Bed Bath & Beyond Reviews

I probably spent 2.5 hours of this day arguing with BB&B about the return of 4 drapery panels! I ordered the 4 panels which all came in a single package with four individually wrapped panels. I open one of the panels to see if it looked ok, however, I didn't like it so I proceeded to return the 4 panels. I went to my BB&B account to start a return. First of all, they wanted me to accept a store credit rather than making a return which I declined and proceeded to the return option. There was no option to make a return and add items to your return. I only had one order number and was forced to return each panel individually which caused me to have 4 SKU Codes for the UPS store. I took the package (the same neatly packed package that I received it in) with all four panels included in the one package. Because I had 4 SKU codes, I had to pay UPS Store to fix it and return as one package.

I had a very bad experience with ordering online with Bed Bath & Beyond online. Sad that they closed their walk in stores, as their online customer service is very poor. I made an order for my daughter's college bedding and never received it. They would not investigate the issue therefore I had to contact USPS to find out the package was sent to a completely different address that I have no history of. They could not retrieve the package as that was BB&B sent them, but when I let BB&B know, they denied this. They sent me to their Extend shipping protection vendor, who then offered a debit to purchase something else from BB&B, but it is already too late as I had to order my daughter's bedding elsewhere. They will not provide me with a refund and I will never shop from them again.

Do not buy from Bed Bath and Beyond!! #bedbathandbeyond OR Overstock.com. They are a rip off, the prices they show are NOT what they charge. My personal story, they sent me a fire pit cracked in 3 places and would not replace it. The first offered a coffee table and $50, then an end table then a mushroom table. None of which I want or need. Their “partner” could not replace the fire pit and offered $150 refund which I reluctantly accepted then they came back with our “partner” is only offering $100. And suddenly I stop hearing from them. DO NOT BUY ANYTHING YOU MAY WANT/NEED TO RETURN.

Please do not order anything from this site unless you are 110% sure you will not have to return it. I was given a complete runaround. They want you to pay to return it back to them. No reason ever to use them when you can just use Amazon and have hassle free returns. I have spent over 2 hours going back and forth with them.

Some days ago I placed an order for a TV Stand and got a confirmation text and a tracking link. Several days later I checked and find that my order was cancelled. So I asked in the chat. The chat cannot do other than standard questions, so I asked to be connected to a real person and I was texting with a real person. He could only tell me that a specialty team cancelled my order and gave me a phone number and times. I waited on Saturday for the time he gave me, just to hear that they are only available Mo through Fr. Great. I went online again, and when you choose "contact us", an error message pops up. Great. So I looked up under general customer service and called that number. Now I learn that they cancelled my order because my Visa card was not US based. I asked why I was not notified. Well, I guess because Bed Bath & Beyond is heading the same fate as Sears.

After a recent purchase from Bed Bath & Beyond, I encountered several issues that left me dissatisfied with the overall experience. Here are the key problems I faced:

I purchased chair slip covers from Bed Bath and Beyond. I received the product but needed to wait for my travel to Florida to try the chair covers at my Florida house. The chair covers did not fit my chairs, so when I sought to return the six chair covers they informed me I was beyond the 30 day return policy. When my case was raised to management they declined my return request. Because of this poor customer service experience I promise in my lifetime I will never purchase another product from this company and I ask all customers to reconsider purchasing from this terrible rebranded online only company.

I bought a wooden bed with a trundle and insurance for the bed. I changed my mind and wanted to return it. I called several times to the customer service (no one resolved anything). I was told that the package needs to be delivered to start the return and refund. I took a week. I was so frustrated. Finally the piece arrived. I called customer service and asked for someone to come and picked it up. THEY WILL CHARGE YOU the return fee and you have to wait for the package to be delivered to their warehouse for them to process the return. I called to start the return.

My wide made a big Halloween order. The day after it was supposed to arrive I checked tracking to find that it was damaged and sent back. A week or so after they received it back and not hearing anything we contacted chat support. They said they could ship the replacement in 7 days. What a horrible experience. They received the damaged item back, but did not reach out. Refund. Nothing. I see why the reviews here for the are so low.

Stay away from this store. They provide misleading information about shipping dates and receiving dates. Once you place an order, even if it is not shipped it cannot be cancelled, even when it's their problem, e.g., the receiving date was incorrect! Rather order from Wayfair and Amazon. They are much more reliable and trustworthy.

At this point you are better shopping at wayfair, I have bought several items here and 2 times I received damaged items, they will make it your responsibility to return the damaged item or take weeks to months to pickup the damaged item, it's been a month now and I haven't gotten feedback even after sending pictures of the damaged item, I have record the lack of followup regarding my complaints, and they basically don't care because there's nothing you can do about it, but call them and complain. Also they have removed my reviews of the items I received because it wasn't positive.

Since their bankruptcy this company has gone to the bottom! First they sent me a broken $500 lamp too large to return I have to repair. Then They don't cancel an order I requested as they said they did because they don't understand english. They only canceled an item and I find out I have 2 orders out there I'm paying for. Each day I receive emails canceling items, so I'm inly getting half the matching set? Customer service does not understand you, You have to repeat your story in 5 or 10 different ways. Then they get rude or they hang up On you. They speak so fast you can't understand them, they don't understand you. Philippines and Africa. They lie, say they're going to get you the supervisor, then they trick you and won't. I will never order from them again. They're overselling items they don't have in stocks and can't cancel even though it hasn't been assigned to any carrier, sm hasn't shipped. Save yourself the frustration. Go elsewhere.

Ordered a recliner. Shipment got cancelled with no notification from them… They just decided to keep the chair and my money. Have been contacting for 2 weeks and they finally started processing a new shipment (I have no faith it will arrive.) The only reason I ordered for them is because the item would arrive before a birthday…which has since past. Customer service are absolutely useless robots…and the names they choose are not even human names.

Ordered a wood storage chest, came with no screws for the legs and numerous scratches.. Was told they would send out the screws, but the scratches were in a sense to be deal with.. This is my 2nd order with them and my 2nd bad review... I won't ever go back.

I am extremely disappointed with the sofa bed mattress I recently received. The quality is far below my expectations, and I want to return it. However, I’ve encountered a major issue: the mattress arrived rolled up in a box, but now it’s impossible to repackage it for return. This has left me stuck with a product I do not want, and it’s incredibly frustrating. This entire experience has been nothing short of disappointing. I would never buy from this company again—it's a complete joke.

My Product shipping was delayed so my delivery was late. Customer service reads from a manual with zero resolution. She was condescending and the email responses are ai generated. The website prevents you from writing negative reviews.

If I could give "0" I would. So pathetic can't even find words. Don't bother with their joke of a "Beyond Customer Care". There is no way humans are responding. Between them and UPS (the worst carrier in the world) they are quite the completely useless team. Save your extreme frustration and purchase someplace else!!

Absolutely terrible experience with my kids' swing set that we ordered. I kept receiving emails that the item was delivered, but it wasn't. When I call to speak with somebody, they say that it has to be sent to the oversize team, but nobody has a number for them. They advised they'd get back to me in 24-48 hours, I received another email 1 week later saying it was delivered - but it wasn't. I ended up calling the freight delivery company and they told me they sent it back to Bed Bath Beyond warehouse! I asked for a refund, and again was told they would get back to me within 24-48 hours. We spent a lot of money to have a swing set for our children this summer and we are still just waiting with no swing set, and no refund to purchase somewhere else from a better company.

