type in the number. She reviews once. I alerted her that I was going to contact my sister and upper management. She then decided to tell me to come back with different people and then she will help.

I ordered a bedding set online and after 4 days, the order was still being processed. I emailed customer service and got no answer. I even reached out to them on Twitter and they said that my order would be shipped from the manufacturer. The rep said he had reached out and asked them to contact him. Two days passed and I heard nothing. Now I have to start what I expect to be a long process to get my money back. I will NEVER order from here again. Out $400 and nothing to show for it.

I have noticed little to no coupons mailed to me, after being bombarded with them for yrs. BB&B we got used to using your coupons and will not shop with you if you take away the reason for shopping with you!

Went into the Bed Bath and Beyond store in Tyler TX. I actually ran in to see if they had the color bedding and curtains I was wanting so I left my purse in the car but I took my wallet. As I walked through the store trying to make up my mind on which pair of curtains I wanted I saw a sales associate watching me as if I was going to steal something. The female ** associate walked by me a few more times not offering assistance but just keep a eye on me. I finally decided to go by the bathroom items just to see if she would follow.

We ordered a $500 treadmill online. We did not receive the treadmill nor any form of communication after the initial confirmation of the sale. When we called customer service, they had no answers about where our treadmill was. Instead of supporting us, they had US call 2 of their outsourced shipping companies and Icon Fitness, who makes the treadmill. Having bought this product through Bed Bath and Beyond, I never expected to work with 4 different companies' customer service departments to solve this mystery. We have spent countless hours on the phone. It has been a month since we bought the product and we have had no movement on this issue, including any form of compensation or refund.

The dinnerware I selected for my bridal registry was a complete disaster. I had a total of 3 sets on my registry. I received one set at a bridal party. After that I received many questions about how to get the dinnerware because they cannot get it in store or online. I went to the store and after waiting to get answers and taking a huge chunk of my day to do this, they tell me that they’ve been discontinued. They gave me a refund and I selected new dishes. These new dishes I selected had to be shipped. I finally got the box after using paper plates for over a month and there was quite a few pieces of the dinnerware that were completely shattered. It was very poor packaging for such a breakable item. So I had to get on the phone and call to get some of the pieces replaced. They sent me another box. Everything inside was shattered because there was nothing in the box to protect the dishes.

My shopping experience at the Middletown Bed Bath and Beyond on Rt.35 North in the same plaza as Applebees and Chuck E Cheese. I returned a gift (vacuum cleaner) and received store credit on a gift card. It was late and the store is so huge that I decided to save my gift card and shop another day. Today (2/20/19) I decided to go use the gift card to buy my son a birthday gift.

I was appalled when I got not one but two emails to two different accounts about how my pillows I purchased a year ago now might have mites and it was time to purchase new ones. These were two Euro Pillow inserts. I purchased them at the store and did not give either of my email addresses. I wrote them an email and got a generic response saying "We acknowledge that this matter is in no way acceptable, and we would like to emphasize that this is certainly not the customer experience Bed Bath & Beyond/Buy Buy Baby intends to provide to any customer." BS with that. I won't shop there anymore. AND you can't say I must be the only one this has happened to.

The Beyond Plus program, as described by Bed Bath and Beyond supposedly allows you to get a 20-percent discount on an entire purchase regardless. This is completely false in practice; there are many, many instances where they will not discount a single item. I am completely disappointed and consider the Beyond Plus a complete "Con Job". They will not refund the $29.00 paid for the program subscription. I will not shop at Bed Bath and Beyond again period!

I purchased a couple of items last week and upon checking out the cashier asked if I would be interested in purchasing a reusable bag. I declined and then she asked if I wanted my items put into a plastic bag, which I agreed to as it would be easier to transport the items to my car an into my home. She then proceeded to say in a pretty unfriendly tone, that Bed Bath & Beyond will be doing away with the plastic bags in the future and they will only be offering the reusable bags. I returned to my home and threw out the coupons I had left for Bed Bath & Beyond, as I will not be returning to their stores. There are other stores that will still be offering plastic bags for your purchases; so glad there is competition out there!

So, I searched a LOT online for drapes. The color I was looking for was “greige”, a mixture of grey and beige. I realized I needed to see the colors in person. So I made a specific trip to BB&B. They had a nice display of all the various styles and colors. I found the perfect one, pulled back the drape, and the shelves were almost completely bare. Maybe 3 mismatched drapes out of what should’ve been dozens and dozens.

The problem that I have with these stores is that they never have the product that you want in the store, nor can you pick it up in the store. Their pick up in store is a joke, not one product that I have been interested in is available for in store pick up. I have to pick up in store because I am not home during the day for delivery and the items are too big to deliver to work and take home. Their buyers apparently never watch America's Test Kitchen because products that are rated favorably by them are not in Bed Bath and Beyond, nor available for in store pick up.

On January 8th, 2019 I went into Bed Bath & Beyond in Walker Michigan to purchase some ankle wrist weights. After the purchase I gave my address and has been waiting over weeks before I call to find out that I did not have a tracking number. I had to call the store twice just to get the tracking number as well as their home office the 1-800 number. I'm not happy the way I was treated with Bed Bath & Beyond. I thought they Services was unprofessional.

I bought a few items from them online. I would say that half of them came defective or with missing parts. The products that are small and available in local stores is relatively easy to exchange by putting them in the trunk of the car and driving to the store. But when it comes to the items that are available only online, exchanging the defective products is a nightmare. Once a customer service representative promised me that FedEx will contact me and pick up the box within a few day, but that never happened. I had to spend money and time on fixing it myself. I wrote a review about an item that I had problems with, and it never showed up although I got an e-mail from someone from Bed Bath & Beyond asking me if there is anything they can do for me. Basically, they try to hide the negative reviews about products so that can push as many as possible.

I purchased a soda stream for my son online. The shipment was sent on 11/24. Everyday from 11/27 through 11/30 Federal Express tried to deliver, but since a signature was required they would not deliver it. Bed Bath & Beyond never disclosed that a signature would be required. We made several attempts with Bed Bath & Beyond to have them change the delivery address, but they never did anything. Federal Express stopped trying to deliver and kept the product at their warehouse until 12/10.

We recently bought a fryer Oven (Phillips) a Humidifier BOn O Air and a Braun S9 razor at the Reisterstown MD store. Mr. ** and Mrs. ** gave us perfect professional and courteous advice selecting the products. We also joined the "Club" at $29 giving a 20% discount for 12 months. That just took a few minutes. We highly recommend Bed Bath & Beyond.

The Dyson was missing from the packaging. Store manager was called and the response was not helpful, seemed skeptical of the situation and did not sound very promising in term of getting back to us anytime soon. We called Dyson immediately to make sure the issue was documented and we are now waiting to hear back. Next time I will just buy Amazon and wait for the delivery.

Forced through attempting an online purchase to become a member. I was not even aware that they had members. But my account charged me a fee for membership but would not allow me to purchase my product. I've attempted to reach to get a refund of my money with NO RESPONSE. I will never shop Bed Bath & Beyond again.

Placed an order December 8th with ADVERTISED promised delivery by Christmas. Got an email December 21st saying my order shipped and I would receive it December 24th. December 24th late afternoon I get another email saying my order shipped with expected December 26th delivery. Customer service blamed the issue on the vendor. I can return the product for a refund. Thanks a lot Bed Bath & Beyond for making me not have one of the most important gifts I wanted for Christmas morning. NEVER AGAIN! HORRIBLE customer service, FALSE advertising and passing the buck!

I ordered a soda stream machine and the soda for a Christmas present back on December 16th. I was told that I would get it by December 24th and no later. When I called customer service which was several times I got the run-around because they could not find where the tracking was and they were blaming FedEx for it. It is now December 24th and I still do not have the gift I ordered and they still couldn't tell me what happened because it came from another warehouse so I just requested a refund and told them I would never shop with them again. I didn't get an apology or anything else for this major issue. They still couldnt give me a reason why I didnt receive the package. Never order anything from Bed Bath & Beyond, they are a joke!

Bought a bed that was deceptively described. Said specifically no box spring necessary. Pretty bed except for the fact that there is an 8-inch gap from top of my mattress to bottom of headboard. Bed with mattress sits very, very low -- I am elderly. Something very wrong with design. Spoke with Ms ** on phone. She was very sympathetic and said she would solve the problem so I could sleep in a bed I don't have to crawl out of or bang my head on headboard. Days passed... nada. Called her supervisor, Karina **... same... very sympathetic.. Said I would have a resolution in 2 days. Ha! Still waiting. Horrible treatment for a customer who for the first time spent quite a bit in line, with several purchases.

We purchased a baby bed that came damaged. So they sent us another one and told us to send the damaged parts back in the replacement box. The company that makes the bed Buy Buy Baby refused the return because the box was opened and resealed. So they sent it back to us. Bed Bath & Beyond said now we need to find a new box and send it back again. The box is a special size and I can not even find a company to have it made special. At present I have asked the company for a new box to send the product back that was damaged. Have not heard from them yet so I guess I will see what they say?

This is a complaint about Courtney at Sunset Point Road Clearwater FL with lack of basic math and customer service skills. I have been in customer service for over 20 plus years and have processed mortgages with a Fortune 500 company. The way I was treated by Courtney you thought I did not know how to calculate a return on 14 days. I forgot the 20% off coupon on 12/7/18 and I was told I had 14 days to get the credit on the purchase. I brought on my coupon on 12/18/18 which is 11 days. Courtney handed back the receipt and says it has been over 14 days. I said to her I bought this on 12/7/18 and she says YES it is over 14 days. She has a bad attitude with poor math skills and customer service skills. It will be a long time if I come back due to poor customer service skills.

The manager said that without a receipt he could not return the Keurig I bought about 6 months ago. I had the original box and gave them the card I bought it on. In fact I didn’t have that card anymore. Called the bank to retrieve the numbers. And called the manager to give to him. He said there was no record of the card, which by the way I used many times in your store, The Manager Eric said that rules changed in July and now you cannot return without proof of purchase. I am so disappointed in your store. Was not asking for money only a return. I guess I will be doing my shopping other places from now on. Best Buy also has coffee makers and will match prices as well as Macy’s and Kohl’s. Shame you lost a good customer.

