Bed Bath & Beyond Reviews

I placed an order for $404.41 of merchandise with my debit card online on 8/06/12. I called in two days later to cancel the order because I found better pricing elsewhere. I was told the order was cancelled by the customer service representative. I received an email later saying the order was shipped. I called back and was told the shipping department didn't catch it on time and the order went out. The order was delivered and picked up a couple of days later (on 8/10/12). I called the BBB and was told that refunds are processed on Fridays only. Today is Wednesday, August 22 and I am still waiting for the refund. I called in again on 8/22/12 and was told it should be processed by the department this Friday. We shall see! How can a company of this size operate this way?

I ordered a luggage set and some dog toys from a BBB wedding registry on July 25th, with standard shipping of 5 to 8 business days. I shipped it directly to the bride and groom's home through the registry. The luggage was free shipping because it was coming directly from the manufacturer, U.S. Traveler. Today is Wednesday, August 8th and the only thing the bride received was one small $2.99 dog toy in a huge box. That's it. Over the last 5 days, I have called customer service no less than five times to stay on hold (each time) for 5 minutes to 10 minutes waiting for a human being for one to never answer the call. Their recorded message keeps saying they are having an unusually high volume of calls and that they are having problems with shipping.

Curtains purchase - I was very surprised yesterday when purchasing some curtains at the Spring Hill, TN store. They didn't have the 95 inch ones in stock and I was told that I could order them but would be charged $17 shipping fee. Other stores (Macy's/Dillard’s, etc. in the area) all have the policy that if not in the store, then it's shipped to your home with no additional charges. I was very disappointed in Bed Bath & Beyond’s policy.

I am very disappointed in the online ordering at Bed, Bath & Beyond. I ordered 2 different bridal registry gifts for 2 different brides on Friday, June 8th at 9:00 in the morning. One order took 6 days to leave the warehouse and the other, 7 days. If you need a fast gift, don't go online! Next time, I will make sure I have at least 3 weeks before I want it delivered. I am mortified to go to this shower out of state, so I will be purchasing the item and bringing it with me on the flight. I really wanted to avoid this. The other bride is due to get her present on Tuesday, June 19th, 2 days after her shower.

My boyfriend and I visited your Oklahoma City location on 4/19/2012. We parked his 2006 Ford Mustang GT directly in front of the store. When we came out to leave, there was a cart touching the driver's side fender. When we removed the cart, there was a huge dent (we did take pictures). I went inside to ask what Bed, Bath and Beyond's procedures were on incidents like these and the associate went to get the store manager, April. April assured us the matter would be taken care of and we had nothing to worry about. My boyfriend asked what the percentage was on cases like these being resolved and she responded with, "I have been the store manager here for 12 years and believe me, it will be taken care of."

On December 24, 2011, I had called my local Bed Bath and Beyond store about a return of dishes I no longer wanted to keep that I purchased myself. I already had a gift registry for a friend and family to buy me things of, etc. I asked the customer service person if there would be a problem with the return of the 4 place settings of dishes since I didn't have my original receipt. I was told my return wouldn't be a problem and to go ahead and bring it and that it's no problem and I would get a store credit.

I purchased a roasting pan right before Thanksgiving 2011 at Bed Bath & Beyond. What attracted me to the sale was the $10 rebate. I made my purchase, saved my receipts, cut out the UPC code from the side of the box and quickly mailed it out. Today's date is March 3, 2012 and I realized that I never received my check. I called BB&B's rebate number and was told in a recording that the check was mailed on 12/22/2011. I called customer service who said the problem was that there was no box number on the request, yet they were quickly able to locate my claim via my phone number. I did not receive any call. I was told that a new check would be cut and I would receive this "check" within two business weeks. I wrote "check" because I was told that the "check" would be printed on a postcard. I will never shop again at BB&B. What a scam!

I am not someone who typically files complaints. I've had bad dining and shopping experiences before, but this instance in particular rubbed me the wrong way.