No dimensions were provided for the bowls I ordered, but I took a chance because I'd purchased bowls by the same manufacturer -- Fitz and Floyd -- which were great. The latest bowls arrived and were more than twice the size of those previously purchased. To return the unsuitable bowls, I had to package them, print a label, deliver to a UPS store, and pay for return shipping. Just not worth the hassle of making returns to BB&B or their parent company, Overstock. My business will go elsewhere unless I'm truly desperate for an item I can't find anywhere else.

I wish I could give 0 stars. I purchased a couch and it was missing parts. I contacted customer service and only after calling multiple times over the course of a week did they finally initiate a request for replacement parts. That was weeks ago. I am still waiting on the parts. When I called customer service today I asked when I could expect the missing parts and the rep's response basically, "I don't know." I have now had half of a couch for over a month now, with no indication of when the rest of the couch will come. I have had at least 10 phone calls with customer service and no one has been any help. It's absolutely terrible the way that they do business. I just want what I paid for within a reasonable time frame!!!!

Two months ago, I received a gift card from my parents specifically from "Bed Bath & Beyond" to purchase items for my new apartment. As I finally can order to my new address, I type in the gift card information and it is invalid (the time is around 11:50 pm). I decided to call the number online and was answered immediately. I was asked how many digits the PIN# contained and was told that it was "no longer valid because a new company bought the name and the company went out of business", basically telling me that the money was liquidated.

Ordered this Quartz sink from Bed Bath & Beyond. Arrived damaged and have not been able to return it, get a refund or even a credit. Between Karran (sink manufacturer) and Bed Bath & Beyond neither wants to take ownership for the damaged product. Countless emails and phone calls yet the broken sink still sits in my garage collecting dust. Biggest waste of money and the worst customer experience I have ever experienced.

I ordered a Wahl Clipper, after I received, 30 minutes later I called to request a return I can not believe they sent me a fake one and refused to accept the item return accordingly on their policy. I don't understand what kind of policy that Bed Bath & Beyond applying? After closing most of their local stores and now their online store's became Scam. They need to be lawsuit to sell knock off items and claim factory authentic.

I ordered a hammock and received a wicker box instead. When I called customer service to fix it, they told me I’d need to return the item before getting my money back. I’m frustrated because how can they refund me if they think I’m returning something different than what I actually ordered? On top of that, I’m the one stuck spending time to sort out their mistake—having to package and ship the wrong item back. It’s beyond frustrating that I’m doing all the work while they’re holding onto my money and I still don’t have the hammock I paid for. Terrible experience.

I placed an order for a faucet, it was purchased on a Friday. Saturday I tried to cancel and I kept getting an error message, it was very late and customer service was closed so I tried to use chat, that was a joke, it kept asking me to rephrase my comment, so I emailed my request only to get an email from them the next day stating the item has shipped, but I could return it after delivery, well that was convenient because it hadn’t shipped when I asked for cancellation, the kicker is they sent the item to my old address! I contacted the realtor and was able to retrieve the item. Now that want me to pay for the return after so many errors on their part, well I’m done with them.

They are crooks. Online says full refund if returned within 30 days. That is not the case. They charge you to ship the return back and is deducted from refund amount. DON'T BUY FROM THEM. BAIT AND SWITCH!!!!

I bought a computer desk from Bed Bath & Beyond and the only positive from that order was the fast shipping. The desk I bought for $174.99 (quote "on sale", orig. price was $200 something dollars). It was flimsy, has rough edges, chipped areas, missing screws, and loose on some areas even after screws were tightened. I bought items from this company before and they were decent but this one.. this was a rip off!

There are so many places to shop that offer no hassle, free returns, why shop at Bed Bath and Beyond, where they charge you (in some cases) the cost of the item to return it. We were staging our house for sale so I bought a bunch of stuff online from various companies to look at in my home. Everything went as planned, I ordered everything online and returned what didn't match my decor to all the appropriate stores... except Bed Bath and Beyond. When returning items, not only is it not free, I got charged separately for every item I returned even though I bought everything in one order AND even though everything fit in one smallish box. To add insult to injury, their return policy puts the blame on the buyer stating that the reason is buyer's remorse...wait, what!? I didn't buy a car or a house, I purchased a selection of throws, pillow covers and decor items to try in my home before putting it on the market.

They are not real Bed Bath and Beyond that we all know anymore, new owner and administration but they’re just horrible. I bought a table with four chairs for my balcony, they sent four chairs and instead of the table they sent a golden chair made of wood!!!! (which I never saw) And it took so very long to communicate with them and at the end table never came and they sent me a return label which I had to pay $75 to send it back to them and the refund hasn’t arrived yet!!!! I will Never Ever come back to them again, HORRIBLE

The product was defective. When I opened the box with chairs, one chair was damaged and the other the holes were not aligned so I couldn't put together the chair. I called Bed Bath and Beyond Customer Service and they informed me that they would ship out 2 replacement chairs, but it would take a while. A month later I called back in and was told they see my request, but nothing ever happened with it and they would try again. Then I received an email stating this product is no longer available and they would offer me $50 in store credit for a $1k table and chairs. Then I was told I could do a return, but I would need to take apart the table and other chairs and box it up and return it.

Ordered a washable rug and rug pad. Received the items and while the pad seemed of ok quality, the rug looked like something you might get in the dollar store. Very cheap materials. No doubt it would not withstand a washing but even more so I wouldn’t want it in my house. Then, charged a ridiculous amount of money to return these items. Almost not worth my time to even do it. Won’t be ordering from them again as they clearly have lowered the bar on quality and are not standing behind what they sell.

What a disappointment. Bought a Yulika $1100 toilet and it was installed and checked by a professional plumber who can back and checked it 3 times but there is still a sewer like smell coming from it. It took us a couple of months to try and sort this out and when we finally called Bed bath & beyond 2 months later, they said, "Too bad. Have to take it up with manufacturer" which they gave me their number. When I called the number was disconnected and looks like an email response from manufacturer came from China claiming it will take months to send a replacement part. Be aware of this company, they do not back their products, very disappointing and will never shop there again.

I was in the market for outdoor chairs. I know what I was looking for. Found it at Bed Bath & Beyond for a listed price. After I checked out the amount was high so I figured they charged shipping and taxes. I went back to buy another set and the price $393.88 (I took a screenshot and still have it). But when it went into the cart is was over $500. I called them to complain and their rep finally heard me and said that he would reach out to another department and get it fixed and I would have to check back in a couple of days. Well I checked and they marked up only the color I was interested to the higher price. When I clicked on another color it showed the $393.88 price but when I went to the shopping cart it was over $500. I found the same thing on Amazon for under $500. I hate the Bait and Switch game.

I ordered a three-piece two chair and one table set after seeing one of the chairs at Costco for $120. It was $271. One chair has arrived and they claim the image (of three pieces--two chairs and a table) does not correspond to what is sold. This is misleading advertising. One chair is $155 at Home Depot. And they are claiming $64 to return their own mis-advertised and nearly triple-priced, appallingly advertised wares. Unacceptable. Absolutely the last time I would order from them.

My lawn chair lounger was supposed to arrive July 16. It was still in the states and nowhere near my house by the 17th!! So here we are July 27 and still no word? Terrible customer service and not reliable at all. I’m stick to Amazon and Wayfair.

Items are fine, if they ever arrive. Their delivery times are waaaaaaay too long relative to every other retailer who offers online ordering. Expect to wait at least 3 weeks, if not longer. Will not be ordering from BB&B again.