We have frequented BB&B for the past couple of years and every time we need anything it's a struggle. Our experience this weekend has this store crossed off of our list. We purchased a waffle maker last year around this same time, and used it maybe 10 times. We went to return it, we had the box, but not the receipt. Since we didn't have the receipt, we were told that they were going to take 20$ off of the return. We didn't ask for cash, we just wanted to swap it out. The cashier said that they couldn't do a straight swap, they had to give us store credit with the reduction. She stated that so many people steal from them that they had to start doing this.

I spent about 300.00 online with Bed Bath and Beyond. I noted when placing my order that it was a gift. One of my purchases arrived at my home without a box and took the surprise out of Christmas. All my online purchases will now be delivered without a brown box and on doorsteps. This is totally unacceptable!

Please think twice before buying anything from BBB. I visited Bed Bath & Beyond on November 23, 2018 in Newmarket, Ontario, Canada to purchase window curtains for 3 of my bedrooms. Recently I moved to my new house and I needed window curtains as soon as possible. The store did not have the correct sizes for my windows so the cashier ordered 10 panels for me. Before she ordered it I specifically asked the cashier: How long I need to wait for it, and if Canada Post strike affects the delivery time? She showed me the paper with instruction {3 to 6 days to receive your product and we are not with Canada Post so the strike will not affect the delivery time}.

On the day my coffee urn arrived, I followed their advice and filled it with cold water (25 cups) and ran a brew cycle. The inside of my brand new coffee pot turned dark bronze color, exactly to the 25 cup line. If hot water stained the metal, can you imagine what hot coffee will do? This urn is NOT STAINLESS STEEL! Bed Bath and Beyond's product description is a fraud! No where on the box does Hamilton Beach use the words stainless steel, BB&B is lying to us.

Please do not buy anything from their online store. I bought a bunch of things for my new apartment from BBB, Target, Amazon, etc. all on the same day and every other store arrived within the week. I ordered a comforter set and tower fan from here and still have nothing 2.5 weeks later. The shipment tracking has been in Chicago for a week and now states "No scheduled delivery available at this time", and customer service is so rude and unhelpful. I wish I had just bought these things from Amazon but I had two 20% off coupons, let me tell you that savings was not worth this hassle they have put me through.

Ordered lots of Hanukkah items. Some were not delivered. Messed up the replacement shippings and certainly I don't have my things in time for Hanukkah. I will never ever order with them again. Reps are very arrogant and incompetent.

I’ve had several recent unpleasant experiences at the North Point store in Alpharetta, GA. The Cashiers and Store Managers are unhelpful, unprofessional, and disrespectful of the customers. My two primary concerns – Inconsistent application of store “policy” - I returned an item with a receipt. However, since the electronic item (an unused coffee maker still in the original box) was purchased more than a year ago, the Store Manager would only refund $19.99. The sales receipt, also from the North Point store, showed a purchase price of $149.99. He was rude, abrupt, and inflexible. So – I went to another area store and had no trouble returning the item and getting a refund for $149.99.

I went on-line and found a Dyson vacuum cleaner. This is the information attached to the product 4.65342 Reviews Product Q&A. $249.99 Was $399.99. BEYOND+ Member Price Beyond Plus Membership: Join Now $199.99 Savings Event. Free Shipping on Orders Over $39 Qty Choose Quantity. I paid the $29.00 for the membership and tried to order the product, only to find out DYSON is exempt from the discount membership! Now I am trying to get back the membership money. BB&B DOES NOT STAND BEHIND THEIR INFORMATION ON THEIR WEBSITE. I did an on-line chat to no avail!

I visited Bed Bath & Beyond on October 13, 2018 on Kirby Dr in Houston Texas to purchase an air mattress. I explain to the associate what I wanted. At the time of my purchase I asked the cashier, "If it didn't work for me could I return it?" She said, "Of course. Just bring it back with your receipt." 3 weeks later I return to the store with the mattress in the box and receipt. I explained to the cashier that the mattress was not as comfortable as the associate said it would be so I would like a refund. The cashier at that time stated that there was no refunds only exchanges that could be done. I explained to her I had spoken to a cashier at the time of purchase and she stated that it would not be a problem with refunding my money, if I wasn't happy with my item.

I’ve been trying to purchase using a coupon. The coupon that I was using was not expired and says $10 any purchase of $30 or more. I had $63 worth of items so I asked the representative to help me out but she was unable to help me. She doesn’t even know how to add a manufacturer discount coupons. The managers are not accommodating and rude as any sales associate. Very inconsiderate. It’s much better to buy in a regular store. The worst online store and terrible customer relations. Do not buy from them.

Be careful during check out. Didn’t realize I purchased a Plus membership! Very misleading check out. I tried canceling this without any results. That’s right. Locked in to a membership I never needed or wanted! Will never shop this store again! So much for customer loyalty.

Not happy with the service we received. 10/19 at around 8:30 pm I went shopping with my mother to this location, and we both had separate transactions and we wanted to use 20% off coupon. Since we were paying separate we thought we can each pull up the coupon on our phones. My mom used her coupon and as I was going to use mine through my cellphone, my phone died so I couldn't show the cashier the barcode. The cashier, a Hispanic dark skin older lady with glasses was so effortless and not helpful at all.

I purchased an item online. I get an email days later saying they want to verify information. Here's the snag, they emailed me, the order number was wrong, the name they addressed me by was wrong, and the email comes from Bedbath.com. Now, this day and age, all of those factors red flag scam to me, so I go online open an incident report from their website. They say, "Call us." So I call the number from the website. I got an answer, however, she transferred me (after all this explanation and verified everything they wanted) only to have me leave a message and say they would call back within 24 hours, well they didn't.

If we could leave this item with no stars we absolutely would! Absolutely HORRIBLE experience! You can use the BB&B coupon but if the vendor doesn't ship you'll get the runaround and no resolution! A generic 'copy & paste' response is what will be provided! We ordered the item and waited to be provided a tracking number. Money was pulled and a few days before we were suppose to receive the item no tracking number was provided. I contacted BB&B and was advised that I would receive item by 9/26. On the 26th I contacted BB&B again and was told that it would be delivered soon and they would contact the vendor. 5 days later and no tracking number and my only option is to cancel the order or do a replacement order but would have to wait additional shipping time. Oh, and the best part was... I would receive a coupon for 20% off my next purchase!

Having just tried to make several purchases there, I can state from experience that BBB's online sales operation is terrible. That includes the site itself, the ordering process, the tracking ability and the returns operations. It's easy to see why this company is failing financially. It's clearly a retail store dinosaur that can't quite handle transition to web sales.

My wife and I shop at BB&B for a birthday gift for our daughter. The gift that she wanted was crystal. Well we went to the bridal/crystal section of the store to review the items that were for sale. After viewing the merchandise and decided on the items to purchase we waited for someone to assist us with the purchase, well we waited and waited and finally waited.

Don't waste money on express delivery! $21 for Express Delivery that wasn't on time! Ordered on 9/25, delivery was expected 9/27 - arrived 9/28. Too late in the day to receive my item for the trip I was going on! If I pay that much, I expect 2 day delivery to actually occur!!

I was browsing the store this morning with my husband wasting time waiting for the mall to open. There was one employee named Leslie who decided she wanted to take on the position of a security guard instead of her retail position. She began to follow me & my husband like she seen us steal something. She went over to the manager & whispered something to him about us, then she made an announcement over the speaker saying security check a particular area that I was in.

I returned an item in on 14th June and have still not received a refund 3 months later. I called the store and they automatically say, "Contact your bank". I ask them to check as I always receive refunds within a few days from other stores with the same bank. They confirm that the problem is with my bank. I contact my bank and they say that they have received nothing from Bed, Bath and Beyond. So now, I will have to go in store to sort out. Hope I eventually get my money back. I'll try to update this post later with details.

BED BATH AND BEYOND PROFILING & DISCRIMINATION. I have been 86ed from Bed Bath & Beyond on 9th St., SF. I don't even know why this was decreed or what is about. I walked in the store, which I have been going to for 25 years, when an employee, pointed at me & shouted - "HE is NOT allowed in here!" I was taken aback, by this as I have never been the cause of any incident @ BB&B. I asked her very nicely, "what seems to be the confusion?" She informed me that I would have to wait for a store manager to reiterate what was said. About 5... 7 minutes go by and no manager appears. I was getting stressed-out & tired of this public humiliation, so I left. I called corporate & made a formal complaint, they promised me a follow-up, etc. Which has not happened. The staff and managers of Bed Bath and Beyond have often behaved in a heinous, discriminatory manner towards me many, times in the past.

I was charged for a membership with cost not being detailed and terms were not clear. Defined terms of membership should of been detailed and accessible, yes accessible! Customer service was not helpful and gave me the wrong info the first call, second call I was told no refund and as asked to be removed from membership. Just because it's paid does not mean I want it attached to my email or phone.

I am very happy with the placemats, napkin rings and cloth napkins that I ordered. My order arrived within 10 days and I was pleased with the quality. The colors were exactly as depicted on my computer screen. I know these were Chinese imports, but I feel that the price and quality were reasonable.

I ordered a mini fridge for my daughter who is going away to college - 2 weeks now and no fridge. Shipping label was created and no updates. I have been on the phone with customer service for 4 days - I finally asked for a refund. I called back again today and still no refund was put in. So upset. They charged my card without a problem and now that I am trying to get my refund back they are telling me I have to wait 7-14 days - completely ridiculous!!! I will NEVER do business with them again. Amazon rocks!!

Okay first of all I would like separate my Bed Bath & Beyond in store GOOD experience from what's happening to me right now when I just purchased this TV stand ONLINE, the purchase was made on July the 17th, they gave me an estimated delivery between the 24th and the 27th of July (10 days!!!). On July 23, the status didnt change from processed to shipped, so I have to call them several times, what they keep telling is, "Don't worry. Everything is fine". On July 25th still they didn't ship it yet... I had to call and request to speak with the manager 3 times in order for them to email the manufacturer to ship my item, they created fake shipping labels.

My first purchase at Bed Bath & Beyond was for two towels which just arrived today. They were shipped in one of those plastic sacks which popped open at a seam during shipping, and the bag the towel was in split as well. I've purchased towels online from four other stores and they never came in flimsy bags. FedEx attempted to fix the problem by taping the bag, but they actually just got tape on the towel, which arrived snagged and ripped underneath all the tape. I attempted to email BB&B but their webform was broken. I went to chat and was told I'd have to pay to return the towel for an exchange. NOPE. Will not be buying from them again.

