Bed Bath & Beyond Reviews

I’m not sure what happened to the store that I used to know. This is not it. I received a package with no receipt of the order, couldn’t access the order online either, so I called and spoke to someone in a foreign call center who was no help whatsoever. And, they charge for returns. I ordered 2 of the same item by mistake and they were no help at all. I’ll never order from here again. Sad because they used to be great.

...and Bed Bath & Beyond is back providing little no customer care with no concern for its loyal customers pre and post bankruptcy. I ordered 2 sets of the Finch Jackson Bar Stool Set. Unfortunately, I purchased them in February for a March move-in date. My move-in date got pushed back to May 11th (new construction) so the stools remained in their box until my actual move. Stools don't work. Too short. Bed Bath & Beyond's response: "since this is outside of our 30-day return timeframe, our partner warehouse will not be able to accept this return."

I shopped at Bed Bath and Beyond every weekend and I would randomly buy things that I didn’t even go in there for but I’m not gonna do that anymore as I’m moving away from this store completely. You shut down all the physical stores, all the brick and mortar. I get it. It’s a business decision, but I can buy stuff from Amazon too. I don’t need you and that’s the truth. I was in your stores every week buying stuff that I didn’t even come in there for but I’m not gonna do that on some stupid app so I vote with my dollars and I’m saying goodbye.

Placed order at 8:54 PM PST on May 12 and attempted to cancel immediately after. However, because it was after hours, phones were not answered. Because my order had not been "processed" online, it could not be cancelled online either. My only option was to email to inform them of my intent to cancel which I did at 9:19 PM PST on May 12. I followed up by phone the next morning and was told because I didn't cancel "within one hour" as per their policy, I could not cancel my order. Was also told there was no one I could speak to because the overseeing manager was "out of office". I was assured someone would follow up within 2-4 business days. No one did. I called back after 5 business days and the agent (Mary) basically said that 'as a favour' she would waive my return shipping once my order is received (currently approximately 6 weeks from now).

For 100% cotton, the sheet set is very warm to sleep on. Material very heavy. Not very breathable for cotton. Would not recommend if you want a sheet set that stays breathable and cool. The bad thing is they are not returnable or refundable. Be careful what you buy online.

This is now a horrible company. They said it would arrive on a certain day. Then after checkout updated the day to a few days later. They then sent me an email saying it would be late. Then it arrived on the day they said second (the later expected date) which was too late. There was no way to cancel the order when the updated shipping date was reported. I tried to return the products about 10 times. They sent me one return label instead of two and then sent me the same one again! This company is garbage now.

I used to order a lot on Overstock. First order with Bed Bath and Beyond and it's a disaster. It showed a get your order by date and I left a few days buffer (my Overstock order usually arrived early), but now it's coming 4 days late and will be sitting on my porch. NEVER AGAIN. Don't order there.

Worst customer service experience ever, if I could give 0 stars I would. I order the first bed and it came wrong, 2 different colors. One part dark gray and another one cream, I paid a handyman to come to my place and assemble it, the customer service representative said UPS will come to pick it up and they went to an old address even when I told them I moved, however the second bed came to the right place, paid the handyman again and he couldn’t assemble it because the parts were not aligned, I called a second time to report an issue. The representative refused to escalate the matter and told me to wait for UPS to come for the 2 beds and it would take 7-10 days to then generate a refund, here I am without a refund, a bed, with 2 handyman bills and with a surgery sleeping on the floor, incompetent business and staff.

The bedding I ordered was beautiful and as expected. It arrived very quickly, and the package was in good shape. I thought I ordered a bigger set and was disappointed at first but when I realized it was my own error I went back to enjoying it. A bedding set without sheets and pillowcases is weird but that's what I get for not checking!

Recently online purchased a 30 inch vanity. Delivered to my home on time, professionally. Upon opening however, one piece was already damaged, and I became aware of the very poor quality material. Wasn’t even worth unpacking and attempting to put together. Returning it was at my expense of $100. Not impressed.

We purchased this item with reassurance due to the multiple places on the website that it says that there is a 30-day return policy. Given the fact that every single other mattress I've ever purchased in my life allowed you to sleep at least one night on it before deciding if you wanted to return it, coupled with the fact that MULTIPLE PLACES ON THE WEBSITE SAID 30-DAY RETURN, we bought it and tried sleeping on it one night. We kept all the tags on it and kept all of the packaging material (which was minimal, considering it showed up on our porch in a tattered plastic sleeve and that's it).

No customer service for oversized items, like furniture. False delivery information provided by reps and website. They're charging me shipping for a bed that was canceled and never shipped. Rose is insisting it came all the way to Michigan, when the merchant informed BB&B that it never shipped. Very unorganized and brutal. If you make an oversized purchase you will be on your own. None of the BB&B representatives have a clue and cannot handle your concerns. They will tell you they're escalating your case and a supervisor will contact you, but no one will.

The worst customer service from Pumlid today. Let me say this is the second time order from Bed and Bath and I give no stars. First ending I ordered came the wrong color and picture not even the right color. Picture showed yellow and came orange. I fought to return and after a hour I got a return label. Today I received my order and love it and hour later I received another.

I received items I did not like, that did not meet my expectations, and some items were duplicates, which appears to be an internal error with the company. When I called to return the items, I was told I would have to pay to return the items, even if it was their error. So, I am returning all items as they are all unsatisfactory and I will never order from this company again.

The entire hardware package was missing for the chair. The Vendor will not respond to my concerns. I am required to lengthen my request for them to fill their filed. It becomes frustation when you spend a lot of money with a Vendor and are treated poorly,

Shopping at Bed Bath and Beyond was ok while it lasted. Beware that if you purchase a product from a sketchy market place like the one who supplied this nightstand, they will not help you. This nightstand was awful. It is not able to be assembled. The company wants me to pay for shipping and they will refund me. Not only will shipping a nightstand be costly, but I have zero confidence that they will refund me my money as they are not very responsive. They accepted all 15 of my positive reviews but denied the one negative review on their website.

I received my kitchen set and after my son in law put it together, I was so excited, then realized they sent me black instead of brown. I contacted them about the issue and they were sorry about the situation. They offered me a choice of returning the item or a cash refund. I opted for the cash refund or at least a part of it. This is their email. "Thank you for contacting Bed Bath & Beyond regarding Dining Table Set for 4, Kitchen Table and Chairs for 4 Option: Brown. I am happy to assist you today. We deeply apologize that we sent you an incorrect item. Can you kindly confirm if you would like to return the item for a replacement or a cash refund. We look forward to your response."

Bed Bath & Beyond sent my order to the wrong address, but billed me for it. When I called to resolve they refused to issue me a credit or even send replacement merchandise to the correct address. The rep asked if I could go get the merchandise at the address they sent it to. Sorry, no. I live in Florida, you sent it to Virginia. Tried to address it with PayPal and they are just as bad. Do not shop here and don't use PayPal. They won't help you.

Prior to my order, I saw the shipping days as 3 - 5 days, which was what drew me to purchase from them in the first place. Now imagine my surprise when they told me that's just an estimate and it's not a guarantee!!! My order ended up getting delivered after almost one month. Oh, and the boxes were delivered at different times (long days apart). When the boxes were finally complete and we decided to unbox, we found missing parts. As it is, we might need to wait another couple of days (or weeks even) before the parts are delivered cause they sent a flimsy email stating that they will try to get the parts to us only if they have them in their warehouse. If they didn't have it, ''they will consider alternative options''. Overall, it's been an incredibly unpleasant experience. I had seen the terrible reviews before purchase, but I saw that they were from people in the USA so I thought well, since I'm in Canada, maybe things will be different. Jokes on me. :c

Customer service was horrendous. I rarely have bad things to say about products, even when they're defective. But our issues were excessive and the customer service representative didn't even take the time to acknowledge anything in my email (I also tried calling, but the call would get disconnected before I got through to a person). My husband and I received a sofa as a wedding gift. The sofa (Reversible Pull out Sleeper Sectional, Corner Sofa-bed with Storage Chaise - Green) was purchased on August 23, 2023, and we received it sometime around the first week of September 2023. We have had issues with the sofa from the moment it arrived; however, as it was a gift, my husband and I decided to stick it out. Now, we are kicking ourselves for not speaking up immediately as the issues got progressively worse over the months. Our issues are as follows:

Do not. I repeat do not buy from BB&B. I tried to buy my husband a lifetime shed. Received a text message from the delivery company when it was coming. I made sure we were available that day for the product to never come. So I got in touch with the delivery company and they said when they were picking up the product to be delivered it wasn’t there. So we called BB&B, she told us they were going to see what happened. Give them a week. We did and they never got back in touch with us.

I was quite shocked and upset when Bed Bath & Beyond shipped an items to me that I had not ordered! They charged my PayPal account somehow. I immediately submitted Returns for each item, and received an email response: "Thank you for contacting our Marketplace Seller. We've created case #** to track your inquiry. You will be contacted with information about your request within one business day." There was no contact. Items are being delivered and when I go into the Bed, Bath & Beyond website, my Accounts page shows no trace of the order. Even the shipping links are wiped from my account. Now, I must take the complaint to PayPal. So frustrating!

I recently posted a review that was negative due to a rug shedding and the return process being cumbersome. I ended up keeping the rug and realized the shedding was extremely minimal and the rug is beautiful. I wish I could take that post back because it was not accurate. I love them and will continue to order from them! Product was amazing and I overreacted.

I bought a patio set from Bed Bath and Beyond and as I went to put it together I noticed there were not enough screws to finish the set. I contacted customer service with my problem and got no response. So I tried again and this time I got asked all the questions I had already answered the first time I tried to contact them. But I sent them all the answers they needed. Once again I was ignored.