I purchased your Heavyweight Liner - scan code 0 55604 81306 8 at Palisades Mall Store in W. Nyack, NY. I would like to get one of these products and open it up and try to hang it. The fumes will make you sick. I had already throughout my other liner and needed to use the shower. I can tell you right now that if that was not the case I would have returned it. The smell was overpowering. In order to finish hanging it, I had to hold my breath, my eyes were burning and the smell was terrible. My bathroom does not have a window so I put the vent on. I had it on for over an hour and the smell is still sickening. I tried to take a shower but couldn't. I tried running the shower in the hope that the water running on the liner would help, but it did nothing to ease the odor. My throat starting burning so I had to fold it up. I will be returning it. I am very dissatisfied customer.

I revisited the location in Manhattan Beach, CA to exchange an item that did not fit my tub. The representative directed me to two areas where I could find an item that may work. He kept my item behind the register with my name attached to it. The young man was very helpful. After not being able to find an appropriate item, I decided to return it. There was a slight wait, but I was directed to another check stand even though my item was at the customer service desk. Leanne did not respond when I said hello and gave me an expression of "what do you want" as I handed her the receipt and explained what I needed to do. She walked off while I was briefing her of the situation. She returned to me and with an attitude said, "It’s not over there!" I again explained to her I left it with the gentleman that is currently at the register.

Watch your gift registries! We had an experience where a store clerk signed my son and his fiance up for things they didn't want. I asked around and found out that this has happened to other people too. People purchasing gifts for their wedding would not know the item they are buying is not wanted. However, things can only be returned for store credit from registries, even if they have the receipt. So, the store has the sale, and purchaser has a gift bought and the young couple is stuck with things they don't want. When I spoke to the manager at the store, he said nothing like this ever happens. But I know of two cases where this did happen. So, just watch your registry closely. I know I will never buy another wedding gift from a registry at BB&B.

My family sent in four rebates for Sonicare products. The rebate forms says one per add. It's a very vague and misleading rebate practices. They need to spell out in bold letters what the allowed rebate is per household. I will not be doing any business with them in the future.

I received a "Invalid UPC Number" postcard from BB&B yesterday. First of all, they completely mangled my address (does this sound like English to you? "Buphif Chiih"), so the post office must have had to look up my correct address by my name. And I should mention I have crystal clear handwriting.

This manager was not able to help me with what I was looking for to buy when I was in a hurry. I was not able to buy the gift on time.

I bought $300 worth of gift cards in the store. The largest denomination was $50, so I bought 6 cards. I tried to make an online purchase, but only 2 gift cards can be used on any purchase. Online checkout says to call 1-800-go beyond. I called them and they said, "sorry only 2 gift cards can be used". Now, I have to pay with my credit card, and I have 4 $50 gift cards left. What a scam. I will probably not shop here again.

I purchased 3 bottles of "hand soap," but what I really purchased was 3 bottles of scented water with a tiny bit of soap in them. I have been a customer of Bed Bath and Beyond for many years, and have always been very pleased with their merchandise. But this time, I am ashamed for them that, first of all, they are purchasing from China and taking jobs away from Americans and still expect Americans to purchase from them. With what may I ask you, and also ask why? This should not be considered a hand soap.

Went in to Bed Bath and Beyond on 6th Av in NYC yesterday with my fiancee'. The check out woman tried to scan a drink we brought into the store. When my fiance' stated that it wasn't from her store, (a drink they don't even carry) the attitude from the clerk went through the roof. Rolling eyes and huffing and puffing, she waited till my fiancee' took everything out of her cart before she started scanning. My fiance' had to tell her that that was everything in the cart. Once she had done so, the clerk proceeded to fold some paper and talk about how she gets of in 15min for lunch with the other employees while we waited. Never making eye contact with us.

I went in to the Bed Bath and Beyond in Park Meadows to return a soda machine CO2 container. I had two containers. The last time I was in Bed Bath and Beyond, they taped my receipt to the container since I didn't bring in my used one. They told me next time I bring the two of them in, I would get $15 for both of them and my next one would be free. Bed Bath and Beyond must not keep their employees up on policy. When I tried to return them, the lady offered me a penny. I was so mad, the lady at the service counter was so rude. I'm never going back! I feel so ripped off by Bed Bath and Beyond.

I will no longer shop in the Bed Bath Beyond store in Johnson City, Tennessee. The service is terrible. Usually only one register is open even with a long line of customers waiting. The cashiers are incredibly rude. I had a bag of popcorn with the items I was buying and decided not to purchase it. The cashier told me to put it back where I had gotten it! Never in any store have I been asked to put an item back that I didn't want. Another time, as I was leaving, a different cashier told me to take my shopping cart outside and return it to the rack. I purchased some bath towels that began to unravel and show pulled threads after light use.