I have gone twice to Oakland store to buy curtains. Candace ** helped me both times. She spent the time with me to make sure I bought what I needed giving me tips about measurements. Her communication skills were clear and concise and she made me feel like I was talking to a friend. She is the kind of employee all the stores should have and should be recognized (a bonus would be nice $).

Company resolved issue.

I recently ordered in inexpensive Oklahoma state coffee mug from Bed Bath & Beyond. So of course they sent a Nevada state mug. In order for them to send the correct mug, I must box up the incorrect mug and sent it back and pay for the shipping or drive to a store to have them do it. This, of course, is not going to happen for an item costing less than $10.00. I will just have to get the mug from somewhere else or take a chance on Bed Bath & Beyond again. This is not a big deal, but it is totally irritating and indicative of how incompetent most on-line retailers are. It seems Amazon is the only competent outfit out there. Purchasing from this company was a bad experience. From now on I stick with Amazon.

Customers are invisible - you cannot be seen - I went to the local, Perimeter Store, GA, which is near me. I wandered the store for about 15 minutes and finally left - there were no live employees on the merchandise floor. How much would it cost to have at least one employee circulate on the floor to assist customers? Put this store at the top of my list to not shop at.

The BBB stores discriminate against people of color and those over 60 years of age. After receiving a complaint from an employee in my office regarding her treatment after she had a box of merchandise dropped on her by one of her supervisors this BBB employee received constant harassment by the supervisor. I encouraged the employee to call the HR representative at corporate to find out what to do. She, Jill **, instructed the employee to call the local HR person. He, John, came to the store and along with the store mgr, Maggie, interrogated the employee for an hour. After which they accused her of lying about her accident and gave her a warning. The local HR and Mgr are young people in their 30's and the supervisor is also young. They are all racially **.

On the floor there is advertisement saying that if you buy 3 items you will get 3 free. Not true. You have to pay for all items. Free should mean free and not be charged for the free items. Very disappointed.

Very recently I ordered a popcorn maker for my girlfriend who is suffering at home with cancer and her chemo treatments. With the online order I was given an option to include a note, which I did. In the note I explained why I was sending her the gift, and I wrote that she would "surely enjoy it for years and years to come". However, my note was NEVER INCLUDED in the box, and at the very least, it wasn't on the packing slip. That's seriously horrible. Also, Bed Bath & Beyond sent me an email when it was supposedly delivered, but in actuality the package wasn't delivered for another 6 days. What's going on at Bed Bath & Beyond? Is good help that hard to find? Needless to say, I WON'T be sending anyone any more gifts from Bed Bath & Beyond.

Bed Bath & Beyond is the worst online ordering experience I have ever had! Over 3 weeks ago I ordered 9 products. I received 1 of the products at 5 days and 1 of the products at 8 days. I have yet to receive the remaining 7 items. I have emailed customer service once and called 3 times and the situation has yet to be corrected. They now have sent 1 item 5 times which they tell me I will need to return to them when they arrive. In addition, they have charged me for some items one than once. On this last call, I requested to speak to a manager and they said they were too busy to talk to me. I will NEVER order from Bed Bath and Beyond again!

Two plus weeks for your order to arrive, way too long of a wait. I've been in my new apt a week now and I'm still waiting for my order of shower curtains. I'm about to go buy one at Walmart so I can take a freaking shower.

I bought a product online on sale but did not get to use it right away. When I did get around to trying it, it didn't seem to work properly so I tried it another time and it still did not work properly. In the meantime we had a family emergency and probably 2 months had lapsed before I could do anything about it. I took it to the closest Bed, Bath, and Beyond but found out they did not carry it in the store. To my surprise and delight, they cheerfully reordered it online for me, making sure I got the same sale price, discounts and free shipping I had the first time. They have always been a reputable place to shop in my opinion, but that was just the icing on the cake for me.

I ordered 92.00 worth of Lenox dinnerware. I thought I had ordered 3 sets of 4 comets settings. I went to check on my order and saw that a few people who had ordered the set warned that each order is one four piece setting. The site wasn't clear about that. I ordered 4 more sets because it was a gift. Then saw an online ad that said order 200.00 worth of Lenox, get a 25.00 gift card. I contacted customer service and they said, "No. It has to be in a single purchase." They suck.

BB&B customer service lied in order to get me to purchase the Beyond + service. Prior to placing an order I was told that I had to buy the service first, which was charged to my new BB&B charge card, then I could place my order and the charge card would automatically be available on my account to use for my new order, but it was not there. Another CS Rep, Thomas, initially told me that I had to place my order within 2 hours in order to be able to use the card. I told him I tried to do this within 5 minutes, numerous times. Then he changed his story and told me that because I bought the service first, using my new card, I was not allowed to use the card to place my order. None of this made any sense and appears to be a scam. Also, the Beyond+ membership is supposed to deduct 20% from the entire order, but there are so many restrictions, that it turns out to be a better discount using the single item coupons.

Second time to has happen, takes 2 weeks to get anything from them, get like Amazon, Walmart and get them out. No one wants to wait 2-3 weeks for items. What a terrible company as they have you do all this bank security and other crap and why you never get products. Stop online orders!

Placed an Order early March, found out when no charges on Visa the order was not fulfilled, no notification by Bed Bath to any of my contact info. Called April 3 inquiring why they canceled the order, they say payment - I contact Paypal - a charge from BBB was never attempted. Have them replace the order but this time I will not have coupon codes to use (which I believe is why BBB cancelled the order the first time was to get out of using the coupons), I explain that birthing will be on X-date and can they get it there on time, no problem they say and give me their work extension and email, I check daily for the next three days online and by phone, assured the order will be filled. The third day I have no response to the email I sent day before nor this morning.

Spoke with Najla - that the 2 items in my cart were showing 1-2 business shipping. At check out the 2 items were now showing 10 days shipping. She told me that the 1-2 business days is just order processing. If that is true, then why mislead the customer in showing the items only take 1-2 business days shipping instead of showing 1-2 days Processing? SECONDLY I stated that I had signed up for the 20% discount and it has been over a week and I still have not received any coupon. Her response was just that I’m sorry. I also never proceeded with the checkout, as I did not want to wait 10 days for the items to arrive. I then get a email from BB&B thanking me for my purchase! WTF...will be return the item ASAP.

Ordered a new duvet cover and sheet set on two different orders (two offers) online. Duvet cover came immediately, sheet set has a UPS tracking number and is "ready to go". Called customer service twice and all they can do is email the warehouse. Told them to forget it and cancel/refund my order. Can't do that - have to email the warehouse. HORRIBLE e-tailer. I can get these same sheets on Amazon for 40% more (not sure why the price hike), so I guess I'll have to break down and go to the freakin' store... UGH! I am so spoiled with Amazon. I HATE going into a retail establishment. Will bite the bullet, but NEVER order from BB&B online.

I ordered a car seat and cancelled. Then, I ordered a different car seat same time. That went fine. But I never received my car seat. No one bothered to call me and tell me they never sent it because of different billing address and shipping. They had a problem with that. Then we clarified that. Then I still didn't receive car seat. Supposedly it got lost with FedEx (that is a whole other story). Nobody from FedEx called to tell me they have no shipping ticket. Anyhow, finally Bed Bath & Beyond sent another car seat, express delivery (I received it 6 days later)! And when you call to follow up, everyone just gives you the runaround. I'm disgusted, nobody cared about my situation. I will never do business again with them. To receive car seat it took just about 4 weeks!

On November 19, 2017, I returned 2 small items without receipt and it was a pain. The manager in Westminster location found the store I purchased from but still refused to give me a store credit. She asked to fill out a form and took my merchandise to send back to the headquarter for investigation and said I'd get a call in 2 days. By February 22, 2018 I still have yet to hear from them so I called customer service.

I received a store credit of $159.98 at my local Bed Bath & Beyond (BBBY) in Delaware the evening of 3/18/18. My wife and I returned the morning of 3/20/18 to make a purchase with our credit. The associate scratched off the metallic PIN code cover, and when she put in the numbers we were informed that there was only $2.22 available on the card. What?!? Yes, the card had been almost entirely spent. The store manager called corporate and he was informed that the day before two purchases were made at a BBBY store in Glendale, Arizona. (I surely didn’t fly to AZ the day before only to be back in DE the next morning.) Anyway, I was put on the phone at the store with the BBBY fraud associate and was told to go ahead and make the purchase with a credit card and we would subsequently be refunded, but it would take a bit of time to get straightened out.

I ordered a mirror 2/22. Called to cancel my order because it’s not the exact one I was looking for. I was told I cannot cancel my order because the order has already been processed but I can just return the item once it has been delivered and get my money back. I agreed and was later sent my confirmation email only to see that my ORDER WAS ALREADY CANCELED AND SENT BACK TO WHEREVER IT CAME FROM BECAUSE MY ITEM WAS DAMAGED so I immediately called to get my money back. Today is 3/18 & I have called numerous times and still have not received my money back. Very disappointed in this company and definitely disappointed in the customer service.

I’ve placed orders twice online and twice it was cancelled without any reason as to why. I was notified neither by phone or email. It has nothing to do with my bank as the funds are there and then some! Will not be using Bed Bath and Beyond ever again. I’ll stick to other retail sites as they have never been an issue and I’m a big time online shopper.

I returned a mirror on 12/10/2017 and have receipt, however the credit was never posted to my account. I have been disputing this since then with the help of my credit card company. I supplied copies of my receipts, however they STILL dispute it and say I need to submit proof of return. I again sent a copy of the original return receipt and must wait for their reply! Having worked in retail most of my life I have never had such terrible customer service!!! The person who handled the return was very rude! Waiting 3 months for a return credit is ridiculous! They have lost a customer.

I stopped by our local Bed Bath & Beyond over lunch today and it was closed. There was not even a note on the door. As I walked back to my car and drove away I saw other people trying to get in, looking in the windows, etc - everyone was very confused by it. I called later in the afternoon and got a lady that wasn't apologetic or friendly by any means. She said they opened late because some of their employees live out of town and the roads were bad. I don't live especially close to work and managed getting to work by 7:30 this morning. The roads had been cleared for quite some time prior to me arriving there. All companies have their own policies, but I am not even retail and am expected to be at work when the roads are clear. The least they could have done was put up a sign. This is frustrating when you have limited time to run errands and find a major retail chain isn't open during regular business hours.