This whole company is a fraud and needs to be investigated. I have attempted to place numerous orders for the same towels using my 75 dollars in rewards from the original Bed Bath and Beyond. Each time it's canceled. I spoke to a dumb supervisor and was told this is because the system flagged my order. Long story short this jerk refused to override or correct the error. He told me it's not my right to use my reward bucks and I need to find another store to shop at.

I ordered two patio chairs from Bed Bath and Beyond for $362. A bit later I was welcomed to overstock which merged with BBandB. There you found the same chairs for $207. I spent the next week trying to reach someone about the situation. It’s not complicated than you want to know. The end result is I have four chairs, no price adjustment from Bed and I have to pay $66 to return the extra chairs. The service person I spoke to was absolutely tied to her computer guidance and told me a supervisor would say the same thing. Beware if doing business with Bed Bath and Beyond. Overstock seems cheaper but service is no better.

They make you pay for shipping when you buy. When the wrong item is sent they make you pay $65 to return the items worth $75.00 and do not do free returns or shipping. It's costs more to return the wrong item sent than your original purchase. And with no physical stores open, you can't walk in and return. I will never shop here again.

I ordered a Sony Refurbished center channel speaker. Afterward, I read the reviews and started getting worried, but the speaker arrived in excellent condition and worked fine. It was less than half the price of a new one and pristine. No complaints. Couldn't be happier.

I have not receive my order of an item over $100. It’s suddenly delayed at UPS. I called customer service after failed text attempts that are set up to only run you around. The customer service person said on her end it’s showing it’s ready for pick up. "Ma’am it says delayed on my end so how is that possible?" She states. "Yes it’s ready for pick up. I can call the store to make sure." "Ma’am at at the UPS store and it says exactly what mine says DELAYED"… She proceeds to hang up. The dumbest thing the new owners did was close all their stores. Your customer service reps are liars and your text service is trash. After I get my order I will NEVER purchase online with this company again. This was my favorite store… Not anymore. I get the UPS but I can’t get with the lack of integrity and trashy customer service. If I could rate you zero I would. If I don’t get my order this coming week. I’m cancelling and I’m done!

I had the worst experience with a recent purchase. I bought a mirror last Sunday, but the order was cancelled without explanation. When I asked for clarification, the customer service team was unhelpful and unclear. They said they didn't know what was going on and that the team who could explain was unavailable. I'm extremely disappointed and will never buy from them again. I'll also advise my friends to avoid shopping there.

Worse company ever. I submitted an order 2 weeks ago. I called many times to check the status because they can’t update it on their website. When you call they leave you on hold for almost an hour. You never get a response back on the status of your order. Waited 3 weeks for my order and it never arrived. Be careful when you order from them.

"Warning: Don't buy! This product is a ripoff! I only used it once, and it never worked again. Unfortunately, I missed the 30-day return window because I was traveling, and now I'm stuck with a defective item. When I called Bed Bath & Beyond, they refused to take responsibility and offered no alternative solutions. I'm extremely disappointed and will never shop online with them again. I don't recommend this product or Bed Bath & Beyond's customer service."

I will NEVER buy from this company again. I bought a ceiling fan for $160.00 in February 2024, but the electrician couldn’t get here until April 2, 24. After installing the fan the electrician informed me that the fan is a manufactured defective product and doesn’t work. I immediately emailed the company but got no response. I called this morning to customer service for a replacement or refund but was told that the time window for replacement or refund had passed and there is nothing that they will do because of their policy. I’m out of $160.00 with a ceiling fan that doesn’t work

I bought the auto hand soap for 50 dollars, after a year used is not working anymore and I bought the clip for the snack, it broke just a few times used. I would never buy anything from Bed and Beyond again, it should name bad and below!!

The most awful so called customer service ever. Purchased 6 outdoor patio cushions, a purchase of $800.00. Upon arrival, they were not as pictured on site. I returned items within the designated return time. The tracking numbers confirm all packages arrived back to BB&B four weeks ago. BBB has only credited me for three items minus $42 for a restocking fee. The other three items have not been credited. I’ve called numerous times. I have requested numerous times to speak with a manager but am never connected with one. I’m told over and over the other three items did arrive and will be credited (minus another $42 restocking fee) and I will receive an email stating as such. I have not received either. BB&B has made $442 off of me and I have nothing in return other than major loss and frustration.

Ordered an air fryer. They said it was delivered and it was but to the wrong address because they put the wrong address on it and the post office said they can't do anything about it because they delivered it to the address that was on it. Bed Bath & Beyond basically said not their fault and in my words, "Sorry about your luck."

I order a Queen Cabinet Murphy Bed on March 7th (5 to 7 weeks to deliver). Today, 4/24, I received an email from my credit card company about a credit from BB&B. When I looked, my order was canceled. WITHOUT NOTICE, the week I was supposed to receive it!!!. I called customer service, and they said it was a warehouse issue. They even said I could reorder, but it would take 5 to 7 more weeks.

This is one of the worst customer service departments I've ever encountered. Every single step of my transaction with them has been an absolute disaster. I have been chasing them down about a missing item for weeks. They have promised a refund twice and it doesn't get posted to my account. The amount of time and energy I have to invest to resolve their incompetencies is outrageous. The quality of their items is bad, their communication is bad, their customer service is abhorrent. I will never, EVER shop with Bed Bath & Beyond again and caution others not to either.

Terrible. I purchased a faucet from them - under the brand Clihome. Being a kitchen reno, it took more than 30 days to organize, install counters, faucet etc. So, I was just outside of the return window. Fine. I called at least to find out steps after discovering the side sprayer on my faucet has a faulty quick connect. The woman was short, unfriendly, unhelpful and tried to rush me off the phone. Now I am left trying to find out warranty contact info, as the info Bed Bath and Beyond gave me lead me down to an empty road. Trying to communicate with a factory in China has its challenges, but they are at least friendlier than the customer service at BB&B.

I ordered through Bed, Bath and Beyond. On the weekend, if you happen to change your mind about your order, beware that it's difficult to process a CANCELLATION or REFUND. There is NO cancellation button available or return button. All the customer service lines are closed on weekends. There will be no one available to talk to to process your order. Your only hope is to find the AI "Chat Box" that randomly pops up as you're frantically searching for a way to cancel. You have to watch for the chat box as it will somehow pop up in the bottom right corner of your screen. It just shows up all of a sudden. There is no button to start a chat. You have to hope it appears.

On the weekend, if you happen to change your mind about your order, beware that it's difficult to process a CANCELLATION or REFUND. There is NO cancellation button available or return button. All the customer service lines are closed on weekends. There will be no one available to talk to to process your order. Your only hope is to find the AI "Chat Box" that randomly pops up as you're frantically searching for a way to cancel. You have to watch for the chat box as it will somehow pop up in the bottom right corner of your screen. It just shows up all of a sudden. There is no button to start a chat. You have to hope it appears. By the time you've sent an email, it will be too late as your order goes through.

Very bad customer service. I believe that’s why they are closing all their stores. I made an online order without reading reviews and it was my mistake. Product didn’t work fine. For lack of information I returned it in the same week and until now I didn’t get a refund. They also charge for return shipping so be careful doing business with them

Absolutely awful retailer. They charged me $32 dollars to return a small rug. I ordered “ivory” rug, which looked off white on their website. I received a rug with beige/brownish lines all over it… Has nothing to do with ivory. I called their customer service to return a rug as they had inaccurate web description. I will never buy anything from them again.

This has to be the worst experience I've had with Bed Bath and Beyond. I ordered a comforter on April 4th. The delivery date was on April 10. On April 16th they had to replace my order because a label was never created. I was told it would be shipped in 1-2 days. It’s now the 21st of April and still no label created to ship my replacement order. I was told if it’s not shipped by Monday or Tuesday I can ask for a refund or get a 3rd replacement. This is completely ridiculous. Do better people!

I received the wrong item. I called and told Bed Bath and Beyond and still charged for the item. This is complete fraud. Stay Away. This is how they make their money. By charging you for item you did not purchase.

(WARNING) The worst experience I had in shopping online, they don’t reply to your emails, their product is garbage. It doesn’t look like what you see on their website and if you complain about it they ask you to pay for shipping it back to them!! I wouldn’t recommend them to anyone.

THE ABSOLUTE WORST!!!! Never again. I made a purchase on 04/13 and tried to cancel it a few hours later only to find that you only have 1 hour in which you can do so. I called them at 9 am the next day and l got absolutely nowhere. The items had not even been processed yet but I was told there is nothing they could do but send an email to the warehouse and wait 2 days to see the results. Well, absolutely nothing happened and the items were shipped anyway. Of the 4 people (3 via phone calls and 1 via email) - 2 did absolutely nothing but spout policy at me, the 3rd made assurances that was never followed through on and well I am still waiting for a follow up email. I had to call, yet again this morning. Buyers beware - you only have 1 hour to change your mind. I will never purchase from this store again.

Ordered an item, said it was delivered in another state, not even CLOSE to my address. Going round and round on the phone trying to get an answer. The Customer Care number 1-800-843-2446 is NOT for them, but is the AMA's old number and you get a recording telling you so. The Chat Bot on the page that is supposed to help you, only responds "I acknowledge" and tells you nothing more. Now I know why they are going bankrupt and should NOT be trusted. DO NOT USE OR TRUST!!!