I wish I could rate them negative stars. My experience has been absolutely awful. I recently moved into a new apartment and ordered what i thought to be a lovely bed frame. My brother came to help me move and set the frame up all for us to realize the main part of the bed frame was missing. I’ve been sleeping on the floor for 4 weeks now. The part finally arrived today so my brother drove over 2 hours and guess what… It’s the wrong one, it’s way too long. (As seen in picture). Mind you, they are not willing to give any compensation. So let’s see how much longer it will be now until I get the right part. But at this point, I wanna give up.

Wow whatever happened to customer service, explains a lot. Ordered a rug, easy enough. Lol. 1st one completely wrong rug, called had to rewrap and was picked up by carrier. 2nd one comes damaged, big hole in wrap and back of carpet. Call them, should have went like this, yes MR. Customer we apologize would you like another rug or a refund for all your inconvenience? This is how it went. We file a complaint with the carrier. They will decide after they come out to look at the damage whether they will take the rug back and compensate you, they have ten days.

I ordered 3 curtains; one long and two short: image0.jpeg image1.jpeg.

Worst Experience with Bed Bath and Beyond. I returned two items they offered store credit that I did not want and out of $53.25. I only get $1.09 back because of charges on shipping labels and return fees. The advertisement is also misleading, the products are low quality are made in china and very poor performance. I got towel holder rack the second time and the only thing I could hang were socks. Very bad company. Stay away. Go to a company in person so you can see what you buy. They are there to take your money.

I purchased a pair of weight plates and I received only one. I contacted customer service who told me that they no longer have another to send me. They offered to refund $15 of the $63 purchase! Considering that is less than half what I paid it was an insult! I will never do business with them again!!!

My parents, both now deceased, had 2 gift cards (one for $50 & one for $100) that BB&B won't honor. Their website states: "Bed Bath & Beyond gift cards never expire!" Then just a couple lines below, states: "We are not able to honor gift cards that were issued and unused. Gift card balances from preexisting digital and physical gift cards expired under previous Bed Bath & Beyond ownership." It would appear they do expire... I'm not sure how as the state of Massachusetts states that they can not expire any more than paper money can.

Bed Bath & beyond received the goods I returned but they do not respond to my request of the monies Refund. It has passed 2 weeks since the goods were delivered but not Refund or any communication on this matter and I have to pay the delivery of the return. People wonder why we prefer Amazon, ha!

Ordered a Corner TV Stand, took my money in June, waited, and waited. Finally item shipped in July only to find out BED BATH AND BEYOND shipped a Dresser instead of a TV stand. They said I have to wait till item is shipped back to them and a refund will be issued in 3 to 5 days after. This could take months, so my money is tied up over $1000.00. DON'T DEAL WITH THEM, RUN.

I wish I could give it negative reviews! BEWARE! The new owners are complete scammers! They totally lie and trick you and bait and switch. I miss Bed Bath and Beyond! DO NOT TRUST THIS NEW COMPANY.

I put in and order for an item that I needed by a specific date. The delivery date quoted was in plenty of time. At the last minute they notified me that the delivery would be delayed until a date that was too late. I spent hours on the phone with their outsourced “customer service” department in the Philippines. On top of the fact that it was very difficult to understand what they were saying, I got five completely different stories from five people in two hours. I was put on hold repeatedly. One was going to cancel the order but put me on hold and never came back. One said they couldn’t cancel the order and they couldn’t give me a refund. One said they couldn’t cancel the order but I could return in and then ask for a refund which would have been too late.

Customer service representative hung up the phone on me because I refused to repeat myself a third time. When I called back to explain to another representative that the 20% coupon off entire order was visible prior to paying but was removed prior to charging my card, the representatives lied and stated sale items can't get a coupon sale also (proof of lie attached). I told them I duplicated my efforts and can screenshot it taking off both discounts and the rep ignored me and kept lying. I asked for a supervisor and she came back and said a supervisor won't speak to me because prices change at random and they can't control that. The prices never changed in an hour. The 20% coupon simply wasn't applied.

Terrible merchandise. Terrible customer service. Bought a kitchen hutch 3 months ago for over $500. It is falling apart. Per them, they have a 30 day return policy. They want me to call the manufacturer, also them, at a different number they provided. It's disconnected

I paid over $1000.00 for furniture on June 23. It was to be delivered in 3-4 days. Called on July 1 to ask where it was. They put in another order number for it. They said if I did not receive it by July 5, to call and I could cancel. Called July 5 because the FedEx tracking says shipping label created but nothing has shipped. I was told that they would cancel the order but would not be able to send me an email indicating that the order is cancelled. What? The foreign "customer service" rep was rude. I asked to speak with her supervisor and she said her supervisor said she was in a long call and couldn't do anything more for me. The rep spoke over me and kept getting louder telling me that I accepted what she told me about the cancellation. This was a horrible experience. I see their rating of 1.2 stars and so get it. BUYER BEWARE!!! I fear I will never see the $1000.00.

We ordered a Lifetime play set. First delivery attempt, we received no notification and were not home. Second delivery attempt the driver said he couldn’t put it in our garage or even our driveway and he would be leaving it in the street. He said he didn’t have the right equipment and he could try to get it into driveway (that has a very slight slant) but if he couldn’t he would just leave it right in the street. My partner is a disabled veteran and I am 5’ tall and we wouldn’t be able to move it and couldn’t just leave it in street so we had to reject the delivery. All of these delays led into our move and we requested Bed, Bath and Beyond to re-deliver to our new address with the proper equipment to provide their curbside delivery (which by definition is NOT leaving it in a street which is against ordinances and unsafe)!

So I bought a showerhead. It costed me about 36 with shipping. It broke within a month so I sent it back in. I had to pay for a label which was an extra 10 and and extra 7 for a box so it ended up costing me about 50 with the label and shipping it back. I was expecting a full refund along with the label cost but no they refunded me 18$ of 50 which I spent for a showerhead that lasted me about a month. I will never shop there anymore. It's only online store now and I hope you go out of business.

I ordered patio furniture but nowhere in their description was anything about the furniture coming in parts versus being delivered as pictured. The delivery was by UPS who refused to deliver it past the front door. It was too heavy for me to move and UPS wouldn't deliver the box of parts in a room or allow me to use their cart to move it into the room right inside the door. I will never order anything from BB & B again.

Do not order anything from this company, I ordered outdoor storage box as a gift for someone on 6/19 and it stated I should receive it by 6/25, then it was changed to 6/29 but stayed as shipped and never picked up and when I called them (which I did a few times). They told me it is out of stock and the original one I ordered they have no idea what happened to it. And I need to order something else and pay more money for it. How ridiculous.

Wow, they have gone downhill since their acquisition. Extremely disappointed in their process and customer service. I will never purchase from them again and I urge everyone else to purchase elsewhere.

I have returned a side table three times now trying to get one that isn’t scratched or globs of paint on it. Waiting on the fourth to see what it brings. I’m worried! Factory seconds? Customer service has been a nightmare. Emails get no response. So frustrating. Inferior products. Should have ordered from Wayfair.

We purchased a Murphy bed from this site that was very poor quality. We ordered from Bed Bath and Beyond because they were one of our favorite stores when they had stores open. They had some of the best customer service out there. We bought the bed from them and the rest of the items for the additional room we had built from other companies. When the work was done we got the boxes with all of the things we got and set up the room. The bed was a disaster and can’t be used. Because they have a thirty day return policy they won’t even talk to you to discuss it was put together in sixty days because you were under construction. The product was junk and is now useless. Needless to say we will not buy another item from this company and strongly recommend you don’t either. If you get something poor quality you will be stuck with it.