I went to Bed Bath & Beyond on Sheridan St, 56 Ave in Hollywood FL! I'm a guy, so I take my time when I am buying things for my home. I was wearing a sweater hoodie because it was cold, 10 minutes after walking in the store I had some ** skin kid following me, I just shook my head an proceed to look for things for my kitchen! Yep before long the same kid was sent to ask me if I needed help, keep in mind there are only 10 people in the store at this time! I was followed thru the store, eventually I got to the check out line!

I ordered 6 identical curtain panels priced at $29.99 each online and used a "$20 off your purchase of $75 or more" offer. My subtotal was $179.94 (6 x $29.99). Well, the panels were sent in 3 separate shipments of 1, 1, and 4 panels, each arriving on different days. Just more boxes and unwanted Geico marketing inserts for me to deal with. Unfortunately, at least 2 of the 4 panels in the last shipment were obviously used and repacked. They were wrinkled and bulging in their original zippered bags, and one had a completely opened zipper straight out of the box.

The first time we ordered something online through them it was a clock. It showed up broken so we reordered it and it took 3 weeks to get here! I just ordered a duvet cover from them over week ago and they haven't even shipped it yet! Even though I'm my receipt it said I'd receive it anywhere from Feb 27th - March 2nd. I've talked to them on the phone three times. The first girl said it's being shipped through a third party and that she'd send them an email to see what's going on. That was last Wednesday. I called today and the email didn't go out till today!!! I'm so sick of dealing with them. I'm about to cancel my order all together! Their shipping is terrible! They lie and say they'll do things to help the process and then they just sit there and do nothing! I will never go to their online store again. EVER.

Today I went into the Macon, GA. Store with a 1 time only coupon. The cashier scanned the coupon and told me I had already used it and could not use it again. I told her I had not used the coupon and she told me I used it last week at a different store. When I told her I had just downloaded the coupon last night she again told me since I had already used the coupon I cannot use it again. Basically, she called me a liar 3 times. Never once did she offer the computer may be wrong or offer the manager for resolution. Corporate placed my order and is shipping the item after complaining to them.

Bed Bath & Beyond is usually good because they take their $5 off $15 and 20% off one item coupon at their store anytime even if they are expired. There are exceptions on certain items where they would have a sign posted. I'm a fan of Star Wars and they license everything under the sun. When these items are on clearance I would buy them. One day I happen to be walking in the area picked up some items and used the coupon no problem. When I'd checked my receipt it rang up as 75% off instead of 50% off on the box, wow, next time I'll pick up some more. Next time I go it's listed at 75% off as what I'd paid for before, so I'm picking and choosing $15 worth of Star Wars stuff, not hoarding. I wait on their ridiculous line. It was a return line, no registers open. When it was my turn I drop my 5 items and the lady said coupons not accepted because the manufacturer doesn't allow it.

As soon as I walked in the store an employee asked me if he could help me. I was looking for something specific so he looked it up on the computer. The store didn't have it so he ordered it and is having it sent to my house with no shipping costs. Extremely nice man. Very quick and efficient.

I went into store to return or exchange Christmas gift. Cashier was obnoxious and overbearing. Leaned into my face and demanded ID. I broke down and luckily my son was there to stop Melody. 22nd and Harrison Tucson AZ. I want this women fired. Should not have bullies Working in store.

Terrible service, products never arrived. I called. They said they were refunding the money. THEY DID NOT REFUND. More time wasted on another phone call. Clearly BBB does NOT get online ordering and they choose to lie to the customer rather than make it right. They also are incredibly slow with their online ordering postage. GET WITH IT BBB. You will be left behind if you don't get better!

On 12/21/17 @ 3:58p I ordered a kitchen playset for my daughter, but realized right away that the item was set for standard shipping after I'd submitted it. The delivery date was set between 12/26/17 - 12/30/17. Needing to have it BEFORE CHRISTMAS, I searched for a way to modify or cancel the order, but couldn't find the option to do so. There were three shipping options: standard, expedited, and express. The expedited/express orders had to be placed by 12/21/17 to be delivered by 12/23/17. I sent an email and called customer service @ 4:05p, explained the situation, and was told right away that they couldn't do anything. (She didn't bother to look into it at all). I didn't want the playset if it were to be here AFTER CHRISTMAS; I'd just run out and buy my daughter one to open ON CHRISTMAS DAY.

Placed an order online on 12/16, card was charged and email confirmation received. Expected delivery date passed, and when order was checked online it had been canceled with no justification or communication sent to me. Was unable to give gift I wanted and now I know why Bed Bath & Beyond is a failing company. When I called to inquire all they said was sorry. Usually they send an email telling you it was cancelled. Usually doesn’t cut it. This is why Amazon owns online commerce. Insane customer service and subpar technology that cannot keep up. Fix it or get out.

Purchased an item a few weeks ago that was originally 60 and got it on sale for 40. Had to return it but didn't have the receipt. I received 15 dollars. I couldn't believe it. Have been checking their website and item never went below 40. What a ripoff.

I placed an order online for in store pick up. I received an email saying that the order was ready to be picked up. I went to the store the next day but they told me the order wasn't there or was waiting to be unpacked. After a 15 minute wait in line the clerk was reluctant to look for it. I said I would wait, she went in the back for a while but came back empty handed. Another employee said I must have made a mistake and had it sent to my house. I explained that I had email confirmation of the order from Bed Bath & Beyond and PayPal and another email saying the order was in the store. She said it was impossible for me to ship an order to a store because I don't know their address. I had to explain to her that in store pick up was an option, that after entering a zip code the customer is given a list of local stores to chose from.

I ordered several items on December 9th as gifts...was informed of items that were out of stock at check out and accommodated with other choices. Received not one but two confirmations along with an additional I believe of my order getting ready. This evening I received an email regarding part of my order being out of stock and removed from my order. Thing is that it was a combo gift... Plug-in wall thing and the scents to go along with them. Now I have 4 plugins being shipped with no fragrances.

I moved into a new apartment and needed a bed frame and decided to order one from BBB. The estimated delivery time was 12/5 to 12/14. I called on 12/10 when I noticed the order was still processing. The representative was very unhelpful and slightly rude. Told me to call back the next day. I did. I called on 12/11 and spoke with a nicer representative who said he would look into the matter and call me back with more information. No call back.

I placed an online order early Monday (12/04) for two items to be shipped to my new daughter-in-law... for two days I kept checking the order status & it seemed stuck on "Order is Being Processed". So on Wednesday (12/06), I sent an email to BB&B requesting more information. I received an "auto-reply", saying my business was important & that I would get an update in 24 to 48 hours. Sure enough, 48 hours later, I got an email telling me that they were "now aware of an issue with our warehouse not being able to ship items out within the normal timeframe. We are getting this issue resolved as quickly as possible" & that once the order ships, I would receive an update with tracking information.

On November 25 and 27 I purchased two different items. Estimated delivery for the first was 11/29 - 12/05, for the second, Nov 11/29 - 12/06. For days both order said "processing". On Dec 1 (after the earliest delivery window) I called the customer service line and asked why the two orders were still "processing". They gave me no reason and said that they were still within their "expected delivery window". The first package arrived on 12/04 so it was still within their window. The second package as of today, 12/08 is late. It is tentatively scheduled for delivery 12/11. We will see. They obviously don't need my business and I am happy to spend my money elsewhere.

On November 22 I purchased 27 different monogrammed coasters for an event at my work on December 5. As I was ordering the system did not give me any clue as to how long it would take. I had to wait for the email two days later to give me an estimate. The estimate and email gave a range between November 29 and December 5. However I received an email letting me know that part of my order would be received by November 30. Here is where the nightmare begins. Despite all my emails and phone calls I was unable to find out about the rest of my order. I was so worried I ended up ordering all 16 of the missing items from Amazon. I received my Amazon orders within two days. I did not get an email from Bed Bath & Beyond that my items have shipped until the day of my event December 5.

I ordered from 5 different online sites on Sunday. By Wednesday, I have received 2 items at my home and have tracking on all the others -- EXCEPT the one item from Bed Bath & Beyond, where the website says my order is still processing. I called on Tuesday and the girl was not engaged, basically said it takes 2 days to process an order and I'll get an email when it ships. It has been 2 days now, but they are still processing. My daughter gets married next year, she will not register at this store and I won't shop here again.

After my order "shipped" and the tracking gave me information on when it would be received (estimate), there was NO movement on the order. Called to find out and had the most disinterested person and just basically worked off of a standard response and told that I'd just have to wait until it got to me. I asked to speak to a supervisor and was told that I'd be told the same thing that she said. Asked again to speak to a supervisor when I was told that a replacement was going to be over-nighted. Finally got to speak to someone else and she repeated her response over and over. Not saying that perhaps issuing a shipped email to a customer with no apparent rhyme or reason as to when it would actually be shipped is a problem. WILL NEVER SHOP ONLINE WITH THEM AGAIN. So tired of dealing with "corporate" attitudes.

Placed an online order and went to pick up. No one at customer service desk. I waited 20 minutes for someone to acknowledge me or come to customer service. Asked cashier to please page someone to come to customer service desk. No one came and the cashier acted like she could care less... Horrible, horrible customer service! The store in question was Oracle store in Tucson, AZ.

Went today to Bed Bath and Beyond, West Edmonton Mall, a store I frequently shop. Explained about the seal leaking oil at the bottom of the jar as I had only purchased it 2 years ago. I mentioned I had purchased additional warranty. Was told, the return policy was changed by them a year ago so anything exceeding 1 year on any electric component will not be honoured anymore. Also even though they have all my information on file, the original receipt is required, which unfortunately we lost.

Ordered 10/20/17. Followed up 10/27/2017... Net said processing! Sent 2 emails to customer service and was told delivery 10/27-10/31/2017. Called as net still said processing. Was told they tried to contact me as payment was not good (debit card). Nobody tried to contact me but I still wanted the item... 10/30/2017 I gave them my debit Visa number, and they even sent me a email with proper billing. It never showed up on my card and I called again 10/31/2017. They said order was cancelled!!! I wasted all this time with them and all I did was go on-line and got it for the same price (even after their 20% discount). PS: same card - delivery in 3 days (DEALBEDSCOM) and charged immediately. My business goes elsewhere.

I ordered items online for a bridal shower because they were not available at the store near me. 2 of the items did not come in their original box or any box for that matter. I contacted the company to see about getting the boxes and was told they do not ship empty boxes. All they would do is give a 20 percent off coupon for my next purchase. I get those every month. I was told there is an option for special instructions on shipping. I did not think "please ship items in their boxes" or "do not remove items from their original box" needed to be a special instruction!!!