I recently purchased a mini elliptical. Actually bought thru Walmart and it was one of those marketplace things. I’ve never had such a bad experience trying to get a refund for a defective item. Am totally disappointed with the item and plus it doesn’t work right. Been getting a runaround. Am just as upset with Walmart as I purchased thru them and feel they are responsible.

I bought a table from Bed Bath and Beyond and it was not as it showed in the picture and they would not take it back without me paying a $71+ shipping fee for the return. Also another store offered the same item for $120 less and I did not catch that. Catch me once but never again. Poor at best. If I could give a zero stars I would.

Purchased a leather chair from Bed Bath & Beyond (now Overstock). And requested a a Beige color. 1st order was sent damaged and also they sent me the wrong color. Requested a return/replacement due to reasons above. Replacement arrived and the same wrong color arrived. Explained the situation and requested a refund. CS REP. told me that I was entitled to a full refund since the error was on their side. Paid $970.00. Company refunded me $500.00. Called various time for an explanation and they told me they made a mistake and were gonna send me the remaining missing funds. NO. They only send me a portion. They still owe me money. Will never purchase from this merchant again. They are not honest and a very bad company to do business with. First time in my life that a company lied and stole my money.

Friday I ordered a sink from Bed Bath and Beyond. After a couple hours I had to cancel it because it was too big for the vanity. When I called, they said it was too late, the order had been sent to the warehouse. I said, "Well call and tell them to stop shipment." "I’ll try but if you receive it, call us back and we will send a return label." Return shipping at my expense! Monday I get an email telling me my package had shipped! So now I get to pay to send back the cancelled product that they sent me. Talk about wasteful spending! I’ll never do business with them again.

So I ordered a chair and some rugs from Bed Bath & Beyond. The rugs were garbage. Wanted to return them. What they charge for the return label is nearly half the price of what you buy during my call. I also had a chair that was coming that I wanted to cancel that because where I moved to I knew I wouldn’t have enough room for it so it’s been 10 days now. The chair arrives today. The woman I spoke to said, "Oh we can’t call over and cancel anything. We can just send an email." What do you mean you can’t call. Pick up the phone and call. You have to have a warehouse number distribution center. That’s ridiculous.

I wish there was a zero star option. I was issued a $209.99 Merchandise Credit for a defective purchase that was returned to the store (before they closed down the physical locations). Now I try to use the Merchandise Credit and it's "invalid" because the cards all expired in May of 2023. THEFT. They suck. Overstocked is a corporate pig to behave like this. When people spend real money, they need to honor that. It's a cost of doing business when you acquire another business. I will be boycotting both. As I said THEY SUCK. Dishonest corporate citizens. Makes you know they do other shady things like underpay their staff and cheat on their accounting. Losers who SUCK SUCK SUCK.

We bought a rug and pad. We tried to cancel the order because it went to our old address and we didn't want it. They won't cancel orders unless you do it absolutely right away. Then they charged us for shipping the rug back, after they couldn't cancel the order. This was our second, and last, we have had severe order issues with them. Don't buy from them or Overstock as they are affiliated. Save yourself from the grief.

Bed Bath & Beyond are a lying cheating garbage company. I bought an item from them that the total cost on the receipt said $614.95 cents. I paid for it through PayPal and they took $768.68 from my PayPal account. Bed Bath & Beyond are nothing but lying thieves.

So disappointed! Nobody wanted to update my address and I was charged for canceling an item that I had never received. One consultant even threatened to make me pay for the item rather I received it or not. Be aware before you purchase any items from them. They don’t keep their promises.

They are selling confirmed counterfeit Streamlight TLR-1 HL's on their site (confirmed by the manufacturer) and are hiding the negative reviews so potential sellers are not aware. They only show the 1 positive review.

I bought a rug from this company months ago. First, it took over a month to get here, and I received the wrong color. I started an exchange, and they sent me out the right color. It never got delivered. I saw on the site, it had been returned to the company. I wrote to them, and told them I'd just keep the original and was told I would not be charged for the replacement. I ended up being charged, wrote them with all attached emails regarding it. I was told I'd have to pay for the replacement, totally not looking at the emails saying it was returned via UPS (not delivered). Several attempts to contact them, and no replies. I'll have to file with my CC company now. DO NOT DEAL WITH THIS COMPANY!!

I wanted to buy a replacement part for a patio barstool. They would not help. Kept telling me to go their website and find it there. What kind of customer service is that. I had already looked. That's why I called. I told them which barstool I was looking at. I will never do business with Bed Bath and Beyond!!!

I ordered a BoHo quilt set on March 16, 2024 and have not received the order. The account states "processing". After I stated I wanted to cancel the order they informed me that they would contact the warehouse to see if it could be cancelled. A consumer should be able to cancel an order at any time and for any reason. They have charged my credit card. Warning to other consumers. This is NOT the same organization that Bed Bath & Beyond used to be. I would not trust Overstock anymore either.

Ordered many items, to include 3 duvet sets. First set, 2 sheets sewn together, that's it. No opening to insert blankets. 2 sheets sewn together. Plus bed, bath and rip off does not list all of your orders. So that they can refund your money, replace the damaged items. They're shady. I dread opening the 2 other duvet sets. Dreading it. Shame on them. DO NOT DO BUSINESS WITH BED, BATH AND BEYOND. You're welcome. It's kinda hard to upload receipts when this company doesn't even allow access to all of your orders.

I'll never shop at BB&B ever again. We ordered a lamp two weeks ago, it's been delayed in shipping, then they said they shipped it early/ahead of the estimated date. That didn't happen, when I called it was out for delivery with the shipper (UPS). I said the tracking was still not shipped yet, but just received by UPS. The service rep said there's nothing they can do, that it's with the shipper now and there's nothing they can do about that. I was then asked if there was anything else I needed. NO "we'll contact the shipper to find out what the delay is", nothing. The order is still sitting at UPS somewhere and is now expected to be here this coming week. Not buy that nor anything else from this horrible company. Used to be good but their services have hit rock bottom!! I'd give this 1/2 a star if they let me.

I ordered a simple order of towels in Navy Blue, they delivered in White. Tried to return them, and they want to charge me 21% of my purchase for me to return them, even though it is their fault. I see why they closed all their stores. Online is no better. I will never use them again.

It said "free shipping". Of course they don't tell you, if they send you garbage, it is NOT free returns. $76 TO RETURN A CHAIR BUT THEY TOOK OUT of my return $38 OF THE "ORIGINAL DISCOUNT"??? BED BATH AND BEYOND/OVERSTOCK ARE SCAMMERS!

Bed Bath & Beyond provides poor service. This company probably went out of business due to this. This company does not hire the best. They have very poor customer service and the dumbest SOP. Placed an order and as soon as I realized my mistake, tried to cancel. Their system was having difficulty so 16 hours later I was told I could not cancel due to merchandise had already been shipped on a holiday.

I am beyond frustrated. I ordered a vanity. It came in with the marble top cracked and Moore Bed Bath & Beyond are dragging their feet, resolving the issue and it's unacceptable. I have contractors here that do not have a vanity to install. So sorry I started with Bed Bath & Beyond. Do they not see they get a one here which I'm sure is generous. Wake up Bed Bath & Beyond. Maybe you should've kept your stores open and stayed out of the online business 'cause you're not good at it.

I purchased this item last week and it was delivered on Saturday 23rd March 24. Now the item is on sale and Bed Bath & unBothered will not honor the sale price for this week. Because I'm not a member so I have to pay for you to honor a price that you marked down. Even worse they blocked my review on the website.. This is crazy! You will not stay in business long mark my words. Treating customers this way is giving "grimy used car salesperson or company." Thanks for the.

I returned my entire order because the products were misrepresented. What I ordered and what I got was 2 VERY different things! I paid $184.18 for my order, it was returned in its entirety, unopened and I was only refunded $34.16. DO NOT ORDER ONLINE FROM BB&B!

On the website they offer you free returns. I ordered a comfort set and on arrival, it was not the color in the picture and I wanted to return it. My return label was deducted from my purchase. I didn't think it was fair. I will never order from them again. I'm very displeased with their customer service.

I bought a bed set for Black Friday did not receive all items. I received additional headboard instead of my mirror. Distribution called said they had it and would deliver. Called customer service they said I have no proof and are denying my claim. Or that I did not use proper channels even though I did call their customer service line. I have phone calls, voicemails, and pictures. Still Missing my mirror. DO NOT BUY from BB&B or overstock since they are now one. It’s going be April…

I spent a couple weeks shopping for a new bedroom set for my new home and finally settled on the Coaster Antique White 5 piece bedroom set from Bed Bath and Beyond. After getting my room together and going to bed that night, my husband and I were woken up to the bedframe breaking in the middle of the night. It was terrifying, yet surprisingly funny if you don't take in to account the couple thousand dollars we had just spent.

I purchased a fireplace insert through them via PayPal. After a week the blower quit working. I tried to return it, but they don’t do returns, you have to contact the company that makes the insert. I tried doing that. Nada. Never responded. Tried via PayPal. Nada. I don’t know what they told PayPal but out of the blue, PP, closed the case in BBB’s favor!

Terrible service. They sent us a broken mirror and wouldn’t refund the money. They are complete scammers. I paid almost $400 and have been trying to get the refund but haven’t been able to have any luck with them. I have called them numerous times but every time they would bounce me around to different department. Still waiting to get my money from these scammers. DO NOT buy anything from these frauds.

They wanted to charge me $30 to return a $80 bean bag chair. Rude representatives that I could not understand. I called and the first rep hung up on me and the second rep went silent. The picture of the product was not close to the actual product. I will never shop here again. I've blocked all emails and texts.