Today, I went to the BBY store on Tatum here in Phoenix, Az. As I took my rotating fan to the desk, the desk clerk asked me, "Do you have the receipt?" I said, "Yes." She said to go look at the other fans and come back as I told her I just wanted to trade for another one as this one was making noises. As I walked over to the other fans, a woman screaming from behind me yelled, "There is nothing wrong with this fan. You do not know how to turn it on and the cage is loose." I said that I took it apart and tried to put it back in the box. She said, "You probably don't have your receipt so why don't you take your fan and leave. I said, "I have my receipt and I just bought the fan 3 days ago."

on sunday july24th,2011 my family n I went into store and we were looking around and you have a revolving stand displaying reading glasses and at top it said 50%off so I found a pair og glasses that were marked 17.99 so half off would of been 8 or 9 dollars but when I went to purchase them they rang up for 17.99 so I advised the clerk the sign said 50% off he went over ans told me that the manufacter marks them before coming to your store if thats the case then why dont they have original price before mark down and why dosnt the sign say that in my opion thats false advertisment he called supervisor over and all he did was erase from the rest of my purchases and walk away not saying anything

We received a coupon for 20% off over email. Our printer was broken so we couldn't print it out. But when we stopped by the store, the cashier didn't believe us so she asked to see it. So, we showed her on one of our phones. It took a long time to pull it up and wait for her. In the end, she said we weren't allowed to use it, even though it wasn't expired yet!

Bed, Bath & Beyond advertised a $20 gift card for purchasing an AeroBed Mattress valued at $149.99 through $199.98 at an AeroBed in-store display. I made the qualifying purchase. I was given a rebate form at check out. I sent in the form and the qualifying UPC code. The UPC code was rejected as "invalid". I had an online "chat" with a BB&B agent who stated that the promotion was for "qualifying" select AeroBed mattress products. This is not printed on the rebate form. I asked her how the fact that it is a "pillow top" disqualifies it when the rebate is for any “AeroBed mattress valued at $149.99”. She said there was nothing she could do. I feel this is deceptive advertising. They baited me to buy the mattress with a display promising a $20 gift card and now they deem the purchase invalid. I have no recourse. This is deceptive advertising!

I am receiving Bed Bath and Beyond's (BB&B) coupons, Bloomingdales catalogues and AARP's newspaper and magazine. I am on a “Do Not Mail Direct” mail list. I should not receive these and do not want to receive these. There's enough litter in the world. I feel irritated and annoyed due to receiving BB&B's coupons, Bloomingdales catalogues and AARP's newspaper and magazine. Thank you for this forum.

My wife tried to pay for a purchase with a personal check. Telacheck told clerk to deny check. My wife contacted Telacheck who told her that they did not have a specific reason; "just something." How embarrassing. Is there anyone my wife can contact? By the way, there was over $3500 in the account to cover the $400 check.

Next he told me the rebate was for an attachment for the mixer. I said no, it was for 30.00. Next time he came back, he said I didn't fill out the rebate form right. I checked off the wrong thing, and finally after being put on hold for the fourth time, he said I needed to fill out a new rebate form.

I received post card stating missing UPC for rebate. I need to resend it because they lost it. Well I won't be receiving my $20.00 rebate for said item and thanks for nothing!

I am seeing a lot of negative feedback against stores regarding product defect. This is not something that should be a complaint against a store. These complaints should be brought to the attention of the company who manufactures the item. To hold the store at fault for this is wrong.

I've had good experience with their rebate center so far, which is why I was surprised to read some of the reviews and felt compelled to post my positive experience. My first rebate request for a $4 rebate for Brita filters was one the most transparent transactions I've ever had. After I sent my form and UPC (cut it out of the box and sent it in. I kept a copy of the form and UPC of course), it was about 2 weeks before I received an email and a link to their online rebate center which confirmed they received my valid request and were processing it. About 4 weeks later I received the rebate check.