I purchased a gift at the store. Since they had none in stock the sales representative stated that I should pay in store and the item would be delivered to me. I had given her my address to fill out the online forms. When I got home I looked over the email confirmation and the representative had typed the wrong unit number for my townhouse. I IMMEDIATELY called the Bed Bath and Beyond customer service and they assured me that the address change will be completed and that there is nothing to worry about.

When I ordered an item for the first time from the Bed Bath & Beyond's online store I was not informed, nor did I see highlighted anywhere, the company's arcane return policy. I assumed, mistakenly, that it would be similar to other online retailer return policies, either providing free returns or for returning unwanted items to a company owned and operated store. However, once I received the item and discovered it was too large for my intended use, I went online to find out how to return it, only to discover that, returns to physical stores are not allowed and returning it would involve a 20% restocking fee in addition to paying the return shipping, which is only allowed through the company's designated shipper. Moreover, I was informed I needed to contact customer service to arrange for the return.

I placed an order 8 days ago. The "free shipping is through the FedEx SmartPost." In other words by Pony Express. The item sat for 4 days, not being processed by the post office. I called today and the company has a lot of excuses only. I hope it gets here by tomorrow. Buyers beware!

I thought this would be a simple process but it is turned out to be the opposite. The "college" website is very hard to navigate and the items might not get there when your child arrives at their school. My order delivery said to be delivered August 25th the day my son moved into the dorm. They changed the delivery date until 3 days after. My child went for 3 days with no bedding, towels, everything you needed for the dorm was in that $600 order. When I called they said they would try for the next day but it never happened. Then I called again and someone informed me that BBB does not deliver the day of move in because it's too hectic. That would have been nice to tell me that. I am Amazon Prime all the way now. HORRIBLE experience.

I visited a local Phoenix BBB recently and the behavior of the staff has bothered me enough to put this on a public forum. The male manager gathered up his staff near the front of the store and just kept telling his staff of 3 or 4 male associates that he would "handle" this character and that he was going to "shut them down". Of course, the hyped up energy brought attention to their activity as I was waiting in the very long line. I looked at my husband and thought with that kind of commotion I was concerned of terrorist type activity or something very alarming. I debated with the idea of abandoning my cart but since they didn't seem worried about the customers, I decided to watch the drama unfold.

I had a very pleasant experience at BB&B in Easton, PA today. As I was shopping for dorm supplies, I was approached by a very friendly employee who offered to assist me with my college needs. Whilst shopping, I saw one of those above-the-bed space saver shelves, and decided to purchase it. However, the box was poorly taped together (apparently it had been damaged in the shipping process) and I was afraid to carry it around the store while I finished my shopping. I had this brief vision of the box falling apart and spilling pieces all over the narrow walkways of the store. So, I had it kept behind the register so that didn't happen.

I ordered a mirror over a month ago and have never received it. First delivery was on Aug 4th, no call and no delivery. Next scheduled delivery was Aug 9th, no call and no delivery. I called on Aug 9th to find out what was going on and no one came to the phone after I was put on hold. I will never order another thing from this company. I spent two days waiting and did not even get the courtesy of a phone call. I no longer want the mirror and I want a refund. I am going to contact the Better Business Bureau and complain and also going to find out if I can take some legal action if I don't get a refund. I have had enough.

We were shopping for college dorm room supplies. Several staff members asked if we needed help and offered assistance. We were also told how to get coupons for our shopping trip. Amber (cashier) and Edward (manager) were especially outstanding in their customer support! Will continue to shop at this store and recommend to others.

I ordered a bed from this company and was told it would be delivered in twelve days. Two months later I still did not have my bed. I was lied to so many times. They even felt that it was my responsibility to find out information from their shipping company. It was the most frustrating experience I have ever had when ordering an item. I highly recommend you do not use this company. They are trained to lie to you and do not care about their customers experience with them.

I recently purchased a duvet cover for my bed. After waiting longer than the delivery date, I checked the tracking number and saw the indication "Delivered"... I did not receive the package. Actually the package was delivered to the wrong address. I tried to convey this to the customer service of BBB, and their answer was: "whe show that the package was delivered on such and such date". That's it. I have sent them to date three complaints regarding the same event and each time, they respond that they have a record showing that the package was delivered. YES, it was delivered but to the WRONG ADDRESS.

Today I got in to the store with my one backpack, one lunch pack and 2 plastic bags holding by my hand. Everything was ok, until the manager came to me and she asked my very rude way a question; "Are you ok? Are you ok?" I just observed and I answered: "no I am ok, thanks." But she insisted again the arrogance and unpolite way again she told me with a voice increasing the tone: "put your bags in the front". She looks creepy way with this eyes and the voice tone, and she was unfriendly because she never said "good evening," or "hello," or "how are you," as a manager she should at least be more polite the way she express. I noticed she was extremely stressed.

I returned to BB&B after not shopping there for a while and was impressed how selection and customer service improved. A year ago the store carried some basic linens, curious kitchen tools and some expensive items to buy with their 20% discount. Now, the store carries lots of upscale items, iRobot, Dyson, Wamsutta, Frette, fine china. I go there to learn new trends, and saw customers swapping coffee pods. There are no dead inventory lying on the shelves being unwanted. Their purchasing department stock shelves with top rated products. Their customers are smart shoppers looking for the best cost/value products. I have had good time there, asked for help while shopping and got lots of assistance. She walked me showing every each their luxury bedding, discussed colors choices, reviews and products maintenance. Very nice people work in Studio City BB&B, they want to make you happy there.

I could not be more frustrated with this company. I purchased a curtain rod at the beginning of May, and, while installing it, one of the mounts broke. The mount was cheap and made from plastic, which is ridiculous for an $80 curtain rod. So, I called customer service, and the first person I spoke with said he would send me a replacement mount. After three weeks, I called back, and the second person I spoke with said that there were no notes in the system from my first call, but that he would send me the replacement mount. After that call, I received screws and drywall anchors in the mail, not the wall mount that the curtain rod rests in like I had specified.

The supervisor Donald is rude and should not be working in customer service. I had purchased over 500 dollars at his store and came back for a price adjustment with coupons and he would not accept my coupons that I got from the internet which were unexpired. I had driven over 45 miles to go to the same store that the previous employee had informed me to bring in my coupons and get an adjustment. Very bad service. I lost out on 30 dollars for no reason but mere stupidity of a supervisor unwilling to use my coupons for adjustment.

So disappointed in the customer service at Bed Bath and Beyond. I spent over 28 minutes on the phone arguing with the customer service person who did not believe me that I had reached out twice to them regarding a package that had not shipped after placing an order 20 days earlier. The item was only $16.99 and it was for Mother's Day. I ordered it on April 20th and it shipped today (May 10th) and will not arrive until Tuesday, May 16th. They would not refund me the money. The lady on the phone had clearly never attended a customer service training in her life. #1 Don't argue with a reasonable customer.

On March 21, 2017 I decided to order a Globe Electric Jayden all in one 4 light bath vanity set in steel light set for my bathroom. I had been looking at it for several days online. Before I bought it I called the company and asked to make sure the price was correct and if everything in the picture was included. I did this because there was another set with less lights that cost more. They said it did. So I went to the store in person and asked again just to make sure. The employee told me maybe it was on clearance. So I ordered it. After it finally arrived I noticed it was missing the lamp Shades. I called the company and the person helping me looked up the product and it now had a different image without the shades. I explained to him that I had a picture of what the ad looked like when I bought it. So I sent in the Picture showing it. He saw that I was right and called a manager. Who told me they would have to get in contact the vendor.

Bed Bath and Beyond offers a one time 20% off coupon for new subscribers to their advertising. By providing your email or mobile phone number you will receive a 20% off coupon on one item. We received the coupon as promised, however, there was a lengthy list of items you cannot purchase using the coupon. This is "bait and switch" and fraud. Nowhere on the sign up information does it state there are exclusions from items you can purchase... And, the exclusion list includes most of everything they carry. So, they have our personal contact info, and we have 20% off of nothing. What a total rip off!! I have contacted their customer service, however, they have not even bothered to respond. They will never get my business again.

Customer service at local store in Matthews, NC is horrible. Outside vendor sent the wrong item and when I attempted to return it to the store, (per Bed Bath & Beyond's return policy) the Manager could have cared less about my situation and even walked off and left me standing at the counter for 10 minutes. Upon his return he did take the item. New order arrived and was damaged. I don't have the time or energy to fight another return. Emails to customer service have been directed up the chain of command with the canned response "Someone will be in touch within 24-48 hours". Needless to say I will never shop at Bed Bath & Beyond and will let all my family and friends know of my experience. I only gave this one star because I had to rate it in order to submit my review otherwise I would have given it a big fat zero.

Beware of the 20% discount if you are using it multiple times. We purchased one chair to see if we liked it. We did so I was going to order another and in the week it took for the chair to ship the price had increased by 20%!!! The funny thing is - I took my laptop & went to a coffee shop & when I checked it there, the price had dropped back to the original price - on the same day! They obviously track what you surf for/buy by your IP address & change prices on you. Beware & be smart - 20% off is not a good deal when they increase the prices by 20%!

These dinosaurs pretend to participate in online shopping. DON'T BE FOOLED!!! I'm still waiting for an order I place 9 DAYS AGO. Looking at other reviews now, this is what we are all subjected to. They should take that 20% voucher and fly to the moon on it. There is nothing that will bring me back. When stores like Macy's and Penny's are struggling, how do these mopes survive? It must be a money laundering scheme since the junk they have is usually available elsewhere for less and.... wait for it.... delivered in a reasonable time!

Purchased an OttLite replacement lightbulb from store in Alameda. Not in stock in store, delivery to home or store same price, chose home, quoted 3-5 days delivery. 28 days later, product not delivered, attempted to send an email to the customer support address on the order document. The email address given on the order document was incorrect. Deduced the correct address, resent. Received a cheap and cheerful response which said, in essence: "we've ignored your message, please send again via this Web address". To do so, had to (a) re-enter the whole of the original message, and (b) enter a lot of personal information which had nothing to do with the complaint but which will enable BB&B to bundle it up and resell it to whomever they choose. BB&B in-store experiences are usually pleasant, but they have a lot of work to do on customer service by electronic message.