BUYER BEWARE. UNETHICAL COMPANY!!!! So my husband and I received a Bed Bath & Beyond gift card less than a year ago. I tried to use it online today and it wouldn’t go through so I contacted Bed Bath & Beyond. They proceeded to inform me, after I gave them the card number and pin that it is “Not a valid gift card, the PIN number is too long”. So I asked them how we could make it right and come to a solution which is when I was simply informed that they couldn’t do anything for us, that we simply lost all of that money. I understand your company was bought but another company and the companies merged but I have worked retail my whole life and when that happens, as long as the card number and pin are accurate for 1 of the 2 companies involved, you honor that gift card. BUYER BEWARE. UNETHICAL!!!!

I always bought from BBB and Overstock with great success and left them great reviews. However, since they merged it has been a nightmare. I wish I had read the other reviews, but I never had problems before. I bought a chair for over 700.00, said free shipping returns, lie, they give you free shipping by putting the shipping cost as a credit on your a/c. That is not free shipping. No. l scam. I am not disputing that charge, that was my stupidity for not going five pages in to check out their small print. Then I got 34.40 in rewards from that purchase alerting me via email, which by the way I am still getting those emails to use the reward. I thought ok, I will see what I need to use them. Found three items. Also had a 17% off entire order offer. I applied that said one item would not apply. OK no problem with that, went to check out, could not apply the 34.40. Called an agent, said she saw it on her end but it would not show on my end.

We have had the worst experience with Bed Bath & Beyond over the course of the last month. Our items were promised to be delivered by a certain date but when that day arrived the items were still in China. Nothing had shipped so we tried to cancel the order but after cancellation the order shipped. Four out of six boxes arrived at our house, And we received a nasty email telling us that we were responsible for payment of the gazebo despite the fact that we canceled it, stopped it and transit and didn't receive half of the order. This is the third day in a row we've been on the phone all day with Overstock/bedbath&beyond and I can testify this place is an absolute nightmare.

Long story short, this company loves to make false advertisements and not honor it. While I was shopping on the site, I saw a pop up advertisement saying if I downloaded their app, I would receive 20% off my entire purchase, no writing about any exclusions etc. The items I selected was on sale and when I went to check out I expected to get 20% off my purchase but that did not happen. after speaking to customer service twice they refused to honor their advertising. I am very dissatisfied in this company and I will probably not make another purchase in my lifetime, something so simple could easily be resolved. They are a million dollar company hassling me over a few dollars. Obviously, customers are not their top priority! I may even send my purchase back simply because they offered something and did not honor it, that makes me sick to my stomach!

I paid for a new product and received one used and in very bad condition. It was dirty, scratched with signs of dried water and the plastic hose that connects to the pump was dirty inside. Also one of the plates was off place and the water was hitting the edge wetting the floor. I am very disappointed with Bed Bath and Beyond.

We ordered a bedroom set for $1600. Received the confirmation of purchase and everything was approved. A few days later we received a notice that the order was cancelled. When we contacted them the customer service rep told us they canceled the order because the address for the credit card was wrong, we confirmed the address on file and the address they had was the same address for the same credit card we had used days before and days after successfully.

Used to love this company! Says everywhere online that returns are free. WRONG!! They charged me $20 to return a pillow! I will NEVER order from them again! If I could give ZERO stars I would! They have permanently lost my business!!

Wrong rug delivered. No resemblance to the one I ordered. Difficulty returning. Unable to understand customer service representative. Unsure if they understood me. Tried to email to email address provided multiple times and was returned "UNDELIVERABLE". Have to wait around all day for UPS to pick up wrong rug. The rug I ordered has not been delivered. I'd give minus 10 stars if I could. I only wish I read reviews before I decided to order rug. After reviewing reviews, I'm not alone. It's too bad. I loved BB&B when it was a store. I will never order from BB&B again.

I have to be the biggest idiot to buy anything other than bath accessories and towels from this place. I purchased a gazebo that was my 1st mistake, came damaged and instead of shipping me a couple of parts they want me to ship all of it back. In the destroyed box that they came in out to me. Please do yourself a favor and buy from someone else unless you need towels.

Unbelievable... I spent an hour on the phone with the representative who was trying to convince me that it was my fault for not tracking shipping address that Bed Bath and Beyond got wrong. I ordered through PayPal and they got address wrong. I am not sure how. My billing and shipping address is to PA. They sent it to MS. There's no one in MS that I know. They suggested me to go there to retrieve it myself.

I ordered an area rug and realized I had ordered the wrong size. I canceled the order the next day, received an email confirmation indicating they received my cancelation but they shipped the item the next day. I have contacted customer service several times and have been given different information each time. They even told me I'd be responsible for return shipping fees of almost $60! Horrible company and once this issue is resolved I will never shop with them again. Say what you will about Amazon but their customer service is much better.

PLEASE MAKE SURE IF YOU ORDER A LARGE ITEM FROM THEIR WEBSITE YOU ARE 100% SURE YOU ARE KEEPING IT!! I ordered a manual recliner online from Bed Bath & Beyond sight unseen of course. The day after it was delivered, I submitted a return request through the website because I wasn't impressed with the product. I heard nothing back from customer service. This is a large item which was truck delivered and has to be picked up to return. I called customer service, which is located in India, three times and three times I was told I would get an email regarding scheduling pick up. Three times I received no such email.

If I could give this company no stars I would! I have called customer service at least 15 times in the last month and haven't got anywhere. After at least three different representatives gave me incorrect information about refunds and replacement parts for the TWO broken vanities I received I have lost out on $200. They are not accountable for what their staff are telling these customers even after there is documented proof of the misinformation. If I would know what I know now I would never have ordered from this company.

After item came damaged and they issued a replacement. I had to wait for the new item to put the old one in its box as the UPS man refused to take the old one without a box. So I had to open the box carefully to use it again and to box the whole old buffet again while the replacement came also damaged!! The customer service wanted me to return the new item also which is so heavy!!! And now will have to buy a box for it and box it all over again for the UPS guy, or they issue me a $9 store credit!!!! A $500+ item I had to unbox twice and box again one of them for a $9 credit!!!! Didn’t mention that I also bought mirrors, side tables that had also came damaged!!!

I bought a kettle for $60, and it was not what I expected. I filled out their form online to return it, and got a message that someone would contact me. No one did. So I called, and was told it was $25 in fees to return the $60 item. No thanks, I will give it away. This is why businesses fail.

I've been trying for over a year to get over $500 back from bed Bath and beyond when they shut their doors. I've been told many times but only to be run in circles about how I could possibly get this money back. I'm sure I'm not the only person they left in a horrible lurch. This will ensure that I will never shop at bed Bath and beyond and make sure that everybody I know knows what a horrible practice this was. They filed bankruptcy and then apparently reopened - all my other accounts with them, look like everything was in perfectly good, standing, except for the money on the gift cards that was still very valid which they refuse to allow me to use. I've given up the fight. It's not worth the money. Just really bad business on their part.

I bought this gas burner as a birthday gift for my husband. 1st hurdle was that delivery was delayed, no updates. Received the box, finally. Opened today, as the birthday gift, and no assembly parts are included in the box. I'm very disappointed, this is not a $200 gift, I paid almost $700!! I had to Google the assembly manual just to see which parts (bolts, etc.) were needed and now I have to buy that as well! Totally unacceptable.

Purchased a chair from them that started falling apart 3 months later. Contacted them and they gave me the runaround. Very rude customer service and they will not take responsibility for defective low quality product.

Ordered expensive bath rugs and the picture of what I thought I was ordering, was nothing like what I received. Falsely advertised.... not plush, no rubber backing to keep rugs from moving on the floor and not the thickness as advertised. Talked multiple times to try to return was told it was buyer's remorse. To get a refund was going to be up to them as to when they received the rugs back if they felt I was correct for returning or if they would deduct from what I paid. I sent pictures and posted a review on the page and they have yet to post it. NEVER buy from them again. It was a third party vendor and the quality is horrible. I used to buy from this company but NEVER again. BUYER beware

I recently purchased this product and patiently waited for it to arrive. Oh! When I did, I didn't recognize it. That was because it was a repackaged item in the packaging of the product I was supposed to receive. 1st pic is what I ordered, 2nd pic what I received. To top this all off, they now want me to pay $15 to return the product due to THEIR screw-up. I can now see why BB&B went away and is now trying to make a come-back. With continued practices like this, you'll be out again real soon.

BUYER BEWARE. WORST EXPERIENCE EVER. 2 of 3 items were not in stock and they never informed me. They statused one of the out of stock items as delivered. I had to spend 90 minutes on phone to get a refund for items out of stock. 2 of items were matching mattresses and they will not refund the one I got because it is out of its box (I assumed in good faith the second would be delivered) NOT ENOUGH TIME OR SPACE TO GO INTO MORE DETAILS BUT PLEASE DO NOT ORDER FROM HERE.

BBQ arrived damaged, knowing metal it was clear that it had happened long before shipping it to me. They won’t supply new parts and I have to return it to get my Monet back. I am a senior in a small town so I now have to drive 1 hour to a place where I can rent a van for the bbq to fit in, drive home to pick up the bbq, drive back to the same town to a UPS drop off location to drop off the bbq then the van then drive home. I explained this to “Beyond” and now I Am on ignore as they won’t accept my request to have a UPS driver come to my home where it was delivered in the first place.

They sell me an item they don't have in stock and take my money. Now I have to wait for a refund. I could have purchased from another company and had the item. Never again. They have to know they don't have the item and don't plan on getting it. They get to use my money for a few days before returning it. How can this be legal? Is this how they stay in business?