You have to stay away from this group. This is not the brick and mortar Bed Bath and Beyond that was credible. They are not customer friendly. Use Amazon especially when you have access to Prime. Believe me. You will save yourself money and headaches by staying away from this unscrupulous group. I am a totally dissatisfied customer who will never buy from them again. Please do not discount what I am saying!

This company is a joke. Been waiting for a month on some wind chimes that was supposed to be for a birthday. When I called they told me item was out of stock. So I’ve been waiting for a month on something that still isn’t coming. Taking people's money for something you don’t have is fraud. Never again with these clowns. Month later still waiting for my refund…

Brought a kitchen table for $713. The finish wasn't what I expected. So I started the return process. After hounding them for a month, they finally agreed to allow the return. However, they said the return shipping was $447. Over half of what I paid! Ridiculous! They should just say "no returns" so the consumer is aware. Seriously. Buyer beware!

Never again. I ordered a patio set beginning of June and was told estimated arrival is 5 days. I was happy to see how this shipment was relatively fast! The date of delivery came and NO updates at all, called customer service 5X and was told that their partner/warehouse did not get the order slip and would re-issue another order and this should arrive in another week. Again. No update on shipment, no delivery. I finally called 3 weeks into this mess, only to be told the same, partner/warehouse has not received order slip, apologizing for the inconvenience and asked if I would like to re-issue a new order! This is how they think would solve the issue. How can you possibly work with a warehouse and not have a clear update on your items. If it is out of stock, be forthright and not waste the customer's precious time! Never again, now I am waiting for my refund!!!

2 hours ago. If I could give a zero star I would. Do not order from this company!!! They owe me almost 1k on an order they, not me cancelled. They say the same scripted phrase over and over to me and nothing gets done. “We have escalated your ticket…. You will hear back in 1-4 business days and have your refund between 3-5 business days.” That was on June 10th. Thank goodness I do not work during the day because the amount of hours I have spent on the phone with this company with little resolution is ridiculous.. They sent me 8 chairs and 4 of them arrived broken. They sent me two chairs. They were delivered to separately to random houses in my city and were not going to replace or refund me because they said that they were delivered. Screenshot what you want and image search it on Amazon. You are guaranteed to get a refund or at very least get what you ordered.

I bought a shoe armoire from Bed Bath and Beyond and it came unlike the description in both quality and assembly. It also came broken. The knobs don't fit into the cabinet. Assembly was difficult. And it didn't last a day before it fell apart. If you need an armoire, you need it to be sturdy but unfortunately the material is flimsy, so it was not able to hold anything without it falling. I don't recommend this product or this company. Additionally their customer service was pretty awful and would not even credit me. Unfortunately a business I will never buy from again.

I bought a mattress from Bed, Bath & Beyond and, unfortunately, the product is crap. In addition to delivering the product a week late compared to the date informed at the time of purchase, I contacted them to inform that I was dissatisfied with the mattress and would like to exchange it for a more expensive, larger and better quality one. They simply replied that they could not do anything about it. I will make sure to chop the mattress up and throw it in the trash. And I will make a point of spreading the word in all possible environments so that future customers know exactly the type of after-sales and customer service quality that this company offers. It's no use having a nice website with nice pictures and nice products if the after-sales is terrible and the company doesn't care whether the customer is satisfied or not.

Order of Ovios 5 piece patio set - I cannot review the set as it hasn't arrived as scheduled. Contacted customer service about product notification stating it was shipped and scheduled to arrive today (6/15) and she was not only rude but when I asked to speak with a management person she connected me to a survey after a 5 minute hold. She contradicted herself many times stating that even though the notification said it was arriving today it wouldn't be and definitely not if I escalated things (really?) She then stated it was only "estimated" to arrive which it states in tiny writing at the bottom even though the initial info confirmed arrival as of a Saturday, June 15 arrival. Then she stated it hadn't even left the warehouse. Complete runaround.

Let's start off with supervisor Michelle. Last name starts with a B in the pro. Department. Ordered an item a week later. It went on sale. I immediately contacted both via chat. And email with no response items ordered May 16th. Arrive to the house May 27th. Contacted them well before the price match change was up. They delayed responding back to me. Michelle calls me saying no I need to explain to you so you can understand very arrogantly and sarcastic like I don't know how to read English.

If I could give 0 stars I would. Beware. Do not shop Bed Bath Beyond. They keep your money and charge for Returns. Then also state they didn't receive the items and that it wasn't cancelled. Nightmare!!!!

I placed an order on April 19 for a rug that was delivered damaged and infested with mold and mildew. It arrived damp and smells strongly of mildew. On one side of the rug, there is a large amount of mold growing on the wool fibers and is badly stained. The rug looks horrific. I immediately reached out to The seller through their text support to open a case and was told that I would receive an answer within 4 business days. I even desperately tried to convey the urgency of the situation as I did not feel it was safe to have a mold-infested rug in my home. Since April, I have reached out to the seller through text, chat, email, and phone more than 10 times. Every single time, I was told by customer support that they are sorry I have not received a response yet, and that my case was being escalated so I would receive a response within 4 more days.

I ordered 9x13 indoor/outdoor rugs 110.402-#**, never received the correct size. The customer service rep was unwilling to help or ask for a manager to get involved. The website has false advertising for this rug. It cost me money to ship the wrong rugs back as they only gave me 1 label and not 2. They refuse to give me back my $15.00 spent at UPS for their mistake.

Do not!!! Buy from this company! Bought fluffy pillows that they squeezed and flattened into a tube $68.00. Returned them and they kept $15!! NO ONE DOES THAT THESE DAYS!! I was so sad when the store closed but they are the ones that shot themselves in the foot. But being bought out by Overstock I guess is proven to be not good thing. I will never buy from this company and I am now glad they are closed.

Scammers. I received products that I never ordered! They stole my information in order to boost their reviews as a “verified buyer”. My email, name and address were used. Don’t trust them. Do not purchase from bedbathandbeyond.com or **.

I bought a three-color bathrobe online, but when it arrived, it was very small and seemed made for teenagers. I tried to return it, but customer service said I'd be charged $29 per item because the return wasn't due to a defect, just not meeting my expectations. The robe itself was $75, so they’re charging almost 40% of the item’s price for the return! This feels more like theft than a business. I'm so pissed and will never buy from these thieves again!

If I could give a zero I would, the plastic rings to adjust the balloon curtains fall apart at the touch and the lace snags before I got it out of the plastic wrapping. I tried to get a replacement but I failed to ask within the 30 day policy. I was moving. Know this new company will not grant any exceptions to the 30 day policy even if the product they sell is a piece of crap. Sign me as very unsatisfied person who will never ever shop here again. I have lost $75 dollars on this really subpar product. Lesson learned.

I ordered 3 large items. I got 2 if them in a timely manner. It's been 8 days and my kitchen chairs are still on a warehouse truck sitting there not heading to UPS yet. When you call customer service they just say, "We will get back within 1-4 days." Ridiculous! They don't have a direct line to the warehouse. I find that hard to believe. Curious to see if and when I will get them. I know I will not be ordering from them again. And the table I got has chips all over the legs. DO NOT USE THIS COMPANY!