I ordered something online through Bed, Bath & Beyond. It came defective with parts missing. I called their customer service and was told to go to Fedex and send it back and when they received it they would send me my item. I explained that due to illness I ordered it online instead of going to their store which is 5 miles away and paid double due to shipping so if I had to go to Fedex and wait for fedex and wait for them to receive it and then wait again for me to receive it, I would just go to the store. Customer service said that was fine. I reminded them they would be reimbursing me for shipping since she didn't offer. She agreed they would refund me shipping and applicable taxes. I went to the store, the people there were great and exchanged my item, no problem.

This review is on BBB! They suck. Never order from them. They are incompetent! So, first, they send me the wrong bike. So, I got to BBB in Somerville, Ma and explain the problem. They order a new bike, but can't promise me that I will get the red spin bike, that is pictured on my order because the gray, stationary bike I received the same SKU as the red spin bike. So, I called customer service, so they can inform the vendor to send the right bike; it turned out everyone and their mothers had the same problem. So, I am excited to receive my spin bike when FedEx sends me a text that it has been delivered. Guess what!?! Bed, Bath & Beyond sent the wrong bike again! So, I ordered this bike on March 1 and today is March 23. Still no flipping bike! So, I have to take this heavy bike back to FEDEX. Get it together Bed, Bath & Beyond! I should have ordered from Amazon~!

I made a requested for my order to be cancelled due to how long it was taking to process. After an unresponsive email, two phone calls, a representative hanging up on me, two request to speak to a supervisor, and speaking to a supervisor whom didn't care, my order wasn't canceled as the email had stated. I was charge an additional amount, and the order was shipped. This is very disappointing. DO NOT ORDER ONLINE!

Bed Bath & Beyond customer service is an absolute joke. I ordered two items online from them and only received one. The tracking information states that my entire order was coming in one shipment. I have emailed them everyday for two weeks and they've ignored every single one.

I ordered a garbage can because it wasn't available at the store near me. A week later they had not shipped my order yet. I saw the same garbage can was now in stock at the store near my house. I called to cancel my unshipped order so I could get the same one faster. The company would not cancel my order, so I had to wait THREE more days for it to even ship. I haven't even received my order and it has been over two weeks. Their tracking is horrible and order processing is terribly outdated. Every big box store fills orders the same or following business day. Avoid using bedbathandbeyond.com at all costs.

The tablecloth description said 100% cotton, but when it arrived it was 42% polyester. I had NO use for that and it was THEIR fault, so I asked them to refund my entire cost, including shipping both ways. First they said no--shipping is not refundable. I explained that it was mis-advertised on the website so I should not be liable for shipping. They agreed and claimed they had made a note that I should get a full refund. I enclosed and highlighted that email from them with my returned order, but they STILL deducted shipping from my refund! I am still arguing with them. I will NEVER buy from BB&B again. Terrible customer service and their promises cannot be trusted.

This is the worst customer service I have received in my life. When I was building out my business most of the furnishings I purchased through Bed Bath & Beyond. I had bought some curtains for my business which had to be bought online but at the store and an employee had helped me. When I received them and it was time to put them up I noticed that they did not fall to the ground so I went ahead and went to the store with the curtain and the receipt. That same night I had purchased other items for my business and then when he was checking me out he scanned the receipt and told me the money would go back on my card. No problem. He gave me back the receipt and I left with my new purchases.

I just wanted to "shout" out a compliment not only to your store but your customer service. All employees are pleasant and helpful. I also love the coupons. I'm a snowbird and right now I'm in Florida for a couple of months. Yesterday I shopped at Lakeland, Florida and had a very pleasant shopping experience.

On my way home I stopped in the 420 E Round Grove Rd, Lewisville, TX store. Before I walked into the store, I checked my purse for my 20% off coupon, oops left it at home. So, I immediately sign up on the web via my phone, only to receive an email that it would be 24 hours before I would receive my coupon. I decided to make a go for it and explain the situation to the cashier, boy was that a mistake.

Worst customer service - Schaumburg Illinois Store. Yesterday, I went to a Deer Park BBB to buy a little floor vacuum. They did not have it in stock but said, after checking another store in Schaumburg, that they would hold a vacuum there for me till closing today under my name. I sent my husband there to pick it after his long day (and mine), and they neither had the vacuum, nothing waiting for pick-up, nor could they even tell me where the "held" items were "held". Just a waste of time for both of us. I have seen this store since its opening day, and I am a true multi-level shopper... This store's service HAS GONE DOWN. It's very disappointing. I will buy this online or Walmart for the same price... Despite their omnipresent coupons. It used to be THE place, but bad service has turned it into a large, not-well-run-understocked warehouse. I am sorry to have to tell the truth about this.

Ordered a Aerogarden from Bed Bath & Beyond. The pump was not working, so I put it back in the box. Put the return FedEx sticker on it, and the return paper inside. Took it to a Staples and dropped it off. Now it's been over a month, and no one knows where it went? I've called and emailed. I got a hold of Staples. They Got right on it for me. They looked at the store video and mentioned that FedEx had picked up their packages at 1:45 pm. From FEDEX and BED BATH & BEYOND my package got lost. Neither of them will help me!!! I called FedEx and they say Bed Bath & Beyond should have the tracking number. Bed Bath & Beyond keep asking me for the tracking number. There's no tracking number!!! Don't know what to do? I want my expensive product, that I bought. PLEASE!!! It's a lot of money. :(

There is sooo much CRAP in the aisle I could hardly get my cart down them. Every aisle had something in the middle of it with product on all sides. It WAS NOT a nice shopping experience at all!!! I will not be back.

My buddy, a 61 year old man left by himself to the store, he paid for his pans and knives. But when he put the cart back into the aisle his wallet was gone. He chef everywhere in the store and they even got his number. When he came back I drove back up there and asked for a manager. They came pretty quick and asked me what was wrong. I told them the story and they went to go review the tapes. When they came back about thirty minutes later they said their cameras were too blurry to even see the cashier! My buddy, my responsibility is in the line of fire because his ID, social security card and license were all in there. If a premises says it has video monitors on sight, shouldn't though monitors pick up the Cashiers and least at the minimum. How do I not know foul play was involved. Extremely disappointed in this service.

I contacted this company in November by email and immediately got a response email stating someone would contact me within 24-48 hours... 2 months pass and still nobody!!! I called and quoted my incident number from the phone call in November, spoke with a man that couldn't answer my question, waited 20 minutes to finally speak to another lady that said she need to speak with her supervisor before contacting me back later that day or the next day... that was 2 weeks ago! Still no response! I'm very disappointed with their customer service, obviously customers do NOT come first with this company! Incident # **.

After two months customer service is finally working with us.

I would give it -5 star if there is a choice. Ordered items online, and returned 2 items in one package at the beginning of Dec. Only received refund for 1 item. Called 5/6 times over the course of 1 month. Still no refund for the other item as of today. Whatever their excuse, the whole refund process is a joke. You can't even check your return status online, not alone the refund amount. The lesson, do not order online from Bed Bath & Beyond, unless you are absolutely sure you won't be returning any item. It is total waste of my time and energy and endless frustration.

I normally do not write reviews but I had to for their customer service. They went above and beyond on what they needed to do. I placed an order and it was shipped to the wrong address. So I called and spoke to Joe from customer service. I told him the story and he told me since one of my order was shipped back that he was able to replace the item but the other two shipments, he couldn't since it was confirmed it was delivered. He would need to request the packaged be sent back before they can reissue. So here I'm thinking I will have to go to my old apartment and beg the current tenant to return my stuff and that all hope was lost. But then Joe called back and said that they are going to replace the items out of courtesy. They did not have to do that. I did not scream or shout demanding anything and I was willing to compromise. This is true customer service. Thank you!!!

I ordered this kitchen cart for almost 300 bucks in October that I never got. It is now 3 months later and 5 phone calls totaling over 3 hours of my time to try and get my refund. They keep putting me on hold (today for 50 minutes in total) while they do their research, only to come to no conclusion! Today I spoke to a supervisor who basically told me the same thing the reps keep telling me, that they have to once again, track the item and where it is and ended up, etc. before they can refund my money!? Are you joking ME? They still can't find it 4 phone calls later? Do they even know what they are doing? I have had it! This is "BEYOND" UNREASONABLE. I don't care what their procedures are, and I don't care how/why/what/or who lost it. Why is this even my problem? IT NEVER ARRIVED. PERIOD. I just want my money back without wasting any more of my time!

In order to get ready for guests for the holiday I place a single order for three matching comforters and some kids' clothes from Bed Bath and Beyond's website with an expected delivery of 5-7 business days from ordering. Perfect! Two weeks later, I receive a package with two of the items: one blanket and the kids' clothing. Fine, I assume, the other blankets must be being shipped separately. Three weeks later I get another package -- a large box filled with air packets and one small blanket box inside of it. Fine, I assume, they'll send another wastefully large box with the last item inside of it. Four weeks later I get an email informing me that the last item in my order, the last matching comforter, has been canceled.

I ordered two sets of wooden stools at Bed Bath and Beyond on October 10, 2016. Expected delivery date was October 14-19. The items did not come during those expected dates so I checked the tracking number and the status said the orders were still being processed. I emailed customer service asking when it was going to be shipped if it wasn't already.

I am very upset how I was treated today in 500 shoppes at Stroudsburg, Pa 18360 Bed Bath & Beyond. I was on the line in customer service and asked if they can locate my item I purchased online. The lady at the register said to ask Linda. She would be the one to help me. She was standing next to her looking at the computer. I asked Linda, "Can you look up my product?" I wasn't home and now just want to see if it's coming back to me. She didn't even look at me and just said "Call 1800 number." I told her since I'm already her and I was told by the other lady, "You can look it up. Can you please do so." She repeated with unfriendly voice without eye contact telling me to call the phone number on. My email. The line was getting long everyone was behind me waiting for help.

I purchased five panels at a very reduced price on Cyber Monday. Just the curtain I had been looking for, in exactly the right color. I felt like I got a GREAT deal! Then two days later I get an email from Bed Bath and Beyond customer service telling me my order has been cancelled because the item is no longer in stock. I was very disappointed.

Simplehuman products are among the products BBB sells. But BBB removes negative reviews about Simplehuman products from their website at the request of Simplehuman!! They did it three times when I wrote a negative review. But if you write a 5 star review, it is NOT deleted. Disgraceful!