I actually meant to leave 0 stars but a star is required. :( On January 1st I ordered this bed from the website. It arrived about after a week and on the 15th I took it out of the box. The headboard was cracked. I called on the 16th for a replacement and they told me that they’d call me back. I NEVER GOT A CALL BACK. When I called back they said the item was not in stock so I asked for a return and again they said that they’d call me back. AGAIN THEY NEVER DID. Since then I’ve been calling them over and over again, my mother and my father have as well, to get this item picked up and my money back and they’ve been giving me the run around for a WHOLE MONTH.

DO NOT BUY FROM BED BATH AND BEYOND! THEY WILL SEND YOU THE WRONG ITEM AND CHARGE YOU $500 TO RETURN IT. I bought a double vanity on their app in November 2023. It was supposed to arrive within two weeks. I received no email receipt, only a tracking number that hit a 404 page not found error. Two weeks later, still no receipt, still not functional tracking number, and no news from Bed Bath & Beyond. Four weeks after I ordered, they finally called me to ask when was a good time to deliver the vanity. On receipt, I discovered that they had sent me the wrong item – a single vanity in place of a double vanity.

I ordered a shower door based on my contractor's recommendation. After we received it, he determined that it was too big. I requested a return from Bed Bath and Beyond through their website. Received a message that I would receive an update in 4-5 days. Didn’t hear anything so I reached out again on two different occasions via text message (because no one will answer the customer service phone line) and was advised that they are still working on it and it will take 1-3 days for an update. It’s been 3 weeks now and I still have not even received an RA# to return the door. I’ll never be shopping from them again. There is a reason why people shop at Amazon. You want to compete BB&B? Do better.

I'm very impressed the quality of my purchases and super fast delivery. Lynn the customer services she was very professional and helpful. l will always purchase from Bed Bath & Beyond. Really very trustworthy and extreme professional polite team.

Because of Bed Bath and Beyond's order clerk, I have to be charged 250 dollars to return items. I specified to the BBB employee that I had a bad back and I would not be able to carry a king-size bed on my back up 3 (three) flights of stairs. I asked more than 3 times to have my bed delivered to my address and have workers put together the bed. I also ordered a desk which is also very heavy. I had to cancel that because UPS will not carry up my desk three flights of stairs. I have been defrauded. I hope Bed Bath and Beyond does not do this to other customers. It is a swindle to get extra money from customers who are disabled. All the order clerk had to say was, "Bed, Bath and Beyond does not deliver items inside the apartments and put beds together for customers." Since I am disabled, I have to now be charged almost 300 dollars for return shipment.

I have a $50 e-gift card that I just found out will not be honored even though their own website says Bed Bath & Beyond gift cards never expire. Well they do if the company decides to take your money and file bankruptcy to get out of honoring them. They keep the same name and keep your money. I will never shop a bed bath & beyond again. The very minimal least they could do is honor the money they have already taken from people to provide something the people paid for in advance.

Customer service cut me off. Never received item. Took forever to get order and never received second order. Never again will I use this company. They so not obviously care about their customers. Never again.

Bed Bath & Beyond declined to take responsibility for a very poor product description that resulted in ordering the wrong version of a product. I was beyond the 30 day return period since I was waiting on a certified installer to come do the install, and BB&B couldn't care less that I had a valid reason for the late return request.

Ordered a Wingbo ceiling fan with light. Received fan, the exact design, got fan up, no light. Now I have to Pay again to take down fan, then pay to put it back. They refused to accommodate their error. BUY AT YOUR OWN RISK.

I ordered an air fryer and toaster on Jan. 5th and was given tracking #'s etc. and watched the progress on their way to me. The tracking stopped on Jan. 10th and the items have not been seen since. How can Fedex "lose" 2 large boxes? After several complaint emails to BB&B, they refunded me but now I have to go through the whole finding and ordering process again and I can't find the same items anywhere else. Since BB&B was sold to Overstock, I had heard and read that the shipping and customer service has gone down the drain and apparently, that is true. What a pain in the neck.

They offered a membership at an annual fee, then stopped providing the service within a month. They do not respond on a timely basis to inquiries and when they do respond they refuse to honor the membership or to provide a refund or any resolution.

Poorly constructed, one of the stands exhibits a subtle inclination, and the other is incapable of maintaining an upright position independently. Regrettably, neither of the stands possesses the capacity to support any form of weight. Will not be purchasing again.

This is the worst experience ever. I made my purchase back Dec 13 I was promised my delivery will be on time by Dec 27 and it didn’t happen. Then they said Jan 5 and still not here as of today Jan 16. I called the customer services and nobody has an answer for me. Everyone very unprofessional. Asked to speak with a manager and they never call me. It is very disappointing and frustrated to know I paid almost 2 thousand dollar for something 6 weeks ago and nobody can give you an answer. I WILL NEVER BUY or recommend anyone to buy from them. The worst company ever and the worst nightmare you can have.

I’m so disappointed. I ordered a vanity on Dec 15 with a promised delivery date of Dec 22. This was supposed to be a Christmas gift. When I realize it wouldn’t be here by Christmas I tried cancelling and they told me it wasn’t possible. One rep told me the vanity was sold out when I purchased, so I ask if it’s sold out why can’t I cancel the order. She said, "Because we don’t know for sure if your order didn’t ship." I was so confused. Anyways the vanity came Jan 1. I had already plan on sending it back after it didn’t come by Christmas. I called customer service and explained that I wanted to send it back and they sent a return label. I will see how long it takes for them to credit me back. This transaction was so unprofessional in many ways. Needless to say I will never order anything again from them. I also left this review on their site and they said it was denied due to inappropriate language.

TERRIBLE EXPERIENCE!!! I purchased an item from them over 2 months ago. (Today is January 12, 2024.) Purchase made in November. Upon receipt of the item, I decided to return the item. I went to BB&B's website to do the return and found out -- SURPRISE -- my purchase was through a third-party vendor. This means BB&B did not sell me the item but some company that BB&B allows on the website sold to me. BB&B put me in touch with the vendor. I sent the vendor an email. They sent me a return shipping label. I promptly and timely shipped the item back (the same day I received the label). The item was received at BB&B's warehouse. I waited for my refund which never showed up.

I ordered 3 items totaling about $150, never received the items and was told at various times that the items were delivered to wrong address, that the items were delivered to wrong address (my fault, so nothing they could do), or that they were delivered to the correct address (no proof). I thought Bed Bath & Beyond would have customer service similar to other sites, like Amazon, Chewy.com and Michaels. Big mistake. Never use them until you go to their site and see that they offer virtually no assistance.

Bed Bath & Beyond is back but they were able to keep all the money that they received from gift cards that were purchased. The stores were closed and I was unable to use my gift card. Now that they reopened, I was happy to try to cash in my card but was told that they were not honoring these cards.

We are still trying to resolve an order placed one month which has been "lost" by the delivery team for Oversized Items who have put us through the proverbial ringer and still to this date are promising delivery.

My daughter received a gift card for Bed Bath and Beyond for Valentines day this year, 2023. When we went to spend it they would not honor it anymore. They said to go online and use it. So when we went online, they said it was no good anymore, they wouldn't honor it. I got that GC for her so she could choose something cute to decorate her room. Now, I am out the money and she is out the gift. Ironically, on their site it says "Do Bed Bath & Beyond gift cards expire? ANSWER: Bed Bath & Beyond gift cards never expire!" So, I smell crooked consumerism and probably a class action suit against them in the near future from people.

Summer time I donated our outdoor Christmas decorations, so in November I ordered a few new decorations through Amazon and Bed Bath & Beyond. I had no problems with my amazon orders. But I still have not received my complete order from BBB. Their customer service is the most painful process ever to get a live agent and it is all by text. And they tell you sorry, "I can't help you but I will have the designated dept. contact you." I have called them 3 times and still NO COMMUNICATIONS from their designated dept!!! Lesson learned!! NEVER AGAIN I WILL ORDER ANYTHING TO BBB.

Customer service did follow up at Bed Bath & Beyond. Now I see it's in transit. It's unfortunate I had to make numerous calls and wait on hold 3 hours. This needs a major overhaul. The good news is that they did follow up and made things happen. Thank you.

I bought 3 bar stools. I only received 2. A large box that I received at home and another at the post office. The one I received at home, the stool is damaged and stained. I communicated twice by email and never got a response in 2 weeks.

I ordered a recliner for my elderly aunt's birthday. Was to be delivered in a week. It's a month no response except to keep telling me order has been delayed. Can't cancel. Can't get no new delivery date. No correspondence of any kind.

I never leave bad reviews but after having the worst experience with this company I had to make an account and write on here. If they tell you your item will be here within 7 business days be prepared to wait 3 weeks. Because they lie about items being shipped out. They will soon go out of business just like their physical stores.

I ordered a tv stand with fireplace during Black Friday sales. Was never advised item was out of stock and would not be restocked. When I finally got through to customer service, was told to choose another item and they would give me additional credit. Then when I advised them of the item I wanted as a replacement they charged me again and the agent was not able to give me the credit but a supervisor would call me back. I received no callback, I have to keep calling and wait forever. I am still trying to get my credit back.

As so many others have written here, I also experienced long delays getting my item shipped to me in Canada. My order was placed November 23rd, and the item was marked delivered (but to Buffalo NY) on December 3rd. It finally arrived December 12th, left at the door, later in the evening, with no knock, no ring of the bell. When I say late in the evening, it was some time after 9PM.