Gift cards do not expire. Guess again. If you haven't used it for quite some time, corporate will mark it lost/stolen. Nothing you can do about it either while you are at the store. In fact, everyone now suspects you of stealing the card. I had to call corporate to get the card changed back to valid status. I have to wait 24-48 hours for this to occur. While at the store you look like you stole the card. You have to waste time calling around to find out how to get your card working again. You have to wait until the card is re-activated. You have to go back to the store to purchase the items with the gift card. For marking card lost/stolen, corporate most likely gets to reduce their gift card liability from their balance sheet and increase their earnings. Financial statement fraud?

I have owned a 4-12 cup percolator for over two years and have had no problems. We decided to buy a second one for company when we need decaf and regular. I got the first pot home and when I opened the box, found that the top piece of the basket was down inside the basket. There was no sign of damage on the box and the packing appeared fine. I took the pot back to the store and I went and got another pot, but opened it at the store. It was the same problem and even worse. The third pot that we opened wasn't as good as my old pot, but it appeared that it would work even if it wasn't real tight. Once I got it home I ran clear water through it and found that the label on the front of the pot had fallen off.

Bed Bath & Beyond sells products that are below standard. The latest faulty purchase, in a long list of faulty purchases, has caused hundreds of money in medical bills and there will be more bills in the upcoming weeks and months. BB&B loves to sell products that are below standard and has no problem saying they will not accept liability for any of their products. They sell cheap products-- cheap because of design flaws, cheap because of corner cutting in production.

I purchased Sonicare electric toothbrush with advertised to include $29.99 in Sonicare products plus a $30.00 gift card from Bed Bath & Beyond. Salesperson said you're basically getting this free and helped me complete the rebate form double checking to make sure everything was correct. The submitted information included a copy of the package with the UPC number (clerk showed me the portion of the box to copy). Rebate was denied because invalid UPC number. Not true! It was the UPC from the package the toothbrush was taken from right there in the BB&B store with salesperson watching. This is not my first experience with Bed Bath & Beyond and their unethical sales tactics. You'd think I would learn and shop elsewhere.

12 cup make coffee like tea barely wets the grains. Coffee is not hot. 8 cup makes coffee but does not get hot for 10 minutes later. When this pot starts off, it sounds like a motor boat taking off. Very noisy. Very disappointed.

My son and I just purchased the Emeril Proclad series. We love the glass tops but the pans have begun to discolor immediately. I had an old Revere Ware set that could be cleaned and polished to look new. No matter what I do to these, the brown discoloration doesn't come off. I wonder if anyone out there knows how to take care of these pans. I used soap and water and a sponge. I also tried a steel wool pad on a frying pan. The Revere Ware didn't have this issue. What's up?

I was purchasing a set of Calphalon cookware. There was a bonus of a unison dutch oven. The sales clerk told me they would give it to me when I checked out. Fine, when I go to pay for it, I am told that I also get a $25 gift card from Bed, Bath,and Beyond. I am very tickled when she called to the store room for the dutch oven. They said they were out but some more were coming. The lady in charge at night very graciously told me that she would give me a slip to come back and get it. I told them if not, I did not want the cookware. My house had burned and I needed to make the most of my purchases. I was not asking for a handout. She said she understood and I would receive the dutch oven. I called several times and was assured it was coming.

We also purchased a food processor at Bed, Bath, & Beyond, sent in the information for a rebate on 22 December 2009, and then received a letter in January 2010 saying they needed a UPC code that was on the rebate slip that had been sent in. I saved a copy so I resent it, along with a copy of the actual receipt on 22 January 2010. It's been a month and I've heard nothing since.

Promotion: $10 mail in rebate with purchase of Select Cuisinart Coffeemakers at Bed Bath & Beyond. Submission Type: Mail-in. Date Received: 01-24-2010. Status Detail: Invalid. Invalid Reason: DCC-1100 Coffeemaker Missing UPC. I enclosed all information and they said I didn't. There is no way to contact the company. I lose out on my $10 rebate. It was the only reason I bought the more expensive product.

On Thursday, Jan. 21, 2010, I bought a bunch of things. One of which was a power station on clearance for $4.99 from $9.99. When I got home, I realized that they charged me $9.99 so I quickly called the store and the girl told me to just bring in the receipt and they would credit me back. I couldn't get back until Sunday, Jan. 24, 2010. When I went in with the package and my original receipt, the girl called the manager Jose over. He went and looked in the aisle I got it and told me that it's not their clearance sticker and there was nothing he could do about it. I asked him if he seriously was insinuating that I made a special trip to try and cheat BBB out of $5.00? He said there is nothing he could do!