I spent $211.32 and ordered a beautiful new bedding set for my 9 yr old daughter on 11/12/16. Expected delivery was 11/22 or before. A few days after placing the order I checked the status and, even though FedEx now had the delivery date as 11/18, their site only said that a shipping label had been created, not that the items had been received by them. When I didn't receive the order by 11/21 and noticed that FedEx no longer had a delivery date listed I called Bed Bath & Beyond and was told that even though I couldn't see that the shipment was headed to me, they could and I should have it on 11/24. On 11/25, still no bedding. Called again and was told that they ship the items I ordered from a vendor, but that my items had never been shipped. Which means the first person I spoke to LIED.

I know these reviews don't go anywhere but I still believe that as a customer we should provide these reviews for others to make informed decisions before visiting a store! I bought glasses from them and the box should have contained 4 pieces. The box only had 2 pieces and I am not sure why they don't do quality control on their products so make sure you look into boxes when you buy them. Unfortunately I have lots of store credit as I made a mistake and registered for my bridal shower in this store. I have to use them :(

total disgrace to the company. And I cannot believe they get paid to behave this way. Says a lot about Bed Bath And Beyond. Disgusting is what it should be called..

Ordered a $125 item to be delivered by the timeframe that they projected to me at the time of ordering. When I checked out it gave the estimated delivery date of November 5th, then their website shows on the delivery date the only the LABEL has been generated and their site says it's "ready to go" for 4 days now. Had I been warned it would be an additional 4 days later, I would have bought the same product on Amazon and known what I was getting. I bought it for a client of mine as a closing present for them selling their house.

I would like to take this opportunity to express how happy I was to shop in your store recently! (#1015) I needed help with the baby registry, and was fortunate to get Danielle! She made my experience stress free by going above and beyond. We went over everything together, then she had me sit and proceeded to gather all the items for me, gave me ideas etc. So much help!! I went to the register and was greeted by a very nice young man. (Sorry don't remember his name.) Then went back to Danielle where she beautifully wrapped all the gifts! She was so professional, kind and respectful! You have a wonderful staff that you should be very proud of!! Thank you so very much!!

Ordered a speaker which was delivered in a timely manner. It was double packaged--which I appreciated--to protect the product. However, when I opened the actual product box I noticed it appeared to have already been open. Inside I found the product removed from its plastic protective cover which was shoved down to the bottom of the box. The screws that were needed to secure the base seemed to have been thrown in the box, along with the ripped, original wrapper they came in. Somehow one screw ended up in the actual speaker, which you can hear rolling around when moved. Overall, extremely disappointing. This is unacceptable and inexcusable.

I recommend against ordering online from Bed Bath & Beyond. They seem to use outside vendors with whom they have poor communication. I ordered 5 items, 3 of which shipped (each as independent single items) within a few days of my order. Nearly 2 weeks later I've received no information about the other 2 times. My order confirmation email gave an estimated delivery window that ended 3 days ago. Their online tracking link only provides information about times that have shipped, none about unshipped items. I sent an inquiry via email to Customer Service two days ago and have received no response. I called their customer service number today and the representative was unable to access any information about my missing items; after some time trying to track down information and some questions that sounded like she couldn't see my entire order in their system, she just said she would contact the vendor and ask them to give me an update.

I bought a set of curtains 2 weeks ago. I had quite a few questions. On top of that and shopping experience was enjoyable. I go in after work today to see if they received any more in stock which they didn't so I go ahead and pick up a few other things. An associate sees me searching through my bag for my phone and inhaler which was heavy. I had 2 large water bottles in it but soon after that they started taking my items from me and saying it will be at customer service which I didn't understand, then started harassing me constantly if I needed help.

Do not buy any product online. Their return policy is very poor and you get the runaround. It took me three times (with 3 different clerks, one was a manager) to get my money back from the store. I was trying to return a defective product that I purchased 60 days prior. They already got CASH and my credit charge was account was fully paid. It was quite a scene and not very good publicity for the store of that caliber. Go to Costco. They have the BEST hassle free return policy and you are taken care of in LESS THAN FIVE MINUTES. I even called the Best Buy corporate customer service and they fully supported the local store's decision... NOT TO REFUND MONEY nor credit because as it turned out it was a COSTCO American Express that had been replaced with a COSTCO Visa. THEIR STORE POLICY IS A STORE CREDIT!!!

Some items came damaged, some were not as expected. Returns were a NIGHTMARE! No return labels in boxes so online staff said they had to order call tag numbers with delivery companies. Boxes sat on my deck for approximately a week. Numerous calls to BBB later - finally some items were taken others remained on the front step. I requested one staff member follow up with me from their company so there would be no mistakes on such a large online purchase and return. She has let me know as items are returned for credit because there was no consistent system for returns and I appreciate that - but I had to request that from Bed Bath and Beyond.

I placed an online order in February 2016. My credit card was charged twice for the same order without my authorization. I called the online ordering department and was told this is standard practice for online orders. I have made numerous phone calls trying to get my $2016.31 returned. The first lady I spoke with kept telling me the check was in the mail. After I had enough of her lies I got in touch with a supervisor who told me she was fired due to money mismanagement. He said he would have a refund check sent immediately. That was 2 months ago and now he doesn't return my calls. I have been lied to over and over again by Bed Bath and Beyond. I just want my money back!

Ordered a case of 6 half gal. ball canning jars from Amazon which was fulfilled by Bed Bath & Beyond. Item received was just small broken pieces of glass. Packing consisted of one large cardboard box with the box of six jars enclosed and one piece of bubble wrap over the top. This was inefficient as it allowed the contents to move within the cardboard shipping box and become broken. However, a big THANK YOU to the local Bed Bath & Beyond at Raleigh Town Sq., Raleigh, NC for accepting the return and giving a refund as they had no replacement in the store.

On Memorial Day weekend of this year, while sitting in my car at Bed Bath & Beyond's Rio Grande, NJ parking lot I was struck by a shopping cart an employee had accidentally let go and as a result it rolled into traffic. My car has three noticeable scratches on the front and chipped paint as a result of the cart striking it. While I understand that this indeed was an accident on the employee's part and she was extremely sweet and apologetic I was appalled by the attitude her manager Jenn ** displayed. Ms. ** at no point expressed sympathy or apologized for the incident on behalf of the employees or the store. While engaging with Ms. ** she came across as rude and discourteous the way she conversated.

Am very disappointed in Bed Bath & Beyond. When I use my Bank card because it has a chip in it, it has to be ran as a "Debit". I do NOT like my card being ran as a "debit". I always use it as a "credit" but the system Bed Bath & Beyond has you don't have a choice.

I went into Bed Bath & Beyond to just browse and kill some time. Welding the blankets apartment I noticed a leopard furry throw blanket on the clearance rack that didn't have any tags and was jumbled in a ball. I asked the lady in the department how much was a blanket and she checked on her scan gun and told me it was $19.99. I figured since it was on clearance and wasn't in perfect shape or packaging if I can get it reduced. The very helpful lady said, "Of course, just go speak to someone at the customer service desk." As I approached the customer service desk I was second in line. Waited my turn and instead of a "Hello, how may I help you" I got a "What?" from the blonde haired lady behind the desk. My mouth dropped to the ground hearing her asking me what. I had told her I found this blanket and it's the last one on clearance. Can it be marked down a little since winter is over and it's a fur blanket?

I didn't have any coupons so I was offered a coupon. I had to wait 24 hours so I got my coupon through Text... Drove the half an hour to the store to retrieve my coupon savings on my card and the building did not have Wi-Fi so the link would not open in the store. They did not want to reimburse me. Now why is that my fault that they don't have Wi-Fi and I can't open the coupon that they texted me? They were really cold and short with me and really didn't want to help me. He eventually after I persisted decided to honor me but went on to lecture me that I better not do that again. Every time I come in there it's very disorganized and there is nobody to help you and nobody is friendly. The Boardman store in Ohio. I'm dissatisfied.

Bought gifts via the registry. The bride didn't want them, returned them. Called Customer Service to request reimbursement. Since I only shopped for the registry items, not only did they send back store credit, but they sent it to the bride instead of me.

I was at the BB&B in Stamford, CT. There was almost no one to ask for something and once I saw an associate he pretended twice not to see me. Then, I am at the register but the cashier can't help the customer he is attending so they call somebody to come. After waiting for a couple of minutes. I moved to the customer service cashier who is helping only one customer. After I have been waiting she tells me that the line start at the registers that that was not a checkout register one. I said that they seem to have a problem at the "only" register working and that I have seen them helping customers in that register. She loudly told me again "Ma'am the line starts over there!" BB&B customer service has really going so bad.

I just tried to return a $400.00 vacuum at Bed Bath & Beyond at the store in West Los Angeles on Olympic Blvd. CA. I got a complete runaround! The return desk manager was rude to me and publicly humiliated me in front of everyone! When I purchased this vacuum cleaner the salesperson said, "If you are not 100% satisfied you may return the item NO QUESTIONS ASKED!" Well since the day I purchased it, the return policy changed! Shouldn't I get a complete refund since the day I purchased the vacuum the policy was 100% satisfaction guaranteed!? I want to return this vacuum. It was $400 dollars and they wanted to give me today's selling price. (They don't even sell the item... The manager said they had a lot of returns on this vacuum!) I want a refund!!! I am very dissatisfied! Bed Bath and Beyond went Beyond getting me upset today! I actually want a refund and something for all my frustration and embarrassment!

I order a vanity table online that it was supposed to be new but when I received the package was open, re-taped and damaged. REALLY?? So I called customer service the same day (1/07/2016) and today is 1/23/2016, and don't get my refund yet so I don't recommend to buy here. I will be waiting few days. If not I will start a dispute for my money. Please don't waste your money and time here people.

Looked online for a replacement bulb, part # and 22 watt and 7 inch in diameter. Bed Bath and Beyond has it for $9.99. Went to local store, same model, fits perfectly DIFFERENT BRAND, $15.99. Bait and switch.

I ordered curtains for my granddaughter on 12-14-15 as a Christmas gift. They did not arrive on the expected date and in checking the tracking information with FedEx, it appeared only a label was created and the package was never picked up. Upon contacting Bed, Bath and Beyond on 12-24-15, I was informed there was a "glitch" and the curtains were never shipped. A replacement order was done that day and several days later I received the replacement only to find that only one curtain panel was shipped, rather than the TWO that I ordered and paid for. Again, I contacted Bed, Bath and Beyond. Supposedly, another order was placed on 1-5-16. It is now 1-11-16 and I still have no replacement and when trying to track the package with FedEx, again, only a label has been created and no record of a package being picked up.