First time ordering online since stores closed and the quality has gone downhill. I cannot return an item after a certain period of time and nothing can be done. The other item I put together and came with the worst instruction manual I've ever seen. The quality of products has gone downhill and the store no longer works with customers.

I bought a piece of outdoor furniture (serving cart). It had several parts which did not line up and needed replacement. I first contacted the manufacturer and after providing all sorts of information never heard back from them. I contacted BB&B customer service and was offered a 20% off coupon for a future purchase. That was not acceptable and the representative assured me that if I will keep the item in lieu of returning it, the new parts would be shipped. Another email asked me to keep the item as-is for a 15.00 store credit. For a 200.00 item!! Awful customer service with no regard for keeping within the return policies offered online. DO NOT BUY FROM BED BATH BEYOND ONLINE. I would give -0- stars if that was an option!

I have ordered three items in the last two weeks and only one item has arrived. I keep getting a "Delayed. Awaiting Tracking Message" on my orders. I want to cancel them but BBB won't let me because they say a label has already been created. But if a shipping label was created then there would be tracking with it. I finally gave up on one item and of course it arrived 2 days later. It never even had tracking assigned to it. Not sure if there is a software glitch, but I'm tired of being on hold with them trying to figure out where my products are.

I ordered 4 extra large gripper cushions for dining room chairs. They are very good quality and a beautiful color (natural). We could not be happier! It has become difficult to purchase many items in person, so I was leery of purchasing online. It could not of been a better purchase. Thank you!

I purchased a bed from Bed Bath & Beyond. I did receive the shipment promptly however the first shipment was missing parts, and the wood was very warped. I did notify them, and they did send me another bed promptly. The directions on how to assemble the bed were wrong. I had to figure out how to assemble it myself. Most of the boards were not marked with a number. With warped boards the bed looks awful. Now I'm stuck with 2 beds which I do not want.

Bought a clock from Bed Bath and Beyond. They sent the clock to the wrong address. They would not change the address or cancel the order. Bed Bath and Beyond would not call the supplier/shipper of the clock to change the address. Bed Bath and Beyond would not give me the name or phone number of the supplier so I could call and change the address. They told me to contact UPS and change the address on UPS's website. UPS stated the way the label was made the address could not be changed. What horrible and lazy customer service. Will not shop at Bed Bath and Beyond ever again.

I ordered an 8'x10' Jardina Metal Storage Shed in Sept of 2023, I received it in mid October. Winter came early and I never had a chance to assemble it until now. The boxes stayed inside my shop until now. I opened the first box only to find that 3 of the 4 metal panels needed for the "gable ends" were creased and dented. The box had no damage but the parts were. I asked customer service for replacements and they said it's past 30 days return policy. I don't want to return them I just want undamaged parts. VERY POOR CUSTOMER SATISFACTION. I WILL NEVER SHOP HERE AGAIN.

This greenhouse turned out pretty good. I built a platform and my wife helped me erect the building. There is a lot of pieces, so lay them out and follow the directions. Make sure the window lip is on the inside. Can't wait to use it.

Very bad service. Bought a safe but send me with the broken parts and don't want to replace the part really. Very bad service. Never buying anything from Bed Bath & Beyond. They don't care for the customers.

EROMMY 11' x 13' Asphalt Hardtop Gazebo, Spruce Wood. #1 NOT spruce. THATS A LIE. IT WAS CHEAP, OVERPRICED AND THEY SHOULD BE ASHAMED TO SELL THAT GARBAGE ON THEIR SITE. Waste of money to have it put up.

Buyer BEWARE …. BED & BATH uses marketplace vendors and do not assist if package comes damaged or wrong item. They give you the run around and instructions that don’t actually work. They block their reviews and have terrible customer service. I would shop anywhere but their site. You will only get disappointed from the lack of help. Waste of time & money. Do not shop Bed & Bath.

I’m not sure what happened to the store that I used to know. This is not it. I received a package with no receipt of the order, couldn’t access the order online either, so I called and spoke to someone in a foreign call center who was no help whatsoever. And, they charge for returns. I ordered 2 of the same item by mistake and they were no help at all. I’ll never order from here again. Sad because they used to be great.

...and Bed Bath & Beyond is back providing little no customer care with no concern for its loyal customers pre and post bankruptcy. I ordered 2 sets of the Finch Jackson Bar Stool Set. Unfortunately, I purchased them in February for a March move-in date. My move-in date got pushed back to May 11th (new construction) so the stools remained in their box until my actual move. Stools don't work. Too short. Bed Bath & Beyond's response: "since this is outside of our 30-day return timeframe, our partner warehouse will not be able to accept this return."

I shopped at Bed Bath and Beyond every weekend and I would randomly buy things that I didn’t even go in there for but I’m not gonna do that anymore as I’m moving away from this store completely. You shut down all the physical stores, all the brick and mortar. I get it. It’s a business decision, but I can buy stuff from Amazon too. I don’t need you and that’s the truth. I was in your stores every week buying stuff that I didn’t even come in there for but I’m not gonna do that on some stupid app so I vote with my dollars and I’m saying goodbye.

Placed order at 8:54 PM PST on May 12 and attempted to cancel immediately after. However, because it was after hours, phones were not answered. Because my order had not been "processed" online, it could not be cancelled online either. My only option was to email to inform them of my intent to cancel which I did at 9:19 PM PST on May 12. I followed up by phone the next morning and was told because I didn't cancel "within one hour" as per their policy, I could not cancel my order. Was also told there was no one I could speak to because the overseeing manager was "out of office". I was assured someone would follow up within 2-4 business days. No one did. I called back after 5 business days and the agent (Mary) basically said that 'as a favour' she would waive my return shipping once my order is received (currently approximately 6 weeks from now).

For 100% cotton, the sheet set is very warm to sleep on. Material very heavy. Not very breathable for cotton. Would not recommend if you want a sheet set that stays breathable and cool. The bad thing is they are not returnable or refundable. Be careful what you buy online.

This is now a horrible company. They said it would arrive on a certain day. Then after checkout updated the day to a few days later. They then sent me an email saying it would be late. Then it arrived on the day they said second (the later expected date) which was too late. There was no way to cancel the order when the updated shipping date was reported. I tried to return the products about 10 times. They sent me one return label instead of two and then sent me the same one again! This company is garbage now.

I used to order a lot on Overstock. First order with Bed Bath and Beyond and it's a disaster. It showed a get your order by date and I left a few days buffer (my Overstock order usually arrived early), but now it's coming 4 days late and will be sitting on my porch. NEVER AGAIN. Don't order there.

Worst customer service experience ever, if I could give 0 stars I would. I order the first bed and it came wrong, 2 different colors. One part dark gray and another one cream, I paid a handyman to come to my place and assemble it, the customer service representative said UPS will come to pick it up and they went to an old address even when I told them I moved, however the second bed came to the right place, paid the handyman again and he couldn’t assemble it because the parts were not aligned, I called a second time to report an issue. The representative refused to escalate the matter and told me to wait for UPS to come for the 2 beds and it would take 7-10 days to then generate a refund, here I am without a refund, a bed, with 2 handyman bills and with a surgery sleeping on the floor, incompetent business and staff.

The bedding I ordered was beautiful and as expected. It arrived very quickly, and the package was in good shape. I thought I ordered a bigger set and was disappointed at first but when I realized it was my own error I went back to enjoying it. A bedding set without sheets and pillowcases is weird but that's what I get for not checking!