I purchased two roasting pans for Thanksgiving. I was drawn to the store because of $10 rebates per pan. I asked the salesperson when purchasing the pans if I could get the rebate online. They said, "No, just fill in these forms (they gave me two and underlined the item I bought) and mail them in with your receipts." They also underlined the items on my receipt. I did not save the boxes so I did not keep the UPC barcodes. I assumed I had enough for the rebate with the receipt and forms since that was what I was told. I called the rebate center. They said it was not the salesperson's responsibility to tell me I would need the bar codes and that they would not honor my rebates without them.

I received a $25 gift card from an attorney in my office in Christmas 2003. I placed in a drawer and forgot about it. I cleaned out the drawer last week and called BB&B last week to ask whether the card was still usable. I was told yes. Their cards 'do not expire'. I saw the same policy online at their site too. I went into the above store to use the card on Sunday, December 12, 2009. I shopped for an hour, then at the register, I was told loudly by the manager that the card has zero balance and had been reported as 'stolen'. I knew this was impossible, so I demanded to speak with the telephone verifier who said my card was stolen.

This customer service lady was rude and nasty and acted as though she was doing me a favor, along with a woman named Mercedis that was right in with her. They are loud and obnoxious and very unprofessional. They acted as though I was a dog. Never will I shop at your store again. We tried to return something and they gave us such a bad time. We thought your policy with returns were supposed to be easy. Well, I am here to tell you, these 2 women should never ever have dealings with any customers ever. They are unprofessional and nasty. We will never return and we were great customers there.

We registered for the pot and pans set for our wedding in April 2007. We had old pots and pans that we were using up until recently, and then we started to try and use our new Emeril pans which are supposed to be nonstick. We tried making scrambled eggs in a pan, and now, it is no longer useable because we can not get the eggs unstuck. The outside of the pans are also stained after one use.

I have the same complaint as Nyola of Independence MO (08/07/08). My B&D Digital Advantage suddenly quit heating without any warning. I too have not had it very long. Before then it was a very good iron. HELP!!!

I recently visited store # 850 in Sayville to edit my bridal registry. I wanted to add a valance to my registry but could not find the one I was looking for. I asked the manger on duty, Jill, to help me find it. She was very rude from the very beginning. She asked me if I had even looked? through the stacks. I said I looked as best I could without the stacks falling off the shelf. She told me I needed to look through them all and then kneeled down to look in the bottom stacks. So I began looking through the top.

received back to college brouchure which advertised sweepstakes on back cover. no sweepstakes in any of the sites. the sweepstakes states it is from july 1-sept 2,2008. what is a person to do. by the way, i spend quite a lot of money in [their] store.

On April 24,2008 I purchased two gift cards. one Bed Bath gift card $25.00,one Barnes and Noble gift card $25.oo. This was my gift for my daughter in law mother's day present. I mailed a card and the two gift cards on May 06,2008 from the Buffalo Grove Post office,Priority Mail.Today is May 18,2008, and it still has not bin delivered. I went to the Dominick's store in Palatine, where I purchase the two gift cards and told the person at the customer service desk, that the gift cards did not get to my daughter in law for Mothers Day. I would like to cancel the two gift cards and issue new ones, the person looked at me and said ( I can't do anything for you because when cards are purchased and gone from the store so are the card numbers, and then she walked away.

embassasment, humiliation.

i had a weddind registry at bed bath and beyond. I received some pillowcases that I decided i didnt want. when i went to the store to return them the manager at the store said that there were no records of those pillow cases being bought in california. He refused to return them even though they were shown on my registry as purcashed. My aunt bought them in a different state I tried to explain to the manager. He then took the pillowcases from me and refused to give them back. he said someone would contact me regarding the return. It has been 3 weeks and i have called the store 4 times and no one ever returns my calls. I dont think its legal what they did.

I wanted to return a $25 purchase with a valid receipt, get cash back and then buy the same with a gift card I had recieved. The person at the register said he would do so but ended up putting the $25 on the gift card. When i told him thats not what i wanted, he was snappy and downright nasty. He smirked and said he couldnt undo what he had done, behaving as though somehow i was being unreasonable.