I purchased a bed and mattress from this company and based on the information on the website, I thought I was ordering from Canada. I purchased these items because I needed them within 2 weeks of ordering, and the stated delivery date was within that time-frame. It turns out that the items ship from the US (I live in Canada), and the “delivery date” stated on my order is for arrival at a place in NY as part of the journey to get to me. Based on the tracking information I received, the bed I ordered is in NY now with a prolonged status of “delayed”. I regret I didn’t see these reviews prior to ordering my items. It’s unfortunate the delivery time-frame wasn’t more clear in that the “delivery date” was not in reference to delivery to me. I can’t say whether that’s a deliberate marketing ploy or not; but sure seems suspicious. I can’t comment on the quality or accuracy of the items….because I don’t have them.

I sent few emails asking where my package is/why it says it's been delivered to Buffalo NY because I'm in PEI Canada, but no reply. So I requested a refund, but again no reply. Order says delivery delayed. There's no real status of delivery

Said the product would arrive today, they received a delay notification with no ETA and Customer Service said "Sorry, we can only submit a “request to cancel” since you placed this order more than 30 min ago" (a Customer has only 30 min to cancel) - I placed the order days ago… and only wanted to cancel because I needed it here today and they can’t even tell me when it will arrive.

Ordered over $500 in new bedroom items - comfort set x2, sheets x2 and a carpet. Order was supposed to arrive in and around Dec 6, with an email notifying me when the items were shipped. Email notification was not sent. I went in to check the order and the tracking, noticed a few things

WOW!!!! I should have looked this place up first before I ordered anything from them. It's was a simple order.... 3 sets of sheets.... Easy right? Only two showed up and can't get ahold of anyone from BBB or Overstock. Even their computerized help line said (quote) what a DRAG.... 3 hrs to talk to no one and then get insulted at by their computer. I feel sorry for all these other reviews that may never get either their product or their money back from these QUACKS. I'll just call my back and go with a back charge with them. Every state Attorney Generals office should be investigating these thieves for grand theft and the DOJ should be doing the same if not wire fraud. TO EVERYONE THINKING OF ORDERING FROM THESE CLOWNS.... STAY CLEAR OF THESE THIEVES.

I ordered a couch on November, 3rd 2023. Four days later it said it would take 10-17 weeks for it to arrive! I canceled immediately! I saw another couch (similar) that could be delivered by November 16th 2023. I ordered it instead. Now they say the couch that will take 10-17 weeks is in shipping and may not be canceled? Two and half months or more to ship? Still no tracking number for it? But to make matters worse the other couch never shipped either! It is now December 4th, 2023 and the second couch has been delayed with still no tracking number! The worst is I am out over $2100.00 and still have no couch for Christmas!

I purchased a chair from here, it arrived 2 days after promised (not great but not the issue yet). A friend put the chair together for me and it is GREY but I ordered blue. I double checked the order to make sure I hadn't ordered the incorrect color. I did order blue. I went to the automated system and put in wrong color. It indicated if I received the wrong color, the return is considered a buyer's remorse return. I am supposed to pay shipping for a chair that does not match any of my furniture. I regret this purchase and do not plan on purchasing any furniture from them EVER!!! If I could give it a minus instead of a 1, I would!

I will never buy from this site again! I’ve bought all new bedframe and bedding products recently and spent so much money. All of the items I bought were listed as something and showed up as something else. I was sent a box spring that was 4” too small and my new mattress was hanging off of it. I’ve Been calling customer service for 6 days now and begging for a refund for this item and I’ve just been constantly lied to and they refuse to send me a refund for a box spring that can’t even be used. They want me to take it apart and go buy a huge box from ups to be able to get my refund. The goose feather mattress topper I bought was all cotton and they have no quality control over that their vendors sell to the customers.

I had purchased a product on Cyber Monday. The day after they dropped the price by $100. I have called and they will not refund me the difference only half and they say that is still against their policy. Will never purchase from here again. Not happy with anything about this purchase.

I was trying to track my order online and the system could not access my account. I tried to phone but could not get through. Was just told to call back or text. I tried to text with an agent and was asked 7 times for my email address and name and it could not find me, yet I have purchased several items and they continue to email me. I have had no luck contacting this company.

I was willing to grossly over pay for a product to get what I wanted. They never shipped it out. Then when I canceled my order they never refunded my money. There is no way to contact anyone. I am asking our attorney general to ban them from doing business in our state.

Rude customer service, want me to pay 36.00 to return 2 wrong size chair cushions! My bill was only 49.00 total, so I should lose 36.00 to ship it back. The quality of the items is so cheap and very poorly made. Will never buy from again!!

I had the most unpleasant experience with your customer service representatives. They are very rude and the return policy is terrible. I paid over $100 for a sink and was told I will only get back $60 of it! I wish to God I went through Amazon. I will never recommend this store to anyone or buy from them again.

I ordered a shed online. They delivered the wrong item so I refused the delivery. When I started a return for the item, they charged me a $300 restocking fee. Please do not order from them, they are a new company now since they were bought by Overstock and all of the policies have unfortunately changed.

I had a $50 BB&B gift card from fall of 2021 that I had been saving for when I needed something. I tried to purchase online and the gift card said invalid number. I called their customer service and they said since they bought the company, all gift cards that were purchased before the date the company was sold are now inaccessible and there’s nothing they will do about it for the customers. I’ll never be shipping with this company again in my life. They are thieves as far as I’m concerned.

Purchased a kitchen table and chairs. Called to tell them pieces were missing. Said they couldn’t get in touch with their supplier. They even gave me the supplier’s number. No contact could be made. They decided to order another set and told me to take out parts I needed. Then return the rest. The other set was was ordered but after a week it was cancelled. I wrote to the CEO and received an email from the executive offices. They said they would put the order in again. I had had enough. I found the same set on Amazon for $300 less.

I placed an order over a month ago, and I still didn’t receive it. They sent me the wrong item initially and I requested a return. Then they sent me exactly the same wrong item again. And again. And now I find myself having paid for the order over a month ago and still not having the item in my hands. This is the absolute worst shopping experience in my life. Their support is garbage, I’ve been hung up on several times for asking to speak to the manager. And after over 10 calls they still never let me talk to any supervisor. No offer of compensation, nothing.

Actually they were able to ship my order on time, I appreciate the effort for the customer service!!

I was charged a shipping fee for a item that I called and canceled. This company is bad. I caution any one from ordering any thing from Bed Bath and Beyond. They are crooks. I had to pay $380.00 shipping fee for something that

I ordered a bed for my daughter when we purchased a new house, we found a bed she really wanted and decided to order it even though it said 5-7 weeks delivery time. Paid in full waited 7 weeks only to receive a text today saying that they will refund my money because it’s out of stock. Now they held my money for 7 weeks because they sold me an item they didn’t have and my daughter will be sleeping on the couch for the holidays because Bed, Bath and Beyond’s terrible business practices. And when I tried to leave a review on their website to let other people know of the terrible service they provided their website wouldn’t let me saying because my order didn’t go through I’m not eligible to leave a review? I’m not reviewing their product. I’m reviewing their service and it’s terrible. I would never shop with them again. Very unreliable and terrible customer service.

Ordered a bathroom vanity, 80 inch, got a 20% off coupon. It all sounded great until I realized they are just throwing out rebates but then not shipping their items, so what's the point? After a week of waiting I tried calling them. Waited 30 min before I could speak to someone. After giving them the order number and my info. They quickly hung up on me. I figured. Ok. They got nothing to say so they don’t want to waste their time talking to me. A few days later I got an email saying they MIGHT ship the vanity in 30 days, if not it will automatically be cancelled. So I instantly cancelled and will never use this trash company again. Worthless is the best word I can give Bed Bath and Beyond.

I submitted an order on 9/4 for a Murphy bed. After 4 weeks I called and they said it takes 4 to 6 weeks, after 6 weeks I called and they said it takes up to 9 weeks. After the 9th week, I noticed on the website the cost was less so I called for a status and asked for the sales price. They agreed to give me the sales price and said the order is at the warehouse.

I ordered a 5 piece sectional on November 2, 2023 with the promise that it would be delivered by November 8, 2023 but my order hasn't reach UPS yet and delivery status is showing for December 21, 2023. A complete nightmare. Customer service is useless. I'm starting a dispute with my bank for a refund because I told them to refund and cancel my order but they say I must wait on delivery updates from UPS which is unacceptable.

It's just a nightmare to order from BBB online. Parts have defect, returning is a mess, customer service is bad too. Please avoid ordering from BBB. The whole process is time consuming. The returning is very painful.

I purchased a 5 piece bedroom set from this company because I will soon have my 93 year old father w/ dementia living with us. I wanted to get his room all ready. I was promised I'd have everything in 3 to 4 weeks. The only thing I received was the bed & nightstand. I didn't get the dresser or the chest. They're customer service is nonexistent since they closed most of their brick & mortar stores. Custom service also really went downhill since the bought Overstock.com You can't reach anyone when there's an issue with an order & there is no customer service email address!!! Who runs a business like that?? They charged us the full price for the 5 piece bedroom set & only gave us 2 pieces. Im calling our bank tomorrow and reporting the fraud. Never ever again will I buy from this company & I'm gonna warn family & friends as well.

Bought a large dehumidifier, an urgent need, it took 9 days to get here and doesn't even turn on! It's very heavy, so I had to cut through the shipping box to get it out. Asked for online help, no luck, so asked for a refund, which apparently I can get if I repair the box, lug the unit to a UPS store to mail it back before receiving a refund. Guess they need to verify it doesn't work? Another long, inconvenient wait. No wonder these guys are going out of business.