Recently online purchased a 30 inch vanity. Delivered to my home on time, professionally. Upon opening however, one piece was already damaged, and I became aware of the very poor quality material. Wasn’t even worth unpacking and attempting to put together. Returning it was at my expense of $100. Not impressed.

We purchased this item with reassurance due to the multiple places on the website that it says that there is a 30-day return policy. Given the fact that every single other mattress I've ever purchased in my life allowed you to sleep at least one night on it before deciding if you wanted to return it, coupled with the fact that MULTIPLE PLACES ON THE WEBSITE SAID 30-DAY RETURN, we bought it and tried sleeping on it one night. We kept all the tags on it and kept all of the packaging material (which was minimal, considering it showed up on our porch in a tattered plastic sleeve and that's it).

No customer service for oversized items, like furniture. False delivery information provided by reps and website. They're charging me shipping for a bed that was canceled and never shipped. Rose is insisting it came all the way to Michigan, when the merchant informed BB&B that it never shipped. Very unorganized and brutal. If you make an oversized purchase you will be on your own. None of the BB&B representatives have a clue and cannot handle your concerns. They will tell you they're escalating your case and a supervisor will contact you, but no one will.

The worst customer service from Pumlid today. Let me say this is the second time order from Bed and Bath and I give no stars. First ending I ordered came the wrong color and picture not even the right color. Picture showed yellow and came orange. I fought to return and after a hour I got a return label. Today I received my order and love it and hour later I received another.

I received items I did not like, that did not meet my expectations, and some items were duplicates, which appears to be an internal error with the company. When I called to return the items, I was told I would have to pay to return the items, even if it was their error. So, I am returning all items as they are all unsatisfactory and I will never order from this company again.

The entire hardware package was missing for the chair. The Vendor will not respond to my concerns. I am required to lengthen my request for them to fill their filed. It becomes frustation when you spend a lot of money with a Vendor and are treated poorly,

Shopping at Bed Bath and Beyond was ok while it lasted. Beware that if you purchase a product from a sketchy market place like the one who supplied this nightstand, they will not help you. This nightstand was awful. It is not able to be assembled. The company wants me to pay for shipping and they will refund me. Not only will shipping a nightstand be costly, but I have zero confidence that they will refund me my money as they are not very responsive. They accepted all 15 of my positive reviews but denied the one negative review on their website.

I received my kitchen set and after my son in law put it together, I was so excited, then realized they sent me black instead of brown. I contacted them about the issue and they were sorry about the situation. They offered me a choice of returning the item or a cash refund. I opted for the cash refund or at least a part of it. This is their email. "Thank you for contacting Bed Bath & Beyond regarding Dining Table Set for 4, Kitchen Table and Chairs for 4 Option: Brown. I am happy to assist you today. We deeply apologize that we sent you an incorrect item. Can you kindly confirm if you would like to return the item for a replacement or a cash refund. We look forward to your response."

Bed Bath & Beyond sent my order to the wrong address, but billed me for it. When I called to resolve they refused to issue me a credit or even send replacement merchandise to the correct address. The rep asked if I could go get the merchandise at the address they sent it to. Sorry, no. I live in Florida, you sent it to Virginia. Tried to address it with PayPal and they are just as bad. Do not shop here and don't use PayPal. They won't help you.

Prior to my order, I saw the shipping days as 3 - 5 days, which was what drew me to purchase from them in the first place. Now imagine my surprise when they told me that's just an estimate and it's not a guarantee!!! My order ended up getting delivered after almost one month. Oh, and the boxes were delivered at different times (long days apart). When the boxes were finally complete and we decided to unbox, we found missing parts. As it is, we might need to wait another couple of days (or weeks even) before the parts are delivered cause they sent a flimsy email stating that they will try to get the parts to us only if they have them in their warehouse. If they didn't have it, ''they will consider alternative options''. Overall, it's been an incredibly unpleasant experience. I had seen the terrible reviews before purchase, but I saw that they were from people in the USA so I thought well, since I'm in Canada, maybe things will be different. Jokes on me. :c

Customer service was horrendous. I rarely have bad things to say about products, even when they're defective. But our issues were excessive and the customer service representative didn't even take the time to acknowledge anything in my email (I also tried calling, but the call would get disconnected before I got through to a person). My husband and I received a sofa as a wedding gift. The sofa (Reversible Pull out Sleeper Sectional, Corner Sofa-bed with Storage Chaise - Green) was purchased on August 23, 2023, and we received it sometime around the first week of September 2023. We have had issues with the sofa from the moment it arrived; however, as it was a gift, my husband and I decided to stick it out. Now, we are kicking ourselves for not speaking up immediately as the issues got progressively worse over the months. Our issues are as follows:

Do not. I repeat do not buy from BB&B. I tried to buy my husband a lifetime shed. Received a text message from the delivery company when it was coming. I made sure we were available that day for the product to never come. So I got in touch with the delivery company and they said when they were picking up the product to be delivered it wasn’t there. So we called BB&B, she told us they were going to see what happened. Give them a week. We did and they never got back in touch with us.

I was quite shocked and upset when Bed Bath & Beyond shipped an items to me that I had not ordered! They charged my PayPal account somehow. I immediately submitted Returns for each item, and received an email response: "Thank you for contacting our Marketplace Seller. We've created case #** to track your inquiry. You will be contacted with information about your request within one business day." There was no contact. Items are being delivered and when I go into the Bed, Bath & Beyond website, my Accounts page shows no trace of the order. Even the shipping links are wiped from my account. Now, I must take the complaint to PayPal. So frustrating!

I recently posted a review that was negative due to a rug shedding and the return process being cumbersome. I ended up keeping the rug and realized the shedding was extremely minimal and the rug is beautiful. I wish I could take that post back because it was not accurate. I love them and will continue to order from them! Product was amazing and I overreacted.

I bought a patio set from Bed Bath and Beyond and as I went to put it together I noticed there were not enough screws to finish the set. I contacted customer service with my problem and got no response. So I tried again and this time I got asked all the questions I had already answered the first time I tried to contact them. But I sent them all the answers they needed. Once again I was ignored.

This whole company is a fraud and needs to be investigated. I have attempted to place numerous orders for the same towels using my 75 dollars in rewards from the original Bed Bath and Beyond. Each time it's canceled. I spoke to a dumb supervisor and was told this is because the system flagged my order. Long story short this jerk refused to override or correct the error. He told me it's not my right to use my reward bucks and I need to find another store to shop at.

I ordered two patio chairs from Bed Bath and Beyond for $362. A bit later I was welcomed to overstock which merged with BBandB. There you found the same chairs for $207. I spent the next week trying to reach someone about the situation. It’s not complicated than you want to know. The end result is I have four chairs, no price adjustment from Bed and I have to pay $66 to return the extra chairs. The service person I spoke to was absolutely tied to her computer guidance and told me a supervisor would say the same thing. Beware if doing business with Bed Bath and Beyond. Overstock seems cheaper but service is no better.

They make you pay for shipping when you buy. When the wrong item is sent they make you pay $65 to return the items worth $75.00 and do not do free returns or shipping. It's costs more to return the wrong item sent than your original purchase. And with no physical stores open, you can't walk in and return. I will never shop here again.

I ordered a Sony Refurbished center channel speaker. Afterward, I read the reviews and started getting worried, but the speaker arrived in excellent condition and worked fine. It was less than half the price of a new one and pristine. No complaints. Couldn't be happier.