I ordered what I thought was a towel set from them online for a gift and had it sent directly to my brother's. It was $50. Granted I should have read the details more closely because only 1 towel was sent. In the picture online, once you select a color, it shows a set with multiple towels and bathroom mat. I called customer service and spoke with some lady and explained to them that it's misleading to show a whole set of towels if all you're getting is ONE towel! I would never imagine paying so much money for one towel. The lady didn't really say anything at all and just said to have a good day. I attempted to leave a bad review for the item, also including the fact that the color wasn't right and sure enough, my review was never posted! I even went as far to click that the other review, which of course was a positive review, was unhelpful, and that wasn't even posted - they took away my unhelpful click!

I placed an order online with this corrupt company, thought I was safe paying with PayPal. The item took so long to be processed that I had already relocated residence & it was delivered, very surprisingly by FedEx. The fact I had paid for mail forwarding did not help because it was shipped, (unbeknownst to me), via FedEx. The delivery confirmation was sent as junk mail, so I never received it. Regardless, this was a $200 item. The total I was charged was $224.68. I contacted FedEx, asked why they would dump a package on a doorstep without proof of a signature or ID. FedEx claims that unless they are informed the package was over $100 value, it is the procedure to dump & run.

We made an expensive at Bed Bath & Beyond. It was a motor driver, air inflatable mattress. It was their most expensive model, almost $200. One of the reasons we chose it was because of the promised rebate. We completed all the necessary paperwork, enclosed all the required proofs of purchase and sent it to them. Today, almost a month later, we received a post card saying they would not make the rebate because "all required documentation was not submitted." There is no comment about what was supposedly missing, just, "tough luck." The card gives an 866 number to call for more information, but that only leads to recordings. When we try to enter the tracking number, their system will not recognize it. This is all obviously designed to scam customers, and not give them a way to even question the denial. Since defrauding Senior Citizens is a very serious matter in Florida, if we don't get our rebate, we will take very serious legal action.

My fiancée and I just bought a new home and decided along with it we'd order a beautiful dining room set. We also paid an extra $100 for the guy to bring the delivery to door. Our objective was to host Thanksgiving dinner in our new home for friends and family. First, the delivery guy showed up several hours late, and to make matters worse he was alone. This table is massive, so how on earth did this guy plan to deliver it alone you ask... Well he didn't, he planned on enlisting the help of my 5 foot 1, 120-pound fiancée to help him download the table. I wasn't there, but my fiancée helped him download the table from his truck and then to the front door. I arrived later to put this thing together. I put the 8 chairs together without a problem, but then when I opened the table box, this thing was DESTROYED. Looked like it had been dropped from a third story window.

I was given a $50 gift card for BB&B for Christmas. I went I to the store and picked out what I wanted ($39.99) and also opted to buy two pairs of bats and gloves for the Salvation Army (totaling $49.99 altogether). The cashier swiped my gift card, then called her manager over, saying "It says 'Authorization Required'". Her manager tried swiping it again... nothing. So her manager logged onto another computer and checked my balance, and told me "There's nothing on this card". Confused, I left the store and called the 1-800 number on the back of the card.

At least 6 days ago I purchased a KitchenAid pasta extruder. I keep checking to see when I am going to receive it. I found out that it went from FedEx in New Jersey to Clinton PA. Still not here. Now I am finding out that it is going to be coming in the mail. I assumed it would be here by now. Maybe won't even get it for Christmas. Not happy at all. We haven't had to wait this long for mostly anything we have ordered over the phone or the internet. My new KitchenAid was at my door three days after I placed the order. And this was just last week. So I don't want to hear "it's Christmas and very busy." Probably won't be ordering from this place anymore.

I was asked to fill out a survey. I thought I would. What a mistake! After filling out the survey on performance and it said that I would get coupons for filling it out, instead I got HUNDREDS of crap junk mail filling my email! I did not agree to this kind of baggage and I'm so upset to have to deal with phone calls now, and emails, wasting my time! Don't fill in anything for Bed, bath and Beyond!!

I visited your Buena Park store on 12/06/15. I went there because the Keurig K40 I had wasn't working properly as it was a Christmas gift from last year. The customer service agent couldn't read the serial number on the bottom of the item so she had to call the supervisor. Several radio calls were made to the supervisor (Ceasar) since it was busy within the store. Minutes later a gentleman arrived and also looked at the bottom of the K40. The agent said he couldn't find the number so she asked me if the Keurig was purchased at Walmart or some other store. I responded "No, it was purchased at one of your stores".

I am never going back here. I indeed hope once this store closes down. The headquarters of this chain should really look into staff training or customer service training. First of all, they change the price of their items in the system before you take down the tags on the shelf. So, the customer shops off of the price posts that is on the shelf but when you get to the cashier, the price in their system is not the same anymore because they have no internal managements.

I shopped at BBY tonight and realized I left my wallet at home. I asked the checker if he could hold on to the bag so I could go get it. I asked him to put my name on it. He assured me he would. This included a 20% off coupon. It took 30 min to get home and 30 min to get back. I found him and he said he put it in the customer service area and they restocked it and took the 20% coupon. BBY is way overpriced for items you can get at Walmart or Target. I was furious. While shopping I asked one of the few people working there if he could tell me where something was. He said, "Let me ask someone who works here."

In my Sunday paper, there was an advertisement for a makeup vanity which I wanted to purchase for my daughter. I went online to see which store in my area had one and no store within 50 miles sold them. I said fine, I'll order online. Wrong, I was not able to use my 20% coupon unless I bought from store, again, not sold in store. Again I said fine because there was advertisement saying if you sign up for text sales you can get 20% off, again this coupon didn't work. So although there should have been 2 ways for me to save 20%, I ended up paying full price.

Purchased 3 toppers and didn't get the warranties in the box... been calling and emailing this company and no warranty yet and it's been 2 weeks! Very incompetent company... I can't believe that I haven't got the warranties yet! And two of these are gifts! Unacceptable... Will not be going back there...

I used to like this store - but no more. I had a baby shower, then had a miscarriage. This is how insensitive and rude these people were! My friends know I love skin care and fear stretch marks and so they gave me like five of these Spa Kits for pregnant women. After my miscarriage, my friend Kerry took back two of them and I went to take back the other three. Why do I want them now? Just depressing. Kerry is treated with respect and they accept her returns of the items instantly, no questions asked. Myself, of mixed raced - they make me fill out a form and hold on to the three items. I was the one who went through a miscarriage and the emotional trauma.

My husband and I have a Tassimo. We can only buy the coffee he likes at BBB or online. Online takes a bit to ship so I would like to just go into the store and buy it. I buy coffee once a week every week. 90% of the time they are out of my husband's coffee. So last week after wasting gas to drive over there to find they are out I purchase a different brand. I asked the pleasant cashier about never having it in stock. He stated the next time ask someone that they may have it in the back. So this time I asked; which one girl got another.

Several years ago, I purchased a single place setting of Oneida 'Culinaria' dishes from B B & Beyond to see how I liked them. I did like them but didn't get around to trying to buy more until a few years later. When I went to buy more, the clerk said they didn't carry them any more but failed to tell me WHY. I finally did find out the reason but not until I wasted my money buying 3 more place settings from an Internet seller called 'Replacements'. They arrived nicely packed and unbroken with a warning label almost hidden on the packing slip indicating the glazed coating contained LEAD and to use at your own risk. OMG! Thanks for the warning B B & BEYOND...NOT. Now, I just purchased a cloth covered laundry hamper from them and get it home, only to find it too contains hazardous chemicals. I'm taking it back. Now I read that they've been supposedly discontinuing hazardous products. But, they obviously know they are still selling some. How many, who knows??? I'm boycotting them from now on. Never again!

10/15 Thursday evening, I had just got off work & I'm exhausted being on my feet all day but needed supplies for home. I entered the store on 1st Avenue and 61st street. Regardless of being tired I walked into BB&B with a positive attitude. Also, I had an issue before at this particular store location, but unfortunately, it was the only place I can get what I needed at the time I was there at and the only store that carries it. It's time to check out... I'm the only one on line, no one behind me. There's two other open Registers far across from me by the exit & 2 Registers open by customer service. I've been walking around the store shopping for a little while and got all I needed. At checkout I am greeted by the male cashier. I had a couple of items & I needed to do a price match with another store and YES I also had BB&B coupons!

Last Saturday (8/22/2015) my best friend, her son and I go shopping at her favorite store, Bed Bath and Beyond. After over an hour in the Johnson City, TN location we check out with around $400 dollars worth of items -- a yellow, queen-size sheet set, a purple, king-size set and a blue twin-size set, along with several other items. Please keep in mind that before this shopping trip everything out our 4 bedroom home was just fine. We are both very O.C.D. and keep a very clean home. Her bedroom with the king-size bed is on one end of the house and mine with the queen is on the complete opposite side with the twin closer to mine.

BB&B eventually asked me to come in to pick up the card and increased it to $50. I still never received an explanation as to why they could not send a letter to my address, but at least they helped make it right a little better.

Last month I ordered candle sets for my wedding. I received my order but it was incomplete. Instead of receiving 28 sets of 4 candles, I received ONLY 28 CANDLES. I called to ask for a replacement order and was told they were going to give me express delivery, which never came. I have called customer at least 20 times for my replacement order, which they kept extending. Not to mention when I called customer service, they kept hanging up on repeatedly. Finally, got so frustrated that I asked for a refund. Bed Bath and Beyond service is TERRIBLE and customer service people are the most USELESS people ever. Never ordering anything from them ever again.

I bought a shower curtain from a Canadian store with an in-store only, one-time use coupon. Unfortunately, the curtain I bought was the wrong size and, after checking online, I realized that the size I needed was not available at all in store, anywhere. I called the customer service number, and got a rep who not only was able to get me the shower curtain, he waived the shipping (because he didn't want to fault me as I'd made a sincere attempt to find it in store in 5 different cities in both Canada and the US) and still allowed me to apply my coupon to the new purchase. He was incredibly friendly and helpful.

LOOOONG Wait. I ordered a Fitbit Charge HR for my husband's birthday present. Thinking it would be like Amazon or any other online store, I assumed I would receive the product within a week. I placed the order before 7am on July 31st. I am still waiting to get the Fitbit.