I am an interior designer and I ordered a queen bed frame for a client. They sent the wrong bed size. We complained and asked for a replacement TWO weeks ago. But can you believe customer service does not know when the bed will arrive? The tracking details still say "processing." Not only did they send the wrong bed size, but they also have yet to rectify their mistake. When you call customer service is literally useless y'all. I regret not coming to this site to read the reviews before buying furniture for my client. If the bed does not arrive by tomorrow. I will never buy from them again. NEVER! I will also get fully compensated for this mess if it's the last thing I do!

There was a problem with my delivery. I entered both a PO Box and physical address on the site, but when they sent it, they only included the PO Box (to which UPS does not deliver!). When I realized the problem, I called BB&B and was assured that the address was corrected. I kept watching the tracking and once again it got turned around. I called the company again (#2) and was assured AGAIN that the address was corrected. I watched the tracking and saw the item on its way to me only to be turned around AGAIN. I called the company AGAIN (#3) and was told the problem was caused by ME entering a PO Box. The customer rep was clearly responding with the script that they are apparently provided because even though they are real people, they may as well be robots! I cancelled the order in total frustration and will never be ordering again.

I ordered a king size blanket. It looks nothing like what is on the site. I just found I’m responsible for paying a small fortune to return it. Most stores offer free returns etc. I’m pretty much stuck with it. Won’t buy here ever again.

After placing an order through the application I found the same item listed on Amazon for $179, compared with a listing of $628.99. There is a link at the top of your orders in the application that implies a price match policy - this link is broken. The same day as making this order I reached out to Customer Service, which was in a strange phone/text interface outside the phone app. I was assured by the rep that the order would be cancelled, but it would take 1-3 days since the shipping time was listed as 2-8 weeks. One day later the item was listed as "shipped", but did not in fact ship until 5 days later. I spoke with several other representatives, and one who disconnected from our chat when I asked about cancellation, return, or price match policies. The most helpful rep whom I spoke with advised me to refuse this package and contact the 3rd party seller directly, giving me their number. The number they gave me was actually for UPS.

I bought a bureau from Bed, Bath, Bed Bath and Beyond. UPS requires you to wait for an entire day to deliver the item. I was there when I saw the delivery person drop the box. I asked the UPS driver to wait to ensure that there was no damage done to the bureau. The UPS driver said he didn’t have enough time for me to check out the item. When I removed the bureau from the box, I noticed the middle drawer was warped. This may have occurred when the UPS driver drop the box, or it had sent it had it had been sent to me this way. Bed Bath, and beyond does not check items in advance to ensure that they are not damaged. I contacted customer service.

I’ve purchased a Linenspa Essentials 5-inch Active Relief Gel Memory Foam Mattress on Saturday, September 23. Then I’ve changed my mind as we’ve decided to buy another bed frame. It was not possible to cancel my order online as there is no option and their customer service is closed during the weekend. The day after I found an email to submit a claim so I’ve decided to send an email and ask for the cancellation. On Monday, September 25, I’ve called their customer service at 9.00 am and asked them again to cancel the order. The agent told me that she will try but if it was not working I will receive an email. She also mentioned that once the tracking number will be issued, I will have to call them and asked for the delivery cancellation. I do know that this feasible with UPS.

On September 18, 2023, ordered a 'Backyard Discovery Monterey Cedar Swingset' from Bed Bath & Beyond online. I understood the order could take from 1 to 3 weeks for shipment. Received an "Order Confirmation" via email, and my credit card was charged $1,138.24 the same day. On October 1, 2023, received email notification: "Your Bed Bath & Beyond Order Is Being Processed." The body of the email reads: "Good news! Our warehouse has received your order and is preparing it for shipment."

Very very late delivery a month after placed the order. Quite expensive couch. No advance notice. Delivered couch at 7pm to my coop and left it where it blocked traffic. I will have to pay a $300 fine.

Cannot even drop off items for return at their remaining brick and mortar stores.... Only way to return is to pay --- If you do not KNOW for sure about an Item - Do NOT order unless you want to pay hefty prices. NEVER AGAIN. NEVER AGAIN will I order from BB&B ----

I ordered two bar stools and was disappointed that once assembled they could not be raised or lowered. One was much too low and the other too high. I had to phone and text many times to get through to customer service and got disconnected twice. One person sent an email requesting a photo of the two chairs with a promise of a refund. The photo was sent and received (confirmed by a different representative). Both reps agreed the company would refund my money and I should donate them since they could not be put back in the box as the one was stuck too large for the box. The second rep did not follow through with an email or call back when we were disconnected and No refund has occurred.

This WOULD be funny if the rug wasn't so expensive. On July 3 I bought an 8 by 10 washable rug for our living room. About six weeks later, when our cat threw up on it, I congratulated myself on my foresight and excellent housekeeping skills. I washed the rug in cold water at a local laundromat with extra large washers. I brought it home, still damp, and air dried it in our air conditioned home. Imagine my surprise when I put it down the next day only to find that it SHRANK. Like, not a little, A LOT. It is now floating in the middle of the rug pad that previously went underneath it. I wrote a nice letter to the company which replied, over a week later, that the 30 day return period had passed. Nothing, not one word, was said in the product description about allowing for shrinkage. And it's a standard size, which is why rug pads are made in the same size.

I will never order anything from the site again I have had nothing but problem after problem. I ordered a portable washing machine. The first one never arrived. They deemed it as lost. They re-ordered me another one and their policy is will ship in three days. We hit the eight day mark, and it said still processing, I called customer service. I asked her why it was still showing that after eight days and she was a tad confused as to why. I advised her I wanted my order canceled. I wanted my money refunded and it would not be ordering from this company again. I went back on their site two days later, and it had updated to preparing to ship,

Ordered a wine cooler which was mistakenly delivered next door and arrived damaged. Only way to contact them is by a text message on a "Help" option. 6 (six) hour wait to speak to a rep (by text). Tried next day. 2 hour wait. Had to constantly monitor my phone. Finally got an agent and a resolution. Terrible customer service.

Ordering was easy, price a little higher, delivery fast! If you can find what you want here use them. Wayfair May be a little cheaper but after three wrong delivery. I will not go back. I am so happy to have found the same item and color in Bed Bath and Beyond.

We order a new sofa, loveseat and chair from BB&B. First they sent us the wrong tracking number. I talked to the shipping company who found the correct number. I informed BB&B to correct the issue. Today we received the wrong furniture which we refused before removing from the truck. I asked for a supervisor who was supposed to contact me 1.5 hours ago. Hours wasted… Called back and talked to another employee who said it would take 1-2 days for their shipping dept to look into it. Their computer answering system doesn’t even recognize our phone number. Buy local, don’t deal with BB&B!!!

I was pretty happy with Overstock, since the acquisition, Customer Service under BB&B became terrible. Tried to return an item and after chatting for 15 minutes they didnt want to accomodate. The product was unopened, in perfect condition. Won't be shopping here anymore.

I have ordered rugs from Overstock.com for years and have been very pleased with the quality of the product and the price. When I went to order another rug, I realized they had merged with BBB. I was concerned about the quality, as BBB is known for cheap products that don't last long. The rug I bought looked beautiful in the photos, but in real life, it was cheaply made and more expensive than other rugs (almost $1000). It cost me almost $100 to send it back. My days of doing business with Overstock are gone. My days of doing business with BBB were gone a long time ago. This is a merger that is not likely to succeed and for good reason.

Bed Bath and Beyond is beyond a joke. How do you offer stackable coupons then when people try to use them state they are really not stackable. Then proceed to take me they are only stackable on sale items. Then once they see I have a sale item then they change it and say it's only stackable on certain sale items yet none of this is mentioned with the coupons. Then they had the nerve to offer me a 20% off coupon in the mail. Like lady everything I just went through with you over the phone about your coupons you want to offer me another coupon. They are such a joke. I will NEVER do business with them EVER!

I ordered a Table. It never arrived. I called and they said it's out of stock. I told them then return my money. More than 20 minutes on the phone and they have lots of excuses and say I have to wait days and days for them to get back to me from a 3rd party they gave my money to in order to see if I can get a refund for a product they acknowledge they sold but don't have and which was not shipped.

I would give zero stars. It’s so disappointing. I have ordered from Bed, Bath & Beyond and shopped in their stores. I have also ordered from Overstock.com. No issues with either. Since the joining of these two companies, it is terrible. I don’t have the time to make numerous phones calls to find out why they sent me an iron instead of the bread machine that I ordered. I don’t have the time to call every day to make sure they are sending my replacement, then to find out that it’s out of stock. Instead of processing my refund, they do nothing....until I call. Of course, I have to get mad. Then they have to send it to management and then they will process your refund. It’s been three weeks.

Never got a couch I paid for and I was told that it was “left outside my house” and then I was told that the matter is being escalated and I would hear back within 4 days and then I never heard back within 4 days. And then I was told someone would call me to tell me a good time to deliver it and then I was told it was escalated again.

I placed a order on July 6th. Paid by my credit card. I even paid the shipping. I have left a lot a e mails and tried calling. Never get no one. Why do they do this to honest people better yet get away with it. I would like my money back or my items like everyone else going through same deal.

I ordered several items June 26th. Can't get anyone to talk to. Got an order confirmation and order number. Still have received no packages. I want my orders or a full refund. So dissatisfied with this. Will never order online again.

I ordered two "2 Drawer Vertical File Cabinet with Lock & Bookshelf, Printer Stand with Open Storage Shelves; Item #**" and they were damaged with bent metal parts, numerous parts with chipped paint, cracked drawer bottoms, and parts that were dented.

Ordered two fragrance mist and one fizz lotion and when it arrived it was at the wrong apartment and had to get it from them and found no lotion there. One call to customer service only to tell me I can't a refund for the lotion. I suggest to go to a different store.