I have not receive my order of an item over $100. It’s suddenly delayed at UPS. I called customer service after failed text attempts that are set up to only run you around. The customer service person said on her end it’s showing it’s ready for pick up. "Ma’am it says delayed on my end so how is that possible?" She states. "Yes it’s ready for pick up. I can call the store to make sure." "Ma’am at at the UPS store and it says exactly what mine says DELAYED"… She proceeds to hang up. The dumbest thing the new owners did was close all their stores. Your customer service reps are liars and your text service is trash. After I get my order I will NEVER purchase online with this company again. This was my favorite store… Not anymore. I get the UPS but I can’t get with the lack of integrity and trashy customer service. If I could rate you zero I would. If I don’t get my order this coming week. I’m cancelling and I’m done!

I had the worst experience with a recent purchase. I bought a mirror last Sunday, but the order was cancelled without explanation. When I asked for clarification, the customer service team was unhelpful and unclear. They said they didn't know what was going on and that the team who could explain was unavailable. I'm extremely disappointed and will never buy from them again. I'll also advise my friends to avoid shopping there.

Worse company ever. I submitted an order 2 weeks ago. I called many times to check the status because they can’t update it on their website. When you call they leave you on hold for almost an hour. You never get a response back on the status of your order. Waited 3 weeks for my order and it never arrived. Be careful when you order from them.

"Warning: Don't buy! This product is a ripoff! I only used it once, and it never worked again. Unfortunately, I missed the 30-day return window because I was traveling, and now I'm stuck with a defective item. When I called Bed Bath & Beyond, they refused to take responsibility and offered no alternative solutions. I'm extremely disappointed and will never shop online with them again. I don't recommend this product or Bed Bath & Beyond's customer service."

I will NEVER buy from this company again. I bought a ceiling fan for $160.00 in February 2024, but the electrician couldn’t get here until April 2, 24. After installing the fan the electrician informed me that the fan is a manufactured defective product and doesn’t work. I immediately emailed the company but got no response. I called this morning to customer service for a replacement or refund but was told that the time window for replacement or refund had passed and there is nothing that they will do because of their policy. I’m out of $160.00 with a ceiling fan that doesn’t work

I bought the auto hand soap for 50 dollars, after a year used is not working anymore and I bought the clip for the snack, it broke just a few times used. I would never buy anything from Bed and Beyond again, it should name bad and below!!

The most awful so called customer service ever. Purchased 6 outdoor patio cushions, a purchase of $800.00. Upon arrival, they were not as pictured on site. I returned items within the designated return time. The tracking numbers confirm all packages arrived back to BB&B four weeks ago. BBB has only credited me for three items minus $42 for a restocking fee. The other three items have not been credited. I’ve called numerous times. I have requested numerous times to speak with a manager but am never connected with one. I’m told over and over the other three items did arrive and will be credited (minus another $42 restocking fee) and I will receive an email stating as such. I have not received either. BB&B has made $442 off of me and I have nothing in return other than major loss and frustration.

Ordered an air fryer. They said it was delivered and it was but to the wrong address because they put the wrong address on it and the post office said they can't do anything about it because they delivered it to the address that was on it. Bed Bath & Beyond basically said not their fault and in my words, "Sorry about your luck."

I order a Queen Cabinet Murphy Bed on March 7th (5 to 7 weeks to deliver). Today, 4/24, I received an email from my credit card company about a credit from BB&B. When I looked, my order was canceled. WITHOUT NOTICE, the week I was supposed to receive it!!!. I called customer service, and they said it was a warehouse issue. They even said I could reorder, but it would take 5 to 7 more weeks.

This is one of the worst customer service departments I've ever encountered. Every single step of my transaction with them has been an absolute disaster. I have been chasing them down about a missing item for weeks. They have promised a refund twice and it doesn't get posted to my account. The amount of time and energy I have to invest to resolve their incompetencies is outrageous. The quality of their items is bad, their communication is bad, their customer service is abhorrent. I will never, EVER shop with Bed Bath & Beyond again and caution others not to either.

Terrible. I purchased a faucet from them - under the brand Clihome. Being a kitchen reno, it took more than 30 days to organize, install counters, faucet etc. So, I was just outside of the return window. Fine. I called at least to find out steps after discovering the side sprayer on my faucet has a faulty quick connect. The woman was short, unfriendly, unhelpful and tried to rush me off the phone. Now I am left trying to find out warranty contact info, as the info Bed Bath and Beyond gave me lead me down to an empty road. Trying to communicate with a factory in China has its challenges, but they are at least friendlier than the customer service at BB&B.

I ordered through Bed, Bath and Beyond. On the weekend, if you happen to change your mind about your order, beware that it's difficult to process a CANCELLATION or REFUND. There is NO cancellation button available or return button. All the customer service lines are closed on weekends. There will be no one available to talk to to process your order. Your only hope is to find the AI "Chat Box" that randomly pops up as you're frantically searching for a way to cancel. You have to watch for the chat box as it will somehow pop up in the bottom right corner of your screen. It just shows up all of a sudden. There is no button to start a chat. You have to hope it appears.

On the weekend, if you happen to change your mind about your order, beware that it's difficult to process a CANCELLATION or REFUND. There is NO cancellation button available or return button. All the customer service lines are closed on weekends. There will be no one available to talk to to process your order. Your only hope is to find the AI "Chat Box" that randomly pops up as you're frantically searching for a way to cancel. You have to watch for the chat box as it will somehow pop up in the bottom right corner of your screen. It just shows up all of a sudden. There is no button to start a chat. You have to hope it appears. By the time you've sent an email, it will be too late as your order goes through.

Very bad customer service. I believe that’s why they are closing all their stores. I made an online order without reading reviews and it was my mistake. Product didn’t work fine. For lack of information I returned it in the same week and until now I didn’t get a refund. They also charge for return shipping so be careful doing business with them

Absolutely awful retailer. They charged me $32 dollars to return a small rug. I ordered “ivory” rug, which looked off white on their website. I received a rug with beige/brownish lines all over it… Has nothing to do with ivory. I called their customer service to return a rug as they had inaccurate web description. I will never buy anything from them again.

This has to be the worst experience I've had with Bed Bath and Beyond. I ordered a comforter on April 4th. The delivery date was on April 10. On April 16th they had to replace my order because a label was never created. I was told it would be shipped in 1-2 days. It’s now the 21st of April and still no label created to ship my replacement order. I was told if it’s not shipped by Monday or Tuesday I can ask for a refund or get a 3rd replacement. This is completely ridiculous. Do better people!

I received the wrong item. I called and told Bed Bath and Beyond and still charged for the item. This is complete fraud. Stay Away. This is how they make their money. By charging you for item you did not purchase.

(WARNING) The worst experience I had in shopping online, they don’t reply to your emails, their product is garbage. It doesn’t look like what you see on their website and if you complain about it they ask you to pay for shipping it back to them!! I wouldn’t recommend them to anyone.

THE ABSOLUTE WORST!!!! Never again. I made a purchase on 04/13 and tried to cancel it a few hours later only to find that you only have 1 hour in which you can do so. I called them at 9 am the next day and l got absolutely nowhere. The items had not even been processed yet but I was told there is nothing they could do but send an email to the warehouse and wait 2 days to see the results. Well, absolutely nothing happened and the items were shipped anyway. Of the 4 people (3 via phone calls and 1 via email) - 2 did absolutely nothing but spout policy at me, the 3rd made assurances that was never followed through on and well I am still waiting for a follow up email. I had to call, yet again this morning. Buyers beware - you only have 1 hour to change your mind. I will never purchase from this store again.