Ordered a "genuine leather" couch, and the price was high as it would be for real leather. The item arrived on Aug 11 2023. However, it's not made of leather but man-made material. Customer support stops responding when I ask them to pay for the shipment back because it's an error on their website, and their advertisement is misleading.

I placed an online order through Bed Bath and Beyond/Overstock.com July 9, 2023. I received a confirmation email and order # as well as the charges to my financial institution, although never received my products, I've reached out via email multiple times with no response until today. I called, only after approximately 30 minutes on hold was I informed that they have no records of my order... I disputed this transaction with my bank although after review they found it to be liable on Bed Bath and Beyond/Overstock com's responsibility to reimburse my funds, in which they claim to have no record of. In other words this is yet another fraudulent/scam. Do not purchase from online!

Ordered a dresser according to our move date. Item was to arrive well in advance of our move. Date of arrival, we get a text message saying our delivery has been changed to the date after our move. Furious! We had to bend over backwards to obtain the item post move. Never again!!!

It is disappointing to realize that after Overstock bought BBB that their prices are crazy expensive! I don't understand how these online retailers expect to survive when you can go anywhere else - and I mean anywhere - and get the same thing for FAR less! These companies don't learn. Overstock/BBB won't survive this way.

I made my order and everything went through and the Bed Bath and Beyond said my order was on the way. It's going on 2 months now and I still haven't heard back from them. I'm waiting either for a refund in full or get my stuff I purchased delivered like come on.

I recently had a very disappointing experience with Bed Bath and Beyond during their Going Out of Business Sale. I purchased a massage gun as a gift for someone special, only to find out that the product was missing from the box. This unfortunate situation has left me feeling frustrated and dissatisfied with the store's customer service.

I saw BBB Warehouse was having a 70% off sale. I ordered 7 items on July 31. The website said I would receive the order between August 2 and Aug 4. I am moving out of state on August 10. The timing was perfect for the delivery. I could put the boxes in the POD Storage Container and have all my belongings delivered at the same time. On August 2 I received a "Your Items Have Shipped" email. I clicked on Track Package to find the items I ordered are in China. I pulled up the Confirmation of Order email. At the bottom was a contact email address.

You should think twice before purchasing anything from this website. They have a terrible return policy. It's like some kind of trap where you buy something you stuck with it. The "business" with Overstock now it is Bed Bath & Beyond cost me $179 in the wind because the return cost is the buyer's responsibility and it would have cost me about the same. When I tried to post a review on the website to warn other customers, I was told “Whoops! Your review has been denied.”

In the 9 years of living here, I have only been to BBB a handful of times. Each time has been a horrible experience. Recently bought a juicer on sale due to the store closing and it was never delivered. No one would cooperate in helping us, so no juicer and down $100!! When asking for help in person, the lady immediately said they don’t even sell juicers and they don’t do online orders which was absolutely false information. I offered to show all the emails and evidence and she refused. Still no juicer and no money. The staff proved to be useless and extremely rude. No wonder they are closing down.

The store reps misplaced prices and had a price of 16.99 above a product. After I paid I realized the item rung up for $50. Although the store manager saw and acknowledged there was a mix up they still refused to correct the matter. Instead she just moved the sign afterwards. This is why they are in the situation they're in now. Horrible service! Plus the items are still ridiculously expensive. Don't waste your time or money. I'm glad they're kicking rocks! Tip for consumers: I hated this whole experience! Done and over BED BATH AND BEYOND. Good riddance!!

Unfortunately BBB stopped accepting gift cards without much notice. Due to a family situation we couldn’t follow the entire news and when we were able to use the GCs, the store stopped accepting. IMO they should accept gift cards as long as they are selling stuff. It is their money after all. It is totally unacceptable. What if someone was traveling and couldn’t use it in time? Just not done

In 2022 I returned a product and received a merchant credit card. When I tried to use it it had no money on it. After three phone calls, many long holds and let me have your number so if we get disconnected I will call you back, I am no better off. I still have no money even though I have been told it was fixed. Good thing they are closing I would never buy anything from them. Of course nothing will be done about this situation now.

Beware of purchasing from Bed Bath and Beyond as they close their Canadian stores. They are selling old stock of Therapedic memory foam cooling mattress toppers that are ruined by prolonged compression packaging. Of course, Bed Bath and Beyond takes no responsibility for this, no exchanges and no refunds but they knew that the product was old. There might have been some discount but when you think that you are paying hundreds of dollars for a 3 inch memory foam topper and you get a memory foam pancake, you have been ripped off.

My fiancé and I placed an order online 4/11/23. For whatever reasons… BBB cancelled our $600 order. When inquiring about getting our $$$ back (order was paid in full) we were told 48-72 hours. We have been calling multiple times daily and been given the runaround. It has been a week and no signs of any $! We didn’t cancel the order yet we are the ones still waiting for our refund... our $$! We are beginning to think we won’t see a dime!! No one who answers the phone for customer service is from America. Makes things a bit challenging and not one of them has a number to their superiors. Horrible Horrible Horrible company to conduct business with. Can see why they are closing down!

Internet Site malfunctions and their I.T. Dept sees no problem. Will not capture my membership which comes with discount. They see my membership. Problem ongoing for 5 months. Cannot shop online. I send screenshots to customer service. I.T. asks for screenshots without giving me an email address to send them to.

They tell me my store in Mission Valley here in San Diego is not closing, but it might as well! Every time I go there I see MORE floor space and LESS products! The coupon policy was always very generous, but no more, as they do expire and are useless! There is never anyone around to help, and the check out process is very slow. I just threw out my latest coupon, as they never really have anything I like anymore. It used to be a fun store, but now it's obviously going down, just like The Titanic!

My wife and I were looking for an item which we couldn't find in store # 480 this evening. Joseph helped us by ordering it online which we weren't aware of this policy. He was very helpful and his customer service skills were outstanding not to mention he could probably type 150 words per minute on that keyboard (LOL). We'll definitely make this store our first to go to from now on. Seems this world is lacking the customer care that Joseph provided. Thank you Joseph for making our shopping experience a nice one. Kevin & Judy A

What a piece of ** company. I go on the company in order to carpets for the bathroom. It says I can pick them up at my local store today. It says they have plenty in stock. I pay for the item and immediately I get a email saying that the product is no longer available for store pickup and now I have to get it shipped to me and wait two weeks. If I want to refund I got a wait two weeks to get a refund so basically they screw you with lies. What a pathetic piece of ** company.

As a decades long customer with a home FULL of BBB products I was sad to hear you may go out of business, until today's phone call. They didn't say their names, but it was a man & woman at 1:56 & 1:57pm on 1/8/2023 at 6401 w Plano Pkwy Plano, Tx 75093. I left the following review & will take my business elsewhere:

Just a few months pre-COVID, before massive supply chain issues, I purchased a gift through the registry for my cousin's wedding. A couple of weeks ago I was looking for her contact info by searching old emails and I found a shipping email from BB&B. On a whim, I clicked the tracking. I was shocked to find: Carrier Awaiting Shipment. I thought this must be a glitch. There was also a "delivered" email, but I had a bad feeling, so I clicked the customer service chat. I was told that the item had been out of stock and never arrived! So my cousin never got the gift and there were no emails or anything to let me know. I was mortified. They also told me I was never charged because the order didn't go through. That seemed confusing two different things.

The item advertised at the time of purchase 11/13/22 is not what I received. It said - Irish Spring Original, what I got was the Original Clean. I bought several packs of what was stated to be Original as it has become increasingly hard to find in stores. I realize Colgate-Palmolive has stopped making the soap I wanted, but assumed based on what was shown on the Bed Bath & Beyond website that they had some left in stock. When the package arrived it was the newer Irish Spring with flaxseed. I don't care for the newer version.

I would give zero stars. Awful customer service, lie, can't get things right, even my name~! My order was placed, email showed what I ordered, it came wrong item. Nothing like what I ordered. They said it was because what I ordered was low stock so they sent me w/o my knowledge their choice! Awful piece of trash! I called customer service. Got finally someone who was really good who said yes there really were more and he would send it. Today it was correct but arrived broken in 7-8 pieces- outer carton smashed but inner box looked like someone threw in broken item and threw some dirty tape on a crushed end. I called and got a super nasty customer serv rep, and supervisor she finally transferred me to was insufferably rude. I am intending to sue.

I placed an online order and it was a disaster from the beginning. I was on the app. Put in my credit card and it said must use correct security code or different card. I tried it again kept getting the same error so tried my debit card 3 times same error. Finally I went on to their website and signed in and was able to place my order and payment go through. Well it turns out they charged me 10 times for the order that each time said it didn’t work. Trying to reach someone was a very long process.

To start BBB sells things at a very expensive price and then tries to get you excited with all these coupons. You basically spend the price you should with those coupons, there is no discount. Trying to use the website is a nightmare especially when they cancel an order on you saying the item isn't available yet it is still available online.

Bed Bath & Beyond's customer service is the worst I've ever seen. It took me 3 phone calls and 4 virtual chat sessions to finally get to someone. The item I ordered was in stock but they forgot to ship it and then was backordered. They apologized and offered to cancel my order.. like that does what I want? I was guaranteed delivery of the backorder within 2 weeks and told to be given a $10 credit. The CS emailed saying they'll provide updates here. 2 days before the guaranteed delivery they canceled my order - they also only gave me $4.12 credit instead of $10. Since then I've reached out to that email and included Nancy Lehotay, VP Customer Service, on my emails and been ignored. Not only does their automated system and recommended CS systems SUCK, so do the actual people.