Ordered an item, said it was delivered in another state, not even CLOSE to my address. Going round and round on the phone trying to get an answer. The Customer Care number 1-800-843-2446 is NOT for them, but is the AMA's old number and you get a recording telling you so. The Chat Bot on the page that is supposed to help you, only responds "I acknowledge" and tells you nothing more. Now I know why they are going bankrupt and should NOT be trusted. DO NOT USE OR TRUST!!!

I recently purchased a mini elliptical. Actually bought thru Walmart and it was one of those marketplace things. I’ve never had such a bad experience trying to get a refund for a defective item. Am totally disappointed with the item and plus it doesn’t work right. Been getting a runaround. Am just as upset with Walmart as I purchased thru them and feel they are responsible.

I bought a table from Bed Bath and Beyond and it was not as it showed in the picture and they would not take it back without me paying a $71+ shipping fee for the return. Also another store offered the same item for $120 less and I did not catch that. Catch me once but never again. Poor at best. If I could give a zero stars I would.

Purchased a leather chair from Bed Bath & Beyond (now Overstock). And requested a a Beige color. 1st order was sent damaged and also they sent me the wrong color. Requested a return/replacement due to reasons above. Replacement arrived and the same wrong color arrived. Explained the situation and requested a refund. CS REP. told me that I was entitled to a full refund since the error was on their side. Paid $970.00. Company refunded me $500.00. Called various time for an explanation and they told me they made a mistake and were gonna send me the remaining missing funds. NO. They only send me a portion. They still owe me money. Will never purchase from this merchant again. They are not honest and a very bad company to do business with. First time in my life that a company lied and stole my money.

Friday I ordered a sink from Bed Bath and Beyond. After a couple hours I had to cancel it because it was too big for the vanity. When I called, they said it was too late, the order had been sent to the warehouse. I said, "Well call and tell them to stop shipment." "I’ll try but if you receive it, call us back and we will send a return label." Return shipping at my expense! Monday I get an email telling me my package had shipped! So now I get to pay to send back the cancelled product that they sent me. Talk about wasteful spending! I’ll never do business with them again.

So I ordered a chair and some rugs from Bed Bath & Beyond. The rugs were garbage. Wanted to return them. What they charge for the return label is nearly half the price of what you buy during my call. I also had a chair that was coming that I wanted to cancel that because where I moved to I knew I wouldn’t have enough room for it so it’s been 10 days now. The chair arrives today. The woman I spoke to said, "Oh we can’t call over and cancel anything. We can just send an email." What do you mean you can’t call. Pick up the phone and call. You have to have a warehouse number distribution center. That’s ridiculous.

I wish there was a zero star option. I was issued a $209.99 Merchandise Credit for a defective purchase that was returned to the store (before they closed down the physical locations). Now I try to use the Merchandise Credit and it's "invalid" because the cards all expired in May of 2023. THEFT. They suck. Overstocked is a corporate pig to behave like this. When people spend real money, they need to honor that. It's a cost of doing business when you acquire another business. I will be boycotting both. As I said THEY SUCK. Dishonest corporate citizens. Makes you know they do other shady things like underpay their staff and cheat on their accounting. Losers who SUCK SUCK SUCK.

We bought a rug and pad. We tried to cancel the order because it went to our old address and we didn't want it. They won't cancel orders unless you do it absolutely right away. Then they charged us for shipping the rug back, after they couldn't cancel the order. This was our second, and last, we have had severe order issues with them. Don't buy from them or Overstock as they are affiliated. Save yourself from the grief.

Bed Bath & Beyond are a lying cheating garbage company. I bought an item from them that the total cost on the receipt said $614.95 cents. I paid for it through PayPal and they took $768.68 from my PayPal account. Bed Bath & Beyond are nothing but lying thieves.

So disappointed! Nobody wanted to update my address and I was charged for canceling an item that I had never received. One consultant even threatened to make me pay for the item rather I received it or not. Be aware before you purchase any items from them. They don’t keep their promises.

They are selling confirmed counterfeit Streamlight TLR-1 HL's on their site (confirmed by the manufacturer) and are hiding the negative reviews so potential sellers are not aware. They only show the 1 positive review.

I bought a rug from this company months ago. First, it took over a month to get here, and I received the wrong color. I started an exchange, and they sent me out the right color. It never got delivered. I saw on the site, it had been returned to the company. I wrote to them, and told them I'd just keep the original and was told I would not be charged for the replacement. I ended up being charged, wrote them with all attached emails regarding it. I was told I'd have to pay for the replacement, totally not looking at the emails saying it was returned via UPS (not delivered). Several attempts to contact them, and no replies. I'll have to file with my CC company now. DO NOT DEAL WITH THIS COMPANY!!

I wanted to buy a replacement part for a patio barstool. They would not help. Kept telling me to go their website and find it there. What kind of customer service is that. I had already looked. That's why I called. I told them which barstool I was looking at. I will never do business with Bed Bath and Beyond!!!

I ordered a BoHo quilt set on March 16, 2024 and have not received the order. The account states "processing". After I stated I wanted to cancel the order they informed me that they would contact the warehouse to see if it could be cancelled. A consumer should be able to cancel an order at any time and for any reason. They have charged my credit card. Warning to other consumers. This is NOT the same organization that Bed Bath & Beyond used to be. I would not trust Overstock anymore either.

Ordered many items, to include 3 duvet sets. First set, 2 sheets sewn together, that's it. No opening to insert blankets. 2 sheets sewn together. Plus bed, bath and rip off does not list all of your orders. So that they can refund your money, replace the damaged items. They're shady. I dread opening the 2 other duvet sets. Dreading it. Shame on them. DO NOT DO BUSINESS WITH BED, BATH AND BEYOND. You're welcome. It's kinda hard to upload receipts when this company doesn't even allow access to all of your orders.

I'll never shop at BB&B ever again. We ordered a lamp two weeks ago, it's been delayed in shipping, then they said they shipped it early/ahead of the estimated date. That didn't happen, when I called it was out for delivery with the shipper (UPS). I said the tracking was still not shipped yet, but just received by UPS. The service rep said there's nothing they can do, that it's with the shipper now and there's nothing they can do about that. I was then asked if there was anything else I needed. NO "we'll contact the shipper to find out what the delay is", nothing. The order is still sitting at UPS somewhere and is now expected to be here this coming week. Not buy that nor anything else from this horrible company. Used to be good but their services have hit rock bottom!! I'd give this 1/2 a star if they let me.

I ordered a simple order of towels in Navy Blue, they delivered in White. Tried to return them, and they want to charge me 21% of my purchase for me to return them, even though it is their fault. I see why they closed all their stores. Online is no better. I will never use them again.

It said "free shipping". Of course they don't tell you, if they send you garbage, it is NOT free returns. $76 TO RETURN A CHAIR BUT THEY TOOK OUT of my return $38 OF THE "ORIGINAL DISCOUNT"??? BED BATH AND BEYOND/OVERSTOCK ARE SCAMMERS!

Bed Bath & Beyond provides poor service. This company probably went out of business due to this. This company does not hire the best. They have very poor customer service and the dumbest SOP. Placed an order and as soon as I realized my mistake, tried to cancel. Their system was having difficulty so 16 hours later I was told I could not cancel due to merchandise had already been shipped on a holiday.